Dollar Rent A Car Reviews

This morning I was checking out car rentals, and saw a good price of 979.40 Australian dollars for a 19 day rental of an SUV from Vancouver airport. So I decided to book and just as I was about to confirm my credit card details, I noticed that the amount was the same, but the currency had changed to Euros. On today's exchange rate, that is a 44% price hike. Pretty sneaky. How many other have been caught by this little scam?

Reading countless reviews has prompted me to post a review here. I was also duped by the Dollar sales rep even though I clearly said I didn't need any extras as I had already paid for the car using my credit card. This didn't stop him and I thought I was signing just to confirm this. It wasn't until I checked my credit card that I saw they had charged me an additional $60. I called them, and emailed them and they used the excuse that I had signed the contract. No matter how often I emailed they did not want to discuss my case any further. I was not going to let them get away with it so contacted my credit card company with all the evidence. IT WORKED! I was credited this amount. It may have taken me longer than expected but I did it. Despicable. I will make sure to be careful when hiring a car in future.

I made it totally 100% clear we didn't want any insurance or extras. For three days rental, I got charged 74.95 extra which I didn't notice. They prey on foreigners knowing they are unsure of the system and have arrived on long flights. As I didn't notice this the first time (seen after viewing credit card) I used them again 5 days later. This time I was sharper. They put on pressure sales techniques to get me to pay for services. Even scribbling on the sheet that I would be ** if I break down. Horrendous service... Never again.

My booking process was easy. Getting the keys and the vehicle were also easy. "Sir, would you like to add insurance." No thank you, my Amex card covers rentals and I also have my own thru State Farm. "Ok sir, just sign at the X on the screen". Prints contract, folds up contract and places it in a folder to give to me. 8 days later, my c.c. statement shows a charge of $177 for insurance.

I felt I was scammed by their counter representative when the person inserted these additional charges. My husband made the initial reservation but was unable to get the car because his credit card won't go through because it was an out of state transaction. The total cost of my husband's reservation was $260 without the additional charges of insurance, roadside assistance and additional driver. This reservation was transferred to me instead due to the problem with my husband's credit cards. I signed the contract confident that I was getting the same price as my husband's reservation without reviewing the contract. Well, this contract/reservation, as it turned out ballooned, to over $500 because of the additional charges that were tucked in without my knowledge.

Unfortunately, this is the second bad review I have given Dollar, running on East 22nd Street in NYC. I've just spent 1/2 an hour discussing with three different people so forgive this brief review: Rented and EZ Pass with car for $21/day. First toll I went through was a cashless toll, i.e., no humans to take your money or gate that rises when you go through it with EZ Pass. Second one I tried to get through, the gate did not go up, police took EZ saying that Dollar had not paid.

After declining all the additional insurance and electronically signing the contract the agent put the paperwork in the envelope and said you're all done just go pick your car from either row 5 or 6. We put the paperwork in the glovebox and used the car for 4 days and returned it. The return area is very dark so when the return agent said, "You're all done," and put the paperwork back in the envelope you couldn't read it and left. It wasn't until I got home and saw what was done. I called Dollar and they said that I signed and agreed and there was nothing they would do.

The actual rental process went fine. We picked our car up from the airport, guy at the counter was nice, and we returned our car after our trip - no worries. Fast forward to three months later, and I notice my credit card is over the limit. I check my account to find out why, because I haven't used that card since the trip. They've been charging my credit card every month for the past three months! I've disputed the charges, but I may end up having to cancel my card just to get them to stop. I have no explanation as to why. My husband is the process of trying to get to the bottom of it, but when searching for a car rental, take heed. There are this many negative reviews about this company for a reason.

The car rental itself was fine. They are cheap. They have to make a profit some other way. With me they chose to add insurance to my rental that I declined. I should have noticed, but I had just landed after 14 hr travel and it was 4 am in the timezone I came from. I think it's outrageous that representatives have the nerve to check yes on products where you told them no. That you *have* to check they actually do as you tell them. And get backed by their company about it also. I would call it fraudulent. Since it's a shared counter, this behavior will also affect any rentals at Thrifty Car Rental.

This past weekend my husband and I rented a car when we landed in New Orleans. The rate I reserved the car for when I booked through Southwest was $107 for four days. When I went to turn the car in they wanted me to pay almost $500! They claimed I turned in the car a day late (it was an hour late), and that bumped up the cost from $31 a day to $48 a day for the car. The hour late rental charge should've been $18 an hour, but they claimed otherwise. They also charged $7 a day for an "extra passenger", and there were countless other charges on the final bill that were not disclosed at the time I made the reservation.

My husband and I booked a car through Dollar for our honeymoon. The clerk at the desk was short but polite to the ** customer in front of us, and we thought nothing of it as we just wanted to get our car and go. When she heard my husband's accent and his brown skin she immediately treated us differently. She was rude and talked to us like we were children. Repeatedly she pushed add ons that we did not want. We repeatedly said we did not want them. Instead of hearing us, she proceeded to explain, like we were mentally challenged that we needed an upgrade and additional insurance. We again, said we were not interested and we just wanted to get what we reserved. She still did not listen to us.

Do not use this company for your car hire. I hired from Las Vegas and when I went to pick the car up was advised to take out all sorts of 'extras'. I declined and the guy behind the desk was not happy at all. I was warned that the hard sell would take place by Rentals.com and to just refuse what they were trying to sell. When I returned the car to Las Vegas after doing approx 2000 miles driving up to Yellowstone over a 10 day period, there was some mud spatter on the sills just behind the wheels. On my last day I travelled through some snow and mud had been kicked up by the tyres. When I pulled into the car hire return area of the airport I was told I'd be billed to get the mud off the car. I asked how much they were going to charge. They hit me with a bill of $100.

I rented a car in Vancouver, B.C., from Dollar. The return of that car is the worst customer-service experience I've ever had. I picked the car up on a dark basement of a parking garage downtown. Upon return the next day at the airport, the Dollar inspector did a thorough damage-search, found a small chip in the lower left-hand corner of the windshield (about the size of my little fingernail) and also found a very-small dot (about the size of a pencil lead) in the windshield on the driver's side and up toward the top of the windshield.

I rented a car at Baltimore Airport on Sept 05 and returned on Sept.15. At the counter I was offered the Tool Transponder like the E-Z pass and I accepted but failed in asking for its cost. I was surprised when I received a bill for $ 127.96 on my credit card for TOLL FEES so I start calling and e-mailing every given phone and address asking for a detail of those charges. I just got a Turn Around and no direct answers until I threat them with putting a Stop Payment in my Amex Card if I don't receive a satisfactory reply...

I rent cars for work and rented the car for a week. For once I finished work one day earlier, I returned the car and was slapped with an outrageous EARLY RETURN FEE = $25.00. I rent frequently "Dollars Express" so I called customer service. The best they can do is give me several explanations about why they should charge the Early Returned Fee. I simply said, "You put the mafia to shame."

I purchased a pre-paid rental as it appeared to be the way to get the best rate. My reservation was ready when I arrived at the airport and I was asked if I wanted insurance on the vehicle. The rate that was quoted verbally seemed reasonable and I went with it. When I returned the vehicle, the bill that I was asked to pay was equivalent to the cost I had agreed to pay for the full 3-day rental. I told the attendant that there must be a mistake. He told me that Dollar does not do pre-paid rentals and that my bill was due. Later my credit card was billed for the pre-paid rental and for the amount I was charged on site at the end of my rental. After challenging the charges with American Express, Dollar came back with documentation stating that the pre-paid charge of $164 was for my rental (compact car) and that the $162 charge was for the insurance. It was very deceptive and I will never use them again.

I would like to thank Dollar rental car rep Anthony ** here at the Yosemite International Airport located in Fresno, CA. Mr. ** was so helpful, kind, professional and patient with my rental car service. I would greatly appreciate if he was acknowledged for his service that he provides Dollar rental car customers. I hope Dollar rental car is aware of what a great asset Mr. ** is to their company. It would be my honor to return to Anthony next time I need to rent a car. He was wonderful!!! A+++!!!

A while ago I reserved a car at Dollar in advance. To be picked up at Jacksonville International Airport (Florida) on the 22nd of July. A reservation charge of €591,54 was paid with my credit card on the 22nd of May 2016. That's OK, just how things work. However, once I arrived at the Dollar desk at Jacksonville Airport, the same credit card was declined by the Dollar staff (despite it having plenty of fund). The reason being that the name on the credit card only showed the initials instead of the complete first name. They said they could not use that card. Ridiculous, because nobody in the Netherlands has a credit card with the complete first name on the card. I had other credit cards with me, but all only had initials, so no car from Dollar.

I arrived after a 14 hr flight to pick up a car. The "customer service agent" asked me to sign the keypad. Then and only then was paperwork produced which was not shown to me and slipped into a folder and hidden from me. It was only on my return to the airport that I found I had been charged an extra $50 for insurances that I had not agreed too. I have complained and the response has been, "You agreed to it and we have your signature." This is the most deceptive and deceiving actions I have received from a so called customer focusing organisation. Don't use them and check what you're being charged. I recorded the next rental and exactly the same thing happened.

Dollar Rental Car. SUCKS. Not only did they charge me over 2000% for a $0.68 toll they sent me to collections for $75.52 for a $0.68 TOLL FEE. What a ** company. No matter how many times I tried to pay this fee, on my own, without having Dollar Rental Car charge me $15.00 for a $0.68 TOLL FEE I was told I am not able to pay the fee. RIP OFF. Absolute ** way to treat customers. I swear I hope your entire company gets the Zika virus and has a miserable life. I wish worse for you people. You're absolute RUINERS OF YOUR CUSTOMER'S CREDIT PROFILES. You ruined my credit profile for $0.68 TOLL FEE that I wanted to pay myself. I don't want to pay Dollar Rental $15.00 for a $0.68 toll. You **. I hope you all rot in hell.

On July 15, 2016, I rented a vehicle online in the amount of $182.80, however, the vehicle I rented was no longer in stock. We were a lesser vehicle but that was not going to work because I was traveling to Atlanta with four other business associates. My husband sometimes had to help me in translating Spanish into English. The bottom line is that we had paid $182.80 via internet and it was going cost me another $271.32. I was not treated in a professional manner by your staff. Secondly, she could not understand my English. She should have assisted your customer that spoke Spanish.

I reserved a car online via orbitz.com and the cost was $95.00. At the end of my rent, they billed me $215. My friend who booked from Hertz at the same Airport (Charlotte, NC) paid for what was advertised online. No hidden costs at all. I checked online that I don't need (Navigation system and roadside assistance since I have my own from all-state insurance which I can use on any car). I wanted the car at 5.30am and they were late by 20 mins. Calling their customer care was so unhelpful. All the lady said was that I should have read all the fine print when receiving the keys. I spent time reading their policy online and I never came across all these hidden costs. The additional $100+ isn't that much but I feel cheated.

My husband discovered he left his driving license at home. We explained this to the gentleman we spoke to around 6pm on Sunday and informed him we could obtain an eligibility certificate from the DVLA on Monday 8th August. He spoke with his manager who requested that he be sent an email. Your customer service agent allowed the car to be put in my name. He discussed the toll charges which we agreed to and he then spoke to us about the refueling charges. He claimed that it was the cheapest option and the cost was $38.85. I gave him my credit card for the deposit and signed for that. He went over the bill and highlighted all the costs. We asked if there was a charge for adding spouse and was told no. We went to choose a car and were very disappointed that there was 4 to choose from and not ONE was American!!

Dollar Car Rental/Hire are ripping off customers whose flights are either cancelled or more than 30 mins delayed. DO NOT USE DOLLAR HIRE CARS. I booked a car for my brother-in-law in Pisa Italy in July 2016 as I had a credit card. We also booked it a day early so I could show my credit card for them to hire the car as I was also travelling to PISA and collecting another hire car. Their flight was the next day after the day I booked the car hire as I didn't exactly know when I booked it, what exact day they were going to arrive, and as I was going to join them to collect it to use my credit card for the booking it made sense at the time.

After correcting a botched online booking that had us picking up car in Jersey City, we picked up Versa at Newark Airport, and opted out of E-ZPass feature. Halfway up the NY State Thruway we learned that it was on and we'd been paying tolls both in cash and electronically. For this company error we were initially billed $90, which I talked down to $30 for 'administrative' fees. The defrost system didn't work -- a problem in a week of thunderstorms. Dollar offered to let us pick up a new car if we drove 3 hours round trip to their nearest outlet. Upon returning car and going home, we were double-billed, both by the Newark counter person and by the online booking firm. Dollar has not yet responded to my inquiry about this. Never again!

I have been trying to contact Dollar about a key I left when I returned a rental car August 15. It would probably be easier to have a private audience with the Pope than find someone at Dollar who knows anything. One CSR even said she didn't know anything and to go to their website with any questions. Well, still no response after sending three emails. (Yes, the required form was completed online on August 16.) I was finally able to get the number to the Atlanta Lost & Found only to be greeted with voice mail. I have been calling for over a week -- twice a day the last three days!!!

I have never been treated so rudely, didn't care attitude and just didn't want to be there attitude from All Employees except Osmin the Location MGR. I waited at the Dollar counter for 10 minutes while a young kid helped a couple at the Thrifty counter and then they were visiting. He saw me and never acknowledged me or anything. I finally said "Where is everyone?" He said, "Oh I am the only one here!!" I handed him my Reservation, he never asked any questions, never gave me a map, just handed me the Rental - said go outside and they would give me a car. I said "What about my Discount I have?", he said they would deal with it at the end. I went outside and the 1st car was filthy, then Osmin came over and gave me a Cruze which had over 40,000 miles on it, Scratches and dents everywhere. I only drove the car 27 miles in 2 days and had to put air in the Tire because it was at 23 lbs.

After returning a perfectly maintained car and receiving the ticket from Dollar issuing a refund of $223 the company is holding the money for over a month and the customer service is just not good enough. Each email takes 48 hours to reply. After at least 3 emails I got a reply from them... They are investigating the issue and need another 20 working days!!! This place is a scam.

I arrived in Tucson to collect the Dollar car I'd paid for online. I had a ton of trouble with my new chip card from Discover which caused me to lose a day of my car. I was told at the counter that I had to take the issue of a refund for the day up with the third party who I paid for the car through. Huh??? BEWARE! Another corporate scam is afoot. To be continued.

I reserved a car through Hotwire, for Dollar Rent A Car, where I reserved it for $164.00 for 7 days. It was reserved 8 months ahead of time. When I arrived off the plane there were no cars, and the wait was 3 hours. Having a 6 hour drive ahead of me, I went to Budget where I had to pay $580.00. Dollar will not reimburse me even though they broke contract. After contacting BBB, Dollar lied and said I declined the car then returned but there was no cars left. Well I never returned once I had left. They had a lot of customers going to budget. Dollar gave all our cars away, to people or they over booked. But do not rent from them, they are bad business.

Dollar does not grant Rewards Points to loyal repeat customers -- does not value their own "Loyalty" program. I have been a customer for many years and joined their Express Rewards program. Have tracked eight rentals, where I requested my Express account receive points. I even received confirmation email that bookings were under Express points but no points appear on my account. I have spent almost $3k with Dollar for my rentals. I call Dollar, and clerk says, "Well maybe you rented the wrong kind of vehicle." Where does it state that only some types of vehicles qualify for rewards? I logged in online and requested Dollar contact me and give me my due points. If I don't hear back my only recourse is to switch to a different car rental provider.

The convenience of Dollar rent a car in Playa Blanka Panama was a reason of my rent of a car there. I had to spend 3 mornings and got many papers from the company agent - her name is Lourdas. All papers were done slowly and all had different numbers for the rent. When I got back to Canada - I figured out that was charged 2 times for the same rent. My Visa card company investigated the case and returned the extra charge. I would never rent a car from DOLLAR Rent a car or recommend any of my friends to do so because of all investigation efforts and unprofessional services of Dollar Rent a car company especially in Panama.

If I could rate a 0, I would!!! We rented from Tucson airport, they are shady bastards, we booked ahead of time, total was $201, plus the gas. They charged my credit card $451 and spoke face to face with the manager, who should not be working in customer service, she said there was nothing she could do for me. Even though we had the original booking sheet, I declined the insurance twice and even showed them my car insurance card, they still charged me for it. They are a horrible company, very shady, do not use them! I am currently fighting with the bank to get our money back!

Don't rent from Dollar Rent a Car. We rented a car online with Dollar. When we got to the airport in Atlanta Georgia, we were worn out. My wife had just gone through an operation and 30 x-ray treatments for cancer and was sitting on a electric cart. A gentleman named STEVEN and I use the term GENTLEMAN (he was not) asked to help us took our rental number and brought up the agreement. He asked about the insurance which I told him we had complete coverage with our own insurance. He then informed us that we needed the damage waiver which would be $35.00 a day and said IT WAS A LAW IN GEORGIA that we had to have that insurance. I told him I could not afford that much and that that would double the cost of the rental. STEVEN said there was a lower waiver amount of $28.00 a day. I am 700 miles from home with no car now and a wife that is hurting, so I signed, and we left.

Dollar Rent A Car uses the classic bait and switch technique for ripping off their clients. The offer a price online if you pre-pay then they say you will pay a remaining balance when you get to the counter. When you get to the counter they tack on extra charges that you can't determine and have you sign an electronic device under duress that says you agree to pay these fees. When you write the company to get an explanation or complain about the charges they will not take the charges off. In our case we came into the Dollar Rent A Car late at night, there was an hour wait before they got to us serviced. They first tried to sell us a bigger car which we refused, then they charged us $150 more than my printed out contract said we should pay.

About a week after returning the car to the St. Anne, MO Dollar-Rent-A-Car franchise in March 2016, I received notification that there was damage to the vehicle that I rented. The cost of repair exceeded $1500. The images that they sent showed damage to the undercarriage that only could have occurred while the vehicle was moving. I was not in an accident over my 2-3 day rental and did not even drive over any significant potholes. My assessment is that this is a clear case of fraud. The counter person was pushing the extra insurance. Though my current insurance and credit card will cover the cost of repair, I still feel like a victim and believe that we need to continue to document the potentially illegal practices from this franchise.

I rented the car online and it was pre-paid. When I arrived at the St Petersburg Airport Dollar Car Rental they tried to convince me that I should pay a $150 toll fee pass for the 2 wks I was staying there. I said I had a gps, was staying local and set the GPS to no toll roads. Also, I know, that the toll roads are marked and at most there is a pay plaza. Otherwise, for $5 I could buy a toll pass and load up funds on the internet site if I decided I needed one. They argued with me and said that because I refused to pay the $150 they were taking $250 out of my credit card as a deposit until I returned. It turns out that Dollar Rental car is the ONLY car rental agency that does this. This is bad practice. The car rental already came with insurance AND I have personal insurance in addition. They cashed in on the $250 and returned it back at their leisure. This should be investigated. Rent from another company if you can, as I sure will not rent from them again.

Worst rental car experience ever. We waited more than 30 minutes at LAX for the pick-up van (in the interval, at least two and sometimes three of every other company's vans came by), and then another 40 in line at the office, even though we had a reservation. The staff was rude, both when we picked the car up and when we dropped it off - not just one employee, but several.

I rented a vehicle from DIA through an online special deal where they picked the car. When I got to the rental counter, the agent barely said any words to me and was completely disinterested in making a clear transaction. At some point, he asked if I would be needing a waiver for the rental, which I took to mean that I am waiving insurance on the car. Instead, it was a damage loss waiver which is an extra $28/day. At NO POINT was this daily charge spelled out to me... All I got was a digital pad to sign on that I was accepting a damage loss waiver. When I inquired about the total amount after rental, I was told that they cannot remove the charge because I signed the pad at the counter. THESE GUYS WILL RIP YOU OFF IF GIVEN A CHANCE. DO NOT USE THEM.

The representative did not give us all the information needed about the sun-pass or about the non smoking policy. When returned the car that's when we were informed about it, got charged for it and not even a sorry for the missing information. Only reply was that it was in the rental agreement even the representative noticing that my husband was a smoker and very rude. Wrote a letter to corporate. Only response I receive was that the non smoking policy is written in the statement agreement. First and last time I rent through them. They have "great people skills. "And we wanted to upgrade to a bigger car and the representative told us that there were not more cars available only compact, but while walking towards my car there were huge selection to choose from. Didn't go back cause I was traveling with my two kids age 6 & 8 and they were very tired. Worse experience in the beginning of our vacation.

Recently rented a car from the Denver Airport. The counter person specifically asked me if I wanted the insurance, and I declined. Come to find out when I returned the vehicle I got charged for the insurance and there's nothing I can do about it. They said I signed to take it. If we weren't in such a rush I probably should have read over the whole agreement, shame on me for trusting. Highway robbery! Plus 2 out of the 3 vehicles I could select from were dirty inside and out. It was a busy time a day and they only had a few people working the counter. Had to wait in line longer there and security at the airport! If there was a rating lower than one star I would give it. Never use these guys!

Do not ever rent a car from Dollar Rental. Recently I rented a car from Dollar from the Atlanta airport. We just flew in on the redeye. When at the counter we were asked for the credit card which we used to book the rental. We were asked if we wanted insurance which we declined. We were also asked if we wanted to prepay for gas, which we again declined. We then were asked to sign the waivers. When we returned home from our vacation, I noticed that we had a charge on our credit card. We were charged for a second driver. We were never informed that we would be charged. All he asked was if we would both be driving and asked for our license. I complained to Dollar but they couldn't care less. Don't ever rent from this company. I will tell everyone I can how deceitful and crooked they are.

WATCH THESE SNAKES!!! Summer in Anchorage, car rentals are slim. I reserved two weeks prior, almost none available. Was quoted over $1400 for 11 days!!!! I needed a car, so I reserved one. Flight delayed until 2AM arrival. At counter I told the agent I did not need additional insurance since I am covered with my personal cars coverage. The agent busied themselves with the paperwork, then slid the papers to sign and again review.

Overcharged me ridiculous "administrative" amounts for tolls. Gave me the wrong car and abused my wife on the phone when she called about the issue. STAY AWAY from this company. You're better ofF walking! They also own Thrifty so I would stay clear of that company too. No one needs this kind of treatment, there are too many rental car company choices.

I will never use Dollar Rent A Car again. The billing process was horrible and I was overcharged by $100 compared to what I was quoted online and the estimated charge on the original bill I received at the counter when first picking up the vehicle. I then received another estimated charge when leaving the gate after picking up the vehicle, and then yet another bill with a different amount when I returned the vehicle. I had declined all insurance because I have Geico which covers me for everything. And there were no damages to the car and we returned it with a full tank of gas.

I rented a car from Dollar Car Rental Orlando Int. Airport through a third party source. At the rental desk in Orlando, I was offered an upgrade which was presented as a great deal and I was told the rental would be under $20 per day. I was not made aware that it would be $20 above what I was already paying per day to the 3rd party company. When I received my credit card statement there was a bill from the 3rd party source and Dollar. When I contacted Dollar regarding this matter, the customer service representative stated I agreed to the amount and they would not credit me back. Subsequently I contacted my credit card company and filed a dispute. I don't know what the final outcome will be, but I will never do business with Dollar Rent-A-Car because of this experience and would not encourage anyone to use them. The reason I rated with one star is because there was nothing lower.

My husband had to travel to Tampa and I booked the flight and car on Expedia.com to make things easier for him so he could get to where he was going quickly. Everything was PREPAID, including the extra insurance for $10/day. The car was not just booked online, it was paid for in advance (i.e. credit card charged).

I rented a Ford Fiesta from Dollar Rent A Car at its facility at O'Hare Airport in Chicago. The purpose of the rental was to drive with my daughter to several cities (Chicago, South Bend, St. Louis) so she could do college tours. The period of the rental was from July 6 to July 10. I duly returned the car on the morning of July 10 to Dollar's facility at O'Hare. A Dollar employee checked the car in on his hand-held machine and gave me a receipt (unfortunately I did not keep the receipt). My daughter and I then caught our plane, flying from O'Hare to Baltimore BWI Airport on the morning of July 10 (we live in suburban Maryland). I thought this was the end of my uneventful experience with Dollar. I was wrong.

My family went to Orlando on vacation and used Dollar Rent A Car like we often have. The line was long and each guest seemed to be taking a long time to get processed but we were excited and willing to wait. Even though we had a reservation for a car, the person helping us was very insistent that we should add the toll option to the car which includes a maximum of $10 in tolls per day for $50 extra. We normally don't like to add charges just for convenience but the guy told us that 1) there were tolls everywhere and they weren't well marked and 2) many didn't have attendants to take cash and 3) if we didn't prepay, the fines would be $100. He noticed that I was surprised and said, "I know! It's highway robbery!" He said the tolls were everywhere and even as close as Disney World. Best of all, he told us to look for a SunPass lane and drive through when the light was red (it's a laser). He said it's the opposite of what you'd think.

Dollar is owned by Hertz. When we arrived in Marseilles to pick up our car we were sent to the Hertz counter. All of the employees were wearing Hertz shirts. We reserved a car that was supposed to seat a minimum of 7 people. They tried to give us a car that could barely seat 5. When we complained and showed them the confirmation, the manager came out and told us that we could have the car we reserved if we paid double the price. We said no and tried to call Dollar customer service (who hung up on us). He then started screaming at us to get out or he would call the police because we "have no rights in France". When we called Hertz (we are gold members) to complain, they said that they have no control over their employees in France. Read the reviews of the Marseilles airport car rental companies before you reserve!

Rented a car from Dollar at OHARE airport, Chicago. Had to wait in line for apps. 40 minutes - not nice but can happen. On return, we left 4 paper bags and two empty water bottles in the car and they charged me 50 Dollar extra for cleaning. At the return place, there was no chance to clean the car completely and I was not told that removing a handful of normal stuff would cost me 50 Dollars extra. I have never ever experienced that with any other rental company and also never experienced it with Dollar before. I complained, but they said the charge could have been up to 250 Dollars. If I ever have to rent from Dollar again (which I hope I can prevent), I will bring a vacuum cleaner.

Rented a car at the Sacramento airport from Dollar Rent A Car at the rate of $16 per day. When I got there I was told my total charges would be $63. So far so good the rental was for 7/08/16 to 7/10/16. I returned the car on the 10th. Two days later I find out that a charge of $204 had been placed on my credit card. I contacted dollar and was told that there was a $19 charge because the car was not returned with a full tank of gas. This was not true. I filled the car up within 5 miles of the airport. The agent on the phone said she would remove that charge and that I would receive a credit of $148 back on my cc because the overcharge was a computer error. This is 7/25/16 and the money has not been returned. Stay away stay away.

I prepaid to hire a car in the UK with basic insurance. When I picked up at Orlando airport I was asked if I was with happy basic insurance which I thought he meant the one I took out in UK. I agreed to pay for a tank of fuel and SunPass, which now I feel was overpriced at $10 per day. After a long flight I signed the agreement without checking amount (stupid mistake). It was not until I reached my villa that I checked paperwork to see what I was charged for. The next day I phone customer service and have emailed 4 times with no response. Very poor customer service. I will not be using Dollar again. Also double checking what I am signing for.

We rented a car from Dollar at their Tampa Florida Airport in July of 2016. We knew we wouldn’t be using the car a great deal so we rented a compact and we paid a bit more because of the airport location. On the way to our hotel, an hour from the airport, the air conditioning stopped working in the car, a bit warm in July in Tampa! When we got to the hotel I called Dollar with a simple request, could they drop off a replacement car at the hotel as I really didn’t want to take another two plus hours out of my vacation to drive back and forth to the airport for something that was not my fault. The original customer service representative, Ashley, was the only bright spot in this terrible company.

This is day five dealing with Dollar Car Rental and CarTrawler. Both companies are blaming each other for the double billing. Both companies have failed to resolve this issue. Dollar Car Rental received double payment and refuse to correct the situation. It appears that Dollar Car rental is willing to lose a customer to maximize their profit and lose a future customers. Please anyone dealing with third party companies and Dollar Car Rental, BE WELL AWARE that if a problem OCCURS THAT BOTH WILL SPIN AND LIE TO YOU AND KEEP BLAMING EACH OTHER.

DO NOT USE this bogus company that has no corporate office!!! They more than tripled my fee and tried to slip it in right in front of my face. They ran it without my permission. I am taking legal steps soon. Why are they allowed to do this???

Rented a car in Des Moines and traveled to Texas. Incurred several tollways that only had electronic tolls, no option to stop and pay. Contacted toll administration and paid the toll they had on file over the phone. Then received an invoice from Dollar Rental for 12 other tolls between $.50-$1.99 adding up to $15. However, Dollar added a $15 administrative fee to each toll bringing the total to $120 which they are charging to my credit card now on file. I attempted to the toll administration again directly but the tolls were no longer on record as Dollar paid the $15 and is charging me $120. I have placed calls to Dollar each time moving up a supervisory level and have contacted the Attorney General to lodge a complaint.

I recently used Orbitz for personal travel, my confirmation number was: **. I was billed $208.16 by Orbitz for a rental car in Kona, HI. When I got to the Dollar Rent A Car at the airport, they told me that what I booked was for $208.16 PER DAY and tried to charge me over $1000 in addition to the $208.16. The Orbitz customer service rep on the phone said that Dollar told them I wasn't happy with the car I selected on Orbitz and chose to upgrade, which is 100% not true. I booked any available car. When I tried to book the car that I rented, any 5 seat car, I was told that it was $208.16 PER DAY, for a total of over $1000. I told them that I couldn't do that and they told me the cheapest car that I could get would be an additional $575.00, so that's what I paid.

Reserved a full-size car online; I had arrived on-time and had to wait almost 10 min while another customer was being helped. Dollar only had one person to assist a line of 3. When the lady finished with customer I approached the counter. She was on a 2-way radio and told me, "I'll be back..." I waited another 10 minutes for her to return to the counter!! Really!! Upon her return she tells me, "Sorry, but I had to correct a problem with the last person." Ok, after going through the rental details I'm told these horror stories about wrecks, rentals being hit by other cars, etc. I had declined the insurance and agreed to fill the gas tank before I return it. She says, "If you do that you MUST provide a receipt proving you got gas within 10-miles of this location." I said, "Are you serious???" She said, "Yes, because of some other renter stating that he drove 50 miles after filling up to return the vehicle."

Good day. I have a huge concern. I might be a victim of attempted fraud OR it might just be a clerical / system error. Either way, I'm deeply concerned. It's 3am & I was awakened by an email from Dollar Car Rental. It was a bill charges amounting to $560. I NEVER rented a car from Dollar Car Rental before in my current or previous lives!! However, I did have a reservation made for July 6th 2016, but this was never fulfilled. I was told repeatedly prior to the 6th, that reservation would automatically be canceled if not fulfilled. I did not provide a card to be placed on file. The bill charges I received in my email states my full name but incorrect address. It also used my previous reservation #. The bill claims that the vehicle was returned at 1:30am today, this morning. I have not been in the USA for 8 days now, so obviously this isn't me.

A recent trip to Tampa to care for aging parents led to such a abhorrent experience with this company. I was renting from June 22 to July 12. First they only had a Nissan Versa available and this was not a intermediate size car that I had a reservation for. I could not believe the disparity of companies regarding the classification of vehicles. Although the Customer Service Rep at the counter was nice, she said she really didn't have other cars available but could upgrade me and locate a car elsewhere. She did find a car and I didn't mind waiting but how is a Versa an intermediate car?

The Dollar Rental in San Juan, PR is a FRAUD gig, crook that must be avoided like the plague. I rented from them online for a deal that was supposed to cost $324 for six days (12th of July week to 17th July 2016). I called them after a couple minutes to return the car. After reviewed the charges they didn't want to explained where my charges went up for six days to $599.99 with $500.00 deposit; so this went up to over $1000. It's only when I'd reviewed the statement came that I realized, I have been charged nonsensically for fees and costs above none senses, I hitherto knew nothing off.

I rented a car, paid in January for June. They asked me for my flight information; I gave it to them and they came up with a decent price. Couldn't put points on my reward card; couldn't use my direct-to-the car check in. Waited 45 minutes for check in. Returned car two hours early. Got charged $63 for God knows what. Just showed up on my card. Got charged $15 for a toll collection fee. State of Florida has some unmanned tolls. Toll was 50 cents. My $236.00 rental cost $314.00. That's 33%!!! Clearly these people don't want my business and will NEVER get it again.

I just had a horrible experience with Dollar Rental. First of all I rented the car for four days, and called to extend the rental for two days. I was told that I would be charged the daily rate for the two additional days. When I went to return the car I was told that I had to pay the weekly rate, which was $70 more than I anticipated. We were never able to reconcile the charges and just gave up.

I just read Sally of Arvada's review, mine is the same with one difference. I was never told about tolls and options when I picked up my car on 5/31/2016 at the San Antonio Airport. Sitting in front of me now is a bill for $2.20 in tolls plus 4 Administrative Charges of $15.00 each. Very nicely the letter does state that you will only be charged a maximum of 7 Administrative Fees! I have no doubt that this is spelled out in the fine print of the Rental Agreement, but anyway I look at this, it is really bad service and a very good way to not get repeat customers.

The Dollar Rental is a FRAUD gig that must be avoided like the plague. I rented from them online for a deal that was supposed to cost $88 for four days (4th of July weekend 2016). I called them two days prior to return that due to 4th of July, vehicle will be returned the next day 5th of July 2016. It's only when my receipts and bank statement came that I realized, I have been charged nonsensically for fees and costs, I hitherto knew nothing off.

My flight was delayed and then canceled. I called Dollar Rental every time this happened to let them know that I would be late. I could not get into MSP until the next day and I was told that I had to pay a higher charge for one less day. No reason was given. They said that was just the way it is. When I called them the day I was supposed to pick up the car, it was very close to the time that I was initially supposed to pick it up. I had made the reservation several months in advance. Every other time I called to tell them that I was delayed, they said there would be no extra charge. The final time it was different. When I got to the airport, they would not help me with this issue. I went to get the car and the compact car area was filled with cars that I could take.

I was scammed by Dollar Rental Company in Orlando, Florida at the airport. Rented a car for 3 days, it was supposed to be $103 total. I DECLINED all insurance since I have GEICO which covers me for everything. I filled up the car in Daytona before heading to Orlando, at most the car needed a gallon of gas. They charged me $50 for 5 gallons of gas and $50 for some LIS insurance which I declined. I ended up paying $240 instead of $103. I will go with Budget next time around. I am seriously pissed this company gets away with this. Credit card company did NOTHING to help me.

On 06/19/2016 I reserved a car through Dollar Car Rental online, and decided to prepay to save money. I was renting a 7 passenger SUV for $505.88 for a 5 day rental in Colorado, owing $165.96 at the counter at time of pick-up. When I arrived in Denver, I showed the salesman my agreement. He proceeded to draw up my contract and asked 3 times if I wanted an upgrade, to which I replied "No thank you." He then said he was giving me a 'free' upgrade because I was paying so much money. The salesman showed me my contract and said, "It says upgrade, but see this is your price with your gas option and tax." Which was $638.83.

I rented a car at Miami International airport from June 20th till July 4th. At pick up the staff who helped us was totally disengaged. Yawning constantly, at least put a hand in front of your mouth!! Spoke in single syllables and tried to sell us the sunpass toll coverage for 116 dollars. I asked if we could get a refund if we would not use this amount... No. I asked do we really need it... Yes. I asked can we still pay cash at the toll booth... No real answer. As we travelled Florida quite a bit in the past we knew we would not need it. We travelled from Miami. Fort Lauderdale, Orlando, Gulf Coast and back to Fort Lauderdale, Miami. We spent around USD 10 on toll! I would not recommend Dollar!

We reserved a car 60 days prior to travel. We called the day of arrival to state that we were going to be late. Customer Service rep told us not to worry we would be o.k. We arrived at midnight to our destination, and were told there were no vehicles available, and they could do nothing for us. At the end, they offered a vehicle at 10 times the rate we would have paid. We were there for 1.5 hours, spoke to customer services reps and local employee to no avail. We had to have family pick us up to give us a ride. Needless to say stay away from Dollar as you can.

I reserved a minivan weeks in advance, at the Little Rock airport location. No other vehicle would meet my needs for this family vacation trip, as we would be traveling around with several people, including small children. Upon arrival at the rental counter, I was told "well, I know we had one here earlier, but I don't know what happened to it." They had no minivans. When she walked me out to look at SUV's to see if anything could work, I happened to notice minivans parked in a competitor's parking area. I was able to get the last one available from the competitor, but at a cost of $200 more for the week. I will never use Thrifty/Dollar again.

I rented a car through the Dollar internet site. The "estimated grand total" which supposedly included all the local taxes and fees came to $498.06. When I picked up the car at the airport, the grand total came to $685.78. I was told that the estimate I received was just that - an estimate. The Dollar employee said they would not know all the local taxes and airport fees until you actually pick up the car. My response back was that his company should do a better job of monitoring and adjusting the internet estimates accordingly. If they knew enough what taxes to apply at the time I paid for the car, they should know what they are when they are making a quote. I rent cars from this location a few times a year, and most times I use Enterprise and this situation has NEVER happened with them.

Dollar Car Rental Vegas. Friendly counter lady: "Hi would you like an upgrade?" Me: "How much?" Lady: "same as your original cost." Me: "Cool ok." Me: "What are these extra charges?" Lady: "Deposits... come off when you return the car." Me: "Cool... Have a nice day... Thanks." Returned car "not deposit" went from $149 to $310. Waiting on Dollar to see if they will fix? Adjust? Or? Hope they do the right thing. :)

I've learned my lesson! I used CarTrawler to make the reservation and they have great reviews. (By the way... Dollar, Hertz & Thrifty are all the same company.) My husband & I had to make a trip to Wisconsin from Oregon to visit his dying brother and his very sick mother. It was a necessary trip that we could not easily afford in the first place. I searched the internet and found a special promotional deal through DOLLAR Rent A Car and I thought the $183 was a great deal for 10 days for a Toyota Corolla or similar.

I got a package deal and paid for it ahead of time. This was my first time renting a car. Ended paying an additional 291.65. The guy added extra I did not ask for. I called and I was told I signed for it. Be careful not to be swindled by their "must push everything on you," sneaky salesmen.

Rented a car from Dollar rental at @ $29.92 per day for 2 days. I dropped the car off 4 hours before the car was due and my bill was... $118! Included were multiple fees and surcharges including a $10 Concession Fee Recovery which is supposed to charged because the location is at the airport; however, I took a shuttle 10 minutes to get to the rental place. The bill includes an energy surcharge, a customer facility charge, and a motor vehicle lease charge... a complete joke. DO NOT RENT FROM THIS COMPANY!

I wished I had found this site and read the reviews first. I rented the car initially through Hotwire. I chose Dollar because they said that they took debit or credit cards. There was nothing about holding additional funds if you use a debit card. I am not into credit cards. Hotwire charged for the rental which was what I expected to pay. When we arrived in Dallas, the gal of course tried to sell us everything possible. We chose the cheapest insurance, $7.99 a day because I wasn't sure what my company covered. It was a ridiculous charge if you wanted to add an additional driver which of course costs them nothing, so we didn't do that. They were very vague about the tolls, and since I had lived in Texas at one time, I was fairly certain we could just pay the tolls as we went. The device they wanted to lease us was like $12.50 a day, and I knew the tolls would not cost that much.

We rented a car in Miami. We received a bill in the mail for tolls which were 8.72. Dollar Rental charged $105.00 in administrative fees. Will never use this company again.

We reserved a car in April for July vacation. We went back to check the reservation, and possibly add a day, however, the rate then was much higher. Still, the system then would not 'allow' the return to the original rate since we have looked at changing dates, which it now considered 'modified'? We called, but you cannot speak to anyone in the US. The canned answer from the reps (in India or something) is the system 'won't allow' them to restore the original reservation. The email response was the same. They do not care about their customers, and their system is rigged to take advantage of anyone modifying or confirming their reservations. If you have any other options, use them!

On June 14, 2016 I arrived in Toronto to pick up my reserved car at Dollar. I signed the paperwork and went to pick up the car. Surprise: it was a 4 door pickup truck. I returned to the agent who claimed "You rented a compact or higher". Note that 'compact' to her did not mean "compact car". I explained that the business I was to do did not require a truck, that it was too large, that I couldn't get it in my garage. She then proceeded to extort an extra $16/day for a regular size car for a two day rental. $32 is not going to break me but it is worth it to Dollar to lose my future business? I explained I never had this problem in Montreal but she said the policy was the same all over. NEVER AGAIN!!!

I purchased a Dollar Car through Expedia.com for 7 days while I attended a funeral in Charlotte, NC. At the airport, the Dollar rep charged me an additional $800 above the Expedia.com rate. She advised that this was necessary in order to protect yourself in case of an accident. I advised her that none of this was mentioned on the website, so I'm not paying this money.

I am disconcerted by the dishonesty of the person who dealt with my car rental at Jaksonville Intl. Airport. I booked a car online and when I arrived to pick it up the following happened: She tried to convince me that the car was too small to drive along the freeway. She tried to sell me insurance cover. When I declined them all she said: "You will be driving an uninsured vehicle". I replied that I had my own car insurance so she asked with which company. When I told her, she replied that Dollar had no agreement with that insurance company. I insisted in declining additional cover and she said: "Fine. If you damage the car we will take all the money directly from your credit card."

My reservation was for a compact car at the Oakland, California airport for a 11:30 AM time. When I arrived at the Dollar counter at 11:30 AM, the woman there told me there were no compact cars available at that time and that I would have to wait 45 minutes for one to become available. There was, however, a mid-sized car available immediately. I could not wait 45 minutes and so I took the mid-sized car at a higher price. I think a 45 minute wait is unacceptable and called Dollar to ask for a refund for the difference. They refused. This is the second time in a year that Dollar has not had a car ready for me.

Recently when I rented a car from Dollar Rent a Car, I told the attendant that I wanted to use my debit card rather than a credit card. He said this was fine, but he would need to see ID. I asked at that point what I needed to do if I needed the car for longer than a week. He said I just call the number and let them now. They will take the payment over the phone, and there will be no more deposit fees. I was misrepresented. I provided the ID and rented the car. When I returned the car, I found out I was being debited out of my account another $529 because I used the Visa debit. I WAS NOT TOLD THIS WHEN SIGNING THE CONTRACT. I am a single mom and I live on a tight budget. If I would have known this was the policy, I would have gone elsewhere.

I am a Regional Director for a very well known Life Insurance Company and had some business to take care of in GA. Being that my company allows us a per diem account when renting cars, it is in our best interest to use our per diem rather than a personal credit card. I reserved my car for 6/16/2016 with a pickup time of 2pm. When getting to the counter I was told by the customer service rep (in a very rude, condescending tone) "I hope you know we do a credit check & it's not a soft pull & it will affect your credit score, so if you ain't got good credit, you won't be getting one of our cars!" My reaction was simply "Okay?" At this point the woman tries to upsell me their expensive but not needed insurance. I decline the coverage & she proceeds to overcharge me anyways which declined the transaction because my company didn't authorize that amount.

The check in was very confusing. I was asked which car I wanted and then was told it was $10 more, not $10 a day more. He kept asking me if I wanted this and wanted that, etc. The check in person told me to not fill up the car when I returned it because their gas was cheaper and all I said was ok, trying to get done with the check in. Found out later I was charged for the gas already, which when he reviewed my bill with he didn't bother to tell me. My bill was a lot more than I was told and called to figure out why and was told I agreed to everything. When we turned in the car the employee came and told us he was going to take $45 off our bill and he could do that because he was the manager. He just wanted us to complete the survey. He wrote his first name on the bill again saying he was going to take $45 off the bill. When I did the survey, I got a 10% off my next car rental. I emailed customer service but have never received a response for any of it.

I received a ticket for illegal parking which was an emergency for $65.-. I returned the car at 3pm and the office where I rented it from was closed which I was not told. So I had to find another location to return it. It was totally inconvenient and that's why I ended up getting a ticket. I paid the 65.- to the Motor Vehicle Dept. in 30 days which is required. A few weeks later I get a bill from Dollar Rent A Car of $65.- and $42.- for administrative fees. I could not believe my eyes. I emailed them immediately and explained that I had paid. Answer, MVD did not get the payment on time and I have to pay the fee because Dollar had paid the $65.-. I had to retrieve my 65.- back from the MVD. After emailing them again I found out that they had not paid the MVD. All of a sudden I only owed them the administrative fee of $42. What a rip off! I guess I have to pay and will never use their service again.

Rented a vehicle in Orlando to go to Disney/Universal. On 3/27/16 Sunday drove to/our Villa, Monday morning 3/28/16 the vehicle wouldn't start. Called Dollar and we were told that someone would call me back. We had to be at Disney by 9:00 am, for the type of package we purchased. No one called from Dollar. Tuesday 3/29/16 I called Dollar. Again and again I was redirected to someone else. Not wanting to take a chance and break down on the highway or roadway so we left the car in the driveway. Dollar Rent A Car never reached out to me at any time during the entire rental period.

Picked up precooked rental care. The usual hard sell, especially the Sunglass - exorbitant charge. The map supplied had all the non-toll routes away from the airport we were. Complete my obscured. Managed to get to the I95 without getting on the. toll roads. After about 70 miles going North to Orlando went over a bridge with usual expansion gaps. Next thing couldn't steer properly and grinding noise from front. Came off the I95 to find the splash panel and wheel arch guard had come free and we're caught underneath the car. We could easily have been badly injured or even killed. Managed to pull it all out and towed it in the trunk to be able to drive on. We had the expense of staying at a hotel as could not get any response from the Dollar emergency service number. The next day eventually managed to get through to Dollar. We were given the choice of driving the damaged car back to Miami or to Orlando to exchange.

Warning: What you read about Dollar Rental could be true. The JAX Airport one gives a bad name to other franchises that are doing their best in customer service. Unfortunately, for us trust is a biggie and they broke it. Sometimes you read a review and think that some people just had a bad day. Nope. What you read is very possibly true. We reserved on-line over 6 months ago and got a great price. Walked to the counter to get the car and right out of the gate they tell me that because I reserved it I have to drive the car. The object of our reservation was for my husband to drive but no they tell me it is in the contract that whomever reserves the car on-line has to be the driver no changes (so why the edit on-line then). I have the contract in hand and it says nothing of the sort. The counter staff does not care. So an extra charge for that because I can't drive in big cities.

I booked my rental online for a low rate. My reservation was for 3 days. I ended up keeping the car an additional day. I called in to make the arrangements which was fine but when I dropped my car off the following day, my charges seemed a bit off. I informed the person helping me. He asked for my rental agreement but I didn't have it on me (I mistakenly left it where I was staying). Once I was able to obtain it, I compared the rates and realized that I was charged DOUBLE the rate of my reservation!

I traveled to San Francisco last month. I had a confirmation with me for a rental car. When I arrived at the booth for Dollar Rent A Car I presented my confirmation with a quoted price of $121.00 for a two day rental. She started the process and when completed told me the car was ready. She asked for credit card. I asked for the total as I gave her my card. "That will be $689.00" she informed me. I asked her to look at confirmation and she basically laughed and said they could not honor the price because it was too low. Obviously I was not pleased. I asked for the manager and be confirmed they are not obligated to honor confirmations. After about ten minutes of trying to reason with him about this five fold increase it was obvious they were not going to help me out in any way.

Got to airport. Dollar agent told us our Chevy Spark was going to be a 3 cc Smart Car no trunk. No room for two people so we upgraded for a lot more money. She then told us about inadequate insurance offered by Economy. Agent just kept adding fees. I fully understand upselling, however, if your company is not going to honor these second booking companies why do business with them? We were told by Economy two drivers would be acceptable for a 15 day rental!!! Dollar wanted to charge an additional $13.00 a day fee to add second driver 35 years old with CDL. There are reasons Enterprise, Hertz, and Avis are in the top ratings for rental cars. By the time we got the car from Dollar we could have flown cheaper. Economy had already charged credit card for original booking and I would have lost the money if we had pursued a different avenue with a reputable rental agency.

Rented a car in LA In May 2016. The Expedia estimate on my reservation was 228.15$, for the cheapest car. At the Dollar counter, I refused all attempts by counter lady to upgrade or pay more for any options, other than the Fuel option (44.14) so total became 289.27 with taxes. When we went to get our car in the Dollar lot, the "lot lady" gestured to our car, a small Chevy. As we were loading the car, the smiling, friendly lady said, "Hey, you have 2 options of cars - there is a Nissan Sentra you could take, it has a little more room." NO MENTION THAT THIS WAS AN UPGRADE.

My husband and I waited nearly 40 minutes for the airport shuttle to bring us to the Dollar off-site rental counter. The driver never once offered to assist with our luggage (we are both in our 60s). The place was jammed and it was quite a wait to get our car. The entire process was maddening, to say the least! We finally left the gated area for our hotel destination in Shepherdstown, WV.

Dollar Rent A Car was not very clear on how much my total bill would be. The guy at the counter when I asked "How much is the total?" he said "$468.00". When we brought back the car the total was $661.00. I'm outraged. That is robbery. Will not ever use Dollar again. I called Dollar to talk to the mgr. and she said that she would take off $25.00. Big deal. They need to train their employees to understand what "Total Bill" means. I'm ripped off.

I rented a car with Dollar car rental from the Cleveland Hopkins airport. This was by far the worst experience I've ever had at this location all because of this specific rental company. I went on 5/26, 16 to get my car and the guy behind the front desk was rude. And he needs to stop telling his customers that an economy car is a smart car, because that is not true. I wouldn't call a Mazda 2 4 door hatchback a smart car by any means. When I went to where the cars were stored no one was there to help me. When I finally found someone I was told to go to the wrong section and ended up selecting the wrong car which I had to return. Thankfully, 2 men from the adjoining rental company were kind enough to offer me assistance after walking around 15 minutes and not seeing a single person from Dollar. It's pitiful that someone from another rental company had to assist me because Dollar wouldn't.

I had booked a reservation via EXPEDIA on 14th May and confirmed a vehicle - Compact or Larger. We pick the car or similar. Includes air conditioning, automatic transmission. On arriving at YYZ airport, the counter salesman who was very indifferent and rude give me a heavy PICK UP TRUCK and I humbly decline and say that I have booked a car. He rudely says, "YES, WE PICK THE CAR." I say - "But this is not a car. It's a TRUCK." "Yes", he said. "It drives!!" My soft and humble attitude explaining him that I had come to attend a marriage and this vehicle was not suitable yielded NO results. And then finally HE says, "I can give you a CHRYSLER but will cost you extra $31.00 per day." I REFUSE but he won't understand. And rudely says, "you can cancel your reservations and try other car rental companies!" RIDICULOUS. SPOILED MY DAY and made me miserable!! NEVER DOLLAR RENT A CAR!!!

I'd rented a car in August 2015 from Los Angeles to San Diego and did not know that there was a toll road car company. Fail to mention. So 4 months later I receive a payment on my credit card bill had no knowledge that I had a fine or anything like that. Receive no mail, no email, no phone call. Try to do with their customers. You're going nowhere. Not helpful.

I reserved pick-up time at 12:00 noon on May 14 at SNA airport. My plane arrived on time. The rental office was in far back in the structure. You have to walk about 500 ft with luggages. They said no car was available when I was at the counter. The attendant was rude and undertrained, has no respect to customers, especially an African-American that day. I waited 15 minutes to get the car. Nobody at the lot with me to go over the vehicle as they should. When I returned the car on May 21, not a soul there until like 5 minutes. He didn't even say hello! Don't waste your time and money on Dollar. Not worth it. This is a lousy company.

I recently rented a car from Dollar for a trip from Fort Lauderdale to the Keys. The CSR asked me if I wanted a toll tag for the week for an additional charge of $50. I asked why I needed a toll tag when the tolls are done via license plate and he said that the state of Florida will assess a $15 fine in addition to the toll, because it is a rental car. I mentioned that I had rented other cars in Florida and this has never been an issue, but he insisted that I would be fined by the state if I did not get the toll tag.

My daughter rented a car from them for 3 day after getting a quote 3 times from a customer service rep of one price and them telling her if she had the car back before 12 pm on Monday they would waive her under age fees. She brings the car back and they tell her that the car was going to be 250.00 more than what she was quoted. Who in their right mind would rent a 2016 Ford Fusion for 3 days for 411.00? I as her mother called corporate and the lady did not want to hear anything I had to say and was very, very rude. 1st of all I have been doing customer service for 20 years and if you cannot handle people's problems you should not be working in that department. I will tell all my friends and family to never rent from Dollar again as everyone there was so unhelpful and lied just to get a car rented.

I'm a business owner and this is the worst run business I have ever seen. The agents are rude, their policies are upside down and backwards and they should be shut down and run out of business.

After having a reservation, we were pulled out of line to answer the same questions we'd answered to make the reservation. Made that process longer. Then went to get the car and leave? Oh, no. You must check out with all the other 40 cars in line, coming from all rows of cars, and only 1 line. I kid you not. After barely moving in 20 minutes, they open a new line and, wait for it... pull cars from the back of the line to start the new line. Another 10-15 minutes and we were out. Will never use this company again.

My daughter, Valerie **, rented a car from Dollar Car Rental at Milwaukee, Mitchell Field for our group of 4 on 5/12/16. I was a passenger, passenger's dissatisfaction is often overlooked. Within 15 minutes of leaving the airport, the car, a 2016 Ford Fusion, just died in the middle of traffic. Two of us passengers were able to push the car around the corner to a safer spot but then it wouldn't brake, either. When we finally got it parked, she called Dollar. They had the audacity to suggest when they send a wrecker out, we should all ride along and wait while it was being repaired. Of course, we had better things to do so asked that an alternate car be sent out for us, and Dollar could deal with the Fusion.

Confirmed rental agreement. Got to counter. They didn't go thru normal "Are you returning the car filled up? Do you want extra insurance, etc.? Please initial here." Instead handed me the folder, keys & said what space the car it was in. I was happy not to go thru the normal "Sign your life away". My mistake because they pulled a BAIT & SWITCH... Confirmed Reservation was $105/wk. ($165.81 with all taxes/fees). They changed price from the Confirmed Reservation to $232/wk. ($317.79 with all taxes/fees). They count on the consumer being in a hurry & not reviewing details/paperwork.

I rented a car through Southwest airlines from Dollar Rent a car for a total of $339.01 but when it was over & done with I was charged by the rental company more than twice that amount. One receipt says $601.43, the 2nd one shows $671.48 and yet a 3rd in the amount of $689.34. Now they are trying to charge me for toll fees when I didn't even go onto the streets they say.

This company has now turned me over to collection for a toll road charge that I paid. I thought this was resolved, but after a 6 month, I received a letter from them informing me that they had turned me over for collection. Also, the last two times I rented a car from them, once in CA, once in MO, they tried to sneak in a smaller car for me to drive in place of the actual one I rented. I can only assume this is corporate policy for their sales agents. I would steer clear of Dollar Car rental. They are impossible to work with.

We reserved our car thru Hotwire at $850 but the total bill was over $1500. They charged $12 extra per day for a spouse as an extra driver and also charged for roadside assistance, which we had verbally refused. We were also required to return and renew within the first 30 days on our 42 day contract. Our Amex card was charged the first day of the contract, not at the end as stated. Apparently the Savannah airport desk is privately owned and operated so no help coming from the national office. Hoped that Hotwire would intercede on our behalf and stand by their reserved price but they won't. Will NEVER use either company again.

I booked my rental using a search site such as Priceline. Usually, Enterprise and Hertz are my picks and they've always worked extremely well with no hassles. This time, during my trip to Omaha, Dollar was the preferred option by said search site, so I booked the reservation. My total -- displayed by both the search site and the Dollar site itself -- was only supposed to be $188.88 with estimated fees. Because I confirmed this twice on the internet, I did not bother to confirm this at the desk and no explanation of fees were given. I just picked up my keys and continued my trip. The next day, I checked my account only to realize that I had been charged 340.00 dollars and the agreement that had been stuffed into a pouch was riddled with outrageous fees. Worst yet, the vehicle was not even in good condition. This will not stand. Avoid. At. All. Costs.

I feel very ripped off. Rented a car to drive from Ft Lauderdale to key west. By the time they were done it cost me three times what I had paid for with a package from spirit air. They told me I had to purchase insurance which I did not need. Told me it was a very confusing drive and I should have gps which when I started driving did not work and they wouldn't take it off the bill. Said there was no manager to talk to. It ended up costing more money than it would have been to fly into key west on a connecting flight. I have rented a car from enterprise before and never had a problem... These people at Dollar rip you off at every turn... NEVER AGAIN. YOU SUCK DOLLAR!!!

We were charged 18.95 a day for GPS which we did not request nor agree to. When we returned the call, we were told that we could not dispute the charge as a manager was not available. We have been trying to obtain a refund for more than 10 days but have been unable to get through to anyone. There is a circular phone loop for which there is no escape - unless you want to buy something. Even with my most frustrating company disputes/complaints (Dell/AT&T) I can at least get through to a person. They may be in India, but there is at least someone to answer the phone. Here, I'm just SOL - can't get through to anyone. I guess I will file complaint with credit card - AND use Enterprise next time

Dollar Rent A Car up charges for their mistakes. BAD news. Got location wrong on pick-up and wanted to charge for changing it.

I've rented cars for a round trip from Tallahassee to Kissimmee and back (Florida) several times in the last year or so to visit my mom in a nursing home. Previously, I've used Avis and Hertz and I would drive through tolls in the "SunPass lane" and when the tolls came in, charge it to my credit card and send me receipts in the mail (excellent service). Last weekend my truck's check engine light came on so I rented a car from Dollar and just received a bill for $8.90 in toll and a $60.00 Administrative Fee! I will pay it because I should have paid more attention to my rental agreement, but I will never knowingly rent from Dollar/Thrifty or any partner of theirs ever again and do anything I can to dissuade others. Florida is phasing out toll booths and must be a "gold mine" for Dollar/Thrifty. As I said - never again! PS: the car did not have cruise control, either.

I rented a Dollar car at LAX 4/5/14. The car had some minor scrapes and I declared on the way out and received a slip marking the damage. Today, I got a call from Susan ** at the claims center saying I owed for the damage no matter what. That's not fair, right, nor does it make any real business sense for you. Just generates more bad reputation. I sent her the documentation I had but she said it was not likely good enough as it was undated and just clipped to the receipts.

I dropped off the rental car and made the mistake of not reviewing the agreement thoroughly. They charged me an extra $135 for LDW which I had not agreed to. When I called Dollar the representative informed me that if I had said something when I dropped the car off, they could have removed it, but now it is too late. She would not allow me to speak to a supervisor. I have never agreed to insurance when I rent a car and would not have this time either. Unfortunately, I don't have a copy of the original agreement and the one they sent me does show the amount. My credit card was not charged until I dropped the car off. Rest assured I will be reviewing those contracts a lot more closely and we will not be renting from them in the future.

I made a trip down to Southern Arizona in early April 2016. I flew into Phoenix where I had rented a car online. During the conversation with the clerk I told him I only wanted the deal that was offered to me on the website. He said "ok but there would be a damage deposit." I said ok and was on my way. Downstairs I met a clerk who said "pick any of these cars" and left me standing there. I picked a car and drove over to the exit. The lady there took my paperwork and said goodbye. Nobody inspected the car or said anything to me except the lady at the exit who told me the GPS installed in the car was included. The car was delightful. Had a good trip and returned it on time and in good condition. A man took my paperwork, grunted and handed me a piece of paper and said my bill would be sent to me by email.

Upon picking up our rental car on 16 Apr 2016, nobody went over the car with us regarding dings or dents previously made and had us sign to that effect. Upon returning the car on April 30th, 2016, again, nobody went over the car with us at all. That same day, while flying back home, our credit card was charged $149.00 by Dollar Rent A Car. Excuse me? You use my credit card without my permission, and charge me for what exactly?? When we called our credit card company to have the charge taken off as a "charge without my authorization," he said they can legally get around this, and that it is a rip off. WHAT??? Are you kidding me? He also said that me calling there to complain would be futile. What a disgusting, dishonest company this is. Never ever ever we will use this company and I will write as many reviews discrediting them as I can. Shame on your practices Dollar... You are nothing but dishonest scum.

Beware of rental desk workers who tell you to initial and sign agreement if you don't want extra insurance for 29.95 per day. When you get your final agreement there are extra charges for insurance that you did not want. When you question the service desk worker he tells you to call customer service thru are good about taking charges off. Customer service is useless and did not help at all. Do not rent from Dollar in Tampa Florida. Scam artists. Will never rent a car from Dollar again in any state. Read a lot of complaints about them!!!

We recently hired a car from Dollar in Texas, Dallas Fort Worth airport. On arriving at the desk I was asked do I need a Sat Nav and I said no (Dollar wanted to charge me 13.95 dollars for the privilege per day) which with the hire duration was the price of a new one here in the UK so thankfully I took one with me from the UK. They then asked me if I wanted additional insurance which I had already declined online (additional towing and windshield insurance at 5.90 dollars per day) and as the insurance provided was more than adequate I again declined. They then asked me at the desk on returning the vehicle to pay for a full tank of fuel which again I declined because this was going to be some 33.37 dollars, then they told me they had the cheapest fuel around so I purchased it. This was a lot more than what it actually costs to fill up yourself I should have known.

After catching an early direct flight I called Dollar to change my reservation to pick up 4 hours earlier. I spoke to a woman with very poor English so it was a tough conversation but thought I succeeded in making the change to pick up 4 hours earlier than reserved that evening. When I arrived my reservation return date was changed from 4/26 to 5/2??? The man helping me was great but I stood in line for another 30 minutes while he tried to return the drop off date to the 26th and keep my rate the same as the original reservation.

We were about to book a car from Geneva Airport from Dollar, which seemed like a pretty good deal. As a general skeptic; I didn't trust all of it; therefore I called the Dollar Rent A Car dealer at Geneva Airport two(!) times in advance to make sure there were no hidden extras. When we arrived to pick up the car; there was suddenly an extra of almost as much as the rental car itself. We were about to rent a car in Switzerland/France in February; and we had to pay another 130 Euros for winter tires for one week. The car was 151 Euros. But, this is not the worst. After returning to Norway I have tried several times to get a response from Dollar customer service; with no luck whatsoever. Nothing. ** company.

Instead of 75 dollars I paid total 192 dollars. When I called the hotline they just quit the call... going to do now a chargeback at my bank! Be aware. Never book from them online... HUGE SCAM...

I booked a rental car as a package through Spirit Airlines (broke college student ftw) and was told in the email that all taxes were paid. Got to the counter at my destination and was told it would be an additional $120 for (more?) taxes. Got out my card to pay & the woman working the counter says "Oooh, so if you're using a MasterCard, it'll be $350." Whaaat??? Uh, can't really handle that - otherwise I'd be going with a more reputable company - Enterprise, etc.

I was in and out in a breeze, very quick from entering the car rental place to leaving. Little did I know that when the rep kept saying, "click next", "click next" that I actually was saying yes to all the extra insurance and most expensive fuel option. We even talked about the fuel options and I indicated my choice would be the "I fill it up" option. But got charged the $40 pre-pay anyway. When I filled the tank mid-rental it only cost $25 to fill up. So, Math... We never discussed insurance, and I never saw anything about insurance on the little display pad. When I called Customer Service after the fact, their response was [paraphrased] "It's not our fault you did not read your contract." You know, the one we stuff in an envelope. I saw on another review site to write a letter to the Attorney General and the BBB to get a refund for overcharges, so that's my next step, I guess.

If You are planning a trip from Europe to USA and want to rent a car, never use DOLLAR RENT A CAR company. This company sucks. They cheat from the beginning. I received confirmation for Ford Mustang. I supposed to pay approx. arrival $65 at the arrival, everything else suppose to be already prepaid. I arrived to their office in LA with a big jet lag - after flight from Europe I hear that my Mustang is not available and I can get Buick Regal Bye bye Mustang! The lady said if want to rent a car I have to leave a deposit for $1200 and the rental cost will be $1000. I say WHAT A **?!!!

Ripped off by Dollar. Beware that if you decline insurance with the agent they will have already put it in the rental agreement and then when you sign for the rental it WILL contain insurance. Don't use Dollar. The Customer Service in Tulsa is a joke.

CRIMINALS... After waiting in line for 2 hours, I specifically said that I did NOT want any additional coverage or promotions. I had a valid reservation and simply wanted to pay the remaining balance, get my vehicle, and leave. The attendant asked me to swipe my card and sign for the purchase. What I was really signing for was the rental agreement, not the payment. I found out later that the attendant had added coverage without my knowledge, and quickly had me sign for my "payment," which was really signing for the coverage instead. I have contacted their customer service, and was met with a rude and condescending representative who basically told me to "deal with it." Because this is a he-said, she-said situation, there is no legal action I can take against them.

My last trip to Miami with my family I chose Dollar Rent A Car with a vacation package. First thing the customer service will do is adding $255 insurance without asking you. I went back same time and cancel it because I have my own insurance with. End of the trip they cut from my credit card $67. I called and asked the customer service what was the reason. First she said is tax, which is not true. I told her I already paid the tax when I booked. She says "then it's additional charges"! The worst thing happened is they send me another 2 bills. One with $67 and another with $97... They said I pass the toll free and didn't pay! It is a scam and thief company I have ever seen in my life... DON'T EVER BOOK WITH THEM. THEY WILL STEAL YOUR MONEY FROM YOUR CREDIT CARD! I contact my company lawyer and will start to sue this company.

Went to this website carrentals.com affiliated to other websites as well. My original reservation was for 4-days @ $21.39 total $85.56. Rental fees $10.27. State tax $6.97. Veh. license fee $6.00. Estimate taxes & fees $23.24. Estimate total $108.80. Remind you this is not my first time renting. Now due to weather condition my flight was cancel. So I call 24 hours in advance (which is notice before 7 hours) w/ CONFIRM # **. 800-800-3665 advise need to change it by one day. It was never convey to me by the CSR THAT WERE CHANGES!! CONFIRM # ** 3-days $141.00 $423.00. Estimate total $542.78. Different contact 1-800-800-4000 also was given a wrong drop off address. There's more which will be in letter to CEO.

Dear fellow car renters, watch out and be very careful when renting cars with Dollar Rent A Car. We rented two cars via their Vancouver, BA facility and on our advance booking we did not select additional insurance and it was also not part of the total costs on our vouchers - which were paid in advance except taxes and airport taxes. Upon pick-up we were once again asked about extra insurance and once again we declined. Rental sheets are signed and all good, except when we come home after the holiday and suddenly see that significant amounts are drawn by Dollar Rent A Car on our credit cards.

I had 2 incidents recently. First I had booked a Mini Van from Nashua, NH. One hour before pick up the guy calls me and says that they do not have a vehicle for me. And he would not even help me find one. I had to scramble and find another van for an exorbitant price. The second incident happened last week. Booked a car @ $11.00 a day at San Juan, PR. When we picked up the car the total came to $166.03. The guy forced us to buy insurance, and lied to us about the tolls saying that tolls did not accept cash or personal Transponders. So we bought Transponders and ended up not using it even once.

Stood in line for about 45 minutes to rent a car at Orlando Airport. Upon reaching the counter all these fees were applied after we were given a price on the Internet for a car that they didn't even when we arrived. So a $300+ rental doubled because of added fees we were not informed about. Then the service person asked where we were going so we could pay for tolls and he informed us we are good to go. Guess what? We received a bill from Dollar for almost another $300 for toll charges that totaled $12.33 but the additional charges were an administrative fee to pay the tolls that Dollar rental told us we were good to go!! Dollar Car Rental is a big rip off and don't fall for low price quotes!

I wouldn't use this company again. We felt we were mislead in Florida when they sold us a toll pass (Sunpass) for $60 after telling us that you can't pay cash at the tolls. We never saw one where you couldn't pay and heard that even if you don't have cash you can drive through and you just get a bill for the toll. No fine. We traveled from Miami to Tampa and then to Orlando then back to Tampa and finally back to Orlando. The total of tolls would have been less than $5. Therefore, we think we were conned. When we dropped the car off we complained and only when we threatened to advise the whole queue (line) not to buy the pass did we get a refund. We found them to be dishonest. We think they have also added a recovery charge in case THEIR vehicle breaks down. I will steer well clear in future.

They charge $15 for every photo/plate toll plaza you pass through. I received a bill for $32.12, only $2.12 in tolls and $30 in admin fees. Reading the fine print they will charge you a $15 fee for every plaza you pass under up to an additional $105. Deceptive practice. Money grab fee.

We rented a vehicle from Dollar Rent A Car in Columbus, OH. When we arrived the car is reeked of cigarette smoke! I immediately told the representative that the car smelled and we needed to drive over 200 miles and asked if we could change vehicles. He told us there were none available. The next day we called to sub-out the car, apparently their 'computers were all down' however the representative "noted on my file" that we could get the car detailed, send in the receipt and we would receive a credit back for the rental car. I followed up on Monday "call volume was heavy...", called back Tuesday and NOTHING has been documented. Terrible company... With all of the choices out there do not choose this one!

It isn't often that an issue is resolved. I filed a complaint with the Better Business Bureau after an overcharge caused by a "sneaky" counter agent. The BBB submitted the complaint to the company and I received an immediate response that the overcharge was being credited back to my account.

Was told to return to a location close to the airport as you usually return, and the address was shown on Priceline apps as well. Arriving there the guard hand out printout saying it has moved to another location. Arriving at that very remote location, no signs showing where you all return car should go. Have to make drive around the building looking for the return car entrance. Very dissatisfied.

These guys are unreal! I booked a car rental through Kayak that went through a pass through rental company called Euro Cars out of Portland Maine. I paid $111.65 CDN for a two day rental with the option for a GPS at $13.95 US per day. When I arrived they said they had to upgrade my car to get a GPS. That was $20 US which was fine. Then came all the other "charges". First there was the toll pass. I said I was going to Tarrytown New York and was told I need a pass. That was $42 for a toll pass costing $16. I did not need the pass but being out of town, I was an easy mark. Then there was the Concession Fee Recovery [whatever that was - never explained] that was $32.35. When all the other stuff was piled on the total rental was $244 US!

My family vacation turned sour when we were returning the rental car. The Dollar in San Juan, Puerto Rico looked like a shack with a sign hanging on the outside. We pulled up to the car port and gathered our belongings. My husband asked the young guy if we needed to check out or could board the shuttle. The guy ignored us and drove away in the car (but told my husband to "f off" as he left). My husband had to wait 15 minutes for the girl in front of him to "check out". Then was told when he got to the counter that there was a huge dent in the bumper. We think the guy who drove off did it. We were not allowed to board the shuttle until my husband initialed the paper that charged us $500 for the damage.

Rented a vehicle in Chicago for Easter. While driving on the toll way I stopped to pay cash for the Toll and the attendant told me that the rental company pays the toll and I pay them when I return the car. So a couple days later I return the car and find out I was charged for insurance ($54.00) that I verbally declined and an extra $44 for unpaid tolls, actual money $8.50 in tolls. I was told the toll booth attendant has done that to other customers and they shouldn't tell renters that. They would not take off the insurance or the tolls. Never rent from them. Look at the reviews. This is common practice for them.

Canceled a reservation. Customer service evidently is in Ireland for online booking of reservations. When I could not resolve my issue with an agent, I requested a supervisor and that did not happen. He would not confirm he was a supervisor and would not resolve my complain to any satisfaction. Poor attitude and no consideration by any means.

I read all the reviews and thought of giving them a chance since I was on a vacation on a tight budget. Rental went from 145$ to $276 because customer service rep took advantage of my excitement for going to Vegas as a chance to sell me insurance. His words "What insurance would you like. All the same price just higher taxes". BE CAREFUL just go with the legit rent a car companies, they will find a way to rip you off. Tried calling and since I signed a blank screen with no total I agreed to the extra charge. Yes I should have been more careful but all other professional rent a car companies go through the charges with you and don't find ways to distract you so they can take more of your money.

Dollar is a rip off. I rented a car and made sure to ask what the total price of the car would be. Any fees and taxes were included in the total amount due per customer service. The only thing that is not included would be additional insurance like LDW. That would be an additional charge of $26.98 a day. However, they don't tell that if you do purchase additional insurance then your base rate goes up! Your taxable rate goes up for additional insurance and other things you add on like fuel charge. If you have them fill up for you as they promise it's cheaper to do so. That raises your tax! No one explained anything to me like that. There is so many hidden fees it's impossible to get anything close to the actual price. I repeat anything close! It cost $700 to rent a Nissan Versa for a week!!

I mistakenly rented a van for Easter break from Dollar. Everything went fine until the day I turned the van back in and they charged me for fees that I declined at the desk the day of check in. The woman who took the keys back said I'll have to call when I return home. Well that was no help... customer service is not a service. It's really mean people who just disconnect your call and don't answer emails.

I was very clear with the agent when I verbally declined insurance, and he agreed. "PAI, PEC" was added to the contract anyway. I didn't notice until I reviewed the receipt and called Dollar Rental Car to ask what "PAI, PEC" was. That's when I learned it was insurance, which I had verbally declined. They refused to adjust the bill.

I used their website to rent a car two days ahead for a full-size sedan. I received a voucher saying this was confirmed. I go to the rental place 1/2 hr early. There were no other customers. The Dollar woman tells me I have to wait 1/2 hr and strolls off to chat to other Dollar staff. After 1/2 hr, she strolls back in. She looks at the voucher, takes my credit card and proof of insurance (after she tries to sell me insurance). Her attempts to sell me other extra stuff fails. She then says that there were no cars of the type I had rented and that if I wanted a car that day, I would have to upgrade to premium cars at my cost. Other car rental businesses just give you a car, since it's their error. Not Dollar. After I refused, she said she could not help me.

I was quoted $11.00 a day to rent a car. When I return the car back there was hidden charges that no one explained or told me. I always rent vehicles and never saw all these hidden bogus charges. My bill came out to 3 times more than I was quoted. I will never ever rent from Dollar. Their reviews are terrible. Can something be done about this? See my bill that I have attached. Not a happy consumer.

Reserved an SUV from Dollar rental at LAX. First of all the line at the counter to get the car was very very long, about 20 people in line at 11 pm. Then, the clerk told us they didn't have the car we rented and said they would give us an upgraded car for same money, we said fine. Then she said we had to purchase the refill gas through them because it was cheaper and if we didn't do this we would have to refill the car within 10 miles of the car rental office and at much higher price. We refused this offer, the clerk got mad and would not take no for an answer and continue to harass us about buying the gas through them. Then she tried to force us to buy their insurance even though our insurance covers the car and we refused. Again she became very argumentative and continued to push her insurance pitch and would not even listen to us saying we didn't need it and would not buy it.

I'm usually rent from Hertz, Alamo or Enterprise but I decided to give Dollar a try. I opted for a mid-size, as always, and when I got to the counter in Phoenix, they said that what I signed up for was a 'mystery car.' They said my mystery car was a compact car. I'm thinking, 'this is a joke, I don't want a compact car.' So, we had to upgrade and pay an extra 15.00/day to get the midsize car that I thought I was getting in the first place. They also told us that for both of us to drive the car, we would have to pay an additional 6.00/day.

I rented a car for two weeks from Thrifty Car Rental in Cape Town, South Africa. I paid the bill when I picked up the car, and returned it full of fuel. First I waited in line for over an hour, because Dollar/Thrifty had far too few staff to handle the number of customers who were arriving to pick up cars. When I finally reached the desk, I was given a car that had no license plates or registration, and then had to wait an extra half an hour to get a different (legal) vehicle.

I have just experienced most of the previous complaints when I rented from Dollar Rental in Florida this past week. The worst was when I checked my MasterCard online just now and saw that they had charged me a Foreign Transaction Fee! It was only $3.50 but really? Are we doing business with a third world company? NO ONE mentioned this fee.

I reserved a van for 5 days (Sun-Fri) and informed the clerk that I only needed the car from Sunday thru Thursday after all. The total cost was estimated at $188. He informed me that I would only see a reduced cost of a couple of dollars which would be decreased upon return. He told me to select any van in lot, had to wait in line for over 1/2 hour only to be told that I picked the wrong one so I had to pick another one. I picked another one, waited in line and again was told I couldn't have the one I picked. Did this 3 times until I asked them to pick me one... Which by the way was not as nice as the other ones.

Dollar Rent A Car appears to be the cheapest option when comparing prices but are quite masterful at getting your money without your awareness until the final bill is handed to you. Do not worry about holding up the line to make sure you thoroughly read the contract. An extra driver will nearly double your cost (they will not mention that), and don't fall for any extras like insurance or especially the tank of gas that's locked in at a "special" rate. They will tell you that the gas prices are projected to go up while you have the car. The deal on the gas is you need to return the car as empty as possible (which is very hard to do) and they charge you for a full tank of gas at your "special" locked in rate that is more than you would pay at any gas station.

I rented a car through DRC from Expedia. The first vehicle I had experience a slow leak tire, which they refused to repair. So, I went to the rental facility @ HOU to exchange it. The ONLY decent person working for Dollar is Bresha at this facility. Not ONE other employee treated me like a customer. Then upon returning the vehicle I was informed I was charged an additional $49.96 for "TOLLS". I went through NO tolls during this rental. This charge was for the "POSSIBILITY" of having a toll charge(s) on my vehicle. Are you kidding me? I will stick to AVIS from now on. At least I can be sure that if I do NOT have tolls I will not be charged for them!!! I despise these people and this is why they will not be in business very long if they continue to treat customers like suckers rather than the source of their business.

I rented from Dollar Rental last week. It was the worst experience I ever had. The guy we had pressured us to spend extra for fuel, tolls, and insurance plus we had to wait well over an hour in line. For example, the guy at the counter tried to make us buy the tank of gas. He said "you better have your receipt with you that shows you bought gas within 10 miles when you return it, otherwise we will charge you $10+/gallon." The tank wasn't completely full with the car we were given and the only thing that actually went well was the return and they didn't ask for our gas receipt! They wanted a copy of proof of our insurance and the policy number to not charge us insurance, but when I called to get the number he no longer wanted it. We usually rent from Enterprise. I wish we had.

There was a long line and figured I would probably be waiting for 30-45 mins. I waited for one and a half hours!!! I had to drive to Clearwater from Tampa Airport which is a half an hour drive and I was getting nervous for I had a very important meeting at 3 pm and it's already 2:45! I asked "Florence" at the front desk if there is a manager and she said no.

I pre booked a SUV online through Rental Cars with Dollar. I paid nearly £300 for 8 days plus $13 per day for additional driver. When I picked up the car I was handed 3 payment slips with different amounts still to pay with no explanation what they meant or why they were different amounts! During the week I phoned Dollar Customer Service to try to get an explanation and to try to extend the rental of the car. I was on the phone nearly 2 hours without getting a coherent reply to any of my questions. I then spoke to a 'manager ' who also couldn't answer my questions. They then cut me off! When I returned the car I went to Customer Service and got no satisfaction from them. My advice to anyone thinking of using Dollar, DON'T!!

We have often found Dollar to be less expensive than more reputable car rental agencies such as Enterprise, Avis and Hertz so have made the mistake of selecting them every so often over the years and each time we completed our rental, we remembered why we said we'd never rent from Dollar again. We have our own auto insurance and have no need to purchase additional coverage, nor are we EVER pressured or tricked into doing so with other car rental agencies but EVERY time we've rented with Dollar, they've managed to charge us additional insurance fees - it's ridiculous.

Our flight was cancelled due to the Denver Airport shut down from the blizzard. Needless to say our car rental pickup day changed. When I called to tell Dollar we were stuck due to airport closure they decide to hike the rates and force your hand saying because we are coming a day late we have to rebook at the new rate. All cars went up $400! Even though I had a reservation for much less. I paid $966 for a piece of junk for 6 days that smells like smoke. United on the other hand extended our trip another day for free. And American shipped our bags for free. What Dollar did should be illegal. Everyone I tell this story to agree. We tried another rental off property for $300 but they closed at 6 and our flight was delayed so we missed it. An hour later than our pickup and again they threatened to change our rate. Robbery and shameful.

I rented a car from Dollar because quite frankly they were the cheapest until I received a letter in the mail requesting another $115 for an administrative cost for a $10.50 toll charge. After I almost fell off my chair I googled this experience and found I was not the only one. I called dollar rent a car and they reduced it by the amount I would have paid if I would have gotten the option of the toll pass which was $41.60. I am wondering how many people just pay it. It's a bit excessive if you ask me, but I am glad they reduced the penalty.

I have to agree with the complaints I've heard on this site, and want to caution people renting out of the Tampa airport NOT to use the "SunCoast" highway while driving a Dollar Rental Car. The reason, is because there are two toll sections that do not have a booth where you can pay in cash. You have to drive under and be photographed. The state claims they will send you a bill for the toll ($1.06 for each) but in this case Dollar RAC gets the bill and they tack on an additional $15.00 per toll charge for "administrative fees". I was charged $60.00 on top of $4.24 in tolls.

Absolutely worst service ever. Do NOT rent from Dollar. I rented for $219 for 7 days and I end up paying $509 at the end of the week. The employers are persuading to pay the insurance and lying customers. I returned the car with no more than 10 liters of gas missing and the lady said that the policy is to charge as an empty tank and I was charged $112 for gas at return. I called Dollar to complain the situation, and the customer service asked me to provide a proof that the tank was not empty when I returned the car. How I can proof that the tank of my car was not empty when I returned the car? The car was in their parking lot. This is absolutely unacceptable. I will never ever recommend to anyone or rent again from Dollar.

We rented a Dollar Car Rental through Europe Auto. We pre-paid $582.05 for 9 days in Phoenix. The contract said some taxes were not covered. When we arrived, they gave us a bill for $150 US more, for taxes - $6 a day airport fee, city fee, environment fee, etc. When you pre-pay, you don't expect to pay over $200 over and above what we already paid. We had budgeted $582 for car rental. Options were limited at 7 pm at night. I called Dollar Car Rental the next day and the agent rudely said it was in the contract and I could call once my trip was finished. I expected minor taxes but not over 30% in addition to what we paid.

Outraged with Dollar Rent a Car rental in Ireland. The Dollar Rent a Car employee at the counter advised me I would only be charged 60€ for the whole trip for a car upgrade. Total billing adds up to 137€ with many miscellaneous lines I didn't have time to discuss when leaving as under pressure because of my flight, but which include: admin fees, taxes, and "other service charges." ccl: This company is a cheat and a liar: advertised low prices, a clean speech over the counter of what little it costs to upgrade, but then they double invoiced price with admin fees, add a great number of other service lines in the bill. (I assume they think only one in ten is going to discuss.) => Avoid!!

WARNING: Long post! Just a word of advice to anyone looking to rent a vehicle: NEVER, EVER, EVER, EVER rent from Dollar Rent A Car. EVER. Run as far away as you can to anyone else but them. We turned in our rental car from Budget Car Rental that we drove in from WA after we shipped our Prius and then picked up our rental for the month from Dollar Car Rentals. We reserved it via internet and it was a great deal. Less than $800 for the month. When we got to the counter, the worker then said that it was going to be $2000! PLUS an extra $30 a day for an additional driver. He then proceeded to tell us that he had added their insurance to it because our insurance provider, USAA, wouldn't cover rental cars.

DO NOT RENT FROM DOLLAR!! We rented a car from Dollar and the exact same thing happened to us as other reviewers. There were hidden fees that were not on the quote. We complained at the rental car counter, they told we had to call Dollar customer service. I called Dollar customer service and I was put on hold and then transfer three different times. No one would help me or address the issue. Finally the third person put me into a never ending loop. No matter how many times I pressed 0 to get someone, it just went back to the menu. We will NEVER rent from dollar again!!

I rented a car from Dollar Rent A Car at the MIA Miami Airport for 4 days. I was not told that I have to pay $10/Gallon when returning the car.. The car was short of 7.5 gallons (as they assume) and I had to pay $75. I believe this is a rip off and someone should stop them.

DO NOT RENT FROM DOLLAR RENT A CAR. They suck you in with low rates then find a way to blast you with unknown fees. In my case they are saying I drove through a Florida toll booth w/o paying 50 cents. I don’t remember that. So they just sent me a bill for $15.95 for the missed toll plus a $105 administrative fee. This is why people no longer and my group will no longer rent from Dollar Rent a Car. Please share with all your Florida bound friends and family.

I am from Utah and there are no toll roads here. Even after telling them my destination they did not inform me about how to use toll roads nor offer me the "toll road package" that I found out about later. I paid the tolls multiple times and thought I was doing it correctly - I even asked the locals. But I got zapped with "administrative" fees of $50 bucks. Not only that the car was empty and I was told to fill it and bring it back empty again. I only use about 1/4 tank of gas since I wasn't going far. It was awful to not only find my way on toll roads but have to first find a gas station since I had no idea what would happen once I got on the freeway. I WILL NEVER RENT FROM THEM AGAIN!!!

Two problems. 1) When I picked up the car, the driver side tire was low. The next day it was flat. I called the customer service 800 number; they said I had to get the tire repaired and Dollar would reimburse me. The SLC Dollar office would not reimburse me and they were not nice about it. 2) The stated cost of the car with insurance was $100 less than actual. Buyers beware!

I rented a car at Dollar Rent a Car in Abu Dhabi Airport in January. I paid 2 days and stayed 1 day and 3 hours. So far, it is ok. However, I didn't know I would have the worst experience in my life about renting a car. I am 64 years old, travel at least 6 times a year overseas and I rent a car in most places for the last 40 years. I had never a problem in any rental car company.

I rented a car at the Orlando airport. I was asked if I wanted the insurance and declined it. When I reviewed the contract it was on it. When I questioned the sales person about it, he told me it would be credited off when the car is returned. That was a lie. When I brought it to their attention they wanted nothing to do with resolving it. I did get help from Lisa on the 800 number and she credited back half the charge but I am still out $73. I get the impression this happens often with this group. I will never give them my business again.

Terrible Customer Service experience!!! I had a 7 pm reservation and went to pick up car, only to find out they closed at 7 pm sharp. Even though they knew they had a booking, they did not wait or call. So I found a closed business when I arrived at 7:05 pm. Called the posted number on the door which was the airport location and was told to drive all the way out there and they would transfer my reservation. Upon arrival, I discover that their taxes and fees are different at the airport location, and I was charged $80 more than what I should have paid at the Broadway location.

Too bad I did not read comments available before renting "Jeep Grand Cherokee or equivalent" at competitive prices. Las Vegas airport rental greeted me with an hour long line up of tired and nervous customers watching socialising employees. The car we got was Dodge Journey which is essentially car without ability to go uphill, have no acceleration, and actually slows down first when pressed on gas and had to change the gear... We described our driving - to see national parks around, but was not warned about car ability. Our later complaint was dismissed explaining that as long as length of vehicles are the same, performance, safety, etc... does not matter.

I recently had the misfortune of renting a car from your company at Tallahassee Airport. It went downhill from there. You might note my reservation says "compact car or larger". According to "YOUR" website a COMPACT CAR is a "FORD FOCUS OR SIMILAR". It clearly does not state "A FORD FOCUS OR SMALLER". Again, from "Your" website. Size does matter. Just ask Donald Trump and Marco Rubio. Just to update you on car sizes I have conveniently printed them out for your viewing pleasure.

Very disappointed. The return time of the contract didn't match with the receipt (difference of 20 min). We were an hour late returning the car and we were not only charged for the extra hour (that would have been fair), but for LDW (optional service, we never accepted), plus LIS (without requesting). These automatic charges are not explained in the contract nor in the website, making it very misleading for customers. We ended paying $129.11 when the original price was 74. I will take further action to inform the District of Columbia Consumer Protection Office about this negligence.

This is going to be short and sweet. I rented with Dollar last October 2015 and was in an accident that was not my fault. I declined their insurance because my own insurance would take care of any accidents I was in. Well, unfortunately I was in an accident that totaled the car and I was lucky to walk away. I reported it to my insurance and was told that they would take care of it. Well it took 4 months to finish up because Dollar was not giving my insurer the information they needed to close out the claim. They keep asking and they would get the runaround or wouldn't get it.

I booked a reservation with Dollar in Ft Myers, FL. When I got to the counter I informed them that I would probably only need the car for a few days, but maybe a week. The customer service representative told me that it wasn't a big deal to return it early and I would only be charged for the days I use the car. I was quoted a rate of around $37 per day. I ended up returning the car after three days and was charged $75 per day of usage. Why was the rate hiked up by over twice the original rate? The reason according to customer service: "you were quoted a weekly rate and the rate is subject to change upon returning your car early." After about ten minutes on the phone with customer service and a circular argument with them they failed to acknowledge that the information I was provided at the counter was misleading.

Told clerk I didn't want insurance. Gave it to me anyway. I didn't notice until return and charged $105.00 more than anticipated.

I would like to inform of the practice and the reception of ONE DOLLAR rent a car. I have made a reservation through Orbitz for a car, ONE DOLLAR. I have signed the contract for one month. The price ALL Included was 500 dollars. I ended up with $1300. They said that I have added a driver and have inform and or make me signed anything. I have write to customers services that took me 5 hours to talk to. They hang up on me like I was a piece of ** and reply to my mail by even not want to heard. I have a great rental users and One Dollar/Thrifty is the worst and their practices is scam. I will make sure to sue this company.

Dollar totally lied to me. Right in my face. They offered me an upgrade for a nominal amount. My Holiday Car's price was $405.35. Dollar told me instead of the $405, the upgrade would cost $525, so I accepted it. However, Dollar did not recognize payment of $405.35 and charged me an additional $525 plus $298.70 of taxes and fees. The additional charge was $823.70, so the total cost of the car was $1,229.05; that is $175.57 per day instead of $57.90! I called Dollar and they more or less said Gotcha! Do not trust Dollar!! They will lie to you and hope they can hide the truth in the paperwork. The Customer Service people are not interested in the Customer.

I rented a vehicle from them on 2-8-16. I walked in and asked if they had any rentals left. They said yes. I was quoted a rate of 389.50 for 8 days for a Toyota Camry. By the way this is a franchise location. They asked me where I was going and I said to Fenton, which is the next town over in Missouri. I asked if it had unlimited miles and they said yes.

Upon returning my car at the Miami International airport location I accidentally left my cell phone in the middle console between the 2 front seats. I took my luggage and went up to the main airport lobby when I realized I was missing my phone. Within 10 minutes, I was back to where I had left the car and found that it had already been taken away. So I went to the Manager and asked them if I could get back in the car and fetch my phone.

We flew from Michigan to Orlando on Feb. 6, 2016. We had our vehicle, a mini van reserved from Dollar. AFTER the reservations were made I looked up Dollar's reviews and I became very concerned about how our rental would go. I was apprehensive when we arrived at their counter and sure enough there were already six people in front of us in line. When we got to the counter the person helping us was very courteous and was not one bit pushy. She asked if we wanted insurance and I told here our auto coverage already covered for us but we would like their 'loss of vehicle use or gap' insurance. That was fine and she asked if we wanted the SunPass it would be an extra $50 for the week. We had already decided if it was a reasonable price we would get it just so we would not have to worry about any toll booths, so we got that and we're glad we did!

On January 22, 2016, I rented a car with Dollar at Houston Int'l Airport. The rates were super low so I ended up ungraded the car. They asked if I wanted to prepay tolls for the toll roads. There was a sign that said, “You have the option to pay when you return the car.” Since I wasn't familiar with Houston I opted not to prepay, thinking I could pay upon return if I needed to. My flight home a couple days later cancelled so I called to request an extra day on the car. I got a recording that said if I was extending my rental for less than 24 hours to call was needed. Ok fine. So I returned the car at the airport. There was no option there to pay for the tolls on the cashless toll roads that I racked up. The guy quickly handed me a receipt and walked off. I didn't look at the receipt until I got home and noticed they charged me $312.64 for what should have been $142.09 bill, including the extra for returning late.

I booked a 7 seater passenger vehicle online (Australia) for a period 05/12/2015 to 26/12/2015 (Dulles Airport). Rental Agreement Number **, Notice No: **. Car was returned as per the conditions and paid in full. I was given a car fitted with a Toll Tag with instructions on it "pull the tag to activate". At the time of taking over the car staff at the counter never briefed me that this tag was not activated nor the tag was locked to avoid customers being misled. If I was told by staff or the tag was locked, I would have been mindful to pay all my toll payments at every gate when I was passing through.

STAY AWAY FROM THIS COMPANY!!!! I had prepaid voucher from car dealer for 486$ for SUV rental in Maui airport. When arriving to pick up car I was given to sign the contract for similar amount.. It turns out that they without informing me sold me an upgrade for 486$!!!!! And was given the same SUV I reserved. So I paid twice 486$!!! After contacting Dollar, all they said was, "you signed the contract and there is nothing we can do." They were rude to me on the phone and I am suspicious that's the way they do the business and profit the company! I been renting cars so many times, I never ever was tricked so brassy. Please, be aware!!!!!

They deceived me into buying expensive insurance by telling me that it was legally required in Mexico which is not true. When they decided that I wasn't giving up in my claim (I put a hold on the credit card payment) they suddenly discovered damage to the vehicle. I forgot to mention that using the insurance I was deceived into buying to cover a false damage claim is insurance fraud.

Booked a rental car through Rentalcars.com at Dollar Rent A Car at the Calgary International Airport for $120.52. The reserved compact car I booked was not available when I arrived so they changed my rental agreement to a van and charged me additional costs for a damage, waiver, and premium location charges not in my original booking for $223.14 to my credit card. I declined additional company insurance and coverage as have private auto insurance for rental cars. Called company when arrived home about extra charges and refused to refund additional costs. Have booked through Expedia and other rental companies in same fashion and never had this problem. Never use Dollar Rent a Car!

Never had a problem with a simple thing like a rental car. But this company does all that they can to squeeze money out of your pocket. Flew into Orlando from Michigan on a flight booked online. Added a car rental for convenience at the same time. When we went to pick up the car, there was a huge line (well it was the weekend after Christmas). First they tried to charge us for a Sun Pass for the toll road. I knew from driving the same road myself before that wouldn't be necessary. Then it came to an insurance rider which I mistakenly assumed would not be charged unless we had a problem because it was about 250 plus. Later found it was charged to my credit card. Cost more than the rental!!!

I arrived to Orange County Airport to pick up the rental car on 1/30/16 I reserved and the car was not going to be ready for another half hour. The clerk said there was an upgrade available for $17.00 a day opposed to the $14.00 per day I booked online. I had a 7 hour flights and did not plan to wait on the car I rented. I needed the insurance and asked for the cheapest insurance plan. I didn't realize until I came back to drop off the car that the clerk added on additional insurance I did not need and that the upgrade was $17.00 additional per day and not $3.00 additional. I ask the clerk that was on if she could take it off and she suggested that I call customer service to get it taken off.

I was looking for a cheap car rental in Guadalajara Mexico. I was told by a friend to try Dollar Rent A Car and unfortunately I did. I made my reservation with a $170.00 deposit which is supposed to be the total amount of the vehicle rental without the insurance. When I arrived to pick up my vehicle, the receptionist explained to me that those $170 were just a portion of the total cost for the rental period, and then she gave me the "total real cost" which it was $590 plus and additional deposit of $1,000. I told her that I wanted to cancel the reservation and that I wanted my $170 back. She told me that she wouldn't be able to cancel and that if I want my money back I should call Dollar in the U.S. which I did on my return, just to find out that this stupid company is not even an American Company. Their headquarters are located somewhere in Ireland.

"What we can do better" is the message I received from their "customer service". So, I say "you can listen". In my situation, I dropped off the vehicle a day earlier than you billed me. Why am I the one who has to investigate this? That is unacceptable. How do you keep your inventory at each airport? There is no reason why I should now have to call Southwest and have me re-email me my confirmation information. Did your research team even call PVD and ask them to verify? The way she spoke on the phone, unacceptable. No empathy whatsoever. Please do go listen to our conversation if roles reversed. I am sure it wouldn't be handled this way. This was the worst experience ever. I will never rent with Dollar again. Unacceptable.

I just wanted to say that I was very impressed with the service I was given while recently renting a car with the Washington-Dulles Dollar branch. When arriving at the branch two days after winter storm Jonas, the workers were hard at work shoveling out cars from feet of snow. After accidentally leaving my backpack in a rental car given to another customer, the Operations Manager for the location, David **, gave me his personal contact information and called all sorts of people to try and find my lost bag. When the bag was finally recovered, David called me personally to tell me he could ship my backpack to my house. Thank you David for all of your hard work and help!

Went to Miami to pick someone from the airport. In tolls you have to have SunPass. Tolls were $5.50 plus $90 administrative fee. Ridiculous. Attorney general should be involved. STAY AWAY from them.

I almost cancelled when I read some of the reviews but I am so glad I did not. I have rented many cars and Dollar at Tampa Airport was the best experience I ever had. The personnel were pleasant, efficient and did not try at all to sell me any insurance or anything extra at all. I have never gotten through faster either upon pickup or return. The car was excellent in every way. From now on, I will only use Dollar when at Tampa.

BEWARE of the Puerto Vallarta Dollar Rental Car location. DISHONEST STAFF. They will charge you for damage that was not yours by not accurately capturing the dings/damage that preexisted on the vehicle prior to your rent (even if you explicitly note the issue(s) with their staff prior to driving away). In my case, the markup sheet they gave me upon drive away did indicate a small pencil tip sized issue to note the dings on the driver side door (which I went out of my way to call out to their staff when I did my careful walk through of the car before accepting). When I returned the car a week later, the staff indicated the markup sheet only notes one ding, not 2 (yet both were there before I ever saw the car and it was their staff who decided how to capture that notation on the markup sheet to make note of the damage!).

Rented a car at Tampa airport around New Year, filled in the gas and returned the car in the dark (early morning), later now found a $15 dollar administrative fee on $.26 (26 cents) toll (when filling in the gas tank)! Horrible customer services, they explained that there is no cash booth to pay the toll, the only way is to have the toll pass which cost more than $10 which I had waived. So sick of charging 60 times of the toll, even with half fee waiver, they still making nearly 30 times of profits! And I do hope some good lawyers take them to court before they rip off more customers!