Dollar Rent A Car Reviews

Advertised price 25$ plus fees a day. Real price over 100$ a day. 4 day rental was over 400$ which was invoiced to me in the mail. I had insurance and didn't need any of their insurance but they charged me anyway. I couldn't understand the clerks accent and he added options I didn't ask for. This company is totally unscrupulous. I complained to company,....No reply. BEWARE!!!!

We rented a truck and was charged for road services that are already included in the price of the agreement that we signed. We called and had a very difficult time getting them to even answer the phone for one. When we talked to them they said it was an extra charge on the insurance paper. You get three choice ms. We pick the one that cover the vehicle only. It had road service in it that went with it at one price per day we were charged that price and then charged another price for the road service.

SCAM, RIPOFF **. I make a online car rental reservation with Dollar Car rental at San Juan PR and through AutoRentals.com. The total bill for 4 days was $97.06 with all the taxes and fees for a small SUV. My Dollar Rent A Car, Confirmation was #:**. The breakdown was as follows:

The worst car rental experience I have had yet. Here are the reasons for my displeasure:

Location at Windsor Locks, Ct. and staff was mediocre. Not too many cars available and had to pay extra for the car that we rented. We signed a Pre-Rental Vehicle Inspection Form after the car damages were noted and cataloged. Car had dents, scratches, and gum. We returned the car with no damages from us. 2 months later, we receive a letter from a Collection Agency asking for $1013.18 for damages to the car. Thank God that I had the documentation and pictures showing the damages before we rented the car. Their negligence caused us a lot of stress and thus we will NEVER rent from them again.

I was initially told that the tolls would automatically be charged to my credit card. Today I got a bill for $17.60 for a $2.60 toll. Apparently there is a $15.00 fee every time you go through a toll collection. Talk about usury. Don't use Dollar Rent A Car.

Dishonest and fraudulent. I prepaid for a standard- 7 passenger SUV. “Approx” total should have been $284.60. Total actually billed to me was $616.91. I should have known better after reading all the bad reviews. Now I have my own bad review to add to the list.

I’ve never had an issue renting until I came here. Rented a car here and let them know upfront that I would be going through tolls that charge by plate, they told me that was fine and the tolls would just be added onto my bill. A month later I got a bill in the mail for over $300. The tolls I went through were only $1.15 each, but they added a $15 “admin” charge to every single toll. Would never recommend this love to anyone. They only care about your money, and clearly don’t care about taking care of their customers. I will never use anyone that’s not Enterprise again, and will do anything I can to avoid this company.

I rented a car in Kentucky from June 2 to June 5, 2019 from Dollar Rent-a-Car company. I booked my rental online and the cheapest price was $150 dollars. Well to make the long story short, they embedded into the total price $95 damage waiver insurance, that apparently was optional, but no one informed me of that! When I was picking up my car in KY airport, instead of letting me know about those optional charges, they sold me additional insurance for $26. I found out about that only when I called the company to inquire about the charges. Another interesting thing is there are a lot of charges on the bill and absolutely all of them were either taxes or insurance, there were no rental charges at all. I felt so cheated and ripped off! Beware of that and ask to see the list of charges before you give them your credit card!

I made the awful mistake of renting a car for one day from them based on online pricing - I am wrongfully told by the counter lady that coverage is REQUIRED (LAWSUIT?) and they charged me for two days of toll booth package. This is absolutely disgusting business practice, I will never rent from them, and will encourage everyone to think twice before falling for their cheap pricing ploys. THE SPIRIT AIRLINE OF CAR RENTALS - DOLLAR RENT A CAR. Very cheap tactics to try to squeeze your dollar dry from you.

I went to their website to book a car out of the Tampa Airport, and was surprised of the great rate of $15.20 per day! I noticed I didn’t input my Dollar Express account. When I did, it dumped out my original information and required me to re-input my information. When I did, with my Express number, the rate changed to $71 a day. Thinking this was a mistake, I tried it a second time, again the cheapest rental was $71. I signed out, cleared the cache on Safari, re-entered the information as an anonymous person and got the $15.20 rate again! This is how Dollar Rental Car treats their loyal customers, by charging them much higher rates, than just a random person visiting the website! It's sad they rip off their loyal customer base!!

Do not use this company. They charged an additional $130 for roadside cover that I didn’t ask for. When this was raised I was advised there was nothing they could do as I had already signed the rental agreement. Management could do with better training in customer service. “Allina” not only proceeded to be unhelpful but compounded the situation by being spectacularly rude. Avoid!!!

When we got to the MIAMI DOLLAR office, the attendant obliged me to purchase a 96.00USD for tolls (for 10 days). I tried to explain that I wouldn't pass that many tolls, but she told me that was the only way. After using approx. 10.00 USD in tolls, I made a complaint about the overcharge when returning the car. The attendant removed the charge from my bill, but on my next credit card bill I received a 104.23USD charge for the tolls. They charged me 9.99USD for each toll I used, with no explanation. Of course I will never use this company services again.

WORST EXPERIENCE WITH A CAR RENTAL COMPANY.

While the total amount of the reservation was 537$, they forced us to buy BASIC insurance in 630$. When we thought it's all, they took 180$ out of the 200$ deposit for “service charges” when we arrived to the drop off point. So a nice deal of 537 USD became a 1350$ (+taxes). NIGHTMARE!

Recently had a terrible experience with Dollar Orlando. When we tried to collect our hire car we were told we had no insurance at all! We had rented from a USA website that didn't include insurance. We had to take out insurance etc so that's what we did. When I looked at the receipt. It said optional CDW and LIS, paying over £800 more for the car!! Dollar have said because we signed for it there's nothing they can do. The sales guy needs sacking and charged with fraud!!

I am a business loyalty customer (was) with Dollar and their system constantly errors out when trying to pre-pay for a rental. Today I called them directly, was on hold for 30 minutes. I told them the issue and the representative told me this has been going on for 2 1/2 years and it's not on their priority list. Perhaps this is another way to assure someone does not prepay. I'm no longer renting from this company as customer service is not within their corporate culture.

I was improperly charged a cleaning fee on a clean rental car. I drove the car to and from business meetings. Had some containers in car, staff asked me to remove to avoid fee, which I did. I was later still charged a fee. Emailed company and sent a tweet. No response yet.

I have rented a car through Dollar Rental at Miami international airport. This company has had their property for over 2 months and I have yet to receive my authorization release. This company never has anyone to speak to and their customer service doesn’t care to solve issues. I’ve had one rep give me a false claim number to my release, one hang up on my face and the “corporate” side of the company is a complete joke. I would not recommend this company to my worst enemy. If I had one wish it would be for Dollar to NOT be in service. They lack knowledge and ethical values. COMPLETE SCAM.

Rented car in Boise. Drove 10 miles East (1/4 way btwn Boise & Mtn Home) when low tire pressure monitor came on. Pulled over. No spare tire?? (Seriously!? Car rentals have gotten so cheap they don't provide spare tires?!) Instead, a flat repair pump kit is in the trunk. Tried to inflate tire with that. At 15 psi, noticed the side-wall had multiple large bulges that were apparent...indicating a faulty sidewall. NOTE: This car should have NEVER been rented w/ a tire that was VISIBLY at critical failure.

Bought and paid for a month long US hire earlier in the year through Rentalcars.com. Bought extra insurance at time of booking but when we got to the counter in SF the agent “convinced” us to upgrade to a hybrid in order to save on fuel. OK, no deception there but then she hit us with the insurance spiel and fast talk. She insisted the extra insurance we had paid for would not cover certain parts of the car, so we fell for it and signed up for extra extra! Upon receiving our final receipt, we discovered that what we had paid for was PERSONAL ACCIDENT INSURANCE and EMERGENCY ACCIDENT COVER, all of which was already covered by our travel insurance. She had lied to us. The whole rental cost us $3000AUD for one month! The most I had ever paid in my life, and I have hired a lot of cars! Beware the deception spiel. Ask exactly what you are paying for!

Rented from Dollar in June for the first and last time. Traveled to Florida for 10 days. I was told at the rental desk that the van had a toll pass so we wouldn't need to stop for tolls that they would be charged to my credit card. 8 weeks later I received a bilk for $5.89 in tolls and $60 in "administrative fees". I called and the lady was VERY RUDE. I will never rent from Dollar again.

Terrible terrible. Never ever even rent from Dollar Rental. They double the fees when you return the car. It doesn't matter if you bring it back two or three days earlier. They don't care. I read the fine print over and over. It did not say a damn thing about another fee for four days. They charge me damn near $400. Suck. They suck. They suck. Pease people stay the hell away.

Having pre booked our car rental with Dollar through Rentalcars.com. We were assured that we had covered everything we needed. Unfortunately when my daughter and son in law collected the car from Fort Lauderdale Airport they faced a barrage of pressure selling. Without any explanation they were charged an additional $500. The staff member had asked for a credit card and they thought it was to cover excess on any damage but he had charged them. They didn’t realise until they started walking away and then immediately returned to challenge the charges. They were told it was for extra insurance, tolls and petrol. My daughter said “but surely these are optional”.

Was charged $300 for smoking fee at the Las Vegas Airport location (Thrifty/Dollar) and I do not smoke. Smoke actually irritates me. After I told them that, they still charged me but cut the price down to $150. Since I was in the airport ready to go home, I just left it alone. Now I look at my bank account today and this company is tying up $450 of my account for a rental that only should cost me $112. This company will try to add in extra fees every time.

We rented a car from Chicago airport. The lady that handled the paperwork was super nice but the people helping with cars down in the parking lot were not. Very rude and let another man take the car we were set up with. We ended up with a very small SUV, which is not what we wanted and had a terrible carseat for our toddler.

I booked my travel plans well in advance. I knew I needed an SUV because I had a companion that uses a wheelchair. I found the shuttle to Dollar car rental a disappointing experience from the start. We got to the shuttle and the lift doesn't work. The response was he doesn't walk at all. My reply, "No." "Oh well we don't get a lot of need for a lift." "Well you do at this moment." So they leave us there and say they will send another shuttle. 20 minutes later a new shuttle pulls up. Fast forward to the rental desk. We go through the agreement and, "Ok I have insurance no. I'll bring it back full of gas. No smoking. No problem." "We don't have your Escape." "Oh we rented that a little while ago." They talked a customer into an upcharge.

My daughter rented a car. She had not opt out of plate pass all inclusive daily fee, therefore, she got charge $23.00 for 2 $1.00 tolls. Had she opt out, if she was told, then she could have paid the $1.00 per toll, but in the event that the transponder was open, she would still get charged and would have had to prove it via receipt. This is just a warning for everyone renting and paying tolls - opt out, make sure transponder is closed and save your receipt. Very sad to take advantage of inexperience.

I will never rent from Dollar again. I returned the car on time, full tank, with no problems. 2 weeks later I get 3 different charges in the mail for almost $80. They say I went through 3 different tolls without paying. I went through multiple tolls and paid every time. This is just a company's way of overcharging you. Never EVER should anyone rent from here.

I did a lot of research on car rentals in Europe because I know that it is recommended to use Credit Card Insurance since the one provided by the car companies more than doubles the cost of the rental. I went to Dollar Rentals Website and found that they said that you should check with your Credit Card company to see if they will allow it (https://www.dollar.com/AboutUs/GeneralPolicies.aspx#LossDamageWaiver). I called Dollar Rental and told them I was going to Europe and wanted to rent and use my credit card for insurance.

I called Dollar Car Rental to see if I can change pick up & drop off time. I called one of their number 866-424-2226, they confirmed my reservation but they couldn't help me so they told me to call their billing dept 646-883-3086. Their billing dept said they didn't have my reservation # on file and told me to call back 866-424-2226. They made me called other dept back and forth 3 times with no resolution, so I gave up calling them. How can one department in the same company said they found my reservation and the other department said otherwise? Got to say, I'm pretty frustrated because it was a pre-paid transaction and they already took money from my bank account and all I owed them was the tax to be paid when I pick the car. I don't know what to do or who else to call, I just hope that the car is there when I arrive to Minneapolis on July 3rd.

I arrived at Daytona airport to pick up my car rental and I was delayed due to them not having the car insurance I purchased, then overcharged me when they clearly told me over the phone they would not charge additional for returning the rental at a separate location in MCO Orlando airport. To top it off they have false toll charges at roads I didn't even drive on. I disputed the charges and they didn't even investigate instead asking me for proof of receipts that I was somewhere else at the time. Really, that is ludicrous for a company to ask such a request from a consumer? Why didn't they just check with the highway patrol and get the proof of video?

Put in a reservation. Pre-paid for a discount. My wife got sick so had to cancel. Called the number on my emailed reservation and they said I could cancel but to get a refund I needed to call another number. This was supposedly where I made my reservation. I made online in the US. # was a NY prefix. Message said it was closed at noon. Found # routed to Ireland, so finally called early enough. They said even though I canceled and had a claim #, it was not valid if I didn't call them even though I couldn't. Wanted my phone records to prove. I used someone else's phone to call. They are thieves. Never rent from Dollar!!

I reserved a Nissan Versa 2 weeks in advance. When I arrived there were NO VERSAS at this location. I was up-sold to a larger vehicle and the contract was signed for $132.00 for 4 days rental. When I returned the vehicle in perfect condition I was billed $188.00. I will refuse payment until the additional charge is removed!!!!

We hired the car from Dollar and when collected it was dirty and had two live ants nests inside the car on the seats! We complained and we were told we could return the car and swap it but only at the airport. As we were too far away this wasn't an option. On our return we send a complaint letter with a receipt for the ant treatment we purchased and they have not responded.

I usually rent our vehicles from Dollar when we go on vacation and this was the worse service I have ever encountered! Firstly when we went downstairs to collect our car (which was suppose to be a Santa Fe) it was not ready. This was fine as we were aware that they were very busy earlier in the day. There were 5 people waiting to get their vehicles as well. It was only when the attendant stood you in the lot and shouted to the group of us and yelled "YOU!" Now there are 5 people all standing in the same area waiting on a vehicle and he continues to point in our direction yelling "YOU! YOU!" Now picture 5 people all looking at each other all pointing at themselves going "Me?"

05/22/2019 - My family vacation to Dallas. Everything went great until we got to the Dollar Car Rental at our destination DFW with our Manager's Special car rental reservation. We got to Dollar Car Rental booth at DFW around 3:30pm. 4 people in line with one employee. That's fine. We were in no rush. As we were standing in line we started hearing confrontational conversation with the lady rep with 2 other customers who was in line with us. They were older elderly people.

I rented a car with Dollar through Priceline in September of 2018. I picked up the car in San Juan, PR and returned the car on time with the gas tank full and car in the same condition. It is now May 2019 and I have yet to receive my deposit back after phone calls and three separate emails, with NO response. This is the second time I have rented a car with them and the second time I have had to request my deposit back. The first time I received my deposit pretty quickly.

We dropped our rental car at the Richmond,VA airport in the morning. There was no one there to help us. We asked an employee what to do. He said to just put the key and contract in the drop box which is what we did. The car was returned FULL of gas less 59 miles Gas gauge still on full. They said the car was empty and charged me $206 for gas (The total rental was $185). So they are attempting to steal $206 from me and it is near impossible to talk to anyone in authority about the matter. Someone at the Richmond Airport is a THIEF and a liar. Dollar Rent A Car doesn't seem to care and they are also THIEVES. DOLLAR is owned by HERTZ. You would think someone would care about this injustice, but they do not. NEVER AGAIN

I pre-paid my rental with rewards points. When I arrived at the counter, I declined the insurance twice and they still added it to my rental! They have done this to countless people. This does not happen only in one location but everywhere. They take advantage of people in the middle of their exhaustive travel. When I called customer service, their reply: they can't give me back my money because I signed for it. I thought I was a fool, but after reading reviews after reviews from many different sites, I had no chance. Their victims are female, male, young and old - they have no decency. This is not just a one time mistake - this is standard practice with this business and they have got away with it.

I wish there is an option to give 0 stars to this company. I will never recommend anyone for Dollar to anyone ever. Dollar is cheater. First, dollar gave me car after 2 hours of waiting. It flopped my trip from the beginning. I didn't have any options so had to take the rental car after waiting for 2 hours in line. Dollar has given me car at 12:05 am and there was issues in car so finally I get off from the rental place at 12:45 pm where my original pick up time was 10:30 even though I reached 1 hour before the original time i.e 9:30 am. After 2 days I went to return a car and called that people that I will be 15-20 min late than the return time. They said that if I will be late more than 29 min they will charge. I agreed and reached after the 20 min of the return time which is of course within their timeframe.

My experience with Dollar at the San Diego airport has left me feeling lied to and swindled. I should have known better, but this was my first trip to California so I was on unfamiliar ground. And I was pretty wiped out. Anyway, I arrived at Dollar after 16 hours of travel time. At their counter, out of 14 workstations 3 were open. Had to stand in line for about 1hr 15min. Having booked an pre-paid through Auto Europe, I expected my voucher to be honoured, possibly with a few extra fees. The counter people added fees which almost doubled what I pre-paid through Auto Europe. They were very argumentative and aggressive, insisting that I was required to pay mandatory insurance. They wore me down and I paid. Later, I actually read their contract (slightly over 9,000 words printed on a single 8 1/2 x 14 sheet, all caps). This confirmed that what I had purchased was neither insurance nor mandatory.

Updated 05/17/2019: My Ordeal continues, the customer care agent is very arrogant and they continue to charge me per week, even after I requested to change it to Monthly Rental in Dubai. There is nobody who can help. I will have to drive 150miles to reach their counter to change it but, if they want money they will take it over phone. The agent just says "You made the Choice"?

Beware of hidden charges!!! I still have no idea what a "Customer Facility Charge" is... I rented a car in the airport at TF Green Airport in Rhode Island. BAIT AND SWITCH!!! I reserved a full size auto "Impala or similar" and got a Chevy Malibu. The car was dirty. Worse than that the Malibu was in need of a tune up... it hesitated, and ran rough the entire week. Why did I keep this car? It was late in evening, tired from the traveling, and was in no mood to do battle with the rude counter person. Big mistake!!! I recommend you do business with established professional companies like Hertz or Enterprise. A little more money, much much better service!

If I could rate this place even lower than a one star - I would. Extremely unprofessional and dishonest. We called a week ago guaranteeing our 25 and under fee would be waived by being AAA members, when we called again to book this they told us that wasn't the case. I asked to speak to a supervisor and instead, a woman kept repeating the same thing to me rudely rather than letting me ask her supervisor where the disconnect was. Some of the worst customer service I have ever seen. Don't ever use this company. I never was able to speak to the supervisor, and the girl couldn't give me a solid reason. On top of this, I could barely understand the woman.

I just had a horrible experience with Dollar Rent A Car. I choose them because Dave Ramsey recommends them on the show. I love Dave Ramsey and the baby steps, I'm on step 3 and so excited to be out of debt and in a position where I can help my family when chaos hits. My uncle is going through surgery and my dad (his brother) wanted to go down to California and see him so I offered to pay for his rental car. I'm a big Dave Ramsey fan and I have no credit cards. So since I listen to the show, and I know he endorses Dollar, I just automatically went to Dollar to pay for my dad's rental.

After a horrible experience at Europcar in Cancun I walked next door to Dollar Car Rental. Air conditioned office, professional staff, no hard pressure p-selling. I was in and out within 10 minutes. Drop off was as easy. Mid sized 4-door VW was in great shape. Highly recommend this hassle free, professionally run office in Cancun. Start your vacation without the hassle!

A family of four flying in from MN for a wedding of a dear friend in PA. Waited almost an hour for a pick up at the airport while watching every other rental car company's pickups going past MULTIPLE times. Finally getting to the rental, waited over 40 mins in line before getting the car. Didn't have the car I booked. Was not presented options for tolls; the E-ZPass in the car was already opted-in without my knowing. I live in MN where no tolls in highways so obviously oblivious to the possibility that there will be a huge bill if you don't pay the toll yourself by buying your own E-ZPass. Not told this at the time of rental. A few days later, I got hit with a bill for around $50 for passing through tolls a few times in three days. Is this some dishonest scheme to pile charges? Rude and inefficient staff, hidden admin fees and charges amounting to around $100 dollars and toll charges to top it off. A very bad, unpleasant experience. AVOID DOLLAR/HERTZ.

This company was great when I saw they accepted debit cards for anyone under 25. I booked a full-size sedan for 3 days, with a AAA member discount. My rate for the first 2 days was $74.66, the 3rd day $37.33. with a total of $145.77 tax included, $200 deposit. I never got back my $200 deposit by the way. I called on the 3rd day to get an additional day because I was out of town.

I am a disabled veteran so I don't make a ton of money. When mother died suddenly I had to fly home for her wake. I made a rental car reservation and prepaid online, for later that day. I received an email from Dollar confirming the receipt of payment and my bank reflected the same thing payment made to Dollar Rental Car. Only on the confirmation email did the reservation information say a 24 hour hold on the car could be applied. When I landed a few hours later went to the Dollar counter. The clerk informed me that I would not be able to rent the car until 0200 am and they closed at one. I asked for a refund to rent from a another place and they refused saying I needed to call a website I had not ever been to because they we are paid not Dollar.

Dollar Rental Car charges a $15 dollar administrative fee for every toll that you go through...meaning every increment of highway that go through that has tolls adds a $15 charge on top of the actual toll. The Dollar Rental Car near the RDU airport did a terrible job of even mentioning this fee despite having a major toll thoroughfare that leads to the airport. It is appalling that they would not warn customers about such a ridiculous fee.

Desk clerk gave me inaccurate information about dropping the car off in another city. This has been a nightmare and is costing me four hours in time, about $100 additional dollars and abundant frustration. I should have read the reviews before booking with them. Never again.

Service was very good and the employee was very friendly and helpful. Did try to select a smaller vehicle but due to time of year and when original reservation was made, cost would have been higher.

I booked my Dollar rental car on Booking.com. I paid $134 at the time that I booked and was told that when I picked that car up I would only pay the taxes so the total I paid would be around $200. I never agreed to any additional charges at the time of picking up the car so they told me the total would be $208, which seemed right based on the original quote. Later I discovered that a Loss Waiver charge was applied without my consent or knowledge and the $208 I was quoted was on top of the $134 I had already paid. The fee was added to my bill without my knowledge by their employee.

None better than this company. The courteous service and the exceptional condition of the automobiles is incomparable. I will continue to use this company for all my car needs. I have told everyone I know that they should use this automobile company.

On the particular day I rented the vehicle near the LaGuardia airport there were only two counter personnel working and the wait time was 40 Mins. Other than that, the vehicle was perfect. I certainly will use this company again.

I had a camera strap get caught in the liftgate hatch. The back would not open. I called Dollar and they told me to call a Cherokee Dealer. I left 3 messages and never heard back. The other option was to return the SUV to the airport which was an hour away. Disappointed in the lack of help.

The car was fine. But the line at the service counter in Jacksonville airport was awful. Too few employees. Other rental companies seemed to move people quickly. (But I don't know what their charges would have been.)

I rented a car for 4 days and ended up paying almost $500. 3 days after I turn the car in I get a bill for $300 for cleaning, I supposedly smoked in the car. I did not smoke in the car, nobody smoked in the car, I dropped the car off at the airport, caught my flight and was charged $300 after the fact. I will never use them again. I feel robbed.

I was in line for over an hour Orlando Airport in February for my vehicle from Dollar Rent A Car. When I made the reservation over the phone, it was made for pick up at the wrong airport. I'm thankful for the e-mail, while in line I called back and change the airport. The first person I spoke with I feel didn't care. The second person I give 5*****. She was great. After that it was great.

The worst possible experience you can imagine, our lives were in danger with a car that had 3 bad tires, one with a repaired patch that fail on us and worst yet two front tires completely wore to the point where the tires wires were exposed, pictures attached. We found it after almost exit the road while going down a hill. For icing on the cake, I had to buy 3 new tires with my own money and time and had to keep and bring with me to the check out to be able to get a refund, no service or exchange of cars available. I submitted a complaint and did not received even a response at all.

In the middle of our 7 day road trip after traveling on a dirt road the low pressure light came on. We stopped and filled the tire with air and within 10 minutes the low pressure light came back on. We decided to find a motel so we could be safe and call for assistance. When I called the person assisting me gave me two options, one was for one of us to ride with the tow truck driver for two hours to pick up the car and drive it back (as they had no driver to bring us one) or we could wait until morning and call them back and they would arrange to have a car dropped off to us. As it was after six by now and we had been driving all day we decided to wait until the morning.

I used Dollar Rent A Car's website to rent a car. My experience with Dollar Rent A Car was fine, until I returned the car one day early. It was at this point that I discovered that I booked through a third party, Cartrawler. In addition to my low Dollar Rent A Car fee, I had unknowingly incurred third party fees. While Dollar Rent A Car refunded my unused fees, Cartrawler did not. There is no disclaimer on their website to alert consumers about Cartrawler.

Paid the Hotwire $300 fee then they demanded another credit card at the desk. Turned the car in and was charged over $500 in services, insurance, extra driver, fees, more fees whatever they could make up! We were only told about the extra driver fee. Hotwire wouldn’t refund anything and Dollar claimed we agreed to all the other charges. Then had the nerve to send a bill for roll charged that we weren’t told anything about when we thought the sticker in the window took care of that. They are a rip off and shouldn't be in business!

I prepaid and received the voucher online. Upon return, my receipt did not acknowledge the prepay, and to make the experience worse, the TOLL charge was comprised of a FLAT RATE $12.50 per day whether you go thru a toll or not, PLUS a SERVICE FEE! The counter did not bother to tell me that little detail. So my total charge was 50% more than the web site tells you. Why doesn't the web site ask you these questions in advance!? If you use DOLLAR, factor in another 50% after you do your best to decline the additional "services". Very unhappy rental. Record #** (DOLLAR) -- I called both the website (BOOKING #**) and when I found out they were not the company, I called the company. Neither provided customer service beyond a smile in their voice as they acknowledged my experience.

We rented a car in Liberia, Costa Rica. We were overcharged 33% by adding a second driver we did not want, need or use, and by adding two child car seats we did not want, need or use. I tried to appeal the charges with Dollar's customer service and was told they could not help me out, that I would have to appeal from afar with the office in Costa Rica. Of course, the fraud perpetuated on me in Costa Rica was not overturned in Costa Rica, and, again, Dollar's head office refused to help. Don't ever rent internationally from Dollar, because if you have a problem, they will be of NO help with fraudulent charges. I will never use Dollar anywhere, again. I am done with Dollar!

Overall this was my first and last time booking with this company. Never in my life have I had a car I was afraid of making it to and from my destinations. ABS issues, wipers stopped working in a snowstorm. A total hazard to the road. On top of it all FEES!!! Additional fees that are NOT disclosed. Dollar rental are shams and next time I will pay extra as there are full disclosure with the other rental companies. You get what you pay for and next time I will rent a car from a company that maintains their cars so they are safe to drive.

The price of the actual car rental was reasonable, we took a trip to Tampa on the 30th of January, took an insurance as a precaution, and when we arrived the clerk was rude and slammed us with more insurance fees. We were also charged for tolls long after we came back to Canada. My wife and I, will never again deal with these people. The entire cost of this rental was literally half the price of our airline tickets. Not worth the money spent in this particular case. We do not recommend Dollar Car Rental to anyone.

Great customer service. Prices are reasonable (in my opinion) and a large fleet of vehicles to choose from. Staff was very informative and detailed orientated. I am a customer for life. I would definitely recommend DOLLAR Car rental if you're in the Newark Airport Area.

My mom prepaid for a "SPECIALTY" class car for her stay in Orlando. When we went to the front desk to speak to a representative, the most annoying 45 minutes of my life had begun. We said that we would like to get our specialty car and hit the road asap, and he tells us we will be getting a compact class car (most basic option, 150$ less than the specialty segment). We ask why and he goes, "Specialty option means you get a free upgrade if the compact is unavailable and if the next level is not you get one more upgrade and so on." So I said, "Specialty basically means compact then?" He reluctantly says yes admitting the false advertisement (the icon for the specialty was a question mark). Anyways we keep calm and agree to it.

I am extremely pleased with the handling of my rental car at the Dollar Rent A Car desk at Miami International Airport. My desk attendant was Inram **, a very courteous and efficient employee who handled my particular situation with extreme professionalism and helpfulness. Due to the specific situation of my rental agreement, I had the pleasure of meeting Mr. Joaquin **, the desk manager on duty, and as well, I was extremely pleased with his knowledge and professionalism in the handling of my agreement. Five Stars for these two employees. I rent cars frequently and noticed the difference between renting with Dollar Rent A Car and other rental car companies at Miami International Airport. I also like to rent a specific car size and later having the ability to personally select the specific car I want from a lot of rental cars available.

I prepaid a car for my wife for her trip to Florida. When she got to Florida, she went the Dollar rental place to get the car. The rental service employee said she could not get the rental car due to not having a two forms of ID. She had her license and her debit card as well as cash for a deposit, but was still not able to get the car. I called the Dollar service and the lady who spoke with me said I could not get a refund. I asked to speak to the supervisor and was denied. Believe it or not they (Dollar) are willing to lose a customer for life over $38.64. I CANNOT BELIEVE THIS!!!

In December of 2018 I rented a Dollar rental car at the Denver international airport facility. While the car was fine my experience with their billing department was awful! While in Denver not being knowledgeable with how the toll roads worked, I inadvertently had 4 toll violation for a total of 16 dollars. When I receive my bill for these toll violations Dollar had marked them up a whopping 333%. When I appealed the markup, I got an E-mail basically saying they could give me a whopping 16 dollar price break. Before I could even accept this offer, they billed my credit card for the full 333% markup.

I rented a car from Dollar for 5 days from Raleigh airport. I was told by the agent that there would be a $15 admin fee for each day I used tolls. I amassed $11.42 in tolls during the trip to and returning to the airport. I was sent two separate letters: one stating that I owed $45 in admin fees and a second stating that I owed $90 in admin fees for a total of $135 in admin fees. The letter also stated that if I didn't pay the fees they would be sent to a collection agency. Last week I rented a car in Orlando from Alamo. They charged $3.95 per usage day for toll admin fees. Why the big difference? I suggest my fellow renters skip Dollar and go with a company that doesn't rip their customers off. I truly hope Dollar goes bankrupt and the people responsible for this policy get what they deserve.

The Rental was at was to pick up the car at 5 pm. I called Dollar around 3 pm to pick it up earlier. I was told that I could not do that, and I had to be there at 5 pm. I arrived to pick up the car at 4:40 pm. There was no one at the reception. I was really upset because they are supposed to be open until 5 pm. While my wife waited at the counter, I did the line to the hotel front desk while calling Dollar. The hotel told me that they have nothing to do with Dollar and they didn't know why the person was not at the Dollar desk. I have on the phone near an hour while waiting at the desk in case the Rental Agent came back to their desk. It never did.

We were a group of 9 friends traveling to Key West via Miami International Airport and decided to rent a 12-passenger vehicle to take the scenic drive down. Dollar Rental was the only rental company to have a 12-passenger vehicle available at this time. So, we went ahead and booked. We waited 45 mins before we could get the vehicle, only after checking in several times with the representative who assured us they were “getting the vehicle ready” and offered us bottles of water while we waited.

The worse mistake was to rent a car from DOLLAR. I booked a vacation package from Spirit. Well I get to the airport exhausted from traveling, then they tell me, "You rented the smallest car, a car seat will not fit in the back. The only option is for you to upgrade and it's 80$ fee ok and also $50 for the prepaid tolls." Ok fine whatever. At this point I needed a bigger car! Well now I go and get the car. All of them smell horrible and none were clean. At this point there is nothing I could do. Just pick one. Now to return to the car they charge me $130 dollars extra for FEES that I never knew about.

DOLLAR RIPPED ME OFF FOR $878. Rented standard SUV from SLC airport location for the weekend. I did take the vehicle to the beach and so the vehicle was returned dusty. Dollar charged my card $300 for cleaning. Then a few weeks later received a call from a collection agency claiming I had damaged the exterior of the vehicle and was responsible for the $578 in repairs. Absolutely did not incur the damage while I had the vehicle - and since when do they charge $300 for general cleaning. WILL NEVER RENT FROM DOLLAR AGAIN!!!

When I picked the car up I was given an option to either pay $12.00 for electronic tolls or they said I would be billed separately after toll charges came back. I rented for 7 days so they would have charged me $84.00 for tolls. In that week I went through 6 tolls, charge $21.50. But I wasn't just charged the $21.50. They also charge you a $15.00 processing charge per toll, for another $90.00. It may be legal, but Dollar rental is as unethical as they come. They are pathetic/criminal!!

Paid up £500 up front in UK to rent a Dollar car for our family holiday xmas 2019. On landing in Orlando, Dollar rep wanted credit card print to cover tolls. Then offered me a sat nav for free. Walked off, came back 2 mins later and said the charging lead was missing from the kit, but I could have latest GPS tablet instead for free. Asked me to sign for the GPS. On returning car, got an email bill for the tolls (happy to pay) plus £350 before tax for GPS hire. Rep refused to speak to me about the charge and said I had to wait 24 hours as it will all balance and credit back to card would be sorted.

I was given an rate of $106 but they charged $183. Most of it seems to be bogus fees which they claim are mandated but are not. When I called this afternoon I had to wade through fifteen minutes of nonsense phone menus before talking to someone who said they couldn't help because their "systems were down." I asked for a supervisor. The supervisor said the same thing. I asked how they were still renting and returning cars and he said, "Oh, that's a different system." I think they are lying. They just don't want to have to explain how they rip you off. So I filed a BBB complaint and told the credit card company it was a fraudulent charge. I would not rent from these clowns again.

I picked up my rental from CVG airport. The next day when I added a driver I was told by the desk agent there would be no extra charge. Wrong, Dollar charged an extra $13.50 per day for the added driver. I have rented from Enterprise and Avis in the past and added a driver once I got to my destination and have never been charged anything extra. Dollar Rent A Car has lost any future business from me.

I called the customer service number, 800-800-4000, today at approximately 11 am CST on 1/3/19. Your representative was quite bluntly the most rude car rental person that I have ever dealt with. I was calling to inquire about under 25 rentals for my daughter. Online, it showed nothing down, no deposit but it also didn’t show me the age differential for a 22 year old, which is why I called customer service.

I booked Dollar car rental through Spirit Airways at Houston airport. The staff asked me about do I need lose damage coverage and toll charges which I denied. Still they charged me saying lsd charges. I refueled car before 1 mile prior to drop off location still they charged me fueling charge and though my pick up and drop off location were defined they charged me extra for dropping different location. I am professional travelling a lot but this was my worst experience with Dollar. Tried calling them. Every time different person with no proper solution.

It appears that rentarcars.com made an error with our reservation, in that we ordered a mid-size vehicle, and it booked us a compact. I was very careful to book a midsize, in that last year we did this same trip and my wife was furious at me for booking a compact. I checked and double checked before making the reservation. We went out to the car anyway and it was clear that we would not be able to fit in the car that had been given to us.

My son was designated driver & they had me sign as driver also & was charged more without any explanation & my card was used since I bought the package. Then, I called and they said that they were sorry but I sign and nothing could be done. They seem to scam people.

I rented a car in Chicago recently at the O'Hare location. Besides having to wait in line (only about 3 people in front of us) for over 45 minutes, the woman who "helped" us was very rude and unhelpful. We asked her for the street address for returning the car and it was as if we had asked for a million dollars. She actually slammed her hand down on the counter and sighed heavily. This was not the worst of it, however.

So, I checked rental car prices a month in advance before I flew into Houston to visit my daughter’s family for Christmas. Dollar gave me the best quote, so I went with them. When the female agent printed out the receipt to sign, there was an additional $130 added to the total. She added this without discussing it with me. The extra cost was for insurance for the vehicle, I told her that my Liberty Mutual full coverage would cover the car, but she insisted that it would not, she would not let me leave without the extra insurance.

Prebooked and prepaid the Dollar Rent A Car. Arrived in Queenstown/NZ but the car was not available. Had to wait 45 min for the car to be delivered. Used it for 2 days and dropped it off. No one at the airport to receive and check the car. 4 days later receive a bill for $1,500 for damages I did not do. The car traveled over 350km since I returned it but Dollar does not even reply to my mails. A bunch of crooks!!! Now in contact with NZ Travel Agency to make a complaint and try to get my money back!

I had the worst experience with Dollar rental agency. I have given my credit card to the person at counter, somehow it didn't go through and he told he needed some validation. I was waiting and I told I can another credit card. This card went through and both cards have same name to mention. But then he called cops saying there is some fraud going. Everything was genuine and if the credit card didn't go through at their end how am I responsible. If the other card didn't go through it's protocol to call cops or ask me further information. Even without saying a word to me he called cops. I was investigated for 40 min and they found everything is genuine. At the end the person at counter didn't even apologize for the inconvenience created. I would make sure that none of my friends take this rental agency.

I had a confirmed six-day reservation ($215) for a mid-sized car, but upon arrival at the rental desk, I was told all they had at that time was an Escalade, for which I would be charged $129/day plus fees. I declined, and was told I would have to wait "probably less than an hour." There was a large crowd of people waiting for cars - one lady told us they had been waiting for two hours. I went to National and was able to rent an all-wheel drive VW Touareg for the six days for $265. When I went back to the Dollar desk to cancel, "Tamier" said, "Oh, your car is ready!" I don't know what kind of car it was, but I turned him down. This will be my last experience with Dollar.

Rented a car from Dollar. Told them I did not want any extras. They added it and we questioned before we signed and they made up some reason why the amount was what it was due to it being a Bankcard or something like that. We said ok and when we returned the car we had double the amount expected charged. I have spend months calling and all they will do is return back half of the upcharge fee. This company is a scam and you can see it on here that they do this all the time.

Bad experience at Dollar Rent A Car in Las Vegas. The typical customer service person trying to upsell when you get there; expected. Told me I cannot refill the gas tank with cheap gas that is 10-15 mile away from airport. It has to be within 2 mile radius for the reason of trying to coerce me into letting them fill up tank for an extra fee. Fees: Rental Tax Fee: State Tax Fee: Vehicle License Fee: When did these two extra fees become (Rental tax and vehicle license) normal? Never again.

The hidden fees are ridiculous and the customer service is zero out of 10. The online price is a lie compared to the actual price. Don't waste your time with Dollar Rent A Car because they will waste your time and money in return.

We paid online for car hire at several of our airport drop offs in America before we left England for a touring holiday. Our first car was from Alamo. The fee we paid was as per the online price and all went very smoothly, however our next three hire cars were Dollar cars. At each airport desk we were charged additional tax/fees that apparently are mentioned somewhere in the small print, at Buffalo we were charged 100 dollars for an airport tax we had no idea about.

18 day car rental in California was PREPAID through Booking.com, whose search brought up Dollar Rent A Car. Prepay was US$554.09, which would have been a good deal (first RED FLAG). Upon returning car, I was charged another $347.22. I was totally scammed. It was partly my fault -- I did not read the contract at the desk. But who can possibly read an entire contract at a rental desk with a mob of people around? Guess what, you should do it, anyway. I took the word of the "nice" rental person at the airport desk to answer my questions. I asked point blank, "Would there be any additional charges when I return the car?" Of course, she said "no". But, I had signed for upsale items that I didn't fully understand (deliberately misrepresented).

I rented and reserved a truck to rent at Orlando Airport. I flew in at 10 pm at night. Upon arriving they did not have the truck I reserved. I had to wait 1 hour and 15 minutes for a different truck. They were so unorganized. They never went over my fuel options with me. When I returned the vehicle they charged me $129.87 for a 1/2 tank of gas. Don't do business with Dollar or Hertz Rent a Car.

We rented a car from Dollar Rent A Car in New Zealand. We returned the car as scheduled. Approximately 3 weeks after we arrived home, Dollar contacted us to say that they could not find the car and that they were going to escalate the situation to the police. After many emails back and forth they eventually advised me that they had made a mistake and found the car. There had been many errors made within their organization that led to them believing that we had not returned the car. It caused me a great deal of stress. No compensation was offered once they discovered it was their own negligence that led to them losing their own car. NEVER AGAIN!

Rented a car for 3 days, the car was just fine. When I returned it in, it had a full tank. I asked if I owed anything additional, and was told no. 2 weeks later I get a letter, saying that I didn't pay a road toll fee of $3, hence they will charge my credit card for $48!! Needless to mention -- Of course that I paid any possible fee on the way. This is disgraceful. No phone number on the letter and I have nobody to talk to. Do not ever be their client.

My wife and I had a reservation for 5pm, Friday, October 19, 2018, in Baltimore (BWI airport location). We had to adjust our flight plans and arrived in Baltimore around 10am. As we approached the Dollar counter, the agent who said her name was “Stacy” was extremely rude and said she didn’t tell us to approach the counter yet. We understood that being early there may be a problem getting a car. When I thought it couldn’t get any worse, “Charles”, the manager, came to the counter and was even more rude than “Stacy”. When I asked for their names, they didn’t seem concerned whatsoever. I’m guessing this is the norm in Baltimore? Anyway, we will never use or recommend Dollar or Thrifty again. We ending up using Lyft to get to our destination. Thanks for nothing Dollar/Thrifty.

Upon renting car in Sarasota Florida, I was perfectly happy with the car itself, however never went over any rental agreement with you. Nowhere in the agreement does it offer you toll information or passes that you will need if you do not want to get any fines or administration fees while traveling. While on these toll roads you are NOT able to pay cash but picture taken of your vehicle and then blindsided when you get a $1.34 toll charge + 9.99 administration fee for each and every time you go through. This is NOT very good customer service and an easy way for customers to NEVER use your company again.

Dollar charged my card Oct 1 and didn't have the vehicle that I was told I was getting. Oct 15 they charged my card again. I never got a CAR. The salesperson Jacob was racist!!! NEVER AGAIN. I'll WALK FIRST...

Rented a car in Boston Logan and specifically declined "Damage Waiver" also known as LDW. Nevertheless, was charged $287.91 for 8 days of rental. I did a mistake leaving signed agreement in the car. Got half of that amount refunded by Shawna from their phone line. Will never rent from them again. P.S. Their gas gadget was out of order showing tank is not full even when gas started to leak over the top. Yet another way to scam customers.

This rental company charged our credit card four times over $1,000 for a 3-day rental. We can never rent from you again, shady deals hidden charges, undisclosed information. We picked the car up at 3:38pm and returned it day 3 at

Having arrived in Boston to collect my car the lady behind the counter told me that the insurance provided was very basic and would not suit my driving needs in the USA. I was unable to get hold of my holiday provider and due to the late hour. I took the advice from Dollar and paid the additional costs which amounted to around £180, this I felt should have explained in greater depth at the time of booking with Dollar. Fully inclusive should mean that everything is fully covered and not just the bare amount to get you on your way!

I rented a car at Raleigh Durham airport Dollar Car Rental. I received a toll charge for $1, $1.26, $1.25. There was no way to pay at a toll, only to pay via mail as charges are traced to driver. Toll charge sent to Dollar, and no way for me to make payment. Dollar charging $15 per toll charge or $45 for administrative fees plus $3.51 for toll for total of $48.51. Seems like a total scam. I have called Dollar and they have cut the administration fee in half but it is still infuriating and a ripoff as there was no way to avoid this.

Bad service. We were charged $9.99 per gallon of fuel for not bringing it back with a full tank at 3 am at the Tampa airport. We were not informed by the staff of this high cost before we signed the contract. Never rent from them again.

Dollar is making every effort to overcharge customer as much as they can. I had an horrible experience in Chicago. They don't explain to you the different charges and I ended up with more than $100 of overcharge while I was returning the car with the tank FULL. USE ANOTHER RENTAL BRAND.

Rented a car in Orlando for one week. The tolls were included and I refueled just outside the airport when I returned it. I even overfilled to ensure it was full upon my arrival. Since there was no there to receive the car, I was told to leave it and expect an e-receipt. About two hours after getting home, I checked my email and there it was except about 30 dollars more than my contract. I called to inquire why and I was told as a courtesy, the fuel portion would be refunded but the other charges, which could not be explained, would stand. I have contacted my credit card company to not pay anything above what I agreed to. The rep at Dollar said it would be considered a charge off and I won't be able to rent from them again. I have no plans to ever rent from a company that would rip off customers.

Reserved the car online $109 CAN. Got to Houston and they add a bunch of stuff including Toll charges, Concession Fees, Prop Tax, Energy Surcharge... approx. another $75 US more than what I was originally quoted and paid... Called and emailed them for an explanation on why someone reserves online expecting to pay a certain amount and then when you get there it's a whole other story... All I got was attitude. They don't care how crooked their business practices are. (Obviously base on the reviews I read here.) Too bad I didn't see these reviews before I rented. NEVER RENTING WITH DOLLAR EVER AGAIN!!!

I get scammed for this company like thousands of people on this page, it's a shame that let them scam people like that, a rent a car for 300 US$ for 12 days but then they charged me more than 100 US$ extra for toll fees and 150 US$ extra for premium road service (this service was given to me in a malicious way, they told me it was the full insurance which I had already paid for, so they lied to me)... I always used Alamo, never will use Dollar again, please be aware. Don't use Dollar rental. PS: I wish I had seen this review of "1 star" of this company before hiring dollar services.

What a bunch of see you next Tuesdays... DO NOT USE THIS COMPANY. THEY ARE CON ARTISTS. We booked our car and paid around £350 for a two week car rental. The agreement stated that you get a full tank and return it as a full tank which sounded good to us. This was in LA. Upon collection, the man tried to sell us something for toll road to which we declined. He then mentioned that we do not need to fill the tank up upon return and it’s best to leave it as empty so I was happy enough with that. My partner and I signed to say we were going to drive the car and then we went to choose our car. No instruction given on how to drive the car which is not that helpful when you don’t own a large automatic but hey ho that’s how they operate.

We’ve booked a car on the Dollar site. When we arrived to the deck in Houston airport they said that our driver license is not valid, though year ago we booked a car and did it a lot of times in Europe. Then they said that they can’t cancel our reservation, can’t change it to the other driver without deposit lost and employee was rude and didn’t want to help us at all. As the result - our deposit is lost and we booked a car in other rental company, where our driving license was good and valid.

We rented a car in Portland, ME and declined the large daily fee just to use Dollar's builtin EZPass device. Instead we kept it closed (disabled) and paid tolls with cash. Everything was fine until the last 3 days in Boston, where all tolls are cashless. Without knowing it, license plate scans were used to assess tolls, then sent to Dollar, who passed them on to us, EACH WITH a $15 "administrative fee". We had two options at the time: open the EZPass device in Boston and suffer the excessive daily fees for the entire 2 week rental period, or swallow the $15 admin fee per toll, eg, 3 tolls totaling $7.65 becomes $52.65 in charges. Although it's in the contract, it has the feeling of a total scam.

I made a reservation through Travelocity because it was the lowest price. Once I got to LGA on a Friday night after my flight was already delayed there was only 1 person handling the counter. So at 11PM after working all day, then getting on a delayed flight I had to wait in a line an additional 45 minutes. Once I got to the counter the Associate could not see my booking with Travelocity? How does that even happen? So tried to sell me insurance which I had already added but thankfully I remembered. Then he tells me that I need to get some E-Z Pass machine which is an additional $30.00 a day to pay for tolls. Supposedly NY no longer accepted cash for tolls. Also if I did not have one I will be charged by NY State like $9.00 administrative fee.

I recently rented a vehicle from Dollar for two weeks in Phoenix. The contract made clear about the total price. However, they later on charged me $70 extra for no reason. I do not recommend rent cars from Dollar.

Several weeks ago, I reserved a rental car online and I told my employer all he needed to do is sign for it. When my employer picked it up he signed for it and all was fine until he noticed the bill was several hundreds of dollars more than contracted. He notified me within the hour after picking it up and ask for me to correct the issue. After several attempts Dollar refused to correct the issue. Please be advised. DOLLAR IS NOT ACTING AS A GOOD CORPORATE CITIZEN AND I DON'T RECOMMEND DOING BUSINESS WITH THEM IN THE FUTURE.

I find it incredibly abusive for a company to charge you an administrative fee of $9.99 for a $1 toll charge. Even if it's spelled out in the agreement, we all know that nobody reads a full page of small print details. If the state charges the rental company $1, that's exactly what they should charge you. Why in the world do they think they have the right to charge you 1000% of what they have to pay??? This is absolutely ridiculous.

I rented a car at Dollar Rent A Car for my Las Vegas vacation from Aug 21 to Aug 28. I choose Dollar since it had the lowest rates - so I thought. When I arrived in Vegas on Aug 21, they only had 3 cars left at the rental facility, so I took a Nissan Versa. I didn't notice the cleanliness of the vehicle as I just finished flying for 7 hours and just wanted to get to my hotel. When I returned the car on Aug 28, the person at the facility started taking pictures of the inside of the car and asked if I was smoking cigarettes! I said, "No, I am a non smoker," and he said, "Well, it's a $300 cleaning charge for smoking!"

Rented a car for a week from the Tampa Airport Dollar location. Car was fine, staff was good, rate was competitive. But we just got a bill from Dollar to pay for Florida tolls. These are automatic camera tolls from the license plate. Anytime we could pay cash tolls we did. Dollar billed us $4.82 for the tolls and $39.96 for administrative fees. Will never rent from them again!

We didn't get the car we counted on because once we arrived to pick it up we were told we couldn't use a debit card with a Visa logo. We were told we had to have a "regular" credit card instead, even though on the website it said we could use a debit card. Even though I had more than enough money on the card and even cash to cover anything we needed. I also got the insurance coverage. Dollar Rent A Car was the biggest disappointment yet. And the person working behind the desk didn't even try to help me get another car. DISGUSTING!!!

I paid a £151.89 for the deposit at the counter, plus the insurance and the car rental amount. According to them my private insurance through Barclays it was valid in this company. So, I ended up paying more than I expected. The car was planned to be taken from Barcelona Airport in Spain, and to be returned at Saints Railway Station. And everything has been paid through my debit card.

I rented from them on August 1 and was given a quote of $210. I returned the car with less than 100 miles used and the gas tank was a little under 3/4 full. I meant to fill the car up on the way in and forgot. I realized that I had forgotten when I pulled up and I asked the woman if I would be charged extra and she said no that I would only be charged for the gas. I repeated what she said to reiterate and she agreed. So I left the car again with a little under 3/4 full. I then received a bill for $288.67. There is no reason why I should have been charged $78 more dollar for gas when very little was needed. The car was an Altima and there is no way a 1/4 of a tank of gas costs that much EVEN if they mark it up. I contacted them and they did NOTHING to correct the situation. I even sent a picture of the gas tank that I took as I exited the car at the airport as well as the original quote. I would not recommend using this facility as they might rip you off as well.

I had a reservation for a mini-van. The lady at the counter tried to upsell insurance which I declined. Then she said my credit cards were getting declined because their system was not equipped to read chip cards. In short, she either did not have a mini-van, or got upset about my refusal to buy insurance from them and did not want to give me a car. I called the airport non-emergency police to report this incident, and she got super upset. Said, "I don't want to give you a car any more." I would encourage all of you to call law enforcement if a reservation is not honored. I plan to follow up.

I rented a car yesterday from PIT to drop off at JFK. The front desk person initially gave me a ridiculously high price for a one day rental. Upon my reaction he went like that give me a minute let me try reducing the amount by applying some discounts or whatever. It came down to almost around my budget and I just took it. He went like this is such a nice price. In my naivety, I got excited and gave my card to lock the deal.

They misquoted me and made my reservation for the wrong airport. When I asked for the correct reservation the charged me $500 more then said they would give me my money back but then when I filed a claim they refused.

I rented a car from the Memphis airport, flew in for family funeral. I was given a choice of cars and picked one out and they said no I could not have it, they gave me a beat up Toyota. When I got to my hotel 2 hrs away noticed the key fob back came off, tried to snap in back together only to notice it had been glued together. I was careful with it. Returned the car and was charged $356 for it, called customer service only to be told I had to wait 24 hrs to file a complaint. Found out that was a LIE.

This company has stolen my money and I'm going to write a review on every website I can so other people don't make the mistake of renting from them! I made a reservation online through the Dollar website and when I got to the location to pick up the car I was unable to. Ok, no big deal, I just went to a different rental company at a different location (two different Uber rides by the way, of course that in itself was a waste of money). I have tried for WEEKS to get the money back that I put down for the original reservation: $73.71. I have spoken to no less than 7 people. The 6th person I spoke with said that he would process a refund for me. I called back today because I hadn't received the credit on my account and was told I would NOT be getting a refund, not even a credit for future car rentals!

I rented my rental car from Dollar at the Indianapolis Airport. When I exited the airport it was a good thing I notice scrapes in the back of the car as they didn't write anything down regarding that in my paperwork, so really check out your car before you leave. When I returned my car, I noticed everyone in front of me took longer to check out because there was a problem and I could see the customers were upset and going back and forth with the attendant. I wondered what was going on as it made the wait longer. I got gas about a half hour away from the airport and filled it up all the way and it was really still on full when I arrived and the attendant asked if I got gas within 10 miles and I said it was about 22 miles and they charged me $17 extra. I then knew they did that to everyone. What a bad way to end my experience with the company. I'm sure others felt the same... Way to lose business Dollar!!!

Rented a car in Dallas to travel to Louisiana for funeral. At the time of rental they wanted me to buy pass if I was going to be traveling around Dallas. I was not. The rental agent told me how to get to I-20 to Shreveport without going on toll road. Two weeks after the trip I received something from Dollar stating I owe 6.42 for toll expenses and a $60 administrative fee. I sent the 6.42, Dollar later wrote and told me to pay the original $37 for the toll pass, two days later they took $60 off my debit card.

I rented a car at the airport in Tocumen, Panama, and drove with my mother (87), her nurse, and my daughters (19, 11, 8) to the northeast of the country, to Almirante. 8 days later, when we were returning from the Bocas del Toro Islands, we learned that we were trapped in the middle of a barricade that interrupted the road to David. The local protesters had no intention of reopening the road soon. After a day of waiting and noticing that the negotiations were not going to materialize to be able to drive back to Panama City, I contacted Dollar Rent A Car from Tocumen airport.

I rented a car in Pennsylvania. During my trip I passed through several toll booths. None of the booths had an attendant to pay the toll and the car had some sort of pass mounted on the windshield. When I returned the car nobody mentioned anything about paying for the tolls. I was not informed when I rented the car about charges for tolls either. Since I could not pay the toll at the booths and there was never any mention of toll charges I paid my bill and left. Several weeks later I received a letter saying I owed $8.30 for tolls, which I understood.

My son and daughter in law flew from Kentucky to Florida. They wanted to drive home to make some stops on the way back home. I decided to pay for their rental even though I wasn't going with them. The woman at the Dollar Rental at Melbourne, Florida airport said the cost was 380.00 for them to have the car for a week. I asked the woman if that included them driving to Kentucky and dropping it off there. She said YES and asked me since I was paying, to sign the paper. I was only allowed to pay with a charge card, no debit. I signed and when my son took the car back in Kentucky, was told that the numbers on the paperwork didn't add up and they couldn't write it up as returned.

When I initially booked the vehicle (full size sedan) the price offered to me was $32.99/day (or $234.22 for 7 days). However when I arrived at my destination (LAX) I changed my mind and upgraded the vehicle to standard SUV (Nissan Rogue) for my family's comfort, I was told that the price went up significantly to $654.57. I had no choice but accepted to exchange for my kid's comfort and I thought that was the final bill. However when I returned the vehicle I was lost and late for my flight because this was my first time in California.

I rent from Enterprise and Hertz on a regular basis however recently I was traveling through Dallas and there were few options for rental cars so I ended up at the Dollar Rental counter. First - never rent a car with a "walk up rate". Apparently this gives the renter the ability if they should desire to charge exorbitant rates and the power is completely in the hands of the agent. I had the option of going to DFW (rented at Love Field) with an online rate and I should have done that. I will spare the details on the fact that they tried to charge me $270 for less than 24 hours in their rental car so I am going to focus on the toll scam.

The car was just fine. When I turned it in, it had a full tank. I asked if I owed anything additional, and was told no. Since then I have received one bill for $51 and another, updated bill for about $76. The bills are for under $10 in e-tolls. The rest of the bill is "administration fees"--$15 per toll. I don't know if I'll keep getting these updated bills, and the bills state that if I don't pay them, my credit card will be charged. Ugh.

I reserved my Dollar rental car online a month before my one day business trip and it was around $90. When I got there, I waited in line for 1.5 hours just to get up to the desk and see all the ridiculous extra fees I had to pay if I wanted to rent a car. These extra fees brought my new total up to $230. Two weeks later I get another bill in the mail saying I owe $100 more in Toll and Administration fees. Apparently I drove through 6 tolls (I only counted 1) and had a toll amount of $10.52, but I also had to pay $90 in "administration fees". So I ended up paying $330 to rent a car for 25 hours. I used Enterprise last week and only paid $79 to rent a car for 27 hours. I will NEVER use Dollar again and I'll never recommend them to anyone.

I was charged exorbitant $15 administrative fee per toll charge. I wasn't made aware about it before signing the rental agreement. Overall, I had to pay $75 bucks of administrative fees for a total toll charge of 20 bucks. That's ridiculous and unacceptable. I'm never going to rent a Dollar car again and I would advise all of you folks to do just that. When I called their complaints department, the lady on the call argued and finally hung up on me. Unprofessional service!

OK this is the situation, my husband rented a vehicle for our family vacation paid for through Orbitz (DO NOT RECOMMEND THEM EITHER). Anyway when we went to pick up the rental near Albany, NY airport and got us with some extra fees such as insurance coverage just in case our insurance didn't want to cover and a bring the car empty of gas fee so the total was $194.10. OK fine whatever but had an emergency with one of my sons where we had to bring my son to the hospital and end up losing our flight (that's another story with Orbitz).

The Dollar representative did not explain the EZ Pass system at all during check-in. If you are in the northeast or Texas cities or other areas with lots of toll roads, be careful ahead of time. If you activate the EZ Pass box on the windscreen for any reason, you will be liable for any EZ Pass tolls if you go through one of its lanes, even if you pay by ticket. If you plan to pay by ticket or cash the entire time, you do not have to pay the EZ Pass tolls as long as you never open the box; but if you slip up by opening the box and/or not paying one toll, the charge could be hefty and it's better to pay the $16/day comprehensive fee. My point is that it is all complicated and you need to know how to manage tolls on your trip. Dollar never mentioned any of this!

HORRIBLE! Thought I'd go with Dollar to save some money and ended up paying more. BEWARE of the add-on charges like the SAT radio - they charge you 47.00 unless you call roadside service to remove it! They also charge you crazy fees for tolls (.50cents will turn into $15.00). I had a flat tire around midnight, I called roadside and was told call in the morning! I contacted Roadside first thing in the morning. Then I had to deal with multiple repeated phone calls from tow company who was repairing tire. Well it took over 3 hrs from initial call to get the tire changed. Now I had to drive car another 40 minutes to swap out vehicle. A whole day of vacation lost because I had to handle what Dollar should have done! Never AGAIN would I use this company! Customer Service is the worst. Agent literally hung up so I couldn't leave feedback on customer service.

I just received a notification from Dollars Car Rental that supposedly I ran through a toll of 75 cents and they are charging me $15.00 and threatening me to charge $150.00. I know that I pay with my personal E-ZPass. The notification in any way mentioned the # of the "violation" for me to check on my E-ZPass account. On top of that I have a flat a few miles to drop the car, they charge me $40.00. I request the number of the "violation" to pay it if that's the case which I know is wrong, that toll have an arm and no one can pass it without pay the toll. Tires are part of the car and a flat has nothing to do with the renter (unless and accident and that why is related to an accident) but the rental company. I have been read and Dollars have scams on both of my allegations. Someone must do something about.

I booked a car from IAH - Houston International Airport for my flight was delayed by an hour. When I reached the Dollar counter it was closed. I had to book taxi to hotel and when I called the customer care to change the location for pick up, they were so unprofessional and rude. And the worst thing is that they not letting me pick the vehicle as according to them, time is over.

We picked up a car in Fort Lauderdale... an off airport location. The person helping us was Robert. He was one of the friendliest, helpful people I've ever dealt with... Give him a big raise! The car was perfect, clean and comfortable. I took pictures all around the outside having learned that last year with another rental car incident. We were informed about the tolls and I declined as I do not use those lanes on the interstate. But we went out to Key Biscayne and that was an automatic toll one way... I saw the camera flash.

Employees are polite. Cars are clean and cost is in line with other rental agencies. Some airports they are a little further to carry bags. Overall real good ratings.

I rented a car with Dollar in Memphis airport. I booked it online because it was the less expensive. I was supposed to pay 399.36 dollars for 13 days, for a road trip from Memphis till New Orleans. I made a long trip from Spain till Memphis before, I landed at 10 PM, I was exhausted. When I get the office, the seller told me to add damage waiver liability, theft waiver liability and excess amount, if not I was supposed to pay the loss or damage to the vehicle. It was not written on the website I should to add insurance and I really felt as scammed. If I knew it, I chose another company.

I rented a car for my family's vacation and in the original reservation, I included a car seat. My sister decided to bring their own car seat so I called a week before our reservation and canceled the car seat. Seemed easy enough. When I picked up the car, however, they asked which car seat I needed. I told them this had been canceled and we did not need one. They said okay and had me sign the paperwork. When I returned the car a few days later, he asked where the car seat was. I told them AGAIN we did NOT rent the car seat. Again, they said okay. Today I received a $104 charge... FOR THE CAR SEAT. I called customer service and waited to talk to someone for 30 minutes. When I finally got a customer service rep, she was unbelievably rude and said there was no documentation that I had canceled the car seat and therefore, she wouldn't remove the charge. Unbelievable. This company is worthless.

In April I had to rent a car from Palm Springs, CA to make my flight in Ontario, CA. I only had the vehicle for about an hour and a half. Before I dropped off the vehicle, I filled up the tank and presented them individual with the receipt. I thought everything was good. I checked my account statement and I seen there was a $400.00 charge and I was confused on why I had this charge. I called Dollar Car Rental and they told me the reason for this charge was because I was smoking in the car. I told them they were highly mistaken since I don’t smoke and there were no passengers with me.

I was very dissatisfied. I had 5 different charges from them all. 402.34, 477.00, 28.00, 28.00, 112.00. All posted to my credit card. I have never had this happen and this is by far my worst and last experience with them.

Generally Dollar has been a friendly business to deal with. However, the prepaid booking email confirmation did not include a receipt. When I called Dollar to get a receipt, they sent me one, but it was only for the taxes and fees; it did not include the prepayment. So... I called again and asked for that portion of the receipt. The rep couldn't help me... Apparently these are handled through "CarTrawler". The good thing was he was able to transfer me, and I got the receipt, but the process was not pleasant. The first rep should have seen that I had also made a prepayment... I wouldn't have needed to call at all if they had proactively emailed me both receipts or had a way to self help on the web. I like Dollar so hope they fix this.

Please beware of this company. The person at the desk does not give correct information on your contract agreement. I declined almost every part of the contract except to have the fuel filled. I was told the fuel bill would be adjusted when I returned the car. This is not true. I did call and spoke to a customer service representative and he was able to give me a twenty dollar credit. However I returned the car with 3/4 of the tank filled based on the information I was told when renting the car so if you decide to accept the fuel part of the contract bring the car back empty.

I rented a car last December at Dollar. They wanted me to pay $50 for tolls which I refused. I said if I had any toll I would pay it afterward. Four months later, I received a notice from Dollar Processing Services, charging me $10.69. The amount of the toll was only $0.70... Yes, only $0.70 but they charged me $9.99 more for "administrative fees". I will never rent again with this company. I read many reviews and they are not reliable at all. I suggest you do the same in order to avoid unexpected charges.

Not told about Salik at the start resulted in 450AED worth of toll fees I would have avoided. Then when check out, do it together and told all is fine, am then sent a form with three blue crosses on it on the inside which we did not check together and were added after my signature. Only when I complained did they get back to say that all was clear. Very unprofessional, will not use them again and neither should you.

Never get into an accident in a Dollar car (or better yet, don't rent one). Had a minor fender bender. Dollar decided to total the car and charge me $7100. For a <5 mph fender bender. Refused to communicate with my insurance carrier. Denied my insurance carrier's request to evaluate the requested amount. Set an arbitrary deadline for payment and when my insurance missed it by 1 day (literally, because they had to do their own valuation of the car since Dollar refused to provide the information) they brought a lawsuit against me. Never stopped (to this day) sending me threatening legal letters via certified mail, which continue to this day, even after we paid. Now they are asking for legal fees and interest. I guess this is how they punish people who don't buy into their "buy our insurance" scam. Well done Dollar.

DO NOT RENT FROM THEM!! My rental was actually part of a flight/room/car package deal so supposedly my rental was prepaid. After arriving at DFW to pick up our car, the clerk offered us an upgrade which he said was $7 a day, so fine yeah we did it. He then went on to explain we needed the $37 toll fee coverage since our route would have tolls, again I said ok.

I rental an SUV from Dollar at the John Wayne Airport in Santa Ana, CA. The vehicle had a Toll Roads transponder attached to the windshield and I was told by the rental agent that I would be billed after I returned the vehicle for any toll charges that I incurred. Over a 7 day rental I incurred $20.58 in tolls. Because the toll reading was done by overhead reader and is billed directly to the Dollar Car Rental account there was no way for me to pay the toll at the time it was incurred. There was 6 separate tolls over the 7 day rental and each toll charge was $3.43. When I received my toll bill in the mail it came from an organization named "Dollar Processing Services". I was charges $90.00 extra in administrative fees on top of the $20.58. Each toll charge of $3.43 had an extra $15.00 added.

I rented a car on 4/10 from the Orlando airport to rush to family member's bedside to say goodbye. I was in a state of distress and got the car and drove 2 hours to the hospital with my 3 kids as soon as I could. I dropped the car off on 4/12 and did not refill the tank because I had got the refueling option. After checking my credit card, they charged me $9.99/gallon for a total of $156.59 for a refueling charge. I called to ask for the fee to be reversed and the lady on the phone, basically told me that I told the personnel at the counter that I did NOT want the refueling option. She refused to reverse the charge, because it was stated clearing on the first page of the contract. I explained that if I thought I did not have the refueling option, why would I drop the car off without filling it up. She kept saying "I apologize, but you signed the contract where it is "clearly" stated." I will NEVER use Dollar to rent a car again!!

They are extremely deceptive. They show a price online and when you try to book the car it will not take the reservation, so you call them to book the car but now they will tell you they don't honor online pricing. So when you go back to try online booking again in the span of 5 minutes the price has now jumped almost 100 bucks. It's all the old bait and switch. Beware do not use this company. And customer service employees are useless, rude and ignorant.

Absolutely horrible customer service. So many problems with our rental from the LA airport. After day 1 of the rental we had to exchange our vehicle due a few things not working. We had to go out of our way to do the exchange then we were downgraded! Dollar's mistake and they downgraded us, who does that? 2nd Huge problem is the website indicates so many categories of cars but when you arrive at the location they combine some of the categories together. We booked and paid for a compact car (lower category is economy).

I reserved a car with this company with a debit card, then was told I couldn't use a debit card. Tried to cancel, was told I couldn't get a refund because of online reservation. Tried credit and they tried to charge me 40 dollars a day for insurance. I to make a phone call to complain. Was back and forth for 5 hours still no car. This went for 24 hours. Was denied car rental because 24-hour deadline was up. Was charged 200.00 on my debit card when I was told they didn't accept debit. Was told at desk 101.00 was deposit. Told on phone the whole 200.00 was for the car. No car no refund. Researched, found out that debit is accepted. I got the RUNAROUND LONG ENOUGH TO GET RIPPED OFF!

I originally reserved an economy car for a week but upgraded to a compact car when I got to the airport for a one time $10 fee as I was told by the rep. I called in today to extend my rental for an additional week and was told that I was being charged $10 PER DAY for that upgrade and an additional week would cost 3 times what I was already paying. I was originally told the $10 was a one time charge not a daily one. When I was asking for better clarification on what I was paying for the rep became belligerent and when I reminded her that she worked in customer service, she said she is not customer service she just rents cars.

Below one star review! I had reserved a full sized SUV for one month and called three days in advance to verify the rental. Dollar rental verified all was well and I could pick up my car Saturday morning at 9 AM. I arrived Saturday morning at 9 AM at Dollar rental at Love Field airport as instructed and they had NO SUVs of any kind, and offered me an "upgrade of a truck". Are you kidding me! This is the first day of my family's Spring Break vacation and they almost ruined it.

Absolutely the worst place to EVER rent a car from. I've been traveling for years. This has to be the worst place I've ever dealt with. Traveling from the States to PR, flight was delayed due to bad weather. When we arrived we waited an HOUR for the shuttle that NEVER came. I called and was told to take a taxi and they would pay the fare. We arrived in a very SHADY neighborhood. GATE was locked, lights were off like it was closed. Called from the car and the gate miraculously opened. I take the Taxi Fare ticket in and explained what happened to the very large intimidating man behind the thick glass. He said, give me your reservation number. So, I gave it. He said, "You're late. We don't pay when you're late." I explained I phoned 3 times earlier that day to confirm my reservation and get the deposit information. The last call was to let them know my flight was delayed due to bad weather.

If I could give zero stars I would. I rented a car from Dollar Dallas Love Field for less than 24 hours. My total mileage was 77. I thought I agreed to pay the cost of fuel to fill the vehicle up upon return; which is what I discussed with the agent. I was charged $36.82 for less than a 1/4 tank of gas. This was the cost of a full tank of gas. Why would anyone agree to pay for a full tank of gas when they knew they wouldn’t be using the full tank. The agent explained one option and charged me for another. I feel I was a victim of a bait and switch. I called Dollar to complain and their only response was I should have read my 1 contract. I will never rent from Dollar again nor will I ever recommend Dollar.

Left a pair of expensive prescription sunglasses in my rental and cannot get any cooperation from Dollar to retrieve my lost items. No one answers the lost and found helpline. They do not return calls and I cannot get the phone number to the location where I rented. I have never been so dissatisfied with a car rental company.

I would give no stars if allowed to do so. I prepaid my rental through Dollar's website. Got to the counter at Ft. Lauderdale Airport to pick up my car and was refused it. They said I did not pass a credit check (I didn't even give them my SS# nor was I made aware at the time of booking that a credit check was required), the guy was also very rude and had no customer service skills. I then asked for a refund and was told I needed to contact customer service. I was able to very easily rent from National whom I highly recommend! They didn't even hold a deposit for the car rental.

Hello, On 05 January 2018 I rented a vehicle from Dollar Rent A Car. Upon returning the rental I was charged 107.49 for toll charges-easy pass. One charge was travel to or through the NJ Turnpike. While my entire stay was in Stamford, CT. I informed Dollar that I did not travel to NJ. Upon their internal investigation that stated based on the mileage it was "possible" I was in NJ. When asking for a picture of the license plate for the toll charge I was told one could not be provided. This seems like a very strange process that is used to "verify" toll charges (base on mileage). Below is an email I received from Dollar regarding their investigation to the charges:

Rented a car from Dollar Rent A Car at Ft. Lauderdale airport for 3 days. Upon return of the car in perfect condition the inspector proceeded to tell us someone smoked in the car and handed us a 300.00 dollar bill! I expressed to him that we are not smokers! And not sure how he is coming to this conclusion? He only said, "My nose." I said, "Do you do swab test? Do you use a smoke detector device?" I proceeded to take pictures of the interior of the car to have proof that the car was clean, no marks on the seat! This is just a way they jack up their rental tickets! Absolutely a shakedown and very bad business practice! Judging from our experience and reading all the reviews how are they still in business? And not fined? Maybe a class action lawsuit is in order! Never went of my way to write review until today!

Never again. We rented a car on February, 2018. Extra fee for spouse, operator advice to buy unlimited I-Pass for 15$ per day due to many tolls, but we met only one for 4$. Also, poor car models choice (Nissan Altima and "20" years old Chevrolet for full size option). The car was not totally clean and had damages in the salon.

Our flight from Dallas to Tulsa was canceled and we were on a tight schedule for work so we rented a car from Dollar, one way, from DFW to Tulsa airport. We had the car for about five hours, returning it to Tulsa around 6 pm on Tues. The gentleman that met us at the rental return said he could not give us a receipt because the rental agreement wasn’t complete. He said his manager would resolve the issue and email the receipt. We accepted that and went on our way. Three days later we still don’t have a receipt and Dollar still has a $350 hold on our account. I called and spoke to the lady at DFW. She said they’d had an outage and they were about 1000 agreements behind but she’d find mine and close it and call me back. 24 hours later, no call.

They did not disclose anything at the time of rental. Dollar car rental is a fraud. Plain and simple.

Dollar/Europcar Rental are outright criminals. When you book everything is fine, once you arrive the excuses start why they cannot honor your booking price even with a confirmation in hand. They screw you over and over until you agree just to get out of the late night dark airport car rental area. Crooked Dollar has billed my credit card to where I could have rented a private jet and even my card insurer said there is nothing we can do because it is crooked Dollar/Europcar rental. Do yourselves a favor stay away from these crooks.

I rented a car and less than two hours of driving the tire burst. I called customer service and was told, "Just bring the car back and we can switch to a different one". I drive all the way back to the rental place (I was on a road trip and this literally put us 4 hours behind) for an exchange as this can only happen at corporate location. I exchange vans and am told everything will just switch to the new vehicle. Then when I drop off I am charged $80 freaking dollars for gas!!! I was told that didn't transfer, but everything else did. I also had to pay $38 for the tire that blew within an two hours of being on the road. I will never rent from them again! I reached out to customer service and they were no help.

I arrived in San Diego at midnight. Picked up my car. THey asked me if I wanted to decline CDW and I said yes. I would NEVER take it as I have 2 credit cards that cover me. I have never taken CDW in 20 years. Anyway it was late and we were tired so I check did not check my receipt. SUre enough when I returned the car and they emailed the receipt they had added a $68 charge for a 3 day rental. They also have hidden fees when you return the car which is not on your original booking. Crooks. Never again.

I have rented from a number of car rental places in the past but this is seriously the worst experience I have ever had. A few weeks ago I had a car from them in Houston, Texas and everything was going fine. I returned it without filling up and I understand I had to pay some fees for that to which I really can't complain. But what happened next is just wrong. A few days later I noticed that I had some crazy charges on my credit card so I decided to investigate. After all how much do they charge for gas. It end up that a day after I returned it somebody concluded that I had smoked in the car. The problem is I don't even smoke. To add further insult to injury I am driving the car with children passengers the whole time. I did call to explain it to them and customer service was nice enough to credit me $150 out of the $300 charge. They did tell me to speak to the location manager in order to resolve this.

First off if a -0 would exit that would be my rating for this company. I did my reservation online with Expedia, the total was a good price since they also included an insurance totaling $112.00, I also told them I need 2 car seats since I was traveling with my children and they never told me that would be an extra charge. When we arrived to the airport and went to pick up our vehicle we were told the total would be more totaling $231.00 which was now the extra fees of the car seats (which again was never told to me) and extra fee for paying with a debit card (another daily fee) meaning there was hidden fees of $119 more which was never told to me, it's like I was paying 2 rental cars. When I tried to ask why these charges they said they had nothing to do with Expedia or online. They wanted me to call and cancel with Expedia and do the reservations with them.

I wish I had read the postings before I rented a car from Dollar in Houston. I wasn't too happy to receive a bill for $93.15 for 9 tolls of .35 each but with a $90 administration fee. I had no idea that tolls were charged by electronic billing in Texas. I had never even seen such a thing before. After the dollar fine company was called I had a 50% percent reduction. I was told I had an option to purchase a daily "fee coverage" plan for a ridiculous amount of money to cover $3.15 in toll fees. I had no opportunity offered to pay the tolls when I turned in the vehicle. A simpler method would have been for Dollar to charge my cc for these toll fees but to add $15 for each fee is a total ripoff. It's just a way to screw the renter and raise the rental fee. This is criminal and should looked into by the state. No more trips to Texas for me and definitely no more Dollar rentals when I need a car.

We rented a car from Dollar and at the end had 9 tolls in Florida--which are automatic tolls and no place to pay on the road. We received a bill for $9.95 in tolls and $85 in administrative fees. I fought this charge but they did not budge. This is not only outrageous but it is a hidden fee by Dollar. DO NOT RENT FROM DOLLAR. They called this a violation and fine--give me a break. Very unethical.

We may have signed an agreement to pay all tolls and "applicable administrative fees", but when we received a bill in the mail for $6.12 in tolls and $90 for administrative fees, I find that excessive! An itemized list was enclosed that indicated 6 separate tolls: 2 instances each for $.80, $1, and $1.26. There was a $15 administrative fee tacked on for EACH toll occurrence. This company needs to specify upfront the cost incurred for the tolls if the fee is going to be over 1800%. Better yet, just state a flat rate for toll charges or limit the total amount that will be charged. We will never rent from Dollar again.

My boyfriend made a reservation for a car for 10 days in Florida. When he arrived to pick up the car, he realized his license was expired and they would not rent him the car obviously. They did not offer to refund it then and there, said he had to call it in. I called for him and was bounced around to 4 different people. The 4th person was supposedly a supervisor and he refused to issue a refund saying the reason is in the terms and conditions. Does anybody read those??? No, you just sign up to reserve the car.

Picked up a 2018 Nissan Altima from Tampa International to drop it off at Miami International the next day and besides the $250 security fee they charge if you don't have a credit card, they charged $211 for I don't know what and over the agreed fee of 100$ for the rental for a day, they charged 62$ more even though I had paid for toll pass at the pickup as suggested by the lady there. Very annoying and unpleasant lady at the Tampa Airport desk as well. Total killjoy. Never renting from them again.

If you rent from Dollar, BIG IF, make sure the second driver is included in the rental. We did not and were forced to pay ridiculous second driver costs, never had this experience in years of car rentals when travelling. We will never use this company ever again. Read the reviews and decide for yourself... When I questioned the charges they got feisty and rude.

One should not have to be an attorney to rent a car. On 10/25/17 arrived at Dallas Airport to pick up prepaid vehicle where I was told in the State of Texas I was told I had to have additional insurance. It totaled more than the price of the vehicle. When I got home I contacted them stating when renting using M/C or Visa a person is automatically covered besides that I had explained my auto insurance covers me in continental United States and the charge was removed. I had returned the vehicle on 11/01/17 and on 12/05/17 their fine department sends me, not arriving until 12/22/17, a bill for $7.44 for using 4 toll roads driving that morning to the airport that contained little or no notification much-less gates or booths it was a toll road. The real problem here is there were $15.00 late fee attached to each one of them a totaling $60.00.

I rented a suburban to go to Tennessee in my vacation, in Atlanta I have a brake problem, when I got on my destination I called the customer service and they took one day to get a tow truck to get the Suburban and myself to Knoxville airport to fix the brakes, and they gave-me a Santa Fe SUV to stay until they have the Suburban fixed, this was before Christmas, I called the consumer service every day to make sure I will get the Suburban ready to go back to Orlando, in any time I accept to switch the Suburban for Santa Fe SUV. The Dollar consumer service never call me back to give me any update about the Suburban.

Rented vehicle through Europcar. Have my own insurance but they insisted I take LVS insurance for an additional cost of $ 198.00. Would have changed company if I had had the time. Never again with Dollar. (They are owned by Hertz, you would think they would be more professional.) Never again with Dollar car rental-scam artists.

I could not give this company 0 stars or minus 5, the service I had at Dollar Rent A Car which is owned by Hertz was horrible. I rented a vehicle for Thanksgiving, I got to the front desk and I told the attendant I did not require insurance since I bought it from Priceline.com which I used to do my travel arrangements. Well I got my contract, which you cannot even read in the little piece of paper they print in on. At the end of the rental they emailed me the invoice for the rental and I noticed I had been charged for insurance. I called customer service and they could not do anything over the phone, what a waste of time. I was asked to email customer relations with the proof that I had bought insurance from Priceline.com. I emailed all the stuff they requested. A week went by so I called to find out what was taking so long for my refund to be put back in my credit card. I was told that it would take 2 weeks to get solved.

When renting a car they do not warn you that each toll you go through you get a $15 fee charge that you have to pay, I went through two tolls of $1.50 each and they charged me $33. Almost as much as my car cost for the day!

I rented a car from Dollar Rent A Car. While I was on the interstate driving we hit a deer. The accident damaged the car. I placed a call to Dollar Rent A Car emergency roadside assistance. I was told that nothing could be done for me at 3:30 am because all offices were closed. They promised to help me at 7 am and asked me to call back then. I returned the call back at 7 am and was promised that by 8 am I would be picked up by Uber and rental would be towed at same time. At 11 am tow truck comes and Uber never arrives. Tow truck driver request I wait outside while he takes the rental. I refused to stay out in the cold freezing with my suitcases on the side of the road. He refused to wait 10 min and left. In the meantime I continue to wait for my ride. At 12 pm I call emergency roadside assistance and they said Uber canceled and they were having difficulties assisting me with a ride to pick up new rental.

My son rented a car from Dollar while on a job interview in Dallas Texas in November 2017. Being young and naive in car rental pricing & policies he either did not understand or read the policy and waived the toll road coverage. He says he avoided the toll roads and does not remember going through any toll booths, but somehow, someway, somewhere he was on a toll road. It was a surprise when a bill came in the mail for 95 cents toll plus a $15 "administration fee" from Dollar. I'm sure other car rental companies have the same policy, but I consider this "administration fee" a scam. Dollar made $15 off of us but they will lose much more than that in the long run, as I will never rent from them again.

Rented a car from Dollar Rent A Car Virginia (Norfolk). Unfortunately for me, the airport Dollar employees didn't explain or didn't offered a EZ PASS. Wasn't aware being new that there aren't any possibility to paid to cash lane for toll roads. The city only provide EZ pass. I figured out that I will be send a bill for that via Dollar. I did received the bill, $8 for toll number one, with a "administrative fee" they called of $75. The other one bill arrived $10 with a "administrative fee" of $90. Shortly before that, even though the car was returned full of gas, I was charged $17 for the gas. Luckily me, I was able to provide the proof the car was returned full gas.

They really pushed me to buy additional insurance to the point of being annoying and I declined. The windshield was chipped while I was driving. They never contacted my insurance company although I filled out the contact information for them. They only corresponded via snail mail despite me trying to call them to try to set them up with my insurance company. What I really objected to was the nearly $300 charges for loss of use and administrative fees in addition to the $519 cost of replacing the windshield. I have been told that other rental companies also add this charge. I really do not care, this is truly outrageous, next time I will consider Uber or Lyft. I will never rent from Dollar again, will try National or Enterprise based on friend's suggestions.

I rented a car from Dollar and chose not to get the exorbitantly overpriced EZ Pass from Dollar. I figured I would just pay the tolls in cash. Unfortunately, in Mass, where we rented, most tolls are toll by license and what Dollar did not tell us is that it charges $15.00 plus the amount of the toll for each toll charged to the car. If you have a $1.00 toll it costs $16.00. If you have three $1.00 tolls it costs $48.00. We paid $110.50. Hope it was worth it. Will not rent from Dollar again.

I went to Greensboro NC airport to rent a car. I was travel to my son football game. I arrived at counter around 745 and counter person continue to talk. Didn't ask for help at first. Then finally he did. He took my license and then asked me to swipe. Never told me total charge for the rental so I swiped my card. He stated it couldn't be read and that their chip part don't work and stated my card had chips and stated needed to speak to his manager. He stated his name was Nate, very unprofessional and just didn't try to assist at all. Call customer of the problem. They was no help, rude, stated to call back in morning. So I went down to another company and had no problem. I will advise anybody not to use the Dollar Rental Car in Greensboro NC...

These people are thieves. I rented a car in Vegas and the kid said they'd put a deposit on the car which I thought was the share. NO! It was a charge for extra insurance that I stated I DID NOT WANT but stupidly initialed without reading as it was late and a long flight. They took advantage of me and raped my wallet! Shameful, Shady and despicable!

Like so many have experienced before me, Dollar's toll policy is a scam. Period. They should be embarrassed as a company for their extortionist policy, and I want to share their costly deception with as many people as possible to dissuade people from using this clearly amoral company. I feel sorry for their customer service representatives who must be fielding complaints from justifiably irate customers all day. Its okay for a company to be greedy; just don't hide it. Just raise your rental rates if you want to make money, instead of being crafty extortionist thieves.

I rented my car through Travelocity for a full size car rental at Dollar Car Rental company starting Oct. 12/17. It was a reasonable price for the 10 days of usage, until the scam was pulled on me. When I came up to the counter, Gregory (a service/counter person) served me. When I told him that I did not need any insurance, and that I was fully covered he told me to push the RDM button, as that is what he said that I should push if selecting "No Insurance". I foolishly did, not realizing that he had just scammed me to add $26.88 per day to my car rental costs!

I reserved a rental car for a 4 day period (Oct 2017) with Dollar Rent A Car on Hawaii and got a quote for the price for the car itself and for the extra fee for delivering the car in another location (Waikiki) than where I would pick it up (Honolulu Intl. Airport) of 50 USD. I also understood that there would be additional fees for insurance... But these were not priced in the quote. The total was quoted to be approx. 200 USD for 4 days.

Reserved a luxury car at Houston intl airport, counter agent was useless, no info of value at all. The only thing she would tell me was that I had to have a gps unit as luxury cars don't have gps, I had to have a toll pass even though I wasn't staying in Houston and I had to have extra insurance as my national policy was not valid in Texas. She even went as far as to tell me that Texas has its own policies that I had to buy and those were the only policies that are valid in Texas. I was then issued a base model sedan, no leather seats, no gps, no keyless entry, no auto headlights or wipers, no features at all that are normally associated with luxury cars as per auto industry definitions.

When I arrived to get my car, I was asked "do you want the additional insurance coverage on the vehicle?" My response "No, I'm visiting family and will be riding a lot in my sister’s car." I proceeded to sign on the screen, she said my signatures was "for a compact vehicle" and "that I agree to return the car to a full tank." When I got home I noticed that my Visa card had increased and I suspected fraud. I found that they had charged me $134.94. I have my own insurance and would not be driving the vehicle except to and from the airport and 3 miles away to grab meals. I NEVER get insurance. I TOLD HER NO! So, they got me.

I did a rental by Rentals Car of a Toyota RAV 4 at the store of Dollar located at Manhattan – 22nd Street, am December 11st, and I'd like to register a complaint about the clerk who picked me up at the Dollar store in New York. The clerk offered me a non-stop toll appliance and, as I found it very expensive, I informed him that I was going to use the car to go to Canada and asked how many tolls there were on this route. I was informed by the same that there would be approximately ten tolls to go and ten more to return. I then accepted the offer but discovered on the trip that there are only two tolls to go and three to go back.