Dollar Rent A Car Reviews

I guess Dollar/Hertz's bankruptcy troubles are making them desperate for money because they are quickly becoming the company known for tacking on wrongful and fraudulent fees. I picked up my on September 18th at the Portland airport in Maine, which was deserted. The car they gave me REEKED of smoke. But there was no one at the pick-up place to complain to. I left with the intention of reporting it the next day. (Learned my lesson there. Dollar will give you a disgusting car and then blame YOU for it!) Well, you can't get through to anyone by phone at Dollar. The customer service center was closed all weekend. Then they don't answer the phone during the week. They automated service actually put me on hold for an hour (during my vacation) and then disconnected the line! I had no recourse to report the damage. (Dollar eventually blamed me for "not filing a report.")

This is my complaint regarding the policy about credit cards. I am a Dollar Express rewards member for many years and have not had any issues with Dollar, Thrifty or Hertz. My complaint is 1st I had to wait in the long ** line at the Hertz counter, 2nd, the agent asked for my ID and credit card, which I gave to her, she didn't ask me for my confirmation number or what company, She said she could not take my credit card because it did not have a chip. I was flabbergasted, What? She said that they have the policy that they only take credit cards or debit cards with chips! They have only machines with the chip reader only! No swipe!

I rented a vehicle from SLC to Las Vegas through Dollar Car Rental. At the time, I spoke to the counter attendant and they said whether I dropped at Las Vegas or Phoenix, both options were the same price ($603) since it was out of state. I decided to go to Phoenix so I called and spoke to Alex (ID **) who gave me a new quote - $326 extra - so I asked to speak to a manager. He assured me that a manager would call back in 24 hours - they did not. I again called and was given the same story - no call back.

Felicia at Memphis, Tennessee airport is very rude. I asked her for her name. She said Felicia. I asked for her last name. She said, “you didn’t need to know y’all that." She makes personal phone calls while assisting customers. I asked for a supervisor & she called TSA to escort me. Very unprofessional!!!!

I rented a car from Dollar Rent a Car at the beginning of the year as I was planning a trip to Florida to see my elderly mother. Then the pandemic hit. Because of the virus, I had to cancel my plane reservations and rental car as I am just getting over cancer and at a higher risk. I contacted Dollar rent a car and they told me that they would give me my money back. What they did not tell me was that they were going to keep $50 of my money. I tried to reason with them and explain to them that I was going to be visiting my elderly mother at a later date after things were safe in the world but they did not want to hear it. They just told me that they were going to keep my $50 and that was that. I think that sucks.

Rented a Dollar rent car through Expedia at DFW airport. From the moment of check-in it was problematic. Because it was less than 24 hrs since the original rental and not a corp. account they made us purchase their insurance. We are a company, we have our own insurance. We did as they asked to get our employee on the road. He turned the rent car in the same day at the Houston Hobby airport, making sure to fill the car with fuel. Dollar charged us $95.29 for fuel that was not needed. Stayed on hold with that location twice and was rudely hung up on when trying to explain the issue. Went to DFW location to try to resolve the issue and was told to "call ** Houston! What do I look like? Customer Service?" Wow! Watch your receipts for bogus charges. You won't get it back easily.

Went to the counter at the CAE airport in Columbia. I went to the counter and did my reservation while standing there. I put in all the necessary info and paid. I was charged $219.07 plus $55 for insurance. While waiting for her to get confirmation, I checked my email and my account. I got the confirmation and the receipt. After standing and waiting she tells me I owe $389. Um what?! She said they never received the payment. I showed the confirmation and the receipt. She's obtuse. I was so pissed that I immediately called my credit union and filed a claim. That woman had the nerve to question my making the reservation, even as she stood there reading it. Long story short, they claim they didn't receive the payment and expect me to pay an additional $169. That is a no. I contacted my credit union and will be getting my money back. This is a clown company.

I had been searching to rent a van all day. Every place was out or required a major credit card. Finally I reserved a minivan with Dollar rental car in Chattanooga TN at 12:30 pm. Reserved for 2:00 pm. The website said everything checked out and I could pick my vehicle up at that time. We went 45 minutes out of our way just to get there and they tell us they don't have any vehicles period...so it took them 2 hrs to realize they reserved nothing and couldn't call me to inform me.

Booked a car through CarRentals.com and picked up at the Dollar Rental Car counter at Orlando International Airport Feb 28th 2020. My issue is "Not" with Carrentals.com. It is with Dollar. I agreed to adding on the "Fuel Option" to my agreement and only that. I Did not agree to adding anything else. I signed the estimate and went on my way to enjoy my vacation. It wasnt until I actually received my credit card statement that I saw I was charged from both CarRentals.com and Dollar Rent a Car. Looked at my estimate and final agreement from Dollar and then noticed they had on there that they said I had "agreed" to LDW (Loss Damage Waiver) $271.92. $33.99 per day. If I was actually asked, I most definitely would deny this option. But they charged me for it.

I was unclear how to pay for using ezpass in the rental car. It was not explained when I rented the car. I made two phone calls and was told I could pay through NJezpass. This turns out not to be the case. Now they want to charge an additional $80 for handling the tolls. What a scam! I have contacted the company numerous times and they just blow you off. They take no responsibility for giving me erroneous information.

I reserved a Dollar Rent A Car online in early January 2020 for a trip to Jacksonville, Florida. Our February 7, 2020 flight from BWI to JAX was delayed by 1 hour and 45 minutes due to the weather. Upon arrival, I went to the Dollar Rental counter and provided my information along with my automobile insurance card to the clerk. She processed the transaction and said that she "took care" of the auto insurance. I signed off on the invoice unfortunately. The clerk advised that we would receive a refund of $200 when we returned the car. The $200 credit referred to an additional $200 added to the bill and not to the insurance amount. I disputed the charge but was denied since I signed estimate. I didn't need the auto insurance through Dollar and believe this is a scam. The clerk made no effort to process my request but instead charged the additional amount that Dollar Rental provides. A very disappointing and costly experience. I will not rent with this company again.

Rented a car in Boston on 2/17/20 - returned 3/2/2020, paid by credit card. Two week later received a letter from Dollar Processing Services telling me that they had paid tolls attributed to my rental use and tacked on $40 worth of 'administration fees' that were due in 12 days and that they would charge to my credit card if I didn't otherwise pay them. Nothing was addressed or advised at the rental counter about tolls, and we have never had this problem with any other rental companies at Logan.

We rented a car for pickup at Stuttgart airport in Germany. The price looked right. Two problems. One, the receptionist told us that no one that had held a driving license for less than a year could rent a car - per Hertz (parent company) policy. I am 61 years old and have been driving for over 40 years - but I moved to Nevada from California in mid 2019 and so have held a Nevada driver's license for less than a year. Fortunately I had a photo of my old California license on my phone and that was deemed to be evidence enough - although I would have been stuck if I did not happen to have the photo available.

When I picked up my car rental at the Jacksonville Airport I saw one of the attendants sitting in a rental car smoking and talking on her cell phone. I asked the other attendant about her smoking in the car and she said it had just been dropped off and was going to be completely cleaned. I thought this odd and said so. When I got my car it smelled like weed and smoke. I told her and she said it had been cleaned. Not to worry. The car was dirty and smelled. When I turned it back in they billed me a $400 cleaning fee because the car smelled like smoke. My credit card company is disputing this charge and I will never use this company again.

I find it astounding that Dollar and Priceline would play the blame game and refuse to postpone a booking, or provide a refund, during this pandemic. Their excuse is the specific destination is not subject to a government announcement. Don't they know that pandemic means everywhere. Just takes a good crisis to show their true colours.

I used Dollar Car rental for the first time. I gave them the benefit of the doubt despite some of the BAD reviews. I received an amazing quote for SUV at the location at phoenix sky harbor airport. The check in process was pretty smooth. They sent me out to the parking lot to a Nissan Pathfinder. Not a bad vehicle. The front and back bumper were heavily beat up and dented. I told the guy at the gate and he said we know they get damaged from people taking luggage in and out. Okay, its only rental no biggy, I moved on.

Rented on Priceline for reasonable fee. Added driver and insurance for the day we needed the car. Car had a flat, but the Premium roadside assistance was a joke. Ended up having to fill tire and back track to get a new car at an airport. They gave us one from Hertz because Dollar did not have a facility at this airport. THEY WOULD NOT BRING US A NEW CAR OR FIX THE ONE WE HAD. WE WERE RIGHT OFF THE HIGHWAY!! Ended up taking a couple hours to get a new car which made us a couple hours late returning the car. Well afterwards we received a bill charging our company for an entire additional day of

Watch out for this scam. Had to rent a car from Kansas City Airport to go home for a funeral. I went through the Kansas turnpike. I paid my tolls cash. Dollar charges my card $111.23 for toll violations. I called and they told me that there's no way I paid because there's only digital cameras and no person to take cash. The cars have gps and they know when you go through a toll road. And just because I went through one they charge me, not knowing if I paid. Never using them again. Total **.

In September of 2019, I reserved a rental car with Dollar Rent A Car for my family's use while on vacation in Los Cabos, Mexico over the Christmas Holidays. The total for the one-week rental was estimated at $202.29 on the reservation I made through Priceline. When we arrived in Los Cabos on Monday, December 23, 2019, the Dollar Rent A Car counter attendants told us there were no vehicles available, and while they acknowledged our reservation, they said they could do nothing about it, nor did they really seem to care. We asked what they expected us to do next, and they simply shrugged and went back to their social conversations.

DO NOT RENT HERE!!!! My costs doubled at the counter in Tampa from what I was quoted online! I specified online that I would take the insurance, but was not quoted a price with insurance. Had I known what the ACTUAL price would have been, I would never have rented here. Looking at the other reviews here and elsewhere, I see that I am not alone in this experience. They should give people the entire price at the time they book. Why hide this and surprise folks who are starting a vacation? It was a terrible way to begin and we will NEVER use this company again and we absolutely want to discourage anyone we know from using this company.

Rented a car from Dollar rental to be picked up at Orlando Airport and dropped off at Tampa. When I dropped the car off at 5 am to catch my flight no one was available to check me out or give me a receipt. I was ordered to leave the window open and keys in the car. I requested a receipt that the car was good, but because they were closed was given an ok by the attendant. 10 days later my credit card was charged 466 for a smoking fee. I did not smoke in the car and was not sent a bill or email. When I called to resolve issue was offered 100 off. I refused the bogus offer and requested a supervisor. Was told it would be 30 hours before I would get a call back. This place is scamming people. Going to continue to fight. Beware of this and don't return your car after hours!!!!

I rented a Malibu from Dollar Rental in November of 2019. At the counter, the agent asked me if I wanted any extra insurance, which I said no. I told her my insurance company will cover me and didn’t need insurance. I was in Las Vegas for 5 days and when I returned the car they had charged me over $300 for insurance I didn’t ask for. I talked to the manager and because the rental was done he couldn’t refund me the money I paid for the insurance I never asked for. He felt so bad that he gave me a $100 voucher I can use in the coming year. No one would pay over $600 for a Malibu. I will never rent from Dollar or their parent company Hertz again. Of course it was my fault on not checking the forms before I left. I had never had a problem with honesty with them before. Go rent from someone else, will save you money.

I used a discount site to book my car rental and thought I was getting a reasonable deal. I really don't like how they quoted a certain car and added OR SIMILAR to the rental information. I felt that the car I received, while in the mid-sized car class, was NOT in the same QUALITY classification. I only needed the car for a minimal time, so I was going to be OK with the car they assigned. It turned out to be the least of my concerns.

Got my rental from Orlando FL airport terminal. Explained did not need insurance because did reservation online and purchased 3rd party insurance online already. Even showed the representative the email that was sent to me. The representative then told me to put my card in the machine and agree to charges as there was also a 200 deposit to get car. So on top of the 200 deposit Dollar also charged $15.88 charge per day for “LIS”. Just found out that the “LIS” stands for the insurance on my receipt.

I rented a car for a week at St Pete Beach Fla. I had a emergency come up (family) and had to cancel my car rental. It was ahead of the 48 hrs advance that is required. The young lady said I would get 100% of my money back. As it turned out they refunded all but 50.00. When I called and ask where the other 50 was, they stated that I was going to get a 50 gift cert from their parent company Hertz.. Also when I went to the local office of Dollar they had a notice on the counter stating that you have to leave a 200.00 deposit when I pick up the car. This was never disclosed when I paid. They might be the cheaper of car rental companies but BUYER BEWARE OF THE HIDDEN/UNDISCLOSED COST. I still have the 50 dollar cert. for which expires in June that I will never use.

For the most part, Dollar it is pretty good with their service except for yesterday 2/19/2020 I flew in from Dallas at Lawton, Ft Sill Airport in Oklahoma. I had already paid in full online for my rental and when I get there, my vehicle was rented out to someone else. I ask the lady at the desk why she rented out my car so gave the excuse that I stated I was going to be there by 10am when I specifically stated my time of arrival and I even provided my flight Itinerary stating my flight was due in by 5:45pm.

Dollar Rent a Car charged for taxes already paid online through Expedia. The front desk cashier told me the reservation was an estimate. I showed her where it said final payment with taxes. They still charged me an outrageous amount; giving me a lame excuse. Double dipping by Expedia or fraud by Dollar Rent a Car. Filed a complaint. Not renting through this company or using Expedia any longer. Dissatisfied!

We reserved a vehicle online for $49 to be ready at 10:30 for pick up and the reservation was confirmed by Dollar Rent A Car. My sister-in-law and I paid for transportation to their location on 16th Street from the Miami Ship Port only to be told they did not have our car available for at least 4 hours. The manager gave us three options:

I rented a car on line from Dollar Rent A Car at Tampa Airport. The car was old and noisy to drive, lots of squeaking and creaking. When I picked the car I was told to return it full of gas, and to make sure I fill up from a gas station within 10 miles from the airport and bring a receipt as proof of filling up! I agreed as I always bring any rental car full. However, on my way to Tampa from Sarasota to return the car after my holiday there was no gas station within 10 miles on I 275 without going miles out of my way to the airport. I returned to the airport with gas tank half full thinking it's not a big deal to pay for half tank of gas. I was charged $85 for half a tank on Chevy Malibu. I almost filled the tank for $23.50 a few days before. When I expressed my disappointment they said they charge $10 for gallon of gas that you pay $2.35 in a gas station, plus tax! I would never rent a car from this dishonest place, there are so many decent car rental companies out there.

I rented under the manager special which was “economy or larger,” 5 seater etc. When I arrived in Denver they gave me a Spark. 5 seater if you are under 80 pounds. In the end I had to pay an additional $200 to get a car that would be safe driving in Denver winter conditions. I don’t think I will ever rent from them again. Really bad marketing. Shame on me for thinking they would be honorable.

Please do not rent from this company or Thrifty. I've rented from every company between the lower and higher Fox, E-Z, Hertz, Enterprise, etc. And have never experienced the joke of a service company named "Dollar\Thrifty". Reserved a SUV online through this company because it was one of the better prices by a small margin ($195 for SUV 4 days). I'm used to being thorough with my traveling experiences, so after booking I called the company (Dollar) because the confirmation gave me a car group acronym and not the words SUV. I was told on the phone that they looked up my reservation, and found that the car group code was indeed for the SUV. They gave me a number to call back if I had any trouble.

I was in Indian Wells for 6 days to do a triathlon, the car was rented at the airport. He charges me with FasTrak fees in San Francisco at 8 hours drive! I have to wrestle with them for reimbursement. Really complicated!

I have rented cars around the world for 15 years. I know my credit card covers all my insurance. I VERY clearly said no to all their insurance and damage waivers, etc... 3 weeks later, I get a bill for $130 for the exact thing I said no to. Very sketchy and sleazy, very disappointing.

Do not use this company. If you do BEWARE and check everything! I have called twice and spent a total of 90 minutes on the phone. Been hung up on when I finally made it through to a supervisor. Got nowhere. Going to bank next and Consumer Affairs. Their reason is for late return they can charge what they want - no quotes necessary.

Rental experience was fine. At the airport rental counter was where the experience went south. I was advised that no cars were available. Had to wait almost an hour for a rental to be prepped. I spoke to the manager about needing to visit with my sick father and need to get on the road. She apologized and said she would help, but needed to get payroll done! The car I received must have been on the way out of the fleet. It had out of balance tires, lots of road noise and had been run hard for the 40k miles (which is high anyway for a rental). Upon return the agent indicated she was sorry for the condition of the rental (Toyota Camary). Two things, I will be hesitant to rent from Dollar in the future and will avoid Toyota as a potential future purchase. Most companies request an evaluation, which Dollar has not done (rental was a month ago). My suggestion - Renter Beware!!!

We rented a full size car over the New Year holiday at the Kansas City airport. The reservation was processed quickly and there was no high pressure selling to upgrade or add on insurance coverage. The unexpected bonus, which had never happened in my many years of renting cars, was when we returned, the employee checking in the returned car saw that we had many suitcases and our granddaughter in a car seat. He told us to keep our luggage in the car and that he would take us directly to the airport as opposed to removing all of our luggage and the car seat in order to take the shuttle to the airport. We will definitely use Dollar at the Kansas City airport again!

TL;DR This place lies to you, charges you extra, then tries to blame you. Look at the reviews on Yelp, they are scamming lots of people. Reporting them to the FTC. Last year, over an hour wait to get a car. This year's wait (12/23) was short, but they don't have the car type we reserved, which I know happens and that was ok. But the service desk then lies and says they'll give us a different car type for no additional charge or we could sit and wait for the original car type we booked. The service agent then starts talking quiet and says she could even save us money by us taking this other car type. I thought, it's Christmas they want to get rid of specific car types that people aren't renting and I was fine taking anything as there were just two of us.

The rental location pickup location changed from the location (now a Hertz location). It involved a $20 cab ride to the new location. Then we had to wait for the car to be delivered from the original location. I returned the car to the desk a day early (a Sunday) only to receive a call on Wednesday asking why I had not returned the car.... It took a half hour to resolve the issue. Then I received a toll charge for a state that I was not even in for $112 dollars. It took two hours on the phone to resolve this. My credit card was still charged for a toll for a state that I had not been near. Dollar attempted to recover processing fees for tolls in the state not visited. I would have left 0 stars on my review if that was possible. I will NEVER rent from Dollar again.

I would not recommend Dollar. I've used them for the last 2-3 years because they are typically the cheapest option and as long as nothing goes wrong they're good. BUT my last car rental I had to modify because my rental dates changed and EVERYTHING went wrong. I pre-paid and with the price change of the modified rental they owed me a reimbursement.

Dollar was great on the phone while booking a reservation. However when my daughter got to the rental place they overcharged her and there is no way to get in touch with anyone in this company on the phone.

My Husband and I went on vacation last week to Texas. We decided to rent a car for the first time for both of us and it turned out to be a terrible experience. We started out by making the reservation on December 18, 2019 and we were flying into Houston, Texas on December 19th. We picked out the car and made notes that we didn’t want the insurance or car side assistant services.

Went for a few days of vacation in Florida and rented a car at Dollar. They ended up charging us $10 PER toll, never telling us that we could not drive around the freeway without going through automated tolls, which you cannot pay directly. Each toll, even for a few cents is overcharged by a fee of $10 and Florida is full of those. Horrible agent at the desk in Orlando airport that was very confusing and constantly trying to outsell useless services. Car broke down after 2 days and we had to get a new one, incurring more tolls to get it to the airport and go back to our vacations. I will never use Dollar again.

I rented a car from this company online through Priceline. I was charged for the rental at the time I reserved it. When I returned the car I was charged again, even more this time, for the same rental. I have repeatedly tried to contact the company to get the issue resolved and have yet to hear back from them. I do not recommend using this company. In addition to the money theft, the car was extremely unsafe and all employees that I came in contact with were rude.

I took a trip back to Chicago recently and rented a car for a week from Dollar. My reservation agent over the phone was very nice but misquoted me in the deposit. A tough one for us, especially when your plane lands at midnight. Then they charged a $65 fee to rent the car an extra night and when I dropped off the car they charged me a daily fee for that additional night. I was NEVER told about the fee to use the “toll plate.” They just pulled it out the plate with the scanner so we could just get billed for our tolls. Well, our toll charges were $11 and the fee was less $46 or so. No one mentioned that.

I just received a bill for the tolls. The amount for the tolls was $20. The dollar rental company admin fee $45, yes $45. Now, I understand how biz operates. This however is stealing from customers, cheating customers. This is simply anti American values.

This will not come as a surprise to many reviewers. I rented a car out of the Boise airport. They asked me if I wanted insurance, I said “No, I have my own. I actually remembered to bring the insurance card with me this time!” Seems crystal clear right? So the rep tells me I need to “initial the insurance waiver,” which I did. Turns out, “Insurance Waiver” is the NAME of their insurance policy. I explicitly said I didn’t want insurance, and she then asked me to confirm that by approving the insurance which they call a “waiver.” Extremely deceitful. It more than doubled the price. Bonus, I told her I was on my way to a funeral, but she still scammed me anyway. Of course when I called, they said that I signed the form so too bad. I will never do business with them again.

Reserved a 7 passenger van months in advance to arrive on the time of my reservation, and be told nothing is available. The only other vehicle she had was a suburban, but it was locked due to mileage, and the manager wouldn’t unlock it. I was told they had a truck or car, but after explaining I couldn’t fit 7 people in a truck I was told we are sorry. This was the first, and last time this specific company will be used.

I rented a car through Rentalcars.com, which chose Dollar as the best service provider for me. Pick up from the vehicle on 10/10 at Miami Airport at 19:30. All right, paid, paid, voucher in hand. And when I present the voucher at the Dollar window, the clerk, not even looking in my face, asked me where the third party insurance was. Said he didn't own and didn't want to. The clerk said she would not hand over the vehicle key until I got the insurance. I argued, argued, tried calling on Rentalcars.com (couldn't talk either from the chip not being connected yet, or from nervousness, I'm not sure). I then asked for my money back as I would rent it somewhere else. The clerk told me that I should go to Rentalcars.com, and she didn't have any money from me.

***Please read the issues on the better business bureau before renting here!*** I wish I had. Rented a one way rental with Dollar car rental and was told it would be 69.00. I was then charged 369.00 plus holds of another 400. I rented a car on Friday, November 15 from Orlando airport to drop it off at Tampa airport. I picked the car up at approximately 830p. I then drove it an hour and a half to Tampa. When I dropped the car off at 10p, there was no one around to speak to or go over finalizing the rental, just a sign that said to leave keys in the vehicle. The next morning at 630a I received an email stating the final charges were 69.00 and they would refund the 200.00 hold, which they did.

We rented from Dollar so we could drive out to the Grand Canyon from Las Vegas. We only had one day available to make the trip. That morning the car wouldn't start. By the time they got things straightened out and gave us a different car it was too late to go. The only reason for renting the car was to see the Grand Canyon.

Never rent a dollar car, they will use all means to take money out of customer pocket. I faced 2 big issues in my trip. I booked a BMW X3 for my trip and when I went to pick my car, all the BMW were out and there was no luxury car as an alternative. My bad experience started from there, if they didn't have luxury cars then shouldn't overbook it. They overcharge me for a service which I never used. Secondly, I got a violation ticket for a toll. I passed 1 toll and they charge me $50. I called customer care to understand the charge. Customer service people were rude and one of them hung my call with no reason after waiting for few minutes online. It seems Dollar will charge $12.49/day if you cross 1 toll or 100 tolls. So my trip was for 4 days and I crossed 1 toll, my total charge was 4*12.49 = ~$50. One toll cost me $50. Bad experience teaches a lesson, never rent a Dollar.

We specifically told the agent at the desk that we did NOT want the additional insurance added on the car, but she added it anyway. They only have a signature screen to sign when you sign for the car, so we did not see that she added insurance when we signed. We only found out after we returned the car and saw our bank account got charged an extra $200 for the insurance. We called customer service to complain and were told "sorry, you signed for it." We will not rent from Dollar Rent A Car again!

Watch out for the hidden charges! I rent a car from LAX through rentalcar.com. I prepaid before I pick up the car. On the day I got there, they told me they were out the car I wanted to rent. So they tried to downgrade my rental car. But I have a lot of luggage so they can't do that. At the counter, they ask me if I want to buy insurance. I told them no because I already buy whatever I need online. At the counter they asked me to sign for picking up the car. After I came back from my vacation, I just found out they have charged me for roadside service which I didn't ask for. Trying to contact them, they just reply 1 email saying there's nothing wrong on the bill. After that, they never reply my email again. Very bad experience! Definitely will sharing my experience with people from my country.

Beware of these scammers and liars! I reserved my car trough Hotwire website and when we arrived to pick it up at the Dollar car rental counter we were asked if we would like insurance to which we said "no, we have one" then we were asked to sign on electronic pad "for picking up the car" which we did. The receipt was folded and put in the envelope and handed to us. I guess they were happy they did their dirty business and scammed another customer since there was no dollar amount on the electronic pad that we signed and we were told we are signing for picking up the car.

I recently booked a rental with Dollar in Pittsburgh, PA as I needed to travel for my grandmother's funeral. I went with Dollar because it was the best deal I could find. When I booked my reservation online the price provided was $105.55 however upon returning my car in a drop off line where no person could be found, I received an email letting me know my final bill was $267.16. The major difference was that the per day rate quoted online when I placed my reservation was $20.71 but when I received my final bill the per day rate was listed at $82.29. Not a soul around I could speak with to resolve my problem so I am currently waiting on a return email. Not the type of customer service you want. I would have ranked 0 stars if I could have.

The process of renting through Dollar Rental Car was very confusing for a first time car renter. At check out, the cost of the rental was different than the estimate I was given when I reserved the car by over $100. I asked about this and they told me that they had added a bunch of insurance services. It wasn't clear that these were optional until I pressed harder in questioning. They also didn't go over any other policies (including the policy of how much it would cost to not return the car with a full tank). So, when I returned the car with half a tank of gas left in it, they overcharged me for 3/4th of a tank. When I called to report this and get the added amount refunded, they said that they couldn't verify that this was the case because I had not taken a picture that could prove this.

When you drive through a toll that has no option for cash and only allows E-Z Pass or Bill-By-Plate service, Dollar Car rental is practicing unethical business! They give you only two choices. 1) You can rent ez pass tag for $16 or they will pay ez pass for you and charge you $15 admin fee. So in other words. If you are driving through the tall of $5 (example) you will pay either 5+16 or 5+15. They do not give you an option to just simply legally pay for the toll. Period.

Rented a car from Dollar in Orlando after flying for 12 hours. The attendant was hard to understand and constantly unclear. We had booked thru Expedia and bundled in the rental car. Big mistake, when being processed for my ID and credit card, I didn't opt for extra insurance for an additional driver or the prepaid toll plan and have three other people to prove it. Yet when I returned the car they charged me a total of $1200 for the compact car that I drove a handful of times.

I was traveling to Halifax Canada. I pre-booked the car for $282.76. When I got to the airport, I got extra insurance and bought the tank of gas, so I could return it empty. After that and taxes, the final bill was $487.39. Now, I assumed that was part of the $282.76 I paid with my pre-booking. IT WAS NOT. I ended up paying $770.15 for 5 days with a compact Hyundai. Of course the bill I signed at the airport never mentioned that I'd still be charged the $282.76, it just said $487.39. I just called them and was told this was not in error, that's how much they're taking from me, and there's not a thing I can do about it. AVOID AT ALL COSTS.

This is the biggest lie!!! I will never rent from Dollar again. The ** they pulled on me when I used my debit card a few days ago to rent a car was the biggest headache and lie I’ve ever seen from a rental car company. And you can bet I’m telling everyone I know and will post this nonsense company on all social media review sites.

Resolved through different site with refund.

The toll fees is ridiculous!! I rent a car in Fl. A toll was $1.32 and the Admin Fee $9.99. Do the math... A B S U R D -O FOR A BILL OF $8.28 TOLL THE ADMIN FEE IS $41.67 SO FAR... THEY OFFER A TRANSPONDER FOR AN APPROX $10 A DAY (USE IT OR NOT).

We reserved a 'premium' car back in August and when we arrived for our 10:30 pick-up we were told there were no cars available!!! This has NEVER happened before in my 30+ years of car rentals. Excuse me? Yes, the employee says, it happens ALL the time. We're told it would be a 30 min. wait.... OK.... 2 hours later still no cars. We call the 800 number and are told after much waiting a car will be available later that day / evening. We finally UBER to our hotel ($20) after we give our name and number and employee said we'll get a call when a car becomes available. 5:30 rolls by, we call and call and no one answers the phone at the airport location's direct line.

Advertised price 25$ plus fees a day. Real price over 100$ a day. 4 day rental was over 400$ which was invoiced to me in the mail. I had insurance and didn't need any of their insurance but they charged me anyway. I couldn't understand the clerks accent and he added options I didn't ask for. This company is totally unscrupulous. I complained to company,....No reply. BEWARE!!!!

We rented a truck and was charged for road services that are already included in the price of the agreement that we signed. We called and had a very difficult time getting them to even answer the phone for one. When we talked to them they said it was an extra charge on the insurance paper. You get three choice ms. We pick the one that cover the vehicle only. It had road service in it that went with it at one price per day we were charged that price and then charged another price for the road service.

SCAM, RIPOFF **. I make a online car rental reservation with Dollar Car rental at San Juan PR and through AutoRentals.com. The total bill for 4 days was $97.06 with all the taxes and fees for a small SUV. My Dollar Rent A Car, Confirmation was #:**. The breakdown was as follows:

The worst car rental experience I have had yet. Here are the reasons for my displeasure:

Location at Windsor Locks, Ct. and staff was mediocre. Not too many cars available and had to pay extra for the car that we rented. We signed a Pre-Rental Vehicle Inspection Form after the car damages were noted and cataloged. Car had dents, scratches, and gum. We returned the car with no damages from us. 2 months later, we receive a letter from a Collection Agency asking for $1013.18 for damages to the car. Thank God that I had the documentation and pictures showing the damages before we rented the car. Their negligence caused us a lot of stress and thus we will NEVER rent from them again.

I was initially told that the tolls would automatically be charged to my credit card. Today I got a bill for $17.60 for a $2.60 toll. Apparently there is a $15.00 fee every time you go through a toll collection. Talk about usury. Don't use Dollar Rent A Car.

Dishonest and fraudulent. I prepaid for a standard- 7 passenger SUV. “Approx” total should have been $284.60. Total actually billed to me was $616.91. I should have known better after reading all the bad reviews. Now I have my own bad review to add to the list.

I’ve never had an issue renting until I came here. Rented a car here and let them know upfront that I would be going through tolls that charge by plate, they told me that was fine and the tolls would just be added onto my bill. A month later I got a bill in the mail for over $300. The tolls I went through were only $1.15 each, but they added a $15 “admin” charge to every single toll. Would never recommend this love to anyone. They only care about your money, and clearly don’t care about taking care of their customers. I will never use anyone that’s not Enterprise again, and will do anything I can to avoid this company.

I rented a car in Kentucky from June 2 to June 5, 2019 from Dollar Rent-a-Car company. I booked my rental online and the cheapest price was $150 dollars. Well to make the long story short, they embedded into the total price $95 damage waiver insurance, that apparently was optional, but no one informed me of that! When I was picking up my car in KY airport, instead of letting me know about those optional charges, they sold me additional insurance for $26. I found out about that only when I called the company to inquire about the charges. Another interesting thing is there are a lot of charges on the bill and absolutely all of them were either taxes or insurance, there were no rental charges at all. I felt so cheated and ripped off! Beware of that and ask to see the list of charges before you give them your credit card!

I made the awful mistake of renting a car for one day from them based on online pricing - I am wrongfully told by the counter lady that coverage is REQUIRED (LAWSUIT?) and they charged me for two days of toll booth package. This is absolutely disgusting business practice, I will never rent from them, and will encourage everyone to think twice before falling for their cheap pricing ploys. THE SPIRIT AIRLINE OF CAR RENTALS - DOLLAR RENT A CAR. Very cheap tactics to try to squeeze your dollar dry from you.

I went to their website to book a car out of the Tampa Airport, and was surprised of the great rate of $15.20 per day! I noticed I didn’t input my Dollar Express account. When I did, it dumped out my original information and required me to re-input my information. When I did, with my Express number, the rate changed to $71 a day. Thinking this was a mistake, I tried it a second time, again the cheapest rental was $71. I signed out, cleared the cache on Safari, re-entered the information as an anonymous person and got the $15.20 rate again! This is how Dollar Rental Car treats their loyal customers, by charging them much higher rates, than just a random person visiting the website! It's sad they rip off their loyal customer base!!

Do not use this company. They charged an additional $130 for roadside cover that I didn’t ask for. When this was raised I was advised there was nothing they could do as I had already signed the rental agreement. Management could do with better training in customer service. “Allina” not only proceeded to be unhelpful but compounded the situation by being spectacularly rude. Avoid!!!

When we got to the MIAMI DOLLAR office, the attendant obliged me to purchase a 96.00USD for tolls (for 10 days). I tried to explain that I wouldn't pass that many tolls, but she told me that was the only way. After using approx. 10.00 USD in tolls, I made a complaint about the overcharge when returning the car. The attendant removed the charge from my bill, but on my next credit card bill I received a 104.23USD charge for the tolls. They charged me 9.99USD for each toll I used, with no explanation. Of course I will never use this company services again.

WORST EXPERIENCE WITH A CAR RENTAL COMPANY.

While the total amount of the reservation was 537$, they forced us to buy BASIC insurance in 630$. When we thought it's all, they took 180$ out of the 200$ deposit for “service charges” when we arrived to the drop off point. So a nice deal of 537 USD became a 1350$ (+taxes). NIGHTMARE!

Recently had a terrible experience with Dollar Orlando. When we tried to collect our hire car we were told we had no insurance at all! We had rented from a USA website that didn't include insurance. We had to take out insurance etc so that's what we did. When I looked at the receipt. It said optional CDW and LIS, paying over £800 more for the car!! Dollar have said because we signed for it there's nothing they can do. The sales guy needs sacking and charged with fraud!!

I am a business loyalty customer (was) with Dollar and their system constantly errors out when trying to pre-pay for a rental. Today I called them directly, was on hold for 30 minutes. I told them the issue and the representative told me this has been going on for 2 1/2 years and it's not on their priority list. Perhaps this is another way to assure someone does not prepay. I'm no longer renting from this company as customer service is not within their corporate culture.

I was improperly charged a cleaning fee on a clean rental car. I drove the car to and from business meetings. Had some containers in car, staff asked me to remove to avoid fee, which I did. I was later still charged a fee. Emailed company and sent a tweet. No response yet.

I have rented a car through Dollar Rental at Miami international airport. This company has had their property for over 2 months and I have yet to receive my authorization release. This company never has anyone to speak to and their customer service doesn’t care to solve issues. I’ve had one rep give me a false claim number to my release, one hang up on my face and the “corporate” side of the company is a complete joke. I would not recommend this company to my worst enemy. If I had one wish it would be for Dollar to NOT be in service. They lack knowledge and ethical values. COMPLETE SCAM.

Rented car in Boise. Drove 10 miles East (1/4 way btwn Boise & Mtn Home) when low tire pressure monitor came on. Pulled over. No spare tire?? (Seriously!? Car rentals have gotten so cheap they don't provide spare tires?!) Instead, a flat repair pump kit is in the trunk. Tried to inflate tire with that. At 15 psi, noticed the side-wall had multiple large bulges that were apparent...indicating a faulty sidewall. NOTE: This car should have NEVER been rented w/ a tire that was VISIBLY at critical failure.

Bought and paid for a month long US hire earlier in the year through Rentalcars.com. Bought extra insurance at time of booking but when we got to the counter in SF the agent “convinced” us to upgrade to a hybrid in order to save on fuel. OK, no deception there but then she hit us with the insurance spiel and fast talk. She insisted the extra insurance we had paid for would not cover certain parts of the car, so we fell for it and signed up for extra extra! Upon receiving our final receipt, we discovered that what we had paid for was PERSONAL ACCIDENT INSURANCE and EMERGENCY ACCIDENT COVER, all of which was already covered by our travel insurance. She had lied to us. The whole rental cost us $3000AUD for one month! The most I had ever paid in my life, and I have hired a lot of cars! Beware the deception spiel. Ask exactly what you are paying for!

Rented from Dollar in June for the first and last time. Traveled to Florida for 10 days. I was told at the rental desk that the van had a toll pass so we wouldn't need to stop for tolls that they would be charged to my credit card. 8 weeks later I received a bilk for $5.89 in tolls and $60 in "administrative fees". I called and the lady was VERY RUDE. I will never rent from Dollar again.

Terrible terrible. Never ever even rent from Dollar Rental. They double the fees when you return the car. It doesn't matter if you bring it back two or three days earlier. They don't care. I read the fine print over and over. It did not say a damn thing about another fee for four days. They charge me damn near $400. Suck. They suck. They suck. Pease people stay the hell away.

Having pre booked our car rental with Dollar through Rentalcars.com. We were assured that we had covered everything we needed. Unfortunately when my daughter and son in law collected the car from Fort Lauderdale Airport they faced a barrage of pressure selling. Without any explanation they were charged an additional $500. The staff member had asked for a credit card and they thought it was to cover excess on any damage but he had charged them. They didn’t realise until they started walking away and then immediately returned to challenge the charges. They were told it was for extra insurance, tolls and petrol. My daughter said “but surely these are optional”.

Was charged $300 for smoking fee at the Las Vegas Airport location (Thrifty/Dollar) and I do not smoke. Smoke actually irritates me. After I told them that, they still charged me but cut the price down to $150. Since I was in the airport ready to go home, I just left it alone. Now I look at my bank account today and this company is tying up $450 of my account for a rental that only should cost me $112. This company will try to add in extra fees every time.

We rented a car from Chicago airport. The lady that handled the paperwork was super nice but the people helping with cars down in the parking lot were not. Very rude and let another man take the car we were set up with. We ended up with a very small SUV, which is not what we wanted and had a terrible carseat for our toddler.

I booked my travel plans well in advance. I knew I needed an SUV because I had a companion that uses a wheelchair. I found the shuttle to Dollar car rental a disappointing experience from the start. We got to the shuttle and the lift doesn't work. The response was he doesn't walk at all. My reply, "No." "Oh well we don't get a lot of need for a lift." "Well you do at this moment." So they leave us there and say they will send another shuttle. 20 minutes later a new shuttle pulls up. Fast forward to the rental desk. We go through the agreement and, "Ok I have insurance no. I'll bring it back full of gas. No smoking. No problem." "We don't have your Escape." "Oh we rented that a little while ago." They talked a customer into an upcharge.

My daughter rented a car. She had not opt out of plate pass all inclusive daily fee, therefore, she got charge $23.00 for 2 $1.00 tolls. Had she opt out, if she was told, then she could have paid the $1.00 per toll, but in the event that the transponder was open, she would still get charged and would have had to prove it via receipt. This is just a warning for everyone renting and paying tolls - opt out, make sure transponder is closed and save your receipt. Very sad to take advantage of inexperience.

I will never rent from Dollar again. I returned the car on time, full tank, with no problems. 2 weeks later I get 3 different charges in the mail for almost $80. They say I went through 3 different tolls without paying. I went through multiple tolls and paid every time. This is just a company's way of overcharging you. Never EVER should anyone rent from here.

I did a lot of research on car rentals in Europe because I know that it is recommended to use Credit Card Insurance since the one provided by the car companies more than doubles the cost of the rental. I went to Dollar Rentals Website and found that they said that you should check with your Credit Card company to see if they will allow it (https://www.dollar.com/AboutUs/GeneralPolicies.aspx#LossDamageWaiver). I called Dollar Rental and told them I was going to Europe and wanted to rent and use my credit card for insurance.

I called Dollar Car Rental to see if I can change pick up & drop off time. I called one of their number 866-424-2226, they confirmed my reservation but they couldn't help me so they told me to call their billing dept 646-883-3086. Their billing dept said they didn't have my reservation # on file and told me to call back 866-424-2226. They made me called other dept back and forth 3 times with no resolution, so I gave up calling them. How can one department in the same company said they found my reservation and the other department said otherwise? Got to say, I'm pretty frustrated because it was a pre-paid transaction and they already took money from my bank account and all I owed them was the tax to be paid when I pick the car. I don't know what to do or who else to call, I just hope that the car is there when I arrive to Minneapolis on July 3rd.

I arrived at Daytona airport to pick up my car rental and I was delayed due to them not having the car insurance I purchased, then overcharged me when they clearly told me over the phone they would not charge additional for returning the rental at a separate location in MCO Orlando airport. To top it off they have false toll charges at roads I didn't even drive on. I disputed the charges and they didn't even investigate instead asking me for proof of receipts that I was somewhere else at the time. Really, that is ludicrous for a company to ask such a request from a consumer? Why didn't they just check with the highway patrol and get the proof of video?

Put in a reservation. Pre-paid for a discount. My wife got sick so had to cancel. Called the number on my emailed reservation and they said I could cancel but to get a refund I needed to call another number. This was supposedly where I made my reservation. I made online in the US. # was a NY prefix. Message said it was closed at noon. Found # routed to Ireland, so finally called early enough. They said even though I canceled and had a claim #, it was not valid if I didn't call them even though I couldn't. Wanted my phone records to prove. I used someone else's phone to call. They are thieves. Never rent from Dollar!!

I reserved a Nissan Versa 2 weeks in advance. When I arrived there were NO VERSAS at this location. I was up-sold to a larger vehicle and the contract was signed for $132.00 for 4 days rental. When I returned the vehicle in perfect condition I was billed $188.00. I will refuse payment until the additional charge is removed!!!!

We hired the car from Dollar and when collected it was dirty and had two live ants nests inside the car on the seats! We complained and we were told we could return the car and swap it but only at the airport. As we were too far away this wasn't an option. On our return we send a complaint letter with a receipt for the ant treatment we purchased and they have not responded.

I usually rent our vehicles from Dollar when we go on vacation and this was the worse service I have ever encountered! Firstly when we went downstairs to collect our car (which was suppose to be a Santa Fe) it was not ready. This was fine as we were aware that they were very busy earlier in the day. There were 5 people waiting to get their vehicles as well. It was only when the attendant stood you in the lot and shouted to the group of us and yelled "YOU!" Now there are 5 people all standing in the same area waiting on a vehicle and he continues to point in our direction yelling "YOU! YOU!" Now picture 5 people all looking at each other all pointing at themselves going "Me?"

05/22/2019 - My family vacation to Dallas. Everything went great until we got to the Dollar Car Rental at our destination DFW with our Manager's Special car rental reservation. We got to Dollar Car Rental booth at DFW around 3:30pm. 4 people in line with one employee. That's fine. We were in no rush. As we were standing in line we started hearing confrontational conversation with the lady rep with 2 other customers who was in line with us. They were older elderly people.

I rented a car with Dollar through Priceline in September of 2018. I picked up the car in San Juan, PR and returned the car on time with the gas tank full and car in the same condition. It is now May 2019 and I have yet to receive my deposit back after phone calls and three separate emails, with NO response. This is the second time I have rented a car with them and the second time I have had to request my deposit back. The first time I received my deposit pretty quickly.

We dropped our rental car at the Richmond,VA airport in the morning. There was no one there to help us. We asked an employee what to do. He said to just put the key and contract in the drop box which is what we did. The car was returned FULL of gas less 59 miles Gas gauge still on full. They said the car was empty and charged me $206 for gas (The total rental was $185). So they are attempting to steal $206 from me and it is near impossible to talk to anyone in authority about the matter. Someone at the Richmond Airport is a THIEF and a liar. Dollar Rent A Car doesn't seem to care and they are also THIEVES. DOLLAR is owned by HERTZ. You would think someone would care about this injustice, but they do not. NEVER AGAIN

I pre-paid my rental with rewards points. When I arrived at the counter, I declined the insurance twice and they still added it to my rental! They have done this to countless people. This does not happen only in one location but everywhere. They take advantage of people in the middle of their exhaustive travel. When I called customer service, their reply: they can't give me back my money because I signed for it. I thought I was a fool, but after reading reviews after reviews from many different sites, I had no chance. Their victims are female, male, young and old - they have no decency. This is not just a one time mistake - this is standard practice with this business and they have got away with it.

I wish there is an option to give 0 stars to this company. I will never recommend anyone for Dollar to anyone ever. Dollar is cheater. First, dollar gave me car after 2 hours of waiting. It flopped my trip from the beginning. I didn't have any options so had to take the rental car after waiting for 2 hours in line. Dollar has given me car at 12:05 am and there was issues in car so finally I get off from the rental place at 12:45 pm where my original pick up time was 10:30 even though I reached 1 hour before the original time i.e 9:30 am. After 2 days I went to return a car and called that people that I will be 15-20 min late than the return time. They said that if I will be late more than 29 min they will charge. I agreed and reached after the 20 min of the return time which is of course within their timeframe.

My experience with Dollar at the San Diego airport has left me feeling lied to and swindled. I should have known better, but this was my first trip to California so I was on unfamiliar ground. And I was pretty wiped out. Anyway, I arrived at Dollar after 16 hours of travel time. At their counter, out of 14 workstations 3 were open. Had to stand in line for about 1hr 15min. Having booked an pre-paid through Auto Europe, I expected my voucher to be honoured, possibly with a few extra fees. The counter people added fees which almost doubled what I pre-paid through Auto Europe. They were very argumentative and aggressive, insisting that I was required to pay mandatory insurance. They wore me down and I paid. Later, I actually read their contract (slightly over 9,000 words printed on a single 8 1/2 x 14 sheet, all caps). This confirmed that what I had purchased was neither insurance nor mandatory.

Updated 05/17/2019: My Ordeal continues, the customer care agent is very arrogant and they continue to charge me per week, even after I requested to change it to Monthly Rental in Dubai. There is nobody who can help. I will have to drive 150miles to reach their counter to change it but, if they want money they will take it over phone. The agent just says "You made the Choice"?

Beware of hidden charges!!! I still have no idea what a "Customer Facility Charge" is... I rented a car in the airport at TF Green Airport in Rhode Island. BAIT AND SWITCH!!! I reserved a full size auto "Impala or similar" and got a Chevy Malibu. The car was dirty. Worse than that the Malibu was in need of a tune up... it hesitated, and ran rough the entire week. Why did I keep this car? It was late in evening, tired from the traveling, and was in no mood to do battle with the rude counter person. Big mistake!!! I recommend you do business with established professional companies like Hertz or Enterprise. A little more money, much much better service!

If I could rate this place even lower than a one star - I would. Extremely unprofessional and dishonest. We called a week ago guaranteeing our 25 and under fee would be waived by being AAA members, when we called again to book this they told us that wasn't the case. I asked to speak to a supervisor and instead, a woman kept repeating the same thing to me rudely rather than letting me ask her supervisor where the disconnect was. Some of the worst customer service I have ever seen. Don't ever use this company. I never was able to speak to the supervisor, and the girl couldn't give me a solid reason. On top of this, I could barely understand the woman.

I just had a horrible experience with Dollar Rent A Car. I choose them because Dave Ramsey recommends them on the show. I love Dave Ramsey and the baby steps, I'm on step 3 and so excited to be out of debt and in a position where I can help my family when chaos hits. My uncle is going through surgery and my dad (his brother) wanted to go down to California and see him so I offered to pay for his rental car. I'm a big Dave Ramsey fan and I have no credit cards. So since I listen to the show, and I know he endorses Dollar, I just automatically went to Dollar to pay for my dad's rental.

After a horrible experience at Europcar in Cancun I walked next door to Dollar Car Rental. Air conditioned office, professional staff, no hard pressure p-selling. I was in and out within 10 minutes. Drop off was as easy. Mid sized 4-door VW was in great shape. Highly recommend this hassle free, professionally run office in Cancun. Start your vacation without the hassle!

A family of four flying in from MN for a wedding of a dear friend in PA. Waited almost an hour for a pick up at the airport while watching every other rental car company's pickups going past MULTIPLE times. Finally getting to the rental, waited over 40 mins in line before getting the car. Didn't have the car I booked. Was not presented options for tolls; the E-ZPass in the car was already opted-in without my knowing. I live in MN where no tolls in highways so obviously oblivious to the possibility that there will be a huge bill if you don't pay the toll yourself by buying your own E-ZPass. Not told this at the time of rental. A few days later, I got hit with a bill for around $50 for passing through tolls a few times in three days. Is this some dishonest scheme to pile charges? Rude and inefficient staff, hidden admin fees and charges amounting to around $100 dollars and toll charges to top it off. A very bad, unpleasant experience. AVOID DOLLAR/HERTZ.

This company was great when I saw they accepted debit cards for anyone under 25. I booked a full-size sedan for 3 days, with a AAA member discount. My rate for the first 2 days was $74.66, the 3rd day $37.33. with a total of $145.77 tax included, $200 deposit. I never got back my $200 deposit by the way. I called on the 3rd day to get an additional day because I was out of town.

I am a disabled veteran so I don't make a ton of money. When mother died suddenly I had to fly home for her wake. I made a rental car reservation and prepaid online, for later that day. I received an email from Dollar confirming the receipt of payment and my bank reflected the same thing payment made to Dollar Rental Car. Only on the confirmation email did the reservation information say a 24 hour hold on the car could be applied. When I landed a few hours later went to the Dollar counter. The clerk informed me that I would not be able to rent the car until 0200 am and they closed at one. I asked for a refund to rent from a another place and they refused saying I needed to call a website I had not ever been to because they we are paid not Dollar.

Dollar Rental Car charges a $15 dollar administrative fee for every toll that you go through...meaning every increment of highway that go through that has tolls adds a $15 charge on top of the actual toll. The Dollar Rental Car near the RDU airport did a terrible job of even mentioning this fee despite having a major toll thoroughfare that leads to the airport. It is appalling that they would not warn customers about such a ridiculous fee.

Desk clerk gave me inaccurate information about dropping the car off in another city. This has been a nightmare and is costing me four hours in time, about $100 additional dollars and abundant frustration. I should have read the reviews before booking with them. Never again.

Service was very good and the employee was very friendly and helpful. Did try to select a smaller vehicle but due to time of year and when original reservation was made, cost would have been higher.

I booked my Dollar rental car on Booking.com. I paid $134 at the time that I booked and was told that when I picked that car up I would only pay the taxes so the total I paid would be around $200. I never agreed to any additional charges at the time of picking up the car so they told me the total would be $208, which seemed right based on the original quote. Later I discovered that a Loss Waiver charge was applied without my consent or knowledge and the $208 I was quoted was on top of the $134 I had already paid. The fee was added to my bill without my knowledge by their employee.

None better than this company. The courteous service and the exceptional condition of the automobiles is incomparable. I will continue to use this company for all my car needs. I have told everyone I know that they should use this automobile company.

On the particular day I rented the vehicle near the LaGuardia airport there were only two counter personnel working and the wait time was 40 Mins. Other than that, the vehicle was perfect. I certainly will use this company again.

I had a camera strap get caught in the liftgate hatch. The back would not open. I called Dollar and they told me to call a Cherokee Dealer. I left 3 messages and never heard back. The other option was to return the SUV to the airport which was an hour away. Disappointed in the lack of help.

The car was fine. But the line at the service counter in Jacksonville airport was awful. Too few employees. Other rental companies seemed to move people quickly. (But I don't know what their charges would have been.)

I rented a car for 4 days and ended up paying almost $500. 3 days after I turn the car in I get a bill for $300 for cleaning, I supposedly smoked in the car. I did not smoke in the car, nobody smoked in the car, I dropped the car off at the airport, caught my flight and was charged $300 after the fact. I will never use them again. I feel robbed.

I was in line for over an hour Orlando Airport in February for my vehicle from Dollar Rent A Car. When I made the reservation over the phone, it was made for pick up at the wrong airport. I'm thankful for the e-mail, while in line I called back and change the airport. The first person I spoke with I feel didn't care. The second person I give 5*****. She was great. After that it was great.

The worst possible experience you can imagine, our lives were in danger with a car that had 3 bad tires, one with a repaired patch that fail on us and worst yet two front tires completely wore to the point where the tires wires were exposed, pictures attached. We found it after almost exit the road while going down a hill. For icing on the cake, I had to buy 3 new tires with my own money and time and had to keep and bring with me to the check out to be able to get a refund, no service or exchange of cars available. I submitted a complaint and did not received even a response at all.

In the middle of our 7 day road trip after traveling on a dirt road the low pressure light came on. We stopped and filled the tire with air and within 10 minutes the low pressure light came back on. We decided to find a motel so we could be safe and call for assistance. When I called the person assisting me gave me two options, one was for one of us to ride with the tow truck driver for two hours to pick up the car and drive it back (as they had no driver to bring us one) or we could wait until morning and call them back and they would arrange to have a car dropped off to us. As it was after six by now and we had been driving all day we decided to wait until the morning.

I used Dollar Rent A Car's website to rent a car. My experience with Dollar Rent A Car was fine, until I returned the car one day early. It was at this point that I discovered that I booked through a third party, Cartrawler. In addition to my low Dollar Rent A Car fee, I had unknowingly incurred third party fees. While Dollar Rent A Car refunded my unused fees, Cartrawler did not. There is no disclaimer on their website to alert consumers about Cartrawler.

Paid the Hotwire $300 fee then they demanded another credit card at the desk. Turned the car in and was charged over $500 in services, insurance, extra driver, fees, more fees whatever they could make up! We were only told about the extra driver fee. Hotwire wouldn’t refund anything and Dollar claimed we agreed to all the other charges. Then had the nerve to send a bill for roll charged that we weren’t told anything about when we thought the sticker in the window took care of that. They are a rip off and shouldn't be in business!

I prepaid and received the voucher online. Upon return, my receipt did not acknowledge the prepay, and to make the experience worse, the TOLL charge was comprised of a FLAT RATE $12.50 per day whether you go thru a toll or not, PLUS a SERVICE FEE! The counter did not bother to tell me that little detail. So my total charge was 50% more than the web site tells you. Why doesn't the web site ask you these questions in advance!? If you use DOLLAR, factor in another 50% after you do your best to decline the additional "services". Very unhappy rental. Record #** (DOLLAR) -- I called both the website (BOOKING #**) and when I found out they were not the company, I called the company. Neither provided customer service beyond a smile in their voice as they acknowledged my experience.

We rented a car in Liberia, Costa Rica. We were overcharged 33% by adding a second driver we did not want, need or use, and by adding two child car seats we did not want, need or use. I tried to appeal the charges with Dollar's customer service and was told they could not help me out, that I would have to appeal from afar with the office in Costa Rica. Of course, the fraud perpetuated on me in Costa Rica was not overturned in Costa Rica, and, again, Dollar's head office refused to help. Don't ever rent internationally from Dollar, because if you have a problem, they will be of NO help with fraudulent charges. I will never use Dollar anywhere, again. I am done with Dollar!

Overall this was my first and last time booking with this company. Never in my life have I had a car I was afraid of making it to and from my destinations. ABS issues, wipers stopped working in a snowstorm. A total hazard to the road. On top of it all FEES!!! Additional fees that are NOT disclosed. Dollar rental are shams and next time I will pay extra as there are full disclosure with the other rental companies. You get what you pay for and next time I will rent a car from a company that maintains their cars so they are safe to drive.

The price of the actual car rental was reasonable, we took a trip to Tampa on the 30th of January, took an insurance as a precaution, and when we arrived the clerk was rude and slammed us with more insurance fees. We were also charged for tolls long after we came back to Canada. My wife and I, will never again deal with these people. The entire cost of this rental was literally half the price of our airline tickets. Not worth the money spent in this particular case. We do not recommend Dollar Car Rental to anyone.

Great customer service. Prices are reasonable (in my opinion) and a large fleet of vehicles to choose from. Staff was very informative and detailed orientated. I am a customer for life. I would definitely recommend DOLLAR Car rental if you're in the Newark Airport Area.

My mom prepaid for a "SPECIALTY" class car for her stay in Orlando. When we went to the front desk to speak to a representative, the most annoying 45 minutes of my life had begun. We said that we would like to get our specialty car and hit the road asap, and he tells us we will be getting a compact class car (most basic option, 150$ less than the specialty segment). We ask why and he goes, "Specialty option means you get a free upgrade if the compact is unavailable and if the next level is not you get one more upgrade and so on." So I said, "Specialty basically means compact then?" He reluctantly says yes admitting the false advertisement (the icon for the specialty was a question mark). Anyways we keep calm and agree to it.

I am extremely pleased with the handling of my rental car at the Dollar Rent A Car desk at Miami International Airport. My desk attendant was Inram **, a very courteous and efficient employee who handled my particular situation with extreme professionalism and helpfulness. Due to the specific situation of my rental agreement, I had the pleasure of meeting Mr. Joaquin **, the desk manager on duty, and as well, I was extremely pleased with his knowledge and professionalism in the handling of my agreement. Five Stars for these two employees. I rent cars frequently and noticed the difference between renting with Dollar Rent A Car and other rental car companies at Miami International Airport. I also like to rent a specific car size and later having the ability to personally select the specific car I want from a lot of rental cars available.

I prepaid a car for my wife for her trip to Florida. When she got to Florida, she went the Dollar rental place to get the car. The rental service employee said she could not get the rental car due to not having a two forms of ID. She had her license and her debit card as well as cash for a deposit, but was still not able to get the car. I called the Dollar service and the lady who spoke with me said I could not get a refund. I asked to speak to the supervisor and was denied. Believe it or not they (Dollar) are willing to lose a customer for life over $38.64. I CANNOT BELIEVE THIS!!!

In December of 2018 I rented a Dollar rental car at the Denver international airport facility. While the car was fine my experience with their billing department was awful! While in Denver not being knowledgeable with how the toll roads worked, I inadvertently had 4 toll violation for a total of 16 dollars. When I receive my bill for these toll violations Dollar had marked them up a whopping 333%. When I appealed the markup, I got an E-mail basically saying they could give me a whopping 16 dollar price break. Before I could even accept this offer, they billed my credit card for the full 333% markup.

I rented a car from Dollar for 5 days from Raleigh airport. I was told by the agent that there would be a $15 admin fee for each day I used tolls. I amassed $11.42 in tolls during the trip to and returning to the airport. I was sent two separate letters: one stating that I owed $45 in admin fees and a second stating that I owed $90 in admin fees for a total of $135 in admin fees. The letter also stated that if I didn't pay the fees they would be sent to a collection agency. Last week I rented a car in Orlando from Alamo. They charged $3.95 per usage day for toll admin fees. Why the big difference? I suggest my fellow renters skip Dollar and go with a company that doesn't rip their customers off. I truly hope Dollar goes bankrupt and the people responsible for this policy get what they deserve.

The Rental was at was to pick up the car at 5 pm. I called Dollar around 3 pm to pick it up earlier. I was told that I could not do that, and I had to be there at 5 pm. I arrived to pick up the car at 4:40 pm. There was no one at the reception. I was really upset because they are supposed to be open until 5 pm. While my wife waited at the counter, I did the line to the hotel front desk while calling Dollar. The hotel told me that they have nothing to do with Dollar and they didn't know why the person was not at the Dollar desk. I have on the phone near an hour while waiting at the desk in case the Rental Agent came back to their desk. It never did.

We were a group of 9 friends traveling to Key West via Miami International Airport and decided to rent a 12-passenger vehicle to take the scenic drive down. Dollar Rental was the only rental company to have a 12-passenger vehicle available at this time. So, we went ahead and booked. We waited 45 mins before we could get the vehicle, only after checking in several times with the representative who assured us they were “getting the vehicle ready” and offered us bottles of water while we waited.

The worse mistake was to rent a car from DOLLAR. I booked a vacation package from Spirit. Well I get to the airport exhausted from traveling, then they tell me, "You rented the smallest car, a car seat will not fit in the back. The only option is for you to upgrade and it's 80$ fee ok and also $50 for the prepaid tolls." Ok fine whatever. At this point I needed a bigger car! Well now I go and get the car. All of them smell horrible and none were clean. At this point there is nothing I could do. Just pick one. Now to return to the car they charge me $130 dollars extra for FEES that I never knew about.

DOLLAR RIPPED ME OFF FOR $878. Rented standard SUV from SLC airport location for the weekend. I did take the vehicle to the beach and so the vehicle was returned dusty. Dollar charged my card $300 for cleaning. Then a few weeks later received a call from a collection agency claiming I had damaged the exterior of the vehicle and was responsible for the $578 in repairs. Absolutely did not incur the damage while I had the vehicle - and since when do they charge $300 for general cleaning. WILL NEVER RENT FROM DOLLAR AGAIN!!!

When I picked the car up I was given an option to either pay $12.00 for electronic tolls or they said I would be billed separately after toll charges came back. I rented for 7 days so they would have charged me $84.00 for tolls. In that week I went through 6 tolls, charge $21.50. But I wasn't just charged the $21.50. They also charge you a $15.00 processing charge per toll, for another $90.00. It may be legal, but Dollar rental is as unethical as they come. They are pathetic/criminal!!

Paid up £500 up front in UK to rent a Dollar car for our family holiday xmas 2019. On landing in Orlando, Dollar rep wanted credit card print to cover tolls. Then offered me a sat nav for free. Walked off, came back 2 mins later and said the charging lead was missing from the kit, but I could have latest GPS tablet instead for free. Asked me to sign for the GPS. On returning car, got an email bill for the tolls (happy to pay) plus £350 before tax for GPS hire. Rep refused to speak to me about the charge and said I had to wait 24 hours as it will all balance and credit back to card would be sorted.

I was given an rate of $106 but they charged $183. Most of it seems to be bogus fees which they claim are mandated but are not. When I called this afternoon I had to wade through fifteen minutes of nonsense phone menus before talking to someone who said they couldn't help because their "systems were down." I asked for a supervisor. The supervisor said the same thing. I asked how they were still renting and returning cars and he said, "Oh, that's a different system." I think they are lying. They just don't want to have to explain how they rip you off. So I filed a BBB complaint and told the credit card company it was a fraudulent charge. I would not rent from these clowns again.

I picked up my rental from CVG airport. The next day when I added a driver I was told by the desk agent there would be no extra charge. Wrong, Dollar charged an extra $13.50 per day for the added driver. I have rented from Enterprise and Avis in the past and added a driver once I got to my destination and have never been charged anything extra. Dollar Rent A Car has lost any future business from me.

I called the customer service number, 800-800-4000, today at approximately 11 am CST on 1/3/19. Your representative was quite bluntly the most rude car rental person that I have ever dealt with. I was calling to inquire about under 25 rentals for my daughter. Online, it showed nothing down, no deposit but it also didn’t show me the age differential for a 22 year old, which is why I called customer service.

I booked Dollar car rental through Spirit Airways at Houston airport. The staff asked me about do I need lose damage coverage and toll charges which I denied. Still they charged me saying lsd charges. I refueled car before 1 mile prior to drop off location still they charged me fueling charge and though my pick up and drop off location were defined they charged me extra for dropping different location. I am professional travelling a lot but this was my worst experience with Dollar. Tried calling them. Every time different person with no proper solution.

It appears that rentarcars.com made an error with our reservation, in that we ordered a mid-size vehicle, and it booked us a compact. I was very careful to book a midsize, in that last year we did this same trip and my wife was furious at me for booking a compact. I checked and double checked before making the reservation. We went out to the car anyway and it was clear that we would not be able to fit in the car that had been given to us.

My son was designated driver & they had me sign as driver also & was charged more without any explanation & my card was used since I bought the package. Then, I called and they said that they were sorry but I sign and nothing could be done. They seem to scam people.

I rented a car in Chicago recently at the O'Hare location. Besides having to wait in line (only about 3 people in front of us) for over 45 minutes, the woman who "helped" us was very rude and unhelpful. We asked her for the street address for returning the car and it was as if we had asked for a million dollars. She actually slammed her hand down on the counter and sighed heavily. This was not the worst of it, however.