Dollar Rent A Car

Dollar Rent A Car Reviews

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Dollar Rent A Car Reviews

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    Page 4 Reviews 240 - 440
    Customer Service

    Reviewed March 18, 2022

    When we recently rented a car from Dollar, they charged us $58.20 without our knowledge for fuel. When we returned the car full of fuel they stated they wouldn't refund the initial charge and that the only thing I could do is call the customer service line. Of course no one answers that line and you are sent in a circle of automated questions.

    In that process I heard that if you have filled your tank before return and had the fuel purchase option, they are sorry but they will not refund your money. Also when we picked up the car it had a tire with a slow leak, we aired up the tire multiple times and when we got to Pensacola we returned the car for exchange because it only had a temporary spare tire and we had several hundred miles to go. They charged us $34.98 for the tire that was leaking when we picked it up. Never ever rent from Dollar/Hertz. They are thieves.

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    Price

    Reviewed Feb. 24, 2022

    I rented a car to travel cross-country with Dollar for summer 2021. They were by far the most affordable car rental place for point to point. Dollar offers a package where you can pay $15 a day to have them cover all tolls. Given only one day of my trip would go through tolls I figured I'd pay cash at the toll booths. However, the toll booths were not staffed and required EZ Pass. Since we didn't have EZ Pass, we attempted to pay online but Dollar has blocked that ability. Post the car rental, I incurred $10.44 of toll charges which I tried to pay myself online. For every single toll pass, Dollar charged me a $15 "administration fee" which is a total rip off. My total bill ended up being over $100 with 6X admin fees. This is not at all in the consumer's best interest and I would highly recommend paying more at a car rental company that isn't Dollar and actually cares about customers.

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    Reviewed Feb. 19, 2022

    I wish I could give a zero. Service is total crap. We have been waiting for over an hour for a rental…isn’t that why you reserve!? I have never had to wait for a rental car in my life until today! Don’t use Dollar!

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    Staff

    Reviewed Feb. 15, 2022

    This company is a real SCAM. I fully prepaid a car, however, when I got to Oakland Airport on Friday, Feb 11, 2022 - around 8:30pm, they had a ** girl highly trained in manipulating customers. And she did not give me the car, and I did not get any refund. She also self-allowed to run a credit check whereas I fully prepaid since January 7, 2022, and had $500 security deposit ready in February 2022. Beside me, other customers were also complaining. I don't know how local, states, and federal authorities can let such SCAM stay in business. DOLLAR CAR RENTAL IS A SCAM. I WOULD RATE THEN 0. Please, never reserve a car with Dollar Car Rental, never, ever.

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    Customer ServiceStaff

    Reviewed Feb. 13, 2022

    I rented a minivan with Expedia to pick up at Atlanta airport. We got there at 11pm on a Friday night and they were out of cars. There was about 25 customers complaining with reservations that had already paid in advance. The employees were rude and offer no options and indicated that it was not their responsibility. This is the worst car rental company that you can ever use.

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    Reviewed Jan. 30, 2022

    If I could give 0 stars I would. They are very rigid with certain rules other companies typically overlook and overprice for these things. The cars aren't even as good as other companies. I will never rent with them again and don't advise anyone else to.

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    Customer ServiceStaff

    Reviewed Jan. 26, 2022

    I was overcharged for the car I rented. I booked the car online and I was given an estimated cost of $76 initially before finalizing the purchase. When I clicked to finalize and prepay the total did not appear on the screen however I received an email saying my charges now totalled $91.08. I happened to check my card activity the morning I arrived (11/6) at the and saw a charge for $149.20 from Hertz. I did ask the clerk and the manager on duty why the amount was almost $60 higher than the amount on my confirmation email. The manager gave me a number to call that could only be reached Monday through Friday.

    I gave it a couple of days and by Wednesday 11/10 I call the number I was given since there was no funds returned to my card. The agent that answered was rude and said I prepaid this amount so there was nothing he could or would do. I've since filed complaints with the Michigan and Florida Attorneys General. I've filed a complaint with the BBB and I encourage all to see Dollar's response as well as view the documents I uploaded. You'll see the email confirmation from Dollar that is $58.13 less than what I was charged as well as the receipt from the rental return. Avoid Dollar at all costs. You will be overcharged.

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    Customer ServicePriceStaff

    Reviewed Jan. 17, 2022

    The total amount of estimate charge was a bit higher than my actual reservation. I asked the person who processed my rental about the difference but the person simply said it was the taxes. Then he called next customer immediately when I was still standing in front of him. It was weird because my reservation total already included taxes and facility fees. I pulled up my reservation sheet to show him the difference. He seemed very bothered to tell me that he didn't charge anything more. Later, I found out that he added one hour prorated charge upon the total because I picked up my car 40 minutes earlier than the reservation time. I was okay with the additional charges, but he should have definitely known that he added the 1-hour extra charge. However he never bothered to tell me or explain what happened. Overall, he was rude from beginning and I left the desk feeling frustrated and intimidated.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2022

    I paid for my car rental online...was NOT given an option for military discount. When I picked up car on Dec 25 at DCA I asked the ticket counter for the military discount. He said he can't do it. I would have to call it in. I called it in on Jan 3 at 9:45am and talked with Ralphal. He was transferring my call to a supervisor, but hung up. I called back and spoke to Alexa at 10:00am. She promised a supervisor would call me back. On Jan 8 at 11:18 I spoke with Thomas. He didn't see any notes about my "case". So he gave me a case number and promised a supervisor would call me back. NOW Jan 15 I called at 1:10 and spoke with Akeem. He kept saying a supervisor would call me back. I said NO, that doesn't work...currently I have been on "hold" for over an hour... I am NEVER use Dollar car rental again... I would NOT recommend Dollar car rental... Look at past reviews...low score as well.

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    Customer ServiceSales & MarketingStaffProcess

    Reviewed Jan. 4, 2022

    Firstly, I would like to say if the nature of my inquiry gave a selection for: "inadequate, incompetent and terribly rude/deceitful behaviour" I would have selected that as my selection for the counter staff at Toronto Pearson Airport Dollar Rent a Car. Secondly, I rarely write reviews or write letters for complaints. As a medical physician/professional and a father of 2, I just don't have the time unless it serves a higher purpose or to prove a point.

    I made a booking for a Dodge Ram nearly 2 months ago at the YYZ airport for 1 day from Jan 3-4/2022. When I arrived, I was greeted nicely by a Caucasian lady who asked me for 2 pieces of I.D. and a credit card. After that, things went completely sour. After providing the necessary documents, she asked me, "what kind of vehicle was I renting", having already the computer screen in front of her with all the information. I said, "a pick-up truck". She said, "why do I need a pick-up truck". I found that very bizarre as it's not of her business but I replied "to move some items". She then said "we do not have pick-up trucks at this location", which I replied with, "that's fine but I reserved one and I should be honored one".

    An Asian gentleman then joined in the conversation as things started getting a little feisty in my conversation that went in circles with the Caucasian lady who was adamant that I made a mistake in my booking. The Asian gentleman asked me for a copy of my reservation which I provided immediately on my phone and he then said, "I do not have any reservation for you sorry." Almost gesturing me to go away and get lost. The lady kept asking me if I wanted a manager to speak to throughout and I finally obliged as I had enough of these counter idiots that either were lying to me or are so incompetent or both that your company should really look into if they are providing proper service to your organization.

    After speaking to the location manager, Pawenjit **, and waiting 3 hours for my vehicle, he finally came through with my vehicle. He was quite nice in the whole process and explained that there was a glitch in the system and he apologized unlike the front desk people. If they just admitted the truth and did not belittle or ridicule me as a fool and not put the blame on me for this problem I wouldn't have been so upset and more understanding as long as the problem was resolved. Pawen was nice, understanding and cared about me and the situation and offered free gas as compensation.

    I want nothing more from Dollar as I'm writing this letter. I hope you make some changes to assure that no one suffers the silliness of the occurrences of what transpired today at the Pearson Toronto Airport to me. I hated the whole experience and I will likely never ever come back or deal with Dollar in my life and I will let everyone I can around me know about the whole ordeal.

    My brother works for CBC news and I did threaten the front desk people if they don't take me seriously, I will report this to the news media when I told them I felt this is a scam. That is, 1) not being honored or even acknowledged of my rental even after presenting 2 id's, 1 cc, and full print out of booking AND 2) accused of being a liar saying it is impossible to make such a reservation even though I was able to do so. If nothing comes of this, I don't really care, your company will suffer eventually and you will fail. Do as you please. I promised I will respond and I have done so. I want nothing more. Ps: You might take advantage of some others and get away with it, but you will never with people like-minded as me. I fight for truth and injustice and I always will. If Pawenjit did not step in and fix the issue I would have made sure to publicly shame your company

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    Price

    Reviewed Dec. 31, 2021

    The worse rental experience ever!! I booked a car with Dollar through Priceline for a week in Hawaii for 13xx for a week. Over the counter I was offered for an upgrade from a premium car to a 4x4 jeep wrangler. The guy showed me the total cost with the new vehicle and I confirmed the difference for upgrade was around five hundreds. I believed that they should charge me the difference but I later received a charge of another 21xx. In the new receipt I didn't see anywhere mentioning the upgrade and the amount I've already paid to them through priceline. I called the customer service. They insisted it was not double charge and didn't even want to investigate. They understood this didn't make sense for an upgrade but that's what you've signed. This was like cheating in a business but they didn't care. I probably have to ask for my bank for help.

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    Customer ServiceContract & TermsPunctuality & Speed

    Reviewed Dec. 20, 2021

    I picked up my car on 12/14/21 @4:30pm and returned it 12/16/21 @ 430AM (12 hrs early). I had to leave the keys in their drop box because no one is there at 430am to accept return vehicles. Apparently they do not check the lock box for keys because for the next three days they charged my debit card on file $100 each day. Between the $530 deposit and the extra three days they ended up taking over $830 from us. They never closed our rental agreement out and said we still had the car. I looked and asked for a direct phone number to the location I rented at (Pensacola, Fl airport) so I could address them directly regarding the matter but to no avail.

    Here it is the last week to shop before Christmas and I now have zero dollars to shop with because these clowns took it all and then some. They have made renting a car a nightmare. Read all of the other reviews and save yourself some money and a ** ton of stress by using a different car rental company. Do not use these morons, they are straight up thieves. I wish I would’ve read the reviews first and not later..

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    Coverage

    Reviewed Nov. 30, 2021

    I rented a car through Priceline on 11/11/2021 and was charged 279, which was supposedly the total. On 11/24 when I went to pick up the car I was asked if I would like the basic coverage, which I thought I had already selected when I made the reservation on Priceline, so I just assumed that is what they meant so I said yes. Well it wasn't. They added their own little insurance and then charged me an additional 272 on top of the 279. They did not explain anything to me at the time of rental. I wasn't given anything to read before signing just asked to sign which was dumb on my part, I realize that. However, why is the company being so deceptive and not explaining their fees or giving the total amount that will be due at the time of rental? It seems pretty shady to me. Will NEVER rent from them again.

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    Customer ServicePricePunctuality & Speed

    Reviewed Nov. 18, 2021

    Originally, I reserved a car with this company through a third party (Expedia, another company I will also not do business with in the future) and paid a base price. I paid that price at time of reservation. When travel day arrived there was incorrect time for pickup and return and it took well over an hour to get that figured out on phone and virtual chat. At first I was told no change could be made without charging me more $. Trying to get that changed was ridiculously difficult and time consuming.

    Upon arriving at my destination airport to get the car, I ended up waiting in line for 4 hours! Four hours beyond my pick up time. Communication about what was happening was terrible and many people dropped out of line, which was more than 80 deep and barely moved. Had I not prepaid through a third party I would also have left. As it turns out, after all was said and done, perhaps I should have.

    I was quoted as to paying taxes and fees upon return which I knew was a quote, but the final cost was more than double the quote. I was charged for service (collision) that I did not request, and there were several more fees that were not clearly explained. Shocked that this might happen after waiting 4 HOURS in line. Communication was terrible. Trying to resolve issues was fruitless. There was no effort to refund any part of this and I ended up paying more for the "taxes, fees and other" than I paid for the base price of the car. It was more than double the quote. I wish I had read some reviews or done some investigating ahead of time as it looks as though this company has many dissatisfied customers. I will never use this company again!!! And I will keep spreading the word.

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    Customer Service

    Reviewed Nov. 15, 2021

    I rented a car using points on my credit card for a trip. Picked up the car, dropped off the car. It was full of gas and I get a bill for 353.67. I call and the tape says to use the online, so three times I get confirmation numbers that they will look into the issue and contact me. Last week I get a call from a collection agency- I sent multiple packages to Dollar and Hertz showing they were paid through points and there were no other fees involved. Still no one contacts me and I get a "you can't rent from us" letter and another collection letter saying it will go on my credit report. Thusly the summary of the experience and the one star. I am talking to an attorney this week on the matter, it's not the money it's the principle.

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    PricePunctuality & Speed

    Reviewed Nov. 8, 2021

    Waited an hour in line to get service, and another 45 minutes waiting for them to get the car ready. The lady told me I could upgrade to a 4 wheel drive - typically it was $100 a day but with my Costco and AAA discounts it would be only $45 a day. I didn't realize until after I returned the car she meant $45 a day on top of the $55 a day I was already paying for the economy model. Then they charged me a fee for returning it 2 hours early. It cost me over $600 to rent a car for five days. Never going back there.

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    Customer ServiceCoverage

    Reviewed Nov. 4, 2021

    I reserved a car with Dollar for a family trip to Boston and pre-paid all but the fees. When we arrived at Logan Airport, the Dollar counter was closed and there was a sign to go to the Thrifty counter, which had a line around the corner and through a door! After waiting over an hour to get our car, the associate tried to charge us for insurance (even though we told him our auto insurance covered rental cars), $12.50/day for a toll pass (which didn't include the actual tolls), and an additional $13.75/day for my husband to drive because we used my credit card to pay and he would have to be listed as an additional driver and they wouldn't let us change the credit card at that point.

    When we returned the car, there was no one at the check-in area, so we checked with the Hertz check-in and were told to leave the keys in the car and just leave the car where we'd parked. The next day, I get my receipt from Dollar with a charge for three additional hours because they didn't bother to check it in until the middle of the afternoon and I had to fight with their customer service to get a refund. I will never again book a car with Hertz, Dollar or Thrifty!

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    Customer ServicePrice

    Reviewed Oct. 30, 2021

    First they tried to sneak in $300 on my reservation, without my knowledge. Good thing I noticed. I drove the car a couple of times. I never smoked and no one else was in the car. Then after I returned it I was charged $400 extra for smoke cleaning! I tried to contact the customer service and spent over 2! hours on the phone. Nobody even bothered answering. I'll just have my bank charge it back. Holy **! It's sinking lower and lower. **

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    Customer ServiceContract & TermsStaff

    Reviewed Oct. 13, 2021

    Too many minuses to mention on renting from Dollar at Denver airport, but here are a few: Long wait for pickup, smoky car, rude employees, long wait for shuttle on return, failed to close out my contract, added a random $50 charge. Just skip Dollar/Thrifty.

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    Reviewed Oct. 13, 2021

    I got hundreds of dollars in fees that I was not made aware of beforehand. For example there was a toll fee of $1.98 from Sunpass and Dollar added an administrative fee of $29.97 to it. There were multiple fees similar to this one.

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    PriceStaff

    Reviewed Oct. 4, 2021

    So, even though the rental car companies are price gouging during this time it was still necessary to OVERPAY to the tune of 628.46 for 4 day rental using an American Airlines CITICARD, which was paid in full up front. The vehicle was returned full of gas and the receipt upon turning the car in shows a zero balance due. Now, days later we are told that we are being charged an additional $76 for filling the vehicle up. Of course, the tank WAS FILLED UP and we provided the bank statement showing the $12.85 fuel charge on the return date from Raceway at AIRPORT BOULEVARD in Columbia S.C., the keywords being AIRPORT BLVD in Columbia S.C.

    This has gone back and forth with the CITI American Airlines Card people as well as DOLLAR Rent A Car people. Obviously receipts mean nothing and the CITI people have said this needs to be handled through DOLLAR at this point. So, I am putting everyone on notice about how these people think they can conduct business. This complaint, which is going on 4 months now, needs to be resolved so that others that read this can decide if they want to chance doing business with HERTZ/DOLLAR/THRIFTY in the future. Let's hope that the right thing is done.

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    Reviewed Oct. 1, 2021

    We accidentally took the car key with us when we dropped off the car in Minneapolis. We thought we had left it in the car because an attendant checked the car, put a check mark in the window, and told us we were good to go. Nobody ever contacted us about the key - I just found an extra charge on my credit card for over $400. When we contacted Dollar, they said we would have had to return the key to them within 24 hours (impossible, of course, unless we flew back to return it). I would not recommend using this company.

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    Reviewed Sept. 28, 2021

    Hello, you think you are getting a really good deal thru Priceline then Dollar Rent A Car. There are all these hidden fees they do not tell us about, until you get the final bill. Which is automatically charged to our credit card. When we called to ask for an explanation, they tell us that a fee of $108.00 was for licensing and registration fee for the car rental company! Why does the customer have to pay for that? Never ever rent from Dollar Rent A Car or Priceline for that matter. It's a total rip off. Our car rental for 4 days came to over $1000.00! Such a travesty.

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    Customer ServicePriceStaff

    Reviewed Sept. 19, 2021

    Made car reservation with Dollar Rent a Car at Ljubljana airport (Slovenia). Reservation was made through Priceline and confirmed by Dollar. When I arrived to Ljubljana, around noon on September 9., there was nobody in the office. Had to call the phone number and the agent told me that she has no knowledge about any reservation. I tried to give her reservation number to check but she was not interested in any search, telling me that there is no reservation she is aware of and that she has no car available. At the time of my arrival, rental price was doubled from my original quote. Checked other rental offices for availability and only Avis/Budget had available car for me. Advice for travelers to Slovenia, do not make car reservation with Dollar. There is no guarantee you will get the car you reserved.

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    Customer ServiceContract & TermsPriceStaff

    Reviewed Sept. 17, 2021

    This was my first time renting out a vehicle and this was the worst experience I've ever had... First, when I arrived to the airport for a memorial service I was trying to retrieve the car everything was a confusing mess, the person who handed me the paperwork was being very vague about the regulations and about the tolls policy. I tried to contact customer service on the phone and asked for clarity but they told me not to worry about it. When I returned the vehicle and reviewed my receipt they had charged me fees upon fees upon fees for nothing, there was fees for dropping off the vehicle and for a gas fee when I was told I wouldn't be charged for it if I filled the tank.

    Now, today I received a letter in the mail saying how I have violated the tolls agreement. Is being charged $46.80. I called to see if this was true and the customer service on the phone read my balance and it jumped up to $58.13!! Go somewhere else that will not abuse you or have hidden fees, the tolls were a total of $6.84 and the administrative fee is $39.96 making a total of $46.80 and this is on the letter I had received today but when I called it magically went to $58.13. Save your money. Go somewhere else or use your own car.

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    Reviewed Sept. 17, 2021

    Inconvenient to fill at return so required some 8 gallons to top up. Was billed nearly $10/gal which was not mentioned when stated at return that it was not full. Apparently a company policy. Will never use Dollar again. Rental for some 250 miles and 8 days on a sub compact was nearly $700!

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    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 2, 2021

    COMPLETE SCAM! Booked this "LUXURY" car (Infinity) through Orbitz. We get off the plane and to the rental car desk. They immediately started the grift with the claims they could not take credit cards. They refused to use the credit card on file. They took a debit card and without any notice RAN A CREDIT CHECK and took a $1,000.00 deposit! Further, after this complete scammer behavior, they drive up in a Nissan Altima that smelled like a bong! There was cannabis water in the ashtray and residue throughout the filthy car! It smelled like a smoke box! THE CAR WAS FILTHY INSIDE AND OUT! They marked the car as having a full tank of gas when it was at 1/4, claiming the gate attendant would "make a note", LIE!

    We asked for a refund on the spot and they refused, saying that because the credit card machines were down we would have to get a refund at another location! We drove two hours to the other airport location to get a refund and were then gaslit to go to ANOTHER LOCATION! The loop of lies continued and we were told we could only return the fraud car to the original location 2.5 hours away! Dollar Rental Car never returned any of our correspondence, other than an email that claimed they were reviewing our complaint...three months ago! How are companies like this in business?! DO NOT RENT FROM THIS HORRIFIC SCAM!

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    Reviewed Aug. 31, 2021

    Dollar decided to bring replacement for disabled car from a location that was very far away. Then they put the tow charge on MY CREDIT CARD! Now they are balking at issuing a me credit even though It was their decision to replace the car and from where to bring it. I first contacted them early evening and it was mid morning the next day before the replacement arrived.

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    PriceStaff

    Reviewed Aug. 12, 2021

    After I returned the car they took 3 times the value with no authorization from my card. They use fake price and fake number. I usually use another company, and I decided to try Dollar because the price. At the end they show me how to feel angry and disappointed with a rent a car company, that never ever happened before in my life. They are terrible.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 8, 2021

    The pickup line at LAX for Dollar (Thrifty) car rental was more than 4 hours! I have less than 24 hours to stay in LA, I decided to dump the plan and use Uber instead. When I called Dollar to cancel the reservation, I was told to cancel through Expedia (where I had booked). I contacted Expedia after my trip, was on the chat for more than 40 mins, the Expedia agent could get connected to Dollar, she had to transfer my request to Expedia's offline team and get back to me up to 10 business days. I will never use Dollar or Thrifty ever!

    Worth of mentioning at LAX, the Hertz car rental which shared the same office with Thrifty (Dollar) had no line at all. They have online checkin through app. Their rental car was ready to drive away at the parking, all check in through their mobile app. No need to contact people behind the counter at all. Although their cars for that day were all rented out, it's much organized, no one who had paid their rental had to wait in a long line to pick up their car. Never Dollar, never Thrifty. That was enough.

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    Customer ServiceCoverage

    Reviewed Aug. 4, 2021

    Do not rent from them!!! We declined the extra insurance and she added it anyway. After a 4 hour flight with 3 kids we just signed the paper so we could get the car and leave. They charged us an extra $300 for insurance we did not want! Customer service is awful. They could care less that we were scammed.

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    Punctuality & SpeedStaff

    Reviewed Aug. 2, 2021

    Just came back from my trip 2 days ago. These guys are not to be trusted. They lied that the vehicle would be cleaned...yet totally the opposite. Came real early to pick up the car. There was very little lighting. My family was in a rush on our trip, it wasn't until we were on the road that we noticed how dirty the rental car was. There were dog hair on the seats, a water bottle left from previous renters. Overall, the inside of the car disgusted me. With Covid19 going on, these people care little about consumers' health. It's definite they didn't even sanitized the inside as well. Don't ever rent from Dollar Rent A Car unless you want the same experience as me.

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    Punctuality & Speed

    Reviewed July 30, 2021

    I prepaid for a Dollar rental car three months in advance of attending a funeral at Arlington National Cemetery. We flew into Reagan National Airport, took the bus to the rental car garage and found about 30 people waiting in seats, floors and everywhere in between. When we got to the front of the line for our prepaid car at our appointed time, we were told no car was ready. This was the case for all of the angry customers in the area. An hour later we got a car. Car was decent and the drop off after the fact went smoothly. At the time of rental however, we found over $100 of taxes and fees had been tacked on to our "PREPAID" expenses. When you add that on to the cost, DOLLAR, which we chose for having the best rates, actually were far from the best rates. Shady business dealings here when you claim one rate then pump it up at the counter.

    Also important to note. DOLLAR is owned by HERTZ. Those customers waiting all around us were a smattering of DOLLAR, THRIFTY and HERTZ customers. Thus I shall be boycotting all three in perpetuity. Read all of the other reviews here. You will see a consistent corporate behavior at locations throughout the US. Terrible company.

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    Staff

    Reviewed July 29, 2021

    These guys are the Spirit Airlines of the car rental business. Never again will I rent a car from these losers. I was scheduled to pick a car up at the Philadelphia Airport on 7/16/2021. After taking the shuttle to their lot, we noticed a large number of people (approximately 50) standing in line waiting outside of the small rental office. It was 95 degrees that day and it 2 1/2 hours to reach the front of the line. These jerks didn't even offer bottles of water to stay hydrated. On top of that, all sorts of hidden charges, such as taxes and 'fees' became apparent. These taxes and 'fees' were never disclosed on the Dollar website when I reserved the car months prior. Bottom line....BUYER BEWARE!

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    Staff

    Reviewed July 22, 2021

    My family told me upon arrival that Chicago Illinois crime rate is at an ultimate high. My family told me out of town license plate tags are definitely targeted to rob & possibly kill the occupants. If the local residents/including employees of Dollar rental knew about this escalating crime, then why did they issue me an out of state plate vehicle to drive around in with my child? I'm glad I visited family outside of Chicago 1st, because they warned me to not drive to Chicago in that vehicle. When I spoke to the members in my family in Chicago, they offered to meet me outside of Chicago without me telling them I wasn't driving to them. This should have been asked at the Dollar rental counter by the agent if I mind getting out of state tag car with the criminals targeting them.

    It also should've been explained about the cash tolls being obsolete since Covid in 2020. I will never forgive Dollar rental for putting our life in the cross hairs of criminals with that out of state license plate car. Hopefully you'll care more about the renters in the future in the Chicago area than a profit because if customers get killed off, who will Dollar rental have to use their services? Dollar rental's non-verbal actions was wreckless & endangered human life.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 22, 2021

    Arrived on evening flight to LAX and waited in line for over 3 hours to get rental which was already paid for. There were only four attendants on duty and they were not at all trying to move the line any faster. The vehicle I requested was not available. BE EXTREMELY CAREFUL of the extra fees they sneak in. I rejected the fuel fee and returned the vehicle on a full tank of gas. When I got my final bill 4 days later I contested the fee and Dollar customer service refused to reimburse me.

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    Customer ServicePrice

    Reviewed July 17, 2021

    All the bad reviews are true, had a car reserved-got there they had no car, so we had to get what they had left, a full size SUV "Kia Sorento is was it was" $250 for one day, next day we returned with no issues, days later were charge $ 336, for late fee's, we returned car 20 minutes sooner than were suppose to and can prove it with our phone app. Called 1800 number they said they would have to check the camera's, still nothing, you call the number back and no one answers, complete awful experience, if I had enough money I would buy the company, fire everyone and sell it off, truly pathetic customer service.

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    Customer ServicePrice

    Reviewed July 17, 2021

    Horrible customer service! Not sure how they stay in business. Rented a car at Charlotte airport, at an exorbitant price, and headed to counter. Two 70 somethings, one using a walker, the other pulling two suitcases and assorted carry-ons. Followed signs to Dollar - different level. Trekked down the long hall and surprise! Terminal closed. Sign on door said go to Hertz - yup back the way we came.

    Drove from Charlotte across I-77 to Virginia to see relatives. Toll road in Statesville area. No problem I thought. Toll reader on windshield so any minor tolls would be added to our rental, right? NOT! This customer gouging outfit actually charged $45 "Administration Fee" for $3 in tolls. Obviously they have no concern about Customer Service or future business. In Florida we have similar toll devices - actual tolls charged, not ridiculous bogus Admin fees! As if a $1,000 week rental weren't bad enough, they add insult to injury. Stay far away from Dollar. They must be financially wrought to be so greedy as to add these fees.

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed July 16, 2021

    Don't use them. Scammers! I rented a car from Dollar way in advance and paid in advance, except for extra charges that I would have to pay for on the day I picked up car. I rented car for Saturday pickup at 1:00pm. I arrived around 1pm and waited in line until 5:30pm. I was sent out to get my car, and waited for 1 hour before I got it. I left the parking lot at 6:30pm. I returned the car early morning at approx 9:30am on the day I was supposed to dropoff, and they charged me a 2 hour late in fee.

    I called the billing department to tell them that I was early in dropping off the car and I should not be charged for the 2 hours late in, when I waited to get my car over six hours late on the first day, which made me miss my conference meeting on that day. They said they don't give partial refunds, so in order to get my money back on my card, I would have to pay them the entire car rental fee first. Which was over $600. I did not want to pay that again. I even asked about a voucher, since I travel often and rent cars all the time, and they said, "No, we don't give out vouchers." Such a scam and RIP off. I will never use them again.

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    Reviewed July 16, 2021

    Dollar was closed, redirected to Thrifty, long line. The car was ok a little sticky under the e brake. But I noticed a chip in the windshield and was unable to contact anyone to inform them of this. So I didn't stress about it took a picture and enjoyed my trip. I used Google maps to direct me back. But it took me to the wrong location. Then I didn't know I had to return the car to Hertz so I drove around looking for dollar's return area. I rented the car at 10:46 and returned it at 11:19. I was charged an extra day! Even though Google maps and poorly marked drop off locations were the reason. Now they are contacting me about the windshield!

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    Customer ServiceStaff

    Reviewed July 14, 2021

    We reserved a small car for a weekend business trip in Phoenix, AZ. It was a long hot shuttle ride to the car rental building, and the experience was about to get much worse. We walked in only to find that Dollar was closed down with a sign pointing us to Thrifty -- where the line was very long. After waiting 40 minutes to speak with an agent at the counter, he told us that our car "wasn't there yet". We were told to wait until we received a phone call from them -- likely 10-15 minutes, but could be 30 minutes.

    When I walked back up to the counter at the 40 minute mark, he told me the car still wasn't there yet, but it would be coming soon. When I asked if they had any cars to rent -- "Yes or No" -- he was evasive and dismissive. Totally unprofessional! We decided to change plans and Uber it to our hotel instead. As we were checking into the hotel we got a call from Thrifty telling us that our car was now available to rent. I told them to stick it...

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    Customer ServiceStaff

    Reviewed July 14, 2021

    I reserved a one-way car rental from DFW using telephone customer service. After I flew to Dallas, I stood in line for an hour with agitated customers because Dollar oversold their inventory. I was denied my car rental on the basis that I didn't have a return flight. The rental itself was $875 and I needed to give a $500 deposit which I was able to do, but the manager stated that the telephone customer service is outsourced to another company and the agents are poorly trained. She stated that a policy change had occurred in April and they no longer offer one-way rentals from DFW airport. A one-way car rental reservation can still be booked online with the company but they have not announced publicly that they don't honor these reservations. I incurred significant expense for hotel and return airfare.

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    Customer ServiceStaff

    Reviewed July 12, 2021

    Called to ask about the status of a car that I had rented. The representative was very condescending. When I asked if I could be transferred he asked "Why"? When I told him he was being rude to me he said "No one else can help you". When I raised my voice to be transferred I was told to "** off and then hung up on. When I called back I spoke to a rep named "Ces" (no id number cause apparently one isn't needed) I asked him to speak to a supervisor. He politely listened to what happened and tried to help. When I asked to speak to a supervisor the answer was like all others. "The manager is in a meeting and can't speak to you." All I wanted to do was cancel and get a refund. Instead I was treated like straight up **. They won't give me my money back for a refund 'cause I never got the car!! There's NO ONE in the US to talk to, the operators could care less if you get a car or not, they hang up on you when you need help.

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    Sales & MarketingPriceStaff

    Reviewed July 10, 2021

    I rented a car for two days. The lady at the front desk explained that there would be a 591 dollar deposit, which I considered to be extremely high compared to other companies. I paid the deposit, and asked her if I need a toll pass. She stated no, and from the airport to the hospital, there were no tolls. She was wrong. She also tried to charge me for insurance without my knowledge, and I asked her why did the price change, and I told her to take the company's insurance off of my bill and that I will be using my personal insurance.

    I drove through the cash lane to pay, but no one was there. I received 3 bills in the mail. The tolls were 1.75, 2.75, and 4.50 which is not a problem. The "ADMINISTRATIVE FEE" is the problem. I just received the bill today which is July 10. I did not neglect to pay for the tolls. Why an administrative fee? The administrative fees are 16.75, 32.75, and 49.50. Please do yourself a favor. Do not rent from this place. Dollar Rent A Car is a scam company and it preys on people who wants to save money. That is why the name says dollar. The deposits are extremely high.

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    Customer ServiceCoverageStaff

    Reviewed July 8, 2021

    We booked a pay-in-advance rate for a car/hotel through Priceline with Dollar Rent-a-car at SAT. Upon arriving we waited almost an hour in line to get to an agent. She was rude, snarky, and would not allow us to have the car although we were completely within policy. She even asked us to call our credit card company and allow her to talk to an Agent, which we did, and our CC Agent did, authorized a transaction and the Agent then said, No, I don't think so. She was unreasonable, at the very least.

    We had our whole family there and was willing to even take a lower class vehicle that would fit our whole family and she refused us service stating policies that were NOT included in Dollar's policy. I'm not sure if she was having a bad day, singled us out, or just generally did not like her job, but she ruined a good portion of our first day of vacation and caused us to incur $800+ out of pocket to rent a vehicle thru enterprise. She humiliated us for no reason & made horrible remarks to us. No one should ever treat anyone the way she treated us. I would never in a million years refer anyone to this company.

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    Customer ServiceCoverageStaff

    Reviewed July 7, 2021

    I made a reservation through carrental8.com and purchased additional collision/theft insurance on top of my car insurance. I thought those two will provide enough protection. When I get to the rental car I couldn't find my credit card. Since I reserved a 7 seater SUV. I was told that I cannot get a car that big without a credit card. Debit doesn't work. After discussing my options, they agree to give me the car with my business debit card but I had to buy additional insurance from them. I tried to convince the agent that my two insurances will provide enough coverage and I don't need a third one but they refused to rent me the car knowing I was desperate to get the car. I had no choice and I purchased the insurance from them.

    I called customer service to complain but after listening my complains, he told me that I agreed to take the insurance offer and told me he cannot help me and hang up the phone on me. Originally I thought the person who processed my rent was trying to play a game to make his commission but after talking to the customer service I learned that it is Dollar's policy. I believe they took advantage of my desperate situation and played bad. I will never rent from Dollar anymore.

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    Customer Service

    Reviewed June 26, 2021

    Waited 2 hours to pick up the rental car!!! The rear window came out of the track with window down!! Waited 45 minutes for service to answer and got only ”I will have a supervisor call you”. As if two hours ago, no one has called!!! We cannot lock the door!! Praying it does not rain!! Never Dollar again.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 26, 2021

    No instructions on how to get to the rental company from the airport besides asking one of the employee at the airport. Waited over an hour in line to pick up the rental. They only had two people working at the time. I told them I had a reservation through Priceline for the vehicle and I already pre-paid for it, they charged me an additional $421 on top of the 300 I had already paid online, and I was upfront that I didn’t want any additional services such as insurance and that I would fuel the vehicle up before I brought it back. Went to drop the vehicle off. Waited over an hour again in the line to try to resolve the extra charge before I left and the representative told me it was for damages.

    I explain to her several times that there were no damages to the vehicle. She then explained that it was for deposit multiple times as well. I told her that it was already pre-paid for and asked why I was being charged again and she went on to explain that I was going to be charged another $193.96. I look at my statement today and it shows an additional charge for the third time for an additional $72. Tried contacting both Priceline and the Dollar rental car company to get this resolved and it is still not resolved almost a week later. Also the lady that was in front of me when I dropped off was completely ignored by the customer service representative. She walks up to the window to get helped because she assumed she was next just as I assumed she was next.

    He did not say anything to her. Walked off to the back room for a few minutes. Came back. Continue to ignore her again. In my eyes that is not good customer service. If you are Busy with other things you should at least acknowledge the customers in front of you and at least say, "Hey I will be with you in just a few moments. Thank you for your patience." But nothing was said by anybody coming in or when you got up to the window or before you got up to the window. I do actually work in customer service and have for many many years and I’ve at least acknowledge people if I’m busy and say, "Thank you. I will be right with you. Give me just a moment." People completely understand if somebody is busy at the moment and can’t be with you to assist you right away.

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    Reviewed June 25, 2021

    I ordered a vehicle on May 20th, 2021 at Midway Airport. Was told it was a Manager's Special that seated 5 adult passengers along with 3 large bags and a small one. Got there only to find out they didn’t open till 9:00 am. In addition the Manager special they gave me was a Spark that did not accommodate 5 passengers nor the luggage. They refuse to upgrade me without paying an additional $75.00 then they charged me more than my receipt said I owed when I got there because I pre-paid. I ended up paying close to $400.00 for a 3 day rental. They refuse to reimburse me for the upgrade charged. And refused to allow me to speak with a manager.

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    Reviewed June 22, 2021

    I returned a car off-hours to the Minneapolis-St. Paul Airport and Dollar Car Rental failed to check my car in. In fact, I was charged for 5 extra days and 800 more miles. Despite, gas receipts, an airline boarding pass, they will not refund the entire overcharge amount. We are still battling over $71.57 which is just enough to make filing in small claims court not worthwhile. Their practices are shady as can be. Do not rent a car from this company and by all means do not ever return a car without having someone physically check you back in.

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    Customer Service

    Reviewed June 16, 2021

    When you sing up for the Express Rewards Benefits they claim you will get 1 point for each dollar you spend, and you can get a free car rental for a day when you reach 500 points. I have already over 3k point and each time I call and try to use my points on a new reservation. They always find a new excuse why you can't use it, And when you ask for a supervisor they will put you on hold for 45 min. And then come back and tell you that they are on the phone and a supervisor will call you back within 2 hours But of course they never call back.

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    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed June 14, 2021

    We were robbed of just under $800 by Dollar Rent a Car for a monthly rental. When we arrived after a 13-hour trip to LAX from NZ, we waited in line for over 1 hour. They rushed us through. They NEVER once mentioned “extras” we were paying, and then hurriedly sent us on our way. When leaving the office, I noticed that the credit card charge was $800 more than what our car voucher stated, but since it was so busy, we could not get back in! When I finally had a chance to contact Dollar via FB massager, I was told that the “extras” were Emergency Sickness Protection (ESP), and Personal Effects Insurance(PEI),…

    Both of which are covered by our travel insurance, so we don’t need them and were charged without our permission or knowledge. We were then told we had to take it up with our local Dollar rental agency. Unfortunately, that is a 2.5 hour ride, or 5 hour round trip here in Arizona, which is impossible for us to do for the moment! Trying to get help via phone so far is impossible.

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    Customer ServiceContract & TermsPrice

    Reviewed June 10, 2021

    We rented from the Dollar website on June 5th 2021. We planned accordingly to our flight arrival on June 9th 2021, to our surprise when we arrive at the counter at Miami International Airport. The lady at the counter looked at our contract and said our contract had been cancelled. After trying to get a new rental, the price changed significantly and she did not want to apply agreed upon services. Meaning we would have to pay all the services as an added extra, making a claim against the first contract charged to my credit card. I do not recommend dollar to anyone, lousy service at best and even worse customer service over the phone.

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    Customer ServiceStaff

    Reviewed June 9, 2021

    We were charged twice for the same thing: we paid Dollar rent a car through Orbitz. We paid at the Dollar counter for additional driver at the airport where we picked up car. We used our own insurance, had no damage, fill gas, did all we suppose to do. Person at the counter was less than helpful. When we came back we are find out we get charged additional $163.69 for the 2nd driver (we already paid at airport and other charges paid already to Orbitz), all promises by Orbitz to call back Monday to send email with updates on resolution...brought nothing. Dollar send evaluation I completed but no response. Disputing with my credit card company charges. Will contact BBB and Consumer Protection Agency.

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    Reliability

    Reviewed June 1, 2021

    We rented a convertible in Jacksonville, Fl for my husband's 50th birthday. We headed out after a long flight and about 10-15 minutes into the drive it began raining. We pulled over to put the top back up. The sensor or something in the car didn't recognize the top was up and secure and we kept getting a message across the screen of the car as well as the seat belt dinging sound. Because of the error message we were getting, we could not unlock/open the trunk of the car so we had to pile our luggage into the back seat of the car. LONG story shortened... after 2 days of our vacation trying to get a new car and not succeeding, we continued driving this car and listened to the seat belt alarm beeping every time we hit 30 and slowed down and then again as we would hit 50 and slowed. We drove the car this way for the week and returned it and tried to get a refund to no avail. Never again will we rent from Dollar.

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    Reviewed May 26, 2021

    Not only did it take forever to get the car, but the additional fees are ridiculously high. I accidentally locked the keys in the car and could not contact anyone in this company for over 24 hours and was stranded on my vacation. Do not use this company, any other rental car place would have been better. Extremely disappointed.

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    Customer Service

    Reviewed May 22, 2021

    I reserved a car a week in advance of my arrival to Chicago Midway Airport. Upon arrival to Dollar Rent A Car, I was told they had no available full size cars available (I reserved a full size car) and would need to wait until someone returned a full size car. The wait line had five others ahead of me and the attendant could not give me an estimated time as to length of wait. I explained I had meetings to attend and this was not acceptable due to having made solid reservations. The attendant stated she could upgrade me to a more expensive car but I would have to pay the difference of $35 dollars a day plus taxes and fees.

    In my view, this is unacceptable. If you can't uphold your commitment to having a reserved car available, go ahead and upgrade the customer at no additional cost to the customer, that's called customer service. Yes, other rental car companies upgrade their customers without charging the customer extra when these incidents occur. Will not be renting here again. This also means no more using Priceline as I would run the risk of them choosing Dollar for me.

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    Price

    Reviewed May 18, 2021

    Dollar is basically stealing money from us. I rented a suburban. Prepaid the gas. Only used 1/4 tank. The pre pay was a hundred dollars. They are not refunding the balance of 75.00 and I prepaid for the car. Then they charged me an additional 75.00 for tax. DO NOT USE THIS COMPANY.

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    Punctuality & SpeedStaff

    Reviewed May 15, 2021

    They took too long to give me the car and only one person was inside the building besides me and only one worker. Then the Car I ordered was not available and I had to use a totally different car making my travel a lot harder. Then when I made it back and even took it back early I didn't get a discount and I was charged saying I was smoking in the vehicle when I wasn't with 3 kids in the car. I reached out to management and still no help.

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    Customer ServicePunctuality & Speed

    Reviewed May 8, 2021

    Stood in line for a full hour, plus an additional hour waiting for a clean car that was reserved in advance. Was charged for accident insurance even though I declined it. Emailed company with a demand for a refund and never heard back. Do NOT use Dollar Rent a Car. It is not a discount.

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    Price

    Reviewed April 14, 2021

    I have had problems with Dollar before but today was really bad. They robbed me at least three ways. I reserved a car online 24 hours in advance cause I have only Debit card. They charged me 111 dollars with 59 to come later for a three day rental. They did not give me car because I do not have a CREDIT CARD, and they kept the MONEY for deposit, Also I had to pay for a hotel reservation 300 miles away cause of this, Plans ruined. Lost almost 200 dollars, when I said, "Give my money back" they gave me runaround 800 800 5252 number where they do nothing. Monstrous robber of 'bad credit riff raff" I guess that is okay?? NO. They ruined my life this week. NYC w 52nd Street Dollar Car Rental Agent Yolanda.

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    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed April 8, 2021

    I rented a large vehicle and paid for it 4 months in advance to pick up at the Oakland, CA airport location. The vehicle was not on the lot for me to pick up. There was no acceptable vehicle that my party of 6 plus all of our luggage would fit in. When I called the 800 number, I was told they had my vehicle on the lot. I told them I was standing at the counter and they do not have my vehicle. The representative said, "It says they have one on the computer." I asked if they could call the counter person and discuss it. They said no. I asked the counter person to call. They said no. I asked if they could call San Francisco and I would drive there to pick up a bigger vehicle. They said no.

    They could not call a different location. I would have to do that. It is IMPOSSIBLE to reach a counter person at a different location. You can only get someone at the 800 number. They didn't have my vehicle NOR could they talk to each other. They offered to refund my money if I was unhappy but that would have left me stranded! We had to cram items at people's feet and on laps to get to our destination.

    My husband picked up a car 5 days later and was forced to take a car with a toll reading device and charged 11.99 a day for a device he did not need! I called the 800 number to complain and was told because he signed the contract, he must pay the money. I explained the lady wouldn't let him leave with the car until he signed the contract even though he repeatedly said he did not want the toll reading device! He was forced to take it. They said he signed a contract and would have to pay the fees. They would NOT refund the bogus charges. I WILL NEVER RENT FROM THIS COMPANY AGAIN!

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    Staff

    Reviewed April 4, 2021

    I reserved n e-car 4 weeks in advance. When I arrived I was told no car was available & would be put on a waiting list. They were severely overbooked & continued to take reservations. I was given multiple excuses by the man on the desk but no car!

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    Customer ServiceContract & TermsPunctuality & SpeedStaff

    Reviewed March 31, 2021

    3/28/21- I rented from Dollar Friday night, later flight coming into Orlando on a flight. Lines are long... not socially distanced. I booked with AAA. I get to the counter with my reservation and the guy asked me if I had basic insurance. I told him I did. I look at the total and it had gone up from $276.29 and some change to $501.71. I told the guy three times I had my own insurance and I did not want theirs. He said the total of around $501.71 was for the $200 hold fee and the rest were taxes. Next day husband tells me there is a $701 charge for the compact car at Dollar. I told him that is wrong and it should be around $500. I go out and get the rental agreement and the guy charged me for the insurance I declined but he explained the bill when I asked 3 times as the $200 fee and the rest taxes.

    So a compact car is now $500. I asked him three times about these charges told him I did not want their insurance I had my own. I called customer service with Dollar. They told me to call the counter at the airport. I called every single option on the phone number given to me to get a person to get a new contract and the insurance taken off. It took me two days to get a person on the phone. I even drove to the airport and the line was 100 plus people deep to get a car.

    I finally get a person on the phone after leaving the airport. He tells me the only way to get this fixed is to go to the airport to which I would have to stand in the line. He said, "You can skip the line... you already have a contract." I said, "You don’t think a lot of angry travelers are going to yell at me." He said, "No, just go to the counter and ask for a new contract." Mind you I’m on vacation and because the guy at the counter who lied to me about what was on my bill initially... I’m wasting my vacation time dealing with this.

    The guy on the phone tells me customer service is not open until Monday. How in the world do you have a business and no weekend customer service. So he said they could take care of it Monday when I call again on my vacation due to guy at the counter. I tried every extension they had over the weekend even roadside assistance. No one answered and the call just hung up three times... you will just be stranded. I told the guy the issues when I was leaving on the car. He said, "I noted all of the issues with the car, cigarette hole in the seat and missing cup holder," but never looked at the car. Also, the guy at the counter murmured something about tolls. Could not hear that either. Who knows what other charges are just going to be added.

    Update on 3/31/2021- finally got a hold of someone and explained to me that I could have gone to any Dollar to get these issues fixed. New to me. Too late now. "It is in the contract." The contract was verbally explained away to me by the representative at the counter. The guy at the counter will explain your bill incorrectly and ignore your request to not add insurance, then explain the charges differently than what you think they are. I would give negative stars if I could.

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    Customer ServicePrice

    Reviewed Feb. 26, 2021

    Never rent a car from Dollar. The are not up front with their bottom line cost. Quoted a price of $296 and charged $653 for a 6 day rental. Customer service and supervisor extremely unhelpful and rude. What happened to good customer service. Absolute disgrace. Never will I rent from Dollar.

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    Reviewed Feb. 15, 2021

    Dollar car rental is lying scammers! Charged us $400 for smoking which Is ridiculous!! No one even was present when we dropped the car off and no one went over anything with us!! Lying con artist thieves!!!

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    Customer ServiceStaff

    Reviewed Feb. 2, 2021

    Booking, picking up, and returning my rental car was hassle-free and easy to navigate; however, dealing with their customer service was quite unprofessional and frustrating. After finding we had some damage to one of my rental car's tires, I contacted the Roadside Assistance hotline where I sat on hold for about 30 minutes. The agent I was speaking with told me that we could exchange our vehicle for a new one at the Dollar Rental car at the Brownsville airport. After driving to the airport we came to find out that that branch of the company had closed 4 months prior.

    We then contacted the hotline again, sat on hold for 45 minutes until I was disconnected, called back, sat on hold for another 40 minutes, and were then connected to another agent. This agent told us to go to a different airport to exchange the vehicle and had us sit on hold to confirm with the new location that they were open and had a vehicle available. When we arrived at the new location 30 minutes later the agent at the counter said she never received a call or was contacted by the Roadside Assistance Agent we spoke to. Fortunately, they did have a car available (five hours after we first dialed the hotline), but it was certainly one of the most frustrating customer service experiences I have ever had.

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    Customer ServicePriceOnline & App

    Reviewed Jan. 27, 2021

    If I could give Dollar-Rent-A-Car negative stars I would. This is an embarrassment of a company with their horrible communication, hidden fees, lack of understanding and they are just an overall poorly managed "company". We booked a Dollar car through Priceline online...we decided we wanted to upgrade before the trip and they said "this was not possible until we were in person". Once we were in person, we upgraded our car and agreed to pay $500.48 for the upgrade, taxes, additional driver, etc... saying our total was $500.48. When we got home, we realized the $140 that we paid to Priceline was not deducted, which is NOT what the lady at the Dollar counter said. SO after talking with SEVEN agents and 1 supervisor.... We ended up paying $640.48 for a car for FOUR days.

    The agents/supervisors have prewritten responses for "conflicts" and have no moral compass. The conversation is difficult to have as they sound like absolute robots. Don't trust, book or even look at their website. Also, does anyone know what a concession fee recovery charge is?!? It is about as much bologna as you think.

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    StaffProcess

    Reviewed Jan. 26, 2021

    If I could give zero stars I would.... The option of paying toll charges was not well explained at the rental counter. We were just asked if we would be encountering tollways and we weren't sure if we would be as we've not been to Houston area. And we were asked if we'd like to prepay the tolls or pay when we were done renting. Again, we weren't sure how we could prepay for a toll when we didn't know if we'd encounter a tollway road. So when we finished the rental, we specifically asked a worker how to pay the tolls and we were told they'd send a bill and info to us. No admin fee or other extras were explained or asked if we understood.

    We received the toll bill for $13.25 and the admin fee of $90 and were shocked and disgusted. What a deceptive business practice. We have told all of our friends on social media and sent text messages to our close friends specifically telling them to never rent from this company or Thrifty Dollar. I know an admin fee may be necessary to pay staff but the amount is ridiculous and we are so disappointed in this company. The process of renting and the car and workers were amazing and I always leave great reviews when we have a lovely experience with a company but this was just so wrong.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Jan. 13, 2021

    I will NEVER be using Dollar rental again. We picked up our rental at MCO. Upon picking it up we were asked about the different "coverage" options, we stated that we did not want any extra coverage for anything. The employee said, "Ok, I just need you to sign declining the coverages." We did not receive anything to read over, just signed on the electronic pen pad. We were given a receipt and went to pick up our car. It was a new model car and we were happy with it, until we got in. For the entire week of having the car and driving with the windows down the smell of ** never went away. Also on day 2 the brakes started making the loudest squealing noise every time to even barely touched the brakes. It was so loud it was hard to have the windows down. So we either got to smell the strong ** smell or have our ears hurt every time we brake for the entire time we drove the rental.

    Fast forward to drop off. It went smooth. Then once we flew home I realized there was an extra charge on our credit card for $33.99 per day totaling $169.95 for "loss/damage coverage". I immediately reached out via Facebook messenger to figure out what this was for. Upon getting no solution over the next 2 days. I called the customer service line. I spoke with someone and explained that we declined ALL extra coverages. He said that since we signed the receipt there was nothing we could do. I explained that we weren't given anything to sign. We were just asked to sign electronically for what we were told was the car pickup. I was told he could not help me.

    The next day I (finally) receive a response via messenger and was told (rudely) that we signed for the charges, there would be no refund of the fees and the decision was final and to not reach out again as there would be no further discussion on the matter. This is the worst customer service experience I have ever had. I would have expected more from such a large company. But lesson learned, we will be using another company for all our future rental needs.

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    Customer Service

    Reviewed Dec. 28, 2020

    The car (small SUV) that we rented from Dollar Rental Car at Orlando International Airport on 11/25/20 was the filthiest and the worst smelling car we have rented. We use rental cars several times each year and have never been in one that was clearly not cleaned at all and was visibly dirty. Unfortunately Dollar was running very short on cars at the airport and we were given an upgrade to a very small SUV rather than the full-size car we had requested. Due to the lack of cars available we felt that if we complained at the time we picked it up we would have been told there aren't any other options. The customer service at the pick-up area was pretty much nonexistent. Sadly we were stuck with a small, extremely dirty SUV type vehicle.

    I did contact someone at the Dollar customer service number we were given but I was simply told to fill out a form on-line. The worst part, as if the spills and dirt throughout the car weren't bad enough, the car had an overbearing smell of cigarette smoke. Yes, even with a sticker attached to the windshield of the car that warns the renter that smoking is not permitted and violators will be charged for the cleaning, someone had clearly smoked in the car and it had not been cleaned to rid the car of the smell. By the end of a week of riding in that rental car my husband and I felt horrible due to the smoke smell. In fact there was even a burn hole in the passenger seat (front).

    What a disgrace and especially during Covid when most car rental companies have gone out of their way to keep cars clean and sanitized. I rented a car locally from another company and they had stickers and notes on the inside of the car letting the customer know that cleaning was done and all precautions had been taken to make the interior as safe as possible...and it was very clean. Several e-mails that were sent to me from Dollar prior to our rental talked about Clean Car guarantee and their website talks about all they do to follow CDC guidelines in regards to Covid. I can tell you Dollar at Orlando International Airport did not clean this car at all.

    I understand that Covid has hit the travel related services quite hard but there is no excuse for the condition of that car and the lack of customer service. In fact during this time of Covid all companies involved in rental of items to numerous individuals should show great concern for cleanliness and safety of those items. I am requesting to hear back from someone at Dollar Rent a Car concerning this issue, we'll see what happens with that. I also want to share the pictures I took so they can see the degree of disgusting we experienced. This is our first experience with renting a car from Dollar and I can say it most likely will be our last.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 9, 2020

    I returned car on time. Clean and full of gas. 2 days later told needed to return car. They withdrew rental charges but kept hold for expected rental and deposit. Told get bank on phone and they’d fix since they had 3x’s the amount of my $. I was in bank manager said he could fix if they’d give code to release $. They said he couldn’t do it. Had to do it by 3 way call with bank hotline. Dumbest thing heard in long time plus all the dates. Dollar rep was saying were wrong. Run around every time on phone with them and get different responses of what’s going on as well. With additional $800ish this has cost me since they overdraft my account. I feel robbed. If I did this I’d go to jail for theft by deception.

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    Customer ServiceContract & TermsPricePunctuality & SpeedStaff

    Reviewed Nov. 30, 2020

    I rented from Dollar (Hertz parent co) 11/25/ - 11/29/20. Unfortunately accepted EZ Pass addition. After realizing I could add a rented car to my own EZ Pass account, same day called and ask for EZ Pass agreement to be taken off. I was told it would be noted on my agreement. The 2019 Cadillac CTS I rented had a slow leak from one tire which I became aware of the following day. By the third day I decided to bring the car in for a exchange because I had enough of putting air in the tire which had cost me around $5 by then.

    When I got to the airport I was told all they had available were minivans but they were going to try to fix the slow leak, about two hours later and growing impatient which the female manager detected after giving me the run-around about not having a comparable car she exchanged the CTS for a Jeep Wrangler that I saw sitting with the minivans in the parking lot when I arrived 2 hours prior. Dollar refused to credit me the additional $50 for the EZ Pass even after not using it, the toll charges were on my EZ Pass account. After filling the tank to the Jeep about 5 miles outside the airport the gas gauge had barely moved from full Dollar added $20 to my final bill for fuel charge. Dollar (Hertz) will nickel and dime you everywhere they can to get your DOLLAR, renters beware.

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    Customer ServiceStaff

    Reviewed Nov. 11, 2020

    I am a reward customer and therefore feel as though there should be some loyalty. I rented a car on November 6 and when I did my credit card was charged $469. $269 for the weekly rental and $200 for the hold. I was fine with that since that is what I agreed to. Later on that night I get an alert from a separate credit card saying that they were also charged $269. I called Dollar Rental to find out why they charged this separate card $269 since they already charged my other card the $269 plus the $200 for the hold. They had no idea what I was talking about and told me that since it wasn’t associated with the rental it would just fall off.

    Well I can assure you that this charge never fell off and I called my credit card company only to be told that I need to call Dollar Rental. I called dollar rental once again and asked to speak to a supervisor and I was told that I could not speak to a supervisor and that that $269 would fall off once I return the car. I once again explained that it should’ve never been charged in the first place since they already received my money on the other credit card. They refused to listen to me and when I asked to speak to a supervisor they hung up on me.

    I rent pretty much every six weeks from them and I will no longer use them. There are many rental companies that I could choose but I chose them because I was impressed with them. I am also notifying anyone fellow colleague who runs a huge corporation and also uses them. I am sure he will be amused to find out how I was treated and will pull his business as well. I feel horrible as I was treated horribly and I feel for anyone who uses them especially if this is how they treat their loyal customers.

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    Customer Service

    Reviewed Nov. 3, 2020

    Don't use Dollar rental. They will literally steal money out of your account. I rented a car for a few days which I paid 230$. After I returned the car I was charged 200 in additional fees. I have no idea what they are. I've called endlessly and I can't get thru. Now I got another bill for 71$ for their toll pass. Which I paid for when I rented the car. Trust me this company is a SCAM! They should be put right out of business. I'm making it a personal mission to let everyone know that Dollar is one of the worst companies out there.

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    Price

    Reviewed Oct. 11, 2020

    I recently booked a Dollar car rental which was subsequently cancelled as my client advised he had Covid symptoms/concerns. I notified Dollar 7-10 days in advance and was surprised to find they still charge cancellation fees even though Covid was the reason - an extremely tone-deaf policy considering the impact on the economy. A better policy might be to apply the deposit towards a future rental? Notwithstanding, I feel a touch of corporate greed and as such will never rent from Dollar again. Shame.

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    Customer ServiceStaff

    Reviewed Oct. 10, 2020

    I guess Dollar/Hertz's bankruptcy troubles are making them desperate for money because they are quickly becoming the company known for tacking on wrongful and fraudulent fees. I picked up my on September 18th at the Portland airport in Maine, which was deserted. The car they gave me REEKED of smoke. But there was no one at the pick-up place to complain to. I left with the intention of reporting it the next day. (Learned my lesson there. Dollar will give you a disgusting car and then blame YOU for it!) Well, you can't get through to anyone by phone at Dollar. The customer service center was closed all weekend. Then they don't answer the phone during the week. They automated service actually put me on hold for an hour (during my vacation) and then disconnected the line! I had no recourse to report the damage. (Dollar eventually blamed me for "not filing a report.")

    After a thoroughly unpleasant 10 days in a car that made my clothes and hair stink of smoke, I went to return it the car on September 27th at their Park Plaza location in Boston intending to complain. Wouldn't you know, there was no one at the drop-off location for me to report it to. It was another deserted parking garage. There were no vacuum cleaners to clean it myself, nothing.

    Then I get my bill and they charged me $400 for "damage." It took me 2 hours (not kidding) to get through by phone to a customer service rep and find out what exactly I was being charged for. Smoke, they said. I explained that I do not smoke. I did not smoke in the car and the car was delivered to me that way. That I tried to report it, but could not due to non-existent customer service. He said there was nothing he could do. I asked to speak to his manager. Another 45 minutes on hold. That guy said there was nothing he could do and suggested I write to Hertz customer relations.

    I emailed with 5 different customer service agents, each one even less effectual and more terrible than the last. They truly do not care. In their mind, the customer is always wrong. In the last exchange they sent me a photo of the damage. There was some sand on the gearshift. Unbelievable. I wrote back, So now it's sand, not smoke? Make up your mind. Also, do you not have a vacuum cleaner? $400 for sand?? Their story kept changing. Smoke. Sand. “You didn't file a report.” Basically anything to shift blame. Clearly, they are understaffed, both at their pickup and drop-off locations and at their customer service centers. But instead of being accountable and owning their mistakes, they blame the customer and tack on wrongful fees to boot. Why are they allowed to get away with this? It's fraud. Do not rent with Dollar or Hertz. What kind of company doesn't take the word of its customers? Oh, one that's in bankruptcy. Good luck with that!

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    Staff

    Reviewed Sept. 22, 2020

    This is my complaint regarding the policy about credit cards. I am a Dollar Express rewards member for many years and have not had any issues with Dollar, Thrifty or Hertz. My complaint is 1st I had to wait in the long ** line at the Hertz counter, 2nd, the agent asked for my ID and credit card, which I gave to her, she didn't ask me for my confirmation number or what company, She said she could not take my credit card because it did not have a chip. I was flabbergasted, What? She said that they have the policy that they only take credit cards or debit cards with chips! They have only machines with the chip reader only! No swipe!

    Instructions from the General manager! So I was told I could go to another car rental business, they take cards without chips which was Alamo. Dollar could not accept my credit card because it does not have a chip! and I was not able to use my credit card at the Atlanta International Airport location that I use all the time at Dollar, Thrifty and Hertz, which I had used 2 weeks prior to that at the DCA location and in July at the Atlanta location. Really disappointing!

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    Customer ServiceContract & TermsPriceStaff

    Reviewed Sept. 15, 2020

    I rented a vehicle from SLC to Las Vegas through Dollar Car Rental. At the time, I spoke to the counter attendant and they said whether I dropped at Las Vegas or Phoenix, both options were the same price ($603) since it was out of state. I decided to go to Phoenix so I called and spoke to Alex (ID **) who gave me a new quote - $326 extra - so I asked to speak to a manager. He assured me that a manager would call back in 24 hours - they did not. I again called and was given the same story - no call back.

    When I returned it in Phoenix, I told the attendant who again reassured me that it would not be an extra charge. When I got my final bill - I had an extra $678 charge. I reached out to executive customer service multiple times and they said my calls never took place despite phone records and said that they can reprice a contract whenever they want.

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    Customer ServiceStaff

    Reviewed July 21, 2020

    Felicia at Memphis, Tennessee airport is very rude. I asked her for her name. She said Felicia. I asked for her last name. She said, “you didn’t need to know y’all that." She makes personal phone calls while assisting customers. I asked for a supervisor & she called TSA to escort me. Very unprofessional!!!!

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    Reviewed July 9, 2020

    I rented a car from Dollar Rent a Car at the beginning of the year as I was planning a trip to Florida to see my elderly mother. Then the pandemic hit. Because of the virus, I had to cancel my plane reservations and rental car as I am just getting over cancer and at a higher risk. I contacted Dollar rent a car and they told me that they would give me my money back. What they did not tell me was that they were going to keep $50 of my money. I tried to reason with them and explain to them that I was going to be visiting my elderly mother at a later date after things were safe in the world but they did not want to hear it. They just told me that they were going to keep my $50 and that was that. I think that sucks.

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    Customer ServicePrice

    Reviewed June 24, 2020

    Rented a Dollar rent car through Expedia at DFW airport. From the moment of check-in it was problematic. Because it was less than 24 hrs since the original rental and not a corp. account they made us purchase their insurance. We are a company, we have our own insurance. We did as they asked to get our employee on the road. He turned the rent car in the same day at the Houston Hobby airport, making sure to fill the car with fuel. Dollar charged us $95.29 for fuel that was not needed. Stayed on hold with that location twice and was rudely hung up on when trying to explain the issue. Went to DFW location to try to resolve the issue and was told to "call ** Houston! What do I look like? Customer Service?" Wow! Watch your receipts for bogus charges. You won't get it back easily.

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    Customer ServiceStaff

    Reviewed June 8, 2020

    Went to the counter at the CAE airport in Columbia. I went to the counter and did my reservation while standing there. I put in all the necessary info and paid. I was charged $219.07 plus $55 for insurance. While waiting for her to get confirmation, I checked my email and my account. I got the confirmation and the receipt. After standing and waiting she tells me I owe $389. Um what?! She said they never received the payment. I showed the confirmation and the receipt. She's obtuse. I was so pissed that I immediately called my credit union and filed a claim. That woman had the nerve to question my making the reservation, even as she stood there reading it. Long story short, they claim they didn't receive the payment and expect me to pay an additional $169. That is a no. I contacted my credit union and will be getting my money back. This is a clown company.

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    Customer Service

    Reviewed June 6, 2020

    I had been searching to rent a van all day. Every place was out or required a major credit card. Finally I reserved a minivan with Dollar rental car in Chattanooga TN at 12:30 pm. Reserved for 2:00 pm. The website said everything checked out and I could pick my vehicle up at that time. We went 45 minutes out of our way just to get there and they tell us they don't have any vehicles period...so it took them 2 hrs to realize they reserved nothing and couldn't call me to inform me.

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    Customer ServiceContract & TermsStaff

    Reviewed May 8, 2020

    Booked a car through CarRentals.com and picked up at the Dollar Rental Car counter at Orlando International Airport Feb 28th 2020. My issue is "Not" with Carrentals.com. It is with Dollar. I agreed to adding on the "Fuel Option" to my agreement and only that. I Did not agree to adding anything else. I signed the estimate and went on my way to enjoy my vacation. It wasnt until I actually received my credit card statement that I saw I was charged from both CarRentals.com and Dollar Rent a Car. Looked at my estimate and final agreement from Dollar and then noticed they had on there that they said I had "agreed" to LDW (Loss Damage Waiver) $271.92. $33.99 per day. If I was actually asked, I most definitely would deny this option. But they charged me for it.

    First call to Dollar, I was on hold for 35 mins before a rep came on. Talked for a bit and she put me on hold again a few times and then the call just ended. Almost an hour of my time spent on the phone for nothing. Next day, called again. Spoke to another rep and then a supervisor. I was told "I am sorry, but you signed the estimate and you have returned the car and it is now a "closed" contract. We can not give you a refund. Next time You should read everything and ask questions."

    Read several reviews on here on this exact situation that happened to others . So it sounds like a fairly common practice for them. So they know what they are doing and are doing this intentionally to get more $$ out of people. Apparently they are getting away with it. Never again. Please do not go to Dollar Rent A Car. They will try to fleece you, if they can get away with it!

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    Sales & MarketingPrice

    Reviewed April 30, 2020

    I was unclear how to pay for using ezpass in the rental car. It was not explained when I rented the car. I made two phone calls and was told I could pay through NJezpass. This turns out not to be the case. Now they want to charge an additional $80 for handling the tolls. What a scam! I have contacted the company numerous times and they just blow you off. They take no responsibility for giving me erroneous information.

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    Sales & MarketingPrice

    Reviewed April 1, 2020

    I reserved a Dollar Rent A Car online in early January 2020 for a trip to Jacksonville, Florida. Our February 7, 2020 flight from BWI to JAX was delayed by 1 hour and 45 minutes due to the weather. Upon arrival, I went to the Dollar Rental counter and provided my information along with my automobile insurance card to the clerk. She processed the transaction and said that she "took care" of the auto insurance. I signed off on the invoice unfortunately. The clerk advised that we would receive a refund of $200 when we returned the car. The $200 credit referred to an additional $200 added to the bill and not to the insurance amount. I disputed the charge but was denied since I signed estimate. I didn't need the auto insurance through Dollar and believe this is a scam. The clerk made no effort to process my request but instead charged the additional amount that Dollar Rental provides. A very disappointing and costly experience. I will not rent with this company again.

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    Customer ServiceStaffProcess

    Reviewed March 18, 2020

    Rented a car in Boston on 2/17/20 - returned 3/2/2020, paid by credit card. Two week later received a letter from Dollar Processing Services telling me that they had paid tolls attributed to my rental use and tacked on $40 worth of 'administration fees' that were due in 12 days and that they would charge to my credit card if I didn't otherwise pay them. Nothing was addressed or advised at the rental counter about tolls, and we have never had this problem with any other rental companies at Logan.

    When I tried calling Dollar Processing Services to complain about the charge I was told that they had nothing to do with it and I would have to speak with Dollar directly. I called Dollar, was cut off several times in the process, and eventually was able to connect with an agent. He told me I should talk with Dollar Processing Services. When I told him I had and they told me to talk with him, he put me on hold and I was cut off. Calling back, I was cut off again. On the third try I spoke with an agent and ask to talk with a supervisor. I was cut off again. Calling back, I was told that no supervisors were available but one would call me back within 24 hours. After not being called back for 24 hours I called again, spoke to an agent and was put on hold for about 5 minutes until a supervisor came on the line and told me that they had no visibility in 'their' system of the tolls and administrative fees could not be waived.

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    CoveragePrice

    Reviewed March 16, 2020

    We rented a car for pickup at Stuttgart airport in Germany. The price looked right. Two problems. One, the receptionist told us that no one that had held a driving license for less than a year could rent a car - per Hertz (parent company) policy. I am 61 years old and have been driving for over 40 years - but I moved to Nevada from California in mid 2019 and so have held a Nevada driver's license for less than a year. Fortunately I had a photo of my old California license on my phone and that was deemed to be evidence enough - although I would have been stuck if I did not happen to have the photo available.

    The bigger issue was that we were told that - per Hertz company policy - we could not rent the car without also signing up for all the related insurance coverages. That had the effect of more than doubling our rental expense. Nowhere prior to our rental had I been informed or notified of this requirement - nor have I seen it with any other car rental company. It all seemed a bit scammy to me. I won't be renting from Dollar or Hertz again.

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    Valerie increased rating by 1 star.
    Customer Service
    After a positive interaction with Dollar Rent A Car, Valerie increased their star rating.

    Reviewed March 15, 2020

    When I picked up my car rental at the Jacksonville Airport I saw one of the attendants sitting in a rental car smoking and talking on her cell phone. I asked the other attendant about her smoking in the car and she said it had just been dropped off and was going to be completely cleaned. I thought this odd and said so. When I got my car it smelled like weed and smoke. I told her and she said it had been cleaned. Not to worry. The car was dirty and smelled. When I turned it back in they billed me a $400 cleaning fee because the car smelled like smoke. My credit card company is disputing this charge and I will never use this company again.

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    Reviewed March 15, 2020

    I find it astounding that Dollar and Priceline would play the blame game and refuse to postpone a booking, or provide a refund, during this pandemic. Their excuse is the specific destination is not subject to a government announcement. Don't they know that pandemic means everywhere. Just takes a good crisis to show their true colours.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 13, 2020

    I used Dollar Car rental for the first time. I gave them the benefit of the doubt despite some of the BAD reviews. I received an amazing quote for SUV at the location at phoenix sky harbor airport. The check in process was pretty smooth. They sent me out to the parking lot to a Nissan Pathfinder. Not a bad vehicle. The front and back bumper were heavily beat up and dented. I told the guy at the gate and he said we know they get damaged from people taking luggage in and out. Okay, its only rental no biggy, I moved on.

    Fast forward to the return date. I arrive at the airport at 330 am. The gentleman walks around the car checks and says you are good to go. I asked about a receipt he said he would email me. 3 days went by no receipt. I check my credit card statement and I was billed almost double the amount. I call the car rental place. You cannot talk to anybody at the location. I believe it was a call center in another country. I call the guy said he will send me a receipt right away and open a ticket for someone to call me from corporate. I said cant I talk to someone now. He said NO. He has to email corporate and they will contact me.

    This time I receive the receipt via email. I was appalled went I saw the receipt. I returned the car on a Monday at 330 AM. It showed I returned the car on WED 11:47 am. Which was impossible as I was already back home. They charged me a late fee each day and double the daily rate of what my special rate was. I called back furious. Told the guy I see what happened. He explained he noted it in the email to corporate.

    3 days went by and nobody contacted me, so I called my credit card company to dispute the overcharges. They went ahead and refunded me the difference. Then I started getting collection notices that dollar rental sent me to collections. I called back and then they said they escalated to corporate, then I receive an email from some guy who has a title of team lead who tells me nothing they can do as I reported them to my credit card. I responded it makes no sense. They said, "If you retract your dispute from the credit card company we will be able to assist. Otherwise there is nothing further we can do."

    So then I call the better business bureau to get involved. They were able to contact someone at corporate and forward me their response. Dollar rental said: we are sorry to hear this happened, we ceased all collections of your debt with us. We have contacted the location and will develop a plan go forward. The better business bureau asked me I was satisfied. I said no, they never acknowledged they made a mistake and ignored all of my communications. They should refund me the whole amount of the car rental to make this right. They went back to them with my response. I was informed by better business bureau they have lost contact with them and unfortunately must close out the case. HORRIBLE CUSTOMER SERVICE DO NOT RENT AT ANY COSTS.

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    Punctuality & SpeedStaff

    Reviewed March 12, 2020

    Rented on Priceline for reasonable fee. Added driver and insurance for the day we needed the car. Car had a flat, but the Premium roadside assistance was a joke. Ended up having to fill tire and back track to get a new car at an airport. They gave us one from Hertz because Dollar did not have a facility at this airport. THEY WOULD NOT BRING US A NEW CAR OR FIX THE ONE WE HAD. WE WERE RIGHT OFF THE HIGHWAY!! Ended up taking a couple hours to get a new car which made us a couple hours late returning the car. Well afterwards we received a bill charging our company for an entire additional day of

    1) Additional operator
    2) Added insurance
    3) Premium roadside Service
    4) A Concession fee was added
    5) A Customer facility fee added

    6) A Energy surcharge fee was added

    Dollar Rental was completely aware of the car problem and reason for late return. We disputed the charges but were denied. An absolute pathetic means of getting additional money out of customers. We have not used Dollar in the past and clearly will never use them again. Hope this helps save other travelers money. Side note, we never get the added insurance or roadside assistance but due to possible weather conditions decided to be safe. Will never do that again either. Back to National Rental Car

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    Customer ServiceSales & MarketingPrice

    Reviewed March 11, 2020

    Watch out for this scam. Had to rent a car from Kansas City Airport to go home for a funeral. I went through the Kansas turnpike. I paid my tolls cash. Dollar charges my card $111.23 for toll violations. I called and they told me that there's no way I paid because there's only digital cameras and no person to take cash. The cars have gps and they know when you go through a toll road. And just because I went through one they charge me, not knowing if I paid. Never using them again. Total **.

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    Customer ServicePriceStaff

    Reviewed March 9, 2020

    In September of 2019, I reserved a rental car with Dollar Rent A Car for my family's use while on vacation in Los Cabos, Mexico over the Christmas Holidays. The total for the one-week rental was estimated at $202.29 on the reservation I made through Priceline. When we arrived in Los Cabos on Monday, December 23, 2019, the Dollar Rent A Car counter attendants told us there were no vehicles available, and while they acknowledged our reservation, they said they could do nothing about it, nor did they really seem to care. We asked what they expected us to do next, and they simply shrugged and went back to their social conversations.

    After calling Priceline and Dollar's customer service lines for a half hour without any help, but a lot of waiting on hold, we started approaching other rental car companies at the same counter. They all claimed that they were short on cars and the cost would be about $600-$800 to get a car for the week. There was no shopping to be done, because as we went from one rental agency to the next at the same counter, they all colluded to extort a high price from the foreign tourists. Finally, after haggling with Thrifty Car Rental (which I knew to be a sister company to Dollar, both of which are owned by Hertz, and may be a source to solve the problem), refusing all forms of insurance that I could (which involved getting my insurance agent in the U.S. on the phone and putting down a credit card deposit of $4,000), we ended up getting a beat-up sedan for $464.79.

    Then on our second to last day of vacation, the car would not start due to a dead battery and we had to forego our day of activities to spend time on the telephone trying to persuade Thrifty to send out a replacement car or to replace the battery in the car we had. The valets at the hotel stated that all of the rental car companies in the area put secondhand parts into the rental cars and dead batteries are a common occurrence for Dollar and Thrifty. We lost an entire day of our vacation!

    When we returned the car, the attendants were very well aware of what had happened from start to finish, and when I asked for a day's worth of credit on the final bill, they smiled at me and said "sorry." The entire experience with Dollar and Thrifty was a complete rip-off. Initially, we thought the lack of an available car was just our bad luck, but then we overheard other customers from Canada and the U.S. being deceived in exactly the same manner as we had been. They were also told that they had to pay for "special Mexican car insurance" which typically ran $600-$800, or they would have to put down incredibly large deposits as we were required to do to avoid the charges.

    When Americans deal with American companies abroad, they expect the same level of respect and customer service that they would get in the U.S. Those are typically the reasons that we try to use U.S. vendors when we travel abroad. Not so with Dollar and Thrifty. Both fell incredibly far short of that, and in effect, colluded to steal from us the additional cost of the car, and to try to steal from us the costs of the "special Mexican car insurance." Mind you that the $4,000 we had to pay on our credit card was not just a hold on our credit card, but an actual payment that we had to hope to have returned when we returned the car. The entire transaction put a cloud over our entire vacation.

    Dollar and Thrifty are both low grade rental car companies that I would never recommend to anyone to use. Personally, my family members will never rent from either one ever again, in the U.S. or abroad. At this point, now three months after all of this took place, I am still arguing with Priceline, Dollar and Thrifty to get any sort of credit back for all that occurred with respect to this car rental. None of the three have responded with any sort of consideration for even a credit against a future rental from them. It really shows how low grade they are as companies.

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    Price

    Reviewed March 7, 2020

    DO NOT RENT HERE!!!! My costs doubled at the counter in Tampa from what I was quoted online! I specified online that I would take the insurance, but was not quoted a price with insurance. Had I known what the ACTUAL price would have been, I would never have rented here. Looking at the other reviews here and elsewhere, I see that I am not alone in this experience. They should give people the entire price at the time they book. Why hide this and surprise folks who are starting a vacation? It was a terrible way to begin and we will NEVER use this company again and we absolutely want to discourage anyone we know from using this company.

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    Customer ServiceSales & Marketing

    Reviewed Feb. 27, 2020

    Rented a car from Dollar rental to be picked up at Orlando Airport and dropped off at Tampa. When I dropped the car off at 5 am to catch my flight no one was available to check me out or give me a receipt. I was ordered to leave the window open and keys in the car. I requested a receipt that the car was good, but because they were closed was given an ok by the attendant. 10 days later my credit card was charged 466 for a smoking fee. I did not smoke in the car and was not sent a bill or email. When I called to resolve issue was offered 100 off. I refused the bogus offer and requested a supervisor. Was told it would be 30 hours before I would get a call back. This place is scamming people. Going to continue to fight. Beware of this and don't return your car after hours!!!!

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    Staff

    Reviewed Feb. 26, 2020

    I rented a Malibu from Dollar Rental in November of 2019. At the counter, the agent asked me if I wanted any extra insurance, which I said no. I told her my insurance company will cover me and didn’t need insurance. I was in Las Vegas for 5 days and when I returned the car they had charged me over $300 for insurance I didn’t ask for. I talked to the manager and because the rental was done he couldn’t refund me the money I paid for the insurance I never asked for. He felt so bad that he gave me a $100 voucher I can use in the coming year. No one would pay over $600 for a Malibu. I will never rent from Dollar or their parent company Hertz again. Of course it was my fault on not checking the forms before I left. I had never had a problem with honesty with them before. Go rent from someone else, will save you money.

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    CoveragePriceStaff

    Reviewed Feb. 26, 2020

    I used a discount site to book my car rental and thought I was getting a reasonable deal. I really don't like how they quoted a certain car and added OR SIMILAR to the rental information. I felt that the car I received, while in the mid-sized car class, was NOT in the same QUALITY classification. I only needed the car for a minimal time, so I was going to be OK with the car they assigned. It turned out to be the least of my concerns.

    The real problem came when the counter agent asked if I wanted to purchase their insurance. Having gone through this before before I politely said NO. The agent then countered EVERY NO THANK YOU with another reason why I needed their insurance. He even went as far as asking me what my personal car insurance deductible was....NONE OF HIS BUSINESS...THAT'S WHAT! While I know it's their job to inform customers and try to sell their extras, I felt that if I didn't FINALLY AGREE, I wasn't going to get out of the airport and get to my destination. It was extreme pressure to purchase and I don't appreciate this business tactic.

    Then when I needed to extend my rental, ALL OF ONE HOUR, I had to purchase insurance for another day. INSURANCE THAT I DIDN'T WANT IN THE FIRST PLACE. It's not even just the insurance. There was this fee and that fee that added up to a ridiculous amount of money. I brought my own Toll booth transponder, so I didn't need to rent theirs or pay their outrageous fees for not having one AND filled up the car with gas before returning, but the final cost of this car rental was absolutely ridiculous.

    I've only rented a car twice before...from other car rental businesses, I should add, so maybe this is my inexperience, but the other times I haven't walked way feeling that I was taken to the cleaners just for a 3 day car rental. I WILL NEVER RECOMMEND DOLLAR CAR RENTAL TO ANYONE! I plan on making their headquarters know my experience, so hopefully no one else has this experience.

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