Dollar Rent A Car Reviews

I paid for fuel beforehand and was assured they would pay me back if I brought the tank full. I brought the tank full, they saw it, and they didn't pay back the fuel! Apparently I have to send a receipt of the gas station and the invoice to Hertz to be reimbursed, something no one told me about! In other rentals they have reimbursed me the moment they saw I had the tank full. What a scam! Still waiting to hear back from Hertz.

I rented a car from Phoenix Airport a few weeks ago - we had to change our flight to an earlier time. I reached out to change our reservation to ADD an additional day - and was told there would be a $50 fine for changing the reservation. Now I understand a fine for cancelling but for adding more days? I was told that they had to cancel the reservation to modify hence the fine. An absolutely absurd and very short-sighted policy. They can keep their $50 and I rented a car from another company. And I will post this negative experience every opportunity I get.

Avoid Dollar Rental at all costs. Paid ahead for car rental. After picking up the car at the airport, and rechecking later in the day, I found they added fees for unrequested extra insurance, extra unrequested road service, fees for some license check item(?), that they charged my card and double my payment. I tried to resolve over the phone and was told they would remove the unauthorized charges on car return. When I returned the car, they said, NOPE. Can’t help you. You have to call Customer Service. No resolve, no regard, horrible service, and almost impossible to even reach customer service. One star is too much.

Rented a car from Dollar at Salt Lake City Utah. They said it was manager's choice. Not concerned because there was only 2 of us. When we got there they said they had a 15 seat van for us. We told them we did not need that large. Well you have to pay 30.00 more if want anything else. We said will take the van then! Then they asked if we belonged to Costco and if we did they would only charge us a one time fee of 15.00 so we agreed. Went to turn car in and they charged us $30.00 extra per day. Refused everything we told them and they said they couldn’t do anything but pay it. We paid an additional $190.00 besides our original bill. Totally dishonest. Never rent from Dollar!!

One star is being way to generous. From reading other reviews about Dollar (which is associated with Hertz), my bad experience with this company was not unique. I reserved a car from Dollar through my credit card travel service, which ended up being detrimental in the long run because Dollar could not resolve any of the issues until after I returned the car. We flew into Phoenix and stood in a very long line at their car rental center for 2 hours, and felt like we were being held hostage because we had prepaid and had no other choice. At the time I did not know Hertz and Dollar were related, now I wonder why they didn't send some of us to the Hertz counter when the line was snaking out the door at the Dollar counter, there was NO line at the Hertz counter.

I rented a car from Dollar Rental in Orlando. The customer rep told me I needed to pay extra for a toll pass that made the vehicle exempt from all toll fees. He was telling this to each customer in line. I told the rep the area I would be travelling in Florida, assuming he was familiar with the state he would know if I would be travelling thru various toll locations. He assured me I would be & that paying $69.95 would be the least expensive way to go. Turned out the highways I travelled only had a few tolls. The total cost of them might have amounted to $15. Seems to me they are taking advantage of customers that don’t know the area by adding unnecessary extras to your contract. Difficult to develop trust with this company.

1 star is too much to rate this company. I had my parents coming from Brazil to visit me in Orlando with a pre-paid voucher with everything that they need. My Dad is 65yo and doesn't speak English and even though Brazil is a VERY IMPORTANT "customer" in Orlando-FL, DOLLAR didn't have anyone on duty to help him during the process so he called me.

This company lies, evades and is downright dishonest. They do not deliver the product described & not on time. Many hidden charges. My rental went from $326.52 to $671.98. Counter person rude & dismissive.

I reserved and purchased my car rental through Priceline and I paid for the car before I traveled. When I arrived in Orlando, I waited in line for almost 90 minutes to get the paperwork to get my vehicle. Went to the garage to retrieve the luxury vehicle I had reserved and the car was not available. They gave me a pickup truck and said I would need to come back in a couple of days and exchange it for the vehicle I had reserved. They ended up double billing me for fees and gas for two vehicles. I called Dollar rental and after being put on hold for 30 minutes they disconnected the call. Priceline was no help either, I would avoid both these businesses. I'm out $242.

Dollar looks to take advantage of and exploit disabled people. We came to the rental counter at MCO airport in Orlando Florida with my wife in a wheel chair. The Dollar employee said the car we had reserved would not have enough room for the wheelchair as well as our luggage so he offered us a free upgrade to a larger vehicle. He went to his supervisor and got the approval for the free upgrade. He even wrote the approval and the supervisor's name on the rental agreement envelope holding the rental agreement documents. We were promised no additional cost for the upgrade to fit my wife's wheelchair. Our credit card was then charged over $1200.

I reserved a convertible car well in advance in the Miami airport, including *paying in full* in advance. Showed up to the Dollar counter and was told there was none available. Then told "just because you reserved the car, doesn't mean we automatically have it." Avoid this scam of a business at all costs people.

NO, NEVER AGAIN! I have rented from Dollar before without a problem, but this current horrible experience wiped out all previous good experiences. I WILL NEVER GIVE THEM MY BUSINESS AGAIN. Similar to United Airlines, being a loyal customer gets you nothing, they don't return the loyalty. Turns out, when you book through Booking.com (Rentalcars.com) or other third-party booking companies, they wash their hands of any problems and turn you over to the booking company...only after wasting hours and days of your time (if you can finally get ahold of anyone, which is extremely difficult and frustrating) collecting details again and again via different agents who don't really care.

As a (previously) loyal Dollar Express customer for nearly 20 years, I had been used to receiving better treatment. It started in December when I made the reservation (at prices about double what we're used to here), I wanted to use some of my points to offset the cost. After a long wait I got an ESL representative who after a long time found that the codes he needed to enter were going to change after Jan 1, and he couldn't do it. He told me to call after Jan 1 so I marked my calendar and followed through. Again after a sizeable wait and getting a novice, poor English-speaker, I was told 500 points were redeemed to lower my total by approximately $95.

Buyer beware! Be very, very aware! The sales people at Dollar Rent A Car will LIE to you to get you to pay much more than you should be paying. (And if you make your rental via AAA, they are no help in getting things resolved. I spent time and effort putting my information together, only to have them tell me that there wasn’t anything that they could do to help.) I hope my story helps someone in the future with any car rental company.

HNL Airport Dollar car rental fails to disclose that a rental car reservation does not lock in a rental car for the requested pick-up time. The manager's special where low-rate economy class cars are advertised without informing customers the car availability is on a first come first serve basis. The current reservation process issues a car rental confirmation for cars they do not have or do not track resulting in 1-2 hours of waiting. This wait time is in addition to the 1-1/2 hour wait at the rental desk where a staff of two assist customers that numbers in the 20-30s in line. A tactic of short staffing the front desk to slow down the line at the rental car pick up. It's like a bait and switch tactic to offer low rental rates with a confirmation number for the selected pick-up time then informing the customer there is no cars available and to wait for one. Dollar has an inadequate system, poor leadership and predatory practices.

I've had a bad experience with Dollar, but believed it was a local feature. It is not. At Baltimore BWI airport, I booked a rental car with Dollar in advance and had to pick up the car at 9pm in the evening. When I came to the desk it turned out that all cars are sold out! And the rep offered me a choice of a) waiting for availability and b) going to hell. Isn't that nice, especially when the night is coming over? Waiting wasn't looking like a compelling option given the long line of people waiting at the counter. The customer is the very last thing they care about in this company. The situation was the same in Thrifty and in fact it was one guy running both of them at that time. Lost big money and time, never see them again.

In July we reserved a mini van for our vacation on the Big Island in December. Showed up to pick up our van, and noticed about 30 people sitting outside Dollar, and not looking happy. Went inside, waited in a long line and when I got to the clerk I was told 'we have no cars'. They had ZERO cars - and they never bothered to contact customers. After asking for a manager, etc - I told the clerk to call all rental companies in the area and find me a van. The unwilling clerk finally obliged. We were able to get a vehicle with Avis but it cost an additional $1,000. Dollar knew they had no cars, knew they could not provide cars to incoming passengers and chose to do nothing about it. Very screwed up. Hopefully Chapter 11 will lead to this company going out of business! Just very crappy of them.

Booked a car and prepaid the car with Discover Cars.com. When I went to pickup the car, Dollar Car Rental advised me that they had no cars. I called Discover Cars.com (for over 2 hours) and they told me that they could not help and basically I was on my own. They said that I could book another car (even tho I already paid for a car) and I could file a claim and hope for the best. They told me they have no other cars and no other solution, however on their website, cars are available to be rented. "We cannot help you." I also called Dollar Car Rental and they basically have no customer service, all they can do is assist in new bookings. "You have to call the location sir. We cannot call them." So I call the location (Dollar Fort Lauderdale Airport) and they do not answer the phone, ever. It's been hours I am trying to reach them.

We were taken advantage of (me and my wife) by an employee at “Dollar Rent A Car”. She sold us insurance products that we didn’t know we are buying. Sneaky way. She used Jargons that we don’t understand and took our money without even knowing. We rented a car on Expedia and the car was with Dollar rent a car. It was promoted at $27 a day and We paid for the collision coverage (insurance) so the total with everything was about $107. Then we took our flight from DFW to Charlotte (CLT) and went to the counter. She didn’t get the reservation number and started asking which car we want so we told her whatever is on the reservation.

I rented a car at the Phoenix AZ airport. I drove the car back to the airport on the date scheduled. I later discovered a $250.00 additional charge on my credit card for a key. Now waiting for adjustment.

I rented a car for a recent trip to Nova Scotia. I picked up the car and there were no issues and no surprises. We were driving the next day and doing some shopping and it was raining. The car leaked from underneath and the passenger side of the car front to back was soaked. All the things that were on the floor in the back seat were soaked and 2 purses on the floor in the front seat were soaked. I called the 1-800 number for the company and it ended up being someone in the U.S. He took my info, gave me a Case # then proceeded to tell me there was nothing they could do, they had no way of getting another car to me. He said if I could get by with the car I would receive a credit on the final bill on my credit card.

Rented a car for my son. He picked it up, and they told him he can select standard or enhanced insurance. No mention it could be waived. They also told him he needed the fuel refill option. My initial quote of $300 for the rental turned into $600. Also have a mystery toll charge even though I had EZPass. They are very hard to contact. I would only use as a last resort.

This past October we rented a car from dollar car rental In Jacksonville Florida… The car was filthy, smoke stained windows, cigarette burns in the seat…. There was no way to contact customer service regarding the quality of the car… We had to call roadside service to actually get a person on the phone to see what if any process to exchange the car for anything else… Unfortunately we would have to drive half a day to return to the Jacksonville airport to even ask for a replacement and there was no guarantee they would have a car for us…. Horrible service, horrible expensive car… Skip Dollar Rental… You will be disappointed

I showed up for my reservation on time today. I was told that they were 'behind in getting vehicles cleaned' and that it would be 30-45 minutes. I asked if there were any other class of car that was ready now. She said, "Yes, you could upgrade for $25 more per day." So, Dollar wants me to pay for their ineptness if I want to leave on time. I declined and ended up waiting an hour and a half! Just mind blowing that they didn't upgrade me to the next class available and expected me to wait or pay for their inventory issues. This is how much Dollar/Thrifty values their customers!

If there is a bigger thief in the world of car rentals, I am unaware. If you want to do business with a reputable rental company, stay away from Dollar Rental Car. With no notice, they charged me $9.99 for every toll I went through. Florida has a system that just charges you via your plate any time you are not registered with SunPass. $24.60 in tolls cost me $114.51 and there is no number to contest this. What a garbage company.

The Dollar Rent A Car at SFO (San Francisco) will charge you a $15 administrative fee for each toll you go through (up to $90), but the customer service person failed to mention this aspect, although they said to drive on through the toll roads without stopping and that the bill will come in the mail. For two tolls, I ended up paying $44 ($30 over the $14 toll fees). This is a exorbitant hidden fee, which should generate them a lot of money.

Do not pay for the fuel purchase option with Dollar rental. I repeat. Do not pay for the fuel purchase option, I rented a car 9-2022 in Tampa and was told, "If you drive the car 100 miles or more then you pay for a full tank." Mind you I used approximately ¼ tank and was charged $61.00 for that. Do not do it. You are better off replacing what you use.

FIND ANY OTHER RENTAL CAR COMPANY‼️ I was unfortunate enough to have booked DOLLAR RENT A CAR for my trip house hunting in Sarasota, Florida. I should’ve canceled the reservation and gone with another company as soon as I got to their rental counter in TAMPA international airport. First woman at counter was very rude right from the start. Then when I gave her my PayPal master card for deposit I was informed that they didn’t take PayPal Mastercard. It says nothing to that effect on their site, I can now see why they don’t‼️ Would give you an extra recourse option.

Although we and the 10 people in front of us had reservations, they had no cars, leaving us stranded at the airport at nearly midnight. Our holiday was on the brink of being ruined because we were visiting a place with no public transport or taxis. Desk staff gave no explanation, no apology, no solution. Just a "we have no cars and it's not my fault". After going around in circles for ages, we learned from the staff on the lot that there was one 12 passenger shuttle van available. Not what we wanted, but we had no choice.

My rental experience with Dollar was fine. I felt they offered a reasonably priced rental and the service we received throughout the rental experience in Burlington, Vermont was pleasant. My issue is with the $15.00 unpaid toll violation notice I just received. We passed through 3 tolls, totally unaware we had not opted into the pre-paid toll service. (As I thought back, I'm not sure we were even offered it). For a .75 cent toll, I must now pay Dollar an additional $15.00 in "admin" fees. No one at Dollar can explain why their admin fees are so high. This is corporate greed on full display. They told me I have to talk to their 3rd party DollarRentalFine.com re: admin costs. But DollarRentalFine told me I have to speak to Dollar corporate. And, as expected, you can't actually reach anyone by phone. Terrible experience! I will never rent from them again. I would rather pay more for a rental.

I first went online to looks at rates. It said pay now for lower cost. So I did. Flew in O'Hare in Chicago. There were two people working the counter and the line was VERY long. Customer service guys were all rushing through everyone, talking super fast about all this extra garbage that people can get. Me, I just want to rent a car. So it was my turn, I could barely understand the guy as he went through everything so fast. I told him, "I'm just going from A to B and want to rent a car. Not interested in everything else." I got my agreement and went to get my car.

As we arrived at the check-out site where we do all the dealing of paperwork before picking up our rental car, right away we noticed the lengthy wait as well as the line that was forming behind us. We approached the representative who called us to assist us with our reservation. As we confirmed our reservation with the representative, I can still remember the number of questions she had asked regarding any additional services we may have wanted to add. The first question she asked; would you like to add a toll coverage to your reservation? She further explained why (I state: in her opinion) she thought we should have added it, then she proceeded by asking us, if we would like to pre-pay for gasoline. My husband agreed to proceed with the process, and I had several exchanges with him because I had disagreed.

Upon arrival after two flights, and little sleep the prior night, we arrive to check-in with 12 customers in front of us and 18 more behind us only to discover 3 customer service agents attending to 2 car rental agencies during peak hours. My reservation in-hand was arranged months prior, yet the agent quickly offered upgrades implying that it is less expensive to the reservation showing a picture of a subcompact similar to a smart car. Insurance was automatically added and refueling by Dollar was described as the same price as at the regular pump.

After being charged for a one way drop off (as expected) I am somewhat disappointed Dollar Rent-a-car thought it was reasonable to charge me an additional $95 dollars for what they recorded as 23 mins late. After dropping off the car at LAX airport in a long line of other cars with nobody about to acknowledge the return I just receive an automatic invoice/receipt showing the additional charge of £95 (day charge) for 23mins late?? I get a survey questionnaire quickly afterwards and complain about the charge for an operations manager to email asking if he can help to then ignore the next three emails!! What is Dollar's customer service policy 'ignore any email you don't want to read?'

We booked online over 1 month prior. We got there a little before midnight, told they didn't have a car for us and we were suppose to pick it up at noon. My paperwork had no time specified as I did not put times in reservation due to uncertainty. We were sent away with no car and at midnight after flying across the US and a long day spent. No solution to the problem offered and when asked why they didn't at least contact us when car wasn't picked up at noon before the (cancelled us out) rep said, "We have people cancel all the time. We can't call you," so I said, "If so many people cancel why don't you have any cars???" Enterprise rep at least told us we may be able to rent the next day at their in town location. We were lucky and Enterprise made sure they had a car ready for us the next day at a decent price. This was at the Eugene OR location.

Arrived to Orlando, FL airport (MCO) 7/21/22 and we waiting with 30 other families for our rental car. We reserve a month prior and paid in full at the time of reservation. They didn’t have any cars for all the reservations. They do not keep track of inventory and over sell their cars. We waited and slept in the airport for over 5.5 hours. Families with infants were also also sleeping on the floor. Dollar wouldn’t credit or reimburse anyone. And if you booked through a 3rd party site (Priceline, Hotwire, etc.) no refund available. We were at their mercy and our entire vacation was thrown off because of this company.

Sam from Dollar rent a car is the worst employee while Hanging up the phone when you have questions. He is impatient and gives the company a bad reputation. I had the second experience about 2 weeks ago. The person is extremely rotten to deal with! I’m going to seek another rental place in the future!

My wife rented a car in Dulles airport, VA for two week. We drove the car to Orlando. Then she got sick right before we were trying to drive back. We called the company to check if we can drop off the car at Orlando without any charges. The person answer the phone told us we can and there won't have any charges. However, later we got a bill way more than we expected. I called them and was told that $430 was charged because we dropped off the car at different location.

We originally reserved a rental through an off-brand rental company pushed by Priceline. A friend who rented in LA had a terrible experience with this company, being aggressively upsold on newfound fees which he declined, yet they would let give him the rental till he was forced to accept those new charges. After hearing his experience, I checked the reviews of that company and saw that those strong-armed tactics were standard operating procedure. I cancelled my reservation with them and booked with Dollar through AAA. We picked up our rental in Phoenix. The representative was pleasant and not pushy with the upsells. The quoted price was charged, and we were allowed to choose our car from the lot. The car was clean and decent. After reading all those horror stories of the other company, our experience with Dollar was wonderfully smooth.

I made a reservation through the Hopper app and paid for the car upfront. I was only supposed to be responsible for another $42.00 but once I arrived to pick up the car the counter agent went through the additional taxes, fees, and add-ons so quickly that before I knew it, he told me I was being charged an additional $400.00. I told him I decline all of those extras but my card had already been ran and all of a sudden I had a hold of $600.00 on my card. This pending hold lasted for a full week and I was eventually charged $142.00 instead of $42.00. I also had to wait for over an hour in line to even get to the counter to get the car. This was the 1st and last time that I used this company. It was literally the worst experience I have ever had with renting a car.

We flew to San Diego from DFW to attend my son's honors ceremony and interment at Fort Rosecrans Military cemetery. I had called and made reservations but did not mention the funeral. When we got there and they asked what the purpose of a trip was I told them. The young man was just awesome. We got such a humongous discount and also the most beautiful large SUV - there were 5 of us - with great gas mileage. We were able to return the car at 4:30AM. There was no hassle we just merely handed them the rental agreement and keys and were able to go. I would so recommend Dollar rental car in San Diego. They treated us like royalty in our time of sorrow. Thank you.

I booked a Dollar rental car reservation through Travelocity with a predetermined rate. I paid a portion upfront and was to pay the balance when I picked up the car. At time of booking I declined all extra services. When asked by the counter agent in Tampa I again declined all extra services. Unfortunately for me, the agent ignored my request and added protection for Loss Damage Waiver and Premium Roadside Service. When I dropped off the car instead of paying the $89.00 I owed as part of my original booking, I was charged $322.88.

I reserved a car for our recent (June 2022) vacation at the Fresno location. In the past I have mostly preferred Dollar however this time, when I arrived, the car was not ready. I then asked for a possible complimentary upgrade or possible military discount both of which were refused. When I was told the car was ready the agent refused to accompany me to the car to explain the features but more importantly the condition of the vehicle. I soon understood why as the "car" was in fact a clunker with more that 50,250 miles exhaustive dings on both sides and the rear and the interior had stains on both the front passenger seat as well on the back seats. Unfortunately I was pressed for time and could not change my plans to return the vehicle.

I reserved a vehicle with Dollar months in advance at the ATL rent a car center. When we arrived at the center, there were 100’s of people trying to rent cars due to some flights being canceled? After waiting in line over an hour (they had one person serving customers), the Dollar representative told everyone they were sold out? When asked about those of us with reservations, we were informed those vehicles were no longer available? I immediately went online and was able to reserve a vehicle with Enterprise and switched to their line! Unlike Dollar, The Enterprise representative made numerous announcements that if you didn’t already have a “confirmed” reservation, then there was no need to stand in line, which shortened the wait time tremendously! I am thankful Enterprise acted professionally and took up the slack from Dollar’s fiasco! I will never use Dollar in the future!

Rented a car from Dollar at Orlando airport in June. Clerk tried to sell us everything but was deceitful and not open and honest with us. Sure enough received a bill for $253. Called customer service who said $40+ was for airport fees - ok understandable, but the rest was for liability insurance which I never agreed to. Customer service said there was nothing they could do because apparently I signed a contract. Lesson - Read everything, but to me this comes close to fraud.

Squeaky and grinding brakes, AC doesn’t work, oil change light on. Car was given FILTHY inside and out. I do not feel safe driving this car so I waited 5 hours for their roadside assistance and finally cancelled because it’s late night. They will not give me a refund nor will they cancel my reservation. They said I’m binded per agreement. Car is also a 2019. Piece of junk. Wow just Wow!

I rented a car from Dollar last month during a trip to NY. Firstly, I waited more than two hours to pickup the car. I was standing in line with probably 12 other customers while two individuals slowly assisted each person. The first day I was in NY, the weather was cold and rainy. The car appeared to be inm working order. However on day two, the sun came out and the temperature outside got warm. That's when I discovered the air conditioner in the car didn't work. For the next three days, I drove around in a car with no air conditioner.

First, I own up to my own negligence. I was negligent in not doing my due diligence and bringing up the minor flaws that I was assured were passed and okay to go. That said, inspecting in a dark garage with the streets of travel and time issues does impede full knowledge of potential issues. Dollar rented a car, passed a car with a bulge in the passenger front tire. It was marked with green marker and hard to see in the dark. This, along with a minor door ding they assured me was okay cost me 270.00 on the return of the vehicle. The ding, again is my due diligence, I'll own it. The bulge could be a safety issue and the complete and utter disregard for safety is appalling.

I prepaid for my rental and when I got to the counter I was charged another $138 in various "fees". On top of that, I drove on an unavoidable toll road that was all electronically charged. I went thru two reader stations on the way to and from my destination. Dollar charged me $15 for each 'read' so I had to pay another $60 for $2.11 worth of tolls. What a scam...they know you can't pay for a toll with cash or credit card so they tack on a huge fee to simply increase their profits. I will never use them again.

I believe if you deal with a company that invests in DECEITFUL advertising. Dollar car rental has become complicit in dealing with such a partner. I have gone on the site numerous times, on an effort to book a rental for San Francisco. I took a pic, but it won't post, so I copied the text.

I rented online for a total charge of 106$. The guy at the counter was a total jerk, snarky and disrespectful. I landed late in the evening and after waiting thirty minutes in line at Ft Lauderdale airport, just wanted to get the car and get out of there. The guy tried to talk me into a toll pass, car seat for an infant although I was traveling alone, he tried three times to get me into a more expensive vehicle, it was exhausting and I finally raised my voice and said “I just want what I paid for when I made the reservation and NOTHING ELSE”. Finally walked out of there and drove to my destination only to discover he charged me for a “damage waiver“ of 203$$ despite my having told him specifically I had my own rental insurance. They also charged a 200$ fee for a hold on, my credit card.

For people who love reading dramatic reviews, this one’s for you… While in Florida, one of the tires in an *expensive* car I rented from Dollar/Thrifty popped. While driving! In the middle of the highway! I managed to safely pull over to the side of the road, and then called the Dollar help line. The woman asked us to check for a spare tire (there was none) and even SHE made a comment sort of like “Dang, y’all are on the side of the highway with no spare tire?” Like?? Ma’am?? If you’re stressing, imagine how I’M feeling!

In February we rented and received a confirmation number for a vehicle at the Atlanta Airport from April 4, 3:00 pm until 9am April 6 for $205 from Dollar Car rental. Upon arriving in Atlanta we were told, by Martina, the rental agent, there were no cars available for us either there or in the entire airport. However she told us there were probably a few still available at the Advantage Rental Agency, a counter away. (There was even a sign out that they still had cars). Parent company to both these agencies is Hertz. The Advantage agent told us the cost would be $1000 plus fees for a total of $1367. Being 700 miles from home and an hour away from our hotel we were forced to proceed with the transaction. Meanwhile, while we were preparing to sign the contract, Martina from Dollar came to the counter and told the agent servicing us that she had a couple more cars available and was ready to send them over to her.

Dollar Rental Company, the worst customer experience imaginable. My family of 5 flew into Orlando on Wednesday April 13th. After picking up our bags, we got into the Dollar car pick up line around 1AM. We waited in line for approximately 30-45 minutes (with about 40 other families) and I realize the line wasn’t moving at all. I ask the lady Dollar Rental rep what was going on and she said there was an issue with inventory, meaning they had none because they had given all of our reservation to other clients.

My experience with Dollar Car Rental (Dollar Rent a Car) at Daytona Beach was absolutely terrible. The lines were incredibly long, they only had one or two staff members, they lied to my face, they indicated false information on my rental documentation and they broke my rental contract. Please do yourself a favor and pay a little bit more to rent somewhere else.

Rented a car at Dollar at Sarasota Airport (went thru Autoslash, then Priceline, then Dollar). Problems at counter resulted in 2.5 hour wait (some sort of computer issue). Chose the option to bring back auto with full tank of gas. Topped off (twice) at Sunoco station that is just under 4 miles from airport. Gas gauge showed a full tank. Final bill came and it showed an extra change (for gas) of just under $39.00. Called them and explained I topped off and they told me they would issue a credit. Of course credit never happened. Called again and got a different story. This time they told me the charge was for 2 gallons of gas and when I told them I had filled tank, they said they couldn't refund but would consider a portion of a refund. Of course nothing ever happened. Finally, I complained to Priceline and they logged my request and said they would get back to me in 7 to 10 days. Of course they never responded either.

On April 3rd I made a reservation in Atlanta for April 18th, prepaid $101.36. I was headed to Atlanta to be with my brother for his surgery. My brother called to tell me the date was changed. I went on to the Dollar website on April 4th to cancel the reservation. A few days later I looked at my credit card and see that they gave me a credit of $51.36, keeping $50 for themselves. After searching I did find that they will charge $50 if cancelled after 24 hours. To me April 3rd to April 4th is 24 hours, or less. Try to find anyone who says anything other than “that is our policy”. Now I need a car in Atlanta for April 25th - you can bet it won’t be Dollar. Save money, go elsewhere.

They charged us $173.79 in hidden fees - rubbish like concession fee and facility use fee etc. This is beyond the normal rental charges etc. Don't rent a car from them - they are a bunch of disgusting thieves!

I rented a car online. I needed to change my car reservation to the next day because my flight was changed to the next day. I called customer service and explained the situation. I was put on hold. The clerk quoted me a new price which was higher than the original price. Keep in mind that my rental is for a day less. When I mentioned this she said it was calculating and put me on hold again. She came back on and said again that was the rate and they are always changing.

Worst rental service. Worst rental service, I rent a car and the firm overprice me. In the homepage the price is excluded VAT, and when I chose a car the agent took 300aed more the price on the homepage. After a hour the car start to shake, I called them and they promise to change the car, after 5 hours when I call them back they promise to change in next morning and nothing happened. I rent the car for week and used it for just 3 hours. And now they want return the cost. BE VERY CAREFUL THE DOLLAR RENT CAR IN AIRPORT TERMINAL 3. SCAM ARTISTS.

They are thieves. I told Dollar I will fill the tank. I don’t want to pay fuel fee and they charged me a fuel fee anyways and when I tried to get a refund they said they didn’t have proof when I filled the tank full of gas and they took my money. I will never rent from them again!!

When we recently rented a car from Dollar, they charged us $58.20 without our knowledge for fuel. When we returned the car full of fuel they stated they wouldn't refund the initial charge and that the only thing I could do is call the customer service line. Of course no one answers that line and you are sent in a circle of automated questions.

I rented a car to travel cross-country with Dollar for summer 2021. They were by far the most affordable car rental place for point to point. Dollar offers a package where you can pay $15 a day to have them cover all tolls. Given only one day of my trip would go through tolls I figured I'd pay cash at the toll booths. However, the toll booths were not staffed and required EZ Pass. Since we didn't have EZ Pass, we attempted to pay online but Dollar has blocked that ability. Post the car rental, I incurred $10.44 of toll charges which I tried to pay myself online. For every single toll pass, Dollar charged me a $15 "administration fee" which is a total rip off. My total bill ended up being over $100 with 6X admin fees. This is not at all in the consumer's best interest and I would highly recommend paying more at a car rental company that isn't Dollar and actually cares about customers.

I wish I could give a zero. Service is total crap. We have been waiting for over an hour for a rental…isn’t that why you reserve!? I have never had to wait for a rental car in my life until today! Don’t use Dollar!

This company is a real SCAM. I fully prepaid a car, however, when I got to Oakland Airport on Friday, Feb 11, 2022 - around 8:30pm, they had a ** girl highly trained in manipulating customers. And she did not give me the car, and I did not get any refund. She also self-allowed to run a credit check whereas I fully prepaid since January 7, 2022, and had $500 security deposit ready in February 2022. Beside me, other customers were also complaining. I don't know how local, states, and federal authorities can let such SCAM stay in business. DOLLAR CAR RENTAL IS A SCAM. I WOULD RATE THEN 0. Please, never reserve a car with Dollar Car Rental, never, ever.

I rented a minivan with Expedia to pick up at Atlanta airport. We got there at 11pm on a Friday night and they were out of cars. There was about 25 customers complaining with reservations that had already paid in advance. The employees were rude and offer no options and indicated that it was not their responsibility. This is the worst car rental company that you can ever use.

If I could give 0 stars I would. They are very rigid with certain rules other companies typically overlook and overprice for these things. The cars aren't even as good as other companies. I will never rent with them again and don't advise anyone else to.

I was overcharged for the car I rented. I booked the car online and I was given an estimated cost of $76 initially before finalizing the purchase. When I clicked to finalize and prepay the total did not appear on the screen however I received an email saying my charges now totalled $91.08. I happened to check my card activity the morning I arrived (11/6) at the and saw a charge for $149.20 from Hertz. I did ask the clerk and the manager on duty why the amount was almost $60 higher than the amount on my confirmation email. The manager gave me a number to call that could only be reached Monday through Friday.

The total amount of estimate charge was a bit higher than my actual reservation. I asked the person who processed my rental about the difference but the person simply said it was the taxes. Then he called next customer immediately when I was still standing in front of him. It was weird because my reservation total already included taxes and facility fees. I pulled up my reservation sheet to show him the difference. He seemed very bothered to tell me that he didn't charge anything more. Later, I found out that he added one hour prorated charge upon the total because I picked up my car 40 minutes earlier than the reservation time. I was okay with the additional charges, but he should have definitely known that he added the 1-hour extra charge. However he never bothered to tell me or explain what happened. Overall, he was rude from beginning and I left the desk feeling frustrated and intimidated.

I paid for my car rental online...was NOT given an option for military discount. When I picked up car on Dec 25 at DCA I asked the ticket counter for the military discount. He said he can't do it. I would have to call it in. I called it in on Jan 3 at 9:45am and talked with Ralphal. He was transferring my call to a supervisor, but hung up. I called back and spoke to Alexa at 10:00am. She promised a supervisor would call me back. On Jan 8 at 11:18 I spoke with Thomas. He didn't see any notes about my "case". So he gave me a case number and promised a supervisor would call me back. NOW Jan 15 I called at 1:10 and spoke with Akeem. He kept saying a supervisor would call me back. I said NO, that doesn't work...currently I have been on "hold" for over an hour... I am NEVER use Dollar car rental again... I would NOT recommend Dollar car rental... Look at past reviews...low score as well.

Firstly, I would like to say if the nature of my inquiry gave a selection for: "inadequate, incompetent and terribly rude/deceitful behaviour" I would have selected that as my selection for the counter staff at Toronto Pearson Airport Dollar Rent a Car. Secondly, I rarely write reviews or write letters for complaints. As a medical physician/professional and a father of 2, I just don't have the time unless it serves a higher purpose or to prove a point.

The worse rental experience ever!! I booked a car with Dollar through Priceline for a week in Hawaii for 13xx for a week. Over the counter I was offered for an upgrade from a premium car to a 4x4 jeep wrangler. The guy showed me the total cost with the new vehicle and I confirmed the difference for upgrade was around five hundreds. I believed that they should charge me the difference but I later received a charge of another 21xx. In the new receipt I didn't see anywhere mentioning the upgrade and the amount I've already paid to them through priceline. I called the customer service. They insisted it was not double charge and didn't even want to investigate. They understood this didn't make sense for an upgrade but that's what you've signed. This was like cheating in a business but they didn't care. I probably have to ask for my bank for help.

I picked up my car on 12/14/21 @4:30pm and returned it 12/16/21 @ 430AM (12 hrs early). I had to leave the keys in their drop box because no one is there at 430am to accept return vehicles. Apparently they do not check the lock box for keys because for the next three days they charged my debit card on file $100 each day. Between the $530 deposit and the extra three days they ended up taking over $830 from us. They never closed our rental agreement out and said we still had the car. I looked and asked for a direct phone number to the location I rented at (Pensacola, Fl airport) so I could address them directly regarding the matter but to no avail.

I rented a car through Priceline on 11/11/2021 and was charged 279, which was supposedly the total. On 11/24 when I went to pick up the car I was asked if I would like the basic coverage, which I thought I had already selected when I made the reservation on Priceline, so I just assumed that is what they meant so I said yes. Well it wasn't. They added their own little insurance and then charged me an additional 272 on top of the 279. They did not explain anything to me at the time of rental. I wasn't given anything to read before signing just asked to sign which was dumb on my part, I realize that. However, why is the company being so deceptive and not explaining their fees or giving the total amount that will be due at the time of rental? It seems pretty shady to me. Will NEVER rent from them again.

Originally, I reserved a car with this company through a third party (Expedia, another company I will also not do business with in the future) and paid a base price. I paid that price at time of reservation. When travel day arrived there was incorrect time for pickup and return and it took well over an hour to get that figured out on phone and virtual chat. At first I was told no change could be made without charging me more $. Trying to get that changed was ridiculously difficult and time consuming.

I rented a car using points on my credit card for a trip. Picked up the car, dropped off the car. It was full of gas and I get a bill for 353.67. I call and the tape says to use the online, so three times I get confirmation numbers that they will look into the issue and contact me. Last week I get a call from a collection agency- I sent multiple packages to Dollar and Hertz showing they were paid through points and there were no other fees involved. Still no one contacts me and I get a "you can't rent from us" letter and another collection letter saying it will go on my credit report. Thusly the summary of the experience and the one star. I am talking to an attorney this week on the matter, it's not the money it's the principle.

Waited an hour in line to get service, and another 45 minutes waiting for them to get the car ready. The lady told me I could upgrade to a 4 wheel drive - typically it was $100 a day but with my Costco and AAA discounts it would be only $45 a day. I didn't realize until after I returned the car she meant $45 a day on top of the $55 a day I was already paying for the economy model. Then they charged me a fee for returning it 2 hours early. It cost me over $600 to rent a car for five days. Never going back there.

I reserved a car with Dollar for a family trip to Boston and pre-paid all but the fees. When we arrived at Logan Airport, the Dollar counter was closed and there was a sign to go to the Thrifty counter, which had a line around the corner and through a door! After waiting over an hour to get our car, the associate tried to charge us for insurance (even though we told him our auto insurance covered rental cars), $12.50/day for a toll pass (which didn't include the actual tolls), and an additional $13.75/day for my husband to drive because we used my credit card to pay and he would have to be listed as an additional driver and they wouldn't let us change the credit card at that point.

First they tried to sneak in $300 on my reservation, without my knowledge. Good thing I noticed. I drove the car a couple of times. I never smoked and no one else was in the car. Then after I returned it I was charged $400 extra for smoke cleaning! I tried to contact the customer service and spent over 2! hours on the phone. Nobody even bothered answering. I'll just have my bank charge it back. Holy **! It's sinking lower and lower. **

Too many minuses to mention on renting from Dollar at Denver airport, but here are a few: Long wait for pickup, smoky car, rude employees, long wait for shuttle on return, failed to close out my contract, added a random $50 charge. Just skip Dollar/Thrifty.

I got hundreds of dollars in fees that I was not made aware of beforehand. For example there was a toll fee of $1.98 from Sunpass and Dollar added an administrative fee of $29.97 to it. There were multiple fees similar to this one.

So, even though the rental car companies are price gouging during this time it was still necessary to OVERPAY to the tune of 628.46 for 4 day rental using an American Airlines CITICARD, which was paid in full up front. The vehicle was returned full of gas and the receipt upon turning the car in shows a zero balance due. Now, days later we are told that we are being charged an additional $76 for filling the vehicle up. Of course, the tank WAS FILLED UP and we provided the bank statement showing the $12.85 fuel charge on the return date from Raceway at AIRPORT BOULEVARD in Columbia S.C., the keywords being AIRPORT BLVD in Columbia S.C.

We accidentally took the car key with us when we dropped off the car in Minneapolis. We thought we had left it in the car because an attendant checked the car, put a check mark in the window, and told us we were good to go. Nobody ever contacted us about the key - I just found an extra charge on my credit card for over $400. When we contacted Dollar, they said we would have had to return the key to them within 24 hours (impossible, of course, unless we flew back to return it). I would not recommend using this company.

Hello, you think you are getting a really good deal thru Priceline then Dollar Rent A Car. There are all these hidden fees they do not tell us about, until you get the final bill. Which is automatically charged to our credit card. When we called to ask for an explanation, they tell us that a fee of $108.00 was for licensing and registration fee for the car rental company! Why does the customer have to pay for that? Never ever rent from Dollar Rent A Car or Priceline for that matter. It's a total rip off. Our car rental for 4 days came to over $1000.00! Such a travesty.

Made car reservation with Dollar Rent a Car at Ljubljana airport (Slovenia). Reservation was made through Priceline and confirmed by Dollar. When I arrived to Ljubljana, around noon on September 9., there was nobody in the office. Had to call the phone number and the agent told me that she has no knowledge about any reservation. I tried to give her reservation number to check but she was not interested in any search, telling me that there is no reservation she is aware of and that she has no car available. At the time of my arrival, rental price was doubled from my original quote. Checked other rental offices for availability and only Avis/Budget had available car for me. Advice for travelers to Slovenia, do not make car reservation with Dollar. There is no guarantee you will get the car you reserved.

This was my first time renting out a vehicle and this was the worst experience I've ever had... First, when I arrived to the airport for a memorial service I was trying to retrieve the car everything was a confusing mess, the person who handed me the paperwork was being very vague about the regulations and about the tolls policy. I tried to contact customer service on the phone and asked for clarity but they told me not to worry about it. When I returned the vehicle and reviewed my receipt they had charged me fees upon fees upon fees for nothing, there was fees for dropping off the vehicle and for a gas fee when I was told I wouldn't be charged for it if I filled the tank.

Inconvenient to fill at return so required some 8 gallons to top up. Was billed nearly $10/gal which was not mentioned when stated at return that it was not full. Apparently a company policy. Will never use Dollar again. Rental for some 250 miles and 8 days on a sub compact was nearly $700!

COMPLETE SCAM! Booked this "LUXURY" car (Infinity) through Orbitz. We get off the plane and to the rental car desk. They immediately started the grift with the claims they could not take credit cards. They refused to use the credit card on file. They took a debit card and without any notice RAN A CREDIT CHECK and took a $1,000.00 deposit! Further, after this complete scammer behavior, they drive up in a Nissan Altima that smelled like a bong! There was cannabis water in the ashtray and residue throughout the filthy car! It smelled like a smoke box! THE CAR WAS FILTHY INSIDE AND OUT! They marked the car as having a full tank of gas when it was at 1/4, claiming the gate attendant would "make a note", LIE!

Dollar decided to bring replacement for disabled car from a location that was very far away. Then they put the tow charge on MY CREDIT CARD! Now they are balking at issuing a me credit even though It was their decision to replace the car and from where to bring it. I first contacted them early evening and it was mid morning the next day before the replacement arrived.

After I returned the car they took 3 times the value with no authorization from my card. They use fake price and fake number. I usually use another company, and I decided to try Dollar because the price. At the end they show me how to feel angry and disappointed with a rent a car company, that never ever happened before in my life. They are terrible.

The pickup line at LAX for Dollar (Thrifty) car rental was more than 4 hours! I have less than 24 hours to stay in LA, I decided to dump the plan and use Uber instead. When I called Dollar to cancel the reservation, I was told to cancel through Expedia (where I had booked). I contacted Expedia after my trip, was on the chat for more than 40 mins, the Expedia agent could get connected to Dollar, she had to transfer my request to Expedia's offline team and get back to me up to 10 business days. I will never use Dollar or Thrifty ever!

Do not rent from them!!! We declined the extra insurance and she added it anyway. After a 4 hour flight with 3 kids we just signed the paper so we could get the car and leave. They charged us an extra $300 for insurance we did not want! Customer service is awful. They could care less that we were scammed.

Just came back from my trip 2 days ago. These guys are not to be trusted. They lied that the vehicle would be cleaned...yet totally the opposite. Came real early to pick up the car. There was very little lighting. My family was in a rush on our trip, it wasn't until we were on the road that we noticed how dirty the rental car was. There were dog hair on the seats, a water bottle left from previous renters. Overall, the inside of the car disgusted me. With Covid19 going on, these people care little about consumers' health. It's definite they didn't even sanitized the inside as well. Don't ever rent from Dollar Rent A Car unless you want the same experience as me.

I prepaid for a Dollar rental car three months in advance of attending a funeral at Arlington National Cemetery. We flew into Reagan National Airport, took the bus to the rental car garage and found about 30 people waiting in seats, floors and everywhere in between. When we got to the front of the line for our prepaid car at our appointed time, we were told no car was ready. This was the case for all of the angry customers in the area. An hour later we got a car. Car was decent and the drop off after the fact went smoothly. At the time of rental however, we found over $100 of taxes and fees had been tacked on to our "PREPAID" expenses. When you add that on to the cost, DOLLAR, which we chose for having the best rates, actually were far from the best rates. Shady business dealings here when you claim one rate then pump it up at the counter.

These guys are the Spirit Airlines of the car rental business. Never again will I rent a car from these losers. I was scheduled to pick a car up at the Philadelphia Airport on 7/16/2021. After taking the shuttle to their lot, we noticed a large number of people (approximately 50) standing in line waiting outside of the small rental office. It was 95 degrees that day and it 2 1/2 hours to reach the front of the line. These jerks didn't even offer bottles of water to stay hydrated. On top of that, all sorts of hidden charges, such as taxes and 'fees' became apparent. These taxes and 'fees' were never disclosed on the Dollar website when I reserved the car months prior. Bottom line....BUYER BEWARE!

My family told me upon arrival that Chicago Illinois crime rate is at an ultimate high. My family told me out of town license plate tags are definitely targeted to rob & possibly kill the occupants. If the local residents/including employees of Dollar rental knew about this escalating crime, then why did they issue me an out of state plate vehicle to drive around in with my child? I'm glad I visited family outside of Chicago 1st, because they warned me to not drive to Chicago in that vehicle. When I spoke to the members in my family in Chicago, they offered to meet me outside of Chicago without me telling them I wasn't driving to them. This should have been asked at the Dollar rental counter by the agent if I mind getting out of state tag car with the criminals targeting them.

Arrived on evening flight to LAX and waited in line for over 3 hours to get rental which was already paid for. There were only four attendants on duty and they were not at all trying to move the line any faster. The vehicle I requested was not available. BE EXTREMELY CAREFUL of the extra fees they sneak in. I rejected the fuel fee and returned the vehicle on a full tank of gas. When I got my final bill 4 days later I contested the fee and Dollar customer service refused to reimburse me.

All the bad reviews are true, had a car reserved-got there they had no car, so we had to get what they had left, a full size SUV "Kia Sorento is was it was" $250 for one day, next day we returned with no issues, days later were charge $ 336, for late fee's, we returned car 20 minutes sooner than were suppose to and can prove it with our phone app. Called 1800 number they said they would have to check the camera's, still nothing, you call the number back and no one answers, complete awful experience, if I had enough money I would buy the company, fire everyone and sell it off, truly pathetic customer service.

Horrible customer service! Not sure how they stay in business. Rented a car at Charlotte airport, at an exorbitant price, and headed to counter. Two 70 somethings, one using a walker, the other pulling two suitcases and assorted carry-ons. Followed signs to Dollar - different level. Trekked down the long hall and surprise! Terminal closed. Sign on door said go to Hertz - yup back the way we came.

Don't use them. Scammers! I rented a car from Dollar way in advance and paid in advance, except for extra charges that I would have to pay for on the day I picked up car. I rented car for Saturday pickup at 1:00pm. I arrived around 1pm and waited in line until 5:30pm. I was sent out to get my car, and waited for 1 hour before I got it. I left the parking lot at 6:30pm. I returned the car early morning at approx 9:30am on the day I was supposed to dropoff, and they charged me a 2 hour late in fee.

Dollar was closed, redirected to Thrifty, long line. The car was ok a little sticky under the e brake. But I noticed a chip in the windshield and was unable to contact anyone to inform them of this. So I didn't stress about it took a picture and enjoyed my trip. I used Google maps to direct me back. But it took me to the wrong location. Then I didn't know I had to return the car to Hertz so I drove around looking for dollar's return area. I rented the car at 10:46 and returned it at 11:19. I was charged an extra day! Even though Google maps and poorly marked drop off locations were the reason. Now they are contacting me about the windshield!

We reserved a small car for a weekend business trip in Phoenix, AZ. It was a long hot shuttle ride to the car rental building, and the experience was about to get much worse. We walked in only to find that Dollar was closed down with a sign pointing us to Thrifty -- where the line was very long. After waiting 40 minutes to speak with an agent at the counter, he told us that our car "wasn't there yet". We were told to wait until we received a phone call from them -- likely 10-15 minutes, but could be 30 minutes.

I reserved a one-way car rental from DFW using telephone customer service. After I flew to Dallas, I stood in line for an hour with agitated customers because Dollar oversold their inventory. I was denied my car rental on the basis that I didn't have a return flight. The rental itself was $875 and I needed to give a $500 deposit which I was able to do, but the manager stated that the telephone customer service is outsourced to another company and the agents are poorly trained. She stated that a policy change had occurred in April and they no longer offer one-way rentals from DFW airport. A one-way car rental reservation can still be booked online with the company but they have not announced publicly that they don't honor these reservations. I incurred significant expense for hotel and return airfare.

Called to ask about the status of a car that I had rented. The representative was very condescending. When I asked if I could be transferred he asked "Why"? When I told him he was being rude to me he said "No one else can help you". When I raised my voice to be transferred I was told to "** off and then hung up on. When I called back I spoke to a rep named "Ces" (no id number cause apparently one isn't needed) I asked him to speak to a supervisor. He politely listened to what happened and tried to help. When I asked to speak to a supervisor the answer was like all others. "The manager is in a meeting and can't speak to you." All I wanted to do was cancel and get a refund. Instead I was treated like straight up **. They won't give me my money back for a refund 'cause I never got the car!! There's NO ONE in the US to talk to, the operators could care less if you get a car or not, they hang up on you when you need help.

I rented a car for two days. The lady at the front desk explained that there would be a 591 dollar deposit, which I considered to be extremely high compared to other companies. I paid the deposit, and asked her if I need a toll pass. She stated no, and from the airport to the hospital, there were no tolls. She was wrong. She also tried to charge me for insurance without my knowledge, and I asked her why did the price change, and I told her to take the company's insurance off of my bill and that I will be using my personal insurance.

We booked a pay-in-advance rate for a car/hotel through Priceline with Dollar Rent-a-car at SAT. Upon arriving we waited almost an hour in line to get to an agent. She was rude, snarky, and would not allow us to have the car although we were completely within policy. She even asked us to call our credit card company and allow her to talk to an Agent, which we did, and our CC Agent did, authorized a transaction and the Agent then said, No, I don't think so. She was unreasonable, at the very least.

I made a reservation through carrental8.com and purchased additional collision/theft insurance on top of my car insurance. I thought those two will provide enough protection. When I get to the rental car I couldn't find my credit card. Since I reserved a 7 seater SUV. I was told that I cannot get a car that big without a credit card. Debit doesn't work. After discussing my options, they agree to give me the car with my business debit card but I had to buy additional insurance from them. I tried to convince the agent that my two insurances will provide enough coverage and I don't need a third one but they refused to rent me the car knowing I was desperate to get the car. I had no choice and I purchased the insurance from them.

Waited 2 hours to pick up the rental car!!! The rear window came out of the track with window down!! Waited 45 minutes for service to answer and got only ”I will have a supervisor call you”. As if two hours ago, no one has called!!! We cannot lock the door!! Praying it does not rain!! Never Dollar again.

No instructions on how to get to the rental company from the airport besides asking one of the employee at the airport. Waited over an hour in line to pick up the rental. They only had two people working at the time. I told them I had a reservation through Priceline for the vehicle and I already pre-paid for it, they charged me an additional $421 on top of the 300 I had already paid online, and I was upfront that I didn’t want any additional services such as insurance and that I would fuel the vehicle up before I brought it back. Went to drop the vehicle off. Waited over an hour again in the line to try to resolve the extra charge before I left and the representative told me it was for damages.

I ordered a vehicle on May 20th, 2021 at Midway Airport. Was told it was a Manager's Special that seated 5 adult passengers along with 3 large bags and a small one. Got there only to find out they didn’t open till 9:00 am. In addition the Manager special they gave me was a Spark that did not accommodate 5 passengers nor the luggage. They refuse to upgrade me without paying an additional $75.00 then they charged me more than my receipt said I owed when I got there because I pre-paid. I ended up paying close to $400.00 for a 3 day rental. They refuse to reimburse me for the upgrade charged. And refused to allow me to speak with a manager.

I returned a car off-hours to the Minneapolis-St. Paul Airport and Dollar Car Rental failed to check my car in. In fact, I was charged for 5 extra days and 800 more miles. Despite, gas receipts, an airline boarding pass, they will not refund the entire overcharge amount. We are still battling over $71.57 which is just enough to make filing in small claims court not worthwhile. Their practices are shady as can be. Do not rent a car from this company and by all means do not ever return a car without having someone physically check you back in.

When you sing up for the Express Rewards Benefits they claim you will get 1 point for each dollar you spend, and you can get a free car rental for a day when you reach 500 points. I have already over 3k point and each time I call and try to use my points on a new reservation. They always find a new excuse why you can't use it, And when you ask for a supervisor they will put you on hold for 45 min. And then come back and tell you that they are on the phone and a supervisor will call you back within 2 hours But of course they never call back.

We were robbed of just under $800 by Dollar Rent a Car for a monthly rental. When we arrived after a 13-hour trip to LAX from NZ, we waited in line for over 1 hour. They rushed us through. They NEVER once mentioned “extras” we were paying, and then hurriedly sent us on our way. When leaving the office, I noticed that the credit card charge was $800 more than what our car voucher stated, but since it was so busy, we could not get back in! When I finally had a chance to contact Dollar via FB massager, I was told that the “extras” were Emergency Sickness Protection (ESP), and Personal Effects Insurance(PEI),…

We rented from the Dollar website on June 5th 2021. We planned accordingly to our flight arrival on June 9th 2021, to our surprise when we arrive at the counter at Miami International Airport. The lady at the counter looked at our contract and said our contract had been cancelled. After trying to get a new rental, the price changed significantly and she did not want to apply agreed upon services. Meaning we would have to pay all the services as an added extra, making a claim against the first contract charged to my credit card. I do not recommend dollar to anyone, lousy service at best and even worse customer service over the phone.

We were charged twice for the same thing: we paid Dollar rent a car through Orbitz. We paid at the Dollar counter for additional driver at the airport where we picked up car. We used our own insurance, had no damage, fill gas, did all we suppose to do. Person at the counter was less than helpful. When we came back we are find out we get charged additional $163.69 for the 2nd driver (we already paid at airport and other charges paid already to Orbitz), all promises by Orbitz to call back Monday to send email with updates on resolution...brought nothing. Dollar send evaluation I completed but no response. Disputing with my credit card company charges. Will contact BBB and Consumer Protection Agency.

We rented a convertible in Jacksonville, Fl for my husband's 50th birthday. We headed out after a long flight and about 10-15 minutes into the drive it began raining. We pulled over to put the top back up. The sensor or something in the car didn't recognize the top was up and secure and we kept getting a message across the screen of the car as well as the seat belt dinging sound. Because of the error message we were getting, we could not unlock/open the trunk of the car so we had to pile our luggage into the back seat of the car. LONG story shortened... after 2 days of our vacation trying to get a new car and not succeeding, we continued driving this car and listened to the seat belt alarm beeping every time we hit 30 and slowed down and then again as we would hit 50 and slowed. We drove the car this way for the week and returned it and tried to get a refund to no avail. Never again will we rent from Dollar.

Not only did it take forever to get the car, but the additional fees are ridiculously high. I accidentally locked the keys in the car and could not contact anyone in this company for over 24 hours and was stranded on my vacation. Do not use this company, any other rental car place would have been better. Extremely disappointed.

I reserved a car a week in advance of my arrival to Chicago Midway Airport. Upon arrival to Dollar Rent A Car, I was told they had no available full size cars available (I reserved a full size car) and would need to wait until someone returned a full size car. The wait line had five others ahead of me and the attendant could not give me an estimated time as to length of wait. I explained I had meetings to attend and this was not acceptable due to having made solid reservations. The attendant stated she could upgrade me to a more expensive car but I would have to pay the difference of $35 dollars a day plus taxes and fees.

Dollar is basically stealing money from us. I rented a suburban. Prepaid the gas. Only used 1/4 tank. The pre pay was a hundred dollars. They are not refunding the balance of 75.00 and I prepaid for the car. Then they charged me an additional 75.00 for tax. DO NOT USE THIS COMPANY.

They took too long to give me the car and only one person was inside the building besides me and only one worker. Then the Car I ordered was not available and I had to use a totally different car making my travel a lot harder. Then when I made it back and even took it back early I didn't get a discount and I was charged saying I was smoking in the vehicle when I wasn't with 3 kids in the car. I reached out to management and still no help.

Stood in line for a full hour, plus an additional hour waiting for a clean car that was reserved in advance. Was charged for accident insurance even though I declined it. Emailed company with a demand for a refund and never heard back. Do NOT use Dollar Rent a Car. It is not a discount.

I have had problems with Dollar before but today was really bad. They robbed me at least three ways. I reserved a car online 24 hours in advance cause I have only Debit card. They charged me 111 dollars with 59 to come later for a three day rental. They did not give me car because I do not have a CREDIT CARD, and they kept the MONEY for deposit, Also I had to pay for a hotel reservation 300 miles away cause of this, Plans ruined. Lost almost 200 dollars, when I said, "Give my money back" they gave me runaround 800 800 5252 number where they do nothing. Monstrous robber of 'bad credit riff raff" I guess that is okay?? NO. They ruined my life this week. NYC w 52nd Street Dollar Car Rental Agent Yolanda.

I rented a large vehicle and paid for it 4 months in advance to pick up at the Oakland, CA airport location. The vehicle was not on the lot for me to pick up. There was no acceptable vehicle that my party of 6 plus all of our luggage would fit in. When I called the 800 number, I was told they had my vehicle on the lot. I told them I was standing at the counter and they do not have my vehicle. The representative said, "It says they have one on the computer." I asked if they could call the counter person and discuss it. They said no. I asked the counter person to call. They said no. I asked if they could call San Francisco and I would drive there to pick up a bigger vehicle. They said no.

I reserved n e-car 4 weeks in advance. When I arrived I was told no car was available & would be put on a waiting list. They were severely overbooked & continued to take reservations. I was given multiple excuses by the man on the desk but no car!

3/28/21- I rented from Dollar Friday night, later flight coming into Orlando on a flight. Lines are long... not socially distanced. I booked with AAA. I get to the counter with my reservation and the guy asked me if I had basic insurance. I told him I did. I look at the total and it had gone up from $276.29 and some change to $501.71. I told the guy three times I had my own insurance and I did not want theirs. He said the total of around $501.71 was for the $200 hold fee and the rest were taxes. Next day husband tells me there is a $701 charge for the compact car at Dollar. I told him that is wrong and it should be around $500. I go out and get the rental agreement and the guy charged me for the insurance I declined but he explained the bill when I asked 3 times as the $200 fee and the rest taxes.

Never rent a car from Dollar. The are not up front with their bottom line cost. Quoted a price of $296 and charged $653 for a 6 day rental. Customer service and supervisor extremely unhelpful and rude. What happened to good customer service. Absolute disgrace. Never will I rent from Dollar.

Dollar car rental is lying scammers! Charged us $400 for smoking which Is ridiculous!! No one even was present when we dropped the car off and no one went over anything with us!! Lying con artist thieves!!!

Booking, picking up, and returning my rental car was hassle-free and easy to navigate; however, dealing with their customer service was quite unprofessional and frustrating. After finding we had some damage to one of my rental car's tires, I contacted the Roadside Assistance hotline where I sat on hold for about 30 minutes. The agent I was speaking with told me that we could exchange our vehicle for a new one at the Dollar Rental car at the Brownsville airport. After driving to the airport we came to find out that that branch of the company had closed 4 months prior.

If I could give Dollar-Rent-A-Car negative stars I would. This is an embarrassment of a company with their horrible communication, hidden fees, lack of understanding and they are just an overall poorly managed "company". We booked a Dollar car through Priceline online...we decided we wanted to upgrade before the trip and they said "this was not possible until we were in person". Once we were in person, we upgraded our car and agreed to pay $500.48 for the upgrade, taxes, additional driver, etc... saying our total was $500.48. When we got home, we realized the $140 that we paid to Priceline was not deducted, which is NOT what the lady at the Dollar counter said. SO after talking with SEVEN agents and 1 supervisor.... We ended up paying $640.48 for a car for FOUR days.

If I could give zero stars I would.... The option of paying toll charges was not well explained at the rental counter. We were just asked if we would be encountering tollways and we weren't sure if we would be as we've not been to Houston area. And we were asked if we'd like to prepay the tolls or pay when we were done renting. Again, we weren't sure how we could prepay for a toll when we didn't know if we'd encounter a tollway road. So when we finished the rental, we specifically asked a worker how to pay the tolls and we were told they'd send a bill and info to us. No admin fee or other extras were explained or asked if we understood.

I will NEVER be using Dollar rental again. We picked up our rental at MCO. Upon picking it up we were asked about the different "coverage" options, we stated that we did not want any extra coverage for anything. The employee said, "Ok, I just need you to sign declining the coverages." We did not receive anything to read over, just signed on the electronic pen pad. We were given a receipt and went to pick up our car. It was a new model car and we were happy with it, until we got in. For the entire week of having the car and driving with the windows down the smell of ** never went away. Also on day 2 the brakes started making the loudest squealing noise every time to even barely touched the brakes. It was so loud it was hard to have the windows down. So we either got to smell the strong ** smell or have our ears hurt every time we brake for the entire time we drove the rental.

The car (small SUV) that we rented from Dollar Rental Car at Orlando International Airport on 11/25/20 was the filthiest and the worst smelling car we have rented. We use rental cars several times each year and have never been in one that was clearly not cleaned at all and was visibly dirty. Unfortunately Dollar was running very short on cars at the airport and we were given an upgrade to a very small SUV rather than the full-size car we had requested. Due to the lack of cars available we felt that if we complained at the time we picked it up we would have been told there aren't any other options. The customer service at the pick-up area was pretty much nonexistent. Sadly we were stuck with a small, extremely dirty SUV type vehicle.

I returned car on time. Clean and full of gas. 2 days later told needed to return car. They withdrew rental charges but kept hold for expected rental and deposit. Told get bank on phone and they’d fix since they had 3x’s the amount of my $. I was in bank manager said he could fix if they’d give code to release $. They said he couldn’t do it. Had to do it by 3 way call with bank hotline. Dumbest thing heard in long time plus all the dates. Dollar rep was saying were wrong. Run around every time on phone with them and get different responses of what’s going on as well. With additional $800ish this has cost me since they overdraft my account. I feel robbed. If I did this I’d go to jail for theft by deception.

I rented from Dollar (Hertz parent co) 11/25/ - 11/29/20. Unfortunately accepted EZ Pass addition. After realizing I could add a rented car to my own EZ Pass account, same day called and ask for EZ Pass agreement to be taken off. I was told it would be noted on my agreement. The 2019 Cadillac CTS I rented had a slow leak from one tire which I became aware of the following day. By the third day I decided to bring the car in for a exchange because I had enough of putting air in the tire which had cost me around $5 by then.

I am a reward customer and therefore feel as though there should be some loyalty. I rented a car on November 6 and when I did my credit card was charged $469. $269 for the weekly rental and $200 for the hold. I was fine with that since that is what I agreed to. Later on that night I get an alert from a separate credit card saying that they were also charged $269. I called Dollar Rental to find out why they charged this separate card $269 since they already charged my other card the $269 plus the $200 for the hold. They had no idea what I was talking about and told me that since it wasn’t associated with the rental it would just fall off.

Don't use Dollar rental. They will literally steal money out of your account. I rented a car for a few days which I paid 230$. After I returned the car I was charged 200 in additional fees. I have no idea what they are. I've called endlessly and I can't get thru. Now I got another bill for 71$ for their toll pass. Which I paid for when I rented the car. Trust me this company is a SCAM! They should be put right out of business. I'm making it a personal mission to let everyone know that Dollar is one of the worst companies out there.

I recently booked a Dollar car rental which was subsequently cancelled as my client advised he had Covid symptoms/concerns. I notified Dollar 7-10 days in advance and was surprised to find they still charge cancellation fees even though Covid was the reason - an extremely tone-deaf policy considering the impact on the economy. A better policy might be to apply the deposit towards a future rental? Notwithstanding, I feel a touch of corporate greed and as such will never rent from Dollar again. Shame.

I guess Dollar/Hertz's bankruptcy troubles are making them desperate for money because they are quickly becoming the company known for tacking on wrongful and fraudulent fees. I picked up my on September 18th at the Portland airport in Maine, which was deserted. The car they gave me REEKED of smoke. But there was no one at the pick-up place to complain to. I left with the intention of reporting it the next day. (Learned my lesson there. Dollar will give you a disgusting car and then blame YOU for it!) Well, you can't get through to anyone by phone at Dollar. The customer service center was closed all weekend. Then they don't answer the phone during the week. They automated service actually put me on hold for an hour (during my vacation) and then disconnected the line! I had no recourse to report the damage. (Dollar eventually blamed me for "not filing a report.")

This is my complaint regarding the policy about credit cards. I am a Dollar Express rewards member for many years and have not had any issues with Dollar, Thrifty or Hertz. My complaint is 1st I had to wait in the long ** line at the Hertz counter, 2nd, the agent asked for my ID and credit card, which I gave to her, she didn't ask me for my confirmation number or what company, She said she could not take my credit card because it did not have a chip. I was flabbergasted, What? She said that they have the policy that they only take credit cards or debit cards with chips! They have only machines with the chip reader only! No swipe!

I rented a vehicle from SLC to Las Vegas through Dollar Car Rental. At the time, I spoke to the counter attendant and they said whether I dropped at Las Vegas or Phoenix, both options were the same price ($603) since it was out of state. I decided to go to Phoenix so I called and spoke to Alex (ID **) who gave me a new quote - $326 extra - so I asked to speak to a manager. He assured me that a manager would call back in 24 hours - they did not. I again called and was given the same story - no call back.

Felicia at Memphis, Tennessee airport is very rude. I asked her for her name. She said Felicia. I asked for her last name. She said, “you didn’t need to know y’all that." She makes personal phone calls while assisting customers. I asked for a supervisor & she called TSA to escort me. Very unprofessional!!!!

I rented a car from Dollar Rent a Car at the beginning of the year as I was planning a trip to Florida to see my elderly mother. Then the pandemic hit. Because of the virus, I had to cancel my plane reservations and rental car as I am just getting over cancer and at a higher risk. I contacted Dollar rent a car and they told me that they would give me my money back. What they did not tell me was that they were going to keep $50 of my money. I tried to reason with them and explain to them that I was going to be visiting my elderly mother at a later date after things were safe in the world but they did not want to hear it. They just told me that they were going to keep my $50 and that was that. I think that sucks.

Rented a Dollar rent car through Expedia at DFW airport. From the moment of check-in it was problematic. Because it was less than 24 hrs since the original rental and not a corp. account they made us purchase their insurance. We are a company, we have our own insurance. We did as they asked to get our employee on the road. He turned the rent car in the same day at the Houston Hobby airport, making sure to fill the car with fuel. Dollar charged us $95.29 for fuel that was not needed. Stayed on hold with that location twice and was rudely hung up on when trying to explain the issue. Went to DFW location to try to resolve the issue and was told to "call ** Houston! What do I look like? Customer Service?" Wow! Watch your receipts for bogus charges. You won't get it back easily.

Went to the counter at the CAE airport in Columbia. I went to the counter and did my reservation while standing there. I put in all the necessary info and paid. I was charged $219.07 plus $55 for insurance. While waiting for her to get confirmation, I checked my email and my account. I got the confirmation and the receipt. After standing and waiting she tells me I owe $389. Um what?! She said they never received the payment. I showed the confirmation and the receipt. She's obtuse. I was so pissed that I immediately called my credit union and filed a claim. That woman had the nerve to question my making the reservation, even as she stood there reading it. Long story short, they claim they didn't receive the payment and expect me to pay an additional $169. That is a no. I contacted my credit union and will be getting my money back. This is a clown company.

I had been searching to rent a van all day. Every place was out or required a major credit card. Finally I reserved a minivan with Dollar rental car in Chattanooga TN at 12:30 pm. Reserved for 2:00 pm. The website said everything checked out and I could pick my vehicle up at that time. We went 45 minutes out of our way just to get there and they tell us they don't have any vehicles period...so it took them 2 hrs to realize they reserved nothing and couldn't call me to inform me.

Booked a car through CarRentals.com and picked up at the Dollar Rental Car counter at Orlando International Airport Feb 28th 2020. My issue is "Not" with Carrentals.com. It is with Dollar. I agreed to adding on the "Fuel Option" to my agreement and only that. I Did not agree to adding anything else. I signed the estimate and went on my way to enjoy my vacation. It wasnt until I actually received my credit card statement that I saw I was charged from both CarRentals.com and Dollar Rent a Car. Looked at my estimate and final agreement from Dollar and then noticed they had on there that they said I had "agreed" to LDW (Loss Damage Waiver) $271.92. $33.99 per day. If I was actually asked, I most definitely would deny this option. But they charged me for it.

I was unclear how to pay for using ezpass in the rental car. It was not explained when I rented the car. I made two phone calls and was told I could pay through NJezpass. This turns out not to be the case. Now they want to charge an additional $80 for handling the tolls. What a scam! I have contacted the company numerous times and they just blow you off. They take no responsibility for giving me erroneous information.

I reserved a Dollar Rent A Car online in early January 2020 for a trip to Jacksonville, Florida. Our February 7, 2020 flight from BWI to JAX was delayed by 1 hour and 45 minutes due to the weather. Upon arrival, I went to the Dollar Rental counter and provided my information along with my automobile insurance card to the clerk. She processed the transaction and said that she "took care" of the auto insurance. I signed off on the invoice unfortunately. The clerk advised that we would receive a refund of $200 when we returned the car. The $200 credit referred to an additional $200 added to the bill and not to the insurance amount. I disputed the charge but was denied since I signed estimate. I didn't need the auto insurance through Dollar and believe this is a scam. The clerk made no effort to process my request but instead charged the additional amount that Dollar Rental provides. A very disappointing and costly experience. I will not rent with this company again.

Rented a car in Boston on 2/17/20 - returned 3/2/2020, paid by credit card. Two week later received a letter from Dollar Processing Services telling me that they had paid tolls attributed to my rental use and tacked on $40 worth of 'administration fees' that were due in 12 days and that they would charge to my credit card if I didn't otherwise pay them. Nothing was addressed or advised at the rental counter about tolls, and we have never had this problem with any other rental companies at Logan.

We rented a car for pickup at Stuttgart airport in Germany. The price looked right. Two problems. One, the receptionist told us that no one that had held a driving license for less than a year could rent a car - per Hertz (parent company) policy. I am 61 years old and have been driving for over 40 years - but I moved to Nevada from California in mid 2019 and so have held a Nevada driver's license for less than a year. Fortunately I had a photo of my old California license on my phone and that was deemed to be evidence enough - although I would have been stuck if I did not happen to have the photo available.

When I picked up my car rental at the Jacksonville Airport I saw one of the attendants sitting in a rental car smoking and talking on her cell phone. I asked the other attendant about her smoking in the car and she said it had just been dropped off and was going to be completely cleaned. I thought this odd and said so. When I got my car it smelled like weed and smoke. I told her and she said it had been cleaned. Not to worry. The car was dirty and smelled. When I turned it back in they billed me a $400 cleaning fee because the car smelled like smoke. My credit card company is disputing this charge and I will never use this company again.

I find it astounding that Dollar and Priceline would play the blame game and refuse to postpone a booking, or provide a refund, during this pandemic. Their excuse is the specific destination is not subject to a government announcement. Don't they know that pandemic means everywhere. Just takes a good crisis to show their true colours.

I used Dollar Car rental for the first time. I gave them the benefit of the doubt despite some of the BAD reviews. I received an amazing quote for SUV at the location at phoenix sky harbor airport. The check in process was pretty smooth. They sent me out to the parking lot to a Nissan Pathfinder. Not a bad vehicle. The front and back bumper were heavily beat up and dented. I told the guy at the gate and he said we know they get damaged from people taking luggage in and out. Okay, its only rental no biggy, I moved on.

Rented on Priceline for reasonable fee. Added driver and insurance for the day we needed the car. Car had a flat, but the Premium roadside assistance was a joke. Ended up having to fill tire and back track to get a new car at an airport. They gave us one from Hertz because Dollar did not have a facility at this airport. THEY WOULD NOT BRING US A NEW CAR OR FIX THE ONE WE HAD. WE WERE RIGHT OFF THE HIGHWAY!! Ended up taking a couple hours to get a new car which made us a couple hours late returning the car. Well afterwards we received a bill charging our company for an entire additional day of

Watch out for this scam. Had to rent a car from Kansas City Airport to go home for a funeral. I went through the Kansas turnpike. I paid my tolls cash. Dollar charges my card $111.23 for toll violations. I called and they told me that there's no way I paid because there's only digital cameras and no person to take cash. The cars have gps and they know when you go through a toll road. And just because I went through one they charge me, not knowing if I paid. Never using them again. Total **.

In September of 2019, I reserved a rental car with Dollar Rent A Car for my family's use while on vacation in Los Cabos, Mexico over the Christmas Holidays. The total for the one-week rental was estimated at $202.29 on the reservation I made through Priceline. When we arrived in Los Cabos on Monday, December 23, 2019, the Dollar Rent A Car counter attendants told us there were no vehicles available, and while they acknowledged our reservation, they said they could do nothing about it, nor did they really seem to care. We asked what they expected us to do next, and they simply shrugged and went back to their social conversations.

DO NOT RENT HERE!!!! My costs doubled at the counter in Tampa from what I was quoted online! I specified online that I would take the insurance, but was not quoted a price with insurance. Had I known what the ACTUAL price would have been, I would never have rented here. Looking at the other reviews here and elsewhere, I see that I am not alone in this experience. They should give people the entire price at the time they book. Why hide this and surprise folks who are starting a vacation? It was a terrible way to begin and we will NEVER use this company again and we absolutely want to discourage anyone we know from using this company.

Rented a car from Dollar rental to be picked up at Orlando Airport and dropped off at Tampa. When I dropped the car off at 5 am to catch my flight no one was available to check me out or give me a receipt. I was ordered to leave the window open and keys in the car. I requested a receipt that the car was good, but because they were closed was given an ok by the attendant. 10 days later my credit card was charged 466 for a smoking fee. I did not smoke in the car and was not sent a bill or email. When I called to resolve issue was offered 100 off. I refused the bogus offer and requested a supervisor. Was told it would be 30 hours before I would get a call back. This place is scamming people. Going to continue to fight. Beware of this and don't return your car after hours!!!!

I rented a Malibu from Dollar Rental in November of 2019. At the counter, the agent asked me if I wanted any extra insurance, which I said no. I told her my insurance company will cover me and didn’t need insurance. I was in Las Vegas for 5 days and when I returned the car they had charged me over $300 for insurance I didn’t ask for. I talked to the manager and because the rental was done he couldn’t refund me the money I paid for the insurance I never asked for. He felt so bad that he gave me a $100 voucher I can use in the coming year. No one would pay over $600 for a Malibu. I will never rent from Dollar or their parent company Hertz again. Of course it was my fault on not checking the forms before I left. I had never had a problem with honesty with them before. Go rent from someone else, will save you money.

I used a discount site to book my car rental and thought I was getting a reasonable deal. I really don't like how they quoted a certain car and added OR SIMILAR to the rental information. I felt that the car I received, while in the mid-sized car class, was NOT in the same QUALITY classification. I only needed the car for a minimal time, so I was going to be OK with the car they assigned. It turned out to be the least of my concerns.

Got my rental from Orlando FL airport terminal. Explained did not need insurance because did reservation online and purchased 3rd party insurance online already. Even showed the representative the email that was sent to me. The representative then told me to put my card in the machine and agree to charges as there was also a 200 deposit to get car. So on top of the 200 deposit Dollar also charged $15.88 charge per day for “LIS”. Just found out that the “LIS” stands for the insurance on my receipt.

I rented a car for a week at St Pete Beach Fla. I had a emergency come up (family) and had to cancel my car rental. It was ahead of the 48 hrs advance that is required. The young lady said I would get 100% of my money back. As it turned out they refunded all but 50.00. When I called and ask where the other 50 was, they stated that I was going to get a 50 gift cert from their parent company Hertz.. Also when I went to the local office of Dollar they had a notice on the counter stating that you have to leave a 200.00 deposit when I pick up the car. This was never disclosed when I paid. They might be the cheaper of car rental companies but BUYER BEWARE OF THE HIDDEN/UNDISCLOSED COST. I still have the 50 dollar cert. for which expires in June that I will never use.

For the most part, Dollar it is pretty good with their service except for yesterday 2/19/2020 I flew in from Dallas at Lawton, Ft Sill Airport in Oklahoma. I had already paid in full online for my rental and when I get there, my vehicle was rented out to someone else. I ask the lady at the desk why she rented out my car so gave the excuse that I stated I was going to be there by 10am when I specifically stated my time of arrival and I even provided my flight Itinerary stating my flight was due in by 5:45pm.

Dollar Rent a Car charged for taxes already paid online through Expedia. The front desk cashier told me the reservation was an estimate. I showed her where it said final payment with taxes. They still charged me an outrageous amount; giving me a lame excuse. Double dipping by Expedia or fraud by Dollar Rent a Car. Filed a complaint. Not renting through this company or using Expedia any longer. Dissatisfied!

We reserved a vehicle online for $49 to be ready at 10:30 for pick up and the reservation was confirmed by Dollar Rent A Car. My sister-in-law and I paid for transportation to their location on 16th Street from the Miami Ship Port only to be told they did not have our car available for at least 4 hours. The manager gave us three options:

I rented a car on line from Dollar Rent A Car at Tampa Airport. The car was old and noisy to drive, lots of squeaking and creaking. When I picked the car I was told to return it full of gas, and to make sure I fill up from a gas station within 10 miles from the airport and bring a receipt as proof of filling up! I agreed as I always bring any rental car full. However, on my way to Tampa from Sarasota to return the car after my holiday there was no gas station within 10 miles on I 275 without going miles out of my way to the airport. I returned to the airport with gas tank half full thinking it's not a big deal to pay for half tank of gas. I was charged $85 for half a tank on Chevy Malibu. I almost filled the tank for $23.50 a few days before. When I expressed my disappointment they said they charge $10 for gallon of gas that you pay $2.35 in a gas station, plus tax! I would never rent a car from this dishonest place, there are so many decent car rental companies out there.

I rented under the manager special which was “economy or larger,” 5 seater etc. When I arrived in Denver they gave me a Spark. 5 seater if you are under 80 pounds. In the end I had to pay an additional $200 to get a car that would be safe driving in Denver winter conditions. I don’t think I will ever rent from them again. Really bad marketing. Shame on me for thinking they would be honorable.

Please do not rent from this company or Thrifty. I've rented from every company between the lower and higher Fox, E-Z, Hertz, Enterprise, etc. And have never experienced the joke of a service company named "Dollar\Thrifty". Reserved a SUV online through this company because it was one of the better prices by a small margin ($195 for SUV 4 days). I'm used to being thorough with my traveling experiences, so after booking I called the company (Dollar) because the confirmation gave me a car group acronym and not the words SUV. I was told on the phone that they looked up my reservation, and found that the car group code was indeed for the SUV. They gave me a number to call back if I had any trouble.

I was in Indian Wells for 6 days to do a triathlon, the car was rented at the airport. He charges me with FasTrak fees in San Francisco at 8 hours drive! I have to wrestle with them for reimbursement. Really complicated!

I have rented cars around the world for 15 years. I know my credit card covers all my insurance. I VERY clearly said no to all their insurance and damage waivers, etc... 3 weeks later, I get a bill for $130 for the exact thing I said no to. Very sketchy and sleazy, very disappointing.

Do not use this company. If you do BEWARE and check everything! I have called twice and spent a total of 90 minutes on the phone. Been hung up on when I finally made it through to a supervisor. Got nowhere. Going to bank next and Consumer Affairs. Their reason is for late return they can charge what they want - no quotes necessary.

Rental experience was fine. At the airport rental counter was where the experience went south. I was advised that no cars were available. Had to wait almost an hour for a rental to be prepped. I spoke to the manager about needing to visit with my sick father and need to get on the road. She apologized and said she would help, but needed to get payroll done! The car I received must have been on the way out of the fleet. It had out of balance tires, lots of road noise and had been run hard for the 40k miles (which is high anyway for a rental). Upon return the agent indicated she was sorry for the condition of the rental (Toyota Camary). Two things, I will be hesitant to rent from Dollar in the future and will avoid Toyota as a potential future purchase. Most companies request an evaluation, which Dollar has not done (rental was a month ago). My suggestion - Renter Beware!!!

We rented a full size car over the New Year holiday at the Kansas City airport. The reservation was processed quickly and there was no high pressure selling to upgrade or add on insurance coverage. The unexpected bonus, which had never happened in my many years of renting cars, was when we returned, the employee checking in the returned car saw that we had many suitcases and our granddaughter in a car seat. He told us to keep our luggage in the car and that he would take us directly to the airport as opposed to removing all of our luggage and the car seat in order to take the shuttle to the airport. We will definitely use Dollar at the Kansas City airport again!

TL;DR This place lies to you, charges you extra, then tries to blame you. Look at the reviews on Yelp, they are scamming lots of people. Reporting them to the FTC. Last year, over an hour wait to get a car. This year's wait (12/23) was short, but they don't have the car type we reserved, which I know happens and that was ok. But the service desk then lies and says they'll give us a different car type for no additional charge or we could sit and wait for the original car type we booked. The service agent then starts talking quiet and says she could even save us money by us taking this other car type. I thought, it's Christmas they want to get rid of specific car types that people aren't renting and I was fine taking anything as there were just two of us.

The rental location pickup location changed from the location (now a Hertz location). It involved a $20 cab ride to the new location. Then we had to wait for the car to be delivered from the original location. I returned the car to the desk a day early (a Sunday) only to receive a call on Wednesday asking why I had not returned the car.... It took a half hour to resolve the issue. Then I received a toll charge for a state that I was not even in for $112 dollars. It took two hours on the phone to resolve this. My credit card was still charged for a toll for a state that I had not been near. Dollar attempted to recover processing fees for tolls in the state not visited. I would have left 0 stars on my review if that was possible. I will NEVER rent from Dollar again.

I would not recommend Dollar. I've used them for the last 2-3 years because they are typically the cheapest option and as long as nothing goes wrong they're good. BUT my last car rental I had to modify because my rental dates changed and EVERYTHING went wrong. I pre-paid and with the price change of the modified rental they owed me a reimbursement.

Dollar was great on the phone while booking a reservation. However when my daughter got to the rental place they overcharged her and there is no way to get in touch with anyone in this company on the phone.

My Husband and I went on vacation last week to Texas. We decided to rent a car for the first time for both of us and it turned out to be a terrible experience. We started out by making the reservation on December 18, 2019 and we were flying into Houston, Texas on December 19th. We picked out the car and made notes that we didn’t want the insurance or car side assistant services.

Went for a few days of vacation in Florida and rented a car at Dollar. They ended up charging us $10 PER toll, never telling us that we could not drive around the freeway without going through automated tolls, which you cannot pay directly. Each toll, even for a few cents is overcharged by a fee of $10 and Florida is full of those. Horrible agent at the desk in Orlando airport that was very confusing and constantly trying to outsell useless services. Car broke down after 2 days and we had to get a new one, incurring more tolls to get it to the airport and go back to our vacations. I will never use Dollar again.

I rented a car from this company online through Priceline. I was charged for the rental at the time I reserved it. When I returned the car I was charged again, even more this time, for the same rental. I have repeatedly tried to contact the company to get the issue resolved and have yet to hear back from them. I do not recommend using this company. In addition to the money theft, the car was extremely unsafe and all employees that I came in contact with were rude.

I took a trip back to Chicago recently and rented a car for a week from Dollar. My reservation agent over the phone was very nice but misquoted me in the deposit. A tough one for us, especially when your plane lands at midnight. Then they charged a $65 fee to rent the car an extra night and when I dropped off the car they charged me a daily fee for that additional night. I was NEVER told about the fee to use the “toll plate.” They just pulled it out the plate with the scanner so we could just get billed for our tolls. Well, our toll charges were $11 and the fee was less $46 or so. No one mentioned that.

I just received a bill for the tolls. The amount for the tolls was $20. The dollar rental company admin fee $45, yes $45. Now, I understand how biz operates. This however is stealing from customers, cheating customers. This is simply anti American values.

This will not come as a surprise to many reviewers. I rented a car out of the Boise airport. They asked me if I wanted insurance, I said “No, I have my own. I actually remembered to bring the insurance card with me this time!” Seems crystal clear right? So the rep tells me I need to “initial the insurance waiver,” which I did. Turns out, “Insurance Waiver” is the NAME of their insurance policy. I explicitly said I didn’t want insurance, and she then asked me to confirm that by approving the insurance which they call a “waiver.” Extremely deceitful. It more than doubled the price. Bonus, I told her I was on my way to a funeral, but she still scammed me anyway. Of course when I called, they said that I signed the form so too bad. I will never do business with them again.

Reserved a 7 passenger van months in advance to arrive on the time of my reservation, and be told nothing is available. The only other vehicle she had was a suburban, but it was locked due to mileage, and the manager wouldn’t unlock it. I was told they had a truck or car, but after explaining I couldn’t fit 7 people in a truck I was told we are sorry. This was the first, and last time this specific company will be used.

I rented a car through Rentalcars.com, which chose Dollar as the best service provider for me. Pick up from the vehicle on 10/10 at Miami Airport at 19:30. All right, paid, paid, voucher in hand. And when I present the voucher at the Dollar window, the clerk, not even looking in my face, asked me where the third party insurance was. Said he didn't own and didn't want to. The clerk said she would not hand over the vehicle key until I got the insurance. I argued, argued, tried calling on Rentalcars.com (couldn't talk either from the chip not being connected yet, or from nervousness, I'm not sure). I then asked for my money back as I would rent it somewhere else. The clerk told me that I should go to Rentalcars.com, and she didn't have any money from me.

***Please read the issues on the better business bureau before renting here!*** I wish I had. Rented a one way rental with Dollar car rental and was told it would be 69.00. I was then charged 369.00 plus holds of another 400. I rented a car on Friday, November 15 from Orlando airport to drop it off at Tampa airport. I picked the car up at approximately 830p. I then drove it an hour and a half to Tampa. When I dropped the car off at 10p, there was no one around to speak to or go over finalizing the rental, just a sign that said to leave keys in the vehicle. The next morning at 630a I received an email stating the final charges were 69.00 and they would refund the 200.00 hold, which they did.

We rented from Dollar so we could drive out to the Grand Canyon from Las Vegas. We only had one day available to make the trip. That morning the car wouldn't start. By the time they got things straightened out and gave us a different car it was too late to go. The only reason for renting the car was to see the Grand Canyon.

Never rent a dollar car, they will use all means to take money out of customer pocket. I faced 2 big issues in my trip. I booked a BMW X3 for my trip and when I went to pick my car, all the BMW were out and there was no luxury car as an alternative. My bad experience started from there, if they didn't have luxury cars then shouldn't overbook it. They overcharge me for a service which I never used. Secondly, I got a violation ticket for a toll. I passed 1 toll and they charge me $50. I called customer care to understand the charge. Customer service people were rude and one of them hung my call with no reason after waiting for few minutes online. It seems Dollar will charge $12.49/day if you cross 1 toll or 100 tolls. So my trip was for 4 days and I crossed 1 toll, my total charge was 4*12.49 = ~$50. One toll cost me $50. Bad experience teaches a lesson, never rent a Dollar.

We specifically told the agent at the desk that we did NOT want the additional insurance added on the car, but she added it anyway. They only have a signature screen to sign when you sign for the car, so we did not see that she added insurance when we signed. We only found out after we returned the car and saw our bank account got charged an extra $200 for the insurance. We called customer service to complain and were told "sorry, you signed for it." We will not rent from Dollar Rent A Car again!

Watch out for the hidden charges! I rent a car from LAX through rentalcar.com. I prepaid before I pick up the car. On the day I got there, they told me they were out the car I wanted to rent. So they tried to downgrade my rental car. But I have a lot of luggage so they can't do that. At the counter, they ask me if I want to buy insurance. I told them no because I already buy whatever I need online. At the counter they asked me to sign for picking up the car. After I came back from my vacation, I just found out they have charged me for roadside service which I didn't ask for. Trying to contact them, they just reply 1 email saying there's nothing wrong on the bill. After that, they never reply my email again. Very bad experience! Definitely will sharing my experience with people from my country.

Beware of these scammers and liars! I reserved my car trough Hotwire website and when we arrived to pick it up at the Dollar car rental counter we were asked if we would like insurance to which we said "no, we have one" then we were asked to sign on electronic pad "for picking up the car" which we did. The receipt was folded and put in the envelope and handed to us. I guess they were happy they did their dirty business and scammed another customer since there was no dollar amount on the electronic pad that we signed and we were told we are signing for picking up the car.

I recently booked a rental with Dollar in Pittsburgh, PA as I needed to travel for my grandmother's funeral. I went with Dollar because it was the best deal I could find. When I booked my reservation online the price provided was $105.55 however upon returning my car in a drop off line where no person could be found, I received an email letting me know my final bill was $267.16. The major difference was that the per day rate quoted online when I placed my reservation was $20.71 but when I received my final bill the per day rate was listed at $82.29. Not a soul around I could speak with to resolve my problem so I am currently waiting on a return email. Not the type of customer service you want. I would have ranked 0 stars if I could have.

The process of renting through Dollar Rental Car was very confusing for a first time car renter. At check out, the cost of the rental was different than the estimate I was given when I reserved the car by over $100. I asked about this and they told me that they had added a bunch of insurance services. It wasn't clear that these were optional until I pressed harder in questioning. They also didn't go over any other policies (including the policy of how much it would cost to not return the car with a full tank). So, when I returned the car with half a tank of gas left in it, they overcharged me for 3/4th of a tank. When I called to report this and get the added amount refunded, they said that they couldn't verify that this was the case because I had not taken a picture that could prove this.

When you drive through a toll that has no option for cash and only allows E-Z Pass or Bill-By-Plate service, Dollar Car rental is practicing unethical business! They give you only two choices. 1) You can rent ez pass tag for $16 or they will pay ez pass for you and charge you $15 admin fee. So in other words. If you are driving through the tall of $5 (example) you will pay either 5+16 or 5+15. They do not give you an option to just simply legally pay for the toll. Period.