Dollar Rent A Car Reviews

When we recently rented a car from Dollar, they charged us $58.20 without our knowledge for fuel. When we returned the car full of fuel they stated they wouldn't refund the initial charge and that the only thing I could do is call the customer service line. Of course no one answers that line and you are sent in a circle of automated questions.

I rented a car to travel cross-country with Dollar for summer 2021. They were by far the most affordable car rental place for point to point. Dollar offers a package where you can pay $15 a day to have them cover all tolls. Given only one day of my trip would go through tolls I figured I'd pay cash at the toll booths. However, the toll booths were not staffed and required EZ Pass. Since we didn't have EZ Pass, we attempted to pay online but Dollar has blocked that ability. Post the car rental, I incurred $10.44 of toll charges which I tried to pay myself online. For every single toll pass, Dollar charged me a $15 "administration fee" which is a total rip off. My total bill ended up being over $100 with 6X admin fees. This is not at all in the consumer's best interest and I would highly recommend paying more at a car rental company that isn't Dollar and actually cares about customers.

I wish I could give a zero. Service is total crap. We have been waiting for over an hour for a rental…isn’t that why you reserve!? I have never had to wait for a rental car in my life until today! Don’t use Dollar!

This company is a real SCAM. I fully prepaid a car, however, when I got to Oakland Airport on Friday, Feb 11, 2022 - around 8:30pm, they had a ** girl highly trained in manipulating customers. And she did not give me the car, and I did not get any refund. She also self-allowed to run a credit check whereas I fully prepaid since January 7, 2022, and had $500 security deposit ready in February 2022. Beside me, other customers were also complaining. I don't know how local, states, and federal authorities can let such SCAM stay in business. DOLLAR CAR RENTAL IS A SCAM. I WOULD RATE THEN 0. Please, never reserve a car with Dollar Car Rental, never, ever.

I rented a minivan with Expedia to pick up at Atlanta airport. We got there at 11pm on a Friday night and they were out of cars. There was about 25 customers complaining with reservations that had already paid in advance. The employees were rude and offer no options and indicated that it was not their responsibility. This is the worst car rental company that you can ever use.

If I could give 0 stars I would. They are very rigid with certain rules other companies typically overlook and overprice for these things. The cars aren't even as good as other companies. I will never rent with them again and don't advise anyone else to.

I was overcharged for the car I rented. I booked the car online and I was given an estimated cost of $76 initially before finalizing the purchase. When I clicked to finalize and prepay the total did not appear on the screen however I received an email saying my charges now totalled $91.08. I happened to check my card activity the morning I arrived (11/6) at the and saw a charge for $149.20 from Hertz. I did ask the clerk and the manager on duty why the amount was almost $60 higher than the amount on my confirmation email. The manager gave me a number to call that could only be reached Monday through Friday.

The total amount of estimate charge was a bit higher than my actual reservation. I asked the person who processed my rental about the difference but the person simply said it was the taxes. Then he called next customer immediately when I was still standing in front of him. It was weird because my reservation total already included taxes and facility fees. I pulled up my reservation sheet to show him the difference. He seemed very bothered to tell me that he didn't charge anything more. Later, I found out that he added one hour prorated charge upon the total because I picked up my car 40 minutes earlier than the reservation time. I was okay with the additional charges, but he should have definitely known that he added the 1-hour extra charge. However he never bothered to tell me or explain what happened. Overall, he was rude from beginning and I left the desk feeling frustrated and intimidated.

I paid for my car rental online...was NOT given an option for military discount. When I picked up car on Dec 25 at DCA I asked the ticket counter for the military discount. He said he can't do it. I would have to call it in. I called it in on Jan 3 at 9:45am and talked with Ralphal. He was transferring my call to a supervisor, but hung up. I called back and spoke to Alexa at 10:00am. She promised a supervisor would call me back. On Jan 8 at 11:18 I spoke with Thomas. He didn't see any notes about my "case". So he gave me a case number and promised a supervisor would call me back. NOW Jan 15 I called at 1:10 and spoke with Akeem. He kept saying a supervisor would call me back. I said NO, that doesn't work...currently I have been on "hold" for over an hour... I am NEVER use Dollar car rental again... I would NOT recommend Dollar car rental... Look at past reviews...low score as well.

Firstly, I would like to say if the nature of my inquiry gave a selection for: "inadequate, incompetent and terribly rude/deceitful behaviour" I would have selected that as my selection for the counter staff at Toronto Pearson Airport Dollar Rent a Car. Secondly, I rarely write reviews or write letters for complaints. As a medical physician/professional and a father of 2, I just don't have the time unless it serves a higher purpose or to prove a point.

The worse rental experience ever!! I booked a car with Dollar through Priceline for a week in Hawaii for 13xx for a week. Over the counter I was offered for an upgrade from a premium car to a 4x4 jeep wrangler. The guy showed me the total cost with the new vehicle and I confirmed the difference for upgrade was around five hundreds. I believed that they should charge me the difference but I later received a charge of another 21xx. In the new receipt I didn't see anywhere mentioning the upgrade and the amount I've already paid to them through priceline. I called the customer service. They insisted it was not double charge and didn't even want to investigate. They understood this didn't make sense for an upgrade but that's what you've signed. This was like cheating in a business but they didn't care. I probably have to ask for my bank for help.

I picked up my car on 12/14/21 @4:30pm and returned it 12/16/21 @ 430AM (12 hrs early). I had to leave the keys in their drop box because no one is there at 430am to accept return vehicles. Apparently they do not check the lock box for keys because for the next three days they charged my debit card on file $100 each day. Between the $530 deposit and the extra three days they ended up taking over $830 from us. They never closed our rental agreement out and said we still had the car. I looked and asked for a direct phone number to the location I rented at (Pensacola, Fl airport) so I could address them directly regarding the matter but to no avail.

I rented a car through Priceline on 11/11/2021 and was charged 279, which was supposedly the total. On 11/24 when I went to pick up the car I was asked if I would like the basic coverage, which I thought I had already selected when I made the reservation on Priceline, so I just assumed that is what they meant so I said yes. Well it wasn't. They added their own little insurance and then charged me an additional 272 on top of the 279. They did not explain anything to me at the time of rental. I wasn't given anything to read before signing just asked to sign which was dumb on my part, I realize that. However, why is the company being so deceptive and not explaining their fees or giving the total amount that will be due at the time of rental? It seems pretty shady to me. Will NEVER rent from them again.

Originally, I reserved a car with this company through a third party (Expedia, another company I will also not do business with in the future) and paid a base price. I paid that price at time of reservation. When travel day arrived there was incorrect time for pickup and return and it took well over an hour to get that figured out on phone and virtual chat. At first I was told no change could be made without charging me more $. Trying to get that changed was ridiculously difficult and time consuming.

I rented a car using points on my credit card for a trip. Picked up the car, dropped off the car. It was full of gas and I get a bill for 353.67. I call and the tape says to use the online, so three times I get confirmation numbers that they will look into the issue and contact me. Last week I get a call from a collection agency- I sent multiple packages to Dollar and Hertz showing they were paid through points and there were no other fees involved. Still no one contacts me and I get a "you can't rent from us" letter and another collection letter saying it will go on my credit report. Thusly the summary of the experience and the one star. I am talking to an attorney this week on the matter, it's not the money it's the principle.

Waited an hour in line to get service, and another 45 minutes waiting for them to get the car ready. The lady told me I could upgrade to a 4 wheel drive - typically it was $100 a day but with my Costco and AAA discounts it would be only $45 a day. I didn't realize until after I returned the car she meant $45 a day on top of the $55 a day I was already paying for the economy model. Then they charged me a fee for returning it 2 hours early. It cost me over $600 to rent a car for five days. Never going back there.

I reserved a car with Dollar for a family trip to Boston and pre-paid all but the fees. When we arrived at Logan Airport, the Dollar counter was closed and there was a sign to go to the Thrifty counter, which had a line around the corner and through a door! After waiting over an hour to get our car, the associate tried to charge us for insurance (even though we told him our auto insurance covered rental cars), $12.50/day for a toll pass (which didn't include the actual tolls), and an additional $13.75/day for my husband to drive because we used my credit card to pay and he would have to be listed as an additional driver and they wouldn't let us change the credit card at that point.

First they tried to sneak in $300 on my reservation, without my knowledge. Good thing I noticed. I drove the car a couple of times. I never smoked and no one else was in the car. Then after I returned it I was charged $400 extra for smoke cleaning! I tried to contact the customer service and spent over 2! hours on the phone. Nobody even bothered answering. I'll just have my bank charge it back. Holy **! It's sinking lower and lower. **

Too many minuses to mention on renting from Dollar at Denver airport, but here are a few: Long wait for pickup, smoky car, rude employees, long wait for shuttle on return, failed to close out my contract, added a random $50 charge. Just skip Dollar/Thrifty.

I got hundreds of dollars in fees that I was not made aware of beforehand. For example there was a toll fee of $1.98 from Sunpass and Dollar added an administrative fee of $29.97 to it. There were multiple fees similar to this one.

So, even though the rental car companies are price gouging during this time it was still necessary to OVERPAY to the tune of 628.46 for 4 day rental using an American Airlines CITICARD, which was paid in full up front. The vehicle was returned full of gas and the receipt upon turning the car in shows a zero balance due. Now, days later we are told that we are being charged an additional $76 for filling the vehicle up. Of course, the tank WAS FILLED UP and we provided the bank statement showing the $12.85 fuel charge on the return date from Raceway at AIRPORT BOULEVARD in Columbia S.C., the keywords being AIRPORT BLVD in Columbia S.C.

We accidentally took the car key with us when we dropped off the car in Minneapolis. We thought we had left it in the car because an attendant checked the car, put a check mark in the window, and told us we were good to go. Nobody ever contacted us about the key - I just found an extra charge on my credit card for over $400. When we contacted Dollar, they said we would have had to return the key to them within 24 hours (impossible, of course, unless we flew back to return it). I would not recommend using this company.

Hello, you think you are getting a really good deal thru Priceline then Dollar Rent A Car. There are all these hidden fees they do not tell us about, until you get the final bill. Which is automatically charged to our credit card. When we called to ask for an explanation, they tell us that a fee of $108.00 was for licensing and registration fee for the car rental company! Why does the customer have to pay for that? Never ever rent from Dollar Rent A Car or Priceline for that matter. It's a total rip off. Our car rental for 4 days came to over $1000.00! Such a travesty.

Made car reservation with Dollar Rent a Car at Ljubljana airport (Slovenia). Reservation was made through Priceline and confirmed by Dollar. When I arrived to Ljubljana, around noon on September 9., there was nobody in the office. Had to call the phone number and the agent told me that she has no knowledge about any reservation. I tried to give her reservation number to check but she was not interested in any search, telling me that there is no reservation she is aware of and that she has no car available. At the time of my arrival, rental price was doubled from my original quote. Checked other rental offices for availability and only Avis/Budget had available car for me. Advice for travelers to Slovenia, do not make car reservation with Dollar. There is no guarantee you will get the car you reserved.

This was my first time renting out a vehicle and this was the worst experience I've ever had... First, when I arrived to the airport for a memorial service I was trying to retrieve the car everything was a confusing mess, the person who handed me the paperwork was being very vague about the regulations and about the tolls policy. I tried to contact customer service on the phone and asked for clarity but they told me not to worry about it. When I returned the vehicle and reviewed my receipt they had charged me fees upon fees upon fees for nothing, there was fees for dropping off the vehicle and for a gas fee when I was told I wouldn't be charged for it if I filled the tank.

Inconvenient to fill at return so required some 8 gallons to top up. Was billed nearly $10/gal which was not mentioned when stated at return that it was not full. Apparently a company policy. Will never use Dollar again. Rental for some 250 miles and 8 days on a sub compact was nearly $700!

COMPLETE SCAM! Booked this "LUXURY" car (Infinity) through Orbitz. We get off the plane and to the rental car desk. They immediately started the grift with the claims they could not take credit cards. They refused to use the credit card on file. They took a debit card and without any notice RAN A CREDIT CHECK and took a $1,000.00 deposit! Further, after this complete scammer behavior, they drive up in a Nissan Altima that smelled like a bong! There was cannabis water in the ashtray and residue throughout the filthy car! It smelled like a smoke box! THE CAR WAS FILTHY INSIDE AND OUT! They marked the car as having a full tank of gas when it was at 1/4, claiming the gate attendant would "make a note", LIE!

Dollar decided to bring replacement for disabled car from a location that was very far away. Then they put the tow charge on MY CREDIT CARD! Now they are balking at issuing a me credit even though It was their decision to replace the car and from where to bring it. I first contacted them early evening and it was mid morning the next day before the replacement arrived.

After I returned the car they took 3 times the value with no authorization from my card. They use fake price and fake number. I usually use another company, and I decided to try Dollar because the price. At the end they show me how to feel angry and disappointed with a rent a car company, that never ever happened before in my life. They are terrible.

The pickup line at LAX for Dollar (Thrifty) car rental was more than 4 hours! I have less than 24 hours to stay in LA, I decided to dump the plan and use Uber instead. When I called Dollar to cancel the reservation, I was told to cancel through Expedia (where I had booked). I contacted Expedia after my trip, was on the chat for more than 40 mins, the Expedia agent could get connected to Dollar, she had to transfer my request to Expedia's offline team and get back to me up to 10 business days. I will never use Dollar or Thrifty ever!

Do not rent from them!!! We declined the extra insurance and she added it anyway. After a 4 hour flight with 3 kids we just signed the paper so we could get the car and leave. They charged us an extra $300 for insurance we did not want! Customer service is awful. They could care less that we were scammed.

Just came back from my trip 2 days ago. These guys are not to be trusted. They lied that the vehicle would be cleaned...yet totally the opposite. Came real early to pick up the car. There was very little lighting. My family was in a rush on our trip, it wasn't until we were on the road that we noticed how dirty the rental car was. There were dog hair on the seats, a water bottle left from previous renters. Overall, the inside of the car disgusted me. With Covid19 going on, these people care little about consumers' health. It's definite they didn't even sanitized the inside as well. Don't ever rent from Dollar Rent A Car unless you want the same experience as me.

I prepaid for a Dollar rental car three months in advance of attending a funeral at Arlington National Cemetery. We flew into Reagan National Airport, took the bus to the rental car garage and found about 30 people waiting in seats, floors and everywhere in between. When we got to the front of the line for our prepaid car at our appointed time, we were told no car was ready. This was the case for all of the angry customers in the area. An hour later we got a car. Car was decent and the drop off after the fact went smoothly. At the time of rental however, we found over $100 of taxes and fees had been tacked on to our "PREPAID" expenses. When you add that on to the cost, DOLLAR, which we chose for having the best rates, actually were far from the best rates. Shady business dealings here when you claim one rate then pump it up at the counter.

These guys are the Spirit Airlines of the car rental business. Never again will I rent a car from these losers. I was scheduled to pick a car up at the Philadelphia Airport on 7/16/2021. After taking the shuttle to their lot, we noticed a large number of people (approximately 50) standing in line waiting outside of the small rental office. It was 95 degrees that day and it 2 1/2 hours to reach the front of the line. These jerks didn't even offer bottles of water to stay hydrated. On top of that, all sorts of hidden charges, such as taxes and 'fees' became apparent. These taxes and 'fees' were never disclosed on the Dollar website when I reserved the car months prior. Bottom line....BUYER BEWARE!

My family told me upon arrival that Chicago Illinois crime rate is at an ultimate high. My family told me out of town license plate tags are definitely targeted to rob & possibly kill the occupants. If the local residents/including employees of Dollar rental knew about this escalating crime, then why did they issue me an out of state plate vehicle to drive around in with my child? I'm glad I visited family outside of Chicago 1st, because they warned me to not drive to Chicago in that vehicle. When I spoke to the members in my family in Chicago, they offered to meet me outside of Chicago without me telling them I wasn't driving to them. This should have been asked at the Dollar rental counter by the agent if I mind getting out of state tag car with the criminals targeting them.

Arrived on evening flight to LAX and waited in line for over 3 hours to get rental which was already paid for. There were only four attendants on duty and they were not at all trying to move the line any faster. The vehicle I requested was not available. BE EXTREMELY CAREFUL of the extra fees they sneak in. I rejected the fuel fee and returned the vehicle on a full tank of gas. When I got my final bill 4 days later I contested the fee and Dollar customer service refused to reimburse me.

All the bad reviews are true, had a car reserved-got there they had no car, so we had to get what they had left, a full size SUV "Kia Sorento is was it was" $250 for one day, next day we returned with no issues, days later were charge $ 336, for late fee's, we returned car 20 minutes sooner than were suppose to and can prove it with our phone app. Called 1800 number they said they would have to check the camera's, still nothing, you call the number back and no one answers, complete awful experience, if I had enough money I would buy the company, fire everyone and sell it off, truly pathetic customer service.

Horrible customer service! Not sure how they stay in business. Rented a car at Charlotte airport, at an exorbitant price, and headed to counter. Two 70 somethings, one using a walker, the other pulling two suitcases and assorted carry-ons. Followed signs to Dollar - different level. Trekked down the long hall and surprise! Terminal closed. Sign on door said go to Hertz - yup back the way we came.

Don't use them. Scammers! I rented a car from Dollar way in advance and paid in advance, except for extra charges that I would have to pay for on the day I picked up car. I rented car for Saturday pickup at 1:00pm. I arrived around 1pm and waited in line until 5:30pm. I was sent out to get my car, and waited for 1 hour before I got it. I left the parking lot at 6:30pm. I returned the car early morning at approx 9:30am on the day I was supposed to dropoff, and they charged me a 2 hour late in fee.

Dollar was closed, redirected to Thrifty, long line. The car was ok a little sticky under the e brake. But I noticed a chip in the windshield and was unable to contact anyone to inform them of this. So I didn't stress about it took a picture and enjoyed my trip. I used Google maps to direct me back. But it took me to the wrong location. Then I didn't know I had to return the car to Hertz so I drove around looking for dollar's return area. I rented the car at 10:46 and returned it at 11:19. I was charged an extra day! Even though Google maps and poorly marked drop off locations were the reason. Now they are contacting me about the windshield!

We reserved a small car for a weekend business trip in Phoenix, AZ. It was a long hot shuttle ride to the car rental building, and the experience was about to get much worse. We walked in only to find that Dollar was closed down with a sign pointing us to Thrifty -- where the line was very long. After waiting 40 minutes to speak with an agent at the counter, he told us that our car "wasn't there yet". We were told to wait until we received a phone call from them -- likely 10-15 minutes, but could be 30 minutes.

I reserved a one-way car rental from DFW using telephone customer service. After I flew to Dallas, I stood in line for an hour with agitated customers because Dollar oversold their inventory. I was denied my car rental on the basis that I didn't have a return flight. The rental itself was $875 and I needed to give a $500 deposit which I was able to do, but the manager stated that the telephone customer service is outsourced to another company and the agents are poorly trained. She stated that a policy change had occurred in April and they no longer offer one-way rentals from DFW airport. A one-way car rental reservation can still be booked online with the company but they have not announced publicly that they don't honor these reservations. I incurred significant expense for hotel and return airfare.

Called to ask about the status of a car that I had rented. The representative was very condescending. When I asked if I could be transferred he asked "Why"? When I told him he was being rude to me he said "No one else can help you". When I raised my voice to be transferred I was told to "** off and then hung up on. When I called back I spoke to a rep named "Ces" (no id number cause apparently one isn't needed) I asked him to speak to a supervisor. He politely listened to what happened and tried to help. When I asked to speak to a supervisor the answer was like all others. "The manager is in a meeting and can't speak to you." All I wanted to do was cancel and get a refund. Instead I was treated like straight up **. They won't give me my money back for a refund 'cause I never got the car!! There's NO ONE in the US to talk to, the operators could care less if you get a car or not, they hang up on you when you need help.

I rented a car for two days. The lady at the front desk explained that there would be a 591 dollar deposit, which I considered to be extremely high compared to other companies. I paid the deposit, and asked her if I need a toll pass. She stated no, and from the airport to the hospital, there were no tolls. She was wrong. She also tried to charge me for insurance without my knowledge, and I asked her why did the price change, and I told her to take the company's insurance off of my bill and that I will be using my personal insurance.

We booked a pay-in-advance rate for a car/hotel through Priceline with Dollar Rent-a-car at SAT. Upon arriving we waited almost an hour in line to get to an agent. She was rude, snarky, and would not allow us to have the car although we were completely within policy. She even asked us to call our credit card company and allow her to talk to an Agent, which we did, and our CC Agent did, authorized a transaction and the Agent then said, No, I don't think so. She was unreasonable, at the very least.

I made a reservation through carrental8.com and purchased additional collision/theft insurance on top of my car insurance. I thought those two will provide enough protection. When I get to the rental car I couldn't find my credit card. Since I reserved a 7 seater SUV. I was told that I cannot get a car that big without a credit card. Debit doesn't work. After discussing my options, they agree to give me the car with my business debit card but I had to buy additional insurance from them. I tried to convince the agent that my two insurances will provide enough coverage and I don't need a third one but they refused to rent me the car knowing I was desperate to get the car. I had no choice and I purchased the insurance from them.

Waited 2 hours to pick up the rental car!!! The rear window came out of the track with window down!! Waited 45 minutes for service to answer and got only ”I will have a supervisor call you”. As if two hours ago, no one has called!!! We cannot lock the door!! Praying it does not rain!! Never Dollar again.

No instructions on how to get to the rental company from the airport besides asking one of the employee at the airport. Waited over an hour in line to pick up the rental. They only had two people working at the time. I told them I had a reservation through Priceline for the vehicle and I already pre-paid for it, they charged me an additional $421 on top of the 300 I had already paid online, and I was upfront that I didn’t want any additional services such as insurance and that I would fuel the vehicle up before I brought it back. Went to drop the vehicle off. Waited over an hour again in the line to try to resolve the extra charge before I left and the representative told me it was for damages.

I ordered a vehicle on May 20th, 2021 at Midway Airport. Was told it was a Manager's Special that seated 5 adult passengers along with 3 large bags and a small one. Got there only to find out they didn’t open till 9:00 am. In addition the Manager special they gave me was a Spark that did not accommodate 5 passengers nor the luggage. They refuse to upgrade me without paying an additional $75.00 then they charged me more than my receipt said I owed when I got there because I pre-paid. I ended up paying close to $400.00 for a 3 day rental. They refuse to reimburse me for the upgrade charged. And refused to allow me to speak with a manager.

I returned a car off-hours to the Minneapolis-St. Paul Airport and Dollar Car Rental failed to check my car in. In fact, I was charged for 5 extra days and 800 more miles. Despite, gas receipts, an airline boarding pass, they will not refund the entire overcharge amount. We are still battling over $71.57 which is just enough to make filing in small claims court not worthwhile. Their practices are shady as can be. Do not rent a car from this company and by all means do not ever return a car without having someone physically check you back in.

When you sing up for the Express Rewards Benefits they claim you will get 1 point for each dollar you spend, and you can get a free car rental for a day when you reach 500 points. I have already over 3k point and each time I call and try to use my points on a new reservation. They always find a new excuse why you can't use it, And when you ask for a supervisor they will put you on hold for 45 min. And then come back and tell you that they are on the phone and a supervisor will call you back within 2 hours But of course they never call back.

We were robbed of just under $800 by Dollar Rent a Car for a monthly rental. When we arrived after a 13-hour trip to LAX from NZ, we waited in line for over 1 hour. They rushed us through. They NEVER once mentioned “extras” we were paying, and then hurriedly sent us on our way. When leaving the office, I noticed that the credit card charge was $800 more than what our car voucher stated, but since it was so busy, we could not get back in! When I finally had a chance to contact Dollar via FB massager, I was told that the “extras” were Emergency Sickness Protection (ESP), and Personal Effects Insurance(PEI),…

We rented from the Dollar website on June 5th 2021. We planned accordingly to our flight arrival on June 9th 2021, to our surprise when we arrive at the counter at Miami International Airport. The lady at the counter looked at our contract and said our contract had been cancelled. After trying to get a new rental, the price changed significantly and she did not want to apply agreed upon services. Meaning we would have to pay all the services as an added extra, making a claim against the first contract charged to my credit card. I do not recommend dollar to anyone, lousy service at best and even worse customer service over the phone.

We were charged twice for the same thing: we paid Dollar rent a car through Orbitz. We paid at the Dollar counter for additional driver at the airport where we picked up car. We used our own insurance, had no damage, fill gas, did all we suppose to do. Person at the counter was less than helpful. When we came back we are find out we get charged additional $163.69 for the 2nd driver (we already paid at airport and other charges paid already to Orbitz), all promises by Orbitz to call back Monday to send email with updates on resolution...brought nothing. Dollar send evaluation I completed but no response. Disputing with my credit card company charges. Will contact BBB and Consumer Protection Agency.

We rented a convertible in Jacksonville, Fl for my husband's 50th birthday. We headed out after a long flight and about 10-15 minutes into the drive it began raining. We pulled over to put the top back up. The sensor or something in the car didn't recognize the top was up and secure and we kept getting a message across the screen of the car as well as the seat belt dinging sound. Because of the error message we were getting, we could not unlock/open the trunk of the car so we had to pile our luggage into the back seat of the car. LONG story shortened... after 2 days of our vacation trying to get a new car and not succeeding, we continued driving this car and listened to the seat belt alarm beeping every time we hit 30 and slowed down and then again as we would hit 50 and slowed. We drove the car this way for the week and returned it and tried to get a refund to no avail. Never again will we rent from Dollar.

Not only did it take forever to get the car, but the additional fees are ridiculously high. I accidentally locked the keys in the car and could not contact anyone in this company for over 24 hours and was stranded on my vacation. Do not use this company, any other rental car place would have been better. Extremely disappointed.

I reserved a car a week in advance of my arrival to Chicago Midway Airport. Upon arrival to Dollar Rent A Car, I was told they had no available full size cars available (I reserved a full size car) and would need to wait until someone returned a full size car. The wait line had five others ahead of me and the attendant could not give me an estimated time as to length of wait. I explained I had meetings to attend and this was not acceptable due to having made solid reservations. The attendant stated she could upgrade me to a more expensive car but I would have to pay the difference of $35 dollars a day plus taxes and fees.

Dollar is basically stealing money from us. I rented a suburban. Prepaid the gas. Only used 1/4 tank. The pre pay was a hundred dollars. They are not refunding the balance of 75.00 and I prepaid for the car. Then they charged me an additional 75.00 for tax. DO NOT USE THIS COMPANY.

They took too long to give me the car and only one person was inside the building besides me and only one worker. Then the Car I ordered was not available and I had to use a totally different car making my travel a lot harder. Then when I made it back and even took it back early I didn't get a discount and I was charged saying I was smoking in the vehicle when I wasn't with 3 kids in the car. I reached out to management and still no help.

Stood in line for a full hour, plus an additional hour waiting for a clean car that was reserved in advance. Was charged for accident insurance even though I declined it. Emailed company with a demand for a refund and never heard back. Do NOT use Dollar Rent a Car. It is not a discount.

I have had problems with Dollar before but today was really bad. They robbed me at least three ways. I reserved a car online 24 hours in advance cause I have only Debit card. They charged me 111 dollars with 59 to come later for a three day rental. They did not give me car because I do not have a CREDIT CARD, and they kept the MONEY for deposit, Also I had to pay for a hotel reservation 300 miles away cause of this, Plans ruined. Lost almost 200 dollars, when I said, "Give my money back" they gave me runaround 800 800 5252 number where they do nothing. Monstrous robber of 'bad credit riff raff" I guess that is okay?? NO. They ruined my life this week. NYC w 52nd Street Dollar Car Rental Agent Yolanda.

I rented a large vehicle and paid for it 4 months in advance to pick up at the Oakland, CA airport location. The vehicle was not on the lot for me to pick up. There was no acceptable vehicle that my party of 6 plus all of our luggage would fit in. When I called the 800 number, I was told they had my vehicle on the lot. I told them I was standing at the counter and they do not have my vehicle. The representative said, "It says they have one on the computer." I asked if they could call the counter person and discuss it. They said no. I asked the counter person to call. They said no. I asked if they could call San Francisco and I would drive there to pick up a bigger vehicle. They said no.

I reserved n e-car 4 weeks in advance. When I arrived I was told no car was available & would be put on a waiting list. They were severely overbooked & continued to take reservations. I was given multiple excuses by the man on the desk but no car!

3/28/21- I rented from Dollar Friday night, later flight coming into Orlando on a flight. Lines are long... not socially distanced. I booked with AAA. I get to the counter with my reservation and the guy asked me if I had basic insurance. I told him I did. I look at the total and it had gone up from $276.29 and some change to $501.71. I told the guy three times I had my own insurance and I did not want theirs. He said the total of around $501.71 was for the $200 hold fee and the rest were taxes. Next day husband tells me there is a $701 charge for the compact car at Dollar. I told him that is wrong and it should be around $500. I go out and get the rental agreement and the guy charged me for the insurance I declined but he explained the bill when I asked 3 times as the $200 fee and the rest taxes.

Never rent a car from Dollar. The are not up front with their bottom line cost. Quoted a price of $296 and charged $653 for a 6 day rental. Customer service and supervisor extremely unhelpful and rude. What happened to good customer service. Absolute disgrace. Never will I rent from Dollar.

Dollar car rental is lying scammers! Charged us $400 for smoking which Is ridiculous!! No one even was present when we dropped the car off and no one went over anything with us!! Lying con artist thieves!!!

Booking, picking up, and returning my rental car was hassle-free and easy to navigate; however, dealing with their customer service was quite unprofessional and frustrating. After finding we had some damage to one of my rental car's tires, I contacted the Roadside Assistance hotline where I sat on hold for about 30 minutes. The agent I was speaking with told me that we could exchange our vehicle for a new one at the Dollar Rental car at the Brownsville airport. After driving to the airport we came to find out that that branch of the company had closed 4 months prior.

If I could give Dollar-Rent-A-Car negative stars I would. This is an embarrassment of a company with their horrible communication, hidden fees, lack of understanding and they are just an overall poorly managed "company". We booked a Dollar car through Priceline online...we decided we wanted to upgrade before the trip and they said "this was not possible until we were in person". Once we were in person, we upgraded our car and agreed to pay $500.48 for the upgrade, taxes, additional driver, etc... saying our total was $500.48. When we got home, we realized the $140 that we paid to Priceline was not deducted, which is NOT what the lady at the Dollar counter said. SO after talking with SEVEN agents and 1 supervisor.... We ended up paying $640.48 for a car for FOUR days.

If I could give zero stars I would.... The option of paying toll charges was not well explained at the rental counter. We were just asked if we would be encountering tollways and we weren't sure if we would be as we've not been to Houston area. And we were asked if we'd like to prepay the tolls or pay when we were done renting. Again, we weren't sure how we could prepay for a toll when we didn't know if we'd encounter a tollway road. So when we finished the rental, we specifically asked a worker how to pay the tolls and we were told they'd send a bill and info to us. No admin fee or other extras were explained or asked if we understood.

I will NEVER be using Dollar rental again. We picked up our rental at MCO. Upon picking it up we were asked about the different "coverage" options, we stated that we did not want any extra coverage for anything. The employee said, "Ok, I just need you to sign declining the coverages." We did not receive anything to read over, just signed on the electronic pen pad. We were given a receipt and went to pick up our car. It was a new model car and we were happy with it, until we got in. For the entire week of having the car and driving with the windows down the smell of ** never went away. Also on day 2 the brakes started making the loudest squealing noise every time to even barely touched the brakes. It was so loud it was hard to have the windows down. So we either got to smell the strong ** smell or have our ears hurt every time we brake for the entire time we drove the rental.

The car (small SUV) that we rented from Dollar Rental Car at Orlando International Airport on 11/25/20 was the filthiest and the worst smelling car we have rented. We use rental cars several times each year and have never been in one that was clearly not cleaned at all and was visibly dirty. Unfortunately Dollar was running very short on cars at the airport and we were given an upgrade to a very small SUV rather than the full-size car we had requested. Due to the lack of cars available we felt that if we complained at the time we picked it up we would have been told there aren't any other options. The customer service at the pick-up area was pretty much nonexistent. Sadly we were stuck with a small, extremely dirty SUV type vehicle.

I returned car on time. Clean and full of gas. 2 days later told needed to return car. They withdrew rental charges but kept hold for expected rental and deposit. Told get bank on phone and they’d fix since they had 3x’s the amount of my $. I was in bank manager said he could fix if they’d give code to release $. They said he couldn’t do it. Had to do it by 3 way call with bank hotline. Dumbest thing heard in long time plus all the dates. Dollar rep was saying were wrong. Run around every time on phone with them and get different responses of what’s going on as well. With additional $800ish this has cost me since they overdraft my account. I feel robbed. If I did this I’d go to jail for theft by deception.

I rented from Dollar (Hertz parent co) 11/25/ - 11/29/20. Unfortunately accepted EZ Pass addition. After realizing I could add a rented car to my own EZ Pass account, same day called and ask for EZ Pass agreement to be taken off. I was told it would be noted on my agreement. The 2019 Cadillac CTS I rented had a slow leak from one tire which I became aware of the following day. By the third day I decided to bring the car in for a exchange because I had enough of putting air in the tire which had cost me around $5 by then.

I am a reward customer and therefore feel as though there should be some loyalty. I rented a car on November 6 and when I did my credit card was charged $469. $269 for the weekly rental and $200 for the hold. I was fine with that since that is what I agreed to. Later on that night I get an alert from a separate credit card saying that they were also charged $269. I called Dollar Rental to find out why they charged this separate card $269 since they already charged my other card the $269 plus the $200 for the hold. They had no idea what I was talking about and told me that since it wasn’t associated with the rental it would just fall off.

Don't use Dollar rental. They will literally steal money out of your account. I rented a car for a few days which I paid 230$. After I returned the car I was charged 200 in additional fees. I have no idea what they are. I've called endlessly and I can't get thru. Now I got another bill for 71$ for their toll pass. Which I paid for when I rented the car. Trust me this company is a SCAM! They should be put right out of business. I'm making it a personal mission to let everyone know that Dollar is one of the worst companies out there.

I recently booked a Dollar car rental which was subsequently cancelled as my client advised he had Covid symptoms/concerns. I notified Dollar 7-10 days in advance and was surprised to find they still charge cancellation fees even though Covid was the reason - an extremely tone-deaf policy considering the impact on the economy. A better policy might be to apply the deposit towards a future rental? Notwithstanding, I feel a touch of corporate greed and as such will never rent from Dollar again. Shame.

I guess Dollar/Hertz's bankruptcy troubles are making them desperate for money because they are quickly becoming the company known for tacking on wrongful and fraudulent fees. I picked up my on September 18th at the Portland airport in Maine, which was deserted. The car they gave me REEKED of smoke. But there was no one at the pick-up place to complain to. I left with the intention of reporting it the next day. (Learned my lesson there. Dollar will give you a disgusting car and then blame YOU for it!) Well, you can't get through to anyone by phone at Dollar. The customer service center was closed all weekend. Then they don't answer the phone during the week. They automated service actually put me on hold for an hour (during my vacation) and then disconnected the line! I had no recourse to report the damage. (Dollar eventually blamed me for "not filing a report.")

This is my complaint regarding the policy about credit cards. I am a Dollar Express rewards member for many years and have not had any issues with Dollar, Thrifty or Hertz. My complaint is 1st I had to wait in the long ** line at the Hertz counter, 2nd, the agent asked for my ID and credit card, which I gave to her, she didn't ask me for my confirmation number or what company, She said she could not take my credit card because it did not have a chip. I was flabbergasted, What? She said that they have the policy that they only take credit cards or debit cards with chips! They have only machines with the chip reader only! No swipe!

I rented a vehicle from SLC to Las Vegas through Dollar Car Rental. At the time, I spoke to the counter attendant and they said whether I dropped at Las Vegas or Phoenix, both options were the same price ($603) since it was out of state. I decided to go to Phoenix so I called and spoke to Alex (ID **) who gave me a new quote - $326 extra - so I asked to speak to a manager. He assured me that a manager would call back in 24 hours - they did not. I again called and was given the same story - no call back.

Felicia at Memphis, Tennessee airport is very rude. I asked her for her name. She said Felicia. I asked for her last name. She said, “you didn’t need to know y’all that." She makes personal phone calls while assisting customers. I asked for a supervisor & she called TSA to escort me. Very unprofessional!!!!

I rented a car from Dollar Rent a Car at the beginning of the year as I was planning a trip to Florida to see my elderly mother. Then the pandemic hit. Because of the virus, I had to cancel my plane reservations and rental car as I am just getting over cancer and at a higher risk. I contacted Dollar rent a car and they told me that they would give me my money back. What they did not tell me was that they were going to keep $50 of my money. I tried to reason with them and explain to them that I was going to be visiting my elderly mother at a later date after things were safe in the world but they did not want to hear it. They just told me that they were going to keep my $50 and that was that. I think that sucks.

Rented a Dollar rent car through Expedia at DFW airport. From the moment of check-in it was problematic. Because it was less than 24 hrs since the original rental and not a corp. account they made us purchase their insurance. We are a company, we have our own insurance. We did as they asked to get our employee on the road. He turned the rent car in the same day at the Houston Hobby airport, making sure to fill the car with fuel. Dollar charged us $95.29 for fuel that was not needed. Stayed on hold with that location twice and was rudely hung up on when trying to explain the issue. Went to DFW location to try to resolve the issue and was told to "call ** Houston! What do I look like? Customer Service?" Wow! Watch your receipts for bogus charges. You won't get it back easily.

Went to the counter at the CAE airport in Columbia. I went to the counter and did my reservation while standing there. I put in all the necessary info and paid. I was charged $219.07 plus $55 for insurance. While waiting for her to get confirmation, I checked my email and my account. I got the confirmation and the receipt. After standing and waiting she tells me I owe $389. Um what?! She said they never received the payment. I showed the confirmation and the receipt. She's obtuse. I was so pissed that I immediately called my credit union and filed a claim. That woman had the nerve to question my making the reservation, even as she stood there reading it. Long story short, they claim they didn't receive the payment and expect me to pay an additional $169. That is a no. I contacted my credit union and will be getting my money back. This is a clown company.

I had been searching to rent a van all day. Every place was out or required a major credit card. Finally I reserved a minivan with Dollar rental car in Chattanooga TN at 12:30 pm. Reserved for 2:00 pm. The website said everything checked out and I could pick my vehicle up at that time. We went 45 minutes out of our way just to get there and they tell us they don't have any vehicles period...so it took them 2 hrs to realize they reserved nothing and couldn't call me to inform me.

Booked a car through CarRentals.com and picked up at the Dollar Rental Car counter at Orlando International Airport Feb 28th 2020. My issue is "Not" with Carrentals.com. It is with Dollar. I agreed to adding on the "Fuel Option" to my agreement and only that. I Did not agree to adding anything else. I signed the estimate and went on my way to enjoy my vacation. It wasnt until I actually received my credit card statement that I saw I was charged from both CarRentals.com and Dollar Rent a Car. Looked at my estimate and final agreement from Dollar and then noticed they had on there that they said I had "agreed" to LDW (Loss Damage Waiver) $271.92. $33.99 per day. If I was actually asked, I most definitely would deny this option. But they charged me for it.

I was unclear how to pay for using ezpass in the rental car. It was not explained when I rented the car. I made two phone calls and was told I could pay through NJezpass. This turns out not to be the case. Now they want to charge an additional $80 for handling the tolls. What a scam! I have contacted the company numerous times and they just blow you off. They take no responsibility for giving me erroneous information.

I reserved a Dollar Rent A Car online in early January 2020 for a trip to Jacksonville, Florida. Our February 7, 2020 flight from BWI to JAX was delayed by 1 hour and 45 minutes due to the weather. Upon arrival, I went to the Dollar Rental counter and provided my information along with my automobile insurance card to the clerk. She processed the transaction and said that she "took care" of the auto insurance. I signed off on the invoice unfortunately. The clerk advised that we would receive a refund of $200 when we returned the car. The $200 credit referred to an additional $200 added to the bill and not to the insurance amount. I disputed the charge but was denied since I signed estimate. I didn't need the auto insurance through Dollar and believe this is a scam. The clerk made no effort to process my request but instead charged the additional amount that Dollar Rental provides. A very disappointing and costly experience. I will not rent with this company again.

Rented a car in Boston on 2/17/20 - returned 3/2/2020, paid by credit card. Two week later received a letter from Dollar Processing Services telling me that they had paid tolls attributed to my rental use and tacked on $40 worth of 'administration fees' that were due in 12 days and that they would charge to my credit card if I didn't otherwise pay them. Nothing was addressed or advised at the rental counter about tolls, and we have never had this problem with any other rental companies at Logan.

We rented a car for pickup at Stuttgart airport in Germany. The price looked right. Two problems. One, the receptionist told us that no one that had held a driving license for less than a year could rent a car - per Hertz (parent company) policy. I am 61 years old and have been driving for over 40 years - but I moved to Nevada from California in mid 2019 and so have held a Nevada driver's license for less than a year. Fortunately I had a photo of my old California license on my phone and that was deemed to be evidence enough - although I would have been stuck if I did not happen to have the photo available.

When I picked up my car rental at the Jacksonville Airport I saw one of the attendants sitting in a rental car smoking and talking on her cell phone. I asked the other attendant about her smoking in the car and she said it had just been dropped off and was going to be completely cleaned. I thought this odd and said so. When I got my car it smelled like weed and smoke. I told her and she said it had been cleaned. Not to worry. The car was dirty and smelled. When I turned it back in they billed me a $400 cleaning fee because the car smelled like smoke. My credit card company is disputing this charge and I will never use this company again.

I find it astounding that Dollar and Priceline would play the blame game and refuse to postpone a booking, or provide a refund, during this pandemic. Their excuse is the specific destination is not subject to a government announcement. Don't they know that pandemic means everywhere. Just takes a good crisis to show their true colours.

I used Dollar Car rental for the first time. I gave them the benefit of the doubt despite some of the BAD reviews. I received an amazing quote for SUV at the location at phoenix sky harbor airport. The check in process was pretty smooth. They sent me out to the parking lot to a Nissan Pathfinder. Not a bad vehicle. The front and back bumper were heavily beat up and dented. I told the guy at the gate and he said we know they get damaged from people taking luggage in and out. Okay, its only rental no biggy, I moved on.

Rented on Priceline for reasonable fee. Added driver and insurance for the day we needed the car. Car had a flat, but the Premium roadside assistance was a joke. Ended up having to fill tire and back track to get a new car at an airport. They gave us one from Hertz because Dollar did not have a facility at this airport. THEY WOULD NOT BRING US A NEW CAR OR FIX THE ONE WE HAD. WE WERE RIGHT OFF THE HIGHWAY!! Ended up taking a couple hours to get a new car which made us a couple hours late returning the car. Well afterwards we received a bill charging our company for an entire additional day of

Watch out for this scam. Had to rent a car from Kansas City Airport to go home for a funeral. I went through the Kansas turnpike. I paid my tolls cash. Dollar charges my card $111.23 for toll violations. I called and they told me that there's no way I paid because there's only digital cameras and no person to take cash. The cars have gps and they know when you go through a toll road. And just because I went through one they charge me, not knowing if I paid. Never using them again. Total **.

In September of 2019, I reserved a rental car with Dollar Rent A Car for my family's use while on vacation in Los Cabos, Mexico over the Christmas Holidays. The total for the one-week rental was estimated at $202.29 on the reservation I made through Priceline. When we arrived in Los Cabos on Monday, December 23, 2019, the Dollar Rent A Car counter attendants told us there were no vehicles available, and while they acknowledged our reservation, they said they could do nothing about it, nor did they really seem to care. We asked what they expected us to do next, and they simply shrugged and went back to their social conversations.

DO NOT RENT HERE!!!! My costs doubled at the counter in Tampa from what I was quoted online! I specified online that I would take the insurance, but was not quoted a price with insurance. Had I known what the ACTUAL price would have been, I would never have rented here. Looking at the other reviews here and elsewhere, I see that I am not alone in this experience. They should give people the entire price at the time they book. Why hide this and surprise folks who are starting a vacation? It was a terrible way to begin and we will NEVER use this company again and we absolutely want to discourage anyone we know from using this company.

Rented a car from Dollar rental to be picked up at Orlando Airport and dropped off at Tampa. When I dropped the car off at 5 am to catch my flight no one was available to check me out or give me a receipt. I was ordered to leave the window open and keys in the car. I requested a receipt that the car was good, but because they were closed was given an ok by the attendant. 10 days later my credit card was charged 466 for a smoking fee. I did not smoke in the car and was not sent a bill or email. When I called to resolve issue was offered 100 off. I refused the bogus offer and requested a supervisor. Was told it would be 30 hours before I would get a call back. This place is scamming people. Going to continue to fight. Beware of this and don't return your car after hours!!!!

I rented a Malibu from Dollar Rental in November of 2019. At the counter, the agent asked me if I wanted any extra insurance, which I said no. I told her my insurance company will cover me and didn’t need insurance. I was in Las Vegas for 5 days and when I returned the car they had charged me over $300 for insurance I didn’t ask for. I talked to the manager and because the rental was done he couldn’t refund me the money I paid for the insurance I never asked for. He felt so bad that he gave me a $100 voucher I can use in the coming year. No one would pay over $600 for a Malibu. I will never rent from Dollar or their parent company Hertz again. Of course it was my fault on not checking the forms before I left. I had never had a problem with honesty with them before. Go rent from someone else, will save you money.

I used a discount site to book my car rental and thought I was getting a reasonable deal. I really don't like how they quoted a certain car and added OR SIMILAR to the rental information. I felt that the car I received, while in the mid-sized car class, was NOT in the same QUALITY classification. I only needed the car for a minimal time, so I was going to be OK with the car they assigned. It turned out to be the least of my concerns.