Dollar Rent A Car Reviews

A friend and I rented a car from Dollar Rental in LAX. We were asked if we wanted additional insurance and both clearly said NO. Upon returning our car, we noted that there was a charge but we did not know what it was for. After returning to Calgary, Canada we noticed we were charged an additional 90 dollars. We inquired what it was for and they said it was for insurance - the one we declined.

Ok, so here it goes. My husband and I got married January 16th 2016. We flew into Tampa Florida on the 17th and needed a rental car for our honeymoon. We tried Enterprise and they were going to be around 550 for the week because we would have to pay a "Young Driver fee" because we are 22 and 23 years old. Ok, so we aren't poor, but that is steep for a one week rental especially when we are just trying to start out our new lives together. We tried a couple other places and found Dollar Rent A Car was reasonable. They were only 320 for the whole week which is a good price considering we are young drivers. We said no to their insurance and paid an extra 20 bucks so we didn't have to fill the tank when we got back. Everything went great!

We made the arrangements to rent a car while traveling in the UK. We live in Canada and booked a car to use while in Florida. We booked through Rentalcars.com and prepaid on a Canadian credit card (Canadian bank). When I got to the rental counter in Fort Lauderdale they refused to honor the contract, stating the Canada isn't considered "international". They group it with the US for the purposes of that contract. They would let me have the car that I booked for an additional $200 and since it was Christmas vacation, no one else had a car for me. They also put additional charges for tolls on my Canadian credit card (at a 45% exchange rate) rather than letting me pay on my US debit card (the invoice came in the mail the day AFTER they processed the payment). I am furious with the way they handled my business. BEWARE!

Reserved a car online with Dollar at the Las Vegas airport, filled out all the information and check off that I did not need additional insurance, cost was to be $150.00 (not counting taxes). The woman at the desk was very hard to understand, I had to ask her repeatedly the same question. I was asked if I wanted insurance and I replied no. Was shown the contract and was to sign electronic but price was over almost $400.00, asked her to explain but again I could not understand her explanation. My friend and I both were confused and in frustration I signed. When I brought the car back I saw the extra insurance charge but was told because I signed the "contract" the charge could not be removed. Contacted Dollar Corp. and was denied any refund.

I booked a car prepaid thru Hotwire. The disclosed rental agency was Dollar at the Tampa Int'l airport. After waiting 50 minutes in line with 10 parties before me, I finally got to an agent. Her name was Kim. No name tag, I asked. After telling her my conditions and I was impatient, she kept going back to their closed door office. Finally she gave me my credentials back saying they would not rent to me. I asked to speak with the manager and told he would be out. I waited 20 more minutes.

I would never rent from Dollar Car Rental at Detroit Metro Airport again! We were told that our upgrade would be $45.00 extra. We were charged $75.00 extra. Being senior citizens, we could certainly use $30.00 dollars and never would have agreed to $15.00/day! I don't think $30.00 would be such a hardship for Dollar Car Rental! The car was in bad shape (lots of scraps and at least one small dent). We have been pretty happy with Dollar in past, but have never rented at Detroit Metro before. Although we did call the corporate office, they were rude and could have cared less how unhappy we were (no sorry we couldn't help you, absolutely nothing)!!! So much for customer service!!! Will not be using Dollar Car Rental again!!

From the moment we arrived at the MIA airport counter for Dollar, we were treated rudely, condescendingly, and abrasively. The customers behind us later told us their experience was awful too. After being forced to pay an additional operator fee, because we booked through a third party and I did not know that because I made the booking, I was automatically assigned as the driver. I am pregnant and, at the time, had Mono, Viral Hepatitis, extreme nausea, and vomiting. Thus, I did not want to drive. Since then, we've communicated with Dollar about ten times and all but one individual has been unyielding and so focused on "policies". There is no apparent compassion or desire for courtesy. Blech.

I made a rental agreement through Expedia itinerary # ** rent a compact car or larger at Dollar Rent A Car for Jan. 14, 2016. At their desk I was told that they were giving me a convertible. It was 28 degrees and snowing. I said that a convertible was not acceptable because of the cold. The manager came over and said that because I was not happy, "they would not rent ANY car to me for any price". I told him that I was the customer and he needed to do something for me because it was snowing, wind blowing and cold. I had 3 bags and a lady companion. He said he did not care about me "the customer" and was going to call police. I left that office and dragging bags, walked to another agency to rent a car. Both employees "Mike and Jeramy" were extremely rude. I will never rent from Dollar again. The worst car rental experience I have ever had!

All agencies rates were very low for the night of 01/10/16 (Sunday), returning on 01/12/16. I am a loyal customer of Enterprise, but when I saw the advertisement for Dollar Car Rental for $11.70/day compact or larger, LOCK LOW & GO, I reserved with them. The only agencies opened on a Sunday were 25 miles away, each way, at the airport (the extremely limited parking here is a nightmare). When I arrived at the counter, agent "K" (I will keep her identity private) asked me where I was going and what type of car I needed. As tears began to fall, I informed her that I was taking my son to a hospital in California for an unexpected surgery. Any car was fine, I just hoped for a little leg room for my son, post-surgery. She showed me a photo of my car, a toy looking car "subcompact/economy", CHEVROLET SPARK.

I rented a car in Miami through Orbitz and ended up paying twice the price of the rental cost in "administrative services" for tolls. The total cost of the tolls were $6.50 and they charged me $111. This is just an unacceptable business practice. Do not use them.

I was flown by my sister-in-law from Virginia to Ohio. She purchased a flight from Virginia Richmond airport to Cleveland Hopkins airport, and paid in full for me for 7 days, a rental vehicle from Dollar Car Rental. She fully paid the daily insurance also 10 dollars a day in full. I flew into Cleveland Ohio at 10pm at night, it was very late. I had my itinerary pages which showed everything, even my flight back to Richmond Virginia. The man at Dollar Car Rental told me he couldn't tell if the car was paid for, so they needed my driver's license and credit card number. I gave him and made me sign an electronic signature that I was receiving the car and a fuel agreement. I pay for a fill up and then make sure it is filled when I bring car back. I returned car after 7 days to fly back to Richmond Virginia. Two days later they charge me for $200 dollars and the fuel which I made sure was full on return.

When renting a car in Ft. Meyers I specifically asked about the automatic tolls and was told by the agent that they would give me a Sun Pass for $10 per day or they would just bill me the toll amount. What he didn't say is that Dollar Rent A Lie adds $15.00, per TOLL as a processing fee. My $9 in tolls was billed at $114. Make sure to tell them that you want to opt out of their toll system, write it on the contract, you can get a Sun Pass for $5.00 at most convenient stores and any rest stop. They are price gouging, we are going at them this way.

We rented a car from their San Juan location and we immediately regretted our choice. It took almost an hour to get us set up with a car even though we already had a reservation and the total was over $400 PLUS a $200 deposit to be returned when the car was returned, not too bad, until you compare it with the service. It was about a 40 minute drive to our condo and in that time we could tell SOMETHING WAS WRONG WITH THE CAR! It made a horrible grinding sound, and our parking attendant said it smelled seriously wrong.

My short story about 'Dollar Rent A Car'. I hope that customers read carefully and be warned for a desk employee that has a Indian/Pakistanis look around 50 years. I booked (from 17 of December till 1e of January 2016) a Kia Rio or a car comparable with the Kia. When we arrived at Dollar to pick the car, told this employee that Dollar doesn't had a Kia Rio. This man wanted give me the smallest car of all. If I wanted a bigger car that was comparable with a Kia Rio I had to pay $10 extra each day. 16 days means, I had to pay $160 more. I didn't agree with the offer and took the small car.

I reserved a mid-size, which is always FINE for the 4 of us. At the desk, I was told they only had a Kia Soul. How is that mid-size? It won an award as the best COMPACT, but that's how Dollar classifies it. So, for $10/day add'l, they "upgraded" me to a Jeep Patriot, since there was no way my husband, 2 kids are our carry on (only) luggage would fit. THE JEEP WAS INFESTED WITH SPIDERS INSIDE ON THE WINDSHIELD! Quarter Size white/pink SPIDERS. We splatted TWO of them on the windshield while we had it. But saw them a number of times during the trip, but couldn't kill them since I was driving and it would cause an accident. HORRIBLE! When I dropped off the car and the guy said "ew, that's not good"... I called customer service and I was credited the "upgrade" due to the spiders, but they think the Kia Soul is Mid Size (comparable to a Toyota Corolla) so watch out if you rent mid size through Dollar in the future.

On returning the car to San Francisco Airport I handed all the documentation to the girl checking me in. She said everything was OK and then printed off a 4 (four) feet long document which she handed to me and asked me to sign at the bottom. It is a dark environment and as far as I was concerned there was to be no further charges but my next credit card statement showed I had been charged $378. I checked this document and found that I had been charged for "roadsafe", "personal protection plan" and "emergency sickness protection". I spoke to customer services and they say I agreed to these "options" but as I explained, why would I choose to pay for these "options" when I had completed my rental and I was safe and sound.

They charge some amount of money to your credit card without letting you know what is for. When you try to figure out that they charged some money (it was 110$ in my case) to your credit card, you attempt to call customer service, which you have to hang on the line minimum 30 mins (as long as you are not calling for a new reservation!!!) When you reach out to somebody finally, they answers your question unsatisfactorily and tell you in the middle of conversation to connect to another department and get you out of the line in couple of seconds (yes, this happened). Reaching them again? Another half an hour?

I called Dollar 3 days before flying in to Hartford, CT. I asked detailed questions - mostly to be sure they take Debit. They told me "yes", the amount, etc. Well, to my surprise, I flew in and took the shuttle to the rental counter. They DON'T take debit! All they said was "you can try to reserve online with another company." 2 hours and 7 people later through Customer Service by phone and guess what, no help!! I called corporate - just got passed from one person to another and disconnected by 3 people. Fed up, I demanded answers from 4 people at the rental counter. Apparently, they don't have "a corporate office". That did it for me. No help from anyone.

Picked up car and declined all extra items requiring a charge. Was asked if I would like to add my husband as a driver and I said sure. Was never told it would be a charge for this. Dropped off car and saw something that said 26 for additional charges. Called and spoke to someone in customer service and they did nothing to assist and would not let me speak to a manager.

We rented a car from Dollar which was supposed to be picked up at Marrakech airport. The car itself was old and had obviously been in a serious accident. There were mouse droppings in the back seats. The guy at the counter was rude and uncooperative and didn't seem to think these things were a problem. We took the car and it broke down after 200 miles - we rang the number on the card and got no answer. Totally useless company with very poor customer service. DO NOT USE!!!

LOOK CAREFULLY AT ALL THE BAD REVIEWS FOR DOLLAR RENT A CAR - THEY ARE HERE FOR A REASON!!! Here's my own bad experience. I flew to Las Vegas and rented a car from Dollar for 12 days for $274. My wife became very sick and I changed my airline ticket to return home 8 days early to be with her. After having the car for 4 days, I returned it. They charged me $458 for returning the car 8 days early!!! On the rental agreement it does say "rental rate subject to increase if you return car more than 24 hours before scheduled return time." But absolutely nothing else - very vague. So what does that mean, they can charge whatever the hell they want? $5,000? $20,000? Nowhere in the rental agreement does it specifically say. Neither the manager or person at the Dollar customer service toll free number would reduce the $458 charge. I'm currently having to dispute this through my credit card.

I have never rented from this company or its parent company, Hertz, and I live in the Pacific NW, and have never been in or near Chicago, but my VISA credit card number was fraudulently charged a deposit by Dollar Rent A Car at O'Hare Airport for $100.00 on November 23, 2015. I cancelled the card and was refunded the money, and received a new card. Now, on December 21, another charge of $1,543.60 was placed on my VISA account by Dollar Rent A Car at Chicago's O'Hare airport. This charge had been approved before my old card was cancelled, but wasn't posted by Dollar Rent A Car until a full month later!

Arrived at Tampa Airport, picked up a prepaid five-week rental. Lady on desk had poor English language skills but insisted we should pay for SunPass tolls in advance. Agreed but was horrified to learn that she had charged our card $300 nonrefundable. Called customer service and then had to travel to another dollar location to get the charges removed. This is a total scam. Beware National car rental charge a couple of dollars per day to max of $15 per rental period for same service. If you are renting in Florida for longer periods, pick up a SunPass sticker at participating retailers like Publix and register it online. Total cost $4.75 plus actual tolls.

I rented a car with Dollar USA on October 1st, 2015 on a "promotional offer". I was scheduled to pick it up on October 24, 2015 at the Atlanta Airport. When I arrived, I was told I was unable to pick up my rental because I did not have a credit card with at least $100. Fine, I left the rental office without the car but told them I expected to have my money back on the card. Dollar gave me the run around for the past three months but finally gave me a number to Car Trawler. I called thinking I was going to get a refund but they told me it was a promotional offer and that it's in a contract AND THAT THEY COULD CARE LESS ABOUT MY MONEY.

Rented online without issue until I got to the counter and the up-selling started. The counter person was cheery and helpful until... I declined the insurance!!! I'm well versed in the insurance, carry plenty of protection and have additional protection through my AmEx card. The counter person started the hard sale telling me I was wrong about the insurance, “AmEx won't cover me, my insurance won't cover me, additional drivers aren't covered” and, tried to add it after the discussion got terse. I made sure it wasn't added then the person moved on the gas tank. I elected to bring it back full. He said I "can't" do that in Hawaii. I insisted. He then said I must fill it at an approved station and keep the receipt or they will charge me extra... all BS.

After reading the reviews on this site and most other sites on the internet, I prepared myself for the worst. I was expecting to yell and complain and speak to the manager but surprisingly, I had no issues with this company at all! They did try to upsell the insurance and an e-pass for my rental, but I came prepared with a copy of my full-coverage insurance proof that included rental insurance and I had an old sun pass from living in Florida for 26 years prior. (It was no longer active, but they didn't know that!) After I declined all the "extras," the rep told me to pick any car I wanted from the 2nd row. (Since I chose the "special" option).

I rented a car with Dollar in North Carolina. North Carolina has electronic tolls. Not being familiar with the area, apparently I drove on roads with tolls. I first found this out by receiving a bill for $111.10. Total toll bill was actually only $6.10. Dollar adds on administration fees of $15 per toll. Had I known about the tolls I would have paid the $6.10. But there is no way for a renter to do this. Dollar also is supposed to inform you about their one-time toll fee, but I wasn't. I'm sure all the car rental companies have their "scams" in fine print buried so you don't know about it. This is just another way to gouge the customer. I will never rent with Dollar/Thrift again. Surely there is a way for renters to pay the actual toll before being fined by the car rental companies??!

Oakland California airport operator closed for the night while I and a number of others were waiting for service. Staff refused to respond to my inquiries and simply walked away from the front desk and into their office, where they closed the door and refused to open it. I went to another rental place which was still open and rented another car for a night, and went to a local hotel instead of continuing my trip. Terrible service and I'll never use them again.

We were given wrong information from employees. I've tried to contact Dollar about the issue, but I have not gotten any response from them. I have asked to be called back about the problem, but so far no one has contacted me. I guess they don't care about PR. I'm not very happy with Dollar Car Rental. I will not rent from them again. I definitely will not have anything nice to say about how they handle things.

My husband and I flew to LA for a wedding from Atlanta. We got a deal with one of the tickets for about $50 for a day rental. They charged us $71.70 for insurance alone. We ended up paying $163.70 for a day rental because she added all these charges claiming it was insurance. Mind you we told them the credit card had rental coverage. We have been trying to get a refund from them, but they are not responding. STAY AWAY FROM THIS COMPANY!!!

My wife and I arrived from Europe via Detroit in Louisville. We had booked a car through Dollar on the internet and paid half of the rental cost up front. We had booked a compact car - Ford Focus or similar. When we arrived we were told that the only car left 'in the same group' was a Smart. I said that this was an economy car but the lady on the Dollar stand insisted that this was a compact car. She suggested an upgrade and in the end for a few dollars more we got a Nissan Sentra - admittedly a better car. She also asked whether we wanted 'minimum protection' or a higher level of protection. I said 'minimum' assuming this was the same as when we booked. She runs a receipt at a figure around 990 dollars instead of the $660 advertised on the internet.

Dollar Rent A Car is absolutely a horrible company. I booked, and paid for my airline tickets and car rental through cheaptickets. I paid $13.99 x's 7 days for the car rental, through cheaptickets. Five days before our trip, I called dollar car rental and asked them if they take debit cards, and what their procedure was for using a debit card? I should mention that the lady on the phone had an accent. Anyway, she said, "yes ma'am, we do take debit cards. We will take a certain percentage off the card" (can't remember percentage she said). Anyway, it came out to about $8.00. She said that they would take off my debit card, since I already paid for the car through CheapTickets.

I am very displeased with my service here at this location. I have been charged 3 weeks after I rented a vehicle. Now my account is in the negatives, no one told me it would be this long before my account was charged. The employees there are very rude. The customer service line was not helpful at all and I will never do business here again. I would like my money back into my account. I have screenshots of where they charged me twice. I told them this but they said that it was a holding fee and the other was the charge. But the holding fee was never posted back into my account. No one has reached out to me regarding my concerns. I have expressed my concerns of my $300 dollars that was deducted from my account. I have rented from them three times and every time it is a problem. I am very ANGRY CUSTOMER AND I WANT MY MONEY BACK INTO MY ACCOUNT. I WILL NEVER DO BUSINESS WITH THEM AGAIN!!!

I rented a car in Cancun Mexico at the international airport. I was asked to deposit over $500.00 on my credit card to be returned once I brought the car back. This happened in August 2015. To date I have not received the deposit of $800.00 which was charged to my AmEx account. Dollar Rent a Car in Mexico continues to give me a run around. The car was advertised at $130.00 per week. The insurance in Mexico was $600.00. I ended up paying over $700.00 to rent a car plus $500.00 deposit. Know that the franchise in Mexico is not accountable to the United States Corporation.

I booked Dollar Rent A Car through Expedia. The rate quoted seemed fair, however, Dollar neglects to be forthcoming with the actual plus, pluses to their rates. Once you are at the counter with limited options all the plus charges come to light. By the time we were done our seemingly decent rate was actually double the quoted rate. We have been going to Arizona for several years and have been renting cars at Sky Harbor Airport each time. This is the first time at Dollar and the last time at Dollar. This is not why I am complaining although it should be enough. We took additional insurance on the car to protect us against even more charges should something happen to this car. Something did happen, the car was broken into and several dollars' worth of personal items stolen.

Nika on customer service was very rude. Would not transfer me to her boss. This place overcharged me. I was looking forward to renting again from them but 500 for 2 day rental. That's ridiculous and they wont refund me.

My wife and I went to Kauai, Hawaii for a week and a half in June-July of 2015. We rented a car from Dollar Rent a Car. At the time that we rented the car, we clearly specified that we wanted complete coverage so as not to have to worry about any incidental damage that might happen to the car. We wanted to focus on relaxing during our vacation and did not want to have to worry about any incidental damage to the car. The woman working at the Dollar Rent A Car desk assured us that with the coverage that we requested and paid for, we would not be responsible for any damage that might happen to the car, that we could just drop off the car no questions asked. Unfortunately, during the course of our stay in Kauai some unknown vandal/hoodlum keyed the side of the car while we were doing a Napali Coast hike. Of course we were not happy with this development but it was not our fault.

I cannot believe that there are so many complaints about this company scamming people for extra charges for insurance and they are still getting away with it. I told the lady I did not want extra coverage and she even acknowledged my answer but still added it to my charges that I never saw signing the little tablet and then she put my agreement in an envelope and told me to enjoy my vacation. Of course I am assuming she was honest and not screwing me so I signed the tablet only to find out that I signed my faith away for additional $230 for insurance coverage that they will not waive and laughed at me when I called to complain, then I google the issue only to find out that there are many many other people that were scammed as well. This is craziness and this company needs to be taken down or fined. I feel like I was frauded and I would like the counter person arrested.

Was scammed. Tried to reserve using prepaid for an employee. I wasn't going to be there and didn't want a Corp. account. Then, was told I can't do that with Dollar, so, no reservation, no confirmation. However, my card was charged anyway by a company in Dublin, Ireland. Called Dollar, was transferred 5 times, they refuse to refund even though Dollar told me I didn't have a reservation.

We were recently on a 7-day cruise around the Hawaiian Islands. I'd pre-booked a convertible (Chev Camaro) for 24 hours on Maui. The quoted price was $78.00 including loss damage waiver and third party. The price charged on return, $78.00. Perfect experience. Imagine our surprise then when we rented a (lower rated) Dodge Avenger, same cover terms, in Honolulu for 48 hours and got charged $335.15 ($167.57 per day). This charge bears no relation to the rates on their web site. I queried this on the pick up lot (Kalakaua Avenue), how come I could rent a Camaro for $78 and they now wanted more than double for a lesser car and was told this was the dearest place on the island to rent a car from, it was all "supply and demand" driven, the price varied all the time, they were constantly monitoring the rates of competitors etc.

I rented a car via BJ's travel services. I was given a price of $442.94 due at counter. I added a tank of gas. I declined the car insurance on my reservation as well as at the rental desk. I was never given a contract at the rental desk to read and verify. I was overcharged by $484.06! I attempted to rectify the situation with the "supervisor" who acknowledged the declination as well as the overcharge but I would have to take it up with corporate. This is such poor business practice. I wonder if this is common practice with this company. Shameful.

We stayed at the ACE hotel in downtown LA. The car was parked by their valet service and the GPS stolen while in their care. Although the car was fully covered by Dollar's insurance, they refused to contact the hotel or their insurance and we had to pay for the GPS ourselves. Dollar is a dishonest company to be avoided at all times.

Had a horrible experience at SFO rental counter. Reservation was for a certain amount including taxes and fees and for a Hyundai Sonata. When the rep printed the contract, charges were 50% higher, smaller car was provided (Elantra). Had to fight to get back the original rate but still added some bogus airport train fees saying they are not included in the all-inclusive after-tax price. Tried to convince me that Elantra and Sonata are same class but when I insisted, the rep was rude. She said "go rent from Hertz (parent company) if you like that better." She should be fired for being rude!

I paid for a two day car rental at the Dallas Love Field location. I had paid in advance for a Chevrolet Impala, but upon arriving at Dollar, all they had was a small SUV and a few pickup trucks. The Dollar rep offered to upgrade me to a pickup truck! I took the SUV since the people waiting behind me certainly weren't going to be happy with a pickup truck either and what choice did I have. The rep also tried to sell me insurance, both for the deductible and for a total loss. He also talked me into a deal whereby Dollar will fill the tank of the vehicle if I did not want to do so and it sounded good, just $2.05 cents a gallon to do so. When I looked at the bill, there was a $40 dollar fueling charge included. The vehicle can only hold about $25 dollars worth of gas at $2.05. I canceled that deal.

They don't explain you what you need to know about the contract. At the end you pay the double amount. This happen to me on Denver Co. Take care with this rental car.

Last month we landed in Dallas, TX for a busy wedding week at Dallas Love Field. We booked a compact from that location. We picked up a silver Hyundai Accent to drive to Houston for a day. As soon as I got in the car, I found a dirty, bloody, used bandaid in the door pouch. I did not want to make a big deal of it so I grabbed it using a napkin and threw it out. We then got on the freeway for a 3 hr and 45 minute drive when we suddenly heard an incredibly loud banging sound under us. We pulled over and discovered that the cover underneath the car was ripped and was now dragging on the floor and banging under our feet. We drove it all the way to Houston with that loud sound. We had to drive 18 miles out of our way, on a very tight schedule to the Houston international airport to swap the car out.

I have been using Dollar rental for years. I almost weekly rent a car, therefore I signed up for Dollar Express. As a reward for loyalty and continuous rentals, Dollar advertises that you will receive free rental certificates. I was not receiving any certificates therefore I called as I was expecting 5 of them. Customer service at Dollar Express is incredibly difficult to deal with and unwilling to help. After 4 different phone calls and persistence I received what I earned, well that was a year ago.

I made my reservation on the phone with an agent and the agent gave me one quote, but then when I arrived to pick up the car they charged me almost double. The front counter person was trying every possible way to make me purchase all different sort of insurances but I was smart enough to said no. I was very mad because they couldn't do anything to keep the original price that they quoted for me. Do not ever trust that they will charge you what you're quoted for. They will change the quote on you even you have a reservation number. I wrote email complaint to the corporate office and no one even bother to respond to my email. It's suck. Stay away from Dollar Car Rental. Don't let their low advertisement attracted you. You will be charged way more than you're supposed to be charged.

We stayed at Chaparral Suites, Scottsdale, AZ, in May-June, 2015. Dollar Rent A Car has a desk in their lobby and we rented a car from them for 2 weeks. The car they gave us was unacceptable as it was uncomfortable and we asked for another car. We were told 'they had no cars'; Dollar is in the car rental business and have 'no cars!'. The first clerk told us to check the next day at their counter and he would send an e-mail to the morning clerk (names were Ed and Steve) which we did. The 'clerk' at the counter the next morning told us he received no e-mail and he had no idea who the clerk at the desk was the day before as he had never heard of him. This male clerk (Ed or Steve) was slouched in his chair, was rude and couldn't care less about our concern of the uncomfortable car. I asked him 'are you in work mode?' and he yawned in our faces. No excuse for his behavior.

We rented a Dollar rental car out of the Tampa airport. The rental agent told us that we should buy a $57 a week toll protection package otherwise we would be fined. We declined and avoided "known" toll roads. Upon our return to Michigan we received a bill for $32.12 from Dollar processing for two $1.06 charges for tolls and $30.00 processing fee. What a rip! We purposely avoided toll roads but apparently in Florida there are unmarked toll roads. If Dollar or the other rental car companies cared about their customers they would spend the extra money and put a Florida "Sun Pass" on all their cars. So much for Florida - I'll be a snow bird elsewhere.

This is by far the worst customer service I have ever encountered. Rented a car for 8 day, bought the insurance. They said we could bring the car back early at no charge. They lied... they charged us for extra days. They never told us about the enormous 16% sales tax. We wanted to turn the car in 3 days early. We went to the rental location where the salesmen said it would be more cost effective to keep the car given that a taxi out to our hotel was going to be 50-60 USD. Absolutely NOT true. The cab ride was 18 USD. After getting to the hotel we still had an hr to return the car and not be charged for another day (a verbal confirmation from the salesmen when we were there earlier in the day). My husband drove back to the rental location to drop off the car and they absolutely charged him for another day. This is the worst car rental location/scam I have ever been a part of. DO NOT WASTE YOUR TIME or MONEY. They are absolute crooks.

We hired a car for nearly 3 weeks and paid cash on all the toll roads but unfortunately got caught out in Tampa whilst getting to St. Petersburg and there was no alternative for cash & we had to pass through 3 toll booths before we could purchase a Sun pass at Publix and load with $30. For the sake of $3 Dollar charged us NZ48 a good 6 weeks after we got home. This means for the sake of $3 we will never, ever rent a Dollar car again and will tell all our friends to avoid them. Disgusting PR Dollar.

I flew into Phoenix and picked up my rental car at Dollar. When picking up the car I stated I did not want any insurance. When I was handed my receipt I noticed that the total estimated charge was double the original quote. I inquired and the Dollar representative told me "we can correct that when you return the car next week". I trusted him, picked up my car and left. The next day I called Dollar and they informed me I had purchased the loss damage waiver at a charge of $28/day. When I asked how to correct this I was told that the only way to correct this was to return to the airport and ask if they would change the contract. Also, I was informed at the third level of support, that every day that went by I would be charged an additional $28.

An E-Z Pass (toll pass) was given to me without me asking, so I left it with the Dollar guard at Dulles airport. I still got 200$ worth of toll charges from places I had never been. Then they said I had to prove I wasn't there. They then proposed to reimburse 1/4 of the bill. It's a scam. I saw it's happened to other customers as well. Dollar Rent A Car never again.

Booked a car with Orbitz at Atlanta airport. Said a 5 person car would be estimated $127.00 plus $37.00 insurance. Got to the airport and after waiting in line for 1 1/2 hours said that I only booked a car for 2 person. Ended up charging me $247.00 for a car rental and fees were ridiculous. Don't be scammed. Everyone was yelling at the counter.

The agent refused to rent us the mid-size car we had reserved because he said our fold-up wheelchair would not fit in the trunk. We tried to explain that our Corolla trunk worked fine. We were forced to rent a full size car for over $200 more. We will never rent from Dollar again!

Rented a car in Munich. After traveling for 24 hours, I was told that Dollar does not accept the American Express Damage Waiver Insurance (which I pay extra for every rental). They quoted me over $3000.00 for my monthly rental. I called Carrental.com from where I booked. They could not help either. Dollar told me they would give me a break and told me either I pay $900 for the Damage Waiver Insurance or no Car. I signed under protest. I called Dollar as it turns out they are Hertz who of course cannot help since I signed. They are nothing but scammer. DO NOT RENT from Dollar in Munich.

TERRIBLE CUSTOMER RELATIONS AND OVERCHARGES ON RENTAL. I called customer service today, November 10th, and spoke with an agent around 2:05 pm in regards to being over charged for a rental. I should have been charged $83.94 for 6 days of insurance (as my receipt shows), but instead I was charged $97.93 (which is 7 days of insurance). After very, very rudely being yelled at and then hung up on by the agent, I decided to call back. I spoke with, I believe, Daniel, I asked if all phone calls are recorded, he said yes. I let Daniel know my situation and that I was looking for the name of the first agent I spoke to. He then transferred me to Carly in the corporate office to help me. I asked Carly to verify the name of the agent I spoke with, I wanted to file a formal complaint and needed her name. She refused to give me the agent’s name.

I rented a compact car for 2 weeks in October 2015 from Miami and I was completely happy with the car and the service. Just a couple of tips to pass on. When I collected the car they wanted me to buy a two-week toll fee. However, I declined this because I knew that my route to the Gulf Coast and entire vacation did not involve tolls. In fact I adjusted the settings on the GPS to avoid toll roads. This was fine heading west but when I followed the preset route for return to the airport it took me through one toll where there was no opportunity to pay. So when I got back to England I received notification that I had been charged for the toll ($0.7) and an additional $15 admin. The point of my story is that it appears impossible to change Dollar's GPS settings. They must catch thousands of people like this and make a lot of money from the admin charges.

Rented online on Dollar's own website. They offer a "deal" where if you pay ahead of time, you get a discount. Here's what they apparently tell you in the teeny, tiny print on another link under "Terms & Conditions" (at least that's what their nasty "Customer Service" reps at the corporate office in Oklahoma told me):

Only gave them 1 star because zero is not an option. Went to St. Thomas, VI on 9/2. Flight didn't arrive till 10pm. Called 800 # BEFORE making the online reservation, which gave a discount for paying in advance, to say my arrival would be after the counter closed @6, so could my dad or daughter pick up the car? Sure, they said, just call the location the day of pickup and let them know. Counter says they don't care what 'corporate' says, once you arrive, it's what they say that goes. So because I didn't get there till the next day, my reservation was cancelled and the only way to get a car was to start a new reservation with a new deposit. So I went to Budget and got a car on the spot with no reservation & no deposit. After disputing the 580.08 charge for months, find out today I get NO refund at all of my money and this company is actually in Ireland. Not even a U.S. company!

Please never rent from this company. We arrived in Portland late and rented a car from a totally I-hate-my-job kinda gal. When we left the Jetport we arrived at a toll. NO ONE WAS AT THE TOLL. NOT EVEN A PLACE TO PUT YOUR ONE DOLLAR. Both of our parties got out of our cars to look for a drop but there was nothing so we left. A week later we get a bill in the mail for 16 dollars. A 15 dollar processing fee for not paying $1.00. I called and was told "That is the way it is" and to call the Maine Turnpike Authority. They even advised me to never rent from Dollar. I hope someone reads this and listens. They are pathetic! I will pay more to never have to rent from them again!

I booked online through Rentalcars.com while I was on vacation in Punta Cana. I found a great rate booked and prepaid but when I arrived at the counter the agent who was so RUDE said unless I was not a USA citizen and had a NON-USA Driver’s license he would not honor the reservation that I prepaid. So maybe TRUMP is right we give more to non-USA people than Americans. He had the nerve to say I should not book on a site while I am not in the USA. I am a GOLD HERTZ member and never had such an issue. Dollar is a FRAUD company. If you read the comments they charge extra add on to your rate and steal your money. I found out they are owned by HERTZ so maybe I need to CANCEL my GOLD MEMBERSHIP as Dollar is for fools who they take advantage of day and night. By the way I did not totally top off my fuel with HERTZ and they charged me $20 for 1 gal. of gas. Guess it is how can we take advantage of our customers.

After getting off a long flight and waiting in a long cue. We were told that we would get our toll road charges for free within the Florida area. We didn't really need them as we didn't spend much time in that state but as they were free we said ok! It turned out they were not free and charged us $209 for tolls and some sickness protection we also DIDN'T ask for. We will NEVER being using Dollar again!!! And warning others about your scams!!!

On 10/15/15 I flew into Orlando for a short (2 hr) business meeting at Disney. Since it was a last minute trip, I had not planned ahead for the rental car figuring I would take care of that at the airport. To my surprise, the 1st two rental counters informed me they were out of cars. The latter suggested there were only a few companies on the airport that still had cars available, one being Dollar Rent a Car. I spoke to the agent at Dollar. Seemingly completely disinterested, he eventually offered an economy car for $68.85 for the day. Albeit outrageous, with the increasing number of people coming to the counter, I reluctantly agreed and left to find the car. Upon returning the car 5 hours later full of gas and zero damage, I got a receipt that showed $129.29. When I inquired as to why it was suddenly double, the 'check in' agent said I would have to take it up with customer service. I did. At least I tried.

I rented a car on 10/29/15 and returned it on 11/2/15. I rented it on this website and was charged 2 different fees I was not aware of. From Dollar Rental and from CarHire. I was not aware of this CarHire and was charged an extra $142. This company was not known to me and I would have considered my options if I had known you charged twice for this. I tried talking to customer service about this extra unknown Carhire company but was met with attitude and, “Oh well it's nothing that can be done!” And the car I rented was not that great.

Not a good experience at Dollar Rent A Car at O'Hare Airport (ripped off by THEIR incompetence) and as a result, I will not use Dollar again -- ANYWHERE! Very shabby, dirty office. Three attendants who appeared to be competing for who could give the poorest assistance -- demeanor ranged from unfriendly to surly. Either the attendant kept messing up or their computers were not working well; I had to go through the entire rental process twice because the first one didn't work and provide the needed papers. I was therefore at the desk for 15 minutes with a line of unhappy people behind me. I specifically said, when asked, that I did not need the $11 a day PlatePass for tolls as I was spending the week away from toll area -- but it was charged to me anyway. Due to the long check-in, I did not catch/understand that until my credit card bill arrived weeks later.

I rented a car for 2.5 days in Chicago. I declined the IPass and chose to pay for all of the tolls. I paid with coins (each toll had an old school coin bucket). There was no attendant to give me a receipt. I also filled the car before I returned. It costs me $8.00 to fill it. My credit card was charged $16 because Dollar Rental said I returned the car on an empty tank... really. I also received a bill for $32.97 for apparent toll violations. I called and spoke to a lady in Arizona. She stated that I needed to mail in receipts for the tolls to waive the bill. I asked her if she has ever driven in Chicago and she said "no"... I explained that they do not give receipts at the tolls I went through... (I traveled from Chicago to Oak Brook). She would not waive the fees... really! Dollar Rental is a scam! And... the vehicle I was given has a bent hub cab and had been curbed.

First off, when the line starts forming after flights have come in is that a time to send 3 people on breaks! There was an Australian guy that 2 counter people were attending... it was more like he need his own tour guide. When I finally got to the counter, the girl told me all she had was a Soul. I told her I paid for an intermediate and I am not driving a Soul. She called down to the garage and obviously they both had a good laugh on me and she didn't hide it. She came back and said I can either pay for an upgrade or wait for a car to be brought in. I told her to just give me the paper work.

My husband and I rented a car in Richmond, VA to drop at Pittsburgh. When we arrived at Richmond the car assigned was not what I had reserved. After negotiation they gave us a larger car. When we arrived in Pittsburgh we had trouble on the road leading to airport and were behind in our schedule. The woman at the return area, said her name was Mary, Mary Quite Contrary, told us she was in bad pain and if we wanted a receipt we would have to wait until she could move to get that done. We told her we were running late and she said, "I don't care, that is not my problem." We will never rent from Dollar again, but will be watching to see how soon they go out of business. If the reviews on this site are an indicator it will not be long.

While visiting family and friends a few weeks ago (10, 13/20, 2015) I rented a car from Dollar. After arriving quite late as it took all day to travel across the country from Oregon, my first frustration came when I had to drag all of my luggage across the entire terminal to the opposite side because the Dollar window on the side of the terminal where I disembarked the plane would not take any more clients even though there were agents at the desk helping some people. So arriving at the desk on the opposite side of the terminal and now quite exhausted I was faced with an agent who had no sense of humor and who tried to sell me a Sun Pass even though we already had one from a previous trip not two years prior. However, once this pass is removed from the windshield it no longer works. In any case I declined paying the more than $50 for this pass as my trip to Miami would only cost less than $10 in tolls.

We purchased a car rental package from Dollars online via rentalcars.com and paid in full at the time. We specifically chose the package that had the highest level of insurance and optional extras so that we would not have to pay ANY OTHER additional charges at the time we picked the car up. When we arrived in mid-September to pick the car up from Boston Logan Airport (we were visitors from Australia) the agent tried to convince us to purchase even more insurance options. We very clearly said NO. We did not want anything else than what we had already paid for. Not only had we already purchased the highest prepaid cover we could, but each of us had full personal travel insurance and purchasing anything extra would have been totally redundant.

I had booked car rental with Dollar Rental at Yyz Toronto airport for three months rental. First car I got was Chevy Cruze which had odor smell and car was dirty from inside, it smelled like cigs, and had food stuck to the side seats. I went inside and told their employee. They said at the moment they have only, Jetta with has 70k on it so he can't give me that car. They said "come back tomorrow for an exchange", then I got a Dodge Journey. The issue with this car happened after few days - engine light came on, and went off, it would come on by itself. I went to the airport. They first refused to give me another car. They gave me same car with 55k mileage. This car - there was no heat while driving home. I called roadside. They said "issue with the car. take it back." Once I got there, same guy tells his employee "** he's back." I fully heard him. Once I got there, he gave me so much attitude, made weird faces expressions with ego and attitude.

I paid more than $1k for a minivan for just 9 days in Tampa Florida. It's outrageous. The representative was unfriendly and slow. It took almost an hour to get a car. They pushed additional insurance on me and charged $45 for three toll roads. Scammers.

Rented from Dollar on 10/23/15. Two hours into a 4-hour trip, the car developed acceleration issues. I called Dollar's roadside assistance from an Interstate exit. After waiting 30 minutes on the agent to call with a progress report, I called roadside assistance again and the second agent could find no record of my initial call. So, I started over with the second agent who then took one hour to determine that a car replacement would take 4-5 hours to arrive. I called repeatedly during this hour of waiting to find that the agent was not contacting the Dollar rental office closest to my location as she had no knowledge of the area in which I was traveling and to talk through what she and her supervisor thought I was most likely doing incorrectly for the car to be having an issue. It was a very frustrating hour!

My experience with Dollar has been not so good. Yesterday I had an awful experience after already having a frustrating situation with Enterprise, AVIS and USAA, Dollar found a way to make it worst. I called Dollar and specifically asked if they took debit cards and they said yes. I did have to be on the phone with them 45 mins. for them to get me a deal that was online. And I had to call a number, whose department by the way was about to close. They said they took debit. I drove an hour to the airport all for them to say they didn't accept them and the person must not have known. Sorry.

I am writing about a problem regarding the repair of a vehicle I rented from Dollar Rent-A-Car of Seattle (Dollar) this past July. The issue stems from the extraordinary amount of time it took to repair the damaged vehicle and the subsequent loss of use charge Dollar claims I owe them. On the evening of July 18, the auto I rented from Dollar was damaged by vandals while parked overnight in a downtown Seattle public garage. They broke into the car, first by applying a pry bar to the driver's door and then by smashing the window on the driver's side. The resultant damage required replacement of the driver's side door panel and window and repainting the vehicle's left side. I was billed by Dollar $2,326.51 for the repair and a $55.00 administrative fee. I do not dispute these charges.

I reserved a car with Dollar Rental Car through one of their approved agents, Cartrawler. Pick up was to be at 10:00 p.m., LAX location. Upon arriving at the counter, I was greeted with a waiting line out the door and into the parking lot with only 5 agents manning the counter. Finally, after a 2-hour wait, I reached the counter. The agent said that the voucher number provided by Cartrawler wasn't valid. After trying numerous things for 1 1/2 hours that weren't helping, Dollar said they couldn't help me. I reached Cartrawler by telephone who issued a new voucher number to be given to an agent. All of the agents were then occupied so I found the manager, Keenan **, and asked him to speak with agent on the phone.

Bottom line, I rented a car from Dollar at the Denver Airport. The agent outright LIED, misinformed me on tolls, gas refueling and debit card holds and ultimately charged me an additional $200 for tolls and collision damage I specifically said I did not want. When looking to mitigate the issue upon return of the car at the airport (when you receive the bill), they would not help me, the GM would not see me and the call center rep hung up on me. This apparently is standard conduct at Dollar as I now see two class action law suits pending and numerous complaints. They are total scam artists. I called headquarters and got some of the fees waived. Do not rent from Dollar. What you think you're agreeing to and what they actually charge you are two different things.

Worst experience ever! We will never rent from Dollar again. We rented a car for a week in MIA. When we attempted to leave, we discovered that I wasn't a registered driver for the car even though we were both on the reservation. We had to go back to the counter to get me added, that was an additional $75 on top of the price we prepaid. Then we received a bill for $113 in tolls. We spent the week in the Keys so we only hit toll roads to and from the airport. The tolls totaled $8, the rest of the bill was all admin fees. They charge you $15 per toll. We were NOT told about the admin fees when we rented the car. Absolutely crazy!!!

Traveled abroad with family in tow and booked a large car they described as dodge caravan or similar, capacity 7 Passenger + 5 Luggage and I needed that size. On arrival they gave me a 5 seat car that pops up 2 seats in the luggage compartment, leaving you with no luggage space if you utilize 7 seats. This was in no way similar to that booked and I could simply not fit into it, staff were not interested to help, in fact the manager weighed in insisting this is similar to that booked if you want a upgrade you will need to pay. When I made clear that I shall never use dollar again the counter staff replied "I don't care." I left the car behind and took 2 taxis to destination. Took them a month to agree to refund the £710 paid in advance, with no apology. One to avoid at all costs unless you travel alone and any car will do!

Made a reservation letting the agent know I would be using my debit card for the rental, confirming they would accept it. I flew all the way to Ft. Lauderdale Florida with a mentally disabled person. I get to the counter to get the car and the agent says he has to run a credit check and denies me the rental! Here I am standing 1000 miles from home with a disabled person and no way to get around. This is the worst company and experience I have ever had with a car rental company.

My husband and I rented a car from Dollar Rent a Car in Orlando Florida, on September 2, 2015. The car smelled of smoke. Although the trunk closed, it would not lock. When returning the car, we informed the person receiving the car that the trunk closed but would not lock. We hadn't noticed that until the end of our trip. We thought we were locking the trunk using the remote lock. The attendant said not to worry. A month later we get a call saying that we caused damaged to the car. The agent said the cost would be $500. We explained that we had told the attendant that the trunk would not lock and she said not to worry. The agent said that there was noticeable damage to the top of the trunk. We responded by saying that the attendant didn't give us any documentation stating any visible damage. The agent then said she would resubmit the claim and then would contact us with her findings.

I reserved a car for 3 days and selected the prepay service to "save" a couple bucks. This new service that they have attached to the website deceptively shows prepay saving money on the rental rate. However if you do this the company Car Trawler in Dublin, Ireland charges you a voucher fee. In my case it was $76, for a compact car for 28 hours. This in addition to the cost of the rental at $35, brings a total of $113. I called both Dollar and Car Trawler and they seem very well versed in this situation and seem to have no desire to do right by the customer and refund the money. I didn't read the fine print and was wrong for that so I will eat the cost. My issue is that when you book a reservation it is creatively hidden that this fee is being applied to a seemingly good rental rate. I will never prepay for a rental again and Dollar and Car Trawler should be ashamed of this scam.

Oct 12, 2015 I returned a car to New Orleans airport. Was charged $44.95 for gas. I had just filled the tank up for $18. Also an unknown charge for $5.05 was added to my credit card. Didn't notice this till we got home being we were rushing to plane. Spoke to rude Carly (no last name) at corporate who was not willing to help. We rent cars from Dollar a few times a year. That is the last time.

On arrival at Atlanta Airport at approx 16:00 hr after a 2.5 hour flight from Boston, I had to queue along with a number of other disgruntled passengers to collect my pre-booked, with Expedia, car. Of the 10 services desks available only 2 were initially manned, later 3 then 4, then 2. I then had to queue for over an hour to present my paperwork and arrange the collection of my hire car. Foolishly I agreed to the "extra" insurance that was required (or not as I've since found out) at approx $10 a day. And when inquired about the GPS, was then made to wait for 20 mins or so when they went to get one, only to find out the one they had upstairs at the hire desk was out of charge, so they would make sure one was available in the car.

While recently traveling in Florida, I rented a car. The price was reasonable and the car was nice. That ends my positive comments concerning the experience. My problems began a month later when I received a bill for $45. It was administrative fees for less than $4.00 in tolls on the FL Turnpike. Here's the thing - the turnpike uses electronic tolls that scan your plate and bill you the amount. I have travelled the country over, and everywhere else you have the choice between a human being or EZ Pass toll booths, of which this state has none; they use the Sun Pass. If you're a Floridian, you know what that is. I don't. I didn't even know I was on a toll road until I was on a toll road.

Booked a car online and was charged 157.00 which I thought was a good price. Got to Denver to get the car. Not only did I wait in line for an hour with only 12 people in line they tried to upsell me everything I did not need. I told them I did not want insurance but she added it anyway and then when I called them on it they for some reason could not take it off. Already late for a meeting I just told them to forget it and for them to get me my car. She proceeded to give me the smallest car they have and she said that they just don't have anything else. I took the car but took another hour to get it. 2 1/2 hrs to get a car. ARE YOU KIDDING ME!!! What a Joke. Then today I find out they double charged me for the car. Worse customer service ever and worse car renting experience. I can't believe they still in business.

Booked reservation in August for rental car price 307.80. Went to pick up car in Hartford Ct. Representative said, "don't use debit cards." Asked why couldn't run as credit? Said policy changed September 1. Thrifty dollar bus drove us to Budget rental. Rented car for 444.15. Got home, called representative on 10-2-15. Said fax info should get refund. Faxed info. Spoke with representative 10-23-15, said would not get refund... Policy always been in effect... some places run card as debit some don't. Sorry that 2 people lied to you. Don’t understand why card can't be run as credit as was Visa and money pulled from account right away. Anyway very dissatisfied with company.

I rented a car and the car died while I was driving. I called for help and the closest Dollar office was four hours away from my location. In the car I had my sick Mother with me. They were going to send me a mechanic. I started the car again which it worked so I drove the closest exit where there was a Wal-Mart so I had their mechanic take a look at the car. The car had a oil leak and had no oil. The Dollar rep told me they will send me a car but it will be four hours before they will reach me. I had Wal-Mart add oil to the car and I started driving towards my destination. I called Dollar to tell them I was driving and that the car seem to be fine so that I not would need a car at the point.

In the Tampa area some of the roads are Toll roads, "charge by number plate" and there is no other way to pay these tolls as a visitor. Having rented cars on numerous occasions at other businesses, there has never been a problem, the toll has been charged to my credit card following month. With Dollar rent a car, however, they added a 15 dollar fee on each transaction!!! i.e., 4 times toll of CA 1 dollar ended up being 65 dollars charged instead of normally 5 dollars. This is of course somehow written in the small prints but obviously just a way to rip customers off!!! NEVER EVER WILL I RENT FROM DOLLAR RENT A CAR AGAIN!!!

Worst experience ever with a rental car company! I wish I had reviewed this place before using their services. It's obvious this place is a nightmare. Be aware, when you get the best offer for this company through Expedia or whatever website you go, don't do it! Our experience was in Miami! Had to pick up a second car after noticing a strange noise in it. The employees treat you with complete disregard and disrespect. And now after a month I receive a bill in the mail for $15.35, $0.35 for toll charge and $15.00 for ADM fee. Is it a joke? We never passed through the toll road, but it doesn't matter, they have it calculated to the point that if you refuse their offer to pay toll upfront, they come up with a way to charge you somehow. Very dishonest company and not professional at all.

My husband and I rented a Dollar car for 15 days (9/16/15-9/30/15) at the Tampa airport though AARP Travel. When we picked up the car, the agent convinced us to pay for the advance toll charge of $10.49 a day for the 15 days we were to be in Florida. When we asked why we need it, they lied and said that no toll booths in Florida accepted cash. We asked the other agent if in fact that was true and he agreed. We found out they both lied once we passed a toll booth just once during our stay and saw that they indeed accepted cash! We called them right away and were put on hold forever.

I arrived in Dallas on 9/10/15 and was told by my agent that the only way to drive on Texas roads was to have a transponder and there are no toll takers on any of their roads. I was left with no choice in the matter. If I didn't sign for the transponder I would be charged with large fines and penalties. I left Dallas on 9/18/15 and to my recollection I had driven through 3 tolls. I now receive a bill in the mail from Dollar Rent a Car for, get this... $6.65 in toll charges and $90.00 in administrative fees!!! They claim I went through 6 tolls. Regardless if that was the case, one of them was .34 and another was .54. The highest one was $2.19. What kind of company does this to their customers? I WILL NEVER USE DOLLAR RENT A CAR AGAIN!!!!

So I rented a car from Dollar rental car while I was in Florida. Being in a rush to make my flight I left my cell phone in the rental. After going through security I noticed I had no phone. I ran across the airport and found the guy I left the car with. He tells me he didn't see it and my car is about to be cleaned and washed. So I run across the lot and find the car and find that the phone is gone. After many attempts to speak with someone from the company the guy at the desk laughs and tells me to look on eBay if I want my phone. It doesn't end here.

Thrifty Dollar Rental Atlanta, GA Airport - Downright angry and disappointed. They charged us $75 extra for upgrades we never requested. When I called to dispute I got nothing but a runaround and no resolve. They also said our insurance was no good and we had to purchase theirs. After talking to my insurance company we confirmed this was a lie. Still not resolved and would NEVER rent from them again.

They got my 74-year old stepdad tonight with the insurance charges. $38 dollars per day. After reading all the reviews on here and elsewhere, we aren't very hopeful that anything will change by complaining to a manager so we are considering contacting an attorney. We read that there is already a current lawsuit against this company in California and Colorado. Anyone interested in joining us for a class action? This is nothing short of a scam and it needs to be stopped. Please let me know if you would like to join in.

I have been hit by what I believe to be a scam they use. I rented a car from them in the US. I specifically stated I don't want the E-ZPass for the motorway as I wont using the tolls that much. The rental agreement stated this. I then paid at every toll booth I came across, and have all the receipts to prove it. Little did I know (and without telling me), they gave me a car with an E-ZPass tag in it, that I specifically stated I didn't want, and activated it. I've now not only paid at every toll booth, but I've now been hit with a $150 bill for E-ZPass use on the turnpike that I didn't even know I had! And this includes the unauthorised use fee!!!!! If that doesn't sound like a scam, I don't know what is! They gave me a tag without me knowing or asking, and then charged me for it once I left the US. I have used them a lot in the past but now I need to use a firm that isn't dishonest and tricks customers in this way.

I took the SR874 highway to Key West from Miami and my bill from DollarRental for the $7.78 toll amount is $112 (with $105 for administrative fees!) DollarRental charged me 14 times the amount of the tolls! I have 4 toll amounts of 50 cents, and for each one of them I was charged a $15 admin fee. I cannot believe that a company can do this! That they can charge whatever fee they feel like for processing an "electronic" bill. And because I signed the rental agreement, which obviously is many pages long with many conditions and small letters, I have no ability to contest these ridiculous fees. Plus, I cannot recall the agent informing me of these admin fees during the rental. Where is the protection for consumers?

I rented a car from Dollar Rent A Car at Portland Airport this summer then returned to the same place. A staff from the Dollar Rent A Car inspected the car and gave a clean bill of health. We both signed off. I paid a total cost according to the rental contract. Seven days after returning the car, I received a call from the rental company asking me if I was aware of a crack on the windshield. The caller also indicated that the crack was not easily visible to the naked eye. I unequivocally said, "No."

Worst experience ever with a rental car company! I so wish I would've looked at Yelp before renting there. It's obvious this place is a nightmare. This was the Dallas Fort Worth Airport Dollar Rental. It started off with a super rude lady at the rental counter. Then we were given keys and had to wander around trying to find a vehicle. Eventually did and drove off without thinking twice. We drove the car for 5 days like normal and went to take it back. As we pulled up the "inspector" looks closely at the hood and side panel and finds dents that we'd neither caused or ever seen before. He claims that we'd caused them and would have to pay.

We arrived in Orlando at 9pm. Waited in line until 10 pm. Waited to leave the airport another 15 minutes. All due to improper staff & lack of... Returned & left our receipt for gas in the car as of course there was a wait for our car receipt & 2 non-check in staff watching. Received my bill online for $38 more than my agreed amount. When I call to question... Guess what... I wait more. Last time Dollar.

I rented a car Sept. 22-29, paid in advance $72. When I went to the office a lot of problems with the reservation, don't accept debit card, min. $350 deposit in credit card. So didn't work, but never return the deposit because they work with a third company CAR TRAWLER, and this company don't care why the reservation does not work. They just take your money no return the money to your bank account or give you credit for the next reservation or gift card. NOTHING. Just steal your money. PLEASE DON'T PAY IN ADVANCE.

My husband and I rented a car from the Dollar Rental Car (Durham airport). Within 10 min of leaving the airport, we entered an unmanned toll road. Concerned, we immediately attempted to contact Dollar Rental to ask how we were to pay the toll. The corporate office stated that we "should have purchased the plate pass" for toll charges. We stated that we were not informed of such and asked to have this corrected. We were told there is nothing they can do and that since we did not purchase a plate pass, the contract allows Dollar to charge "AN UNDISCLOSED AMOUNT" and "ADDITIONAL PROCESSING FEES"! The total was described as: "The AMOUNT WILL BE CHARGED AT THEIR DISCRETION"! We stated that we did not authorize or accept these charges and wanted to speak to Stephanie, the representative who helped us at the local office.

Had an Emergency. Called Southwest to set up flight and rental, flew into Louisville Airport 10:30 at night, got to the Dollar/Thrifty rental car booth and they say they have no cars. I have a reservation made through Southwest. Sorry, we are not honoring any reservations at this moment. So, what am I suppose to do? DON'T CARE! TAKE A CAB! The lady at Thrifty was extremely hateful and rude. 2000 miles from home, 200 miles from where I needed to go. Nice job, 500.00 cab ride would have been nice. So got a cab to hotel, spent 200.00 dollars on cabs and hotels, put me a day behind from getting to my family (my Marine nephew had just passed away).

The amount I was asked to pay upon getting my vehicle was more than the quoted price on the website. I was told those prices hadn't been updated and after a long wait I agreed to somewhere in between. Then I added 2 days to my rental and was socked with a charge for "change" in addition to my daily rate. Then when I got home after having the car for 7 days and only putting 70 miles on it, I was charged $71.98 for tolls. I called and they had me driving all over New York. After their "investigation" I was told to disregard the charge. This is a scam and I ask you all to beware.

Rented a car with baby seat; returned the car WITH baby seat. The guy folded the receipt and handed it to me, such that I stupidly put it in my pocket without looking at it. I asked him if I needed to help him get the baby seat out of the car, or anything more. He said no, he'd take care of it all. When I looked at the receipt while on the flight home, I realized that I had been charged $91 for a lost baby seat. Obviously, the Dollar guy folded the receipt so I wouldn't notice the overcharge. I spent a whole morning on the phone trying to clear it up; no progress yet. I probably will give up because the $91 is not worth spending any more mornings on the phone with them. Which is probably what they were banking on. This branch of Dollar Rent-A-Car should be avoided; lots of other options available at SNA.

LAX ALERT! Rented thru Expedia. Was VERY clear that I did not need ANY additional insurance because of GEICO full-policy on 3 cars, plus the insurance benefit on 3 Major Credit Cards. Declined option with Expedia first. Whacked my CC with Hold of $550, which I thought unfair... Now my 30-day compact rental is holding my card hostage for almost $1400. Okay, I thought. Price of doing biz in LA.

Visited Chicago on Sept.15-16, rented car, rode on toll road, the toll charge was $0.80, but I was billed $15.80, $15 for administration fee. The car company already installed the transponder in the car, this admin fee is not needed. I thought the $0.80 toll charge will be included in the rental payment, but not included, sent a separate bill to pay $15.80. Unfair charges.

Same old story as most victims or is it customers? I hired a car for two weeks and paid the extra for the sun pass toll charge plus extra for the no fuss return on the car insurance. After two weeks, I returned the car and asked if there was any charge to go on my card which there shouldn't be as I returned the car in the same condition as I picked it up in. I asked if there was any charge, the less than interested employee I spoke to said no in a couldn't be bothered manner. I thought that was the end of it. That was until I got home and found a bill for £175 or around $250 I now have to try to battle with dollar from 3,000 miles away and they don't answer emails. It seems their standard policy to rip off soft target tourists. My advice would be choose another company. My brother used Budget when we were away and had no problems.

We were waiting for an hour for Dollar shuttle, never never show up. We took a shuttle from the O'Hare airport to picked up the car. Then the GPS never worked so we have to use our GPS of our phones, but Dollar charged me $69.90 us and yesterday they told me to left the voucher and later they will to refund me this amount to my visa credit card. My reservation was **. Thank you.

The car we were given was as expected and we enjoyed it. It was booked for 8 days but we returned the car on the 7th day and Dollar Rent A Car wanted to charge me for $483.46 versus $240.50 agreed upon at pick up. I protested this charge and the person that checked out the car during drop off just discarded my complaint by hurriedly referring to the person at the lot booth. They saw the jump in price and they blamed on the system. The person inside was able to give a bill of $228.87 after speaking to his supervisor.

I rented a car through Dollar Rental Car. When we landed in Orlando International Airport we went to pick up our rental car. The gentleman was extremely rude and then they had signs up stating that most tolls don't take cash or credit card all for the sole purpose of convincing you to pay 35.00 for a toll pass. They also convinced that it would save us money to pay 31.00 for a full tank of gas. We did the gas but passed on the tolls. The rep got mad when we wouldn't do both and upgrade to a bigger vehicle. We then found out when we got in the parking lot that toll booths do accept cash so was glad we passed on that. We only ended up spending 6.50 on tolls instead the 35.00 they tried to talk us into. We used a full tank of gas. We filled it up to the 1/2-way point and only cost us 11.00 so we scammed on the gas part of it. I would not recommend renting a car from them. I don't like being lied to or mislead.

Dollar rental agents are masters of bait and switch, misleading price quotes and using confusion to for the company’s gain. Car was reserved for a quoted price. When I arrived there was no car. “That's ok. We'll upgrade you with a car for half the normal rate. $40/day instead of $80/day.” The trouble was he meant $40/day on top of the already reserved fee. When I returned to the airport I was rushed to get to my flight so didn't have time to argue. My bill was staggering. Now I just received a fine for a toll that the agent informed me was not a problem. Some pretty sleazy tactics at Dollar. Won't be renting from them again. In fact I'm considering contesting the rental fee.

At Dollar LAX office the agent & the manager refused to honor my Hotwire reservation, saying their computer showed that it was canceled. IT WAS NOT. I needed a car for a week... They offered me a car at double the printed resv. price. I explained that it must be a comport mistake, but they were rude & didn't seem to want my business at all. When I returned to NY & phoned Hotwire they said my resv. had NOT been canceled. I phoned Dollar's "customer service", they insisted the resv had been canceled, always in an extremely rude manner. NEVER AGAIN w/ Dollar.

On June 29 this year we hired a SUV in Colorado, at Denver Airport from Dollar Rent A Car. On July 3 we were on our way when suddenly on the highway the speed of the car went down. From 65 to 35 miles and two red lights were on at the display. The car went slower and slower on the highway. You can imagine that this was a very dangerous situation. All the other traffic were at the required speed but we couldn't keep up. Eventually we pulled off the road, after a while we tried again and there was no progress. I was with my wife and son and we didn't know what to do, because I had no mobile connection at all.

Seems it is a common occurrence as I read reviews. The desk person does what they choose, not what customer requests. When asked if I wanted additional insurance, I replied, "No I do not need any insurance. I checked with my car insurance, and a rental car is covered. I do not need any additional insurance." Seems straightforward, yet lo and behold I was charged $73 for insurance. I have emailed, called, and no one will refund the charge. The employee for Dollar, must get a commission or perk for signing one on for insurance. :( Really dislike the whole company at this point. And read other people have had similar and maddening experiences with Dollar car rental. It's how they roll apparently - the cheating way.

Phoenix Sky Harbor. The guy told me I could return it late and there would be no extra charge, we'd just settle up when I returned the car. I was billed $617 for 5 days with a Toyota Camry. I could understand that much if I had rented a Porsche. So, I went to the slowest moving counter in the rental car center, waited probably an hour. Received a "discount" of $133 because they had charged me the weekly rate instead of the daily rate. Original quote for the 5-day rental was $380. $484 is a lot more than $381. If I could give this company zero or negative stars I would. If I ever rent a car again, it will be with another company no matter what. Or I'll take the bus. Or I'll walk. This company will never receive another penny from me. As a warning: If you want to use a debit card for your rental, they will hold the cost of the rental plus $200, and do a hard hit on your credit report.

I reserved a car with Dollar rental car on the phone for our week in Ft. Lauderdale, Fl. I was quoted $145 for the week. I was give an a confirmation number. When we arrived at the airport, I noticed that the big guys, i.e., Hertz, Avis, Enterprise, etc., had no one waiting in line but the line for Dollar was over 30 people in a serpentine line. I thought to myself., "Wow, Dollar rental must really be doing something right to have this many customers". Boy, was I ever wrong. First of all, there were only three sales reps at the counters. Then I started to notice that the customers at the counters were starting to get in heated conversations with arms waving, foot stomping, etc.

As a disabled veteran I have never been treated more rudely and condescendingly by the staff at the Dollar car counter and on the phone. Let us quickly review: Prior to the arrival at the car counter my credit card was compromised without my knowledge, which led to the problem. The security deposit could not be met by two whole dollars. I agree that the fine print, and I do mean fine print that doesn't even show up until after booking, does state the facts. So be it. Legally the car company is correct that their fine print lets them do whatever they want.

Let me start this with a statement, in case you are only glancing at this review... DO NOT RENT FROM DOLLAR RENT A CAR! Based on my experience at the Denver Airport Dollar Rent A Car, I will NEVER book another car with Dollar - not ANYWHERE! I thought I got a good deal. I was SO wrong! We searched for Dollar inside the Denver Airport. We found lots of other rental agencies, but not Dollar. We asked a security guard who told us that if we had a reservation, we could just get on the shuttle. I'm glad he had the info for us, because there was no signage or information anywhere from Dollar. The Shuttle stop is at the end of the long line of other rental companies, and actually is shared by 2 or 3 other companies. The didn't speak, but he did grab our bags from our hands and throw them up on the shelf.

I picked up a car at Denver International and was happy to be in and out in about 5 minutes. That was until I later noticed that they had added an extra $340 charge for an upgrade that I never asked for, discussed or indeed got! I had to pay this after returning the car and I am attempting to get it returned. However, I am not getting much response from their 'customer service’! Don't go to Dollar for a car.

I arrived at the Dollar counter and at least 20 people were waiting to be served. The number of customers continued to grow (over 30) while the number of agents went from five to two. I waited over 90 minutes before I could talk to an agent. This agent was rude, arrogant and not the least bit interested in my needs. When I complained about the long wait, he handed me back my driver's license and credit card and stated if I didn't like the service, "Go some place else!" Because this was a prepaid reservation, I felt trapped. I have come to realize the reason Dollar is able to offer lower prices is because they hired incompetent service agents and consequently they don't have to paid them much.

Rented a car in Raleigh NC. Staff was fantastic at airport. Thrifty site. Car was okay but returned it and told we were "good to go". Month later received a bill for 58 cent toll with $15 dollar "fee" attached. Don't plan on going back to them or Dollar ever again. I would just as soon pay more for a reputable company who doesn't pull this crap!

Rented a car through Booking Buddies - the original reservation was $16.15 per day. I later on that same day found the same size car with a price $11.12 per day. I cancelled my reservation for the $16.15 price car and confirmed reservation for the $11.12 car. Went to Phoenix sky harbor international to DOLLAR to pick up car. Asked the CSR about the late return policy. He advised me that if the car was late I would be charged $23.99. I was late returning the car so I called. I then noticed I was charged for the reservation that was cancelled. The car was due back 9/21/15 at 10:55 am. I returned the car on 9/22/15 at 7:54 am which was not 24 hrs later.

After listening to the speech about if you don't get the extra insurance you'll have to pay if our car gets into an accident for our loss of business!? First time I heard that one. Declined insurance. Then the SunPass incident, the rep tells me I have to buy the Sun Pass because the toll booths are closed. But I'm not from there so she wouldn't just lie to me... would she? So I roll up to the toll booth and guess what, it's open exact change, need change and SunPass. So I'm on the hook for 58 dollars for a .75 cent toll. Last time with them. Seems like fraud to me, misrepresentation at the least.

Denver airport Dollar rental is the slowest - worst customer service I've ever experienced. I will never use Dollar anywhere again. They don't give a crap about trying to get you in your way.

We rented a SUV in August with Dollar Rent a Car and to sum it up the entire experience was terrible! In the middle of our vacation the motor of the CAR WAS SUDDENLY BROKEN (and the mechanics said it had absolutely nothing to do with us but just with the car technologies and quality itself) where then we had to WAIT OVER 5 HOURS to then in the middle of the night finally receive an alternative car that was not broken!

I rented a car earlier this month from Dollar Rental Car Service at the airport in Tampa FL. When discussing the extra fee for toll both charges I was informed that if I paid cash through the toll stops I would not need to activate the toll pass. Of course I opted not to activate the toll pass as I only had two places where I would need to pay tolls. Today I received a bill for 30.79 from Dollar Rental Fine. The two toll areas came to a grand total of .79 cents. Wow what a ripoff. I will never rent from Dollar Rental again. I rented from Enterprise last month in the same area of Florida... Guess what? Enterprise did not send me an additional bill for tolls. Some companies are just not honest. In the future I will rent from a reputable company that discloses their fees upfront. As it is this ended up costing more in the end. So much for getting a good deal online. Enterprise will have my business from now on. Dollar Rental Car is just not worth the effort and time!!!

Reserved a car through Orbitz to be picked up at SFO for Sept 16 at 5:30 pm. Orbitz price was 198.00 for 4 days. Got to the Dollar/Thrifty counter and saw a line of about 50 people. It took 1-2 hours to get up to the counter. Once there, it took another 20 minutes to be told my reserved car was not available but one would be available in 15 minutes. Needless to say, 1 hour later I finally got my vehicle but at a cost of 315.00. I asked about the price discrepancy between Orbitz and what they charged and was told Orbitz only reserves and their price doesn't mean anything. This review is about both Orbitz and Dollar. I will never use either one again.

I booked my car online ahead of time at the "Lock, Low and Go" rate of $35.40. Online I was told that $20.90 would be charged to my account immediately and then $14.50 would be charged at the counter when I picked up my car. When I got to the Minneapolis Airport and went to the counter the guy at the counter said that I owed him $15.21 which I was already confused because I received an email for the rate of $14.50. However I agreed to that and he charged my card that plus the $200 hold fee. Then he gave me the voucher and told me to go upstairs to get my car. When I got upstairs in the parking garage, I went to the Dollar station and gave the man working there my voucher. He asked me if I had the "Lock, Low and Go" option and I said yes. He then said that I could have a mid-size vehicle and pointed me to where they were and said "pick anyone you like". So I went over there and picked out the Elantra.

Rented car with Dollar rental at SFO international on 9/9/2015. Rental agent required me to purchase liability insurance even that I wanted to use my own advising that it is mandatory to buy it in state of CA. Also the agent added Toll charges to the estimate telling me they are refundable if I do not use it. Both appeared to be false. Called customer service to submit complain. The customer service agent told me they will submit complain for me and hang up.

Rented a car from Dollar as part of a package through Expedia. When we arrived in Billings, Montana there were three parties ahead of us in the Dollar line, while other rental companies had seven or eight. A half hour later, one customer remained ahead of us, while the lines for the other companies had long gone. When the single Dollar employee finally got to us, she said there was a thirteen dollar per day charge for my wife to be added as a second driver. We usually use Avis, so this little moneymaker for Dollar took us by surprise. Given that we planned eight days of driving across Montana's mountains and plains, we had little choice but to accept the charge. She then directed us to the lot - the wrong one as it turned out.

Chose not to use electronic transponder, however, it was kept open without warning and charged automatically even when I tried to pay cash through toll - charged $15/day fee just for that. When I returned the car, stuck in traffic, not being able to fill the tank. The clerk overestimated for 10 gallon (~6 gallon at most), and charged $10 per gallon. Called customer service, hung up on me. No help at all.

I reserved a car a week ago & I went there & wait in line for 45 min... they told everyone that they don't have any car. I meant any car. We all were very angry after a long wait. So in my case they charge me more for the car I don't even reserve & I don't even like it. Was really big so I have to return it back... but I even spoke to the manager. Finally I got my car. I have asked to get my money & my paper to be fix. The manager told me I have to do that with customer service to gave me the difference for the car I returned & the car I took but they don't gave me the difference and they didn't even change the paper. I still have the one I already returned paper & paid the car I don't even have. It sounds weird. I called customer service & the place. I picked it up no solution. Definitely I'll get my money back but please everyone take it from me. Don't rent a car from Dollar. I know they may be cheap. Second horrible experience!

First of all, I book two days from Gulfport, MS International Airport to go see my dad in the hospital in Oxford, MS. They already started trying to scam before I got out of the door. I was quoted a $27 rate on Priceline plus $13 in taxes, so $80 total for a luxury car. I get the initial bill at the counter and see they added on $10 a day for XM radio. I had that fixed, and was on my way after nearly 45 minute even though there was no line. My father stayed in the hospital for 9 days, and I called to let them know. They assured me my rate would be the same when I got the car, and when I called two days later to extend it, they again verified the rate to be the same rate.

I have been using Dollar for about 10 years. The last 4 times they have been hitting me with extra charges. Each time they would say they were sorry and give me coupons to try to make me happy. Those times they hit me with upgrade charges. I went round and round with the guy but he was very rude and said tuff. I needed the car. I was on a family vacation. It was labor day week. Cars were mostly rented. So I could not tell him to stick it. I will never use them again. I will tell everyone I know to not use them.

We come through this letter to express our dissatisfaction with the care we have received from you, at your Los Angeles store, located at Aviation Blvd. Last month my husband and I traveled to Los Angeles, San Diego and Las Vegas and made the vehicle leasing by Dollar Rent a Car, for a period between 12 to 27th August, 2015, having the Rental Record ** in the name **. We have paid a part of the value ($390.20) at the time of the lease of the vehicle (by internet), which was a balance payable at the time of removal of vehicle from $106.00. The lease was made through Mastercard credit card, and we contacted the card and they reported that some types of insurance were covered by them, and that we'd have to opt for not having insurance at the time of removal of the vehicle.

Normally use Avis but went through AAA and they booked me through Dollar. Flew from Denver, CO to Detroit, MI. Off site rental office, my wife has a severe mobility disability so just getting to the office was a challenge. Got into the office at the end of a line of 20 people (counted them), 11 terminals (counted them) 2 people working the desk. I waited over an hour to get to the desk, the dollar amount they were charging get me did not agree with the Guaranteed amount that AAA said I would be charged. I pointed this out to the Dollar clerk. She had no idea why there was a difference.

I am writing from the waiting line of the Dollar Rent A Car near the Chicago O'Hare airport. I have been here outside of the office in a line, to pick up the already reserved car for 3:30 hrs and I am still waiting. The office is so small, that all the children and elderly and everyone with their luggage are waiting outside. What if it rains? There is no way to place all the people outside waiting, and they are unbelievably slow. It's cold anyways, but it is inhumane - the waiting time and the treatment of customers here.

Upon arrival at the airport car rental facility, there were 3 people in line ahead of me. After about 45 minutes I made it to the front of the line, at which point there were no less than 15 people in line behind me. I had pre-paid for my car so I was confident signing the forms they presented (mistake). I was told I had to buy the $50 toll pass or I would charged much more than that for tolls in Denver (not true).

This car rental site was the cheapest (mini van-$171.90), cheaper than the smallest car. There was only 2 of us so we could of used a car but the van was cheaper. Girl at front desk told us $28 for a GPS, $11 extra if I wanted to drive it (total $181.93). Return van. Girl says "there's a glitch in your total." The cost per day wasn't $6/day but $66/day, the GPS was $10.95 per day. The "glitch" cost us an extra $215.94. I told the girl, "it wasn't our fault an error was made on Expedia or Dollar/Thrifty." I don't understand why the first girl didn't notice such a big difference in car rentals. We would of picked a different vehicle if told upfront.

We tried to use twice their service. Once in LA and the second time in New Orleans. Both of the time they tried to scare us, saying awful things to make us buy their insurance. The 1st time, a woman actually said that she wish she had our bank account because we didn't want to buy the insurance. The 2nd time, they didn't want to sell us the car we booked online before arriving, they wanted to sell us an extra insurance. A man (we weren’t dealing with him) actually said that if I had an accident with him and injured him, how could I pay, and lots of other terrible things... while we were with his co-worker trying to have our car. Then when I was insisting and showing him my reservation, I finally told him to cancel everything, he actually threw my credit card on the desk and said “Whatever, let them go...” Their policy is to play with fear to make you buy extras. They sell optional insurance as if it was an obligation... TERRIBLE BUSINESS - DON'T GO THERE!!!

Rented a car for over two months from them. Total cost was almost $3000 that I paid IN CASH for. Never authorized them to run the card they had on file in anyway. In fact I never did sign the electronic signature board regarding the card. The card they had on file was a friend's business account. I returned the car in May 2015. September 3rd my friend had an ATM DEPOSIT on his account in a pending status in the exact amount of my car rental. September 4th the pending deposit disappeared. The bank said it came from Dollar Rental Car but couldn't understand why.

I rented a car from Dollar Rental at Dallas Love field, picked up the car on Friday. Once I got to my hotel, I checked my credit card for charges and I was charged $247.00 twice for a security hold. They held an extra $247.00. I turned the car in on Sunday. I called them on Tuesday to find out why the two charges and when they would release the extra $247.00 hold. They claimed to have no knowledge of it even on a conference call with my bank that provided two confirmation charge numbers to them. I will not be using Dollar rental again!!

Terrible first experience with Dollar last weekend. Rented a pickup which wasn't available when I got to the counter. Then it took the agent 25 minutes to get me a different car with the same rate code (it was 9am on a Saturday which was a very low traffic time). The car I received was very dirty inside and out and smelled bad. Was also high mileage. The return process was very poor - it took me almost 30 minutes just to return my car even though it was full of gas, I knew the mileage and had no vehicle damage (plain vanilla return).

My husband and I have been renting cars while traveling for years and never been charged for an additional driver. We booked a Dollar rental car through Southwest Airlines for our trip to Kansas City last week. Our quote was $220. At booking I was not told there would be a charge of $10 per day for the additional driver (spouse). This was explained at the counter. Had we known of Dollar's policy, we would have booked through another rental company. I will not use Dollar in the future.

We rented a car through Dollar rental. We stood in line for 1/2 hr and I was second in line. Car was not what was not type advertised on website. I ended up with a car with a bad transmission that shook the car, slipped out of gear, and made jerking motions at every slowed down, start and stop. I called right away to have the car exchanged because of safety for me and my family. We were told that no one answered the phone at MCO airport so we would have to call back. I called back 5 times and was told that there were no cars for me for over a 200-mile radius in Orlando Florida. UNBELIEVABLE.

Our first time (and last) experience with dollar was a nightmare, starting with pick up. After 9.5 hours on a flight to Alaska, the line was huge, moving excessively slow with a snarky, rude service gentleman at the desk. He was loud and we could hear him far away. People started leaving the line to go to other car rental agencies. It was a goat rodeo. One poor couple in front of us waited 30-40 minutes and didn't even receive eye contact or an apology after he told them they needed to go to the downtown location, that they were at the wrong pick up. They had no idea what to do and he shouted, pointing "go that way" to catch a cab without even looking up. They were so upset. At least the associate could have been a little sympathetic.

They are big liars. Try to avoid renting from them. Their cars are horrible. They lied about the toll and sold us toll tag and we paid $44 to them. Actual toll we had to pay through tag was $4 for all week just at the airport. And they signed us for full tank of gas with so much inflated rates. We didn't even use half of it. Don't get any extra things from them.

First of all, who in the world charges $10 a gallon for gas? They have so many hidden charges..... Worst customer service, you want the worst rental experience, this is the company for you.

Dollar Rent a Car, Los Angeles near LAX of of aviation - After signing off on all the paperwork, I received two dollar amounts on two different receipt tickets. One stated "Estimate Charges" of $183.39. I then received another receipt from Dollar Rental that indicated total Charge of $172.69. Then there was a third receipt that indicated $172.69, however at the very bottom of the receipt it said "Total Authorization of $211.00!!" I do not understand why Dollar Rental has to be tricky on providing the customer three different types of Receipt "Like" tickets that lead you to believe you are to pay one amount and then they STICK IT TO YOU. First time user & I might say last time user. Do not get tricked by the three different receipts. Pay close attention and challenge it at all levels. They make you feel like you agree to a certain amount and charge you for the higher amount... BEWARE of underwriting.

I booked my trip through Travelocity as a package. We choose Dollar because of the price (well you get what you pay for, in our case nothing). We get to MIA and go to pick up our car. When we get to the counter the young lady ask for my husbands license and a credit card (why when we already paid for our vehicle). She stated they need to hold $250.00. WHAT??? So there was an issue with the credit card and it was too late to contact customer service. They would not rent us the car. My husband said we would be back in the morning with his debit card as we needed to go to the bank to pick one up (he forgot his at home). My auntie picked us up.

Rented an economy car from Dollar in Durham, NC. We traveled back and forth from Norfolk, VA to the Outer Banks, in North Carolina. There is a toll road we traveled. First time through paid the $3.00. The next three times through they said we had some "express" deal and were not charged the toll. 2 weeks later received bill from Dollar that included $3.00 for each trip through toll and an additional $15 for each occurrence. I guess if you choose to save a few bucks and rent from this company, make sure this "express box" is not in your glove compartment and make sure you save all toll receipts no matter how small they are. They charge a little less than the legit car rentals but this is how they make up for it, scamming folks that don't read their receipt uh, contract word for word.

When I rented a car in Dallas at Love Field I was given the option of purchasing toll road coverage for $62 dollars per week. For me $124, because I rented the car for two weeks. Since I only planned to be in Dallas overnight and then drive the car to Harlingen, TX, I chose not to incur these charges. I was told there would be an administrative fee for each toll and that was fine since I knew I would only be on Dallas North Tollway and TX-130 bypassing Austin.

Rented in Philadelphia airport. 1 and 1/2 wait for car. ONE employee on a Saturday morning!!! Really!!! Dropped off at Newark one day later and they tried to charge for 2 days. NEVER will use Dollar again. WORST RENTAL COMPANY!!!

I was shopping for a rental car for a short trip (4 days). I received several options and chose Dollar because they were FAR less than the other companies. However when I got the email confirmation I realized it was because their system changed the dates from 4 days to 2. When I called to see if I could alter the reservation to include the additional days, the price went through the roof. I asked to cancel and they said it would be a $56 dollar fee -- about half the cost of the rental! Ridiculous! Customer service was horrible. I will NEVER use them or their system again.

Made reservations in Detroit, Michigan. Walked in expecting to only pay for what I reserved (full-size Sedan or equivalent). Nichole at the front counter kept insisting I opt and pay for the additional "insurance". With the family being tired from travel I finally asked, "OK, how much would the insurance bring my overall total to?" She replied, "just $30.00." I accepted. Just wanting to get the car and leave, I trusted her to charge me in what she explained. She then attempted to sell me pre-paid gas. Offering that I would only pay $3.22 per gallon if Dollar Rent A Car paid for it versus the state average of $3.79 per gallon. I had to deny this offer several times (one time should have been enough). FYI, I averaged $2.79 per gallon throughout the area (turns out they actually charge $9.99 per gallon with fees involved!!).

I tried to rent from Dollar car rental. I put my information because I could not see the terms and conditions on the rental. When I did and went to the next page, it actually paid it and then sent me the reservation info to my e-mail, until THEN I could see the terms and conditions. It said I was subject to a deposit for being under 25 years old. I called and they said it would be $300! I don't know about other people, but if I am traveling and renting a car, I think I might need those $300 (if I had them of course).

On July 15, 2015 my family and I rented a Town & Country Van to Florida for vacation. The Dollar Rental CS agent asked if we wanted the extra $15 plus fee to go through the tolls in Florida. We opted out because we always take change to pay in the cash lanes at all the booths. This trip we only went through 3 tolls during our stay and each time we paid cash. One toll was $3, another was $1.50 and our final toll was also $3.00 which only totaled $7.50. When we returned the van to Dollar Rental all fees were paid and all was well, at least we thought. Shortly after a week or two I received a bill in the mail stating, I went through an express toll and didn't pay, WHAT!!

This August (2015) I booked a full sized rental car from DOLLAR RENT A CAR in Denver for 6 days. When I arrived at the Airport remote lot to pick it up, I was told that the car I had rented only had 4 cylinders, and that I was going to have trouble getting over the mountains in it. They recommended that I switch to a 6 cylinder car. I asked them what the price difference was going to be, and if there were any available. They told me that they happened to have one for $2.00/day less than my original car. I asked them how that was possible, and they said, "Well, sometimes it just works out that way."

Rented SUV vehicle week 07/11/2015-07/18/2015 from Dollar at BWI for family vacation to Ocean City MD. I upgraded the vehicle for a larger SUV and was issued a Chevy Traverse. Chevy too small for 5 adults and luggage. Headed back to counter. Was stopped by Dollar garage attendant and was instructed to take a Toyota 4Runner instead of the Chevy... Cool... Asked him "What about the rental contract?" He said they will figure it out. All good for the week... Nice vehicle...no problems. Friday night 07/17/2015, the family and I had dinner at KY West Restaurant in Ocean City MD. Closed out the bill at 8:25 PM and sat on their patio until 9:00 PM then returned to our vacation home. 2 Weeks later, Dollar Rental Car sent me a notice of Toll Violation for a toll outside of Dulles Airport at 9:37 PM, 157 miles away from our location, that MY rental vehicle did not pay the toll.

I would never use Dollar rental Car Company because it almost ruined my journey. At first, the web said it would be around 300 dollars, but until I get there did they tell me that I have to pay another amount for underage price and extra insurance. I accept that, even with some unhappiness. What really piss me off is the website clearly shows Kia Rio or similar, but when I got to the garage at the first time, the staff did not allow me to drive Kia Rio because it is not the same class, according to the staff. Instead they throw me a tiny car that could even not fit my luggage.

We went to Orlando last week. We rented a Kia Rio for economy car on the website and when we got there, there was no Kia Rio in the economy area. Instead, they had one Kia Rio nearby in the unnamed area. We asked them if we can use that car because that was what's listed on the confirmation email. The woman named Anna spoke to us in a really rude way, asked us to upgrade our reservation. Then we went back to the counter, tried to speak to a manager. Another woman spoke to us, said that our confirmation has the word "similar", which means we should use other cars in the economy area.

Traveling to DC w/ 5 passengers. Called Dollar Rental Car, 4 weeks in advance, to reserve a minivan. Not a problem, received confirmation over phone as well as a follow up email. Day prior to leaving, I called to confirm my reservation. Per customer service, she confirmed my reservation as well as confirming my reservation for a minivan. I arrived early to find a long line w/ only one person behind the counter. I waited in line approximately 45 mins. I greeted the counter with my name & a smile on my face. Agent looked at computer, then at me w/ a blank stare only to say "We DO NOT have any minivans." I said "WHAT!?"

The worse rental car experience I have ever had at Dollar Rental Car - Denver International Airport. I landed in Denver airport and it was late at night with two rental cars available in below freezing weather. I went out to the car, and noticed there was no inspection sheet inside the rental, and the other car had a problem with the tire. I verbally let the employees know about the windshield and asked for other rental cars, and she said there was nothing available. So I choose to use the rental car with a crack in the windshield due to bad weather, I could not take a chance with a bad tire. I was stuck.

already posted in another site http://dollar-rent-a-car.pissedconsumer.com/abusive-charge-20150818684783.html

I rented a car from Dollar at the Richmond International Airport location on June 28, 2015 and returned on July 2, 2015. I am a seasoned renter and check everything very carefully. I travel to this area frequently. The CS gentlemen offered for $15.00/day plus tolls. I could go thru EZ Pass lanes. I declined as I would be using the cash only lanes. I used exact change lanes where I could only go thru when I deposited the money then the gate would lift. So all good I returned and went home.

My parents rented a vehicle at LAX. "Optional" insurance packages were not described as optional, but were offered as choices, "Do you want this or that?" My parents had been waiting literally for hours to get their vehicle and decided on "this". When I called to complain I was told that since I was not at the counter when my parents signed the contract, that everything was hearsay. I have read other complaints and it looks like this cheating customers is a common practice at Dollar. I will NEVER use them and will tell everyone I know to NEVER use them!

Chevrolet describe the Chevrolet Cruze that they make as compact. Dollar believe it to be a mid-size, and charge accordingly. Obviously I would trust Chevrolet's description over Dollar's.

On the 23rd June 2015 I booked a car with Dollar for my holiday in Las Vegas in July. The quote was $240.10 for 6 days rental. A deposit of $152.29 was put through my card to hold the reservation. When we went to pick up the car the queue was extremely long & very slow. After 2.5 hours we got up to the rental desk. While going through the paperwork we were asked about insurance. We said we only wanted the bare minimum & didn't want the optional extras. The Dollar staff member wouldn't allow us to continue with the extras - 3 times we declined them & she wouldn't go forward with the transaction. We had to sign for the extras or lose the $152.29 that had been paid already.

Charlotte, NC Douglas Airport - There was only one car left in the compact category I purchased, and rather than give me an upgrade, Dollar Rental allowed me to drive away with what appeared to be a poorly run car. The minute I got in I noticed that it had not been cleaned (crumbs everywhere, dirty windshield, etc.), and the car jerked at low speeds which was pretty scary. When I called their poor customer service to complain they only offered a 10% credit once I finally got through to a live person and when I barely drove the car (mileage proved this), and because I refused the $30 certificate for a future rental. Of course I didn't want a certificate since I never plan to use them again. I never had a bad car rental experience until messing with Dollar Rental. Be aware and return the car immediately if the service is below average.

I arrived in Orlando Airport (8-1-2015) and proceeded to pick up minivan I had reservation for. The lady at the counter told me and my husband that we needed to pay for car insurance coverage. She stated that Florida is not the same as New Jersey and added $220.43 for car insurance. My husband insisted that he had rented a car in Florida 3 or 4 years ago and he was able to use his car insurance coverage. She would not processed our car rental unless we accepted the insurance coverage.

I rented from Dollar in Tampa on August 7 2015 to August 13 2015. They did not have my car I reserved. They had a lesser car so I supposedly was to save a $100 off my rental plus not have to fill up. They got me for the loss damage ins of 220.43 which I was unaware of. The CS did not say or ask me if I wanted it and when I was signing the boxes he said I was declining the ins. I did not look at the rental agreement until I was waiting for my plane. From what it sounds like I'm pretty much SOLD on getting my money back. So a $268 rental ended up costing me 488 for a crappy jeep. Unacceptable.

I have written twice to DOLLAR re this matter - to complain about the awful customer service and the dangerous condition of the vehicle supplied. The issues experienced are summarized in the points: Supplied vehicle not as advertised - When I made the rental booking the vehicle to be supplied was noted as having capacity for five adults and 3 bags. The vehicle supplied by the Dollar Rental location at JFK (a very small "SUV) did not fulfill either of these criteria - particularly the bag capacity. As such I realized - I would need an "upgrade" / larger vehicle.

We rented a car in LA. Prepaid by credit card. They tried to sell us many extras when collecting the car. Arriving after a long flight, we accepted RoadSafe while road assistance was already paid for - we saw later on. At the end, we had to pay 136 dollar extra. They took it twice from our card!!! It a big hassle to get it back as they are not reachable and they are only connecting to other people all the time.

Originally rented a car for 1 week at $511. Added driver and GPS at $23/day. When we walked away from the counter we ended paying over $1,000 with no good explanation. Returned car after 3 days. Final cost was $591. Tried working through the rental agency (Airport Rentals) and my credit card company. No satisfaction from either. Dollar insists the cost is correct.

On Dollar car rental's website I prepaid ($220.94) to a company in Dublin, Ireland and was suppose to pay $73.34 after I returned the car. I also declined the loss damage waiver insurance. When I got to Las Vegas McCarran Airport Dollar Car Rental I waited 1.5 hours on line before getting to the counter. When I spoke the woman at the counter I also declined the loss damage waiver insurance orally. Because of the long wait, I signed and accepted about 10 things (w/o reading) which the staff member summarized. None of which she said was additional optional insurance. When I returned the car I was charged $170.72. When I asked why the bill was nearly $100.00 more, the porter showed me I paid $26.56 a day for the additional insurance. After speaking to three additional representatives including a manager, I was told I accepted the fee and it was too late to be reimbursed.

In June I visited Houston for a week and rented a car from Dollar car rental (Dollar-Rc Houston). I am a seasoned traveler and I have rented many cars in these travels but I have never experienced anything like this circus show. Per agreement I ALWAYS elect to fill my gas tank up upon returning the car. This was no exception. However, when I returned the car the check in girl claimed that the car was 10 gallons short. How is this possible when the needle is sitting on (F) and the car only held 12 gallons. Needless to say I refused to pay the $9.99 a gallon equally $101.07 and offered to pay one but this company charged my card the full amount. I will never rent from this company again and will never recommend these thieves. In addition I will write a scathing review of this horrible company every chance I get.

I reserved a Ford Escape and when I went to pick it up, my credit card was processed and I was given the keys to a KIA Sportage with a trunk smaller than my 4 door car. I asked for the car I actually reserved and was told, "Sorry, we don't have anything else." The man in front of me reserved a minivan for his family of 5 and was given a small car - same response...."Sorry, we don't have any minivans." He asked to speak to a supervisor and was told, "They aren't here." He asked when they would be there and the agent said "I don't know."

Major run-around trying to get my express number added to a Dollar rental that ended up being a Dollar third party - no solution. Got to rental counter at Sky Harbor to be told there were no cars. My reservation was for 1 p.m. and it was 1:05 p.m. and there was a 45 min to 1 hour wait for a car. I asked for a refund and they could not give it because it was booked through their third party. The agent was rude and made zero effort to help me as I had a meeting to attend and needed a car immediately. He told me I could go downstairs with my express number and wait 45 minutes to an hour and maybe get a refund after I returned the car they never provided. I had to go to Payless who provided outstanding service but charged me 3x since it was last minute. I called Dollar customer service and they simply said, "we are sorry, you need to take this up with our third party provider."

McCarran car rental facility Las Vegas at Dollar service counter, August 2015. It's 12:30 am (3:30 am by my clock) and I have a reservation for pickup on the day just started. I was told "we can't rent you the car now at the price you reserved on our website, but we can rent you the car at full price now or you can come back in a couple of hours for the reserved price." Hello Dollar!!! It's 3:30 am by my clock. I'm tired. I need customer service not customer regrets. FYI- a happy customer is a repeat customer!

I ordered a pre-booked car from Dollar through one of their UK based resellers. I returned the car on time as agreed, no defects, full tank, etc... They later charged extortionate amounts of money to my credit card. In total I paid approx 3000USD for 2 weeks for the smallest most basic car rental in Florida. They claimed there was a problem with the pre-booked voucher so they could charge me whatever they wanted and that I could not do anything about it. In my book they are thieves and they could not get away with this type of behaviour in Europe (as there are laws to stop this).

I am standing in line for 2.5 hours in the Dollar booth in San Francisco Airport, to simply show the voucher I prepaid and get a car. There are 3 employees and at times only two. They take their time and the line is not moving. They have ruined this day for all the people on the line. This is the last time I am renting with Dollar.

After months of reading all the bad comments about Dollar on different sites, I was skeptical and also nervous about renting from them. Then my vacation date came to I was nervously reading every contract to make sure I don't accidentally accept anything, and had taken pictures of the car inside and out before I left the rental place and also double checked the receipt before I left and no hidden charges, car was clean, and had a full tank in it. We had to return the car 4 hours late. We woke up too late but they was understanding (the only thing that I didn't like was that they charged us an extra day fee which was 35.48 for being only 4 hours late).

I call your service number 800 800 5252 50 times. Message was, "It's not possible to connect you to this number." Then I tried 800 800 3665 10 times with same reply. And then at the 11th time I got through. I spoke to one of your service providers and informed that I just wanted to extend my lease for 2 days. After being in hold for 2 min, she came back and asked for my telephone number an promised to revert within 5-10 minutes. This is now 1.5 hours ago and now it's not possible to get through on the same telephone number!! This is not acceptable service and I have asked my travel agent to dealt with the extension.

I called and verified the qualifications for renting a total of 2 times just to be sure, then I get there and they run a credit check which is not listed nor told to you beforehand, which adds unnecessary inquiries to your credit if you do not qualify!

My husband had made reservations for a rental car along with my flight ticket. I proceeded to pick up the car after arriving at Atlanta Airport. The lady at the desk informed me there would be a hold on my card. I proceeded to call my husband to clarify this since the reservation had been paid for by him. The lady at the desk told me she could not wait for me to finish my call and would take the next customer even though this call was regarding the information she gave me. I told her I was not stepping aside because this was to clarify what she had told me. She proceeded to tell me she would not attend to me no more and I should go to another rep. The male rep next to her then went off saying I should go away because they do not have to attend to me and he is tired of hearing me speak.

I rented the car from 26 June to 3 July from Bozeman airport, paying the full rental fee through Expedia. At pick up we discussed the fuel options and the mileage (which was unlimited). I checked the outside of the car for damages and found additional damages to those which were listed in the agreement. I was told to bring the car back with a full tank of gas. Nothing was said regarding how clean the car needed to be upon its return. Nothing was said AT ALL. So I took my 2 boys to Yellowstone Park for 2 days and took them camping and then proceeded with the rest of our trip to Park City Utah for a few days (where the car remained parked for 4 days).

I traveled to Orlando on 7/28, prepaid for a Buick Lesabre from Dollar Rental. I paid $220 for my rental before I got there. When I arrived the gentleman at the counter was selling me insurance, which I told him I refused because I have full coverage and it covers any car rental I have, plus my credit card also covers. He insisted that this was mandatory because the car is luxury (hmm? this is not a Mercedes) and I have to get it. I still declined. He said to accept the agreement on the screen to say I declined.

I have exactly the same complaint as the previous review written by Roy of Vancouver. You can't reach Dollar through their website as you get an "error" message every time you press submit. And like the previous reviewer we declined all the extra options like extra insurance and extra driver and when we got our Visa bill, we discovered they charged us for both. Our bill went from the $536 we expected to pay, to $993. When I called to complain that we had declined everything, we were told we had signed the final computer screen and we had to pay. We were also told there would be no supervisor we could talk to about it.

I rented my car online with Dollar. My total cost came to $563.98 for two weeks. I made a partial payment and was to pay a total of $212.98 at the counter. By the time I was done it was costing me almost $900.00. I asked to speak with the manager who was as useless as the customer service rep. I will be writing the corporate office regarding this issue and the false representation online. You think you're paying the total of $593.98 to only get swindled by them in person. I will not do business again with Dollar or Thrifty as they are bold faced liars. To boot we went to California and I just received a notice for toll charges. No one was at the booth to pay and everyone just drove through at 65 miles an hour. That is a ripoff as well. We also had to return our car because the brakes were squealing. Shame on you Dollar.

Ok first off I'm 21 & this was my 1st time renting a car! I asked for a compact & received a mid size, which is the only great thing about renting with them. So I went to pick up the car at 12 pm but the guy I was working with told me that if I wanted to return the vehicle at a later time that I should take it off the lot at a later time. With that being said I left the airport in my OWN vehicle at 12ish so that I could return later which was 8 pm to pick up the rental, thinking that I could bring it back at 8 pm on the return date! WRONG! When I returned the car I was charged 100 plus dollars and a late fee! I asked why & was giving the run around.

I made reservation with Dollar Rental with their Atlanta office in the airport. My reservation was from July 18th through the 26th. The car was to be returned at 5pm. Well I returned the car at 12:57pm on the 26th; which was early and was charged $145.00 for an extra day of rental. I called customer service and was on hold for thirty minutes and then they hung up on me and closed the office. I can't believe that they only provide customer from 8a-5p M-F. I'm so angry because my trust has been violated. From now on if a company cannot provide me with customer service reps that speak clear English and are based in America I will not deal with them. Call me a racist. I don't care. It's my hard earned American dollars that should be generating a positive impact on America's economy to support our citizens. Not some hump in a third world dump. Oh yea I'm black I can't be racist.

After waiting in line for an hour behind only 4 customers. I was told there was a several hundred dollar deposit required (not mentioned when renting). I agreed because I needed the car. After getting to the pick up area I was told they do not have any convertibles available, "You can pick an suv or standard car." I was there to do photography and that is why I reserved a convertible 2 months earlier. I said, "When will one be available?" They stated, "We don't know, it could be several hours."

Rented a $34 a day car. Asked to sign off on screen for services named not explained by counter representative. Returned car early as not needed for total rental time. Was charged for full tank of gas when less than 1/4 was used, charged for road support when not requested and charged early return fee that was not explained even when I called in to inform reps. Was told I didn't ask. I requested manager's number, called and never received a call back. Customer dis-service is a kind description. Renter beware!! Also called corporate and was told I should have read complete agreement on tiny credit card screen despite being coached to sign off by counter representative. Will tell anyone I know that travels to NEVER USE this company. Dollar must stand for the dollars they cheat customers out of! 79 mile 2 day rental, cost over $300.

I never received an answer and I have written two emails. I rented a car at Dollar at Little Rock Airport and returned it on July 1st. Amanda, the lady there, charged me an extra 75 USD for cleaning and called me a ** and was extremely hateful. This was a racial incident because I'm a white businessman and she told me she doesn't care about me or my problem and said I can do nothing about it. She refused to give me her ID or full name, only Amanda.

First of all, their customer feedback page leads to an error page which is extremely frustrating. So I went to the "Rate Our Site" page and when I clicked submit, NOTHING happened; it didn't even go to an error page. Every other page where they take your money worked flawlessly. It just gives me the sense that Dollar does not care about the customer after they paid. Might as well put the suggestion box on top of a shredder. My family and I rented a car for a week in Las Vegas. After the long wait, we finally got to the desk with the agent who's probably thinking about lunch. He asked us all the standard questions regarding the rental and extra coverage and we declined all of it because my credit card had coverage. Everything was normal until I checked my credit card statement when we got home and noticed that the charge was not what I authorized at the counter.

Arrived at Dollar Rental at reserved time. Employees ignored us for a time, talking to each other. After verifying reservations, we had to wait 45 min for the car to be vacuumed (which it was not, found rotten apple under seat, all kinds of food under seats, dirty Kleenexes in doors, etc), car washed - it was wet not cleaned, & filled with gas. This delay caused us to miss our trip to Monticello, Jefferson's home! Will not be a return customer nor recommend this company. Why have reservations if it is not honored?

Today I returned a rental car to the Holiday Inn on state road 535 in Orlando where I had rented a Nissan Altima for 10 days. Upon returning the vehicle, there was no one available other than the desk agent. She asked where the car was and I told her that I had left it in front of the hotel since there was no designated return area. She completed my transaction which came to $400.