Dollar Rent A Car Reviews

I made reservations through Expedia flor my flight and car. Flight was perfect. Then comes to the rental car. I opted for them to choose the car I would get. I get there the gentleman said, "We need the card to put a hold on it for the rental car. That’s fine. That is what they do. He was looking in the system and said, "I found a better car for you for 110.45. You will need to get hold of Expedia for their refund." I said, "That is great." No problem with the car. I returned it a little earlier than expected. The young man checked the car. Everything was good. He shared I would receive an invoice in my email.

Rented a car and when I arrived at the airport, the flight was cancelled. Called DOLLAR RENTAL FOR 2 HOURS TO CANCEL MY RENTAL WITH NO SUCCESS. They stated they needed to cancel on the website. Access denied. I was unable to cancel after calling four times and requesting a manager because no customer service representative was available to cancel or modify the reservation.

Their website wasn't letting me drop off my rental in another city because of an error. I booked from Las Vegas to drop it off in Las Vegas and then called to ask if they could change it. They didn't change it but said I could drop it off at another location with no fee. After I dropped it off they charged me $200 extra!

We had a reservation for a vehicle pickup at noon at BWI. We’re over 2 hours waiting thus far and there are no cars out in the garage in the Dollar parking spots. There have to 25 people sitting here on a the floor waiting for cars. Not a great way to start vacation.

Trash. Don’t bother making a reservation, they don’t honor it. I made a reservation a week in advance, went in, just to find they gave away my car, ruining my holiday weekend. The guy behind the counter could have cared less. I will pay the extra money and go somewhere else next time.

I rented a Wrangler online through Priceline. When I got there they allegedly had no Jeep Wrangler per unfriendly irritated front desk clerk. They allegedly had a compass much smaller or a VW Atlas. I went to get atlas at parking spot number 1332 far away and other family was driving away with my rental. All of a sudden they offered the Jeep Wrangler. Which were plenty in their parking lot. Fyi... The Jeep they rented me had Roaches that I had to kill with Zevo from Walmart. I should have charged them to fumigate their Jeep. They pushed to sell me insurance I didn't want. They pushed toll insurance that I didn't want. I declined all. I filled up full tank of gas before returning at Circle K. Guess what. They charged for more gas when already filled it up before returning the rental. I returned it with a full tank.

Terrible customer service. I got charged for insurance coverage that I declined, and for additional undisclosed "airport fees" despite the fact that it was a Priceline prepaid rental. Don't be lured in by so-called low prices. They are the worst.

I had a very favorable experience with the services provided by Dollar Rental. One staff member, a young and professional ** woman, stood out for her exceptional assistance throughout the entire process, which I genuinely appreciated; she was wearing bracelets in the colors of the ** flag. I look forward to the possibility of working with her again for my future car rentals. Overall, the level of customer service was commendable, and her dedication has positively influenced my decision to choose Dollar Rental for my upcoming bookings.

I had a wonderful experience with Dollar! Got a great rate for a nice car. There was no wait for pick up or drop off. They upgraded us to a SUV without us even asking. Upon looking at our receipt after we dropped off our car we noticed an extra fee which we never asked for. I emailed them and they said it will be waived! Would use them again anytime

This was the worst experience ever. I was aggressively told I would be held accountable for not buying their insurance. The salesperson was very harsh and threatening, trying to instill fear into me to buy the insurance. I was also told I would be reimbursed for prepaid fuel that wasn't needed, when actually they don't give refunds for unused fuel. Didn't find that out until I saw the charge and called them. I prepaid for a full tank and when I brought it back it was 1/3rd full and they still billed for the full tank

The worst experience. The customer service is horrible. Overcharged on everything. Trying to get a refund on things I should not have been charged for, did not happen. Only out to make money. I will never again rent from them.

Horrible experience with one of the me Need se PBI airport Dollar. Representative, female, was upset because she couldn’t find her phone. She leo asking Siri about searching for it leaving us, the customers, waiting and having a horrible experience be a use she was in a bad mood. I had guests and didn’t want to upset them because of her, so I left without any explanation of anything. She charged the card, which I had already paid. Today is Friday June 6, 2025 and she was at Belvedere Road office seating on right side as you go in. I give specific details, since I believe we had so many choices to rent a car, and she ruined our day because of her rudeness. She doesn’t deserve to have that job if she’s going to be that rude.

Reserved a car 5/5/25, land at the airport (5/17/25), go to the counter to pick up the car. Was told they have no cars left. Spent the next 4 hours stranded at the airport, calling looking for a car for the week. Called the dollar 800 number and was told it's up to the location to refund me. The location never answers the phone. So I dispute it with the credit card company (bills as Hertz). The credit card company charges it back, telling me I didn't cancel the reservation. What reservation, the one they chose to ignore but take my money for? The one that left me stranded at an airport 1000's of miles from home, at least 70 miles from my hotel, which I had a deposit on too, but they honored my reservation. Moral of the story, Dollar is trash, and after learning it's part of the Hertz company, Hertz lost my business as well.

May 2025, picked up a car in Santa Barbara, dropped it off at LAX and was charged a BOGUS $35 WINDSHIELD REPAIR FEE. Got the run around when I tried to get it removed. Rental desk UNWILLING to help - DON'T use Dollar Rent a Car!

Do not rent from Dollar Car Rental at the Portland airport. The customer service was awful. They kept forcing us to accept their insurance and we kept declining to the point they said if you don’t accept, you can’t rent the car. They offered us a car and then didn’t tell us it was an upgrade so we got charged for that as well. The person at the counter just circled a bunch of stuff and handed the contract over. Didn’t go over anything.

Worst company ever. I rented a car and the price that was supposed to be $281.28 actually ended up being $1,428.00. The lady who checked us in was too lazy to change the main driver so she charged us for both drivers even though one was driving. They did not accept our car insurance and basically forced us to pay for theirs and it wasn't even full coverage. NEVER renting a car again due to my terrible experience with Dollar Rent A Car.

Just an overall bad experience. Booked my car with AAA Northeast for $261 total, including taxes and fees. When picking up the vehicle I was constantly asked about upgrading to an SUV or larger vehicle. I had to decline several times. I was then asked if I wanted numerous insurance packages and the tolls. I should have known when I saw the estimated total that something was off, but it was a family vacation and we wanted to get to our resort. (Yes, my fault for sure)

Rented a car. Last day of trip my purse was stolen. Key fob to rental included. Called Dollar. They sent tow truck. Informed me of $200 deposit being kept. Nothing else. I checked out went home. Received charge of $580 for tow, gas, and service fees. I called explained that I couldn't add gas since it towed in. Lady was rude and said oh well car needed fuel.

Terrible experience – would never rent from Dollar again! I booked a car through Expedia with Dollar Car Rental, and when I arrived at the airport to pick it up, they suddenly insisted on doing a credit check. This was never mentioned during booking, and I found it both disrespectful and discriminatory. I didn’t agree to the credit check and ended up not taking the car — yet they still charged me the full amount for the rental I never used. Completely unacceptable. Dollar Rent A Car lost my trust completely. Avoid this company at all costs!

Rented Dollar rental car in Boston (consistently a miserable location to rent cars) and was told it would be cheaper than renting their transponder. I was never told about the ridiculous service charges which exceeds the toll charges by almost 2X. I then received an online invoice from a service I never knew existed with with no itemization but plenty of threats. Bottom line, last time I rent from Dollar and until this service provides more details and I am assured they are legitimate.

To whom it may concern I am sending this email in regards to the service that was provided by your employees at Dollar Car Rental. To me it seems as though they don’t care about the service that they provides. When the vehicle that you’re renting have one price but when it is returned the rental price has been increased by $200 to $300. The price that on the rental receipt was $529.24 but when I returned it I was charged $708.26. I was overcharged for this rental. I returned the vehicle from March 7, 2025 to March 17, 2025 and I returned the vehicle but no one checked the fuel or the vehicle. They just took the keys and walked away. The employees shows lack of concerns about anything. It seems as though this is just a job for them.

The cheapest rental company but they do not disclose their deceitful practices. Run!!! Pay extra money to Enterprise or another well known name but do not get a vehicle from these snakes! I reserved a car online and went to the location to pick it up and was told I couldn’t get the car because I didn’t secure it with a credit card. I asked the girl at the airport desk if I were going to be refunded and she said, "You have to contact the booking company." Which I did, and the guy who barely spoke English outta NY told me that there would be no refund. I said, "So you’re telling me that you took $336 for a car that I’m not getting because you didn’t disclose the credit card requirement," and he said no refunds. So you think I’m paying for a service I didn’t receive? Nah you got me all the way messed up. Charge disputed, new debit card mailed out. Very deceptive practices. I should have read these reviews before putting my info in their system.

If I could give 0 stars I would. Please save yourself a headache and spend your money somewhere else. I was charged twice because I switched the name on the rental at the time of pickup. They did not switch the name but canceled the initial rental so I am now responsible for the rental fees. They have very deceptive businesses practices because I asked the rep if I would be charged and they all said NO. STAY Away.

Terrible Experience with Overcharging and Poor Customer Service at Dollar Car. I recently rented a car from Dollar Car Rental at Los Angeles Airport, and I must say this was one of the worst experiences I have ever had with a car rental company. I feel compelled to share my story so others can avoid going through the same ordeal.

I rented a car in Philly and received 2 cashless toll charges, one for 15 dollars and one for 11 dollars, I received these bills 2 months after the rental. The woman at the counter told me not to worry about tolls, so now am being charged for. I do not recommend this company. They will charge fees for tolls. The amount of the tolls were 1 dollar each and I was charged 27 dollars for tolls and fees.

I booked a flight, and rental through Expedia.ca on July 26. The extra from the flights to adding a car rental was about $850-900 which was including taxes and fees for 8 days. When I checked in Nov 05 their computers were down and they did paperwork form manually. Next day (about 26 hours later), the associate that checked me in phoned me and explained that he forgot to take my credit card information for a security deposit only. (Were Peter's words). I get back from my holiday to find out that Dollar rental has charged my card $1085.19. The car was returned full of gas, to the same location as picked up, early. Should be NO extra fees. They have double billed me, and are refusing to return my money even after they admitted that the rental was covered through the 3rd party Expedia

I booked a rental car for pick up at Rochester Airport via the Economybookings.com website. I got a price lock deal. The deal was that I can get any salon car and I was ok about that. But when I reached there, I was told that I have to take the EV. I refused to accept that car as nowhere in the deal it was mentioned that the car will be an EV. I have to now return the car fully charged. Since I was not comfortable doing that, I was made to wait for 45 mins until they could arrange for a non EV car. I finally got one, but was charged an extra $72 for changing the car option. But I did not sign up for an EV in the first place.... Why should I be penalized? I could have gone for any other vehicle of my choice without going for the deal price as I ended up paying more in total. Worst experience.... Will never go for Dollar again.

I booked the reservation and paid for the rental but as my father was going to be the driver he had to provide his credit card during check in. He was then charged an additional $285.53 in additional services. We declined insurance to use his own but was charged for loss/damage, construction, and roadside assistance charges. The Dollar employee never said that any of that was being added. He recommended we use their fuel as it was cheaper per gallon to which we were charged $50.03 immediately, car doesn't even hold that much gas. Don't use this company, they are not upfront about their costs and add on charges without explanation or consent!

Don’t think you’re getting a great deal when Dollar Rent A Car denies you a car because you got a good deal. I was denied a rental a car because they said my license was invalid and accused me of being illegal Alien trying to get into this country. I believe they gave my rental car away to a more expensive renter. My license was fine being that I just got through the TSA. I would not recommend Dollar Rent A Car. Not happy with the way they do their business.

I will start by saying DO NOT RENT FROM DOLLAR or HERTZ at the DCA-RONALD AIRPORT! On November 22, 2024, Dollar/Hertz rental car at DCA-Ronald airport tried to give me a new 2024 car that had clearly been in an accident. When I went back to the female agent to let her know she said, "That is normal. Just take a picture and you'll be fine". I told her that there is absolutely NO way I am driving that car off the property. She then gives me an attitude and change out the damaged vehicle. The second vehicle she gave me was a mid-size vehicle and I explained to her that I paid for a full-size vehicle. She again got very angry and said in my system a Nissan Altima is a full-size vehicle, which it clearly is NOT. She excepted a $20 tip and proceed to issue me another severely damaged vehicle. What's wrong with all of this is... POOR CUSTOMER SERVICE!

This place charged me triple for my car... What a scam!! Don't rent here. Just lied to my face at the counter, told me an upgrade was the same price because they ran out of cars, and we get the bill and it's triple. Also lied about the battery life and charging for an e-car.

Rented a car from them at the airport in Atlanta. I reserved and paid for the car online. Got to the counter and they charged me again for the rental car. Filled out the complaint form and still have not received any compensation or refund. Probably never will. NEVER USING THEM AGAIN

Rent a car for a few days, five minutes before returning the car I filled up my tank gas and it was full to the top, five minutes after dropping off the car. My credit card was charged for the fuel tried to reach them. Spoke to them prove that I have a receipt, but they still don't listen. It’s a rip-off and stealing money from consumers.

This is how Dollar Rent A Car scam works: Dollar will advertise a management daily/weekly special car offer on sites like Expedia part of a deal package. Yet they don't tell you it's an electric car well knowing most people will NOT want an electric car. When you go pick up the car and tell them you don't want an electric car, they then charge you an additional daily car rental fee on top of the money you already paid for the package deal... And their customer service was rude... We will NEVER rent from Dollar again and we will warn our family and friends to stay away from them.

STAY away from this place, it's highway robbery! I travel for work, for fun, always rent but the first time trying Dollar. They charged me for the insurance I specifically did not want and another $300 for things like frequent flyer, concierge fees etc. My car was quoted $339 and my card was charged $813.00. When you call, you cannot talk with a live person, you submit a form in which they NEVER respond to the forms, when you go to the airport to dispute, ONLY a manager can handle a refund and guess what??? NONE AROUND?! This place needs to be SHUT DOWN. Look at all the BBB reports over 1735!!! Run from this place they will rip you off and you will spend the majority of your time on vacation and returning disputing their scam charges!!!!!

I recently rented a car from Dollar Car Rental at Buffalo Niagara International Airport and was hit with an undisclosed $139.95 fee from PlatePass after the rental period ended. Unfortunately, this experience has left me deeply disappointed with both companies, and I want to warn others about their unethical practices. When my wife and I picked up the car, the EZ-Pass transponder was already open and active, and we were given no information at the rental desk about optional toll services like PlatePass. As tourists from a city without toll roads, we reasonably assumed the transponder was part of the service. At no point were we informed that using the transponder would automatically enroll us in a $139.95 PlatePass All-Inclusive package.

Terrible. Nobody explains anything to you at the beginning of rental. I was not offered the toll pass or told how to deal with it. I tried to pay a toll and the toll lady told me to go through. Now, I'm being charged $100 which my cc company will not dispute until I tt Dollar Rental and the only way you can contact $ rental is some form? What??? Terrible. They and my cc company (Capital One) have lost a customer for life.

Picked up car at an airport, the pickup was online and I never dealt with an agent. I went to the designated car and noticed it had several dents and scratches which I took pictures of. It was also very dirty inside and reeked of cigarette smoke despite me requesting a smoke free car. I went back to the office to request a different car but no agents were visible to address the condition of the car. I took the car and a day or 2 later completed a survey sent by Dollar. I mentioned the condition of the car and the smoke smell.

The worst experience you can have in your life, the car had a very bad smell to “smoke” and they tried to hide it with a product which increased the bad odor, when I complained about it they said that they won’t made any discount in the high price of the car rental. NOT RECOMMENDED HERTZ, DOLLAR AND THRIFTY.

We rented a car in Phoenix to drive Route 66. Firstly the gas tank was not full when given to us after telling us it was full. Agent at Phoenix airport tried to upsell us. The car had very serious steering and alignment issues. Had to return it and exchange. Second car in Vegas was also a disaster. Alignment also very bad and wheel bearings in bad shape. Had to change again. Wasted two half days of a trip having to sort these issues out. Wrote to the company to explain my difficulties twice after the rental had finished and have never heard back. Crappy cars and bad follow up customer service. Rather spend a little more and get a decent car, good customer service etc but this is a company I will never use again and do not recommend.

I return a car today at 09:59am at LAS to my surprise that the rental car charge per day changed to a rate of $232.75 per day because according to the customer representative the hour of return was 08:56am in addition of that I was charged with $$116.16 dollars for loss and damages that I did not requested and I said I did not need it since I have that coverage through work. The total amount for 4 days was$1,376.04. Fortunately I had the time to talked to the customer service representative and he was able to change the daily rate to the original price of $39.75. Now I have to deal with the reimburse of the additinal $116.16 dollars. This is a very dishonest way of making money. I am given 3 stars because the counter person at the LAS was very helpful and polite. I hope this review can help people to be very careful before renting from this company.

This is hands down the worst car rental company I’ve ever dealt with. Customer service is non-existent – you’ll be stuck in long lines every single time. My parents rented a car, returned it on time, yet were unfairly slapped with late fees and an upgrade charge that was never disclosed upfront by their employee. It’s clear this company doesn’t care about transparency or treating customers fairly. Complete rip-off. Don’t ever rent from Dollar Rent-A-Car if you want to avoid a headache!

Pre-booked a 1 week rental in May for the month of August in Las Vegas. Booking agreement stated that I paid $214.19 upfront and an additional $116.96 at time of rental. After returning from my trip I received multiple email receipts from Dollar saying they had charged me an additional $404.49 instead of the $116.96 in the booking agreement. I emphatically refused counter reps offer for insurance as I had my own but it appears they added it anyways. This almost doubled my price for the rental. The only contact they offer is by email and they refuse to honor the booking agreement. BE CAREFUL IF YOU DECIDE TO DO BUSINESS WITH THESE GUYS & THEIR SHADY PRACTICES. Never had this problem before with any other rental agency.

Rented an economy car and they gave me a Kia Soul. When I got my final bill they charged me $40.00 for an upgrade. They also charged me $55.98 for Tolls that should have cost $9.12. Very misleading and added charges that I did not request.

ABSOLUTELY HORRIBLE COMPANY EVER. I booked a reservation online with my debit card, which was asked before putting in my payment information, they verified and approved my debit card, and took the payment for the reservation. Fast forward to landing in Vegas and heading to complete my reservation. First of there were about 2 workers at the desk, and only about 5 people on the line. I didn't understand why it took them forever to where the line became so long. We finally get to the desk, license and debit card in hand.

I would give this company negative stars if I could. Last month, I made a car reservation earlier in the day and flew into PIT. My flight was delayed, I got in nearly around their closing time. When I spoke with the agent behind the desk, he was incredibly rude and ultimately told me that I "made my reservation too late" and that he didn't have any cars left. I asked then why was a reservation even posted online? He didn't have an answer for me.

I rented a car with Dollar in Tennessee. When we returned the car, we dropped the key in the bin, as instructed. The next day I receive a charge for $250.00 for a lost key. I reached out to dollar, via email, since you can't get them on the phone, asking them to check the video surveillance that shows the key being dropped in the bin. They refused to check the video but didn't refuse to keep the $250.00 on my credit card. This is the poorest customer service I have ever dealt with. My recommendation is that NO third party should even have Dollar or its affiliates as a recommended rent a car service on their site. Trip advisor, Travelocity, Priceline.. you guys work too hard to have a weak company, like Dollar, bring your name down. Please remove them from your recommended list. No One should have to pay for something that is not owed.

I wish we could give zero stars! We had a reservation for a pick up at Union Station, Washington DC. What a nightmare! The clerk behind the counter was incredibly rude, wouldn't even look at my reservation on the computer and said I had to go to the Airport to get a car. She wouldn't answer any questions. All she did was sit there with attitude as if we were bothering her with questions about her job. When I tried to ask a clerk from Hertz a question, the Dollar clerk started yelling at me - threatening to call Security to have me removed and have me banned from Hertz/Dollar. I ended up having to pay for a taxi to then rent the same car which turned out to be more expensive due to the airport taxes and fees which they couldn't remove. You would think they would have offered an upgrade at least for the inconvenience. All they would say was - "This issue is not our fault (at the airport)."

This website makes you select at least one star. I give my experience 0 stars. This has been one of the worst car rental experiences I’ve ever had. Since day one when I picked up the rental car. The entire staff has been so rude. That acted like it was an inconvenience for me to rent a car from them. I rented the car for 20 days. On day 5 the car broke down. The oil filter completely fell out of the car and left me stranded. I called Dollar to let them know what happened and to see about getting a different car. They would not deliver a new car to me. In fact I had to wait 2 hours for the tow truck to come and get the car and tow it back in. I was not able to get into a different car until the original car was signed back in. And I also had to take and Uber back to the rental center to get a different car.

Rented a car and was told after they were charging me $250 for cleaning it. It was spotless. No smoking. No pets. No sand from the beaches. And no eating. Disputed charges on my credit card. No I wait.

If I could give them a ZERO, I would. I was given an electric vehicle as a 'manager's special'. I was told it was fully charged and that I would have a range of 260 miles. The car I received only had a 30% charge and I had to stop on my 55 mile drive to charge it. I called the company to let them know and all they could tell me was the nearest charging station. After 2 hours and a missed appointment, I was able to get it charged to 32% and the rest of the 20 miles to my destination. To make a long story short, after several calls and charging stations over the 3 days (including an 9 hour overnight charge) I could not get the car to go above 11%.

Horrible. Had a prepaid quote for small SUV. They said it was for an electric car. It was not. We had to pay 3x the agreed upon price for a nicer but still small SUV. They took advantage that my husband picked up the car instead of me. Thieves and liars.

Had a faulty rental that I wasn’t able to use the last day of my reservation. “Shift to park” error message is apparently a common problem with Chevy sedans 2020 and later. I the car towed and from my house thinking I would receive some type of credit, instead I was charged an extra $111 dollars because they changed my rental agreement on the final receipt. SUPER SHADY! Contacted customer service via email multiple times in order to fix the issue and still haven’t gotten a response. I’m uploading both receipts. They don’t have live representatives you can voice your concerns to either! That was Sunday. It is now the following Friday. Never again!

Don't ever go to this company to rent a vehicle. My experience with them over the weekend has been terrible. After booking my airline, there was an attachment which showed Dollar car rental. I went ahead and book them for 4 days. On the website, it showed that their rate was $24 per day. Upon my arrival, I started searching for my credit card, but to no avail. I proceeded to use my debit card, which I was told by the Rep that they'll have to take $500, as a security. Now, I've had the car from Friday evening - Tues morning. I've filled the tank and returned it earlier that even specified.

BEWARE!!! Please save yourself money, time and frustration and book a car from ANYONE OTHER than Dollar. If Dollar is your cheapest option, don't worry, you'll pay later. If you have a question or change of plans that require reservation edits where you need to speak with a human, good luck remaining on hold for 30 minutes-up to 2 hours. If you are lucky enough to reach a human (that you can't understand), they will jack up the price so much so that you begin to believe that you've been funneled to scammers from an independent company in India where they get a cut of the price increase. My flight was cancelled and I needed to change my pick-up/drop off dates. You CAN'T make these kinds of changes on the website forcing you to call. I called the number on the website and cross checked it with Google.

Rented a car from Dollar at DFW July 2024. Completed the online checkin to "avoid the counter" when it was offered. Arrived at DFW at my reserved start time to find that Dollar did not have ANY cars to give. Was told it would be 30 minutes before there was a car - no apology, just too bad for you. Several other customers were also sitting there waiting for a car.

Reading these reviews shows Dollar is truly scamming customers out of money. I booked through Priceline and was supposed to be charged only the remaining balance of $130 at the time of pickup. I got to the counter and was told I had to pay $488.10, which was for a “Refundable damage deposit that will be returned to my account once the car is returned.” It turns out that charge was NOT a refundable damage deposit, but a LDW costing $35 a day, which was more than the car itself. They also downgraded my vehicle, and charged me FULL price as if I had not booked through Priceline. I had gone through my credit card company to dispute the charge but was told I signed the rental agreement so there is nothing they can do. I signed out of good faith having asked all the right questions, but I should have read the pages and pages of fine print on the tiny screen at 1am instead of trusting the employees at the counter. I will NEVER rent with Dollar again.

The agent added a $391 charge without our authorization, the total rental amount was $377 and we were charged $760. She basically scammed us and told us to sign on a digital pad that we declined insurance and did not give a receipt of what we signed. We believed her and turns out she added an upgrade for double the amount of the total rental.

My final fee was almost twice what my original contract stated -$346.65. Vehicle upgrade, I understand. FPO: is that prepaid Gas? I agreed to have you fill the tank. I returned it half full, It looks like you charged me a full tank! What on earth is Concession Fee recovery??? What is this Transportation fee, $45.?? What is this $17.28 license fee? I have tried to download the invoice, waited 7 days, tried multiple times, and invoice is never found. I tried to call to find out information - there is no way to reach a human being!

Chicago Midway airport Dollar car rental staff were rude and uncooperative on July 11th 2024 early afternoon. The simple fact was they didn’t have cars or didn’t care if we got one. Several people ahead of us were equally disturbed. The staff simply refused to answer any questions. After a couple hours we went to the next counter over and were in an Alamo car in fifteen minutes. I will never use Dollar again. I intend to pursue legal remedy as I missed a very important meeting. If they don’t prove they fired the customer service person; Their corporate culture therefore allows this malicious behavior. Investors beware my clients are being advised.

Dollar car rental are thieves. They take your money then change your reservation when they don't like the rate you got so you have to rebook through them. They are shady. I will never do business with them or Hertz.

RENTERS BEWARE!!! @dollarcarrental. We did a weekly rental through Dollar for vacation last week and we were saddled with a vehicle that would not start half the time. We called Emergency Roadside Assistance multiple times throughout the week and were given no good options!! We were on our own. We finally got the piece of junk back to Dollar a day early and they promised a car would be waiting. We arrived to find a lobby full of people that had been waiting for 4 hours for their rental. Needless to say we did not have a car and were forced to rent from another company for our last day.

We waited in line for 45 minutes while trying to navigate the online rental process-fortunately there are two of us so one could wait in the line while the other went up and down 4 floors attempting to make the online checkin process work. As I reached closer to the counter, my hubby finally got the green check mark and parking spot. Alas, the keys as promised were NOT in the car and he is waiting in line again. The poor frontline employees of this company were trying valiantly to help us use the terrible online checkin. If you have lots of time to wait in line for your rental car, and don’t mind confusing signage, tricksters who lie to you about whether it’s cheaper to buy their gas or fill the tank yourself (overheard this from a fellow line waiter), and misleading info from the online site, then Dollar is your company.

DO NOT RENT FROM THESE SCAMMERS. Rented the car in Denver from Dollar. When we got the car, it was supposed to be full, but it only had a quarter tank of gas and the agent said, "Oh yeah, we forgot to fill it up, so just return it with the same amount of gas." We had a service dog that we kept in a carrier, and before returning the car, we vacuumed it thoroughly. When we dropped the car off, the agent said that there was some pet hair on the floor and called the manager. The manager said they would charge us a $100 pet cleaning fee. As we were headed back to the terminal, I got an email with the bill for $600 that included a $400 charge for "outside cleaning." This company is completely worthless and even if you'll save a few dollars, it is a far cry from being worth it. Avoid at all costs.

The 1 star is too much Dollar Rental. This company has no idea about customer service, including making it very difficult to contact customer service. Don't use Dollar - they are the worst. We waited 2 hours for a car at pick up and charged for services we did not request.

Rented a car from Dollar on from June 7th to June 10th 2024 from Richmond airport VA. Car was only vacuumed but not washed. Was very dirty on the outside but took it anyway because that's all they had left. Returned vehicle with a full tank of gas on the 10th and drove it straight to the Dollar booth. Was told to just park it and leave keys in the car. I demanded to be closed out but was told no one was available to check me out. So I reluctantly left vehicle on the lot.

I agreed to a rental price on Booking.com however the actual total fee was almost 50% higher than the original estimate. This company is a scam and refuses to issue me a refund. I would not recommend Dollar.

There are many kind and awesome people that work for Dollar, but as an entity, they are dishonest!!! Dollar overcharged me 140! I called and spoke to a rep at dollar and nothing happened. I gave proof to my credit card company who fought and won the dispute. They came after me with Transunion! They are downright dirty, dishonest, and unethical!

The ONLY thing that was good about my rental experience was the agent at the location who finalized my rental. The car was completely covered in bird crap and was just gross. I attempted to call for assistance while on vacation and tried every single number I could find through Google and Pissed Consumer and not one time could I get an agent on the line. It disconnects anytime you hit zero. I spent an hour both on vacation and now, over an hour at home trying to talk to someone. Do yourself a favor and RUN away from this company. ***Side note: Hertz is associated with Dollar and half of my charges are from Dollar and the other half are from Hertz. I also attempted to contact Hertz and they have the exact same messages that Dollar uses and no way to speak to an agent. How these companies are still in business just blows my mind!

NEVER USE DOLLAR CAR. I rented through WiseCars - NEVER USE THEM EITHER - and they sent me a voucher for Dollar Cars. Dollar Charged me another $300 on service charges that I did not incur, and without notification. These practices should be criminal.

My sister paid in full for a rental for me. First, I had to wait in line for 45 minutes because there was only one employee. Then I asked if the bill he gave me was reflecting it was paid by my sister, he assured me it was. When I checked my card statement he had added coverages that I had verbally refused. There was a bit of a language barrier to be sure. To make matteres worse, you cannot speak to a live representative, nor do the emails get answered. Terrible company, terrible service, now I know why they were the only ones to have cars available. Get a cab.

Worst Experience I ever had... I made a reservation to pick up a car on Friday night returning Saturday night. The first car I was given the inspection sticker was a year old so I had to swap out. Car ran well no issue. Returned the car Saturday night a hour before, no one available to check the car in. Called the 800 number on Sunday to find out what was going on, was told no one works on Sunday to check in cars. Monday morning at 7:13 am I receive my receipt from Dollar Rental charging me three days of rental for $318.00, received several calls from their loss prevention team stating I still had the car in my possession. Reached back out to customer for a credit, still fighting with them a week later for my refund. My family and I will never use this company again.

What an awful company. They prey on families trying to save a few dollars and lace the rental with hidden fees. I felt scammed when my husband returned from a trip with a bill double what I had already paid. I am appalled that BJs works with them and will be connecting with them as well. My initial booking disappeared in my emails. Wasn't in trash or spam but I had screenshot the booking which I thought would help with the trip.

I returned my car 3 days early. I was not only not refunded for unused days I was charged 283$ extra for doing it. Then I received an email saying they would like to resolve the issue. And I have never heard back.

I was overcharged by Dollar Rental Car by $1,500+ back in February. I have made numerous attempts to contact them via their 1-800 number and website. No response from my emails. Half the time their phone number is out-of-service or they hang up on you after waiting for 35 minutes.

Duvaughn P. with Dollar Customer Services has been ignoring my correspondence for several days. I was incorrectly charged $35 to recharge an electric car. It was rented at less than 60% & returned at 60% plus.

Could not reach "customer service" for 3 days to change dropoff location. In fact NEVER reached any customer service after 15 calls. Was given a car that was NOT mechanically sound. Car had 100k miles. Shook while driving and almost shook off road while braking. I inevitably returned the car from where I rented it and was charged $48 for 4 gallons of gas, when the car had just been topped off, by a desk clerk who never even looked at the car. Went back to the desk and had the charge removed and was told by the clerk that the charge AUTO POPULATED which tells me Dollar is automatically charging people and if they don't pay attention they get ripped off.

Renter Beware! Toll scam! I recently rented a car from Dollar Rental Car at San Francisco Airport. I was asked by the attendant if I planned on crossing any of the toll bridges. I told them I wasn't sure, but if I did that I would just pay the tolls in cash. I was told that I wouldn't be able to do that and that I would have to pay the tolls in advance. With that said, they added $14.99 for the 10 days I was visiting at a cost of $134.91. I asked if I would be credited that amount if I didn't cross any toll roads and I was told yes. When I returned the car I told the attendant that I did not use any toll roads and wanted that charge removed. He told me I would have to speak with someone in the office. I contacted them when I returned home and was told that since I signed the rental agreement with the charge, that I was responsible for the charges. This is a total scam! They just stole $134.91 from me!

The agent at Detroit Metro Airport added on LDW (loss damage waiver) insurance without my knowledge. When signing I was told the inflated price was from a deposit that the company would refund to me upon vehicle return. Can’t believe they pulled this and won’t refund. Beware and read every word!!

I rented car, returned it early. First, did not get an economy car I requested, but a big gas guzzler instead. Returned car early, never got a receipt showing amount charged, or if I was refunded the $200 they put on my card, despite paying with a credit card and having excellent credit. Went to website to see receipt, same thing. Nothing filled out for price. Totally unacceptable.

A manager reached out and refunded the difference yesterday. We will give Dollar another try in the future.

I will never use Dollar or expedia services again. I used expedia website to rent a car from dollar rent a car. After returning the car to the airport. The following day I was charged $483.23. By dollar rent a car. Apparently I have been charged for 1 extra hour, and the keys. Absolutely. Incredible as I returned the car to the attendant at the predetermined time and place handed them the keys.

Dollar Did not have a car available. Dollar kept emailing me to pick my car - when I couldn’t and had to go to rental counter I was told vehicle not available. Dollar Car rental is pitiful.

Renters beware. Dollar Car Rental is a big scam in Charlotte Airport. I dropped car off and they told me to leave keys in car. A week later they claim I never returned car and tried to charge me thousand of dollars. And they won’t even take a phone call. No customer service. Nothing. Now I’m getting legal involved. Terrible company. Save your time and money and rent somewhere else.

One star as "0" was not an option. I can't stress enough...DO NOT rent from this company. Rented in ATL airport, and waited over two hours for a vehicle. Said "no" to all insurances and was charged for a 'loss damage waiver' (which I signed for, not paying attention to my receipt). I had a flat tire on my return trip to the airport to catch a flight home, with no spare in the car (3/31/24 approx. 7 pm). I called Dollar roadside assistance who indicated they would have to order a tow truck. I was told that the tow truck would be there within 60-90 minutes and that the estimated cost would be $300. Called back after not hearing from anyone after an hour and fifteen minutes, told that the previous representative had not finished the claim properly and that a tow truck had not been ordered yet. The 2nd representative, put in for a tow truck and indicated that I would hear from a tow truck company soon.

I have been renting a car from Tucson International Airport for 10 years (my father lives here). Today, after having pre-paid for part of the car, even uploading my Danish driver's license (I am an American living in Denmark) and my credit card details, when I got to the counter, I was told I needed to show not only my driver's license, but my passport, which I left at my father's since I have never needed it to rent a car previously.

I would give them a zero if I could. Even though I checked in online and declined all extra charges - after waiting in line for 45 minutes (!!) at the airport to collect the car, I didn't check the paperwork closely enough and was charged for extra insurance and a prepaid tank of gas (which again, I had verbally declined and declined in writing when checking in online). Dollar refused to budge on the charges and totally took advantage of me being tired - ugh.

Mike was awesome, got us in a car fast, made sure that we knew everything about it, and helped us with our bags. He is at the Birmingham AL. location, he deserves to be a supervisor. He is friendly, and courteous as well.

I booked thru Expedia and was charged for rental. Then Dollar rental car charged me more when car was turned in. For a 4 day rental I was charged a grand total of $468.23. Expedia $246.68 and Dollar car rental was $221.55. Hertz owns this company. Never again. Live and learn.

THIS COMPANY IS HORRIBLE. DO NOT USE THEM. They don't deserve 1 star. MY CREDIT CARD WAS OVERCHARGED BY $464.91. I have made several attempts to resolve the issue via communications thru their customer service website and over the phone. Typically most phone calls in which I was able to connect to a person I experienced long hold time prior to someone answering. Then I was placed on hold and mysteriously disconnected. I rented thru EXPEDIA and they did not honor the $204 payment made thru Expedia and charged me for 9 days of additional rental while the vehicle was in their position sitting in their Jacksonville Airport parking lot while I was at home in a completely different state.

I've been trying to get help for 17 days about what happened to me in Miami. Nobody responds, nobody shows any information that could help, the experience has been terrible. Dollar let me rent the car online with my debit card. I traveled to Miami believing I would have the car, when I arrived at the airport, I was denied due to not having a credit card. I had the money, I had a balance on my debit card, but even so, they didn't offer any kind of help. I continued my trip without having the car that I paid for. The amount charged was 294. It is completely unfair for you to pay such a high price for something you didn't have.

The company is absolute trash. Had an almost identical experience as another reviewer here at the Phoenix airport. They verbally asked if I wanted any extra coverage, and I verbally said no. Too little too late, realized they still added it, and had me blindly sign the rental agreement after adding an extra $60/day for this. After much back and forth, I disputed the extra charges with my CC, and now they’re emailing me threatening to send me to collections. Seems this is just standard business practices for them. RUN AWAY from this place.

Rented a car from Dollar via Rentalcars.com. I was to pay the price of the rental at time of booking, and the taxes and fees at the Dollar rental counter. I paid $95 that was contracted at booking at the counter. When I got home from my vacation, I found an additional $76 charge on my credit card for taxes and fees. I have tried to work with Dollar `corporate, but they only work via web with no person you can speak with and they have not returned my inquiries. Don't get ripped off by Dollar or their parent company Hertz.

Terrible experience. Waited in line for a pre-paid rental car for well over an hour with my 5 year old. Received the rental agreement and was directed to a freezing outside garage with one employee where we waited for another 40 minutes. The company is severely understaffed. Filled out their questionnaire and no one even contacted me.

Rented from Dollar in Fort Myers. I did not prepay for gas. We filled up the vehicle within just few miles from airport on return. I got charged 109.00 for fuel. Vehicle was full! Of course I sent email. No reply. Will never rent from there again! DO NOT USE DOLLAR!

We rented a car for a week from Dollar Car Rental in Plaza Park, Boston and prepaid everything. When we picked up the car, we specifically declined everything for additional charge they offered. We waited for an hour in the small rental office which included Hertz and Thrift. Many people were waiting there already. Finally we got a car with bald tires and spit window wiper. We didn't want to waste more to return back to exchange another car. So we drove in the rain then in the snow weather with this car.

Rented vehicle from Dollar at Phoenix Sky Harbor airport. After waiting over an hour in line I declined the damage waiver and provided the name of my insurance carrier. Come to find out later the desk agent charged me for it anyway in the amount of $244.93. Getting a live person on the phone to resolve the issue is basically impossible but if you reach out on Twitter they will reject you there. Their claim is since I signed for the credit card payment I signed their contract and therefore they will do nothing to rectify the situation. Talk about great customer service! Apparently this is happening quite often with them, must be in the training manual. Imagine the money they are stealing if they get away with this even a small percentage of the time. Stay far away from this company.

Scammers, do yourself a favor and don't rent here. I reserved a car with Dollar Richmond airport, when I arrived to the counter there was no one available. I finally went to a different counter to find out that Hertz counter was being used for Dollar too. An older man half asleep who seem to not want to do anything got my info and gave me instructions to pick up. Everything was easy after that, I returned the car and they didn't even check it or nothing... But then they charged my card $100 for fuel, even though the tank was full to the max. I will never trust this scammer again.

On March 4 2024 I reserved a car from Dollar Rental Car in Birmingham AL - Airport waited 3 hours for car. I labeled it a horrible dream. Until March 22, 2024 I rented again [gave them another chance] and the horrible dream became a nightmare. When I walked to counter 15 people were in front of me, in fact a customer told me about the wait and she was surprised to see my reaction. I was NOT surprised and told her why. A beautiful representative at Dollar, Hilda, was our saving grace. She kept us informed. Her manager never wanted to explain conditions. She forced him to explain when he wanted her to deliver us this news: "If you reserved a car on same day [even though you have waited 2 hours] Dollar would not honor the reservation." Amazing, because American Airlines had a window to explode in flight and made an emergency landing and passengers had to make same day reservations.

Oh my God. I wish I could erase the one star I gave and give no stars to a representative at Dollar Rent A Car located in Dallas Love Field Airport name KAREN. She was the absolute worst representative of any company there could ever be.... When I came in on 3/26/24 to simply extend a rental car that I had rented 7 days prior. I was in town due to my mother being put on hospice care so I was already feeling very fragile. I had already spoken with customer service so this process should have gone very smoothly. However as I was trying to transfer the $336 it was going to cost me to extend my rental car for another 7 days.

I should have read the reviews about Dollar Rental Car. I rented from them at Buffalo Airport and I will never rent from them again. They charged me twice, and the second time they charged twice the amount it was advertised. I have been trying to clear this with customer service and they said they never received the initial payment. I can't believe they conduct business this way, especially after reading other reviews now. What a horrible business.

Beware of added on costs!!! The estimate online did not include all the taxes and fees. Dollar agent refused to honor the AAA discount!!! Even though the AAA membership was provided. False advertising stating they will give a AAA discount!

I should have checked the reviews before I rented from the Dollar at the Buffalo Airport... BE SMART....Check your receipt before you get your car!!! They are not honest and are deceitful!!! Just check the other reviews....All poor....

I rented the car at Miami airport and I purchased the damage insurance quoted $69,98 for 2 days. When Dollar drafted the payments after returned the car they charged 83,98. Maybe there is an explanation about this overcharge so I tried to talk to someone but Dollar customer service is designed to avoid any “live” contact and of course among all the options there is never the one you are looking for. I invested quite some time on the case, I had to pull the receipt, I tried several approaches to speak to someone to no avail. Because the amount is modest, only 15$ I decided not to invest any more time and I came to believe that this may be organized by design to make extra profits given the many people renting cars. The one star rating is because a company must have the option to let consumers speak with a live customer service.

I rented a carry full size car. They assured me that there were blind spot monitors on side mirrors. There were not. The side mirrors had a coating or somehow cracked, so when driving at night all I could see when I looked in the side mirrors were glaring distorted lights. In addition, the car needed new windshield wipe blades. Driving in Seattle rain in this car was very dangerous and difficult. I told them when I returned and the agent said, "sorry".

Offered me an "upgrade" with AWD at check-in but did not mention the extra cost of $100 and then some! I had originally paid $188 and the rep. stated ONLY $100 than the $188. Final cost was $435...much more than the quoted $288. This is a Hertz Company so stay away from both. Occurred at the Burlington Airport location. You've been warned....

When we got to Dollar they put us in four different cars before we were able to get into a car and actually leave in one then I returned the car and never did receive a deposit And this company does not speak to you live on the phone.

Avoid ***. Nobody was trying to solve the problem or read my concerns thoroughly, instead clearly everyone from the reps is trying to save themselves and just put the blame on another party, first the bank, second platepass for tolls, and lastly they put it on me because I signed and agreed on the terms and conditions blindly that give Dollar Rental the right to have all these hidden charges so ended up paying around 460 cad instead of 163.36 cad that was indicated on the website when I confirmed the booking.

I recently rented a vehicle from Dollar Rental Car at the Nashville International Airport location. I had a great customer experience because Mr. ** exhibited an exceptional professional behaviors during the transaction process. I will recommend you to contact him whenever you visit the Music City.

Stay away from Dollar Boston Logan Airport Center. I had made a reservation two weeks in advance, as I was traveling with my family. However, when I reached the center, the staff informed me that there were no cars available. It's frustrating that they couldn't honor the car reservation. To make matters worse, the Dollar staff, including the manager, were very rude to customers. I strongly advise against trusting this company if you are traveling with family or children.

First, there was a long lineup and only two agent for booking and they were talking together often instead of serving clients. The agent (lady) that served me was so rude and let me know she didn’t care about the problem she created me. She told me the car was electric cause They didn’t have gas car anymore but told me there was not enough power to get me to Fort Lauderdale. When told her that I have a reservation for a gas car she told me, with a bad attitude, then I will cancel the car and you can go to another company!!!! Or I will upgrade you but it will cost you more….

I rented a car for two days three weeks ago and drove from Chicago to Florida. The Lady at the counter where I was picking up a rental car seemed not really knowing much about her job. I paid extra for tolls but my rental car didn’t have a transponder. So, I had to pay cash on almost every toll plaza’s. My car had a bit of a smoke smell mixed with chemicals like almost every rental car. When I got to my destination I went to the Dollar car rental counter and asked for refund because I paid cash for toll roads on top what I already prepaid before I picked up my rental car. They did refund me and I left. When I got home I saw that they charged me $400 extra dollars for smoking smell in the car. I called immediately and said that I am not a smoker. The person on the phone told me they will try see what they can do and told me they will get back to me but they never did. So, they charged me $400 dollars for no reason! I will never rent from Dollar car rental ever again!

Rented from Dollar at Sacramento Airport. Ford Focus SUV. Discovered after the pickup that the front driver’s side door lock was broken. The brakes made a horrible sound when backing up. Filled out an incident report and was told a compensation amount would be forthcoming. No adjustment was made when I returned the car and I just got an invoice showing the full amount. Disputed my bill with my credit card company. Will never use Dollar again. Do yourself a favor and don’t use them.

Reserved car for December 30 at FLL airport at 1:00 pm. Spent about an hour and a half chasing luggage. Arrived at Dollar car rental area about 3:00. There were hundreds of people in line with 3 people working desk and after 2 hours we barely moved. Talked to people in line. They all had reservations. At a point about 5:30 the person behind desk announced there were no more cars and it might be another 4 hour delay. Keep in mind there we still hundred people ahead of us in line. Their policy is 48 hours to supply a car. No refund. If you had same problem with this company please file complaint with Fair Trade Commission. In this day and age their computer systems knew that it was overbooked but they still continued to collect people’s reservations and money that constitutes fraud and they should be sued. Hoping some law firm starts a class action. I will join.

I rented a car online. There was no indication that it was an electric vehicle on the rental form or receipt. I got to the airport to find out that this model is electric and they had no non electric cars. The rental desk told me to call the customer service which I did. They told me to go back to the rental desk and work with them. I am traveling a distance and to a location that does not have the ability to charge as vehicle. I would never have chosen this rental if they had been upfront about it being electric. Now stuck in albany with few options.

I booked a rental car for my son through Economy Bookings. I paid for a Hyundai Sante Fe, an intermediate SUV. The booking was confirmed. When he arrived he had to wait an hour to get service. He was given a subcompact SUV and no adjustment in price. He told the lady that the car was too small and not what I had paid for. She said "TOO BAD, that is what you are getting." That car has extremely bad reviews and is extremely small. He has to drive from Colorado Springs to Ruidoso, NM, a 7 hour drive stuck in a car that is being removed from the Toyota line up because of so many mechanical problems.

After many emails and calls to the Customer services of Dollar's and Hertz', I was promised to get a voucher worth $100 to my home address, which I never received. They also lied about it, saying they had already sent the voucher!!!

So bad, terrible service. It was a late flight, so I called the Customer Service number earlier to make sure we'd be okay even if we got there a little late. We arrived at the airport on time, but the shuttle to the rental place had a line over 2 blocks long. When we finally arrived at the rental place, they were closed. Every other car rental was open. Employees were hiding in the back room and actually had a security guard come over and tell us they were closed until 6am. Over 30 people didn't get their cars. I felt so bad for one lady with 2 kids who was going to be stuck there for 6 hours, they looked so miserable. Run from Economy bookings and Dollar/Thrifty rental cars.

June 2023 I rented a Kia Soul in Albuquerque New Mexico. The day we arrived it was chaos in the lobby as they explained the building had lost power and none of the cars were available. The counter stated that they could not get the cars turned over because of this and there was a two hour delay. When I finally got the car, it had not been cleaned and in fact still had pink marker writings and circles around damages on the car. Everything was supposedly noted and I took the car and left.

After I returned their vehicle. They charged almost $500 for insurance that declined. I clearly remembered when I told the representative that I will use my own insurance. The signed one signature to take the car, and now they are saying that's what I signed for and they can't do anything about it. I believe some of this business have the license to scam the public.

I made a reservation online on 9/22/23 through carrental.com for a car at Dollar Rent A Car. The reservation was for 11/23-25. When I got to the Dollar Rent A Car counter at the airport on 11/23, Thanksgiving day, they told me “they ran out of cars.” Even though I had a paid reservation, they could not honor it because they ran out of cars. They acted like this was a normal business practice, to have people reserve a car, pay for it, and then tell them, “sorry, no car here.” I had to scramble now without a car trying to figure out what to do. I still haven’t received a refund. This is simply outrageous, and no business should be allowed to operate like that. I deserve an apology and compensation for my troubles.

I made an online rental for 4 days, was charged a weekly rate which I agreed to. Several weeks later when I arrived at the my airport destination, there was Complete chaos at the Dollar rental counter -- no cars for an hour, no explanations, plenty of shrugs and cluelessness. After I waited an hour, I complained as I was on a timeline. Miraculously, they found a car after I loudly complained. During my stay at my destination, I got ill, and had to go back home early by one day. So, I returned the car to the airport a little more than one day earlier that the full 4 day rental. Earlier.

Returned a Kia Optima with over half a tank left in it. It only holds 18.5 gallons. Dollar Rip Off Rental charged me for 18 gallons. PRE-PAID option is a scam and they aren't held accountable. That lousy rental car agency has gotten my last penny.

Prepaid for a car rental in September for a November trip. When we got the counter there were about 80 people in line, total confusion. After an hour the manager announced that there were no cars and there would be at least a 4 hour wait. She said we could cancel but there were no cars at any other rental companies. My friend went over to Ace car rental and they had cars, but it was double the price due to no reservation. It took several calls for my refund and I still have not received the refund. I complained to the company which is owned by Hertz and got the usual lame excuses. I filed a complaint with the BBB and I was not the first. While in line other customer said they had gone through similar situations in the past. I guess the Manager lied so she would not lose ant any business. Vey unethical!! DO NOT USE DOLLAR RENTAL CAR!! Unless you like waiting in long lines and hanging around the airport for 4 hours hoping you may get a car.

I booked a car through Orbitz which said total fees included. When I received my final bill they added on a concession fee of $ 60 and a vehicle fee of $ 25. I called to ask about the charges and was told that's what Hertz (The parent company) charges. The person I was speaking with could not explain the charges and kept putting me on hold. When I said, "You are obviously new since you keep putting me on hold when I ask a question. I want to speak to a supervisor." She said there is no supervisor there and hung up. Will never do business with Dollar, Thrifty or any other company Hertz is associated with.

I made a reservation two months ago. I actually came in with the reservation number when I arrived at the scheduled time, which I confirmed online three days prior. I was told there was no such reservation so they didn’t have any vehicles available at the site and that I should go someplace else to rent a car. I was absolutely shocked that they didn’t try to send me to a different Dollar Rental car company in town. They just said I should go someplace else to rent a car.

On Sunday, October 29th, I flew into Boston Logan airport and rented a car from Dollar. I specifically said no to the insurance, I have my own. I reviewed the contract when I arrived at my hotel 2 hours away from the airport, and found it had insurance AND Prem Roadside charges. I called back immediately and asked them to remove the charges. The "customer service" person said they were unable to do that, and I would have to call back and ask the billing department the next morning when they opened. The line to get my car was over an hour long, and I SHOULD have been more careful, but I was tired and just wanted to get to the hotel to rest for the coming week.

I booked and reserved a 7-seater minivan on Oct. 14, 2023, to pick it up on Nov. 10, 2023. I got there two hours and 17 minutes before my reservation time. Let me back up a bit. In between the time frame of October to November, I called Dollar Rent A Car to twice, one to confirm that the type vehicle would be available on the day of my pickup, and just 8 days before my scheduled pickup I called again to confirm that the van will be at the pickup location which was 2300 Rental Car Center Parkway, College Park, Georgia, USA, ATL -Hartsfield-Jackson Atlanta International Airport.

I reserved my vehicle through Expedia, had a down payment and knew that there would be additional charges for taxes and fees when we picked up the vehicle. At the rental counter we decided to add the damage waiver when we were told it was $29. I later discovered it was $29 PER DAY! I should have called then to drop it, but I didn't. The rental record card showed we were going to be charged for 5 days; however, our final bill showed we were charged for 6 days - so, with taxes and fees, we paid a total of $513.28 vs. the $318.06 we originally expected.

Initially Dollar told me they could not resolve my issues with the mistruths from their staff on rental costs. However, two days later I received an email indicating that they would refund me $965 dollars, which doesn’t quite make me whole, but comes close enough that I will consider renting from them in the future (but not trust what any Dollar employee says). Despite my frustration with costs not being as promised, the vehicle was in good shape, clean and performed well. Thanks to Dollar for essentially resolving the issue.

I pre-paid for my car at JAX and when I arrived at the airport I was surprised about additional fees. When I inquired I was told that $180 of the fees were airport taxes (with no documentation provided). I mistakenly took the agent for his word. We got up at 3am and it was 1pm - we were exhausted!! Because I signed the electronic pad they won't provide a refund for all of the add ons that were placed on my bill. I now paid an additional $274 for a $200 rental car - and I didn't get what I rented. I called customer service and "because they have my signature from the pad..." RUN IN THE OTHER DIRECTION!!

I booked with Expedia, at Dollar Rent A Car. I paid in advance one price, and when I got to Dollar rental car they charged me $50 a day more for the same type of seven seater SUV. Doubled my budget for the rental. Not happy.

Book a car, and pre paid the entire amount months in advance, and when I went to pick up (MCO), the customer server person told me I needed to step out of line to call and rebook since I was using a different credit card for the security deposit. I called to rebook and they charged me $100 to cancel AND increased my rate (2X). Now I have been on the phone w/ customer service trying to get my original rate honored; has been a nightmare. No one person can fit it; they make you call again in the future, email, and upload proof of the rate despite them seeing my old and new reservation information. Clearly they just want me to get tired and give up; $600 difference is worth fighting. I will NEVER book from Dollar again. Sad they can bait and switch like this these days.

Arrived at night and our prepaid vehicle was not available. No surprise there, but we were okay with the substitute. Throughout the weeklong rental, we kept receiving low tire warnings and promptly put air in the tire shown on the display (driver's front). After a few days, we surmised that it was a faulty sensor and planned on giving that feedback upon returning the car. On the way back to the airport, the other front tire blew out (passenger's front). Looking at the display, it still showed the blown out tire as being fine and was still showing the same error for the other tire. We checked the trunk for a spare tire, but there wasn't one even though there was a space where it should be, so we called for a tow.

Arrived at the airport in Fort Lauderdale around midnight. Went to the Dollar rental counter to pick up my prepaid automobile rental. The agent not only said they had no cars available, he offered no apology nor a suggestion for helping me solve my dilemma. I eventually found a car at Budget for more than twice the fee of my prepaid rental from Dollar.

I had a prepaid car reservation for 11:00 AM at Chicago Midway Airport for the 6th of October. After waiting in line for about 20 minutes to speak to someone, I waited over 2 hours for a car. While waiting I, along with many others, was never given a time estimate for when I would get a car. When I finally did get a car it was an upgrade for a higher price. Dollar did not have a car available in a reasonable time and charged me more than I had originally prepaid. Additionally, there was no place to sit while waiting so most people were sitting on the hard floor.

I paid 500 for the rental car on Expedia, which was SUPPOSED to be a hidden vehicle that was supposed to be a small SUV or larger. I get there to find out the vehicle had supposedly been revealed after I purchased (so I was told), and it was an EV SUV. So to my surprise, I paid $500 for an electric vehicle in which I am not familiar with operating or charging. I declined at the counter. He said he could upgrade me for $133 to a gas SUV. I was ready to walk away from this but in checking with other companies last minute, I was better off staying with Dollar. I just now got my statement emailed to me and could not believe all the extra charges they add on. Service fee, facilities fee, drop off fee, ** fee, cause we can fee, and then taxed all the fees!

8/30/2023 I reserved a car for 10/16/2023 with total cost of $60.08 and prepaid $43.15 on a credit card, knowing $16.93 would be due on 10/16/2023. At NO TIME during the ATL Airport pickup did I ask for or authorize a Vehicle Upgrade or extra insurance coverage. Before returning the car, I refilled the gas tank at a station less than 3 miles from Atlanta airport. 10/16/2023 Dollar charged an EXTRA $78.74 to my credit card. I communicated my displeasure to a Dollar agent online. Only response I got was a copy of a bill showing extra $78,74 charges for upgrade & insurance. CONSUMERS BEWARE! I will NEVER rent from Dollar ever again. FYI, Hertz owns Dollar.

I rented car from Dollar Rental in Sarasota/Bradenton airport. Car stalled and A/C stopped working on a 97 degree day. Thankfully was on drive back to return car. Was told they would refund my money since I had only rented the car for 2 days but they still charged me. Disputed the claim but they turned it into collection agency. DO NOT RENT FROM DOLLAR RENTAL.

Phyllis was an amazing representative and helped me in my time of need to get a car. I was struggling to find a car in Memphis and she helped me tremendously and I hope she continues to help everyone else like she helped me!

You have a raving manic employee yelling at people accusing them of recording her yelling at everyone threatening to tear up their rental contract. There were at least 75 people in Line waiting to get to the counter not to mention the hundred people waiting for cars. Fire that woman. She should not be accusing people, recoding her raving at all of us, and kept saying she didn’t care! She’s your ambassador?!! What kind of business are you running.? She also said everyone should know that Dollars/Thrifty/Hertz over books and it’s impossible to get cars on Fridays! Unacceptable. You have overbooked over 100 cars that people were waiting to get their car from yesterday! A 3-4 hour wait they say today. This is unacceptable. Never will I ever book a car from you or your affiliates. You are a disgrace.

We waited in line in Orlando for about TWO hours, no apologies.... made the best of it. Get to line, sign for extra driver and a deposit. Didn't get the car we reserved, got a lesser vehicle and no discount. After the wait we just wanted out of there. Upon return, they checked out car and said they'd mail receipt. Never received. They charged an additional $350 for insurance which I had declined. Because I'm retired, I have time to deal with this fraud. But it took several phone calls and them placing me on hold for hours. I finally said, This is theft, I'm a retired insurance broker, I never purchased this cover, I know I have coverage extended from my own policy, and that if they didn't refund, I'd call police. They refunded me. How do they get away with this, look at the reviews here. This is terrible.

Sacramento airport experience was the worst. Reserved a car, didn't have it because they "overbooked". Of course they have the upgrade for a price otherwise you're waiting over an hour to get the car they're supposed to have for you. (Seinfeld fans will recognize the episode of a similar nature). Anyway, after a back and forth with the agent, we paid the extra with the promise of this review. But that's not the kicker. There were a couple of young airman (enlisted Air Force) next to us that were being shaken down as well. I voiced my disdain for treating active duty military with such callousness, of course to no avail. Dollar will never see another penny from this family.

We waited in line at Dollar Rental at the Reno Airport for over 2 hours while we were on vacation. We were traveling with a party of 6. There was no apology once we finally got to the counter. The representative did not explain what the process was, she just asked for a license and credit card. After 5 minutes, I asked what she was doing. She said, "getting you a car". All the while, she was eating a candy bar. She finally directed us to the parking lot where we were to pick up our vehicle. We then had another 30 minute wait. This was the worst customer service I have ever experienced in all my years of traveling.

Today I went to Dollar Rental, San Antonio, Texas to collect a reserved electric car and was tricked into an upgrade that was almost $10 per day more than my original reserved electric car. The Rep gave a very negative review of their Electric cars. This was total manipulation. I tried to call them to exchange for a less expensive car, but to no avail. Shame on Dollar Rental.

Rented at Memphis airport. We had a reservation and arrived on time. 12 people waiting there and we were told they told they had no vehicles. We could wait 2 hours or upgrade to the 2 mini vans they had left. Cost went from 315 to apx $450. Several upset customers that have been waiting for hours. Other relatives had the same experience with Thrifty in Nashville. Rental car companies are trying to make up for 20-22. Call ahead and be careful what you're signing!

Car space we were directed to was empty waited 15 min in a hot garage for a car that smelled so bad we got a headache and we returned it early, Asked for some type of discount and were denied. We’re told they had no info that car smelled. We reported it to Check out person so we would not be charged a cleaning fee. We had waited so long for this car we did not want to wait longer to exchange it. Sent multiple mails and get a big old, "We are sorry."

I recently rented from Dollar Rental Car (Pittsburgh International Airport) - August 2023. I was asked if I wanted additional insurance (yes, this is a standard question from all rental companies and I, like always, because of my great auto insurance, say NO THANK YOU!!). My request was ignored and then saw it on my receipt. When I noticed it, I called, and nothing was done. I then, then I returned the car, went to the counter and showed them my receipt and noted that I did not approve the charge. I agent refused to help me and then I became persistent, he told me it was my fault for not addressing it sooner. He then gave me a fake phone number to call. This company is obviously exhibiting deliberate fraudulent behavior and it should be addressed immediately. Obviously, from the many reported issues, this behavior is continuing and hurting consumers like me. I will NEVER rent from this fraudulent company again.

I reserved a SUV at Chicago Midway for 1 week. I left my credit card and was told I could not rent a SUV because of that. They put a hold on my debit card for double the amount. Two days later the Hyundai Elantra was stolen in front of the house I was staying at. Dollar would not replace the vehicle and the next day, they charged me 3 days at a daily rate of $168.00 including taxes and fees which was $200.00 over what I would have paid for the weekly rate. I was never told the type of car I was getting, just the location number. Customer service was poor and insensitive. I was left w/o a vehicle for the duration of my stay. I had to modify my plans and became dependent on others to get around. I will never rent from Dollar Rental again.

I paid rental car for economy, Collision, 2 days around $126 already. When I arrived at PHX Sep 2023, they told me they ran out of the car I reserved. Then said they only had EV car. As I never drove EV car, I asked for full coverage (Here I am expecting they charge me extra as I paid collision already). However, they added road service, LIS, etc. that I was not aware of. It was 10pm at night and I was in a hurry (like many other travelers) and just wanted to pick up a car to head to hotel. I chose to trust them so I signed. Well, I found the next day that the total EXTRA was $213 (in addition of $126). Lesson Learned, should have never trusted them. BTW, maybe I haven't booked from expedia.com for a long time, just found out that they were just sales, and no help. Do not trust expedia.com either.

Rented for 18 days, returned to New Orleans, LA. We were careful to fill up the car within 3 miles of the airport, used the Shell station across from the runway. Finally found the right ramp to return the car and the agent said, "Just leave the keys" and off we went to catch our flight. The invoice sent to us was almost $200 more than our confirmation price so I emailed and then called the Dollar customer service at 1-800-800-5252 and was told that the extra $$ were for fuel charges. I told the rep that we filled up at the airport, she asked for a receipt and ended up sending credit card statement showing fill up and location. She says that we will be credited within 3 days. The rep answered as a Hertz employee (Hertz owns Dollar). The car was not clean when we picked it up, dirty socks in the trunk and a full beer bottle rolled out from under the front seat. We will not rent from Dollar again and only use Hertz or Thrifty if necessary!

I recently rented a Kia Rio from Dollar Rent A Car in Omaha. The process went smoothly and the customer service agent was friendly enough. When renting the car, she asked if I would like to have them refill the car for me since they only charge $2.99 per gallon for gas. I declined their offer since it was against my work policy. After I got my receipt, I saw that I was not charged for gas, which is fine, but the agent failed to tell me that on top of the $2.99 per gallon of gas, it would have also been a $9.99 per gallon refueling charge. So had I not filled up myself on the way back, I would have been charged essentially $12.98 per gallon. They did not mention the refueling charge, which is completely misleading and deceptive.

Beware of Dollar Rental Cars. Horrible experience. First of all I waited in line at an offsite airport facility to pick up the car for over 2.5 hrs. Finally when the attendant took a group of us out to the garage to pick it up the vehicles the attendant rushed me out without going over the basic inspections around the car. But anyway... a day later I noticed a small yellow mark on the back side window. I wondered "Was that there when I picked up the car"? Wasn't sure. So I proceeded to wipe off the yellow mark that was there. Maybe a little residue was left after I wiped it off.

I rented a car from Dollar Rental Car (apparently also Hertz) at Indianapolis Airport. I reserved it from Wed, Aug. 2nd - Thurs., Aug. 10th. I returned a day early from my trip so I thought it would be easiest to just return the car a day early, which I did, on Wed., Aug. 9th. I followed the signs to the Dollar return area and pulled up along the curb where the attendants were collecting the cars. I waited until the man approached me and asked if that was where I should leave the car. It was basically just a pull up lane. He said yes.

We booked a rent car at SLC airport. Paid 2 months prior our trip. The wait time to get to the front desk was exhausting 2.5 hours. Another 20 minutes, we spent to complete all the paperwork. After all the documents were done, we were told that we get a car in about 45 minutes, which was never happened. After 1.5 hours of wait, we decided to cancel the rent. The Budget rent car offered us the same car but for $150 more. Since we had no choice, we agreed to the price and got the car in 10 minutes. Never ever I would deal with Dollar rent car. It is a joke and scam. Another two days I spent to get my money back. Hope you will never get in the same situation like us.

Priceline put me with Dollar Car Rental, with a quote of $86.79 for 2 days of rental of an economy car at Raleigh-Durham airport. I ended up with a bill of $150.05. First the daily rental charged was $34.99/day instead of $27.65/day as quoted by Priceline. Dollar agent gave me 3 options and I picked the basic option of coverage. They did not give me the option of opting out. Ended up adding another $19.98. Then they sold us the Toll Charges package for $27.98 when we absolutely encountered no toll at all. We tried to call on the first day but were never able to talk to an agent about these charges.

Couldn’t be more frustrated dealing with this company. A group of us went to North Carolina on a golf trip and rented 3 vehicles. Everything was pre arranged and paid for so that all we had to do was pick the cars up when we got there. When I picked up the one I was driving they asked for my credit card “for incidentals and deposit” which I thought was strange as there was already another card on file but he said because I was driving he needed mine. He asked if I wanted extra coverage and I said “no I just wanted what came with what was already paid for”. Then signed and went on our way.

I rented a car as a Hertz Gold member. Not only did they not honor my membership they "didn't have the car" that I requested and charged me extra for an upgrade to get a car which should be free with my Gold membership. When I reached out for a refund I got the run around that I should have asked for a manager, I should have called sooner, I should have... You get the idea. I just received an email that my "situation" was closed after I followed up. Poor customer service and lack of leadership. Stay away from Dollar rental. You will lose more than one dollar.

We recently rented a car from Dollar and we had an excellent experience. Khayelah assisted us at the Ontario, CA location and she helped us upgrade our vehicle because our needs had changed and the entire process was seamless. Thank you Khayelah!!

So I’ve never done a review like this but after my experience with this company at the Orlando Florida location I figured I needed to say something. So I flew into Orlando. Rented a car with our vacation package. Get to Dollar car rental. And first thing I see is everyone at the counter disappointed and asking why they getting charged so much. I sat back and said. Hmm. Well then I get up to counter. I ordered a Mustang convertible which I paid $17 extra a day for. They then tell me I can’t get that car because I am paying with my debit card. I said, "Ok. Then refund the extra and what else is there." They said they don’t do refunds. I said, "What." He pretty much said tough. So I spoke up and said, "**". He said, "You're done. I’m getting my manager and you don’t get a car."

Me and my wife Rented a car for 2 weeks. Only had 1 driver. Asked to have an additional driver added over the phone and they said they can’t and you can’t do that on the web either. Why not? Found a location, and they wanted another 220 dollars. Not worth my time or money.

Horrible experience with this company. I had declined the insurance package. When I realized they were charging me for it I took my card out and asked to remove the insurance package. The agent told me they cannot do it or they’d have to cancel the whole rental, which I already prepaid for online. I was going off no sleep and battling a migraine at the time, I was exhausted and had no more energy to argue at the moment.

If I could give ZERO stars I would. They charged me for a standard size SUV and gave a me a compact car. I wasn't even able to fit 3 bags of luggage into this tiny CAR. Then when I dropped the car off for return on FULL, they charged me an extra $20 for fuel when it was already on full. Don't rent from this company. They will take advantage of you and steal your money!! Then when I called their support team to get my rate fixed, she had the audacity to tell me the rate of a compact car is more expensive than a FULL SIZE SUV. I work at a car dealership, I know when I am being scammed. This company is a joke!

Rented a car with Dollar through Discover Cars where I declined the additional insurance. Arrived to pick up the vehicle and presented the voucher which showed I declined the insurance. The agent took the voucher. Confirmed verbally that I was declining the insurance and when I stated I was she gave me a signature pad to sign. When I asked what I was signing she stated since I was declining the insurance I needed to sign showing that. Signed and went on my way. Find out later they charged me for it and when I complained the only response was that I signed for it. No response to the fact that they deceitfully obtained it which likely makes it invalid. All they say is I signed for it. Ask about how they obtained it and they ignore it. Based on other reviews this seems to be a common practice of theirs. STAY AWAY FROM THIS DISHONEST DECEITFUL COMPANY.

I rent a “economic” car for our trip, when I got there they told me I have to put extra insurance from them which was 3 different princess $600, $500 and $400! I didn’t accept it after that they told me they have to put a hold on my credit for the ridiculous amount of $3000!! When I return the car they start looking for Tiny little scratches and dents that were already there! to charge them to my credit card, I almost miss my flight because of this people, is abusive what they do with tourist.

Rented a car from the Salt Lake City Airport location. Waited for an hour and a half in line, there were 2 agents servicing customers from 3 different companies. Neither agent had a sense of urgency or seemed to care about how frustrated the customers were over the wait time. When I finally got to the counter, I had paid for my reservation upfront and used my debit card. Their site is very unclear that you be charged a $500 deposit on your debit card when you pick up the car. I did not have $500 available on my debit card, I had a credit card. I was told I was unable to use my credit card. I asked the agent what she wanted to do because I had paid for the reservation, she told me she could not cancel it, could not change the card on file, and could not rebook or help me in any way. She had me step out of line and call customer service.

Very Dishonest Company. DO NOT RENT FROM DOLLAR AT THE KONA AIRPORT!!!! Was charged for services I didn't ask for (actually declined them verbally with two witnesses). I did approve the prepaid gas, and when I accepted that, he had thrown the other two charges in there to group with it. I asked him about the amounts when he printed the receipt and he told me they were just standard daily rental rates, and the amount shown included my prepayment and damage deposit. None of which was true. I signed the paper based on false info and unaware that they tacked on the services that I declined. I looked at it more closely after leaving in the car, and got that bad feeling that I had just been scammed.

Rented a car at the Orlando Airport online. The price quoted was decent, so I put money down when renting using my credit card. My laptop security provides a Alias number online to help with fraud protection. I waited in line an hour, to be told that because I didn’t have the Alias card number on hand, I would have to call customer service, cancel the card on the reservation and then pay with my physical card at the desk. Went through the process, was told cost would be the same…got back to the desk, and cost had gone up by $75…not that big of a deal. However, they pulled a complete bait and switch on me.

We were rented a van that had a nail in tire that was marked by a green marker. We didn’t see this until we had driven an hour and stopped for lunch. We immediately called the roadside service emergency number on the receipt. We were told they would send out a tow truck at our expense or we could drive it back and get a new van. We had already waited almost 2 hours to get the van to begin with, and these options were not acceptable to us. We went to AAA Tire and Auto Service and had a professional review of the tire: told tire was not fixable by its location. Given options of driving on it carefully for the four days and carefully monitoring it, and if began losing air AAA would put spare on for us. Our entire trip we were always concerned that it would blow out. Thankfully We made it back but we were told we would have to pay for the tire…and this was after long waits, and being told, this was Dollar’s protocol by a rude manager!

We picked up the car at RSW airport at night time when we made the reservation while ago and paid online in advance, they told us at the airport to go get any SUV from 5 star area and they were only a few cars left there. Two smelled really bad. One was super dirty. One had no key left inside the car. Once we grabbed and started to leave got a light on that the key fob has an issue, Next one when we were leaving the gate saying tire pressures is low and we showed it at the exit and he said get another one not helpful at all. The last car left for us was an old super dirty Toyota Rav 4 and we had no options left so we got that and left and in the middle of the highway it started shaking and making loud noises. Felt like tires are getting apart. Was so scary so we had to call our family and let them know if we die it's from this rental car.

A true bait and switch with rude managers. I prepaid for the EV Managers Special. The only EV I saw on the site with Tesla 3 and Polestar. They offered me a Chevy Volt, not large enough for my needs. So I upgraded but nothing was disclosed on the pricing. Somehow my $131 paid in full reservation went to over $700. When asking further at check out I was handed off to a rude manager who stated we did not disclose the true pricing change but he did not see a reason to make an adjustment. I am 76 years old. Have never felt more disrespected in my life nor have I ever been taken advantage of more than by Dollar Car Rental.

I want to express my extreme dissatisfaction with the service I received from Dollar. I am beyond furious that a company can blatantly mistreat its customers like this. It's completely unacceptable. I flew in from Vancouver Canada to Santa Ana on July 24th and had my reservation in hand for a vehicle pick-up at 1:30 pm. This is when the nightmare began: Arrived at the counter and the clerk informs me there are no cars available and that they will call us in 3 hours. They never called. At around 5pm, I called Dollar to follow up. I was given the run-around by their customer service department. I ended up talking to 5 different people and no one could help me out,

My daughter rented a car from Dollar Car and prepaid. It was her first car rental. She paid ahead of time to make sure the transaction would go alright. She waited in a long line at the Durham NC location. The rep asked some rapid fire questions and told her to sign the payment form. Arriving back at the hotel and reviewing the bill more closely, she saw there were about $200 extra added to the bill in fees and charged to her credit card. It was too far to drive back to the airport.

We used Dollar Rent a Car on a recent vacation. Booked through Expedia, but added my husband, upgraded and added insurance at the counter. About an hour after that, I realized we had been charged the fees and taxes twice (Expedia and at the counter) at about the same amount of $111. The amounts were only a few dollars apart and absolutely incorrect as they charged again for car and upgrades, not just the upgrades. I have tried multiple times to correct it and they continued to say I had not paid the fees the first time. I have shown to them I did, and now they refuse to return the money by saying I agreed to it. I understand I should have reviewed closer, but what kind of company is this? Kind of like when a cashier charges you twice for milk and you discover it on your receipt later. Crooks and horrible service. Please beware.

In April my wife and I took a trip with another couple to Las Vegas. We used Priceline to book everything including the car rental. When we arrived at the desk the agent insisted we upgrade from economy car to midsize for more room which was only a 30 dollar upgrade. When we booked the car was only 67 dollars through Priceline so 30 dollar upgrade is a good deal. Still under 100. When bringing the car back we noticed that the agent has added a bunch of upgrade fees such as added driver, added insurance, location recovery, etc. That brought the car to $397!!

We paid extra to upgrade to a nice car get. They have no ideas of the upgrade and get some ** Toyota that has maintenance required but the idiots working here won’t tell you nothing. It's crazy. Not worth it. Don’t waste your money.

Recently I rented a car from Dollar-rent-a-car in Las Vegas through the website of DiscoverCars. It went terribly. Since my credit card covers all the collusion and comprehension charges, I asked for a basic coverage (which would be $7.99 a day according to the rental website), but they charged me $29 dollars per day. They also charged me for road service though I never requested. There were also other hidden fees.

I rented a truck 2 weeks in advance and even called the day before arriving to confirm, once I got there the clerk was a jerk and told didn't have my vehicle but could upgrade to basically same vehicle. I cancelled my car, went next counter to Enterprise and saved 800.00. Dollar ren

Rented through Booking.com a few days before our trip to NY as we had last minute changes. I prepaid a "wild card" deal which was a compact car or larger and would be decided at check in. Check in time was 1130. We got there in time, to see all these people in line and sitting around. We heard others were waiting for cars since the night before! Others were scrambling to rent with other rental car companies. I spent an hour in line and when I got up to the desk, the agent said they didn't have cars but they might in a few hours. However, because I was on a special, it could take longer! I asked to cancel, and she said she didn't charge me, but to call the third party I prepaid the car with. Well, I went next door and had no problem renting with another car rental company and drove off in 15 min.

On June 22, I flew into the Philadelphia Airport for work. At the Dollar Rental Car, there was a line out the door to rent a car. There were only 2 people working the counter, and on average, it seemed like each person took 20 minutes to get their car. There was another agent, but she was only helping priority customers (of which there were almost none) but she wouldn't help any of the other regular customers in line. I rent cars a lot, and I have NEVER had an experience like this one.

I rented from them in February 2023. I parked in a parking garage and there was column to the left rear of the car. I forgot about it and when I backed out I looked left and right and then at the backup camera as it was a garage and not a busy street. The column was perfectly in my blind spot and I turned too quickly and scraped and dented the door. The repair bill was sent to my insurance who found Dollar failed to provide evidence they cost that much. My insurance company kept in constant contact with me and has requested documentation several times but Dollar will not return their calls. When you rent from them you sign something that says in the event of damages, YOU the driver will have to seek payment from the insurance, the driver is responsible for all amounts due.

I reserved a car from Dollar, via Expedia, at their Boston Logan Airport location. When I arrived at the Dollar rental desk, which had only two people in line, I was redirected to a line of 75 people at the Thrifty Rental Car area to 'take a number', which people in line said was taking hours. No explanation was provided and the agent walked away from me when I asked why. Since I was running late to reach a wedding two hours away, I was finally forced to cancel my reservation (by phone) and get a car from another company (which took only 5 minutes but cost more). When I contacted Expedia for a refund of my partial advance payment, I was told that Dollar had refused the refund, but that Expedia would cover it. Don't rent from Dollar!!!!

I have never rented a car. I had a upcoming trip and rented a car on MAy 11th and paid for it. Had paperwork that said I would only need to pay $130.93 at pickup. When I went for pickup and she asked for my car I was confused and stated I had already paid. She said yes but they still needed card. I said ok. She asked if I wanted insurance and I said that I believed that I had already paid for. She said, "Yes ok I need you to sign here saying that you are not responsible for vehicle" then when I dropped off I asked again because there was a hold on my account for $700. I was assured that it would drop off and I would charged the $130.93 plus the gas fee. That isn't not what happened.

I had a reservation at the Atlanta Airport Dollar Rent a Car. I filled out the form and gave the rep my credit card. She told me it didn't go thru and I knew there was credit on my account. I asked if they would take a debit card and was told they didn't take debit cards. I then went to another card rental place and was able to rent a car. I then returned to the Dollar counter and asked her to cancel my reservation. She said I had to call the company that did the reservation which I did. Dollar still charged my account for a car I never received. I called my bank and disputed this charge. Dollar then sent the bank a copy of the form I had filled out in advance and which I was never given a copy of and said I did receive the car and proceeded to process this payment for a car I never received. I will never use them again. They are a bunch of unprofessional crooks.

I reserved a car six weeks in advance. After reading several concerning reviews I decided to call to check on my reservation from my departing airport. The service agent informed me there are no cars available at my pickup location. I said - "So you have my reservation, and you are telling me there are no cars available?" He replied - "Yes." I asked if I could cancel the reservation for a full refund - which he did. I felt like I was in an episode of Seinfeld. I immediately called Enterprise - reserved a vehicle, and had no problems.

The last time I rented from Dollar we found a used condom in the back seat. The agent implied that it was ours (my wife and our two children) and reminded us that we had been give a free upgrade since the car we reserved was not available. This time my plane landed 15 minutes late. When I arrived at the car rental terminal at 11:15pm they were closed. Even though I had reserved a car I was stranded at the airport. I went to the Avis Counter and asked if they knew why Dollar was closed and the reply was they close at 11:00. It was obvious to me that all the other rental agencies view Dollar as a joke, I certainly do and will not use Dollar again!

We reserved a car and paid in full, months in advance. We waited in 2 lines, for 3 hours, with many others. We were all told that there were no cars left for anyone. No one should go through this ever again.

Waited at least 45 minutes in the line to pick up the car. By the time I got to the front of the line, I was tired and ready to leave the airport. The woman who checked me out seemed nice enough. However, she asked me "do you want the insurance, are you the only driver... etc." The usual questions. I cleared stated "I'm the only driver, I don't want anything extra except I'll pay the fee for a gas fill up at the end of my rental." She hurried me and along and said "Okay, then initial here." I was on my way.

Rented a car from Dollar Car Rental through Expedia and it was awful. I bought insurance through Expedia that covered everything, at least that's what we were told, to then be told by Dollar Car Rental it's a reimbursement policy only and that we would need to purchase their policy to have any damage covered without the need to be reimbursed. They also had to put a $500.00 hold on my account because I don't use credit cards. Terrible terrible upsetting. We bought a flight and car package deal through Expedia but thanks to Dollar Car Rental it cost us almost another $300.00. I've rented cars from several other companies before but never had an experience like this with anyone else. Terrible experience and I will never use them again and I recommend staying away from them.

Dollar Car Rental has resolved the issue and provided me with a full refund.

Sacramento Airport Dollar Rental car service agents make commission based on upselling insurance. What an awful business practice. I already paid $360 at booking, and paid another $600 in insurance fees at the counter. This type of dishonest business practice is ridiculous. The agent refused to allow me the option to opt out insurance even when I told them I already had two policies to cover rental cars. The manager told me if an incident occurred I would be liable if I didn’t purchase the additional insurance. These are sales tactics and should be governed. So I paid $1000 to rent with Dollar Rental for 8 days to visit my family. The vehicle needs maintenance and should have been released to a customer. Please do not use this rental car agency.

I rented a car through Dollar Rent A Car for a vacation in Pensacola Florida, 2 months ago in San Diego. When I arrived at the airport in Pensacola, Dollar Rent A Car was closed and had a sign stating to go to Hertz to get the car that I rented. What a horrible experience, I waited in line for 1 1/2 hours to finally ask to a representative. I was expecting a Jeep that I rented, which I did not get, instead they gave me a Chevy Equinox and stated it was a upgrade and told me there was no additional charge. But turn around and charged me another $200 dollars on top of the $700.00 I already paid online, what a rip off.

I rented a car through Priceline at Thrifty/Dollar Rental Cars, picking up a Thrify car on April 2, 2023 at Tampa Intl. Airport. When the woman was checking me in, she asked if wanted to add Loss Damage Waiver and Premium Roadside services. I explicitly told her "NO, my insurance covers these items". My older daughter and her children were with me, and she even heard me say NO!! The agent then said I needed to sign the electronic signature box, twice - which I did. She then told me the ONLY thing my card would get charged for is the $200 security deposit, which would be taken off when car was returned. My credit card statement in April, showed I was charged $197.54 from Thrifty, after I'd already paid Priceline in full for the car. I called Priceline, they said I should have not been charged for anything.

Run, run away from this company. I was overcharged on the backend to the tune of $514! Thankfully I checked my credit card statement. Phone call to Dollar to deal with the overcharge was comical. He rattled off charges for services I had clearly declined at the time of pickup, but none of the numbers added up to what they had charged me anyway. So, he just called the considerable leftover amount, "Taxes & Fees." I laughed heartily. He laughed too, like he couldn't care less. He then waited for me (!) to provide the correct itemization, totals, and the final amount I was disputing, $514. After disappearing to speak to a superior, he returned and claimed that he was authorized to dispute a maximum of $499, which would take at least a week to process. I began to ask for documentation to be emailed to me, but he had already hung up the call, lol! I guarantee you, this was not an accident, it is their business model. Flush. Don't touch Dollar Car Rentals.

I rented from Dollar mainly because they had the best rate. When the representative wrote up the invoice several things were added on, ex. Additional driver. In the end the cost to rent this car ended up costing more than the other companies. We rented for 3 days, but returned the car a day early because the weather changed our plans. Unfortunately there was no discount for the early return. I determined that Dollar was not a good option for us and we will rent from another company next time.