Dollar Rent A Car Reviews

Upon picking up the car we reserved 4 months prior, we were told that #1 our "Easy Pass" would not work for their toll bridges and we needed to purchase their "plate pass" at $10.95 a day. Crossing the Golden Gate Bridge once a day is only $7.50 going North, no charge going South. #2 We were told that since we were not carrying our auto insurance card we needed their insurance coverage. Who carries an automobile insurance card? The first car we were given had not even been cleaned out and still smelled from the fast food eaten inside. On the second try the car was fine.

I booked a rental car from Dollar Rental Car online for pick up at Atlanta Hartsfield Airport on 8-6-14 at approximately 2:00 P.M. The quote was for $174.83. When I went to the counter to pick up the car I was told the price was $293. I believe the clerk tried to shove optional insurance coverage, which I had already refused, in on me. I showed the counter guy the quote and he basically said “Tough luck. Take it or leave it.” I think their practices are deceptive, unscrupulous and straight out dishonest. Since other major rental agencies were out of anything but high end cars I ended up spending almost $300 anyway. I would strongly advise anyone considering renting a car from Dollar to avoid them at all cost. Their practices are inexcusable and I feel dirty for even having tried to do business with them.

I agree with the other reviews I have read about Dollar rent a car..DON'T RENT FROM THEM! I rented a car for a drive from San Diego to Phoenix, pick up on Friday 8/1 and return Tues 8/4... Of course the line for pick up was incredibly long, 50 or 60 people waiting in line. I was told to pick a car out of a certain row. There was only 2 available, I chose the wrong one for sure.

I booked a car, on the website said that was inside the airport. I contact the company, they said that I have to pay 47 dollars because my book was incorrect, and to cancel I have to pay 35 dollars. I cancel. This company doesn't care about customers, they just want to steal your money. How that is possible, I just want my money back.

About a month after returning our car to the Tampa airport, we received a call telling us we needed to return the vehicle we rented. We immediately called to clear up the matter. Everyday for about a month we continued getting phone calls and we continued calling to clear things up. Then we got the threatening phone call and certified letter and we talked to an investigator who FINALLY cleared things up - or so we thought. A month went by with no more calls, thank goodness. Then we notice a $100 charge on our credit card for TOWING! What?!? We are now in the midst of clearing this mess up. We have had it with this company. Oh - and I was hung up on by a customer service representative after being on hold for over an hour. Customer service? I don't think so.

We made a reservation through Hotwire for a rental in Ft Lauderdale, Florida. The pickup location was outside of the airport. Our reservation was for a pickup at 6:00 p.m. Our flight arrived later than expected and upon taking a cab for a fee of $16, the location was closed when we arrived at 6:45. We went back to the airport to the Dollar reservation counter to express our bewilderment that the location was closed, they commented, "That location closes at a different time every day". The airport location would not honor our Hotwire quote and they forced us to an upgrade for double the fee. We spoke to a manager who said there was nothing he could do for us to accommodate for their off-airport location being closed. Getting this poor level of service and being ripped off by Dollar taught us to never again use this company.

I rented a car from Dollar from the Pittsburgh International Airport on July 29, 2014, and it was for 21 days. The car was damaged. It was hit while sitting. I got all the driver's information and called. They came and picked up the car. They said, "We will give you another car later." They said they didn't have another so they were breaking the contract on the 1st so we would get charged for 2 days. They put a 900.00 dollar hold on my credit card. We explained we were stuck in Ohio and needed to get another car so they needed to close out the contract and remove the hold. They said they would and it would take 1 or 2 days to be put back on the charge.

When we picked up our rental car at LAX on June 1st, we specifically told the agent at the front desk that we did not want any extra Insurance - package because we were fully covered by the pre-booking. He asked us twice and we answered him very clearly twice: NO WE DO NOT WANT ANY, THANK YOU. He then told us that we were right. He could see that everything was prepaid (we showed him our original contract/voucher) and we had nothing to worry about. He then asked me to sign my name on the receipt and I asked him what I was signing and he told me that this was a standard procedure and there were no hidden cost on the receipt. They just needed a signature for them to assure that I was the driver and to match the signature on the credit card.

We reserved a small SUV with Dollar Rent-A-Car, going through the AAA website to do so. Although we have done business with Enterprise in the past, without problems, we figured we'd save a few dollars by going with this company instead. We also assumed they must be OK, otherwise they would not be endorsed by AAA. We were renting for two weeks.

I use a Chase presidential plus executive credit card that normally carries all required insurances when I rent vehicles in USA. Upon pricing up vehicle in Germany, the agent said I needed to purchase additional insurance which doubled the cost. I have contacted Dollar... no response.

On April 29, 2014, I reserved (online) a vehicle for my husband to pick up on June 27, 2014 and to returned on July 11, 2014 in Aguadilla, PR. When my husband arrived to pick up the vehicle, he was told that the amount quoted online did not include insurance. My husband called me in NY and explained this to me and I then reminded him that our personal insurance - Geico (which includes liability, comprehensive and collision) - covers rentals while on vacation. While on the phone with me he explained this to the Rep, but she insisted that he had to take the insurance. In the meantime I checked the internet to see if I could reserve with another vehicle rental company but everything was already booked. I told him to just rent the vehicle and I'll deal with it later.

I rented a car for a week and 2 hours from tampa, I had reserved a car online for the price of 230 odd dollars total plus 75 for the optional insurance. The day I picked the car up it, after standing in line for nearly 40 min, it seemed there was a misunderstanding as I was told I had rented a standard car and it would only hold 4 people and I had 5, mistakes happen, so the lady seemed very nice and explained they didn't have a full size car for me to rent. She then went on to tell me she would get me a premium car at a 50% discount so it would only be a couple dollars more and I could get on my way and I happily agreed.

I'm going through the worst service example right now with Dollar (one star is far too much). I booked a car for 21 days thru the web. They confirmed. Then I asked for a change (different day, different location - with 5 days less). They said ok and made me an offer (at €430 - my credit card was already charged with €570 corresponding to the first booking). I accepted the offer and asked for a refund. They emailed back that the price would the same, no refund. I sent two emails because I thought that it was not fair. No answer.

After returning from my trip I was accused by Dollar of having taken toll roads without payment. I had not done that so I opened a dispute and provide proof I simply could not have been at those places at those hours. Next thing that happened was a "case closed" e-mail from Dollar and my Credit Card was charged for the amount, including hefty fees. So I was forced to start a dispute through my bank. Again I had to provide proof. This has cost me 6 hours in which I could not do paid labor. After a while the money was just refunded, no notification, no apologies. Of course Dollar messed up but they do not have the decency to pay for my damages. What a disgusting and ugly company!

I was traveling with my adult daughter and my granddaughter to my daughter's wedding in Georgia. We were at the counter at the Atlanta airport at the Dollar Rent A Car counter because we had reserved a car. The Dollar 'representative' asked if we wanted to purchase additional insurance coverage and I declined. I said clearly that I was declining all coverages. She said ok and directed me to "sign here" by the x to decline coverage, and I did and I used my credit card on the electronic pad and she put the paperwork into a folder and closed the folder and wrote directions to the hwy on the front and handed me the envelope under my arm as I left with bags and granddaughter off to the car.

At the rental counter, I was asked if I wanted to purchase the gas plan which I denied because I was just driving 30 miles away for the day (to return that night). So he said "just get gas before you bring the car back." Which I did. Also when I was leaving the exit gate, the attendant asked me to initial something which I did not read because she said "Sign here to say you will be getting gas yourself". So I was off to the zoo with my kids. On return, I paid over $15 for gas which put the tank beyond full which was more than what I left with. I rushed off because I didn't want to miss my shuttle back to the hotel.

On 6 July 2014, I made a reservation for a 15 passenger van online with Dollar for Tocumen Airport Panama City, Panama for 16-23 July 2014. When I printed the reservation it said 12 passenger van, not 15. I called the customer service number and was assured it was indeed a 15 passenger van that I had reserved. Do you record these calls? If you do please play the recording and listen to her assure me repeatedly that I have a 15 passenger van reserved. I choose to reserve it without the additional insurance since my credit card company told me it was insured if paid for by my card. The website allowed me to reserve it without insurance and quoted the price shown on the reservation.

I rented two automobiles in June 2014 from Dollar-Thrifty at the Munich Airport. The attendants gave me the option of returning the car full of gas or prepaying... I told her that we would return the cars full, which after paying $154 for diesel, they were returned Full. After receiving my VISA statement, I noticed they charged me an additional $170 for diesel. I emailed them about the problem, sent them receipts, and they continue to refuse to reimburse me for the unauthorized charge to my VISA account. As a result, I rented two cars for three days and it cost me over $1000! Beware of renting from this company. They will rip you off and blame you for the problem!

I rented a car online and was quoted a cost of $131. When I arrived at Orlando airport to pick up my car, the service was quick, but the man said it would cost me approximately $375. I questioned as to why it would cost so much and showed my print out from the computer confirming my $131 booking. He then stated that Florida state law requires me to have third-party liability insurance and pointed to a small square on the pamphlet about this, I argued that I was fully covered by my own insurance company and did not need this. After 15 minutes of arguing relentlessly with this man about my quote and personal insurance he told me simply "without third-party liability he would not rent me the car", $13.99/day. Taking my $131 up to $374. I was fuming.

Dollar Rent a Car in MSP I give this one star because I can't give it anything LESS. I returned the car on the day scheduled, two hours early. Almost a week later, I got a series of harassing phone calls saying the car had not been returned and if I didn't get in touch with them they would report it as stolen. No one answered the phone. No one answered emails. When I finally reached one person, he said the fact that I returned the car two hours early through off their system. Really? Their system is so fragile it fails if you bring back the car early? Still no resolution.

I rented a car returned on 7/13/14. First when picking up, I changed my reservations from 1 week to 3 days. I went from my reserved rate to the regular rate. This I understood until I was also charged a fee of $25 for changing. So this means if I had just called to cancel my reservation and then walked in, I would have paid less!! The answer was, "this is policy". Next I returned the car on time, except, my daughter forgot to take out our $500 Nikon camera. I called the office when we found out and first I was told that they were too busy now, to call back. I called back. I was transferred to the manager's answering machine. Left a message and no call. The next day I called, spoke to the same attendant I first spoke to. He again transferred me to the manager, Eric, who did not answer his phone.

I am from Scotland and was holidaying in Orlando with my family. I hired a SUV from an agent in UK called holiday autos and was provided with a voucher for car rental for 14 days with Dollar. I paid fully in UK with all extras such as collision damage waiver, airport tax, breakdown assistance, theft waiver and third party liability protection. When I turned up in Orlando airport after 16-hour journey, I waited in queue for almost an hour. The agents are very slow. When I signed the contract the guys told me I have paid in full and needed to accept 13 places before signed electronic contract. He said no further charges applicable except for unpaid toll or road offences if Any. He took my credit card details for security deposit of $410.

Knowing July 4th would be a bad time to pick up our car, especially late in the day, I called a few days in advance to check that they'd hold on to a car for us as reserved. From what I now see to be their company policy it's Tell the Customer Anything that will keep them from canceling the reservation in spite of the truth of your statements. As you can guess, there was no car, promises of paying our taxi costs until we could get a car the next day were mere words, they refused to give us information over the phone the next day as to whether cars were actually there or not, etc. Car Rental companies are apparently completely unregulated and know they can go about their business in the most corrupt ways unobstructed.

On July 1, 2014 my son rented from Dollar Rental Car at BWI Airport. He doesn't travel much so I did the reservation for him online. I went through Kayak to do the reservation which sent the reservation to Rentalcars.com. On the reservation we declined all the coverages and arranged for a mid-size car. When he checked in they said he had reserved a compact car which was very small and for a minor fee he could upgrade. He agreed and signed the agreement without reviewing it and ended up with a charge of $800.00 on his credit card for a one week rental. The upgrade ended up doubling his fee and they added back in all the optional coverages we declined when we made the reservation. I have a complaint in with Dollar and a case number but their only response is you're out of luck because he signed the agreement. They took advantage of my son who is inexperienced traveler and it appears they do this quite often.

I was treated rudely when I picked up the car and charged more than I was quoted. I was overcharge again when returning car later even though they were CLOSED. Was told too bad and hung up on by "manager Kevin". I called corporate as I told him I would do, before he hung up on me. I spoke to a lovely woman named Carlisha. She listened, wrote down what happened, open a case of complaint, offered me discount coupons for the rudeness, explained the complaint filing process and apologized for this Cranberry, PA locations behavior. Now I wait for up to 21 days for a response from the location. Hope they hang themselves with their rude behavior. It's a shame so many good people looking for work and these 2 idiots are employed! The only good thing to say is we did get a van w/ only 6000 miles on it, which was great.

This is the most awful experience I have ever had not only at a rental company but anywhere ever. They gave me false information regarding the billing process, and good luck trying to get in touch with them because you will just wait half an hour for someone to pick up the phone and be incredibly rude and hang up on you!! This has been a nightmare. Do not ever rent from here. This is terrible!!!!!!!!!

We had a wedding to attend out of state & made an online reservation 3 days beforehand and when we arrived, there were no available cars. We were early for our reserved pick-up time but were forced to leave & go to another agency an hour after arriving at Dollar making us an hour late leaving for the wedding. When I called the contact number listed on my Reservation Confirmation to ask why customers should bother to even make a reservation, I was told that there could be extenuating circumstances. Those circumstances should be boldly listed on my Reservation Confirmation & I should have been contacted by Dollar to tell me there was no car available.

Ignorant, rude, slow and downright deceiving! Avoid! Rented a car two weeks ago in Orlando. The desk staff member was of very little help and conned us into paying an extra $200 dollars to take optional insurance coverage he told us was "not optional"! He also failed to add a SunPass when we'd asked. We'd not realized this until we got out to the car, by this time clearly too late to do much about it. The car park experience was not much better either. They tried to give us an 'Economy' car when we'd paid for a 'Compact'. We were then made to wait for almost 30 mins to get the car we'd paid for! The car when it did arrive had done almost 23,000 miles and was a nail! Had gearbox trouble and sounded like a wheel bearing or two were on the way out. Won't be using Dollar again. Certainly won't recommend after such underhand tactics to extort funds from us.

Took my family to Hawaii for the first time. Went to get a car I had reserved 10 months before the arrival date. Was told the car I reserved they didn't carry. My question is why would they have the car on their list if they don't carry it? Frustrating, we waited for a good half hour in line. In that time there were two people that came back in and said the car they went out to get didn't work. Not a good sign. When we finally got up to the desk, the gal told us that they would have to give us a different car.

I have a request: Never rent from Thrifty or Dollar again. This my story. Got in town around 10:30 am, first meeting was at noon, but I still had to pick my boss up from Intercontinental Airport. I go to the counter and the lady told me they do not have rental cars available and there was a waiting list of an hour and a half. I told her my situation and that I had reservations and she did not seem to care. She said my options were to wait or I could get an SUV for $40 a day more. I told her that was not an option and I should not be penalized because they do not have cars; they should put me in an upgrade for free. At this time she has an attitude behind the counter like she has been inconvenience and her manager had an attitude as well. That's when the gloves came off.

Every summer we rent a car in New England to visit family for several weeks. Usually we have no problems. This year we used Dollar Rental per company recommendation. We reserved the car February 8 for pick up on July 2, 2014. When we went to get the car, they tried to talk us into an $800 upgrade. When we received the car we originally requested, it was dirty, specifically smelling of cigarette smoke, stained seats, cigarette burns on seats, wine spilled in the back, etc.. Just thrashed in general. Not the car you want to spend several weeks in with your children. We went back to talk to someone about getting a different car in Manchester. She just sort of shrugged and said sorry.

I made my booking with this company online. I reside in the Caribbean (Trinidad and Tobago to be exact). I was given a quotation of what my final payment was supposed to be. When I got to the counter, however, it was a different story and I was told that I HAD to take the basic car insurance because I was not resident of the United States. However, this information would have been given when I made the booking so imagine my confusion. I, not being familiar with the relevant laws, then basically paid twice the amount I was told I would be required to pay. I left the US saying that I would NEVER EVER use this company again. My trip and my rental was from the 19th May to 21st May.

Do not rent from Dollar. Recently another customer with my name rented a car. Dollar sent me the toll bill for that customer. I had to figure this out all on my own. Several phone calls to both Dollar including the fraud department and the processing center billing me for the toll did nothing to help me determine if this was a billing issue or identity theft. No one took ownership and continued sending me from one 877 number to the next. If this happened to you, unfortunately you are on your own. Customer service is pathetic, do not rent from Dollar.

We had reserved a car with Dollar Rental in Island Verde PR. UPON ARRIVAL, The clerk went through all the charges and declined the insurance, stating our policy covered. We were asked, "Are you certain?" I immediately called our insurance agent who told us she had spoken to the underwriter of our policy and yes, we definitely had insurance cover. The clerk told us, "Well, then you will still need to purchase the Basic insurance"!!! Again he repeated, "Since your insurance will cover, you will NOT need the full insurance, but you cannot drive the car out of the lot without the BASIC insurance"! We agreed and signed.

This is the second time renting from Dollar. This is the second time I was accused of not paying tolls at the Florida SunPass and/or the Florida E-Pass. The toll is $1.00, the fine is $15.00. When I called SunPass, they have no record of my rental violating any tolls. I'm not surprised because I wasn't within 2 hours of the area toll. They do not have to prove to me that it was my vehicle yet to charge me $31.86. I am responsible to prove I wasn't there. This seems incredibly unjust. And it's the second time this has happened. I will dispute, but they make it very difficult, as an independent company does the collections. I have to go through 3 agencies to prove my innocence. Unbelievable!

Everything seemed to be going smoothly. I told the woman I did not want optional coverage and clicked through the screens as she told me to. I later looked at the receipt and saw an optional coverage that I was charged for. When returning the car, the woman said I would need to call customer service. So I did, and she said since I clicked accept, as the woman told me to, there was nothing they could do. She also asked if I already returned the car because it was not closed out yet. They are not organized and they will overcharge you.

I normally rent with Hertz, but since I was driving from Orange County, CA to San Diego, I wanted to shop and find an agency at the airport in Orange County. I booked through Expedia which I have done many times. Pick up at Orange County went smooth. Drop off at San Diego: Service failure in every way:

We booked a standard car through Expedia. Our weekly rate was $140. I was thrilled. At the service counter, after standing in line for 30 min., we declined the extra insurance. We very clearly stated that we had our own and did not need the extra. The man behind the counter included the charges anyway and asked us to click through the screens. His English was poor and we were uncertain of what we signed for.

I rented a car from Dollar Rent a Car which was already in our trip package to Louisiana. The trip, including the car was 392.88. We told them that we had insurance of our own but they insisted that we take theirs. We also rented a GPS since it was our first trip there. We drove the car from Louis Armstrong Airport to Houma. We returned the car with no damage to either it nor the GPS, with a full tank of gas. They are still charging me 282.67. Even though they told us at the time we rented it that we could be charged 191.88. They are a rip off. They taught us a good lesson though, never again will we rent a car from those jivers. I'm disputing the charge when it's finally posted on my credit card.

OVERCHARGE. I returned my car with a full tank of gas. My final emailed receipt had a $22.25 fuel charge stating my tank wasn't full. When I returned the car nobody was there in check the car in. I left the keys along with my gas receipt in the drop box. I filled up 1 mile from the Dollar car lot. I have a copy of the receipt to prove it. I called to tell the agent I had been overcharged. She said they had to top the tank off because I didn't fill up with them. In the agreement when I picked up the car, I was told to fill up within 10 miles and bring receipt for proof. I DID THAT! I also explained to the agent on the phone they were charging me for someone else's car. I understand I wasn't charged for mileage but I was trying to explain to her the mileage listed on my final receipt was incorrect because they listed another car.

Dollar Rent a car is a rip off. They charge your credit card with a high deposit. Even though we explained we did not need or want insurance, they still charged us for it. Quoted a price of 85.00 and charged my card and my son's car 132.00. They would not refund the money. They also rented us a car that broke down. We almost missed our flight. Consumers beware and stay away. I will tell everyone I know not to rent from this terrible rental agency. They were rude, tried to rent us a car we did not reserve or want. This was at the San Diego CA airport. Please do not rent from them. I should have received a refund for the broken down vehicle and an adjustment from the overcharge. I hope they go out of business.

I'm writing regarding my rental on 6/6/14. When we arrived at the Tampa, FL airport the customer service guy Howard seemed nice at first until we realized we were scammed. He was talking a lot to us and then asked if we wanted additional insurance coverage. My wife responded that we have our own and none is needed. He then proceeded to charge us $47.97 for optional coverage. When you click through the screens it doesn't say the amounts. When we checked out it was $77.97 for something we already paid for. We noticed this when we walked outside and asked 2 employees who told us to call the 866 number.

This place Dollar rental is a complete rip off, run away as fast as you can. They charge your credit card a high deposit, don't take the time to explain that to you. The worker was extremely rude, wasn't helpful at all. This place taught me well.

I rented a car from the Dollar At RDU.... originally thru Priceline as a 5-day rental...I asked the employee at the counter since I was being charged a weekly rate if I would be charged to keep it the full week.... The man told me the price would still be the same so long as I returned it before the 7th day at 2pm..... (IN my past experience with them I swore I would NEVER use them again.) Not to mention the rental they gave me was VERY poor quality.... The Windshield wipers were broken... (didn't find this out till making my 11 hr drive.. and they didn't work....) The bumper on the car was zip tied and duct taped because whoever rented it before me did major damage and they halfway fixed it.

Please do not rent a car from this company. The agent was very aggressive with the up selling; even went so far as to misrepresent FL state law to get us to purchase the insurance. When signing the electronic forms, I noticed that they included a service that I verbally declined to the agent. They told me that it would be very difficult and time consuming to remove since they would need to get the manager & that it would be easier if I just accepted it. After refusing several times, they eventually removed.

Rented a car from SE Idaho. Had it for 4 days. Traveled to Denver, CO. TOLD the rental clerk where we were traveling. A month later we got a bill in the mail from dollar rental tickets, saying we had passed through a toll road 4 times, for a total of $12.20 AND they charged us $60.00 in administrative fees. I called the number on the bill to inquire about it. The man was very rude. Asked me if we'd driven down a toll road. I explained that we saw a sign but when we got to the toll location it was shut down and there was no way to "PAY" for a toll. He told me that Colorado is a open road toll state meaning that the plate was read by some machine when we entered the toll area and they were sent the bill. He told me that we should have purchased a plate pass at the time of rental. I told him we were not given that option or we would have purchased it, as well we were not aware that CO was a toll state until we were on the road itself. Told me to contact the local agency because they could not waive the admin fees..

This is truly a criminal enterprise on par with any government organization. The overcrowding line-ups and herding and then the disdain when you choose not to upgrade and pay more is almost coercion. They make you sign a handheld screen that is just 2 inches and as you sign, they still will mark in boxes after you sign. I returned car in good condition and full to brim with fuel and had the required receipt from a gas station just down the road. 6 am, a few cars lined up, guy comes up with a handheld doing inspection. I show the receipt. He nods, continues to circumvent the car and hands me the 2" printout..

My wife had a two day rental from RDU airport Dollar Rental. Her car was in for maintenance at the dealership. Her rental was for 48 hours to be returned at 6pm. I met her down at the rental place to pick her up at 3.30pm. She left work to return the car early thus allowing us to pick up her fixed vehicle from the dealership. As soon as she pulls up to the rental return place and begins to step out I asked her if she filled the vehicle with fuel. She forgot... easy thing to do when you are juggling a work schedule and still taking a conference call while returning the vehicle. As soon as this conversation takes place the attendant hearing our conversation immediately logs the vehicle in. I inform him we are going to fill the vehicle up with fuel to which he says, "I already scanned the vehicle in, too late."

I returned the van with gas level higher than what I had received. Still they charged me for the gas. Did not even inform me that I had been charged. We're very rude, in spite of me being very polite, on being asked about it. When I called Dollar customer service, they informed that the Edison, NJ, where I rented the vehicle is privately run and they do not even have means to see the final rental charges applied.

Rented a car in Cancun, Mexico. It was advertised at $8 per day. We were then told that it didn't include insurance of any kind, nor were airport fees and taxes included. A 10 day rental ended up costing $800 instead of some reasonable amount. In addition, the car, some sort of VW was the worst car I have ever driven. I learned a lesson. Mexico will never be in my travel plans again.

On May 31 we arrived to Atlanta and went quickly to pick our rental at dollar. When we buy our trip we selected an economy car for ten days and four people. They said it would be a Kia Rio or a similar vehicle. Well they said that the similar would be a Smart car without a trunk. What???

We rented a car from Dollar Car rentals in Oakland, CA while on a trip to visit family. We reserved a premiere car at least 6 weeks in advance. When we got to the location, they checked us in and said there might be about a 20 minute wait. After over an hour, we finally questioned why we had not gotten our car and we were told they did not have a premiere vehicle or anything close to it and that we would have to choose from what they had available which were either compact vehicles or mini-vans. Both of which were not well suited for our travels, but we ended up with the mini-van because there were four of us and four pieces of luggage and a compact would not work.

I originally made a reservation online for a standard sized car. When I arrived at the counter the sales rep offered an upgrade for what I understood to be a "MINIMAL" fee. I apparently did not read ALL the fine print. When I returned the car a week later my fee went from an expected $350 to $850! When I called customer service they said there was nothing they would or could do since I signed the contract. I asked to escalate the call to a manager and the person told me that was not possible and Dollar does not operate that way and my complaint was logged. Infuriating! I understand that I did not see all the fine print in the contract. However, I feel I was suckered and their response was less than ideal. Never again from Dollar! Poor choice of Name for a company that operates like that.

I rented a vehicle from dollar in the Tampa bay airport. 1st off waited for over an 1 1/2 hours for car. Initially had 3 agents and the line was extremely long when 1 agent decided to abruptly leave causing a longer delay. My agent informed me I needed to activate sun pass (similar to EZ pass) at a cost of $44.95 to drive to Clear water beach. Untrue. Didn't go through one toll. Also informed that if I pre pay for fuel would only be charged for gas needed at $3.50 a gallon. Also untrue. Was charged 59.84 for a fuel tank. When I complained about this at return, the return agent had a smirk and refused to assist. They low ball the other rental car companies and then provide poor customer service and provide you with misleading information to recoup that money. NEVER AGAIN will I rent from Dollar.

PLEASE DO NOT RENT A CAR FROM THIS COMPANY! We flew into Orlando Int'l Airport on Thursday 22 May 2014 and picked up our rental at Dollar's counter, we were given a hard sell from the get-go. The clerk get repeating what would happen if we did not take their insurance and toll "meter"... It was so intense that I got a creepy feeling that something bad will happen, if we did not accept! We still opted out and my husband, who was pretty frustrated at this time, told the clerk that we will never rent from them again because hers were high pressure tactics.

I rented a minivan for my family trip to Orlando, Florida (through a travel agency). Everything was fine till we got home, 280 dollars on extra charges, extra insurance we did not ask for, roadside assistance and a 14 dollar charge for a toll. We paid all tolls. I have rented from different companies and never ever had a problem like this. Be extra careful when renting from Dollar and double read everything!!!!

My 27 year old daughter who has never rented a car before was tricked into all sorts of extras, bringing the price up from $50 as per our reservation on the net to $161. Nothing was explained and she was rushed into signing. She was at an airport in a hurry to get to a wedding rehearsal. When she came back they said she had signed and nothing she could do. I tried calling 2 days later to customer service and they where rude and said "too bad"! I had to demand an address to write a complaint and was given an address to Thrifty rental car Inc. When I asked if they owned Dollar I was told the Hertz really owns them.

Ripped us off $171 for services we did not ask for and nor did we want. We paid everything up front in the UK through rental cars.com and when we got home discovered that they'd charged us $64.90 for a toll pass (we actually paid $10 in cash for the one toll road we used!) and $83.86 for roadside assistance (come on, they're not going to leave one of their own cars broken down somewhere are they?) Not only that, but the vehicle they gave us was rubbish. It was covered in dents and scratches and smelt bad. If we hadn't been so tired and the queue hadn't been so long, we'd have gone back in to complain about the state of the car right then - wish we had now. We have been going to Florida for 25 years and have never had this happen before. We'll go back to Alamo definitely now.

I rented a car from Dollar for my Memorial Day weekend vacation in Ohio just this past weekend. The car was booked online when I made my reservation through Southwest airlines back in February. The total cost of the car was listed at $66.00 for pickup on Friday the 23rd and return date of Monday the 26th, 2014. When I got to the rental agency, I went through the usual lingo where they try to sell you more coverage. Supplemental insurance, uninsured motorist, gas, collision, etc. which I declined all of them. I already have most of those coverages through the Wells Fargo credit card I was using. I just wanted the rental price I had signed up for. Nothing more.

Agent misrepresented laws in TX to get me to buy extra insurance. Manager would not refund monies and was so very rude. Never again DOLLAR!!!

Hired a car for a week, returned the car on the correct date. Car checked over by Dollar staff & documents checked by staff in the office. I returned home to England. Few weeks later got several letters from Dollar threatening me unless I returned the car I would be prosecuted. Numerous attempts to contact them. Then Dollar took over 1000 taken out of my English bank account without any authority. My bank were very good & we managed to contact Dollar & had three way conversation. Staff VERY rude to us, we were put on hold for over an hour.

I returned the car to the San Francisco airport drop-off after gassing up to the full level. I drove straight to the airport - a distance of 10 miles. They asked where I gassed up, and of course I told them. They said that meant I used a gallon for the Ford Focus and the rate was $8.99, plus service charges for a total of $12. This company is made of unethical, unscrupulous gougers and rip-off artists. Never again - their short term gain is their long term loss and judging by the reviews, everyone agrees.

Do not use Dollar Rent a Car!! We told them we did not want insurance, we got charged for it. Also, they asked if we wanted a toll pass? We knew we had to pay a toll, but not being from there, we didn't know how much it was. Of course, they don't explain anything either. We paid $8.99 a day for 4 days, for a toll that was $1.25 each way. They must work on commission or something. Called to complain & was told nothing could be done because we signed the agreement. NEVER AGAIN.

Just needed a small car to run around DC so bought a package flight/car using Orbitz. They booked me with Dollar! Never again. If you've read complaints about this company before - just sign me up as ditto, ditto, ditto... Car was prepaid. While picking it up, I clearly declined additional insurance, refueling, toll pass, etc. They printed the receipt, asked me to sign but I noticed additional charges. I refused to sign and told them again I did not desire anything other than the car. The clerk was irritated and acted put out about having to rerun the receipt/contract. He then pointed to a vehicle out front, identified it as "the grey car" and told me the keys were it and to take that one.

I recently used Dollar Rent A Car for my trip to Orlando. I needed the car from the Friday to the Monday to drive down to Miami. I booked and paid for the rental months beforehand in the UK prior to my trip, however upon arriving at the rental desk to collect my car, I was charged a further $40 for tolls (was advised this would be cheaper). However upon driving through the tolls the signs advised the tolls were $1 - lie no 1 from Dollar! We were then charged an additional €40 dollars to add an additional driver on even though we stated this at the time of booking.

I was charged for insurance I did not want. Judging by the way the counter agent sped through the agreement screens, I'm positive the agents are paid commission for insurance purchases. I declined ALL of the insurance, but I was charged for a portion. When I called to complain and I was told you should have read the agreement closer. You will not get refunded for that amount. I am outraged at this obvious selling tactic.

I had reservation for a full size car, Nissan Altima or equivalent. Yet when we arrived, all they had was an old Ford Crown Victoria with over 60,000 miles. Forced to switch to a mid-size SUV (this one was a shade better with only around 39K miles) with additional charges. Reading the other reviews suggests that this is the standard practice. The vehicle we got was not clean inside or outside. Then when we were returning the vehicle, the lady at the return booth was socializing with someone in a vehicle that blocked the entry to return area. All together, the worst experience ever. Never again will I go with Dollar Rent A Car.

I reserved my rental through JetBlue because they were offering me the best price, but choosing Dollar was against my better judgement. I didn't want to rent off site and run into hassles getting picked up and I have always preferred Budget or Enterprise. I was saving $70 by switching but I was downgrading to a compact from a mid-size. You know how sometimes you just know you're doing the wrong thing? Ya, well I did it anyway. Stupid me.

I recently rented a car from Dollar Rent A Car. We had possession of the car for 16 days. It was returned on time, May 2nd at 2:30 back to Charlotte, NC at the airport. I have received nothing but harassing computer-generated phone calls stating legal action will be pursued if the car is not returned. Go figure. I have made 5 phone calls to security and customer service, sent 4 emails and they still are sending out these computer-generated calls. They tell me until the location in North Carolina closes the account, they cannot stop these phone calls as this is how their system is set up... So, why can't they contact them and tell them to close the account. I am told they have noted every time I have called and that is all they can do. Very poor customer service and a totally unacceptable way of handling things. I will never rent from them again and rest assured everyone I know will be made aware of this gross way they treat their customers. I have tried to find a number for the rental place in NC and personally call them but one is not made public.

I made the mistake of renting a car from them at LAX in Los Angeles. When I got there to pick up the car, there was about 20 people ahead of me in line. They only had three people at the counter. It took 1 hour and 23 minutes for me to get to the counter. I complained about the wait. A big, fat guy comes from the back and says: "If you say another word, we will refuse to rent you a car!" I told the rep who was writing me up that I really wanted to get this over very quickly and that I was going to be late for a meeting. I told him I do not want any options, just the car. Despite that he kept wasting my time and trying to convince me in broken English why I should buy the insurance and the gas, etc. What is even worse, he did not know how to type. He was typing with a single finger!

I rented a car from Dollar at the Denver Airport. The rental period was 11 days so it was not cheap. During the check out period, I told the clerk that I would be using the toll road one time. He added a toll fee of $79.00 to the bill and I told him that was not gonna happen for one trip through the toll road. He said, "You would be better off paying the toll when you return." I said, "Okay fine." Returned the car in a blizzard and over 8 inches of snow... Checked the car in and asked if I owed anything else. Was told not... good to go. A month later, I receive a bill for $108, a fine for not paying an $8.00 toll. I have tried to call the number on the bill and can't get anyone to answer... staying on hold for over 45 minutes. This is a rip off. I have no problem paying the $8.00 toll but I have a problem with a $100 fine.

My story is the same as many others. I declined all optional coverages verbally and on the screen (I thought!) but was charged for loss/damage waiver and have only encountered rude and lying customer service including the ridiculously inept and scummy Bryan at the Orlando airport... the fake manager as I try to rectify it. Do yourself a favor and NEVER EVER rent from Dollar no matter how much you're saving. I promise you'll make it up for it in aggravation.

My experience with Dollar's car service was horrible. I made a reservation on January 29th, 2014 (reservation #**) to rent a car from April 11th through April 20th. The grand total was quoted as $527.03. My flight was delayed by just a few minutes and I arrived at the branch at Washington Dulles airport at 7:40 am to pick up my car reserved at 7:30 am. There were 3 people ahead of me in line and I could overhear each customer complaining that they were being charged more than what they had been quoted. Not surprisingly, when it was my turn to check in, I too was told my rental was going to be more that the $527.03 that I expected to pay and had proof of in my reservation confirmation email. I asked the representative at the desk to please honor the amount that Dollar had given me in the email and he refused, saying there was nothing he could do.

I am in South Korea - 14 hours time difference. They had my email address from reservations, yet I received a letter a week later telling me I had better return the car and that if I didn't reply to their letter IMMEDIATELY, I would face charges. I tried to call immediately. Whoops - only open on weekends. I stayed up late to call when they did open on there Monday morning - close to midnight for me. Call was put on hold. Spoke to "Bernadette". Not too friendly. Said she would check. I asked when I would know. She said 24 hours by email - that was a week ago. Got a second letter - more threats. Went online and sent a request - no reply. Asked my daughter to call as she is in the same timezone. Wait time was a problem for her with two little kids.

Worst rental car company ever. The absolute WORST car rental experience of my life. I arranged thru AAA to rent a car from your Las Vegas Airport location on 4/12/14. After a long day of travel my wife and I arrive at the car rental hub to see every other rental company with no line but to our dismay Dollar had a queued line with 15 people ahead of me. It took an HOUR to get thru the line and to a representative which then made me realize why there was such a line, the lengthy hard sell sales pitch for upgrades, GPS (I had my own), insurance, prepay gas tank refills, etc.

Used the car to go through a toll 4 times for a total of $4.25. 6 weeks later, Dollar sends me a bill for the $4.25 AND $75 in administrative fees; 5 x $15 each. How ridiculous. I was offered an E-ZPass for $45, which was also absurdly overpriced. They are clearly just using any method possible to gouge another few bucks out of each customer, and they refuse to abate the admin fee. It will be my last rental with them.

I rent a car about 1 x a month due to traveling a lot. I have rented from most companies and not had any issues before. This was the first time I used Dollar and they are a rip off!! I booked it through Travelocity. When I arrived I saw all the salespeople really hounding everyone about buying the insurance, but I know better. I said no, the man continued to ask me details about my deductible and how much it was.....annoyed I told him my insurance covers me. He said he just wanted me to understand that I would still have my deductible to cover. Thanks...I know.

As listed in the Dollar contract they will bill you through a third party for any toll, parking and other moving violations. The representative said we could pay a flat fee, around 43 bucks for tolls. We opted out since we would be on very few toll roads. Here's the problem there are electronic toll roads that auto bill based on the license plate photo and unless you contact the Toll Authority during your rental the third party company that Dollar contracts with will charge the toll and $25 fine for each and every toll violation. Dollar representatives should explain this to renters if they care about their customers. So for 6 dollars in tolls I am paying an additional 90 dollars in fines.

I was charged for a loss damage waiver that I did not agree to. I rented a car from the Louisville Intl Airport on 3/14/2014. The rental was for 2 days at $20.54 per day. I declined all insurance and other extras at the time of rental. I was told that the total price listed would not be what I would pay when I returned vehicle. The man at the counter told me that the extra fees were to cover incidentals. When I returned the vehicle 2 days later I noticed when I got home my receipt had a charge of $116.56. Thinking that the loss damage waiver of 26.99/day would be returned to my card once the vehicle was inspected (since there wasn't anyone outside when I returned it) I waited til I got my credit card statement.

I decided to rent a vehicle with Dollar at Bradley International Airport in Windsor Locks, CT because they had the lowest rates. I picked up the car on Saturday morning and returned it early the following Tuesday afternoon. The car, a Dodge Avenger, gave me problems all along. 95% of the time, the headlights would not go off. I constantly got a "dinging" noise when I tried to get out of the car. It was telling me that the headlights were still on. However, I couldn't get the lights to turn off.

I found Dollar Rent A Car through Expedia and paid for a full week rental. When I arrived, they said they could not rent me a car because I was using a debit card, even though I already paid for the rental. They refused three separate cards, including a PayPal card which is used as credit. When I stepped aside to call Expedia, they gave the car to someone who did not have a reservation at a much higher rate than what I paid. They were taking advantage of people without reservations and stranding people who had already paid. I went to another rental company (EZ Rent a Car) and Expedia is processing a refund now. I am just thankful I had saved a bit more for my vacation than I thought I would need or it wold have been ruined.

I highly recommend not to use "Dollar" in Denver, CO. We wanted an upgrade to our car. We were told that it would cost 35 dollars instead of $28 per day. When we returned that car, we discovered that we were charged $35+ $28 per day. We feel like we were misled and tricked by "Dollar". Nobody in this company cares about an unhappy customer. They are claiming that we should have watched what we signed for, but they do not care that we were given a total different story from the salesman. Watch out if you are thinking about renting or upgrading a car with this company.

Just rented car at LAX and man insisted it was law I get additional $9 a day insurance, I rented car for 16 days and they freakin decide to rob me? I was busy and had to get car and go. Later I called 800 number and they explained to me that I did not have to get additional insurance. Do NOT rent from Dollar. Plus cars were not ready and slow service.

When we got to the Milwaukee Airport's Dollar desk, the representative told us I had reserved a 2-door car and we would not be able to fit our luggage in it. We ended up paying an extra $112 for a bigger car, and when we went out to get our car, there were no 2-door cars anywhere to be found. He would have had to upgrade us. I have been renting cars 2 to 4 times a year for 30 years, and I have always been upgraded if they didn't have a car that I reserved. Had we kept the car for more than the week we reserved it, the contract said it would cost us $16 a day for each day we went over. We ended up paying $50 a day for the seven days we had it. I have never paid this much for a rental car ever before. I would never rent from Dollar again. I felt tricked.

I went online to find the most reasonable rental prices for our family skiing trip in Colorado I went to Orbitz & got a quote for 4 days for 264.00, a month in advance. Got to Denver went to Dollar Rent A Car the man asked if I wanted to add extra drivers, I said no. He said if anyone drives that car but me I won't be covered so I added my son & husband. He did not disclose it would be extra.

Arrived at LAX for a great Disney trip. Wasted over an hour with Dollar getting a car. They tried incessantly to sell me additional insurance and upgrades. It was only later that I realized that besides trying to screw me out of more money, that they were stalling because they didn't have enough cars for the approximately 80-100 people standing in line for them. I have NEVER had to wait more than a few minutes for a car. When returning the car, we also had to wait, not because they were busy, but because there was the most inept and unmotivated crew that I have ever seen. I actually saw one of their crew back into another car while trying to pull one in for clean up. Wonder who paid for that. NEVER again from them!!!!

Back in January of this year, I rented a car from Dollar for one week while I was in Connecticut for business training. After I returned home, on February 26th, I noticed fees were taken from my account in the amount of $39.41 for tolls/fees from Albany, NY. Problem is, I was never in New York. Contacted this company, spoke with their customer rep, submitted proof that I was in New Haven at the time and to-date, I have not received any word, phone call, or refund for this. What makes me angry is that I was told someone would be contacting me regarding "their" decision within 10 days. Nothing has happened. Also, I was never contacted about this supposed issue. No e-mail, phone call, yet I guess they can just take money from people's bank accounts as will. Regardless of the outcome, whether I get a refund, never hear from them again, I will never do business with this company again based on my experience and other complaints reviewed.

We knew renting a car in Mexico could be difficult so when we found an ad on VRBO for Dollar Car Rental. We thought we would be dealing with a reliable company. In fact, we were sitting ducks for their scam. We did lots of homework about price and the liability insurance scam. Originally, we were told we would pay $26 a day for insurance. When we got there, they told us it would be $31 and when we checked out, it was $35 a day for insurance. We were charged $1200 to rent a car for 16 days. Our original quote was $650 which was bad enough but this was double.

Had a reservation for over 1 month for a minivan at the Dollar rental counter at the Denver Airport. After my family (I was not there, wife, kids, in-laws) waited an hour there were no cars that would fit them. I called the 800 number for them and after they told me there were no cars, I told them my family would be stranded. Was sent to a manager that turned out to be roadside assistance. Was told to call customer service Monday (happened on a Saturday). Fortunately the rental place next door got them a minivan and even priced matched!

Hired a car through Auto Europe for my family trip to L A at Xmas. Paid £450.00 for the car all inclusive. Arrived at LAX at 5pm on 15th December after a 15-hour flight from the UK. Huge queue at the Dollar office when I arrived with my wife and 5 year son, I had to wait over 2 hours before I was served (hardly any staff available). I was told by the rep they were very busy and that my car isn't ready and he couldn't tell me when one would be available. I was asked if would I like to upgrade to a bigger car for an extra $11.00 per day ( x 18 days = $187.00 ) + child seat $75.00. I reluctantly agreed, but I just wanted to get to my destination. I was asked to sign the small screen at the front of the desk (NB there were no terms or conditions attached or total figure). The paper work was handed to me in an folder.

We traveled as a couple. We arrived on Sunday to LAX and proceeded to Dollar car rental. We had made reservations for 5 days and we're quoted $167, we get to the desk and are told that there is a $25 underage fee per day because I am 24 years old even though I wasn't quoted this fee online. We returned the car in San Diego and we're told that there was a crack on the windshield which was barely noticeable. Keep on mind that when I picked up, the car was parked in a garage without lighting and returned it outdoors. I had noticed the crack as I exited the car for the first time but it was too late. Then I got my receipt and noticed that I was charged $35 underage fee instead of the $25 which was printed on the pickup receipt. I showed the receipt to the manager and was told in a nasty way that he can't do anything. Never ever trust Dollar are thieves and liars.

I arrived at Sky Harbor in Phoenix and went to the car rental outlet to pick up my car. I was the only one in line as I arrived at about 9:30 pm. Upon specifically telling the clerk I did not need any additional insurance, he had me flip through several screens on a small screen, telling me what was needed. He asked me if I wanted extra insurance, and I specifically said no, I have bought my own at home. He then proceeded to tell me that the next items were non-declinable (taxes, airport taxes, road tax, state tax, tax, tax) and to sign the agreement. Fine, got my car and I was off, got home and noticed Expedia charged me $220.00 base and Dollar charged me $550.00 EST thinking to myself why did I get charged twice for base rental.

Just received a $17 charge on our credit card from Dollar rent a car from our vacation 3 months ago. When asking what the charge was they said we went through a Super Pass toll and didn't pay the 70-cent toll and the rest was 'administration charge'! Really? Come on! This is a bold lie and we asked for proof and got the run around. How many people are getting scammed like this? How many people are not even noticing this on their credit card bill? This is robbery. This company needs to be seriously investigated.

On Feb 8th, we flew into Las Vegas airport and took the shuttle to the rental car building. Once in the Dollar lineup, we realized there was only one employee working behind the counter! There were 6 people ahead of us. After 20 minutes that employee left & never returned (apparently his shift was over). Another 2 employees took over and very casually took their time, just staring at the screens, not really serving anyone. After over ONE hour, people in the lineup declared their discontent and the one woman employee very smugly announced: "you will be served when it is your turn!!".

I rented a car from Dollar through Spirit Airlines on 2/15/2014, upon arriving at the Atlanta Hartsfield International Airport car rental counter I showed the clerk the receipt of the car rental having already been paid when I placed my reservation with Spirit and I repeated to her over and over again that I did not need the insurance and/or the other add-ons because my insurance with Allstate had me covered for any car rentals. She gave me a paper with very small almost transparent print and told me to initial my DECLINING of the insurance coverages, roadside assistance, etc. I did initial and repeated over and over again that I had paid for this reservation through Spirit and that I was declining the insurance.

I rented a vehicle from Dollar Rent a Car in Chicago, from 9/12/2013 through 9/16/2013. I drove to Madison, Wisconsin for a wedding, and on my trip, I encountered an unmanned tollbooth, the type where the driver tosses the coins in a basket, and, if all is working correctly, the green light will shine, acknowledging the toll has been paid. However, I noticed a couple vehicles ahead of me paying their tolls, but the light remained red. When it was my turn, I also paid the thirty cents, and got no green light, and I proceeded on my way.

While serving in a hospice role for a friend, I rented from Dollar at a monthly rate. When I returned the car after my friend passed away in just 11 days, I returned the car and was shocked to see that a daily rate had been substituted. The location from which I rented merely shrugged when I complained and said they couldn't do anything, it was company policy. I called the "service" number - in a distant time zone, open just 8 hours a day requiring me to call again another day - and waited 20 minutes on hold. Finally reaching a person, I gave all the information and asked for a weekly rate (being already in the 2nd week), and was told I would be contacted in 7 to 9 days.

Against my better judgement I decided to use Dollar Rent A Car from the Orlando Airport. The Clerk lied and said toll booths will not take cash, that was an out lie. I was also told that I had to fill the tank within ten miles of the airport and no matter what the fuel gauge said the tank must be filled till the pump stops or be charged $9 a gallon. I've never experience such blatant price gouging. Do yourself a favor, spend the extra money and go with another rent a car company.

I reserved my Dollar car rental through United. After a long flight from JFK with my 90-year-old mother, I waited on line at the Dollar check-in counter for over one hour on a Saturday afternoon. Dollar had clerks at only about half of the available workstations. I started timing transactions, which seemed to take over 20 minutes each, exacerbated by the fact that many of the clerks spoke heavily accented English and were attempting to serve customers traveling from abroad who spoke very little English. Customers with reservations were in the same line as walk-ins, who presumably needed a lot more time to rent a car.

The last time we went to Panama, we rented a minivan after turning in the smaller vehicle we had rented. The customer service person told us that our AMEX insurance would not cover the minivan and we could not have the van unless we took their insurance. That cost us an additional $255.30 on the rental. We contacted AMEX and they told us, basically, tough. We contacted Dollar and they essentially called us liars in the letter they sent us.

I have been renting cars for over 25 years and have used Dollar several times. In this instance I was poorly treated. On January 26, 2014 I arrived at Las Vegas Airport after a lengthy flight from Hawaii. It was my intention to drive into the desert for the next nine days with the 'special' I had booked. It turns out the vehicle was a passenger van which was offered as the Manager's special. I was informed within the fine print of the special that a van was considered a car. Why would Dollar honestly offer this when the majority of renters just needed basic transportation to get around Vegas.

I book a vacation package through Expedia which included an economy car. When I arrived to pick up the car I was told I could upgrade to a mid size for a few dollars a day more which I thought was a good deal. When I dropped the car off and checked my credit card bill I found out I was charged more just for the upgrade than what I had paid for the car itself in the first place. When I call to get it corrected I was told "Well you signed". When I asked to speak to a supervisor I was told I did not need to because there was nothing they were going to do for me.

We rented the car through Southwest Airlines vacation website. It said that certain taxes & fees are not included. We get to the Phoenix Arizona airport to pick up our prepaid rent a car for 3 days and walked out over $220 poorer. Not included was State Tax $24.34, Vehicle License Fee $11.82, APCONREC Fee (???) $21.83, County Stadium $7.68, Roadsafe $17.97, Customer Facility Charge $18.00, Facility Maintenance Fee $2.97, Energy Recovery Fee $1.74, Additional Driver $33.00, and of course Optional coverage for $80.97 (which I did agree to). I questioned some of it but of course it was a long day of flying and we wanted to get on with vacation.

We had a chance to take advantage of Dollar Car Rent in January 2014 in Treviso (Italy). Such horror, we have not seen! Citroen DS5 car instead we were given a Peugeot 3008 (the car is much lower class). And we paid for the car as Peugeot Citroen per vehicle. When we wanted to take another car, no one will want to listen! The wait staff offices of Dollar Treviso Company just said "Next" in the line! Such lawlessness we have not seen. And people say that these stories take place in Italy Dollar constantly. And everyone is silent. It should not be! You need to stop deceiving people! Please take action! Because I think, if the service does not meet the standards previously extended, need remove franchise.

I recently placed an order for a minivan for 2 days to transport 4 adults and 2 young children. I was provided with a Ford Flex. The layout of the vehicle was horrible since the middle seat was a bench, the side door was not a sliding one and the only access to the rear bench seat was by folding up the middle bench. In addition, the rear bench seat sat with the cushions on the floor so there was literally nowhere to put one's legs and the driver's side of that seat had a metal triangle sticking out from under the seat making it impossible for anyone to sit there.

Then we contacted Orbitz in hopes they could help.

Spend the extra money upfront and go somewhere else that will have better service and honesty - you will end up paying double anyway! I rented the car for less than 24 hours just to spend the night with my son about 30 miles away and return back to Chicago first thing in the morning. The estimated charges upon reserving the vehicle were only $52.38 but I was actually charged $112.69- MORE THAN DOUBLE!!! When I arrived I received the right car, that was the only thing that was right about the entire experience. I chit-chatted with the associate and explained why I was there and even told him I didn't need the car to go that far but figured it would be cheaper than a cab. Since he knew I had a very early morning flight, he asked me if I would be interested in having them fill the car up when I returned.

I had a terrible experience with Dollar Rental in Los Angeles Airport. After wait in the line for more than 2 hours to get to the front desk, my reservation (that I made more than a month in advance) of US$520.00 for 23 days become US$ 1600.00 because the staff told me that I, as foreigner, ONLY CAN DRIVE IN US WITH THE COMPLETE INSURANCE PLAN. The website didn't explain well about taxes, fee and insurances. It was about 9 pm and I was really tired about my flight and for wait on the line, so I decided to take this deal because I didn't have another option at that moment. After 7 days in a road trip, I drove 50 miles to the same office to try to change the conditions.

We rented a car thru Expedia from Dollar Rent A Car in Denver, CO. As we were traveling from England, this was an international rental and thus we were charged in pounds. Our rental rate in pounds equated to over $500. After a 13 hour flight, and a long wait in line to pick up our car, we were quickly asked to sign the necessary and lengthy forms. We assumed the dollar amount on the forms was the converted amount we paid in pounds so didn't question in. After seeing a second charge on our visa, we realized we had been charged an additional $480 in options at the counter. Customer service is almost impossible to reach. After three calls and a total wait time of 53 minutes, I finally got thru to someone. She was rude right from the beginning and told me we're only charged for options we agreed to at the counter. So this weekly rental turned out to cost us over $1000. This company is very deceptive and beware if you are considering renting from them.

I reserved a car with the facility, but when I arrived I was told no cars were available! This was despite the fact that the car was part of a package and that I had prepaid the rental cost! I had to wait for over 2 hours for a car. In addition, when I did go to the garage floor where the cars were located, I was told that they had had cars available for a while but they did not know that there was anyone waiting for them. I was also asked for my contact information so that the manager could call me, which never happened. The person at the front desk acted like this was not an exceptional occurrence and offered no apologies. By contrast, the people in the garage were friendly, personable, concerned and helpful. I would suggest avoiding this facility.

Exact same complaints that I have with DOLLAR @MILWAUKEE AIRPORT. 3 times more tax added than my online invoice via my AAA reservation. 3 times more than my quoted price via my AAA reservation. 3 times more for insurance as stated on Dollar's Website. Never use them again for a rental. Ever.

Dollar has not charged me the rates and amounts quoted on the initial Quotation and referred to in their Terms & Conditions. Dollar has unilaterally altered the terms of the Contract that I agreed to by signing their Original Quotation. Dollar has not charged me the amount relating to the original quotation and supposedly described in their Terms & Conditions. Dollar has broken the Contract by charging me for Fuel when the vehicle was returned with a full tank of fuel, contravening the Contract Ts & Cs. The Terms & Conditions state fuel will be charged for if the vehicle IS NOT RETURNED WITH A FULL TANK OF FUEL. It was! The receiving Dollar agent refused to acknowledge the fuel receipt I offered him, stating, "That won't be necessary," meaning they're gonna charge you twice anyway.

I prepaid through Orbitz rental and agreed to a no insurance clause. After 18 days I still Was charged $140 and they have yet to return my deposit. These people refuse to give my deposit back and charged me additional for insurance I did not want!

Pushed me into a particular car and then charged me $2700.00 for a weekly rental. No mercy, no grace. Will never rent from them again. I had been warned about this company and should have listened.

I returned the vehicle after 1 day and happily returned home. After 2 hours I got a call stating 300 AED will be deducted from my blocked credit card because there is a scratch, which was not there and not shown to me when I returned the car. This is really frustrating me and I am really sad for such a response from Dollar. The interesting part is the car is not covered under full insurance. I wanted the 300 AED returned to my account because it is genuine that the employee at Dollar should have shown the scratch when I returned the car and when I was there with him. This never happened. Very pathetic and bad response.

We rented a car at the Las Vegas location. The salesperson came across as friendly and trustworthy. Told us that the car for the week would be $230, we also took the insurance which ended up being $373. They use an electronic contract which comes up on the credit card reader. The salesperson went through the contract with us, I did not read it word for word because I thought I could trust he was telling me what I needed to know. MY MISTAKE!!! I learned my lesson here because there were NUMEROUS additional fees associated with renting the car which made our total rental $1,028!!!! Twice as much as we were quoted for the rental in the first place. Of course, they say they can't do anything because we signed the contract, but my major issue at this point is their customer service.

I had a five week advance and confirmed reservation for an economy car at MKE. I arrived after traveling 10 hours only to find that Dollar had no economy cars and if I wanted to rent a car from Dollar, I had to upgrade three classes of cars and pay the difference. When I protested, I was told by the counter personnel (without any empathy) that I had no choice. The "lead" person onsite told me that "all car companies oversell their cars and that is just the way it is." To make matters worse, when we arrived at the site where the cars are stored, there was an economy car sitting next to the "full size sedan" I was forced to upgrade to.

Car was rented from Fort Lauderdale, FL facility. "Tire Low" signal showed ten minutes after I left site. Was on the highway at the time and the next exit was a distance away. I added air and the signal was removed. The next morning the tire was flat. I contacted DRC and they would not replace the car. Instead they gave me the option to have a servicing company replace the tire with the spare "donut" tire in the trunk. I notified DRC office that I did not consider it safe to use the car with the spare that is not rated for highway travel. DRC clerk said because I was within 20 miles of their site that would not be able to replace the car, only the tire change. Upon returning the car, they added a $78.95 charge to my bill calling it "TOWING". There was no TOWING involved. When I challenged the charge via American Express, DRC responded that it was an accurate charge under the contract. Let it be known that this charge was very well hidden in the small print and not fully explained. I, along with many other customers who have complained, therefore think it's a SCAM and will complain further with the FL BBB. Further, I will never again use Dollar Rent a Car and will spread to word of this shabby RIP OFF by them!

Rented a car from Dollar in Sanford. Picked car up. Car did not want to start, battery nearly empty. At once it got started, but I knew something was wrong. Dollar guy told me not to worry! Battery will charge on our way to Ft Myers. Never trusted the car. Had lunch, did let car running. Came home, switched it off. Would never start again!! After talking to a million tapes on the phone, I finally talked to a person. They decided to collect car on a truck at my house. One week later it started. Calls day and night of course a computer saying you did not return your rental car!!

I rented a car in Tampa back in September due to a family emergency and although I have used other rental cars companies in the past down there that were amazing I thought I would be saving time getting one directly at the airport and not having to wait for a shuttle. Not only was there so much red tape and high pressure sales knowing full well I was there on an emergency but the agent told me to sign up online for their express dollar membership while down there to save money if I needed to extend my rental as I did not know how long I would be there for.

I had a rental in San Diego asked if there are any charges to return it the same day in LA, the agent said no its only the rental price. In LA they charged me 140 dollar extra on a 44 dollar rental price. That's the worst company I ever rented with. I'm still having my credit card company taking care of the difference by dispute the surcharge they also try to charge me 15 dollar toll which I paid by receipt to California Toll's dispute number 2.

I was never made aware of an "additional charge" for my wife being added. I called corporate in Tulsa. After 40 + minutes of waiting, I was basically told that I should have read the contract... nothing they can do. YOU CAN’T TRUST THEM. I wish I had read the reviews of others being ripped off by Dollar Rent A Car. They have no scruples and should not be trusted! I will never do business with them again, and I will be sure to tell everyone I know. BUYER BEWARE, Customer Service means nothing to them. P.S. IS IT LEGAL for them to add an additional driver who is not present? When I asked their customer service rep, now there’s an oxymoron, she asked if I signed for my wife. NO, that would be illegal, I signed for myself.

I made a reservation for my parents through Expedia for a 1-day rental from MSP. The charge was $18.52. When my parents dropped off the car, they were charged $62.86 for a few hours of a rental car! My parents (who have never rented a car, which is the reason why I set up the rental for them), were tagged on with all the possible additional fees and charges for this rental. They did not request any of the additional coverage for which they were charged. When I called their 'customer service' line, they were not helpful in any way to resolve this issue. They would not issue the credit for the unnecessary charges that they chose to sign up my parents for. Horrible customer service throughout the entire experience, both at the airport and via their customer service line. I will never again rent a car from Dollar, nor do I suggest for you to go there! Their service is full of lies, misleading and not helpful in any way. Thank you!

RENTED AT EAST ELMHURST (La Guardia Airport) for one day. The entire attitude of the place is very RUDE and MANIPULATIVE. At the time of checking out the car, I was not told that I had to provide a copy of the GAS RECEIPT. Instead there were a bunch of essays that I had to agree to without reading them or else risk being late. Instead, the customer service rep was BUSY SELLING ME INSURANCE and the SCAM of a $20 EZ PASS.

Rented a Dollar car at Las Vegas, only for two days. After a long flight, all I wanted was to get to my hotel and sleep. When I reviewed the receipt, I was charged for everything but the kitchen sink, upgraded insurance hypes road care, and taxes on everything. The original on the web was $14 a day, ended up $289 for two days including a full tank of petrol. What an absolute rip off. I am at present in touch with them and my c/c never ever again. These guys at the counter are pressured by supervisors, and commission bound **.

My wife and I had to make an emergency trip to see my father in the hospital. As you know emergency trips are pretty spontaneous and difficult to arrange on the fly. Well let me tell you that Dollar Rental Car takes human suffering to a whole new level. Due to low availability, they proceeded to jack up the rates. $70 per day for a Nissan Altima, no navigation or XM? WTF!! But the best part was when I expressed my dissatisfaction at the counter and with the 800 customer "I don't care" specialist. I was basically told, “Sorry, there is nothing we can do about the rate.” And we all know what sorry really means.... So do yourselves a favor, AVOID DOLLAR!! They are unreasonable, unapologetic, and don't deserve any more of my dollars.

I rented with Dollar for several years and really liked them - until I had a damage. I rented from Portland (and I must say Portland station tried their best to convince corporate Dollar to honor my loyalty, but corporate Dollar didn't seem to care about loyalty).

I recently rented a car and when I called to extend the rental, they charged me $65.00 just to extend for more days. When I turned the car in, we did a walk around. All was good and my ticket was signed off. Two day later I had a $250.00 Charge to my credit card for a cleaning fee. They stated there was a smoke smell, ashes,and pet hair. Well, first off, I don't smoke and I do not own a pet. I called to dispute and they gave me a case number only to call me 3 weeks later to say that I have to pay the cleaning fee. I would have been okay and accept this if I smoked or owned a pet. They are such a rip off. I will never rent from them again or recommend anyone into that trap.

My family and I arrived at Nashville International Dollar Car rental at 10:30 pm. I had used a travel service to book a small car for $155. With four adults and luggage, I inquired about upgrading to a larger car and was pleasantly offered a full size for only $75 more. Five days later, I entered the same airport Dollar area to return the car at 5:00 in the morning. No one was there but signs indicated that I should leave the keys and rental agreement. I did. Later, I was surprised with a bill for $312 or $80 more than our agreed upon rate of $155 + $75 = $230. I filled the car up 3 miles before turning it in so gas was not an issue. Nor were there any tickets or tolls or anything. It seems that Dollar ripped me off for very high taxes.

I made a reservation 30 days in advance thru a third party. I was charged and received a confirmation. When I arrived at BWI rental desk (1:30am) I was told my request was turned down and they could not accept my debit card. The lady was very "too bad and I don't care". I asked for a number for a supervisor and called. The man said I cannot rent a car from Dollar and he does not care that I am stuck in the airport at 2 am with a confirmation. He further said he was in the Philippines and he did not care who I called or reported to because nothing was going to happen to him. I walked around the corner to Hertz and had a vehicle within fifteen minutes and was given a couple of extras because of my experience. I will never contact or recommend Dollar even if they change. I will be sure to bad mouth them every chance I get.

My girlfriend reserved a car for us a week before our trip to Baltimore. After further reading up on company policies, I noticed a policy regarding the adding of a driver costing more money. I gave them a call since the car was reserved in my girlfriend's name and I wanted it to be changed to my name since I was going to be the one driving the car. They stated this was no problem at all on the phone. Just let them know at the kiosk in Baltimore to change the name, that the reservation name means nothing since no information has yet been entered into their system regarding the driver of the car.

Overall was not thrilled with my service. Waited over two hours to receive a car I had reserved over two months prior. While the ladies and gents were swamped with customers at the main counter, I saw several other employees simply "manning" the computers. Only after hearing several angry complaints from those waiting did they finally start to help customers as well. Even after waiting, they could have cared less on your dissatisfaction with their service. No offers to reduce prices, upgrade cars, etc... nothing.

We had reserved a car two weeks prior to our arrival, but when we arrived on the day and the time we had reserved the car, the clerk stated they had a big party they forgot about and rented out our car and because the party was very big they borrowed cars from other car rental companies leaving all the other rental facilities with no cars for rent. So there we were at 11 pm with no car. They were really good at charging my credit card for the insurance fee. I know for a fact that this would have never happened If we had gone with Hertz, you do get what you pay for (the name says it all). Will never consider this company for any personal or business travel again (first time user and last).

Just reserved a car on Hotwire at San Diego airport from Dollar. Because of the fact they say on the confirmation email that they accept credit cards and debit check cards, get there, and they say they need a credit report when it does not say that anywhere on the email. Was turned around and they said I can't rent a car from them which is false advertising. Now I can't get a car and my vacation is ruined. How does this company get away with this? In reading other complaints and I guess this is how they run their company. Ridiculous. Never use Dollar ever again. Absolutely horrible.

FRAUD!!!! DO NOT USE THEM! We flew in on 9/30 at 8:30 AM for my Brother-In-Law's Funeral (**) Jay ** in Crown Point, Indiana; and flew back on 10/1 at 7 AM (next day). For the 1 day rental, we were CHARGED $185.71 for a $33 rental. When we arrived in O'Hare, we watched several rental car buses come and go for 30 minutes... Enterprise, Thrifty, Budget... We called the rental agency TWICE asking about the bus... They told us 2D location... does not exist! We also, were the LAST to be dropped off for rental pickup (Rental Car Employees were dropped off first). Also, we were given a CAR instead of an SUV (to shuttle Relatives to the Funeral). So, we had to wait again.

The Dollar representative at Los Angeles airport said he'd got all the details on his computer screen from our reservation, but in fact ignored the written details that we submitted on our vouchers. He then charged us for services that we had already paid for, in full through Cartrawler.com. and other insurance providers (Southern Cross Travel Insurance and Allianz - Car rental excess reduction plan). He also charged us for personal insurance which we didn't ask for (and had already got). We were tired after a long flight and were taken advantage of. It wasn't until the following day that we realized we had been charged excessively. On returning the car, the following week, I spoke to a very rude unhelpful manager who just kept repeating, "Your wife signed and agreed to all charges," which was not true. I presented all the documents, made my case, pointed out that we had prepaid in full, and all he said was, "She signed, no refund." She did not agree to the additional charges. This resulted in $132 additional, duplicated and unwanted charges. Shame on you, Dollar. Your actions should be punished, by law!

Upon showing up at the Dallas/Fort Worth airport location with my online printout for a Cadillac CTS for one week at $476.00 total....unlimited mileage. I was offered a Grand Marquis... fairly large car... which we did not need, not to mention the gas. Was told that there was a 'special' on the Ford Escort, Rav 4, etc... at half... yes, half price... Took out a Durango. After a few hours... found that the rear hatch did not lock. Went back and exchanged for a Rav4... not a problem. The problem was, the week cost me... are you ready? $822.37! Well, in my calculations, half of $476.00 does not work out to $822!!! They seem to be on serious commission, as they are very eager at the counter to move on to the next 'sucker' in line (not the way hourly staff usually operate!). They blamed the 'excess' on 'taxes', come on!! Do yourself a favor... go elsewhere. As they say, if it sounds too good to be true... it is!!!

Run away! Why patronize a business that exists to rip you off? Check them out, it's all bad. Hit my credit card after all was done for more money! Don't do it...

I refueled the car within a few miles of the airport, but was charged an automatic fee of $9.75 for "gas" as I did not give them a receipt! I went to the trouble and expense of paying $3.75/gal to refuel, but did not know I was supposed to get a receipt. I travel frequently and have never been required to give a receipt (they check to see that the gauge is on full). There is no way they could have squeezed any gas into that tank, let alone a gallon. They should verbally tell customers about the receipt and the charge at the time of the rental (when they ask if you want them to refuel it for you).

Had an RSVP for 1230 a.m. No car until 130 a.m. No toll passes available. Was told by agent didn't need one, just go through and the state will bill Dollar. Came back at 7 a.m. to get a toll pass. Was hit with another $89 fee that was not on a previous RSVP or this contact. On hwy, car acting up at 65 mph; called and was given a $20 discount. Upon returning car, told staff I was paying with cash. Told to go inside. Agent inside said I needed to go back out and close contact out. Outside agent took me inside to Mgr. Mgr told inside agent told agent to close me out. Not without an attitude. No discount on there. Called person who okayed it. Not in office. Mgr said to give it to me. However never was given discount. POOR SERVICE - UNRELIABLE CAR - NOT PROMISED WHAT I RESERVED. Never again will I use Dollar.

Stay AWAY! Not only that they changed their internal car policy without telling the customer. These scumbags now charge you for the same vehicle one class higher. No sorry, no refund - nothing. And be aware: Dollar now forces every external vendor of vouchers to include the clause that you have to purchase a full tank worth of fuel - independently of what you actually used. We had the car for one day, after returning it the tank was still filled more than 3/2 and we had to pay about $82 in addition for gas that we didn't use - more than the rental rate! By the way: staff unfriendly, the car was smelly & dirty. Good bye Dollar. Lesson learned: I take my $ somewhere else and will advise everybody to do the same!

Do Not Rent from Dollar in Maui. July 2013, I rented a vehicle from Dollar Rental Car in Maui. When returning the vehicle, the female immediately pointed out some scratches on the vehicle and claimed they were not there when I checked it out. She called a gentlemen over who basically pointed for me to pull aside and shook his head. She said... "You would know if you hit something, right?" I was almost in shock that she was accusing me of the damages. I was again told to pull aside and go in the building to speak to a representative. Parking lot lady kept shaking her head saying... oh no, you should have this, you should have that.... I parked the vehicle and went in the building politely waiting for this representative to listen to me. She asked when and where the damage occurred.

My wife went from Seattle to LAX today. The rental car was already set up with Dollar Rent a Car through Priceline, as was supplemental car insurance. It took 30 minutes for the Dollar shuttle to pick her up at the airport and 2 hours and 20 minutes to wait in line at the Dollar rental office. So, it took as long to get her rental car as it did to fly from SEA to LAX! Then they told her that they didn't recognize the insurance that Priceline sold her and told her to buy the insurance they offered. My wife was too tired and frustrated to argue and ended up paying for this extra insurance. Since she called me with this news, I have been reading reviews on Dollar and see that poor service, add-on's and questionable charges are common complaints.

I rented an economy car and minivan. They guarantee a low price, but the refueling charge is a complete rip off. It is $9/gallon to refuel. Got up late and was about to miss my flight and did not have time to fill up my car. For a half of tank of gas, it cost me $120.00. It would have been cheaper to miss my flight. Advise: miss your flight - it is cheaper than their refueling cost.

I rented a Dollar Rent a Car on Southwest Air website when I purchased my airline ticket. At the airport in San Diego they have a small van. I had to take the second van which was an extra 15 minute wait. The car rental is located out of the airport and is a 12 minute drive. Upon leaving the pickup van I had to wait outside the rental office due to a long line. There were so many complaints that they finally used the Thrifty representatives who were also in the building. I was assigned a Thrifty Rep who tried to sell a lot of extras and I told her that I had waited 40 minutes to get to her and just wanted a car. She stated that they charge $2.88 for gas and I could save time if I paid the gas up front. I did just that and quickly signed the rental agreement which was higher than the proposal.

Where do I begin with my experience with Dollar Rent-A-Car? Firstly, I bought a deal on Priceline for a Mustang and registration at the Ontario Airport, took me at least 40 minutes with my husband impatiently waiting. Compared this with Hertz, who took me 5 minutes FLAT! Secondly, I was not happy with the Mustang as the back seats were too tight for the passengers. When to return after 3-days and the supervisor, some of the staff has an "attitude" - surprised for what I paid for Mustang rate and triples the price per day to downgrade to economy. Imagine my surprise and shock. Then, tells me haughtily after seeing my utter surprise - I can honor the rates. Thirdly, I called the call center to get help. And they all told me I have to visit the counter, but they can reserve the car for me.

I would like to share this incident. When reading it you'll see it's a self-explanatory situation that my wife and I experienced with Dollar Rent-a Car in Los Angeles on August 5th, 2013. Suffice it to say I sent this letter to their corporate offices in Tulsa, Oklahoma (by registered mail) August 23rd. I waited for a response, then I followed up with an online email about a month later to their customer service site. Their automated response is pasted directly below letter. Thus far, I never received any answer from the Dollar Rent-a-Car. Anyway, please feel free to go after this company in your own inimitable manner, and if you can.

Rented a card from Dollar Car Rental at Frankfurt Airport, Germany due to attractive Internet rate (via Travelocity). What reservation did not say is that Frankfurt airport has TWO car rental locations (one in Terminal 1 and one in Terminal 2), but Dollar has only a presence in ONE of the two (all other car rental companies like Hertz, Avis, etc. are present in both locations). We arrived in Terminal 1 an went to the rental car location in Terminal 1 (which is opposite of where we arrived and Frankfurt airport is huge). Of course, Dollar is in Terminal 2 and to get there you have to walk again back across entire Terminal 1, get on a train and go to Terminal 2. This is me pushing my father in a wheelchair and pulling a suitcase behind me. Took us 1 hour just to get to the renal car counter.

This is a copy of the letter I sent to Dollar after the Fact:

I had the very bad experience renting a car at Dollar Rental Car. My husband and I went to Cambridge on the Labor Weekend. We rented an economy car from Dollar Rental in Boston Airport (attractive internet fee). Our flight arrived to the Boston Airport at 3:00 pm and we was waiting shuttle bus to pick up us to the rental location almost an hour. I called the rental office twice during the waiting period. We spend 20 minutes to get the paper work done, but there was a 1 ½ hour wait to get the car. I asked the female agent who is so rude how long I need to wait get my rental car when I wait after 30 minutes, but she forgot put my name on her list. After another 30 minutes, I asked same question, her told me that she can’t tell you how many minutes I need to wait, because I rented an economy car and there is no economy car coming.