Dollar Rent A Car Reviews

We made it home (Sunday night) and then I got the next door neighbor in the morning to jump the car off so I could take it into town and turn it in. I was supposed to fill up the tank, but since I couldn't turn the car off without having someone to jump it off again, I didn't. They originally fussed about that, but then agreed when told it was against the law to fill the car up when it was running. I don't know if I was overcharged for the gas or not. I'm also tipping the man who jumped it off for me. I will definitely make sure everyone knows of my horrible experience.

It was over 100 degrees in that parking lot while we waited for assistance. In addition, they charged me $15 for an early return that would not have happened if they had been helpful and taken responsibility for a vehicle they rented me with a dying battery. I do not know if they knew the battery had problems, but since it didn't recharge, there was definitely something wrong with the car and I don't think I should have been charged for the early return. They also charged me an extra hour which I would not have had to pay if it hadn't taken me an extra hour to get it started in the morning.

I later learned that they charged me $289.33 for a one day rental and then three days of late return fees for an additional $319. I complained and they told me that I signed a one-day contract but admit that that vehicle nor any that they rent rents for $289.33 per day. In looking at the contract, I noted that the contract is not in my name. They can't explain that. They simply state that you signed the contract and we are not refunding any credit to your card. I then went to American Express (who I now find have a business interest in Dollar - they partner up on special rates).

American Express now says that they contacted Dollar and that they told American Express that they have a valid contract and that they will not give a credit. American Express simply stated the merchant told them that everything is fine and that I will not get a credit on my credit card bill. The correspondence that Dollar sent to American Express is addressed to two separate names and American Express still doesn't get it. I lost $319 in addition to the original $289.33 for a 4-day rental of a car that Dollar admits rents for between 40 and 50 dollars a day. I believe 19200 of the California Business and Professions Code applies.

On Thursday afternoon, I was done with the business portion and returned my Enterprise rental car (I rent from them almost every week and have never had a problem). We then went out to dinner with some friends a few towns over. Coming back from our friend’s house, I was stopped by the local police for failing to have a state inspection sticker on my car (NH state requirement). The police officer was nice enough not to issue me the citation, which he legally could have done and recommended I exchange the car for one that is legal to drive in NH.

I went back to Dollar and went to exchange the car. The girl at the service counter had already been called by the police department so she was aware of the situation. They didn't have another car in the rental class so I either needed to pay $10 more per day for the remaining days or downsize. I wasn't willing to pay more so we got stuck in a small car. Every car rental place I have ever done business with always upgrades you if what you rented wasn't available, but not Dollar. So I ended up with another dirty car, but it did have an inspection sticker.

We returned that car on Saturday June 14, 2009. I noticed another car being returned at the same time with no inspection sticker so it seems to be a reoccurring theme for this location. I then had to go debate the billing with the rental employee because I should have had 10% off for using my AMEX card and the employee during the exchange said I would get 10% for having to go to a smaller car. They finally made those adjustments.

I had also asked to have my wife removed as the 2nd driver during the exchange on Thursday but they said only the manager can, I am still working on contacting her. I work as a regional manager for a large company and I am will be making this story known to them so they do not make the mistake of using Dollar Rental Car for any business or personal car rentals. The company wasted my time having to drive back to the rental place to exchange the car. They also wasted the police officers time, pulling me over and running the plates and my license. As of that date it appears they are still renting cars that should not legally be on the road by failing to get the mandatory state inspection completed.

I want Dollar Rental to understand that my time is very precious and that is not something they can give back to me, so it needs to be highly respected. I expect a management team to be able to take care of customers during a shift change no matter what time of day the shift change is and the customers need to be more important than the employees going home. I took the keys from the counter and proceeded to the rental garage with my luggage for the second time. I found the car and documented all the damage. Still, there was no agent in the garage over a half hour later. So I just drove out of the garage with the car. As soon as I got onto the interstate, the brake light came on and I had to pull over. The light went off so I proceeded. After making a stop and getting back onto the interstate, the brake light came on a gain, this time I was in heavy traffic and did not stop, but the light went off. Upon stopping for gas, I realized that the gas tank spout was not connected to the car. I am not sure what the safety precautions are on that and don't understand how they could rent a car in that condition. I am due to return the car tomorrow.

On Monday morning, I called both the location manager and 1-800 toll free to make sure and they both told me I am fine. Then, two days later, I checked my credit card statement, I was indeed charged for extra two days. I then called the location manager and 1-800 toll free number. The location manager told me that I was responsible for returning the car before the location is closed which is at 12 pm even if the contract said I could return the car at 12:30 pm. I argued that I was not informed with such information and there is no such clause printed on the contract I signed. In fact, the only thing that printed on the contract was the 12:30 pm time I should return the car. You know what's next? They bounced me back and forth saying it's each other's responsibility to take off the charge. So far, I haven't heard anything back yet.

When I did return the vehicle, I was being charged $250.91 for a car that was only $118 plus $35 for insurance. What I wasn't told was that I was being charged per day for the insurance, so I now have a charge of $119 on top of my rental fee of $118, plus the other little charges they like to throw in. When I called to complain, the only thing I was told was I signed the contract and there was nothing they could do. The gentleman on the phone was sure to break down every detail of my charges on the contract that I signed, which the person at the counter conveniently failed to do. You need to be an accountant to understand all the figures they detail on their contract. Bottom line: always read and ask questions before you sign anything.

I told the Dollar road assistance person that I had a mediation the next day (the 13th) and a flight out of SFO right after the mediation, and I did not want any difficulty getting to the airport or making my flight. I was told there would be no problem. On the way to mediation on the 13th, the low tire pressure light came on again. I called Dollar's road assistance again and was told that I would have to pay for a tow company to come and put on the spare although the car was supposedly new. After waiting for 2 hours, I found that the tire change did not help the situation. I told Dollar that they had to get me a new car that was safe to get to the airport. Four hours later, they had a horrid car towed in. I had to leave and stop the mediation 8 times to address the problem. I was treated shabbily by Dollar personnel.

On March 21, 2009, I rented another Dollar car from Oakland airport only because all other companies showed very high rates (apparently due to Spring break). When I arrived, there was a line of about 6 people all waiting for a car with no car except 2 Sebrings. I was given one of them, which had not been cleaned because there were empty water bottles on the floor of the back seat, and the car was dirty on the outside. I asked why students on Spring break were given priority over regular express members. I was not given an answer. I took the car and then noticed that the entire car shook when I stepped on the brakes at a speed of 50 mph or more. When I drove at lower speeds, there was no vibration.

I called Dollar's road assistance again and was told that the break rotor was bent and would cause the vibration once the car warmed up at higher speeds. I waited until after 11 pm for a new car. I requested a Kia or another economy car, but was given a bright orange-gold Mustang with faulty turn signals. I was so upset that I called and had them tow this car away as well. I was promised four times that a supervisor or manager would call me. No one called. I finally reached a supervisor called Jason who hung up on me when I started calmly to explain all the difficulties. I called back and waited on the line for supervisor Randy (no last names are allowed, per the representative) for 25 minutes before hanging up. I sent Dollar a letter demanding full refunds for the last two rentals and demanding $900 for three hours of my time, explaining that I had spent much more than that amount on their car troubles that had placed me at risk. They have yet to respond.

I lost a number of hours of sleep and work time trying to solve their problems.

When we returned, I was told to call 866-434-2226. The contract doesn't say that we are going to be charged an additional $53 because we are from the Bronx. We called Dollar car rental and spoke with someone by the name of Rebecca (rep ID #**). I was placed on hold for a long time because we asked to speak with a supervisor. The supervisor told us to speak with the manager there on the premises, which you can see is a runaround getting someone to answer my questions. Her name is Samantha. I want someone to explain why I was charged an additional amount. This is discrimination!

I asked to speak to a supervisor. He called her and hung up the phone and said she said she was to busy to talk to me. I insisted to talk to her, he gave me her cell number and she was furious and told me she couldn't help me. If it said my license is invalid, they would not rent me a car. I asked the man if they had run out of cars or something he said "no, sorry I can't rent you a car."

So I went to another place at the airport, they ran the credit card and driver's license with no problems. They said if Dollar could not rent because they have no cars they have to pay the difference. SO they lied and said the Credit card was no good, I proved that to him there, then it was the driver's license. So how can I get reimbursed the extra $150.00 they cost me? The supervisor's phone number and name follow: Sarah ** Oklahoma City Airport.

I did take a picture of the screen showing "Not to rent" and the man that helped me. This is what the picture shows. "Do Not Rent, Drivers License Denied." The reservation I had was for 2 days, $63.52. Their regular rate that day he charged the man behind me was for $60.00 per day not the $18.00 I had reserved.

On my recent rental, in Nashville, Tennessee, the same situation arose. I rented for one week, called and extended, was assured there would be no late charge. When I returned the car two days early, I was billed for the entire time asked for, plus billed for a late charge. I have made several calls to their 800 number. They refuse to credit my account. So, my question is: Why was I credited in the first situation and not credited on the second? I might add that their customer service stinks. Do you think I will be renting from them again OR referring my clients to them? I don't think so!!!!

On 10/02/2008 I went to the Dollar Rental Car website and checked their daily and weekly prices for a Compact Vehicle and I noticed that the prices are $84.00/Week and $14.77/Day respectively. After noticing the price difference between what I had to pay for the vehicle and what they had posted and advertised on their website I decided to return the car back to them. Therefore, I returned the vehicle back to the Dollar Rental Car Store at their San Jose location after one day on 10/02/2008. They charged me a total of $112 for one day.

It is understandable that there are price differences from day to day, and based on whether or not someone makes the reservations ahead of time versus doing a walk-in! The bottom line is that charging $59.99/Day for walk-in, and posting a price of $14.77/Day for a Compact Vehicle on their website is not right and should be considered misdirecting the consumer and should be noted as price gouging. A price difference of $5.00 to $10.00 per day based on different situations and criteria can be justified, but not a price difference of $40.00 to $50.00 per day!

Based on the advertisement from the Dollar Car Rental Company itself I am disputing the charge of $112 I had to pay for the Compact Vehicle I rented from them for one day on 10/01/2008, and I am asking to be reimbursed the price difference between $59.99 and $14.77 for a total amount of $45.22 by the Dollar Rental Car Company.

We called Dollar from the Alamo counter and explained the situation. The person I spoke to told me to wait a minute and began talking to someone in the background. While I was waiting for a response, the Alamo representative began talking to me as I explained my frustration with the situation. She made an innocent comment stating that Alamo did not have a policy of overbooking. I replied that I think that would be a good lesson for Dollar. Immediately, the Dollar representative began yelling at me on the phone stating that he did not appreciated my attitude and that it was uncalled for. I asked if he even knew what I was responding to. He said no. I then told him that based on the situation that DOLLAR had put me in I was being more than cooperative.

I had not raised my voice, I had not cussed, I had not complained a SINGLE time. He continued to berate me at which point, I became upset and let my husband deal with the problem. He hung up the phone and went back to the Dollar counter where the same representative, whom we later found to be named David **, continued to be uncooperative and kept insisting that he was just trying to help us. My husband replied that we appreciated that but the only way to help us was to get us a car. He even tried to tell my husband that just because we had a reservation, it did not guarantee that we would have a car. I think he should be shown a dictionary as the definition, by Webster's, of reservation includes an arrangement to have something (as a hotel room) held for one's use ; also : a promise, guarantee, or record of such engagement. By the very definition, a reservation is a promise or guarantee!! My husband finally had to become firm with Mr. ** and miraculously, a car was found for us. I truly believe, that had my husband not intervened, Mr. ** would have continued to be disrespectful and bullyish to me and I would have been left high and dry. As soon as a man entered the situation, he became accommodating and helpful.

I feel that I was disrespected as a customer and a person. The simple fact that we had a contract for services to be rendered, that initially the company was not going to honor, is enough for me never to use the company again (much less recommend it to others). Combine this with the horrendous attitude and customer service given by Mr. **, and the situation is even worse. I cannot see how this company will continue to survive when there are so many other choices out there. I suggest a change in policy and better employee training. My experience was (negatively) unforgettable. Due to the time this took, we were unable to go to a nice dinner with our hosts and ended up having to go to an all-night diner. Luckily, nothing else (except my sanity) was affected.

There was no damage to the vehicle at time of return. The vehicle is either not damaged or it was damaged after I return it and prior to their inspection or someone at Dollar Rent A Car damaged it and they are trying to get me to pay for it. In any case, I have no intention of paying for any damage that was not there at the time I returned the vehicle.

DOLLAR WILL BE HARD PRESSED TO SEE ME AT ANY OF THEIR COUNTERS AGAIN.

When I arrived in Sacramento, the man at the counter asked if I'd like insurance, I showed him the reservation through Orbitz that indicated the insurance policy. The amount they charged me was $143.12, which seemed high to me, but I thought maybe I'd been mistaken and the insurance was not prepaid. When I returned home and checked my receipt and original reservation I realized that it was in fact prepaid and they'd charged me twice for the same insurance. I called the number above and spoke to Jacqueline who refused to refund any part of the money they charged me although I paid substantially more than what the reservation stated.

Their online quotes are misleading and they charged me for an insurance policy that was already in place and paid for.

I know this very small chip in the windshield was there when I rented. All they keep saying is that you signed a contract and you didn't note that it was chipped so you owe.

No I have wasted at least over an hour of the phone several times with Dollar bloodhounds who are trying to collect $75 dollars from me. This is total [lie] and I will not pay for something I did not do.

They said I had reserved for 10:00 AM, but I only arived around 5:30 PM (because my plane was delayed!). So they rented my car out.

I was left having to rent an extremely expense car from another company, seems there was a trade show in town and all reasonably priced cars were gone.

I will never rent from Dollar Rent a Car again!

I get the car back, way cleaner than when I got it, I had over a 1/4 tank more in gas than when I picked it up to make sure I was not fined for that either. She (Dollar employee) said she smelled cigarette smoke IN the car, well nobody smoked in the car but my boyfriend did smoke one in front of the employee, at the back of the car while unloading our luggage, and she knew that. She was going to fine me $300.00 for that but knocked it down to the $100.00 deposit. I was very upset, and called the main office.

That was over 2 weeks ago and I have not gotten one call from them. I finally called them and they informed me the investigation is over and I will not be getting my $100.00 back. That was a one sided investigation, they one listened to her side. Never called, wrote or emailed me. They will get you and you money. I wish I had paid the extra $10.00 Enterprise was going to charge me, they have always treated me fairly. Not Dollar. I am going to dispute it with my credit card company and tell everyone on God's green earth what they did to me.

I live on $637.00 a month, imasgine what someone stealing $100.00 of that did. I have to pay rent, lights, meds, and transportation with that. Losing that much in a month hurts....bad.

So, we picked up the car Thursday evening and returned it to the location indicated on our paperwork in Lancaster, CA on Saturday the 30th of August (one day early). When we arrived at the location we were told that they don't have the ability to check in the car electronically as they are not 'linked' to the Dollar system. Why would we be able to return the car there if they don't have the capability?? So the Dollar representative HAND WROTE (!) on my receipt that we returned the car on 8/30. Then he called the LAX Dollar location while we were sitting there to tell them the car was checked in.

At this point I was disturbed by the lack of professionalism and sophistication in Dollar Rental Car systems and I had a very bad feeling about the whole situation. We got back to our home and checked our credit card statement to discover that Dollar charged us $454.00 for a two-day rental!!!

I called customer service and after much run-around and holding on the phone (time I really don't have to waste!!) it was determined that they charged a $200+ drop fee for the one-way drop. This is unacceptable and ridiculous, and not at all what I agreed to for charges. Dollar can not just randomly charge my credit card!

It was also determined that they didn't check our car back in on their systems until the 3rd of September when we returned it on the 30th. Also unacceptable. I am very disturbed by this whole situation as not only was I over charged but it hasn't been solved as all they could do is open a case # - no resolution for my time and efforts. Dollar wasting my time and stealing my money doesn't sit well with me. They have permanently lost my business (we travel 4-5 times a year), but in addition I will report this same complaint to every web site out there that takes complaints of this nature. Extremely unprofessional and the lack of customer care is astounding.

My daughter and I drove over from our hotel only to have the person in the office inform us that there were no other vehicles and proceed to lecture me about the science of renting cars (as if I had not learned the same from the thousands of vehicles I have rented during my 36 years in the Federal Government and personal life). So I then proceeded to inform her about the professional side of managing customer relations (A.K.A., don't rent out [junk] to customers, don't promise them something better, don't lie to them about having something better, and don't act like it is all the customer's fault).

Also, I was charged $213.00 dollars for the 3 days I used their 2 wagons. The original rental was supposed to cost only $320.00 for 8 days. I went to another agency and got a vehicle for the remainder of my trip. More money, but better car. TRied to find a customer complaint location for Dollar, they don't seem to have one on their web site. I will never again rent a vehicle anywhere from Dollar.

Will be in contact with American Express to resolve this matter.

Dollar's website provides, Surcharge Information: Taxes of 18.55% will be charged on the entire rental and, thus, the 48% figure was a fraud. I later discovered that I was paying $22.90/day for LDW1 which IS NOT INSURANCE which figure I thought was the daily rental.

I later was billed $26.21 for returning the car with more fuel than the 1/2 tank obtained plus $7 for an extra hour though it was only 11 minutes over the 10:30 AM time in the paperwork which was wrong because we were told that we could return it adjacent to our flight which left at about 1:30 P.M. I filed a web complaint with Dollar.com on 7/23/2008 and have never been given a response nor acknowledgment.

I've been bilked by $195.41 over the figures originally set out and even $80.46 over the $315.26 figure.

Our HONESTY was worth nothing and we were stolen $250.00 We still believe we are innocent of this accusation.ThiJs was a total nightmare.I THANK YOU for this space

My issue is, Why did they not tell me at the time of my reservation that they could not accommodate my arrival time? (I was told by Expedia that my confirmation quoted hours of operation that ended at 11:00 on that particular day, but all other closing times on my 3-rental reservation were for midnight. I frankly didn't notice this one exception.) Expedia said that I would have to take this up with Dollar, because Expedia only works with what the vendor gives them.

My Dollar reservation quoted $75.14 for my rental period. I had to pay Budget $132.78. (Though Expedia quoted Budget rates lower than I paid, the very courtious Budget desk agent said that walk-ups must pay the higher rates.) In addition to the cost, I had to spend significant time and energy trying to resolve the situation. All this was near midnight, making for an even shorter night of sleep that night.

At about 4:15 am on 5/19/08, we arrived at the rental terminal. I unloaded my passengers and luggage. The vehicle was then parked in the Dollar Rent A Car lot area at approx. 4:25 am. I inspected the vehicle and there was no visible damage. At 4:30 am we boarded the shuttle to the airport for our return flight home. Imagine my surprise when about 10 days later I received the letter from Dollar Rent A Car. Its obvious that any damage to the vehicle was incurred after I returned it. I returned the vehicle in good shape and I do not see why I should be held liable for what may have occurred in there lot after I left.

I am frustrated that everything came about long after I had left the area to go home! The pictures I have received from Dollar Rent A Car were photocopies with low resolution and showed white specs. There is no way to state whether the white specs were even damage or a poor photo. I have no way to verify any damage to the vehicle. They could easily have been photo-enhanced images. Dollar Car Rental never returned any phone calls made to them to discuss the damage. The matter was instead immediately handed over to a credit collection agency.

I am 3,000 miles away and have no way to prove or disprove my dispute. I had to pay the credit collection agency or risk damaging my excellent credit rating. This cost me $559.53. Furthermore it was intersting that the lady I did manage to speak with at the credit agency stated that this was the 2nd time in 2 months that the same bumper had damage. Quite a coincidence don't you think! The body shop that provided the quote for repair is T.P Body Repair, Albuquerque, NM.

I feel that it is very poor customer service not to mention business practice to immediately turn a claim over to a credit agency without even trying to negotatiate in good faith or communicate with a customer. Obviously Dollar has the upper hand and I am as a customer am a being taken advantage of. What a poor way to do business. I will never deal with Dollar Car Rental again or recommend them to anyone.

Invoice for damages including fees, loss of use, physical damage came to $559.43.

The fact that a written quote from their offices wasn't honored and I ended up with no choice but to sign the line.

I dont have protection on my CC. Thats why I'm filing this complaint. I dont wish and will NOT pay them a penny.

There were not any damages to the car upon return. We provided a credit card as required when we rented the car for damages and chose to use our personal insurance. It is now over a year later and there have not been any charges to our credit card and this is the first we've heard of any claim. I've read on Consumer Affairs numerous other people who have been in similiar situtations. I believe this is a scam. How do I know the damage wasn't done after we returned it? I'm sure it had to have occurred after the fact. What recourse do we have?

A month later I receive a nasty letter from a collection agency telling me that I owe them $273 for a replaced windshield on the Hyundai. The damage ticket records that a large crack in the windshield was found 5 minutes after I returned it, and I wasn't notified and my signature obtained because I had left. There was no crack in the windshield, large or otherwise, while I was driving the car. There was no accident, or incident. Someone identifying themself as Andrew at the SLC Airport Dollar told me their investigation was final, and I could take any complaint to the collection agency. The national Dollar Rent A Car customer service refuses to help saying that the SLC company is a franchise that they have no dealings with. I would appreciate knowing if I could file a complaint with the police.

Refusing to pay will probably ruin my perfect credit rating.

On March 1st, I reviewed my charge card purchases and discovered that I had been charged an extra $97.60. When I contacted Dollar Rent A Car customer service, I was advised that I had been charged for 6.89 gallons of gasoline that was required to fill the gasoline tank. I advised the customer service representative of the aforementioned circumstances and she replied that I would have to forward a copy of the gasoline receipt before they would consider rescinding the charges. I then telephoned an American Express representative and requested a copy of the receipt. I was advised that it would take between 6-8 weeks to recieve the copy. I next sent an e-mail using the Dollar Rent A Car customer service site advising them of the situation. I have yet to recieve a response from anyone associated with Dollar Rent A Car.

I was later advised by American Express that Shamrock Gasoline was not responding to the request for the gasoline receipt copy.

-The gasoline receipt copy will show that I placed almost 7 gallons of gas in the rental vehicle only a very few minutes before dropping the vehicle off

-The checkout sip will show that I traveled 157 miles. The EPA estimates that the car averages 21/30 miles per gallon, or about 7 gallons worth of gasoline. If the tank was full at the time of pickup (as the rental contract indicates), and I drove 157 miles (as the rental company checkout slip indicates), and I placed 7 gallons of gasoline into the vehicle (as the gas receipt would indicate), into what car did the 7 gallons of gasoline I'm being charged for go?

Additionally, even if additional gasoline had been necessary to fill the tank, how can any company in good conscious charge $12.73 per gallon?

When I returned the car it was very busy and the check in person didn't seem to concerned about the agreement about the gas. I returned the car with 1/4 of a tank of gas. I checked my Visa account when I arrived home and after a couple of days the debit went through for $166.00. Not the $139.00 that was agreed upon. I have tried numerous times to contact Dollar Rent a Car but no one will reply to my emails or calls.

I will never use them again. I was on a limited budget when I took my grandson to Florida. I tried to get the most economical transportation. I could have made a reservation for the most expensive company and still not paid as much as Dollar Rent a Car charged my Visa.

When I got to the airport to pick up the car, I was listening to the conversations the counter reps were having with the customers. They were hustling them at every opportunity. When I got to the counter the guy tried to actually intimidate me into buying additional insurance for $22/day. He didn't offer it, but bascially tried to use fear tactics to shove it down my throat, saying we recommend you purchase this coverage because our deductible is $500. He made it sound mandatory, and didn't even inquire about any coverage I had on my personal vehicle that might cover a rental. I declined the insurance.

Then I got downstairs and SAW THE CAR. It was a cheap, junky little Dodge Caliber with dents and scratches on the rear, no electric entry, and a hatchback with no cover. Who would ever want to rent a hatchback with NO COVER...so people can look in the window to see what to steal?

Because it was a 3-day weekend at an airport, I got a downgraded, overpriced vehicle. . If I had known that was the ONLY car available, I would have said forget it. I called and asked to speak to a manager, and they said they couldn't connect me. Then I got ahold of a customer service lead at the location. She was irreverant and acted like she was getting paid to not listen. They had already documented my complaints but she didn't bother to read it, because she didn't care.

I rented the car for a partial third day and I was late catching a flight so I had to return the car with the tank half empty, which I normally never do. Between the overpriced dumpy car, the third day early return at the full-day charge, and the 200% profit on the gas ($7.50/gallon), they made a fat profit off of me. I knew I had to return the car early, but the gas rates were criminal. I can't verify the charge of over $75.00 for gas...they helped themselves. I hope they remember it, because they will NEVER get my business again. If I see any other charges on my credit card, I will dispute them and make them wish the transaction never happened.

When I got to the counter the guy tried to actually intimidate me into buying additional insurance for $22/day. He didn't offer it, but bascially tried to use fear tactics to shove it down my throat, saying "we recommend you purchase this coverage because our deductible is $500." He made it sound mandatory, and didn't even inquire about any coverage I had on my personal vehicle that might cover a rental. I declined the insurance. Then I got downstairs and SAW THE CAR. It was a cheap, junky little Dodge Caliber with dents and scratches on the rear, no electric entry, and a hatchback with no cover. Who would ever want to rent a hatchback with NO COVER...so people can look in the window to see what to steal?

Because it was a 3-day weekend at an airport, I got a downgraded, overpriced vehicle. I know why they did it this way...they want to coerce you to upgrade, spend more money, and ***** *** on that too. If I had known that was the ONLY car available, I would have said forget it. I called and asked to speak to a manager, and they said they couldn't connect me. Then I got ahold of a customer service "lead" at the location. She was irreverant and acted like she was getting paid to not listen. They had already documented my complaints but she didn't bother to read it, because she didn't car.

Dollar treats their customers [badly] and they act like they're out to [cheat] you. I rented the car for a partial third day and I was late catching a flight so I had to return the car half empty...between the overpriced dumpy car, the third day full charge early return, and the 200% profit on the gas ($7.50/gallon), they made a fat profit of of me. I hope they remember it, because they will never get my business again. I wasted almost 3 hours of my vacation trying to get ahold of someone. If I ever hear from them again before they go bankrupt, they will be reading the documentation of my experience all over the internet and answering to a consumer complaint.

I live in Brooklyn and was told that, if I had checked more closely on the Dollar web page, I would have found a link to special policies that would have mentioned this surcharge. I informed the agent - showing him a printed page - that I had not USED the Dollar web page, having rented via Travelocity instead. I asked how could I have known about this fee since it is mentioned in no way whatsoever on the Travelocity site. He had no explanation, and I left.

I was unhappy that it is a separate charge but was not about to let that ruin my vacation, we got in the car and all was good, until we used the GPS, most of the places we wanted to go to were not on the GPS, We had to stop for direction more then once just to get to the ocean. When we returned the car, I told them there GPS needed to be upgraded as the newer things in Florida are not even on the GPS, the girl smiled and said oh well, charged my account and walked away.

My husband tried to contact Dollar several times. He finally spoke with a representative who said there was nothing they could do for us as the account had been turned over to collections since they had been unable to reach us. Curiously enough my husband had rented a car from Dollar two weeks after this rental and somehow never mentioned any problems to him.

In addition, my husband actually has an account with Dollar. He also provided a valid credit card for the rental and the credit card company was never contacted that we are aware of. We have asked for proof of any damage or any paperwork at all on this rental and have not been provided with anything. The collection agency has told us they will file a claim on my husband's credit because we refuse to pay for damage that we never did. And, of which they have provided no paperwork. I will never rent from Dollar again and I will be sure to tell everyone I can of my experience with such a disreputable, dishonest company.

When I returned the vehicle the agent was obviously busy and stressed out and pointed out that there was a small amount of dog hair and told me that if there were any stains I would not get my damage deposit back. I assured her that there were no stains, and that if she was going to charge my card for that fee then I wanted to be notified so I could come take pictures of what ever they were charging me for. She agreed and I left. When my card was finally charged, the damage fee was on there. I was never notified nor did I have any chance to argue this? how can I defend myself? they could charge every person that comes in with that fee and there would never be any proof.

I was charged additional amounts. Coaxed into an insurance, and charged a damage fee when I didn't leave any damage.

Upon returning the car, to what was a very well lit, daytime area (approx. 4pm) we proceeded to retrieve our bags from the rear, (where I might note all previous damage had been noted), the drop off fellow pointed out some flaw above the driver's, left side wheel. Quite frankly, this flaw was virtually undetectable unless looked at from a certain angle with the right light. There was no paint missing (which is essentially what I look for in the walk through) but was basically a very slight dent prior to painting in the rim.

My actual feeling was that it might have occurred in the assembly body line - so slight was this imperfection that after asking several persons to look at it, they eventually found it only looking from a certain angle. Obviously, given the dark garage and wet condition in which I picked up the car you would never notice such a thing. I thought it interesting that after finding this flaw or damage that the drop off fellow never even completed his inspection but instead began to file his report. I might add it was the same person for check in as for check out. I also took several photos for documentation.

I now have a bill for $40 for damage (what can you actually fix for $40?)plus $12.59 for loss of use, plus another $20 for administration fee. Our feeling is this is just a scam to recoup the lack of investiture in their insurance coverage. I don't plan to pay this ridiculous fee either. Most likely I will never rent from Dollar Rental again.

This incident ruined our ten day vacation at Disney which was not cheap for a family of six. I bought this vehicle brand new for $42,000 with my annuity which was a lifelong savings which I cashed when I retired. I wanted to reward my family and myself a brand new vehicle. Replacing this vehicle is unlikely because of depreciation I will only get book value

When my son arrived at the counter at the Orlando International Airport to pick up his car, he was hassled. First he was told that the driver had to have the credit card. Then he was told since my son was under 21 he would have to pay $30.00 per day instead of the $25.00 per day for under 25. I received many phone calls from my son and he was very upset and I don't blame him. Basically, Dollar refused to rent to him and his friend for the reasons stated above. Dollar left my son and his friend stranded. I phoned Dollar and was hung up on twice. Finally when I got through to try and get someone to honor what was confirmed to me, I was told there was nothing they could do. I asked for the woman's name and she told me Kim. I asked where she was located and I was told the Philippians. Gee, outsourcing again. At any rate, Dollar left my son stranded with no way to get to his hotel and they didn't care. I am requesting that something be done about this problem with Dollar. I will never do business with dollar again. I will also spread the word about how they operate. I wound up getting my son another vehicle from another car rental kiosk at the airport. Needless to say, this was nearly three hours after landing in Florida.

My son's friend has panic attacks and was having one when all of this problem went unresolved. He had this attack due to Dollar not letting them rent this car. My son and his friend were exhausted from having gotten up at 6:00 a.m. to drive to Denver and make their flight. They had to wander around trying to get someone to help them. They wound up paying more than what dollar was going to charge for the week rental.

On March 17, 2008, I was contacted by Mr. Bill Canty,TCC, Manager, Phone: 888-671-1175 X 152, from Dollar Rent A Car, who informed me that I had to pay $575.74 for damages and another $50 for an Administrative Fee amounting to $625.74 in full. I asked him to email me complete information (which he did). One of the documents he emailed included the information about the damages. It shows the primary damage as being the left front fender, and the secondary damage as being the left door (not declaring which left door of this four door automobile). This is quite suspect because on the original paperwork, the inspector for Dollar Rent A Car wrote the damage was a dent on the driver door. Why, then, am I responsible for a left fender also? The black and white photos that he also emailed were so dark that it was hard to see anything. I still could not see any damage on either the fender or the driver's door.

I believe that this is a fraudulent claim by Dollar Rent A Car. In looking on the Internet, Consumers Affairs.com, shows numerous claims about Dollar Rent A Car and what may be fraudulent claims for amounts that are suspicious because the amounts are almost all in the neighborhood of what the deductibles are for the drivers insurance companies; and which, if the driver uses a major credit card, the major credit card provider will cover leaving the driver with a black mark on their own insurance company's record, also.

I have to make a claim for this with my major credit card company as well as my insurance company. I believe this to be fraudulent on the part of Dollar Rent A Car.

I then received a letter from Dollar two months later telling me that they paid the charge. I called them at their designated number and was told they will call me back sometime with in the next 48 hours. I tried contacting them at their recommended e-mail address, and it does not work.

I started receiving bills from JNR Adjustment Company, INC, in the amount of $277.95. However, I do not believe I owe money. For one, I was injured due to a brand new car, Dodge Advenger, 2008 malfunction. I know that car was defective because when I hit the wall, the air bags did not deploy, none of them. The stirring wheel had started jerking slightly as I was driving on Wednesday, July 1, 2007. I had reported it to Thrifty, the location I had picked it up (spoke to Renee in person) and was suppose to bring the car back a that Friday, July 3, 2007, days before the accident so that it could be looked at, but I did not have time to do so and instead decided opt out of driving it until I was able to take the car back.

Finally, on July 4, I had decided to drive to work being I work near the office and had planned on returning it that day but was not able to. That night, on my way home from work, the steering wheel locked as I turned on the FDR drive and went into the wall. I had insurance on the car and did not have to pay for any damages. However, the car was so bad and I was in so much pain and I became afraid to drive. The company wanted me to drive the non drivable car back to dollar rental on July 5 after contacting them and I refused and now I am being charged for towing fees. I should not be responsible for this because how could I have drove the car?

Moreover, I am now fighting with the insurance company which was through Thrifty Rentals, to pay the remaining medical bills I had acrued from this accident. I have no intentions on paying any money for towing the car nor for the remaining week left on the rental agreement. Why should I, when the car was in Thrifty's possession or mechanic shop? In addition, I am about to request a refund for the week that I had actually used the car. I do not feel I should pay for that car rental because it failed me.

They are causing me undue stress and mental anguish because of this. I don't have the funds on my credit card to return home or get a hotel or even eat. now I have to borrow money and try to get home. I do have a witness to all of this!!! I still have my contract and I have the times and dates of the 2 withdrawls

Seven more days passed, and I called back. I was told that it would be Feb. 8 before a check would arrive. On Feb. 8, I called again and was told that it had been sent to Accounting; however, since Accounting did not keep notes on the computer, then the person I was speaking with could not tell me when a check had been or would be mailed. I am on my way to call them again today.

My daughter got on the phone and told them we would not pay for the tire because it had a slow leak when we received it. She also told them the exact tire involved and didn't have to do that. We could have just put air in it, never said a word and turned it back in, but we are honest folks and didn't want anyone else to have to deal with this.

I then went to my sons house and returned later that evening. The next morning, I was going to go to my other sons house and the rear tire was again very low. So, we put air back in it, and decided to return the car (on 12-12) and rent from a more reputable place. We went to turn it in and my daughter paid for it with her American Express card. She was again told we would have to pay for the tire and she told them we weren't responsible. I want to also let you know that the weather that day was horrible and the parking lot was an entire sheet of ice. We couldn't get out of the lot BECAUSE IT WASN'T PLOWED and had to get help from a local dealership. Anyway- my daughter paid and I subsequently got a bill on my Discover card for the entire projected amount of $435.83. I spoke to Dollar and they told me I owe $115.75 for the tire. I called my daughter in NJ and had her call Dollar as well. She called and they told her the $435.83 was being credited back to the account eff 12-17. At no time did she say that we were being billed for the tire. Now, I get my 2nd discover bill and they are in fact, billing me for the tire. My daughter has called numerous times without satisfaction and is taking it upon herself to just pay the bill and get it over with. The windows were not cleaned, the car stunk of smoke and there was no washer fluid in it. DO NOT RENT FROM DOLLAR, I never will again.

1) The 1543 does not take into consideration the time we spent going out, finding a car, coming back in to complain that it was dirty, make some changes to insurance etc, go back out and finally drive out of the lot at 1645.

2) Since they don't go out of their way to be particular about time-out, it is amazing that they are so particular about the time-in. Most rentals that I have been with have been fine with an hour's period of grace for time-out, because they realize that it takes longer than just signing the dotted line and walking out of the building to actually start driving the car.

Anyways, I had to make a couple of calls to dollar. I must say their customer service was good enough to refund the extra day. But I still do not like the sneaky, under handed way in which this was done. My friend who returned the car should have waited at return, till the guy signed out and delivered the receipt. But since he had to rush to catch his flight, he did not do this critical step. I recommend that people always wait and get their final receipt, before leaving the place.

I faced $150 of overcharges.

I phoned their vehicle violation hotline, which was too busy to receive calls. I called back and their voice mailbox was full. I finally reached someone at Dollar, but he was unwilling to drop the admin fees, even telling me that the road was not under construction when I was assessed the tolls! I contacted my credit card company to report it as fraud. After their investigation, they sided with Dollar. A quick Google search of Texas Highway 121 will show that this is the first toll road of its kind in the country, using technology instead of toll booths. How was I to know? Even if I had known, I would have had two options: pay $8.95 per day for $0.75 in tolls or pay $50.75 for $0.75 in tolls.

Extra, uncalled for charges. They are crooks!

Got a great rate of $207 for three days.

They told me to call the shuttle once I arrived, and they'd come get me at the terminal in about 15 minutes. It took the shuttle almost an HOUR to arrive from the rental location (Which is on-site at the airport.)

When I got to the counter to pick up my car, they tried to charge me $272.

They told me that my Orbiz charge was only an estimate, and that I would have to pay more.

Then they said the money over my quote was for gas insurance. And, they said it would be reimbursed when I returned the car. But, they failed to tell me they'd charge tax on it as part of the initial sale.

I did not agree to the gas tax. I used a credit card, not a debit card. They could easily charge me if I did not fill up the tank.

They persisted in telling me that my Orbiz Final total amount was just an estimate.

It was 1 AM in the morning and I was tired, but I told them I was not going anywhere until they gave me the rate I booked.

The counter guy was completely inept.

A 'supervisor' came over, took off the gas insurance and reduced the amount to $220.

It was $13 over my quote but it just wasn't worth arguing over anymore.

It's NOT the money, it's the principle.

These people tried to steal from me.

It's the LAST time I'll use dollar.

How can these people stay in business?

While I was waiting at the terminal for their shuttle, HERTZ must have been by ten times.

I guess you get what you pay for!

I also noticed that they tried to slip insurance past me and charge me for it had I actually rented. They marked i was interested. These dollar employees and the company are crooked. BE WARNED!

A day late for my trip thanks to Dollar and their lies. 3 ticket wasted.

Thirty days later I received a call from a claims collector for Dollar. The claims collector said I had damaged the car, and he wanted the police report. I told him there was no police report to turn in, nor was the car damaged that I had rented. The collector was emphatic that I turn the claim into the credit card company for that he could process and collect on the claim immediately. I asked him questions about what type of damage to the car he was talking about? He said he didn't have to tell me anything and I got no where with him. My insurance company also got the run around by claims collectors at Dollar. Dollar started hanging up on my insurance company. My insurance company believes this is false claim and possibly a scam. My insurance company nor I have ever heard from an attorney. There has been no notice by mail, etc.

My insurance company has all the documentation and wanted to talk with the young man Dollar agent that drove me to the airport; but Dollar says he is not available, nor is he employed at Dollar any longer. My insurance company says they believe this is a false claim on me. In closing, when I rented the car from Dollar I purchased their insurance full coverage to cover the entire car (it's documented and on my receipts).

Nine months later I have discovered Dollar collections has sent this to the credit bureau on me. Through their intentional abuse of the system, they have damaged my credit. And I'm being strong armed to pay for something I know nothing about.

For the past two years, the rate charged is THREE to FOUR times the quoted rate, which I ALWAYS print out, EACH and EVERY SINGLE TIME! The last time, I told them to forget it and went and rented with Enterprise if they would not honor the internet rate. The employee shrugged her shoulders. What does she care? She gets paid peanuts and they all appear to have no more than a 10thgrade or high school education. I have had to dispute charges through American Express but American Express does nothing if Dollar does not agree with the amount being in error.

Therefore, I intend to file a complaint with the SEC, FINRA and the FTC, since they are governed by all three and have them investigated for fraud. The corporate office franchises their name and says that they are not responsible for what the franchisees do but in my opinion, they should NOT lend their name to franchisees committing fraud and THAT should be in the Franchise Agreement.

I am out quite a bit of money, especially with the Euro exchange rate and if these agencies find anomalies in their investigation and they are found guilty of fraudulent practices, that should be a basis to not only bring criminal charges but also a civil complaint to recover charges plus punitive damages.

Situation was resolved.

About a week and a half later I receive a letter from Mary O'Daniels stating that there was windshield damage on the car and that I would be receiving a bill. I was flabbergasted as there was NO DAMAGE to the car when I returned it. I called O'Daniels, left a message and we ultimately started corresponding via email.

I requested Ready Tags for the last ten rentals and she refused. She also refused to produce a picture of the damage. She stated that she knew I caused the damage and that I should talk to my insurance and credit card people and get my end taken car of. On 10/2, I received a bill for $302 for a completely replaced windshield, administrative fees of $100 and one day lost rental revenue.

I am furious as I know that there was no damage to that car's windshield when I returned it. O'Daniels stated that it was a huge crack and it had legs. I think I would have seen something allegedly so big and dramatic. I now do not know how to proceed as I have requested information that I believe I am entitled to and my request has apparently been denied. Don't I have rights?

How do I know that someone at Dollar rental Cars did not cause the damage after I turned in the car. They must have, because it wasn't there while the car was in my possession!

Several months later I received a bill for $750 to repair damages to the vehicle. The bill was accompanied by photos of the vehicle and an estimate from a repair shop. There are photos with the license plate, showing modest damage to the front bumper and quarter panel. The damage data all appear legitimate, but I did not cause this damage.

I have not paid and do not intend to pay. They have told me they are turning the matter over to collections.

1. I payed 2.300 USD for Avis contract, 400 more then I would pay for Dollar contract if car was there as booked.

2. On my Visa card $1.900 is still booked by Dollar and I can not still use this money / week after unsuccessful rental/. I had to pay for home rent the following day and I could not because on my Visa card was not enough cash. This was awkward.

The Dollar lady talked on the phone about some major bodywork in front as well. I am really shocked. I rented with Avis so many times without a problem, I am a premium member and have so many free weekend voucher I can never use in my life. But Dollar was closer to my home this time - and 50 Dollar cheaper than Avis. Well, I saved money on the wrong side. They do not like customers. They distrust customers. The Dollar lady had not a good feeling about the whole thing as well and offerd me a 50% discount. I took the offer to get rid of the thing. But I never never do rent again from Dollar. Shame on me: In 2000 we had a similar dispute with Dollar but I did not learn my lesson.

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When we finally got our turn, the person working the counter tried to charge us an extra $10 because we do not have the same last name. She was sullen and took a rude tone of voice when we told her that we had spoken with someone last night who assured that we would not be charged extra. She finally agreed to call her supervisor who ask if we had our marriage license with us. (Do you carry yours around?) They finally agreed not to charge us the extra.

We made a comment that they won't keep customers treating folks the way we were being treated and the clerk told us that it did not matter to her because they have customers all over the country. This had all taken almost a half an hour. Then, they did not have the economy car that we had reserved and tried to give us a Ford Taurus or a mini van. The who purpose of renting the car was to get better gas mileage than my truck for a trip I needed to make today. The Taurus nor the van was going to help. After spending all this time at the Dollar counter, we did not have time to go to another counter because my husband had to go to work.

In short, Dollar Rent a Car did not do what their website or their employees said they would and the person responsible for their front line of service at the Austin airport was rude and unaccommodating. She should have let us know at the beginning that they did not have the economy car we had reserved.

As it was, I missed out on my trip all together since there was no time for me to make other arrangements.

was $189.

Fraud it is but since it was all verbal and there were presumably no witnesses, there is not much Mary can do, other than complain loudly and hope that Dollar comes to its senses.

I had to take time out of my vaction to make the automobile usable for my children to be in. I get a letter three months later stating we damaged the window of the vehicle and we now owe them for the repair along with missing one day out of service. This is a total fabrication and I think a scam to get more money especially if you do not get the insurance. This happened to us once before and we have not rented a car very often.

Doug should dispute the charge with his credit card company.

When I returned the car, one of the Dollar employees said I 'damaged' the car. When I looked at it, it was a mere scratch and I said I didn't do it while it was in my possession. I was told to fill out a damage report. I was upset that there was a scratch, and I believe that it was there before I took possession of the car, I just didn't see it in the dim lights of the garage.

Nevertheless, I wrote in my damage report that I felt it was there beforehand. I also believe that the 'damage' would hardly be over $50, and that it wasn't a big deal. However, weeks later, I received a bill for $794.20 which is completely outrageous! Even the black and white pic they sent me to show the damage hardly shows any damage at all.

I think that they are scamming me by using the dimly lit garage so customers can't accurately examine their cars. It is unfair and ridiculous to think they can get away with it.

Like Doug, Stephanie should dispute the charge with American Express.

'Jack', the Dollar assistant then proceeded to start processing the details. When I asked why we needed an upgrade he said that the car booked was only a 2-door compact. He also omitted that there would be an additional cost for this and additional insurance for the upgrade!

When challenged and informed your website clearly describes the 'economy' car as a Kia Sephia 4 door/5 seater saloon (NOT a 2-door compact) he just ignored this and continued to ramble on about superficial detail relating to the upgrade being a "nice" new silver car with only 1600 miles on the clock!

Unable to access the information on the website and quickly becoming exasperated by the patronising and weak sales pitch from your employee and realising we still had a 6+ hour drive to LA on our hands we said we would follow up the complaint at the end of our holiday.

After the way I and my friends were treated so patronisingly and in a way which assumed our money was there for Dollar to take as they wished, I suggest that the unnecessary upgrade and related insurance fees are returned in full and compensation made promptly for the outrageous way in which we were treated and had our valuable time wasted by your employee.

Paul tells us the complaint was submitted more than a month ago and -- surprise! -- Dollar has not yet chimed in with its two cents worth.

On the Dollar Car Rental agreements, we were asked to initial seven places and then the clerk showed what we believed to be a fair total of $194.89 for each car. The clerk did not mention at any time we would be charged an additional $80 in special taxes when we returned the cars. My husband and brother returned the cars on Saturday, Feb 19 at 11:10 a.m. I remained at the airport with the children to check baggage.

The final invoice was $321.03 for each car. In the beginning we believed the cost of each car would be $194.89 + $46.89 (for 1 extra day due to cancelation of our flight on Fri 2/18/00--a bad snow storm at O'Hare). But another $79.25 was added to our credit card for 1) reimbursement Property T & L at $12.00, 2) concession rental $25.38, and 3) Tax 15% $41.87. As consumers, we would like to have been told this when we signed the agreement. When my husband asked for an explanation, Dollar Rent A Car said all out of state customers pay a special additional tax for the new sports stadium in San Antonio.

And residents of Texas are exempt from this special additional tax. Cities throughout the land lose no opportunity to soak tourists. There are exorbitant airport taxes, hotel taxes, telephone surcharges amd -- as Linda learned -- remarkably audacious taxes on rental cars. Frequent travelers come to expect these impositions, which doesn't mean they like them.