Dollar Rent A Car Reviews

I returned the car with full tank of gas with a receipt showing full tank gas. They still charged my American Express 153.00 for fuel. I disputed the charge with AmEx. They lied and send the wrong information. I DON'T recommend DOLLAR RENT CAR. THEY ARE LIARS.

This Burlington office is claiming that I damaged a car but won't even talk to me. The car wasn't damaged when I returned it and after TWO weeks they reached about it. They won't answer my questions if it was rented out after me or could have been damaged in the lot. No one will talk to me or can answer any questions. Two weeks after asking my questions, I got a bill in the mail. Seems like a scam to me!

I rented a car for 5 days at Newark Liberty Int. Airport. They offered me an option to cover all tolls for $165. I asked specifically if that covered everything, also entering Manhattan, as I knew that there was a new charge in certain areas in the southern part of Manhattan. They told me everything was covered. So I accepted and paid the $165. Now I receive charges on my credit card for entering the southern zone of Manhattan and when I called them to claim the charges they told me that is because it's not a toll but a congestion charge. On top they not only charged me the fee but also an administrative surcharge. What was the sense of paying $165 beforehand? Incredible. Last time I rented at Dollar/Hertz. Be aware! They are dishonest, misleading and robbing their customers.

I made reservations through Expedia flor my flight and car. Flight was perfect. Then comes to the rental car. I opted for them to choose the car I would get. I get there the gentleman said, "We need the card to put a hold on it for the rental car. That’s fine. That is what they do. He was looking in the system and said, "I found a better car for you for 110.45. You will need to get hold of Expedia for their refund." I said, "That is great." No problem with the car. I returned it a little earlier than expected. The young man checked the car. Everything was good. He shared I would receive an invoice in my email.

Rented a car and when I arrived at the airport, the flight was cancelled. Called DOLLAR RENTAL FOR 2 HOURS TO CANCEL MY RENTAL WITH NO SUCCESS. They stated they needed to cancel on the website. Access denied. I was unable to cancel after calling four times and requesting a manager because no customer service representative was available to cancel or modify the reservation.

Their website wasn't letting me drop off my rental in another city because of an error. I booked from Las Vegas to drop it off in Las Vegas and then called to ask if they could change it. They didn't change it but said I could drop it off at another location with no fee. After I dropped it off they charged me $200 extra!

We had a reservation for a vehicle pickup at noon at BWI. We’re over 2 hours waiting thus far and there are no cars out in the garage in the Dollar parking spots. There have to 25 people sitting here on a the floor waiting for cars. Not a great way to start vacation.

Trash. Don’t bother making a reservation, they don’t honor it. I made a reservation a week in advance, went in, just to find they gave away my car, ruining my holiday weekend. The guy behind the counter could have cared less. I will pay the extra money and go somewhere else next time.

I rented a Wrangler online through Priceline. When I got there they allegedly had no Jeep Wrangler per unfriendly irritated front desk clerk. They allegedly had a compass much smaller or a VW Atlas. I went to get atlas at parking spot number 1332 far away and other family was driving away with my rental. All of a sudden they offered the Jeep Wrangler. Which were plenty in their parking lot. Fyi... The Jeep they rented me had Roaches that I had to kill with Zevo from Walmart. I should have charged them to fumigate their Jeep. They pushed to sell me insurance I didn't want. They pushed toll insurance that I didn't want. I declined all. I filled up full tank of gas before returning at Circle K. Guess what. They charged for more gas when already filled it up before returning the rental. I returned it with a full tank.

Terrible customer service. I got charged for insurance coverage that I declined, and for additional undisclosed "airport fees" despite the fact that it was a Priceline prepaid rental. Don't be lured in by so-called low prices. They are the worst.

I had a very favorable experience with the services provided by Dollar Rental. One staff member, a young and professional ** woman, stood out for her exceptional assistance throughout the entire process, which I genuinely appreciated; she was wearing bracelets in the colors of the ** flag. I look forward to the possibility of working with her again for my future car rentals. Overall, the level of customer service was commendable, and her dedication has positively influenced my decision to choose Dollar Rental for my upcoming bookings.

I had a wonderful experience with Dollar! Got a great rate for a nice car. There was no wait for pick up or drop off. They upgraded us to a SUV without us even asking. Upon looking at our receipt after we dropped off our car we noticed an extra fee which we never asked for. I emailed them and they said it will be waived! Would use them again anytime

This was the worst experience ever. I was aggressively told I would be held accountable for not buying their insurance. The salesperson was very harsh and threatening, trying to instill fear into me to buy the insurance. I was also told I would be reimbursed for prepaid fuel that wasn't needed, when actually they don't give refunds for unused fuel. Didn't find that out until I saw the charge and called them. I prepaid for a full tank and when I brought it back it was 1/3rd full and they still billed for the full tank

The worst experience. The customer service is horrible. Overcharged on everything. Trying to get a refund on things I should not have been charged for, did not happen. Only out to make money. I will never again rent from them.

Horrible experience with one of the me Need se PBI airport Dollar. Representative, female, was upset because she couldn’t find her phone. She leo asking Siri about searching for it leaving us, the customers, waiting and having a horrible experience be a use she was in a bad mood. I had guests and didn’t want to upset them because of her, so I left without any explanation of anything. She charged the card, which I had already paid. Today is Friday June 6, 2025 and she was at Belvedere Road office seating on right side as you go in. I give specific details, since I believe we had so many choices to rent a car, and she ruined our day because of her rudeness. She doesn’t deserve to have that job if she’s going to be that rude.

Reserved a car 5/5/25, land at the airport (5/17/25), go to the counter to pick up the car. Was told they have no cars left. Spent the next 4 hours stranded at the airport, calling looking for a car for the week. Called the dollar 800 number and was told it's up to the location to refund me. The location never answers the phone. So I dispute it with the credit card company (bills as Hertz). The credit card company charges it back, telling me I didn't cancel the reservation. What reservation, the one they chose to ignore but take my money for? The one that left me stranded at an airport 1000's of miles from home, at least 70 miles from my hotel, which I had a deposit on too, but they honored my reservation. Moral of the story, Dollar is trash, and after learning it's part of the Hertz company, Hertz lost my business as well.

May 2025, picked up a car in Santa Barbara, dropped it off at LAX and was charged a BOGUS $35 WINDSHIELD REPAIR FEE. Got the run around when I tried to get it removed. Rental desk UNWILLING to help - DON'T use Dollar Rent a Car!

Do not rent from Dollar Car Rental at the Portland airport. The customer service was awful. They kept forcing us to accept their insurance and we kept declining to the point they said if you don’t accept, you can’t rent the car. They offered us a car and then didn’t tell us it was an upgrade so we got charged for that as well. The person at the counter just circled a bunch of stuff and handed the contract over. Didn’t go over anything.

Worst company ever. I rented a car and the price that was supposed to be $281.28 actually ended up being $1,428.00. The lady who checked us in was too lazy to change the main driver so she charged us for both drivers even though one was driving. They did not accept our car insurance and basically forced us to pay for theirs and it wasn't even full coverage. NEVER renting a car again due to my terrible experience with Dollar Rent A Car.

Just an overall bad experience. Booked my car with AAA Northeast for $261 total, including taxes and fees. When picking up the vehicle I was constantly asked about upgrading to an SUV or larger vehicle. I had to decline several times. I was then asked if I wanted numerous insurance packages and the tolls. I should have known when I saw the estimated total that something was off, but it was a family vacation and we wanted to get to our resort. (Yes, my fault for sure)

Rented a car. Last day of trip my purse was stolen. Key fob to rental included. Called Dollar. They sent tow truck. Informed me of $200 deposit being kept. Nothing else. I checked out went home. Received charge of $580 for tow, gas, and service fees. I called explained that I couldn't add gas since it towed in. Lady was rude and said oh well car needed fuel.

Terrible experience – would never rent from Dollar again! I booked a car through Expedia with Dollar Car Rental, and when I arrived at the airport to pick it up, they suddenly insisted on doing a credit check. This was never mentioned during booking, and I found it both disrespectful and discriminatory. I didn’t agree to the credit check and ended up not taking the car — yet they still charged me the full amount for the rental I never used. Completely unacceptable. Dollar Rent A Car lost my trust completely. Avoid this company at all costs!

Rented Dollar rental car in Boston (consistently a miserable location to rent cars) and was told it would be cheaper than renting their transponder. I was never told about the ridiculous service charges which exceeds the toll charges by almost 2X. I then received an online invoice from a service I never knew existed with with no itemization but plenty of threats. Bottom line, last time I rent from Dollar and until this service provides more details and I am assured they are legitimate.

To whom it may concern I am sending this email in regards to the service that was provided by your employees at Dollar Car Rental. To me it seems as though they don’t care about the service that they provides. When the vehicle that you’re renting have one price but when it is returned the rental price has been increased by $200 to $300. The price that on the rental receipt was $529.24 but when I returned it I was charged $708.26. I was overcharged for this rental. I returned the vehicle from March 7, 2025 to March 17, 2025 and I returned the vehicle but no one checked the fuel or the vehicle. They just took the keys and walked away. The employees shows lack of concerns about anything. It seems as though this is just a job for them.

The cheapest rental company but they do not disclose their deceitful practices. Run!!! Pay extra money to Enterprise or another well known name but do not get a vehicle from these snakes! I reserved a car online and went to the location to pick it up and was told I couldn’t get the car because I didn’t secure it with a credit card. I asked the girl at the airport desk if I were going to be refunded and she said, "You have to contact the booking company." Which I did, and the guy who barely spoke English outta NY told me that there would be no refund. I said, "So you’re telling me that you took $336 for a car that I’m not getting because you didn’t disclose the credit card requirement," and he said no refunds. So you think I’m paying for a service I didn’t receive? Nah you got me all the way messed up. Charge disputed, new debit card mailed out. Very deceptive practices. I should have read these reviews before putting my info in their system.

If I could give 0 stars I would. Please save yourself a headache and spend your money somewhere else. I was charged twice because I switched the name on the rental at the time of pickup. They did not switch the name but canceled the initial rental so I am now responsible for the rental fees. They have very deceptive businesses practices because I asked the rep if I would be charged and they all said NO. STAY Away.

Terrible Experience with Overcharging and Poor Customer Service at Dollar Car. I recently rented a car from Dollar Car Rental at Los Angeles Airport, and I must say this was one of the worst experiences I have ever had with a car rental company. I feel compelled to share my story so others can avoid going through the same ordeal.

I rented a car in Philly and received 2 cashless toll charges, one for 15 dollars and one for 11 dollars, I received these bills 2 months after the rental. The woman at the counter told me not to worry about tolls, so now am being charged for. I do not recommend this company. They will charge fees for tolls. The amount of the tolls were 1 dollar each and I was charged 27 dollars for tolls and fees.

I booked a flight, and rental through Expedia.ca on July 26. The extra from the flights to adding a car rental was about $850-900 which was including taxes and fees for 8 days. When I checked in Nov 05 their computers were down and they did paperwork form manually. Next day (about 26 hours later), the associate that checked me in phoned me and explained that he forgot to take my credit card information for a security deposit only. (Were Peter's words). I get back from my holiday to find out that Dollar rental has charged my card $1085.19. The car was returned full of gas, to the same location as picked up, early. Should be NO extra fees. They have double billed me, and are refusing to return my money even after they admitted that the rental was covered through the 3rd party Expedia

I booked a rental car for pick up at Rochester Airport via the Economybookings.com website. I got a price lock deal. The deal was that I can get any salon car and I was ok about that. But when I reached there, I was told that I have to take the EV. I refused to accept that car as nowhere in the deal it was mentioned that the car will be an EV. I have to now return the car fully charged. Since I was not comfortable doing that, I was made to wait for 45 mins until they could arrange for a non EV car. I finally got one, but was charged an extra $72 for changing the car option. But I did not sign up for an EV in the first place.... Why should I be penalized? I could have gone for any other vehicle of my choice without going for the deal price as I ended up paying more in total. Worst experience.... Will never go for Dollar again.

I booked the reservation and paid for the rental but as my father was going to be the driver he had to provide his credit card during check in. He was then charged an additional $285.53 in additional services. We declined insurance to use his own but was charged for loss/damage, construction, and roadside assistance charges. The Dollar employee never said that any of that was being added. He recommended we use their fuel as it was cheaper per gallon to which we were charged $50.03 immediately, car doesn't even hold that much gas. Don't use this company, they are not upfront about their costs and add on charges without explanation or consent!

Don’t think you’re getting a great deal when Dollar Rent A Car denies you a car because you got a good deal. I was denied a rental a car because they said my license was invalid and accused me of being illegal Alien trying to get into this country. I believe they gave my rental car away to a more expensive renter. My license was fine being that I just got through the TSA. I would not recommend Dollar Rent A Car. Not happy with the way they do their business.

I will start by saying DO NOT RENT FROM DOLLAR or HERTZ at the DCA-RONALD AIRPORT! On November 22, 2024, Dollar/Hertz rental car at DCA-Ronald airport tried to give me a new 2024 car that had clearly been in an accident. When I went back to the female agent to let her know she said, "That is normal. Just take a picture and you'll be fine". I told her that there is absolutely NO way I am driving that car off the property. She then gives me an attitude and change out the damaged vehicle. The second vehicle she gave me was a mid-size vehicle and I explained to her that I paid for a full-size vehicle. She again got very angry and said in my system a Nissan Altima is a full-size vehicle, which it clearly is NOT. She excepted a $20 tip and proceed to issue me another severely damaged vehicle. What's wrong with all of this is... POOR CUSTOMER SERVICE!

This place charged me triple for my car... What a scam!! Don't rent here. Just lied to my face at the counter, told me an upgrade was the same price because they ran out of cars, and we get the bill and it's triple. Also lied about the battery life and charging for an e-car.

Rented a car from them at the airport in Atlanta. I reserved and paid for the car online. Got to the counter and they charged me again for the rental car. Filled out the complaint form and still have not received any compensation or refund. Probably never will. NEVER USING THEM AGAIN

Rent a car for a few days, five minutes before returning the car I filled up my tank gas and it was full to the top, five minutes after dropping off the car. My credit card was charged for the fuel tried to reach them. Spoke to them prove that I have a receipt, but they still don't listen. It’s a rip-off and stealing money from consumers.

This is how Dollar Rent A Car scam works: Dollar will advertise a management daily/weekly special car offer on sites like Expedia part of a deal package. Yet they don't tell you it's an electric car well knowing most people will NOT want an electric car. When you go pick up the car and tell them you don't want an electric car, they then charge you an additional daily car rental fee on top of the money you already paid for the package deal... And their customer service was rude... We will NEVER rent from Dollar again and we will warn our family and friends to stay away from them.

STAY away from this place, it's highway robbery! I travel for work, for fun, always rent but the first time trying Dollar. They charged me for the insurance I specifically did not want and another $300 for things like frequent flyer, concierge fees etc. My car was quoted $339 and my card was charged $813.00. When you call, you cannot talk with a live person, you submit a form in which they NEVER respond to the forms, when you go to the airport to dispute, ONLY a manager can handle a refund and guess what??? NONE AROUND?! This place needs to be SHUT DOWN. Look at all the BBB reports over 1735!!! Run from this place they will rip you off and you will spend the majority of your time on vacation and returning disputing their scam charges!!!!!

I recently rented a car from Dollar Car Rental at Buffalo Niagara International Airport and was hit with an undisclosed $139.95 fee from PlatePass after the rental period ended. Unfortunately, this experience has left me deeply disappointed with both companies, and I want to warn others about their unethical practices. When my wife and I picked up the car, the EZ-Pass transponder was already open and active, and we were given no information at the rental desk about optional toll services like PlatePass. As tourists from a city without toll roads, we reasonably assumed the transponder was part of the service. At no point were we informed that using the transponder would automatically enroll us in a $139.95 PlatePass All-Inclusive package.

Terrible. Nobody explains anything to you at the beginning of rental. I was not offered the toll pass or told how to deal with it. I tried to pay a toll and the toll lady told me to go through. Now, I'm being charged $100 which my cc company will not dispute until I tt Dollar Rental and the only way you can contact $ rental is some form? What??? Terrible. They and my cc company (Capital One) have lost a customer for life.