Dollar Rent A Car Reviews

Do NOT under any circumstances rent from these guys! I had a reservation, arrived to only find out they had all gone home because they rented all the cars. Been a week now of fighting to get a refund on a rental contract I never got! They claim that without a contract, I can't be refunded? The agent at the counter just keeps repeating the same sentence, no cars, not the manager, can't issue refunds.

Rented a car in Chicago and they must have emptied an entire bottle of Fabreeze as the car 100% smelled so bad it was disgusting. I don't use air fresheners and certainly would never use that much it was crazy. Clean the car, don't air freshener it! Added to that their tactics of getting you to pay insurance are nuts and when I called back and asked why the added charges I was told I have to go back to the rental counter to correct. I told them I'm an hour away already and they said well that's the only way to correct. BS.... then talked to a manager who told me I have to fill out a form and send in a complaint....sure because they play games it's on the customer how nice! And I never got the form. Absurd will never use Dollar again!

Car rental booking #**. I usually never write negative reviews about anyone, but I was ripped off badly by this car rental company. I initially prepaid the entire rental charge prior to pickup with MyTrip.com, and when I came to pick up the car at Dollar Rental, they upcharged me $197 and pretty much forced me to take this extra liability insurance, which I never agreed to in the original agreement. Plain and simple, horrible service. They steal from customers in broad daylight. They are horrible human beings in every aspect. Please stay away from this company for your own sanity.

We rent a vehicle months ago. When we arrived at Harry Reid International AirPort in Las Vegas Dollar car rental told us they rented out all of their vehicles. Even if we made a reservation. They told us to come back at 6am the next day but they couldn’t guarantee there would be a vehicle for us - it depended on if cars were returned the next morning or not. We can not come back tomorrow because we are scheduled for a road trip and have reservations elsewhere.

Dollar Rent A Car is a joke at JFK. I booked a car with my American Advantage miles and there was an extra booking fee of a couple hundred dollars. Not only was the Dollar desk at JFK under construction and being re-routed to another counter, but the employee working the Dollar system either left early or wasn't there at all. We were stranded at the airport, no one would help on the phone or offer any solutions.

Rented a car in October - had to use my debit card for the $500 security deposit as would not accept my credit card with husband's name on it. Was assured this money would be returned to account within 10 days. Have phoned and emailed several times and still waiting for the deposit to reflect in my account. I won't be renting from Dollar again - terrible customer service from start to finish...

Although it was extremely difficult to get through, I did finally reach someone at Dollar rental car who researched the letter and determined it was unjust, and we would not be charged any amount.

I rented a car at Kahului Airport (Maui) on June 21, 2025, using a promotional discount through T-Mobile (coupon 102052), which clearly exempted me from refueling charges. I confirmed verbally with both the employee at pickup and the employee at return that I would not be charged for refueling. Despite that clear confirmation, I was still billed $73.24 for refueling. I called and had it corrected, and the refund was issued—so I assumed the issue was resolved.

I rented a car from 11/13/25 to 11/16/25 and returned the car on 11/16 at 11 am. It was not scheduled to be returned until 12:30 pm. I received my final bill on 11/17 that was literally a few dollars short of double saying I didn't return the car until the 17th and 2 hours late also. I wonder how that could be considering I flew back to California. From the airport I dropped the car off at on the 16th. After I called I was told I would get $100 refund. I was overcharged by $396 so no that is not acceptable. They say it will be 5-7 days to get refunded, which I doubt will happen and I will have to escalate a dispute with my credit card company. This is not the 1st time they have overcharged for something. Run, don't walk away from these thieves!

We picked up a rental car in Los Angeles on November 17, 2025. The lady at the counter aggressively pushed us to purchase supplementary insurance. Although we expressly declined the additional policy, she still foisted the insurance on us and sold it with the deposit. You have to pay close attention to what is hidden in the additional costs. These are unfair practices.

I was promised a $100 refund at the counter after being given a minivan instead of the full-size SUV I reserved — the third row made it completely inconvenient for my needs. Weeks later, Hertz/Dollar refused to honor that promise and brushed it off as an upgrade. Terrible customer service and zero accountability.

Do not use Dollar Rent A Car. My experience was horrible and I will never ever consider a vehicle rental with Dollar Rent A Car in the future. Upon arrival at our destination with 2 vehicles confirmed rented with confirmation numbers, we were told that "someone" had cancelled our vehicle rentals. THIS WAS COMPLETELY UNTRUE. Dollar Rent A Car staff would not honor our confirmed vehicle rentals and we were required to rent 2 vehicles at a cost 3 times the original reserved rate and were forced to incur insurance costs that were not included in any correspondence with Dollar Rent A Car.

We wanted to exchange an electric car for a gasoline one and they complicated everything. They themselves know that those cars are not practical for rental purposes. Additionally, the toll fees are handled by a separate company and they wanted to charge us after we had already set up our SunPass. Every time we rent, we use our insurance without any issue, but this time they did not allow us. A shady operation. We are grateful to certain counter employees who helped us resolve some of the problems.

I have very bad experience with car rental at SFO airport rental company Dollar car rental, long story short I paid $176.00 through Priceline. They always good for me but this time when I reach in counter they said they do not have compact car for me. They have 12 seater van so they charge me 146.00 extra to give me same car. It’s shame really. They know how to blackmail people.

I can't believe how poor the company's customer service is. I prepaid for a car rental, and filled out the online check in. When I got there I was told no cars were available, come back tomorrow and maybe something will be there.

I have also read so many reviews on internet about your office at Love Field airport and they say you try to cheat on them trying to impute them charges like you mean to with me.

Baltimore Washington International Dollar Rent A Car. No cars available for any of the multiple people with confirmed reservations. Noted multiple times on the internet now that we have researched it. Avoid this location.

Do not use Dollar Rental for any government travel. They will not work with you when you are forced to delay a trip and don't need the rental car presently. When asked to talk with manager, the agent disguised his voice and acted as if he transferred my call to someone else. Crooked customer service, crooked agent leads to crooked company!!!!

If I could leave 0 stars I would. We made a reservation, flew from Florida, even CONFIRMED the booking on our layover only to land in Buffalo and find out there are no Dollar Agents in site and all the other companies tell us they ran out of cars. This is absolutely unacceptable. You allow people to make a reservation, tell them they’ll have a car and then give them all away?! What the actual hell?! What kind of business model is this? Do better.

I reserved a car online with a total cost of $633.61. When I checked in the rate change to $1180. I called them to get it fixed and they told me they can't do anything to show the counter when I pick up the car and maybe they can do something. I ended up canceling the reservation and went to National for less

I wish I had come here before using this company. I'm STILL mad about having to give them a $500 deposit at pick up! I didn't see that in my booking, wasn't messaged about it or anything. Just, oh yeah, btw, you have to put up a deposit of $500 or you can't take the car. TF!?! THAT was my budget for my trip! Thankfully, I had my credit card but I ended up going over my limit for the month. Gee thanks! No one showed me where the car was. It was, "Your number is blah blah blah, you go to the left, take the first set of doors, turn right, use the elevator to get to the 3rd floor, turn left, and then your car will be on that back wall." I'm over here like, "Wait, you lost me at 'your number is'. OMG!

Dollar car rental Denver airport was the WORST rental experience I have ever had. Purchased the Prepaid non refundable fee INCLUDING taxes and fees. Did the pre check-in. Arrived at the rental location on a Friday evening to discover there was no such thing as pre check-in, wait in line. 18 stations, only 3 had attendants and one was on break, leaving 2. Waited 90 minutes to reach one station, at which point I was told my prepaid rental was NOT paid in full, but instead there was an additional charge for $162. When challenged, I was told complain to the third party provider, did I want the car or not! BEWARE their advertised prices are misleading, and their service is abysmal.

I made a reservation for a rental car from October 25, 2024, to October 28, 2024, through Hotwire, an online travel company, paying $195.66 (tax: $66.21) and an insurance fee of $44.00 (Charged by Allianz Global Assistance). During the pickup process at the Dollar Rent-A-Car located at JFK airport, there are two podiums with two agents working in the lobby of the other big rent-a-car company. The agent informed me that I was assigned an electric vehicle (I did not ask what exactly the electric car was), although the confirmation email about the car from Hotwire did not inform me that the vehicle would be an electric, so I requested to change to a gas-powered car. Then, the total price at the end became $188.54. The new car the agent changed was the Camry Hybrid.

Dollar Rent a Car offers a 10% off coupon, in exchange for sharing your email. Well, I did that, and the coupon just did not work. If you read the fine print, there are no exceptions posted for pick up location or type of car - so it is a true gamble/guessing game of what will apply for the discount. I also called them and was just told, “sorry, nothing I can do.” These days, we give out our email for coupons all the time. However, I have never seen a coupon that did not work, with no resolution offered by the company. Your email is part of your private information and it ought to be worth something if you give it out. I’m saying be cautious before you trust Dollar, or try to take them up on any special offer.

As I am writing this review, I am still haunted by the nightmare that I experienced at the Dollar Spot following my arrival in Orlando on August 7, 2025, at about 9:30 PM. I was there to pick up a Jeep that I secured online after having completed the booking process, including payment. I fell on a (rude representative) lady who didn’t find it enough to behave unethically but reacted aggressively to my reluctance to accept a Nissan Rogue instead of the above-mentioned car that I paid for. She even said, "I don't care about the fact you don't want it; the car you paid for is not guaranteed." If there is no guarantee, why is the consumer paying a higher price for a vehicle while Dollar seeks to offer a less expensive option that does not match the quality of the one the customer rented? Again, the problem was not even there; a consensus could always be found. Instead of throwing the booklet on the floor while saying, "Call customer service."

Horrible customer service. Couldn't get car we prepaid and were rushing home for a family emergency. So rude and making fun of us. Never again. Will tell everyone we know to stay away! Went straight to Enterprise and got a car.

On the web, Dollar Rent A Car at the Missoula airport seems to be an on-site rental facility. It is not! They don't even have a person there to direct you to the shuttle! We canceled and rented from Hertz on the spot. We were not the only couple who was disappointed. There were two others on the same flight. Priceline should patrol their vendors and make sure they are telling the truth, because dollar Missoula is not!

I returned the car with full tank of gas with a receipt showing full tank gas. They still charged my American Express 153.00 for fuel. I disputed the charge with AmEx. They lied and send the wrong information. I DON'T recommend DOLLAR RENT CAR. THEY ARE LIARS.

This Burlington office is claiming that I damaged a car but won't even talk to me. The car wasn't damaged when I returned it and after TWO weeks they reached about it. They won't answer my questions if it was rented out after me or could have been damaged in the lot. No one will talk to me or can answer any questions. Two weeks after asking my questions, I got a bill in the mail. Seems like a scam to me!

I rented a car for 5 days at Newark Liberty Int. Airport. They offered me an option to cover all tolls for $165. I asked specifically if that covered everything, also entering Manhattan, as I knew that there was a new charge in certain areas in the southern part of Manhattan. They told me everything was covered. So I accepted and paid the $165. Now I receive charges on my credit card for entering the southern zone of Manhattan and when I called them to claim the charges they told me that is because it's not a toll but a congestion charge. On top they not only charged me the fee but also an administrative surcharge. What was the sense of paying $165 beforehand? Incredible. Last time I rented at Dollar/Hertz. Be aware! They are dishonest, misleading and robbing their customers.