Dollar Rent A Car Reviews

We picked up a rental car in Los Angeles on November 17, 2025. The lady at the counter aggressively pushed us to purchase supplementary insurance. Although we expressly declined the additional policy, she still foisted the insurance on us and sold it with the deposit. You have to pay close attention to what is hidden in the additional costs. These are unfair practices.

I was promised a $100 refund at the counter after being given a minivan instead of the full-size SUV I reserved — the third row made it completely inconvenient for my needs. Weeks later, Hertz/Dollar refused to honor that promise and brushed it off as an upgrade. Terrible customer service and zero accountability.

Do not use Dollar Rent A Car. My experience was horrible and I will never ever consider a vehicle rental with Dollar Rent A Car in the future. Upon arrival at our destination with 2 vehicles confirmed rented with confirmation numbers, we were told that "someone" had cancelled our vehicle rentals. THIS WAS COMPLETELY UNTRUE. Dollar Rent A Car staff would not honor our confirmed vehicle rentals and we were required to rent 2 vehicles at a cost 3 times the original reserved rate and were forced to incur insurance costs that were not included in any correspondence with Dollar Rent A Car.

We wanted to exchange an electric car for a gasoline one and they complicated everything. They themselves know that those cars are not practical for rental purposes. Additionally, the toll fees are handled by a separate company and they wanted to charge us after we had already set up our SunPass. Every time we rent, we use our insurance without any issue, but this time they did not allow us. A shady operation. We are grateful to certain counter employees who helped us resolve some of the problems.

I have very bad experience with car rental at SFO airport rental company Dollar car rental, long story short I paid $176.00 through Priceline. They always good for me but this time when I reach in counter they said they do not have compact car for me. They have 12 seater van so they charge me 146.00 extra to give me same car. It’s shame really. They know how to blackmail people.

I can't believe how poor the company's customer service is. I prepaid for a car rental, and filled out the online check in. When I got there I was told no cars were available, come back tomorrow and maybe something will be there.

I have also read so many reviews on internet about your office at Love Field airport and they say you try to cheat on them trying to impute them charges like you mean to with me.

Baltimore Washington International Dollar Rent A Car. No cars available for any of the multiple people with confirmed reservations. Noted multiple times on the internet now that we have researched it. Avoid this location.

Do not use Dollar Rental for any government travel. They will not work with you when you are forced to delay a trip and don't need the rental car presently. When asked to talk with manager, the agent disguised his voice and acted as if he transferred my call to someone else. Crooked customer service, crooked agent leads to crooked company!!!!

If I could leave 0 stars I would. We made a reservation, flew from Florida, even CONFIRMED the booking on our layover only to land in Buffalo and find out there are no Dollar Agents in site and all the other companies tell us they ran out of cars. This is absolutely unacceptable. You allow people to make a reservation, tell them they’ll have a car and then give them all away?! What the actual hell?! What kind of business model is this? Do better.

I reserved a car online with a total cost of $633.61. When I checked in the rate change to $1180. I called them to get it fixed and they told me they can't do anything to show the counter when I pick up the car and maybe they can do something. I ended up canceling the reservation and went to National for less

I wish I had come here before using this company. I'm STILL mad about having to give them a $500 deposit at pick up! I didn't see that in my booking, wasn't messaged about it or anything. Just, oh yeah, btw, you have to put up a deposit of $500 or you can't take the car. TF!?! THAT was my budget for my trip! Thankfully, I had my credit card but I ended up going over my limit for the month. Gee thanks! No one showed me where the car was. It was, "Your number is blah blah blah, you go to the left, take the first set of doors, turn right, use the elevator to get to the 3rd floor, turn left, and then your car will be on that back wall." I'm over here like, "Wait, you lost me at 'your number is'. OMG!

Dollar car rental Denver airport was the WORST rental experience I have ever had. Purchased the Prepaid non refundable fee INCLUDING taxes and fees. Did the pre check-in. Arrived at the rental location on a Friday evening to discover there was no such thing as pre check-in, wait in line. 18 stations, only 3 had attendants and one was on break, leaving 2. Waited 90 minutes to reach one station, at which point I was told my prepaid rental was NOT paid in full, but instead there was an additional charge for $162. When challenged, I was told complain to the third party provider, did I want the car or not! BEWARE their advertised prices are misleading, and their service is abysmal.

I made a reservation for a rental car from October 25, 2024, to October 28, 2024, through Hotwire, an online travel company, paying $195.66 (tax: $66.21) and an insurance fee of $44.00 (Charged by Allianz Global Assistance). During the pickup process at the Dollar Rent-A-Car located at JFK airport, there are two podiums with two agents working in the lobby of the other big rent-a-car company. The agent informed me that I was assigned an electric vehicle (I did not ask what exactly the electric car was), although the confirmation email about the car from Hotwire did not inform me that the vehicle would be an electric, so I requested to change to a gas-powered car. Then, the total price at the end became $188.54. The new car the agent changed was the Camry Hybrid.

Dollar Rent a Car offers a 10% off coupon, in exchange for sharing your email. Well, I did that, and the coupon just did not work. If you read the fine print, there are no exceptions posted for pick up location or type of car - so it is a true gamble/guessing game of what will apply for the discount. I also called them and was just told, “sorry, nothing I can do.” These days, we give out our email for coupons all the time. However, I have never seen a coupon that did not work, with no resolution offered by the company. Your email is part of your private information and it ought to be worth something if you give it out. I’m saying be cautious before you trust Dollar, or try to take them up on any special offer.

As I am writing this review, I am still haunted by the nightmare that I experienced at the Dollar Spot following my arrival in Orlando on August 7, 2025, at about 9:30 PM. I was there to pick up a Jeep that I secured online after having completed the booking process, including payment. I fell on a (rude representative) lady who didn’t find it enough to behave unethically but reacted aggressively to my reluctance to accept a Nissan Rogue instead of the above-mentioned car that I paid for. She even said, "I don't care about the fact you don't want it; the car you paid for is not guaranteed." If there is no guarantee, why is the consumer paying a higher price for a vehicle while Dollar seeks to offer a less expensive option that does not match the quality of the one the customer rented? Again, the problem was not even there; a consensus could always be found. Instead of throwing the booklet on the floor while saying, "Call customer service."

Horrible customer service. Couldn't get car we prepaid and were rushing home for a family emergency. So rude and making fun of us. Never again. Will tell everyone we know to stay away! Went straight to Enterprise and got a car.

On the web, Dollar Rent A Car at the Missoula airport seems to be an on-site rental facility. It is not! They don't even have a person there to direct you to the shuttle! We canceled and rented from Hertz on the spot. We were not the only couple who was disappointed. There were two others on the same flight. Priceline should patrol their vendors and make sure they are telling the truth, because dollar Missoula is not!

I returned the car with full tank of gas with a receipt showing full tank gas. They still charged my American Express 153.00 for fuel. I disputed the charge with AmEx. They lied and send the wrong information. I DON'T recommend DOLLAR RENT CAR. THEY ARE LIARS.

This Burlington office is claiming that I damaged a car but won't even talk to me. The car wasn't damaged when I returned it and after TWO weeks they reached about it. They won't answer my questions if it was rented out after me or could have been damaged in the lot. No one will talk to me or can answer any questions. Two weeks after asking my questions, I got a bill in the mail. Seems like a scam to me!

I rented a car for 5 days at Newark Liberty Int. Airport. They offered me an option to cover all tolls for $165. I asked specifically if that covered everything, also entering Manhattan, as I knew that there was a new charge in certain areas in the southern part of Manhattan. They told me everything was covered. So I accepted and paid the $165. Now I receive charges on my credit card for entering the southern zone of Manhattan and when I called them to claim the charges they told me that is because it's not a toll but a congestion charge. On top they not only charged me the fee but also an administrative surcharge. What was the sense of paying $165 beforehand? Incredible. Last time I rented at Dollar/Hertz. Be aware! They are dishonest, misleading and robbing their customers.

I made reservations through Expedia flor my flight and car. Flight was perfect. Then comes to the rental car. I opted for them to choose the car I would get. I get there the gentleman said, "We need the card to put a hold on it for the rental car. That’s fine. That is what they do. He was looking in the system and said, "I found a better car for you for 110.45. You will need to get hold of Expedia for their refund." I said, "That is great." No problem with the car. I returned it a little earlier than expected. The young man checked the car. Everything was good. He shared I would receive an invoice in my email.

Rented a car and when I arrived at the airport, the flight was cancelled. Called DOLLAR RENTAL FOR 2 HOURS TO CANCEL MY RENTAL WITH NO SUCCESS. They stated they needed to cancel on the website. Access denied. I was unable to cancel after calling four times and requesting a manager because no customer service representative was available to cancel or modify the reservation.

Their website wasn't letting me drop off my rental in another city because of an error. I booked from Las Vegas to drop it off in Las Vegas and then called to ask if they could change it. They didn't change it but said I could drop it off at another location with no fee. After I dropped it off they charged me $200 extra!

We had a reservation for a vehicle pickup at noon at BWI. We’re over 2 hours waiting thus far and there are no cars out in the garage in the Dollar parking spots. There have to 25 people sitting here on a the floor waiting for cars. Not a great way to start vacation.

Trash. Don’t bother making a reservation, they don’t honor it. I made a reservation a week in advance, went in, just to find they gave away my car, ruining my holiday weekend. The guy behind the counter could have cared less. I will pay the extra money and go somewhere else next time.

I rented a Wrangler online through Priceline. When I got there they allegedly had no Jeep Wrangler per unfriendly irritated front desk clerk. They allegedly had a compass much smaller or a VW Atlas. I went to get atlas at parking spot number 1332 far away and other family was driving away with my rental. All of a sudden they offered the Jeep Wrangler. Which were plenty in their parking lot. Fyi... The Jeep they rented me had Roaches that I had to kill with Zevo from Walmart. I should have charged them to fumigate their Jeep. They pushed to sell me insurance I didn't want. They pushed toll insurance that I didn't want. I declined all. I filled up full tank of gas before returning at Circle K. Guess what. They charged for more gas when already filled it up before returning the rental. I returned it with a full tank.

Terrible customer service. I got charged for insurance coverage that I declined, and for additional undisclosed "airport fees" despite the fact that it was a Priceline prepaid rental. Don't be lured in by so-called low prices. They are the worst.

I had a very favorable experience with the services provided by Dollar Rental. One staff member, a young and professional ** woman, stood out for her exceptional assistance throughout the entire process, which I genuinely appreciated; she was wearing bracelets in the colors of the ** flag. I look forward to the possibility of working with her again for my future car rentals. Overall, the level of customer service was commendable, and her dedication has positively influenced my decision to choose Dollar Rental for my upcoming bookings.

I had a wonderful experience with Dollar! Got a great rate for a nice car. There was no wait for pick up or drop off. They upgraded us to a SUV without us even asking. Upon looking at our receipt after we dropped off our car we noticed an extra fee which we never asked for. I emailed them and they said it will be waived! Would use them again anytime