Delta Air Lines Reviews

There were only two Skycap counters in use outside and it was not hard to remember this gentleman. He basically did not do his job and then when confronted by another manager, he lied to her and deemed me a liar. Because of this, I was charged an additional $50.00 for the flight. I hold Delta totally responsible for the way these employees treated us. I have contacted Delta and they have said the investigation did not conclude that any wrongdoing took place. How are investigations conducted if I was never interviewed or had the chance to file a formal complaint? I am seeking counsel from my lawyer to see if I can handle this matter through the legal system.

Then on October 5th of 2008, KAL rescheduled the arrival time in Manila from 11:05pm to 10:50pm. What was explained to us is that, with the rescheduled arrival time, the computer at KAL contacted the computer at Delta to accept that the seat for our 2 year old daughter was wait-listed (not confirmed). The Delta computer had 2 choices, accept or deny. If denied, then the ticket would be cancelled, so the Delta computer accepted. Delta told us that a rebooking was immediately attempted, but that the class fare for this ticket was no longer available. We called to check on seating arrangements on October 17th, 2008. It was at this time that we learned our 2 year old daughter had been wait-listed on the flight. At first, we received no information from Delta as to how this happened, except to assure us that it was KAL's fault and not Delta's and that we needed to contact KAL to rectify the situation. KAL told us that Delta mysteriously rebooked this flight on October 5th, which is when the wait-listing was instated, absolving KAL of any responsibility in the issue.

After several discussions with KAL and Delta, each telling us that the other one was at fault (and we should get the other airline to fix the situation), we finally got Delta to make contact with KAL to discuss a possible solution between the two of them. Delta assured us that this was above and beyond any responsibility they had in the issue, and they were doing this at their own expense to keep a customer happy. It occurred to me that twice now, Delta was aware of a schedule change for a 2 year old (my daughter) and had failed to notify her parents concerning the issue, in spite of the instructions attached to the 2 year old's itinerary that she was to travel on the same flight with her mother. We learned that her mother was on KAL flight 623, while the 2 year old daughter was wait-listed on KAL flight 623 as well as an earlier flight that day. Delta accepted money for the round trip ticket for this 2 year old girl, but said they had no responsibility in notification of the parents if there was any schedule change (per **'s discussion with her supervisors).

It was fully recorded in the Delta records that this 2 year old went from a confirmed status to a wait-list status to the extent that there was a failed attempt to rebook the wait-listed ticket. Further, Delta admits that an erroneous wait-listing status was received and accepted by the Delta computers, but Delta had no responsibility for the erroneous change in status being accepted by their computers. I think they should hold themselves responsible for the lack of protocol which allowed this 2 year old to have her KAL (and Northwest) status change acknowledged by Delta, while not notifying the parents of the 2 year old, in addition to the lack of holding themselves responsible for their computer erroneously accepting a change in flight status for a 2 year old girl, sent by the KAL computers, and then taking no action after the rebooking attempt failed. They say they are not at fault since their computer could only accept or deny the new status. Their computer software was at fault, which leaves them at fault, albeit KAL was at least equally at fault for transmitting erroneous information.

At this point in time, the situation seems to be on the way to being fixed, but we are aware that Delta is getting annoyed at our repeated contact with them to fix this, since in their opinion, they did not have to fix the situation, but are doing so, above and beyond what their obligations should be. The result is that we spent about 17 hours over 3 days trying to fix this, and missed two outings we had planned with our 2 year old. I guess this has no value to an airline, but it certainly is a valued loss to us.

There were several agents right there to rebook everyone as if that were the normal process. As if they expected regional partner planes to drop people off and then Delta would find passengers a flight that might be available. My rescheduled flight didn't leave till 4:25 PM. I finally got to SFO at 7:30PM PST. It was a long day especially since I had to get up at 1:30 AM EST to get to Albany Airport 2 hours ahead of time to allow for security checks. Should Delta have booked me on a flight that departed less than an hour after the scheduled arrival of an earlier flight? Is that permitted under FAA rules? When the agent, Bibi **, rescheduled a later flight I asked for an upgrade for the inconvenience. She denied my request. I asked for a lounge area to sleep. She denied it. I asked for meal vouchers.

She said it wasn't possible because the plane was delayed because of weather. She said it was an act of God. I explained that the pilot said a gate hadn't been available. I asked for a supervisor. She said the supervisor denied my request, too. I asked to speak directly to the supervisor. I had to wait 15 minutes for the supervisor, who said her name was Lisa **, as she fiddled with some equipment within my sight. It gave me the impression she wanted me to get discouraged and go away. Eventually she gave me two meal vouchers for $7.00 each. She said the vouchers were only good in the immediate area. It turned out the vouchers were only good at Wendy's, Burger King, Starbucks and Sam Adams. None of them had food which fit my dietary needs.

The Delta people I encountered seemed like they had little latitude to be of service. They seemed inured from dealing with many customers day in and day out in a routine job with little intrinsic reward. The planes were small, unattractive, and miserably crowded. All in all, the travel experience to New York and the return to San Francisco was dreadful. In the course of discussing travel, I will undoubtedly tell other people about my recent experience on Delta. It was not worth the price paid. The toll it took was way too much. The service was shameful at every level. In the past few weeks, in separate instances, I have heard my mother, my mother-in-law, and two good friends say they will no longer fly. They said this not because they don't have the money or the time to travel but because it is such a miserable experience. Perhaps with the price of oil going down the airlines will have more money to operate effectively.

At a minimum, they need to examine their value proposition, freshen up planes, provide enough seat and aisle room, provide friendly, responsive service, provide movies worth watching, provide a decent meal, and act as if customers matter to them. If they want to increase market share they need to distinguish themselves by providing better amenities and service. Airlines and airports are the initial contact people from other countries have with the United States. Ours are dismal compared to economically growing countries like China. Hopefully, our airlines and airports will act more professionally and hospitably than they have been and be better ambassadors. I would like to get $350.00, a free round trip ticket, or the equivalent mileage, from San Francisco to Albany to compensate for the terrible service I received from Delta on my most recent trip.

I said why would I want to fly ever anywhere with a greedy ruthless airline that could give a darn about my surgical situation. This was unjust enrichment of the highest order. I was flying to Green Bay for an Eagles Packers game. My seats were definitely sold to a grateful traveler within 24 hours of my medical cancellation. They are/were notorious for canceling FLIGHTS with little or no warning to their already ticketed passengers massively inconveniencing thousands every year.

Damage to me due to circumstances (medical) beyond my control: approximately $600 (2 airline tickets). Plus the heartlessness of it at a time is was in severe distress made it seem even worse (and even now more than one year later). PLEASE DO NOT FLY WITH THESE THIEVES AND MAY THEY GO AS BANKRUPT FINANCIALLY AS THEY ARE IN EMPATHY.

So, it was almost midnight and I didn't have where to go and asked to do my check-in right there, but she wouldn't let me. The 2nd rep told me and I quote: "Well that's your problem. you would have to book for a hotel, but i cannot solve everything for you." So, I go to the 1st rep (had to do the line again). And the 1st rep tells me the same thing, ignores me and continues taking people. I ask him to please let me check in so that I could at least be able to use the terminal's bathroom. He kept ignoring me and saying that I was not his problem and that I could not stay at the terminal, that I had to leave. He even raised his voice to speak over me. His attitude was so arrogant that I started crying.

I ended up asking the police officers at the check-in whether they could make an exception and let me in. Their answer: "No problem, but I suggest that you go instead to terminal 4 b/c their shops are open 24 hours and there's more activity and this terminal's stores are already closed." Voila -- that's all I needed and Delta could not offer that. But the 1st rep got angry about this, so he follows me to the terminal exit (as I was leaving to go to terminal 4) and asks for my passport. I give it to him and he goes to his computer, ignoring my asking of "What do you need? I'm leaving," etc. He asks whether I had eaten and I said yes. He creates this sort of "pass" to let me into Delta's Terminal (#3) and grabs me by the hand to the check in and tells me: "You want to go in, go in, but now you cannot leave."

So now the check-in officers are extremely surprised at his rudeness and ask him why did he call me back, that I was safer in Terminal 4 and he started arguing with them, telling them that he was giving me what I wanted, etc. While they were arguing, another officer got me out of their argument and just calmed me down. I left to Terminal 4 and everything was fine -- but I assure you, I will NEVER fly with them again.

At Mumbai, Northwest's scales showed the correct value which was way above the allowed limit of 50 pounds per bag. Clearly, I was guilty since what happened at Kochi was not something that the ground staff was privy to nor something that came under their purview. I tried to explain the whole scenario but the appalling part was that instead of empathizing and helping me with the best possible solution, they were rude. The person at the check in counter was a lady. She was constantly putting pressure on me to reduce the weight of the baggage by off loading some of the luggage or pay up for the excess luggage. Her immediate supervisor jumped in as soon as I started explaining my situation. His body language and tone seemed as if he was talking to a criminal than a customer!!!

After reaching a helpless situation, I asked for their supervisor which was the biggest mistake that I did!! The supervisor turned his back to me half way through while I was talking to him. He walked off and from a distance he shouted that the only thing that he would allow is excess baggage to the tune of 20 pounds in each bag paying 50 dollars. In the whole interaction, these were my basic expectations: Lending your ear as a person at the point of customer interaction, all of them failed miserably on this; Empathy for the customer, even if they had told me the same solution after identifying with my situation. I wouldn't have bothered to send this note!! Sensitivity to customers self-respect; the supervisor shouting at the customer across the hall way was not at all a good example for being sensitive to a customer. If you have people like this as team leads, the service levels would only dip further.

Needless to say, I was completely messed up boarding the flight and was disturbed at the way I was treated by the people at the check in counter. A lot of distaste was there within me right through the journey. I decided to give it a couple of weeks for the episode to cool down but still it is haunting me. I am also in the service industry and wouldn't dare to treat my customer ever for I believe that it is the customer who is paying my salary.

The first step to get these (not anywhere near) free flights was transferring miles from various accounts (mine, brother’s) into my husband’s account to have enough miles in the same account for the international flights we wanted. Now 1 cent per mile, plus a $30 fee doesn't seem like that much when you read it, but it sure adds up. To transfer 30,000 miles that ends up being $330. Of course you can only transfer 30,000 miles at a time so there are more fees if you transfer more. Fortunately for us we didn't need to transfer more than 30,000 from any one account, but we still ended up paying around $760 for the transfers. We thought in the end it would be worth it considering the costs of international flights and the fact that we need 3 tickets.

Now all the miles are in the right place it's time to start to try to reserve our flights. The website is, to put it simply, terrible. I'm fairly savvy at working around these difficult websites having reserved many flights before. However I found this one beyond frustrating and was unable to reserve a flight. The calendar changed constantly (even between steps of a single session) I later learned from the developer's blog that it was essentially because it was too computer intensive to show all of the flights on the calendar. Their technical workaround? Essentially to show random (and apparently also some nonexistent and/or fully booked) flights, since they couldn't show them all. When I managed to wrestle a flight I wanted into existence, I would invariably get 'There is a problem' or 'please try your request again' or ‘this flight was just fully booked’ when I tried to book them. This same thing would happen again, and again, and again.

After several days of trying to work with the website I had some time so I called the number provided, figuring I'd go ahead and spend the extra money and see if they could help me. After all they had been helpful before when I was trying to reserve flights. I was on hold until, as the sun was sinking in the sky, I had to hang up. 2 days later after unsuccessfully trying to use the website again, I called and waited on hold again until finally I got a live, though snippy, person. I was told that I couldn't make reservations because it was my husband’s account. That's understandable. I'll keep trying to use the website, I thought, and if I can't get a reservation my husband can call when he has time.

My husband called 2 nights later. By now I had been trying to reserve flights for around 2 weeks with no success, mainly because of the website whose programmers appear to be as competent as our current crop of politicians. My husband put the phone on speaker during the interminable wait on hold, so I heard the whole conversation. Husband asked if they were able to reserve other flights for us. CSR said, “I CAN'T DO ANYTHING FOR YOU THAT YOU CAN'T DO ON THE WEBSITE. I HAVE THE SAME INFORMATION YOU SEE THERE. YOUR FLIGHTS ARE FAR ENOUGH IN THE FUTURE THAT IF YOU WAIT AND KEEP CHECKING BETTER FLIGHTS FOR YOU WILL LIKELY BECOME AVAILABLE.” Upshot of the conversation: Your call is important to us, please don't bother calling again. We don't have the time, energy, desire or ability to help you.

I kept trying online for flights. There are 3 airports we are willing to fly out of and 10 we are willing to fly into and our range is about 5 days on either end and still it's difficult to find flights and when I do find flights that we could work with, the website continues to tell me it's having problems, try again. It gives the number to call, but we've been told that will not do us any good, as well as costing more, so we don't call. Many flights suddenly start being just fully booked when I want them, interestingly on different days, different places, different times and all just fully booked within minutes of each other.

A few days later when I hop on the site for my daily try at getting flights low and behold the cost of the least mileage flights in miles has gone up - 10,000 miles Per Person!!! That's 30,000 miles that we don't have. ARGH... I'm so frustrated. Why didn't the CSR warn us that prices on all flights were going up? Instead he encouraged us to wait. This is what we get for following delta's advice and being patient with them. I start to wonder if the CSRs were coached to have people put off booking their flights until the price raise was in place and this is why the CSR was so unhelpful. I wonder a little too about the website not allowing me to book for weeks prior to the price raise, but I don't want to get too conspiratorial.

My husband is home so we call customer service, on speaker phone, to talk to one unhelpful and not compassionate CSR and are passed on to her equally unhelpful and uncaring supervisor. We are told that A) they aren't responsible if their website doesn't work B) they aren't responsible for what their customer service people say and C) This is the first complaint they have ever gotten about their website. Well that last is a demonstrable falsehood, or in other words a lie, see ** for just one source of complaints. It's not hard to find others if you look around online a bit. She tells us we should have continued to call instead of trying to use the website and that they did not force us to not call. Well maybe we should have, but it didn't help the times we did call and we were told, by a Delta representative, that it would be a pointless waste of our time to call.

We were also told, by a Delta representative that there was no hurry to reserve. If they aren't responsible for their website or their customer service, just what are they responsible for? Hopefully at least for their airplane maintenance. We got no apology or helpful suggestion from these people. Not one scintilla of compassion for our situation, just rudeness. The CSR manager said that she didn't know what the other CSR had told us, in other words she thought we were lying. I offered to give her the CSR’s name and the time we called so they could see if they have a recording or at least talk to him, but she wasn't interested in actually finding out what he had said, just in accusing us of not being truthful.

To summarize, Delta appears to have, at the least a website run by incompetent programmers that they do not take any responsibility for. They have CSRs who are not their responsibility either and are not only unhelpful, but flat out liars. It appears to me they had been told to encourage people to put off reserving frequent flyer mile flights until Delta could get their new mileage requirements in place. At worst they even sabotaged their own website so that people would not be able to reserve flights before the rate change. No way we can get 30,000 more skymiles in time to get any flights no matter how flexible we are or what difficulties we are willing to go through to get them. Looks like, thanks to Delta's great customer service and concern for their customers, my daughter won't be getting her trip after all.

I call a week later to Visa and I find out that I did not get credited for the flight, so I call Cheaptickets and they say that Delta was supposed to refund us, so I call Delta and they say that Cheaptickets is supposed to refund us. So I have a three-way call with the manager from Delta and the manager from Cheaptickets and they say that Cheaptickets will refund us. I call the next day to Cheaptickets and I find out that they requested Delta to refund us and they refused. So again Cheaptickets says Delta is supposed to refund you and Delta says Cheaptickets is supposed to refund you. So after being on the phone for hours, Delta said that they will refund us. I called today to Visa and finally Delta refunded us the money for the airline tickets.

My flight to Halifax #6320 was due to leave at 1:22PM; when I reach the gate it was 1:27 and the door had just closed. The attendant would not let me board. I was sent to a clerk at Gate 24 and told that the next DELTA flight to Halifax was on Sunday the 7th at the same time, 1:22 pm. As I was meeting my daughter in Halifax that evening, I wanted very much to get to Halifax that day. The clerk said DELTA would not put me on another airline or pay for a hotel that night. He said AMERICAN had an evening flight to Halifax and I could see if I could take it.

I made an AMERICAN reservation for $859.86 with my cell phone and as this flight was eventually cancelled I spent the night in New York at the Clarion for $258.59 after taking a taxi to LaGuardia for $40.00.

#1 If DELTA had let me have my luggage when I urgently asked for it and then let me board Flight #6320 none of this would have occurred and I would have reached Halifax.

#2 Why could not DELTA make the reservation at AMERICAN instead of making me do it?

#3 AND why could not they have paid for it?

THEREFORE as the cause of all my troubles was mechanical difficulty I feel DELTA owes me for the flight on AMERICAN, the stay in the hotel and the taxi fare.

We have tried to cancel the ticket with Delta and they refuse any refund. They have assessed a penalty will offer only a credit for the remaining amount for future travel. The ticket was 384 dollars and they are offering a 234 dollar credit for future flight with Delta. That is a one hundred and fifty dollar penalty and they will hold the rest hostage. I beg anyone that reads this to avoid Delta Airlines. They may steal my 384 dollars and I will survive, but don't let them abuse anyone else. Thank you for taking the time to read this complaint.

They did get us on another plane back but their attitude was just terrible. Our luggage did not make it either but I will say the baggage people at Laguadia where we put in the claim were very kind. I do understand that people get very upset and can treat the employees terrible at times but my sister and myself were very patient with them, there was no reason for the way we were treated, it was degrading and I will never fly with Delta again because of their attitude towards us. We are kind people and very understanding in these matters, this was a very upsetting situation for both of us.

Having been our first flight with Delta, as we always fly Northwest, the seating was poor -we asked to be upgraded as we had the money and/or the airline miles from NW but to no avail.

I escalated through three levels of Customer Satisfaction who all explained their hands are tied by their policies. I attempted to speak with the refunds department and they just transfer my call to customer satisfaction. They will constantly give the same answer as a computer and have no room to exercise judgment. I say, fire the Customer Satisfaction department and lower the costs of the flights. I would still consider flying if there was no human interaction and I got this kind of treatment.

NWA clearly does not value customers or the cost of customer acquisition and I will never use their services again. It's funny how I am expected to agree with the terms set forth on their site without being able to review them and am also at the mercy of whatever comes out of the booking agent's mouth even if it does not comply with the same T's and C's I have to comply with.

$354.52 + $100 administrative fee.

I always fly Delta for all my travels. My family now lives in the state of Utah and plan on many visits back and forth I am highley upset with the service they received or should say did not received. and now am concerned about my grandaughters fear of flying. I do expect an apology to my family and some ammends for this bad condut and service.

I went to another agent and by this time I was crying and I begged and pleaded with the agent to help me. When he checked my itinerary in the computer he said that there was nothing wrong with it! He does not know why I was told that there was a problem. He then called the gate to see if there was a delay so that I could still make the flight. The person at the gate said that there is no chance and I should go home because there are no delays and I can't make the flight. I was very disappointed to say the least.

But the drama that is Delta did not end there. I called over the phone to re-book my flight and I was told that I needed to pay the difference in air plus a change fee! After all that I had been through I had to still end up paying. While I was on the phone with the agent explaining what had happened she said that not only could I have still made the flight but that the flight was delayed and was not scheduled to take off for another hour or so! She waived the difference in fare but she said that there was nothing she could do about the change fee. I ended up flying the next day home and I missed my meeting at work!

Needless to say that Delta is by far the worst airline I have ever traveled with. This was only my second time flying with Delta and I have to say that both experiences were horrible. The agents are very nasty and do not appreciate customers. I came back to work and have told everyone NEVER to fly delta. I think that the agents knew the flight was overbooked and only told me there was a problem so that they could sell my seat to someone else. That is just wrong and a very terrible thing to do to someone. It shows that Delta has no respect for their passengers at all! To make matters worse it ended up costing me $100.00 not to mention the inconvenience to drive back and forth to the airport!

When I explained to them that the itinerary was printed out at the Delta ticket counter in Tucson immediately prior to my outgoing flight from Tucson at the start of my vacation, they shrugged and said that they were not responsible for what the computer says, and that they can change my itinerary at any time. They then informed me that the only way I was getting back to Tucson was to purchase a new ticket at full price. I pleaded and begged and they offered to put us on a different flight that was departing from JFK for Phoenix in 1 hour and 45 minutes. I asked how we were expected to get to JFK in such a short time, Mr. Savastano said that we were on our own and to catch a cab - you might make it.

We did catch a cab, and eventually made it to JFK with barely enough time to get to the gate. The cabe ride cost us $50 and a lot of anxiety. And the ride from Phoenix to Tucson (via Shuttle) cost us $100. When I contacted Orbitz to ask about reimbursement of the $150 they agreed to pay it. When I contacted Delta merely to ask for an explanation and apology I was told that we weren't going to get paid any money and that Delta was acting within its guidelines and had no duty to inform us of the change in itinerary. Delta treated me with total contempt over the phone and seemed completely unfazed when I informed them that they had lost a customer and that I would be filing a complaint.

She told us that they would still investigate the theft if we filed a claim through the 1-800 number. We came home and called the 800 number she gave us. They asked for a claim number, which we did not have yet. The guy on the phone said we had to go back to the airport to get the claim number. Luckily the airport is only a 20 minute drive, not an hour or more as it would be for others. Still not resolved, and I don't expect it to be.

Basically expect the baggage handlers to go through your stuff and help themselves to whatever they'd like. Oh, and when you call Delta's customer service, which is supposedly in Atlanta, every person you talk to has an Indian accent and are impossible to understand. I HATE it when companies outsource customer service to places where English is a second language and barely recognizable then make them all use American-sounding names like Tom and Frank.

Cost of the stolen GPS unit-$300. Time wasted-about 4 hours, still no resolution.

Just tired and upset of the Delta conditions of the planes. Recovering.

I ended up paying for tickets rather than using skymiles. My partners reserved tickets turned out to be a lot less. For a person not too skilled at reserving independently this turned out to be an expensive nightmare for me. Had to get new flight to coordinate with already reserved hotel and cruise dates. I earned my skymiles thru American Express credits. I am going to use existing miles in future (they were completely credited which was nice), then cancel American Express card and never fly Delta again.

I had to speak with so many people, some nice and some not so nice, with regulations not understood consistantly by staff. Very confusing for me and Delta staff. I think Delta service is very intimidating and complicated. They do not want customer loyalty and are not user friendly. Thanks for opportunity to voice my opinion. Now we will see how the paid ticket flight experience works out.

I had to pay $1200 for a flight I originally wanted to purchase with sky miles. Could not change lodging without cancellation complications so had to use original arrival date of Sept 20, 2008. Don't think there is a legal remedy for my complaint but at least I have learned a lesson. See if this has happened to more people than myself!

Of course, because I was on the ship, I could not report this until I was on shore again (3 days later) and Northwest would not even take a report because I was told that I should have reported this within 24 hours. I was not aware of this policy.

My saxaphone was bent badly. Damaged to the point that I can not use it at all.

We were forced into a hotel in Lagos where we paid $150.00 a night instead of traveling another 500 miles to our destination. Our luggage arrived after. After all said and done, we came to Lagos and went to Delta Airlines on August 16 we were scheduled to return to the U.S. because my children would be prepered for the new accademic school year. Delta refused us to board the plain. Asked why? the answer was that the children whose names were endorsed in their mother's passport as which allowed Delta to take us to Nigeria in the first place. They referred us to the American Embassy where we applied for the children's passport. It took nearly one month to certify the Embassy with the requirements because it involved my coming back to NY to mail to my wife the required documents. Our left over money from the burial finished and I had to borrow $1000.00 for my family to feed, pay hotel bills and transport themselves back and forth the U.S. Embassy.

My wife was supposed to return to Ny last night, she could not find her luggage and could not manage the three young children with her carry-on. She and the children were traumatized as she could not stop weeping aloud as she reported to me that they missed their plane. As a Guidance counselor in New York buplic school, I called off from work to await their safe arrival because it is now 8:40a.m. and she just called to tell me that the have boarded another plane for NY.

It also very disheartening that after all the bargain and large sum of money that I paid Delta someone had the got to distort 100.00 from me at Kennedy airport on the pretext that one of my luggage was three pound overweight. And yet, Delta had to surcharge me $700.00 for not returning the day we indicated we would. I don't know how it was our fault. All documents are in tact and I need people to hear the injustice some American citizens are dishing out to their fellow citizens.

The issue I have with Delta, though is that when they priced out my 'free flight (scree 2 Select Trip), it was quoted at 25,000 miles plus $52.50 in taxes/fees plus a $75 redemption fee since the flight was scheduled for less than 20 days away for a grand total of $127.50. However when I got my confirmation I saw my bill was $152.50, an extra $25. When I called Delta, they said that the extra $25 was because one leg of the flight was on another airline, Northwest. (Aren't they merged now??). They did not quote this fee in the itinerary. I told them this like buying something at the supermarket with one price on the shelf and another when the item is scanned.

Had I known of this mystery fee and that a Delta FF award travel meant I would be flying on another airline I would done it differently to avoid the fee. I got no satisfaction from my two calls to Delta whose customer reps told me there was nothing they could do with the reservation since it had just been booked. One offered to make a change to it for another $100. Another told me to write a letter to Delta and they would respond within 45 days. So much for customer service and so much for being a frequent business flyer. At the very least this a misleading way of doing business and at its worst it is a fraud.

$25

While I was on hold, their hold message recommended sending an email on NWA.com and that they would respond in 24 hours. I did that after the phone call only to receive an automated email back stating that they are experiencing a heavy volume of email and will get to me as soon as possible. I decided to call NWA again on Tuesday, September 2 and was basically told the same thing. I was given the number to call for a customer service rep. I called that number and after going through their phone menu, I was given a message that they couldnt take calls at this time due to heavy call volume and it would transfer me to their general voicemail system.

I feel that Northwest should not be charging me a $100 penalty and should give me the credit in full on a future flight. The city was evacauted on August 30, 2 days before my return flight. No reasonable person is going to fly to a city expecting to get hit by a hurricane, and especially on an airline like Northwest which has an awful reputation for handling situations like this.

The staff were not trained on how to handle the situation and nobody could actually give us proper advice. We were given several different stories only to be told eventually at about 7pm they would put us on first class on Emirates but could not provide meals. We were all happy with this as it was imperative that we got to Atlanta. Eventually after running around, they told us that the Emirates check in on the system was closed and sorry they missed the check in. I have just arrived back at home at 10pm since arriving at the airport at 3pm. I even called Delta USA who informed me the flight is rescheduled for tomorrow, Saturday 30th, however at the airport they told us we are flying on Sunday morning and must be at the airport at 4:30am. It seemed none of the staff could guarantee this either.

I fly on a lot of different airlines and have never had the misfortune of encountering such useless, untrained, unknowledgeable staff with a bad attitude who displayed absolute ignorance and acted as though they were doing us favours. They had one staff member sitting at the ticketing office with about 300 irate passengers who could not be helped. I want an upgrade on the next flight as part of the compensation and should my hotel and car hire charge me for the delay, I will be instituting a claim against Delta.

This is a group of us traveling together. We have arranged au-pairs for our children at home and have several meetings as well as hotels, cars and inter-state flights booked. As we all own our own businesses, we cannot re-arrange or extend the trip. Apparently the next scheduled flight is only on sunday which means we miss all of our sunday and monday meetings.

We were absolutely discriminated against as we were one of the first lot of passengers there and yet were overlooked for alternate flights as we were flying economy and not business class despite the fact the airline was informed that we had meetings set up.

This is a kid who is not old enough or experienced enough to leave the terminal in that big city to get a hotel by herself which they wont do for 18 years olds anyway. My hysterical daughter stuck at JFK Delta terminal calls me and when I call delta they put me on hold off and on for almost an hour with nothing accomplished but sorry we cant help you. The Lady Kara G. at the JFK airport when I asked to talk to her she said I can't talk I am working and handed the phone back to my daughter. Really? So moral of story don't fly on delta your daughter might end up stranded unsafe in NY and Delta doesn't care.

Possible robbery, injury, or death in NY will let you know tomorrow morning.

I may have appear rude because I was unable to speak to her at all. She was giving me a very hard time. I tried to look over that and continue on with what I was doing. Eventually, she got my bags weighed. She informed me that one of my bags #DL662078 was over the required weight. I was told that I would have to rearrange my things, or pay the excess luggage fee which was $80.00. I simply gestured with my hand when she brought my smalled back to me so that I can try to re-arrange, that I did not want to do that.

I under extreme stress and I didn't want to hold up the line. So I took out a $100.00 bill and laid it on the counter. She hesitated for a minute and went to get my change. She the gave me my change. When I approached the first security check point, I noticed that I had been flagged as a security risk (ssss). I have traveled for years in and out of the country and never had this happen to me before.

I continued on to my flight. When I arrived in Newwark for my connecting flight I when through additional security screening as a result of the (ssss) which cased me to nearly miss my connecting flight into Dublin. I could not miss my flight because I was getting married in a few days and everyday was important.

When I arrived in Dublin the following day, bag#DL662078 did not show up. We waited because this bag contained my attar for my wedding and reception. As the day to my wedding drew nearer, I started making calls to find out were my bag was. Continental was adamit that they did not receive my bag from Delta Airlines. They told me that they would be responsible for my losses but, that they didn't get the bag because they would have scanned the bag in once they had received it.

Since I received my other bag I thought that there must be some validity to their claim. My bag never showed up and my wedding and trip was just ruined. We were devastated. All I could think of was that ticket agent. I was almost %100 sure that she had something to do with my missing bag since she went through great lengths to cause me distress by coding my ticket as a high security risk (ssss).

Myself and I six year old daughter stayed in Dublin Ireland 17 days and 16 nights without the things we needed. My Wedding shoes, wedding reception cloths and gifts I brought to enjoy my wedding was unattainable. I was crushed. I called Hartsfield and spoke will Alford J. AKA AJ. He was very helpful. He did everything in his power to help me but he was unable to find my bag.

Many days passed and I knew that I would never see my bag again. So, I had to purchase some things to get us through my wedding at the last minute. We had to cancel the reception because I was under too much stress. I had spent well over a thousand-five hundred dollars on contents of my bag and was just so hurt that I was not up for entertaining.

Moving ahead to 8/27/2008, I received a phone call from a Delta employee, she informed me that my bag had been mis-tagged and that she was in possession of it and that she would have it delivered in 8/28. I asked her why it couldn't be delivered that same day, she simply responded by saying, I'll get it "tomorrow". I still don't have my bag.

I called and spoke with "Dee" in baggage claim. She threatened to hang up on me and have me arrested if I came down to the airport to find out where by 47 day late bag is. This is the most dispecable service I have every seen. I have been deprived of my belongings by the airlines for 47 days and this is the type of service I get. What a tragedy.

I want FULL compensation for the misery this has caused me. Additionally, I want diciplinanry action taken against this ticket agent. I feel that she intentianally mis-tagged my bag out of retaliation. This is a dangerous person that should not be working with the public in any way shape form or fashion.

Instead they suggested I return the incorrect luggage on my time. I told them that was unacceptable and for the past 10 days the incorrect luggage has been sitting in my leasing office awaiting for someone to pick it up. On the fifth day without receiving luggage - 8/22 - they suggested I file a lost luggage claim via fax and hard copy. To this day I have not heard anything about the status of this claim or when someone will pick up the incorrect luggage.

The lost luggage contained about $1750 worth of clothing and shoes plus a digital camera for a total of $2000 replacement value.

From Previous experience as I told the lady it did not seem to matter if they were on active or not because my kid who is an airforce Captain were charged on another airline that my family will never travel on again because she was not traveling in uniform on the return leg of the trip from Atlanta to Baltimore to Thule Greenland. There seem to be no consistent policy and when you try to get an answer before you get to the airport you get nowhere.

Will probably cancel the ticket and drive my kid back to Univ of Michigan in Ann Arbor as that extra military stuff will cost.

So we left my husband and son behind and my daughter and I went. Only to find out once we got to Minnesota, my daughter did not have a ticket, and all the flight were over booked to Sioux Falls. So after talking to the lady at the gate she was able to get my daughter and me on a flight at 9:00 at night.

We were unable to attend the anniversary and missed the family picture. If I would have known it was going to be such a headache I wouldn't have left home. It took us 15 hours to get to our destination. Then we were promised vouchers, since they couldn't get us to our destination. The lady at the gate told us to go onto Delta's website and get our vouchers. Which by the way were not there? We should have received them from her, but we were so frustrated about the whole situation id didn't cross our minds.

This would have been the first time my parents have seen us all together since we left for Okinawa Japan 10 years ago. Being in the Military and kids in school it hard to get everyone in one place at one time. This would have been it.

Here's the catch, its a $150 cancellation charge per ticket. So after spending $214 a ticket, they have credited us $64 a ticket. That is unbelievable. That is $450 dollars just handed over to Northwest Airlines. Unbelievable! We are in the process of moving to get our son into an autism school, and they just take away our money like that. I will never fly with Northwest Airlines again and would advise everyone else not to either.

On the 15th of July the airport lost and found for Delta Airlines called my house and said they had my mothers wallet but no cash in it. They would not send it until my mother confirmed what was in the wallet. They would not call the hotel were she was staying. We spent the next week calling everyday and leaving messages with no returned calls. When I finally did get someone they said that nobody had called us and that they did not have the wallet. WE spoke to every department that we could think of even the head office and nothing. finally about 2 weeks ago we got a phone call from the lost and found again saying that they have the wallet and will send it UPS to us right away.

They put a totally different address than ours, and we ended up having to drive to the airport plant of UPS to pick it up. When we opened the package it was not even our wallet, The wallet belonged to a gentlemen in Toronto. He rec'd my mothers wallet. After all that Delta Airlines told UPS to charge my mothers credit card for the whole thing. If they thought for a minute, the wallet was stolen the card was reported stolen how could a payment go through. I spoke with executives asst. today and they said they will not return our money from the flight but they will give us vouchers, why would we EVER want to flight with such a horrible airline again.

the stress it has put on the whole family, My mother especially, it has gotten to her nerves way to much, she has been on edge since this all happened. We had to put the bank account on hold because all her id and cards are gone, now payments are trying to come out of our account for the house and they wont go through with it being on hold. With out her ID she can not open another bank account to make payments. Everything my mother needed was in that wallet and without it everything had to be put on hold. My daughter birth certificate, S.I.N # and care card were in there as well

I have queried these charges twice with Delta to confirm excess baggage fee on my booking paid in full 26th June 2008 for travel October 2008 would be at rate stated of $25 for an additional piece, yet they insist I will be charged at $50 for an additional bag which is rate for tickets purchased 31st July onwards. The key word for my complaint is date of purchase rate applied, as their web site clearly states that tickets purchased prior to 31st July 2008 will be $25 with no reference to date of travel, why is it therefore that they insist the charge will be $50

FINANCIAL - A charge levy higher for additional bag which is clearly not applicable to tickets purchased prior to 31st July 2008 - the $50 levy is for passengers who purchased after 07/31/08 for travel on or after 08/05/08 this is clearly Misrepresentation as the fee applicable to tickets purchased prior to 31st July does not state travel dates, and therefore this lower fee is applicable

I contacted them 5 days in advance to inquire about the date change. This is just another way to try to cover them to screw people out of money. If you make a reservation for dinner or at a hotel if you cancel with advance notice there isn't a problem. Northwest nor this cheap tickets will ever have to worry about ripping me off again. Ever human being I speak to will hear of these 2 RIP off businesses.

We were told we were re-routed due to weather, but amazingly, all flights out of Detroit were leaving on time, including my flight to London. I lost one day with my daughter, I lost $410 in airfare to France, which we had to repurchase, I lost one night of loding in France of $156 because I was stuck in Cleveland. I was given a hotel voucher, but no food vouchers, and Northwest refused to pay for my meals while in Cleveland. Had the airline re-routed my flight, I could have purchased a train ticket and met my daughter in FRance. She could have used her ticket, we would have salvaged the prepaid hotel room, etc. Northwest made no efforts whatsoever to accommodate my needs.

I wrote to customer care at Northwest, but there is no customer service at the airline whatsoever. A simple effort to re-route my flight to another destination would have solved my financial troubles. I do not believe there is any reason they could not have re-routed my flight. I was informed by Northwest that this was not their responsibility. I saved for two years to take this trip to visit my daughter and was disappointed and appalled at the level of service provided by Northwest Airlines.

I suffered financial losses that amounted to $560 because we had to re-purchase online airline tickets and paid for a night's lodging that we could not use. We gave up a tour group we were to join on our first day in France, as I was stuck in Cleveland and we were not able to rebook that event.

I wrote to Delta and got nothing back from customer service other than a bunch of boilerplate - and there was no response to the issue of not pointing out the cheaper option. As baggage fees continue to escalate, I am sure other customers are going to face the same unnecessary and excessive charges.

My daughter was forced to charge an additional $80 on her debit card before being able to check her bag.

When I went to complain about this situaution the lady there (Angelica) instead of apologizing, started getting angry at us claiming since he was 13 he should have been able to look after himself. on top of that, she claimed it was he's fault cuz it may be he wandered off..It's a small airport, delta only uses about four gates, which are all side by side. The plane he was on only carries about 48 passengers How is it that they couldn't keep track of one child?

When we started asking these questions, she told us to call customer care to make a complaint, the number she gave us turned out to be a fax number. It turns out Delat only accepts complaints thru their website. Yes We found our child safe, but what if? what if something had happened to him? Isn't this why we pay them extra to have our children looked after? I am so disappointed. I have always flew with delta but this is the last time I used their services.

Second, when planning your trip or vacation ALWAYS plan for mishaps. Traveling the day before you have an obligation is clearly not a good idea. The airline can not control weather or maintenence issues. If the airplane can not be fixed it can not be fixed. Yelling at gate agents or crew will not get the problem fixed and will probably get you arrested. Mother Nature is also a problem. Always bring extra money in case you have to pay for a hotel for whatever city you may be stuck in. The airlines do NOT have to cover your hotel when there is weather in the airport vicinity.

Third, always come to the airport with your cell phone charged. Sitting on the tarmac for hours is never planned. When crews time out (which means their duty day is complete) they CAN NOT fly anymore. This is a FAA regulation, not a rule to anger passengers. You shouldn't want a pilot who has been on an aircraft for 14 hours anyways.

Last but not least, know your rights. When it comes to rebooking, cancellations, or whatever the case may be. It is your responsibility to know how long you have to rebook your flight or change or cancel your flight. It is surely all in writing on the website. I hope this helps everyone in your future travels.

When I canceled the airline reservations, I asked for a refund which NWA declined to give me. Rather they gave me a credit for the ticket cost. At the time I did not think to challenge this given the stressful situation I was in and also thinking that we might be able to use the credit later. The long and the short of it was that we did not use the credit either because NWA had no flights to where we were going or the price of the tickets were not competitive.

Consequently, I again asked for a refund. To my surprise, there is alledgedly some time limit during which you can use your own money and my refund was denied. The basis for the denial was that the tickets have no value anymore and therefore I am not entitled to any money for them. I appealed to NWA by pointing out the illogic of this response. If the product I paid for has no value then that is more reason to refund my money and not less. Furthermore, even though the value of the ticket was lost, the value of my dollars was not lost. I might also add that the value of the ticket lost its value the minute the original flight took off. That is, what was lost was the value of the credit, not the value of the ticket.

Now I would not be surprised if there were some statue of limitation in the fine print of the Bill of Carriage. As everyone knows the fine print is the same for all products sold by corporations ie no matter how we mess up, we are not liable. However, what NWA did was out and out stealing. There is no other way to describe it. I do not know whether what they did was legal, but I can tell you with a great deal of conviction that it was unethical.

The amount of money stolen by NWA was just a bit less than $1000.

When we arrived to Check-in counter 70 minutes prior to departure (5:30pm 08/05/2008) to check our luggage, Mr Sean Jackson (was written on his tag) measured the bag and told us that it oversized -67 inch. When I stated that this was not a problem 5 days prior at Buffalo Delta's check-in counter and the bag was not oversized during last 8 years of my traveling all over the world, I offered to have another measure of the bag AND EXPLAIN TO ME WHAT IT IS MEAN "OVERSIZED" and what size can be accepted by Delta. All my multiple-requests:

to measure the bag again, what choices I have to fix the situation, what is standard not oversized size should be, call to supervisor, Can I redistribute items to other half-empty small bag (the oversized bag was half-empty as well and not overloaded)? where ignored by Mr Sean J.

Delta's representative put my "oversized" bag behind the Check-in countertop and didn't return my Canadian passport. He was purposely hold my passport and bag so I couldn't double check the measurements of the bag and couldn't fix the problem in case if my bag really oversized, I didn't have any opportunity or choice to resolve the problem and manage the situation properly. Mr Sean J. increased stress and pressure by saying: "It's just $150 to pay, and it's not so much AND YOU CAN PAY". I had ONLY ONE CHOISE: to PAY for oversized baggage.

My daughter 5 years old was very tired and started to cry. Mr Sean J. continue to extort the money without giving to me any explanation and opportunity to fix the problem.

Finally I call to police and explained to police officer the situation: Delta's representative improperly measured my baggage and rejected my multiple request to measure the bag and prove that the bug oversized; Delta's representative rejected to return my Canadian passport so I cannot to go to another Delta's representative and double check size of my baggage and if it is oversized? I can buy new bag in store located next door (30 meters) from the Check-in counter and quickly fix the situation or I can redistribute items in the oversized bag and reduce total size (height) of the bag to size acceptable by Delta.

After a lot of very stressful dialogs Mr Sean J. provided me with the following information: Size of the bag 67 inches, Standard size 62 inches. Mr Sean Jackson finally called to supervisor after the policemen arrived to Check-in counter and returned my Canadian passport that he holds with no reason during 25 minutes just to prevent me to fix the situation and increased stress and pressure to force me to PAY additional $150 (ticket price from Atlanta to Buffalo just $99). As I explained above I could buy new bag in nearest store (if it was properly proved to me that my bag oversized) and fix the problem in 10 minutes.

Supervisor arrived in 30 minutes after my Check-in problem started (at 6pm 08/05/2008). Unfortunately he is not introduced himself, so I cannot provide his name. Supervisor continues to deal with the situation in an unbearably insulting manner and causes more health damage for my daughter and me. Supervisor measured my bag and said that it is 64 inches total (30 minutes before it was 67 inches) and I have to pay $175 (tickets were purchased before July 31 and fee should be $150 according to delta.com/traveling and I have no choices to fix the problem because data about my oversized baggage in computer system already and He cannot CANCEL it. I redistributed part of items to another half-empty backpack (42 inches and less than 40pound ) and I could carry-on this bag with me, and requested to measure again the oversized bag, because the bag's height should be less. Supervisor rejected my request.

I started to move to the nearest bag-store that located just on corner and 30 meter from the check-in countertop and wanted to buy new bag. My old bag that traveled with me without any problems during last 8 years including all items in the bag total cost was less than $175. When supervisor understood that oversized baggage problem can be fixed by myself in 5 minutes and 35 minutes prior to departure supervisor increased stress and said that I missed my flight and I have to pay additional fee to get another flight later on the night despite I arrived to check-in counter on time (70 minutes prior to departure).
I did not wish to sit up all night in the airport with small 5 years old tired and crying child in airport for next flight, my old parents (70 years old) arrived to Buffalo to pick up me home to Toronto. I should be on my workplace next morning.

So I understood that it was perfectly planned scenario extortion additional fee from the Delta's customer and I was ready to pay whatever they said just to leave Atlanta airport ASAP. If my baggage was really oversized I should be informed in Buffalo airport (when I started my round-trip) where my parents could help me to fix the problem by bringing another small bag from the car immediately and I had 2 hours to resolve the problem.

After returning home and consulting website, I noticed that the allowable linear inches is actually 62 inches. I measured the frame of this bag at home and the frame measures 62 inches (19.5+31.5+11). Delta's representative paid attention when I arrived to Check-in counter in Atlanta that I was very tired with no energy to discuss and he decided to get just additional fee and created very stressful situation.

Finally, when I paid $175 and received board pass I asked supervisor: How much time I have before departure and how far the departure gate from the Check-in counters? I received answer that I almost missed my flight and departure gate just after the corner. It is false information. When I found that it is no departure gate as it was explained to me by supervisor I and my crying daughter ran to the gate. When we arrived to the gate the line to board flight 798 (Buffalo) just started and it is mean I had ENOGHT TIME don't run and don't to be overstressed.

I have never been treated so badly in my life. Our good impression from vacation in ATLANTA (it was first time journey for my daughter to USA) was broken in one minute by Delta's unprofessional representatives. I and my 5 years old child were emotionally and physically drained by Delta's representatives. They behaved in a less than professional manner and created very stressful situation instead to manage the situation properly. They lied regarding oversized baggage size and forced me to pay $175 for incorrectly measured bag. We were treated worse than animals. The Delta airlines representatives weren't courteous. As a result of the Delta's misrepresentation I and my daughter suffer significant emotional distress.

I require full compensation for damage occurred and inconveniences for our family due to unprofessional service: I request from the leadership of DELTA a formal explanation and apology for the incident/ I am respectfully requesting that this $175 fee be returned back to my American Express Credit card. Total size of the bag 62 inches and the size acceptable by Delta.

Upon our eventual arrival in Minneapolis our plane was held an additional 10 minutes at the gate before letting passengers off as they were having difficulties either locating someone to extend the walkway out to let passengers deboard, or they couldn't get the machine to work. All the while my wife and I were waiting for a flight attendant to let us know if our flight had been held or to give us some information. Of course none of that happened.

After being allowed to deboard, we realized that we would have to get to a complete different part of the airport if we had any chance to catch our flight (according to the gate information which was printed on our boarding passes). However, half-way dow the concourse we heard the final call for our flight at the gate which was right next to the one we had just arrived at.

As it turned out we made the flight, but not by any help of Northwest. Additionally, when I mentioned our hardship to the head flight attendant, she said that it wasn't Northwests fault we weren't let off the plane, and chided me for somehow insinuating that Northwest would hold passengers Hostage on a flight (which I didn't do). However, when I mentioned in response to her comment that we were in a sense 'hostages because we could not demand to be release from the aircraft, she got angry and told me to take my seat.

It that wasn't bad enough, throughout the flight I overheard the lone male flight attendant mention to his co-workers how stupid the passengers on this flight were. I could easily hear this as my wife, son, and I were sitting in the last row of the aircraft next to where the flight attendants prepared the beverage service and sat during takeoff and landing.

I have never experienced such a lack of professionalism from an airline and flight crew, and in the future I will certainly pay the extra money to the other aircarriers flying out of Alaska rather than be subjected to the torture of flying on Northwest.

i had to return to work on tue. 08/13/08 with a injury hand

During his departure from Denver Co to RI and upon his pick up for his luggage he checked his bag and his Play Station 3 (PS3), cord and four PS3 games were stolen/taken from his bag. There was note in his bag about there was no SOFTWARE ELECTRONIC GAMES allowed for checked bags. I want his electronic games returned immediately! I didn't travel with him to be aware or have knowledge of this POLICY! I want an immediate response as soon as possible. John Keiffer (spelling) was the individual who made initial contact for my son who made the arrangements for his traveling. Why didn't they allow his to get a locked locker for him

Missing, stolen & taken!

It was all started on Delta flight72 from SFO to JFK on July 27 with connection from JFK to YUL under Delta flight 5532. We have missed our connected flight to YUL and scramble around looked for connecting flight to YUL. We were told that nothing was available until the next morning. We were unable to find any assistant from Delta of any locate hotels; therefore, we had rented a car and drove 25 miles away from the airport. We were then told by Delta Baggage Department that our check in baggage(s) shall be delivered to our final destination tomorrow.

It was nearly impossible to hosting a meeting at YUL due to the arrival scheduling; therefore, we have decided to reroute our flight from JFK to YYZ. July 28, we have check in 1 hour ahead of departure and got into the ticket counter at 1 hour advance. Delta ticket agent was unable to converting the tickets from JFK to YYZ from original purchased tickets from JFK to YUL; therefore, she had pick up the phone and called Delta HQ for assistant. She was on-hold for nearly 20-25 minutes and by the time of completion of our rerouted tickets we were told that the gate was closed. That was ridiculous. We were then on standby for next flight into YYZ. Finally, we got into YYZ; but, no baggage(s) arrived.

We have filed a lost baggage(s) and were told that our baggage(s) shall be delivered within 12 hours. We have called numerous times on daily bases and were told the same story by Delta Airlines agents that our baggage(s) have been located and shall be delivered within 12 hours. Frustration and disappointment of fabrication by Delta agent(s); we have finally received a voice mail message from Delta agent on July 30 at 9:00pm that our baggage(s) were on-hold by custom. When we called back to Delta; we were told differently. We were told that baggage(s) showed on the system as delivered within 12 hours. Waited for 12 hours--still no baggage(s); we have decided to droved to the airports and finally got our baggage(s) out by 3:00pm on July 31. Without fresh clothing for nearly 5 days!

On Aug 1 - headed out and realized that our flight was delays for 3 hours and will missed our connecting flight. Rescheduled and waited in the airport for nearly 4 hours. I had the worst experience with Delta Airlines and we NEVER fly with Delta again.

Almost a year my husband and I flew on Northwest Airlines. I admit to having been uncomfortable about flying with this airline due to the recent strike but the time constraints on our trip made this our best option. Our flight to the wedding near Cleveland was great. We were returning from the event on a Sunday. After leaving the Cleveland airport we landed at Detroit. My husband and I were the last ones off the plane. As I passed the Gate directly in front of the deboarding tunnel I realized I had left my purse on the plane stowed under the seat in front of where I had been seated. I informed the attendant at the Gate who informed me that when the plane was checked the purse would be returned. She did not go to check the plane.

Some time later I was informed the purse was not on the plane. I insisted I had left the purse stowed under the seat but the employees insinuated that I must have left it behind at the prior airport. We had another flight to catch so I filed a claim with the airport police and he gave me the phone number of lost and found in Detroit. During the next few days I called lost and found at both airports, the luggage desks at both airports, the Gates at both airports and emailed to NWA reporting the loss. The purse had not turned up anywhere.

By Wednesday I was sure that I had left the purse on the plane but I could not get through to anyone in authority to tell them what had happened. The people I talked to made the assumption that I had left the purse in the prior airport and that it would turn up there. The kicker came on Thursday when a package was delivered to my home from Detroit with an odd anonymous note and no return address. The only plausible explanation is that someone with access to the plane stole my purse. The purse was not left at the prior airport. My purse was on the plane in Detroit when it was stolen. Between the time I departed the plane and when the plane was checked an employee stole my purse.

I have faxed, emailed, attempted to telephone this company and I have received responses which indicate that the airline will take no responsibility for the theft. I am certain this is what the thief was depending on. It is very disconcerting that it was this simple to commit a crime on a passenger. I cant help but wonder how easy it might be to get something on the plane. It is unbelievable that at the very least this organization would not initiate some type of legitimate investigation. I am sure that the brazenness of this theft will only embolden this employee. There are no safeguards for the passenger on this airline. Beware!

A loss of about $2000.

All I have gotten were rude Detla Representatives in the USA, lets be reminded that the other baggage representaives are located in India. Each time I spoke with Floor Manager by the name of Quetin located in (ATL) he was rude, short, and unhelpful. He seemed to respond as if I were bothering him during a lunch break each time. I even reached out and emailed the coporate office, just so they could respond with a generic email that basically told me to call the same 800 number I'd been calling. Ugh, I literally cried today when I hung up because I felt so very disgusted and helpless.

Its amazing that a huge company like this lacks organization and certainly takes no role in the hiring process for customer service. Not one peson besides the employees in India have responded with an apology as normal customer service should bother to do in most cases. This is unjust and a very awful experience. As a single mom that was my first trip alone on vacation out of the country. It was ruined and unexpected. I ahev only been told that I should contact Delat in November. Thats as far as I have gotten!

I filed a claim on 8/1/08 and as of 8/4/08 there was no record of my claim and I have not been contacted by Delta. Service was unfriendly and uncaring as if they are use to these types of complaints all of the time. I was told I should not have placed them there. How was I to know that a Delta employee would steal them. The glasses were purchased on 7/10/08 and will cost $310.00 to replaced. It is being hinted that Delta will not be responsible because I should have know not to placed them there and my travel insurance declined my claim for the same reason.

After landing in Chattanooga, my bag was not on the aircraft. The entire flight crew, including pilots, checked the cabin and cargo area. My valuables were missing, having never been placed on the plane. I know that another passenger did not pick up my bag due to the fact that I was one of the first passengers off in Chattanooga, and watched the ground crew roll the valet bags up to the breezeway. My bag was not there. I immediately went to the ticket counter and filed a claim for the missing valet bag. They told me to wait to see if came in on the weekend, and provided numbers to Atlanta baggage claim.

I was never able to get through to anyone in Atlanta the entire weekend, nor did I receive a call back after leaving numerous messages. I contacted Delta's main baggage claim number and explained the situation. This representative tried to contact Atlanta baggage office, but could not get anyone to answer the phone the entire weekend. I further checked with Chattanooga baggage claim on Saturday and again on Monday, to no avail.

A colleague of mine was in the Atlanta airport on Monday, 8/11/08, and I asked him to check on my bag at the main counter. He gave the baggage claim attendant my information, but was told that the bag was not there, but could have been placed on another flight. Again, the standard answer from Delta was to continue waiting to see what happens. The issue here is the security and integrity of Delta airlines. I consumers cannot trust that their carry-on baggage will make it safely to the cargo hold only several feet away, how can we have trust in the security of the Atlanta flight lines? I honestly believe that my bag was stolen before the flight ever took off from Atlanta that night.

The issue is Delta's unwillingness to investigate (make phone calls imediately after the incident), or my inability to contact anyone higher than a ticket counter attendent. They also informed me that Delta does not cover the contents of electrical devices, so that I am out of luck if it turns up lost (quote). I plan on pursuing this as far as I need to go, in order for this not to happen to other passengers. I believe that proper authorities need to look into the security of the flight line crews, especially in these days of heightened security awareness. I really need an answer from Delta on why my carry on bag was not safely guarded.

My company paid laptop has my livelihood (computer programs, machine manuals)etc.; personal files and possible Identity theft from a stolen passport.

Finally when we made it to the front of the line for passengers with pre-printed boarding passes but also had to check in luggage, the kiosk rejected our check in, stating that an agent had to attend to us. When there was no agent available, I spotted an agent who was arguing with a customer. Granted, the customer was angry and causing a scene. This customer demanded to see a supervisor right there and then.

The ticketing agent summoned Daniel, a supervisor at the DTW airport, who was working that Sunday, August 3 morning; Daniel and the customer had a few cross words back and forth. Finally, when the customer left, I said to Daniel, "I am not with him," (meaning I was not with that customer Daniel had just finished speaking with, because I didn't want to be associated with a rude person like that customer), then I proceed to ask him, "Okay, I guess I am going to miss this flight in a half hour ... what do I do now?" His response is the first of many reasons that I am writing about Northwest.

He began his conversation with me in an argumentative manner, rude and curt. I had tried to point out to him that I was trying to figure out what I was supposed to do next, but he continued to talk to me in a angry way, stating over and over that the rules of the FSA are that we need to arrive 90 minutes prior to departure for domestic flights - a fact that I am well aware of, and had tried unsuccessfully to convey that to Daniel. He continued to inform me that the NWA website was inaccurate, that it was currently being updated to state that domestic flights now required two hours arrival prior to departure. He would not listen to me, he talked over me, louder than me and was unhelpful. His demeanor was that of someone who was on the attack and I was the prey. He refused to listen and all I wanted was to find out what it was that I needed to do next. When I tried to ask for help, he stated very angrily that I needed to go to the end of a very, very long line, and he said something to the extent of, "I don't care." However, I am not 100% certain about this, because I found him shocking and I could not believe what I had heard.

As he tried to walk away, I said, "Excuse me, did I say something to you to upset you, was I rude to you? I don't think you need to talk to me that way." I did not say this in a hostile or threatening manner, I actually was concerned that perhaps I had offended him, and honestly, I did not know what I was supposed to do next and I truly needed some help with arranging another flight.

Daniel at that moment lost all composure and leaned towards me. His face got very red, he looked downright mean and in an extremely loud voice, dripping with sarcasm and loathing, said (with his arms spread out), "Well, maybe, I should talk to you like this! Would that be better? Hmm?" His sneering smile, well, it was actually sinister and evil - rattled me. Then he began to walk away from me, smugly satisfied with himself.

I responded, "Sir, you do not need to speak to me so rudely and condescendingly!" He responded, "I don't care." And he didn't. And he walked away. This second time when he said, "I don't care", I am positive, without a doubt that this is what he said to me. My two young children saw all this, saw me shaken to my core, and I finally broke down in tears. I stood there, dumbfounded, frustrated, embarrassed and lost. I heard a few passengers in the lines gasp, a few said things like "Oh my God! I would report him!", another passenger came

up to me, put her arm around me and said that he was a nasty man, that everything would be okay.

Unfortunately, this was not to be the last time I would have to speak with this man. Karen, a ticketing agent, took me aside, consoled me and attempted to help me; she was kind and helpful. She assured me over and over that we would get on a flight, that she would help us. She finally got us on a flight to RDU instead of MYR. We were glad to be on it, or so we thought. She explained to me clearly that if something should happen to the flight, that under no circumstances should I release the actual ticket, that it was as good as cash. She said that if for any reason I did not get on this flight, that I absolutely must not hand over the tickets.

Karen issued us tickets, boarding passes with seat assignments for a 5:22 p.m. flight from DTW to RDU for Sunday, August 3. She also put us on standby for another flight to RDU at 1:55, we didn't get on that flight but we accepted that as part of the day. Finally, it was time for the 5:22 flight. I went to the gate for the RDU 5:22 flight and waited for the gate agent to arrive. When the agent, Gary, arrived, I asked him to make sure that we were all set for the 5:22 flight. Gary asked if we had boarding passes, to which I showed him, and he replied, "Then you're golden".

We boarded the 5:22 flight. My children were buckled in their seats, I was seated and the flight was nearly full. Then an announcement came over the plane PA that I needed to retrieve my belongings and exit the plane! I checked my boarding pass, my ticket, they were legit. I was told by Gary and another agent that they were actually only for standby, however the boarding passes that I had for the earlier standby flight look completely different. I still have the boarding passes for both RDU flights and the tickets in my possession and would be happy to submit copies upon request. I am perplexed as to why our boarding passes were scanned at the gate,

we were allowed to pass to the airplane, we were seated, then suddenly told we must get off the plane.

The agent at the gate, Gary, tried to find another flight for us for that day to no avail, so he booked us on a flight for the following day to MYR. No compensations. No apologies. Nothing. My children were terribly disappointed, frustrated and exhausted from spending nearly eleven hours in the terminal. I was defeated. Further, our luggage made that earlier flight to RDU, but Gary clearly explained twice that there was nothing I could do about filing a claim to re-route the luggage to MYR until I got to MYR the next day. I was told there was no way to contact RDU about my luggage until I had actually flown the flight and arrived in MYR. Interestingly enough, the kind people at RDU Northwest called our home that Sunday, August 3 at 1:37 p.m. concerned because our luggage was there and we were not, and they wanted to know what we would like done with it. It is frustrating to hear two different things from two different employees who are working for the same company.

During this day, I stopped by the rebooking area in DTW the terminal, to inquire where I could praise Karen for her help and kindness as well as to bring Daniel's actions to the attention of his own supervisor. I had not mentioned Daniel's name to the agent, but she said, "Oh, is it Michael, the manager?" I said no, that it was Daniel, a supervisor as far as I knew. She knew who I was talking about immediately and confided in me that Daniel has a reputation that precedes him as a pretty "terrible person", that not many people like him and that there have been numerous complaints about him. She also said, sadly, that it was unfortunate that even if I made a complaint about him, it wouldn't do any good. That a is a shame, for two reasons. One, that an employee would divulge that information to me; and two, that any complaint about this supervisor really won't do any good except waste my time.

The next day, Monday, August 4, we arrived at the terminal 180 minutes prior to departure for our rescheduled MYR flight. My husband, Anthony, accompanied me this time, and he showed the ticketing agent our "rejected" tickets for the RDU flight along with the boarding passes and asked why we were taken off the plane. She searched for a reason and could find none, she informed us that we did indeed have valid tickets and boarding passes, that we should have been on that flight. She said that there was nothing to be done about that.

Then my husband asked the ticketing agent if he could speak with Daniel, if Daniel was indeed working that day. Daniel was working and made his way to the ticketing counter. When he approached the counter, my husband asked Daniel if he recognized me, at which time he stared at me for a few moments, then tapped some papers on the counter and said that I was there yesterday.

My husband asked Daniel if he remembered what he said to me the day before. Daniel replied that he speaks with so many people each day, so no, he could not remember. Then my husband asked if Daniel recalled getting close to me and yelling at me, at which time Daniel apparently "remembered" and told my husband that I yelled at him (Daniel) and that I had nearly came over the ticket counter. Further, he accused me of changing the way I speak because I was in front of my children! Nothing could be further from the truth ... and my

children were indeed with me both times I was in Daniel's presence, not just that Monday. My children were ticketed to fly with me both days, after all.

My husband also asked about NWA's policy on arrival time prior to departure, with which Daniel gave the same statement he gave me. My husband assured him that we had arrived in plenty of time. Daniel then said in a very snide manner, "I don't know when the last time you flew on a plane was, but the FSA states that you need to be here 90 minutes prior to departure for domestic flights." To this I then stated that my husband flies regularly, that he is an Gold Elite World Perks Member. Daniel had no response to this, since obviously if a person is an Gold Elite World Perks Member, they fly fairly often and are more than vaguely aware of the passenger responsibilities.

My husband said to Daniel that he really didn't like the way that Daniel had spoken to me, that he thought that Daniel really needed to work on his customer service skills. Daniel's response was that he has been told several times that he has a voice that is loud and is often perceived the wrong way. If this is so, then why in the world would NWA put this man in a position where he interacts directly with customers, the lifeblood of the company? He is rude, condescending, abrasive and without empathy. I witnessed how he spoke to other employees, and it is no wonder that they find him an unwelcome presence. He singlehandedly sullied the perception that I have had of Northwest.

Before we parted ways with Daniel, my husband handed Daniel a copy of this letter about NWA - however, it was an earlier version. I had typed out a letter that Sunday, August 4 evening, that now has been revised several times. We felt that Daniel ought to know that we were making a formal complaint about him and that perhaps our letter might make an impact upon him. Further, the agent in the rebooking area was deliberately not identified by name because I feared that there would be negative repercussions upon her by Daniel once he read this letter. Therefore, she will remain unnamed for her own protection.

Further, we blacked out our last name, e-mail address and the World Perks Number in that original letter that we handed Daniel because we honestly are concerned of a retaliation by this man. We know that he will most likely deny or alter the events, especially since now that he has plenty of time to create his own version should any thing ever come of my complaint, however, we felt that he ought to know how he made one customer feel. It will not have any effect upon him, he will not change his ways, but perhaps in the future that letter might make him pause for a moment and hold in his temper.

When we boarded the plane on Monday, August 4 from DTW to MYR, I was not entirely certain that we would actually make the flight. When the cabin door closed, I breathed a sigh of relief. A few moments later, the cabin door was re-opened, the gate agent entered with three passengers. My heart pounded because I was nearly certain that we were about to be removed from yet another Northwest plane again. My two children expressed their worries that we would be removed to me and I was not actually sure that we would be on this flight until the plane literally was on the tarmac.

On one side note, my elderly mother drove from Southport, NC to MYR to pick us up, a nearly two hour drive. She was nearly there when I called to tell her that we would be arriving at RDU, now six hours north of her. She drove that distance to pick us up. We were not on that flight either. She drove home four hours from RDU back to Southport, NC. That was twelve hours driving for her in one day. The next day she drove another two hours to MYR to pick us up, I drove the two hours back. There was a complete waste of three tanks of gasoline at $3.85 a gallon. Further, because my children's car seats were in RDU, we had no car seats and had to purchase two more. Entertaining and feeding two children as well as myself in the DTW airport for ten to eleven hours was not an expense that I was prepared to absorb at that time, and it was prohibitive.

In summary, it was a miserable day with Northwest. Not only did we arrive well ahead of time for the departure for naught, but we missed our flight because we were re-directed (wrongly) multiple times, I was made to feel like I was an idiot, I was treated with contempt, we were removed from another flight because of a miscommunication within Northwest, and our luggage could have been MIA had it not been for the kind folks at RDU. Last, Daniel ought to be reprimanded for his actions, though he will clearly deny them; he denied them to my husband and attempted to place the grievance upon me. People like that do NOT need to work with customers. Isn't that what an airline is servicing?

The lady at the check-in was not very helpful. She seemed very insecure and could not answer any of our questions, had to run back twice to talk to the supervisor but the supervisor would not talk to us in person. We had to ask several times to give us her name which she put only with an S. (very non-committal) and write on the backside of the receipt for what this receipt actually was. When I came back I looked again on the Delta website and there were all different kind of new regulations concerning baggage allowances and also some referring to tickets purchased before July 31. So I assume even if there was a drastic change in the baggage allowances in between our flight there and our flight back there were some interim solutions and our overweight bags would have cost $25.

When we arrived back in Germany I called Delta Airlines and I was told that I have to send my complaint in German or English to the Delta Airlines Customer Affair Department in England by Fax. I sent it in German and in English and actually sent it 3 times but never got an answer on the faxes in 3 weeks. I also entered my complaint on the website and received the following answer from the customer care manager which is not an answer at all because it does not answer my question why [they] let us fly in June with our bags (3 were over 50lbs each) and in July want $240 extra for the same bags.

Since nearly 20 years ever since I flew the first time to the US I was a loyal customer with Delta. For many years with silver medallion status which unfortunately I do not have anymore due less overseas travels. I had also seen Deltas service decline over the past years. But now that is certainly not the airline anymore I feel comfortable with in the future.

The consequences are a loss of 240 $. I f I know I can only take 50 lbs with me than I pack respectively. And we do not like additional costs coming up for a ticket. Also the trip home was not a nice one since we both felt terribly upset. I do not want to repeat such an experience.

Return Flights: July 13th, 2008 - DL 73 - Istanbul, Turkey - JFK - DCA - On board over 2 hours, then waiting in airport over 2 additional hours, then waiting to get into a hotel for 2 hours. No food, no explanation other than a mechanical issue, no way to contact family at home to arrange for alternate airport arrival schedule, promises of meals, transportation, next available flights, etc. Only dinner in a hotel restaurant miles from either the city or the airport and a phone call telling me I was about to miss my bus to the airport for a flight I had not been told about and barely was able to catch (After sprinting through the airport, pushing my way to the front of the passport and security line, I arrived at the gate as they were closing the airplane doors)

July 14th, 2008 -DL 8295 - (New flight, now with a connection in Paris instead of direct to JFK) - Istanbul - Paris - Boston - DCA - Delayed on-board almost 1 hour. July 14th, 2008 - DL 8604 Paris - Bostong On-Board delay almost 2 hours due to mechanical issues, arrived at scheduled departure time for my connecting flight, waited at baggage claim after inquiring three times, two different Delta agents, if I had to wait for my checked luggage and if they could track it and ensure it came on my flight (They refused to check until all the luggage had cleared and then just told me I should assume it went forward to DCA).

July 14th, 2008 - DL 5675 - Boston - DCA (New flight since the mechanical delays in Paris cost me my connection time, and my lost luggage cost me an earlier flight) While I waited, I had to beg for a $7 meal voucher, which the ticket agent grudgingly gave me after I pleaded my case. Aircraft delayed almost 1 hour for no explained reason. I wait an additional hour for my luggage, as the luggage agents refuse to check on my bags until all the baggage has cleared the system. July 17th, 10:00pm, I receive my luggage, one bag (previously used 1 time) is totally destroyed, almost beyond recognition.

After repeated communication with Delta Customer Service, both via telephone and email, I receive notification of a $100 travel voucher that was issued July 1st, in a preemptive response to the June 29th, 2008 - DL 126 debacle and told continuously that Delta's consistent policy that ensures that Delta is equitable to everyone who travels with us, does not allow for ANY compensation with regard to my return flights (July 13th - 14th 2008), and while my baggage claim is being looked into, there is nothing we can add to what has already been stated... we have no basis on which to grant (any request I might have)... (this is) our final review. Any additional correspondence will be kept on file.

June 30th - Missed 1 day of Military training due to airlines mechanical issues and spent the time in the airport with no food and limited beverages (only the water fountain). July 14th - Missed 1 day of work due to flight cancellation due to airlines mechanical issues and spent over 6 hours in the airport or in line with no food and limited beverages (only the water fountain) and no way to contact meeting party in the states. July 15th, 2008 - Missed additional 1 day of work due to flight cancellation due to airlines mechanical issues and spent the previous evening having flights delayed and cancelled and agents refusing to provide assistance, and ignoring pleas for information concerning baggage.

July 17th, 2008 - Received nearly destroyed luggage (Suitcase was recently purchased for 70EUR and now is unusable). July 19th, 2008 - Visit to the emergency room for treatment for sinus infection, pink eye, severe cold, and general exhaustion, all a result of the return travel string of incidents.

When they finally let us off the plane in Boston there was no one from Delta to advice us. 2.5 hours later someone showed up but the had no idea when we would be leaving. They also told us if we ended the trip in Boston we were on our own. When we got to NY at 3:30 am we waited in line for an hour to get 400 Delta dollars and a chit for a scary hotel.

I was supposed to stay in NY for a day after I arrived to visit with family, however that trip was aborted. I had a separate ticket to get me from NY to my destination (cost $489). I was also exhausted for the entire week and found myself getting edgy in confined areas. When I wrote to Delta about the lack of fairness in the amount we were compensated: they replied that they had to respectfully decline my request. I have gone out of my way for years to fly Delta and I thought my request was really fair.

I was cheated out of a trip to NY due to problems of Delta's making - 3 m3chanical failures. I'll do my best to avoid Delta in the future.

After running from gate to gate with no one knowing what to do with them, and Delta being unable to tell me exactly where they were, they were taken to a room to sleep for the night. the room was dirty, had no windows, they had to share a bed, which had dirty sheets and urine stains on. the next morning they were taken to another windowless room,given no food or water and not able to leave the room or be accompanied to purchase food. 22 hours later they were able to board their flight to the UK.

returning from Manchester their plane was guided into a gate at JFK that was for domestic arrivals only and they were not allowed to leave the plane and consequently missed thier connection to Pittsburgh. 5 hours later they boarded another plane which then sat on the run way for 2 hours before taking off. they arrived at pittsburgh only to find their luggage was lost. it took more than 24 hours for them to get home.

the delta gate agents did not give one hoot about their welfare and made no attempt to reassure the children or have a plan to accomodate them.

Both of my children were severely distressed through this process. My eldest daughter has Crohn's Disease and found the stress totally debilitating, causing her symptoms to flare up. never never will i allow them to fly unaccompanied. why does delta offer this service if they cannot look after these minors properly.

Then on her return flight from BWI, which was delayed for at least an hour, she missed her connecting flight in Atlanta. Where she had to sit in this room for 8 hours with nothing to eat or anything. She had cash to buy food with, but nobody would allow her to leave the room or escort her to get a meal. She finally arrived at KCI at 10:00pm at night. We were very Happy to see her. So we waited for another hour for them to get the luggage up so we could grap her suitcase and venture the 3 hour drive home from the airport.

Well, come to find out, her suitcase didn't even make it on her flight. It was on the next flight due in later that night. So we filed a claim and drove home. Her luggage is still sitting at the airport 3 days later, after they promised we would have it NLT yesterday via UPS. I am fed up with DELTA and will never do business with them again.

On 7/23/08 I called to have the ticket reissued. I was informed that I was mistaken and my ticket was 1 week expired and the $1,088.80 lost. At the telephone representative's suggestion, I emailed Customer Service. I received seemingly automated responses in which I was thanked for my email and told there is nothing they can do. They did however, pat themselves on the back with the statement, The airline industry is very competitive, and the support of our customers is important to the lasting success of our company. Our goal is to consistently provide a quality product, and we are sorry we did not meet your expectations.

Its a wonder they are in financial distress. Although it may have been my misunderstanding, one would expect something more especially for a frequent flyer who exclusively uses Delta for all business and personal air travel. Unfortunately, in Cincinnati, we have virtually no choice in airlines, Delta pretty much holds a monopoly at CVG. away. I do question if Delta is guilty of an anti-trust law.

$1,088.80 lost to my company.

I then decided just to buy outright the 40,000 miles i needed for 2 RT tickets. When trying to purchase miles again on delta.com the VISA transaction again would not work on their website. I checked with the bank where the VISA card was issued and there WAS NOT a problem with this particular Card. The cost of buying the 40,000 was going to be $1185.00 for the 40,000 miles...! How is it that back in December of 2007 i paid an additional 150.00 to keep both mine and my daughters SkyMiles from expiring so i would be able to use them in the future?

I think this whole DELTA SKYMILES program is a RIP-OFF. I could have bought 2 RT tickets cheaper without even messing with my SkyMiles and would have been less of a hassels also. After 4 days of calling Delta Airlines and arguing with them i decided to cancel the itineray and look at another airline. I told the Delta officials i would NEVER use their airline ever again. Disgrunted....

I called delta reservations to seek some help. I had to stay on the line for about 30 minute. The person talking to me referred me to another customer service(another 10 minutes!) . She told me that I ( referring to me!) don't understand what is going on. Once they have standby status, she can't do anthing about it! they have to talk to someone at the airport what a surporise). I said I was very unhappy and will never fly delta again. She said and all she can do is give them seats for another flight at 1:47 pm, which will be in SLC at about 6:30 pm! do I want those seats or not?

Right now my husband and my son have their boarding passes for the 11 : 10 flight. I am just hoping they can get on that flight and come back home. I want to know if airlines can cancel flights "due to weather" , as they wish! can one flight be cancelled and the others don't? how does the weather affect only one plane?

my huband missed work and a deal that he had to work on today. They had to pay to go back to chicago, stay in a hotel, food and everything they did not plan on. On top of that the stress and mental fatigue of not knowing when they can come back home, dealing with two flight cancellations.

I had to cancel plans for my son's birthday party, because i don't know when he will be home! They went there for a holiday, it just became a disaster because of delta.The worst is the way delta handles it. As if these incidents are normal and people have to have extra money in case delta planes don't fly! well, what is the responsibility of the airline? why is it always the customer that has to pay?

I have been a Delta customer for years and I have never had this type of problem before. The flight attendants and pilots of the plane were great; however, they could not reseat me due to a 100% full plane. I am having a hard time believing that I paid the same fare as everyone else on the plane to have this experience. I am having serious doubts as to whether I will be a Delta passenger again. I have complained to Delta directly and they assured me that all the airlines operate this way. My response to Delta is that no matter what other airlines do, you have a responsibility to your customers to ensure an adequate level of comfort and equality among accomodations. I continue to experience neck pains and discomfort.

To make matters worse the Delta Staff had no clue where her luggage had gone.In the morning she goes back to the airport where Delta once again gives her a ticket for a flight but says it is over booked and she would just be on standby. Delta has owned these damn planes for how many years? And they dont know how many seats are on them? Well she didn't get on that flight either so finally at 10:30 Monday morning she got a flight to Peoria ILL. Family had to take off work to come pick her up and hour from home.

All of the while she has had to be finding people at home to to take care of her children till she could figure this out. She now has missed work. And had such a bad deal thrown at her she will never fly down to see me again. And no one is at fault but DELTA AIRLINES! Something needs to be done about this terrible Airline and the Staff that represents them.

Staid at the France airport until 7:50 PM.

I stood in a Delta customer service line for almost an hour with a screaming six month old just to be told that we needed to go get a hotel for the night but we couldn't get our luggage that had all of our baby's things in it. They also told us that even though they made us wait an hour on the runway that we had to pay for the hotel because it was weather related. They booked us on a connection at 7:30 a.m. They gave us a voucher for a hotel with cribs because our baby's bassinet had been checked. We ran as fast as we could to the hotel shuttle but could not get on because there were hundreds of people trying to get on and they kept shoving us out of the way. I started to break down in tears because at this point it was 11:10p.m.

We were suppose to arrive in ICT at 10:30p.m. A sweet airport employee finally took pity on us, let us skip in line, and then help us hail a cab big enough for my baby's car seat. After an expensive ride, we arrived at the (crappy) hotel. We gave them our voucher and they said they would send a crib up to our room. At 12:45 my husband called the front desk and we were informed that they had three cribs for the entire hotel and they were all being used. We barely slept trying to keep the baby from rolling off the bed. We were emotionally and physically drained. We both broke down in tears after putting the baby to bed.

I have never been treated so badly in my life. It really was like nobody at Delta cared at all that we were traveling with an infant. He is six months old! He doesn't need to be shuffled around Atlanta at 12:00 at night. We caught the 4:30 shuttle because the clerk warned us that tons of people would be on the later ones. So we avoided another $15 cab ride. We made our connection and finally arrived in Wichita at around 10:45a.m.

Delta refuses to pay any of our expenses. I will never, EVER fly Delta again. I fly twice a year and I always flew Delta but if this is the way they treat their customers then they can take the Biscoff and shove it! I'd rather pay $150 more for a Continental ticket than speak to one more of Delta's Indian costumer service representatives.

Around 9:00 p.m. the day we arrived in Wichita our luggage was finally returned to us but one bag and it's contents were damaged. The results of that are still pending. We incurred more than $150 worth of extra expensive between extra food, the hotel, and the cab ride, and an extra day of long term parking fees. My husband is in the military and although he informed his supervisor of Delta's screw up, he came dangerously close to being considered MIA. He was given a letter of counsel which stays on his record for the next six months.

I took the fly from buffalo to Boston and boston, Amesterdam, Paris, my luggage was registered from boston to Paris, From boston 6/19/08 up to now I never seen my luggage All gifts and personal affaires I never got Nothing. I spend almost $3000. I wrote to this compagny many time, never got Answer, I mad claim when i was in Paris,

Efforts to resolve the issue in a reasonable manner. I called the NWA reservation desk several times over the next few days and explained my situation. I was told that they do not have any access to the ticket since it is a "bulk" ticket and purchased through Vayama. They advised me to contact the Vayama representatives. I called the Vayama office, and informed them of the flight situation. They stated to me that since the ticket was "non-refundable," they could not cancel my ticket and give me a travel voucher without NWA's approval. I proceeded to call NWA on July 12 and July 13, and I was greeted by unfriendly and antagonistic agents. One of the agents hung up the phone on me when I requested to speak to her supervisor.

After several back-and-forth interactions, I called the NWA reservations desk on July 14, 2008, and an agent agreed to cancel the ticket and provide me with a travel voucher for travel to any country via NWA. Specifically, I asked her to give me a confirmation of the cancellation, and she said that she couldn't email it to me since she does not have internet access. Similarly, I requested the access number for the travel voucher, and the agent told me that I could use my previous ticket number (0127228052092) to access the voucher. Despite the lack of cordial customer service initially, I was pleased that NWA would grant this travel voucher.

Unfortunately, my satisfaction was short-lived. I proceeded to check on the NWA website, and, low and behold, I did not find any travel voucher in my record. Also interesting to note on the NWA website, the flight to Uganda was not cancelled, and it was still listed as a reservation in my records. Frustrated, I called NWA reservations desk to inquire about this discrepancy, and the agents told me that they had no record that I ever called on July 14, 2008; incredibly, they maintain that no notes were written about a ticket cancellation or a travel voucher. The agents proceeded to tell me that they could not issue me a travel voucher if I cancelled my ticket. I cannot understand how, with all of the technology available to book a flight, that there is no record of a cancellation.

My family and I have been loyal customers of NWA for the past 15 years. I have enjoyed flying NWA as, on the whole, I have had pleasant experiences with this airline in the past. However, I am extremely frustrated and distraught with the handling of this situation. I have followed all of the necessary procedures in canceling my ticket and obtaining a travel voucher due to a safety emergency, and I have also been subjected to a range of insults and discourteous interaction on the part of NWA agents. I am also shocked that an agent would claim to cancel my ticket, then and claim to give me a travel voucher, and NWA would deny that the conversation ever happened.

I have tried to go through the NWA channels to procure what I justly deserve--a travel voucher and ticket cancellation. Clearly, the NWA process has not worked so it is necessary that I pursue other means. Therefore, I am asking one last time that Northwest Airlines: Cancel my ticket and issue me a voucher for the equivalent amount, or I will not travel NWA again, will disseminate the information about my case as widely as possible using only the facts of this case, will contact my credit card company to cancel the ticket charge under the pretext that I was promised a ticket cancellation and a travel voucher, and, finally, I am also prepared to take legal action, if necessary. I do not wish to take this second option as it involves conflict, great energy and resources, and, most importantly, it is not desirable, nor necessary.

The call center the baggage cpmplaints are routed to are not much help and the person I talked to was talking to had an attitude problem and was not at all sympathetic!! I am so mad and frustrated and I will never fly Delta again!

I have to go to JFK to pick up my bag because God only knows when Delta will get around to delivering it. And the clerk at the baggage counter promised they would delver it as soon as they got it which was 2 days ago.

When I gave her my credit card, she said it was denied. This was odd, but I just moved forward and gave her another card. This card went through and we moved on to our gate. When we arrived home I contaced my credit card company for an explanation on the denied charge attempt. They said it wasn't denied an there was a charge for $80.00. Delta Airlines had scammed me! I was charged $160.00 for 1 bag on two credit cards! Another point; Delta allows each passenger 2 bags of 50lbs to check at no charge. That's 200lbs between my wfe and I! I was chaged $80 for 84lbs between 2 passengers. This company is a joke.

Bottom line, we payed $160.00 when we should've paid $0. They said my card was denied while they processed a charge on it. This has got to be illegal.

I am very concerned that this allows our youth to run away from home or leave with predators, or any circumstances that may be harmful. Then when the parent has learned what has happened, they only give credit for a year on the ticket. This ticket will never be used. $150.00 is alot of money for a mother, especially when she is on disability with a limited income.

I am out of $150.00 and am on disability, and they will not refund my money for something that should not have been done in the first place. They issue a credit on the ticket that will never be used. This is a true concern for the youth of america and their families.

Naturally, we started complaining to no one in general because we noticed that many of your custermers were having issues of their own, further delaying our check in. Finally we were called to a check in desk and were told that we were not going to be allowed on the flight. This was 8:10 am. Forty minutes before our flight would leave. the attendant confirmed by calling the gate and though I couldn't hear what was being whispered I knew that something was not right. We simply refused to take no for an answer after which the lead person/manager came over to help us but did not do so with any sense of urgency. Instead, she proceeded to speak with the people next to us who i assure you did not have a greater deal of urgency than us. She did not address us with any courtesy, neither did she anounce who she was. I took offence to her condecending tone and body language.

Needless to say it made us more unhappy when she would not give us suscint answers. Miss Natasha Marcella I believe was her name. My wife and I have unfortunately lost 3 days of our vacation not to mention added cost in booking a last minute alternate flight because we couldn't get a flight until Wednesday and this is not a direct flight. I preferred to cut my losses and book the next flight out. A drop in the bucket my voice may seem but I assure you that I will do my best to avoid their services and labor at convincing others I know to follow suit. Something must be done to audit associates and their work moral.

I hope we would receive a courtesy email response, if atleast to get the satisfaction that someone sypathized with us or atleast read this email. Dissatisfied customer, lost 3 days of a 7 day pre-paid vacation with Sandals resort. Paid an addition $1,244 for new flights plus taxi fares etc.

I also notice that my flight wasn't the only flight being delayed. So are every other DELTA flights. And where are those survey at the end of the flight? They only hand those in when the flight is on schedule. But they never hand those out when [their] flight is delayed for hours. Why? So [they] don't have to hear about customer's complaints and frastrations? That is just so wrong. DELTA is poorly managed and don't put customer first. This is the end of my jorney with this lousy airline. I will be posting this same complaint email to all the web forums out there who are doing the same on DELTA.

a full day of frastration and lost of my baggage.

Then that flight got cancelled, for no apparent reason. Everyone scurried and waited for hours to get new flights. The staff kept us un-iformed and were rude. I ended-up taking a flight to Lagurdia at 10:30. Then had to be bused to the main terminal. I then had to take a flight that didn't leave NY until 4:10. This flight only took me to Ft. Lauderdale. My wife had to drive to Ft.L and pick me up. Delta was rude. They made no attempt to get us on another airline. I couldn't stay another day in Boston as they offered. etc. I finally got home at 8:00 PM, when I should have been home at 9:30 AM.

I was emotionally and physically exhausted. But also the fear and of knowing that because Delta hires idiots to change the oil. We could have been killed, all because of stupidity, compounded with Delta's rudeness, and no effort to accomodate it's passengers in any fashion.

I am absolutely flabbergasted at what occurred next. The customer service representative from Delta tells her, No, no! You have to go to JFK in New York where he is boarding to pay this $100! So we're supposed to go from St. Louis to New York to pay the $100 unaccompanied minor fee!!! Folks, if I wrote this in a piece of fiction, no editor would dream of accepting such trash. Yet this is the drivel that Delta Airlines dishes out - from their customer service office. My wife, who has patience beyond belief tonight, simply asks for a supervisor. Oh no, she will tell you exactly the same thing! my wife is told.

Nevertheless, my wife insists, lets try anyway. Surely someone at Delta has two brain cells to rub together. Sure enough, a supervisor gets on the phone and explains that no, they refuse to accept credit cards over the phone (don't they do so for people making reservations??), but she will be nice enough to allow my wife to pay in person at the airport. I've totally washed my hands from the issue at this point. I can deal with stupidity, but absolute moronic non-thinking is too much for me.

But wait, there's more! My sweet wife gets in the car and drives 30 minutes to the airport to pay the $100 ransom to Delta. The result - THERE IS NO ONE THERE TO TAKE OUR MONEY! Now I ask you - do you want to deal with a company that has this (dis)regard for their customers? Do they think they can stay in business when they treat their paying customers in this manner? More to the point - why should they stay in business? If a company can't provide a needed service in an efficient manner, it's time to shut the doors.

Wasted time, wasted gasoline, unnecessary stress.

I filed a claim with Northwest for the value of my lost items and was informed that after careful investigation they were denying my claim- seems I forgot they lost my luggage 2 years earlier. I fly an average of 2-3 times per month and flew Northwest on 38 flight segments in 2007. Their response was that because they lost my luggage twice and I filed both times- I was guilty of repetitious claim filing and they felt they did not have to pay. I am in the process of filing in small claims court now.

I had to buy clothing for a 9 day trip and the only reimbursement was $150.00 which took me 6 trips of over 100 miles each to get!

I finally spoke with my daugther at 10pm, she had to ask a stranger if she could use his cellphone. I found out that my daughter had been left all alone in Atlanta for all those hours without eating or being attented to by anyone from delta. As I write to you my daughter is now boarding a plane in Atlanta that is schedule to arrive at 2:30 in the morning. My child suffered due to there negligence.

She suffrered hunger, she was scared. She has not stopped crying since I spoke to her.

It has been years since I flew with Delta even after relocating my family to the Cincinnati area and discovering that one of Delta's HUBS is located here at CVG. The only reason that I have avoided flying from CVG to ATL on Delta was the soaring airfares and this was prior to the increase in oil prices as seen in recent months. After 3 years of living in Cincinnati and driving to another local airport to fly with another carrier under lower airfares I decided to review my partner's Delta sky-miles and was thrilled that we had enough miles to book one round trip flight out of Cincinnati and into Atlanta. I have to be honest and fair in my letter that 25,000 sky-miles and only $5.00 in processing fees was the total cost of my roundtrip ticket. No one can whine about that fare!

However, the reason that I am sending this letter to you today is to address issues with the airlines that I experienced when returning home from Atlanta on Sunday 07/06/08. I was booked for a return flight from ATL to CVG departing Atlanta at 9:30 PM and arriving into Cincinnati at 11:00 PM. When my family dropped me off on the curbside at the airport in Atlanta I said my good-byes and entered into the kiosk area to check into the system. When I entered my card into the kiosk the information informed me that my flight was delayed until 11:30 PM. Earlier that day from the comfort of my parents home I did not see any delays when I reviewed the website.

Ok, I understand that there are delays and it was a holiday after all. I walked up to the attendant to submit my luggage after printing my boarding pass and she informed me that I would have to stand in another line to check my bags. I quickly moved over into the line and after an hour of waiting I was able to hand my checked luggage to the attendant. Asking why I had to wait in such a long linethe attendant was not able to explain and told me that I was misinformed because there was no reason that the prior attendant should have had me wait in their lines.

After having a bite to eat, chats on the cell phone with friends, and doing a little airport shopping I found my departing gate and decided to just sit and wait it out. After all it only 10:00 PM and I had another hour and half before my flight was going to take off. Meanwhile the screens above the boarding desk informed passengers that the delays were caused by flight crew delays. Earlier I was informed it was the weather so at this point I had no idea why Delta was not able to honor its original departing time.

After all I selected my flights based on the departure and arrival times. None the less during this time of waiting an off duty flight attendant was sitting beside me. She was talking about how she had to get to another city via Cincinnati to work the next day. It was clear that she had already worked a tiring dayshe just wanted to get to her destination and get some rest before work on the following day but like many others she was delayed too.

Soon enough the boarding process took place and everyone was able to get into their seats for a quick trip to Cincinnati. As soon as we all were seated--it was announced that the pilots had not arrived. Meanwhile the flight attendants were anything but nice and comforting. After sitting in a small cramped plane for some time the pilots did make it and soon enough we were in the air heading home. I thought that my delays were a thing of the past at that point. When I arrived in Cincinnati most of the operational functions at the CVG location were closed after all it was almost 2:00 AM. When I made my way to the baggage claim area there were 2 flights including mine that arrived minutes apart. I waited for 30 minutes for my luggage only to find out that it was delivered at another luggage point. Totally different location that the one I was waiting at with all the other passengers on board my flight. This was just another delay!

When I arrived home it was 3:37 AM. I know because I seen the clock in the kitchen. At this point I was in tears not sure if it was because I was finally home or because I was upset by knowing that I had only a few hours before I was to be up and in my office to work. I did end up calling out of work the next day because 2 hours of sleep was not going to help me and I would be more of a dead space at the office than anything more.

After taking some time to reflect on the situation I decided to write this letter in hopes that it will provide acknowledgement for both the good and bad in my recent experience. I also want to extend my letter to today to discuss my future travels with your airline and already I have issues due to recent changes and those flights have yet to take place! The other day I was informed via email that my future flights with Delta have been altered. When my tickets were purchased there were flights with short and long layovers in Atlanta. Being that I would be traveling to the beach I decided to pay a little more and take the shorter layovers from Cincinnati connections in Atlanta and continuing into Panama City Beach (same flight plan for the return).

Much to my surprise--the flight that I paid a higher ticket price for was cancelled thus I am now going to spend the 3 hours on my return flight in Atlanta. Once again--another delay! I am just hoping that there will be no other repeats of the situation I just experienced during the July 4th holiday. If Delta is strapped for money and they need help, increase the fairs but stop booking tickets with arrivals/departures, etc and not have the staff to operate them. I hope that one day in the near future there will be passenger rights so that passengers can start demanding and holding Delta to all these errors in their daily operations.

Here are some questions: 1. Did the airline contact me to inform me that there were 2 (+) hour delays on my return flight from Atlanta to Cincinnati on 07/06/08? NO. 2.Did I receive a customer service survey offered to provide my feedback about my experience with Delta? NO (Continental and Air Tran do send out surveys). 3.Did the agents that represent Delta provide accurate and positive customer service to their customers? NO. 4.Did Delta consult with me regarding my delays and/or offer compensation for my loss of time and money? NO

5. Did it appear that Delta values its customer's rights and strives to remain #1 in the airline industry? NO (according to friends and family, plus internet reports, Delta is lacking on customer service and skills). 6. Did Delta contact me regarding the recent changes they made in my future travel plans for August 2008 and did they offer me other options including other flights, etc? NO (the price and the schedule I selected was changed without my consent and/or options for other flights and fares)

7. Would I recommend Delta to a friend, co-worker, and/or use Delta for my business and pleasure travels in the future after my already booked, non-refundable ticket for August 2008? NO (it is time to put an end to Delta). 8. Is Delta the airline that it was in the 80's and 90's? NO (those days are long gone, Delta has went from a prized airline of Atlanta to a shame and embarrassment in the airline industry). 9. If Delta was the only airline to provide service in the future, would I take Delta as the only means to fly? NO (guess it would be renting a car and driving). 10.Would I post this information for other internet viewers to read and discourage travels with this airline? YES (the internet is a powerful tool, it is time join the millions and start expressing voices against companies like Delta)

Within 15 minutes of telling us this, Delta boarded the same plane and flew it to New York city! Now after 11 PM, we had to wait in huge, huge lines to reschedule our flight, with the earliest flight available not until Tuesday. Delta provided no information at all to those waiting in line, and had minimal staff for rescheduling. They even closed down one line we had been waiting in.

At 2 PM we had to try to find a hotel in fully booked Atlanta. We were totally stranded in Atlanta. ---How is it possible that Delta in its Atlanta headquarters was not able to have some extra pilots and staff available? Have they fired too many of them to maintain a stable operation? How is it possible that Delta could not have set some priorities for its flights, by letting the Washington-bound passengers return to fly on the plane they had spent all that time on?!

We incurred many extra costs, lost work time and commitments, and incredible emotional and physical stress. Two full days in limbo.

When I got to the airport at 5:00 am on the 17th, the local counter people refused to help me and simply shoved a phone at me and told me to call another reservations number. I explained all this to that person and even though there were about a dozen seats empty on the flight, I had to pay an extra $800 to fly that morning. One day after the trip I emailed NW related my experience and displeasure requested a refund. They replied that I had to pay the extra $800 so my fare was equitable to those who wanted to book a whole new trip at that last minute. They did not at all address my concerns about what I thought was a purposely misleading website regarding their standby flights, nor the refusal of their counter ticket personnel to help nor the outright lies told by the reservation personnel.

I had to pay an additional $800 just to fly one leg of the same route 24 hours earlier -- which was more than the entire roundtrip ticket cost originally!

When we tried to get her on any flight within the next few days, we were told that for the next 2 months or longer, her $250 one-way ticket was now $1100. The customer service agent was the rudest person I've ever dealt with. When I said 'well, I guess you're constrained by the fare rules he said, oh no, I can give her a free ticket if I want but I'm not going to. He had no concern for children. In the end, he said she could go over the US border, and pay a modest additional fee to fly out of Seattle. When I said I'd have to ask her father as she's a minor, he said, well, I can't guarantee the fare then. I tried to compromise by offering to pay a reasonable amount to get her on a flight out of Vancouver and Chris just said, I don't compromise.

My brother-in-law had to pay a modest amount to get my niece a flight from Seattle even though the Delta ticket agents were gone and so it seems Delta should take some responsibility. We also had to buy her two bus tickets for more than $100 and she had to travel by herself to Seattle.

The bag arrived the next day around 4pm. So on a four day trip, we were without towels, toiletries, flip flops, and my precious i-Pod (amongst other things, of course) for nearly half the trip. We took the same route from Raleigh-Durham to JFK and JFK to Portland, ME. When we got to Portland, our bag was still in JFK. The entire jet's baggage had been switched with another flights baggage that had been delayed in JFK. So I'm writing this message waiting to receive my bag.

We had to buy new towels, shampoo, conditioner, sunblock, deodorant, etc. We go on one small vacation a year. We don't have the money to buy supplies twice.

I then explained that the baggage notices I was sent never indicated that 2 persons using one bag are still limited to the single person weight limitation, and no notices to that effect exist at check in anywhere, and I asked her to show me, which she could not, and I stated that otherwise I would have packed everything into 2 bags. The agent became rude and said, If you had to lift the bag, you would understand and besides, the people do not have health insurance coverage if they lift such a heavy bag. I then said, but there is half the bags for us since we have used a single bag, which is easier to keep rack of, move, etc.. She then said that we must either pay or move on. We converted a carry on bag to a checked bag and moved 3 bottles of wine we had purchased at a winery to meet the surly agents request. Unfortunately, one of the bottles was broken at the destination.

Delay, rude treatment, no offer of suggestions to remedy the problem, no apology for not informing PAYING customers beforehand. I have been a DELTA million miler in the past, but now am woking rapidliy to use all my frequent flier miles before this bunch of rude baffoons run these guys out of business. Tell a paying customer about personnel issues when not giving service is a deplorable policy.

I was also witness to the incompetence and rudeness of the Delta employees at JFK throughout the whole situation. For instance, when I told a Delta representative that our baggage was left unattended in the baggage claim area, he responded that that was my problem, not his or Delta's. Outrageous (and ironic too, with the PA system constantly reminding us of not leaving bags unattended).

$190 for no-show at hotel in Boston. Missed one day of a conference.

I am a poor woman and I did not have the money to send my child to Florida now I have to find $200 more to send her? I could have gone on the vacation with her and put $40 more to the ticket. I have paid for two tickets. I need to know why and I need to be reimburse.

In the end I was changed to a 1:30pm and charged $100. I went to the airport and found others changing their tickets to earlier flights for $25, needless to say I was not happy and called their CS hotline to complain. The best they could do was apologize and offer me a $100 travel voucher which suck. I think their reps are very dishonest and are more interested in their commission rather than helping customers. I hope never to fly northwest again if I can help it.

Cost me $100 when it could have been $25, they will send me a $100 non transferable coupon from my travel, totally useless to me.

Our original departure out of Intercontinental was "delayed" 3 hours because a little thunderstorm came through the airport around 3:00 p.m., a very common occurrence in the Houston area during summer. We were initially notified of a delay by a change to the gate marquee and gate agent's announcement. However, come to find out, the flight had been diverted to Austin because they didn't have enough fuel to circle the storm and wait out the ground hold. This proprietary information was discovered by overhearing the flight crew for our plane, specifically, the pilot, state "its just like in a car, when you are running out of gas you stop at the nearest gas station." However, this story blaming a weather delay would be useful for dealing with all the passengers missing their connections who did not receive lodging in Salt Lake City.

During the entire three (3) hours of delay, the gate marquee flashed "SALT LAKE CITY/ SAN FRANCISCO" ...this becomes significant later.

We boarded our flight at approximately 6:20 p.m.. About 3 hours into the flight to Salt Lake City ("SLC"), our steward, Mr. Steven M. came to us and asked if we are "the people" going to San Francisco. We answered yes and he stated, not on this plane as it was no longer going to San Francisco, it was being rerouted to Pasco. Michael inquired where the heck Pasco was and he replied "Washington."

Mr. M. told us the plan had changed before we left IAH. Michael asked if he meant the flight crew/gate agents knew the entire time we were sitting at the gate in IAH that the plane we were about to get on was NOT going to San Francisco even though the gate marquee flashed "SALT LAKE CITY/SAN FRANCISCO" while we sat patiently waiting. He said "YES." Michael then asked if we were the only people on the plane going to San Francisco and Mr. Muir said there was one more person but they were back in coach and the stewards could not find them because it was "horrible back there and they were in such a rush boarding the plane they did not get a passenger manifest from the gate agent." He instructed us to contact the Delta/SkyWest Customer Service representatives when we arrived in Salt Lake City to discuss accommodations as there were no other flights to San Francisco from Salt Lake until the next morning.

Upon deplaning, we were directed to the "Customer Service Desk" along with the majority of the others on our flight as they truly had missed their connections. Please note that on my baggage claim tag, there was no indication of a change of planes/ flight number (which would have been listed underneath SFO DL 3919 19-JUN 1555) had a change of planes been required. The Customer Service clerks were passing out pink discount hotel slips like they were candy to those passengers who truly had missed a connection. We were told they could do nothing else for us and we must talk to the supervisor.

Once the supervisor was located and we began to discuss our current dilemma, we noticed a young woman standing at the counter, Deneice P., who quickly chimed in that she was in the same position we were. Ms. P. was obviously the "poor person in coach" that the stewards could not locate due to how "horrible it was back there" as well as the fact there was no passenger manifest on the flight. According to Ms. P., she did not deplane until the stewards came to her and told her she had to deplane as the aircraft was no longer going to SFO.

After approximately an hour, give or take, of dismissive, aggressive and rude behavior by the SkyWest Customer Service Supervisor, Mr. Nicholas M., who tried to blow us off by falsely claiming we had "missed our connection" due to weather and for which he had no obligation to provide us lodging, Michael finally got him to admit that our plane was supposed to stop over and continue to San Francisco. He then told us since we were 'late' and they had a plane load of people in SLC ready to fly to San Francisco they just sent another plane with those passengers, leaving the three of us out in the cold. Mr. M. finally rolled over and gave us and Ms. P. rooms at the Hilton Garden Inn downtown SLC, meal vouchers in the amount of $14.00 each and rebooked us for a flight out at 11 a.m. the next morning. Unfortunately, Ms. P. was going to miss her sister's wedding if she waited until 11 a.m. so they rebooked her for an 8:30 flight out to Oakland instead of San Francisco (which accordingly completely screwed up her Hertz rental at SFO).

I then had to contact the hotel we were scheduled to arrive at on June 19, 2008 and explain our current situation and ensure we would be able to check in the next day. Because it was already past the time we were supposed to check in, we had to pay for the night even though we would not be staying at the hotel. The current nightly rate for this hotel is approximately $250.00 plus tax. We lost one night and 1/2 day in San Francisco as a result of the SLC stop.

On Sunday afternoon, realizing we should not trust our reservation for our return flight, I attempted to print our boarding passes for our 11:00 a.m. return flight. I then discovered the flight was changed to 1:00 p.m. and our boarding passes were on a security hold.

We arrived at SFO the requisite two hours prior to our scheduled flight, now listed at 1:00 p.m. We checked in with one checked bag and proceeded through security. Within a few minutes of arriving at the departure gate, I noticed the monitors indicated there was no gate listed for our flight and it was delayed an hour which of course would cause us to miss our connection in yes, SALT LAKE CITY. We had already been seated for lunch when I decided to get up and peek to see if anything else had changed, and it had OF COURSE...the monitors were now showing a 3 hour delay.

We then went to the nearest gate agent, Mr. Ken G., as he was the only one we could find that wasn't swamped with unhappy passengers. We explained our situation and he began to assist with our itinerary. He said the cause of the delay was weather again--fog--although the skies were clear above San Francisco Airport, Oakland and the bay. It seems SkyWest is just dogged by bad weather (force majure). Once Mr. G. pulled up our itinerary, he stated "they" had already rescheduled us for a flight the next day. I explained that was unacceptable as we needed to get home as we both had to get back to work the next day. Mr. G. said "let me check with Continental." Ultimately, we were rescheduled us on a Continental flight leaving at 6:25 that evening (direct to IAH) but could not get first class seats and was unable to get us seated together in coach. I inquired about our checked bag and was told it would be best just to let the bag "go" as scheduled and to call the next morning and Delta would deliver it to us.

We then went to the Continental counter to check in. While we were being "ticketed" with the assistance of a Continental representative, Michael said to me "Hey, isn't that Deneice? Low and behold, there stood Ms. P. who we got to know while delayed by the lying Delta/SkyWest personnel in SLC. We now had 7 hours to kill at SFO (another FULL day wasted in the city). Eventually, we were able to get our seating assignments changed to be seated together in an Exit Row on the flight back to IAH. After clearing security a second time, we proceeded to the gate area and again encountered Ms. P.. She explained Delta/SkyWest had again put her in the same position as we were in and she would be on the SAME CONTINENTAL FLIGHT HOME AS US!

Tuesday morning, I called Delta as directed to inquire about our bag. At 11:15 a.m., Delta representative, Roger, told me he was sending a message to IAH to have our bag delivered to us and it should arrive within the next two (2) hours. Once three (3) hours had passed I called again only to discover there was no record I had ever called and no message had been sent to IAH. The Lost Baggage SUPERVISOR, Ms. T., told me they could do nothing for me and I would need to contact Continental at IAH as a lost bag ticket could not be initiated by Delta or via telephone. Ms. Thomas then promptly HUNG UP ON ME. I called Continental as directed by Ms. T. since they were our last carrier and EVEN THOUGH CONTINENTAL NEVER TOUCHED OUR BAG, they would be responsible for getting our bag to us.

Continental's lost baggage representative, JoAnn, was immensely helpful, very friendly and deeply apologetic for the difficulty we had been subjected to with Delta Airlines. In short, our bag arrived at home Tuesday evening at 10:30 p.m., thanks again to Continental personnel's professionalism. Had we waited for the delayed flight we were initially scheduled to return to IAH on, we would have again spent the night in Salt Lake City and more than likely have continued on to Atlanta before arriving back at IAH as our bag had done.

We both read the letter in the June 2008 Sky Magazine by Richard A., CEO of Delta Airlines as well as the Customer Service advertisement and the advertisement for Salt Lake City (these were all exhibits to my letter to Delta/Skywest). It becomes very obvious at this juncture that Delta Airlines/SkyWest have a great deal invested in Salt Lake City. It is also very clear they wish to ensure their passengers experience "the rugged and glorious terrain" of their latest hub airport regardless of the unexpected delay and expense to their passengers. I cannot speak for Ms. P., but do believe she concurs with our thoughts. Michael and I are very thankful to Continental airlines for picking up where Delta/ SkyWest dumped us and assisting with safe passage back to Houston. The arbitrary ad hoc rescheduling of flights is bad enough but the repeated attempts at falsehoods in order to side step responsibility, the dismissive, nearly belligerent conduct of all of Deltas employees (except those noted otherwise) is just outrageous.

Michael and I have been loyal customers for many years (hence the accumulation of Skymiles sufficient for two [2] round trip first class tickets) and this travel nightmare has been our reward. We have been faithful Delta passengers for many years and while living in San Francisco sent our unaccompanied minor children to/from grandparents, etc. on numerous occasions without incident. Whatever Delta has done in partnering with SkyWest Airlines has obviously had a very detrimental effect on Customer Service and passenger safety. At present, we do not intend to fly Delta Airlines or SkyWest Airlines again by choice.

At a MINIMUM, Delta owes Michael 100% return of his Skymiles and further, for the loss of vacation time and mental distress of the relentless lies, rudely delivered, I should think two non-stop first-class round-trip tickets to SFO from IAH are in order. Loss of vacation time, hotel expense for room unable to use due to Delta's lying customer service reps. If they had just told us we weren't going all the way to SFO we could have been rebooked for the following day and gone home and slept in our own bed! We were completely emotionally and physically exhausted and had to take an extra day off from work to try and get ourselves together. We used up all of our frequent flyer miles on this trip.

I was traveling with a friend and our flight was delayed and we had a connecting flight in Detroit our final destination was NYC through JFK. We endured a very disrespectable and unproffessional employee a Mr. S who was both rude and violent in his tone and manerism. This employee through his communication device (walkie talkie down on the desk at the gate after becoming frustrated due to inquiries about our possible missed connection in Detroit. Gladly that was the only problem on our trip to NYC.

Jasmine (travel companion) and I flew on NWA 9084 on July 13, 2008. Due to severe weather we missed both our connections to our final destination OKC. I believe that NWA in LGA were aware of the possibilities of delayed or cancelled flights to ATL prior to us boarding and gave my companion and I no notification of this and there for made no effort to reroute our travel plans. Due to this one poor customer service decision we were stuck over night at ATL airport with no compenstation of hotel and we both missed a day of work.

I frequently fly and due to this experience I have learned that it is not cost effective for me to spend my finances on NWA. It is unfortunate in this day and age with the economy being the way it is and the airline industry being so competative that NWA does not make every effort to ensure the best quality of customer service that it can offer.

I lost eight hours of work, financially that was about $100 dollars. I had to pay for a hotel and car rental because all hotels near the airport were booked and that was another $200. I also bought breakfast and lunch which was about $20. . I have not received and apology or compensation from NWA.

Four hours later, we were told that we had been 70th for take off but something changed and we might be moved up. As we were on an active taxiway we were confined to our seats for the entire wait. We were informed that we would have to go back to the gate as there was not enough fuel to fly. We then sat on the plane waiting , we were told, for a 'gate agent' to come to tell us our options. Next we disembarked and we told to see the gate agent.

NO such person was in the gate area. We were told by the personnel there that it was the tower's fault and they were going to refuel the plane and we were definatly' still scheduled. After some time we were then told the flight was cancelled and we had to go to the ticketing area for new reservations. It was now about 11:30 PM. The food concessions were closed. There were 5 people in the ticketing area. Three chewed gum and were rude and unhelpful when passengers asked questions, saying not my job, I don't know, lady One woman worked to get people tickets or boarding passes. Another person worked a little, taking one passenger then disappeared for ten minutes; Came back and took another, disappearing again. This went on until about 2 AM.

The three gum chewers continued to be rude and did nothing but sit around joking. After having been told the luggage could not be retrieved for six hours, someone went to the luggage area and found the luggage from our flight sitting in the luggage retrieval area. After getting boarding passes for the 6:30 flight on Monday morning, we proceeded to that gate. After the first two zones were boarded, there was an odd delay and then an announcement that the flight would be delayed as they had no pilot. Followed shortly afterwards with an announcement that the flight was cancelled and they would try to find us alternative reservations maybe out of La Guardia.

My husband and I decided to opt out, take the AirTrain to a rental car agency and drive the 9 hours home. We had at that point spent 54 hours traveling , 18 hours of which were in JFK , 5 hours inside an airplane where we had been given two small bottle of water and one small bag of peanuts. All of this might just be a saga of modern day travel but for the abuse of being kept in confinement and treated abusively by arrogant, nasty employees who clearly have no regard for their clients.

I watched agents tell people You are on the wrong line, go to that line When the person said I've been in line for an hour, the answer was 'Nothing I can do about that, you need to go to that line. I watched a woman try to get information on how to get to another airport for a Delta flight and was told What am I supposed to do about that? A Spanish speaking group had to use someone standing on line to translate How many bags are you checking? and Have the bags been in your possession..? etc.

Extra cost about $ 300.00 for car rental, gas and tolls and risking our lives driving in a fatigued state. I will never fly Delta nor go through JFK Airport again. I will tell anyone who will listen that they are the worst company I have ever dealt with.

she then inform me that I need to go to my consulate for an extension. that day was a Saturday so I had to wait the whole weekend. went to my consulate for the extension where he then inform me that I didn't need one. We then called the airline and they put me on a flight and promised to pay all expenses because it was there mistake. But they did not fulfill there promise. So once again I didn't get to take my flight home.

The physical damage that took place was that I missed my aunt's wedding on the 31st of May and I also missed my cousin graduation.

We notified the flight attendant on DL 4316 fo the approaching problem. She told us there was a BA flight later in the evening that we might catch. However, when we reported to the Delta desk at JFK, we were told that that was not a possibility. The best they could do was to book us in on DL3 to Heathrow departing at 08.50 a.m. on the following day, 11th July. We ahve found the daytime west-east trans=Atlantic flight to involve unacceptable jetlag, and avoid it. We had no alterantiv, however,e but to accept this arrangement.

However, we are pensioners and did not wish to sit up all night in the airport. We asked for accommodation. This entailed stayoing at the Ramada Inn at JFK overnight, at a cost of US$150 and having a modest supper there for US$60. The Delta airlines representaives were courteous, but insisted that the airline bore no financial repsonsibility for the missed connection. My view has been that the issuing of a scheduled ticket is a form of contract and it is the moral responsibility of the airline to honor it. I therefore ask for re-imbursement of US$210, TOGTHER WITH A NOTIONAL SUM FOR THE CONSIDERABLE INCONVENIENCE INCURRED BY MY WIFE AND MYSELF.

US$210 IN ACCOMMODD]ATION AND SUBSISTENCE; LOSS FO SLEEP ETC., DUE TO EXACERBATED JET LAG ON ARRIVEAL.

3. On my return flight from Meridian today, I arrived at 1:35 pm for my 2:20 pm flight (which left over 40 minutes late). No one offered assistance or tried to help me in anyway. I had to beg for assistance. I was told I could not get on the plane, I tried checking in automatically. No one tried to help or offer any suggestion or advise, there was no one at the counter (there never is) when I asked for assistance I was told by the TAP Kenneth that was not his job. I said would you please tell me who can help or get me someone to help. He walked around and was looking at me and my husband laughing and talking to the other inspectors for about 20 minutes but did not attempt to help in anyway. Then I asked the security guard for assistance. He then tried to help me by checking and them came back to tell me I cannot take my luggage but I can go with my husband.

I then had to leave my valuable two suit cases with our costumes and valuables. Sat in the plane which was delayed for over 40 minutes, while I watch the staff pack the other luggage on the plane at their own slow pace. This is a small airport, the plane was right there, the luggage was right outside the door, they made no attempt to help me what-so-ever. I really had to beg and plead with the security to get me on the plane. There was really no reason they could not have allowed me to take my luggage or for me to go through such attitudes and disrespectful behavior. No one deserves that treatment. Courtesy and kindness should be top of the line for employees at the airport and at Delta.

4. We go to Atlanta and barely made it to our plane because the other plane was late. Then we waited on the ground in the plane for an hour before departure. Which means we arrived in Jax at 8 pm. The worst part for me was leaving my luggage. I feel that was totally uncalled for and inconsiderate and unprofessional to not try to assist me with my luggage. I had to leave it with someone. I feel that I should at least be two round trip tickets to get our luggage, I do not want to deal with those inconsiderate people in Meridian. I would rather go to Mobile and rent a car to Waynesboro to get my luggage. I think the airline should provide the airfare and car rental. I will try to find someone to bring the luggage to the airport so I will not have to get a car. I hate asking people to do things when they were kind enough to keep the luggage for us in the first place which was an inconvenience for them.

Results of Damage: On Thursday my luggage was delivered to me soaking wet including all contents. Custumes valued at $3500 and my personal clothing and personal items were damaged. On Monday, I had no assistance, corporation or support from any staff at the Meridian airport facility. They totally ignored my husband and myself and kept talking to eaah other looking at us and laughing. I then had to ask the security guard to assist. I was told I had to leave my luggage and I had to return without my luggage. I NEED TO RETRIEVE MY LUGGAGE AND WOULD RATHER GET TWO TICKETS TO MOBILE ALARM AIRPORT to take a rental car to pick up my luggage or have someone bring them to me.

This has been a GREAT inconvenience and waste of my time, not to mention inconsiderate and not very uncooperative in assisting us. I was transferred to the baggage desk by Delta Customer service who claim they have the record of my two bagges being checked in as DL309728 & DL319066 on Monday, July 14 at 1:40. There is proof I was there in ample time for check-in. I have no idea how because they were not checked in, touched or looked at my the staff. Thank you for your help.

OK it gets better now we finally get off the plain in a mad dash for the restrooms. I find a guy THOMAS W. Heidorf to be exact and tell him the story, I'm not mad at this point but concerned, Thomas on the other hand was not concerned as his responce was with laughter as he thought it was very funny. OK now I ask what was so funny about young children suffering and he said to deal with it there was nothing that could be done and laughed again with his buddy. I asked for his name as I knewq at this point I was going to tell some one about this it just was wrong as wrong could be and there was no concern at all for their customers. I took his name and went on my way to go sit down and wait, keep in mind that no names or loud voices or anything have occurred nor did they ever, but all the sudden a tap on my shoulder and here is Thomas w. Heidorf again asking for my ticket as if he were going to help me but what happens, yes he did, He ripped my ticket up and tells me that I will be arrested if any thing else happens.

I think for a moment and simple said sir am I going to be able to get on my plain or am I waiting for nothing, if so I would gladly get a rentle car and drive home in the morning. This really angered Thomas I think because I would not get mad enough for him to do anything. I found a seat and waited as I looked in my pocket I relized that I had given him the boarding pass that allowed me to get to Atlanta in the first place and while talking to others like Sharon and John that I met our gate was changed so I walked with them to that gate and never seen Mr. Heidorf again and my boarding pass that I still had worked.

We were 4 hours late getting home but it sure was good to get there. I've never seen anything like this but I will tell everyone about it that I can and This will not happen to again as I will never give them this oppurtunity again. I hope that Thomas W. Heidorf and Delta airlines would have the manners to call and work this out but I'm sure Me and the others that gave me their names and numbers that watched the whole thing are just customers that delta doesn't need anyways thankyou for having a place to worn others.

Nothing my bag was actually there when I arrived.

years ago, the skymiles program was very legitimate. it is NOW a big scam operation. they purposely are NOT allowing very many seats to be available for Skymiles members and they are basically forcing us to use double the miles that we have worked so hard to get by spending out thousands of dollars on merchandise, or to have to go to the trouble of purchasing the roundtrip ticket directly from them. this is NOT a legitimate Skymiles program any more and i think that it is very necessary to have a class action lawsuit filed against them for their scam operation and trying to extort money from their Skymiles customers. i am very angry and disgusted over their services.

that i will either have to use 100,000 miles to book the same trip from los angeles to sao paulo, brasil for december 2008, or pay about $1,500.00 for the roundtrip ticket.

I found that to be very disturbing because the passenger they suggest come in by himself on Tuesday is my 9 year old son who is on e of my special needs children. I told the attendant that that is impossible and she said well somehow your reservation was split and your 9 year old son is not on the same reservation as the rest of your family members. I asked how could this be when they all flew from NY together on the same reservation. I was given an I don't know I then asked to speak with someone who could answer my questions and I was told that there was no one there that could answer my questions.

I am amazed at the lack of professionalism from an airline carrier that has been in business this long. Needless to say my family is stuck in Atlanta GA on a Sunday and will not be able to leave until Tuesday. My two special needs children have to stay in an airport for 48 hours because of lack of standards and professionalism.

My sister is a diabetic and was not able to get to her insulin so she became ill. And no one at the Delta counters were willing to assist us in getting access to her bags

I spent 10 hours at the airport today,2 hours of which was on hold not including this call. I stood for three and half hours in a line that spanned across 16 gates for which there were only three delta re-booking agents serving five plane-loads worth of people. I am missing a conference that other people flew in for and I was supposed to speak at. It is one thing to have delays. That is inevitable. Handling it such a manner is incredibly unprofessional. That was the last time I fly Delta

After explaining my situation and I was told by the represetantive that a supervisor would only be available only until after the flight had departed and there was nothing I could do excpet change my departure date and pay an exhorbitant $283 fee. I again explained there was still plenty of time to board the flight especially since I had one carry on luggage and I am frequent Delta customer. Additionally I had offered my seat seat up on a different flight with Delta and accomodated an overbooked flight. ( Needless to say like many on this board the voucher I was given was never honored and my letter to their customer care department about the matter was not even acknowledged!) All these things did not matter, no one budged. I was going to be prevented from boarding the flight and was going to have to pay the fee.

The supervisor appeared after the flight had left and I promised her I would not use Delta again. Luckily I had time to travel back to Dallas using first class tourbuses from El Salvador through Mexico. Apart from the obvious (a very long ride) the ride was very comfortable with fully reclinable seats and I made it back in 2 1/2 days. I travelled though Guatemala and Mexico and not one cent was paid in bribes. To top it off the customer service I experienced was beyond anything Delta could promise. My total cost coming back was $200. I will be writing a letter to Deltas customer care team only as a formality really. I will file a complaint with the BBB and if this matter is ignored once again, I will be contacting media outlets here and in El Salvador to expose this unethical practice.

$200 dollars paid 2 1/2 days on buses prevented from boarding my flight and required to pay an extortive fee.

The lady at the DELTA baggage check in counter (her name is Carolyn) wouldn't check it in as it was too late, according to her to check in the bag. I almost saw her eyes gleam with delight. She was purposely hold us back by giving us a 15 minutes lecture about get to the airport early. At that time I had no time to argue with her. I told her that I dont want to check in the bags anymore so that I could catch my flight. She turned around with cold face and told us that I couldnt go to the gate because I only had 15 minutes left before departure time. I couldnt re-schedule my flight and had to purchased 2 new tickets. If Carolyn was willing to help us, I wouldn't lose my $750. DELTA customer service is VERY bad. I would never flight with Delta again

After 90 min from scheduled departure we took off, circled due to thunderstorms at BOS and finally landed at 20:00 at White Plains/ Westchester Regional Airport for refueling, where we were let off the plane. At 21:00 we re-boarded to be told of minor problems that would be fixed with a promise to deliver us to BOS. At 22:00 the pilot informed us that all fixes were complete, however the Copilot had timed out, thus the flight was cancelled, and we left the plane again. The COMAIR crew did not make any attempt to assist us in planning what to do next: they dumped us into the unknown without further instructions. ( It appeared that they took off quickly after they dumped us, presumably for RDU their home base).

White Plains airport is small and not served by DELTA. The local manager was about to close the airport and was ill equipped to assist about 50 passengers. He informed us that there were no hotel rooms close by, that his call for a bus remained unanswered and that the airport would be closed to all people in due time. A few rental car companies were still open, but were about to close also. We joined with a couple, rented a car and left 23:00 for BOS, where we dropped the rental, and picked up our cars, at 03:00 in the morning It should be noted that several mothers with children together with other passengers were completely stranded at White Plains.

According to the airport manager, there were no flights to BOS, and the COMAIR crew did not indicate that they would send a plane soon or the next day to assist the stranded passengers. The manager spoke of substantial detours to reach BOS, presumably to be paid by the stranded passengers who had nothing in their possession but their boarding passes. So far the facts.

While I reserve the right to seek future legal action, citing a malicious break of contract to deliver us to our destination I request from the leadership of DELTA/COMAIR a formal explanation and apology for two facts, the knowingly faulty equipment being used and the reckless dumping of passengers into an airport where there were no DELTA nor other services. Also, I formally request reimbursement of my rental car expenses.

Had to rent a car, arrived early in the morning at destination, and slept only 2 hours before an important, decision making meeting. Requested refund of rental car cost, road tolls and gas used.

Although I informed Delta at time of purchase of the minor and they took down all contact information about who would meet her at the dest airport, no mention was ever made of an additional charge upping the ticket price by over 60%. Nothing on the itenerary even mentioned this charge. Delta took no responsibility for their poor communication and SOPs. I will always look to alternative airlines and not fly Delta in my future travels.

$200

We are trying to contact you because the times have changed for our flight on July 4. We'll look in your reservation for a telephone number and try to reach you there too. Please review the information for new flight numbers, departure and arrival times.

However, when she arrived at the airport, JFK, she discovered that her flight hadn't been rescheduledher original flight had already departed. When she requested that a representative address the mistake, the employee refused to take responsibility and instead, attempted to charge my wife an upgrade fee to seat her on the next available flight, 10 hours later. Ultimately, without admitting they had in any way inconvenienced my wife, or should be held accountable for the error, a Delta employee booked my wife on a flight scheduled to depart New York 5 hour later, make a connection in Atlanta, GA, and then arrive in Nashville, TN, 10 hours later than she had planned.

Had Delta acknowledged the misinformation, this complaint would be unnecessary, however, the companies refusal to do so makes me suspicious. Could the intention of the call and the email have been fraudulent?

Within the working two check in desks, they serve people min 20 min. Finally we reached the operating desks but they refused complete our check in sice we have 40 min left. We were only given a choice to buy tickets for the next day which costed us usd 450 (our total ticket fee was usd 596). We pay usd 150 for the ticket fare and usd 300 penalty. We were penalized unfairly. Also we had to pay a no-show fee to the Hotel which we made rezervation in Seattle. We had another flight to europe following date this caused us too much stress.

550$, stress to cath the connecting flight, sleppless night

Finally we reached the operating desks but they refused complete our check in sice we have 40 min left. We were only given a choice to buy tickets for the next day which costed us usd 450 (our total ticket fee was usd 596). We pay usd 150 for the ticket fare and usd 300 penalty. We were penalized unfairly. Also we had to pay a no-show fee to the Hotel which we made rezervation in Seattle. We had another flight to europe following date this caused us too much stress.

550$, stress to cath the connecting flight, sleppless night

At that time the announcement came over the PA system that we were ready for take off and I couldnt get out of my seat plus the seating on the aircraft was completely full. These blankets were next to useless because they were a non-absorbent material. The flight attendant at no time during the flight came back and asked if I needed any more assistance. By the time the airplane took off my slacks on my right leg were completely sopping wet. Once the airplane got into the air, the water stopped until the last 10 minutes or so of the flight.

During the flight my husband asked the attendant if I could have an aspirin because I had developed a headache and I was extremely cold from the wet. He was told there werent any. I sat for 2 1/2 hours wet and cold. This was bad enough but what really upset us was the lack of concern and complacency of the flight attendants. We waited to be the last ones off the airplane because we did not want to create a scene.

On exiting the airplane at Detroit my husband even brought it to their attention again and still little response. Unfortunately the nightmare does not end. Later that evening my husband realized that he left his MP3 player and case behind (valued at $130.00) probably because of all the blankets around our seating area and the confusion of everything. Simply stated we are very upset with the whole ordeal.

I got a headache while cold and wet on the plane. One week later I am still experiencing slight headaches. Possibly the air conditioning liquid was toxic and my headaches are a side effect.

After countless telephone conversations with Customer Care my luggage was never found. And to this date has never been found. I submitted a claim form on May 20, because I was instructed by Delta to wait 5 days. I followed up to see if they received my 22 page fax with an estimated total of $2,352.98 (my claim contains the receipts for items that I bought in Chicago; therefore, my claim should be more) and was told they did not receive it so I re-faxed my claim on May 30, 2008. then I followed up and they had not received it. so I faxed my claim a third time on June 4, 2008 once again when I followed up, Delta had not received my claim so I re-faxed it a 4th time on June 13, 2008.

I sent e-mails to Delta on May 29, May 30, June 1, June 2, June 3, and the last on June 4th. Each time I was told that they were "sorry for your inconvenience." On a reply e-mail from Suzettra W., Claims Manager for Central Baggage Service, dated June 3, I was informed that my claim form had been received on June 2, 2008 and that it would be 10 to 12 weeks to finalize a claim and be notified by U.S. Mail. Every time I call them, I get the same story but no help.

I was maid of honor in my best friend's wedding--someone I have known for 40 years. I packed my wedding attire which I was required to wear and it was very expensive clothing. Also I had purchased makeup and gifts for the wedding. Most importantly, my medication was in that luggage. I take a hormone called Cenestin for hot flashes and an anti-anxiety medication, Zanax. I became ill because I did not have my medication. Further, since I did not have any clothes other than the clothes on my back, not only did I have to go shopping in Chicago to replenish what Delta lost, i.e., buy clothes to cloth myself, but I had to re-purchase the expensive articles to wear for my best friend's wedding. I had to buy everything all over again.

Delta has cost me a lot of money and caused me to be physically ill as well due to the lack of my medication. I suffered from hot flashes the whole weekend and felt weak. Not once did Delta offer to accommodate my stay nor give me any money to help. This has caused me great stress and I have been experiencing depression due to the loss of my valuables.

This has happened to me three times in the course of the past 30 days I have been flying with [them]. I can only conclude that I have been booked on this same plane all three times or [they] have a serious problem with the APU part on several planes. I am a Senior VP.in one of the nations largest hotel chains. If you checked into one of our hotels and when you reached your room and found that the restroom did not work and the air conditioning system did not work you would be back at the front desk demanding your money back or at least another room that worked.

How can [Northwest] defend this terrible treament to paying guests that are paying higher airfairs these days? Not discounting wonderful associates that are trying there best to offer first class service to flying guests on these flights? Does NWA not care enoght to keep your planes flying in first class condition?

If the baggages went to Customs again and if they have any questions, they can contact me. If the baggages are with Delta, I would like to be informed. Thank you for your all help.

Please help. Delta airlines don't care

4hours of my time and total frustration from a company that does not have an ounce of custeorm service in its company....cant call any of the adminitrators, email, ---that tells teh story ritgth there. My company i own that spends upwards of 2 million a year on travel will do everything possible not to be on Northwest

I paid an extra $720 to fly back home. After paying Delta $943 for roundtrip tickets, which we only used half of. I wouldn't want anything except my money back from Delta for the flight I was not given the chance to take, due to their employees lack of customer service.

The people at the ticket counter could not help me rebook a later flight, they essentially cannot do anything except weigh your bag and slap a heavy tag on it. They directed me to a single black phone on the desk which was already in use. After waiting 15 minutes for other disgruntled passengers to use the phone I got my chance. The unhelpful lady on the other end wanted to charge me a ridiculous fee to rebook but told me I could do it myself online for cheaper. Flying standby was not a great option because we had multiple connections and there was more than just me traveling.

I went to their website and it allowed me to modify my current itinerary. I selected to only modify the outgoing leg of the trip and selected a later flight, paid the difference, and got on the plane.

A week later when I arrived at the Miami airport to check in for my return flight I found I had not reservation. Apparently what happens is when you miss the first flight the entire itinerary is canceled. Fair enough, but when you go on their website it shows your original itinerary and allows you to modify it without ever indicating the original flights were all canceled. So by modifying the outgoing legs but choosing to leave my return flights the they were (which is what I desired), I ended up with no return flights.

The Northwest reps in Miami were useless and said they had no supervisor I could talk to. They directed me to the single black phone where I again had to wait my turn. The lady on the other end, while pleasant, told me there was nothing she could do and she also had no supervisor. Essentially there is nobody that works in Northwest customer service who actually has any power or decision making ability. She said my only option was to book a one way ticket for the return flight and then submit a claim for reimbursement when I arrived home. She suggested I email rather than call because you'll never get a person if you call.

I eventually gave in, booked the ticket, and flew home. Despite her advice I tried to call Northwest. All I received was a looping recording that repeated their website address and their mailing address. So I went to their website and submitted the complaint, detailed the whole story, and asked for my refund. I never received anything in return. Not even an acknowledgment of the complaint.

I called my credit card and had the transaction blocked hoping this would get Northwest to at least speak to me. However, my credit card eventually dropped the block because I had agreed to pay the one way ticket and the customer service rep telling me I could get it refunded did not represent a verbal contract. That is where I am now and I don't believe I will ever get anything back from Northwest.

They are in a service industry yet they have no customer service whatsoever. All I can do now is never fly Northwest again (and I am a very frequent flier) and encourage everyone I work with and all of my friends and family to never do business with them. So if you're reading this, save yourself a massive headache and potentially hundreds of dollars and fly a different carrier.

A $192 round trip ticket turned into a $1500 ticket and nobody from Northwest Airlines would even respond to my complaint in any way whatsoever. I fly very often and so do a lot of people I work with. I will never fly Northwest again and I tell everyone about my experience. I have already easily cost them more business than they took from me. I had three trips is the last month, some with three or four coworkers, that I would have normally flown Northwest but we chose a different carrier.

The first representative I had spoken to offered me $175 for my inconvenience. She then said she could not do it because the computer would not allow her to. This was a offer and therefore should be a considered as a verbal contract. I told her that she already had made the offer and therefore should fulfill it. She quickly proceeded to redirect my call to another person before I could even get a name.

I had to explain the situation to the second representative since the first one did not even bother to. The second person said that the first person did not know what she was talking about. She offered to cancel my non-refundable flight reservation and issue a full refund to possibly book a non-stop flight with another airline since the flights were not the same (non-stop vs. one-stop). I told the representative that I had already researched that the non-stop flights have already been sold and therefore there would be no point in changing flight plans. I explained Delta had not given me enough notice to book a non-stop flight and therefore should offer me something in return. This representative said there was nothing else she could do or offer me. I demanded the $175 that had originally been offered. She still said she could not do that. I then asked to speak to her manager. She said her manager would tell me the same thing, in a snotty voice. Then she transferred me.

The manager got on the phone and I explained the same thing to him. The answer was still the same. I asked why the first person would offer something they could not offer. He was quick to change the subject of offering the full refund and canceling the flights. I asked if that was the best he could do and he said thats all he could do. I told him I would never fly with Delta again. He said Im sorry we are going to lose your business in a sarcastic tone.

If Delta would have offered something other than a sarcastic and snotty attitude I may have left a happy customer. They could have offered skymile points, a first class upgrade, or a partial refund for the flight change but they did not. Instead they infuriated me with their lack of customer care. If Delta's representative makes an offer it should be honored even if they did make a mistake. Shame on you.

After asking for directions several times - and by the way, her first directions were incorrect, she finally arrived at her gate with 10 minutes to spare...only the plane left 10 minutes early by her watch. She got very upset and could not even place a call to her children. She did not want to upset us, knowing there was nothing we could do. The woman at the gate simply explained to her that she should have been there 30 minutes before the flight. How rude was that! After she returned home, she called to let us about her ordeal. Please know, that my mom is the sweetest and most understanding woman I know. She is not the one complaining. I am.

I called immediately to voice my complaint and that person, not a recording, told me I should go "On Line" to complain. She could not help me. That did not set well with me, either. Right now, my mother has an extremely aggravated knee joint and I am sure it is because of all the walking and stress of the moment. They offered her no assistance and I will never fly Delta again. Nor will any family member fly Delta again. Oh yes, the woman did offer my mother a $25.00 gift certificate. What good would that do her if she never uses Delta again.

allow changes of any kind, I had no right to reschedule the flight and would have to purchase another ticket. I received this information orally by the counter agent, who was in a rush to go somewhere else, and they did not give me any written statement outlining my rights in this kind of situation.

to Tokyo on United that cost $1700.

So we all go up to the gate hope to leave then we find out our plane has been cancelled. So we go down stairs to get rebooked hoping to get home that day and the line is so long. So after about an hour we get James again at the ticket counter. after repeatedly appologising for the cancellation before I can open my mouth to ask what our options are he hands me more boarding passes for another airline to get me home to Dallas. He told me that when he found out the plane had been cancelled he promptly booked me elsewhere. This is what I call customer service. We got home 2 hours late but we got home that day. I just hope that other customers who got James at the ticket counter were as pleased as I was...

1. He said that the plane would not have been flight worthy with a broken APU system and that the pilot was likely instructed to turn it off to save fuel which is a random practice airlines use to cut costs.

2. He also told me that the plane deliberately pulled onto the tarmac as was allowed to sit. Flight "on-time" departures are determined by when the plane pulls away from the terminal and not when we are actually airborne. This blows my mind because the flight was already delayed due to weather so I don't understand why we couldn't have just stayed in the terminal until it was time for us to leave rather than NWA forcing us to sweat it out on the tarmac for so long.

The pilot called back several times telling us that it was just as hot up in the cockpit as it was the cabin so he could empathize with how we were feeling. He told us once that we were second in line to take off once then came back several minutes later stating that we were fourth in line. After the passengers all moaned about it for a few minutes he came back and told us that we were taking off next and that once we were in the air the cabin would cool down considerably. Once we were in the air the temperature slowly cooled off but neither I nor my wife, Allison Wattnem, ever got comfortable.

The fact that NWA has instructed its pilots to conserve fuel by cutting use of the APU systems is not only cheap, it's wrong. We paid for our tickets far in advance when the price of jet fuel was at one price and ended up being penalized on the day we flew home. We did not get what we paid for.

departures to foster their image as a good carrier.

You can tell have great anxiety about getting on a NWA flight anytime soon.

I don't like being treated like cattle.

the consequences that can result are life -threating, as well as, identity theft can result.

A half an hour later when she got to the front of that line, she was told that she would probably miss the flight due to a long security line, the flight was leaving in 13 minutes. She would need to reschedule her flight at a cost of $100. The next flight was over 4 hours later, so she told the representative that she did not want to check the car seat at this time, so that she could leave the airport. The rep who rescheduled her flight, momentarily forgot she said this and sent the bags through. The rep tried to retrieve the bags after finishing the reschedule but then told her that she could not get the car seat back. So she waited in the airport holding my 10 month year old for over 4 hours and we ended up paying more than two times the price of the ticket for a short flight on northwest airlines. I'm not making the mistake of flying northwest airlines any more.

Finally, they told me that there was a ticket available for the next days flight for almost twice as much as I had paid for my own ticket. I didnt have that sum of money, I started crying again and bagging for help. Finally, they told me that I had to pay $200 for next days flight in addition to $900 that I had already paid for the flight I couldnt get on! It was the only option I could choose from, so I paid! Because I didnt have a place to stay in Moscow (I am a student and cannot afford paying for a hotel in Moscow), I had to spend a night in the airport. Next day I finally got on the plain. I had a connecting flight from N.Y. Kennedy to Cleveland. When I arrived at the Kennedy airport in New York, my connecting flight to Cleveland was cancelled until the next day because of the weather conditions. As it was not their fault Delta didnt provide a hotel, and I had to spend another night in the airport!

Next day I had to go to Newark to catch my connecting flight to Cleveland. In Newark I found out that my flight was cancelled again because of some technical problems and they reregistered me for a flight to Atlanta so that I could catch a connecting flight to Cleveland from Atlanta. I got on board for my flight to Atlanta. When I arrived to Atlanta, my flight was late. I ran as fast as I could with a heavy hand-bag to catch the flight to Cleveland. There were several people running with me, but it was late anyway, the plane had already taken off. It was 10:00 pm. I was exhausted, dirty, stressed, and hysterical. I started crying again, because it was beyond my physical and moral capacities.

When I came to a Deltas representative, they rescheduled my flight to Akron (instead of Cleveland) for the following day and finally game me a room in a hotel. This time I spent a night in a hotel. As most of the rooms were already taken, they gave me a smoking room, and I dont smoke. It was absolutely terrible! I couldnt sleep normally and was suffocating with coughing all night. Next day I finally got on a plane and came to Akron. It was July 29th. I had missed a very important meeting on July 27th. On July 30th I was supposed to start teaching.

During that trip from Moscow to Akron I lost around 10 pounds. My stomach was messed up because of eating fast food. I was stressed and depressed. More than that, I got sick with bronchitis. I couldnt work and study effectively. It took me more than two months to get back to my normal condition. But because I lost almost half of the semester being sick and depressed, I could not catch up on. I was supposed to graduate in December, but I could not finish my exit work on time, so I had to ask for the extension. I only defended my thesis in May, 2008. I WILL NEVER FLY with Delta again!

$200 that I had to pay in Moscow so that Delta could put me on the next-day flight. I still have soumach problems and pain in the back.

I finally told him to stop whining and that the flight attendant could help him find seating with a lot more leg room in the back. (I had looked to see if there was ample room in case it kept escalating and there was). He told me So you really want it that way? I said yes and he kicked with either both knees or feet but my seat jolted forward with much force. The woman beside me turned around and she was very angry with him as well. I turned on the flight attendant button because at that point I was very afraid. The flight attendant came and told me I had every right to move the seat, but he was very agitated so she asked me if I would move, so I told her I would only move forward because I did not want to get off behind him. I moved and by that time I was in tears from this incident. The flight attendant was very nice and concerned.

The middle of my back keeps getting more painful and it is very uncomfortable to work sitting at my computer. I went to my Human Resources Department and explained the situation. They advised me to call and write you regarding this incident and to pursue seeing a doctor. I would like to file a claim to Northwest to cover any medical bills incurred from this unfortunate situation.

back injury

I am left to go an extra 30 miles to airport in S.D., but how easy would it have been to re-route me to SNA, not exactly rocket science, I had used miles to upgrade to 1st class and I guarantee there were open seats, but I never had a chance t0 talk to someone who could/would do anything-- As mentioned before--We make at least 4 flights a year (sometimes more) from Detroit to Orlando, and believe me, I will never fly this route on NW

Northwest Airlines started moving our gate from one end of the terminal to the other and back, for the next 6 hrs. for a total of 8 gate changes! After many customer complaints and a gruelling day, we were the last flight out at 11:20p.m. traveling on a turboprop with a flight crew who couldn't wait to throw us off the plane in Bloomington, IL. so they could go drinking!! Things weren't much better at the Bloomington Airport. After a 1hr. 20min. flight to Bloomington; there was no one from Delta or Northwest to see to passenger dilemmas. The airport luggage carouselle went around about twice and they shut it off; not allowing anyone time to use restroom and get there to pick up luggage. This left a few passangers with small children standing there unable to get to their luggage.

There was no one there to help solve this problem and they were literally turning out lights on us to encourage us to GET OUT so they could close up the airport and go home! This is totally unacceptable. We will NEVER fly Northwest Airlines again; IF, I EVER fly again! We could understand the flight delays due to weather; but there was no excuse for the mishandling of the entire situation by Northwest Airlines. They had no sensible explanation for moving us so much to different gates.

This entire fiasco cost us more in time and money than planned; even allowing for possible delays. My husband is diabetic and must eat at regular intervals. There were no considerations made for any of the passengers needs by Northwest Air during the entire process. Northwest obviously has no plan in place to handle such fiascos. We had a 1hr. drive ahead of us from Bloomington to get home; getting us home at 2:00a.m. My husband had to get up for work at 6:00a.m. on 6/09/08. This is not good for a diabetic person.