CheapTickets Reviews

The next day I forwarded my itinerary without looking to it to my travel partner who called me the next day to say your reservation is for the 19th. I looked and sure enough it was. This was wrong and definitely a system error. I called Cheaptickets.com who investigated, could find no error on their side and informed me I would be charged $150 plus the flight difference. They could only find a flight that was 2x the original amount. I complained loudly that this was an issue with their technology. I believe the wrong cookie that included the dates was submitted to their site due to the numerous tabs I had open and me not closing out my browser completely, searching for one date, and making the purchase.

They would not budge and I was forced to cancel my flight. I will have to now pay a flight difference because the cheap flight I got before is gone and additionally $150 fee for changing the flight. What should have cost me $420 dollars will now be a minimum of $700. I will never use cheaptickets.com again and am asking everyone to boycott them. I believe their technology is flawed and that they should have conceded to rebook for my selected dates without any fees.

Out $150 change fee, plus the fee difference when I rebook.

consecuences, I have to buy a very expensive ticket, my wife had to take time off work to find a new ticket we only have 24 hours to booked, plus the stress on having to deal with the present situation.

I then called American Express to see if they had put the charges through or canceled the order. I was informed that my credit card had been charged $4995.86, and no sign of a credit issued from the company. On 5/7/07, I received the airline tickets in the mail from Cheap Tickets. I called their customer service department, who said that they would issue me a full credit, but that my credit card would still be billed and they could not issue me a refund. I was told I had one year to use the credit that was issued. I requested to speak to a supervisor, but was disconnected. I called back and spoke with two customer service representatives who never transferred me to a supervisor. On 6/1, I was asked by my credit card company, to send the tickets back to Cheap Tickets and so they could issue me a full credit. I called Cheap Tickets, found out where to send the tickets to, and confirmed that I had a credit in the amount of $3577.42, good for one year.

Today, March 10th, 2008, I called to book another flight to Ireland through Cheap Tickets. I was told that my credit expired on July 4, 2007, the date of the flight I had originally booked. I spoke with a customer service representative and 2 supervisors, only to find out that the portion of the refund they were willing to offer was $41 per person, for the booking fees.

$3977.42 out of pocket and no tickets to Ireland, which created the ordeal of having to come up with an additional $3000 so I could actually book a legitimate flight in time for my fiance's parent's anniversary. It may not sound like a lot of money to some, but it put us in a difficult financial position and put a lot of financial stress on what was supposed to be a holiday to remember.

In order to deal with more serious issues, look for CheapTickets' supervisors, because those customer representatives don't have too much authority to deal with many issues.

I have been calling them since I returned home on 2-25-08 requesting they reimburse me for the additional $800.00 I had to pay at the hotel. Per Cynthia (supervisor), they cannot do this, but she could send me a $200.00 voucher for my next flight. I asked to talk the the president or owner of Cheaptickets, and they cannot give me that information. I also am still waiting on my voucher as of 2-29-08.

I was out an additional $800.00 when we got to our hotel.

After 9 billing cycles, I haven't received my refund which worths around $3,500 USD, not to mention my phone bill of international phone calls to them, the time I wasted talking to them and all the e-mail I've written. Worst on-line experience I've never had.

I was stuck on Whistler Canada with no place to stay.

Extra $200. Inconvenience of having to find and buy breakfast each day. Inconvenience of same person having to drive the car every day. Inconvenience and time wasted (on vacation) because computer didn't work.

I was left with no recourse other than to purchase another ticket, with no advance, one way, to make my connecting flight in Dallas. This ticket with Delta Airlines cost $327.50. That was more than the round trip ticket already purchased with Cheaptickets. When US Airways flight 2295 was canceled, Cheaptickets was responsible for finding and booking me on another flight to connect in Dallas-Fort Worth. And they should have made me aware of the changes via email with a new itinerary. They did NOTHING.

I already paid for the round trip ticket but was forced to pay for another ticket. When I called, I was given the run around and called ma'am: about 500 times. I asked that I be reimbursed for the flight I was forced to purchase--and was basically blown off and ignored. I paid for my trip in full and then was forced to buy another ticket at great expense to myself. Cheapticket's position is they owe me NOTHING.

Today I called Cheap Tickets again about an hour ago and spoke with an agent named Raymond. This is probably not even his name. He was curt and unhelpful. I asked to speak with a supervisor to rectify this problem, and he put me on hold but was shortly after disconnected. He would not provide me with his direct extension. I hope this is not a company practice. I told him on several occasions that the ticket I purchased was for my mother and not for myself. But he kept saying he did not see the reservation. He said I needed the record locater. When I told him I did not have it with me, he basically stated he could not assist me. I tried to offer searching the last four digits of her credit card number. He again stated that he could not do that. This entire process has caused me to have negative thoughts about Cheap Tickets and its lack of professionalism.

From the looks of the site it was clear I did not need a visa,as in my mind I had a valid passport and I assumed they would send appropriate information. However,as mentioned before, thats not the case.

As I later saw after returning to NY there are more detailed sites out there that break down the requirements, and if presented with that information at that point I wouldn't be here writing this now. I basically lost an entire trip because of an email who's clear purpose was to inform the consumer of necessary information prior to their trip.

Now, once I got back home and tried to reach customer service to simply inform them of what happened, things got worse; After 3 hours on hold and talking to different people and being treated like all I wanted was a refund, when I clearly stated each time I wanted to file a complaint, a supervisor with a poor attitude told me to fax over proof of what I read to the exchange department at a 310 number. I said ok and attempted to do so and that number wasn't working so I called back to verify and was given the same number again. The fax still didn't work, so the next day I called, and it was someone named Paul's answering machine. Unbelievable.

And now I want a full refund. They are treating me like a moron by giving me bogus numbers, and lying to me, and all in all they cost me a trip. All they needed to do was acknowledge my situation and apply some degree of concern...I will never purchase from them OR their affiliates again.

I could not go to Italy. I was separated from my luggage,which I eventually got back. My sister was unaware of where I was for 3 hours as I had no time to call her before Delta got me on a flight back to NY (on the same plane I came in on). My husband thought I was with my sister and was worried after learning I was not. I can't get a refund for at least my return trip with the airline as they are not at fault. I lost 2 days of work to go on this trip, which was fine till I got wrong information that made it a total loss of 700+ dollars.

After several attempts to get the problem fixed, I asked to speak to a manager. The first manager wasn't a manager at all, but rather an agent. When I finally got a chance to speak with a real manager - not an impersonator the news was not good. I was told that the ticket could be canceled and reimbursed, but it would take 2-3 billing cycles to credit card which reserved the flight. Also, if the flight was canceled and we tried and rebook the same flight, there was a possibility it would not have been available. And to add insult to injury - there was going to be a fee increase.

In reviewing our reservation system and your account, we show that you
have a past flight + hotel package reservation titled 'Cancun 10/1/07'

under the e-mail address '****'.

With regards to your query, please note that when you purchase an

Attraction & Service, it is sold as a non-refundable purchase.

In order to better assist you, please contact us at (888) 922-8849 or
internationally at (312)596-5794. Our representative will be glad to

assist you. ...

It's fine with me if I had to cancel the attraction & service without a refund, since it's non-refundable. But it is unacceptable to offer something for sale to consumers, when the 'something' does not even exist!!!

Called Cheap Tickets after spending 3 hours on the phone and being cut off twice we find out that flights they had listed were cancelled. At that point they cancelled the Package (hotel & flight) any services you have to deal with seperately. Transfered again told it was non-refundable, then they checked and said oh it would be refunded in 3- 10 days (this is the time frame to refund the entire package).

So within a matter of minutes Cheap tickets has tied up the credit card for 3-10days for a trip that they should have never booked becuase there was no flight. Called again the next day to talk with a supervisor - told the credit process has already been started and it takes 3 - 10 days they could not help in any way. Suggested we contact our Credit Card company to see how long it will take for them to show the credit. It took minutes to show the charge - still no credit shows.

Becuase of this we are not able to attend a wedding because we are unable to re-book the flight becuase they have taken our money.

I believe this to be a bait and switch - they knew the flight was not available prior to taking the money. We will NEVER use Cheap Tickets again.

We decided to cancel both our children's tickets and knew that United would charge $100 and CT $50 for each ticket. We feel this is usury and the fees are outrageous. But that is not the only problem.

I must of spent 10 hours talking to various customer service reps trying to get across what we needed to do. Of course, none of them speak english well and the accents are so heavy it is difficult to understand them. We now have over $1400 in airline tickets floating somewhere out in the internet world. We could not understand the rep when they gave the record locator numbers. I asked for an e-mail with the information and you can guess, yep, never received an e-mail.

The law needs to change to require these agents to send written proof of your ticket credit with information on how to retrieve this information in the future.

Cheap Tickets said that they couldn't change the name UNDER FEDERAL LAW. There is no such law, it's a policy choice from airline to airline. The airlines does let you change, but you may have to pay a fee.

They told me I had to cancel the second flight and then I could get a credit and use it on a future flight. My husband and were leaving in two days, so I went back to the cheap tickets reservation dept to re-book the seats just cancelled, and put them under his name.

THEY WOULDN'T DO IT. They said that only I would have the credit, since the ticket that was cancelled was in my name. Is that insane or what? It wouldn't be in my name if the website let me put in his name to begin with.

So, I went back to the Airline (American), talked to a rational human and they booked him on the same flight although not in the same seats. They also said that Cheap Tickets can change the name if they wanted to, all they needed to do was to call AA first and let them know.

5 hours out of my day. What a waste. And another $115 to take care of changes.

And now I need to write something on the Internet cave wall 100 times...

I explained about the death and they didn't have any interest, only that they would keep my money. My wife decided to go back in May just to use the credit. I called the appropriate phone number and spent 1.5 hours on the phone with someone in India. One final time on hold and she would give me a reference number for the trip. One beep later and I was on the line with delta airlines recording for some reason. Lufthansa was the carrier. I got dropped.

One more phone call trying to get the job done lasted another 1.5 hours. This guy was in Philippines this time and saw where the previous woman left off reservationwise and he continued. He assured me that in 24 hours I would get an e-mail with itinerary. 3 hours on the phone that night, mostly on hold, unbelievable and my ear hurt.

24 hours went by, 3 days, 5 days, 7 days, at 10 days I decided to e-mail and see where my itinerary was. Response was that no trips were found for me. Another phone call explaining the problem, the guy in Philippines looked up my file and said that the reservation was still being worked on, whatever that means, he assured me that in 3 business days I would have an itinerary. 5 days have now gone by with nothing. I am faced with calling these ***tards again. I have invested 4 hours in long distance calls from Germany to the U.S. trying to get this resolved. I think they are screwing me around to keep my money. I don't know what to do next, getting really frustrated. I'm at an APO address in Europe and can't even enter it in this website.

I called cheaptickets and asked them to reroute my daughter. Cheaptickets has the help desk in Philipines and they asked me to call Alitalia myself, which I did. Alitalia indicated that since I didn't buy the tickets with them they could not help but if cheaptickets call Alitalia, they will re-route us. Cheaptickets refused to re-route or offer an alternative.

They said to me that new tickets will be send in 2to 3 bussiness days. Since then I've been calling every 2 days to cheaptickets and EVERY single time I'm given different answer. Every time I have called, I took me 2 hours minimum to explained my situation over and over. After requesting to speak to supervisor I was put on hold for 1 hour and 40 minutes after that they hung up on me. That was on 4/10/2007 I'm leaving on 5/16/2007. My tickets haven't been issued yet

I called Cheap Tickets to inquire about my ticket, and the person I spoke to said it was never shipped to me. This person then advised me to simply go to the ticket counter for Air China and explain the situation - they would have me in their in system, I was assured there would be no problem getting on the flight. When I arrived at the airport, Air China had no record of me having purchased a flight. I spent the next 2 1/2 hours on the phone with several Cheap Tickets customer service reps and 2 supervisors, spending 1/2 hour stretches on hold and being hung up on, trying to resolve the problem.

I was told by Air China that I would need Cheap Tickets to fax over an account coupon proving I had purchased a ticket and that I would need to pay $70 for them to reissue me a new ticket. After finally being assured by a Cheap Tickets supervisor that the account coupon would be faxed over - this person also took my phone number down and said they would call when the fax was sent - I spent the next 1/2 hour waiting for the fax to arrive. It was never sent, no one from Cheap Tickets called me (I attempted to call Cheap Tickets, but was placed on hold for 1/2 hour), and the Air China desk closed (the Cheap Tickets supervisor was aware that I was close to missing my flight and that the Air China desk was closing). I missed the flight and had to purchase a new flight at my own expense - a very expensive day-of ticket to China.

When I and my 3 adult children decided to visit Switzerland last summer, we had no trouble purchasing tickets for British Airways (BA) flights from CheapTickets.com. The problem came when one of us was unable to travel and I attempted to get a refund for her ticket. While both Ba and CheapTickets agreed the ticket was refundable, each insisted that the other must make the refund.

I called both companies many times in late January and early February of 2007 and found that CheapTickets representatives always had a different reason why they could not refund the ticket; in general they were quite evasive.

When at last I asked to speak to a supervisor, I reached one named John on the afternoon of January 30, 2007. He again stated that CheapTickets would not refund the money, but he also lied to me (his statements were completely contradicted by another representive when I called again that evening), was generally rude and, when I pressed for a straight answer and (I'll admit, became frustrated after a point, but I don't believe I was rude) evenually actually hung up on me.

During the subsequent call later that evening, the representative I reached said that John was still on duty and that he did not wish to speak with me. I had by that time become convinced that it was the actual policy of CheapTickets to ALWAYS refuse any refund.

Fortunately, I did eventually reach a BA representative who pointed out the way to get a refund and I finally received it later in February. But I will never again use CheapTickets.com to purchase tickets for any flight; I learned a difficult lesson from this experience. Fortunately, it did eventually turn out OK.

My ticket was eventually refunded (through BA), although there was a $200 fee to have that done.

I contacted Cheaptickets.Com several times and they keep telling me that it is my fault that I booked the flight and that I should have known that there wasn't enough time between my connecting flights to make the flight. I told them that they were my travel advisors and they said since I choose it that I was my own travel agent. My last conversation with them was on 1/19/07. I also asked them to send me an email or snail mail saying this information for my records and they declined saying that it is their policy not to do this. Cheaptickets was rude as soon as I told them I had problems with their flight. Prior to that they were super nice to bait you in into going with their service. I have insurance through them as well and the insurance company is giving me the runaround but this is another complaint.

I lost one day of work, the hotel expenses, telephone charges, and etc. My first international trip was just a disaster.

I finally spoke with someone and I had to fax them my email confirmation from cheaptickets showing that i had cancelled the flight online. So i did. I then called back and after getting the run around again i finally spoke with someone else who then got a supervisor/manager on the phone and stated that I would get a $200.00 coucher instead. Ever since then I have gotten nothing but the run around and once again have spoken with many different representatives. Some of which sound like they know what they are doing but many of them who don't and either disconnect the call, tsfr you to a wrong department or once again keep you on hold for long periods of time.

The poor guy has used all him money to buy this ticket and has a confirmation. However, now he cannot fly to India. How can this be legal? He called and some idiot in Eastern Europe answers and tells him there is nothing he can do. He needs his money back....

That's not it, we called again and was put on hold between 30-60 mins so they can find out what happened 3 more times and gave us the run around and told us that we would have to wait another 2-3 billing cycles. I told them that this isn't acceptable. Again, since we had to use our cellphones, we end up having a $200 phone bill. So the more we wait and the more we talk to them, we keep losing money. They're customer service is horrible. Nobody know's what's going on. They finally found out what happened and blamed their refund department because they entered it in a different system. So we're supposed to get our refund within 7-10 days. it's been a week now, so we'll see. Lessons learned and will never, ever use them AGAIN!!!

Because of time, charges, and fees we lost approximately $300 just for waiting for our refund. Also, the aggrevation that it caused us. I'm also currently deployed to the middle east defending my country and the last thing I want to think about is not getting our refund and costing us more money because of this.

No hotel room for pre planned trip with my family.

Cheaptickets never notified me. I had paper tickets that were mailed UPS. Cheaptickets claims they notified me by email. I could find no such email. Cheaptickets could not tell me the date the flight was changed nor could they tell me the date nor content of any emails they sent me. They claim it is my fault for not checking with the airline 72 hours in advance. The airline says they notified cheaptickets and that cheaptickets, as my travel agent, is responsible for notifying me.

A long planned family vacation/celebration was destroyed. We ended up being able to get a flight on Sunday for $450 more. But we got to Puerto Vallarta at 3:45 pm, wedding at 7:00, then had to leave for the airport by 1:30 pm the next day to catch our return flight. We spent 24 hours travelling and 24 hour at our destination. My children did not get to spend the time with their grandparents, aunts, and uncles. The only reason it was worth it for us to spend the money, we don't have, on this trip was because it was a rare occasion for all of my wife's family to be in the same place at the same time. We also lost 3 days of prepaid hotel rooms. PS: Delta airlines also performed very, very poorly in this whole affair.

About two weeks later, I noticed on my bank statement that there was an overcharge of $50 posted to my account. I called cheaptickeys.com and was told that there was no way for them to see how much they charged me, that I would have to send them a copy of the bank statement as proof of the overcharge. I was not sure how a company is unable to tell how much money they received from a client (if that is the case, then how do they know they got money at all?) Reluctantly, I faxed over the statement. I waited and called them the next day to confirm the receipt of the fax.

They stated that they received it and apologized for the error and assured me that I would have a credit at my bank within 5-7 days. 7 days later, no refund. I called back and was told that it hadnt been processed yet and the person handling it was on vacation for a week. So, lesson learne...never buy anything from cheaptickets.com. Their customer service is lacking.

Had to book a flight twice, the second at a much higher price. Couldn't get a refund on the first flight they charged us for but failed to book. Ripped off for almost $700.

I called Cheaptickets.com back. On hold for a long time. Finally the girl answered, I spoke to her about the situation. She said via phone they could help me book the fares. She would have to transfer to to the phone reservations division. She transferred me. A man answered and said something about the opportunity he had for me. I told him my situation. He said the only way for me to get phone assistance was to pay and sign up for Cheaptickets Gold. I declined. I had actually had this service before and they never did what they were supposed to do. I declined and said I just needed help with what had been promised and advertised. He said he couldn't do that. I said transfer me back to customer service. Said he couldn't do that. I said give me a supervisor. Said he couldn't do that. I said give me your boss. Said he couldn't do that. I said this was a classic bait and switch and false advertising. What was his name? He hung up on me then.

So, I called the first customer service number back. Waited for ten minutes again. Finally got a rep. Asked for a supervisor. She agreed and then placed me on hold. Off and on, she placed me on hold for twenty minutes. I told her I needed to know how long it would be until I could talk to a supervisor-- 1 minute, 5 minutes, 30 minutes? She said she had no idea and put me back on hold. This time, I hung up.

Still don't know if these fares are even available. Have called the airlines directly. The closest amounts I am coming to are almost $1000 more!

I am having a hard time convincing my accounts people that this confirmation e-mail is a receipt. I may have to forfeit $115.24 because of this. Still trying to get a valid receipt from cheaptickets.com or the hotel.

$3000 hold on my bank acount, with no way of recovering in a timely manner. No cooperation in resolvig it and high phoe charges in an attempt to resolve it!

To sort out this discrepancy, I called United Airlines. They indicated that the flights my wife had scheduled on were replacement flights for the flights that I had scheduled on which they had since cancelled. I then asked the United agent to put me on the same flights as my wife and they told me that I would have to reschedule the flights through the travel agency from whom I had purchased them. United said they could not change the scheduled flights for me since the tickets came through Cheaptickets.com, and that I should not be charged anything just to put myself on the replacement flights for the cancelled flights on which I had been scheduled.

I went back to Cheaptickets.com but they still showed the old flights and did not show that United had canceled my flights and rescheduled the alternative flights that my wife was scheduled on. Instead, the way that Cheaptickets.com had things set up, it was NECESSARY to have to re-book my tickets onto the newer flights to ensure that I would have seats on them. So, having no other alternative, I scheduled on the new flights. However, this caused a major re-booking fee of $150 charged by Cheaptickets.com which they have since insisted must be applied to my account and that this is the way that they handle this type of situation.

I believe I have been charged a re-booking fee unfairly of over $150 because Cheaptickets did not have accurate information about my flight and did not show in their data that the flight had been cancelled and re-scheduled to other flights by the carrier. I have tried calling and emailing them to correct this problem and remove the re-booking fees. However, they have been totally unresponsive and unwilling to admit that their failure to update their information about the flights was the reason that the re-booking was made necessary.

I was basically forced to move my seats from flights that had been cancelled by the carrier to flights that had been scheduled in the place of the cancelled flights and was charged an exorbitant re-booking fee to do this! Interestingly, when I checked at Expedia, they, of course, already had all of the updated information that Cheaptickets had not shown for the cancelled and rescheduled flights. THis would suggest that this is an intentional scheme by Cheaptickets.com to collect inappropriate re-booking fees. I have since checked at several places on the internet and it appears that this practice by Cheaptickets.com is quite common. I personally think it is time that this behavior be legally challenged and stopped. I have put a great deal of personal time and effort into attempting to correct the problem to absolutely no avail. Cheaptickets.com has refused to hear my complaint and insists that they have the right to charge a full re-booking fee under these conditions.

I contacted America West and they only had the one ticket that was already used. After further investigation, they discovered that the other ticket was purchased through Frontier Airlines. I then called them and explained the circumstances, and they cancelled the open ticket and mailed a check to CheapTickets. I called CheapTickets to find out when the money was going to be put back into my account and they told me it would take at least 2 to 3 billing cycles, which brought it to September or October, 2005. This is inexcusable since they double-booked the flight, which I have heard they do in many instances, and then tell me it will take 2 to 3 months for the money to go back into my account.

I am a single mother and the bank took $164.00 out of my account, which is a lot of money to me when I have to support a 9-year old. And now I'm told that I will not have the money for 2-3 months. In addition, something should be done with regards to CheapTickets being able to double-book individuals, and in many cases, they probably get away with it.