CheapTickets Reviews

This is the second time I buy and they screw me over. Please don't buy from this company, they are the worse and for a refund is impossible to get your money back. I won't ever recommend it, they have 2 refunds from me I'm waiting for!

My daughter purchased Disney tickets for her 4 and 5 yr old using Affirm as payment. We drive 3 states away on the first morning to learn her conf was denied which never received any email like they said. Affirm already was collecting their payment so CheapTickets got paid. Ended up purchasing tickets somewhere else, very disappointed, aggravated and their customer service is useless. They did not even try to make it right, they just apologized. That's all you get. You could tell it was kind of sorry about your luck attitude....

I can't give you a - 123467803615 so I have to give you a 1. YOU AREN'T WORTH THAT!!! I bought a several night stay at a motel AND bought the insurance - for a refund if needed. We had to cut our trip short as my daughter started throwing up. Get home and start the refund... Yeah... Now all of a sudden no refunds. That insurance was not valid - they sure took the 40 dollars!! And all they do is talk in circles. TOTALLY WORTHLESS!!

I was told they accept anyone with a debit card. Was able to get a plan where they can make payments. I spent an hour+ on the phone with them just to get told (by computer) that my credit history is not acceptable for payment plans.

I used Cheaptickets as an agent to set up a round trip vacation. The airline had to change my flight and when I called to see if I could make other changes they told me I needed to contact my travel agent. I called Cheaptickets and their agent said there was nothing they could do as the airline had already secured my flight ticket. I called the airline back and they told me that my travel agent lied to me. They then proceeded to run it up to management and secure my ticket from Cheaptickets so they could help me correct my return flight. I could tell the Cheapticket agent was in a call center overseas and I believe he lied so he would not have to do the work in helping me out. I will never use Cheaptickets as a travel agent and will recommend that others do not either.

This is a totally rubbish site and… this is a totally rubbish site and company. If you care for your money and travel never yes never dare to buy a ticket through these people>>>>>>>>please> this is racket. Yes only a racket. Nothing else. I made a big mistake booking tickets on their site and now not only we cannot travel but also lost our entire money>

Last night on 10/7/24 I purchased a flight via the website CheapTickets.com. I was charged for the flight, my money was taken, then the flight purchase was canceled without any prompt from me. The purchase was canceled but my money was taken out of my account. Now, I am being told that my money was refunded to me and I will have it back in 3 - 4 business days but by that time the cost of flights will have become more expensive making it impossible for me to travel. NEVER USE CHEAPTICKETS.COM OR ANY OTHER COMPANY OWNED BY THE EXPEDIA GROUP!!!

I recommend booking a plane ticket directly through airline. If for some reason your flight gets cancelled it is easier to be compensated through the airline (a good one). Cheaptickets.com will not compensate or help you even though you booked your ticket through them. They will give you points that don’t few cover half of any future booking and that you won’t ever use. They will also tell you to handle things with the airline directly. You are not saving anything.

Booked trip with first round trip, arriving in city 1, departing city 2. 2nd booking for a flight between. Airline canceled one connecting flight; CheapTickets said we have to rebook everything, including 2nd booking thought nothing was affected. Rate now 3x higher. Doubt that would be policy of the minute if rate down. The round-trip tix were $700 higher and told we had to pay that…. They let us cancel and rebook dif airline. That middle fight was still double original cost. Everything completely insured (both times - we had to fight for reimbursement of insurance since they cancelled).

Do not buy any packages in Cheap tickets. I had a very bad experience. I booked a package to Maui and cancelled within 2h. Only my flight was refunded and I was charged $2600 from hotel. I have reached out to Cheaptickets many times, they opened a ticket which stayed in their queue for a week and then when I called they said the hotel did not refund. The cancellation policy seemed clear that within 24h the package is fully refundable. And I don't even think Cheaptickets tried. If you get into issues they will not help. I lost so much money and they did not even try to call the hotel for me. When I called the hotel, they said I need to reach out to cheaptickets as they are the ones who charged me. What a sad story. Manohar