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Reviewed Nov. 14, 2023
I purchased a ticket from CheapTickets and when the airline rescheduled the flight to a date that did not fit my travel plans, CheapTickets refused to provide customer assistance to resolve the matter. I've included an attachment with their response. As consumers, we need to come together to expose fraudulent businesses like CheapTickets. So spread the word and let's put CheapTickets out of business for good!!!!
Reviewed Oct. 10, 2023
You will regret it. I purchased a ticket in September for October 10th and I had to cancel the flight. I also purchased cancelation insurance. They charged me $100 cancelation PLUS only would give me credit towards future flight and no money back at all. This place is a nightmare and AVOID AT ALL COST.
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Reviewed Oct. 4, 2023
Have never had a worse experience with a company and their customer service. Booked a flight that said “no cancellation fee if canceled within 24 hours”. I called to cancel 15 hours later, spent 1.5 hours on the phone, just for them to tell me they can’t cancel. Will never use this website again. Legit false advertising.
Reviewed Aug. 3, 2023
Cheaptickets customer service, name change team, informed me that they simply needed a copy of the marriage certificate and a copy or photo of my wife and daughter’s passports to submit a request to change their names on the itinerary to be consistent with their passports. Over a period of three days and several follow up phone calls, I was told each time that it’s being worked on and would take only 2-3 hours. Which took nearly three. It still didn’t happen. The name change team said that they can’t change the name, but must cancel the current booking (which is non refundable of course) and purchase new tickets at the current price. Because cheap tickets didn’t change the and wanted more money, they have now trapped my wife and daughter in China, unable to come home. My daughter will have to be withdrawn from starting kindergarten.
Reviewed July 27, 2023
I would rate my experience with CheapTickets website as extremely poor. On July 3rd, 2023, I purchased two tickets for a flight from Amman, Jordan to Toronto, Canada with a layover in Vienna and Paris. However, upon arriving in Amman, my wife and I were informed by Austrian Airlines staff that she was not allowed to transit through two European countries with her Yemeni passport.
I immediately contacted CheapTickets for assistance, but after a long argument, their representatives were unable to provide any helpful information or solutions. They refused to make any changes or offer a refund, and instead directed me to contact Austrian Airlines. When I did contact Austrian Airlines, they also refused to offer any assistance or a refund, and directed me back to CheapTickets.
I spent hours going back and forth between the two parties, both of whom were unwilling to take responsibility for the situation. As a result, I was left stranded in Amman, Jordan and had to purchase new tickets at an additional cost of $3000. Overall, my experience with CheapTickets website was extremely frustrating and disappointing. Their lack of assistance and support caused significant inconvenience and financial loss, and I would not recommend using their services in the future.
Reviewed Oct. 4, 2022
I had reserved and paid for 2 round trip tickets to cancun, which I misspelled my last name on the ticket, Cheap Tickets gave me the runaround for weeks telling me to call the airline it was booked through. Eventually I had to buy new tickets from Alaska airlines because cheap tickets said it was impossible to fix my last name!! Took a very big loss and so upset that they weren't able to fix my name. None of the employees there actually know what they are talking about. One time on the phone the guy said he fixed it, don't worry about it, which was ridiculous because if it were that easy then why didn't they do it before and I never received a confirmation email. So he hung up and again I had to call again and get a different explanation how they can fix it. Then they told me to wait till 48-72 hours before the flight and the airline would be able to switch it. HAHAHA right because if I did that and it wasn't possible the ticket would be an insane amount of money. Worst experience ever!!
Reviewed July 26, 2022
I bought a round trip ticket coming from Costa Rica for my elderly mother, unfortunately she suffered an accident and broke her hip before the flight, I presented Cheaptickets the Doctor's letter about the accident of my mother and to request the refund or credit, they had me back and forward for about 22 days before the flight promising me will be resolved, the day of my mother flight came and they did not resolved anything. At the end they started sending me robotics messages that I had to to resolve it with Avianca the airline.
Reviewed May 22, 2022
Do NOT use this company!! They do not research or keep up with the motels/hotels they book for you. The place was literally a drug addict prostitute motel. The pool was filled in with dirt and the glass to the front door was tapped together. As a single woman, I did not feel safe and they did NOTHING to help.
Reviewed May 10, 2022
I booked an economy United Airlines flight through CheapTickets in July 2021 with the intent to fly in August 2021. My family ended up having an emergency that required me to stay home instead of travel as planned, so I called and spoke with a cheaptickets representative over the phone that eventually (and begrudgingly, after trying desperately to talk me out of a credit) supplied me with a credit to be used for a UA economy flight between that date and 12/31/23.
As of the time of this writing, it is 5/10/22 and I am trying to book a flight with them for the 14th of June and after getting my flight info, setting it up, confirming departure/arrival times for both sets of flights, I was put on hold for almost 30 mins before being told that my voucher is no good and they cannot honor it. The agent then tried to make it seem like I was calling to "cancel my previous flight", which was obviously done the prior year in what felt like an odd attempt to preen for the phone recording or get me to say out loud that that was ultimately my purpose. The agent was trying to TRICK me into saying I didn't WANT the flight after leaving me on hold for a long period of time.
It was the most bizarre thing I've ever encountered in a customer service setting. After very clearly stating that is absolutely NOT the intent of my call, that my intent was in fact, to complete the flight booking with the voucher they applied to the account, she ignored what I said and started quoting United Airlines refund policy to me, almost like she didn't hear me.
When I told her I wanted to speak to someone else, she told me I had to wait and listen to the UA policy before she could transfer me to someone else. When I told her I felt like I was being swindled, she ignored that and said she was going to find the next available agent for me to speak to to resolve it. I am still on the phone, and on hold, and have been for nearly 30 minutes as of the time of this writing. I am beginning to feel like I was just put on hold and will be left there indefinitely until I just get frustrated and hang up. I intend to stay on hold for as long as I need to to get a response or to document how disrespectfully this company is treating its clientele. How this isn't illegal or open to litigation is beyond me. Don't book through cheaptickets. It's just not worth it.
Reviewed March 29, 2022
When you get a credit for flight cancelation, and want to use it for next flight, you are required to contact them to book. They then charge you double!! To "cover" the return. You are not allowed to book yourself online... and.. the flight you find online for cheaper they tell you we "Don't get them on our screen," SCAM!!!
Cheaptickets.com author review by ConsumerAffairs Research Team
CheapTickets is an online travel company owned by Orbitz Worldwide Inc. Its focus is helping leisure travelers find rental cars, cruises, accommodations and airline tickets.
Event tickets: Travelers can use the website to purchase tickets to events in their destination cities.
Mobile app: Mobile users get access to exclusive hotel deals and car rental discounts.
Deals: CheapTickets uses discount codes so travelers can get extra discounts.
Vacation packages: Vacation packages offer additional discounts to travelers who bundle services.
Vacation planning: The Scratchpad feature helps travelers plan the services they will need.
CheapTickets Company Information
- Company Name:
- Year Founded:
- 500 W. Madison St.
- Postal Code:
- United States
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