CheapTickets Reviews

I recommend booking a plane ticket directly through airline. If for some reason your flight gets cancelled it is easier to be compensated through the airline (a good one). Cheaptickets.com will not compensate or help you even though you booked your ticket through them. They will give you points that don’t few cover half of any future booking and that you won’t ever use. They will also tell you to handle things with the airline directly. You are not saving anything.

Booked trip with first round trip, arriving in city 1, departing city 2. 2nd booking for a flight between. Airline canceled one connecting flight; CheapTickets said we have to rebook everything, including 2nd booking thought nothing was affected. Rate now 3x higher. Doubt that would be policy of the minute if rate down. The round-trip tix were $700 higher and told we had to pay that…. They let us cancel and rebook dif airline. That middle fight was still double original cost. Everything completely insured (both times - we had to fight for reimbursement of insurance since they cancelled).

Do not buy any packages in Cheap tickets. I had a very bad experience. I booked a package to Maui and cancelled within 2h. Only my flight was refunded and I was charged $2600 from hotel. I have reached out to Cheaptickets many times, they opened a ticket which stayed in their queue for a week and then when I called they said the hotel did not refund. The cancellation policy seemed clear that within 24h the package is fully refundable. And I don't even think Cheaptickets tried. If you get into issues they will not help. I lost so much money and they did not even try to call the hotel for me. When I called the hotel, they said I need to reach out to cheaptickets as they are the ones who charged me. What a sad story. Manohar

Never again. My flight from Philly to Miami was cancelled. Wait time to re-book through AA was over 7 hours on phone and 5 in person. Booked another flight at a different airport to get to Miami so I would not miss my cruise. Cheap Tickets rebooks me on a different flight WITHOUT MY CONSENT OR PERMISSION to leave 8 hours after I was already on my cruise. Send them a message to cancel me off that flight and am on a chat hold for over two hours with no resolve. Fast forward to my flight home and they have cancelled my entire trip. I had to buy yet another flight home. Message them and they say sorry about your luck. You changed your itinerary. THEY changed it for me and then cancelled everything. Be VERY leery and go with a more reliable company. Cheap Tickets will do what they can to twist your words and try to make you accountable for their mistakes.

I encountered significant issues with this travel agency, which sold me a Geneva to London (round trip) ticket. I called to cancel the reservation (for the outbound flight only), and they informed me of exorbitant fees, equivalent to three times the price of the ticket. For this reason, I decided to keep the round-trip ticket. However, I didn't show up for the outbound flight. I then purchased another flight with British Airways. Without notifying me, the agency canceled my entire reservation. Consequently, I found myself at the airport with my best friend, two hours before the flight, trying to check-in. They couldn't find my reservation and stated that it had been canceled, instructing me to contact the airline. I tried to call multiple times, but it was impossible to reach them; supposedly, their customer service line was no longer operational.

I purchased ticket for August 6 and buy cancellation protection. I need surgery and want to cancel and get my money back. They don’t care. They give credit to use until Feb 25 but I can't use it because after surgery I can’t travel for months. I’m getting ready to sue them. Insurance company they’re working not responding to my claim. You can’t reach them. NEVER SHOP FROM THIS COMPANY.

I purchased a ticket from CheapTickets and when the airline rescheduled the flight to a date that did not fit my travel plans, CheapTickets refused to provide customer assistance to resolve the matter. I've included an attachment with their response. As consumers, we need to come together to expose fraudulent businesses like CheapTickets. So spread the word and let's put CheapTickets out of business for good!!!!

You will regret it. I purchased a ticket in September for October 10th and I had to cancel the flight. I also purchased cancelation insurance. They charged me $100 cancelation PLUS only would give me credit towards future flight and no money back at all. This place is a nightmare and AVOID AT ALL COST.

Have never had a worse experience with a company and their customer service. Booked a flight that said “no cancellation fee if canceled within 24 hours”. I called to cancel 15 hours later, spent 1.5 hours on the phone, just for them to tell me they can’t cancel. Will never use this website again. Legit false advertising.

Cheaptickets customer service, name change team, informed me that they simply needed a copy of the marriage certificate and a copy or photo of my wife and daughter’s passports to submit a request to change their names on the itinerary to be consistent with their passports. Over a period of three days and several follow up phone calls, I was told each time that it’s being worked on and would take only 2-3 hours. Which took nearly three. It still didn’t happen. The name change team said that they can’t change the name, but must cancel the current booking (which is non refundable of course) and purchase new tickets at the current price. Because cheap tickets didn’t change the and wanted more money, they have now trapped my wife and daughter in China, unable to come home. My daughter will have to be withdrawn from starting kindergarten.