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Had the worst experience possible at the Hertz desk in the Austin airport. Had made a car rental reservation via a 3rd party website (CheapTickets.com) - CheapTickets itinerary 72461931614056 for a Tesla Model 3 (Hertz CONFIRMATION **). For this reservation I had paid in advance 168.45$ of the total $221.93 due for a 3 days period.
When I arrived at the Hertz desk in the Austin airport, I gave them all the documents (confirmation #, driver's license, passport, credit card). I was told by the lady at the counter that because I am renting a Tesla this would be considered as a special car reservation and therefore her manager came and told me they would need to make a check on my credit card + driver's license. He went back in his office with my documents and came back after 10-15 minutes telling me that after checking, my driver's license was found to be "fraudulent" by Hertz's internal compliance team. When asking what does "fraudulent" mean for them, he said that unfortunately he cannot tell me as this is the resolution he received from an internal team; he also told me that he cannot give me any other car because of this resolution and that I will be able to get a full refund. In conclusion I lost more than one hour to go through this entire process waiting at their desk.
I was really surprised by what he said especially because I had used Hertz for renting a car back in June in New York city using the same credit card + drivers license and did not encounter any issues. I then moved to the Avis rental counter which is next to Hertz's one and was able to rent the same car (Tesla Model 3) using the exact same documents (passport, credit card, driver's license) in less than half an hour.
The biggest surprise and disappointment however came now when trying to get a refund from the 3rd party website (Cheaptickets.com) for my Hertz reservation. Their message was that Hertz rejected my refund request because I did not provide a valid driver's license. So in conclusion, I lost 168.45$ without ever benefiting from the rental car service. I am never renting from them ever again and would recommend a high level of caution when dealing with them! I wish I only would have read all the reviews found here beforehand.
Recently, I had booked tickets to Dubai for my parents from Bengaluru, I had made a mistake while booking so I had cancelled within 24 hrs of booking. Even though the booking was cancelled within 24 hrs they have charged a whopping amount of $468.92 SGD. When checked with them they say this is the standard fee cancellation amount that will be charged if cancelled.
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I had reserved and paid for 2 round trip tickets to cancun, which I misspelled my last name on the ticket, Cheap Tickets gave me the runaround for weeks telling me to call the airline it was booked through. Eventually I had to buy new tickets from Alaska airlines because cheap tickets said it was impossible to fix my last name!! Took a very big loss and so upset that they weren't able to fix my name. None of the employees there actually know what they are talking about. One time on the phone the guy said he fixed it, don't worry about it, which was ridiculous because if it were that easy then why didn't they do it before and I never received a confirmation email. So he hung up and again I had to call again and get a different explanation how they can fix it. Then they told me to wait till 48-72 hours before the flight and the airline would be able to switch it. HAHAHA right because if I did that and it wasn't possible the ticket would be an insane amount of money. Worst experience ever!!
I bought a round trip ticket coming from Costa Rica for my elderly mother, unfortunately she suffered an accident and broke her hip before the flight, I presented Cheaptickets the Doctor's letter about the accident of my mother and to request the refund or credit, they had me back and forward for about 22 days before the flight promising me will be resolved, the day of my mother flight came and they did not resolved anything. At the end they started sending me robotics messages that I had to to resolve it with Avianca the airline.
Do NOT use this company!! They do not research or keep up with the motels/hotels they book for you. The place was literally a drug addict prostitute motel. The pool was filled in with dirt and the glass to the front door was tapped together. As a single woman, I did not feel safe and they did NOTHING to help.
I booked an economy United Airlines flight through CheapTickets in July 2021 with the intent to fly in August 2021. My family ended up having an emergency that required me to stay home instead of travel as planned, so I called and spoke with a cheaptickets representative over the phone that eventually (and begrudgingly, after trying desperately to talk me out of a credit) supplied me with a credit to be used for a UA economy flight between that date and 12/31/23.
As of the time of this writing, it is 5/10/22 and I am trying to book a flight with them for the 14th of June and after getting my flight info, setting it up, confirming departure/arrival times for both sets of flights, I was put on hold for almost 30 mins before being told that my voucher is no good and they cannot honor it. The agent then tried to make it seem like I was calling to "cancel my previous flight", which was obviously done the prior year in what felt like an odd attempt to preen for the phone recording or get me to say out loud that that was ultimately my purpose. The agent was trying to TRICK me into saying I didn't WANT the flight after leaving me on hold for a long period of time.
It was the most bizarre thing I've ever encountered in a customer service setting. After very clearly stating that is absolutely NOT the intent of my call, that my intent was in fact, to complete the flight booking with the voucher they applied to the account, she ignored what I said and started quoting United Airlines refund policy to me, almost like she didn't hear me.
When I told her I wanted to speak to someone else, she told me I had to wait and listen to the UA policy before she could transfer me to someone else. When I told her I felt like I was being swindled, she ignored that and said she was going to find the next available agent for me to speak to to resolve it. I am still on the phone, and on hold, and have been for nearly 30 minutes as of the time of this writing. I am beginning to feel like I was just put on hold and will be left there indefinitely until I just get frustrated and hang up. I intend to stay on hold for as long as I need to to get a response or to document how disrespectfully this company is treating its clientele. How this isn't illegal or open to litigation is beyond me. Don't book through cheaptickets. It's just not worth it.
When you get a credit for flight cancelation, and want to use it for next flight, you are required to contact them to book. They then charge you double!! To "cover" the return. You are not allowed to book yourself online... and.. the flight you find online for cheaper they tell you we "Don't get them on our screen," SCAM!!!
Cheaptickets advertises hotels that they do not check. The Super 8 in Burleson Texas is not as advertised. It was a dump for local prostitutes. I sat in the chair all night and refused to use their bathroom. The manager refused to answer my calls or the calls of CheapTickets. Cheaptickets refused to refund me the 5 of the 6 days that I did not stay in this dump. They have a no refund policy for no shows but no policy for checking out early. They should listen to their customers and at least offer a credit for future travel. DO NOT USE CHEAPTICKETS!!!
After flying to an international country this site tells me there is nothing they can do when there are plenty of flights left with other airlines that they can easily book me on. Also NEVER buy their Insurance Policy, it's the biggest scam because they will not refund your money. They'll find a way not to refund it. My recommendation is to make sure you book directly with the airlines and avoid these deceiving companies at all costs if you are flying internationally. Moreover, they outsource their customer service to outside the USA and the service is just horrible. If you want to save yourself a lot of money, book elsewhere. They pretend to give you a deal and then cancel your ticket, so you end up paying twice if you want to reach your destinations on time. AVOID this site at all costs.
Had a flight booked to Philippines. I was waiting on my Visa to get into Philippines. It did not come in time. So went to cancel my flight one day before. But they stated the ticket was with the airlines already. I called them to cancel, and they did. After I verified it was canceled the airlines stated I can go back to CheapTickets to rebook. Talked to Cheaptickets. They can not see on "Their System" that it was canceled. But they could say that they could charge me a missed flight fee, and additional $400+ with no problem.
Why not offer to call the airlines and get the information of the canceled flight first. Just got the run around when I called for days. And when put on got the ol' hang up on hold routine. They always ask to verify your number but you think the customer service rep tried to call me back, Ha! Yes, As many have stated all customer service reps sound like foreigners working at home, I heard some roosters crowing. I do not recommend using. It does not look like I will get a refund as long as their system shows them that I missed my flight.
Cheaptickets.com author review by ConsumerAffairs Research Team
CheapTickets is an online travel company owned by Orbitz Worldwide Inc. Its focus is helping leisure travelers find rental cars, cruises, accommodations and airline tickets.
Event tickets: Travelers can use the website to purchase tickets to events in their destination cities.
Mobile app: Mobile users get access to exclusive hotel deals and car rental discounts.
Deals: CheapTickets uses discount codes so travelers can get extra discounts.
Vacation packages: Vacation packages offer additional discounts to travelers who bundle services.
Vacation planning: The Scratchpad feature helps travelers plan the services they will need.
CheapTickets Company Information
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- Year Founded:
- 500 W. Madison St.
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- United States
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