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I purchased a ticket for a short flight from Athens to an island and tried to change my flight since I had to make a last minute cancellation. They informed me that they cannot help me. I have to call airline to change my flight. They gave me the number for the airline and they never pick up the phone. Then call Cheap Tickets back and tell them and they’re like, "I’m sorry can’t help." Terrible. Never again. 200$ down the drain cause no one can help.
I ordered tickets on this website for a Cincinnati Reds game and never received my tickets. I kept emailing them telling them I didn't get my tickets and they responded with automatic emails saying that I did. So I called their nonexistent customer service number repeatedly just to wait up to 2 hours and never get my call answered. I disputed my transaction with my card company who just notified me that this company told them I received what I paid for. A scam from a fake company. Don't give them your money!
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I purchased a ticket through CheapTickets for my girlfriend to fly from Kazakhstan to the US. About a week before the flight, my girlfriend found out a friend flying to the US had been stopped in Germany and not allowed to proceed due to the Covid restriction of no passengers going through Germany, who were not citizens, are allowed to travel to the US. Kazakhstan is not a barred country and we had no idea this would happen. No one informed me when I bought the ticket, that there would be restrictions. I then tried to file a claim with the flight insurance I bought on their website. They told me this would not be covered under their policy. What is the insurance for?? These people are incompetent and do not care about their customers returning. I will never use either company again.
We purchased a more than $1000 ticket two years ago, paying so that we could change, alter or get a refund if necessary. We are still awaiting our money 2 years later. Last March 2020 after numerous calls, during which we would be often on and off hold for up to 2 1/2 hours, we were told that we would get the refund within “three weeks”. When that didn’t happen we called again by mid or late April and were told “it’s coming within the next two weeks”.
We have been lied to dozens and dozens of times by this dirty company. From their website to their automated call system, all of it is designed to not only not provide customer service, but to actually go to lengths to harm and intentionally waste additional time, rather than ever even beginning to actually attempt to address their customers valid issues. And again, this is Expedia Group: Exact same websites, same lame call system - AND THE SAME DIRTY, CRIMINAL CONDUCT INVOLVING FRAUD AND BOLD-FACED THIEVERY!
CheapTickets states that they will apply credits to others' flights. But this is a lie. They are currently stating that flights available are greater that the websites advertise. This allows Cheap Tickets to charge more than the credit amount. This company is a scam. Do not expect Cheap Tickets to apply a refund if a refund is due.
Same problems as others. For a month we are phoning and waiting when we can use an 5000 USD Corona Voucher of the flight company from March 2020. Still CheapTickets is not able to contact the flight company (Avianca) how to use it for a new booking. In my opinion the company is too big, every time there is a new other employee listening to your story again and promising he will check it. Sometimes I think I am connected via India, where the help even speaks worse English than I do. Now I am really missing a physical company with an building and address with people who really help instead of this www company. My wife told me from the start, "Make the booking directly at the flight company without an intermediary," and I regret I did not listen.
This is not a business, but a bunch of criminals. Because of COVID (therefore not my fault) my flight was cancelled, British Airways returned my money without any issue, CheapTickets instead refused to return the $65 fee. I hope they go out of business ASAP; a company speculating on this pandemia does not deserve to be on the market.
Our flights to Scotland and Ireland were canceled by the airlines in April 2020 due to COVID. We did NOT cancel these flights. I was unable to obtain a refund for all but one flight. After getting a confirmation email stating that we'd be refunded in 6 to 10 days, 30 days passed and no refund. I called CheapTickets (they're who we put our trust and money into). I was literally told; "We show the money has been refunded, but we can't determine when the airlines will refund you, so just wait until that happens". Uhm, I think not! You don't tell your customers to just wait and that's all the info you can give them. People are entrusting this company with their money! That is utterly unacceptable and I said as much.
This is over $4,000 dollars were speaking about in total. Granted, I was only able to get a whopping $306.00 back, that is MY money. I did NOT donate it to the airlines, nor Cheaptickets. The main blame belongs to these crooked airlines, Cheaptickets was really just telling me there's no help they can give me. SERIOUSLY?! WHAT ARE YOU GOOD FOR? I've used them in the past, but I will never again. Utter mishandling of this situation. Disgusted.
My airline flight to Aruba was cancelled due to COVID back in March 2020 ($2,400), the airlines (United) reimbursed Cheaptickets on June 9, 2020- I sent them proof from the airlines website. To this day January 25, 2021 they are saying they did not get the refund and therefore they are not giving me my refund. ALL flights were cancelled due to COVID, my purchase was with them not the airlines, I did try to call the United Airlines and advise them they they are saying they did not get the refund and was advised that they can't help me because cheap tickets has to call them. Not once did cheap tickets indicate that they are going to call them... even with the proof from the UNITED site showing that they sent a check to cheaptickets on June 9, 2020. WHY DON'T THEY CALL THE AIRLINE- because they don't want to reimburse....
This is the email that I keep getting from them as recent as today: "Though it should not be topic for discussion now as we would be happy to process your full refund from our end after we get the refund of your tickets from the airline. June 8th, 2020 is the date that shows airline processed the check refund but as we informed you multiple times that we have not received it yet. Regards, Cheap TIckets 1800-547-0086" Do not purchase your tickets from them - if something happen they do not refund... They did not even offer me a credit towards another trip...
I bought a domestic flight which would not cost me not more than 250 dollars. I tried Cheap Tickets and when I saw the statement they charged me over 2k. I called the customer service which they have policy of no fee cancellation if less than 14 hours. I did and the customer service said it would refund in 1-3 days. The money has not refunded and I called again and was told me to deal with airline company. After argumentation that I bought through cheap tickets, I was told that would be refunded in 8 business days. Making the story short. I got overdraft fee in my account and still waiting for my refund.
Cheaptickets.com author review by ConsumerAffairs Research Team
CheapTickets is an online travel company owned by Orbitz Worldwide Inc. Its focus is helping leisure travelers find rental cars, cruises, accommodations and airline tickets.
Event tickets: Travelers can use the website to purchase tickets to events in their destination cities.
Mobile app: Mobile users get access to exclusive hotel deals and car rental discounts.
Deals: CheapTickets uses discount codes so travelers can get extra discounts.
Vacation packages: Vacation packages offer additional discounts to travelers who bundle services.
Vacation planning: The Scratchpad feature helps travelers plan the services they will need.
CheapTickets Company Information
- Company Name:
- Year Founded:
- 500 W. Madison St.
- Postal Code:
- United States
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