CheapTickets

Had the worst experience possible at the Hertz desk in the Austin airport. Had made a car rental reservation via a 3rd party website (CheapTickets.com) - CheapTickets itinerary 72461931614056 for a Tesla Model 3 (Hertz CONFIRMATION **). For this reservation I had paid in advance 168.45$ of the total $221.93 due for a 3 days period.

Recently, I had booked tickets to Dubai for my parents from Bengaluru, I had made a mistake while booking so I had cancelled within 24 hrs of booking. Even though the booking was cancelled within 24 hrs they have charged a whopping amount of $468.92 SGD. When checked with them they say this is the standard fee cancellation amount that will be charged if cancelled.

I had reserved and paid for 2 round trip tickets to cancun, which I misspelled my last name on the ticket, Cheap Tickets gave me the runaround for weeks telling me to call the airline it was booked through. Eventually I had to buy new tickets from Alaska airlines because cheap tickets said it was impossible to fix my last name!! Took a very big loss and so upset that they weren't able to fix my name. None of the employees there actually know what they are talking about. One time on the phone the guy said he fixed it, don't worry about it, which was ridiculous because if it were that easy then why didn't they do it before and I never received a confirmation email. So he hung up and again I had to call again and get a different explanation how they can fix it. Then they told me to wait till 48-72 hours before the flight and the airline would be able to switch it. HAHAHA right because if I did that and it wasn't possible the ticket would be an insane amount of money. Worst experience ever!!

I bought a round trip ticket coming from Costa Rica for my elderly mother, unfortunately she suffered an accident and broke her hip before the flight, I presented Cheaptickets the Doctor's letter about the accident of my mother and to request the refund or credit, they had me back and forward for about 22 days before the flight promising me will be resolved, the day of my mother flight came and they did not resolved anything. At the end they started sending me robotics messages that I had to to resolve it with Avianca the airline.

Do NOT use this company!! They do not research or keep up with the motels/hotels they book for you. The place was literally a drug addict prostitute motel. The pool was filled in with dirt and the glass to the front door was tapped together. As a single woman, I did not feel safe and they did NOTHING to help.

I booked an economy United Airlines flight through CheapTickets in July 2021 with the intent to fly in August 2021. My family ended up having an emergency that required me to stay home instead of travel as planned, so I called and spoke with a cheaptickets representative over the phone that eventually (and begrudgingly, after trying desperately to talk me out of a credit) supplied me with a credit to be used for a UA economy flight between that date and 12/31/23.

When you get a credit for flight cancelation, and want to use it for next flight, you are required to contact them to book. They then charge you double!! To "cover" the return. You are not allowed to book yourself online... and.. the flight you find online for cheaper they tell you we "Don't get them on our screen," SCAM!!!

Cheaptickets advertises hotels that they do not check. The Super 8 in Burleson Texas is not as advertised. It was a dump for local prostitutes. I sat in the chair all night and refused to use their bathroom. The manager refused to answer my calls or the calls of CheapTickets. Cheaptickets refused to refund me the 5 of the 6 days that I did not stay in this dump. They have a no refund policy for no shows but no policy for checking out early. They should listen to their customers and at least offer a credit for future travel. DO NOT USE CHEAPTICKETS!!!

After flying to an international country this site tells me there is nothing they can do when there are plenty of flights left with other airlines that they can easily book me on. Also NEVER buy their Insurance Policy, it's the biggest scam because they will not refund your money. They'll find a way not to refund it. My recommendation is to make sure you book directly with the airlines and avoid these deceiving companies at all costs if you are flying internationally. Moreover, they outsource their customer service to outside the USA and the service is just horrible. If you want to save yourself a lot of money, book elsewhere. They pretend to give you a deal and then cancel your ticket, so you end up paying twice if you want to reach your destinations on time. AVOID this site at all costs.

Had a flight booked to Philippines. I was waiting on my Visa to get into Philippines. It did not come in time. So went to cancel my flight one day before. But they stated the ticket was with the airlines already. I called them to cancel, and they did. After I verified it was canceled the airlines stated I can go back to CheapTickets to rebook. Talked to Cheaptickets. They can not see on "Their System" that it was canceled. But they could say that they could charge me a missed flight fee, and additional $400+ with no problem.