CheapTickets Reviews

I will never book thru Cheaptickets.com again. I had a trip booked for 10 months. My parents became ill and I had to move to care for them. I got ahold of Cheaptickets to cancel my trip. I was told it was nonrefundable. I explained the fact it was a medical issue and that it couldn't be helped but still no help. So I lost out on close to 400.00 and they didn't care at all. I will NEVER book thru them again.

I purchased a ticket to the Caribbean for my brother's funeral who recently died of cancer because he was flown out the Caribbean country for treatment before he died his body had to be transported back home for the funeral. There was an issue getting the body home before the set funeral date, so the funeral was rescheduled for a later date. I had already booked a flight with Cheaptickets.com not because they were the cheapest but because it was under impromptu circumstances. They were the only agency at the moment that I got flights to and from my destination for the chosen dates.

I paid $550 for tickets to two activities, a dinner cruise in Paris and going of the Eiffel Tower. Instead of delivering the tickets, they provided vouchers for me to have to pick up the tickets, which was very inconvenient. The contact information for the providers Paris was wrong or impossible and I was not able to make contact. CheapTickets provided the wrong telephone number and no address for one provider and was supposed to have me meet some guy outside some very crowded building. The vouchers were never issued, CheapTickets never paid the providers, and they refused to refund my money for tickets for services never provided.

No chance of cancellation or refund. I took if for granted, 1700 dollars worth, they would honour a cancellation. The service department is on Mars, English with a Martian accent. If you plan on using their site, understand they will not let you change the name, date, or cancel the ticket. Be absolute in your purchase, or use another service with a more flexible policy - a safe bet.

This is a formal complaint against the Beach Palace Resorts. My wife and I decided to take a very well deserved vacation with our two kids for a long week vacation from July 26 to August 1 of this year. We experience problems with Moon Palace, our arrival time was early morning, we had made arrangements to be pickup at the airport with the hotel, apparently the hotel did not mention the additional charge of $40.00 per person and they did not have me on their list to be pickup. I had to pay for a taxi to be taken to Moon Palace for $80.00.

I had return flights, and wanted to change them to a later date due to work commitment changes. I applied using their online application (which was fantastically simple) and they immediately sent me a confirmation e-mail saying 'we will respond within 24 hours'. I followed all their criteria giving them at least 5 days before my flights etc to look for alternative flights.

Cheaptickets is NOT I repeat is NOT the cheapest airfare out. I purchased tickets 5 mos in advance, come to find out tickets one week before the trip is even cheaper. Pissed me off. Won't go back to this website again. Next time I think I'll go thru airfarewatchdog.com.

Don't use Cheaptickets to book flights tickets - better to use directly the Air company even the CT promise you the cheaper price. I booked tickets to Spain - they made 2 mistakes in one ticket. I weren't careful and didn't notice them. When I discovered it - we began to call them. After hanging on the phone hours and hours (it was 22 hours before flight) they promised to connect with the Air company to ask about correction these minor mistakes. After hour of waiting we were told that the company refused to correct our tickets and we need to pay even more to buy the new tickets for the same date. So we lost whole amount of money -- $2000 for tickets + money for the trip insurance + money for the seat selection - about $2500 total. They were absolutely useless in helping - don't use them in the future. About these stupid mistakes - what kind of professionals work for CT?

I totally got ripped off! I paid 300 dollars for some tickets that was only $35 dollars. This is not right at all! Never will do business with them ever again!

I booked a flight from Montgomery, AL to Austin, TX plus airport shuttle service from airport to hotel. They routed me through Houston and Dallas to Austin. When I arrived at Dallas, Love Field I learned that my so-called connecting flight left from Dallas-Ft. Worth airport many miles away. I had to pay a $50 cab fee to get my connecting flight. When I got to Austin the shuttle service had no record of my reservation and I had to pay again for shuttle service. When I complained to Cheaptickets.com they neither apologized for the non-connecting flight and refused to reimburse for the shuttle.

The wrong airlines was printed on my itinerary and I was told it was my fault. I received a email this morning about my flight with US Airways. But it was not US Airways it was American Airlines. So I now have missed my flight, my child is sick and needs meds and no one will help me!!! From a 1 to 10 Cheaptickets I score you a negative 10. I could not believe this was turned into my fault!!!

This is the Mafia! I booked my tickets here (flying with LOT Polish airlines). You have economy class and economy simple in LOT. On the ticket I received from cheaptickets.com was said economy. Arriving at the airport I had to pay a lot extra because it was economy simple apparently. They were not willing to refund, Only a voucher. Will never book here again so bye bye voucher.

I booked a flight and got an email notification that my booking was "pending" and that I'd receive confirmation within 24 hours. 24 hours came and went, but no word from cheaptickets.sg. I then called them, provided some requested information and was told that they'd confirm/cancel within 4 hours. 4 hours came and went, but no word from cheaptickets.sg. I then called them, asked for an update, and was told that they'd confirm/cancel within 3 hours. 3 hours came and went, but no word from cheaptickets.sg. I'm now stuck!

DO NOT USE CT. I booked with CT on 7/31/15 for reservations at HOTEL PLAZA at the KC airport. My dates on my email confirmation were 8/1/15-8/2/15. I arrive at the hotel and there is NO reservation for me. The hotel clerk was rude and then went on to tell me that my reservation was for the day before and there was nothing she could do about correcting it even after seeing my confirmation dates. My only option was to pay 3x the amount of what I had already booked. I was on hold with CT for an hour with nothing done. Seeking an attorney. Do not book with CT or with Hotel Plaza at MCI.

I booked a 3-night stay in North Myrtle Beach at the Beach Cove Resort. My family and I drove over 4 hours to the beach, thinking we had a reservation only to arrive at the resort & were told they had had no vacancies for the last 5 days. The resort manager stated that she had been on the phone with various staff for CheapTickets for over two hours being passed around to different people without any resolution. Not one person from CheapTickets even had the courtesy to phone me and let me know before I made the long drive down. Hell, even if I had received the call 2 hours into the drive, it would have been better than this.

I tried to cancel my ticket and they will never give a refund, which is total bull. But then they charge a rebooking fee that's higher than what the airline charges but they say it is the airline policy. What rip offs. Never using them again. Go directly to the airline. And whoever says these airlines are going broke think again. They are selling their seats twice and three times over. They are not broke and never will be... Ask for your money back. They are in business because of us. We should never be told you don't get your money back for a service you are not going to receive. They all suck. U.S. Airways, American Airlines, they all have the same corporate friendly policies that are not in place to protect the consumer whatsoever.

I booked a round trip ticket for a trip to Australia but had to change the reservation for the way back to a earlier date. After calling cheap ticket for whole day while in Australia trying to change the flight, I was constantly on hold and was hung up by them. Extremely frustrating. After countless calls finally was able to reach them and the rep said ticket cannot be canceled or refunded and if I want to change the flight, it is $1600 extra! Are you freaking kidding me? I had to call the airline to work out a deal and pay hundreds of dollars more!! Over $1000 lost. Don't do business with them. All they did was avoiding the responsibility with all kinds of excuses. I am seriously pissed at the company and at myself for booking with this company!

I had been purchasing tickets thru Cheaptickets.com for all of this years. My last purchased I called Cheaptickets and cancelled twice, and I am willing to pay the penalty etc. But Cheaptickets customer service did not cancel my ticket to jetblue. Asked me to call Jetblue for this matter instead of third party should handle this which is Cheaptickets.com. I ordered thru Cheaptickets. Therefore I've to buy new ticket which I did and I no longer using Cheaptickets to purchase the ticket. Furthermore I paid more than the airline's price. Too bad losing a client. The honesty can only work once but you lose many many more trips from me since I travel frequently worldwide. I now using your competition!!!

My father in-Law asked me to look for tickets (LGA-BNA-MCO-DFW-HNL-LGA). CheapTickets (CT) gave the best deal and I made the purchase. Unfortunately he lost a very close friend of over 50 yrs and had to reschedule and this is when the drama began. First thing I did was to re-price the ticket with his new dates of travel and it ended up being much much more cheaper, so much cheaper that I upgraded the ticket to 1st class (CT policy of no refunds, only a credit towards the a new ticket). This just brought the price to about $10 below the original ticket. So, win win I thought.

So I booked a flight for a relative of mine for the next day. Few hours later I checked my email by coincidence and it says that the flight was canceled. "They didn't inform me by phone or text message like they were supposed to." Later the next day I went to the airline company that my relative was supposed to fly with and they told me that they never cancelled the flight!!! So Cheap tickets sent me false information! Now I really am starting to have my doubts if they will really refund my money back?!?

I purchased a package... flight, car, hotel for me and two friends. I found out that I was unable to make my flight at the scheduled time. I called cheaptickets.com and told them my problem. I needed to change my departing flight to a later time on the same day. The airline only had one departing flight that day. I would have to get another flight through a different airline. I told the agent that I would still be returning on the date scheduled.

Our flight was at 8:00 am, delayed due to technical problem. At 1 we were told I'll be on 10 pm. Over 1 1/2 on phone to get connected. Then the agent hung up on me. Now again on line for an hour. Cannot get hold over anyone. Never booking again on this site.

This company undervalues the customer as evident in their customer service staffing/hold times and in their cancellation/change policies ('Free Cancellation. Book now to lock in your price and cancel for FREE before ** time/date'). 'FREE' by way of $ not by customer's stress and time in trying to change/cancel. Details/rationale: Booked airline tickets online without issue at a time that was outside of customer service hours (7am-10pm CDT). Realized I needed to change the reservation immediately, but could only change the reservation through phone call (1.888.922.8849). Waited until customer service lines opened, called, and tried customer service call-back option.

Buying your ticket from this site is the easiest way to lose money. If you can't used the ticket for any reason, you can't get a refund, not able to transfer your ticket, and you'll have to pay $200 plus the difference. Don't let them get away with.

This company is so bad, I rate 5* for being good at being LAME. As you have seen in other comments (to a "T"), didn't fail on reputation. In fact it's not their fault, it's mine for choosing them. I had a last min. flight for business and needed something quick and inexpensive. I looked up cheap flights and CheapTickets had me "taken care of." I purchased a ticket and at the end it asked if I wanted some reimbursement option (I declined). 25 min. later my flight was cancelled and now I am without flight and business commitments. When I called, it wasn't that the flight was cancelled, there was an "error" with the card. My bank is resolving this issue. Now I am without the money, the tickets, and my girl is super ** pissed at me. Thank you CheapTickets - you are the only one ** me!!! And that's why you get 5 *s.

On june 3 we get a itinerary mvd-nyc-fll-mvd. Cheapticket charge $2947.06 for it. When I check my credit card I find 4, yes Four charges for the same amount totaling almost 12.000.00. The worst part come when I check the airline company, TAM airlines, they have no reservations for that itinerary. In other words they NEVER issue a ticket. Try to contact Cheaptickets - no luck, I have to make a stop on the charges.

Flight was booked 4 days prior to departure. Confirmation received. Less than 15 hours before scheduled departure, they cancelled the flight. Of course, when we called they would not give us any information. Told us to send an email. NO response! So at the 11th hour, I had to find and book another flight. Of course, the price was extremely more and the choices of flight times were extremely limited. So now I have to wait for 10 days to receive my refund for the flight they cancelled. Very bad business practices and very bad customer service!

Hello everyone. So I finished talking with my bank. Turns out that they will not authorize transactions in which they feel is a high-security risk with online merchants. Cheaptickets.com happens to be one of those. I had to call them to allow the transaction to go through. I'll be watching my account for a few weeks to make sure things go smoothly and without any potential fraud threats.

My ticket to South Africa via Emirates Airlines was confirmed for 700 pounds in April. I paid a deposit of 100 pounds and paid the rest in installments. I made my last payment on 29 May and was told that I had to pay an additional 150 pounds as the airline could not secure me a seat for 700 pounds. Feeling disgusted and angry.

I purchased a ticket from Cheaptickets.com to go to Turkey. I had to change the departure date to the next date. After keeping me wait for one hour over the phone, they told me no tickets were available. I called the Airline company and they said many tickets were available. When I called back, nobody was there and it showed on my account that the flights were cancelled. I never cancelled any flight!! I called again, and after making me wait for one hour, they told me the airline company cancelled the flight. I had to reserve a new ticket paying $1100 more. Nobody answering the phone at this company has any ethics.

I have been trying all afternoon to get someone on the phone to speak with me. The same thing happened to me two years ago when my husband booked a flight on the wrong dates, and we could not travel at the time the reservations were made. I lost over 1,000 dollars on tickets. This was my credit card not his. This time around he tried to surprise me for Mother's Day, and history is repeating itself. If I had known my husband was using this company again; I would have stopped him. This time he booked a vacation for me with his card, and now he is pissed! These people take your money like it's nothing. To change the flight and lose money is one thing, but to lose all of your money really hurts. Very Greedy!!!

Lack of customer support. Calling numerous/ hundreds times, hours and hours hold on line. Speaking with numerous different agent every time I have to call. They start over again questioning about the problem. No solution ever found.

The worst customer service ever!!! Took forever to get a hold of them and when we get a hold of them they are sooo rude!!! And keep putting us back on hold giving us the run around by transferring us to different departments. All we wanted is our refund back for our flight which they said would be 45 business days and now its been 60 business days and we are still waiting!!! The worst customer service ever!!!! Never book with this site the worst!!!

The room was on top of a bar. There was music till 4 am. I couldn't relax and sleep properly. CheapTickets bullies its customers, and will take extra money out of you account. The supervisor at CheapTickets called me a liar and hung up on me. HORRIBLE. Worse experience of my life. They gave me a 14 hour layover with the worse airline (Spirit) and finally there was extra charges once I arrived to get the car and hotel. Save yourself now and buy from another company.

This is the worst company I have ever been a customer to. They have no policy that helps the customer despite their website stating there is 150% guarantee. They are not solution based and refuse to support solving a problem even though there is a legitimate and reasonable solution. No other ticket company would treat their customer like this. As a third party supplier, they only look out for themselves. They continue to charge you exorbitant additional charges to ensure your tickets get to you, but will do nothing to support fixing a problem. #worstcompany #nocustomerservice. Guess I should say goodbye to $400 even though there is a basic and easy solution to my problem. NEVER USE CHEAPTICKETS! I will NEVER again.

I booked an International flight through CheapTickets last year to Ho Chi Minh City. I cancelled it and got credits refund, but it's only good until August of 2015. Today I called them up to book a flight for my girlfriend, using my refunded credits. After an hour of transfer from department to department and phone call dropped, the customer service rep told me that I can only use that refunded credits to book a flight for myself. He told me that I should have read the regulation when I purchased the ticket and it's all the flight company that do this, not just at cheaptickets.com. At this point I just hang up. They scammed $570 out of my pocket.

Booked twice at Dunes Motel Bend OR by Cheap tickets. Motel was under construction and wanted a pet fee which was not disclosed upfront. Neither was acceptable. When I disagreed with the fee the owner manager became very obnoxious and told me that I didn't have to stay could go somewhere else and he would not charge me for the room.

I had bought plane tickets in April with no intentions of having to reschedule them. Due to circumstances at work I had to reschedule my plane tickets. It was going to cost an additional $651.00 to change my plane tickets. My original two plane tickets cost $790.00. I am basically buying 2 more tickets. I asked if the $75.00 charge per ticket could be waived. I was told no that she was not authorized to do that. That is when I asked to be transferred to someone who is authorized to waive fees. I was transferred but the supervisor would not help me in anyway. After I use my credit from Cheaptickets I will not be using this company again. I have never had so much problems with trying to reschedule a plane ticket.

Never use their service. I booked round trip flights for my parents coming from India and their return flight was changed but no one informed us about the change in timings… and they ended up missing their flights. And then when we called the service, they were not ready to admit their fault and we had to rebook entire new return flight for them.

I booked secrets the vine through Cheap Tickets. Always was supposed to be for 2 people every time the email came up. It would say 2 adults. I paid 3,047.00 for which I thought was for 2 people. Until I made it to the hotel and was told that for my husband to stay it would be an additional 1,447.00 because the booking was for 1. So what could we do? My HOTEL ended up TOTALING 4480... I AM CONTACTING THE BBB. We looked forward to an anniversary gift of going to Cancun and having a great time now this put us in a very bad financial problem. STUPID ME FOR TRUSTING CHEAP TICKETS WEBSITE. VERY, VERY BAD. PLEASE HELP. They DO NOT ALWAYS SPECIFY 1 or 2 people.

I will never do business with CheapTickets again. On December 30, 2015, we purchased two tickets to the Rose Bowl game. The customer service rep who I spoke with on the phone said the tickets will be delivered overnight via FedEx and guaranteed to arrive on December 31. Customer service put me on extended hold, then called me back later but did not provide a tracking number although my credit card was charged immediately on Dec-30. By 4 PM on Wednesday Dec-31, I was worried because the tickets had not arrived with the mail.

I bought event tickets for a baseball game. I got the email that I had purchased the tickets... then I got another one. So I was charged twice... I tried calling a few times, nobody answered. Then I emailed them a few times. Still no answer. I ended up getting through to somebody on the phone. I told them I wanted 2 seats in the first order (which the tickets weren't cheap) then told them that I was charged twice and wanted a refund for it. Then this is what really pissed me off. The lady then told me I had bought 4 seats and that all sales are final. I told her I ONLY WANTED 2 SEATS! Her response was... "just sell them on craigslist or something..." WHAT THE HECK?!?! I was being charged for what I didn't want nor want to buy. DONE BUYING THROUGH THEM.

I purchased airline tickets on 03/15/15. And decided to cancel. I called the customer service center before canceling and was told that had until the 03/16/15 to cancel. I'm still waiting, I was they would have a response for me in 24hr to 48hrs. After speaking to 6 reps, 4 supervisors, and 1 floor manager. All customer service centers are out of the U.S. and they repeat the same script over and over never giving a answer. It’s been 2 weeks since I canceled, 6 days waiting for a response on my money back. I'm so upset. I'm now having get a lawyer. I can't believe this.

I booked a flight via CheapTickets and later found out I needed a return flight that would leave a few days earlier than the original. When I attempted to change it online, it told me the total cost would be $360 and said I would have to call their customer service to complete the change. I did so, and when I spoke with an agent she told me that that fare was no longer available and it would cost over $800 to change my ticket! I was on the phone for over an hour with these people and absolutely nothing was done to amend the situation.

After 2 months of waiting for a refund for a weather related flight cancellation, I finally contacted cheap tickets. I was told the flight was non-refundable, though that is not what I purchased. The Allianz Global insurance is also a joke with some excuse why they wouldn't refund the ticket. I'm out $200 with no recourse. This is as criminal as it gets folks.

My wife and I booked round trip flight reservations between the mainland and Honolulu, requiring four flights in total. We booked 12 weeks ahead of our departure dates and made our seat reservations when virtually all seats were open. Cheaptickets supposedly passed our seat reservation requests to the airlines. My wife is disabled and requires assistance boarding, seating, and exiting. We found that not only were our seats on all flights not as requested, but we were separated in different parts of the airplane. Cheaptickets failed to meet our expectations, and we'll NEVER book through them again.

I just booked a flight to Las Vegas on Frontier airline via the Cheaptickets website. Cheaptickets.com had a box next to the flight I selected saying free cancellation. After I selected the flight the website had a box encouraging me to book the flight because I would have free cancellation until 10pm the next day. I relied on this cancellation option in case I could not get the days off from work.

You have to be careful when you dealing with this compay. After 3 month pay for a ticket, they took 299 out of my account 2 days ago and can't get someone to explain with because they put you on hold for 2 to 3 hours. Just be careful with this company; it's a sneak.

I bought tickets for my mom and son, there's a new law, which I didn't know about and my son couldn't travel. So I called right away cheaptickets to make sure I could leave the tickets open. They told me all it was good, that I had reservations done for my family to travel in two weeks. After over an hour with one of their agents, an hour and a half with another one, some hang up on me, I talked to many so called "supervisors" and at the end of the day I lost the flight tickets. $2000.00. Trying to save a buck ha! They told me to call the airline twice. The airline told me they had nothing to do with the issue. A back and forth with a lot of people. One said it's all good, the next said no one ever did any reservations. And I keep getting emails from cheaptickets addressed to **. I'm a female. And there's nobody ** in my entire family. Cheaptickets sucks!

Cheap is not always better and Cheaptickets is the prime example of that. They ruined my son's first trip to NYC. I spent most of my day looking for a place to redeem a voucher that does not exist, and when I contact them they basically tell me "too bad, nothing we can do", and told me to call Orbitz.

CheapTickets dropped my reservation even though paypal continues to show pending status. 3 hours on hold, after answering, they said prices are no longer valid and were seeking to charge me $150 dollars more. I will never use CheapTickets again.

Purchased five tickets, called about options when needing to postpone trip... Rushed to act. He canceled the tickets and threw them in the pool - tells me I have a full year from date of "purchase" at which point I said, "Oh no forget it, the kids can only fly in the summer when school is out..." He says, "It's too late." I said, "Get them back!" 6,770. They offered nothing... We tried to fly but now they wanted more money... One year to the day is when they offered a refund of the taxes paid not all tax paid! 459.00 is the refund... NEVER ever will I use any booking system online, ever!!! It is highway robbery. They say call Alitalia and Alitalia says call Cheaptickets - back and forth both hoping you say oh ** it and drop it! The 6,700 was not a gift to me and it sure as hell should not be gift to them... It was to be a gift to my family!!!

Book directly with airline. No point in using a middleman who will provide inaccurate information. Makes sense to use the site to find the cheapest airfares, but no reason to book with them. Find the fare you want and go directly to airline site. If the fare is $15 more to buy direct... IT'S WORTH IT!

I planned a trip to Vegas for me and my fiance this past weekend for our first Valentines together and was ruined by crappy airline accommodations and horrible hotel. Mind you, they said it was on the trip! All lies. I called to talk with a supervisor and they said "oh we can change your hotel but it will cost more!" Really, after what I have to go through and still trying to suck more money! They can't speak English I'm seriously considering some legal action against them!

Last May, I booked two tickets through Cheaptickets.com to Florida. They were awesome tickets. 7.5 hrs down and about 9 hrs back. Over nine months, they added so many hours to my travels that the flights became not awesome. I called to cancel, but they said I couldn't because they were special tickets. I asked why so special? They said I'd have to call Air Canada to find out why they were so special. So I called Air Canada and they said they were special because I booked the tickets through Cheaptickets.

My flight was cancelled due to the weather so I chose to get a refund. It took them 5 min to take my money and they said I wouldn't get my refund for 45 days!! Played phone tag with them for at least 4 hrs. I would call they would say they are transferring me then I would be disconnected! ! I would call back and after being on hold for at least 45 min four different times and kept being disconnected!! I ask for a supervisor and they hung up on me!!! I never got to speak to anyone who could help me. Worst to non-existent customer service I have ever experienced. Still have not received refund. NEVER EVER again!!!

I didn't get my ticket, only resevation ticket in the website. **. I pay a lot of money - 541 CHF. I want to go to Indonesia one way, and I already contact them via email. BUT THEY DIDN'T REPLY. At least you reply! But just only automatic reply from them. I also don't know to call. I call them, but they said the provider cannot use, because I use my prepaid call. I won't use CHEAPTICKET AGAIN IN MY LIFE!!!

I booked a trip, called back within 30 mins realizing they had the room reserved under the wrong names because online they don't say what travelers tie to the room. After 30 mins on hold, a rep told me I could cancel and rebook the whole package or wait til Monday so she could contact the hotel and make sure that wasn't going to be a problem. Well Monday came and went - no call - Saturday comes and I have time to spend 30 mins calling in now and all I get is "Sorry, sure you can't change your reservation unless you pay $1200 in cancellation fee." I am trying to cancel and rebook the exact same days and hotel and I am still 61 days from my trip. And no one in their call center seems to care or wants to help and this last call took 48mins and no help at all.

This is the first time I book air tickets online. So when I came across this travel website yesterday I quickly book it online. After they have deducted from my debit card I received an email said that my booking is not confirmed and the request is pending. The next morning I called their customer service. I was told my booking was void. Till now I still can't have my money back. I will never trust any agent again other than booking directly to the airline.

This was my first and last time using Cheap Tickets. The 1st sign is that all of the listed low price tickets were really not available. As I tried to book one, I kept getting long pauses and flight is no longer available. I finally got a flight and check all the information, I am certain I confirmed all the right days. When I reviewed my confirmation email, my return date was for the following month of my booked return. A have made a number of calls in an effort to get this corrected and it has been a series of extra long holds and investigations, with no solutions. They were suppose to get back to me via email and nothing ever happened, that is also under investigation. I still have no solution and no help. I am just holding and waiting for useless investigations.

I am clearly an angry customer. I have purchased tickets through cheap tickets on 2 different occasions. Don't get me wrong, for last minute airline tickets their website does seem to provide the lowest fare at a reasonable cost. On both occasions I was purchasing tickets for my loved ones and entered all their personal information correctly however the first time they charged me twice for my daughter, whose name has an apostrophe, because the airline I went through did not accept symbols in names. You would have thought I learned my lesson and not have gone back, but again I was in a pinch and on my second transaction they did not enter both L's on my aunt's last name and tried to have me pay the difference on a different flight which would have cost me 800 bucks. Thank GOD that American Airlines worked with me. I have finally learned my lesson and realize you get what you pay for. #AngryCustomer

The agent over the phone booked my trip one month wrong on the incorrect date. It cost over $1600 because they booked it for the very next day when it was supposed to be one month and one day away. I had to re-book it again through United Airlines. I didn't even realize it until a week after the scheduled flight. When I called in, rather than apologize profusely, they kept me on hold for over 20 minutes, and then told me they would do an "investigation" on it. Their agents do not speak clear English which creates miscommunication and frustration, and are trained to be more robotic and as such, make mistakes quite a bit. Then, after the "investigation" they told me it was my fault after review because I confirmed it with the agent, even though they never sent me any proof, and I am sure that I gave the correct date at first. I didn't recognize the error later because we had to re-do it like 3-4 times because he kept booking the wrong flight.

I booked a trip through Cheap Tickets including Airline, Car Rental & Hotel. I was attracted to the website because it specifically stated "Free Cancellations". When I tried to pick up my rental car, I was told no cars were available; probably more the fault of Dollar Rental Car than Cheap Tickets. When I checked into my hotel, I asked to cancel the final two days of my stay. The Hyatt was happy to accommodate but said Cheap Tickets must provide the credit. I provided 24 hours notice and still Cheap Tickets refused to refund citing and blaming the Hyatt. The hotel manager called Cheap Tickets three times on my behalf to say they would be happy to change the reservations. Cheap Tickets refused any refund and I found them to be dishonest. From now on I will deal directly with the airlines, hotels and car rentals directly. The third party transaction is a trap.

I recently booked a roundtrip flight through Cheaptickets.com. I changed my first flight to a different day and then had my return trip canceled without any notification for no reason. I received an email to notify me that my flight was changed. When I called to confirm my return trip I was informed that my flight was canceled.

I compared travelocity, hotwire and priceline to cheaptickets to purchase roundtrip flights and found cheaptickets slightly cheaper (less than $10). I purchased the tickets. After what appeared to be processing my credit card, I was not given a confirmation. I was returned to the home page. My credit card was charged $2.00 by cheaptickets. I logged back into my cheaptickets account and clicked My Trips. There were NO TRIPS available. An FAQ said it can take up to 24 hours to see the trip voucher. I was NOT told this ahead of time. There were only 2 seats left at that price. I waited until the next evening. Still NO TRIPS available. I called Cheaptickets to inquire and was told by the agent that I would need to "call back in 30 minutes as our servers are upgrading at this time and we cannot access your account".

What a huge rip off is Cheap Tickets company. I recently bought a plane ticket for my grandson to visit us in Salt Lake City Utah, for the Christmas vacation and returning back on January 2. However due to the recent storms in Buffalo where he is in Hillbert College, Hamburg Buffalo, his basketball team had to cancelled all of their games and as a result had to move his return to different dates. And that is why I needed to change his ticket. I called cheap tickets and was told that to change it will be 275 then 500 additional dollars for the change in the price for that day. So since the ticket is non refundable I will lose the return ticket money. Well I went to the US Air website and I found the ticket from Salt Lake to Buffalo and it is 163.00. So I bought it and now I will lose the money for the other return as I was told because is non refundable. Now if that is not a rip off I don't know what that is. I looked at their website and there are 270 plus complaint against them. Thanks and hope someone looks at this, I think that there should be some regulating with these companies. I am a retired widow living on a pension and don't have the luxury to throw money away.

Had to change two flight and hotel reservations. Spoke to representative at great lengths. Escalated to supervisor. Initially, advised booking changes for flight will be $250 per person, no other alternatives. Discussed with airline directly and was told that Cheaptickets was notorious for lying to their patrons. Changed flight without any incurring fees. Regarding hotel booking, advised that fees will be $50 to change without exception. Called hotel directly and advised that normally, change fees do not apply and decisions are up to Cheaptickets.

I was looking online for three tickets to see Beautiful: Carole King Story in New York. I have used cheaphotels.com in the past and thought using them for purchasing the tickets would be a good idea. The seats are in the mezzanine and were advertised as 103 a ticket. At check out there was a $63.00 handling fee and 18 fed x charge. When the tickets arrived in the mail I was shocked to see that the tickets were $65! At that time I searched the Internet and found if I bought the tickets directly from the theater, I could have gotten $75 seats that had $26 dollar service fee and had the tickets emailed to me. The actual price of the seat and the fee were stated at check out. Cheap tickets had me thinking I was buying a $100 seat. I called to complain and that was a waste of my time. Two of these tickets are gifts and I could have gotten much better seats or the actual seats I purchased for $100 dollars less. They have no right calling themselves cheap tickets. They are worse than scalpers. I will never use them again! Expensive lesson learned!

Bought Broadway tickets thru 'cheat-tickets'. We paid $159 per ticket plus a service fee and shipping. We figured that the steep service fee (100 bucks for three tickets) was their profit. We were shocked when we saw the face value of the ticket was $78!! They are engaged in scalping, plain and simple. I have no idea why CheapTickets has a reasonably good reputation. Probably pays enough to the right search engine to have the bad stuff removed. Never again. Ironic that we haven't even arrived in NYC and are already being ripped off.

This is a sleaze bag company with a very dishonest, deceiving and disingenuous process. I booked my first reservation to Hawaii for my daughter and I on 11/21/2014. I received the customary email confirmation, however several days passed and I notice the money was still in my account for the tickets. I contacted customer service on 11/25/2014 and found out my confirmation had been cancelled! No explanation given, no rhyme or reason, just "cancelled." A supervisor name John, was kind and politely and miraculously was able to "rebook" the exact same flight on the same airline, leaving the exact same day I requested. He even gave me a $25 courtesy discount for the inconvenience.

I purchased a ticket on CheapTickets. Actually purchased two tickets. When I saw the charges on my bank account for an additional $21.99, I called customer service. They said it was in the terms and conditions and said there was a service charge ranging from $6 to $40 and then tried to say that it was for customer service. It was for, if I wanted to refund my ticket, even though on the original form it says my ticket was non refundable. I have purchased cheap tickets before, never has this happened. I will never purchase from them again. Buyer beware.

My daughter is a college senior, and we made plans to go to a basketball game this weekend. She said she'd look into getting student tickets while I looked online. I quickly found out there were limited tickets available, so I booked two tickets through cheaptickets.com. I got an email saying my order was being reviewed. If the tickets were available, I would get a confirmation email later.

I made this reservation for my brother to travel to VA. The total package summary was $356.54 charged to his business CC which I printed out. Upon receiving his CC statement we notice this extra $73.34 charge from Cheaptix. I immediately called the number on his CC statement for Cheaptix in Chicago, IL. When I got a supervisor named Cisco ID #** from Central America, he first told me there was no extra $73.34 charge from their side. Then he apologized and said yes there's a charge but it was Budget car rental who must of charged his CC. I advised him that only "Cheaptix" had his CC #. I repeatedly asked for the $73.34 be credited to his CC & after 1 1/2 hours on the phone with them, I was told there would be no credit given. I would never use Cheapticket or Orbitz nor would I refer anyone to use either of these companies. I was also able to get the office address to write & will do that next. Also I think our local TV station would help as well. All I've asked for is to refund what was overcharged to us, because of Cisco's persistence of not wanting to understand what Cheaptix has done is wrong & knowing that we're not the only ones, I will pursue others that have been wronged by this company.

I have bought many tickets over the years and every time there is a problem I have found that it will not be properly handled. You are way better off using a travel agent or going airline direct. I will give a couple of many examples that I have had the opportunity of having to deal with. On a scale of 1-10 on this companies ability to solve problems, I give them a 0.

To simplify, if you need to cancel or re-schedule it is a nightmare to re-book and if you have any pre-existing medical conditions... I suggest you never go through this process unless you want to be hospitalized.

It's actually cheaper to book directly from the airline!! I paid $65 extra just by booking with Cheaptickets than I would have paid if I had booked directly from the airline. NEVER booking with them again.

On April 8th 2014 I went online and I ordered 2 tickets for my parents to Vietnam flying with Korean air through Cheaptickets. Six months later (10/09/2014), I got a phone call from Cheaptickets saying that they have a problem with my reservation date. They said Korean air had a problem with connecting flights so instead of November 3rd, it’s going to be November 4th. I said "That's Ok as long as I don’t have to pay anything" and that Cheap ticket representative (his name Sam) said "Oh, you don’t have to pay anything because it's their fault". I asked him to send me the E-ticket again with that changing date (11/4). That night, the email sent is the old e-ticket which I received from Cheaptickets six months ago. So I called cheaptickets again to confirm the information because my parents are going to leave next month.

They gave me a 50.00 voucher from a previous ripoff and refuse to let me redeem it, after making reservations and paying for the hotel. They have lied to me not one time, but three times and this is the last time. The world should know what type of business these people are running and chose another company. I am going to let it be known on all social websites, so this type of behavior will never happen to anyone again. Thank you very much!!!!

Booked a week vacation through Cheaptickets.com and was extremely pleased with their service. They booked a great house, car, and tickets to Disney world, and universal studios. The house was 15 minutes from all the parks and attractions in Orlando. The house was cleaned and had everything we needed. Cheaptickets also sent me reminders of my flights and kept me informed on what gates to go in and if my flight was on time or delayed. Overall this was a pleasant experience with Cheaptickets.com.

This company is a HUGE ripoff. I purchased a refundable airline ticket for $108.10 and when I tried to cancel the flight I was informed that it would cost me $275.00 to cancel. Don't purchase tickets from them. Buy directly from the airlines.

I had booked TWO one way tickets to Alabama for 700 dollars to purchase a collectible Jaguar Coupe. The seller of the vehicle backed out of the sale because he could not part with the car emotionally. The guy was a fruit cake. I called Cheaptickets explaining my situation. Simply put, I am on the hook for the 700.00 bucks. Like it or not, the tickets were non-refundable. What a **. To use the tickets, I would have to pay 100.00 dollars additional each ticket and buy the return trip. This company is the SCAM of the century!!!! Stay away!!!!

Serious glitch in booking system. My 17-yr-old son was able to create an account with cheap tickets, and was able to create a fictitious date of birth, and was able to use a card from my wallet to book a flight out of the country (One way). All the information went through because he had the card in hand, knew our address attached to the card, and was able to type in a birth date to reflect he was 18, even though he wasn't and isn't. I contacted customer service to cancel this ticket, as he was not flying out of the country; the customer service support staff were NOT willing to cancel the flight (non-refundable) even though I insisted their booking system should NEVER have allowed this to happen. The system should mandate you type in a valid ID (driver's license, state id, passport...). What if a 1-yr-old had created an account, typed a fictitious birth date, used a card from mom's wallet, and was able to book a flight ALL without mom not knowing?

They always advertise fake ticket rates to come up in the search. Cheaptickets is completely fake. Never available cheap tickets they advertise. Never recommend.

Promised advertised event tickets that were never delivered, I canceled the order with Cheap Tickets. Then I notified my bank to block the account and Cheap Tickets still tried several times to steal the money out of my bank account! These guys are crooks!

ON April 11th I purchased 2 tickets to the Red Sox vs Yankees game in Boston for Sept 28th 2014 (Derek Jeter's last game). I bought 2 Field Box tickets for $512.00 and when I printed them out, to my horror... the tickets were marked "Bleacher". I KNOW for a FACT that I purchased Field Box tickets and even narrowed my search to ONLY see Field Box tickets! Besides, there are no seats to any game in any part of the world where 2 bleacher seats would cost $512.00 five months before the game! I called the "manager" Wendy ** who kept giving me the run around and the "I'm still looking into it... I need more time". This went on for weeks.

No!!! You need to have a supervisor listen to what transpired.... never-mind, what you say, Chris and/or Kevin. "I" had the conversation - fill in the blanks - now I am mad!!!!!! You are wrong for trying to steal my money - attempting to make me and my family fly before Feb., that is outrageous. I book flight for August, it means we can only fly in August when the kids are out of school. I can accommodate "you" to fly in July or Aug 2015 (there is no expiration on money, is there? Which you have had since Feb 2014). When I was told I had a full year to fly, at that point I had no problem... canceling was no issue until I was told I had until Feb when I booked tickets. I thought he meant I had until Aug. (full year) which was fine.

They told me one leg of my confirmed international ticket was not available anymore, and I needed to contact all international airlines to cancel my tickets. They told me that I was responsible for all CANCELLATION penalties.

Cheaptickets agreed to cancel the flight and return my money on June 15th 2014, but as of August 4th refund is still pending. I contacted customer service and after the 30 min wait on the line I was informed that they are waiting on the refund from the airline, and will send my money back as soon as they receive it. They don't wait for airline confirmation when they take your money but to refund they need a confirmation??!! I bought my ticket from Cheaptickets, so why do I have to wait for the third party airline to refund them before they refund me? Aren't they the one who sold me the ticket??

I booked 2 rooms at the Holiday Inn Express in Florida for $105 each. My booking included best price protection. I went directly to the hotel website for a phone number and found the Price was $95 on their site. I called Cheap tickets for a $20 refund and they refused to honor their policy. They said I could fill out a claim form and might possibly get a travel voucher for $20, but no refund. They would not refund my purchase, either.

I had to cancel my trip so I did. I thought the airfare amount minus cancellation charge will refund to my credit card and the webpage showed that it is non-refundable and they only will give me the credit. I was stunned but I thought, "Okay, can use it for another trip" but next line said ... "You have to use same airline to use this credit within 1 year." What the **. I don't think I will make a same trip within 1 year and my flight wasn't direct. It involves 2 airline! Should I make my trip plan based on airline next time? WTF. I try to reach customer service and they let me wait for 2 hours, lol.... **. Ha ha, very funny.... I don't know what to do and how I am gonna use my credit...

Cheaptickets Cancelled my flight between HI islands, then cancelled all my flights without notification and without any good cause. The customer service is hired outside the organization and cannot help in making any decisions on airline flights. The left hand doesn't know what the right is doing. I would not recommend using Cheaptickets.

I booked my flight way ahead of the schedule and I'm already having problem communicating with customer service. Luckily I had the supervisor helped me but until this trip is over I won't know if they really helped me or not. I'll cross my fingers for now. I hope this people are serious about it.

Booked a trip with flight hotel car rental with Cheaptickets.com and June 2014 time of departure flight was changed and not notified. Trip was delayed about a half day and I asked for a refund on the hotel and car rental due to the very late check in and Car pick up. Cheapticket says that an email was sent. However they cannot prove it, will not send any proof and I do not have any email and did not receive an email from them notifying me of the flight change. Also when you call the customer service line their representatives cannot understand or act like they don't understand what you're calling to complain or request. I have filed a complaint with the BBB and waiting to see what Cheaptickets.com's response is, it doesn't seem like I'm asking for a whole lot considering the amount paid for the airline tickets car rental and hotel.

Well, we were looking for a flight from Coimbatore to New Delhi and decided on a flight for the 2nd of July. We went through the online booking process and were pretty sure we booked the flight for the 2nd of July. What happened next, through a freak incidence we check again, just to realize that our booking suddenly showed the 2nd of August as departure day. The end result was that we had to call and change our departure date on which in return we are now spending twice the amount the initial flight would have cost us. Afterwards we checked the reviews on Cheaptickets and we could not help noticing that a lot of people were complaining about the fact that they too experienced the same. Their booking is being done exactly a month later as intended.

This is basically my complaint I sent to the BBB in hopes of getting a coherent response from CheapTickets (private info taken out). I hope it warns future travelers to be cautious of it. Using it is nothing cheap at all and if anything, wastes money and time. On May 22, 2014, I went to CheapTickets to purchase, well, cheap tickets, for a six day trip to California to visit my boyfriend. I planned it to be June 15 to June 21 because I had a limited budget. It seemed fairly simple - fill out my dates and look for the best options. I saw one for $425.00 and jumped at the offer! Despite the poor quality system resetting itself on me multiple times, I finally was able to buy them.

I am extremely unhappy with my recent trip from New Orleans to Orlando. This trip was supposed to be a happy time for me during my long awaited vacation. Instead, this trip turned out to be a nightmare! Originally, this reservation was made online to travel from New Orleans to Orlando from June 4, 2014 through June 9, 2014. Your reservation agents at cheaptickets.com have royally screwed up this reservation by making the reservation through Sunday (June 8, 2014) for the hotel and Monday (June 9, 2014) for the airline (who knows where the car rental dates are?), and they have the audacity to want to charge me in excess of $230.00 FOR THEIR ERROR!

American Airlines changed flight on us and could not connect to Tam airlines. Both airlines blame each other in order not to let us board planes.

I used cheaptickets.com for a flight from Rome to Santorini and then Santorini to Athens. This was for my wedding/honeymoon trip and I had horrible customer service. First, after I was already on my trip (in Italy) I received an email saying there were issues with my flight and I needed to contact them. After spending way too much time on an international call to get this resolved (twice!) it still went unresolved. I finally had my sister contact the airline directly so I didn't have to deal with all of the extra charges on my phone bill. It took her forever to get my ticket corrected - the first leg of my flight was cancelled, which was causing me to miss the second connecting flight. Cheaptickets was not able to do anything to get it fixed.

I called Cheap Tickets to change my flight - which I can only do on the phone - and I was on hold for 50 minutes when the system shut down. This happened on three different occasions. Furthermore Cheap Tickets advertises flights online for a certain price, but when you choose the flight, the price is apparently not available anymore and suddenly doubled. I have used Cheap Tickets for years, but within the last year their service and offers was more than disappointing.

I booked hotel, flight and car. They helped me and everything was done in less than 15min. They ask for my credit card and all was settled. I had to cancel the whole thing. They would not let me on the internet. There was no phone number so I had to google it and then I spend 2:45 min to be able to contact someone on the phone.

There was an issue with my visa, so I was denied boarding at the airport. The ticket agent at the airport recommended that I call the CheapTickets to rebook my flight for next available flight. CheapTickets agents (and YES MULTIPLE because my call got dropped about 40 minutes into the phone convo.) wasted time effectively putting me on hold, causing me to have to pay for $270 "no show fee" because my ticket wasn't changed on time. No one ever advised me about this rule. Then it took another 4+ hours on the phone trying to change my ticket. They often had wrong information - for example, not being able to change my ticket because the airline had control over it - later proven by the airline that they didn't touch the ticket since we canceled the reservation at the airport. Finally, got to an agent who got me alternative itinerary - with severely altered schedule to "match" my initial flight fare.

Right after I submitted the online payment form for my family trip flight tickets, I found out there is a typo on my wife's name. There was nowhere that you could change anything after you submit the form, and I tried to contact them immediately by phone and email. No response. Email response was after 12 days. They told me that I have to pay them $400 to just to change the name, and another $60 for the airline. The flight ticket is just $450. This is completely ridiculous that I don't understand changing a computer record for the spelling of a name would cost $460!?!?! I will never use this company again, stay away from them.

I booked a ticket from Florida to Yukon and they booked me on an Air Canada flight that didn't exist. When they realized their error they booked me on another Air Canada flight that was scheduled to depart Vancouver before I was even scheduled to arrive. Luckily I noticed the night before when I was checking in. I called CheapTickets and they said the best they could do was book me on a flight the next day. By this time there were almost no rooms available in Vancouver. It cost me $250 to stay the night, and the worst part is when I showed up the next day to check-in Air Canada told me that CheapTickets hadn't actually booked me a ticket, I was just on standby. So now I may be stuck in Vancouver until who knows when. Whatever you do, do not use this company. They are basically THE WORST.

On November 27, 2013, I purchased (4) tickets to the Final George Strait Concert to be performed in Arlington, TX on June 7th, 2014. I purchased tickets in C211 Row 15 for over $1K each (with fees we paid over $5,000.00 for the (4) tickets). The tickets were purchased with the understanding they would be delivered via FedEx, soon after payment.

I am not one to complain, and this is my 1st time ever to write a review on a company but this must be said. I WILL NEVER USE CHEAPTICKETS EVER AGAIN! I went to Cheaptickets.com and tried to get a plane ticket from Pittsburgh to Houston, Texas, Feb 28 to March 4. A few days later, I realized that the confirmation email they sent me had the wrong dates. I believe this may have happened when I filled out the billing information and left something out; when I pushed "send" or "next" it went back to that same page and said I left something out that needed to be filled in. I guess what I did not realize is that CheapTickets also cleared the dates when it reloaded back to that page.

I bought a ticket to go to Nigeria in December. Flight was leaving JFK for Lagos by 8pm on Dec 15th, 2013. Got to the airport by 5.30pm as this is an international flight and I wanted to be there on time. Got to the ticket and was very pleased as there was only 2 people in front of me, waited my turn and walked up to the desk only for the ticketing agent to say, "Ermmmm, we don't have a flight for 8pm." I was shocked and said, "That is my ticket and it clearly says Al Italia for 8pm."

Booked on Cheaptickets site a Delta flight; price $151.99. Tried to see on Cheaptickets website if there was a fee. My receipt showed $151.99 for flight. My bank sent email alert for $130 for Delta ticket and second email alert for $21.99 for Cheaptickets fee. Went to airline site and found same flight for $130! Dishonest and hides fees.

My father who is 74 years old booked a flight with them yesterday as he was flying out to see his sister in Europe who is dying. When arriving at the airport, he was told he was not booked even though he has a confirmation of his flights and locator numbers for both cheap tickets and united airlines. The guy at United says "I can sell you a flight for $1700." United says "we did not get payment from Cheap tickets so we can't honor this." Cheap ticket says "the flight was cancelled and we emailed you so tough luck." Really ???? A) the flight was not cancelled and was not full B) you think it's ok to just email a cancellation the morning of departure?

I purchased tickets from CheapTicket.com. I am going to Israel from JFK airport (Delta Airline), Israel to Rome (Alitalia) then back home to JFK (Alitalia). I booked my trip with my family of (5). I had to pay for the trip before picking my seats (NON REFUNDABLE). I picked our seats out right then since we were a family of (5). I selected my seats and I was bumped from them! A yellow message came up saying that there might be a problem on 1 Fl. Never said which one!! I booked this trip the end of December/beginning of Jan. I went to the travel site/airlines... There are very few seats and none remotely together. I have tried to have them rectify the issue several times with no satisfaction! I am about to go overseas on a trip and I'm not sure if I and my family will have seats on a plane.

This company is a bunch of thieves! Bought tickets to the Yankees game for my brother’s birthday and when the value of the tickets all of a sudden went up they told me my tickets were cancelled and they don't have them anymore. A crooked company. Do not buy anything from them. Customer service is awful. They offered me nothing in return, just said that's the way it goes. Just because you buy them it's not guaranteed.

I recently booked a flight to Costa Rica with Cheaptickets.com. During the booking process, they added on a fee of $160.00. This was not made obvious, and I hadn't realized they included this fee until after I booked the flight. I could have just as easily booked it right on the Frontier Airlines site, but since the price appeared to be the same, and I was looking at getting a hotel through Cheaptickets.com, I purchased through them. BIG MISTAKE! Save yourself a lot of money and go somewhere else, like the airlines website to make your purchase. Total RIP OFF!!!!

I've booked with CheapTickets for a flight to Chile but didn't realize that they are a US company so didn't know that prices were in US dollars (thought was in Canadian). I Found the same flight for the same price with another company, was maybe $15 difference and that's why I chose CheapTickets, but again it was without knowing that the price were in US, and I finally end up paying $185 fees for each tickets because of that... And nowhere is mentioned that the prices are in US . I checked in other websites and when the prices that are in US they usually appear like USD1200 (example). I'm very disappointed and will never buy again from them, Knowing that I could have purchased somewhere else and save $370 in total .

DO NOT USE CHEAPTICKETS.COM By far THE worst customer service I've ever had. I had purchased two tickets to the Pink Concert in Milwaukee January 9th. We get to the concert to find out that the tickets they sold me were FRAUDULENT. I then had to buy two crappy tickets in order to go to the concert. The next morning I call Cheapticket's "Customer Service" and some guy answers the phone. I tell him the problem and his response was, "Ah okay, well we are upgrading our systems so call back in a few hours".... EXCUSE ME!?!?!

We had to call CheapTickets on several occasions to resolve an issue with an unused hotel room night and every time we had called we had to wait for at least 45 minutes until we even speak with a real person and when we voiced our concern that next day we will be traveling internationally and we would not be able to call them on international rates to resolve the issue. The customer service rep suggested that we call during off-peak hours. Well, we weren't sure what that meant because we had called at 11 pm at night, at midnight, in the early morning. He probably meant for us to get up in the middle of the night to call, which I am sure would have caused another 45 minutes wait, at least.

I cancelled my two flights and they told me I have one year to rebook. When I called back 6 months later, they told me both ticket value ($1600) has been forfeited. They refused to admit that their agents had advised me the wrong action - event though I have called in twice before to confirm that I had an year to rebook. Even when I was talking to the supervisor - Chloe - she told me there's nothing they can do, not even a place where I can file a complaint for the mistreatment. No sorry, just too bad - there's nothing we can do.

So my 21-year-old daughter bought a flight to come home with her boyfriend for the holidays - she only purchased one - she needed 2. I called Cheaptickets because I found a flight through the airline for exactly $93 apiece. I get put on hold and finally get a rep who tells me that there's nothing they can do to discount an additional ticket - honoring the price of the flight through the airline directly. She then tells me that she can waive the service charge. Okay great! Let's get the second ticket set up so her boyfriend can come home with her too! She says, "Ma'am, I can only waive one service charge, I can't on both." Now I'm confused. I was not asking for both? I tell her "I understand, I just want the service charge waived on this new ticket we are going to purchase" - "I can't do that; we are a business and we are here to make money." HUH?! YOU just offered to waive the service fee???!!!

I am from Australia and I booked an internal flight in Thailand, using Cheaptickets.com. I didn't realize at the time they are a US company and therefore their prices were in US dollars (which was not stated) - so the tickets in the end were very expensive with international charges and the exchange rate. This was only apparent when the charges came through on my credit card statement.

I booked a multi-city ticket and only found out after I paid for it and reviewed the itinerary that 3 legs provided by 2 carriers UA & AA were without seat assignments. UA waived the $93 charge for the seat assignment but AA refused and suggested I wait until I get to the airport and take what they give me OR PAY $60. I told AA that there were no notices on CheapTickets site about this surcharge. AA responded with that is CheapTickets problem not ours and if I had booked it through them directly I would not have incurred this charge. CheapTicket's brain-dead customer service department kept reiterating the corporate BS that I had a seat and would have a seat but could not or would not defend their sleazy website that offers no clue of the surcharge to come. The CEO apparently doesn't bother to read his email, **, or he's brain-dead too.

I bought today a ticket from Seattle to San Francisco for $103.90, but very soon I discovered that the same ticket (for the same date, time, and flight) can be bought for just $68.90 on http://www.alaskaair.com. After waiting for about 20 minutes I managed to reach the customer service representative just to find out that the Match Prices program does not work anymore and the only thing the company can do for me is to return my money back assuming I pay service fees of $35.

I strongly suggest to avoid buying any airplane tickets using this platform, even if you see a cheap airplane ticket. They are so many other website and they most likely will offer the same prices than the ones you have on Cheaptickets. I booked an airplane ticket last Thursday usingmomondo.com which directed me to an attractive airfare from China to Switzerland offered on Cheaptickets.com. I decided to book it with them and on the same day I received a Booking Confirmation Email from them. The price tag was originally USD 950, but Cheaptickets' website indicated that the price was RMB 950 (Chinese Yuan - equivalent to about USD 150). Of course, I believed that they would still be charging me in USD. An international flight at USD 150 is unimaginable.

Tried to rebook flight (and car package) because of family medical emergency. Encountered the most incompetent, ignorant, incapable, flat out STUPID people I have ever EVER dealt with in my entire life! System completely screwed up, 15 phone calls for three days, on hold FOREVER, disconnected numerous times, told by email I'd be called back (6 times) NEVER called back once! Then TOLD I had been called numerous times! I will NEVER EVER use these idiots again. Beyond frustrating, it was insulting!!!! And my biggest fear? They have my credit card #.

I wrote and send fax to Cheapticket about my refund and I called them so many times. They told me "okay, we'll refund, just send fax to us." I send them last year. But I haven't got any response since so could you help me that how do I get my refund. Thanks. This is the fax I send Cheaptickets:

I am so upset and disappointed on Cheaptickets customer service. Not only did the staff hang up on me on numerous occasions, but they did not solve my problem. If you are thinking of booking a flight with Cheaptickets I highly advise you NOT to because in the event of you running into some problems with the transaction, Cheaptickets does not provide a customer service phone number. Therefore you must go through the sale department and explain to them your problem for them to at the end say they can't help you. That this problem is for customer service, and when directed they do not answer the phone. My transaction was not completed yet Cheaptickets put a hold on my money and will not release it until 7 business days. This is ridiculous and I need the money to book my flight but it's not in my bank account. Then to top it off you can't even really understand the representative due to poor English.

I book from cheapticket.com because they had a best price. But really headache. First time, I got a ticket. Connecting time is too short. I can't get in the flight. They tell me I have to wait a day to take another flight. Then I decide to cancel it. They told me I can't cancel it. I use my debit card that time. Don't know how to get my money back. I spend whole week to filed a complaint to some consumer organization. Finally I got my money back and $100 dollars discount for next time. I thought it just happened very few. So I continue book from them. But I got another problem yesterday. I book a international flight two days ago. Then today I receive a email told me some change, without tell me the problem. Oh my gosh. Have to call and wait through the phone and they told me a flight is not available. I need them to cancel it.

Ordered tickets to the World Series in Boston. Got a confirmation email saying our purchase was pending. About 3 hours later, I get a phone call and an email saying that they were sorry that there was a typographical error and that the tickets I had ordered were really a thousand dollars more per ticket than was published. And that they had released the tickets and they were no longer available. And that they would give me a 15% discount on my next order. The 15% discount did not even cover their service charge!!!! Thank you very much... but no thank you!! You did not get back to me for 3 hours??? Then you tell me that because of YOUR mistake I don't get MY tickets? Then you give me a piddly discount that doesn't even cover your service charges? Great business ethics!! Your mistake just cost you a customer!

Our Itinerary number was **. We were to arrive near noon on American airlines, having one stop in Dallas. We were to board at 10:40, no one was around. They left all the passengers sitting there. My husband ran to another nearby desk, only to find they had cancelled the flight. So we had to run to another open desk, we got new boarding passes, but found they were for the next day, and weren't even in our name. So had that fixed, mind you with all the passengers stranded like that all the desks were crowded.

I had ordered tickets for a football game through CheapTickets.com. The tickets sold to me were, two-days later, found to be unavailable. This happens in the world of brokering. What should NOT happen is the company calls back to leave a message just before close of business to say they have an upgrade for me and to call them back. I call back a little while later to find them closed. I call back first thing in the morning and they say "Sorry, offer expired. You can start over at CheapTickets.com". I have a recording of the polite man informing me that an upgrade will be given and less than 1 business hour later they have no upgrade available. Be very careful with a business who forgot to put integrity in their charter.

I reserved a Wellton Centrum Hotel & SPA with your website - CheapTickets. Unfortunately, it turned out that the hotel is still in construction. You sold me a night in a closed hotel, which will be open in December. It's unprofessional and idiotic! For the compensation for this case, I am requesting for change hotel and upgrade in the same price. I wrote that to Gabriela in your chat but she spoke that, she can't help me. Are you crazy?!

They changed my flight times and send me e-mails with the updated and original flight information that were exactly the same. Did not take any responsibility and I even had to pay my way back from Ecuador. The cheap deal of $600 became a $1500 ticket. Not only that but they even changed my American Airline ticket to a Latin Airline again I was not informed. They send me e- tickets and when I called they argue that you supposed to contact the airline 24-48 hrs. before flight. Scam please don't buy from them don't allowed them to keep ripping off people.

I'm writing to let you know, after making a complaint through Better Business Bureau's Cheaptickets complaint section, I was able to get a response, an apology, a coupon and the full refund to my credit card. Along with posting several online complaints, I also sent my written 'full refund' request to the following emails and it seemed to work. I would like to let all customers who feel ripped off to contact Cheaptickets on the following emails for quick resolution rather than wasting their time on the phone with useless Customer Service Representatives: customerrelations@cheaptickets.com; press@orbitz.com; socialnetwork@orbitz.com; refunddepartment@cheaptickets.com

The non-smoking room stunk of cigarette smoke (old carpet and dirty curtains). Bathroom was filthy. They did not provide bar soap. You need to dump this joint from your list. Makes me not want to use you again!

I had two terrible experiences with this company. First, we booked a hotel stay in Florida through them in March 2003 that promised a $75 hotel credit upon check-out. However, the hotel refused to honor the credit because they indicated that CheapTickets failed to enter it into the reservation system. After multiple calls to the CheapTickets "Customer Service," follow-up e-mails providing various documentation (which they already had in their system), etc., they eventually agreed to issue a $100 voucher good off a future CheapTickets.com booking.

I bought a ticket to fly from Vancouver to Dhaka from Cheaptickets for US 1,302.90 on April 21st, CheapTickets record locator **. The flight was with China Eastern Airline due to leave on May 16, 2013 from Vancouver, arriving in Dhaka with two layovers in Shanghai and Kunming, China.

I got tickets to a country in the mid east that I own a company in. After buying the tickets a war started in the country and it took me literally over 6 hours on hold and talking to their "customer service" people to get them to even think about changing my ticket for me. I spent well over $50 on international long distance charges and wasted tons of time all due to them being unwilling to be even halfway reasonable. US State Dept travel warning, civil war and riots in the country and the fact that my final destination had completely closed its doors to American passport holders were all not good enough reasons to be able to change my flight.

I booked on CheapTickets because they had the best price. After a 14 hour drive I found out that the reservation was never made. They took my credit card number, so I am worried now as to if I am going to be double charged. I called customer service who tried to call the hotel, however their number was disconnected. I simply googled the hotel and gave them the number. After being on hold for 10 minutes they said that the hotel received the fax late and I was charged twice for it. I was reimbursed, and lucky they had a room open. I've never had this issue with other sites however, I'll probably use another site.

Nine girlfriends and I booked a trip to Miami for a birthday celebration. This required us to book three rooms. I booked my hotel room through Cheaptickets/Orbitz, while the other two rooms were booked through Expedia by someone else in our party. Unfortunately, a week and a half before our trip, I learned that the hotel we had booked was being shut down by the Fire Marshall immediately due to ongoing renovations. The girls who booked the two rooms through Expedia called them immediately to get this issue resolved.

We booked a package reservation and kept receiving emails with changes of flight times. I called in for help but spent hours on the phone with terribly poor customer service. To make a long story short, we wound up with receiving flight time we would never pay for and a long letter explaining that connection time of 15 minutes complies with the airline policies. I wrote to BBB and it did not help. Our complaint got labeled "resolved" even though nothing got resolved. We were offered $100 discount coupon for a future use. :)

I purchased round trip tickets for domestic flights in Thailand. I also bought travel insurance through Cheap Tickets for $57. Due to unforeseen circumstances, I had to change the date of my return flight. There is no way to change the flight online, so I tried to call the customer service phone number several times, but the robot reception kept me waiting for more than 15 to 20 minutes each time.

I booked a flight from Melbourne to Singapore. At the end of the process after entering my credit card details, an error message popped up saying they could not complete my booking and I should try again later. I checked my bank statement and they had taken about $700 for the flight. No email confirmation or any communication was received. The flight is still listed as available on their website. I have had the same problem with Bravofly and they are probably selling a ticket that is not available and yet they leave it listed and ask you to try again. Each time you try, you will lose more money.

Never in my 45 years of world travel have I had to deal with a more incompetent travel agency! I recently booked over $14,000 worth of international tickets to Asia through these clowns. However, when changes had to be made due to family bereavement, all heck broke loose. The outsourced customer service agents had no clue what they were doing and offered a different (wrong) answer every time I called them (one even refused to let me talk to her supervisor after failing to answer ALL of my questions).

My boss has cancelled 3 flights over the past 6 months. I found a flight for my boss on CheapTickets online and wanted to ensure that one of his credits using US Airways would be applied. My complaint with CheapTickets is as follows:

I booked a complicated multi-city trip with Cheaptickets. My ticket covered multiple airlines. After booking, I wanted to make a change to one leg of my journey, as I was supposed to be traveling the 400 miles to the airport by boat; but the boat was canceled due to adverse weather conditions. I called Cheaptickets multiple times over 5 days. I spent a total of 6.5 hours on hold over the phone calls. Each time I called, I was given different information by the agents. Several agents told me my ticket could be changed, and then later said they could not change it.

Oh God. Please! With whatever power I have as a lone customer who has repeatedly gotten bad experience with CheapTickets, if you read this response, do not to use this service at all. You might get tempted by the cheaper price; you might get tempted because that is the only service offering the best suitable ticket. However, don't fall for it. It is pain written the minute you pay and buy the ticket. Post purchase service is in general horrible in the travel industry, but these guys will make you cringe and wait in line on the phone for about 45 minutes, that too is if you are lucky.

I bought tickets to a couple of baseball games through Cheap Tickets. Well, they're not cheap. They charged me more than twice the ticket cost and then they charged a convenience fee, which is equal to one ticket. Ticket costs are falsely represented. I only noticed it once I received the tickets. CheapTickets.com is a ripoff. Do yourself a favor and shop elsewhere.

This company, like all the others, keeps high fees to rebook a plane ticket. What is better to do? Go to the airlines companies to buy tickets. This is ridiculous; this is highway robbery. I feel like I have just had my face smeared. You need to change the name of company to rip off tickets, instead of Cheaptickets. I had to cancel my ticket because of my health. Sorry, I am sick.

I book my ticket with wrong last name because I booked it by my marriage last name that does not match with my passport. Then I call China Airline. They let me call the agent. It meant I have to call Cheaptickets. I've waited for them about an hour. My 1st call was 30mins (I have to hang up). My 2nd call was 25mins. A lady picked up my call and then she asked for my reference number, but I took about 5 secs to find it. Actually I prepared it before, but I've waited too long and that’s why I need a little time to find it again. Then she shouted at me! "What's your reference number? What's your reference number? What's your reference number?" I said, “Give me a sec.” Then I asked her to change my last name to be my maiden's name. She said she can’t do it because of China Airline's policy. Then I tell her, "I already called the airline, but they let me to call you."

I have read others' complaints and mine are so similar it's eerie (so far I have not lost any money though). I am traveling to Las Vegas on 4/21 and they "organized" everything for me (if you can call it that). I booked and paid for the trip on Sept. 12. They changed the flights on us a couple of times, but I was able to get them how we had originally agreed to and wanted them but it is a package and I have vouchers I have paid for and they can't send them to me in one package. There were computer problems, computer glitches, computer upgrades. This has been going on since January. This is their business!

I've been going on Cheaptickets and using their website for years. In the past few years, I've had to deal with very unhelpful customer service agents especially with regard to changing a ticket. I recently called to change a ticket, only to find out it was much more expensive to change and cancel a ticket through them vs the airlines directly and noted that I was not using my ticket. When I called back to use the credit, they told me they had never cancelled the ticket and therefore I had no credit. I have to say their customer service is horrible! I don't know how many different ways you can say you aren't using a ticket and then have them not cancel it. Very disappointed with them and they have lost my business for good. I recommend booking through airlines directly. It's cheaper and you can speak to someone in the US.

I booked a flight for my mother-in-law on March 6, 2013 and never received a confirmation email for the flight info. It was a last minute flight due to a funeral and she needed to fly out within 2 days. When I didn't receive confirmation from CheapTickets, I thought the transaction failed, so I booked the flight again. The booking information flight details were the same as far as the traveler's name, flight day arrival and departure, and birth date. The only difference was the initial flight was a multiple carrier flight, one way AA, and the other Jet Blue; the second time booking, both flights were Jet blue.

I'm quite livid right now. On 3/1/2013, I ordered two tickets for me and my wife and received confirmation from Cheaptickets. Two hours and forty three minutes later, I received an e-mail from Orbitz stating that the flight had been cancelled. So I called Cheaptickets and they confirmed the flight had been canceled. After an hour and a half of time being on the phone, they said that the cancellation was due to conflict in reservation. So I paid for the same flight numbers, same day and hour. Total ticketing time was about two hours. I printed my itinerary and reservation, put the deposit down on the condo and my wife and I were excited to have a much needed vacation.

What a bad customer service. Ignorant people are talking with you behind the line without even listening. I booked many flights before with Cheaptickets and this is the last time I am spending a penny with them. I booked a flight few days back and I called to change my payment method. All I asked was to charge me again with a new card and credit me for the old charge. That's all! All I was getting from the reps was no, no, no without even giving me a reason! Never again!

I booked a vacation package via Cheaptickets.com 2 months before traveling. The hotel overbooked my villa and told me that there were no rooms available in the hotel and to try back the following day. All hotels were overpriced and booked due to the long holiday weekend. I tried to get my villa the following day, and the hotel manager stated that there were still no rooms available and had no clue when an available room would be vacant. I asked for a refund and the manager stated that he would credit my card between 7-15 business days. I called CheapTickets and told them my situation. They tried to get in contact with the manager 4 days in a row, leaving voice messages and speaking to employees. They emailed me stating that my refund was denied because they could not get in contact with the manager! I told them that I can fax a receipt from the manager stating that he would issue me a refund. CheapTickets showed no remorse and closed my case!

I agree and will never use cheap tickets again. I have not even taken my vacation yet. They billed me twice for airfare, once through United and once through Delta. I guess they found a cheaper rate so they changed it to save money. They billed me twice for $1,920 each time. I have $1800 credit left after the first charge. The second charge made me $108 over my limit. The denied they made a mistake and denied that they ever billed United on my card. It was the exact amount and only 2 minutes later. I only used them and never gave my card to any other travel site.

I went on their website to buy one ticket and tried to pay with credit card. Website kept saying it was declined. I called my credit card company who said that two transactions had been pushed through. So, for $1,600, I had no tickets. I called CheapTickets, and they had no record of me, my credit card, zilch. And then they conferenced in Amex on the call - it was bizarre (the Amex person was being polite but was completely baffled by CheapTicket's incompetence). Luckily, Amex called them back and got same story, so it was verified. So, I won't be charged. But I wasted 3 hours of my life dealing with this. Never again. Use CheapTickets to find good airline fares and then go straight to the airline's website. You might have to pay a bit more, but at least you'll get a ticket!

Over the weekend on Saturday night, my girlfriend and I visited some friends for my birthday and got a hotel room. I found the hotel on cheaptickets.com and booked a room for the night. A couple of days later, I have been charged a room fee from both CheapTickets and the hotel room. Funny thing is that the room I was charged from cheaptickets.com was $12 more than the room rate charged by the hotel. It would have been cheaper for me to just book with the hotel. CheapTickets just added on a huge fee of roughly 15%. Do not use them as they obviously aren't cheap!

I booked a 4-day vacation through Cheaptickets in Fort Lauderdale, staying at the Sea Club Resort Hotel. The total cost was around $1600 and included a round trip flight from Pittsburgh to Fort Lauderdale and 4 nights at the sad little hotel Sea Club Resort. Given the price, I expected the hotel to be a nice luxurious place along the beach. It was along the beach but certainly not luxurious or even just nice! In fact, I would even go as far as it was a dump. The hotel had seen better days some time in the 80s, perhaps, but nothing has been done to update the place since then. Everything looked filthy, dirty and worn out. Altogether this place was totally overpriced and did not meet my expectations.

I booked a relatively cheap flight three months in advance. The next day, my teenage daughter was suddenly hospitalized. She was hospitalized again shortly before I was due to go on vacation. I decided to cancel my vacation. Cheaptickets.com made me submit doctor’s office reports from my doctor and every single specialist she had seen for the past year. Then they decided because the first time she was hospitalized was related to the ultimate reason I had to cancel, then I would not be eligible for a refund due to it being pre-existing. I argued it.

I booked a ticket through CheapTickets to travel to India on October 15, 2012. My flight was from Lincoln-Chicago-New Delhi-Kolkata and return was in reverse order. I could not travel on that date, but I did cancel the ticket on Oct. 13 and I was told by their customer care people that the ticket is valid for one year and to re-book, I just need to give a call. I decided my next travel date and called them on Dec. 16 to book for Mar. 15 in same airlines and same locations.

I booked with Cheap Tickets a multi-destination flight not because the tickets are cheap, but to avoid complications with multiple airlines. First of all, the tickets are not cheap; the company service is cheap indeed. After making a reservation, additional fees apply. So the price you see initially on your screen is not what you will pay at the end. I had to cancel my trip and end up having $1,770 at Cheap Tickets account. They do not even offer you an option of full or practical reimbursement, in spite of the fact that I cancelled 2 weeks before the flight and the airline rules allowed me for full refund.

I booked a trip and unfortunately could not make it to the outgoing day. They wanted to charge me a $200 fee for canceling and rebooking. Plus, I had to pay the value of a new ticket, which left me to practically buying the trip all over again. American Airlines did not want to help me and canceled both my leaving and returning flights. I couldn't even buy a one way ticket to my destination which would've been much cheaper than canceling! I can't believe how these airline companies can get away with stealing people's money like this! I originally paid $800 for the trip and ended up paying $1,500. There should be a law against what they are doing to their customers! Instead of benefiting themselves, they're only making themselves look worse and lead customers like me to go elsewhere for any future flights. I'm very disappointed in their customer service and I do not recommend their company to anyone.

This is by far the worst site and business I have dealt with. I have worked in the travel industry for many years and I have never seen such poor customer service from a travel industry business. My parents purchased ticket from Chile to fly all the way to Hawaii to visit my new born daughter and their itinerary was a nightmare, thanks to this mismanaged company. My parents are now going to have to buy a whole new set of tickets to fly back home and now because of the short, each ticket will cost over $2,536 (one way)! So this 3-day trip will end up costing them just about $7,000 total.

I had booked a round trip flight when a family emergency occurred. I called to see what would be the best course of action to get a sooner flight. I was told to cancel my flight and use it at a later date and book a new flight for now. The agent knew I would not be flying again or making a return flight b/c of pregnancy. Later, I realized it would really have been cheaper to cancel my ticket, reschedule it for the sooner date and just pay $200 in change fee charges. But no, I cancelled the tickets which even with the credit I cannot use, booked a new flight and now I'm out $1000 rather than being just out the original $600 for the first tickets and $200 for the change over fees. Thank you, Cheap Tickets. This was the worst $1000 I have ever spent to make a one way trip!

I bought a round-trip ticket to Venezuela in June of this year. The airline had made a mistake in the scheduling. So, I called Cheaptickets customer service and they put me on a three-way call with Insel Airlines to discuss the situation. The airline then gave options: for a rescheduled ticket or to receive a full refund. I chose the refund option and the Insel representative informed the Cheaptickets representative to approve the refund. Then, the Cheaptickets representative informed me it could take up to 45 days for the money to be back in my account. 45 days passed and I hadn’t received anything yet. I then called Cheaptickets to see what had happened and they informed me that they are waiting for the Airline to respond, that the airline never responded to their emails.

I work at a hotel and received a call from a potential guest asking our rates. I told him our rates, and he informed me that they were being offered cheaper on cheaptickets.com. We do not do business with this website. I'm guessing that most (if not all) other hotels listed on cheaptickets.com don't do business with them either. My word of advice would be, if you want to book a hotel room, do it through the hotel itself.

I am in the middle of an itinerary in Brazil and need, unfortunately, to make a change to my ticket. Everything prior reviewers have said about CheapTickets is true. As an international education professional who works with thousands of students each year, I am appalled that I was suckered into using them and I'm going to make sure I tell each and every student coming through my university's study abroad office never to use CheapTickets.com and Orbitz again. I experienced all of the tactics listed in the comments below. Believe them. They are true.

No help from the Philippine call center. I purchased a round trip business class ticket from Seattle, Washington to Dubai, UAE, while working in Afghanistan. My father passed away and I had to return to the United States immediately. I could not get the ticket transferred to another date despite the circumstances requiring me to return 2 months before my flight date, necessitating me to buy another ticket to attend my father’s funeral. The supervisor Darwin, ID# **, at cheaptickets.com said all the right things but refused to try and address the issue. And when I told him he needed to give me a number in the United States to Cheap Tickets, he hung up on me. If you value your time and money, do not use cheaptickets.com.

I received two emails for a "Members Only 72 hour 1/2 off sale.” I was interested in the $34 room rate per night for The Golden Nugget hotel in Las Vegas. I chose the dates I wanted that was well within the travel details. When I attempted to book the reservation, I was quoted a price that was $25.50 per night more. The phone center acted as though the offer did not exist. I printed the screens and emailed them to a manager whose email address was **@cheaptickets.com. We were on the phone from approximately 9:10 am to 11:36 am to no avail and she refused to honor the offer. She continually stated that she understood but they would not honor the offer.

My previous comment got worse. I had typed the previous review when we were on hold with Cheap Tickets not thinking it could get any worse. All the stories on here are dead in terms of what people experience because we went through it all. We were on the phone for over 4 hours and we finished our call at 2 am Eastern Time. We changed our tickets to what we had originally requested when we made the reservation. But as the supervisor is processing the tickets, she is putting the charges through multiple times. She charged us while we were on the phone 3 times for one reservation and we hadn't even addressed the second one yet.

This is the most despicable company I have ever encountered. I have traveled many times and have booked through many companies and I have never experienced anything so disgraceful in my life. I booked airline tickets through their website and never checked the reservation that came to my email trusting in the company that what I just booked included the details of what I had just booked online 2 months before leaving for my trip to South Africa. I was reviewing all of our documents and reservations and come to find out that the reservation that I booked for 4 adults for a 6:10am flight had been put on 2 separate flights with 2 adults flying at 6:55pm and 2 adults at 8:00pm.We were on the phone for over 2 hours with Cheap Tickets and our credit card company so we could possibly dispute the charges.

Overpaid for 2 night stay at Best Western - I booked a 2-night stay in Plattsburgh, NY on June 15th and 16th. I made the reservation with CheapTickets online. I made the payment for the room online with a Visa CC and learned after my stay that the room rate was $250 less than what I paid CheapTickets when the reservation was made in May. I was told by the less than cooperative customer service representative that I did not understand how they did business and that CheapTickets purchased the rooms in advanced and that was what they paid. I believe this business thinks people are stupid. If you do not compare your payment on the credit card with the hotel, you may find that they are stealing the difference telling you that you cannot comprehend what they are doing. I plan on never using this business or Orbitz again. They are owned by the same corporation and both very slimy.

I purchased a SG-NY-SG ticket from Cheaptickets recently. They had this $50 discount if you use DBS credit cards and they had the cheapest fare for the said route (via Cathay Pacific), so I decided to make the booking and paid for the ticket online using a DBS American Express credit card. Yes, I did get a confirmation for the flight and even called the airline to check if the flight was confirmed and they said it is; however, there were 2 issues during the transaction I made with Cheaptickets:

Wells Fargo and Cheaptickets.com: I booked tickets to Europe totaling $4000. I never got the tickets, and my bank account was nevertheless charged. I have spent the last 4 hours trying to get the funds reversed! I'm still waiting!

I booked a multi-stop flight from Japan to LA with a 22-day layover in Thailand over 3 months ago. 2 months in, I needed to change my flight, so that I got back to LA a week earlier. When I called to do so, they informed me that the flight was already changed on both legs of my flight so that there was a 2-day layover in China on both legs. After fixing this, I got my new flight, and it was cancelled a week before my flight. I kept going on Cheaptickets.com to see if my flight was still good and it was.

I've tried to book a trip thru CheapTickets on a round trip to China. It involves Delta Airlines and China Eastern. After I submitted my credit card information, it didn't give me the confirmation screen and the booking is unsuccessful. But my credit card was charged for the ticket price, which is over $3000, plus the $2 service charge from CheapTickets. I've contacted the CheapTickets via live chat with someone by Clyde. She is no help at all. At first, she told me that since the booking is unsuccessful, the transaction will be reversed automatically, which is total **. As by the time I contact them, 10 minutes passed and the charge is still posted on my credit card. Then she said she needs my credit card information. After I give her enough information, she’s still no where to help and just try to brush me off. I'm very angry with this company and this kind of customer service. I'll never ever book any ticket through that company again.

On a trip booked with CheapTickets.com, one flight from Air China has been cancelled. I have never been advised by CheapTickets. A friend of mine who was booked on the same flight was the one who informed me. I called CheapTickets but they told me to contact Air Canada who issued the tickets. Air Canada told me that CheapTickets issued the ticket and that I need to call them to change the flights.

On 3/12/2012, I received an email regarding a change on my flight schedule. I called the number on the email and explained to the agent that I didn’t agree with the new changes because I didn’t want to arrive at PR that late at 9 pm. The agent told me he found a new flight that will arrive in PR at 6 pm. I agreed with that flight schedule. Before the call ended, the new changes was explained to me by the agent and that she was booking me on the new flight schedule and that I would receive an email within the next couple days. I did agree with her on the new changes.

I booked 4 tickets from Philadelphia to Ft. Lauderdale roundtrip and a one-night stay in the Hilton in Ft. Lauderdale. The agent booked us from Philly to Miami. When I saw the error, I called and pointed out the mistake. I told Tracy, the supervisor, that the agent flew us in and out of Miami with a hotel stay in Ft. Lauderdale. I told the agent I wanted to be close to the airport I was flying out of, and he said I was 1.2 miles from the airport. I am not 1.2 miles from Miami.

I reserved a room on 2/17 for 2/19 at NobHill Motor Inn in SF. Then I heard on the news that the bay bridge was closed. This made us anxious since we don’t drive much. We went online to cancel the reservation and the confirmation which came in email later indicated that the penalty equaled the room cost. I called CheapTickets who assured me they would handle it but the hotel refused. So at this point, we decided to honor our reservation only to find out we had to book a second room. Our initial reservation was no longer honored. We paid $84.45 for nothing, no refund and no room! We even offered to move our reservation out 2 weeks and were told the hotel did not agree to anything. How can a hotel refuse to discuss options? Is there no customer service anymore?

I booked two seats on a flight BKK - DPN. I paid with my credit card but never got a ticket. I phoned their office in HK and had to wait ages. Finally, they just said you don't have a reservation. I contacted my credit card company and they agreed that it was internet fraud and cancelled the payment. Terrible. Do not use this site.

I arrived at the airport to learn that I missed my flight because I was not called to be informed of the change. I Lost time waiting in airports for the airline to help me.

I was making reservations for a trip to Hawaii on Cheaptickets.com, on Wednesday, the 15th of February. I called the customer service telephone number, to verify that the price guarantee applied to my trip. The representative confirmed that my trip would be covered, if I found a cheaper deal on cheaptickets.com, or any other website. On Friday, the 17th, I found the same trip for $338 less on Expedia.com. I then called the Cheaptickets.com, and asked how to use the guarantee. The representative told me the guarantee did not apply to me. I asked to speak to a supervisor. They said the same thing, and further explained that since I booked the hotel and air together, I was excluded from the guarantee.

We tried to make a reservation for hotel. Cheaptickets ran the credit card but never made the reservation. Now they say that they have to call the bank to tell them to credit that money again to my account but they have not done so. It has been hell with them and so far we do not have a solution. Do not deal with Cheaptickets!

I have had an exciting 2 days with Cheaptickets and its partners. Turns out, Cheaptickets may be putting up fares that don't exist. There were a dozen fares for $680 RT from DFW to HNL (Hawaii). Every time I clicked on one, it would come back and say "this fare is no longer available" or "this fare has changed, it is now $5000". I am not making this up. Finally, I got a decent fare to go through but before I bought it, I called them to see if the agent could get a better deal. He quoted me $896, while I was staring on a screen of a dozen fares less than that. How honest. So I purchased the one I had locked in and it actually processed. Miraculous! Later, I was curious so I searched my trip again and an unbelievable $569 RT to Hawaii from DFW popped up. Of course, when I selected it, no surprise - "this fare is no longer available" as did the following half dozen fares less than what I paid.

one should.

Please do not book anything from cheaptickets.com or cheaptickets.sg. It is a scam. They use cheap rates to entice consumers when actually such a rate is not available. They proceeded to charge and deduct my credit card even though no air ticket is being confirmed nor issued. They will at first send an email saying is not a confirmation email or your electronic ticket. Then they will send another email saying your reservation has been cancelled by them. If it is not a confirmation, why the hell did they deduct funds from your credit card first? To make it worst, they deducted an amount more than the actual airfare! This is ridiculous.

Fair Warning: Do not book with this company. They charged my credit card without issuing any tickets. I called and asked when I would receive an email with info about my tickets to be told that a "glitch" had occurred. I was charged without having reserved any tickets. After a 3-hour ordeal with a manager and my credit card, I was told that the funds would be released in 24 hours and given a $50 voucher but would have to rebook everything. The ticket prices were now over $500 more expensive! What a rip-off. To pay $500 more for their mistake? I booked through a more reliable provider. This is a horrible website that will not remedy your situation no matter how much you complain.

I bought two tickets for me and my 14-year old daughter from Jakarta to LA at Cheaptickets.com on Sunday 18, 2011. I filled in everything that is asked by Cheaptickets.com for buying these 2 tickets, including my daughter’s age, which falls under children on Cheaptickets.com. I got the e-ticket confirmation for JAL flight from Jakarta to Tokyo and then AA from Tokyo to LA, but when we were checked in the JAL check in official rejected my daughter’s ticket because the cheaptickets.com's ticket for my daughter is a child ticket. She is 14 years old, which under international airline rules shall be consider as an adult (above 12 years old).

The agent that took the ticket reservation made the flight for the wrong day, wrong month, wrong names, and wrong e-mail. When we called to find out why we had not gotten our e-mail, they told us there system was down. We have spent endless hours on the phone attempting to rebook and the person handling the complaint has disappeared: no e-mail, no phone call. We write and call and get nowhere.

I booked a flight on November 27th to return to Wilmington, NC from Modesto, CA through Cheaptickets.com. However, while I was in California, I ran into a legal problem and could not leave the state until I appeared in court so I originally tried to change my flight. However, Cheaptickets had disabled that button and I had to actually cancel the flight. According to the customer service at Cheaptickets, I wouldn't have a problem using my credit . The legal issue was solved and I called Cheaptickets to rebook my flight. I knew that there would be extra charges but I wasn't prepared for the crap Cheaptickets was about to put me through.

I purchased two airline tickets from Cheaptickets.com yesterday, 12/6/2011. I have instant text from my account to my cell phone with in five minutes. I received a text informing me of a $2 account verification charge a very short time later. I received another for $6 for a service charge. Then I received another for the price on one of the tickets. Ten minutes later, I received the same the charges for the second ticket which was a different price due to it leaving from a different airport. About 10 minutes after that, I received another text from my bank informing me that I had been charged again for that same second ticket. I called my bank. They confirmed that I was charged twice, the same charge for that second ticket. And while I was on the phone with my bank, I was charged a third time for that same second ticket. I called Cheaptickets.com. After many hours of trying to explain that they where charging me unauthorized charges, they where very rude and stated it was my fault.

On June 11, 2011 on my return home, my niece phoned and asked how was my trip. I was shocked for I asked how did you know I was out of town. She stated she received a call from her bank in which showed my ticket was charged to her credit card. I stated yes I was out of town, but I used my credit card. I phoned Cheap Tickets to explained her card was charged in error and if we can reverse the charges for I had placed my credit card for payment. The Supervisor, Roman, stated, "we do not make such mistakes and you would just have to reimburse her for the ticket."

I made a reservation to fly home from New York when I was to meet my son there on his return from Afghanistan. I would have driven his auto to him and flown home. I bought insurance to cover any change of plans by the military on the arrival dates. Access America travel insurance by Cheap Tickets. Two days later the arrival changed by a month and more. And on that day I called and filed a claim. A full two weeks before the ticket dates.

I hate cheaptickets, and will never use it again. I hope people will be cautioned after reading this. I payed for 2 tickets which cost over 4 grand all together. I canceled one and it's been a month and I still don't have a dime for my refund! I and going to sue and hope no one ever uses this service. Not to mention their horrible customer service where the people have no clue what they are doing and put you on hold for ages only to give you information that is not use full at all! I'm very disappointed.

Monday, October 24, 2011, I went on CheapTickets.com and booked a flight. Two hours later, I find out my card was charged $390.80 for my flight and a $6.99 processing fee. Great, but I was also charged an additional $6.99 twice, and I was charged an additional $397.80 for no apparent reason. In total my bank held $809.57 for an airfare that was suppose to be for $390.80. No where on their website does it say i will charged the $6.99 processing fee.

I was not handled in the way I was supposed to. I called Cheaptickets because when I was trying to confirm my reservation for a hotel, there was a price update; and when I decided to go back and look at the price, the system changed my date of arrival for that day and somehow charged my credit card twice. I called Cheap idiots to get everything squared away, and they got the refund; but the date was supposed to be the next day. How do I know? Because my birthday was the next day, and I specifically was yelling that day to change the date and refund my money. So I thought everything was squared away.

I got an email from my credit card company indicating that CheapTickets.com tried to charge my card $6.99. I never authorized such a charge and when I called CheapTickets for an explanation and how they got my card number, they refused to answer my questions and eventually hung up on me. The supervisor's name was Yakim. They are charging credit cards without authorization! I never made a purchase on their site nor even attempted to do so. I don't know how they even got my card number and they wouldn't give an explanation for this fraudulent activity.

$150 fee for a change in departure time. The error made was 7:05PM vs 7:05AM. I just missed the 24-hour credit policy. It was honest mistake. It wasn't like the date was changed. My mistake I know, but I believe someone could have credited. Delta Airlines, I will be much more careful in choosing airlines in the future.

I've experienced technical problems making online reservation last Sunday, August 21. After two hours with the same error message, I called in and spent about 23 minutes on hold. Finally when I talked to the agent, I've explained her my interest in booking an affordable soonest flight from Denver, CO to Dulles, VA . She made the booking and gave me a reservation number. She said I will receive an email with all the details. I've not received email still.

I tried to book a flight to Seattle WA on 8-18-11 @ 18:40. The flight was in the early morning. When I was done with the website, I came back to select another selection without thinking I did. My daughter-in-law gives a call telling me there are plenty of seats available for that flight for 9-13-11, so I called Alaska Airlines, thinking that they could help me, then they turn me back to Cheap Tickets to make changes. This is a big mistake on my part, using them again after a mistake back in July of 2011.

I booked a round-trip flight from Detroit to San Juan. Both legs are connecting through DC. I booked this in January 2011 for a trip in December 2011. I checked the flight last night. They canceled the first leg return trip from San Juan to DC! I was on the phone for over an hour. UA supposedly informed them that the flight was canceled due to "mechanical issues". Is this real? Are they anticipating this?