CheapTickets Reviews

I bought a domestic flight which would not cost me not more than 250 dollars. I tried Cheap Tickets and when I saw the statement they charged me over 2k. I called the customer service which they have policy of no fee cancellation if less than 14 hours. I did and the customer service said it would refund in 1-3 days. The money has not refunded and I called again and was told me to deal with airline company. After argumentation that I bought through cheap tickets, I was told that would be refunded in 8 business days. Making the story short. I got overdraft fee in my account and still waiting for my refund.

Do not use Cheaptickets to book a flight. They don't have up-to-date airline scheduled flights, site crashed; ultimately days later reversed the destination of a flight because the original flight departure time and day did not exist. They charged my credit card and refused to refund the price of the erroneously scheduled flight. Go directly through the airline you will be flying on.

Cheap Tickets charged me twice and then told me I had to wait 7 days for a refund and overdrew my account which cost me an overdraft fee. All They could tell me is, "sorry for the inconvenience." I would not use the site or Expedia ever again.

Purchased tickets one year ago. Had to cancel trip due to health condition. I was told I had one year to rebook tickets and not lose my money. Tried calling almost every day. Either I get put on hold for hours or I get hung up on. Seems to be doing this on purpose so I can’t rebook my flight. This went on for weeks until my deadline to rebook passed and I lost my $1300. This is the worst company ever!!!!

My husband was flying this Sept 2020 to watch a college football game in Portland Oregon. Football was cancelled because of Covid-19. Portland also was having bad riots, it wasn’t safe. My husband and his friends cancelled the trip. He bought the insurance from Cheap Tickets. The other 2 guys booked with Delta directly and got a full refund within 7 days. Cheap Tickets said it didn’t fall in the guidelines to use the insurance. After many conversations online and on the phone and a bad review on Twitter they contacted us and they are giving my husband a voucher to use within two years. Do yourself a favor and just book directly with the Airline. They usually have the same deals anyways.

I purchased a flight on June 14th, I cancelled said flight within 1 hour of booking it. Called and spoke to someone who stated my refund would be credited within 72 hours. All of a sudden today 6/18 they are stating I never cancelled the flight and they randomly cancelled it themselves and will now only give me a credit to their website. Been on hold for over 2 hours, and get nothing but how they didn't do anything wrong and I am wrong. As the customer, and during a world wide pandemic I would think they would have a bit more customer service. I will NEVER use their service again, and honestly if I could rate them a negative star I would. HORRIBLE HORRIBLE HORRIBLE.

Goodness, this is a rather long and unnecessary story, but I’ll paraphrase: Initially, I booked a flight to Morocco. Like many of us, I had to cancel my trip due to the COVID pandemic. The policies of Cheaptickets regarding cancellations is ridiculous. It took 3 weeks before I got an email and moreover, when I called to confirm, it WASN’T CANCELLED! Once my cancelled flight was confirmed, I received my flight credit to use towards another flight. I read on their website that I had to call to use my credit? WHY???? If customers have a credit to use, why can’t we use it as quick as a click of a few buttons on the website? It saves both the company and consumer the stress of calling, and prevent HIGH call volume! To use my credit towards another flight, it took 3 phone calls all in which took an hour or more, to use my credit.

I booked a business class ticket with CheapTickets with British Airways as the primary carrier. On the day before the flight was supposed to depart I checked both cheap tickets and British airways websites and they both said my flight was cancelled. I contacted cheap tickets website on the 12th and was told they could not contact British Airways. The person I talked to said they were going to refer my case to a contractor and I would receive a reply within 48 hours. On the 15th I decided to call again and explained that I had called on the twelfth and did not receive a call back as I was promised. I was placed on hold five separate times and the final person told me I would need to wait an additional 6 days! The excuse I was given was COVID 19. This is just an excuse! IT does not take 10 days to process a refund!

Unbeknownst to me, when I sought to book a flight on Jet Blue to Florida, Cheaptickets commandeered my attempt. It popped up, and I believed it was a legitimate way to book a flight. Boy was I wrong! It was a nightmare. As soon as I booked my flight, I was NEVER able to contact this company again. Furthermore, it convinced me to book insurance with Travel Guard, another scam operation. It led me to believe that I could get insurance if I cancel or change my flight. all lies!!! It was impossible to contact these companies to cancel our flights. Most egregious, they do not honor senior citizens during the corona pandemic. They took my money and ran. It took me 15 hours to contact a cancellation of my flight on March 8-9, but I was told there is no compensation or even a waiver of my flight to another date. Stay away!!!

Virus causing rescheduling. Two means of contact

We booked our flights regrettably through Cheap Tickets, biggest mistake of our lives. They helped themselves to an extra $3k out of our bank account, plus their fee plus the ticket prices. Then when I tried to cancel they took out a further $1k+ for the cancellation, they claim Qantas wouldn't return the cancellation fee and Qantas say they never ever received payment for the flights in the first place. OMG what a great way to kick off our wedding in the US... I don't think I've ever been so angry and upset at the same time in my life.

I ordered tickets for a play from CheapTickets. After I received the tickets I called the venue to confirm the tickets. I was told they were fake. I called customer service for a refund and they insisted that unless I got a letter certified on company letterhead saying the tickets were fake, I could not get a refund. The manager I spoke with was belligerent, and it is not an exaggeration to say that it was probably the worst customer service experience of my life. I will never buy tickets from this site again. I advise you not to as well. They're scammers.

I booked a hotel reservation on Cheap Tickets.com on 9/23/2019 for a Hotel in Vientiane, Laos to stay at Baaris Residency & Apartment on 11/14/2019. On the reservation it stated 6 Adults, 3 bedrooms apartment, 3 double beds, 1 twin sofa bed. When we arrived at the hotel the man at the front desk looked at the Itinerary and said, "We will not honored your reservation because the price on the reservation is incorrect. It should be more." Let me remind you. We all just got off a plane coming for San Francisco. It was late and it was very hard to get a hold of cheap tickets when you're in a different country.

They sold a ticket with a connecting flight from 2 different airports without informing me when I purchased the ticket. I had no way of knowing, my flight arrived, I went to check-in to my connecting flight only to be told it was at another airport. The second airport was 1.5 hour & $50 taxi ride away. This caused me to miss my connecting flight, leading to a $500 fee from the airline and an overnight hotel charge. Plus it was in a foreign country and I couldn't speak the language and put me in a dangerous situation as a solo female. If they had explicitly stated the connecting flights were from 2 different airports, I wouldn't have purchased the ticket and the problem would not have occurred.

Purchased $400 worth of air fare to Edmonton, Alberta. Additionally purchased cancellation coverage in the event I needed to cancel. Being self-employed, plans changed and I was forced to cancel. Turns out that my trip insurance was handed off to a subdivision of AIG (remember THEM?). Two hours of fighting my way through their on-line claims service, only to learn that my claim was "rejected" because it was NOT one of three things:

Awful experience with these people.... Went to retrieve my tickets the morning of the event and found out they never actually sent them at all. 2 hours of panic and customer support lines manned by ineffective agents not well skilled in English and... Run in the other direction if you ever think about buying tickets from these guys.

This company sold me tickets to a baseball game, and then the morning of the game called me to inform me that someone else had purchased my tickets and I no longer had them. How can you resell tickets you’ve already sold?? I called them and they only had standing room only tickets left or tickets that ran $200 each. I had paid $32 each originally and they would not offer me a discount whatsoever. What a joke.

What on earth is this company thinking when they want to charge premium of 35% on a ticket purchase. I got charged $70 + $7 email delivery on a $200 ticket. That's a ripoff in a digital package. I can't believe this exists.

First let me start off by saying that I am a very easy to please person, and I really have never left reviews but if this can save anyone from the headache and stress this has caused me I want to leave this review..Now you now that Cheaptickets.com is a secondary ticket market re-seller and in my opinion they are absolutely the worst and I mean the worst website company that you could purchase tickets from. We bought tickets to our event well in advance and I mean we paid for them in July and our event was in September, if that tells you anything! I never received anything but a few confirmation emails, I reached out to the company and they assured me I would have my tickets for my event blah, blah, blah. Literally two days before our event I receive a message stating that my tickets have been accidentally purchased by someone else and they are going to FREE upgrade me to better seats.

My husband bought airline insurance and needed to change his ticket for a business trip. They said he needed a doctor's note to change his tickets. If you buy insurance you should be able to change your tickets for other reasons besides just medical reasons. They have been very difficult to work with and we will not ever purchase tickets with them again.

Case #**. I ordered a round trip package to Puerto Rico, and to download the app you get another 15% off. Well I didn’t know that till right after I paid for the package. I called them twice and on the phone with them forever. I asked to speak to a manager and no one would get on the phone with me. The representative said they’ll get back to me with an email within a few days about this. Well I never heard back from them. I sent them a few emails too, asking them if they can credit my account for the 16% and they said to call them after I got nowhere!

This organization is a total scam! I booked a trip to Ireland in July with them, and could go not on the trip for health reasons. I called to cancel my flights with an idea to rebooking with the amount of the original ticket for a flights to England in September. They charged me a $1,000 cancellation fee! I had to send them an email with a photo of my passport and other nonsense for them to cancel. Today I looked on British Airways website to determine the flights I wanted to England this September.

I just wanted to come and give a positive review to the customer rep who helped me out yesterday. Her ID number is **. I had an error with a last name that was incorrect which was a mistake on my behalf. She was able to handle and fix the trip coming back but because it was the day of the one going out I had to speak directly to the airport. Come to find out I can't change an international flight name change. The rep advise me of other flights but they were too expensive. So I had to repurchase another one way. Long story short it was a mistake on my behalf.

I would never buy tickets through CheapTickets ever again. Any transaction you make they will hide behind the fact that all sales are final. So if you have any sort of issue with tickets you purchased as I did and dispute it with them they will not help you out at all. Then when you go to dispute it with your credit card company they will throw the "all sales are final" in your face and cancel your dispute. Lesson learned the hard way! Avoid or you might be next!

I bought tickets to PA earlier this month for over $500 and for once I bought the $38 cancellation insurance. I have never done this before. So, on the day of the flight, my car died...really died. On the side of the road about 2 hours from the airport. Of course I missed my flight and so I went through the process of requesting a refund for the tickets. After a week or so, I was told that I didn't have a reason to get a refund. I had to either be sick, or have lost a job, if the flight was going to the job. What's the point to buy the cancellation insurance if you have to almost be dead in order to get the money back. Sheesh.

When I arrived after an 18 hr flight the receptionist couldn't find my booking... Finally after 20 minutes or so she found it and confirmed it with the manager. This hotel was paid up front when I booked it in the States.

My brother-in-law purchased a ticket with CheapTickets for me to visit my sister. A name correction needed to take place on my flight. Despite repeatedly calling and asking for the change, the company apologized but did nothing. At least twice the hold time was over an hour and two calls were also excuses about their system being down two consecutive days. When I demanded to speak with a manager I was told that the manager will tell me the exact same thing and to call American Airlines. American Airlines CANNOT modify a third party’s ticket. CheapTickets has provided the worst possible customer service and I caution others to be meticulous about your reservation if you are taking the risk because this could be a very poor experience.

I purchased plane tickets and paid $860.00. My flights were canceled by CheapTickets agent. I was told it was a bargain ticket and can’t be canceled or refunded. However my flights were canceled and no refund provided after being told I would receive a refund for $860.00. I wasted $860.00. If the agent wasn’t supposed to cancel, how did she have capability/option to cancel a non refundable flight? Biggest SCAM and RIP OFF!

I booked 4 nights St. Louis Renaissance Airport Hotel. $583. It was non-refundable. Unfortunately, my travel companion was unable to come. I spent over an hour with CheapTickets and the hotel, bounced back and forth. Hotel said it was up to CheapTickets to consider waiving the penalty. CheapTickets said it was up to the hotel. The hotel explained that they had already sold the room to CheapTickets. CheapTickets sold the room to me, and THEY would have to process any waiver. Yes, yes, I know, my fault for buying non-refundable and business is business. But, I did not arbitrarily cancel my reservation and it's over a month from now. Easy for them to re-book. I was hoping for human kindness. From CheapTickets? Ha, ha, ha... Never again. Next time I'll use CheapTickets to find a place I like, note the expense, and call that hotel directly and negotiate. Lesson learned.

I booked 2 tickets through CheapTickets and I was informed via their call centre that it was in Canadian dollars, it turned out that they charged me in USD dollars totalling a difference of approx $2000. I paid extra for my two tickets. Worst customer service and they totally misrepresent themselves as they charge in USD and not Canadian funds. We didn’t know until our visa bill came in the mail. I was unable to get a refund nor the price difference back as they denied it. This was my first time and last time using this company.

I am going to NY 5/18/19 and wanted to see a broadway show. So, I searched for "cheap tickets NYC" and CheapTickets.com was one I looked at. 3 tix to King Kong cost 251.07 from them. If I went to the theater "Broadway Theater", would have only cost 202.17, called CheapTickets to ask to match the ticket price at least 49 v. 61 and they would not even do that. Lesson learned - DO NOT BUY VIA CheapTickets.com.

My wife and I purchase flights and hotel for a special occasion celebration. The flight was cancelled and we lost the hotel reservation. CheapTickets refused to reimburse us. The company does not stand for the services it sells. Do not do be deceived by their offers or do business with them. Make your travel plans with a reliable travel site.

We booked a ticket through CheapTickets for the flight Delhi to Mumbai a couple of month ago. They canceled their flight and I got the refund from Jet Airways as they provided us with the documents and all but these cheap persons are not refunding my money rs 12000. THEY ARE BIG FRAUD. They are just making us fool by saying all other thing and sending fraud mails. They are just frauds. Don't book any tickets through this agency.

They are biggest rip off going you buy A protection plan. They want to charge you $200 to change a flight when the ticket is only 230. Do not go through them. Use Expedia!!! Worst I’ve ever seen is CheapTickets scam artist. If I could give them zero stars I would. They don’t even deserve one star.

We purchased Lady Gaga tickets in August for her show at MGM Park in Vegas for Feb 2nd...way ahead of time. Received confirmation # and PIN #. Also rec'd reminders to print our tickets 2 and 3 weeks before concert. Got to Las Vegas and presented our tickets a half hour before start of concert and were told these seats were already occupied! MGM SAID THERE WAS NOTHING THEY COULD DO FOR US BECAUSE THE OTHER COUPLE WAS ALREADY SEATED. We made a special trip to see this concert and never was there an indication from CheapTickets that there would be a problem. They sold these tickets to multiple buyers... How does this happen? This should NOT happen. Will never use them again...

I bought a round trip ticket (Calgary---Kolkata) on China Eastern using CheapTickets on December 25, 2018. The outbound trip starts on February 28, 2019 and the inbound one on March 17, 2019. After the payment was made, I did not receive any confirmation email even after 24 hrs. I called CheapTickets. They said while booking, the price of the ticket had gone up and now I have to pay an extra $100. I vehemently protested and told them that if they don't issue me the confirmation within 24 hrs, I will take to social media and report the incident. The representative right away issued the confirmation email.

I bought two tickets for my wife and daughter to travel back from overseas. My daughter got a fever and I paid the fees to change the tickets to two days later (Christmas day actually). CheapTickets sent me an email saying everything was all set and no need to call. The email outlined the changes and the fees. Then about 30 hrs before the new flight they email me saying the airline cancelled the flight. So I called them and the airline itself. The flight was not cancelled. CheapTickets put two people on one reservation so the airline cancelled the reservation.

I bought a ticket and canceled the same ticket within an hour, due to unforeseen circumstances. I then bought another ticket the next day that I was able to utilize. After I canceled the first ticket online I received an email that said I would get a full refund for the first ticket purchased. I waited about a month for the refund. Finally, I called the company and then they told me that I shouldn’t receive any refund and the only reason I was going to receive a refund was the email I had as proof. Had I not had the email they would not have refunded me my money. Also they didn’t give me a full refund, they shorted me $8 but after an hour on the phone I was willing to let the $8 go. Do not use this dishonest company! They hope you forget about your refunds so that they can line their pockets with money! Immoral company!!!

Purchased 4 tickets that were deemed invalid at entry. We were told tickets were sold on multiple sites. Contacted CheapTickets and they required a letter on venue letterhead, which I had in one afternoon. Now, two weeks later & still no resolution from CheapTickets. How long does it take to for management to review my claim, when the venue had information in a matter of minutes?? Never use CheapTickets again!

Do not purchase an airline ticket from this company. They will sell you a ticket and after purchasing will tell you that you cannot choose your seat, check a bag, etc. This is something you should disclose BEFORE a customer purchases a ticket. Also - they charged a $25.00 fee to my credit card outside of the amount I agreed to pay on the checkout page. When I called them they said that is a standard fee. I asked them why it wasn't listed and charged with the total amount due for the ticket and wow they couldn't even give me a proper explanation for why they did this. I also opted in for travel insurance and when I contacted them about it they said it doesn't guarantee a refund but allows me to make a claim. Are you serious?! Their customer service is seriously lacking. They were rude. The girl said she didn't want to help me and she didn't care I was dissatisfied. Do not use this company. They are scammers.

Don’t waste your time! They don’t have what they offer. It’s a lie. They oversell tickets then who pays more get it. They cancel your ticket for no reason without notifying you days after your purchase!!! Terrible service, not trustful company.

Did not disclose all the details About a suite choice. I.e. a balcony guarantee does not mean you will a balcony. You may get a cave or cove as they call it. Lesson learned. Back to Royal Carib. I go. Carnival does not seem worth it to me. Not looking forward to my trip at all anymore. Feeling like a fool actually. My advise. Go directly through the cruise line and choose a different cruise line.

DO NOT BOOK A FLIGHT THROUGH THIS AGENCY!! They only care about their bottom line. I bought a ticket through them that I could not even use. Needless it is to say that they never offered alternative or a solution. I got on the phone with manager and she was more interested in passing the responsibility onto me than to offer an alternative. Their tickets apparently are non-refundable and the insurance they offer through a third party is useless.

I made airline reservations for my family to travel for our 30th wedding anniversary. My grown son was taking his vacation with us. When 4 instead of 3 of us showed up on the reservation on the airlines website they told me I had to contact CHEAP TICKETS to correct it. The Filipino man didn’t understand. I was only trying to eliminate the 4th extra reservation and canceled the entire reservation! My attempt at an escalation was thwarted because they only look to see if you agreed to have the reservation deleted not just the extra 4th individual reservation deleted. Our whole anniversary was ruined and will cost us dearly. I asked for a transcript of the phone call, they require a subpoena to release a transcript. DO NOT USE THIS COMPANY! You’ve been warned!!!

Deceiving when selling tickets. Don't tell you that even in family emergency you lose everything. Can't reschedule, refund, voucher, nothing. You get charged for carry on at airport. Most tickets you're buying are standby and you don't know that. Husband's 92 year old mother sick and we booked ticket. Was called and he needed to go immediately. They said would cost 200 dollars more. This was 150 over getting a whole new ticket. We tried to get help. Airline finally helped us. They lie and rip you off. Very rude.

I checked and rechecked the reservation dates on my reservation form and they changed to useless dates when I hit confirm. Right above where it declares how non refundable it is. It could have said click and lose your money. The worst. Don't use them.

I paid $900 for concert tickets and the day after they were supposed to be delivered, I received a call asking me if I was interested in an upgrade. I was familiar with the venue, so when they told me the ticket in the original row I'd paid for was being replaced with a closer row, I asked about the seats. It wasn't an upgrade. They said "99 percent" of people would be happy with a closer row, however I explained that I'd been to the venue and this was not an upgrade. They said they'd try to get the original ticket, which was an aisle seat in a row I'd chosen so that I could stand and dance. They didn't. For $900, I'd expect better. They said this is part of the "agreement". I would not recommend using this organization. In the first place, the tickets are not cheap. I've paid this much for tickets with other organizations (StubHub, Vivid Seats) and was always thoroughly satisfied.

Today is my first time for the public review and first experience with the CheapTickets. Let me give you a friendly advice. RUN, RUN, RUN from this website as fast as you can, the worst experience I ever had to purchase an airline tickets.

Two of my coworkers and myself purchased a vacation package from cheaptickets.com in July for a trip to Biloxi Mississippi. The trip was paid in full. The trip was to include flight, hotel, and car rental. We received the confirmation email after purchasing the trip which took place on August 23rd. We flew in from O'Hare to New Orleans. Was supposed to pick up the car rental and drive to Biloxi. When we went to the Thrifty Car Rental (paid in full) they informed us that even though we paid for the car in the package deal, we needed to do a credit check and was told that we didn't pass the credit check and we needed to have a major credit card to get the car! The only solution that was offered was to use our debit card and a hold of $350 was to be held.

I purchased 2 tickets as a gift to see Les Mis in San Francisco 2 months before the event, event Aug 10. The site said I secured and purchased 2 seats on front row Mezzanine and the etickets would be available 4 days before the show. I waited till the Aug 6th, I checked my email and no tickets, I called CheapTickets.com. They said to contact the seller, I contacted the seller. The seller said the tickets would be available at the time of the show (8pm) of that day. I waited till 8pm. No tickets, I called, they were closed. I emailed them that same night. I called the next morning. I also, emailed cheaptickets.com to let them know what happened. I asked if it was a scam.

Bought from CheapTickets 3 tickets at a Zone A of Hobby Theater in Houston to see Love Never Dies on July 18th. Zone A Tickets are described as Center Orchestra any place, from row A-V, but Center Orchestra. I received 2 days before the event 3 tickets not Together, just the two of those, at Orchestra Left extreme left with partial view... I just realized that was the wrong tickets when I got there with my family. So Sad. After the Show I sent an Email for CheapTickets who told me that they are not responsible for that, they just intermediate the transaction... Ok... but the Tickets Box Office, the company who actually sold it to me do not answer my question through email, to give me a feedback about the wrong tickets. I do not speak English, I live in another country, and they want to difficult the situation. I will do not buy any more from CheapTickets, because they do not know their sellers! Too risk.

My family booked flight in April 2018. We had a medical emergency with a member of our party, the week of trip. I called and tried to reschedule. I got a hold of Mary (spoke broken English). I spend 2.5 hours trying to cancel/get credit for flight (for sick family). I sent medical documentation, and then was told to call airlines directly (airlines said to call CheapTickets). I called back next day and somehow got same lady (or lady who used same name). I spent another two hours, Mary said rebooking will take 10 min. I asked several times, “Is something wrong?” no after 48 minutes she said "no worries all taken care of" charged my credit card 380.72 for change of ticket that was 400 dollar less today. However change never came to our tickets (nor canceling or credit to family member), but charge to credit card did. Worst company I have had to deal with!

I booked online tickets on CheapTickets website from SFO to OGG and from OGG to SFO March 29,2018, the flight should have been July 21, 2018. How indicated on their website it was free cancellation if I decided to cancel my trip more than 24 hours before the flight. I had to cancel my trip because we are going to buy house and I need to stay in San Francisco for this time. I canceled my flight July 02, 2018. BUT as it turned out my tickets are nonrefundable and I will not get my money back. In that case what does it mean FREE Cancellation? I think that CheapTickets specially misleads customers to make profit with airlines. Be careful!!!

Service was better when CheapTickets was first established but now it seems as if they are marking up the prices. Found tickets to Germany on the website for my family for about 3000, then in the middle of typing in our names a message showed up "Oops, sorry for the inconvenience, it seems as if the ticket prices have gone up. We hate when this happens." So I would attempt again and then it continued to do so. The prices would go up almost 1500 bucks. I just logged into Expedia and got the tickets for even less without the price hikes in the middle of filling out your information. Furthermore, I booked a flight to Vegas, family member died and I bought the insurance... I only received a small portion of my money back but spend a lot of time on the phone attempting to do so. I will not be using their services anymore.

Bought some Cubs tickets which we were under the impression were actual seats, due to the narrow search display on Cheaptickets.com website. We paid nearly $60 a ticket to ensure we had seats trusting in the website's 150% Money Back Guarantee ad. Turns out Cheaptickets.com sold us Standing Room Only seats which could have been purchased directly from the Wrigley website for $28 a ticket. Spoke with several rude Cheaptickets.com customer service reps. who refused to offer a refund, despite their misleading website and charging us double the value of the tickets. In addition, their reps. confirmed that the 150% Money Back Guarantee listed on their website does not mean bunk and held their company policy over our heads to the consumer's detriment.

I purchased a ticket on Delta and also purchased the travel cancellation protection because I knew my plans might change. When this happened and I tried to cancel I was told that only if I was injured or sick I could cancel and get a refund after I submit a proof of my condition. They referred me to deal with the insurance company which is always a waste of time. People beware. Do not purchase cancellation protection plan, it's a lie and a rip off. Better off, do not purchase tickets from this website!

I booked a flight from CheapTickets from Singapore to Pakistan. The ticket price was $450++. I had an emergency this morning around 8 hrs before the flight. I tried contacting their emergency number which apparently no one picks up. I waited till 8 am for their office to open. When I called a lady told me she will call me within 1hr which she didn’t. I tried calling them again. After a wait of 25 mins the guy said, "Don’t call us. Call the airways itself." The airways told me the travel agency is responsible for the ticket change.

Not only did they change the flight I wanted because "United is never late" without me asking they charged the card twice, then wouldn't refund for 5 days. After that all they would offer is to waive the $50 cancellation fee which we shouldn't have been charged since I didn't book 2 flights to begin with. The absolute worst website ever!!!

CheapTickets did not provide any kind of service after having made a mistake in the dates. I contacted them within 24 hours but they did not react back. Another mail and then calling, still no reaction. After 4 days, I received a standard offer with a penalty of around €550,- per person. Of course called them back and said I reacted within 24 hours but then they hide behind vague rules. In the end I managed to change the ticket directly with the airline. So better to book directly with the airlines themself. Cheap ticket means cheap service!!!

I thought I am the only one who had this traumatizing experience but once I read the reviews I realized that people went through a lot worst. I had a worst customer service experience with them today, Lady named "Fatima" picked the called twice out of five calls I made today (not counting the ones which were disconnected after a long hold). She was rude and had no decency of at least listening to customers complain, instead an attitude was what I had to bear. I myself am in sales and I am trained to handle such calls but unfortunately this lady was way above the line. I don't complain on forums as I am in the same line but the experience I had today made me do it. Hope she gets help and training she needs to do her job right.

I recently had a loss in my fam. With tragic events, I had to cancel a reservation. These CheapTickets people have no sense of decency. Instead of being human and either refund or attempt to reschedule, they pretended to "look into" the situation just to tell me days later of their "policy." This "policy" aims to cheat the customer out of their funds REGARDLESS of how inherently unfair the terms by "requiring certified medical" proof before refunding a reservation canceled due to medical grounds. They ask the customer to violate HIPAA and other laws just to get their money back!

I recently had an itinerary with CheapTickets for an airlines ticket, a hotel, and a car rental to visit a very ill relative. Circumstances changed and treatment of my brother was postponed. I suspect many people make up stories to get refunds on their tickets. This was not the case in this review. I did not select the insurance to protect against change of itinerary. When I received the medical evaluation my itinerary had to change. I called up customer service at CheapTickets and spoke with a lady named Jerry (Geri?). I regret that I did not get her full name (March 28, 2017).

A few days ago I was calling to book a WestJet flight, but unknowingly I was speaking to a Cheapfares employee. Immediately I noticed that the fellow who I was speaking to, was not very pleasant (like WestJet employees) and his English skills were poor. I told him I wanted to book a flight that I had quotes from a few hours earlier. He told me the fares had gone up since the afternoon ($369.00!). I asked why the huge difference and he said it goes up by the hour. I asked him if he was a WestJet employee and he said yes. I felt I was being pressured to book because of the “rapid “ increase in fare so reluctantly I paid on my visa. It was late in the evening so even though I read the first booking information that he sent, I did not read the actual reservation until a few days later. It was then that I was made aware that I had booked through Cheapfares! I went on to the WestJet site to check the current prices and they were still $369.00 less than I had been charged for my flights! I was totally misled by the Cheapfare employee.

I really don't know where to start from because this has been my worst experience with travel agency. On 21st February 2018, my mum in the UK booked a ticket for me. She actually thought she was dealing with Qatar directly but unfortunately that was not the case. When she started receiving emails from cheaptickets.com she had included one of the names that's not in my passport but requested for some corrections to be done within the 24 hrs. CheapTickets did that but never reissued a ticket with the correct names.

Make sure when you are booking with them to make screenshots of what it is you are actually booking. I have booked a vacation using one airline, and when I check the itinerary it turns out that I'm flying SPIRIT, which means extra $60 per bag each way that I was not planning to spend. After spending time over 1 hour altogether between the different levels of customer service - had to go through the gatekeeper, then move on to a supervisor than to an actual manager, the answer I got was "we do not change flights, you got what you chose" which is NOT the case. When I asked to speak to a supervisor she put me on hold, and after another 15 minutes of waiting on hold I was hung up on. I'm not going to waste any more of my time, however, they can be sure that I will tell ALL of my friends never to use their service. Very poor judgment on their part.

My flight through Frontier and American Airlines had a flight schedule change. As I call CheapTickets to tell them I can't do the flight change they told me I need to contact Frontier to cancel or change the time. At this point I had no idea I was also flying with American Airline. I told them I would call them but most likely will end up canceling. They asked me if I would like to confirm on the return flight which that time was a little more reasonable of a time change. They did not tell me that it was through American Airlines. Also, when I tell CheapTickets that I was probably going to cancel because the schedule did not work with mine they did not try to help me by saying maybe I should hold off on confirming the time heading home because once I confirm I cannot get my refund.

We booked flights through CheapTickets for July 2017 and received an email that there was a significant flight change through American Airlines. That's fine--even expected this far out, so I call CheapTickets.com to adjust our travel plans. After 40 minutes on with Lezil trying to rebook us, it became evident she was considerably under- or untrained. She didn't know her airport codes and couldn't even read back the existing flight information without considerable errors. I gave her the new flight we wanted (I had a few options listed out). After 40 minutes, I insisted on speaking to a supervisor. There was no reason this should take this long.

I purchased 2 round trip tickets and cancellation insurance for a wedding. Unfortunately the wedding was cancelled. I called Delta and thought they could help us. They were more than happy to give us a credit, then realized we purchased the tickets through cheap tickets. CheapTickets said our tickets were non-refundable, non-transferable, no credits. And we could not use the insurance that we were led to believe would help us in these cases. They were smug about it when I told them never again CheapTickets. Be careful and always go with airlines directly vs other websites.

Booked 2 tickets on 27 Jan. 2018 and cancelled it the same day. Full amount of the 2 tickets got booked from my account. After calling Customer Service, I got told, that the costs are non-refundable and it was stated on the confirmation E-mail. Then I got told, that I had to call to cancel the bookings which is on their website before the day was over. That's a ** tactic to spread and hide important information and make the website non-intuitive so people lose track of it. That was a very very very expensive price to pay for being allowed to click few buttons on CheapTickets.nl. Never again.

Bought flight protection from CheapTickets and when trying to cancel flights due to weather issues they gave the runaround and only offered to give the number of the airline to call them directly. They recommend to buy the flight protection yet it is useless and a ripoff.

I booked a flight with them earlier this year, had to cancel it but was told I'd get half my credit back. Just spent three hours on the phone with them last night because when I rebooked a ticket using the credit a couple of months ago, it apparently "didn't go through" due to a "technical error". I wasn't notified of any issue via email or phone (which they have both), and had booked a separate flight with a different airline that was connected to the rebooking. I only found out because I called to confirm itinerary details.

Worst service!! Never and never will I ever book with this company!! We paid for a more expensive ticket with lesser total traveling time 6 months ago and 2 and half weeks prior to flight they changed the flight that made our total trip going to the Philippines to 35 hrs and when you call them and no absolute support from this company... You can call them and they will let you wait for 20-30 mins and will just later shut down!! Never!!! This company is incompetent!!!

Website errors out when you try to change or cancel an itinerary. Weeks later when trying to review an itinerary, that errors out as well. You have to call their support for anything and you will be waiting a long time.

I purchased NBA game tickets through this company for my son's grad present. I thankfully used PayPal so am hoping that PayPal will refund my money as this company refuses to have any responsibility for the fact that I never received them. We did a family road trip to Salt Lake City Utah from Alberta, Canada to watch the Toronto Raptors play against the Utah Jazz and right up until game day I had to constantly email and call this company and the other company that CheapTickets claims to have purchased the missing tickets from called TICKETFINDER.com. Both of these companies let me down huge and I ended up having to buy last minute tickets at the door for way more money! I will never use this company again and do not recommend them to anyone!

Our trip to St Thomas planned for February 2018 was cancelled due to the hotel and island being destroyed by Hurricane Irma. Our hotel was one of our timeshares and would not be available again until possibly April. This is a timeframe we cannot travel. We even purchased trip insurance through Aon. However, this was a natural disaster, so it would not refund the cost of the airline. Shame on me for not reading the policy although they certainly did not make it readily available. What made me angriest is they would not even cover the costs of changes or cancellations for our armed forces related to their duty. That alone would have stopped me! Beware and determine if a slightly lower fare is really worth the lack of professionalism and ethics!

Cheap tickets refused to honor $27 cancellation paid in full! - Do not use this bogus company. I spent 30 minutes on the phone and you have to PROVE THAT I HAD A HEART ATTACK to cancel the flight. They refused!!! I am still alive. They didn't believe me!!!

Booked a tickets to Costa Rica, then had conflict with my military job. Tried to schedule the flights to a later date then was told we could not get a credit back but could reschedule the flight at a cost back and forth $200 each way each person. So an extra $800.00. For ticket that were $1300 in total for two people. Telling us the airline was charging them for the change. In my experience I have never seen change fees like this. I would recommend never doing business with this company, as they are trying to transfer cost over to the consumer that are not necessary. Plus found the new tickets would be less than the original tickets for the new date. Horrible customer service and experience.

I would never do business with them again, I purchased a ticket back in August. They billed my card 2 weeks later. They billed it again, so now I have a double charge on my card. I put in a dispute with AMEX, and they sent amex statements for both charges. I already told amex that the 2nd charge is for the same dates and amounts as the first, charge, 2 months later I'm still fighting to have that 2nd charge removed from my card.

24 hour refund policy (Not fully refunded). I've booked a 2 flight tickets to Canada from Sri Lanka through CheapTickets. But my friend was sick so she decided not to travel. And within 3 hours after I booked the tickets, I canceled my friend's ticket. But they didn't refund the whole amount. There was a shortage of more than $60.

I tried booking an airline fare online, I entered all the required data, selected my desired flights and when I tried to book the flight I got an error message saying to try again later. This happened all day long so I then called to see what was wrong with the website. I got someone who was hard to understand and kept telling me to hold on for a second. After again giving all my information to this gentleman and choosing the flights I wanted, he got the same error message and still kept telling me to hang on one second.

I purchased an airline ticket flying out of Orlando to Las Vegas from Wednesday October 4th - 8th. The ticket was for $322.00 round trip. I received an email and text message with a link stating my itinerary. When I opened the link I only had the returning flight from Las Vegas. I called and spoke with Caroline who had told me I only purchased a one way, and the best she could do for me was a full refund or I had to pay $180.00 for another ticket, which would have been over $400.00, even though the ticket price was only for $322.00. I asked for a full refund, so now I can't even purchase another ticket, until I have my refund.

St Martin was destroyed by a hurricane and AA/Cheap Tickets will not refund my $1466 plane tickets! Garbage company! I can't travel to a resort that was destroyed in a hurricane. The island is in shambles!

Attempted to book a trip online, and received message unable to complete booking try again later. Tried this 4 times and got same message. Called their customer service number and attempted to book trip through representative. Representative got same message. This whole experience took 1 hour of my time and my trip did not result in getting booked. They only offered a $25 voucher towards a hotel to compensate me for my time. I'll pass. My time is worth more than $25.

Do not do business with Cheap Tickets because it will probably result in paying your travel bill twice... once to Cheap Tickets and once to your hotel. Here is how it works. You go online, make your reservation for a hotel, give them your credit card number, they charge your credit card number right away, and send the reservation to the hotel. The catch? THEY DO NOT PAY THE HOTEL. So, when you check out you have to pay the hotel, because Cheap Tickets doesn't. Stay away from this company. They are a fraud. They should not be allowed to rip people off like that. (Confirmation number **). This company doesn't even deserve a one star.

I purchased tickets in February 2017 to attend a conference in late September. Cost was not the only factor, however, since an affiliate association was paying my ticket, I took the plunge. I arrived at the airport, only to find flight American 5183 didn't exist, all flight immediately following were booked, and I couldn't arrive home, landing at 11:10 pm. Now, no one cares, but I had late plans and am scheduled to work at my hospital beginning at 0700 am tomorrow. In reality, I care, patients care, and my hospital cares.

Purchasing online tickets for Jason Aldean in Spokane - Purchased tickets through CheapTickets online. Service fee 2 tickets $178. Looked past that as my husband loves this country artist. Instead of getting an order number I instead got a message that said "etickets. You will receive in 30 minutes." 30 minutes came and went. Got an email that said "hey where did you go your tickets are still available?" Tried again got the same message. Call their customer service and was told "your credit card will refund your money in 2-5 business days." I asked why and they said, "Someone bought the tickets at the same time you did." So I said, "Why was my credit card processed if someone bought my ticket at the same time." The foreign accent kept on saying "it is your credit card that charged you." I would say "no, you did when these tickets were not even available." Told them it was pure fraud and hung up.

Purchased 3 concert tickets to Marc Anthony in LA. Right after purchasing them from CheapTickets, we thought we'd check pricing on Ticketmaster. Total cost from Ticketmaster was $400 lower than "CheapTickets.com". Called CheapTickets and tried to cancel my order but they would not refund any money. Never use CheapTickets. Their prices and service fees are way too high.

I booked a vacation for my family and needed to cancel within 24 hours of purchasing with their insurance. It took two exhausting months to get refunded. Travelocity is more professional. If negative star was an option I would give that rating.

Just booked a family of 4 with a partial ocean view with CheapTickets to Kauai with 6 nights - 6 nights facing a parking lot!!! Called the resort and they said they give CheapTickets the lowest rates! BUYER BEWARE!!!

Completely dissatisfied with service! Try to booked a complete package hotel and airfare round trip to New Orleans from Fort Lauderdale online of course several times, when using their special at the end of the booking, the prices went up by almost $200.00, anyway came back and said that she will changed my flights in order to keep the saving, Oh well it did not happens. Place me back on hold and said for an additional $50.00 she will get me where I wanted to go and the hotel that I wanted to stay. I told her flat out that what a fraud that there are no such thing as specials and deals.

I don't even know where to begin. First of all they have a call center overseas and I had such a tough time understanding what was being said over the phone. They also tell you a bunch of lies and leave out a lot of information regarding refunds and help if something goes wrong. I made a reservation on August 14th 2017 to the Dominican Republic Punta Cana to be exact. I had such a horrible experience. I was not aware they on the beach they sold drugs and it was filled with people that did not make reservations there or worked there.

I booked a roundtrip flight to Minneapolis. Several weeks after booking the flight, I received a call from Cheap Tickets stating one of the flights had been cancelled. I called to discuss this, the representative on the phone (from another country, very difficult to understand) said that the flight had not been cancelled and that everything was ok. She re-sent the itinerary. A few days later I looked at the itinerary and noticed that my flight had been changed to a day later. So I called and explained I did not agree to this, I needed to fly out on a specific date.

I purchased a flight today, even got trip protection. I called. Make change. They wanted another 159 dollars then I SAID let's cancel, they charge you $50.00. WHAT IS THE TRIP PROTECTION FOR THEN??? Also, these stupid no English out of the country idiots answers the call. You know what that means. $5.00 dollar an hour people. Who I would never give my credit card number to! Those are the ones WHO sell your information! Dont ever buy a ticket from them. Total lies! I called within 10 minutes. Cost me $50.00! Unbelievable. I will be filing a complaint. This is false advertising and I can't believe that anyone would ever allow this!

I STARTED CRYING as soon as I hung up the phone with corporate due to enormous disrespect. On August 21st, I purchased two tickets for my mother and I, later (an hour later) I realized they were booked under the same name (mine). I called CheapTickets customer service and they kept transferring me to one another. Keep in mind I only wanted a name change, nothing else. After 3 hours of holding and constant transferring I was finally able to speak to someone from corporate named Renee.

July 27 - 5:03 pm (CT) I made a purchase for two round trip tickets MSP LAS. The confirmation page stated they would send me an email to solidify my purchase and reminded me there can be changes to the selected itinerary (ONLY ON ct.com behalf *I know. NOTE"* Confirmation page then said MSPLAS, LAS LAX (I thought that this must be an error). 5:11 PM- Received a "welcome" email mailer from CheapTickets (had nothing to do with said purchased itinerary). 5:16 PM Placed a call to CT.COM to notify them of the message I saw on the confirmation page. That I needed to be sure that this was not an error. She said it was in fact booked for MSP LAS and LASLAX. She told me to notify SPIRIT AIRLINES immediately.

Completely dissatisfied with service! Booked a round trip ticket and NEVER selected alternative dates (paid for cruise and dates are set). Why would I choose any dates other than what I need... Called to complain about this and they not only want to charge me almost an extra $300.00 for the correct dates or pay $75.00 cancellation fee!!! Terrible India customer service. They don't deserve to be in business... just a huge ball of FRAUD and SCAMS!

I did reservation for my kids and I realized that the name on the ticket don't Match the name on the the passport. I called CheapTickets to ask them to correct the name after calling Air France and they told me no problem but I need to call CheapTickets to re issue the ticket for me since I bought my ticket From them. I been on hold with multiple agents for 1 and 2 hours on hold and at the end they say the same thing they are not able to resolve it and they need 48 hours for the support team to resolve it. It's been 2 days now and no response even though Air France said it's ok for them to reissue the ticket for me with charge of fee but CheapTickets been really complicated and not helpful at all and all the agent that I spoken with have no access to resolve any problem. I'm very disappointed with cheaptickets.com. I would never purchase anything with them ever again

The most horrible experience I have ever had buying airline tickets. I had bought tickets through CheapTickets May of 2017 for a family vacation/wedding anniversary to Orlando Fl. I bought a package deal which included, ...hotel ...tickets & airfare. We were flying out of Westchester County July 14th. We had purchased an early flight, so we arrived at the airport 2 hours before. As we were in the check in line, we noticed 2 other airlines flying into Orlando. As we reached the ticket counter we were told our flight had been canceled. I could not understand why? The ticket counter person indicated that the plane had been overbooked! How is that possible? I bought my plane tickets 2 months ahead?

On July 7th I was trying to purchase an vacation and the system kept telling me my card was not authorized The next morning I get an notification from my bank stating what my balance is. They charged my card $2,564.08. WTF. How is it that you can charge me and your system states my card wasn't authorize. There is nothing showing I have a vacation so why would you charge me for one. After getting the runaround I had to wait til the charges posted with my bank and file a claim with my bank to get my money back since I couldn't get anything resolve with the company. You just can't take people hard earned money and think your gonna get away with it. They need to be reported. This has got to stop!!!

CheapTickets & Lufthansa are a scam and screwed me over and I am requesting a refund of the full cost ($970.97) of this itinerary. Was subjected to an INVOLUNTARY denied boarding by Lufthansa even though I arrived to the airport prior to check-in time. I notified CheapTickets prior to flight departure of this issue and they were not helpful in assisting. In fact, they told me to call Lufthansa. I called Lufthansa and they informed to call Swiss Airlines. Swiss Air told me to call CheapTickets. I ran around in circles trying to get on the next flight. Under airline regulations, I am entitled to a full refund for failure on their part to re-route me (I ended up booking a new flight on Turkish Airlines for $2,000 USD because my original carriers were completely unhelpful in getting me on a new flight).

Tuesday 6/27. Tried to book a vacation package. The website kept crashing. Tried the next morning and got the discounted package deal and email to confirm. Then a few minutes later an email shows up from the night before with another confirmation... So this was duplicate and was a higher rate. Called CheapTickets customer service. I was on the phone from 6:15 am to after 2 pm. Spoke to 6 different people which 2 were supervisors. They charged my credit card 13 times... YES. 13 times! Then they switched my reservation # to display the higher package rate. Very shady! I have yet to get this resolved... on day 2!

We ordered tickets for an event two weeks ahead. The morning of the show I was called and told they had double sold the tickets and no longer had mine available. Buyer beware! Not much we can do about finding tickets on the day of the show.

I have made reservation on the 22nd of June at 2:55 AM Eastern Time, I called the second day to cancel, they claim that I made the reservation on the 21st of June, I have my email of confirmation showing Thursday, June 22, 2017 2:55 AM Eastern Time. I called 4pm on the 23rd of June Eastern Time. CheapTickets shows receipt different date of when I paid. This Company is engaged in terribly unethical business and sales practices! They have to be stopped.

I went online to purchase tickets to an event. The disclosed price was $288 plus a stated $7.95/per ticket fee. When I signed into PayPal, the amount being charged was $365.07. So before completing, I called their customer service. I explained I was online trying to purchase tickets and there were hidden fees that I wanted explained. He stated fees were normal. I replied yes, but they are normally disclosed at the time of payment. He said they would be AFTER I completed the payment portion, then I would be asked again to confirm the order. I stated that it should be shown upfront. He said that was not their complains policy and they were not going to change it to please me. After a lengthy discussion in which I still did not have answers (what the fees were), he continued to be more rude, and I started to react with frustration.

This company isn't fair. I found a lower price that they advertised and they still haven't sent me the refund of the difference as promised nor the 50 dollars cheap cash they promised. Now I am trying to purchase another hotel and use the 50 dollars cheap cash they promised. They can already see that I've completed my hotel stay. All they could've done was acknowledge the screen shot I sent them and issued what was promised. Now the price of the hotel will constantly be going up. Doesn't seem like a good deal to me! I'm very unhappy about this entire experience.

I book a flight GRU MIA GRU with CheapTickets and also paid an insurance since my brother, passenger, will need to get doctor clearance. Doctor recommend him not to travel, in writing and I called CheapTickets that told me that a piece of the refund need to be done by a third party insurance company, AON. I fill the form, send the doctor report and they deny to refund informing that the passenger wasn't hospitalized... what a lack of ethic, they need some dead body to refund. Also Cheap (or Cheat) Tickets after 60 days didn't refund... nothing.

Worst service EVER!!! I have had to make four phone calls to change ONE letter of a passenger name, and CheapTickets wants to charge me $75 for this correction. I contacted Copa Airlines directly and they indicate that CheapTickets can make the name change at no cost but if I go through the airline then it costs $50. However, CheapTickets is a bunch of liars that can't get their stories straight but can waste hours of my time. I have confirmed with multiple Copa Airline employees that CheapTickets is able to make the name change, but every employee at CheapTickets INCLUDING A WORTHLESS SUPERVISOR is trying to tell me they cannot make the name change. I will NEVER book with CheapTickets again. I will use the website ONLY to find the best deal then go to the airline directly to purchase the tickets.

I would never make a reservation with CheapTickets again! They tried to charge me a fee to change the date on my reservation within 24 hrs, which was in violation with JetBlue! I even had a JetBlue agent on the phone while speaking with a "supervisor" from CheapTickets! She was very rude and even after the JetBlue agent explained to her their policies on a change of reservation within 24hrs she still refused to let me change it saying I had to pay $150 for the change. I do not recommend anyone to use this third party site to book reservations!!!

I saw an ad for CheapTickets $49 one way Tampa to Phil. from 5/11/2017-6/1/2017. Go to site and it's $227 for the ticket. At the top of their website it says no flights over $199! It's a waste of time and effort to even consider this company. Their rating is so low 1 star, for $49 I would have gave them a chance. I have blocked this company from ever getting to me again and if they do it will be deleted automatically. Boycott the ticketing scam and when they are in receivership from lack of revenue maybe they will wake up and change. Whatever happened to businesses having integrity and what about false advertising? Does that not apply to these people?

I very carefully checked the booking at a hotel to be sure it could be canceled. The website said that there would be no cancellation or change fees if the reservation was canceled before a certain date. When I tried to cancel I was told that it was nonrefundable, as it was a prepaid stay. I had originally been told my card would not be charged until I was at the hotel. I would never have booked this stay if I had understood that it was non-refundable and I still don't see that on the website for this hotel. The company employee even acknowledged that this was misleading and confusing. After 2 hours on the phone, she said the company would not refund even though I was canceling before the required date. So deceiving and deceptive. I will never do business with this company again.

I just booked a flight from Alberta to T.O. Seemed like a great price... couldn't pass it up... until I checked out and found out they charge in U.S. funds. I found it funny how they don't say that until you actually pay for your ticket. I cancelled it right right away. I'm not going to spend my hard earned money on a lowdown company that makes it seem you are getting a deal when in fact it would of cost me more through them than directly from the airline. Now I gotta wait 7 business days for my refund to get back to my credit card considering the entire transaction took about 10 minutes. If a transaction takes place in Canada for a Canadian return flight... I suggest they add a small feature to determine where you are booking from and change accordingly to the currency. I only saved about $50 but I won't let them get my money. I recommended going through CHEAPFLIGHTS... at least they are honest and much cheaper.

Well I have not even went to the soccer game yet because it has not come the day of the game but I know someone who bought tickets from CheapTickets for a game and said he liked the game but he thought they were fake and he would not enter the stadium. They were not so I hope it is not fake and I can enter and find my seat and not get told by another person and say "that's my seat." I like CheapTickets because I got it in less than a week.

We have been refunded for our desired amount. Also noticed that they no longer advertise this hotel as having 2 bedroom. Thank you

Purchased round trip ticket from BHM to SFO, for flight 6 months from now. Booked first class for all four legs and was charged first class price. Sent tickets the next day to discover only two (very short) legs were in first class and the other 2, long legs were at the very back in coach. I called the company, and after a wait time of 90 minutes, spoke to a cheerful lady who looked at the reservation and told me, yes, I had booked and paid for 1st class but "sometimes they don't have enough seats and they will sit you somewhere else". Seriously! She actually said that.

So I decided to book a room for my family via CheapTickets.com for Myrtle Beach S.C. They booked me at a place called Mystic Sea. So I started to research the place. I found that they had had bedbugs! I also found that there were numerous complaints about the rooms smelling musty and also that there was not elevator to the third floor, which is where they booked us. I called Mystic Sea to ask about these complaints. I was told that if I had a problem with bed bugs when I checked in to let them know. Really!!! I addressed the musty smell complaint because we have a great nephew who was going to be with us on this trip, who has major allergies. I was told that they open one floor at a time and the third floor was scheduled to be opened that week. No. And yes there was no elevator, surprise surprise! I have osteoarthritis and bone spurs in both knees so steps are difficult.

I ordered a round-trip ticket from NY to Seoul on Cathay and the website said the ticket was refundable if cancelled within 24 hours. CheapTickets refunded the ticket fee, but charged a "booking fee" of $14.98. When I called the representative in India said this is their policy. I called the credit card company to contest this policy and they said the credit card company can't dispute charges less than $25 as the administration is too expensive. CheapTickets obviously knows how credit card companies work and charges under the limit for disputing the "booking fee charge." I would not use this company again as I was not aware of this fee and it is not advertised. Section 8 of their "Terms and Conditions" specifically states, "We don't charge a fee for changes and cancellations." Then why did they charge me a "booking fee?"

I had booked vacation to Las Vegas - outgoing flight was canceled due to bad weather so I was not able to check into Vdara Hotel. Now I am having huge problems getting a refund. Lesson I have learned: NEVER use Cheap Tickets or similar discount agents - it's criminal whats going on!!!

I will try to keep this simple and not waste anyone's time explaining how much of a rip-off this company is - and how embarrassed I feel to have fallen for this sham scam website. Why, after booking a flight and canceling two hours later (because I found a cheaper flight on Expedia) was a $29.96 booking fee debited from my bank account and the $375 amount for the flight "held and pending" in my account for 3 days!!! I called CheapTickets and explained that they were in violation of their "terms and conditions" and they wanted to know why I cancelled before considering if I should get my deposit back!! I told them it was none of their business and to refund me immediately. They reluctantly agreed but said I would receive an email within 24-48 hours confirming the refund. I fear this is not the end of it. Warning - Do not do business with this company.

Purchased advanced tickets to a play. Paid $202.00 per ticket, plus $42.42 ticket fee per ticket. I was sent $75.00 tickets. They will not refund any or all money paid. And even hung up on me 2 times when I called. I was not abusive or rude in any way, but the support people sure were!

CheapTickets is not cheap at all. The tickets are slightly lower booking them direct with the Airline and on top there is the overly expensive, excessive nonrefundable BOOKING FEE; in my case 60$ which was a surcharge of little bit less than 10%. This is unacceptable, please reconsider booking through cheaptickets.com and go through the airline direct. You'll save money! I saved 110$ on 600$ worth tickets!!!

I have purchased my ticket from San Francisco to Prague. During purchase I was instructed, that the seat assignment I have to do through the airline website. There I found out, that I am not allow to select seat until 24 hours before the flight. I send them several emails and requests to cancel my flight and nobody was responding to my complains. They lost one customer, I will never do any business with them anymore. They are nothing than disgusting frauds. If I had the ticket purchased directly from Lufthansa I would be able to get my seat assigned and I will pay less that I paid them.

My husband purchased a flight and hotel and by mistake it books four nights at hotel instead of one. We call 15 minutes after purchase and told them we were charged for four nights instead of one and could they credit our money back to our account and they gave us the run around and said they couldn't refund our money which is not true. We talked to hotel we booked weeks ahead so they didn't see a problem but CheapTickets keep our money.

They say it's a live website, but after 30 minutes of refreshing and doing screen shots the price never changed until I called them. They told me to pay the full price, send the screen shots and they would refund the difference. I was then told that now that my screen showed 1700 from 900.00, they didn't have too big joke, since I has all of my screen shots. They are a scam - live isn't live. Got switched to a customer service agent who couldn't even find my flight, I walked her through. All I wanted was a flight from Tampa to Toronto - somehow she ended up with Mexico. Big waste of time. Never again!!!

Within the two weeks I received four notifications from CheapTickets with the change of the timing of my flight (the flight is in 6 months from now!). First change of timing was ok and I confirmed that; the second was outrageous since it moved 6 pm flight to 6 am (which is definitely also cheaper), without offering of any refund. To my e-mail that I do not agree with such change and ask to contact me urgently I received an answer from some Espinosa that I shall contact the company myself (for each minute of call they charge around 1 dollar!!!).

I was directed to this company through another travel website. It was a great deal from Omaha to Honolulu. I bought the tickets then later in the day I got an email saying my card was declined and to call the number. I called the number and the girl answered, in a very thick Indian accent, "Reservations." That's all she said. So I explained that I received the declined email and she was asking me for the flight details. Right then I got a thought to check out reviews of the company.

I spent 5 hours on the phone with CHEAP TICKETS. First call was over 2 hours. After the first 40 minutes I was told the rep didn't have authority and transferred me to another rep, and finally a 3rd. So, after the 2 h 20 min call, they asked me to call back in 1 hour and ask for a supervisor. The 2nd call was well over 3 hours. They wouldn't transfer me to a supervisor until they had the same info and tried to solve the problem and couldn't then transferred me. THEN it was a 3 hr 8 min call. They were talking with Air France during the first call but during the 2nd they said was closed! So no resolution. Pay $2000 more!

I received an email from CheapTickets in Nov 2017, after purchasing 3 plane tickets for $1400, stating that "there is no need to confirm this reservation". I also bought the travel protection for 99, just in case. What a shock this was to me when I checked in on Dec 31 for my return flight, to find out the flight was cancelled, and I had been booked on another flight 2 1/2 hours EARLIER via Dallas. After 5 hours on the phone speaking with agents, supervisors, dropped calls, a manager "Michelle" - it was made clear that:

An airline employee just confirmed that when you "choose" your seats on your flight using a third party company like CheapTickets, it's simply useless. How convenient!! When I booked my flight with CT and "picked" my seats through their booking process... I chose either an aisle or window seat. On both flights I was inconveniently placed in center seats. What the hell is the seat selection process for when I'm booking my flight? Why don't they just tell us... "you're wasting your time, in actuality we'll seat you wherever we choose to". It's RIDICULOUS! Why aren't we warned that in fact we have to now go through the hassle of contacting the actual airline and booking our seats through them. It's not like CheapTickets is even giving us a discount on the flight! What kind of company flat out lies to their customers straight off the bat?

I booked a ticket for my wife and son from Madrid to Antalya Turkey for them to reunite with me. My wife already bought her ticket from Bogota to Madrid. CheapTickets took the money out of my account, and then canceled the reservations because of issues with the payment and did not sent an email to notify me neither. The first time they told me that the money did not leave my account, I called my bank. The bank informed me that CheapTickets did withdraw the money. I have been calling them since 3 pm until 2:46 in the morning because my wife needed those tickets to board the plane from Colombia to Madrid. I still want to understand how tickets are canceled but the full amount is taken off of your credit card and then you are told you have to wait 3 business day for your money to be returned. If there was a problem the money should have never left my account to begin with right?

We booked round trip flights through CheapTickets and our outgoing flight was canceled by the airline. CheapTickets reimbursed us for the flight that was cancelled, but wouldn't reimburse us for the return flight because it had not been cancelled. When I explained that we couldn't use the tickets because the airline had cancelled the outgoing flight they said it wasn't their problem. The person I spoke with could barely speak English and was very disrespectful. We will never use CheapTickets again.

Oct. 20, 2016 I booked travel and hotel for my family with CheapTickets. Was on the phone with representative who barely spoke English. I was very exact and specific in my reservations. Requested all inclusive for party of 5 people... I never received a confirmation, my card was charged $4100, my dates of travel were wrong.

I contacted CheapTickets on multiple occasions about a change in my itinerary that was made by the airline, which would mess up all my connecting flights. CheapTickets did not notify me of this change. I called to double check what my flight times were. They said they would contact the airline and get back to me and they never did so I persisted to call right up until the night before I was leaving. I spent the whole week calling and it nearly ruined my vacation. I got the same response every time. They never called me so I took it upon myself to call the airline. They did not want to help either so I went to the office of the airlines and spoke to a manager. After all of the time wasted worrying about my trip home, they finally put me on a different flight home. Never will I book with CheapTickets again. The worst customer service I've ever encountered.

I purchased tickets on 11/5/2016 and cancelled them within 4 hours when I received a phone call from a 312 area code asking for birth dates. This was not the company that I had done business with. I contacted Cheaptickets & again was told that my reservations were confirmed, yet another email came in stating that there was a issue and my flight was on hold. Long story short, I cancelled the reservations and rebooked with Expedia. The flight monies were corrected & sent off of the account. However, the $272 for room & transportation was removed from our bank on 11/7.

Horrible experience!! Made a trip to NYC for my reservation and when I got there the hotel said they never received CheapTickets confirmation #. After calling CheapTickets they stated that they sent the hotel confirmation to the wrong email address and the hotel was fully booked. I was stranded in NYC with nowhere to stay after spending 2 hours with them on the phone. DO NOT I repeat DO NOT do business with these crooks.

I currently live between Europe and Asia, and have been travelling extensively for more than 20-years, having started my career working within the Tourism industry. This is by far the worst Travel Company I have had the misfortune to deal with, because of a system error on their part... they cancelled my ticket and said they would give a full refund that will take place 10-days later!

I booked a flight, read all the details which I always do thoroughly to make sure I'm getting the price I want, and entered the payment info, and at no time did the website notify me that it would charge $43.98 for booking this flight. This info was buried in the confirmation email I got, that I didn't notice until later. Had I seen this number at any point, I would have booked my flight elsewhere. I went through the paces of booking a different flight and found the text Booking Fee $0 on the webpage. I called three times, navigating the labyrinth of phone menus, finally finding the billing section, and then silence. I waited on the phone for 5, 10 and 20 minutes with complete silence. No messages asking me to wait, no music, no answer. I had to call "new reservations" and tell them to transfer me to the billing department. They refused to refund their fraudulent charge. I had to dispute it with my credit card company.

I booked my flight in July. Few weeks back, received an email notifying me that my flight has been cancelled, a next day flight was proposed. As it is a family vacation trip and all has been arranged, I need to be arrive on the same day. I immediately reply to the change of flight email and stated my request. I then called up the customer services, but the staff, by name of Peter, seem to be in a bad mode and bad attitude. He told me that that my request will be processed after 4 days, nothing more has been told to me. As though he is just a messenger. What kind of a service is provided by CheapTickets. I also did a search on the Internet and the same carrier does has other flights schedule on the same day. I also email them. But no response.

I don't know what happened to the days where a company/website actually cared about repeat business. They appear to be just a memory. Like so many others I reluctantly purchased the travel insurance as it boasts you are covered if you have to cancel your flight as long as you do it within 48 hours of your flight. My brother has cancer and a few days before the flight he fell very ill. Needless to say flying was not an option. So we decided to wait a week and try again... when I called to make the change, the process was so daunting and absolutely designed for the insurance provider (scam/fraud artists) to escape any liability.

I booked a flight with this company and discovered some things that are troubling. First, let me say I was eager to book a flight quickly because there was a death in my family. The website gives you a time slot between 6 am and 10 pm which does not become apparent until after you book the flight. Although they advertise this as cheap tickets that are non-refundable after the booking they offer travel protection insurance which allows you to cancel the flight. Beware, read the link because you cannot cancel unless you die, or become so ill that you cannot make the flight. I called this company and complained that I clicked book because I was under duress and grieving. They don't care about YOU or your grief! I was bounced around between CheapTickets and the insurance company before I finally cancelled at a 100% loss of money, time and trust in a company that has absolutely no compassion.

Well, looks like I was one of those trusting people who booked online with CheapTickets and got screwed! Don't book through them!! I see now that many, many customers have been billed twice and cannot seem to get their money back! They have "accidentally" hung up on me twice and said that the charge will be reversed. Representative would not give me the number to call directly to resolve this issue. He just said that he will type up report and said it would be taken care of. I am not feeling too confident. Words of wisdom... DO NOT BOOK WITH CHEAPTICKETS!!!

My mother booked a one-way flight with this company, the day she was going to leave my husband had a stroke and she called them and explained the situation and they wouldn't refund her money and the ** had enough balls to send her a credit voucher and down at the bottom they charge an additional 200.00 to re-book the flight. What a bunch of scam artists.

This is a fraud scamming company. I wouldn't be fooled by the discounts they state they will give. They not only modify your dates, they charge additional fees that are hidden in surcharges. I spoke with 3 reps who each stated they can fix the problem as a courtesy but when it was time they stated "I can't hear. There is static on the line." After going through this with three reps I gave up. Each rep verified my phone number and promised not to hang up on me but they all did. This is such a shame and a ripoff of innocent people's money. I will definitely not stop here, I will keep going so that this company is penalized for its wrongdoing.

I booked a ticket on Cheaptickets.com for 5 of us to fly from Rio De Janeiro to Cusco, Peru. Just prior to departure they increased the price by almost $170 pp. I told them to cancel. Went and booked same itinerary through United on the same Avianca airlines. A month later I see the credit was not issued. I called them and they said I flew on the airlines. I explained to them that the ticket I flew was bought through United and they can check with the airlines. I gave them credit card charges details, new ticket numbers and they said they will investigate and issue credit. A month later I call again and the credit is not issued. Their reason is I flew. Yes, I did but not on the ticket I bought from Cheaptickets but through United Airlines. I have no choice but to file fraud charges against the website. What an absolute crooks.

I travel a lot and everytime I come back from my vacation I will talk about the experience and how much fun I had!!! But not this time! It is my first time in Puerto Rico. I had the worst experience in 47 years of my life!!! The problem started with the hotel, what they show you on the website, I mean the pictures is not what you get!!! And CheapTickets is OK with it!!! If you are suffering or you are not happy they don't care. Even if you want to go back home in same day they don't care!

CheapTickets put a hold on my account not once, but twice of $690.71 - totaling a whopping $1381.42 of my money being wrongfully and inexplicably placed on hold for a trip that was only supposed to cost about $1075. At first I tried making my reservation online, like I would normally do, but I got an error about a problem with my card/form of payment. I tried again online, because I knew there was no problem with my card and I had enough money in the account to pay for this package.

Booked a flight. The booking did not go through. Please try again. I tried again. Booking did not go through. Please try again. I called CheapTickets. They have nothing - no record of me. I called my bank. I've been charged double. There's nothing they can do about it. We have to wait 30 days. CheapTickets doesn't have my name, address, phone number, but they used my credit card but they don't see anything about me. I feel I was deceived now. Ripped off. Consider yourself warned.

To summarize: After purchasing online (with premium service), the e-ticket was not confirmed until 2 days after. I wanted to change the itinerary, so I called the hotline. Waited 15 minutes before the call was received, informed them of the changes, and they informed me of the charge (totaled around $100). They said they would send an email detailing the changes and the conditions. I did not receive the e-mail. Called them again the next day. They informed me that none of the requests I made were entered into the system. Did the same routine again, and had to wait for an e-mail. Same day in the afternoon, I called again to check. This time, the phone line kept on hanging up. Received the confirmation e-mail a couple of minutes after the failed calls. I replied that I accept the conditions a couple of minutes after it arrived.

I have never had an issue until this experience. I was on the phone for 40 minutes booking a flight for two using two cards - one for each passenger. If the website offered split payments I could have done it myself however had to call this one in. I reserved for two and the agent charged one card for one trip. Made a mistake on the second passengers trip and used the card. Causing the refund to be delayed and resulted in cancellation because the itinerary was incorrect. She had us flying home the same day at different times. Also after making the correction to the second passengers itinerary ended up changing my itinerary to the incorrect time as well.

I purchased a ticket through CheapTickets and flew the first portion to Istanbul with Turkish Airlines. However when the coup happened in Turkey based on US Council General's recommendations, I cancelled mine and my daughter's departure tickets from Istanbul Airport to avoid the area after waiting for three days. At the time of cancellation, all the flights from Ataturk airport were still being cancelled. However CheapTickets did not refund the remainder trip I cancelled and instead refunded only 15 dollars per ticket which is a joke.

I have now been on the phone for 3 hours and spoken with 5 people. My issue, I double booked on a flight to Vegas, with CheapTickets, however my session timed out and the CheapTickets website timed out, I assumed that the trip was not booked. When I looked at my email I realized that only one leg of my vacation had been booked. I called CheapTickets to try and find out what happened and even though it was their mistake, they could not/would not help me with anything.

So the only reason I'm giving CT TWO stars instead of one is because I have used them for years and have NEVER had a problem until just a few days ago. When I came on here and saw the reviews, I was literally shocked. I spent hours reading them. I'm so sorry for everyone who has lost thousands of dollars, been stranded at airports and has fought for hours on the phone with people who barely speak/understand English, provide 10 different stories and literally have no idea what they're talking about. Like I said, I've used CT for years to book flights, hotels, and car rentals, and I've NEVER had a problem. I always got exactly what I paid for and never had any confusion or mix-ups. I've recommended them to people and they were always the first site I would go on to shop around when making reservations.

The worst... I wish I would have read the reviews, they are basically thieves. It doesn't matter if you purchase travel protection. You won't get your money back. Beware!

The customer service is absolutely the worst. The person I spoke with was from Mumbai and I only requested to make a small change to my name. Rather than making the change, he advised me to cancel my ticket (promising me that it would be the same price) only to find out that my ticket price increased by $85.00. After spending one hour on the phone explaining the situation, I spoke with a manager who basically told me there was nothing they could do about it. This company is very unprofessional and I will never be using the website again.

My flight was cancelled and CheapTickets.ch only let me know about it 2 days before departure. Additionally they didn’t offer any compensatory flight. They were only willing to reimburse the initial flight price (which I booked half a year in advance to avoid high prices) and not the new flight price, which I had to book 2 days before I left for my trip and obviously was a lot more expensive. Furthermore, apparently due to the exchange rate the initial flight price wasn’t even reimbursed in full but with a CHF 50 (USD 40) reduction, so I actually had to pay for the cancellation.

Cheaptickets.com are thieves and have the worst customer service. I live in Singapore and booked the fight online via CheapTickets. They never send me the itinerary but charged my credit card. I had to call them from Singapore 3 times and wait for 1.5 hours but they still could not find my ticket. After 2 hours talking over the phone long distance, I asked them to compensate me for the cost of the phone call which was more than 200$ but they refused to do so. They said that they would call me back the next day but they didn't. Very unreliable, unprofessional and just crooks! Stay away from them! It's not worth it!

I purchased a flight on CheapTickets in Feb 2016. After I paid the ticket price, CheapTickets tried to jack up the price of my plane tickets and refused to issue my plane tickets unless I confirmed the new reservation. I thought it was a scam so I looked at my bank account and saw that they double charged my credit card for the airline tickets. So I called customer service and was put on hold for over an hour to get my money back. Then on May 17th I could not fly since I was rushed to the hospital for a medical emergency. I had documentation to support this. I attempted to contact CheapTickets via email and they told me that I would have to call over the phone because they don't process refund transactions in writing. I felt this was due to the fact that they did not want the customer to have proof of their shady business practices in writing. So I had no choice but to call the customer service line to ask for a refund.

I buy airline ticket with cheap tickets for my son and I made a mistake and call them and they told me that it was corrected. But when my son went to print his ticket, they never correct it. And I called them several times and they lie to me and hook up on me. This company's customer service isn't in the United States and they don't care to correct there mistake. I will never give them another dollar. Beware!!!

I booked a ticket, having four separate charges on my account, get the standard email, "Sorry we are unable to provide you tickets via air berlin". Money not returned to my account, I filed a dispute with my bank. They make their money by cheating you out of a fictional service charge. Does not sound like a lot but stealing about $30 from everybody without having any real business with airfare companies is STEALING and should be monitored by the business bureau or even police.

Cheaptickets.com makes it seem like you will be refunded fully if you cancel within 24 hours. That's a LIE. Their booking fee of $21.99 (which you're not aware that you're paying until the transaction is complete) is not refunded even if you cancel within 24 hours. They should at least make it clear to consumers before they book that the fare includes a $21.99 non refundable booking fee. That is very misleading and I feel cheated.

This company is horrible! Please do not buy any tickets from them. They do not respond your calls, are not helpful and the worst customer service I had experienced. Please do not waste your money and time on this useless website.

I placed reservations for 3 people. It said cancel within 24 hours at no charge. I realized I had forgotten to include insurance for one individual who has medical condition and may have to cancel. The system was down, and would not allow me to change or cancel that particular adult to include insurance. I called before the 24 hours and was told the system was down. I would never recommend CheapTickets. Just poor service!!!

I am a frequent flyer long haul as I work in Bangkok. Unfortunately when I was visiting family in the UK I had an accident and I contacted the CheapTickets Thailand (30/12/2015). They said I could cancel the ticket (1,400GBP) and I would receive a refund minus admin charges. They said it would take approximately 40-60 working day. I have patiently waited and contact them numerous times. It is now over 80 working days. They reply each time saying they will update me but never do. I know the airline company has already paid them the refund. Yes they hold it and still not refund me. In my eyes that is theft... PLEASE STAY WELL CLEAR!!! THEY ARE NOT TO BE TRUSTED.

I booked a reservation for four people on April 14th, 2016. Within a few hours of booking, I called CheapTickets to inform them that ONE letter in one of the names was incorrect. I was told that they couldn't make any changes until after the 24 hour period passed, but that they could easily make that change after 24 hours of booking. I called back after 24 hours and a CheapTickets Agent told me that they could not make the change. Only United Airline could make the change. I called United and United said that that's not true. CheapTickets was the travel agent and were the only ones who could make the change. After 2 hours of being on hold with CheapTickets, CheapTickets was able to get the United Airline part of the reservation made the correct. I was then told that they - CheapTickets - could not make the change on the second part of the reservation. That only New Zealand Airline could make the change.

They are the worst company with worst customer service rep. I had a flight to India. They gave me Air Canada without informing I would need Canada visa. I come to airport 2 hrs before the flight. Air Canada said they can't give me boarding pass, asked me to call CheapTickets. When I called they kept me on hold for 30 mins. Then a guy talk, connects me to someone in Mumbai, India who does nothing just keeps me on hold for 2 hrs. I asked him if he has cancel my flight to Air Canada. He kept saying to me "I am booking a flight, then I will cancel Air Canada." I ran out of battery, after 3 hrs on phone, call got disconnected.

I booked a trip for May through your website in January - I also purchased the "insurance" for the ticket at the same time. A very good friend of mine happens to be getting married on the same day as my return flight. When I realized I would not be back in time for her wedding, I contacted your company to change my flight to an earlier time. I was told that it would be an additional $200 PLUS the flight. When I asked why I had to pay an additional $200 I was told that it was American Airlines that is charging the fee. When I contact American Airlines to try and work directly with them, I was told that it was "CheapTickets" who was charging me the fee. Which is it? YOUR COMPANY or AA?

I wish I would have read the reviews earlier. A week ago I tried to book a ticket round trip flight and I received an email stating it's not confirmed yet they need to double check with airline - which is okay. I get the part that people overbook and you end up not having a seat. But a day later I actually got a email with the subject: cancel - because they couldn't confirmed if the reservation is canceled. Well cool too so I call just to make sure before I go ahead onto airlines direct page to book it which I did but then a few days later I still get charged. So now I have two tickets. Now to the point I called customer care at least about 9-10 times spend days and hours to get someone on the line that barely spoke English, had to explain myself over and over again just to have the phone hung up on my face after waiting on hold for several mins.

I have been calling for over a month and been nice about it at first! CheapTickets have REFUSED to refund me my tickets that I cancelled! I have been treated like garbage, sent from one representative to another with countless HOURS on hold. Your company is a joke and we HAVE BEEN ROBBED!!! I have never had to deal with such lies and bull in my life. I've even asked to speak to a supervisor and they WILL NOT ALLOW IT. I get put on hold OVER AND OVER AND OVER AGAIN. I will continue to call unless this is not resolved immediately and you'll give me the money from the tickets. I am contacting my lawyer.

I called to buy 3 flight tickets to Costa Rica from NJ (USA), and the total price was $1,595.65. I was told by the Chinese agent (several times) and when I saw the e-mail confirmation it was a different amount (2,053.23). The difference is pretty big, I thought it was a scam. I keep calling the customer service phone number (China - Philippines - India) and they kept saying they going to called in 24 hrs starting on Thursday. Then on Friday they said 48 hrs (they never called me back). On Monday they said 24 hrs (they never called me back). It's Tuesday, I called once again and they said in the next 24 hrs. Every time that I called they kept me on the phone for at least 30 min. Also the first time I called to complain the Chinese lady told me I need to disconnect (laughing) that's when I thought it was a scam. I would let you know what they'll say after the next 24/48 hrs. Worst customer service ever, this would not be happening if the call center would be in USA.

Worst. Customer. Service. Ever. Right after booking a flight to Dallas, I received and email confirmation. Oddly, the email was addressed to "Rolasaleh". I say this is odd because this is not my name. I checked the details under "my account" to find someone else's information! An address in Jordan (I live in the US) and a cancelled trip to Dubai. Suddenly something clicked. About two years ago, I received a call from the fraud department of my bank asking if I had booked a trip to Dubai. No, I hadn't, I told them. Someone must have stolen my credit card information. Chase agreed and stopped the charge and I had to change my credit card number. That was fun.

I was charge $165.00 for Saturday night on a room that for health and sanitation reasons should have never been offered to a customer in the first place. To make it worse, the room was advertised at $74.00. I NEVER SHOULD HAVE BEEN CHARGED A DIME CONSIDERING LIVE ROACHES, DEAD ROACHES ON THE UNCLEANED WALL, NO AIR CONDITIONING AND NO WINDOW SCREENS. IT WAS A NIGHTMARE. Unfortunately, this is my experience that I dealt with while on vacation in sunny Florida during March 2016. Here is a response to Cheap Tickets customer survey. They responded with a prefabricated auto response apology and said that the hope they can serve me better in the future.

CheapTickets is the worst travel service!!! They are based out of the Philippines and they barely speak and understand English. Not only that, but they are dishonest. When the airline rescheduled my flight to the following day (a whole 24 hours later), I called CheapTickets. The agent called the airline while I was on hold, who told the agent they would refund my ticket since it was rescheduled 24 hours later and asked the agent to do send an email to the airline asking for a waiver code.

The site offers packages but within each one, there were costly and timely flaws. Hotel said that CheapTickets doesn't display hotel fees, $13 extra a day. Car rental also had additional fees and the rented vehicle had a slow leaking tire that we had to repair which interrupted vacation plans. The flights allowed me to pick the seating beforehand but our seats were never confirmed by CheapTickets and therefore, we all had to sit separately. I had a senior mom and a 5 year old. Finding people on board who were willing to at min keep me with my 5 year old was difficult. The airline said CheapTickets never confirms seats. Beware. I will never ever use this site again.

I called to change a flight. Could not understand the women at all. Had to ask 10x to repeat. Did not speak English well at all. Then proceeded to put me on hold for 47 min comes back on and says "we have to charge you another $200 plus the new flight amount!!" She was not helpful nor was she able to assist me in the matter... Will never book with them again and will pass this along!!

Don't ever book anything with them. They do not have the best price and they don't give a rat's ass about their customers at all. Rude and incompetent. I even asked for their names and they have not given it to me. I will be telling everyone I know about their horrible business and every review site I can find. I am still on hold. It has been 4 hrs. They made a mistake with my flight schedule but all they can say after 3 phone calls, 3 representatives is, "There is nothing we can do" and I still get stuck with the charge. What the hell!!! I had to speak to 3 different people at 3 different call service center who, all of them, could not connect with each other to figure out the same problem only to tell me after hrs of holds the same "solution".

On March 11, 2016, I had made reservation CheapTickets for the line hotel in California. I have received email with confirmation that everything was confirmed and approved. I had paid my reservation in full. I'm responding to this email due to the fact my hotel reservation was canceled without my knowledge. I have not request for it to be canceled. On March 11, 2016, I been on the phone with CheapTickets all morning and no one could help me. They told me someone will call me in 3 hrs. No one called. Called again and they said the same. Waited until 12 am midnight, called CheapTickets 5 times. And sad how their customer service is the worst I ever experienced in my life. How no one could give me an answer.

I attempted to cancel a car rental reservation using the confirmation number that CheapTickets emailed to me. I was unable to do so online, so called the number provided, not an 800 number, and tried working with an agent whom I could not understand. He kept telling me he I had to do it online. When I went online it told me I need to call them. After speaking with numerous reps I'm still not able to cancel or get a refund.

I don't even know where to begin with these liars and scammers. I booked a flight about a year ago, missed a letter in one of the names. I immediately called the second it happened and they refused to add the letter. My aunt works for Aeroplan, she says these things are the easiest fix, but they like to get your money by making you cancel and rebook. I went to China Southern Airlines directly with my complaint. They issued a letter and email stating it was okay to add the letter in, that there was no need to cancel.

Initially I bought a ticket with CheapTickets for my trip in May 2015 and I rescheduled my flight to May 11th 2016 and on emergency I called CheapTickets on Feb 26th, 2016 and rescheduled it to Feb 28, 2016 8:20 pm and got a confirmation from CheapTickets. After I get to the airport Qatar Airways couldn't find my reservation and I was trying to talk to CheapTickets rep for an hour and finally before one and half before flight take off I was told to ask the Qatar rep try to rebook the ticket and pay the price $385. Even though we made a transaction, ticket didn't go through and they have rebook the flight for next day for $115. All mess happened because of GLITCH in the CheapTicket system which messed up my day.

You will be disappointed. Customer service sucks. Can't understand these people. Talk way too fast. Will not give you any info on your reservations even though you make it w/ them. 2 weeks to get a refund on a double booked flight.

I attempted to cancel a car rental reservation using the confirmation number that Cheaptickets e-mailed to me. I was unable to do so online, so called the number provided, not an 800 number, and tried working with an agent whom I could not understand. She kept telling me she could not find the confirmation number when I was reading it from the e-mail. I gave her location, dates, confirmation number from Cheaptickets, name of driver of the car. She kept telling me she couldn't find it.

I obtained a flight for February 11th, 2016, from SJU to ICN. I received the confirmation e-mail once the flight was purchased, and it said Departure date: Thursday February 11, 2016. When I arrived to the airport to take my flight, they couldn't find my name in the counter so I gave them my confirmation e-mail in case they needed any information from there. They still couldn't find it, therefore they called Cheaptickets. When the woman in the airport called Cheaptickets she found out that the reason my name was not in the flight was because Cheaptickets had booked my flight for February 10, 2016, but they had send me the confirmation for February 11th. The airport associate tried to argue my case since she could clearly see the confirmation e-mail that was in my phone, but she concluded that she couldn't do anything and that I needed to call myself and argue.

I bought 2 tickets to the Phantom of the Opera and was charged $180 each. When the tickets came it was stamped $99 on each ticket. I feel cheated and ripped off. I will attempt contacting them and will never use them again.

I made a hotel reservation for December 29th instead of 28th. When I was ready to check in at the hotel, they told me "the reservation is not for today 28th, you have reservation for tomorrow." I request to cancel the reservation for the 29th. They told me they can't. I have to do it through CheapTickets. I call them and I mention "I made my reservation 2 hrs ago but by error I did for the 29th and need please to cancel." They refuse because I did online reservation. I mention they can still sell the 29th if they allow to cancel but they refused. Customer service people are most of them in Philippines. Terrible service. They hung up the phone. I call back again, I was on hold for 15' to tell me I should read the rules for online reservation.

I am a veteran of the Vietnam era and my son is also a veteran with 100% disability due to chemicals to which he was exposed while serving in the Army. I purchased a round-trip ticket for my son and granddaughter to visit. On the day they were to travel, my son experienced a medical emergency and was taken to the VA hospital ER in Seattle. The trip back home to see dad and mom had to be cancelled. Not to worry, however, as the representative for CheapTickets assured me that the tickets were still good for up to one year and could be used during that time frame.

I will never use a third party company ever again. I had to cancel a flight I was planning to take in December. When I canceled, I was informed that my money couldn't be refunded but I would be given credit for my canceled ticket ($88). I attempted to use the credit to schedule a flight for May and was informed that in order to use the $88 credit, I would have to pay a $200 booking fee. The representative herself agreed that using the credit was a waste of money and that the entire system of "credit" with Cheaptickets is useless.

I'm literally in tears writing this. I've never been treated like this in my life. So, I booked an emergency ticket through CheapTickets. I called to let them know that I'm running late two hours before my flight. They had me on hold for roughly two hours. When someone finally picked up, he apologize that their network has been very busy but I won't be charged another fee for rebooking. Then he asked me to hold again, for another 35mins. Then, said he needs to talk with his supervisor. Had me on hold again for another 25 mins then came back on the phone that they will get back to me, that they are waiting to get back confirmation from British Airways. These folks are inhumanly unprofessional and wicked. I slept at the floor of the airport overnight and I writing this at the airport as I type. This whole ordeal is extremely painful.

I just had the worst experience with Cheaptickets. Customer service was horrible... it was 9 hours of going back and forth with them, hours of being on hold and incorrect/misleading information. Due to a health issue we needed to change our flights and they were the most unhelpful, rude and uninformed employees I have had to deal with. I am mentally and physically drained over this whole issue and will be taking this issue up with the Better Business Bureau. The way that Cheaptickets handled my situation and how they treated the situation was completely unfair. Needless to say, I will NEVER be using cheaptickets in the future and recommend that no one else use them.

I buy 3 tickets from cheaptickets.com, the total cost is $1500, but I cannot fly because some of reason, so I call the hotline to cancel my tickets 2 days (Dec 22, 2015) before the flight. The hotline told me after my cancellation I can reserve the value ($1500) for future booking but I need spent 450 for future booking. I agreed about this and I got the email that I can use this value before 22 Nov 2016.

I booked a trip to San Diego for Dec 26-31, 2015. I had to cancel my flight due to my dad's health. The cost paid for the flight was $570. I cancelled through American Airlines because I did not want to deal with CheapOair anymore! The CSRs continually interrupt you when you are speaking, have no listening nor customer service skills, and put you on hold for long periods of time (10-15 minutes).

We purchased airline tickets through Cheap Tickets in February 2, 2015 for 8 people departing from Atlanta, GA on December 19th, 2015 to Barbados and returning on December 24th, 2015. The tickets were very expensive. We purchased these tickets after booking Sandals, an all-inclusive luxury resort, for those same dates. We coordinated a large group code with Sandals to celebrate A family member's 40th birthday whom the trip was for. On December 23rd around 2:00 PM, a group member wanted to check in for our return flight on the 24th. At that moment, he learned that our flight had changed to depart an entire day earlier leaving at 4:15 PM on the 23rd!!! This was one full day earlier than we expected!! Eight people scrambled out of the pool to their rooms to throw their things into the suitcases, quickly check out of the hotel, arrange for transportation and get to the airport in time for the flight.

I bought a flight through Skyscanner with Cheaptickets.in. They sent me a "e-ticket" saying confirmed. Months later I checked the flight with the airline and it turned out that it was never confirmed by the airline. Only When I contacted cheaptickets.in did they confirm that the flight was full and I could not get on it. Even though it was already paid for and they said it was confirmed. All they would do was to give me my money back. This left me with no flight and no ability to get one. The prices had almost 4x since I booked with them. They refused to help me get another flight.

I received an email stating the following: This email is to confirm that a refund for your cancelled ticket is already processed for the amount of _. Expect that refund w/in a maximum of 45 days. Waiver code of _. Thank you. Have a good day!

I booked flight. Hit button for travel insurance. Message indicated the insurance was added but when I went to cancel the flight due to sickness in family, the insurance wasn't there. Though I explained the situation, no one seemed to care and I lost my money. I will never ever use that service again. It is a big inconvenience and a scam company.

To be brief this company will cheat you anyway they can. We authorized $1500.00 to come off our CC and they charged us $2900.00. They did not forward a receipt so we did not notice until we checked our CC balance on line. We called and called, were on hold endlessly hour after hour and the only way we could get the charge reversed was to cancel the flight. Which they would charge us a cancellation fee.

I would never recommend this site to anyone. I have spent the last three hours online trying to book flights for my family and I on www.cheaptickets.com. Every time I selected the flights for my family and I, entered our information (which is not a quick task), selected our seating arrangements since we have small children and entered my payment information, I received an error message that stated my request could not be processed at this time. The error does not let you know whether you entered your payment information incorrectly and your payment could not be processed, if the site was experiencing issues or if the flight(s) you selected are no longer available, etc. I finally gave up and called customer service after trying numerous times to book our flights.

Initial quote: $111 first day of hotel, $97 second day. I PAID $315.50 plus $101.79 to upgrade to a cleaner room (Circus Circus in Las Vegas, don't use the MANOR area). Rent a car (Hertz) initial quote $89, I paid $339.68 ($109.01 just to make the reservation and $230.67 for the use, total $339.68). Also, Hertz never mentioned they charge $35.04 to add another driver even when I asked. The only quote didn't change were the plane tickets to Las Vegas $308.20 each person. (United). It's amazing how these companies steal legally! I won't use never again Cheaptickets, Circus Circus (The Mirage Hotel is cheaper and better quality) or Hertz. I hope this review helps other people.

We purchased round trip airfare from Boston to Grand Bahama with one stop each way. On the fourth and final leg (from Ft. Lauderdale to Boston), the carrier was supposed to be Jet Blue. The flight was first delayed, then "cancelled". Jet Blue was offering no further flights that day, but offered to "work with" each of the 300 passengers - one by one - to get them on a flight the next day. After scrambling around the airport, we found a flight to Rhode Island (at least close enough) that night. We contacted Cheap Tickets because their "partner" had failed us, and we just wanted a credit for the value of the trip home (about $380 for two). They said they couldn't credit us $380 but Jet Blue would reimburse the "value" of the cancelled flight. Jet Blue offered a total of $120.18 for two passengers to get from Ft. Lauderdale to Boston - it costs more in BAG FEES to send two bags on that flight! And Jet Blue still has one of our bags!

In my attempt to book a Hotel & Flight package the CheapTickets.com system stated that my bank authorization was denied. Thinking I had incorrectly keyed in my info I reentered and the same message appeared. I contacted my bank who stated the flight charges were received TWO TIMES but nothing else. They also stated that there were no issues with authorization or restrictions on my account. With this information and with my bank on the line I attempted yet again with the online transaction and I received the same error and the bank say the flight but nothing else (again). Everytime I spoke to Customer Services at CheapTickets I had to repeat everything over again and at one point they tried to manually enter the reservations and the error was still there. CheapTickets kept stating that the issue was on my bank side not their side.

The website say we can select seat before check out; it's liar. There is page for select seat before check out and it acts like the process is go thru. But I got confirm e-mail told no preference seat. I try to choose seat again and again but they aren't success. This website liar about selection seat. Use other website that let you choose seat or not liar. Customer service isn't helpful. I bought ticket with other web before, they told which flight can select seat or which flight cannot.

Horrendous experience using Cheaptickets.com. They were unable to fairly resolve my dispute which should have been easily done. My recommendation is to not use them. Please look at all of the reviews on Trustpilot.com and other websites indicating their basic methodology of doing business. By viewing all of the negative reviews indicating lack of problem solving, bad customer service, and generally questionable business practices, you will understand why you should buy your tickets elsewhere. You can easily be spared.