CheapTickets Reviews

Our flights to Scotland and Ireland were canceled by the airlines in April 2020 due to COVID. We did NOT cancel these flights. I was unable to obtain a refund for all but one flight. After getting a confirmation email stating that we'd be refunded in 6 to 10 days, 30 days passed and no refund. I called CheapTickets (they're who we put our trust and money into). I was literally told; "We show the money has been refunded, but we can't determine when the airlines will refund you, so just wait until that happens". Uhm, I think not! You don't tell your customers to just wait and that's all the info you can give them. People are entrusting this company with their money! That is utterly unacceptable and I said as much.

My airline flight to Aruba was cancelled due to COVID back in March 2020 ($2,400), the airlines (United) reimbursed Cheaptickets on June 9, 2020- I sent them proof from the airlines website. To this day January 25, 2021 they are saying they did not get the refund and therefore they are not giving me my refund. ALL flights were cancelled due to COVID, my purchase was with them not the airlines, I did try to call the United Airlines and advise them they they are saying they did not get the refund and was advised that they can't help me because cheap tickets has to call them. Not once did cheap tickets indicate that they are going to call them... even with the proof from the UNITED site showing that they sent a check to cheaptickets on June 9, 2020. WHY DON'T THEY CALL THE AIRLINE- because they don't want to reimburse....

I bought a domestic flight which would not cost me not more than 250 dollars. I tried Cheap Tickets and when I saw the statement they charged me over 2k. I called the customer service which they have policy of no fee cancellation if less than 14 hours. I did and the customer service said it would refund in 1-3 days. The money has not refunded and I called again and was told me to deal with airline company. After argumentation that I bought through cheap tickets, I was told that would be refunded in 8 business days. Making the story short. I got overdraft fee in my account and still waiting for my refund.

Do not use Cheaptickets to book a flight. They don't have up-to-date airline scheduled flights, site crashed; ultimately days later reversed the destination of a flight because the original flight departure time and day did not exist. They charged my credit card and refused to refund the price of the erroneously scheduled flight. Go directly through the airline you will be flying on.

Cheap Tickets charged me twice and then told me I had to wait 7 days for a refund and overdrew my account which cost me an overdraft fee. All They could tell me is, "sorry for the inconvenience." I would not use the site or Expedia ever again.

Purchased tickets one year ago. Had to cancel trip due to health condition. I was told I had one year to rebook tickets and not lose my money. Tried calling almost every day. Either I get put on hold for hours or I get hung up on. Seems to be doing this on purpose so I can’t rebook my flight. This went on for weeks until my deadline to rebook passed and I lost my $1300. This is the worst company ever!!!!

My husband was flying this Sept 2020 to watch a college football game in Portland Oregon. Football was cancelled because of Covid-19. Portland also was having bad riots, it wasn’t safe. My husband and his friends cancelled the trip. He bought the insurance from Cheap Tickets. The other 2 guys booked with Delta directly and got a full refund within 7 days. Cheap Tickets said it didn’t fall in the guidelines to use the insurance. After many conversations online and on the phone and a bad review on Twitter they contacted us and they are giving my husband a voucher to use within two years. Do yourself a favor and just book directly with the Airline. They usually have the same deals anyways.

I purchased a flight on June 14th, I cancelled said flight within 1 hour of booking it. Called and spoke to someone who stated my refund would be credited within 72 hours. All of a sudden today 6/18 they are stating I never cancelled the flight and they randomly cancelled it themselves and will now only give me a credit to their website. Been on hold for over 2 hours, and get nothing but how they didn't do anything wrong and I am wrong. As the customer, and during a world wide pandemic I would think they would have a bit more customer service. I will NEVER use their service again, and honestly if I could rate them a negative star I would. HORRIBLE HORRIBLE HORRIBLE.

Goodness, this is a rather long and unnecessary story, but I’ll paraphrase: Initially, I booked a flight to Morocco. Like many of us, I had to cancel my trip due to the COVID pandemic. The policies of Cheaptickets regarding cancellations is ridiculous. It took 3 weeks before I got an email and moreover, when I called to confirm, it WASN’T CANCELLED! Once my cancelled flight was confirmed, I received my flight credit to use towards another flight. I read on their website that I had to call to use my credit? WHY???? If customers have a credit to use, why can’t we use it as quick as a click of a few buttons on the website? It saves both the company and consumer the stress of calling, and prevent HIGH call volume! To use my credit towards another flight, it took 3 phone calls all in which took an hour or more, to use my credit.

I booked a business class ticket with CheapTickets with British Airways as the primary carrier. On the day before the flight was supposed to depart I checked both cheap tickets and British airways websites and they both said my flight was cancelled. I contacted cheap tickets website on the 12th and was told they could not contact British Airways. The person I talked to said they were going to refer my case to a contractor and I would receive a reply within 48 hours. On the 15th I decided to call again and explained that I had called on the twelfth and did not receive a call back as I was promised. I was placed on hold five separate times and the final person told me I would need to wait an additional 6 days! The excuse I was given was COVID 19. This is just an excuse! IT does not take 10 days to process a refund!

Unbeknownst to me, when I sought to book a flight on Jet Blue to Florida, Cheaptickets commandeered my attempt. It popped up, and I believed it was a legitimate way to book a flight. Boy was I wrong! It was a nightmare. As soon as I booked my flight, I was NEVER able to contact this company again. Furthermore, it convinced me to book insurance with Travel Guard, another scam operation. It led me to believe that I could get insurance if I cancel or change my flight. all lies!!! It was impossible to contact these companies to cancel our flights. Most egregious, they do not honor senior citizens during the corona pandemic. They took my money and ran. It took me 15 hours to contact a cancellation of my flight on March 8-9, but I was told there is no compensation or even a waiver of my flight to another date. Stay away!!!

Virus causing rescheduling. Two means of contact

We booked our flights regrettably through Cheap Tickets, biggest mistake of our lives. They helped themselves to an extra $3k out of our bank account, plus their fee plus the ticket prices. Then when I tried to cancel they took out a further $1k+ for the cancellation, they claim Qantas wouldn't return the cancellation fee and Qantas say they never ever received payment for the flights in the first place. OMG what a great way to kick off our wedding in the US... I don't think I've ever been so angry and upset at the same time in my life.

I ordered tickets for a play from CheapTickets. After I received the tickets I called the venue to confirm the tickets. I was told they were fake. I called customer service for a refund and they insisted that unless I got a letter certified on company letterhead saying the tickets were fake, I could not get a refund. The manager I spoke with was belligerent, and it is not an exaggeration to say that it was probably the worst customer service experience of my life. I will never buy tickets from this site again. I advise you not to as well. They're scammers.

I booked a hotel reservation on Cheap Tickets.com on 9/23/2019 for a Hotel in Vientiane, Laos to stay at Baaris Residency & Apartment on 11/14/2019. On the reservation it stated 6 Adults, 3 bedrooms apartment, 3 double beds, 1 twin sofa bed. When we arrived at the hotel the man at the front desk looked at the Itinerary and said, "We will not honored your reservation because the price on the reservation is incorrect. It should be more." Let me remind you. We all just got off a plane coming for San Francisco. It was late and it was very hard to get a hold of cheap tickets when you're in a different country.

They sold a ticket with a connecting flight from 2 different airports without informing me when I purchased the ticket. I had no way of knowing, my flight arrived, I went to check-in to my connecting flight only to be told it was at another airport. The second airport was 1.5 hour & $50 taxi ride away. This caused me to miss my connecting flight, leading to a $500 fee from the airline and an overnight hotel charge. Plus it was in a foreign country and I couldn't speak the language and put me in a dangerous situation as a solo female. If they had explicitly stated the connecting flights were from 2 different airports, I wouldn't have purchased the ticket and the problem would not have occurred.

Purchased $400 worth of air fare to Edmonton, Alberta. Additionally purchased cancellation coverage in the event I needed to cancel. Being self-employed, plans changed and I was forced to cancel. Turns out that my trip insurance was handed off to a subdivision of AIG (remember THEM?). Two hours of fighting my way through their on-line claims service, only to learn that my claim was "rejected" because it was NOT one of three things:

Awful experience with these people.... Went to retrieve my tickets the morning of the event and found out they never actually sent them at all. 2 hours of panic and customer support lines manned by ineffective agents not well skilled in English and... Run in the other direction if you ever think about buying tickets from these guys.

This company sold me tickets to a baseball game, and then the morning of the game called me to inform me that someone else had purchased my tickets and I no longer had them. How can you resell tickets you’ve already sold?? I called them and they only had standing room only tickets left or tickets that ran $200 each. I had paid $32 each originally and they would not offer me a discount whatsoever. What a joke.

What on earth is this company thinking when they want to charge premium of 35% on a ticket purchase. I got charged $70 + $7 email delivery on a $200 ticket. That's a ripoff in a digital package. I can't believe this exists.

First let me start off by saying that I am a very easy to please person, and I really have never left reviews but if this can save anyone from the headache and stress this has caused me I want to leave this review..Now you now that Cheaptickets.com is a secondary ticket market re-seller and in my opinion they are absolutely the worst and I mean the worst website company that you could purchase tickets from. We bought tickets to our event well in advance and I mean we paid for them in July and our event was in September, if that tells you anything! I never received anything but a few confirmation emails, I reached out to the company and they assured me I would have my tickets for my event blah, blah, blah. Literally two days before our event I receive a message stating that my tickets have been accidentally purchased by someone else and they are going to FREE upgrade me to better seats.

My husband bought airline insurance and needed to change his ticket for a business trip. They said he needed a doctor's note to change his tickets. If you buy insurance you should be able to change your tickets for other reasons besides just medical reasons. They have been very difficult to work with and we will not ever purchase tickets with them again.

Case #**. I ordered a round trip package to Puerto Rico, and to download the app you get another 15% off. Well I didn’t know that till right after I paid for the package. I called them twice and on the phone with them forever. I asked to speak to a manager and no one would get on the phone with me. The representative said they’ll get back to me with an email within a few days about this. Well I never heard back from them. I sent them a few emails too, asking them if they can credit my account for the 16% and they said to call them after I got nowhere!

This organization is a total scam! I booked a trip to Ireland in July with them, and could go not on the trip for health reasons. I called to cancel my flights with an idea to rebooking with the amount of the original ticket for a flights to England in September. They charged me a $1,000 cancellation fee! I had to send them an email with a photo of my passport and other nonsense for them to cancel. Today I looked on British Airways website to determine the flights I wanted to England this September.

I just wanted to come and give a positive review to the customer rep who helped me out yesterday. Her ID number is **. I had an error with a last name that was incorrect which was a mistake on my behalf. She was able to handle and fix the trip coming back but because it was the day of the one going out I had to speak directly to the airport. Come to find out I can't change an international flight name change. The rep advise me of other flights but they were too expensive. So I had to repurchase another one way. Long story short it was a mistake on my behalf.

I would never buy tickets through CheapTickets ever again. Any transaction you make they will hide behind the fact that all sales are final. So if you have any sort of issue with tickets you purchased as I did and dispute it with them they will not help you out at all. Then when you go to dispute it with your credit card company they will throw the "all sales are final" in your face and cancel your dispute. Lesson learned the hard way! Avoid or you might be next!

I bought tickets to PA earlier this month for over $500 and for once I bought the $38 cancellation insurance. I have never done this before. So, on the day of the flight, my car died...really died. On the side of the road about 2 hours from the airport. Of course I missed my flight and so I went through the process of requesting a refund for the tickets. After a week or so, I was told that I didn't have a reason to get a refund. I had to either be sick, or have lost a job, if the flight was going to the job. What's the point to buy the cancellation insurance if you have to almost be dead in order to get the money back. Sheesh.

When I arrived after an 18 hr flight the receptionist couldn't find my booking... Finally after 20 minutes or so she found it and confirmed it with the manager. This hotel was paid up front when I booked it in the States.

My brother-in-law purchased a ticket with CheapTickets for me to visit my sister. A name correction needed to take place on my flight. Despite repeatedly calling and asking for the change, the company apologized but did nothing. At least twice the hold time was over an hour and two calls were also excuses about their system being down two consecutive days. When I demanded to speak with a manager I was told that the manager will tell me the exact same thing and to call American Airlines. American Airlines CANNOT modify a third party’s ticket. CheapTickets has provided the worst possible customer service and I caution others to be meticulous about your reservation if you are taking the risk because this could be a very poor experience.

I purchased plane tickets and paid $860.00. My flights were canceled by CheapTickets agent. I was told it was a bargain ticket and can’t be canceled or refunded. However my flights were canceled and no refund provided after being told I would receive a refund for $860.00. I wasted $860.00. If the agent wasn’t supposed to cancel, how did she have capability/option to cancel a non refundable flight? Biggest SCAM and RIP OFF!

I booked 4 nights St. Louis Renaissance Airport Hotel. $583. It was non-refundable. Unfortunately, my travel companion was unable to come. I spent over an hour with CheapTickets and the hotel, bounced back and forth. Hotel said it was up to CheapTickets to consider waiving the penalty. CheapTickets said it was up to the hotel. The hotel explained that they had already sold the room to CheapTickets. CheapTickets sold the room to me, and THEY would have to process any waiver. Yes, yes, I know, my fault for buying non-refundable and business is business. But, I did not arbitrarily cancel my reservation and it's over a month from now. Easy for them to re-book. I was hoping for human kindness. From CheapTickets? Ha, ha, ha... Never again. Next time I'll use CheapTickets to find a place I like, note the expense, and call that hotel directly and negotiate. Lesson learned.

I booked 2 tickets through CheapTickets and I was informed via their call centre that it was in Canadian dollars, it turned out that they charged me in USD dollars totalling a difference of approx $2000. I paid extra for my two tickets. Worst customer service and they totally misrepresent themselves as they charge in USD and not Canadian funds. We didn’t know until our visa bill came in the mail. I was unable to get a refund nor the price difference back as they denied it. This was my first time and last time using this company.

I am going to NY 5/18/19 and wanted to see a broadway show. So, I searched for "cheap tickets NYC" and CheapTickets.com was one I looked at. 3 tix to King Kong cost 251.07 from them. If I went to the theater "Broadway Theater", would have only cost 202.17, called CheapTickets to ask to match the ticket price at least 49 v. 61 and they would not even do that. Lesson learned - DO NOT BUY VIA CheapTickets.com.

My wife and I purchase flights and hotel for a special occasion celebration. The flight was cancelled and we lost the hotel reservation. CheapTickets refused to reimburse us. The company does not stand for the services it sells. Do not do be deceived by their offers or do business with them. Make your travel plans with a reliable travel site.

We booked a ticket through CheapTickets for the flight Delhi to Mumbai a couple of month ago. They canceled their flight and I got the refund from Jet Airways as they provided us with the documents and all but these cheap persons are not refunding my money rs 12000. THEY ARE BIG FRAUD. They are just making us fool by saying all other thing and sending fraud mails. They are just frauds. Don't book any tickets through this agency.

They are biggest rip off going you buy A protection plan. They want to charge you $200 to change a flight when the ticket is only 230. Do not go through them. Use Expedia!!! Worst I’ve ever seen is CheapTickets scam artist. If I could give them zero stars I would. They don’t even deserve one star.

We purchased Lady Gaga tickets in August for her show at MGM Park in Vegas for Feb 2nd...way ahead of time. Received confirmation # and PIN #. Also rec'd reminders to print our tickets 2 and 3 weeks before concert. Got to Las Vegas and presented our tickets a half hour before start of concert and were told these seats were already occupied! MGM SAID THERE WAS NOTHING THEY COULD DO FOR US BECAUSE THE OTHER COUPLE WAS ALREADY SEATED. We made a special trip to see this concert and never was there an indication from CheapTickets that there would be a problem. They sold these tickets to multiple buyers... How does this happen? This should NOT happen. Will never use them again...

I bought a round trip ticket (Calgary---Kolkata) on China Eastern using CheapTickets on December 25, 2018. The outbound trip starts on February 28, 2019 and the inbound one on March 17, 2019. After the payment was made, I did not receive any confirmation email even after 24 hrs. I called CheapTickets. They said while booking, the price of the ticket had gone up and now I have to pay an extra $100. I vehemently protested and told them that if they don't issue me the confirmation within 24 hrs, I will take to social media and report the incident. The representative right away issued the confirmation email.

I bought two tickets for my wife and daughter to travel back from overseas. My daughter got a fever and I paid the fees to change the tickets to two days later (Christmas day actually). CheapTickets sent me an email saying everything was all set and no need to call. The email outlined the changes and the fees. Then about 30 hrs before the new flight they email me saying the airline cancelled the flight. So I called them and the airline itself. The flight was not cancelled. CheapTickets put two people on one reservation so the airline cancelled the reservation.

I bought a ticket and canceled the same ticket within an hour, due to unforeseen circumstances. I then bought another ticket the next day that I was able to utilize. After I canceled the first ticket online I received an email that said I would get a full refund for the first ticket purchased. I waited about a month for the refund. Finally, I called the company and then they told me that I shouldn’t receive any refund and the only reason I was going to receive a refund was the email I had as proof. Had I not had the email they would not have refunded me my money. Also they didn’t give me a full refund, they shorted me $8 but after an hour on the phone I was willing to let the $8 go. Do not use this dishonest company! They hope you forget about your refunds so that they can line their pockets with money! Immoral company!!!