CheapTickets Reviews

I recommend booking a plane ticket directly through airline. If for some reason your flight gets cancelled it is easier to be compensated through the airline (a good one). Cheaptickets.com will not compensate or help you even though you booked your ticket through them. They will give you points that don’t few cover half of any future booking and that you won’t ever use. They will also tell you to handle things with the airline directly. You are not saving anything.

Booked trip with first round trip, arriving in city 1, departing city 2. 2nd booking for a flight between. Airline canceled one connecting flight; CheapTickets said we have to rebook everything, including 2nd booking thought nothing was affected. Rate now 3x higher. Doubt that would be policy of the minute if rate down. The round-trip tix were $700 higher and told we had to pay that…. They let us cancel and rebook dif airline. That middle fight was still double original cost. Everything completely insured (both times - we had to fight for reimbursement of insurance since they cancelled).

Do not buy any packages in Cheap tickets. I had a very bad experience. I booked a package to Maui and cancelled within 2h. Only my flight was refunded and I was charged $2600 from hotel. I have reached out to Cheaptickets many times, they opened a ticket which stayed in their queue for a week and then when I called they said the hotel did not refund. The cancellation policy seemed clear that within 24h the package is fully refundable. And I don't even think Cheaptickets tried. If you get into issues they will not help. I lost so much money and they did not even try to call the hotel for me. When I called the hotel, they said I need to reach out to cheaptickets as they are the ones who charged me. What a sad story. Manohar

Never again. My flight from Philly to Miami was cancelled. Wait time to re-book through AA was over 7 hours on phone and 5 in person. Booked another flight at a different airport to get to Miami so I would not miss my cruise. Cheap Tickets rebooks me on a different flight WITHOUT MY CONSENT OR PERMISSION to leave 8 hours after I was already on my cruise. Send them a message to cancel me off that flight and am on a chat hold for over two hours with no resolve. Fast forward to my flight home and they have cancelled my entire trip. I had to buy yet another flight home. Message them and they say sorry about your luck. You changed your itinerary. THEY changed it for me and then cancelled everything. Be VERY leery and go with a more reliable company. Cheap Tickets will do what they can to twist your words and try to make you accountable for their mistakes.

I encountered significant issues with this travel agency, which sold me a Geneva to London (round trip) ticket. I called to cancel the reservation (for the outbound flight only), and they informed me of exorbitant fees, equivalent to three times the price of the ticket. For this reason, I decided to keep the round-trip ticket. However, I didn't show up for the outbound flight. I then purchased another flight with British Airways. Without notifying me, the agency canceled my entire reservation. Consequently, I found myself at the airport with my best friend, two hours before the flight, trying to check-in. They couldn't find my reservation and stated that it had been canceled, instructing me to contact the airline. I tried to call multiple times, but it was impossible to reach them; supposedly, their customer service line was no longer operational.

I purchased ticket for August 6 and buy cancellation protection. I need surgery and want to cancel and get my money back. They don’t care. They give credit to use until Feb 25 but I can't use it because after surgery I can’t travel for months. I’m getting ready to sue them. Insurance company they’re working not responding to my claim. You can’t reach them. NEVER SHOP FROM THIS COMPANY.

I purchased a ticket from CheapTickets and when the airline rescheduled the flight to a date that did not fit my travel plans, CheapTickets refused to provide customer assistance to resolve the matter. I've included an attachment with their response. As consumers, we need to come together to expose fraudulent businesses like CheapTickets. So spread the word and let's put CheapTickets out of business for good!!!!

You will regret it. I purchased a ticket in September for October 10th and I had to cancel the flight. I also purchased cancelation insurance. They charged me $100 cancelation PLUS only would give me credit towards future flight and no money back at all. This place is a nightmare and AVOID AT ALL COST.

Have never had a worse experience with a company and their customer service. Booked a flight that said “no cancellation fee if canceled within 24 hours”. I called to cancel 15 hours later, spent 1.5 hours on the phone, just for them to tell me they can’t cancel. Will never use this website again. Legit false advertising.

Cheaptickets customer service, name change team, informed me that they simply needed a copy of the marriage certificate and a copy or photo of my wife and daughter’s passports to submit a request to change their names on the itinerary to be consistent with their passports. Over a period of three days and several follow up phone calls, I was told each time that it’s being worked on and would take only 2-3 hours. Which took nearly three. It still didn’t happen. The name change team said that they can’t change the name, but must cancel the current booking (which is non refundable of course) and purchase new tickets at the current price. Because cheap tickets didn’t change the and wanted more money, they have now trapped my wife and daughter in China, unable to come home. My daughter will have to be withdrawn from starting kindergarten.

I would rate my experience with CheapTickets website as extremely poor. On July 3rd, 2023, I purchased two tickets for a flight from Amman, Jordan to Toronto, Canada with a layover in Vienna and Paris. However, upon arriving in Amman, my wife and I were informed by Austrian Airlines staff that she was not allowed to transit through two European countries with her Yemeni passport.

I had reserved and paid for 2 round trip tickets to cancun, which I misspelled my last name on the ticket, Cheap Tickets gave me the runaround for weeks telling me to call the airline it was booked through. Eventually I had to buy new tickets from Alaska airlines because cheap tickets said it was impossible to fix my last name!! Took a very big loss and so upset that they weren't able to fix my name. None of the employees there actually know what they are talking about. One time on the phone the guy said he fixed it, don't worry about it, which was ridiculous because if it were that easy then why didn't they do it before and I never received a confirmation email. So he hung up and again I had to call again and get a different explanation how they can fix it. Then they told me to wait till 48-72 hours before the flight and the airline would be able to switch it. HAHAHA right because if I did that and it wasn't possible the ticket would be an insane amount of money. Worst experience ever!!

I bought a round trip ticket coming from Costa Rica for my elderly mother, unfortunately she suffered an accident and broke her hip before the flight, I presented Cheaptickets the Doctor's letter about the accident of my mother and to request the refund or credit, they had me back and forward for about 22 days before the flight promising me will be resolved, the day of my mother flight came and they did not resolved anything. At the end they started sending me robotics messages that I had to to resolve it with Avianca the airline.

Do NOT use this company!! They do not research or keep up with the motels/hotels they book for you. The place was literally a drug addict prostitute motel. The pool was filled in with dirt and the glass to the front door was tapped together. As a single woman, I did not feel safe and they did NOTHING to help.

I booked an economy United Airlines flight through CheapTickets in July 2021 with the intent to fly in August 2021. My family ended up having an emergency that required me to stay home instead of travel as planned, so I called and spoke with a cheaptickets representative over the phone that eventually (and begrudgingly, after trying desperately to talk me out of a credit) supplied me with a credit to be used for a UA economy flight between that date and 12/31/23.

When you get a credit for flight cancelation, and want to use it for next flight, you are required to contact them to book. They then charge you double!! To "cover" the return. You are not allowed to book yourself online... and.. the flight you find online for cheaper they tell you we "Don't get them on our screen," SCAM!!!

Cheaptickets advertises hotels that they do not check. The Super 8 in Burleson Texas is not as advertised. It was a dump for local prostitutes. I sat in the chair all night and refused to use their bathroom. The manager refused to answer my calls or the calls of CheapTickets. Cheaptickets refused to refund me the 5 of the 6 days that I did not stay in this dump. They have a no refund policy for no shows but no policy for checking out early. They should listen to their customers and at least offer a credit for future travel. DO NOT USE CHEAPTICKETS!!!

After flying to an international country this site tells me there is nothing they can do when there are plenty of flights left with other airlines that they can easily book me on. Also NEVER buy their Insurance Policy, it's the biggest scam because they will not refund your money. They'll find a way not to refund it. My recommendation is to make sure you book directly with the airlines and avoid these deceiving companies at all costs if you are flying internationally. Moreover, they outsource their customer service to outside the USA and the service is just horrible. If you want to save yourself a lot of money, book elsewhere. They pretend to give you a deal and then cancel your ticket, so you end up paying twice if you want to reach your destinations on time. AVOID this site at all costs.

Had a flight booked to Philippines. I was waiting on my Visa to get into Philippines. It did not come in time. So went to cancel my flight one day before. But they stated the ticket was with the airlines already. I called them to cancel, and they did. After I verified it was canceled the airlines stated I can go back to CheapTickets to rebook. Talked to Cheaptickets. They can not see on "Their System" that it was canceled. But they could say that they could charge me a missed flight fee, and additional $400+ with no problem.

Sept 1 I went online via google search and found CheapTickets. I picked a hotel and rental car and proceeded to purchase. Only I got a error message. I monitored my email and bank account for any confirmation or charge. On the 2nd of September I see a charge for 847.62. So I contacted my bank and submitted a claim. Days before my trip I went online to secure a hotel. Where I was only charged a fee to hold my reservation till check in. I return from my trip on the 19th of September. Still no contact from bank or cheaptickets then suddenly my account is charged back the 847.62 45 days after initial claim. I call the bank find out cheaptickets denied the claim stating a cancelation policy. But I never got anything so how would I know to cancel?

Here’s my simple, frustrating, and absolute disgusting experience with CheapTickets.com. I booked a car through CheapTickets, paid $178.47, and when I came to pickup the car I was told that Easirent doesn’t honour any of Expedia group, and I have to pay full rental price plus insurance if I want the car. After all I paid full price and picked up the car, my question is, what did CheapTickets charged me $178.47 for if I had to pay full price at the rentals office??? After 10 days of useless conversations I found CheapTickets being absolutely fraudulent site, people in customer service speak very poor English, and basically they look the way to steal your money. I do have receipt from Easirent, and proof of being charged by CheapTickets. Stay away from this absolute fraudulent site.

I will never use Cheap Tickets again! I booked a car through them and my flight changed and I had to cancel it (during Covid) NOPE. Took 400 dollars from me for a car I booked for 2 nights when my flight changed that I needed to cancel it but they wouldn’t let me. Several months later I see 270 dollars taken from my account and they have no idea why? They won’t give it back. They take money for no reason. If they have your account info good luck not getting money taken from you for no reason. HORRIBLE.

I purchased a ticket for a short flight from Athens to an island and tried to change my flight since I had to make a last minute cancellation. They informed me that they cannot help me. I have to call airline to change my flight. They gave me the number for the airline and they never pick up the phone. Then call Cheap Tickets back and tell them and they’re like, "I’m sorry can’t help." Terrible. Never again. 200$ down the drain cause no one can help.

I ordered tickets on this website for a Cincinnati Reds game and never received my tickets. I kept emailing them telling them I didn't get my tickets and they responded with automatic emails saying that I did. So I called their nonexistent customer service number repeatedly just to wait up to 2 hours and never get my call answered. I disputed my transaction with my card company who just notified me that this company told them I received what I paid for. A scam from a fake company. Don't give them your money!

I purchased a ticket through CheapTickets for my girlfriend to fly from Kazakhstan to the US. About a week before the flight, my girlfriend found out a friend flying to the US had been stopped in Germany and not allowed to proceed due to the Covid restriction of no passengers going through Germany, who were not citizens, are allowed to travel to the US. Kazakhstan is not a barred country and we had no idea this would happen. No one informed me when I bought the ticket, that there would be restrictions. I then tried to file a claim with the flight insurance I bought on their website. They told me this would not be covered under their policy. What is the insurance for?? These people are incompetent and do not care about their customers returning. I will never use either company again.

We purchased a more than $1000 ticket two years ago, paying so that we could change, alter or get a refund if necessary. We are still awaiting our money 2 years later. Last March 2020 after numerous calls, during which we would be often on and off hold for up to 2 1/2 hours, we were told that we would get the refund within “three weeks”. When that didn’t happen we called again by mid or late April and were told “it’s coming within the next two weeks”.

CheapTickets states that they will apply credits to others' flights. But this is a lie. They are currently stating that flights available are greater that the websites advertise. This allows Cheap Tickets to charge more than the credit amount. This company is a scam. Do not expect Cheap Tickets to apply a refund if a refund is due.

This is not a business, but a bunch of criminals. Because of COVID (therefore not my fault) my flight was cancelled, British Airways returned my money without any issue, CheapTickets instead refused to return the $65 fee. I hope they go out of business ASAP; a company speculating on this pandemia does not deserve to be on the market.

Our flights to Scotland and Ireland were canceled by the airlines in April 2020 due to COVID. We did NOT cancel these flights. I was unable to obtain a refund for all but one flight. After getting a confirmation email stating that we'd be refunded in 6 to 10 days, 30 days passed and no refund. I called CheapTickets (they're who we put our trust and money into). I was literally told; "We show the money has been refunded, but we can't determine when the airlines will refund you, so just wait until that happens". Uhm, I think not! You don't tell your customers to just wait and that's all the info you can give them. People are entrusting this company with their money! That is utterly unacceptable and I said as much.

My airline flight to Aruba was cancelled due to COVID back in March 2020 ($2,400), the airlines (United) reimbursed Cheaptickets on June 9, 2020- I sent them proof from the airlines website. To this day January 25, 2021 they are saying they did not get the refund and therefore they are not giving me my refund. ALL flights were cancelled due to COVID, my purchase was with them not the airlines, I did try to call the United Airlines and advise them they they are saying they did not get the refund and was advised that they can't help me because cheap tickets has to call them. Not once did cheap tickets indicate that they are going to call them... even with the proof from the UNITED site showing that they sent a check to cheaptickets on June 9, 2020. WHY DON'T THEY CALL THE AIRLINE- because they don't want to reimburse....