CheapTickets Reviews

I will probably have to wait a week to get the refund even though I never made a purchase. I have called their customer support line and got a message saying waiting time is 5 minutes. I have been waiting for 33 minutes now on hold. I am calling from Australia but luckily, I am using Skype or this would cost me a fortune. I will give them an earful if they ever answer. Bottom line, don't bother with them or other sites which seem to be associated with Priceline and Orbitz.

I was told to cancel flights first and then rebook, but now have to wait up to 1.5 months in order to receive my refund. They somehow neglected to tell me that beforehand... My trip will be history by then. Very deceptive business practices and poorly trained personnel prompt me to warn all travelers to NEVER USE CHEAPTICKETS.COM FOR ANY REASON.

Reservations could not help with the credit even though I had the appropriate airline ticket number and record locator and dates. I was transferred from Reservations to Customer Service and then given another number. By this time, I had been on the phone 1 hr and 15 minutes and still no resolve. After repeating my issue many times, the CheapTickets representation kept forgetting what I wanted and then used my name instead of my boss' name to search for his credits - after I repeatedly told her the traveler's name.

Boy, have these people even graduated elementary school? I was told that I would have to go directly to the airline as the credit had been taken back. I'm still not sure what that meant and she could not explain it either. They also stated that there was no written policy on that issue. I called the US Airways airline and even though the flight was more expensive and the refund was not adequate to say the least but finally, I did get good customer service! I'm very dissatisfied with CheapTickets!

Several times, when I called Cheaptickets, I was told to call the airline. When I called the airline, I was told to call Cheaptickets. Today, I spoke with an agent who took my number and said he would call back within 60 minutes. After 2.5 hours, he had not called, so I called back. After 35 minutes on hold, I was told that there was no record of my previous call, and I had to start again. I am now left with the situation that I will have to book an extra flight to get to the airport, as I am not allowed to change my flight, cancel my flight, or simply fail to show up for my flight.

The most frustrating thing has been the lack of knowledge on the part of the agents, the poor phone lines, and the lack of consistent information. In addition, after booking the ticket, it is impossible to get hold of the cancellation policy. This policy is only available to customers prior to booking. After booking, you are directed to a 'terms and conditions' page; but it does not state the full terms of the ticket, only the very basic terms. It is therefore impossible to look up the terms that you have agreed to unless you save them at the time of booking.

I am not writing this just because I am upset after one unfavorable experience, but this is my third experience with CheapTickets and they are just horrible when it comes to customer service. In the future, I will pay more and buy from somebody else.

I asked her to find out how do I fix it. She gave me the best way is to cancel my ticket and then buy it again. Just $100 refund fee! She said just one way I can do. She asked me like “You have to lose $100" and that it's better than I lose your ticket. It means $1068. (Is this a good word to tell a customer?) Then I asked her, “Can I cancel my ticket online?” She said, “No. If you want to cancel, I do it for you now.” Then I hang up and call China Airline again. Then I tell all. I talked to them. The man who picked up my call is so so good. He said, “China Airline can help you. But next time, just buy from the airline.” He asked me to send him my ID and passport photocopy, and then he fixed it and sent me an email. My last name was changed. I pay $0 for him. It means like Cheaptickets just don’t want to help me. She wanted to charge me $100… that I don’t have to pay. "Cheaptickets’ horrible agent." Don’t choose them.

I need the vouchers for my transfers to and from the airport, my trip to the Grand Canyon (they screwed up the date and I'm now trying to fix it one day later), and the hotel confirmation. I think these things will be all set but I've spent countless hours of my precious time waiting on hold, then waiting on hold and then waiting on hold to find out they couldn't get me the info and I would have to look into it over and over. Today was the last straw and I did speak to a supervisor but she wasn't real helpful either. I still don't have the documents I need and she said that I would have them in 24 hours. I have heard, "I apologize," at least 40 times but that doesn't fix it and they don't really mean it; it seems so rehearsed.

I did file a complaint with the Better Business Bureau. If you buy the "extras" that you would like to take separately, you get much better service! I purchased a ticket today for the monorail from them directly and I had the voucher/confirmation/ticket within 5 minutes! This is ridiculous for a so-called travel agency to cause people all these problems when they are counting on nice vacations they have been waiting for a long time only to encounter so many problems from Cheap Tickets. They practically ruin your trip!

Do these reports actually go anywhere? I would like to see Cheap Tickets improve their service pronto and put out a notice of apology of how they have inconvenienced many of their customers. I am totally disgusted with them!

My husband's bank statement showed 2 withdrawals for the previous flight and the second. Realizing this, I then contacted Cheaptickets.com customer service rep. to assist me with this issue. The total booking for the flight was $328, only a minimal refund of $91 was credited to my husband's account. I spoke to 3 representatives and was still not able to resolve anything regarding the double booking fees and one way flight that was never used. The rep said the money would be forfeited due to a spelling error with my email address. They claimed that I forgot the "H" in Yahoo, even though I have to log in to book the flight and I have other contact info in case of any errors during booking. Still, no one contacted me but the money was deducted from my husband's account twice.

After no progress was made, my husband and I asked to be transferred to a supervisor. We were able to get his name, Lander, who was the least helpful of all. He was rude, abrupt, unprofessional and continuously arguing with my husband. Lander refused to refund any booking fees when another rep before him was ready to assist us. He made no accommodations to improve the situation. At this point, my husband asked to speak to Lander's supervisor. Lander repeatedly asked my husband why he wanted to speak to his supervisor, and said that he was above his supervisor. Lander also said he was right under CheapTickets' owner in rank. He refused to transfer him to his supervisor, but did say her name was Chloe. My husband again asked to be transferred to a manager or supervisor and Lander refused to do so.

At this point, my husband said that he would be contacting Better Business Bureau to file a complaint about his unsatisfactory experience with CheapTickets. My husband made one final attempt to ask to speak to someone else and Lander refused and mockingly reminded my husband that he thought he was going to contact Better Business Bureau. That was the end of the call. I have booked several flights prior to this one and had no issues, but after this, I can no longer use the services of CheapTickets.

Today, being 3/16/2013 with a departing flight of 3/18/2013, I felt it would be important to confirm the flight with Cheaptickets due to the complications. They informed me that I have no flight reservation on file. The representative then placed me on hold to investigate what happened. The time on the phone with Cheaptickets lasted over thirty minutes. Without any apologies or notice, I was instantly on the phone with United Airlines. The department that I was now on the phone with was the reservation department, again without notice, and the agent from United is telling me that I need to pay $950 more to make my flight. This is horrific! I cannot believe this. This is a blatant con and should be investigated as fraud. I haven't even told my wife yet and my deposit for the condo has already been paid. Someone is going to pay and the sad part is it's probably going to be me. Do not ever use Cheaptickets. Stay away!

I went to get gas on my way to work and my card was denied. I knew I had $1800 limit left, so what gives? After 3 hours of calling, CheapTickets told me to call United, who told me to call the bank, who told me to call CheapTickets, and so on. I finally got it worked out and got gas and was late for work. Discover Card corrected the mistake, not CheapTickets. I then called CheapTickets to complain, and the representative told me there was nothing she was going to do to help me. I said fine, I'll blog you guys and let everyone know about this and she said, "Okay, you're not the only customer we have." Wow!

I'm taking my trip because it's too late to book someone else and it's too expensive to cancel, but I will never use CheapTickets.com again!

Considering the price I paid for this extravaganza, I will never book again with Cheaptickets.com. This trip was overcharged and I would never recommend to anybody the Sea Club Resort in Fort Lauderdale or Cheaptickets.com

Then they said because my daughter was hospitalized the day after I booked my trip, I was told there is a 24-hour period after booking where there is no insurance; i.e., insurance doesn’t start until 24 hours after you book your flight. Crazy. Why would I book a flight if I knew my daughter was going to become ill? This all took nine months to figure out. They were very evasive and had no direct lines and no names of people to work with. It was the worst experience. I got zero even though I had insurance. They looked for every single possible way to get out of it, and eventually, they found it. Exhausted, I gave up.

For the last 7 days I have been talking to CheapTickets customer service. I called more than 20 times and talked to four supervisors, all of them just assuring me that they will handle everything. They are telling me to talk to Air India, and the Air India people telling me to talk to CheapTickets. Finally, CheapTickets people talked to Air India head office and now they are telling me to go to a local Air India office to re-book the ticket. I am living in Lincoln and the nearest Air India office is in Chicago. I am a student and I don't have a car. I cannot go to Chicago which is an 8 hour drive from here. I don't know what to do. Those CheapTickets people are telling me that they cannot do anything.

At the time of new booking, one of the airlines I was originally booked for discontinued the flights to the destination I needed to go. Cheap very Cheap Tickets, after almost weekly calls during 6 months, offered me a multi-stop and longest possible trip, while only 1 stop travel 2 shorter was available on their site. In addition, they charged me the full price of the previous ticket, plus 90% of the price of the current fare between origin and destination. I end up paying for a new ticket. To cut it short, stay away from cheap tickets! And again, stay away from www.cheaptickets.com.

I then called the airline and they told me that Cheaptickets never sent them anything and that they support the refund 100% but Cheaptickets always has the same issue. They lied to me and said it’s the airline’s responsibility. But I bought the ticket through a third-party site and it must be them (Cheaptickets) who have to refund me the money. It’s been over 90 days and I've called more than 20 times and they always tell me the same thing and keep extending the length of time. I need that money to help with my debt since I had to buy another ticket because of this incident. It’s around $800 and I've been waiting for months.

After putting me on hold several times, she told me that the offer was only good for 9/4/2012 to 9/6/2012. There is nowhere on this email offer that states those dates. I have scanned the screens and am willing to email them to you. This is a bad business practice and is a bait and switch tactic. This had nothing to do with availability because the Cheaptickets manager denies that the $34 price exists. The lowest price available is at $59.50 per night. I don't want a voucher or anything for free. I just want the four rooms I planned to book for the advertised price ($34/night). Thank you.

We got our credit card company on the call and got them involved, so they realized there should only be two authorized charges. Then we blocked Cheap Tickets from doing anything further. Please try to cover all your bases and get the credit card company involved. If you can, record what takes place. The supervisor must have put us on hold for at least 20 minutes trying to process the second transaction. She said she was having issues with her system. Maybe now she will realize what a fluke their computer system is when people are trying to make reservations. In the end, it didn't matter to her anyways. It’s the worst customer service I have ever encountered!

After 2 hours, we were able to get the "Cheap Tickets" $50/person fee waived, but they stated there is a $36 fee per person from the airline they can do nothing about. Not to mention, we started off our call with someone in India who didn't want to handle the call so he told us he needed to transfer us to an international department. When someone picked up, she knew nothing about what we were calling for nor was she from an international department. This company ropes people in with discounted tickets and then causes issues for their customers so they can continue to charge fee after fee to make additional money.

The $50 discount was not applied. I was told by their stupid customer service rep that I have to use a legitimate credit card from DBS that is not linked to any credit card network. Where can you possibly find a credit card that is not linked with Visa, MasterCard, American Express or any other credit card network? Someone named Ashleigh did get back to me and the reference number for the issue I raised is #**, but I never heard from this person again. I was even told to send a photocopy of the front of the card I used, but up to this day, no discount is refunded back to my card.

I was charged twice, one for a transaction dated May 29 (an approval code was given to me by DBS) and another for a transaction dated May 30. Apparently, the transaction dated May was the one claimed by Cheaptickets. I again raised this with them, sent them the details provided by the bank and asked for them to send me an email saying that there was no double charging so I can send it to the bank for the amount to be released back to my account. Well, Cheaptickets was very cooperative. They did not even bother replying to any of my emails. Not even Vayama replied. Good thing the bank released the fund eventually to my account 10 banking days after the apparent transaction. I was told the amount was not claimed by merchant.

The only consolation is that the flight was indeed booked according to Cathay Pacific. If it wasn't, I don't know how else I will get my money refunded back to me. Cheaptickets/Vayama does sell cheap fares; however, their customer service really sucks big time.

The morning of my flight to Thai, I called Air China; and they told me that my flight was cancelled and I should have been on a plane 10 minutes prior to the call. 15 minutes later, Cheaptickets.com finally sent me an e-mail telling me that there was a change in my trip. Since I missed the flight, I was forced to take the next flight, which was four days later (tomorrow) and I lost out on my hotel reservations in Thailand. I'm not sure what is worse, having 3 flights cancelled by Air China or not being informed of such changes by Cheaptickets.com. At least, I'll be in paradise soon! I will never use Cheaptickets.com (or Air China) ever again.

After several telephone calls back and forth, I asked to talk to a CheapTickets manager. She advised me after a couple of hours that changes were made. One hour later, they called me to tell me there was an issue with Air China and that I should call Air Canada. Air Canada told me again that it has to be coursed through the travel agency--CheapTickets--for handling. I managed everything on my own at the airport with Air China. In the past, I had flight status change with Expedia and they handled everything easily. CheapTickets, never again!

On 03/15/2012, I called the same number again regarding the email that I was supposed to receive with the new schedule. The agent told me that he didn’t knew anything about that schedule and there was nothing on the computer regarding the flight I had agreed with the agent on 3/12/2012. He explained to me that the flight couldn’t be changed to the one I agreed and that the best he could do was arriving at 7 pm. I told him that I didn’t like it; I also asked him that what guarantees I had that this would not happen again. He told me that I had his word that he would make it happen. Two minutes later, he said he was sorry but he could not make it happen (another lie). I asked to speak with a supervisor.

Supervisor April answered and I explained to her what happened. She told me that the flight that I had agreed the first time I called isn’t happening (I was lying). I did try various times to tell her about that and my frustration, but she said there was nothing she could do other than book me the flight that would take me to PR at 9 pm. I was lied to by the agents a couple times. We agreed on something and then they said it couldn’t be done. The supervisor insinuated that the arrangement made by me and the agent on 3/12/2012 didn’t happen and I was lying.

He made a mistake when booking the flights; he substituted Miami for Ft. Lauderdale. They made me wait 10 days for a decision that went against me. It was not my error, and I should be compensated.

I told her that I specifically asked before I made the reservations, if it applied, and that the rep on Wednesday not only confirmed it, but made the reservations for me, rather than doing it online. She told me I could cancel everything, and get a charge of $25 for canceling the hotel. She told me I could not get any money from my flight. I needed to talk to my husband about it, and told her I would call right back. When I did call back, I asked to speak to her supervisor. They said they could do nothing, and that they did not know why the person promised me the guarantee, and that all they could do was offer me $50 off my next booking with them.

I proceeded to explain to them that I only booked with them, because they had this guarantee, and had the guarantee not covered me, I would use another booking site. The first service rep knew this, and promised me it would apply to me. Now, I am paying $338 more, than if I booked at my second choice site. I told the last supervisor that it essentially boiled down to the representative on Wednesday telling me whatever it took, to get my credit card, and charge me $2,297, because I would be able to do nothing after the charges were made, and I found out Cheaptickets.com lied to me.

And before I bought those tickets, after searching for the best airfare for hours, I attempted to buy tickets through Orbitz which is partner (or the same company) with Cheaptickets. Three times my purchase failed due to some error. I then went to a different airfare site and almost made a purchase when I thought I should check my bank account. Turns out Orbitz had 2 charges for $1500.00 pending on my bank account. So to be precise, they had tied up over $3000 of my money on failed transactions. That should be illegal. Then instead of them taking the initiative to return my money, I had to call half a dozen times before I found someone who knew what to do. First, they said it would clear in 3-10 business days. My $3000 was going to possibly sit in limbo for 10 days? Finally, they called my bank (WF) which was no help either and now my funds should be available within 48 hours. Hope I don't have an emergency and need my money!

I called the Cheaptickets.com representative; after more than an hour (which mostly he put me on hold) of conversation, Cheapticket.com was willing to change my ticket to Cathay Pacific ticket but I have to add the difference of child ticket to adult ticket which would cost me additional USD 700. I rejected this option because what happened was not my fault. So Cheaptickets.com finally only refunds my ticket’s full payment. I missed my flight from LAX to DFW on December 19 at 12.45 PM, which I bought from Orbitz.com and caused me additional USD 700.

Wilmington, NC as soon as possible preferably by Saturday 12/03/2011. According to the CSR, they couldn't find a flight on either Saturday 12/03/11 or 12/04/11 that I would be able to use my credit on, however, called United for me and see what they could do. I was placed on hold and 5 minutes later I was disconnected. I called them again and got the same spiel from another CSR and once again the phone was disconnected this was a $431 ticket. Anyway, after three attempts of contacting them and all 3 times of being disconnected, I had to rush and purchase another $491 ticket in order to get a flight home to North Carolina so I could be at work on December 5th.

I have contacted the BBB concerning this and was told that they could not refund my ticket but that they would give me a voucher to use on an identical flight if they could find one, minus the airline fees of $150 which I already knew and a fee of their own of $50 and the difference of the ticket. I tried to go that route they kept stating that there was no other flight that I could use my credit . I went down to United myself and spoke to a representative and was told that if it hadn't been for the simple fact that I had used Cheaptickets in the first place that because I had and have all the documents as to why I had to cancel my flight, United would have been able to either have changed the flight or issue me a refund and it would not have been a problem. But due to the fact that Cheaptickets expect a fee of their own $50 which is a scam, United was not able to make any changes to my ticket. Cheaptickets is basically holding onto my money and if I can't find a way to reuse their worthless credit within a year they keep my money.

After many hours on hold, I had a conference call with the supervisor, Marvin and my bank. It was settled. As for Marvin to send a fax to my bank at that time to reverse all those charges and the bank would put the money back in my account. Marvin told me that he was doing it as we spoke and that after it was done and I got my money back into my account that Cheaptickets dot com would let me have that same ticket at the same price as the first charge for that ticket because after all the time sent trying to solve this matter. The price went up and keeps going up as I am writing this.

As of this afternoon, my bank has not received the fax that Marvin from Cheaptickets dot com said he sent. And I have no ticket for the flight that I needed for work. Also I don't have the extra money to buy this ticket due to Cheaptickets.com robbing me. I am on hold now and have been on the phone trying to fix this for three hours already today not counting almost 10 hours yesterday. And I still have not got my money back nor has my bank received the fax from Cheaptickets.com.

Also I have not gotten my ticket for the trip in which puts me to work and the helper has his and I am charged for it and can't get that money back because I got his reservation. I hope people take the time to read this and the others that I have read now that this has happened and don't use Cheaptickets.com. They have put me through much hardship and stress and have done nothing to fix the problem but make it worst. I plan on getting a lawyer. There seems to be no laws to keep this from happening. I never thought something like this could happen without being resolved. If I took that money from someone, I would be in jail.

I stated this was a business trip and I needed this to be charged to the Company's credit card. I was trying to get this matter resolved and taken care of without any problems. He told me, "well, you have problems now and you just got **." I asked if there was a number to their Corporate office for this was just uncalled for and he stated, "I am as good as you will get." So, I advised my niece to dispute the charges and they will have to phone me for payment.

On August, a lady named Paula phoned and demanded payment be settled or else. I advised the phone call to the last Supervisor and she stated, "well, that was that and now lets get the payment matter settled." After I told her, "I was more than willing to make the payment before it got this far now you will just have to fax over everything in writing in order for me to submit the payment." As of today no fax has been received except a credit card authorization form with the statement no Corporate number or contact person, needs to be given or phoned just the payment needed. Now, she is phoning my niece and stating she is sending her to collections and she needs to file a police report again for allowing their company to charge her credit card.

Per PCI compliance no credit card is to be on file of any company for continuous charging and I gave my credit card for my booking. Per Paula, they don't make mistakes and she has start to phone my niece stating I told her it is fine to charge her card again, when I am still waiting on the backup in writing in order to make this payment.

I was informed just today that they were not going to honor my claim. I jumped through thier hoops with a letter from my sons commanding officer who was not happy she was being asked to write it, repeated contacts via internet and telephone conversations. I have never been mugged before but now I know how it feels. Will you protect us or is all lost?

When I called the bank they needed a fax to release the funds from CheapTickets. I called CheapTickets. The first customer service agent, Willis, hung up on me after being on hold for twenty minutes. The second customer service agent, Theador, hung up on me after being on hold for fifteen minutes. The third customer service agent, Arin, hung up on me after being on hold for thirty five minutes, and after working with me for another twenty two minutes on getting this fixed.

It was now 5:00 pm on the 18th, so I gave up for the day. Next day, when I checked my bank, the flight funds had been released and one of the $6.99 holds had been removed but not the other $6.99 or the $397.80. I called CheapTickets back and got Colline as my customer service agent. Who finally took care of me. After another forty two minutes on the phone, I called my bank right after that call and confirmed the fax was received. Still waiting for the funds release to be issued by my bank, because they still have to research it?

For all of this trouble they did not do a single thing to try to earn my business. Unlike others I was never offered a credit in the future and I will never use their service again.

The next day, I drove three states away and they tell me that my reservation was for yesterday. I called Cheaptickets and they tried to play dumb, I had no place to stay and those bastards took my money. I had to come up with extra money out-of-pocket up to $200. I was using them for quite a while up until this point. I advise everyone to use someone better like Kayak, because Cheaptickets are false; they don't care about customer's issues when it's their fault, and will ** you over!

Fine. So when I've arrived at the airport to my US Airways 6:45 a.m. flight and talked to the US Airways agent, it was discovered that my final destination will be Washington, DC-DCA airport, not as I've requested and confirmed verbally for IAD, Dulles Airport, VA. I've called immediately Cheaptickets customer service, but after 15 minutes on hold without an agent, I had to take the flight.

It's horrible to come to the airport this early and discover such a frustrating news because my car was at the Dulles airport. So it was extremely important for me to land there. I had to spend $31 on a taxi ride from one airport to another plus pay for extra hours at the airport parking. Since such a horrible mistake was made by your representative, I'm officially filing this as a complaint and want a refund for the taxi ride plus parking overage. This is something I've never expected from Cheaptickets cause I travel with you much.

Cheap Ticket did not email or pm me about changes in my flight. I let that go because I have been using Cheap Tickets for years. So, anyway, I called up Cheap Tickets to discuss my situation with the representative (I forgot his name). Well, he told me there was an error in the website and there is nothing he could do, even if I just booked the flight that I did not want 15 minutes prior to me calling up Cheap Tickets. After 15-20 minutes of speaking with him, I then asked for his supervisor. I was on hold for 5 minutes, thinking he was telling her what was going on. She came on the line, clueless of my situation, so I had to start from the beginning again to explain myself.

The only thing she could do is cancel my ticket, send me a refund, and reschedule my flight with a cancellation fee of total of $150.00. "No way," I told her, "This is not my error! Your rep told me this was a website error on Cheap Ticket site and he did apologize for that. However, apology is not going to fix my problem." Then, she offers me a $50.00 coupon for my next trip. I told her I will never use Cheap Ticket again. Alaska Airline already told me this is an easy fix from one flight # to another.

I will never use Cheap Tickets again, too many mistakes and too many lame excuses. The flight #539 on 9-13-11 is the one I wanted. This is the one that came back to select a different flight without explanation. Like I said, the rep at Cheap Ticket told me this was a website error on their end. Why should I have to pay the fees and plus all this took place within or less than 1 hour of booking, placing call to Cheap Ticket rep, and speaking to the supervisor.

I'm 2 months shy of the year in which the credit will no longer be valid. I am attempting to use it to no avail! I was informed that the credit has to be used by date of time of booking, not travel date. This is very unjust, unfair, and unethical on their part. Not to mention, nowhere in all the documents and correspondences does it state "at time of booking."

We called Frontier. They told us that it wasn't their responsibility because they had informed Cheap Tickets. And they said that they couldn't do anything to help us. We now called Cheap Tickets who said a lot of different things. They said that it's not their fault because the airlines didn't inform them. After three hours on the phone with them, they were not able to give us new flights without tripling our cost. For some reason, I was thinking they should just get us on a new flight without us being charged extra. But instead, they want to charge us cancellation fees and then some, totally more than triple the original cost. We ended up cancelling the entire flight. We wanted to keep the return but they told us that was not possible. We then made reservations with another airline to get where we needed to go, but again it cost triple.

The point I am leading up to here is that after talking with Frontier, they did inform Cheap Tickets of schedule change as did United. The representatives I spoke with at Cheap Tickets confirmed that they were informed by Frontier and United. Yet, they never communicated this information with us. I believe that to be irresponsible and really bad business practice. Cheap Tickets said we would get our original $735 back but it could take up to 45 days. I can't talk to anyone besides very polite people in the Philippines. So, I can't get anything but very polite lip service. We should have been communicated with on multiple dates. I could have fixed this but Cheap Tickets will not take responsibility. What do I want out of this? I think they should cover the difference that we had to pay. Instead of paying $735, we had to pay $2248. I think they should cover the difference. Since they were the party that failed to communicate with us, they should at least be responsible for what it cost us to fix their mistake.

We were told several times there would be a penalty of $150 on each ticket and the difference of $664.00 would go toward our new airline reservation tickets with Delta. We were okay with this as were told by several CheapTicket agents. This was the normal penalty fee. We called CheapTicket two weeks ago and were told they cannot find the booking in their system so we should speak to Delta Airlines. Delta sent us back to CheapTicket. I then insisted on speaking to several supervisors over this time and they pulled our records. They told us all the information related our last reservation but said they cannot rebook the flight because that file was not available. We have been calling CheapTicket everyday for the past two weeks and kept being told by different supervisors that the files for that bulk purchase with Delta is purged but will be reinstated in 48 hours.

We are now told we will have to make a new reservation using our credit card and the price of the ticket would be immediately refunded to the card once the new ticket is issued. The refund would cancel out the tickets from our credit. I ask how long it would take for the ticket to be issued and was told immediately after the new reservation is processed. I called back to make the reservation today and I am now being told there is an additional $50 rebooking fee for each ticket. Our new reservation was to New York and the ticket price was $249 with all fees paid on each ticket (2).

Even with the addition $100 rebooking fee for both tickets, I was ready to set up the reservation because at this point after hours on each call I was ready to get it over with and the $664 credit would definitely cover the cost. I again asked and was told before starting the reservation that all funds would be refunded to my card so I gave my card information. Feeling very uncomfortable with doing this before the reservation was completed, I asked how much exactly my card would be charged and was told $350. I was very surprised by this and ask where this figure came from. I was shocked when I was told this amount would not be refunded on my card.

I was told this was to cover the two $150 ticket penalty and they were waiving one of the $50 rebooking fee. After weeks of being told this would be taken from the existing credit, this supervisor was pulling a fast one on me. Asked why this was so, she told me they have no way of separating the transactions, cost for ticket and airline penalty. I told her to cancel the transaction. This is so frustrating and upsetting. Will I ever be able to get anything back form my $964.00? I need some help!

On the next morning, I logged into my account with them and clicked on "My Trips" only to get a response that I had none. I called and was told that the reservation was cancelled. I went through chain of command all the way to the manager. They ended up telling me that I would have to write a letter to their customer relations department for any further communication.The bottom line was that they falsely advertised the price and they could not honor it. The language in the e-mail of the flight confirmation should have been enough for them to honor the price they advertised. Please be aware of these practices.

I told her that a one-year expiration date would make it meaningless to us. She assured me that it could be extended for one more year if I contacted them before the one year date on it. I even put it in my planner so I couldn't forget it. I contacted then about 1 week before the expiration date and was told, "Sorry, it expires in one year and that was plenty of time to have used it," and that I wouldn't get the extension I had been assured by their employee that I would get. I sent back an angry reply that I thought they should change their name to Cheap Tactics and that I would fill out every online scam report that I could find and tell every one I talk to, to not use their service.

I was told no, it didn't apply and it had something to do with the hotel's cancellation policy! I really don't think that is my problem, as the offer was promoted with the guarantee. Cripes, the reservation was still two months out! Check their website; they are still promoting this guarantee on hotel reservations where it can't apply! The terms they kept referring to when I complained are not conspicuous by any means. Do not do business with these people; there are enough alternative means out there to get whatever you need.

Our surprise was bigger when at Iberworld we were told that the extra 2 bags was going to be charged 10 euros per kilo, making a huge total of 583 euros! Upset with the big amount to pay, we were told that the price in AirEuropa and Cheaptickets.com didn't matter at Iberworld because we didn't book our flights with Iberworld, and they would not honor AirEuropa and Cheaptickets policy. After going back and forward with this ordeal, we ended up paying 500 euros, which is close to $750 US. After literally crying to the Airline manager, Cheaptickets won't pay us our money even after they told us that what AirEuropa and Iberworld did is illegal and does not respect their policy. All what we've been offered is a $100 dollar voucher. Really?!

My wife and I are still in Mexico because these companies won't pay us back our money or at least half of it. I contacted the TSA regarding false documents to enter into Mexico that AirEuropa issued us, because Iberworld insisted that me and my wife need a return ticket to enter into Mexico and to let us board the plane otherwise we wouldn't be flying into Mexico. So they issued a fake ticket. The TSA don't care at all. So my guess is they (TSA, Cheaptickets.com, Iberworld Airline and AirEuropa Airline) support terrorism, because even when I knew we didn't need this false return ticket, they issued me a false return ticket and nobody seemed to care, and if they did this to American and Mexican travelers, how can you know if they are not giving this false tickets to a terrorist and people who really can take advantage of these documents?

Cheaptickets.com, AirEuropa Airline, Iberworld Airline and even the TSA support terrorism. All we want is our money back! Who should I contact about this matter, and of course if anybody cares about the false visas to enter a country that AirEuropa is giving and Iberworld is accepting? Any help will be much appreciated.

I contacted Cheap Tickets to confirm Air Europa's policy, and the agent I contacted said that she contacted Air Europa and that was indeed their policy for this flight--1 free 50-lb bag and 60 Euros for the 1st additional bag at the same weight. My companion and I have 2 bags each. However, when we arrived at the airport, Air Europa was not the carrier who operated the flight. It was Iberworld, and their baggage policy is far different. They have a strict "1 bag only" policy and anything beyond the 1 bag is 10 Euros per kilo. The 2 extra bags that my companion and I had ended up costing 500 Euros which is like $750 (American).

Nowhere on Cheap Tickets webpage or in any of the emails that I received from Cheap Tickets did it mention Iberworld as the operator of the flight and that the policy I had agreed to and had confirmed would not be honored. While attempting to make the staff at Iberworld understand what had happened, they refused to give me any assistance, firmly placing all responsibility on cheaptickets.com. Iberworld claimed paying for the bags on their site online would have negated this problem however, because I didn't book with Iberworld and I booked with Air Europa via Cheap Tickets, I was not able to utilize this service. I even offered to go to their site and do it, before they checked me in. However, they said it was too late and that I had to pay cash only and that Cheap Tickets knew of this policy.

As of right now, we are stranded in Cancun, Mexico, unable to purchase bus tickets to our next destination. And we haven't eaten in 36 hours. Then our room is only good until Tuesday, because that is all we paid for. We could possibly face jail time, because begging/pan handling is illegal in Mexico. I contacted Cheap Tickets, but they have not offered to send a food voucher or pay for the room. They've done nothing, and it is their mistake to not properly vet their partners.

I contacted them again and again and I was on hold for a long long time only to request to speak with a manager who said that she had sorted it and would call me with confirmation within 48 hours. There was no call and no confirmation. I rang again. I asked why it was so hard when I could rebook myself in 5 minutes. The response I got was, 'Would you like us to refund your ticket so you can rebook yourself?' I'm still not sure if the employees in the call center are just incapable of performing their jobs or just so lazy that they never followed through with anything but it was by far the worst experience I have ever had when booking anything! The lesson I learned was that when a company is called Cheap-something, that's what you get, cheap service.

I finally got a refund for the tickets, it took 2 weeks, minus the service fee. I couldn't even be bothered to question what the service fee could possibly have been for I received no service, ever. All up, I think I had to call CheapTickets about 12 times, I was on hold for a total of about 5 or 6 hours and I sent so many emails asking for follow through that I lost count. It is the most stressful and poor customer service I have ever received. And what made it worse was that I kept being thanked for my patience even when threatening legal action! Never book with Cheap Tickets. 'The less you pay, the better you feel' is so far from the truth. It is a joke!

Do not use cheaptickets.com. Their website is screwed up and you may end up getting the shaft like I did! I'm out of an extra $1500!

Being cautious, I notified my bank of a suspected fraudulent charge. My bank gave me a temporary credit equal to the amount charged to Delta Airlines. Through research with my bank, I realized the charge was not fraudulent and the bank withdrew the amount previously credited. Six (6) months later, I received a letter from cheaptickets.com informing me I owed them money for the ticket I disputed.

After many attempts to contact the phone number listed on their letter (I was on hold for 52 minutes during one attempt), I finally went through the ticketing department to reach the dispute department. I spoke with a lovely woman named Dana who told me the information I needed to provide in order to close my disputed account. Dana gave me the fax number and contact name of someone named Dawn to whom I should direct my fax. I sent the requested information immediately. The next day Dawn called me. She was very aggressive telling me, "You need to pay us our money.” I explained what happened with my debit card, etc. Not only did she not listen, but she continued to treat me as if I had stolen money from her.

I collected further documentation from my bank showing that the credit had been returned. Dawn told me on August 30, 2010 that she was satisfied and my account was closed. I asked if she would please send me a letter stating that this matter had been resolved. Today, September 17, 2010, I called Dawn to inquire as to the whereabouts of the letter I requested. After huffing and puffing she located my information. I asked about the letter and she said she could fax it to me. I received a poorly written fax with incorrect information on a computer generated form with no letterhead.

I called her (again) to get the facts straight. She told me my account was closed. I requested a letter/fax stating such. She told me should would "do it but I ain't faxing nothing else.” Once again I received a poorly written statement with no letterhead. Because I am sick and tired of rude, aggressive, improperly trained people, I decided I would not let this slip by. I called Dawn (I actually got her on the first ring) and asked for her superior. She said she would "have to have her call you.” Right! I told Dawn I was filing a complaint about her behavior. She became indignant saying she went out of her way to help me. Seriously? I will follow through with my complaint and I will not return as a customer to cheaptickets.com.

Natalie could have easily called **** at the desk with the help of a Delta person and they could have made the change right then and printed out new boarding passes. This would have taken 5 minutes. Also, they would have seen that both names were on the reservation. But they would not take 5 minutes to do that for us. So therefore, we had to come home and purchase new tickets $1,200.00 and leave the following morning. If I do not receive any kind of compensation for this, I will never fly Delta again and neither will my family and friends. This was a situation that could have been so easily remedied but no one would help us. Her driver's license had her picture on it and that should have been enough. This was a costly trip for us and it could have been avoided. Thank you in advance for your consideration in this matter. I am planning on writing the editor in our local paper as well.

In March of this year, I purchased another ticket for my son to go to camp. I received the confirmation with his ticket information and seat confirmation. I arrived at the airport this morning and was told that cheap tickets had canceled the ticket. I never received any information in regards to this or any cancellation. It has cost me over $1,000.00 dollars to purchase a new ticket for my son and for the charges on my credit card for a ticket I never received a confirmation on.

Cheap Tickets will not give a refund only a credit towards a future trip, but in doing this I will be charged transfer fees etc. and will not receive the full amount spent on original tickets. Cheap Tickets is penalizing me for mistakes that were made on their side of these purchases. I have not added all the fees together but, it has cost me an additional $320 today for a one way ticket where my son has to change planes and I am waiting to purchase the other one way ticket for his return flight. Also, I am waiting to hear from the camp as to what the additional fees will be because they will have to make a separate trip to the airport to pick up my son. This has been so stressful having my son fly alone on a direct flight is one thing, but the stress of having him have to change planes alone is overwhelming. If I would have known the amount of consumer complaints against this company and the parent company Orbitz, I would have never used them.

Cheaptickets was rude during this whole process and their only line of defense was the their legal has their back and there is nothing I can do as a single consumer.

Cheapticket.Com customer service sucks and they add no value to airline booking. They shouod not be in business if they are out to screw consumer like myself. Please beware, Cheaptickets takes your money but take no responsibility for booking your tickets.

I called Cheaptickets. They contacted the manager and said the manager agreed to a refund, which I already knew he would because I had talked to him. I was first told they would credit the money back to my account and then the first person I talked to said they could apply to another hotel. She transferred me to the department that was supposed to be able to do that for me. The person I talked to in this department said they couldn't do this; they had to credit it back to my account. I told them I wanted a room in a true three star hotel at the same rate or they would need to pay the difference. She told me they couldn't do that. It was not their fault if the hotel had been misrepresented; they only advertised what the hotel provided.

She didn't know if they had someone that actually verified the information the hotel provided or not. Although, it was their website, she would not accept any fault or responsibility. She said she was going to call the hotel manager and see if he would agree to pay a difference, if any, to put us up in a different hotel. I was on hold for about 15 to 20 minutes or so, maybe more maybe a little less. I was so mad I didn't think to check the clock. However, while she had me on hold, the manager came to my room carrying his cordless phone. I asked him if they had contacted him about paying the difference and he said no. He did offer to call around to see if he could find a hotel that would honor the rate we had paid.

He came back just a few minutes later, said they still had not contacted him but he had found a hotel that would honor the same rate. Just a minute or so after he left my room, the representative from Cheaptickets got back on the phone and said the hotel manager refused to pay any difference and so did her supervisor. When I started questioning her about what the hotel manager said, she hung up. This is by far the worst hotel experience I have ever had. They said it would be 3 to 5 business days before I would see my refund reflected on my account. We will see on Friday (4/2/10) if they even did this. After reading some of the other reviews about them I am not holding my breath. I wish I had known about the other reviews on this website about cheaptickets before I used them. I will never use them again nor will I recommend them to anyone.

This went on for 5 more phone calls. We were given an adult 888 number several times. I recorded the conversations while I was on the phone. We tried to book flights directly through the airlines, but they were booked until that Thursday due to storms out east. We had to pay an additional 510 bucks to get home. There is apparently no customer service number for airline travel, only hotels and car rentals. They do not speak clear English and lie to you every time you call. We are still trying to get our money back.

In the end, I could have accepted this mistake but when I called CT, they took zero responsibility for this error. Several of the customer service agents didn't even know about the international date line so were unable to understand where the problem was or what error had been made. I had to call several times and escalate several times. I encountered plenty of excuses, can't do attitudes, brick walls. I was told over and over that there was nothing they could do for me. After several hours of aggravation on the phone, the best I had been offered was an insulting $45 "goodwill" gesture. The company has absolutely no process in place for complaints, customer service is very circular and the training of the agents is atrocious.

I eventually got a refund of my $700 but I had to fight tooth-and-nail to get it and no valued customer should ever be treated this way, after losing a large sum of money due to someone else's mistake. I have sent a 14-page letter to Mr. Barney Harford, President of CT. We'll see if there's any response at all.

I spoke to customer service, mailed my original tickets back with a letter as told and never got a return call like they said. I called them back and they could not do anything to change my tickets because of no availabilities at that point. They even wanted to change my original departure ticket which had nothing wrong, but it's just an excuse to jack up costs. Now, I really believe they screwed up my return flight date to make money on fees and higher ticket costs.

We want to be aware that Cheaptickets.com did change the dates in our case, hoping, in my opinion, that we will pay out of desperation outrageous fees to travel on the original dates. Moral of the story: if it looks to good to be real, it is. Cheaptickets were close to be the most expensive tickets that I have ever paid for traveling East-West in the United States. We had to travel one day earlier than planned, so instead of a family member taking us to the airport we had to leave the car in one of the parking lots near the airport. My wife could not attend the school on the 29th as planned and my sister-in-law had to request an extra day off to pick us up in San Diego. The worst part they knew that we were used and they didn't offer any solution without us paying a heavy penalty for something that we know we didn't do.

On July 28, I found out that they charged my credit card anyway. When I called them to have them remove the charge, it was 1 hour and 45 minutes on the phone with someone who barely spoke English and who insisted that they would not give me a refund but would offer me a credit towards future flights less the $150 change fee and $50 credit fee and some $20 fee that I still do not know what it is exactly. When I mentioned that when you add up the fees, they were more than the amount I was asking for back, they had no answer. I was outright ripped off.

Cheaptickets.com is a fraud. Do not use cheaptickets.com. From what I am reading here and on other sites, I am far from the first person to fall victim to their fraud. Moreover, I called every number listed for a corporate office in the United States for Cheaptickets.com, and they are all disconnected - every one of them. If anyone knows where they are and how to contact their corporate office, I would be very interested in this information. Again, a warning: Do not use Cheaptickets.com. They will rob you.

Here we were, already back from the trip and I hadn't known I had trip insurance. I called American Insurance and they told me I would have had to cancel ten days from the date of purchase but that it had to be before the flight. They said I should have received an e-mail but I never got it. Later, I did find an e-mail that I had not read but I get tons of junk e-mail. I went online and did a google search and found I wasn't the only person to have experienced this. What's bad is Visa will not reverse the charge because American Insurance sent them what they call proof that I purchased the insurance, but they don't even show anything selected for the insurance. They included a copy of a general e-mail that they would send.

I am sure this is happening all the time to people. If they read the e-mail then they may be able to cancel it but if they miss it or it goes to spam, then they are simply tough out of luck. The insurance company is making a killing and I'm sure Cheap Tickets gets a commission. I will never go through Cheap Tickets again. People need to be warned.

On Saturday 06/13/09 at 9:00 AM CST, I was attempting to book a flight from Chicago to Paris through Cheaptickets at a time when your website would not work. After placing the dates and credit card information, the website would hang and would not provide a confirmation number. I attempted twice to place the order. I did it a first time and waited that the website would switch to the following page, providing the confirmation number and then charging my credit card. As it would not move, I got out of the website and did it a second time. Again, the website would just hang. This time, I waited longer - maybe 15 minutes and nothing happened. So I decided all together not to go through the Cheaptickets website. I placed then the order through Air Canada that provided rapidly a confirmation number and charged my credit card.

In the meantime, we got a call from our credit card indicating that there were multiple charges on the card. Of course, I became very concerned as I realized that Cheaptickets was charging my card without any confirmation or approval. I searched for an 800 customer service number on the Cheaptickets website and there was none that was available. So I sent a chat notice and spoke with Misty between 10:00 - 11:00 AM. Misty stated that there was nothing to be concerned about as the charges were only pending and it was only a routine check before confirming any booking. Since we did not get any confirmation, the pending charges would fall off their own. I did not get concerned then, since in my understanding of things and not getting any confirmation, I would not be charged.

A few days later, on 06/19/09, I went to check my emails. To my surprise, I saw that there were a couple of emails from Cheaptickets dating from 06/13/09 (same time the website was not working) indicating that they had booked the same flight twice and charged my card twice. Then, on 06/15/09, I get an email stating that if I did not get back to them by the next day of purchase, which is 06/14/09, to cancel the purchases, the charges would remain. In the email, they had provided an 800 number.

On 06/19/09, I called the 800 number and talked with supervisor named Hailey. I explained the situation to the supervisor about the technical difficulties I had encountered with the website. The supervisor called Air Canada who agreed to refund the first booking completely (including the cancellation fee) and the second booking minus the cancellation fee: $684.00. The supervisor stated that she would escalate the issue and would open a technical investigation to verify the workings of the website on Saturday, 06/13/09, and depending on the results of the investigation, they would see if they would refund me the cancellation fee.

First, your website did not ask me to confirm if the information I was entering was correct. Second, the website did not ask me if it was okay to charge my credit card. It went ahead without my approval. Third, your website did not prompt me to check my email. There was no warning or notification from the website. Therefore, I was not required to go right away to check my emails. The error that you made is that your system was way too quick to charge my credit card without my approval.

When I realized on Saturday morning that my credit card was being charged multiple times, I looked in your website for an 800 number and could not find anything. I was trying to get in contact with your staff rather rapidly. The only recourse that I had was the chat system that I used promptly. Sending me a prompt email about charging me and stating that the charge would remain if I did not call within 24 hours when the website was not working and when I did not agree to any purchase is, in no way, grounds to charge me.

Cheaptickets should have called me on Saturday morning like the credit card company did to explain the seriousness of the duplicate charges and asking me if I agreed with it. They did not. They chose instead a passive means like emailing. Not everyone remains at a computer. Again, I let it go because of the conversation I had through the chat with the Cheaptickets agent.

The errors made by Cheaptickets that need to be remedied are:

1) You charged my credit card without my purchasing anything from you and without my approval. I did not book the flight. I did not get any confirmation number. There was nothing for me to cancel. There was no booking and no purchase on my part. Your system was quick to do it without my consent. Therefore, the cancellation fee was taken away from me without my consent. It was stolen from me. I need it back.

2) Not giving me my money back because I did not check my emails by a certain date is totally unfounded and preposterous. You take my money without my consent. You charge me in my back without confirming anything. Then, you ask me to figure out that you are charging me right on the spot, while your website is not even working. You ask me to tell you to revoke the purchase and charge that I never placed in the first place and that I was not even aware of. You cannot require from me to check my emails because of your errors, therefore, asking me to take responsibility for your errors and correcting them. You are completely at fault, not I.

I spoke with manager Jan (ID# **) who refused to listen to my claim of being charged without my consent and who refused to provide the requested cancellation fee refund. The only response she was able to provide is that: "There was not a problem with the website as I closed the website before it provided me the confirmation number."

I believed that her response showed lack of integrity. How long was I supposed to wait? 15 or 30 minutes or 1 hour? Working websites don't spend that kind of time providing confirmation. Besides, I did wait and nothing happened. Also, I explained that websites that register orders always ask if the billing information is correct. These types of website have security pages that always review the customer's profile and billing information, that always ask if the entered information is correct and then ask if the customer agrees to have their credit cards charged. Then, when all is consented, customers obtain a confirmation number and a notification that an email is being sent. In the instance of Saturday morning, 06/13/09, nothing of the like happened and I was being charged in my back without my consent and without any warning in the website.

I would like to mention that I have already contacted a law firm ready to move in and take legal action against your company. I won't have to pay much as I have already a payment plan with them. I have also looked at several consumer advocate website and I am ready to describe to them my experience with your company. I really hope you can help out. Thank you for your time and attention.

The customer service was horrible and the supervisor had tried to make me feel that because I did not call in to the office a certain time, I was unable to get the flight. But due to the holiday, I was not able to contact them especially thinking that what I had clicked on to on the site should reflect the confirmation I would receive via email. Then supervisor informed me that I will not get the funds transferred into my account until after 21 days which is inconvenient due to our trip being next week.

I called and spoke with a female (Takesha, I believe). She took my information, credit card number and told me this amount would not be taken out of my account until the following Friday as I requested as it would bounce my account. I was visiting family up north and to my surprise, I bounced my account because Cheaptickets did not hold the amount as they agreed. I called numerous times and was told it was my fault.

I cancelled this contracted with everyone I could speak to, calling as many times as I could until I returned home in January 2009. I called again and was told to return everything including the 2 free tickets and the $100 gas card. As of today 06/01/2009, I still have not received my refund of $109.98 and the $25 fee for the overcharge on my account. I call every week and am told my refund is in processing. I am giving a date that the money will be back in my account for it not to be. I only have a cell phone so I have to use up my day time minutes to call for them to continue to tell me a supervisOr will call me back for them, never to do so.

On 10/16 I called again and talked to Sam (female), explained everything again. She saw the information in the computer but needed to verify and put me on hold for two minutes. After 15 minutes I was hung up on. I called back and talked to Blair and was very angry and bitter and read her the riot act. After dealing with her for 27 minutes, mostly on hold, she told me that I'd be credited within 1-7 days. We'll see if that comes true. Never again will I use this company. So far I'm still out the rental car amount approx. $140 - not a huge deal. For me it's more the principle and how I have been dealt with.

I'm still working with the credit card company to have the charge removed from my account. CheapTickets has done nothing to solve the problem. On 9/15/08 Liselle at CheapTickets explained that charging a persons credit card when the reservation is made is customary! I've never had a charge to my account in this manner before. BEWARE OF CheapTickets AND THEIR DUBIOUS BUSINESS PRACTICES!

This cost me $150 more than it should...

But life would be sweet if that where all, United canceled flights and rerouted me and the changes they made are as follows, on the Tuesday I am supposed to leave Las Vegas they booked me to San Francisco and on that same day they booked me back to Mexico, ignoring that I had already paid for the changes. I contacted cheaptickets.com and the lady there couldn't care less, first they kept me a long time o the phone and at the end they told me that the Airline would have to charge me to get my schedule back,

I felt frustrated, I had already paid for the changes and the lady at cheaptickets.com was very clear that they wouldn't help me, so I decided to contact the agency again and in 10 minutes they fixed the problem and didn't charge me at all. This means that cheaptickets.com didn't want to help me and that the service they offer is lousy and they don't care about customer service. 2 friends of mine booked the same tickets with Orbitz and the lady helped them immediately and with no charges.

Constant calls from Mexico City to cheaptickets.com customer service and they didn't help me at all. In Mexico City everything is far away, its a big city, I had to go all the way across the city to Continental and wait in line for another hour till they helped me. I ended taking almost all day off from work just to fix this, my boss is pretty mad at me

I called cheaptickets.com immediately. I told this guy- Randy- what happen and he tried to keep me calm and look into it. He was very nice- I thought. He found out what happen. I did not do anything to cancel the flight, American Airlines canceled the flight- which was to leave in 4 hours. He assured me I would get my money back. He even said what can I do so you will continue to use Cheap Tickets. I told him- My son is driving to New Orleans- I need a ticket. He then told me some information to write down about the trip and transferred me to someone who was suppose to book the flight and wave fees since it was their cancellation, not mine. I asked for his name in case I got disconnected. He told me Randy.

The next guy was not as helpful as I thought he was going to be. Said he could not make sure I was credited back the money- before I could say again--- wait I want the ticket for today- he transferred me to customer service who after I told the story to said yes, I would be credited the money, but he could not book me a ticket. He transferred me and --- dial tone--- I was disconnected. I immediately called back- went thru the who scenario -- This guy told me that I had canceled the flight and there was nothing he could do. I panicked- I said wait, NO, please look. That would mean I was out over $750.00. I did not cancel the flight. Ya'll and American Airlines did. He then said- Calm down, I will get you the cheapest ticket I can find. I told him I need to know what the truth is--- I see on my bank statement where a charge was pending.... but not stopped. He then told me it may take up to 60 days- 2 billing cycles to credit it back. And that I needed to hurry up and book another ticket because the rates were going up. I told him why should I book another ticket when it won't be guaranteed - I'll be charged and still not know until tomorrow am.

I told him I needed to talk to customer service. He then kept reassuring me and telling me I better get a ticket before they got up in price. I just told him never mind and hung up. I called and got a lady. Explained everything- AGAIN. She acted just like the 2nd guy. I asked to speak to Randy. She said I can help you. I told her she has not verified that American Airlines canceled- NOT me. And, how am I to be sure that the flight tomorrow will be okay? Should I tell my son to go to New Orleans and wait or go back home? I cannot afford a $1,400 bill waiting for ya'll to credit me back.

I understand the flights are being changed, but if they have you phone #, email, etc. and it is the morning the flight is leaving- you would think they would call you. I have used Orbitz a few times with no problems. A friend recommended Cheap Tickets--- I am going to tell everyone not to use them. Took off of work, drove total time about 5 hours- 1 hour going slow waiting to see which way to turn- home or continue to New Orleans Airport. Got disgusted and just canceled the trip.

1. I was not allowed for a seat selection on BA from UK and India. So had to settle for themercy of airline.

2. Had a rude shock when I checked out of the hotel. They had no clue that the money was already paid. I had to pay for my stay again. I was lucky as I had a VISA card, as we use only mastero card in UK, which isnot accepted by India. I am afraid, I would have been behind bars by now if I did not have a VISA card.

3. I have called cheaptickets three times on 22nd, every agent listens to the story, when I ask for the refund, the line is being dropped.

I need help to recover my money.

4. Also the money charged by cheaptickets is 100% more than the actual hotel cost. So it turned out tobe a cheat package.

Well he never said that it would only good for 12 months so when I called to make the reservations I was told that it had already expired and there is nothing they can do and suggested I call Delta Airlines which I did but got the same response over 12 months it is void.

And after reading all of the other people out there that is getting ripped off from Cheaptickets.com we should all get together and file a class action suit against them, I for one am very tired of being ripped off, bent over and done dry we should all stand up for our rights, if we pay for a service we should receive that service or our money back, I am all for earning an honest dollar but a company that seems to love to receive money for services not performed is wrong.

Lost 468.59 and will have to spend more money this year for a ticket that already has been paid for.

Cheap Tickets blamed it on the cruise line. Which of the two was responsible is still open to debate. Bottom line: We are stuck with a cruise to a location we didn't want and for dates we didn't choose. I will not book anything through either of these companies again and send out a Buyer Beware notice to anyone that does.

Approximately 1-2 weeks before departure Cheaptickets contacted us to inform us that the Aloha ticket was canceled. I called Cheaptickets and asked for options, hoping that the bacholertte party would still be able to proceed as planned. The sales person, George, suggested I got a single ticket from the Bay Area to Las Vegas to replace the canceled flight. I asked him 3-4 times during the conversation whether he could ensure that the return flight with United would still work out. I said that my wife would be very upset if they got stranded in Las Vegas. He ensured me the trip would now work out as planned.

At the last night in Las Vegas, my wife and her friend tried to print out their boarding passes for United but found out that the tickets for their flight at 6 am were canceled. Panic ensued and they called Cheaptickets around midnight to inform them about their predicament. The Cheaptickets staff just confirmed that the return flight was canceled without providing any further assistance.

After a lot of hurdles, it was possible to find an alternative ticket for them home (without assistance from Cheaptickets). I contacted Cheaptickets and demanded an explanation and spoke to Brandon, a supervisor. He claimed they had a recorded phone conversation with my wife's friend, where they informed her ahead of time that the trip was canceled. He offered me a $100 voucher as compensation because they HAD noticed us ahead of time that the return flight was canceled.

I accepted the offer, thinking that my wife's friend had missed to inform me about this phone conversation. However, when I spoke to her, and we looked at the date for the phone call, it turned out that Brandon referred to the panic call at midnight, 6 hours before the canceled flight should had departed. I contacted Cheaptickets again, spoke to supervisor Marcello, arguing that the 6 hours notice (done during a phone call initiated by us) hardly can be seen as a timely warning. He promised to look into the matter.

When three weeks had passed I called Cheaptickets again. I spoke to supervisor Eric. He again referred to that they had warned us that the return flight was canceled (the panic phone call at midnight) and that because I accepted the $100 voucher (sent to me by e-mail and never used) the issue was settled. He was even rude enough to say Well, you did use the hotel room, didn't you? Through my bank I have disputed the dollar amount of the trip related to the Aloha Airline ticket. The case is still pending. Eric tried to make it sound like THEY had initiated the refund of my money related to Aloha, while it was ME who took action.

I had to spend an additional $800 because Cheapticket NEVER warned us that the return flight was canceled with enough notice for us to act properly. Their substandard customer service created unduly hardship on a very special event (a bachelorette party) that only happens once and cannot be redone. As a customer, I did all in my might to make sure the trip would work out as planned - still Cheaptickets did not fulfill their part of the contract.

I found it shameful that Brandon tried to trick us by claiming that the panic call was a timely notice of the canceled flight (he had access to the dates and I had no calendar in front of me during the call) and that Eric was trying to take credit for the pending refund of the canceled Aloha flight. In addition, as a customer, I should be able to expect that Cheaptickets is actually trying to help me. Not trick me (as Brandon tried to do), not ignore my issue (as Marcello did), and not behave rude or trying to take credit for pending settlements that was initiated by me (as Eric did).

We spoke today regarding my refund, which I have been patiently waiting for over Four (4) months. This is ridiculous and NO-ONE should have to go through this to get a refund. I have expended more than SEVEN (7) Hours on this refund at a cost of more than $120.00 to receive my money as promised back on 2-17-08, yet I have received nothing, have made many phone calls, sent many emails just to be told that Cheap Tickets has not received my fax I sent on 4-16-08 which is attached a CONFIRMATION of receipt Nor received my mailing of the copies either. I am now asking that I receive interest in amount of 12% Monthly in addition to the inconvenience had to go through to get my refund, the numerous calls and emails, writing numerous letters, on hold, waiting, waiting waiting. If I do not receive this refund I will be forced to take this to court and show all the evidence, letters, tape recordings, emails and documents and see how much Cheap tickets will pay in the long run!

Asiana would be charging $200 for cancellation. I called back Cheaptickets and after explaining my situation to the first rep, he told me he couldn't help me and had to transfer me to the international department. So I had to explain my story again, and this time the gentleman told me that it was clearly advised to me that I should have flown by June 18. On top of that, he said that this was a non-refundable ticket! I cannot even get my money back.

They gave me misinformation which resulted in me losing over $600. They make you wait ridiculously long on the phone.

I called the company again and was disconnected after 45 minutes on hold. On calling back I spoke to this Ray who after having me on hold for a considerable amount of time told me it was sorted but as far as their site shows it is not.

There are no consequences yet other than the cost of international calls.

I told them that the have to give me the fare they offered and they can't be doing unfair practices and they said they won't do it. I know that this is type of marketing is a consumer scam and they make money by costumers clicking on their site. I am upset and tired of cheaptickets unfair practices and misleading marketing. I want to get the fare I was offered because otherwise it is considered misleading the consumer.

United also said on the computer I did not accept any change. I figured order 9 months in advance I been notified of any changes. No Call. No email. No letter. Nothing We missed one day of our vacation plus my sister in law had to come back to the airport to pick us up at 7:00 a.m. in the morning.

Last year 1 bought 8 tickets to Wisconsin and have a United Plus Card. To me it seemed like they pass the buck. Whether you buy from Cheap Tickets or United you still are flying on United Airlines.

Missed one day of vacation. Had to find a ride back home at 6:30 a.m. in the morning. Have to find a ride back to the airport at 5:00 p.m. during heavy traffic. Had to change Car Rental that I got from Cheap Tickets because of arriving 8 hours latter.

I have spent 10 hours being hung up told I was rude and promised call back nothing. I now have had to re buy our tickets through southwest. I'm out 1500 dollars and no tickets. Plus the other tickets I had to buy. I will be contacting everyone I can think of in the morning. CHeaptickets stole our money one employee did admit to the mistake. Delta fired a letter to them telling them to reenstate our tickets which they would not do. I need this resolved.

Also I will be contacting any public official and news media that will listen. I was treated terribly I just recieved a call 11:30 pm from cheaptickets saying they will give us 150.00 back. We did not make the mistake!!

We are out the 1500 dollars plus the new ticket prices and we cannot afford all of them and we leave in less than two weeks. And the many hours on the phone and being told I was rude when I had been hung up on and such.