CheapTickets Reviews

I'm 2 months shy of the year in which the credit will no longer be valid. I am attempting to use it to no avail! I was informed that the credit has to be used by date of time of booking, not travel date. This is very unjust, unfair, and unethical on their part. Not to mention, nowhere in all the documents and correspondences does it state "at time of booking."

We called Frontier. They told us that it wasn't their responsibility because they had informed Cheap Tickets. And they said that they couldn't do anything to help us. We now called Cheap Tickets who said a lot of different things. They said that it's not their fault because the airlines didn't inform them. After three hours on the phone with them, they were not able to give us new flights without tripling our cost. For some reason, I was thinking they should just get us on a new flight without us being charged extra. But instead, they want to charge us cancellation fees and then some, totally more than triple the original cost. We ended up cancelling the entire flight. We wanted to keep the return but they told us that was not possible. We then made reservations with another airline to get where we needed to go, but again it cost triple.

The point I am leading up to here is that after talking with Frontier, they did inform Cheap Tickets of schedule change as did United. The representatives I spoke with at Cheap Tickets confirmed that they were informed by Frontier and United. Yet, they never communicated this information with us. I believe that to be irresponsible and really bad business practice. Cheap Tickets said we would get our original $735 back but it could take up to 45 days. I can't talk to anyone besides very polite people in the Philippines. So, I can't get anything but very polite lip service. We should have been communicated with on multiple dates. I could have fixed this but Cheap Tickets will not take responsibility. What do I want out of this? I think they should cover the difference that we had to pay. Instead of paying $735, we had to pay $2248. I think they should cover the difference. Since they were the party that failed to communicate with us, they should at least be responsible for what it cost us to fix their mistake.

We were told several times there would be a penalty of $150 on each ticket and the difference of $664.00 would go toward our new airline reservation tickets with Delta. We were okay with this as were told by several CheapTicket agents. This was the normal penalty fee. We called CheapTicket two weeks ago and were told they cannot find the booking in their system so we should speak to Delta Airlines. Delta sent us back to CheapTicket. I then insisted on speaking to several supervisors over this time and they pulled our records. They told us all the information related our last reservation but said they cannot rebook the flight because that file was not available. We have been calling CheapTicket everyday for the past two weeks and kept being told by different supervisors that the files for that bulk purchase with Delta is purged but will be reinstated in 48 hours.

We are now told we will have to make a new reservation using our credit card and the price of the ticket would be immediately refunded to the card once the new ticket is issued. The refund would cancel out the tickets from our credit. I ask how long it would take for the ticket to be issued and was told immediately after the new reservation is processed. I called back to make the reservation today and I am now being told there is an additional $50 rebooking fee for each ticket. Our new reservation was to New York and the ticket price was $249 with all fees paid on each ticket (2).

Even with the addition $100 rebooking fee for both tickets, I was ready to set up the reservation because at this point after hours on each call I was ready to get it over with and the $664 credit would definitely cover the cost. I again asked and was told before starting the reservation that all funds would be refunded to my card so I gave my card information. Feeling very uncomfortable with doing this before the reservation was completed, I asked how much exactly my card would be charged and was told $350. I was very surprised by this and ask where this figure came from. I was shocked when I was told this amount would not be refunded on my card.

I was told this was to cover the two $150 ticket penalty and they were waiving one of the $50 rebooking fee. After weeks of being told this would be taken from the existing credit, this supervisor was pulling a fast one on me. Asked why this was so, she told me they have no way of separating the transactions, cost for ticket and airline penalty. I told her to cancel the transaction. This is so frustrating and upsetting. Will I ever be able to get anything back form my $964.00? I need some help!

On the next morning, I logged into my account with them and clicked on "My Trips" only to get a response that I had none. I called and was told that the reservation was cancelled. I went through chain of command all the way to the manager. They ended up telling me that I would have to write a letter to their customer relations department for any further communication.The bottom line was that they falsely advertised the price and they could not honor it. The language in the e-mail of the flight confirmation should have been enough for them to honor the price they advertised. Please be aware of these practices.

I told her that a one-year expiration date would make it meaningless to us. She assured me that it could be extended for one more year if I contacted them before the one year date on it. I even put it in my planner so I couldn't forget it. I contacted then about 1 week before the expiration date and was told, "Sorry, it expires in one year and that was plenty of time to have used it," and that I wouldn't get the extension I had been assured by their employee that I would get. I sent back an angry reply that I thought they should change their name to Cheap Tactics and that I would fill out every online scam report that I could find and tell every one I talk to, to not use their service.

I was told no, it didn't apply and it had something to do with the hotel's cancellation policy! I really don't think that is my problem, as the offer was promoted with the guarantee. Cripes, the reservation was still two months out! Check their website; they are still promoting this guarantee on hotel reservations where it can't apply! The terms they kept referring to when I complained are not conspicuous by any means. Do not do business with these people; there are enough alternative means out there to get whatever you need.

Our surprise was bigger when at Iberworld we were told that the extra 2 bags was going to be charged 10 euros per kilo, making a huge total of 583 euros! Upset with the big amount to pay, we were told that the price in AirEuropa and Cheaptickets.com didn't matter at Iberworld because we didn't book our flights with Iberworld, and they would not honor AirEuropa and Cheaptickets policy. After going back and forward with this ordeal, we ended up paying 500 euros, which is close to $750 US. After literally crying to the Airline manager, Cheaptickets won't pay us our money even after they told us that what AirEuropa and Iberworld did is illegal and does not respect their policy. All what we've been offered is a $100 dollar voucher. Really?!

My wife and I are still in Mexico because these companies won't pay us back our money or at least half of it. I contacted the TSA regarding false documents to enter into Mexico that AirEuropa issued us, because Iberworld insisted that me and my wife need a return ticket to enter into Mexico and to let us board the plane otherwise we wouldn't be flying into Mexico. So they issued a fake ticket. The TSA don't care at all. So my guess is they (TSA, Cheaptickets.com, Iberworld Airline and AirEuropa Airline) support terrorism, because even when I knew we didn't need this false return ticket, they issued me a false return ticket and nobody seemed to care, and if they did this to American and Mexican travelers, how can you know if they are not giving this false tickets to a terrorist and people who really can take advantage of these documents?

Cheaptickets.com, AirEuropa Airline, Iberworld Airline and even the TSA support terrorism. All we want is our money back! Who should I contact about this matter, and of course if anybody cares about the false visas to enter a country that AirEuropa is giving and Iberworld is accepting? Any help will be much appreciated.

I contacted Cheap Tickets to confirm Air Europa's policy, and the agent I contacted said that she contacted Air Europa and that was indeed their policy for this flight--1 free 50-lb bag and 60 Euros for the 1st additional bag at the same weight. My companion and I have 2 bags each. However, when we arrived at the airport, Air Europa was not the carrier who operated the flight. It was Iberworld, and their baggage policy is far different. They have a strict "1 bag only" policy and anything beyond the 1 bag is 10 Euros per kilo. The 2 extra bags that my companion and I had ended up costing 500 Euros which is like $750 (American).

Nowhere on Cheap Tickets webpage or in any of the emails that I received from Cheap Tickets did it mention Iberworld as the operator of the flight and that the policy I had agreed to and had confirmed would not be honored. While attempting to make the staff at Iberworld understand what had happened, they refused to give me any assistance, firmly placing all responsibility on cheaptickets.com. Iberworld claimed paying for the bags on their site online would have negated this problem however, because I didn't book with Iberworld and I booked with Air Europa via Cheap Tickets, I was not able to utilize this service. I even offered to go to their site and do it, before they checked me in. However, they said it was too late and that I had to pay cash only and that Cheap Tickets knew of this policy.

As of right now, we are stranded in Cancun, Mexico, unable to purchase bus tickets to our next destination. And we haven't eaten in 36 hours. Then our room is only good until Tuesday, because that is all we paid for. We could possibly face jail time, because begging/pan handling is illegal in Mexico. I contacted Cheap Tickets, but they have not offered to send a food voucher or pay for the room. They've done nothing, and it is their mistake to not properly vet their partners.

I contacted them again and again and I was on hold for a long long time only to request to speak with a manager who said that she had sorted it and would call me with confirmation within 48 hours. There was no call and no confirmation. I rang again. I asked why it was so hard when I could rebook myself in 5 minutes. The response I got was, 'Would you like us to refund your ticket so you can rebook yourself?' I'm still not sure if the employees in the call center are just incapable of performing their jobs or just so lazy that they never followed through with anything but it was by far the worst experience I have ever had when booking anything! The lesson I learned was that when a company is called Cheap-something, that's what you get, cheap service.

I finally got a refund for the tickets, it took 2 weeks, minus the service fee. I couldn't even be bothered to question what the service fee could possibly have been for I received no service, ever. All up, I think I had to call CheapTickets about 12 times, I was on hold for a total of about 5 or 6 hours and I sent so many emails asking for follow through that I lost count. It is the most stressful and poor customer service I have ever received. And what made it worse was that I kept being thanked for my patience even when threatening legal action! Never book with Cheap Tickets. 'The less you pay, the better you feel' is so far from the truth. It is a joke!

Do not use cheaptickets.com. Their website is screwed up and you may end up getting the shaft like I did! I'm out of an extra $1500!

Being cautious, I notified my bank of a suspected fraudulent charge. My bank gave me a temporary credit equal to the amount charged to Delta Airlines. Through research with my bank, I realized the charge was not fraudulent and the bank withdrew the amount previously credited. Six (6) months later, I received a letter from cheaptickets.com informing me I owed them money for the ticket I disputed.

After many attempts to contact the phone number listed on their letter (I was on hold for 52 minutes during one attempt), I finally went through the ticketing department to reach the dispute department. I spoke with a lovely woman named Dana who told me the information I needed to provide in order to close my disputed account. Dana gave me the fax number and contact name of someone named Dawn to whom I should direct my fax. I sent the requested information immediately. The next day Dawn called me. She was very aggressive telling me, "You need to pay us our money.” I explained what happened with my debit card, etc. Not only did she not listen, but she continued to treat me as if I had stolen money from her.

I collected further documentation from my bank showing that the credit had been returned. Dawn told me on August 30, 2010 that she was satisfied and my account was closed. I asked if she would please send me a letter stating that this matter had been resolved. Today, September 17, 2010, I called Dawn to inquire as to the whereabouts of the letter I requested. After huffing and puffing she located my information. I asked about the letter and she said she could fax it to me. I received a poorly written fax with incorrect information on a computer generated form with no letterhead.

I called her (again) to get the facts straight. She told me my account was closed. I requested a letter/fax stating such. She told me should would "do it but I ain't faxing nothing else.” Once again I received a poorly written statement with no letterhead. Because I am sick and tired of rude, aggressive, improperly trained people, I decided I would not let this slip by. I called Dawn (I actually got her on the first ring) and asked for her superior. She said she would "have to have her call you.” Right! I told Dawn I was filing a complaint about her behavior. She became indignant saying she went out of her way to help me. Seriously? I will follow through with my complaint and I will not return as a customer to cheaptickets.com.

Natalie could have easily called **** at the desk with the help of a Delta person and they could have made the change right then and printed out new boarding passes. This would have taken 5 minutes. Also, they would have seen that both names were on the reservation. But they would not take 5 minutes to do that for us. So therefore, we had to come home and purchase new tickets $1,200.00 and leave the following morning. If I do not receive any kind of compensation for this, I will never fly Delta again and neither will my family and friends. This was a situation that could have been so easily remedied but no one would help us. Her driver's license had her picture on it and that should have been enough. This was a costly trip for us and it could have been avoided. Thank you in advance for your consideration in this matter. I am planning on writing the editor in our local paper as well.

In March of this year, I purchased another ticket for my son to go to camp. I received the confirmation with his ticket information and seat confirmation. I arrived at the airport this morning and was told that cheap tickets had canceled the ticket. I never received any information in regards to this or any cancellation. It has cost me over $1,000.00 dollars to purchase a new ticket for my son and for the charges on my credit card for a ticket I never received a confirmation on.

Cheap Tickets will not give a refund only a credit towards a future trip, but in doing this I will be charged transfer fees etc. and will not receive the full amount spent on original tickets. Cheap Tickets is penalizing me for mistakes that were made on their side of these purchases. I have not added all the fees together but, it has cost me an additional $320 today for a one way ticket where my son has to change planes and I am waiting to purchase the other one way ticket for his return flight. Also, I am waiting to hear from the camp as to what the additional fees will be because they will have to make a separate trip to the airport to pick up my son. This has been so stressful having my son fly alone on a direct flight is one thing, but the stress of having him have to change planes alone is overwhelming. If I would have known the amount of consumer complaints against this company and the parent company Orbitz, I would have never used them.

Cheaptickets was rude during this whole process and their only line of defense was the their legal has their back and there is nothing I can do as a single consumer.

Cheapticket.Com customer service sucks and they add no value to airline booking. They shouod not be in business if they are out to screw consumer like myself. Please beware, Cheaptickets takes your money but take no responsibility for booking your tickets.

I called Cheaptickets. They contacted the manager and said the manager agreed to a refund, which I already knew he would because I had talked to him. I was first told they would credit the money back to my account and then the first person I talked to said they could apply to another hotel. She transferred me to the department that was supposed to be able to do that for me. The person I talked to in this department said they couldn't do this; they had to credit it back to my account. I told them I wanted a room in a true three star hotel at the same rate or they would need to pay the difference. She told me they couldn't do that. It was not their fault if the hotel had been misrepresented; they only advertised what the hotel provided.

She didn't know if they had someone that actually verified the information the hotel provided or not. Although, it was their website, she would not accept any fault or responsibility. She said she was going to call the hotel manager and see if he would agree to pay a difference, if any, to put us up in a different hotel. I was on hold for about 15 to 20 minutes or so, maybe more maybe a little less. I was so mad I didn't think to check the clock. However, while she had me on hold, the manager came to my room carrying his cordless phone. I asked him if they had contacted him about paying the difference and he said no. He did offer to call around to see if he could find a hotel that would honor the rate we had paid.

He came back just a few minutes later, said they still had not contacted him but he had found a hotel that would honor the same rate. Just a minute or so after he left my room, the representative from Cheaptickets got back on the phone and said the hotel manager refused to pay any difference and so did her supervisor. When I started questioning her about what the hotel manager said, she hung up. This is by far the worst hotel experience I have ever had. They said it would be 3 to 5 business days before I would see my refund reflected on my account. We will see on Friday (4/2/10) if they even did this. After reading some of the other reviews about them I am not holding my breath. I wish I had known about the other reviews on this website about cheaptickets before I used them. I will never use them again nor will I recommend them to anyone.

This went on for 5 more phone calls. We were given an adult 888 number several times. I recorded the conversations while I was on the phone. We tried to book flights directly through the airlines, but they were booked until that Thursday due to storms out east. We had to pay an additional 510 bucks to get home. There is apparently no customer service number for airline travel, only hotels and car rentals. They do not speak clear English and lie to you every time you call. We are still trying to get our money back.

In the end, I could have accepted this mistake but when I called CT, they took zero responsibility for this error. Several of the customer service agents didn't even know about the international date line so were unable to understand where the problem was or what error had been made. I had to call several times and escalate several times. I encountered plenty of excuses, can't do attitudes, brick walls. I was told over and over that there was nothing they could do for me. After several hours of aggravation on the phone, the best I had been offered was an insulting $45 "goodwill" gesture. The company has absolutely no process in place for complaints, customer service is very circular and the training of the agents is atrocious.

I eventually got a refund of my $700 but I had to fight tooth-and-nail to get it and no valued customer should ever be treated this way, after losing a large sum of money due to someone else's mistake. I have sent a 14-page letter to Mr. Barney Harford, President of CT. We'll see if there's any response at all.

I spoke to customer service, mailed my original tickets back with a letter as told and never got a return call like they said. I called them back and they could not do anything to change my tickets because of no availabilities at that point. They even wanted to change my original departure ticket which had nothing wrong, but it's just an excuse to jack up costs. Now, I really believe they screwed up my return flight date to make money on fees and higher ticket costs.

We want to be aware that Cheaptickets.com did change the dates in our case, hoping, in my opinion, that we will pay out of desperation outrageous fees to travel on the original dates. Moral of the story: if it looks to good to be real, it is. Cheaptickets were close to be the most expensive tickets that I have ever paid for traveling East-West in the United States. We had to travel one day earlier than planned, so instead of a family member taking us to the airport we had to leave the car in one of the parking lots near the airport. My wife could not attend the school on the 29th as planned and my sister-in-law had to request an extra day off to pick us up in San Diego. The worst part they knew that we were used and they didn't offer any solution without us paying a heavy penalty for something that we know we didn't do.

On July 28, I found out that they charged my credit card anyway. When I called them to have them remove the charge, it was 1 hour and 45 minutes on the phone with someone who barely spoke English and who insisted that they would not give me a refund but would offer me a credit towards future flights less the $150 change fee and $50 credit fee and some $20 fee that I still do not know what it is exactly. When I mentioned that when you add up the fees, they were more than the amount I was asking for back, they had no answer. I was outright ripped off.

Cheaptickets.com is a fraud. Do not use cheaptickets.com. From what I am reading here and on other sites, I am far from the first person to fall victim to their fraud. Moreover, I called every number listed for a corporate office in the United States for Cheaptickets.com, and they are all disconnected - every one of them. If anyone knows where they are and how to contact their corporate office, I would be very interested in this information. Again, a warning: Do not use Cheaptickets.com. They will rob you.

Here we were, already back from the trip and I hadn't known I had trip insurance. I called American Insurance and they told me I would have had to cancel ten days from the date of purchase but that it had to be before the flight. They said I should have received an e-mail but I never got it. Later, I did find an e-mail that I had not read but I get tons of junk e-mail. I went online and did a google search and found I wasn't the only person to have experienced this. What's bad is Visa will not reverse the charge because American Insurance sent them what they call proof that I purchased the insurance, but they don't even show anything selected for the insurance. They included a copy of a general e-mail that they would send.

I am sure this is happening all the time to people. If they read the e-mail then they may be able to cancel it but if they miss it or it goes to spam, then they are simply tough out of luck. The insurance company is making a killing and I'm sure Cheap Tickets gets a commission. I will never go through Cheap Tickets again. People need to be warned.

On Saturday 06/13/09 at 9:00 AM CST, I was attempting to book a flight from Chicago to Paris through Cheaptickets at a time when your website would not work. After placing the dates and credit card information, the website would hang and would not provide a confirmation number. I attempted twice to place the order. I did it a first time and waited that the website would switch to the following page, providing the confirmation number and then charging my credit card. As it would not move, I got out of the website and did it a second time. Again, the website would just hang. This time, I waited longer - maybe 15 minutes and nothing happened. So I decided all together not to go through the Cheaptickets website. I placed then the order through Air Canada that provided rapidly a confirmation number and charged my credit card.

In the meantime, we got a call from our credit card indicating that there were multiple charges on the card. Of course, I became very concerned as I realized that Cheaptickets was charging my card without any confirmation or approval. I searched for an 800 customer service number on the Cheaptickets website and there was none that was available. So I sent a chat notice and spoke with Misty between 10:00 - 11:00 AM. Misty stated that there was nothing to be concerned about as the charges were only pending and it was only a routine check before confirming any booking. Since we did not get any confirmation, the pending charges would fall off their own. I did not get concerned then, since in my understanding of things and not getting any confirmation, I would not be charged.

A few days later, on 06/19/09, I went to check my emails. To my surprise, I saw that there were a couple of emails from Cheaptickets dating from 06/13/09 (same time the website was not working) indicating that they had booked the same flight twice and charged my card twice. Then, on 06/15/09, I get an email stating that if I did not get back to them by the next day of purchase, which is 06/14/09, to cancel the purchases, the charges would remain. In the email, they had provided an 800 number.

On 06/19/09, I called the 800 number and talked with supervisor named Hailey. I explained the situation to the supervisor about the technical difficulties I had encountered with the website. The supervisor called Air Canada who agreed to refund the first booking completely (including the cancellation fee) and the second booking minus the cancellation fee: $684.00. The supervisor stated that she would escalate the issue and would open a technical investigation to verify the workings of the website on Saturday, 06/13/09, and depending on the results of the investigation, they would see if they would refund me the cancellation fee.

First, your website did not ask me to confirm if the information I was entering was correct. Second, the website did not ask me if it was okay to charge my credit card. It went ahead without my approval. Third, your website did not prompt me to check my email. There was no warning or notification from the website. Therefore, I was not required to go right away to check my emails. The error that you made is that your system was way too quick to charge my credit card without my approval.

When I realized on Saturday morning that my credit card was being charged multiple times, I looked in your website for an 800 number and could not find anything. I was trying to get in contact with your staff rather rapidly. The only recourse that I had was the chat system that I used promptly. Sending me a prompt email about charging me and stating that the charge would remain if I did not call within 24 hours when the website was not working and when I did not agree to any purchase is, in no way, grounds to charge me.

Cheaptickets should have called me on Saturday morning like the credit card company did to explain the seriousness of the duplicate charges and asking me if I agreed with it. They did not. They chose instead a passive means like emailing. Not everyone remains at a computer. Again, I let it go because of the conversation I had through the chat with the Cheaptickets agent.

The errors made by Cheaptickets that need to be remedied are:

1) You charged my credit card without my purchasing anything from you and without my approval. I did not book the flight. I did not get any confirmation number. There was nothing for me to cancel. There was no booking and no purchase on my part. Your system was quick to do it without my consent. Therefore, the cancellation fee was taken away from me without my consent. It was stolen from me. I need it back.

2) Not giving me my money back because I did not check my emails by a certain date is totally unfounded and preposterous. You take my money without my consent. You charge me in my back without confirming anything. Then, you ask me to figure out that you are charging me right on the spot, while your website is not even working. You ask me to tell you to revoke the purchase and charge that I never placed in the first place and that I was not even aware of. You cannot require from me to check my emails because of your errors, therefore, asking me to take responsibility for your errors and correcting them. You are completely at fault, not I.

I spoke with manager Jan (ID# **) who refused to listen to my claim of being charged without my consent and who refused to provide the requested cancellation fee refund. The only response she was able to provide is that: "There was not a problem with the website as I closed the website before it provided me the confirmation number."

I believed that her response showed lack of integrity. How long was I supposed to wait? 15 or 30 minutes or 1 hour? Working websites don't spend that kind of time providing confirmation. Besides, I did wait and nothing happened. Also, I explained that websites that register orders always ask if the billing information is correct. These types of website have security pages that always review the customer's profile and billing information, that always ask if the entered information is correct and then ask if the customer agrees to have their credit cards charged. Then, when all is consented, customers obtain a confirmation number and a notification that an email is being sent. In the instance of Saturday morning, 06/13/09, nothing of the like happened and I was being charged in my back without my consent and without any warning in the website.

I would like to mention that I have already contacted a law firm ready to move in and take legal action against your company. I won't have to pay much as I have already a payment plan with them. I have also looked at several consumer advocate website and I am ready to describe to them my experience with your company. I really hope you can help out. Thank you for your time and attention.

The customer service was horrible and the supervisor had tried to make me feel that because I did not call in to the office a certain time, I was unable to get the flight. But due to the holiday, I was not able to contact them especially thinking that what I had clicked on to on the site should reflect the confirmation I would receive via email. Then supervisor informed me that I will not get the funds transferred into my account until after 21 days which is inconvenient due to our trip being next week.

I called and spoke with a female (Takesha, I believe). She took my information, credit card number and told me this amount would not be taken out of my account until the following Friday as I requested as it would bounce my account. I was visiting family up north and to my surprise, I bounced my account because Cheaptickets did not hold the amount as they agreed. I called numerous times and was told it was my fault.

I cancelled this contracted with everyone I could speak to, calling as many times as I could until I returned home in January 2009. I called again and was told to return everything including the 2 free tickets and the $100 gas card. As of today 06/01/2009, I still have not received my refund of $109.98 and the $25 fee for the overcharge on my account. I call every week and am told my refund is in processing. I am giving a date that the money will be back in my account for it not to be. I only have a cell phone so I have to use up my day time minutes to call for them to continue to tell me a supervisOr will call me back for them, never to do so.

On 10/16 I called again and talked to Sam (female), explained everything again. She saw the information in the computer but needed to verify and put me on hold for two minutes. After 15 minutes I was hung up on. I called back and talked to Blair and was very angry and bitter and read her the riot act. After dealing with her for 27 minutes, mostly on hold, she told me that I'd be credited within 1-7 days. We'll see if that comes true. Never again will I use this company. So far I'm still out the rental car amount approx. $140 - not a huge deal. For me it's more the principle and how I have been dealt with.

I'm still working with the credit card company to have the charge removed from my account. CheapTickets has done nothing to solve the problem. On 9/15/08 Liselle at CheapTickets explained that charging a persons credit card when the reservation is made is customary! I've never had a charge to my account in this manner before. BEWARE OF CheapTickets AND THEIR DUBIOUS BUSINESS PRACTICES!

This cost me $150 more than it should...

But life would be sweet if that where all, United canceled flights and rerouted me and the changes they made are as follows, on the Tuesday I am supposed to leave Las Vegas they booked me to San Francisco and on that same day they booked me back to Mexico, ignoring that I had already paid for the changes. I contacted cheaptickets.com and the lady there couldn't care less, first they kept me a long time o the phone and at the end they told me that the Airline would have to charge me to get my schedule back,

I felt frustrated, I had already paid for the changes and the lady at cheaptickets.com was very clear that they wouldn't help me, so I decided to contact the agency again and in 10 minutes they fixed the problem and didn't charge me at all. This means that cheaptickets.com didn't want to help me and that the service they offer is lousy and they don't care about customer service. 2 friends of mine booked the same tickets with Orbitz and the lady helped them immediately and with no charges.

Constant calls from Mexico City to cheaptickets.com customer service and they didn't help me at all. In Mexico City everything is far away, its a big city, I had to go all the way across the city to Continental and wait in line for another hour till they helped me. I ended taking almost all day off from work just to fix this, my boss is pretty mad at me

I called cheaptickets.com immediately. I told this guy- Randy- what happen and he tried to keep me calm and look into it. He was very nice- I thought. He found out what happen. I did not do anything to cancel the flight, American Airlines canceled the flight- which was to leave in 4 hours. He assured me I would get my money back. He even said what can I do so you will continue to use Cheap Tickets. I told him- My son is driving to New Orleans- I need a ticket. He then told me some information to write down about the trip and transferred me to someone who was suppose to book the flight and wave fees since it was their cancellation, not mine. I asked for his name in case I got disconnected. He told me Randy.

The next guy was not as helpful as I thought he was going to be. Said he could not make sure I was credited back the money- before I could say again--- wait I want the ticket for today- he transferred me to customer service who after I told the story to said yes, I would be credited the money, but he could not book me a ticket. He transferred me and --- dial tone--- I was disconnected. I immediately called back- went thru the who scenario -- This guy told me that I had canceled the flight and there was nothing he could do. I panicked- I said wait, NO, please look. That would mean I was out over $750.00. I did not cancel the flight. Ya'll and American Airlines did. He then said- Calm down, I will get you the cheapest ticket I can find. I told him I need to know what the truth is--- I see on my bank statement where a charge was pending.... but not stopped. He then told me it may take up to 60 days- 2 billing cycles to credit it back. And that I needed to hurry up and book another ticket because the rates were going up. I told him why should I book another ticket when it won't be guaranteed - I'll be charged and still not know until tomorrow am.

I told him I needed to talk to customer service. He then kept reassuring me and telling me I better get a ticket before they got up in price. I just told him never mind and hung up. I called and got a lady. Explained everything- AGAIN. She acted just like the 2nd guy. I asked to speak to Randy. She said I can help you. I told her she has not verified that American Airlines canceled- NOT me. And, how am I to be sure that the flight tomorrow will be okay? Should I tell my son to go to New Orleans and wait or go back home? I cannot afford a $1,400 bill waiting for ya'll to credit me back.

I understand the flights are being changed, but if they have you phone #, email, etc. and it is the morning the flight is leaving- you would think they would call you. I have used Orbitz a few times with no problems. A friend recommended Cheap Tickets--- I am going to tell everyone not to use them. Took off of work, drove total time about 5 hours- 1 hour going slow waiting to see which way to turn- home or continue to New Orleans Airport. Got disgusted and just canceled the trip.

1. I was not allowed for a seat selection on BA from UK and India. So had to settle for themercy of airline.

2. Had a rude shock when I checked out of the hotel. They had no clue that the money was already paid. I had to pay for my stay again. I was lucky as I had a VISA card, as we use only mastero card in UK, which isnot accepted by India. I am afraid, I would have been behind bars by now if I did not have a VISA card.

3. I have called cheaptickets three times on 22nd, every agent listens to the story, when I ask for the refund, the line is being dropped.

I need help to recover my money.

4. Also the money charged by cheaptickets is 100% more than the actual hotel cost. So it turned out tobe a cheat package.

Well he never said that it would only good for 12 months so when I called to make the reservations I was told that it had already expired and there is nothing they can do and suggested I call Delta Airlines which I did but got the same response over 12 months it is void.

And after reading all of the other people out there that is getting ripped off from Cheaptickets.com we should all get together and file a class action suit against them, I for one am very tired of being ripped off, bent over and done dry we should all stand up for our rights, if we pay for a service we should receive that service or our money back, I am all for earning an honest dollar but a company that seems to love to receive money for services not performed is wrong.

Lost 468.59 and will have to spend more money this year for a ticket that already has been paid for.

Cheap Tickets blamed it on the cruise line. Which of the two was responsible is still open to debate. Bottom line: We are stuck with a cruise to a location we didn't want and for dates we didn't choose. I will not book anything through either of these companies again and send out a Buyer Beware notice to anyone that does.

Approximately 1-2 weeks before departure Cheaptickets contacted us to inform us that the Aloha ticket was canceled. I called Cheaptickets and asked for options, hoping that the bacholertte party would still be able to proceed as planned. The sales person, George, suggested I got a single ticket from the Bay Area to Las Vegas to replace the canceled flight. I asked him 3-4 times during the conversation whether he could ensure that the return flight with United would still work out. I said that my wife would be very upset if they got stranded in Las Vegas. He ensured me the trip would now work out as planned.

At the last night in Las Vegas, my wife and her friend tried to print out their boarding passes for United but found out that the tickets for their flight at 6 am were canceled. Panic ensued and they called Cheaptickets around midnight to inform them about their predicament. The Cheaptickets staff just confirmed that the return flight was canceled without providing any further assistance.

After a lot of hurdles, it was possible to find an alternative ticket for them home (without assistance from Cheaptickets). I contacted Cheaptickets and demanded an explanation and spoke to Brandon, a supervisor. He claimed they had a recorded phone conversation with my wife's friend, where they informed her ahead of time that the trip was canceled. He offered me a $100 voucher as compensation because they HAD noticed us ahead of time that the return flight was canceled.

I accepted the offer, thinking that my wife's friend had missed to inform me about this phone conversation. However, when I spoke to her, and we looked at the date for the phone call, it turned out that Brandon referred to the panic call at midnight, 6 hours before the canceled flight should had departed. I contacted Cheaptickets again, spoke to supervisor Marcello, arguing that the 6 hours notice (done during a phone call initiated by us) hardly can be seen as a timely warning. He promised to look into the matter.

When three weeks had passed I called Cheaptickets again. I spoke to supervisor Eric. He again referred to that they had warned us that the return flight was canceled (the panic phone call at midnight) and that because I accepted the $100 voucher (sent to me by e-mail and never used) the issue was settled. He was even rude enough to say Well, you did use the hotel room, didn't you? Through my bank I have disputed the dollar amount of the trip related to the Aloha Airline ticket. The case is still pending. Eric tried to make it sound like THEY had initiated the refund of my money related to Aloha, while it was ME who took action.

I had to spend an additional $800 because Cheapticket NEVER warned us that the return flight was canceled with enough notice for us to act properly. Their substandard customer service created unduly hardship on a very special event (a bachelorette party) that only happens once and cannot be redone. As a customer, I did all in my might to make sure the trip would work out as planned - still Cheaptickets did not fulfill their part of the contract.

I found it shameful that Brandon tried to trick us by claiming that the panic call was a timely notice of the canceled flight (he had access to the dates and I had no calendar in front of me during the call) and that Eric was trying to take credit for the pending refund of the canceled Aloha flight. In addition, as a customer, I should be able to expect that Cheaptickets is actually trying to help me. Not trick me (as Brandon tried to do), not ignore my issue (as Marcello did), and not behave rude or trying to take credit for pending settlements that was initiated by me (as Eric did).

We spoke today regarding my refund, which I have been patiently waiting for over Four (4) months. This is ridiculous and NO-ONE should have to go through this to get a refund. I have expended more than SEVEN (7) Hours on this refund at a cost of more than $120.00 to receive my money as promised back on 2-17-08, yet I have received nothing, have made many phone calls, sent many emails just to be told that Cheap Tickets has not received my fax I sent on 4-16-08 which is attached a CONFIRMATION of receipt Nor received my mailing of the copies either. I am now asking that I receive interest in amount of 12% Monthly in addition to the inconvenience had to go through to get my refund, the numerous calls and emails, writing numerous letters, on hold, waiting, waiting waiting. If I do not receive this refund I will be forced to take this to court and show all the evidence, letters, tape recordings, emails and documents and see how much Cheap tickets will pay in the long run!

Asiana would be charging $200 for cancellation. I called back Cheaptickets and after explaining my situation to the first rep, he told me he couldn't help me and had to transfer me to the international department. So I had to explain my story again, and this time the gentleman told me that it was clearly advised to me that I should have flown by June 18. On top of that, he said that this was a non-refundable ticket! I cannot even get my money back.

They gave me misinformation which resulted in me losing over $600. They make you wait ridiculously long on the phone.

I called the company again and was disconnected after 45 minutes on hold. On calling back I spoke to this Ray who after having me on hold for a considerable amount of time told me it was sorted but as far as their site shows it is not.

There are no consequences yet other than the cost of international calls.

I told them that the have to give me the fare they offered and they can't be doing unfair practices and they said they won't do it. I know that this is type of marketing is a consumer scam and they make money by costumers clicking on their site. I am upset and tired of cheaptickets unfair practices and misleading marketing. I want to get the fare I was offered because otherwise it is considered misleading the consumer.

United also said on the computer I did not accept any change. I figured order 9 months in advance I been notified of any changes. No Call. No email. No letter. Nothing We missed one day of our vacation plus my sister in law had to come back to the airport to pick us up at 7:00 a.m. in the morning.

Last year 1 bought 8 tickets to Wisconsin and have a United Plus Card. To me it seemed like they pass the buck. Whether you buy from Cheap Tickets or United you still are flying on United Airlines.

Missed one day of vacation. Had to find a ride back home at 6:30 a.m. in the morning. Have to find a ride back to the airport at 5:00 p.m. during heavy traffic. Had to change Car Rental that I got from Cheap Tickets because of arriving 8 hours latter.

I have spent 10 hours being hung up told I was rude and promised call back nothing. I now have had to re buy our tickets through southwest. I'm out 1500 dollars and no tickets. Plus the other tickets I had to buy. I will be contacting everyone I can think of in the morning. CHeaptickets stole our money one employee did admit to the mistake. Delta fired a letter to them telling them to reenstate our tickets which they would not do. I need this resolved.

Also I will be contacting any public official and news media that will listen. I was treated terribly I just recieved a call 11:30 pm from cheaptickets saying they will give us 150.00 back. We did not make the mistake!!

We are out the 1500 dollars plus the new ticket prices and we cannot afford all of them and we leave in less than two weeks. And the many hours on the phone and being told I was rude when I had been hung up on and such.

The next day I forwarded my itinerary without looking to it to my travel partner who called me the next day to say your reservation is for the 19th. I looked and sure enough it was. This was wrong and definitely a system error. I called Cheaptickets.com who investigated, could find no error on their side and informed me I would be charged $150 plus the flight difference. They could only find a flight that was 2x the original amount. I complained loudly that this was an issue with their technology. I believe the wrong cookie that included the dates was submitted to their site due to the numerous tabs I had open and me not closing out my browser completely, searching for one date, and making the purchase.

They would not budge and I was forced to cancel my flight. I will have to now pay a flight difference because the cheap flight I got before is gone and additionally $150 fee for changing the flight. What should have cost me $420 dollars will now be a minimum of $700. I will never use cheaptickets.com again and am asking everyone to boycott them. I believe their technology is flawed and that they should have conceded to rebook for my selected dates without any fees.

Out $150 change fee, plus the fee difference when I rebook.

consecuences, I have to buy a very expensive ticket, my wife had to take time off work to find a new ticket we only have 24 hours to booked, plus the stress on having to deal with the present situation.

I then called American Express to see if they had put the charges through or canceled the order. I was informed that my credit card had been charged $4995.86, and no sign of a credit issued from the company. On 5/7/07, I received the airline tickets in the mail from Cheap Tickets. I called their customer service department, who said that they would issue me a full credit, but that my credit card would still be billed and they could not issue me a refund. I was told I had one year to use the credit that was issued. I requested to speak to a supervisor, but was disconnected. I called back and spoke with two customer service representatives who never transferred me to a supervisor. On 6/1, I was asked by my credit card company, to send the tickets back to Cheap Tickets and so they could issue me a full credit. I called Cheap Tickets, found out where to send the tickets to, and confirmed that I had a credit in the amount of $3577.42, good for one year.

Today, March 10th, 2008, I called to book another flight to Ireland through Cheap Tickets. I was told that my credit expired on July 4, 2007, the date of the flight I had originally booked. I spoke with a customer service representative and 2 supervisors, only to find out that the portion of the refund they were willing to offer was $41 per person, for the booking fees.

$3977.42 out of pocket and no tickets to Ireland, which created the ordeal of having to come up with an additional $3000 so I could actually book a legitimate flight in time for my fiance's parent's anniversary. It may not sound like a lot of money to some, but it put us in a difficult financial position and put a lot of financial stress on what was supposed to be a holiday to remember.

In order to deal with more serious issues, look for CheapTickets' supervisors, because those customer representatives don't have too much authority to deal with many issues.

I have been calling them since I returned home on 2-25-08 requesting they reimburse me for the additional $800.00 I had to pay at the hotel. Per Cynthia (supervisor), they cannot do this, but she could send me a $200.00 voucher for my next flight. I asked to talk the the president or owner of Cheaptickets, and they cannot give me that information. I also am still waiting on my voucher as of 2-29-08.

I was out an additional $800.00 when we got to our hotel.

After 9 billing cycles, I haven't received my refund which worths around $3,500 USD, not to mention my phone bill of international phone calls to them, the time I wasted talking to them and all the e-mail I've written. Worst on-line experience I've never had.

I was stuck on Whistler Canada with no place to stay.

Extra $200. Inconvenience of having to find and buy breakfast each day. Inconvenience of same person having to drive the car every day. Inconvenience and time wasted (on vacation) because computer didn't work.

I was left with no recourse other than to purchase another ticket, with no advance, one way, to make my connecting flight in Dallas. This ticket with Delta Airlines cost $327.50. That was more than the round trip ticket already purchased with Cheaptickets. When US Airways flight 2295 was canceled, Cheaptickets was responsible for finding and booking me on another flight to connect in Dallas-Fort Worth. And they should have made me aware of the changes via email with a new itinerary. They did NOTHING.

I already paid for the round trip ticket but was forced to pay for another ticket. When I called, I was given the run around and called ma'am: about 500 times. I asked that I be reimbursed for the flight I was forced to purchase--and was basically blown off and ignored. I paid for my trip in full and then was forced to buy another ticket at great expense to myself. Cheapticket's position is they owe me NOTHING.

Today I called Cheap Tickets again about an hour ago and spoke with an agent named Raymond. This is probably not even his name. He was curt and unhelpful. I asked to speak with a supervisor to rectify this problem, and he put me on hold but was shortly after disconnected. He would not provide me with his direct extension. I hope this is not a company practice. I told him on several occasions that the ticket I purchased was for my mother and not for myself. But he kept saying he did not see the reservation. He said I needed the record locater. When I told him I did not have it with me, he basically stated he could not assist me. I tried to offer searching the last four digits of her credit card number. He again stated that he could not do that. This entire process has caused me to have negative thoughts about Cheap Tickets and its lack of professionalism.

From the looks of the site it was clear I did not need a visa,as in my mind I had a valid passport and I assumed they would send appropriate information. However,as mentioned before, thats not the case.

As I later saw after returning to NY there are more detailed sites out there that break down the requirements, and if presented with that information at that point I wouldn't be here writing this now. I basically lost an entire trip because of an email who's clear purpose was to inform the consumer of necessary information prior to their trip.

Now, once I got back home and tried to reach customer service to simply inform them of what happened, things got worse; After 3 hours on hold and talking to different people and being treated like all I wanted was a refund, when I clearly stated each time I wanted to file a complaint, a supervisor with a poor attitude told me to fax over proof of what I read to the exchange department at a 310 number. I said ok and attempted to do so and that number wasn't working so I called back to verify and was given the same number again. The fax still didn't work, so the next day I called, and it was someone named Paul's answering machine. Unbelievable.

And now I want a full refund. They are treating me like a moron by giving me bogus numbers, and lying to me, and all in all they cost me a trip. All they needed to do was acknowledge my situation and apply some degree of concern...I will never purchase from them OR their affiliates again.

I could not go to Italy. I was separated from my luggage,which I eventually got back. My sister was unaware of where I was for 3 hours as I had no time to call her before Delta got me on a flight back to NY (on the same plane I came in on). My husband thought I was with my sister and was worried after learning I was not. I can't get a refund for at least my return trip with the airline as they are not at fault. I lost 2 days of work to go on this trip, which was fine till I got wrong information that made it a total loss of 700+ dollars.

After several attempts to get the problem fixed, I asked to speak to a manager. The first manager wasn't a manager at all, but rather an agent. When I finally got a chance to speak with a real manager - not an impersonator the news was not good. I was told that the ticket could be canceled and reimbursed, but it would take 2-3 billing cycles to credit card which reserved the flight. Also, if the flight was canceled and we tried and rebook the same flight, there was a possibility it would not have been available. And to add insult to injury - there was going to be a fee increase.

In reviewing our reservation system and your account, we show that you
have a past flight + hotel package reservation titled 'Cancun 10/1/07'

under the e-mail address '****'.

With regards to your query, please note that when you purchase an

Attraction & Service, it is sold as a non-refundable purchase.

In order to better assist you, please contact us at (888) 922-8849 or
internationally at (312)596-5794. Our representative will be glad to

assist you. ...

It's fine with me if I had to cancel the attraction & service without a refund, since it's non-refundable. But it is unacceptable to offer something for sale to consumers, when the 'something' does not even exist!!!

Called Cheap Tickets after spending 3 hours on the phone and being cut off twice we find out that flights they had listed were cancelled. At that point they cancelled the Package (hotel & flight) any services you have to deal with seperately. Transfered again told it was non-refundable, then they checked and said oh it would be refunded in 3- 10 days (this is the time frame to refund the entire package).

So within a matter of minutes Cheap tickets has tied up the credit card for 3-10days for a trip that they should have never booked becuase there was no flight. Called again the next day to talk with a supervisor - told the credit process has already been started and it takes 3 - 10 days they could not help in any way. Suggested we contact our Credit Card company to see how long it will take for them to show the credit. It took minutes to show the charge - still no credit shows.

Becuase of this we are not able to attend a wedding because we are unable to re-book the flight becuase they have taken our money.

I believe this to be a bait and switch - they knew the flight was not available prior to taking the money. We will NEVER use Cheap Tickets again.

We decided to cancel both our children's tickets and knew that United would charge $100 and CT $50 for each ticket. We feel this is usury and the fees are outrageous. But that is not the only problem.

I must of spent 10 hours talking to various customer service reps trying to get across what we needed to do. Of course, none of them speak english well and the accents are so heavy it is difficult to understand them. We now have over $1400 in airline tickets floating somewhere out in the internet world. We could not understand the rep when they gave the record locator numbers. I asked for an e-mail with the information and you can guess, yep, never received an e-mail.

The law needs to change to require these agents to send written proof of your ticket credit with information on how to retrieve this information in the future.

Cheap Tickets said that they couldn't change the name UNDER FEDERAL LAW. There is no such law, it's a policy choice from airline to airline. The airlines does let you change, but you may have to pay a fee.

They told me I had to cancel the second flight and then I could get a credit and use it on a future flight. My husband and were leaving in two days, so I went back to the cheap tickets reservation dept to re-book the seats just cancelled, and put them under his name.

THEY WOULDN'T DO IT. They said that only I would have the credit, since the ticket that was cancelled was in my name. Is that insane or what? It wouldn't be in my name if the website let me put in his name to begin with.

So, I went back to the Airline (American), talked to a rational human and they booked him on the same flight although not in the same seats. They also said that Cheap Tickets can change the name if they wanted to, all they needed to do was to call AA first and let them know.

5 hours out of my day. What a waste. And another $115 to take care of changes.

And now I need to write something on the Internet cave wall 100 times...

I explained about the death and they didn't have any interest, only that they would keep my money. My wife decided to go back in May just to use the credit. I called the appropriate phone number and spent 1.5 hours on the phone with someone in India. One final time on hold and she would give me a reference number for the trip. One beep later and I was on the line with delta airlines recording for some reason. Lufthansa was the carrier. I got dropped.

One more phone call trying to get the job done lasted another 1.5 hours. This guy was in Philippines this time and saw where the previous woman left off reservationwise and he continued. He assured me that in 24 hours I would get an e-mail with itinerary. 3 hours on the phone that night, mostly on hold, unbelievable and my ear hurt.

24 hours went by, 3 days, 5 days, 7 days, at 10 days I decided to e-mail and see where my itinerary was. Response was that no trips were found for me. Another phone call explaining the problem, the guy in Philippines looked up my file and said that the reservation was still being worked on, whatever that means, he assured me that in 3 business days I would have an itinerary. 5 days have now gone by with nothing. I am faced with calling these ***tards again. I have invested 4 hours in long distance calls from Germany to the U.S. trying to get this resolved. I think they are screwing me around to keep my money. I don't know what to do next, getting really frustrated. I'm at an APO address in Europe and can't even enter it in this website.

I called cheaptickets and asked them to reroute my daughter. Cheaptickets has the help desk in Philipines and they asked me to call Alitalia myself, which I did. Alitalia indicated that since I didn't buy the tickets with them they could not help but if cheaptickets call Alitalia, they will re-route us. Cheaptickets refused to re-route or offer an alternative.

They said to me that new tickets will be send in 2to 3 bussiness days. Since then I've been calling every 2 days to cheaptickets and EVERY single time I'm given different answer. Every time I have called, I took me 2 hours minimum to explained my situation over and over. After requesting to speak to supervisor I was put on hold for 1 hour and 40 minutes after that they hung up on me. That was on 4/10/2007 I'm leaving on 5/16/2007. My tickets haven't been issued yet

I called Cheap Tickets to inquire about my ticket, and the person I spoke to said it was never shipped to me. This person then advised me to simply go to the ticket counter for Air China and explain the situation - they would have me in their in system, I was assured there would be no problem getting on the flight. When I arrived at the airport, Air China had no record of me having purchased a flight. I spent the next 2 1/2 hours on the phone with several Cheap Tickets customer service reps and 2 supervisors, spending 1/2 hour stretches on hold and being hung up on, trying to resolve the problem.

I was told by Air China that I would need Cheap Tickets to fax over an account coupon proving I had purchased a ticket and that I would need to pay $70 for them to reissue me a new ticket. After finally being assured by a Cheap Tickets supervisor that the account coupon would be faxed over - this person also took my phone number down and said they would call when the fax was sent - I spent the next 1/2 hour waiting for the fax to arrive. It was never sent, no one from Cheap Tickets called me (I attempted to call Cheap Tickets, but was placed on hold for 1/2 hour), and the Air China desk closed (the Cheap Tickets supervisor was aware that I was close to missing my flight and that the Air China desk was closing). I missed the flight and had to purchase a new flight at my own expense - a very expensive day-of ticket to China.

When I and my 3 adult children decided to visit Switzerland last summer, we had no trouble purchasing tickets for British Airways (BA) flights from CheapTickets.com. The problem came when one of us was unable to travel and I attempted to get a refund for her ticket. While both Ba and CheapTickets agreed the ticket was refundable, each insisted that the other must make the refund.

I called both companies many times in late January and early February of 2007 and found that CheapTickets representatives always had a different reason why they could not refund the ticket; in general they were quite evasive.

When at last I asked to speak to a supervisor, I reached one named John on the afternoon of January 30, 2007. He again stated that CheapTickets would not refund the money, but he also lied to me (his statements were completely contradicted by another representive when I called again that evening), was generally rude and, when I pressed for a straight answer and (I'll admit, became frustrated after a point, but I don't believe I was rude) evenually actually hung up on me.

During the subsequent call later that evening, the representative I reached said that John was still on duty and that he did not wish to speak with me. I had by that time become convinced that it was the actual policy of CheapTickets to ALWAYS refuse any refund.

Fortunately, I did eventually reach a BA representative who pointed out the way to get a refund and I finally received it later in February. But I will never again use CheapTickets.com to purchase tickets for any flight; I learned a difficult lesson from this experience. Fortunately, it did eventually turn out OK.

My ticket was eventually refunded (through BA), although there was a $200 fee to have that done.

I contacted Cheaptickets.Com several times and they keep telling me that it is my fault that I booked the flight and that I should have known that there wasn't enough time between my connecting flights to make the flight. I told them that they were my travel advisors and they said since I choose it that I was my own travel agent. My last conversation with them was on 1/19/07. I also asked them to send me an email or snail mail saying this information for my records and they declined saying that it is their policy not to do this. Cheaptickets was rude as soon as I told them I had problems with their flight. Prior to that they were super nice to bait you in into going with their service. I have insurance through them as well and the insurance company is giving me the runaround but this is another complaint.

I lost one day of work, the hotel expenses, telephone charges, and etc. My first international trip was just a disaster.

I finally spoke with someone and I had to fax them my email confirmation from cheaptickets showing that i had cancelled the flight online. So i did. I then called back and after getting the run around again i finally spoke with someone else who then got a supervisor/manager on the phone and stated that I would get a $200.00 coucher instead. Ever since then I have gotten nothing but the run around and once again have spoken with many different representatives. Some of which sound like they know what they are doing but many of them who don't and either disconnect the call, tsfr you to a wrong department or once again keep you on hold for long periods of time.

The poor guy has used all him money to buy this ticket and has a confirmation. However, now he cannot fly to India. How can this be legal? He called and some idiot in Eastern Europe answers and tells him there is nothing he can do. He needs his money back....

That's not it, we called again and was put on hold between 30-60 mins so they can find out what happened 3 more times and gave us the run around and told us that we would have to wait another 2-3 billing cycles. I told them that this isn't acceptable. Again, since we had to use our cellphones, we end up having a $200 phone bill. So the more we wait and the more we talk to them, we keep losing money. They're customer service is horrible. Nobody know's what's going on. They finally found out what happened and blamed their refund department because they entered it in a different system. So we're supposed to get our refund within 7-10 days. it's been a week now, so we'll see. Lessons learned and will never, ever use them AGAIN!!!

Because of time, charges, and fees we lost approximately $300 just for waiting for our refund. Also, the aggrevation that it caused us. I'm also currently deployed to the middle east defending my country and the last thing I want to think about is not getting our refund and costing us more money because of this.

No hotel room for pre planned trip with my family.

Cheaptickets never notified me. I had paper tickets that were mailed UPS. Cheaptickets claims they notified me by email. I could find no such email. Cheaptickets could not tell me the date the flight was changed nor could they tell me the date nor content of any emails they sent me. They claim it is my fault for not checking with the airline 72 hours in advance. The airline says they notified cheaptickets and that cheaptickets, as my travel agent, is responsible for notifying me.

A long planned family vacation/celebration was destroyed. We ended up being able to get a flight on Sunday for $450 more. But we got to Puerto Vallarta at 3:45 pm, wedding at 7:00, then had to leave for the airport by 1:30 pm the next day to catch our return flight. We spent 24 hours travelling and 24 hour at our destination. My children did not get to spend the time with their grandparents, aunts, and uncles. The only reason it was worth it for us to spend the money, we don't have, on this trip was because it was a rare occasion for all of my wife's family to be in the same place at the same time. We also lost 3 days of prepaid hotel rooms. PS: Delta airlines also performed very, very poorly in this whole affair.

About two weeks later, I noticed on my bank statement that there was an overcharge of $50 posted to my account. I called cheaptickeys.com and was told that there was no way for them to see how much they charged me, that I would have to send them a copy of the bank statement as proof of the overcharge. I was not sure how a company is unable to tell how much money they received from a client (if that is the case, then how do they know they got money at all?) Reluctantly, I faxed over the statement. I waited and called them the next day to confirm the receipt of the fax.

They stated that they received it and apologized for the error and assured me that I would have a credit at my bank within 5-7 days. 7 days later, no refund. I called back and was told that it hadnt been processed yet and the person handling it was on vacation for a week. So, lesson learne...never buy anything from cheaptickets.com. Their customer service is lacking.

Had to book a flight twice, the second at a much higher price. Couldn't get a refund on the first flight they charged us for but failed to book. Ripped off for almost $700.

I called Cheaptickets.com back. On hold for a long time. Finally the girl answered, I spoke to her about the situation. She said via phone they could help me book the fares. She would have to transfer to to the phone reservations division. She transferred me. A man answered and said something about the opportunity he had for me. I told him my situation. He said the only way for me to get phone assistance was to pay and sign up for Cheaptickets Gold. I declined. I had actually had this service before and they never did what they were supposed to do. I declined and said I just needed help with what had been promised and advertised. He said he couldn't do that. I said transfer me back to customer service. Said he couldn't do that. I said give me a supervisor. Said he couldn't do that. I said give me your boss. Said he couldn't do that. I said this was a classic bait and switch and false advertising. What was his name? He hung up on me then.

So, I called the first customer service number back. Waited for ten minutes again. Finally got a rep. Asked for a supervisor. She agreed and then placed me on hold. Off and on, she placed me on hold for twenty minutes. I told her I needed to know how long it would be until I could talk to a supervisor-- 1 minute, 5 minutes, 30 minutes? She said she had no idea and put me back on hold. This time, I hung up.

Still don't know if these fares are even available. Have called the airlines directly. The closest amounts I am coming to are almost $1000 more!

I am having a hard time convincing my accounts people that this confirmation e-mail is a receipt. I may have to forfeit $115.24 because of this. Still trying to get a valid receipt from cheaptickets.com or the hotel.

$3000 hold on my bank acount, with no way of recovering in a timely manner. No cooperation in resolvig it and high phoe charges in an attempt to resolve it!

To sort out this discrepancy, I called United Airlines. They indicated that the flights my wife had scheduled on were replacement flights for the flights that I had scheduled on which they had since cancelled. I then asked the United agent to put me on the same flights as my wife and they told me that I would have to reschedule the flights through the travel agency from whom I had purchased them. United said they could not change the scheduled flights for me since the tickets came through Cheaptickets.com, and that I should not be charged anything just to put myself on the replacement flights for the cancelled flights on which I had been scheduled.

I went back to Cheaptickets.com but they still showed the old flights and did not show that United had canceled my flights and rescheduled the alternative flights that my wife was scheduled on. Instead, the way that Cheaptickets.com had things set up, it was NECESSARY to have to re-book my tickets onto the newer flights to ensure that I would have seats on them. So, having no other alternative, I scheduled on the new flights. However, this caused a major re-booking fee of $150 charged by Cheaptickets.com which they have since insisted must be applied to my account and that this is the way that they handle this type of situation.

I believe I have been charged a re-booking fee unfairly of over $150 because Cheaptickets did not have accurate information about my flight and did not show in their data that the flight had been cancelled and re-scheduled to other flights by the carrier. I have tried calling and emailing them to correct this problem and remove the re-booking fees. However, they have been totally unresponsive and unwilling to admit that their failure to update their information about the flights was the reason that the re-booking was made necessary.

I was basically forced to move my seats from flights that had been cancelled by the carrier to flights that had been scheduled in the place of the cancelled flights and was charged an exorbitant re-booking fee to do this! Interestingly, when I checked at Expedia, they, of course, already had all of the updated information that Cheaptickets had not shown for the cancelled and rescheduled flights. THis would suggest that this is an intentional scheme by Cheaptickets.com to collect inappropriate re-booking fees. I have since checked at several places on the internet and it appears that this practice by Cheaptickets.com is quite common. I personally think it is time that this behavior be legally challenged and stopped. I have put a great deal of personal time and effort into attempting to correct the problem to absolutely no avail. Cheaptickets.com has refused to hear my complaint and insists that they have the right to charge a full re-booking fee under these conditions.

I contacted America West and they only had the one ticket that was already used. After further investigation, they discovered that the other ticket was purchased through Frontier Airlines. I then called them and explained the circumstances, and they cancelled the open ticket and mailed a check to CheapTickets. I called CheapTickets to find out when the money was going to be put back into my account and they told me it would take at least 2 to 3 billing cycles, which brought it to September or October, 2005. This is inexcusable since they double-booked the flight, which I have heard they do in many instances, and then tell me it will take 2 to 3 months for the money to go back into my account.

I am a single mother and the bank took $164.00 out of my account, which is a lot of money to me when I have to support a 9-year old. And now I'm told that I will not have the money for 2-3 months. In addition, something should be done with regards to CheapTickets being able to double-book individuals, and in many cases, they probably get away with it.