
CheapOair Reviews
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About CheapOair
CheapOair allows travelers to easily access multiple quotes from hundreds of hotels, airlines, cruise lines and car rental companies to ensure that each customer finds a deal that best accommodates their travel needs. CheapOair strives to provide the best customer service to help customers through the booking experience.
- Great fares and travel deals
- Price-match promise
- Earn up to 2x points with app
- ClubMiles rewards program
- Cancellation fees
- Nonrefundable tickets and fares
CheapOair Reviews
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Reviewed Sept. 12, 2023
It was so easy to book my flights! I just chose the best time options and price options available to me and booked them! So easy!!! I was even able to apply for a credit card to pay for my flights, and got approved right away, and got a $50.00 discount! It was amazing!!! Thank you so much!!!
Reviewed Sept. 10, 2023
Online booking is great. However the date changed per CheapOair system, per Customer service agent which is a screw up for us because our Original requested for departure date on Sat. 9/16/23, return date on Mon. 10/16/23. But the booking confirmation gives out departure date on Tue. 9/19/23 and return date on Wed. 10/18/23. Thought the details for the fights schedule are same but not match with our schedule to stay in Vietnam. Have to be change to match with Vietnam visa permit accordingly.
Please note that the maximum stay is 30 days for US citizen in Vietnam visa application. Request speak for manager but not available or refuse to help in this case. We keep the booking confirmation due to the fees will be apply for change or cancel which I think unfair to us. We work with Vietnam Embassy in Washington DC to adjust the enter and exit date, accordingly with airline ticket, in Visa to Vietnam that should not happen in the first place.
Reviewed Sept. 9, 2023
I was not able to purchase my returning bag fee during booking. I had to order it on the next day and not have it all on one invoice. This took time. Once you book your flight with it seems a lot of extra fees are added. All your fees should be posted at the time of booking. I was not able to add my return bag fee until the next day.
We appreciate the feedback.
Reviewed Sept. 7, 2023
They made it real easy to book a multi flight reservation. They kept in touch by email. I found it easy to find the places I needed to go. The prices were very competitive and very reasonable. I would recommend them to anyone that had travel plans in the future.
Reviewed Sept. 7, 2023
I cannot find my order number. But I am confirming my flight. Could not contact Cebu Airlines to pay Advanced baggage. If you can please send me phone number for them, so I can pay baggage ahead of time. This should be very helpful. If I could get their phone number I can pay in advance. Thank you in advance for your help.
Reviewed Sept. 6, 2023
I received both booking confirmations immediately via email. The website was easy to navigate. Very good service. Also confirming I received the booking confirmation for **. CheapoAir had the 1 stop route to and from which is exactly the route we wanted. We did not want to stop in Japan or Guam.
Reviewed Sept. 6, 2023
I compared other websites and this was the best price. Relatively easy to navigate and pretty seamless. The hotel that I wanted to stay with was listed and the package with airfare was very reasonable. I received confirmation right away and they also followed up to make sure my reservation was received.
Reviewed Sept. 5, 2023
It was easy and fast, also the best prices. I was comparing with so many airlines and Cheapoair came up always the best in every way, my family always uses this site, my brother just booked with you and his wife, we are so satisfied and we will always come back and use CheapOair till it lasts. Thank you.
Reviewed Sept. 1, 2023
I need help and could not speak with anyone as I didn't have the information requested. My name on booking confirmation for traveler does not match my passport. I need help and someone to call or email me. I don't know why I've gotten this form. I need to speak with someone who is customer service who can tell me how to correct this situation.
Reviewed Aug. 30, 2023
Cheapoair provided a flight necessary for my travel and has been keeping clear communication with me regarding the flight. They have provided a review of flight information 20 days prior to the flight with several contact numbers in case there is a question. I certainly appreciate those efforts and will consider Cheapoair for further travel
Reviewed Aug. 26, 2023
I had a good experience when buying my tickets, they handle good prices and airlines, the response times are fast, I have recommended it to my family and friends, they have many forms of payment, thank you, I will buy my flights with you again, also the system it's easy to use.
Reviewed Aug. 26, 2023
Always book with CheapoAir ca. Love the cheaper airfares. Have been booking for several years. I fly yearly to the United States. Will continue to use CheapoAir.ca. I have recommended CheapoAir.ca to family and friends.
Reviewed Aug. 25, 2023
Had a hard time getting a real person on the phone. I got a message about a credit card problem. I finally got to talk with someone who told me my reservation was alright, but when I pull it up it still has the credit card problem on the reservation.
The booking and credit card were good to go back on July 29. Our apologies for the confusion.
Reviewed Aug. 24, 2023
It was a very fast and pleasant experience. The person was very nice and made sure everything was right multiple times! They also were very patient, helpful and informative! They were very well mannered saying please and thank you after every instruction and question. Thank you for the pleasant experience and I will be shopping here again!
Reviewed Aug. 24, 2023
This was a confusing transaction. I've been a SPIRIT fan for years due to price and family in the Detroit area. I will have to re-evaluate my options in the future, and determine what makes the most economical sense, which Spirit has been in the past, but now there are just too many unnecessary steps, as well as required information that has greatly lengthened the process of completing a transaction. I always pay in full, and like expediency, but this time I have been just 'frustrated' with the process.
This reservation was booked through our agency and not on the airline website. Thank you for your feedback. Please contact our representatives with any questions or concerns you may have.
Reviewed Aug. 21, 2023
I was pleased with the ease of making this booking online. CheapOair found me a good deal for a flight on very short notice. Marina from customer service contacted me via phone afterwards to make sure I had everything I needed. She was very efficient and professional. I recommend CheapOair for good deals and good customer service.
Thank you for your kind remarks. We look forward to assisting with your future travel needs.
Reviewed Aug. 12, 2023
A true nightmare beyond believe!! Hello All. Am not sure about others' experiences. My experiences with CHEAPOAIR is beyond terrible. This information is just the beginning of me telling the world how bad they are. Am a single mom, a dentist, lives in San Diego CA. I bought tickets to visit my dad in Jakarta Indonesia who was in bad condition for June 16th, 2023. Flying from LAX to Cengkareng International Indonesia. Coming back from Bali - Denpasar to LAX on July 2nd,2023.
To make long story short. They have made few times changes of my flights. You literally have to pay attention everyday. On my way home from Bali Denpasar to LAX, they cancelled my flight from Hongkong to Narita Japan (as a connecting flight). I was very nervous as I kept looking at my email or calls or any messages that would inform me that there is a flight for me from Hong Kong to Narita Japan. THERE WAS NOT. When I arrive in Hongkong I went to Cathay Pacific and checked my status, they couldn't find me and they also told me that Japan Airline did not have my name on the list at all. I have to buy the ticket in Hongkong connecting to Narita for $752.89. I even took the picture of the lady who worked overtime from Cathay Pacific to help me get into the plane.
Time was the essence because there was another connection from Haneda Japan to LAX that I have to catch. Yup, from Narita I have to take the train to Haneda Japan to catch the American Airline which will take me to Los Angeles. There are other little details that were caused by CHEAPOAIR in such terrible manner. I have written them letters, at first they claimed they have tried to reach out to me only to find out, they forgot to give me a replacement flight from Hongkong to Narita. I asked for reimbursement $752.89. Total I have spent on CHEAPOAIR $3198.54. They have poorly managed me. I don't believe anybody deserve in any situation this treat that I had. This is only the beginning, I will tell the world what they did to me.
Here are the follow up: 07/16/2023. They sent me email, they will reimburse me for $19.95. Between 07/16/2023 to 07/27/2023. They claimed they have tried to call my personal number numerous times. Those statements are simply big lies! Disgusting! 07/27/2023. Finally someone left a message and I talked to a representative. No clear what's the result. They obviously not from US. 08/03/2023. They emailed me and stated that they have talked to American Airlines and have processed a check for $273.04 on 08/01/2023.
08/11/2023. As usual they stated over again and again that they have tried to call few times to reach out to me, but none are absolutely true. I feel like I want to throw up. It feels like CHEAPOAIR.COM mode of operation is lie----lie ---lie--- as long as they got the money----they will deal with problems later----at the end they really believe they will be ahead of the game. They will drag this as long as they can, that is their modus of operation. 08/11/2023. 9:59 am Pacific time, I wrote them a letter and ask them to come back with me for a full refund of total $752.89.
Reviewed Aug. 8, 2023
Very easy to book the flight ticket, the website easy to followed, the prices very reasonable and competitive, after you book the flight ticket, they will send you the confirmation about the booking for you to review, I would refer this website to my friends, and to the one I know or around me. Very helpful, help times and money
Reviewed Aug. 8, 2023
Working with this site has been very easy. I needed to contact an agent with some clarifications and to add our frequent flyer numbers and Global Entry IDs. She was very helpful and patient. She alleviated the potential for stress and just took care of it all then sent the new information to us via email. Her name was Kim. Lovely experience.
Reviewed Aug. 5, 2023
Paid for my tickets, thought I was done, WRONG! Now I get to pay for my one carry on bag $74. I am a senior citizen on a very fixed income. This sucks sewer water. I'm so disappointed in this kind of behavior.
individual airline and we, as an agency, have no voice in their operational decisions.
Reviewed Aug. 4, 2023
I truly enjoy CheapOair because it allows me to plan my family vacations all on budget plan. For example, I'm disability retirement and I really can't afford to travel but a family friend told me about cheapoair and I really couldn't believe the savings and discounts. Thank you so much for assisting me.
Reviewed Aug. 3, 2023
The site kept wanting to refresh which in turn raised the flight cost. Which ended up costing me $435.00 instead of the price that I first saw on the site which was $421.00. Also, the trip protection jumped in price as well every time it wanted to refresh. My take on this is that it is just a way for the 3rd party companies to make money off of the airline's customers.
We have reached out to this customer regarding her concerns.
Reviewed Aug. 1, 2023
I have been unable to select seats for my upcoming trip to Anchorage on Alaska Airlines. It's telling me I have to wait till 24 hours prior to departure. I was able to select seats on the return flight on American Airlines. So I'm unsure why I'm limited on the flights from Tampa to Anchorage??
Reviewed July 31, 2023
I do not have any complaints so far regarding my booking. The representative was very knowledgeable in the process and explaining what is required and letting me know the whole process. The ticket is really not as cheap as expected but I think it's still on the high side and could still be reduced.
Thank you for your feedback. We are happy to learn that our representative was helpful.
Reviewed July 28, 2023
I have booked many flights with Cheapoair and have always been very pleased with the prices and service. I recently e-mailed your service representative concerning a question and I was very pleased with the results. The person was very knowledgeable, professional and answered my question immediately. Good service and good prices mean that I will always book with Cheapoair.
Reviewed July 28, 2023
It is easy to use this website to make online air ticket order. I prefer to order Airline ticket with CheapOair because it allows to change or cancel the order before 24 hours. Besides, the CheapOair charges low fee on each order. I will also recommend my friends to use CheapOair.

Reviewed July 26, 2023
Filled out online form with required fields. Middle name was optional. Paid with credit card. Got our booking. 2 days later, they called needing to add our middle names for $800 more! They said we will be denied boarding. I said nope. We flew. No issues. That was a smart scam. They also told us that we need to pay $100 for each passenger so we can sit together as a family. I said nope and went to airline’s website to pick our seats together. Another smart scam.
No response from the customer when requested to provide booking details for validation.
Reviewed July 22, 2023
Fraudulent company. They booked my return flight on 8/29/23 instead of 7/29/23. When I asked to change the return flight, Cheapoair supervisor told me it will cost me $1700 for a return flight from Orlando to Chicago for 9 people. I said it's ridiculous, and all of a sudden price dropped to $850. And, here's what happened, the "supervisor" changed my departure flight from 7/22/23 to 7/29/23 without even notifying me. I'm doing my online checking night before my flight and it turns out that my departure is on 7/29/23. Since 5pm until 4am I was on the phone with Cheapoair and no assistance at all. Ruined my whole vacation, wasted my money, didn't offer any solution and at the end told me that reservation fee is nonrefundable.
Reviewed July 20, 2023
The service agent I spoke with on the phone was amazing. He listened to what I said and understood what I said. He gave clear run down of what is possible regarding the change. When the call got disconnected he called me back in a timely manner. This was after I had wasted 45 min on the computer trying to accomplish the same thing. I was ready to give up on CheapOair and give them a scathing review. But after the phone call I will use Cheap O Air again.
Reviewed July 18, 2023
Purchase round trip from Mexico City to Buenos Aires, Argentina. Good service. Good price. Your website worked smoothly and is user friendly. I shopped around and you had best flights at best prices. I could find better deals. Only comment would be to allow seat selection at no cost to members. Thank you.
Reviewed July 7, 2023
Don't ever book anything with CheapOair, greed is all they swear by. They got my 5 year old stuck in West Africa because of their own agent's mistake. I'll discourage anyone to book anything with them at least until they fix my issue.
Reviewed July 7, 2023
I bought a ticket last night from Toronto to Bogota. It was a family trip and they canceled. I called 8 hours after and they said they will refund me 20% of the ticket which is outrageous. I checked with Air Canada and Latam and their policy was free cancellation during 24 hours. The customer representative wasn’t helpful. I asked to change the dates and they were charging $400 dollars more ???? So no refund, impossible to change the dates and I waited 50 minutes for this answer. I have a picture of the payment unfortunately the option of adding a picture is not available. Date of experience: July 06, 2023
Reviewed July 4, 2023
I like using Cheapoair for all my bookings because it is very easy to order the plane tickets. I highly recommend this app to all my friends and family and they all think it’s great. The cheapoair website is not hard to use. My friends told me they all use it and also recommended to all their other friends.
Reviewed July 3, 2023
I bought the ticket on June 7. For June 29 and they canceled my flight I was at the airport and they says there’s no booking. I’ll call them and they told me two different things airline. Cancel your flight and V. emailed you on the nine which is I didn’t received any email from them and then they told me you cancel your flight with the airline bunch of the lies an airline told me this is what they do. I end of drove to the other town. Buy a new ticket to get to my vacation cost me way too expensive and they won’t accept it.
We are currently working with the customer and airline on his concerns.
Reviewed July 3, 2023
Using CheapOAir was intuitive and clear. Switching between various dates, times, airports destinations was simple to find the best deal. Charges were straight-forward and fair. The checkout was fast and efficient with plenty of reminders to check all details before booking. The itinerary was sent immediately, and it was equally well laid out and easy to read and share.
Reviewed July 1, 2023
Add-ons somewhat confusing. Flight picking went well. Generally understood the options presented and able to choose without too much confusion. Hope to use CheapoAir again down the line in the not too distant future. We have communicated our travel plans to our co-travelers and hope that they can join us.
Reviewed July 1, 2023
I was confused when I checked the seat I booked on the app is different from the one showing on the map on the website. The agent confirmed my choice and problem solved. Another issue I had, is that the seat pricing on the app wasn't accurate.
Reviewed June 30, 2023
although I shop around for other pricing options I always find myself coming back to Cheapoair. The prices and fees are the cheapest I found, always. The competition does not even get close. Your site is easy to navigate and also easy to understand. I like the feature that offers an alternate options from nearby airports. I used that option a few times already. Is very convenient. Thank you.
Reviewed June 30, 2023
We made a reservation and my credit card didn’t go through the first time so a rep called and insisted we had to cancel and replace the reservation to resubmit it for payment. Suspicious because the price increased $50 in those 5 minutes and I ended up paying more. Changing the price was an obnoxious move. We also had a ton of problems with the site because my son is 12 and we kept getting an error message about him being 12 for the entire trip to count as a child, which he will be.
Reviewed June 22, 2023
When can I check in for my flight on 6/22 at 12:49 leaving CVG landing in Atl? I have checked my inbox for early check in and I have gone online to the Frontier Airlines site to check in but could not use the reservation number I was given when I completed the booking.
Reviewed June 21, 2023
I hope all this works out. Giving you glowing remarks cause of ease. This ticket is for a friend to visit with us in September. The site however did not let me select a seat or add his passport number or deal with checked baggage. So I hope the link in the text messages and emails that were sent to him will enable him to do this. The passenger is Thomas **.
Reviewed June 20, 2023
I didn't like that I cancel one of my flight and then couldn't rebook my trip after that because I couldn't get my money back until 7 - 14 days. Then I didn't have the extra money to purchased the ticket to fly back home, this is not the way I expected to see how this happen.
Reviewed June 19, 2023
I called late at night to confirm my ticket and agent was very efficient and knowledgeable. I felt confident that everything was taken care of. I will book all my flights with Cheapo air from now on. The agents are always very courteous and helpful. I know that if I need help I can call day or night and I will get to talk to a real person and not a machine. They have many options to add to your flight such as travel insurance and seating.
Reviewed June 19, 2023
Thank you, all I can say is that you make it really simple and trustworthy. You can try to lower the prices though, Kiwi.com is ahead of you now. Unless Kiwi is also yours, you should consider having lower prices. The app is really easy to use and the website as well.
Reviewed June 17, 2023
An easy and thrifty way to fly! I would do this again - and probably will! A++++ service and beyond! It was actually much easier online than I imagined! I will finally get to see Seattle again - which I have not done in over 50 years! This will, I hope, encourage others to try Cheap-O Air before making any other arrangements with anyone else.
Reviewed June 17, 2023
Cheapoair/OneTravel customer service is poor. We could not reach their customer service rep after more than an hour of failed attempts. Our airline reservations with Cheapoair/OneTravel were completely revised 5 days after booking, revising arrival in Newark on Aug 30, departing 10 days earlier with a 7 hour layover. It took us 2 hours on the phone with a helpful United Airlines representative to resolve this.
Reviewed June 15, 2023
Traveling from Denver to Bamako Round trips, my trip back to Denver is too long. 36 hours. But that is all I can get so far. Hope to have less travel time on my way back to Denver. If is there any opportunity to get 26 to 28 hours travel time on my way back to Denver from Bamako will be appreciated.
Reviewed June 13, 2023
Mr. ** provided me with the best and most pleasant experience booking with a travel agency. He took all my worries and concerns away and replaced it with full trust and confidence. He even went out of his way to look for another flight as a back up in case my nieces miss their connecting flight. We're concerned that clearing Immigration, Customs and going to the next gate might take longer than 2 hours.
Reviewed June 13, 2023
After purchasing my ticket I found that I had to pay extra for everything else - seat assignment, luggage, even for downloading and printing my gate pass, all of which I have declined to do. I will not ever use this app again, nor will I recommend it to anyone else. I only used it because after searching for "united airlines" I was directed to this site.
Reviewed June 13, 2023
The service was great, it was easy to navigate through. The customer service was also amazing, the workers were so kind. We will definitely recommend Cheap-O-Air to all the people we know and will use it in the near future.
Reviewed June 12, 2023
After finding my itinerary, I clicked too quickly and didn't check the times for flying back home to Rochester. I contacted customer to see if they could help me change the flight. She said that she could. Well when she found a decent flight to fly home which was only 5 hours I said, "This is fabulous." She then told me it would be 249.00 each person plus taxes and fees. Well I think that is absolutely crazy.
This has been resolved and tickets rebooked with customers approval.
Reviewed June 12, 2023
I booked my trip and I had a fifteen hour layover That I didn't realize I did. I had no desire to wait 15 hrs in an airport. I contacted customer service and the supervisor handled my issue right away. Thank you.
Reviewed June 11, 2023
This time is just like many, many times before the 'pandemic' lock down. Quick and easy search, clear steps to order, and explanations in order review made booking process a breeze. As I always did since your inception. And wishing you continued success!
Reviewed June 10, 2023
I was not informed about the charges to select a seat initially. In fact there were flights where no seats were available without a price. I am highly dissatisfied with the seat selection procedure made available by CheapOAir.
Reviewed June 8, 2023
It was a very good experience booking with CheapOair. There has been so much improvement over the years. Would gladly recommend the site to friends and relatives. Easy, quick with incredibly wide variety of options for flights to choose from.
Reviewed June 7, 2023
I received a call from a staff of Cheapoair. He tried to convince me to buy a travel protection. I really don't like it as the way he said that seem to force me to buy it even though I said no two times.
Very sorry for the inconvenience, we do make follow up calls to make sure that it was not an oversight for a product that can be very useful, however, we will certainly pass along your feedback.
Reviewed June 6, 2023
Charged my credit card 3 times. I called many times and nobody can help. I didn't receive booking status after two hours. I still waiting for booking conformation. How long do I waiting for? Please response as soon as possible. Thanks!!!
Reviewed June 5, 2023
I am confirming the flight. Your staff was very professional, time conscious, and reliable. He took his time to search the flight with me on the phone and did all I wanted. Your services are very excellent, cheap and I would recommend your services to my friends, families and others. Thank you very much.
Reviewed June 5, 2023
I enjoyed booking with CheapOair.com. It was easy and prompt. I am now ready to flight and I do recommend this service to everyone out there. When booking make sure to book with the best cheapoair.com. I know I will definitely use this service again.
Reviewed June 4, 2023
Hi, The booking went straightforward, however I am having difficulty with your app. I do not remember my password and have requested a reset 3 times but have not received an email with a reset code. I will write to your Feedback@cheapoair.com and see if I get a response.
This is resolved.

Reviewed June 4, 2023
Been buying tickets from them for many years and when it comes to the customer service it's very bad. I had tickets to fly to Paris and I wanted to cancel and they don’t give refund because you purchased cheap tickets. $900+ it’s cheap? I got sick and I can't fly. I understand keeping a fee but not full amount. It's unexpected. I will not recommend or buy any more. I have screenshots of the customer service conversation.
Reviewed June 2, 2023
First time booking with this website. The flights looked like a great deal until I started the booking process. The price said taxes and fees included, then I was charged a fee for using their website ($16). Then I paid a $60 fee to upgrade out of the cheap seats for each direction of the flight. Then booking the seats had an additional charge for every segment of the trip 4 more $15 charges for departing and returning trips. Trip ended up being $250+ more than the quoted price.
The entire time I was working on the website every page tried to sell me a hotel and car. I am staying with family. If I say NO to a hotel and car, once should be enough. Then I received separate emails and charges for each of the upgrades (so 6-8 charges and receipts) which is not good for business travel reimbursement. And I have emails still trying to get me to book a hotel and rent a car. Probably going back to Kayak because they are simple and honest upfront with charges.
Reviewed May 31, 2023
Awesome. I have used this service for many many years and they have not failed me yet. I do recommend this service to all of my friends when they ask me about booking a flight. Thank you all for making my life more stress-free.
Reviewed May 31, 2023
I purchase a ticket online. I did not receive an email from the company. I waited for the next day still did not received an email. I called spoke to an agent ask him about the email. They told me that they sent it twice. I still did not receive it, I asked him to send it to my other email so he can send it to me. I gave him my new email still no email came through the next day after that I have received my ticket information in my original email find out section says check your spelling name it was a mistake by the computer-generated names that they have the last name first name are the same. I could not fix it because it was already 24 hours. I called the customer service.
I cannot believe the way That they handle the issue don’t allow you to speak, and they be yelling at you they told me there’s nothing they can do. And I have to cancel the ticket that will make me to lose $150. And the same ticket price now went up to $700 more and all the seating that I have a purchase, for $400 that I would lose too. I could not believe the customer service treatment I called and I asked for a supervisor supervisor asking me for my documentations I sent it hem and I was told that he will call me tomorrow never did so I called and spoke to another supervisor.
Told me that supervisor is taking three weeks off so I asked her how we going to fix this. She told me let me talk to the airlines she put me on hold for 1 hour and a half and then she came back saying there is nothing she can do. I have to cancel my ticket to purchase another one and pay all the difference which means about $1500 Loss is this is normal is this is fair for any person that purchased a ticket from this company when they making their own mistakes by not sending me the email on time I have everything registered the moment that day did the charge on my ticket and the moment I have received the email after 24 hours. Company like this should not treat us like that.
Reviewed May 31, 2023
One of the best customer service, it was very easy to make reservation, your person was very helpful and attended to what I was looking for in this package. I would recommend my friends, and the call back while we made the commitment. Thank you.
Reviewed May 30, 2023
I have spent just over 2 hr. 30 min. booking my flights to Calgary and return. I thought I was finished and then suddenly the flight was going to cost an extra hundred dollars because of high demand or something. Luiz had to phone me twice about flexible ticket protection and the cost and payment. He was great but the whole process including these comments took too long.
Updated review: May 30, 2023
Well, they made it right, finally. It took hours, but they were able to make me a new round trip. They even offered me $100.
Original Review: May 28, 2023
I booked a round trip ticket from JFK to Milan. Later I realized I needed to change the date of my outgoing flight and could not get a reasonable price through CheapOair. Not their fault. So I did find a flight directly through Delta. So I purchased a one-way ticket. Now CheapOair tells me that I will forfeit my return flight if I do not take the originally purchased departure flight. Then they sent me on a wild goose chase to the airlines who repeatedly told me that CheapOair CAN update the reservation. ONLY they can update the reservation - so I can return on the originally booked flight. But they continue to deny, deny, deny! And there is no recourse! Hours and Hours on the phone with them!! Criminals! Now I will likely have to forfeit the entire purchase and then buy a new flight from Milan to JFK. But NEVER through CheapOAir again - the name should have been a warning.
Glad that we could assist you in getting this straightened out. We certainly appreciate the updated rating.
Reviewed May 28, 2023
I received the confirmation reserved for my husbands' flight in my email. I appreciate the assistance in this matter. The confirmation was clear and accurate. It is my belief that more people should use this because it is less expensive and convenient.
Reviewed May 27, 2023
Changes are frequently made and difficult to resolve efficiently. Service agents are incompetent. Tried to book us a change in flight after our connection and I had to correct them. They are stuck with certain airlines making it tough to be efficient and avoid long flights/connections. Customer support is horrible for Canadians as it’s a long distance call and long time on hold to New York. I booked another airline to avoid connection issues, and when we missed our first flight our whole booking was automatically cancelled. Only way Cheapoair was going to resolve was to charge me new tickets to Europe and lose my other money. Frustrated and stressed a day before our travel to Amsterdam, I called the airline direct (KLM thank you!) and they took the entire booking away from Cheapoair, and reinstated our flights at no cost. I’ll never book through a discount travel company again. Use the Airlines, it’s not worth the stress.
Reviewed May 25, 2023
While I was told I could do better by going directly through the airline, even with the fees, it was faster, easier and cheaper to book through Cheapoair and that is why I always come back! Thank you for the great service!
Reviewed May 25, 2023
Thank you for making this trip possible and more importantly, affordable. The flexibility mixed with programmatic, on-the-spot research for the best option was superb. You all have made this trip happen for me. I will be able to be with my buddies and their families to enjoy the holiday weekend in a place I have never been. We are going to catch some big snappers and hit some nice drives.
Reviewed May 23, 2023
This is the 2nd time I do review over this booking **. Your company never done anything to help me with my delicate situation. I contacted 6 time and explain my situation. The only thing your company did it, was offer me to book again another trip. My husband calls United Airlines directly. The supervise from tickets department understand our situation and give us better solution. They cancel my book and 24 hours later, returned my 100% over the value tickets with no penalty for cancellation. We don't ask for refund, but they give to us. Was surprise how this end. Also United, being very surprised for your company handle this delicate situation.
Today, you sent me an email to try for get ANY credit over this refund. NO, NO WAY this it's not from your help. Your customer service and my horrible experience with CHEAPOAIR is VERY DISAPPOINTING. I NEVER WILL RECOMMEND TO ANYONE TO TRUST THIS COMPANY.
Reviewed May 21, 2023
Booked flights from Toronto to Vancouver - gave us a one-stop in Winnipeg. Turned out the layover was 8 hours. What we were not told was that our luggage was not booked through, so we had to collect it and check it back in. Winnipeg airport does not allow passengers to wait near the gates. The gate area of this international airport closes at 10:00 and reopens at 3:00 AM. First I’ve heard of an international airport closing for the night. We had to wait near the baggage claim. Terrible experience all around.
Reviewed May 20, 2023
Re-scheduling request has been cryptic and out-of-synchronization, with multiple requests received and the result not registered until I called a customer service clerk via VOX & followed up on it. Received a HAVE WE SENT YOUR CONFIRMATION E-MAIL two days before getting the confirmation. It looks consistent now, however.
Reviewed May 20, 2023
I bundled my flight tickets with car rental. The car rental had my daughter as the primary driver which she is not. It will cost more to cancel and reorder because it won’t be bundled. UNFAIR! This was your error.
Reviewed May 19, 2023
Had to call to get one seat on multiple flights confirmed (bank error). Easy and painless! Fantastic service! Much better than Orbitz. And the deal on the flights was pretty decent as well. All in all, a fantastic experience and hopefully will be repeating in the future.
Reviewed May 18, 2023
Very expensive and abusive rate charged for a date change 180 hours prior to flight. Willing to pay for the date change but not as much as the amount charged. Please review your rates to benefit all customers and continue using your airline.
Reviewed May 18, 2023
I love your website. You guys are amazing! Great prices, excellent facility. Thank you so much for everything you do and for these great services that you provide! I really appreciate it. Keep up the good work. Thank you!
Reviewed May 18, 2023
Everything seems to have gone well but my credit card payment was denied several times. I called the bank and they could not determine a cause for the denial. They solved the problem, and the final request was approved. All went well after that.
Reviewed May 18, 2023
Thanks for all. Always have a great deals and a great promotions for the all my vacations are great services. Easy to used. Thanks again for everything.. Thanks for the service people for the help on my questions.
Reviewed May 16, 2023
I called and spoke to a man named Steve and ask of there were any shorter layover alternatives. Notably the long layover. He was pleasant and searched to see if there were any earlier flights from Chicago to Anchorage. He said give me 3 minutes and he would search. Unfortunately for me none available.
Reviewed May 16, 2023
I was in the process of booking a car for $47. Before I could book it, the price went up to $50 some dollars. Since I can't pay the increase at this time now, I have to wait until I get paid on June 3 to book a car.
Reviewed May 16, 2023
I felt like there were hidden fees thrown into the price at the very end, and also, can you and United please get your information together. For ex. This asks for an "order number". I cannot find such a thing. There are all kinds of different numbers, and not you or United ask for the right thing, so how am I supposed to know what you need? It's frustrating! This was my 2nd bad experience with Cheapoair. I won't be using it again.
Reviewed May 15, 2023
The app is very easy to use and is accurate for all types of users. I have been able to find the right flight and the best time for me. My schedule is flexible and we are both on the same schedule. Thanks you for your support!!!
Reviewed May 15, 2023
With my mom's help and the help of the representative, they were able to get me the cheapest and fastest flight. I'm happy being with Cheapoair and how things were handled.. I am definitely having family and friends go through them.
Reviewed May 15, 2023
I found the best deal on CheapOair and the booking process was smooth. However, you can improve on e-ticket delivery because I received mine a little bit weird. However, I checked on the airline company's official website and found my tickets there.
Reviewed May 14, 2023
The process was easy and so far no problems. However, I have not received the boarding pass and I was not told how long it will take. I am to keep checking email? And there is also a possibility that I may not get my boarding pass?
Reviewed May 14, 2023
I have used this service a number of times. All good with me and the service provided. Everything was done on time with good service and call backs by phone. I will definitely use this service again as I have used before a number of times.
Reviewed May 12, 2023
I went online to several travel sites and then back again to CheapOair, always my first pick. Their website is easy to navigate with many options. Almost as soon as I'd booked my flight online, I received a call from Amara, who reconfirmed what I had booked, then selected seats for me, and checked to see if there were baggage fees. She ensured that I had everything that I wanted and needed. Much more service than I had anticipated!
Reviewed May 12, 2023
Everything went smoothly. It was a simple process. I believe I got what I needed to complete my destination plans. I'm flying overseas for the first time. I've never used an online service before, so it's a fresh experience. I thank you for the help in advance.
Reviewed May 12, 2023
I have used this website a few times & I absolutely love it. I found this site has the best rates. I would definitely recommend to friends and family. In the future I will continue to use this web site.
Reviewed May 12, 2023
I booked our family flight and was so easy and got the confirmation by email, this is my fifth or seventh experience with CheapOair. I will keep booking with such an excellent website, I advise each traveler to book with them.
Reviewed May 10, 2023
After 5 days of receiving the booking confirmation, no credit card verification, no payment made at bank, no billing and therefore tickets not issued and the procedure still pending. 5 days of consecutive calls, emails and chats, still the issue wasn’t resolved and your billing team did not attempt to retrieve the amount (6042$) from my account yet. Booking is frozen and no one is helping me.
Reviewed May 9, 2023
My trip is not until august but I have use the airlines service several times. They are great. So yes I would recommend this service to my friends and family. If the service take military discount I will submit at the airport. Thank you.
Reviewed May 8, 2023
It was easy to make reservations and lots of correspondence was received to make sure I had what I needed. I believe that the process was efficient and met my needs. Thank you for the opportunity to give feedback. I now look forward to upcoming travel, hassle-free.
Reviewed May 8, 2023
I'm confirming receipt of my booking from San Francisco to Kenya and back on August 22, 2023 and September 8, 2023 respectively. The booking was very easy and the website was also user friendly. There were multiple offers given during the booking.
Reviewed May 8, 2023
There are too flight option that are available. However, I need more detail of check in bag weight as well as add more weight on it. Otherwise, everything are good. It is easy to find and I would totally recommend it to my friend.
Reviewed May 7, 2023
Had the best experience on this site because price, and customer care was a 10. Other site could not compare to this one. I often select the best out of all and you won a few times. So I would always recommend this site to others.
Reviewed May 5, 2023
I have received my trip Austin to Bangkok, I do need for promotion code for future my plan to trip international or democratic, I really need for promotion code, I was talking with your agents, they couldn’t help pretty bad, Thanks.
Reviewed May 5, 2023
I received my Confirmation Online in the moment I asked for it. The person who assisted me was so nice. She recommended me another services, as get my check in and boarding passes before my trip, also she told me about the seat, that I can asked at the counter that I am senior so I can get a preference seat for my trip.
Reviewed May 5, 2023
Great service and follow up. Really like it. Happy to be going to Ireland on a great airline. I am looking forward to golfing and enjoying time with friends. The ease of finding a flight allows me to focus on fun
Thank you for the feedback, your trip sounds amazing! have fun.
Reviewed May 5, 2023
This company is nothing but a joke all around. They did not charge my card on the due date. I got several notifications my payment was late. I had to call them 5 times. Oh They do not have 24-hour customer service or chat. Then they asked me something about my card. I could not find the card then they suggested me to cancel the card and request another one, Then the nightmare got even worse. They charged me a late fee and, they reduced my credit line without notifying me from 3k to 450 dollars. I owed them only 180 dollars and for months I did not owe them anything. So they do not value their customers at all. I have 14 cards with a total credit limit close to 90k and my credit utilization is 8% and this stupid company claimed I owe too much debt. I mean. I did not even use half of the credit they gave me. 180 dollars??? Are you serious??? Learn from Amex and Discover. This company can not be taken seriously. Avoid as much as you can.
Reviewed May 3, 2023
Your agents never were able to inform me with certainty what are the covid travel restrictions for this flight from Cun to Mia. I invested 1 1/2 hours trying to find it out. You need to have handy info about this kind of restrictions and train your agents about it.
Reviewed May 2, 2023
It was easy to do the booking on your website. Your guidelines are clear and user-friendly. I would recommend CheapOair to friends to use in search of reasonable tickets. For other services, I felt pressured to subscribe to them. Once skipped, they should not pop up again trying to persuade the client.
Reviewed April 30, 2023
I found the airline best for the multicity route without any problem. The trip is far ahead, so purchasing the insurance available for a refundable ticket makes for peace of mind if there should be a problem, The booking system was clear and user-friendly.
Reviewed April 29, 2023
I was dissatisfied with two other travel agencies. They are bad. Cheap0air was better for me. Time will tell if my 3 trips are going to be totally satisfactory, but I am hoping that all goes well. Three years ago, I received poor hotel service. This time I didn't reserve any hotels with your company.
Reviewed April 28, 2023
Phuket to Kuala Lumpur return flight with Air Asia. Thank you. It was pretty easy to book the flight. Have used you before. We like your website. You do a good job for a good price. We will use you again and tell our friends.
Reviewed April 28, 2023
I am a resort owner that has access to Travel agents for flights, hotels, etc but whenever I just need a flight I find that CheapOair is the easiest and fastest way to buy my tickets. The site is a little hectic and cluttered but I'm a web designer and it's more about personal preference for me. The site is intuitive and very easy to navigate. The prices are pretty good and I like how it gives me alternative dates, times and even airports as necessary.
Reviewed April 27, 2023
Online process was easy. Called customer service with travel question. Operator was polite, had all the correct answers and was very professional! So far very happy with the CheapOair process. This booking is for international travel. I was happy being able to choose my seats and add meal options.
Reviewed April 26, 2023
The site provided valuable assistance in finding affordable flight information and was simple and easy to navigate. I would readily recommend it to a friend. In the highly competitive market in which you operate, your offering stood out! I found it easy to use as an older and not very tech savvy client.
Reviewed April 26, 2023
Wanted to undo a still UNCONFIRMED seat application while working in the website - live chats with two virtual agents on internet completely ineffective. They referred me to Interaction with 'OSCAR' via dedicated call-in number. RESULTS HIGHLY EFFECTIVE: He is a dedicated, efficient, respectful and helpful individual who COMPLETELY SOLVED my problem!!!!
Reviewed April 25, 2023
Good website, good customer service on the phone. I like them. I feel like they hear me and answer my questions. The price is not bad. Knowledgable, friendly, nice, patient. It's what booking flights online or over the phone is all about. What else is there to say? - Kent
Reviewed April 25, 2023
It is so easy to navigate the Cheapoair.com site and the prices are reasonable. I love going to Cheapoair for all my flight tickets. I never have any issues online or at the airports. I trust Cheapoair with my flight information and I trust they will provide a safe flight all the time. I have been using Cheapoair for 8 years now and I will continue to use Cheapoair in the future.
Reviewed April 25, 2023
Very reasonable price, we love it. And very easy to book the tickets. Thank you so much. I will book from here next time. And also recommend it to my friends. Another platform has fewer air flight options, with higher prices than here.
Reviewed April 24, 2023
I've had lots of troubles booking my trip due to some technical difficulties, but I want to thank chat agents, especially Rif who stayed with me for over an hour trying to resolve it and basically holding my hand through it until I got a confirmation! Now to pack my bags and grab some sunscreen!
Reviewed April 23, 2023
Thanks for serving me well; I’ve heard a good experience with your booking site. There were a number of options to choose from, and I got what suited my situation. I have no reason to not return when I need to. Thanks.
Reviewed April 23, 2023
Booking was fast and hassle free. Website was easy to understand. Emails and notifications are very helpful for a first time traveler like me. I would definitely recommend CheapOAir to my friends and will definitely book another flight via this site.
Reviewed April 22, 2023
I was pleased with the process of booking my flight through CheapOair for the first time. The process was easy and the rates were fair. Also, I appreciate the follow up call to confirm arrangements. I look forward to using your site in the future and for even better fare choices.
Reviewed April 22, 2023
I want to say that I have used this service before and I have no regrets of using CheapOair. They are efficient and reliable and can be trusted so your mind is on ease about you losing your money. I guarantee you won't have a problem. Thank you.
Updated review: May 6, 2023
I am happy report that Cheapoair have issued a full refund in the form of a credit against a flight to be used in the next year.
Original Review: April 22, 2023
I booked a flight on WestJet using CheapOair. I paid an extra fee that I thought allowed me to change flights. I discovered I had booked on the wrong date. I needed to move things 1 day back. Total cost of the flight with taxes $300. CheapOair wanted $410 to change the flights. Said no charge on their part. They said WestJet would charge $410. I checked and found flights were still available at same price I paid. I phoned Westjet and they said that if I had booked through them, the charge would have been $100. I phoned Cheapoair back and, after review, they said the charge would be $200. I asked for a refund in a form of a credit and they said they would send. Refund never arrived. I booked new flights through Booking.com for $277 including a fee to allow me to make changes. Cheapoair has a great site and is easy to use but appears to be a scam outfit.
Reviewed April 22, 2023
Had a great experience, thank you! I will recommend this web to everybody that I know. It was very helpful and easy to book ticket! Thank you! Hope I have a excellent trip and safe return! Please keep it this way and have great time!
Reviewed April 21, 2023
I have received reasonable ticket with a very good service from all partners in the journal. I all received emails from them and have detailed information. I will recommend my friend to find their ticket here for their next travel.
Reviewed April 20, 2023
It seems I did not book the rental car yesterday, did it today and received an Email confirming. Fox Rental Car - not clear if they have a desk at the Toronto airport, or a shuttle (to their Mississauga location), or if I have to take a cab there...a response would be appreciated.
Reviewed April 20, 2023
Originally paid for seat assignment for three tickets, flight got changed seats. Got voided. Call customer service they told me there’s nothing they can do. What they did do is eventually refunded the money that I paid for seat assignment as of today’s date. 4/19/2023 still do not have seat assigned for a family of three with a minor. Was told how to get free seats 24 hours before my flight. Have confirmation email from CheapoAir of itinerary with confirmed seats is attached with old itinerary and new itinerary.
Reviewed April 19, 2023
So far I am pleased with the experience, just waiting on confirmation of my flights, will certainly recommend this service, once all goes with confirmation I can safely brag about using this service, thank you, looking forward to a confirmation message.
Reviewed April 19, 2023
Hi. Everything worked out very smoothly. I have booked so many flights in the past till today. And many more flights will follow in the future. Thank you so much and all the best for the whole team of yours. Michael **.
Reviewed April 17, 2023
Easy website. Price of flight fair. Too many hidden cost though. Don't know whether it's Cheap Air's cost or the Airlines. Waiting to fly to give a better review, Don't have anything else to say. Hoping to have a pleasant experience. Have a blessed day,.
Reviewed April 14, 2023
CheapOair is the best agency to book a ticket whether domestic or international. Your money is safe. Customer care agents are best and try to help a maximum as possible. Like Riya helped me. She was superb and so knowledgeable.
Reviewed April 14, 2023
I love booking through your site which brings multiple flight details in easiest way and helps us to book easier. Thanks and appreciate all your support given. I love to book again through your site for my future vacation plans.
Reviewed April 13, 2023
I am a satisfied user of this system for many years. Most of the time I have had a positive experience. With the new technology that will be out soon, it will be much different. We will look back and wonder how we ever traveled this way. Thank you.
Reviewed April 13, 2023
My experience was pleasant and easy. I was able to access the information and the person I spoke with was accommodating. I was able to find a flight and time that I would be able to travel and am grateful to have window seats on all four flights.
Reviewed April 13, 2023
Booking my trip to Las Vegas for a family get-together was easy and quicker than I anticipated. I will utilize your service again in the future. Thank you for making this an unexpected exercise. If needed I will add more to this review.
Reviewed April 12, 2023
Very Good website. It is very Easy & fast website. It is cheap. Easy to understand & follow. Any buddy can book the tickets easily. I would like to recommend my friends & family members. Thanks. I will definitely use it again.
Reviewed April 12, 2023
Jigs was outstanding helping me resolve issues with my flight details, and provided excellent support and explanations. Although originally frustrated with CheapOAir, he managed to renew my confidence in the company. For a time it appeared that dealing directly with the carrier would provide cheaper rates without unnecessary markups. That is all I want to say, but your form keeps asking me to add words... so I am getting frustrated with CheapOair again.
Reviewed April 10, 2023
My experience was good. There was an issue with my travel insurance and was assisted accordingly, however I did not see that settled. Generally the experience was good and I would like to settle whatever needs to be settled soon.
Reviewed April 9, 2023
We scheduled a trip to the United Kingdom and used CheapOair to book our flights, I have used them for numerous trips in the past. I have also used them for group bookings and every time was very pleased with the service they provide. They made the booking very easy, they sent us several reminders that were easy to follow. Very pleased with their service.
Reviewed April 7, 2023
I feel I have more choices and you also include alternatives so that I can select the best option that fits my needs. It is also easy to browse and quite fast once one decides to go ahead with the selected booking.
Reviewed April 6, 2023
Took no time at all very easy. Customer service was very nice. I would definitely use the site again. Thank you for making your website. Easy to navigate. This was my first time booking online, and I would do it again in a heartbeat! Thank you for everything.
Reviewed April 6, 2023
My experience with CheapOair is good. I made a booking this morning and received booking details immediately. Almost within 2 minutes. I logged into my account and received the invoice and itinerary from my online account. I would also like to be issued with an e-ticket for the booking.
Reviewed April 5, 2023
Hello, Nagel was nice and very helpful. The only thing is he talked a little bit faster. Sometimes I have to tell him to repeat what he said to me but other than that he is really great, polite and he ensure that I understand everything. He also stayed on the phone until I get my booking. Confirmation for my mom....Keep up the great work Mr. Nagel. He also told me to call him whenever I need to book a flight and he is willing to help me with any inquiries. Keep up the great work Mr. Nagel.
Reviewed April 4, 2023
I have always had a good experience with this company. My only difficulty is that I am never able to redeem my earned points. The quotes I receive with the representatives far exceed the prices online. The value that CheapOair gives far exceeds all the big boy travel sights. Who could ask for more?
Reviewed April 3, 2023
CheapOair was best priced and easy to use website, I called customer service to confirm my booking and Payne was very polite and helpful, not as satisfied with Spirit Airline however, they want me to pay for everything else that should be included with the purchase of a ticket such as the seat!!!
Reviewed April 2, 2023
My third experience in changing a date and forget about your money....non sense loop to not give you your money back, to change the date you have to pay double what you paid to change does not matter the reason. I bought $900 ticket for embassy appointment in April. Then I got a letter changing my date to June. I called CheapOair even though I paid extra for changes but that didn't even matter. Now I have to pay $1600 to change date because it's summer even though if I check tickets at that time I find tickets $900. I asked to make it one way $1000. Cancel I have to pay $125 and then leave it to airline penalty after 6weeks, which I am expecting nothing after that.
I had $ 900 tickect before Corona.... it's gone because of non sense loop. Same thing ticket to Orlando for my mom. She could not go because grandmother died....I tried to use it no...I asked to use it after year for mom again I been asked to pay over $400 so over $600 for 2hour flight! I insist on getting my money back agents kept hanging up on me over a year what I paid is gone for the 3rd time. I believe my last.
Reviewed March 31, 2023
I have used this site for years. Flights are easy to book and the prices are comparable if not less than other sites. I don't recall ever having any substantial issues with my booked travel plans if any. I highly recommend CheapOair.
Reviewed March 31, 2023
I am very happy with this order and will continue to use this service for future purchases. The site is simple and straightforward forward and smooth to use. I would also recommend to my friends as well. The quick response with my order details to my email was also great. Thank you.
Reviewed March 30, 2023
I'd already booked my flight and was choosing seats, but check in with you all. I then went to American Airlines to check in 24 hours ahead of time, because I truly don't need yet another app and password to memorize.
Reviewed March 30, 2023
I have always used CheapOair.com for my travel needs and I would advise anyone to use this site. And I will continue in the future. I have been looking for the cheapest flight and was happy to find it here.
Reviewed March 29, 2023
It was fairly easy to make the reservations. There were however a lot of add on charges by the airlines involved. Very convenient to have so many different airlines all in one place. Comparison shopping was easy because so many choices were available.
Updated review: March 29, 2023
The company contacted me and solved the problem, there was a misunderstanding.
Original Review: March 28, 2023
Do not buy a ticket from here, you will pay extra money for free cancellation and assistance, but during cancellation, you will pay both the cancellation fee and the fine, explaining that this option only works for you 24 hours!!!
Reviewed March 28, 2023
The agent helped me sort out another booking. Paul was very helpful. Although I need to call Singapore Airline for the refund. Because I need the money to make another booking. Please help me process the refund for my previous booking.
Our agents have spoken with this customer on his concerns
Reviewed March 28, 2023
All is ok easy booking. We always go to this site because they always have what we need. The prices are always in line with what we are looking for. There are many sites out there to look at but I ha happy with this site.
Reviewed March 28, 2023
I am soon to be missing $77.00 and $62.00 debited from my account today. I logged into CheapOair reservation to pay bag carryon fees and it ended up costing me those other two fees. I need y’all to drop those two debits. Plus all of the other fees associated with those two fees.
Reviewed March 26, 2023
I booked round trip to Amsterdam and they sent me one way only which was wrong. So I lost out. I still had to pay for a return flight. Their app sucks I will never use them again. Go with Expedia. I should have known.
Please contact us with your 8 digit booking number so we can look into your concerns.
Reviewed March 25, 2023
I love how easy it is to book a flight through CheapOair. It is the only site I ever use when flying. I have family in Kansas and fly my wife up at least two times a year. The site is easy to use and always the best prices.
Reviewed March 24, 2023
I have received 3 notices now this 5 weeks ago that my flight has been changed!!! I saw the notice 5weeks ago and took care of this! Are you telling me this has changed again? There is NO ONE I can get ahold of to answer this question. Also my original booking was incorrect not due to my error and thank goodness I discovered this and changed it. Someone needs to contact me immediately.
Reviewed March 24, 2023
I book the flight on 14/03/2023. The price was € 3533,05 until now I paid 3629,61 €. I received the confirmation on 14/03/2023. I want know why every day on my bank account the amount debit on my credit card change.
Reviewed March 23, 2023
I was overcharged on my card. Your rep said I was only charged $4753.50 and the $225 service fee, but I was charged following amount of $5,102, $225 and 0.01. Please see this matter. You can see screenshot that I attached for reference.
Our representatives have reached out to this customer regarding his concerns.
Reviewed March 22, 2023
We have been on the phone with CheapOair for multiple hours spanning over multiple weeks. We have a flight credit with them (half of 3 flights back from NZ to Toronto) from the start of the pandemic when half of our family were stuck in NZ. Air New Zealand has assured us they have paid CheapOair Canada and they will not honour our $1700. This company is an absolute disgrace. It is disgusting how they use an unprecedented situation like a pandemic to steal people's money. Having been in the travel industry for many years I have used this company and recommended them for years, and now I forewarn you to NEVER use them even if they have the cheapest flights. It is simply not worth it.
Presently on hold with them AND Air New Zealand for the umpteenth time. These guys bank that people will give up, but we don't have $1700 to just throw away. They have an office in Las Vegas that I am now calling and keep getting directed to call centre's in India and have to explain our situation over and over. One last ditched attempt and the next stop is better business bureau. The pandemic was traumatizing for all, so I'm not sure why they can't just do the right thing.
Please supply the 8 digit booking number given at the time of purchase so we can look into your concerns.
Reviewed March 22, 2023
I always book with CheapOair and have always been pleased with the service and cost of flight. They always have the cheapest and best flights available. I book alot through you guys but wished that ya'll would give me vouchers or discounted flights for being so loyal.
Reviewed March 22, 2023
Satisfied with the service. Will use again when booking my next vacation. I will recommend this service to others that I know for their travel and transportation needs both internationally and locally. Wishing everyone a good travel experience, looking forward to seeing the positive reviews.
Reviewed March 21, 2023
I am tried to cancel my flight because I am unable to fly because of a burst eardrum. Your bot or person or whatever chatted with me told me I could not cancel. I am truly pissed. I am not new. I have booked with other companies and never had any issues, even if it wasn't medical. It's not last minute either - the flight is like a month away. Not sure what the issues is here.
This customer has spoken with our representatives and been advised that the reservation can be cancelled but it is non-refundable as per the rules set by the airline and agreed to at the time of purchase. Credit toward future travel can be available if cancelled before the scheduled departure.
Reviewed March 21, 2023
So far so good. Online booking was easy. Have positive past experience booking through CheapOair. Fair prices. Hope the same experience holds true again since my trip date is a month out. Would provide update once the journey has been completed.
Reviewed March 20, 2023
After going through several internet websites you guys gave me the best option in matters of time, scales and price. Always looking for discounts or benefits that could help me do more things with the money I generate. Thank you and see you soon.
Reviewed March 20, 2023
Please use the same term if the order number is the same as the booking number. I think the ticket number should be at the top of the itinerary. I also think that your itinerary should indicate what the airport attendant needs in order to complete your flight transaction.
Reviewed March 18, 2023
They are so poor. I giving 1 star. They do not even worth of 1 star. I Booked flight in dec. 2022 for 3 passengers, for reason I had to cancel booking for one person. It takes around 4 hours to do it. Then 2 second time, I called in to booked the flight for same passenger by old credit from cancelation. It takes 4 to 5 hours to book an simple flight. 3rd time, I called in to change flight dates. It is same story. They wasted by 5 hours. They were changing agents to agents. I had spoken to 6 agents and explain same story. Then call got disconnected. They did not call back. Then I call back and wait another 2 hours to book an ticket. It takes me full to just change an date for flight. I was totally stuck because they had spent 3000 plus money on ticket. But it costs me almost 7 hours. Please do not go with CheapOair. It such a waste of time and money so poor services.
Reviewed March 18, 2023
This order was easy to accomplish online. I received quick access to travel needs, and was followed up with car rental choices. I use CheapOAir just about every time I book travel! I will continue to use CheapOAir in the future, and will recommend this company to my friends and family!
Reviewed March 17, 2023
The agent was one of the best, most helpful, courteous, and knowledgeable I've had the privilege to speak with in a long time. One can only wish to get someone like him every time. It makes doing business with CheapOair that much more enjoyable. Thanks so much!
Reviewed March 17, 2023
Very disappointed with the company. Do not Book with them. Take your money, poor customer service and ask to cancel, will not cancel your flight or refund your money. Purchase insurance and still do not cancel. **. Charge you just to call them. Will not let you modify trip and the Wizz flights said we can cancel up to 3 hours before departure. Just ** :(
Reviewed March 17, 2023
Had no problems searching flights and booking was easy with good directions. I will use this site again the fact that the site has feedback such as how do you want your boarding pass, information on luggage and items allowed and not allowed and a phone number to call if I need information.
Reviewed March 16, 2023
You think you are getting a great deal. You found the tickets you want and you go ahead and book them, great! NOT. They could not confirm our flights, I called the company 6 hours after purchasing the tickets ($2000) and I was told their company was working on it. Give them 2 hours. This same sequences of events occurred 3 more times over 48 hours…. THEN after my final call they tell me they couldn’t book the tickets, and asked if I was open to going different days. I informed that that these dates are very specific. They finally told me they going flight but we wouldn’t be leaving at our original time of 6:30am - they only had flights available at 8:45pm. I reluctantly agreed thinking I had no choice.
2 hours later they still hadn’t managed to book that flight. I requested they return my money as I would going to book directly through the airline. They told me it was take 7-14 business days to refund the $2000 they charged my card for airline tickets they could never get in the first place and they do not care, they just kept passing the blame to other departments. Please please be warned before booking anything with this company. Especially if you have saved just enough for the trip!
Reviewed March 15, 2023
The confirmation of the airline should be faster, to guarantee the purchase of the air ticket immediately, also the cancellations should be faster and have more customer service centers, on the other hand you have good offers of air tickets.
Reviewed March 15, 2023
Thank you for the help and suggestion on my friend's luggage to be protected on their travel on June 2023. The total amount for the insurance of baggage has been lowered with the help of the CheapOair representative. Thank you for the team of CheapOair.
Reviewed March 14, 2023
Everything as expected, could be a little better geared towards the Business traveler. I did not see the area to add the frequent flyer of airline this time for this flight, or maybe I missed it. Too many confusing add Ons that are not very clear especially insurance types. Baggage claim for reimbursement after 96 hours.
Reviewed March 14, 2023
This company double booked me 2 flights by mistake and charged me for both And assured me that they only booked me one flight. I called Cheapoair on Feb 28th because I found a flight on their site that I was interested in online and it would not let me put in my infant's information for the flight. I called and the rep said took all of my info including credit card info and tried to book the flight. She came back on the line several times and in the end said she was unable to book the flight that maybe it was no longer available.
This flight was only $901 for my family and I and it was with Play airlines. The cheapoair rep then proceeded to book us on an Aer Lingus flight that was for the same dates and to and from NYC to Dublin, but this flight was much more expensive for $2,700. And so afterward I noticed all of these emails from play airlines saying that we have a flight with them. I contacted cheapoair and the reps there assured me that I did not have a flight with Play, ONLY Aer Lingus. I explained that I was even charged by both airlines. Cheapoair assured me that that was not the case and that if I was showing a charge not to worry it would drop off because I didn’t actually have a flight with them. And so I called Play airline to get the charge taken off but they said that I did have a flight with them and that they could see that I personally did not book it they could see that the third party booked it.
I have been going back and forth since then with cheapoair to make this right and they insist that they did not book the flight even tho Play airlines said otherwise. I have screenshots that I was on with the cheapoair rep when the Play flight was booked and I have them in chat saying that the 3rd party booked it. How can you double book and double charge someone and not fix it right away?!
Reviewed March 12, 2023
I paid for a seat from JFK to Madrid and I was given a seat from Pittsburgh to JFK. A one-hour flight instead of a 7-hour flight. Trying to get this resolved developed to hours on hold and eventually I was told to take it up with the airline. I am still dealing with it. I have been a customer of Cheapo for 25 years and have never encountered such buck-passing and bad service.
Reviewed March 11, 2023
They had told me that the baggage would have to be added afterwards and that they would send me an e-mail concerning that within 24 hours. I did not receive that e-mail, so I went to my trip - Volaris and it did not contain any baggage except a personal item. But they said I could add luggage now, so I did. So I think I no longer need additional assistance. Thank you.
Reviewed March 11, 2023
The booking thru Cheapoair was very easy and user friendly. I had a great experience. The service was fast and we didn't have any trouble. We are very excited for the near future using. Looking forward to use this platform for future purposes. Thank you!
Reviewed March 11, 2023
I booked a flight JFK - LIS for July 2023 (#**) and got a Iberia Airline confirmation email (# **) on March 1, 2023. I even confirmed the booking on Iberia website next day. On March 4th, you sent me an email that there was an issue and I missed after so many emails we received every day. Today I got an email cancelling the flight. I called and you offered $250 more flight or change the return day.
You claimed an issue with my credit card (easy to say!) but if I really had an issue, the airline confirmation would not go through and indeed there is no charges in my credit card. I truly believe Iberia system was not working properly (because I tried to buy straight with them but I was unsuccessful) and spilled on you. Now I am stuck with a non-refundable separated ticket from Memphis to NYC and no flight to Lisbon. Great, isn't it?

Reviewed March 10, 2023
I have used CheapOair without complaint. However, this January, they charged my card twice for identical bookings. First I made a complaint to the company, then to my bank. They still charged me twice.
Reviewed March 7, 2023
Making the reservation selection was fast and simple. This was less confusing than the avanca site. I was able to easily select my seat preference. Information about other charges was clear. Information about carry-on and checked bags was clearly explained.
Reviewed March 6, 2023
The experience has been positive and easy so far. No fuzz. Easy comparison with available dates and alternative choices. No hassle logging in via different computer. We shall see if the customer service is as good when I need assistance. Hope for the best.
Reviewed March 6, 2023
I booked on 2/16/23 on CheapOair flying from San Diego to Vietnam, and when I went to the San Diego Airport on 3/05/23 to check in, the Hawaiian airline ticket agent tried for 2 hours until the checking closed but could not issue the boarding pass for connect and I think that because my middle name was not in my itinerary, so I suggested me to call CheapOair to rebook the flight to add my middle name.
I called to rebook, and the agent rebooked and charged me $500 on top my $1140 of my original fare, and she told me she can't add my middle name but if I call the Asiana airline to add that. And after booking, I called the airline, and they told me CheapOair was the one to book my ticket, so CheapOair has to take care that, and the airline can't, and said CheapOair should call the airline not me calling the airline. So I have been calling at least 10 times (all the calls when to India), and to ask them to help me to add my middle name or give my $500 back if they can't do that but they either refuse to give my $500 or hung up their phones even that the rebooking was only 10 hours ago and the fly is 2 days later. I would never ever book through them again, and highly recommend you the same thing. I can't believe this is the way they treat the customers.
Reviewed Feb. 24, 2023
I had very bad experience with this agency once while ago and after they kept calling me to fix it, I told to myself, everybody needs second chance and again I bought another ticket to come to Turkey and after I bought the ticket another agent called me. Said that to me, "If you pay another $40.00, it means you will get high priority from our agency and in case if you want to change the date of return we will get not to better but also get the best best option to change of return from our agency."
Unfortunately when the times come and I wanted to change the date of return, not only I did not get the best but also I've the worst option, this agency as I've got from my first experience and from my first sight all are lie, liar, this CheapOair agency making money dishonestly and unfairly from you to fill their own pockets, it's better to buy ticket from the airline directly instead to buy from them. THE funny thing it was I already paid about $1300.00 for the ticket and I just want to change the date, the agent says to me, "You pay another $900.00 dollar to change the date."
This was the best and best option after they charge 40.00 for the stupid priority. I can buy another ticket for $900.00, and I do not understand this nonsense of $900.00. What it is exactly, is it the penalty of changing the date, or what it is exactly, usually airline has penalty very cheaper than this stupid and nonsense of 900.00. Anyways, I change my mind. Some people do not deserve second chance and I will go to buy another ticket directly from airline. And when I come back to United States, I will report this agency to attorney general and I am going file complain against them. I do not like them. Do not buy ticket from them. This is my advice to you. Maryam
Reviewed Feb. 23, 2023
My family absolutely love Cheapoair. It helps me get home and back to college where I am a senior slated to graduate in May 2023. We love being able to choose our flight destinations in a quick and timely manner. Whenever we have to fly anywhere in the United States, CheapOair is the place to go to go. They help us schedule our flights quick, fast and in a hurry. Thanks so much for your great service.
Ausar L
Reviewed Feb. 22, 2023
So far it has been good, We will let you know how it is when we have went to our destination and back home. We are scheduled to go to a conference. We booked a car and our flight thru Sun Country and I we got our confirmation thru CheapOair.
Updated review: March 4, 2023
CheapOair has refunded me the price difference after I contacted CheapOair for the price difference at CheapOair's website during 24 hours. I am satisfied with the action CheapOair has taken and will consider to buy air ticket from CheapOair in the future.
Original Review: Feb. 21, 2023
I placed the booking with CheapOair on Feb 20th, ticket price increases within 5 min from $891 to $ 920. The next morning on Feb 21st, I found the same ticket same flight and same schedule's price is $ 891 again on CheapOAir and another company offers even lower price. I feel that CheapOair overcharge customers based how long is the the time customer look at the ticket while the airline charged the same ticket with same prices from Feb 20th to Feb 21st. I don't like the feeling to be cheated or played.
Reviewed Feb. 21, 2023
So far so good. Was easy to book but haven’t taken the trip yet. Will see when the time comes. Not really happy with all the junk fees added but it seems all sites do that. Hopefully I can download my tickets to my phone when the time comes.
Reviewed Feb. 20, 2023
Everything was just fine. I'm very happy with my booking, now I hope I can do good with car rental for this trip in May. Thank you. Looking forward to planning trips in the future. Sincerely Mr Ronald P **. Looking for some discounts with this particular trip.
Reviewed Feb. 19, 2023
We got the best price, date and airlines. We experienced a smooth transactions and was able to booked immediately for the flight that we chose. We will definitely recommend booking at CheapOair to family and friends. We will use CheapOair again for our next flight. Thank you very much. More power.
Reviewed Feb. 18, 2023
I decided to go with and chose CheapOair due to price and the service that they provide. Out of all the others that I could have chosen, CheapOair was by far the most reasonable and by far having the best prices.
Reviewed Feb. 18, 2023
Customer service was excellent in assisting me in changing my itinerary as my previous choice the layover times were too short. The rep called and explained the other option which I accepted and then shortly the confirmation email was sent.
Reviewed Feb. 17, 2023
I had an awesome experience using this service, it was quick and easy to use, it made picking a flight quite simple, I plan on using this service to book my next trip, and recommend it to my friends and family.
Reviewed Feb. 16, 2023
It was so easy to make a reservation - I didn't understand about the seat arrangements, so therefore I will check my seat arrangements when I arrive for my flight - but the rest of me making my reservation was not a problem....Keep up the good work!
Reviewed Feb. 15, 2023
I was able to book an overseas trip in few minutes with helpful online experience of this site. Easy to use User Interface and helpful tips in the forms greatly appreciated. I hope to use this site for my future bookings as well.
Reviewed Feb. 14, 2023
Flight schedule convenient short layover. Unlike my previous flight long layover and undergo custom inspection. Almost missed my connecting flight to San Diego on Feb 8, 2023. Great appreciation for airport personnel for assistance rendered. It was my first experience flying on Japan Airlines. Hoping that I will not encounter some problems on this coming trip.
Reviewed Feb. 14, 2023
I have been using your services for a long time. I only wish that any credits we have would not expire. Maybe put into a account where we can accumulate them. I understand that the pandemic took us all by surprise. Yet here we are trying to get back on track.
Reviewed Feb. 14, 2023
When I receive my booking confirmation and I went online on your website, I was not able to select my seat for the Iberia and Finnair flights. The American flight I was able to select my seats. I have contacted your team several times on trying to get my seat selection and still have not been able to do so. I sent in a complaint to your customer service team and have not received any feed back.
Reviewed Feb. 13, 2023
Recently I have had a booking with CheapOair (# **) and I have same issue: the service of selecting seats. In reality, CheapOair staff can't select seats? In both booking, I can see only the last flight within 4 flights (of a booking) have the seat number. The other flights (3 flights of a booking-because every booking have 4 flights, 2 for depart and 2 for return). The bad thing is: when CheapOair intervene to select seats, I can't go onto Airline website to choose by myself, even the airline let customer do it for free... In the booking ** (from Seattle to Vietnam) and the booking **, the same issue. I just wonder, if CheapOair intervene and the thing become more hassle like that, why keep charging the service Seat selection???
This has been resolved.
Reviewed Feb. 13, 2023
Did not see there was a cost for carry on baggage until everything was done. Not happy to have to pay all this money to carrying my own luggage. I'm 65 and haven't traveled in a while so don't know if this is a normal thing now. Soon I'll have to pay for the air I breathe on the plane.
Our apologies for the inconvenience, but yes that is the norm for travel and has been for several years. Airlines do charge for seats, and baggage in most cases. We did provide the baggage policy for your flights during the booking process, in case you wanted to reconsider you could back out of the booking before entering credit card information, or submitting for purchase.
Reviewed Feb. 13, 2023
Excellent information and service with the web page especially Booking flights. Lots of options, prices and timetable. Offering insurance, car réntals and Booking hotels. Everything we need when traveling. The Booking confirmation was in minutes on my inbox email. Very happy with this experience. Granizo you very much.
CheapOair Company Information
- Company Name:
- CheapOair
- State/Province:
- NY
- Country:
- United States
- Website:
- www.cheapoair.com
