CheapOair Reviews

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About CheapOair

CheapOair allows travelers to easily access multiple quotes from hundreds of hotels, airlines, cruise lines and car rental companies to ensure that each customer finds a deal that best accommodates their travel needs. CheapOair strives to provide the best customer service to help customers through the booking experience.

Pros
  • Great fares and travel deals
  • Price-match promise
  • Earn up to 2x points with app
  • ClubMiles rewards program
Cons
  • Cancellation fees
  • Nonrefundable tickets and fares

CheapOair Reviews

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    1 featured review
    How do I know I can trust these reviews about CheapOair?
    • 4,910,094 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 6 Reviews 655 - 855
    Verified purchase
    PriceStaff

    Reviewed Aug. 16, 2025

    Service agent was extremely helpful and understood my concerns about the flight and seating for children. He accessed seating charts not available on website. He took care of everything and saved me a couple charges. I have used CheapOair previously and will do so again.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your experience with us! We are delighted to hear that our service agent provided excellent help and addressed your concerns about seating for children by accessing seating charts not available online. Ensuring your comfort and saving you on charges is core to our commitment to exceptional service. We appreciate your loyalty to CheapOair and look forward to serving you on your future travels. Safe journeys ahead!

    Verified purchase
    PriceRates

    Reviewed Aug. 16, 2025

    Your direction for booking through the internet are easy to follow, especially for me who as an oldy is not an easy task! The price are acceptable although they could improve. The charges for the carry on luggage is not fair especially when the inflation in the USA is causing economy deprivation in low and middle class family.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your detailed review. We're glad that you find our online booking process user-friendly. We continuously work to balance affordability while offering quality service, so we appreciate your feedback on our pricing. It's clear that the additional charge for carry-on luggage is a real concern, and we understand the importance of these decisions, especially in challenging economic times. Your comments help us to look into adjustments that could accommodate our customers better. We value all input and hope to earn your satisfaction in your future experiences with us.

    Verified purchase
    PriceStaff

    Reviewed Aug. 14, 2025

    The ticket was very expensive. The Cheapoair took advantage. I don’t recommend booking from cheapoair. This is my last booking from cheapoair. The raisin I booked today cause it was emergency. I have been customer to cheapoair for a long time. I find out that this airline take advantage of time. Not helpful at all.

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    CheapOair
    Response from CheapOair

    We apologize for your recent experience and the frustration it has caused. We understand that price swings during urgent situations can be unexpected. We regret to hear you feel taken advantage of and assure you that this is not what we strive for in customer satisfaction. We also value and appreciate your loyalty over the years. However, the airline determines the cost of the flights, and as a travel agency we do not have any control over that.

    Verified purchase
    Sales & MarketingRefunds & PayoutsStaff

    Reviewed Aug. 14, 2025

    I booked an international Airline ticket last July 9 2025 for an August 14 2025 flight. I also purchased a seat selection from CheapOair which showed “CONFIRMED SEAT” but when I got to the Airport and checked in, the Airline denied my seat choice even after showing the Airline agent the Cheapoair Seat Confirmed selection. I purchased a Window seat 29J for the 15 hour flight and the Airline gave me a middle 40E seat, I felt I got scammed here paying for a service that I did not get.

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    Verified purchase
    StaffBilling

    Reviewed Aug. 14, 2025

    The booking went very smoothly, and the technician was clear and professional. He was able to book my flights, secure my seats, and confirm my payment. The connection, however, is always fuzzy, with questions and comments oftentimes having to be repeated.

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    CheapOair
    Response from CheapOair

    Thank you for your wonderful feedback! We're thrilled to hear that the booking process went smoothly and that our technician delivered a professional service, ensuring that all your reservations and bring secure your authentication needs were effectively managed. We appreciate your insightful comment regarding the connection issues during conversations and are already discussing improvements to this aspect to better serve you. Your experience matters to us, and we look forward to the opportunity to offer you an even better experience in the future. Safe travels and thanks again for choosing us!

    Customer ServiceSales & MarketingRefunds & PayoutsStaff

    Reviewed Aug. 13, 2025

    They suck. They scam people, they take your money out in seconds be in case of a refund. You’ll spend months arguing with them until you just give up. DO NOT RECOMMEND… Horrible service and none of the agents speak English. Terrible

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    Verified purchase
    Sales & MarketingPriceOnline & AppStaffEase of UseRates

    Reviewed Aug. 13, 2025

    We always use CheapoAir and the prices for flights are always the lowest compared to other search engine and even airlines. We also love the fact that we can pay our flights with Affirm. The app allows you to access all the traveling info. And it also gives you the opportunity to connect with the airline directly. Easy, convenient, affordable, user friendly! I always start my planning and search for all vacation at CheapoAir. It is the best!

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    CheapOair
    Response from CheapOair

    Thank you for sharing your lovely review with us! We're thrilled that you consistently find our prices unrivaled and enjoy the convenience of payment options like Affirm. It's wonderful that the app's user-friendly interface enriches your planning experience by providing direct connectivity to airlines and all the travel information you need. We are delighted to be your go-to choice for vacation planning, and we eagerly anticipate assisting you on future adventures. Safe and happy travels from all of us at CheapOair!

    Verified purchase
    Customer ServicePriceOnline & AppStaffRates

    Reviewed Aug. 12, 2025

    Agent was very helpful. He price matched the fare that I found on the website. He was very pleasant and patient. He gave me several options and offers, explaining each one carefully. There was one small correction in my address. He corrected it and sent me another email right away.

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    CheapOair
    Response from CheapOair

    Thank you for taking the time to share your experience! We are thrilled to hear that our agent provided helpful, pleasant, and patient service while assisting with your booking needs and price match. It's great to know that he efficiently handled adjustments such as correcting your address, ensuring everything was in order promptly. Exceptional customer service remains a priority, and we appreciate your positive endorsement of the expertise you encountered. We look forward to serving you again for all your future travel arrangements. Safe travels!

    Verified purchase
    PriceRefunds & Payouts

    Reviewed Aug. 12, 2025

    When booking the flight, and then paying, you are not aware that there will be many additional charges. There should be information explaining that there is going to be a charge for protection, charge for an actual seat on the flight you just booked and paid for as well as an additional charge to bring clothes in a suitcase to war during the trip! When you find this out, you have already made the commitment for the flight. More information has to be available before booking.

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    CheapOair
    Response from CheapOair

    Thank you for the feedback. Optional charges are just that, insurance is optional therefore we cannot include it in the ticket cost, also bag policies are displayed right below the flight details on the availability page to review before hitting submit. Those fees are also optional as there are many different bag options that maybe included in the fare like carry ones, and 1 personal item.

    Verified purchase
    Customer ServiceBilling

    Reviewed Aug. 11, 2025

    The booking process for an international flight was simple as 1,2,3. The different payment options were definitely a PLUS. The time frame to book was not of a rush. They also called me for confirmation for extra security purposes. Will definitely use services again.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your delightful experience! It’s fantastic to hear how effortlessly you were able to book your international flight, impressed by our range of payment options, and appreciated the additional security call-back. Your enthusiasm about using our services again inspires us greatly. We strive to provide streamlined processes and added security for our customers’ peace of mind. We genuinely look forward to the next opportunity to serve you. Safe journeys!

    Verified purchase
    PriceOnline & AppMaintenance

    Reviewed Aug. 10, 2025

    I book a ticket for my wife and to cancel it after 30 min. They want to charge me $75 while it is said you have 24h to cancel your booking. The cancelation should be free as it is said on the website. This is really unfair and it has to be fixed. That is not a good way to treat customers.

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    CheapOair
    Response from CheapOair

    We will look into this, as some fares do not have the grace period and depends on the fare rules.

    PriceStaff

    Reviewed Aug. 10, 2025

    Dont ever book through them, and I mean ever!!! It's better to go and book directly through the actual airline. I tried cancelling my reservation within a few hours after booking it and the representative tried to charge me a $100 cancellation fee per person, that's $300 for cancelling the booking after a few hours of booking it. Every other airline and company gives you 24 hours to cancel for free but not CheapOair, they are just hungry for money and will do anything to make an extra buck. Extremely disappointed!!!!

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    CheapOair
    Response from CheapOair

    Please provide the 8 digit booking number so that we can look into this.

    Verified purchase
    PriceBillingRatesHonesty & Transparency

    Reviewed Aug. 9, 2025

    ✈ Travelers beware! I tried booking a ticket with CheapOair — the price kept jumping during checkout, then my ticket confirmation was delayed after payment. Totally misleading and stressful. I’ll never use them again! 🚫

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    CheapOair
    Response from CheapOair

    Please provide the 8 digit booking number for the reservation so that we can better assist you.

    Verified purchase
    Customer ServiceCoverageStaffBilling

    Reviewed Aug. 9, 2025

    So I used a credit card I hadn't activated and it was canceled and a csr called to me and got a new credit card from and asked if I wanted flight insurance and I said no. Already online I declined the insurance, then another man called to me and offered insurance again, I say to him how many time will people solicit me to ask me for flight insurance coverage. Please consider that if someone clicks on the button No Thanks, that the person doesn't need someone to call and ask for the same thing that No Thanks was already saying no to. When I am asked over and over again, perhaps I will not want to consider this service in the future. Thank you for your consideration though and if I needed help with any issues I am sure I would get immediate help since this company seems to concentrate so highly on customer service.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your feedback with us. We apologize for the repeated calls regarding flight insurance despite selecting not to have any. Your concerns are valid, and we aim to respect customers' choices effectively. We appreciate you noting our focus on customer service, and we’ll work hard to ensure you have seamless interactions in the future. If any issue arises, please reach out to us, and we’ll assist you prominently. We aim to enhance your experience continuously.

    Verified purchase
    Refunds & Payouts

    Reviewed Aug. 9, 2025

    Unable to take flight and because it was coach non-refundable. I was told I could not cancel through CheapOair and had to go through AA which I did. I had to put in for a review and I was granted the refund. AA sent refund money to CheapOair which is now denying my refund.?

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    CheapOair
    Response from CheapOair

    This is being reviewed.

    Verified purchase
    Customer ServiceContract & TermsPriceStaffRates

    Reviewed Aug. 8, 2025

    I booked a flight from LAX to San Francisco on Frontier Airlines flight number **. I wanted to make sure I could get a disabled veteran seat. I saw it online for $19 fee for seat 5C on this flight. When I called to check with cheap flights. The price jump to $29. I asked the rep why there was a price discrepancy and they were unsure. It would be good if I book a flight through cheap flights. I could get the exact same price when I speak to a rep as to the Price that’s online. This was very disappointing because I came to cheap flights in good faith thinking that the information I receive would be correct. This has been disappointing.

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    CheapOair
    Response from CheapOair

    We appreciate you bringing this to our attention. You can go directly onto Frontier airlines website at this time and book the seat with them and pay them directly. They do not offer a disabled veteran seat category, but that sounds like you wanted a aisle seat.

    Verified purchase
    Price

    Reviewed Aug. 8, 2025

    Not happy. Not allowed to enter my TSA Precheck number. Also, all seats on this website had an additional charge of at least $36, while Frontier's own site had basically all seats row 20 and back for free.

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    CheapOair
    Response from CheapOair

    Thank you for bring thing this to our attention, we do have an area to add your TSA number it was on the first page where you entered your name. However, you can now add it to the reservation and select seats directly on Frontiers website by logging into your booking using Frontiers PNR code to access it.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Aug. 8, 2025

    Even though I had a small issue with the page, I immediately went to the chat window and got the fastest response ever. Agent Corbin, was very helpful and patient. I used this page before, and let me tell you, if you ever get issues, do not worry, they have the best team to guide and help you. And the prices are the best in the market! Really happy with Cheapoair: so far, so good.

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    CheapOair
    Response from CheapOair

    Thank you for your uplifting review! We're delighted to hear that Agent Corbin provided such exceptional service and helped resolve your issue quickly in the chat window. It's wonderful to know that you appreciate both our team's expertise and the competitive pricing we offer. Your happiness with our services and willingness to recommend us is essential value feedback for us. We're glad to be a part of your travel journey and look forward to assisting you with your bookings in the future. Safe travels and best wishes from Cheapoair!

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppRates

    Reviewed Aug. 8, 2025

    It was just really straightforward, the prices for everything were clearly listed and the app even gives suggestions for similar but cheaper flights. I will say though, you have to call their actual number if you want to fly an unaccompanied minor. But even then, you don’t have to wait long and all you need is your basic information and an idea of when/where you want to fly.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your positive experience! We strive to provide clarity and simplicity in our offerings, and we are pleased to hear that you found the prices clear and appreciated the additional suggestions. We understand the reservation hiccup when booking for unaccompanied minors and are glad to know your call was handled efficiently. We're always here to help ensure your booking process is as smooth as possible. Safe travels!

    Verified purchase
    PriceStaffRates

    Reviewed Aug. 8, 2025

    The representative was great; very patient and professional. Very knowledgeable about flights and prices. Spoke excellent English and had a pleasant demeanor. Extremely courteous, polite and patient as he explored several flights for me in order to get the right one.

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    CheapOair
    Response from CheapOair

    Thank you for taking the time to share your positive experience with us! It's wonderful to know that our representative provided you with patient, professional, and knowledgeable service throughout your flight search. We strive to ensure our customers feel valued and supported, and details about a representative's pleasant demeanor clearly highlight this commitment. We're glad that your needs were met with courtesy and thorough effort. We look forward to assisting you with your future travel plans and continuing to provide you with excellent service. Safe travels!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 8, 2025

    Excellent service!!! I am customer three years ago. I bought all my tickets with them. Any issues they are available to resolve. The customer service is excellent and quickly responding. 💯 % recommend. They are very responsible and professional when you need to contact them.

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    Verified purchase
    Staff

    Reviewed Aug. 8, 2025

    Dismal. Booked a flight from Tokyo to LAX no meal choice. But more aggravating was there was no mention for the need to obtain transit visa. CheapOair was good at one time, not any more. Last flight process all the agents I was transferred to had malfunctioning headsets and communicating was impossible. Avoid this mess.

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    CheapOair
    Response from CheapOair

    Thank you for taking the time to provide your feedback. I'm very sorry to hear about the difficulties you experienced with your recent booking from Tokyo to LAX. We aim to provide a seamless travel experience, and it's clear we fell short in your case. Notably, the lack of information on transit visa requirements and challenges described during support calls are particularly concerning. Please provide the 8 digit booking number for further assistance.

    .

    Verified purchase
    Staff

    Reviewed Aug. 8, 2025

    I found the agent helpful, thorough, knowledgeable and friendly. I will strongly recommend your company to others. I have been your customer for over ten years. The agent was most helpful in finding the proper seating and to match the dates for departure and arrival. I have a great experience. Thank you!

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    CheapOair
    Response from CheapOair

    Thank you so much for sharing your positive experience with us! We are thrilled to hear that our agent made your journey planning enjoyable by being helpful, thorough, and friendly. It’s wonderful to know that even after ten years with us, our service delivered the seamless and accommodating support you expect—especially in securing your preferred seating and perfectly matching departure and arrival dates. Your strong recommendation is highly appreciated, and we look forward to continuing our valued relationship by offering the best service in the years to come. Thank you again, and have great travels ahead!

    Verified purchase
    RatesHonesty & Transparency

    Reviewed Aug. 7, 2025

    CheapoAir has come through again! After browsing Kayak, I compared rates to CheapoAir and once again- got the best rates without a bunch of hidden fees and surprises. CheapoAir has earned our business and will get it again. Traveling is stressful enough, why not let CheapoAir make it easier?

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    CheapOair
    Response from CheapOair

    Thank you for sharing your wonderful experience with us! We’re thrilled to know that CheapoAir continues to meet your needs by offering the best rates without hidden fees. It's great to hear that we've earned your trust and business. Your kind words fuel our commitment to helping make travel hassle-free. We look forward to serving you again for your future trips. Safe journeys!

    Verified purchase
    PriceOnline & App

    Reviewed Aug. 7, 2025

    The website is a one stop shop for all available flights in the country, which gives a diverse choice and experience. I learnt that you do not have to leave and return on the same flight and this saves on costs as well as giving flexibility of time choices, which gives the best travel experience.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your delightful experience! We are thrilled that you found our platform a comprehensive solution for flights across the country, offering diversity and cost-saving flexibility. It's wonderful to hear how these options have positively impacted your travel planning, allowing for more convenient and enjoyable experiences. We are dedicated to providing the best services to our customers, and knowing that our platform met your expectations is incredibly rewarding. We look forward to being a part of your future journeys. Safe travels ahead!

    Verified purchase
    Staff

    Reviewed Aug. 7, 2025

    The representative who assisted us with our flight was not just pleasant. She was exceptionally patient, and was able to address all our concerns. This representative was able personable, also knowledgeable. She was professional and proficient in her interaction with us.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your fantastic experience with us! We are delighted to hear that the representative you interacted with not only met but exceeded your expectations. Her patience, professionalism, and in-depth knowledge clearly left a positive impression, making your booking process smooth and reassuring. Providing exceptional customer service is our priority, and stories like yours encourage us greatly. We're grateful for your appreciation and look forward to providing outstanding service to you in the future. Safe and pleasant travels!

    Verified purchase
    Staff

    Reviewed Aug. 7, 2025

    Lucian was very patient… Found the flight I wanted to be with a relative with booked a month ago. Appreciate the representative. Excellent. Awesome. Visited the website looking for the flights. Not able to find…. As soon as I gave to Lucian found immediately.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your enthusiastic review! We are thrilled to hear about your positive experience with Lucian. It's wonderful that he was able to quickly meet your needs when finding the right flight. We strive to provide our customers with seamless experiences, and feedback like yours is rewarding. Thank you for choosing us; please let us know whenever we can assist you again. Safe travels!

    Verified purchase
    Customer ServicePriceRefunds & PayoutsTransparency

    Reviewed Aug. 6, 2025

    Add-ons are lousy ..Also...Spirit tried to get another $70 off me for baggage 5 minutes after I confirmed trip...I had to call phone number to get explanation..//That needs to change... The cost ends up being close to getting a upfront cost flight...What is next??..Having a coffee charge or paying for the toilet usage??

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    CheapOair
    Response from CheapOair

    Thank you for the feedback, we do understand that added options such as bags, and seats can add to a budget, unfortunately as a travel agency we have no control over what the airline charge. This seems to be the norm across the airline industry.

    Verified purchase
    Customer ServiceContract & TermsPriceStaffEase of UseRates

    Reviewed Aug. 6, 2025

    First time using Cheap O Air. Easy to use. Loved that they offered car rentals too right after! So if you’re in need of a car rental, too… book your flight on here FIRST. Then an offer will pop up. Great price point. Will use again. User friendly app. There is always room for improvement. You only have 20 minutes to reserve your flight! Print your ticket or your charged. They do have extra fees for little perks you may want. But reasonable. Cheap O Air also calls and will confirm and promote your reservation. Nice touch! Aledrec called, offered great service, explained my purchase with thoroughly.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your delightful experience with CheapOair! We're thrilled to hear that you found our platform user-friendly and enjoyed the added convenience of our car rental options during your booking process. Your positive remarks about our pricing, app navigation, and personalized customer service—particularly your interaction with Aledrec—are much appreciated. We're constantly working to enhance our services and are grateful for your feedback on areas we can improve, such as ticket reservation timings. We look forward to assisting with your future travel needs!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 5, 2025

    I bought a round trip CheapOair ticket in 2017 for a trip in Africa. When a change happen to adjust the returning ticket date, CheapOair company was supportive and professional (with a short notice before the scheduled return ticket date) and I was able to come back in the USA at my convenient adjusted time with a fair additional fees.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your great experience regarding your CheapOair booking from 2017. We are thrilled to hear that our team effectively assisted you in adjusting your return flight and that you were satisfied with the support and professionalism displayed. It's wonderful that we could ensure your convenience with only a fair additional fee. Your feedback about our commitment to service is incredibly appreciated, and we look forward to continuing to meet your travel needs in the future. Safe travels!

    Verified purchase
    Customer ServiceStaffRates

    Reviewed Aug. 5, 2025

    Very pleased with results calling Cheapoair - Helped by Roy who really guided us through the whole process - Got us the best rates for a trip to Denver and car rental. It was easier than trying to do online for us seniors! I would recommend it to anyone and will use it in the future!

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    CheapOair
    Response from CheapOair

    We greatly appreciate your kind words about your experience with CheapOair! It's wonderful to hear that Roy was able to guide you through the process seamlessly and help secure the best rates for your trip and car rental. We know how challenging online bookings can be, and we’re thrilled we could assist in making it easier for seniors like you. Your recommendation means the world to us, and we’re eager to help with your future travel plans. Thank you for choosing CheapOair. Wishing you unforgettable journeys!

    Profile pic of the author.
    Verified purchase
    Customer ServicePricePunctuality & SpeedBillingRatesHonesty & Transparency

    Reviewed Aug. 5, 2025

    The whole experience was horrible. They lied about the pricing. Couldn't change anything in a timely manner. Customer service was slow and they wouldn't work with you about asking for a copy of purchased items before getting my credit card. It was very stressful and I'll never will go back and will tell everyone to stay away from this company all around.

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    CheapOair
    Response from CheapOair

    We apologize sincerely for the distress and frustration you experienced. It is disappointing to learn you were dissatisfied with both our pricing transparency and customer service. We are committed to addressing this issue promptly for you. Thank you for bringing this matter to our attention; ensuring a positive experience for every customer is our priority and one of our billing agents will reach out to you.

    Verified purchase
    PriceStaffRates

    Reviewed Aug. 4, 2025

    I am extremely happy with CheapOair! The agent went out of his way to find me the best prices as well as flights that were accommodating to both me and my wife! Bravo, CheapOair, I will definitely use you again and refer you to family and friends! You're the best!!

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    CheapOair
    Response from CheapOair

    Thank you so much for your enthusiatic and glowing review of CheapOair! We're thrilled to hear that our agent went above and beyond to find the best prices and accommodations for you and your wife. Your kind words and referral to family and friends are the highest compliments we could receive. We are so pleased to be a part of your travel plans and are excited to serve you again soon. Safe travels!

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Aug. 4, 2025

    I have always used this company to purchase tickets for the last nine years. Now they are pushing me for seat reservations and insurance when this is just a waste of money. And now they charge you if you call them up on the phone. Too many service fees.

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    CheapOair
    Response from CheapOair

    We appreciate your feedback and are sorry to hear about your concerns regarding additional fees and service charges. It’s important to us that our customers feel valued and understand all aspects of their booking process. We recognize that unexpected charges for seat reservations and unsupported fees can be frustrating. Please know that these fees are implemented to cover service aspects and enhance your travel experience. However, we want to ensure your good experiences shared over the years continue. We would like to further investigate and support your concerns; if possible, please reach out with your booking details for direct assistance. Restoring your confidence in us is a priority, and we're here to help solve any issues you’re experiencing.

    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Aug. 3, 2025

    Sending email at very last minutes. Paid for direct flight with selected seats. This agents takes money from people without booking with airlines. They sent us the some their booking number and e ticket number which airlines doesn’t have in system. I recommend not use the agent and I will never. To me they are not better than scammer.

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    CheapOair
    Response from CheapOair

    There are times when the airline under does changes in their operations and we send out emails to inform you. We see we sent these out on July 20 with several more to follow, however they were never opened. We do see that you spoke with an agent on Aug.3. For further assistance please reach out at feedback@cheapoair.com

    Verified purchase

    Reviewed Aug. 3, 2025

    No one can show me how to load scan square for boarding. Have app, no button to open to get to boarding pass, need to make it easier for people like me who are used to just putting in code and getting tickets printed. So please if you have app, one click to get to pass.

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    CheapOair
    Response from CheapOair

    Boarding passes are obtained on the airline website 24 hours before departure, not on the Cheapoair.com, as we are the travel agency. For further assistance, please reach out to feedback@cheapoair.com.

    Verified purchase
    PricePunctuality & SpeedRefunds & Payouts

    Reviewed Aug. 2, 2025

    When booking through CheapOair for our trip to Puerto Rico our car rental that was bundled together with our flight was out of Priceless Car Rental also knows as Next Car Rental. Please do not allow this charge to go through. This car rental took 5 hours to get us our rental, they charged us more than what we paid, and on top of that there are a ton of brown dirt roaches in the vehicle. I spent an entire day waiting for this rental and now returning it. This should not be allowed and is a bad look for CheapOair to even consider bundling anything together with them.

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    Verified purchase
    StaffRates

    Reviewed Aug. 1, 2025

    Booking agent was very helpful. Met all my requirements. She was extremely nice and found flights to suit our needs. I would give her an A+ rating. Hopefully, I can book with her the next time I am traveling internationally. We travel somewhat frequently. Thank you so much!

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    CheapOair
    Response from CheapOair

    Thank you so much for sharing your wonderful experience with us! We're overjoyed to hear that our booking agent provided you with such exceptional service, meeting all your travel needs efficiently and with kindness. Your A+ rating and hopes to connect again for your international travels mean a great deal to us, and it is delightful to know you travel frequently. We look forward to serving you again and making your future journeys just as smooth and enjoyable. Thank you for choosing us, and have safe travels!

    Verified purchase
    PriceStaffRates

    Reviewed Aug. 1, 2025

    I received great service from my online representative that assisted with my travel request. I was able to drill down on getting a flight within my price range on a very short notice to return to my one way destination for travel from GSO to KWI airports.

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    Response from CheapOair

    Thank you for sharing your fantastic experience with us! We're thrilled to know that your online representative provided outstanding service in coordinating your trip so efficiently, particularly given the short notice. It’s wonderful to hear you found a solution within your budget for your flight from GSO to KWI. We’re committed to delivering exceptional experiences, and your feedback truly validates our efforts. Thank you for choosing us for your travel plans; we look forward to assisting you on future journeys. Safe travels!

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    Customer ServicePriceBilling

    Reviewed July 30, 2025

    I reserved a flight from Portland, Or to Minneapolis for $279 rt. Great deal, right? Today I received an email with my final bill $372.54! Almost $100 more. I was not happy. I am not sure why the additional costs but the deal seems to be a bit shady. Be careful of who you use to purchase your flight tickets and beware of the costs of other parts of your trip like hotels and cars.

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    Response from CheapOair

    Please reach out to our billing department for further assistance, they will be glad to discuss your billing concerns. The number is 1-646-738-4820.

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    Customer Service

    Reviewed July 30, 2025

    I booked a flight a while back using a different email account which accumulated miles. This time around, I used another email account and learned much to my dismay that Cheapoair refused to combine the miles of both accounts even though I was willing to provide and abundance of identify information. Very disappointing.

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    Response from CheapOair

    This is being reviewed.

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    PriceStaff

    Reviewed July 30, 2025

    THANK YOU Cheap O Air for helping my daughter and I live our KENYA dream!!!! WE love Cheap O Air!!!! :) There is no better way to fly over there!!!! Off to a one month stay in Nairobi!!! We are so excited and couldn't be happier! This is a fantastic, hassle free booking service! Highly Recommend!

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    Customer ServiceContract & TermsStaff

    Reviewed July 30, 2025

    I like this company. Every now and then, you have to call them on something you may have questions about and they do look into your inquiries and help in any way they can. So far, I've been happy with their service and will continue to use this company in other travel arrangements.

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    Response from CheapOair

    Thank you for the feedback.

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    Sales & MarketingPricePunctuality & SpeedRates

    Reviewed July 30, 2025

    I was just about ready to finalize my reservation, and my computer kept dancing around as if they had taken possession over it, and I kept getting irritated, because I know they use this as a time saver for THEM (since they give you 20 min to complete your reservation). I type 100-110 wpm on a computer, and so it's not that I'm slow, but I noticed this glitch. So even though I qualified for an $8 discount for booking a round trip flight; I was then told that the reservation price had just gone up, and it was not $5 or $10 it was about $30.

    I just hope that if this is a fraud and abuse type of transaction, that they and many others get caught for running such gimmicks to make a few more bucks. As it is, we have to pay separate for more leg room, more ssss room, carry on, piece of luggage, a purse, etc. I'm surprised we don't get charged for being ugly, because I'd probably be on the Guiness World Book of Records for all the fees incurred based on that qualifier.

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    Response from CheapOair

    Thank you for reaching out and sharing your concerns with your recent booking experience. We're sorry to hear about the technical issue with such a time-sensitive matter and regret any frustration this may have caused. Your experience with the price change and unexpected fees is important feedback for us, as we continuously work to improve our service. Should you have further concerns or require assistance, we encourage you to reach out directly to our customer support team so we can address this matter promptly and help rectify any outstanding issues. Your patience and understanding are greatly appreciated.

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    StaffEase of Use

    Reviewed July 30, 2025

    This CheapOair portal was very easy to use and navigate. I had no problems with my flight ticket request. I had an excellent experience. I will definitely recommend this site to all of my friends and family in the future. I believe most flight selections offered are extremely the best.

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    Response from CheapOair

    Thank you for the feedback, it is greatly appreciated.

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    PriceStaffRates

    Reviewed July 30, 2025

    Greg was very kind, polite, and professional. He checked rates with the airlines to be sure of the cost. When I found it cheaper at your site at the same time...he suggested I go ahead and try to book it. He thought it might fail at that moment, but it went through. He was very patient with the process. I really appreciate the patience while trying to work through this.

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    PricePunctuality & SpeedBilling

    Reviewed July 29, 2025

    I booked a flight and didn’t notice they had selected alternate dates. To cancel five minutes later they charged me thirty dollars. Next I booked correct dates and had me returning to a different airport in the same city. Cost over fifty dollars to cancel. In the meantime my credit card that I never used got hacked. Never again.

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    PriceRates

    Reviewed July 28, 2025

    CheapOAir made it easy to book and the price is right. The price is right. I could go right to the flight I needed. I like the airline I'm going on because the flight attendants were efficient and the flight was smooth. I plan to use CheapOAir again because I heard it's a good booking service.

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    Response from CheapOair

    Thank you for taking the time to share your glowing experience! We're delighted to hear how smoothly your booking with CheapOAir went, and we're thrilled you found it convenient and affordable. Your satisfaction with the flight and enthusiasm for the airline service fills us with joy. We can't wait to assist you in planning many more of your travel adventures. Thanks for choosing CheapOAir, and happy travels!

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    Customer ServicePricePunctuality & SpeedStaffBillingRates

    Reviewed July 28, 2025

    When trying to book seats online and not being able to as the website buttons went inactive after choosing the seats, the representatives kept on saying that they could see my choices but they kept on bumping me to other people. I was not able to get a confirmation and get charged for them. The billing department even said the airline sometimes took its time to confirm seats. So I waited and nothing. After the 4th time calling the representative told me I was not getting seat confirmations because my card had been declined. I got no notification from my bank or from CheapOair, ever, of that.

    So then he told me he could confirm my seats on the phone so I could be charged for them and the price was now double of what I had originally seen. I told him I wanted to see the seat chart but he said it had to be verbally and if I wanted another option to go to the airline. I did exactly that and I selected and purchased them there, and didn't have to pay the "convenience" fee CheapOair charged. But I couldn't get away from the price increase, which I could've avoided if I had been confirmed initially. But every rep told me a different story. Then when I checked my airline account there was a credit card that that was not mine. I wrote to the airline to ask whose card was that. The CheapOair rep told me it was theirs, they use it to pay the airline! So no one tells you that and I was concerned and wasted my time trying to figure out what was going on.

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    PriceRates

    Reviewed July 27, 2025

    I have a feeling that while booking my flight every effort in the process is made by CheapOair.Com to squeeze as much money as could be possible even on some very trifle pretext and somewhere so higher and out of proportions, which at all could not be justified. After going all through having fully charged every breath of a person in the process of booking, even for issuance of boarding passes, a sum of $4.95 is being charged. I hope instead of irrational attempts to burden the traveling public, service in real term would be tried to be rendered to them. I have over 45 years long travelling experience to my credit through the world renowned airlines in almost all corners of the world and based on my this long experience am submitting this review in public interest. I hope due consideration would be given to my submissions.

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    Response from CheapOair

    Thank you for sharing your experience. We regret to hear that the process of booking your flight was accompanied by frustrations and unexpected fees. We strive to offer reasonable service experiences and take your feedback to heart. It helps us critically assess and improve our offerings to align better with customers' expectations, especially those with a vast breadth of experience like your own. We apologize for any inconvenience and have forwarded your comments directly for closer review. Please feel assured that every effort is being made to deliver our services more efficiently.

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    Reviewed July 25, 2025

    Everything great! All my experience booking airplane flights and hotels was very good, it took me just few minutes, much less than others, I recommend to contact CheapOair every time you want to travel around the word. Next time I go traveling I will use it again, I like as easy it is, it become in time saving and not get angry.

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    Response from CheapOair

    Thank you for sharing your experience! We're thrilled to hear that booking flights and hotels with CheapOair was quick and enjoyable for you. It's wonderful to know that you'll consider us again for your future travels. Your recommendation means a lot to us, and we're delighted to make your travel planning easier and hassle-free. Safe and happy travels until we assist you again!

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    Customer ServicePriceStaffEase of UseRates

    Reviewed July 23, 2025

    Cheapoair.com is an excelling for booking flights online, it's very intuitive and user friendly. Easy to navigate, overall site is very stable and high performing. I like the pricing suggestions and multiple airline options with multiple dates to choose from and also finding they somehow get best deals 90% of the time. Customer service was very helpful in summer 2023 when KLM had multiple delays. I am hoping they maintain the overall quality. More better if they implement AI agent to help find good deals curated to the customer need and alert the customer when ready. Also suggestion for better trip planning when traveling to multiple places with family. I tried Auto rental and hotel but it needs some improvement.

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    Response from CheapOair

    Thank you for sharing your wonderful feedback! We're thrilled to hear that you find our service intuitive, user-friendly, and reliable for booking flights. It's great to know that our fleet and multiple options suit your preferences and often provide the best deals. We’re also pleased our customer service made a positive impact during your travel with KLM. Your suggestions for enhanced AI capabilities in finding tailored deals and extended travel planning tools are greatly appreciated. We're continuously working to improve our services, including car rentals and hotels, to meet your needs better.

    Thank you for choosing us and entrusting us with your travel adventures. We look forward to enhancing your experience further in the future! Safe and happy travels!

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    Customer ServiceContract & TermsPriceStaff

    Reviewed July 23, 2025

    I thought the date had been changed from 8/28 to 8/27. When I noticed it I called to get it changed. She couldn't change it so I cancelled it. I thought I had requested the no cancellation fee seats. She charged me 75.00 to cancel flight. I rebooked for the 27th. Why did it say no cancelation fee for main cabin deluxe, but I got charged cancellation fee. Right now I don't care about the 75.00, just confused

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    Response from CheapOair

    Thank you for your feedback. Our representatives have reached out to this customer regarding the expressed concerns.

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    PriceEase of UseRates

    Reviewed July 22, 2025

    Easy to use with minimal BS. I have been trying to make my reservations for three days on several other sites. After entering my info repeatedly, prices would all of a sudden jump higher or the system would halt due a now stated lack of availability. All BS moves. I got on here and succeeded in one try. Thank you.

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    Response from CheapOair

    Thank you for sharing your experience! We're delighted to hear that making your reservations was a straightforward and positive process on our site. Your feedback reassures us that we're on the right track in providing a seamless booking experience. Should you need any further assistance, feel free to reach out. Safe travels!

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    Punctuality & SpeedHonesty & Transparency

    Reviewed July 22, 2025

    Very easy, quick. I expected to have issues but everything was smooth. Couldn't have gone better. I have used CheapOair before and will do so again. To be honest writing the review was more of a pain in the butt than booking the flight. Would recommend CheapOair to all my family and friends.

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    Response from CheapOair

    It's fantastic to hear about your smooth and successful experience with CheapOair! We’re absolutely delighted that the booking process exceeded your expectations and that you finished your trip me apatretch thostively. We truly appreciate your recommendation to friends and family. Thank you for choosing us yet again, and we look forward to continuing to serve your travel needs with ease. Safe journeys on your future travels!

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    Customer ServiceContract & TermsCoveragePriceRates

    Reviewed July 21, 2025

    This is not the first time, but once again Cheapoair calls me back after making the reservation telling me I have to pay more for one thing or another. I think it's time to find a new travel service! Last time I was told the flight I bought was no longer available, despite being listed on their site for two weeks. This time they want me to pay $179 just to sit next to my wife? These are on top of the countless number of other add-on fees for everything from travel guaranty to lost bag insurance. Just sell me a ticket at a fair price!

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    Response from CheapOair

    Thank you for sharing your feedback with us, although I'm sorry to hear about these repeated issues. We understand the frustration regarding changes in costs and the feeling of unexpected fees after reservations. It’s important that you’re provided with straightforward pricing and satisfactory service. We commit to finding a solution that meets your expectations. We'll revisit this matter thoroughly on our end. To further assist you directly, please contact us with your booking details, and allow our dedicated team to help. Your prompt resolution is important to us.

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    Customer ServicePriceRefunds & PayoutsStaffEase of Use

    Reviewed July 18, 2025

    It is very hard to navigate the Booking Confirmation. Being charged for every little thing is strange. Who ever heard of paying for a boarding pass. I was unable to print itinerary from email. Nowhere to find the print option. Definitely not user friendly. By the time I finished, I was very frustrated.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed July 18, 2025

    The Agent, Tanisha was efficient & knowledgeable & gave me OUTSTANDING Customer service! I will continue to use & recommend CHEAPOAIR! THANKS SO MUCH! She really cared about my needs. She took time & handled my requests quickly & efficiently. I got the perfect seat & my baggage is paid for without dealing with it at the airport.

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    Response from CheapOair

    Thank you for sharing your excellent experience with us! We are thrilled to hear that Tanisha provided such outstanding service and was attentive to all of your needs. Her ability to secure the perfect seat for you and manage your baggage with ease brightened up your travel experience. Your recognition and recommendation mean the world to us, and we're delighted to be your trusted choice. Thank you for choosing CheapOair, and we look forward to assisting you again in the future, ensuring more smooth and efficient journeys.

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    PriceStaffRates

    Reviewed July 17, 2025

    Excellent but too much steps to select the travel. More options with return because on Sunday we need more afternoon options. More option with the same price. But other thing all right, excellent navigation in the page. We can recommend CheapOair to others. The problems with select seat is we need select without cost.

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    Response from CheapOair

    Thank you for your kind words and informative feedback! We're delighted to hear you had an overall excellent experience with navigating our site and found our services recommendable. Your suggestion for additional Sunday afternoon return flight options is significant, and we’re continually looking at ways to improve our offerings. We'll be sure to review your comments about pricing and seat selection for future enhancements. We are committed to providing seamless travel experiences and look forward to being part of your future adventures.

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    Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsMaintenanceStaffHonesty & Transparency

    Reviewed July 16, 2025

    I had a terrible experience with CheapoAir. When I requested a credit for my flight, the agent never clearly explained that I had to book within a specific time frame — they just said “use it during this period,” which was super vague. Later, I found out there were hidden fees and restrictions that they never mentioned. And when I tried to fix it, they refused to refund me anything. It honestly felt like a trap. The whole process was confusing and the customer service was no help at all. I’ll never book through them again.

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    Response from CheapOair

    No booking number provided to validate the review.

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    PriceRatesTransparency

    Reviewed July 16, 2025

    I did not like that the price offered was changed by one hundred and fifty dollars more after filling all the required information. I found it deceiving, I feel that the process was not transparent enough. Thank you, Cecilia.

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    Response from CheapOair

    We understand your frustration, Cecilia, and would like to apologize for the confusion and inconvenience regarding the pricing changes. Our team aims to maintain transparency throughout the booking process, but prices can occasionally fluctuate due to airline supply. The cost of the airline fare did not change, it was when seats where added that the airline charges for increased the total cost. We highly value your input and will review our processes to better serve you and ensure a more seamless experience.

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    Staff

    Reviewed July 15, 2025

    Vera ** was extremely helpful for novice travelers like my family. She was a pleasure to work with. She held my hand through the entire process, including multiple changes initiated by me. Setting up a trip for 13 people is stressful and Vera was there for me every step of the way, guiding me along the right path.

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    Customer Service

    Reviewed July 15, 2025

    I had to book a one-way flight to New York, Hotel and another flight to LAX. CheapOAir ALWAYS come through for me. For years, I have shopped around but I have never failed or regretted booking my travels through CheapOAir, not to mention Great Customer Service Always.

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    Response from CheapOair

    Thank you for your wonderful feedback! We're thrilled to hear how consistently satisfied you've been with CheapOAir over the years. It’s uplifting to know we can help make shopping for and booking one-way flights, hotels, and other travel arrangements stress-free. Your appreciation of our customer service means a lot to us as well. Thank you for repeatedly choosing us; we're excited to continue being at your service and ensuring reliable, memorable travel experiences. Safe travels on your journey to New York and beyond!

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    Customer ServicePriceRates

    Reviewed July 14, 2025

    Booked flights from tokyo to atlanta. We requested upgraded seats and were given basic economy. When we called to get this corrected they tried to double the price and would not admit that they made the mistake even though there is a recording that we were not allowed to listen to that proves they screwed up.

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    Response from CheapOair

    Thank you for bringing this issue to our attention, and I'm truly sorry to hear about your experience. It seems there was a misunderstanding regarding your seat upgrade request which has undoubtedly caused inconvenience. While the outcome fell short of your expectations and our intended service standards, I encourage you to reach out with your booking details so that we may review the conversation and work toward a satisfactory resolution. Your feedback is instrumental in helping us ensure a better experience in the future, and I appreciate your patience as we work to address this.

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    Customer ServicePriceStaffRates

    Reviewed July 14, 2025

    Tried to book a flight and every time I try to change something the price changes. I called live agent and was a huge discrepancy between price online and price quoted by the agent. Booked online and got the price I was telling the agent about and he was telling me that it is not valid.

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    Timeliness

    Reviewed July 11, 2025

    I Don't believe your website make me book package in 2 hotels in London in same day! Are you aware that your website are affiliated with Booking.com. You make me lose money. Next time I'll book with justfly.com.

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    Response from CheapOair

    We've reviewed the booking and the customer spoke with an agent who had informed him that he only booked 1 hotel reservation with Cheapoair. However, it is possible he booked another hotel on another website and we would not have that information.

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    PriceRates

    Reviewed July 11, 2025

    I have been searching for an Emergency flight and I found CheapOair the fastest way of booking and prices are cheaper that other site. Satisfied client. I have been using this services for so long.. I definitely recommend this to my friends and relatives. My experience in an Emergency booking situation was really resolve by CheapOair. Thank you so much.

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    Response from CheapOair

    Thank you for sharing your positivity about using CheapOair! We're ecstatic to hear we could smoothly assist you in an emergency flight situation with both expedient service and affordable rates. Your trust over the years means the world to us. We’re glad you’re satisfied and it brings us great joy to know you’re recommending us to friends and family. We’re always here to ensure seamless and convenient experiences for your future travel needs. Safe travels always, and thank you again!

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    Staff

    Reviewed July 10, 2025

    Worked with Amy who was very patient, thorough, kind and thoughtful. I am a person with disabilities and talking with her I felt understood especially when I asked her to repeat herself. It can be difficult when working with others' language accents but we pleasantly worked it out. I have traveled often to visit family, school and solo traveled in Europe over the last 24 years so I grateful when I get someone like Amy

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    Response from CheapOair

    Thank you for sharing your positive experience with Amy. We are delighted to hear she provided the support and understanding you needed, making communication comfortable for you. Our team is committed to offering inclusive service for everyone, and it’s wonderful to know Amy was able to personalize her communication to make you feel acknowledged, considering your traveling history. Your words mean a lot to us, and we’re grateful for your kind feedback. If there’s anything more we can do for you, please don't hesitate to reach out. Safe travels!

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    Customer ServiceCoverageStaff

    Reviewed July 9, 2025

    Greven, was an excellent customer service representative. He is an asset to your company! His assistance in booking my three athletes (Triplets) to South America as they pursue their quest to qualify to compete in the 2026 Winter Olympic Games. Greven was thorough and covered all aspects of the itinerary. I appreciate his professionalism, accuracy and polite demeanor. Thank you.

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    Response from CheapOair

    Thank you for sharing such glowing feedback about your experience with Greven! We are thrilled to hear that his thoroughness and professionalism left such a positive impression while assisting you in booking your athletes' trip to South America. We're proud to have Greven on our team and delighted he added value to your Olympic journey planning with his attention to detail and cordial service. We wish you and the athletes sprawling success, and we hope the path to the grinding patronage delights optimally. Please don't hesitate to reach out for any future assistance. Safe travels!

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    Customer ServicePriceStaffRates

    Reviewed July 9, 2025

    The Agent assisted me to book my flight from LAX to Metro Detroit Michigan through Spirit Airlines. The whole experience with the Customer Service Agent was excellent, he has patient with me and help me through the whole process. The price that I got was very good. I will introduced CheapOair my all my family & friends as one of my coworker told me about you. Thanks you very much, Segun **.

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    Response from CheapOair

    Thank you, Segun, for sharing your glowing feedback with us! We're thrilled to hear about your excellent experience with our customer service agent, as well as the great deal you received for your flight. It's fantastic to see you're spreading the word about CheapOair to your close ones. Watching satisfied customers recommend our services brings us so much joy, and we're eager to assist you and your referrals with more memorable travel bookings! Safe travels to Metro Detroit!

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    Customer ServiceCoverage

    Reviewed July 9, 2025

    I'll never use this service again. Fee after fee. I bought travel insurance then I get a call after the purchase to buy more insurance. Lost of confidence and faith in this company. I started canceling the ticket and you don't get back the travel insurance money or the seats, plus there is a $200 cancelation fee. So now, I will see if the travel works but off to a sh***y start. Yeah, lets vacation more!

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    Response from CheapOair

    We’re sorry to hear about your recent experience and appreciate you taking the time to provide feedback. It’s concerning to learn about the challenges and charges you encountered, particularly with handling fees and insurance matters. This is not the experience we aim to deliver to our customers. Rest assured, we are taking your feedback seriously and will investigate these issues internally to prevent similar events in the future. If there is anything further we can do to assist or improve your current travel situation, please feel free to reach out to us directly. Your satisfaction and trust mean a great deal to us.

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    Staff

    Reviewed July 8, 2025

    We work with Mr. ** to arrange our flight from CMB to BDA via LHR. Mr. ** provided us with an extraordinary service that made us very happy in many ways. We will not hesitate to recommend CheapOair to our friends and families, and we will use CheapOair again and again. Mr. ** was such a nice customer care person. Well done, **.

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    Response from CheapOair

    Thank you for sharing your wonderful feedback with us! We are delighted to hear that Mr. ** provided you with exceptional service, resulting in an extraordinary booking experience for your flight. We are proud to know that his dedication and friendliness left such a notable impression, prompting your high recommendations. We're thrilled to be your preferred choice and eagerly look forward to assisting you and your friends and family with future travel plans. Safe travels ahead!

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    Staff

    Reviewed July 6, 2025

    I needed to book a flight for my son who is a minor and your agent Marlene made the process so simple. She was very helpful, patient and courteous. She assisted me and I was able to complete the whole process with her still on the line. I would like to commend her, and I am just telling her thanks for such professional service! Keep up the excellent service! I am grateful and thankful for the assistance.

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    PriceStaffRates

    Reviewed July 5, 2025

    Excellent website service, easy to find what I was looking for. Competitive prices and a wide variety of hotels and flights that fit my needs. It was a pleasure browsing your site, and I'll keep it in mind for my next trip. Of course, you'll be on my recommended list. Thanks again.

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    Response from CheapOair

    Thank you for your feedback. We are happy to learn that your experience was satisfactory. We look forward to assisting with your future travel needs.

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    Customer ServicePriceEase of UseRates

    Reviewed July 5, 2025

    I think your system is very fair and easy to use. Your prices are also very cheap compared to others. When I was facing challenges in the booking process, I made a call to your customer service department and the response was great. The prices on the system are also very stable and don't really change frequently.

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    Response from CheapOair

    Thank you for your feedback. We are happy to learn that your experience was satisfactory. We look forward to assisting with your future travel needs.

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    Customer ServiceRefunds & Payouts

    Reviewed July 4, 2025

    I purchased a flight through the company. The company informed me that the flight was canceled and that I could either purchase another flight or receive a refund. Since then, I haven’t been able to reach them. The emails I send bounce back, the chat doesn’t allow any communication, and even when I did manage to get through to someone and asked them to get back to me — they never did. I'm really disappointed.

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    Response from CheapOair

    Thank you for your feedback. We regret any inconvenience or frustration. Our representatives have spoken with this customer regarding the expressed concerns.

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    Punctuality & SpeedStaffRates

    Reviewed July 4, 2025

    This was a very effortless and easy process, I will be using this site again. SOON. The fact that I got the best flight possible and at such a great rate, I am thankful because this is an emergency flight out. I really need to get to my family member in the next 15 days. This site made it happen for me. I can't wait to see her and HUG her. Thank you for helping to make this possible.

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    Response from CheapOair

    Thank you for your feedback. We are happy to learn that we were able to assist with your emergency travel plans.

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    PriceRates

    Reviewed July 3, 2025

    I always book on the Frontier website. They prices do not match the prices offered on the seat selection. Charging 44 for check bag next and extra 100 for over 99 lbs-- they need to get it together -- thank you Cheapoair for just making simple and easy and not cheating me extra for a seat.

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    Response from CheapOair

    Thank you for your feedback. We are happy to learn of your satisfactory experience and look forward to assisting with your future travel needs.

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    Punctuality & Speed

    Reviewed July 3, 2025

    Booking my trip to Mexico City was fast and easy. I feel safe and I am sure I will be comfortable traveling with a peace of mind. Thank you for making my plans and dreams come true. I will definitely recommend my friends and family to choose your company to plan their trips in the future. Again, Thank you!

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    Response from CheapOair

    Thank you for your feedback. We are happy to learn of your satisfactory experience and look forward to assisting with your future travel needs.

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    StaffHonesty & Transparency

    Reviewed July 3, 2025

    Excellent! Agent was extremely polite, knowledgeable, and efficient. Service was great. A pleasant surprise compared to your competitors. Enjoyed speaking with him. Handled my complex booking with aplomb. Will recommend CheapOair to friends and family. Will book with you again because of agent's efficiency and honesty. Live long and prosper.

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    Response from CheapOair

    Thank you for your feedback. We are happy to learn of your satisfactory experience with our representative and look forward to assisting with your future travel needs.

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    Customer ServicePricePunctuality & SpeedRefunds & Payouts

    Reviewed July 3, 2025

    STAY AWAY FROM THIS COMPANY AT ALL COSTS!!!! I've had months of unsuccessful attempts to resolve an ongoing issue through the appropriate customer service channels so I have been left with no alternative but to escalate this matter via this channel (which is absurd). In May 2025, my father booked a trip through CheapOair, with travel dates from May 1 to May 5. Unfortunately, his outbound flight—United Airlines Flight UA1357 from Newark to Fort Lauderdale—was cancelled due to air traffic control restrictions at Newark Airport. As a result, he was unable to travel or check into the resort as originally planned.

    Upon learning of the flight cancellation, we contacted CheapOair to request the cancellation of the hotel reservation. However, we later discovered that the cancellation was not processed, and the hotel marked the reservation as a "no-show." After explaining the circumstances directly to the hotel, they acknowledged the situation and confirmed that a refund had been issued. However, because the booking was made through a third-party service, the refund was returned to CheapOair—not to us.

    Despite our repeated efforts over the past several months to have the funds returned, we have been met with delays, miscommunication, and, at times, complete inaction. This has caused significant distress, particularly given that the amount in question—approximately $1,300—is not insignificant for my father, who is a retired individual living on a fixed income.

    Below is who I have been in contact with in an effort to resolve this matter. Regrettably, these efforts have not produced a resolution. If you want to get robbed, go through Cheapoair.

    Evelyn
    Accounting / Charge Back Department
    **
    137 W 25th Street 11th Floor,

    New York, NY 10001, USA

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    Response from CheapOair

    Thank you for your feedback. We regret that your experience was not satisfactory. As shown, our representatives are working with this customer regarding the expressed concerns.

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    Punctuality & SpeedEase of Use

    Reviewed July 2, 2025

    Booking was extremely simple and quick. The website was easy to navigate, and the process flowed seamlessly. I have used this website in the past to book travel, and I will continue to do so in the future. In my opinion, the only thing that needs to be changed is when traveling multiple carriers, I wish you could elect seats all the way to your destination. For future improvements. Thanks.

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    Response from CheapOair

    Thank you for your kind words and continuing to choose our platform for your travel needs. We're thrilled to hear that you find the booking process smooth and the website user-friendly. Your suggestion regarding seat selections on multiple carriers is much appreciated and will be considered in our future updates. Wishing you pleasant journeys ahead, and we're excited to continue serving you!

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    Customer ServicePriceStaffRates

    Reviewed July 2, 2025

    She was the best person that I have worked with in helping me to obtain the best flight at the best price. I have tried working with 2 other persons and they were so unhelpful that I hung up. But because I have booked with CheapOair for over many years I tried again and I am very glad I did. You need more operators like her.

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    Response from CheapOair

    Thank you for sharing your kind words with us. We're delighted to hear about your pleasant experience working with one of our team members for finding the best flight at an excellent price. It's wonderful to know that her dedication and expertise were of such value, especially given your past experiences. Your suggestion is greatly appreciated, and she's indeed one of the many reasons we're able to celebrate wonderful testimonials like yours. We value your long-term trust in us and eagerly anticipate supporting your travel journeys for many years to come. Safe travels on your near venture!

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    Customer ServicePriceStaffRatesHonesty & Transparency

    Reviewed July 2, 2025

    I tried to book a flight with a customer service rep who gave me a price that was over 200.00 more than the online price. I let her know the online price and she lied and said that the price was no longer available. I let her know I was booking it as we speak and the price I said went through and she hung up the phone on me and never called back. Very Unprofessional and uncalled for! Terrible customer service.

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    Transparency

    Reviewed July 1, 2025

    This service is very efficient. Reminders and updated are consistent. You cannot missed out on any important details of your trips whether it be vocational or business the best way "to booked it and have it locked" is with "CheapOair". My families and friends are all aware of CheapOir. Currently I booked for my mom to travel with me my experience in booking was great because of their efficiency.

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    Response from CheapOair

    Thank you for sharing your amazing experience with us! We're thrilled to hear that you've found our service efficient and, timely updates have kept you well-informed about your travels. It's heartening to know both vocational and business trips are enhanced by our platform. Your continued support reinforces our commitment to excellent service, and we're glad to be recognized among your family and friends. We look forward to assisting you and your mom with more seamless travel arrangements in the future. Safe travels!

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    CoveragePunctuality & SpeedRates

    Reviewed July 1, 2025

    College friends and I planned a September Girls Trip to Savannah, GA. CheapOair offered great nonstop rates on various airlines. Also, friends traveling from other states were able to coordinate their travel schedule allowing all of us to arrive vat our destination in a timely manner. I was very pleased!!! Various Airline insurance plans, hotel and rental car options were available as well.

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    Response from CheapOair

    Thank you for sharing your lovely review after your girls' trip to Savannah using CheapOair! We're delighted you found our rates and options convenient for planning your voyage with friends so smoothly. It's wonderful to hear that coordinating your travel was a success and that our variety of choices such as airline insurance, hotels, and car rentals met your needs. We look forward to being part of your future travel adventures!

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    Customer ServicePunctuality & Speed

    Reviewed June 30, 2025

    I was sent an email, saying "time to select seats". The button just led to a dead page saying, no seats available, but it was obviously not actually connecting with any system. I called CheapOair, the tech said he'd try to see if it could work, and that I should please stay on the line. One hour later, nothing. It seems he can't but will just let me sit on phone waiting forever, instead of admitting it. It's a long flight, I expect to be smashed in the middle the whole time, thanks to cheapOair incompetence. Never again.

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    Response from CheapOair

    Thank you for your feedback. We are sorry that your experience was not satisfactory.

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    Customer ServiceStaff

    Reviewed June 29, 2025

    Frederic was extremely helpful in arranging the tickets for 6 passengers and one infant on lap. He was very professional and explained everything very well. He arranged consecutive seats and attempted to arrange the special meals but that cold not be done at this time. He recommended that we call back to the airline directly at least 24 hours before the flight to arrange it.

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    Response from CheapOair

    Thank you for sharing your positive feedback. We are happy to learn of your satisfaction with your experience with our representative. We look forward to assisting with your future travel needs.

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    PriceRefunds & PayoutsMaintenanceRates

    Reviewed June 25, 2025

    The process is too broken up. Part one I swear said first checked bag free. Went through 2nd part no problem. Part three pay. After that I finally get to pick my seats. Due to previously sold seats, I pay more to sit next to my wife. I had no option before this to pick my seat or see what was open. Then finally I was given the option to pay for the first checked bag which I thought was included in the price. They need to have everything paid for BEFORE giving more payable options

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    Response from CheapOair

    We appreciate you bringing your concerns to our attention. It sounds like you encountered several issues during the checkout process, and we apologize for the frustration this caused. Your feedback regarding booking steps, seat selections, and additional charges is invaluable as we strive to ease the booking experience and provide clearer information upfront. Thank you for being patient with us, and please feel free to reach out directly if there's anything we can do to resolve your concerns and improve your experiences in the future.

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    Sales & MarketingRates

    Reviewed June 24, 2025

    I used your site to find my flight and rental car for my trip to Boston. The only thing that was missed was I got a pop up window when I entered the sight that said I would get a 2% discount when paying. Never got the discount. Now I need to add a bunch of words in order to get this to click through. I should be able to put in as few words as I deem necessary to enter my review. You shouldn't make this as difficult as it is if you want to get accurate reviews. I have lowered my rating because of this.

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    Response from CheapOair

    Thank you for sharing your experience with us. I'm sorry to hear about the inconvenience you faced regarding the discount and review submission. We strive to make our booking and review process as seamless as possible and value your feedback as it helps us identify areas for improvement. We apologize for any oversight with the discount and would appreciate the opportunity to rectify this. Please contact our customer service team with your booking details so we can assist you further. Your insights are valuable, and we hope to enhance your experience in the future. Thank you once again for bringing this to our attention.

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    Staff

    Reviewed June 24, 2025

    Good going. You helped someone that is new to this. I hope you have everything right. This a very important trip for me and my wife. 48 years getting out of the cold for some time. Hope do this more and will use you if all goes well.

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    Response from CheapOair

    Thank you for your feedback. We're delighted to have assisted someone new to selecting the best options for significant trips! We sincerely hope everything goes smoothly, enabling both you and your wife to have an amazing getaway. Should you have further needs, feel free to reach out, and we look forward to helping you plan more memorable journeys in the future. Enjoy your trip!

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    CoveragePriceStaffTransparency

    Reviewed June 24, 2025

    I had a terrible experience with this travel agency. I accidentally booked a flight from Toronto to Las Vegas instead of Miami and had also purchased travel insurance. To my shock and disappointment, I was told the ticket was non-changeable and non-refundable, despite the insurance. This is completely unacceptable and shows a lack of transparency and basic customer care. The service was unhelpful, and there was zero flexibility or effort to resolve the issue. I would never book through CheapOair again and strongly urge others to be cautious. This was a frustrating and costly mistake, made worse by how poorly it was handled.

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    Response from CheapOair

    The ticket that was purchased was a basic economy ticket which is the lowest and most restrictive fare. Those rules are displayed for review prior to submitting for purchase, we also offer the option to upgrade that fare to a higher class of service which allows changes but no refunds, but it cost more. The BE ticket was selected. Insurance terms that we sell does not cover a change of plans, or an error made, it is for medical emergencies, lost and damaged bags, and delayed flights, the coverage PDF file is provided and the customer has 10 days from the purchase date for a refund of the insurance if it does not meet their needs. An error was made and not the error of Cheapoair and we are sorry that the reservation could not be changed to accommodate the error.

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    Staff

    Reviewed June 24, 2025

    I was very pleased with my agent, he thoroughly went through all the steps for confirmation and was very patient for me to get the information in my passport in order to verify. I originally booked the flight to the incorrect airport and he was able to cancel and get us to the correct airport.

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    Response from CheapOair

    Thank you for sharing your review with us. We're delighted to hear about your positive experience with our agent. It's wonderful to know he managed to help you successfully rebook your flight to the correct airport and verify the necessary information using patience and thoroughness. We aim to provide each customer with the excellent service you described and appreciate your accommodating for future travels. Safe travels on your journey!

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    Staff

    Reviewed June 23, 2025

    This was my first time using different airlines for one trip, and this web site made it really easy. I am a Senior citizen and it feels good not to have to rely on my younger family members to help me with the process. I feel that both of these airlines have good records and reputations in the industry. This is my second experience using CheapOair to book my flights.

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    Response from CheapOair

    Thank you for sharing your delightful experience with us! We're genuinely pleased to know that using our website felt convenient, and it empowered you to handle the booking process independently. It's also wonderful to hear that you've chosen reliable airlines for your flight. We appreciate your trust in us for booking your journey not once, but twice, and look forward to providing continued accessibility and excellent service in the future. Safe travels on your next adventure!

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    Customer ServiceContract & TermsStaff

    Reviewed June 22, 2025

    Ranier was excellent. Patient and forthright with all aspects of arrangements. Great customer service and very nice as well. From the moment he answered the phone he made me feel welcomed and not an inconvenience. I wished all customer service calls were this accommodating. When I asked him to hold, he did not make feel rushed, he simply said "no problem."

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    Response from CheapOair

    Thank you for your wonderful feedback! We're delighted to hear that Ranier provided such outstanding service during your calls. It's fantastic that he made you feel welcomed from the start and demonstrated such patience throughout the process. We strive to ensure every interaction is as accommodating as your experience with Ranier, and your comments greatly amplify our dedication to customer satisfaction. We appreciate your leave review and look forward to serving you again in the future with the same warmth and attentiveness.

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    Billing

    Reviewed June 21, 2025

    Great Service overall. Always easy to book flights on this website and easy to pay as well. I particularly like the options in flights and payment. I have introduced the service to my mom and other family members, and they have the same feedback. They like it very much, we can travel more often and see each other frequently

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    Response from CheapOair

    Thank you for sharing your positive experience! We're delighted to hear that you find our service convenient and reliable in booking flights. It's wonderful to know that our flight and payment options have benefited you and your family, allowing you to travel frequently and stay connected. We appreciate your support and introduction to your loved ones. We look forward to continuing to serve you all on your future journeys!

    Verified purchase

    Reviewed June 19, 2025

    I was contacted by a man from CheapOair while I was trying to find the best flight to get my sister Dawn home to America. She's living in Greece, and she's been flying back & forth for many years. We've been using CheapOAir for booking almost all of her flights home. We appreciate the services and kindness from your company! Thank you for letting us use it!

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    Response from CheapOair

    Thank you for sharing your positive experience with us! We are delighted to have played a part in facilitating your sister's travel between the United States and Greece. It is heartening to hear that you've consistently experienced kindness and service that meets your expectations with each booking. We truly value your continued trust in our services and appreciate having you as a customer. We look forward to ensuring smooth and seamless future bookings for you and your family. Safe travels!

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    PriceStaffRates

    Reviewed June 18, 2025

    It Was a great experience booking with you guys. It was very friendly and easy. I was happy with the flight that I found as well and didn't have to tell my life story in order to book. I usually go direct but I was not able to find a non-stop flight so this was fantastic to find a non-stop flight and to get it at an affordable rate. I thought the price of the checked bag was ridiculous but unfortunately everyone is doing that.

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    Response from CheapOair

    We are thrilled to hear about your positive experience! It's wonderful to know that our friendly and efficient booking process helped you find a non-stop, affordable flight suitable to your needs without hassle. We understand your concerns about checked baggage fees; unfortunately, these are increasingly common industry standards. Plus, we're committed to continuously providing value and convenience across our offerings. Thank you for choosing us, and we sincerely hope to see you again on future travel adventures. Safe travels!

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    Customer ServiceTechPricePunctuality & SpeedStaff

    Reviewed June 18, 2025

    I was flying from Huntington, WV to Albany, NY. I got to airport, they couldn’t get their computer working, finally they did after 1:40 minutes later. Then they told me I couldn’t get on flight, it had already boarded. They called another airport 3 hours away to get different flight. I drove there, they didn’t want to allow me that flight that I missed boarding by 5 minutes. By time I argued with them. They allowed me to board. I get to Philly, PA, delayed 6 hours before getting to Albany, NY at 12:30 AM. I noticed on my new itinerary for return flight. They had been going on 3 different flights home, over 10 hours. I called to have them correct it that I never agreed to that. The girl wouldn’t do nothing to help!! She said because I already flown, she couldn’t change it. I finally called American Airlines myself. I told them the terrible flight I had coming, they fixed flights immediately with zero charge. Something CheapOAir said cannot be done.

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    Customer Service

    Reviewed June 18, 2025

    I was just trying to do a simple thing. I got an email with our boarding passes and I printed them and I am missing the one for Kristy ** me, for the change of planes in Las Vegas. I need my boarding pass for Las Vegas to Oklahoma. I have one for David **, Ashlyn **, and Emma **. Just mine Kristy ** is missing.

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    Contract & TermsPunctuality & SpeedStaff

    Reviewed June 17, 2025

    I was not able to complete my travel arrangements online. The website was impossible for me to navigate. The wait for a representative was long (midweek, midday) but once I was connected, the help was GREAT. I also had another rather long wait for the scheduling representative, but, again, once I spoke to the representative, service was GREAT. So website, 1 star. People at CheapOAir, 5 stars.

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    Response from CheapOair

    Thank you for sharing your experience. We're pleased to hear that you received excellent service from our representatives once connected. We understand the frustration caused by the challenges you encountered with our website and the wait times. Your feedback is valuable and helps us improve. We're committed to enhancing our online user experience, as well as minimizing wait times. Rest assured, we greatly appreciate your acknowledgement of our team members’ efforts. If you need further assistance, please don't hesitate to reach out. Safe travels!

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    PricePunctuality & SpeedStaffRates

    Reviewed June 16, 2025

    Booking with CheapOair was a total game-changer! I was searching for a quick, budget-friendly route, and I couldn’t believe how seamless the whole experience was. The booking process was straightforward, the options were plentiful, and the price? Absolutely unbeatable! I found an incredibly affordable flight that not only saved me money but also got me to my destination faster than expected. The itinerary was well-optimized, giving me the perfect balance of convenience and efficiency. No unnecessary layovers or detours—just a smooth, hassle-free travel experience. If you're looking for a travel service that delivers both affordability and practicality, CheapOair is definitely the way to go. The value is stunning, and I’ll be coming back for my next adventure!

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    Response from CheapOair

    Thank you for sharing your experience with us! We are thrilled to hear that our platform was instrumental in enhancing your travel plans and making them both cost-effective and efficient. It’s fantastic that you enjoyed the hassle-free, seamless booking process and found our offerings convenient and plentiful. Your positive feedback is invaluable to us, and we can’t wait to assist you on your next adventure. Safe travels and do come back soon!

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    Customer ServiceStaff

    Reviewed June 15, 2025

    I asked the agent a few questions about the booking. He said, "You're wasting my time." I requested for a supervisor, and he responded, "No, I'm not transferring to anyone." When I told him I was planning to file a complaint against you, he told me to go ahead and do it. Call was at 06/14/2025 at 11.06pm. If CheapOair really cares about their service, they defiantly should take action for this type of agents. I have never experienced this type of service in America.

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    Response from CheapOair

    Very sorry for the experience you had, one of our supervisors is reviewing the phone call and will reach out to you within 48 hours.

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    Customer ServiceStaff

    Reviewed June 15, 2025

    Call for a discrepancy in my prior booking. The mistake was mine. The phone agent was incredibly knowledgeable, helpful and respectful. I was apprehensive about canceling and rebooking but the Agent was very reassuring. Thank you for putting my mind at Ease. I will definitely use your booking service in the future.

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    Response from CheapOair

    Thank you for sharing your experience with us! We're thrilled to hear that our agent provided the knowledgeable and reassuring service you needed for adjusting your booking. It's wonderful to know that we could ease your apprehensions through respectful and understanding support. We look forward to serving you in the future and are delighted to be your choice for booking services.

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    PriceEase of UseRates

    Reviewed June 14, 2025

    Traveling to Traverse City for a tournament. I didn't know how to get there. I enjoyed the experience with this agency because it was Easy to use. Convenient and prices were competitive, lower than most with clear options for review. I will use it again when I travel. I expect the flights will be a good experience too.

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    Response from CheapOair

    Thank you for sharing your wonderful experience with us! We're thrilled that our user-friendly platform made it so easy to plan your trip to Traverse City with ease and at competitive prices. We're just as excited as you for your upcoming flights and look forward to assisting you with all your future travel plans. Safe travels!

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    Price

    Reviewed June 14, 2025

    Unable to book more than a ticket at once. I tried to buy a ticket for myself and wife at once but could not. I ended up buying them separately at different costs and this not right. Unable to book more than a ticket at once. I tried to buy a ticket for myself and wife at once but could not. I ended up buying them separately at different costs and this not right. Please do something about this.

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    Response from CheapOair

    We do apologize you had difficulty booking a reservation, our customer support staff is available 24/7 to assist you over the phone. It could also be that the fare you wanted only had 1 seat available at that cost would explain why the fare difference. If you need further assistance please reach out to Cheapoair at 1-646-738-4820.

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    PriceRatesHonesty & Transparency

    Reviewed June 14, 2025

    Cheapoair.com is a scammer, thieves, bad business, screw up customers, stolen money from customers, misleading customers when different price in a page then charges total different amount. When cancel transaction for the ridiculous price, they stole money from customers charging cancellation fees even if we cancelled right away after find out the price was charge wrong in the bank card. Stay away from Cheapoair.com, don’t do business with them or you will regret.

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    Response from CheapOair

    In order to address your complaint we require the 8 digit booking number. Once we have the information someone from Cheapoair will contact you. Very sorry for the inconvenience.

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    Customer ServiceMaintenanceStaffResolution

    Reviewed June 11, 2025

    A ticket change was made that was unacceptable. CheapoAir has refused to help resolve the problem. Phone calls have been repeatedly dumped. The airline says they can fix the problem but it has to be done by CheapoAir as they have the ticket locked. Continuing very poor customer service from CheapoAir.

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    Response from CheapOair

    The changes were accepted in error, however, Cheapoair was able to get the airline to provide a better option that worked for the customer.

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    Verified purchase
    PriceOnline & AppStaffEase of UseRates

    Reviewed June 11, 2025

    I have been using CheapOair for a long time and have taken several trips, and I have consistently received very competitive prices. The site is friendly and intuitive. A good thing is if you are not comfortable using the computer you have the choice to speak with a human. I believe that sometimes we have the majority of airlines offering savings. This is good and help keep the prices low.

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    Response from CheapOair

    Thank you for sharing your positive experience with us! We're thrilled to hear that our platform's user-friendly nature and ability to aid in speaking with a representative when needed has consistently enhanced your travels. It's wonderful to know that you have found great value in our pricing and offerings. We sincerely appreciate your continued trust in us for your travel needs and look forward to assisting with many more successful trips!

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    PriceRefunds & Payouts

    Reviewed June 10, 2025

    After all the additions to protect your trip, the cost isn't so cheap anymore. Then, when needing to use the added protections, it seems I get nowhere, so in the end, did I pay for what? So far $4000 in their pocket and I'm SOL. Not giving them another dime in my future travels.

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    PriceStaffRates

    Reviewed June 10, 2025

    I always book with CheapOair because of the prices and the easiness of getting a plane ticket. Last year I made the mistake of going with another agency and I learned the hard way that there is no other agency that would be so clear, easy and have good prices like Cheapoair. Not making that same mistake again. I recommend Cheapoair to everyone, they always have good prices and their agents are very easy to work with if you would find yourself in some problems or have a question.

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    Response from CheapOair

    Thank you for your glowing review! We're delighted to hear you consistently find our prices advantageous and booking process straightforward. It's wonderful to know you're thrilled enough to recommend us to others. Our dedicated agents always strive to assist effectively, and your confidence in choosing us over other agencies does confirm their hard work and dedication. We look forward to serving you with many more delightful travel experiences!

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    Punctuality & Speed

    Reviewed June 10, 2025

    1. Alternate dates should NEVER be checked by default. If I'm entering a date, I don't want to view other dates, it is very unclear that another date is showing! If a user wants to also include alternate dates, they need to select that, Al.

    2. Stop with all the prompts afterwards for cars, hotels, etc. The Skip options are too hard to find.

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    Response from CheapOair

    Thank you for the feedback.

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    PriceOnline & AppStaffBillingEase of UseRates

    Reviewed June 7, 2025

    The website was very user friendly and helpful. It was easy to get around on the website. I found what I needed and the prices were very very reasonable and the payments with Affirm was great. I was referred to this site by my sister-in-law and am very glad that she told me about this website. Thank you very much for this website and the ease of use to book my flights for my vacation that I truly am awaiting to go on.

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    PricePunctuality & Speed

    Reviewed June 6, 2025

    Everything was fast and straightforward. Only BIG negative is the added cost for every reserved seat and there was no indication that I would be guaranteed seats if I did not choose a seat. It would have been nice to know all of this to begin with. I also do not remember seeing anything about whether carry on luggage was or was not included.

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    Response from CheapOair

    Thank you for your review and for bringing these concerns to our attention. We genuinely regret any inconvenience caused by the seating charge and the lack of clear communication regarding seat reservations and carry-on luggage inclusivity. Your feedback is instrumental in helping us enhance clarity in our processes, and we will take your comments into consideration as we work to deliver a more transparent booking experience for all our customers. If there's anything specific we can assist you with or clarify further, please feel free to reach out at feedback@cheapoair.com or you an go directly onto the airline website for updated bag information. We appreciate your business and the opportunity to improve your booking experiences with us.

    PriceRefunds & PayoutsRates

    Reviewed June 2, 2025

    We originally booked two airline tickets to Dublin, departing on July 7, 2025, and returning from France on July 25, 2025. Due to unforeseen family circumstances, we needed to push our return flight back by two days. The airline charged us $591 per ticket for the change, adding up to a staggering $1,180 for both tickets. Considering our original fare was $905 per ticket, the adjustment cost more than 50% of the initial price, bringing the final total to $1,496 per ticket. To make matters worse, we were not given the option to cancel for a refund. When checking online, I found that ticket prices remained around the same as our original fare, making the excessive change fee even more frustrating. This experience has made it clear that we were taken advantage of, and we will be steering clear of CheapoAir moving forward.

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    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed June 1, 2025

    The Travel Agent that assisted me was so kind and very very patient with me. I really appreciated her help in getting my flights booked. She gave me the trust to use your website again in the future. I am very happy with the service I received. She offered to also assist if I ended up needing a Car Rental or another hotel and emailed me links with discounted pricing. I think her name was Anoini.

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    Response from CheapOair

    Thank you for your wonderful feedback. We're thrilled to hear about the excellent assistance our travel agent provided and how satisfied you are with your experience. It's fantastic news that this has earned your trust for future bookings! Should you need help with a car rental or hotel in the future, we're here and ready to assist. We look forward to helping you plan more of your travels!

    Punctuality & SpeedStaff

    Reviewed May 31, 2025

    Sophie helped me cancel my existing flights (my error), and rebook for the correct dates. She explained every step along the way. Great service! I even wanted to delay my departure schedule by one day, and she took care of that too.

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    Response from CheapOair

    Thank you for your kind words, we will pass along your comments to our team member!

    Reviewed May 26, 2025

    I have always liked dealing CheapOair, as they always find you the deal if your trip is a bit flexible. Show them your loyalty and they will show you the Deals. They try their best to upsell, but that is not possible for everyone… Remember times are tough! Many thanks again, will definitely support them. 🙏 HB

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    Response from CheapOair

    Thank you for your thoughtful feedback! We're thrilled to know that you've consistently found great deals with us. Your loyalty means a lot, and we're glad we've been able to meet your travel expectations during these times. Rest assured, while we're here to assist where we can, we understand the importance of flexible offers. We greatly appreciate your support and look forward to serving you in your future travels.

    MaintenanceBillingTransparency

    Reviewed May 18, 2025

    Your system is horrible.. Can't even accept credit card payment in real time.. Your site is broken. 400 Bad Request Request Header Or Cookie Too Largenginx/1.23.3. I would suggest you update your systems.

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    PriceStaffRates

    Reviewed May 17, 2025

    The flight that contains requirements in my mind (price, arriving time etc) has been found, and purchased... Searching, finding and purchasing processes went very smoothly. Thank you very much for providing this user-friendly website. I recommend highly to everyone...

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    Response from CheapOair

    Thank you for sharing your wonderful experience with us! We're delighted that you found our website easy to navigate and that it met your needs for price and arrival time. We're thrilled to hear that your booking process was smooth and seamless. We truly appreciate your recommendation and look forward to assisting with your travel plans in the future.

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    PriceHonesty & Transparency

    Reviewed May 16, 2025

    You offer a flight for 41 and ended paying 61! Same thing for the baggage, 10 extra of what you offer, not so cheap at the end. Misleading, hidden fees and not clear from the beginning. It is a shame

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    PriceRates

    Reviewed May 15, 2025

    I was able to search multiple options and after some experimentation found the flight plan and the price that I was looking for. I was not able to do multiple searches simultaneously without affecting results from previous search. But I was able to resolve that by logging into the account in two different browsers.

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    Response from CheapOair

    Thank you for sharing your review and feedback with us. We’re glad to hear that you were successful in finding your desired flight plan and pricing through our system. We apologize for the difficulty you encountered with conducting multiple searches simultaneously. It is reassuring to know that you managed to work around this by using two different browsers. Should you need any further assistance in the future, feel free to reach out—we’d be happy to help. Your experience helps us improve and serve you better.

    Customer ServicePriceRates

    Reviewed May 13, 2025

    We got a cheaper price than through the airline. Someone called while I was making the reservation to see if I needed assistance. However, my friend and I were making reservations at the same time on different computers. When I clicked on Make Purchase, I was rejected because the price was "no longer available." They charged me $15 dollars more.

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    Verified purchase
    CoveragePrice

    Reviewed May 8, 2025

    So the hotel reservation mentioned that there is no cancellation fees. CheapOair did not mention that there is a $67 service fee and a $25 cancellation fee. I should have booked my hotel separately on booking.com where there is no charge for anything if you cancel within the given time frame. CheapOair should be very specific on what charges will be incurred by the customer, rather than a vague statement to cover their asses and asses money making charges. All customers are well aware of charges for flight changes but not for Hotel changes or cancellations, especially when the hotel itself does not assess a charge. NEVER AGAIN.

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    Customer ServiceRefunds & Payouts

    Reviewed May 8, 2025

    Booked car at a CheapOair and when I went to take the car. They didn't give me the car..I think they don't have a car for rent??? I called the CheapOair 2 time for refund and they don't want to give me refund..I don't recommend it. You going to lose money if you rent car from CheapOair. They don't know how to work.

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    Verified purchase
    PriceEase of Use

    Reviewed May 6, 2025

    Website was easy to navigate and offered ways for me to find nearby airports which I didn't know were cheaper. This was a great experience and I will recommend to all of my friends and family. I am a single older woman on a tight budget and finding your website will let me attend my nephew's wedding next weekend.

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    CheapOair
    Response from CheapOair

    It's wonderful to hear that you had a positive experience with our website! We're delighted it proved to be useful in allowing you to find more affordable airport options, helping you stay within budget. Thank you for your support and recommendation; it truly means a lot to us. We hope your nephew's wedding is special, and we're here anytime you need travel assistance!

    Price

    Reviewed May 4, 2025

    Booked a trip and both dates were different, and they changed the days for the flight. They suggest a cheaper flight and it is after I booked them, I realized the dates are wrong. This is very wrong. Worst site to purchase a flight.

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    CheapOair
    Response from CheapOair

    We’re sorry to hear about the difficulties you faced with the booking. It’s important that reservations match expectations, and this situation certainly falls short. Please allow us to make this right by looking into it further. Kindly provide your booking details in a private message so we can sort out this issue swiftly. Your experience is important to us, and we are keen to address this discrepancy with reasonable urgency and sensitivity.

    Customer ServicePunctuality & SpeedStaff

    Reviewed May 2, 2025

    I had an issue with trying to book car rental online and I called Customer service - and they were able to help with the car rental - I received prompt, friendly and very favorable results. Very much appreciated!

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    CheapOair
    Response from CheapOair

    Thank you for sharing your experience with us. We're delighted to hear that our customer service team was able to assist you promptly and effectively with your car rental booking. It's wonderful to know that our efforts resulted in a positive outcome for you. We greatly appreciate your feedback and look forward to serving you in the future.

    MaintenanceBilling

    Reviewed May 1, 2025

    The computer did not work when I attempted to make reservations, as my CC would not go through. I tried again. Gave up and booked directly with the airline. Then, when my CC bill came through, I found I had been billed. CheapO would do nothing about it. Fortunately, I was able to straighten it out with the airline. I will no longer go through a third party for tickets.

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    Price

    Reviewed April 23, 2025

    I purchased tickets to fly to Texas with my son in July. Just found out I had to have major surgery the week before. They would not let me cancel 2 months away which is crazy then wanted to charge me $150 to credit my account. Who does this???

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    Sales & MarketingPriceStaffRatesHonesty & Transparency

    Reviewed April 21, 2025

    Cheapoair is good at prices but when it comes to honesty on hotels it's all business with them and they temp to put misleading information, make sure to review the hotels on your own time before booking, along with purchasing airline tickets and them sitting the passengers separated even though they were bought together, I understand they are the 2nd party and they have nothing to do with the airline, and they are just the sales to get their cut. It's all business right!!!

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    CheapOair
    Response from CheapOair

    Thank you for sharing your experience with us. We understand your concerns regarding the information provided about hotel honesty and the issue of seating arrangements on flights. We strive to ensure clarity in our listings and we recommend checking hotel details directly to align expectations. We realize the seating separation can be frustrating, especially when booking together, and we're working to make this process smoother. Despite these setbacks, we're pleased to hear positive feedback on our pricing, and we truly appreciate your insights. If there’s a specific issue you’re facing now, please let us know so we can assist you further. Safe travels!

    Sales & MarketingStaffBillingHonesty & Transparency

    Reviewed April 21, 2025

    My wife attempted to reserve seats on our flight from NEOS which was booked months in advance. The female representative told my wife her date of birth was incorrect and the ticket need to rebooked for an additional $625. Then we were switched to another male representative who then informed us both dates were incorrect and each ticket would be required to be rebooked at $625 per person. My wife was about to provide credit card information as she did not want to not a seat on the flight. I was irate and told him to leave the initial reservation as is. Upon checking in to NEOS we did not have an issue and the date of birth matter was not even brought up. Such a scam. Will never use this company again. Totally, dishonest.

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    PriceStaffRates

    Reviewed April 20, 2025

    I managed to find great seat on my prefer date at a reasonable price. The price was $100 cheaper than buying the same ticket, with the same seat directly from the carrier. These days every little saving helps. Thanks again CheapOair.

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    Refunds & Payouts

    Reviewed April 19, 2025

    Horrible experience. Will never use them again. Rebooked my ticket and then canceled after paying for my ticket and for upgrading. What a nightmare. I wouldn’t recommend them to anybody and their service was horrible. Very disappointed and shame on you.

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    PriceStaff

    Reviewed April 9, 2025

    If this flight stand as booked, this is the best service I had gotten from any travel agent. I got a good experience just like I wanted. Great service. I recommend CheapOair to travelers who wants to book for cheap flight.

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    Refunds & Payouts

    Reviewed April 3, 2025

    Horrible experience. Will never use them again. Rebooked my ticket three times after paying for my ticket and for upgrading. What a nightmare. I wouldn’t recommend them to anybody and their service was horrible. Very disappointed and shame on you.

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    Price

    Reviewed March 26, 2025

    After booking my flight, and I received my statement, I saw that I was charged an additional $25.80. This should have been disclosed at the time of booking and it was not. They just add $$ as they feel like it. I am sick of getting ripped off from companies like this. There are PLENTY of other ways to book an airline ticket...I will NEVER use this company again.

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    CheapOair
    Response from CheapOair

    Cyndi, we have reviewed the reservation and the $25.80 is the service fee in which was included in the total amount you agreed to pay an dwas displayed on the screen in the amount of $513.54. We also showed you on the payment page you would be billed in separate transactions therefore if you add the two charges you received together they will total the agreed upon purchase price. For further assistance you can speak with the billing department at Cheapoair.com. Our apologies for any inconvenience.

    Customer ServiceStaff

    Reviewed March 22, 2025

    Wife booked tickets to Japan and my middle name was just my initial. She called and they asked for a picture of my passport. It took about 2 weeks and they said they couldn’t help. She called and was told it can only be done before 24 hrs. Why wouldn’t they tell us that before. We have been given nothing but the runaround. Shouldn’t not be this hard to add 2 letters.

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    PriceRates

    Reviewed March 17, 2025

    I have always cross checked my fares with different sites and I always get a lower fare with CheapOAir. I say they are really price-competitive and have been reliable for the past 3 yrs I have been buying my tickets.

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    Ease of Use

    Reviewed March 16, 2025

    I'm a dancer Producer from Italy. Cheapoair is Easy to use and very convenient. I've been using it for year and there are No extra fees. Sometime you use chap sites for flights and there are extra fees at the end. This one is very clear. I would recommend it to anyone.

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    CheapOair
    Response from CheapOair

    Thank you for your positive feedback. We are happy to learn you find it easy to use our website. We look forward to assisting with your future travel needs.

    PriceRates

    Reviewed March 8, 2025

    I have book flights with Cheapoair so many times and they have never disappointed, always finding the best prices while earning points. Will forever continue to use this app and also recommend it to family and friends. Thank you Cheapoair for making life easy when it comes to finding the right and affordable flights.

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    CheapOair
    Response from CheapOair

    Thank you for being a valued customer!

    Verified purchase
    Customer ServiceContract & TermsCoverageSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceBillingTimeliness

    Reviewed March 7, 2025

    Paid for my entire flight & accommodations with CheapOair, and half a day later, at 1:30am they call me asking if I can book another flight because THEY made a mistake getting my flight from the airline. So I asked if they can just re-book it, but they said it's more expensive now and would cost me HUNDREDS more. They offered to find me a similar flight with checked baggage on the same day, but of course it was also $300+ more. So for 10 minutes I begged them if I could get any sort of compensation since it was THEIR mistake, but they plainly said they couldn't do anything. They couldn't even give me a 2% discount or $10 compensation for making me pay hundreds for THEIR MISTAKE. On top of that, I now have to wait 5-10 business days for a refund on my credit card. As a business owner, this is the worst customer service I have seen in a long time. They literally have one job, and when they can't do it right, they make YOU pay hundreds more to fix it.

    Ended up booking my flights directly with the airline and it was actually cheaper and easier to access, stay AWAY FROM THIS COMPANY.ccommodations with CheapOair, and half a day later, at 1:30am they call me asking if I can book another flight because THEY made a mistake getting my flight from the airline. So I asked if they can just re-book it, but they said it's more expensive now and would cost me HUNDREDS more. They offered to find me a similar flight with checked baggage on the same day, but of course it was also $300+ more. So for 10 minutes I begged them if I could get any sort of compensation since it was THEIR mistake, but they plainly said they couldn't do anything. They couldn't even give me a 2% discount or $10 compensation for making me pay hundreds for THEIR MISTAKE.

    On top of that, I now have to wait 5-10 business days for a refund on my credit card. As a business owner, this is the worst customer service I have seen in a long time. They literally have one job, and when they can't do it right, they make YOU pay hundreds more to fix it. Ended up booking my flights directly with the airline and it was actually cheaper and easier to access, stay AWAY FROM THIS COMPANY.

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    Reviewed March 5, 2025

    It was an easy transition to make my flight plans. I would use CheapOair again to make flight plans. The different flight fares they were able to compare was great. I have many different days and times to choose from. THIS WAS GREAT FOR ME.

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    CheapOair
    Response from CheapOair

    Thank you for the feedback.

    Verified purchase
    Customer ServiceContract & TermsSales & MarketingPriceRefunds & Payouts

    Reviewed March 4, 2025

    Booked a vacation package - air and hotel with a king bed and upgraded to first class seating for flights. Was called AFTER booking done and told that a an ADA king bed room was not available and tried to convince me to change hotels! Then I am told that any other rooms will cost between $55 and $88 extra per person.

    After 30 minutes on hold the room was changed for additional cost. Never received a confirmation email after I was told it would be sent within 5 minutes of call ending so went on chat for their site. Seat selection stated "pending". I was told and had to go to the airline site directly to choose my seats (even though this was already done during booking).

    I was then told via chat that I had NOT upgraded my seats even though the itinerary clearly stated "First". So not only did they bait and switch the room I had to go onto the airline carrier and do the work to procure seats on the planes. Why is a third party booking site not doing the work they are getting paid for? (Over $300 fee for using them). DO NOT USE THIS COMPANY. This company was presented to me when I went onto Kayak and I thought it must be decent as my pilot friends like Kayak. Cheapoair is sketchy. Consider using the airline or Costco or some reputable travel group. First and last time customer - I will never, ever use them again.

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    CheapOair
    Response from CheapOair

    This is being reviewed.

    Customer ServiceContract & TermsPriceRefunds & PayoutsBilling

    Reviewed March 2, 2025

    Fraudulent company. I accidentally booked a flight. I called within two minutes of booking that flight to try and cancel and get a refund. They said they could not refund me. They could try to get a credit for me, but they couldn’t refund my credit card then I ended up taking the flight And as I went to check in they wanted to charge me for my boarding pass. This is ridiculous. They should be ashamed of themselves.

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    CheapOair
    Response from CheapOair

    Please provide the 8 digit booking number so that we an review the reservation, our apologies for the inconvenience.

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    Sales & MarketingPricePunctuality & SpeedRefunds & PayoutsHonesty & Transparency

    Reviewed Feb. 27, 2025

    Car rental was a horrific experience. Rental office was miles from the airport. When we finally found it the registration process was a nightmare. Fortunately before we signed anything, we realized that they were adding hundreds of dollars in unexpected fees including a Senior surcharge. That's discrimination toward seniors, most places give senior discounts!!! We ended up not renting the car and they told us they hadn't received any money from CheapOair anyway. This turned out to be not true as cheapoair later informed me that they had been paid. Also, their policy is NO refund even if you never actually rent the car. I'm done with this, big scam. The flight was good but also had added hidden charges. Very unpleasant experience all around.

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    CheapOair
    Response from CheapOair

    This has been reviewed and we did speak with the car rental company WW they mentioned that you refused the car therefore they will not refund the amount. We are very sorry that you had a bad experience with the car vendor, and you can contact their customer support office and provide them with the same review as above.

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsResolutionTimeliness

    Reviewed Jan. 16, 2025

    We were contacted by CheapO when we were looking for flights from Pgh to Costa Rica. We told the associate repeatedly that we only wanted to fly Spirit Airlines. By the time we were finished with the booking, our flight back was with American and the associate said he could not do anything with it. Also, suggested we get the insurance to protect ourselves, but didn't tell us that the flights back were not covered since they were basic economy seats, so we could not get our money back for those. Had to escalate to a Supervisor, who said he would contact me the next day after listening to the conversations, but had to call them 2 days later to find out, there was nothing he could do. Worst company ever. They need to be shut down!!!!

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    CheapOair
    Response from CheapOair

    We show that you called back days later to change the flights on the return, now it was past the 24 hours and the ticket was basic economy which does not allow changes. Our cs team reviewed the details of the booking and found that you booked this online through the website at www.cheapoair.com so what was booked was done not by our agent but confirmed by you. We do apologize for the inconvenience.

    Customer ServicePriceRefunds & PayoutsRates

    Reviewed Jan. 4, 2025

    Fraudulant company, I tried to join them for many hours without an answer after my flight has been canceled, no phone number just a stupid chat box, also when I bought a flight back they refused to refund the price I paid for my flight back because they didn't answer, I paid 1400$ to go back home. They wanted to refund 675$ while initial ticket price was 2300$. because of this cheap fraudulent company, I paid in total 3700$ for round trip, I filed a complaint at Transport Canada every claim could take 18 months or more. Don't buy with them and save yourself. Also not to forget they tell you when a flight has been canceled, they are not responsible. You have to call the airline company that tells you in return you have to call Cheapoair. The worst flight experience was with CheapOair.

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    CheapOair
    Response from CheapOair

    No booking number was provided for validation of the review.

    Customer ServiceCoverageSales & MarketingPriceRefunds & PayoutsStaffBillingTimelinessHonesty & Transparency

    Reviewed Nov. 7, 2024

    On September 6th 2024, I reserved a return flight for September 12th 2024, through CheapoAir (Cheapo reservation Booking # **, I gave Cheapo a debit card for the full amount, $527. 68. That included airfare and trip insurance. I was assured that the entire amount went through. I was told nothing about two separate charges.

    The next day, CheapoAir informed me that $38.01 had been declined. How does part of a charge get declined? I expected one billing. Cheapo divided the charge into two. The fare, for $ 489.67, was billed by Porter Airlines on September 6th 2024, and went through, but the charge of $38.01 for trip insurance, was billed by CheapoAir, and was declined. They asked me to give them permission to try and bill the $38.01 amount again. I did. They tried. It was declined again. They did not ask me to contact my bank. The process was repeated the next day. That makes three times, over three days, that I authorized the charge for trip insurance.

    On September 9th I was unexpectedly hospitalized, and underwent surgery. I called CheapoAir asking for a refund. They denied it, because I did not have trip insurance. Why was the $38.01 for insurance declined? In my many hours of discussions with representatives, a young man from CheapoAir suggested, and I quote:" Maybe your bank thought it was fraud because two charges for the same flight were coming through on the same day from different companies. Their rep admitted that their policy could be seen as fraud by a bank. Two days ago, a representative from my bank concurred that that was the reason they declined the charge. Well, it was not my idea to split the charges, it was CheapoAir's.

    CheapoAir tried 5 times to put the $38.01 charge through. They finally succeeded. Guess when! On September 16th four days after the flight! Will CheapoAir take responsibility? So far, they have passed the buck to Porter Airlines, who did the actual billing for the fare. "They are the only ones who can refund you", said CheapoAir. I had several exchanges with Porter, who also passed the buck, and said, "We know nothing about it. You have to take it up with CheapoAir. You booked it through them." My bank says "We can't refund the fare. You agreed to it." Sorry, I agreed to an insured flight for $527. 68. I did not agree to an uninsured flight for $489. 67. I also did not agree to two separate charges. I was not ASKED to agree with separate charges. It may be buried in the fine print somewhere, but it is not made obvious.

    Is this just incompetence, or does it reflect the mindset of a scam artist? The practice seems designed to cause confusion. Are they counting on that? If CheapoAir wishes to deny such accusations, they should prove it both by refunding me, and changing their misleading policies. I have wasted hours of time on it, and I will not give up. If I am forced to pursue legal action, so be it.

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    Customer ServiceSales & MarketingStaffRatesTransparency

    Reviewed Oct. 27, 2024

    I booked a flight to Spain with $2230… I booked a flight to Spain with $2230 for three people and I get an email in couple hours says flight fare rate changed to $2300 and when I chat with them first say to me $2900 and when I start asking questions come back to me and says $2600. I could not understand, and when I asked more questions the answer was, "It's your choice to cancel the reservation or update it with the new fare!" Something didn’t make sense. My recommendation get the ticket through the airline itself, that what I’m going to do, all these companies trying to scam people for extra money.

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    CheapOair
    Response from CheapOair

    Thank you for your feedback. We regret that it was not a satisfactory experience

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Oct. 24, 2024

    I booked a flight through CheapOair for my teenage son in late October. While I saved approximately $400 on the fare compared with Google Flights, the post-booking experience was, without question, horrendous. Here's why. About a half hour after I made online reservations, a belligerent CheapOair representative called me during dinner to aggressively sell a trip benefit package, asking me through a thick ** accent questions such as, "Sir, why aren't you purchasing this package for your son, Sir? Sir, do you want him to get lost, Sir? Sir, if you don't want to purchase this package for $20, how about I lower the price to $8, Sir?" It was the very same package he'd have gotten through the United app. Anyway, this woman ruined the experience. So much so, in fact, I'll never book through CheapOair again. Be warned.

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    CheapOair
    Response from CheapOair

    Thank you for taking time to share your feedback. We have reached out to this reviewer to ask for additional information so we can look into the expressed concerns.

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    Sales & MarketingStaff

    Reviewed Sept. 25, 2024

    I asked for a Monday return, the agent booked me Tuesday. They won't change their mistake. They advertise for seniors, but they are hard to understand and I missed the change of days on the return. Very bad service.

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    CheapOair
    Response from CheapOair

    We see you didn't provide the booking number to the reservation, and also the email you gave is not the one that you booked with, therefore we are unable to validate the reservation. Feel free to provide the details for assistance.

    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 18, 2024

    I made a mistake with my ticket order. I called the help number, didn't have to wait for an hour on the phone and my tickets were modified, new itinerary sent by email. All done in 1/2 an hour. That's service compared to some airlines just don't have.

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    Customer ServiceRefunds & PayoutsStaffHonesty & Transparency

    Reviewed Aug. 22, 2024

    I had two passengers unfortunately get sick days before the planned flight. CheapOair lied, hung up on me, and told me false information. In approx 4 calls to them spanning several hours. First they said there was nothing I was able to do because my tickets were non refundable, so I did some research online and saw that as of April 24th 2024 all airline were under the same rule to give vouchers at the very least for a spreadable sickness. The next call I was abruptly hung up on after explaining my situation. The next call they told me to contact the airline for a refund or voucher. So I did and the airline said to contact them as they couldn’t help because I bought the tickets through CheapOair. So instead of fighting the vicious cycle I was left no choice but to file a complaint with the US DOT which everyone here should do if they have a major problem as it’s is more affective.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsBillingCommunicationHonesty & Transparency

    Reviewed Aug. 15, 2024

    This was my first time planning a trip from Philadelphia to Puerto Rico San Juan and I couldn’t even take my trip due to the hurricane so I called to cancel my reservation and got the runarounds. They have poor communication. They was real ignorant. Two different people hung up on me and I was on the phone for at least 4 hours. Talk to at least 10 different people. Was on hold for more than a half hour just for them to tell me they can’t refund my money back. It was the worst experience of my life. So now they telling me I’m not getting no money back for my flight and for the hotel. They made me pay 4 different times. 1. For the reservation. 2. For my seats. 3. For protection plan. Then I had to move my flight and they charged me again just to move my flight so I spent well over 1600$ for what and not getting a damn dollar back. It makes no sense whatsoever.

    I would never use CheapOair ever again. First time for everything. Lesson learn. I was suppose to leave Saturday the 17th now I’m not going nowhere because of this poor lying scheming ass company. They quick to take your money but don’t wanna give you nothing back and it’s wrong. I need my refund. I know I’m not gonna get my full payment back but I’m suppose to at least get something back. First and last time will I ever use this 3rd party crap. I’m so frustrated and upset to this point and I don't know what to do.

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    Verified purchase
    Staff

    Reviewed Aug. 10, 2024

    Thank you for your service. I would like to know how can I get more information for trips at Mexico City and Cancun Mexico. I don’t know what I said more for this service but I’m very thankful for help me in trip to New York.

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    Verified purchase
    Punctuality & SpeedRefunds & Payouts

    Reviewed Aug. 10, 2024

    Hello, good afternoon. Today I had a flight at 6:54 and they didn't let me board because they said we were late. There was an hour left before the plane took off and my wife had an anxiety attack. I want my money back or I will look for a lawyer.

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    CheapOair
    Response from CheapOair

    This has been closed.

    Verified purchase
    PriceRates

    Reviewed Aug. 9, 2024

    Booked air fare to Chattanooga, Tn. Was fairly easy to book air fare online. Good selection of prices at various times of the day and days of the month. You can select from various airlines to see what they offer if you plan on traveling around the country. Would recommend checking out this booking site to see various prices.

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    Customer ServicePunctuality & SpeedTransparency

    Reviewed Aug. 9, 2024

    Worst customer service, they keep sending emails on how they try to contact me but I never receive any calls. Supervisors are unheard of, wait times are ridiculous, and they have yet to provide any update.

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    CheapOair
    Response from CheapOair

    Please provide the 8 digit Cheapoair confirmation number so we can review the reservation for further assistance.

    Verified purchase
    Customer Service

    Reviewed Aug. 9, 2024

    Have a worst experience with CheapOair, as they did not inform you the right and make fake decisions and fake plans. Second whenever you called them they wasted more than 2-3 hour just for small changing and get info for tickets.

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    CheapOair
    Response from CheapOair

    Please provide the 8 digit booking number so that we can locate the reservation and determine what the issue is.

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    Customer ServicePriceRefunds & PayoutsStaffEase of UseRates

    Reviewed Aug. 9, 2024

    The booking experience with CheapOAir is very nice. The user interface is intuitive, it has wide variety of options to choose from when searching for the flights. The pricing also better when compare to other sites. I had a very nice response from its customer care as well when one of the flight got cancelled and I was issued a full refund

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    Verified purchase
    Customer Service

    Reviewed Aug. 9, 2024

    I book reservations from this application and I am very happy to use this application and thank you very much for the good treatment and I hope you stay like this always. I advise everyone to use this application and I wish safety to all travelers through this application and I thank the management of this application for the technical assistance and response in a short time. Thank you all

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    Customer ServiceCoverageRefunds & PayoutsStaff

    Reviewed Aug. 9, 2024

    Highly disappointed in the change/cancellation “you basically are screwed” policy. To further to protect myself, as I am sickly, I paid an extra $200 for travel protection insurance. Spoke to several customer service reps that were so rude and condescending as if I was asking for a favor. I had a medical emergency. Provided a Dr letter and the still have not refunded the trip I was unable to go on. I do not recommend them to anyone! 2nd time they robbed me in 3 years with dr’s letters! Sickening and disgraceful!

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    CheapOair
    Response from CheapOair

    This is already being reviewed by the waivers team.

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 7, 2024

    My flight delayed at the Quad cities International Airport due to technical issues. We had been ask to rebook. I called and spent more than half hour in line. I also called united Airlines but there was no answer. And I called you. You helped me rebook on 9th of August 2024. I want to let you know that I lose money to not make my trip on time.

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    Verified purchase

    Reviewed Aug. 7, 2024

    The experience was smooth and very easy. I would recommend this to anyone traveling. Everything was fine and convenient I like it and would do it again. The whole experience is stress free. I bought my ticket with less hassle and would recommend it to most of my brothers.

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    Verified purchase
    Price

    Reviewed Aug. 6, 2024

    I have only had the best of luck using Cheap-O-air, when booking my flights. This trip it said that there was a change in date and airports but I don't see them? I'm sure it's there somewhere, I'm just missing it. There may not be any and it just has to be stated, just checking.

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    Verified purchase
    Customer Service

    Reviewed Aug. 5, 2024

    I’ve been holding 50 minutes regarding booking **. You sent me a bit saying my flight changed but I can’t see the new flight and when I try to go to it, your system says to call. Terrible experience. I most likely won’t book with you again if this is how you handle customer service. Awful experience that never ends.

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    CheapOair
    Response from CheapOair

    Very sorry the recent experience, normally you can review the changes via the link in the email, but your changes were more involved with a connecting issue that required speaking with you. I do see that you have connected with an agent and this has been worked out.

    Customer ServicePriceStaffRates

    Reviewed Aug. 4, 2024

    I used this site for a trip to Vegas. The telephone numbers to reach customer service, never reached a customer service representative! I found more than one number and at times the number wouldn’t even work. Yes the prices were nice but at what cost? This site was very sketchy to me and never used it again.

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    CheapOair
    Response from CheapOair

    Make sure if you are calling from the USA that you are dialing the appropriate country code. Our phone number is listed on the top of our website and we also have a live online chat link that is located there as well for 24/7 assistance.

    PriceRates

    Reviewed Aug. 3, 2024

    YTBD, I got pretty decent prices on our flight next year however I feel very deceived. When getting the tickets I paid an upgrade fee to pick my own seats and to make sure I could change my flight if necessary only to find out none of this is true. I feel like I paid $6500 for tickets that may or may not be there next year. It is very unsettling. At least when you do it directly through an airline you have everything at your fingertips. To say I am worried is an understatement.

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    Response from CheapOair

    Please call our the sales office for assistance with an agent who can answer all your concerns. We appreciate your business and want to put your mind at ease.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Aug. 3, 2024

    The customer service call was fast and efficient. It only took me about 15 minutes to book my parent’s flight! I’m so Thankful and I don’t know if I would be able to fly internationally if it weren’t for your service. Definitely will use your service again, you leave your competitors behind.

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    Verified purchase
    PriceEase of UseRates

    Reviewed Aug. 2, 2024

    Was easy to do and simple and dated available that needed in price range. Didn't know what else to say I said enough already. I am happy with the website.. Simple to use and navigate. It's only myself so I'm glad. Happy happy happy happy going to see my mom and dad. They're old.

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    Verified purchase

    Reviewed Aug. 2, 2024

    Great fares. Addons were clear. I had checked a couple times regarding fares and satisfied with my purchase. I will be using you all again to book my next travel reservations. I'm excited to start looking through my travel documents. The booking process was quite easy and I'll get to spend some time with family.

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    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Aug. 1, 2024

    I attempted to book the entire trip by myself but my credit card was declined. I thought I had lost out on a great fare. I called and the representative asked if I had received a order number which I had. She rerouted to another agent who helped save the reservation and use a different credit card after trying to use the original credit card. Thanks to these helpful agents, my trip to France/Spain is secure now!!

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    Verified purchase
    PriceOnline & AppEase of Use

    Reviewed Aug. 1, 2024

    I have used Cheap-O in the past with good results and This one way ticket was not any problem at all to book. They have many options from hotels to car rentals. The web site is easy to navigate. In the past I always Flew sometime 30+ trips per year for the NHRA racing circuit. So I will continue to Use Cheap-O-Air for any future travel plans.

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    Verified purchase

    Reviewed July 29, 2024

    We used CheapOair.com for our flights to Mauritius and today we book the hotel that we need before our NCL cruise embarks from Port Louis.. We chose the Le Suffren Hotel and Marina for its proximity to the port. The rooms look very nice and hopefully we will get a chance to try out the spa on site as well.

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    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed July 29, 2024

    Got an email with a change that I either had to accept, change or cancel...had to online chat to do any of those and almost 2 hours later still couldn't answer the one question of how much it would cost to change or cancel, still on chat while I am typing this as well as being on hold on the phone to get the same question answered.

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    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed July 28, 2024

    Maryann, the agent I spoke with and helped me with my husband's reservation. She was very courteous, and very patient with me, because I have hearing problems. Great to have agents like Maryann. People like Maryann was easy to communicate with. She offered help with a phone number that I needed to call right away. She even told me that she will return my call within 15 minutes while I try to contact the company that I had planned on using to pay for my husband's fare. She was right on time and we were able to resolve the fare issue right away. Thank you very much for agents like Maryann, and the fantastic customer service. May God bless!!!

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    Reviewed July 27, 2024

    Their policy does not disclose how many check-in luggage you have per ticket to destination. If you have round trip, free check-in luggage may be included on the way to your destination, but on the way back, they WILL NOT disclose that it may not follow the same policy. You will be forced to buy check-in luggage if you want to return home with your belongings. On the ticket receipt they squeeze by with saying each airline may have its additional fares but do not disclose what is and what is not included with your ticket and airline. They like to cut corners; be careful!!

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    Verified purchase
    Customer Service

    Reviewed July 26, 2024

    I was looking for a great deal on my flight to Missouri, I found this deal, 260. Or close to it. I bought a ticket, they sent me my booking # and my confirmation #. They were there when I needed them to be. I had to call them for something and they were only a dial away

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    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed July 26, 2024

    I am satisfied when booking tickets from your service, I can easily compare prices. However, my account has been deducted twice now, I ask you to review it, to return the money to me. Thank you so much. I need your help about deducted my account at once. I am waiting for you. Thanks.

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    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed July 23, 2024

    Quick to take your $$ with little follow-up and guarantee that is will be honored. A few changes were made by airline in the following months. When I called on phone with a question there was confusion as to which airline company was the carrier, still do not know which airline it will be. What gate? Airline number? No ticket- just a booking number, What do you do with that? That leads to more confusion where to check in at airport. No information where to go, who to see. Cheap O wants me to call a day ahead for more information. Call Who? No information, no phone number. After plane lands questions arise, where to go, how to claim bags, how to get to boat port. So many questions, little answers. Leaves me uncomfortable that so much can go wrong, miss boat trip, connections to boat, time allotment. I

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    Customer ServicePricePunctuality & SpeedOnline & AppRefunds & PayoutsStaffRatesTimelinessHonesty & Transparency

    Reviewed July 23, 2024

    We traveled JFK to London for a cruise. Flight outbound no problem. Two days before our return flight while on the ship we got an email that our return flight was canceled. Called Cheapo who informed us that every flight on our return date was full and they could not book anything until the next day or even 2 days later. When I told them that it was impossible there was no flights they argued and argued and argued. We hung up and called our carrier Virgin Atlantic who informed us that our flight was never canceled but only the departure time was changed. They also informed us that not only was the flight available there were plenty of seats on that flight and 7 other flights that day.

    With that info we called Cheapo back and they continued to lie to us and said there was no flights available. I actually have a flight lined up on my phone on the original flight as they were telling me no. I then asked to do a 3 way call with Virgin who continued to support cheapo position that there were no seats available. When I asked the Gent with a very poor English accent he would neither give his last name or employee number saying that it was none of our business who he was. Talk about dishonest business. Actually having someone impersonate another company's employee is a step too far.

    They ended up getting us on a flight with a stop over for 3 hours in Paris and bringing us home much later then planned. The reason they were resistant is the price they had to pay for the seats that were available. However if they didn't sell our original seats to begin with they would not have the problem to deal with. I'm not sure what to do or who to call but I don't want them to get away with this. We certainly wouldn't let them ruin our vacation but it was very stressful and very very very bad business.

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    Verified purchase
    PriceRates

    Reviewed July 23, 2024

    I use this agency to book my flights. I appreciate a lot, very convenient and easy to locate what you are looking for, I just love using this app, sometimes I come here just to check the prices and compare with other airlines, always cheap and affordable

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    Verified purchase
    Sales & MarketingPriceRates

    Reviewed July 22, 2024

    Cheapoair does to mention that there will be a charge is $179 just to select your seats! It's a bait to charger and charge more. If there was a pro t stating that charge I would t select it. Now the price went up so much I could had just booked elsewhere for that ridiculous high price for a 1 hour flight.

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    Verified purchase
    Punctuality & Speed

    Reviewed July 21, 2024

    I was quickly offered the perfect flight and a great hotel. I look forward to my trip and not having to worry about getting there. Thank you for offering and assisting with the details for getting to San Francisco for the Labor Day Weekend show! I shall definitely work with Cheapoair.com again for travel plans.

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    Verified purchase
    Sales & MarketingPriceOnline & AppRates

    Reviewed July 20, 2024

    Everything was smooth and easy. Booked a trip in just a few moments. It was way less expensive than competitors' prices, and I downloaded the app for further information and details. I will book again next time. I don't know why this has to be 50 words, but I guess I need them to submit a review at all. Thank you for allowing me to visit my daughter across the country for way less money than any of the other sites.

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    Verified purchase
    Customer ServicePriceOnline & AppStaffEase of UseRates

    Reviewed July 19, 2024

    Booking a flight and hotel through CheapOair was really easy. The website is easy to navigate and understand. I really like all the follow-up emails to be sure I have the info correct and is what I want. Pricing seems fair as well. I have booked flights with CheapOair in the past, and they are my first place to look for good pricing and ease of their website.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed July 18, 2024

    I received the email with the flight's confirmation. An agent called me to confirm my seats and the details of my purchase. He was very cordial and provided important information about the flight. He also offered me a service to get my boarding passes online, which I accepted and paid for the service.

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    Verified purchase

    Reviewed July 17, 2024

    I am confirming my booking for my travel. Departure time is 1510 Hrs (3:10PM) from Oakland and Arrival time in Vegas is 1645 HRS (4:45PM) on Saturday October 12/2024. For the returning flight, the plane departs Vegas at 1235 HRS and arrives Oakland at 1435 HRS (2:35PM) on Monday October 14/2024. This is a short flight and I will definitely recommend to my friends, family members and the relatives in the near future.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 15, 2024

    My return flight was cancelled which, of course, creates anxiety, and the patience, understanding and calm reassurance extended by the rep helping me brought the whole negative experience to a positive end. I was grateful for her professional take charge, “no worries, we will find you a flight home!” response to my situation… it caused me to be singing the praises of CheapOAir… I will definitely rely on your services in the future! Thank you!

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 15, 2024

    I enjoyed the easy process of using this web portal. It was very easy to understand and navigate through the ticketing process. I also received a call following the booking and was helped by the agent, he was very friendly and helpful. He assisted me with understanding the seating set up and guided me on where the best option for me.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed July 12, 2024

    Had to call agent to book second ticket. Price difference was 200.00. This was a bit of a surprise. How did I get my ticket for 500.00 then 10 minutes later I had to pay 700.00 for my husband's. Not a good deal but oh well. Got our tickets!!! Going to Alaska.

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    Sales & MarketingPriceStaffEase of Use

    Reviewed July 8, 2024

    I've experienced no issues with my booking process. The site could be improved to be more user friendly and visually pleasing. I would also like to see more incentives and promotions. This doesn't deter my desire to be able to book with Cheap O Air in the future. Thank you.

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    Verified purchase
    Sales & MarketingRefunds & PayoutsMaintenance

    Reviewed July 5, 2024

    I booked my flight to Birmingham from Karachi on 3rd July 2024. I try to got some discount by using promotion code which is provided by Cheapoair but it's not work and my account point also not working. I need my right of using this and got my extra paid money back in my account

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    CheapOair
    Response from CheapOair

    The promo code for July is not for international travel, if you click the LEARN MORE on the promo code it gives you the regions it is valid for. Also, you have to be logged into your account on our website and where it says do you want to redeem your points you have to use that availability search. The points are only good towards the service fees, hotels, and cars and not the actual ticket price.

    Verified purchase
    PriceHonesty & Transparency

    Reviewed July 5, 2024

    I upgraded to main cabin because your site said I would have free seat selection. Then when I go to select seats, you tack on a charge. So I did not select seats. First disappointment. You want to charge for me to get my boarding pass mobile. This is a little ridiculous quite honestly. Second disappointment. I feel like I've lost trust in your company and will go back to my usual other ways of purchasing flights.

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    CheapOair
    Response from CheapOair

    We appreciate the feedback. The boarding pass is optional and you will get it on the airline website when you check in for "free". Seats can also be done during the check in process 24 hours before departure or at any time.

    Verified purchase
    PricePunctuality & Speed

    Reviewed July 4, 2024

    This is my first time I book CheapOair and this guys have great team to assist new site bookers. Fast and cheap flight+hotel bundle packages. I'm here now waiting for my flight e-ticket number. Please urgent my booking. Thank you. So that I can refer this site on my friends who loves travelling.

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    Verified purchase

    Reviewed July 4, 2024

    I booked flight from BWI airport to Lagos Nigeria round trip. I'm not getting any information regarding the booking. The booking was supposed to be on Virgin Atlantic to New York etc. But I have not received any itinerary. Please send me the details so that I get confused along the way.

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    Verified purchase
    Customer Service

    Reviewed July 3, 2024

    The easy access to finding the ticket when I was looking and there was follow-up. It was a pleasant experience, as I had a very unpleasant time in the past. This was addressed and now it is much better.

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    Verified purchase
    PriceStaffEase of UseRates

    Reviewed July 2, 2024

    My experience using CheapOair.com has been interesting. I needed to book a cheap flight to Las Vegas and I was able to achieve that purpose. I am grateful for finding a user friendly platform that enabled me to book my round trip flights with ease. This is my first time of using this platform. I pray that my actual experience will determine my returning back, perhaps with friends and family, for further business engagements.

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    Customer ServicePriceHonesty & Transparency

    Reviewed July 1, 2024

    Bought what we thought were good tickets for 3 flights. Got a notice about a change, adding 2 hours to one flight. Gave up and approved it. Got another notice about a change from a 5 to an ELEVEN HOUR flight, leaving at 5:30 a.m. -- not 11. Refused it. Email said cancellation was free. Got charged $200 in "cancellation fees" for the airline's change to 2 tickets. Also note if you book a car thru them, there is a substantial add-on fee. How dishonest and unethical.

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    CheapOair Company Information

    Company Name:
    CheapOair
    State/Province:
    NY
    Country:
    United States
    Website:
    www.cheapoair.com