CheapOair Reviews

4,910,094reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About CheapOair

CheapOair allows travelers to easily access multiple quotes from hundreds of hotels, airlines, cruise lines and car rental companies to ensure that each customer finds a deal that best accommodates their travel needs. CheapOair strives to provide the best customer service to help customers through the booking experience.

Pros
  • Great fares and travel deals
  • Price-match promise
  • Earn up to 2x points with app
  • ClubMiles rewards program
Cons
  • Cancellation fees
  • Nonrefundable tickets and fares

CheapOair Reviews

Filter by Rating

  • (3,365)
  • (686)
  • (447)
  • (458)
  • (3,825)

Popular Mentions

    How do I know I can trust these reviews about CheapOair?
    • 4,910,094 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    1 featured review
    How do I know I can trust these reviews about CheapOair?
    • 4,910,094 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 7 Reviews 855 - 1055
    Verified purchase
    Punctuality & Speed

    Reviewed June 30, 2024

    This is my 3rd travel change, this one being midnight and the wedding travel to is early early in the am. Am I frustrated and very upset yes. My only other option is to drive the 10 hours, am I stuck? Yup. No recourse but hope that my travel isn't changed again. Would I use your company again? ABSOLUTELY NOT, WILL I SHARE WITH OTHERS. OH YOU CAN BET I WILL.

    Thanks for your vote!
    CheapOair
    Response from CheapOair

    Thank you for your feedback. Schedule changes are made by the airline. Only they have the authority to do so. As an agency we advise any affected customers when we are notified by the airline that they have made changes. We understand that this can be frustrating. We regret any inconvenience.

    Verified purchase
    Price

    Reviewed June 30, 2024

    It was easier, I could easily see the flight departures and arrivals and layovers. It shows if you have baggage allowance or have to pay extra for more luggage and if you get a cheap flight you end up paying more for luggage. Then the flight becomes just as expensive adding the luggage and sometimes paying at the Airport costs even more.

    Thanks for your vote!
    Verified purchase
    Online & AppRefunds & PayoutsEase of Use

    Reviewed June 30, 2024

    The site is easy to use. From the fill in toggle slots to the confirmation of each choice you have in the flight register. I have been bumped off of flights that I booked and refunded. Everything on the site is useful and easy. Cheapoair has many choices of airline, flights, airports, hotels,

    Thanks for your vote!
    Verified purchase
    StaffBilling

    Reviewed June 29, 2024

    I had a fine experience with using CheapOair. Only question has been the air fare and seat upgrade has never been run on my credit card? It will be a week tomorrow. Sunday 6/30/2024. I am wondering if there is some kind of problem? I have received the seat selection and confirmation from Condor Airlines. Can someone check and see if there has been a problem??

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed June 29, 2024

    I respect the folks that work at this booking agency. Sometimes, however, I don't feel as though all information was accurately conveyed to me, for instance, the fact that I am supposed to pay KLM for checking in 1 item of baggage, at over $70. I wasn't told of that by the booking agent. In any case, I wish you all well, for I understand that you work hard.

    Thanks for your vote!
    Customer ServicePriceOnline & AppStaff

    Reviewed June 27, 2024

    My wife, son, and I are traveling from US to Brazil, but returning on different days. We found the flights that we liked on the Cheap-o-air website but to ensure that all 3 of us were booked on the same flight leaving the US we called and spoke to an agent. When looking at the fares online there was an option to upgrade the flight from a light to a plus fare (this provides 1 checked bag and advanced seat selection) for 79.00 per passenger each way.

    While on the phone with the agent my wife and I asked several times about this upgrade and the agent said she could not do it and to contact the airline (they offer this option online through their website, so this has to be an option for the agent). I contacted the airline and they said that they could not add the upgrade and that Cheap-o-air needed to do it. I called cheap-o-air again to get this resolved and they said it would take 24 hours to review the phone call and provide me with a decision.

    In the meantime, I called the airline back and spoke to someone who could help, they quoted me 974.00 for the same upgrade that Cheap-o-air was offering on their website for 79.00 per person each way (79.00 x 6) = 474.00. This morning, they informed me that they listed to the call and found no agent error. My wife and I clearly asked about this upgrade several times and we were told to call the airline.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 26, 2024

    The gentleman was very pleasant and helpful in contacting the carrier airline to determine if my seat assignments was confirmed and they were. I really appreciated his consistent efforts waiting for the carrier airline company to answer his call. The wait time for a customer service agent to come to the call with at a minimum.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed June 26, 2024

    I cancelled seat selection and one other fee within 24 hours of my booking and was promised to have those amounts returned to my Mastercard. After several phone calls, I still have not received anything, even though the agent claimed that part of it was returned and the rest would be shortly. Very bad way of treating your customers. :-( If this is not corrected soon, I will never book with CheapOair again and will tell everyone I know of my bad experience!

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed June 25, 2024

    My experience with CheapOair was good. The website worked fine and the price quoted on the search was what I actually was charged. I got tired of Expedia offering a price then "jacking it up" twice at checkout.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed June 25, 2024

    Even though my flight is still on the 30th of July this year, the people who assisted me were so courteous and patient in helping me especially in changing my departing flight. I am sorry I forgot their names. I am looking forward in booking future flights with you soon.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed June 24, 2024

    Everything was good. Had no problem navigating through the site. It was pretty easy. Received everything in a timely fashion. Would do it again. I had to call and change something. It was done while I spoke to the lady so I didn't have to worry about anything. They are very helpful.

    Thanks for your vote!
    Verified purchase
    BillingTransparency

    Reviewed June 23, 2024

    Perfect booking on CheapOair.com. Easy and hassle free processes. Good online accommodation with widest options to choose. I find it suitable for me on finding the best travel flight ticket itinerary. Payment was safe and reliable. Wide array of selections and possible changes to negotiate is just a click. Updates were on the time on real situations.

    Thanks for your vote!
    Verified purchase

    Reviewed June 22, 2024

    I got my ticket more than two months ago and chose my seats. The flight was changed. It was not me who changed it. It changed two times. When I got the new flight I had to pay $400 more for choosing my four seats. It is unfair and I will not use Cheapoair again. Thank you.

    Thanks for your vote!
    CheapOair
    Response from CheapOair

    Please reach out to the office so they can assist with getting the seats if you already paid the airline should have done them for free, unless you did not have seats in the beginning.

    Verified purchase

    Reviewed June 22, 2024

    The site was easier than some. I struggle with online purchasing. I would appreciate more step by step instructions and simply move slowly to the next step, because of my learning disability, I don't see all the information on the page. Older people who did not grow up with computers could use simple, step by step directions.

    Thanks for your vote!
    CheapOair
    Response from CheapOair

    Thank you for your feedback.

    Verified purchase
    Staff

    Reviewed June 22, 2024

    I like to my vacation time I always have chosen Cheapoair. Have never used other travel agent. I have not had a problem. Always been helped when I had a problem and get it fix right away. Have my flight information in handy. Always tell me what time what date and when I have to be there.

    Thanks for your vote!
    Verified purchase
    Customer ServicePrice

    Reviewed June 20, 2024

    My flight confirmation is good. They response all the time and email all the details that I need. I'm happy to choose this CheapOair. Highly recommend to all of my friends and relatives. For sure they going to like it. Thank you very much. Indeed I hope someday I can travel again to use these CheapOair. Highly recommend to all of the people around the globe. It's cheaper than any other company.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed June 19, 2024

    I booked airfare from BDL to MYR for August 2024 on Spirit to go visit my Older Sister & her Family who I have not seen in 6 years for a vacation. You had the dates available when I needed to go, the price was good so I decided to book through CheapOair.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed June 18, 2024

    The flight choices for CheapOair was exactly what I was looking for to purchase a airline ticket for my friend. The price was great, I was searching on other websites and CheapOair had the best price to fit my budget. I would highly recommend this site for all flight purchases they are the best.

    Thanks for your vote!
    Verified purchase
    PriceMaintenanceRates

    Reviewed June 18, 2024

    I have been booking travel with CheapOair for the last 8 years. I have not had any issues, and I come back each time because the prices are good and the options to choose from are plentiful. I recommend CheapOair to anyone who is looking to book a fare that will not break the bank.

    Thanks for your vote!
    Verified purchase
    PriceBillingTransparency

    Reviewed June 14, 2024

    Hidden or unexplained fees ($830), unannounced automatic payment set up ($82). May payment method notified me with these charges. One was automatic repeat payment. None was disclosed during the whole interaction. Apparently this review is not what liked so they making it harder to go through. I will keep trying. Again failed without clear explanation. I keep trying and still in the red

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed June 14, 2024

    Good airline choices, similar to other sites. Prices are competitive and cheaper than some other bigger named travel sites. Booked relatively late but space available and prices had not gone up like a few other sites had. Did not need the extra expense items so worked out well. I have used this site once before with good luck.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceRates

    Reviewed June 13, 2024

    I did not like that I was continually pushed into doing "add ons". Even after booking my flight, I received a phone call with more pressure to add on additional costs. Maybe the ticket cost was reasonable because CheapOAir was going to badger me to add additional fees to the price of my ticket.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed June 13, 2024

    Thank you for making my first experience in CheapOair a good one. The ease and quick booking was great. Looking forward to actually getting off the ground and flying on the airline I booked last month and my flight home. I'm not sure how your agency can provide such great service and yet be competitive in the airline system. Thank you so much again for the good work.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppTransparency

    Reviewed June 11, 2024

    Easy and fast ticket and car rental service, appreciated the cost as well. Did it on my phone, was able to download the app and well, thank you....Don't really have more to say. Will use Cheapo Air again, for sure! Will be glad to get any updates in the future as to deals on flights.

    Thanks for your vote!
    Verified purchase
    PriceBillingRates

    Reviewed June 10, 2024

    This is the third time I get my tickets through Cheapoair, prices are better than any other companies, when I was trying to buy my tickets I was a little bit afraid to send the information of my credit card, but the company is very serious and responsible. Now when I need to buy tickets in the United States, I always do through cheapoair.

    Thanks for your vote!
    Verified purchase
    Customer ServiceEase of Use

    Reviewed June 10, 2024

    It's about 4 years I’m using this App. Easy to use and always is someone ready to chat and answer the phone. And then multiples alimentos choices is a plus. So far Great App. Me and my family have plans for next year vacation and we are sure will be using this App.

    Thanks for your vote!
    Staff

    Reviewed June 9, 2024

    Awful website. Never ever again buy any ticket from them. They don’t know anything and they don’t want to understand. When I purchased they told me I have 2 checking bags but when I arrived I paid $200 for my bags because it didn’t include they changed my flight with 1 stop to 3 stops. So bad.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed June 8, 2024

    Mostly I purchased my flight tickets by CheapOair; because of easy and affordable price selections. I appreciate in your work with us. In the future definitely I am going to purchase my tickets again from CheapOair. Thank you very much again being with us. This time I bought just one way. Next time I am going to buy back also.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed June 7, 2024

    I appreciated that CheapOair maintained communication, mainly through email to remind me of my travel plans and to give me opportunities to ask questions, make changes, make sure my plans were still in place so I would not miss my trip and be informed of how to choose other options if needed. Thanks Cheapoair!

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed June 4, 2024

    Needed a ticket for overseas travel for my kids and was able to find a decent price along with quick, efficient, smooth process here. Thank you for making Affirm available as well in your website. We’ll be back for sure, this is the portal for our future airline bookings as it beat other rivals.

    Thanks for your vote!
    Verified purchase
    PriceOnline & AppEase of UseRates

    Reviewed June 3, 2024

    I am incredibly happy with the service provided when booking my December vacation. It was easy to book and the price was the cheapest I could find while doing my search. I highly recommend this site for all your vacation needs. The site is very accommodating and easy to use.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed June 3, 2024

    Very pleased with whole experience, the best flight and price I could find and I was looking for weeks. I would recommend this company to all my friends and people enquiring about their trip. I just hope the flight doesn’t change between now and then, looking Forward to a relaxing trip.

    Thanks for your vote!
    Verified purchase
    Customer ServiceContract & Terms

    Reviewed June 3, 2024

    I spent hours trying to book a multileg flight on Booking.com website. I call Customer service and they handled the flight arrangements wonderfully. Disappointed they were unable to suggest a fix for my online booking difficulties. Service personnel were polite, and addressed securing the flight as I need them. Challenging and not functional for my needs. Filipino personal service was great.

    Thanks for your vote!
    Verified purchase

    Reviewed June 3, 2024

    Thanks CheapOair, I may not be flying a lot now but maybe I will in the future and the first thing that would come to mind would be you. Thanks for making it easy to print my flight details so I am confident at the airport. This makes it easy to go through the flight procedures.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingOnline & AppTransparency

    Reviewed May 26, 2024

    The experience of booking a flight has been easy. The updates via email have been comforting. I was also able to download the app to my phone. I was able to pick seats for my departing and my return flights.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 24, 2024

    The online help was very valuable. I'd like to suggest that the interface be improved for clarity and organization. All the essential information about the flights and connections should be well organized in a single page and extraneous graphics not needed for the passenger decision making be cleared out. We should not need to scroll down to see the remainder of the information about the flight. The information should be presented as in spreadsheet form. Columns aligned with the way a passenger will search for date departure, destination, flight number, time of departure, seat number. All subsequent connections also clearly aligned. You could use the help of an experienced graphic designer. Though your pages are a slight improvement from other websites for airline info to passengers. It truly could be much, much better.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPriceTimeliness

    Reviewed May 20, 2024

    My wife is a member and she was on Neighbor to use her points, to book the reservations. Also, I called the next day to try to change the time and they were overcharging me.. I will deal with the flies directly. It’s cheaper as a member. We don’t get any discounts as far as I can see.

    Thanks for your vote!
    CheapOair
    Response from CheapOair

    Our apologies for the inconvenience, when making changes the airline mandates that we collect the change penalty and the fare difference for the new option.

    Price

    Reviewed May 15, 2024

    Great to book but we had a medical emergency and had to cancel our entire trip. We gave the company 3 months notice and did not receive one penny back on our booking. They would only accommodate if there was a death. We were hoping that no death would take place. Book with a reputable company that may cost a bit more but has some leeway on cancellation policy.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 15, 2024

    It was a quick and easy experience. I got a great deal on my flight and added a vehicle. They were very helpful in doing so thank you very much to everyone in this company. I will definitely be recommending CheapOair in the future to all of my family, friends, and coworkers.

    Thanks for your vote!
    Profile pic of the author.
    PriceStaff

    Reviewed May 14, 2024

    I was told that I was able to change or cancel my booking within 24 hrs. When I did try, I was told that I will be charged the full amount. Since it was a nonrefundable thing but I was told by agents that it was not a problem.

    Thanks for your vote!
    CheapOair
    Response from CheapOair

    The flights were cancelled and refunded, however the customer booked a non refundable hotel which does not follow the DOT guidelines for the 24 hour grace period that policy is for flights only.

    CoverageSales & Marketing

    Reviewed May 12, 2024

    Fraudulent insurance sales. Book at your own risk. Had a family emergency and was informed their insurance was sold through a third party. Was told there was nothing they can do for me and the insurance was only to have the right to file a claim.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed May 8, 2024

    Seamless Site Navigation. It was easy to understand the information on the site. The navigation was easy. No hang ups. That gave me confidence to proceed with the booking as one has to be careful with scams and unreliable sites. I have used CheapOAir on many occasions for over 20 years.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceRates

    Reviewed May 8, 2024

    My car didn't go through my save card which should have gone through and then I had to call and I called the price had gone up. My safe part should have worked I even in other security code myself and I wouldn't go through it wouldn't go through and then I had to call

    Thanks for your vote!
    Verified purchase

    Reviewed May 5, 2024

    I need a Boarding Pass for my return flight now from HNL to KOA: Flight 238 Departing 5/5/2024 at 11:26AM. My flight to HNL from KOA on 5/3/2024 went smoothly and on time. I expect the same quality service for my return flight today.. I will continue to use your services and recommend you to friends. Thank you.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedOnline & App

    Reviewed May 5, 2024

    I used the website to schedule a flight to Philadelphia PA & was able to get a cheaper flight using alternative dates that fit our schedule. Booking the flight on the Website was very easy but the only thing I was unable to do for some reason was select our seats.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed May 3, 2024

    I've been your customer for 20 years. This time order is smooth and CheapOair.com with more concern about my experience, means it really takes care of me. Thanks! Before I had disputes with the CheapOair.com because somebody stolen my bank card information to book flights and purchases online, were not me, so I made claims to my bank after I returned to the United States, I wish the CheapOair.com pays more attention on who is the person on purchasing.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed May 1, 2024

    I got two tickets with them and needed to make changes. Their customer service people are not very helpful and the connection with their internet to talk on the phone from different areas of the world was not the greatest. They were unable to make the changes that I asked them within my timeframe and caused me huge inconvenience. Because they were not able to comply with my request, my Mother had to take the actual flight and It caused her medical and I would say even life threatening issues. Emirate Airline on the other side had even worst customer service with plenty mistakes. Please Avoid Emirate Airline and then CheapOair.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffRatesTransparency

    Reviewed April 27, 2024

    I was checking on flights online and the price changed right before I was going to confirm. CheapOair customer service called me to help me out and I told them why I didn't confirm. The man immediately told me why and that he would look up the flights and told me the amount would be what I was looking at before it changed. I was happy with the transparency and the change of price back to original. He made the whole process easy.

    Thanks for your vote!
    Verified purchase
    StaffEase of Use

    Reviewed April 26, 2024

    User friendly site. Options available and easy to choose. Best flight times for transportation, check in, pick up by friends from airport. Other sites more difficult to navigate. Only unclear if carry-on means one proper sized duffel (to overhead) and my briefcase (not stored overhead for working). I will go to CheapOair next time first!

    Thanks for your vote!
    Customer ServiceCoveragePriceRefunds & PayoutsMaintenance

    Reviewed April 24, 2024

    Sent in a request to do a name change months ago on one of my tickets. They said they could do it and we would just have to pay a fee. Fee was paid and everything was processed. With NO EMAIL OR WARNING, the ticket with the name change got canceled... After calling I was told they were working on it to fixing it and my ticket would be returned. Email was sent today. A WEEK BEFORE WE ARE LEAVING saying they canceled my ticket, can't get it back unless I buy a whole new ticket. We were told no refund either unless we bought a new ticket. This was completely unfair as this wasn't even our problem. We are being punished and having to fork out more money. I will NEVER use this company again. Very upset and disappointed.

    Thanks for your vote!
    Mahdi increased rating by 3 stars.
    Customer ServiceSales & MarketingPriceStaff
    After a positive interaction with CheapOair, Mahdi increased their star rating on April 23, 2024.

    Updated review: April 23, 2024

    A supervisor called me back and they refunded me part of the ticket and apologized for the experience that I had. I am pretty satisfied with the service and I will continue to use the website for my travels.

    Original Review: April 22, 2024

    Their customer service are sales Scammers. My wife wanted to change the date of her flight so she contacted them and they told her that she has to pay $350 for the change, she told them that she needs a couple of hours to make up her mind since it's 5 am in Canada and she needs to check with me. They told her that if you don't pay now it will be double in two hours. My wife fell for it and paid. I just checked and the flight's cost is $350 and there are even cheaper ones, so they didn't change the date, they literally made her buy a new flight and just disregarded her original reservation. Tried to talk to customer service again but they said she already paid and they can do nothing about it. Their customer service are random ** that don't care about the company's reputation. I've been using the website for more than 10 years and this is the first time I talk to customer service because I never had an issue with a flight. I will never use this website again.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 22, 2024

    I received professional service, and it was very easy of doing business. The representative on the phone was very helpful after I booked online. She answered my questions and was very nice. I am happy with my experience with Cheapoair, I have booked with Cheapoair before, and things always went well.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed April 21, 2024

    The agent was helpful and experienced. I wanted a cheaper flight. I was surprised how quickly the prices have gone up. I am dissatisfied with the airlines raising their prices on carry on and checked baggage.

    Thanks for your vote!
    Verified purchase

    Reviewed April 18, 2024

    My first time using this service. I believe it is a good service for my traveling, and I am looking forward to use this service in future and tell others as well. Great service, great traveling, great time! Happy trip! Bravo, yay yay yay!!! Have a wonderful time!!! Enjoy the trip!

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPriceOnline & AppEase of UseRates

    Reviewed April 18, 2024

    This not the first time to book from CheapOair. It will not be the last. I like the website. The app very easy to navigate. Also the prices are affordable comparing to other website. The only issue I have is when booking for the hotels. Not enough information about the hotels and the commodities. Other than that everything else good on book the flight side. Thank you.

    Thanks for your vote!
    Verified purchase

    Reviewed April 18, 2024

    Definitely I will recommend your company to my friends, relatives, coworkers, neighbors for my good experience by booking my trip to Europe. Hope they will use company for any booking trip around the globe. Let see finally how my trip will go to the end of my plan but I'm optimistic about it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed April 18, 2024

    Website was slow, didn't allow to put the discount code on. I called in and response was quick, rep said he issued a credit for the coupon of $15. Overall, good experience with not so many glitches. Advertising was a bit deceptive about the coupon and fares. Total price was a bit higher than I expected.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed April 18, 2024

    I had someone call me from CheapOair after booking asking me to confirm my social. When I asked questions they were very rude to me and told me if I wanted my flight to get cancelled. I didn't verify my social and hung up. I don't understand why my social would be needed to confirm my booking. They asked for my social and also for my email to confirm.

    Thanks for your vote!
    Verified purchase

    Reviewed April 17, 2024

    Well Confusing and time consuming to book. Seems like there’s no confirmation on here that I requested handicap assistance during the airport visits. Also, it indicates confirmation seating for some of the flight but not all of the flight very confusing. I guess time will tell. Hopefully our trip will be a good trip. That’s all I have to say. Thank you.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 16, 2024

    I needed an inexpensive last-minute flight online to a doctor's appointment at Miami VA Hospital. I checked CheapOair and found a great deal on a flight and car rental! That was the subject of my review and I hope this will help other customers find good deals as well. They were great as well when I called to clear up the car rental details.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffEase of Use

    Reviewed April 15, 2024

    Wonderful service both from your online page, which was easy to navigate, clear and responsive. Couldn't get my baggage extra bag in the reservation but I guess that's the airline, not you guys. I called about the bag and Azden, my agent, was GREAT. Friendly and helpful. She fixed some details on my order and recommended I call the airline directly 24 hours ahead to arrange my bag. Have already recommended you!!!!

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffEase of Use

    Reviewed April 14, 2024

    Affordable and easy to navigate website. Representative care about customers and ready to help in case there's an issue regarding the flights. Follow up communication is prompt and easy to understand. Agents appear to be professional when talking to customers and passionate about what they do. I will recommend CheapOair for other intending travelers because of my positive experience with them.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed April 14, 2024

    I used to shop around for many booking sites for flights, but after a while I kept on going back to CheapOair because of the ease, responsive, and the fairest airfare prices. The customer care is beyond excellent, no matter where I'm calling from around the world. At this point, I'm all set with CheapOair for all my flight bookings!

    Thanks for your vote!
    Verified purchase
    PriceRatesTransparency

    Reviewed April 13, 2024

    It was my first time to book a flight with CheapOAir, and everything went very smoothly, plus the prices are affordable and reasonable. I am looking forward to seeing more convenience like updates or any assistance as my flight draws near. I am glad I have had my flight booked with CheapOAir. I would gladly recommend this to family and friends and for all those travelers out there.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed April 9, 2024

    Choose d/t good prices and past good experience. I can complete this on return for a more accurate account of how the entire trip went. So far, booking was easy. I can't seem to accomplish a bag check-in but will try once again in the morning and hopefully have more luck.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed April 7, 2024

    Professional! Thanks for everything!!!! All the best!!.. Have a great weekend. Good luck with your activities!!! I will recommend you to all my friends and colleagues!!! I don’t know what else to say… Hope everything is going to be okay and I will buy more tickets from you guys!!!

    Thanks for your vote!
    Verified purchase
    Customer ServiceRates

    Reviewed April 2, 2024

    I called yesterday April 1, 2024 at about 4-5 pm asking for assistance on the seating assignment because the web page was not letting me do it that time. A certain Val informed me that I can’t pick seats and the 19.95 is just for one flight. He said I am confused. Went to the site and I was able to do so. Called this morning and confirmed I was correct. Five star should’ve been the rating except for Val’s performance.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsBilling

    Reviewed April 2, 2024

    I booked my flight on Cheapoair and cancelled it within no time and I was shocked they charged me 100$ cancellation fees, I talked to them they made it 75$ but I wasn't happy at all, I posted a review, they called me back and sent me email saying they will refund me the whole amount which I felt it's fair, I know it takes few days for the refund to reflect on my Credit card so I'm waiting but I wanted to say that I'm happy with their customer service that they called me back, thank v

    Thanks for your vote!
    CheapOair
    Response from CheapOair

    The refund is coming, we appreciate the update on this post.

    Verified purchase
    Customer ServiceStaffTimeliness

    Reviewed April 2, 2024

    Customer service is excellent. All questions and concerns are answered. 1st time user. Agent asked if I needed any booking with shuttle to hotel and answered and took care of that for me. Also transport to ship the next day from the hotel. I will have to call again to get transportation back from ship to airport.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed April 1, 2024

    Thank you very much for the help of planning this trip and hope and emails for great review. Thanks again for the ads to use this app for the great flight. Very easy to schedule trip during this time.

    -Roberto

    Thanks for your vote!
    Verified purchase
    PriceStaffEase of UseRates

    Reviewed March 28, 2024

    I had a great experience procuring a flight ticket. The online platform was user friendly. I got a good deal with the price compared to other platforms I visited. I hope you will continue to provide satisfactory services and friendly rates. However, I could not select seats as all the seats attract extra cost.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed March 28, 2024

    I have booked with CheapOAir before because it's quick, convenient, and affordable. I haven't had a negative experience. On the contrary, the process was easy and the constant reminders have always been helpful to stay focused, aware, and prepared. I'm glad I choose CheapOAir. I would easily recommend CheapOAir to my family and friends; even my coworkers!

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPriceOnline & AppRates

    Reviewed March 26, 2024

    It's the best way to booked your trip. Very faster than other apps. Thanks for being my favorite app. I recommend to everyone go to this page and get the best price for your next trip. I will be using the app every time to make my trip easy and cheap. Thank you.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 25, 2024

    Easy to book, select seats, and pay. Process was fast and trouble free. I compared other travel sites with Cheapoair, and found your site easier to follow and understand. I will certainly recommend your site to my family and friends! I was not used to booking online before, but found the process easy to comprehend. Thanks!

    Thanks for your vote!
    Verified purchase

    Reviewed March 25, 2024

    I'm happy with my decision to use this app for booking my flight to Dallas, Tx to spend time with my family and everything went well at getting all my information entered. I would recommend to my family and friends to using your services. I had no problems as of yet and I hope there are none on the day we leave.

    Thanks for your vote!
    Verified purchase
    Billing

    Reviewed March 24, 2024

    I didn't have enough credit to purchase my flights with my credit cards, but Cheapoair offers Affirm plan to get them now and pay monthly which I took advantage of it and got my flights and I'm ready to go on vacations with my family. I would definitely recommend this option, Thank you.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 22, 2024

    The process was easy and quick. I will be contacting them again for information on getting help at the airport. While I don't plan on traveling by myself again, I would not mind using this process to book my flight. This is the first time I have flown by myself in several years, and it is nice to know I have someone to contact if I need it.

    Thanks for your vote!
    Verified purchase
    Billing

    Reviewed March 21, 2024

    I can highly recommend CheapOair. I flown with bookings by them before, Los Angeles to New York City, now I am trying international Los Angeles California to Bogota, Colombia. Their credit card through them makes it even a more tempting offer. I want to travel again and will definitely use them. I can highly recommend CheapOair.

    Thanks for your vote!
    Verified purchase
    Communication

    Reviewed March 20, 2024

    Hello, you have very good with your information and kept me informed about my upcoming flight. Also my flight in July to Manchester in England till October. Please keep me informed about both flights. This is the 20th time I have used your company and you have always come through for me. Thank you.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed March 19, 2024

    I was okay with the service from you until your salesperson charged me twice for the same service. Now I have to watch my account to make sure that the money is returned to my account. He acted like it was no big deal, but it was to me. Mistakes like that should be rectified immediately not 7 to 14 days later. I am not happy with that at all.

    Thanks for your vote!
    Verified purchase
    PriceStaffRates

    Reviewed March 19, 2024

    When I was booking my flight, the prices are always great. I always like the price Cheapoair has. The prices are great, Am always happy buying tickets with cheapoair, because of the excellent prices. I would recommend this to everyone who is looking to buy tickets for a flight.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed March 19, 2024

    I always enjoy booking here. Information advised is the same as booking charges and services. The fast feedback is also a plus. Additionally, there the availability of the online chat makes it very convincing to query any concerns or issues... Keep up the good work! Looking forward to traveling again soon. Will be back to book in a few days. Going forward this will be my go-to for bookings. Thanks again for the awesome service in online booking.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed March 19, 2024

    I’ve been a customer since 2016 and it’s been a great experience overall. I just booked with UNITED and I couldn’t have gotten a cheaper deal. Prices and flight selections are flexible and checkout is easy. I would highly recommend to family and friends who may want to travel internationally or domestic especially with USA major airlines!

    Thanks for your vote!
    Verified purchase
    CoveragePriceRates

    Reviewed March 19, 2024

    Easy enough to book, but the pricing that was itemized in my bank account is different than what my confirmation says. There is an additional charge, and I don't know what it's for. Lots of flight options were presented. I could do without the constant upselling - car, hotel, insurance, etc.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & Payouts

    Reviewed March 15, 2024

    When I bought the ticket you charged me extra $1000 which was refund 4 days late. Why extra charge? What is going to open if someone doesn't have extra money on his bank account? Additionally, no one says anything until I called. I think you should send me a message stating about the extra money that will be taken beside the one I paid for my ticket.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed March 13, 2024

    The CheapOair Online booking was quick and easy and found me a great price for my trip to Colorado Springs, Colorado for Labor Day Weekend. I really appreciate how easy they make this process and answering all my questions and concerns. I will always use them when booking future flights for myself and family.

    Thanks for your vote!
    Customer ServiceContract & TermsPricePunctuality & SpeedStaffLoan ProcessRates

    Reviewed March 12, 2024

    I booked a ticket roughly around a week and a half ago. Four days later after I booked ticket I called CheapOair to make a change to the departure date.. Before calling CheapOair I called WestJet to see if the change could be done. WestJet advise me because the ticket wasn’t book with them. I had to call CheapOair, I then ask WestJet what was their change fees were they advise me their fees was $105 and any fare difference. I then went on the WestJet website and check the price of the ticket. I noticed it was around the same price I had paid. I then went to CheapOair website, check the price of the ticket and noticed it was actually $10 less than what I paid so I figured in my mind I would only have to pay the change fee and there would be no fare difference since the ticket is the same price. I originally paid $790 for the tickets when I go on the WestJet website to book a whole new ticket it’s $679.00. When I went on cheap website their price is $720.00.

    I proceeded to call CheapOair and ask to have the ticket change. I was told it was gonna cost me $765 to make the change. I didn’t understand as WestJet change fee is only $105. There is no fare difference, why would I have to pay $765 to change my ticket. I was told WestJet is charging $175 USD per ticket. I was also advised there’s a fare distance of $265 USD when I didn’t even buy the ticket in US. I bought the ticket in Canada. I am Canadian. Why are you charging me in US. Totally confused. I am now stuck and I don’t know what to do. Westjet has been amazing but they can't help me.. I generally purchase tickets directly with the airline but was using affirm and with affirm you can only buy the tickets through CheapOair. I will never do this again. I still have to pay off my affirm loan, and have to go re purchase new tickets.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 11, 2024

    Very Pleasant every time I have called. Details are precise and helpful.. Always offer and explain the add ons. Will attempt to find the cheapest way for me. I often am looking at the airlines as I am speaking to travel consultant and this seems like a practical and good way to get tickets. Thank you.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPricePunctuality & SpeedOnline & AppStaffRates

    Reviewed March 11, 2024

    Quick and easy service plus the prices are reasonable. Way to access and variety of choices to choose from. Definitely will book through the app in the future and recommend friends to check it out. Traveling will be much easier from now. As I’m traveling a few times a year and always trying to look for the cheapest but reasonable prices both hotels and flights. Sometimes trying to book a car rental as well. Hopefully this app will help me to book everything easy. Traveling is my passion so I’m glad that I have found the app to make life so much easier.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed March 11, 2024

    CheapOair is a good booking company, but it's not any cheaper booking flights separately, using different Companys, I think next time I will just book everything at once. Then there is Packaged Deal, You need to be aware that the luggage is what gets you, on the price. Whether you book, Separate tickets or all at once, it's not saving any money it just takes a bunch of time to figure it all out. You can easily get a couple hundred dollars wrapped in luggage, depending on where you are going.

    Thanks for your vote!
    CheapOair
    Response from CheapOair

    Baggage fees are not a Cheapoair charge as we are the booking engine, it is the airline who set's the bag fees, and many airlines now charge for bags and we do display it on our availability page. Our apologies for the inconvenience.

    Reviewed March 11, 2024

    Upon arriving in Los Angeles after a delayed flight from Toronto we found that Nu Can Rentals had cancelled our car reservation and now wanted us to pay double!! There were no details to this effect when we reserved through Cheapoair, although apparently this car company will cancel your reservation after 2 hours of your expected arrival.

    Thanks for your vote!
    CheapOair
    Response from CheapOair

    That is correct, if you do not inform them that you will be late they can cancel the car rental, and this is how many of the car companies operate. Does not matter who you book with that's their policy. Our apologies for the inconvenience.

    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed March 11, 2024

    I don't know where to begin. My husband and I are seniors who just retired and have been saving for a dream trip to Greece. We have limited funds and the price for the airline tickets was very expensive and this company had a price that we could afford I went ahead with the reservation book the tickets for the dates of the 29 of April to The 14 of May because we are doing a little cruise of the Greek islands. We paid for the tickets, got the confirmation and I put the papers away it was done oh nooo nooo nooo. Saturday I checked to see if everything was ok just to see and SURPRISE the return dates were wrong.… There, started my agony.

    I called customer service thinking that this could be resolved with a simple phone call but oh no the agents kept on transferring me I spoke to many people. Finally I spoke to a "supervisor" that concocted a story of How I had booked the wrong date and if I wanted to change to the dates that the ticket should be have been. I had to pay over $1000 or cancel or go on those dates we couldn't go on those dated because we would have been on the ship and couldn't change that either so we had to cancel the whole thing, the cruise refunded our money. Thank you Celestial cruises. We don't have that kind of money but wait we have insurance so we thought we would get our money back but something like this is NOT covered so we are out $2400. It took us over 4 years to save for our dream trip that will not happen. Well thank you CheapoAir. You managed to destroy some old people's dream.

    Thanks for your vote!
    CheapOair
    Response from CheapOair

    This has been resolved, our apologies for the inconvenience.

    Verified purchase
    Punctuality & Speed

    Reviewed March 11, 2024

    I always have a great experience with this company. Great job. Well done. I recommend to anyone. It’s fast quickly answering all the questions that you need, I been using this company for a while now and it is great. Very excited for another successful flight again. Thanks.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 10, 2024

    They don't want to help me to use my rewards points and add extras check-in bags. I would like to use my rewards points to get extra check-in bags. But when I call customer service, they don't help me with my concerns. What I can do? I regret to choose Cheapoair and I can't recommend to my friends.

    Thanks for your vote!
    CheapOair
    Response from CheapOair

    Reward points are not applicable for booking bags, the points are strictly for use with Cheapoair products like discounts off of your flight and hotel that must be applied at the time of booking, that is why they are unable to assist. Also adding extra luggage has to be done on the airline website if you have already booked and confirmed your reservation.

    Verified purchase
    PriceRates

    Reviewed March 10, 2024

    Booking was easy, got the dates and times that I wanted. Thanks, will surely recommend to friends and family and co-works as well. I will always book with CheapoAir. Check it out everyone before you make your final travel plans, you will get cheaper flights and for a better price.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 9, 2024

    Thank you for assisting me and I truly I appreciate it! Great Job! I will probably fly with CheapOair for my next travel! I love how it is being so effecient and explaining everything to me. I wish for this company to soar high more and helped many travel dreamers!

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed March 9, 2024

    We want to book our seats but can't, my husband is six foot two and I am claustrophobic so being able to book our seats in advance is crucial for us even if we have to pay a small fee, we have flown with Virgin many times then the prices went sky high, flew with Aer Lingus a couple of times but missed the quality of Virgin but can see things have changed, all we want to do is book our seats, not asking for much.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 9, 2024

    Yes I will recommended to a friend so they can travel a lot and save some money. With these easy steps to find a lot of places to search around the world to help you decided where to to go and have some nice time with the family and friends too to make some goods memories.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 8, 2024

    Booking was easy but didn’t really take the time to go over all options. I received a call shortly after booking from Scarlett, she was very polite and took the time to help me understand the options more, then helped me add a package. I will only book with CheapOair from now on. Thanks

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed March 8, 2024

    Got good prices but did not last long enough to get paid. At last found a good one but not the best. Thanks anyway. This worried me if it will take time for travel. But went on trying until I found one to my urgent requirement. Next time I will plan in advance and make full use of the prices as well. Bye.

    Thanks for your vote!
    Customer ServicePriceRefunds & PayoutsBillingTimelinessHonesty & Transparency

    Reviewed March 8, 2024

    I purchased flight tickets and cancelled the next day. I called them because when I purchased the flight they have a note saying there's 24 hrs of cancellation and they will refund the money. THAT'S A LIE. THEY ARE THIEVES or SCAMMERS however they have not refund me the money yet. When I talked to MARK ** ext. ** he said they will make the refund of both flight tickets but that I needed to pay $140 because they have a cancellation fee of $75 per person. Guess what? They kept charging my credit card stealing more than $800. So from my experience this company is full of SCAMMERS.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppBillingRates

    Reviewed March 8, 2024

    Was good experience like always. The app is good, the response was quickly and the price is the best. The responses was good, the time of flights a little weird but results are good. I really appreciate, thank you for your effort. And responses. And the payment options are good too. Very easy work with affirm.

    Thanks for your vote!
    Verified purchase
    Customer ServiceRefunds & PayoutsMaintenanceTransparency

    Reviewed March 7, 2024

    Update: On March 7, 2024, Cheapoair sent us an email stating we would receive a $12.32 refund. Absolutely nowhere in the email did it state that they inspected the property for the safety considerations we pointed out to them. Cheapoair has no consideration for the safety of their clients. Beware if you are considering them!

    Cheapoair sold us a package that included RT flights from Buenos Aires to Iguazu Falls with the hotel included. The flights were fine. The hotel, La Cautiva Iguazú Hotel, was listed as a 3 star hotel. It was NOT! In our opinion, this is an unsafe place to stay in that the property is badly in need of fixing hazards. We contacted Cheapoair with our concerns, advising them that this place should not be listed until fixes are made. That was almost a month ago and we continue to get once or twice weekly emails asking us to give them more time. We don't want travelers to have the same horrible experience and Cheapoair is delaying action.

    Our observations included: broken light fixtures, numerous electrical wiring issues, peeling paint, dirt and mold throughout, cracked uneven pavement, musty smelling rooms, broken chairs in pool area, green mold floating and on walls and floor of pool, difficult to lock room. Additionally, the hotel is listed as speaking English. Only one desk clerk spoke English and she was not there most of the time. Date of experience: February 01, 2024.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed March 7, 2024

    I tried to input my free aisle seat on my return flight to the USA, it did not work. I called the Cheapoair number and addressed my request with a representative. He told me that he will address it, but did not. I clicked this morning on "selected seats" on British Airways, it did not work either. I then called the cheapoair number again, waited for five minutes and decided to hang up because no one was answering. I got so frustrated!

    Thanks for your vote!
    Verified purchase
    PriceStaffEase of UseRates

    Reviewed March 6, 2024

    I like using ChepOAir services, since prices are low, very easy to use and find the best option for my flight. I have recommended your services to my manager and also to my family. When using it to find a trip for business issues, it was also very easy to find the best option, with excellent prices and the best airlines. Thank you for providing such a good service!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 6, 2024

    I had spent hours on other travel agency and various airline sites trying to understand their respective program formats with little success and a lot of confusion. My experience with CheapOair and most especially Erick, your agent was refreshing. He helped me work through my flight itinerary for Oslo, Norway and back with clarity and patience. He was excellent at fielding my questions and making sure I understood. Thank You.

    Thanks for your vote!
    Verified purchase
    PriceOnline & AppRates

    Reviewed March 6, 2024

    Booked with Cheap-o-air on the website. It was very easy to book on this site. It was short and right to the question that needed to be asked and question that needed to be answer. The price was the best that I found for the flight, and it comes into a smaller airport close to my home.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed March 5, 2024

    My agent Karen ** was very helpful to secure flights for my group from JFK to PMO on 10/2/2024 and return from CAT to JFK on 10/16/2024. She was helpful and professional and assisted me to make my reservation as easy as possible. I truly appreciate her guidance in this matter.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPricePunctuality & Speed

    Reviewed March 5, 2024

    I purchased a ticket today on early morning to try to see my father that had a heart attack. My baby developed flu symptoms in less than the 24hrs, travel with a sick baby will be a nightmare for all the flight and to avoid put baby on risk and the fellow passengers I decided to cancel, they charged me a fee. So disappointed of false advertising and lack of compassion.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed March 5, 2024

    Reservation was fast, clear, seamless. Fares are reasonably priced, connections also feasible, and customer service very appreciated. I have used CheapOair previously and I have always been satisfied with this travel agent. I would definitely continue using CheapOair and I would as well recommend it to others. On this particular occasion I had to contact Customer Service for a clarification concerning seats on the flights. The Assistants I spoke to on two occasions were very helpful and reassuring.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 5, 2024

    It was easy to book a flight with you. The only problems I had was when it came to picking my seat out it wouldn't let me pick and there was no place for me to get assistance for wheelchair. Other than that everything was easygoing, I know you can't help what the airline that I am flying on with how their booking does. Now they have already change my flight making me get in later than what I wanted so it makes it harder for the person picking me up.

    Thanks for your vote!
    Verified purchase
    PriceBilling

    Reviewed March 3, 2024

    I have been charged on my credit card on 3-2-24 an amount of $628.44 by Cheap O Air. Can someone explain this charge as I cannot figure out what it may be for. Total tickets, travel protection, baggage asst. and seats equals $4,618.84 but I do not see this $628.44. Please let me know where this number comes from!

    Thanks for your vote!
    CheapOair
    Response from CheapOair

    This has been addressed.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 3, 2024

    The process to make a reservation was easy with the help of the customer service. As seniors sometimes using online services are kind of difficult. However the lady was very nice looking for our needs as requested. We are handicapped and the use of a wheelchair is a need.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed March 2, 2024

    I like the way you help me when I call you, the perfect service you offer to me when I need it. Thank you. You're the best. I think I will recommend people to use this app CheapOair when they need airplane ticket. This is not my first time I use this app. Can you please work with me when I go back to Africa?

    Thanks for your vote!
    Verified purchase
    Customer ServiceContract & TermsCoveragePriceStaff

    Reviewed March 1, 2024

    Changed my flight 3 connectors vs 1 - had insurance- charged me over $100. Wouldn’t help with seats & I'm disabled. You wanted to charge me. I called airline and they did for fee. You cost me over 200 more than if I had done myself. Horrible - never use again!! I will continue to everyone to avoid CheapOair.

    Thanks for your vote!
    CheapOair
    Response from CheapOair

    You made changes to this booking way back in January 2 months ago. Insurance does not cover a change of plans it is for medical emergencies, lost and damaged bags and cancelled flights, so when it is voluntary changes you have to pay the fare difference and the change penalty. Also, in Feb the airline made a change to the outbound flight due to schedule change, we offered you a refund but you insisted on keeping the new flight with the connections. You are on American Airline and they charge for seat assignments and you had been advised to check with them for a "free" seat as we were unable to assign one or see one for free.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 29, 2024

    All good, I got everything I need, the process was easy and the flight details are already in my email. The flight layover is amazing and cheaper than any or booking site. This is our dream travel with my wife and uncle so thank you for providing cheap flight that we can afford.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed Feb. 28, 2024

    Very pleased with my experience with CheapOair. I will book again if they have the price and flight I need. Flights were on time and I was happy with the experience. I will recommend to my friends when they have to fly somewhere.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Feb. 27, 2024

    One CheapOair representative told me I didn't have to pay a certain fee then I had another one tell me I did, finally I talked to somebody that reviewed all of the phone calls and determined I did not have to pay the certain fare but I had to email CheapOair and request them not to continue to try to take it out of my credit card, very much unused with all of this.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed Feb. 26, 2024

    Booking a trip with CheapOair, going on their site and finding your destination had been made very easy. Also in finding good prices for airfares are very reasonable in comparison with other sites. Very good service. I would recommend this site to friend who would ask for a recommended place to check online.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppEase of Use

    Reviewed Feb. 26, 2024

    It's easy to book—there are many options to choose from. The app is easy to navigate. However, I was supposed to change my flight dates, but there were no flights on that date. I also chatted with someone, and she was quick to respond. Overall, it was well done. Thank you.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedHonesty & Transparency

    Reviewed Feb. 25, 2024

    Thank you for booking, I think Delta is the best choice I do and can’t wait to trip to Europe. Finally I will see my parents after 31 years and I’m honestly to tell you that I’m so excited. Prague is beautiful city. Thank you for everything and my last trip was in Aruba.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Feb. 25, 2024

    Recently the need to travel more often has become a part of my life! 2 of my children moved out of state and finding reasonably priced airfare is very important. Booking my trip was easy and quick! I was presented quite a few options and was able to find one that worked best for me and the price could not be beat!

    Thanks for your vote!
    Verified purchase
    Ease of Use

    Reviewed Feb. 23, 2024

    I booked all flights and car rental on this site. I found it easy to navigate. It allowed an efficient one-stop-shop experience. I will certainly recommend this to friends, family, and work colleagues. This is not the first time I have used the site. I normally book all my flights through CheapOAir. Thank you.

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 22, 2024

    I am a very useful customer. I have never used my booking points. I would like to use them next time in order to take advantages of them. It will be an encouragement. Long time ago, I dealt with this agency very often. I have now more than 29000 points. Please let me know how to use them.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 22, 2024

    I have been unable to do seat Assignment. I have made several attempts. Is there a time limit or is it first come first serve or do I need to deal with airline directly. I made plans early for my flight and would like to have everything in order. I would appreciate your input.

    Thanks for your vote!
    CheapOair
    Response from CheapOair

    This has been addressed.

    Verified purchase
    Customer ServiceContract & TermsPriceRefunds & Payouts

    Reviewed Feb. 21, 2024

    It Was easy to make flight arrangements online and anytime. 24 hours accessible. I would recommend to my family and friends to book at this website for cheap flights and many different options for time of departure, layovers and number of stops. Final itinerary was sent to email address expeditiously. Seating assignments still need finalization. However, paying for seats is getting ridiculously expensive. Baggage number and fees allowed seems to be adding more burdens to travelers. Food, meals also add to cost incurred to travelers.

    Thanks for your vote!
    Verified purchase
    CoverageRefunds & Payouts

    Reviewed Feb. 20, 2024

    I still have to see how my flight goes, but making me pay extra just in case I want to cancel or change is ridiculous! I shouldn’t have to get insurance on flights that I paid for in case they don’t get in on time. That’s not my fault. If I pay everything should be guaranteed.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedEase of Use

    Reviewed Feb. 20, 2024

    Purchased tickets for flight to Bahamas next January. Selection flight was pretty simple and I received our confirmation. Not able to select seats during purchase of tickets. This option was very difficult to navigate. Finally decided not to select seats at this time. May try to access confirmation and select tickets at a later date.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed Feb. 19, 2024

    I bought the ticket, It was the best price, It seems that everything went nice and smooth. I was able to choose from multiple airlines, since no one airline had the direct flights on the date that I was looking for, at the specific time. Besides the price, you gave me multiple alternatives from which, I was able to choose the one that fitted my needs. Regards. I will let you know, how the airlines treat me.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 19, 2024

    Amazing customer service, easy to book and very cheap flights. Emailed me quick with flight details and any information I might need. Was truly an amazing experience. Could not have been easier and I feel safe using this website. Could be easier to print tickets as well. Little scared at first to try it out so let’s hope it goes good on my first flight trip with this website.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Feb. 19, 2024

    It was easy to work with the site and find the good price for my airline ticket. One thing I noticed is the price was $50 less last week and now it has higher price. There should be a locked price when someone is trying to get the ticket. Sometimes you have to wait for other people to confirm the dates if you are going for the event like wedding.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffBillingTransparency

    Reviewed Feb. 17, 2024

    Updated on 2/18/2024: No progress in my payment Verification as I booked Feb 16 and up to now Feb 18 still pending status. No ticket details. They sent me numbers to call but since I don't have access to call there is an option to email but they are unresponsive to it. What is the use of option email then. I hope they can improve their services when it comes to payment and calling their clients instead. Not a good experience for me. Please improve it.

    Original review: I have emailed the Department of Verification for my payment but I got only an auto response upon checking with my booking still pending for payment and it's been two days. I've been coordinating with the customer service agent but told me to email the CheapOair that I did multiple times. What I need is to verify my booking and release the ticket details.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Feb. 16, 2024

    I have a good experience with booking tickets with this APP customer support. So friendly and helpful. They’re having a lot of options to do with booking tickets, booking ride, booking best hotel and other options to have. This app is amazing. I personally love it to use app for all my trips, hotels and restaurants.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Feb. 15, 2024

    On my booking I always find the best deal on CheapOair. I am that website been there to serve the community. I recommend anyone to get cheapoair every time they are looking for a better deal. Trust me you won't be disappointed. The cheap one and the best service ever.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Feb. 14, 2024

    Helpful and reliable. I booked my ticket with wonderful help and they are very accurate and reliable. They take time to get me the flight I want and they give me a pleasant booking at CheapOair. And they are accurate in sending me the request seat I want for my flight booking at CheapOair.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Feb. 14, 2024

    I had a very good experience with the agent to book my flight. When I choose my seats online afterwards, it shows it is free. After I confirmed, it popped out that I have to pay $19.95. It is not fair. I would not choose my seats if I knew it.

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 13, 2024

    What I did was to submit comment on how the service has been over the past 15+ years I’ve used this app. Have been very satisfied. My confirmation has been received and no problems. Hoping not to have any when we fly next weekend.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Feb. 13, 2024

    I have been using CheapOair many times in the past. But this time, booking experience is not good for me. You start charging to select seats, which was not the case in the past. You also charge cancellation fees when cancellation takes place within the 24 hour period. This inflexibility is not a good experience for consumers because sometimes things come up and they need to be able to cancel if needed within that grace period of 24 hours. It’s fine to charge them if it is after 24 hours but not within that grace period. I will probably not be a returned customer after this booking.

    Thanks for your vote!
    Verified purchase
    PriceMaintenanceStaffEase of Use

    Reviewed Feb. 13, 2024

    Very user friendly and I am a surgery partner employee so time is important. Very nice airline to fly with. Very affordable and I found that there were plenty of option to choose from. My niece is going to school in Tennessee and we love bringing her home on her breaks.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 13, 2024

    My flight schedule was shifted slightly few times in the past. Nothing like has happened yet. No problems with checking and baggage handling. Your customer service personnel have been very helpful to me. I hope you keep up the good job. I will surely recommend you to my friends and family members as well as colleagues.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceRates

    Reviewed Feb. 13, 2024

    I would tell all friends or family about CheapOair and Affirm! Both are great services and go very well together! I Google cheap flights from Iloilo to Taiwan and CheapOair came up and had the best prices! I'll be taking another flight soon and I added CheapOair to my phone app! Thanks you guys!

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed Feb. 13, 2024

    Really easy to book. Great price. Booked car also but that price was also very good. I like that they are at hotel bookings. Thinking about using them for hotel. Also, will let you know how well the prices. I checked Delta and also Southwest. Went through United and got the best price. They put me through to their smaller airlines Spirit.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 12, 2024

    I was new at making reservations for flight tickets for myself and my husband. When I was making the reservations, I didn't realize that I should have put in my husbands name at the same time. So, when I seen my reservation was complete, I then called CheapOair to let them know that I didn't see when I was to add on my husbands name. They helped me out and as far as I know, I have two tickets now.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPricePunctuality & SpeedOnline & AppRates

    Reviewed Feb. 10, 2024

    Great deals, fast and easy booking. I always look for flights at Cheapoair because I know that I will find the lowest prices. If you are looking for flights don’t waste your time searching, download the CheapOair app and receive the best deals. With the app you’ll receive fly options, and when booked you will receive flight information in a timely manner.

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 10, 2024

    CheapOair made it so simple and pain free while booking my flight. This is not my first time using the site, and only plan on using it more in the future. I’ve shared with many others about this site and they would tell you the same. They DO have the cheapest flights. Thank you guys.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 10, 2024

    Great customer service and the agents are kind and knowledgeable. I will definitely recommend my friends and family to use Cheapoair to book a flight in the future. Please, promote the agent that she answer my call because she knows her job very well. And she made my booking flight very smooth and easygoing. Thank you very much.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Feb. 9, 2024

    Round trip to BNA, I am very satisfied with the service that was provided for me, Thank you for your service and continue to provide consumers with good deals (especially seniors). We need all the help we can get. I look forward to Traveling with American Airlines. I WILL RECOMMEND AMERICAN AIRLINES TO MY FAMILY & FRIENDS.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceRates

    Reviewed Feb. 9, 2024

    I have used CheapOair couple times and they're the best!!! Thanks CheapOair. I'll recommend them 100%. Whoever use CheapOair will no have problems to find the cheapest ticket prices all over the market!!!! Anybody can use CheapOair. It's really easy. No hassles at all and really cheap!!! Thanks again CheapOair.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Feb. 7, 2024

    I love the great prices and great customer service. Every Detail is taken care by of and if you have a problem or question there is someone to help either by phone or text or email. I feel confident that I’m getting the best price because everything is upfront. No surprises.

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 4, 2024

    It was so easy to book my trip to Cuba. Very few booking sites offer flights or hotels to Cuba. Thank you for making it easy for me. I will definitely book here again. I will also be glad to share this information and booking some with friends and family.

    Thanks for your vote!
    Verified purchase
    PriceBilling

    Reviewed Jan. 31, 2024

    I was overcharged the original quoted before I enter my payment details; AED2,130, AED130 and AED54. These payment deducted separately from my bank account. I have not asked for any extra service, the original quote was $581 but ended up paying $630. Please send detailed invoice of what I was charged for. Regards

    Thanks for your vote!
    CheapOair
    Response from CheapOair

    This has been addressed

    Verified purchase

    Reviewed Jan. 31, 2024

    I like the CheapOair, I will tell my friends and family about it. Because it’s easy to book the flight. I use this CheapOair for last ten years. I really happy with the company and the service. Thank you all of you. Many of my friends and family already use this to book the tickets and hotels. The CheapOair has many choices and airlines to pick

    Thanks for your vote!
    Verified purchase
    PriceBilling

    Reviewed Jan. 31, 2024

    When will I receive the ticket? The amount was charged to my credit card two days ago but I have not received the final ticket. That's what I need. Please tell me when I will receive the ticket. The trip is in 7 days. What else do I need to do?

    Thanks for your vote!
    CheapOair
    Response from CheapOair

    The tickets and email were sent on Jan 27.

    Verified purchase

    Reviewed Jan. 29, 2024

    I don't know how to explain this but this is my first time booking my trip on internet! Even though the network and everything from here may be not pretty good for me but I am happy. I am happy to travel and meet new people. I could be able to meet my true love.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 29, 2024

    Have been booking with CheapOair for the past 8 years. Been very helpful and knowledgeable. They have taken care of past problems I had with the airlines.... The staff that I had talked to were very professional and understanding of my lack of knowledge in booking matter. Will count on CheapOair for future bookings. Thanks.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 27, 2024

    Great customer service provided by Mr. ** and also the gentleman I was transferred to, from the hotel booking section Mr. ** (if I got his name right), who were both very helpful and professional. I am sorry I couldn't take advantage of your hotel promotional offers this time. Thank you.

    Thanks for your vote!
    Verified purchase
    Contract & TermsPriceEase of UseRates

    Reviewed Jan. 27, 2024

    Was easy to navigate, price was right. The one thing I did not see was the baggage price which cost me an extra 100 plus for my luggage, I believe it should give you option when making your purchase. Other than that everything else was ok on my behalf. Thanks.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 26, 2024

    As of now, I just booked the ticket and so far the experience is good. I just hope the flight won't be cancelled for any reason. Because last year when I booked British Airlines flight with CheapOair, it got cancelled in London and it was very stressful. All our bags were delayed and came to United States after 3 days. Other than that everything was great and I hope it will be great this time as well.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedEase of UseRates

    Reviewed Jan. 26, 2024

    I love buying my air tickets with you guys. I get great prices and great customer service. I do want to earn reward miles. Please tell me how. It's fast and easy to navigate and I get the best price around. I have been buying my tickets with this company for over a year and have not ran into any problems at all. If I call I get fast resolutions. Thank you.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 25, 2024

    I was helped by a very nice man who facilitated my request easily and kindly. He helped me get the seats that I wanted and did it with ease. He took great care of my wants and needs. I felt that he did more than needed to help me with these reservations.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Jan. 24, 2024

    Good application process. Easy to find what I need. This is my second trip and each time I have been accommodated. I would like more price for the dates I asked for with the lower prices and dates for flight. The date seem to change to later for my departure or arrival when using lower price.

    Thanks for your vote!
    Verified purchase
    PriceStaffEase of UseRates

    Reviewed Jan. 22, 2024

    I was very pleased with the customer representative's professionalism. She was knowledgeable and gracious at all times. I would recommend CheapOair to friends and family! I was also impressed with purchase price of the ticket, as well as the user friendly website. I will continue to use CheapOair moving forward. A great find!

    Thanks for your vote!
    Verified purchase
    Sales & Marketing

    Reviewed Jan. 21, 2024

    Fastest service, and reliable and information regarding your flight hotels, Rentals and and efficiency.. I always get the good deal, and promo discounts. Thanks for your service. I will recommended to all the family members and friends. I would like to use my rewards soon. Please let me inform all the time.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 13, 2024

    Some of the people on the phone were very good. The girl who helped me with the booking I was not able to understand her and she did not understand what I wanted. There were a few things wrong because of this. Is there a charge to talk to people on the phone and for them to help you?

    Thanks for your vote!
    Verified purchase
    PriceStaffRatesTransparency

    Reviewed Jan. 9, 2024

    I have used this company twice now for flights. They are always do very nice and helpful. The prices are the best as well! They keep you up to date with changes in flight plans from the airlines. I will be using Cheapoair for all our flights. And you build up reward points to use towards more travel! That alone makes you want to fly more.

    Thanks for your vote!
    Verified purchase
    CoveragePriceStaff

    Reviewed Jan. 9, 2024

    It took a minute but everything went through. It was hard to understand at first. The extra insurance for luggage was unexpected. I will book online next time. The representative was very helpful. The cost of the flight was ok for the seating and time.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffEase of Use

    Reviewed Jan. 5, 2024

    CheapOair HELPED ME TO FIND A CHEAP FLIGHT AND CONVENIENT FLIGHT TO THE DESTINATION. Cheap flight was convenient and user friendly. I did not have much money but CheapOair helped me to afford the flight that I needed to afford. CheapOair emailed me to see if I got the flight information that I needed about my flight. I plan on using cheap flight again in the future to schedule my next flight in the future. I will tell my friends about CheapOair.

    Thanks for your vote!
    Verified purchase
    StaffEase of Use

    Reviewed Jan. 3, 2024

    The process was very smooth and informative, easy to navigate and user friendly. They found me a great deal. I would definitely recommend to my friends and family. They was reliable and again user friendly, this was my first time and will not be my last time. I am very much pleased.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed Jan. 1, 2024

    Very pleased with your website. Various services were made available. Plenty of choices. A wide variety of times, dates, and prices. Made it very easy to make my booking. I will be using this site again in the future, and I will advise friends and family to consider using your website to make their travel plans.

    Thanks for your vote!
    Verified purchase

    Reviewed Dec. 31, 2023

    Very easy and sufficient. Will use again to go see my brother and nephew in Jacksonville Florida. I do not see him very often for he joined the marines right out of high school and is also 10 years younger than me. Wish everybody a healthy and happy new year.

    Thanks for your vote!
    Verified purchase
    PriceOnline & AppRates

    Reviewed Dec. 30, 2023

    It was faster here than with the original airline and I find better prices. The format of the site has everything you need to know about the flight. The site is colorful and the information well organized. Also, it is very comfortable the reminders Oair send us to be aware of the date and time of the flight. Thank you.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed Dec. 25, 2023

    2 cards thought this was. I got 1 to. I rescheduled the trip but price rose so I changed it. It wouldn’t go through. Thinking I was ordering the one with the changed hotel I wanted the one I just tried. My $813 trip went to $1050, I was never told about the price increase. I’d never have agreed to that. On my return flight Frontier wanted another $300. You can’t handle complications.

    Thanks for your vote!
    CheapOair
    Response from CheapOair

    Thank you for your feedback. If you have questions on your charges please contact our representatives so they can look into it for you.

    Customer ServiceStaffCommunication

    Reviewed Dec. 25, 2023

    Yesterday my family and I had planned a round trip from Toronto to Las Vegas through CheapOair. We had been planning this trip many months in advance and expected everything to go smoothly. Unfortunately when we arrived at the airport, we had realized that the flight had been canceled 2 MONTHS AGO. The airline notified CheapOair but CheapoAir had absolutely NO communication with us through email or anything. If there was a problem with the flight, it could have been fix long ago if they cared to notify us. However since we had to find this out ourselves on the day of, this this experience is very disappointing. This is a huge mistake on their part and no one should use their services! The whole trip could have been planned ourselves and CheapoAir's services were useless. I would never recommend such a terrible company to anyone else.

    Thanks for your vote!
    CheapOair
    Response from CheapOair

    Please contact our representatives with your 8 digit booking number so we can look into your concerns.

    Verified purchase

    Reviewed Dec. 24, 2023

    Good and well-guided. Am a loyal customer and been using since 2015, since then all travel I book is on CheapOair. Have tried other sites but always get the best and very clear information here. Have recommended this site to many frequent travelers including my family, as reliable and clear.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed Dec. 21, 2023

    I am always impressed the the ease of searching and booking on your site. I do search other sites and find your pricing to be the most competitive. That is why I keep coming back and using your site. I have booked several fights over the years and have never had a problem at an airport checking - even overseas in far flung countries. Our booking is always there and we have not missed a flight! **

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 21, 2023

    Issue was addressed promptly, firstly I interacted with virtual agent then live agent interacted in an efficient manner understanding my inquiry. So well done! No complains! I will recommend Cheapoair to others, my relatives and friends and has been and my friends and relatives has been buying airfares from cheapoair for many years.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 19, 2023

    I experienced an easy booking in here. The agent was so accommodating and you feel so comfortable in sharing with him. A lot of offerings like travel assist, flight watcher, they even offers a hotel for us to stay. They really think of the safety of the passenger or the customer. The flight amongst airlines are very well planned and very systematic for the customer to choose from. Looking forward for the next transaction booking with CheapOair.

    Thanks for your vote!
    Profile pic of the author.
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffBillingResolutionFollow-Through

    Reviewed Dec. 15, 2023

    I recently had an extremely distressing experience with CheapOair that has prompted me to share my story to warn fellow travelers about their questionable practices. I booked a return ticket for myself, my wife, and our two kids through CheapOair. However, upon arriving at the airport for our return flight, we were shocked to discover that there was no booking under our name. This situation left my family and me stranded at the airport, and in a desperate attempt to get back home, I had to call a friend to purchase new tickets. It was a stressful ordeal, especially with two children in tow. Upon reaching the U.S., I immediately contacted CheapOair to address the issue.

    To my dismay, CheapOair's customer service proved to be incredibly unhelpful. After three calls, they offered a refund of only $1200, which is half of the cost of the return ticket. Despite their promise to investigate the matter and get back to me within 24 to 48 hours, they failed to follow through on their commitment. Subsequent calls to their customer service yielded no resolution, and the issue remains unresolved. It's particularly frustrating because I did not cancel my ticket; CheapOair failed to make the booking despite the payment. It feels like they are attempting to take advantage of the situation and withhold a substantial portion of my hard-earned money.

    As a student, saving up for years to afford a family trip, this experience has been emotionally and financially draining. I believe that there must be organizations or departments in the USA that can help consumers like me seek justice and hold companies like CheapOair accountable for their actions. My advice to fellow travelers: Exercise caution when dealing with CheapOair, and be aware of the potential risks involved. I hope that by sharing my story, others can avoid falling victim to similar situations and that some form of justice can be served in my case.

    Thanks for your vote!
    CheapOair
    Response from CheapOair

    This is being reviewed and customer assisted, we are waiting for the airline to approve any type of refund, also there was a schedule change done by the airline, and emails were sent to the customer for their approval to accept the change on Dec 3 but never heard back and travel was Dec.5.

    Verified purchase

    Reviewed Dec. 15, 2023

    Very pleased to find what I needed in a short time. I was canceling travel plans due to unexpected circumstances, but since my issues were resolved, I decided to check for a reasonable flight and...voilà...ready to go! I'm pleased I'll be able to go ahead with my plans. You have a Merry Christmas, Hanukkah, whatever you celebrate! And Happy New Year! Join me in praying for the end of ongoing wars and for worldwide peace!

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Dec. 15, 2023

    To whom it may concern this is the first time I'm using this company. I had a nice experience on the phone with the customer service. They was very very good and nice. They also answered all my questions and don't have me on hold for too long. If everything goes well I will be using y'all again.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedEase of Use

    Reviewed Dec. 14, 2023

    Very smooth interaction. Went through Rakuten to get cash back. No issues or complaints so far. Website was easy to use. Flight is not until January but I don’t anticipate any problems. Going to see my grandbabies in New Mexico. Can’t wait.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffEase of Use

    Reviewed Dec. 14, 2023

    My experience at CheapOair are very satisfy and their site very easy to used and you can find very cheap flights and they will call you after you booked a flight and staff is very good job. They will explained to you all clearly… and will recommend to families and friends…

    Thanks for your vote!
    Contract & TermsPriceRefunds & PayoutsStaff

    Reviewed Dec. 12, 2023

    My husband and I booked a trip to Europe a few weeks ago… as soon as we got the confirmation we noticed that the return date was incorrect. Immediately we contacted CheapOair to rebook the return date. (And btw the funds for our trip were already paid to the agent at that time… maybe 30 minutes had passed since the original booking). The agent said “no problem, we can fix that”. But, instead of just rebooking the return, they rebooked us a whole new itinerary and charged our card a complete new booking!! In the morning after, we noticed this mistake and instead of refunding the money from the first booking… they wanted to charge us $1462 for rebooking the return date. The fees are ridiculous… fees for a seat guarantee (which I would think the ticket guarantees a seat).

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Dec. 10, 2023

    Pretty good to book. Easy to choose, cheaper than the other site, wish it was this easy to choose everywhere else. Next time I book I will choose this site. So whoever see this choose here. It’s a lot cheaper and will leave another review once I land.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffBilling

    Reviewed Dec. 8, 2023

    We were charged $202.87 per person for a ticket and $305 per person for a seat using Spirit and Frontier airline. I did not understand these charges and was not properly explained to me the difference by customer service rep and billing. Why were these fees not combined. If this is your practice for seat selection, I will not be using your services in the future.

    Thanks for your vote!
    CheapOair
    Response from CheapOair

    This is bein reviewed.

    Verified purchase
    Online & AppStaffEase of Use

    Reviewed Dec. 7, 2023

    I really like this deal! Save a big money for me... As a student, hahaha. Your deal website is a standout example of user-friendly design and diverse, high-quality offerings. It combines ease of use with a broad range of deals, ensuring reliability and value for users. Your commitment to continuous improvement and responsiveness to user feedback makes it a trusted and valuable resource for savvy shoppers.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 5, 2023

    Good. It was fast and I was able to get what I was looking for. The website was clear and it was very helpful. I would definitely recommend it to a friend. I was able to get the seats I was looking for. I was also looking for a wheelchair for my husband and myself.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 4, 2023

    I tried about a dozen different flight scheduled before I found one that was accepted. One would think that they would take unavailable flights off the list. I have used CheapOair many times in the past 15 years. Generally my experience has been good. The times that were not good were not pretty stories.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed Dec. 4, 2023

    I am not trying to travel to a different airport in DC at rush hour and when I attempt to change the flight I am being charged hundreds of dollars when I can actually take a flight to the second airport for less money and skip the first leg of my travel.

    Thanks for your vote!
    Staff

    Reviewed Dec. 4, 2023

    I've been a DIAMOND or dunno platinum with Cheapoair and have purchased tickets for good deals for over a decade. My trips are fairly simple and don't require customer care assistance. This time I tried adding my new born to the ticket, God knows how they have swang us like a pendulum and not only that I experienced racist comments by their staff in India towards Muslims. I Wanna sue cheapoair.

    Thanks for your vote!
    Verified purchase

    Reviewed Dec. 3, 2023

    My experience with this company has been good so far. They're very detailed oriented and they make sure everything is in order. I'll have to previously change my flight and they were very accommodating. I've had issues with other secondary companies but this experience with you all have been the best. I would recommend this site to anyone looking to travel because the deals are fairly good.

    Thanks for your vote!
    Verified purchase
    PriceStaffRates

    Reviewed Dec. 3, 2023

    I always have a good experience when I book with you guys. I always recommend your site too anyone looking for a plane ticket. I always look first at CheapOair before anyone else. I highly recommend your site. I love the prices. Thank you for all your help when I have any questions.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 1, 2023

    The agent was patient and gave the information in a timely manner. He also gave me options as to how to get my seats books. He also explained the process of reserving seats for certain sectors of my flight. He also made me aware that I can call CheapOair after I book my flight and has some more questions.

    Thanks for your vote!
    Verified purchase
    Customer ServicePrice

    Reviewed Nov. 29, 2023

    I was not happy with follow up calls after I purchased my tickets trying to get me to spend more money. The webpage does a good enough job asking for extras. Please do not call and bother me is how I feel.

    Thanks for your vote!
    CheapOair
    Response from CheapOair

    We appreciate the feedback.

    Verified purchase
    Staff

    Reviewed Nov. 29, 2023

    Not the greatest circumstances but I still managed to get a flight short notice in order to be there for the people I need to. I got the flight booked, picked my seats, and paid all between tasks at work which was incredibly helpful. Thank you for a convenient and easy process.

    Thanks for your vote!
    Verified purchase
    Refunds & Payouts

    Reviewed Nov. 29, 2023

    I believe that my seats that I had chosen were reserved for each leg of my trip. Now I find out in the 2 day confirmation that 2 legs were not reserved and that I have to pay extra to choose them again. Of course there are not 2 seats left together and the seats are twice per seat what I paid for the seats I had chosen before. I will never use your services again.

    Thanks for your vote!
    CheapOair
    Response from CheapOair

    This was booked online by the customer, at this time all seats confirmed.

    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 28, 2023

    Can’t wait for this adventure! Me and My husband 1st trip after 14 years.. We never get away. Now that our kids is old enough we can travel at least 1-2x a year just us. We excited for many more travels... Of course we also have plans with our kids.

    Thanks for your vote!
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedOnline & AppRefunds & PayoutsStaffBillingHonesty & Transparency

    Reviewed Nov. 28, 2023

    I was searching this travel website for a good deal, I decided to try calling in to one of their agent as the prompt said they would most likely find me a better deal that might not be available on the website. The agent was impatient and pushing the sale on me, when I hesitated on the date changes that would occur with the offered deal. The agent lied to me when comparing other options saying that the one she found offered free baggage and the option to refund (which the other one did too) in the end, I agreed but I did not know I would be paying $400 in service fees to her. If I had know there was such a high amount in a charge, I would not have gone through her especially when I found the same flight on their website, expedia, and the actually airlines for cheaper.

    I called in to customer support and there has not been any resolution except for an offer of a $100 refund and the audacity to mention that their baggage coverage insurance payment bounced back from my card and if I would like for them to try the payment again. I was flabbergasted. I am extremely disappointed and would not recommend using them for your travel bookings.

    Thanks for your vote!
    CoveragePriceRefunds & Payouts

    Reviewed Nov. 27, 2023

    Booked two tickets to Italy and paid extra $141 for assigned seats, never had an assigned seat on any of our flights, one flight we were not able to be seated next to each other. Booked a car through CheapOAir, When we arrived at the car rental we were told they don't deal with CheapOair and we were forced to pay for car rental and insurance a second time. Avoid CheapOAir at all costs.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 27, 2023

    Thank you! Wonderfully comprehensive service. I don't think the name "Cheapo-Air" describes the service....It was not flimsy in any way! I had an easy time with the website and platform...Easier than others, and then I received a follow-up call to make sure I was satisfied. Hopefully all will go smoothly, but so far so good!! Thank you very much for your help and for your follow up.

    Thanks for your vote!
    Loading more reviews...

    CheapOair Company Information

    Company Name:
    CheapOair
    State/Province:
    NY
    Country:
    United States
    Website:
    www.cheapoair.com