CheapOair Reviews

I am not very familiar with internet booking or ordering anything on the internet, but since I was interested in a trip to Europe and needed a good price for the flights I decided to try it. The booking with your company was easy and fast and the price to my liking.

I see on the Hotel Price Details that there is a entry for $2223.44 and it should be $1110.46. Stella may have gone over this with me, but not sure. My head is still spinning from all the info. I do have a sheet that says there was a cancellation for something...don't have it at hand and I would be reimbursed. Can you tell me what that was for? My total is $3,691.61 which is about $1,000 or more over what it should be. Does that have something to do with a cancellation of something..the room??? Oh, on the review that I left before this one... NO. I have not received any incentive for doing that one. Thank you.

All good... Everything came through this time, I got sick last week and had to miss the flight, transfer to a later date rejected... Disappointed considering I've booked through you people all the time and there's one hiccup and I get tossed to the curb... Sad.

Forget what brought me to Bangkok... I had a jolly time; Let us concentrate on the nightmare CheapOair has pulled me through: from a botched ticket reservation to obfuscating any responsibilities about their unacceptable client service. I originally purchased a round-trip ticket and paid over $425 for seat upgrades; I am a tall traveler and understand that seat choices are now an upcharge. I was promised the seat updates would be honored on the new sets of travel passes issued. Indeed, I received a ticket confirmation reflecting the changes and my paid seat assignments. However, at the airport check-in desk, I was made aware that these seats were invalid, and the attendee explained that the seats assigned to me were no "upgradable" choices. I could not reach CheapOair from either LAX nor Bangkok, and on my return flight, I was again told that the seat assignment on my ticket confirmation was unavailable.

CheapOair was recommended to me from my daughter. They are much cheaper than other companies I used in the past. I will be recommending CheapOair to family, friends and strangers who I have conversations about booking flights, hotels, and car rentals.

My booking and itinerary is confirmed. Thank you for your assistance. I always book on CheapOAir and it's good there is an option for installment and extended payment using Affirm. The website is good and easy to understand and book online. I'll continue to use CheapOAir for my future booking.

Hello. When I booked hotel I tried to chose smoking room but I couldn't write any note. I wish to add it for my request and put it as option for coming booking so it would be easy for new clients to chose

I booked the ticket 2 days ago. I got charged half the amount and not the full amount. On 9th Feb 2023, I check my flight status on the website since I had received no communication via email and saw a payment error. Their website kept throwing me in a loop. I click on congratulations and it took me to the error page where it asked me to update my payment. When I clicked on update me payment it took me back to the confirmation page. So in short the website was of no use.

Great experience each time I visit the site. I am able to find some great deals within my budget that ALWAYS keep me checking this site first before looking on ANY other site. Once I compare; more than likely Cheap-O-Air wins out 99% of the time.

I’m so confused from the information that was provided to me by 2 different agents about booking a flight that I had to cancel in December. Even though I finally got booked, I don’t see any confirmation of that in “my upcoming trip “. I was told that I could choose my seat at no extra cost; when I tried to do so, it showed that I would be charged a fee. Don’t know what to do.

I bought 2 tickets with costs of $2,247.98 on January 19, Immediately they charged the money to my card, after 3 days they canceled my return trip. From that day on I started calling for help to get a return trip, calling every day, and they are never able to solve the problem. They neither accommodated me on a return trip nor do they want to return my money. They told me that it is the airline that has to return my money, they passed me from person to person, and no one could ever solve me. I also called the Israeli airline called (EL AL), the airline tells me that it is Cheap O Air who has to return my money. I have been calling day after day Since January 22 that they canceled my return trip, neither EL AL nor CheapOAir wanted to return my money. I would never recommend that you buy tickets with CheapoAir or EL AL. You are at high risk of having their flights canceled after the money is charged.

Even with fares in Central America you search a fair price, anyhow you can arrange better prices from cities around. Check with other airlines and airports. For example Volaris and others, Avianca is not a good choice anymore. Many complaints and no office to make claims.

My card did not allow for a 10 dollar fee and a 108 dollar luggage fee. I was sent a link and paid for the 10 dollars by another card for the luggage. I was told to call. But that is very expensive from Egypt. I chatted 3 times but nothing happened. I asked for a an email to be sent to me and I would add a new card. Nothing. Today I called, and after 30 minutes on line I was told I would be called. What a waste of time and money. I live in Egypt. I work. How are you going to call me? Just send me an e mail for the 108 dollars and I will add a new card. Very simple. Sorry but I am NOT impressed by your service at all.

The website was very easy to use, Manage to book my flight with comfortable Ease! My itinerary was sent to my email, May I ask to make this page Shareable Wanted to send my Husband a clear copy but could not. Thank You! I will refer My Friends, Had an Awesome Experience! Stay Blessed!

Affordable price for us at this time. Very easy to complete. So happy I get to send my husband gets to visit his elderly Dad before time passes us by. Quick response and confirmation to my email. Mahalo plenty for this website. Satisfied repeat customers.

Your business is a fraud. You claimed to have a reservation for me only to send me a cancellation 2 days before my travel including my hotel booking. Now you want me to buy a new ticket at current price and do same with the hotel. That is terrible service knowing that I am supposed to travel to my daughter's walk prior to her graduation.

Always try to book ticket from airline company website. I booked ticket from CheapOair and single alphabet was misspelled ‘n’ instead of ‘m’. I called cheapoair to correct the single alphabet. They refused and I have to canceled the ticket and rebook the ticket. They charged additional fee for the cancellation and the price of the ticket is already hike. So my suggestion is never buy ticket from third party agents. Very disappointed.

Thanks, for assisting me to reschedule my flight, from 06 April ’23 to 07 April ’23 going to San Diego, California and returning date from 01 June ’23 to 02 June ’23. Customers service are Excellent. They assist me well in a good manner, I’ll recommend it to my friends.

The company has resolved the issue.

The site is easy to read and following step by step, only thing is kind of long from one step to another. I also don't see too many airlines, I would like to see other airlines so I can compare rates and times.

Dec 23, 2021. According to United Airlines in PHL there was bad ticketing/billing from Cheapoair. United Airlines could not confirm billing from Cheapoair. Missed my flight on this day. Had to spend a night in Philadelphia. UA issued a boarding pass for the next day’s travel. Reached out to Cheopair for the hotel's cost reimbursement but no luck.

Purchased flights with cancellation insurance (work-related trip). Got a positive covid test a few days before the trip and tried to cancel the tickets - turns out it's a scam. I would suggest avoiding the site by all means - what you see below on their site here is simply a lie. https://www.cheapoair.com/miles-away/6-reasons-to-buy-travel-protection-with-your-next-flight/

I found the website easy to motivate and schedule. Very concise with expectations. Although I am in shell shock over the new prices for extras, I did expect some of these. Such is life. Thank you for making it easy peasy.

As a first timer using CheapOair, it was a great experience. The customer service who called has been very helpful with the options. Apologies I forgot her name but I commend her. Will surely use CheapOair in my future flight bookings.

I found my trip needs immediately and was very happy finding the times of the flights and seating to my liking. Quick and easy. Good price and I'm hoping all goes well on my trip and back. Thanks. Everything was easy to understand and I received my booking confirmation and easy to print. Thanks again.

Not sure I appreciated the follow up call that said potential span and called back 4 times to convince to me select a seat. The airlines always work with me. Overall a good experience though and I will use this website again.

My daughter bought me a ticket to visit her. CheapOAir sold her a ticket for a "disconnected flight", which means the connecting flight is in a different city without enough time to reach your flight. She had to pay $1000 to them to fix it or just lose the $2000 she spent on the flight. Horrible company, should be shut down for fraud.

I like to travel with Cheapoair because it’s safe. When I’m in plane I feel very comfortable. I don’t have no fear and I save a lot a of money with this company. Thank you guys for always be there to serve the population.

I have been booking through CheapOair since 2018 and I am very satisfied with them. The website is user-friendly and when I need any assistance in person, they will respond immediately. I am very happy!!!! I will recommend CheapOair to all my friends and family. The Paperwork is easy to understand and always sufficient.

The worst flight experience of my life and the worst booking agent - I faced a difficult and bitter experience - when I booked a ticket from Amman to Doha through your platform - and via Flynas - the transit was 22 hours inside the airport - and I expected to get facilities for rest and sleep - or even change the flight or at least get out of the airport to the hotel and I did not find any Help - the airline has declared that it is not responsible - and the platform and the reservation agent too - they did not help me.

Am not able to pick my seats, did received email with a link to complete this item but it would not let me when I tape on the marker for seat assignments. I'm requesting a new link be sent to me to compete the seat assignments.

We had a terrible experience with this agency and we will never buy tickets from them again. Last year in August we traveled to Europe and our returning flight was delayed. We were in the airport waiting for our flight and the workers at that terminal told us that the our flight was first canceled and then delayed. After that, we lost our connecting flight and we had to stay in Germany until the next day. This agency didn't contact us about any changes. We were supposed to come back home on Sunday but we came home on Monday. After that chaos we came home then called this agency and they told us they are not responsible for any delays, and they don't have any control of the situation. Poor customer services, Don't ever buy tickets thru them!

The CheapO agents have been very helpful in resolving my problems. After a disappointment at Christmas time with my travel plans, they were able to reschedule my flights to an future trip. Then, when the airline changed their schedule, CheapO was able to rebook me on flights on the current schedule. The agents are always taking time with me and being very courteous. They are tops in my book!

Best price I've seen, this is the second flight I've booked in about 3 weeks. The site is pretty straightforward, so navigation isn't too difficult. I am hopeful that air travel isn't experiencing many delays when my wife travels to Florida and back to Oklahoma.

There were some issues when I bought the airplane tickets. However, CheapOair saw the review and contacted me. They solved the problems which show that they care about the customer. I knocked one point down because I really resent that I have to register to ConsumerAffairs to write this review.

Very easy to book through your site. Much easier than directly with the airline. I first tried to book directly with Pegasus Airlines but the payment option didn’t work. I tried several times. No way to contact them either. I am happy I could book through your site.

It was easy to get my tickets with CheapOAir.com The total price for my ticket was great. My connections were great. I have used CheapOAir before and have always been satisfied, I’m looking forward to my trip in April to Cheyenne, WY.

I got very poor service, I was put on hold 3 times for like 15 minutes each time and they could not resolve my issue. I asked for some compensation since I did not use my ticket for the flight. They had sent me 2 itineraries and so confusing.

I found booking on CheapOair to be very easy. The experience was overall great. The added help with the alternate dates is a great feature and was an asset in planning my trip. It was my first time booking my own flight and I felt confident.

Right now if did the booking and I am waiting for the travel experience because I purchase two tickets. So at the and of the travel I will be able to give a full review on the experiences of each travellers.

We have chosen CheapOair for years because of the good prices. We flew just recently (Thanksgiving) and didn't have to pay extra for our seats, they were included in the price of the ticket. We also didn't have to pay for our carry-on, also included in the price of the ticket (checked luggage was extra). When we booked this flight, after the fact, we are told that we have to pay for our seats and carry-ons. That is a double shock.

I like Cheap o and find the best deals here, and I like that I don't have to deal with the airlines directly to get my cheap deals. I don't really have much more to say except please keep providing this service. It greatly appreciated.

Not good service at all. I keep calling for last 3 days regarding to change middle intitial just to be then they asking me by trip advisor for 59 dollar then they you may go airport and ask them to change if not then buy new ticket for over 5000. Dollars.

I want to unselect my seat. I did not know you would charge me 19 bucks for selecting an economy seat. I am just being cheap so you can understand where I am coming from. This is not the first time I have used the service.

It all went smoothly in purchasing my airline tickets from LAX to Munich. Looking forward to using your website again. Thank you. Trips like this one we are taking takes lots of planning. Thank you for helping me make it easier.

I have arthritis and I did not find any information on seat selection in regards to more leg room. I know there are seats available usually for a price that have more leg room this time that was not an option of choice. Why? I do not understand.

I have used CheapOAir for many years and am never disappointed. Their pricing is very competitive and their website navigation is the best. The customer service representatives are friendly, always available to answer questions and are very helpful in resolving any issues.

An extremely easy to use user interface and a nice variety of payment options available as well. Found optimal booking in a matter of minutes with no fuss. I will absolutely be using the site again for future browsings and will recommend to friends and family.

I booked flights through CheapOair that were cancelled due to covid. It was impossible to get through by phone, which was understandable due to the large volume of people whose situation was up in the air at the time. Eventually after filling out a form, I was sent an email that the money I paid would be credited to my CheapOair account. There was no mention of any expiration date and when I called to check, their phones were still encouraging people to fill out a form due to large volume of calls due to pandemic. I filled out a form and received an email telling me "no further action is required from you." and was provided a number to call when I'm ready to rebook.

This was the first time using CheapOair.com. The site was really easy to use and gave great flight options. It was great to have alternate flight time and date options available to save money. The site was very simple to use. Will be using again!

I had exceptional experience with booking my flight. I would highly recommend usage of CheapOair. Just so easy with the format of booking with CheapOair. I will surely let my family know about CheapOair when get together this year.

I have use this service for at least 3 years every time I want to book flights online. It literally gives you the cheapest flights available from a variety of airlines and other options. Your team is serving the world with excellence; keep it up!

We used to regularly use CheapOAir.com. We recently tried to book a trip and were quoted $3,000. I called in with a question and they said they could do the trip for $2800 to help out. The phone was hard to hear so he got my call back number and called me back. As he was processing my card, we get disconnected and he never calls back. I call back about 2 hours later, and I'm told my trip went from $2800 to $3800! They wouldn't honor the price so I got pissed and told them never mind. THEN, I jump back on their website a few days later and I see my trip is not $3k again! So I call in, verifying everything before I book. This time the guy says he can do the EXACT trip for $2900. I say go for it, then he goes, "Oh wait, now it's $3200". I say "well I have your website right in front of me and its $3000. He says "then book it there", so I do.

I booked Air India ticket through CheapOair. Before two weeks ahead of flight My pregnant wife found complications. I read through Air India accordingly issues family emergency shouldn’t be charge any fee but CheapOair said I have to pay cancellation fee plus CheapOair service fee and no receipt provided. They charged hidden fee with explained. It’s very bad company and they lied about their rules and Airlines policies when I spoke with Air India and I have told I should not get charge any cancellation fee cause it’s emergency.. Scam business. Be aware from CheapOair…

Your website was very easy to use. It was easy to navigate. And the prices were really good, too. I will continue to use your website in the future. And I will recommend it to my friends and family. Thank you!

Price on tickets increased $300 while I was on your site booking tickets. I spoke with customer service without any satisfaction. Is pricing so dynamic that it can change in the midst of a booking? It would seem reasonable to expect that ticket pricing would be "locked in" for a short period while the process was being completed. I am left feeling as though I have been baited and switched.

I try to manage my flight by using the airline code given by CheapOair, but the airline does not recognised the code. I am stuck as whether CheapOair have confirm booking for me or not? I worry the airline will not accept CheapOair confirmation. Thanks.

It is fast and easy to book a flight no matter where is the destination. Also ticket prices are very reasonable. My family always finds tickets no matter where we want to go at Cheapoair.com and we are always glad to use this site.

Excellent service. Thanks!!! Agent providing service was excellent... and very helpful. Please don't send another feedback request..This makes the service annoying. I already said what I needed to convey. Excellent service. Thanks!!! Agent providing service was excellent. Thanks again!!!

The booking was smooth and very comprehensive. I will continue to use CheapOair for most of my travel plans and will certainly recommend to as many people as I can. The website is very easy to navigate. This is a no brainer to use website and company. Please continue the excellent service. I will certainly be back for my next trip.

!!Buyer Beware!! I had originally purchased a flight to Missouri to see my daughter graduate from military academy back in 2020. Thankfully I purchased the insurance to protect my flight against any unforeseen cancellation. Covid obviously had an impact on my flight and so it had to be cancelled. I was sent an email stating that I had until the end of 2021 to use my credit with American Airlines. I made a reservation in December to book a flight in June of 2022. Which I made sure to again purchase the travel protection which my credit also covered.

My 3rd trip booked thru CheapOair and I’ve never been disappointed. The site for booking is easy to use and I recommend it to everyone I know. The prices and selection are always great and so far none of my flights have ever been cancelled or delayed.

Excellent customer service, is a bilingual service, and the platform is very fast and easy for understanding, a viable the 24 hours with the a lot options in the different companies the Aeroplan, and the best options for payments and the best prices.

I needed to purchase a ticket at short notice and was terrified that the cost would be exorbitant. As I compared the offers from several companies (eg. Expedia, OneTravel) it became evident that Cheapoair had the best offer. Indeed, after I purchased a ticket and travel protection I had still spent less than the ticket's starting price with other online travel companies.

I have been purchasing tickets from CheapOAir for over 6 years and have always had great service. In my dealing with CheapOAir the people that have spoken with have always been, extremely knowledgeable and very helpful. For this reason I have remained a faithful customer.

Want to play lottery on if you're flying out today or tomorrow? Come to CheapOAir. Want to see your itinerary stay the same, but flights change 3-4 times in a week? Come to CheapOAir. Trying to deal with their "customer" service was worse than getting dental work done. Had a family member's flight changed numerous times in under a week, and all they can say is "it's the airline's fault, talk to them." But the tickets were purchased through you, Mr. CheapO. "We don't have the flight information, but everything is the same as the itinerary we sent you." Tell that to the Airlines' attendant that's pulling up no information for the customer that was supposed to be on the flight. No cancellation or notice of delay was sent, so how is this good "customer" service? Well, it's not. Zero stars is a more accurate rating but that is not possible unfortunately.

Your agent was Excellent with regards to providing assistance to me. Very Professional and easy to understand, and if I were looking for someone to work with me in my company, she would be an excellent person for me to hire.

bookings and commitments arranged in Manila already, so cancellation is out of the question.

Overall it was a good experience but I wasn't able to redeem my points and to get the 20$ offer off my booking. Currently I am in Algeria so I wasn't able to reach the 1800 number so I could speak with a customer service representative. I have to call when I get back home.

I Discover using CheapOair is one of the ways to find a reasonable Flight when all others are not available. All the other Carriers were not offering the dates and times I wanted along with getting a better price made it easy choice to go with CheapO instead., I'm glad I did, off I will go. Thank You.

I booked a ticket for two passenger a month ago using the phone. I made sure to receive a confirmation email saying my booking is confirmed. A day before, I logged into my email clicked on the link they sent me by email and saw that my booking was indeed confirmed. There is even the ticket price and everything. When I arrived to the airport, they told me my booking was not scheduled.... turns out CheapOair did schedule my ticket and never called me to check. I lost transportation, hotels and vacation days because of them mishandling my booking.

I did not receive the usual e-mail on completing a ticket purchase ... about 1 hour later I received an e-mail stating that the ticket purchase failed, and I was given a link to a new flight. I booked a flight using the link provided ... and I purchased a new flight. I am happy with the result, as the link provided gave me a better price than my original attempt to buy a ticket. Thank you very much.

This was a great experience and very easy. The rates were low and reasonable. For our next trip I may use this website again. If you need to fly this website will help you to get those tickets! Thank you!

Purchased tickets for a work trip with my husband. I bought trip protection because I have kids at home and who really knows what could happen. Well the entire family caught COVID a week before the trip. I immediately called to get a refund and dealt with many people who were unable to refund our money. Both be the trip protection People and CheapOair representatives. My Alaska credit card also has trip protection for any travel purchases made on the card. I called them and they filed a claim and ultimately decided to refund our money.

Today, CheapOair took a piss on me. They gave me a coupon for 0.09 cents. I booked a flight from Toronto to Washington, then a lady called me to explain that if I buy a seat, they will give me a discount code which can be used for a returning flight. Thinking I would save some money, i paid for the seat $13. After a week of explaining what they promised because the agent never left a message or note, one agent finally offered me the coupon to book for my return flight. I was happy at first, then the moment I applied the coupon, I saw that it saved me 0.09 cents. This is funny and so frustrating at the same time. After a week of calls to get my discount and after paying $13 extra for a selected seat, I got my coupon worth not even a dollar. Never again. If they call you back, tell them to shove it up their **! Bunch of scammers! **- coupon.

Excellent service and professional customer service. I would highly recommend the service. Thank you very much for the great service and for the professionalism. We appreciate your service and help. Thank you very much for excellent service and professional customer service.

I cannot figure out how to check in. I have been getting several emails but when I downloaded the CheapOair app, it didn't recognize my email address and I could not access trip details. So why can I receive all your emails to my account email address, but the app says it's an invalid address?

This is not a satisfactory request crio-me a client who is satisfied with his itinerary to date and the trip is not until next February and if there are airline changes and other difficulties then my feelings might be different.

While it was very easy to book a package (air + hotel), it was difficult finding out the actual hotel reservation # for use. In addition, I was unable to make any flight changes prior to my departure; however, once I landed I was able to make return flight changes accordingly in order to avoid a winter storm in my destination city. I will say that the customer service representatives on the phone were all very courteous.

Very efficient and fast service to me. I wish you guys keeping this way, I will look for you in another time for vacation and hotel, good job, good working recommendation for other people who look to travel. I spend like 10 minutes with the chat and the same the flight the I need.. Thank you.

Very easy to use & helpful when changing different trip parameters such as days & flight information, especially the NEW Recommended Flight tab. This will change the costs & itinerary including # of days for hotel stay, etc. Also, received a phone call after booking just to confirm it was me making the plans & even asked who the other person would be.

Simple process and found a great deal and plan on using this site again for future travel plans. I have gone through other sites and it could get overwhelming with all the information and having to click around. This site was easy.

No problems so far. I received all the confirmation as needed. Of course there may be weather issues and other travel delays, but that is not the responsibility of Cheapo Air. So far I have not experienced any problems directly connected with Cheapo.

I really appreciate the booking because I got help directly from someone via phone call. Excellent customers care. This move promote encourage with customers for future booking during difficult. Even representative in Windhoek very responsible. I will recommend CheapOair to anyone. Thanks.

Booked got hotel and air confirmation, got a call 2 hours later that the hotel was fully booked. OK, stuff happens, guy told me he would call and verify that there was no open room and would let me know the next day. I told him if there is no vacancy to cancel and credit it back. After 2 days without hearing back I called again. Told my reservation was changed to another hotel. This was after I told them no and without my permission so I asked again for a refund. They started saying there would be an $250 charge for cancelling if though their own site made the mistake of taking a booking when there was no room available. I think this is their business plan. Make money on cancellation fees when taking bookings that can't be made.

This is my first time booking with CheapOair and it looks great. Am happy with my experience. I use CheapOair for my next travel plan in the near future. Let us know if you have any flight sales. Thank you very much for your support.

Everything was handled very well. Was notified anytime there was a change, even if it was only minutes or change of flight numbers. I was offered to buy luggage changes at the original rate, not the usual hit at the airport gate.

I booked a ticket on your website, my account was debited and I never received a confirmation. I missed the flight and still haven't received a refund. I need the refund. My bank is saying the money is with CheapOair.

Hello, I had the worse experience with CheapOair for my first time using them. Arrived to the airport on time and arrived at the gate at 6:45 for 7:09 flight. The gate was closed already. I have been calling American Airlines and CheapOAir for over 4 hour to get refunded and another flight home to make jury duty tomorrow. No one could help. The customer service staff was COMPLETELY rude and gave no assistance. AA continued to tell me to contact my booking agent for assistance. I even asked to speak to a manager and the representative from CheapOAir argued with me stating that I can’t speak to manager. Then put me on hold for 20 min. YES!!!! I held purposefully for the entire 20 minutes. I will NEVER EVER use them again.

I purchased a round-trip ticket from Baltimore to Augusta, Georgia to watch my daughter compete at a horse show. I purchased insurance at the suggestion of the CheapOair representative when I explained I may have to come home early. I was told the insurance would protect me in the event of a flight change. I purchased the insurance and have receipt of payment. I had to return a day early as feared and called CheapOair to change my flight. They told me I could not do that because I had basic economy fare. I asked, "Why then did I buy insurance"? The representative had no answer.

I have used this website many times and have found it easy to use and efficient. I have learned one thing from my past, go for the direct flights, because airlines always screw up connecting flights. Use the website to start, but spend the extra money for direct flight.

THANK YOU FOR YOUR TOP SECURITY PROCEDURES. EVEN THOUGH IT'S DIFFICULT TO COPE UP DUE TO TIME CONSTRAINT BUT IT'S WORTH THE SECURITY. LOVE TO WORK WITH YOUR ORGANISATION. AND ALSO LOVE TO HEAR FROM YOU. SINCERELY YOURS: MARCELINO 09-12-2023 THANKS....

Easy process, nothing much to say. Not too impressed that I can't attain UA miles for this airline as I don't use the services that much of the airline booked. All in all the booking process was very simple, quick and easy.

No alternative flight was sent to me, as written in the mail. I was given a 2-stop flight, instead of a 1-stop flight. No compensation. I wanted free seat choices. In the past, when I wanted to make a change, I had to add $500+. Cheapoair is not compensating me at all.

Very fast to access and the system is very user friendly. Help can be found on the website; I will recommend to friends and family. Cheapest flight I found. Been using for several years now, and will continue using in the future.

Your service was quick and easy. All went well and we received our confirmation right away. I don't enjoy all the add-ons though. There were too many choices for seat choice, insurance, cars, hotels, etc. I will use you again.

The booking process was clear and easy to perform. The site is easy to navigate. Overall satisfactory experience. The booking process was clear and easy to perform. The site is easy to navigate. Overall satisfactory experience. Writing this description is a little bit difficult.

Preparing and safekeeping travel docs for safe and sound journey. Just downloaded the airline's app to register and confirm my flight. Uploading necessary travel docs for a smooth travel. Baggage and travel restrictions infos were tick for proper disposal. Even checked the details for better upgrading or not. Subscribe to Travel Protection & Travel Assist.

When looking for a flight out of country, CheapOair made it very easy for me. I was able to book my flight with very little effort. It was quick and the price was absolutely great. I will be going to book my next trip with CheapOair for trips to come.

I have got my travel details, just waiting for the electronic ticket. I checked my travel booking on the plane's website, it hasn't been detected. May have to wait a few more hours. For the best CheapOair travel.

I booked my flight with them and after a week or so I decide to pick my seat on the flight through CheapOair website. They charged for all the seat on the plain so I said this doesn't make sense so I called and someone pick up. The lady lied to my face telling me that, "Yes you have to pay for every seat and once they sold out we will cancel your ticked and refund your money," and I later find out that it was a lie. So I called the airlines myself and was able to select My seats for free. I should have learn for that but giving them a grace I book my hotel through them. After about 3hr 40 min I found out the hotel is not a safe place to stay so I called to cancel my reservation and they said, "Oh we can't cancel. Even if we do we can't refund your money because we didn't charge your card," so who did?

I have an important function to attend in South Africa, I book a flight through Justfly, after two days, they wrote me that the booking was cancelled, no reason was given. My travel date is coming close and I have a budget, I remembered CheapOair and decided to try one more time. The booking was easy and quick, I got a better deal. I'll recommend cheapOair to other of my family and friends.

I do not have questions. Thank you. My flight ticket is fine. It was easy to fill out the form and everything worked well. I am very happy with the ticket and I look forward to my flights in May. It's going to be a great experience.

Quick and convenient, have used the site many times before Covid. Haven't had any issues whether it was for flight bookings or hotel. Many of the bookings have been more than satisfactory and in many cases used the same flights and hotels for convenience and great service.

It was a great experience and the cheapest flight I was able to get! It was fast and accurate information. The extra costs were easily explained and I was able to choose which ones I wanted. Before I looked to book there I could only find flight for a thousand dollars or more, I feel I saved a lot of money buying from you, thank you!

I was travelling through Cheapoair for the last six years. It was easy, simple and perfect website. The rates are very much lower than other agencies which are claiming themself as cheap flights. Fast and simpler columns to fill up and easy steps for printing. I always enjoyed while searching or booking with Cheapoair.

I always meet all my needs here. Easy site navigation and quick checkout. They offer a variety of checkout modes which is definitely flexible. I highly recommend others to use this site for travel needs much appreciated. Lastly they offer different rates to fit your particular budget. I tried to come up with any room for improvement but they got it all so I can't complain. Thanks a lot CheapOair.

Hi. I booked my tickets to india through your agent, my confirmation no is **. They charged me us 1075$ extra over my fare, when I asked them they told that it was charged for seat selection, that I never told agent or did by me. I called customer service right away but they never escalate or refund me, now they are telling it is system issue that I was charged and can not be refunded. Worst service ever I faced, never will try next time, will tell my friend family not to use these scammers.

*Purchased tickets. *Canceled flight 7 hours after purchase due to a work conflict. *Was charged cancelation fee of $49.00 + $19.00. *Never received the $138.60 for the rest of my ticket. *They claim that they reimbursed me but haven't yet provided me with the reimbursement date. It is not on my credit card statement anywhere. 16 days and Still waiting....

This time a talk to a lovely woman that help me to solve my problem. I will keep do business with CheapOair.

Finally, their supervisor named Emerie (hope my spelling is correct) resolved the issue, make me happy at the end.

I booked my husband and I a flight to Las Vegas for his birthday. Cheapoair charged me $235.98 for seating arrangements that I did not select nor agree to. When I called the Customer Service Dept within my 24hr guidelines for any refund, they said it would take 10-14 days. It has now been 2 months! Every time I call I get a different response. DO NOT USE THIS COMPANY UNLESS YOU HAVE MONEY TO WASTE!

I purchased a ticket for my husband, my son and I to travel last November with CheapOair. However we haven't received our passport in time to travel so I called and I canceled the flights. Was told by one of CheapOair representative that I can use the flight within a year. I also asked her because my flights was very expensive, "What would become of the money that I have in?" All she said to me that all the fees was already taken out of the account And the only thing I have to do now is book a ticket whenever I'm ready to use it And if the ticket that I buy is cheaper than the money that I have all I have to do is buy the ticket and the remaining credit gonna always be there for me.

In July I booked some flights with CheapOair. One of my flights, KLM flight 948 on Sept. 30 from Belfast to Amsterdam was cancelled by the airline. I received NO notification from CheapOair regarding this cancelation. I found it out at the airport. I called CheapOair to get help, for 5 hours, on and off, every call I was put on hold. Due to the cancellation, I missed my connecting flight and train. I had to purchase another plane ticket and a train ticket.

Cheapoair has been great website, I’m been booking with them since 2013, and no matter where my next destination is they always have great deals to choose from. I recommend it for anyone looking for a trip any time of the year.

Not so bad for booking our flight easy and fast. I only need to have seat selection as I have knee problem and need space for my knee. It's a 9 hrs lay over in taipei. Is there any way we can go out and see around taipei?

As a Senior I was very pleased with the services. They were very helpful in assisting me with my travel plans for my trip back to Canada on November 21, 2022. I will certainly consider using CheapOAir with my travel plans in the future.

Very Pleased with CheapOair booking program. I always book my travel plans with your establishment and recommend it to my friends. Very knowledgeable and kind to help if a need arises. Great staff. Great prices and always update the deal information.

CheapOair offers competitive price and it is easy to search and order air tickets on its website. I have used this site for a number of times and I enjoyed my experience with CheapOair. I would recommend my friends to use CheapOair for their needs of purchasing air tickets.

Flight was canceled with Cheapoair, and was told we were going to be charged a $75 fee to cancel our booking with the airline (while verbally verifying this was the only charge), which turns out to be untrue. Now they, and the airline, have taken hundreds of dollars from me and all without informing me of such. Can not get return calls from management when promised for the last 2 weeks. This is after each time you call you spend hour(s) on the phone explaining the situation to the staff again, as they seem to not know what is going on. (Even though they tell you everything is documented by the end of the call). When inquired on receiving an emails to verify what we are being told for each call, they will not supply you with one for your records as "they can not do that". I would NOT recommend using them.

Easy to book and hassle free, seem to be the best flight and layover, just waiting for seat assignments. Check other sites and this one seem to be best. Got confirmation right away and all details were correct.

Hello, I received a email, specifying that my booking number was cancelled!!! I need this flight, please!! This cancellation is a mistake!! Please help me with that! If I click cancel this book, that was an error. I DO WANT THE AIR TICKETS. I NEED THEM!!

I am fully satisfied with the trip and I will recommend Cheapoair and I will use my future trips too. It was hassle free and more confidence as I have added insurance on my ticket and the cheapoair communicated regularly on my trip.

The reservation process was easy and quick. All instructions were simple to follow. I received a follow-up communication from CheapOAir. I was provided with all of my travel plans and related information quickly. I appreciate the transparent appeal of the CheapOair website.

Very easy to use. Used it for the first time and will keep on using Cheapoair. Flights came up in an easy order to pick. Others a little difficult to read and pick. My wife had used it before and recommended it to me.

Great service and with very good quality, it is the best airline in which I have traveled. I would not change it. The attention they give us and the security they give on flights, this airline gives us a lot of confidence and the flights are very comfortable.

Cheapoair made it very easy for me to review and provide alternative travel plan schedules. I was very satisfied with the airline flight schedules and the alternatives and I could easily compare the various flight costs. I will definitely revisit the website on future flight travel plans.

Return flights from Vancouver to London. Very easy to book. Very competitive price. I am really hoping that there will not be any problems with this booking as I have had multiple problems with other companies.

This experience was simple and to the point with a great price. I will do most my travel plans with CheapOair in the future for me and my family. I will also tell all my friends and family to book through this site as well.

A few months ago I booked a car on Cheapoair's website, then cancelled it because I found a better rate the same day. They did charge my Amex CC, but never confirmed the booking! Then after cancellation, they confirmed the cancellation of the non-existing booking, but never refunded the money. I disputed the charges successfully, but they kept $ 13.95 as 'an administrative fee", as if their error was my fault. Do NOT do business with these guys-if the rating could have been 0, I would have given it.

I can't express, factually, the poor service I received in the 200 character limit in this review box. They charged me over $600 to move a flight and didn't move the baggage allowance. Cost $300 more.

CheapOAir added expenses to the airlines ticket without consent, and when the issue was confronted the customer representative stated it was non-refundable. The customer service representative kept interrupting and stated “You’re not getting it, I will make you understand”. When I interrupted her so I could state the issue she placed me on a 40 minute hold. I waited to see if at least a manager or someone who would be willing to help would come on for CUSTOMER SUPPORT. This company is unprofessional. Do not book with them.

Very unreliable link. I do not recommend. They cheat and rip off money. They don’t think about customers, they only need bank data and that’s it, money starts to be debited. Then you won’t get through to them by phone. And the money has to be returned through the bank only.

I booked flights for my family for the trip next years and the flights has 2 stops but the first flight and the last flight has changed and when I contacted them to see what they can do or change the flight for me and they just let me wait and wait and doing nothing but told me to call them back in 48 hours and then I called them again and they said 3 weeks later. Now I can't call them anymore. They said they just receive the phone call that have trip in the next 7 days because of high volume even I call them in few days or earlier in the morning.

I thought I was calling the number to American Airlines, when they answer the phone they only say reservations. The operator proceeded to pretend he was an agent for American Airlines. I booked the flights and couldn’t understand why they were more than what the website posted I kept saying that. He kept assuring me and fast-talking me through some fees that this was normal, it was not. I did a chargeback and won. Booked directly through the airlines. These people will lie, cheat, and steal to get your hard-earned money. Unethical is a nice way to describe them. If something happens to your flight and you need help from the airlines to either book another one or get a hotel you are screwed if you choose to book through CheapOair. You’ll be sitting at the airport while the rest of your party or family travels on if there are any delays or cancellations, you will most likely just kiss your money goodbye on top of paying more through the airline.

Subject: Need refund for my ticket and Airlines put remark for full refund. I have booked ticket with CheapOair in March, 2022. When I booked my flight, I had a layover of 3 hours, Now the Airlines made changes and the layover is 28 hours. I did not accept the change. Since past 1 month I have been calling CheapOair for help, but no luck. Is this the way you are running a business? How can such terrible company can win an award? Ladies staff is pathetic. They don’t know how to transfer a basic call, they will say please be on hold but they will just disconnect, Disrespectful.

Phone service is worse. If you option 2 for cancellation of ticket, the automated phone service puts you on long hold. They usually charge you again and again for dates cheaper even. US Gov't should put a ban on such bad service company.

Cheapoair issued me a ticket that was not valid and left me stranded in LAX. The airline told me that a refund was processed requested by Cheapoair that was not credited to me. I called Cheapoair and asked for an explanation and they made a lot of excuses. They refunded the money 2 weeks later but I had to buy another ticket double the price as I had to urgently visit my mother who was sick. The sick feeling I had and the emotional trauma I went through those couple of days waiting for a flight was horrible. I had to spend on transport up and down and accommodation waiting for the other flight out of LAX as I live in Florida. This company should not be operating.

I have booked a trip 7 months ago and pay for selected seats due to long flight, got conformation for seat payment, when I call customer service for over an hour talking to 4 different persons, no one can confirm and all they do is give you sub story, ask for a manger, no one is available, it not right and I'm taking it to the next level now!!!

At the time of purchase the agent told us no need to get the transit visa when you are transferring to USA in Canada, But we have to get the Visa, We purchased all the protection packages as they said anytime when it comes to real they all were valid within 24 hours of purchase where you can get free of charge with in 24 hours. We spent 2 days on the phone call getting transferred in between customer care and Credit department. Finally saying call the airlines directly, We spend more than $18000.

My husband and my son were supposed to fly from JFK to Amsterdam on July 5th, 2022 but due to not being vaccinated they were not allowed to board the plane. I purchased the tickets online at www.cheapoair.com but they said I should contact the airline directly to ask them about anything Covid related which I did but they didn't tell me about the vaccine mandate. I specifically said that, "My husband and son are not vaccinated. Do they need a PCR for unvaccinated people". They said, "No". When they arrived to the airport they were not able to board since they were not vaccinated. I've spend $4,627.68 on those tickets and it's been 2 months and I can't get a refund. Please stay away from them. I wish I could give them 0 stars. I have been a customer with them for years.

The flight I had booked was canceled - CheapAair did not notify me of this (I found out when I called to ask a question). They then kept me on hold for hours, hung up on me 4 times and refused to put me on a new flight - they said I needed to pay the $3000 difference to book which is against the law since the flight I booked no longer existed. I had to spend 14 hours on the phone with them to get a new ticket home - worst customer service I've ever experienced. Beware when booking with them - I will never book through them again!

July 27 at around 9pm PST I booked a ticket for my wife. I entered a wrong email address where to send the ticket. I called today July 28 in the morning requesting to send me the e-ticket info to my email. They asked all the information below and after verifying that all information are correct. They said somebody is going to do a verification to finalized my request. Passenger: Round Trip ticket from MNL to LAX. Flight is for Aug 2 ANA MNL, NRT, LAX Paid with my Credit card last 4 digit is **. Name on card: Billing address:. At 12:00 Noon PST I received a call from CheapOair, 1 ring I answered hello and they hanged up or disconnect the line.

I've used CheapoAir quite a few times to book flights and I've never run into any issues on CheapoAir's end. The site is very easy to use and it often finds rates much cheaper than any other site. Highly recommend!

We purchased a travel package which was immediately charged on credit card. We called multiple times to get email confirmation but they kept saying, "We sent it." This tactic allows them time for the credit card to accept charges. My husband created an account to access our booking only to find the fine saying we would be charged additional $80 per day at hotel and we had to extra for checked bags to the airline. The sales person never informed us and he also ensured that we paid for checked bags. 2 hours after purchasing this trip we tried to cancel due to this misinformation. We are now being told that it will take 14 days for refund. As well they will charge us $67 booking fees?? Scammers! Taking this to the government! Hope you go bankrupt!!

After using their engine to search domestic flights within Australia, I have found that none of the 3 deals presented to me were available. Furthermore this is revealed once you have entered credit card details. The message says you are not charged - I found this very concerning. My initial impression was that this was a scam to obtain credit card information.

CheapOair is currently acting on our behalf to contact Philippine Airlines to get our refund. They are saying a credit was never issued and it was a travel voucher the airline was offering. Although we disagree with all of this, We appreciate the help we have received the last day or two from Patricia, Lamar, Archie, and Sherwood at CheapOair. They are doing their best to resolve a frustrating experience.

I always buy flights directly from airlines, but this time I made the mistake to buy through CheapOair. BIG MISTAKE. The flight was canceled multiple times and they never informed me. You cannot make changes through the airline website. Customer Service has 1 hour wait time on a daily basis. Once you reach them, their system is often down and they cannot assist properly. Reservations DROP often and you might lose your money since their reservations tend to change often. AVOID them

I wish I could give CheapOAir a 0 star but it's not an option available for me. For all of you trying to buy air tickets through CheapOair, please do yourself a favor and look somewhere else. They're the worst when It comes to customer service, all they want is to get to your money, and whatever happens next is not their issue. I bought ticket during the pandemic, and the agent I spoke to over the phone guaranteed that I could modify my flight confirmation fee of cost at any given time considering what was going on globally with the Covid-19 pandemic. I had to change the date since my wife got hit with Covid, so I called and they ended up charging me a fee, they just ignored everything they had told me initially when I bought the tickets, I was never treated this way before, the customer service rep hung up on me, they just lied to my face, luckily I was able to dispute the whole transaction with my bank. Please read reviews about them before you do business with them.

CheapOair is by far the worst travel agency. I was charged $66 dollars to change my tickets. When I received the changed itinerary I called them back to ensure no passports were needed and they confirmed no passport was needed. When my family arrived at the airport they were denied boarding due to not having a passport. I called CheapOair they called United, United canceled their tickets and after hours of being stuck in the airport, United fixed their tickets they were able to leave. However, CheapOair did not fix the return flight and once again they were not able to leave. They were rebooked for the next day. On the second attempt, they were able to get on the flight but United oversold the flight and they were asked to stay another day which they refused. I called CheapOair and they only wanted to refund me $66 after I had purchased $4500 tickets. MILITARY PLEASE STAY AWAY FROM CHEAPOAIR.

My wife and I are trying to visit each other while I am stationed in South Korea. We are using CheapOair as a third party to get decent deals on plane tickets. There was a scheduled change through the airline to our itinerary and we need to accept the change to be issued our new tickets. This shouldn't be a big deal considering we can accept through either CheapOair or the flight agencies we are flying with per CheapOair policy. That is not the case though, we cannot accept the change through the owning agency and CheapOair has had my wife on hold for 5 hours as she is trying to resolve the issue. The owning agency was even willing to give us a discounted flight ticket and let us book directly through them. CheapOair has disconnected both call and online tech help from my wife as of 12 AM EST two hours prior to the customer service line closing.

In short, I booked my tickets to Bolivia via CheapOair. We arrived at our destination without issue. When we were scheduled to fly home, the airline canceled our flight for some unknown reason. I called CheapOair rep and they found me another flight a day later. When they booked the new flight they didn't include my already paid-for luggage, so I ended up paying a second time at the airport. It's been weeks of fighting with them and they just ignore my request to be refunded. This is so ridiculous. I have also asked for some sort of compensation for my missed flight because my wife and I missed work, they blamed it on the airline

This company was the worst company I've ever dealt with, please save your money and do not use this company. All of their positive reviews are false. They refuse to refund your credit for a ticket I did not use. Their customer service is horrible, their management is horrible, their entire company is horrible. They do not care about their customers. They only care about getting your money and making sure they keep your money. Don't bother using their services. They will take your money and then when you try to get a refund or a credit they will avoid speaking with you, hang up on you, as well as never refund you your money. You would do better go on a Priceline or another third party airfare provider because this company needs to be shut down immediately.

First week of April I booked our tickets thru CheapOair for our family trip to India this coming June 27. It was very easy to book. I even purchased trip protection plan, assistance, and insurance. To my surprise on June 9 I received an email from CheapOair that our ticket was cancelled and an OTP was emailed to me to confirm with them the cancellation. I never cancelled our tickets so imagine my surprise and stress. I contacted customer service immediately which took me more than hour to be connected. They said that our ticket was cancelled thru chat due to emergency reasons. I never initiated the chat, l the agent assured me that they will investigate and that they will find out the IP address of whoever initiated the chat.

We rented a car through ChepOair for our Disney trip. We landed late in Orlando but on time to get our rental. Rental company was out of cars with a long line of angry people waiting to get their reserved cars. The car rental agent just left and there was no one to talk to. It was late and we just wanted to get to our hotel so we took a $75 Uber ride. I called CheapOair in the morning to tell them what happened, file a claim and ask for a refund. Our hotel had an Avis desk their so we rented a car from Avis. We never heard back after filing our claim with CheapOair. So I decided to dispute the charge on our credit card.

Issue was resolved satisfactorily and CheapOair agent also called up offering their apologies. I wish this would never have happened though.

I’ve booked 2 tickets in advance from Dubrovnik to Prague and received the confirmation email from CheapOair. A month later I decided to check the status of my future flight and was shocked to find out that Czech Airlines do not fly from and to Dubrovnik. Apparently the flight was cancelled long ago, but nobody has notified me. Now I can’t use the credit for the flight by another airline and I can’t get the refund. Getting in touch with the agent is almost impossible, requires a very long wait.

I booked my seats and pay $303 3 months before my flight date and 3 days before traveling I discover that no seat was booked, When I contact the customer services through the online live agent they promised to contact me but they didn't and they sent me email that they called me on my phone but it was lie. I had to contact the airline to book my seat as I have health condition and they booked my seats without charging me. I will never use Cheapoair again and I wouldn't recommended to anyone.

It's a nightmare if you want to cancel a ticket for whatever reason, stay away from them... They just want to keep your money no matter what, once you buy a tickets there is no way no reason that you have the option to cancel..

This has been finally resolved. I hope nothing changes.... Thank you.

I was finally able to get my refund from CheapOAir. I do believe it was only due to the review that they reacted to my issue. While appreciate the issue was resolved, I think they would not have followed through without this platform.

CheapOair will STEAL YOUR MONEY! They offer a ticket of protection, however most airlines already offer this for free. I was accidentally charged, however, when I contacted by phone they said they canceled it (which by phone I had to wait over 45 minutes!!!) However, the money was never returned to my account. When I wrote to them to see the delay, they said it had already been too long and could not refund me. Also when I complained by email, I started to get random charges on my credit card from them, however at that time I had already discontinued that card, I had used with them. THIS IS THE WORSE COMPANY! Stay away! Terrible customer service and they will steal your money, they have no morals.

Do NOT use this company. They will only try to get more money not make it any cheaper as their name implies. I immediately noticed my typo of an extra 1 letter at the end of a first name Dianaa and immediately initiated chat. The chat person had me on hold for a long time before telling me there would be fees to remove one letter. Even though on an American Airlines post page I found it states simple typos can be removed with no fees. I called American Airlines phone and the recording states to call the agency you booked with to handle any booking problems.

The team resolved my issue! Thank the team.

Back in late 2019, prior to the pandemic I booked flight to Paris, Prague and back to NY on CheapoAir. The flights were obviously cancelled, but CheapoAir wanted no part of it. Not only did I have to contact British Air directly, I then had to recontact CheapoAir, since payment had been made to CheapoAir for my refund. this took months. CheapoAir was impossible to reach by phone, I was redirected to their website and each time an online request was made, my credit card was billed a $70 convenience fee. In the end, I finally received a credit for my British Air tickets after American Express advocated for me, and American Express credited me back the ridiculous and likely illegal service fees I was billed for trying to contact CheapoAir. I have NEVER dealt with worse customer service in any industry. BEWARE.

The difficulty to reach out to an agency is ridiculous. There was a change to my flight schedule which caused me to have to cancel my flight. I've spent multiple days and hours to try to connect with an agency at different times. The online agencies always ended my conversation without solving my problem after hours of hold. The phone calls have led to the same result. I would be on hold for more than an hour, after I finally talked to an agency, they would connect me to somewhere else and the phone gets cut off.

Seriously the worst travel company I have ever dealt with. The fascinating aspect is the ongoing consistency of their terrible service. I have a CheapOAir Gift card and after an hour on the phone, being hung up on, transferred from department, no service agent can actually work out how to use their own gift card. Eventually I was told to email the tech team and tell them my problem. On another flight, an agent called me after I booked the flight to sell me a window seat...but I already had chosen a window seat when I booked it. She said I could risk losing it if I didn't buy a window seat. All agents are extremely hard to understand as English is not their native language. I am multilingual and I can barely ever understand them. The site is great...The service is terrible and worsening. Never using them again.

Updated on 06/11/2022: CheapOAir then called me three times after I wrote my first negative review about their company. When I called them back, they offered me no refund and claimed that I had made the schedule change, which was made on their end. I am not sure if there is a customer service problem, or a company problem. My suspicion is there are pervasive problems with both. This is a slipshod organization which offers nonrefundable tickets and can change flights on a whim. I highly suggest avoiding their services.

I purchased two tickets last year for New Zealand domestic, me and my dad. Had to cancel the flight due to COVID lockdown. They put my purchase to credit. After a long time of lockdown my father couldn’t travel anymore with me due to health problem, so I rang to ask them if I could use the credit just for myself. They located at USA New York and I had to spend so much to call overseas. They told me to contact the airline, so I called the airline to ask but they said they have no authority to do anything as I didn’t purchase the ticket from the airline, I had to go back to ask the agency again. Then they said I have to use it for the same passenger for the same itinerary with same airline. Which means after a long time of lockdown, and postpones, my dad cannot travel with me anymore. And I have to wait to see the tickets expire.

Truly makes me feel like this company a big scam. They hire their customer services people in different countries and pay them bare minimum so Of course they won't care about your travel issues nor your money. Spend 5 hours on the phone with multiple “agents” on april 29,2022. Been hung up on twice on the phone and chat after waiting on hold for hours!!! Bought a ticket from Beirut to Moscow for may 7th for my sister.

Don't use this company. They try to cross-sell you insistently. If you have a problem they will take huge time on the phone and will say will call back. They never do. I have spent more than 6 hours on the phone during 2 days to try and fix a problem they made in my booking. Tried to cancel within 24 hrs time frame and they refused always asking me to wait a bit more until they could fix the problem. I wasted a huge amount of time and energy. A total nightmare and mind you their prices are NOT significantly lower. Check other sources and you will be much better off.

Don't get ticket from them, we were told that our flights were cancelled apparently because of the war going on, how airlines are trying to "lessen" all the flights. Since day 1 I was told I can refund the money/expedite it, to how just wait because the airline might replace/update the flight. Since the cancellation wasn't my fault they assure us that we can totally get the money. After a week I got the email how the flight is now cancelled and I have to call them to officially cancel it or rebook another plane ticket, I have proofs that shows "it's cancelled" and I can full refund. One guy tried to replace our flights, but he said he will call us again by the following week whether the airlines approve it or not, he will call or email us. We called them by the next week since there aren't updates.

Avoid at all costs. On my bank statement they said the flight was fully paid for, however, the ticket on their website was only "partially paid for". When trying to get in contact with customer service credit card cancellations, they kept me waiting for over 40 minutes. They sent me to go to Air Canada (flight provider) and my bank. Called both and they said to call the CheapOair and said nothing they could do. It was up to the company. Absolutely terrible service. Felt like I've been going on a wild goose chase for the past 2 hours.

Cheapoair booked ticket for 5 passengers, we requested to cancel on partial passengers, 2 of them on 28th March, after a while we checked to ask how long credits will be transferred, to our surprise they cancelled for all passengers, I have proof in mail for we cancelled for only 2 passengers and were charged 50 dollars for them both, now we are kept on hold from 4 hrs and the representative says he don’t know who cancelled. All he knows is someone requested cancellation on 2nd April, and we don’t have a cancellation mail or any information, hopeless services, very irresponsible, and where is my money, will not advise to book from them to save inconvenience, still trying to trace my credits for 2 cancellation and answer for other 3 passengers, still on hold from hours.

My husband and I travel a lot, for business and pleasure. Normally we use our favourite airline, but when their itinerary does not fit our schedule, we have to look elsewhere. Several weeks ago, we booked two seats on an ITA (Italia Trasporto Aereo) short haul return flights from Rome to Venice and back in August 2022. Then our itinerary changed, and we need to get to Bologna instead. There were absolutely no alternate potential flights that would work for us (without violating the laws of space and time). We will go by train, instead. So I went on line to cancel the flights

If I could give it zero I would. Got my flight canceled today and have been on the phone with them all day trying to get my money back. They want to charge me an extra 3k to use my "credit." I finally had enough and they hung up on me when I asked for it a full refund. I have sent letters to the Government travel agency and IER. I am also disputing my charges with my credit card company. DO NOT TRUST THIS COMPANY!!!

I was reached out to by the company and they made it right. So that definitely makes up for some of the mishaps in my book. My first experience with this company was a good one but I will admit I was turned off by the last two but possibly it was not their fault but due to the state of the world and my own bad luck.

I book flight with Cheapoair.com on January 30 with insurance for flight on February 4, 2022. At 2:51am just couple hours before my flight, I received email that my flight was canceled and rescheduled due to inclement weather for 8:43am. Couple hours late received stating my flight was canceled and rescheduled for February 5th. At this point I call Cheapoair, they told me to call the airline. I called the airline and they tried their best to get me on flight for February 4th because I had to be at my destination that date. After airline was unable to help me, I had to call CheapOair back.

Cheapo Air is purposely misleading consumers by offering the so called Cheapest Airfare so they come up on search engines sites first to direct unsuspecting victims to their scam by omitting add ons and omitting seat placement fee until after purchasing the plane tickets. After already paying for every possible upgrade such as cancellation fee, carry on baggage fee, luggage check on fee, assistance fee, etc.. We finally believed we were at the end of all the add on charges and made our decision to go ahead and purchase the airline tickets to our dismay.

Bought two tickets from their website (of course, I did not read the THOUSANDS of horror stories about them on the internet prior to this, stupid me) and did not think anything about it. Total 1865$. For some reason a week later I needed to cancel them and I was offered by CheapOair to cancel them for a credit and pay a fee of 50$. I did. Then I searched their website and found a cheaper flight. I said to myself, "Cool, I'll buy this with my "credit"." That's where my horror story begins. You see, their system was blocking me from using my so-called "credit" to buy the flight. All it said was to call a number so I can use my "credit".

I booked a roundtrip ticket from Los Angeles to overseas on Feb. 2022 through CheapOair.com flying with Aeroflot. 2 Weeks later, US government banned this airline flying to or from USA. So, I called Cheapoair for a full refund and rep., who answered from another country named Harried, with bad accent and dogs barking in the background. Eventually, transferred to supervisor desk and person named Tushar told me that "airline has to refund your money but not us" (which is not true). He told me to call back in 24 hours because he was sending them email. I was calling them for next few days and been told same thing from 3 other supervisors. The last supervisor put me on hold for almost 1 hour to contact airline and told me she was unable to contact.

After my post one of the agents did contact me, Christina and she helped me through. She was excellent. My point is this could have been resolved this way in the first place, and not let it escalate. The agent Rod he is no good. He needs to be trained.

I was scheduled to fly from South Africa to Canada via Amsterdam. Travel bans from South Africa to the Netherlands had just been implemented so I tried to contact Cheapoair in as many ways as I could and never received a response from them. I tried to cancel my flight through Cheapoair because of the travel bans, but was unsuccessful because I couldn't reach an agent. A few hours before my flight was scheduled to depart, I received an email from Cheapoair saying that my flight had been cancelled for the portion of the flight to the Netherlands. I tried to contact Cheapoair to see what I could do to leave the country and was told that I was being redirected to the flight change department. I waited for an hour and had no response. Cheapoair had ended the conversation.

We booked a flight to Paris in 2019 with Cheapoair, then the pandemic just killed our plans to go to Europe. Cheapoair was unable to offer a refund, while the airline would have. So, we wanted to change the flight to Cancun. Hours and hours talking to the Indian hotline later, we were able to do so, while losing about 2,000 CAD in taxes and processing fees. Cheapoair was not able to inform us, that the airline declined to reissue the tickets, so we canceled the hotel and had to rebook half a year later. At one point we had a direct flight between Cancun and Calgary, but the airline decided to cancel the direct flight and send us through Vancouver. A couple of days later the direct flight was back on their website, but CheapOair refused to book us on it again (no seats left - haha).

I booked a flight with Cheapoair last Dec 2022 but we had to cancel it due to covid lockdown. They converted it to travel credit for a fee of $50USD as cancellation fee. Now we have to use it before it expires and rebook a flight for same route and passengers. I’ve been contacting them for two days already and today 23 Feb 2022, Cheapoair is claiming they don’t have FULL control of my booking and Virgin Australia was claiming the same because my payments and booking was made through cheapoair. The two call agents of cheapoair was very rude they hang up on me. After the painful 7 hours of calling back and forth, cheapoair and virgin australia, Dave from Exchange Department was the only person who were able to finally helped me. He didn’t hang up on me like the two call agents from Cheapoair did, Dave stayed with me on the line until he was able to resolved my rebooking.

I have to say the worst experience I’ve ever had with any company. They sold me a ticket that I cannot use not only that they charge me extra to return flight but still cannot use it cannot get a refund cannot get any help, Be aware and take my advice do not on any circumstances deal with this company. Write to Sami **.

I used to believe that CheapOair was good but over the years their bad customer services, limited accessibility when you need them has been a failure. I will NOT be bringing any more business to these people anymore. This was it!

I just wasted 3 hours on their "chat" option that really doesn't exist. The chat service has a countdown "timer" that keeps you hanging on as though a Representative "will be with you any moment now", but when you get from being 16 in the queue to being 3-4 in the queue, the chat box mysteriously disconnects. I tried it 3 times and each time it was exactly the same. It's the same for phone calls. I wish I had read all the nightmare reviews BEFORE I gave them my money. Now I know and I'd rather pay the Airlines more money and be treated like a valued customer. As the old saying goes, "You get what you pay for" and as Judge Judy says, "If it seems too good to be true, it probably is."

I paid extra money to get a exit row seat on a long haul international flight. The seat I actually got was NOT an exit row seat. When contacting Cheapoair, they keep saying they are in contact with the airline to get my money back, even though they are the ones who charged me for the ticket. About 2 months and 20 emails later with their customer service (always initiated by me by the way to check on the status of this refund -- they never bother to follow up), still no concrete answer.

I was overcharged $116 for a flight. I called to request a refund to my credit card because the flight they booked me on they overcharged me. I see on American Airlines that the flight is $116 less. They are unwilling to give me a refund and I even called right at the 24 hour mark.

I purchased Airline tickets for me and my daughter and received confirmation from the airline. Then when I checked my credit card statement charges were much different than the invoice that I received from the airline. There were additional charges totaling $175 which doubled the price of my tickets. I called a representative at CheapOair and was assured that my total price was as the invoice said. Then I checked credit card and the additional charges were still there. I tried calling back and every time It goes to a survey I can't get through. I tried chat for 2 hours only to be given different phone numbers which also go directly to a survey with no chance to get a person or support. I'm paying premium for tickets from a distant airport because it was suppose to be saving. I could have paid the same and went direct from my local airport. Stay away from these clowns at Cheapo.

I booked for four passengers, my family, overseas flights, the app keeps show push-notes offering me to buy extra service that I do not want and I did not agree to. Yet, after I finish booking I found that I was charged those extra fee. They called me to convince me to keep them. The charges were much higher what I expected. I called customer service, a girl answered me and said that the fees will be refunded within 4 to 6 weeks, DID NOT HAPPEN. This was in last November 2021.

We, a family of four, have been booking international flights via CheapOair for over a decade; but our experience with CheapOair service in the last two years has been horrible. We needed to cancel our tickets twice due to Covid and CheapOair charged us $150 each ticket ($600 total) twice and lied to us saying it's the Airlines policy (American and Canada Airlines), of which we later found out that it was a total lie as the Airline like most airlines announced fee waivers due to Covid! Needless to say, they lose a loyal, regular customer and would recommend everyone to avoid them for the dishonesty and hassles (at least 4-hour wait for a customer service phone call)!!

THE DIFFERENCE BETWEEN MY TICKETS PURCHASED ON CHEAPOAIR AND SPIRIT WAS $380. CheapOair are con artists. They added miscellaneous fees that drove my ticket price up from $748 to over $1000 for the same seats. Do not trust them.

This is the worst booking service I have ever dealt with!! I booked a flight and because of covid, I wasn’t able to come back on the returning flight. Before booking I asked if I could change it with no extra fees, they said yes. When I was ready to make the change the amount they were asking me to pay even with the credit was the same amount as buying a brand new ticket. When I told them that the agent said they had coupons and could bring the price down. Which then let me know that they make up prices as they go. Even though I wasn’t happy I just paid the extra to not have a credit with them anymore.