CheapOair Reviews

My son's dad booked my son and I a flight back home. Everything was in my name. I have been trying for 2 days to contact customer service because I never got my email confirmation. They keep saying they sent it to me and even "resent" it while I was on the phone. It's been 2 weeks and I still have not gotten an email confirmation. The hold times are crazy, I understand everywhere is short staffed right now but even when I get ahold of someone in the chat, the chat freezes and does not work. I will not be using this site again for any future bookings.

Don't waste your time with CheapOair. Just book directly from the airline. Save yourself the hassle. Here's what happened: I booked my 12/29/21 to 1/6/22 round trip flight with CheapOair in July 2021. I paid $94 extra for assigned seats BOTH ways with extra legroom, which I needed because of a knee injury. I get to the airport the day of my first flight only to be seated in the VERY BACK with NO ROOM at all for 7 hours (I was in pain the whole way). And since I booked thru CheapOair, the airline couldn't/can't do anything. I had to wait until I got to my destination to call customer service.

I have book in CheapOair for my flight. 5 days before my flight, I called them and trying to cancel or re book my flight because I caught Covid 19. The company still asked me to pay for cancellation fee or rebooking fee. Asides from non refundable amount, they still charged me for that cancellation. This company is brutal, they couldn't take into consideration that a passenger caught covid. I would not recommend this.

We booked a flight via Cheapoair but we wanted to modify the date for the next 6 months, we called Cheapoair and was told that they're unable to rebook/modify the flight and we had to call airline directly.

I need to cancel my flight. Have waited in chats and on the phone for hours several times only to be disconnected with no follow up. The phone transfers to “this phone number is no longer in service” after an hour each time. Shameful.

This agency issued a ticket and removed my itinerary days before my flight. I contacted the Airline for seat reservation and they said there is no itinerary in my record. Customer service is also not available 24 hrs. I will not use this agency again.

My experience with CheapOair has been a nightmare!!!! I was able to upgrade my flight to leave a day earlier for my trip online they took the difference out of my acct 179.00 then told me that flight was booked and I needed to call to make the changes instead of doing it online. I called the number they told me the site doesn’t let you make those type of changes to a reservation. I asked them if we’re not allowed to make those changes online why does it give you the option.

Had to pay a $300 fee per ticket to the airline after it clearly stated it’s a refundable ticket and then they (CheapOair). Charged me an additional $100 per ticket to cancel! Paid $3400 for my family of 5 and got charged $2000 in fees!!! What a rip off! SCAM SCAM SCAM!!!! Wait sorry, they gave me a $50 discount because one of my tickets was for a child so they actually charged me $1950 to cancel my flight!!!!

I will make it a point to let everyone know and all review readers everywhere, DO NOT BOOK WITH THEM!!! It's not worth the few dollars saved. I had absolutely the worst experience with CheapOair. I don't understand why this company is not yet shut down. They changed our itinerary with long layovers and added layovers and despite being on the phone for over 8 hours, no one helped! Their answer is always, "We cannot do anything." They wanted me to cancel my flight and give me 500 and to rebook at a different date which they quoted me 2000 dollars. Just unbelievable! These scammers should go to jail for taking advantage of trusting customers.

Very bad and untrustworthy. They did not help resolve refund issue with airlines when they did not let us board. They kept redirecting us to the airlines to talk and airlines kept referring to CheapOair. Very stressful and frustrating. I feel CheapOair is all out for making commission on every transaction without any interest in providing quality service to customers, whenever there is in airline services, first thing they mention is refund as they will still get their service fee, I strongly advise against using their services.

So, I need to say that by error I'd paid more for my ticket for purchasing a one-way ticket when I meant to get a two-way. I therefore had to pay for the return portion with the company, but now my ticket was more expensive than if I'd gotten a return ticket from the start. I had to drive a hard bargain, but they refunded the portion for my error and did not charge me for an error in my name also. I had to send more than a few emails and make several phone calls with long wait times, but alas I even had to phone Air Canada for changing my name again, but CheapOAir waived the name change fee for me. They forgave my errors by not charging me more for them in the end. I ended up paying the same as initially discovered online.

Worst Airline Ticketing Agency to deal with. Issued an Illegal ticket, Flying from San Francisco- Narita-Hong Kong - Manila. Agency knowingly issued a ticket to Transit in Hong Kong even though there is a Hong Kong Transit ban for foreign Nationals, which I was not aware of, or was notified by CheapoAir, as they hold no responsibility for the issuance of Illegal ticket issued as I was not allowed to board the flight from San Francisco, Cost me $600.00 just to get to fly to Manila, $200PCR test, $250.00 Airport Taxi going & coming back after flight denied & $150.00 ticket Change fees to the Airline for a new ticket. Spent hours on the phone trying to contact CheapoAir would get disconnected every time. This was the most gruesome experience I have had in a long time. Please do not use this company and get burned by them.

When you ask for an airline booking you do get one. Afterwards it goes all SOUTH. Any changes, problems, service you have zero support. You listen to a recording for 45 minutes or more. No solution is provided.

I booked a flight ticket with this airline, and the service I received was terrible. High ticket compared to the airline's website. You have to pay them to refund your money. They refund your money after 6 weeks. The absolute worst agency.

CheapOair has the worst customer service that I ever had to deal with. Their automated line does not work, they are apparently always busy and never get back to you. When you try to make changes or cancel a flight due to medical concerns, they only provide you excuses on how they can’t help. Plan the airlines, tell you to call the airline who tells you to call CheapOair. They may provide cheap flights, but in return provide you with very cheap customer service.

I have used Cheapoair for the past 10 years religiously to book all of my domestic and international travel. In the last 3 years I have had so many issues with this company, mostly trying to get ahold of anyone easily and resolving any issues with changing bookings/flights getting cancelled/etc. Last year I had a customer service representative be so incredibly rude and disrespectful to me, it was shocking to experience. A representative called me back and apologized for the behavior and gave me a credit to be used on a future booking. I tried using it today (after spending the past FOUR days on hold for HOURS trying to resolve my cancelled flights) and all the agents said my credit did not exist.

UPDATE: They have answered my call and resolved the problem right away. There are no more errors shown on the website or in my itinerary. We will see if they spontaneously decide to cancel my flight or not as written in the reviews below.. But as of now, the customer service has highly improved. PREVIOUS REVIEW: Very bad assistance! I have an airline schedule change and I keep getting an error on the website. I need to verify it since the mail clearly says: "If you don't accept these options, there's no guarantee you'll be able to receive a refund." However, the website doesn't work! I keep getting the error: Seems like there is an issue with your request. I have always booked from this website, but after reading all the reviews, I'm noticing they have made several negative changes to their concept.

They are official scammers, liars and customer service hangs up the moment they figure you caught them. We had a medical emergency they tried to scam us but we called the airlines and came to know that they are not allowed to take advantage per law. we called and had to go hours long calls to solve our issue but they are just CHEAP.

I booked a flight 3 or 4 days prior to my trip, cost me a 1000 Canadian dollars, they sent me an email saying that my card is going to be charged again but they will return the amount and my booking information is still as is; I go to check in with the booking reference and E-ticket numbers they provided me and they don't work, contacted their bot and told me to call in the morning, am currently on the phone for 70 minutes and counting and the agent just put me on mute because he says he can't help me or transfer me to someone who can help me, as he can't access my booking. Even if you pay 100 extra dollars elsewhere it is much better for you, as I have been trying to resolve this issue for the past 12 hours and it seems like it's getting nowhere. They are not exactly reachable, and even when they are they can't be of much help.

I tried using CheapOAir for overseas business travel. My company does not have a large travel budget and it seemed like a good option at the time. However after the worldwide pandemic my flights were canceled for June of 2020. At present time, I still have not received a refund nor have been able to reschedule our flights for a later day despite having called almost weekly for the past year and a half. I have spent 6 hours on hold today alone, I promise that is not an exaggeration.

We had booked tickets for about 7 people with some of the travelers coming from another country. This was for April of 2020 and when the pandemic was declared travel was not possible and we had to cancel the tickets. CheapOair gave us credit for the tickets, but now they are required that the same 7 people can use only their portion of the credit. The pandemic has disrupted travel across countries and the travelers from outside the US cannot come in now. The rest of the passengers would like to use up the credit, but CheapOair is refusing to allow this.

I would not recommend this company to make your travel purchases since I am going to deceive you. Their poor customer service is attended mostly by people from INDIA. Their website is a scam since when you make your purchase they approve the payment of your card credit but you get a notice saying that your reservation was not made completely pending part of the process. It seems to me that it is not a company that cannot be trusted reliable. Also its cancellation policies are ridiculous and are always against of the buyer. I had a very bad experience because this company website is a scam due to this. I made several bookings at the same time when I contacted customer service they didn’t resolved my complaint.

My experience with CheapOair has been nothing but lies and ** from their customer reps! Buyers must beware! I had booked two international return tickets through cheapoair site in March 2021. Right after booking, I realized return trip date would take me over stipulated 180 days; so called them right away. After long wait, I was able to talk to a live customer service person. He confirmed me that change was completed in date for 9/23 instead of 9/25. After that, when I checked; it did not reflect yet. So I waited till next day and then called again. After long wait, the new CSR said that since it was beyond 24 hrs, no further changes were allowed.

Everyone please pay attention to me. This company sold me a business class international ticket and sent me the confirmation email. However, the ticket didn’t even exist!!! I called them many many times, waiting on hold for hours and hours with no resolution. They had no response. Very very dishonest company. Please please don’t purchase any ticket from them never ever!!! If you need any prove reply to this and I will email you all the details.

I understand that the pandemic has been really hard on travel agencies, but my experience with this company has been a nightmare. The customer service is terrible- super long waits, surly and/or uninformed representatives, unclear policies- there's just not much to redeem them. The hidden "service fees" are so high that it offsets the value of their lower rates. I've lost hundreds of dollars to them. So I would advise you to steer clear and use either a more friendly, transparent website or just work directly with the airlines.

Fraud.. They looted my money and did not pay so far. When I called airlines they told me that we refund the money to this Fraud Company. I will not recommend anyone to this Fraud Company. Please don't go with them.. Please.

My wife had heart failure and we had to cancel our Flight and Car due to her health! We were going to Toronto to visit our Grandchildren. I tried and tried to get in touch with them and phone numbers lead to nowhere!!! I tried emailing them four times and nothing in return!!! However, on the day of our flight, I finally received an email but only after our proposed Departure time had passed and they said they could not help because the flight had already gone! What a crook of **!!! Nice doing business with a company that rips off Grampas and Grammas on pensions!!! I will never use this company again and will make sure that this note gets widest distribution!!!

I had been trying to book an international flight using their service and I chose the flights that I wanted, Went to Payment and they gave you the option to pay using 2 cards so I said to myself: that's Awesome. My fare would cost around 1038$ so I paid using my discover and MasterCard. The fare was partially charged which left me with outstanding balance and therefor they said they couldn't issue the ticket until I pay in full. It does make sense Right?!, so I tried more than five cards for different banks and each card has more than enough to do the job but NO, I kept getting this Error message which told me that my payment was declined and I need to try another one which I did and did and did.. with no success. Even I called them more than three times and gave them my cards to complete the transaction from their end but nothing has changed.

CheapOair stole my money during the pandemic and refused to transfer my call to anyone who could help me. I was screamed at by 2 customer services reps -mind you as someone in customer service I kept my voice even, kind, and calm the entire conversation. I asked to speak to a supervisor more than a few times and was denied. I was then hung up on.

Stay away from those crooks. I bought a ticket with insurance, the flight was cancelled by the airline, now I am struggling from weeks to get my refund. They act like crooks. Stay from them. They have very poor customer service. They are in India and show like they are in New York.

Worst customer service experience. I had to make a change within 12 hours and they asked for a penalty fee where other platforms offer 24 hours free cancellation and changes. Absolutely not recommended.

Cheapoair. DO NOT USE CHEAPOAIR!!!! This is the worst airline ticket vendor you will ever use! I had to change my flight because my elderly mom had to be rushed to the hospital. That prevented me from taking my return flight as scheduled. I called to change my flight and they were going to charge me $50.00 per ticket penalty! When I told the agent how outrageous that was he reduced it to a penalty fee of $25.00 per ticket. Clearly a rip off but it didn’t stop there! They credited me only $123.00 of a ticket that cost more than $300.00!!! I had to pay the difference for a new flight with Delta from JFK to Ft. Lauderdale which was $70.00! They sent me an email “Confirmation of Itinerary Changes” which did not include the tickets. They said the email with the tickets would arrive in an hour. THREE HOURS LATER THE EMAIL HAD NOT ARRIVED!!

I had to cancel their flight because of the pandemic and I was issued a credit for the purchase price of the tickets $790.80 for them to use prior to 12/31/21. I tried to book a flight for my granddaughter today and they wanted to charge me almost $500 for the new ticket AFTER the credit was applied. If I booked the ticket through the airline directly it would have only been $580 for the same flight. So it looks like I've been ripped off for the $790.80. Never again!

If I could give zero, I would. Our flight was cancelled. It literally took several hours of online and phone to reach a person. We were told that they will refund the ticket price within 2 billing cycles, but baggage and other fees are non refundable. This is outrageous when it is the airline that canceled in the first place. I have no faith that we will ever see any refund. NEVER USE THIS BUSINESS.

I booked international flight from Delhi to Chicago on 5th paying a good amount for 3 tickets. Flight I choose shows transit from Abu Dhabi but no where it mentioned that I need to collect my baggage and check in at Abu Dhabi. When I called agent regarding baggage issue I was told that I would need transit visa for Abu Dhabi. When I asked to cancel my flight since I would not be allowed transit visa due to current restrictions, I was told to connect to someone from cancellation department. I been calling everyday spending 2-3 hours with different agents for cancellation and hearing same standard response "sent email to vendor would need to wait for 24/48 hours".

When you call, they are nice when you book a flight. However, when there’s an issue with your flight or you need to change it, they become a nightmare. There was four of us traveling using CheapOair and we all experienced the same thing and lost lots of money with them!!! We had flights canceled, dates changed and you can’t get anybody on the phone to help, they keep transferring you. They will transfer you and you could be on hold literally for 3 to 4 hours and then they still weren’t able to help!! DON’T ever use them. I never write reviews, but the experience was so horrible I felt I needed to warn other people and the amount of money we all lost was ridiculous!!

I booked four tickets for my family members and also got a $65 insurance. It was an international flights. When the day of flight came, it was cancelled. We had to return from airport. In addition, it has been well more than a month that I am asking for a refund which the insurance was for, they toss me between CheapOair and the airline company. I have spoken several times with the airline. They say there was no issue on their end. I am still trying to issue refund and didn't get any help. When buying the tickets, as I would call them, they would answer immediately with my reservation number already attached to my number. However, when I wanted to issue a refund, they put me on long holds (+20mins) and bothered me so much. This has been really frustrating and I feel like I was scammed. I would never recommend them for their bad services.

Worst customer support ever. From the past 7 days, I am doing nothing except calling CheapOair to resolve an issue. Every time I call the customer service, they say the same and put me on hold forever. I will never ever book a flight with cheapoair again. No timely updates at all.

I booked a round trip flight for my elderly father from Boston to Abuja and back. June 11th traveling from Boston and Aug 11th to return. The flight was booked months ahead. 5 days prior to the Aug 11th return flight, I received numeral emails from cheap o air stating the flight has been changed and I should click a link to accept the new changes. I clicked the link. Then I received a call from cheap o air stating his flight has been canceled.

I was searching for a flight to take my 90 year old Dad to see his only remaining brother. As I had already booked the Airbnb and rental, the flight was the last piece I needed. After searching, I found the flight I was looking for, so I entered my credit card information. As the cost changed, I decided to let it go for the night and revisit it the next day. Within 5 minutes, I received call from CheapOair. After speaking with someone for over 30 minutes, I was able to book what I thought was the flight I had requested. It was late at night, so I went to bed.

Gave this company a try, for the most part it was alright. First leg of our trip to Myrtle Beach was great. Sadly the very last flight of our trip was booked as a bus trip, without confirming with us if that was what we wanted. With the bus trip being listed under the airline name instead of the actual bus company name, we didn't catch it until we were on day 2 of our trip. The problem with the bus trip was that we got into Newark at 12:30 and we're supposed to sit until 3:00 to board a bus to travel to Lehigh Valley international. It is only a little over an hour's drive between the 2 destinations, our layover would have been longer than just renting a car and driving. Which is what we ended up doing after several failed attempts trying to get customer service to call us back. Clearly, their agents need some training on the proper way to confirm all aspects of trips with their clients. Wasn't a horrible experience but we will never use them again.

I booked my tickets, checked the box to upgrade the flight. I was charged for the upgrade but did not receive the upgrade. This is the second time I have used them. BOTH times I received erroneous charges to my credit card after the initial agreed payment. Both times I had to go to my credit card company for reimbursement. They say you get what you pay for. Not true with CheapOair. They seem to take what they want.

Updated on 07/22/2021: I added a review here because I have to pay ~$200 extra for the same ticket, because CheapOair didn't book my ticket right away when I made my reservation on their website. Pathetic. To my review they responded asking for booking number and never heard back from them again, why trouble me if they don't want to do anything.

Do not use CheapOAir, it's a scam. Tried changing my flight booking and got charged an extra $200 with no results. Still waiting on my refund. Not worth the hassle, stick with the traditional commercial airline websites.

Like many, I fell for the cheap prices CheapOair offers. We purchased 2 international tickets for $1900 last year. COVID came and we couldn't travel, so we had to pay $200 to put the tickets on hold. They said I could use them until the end of 2021. Called them today to rebook my flight, and was told I had to pay extra $1560 to be able to fly and not even to my destination, but somewhere "close". I see that those flights cost $900 online. So I can either pay $1560 to exchange or $1800 to buy 2 brand new tickets. So the $1900 I paid earlier and $200 to "hold my tickets" is basically worth nothing. WE LOST $2100 and have no tickets basically!

I used their website to book a flight, hotel, and car. A few hours later I received an email message saying the hotel was overbooked. They could not find me a comparable hotel in the area, and would not upgrade me to a better one, so I had to cancel. 7-10 business days to get a refund. I rebooked the same trip and hotel on Priceline. The room was available. AVOID!!!

You will see other reviews with this same concern if you look. Long story short. Flight was cancelled due to COVID. Credit was supposedly issued. When I attempted rebook using the credit, I was told by CHEAPOAIR that the $685.99 flight listed on their website would be almost $400 more only because I was using a credit. So the $400+ that was credited would in actuality only be about $100-$200. She said that was the Airline (Avianca's) policy. Contacted Avianca. They advised that they had no such policy. If it would have been booked directly through Avianca, they would have credited all of the money less a $35 fee. DO NOT USE THIS COMPANY! CAVEAT EMPTOR!

The customer service was horrible, it would be nice if their agents spoke English and maybe their call center wasn’t located in India. All agents had such a heavy accent it was very hard to understand them or comprehend what they were saying. I finally asked for a manager and the manager was rude, incompetent and had no sympathy towards my situation whatsoever. I recommend going through Expedia or the airlines itself. That way when you book they don’t change your flight times. CheapOair always changes your flight times from the original you booked with.

Please don’t use Cheapoair, they are untrustworthy. If there is issue with your itinerary. They are not willing to accommodate or help. You are better off buying from the airline carrier directly. My experience was so bad, all they were after was some stupid $25 processing fee. Agent told only Carrier airline can give refund, I then called Airline myself, Airline informed me that ticket was bought from an Agent, therefore I should contact them for refund and cancellation. I will never recommend this travel to anyone. Thank You.

My review is a minus 10. This company is just not worth using. I have used them for years but no more! I booked a flight from Flagstaff AZ to Everette, WA. The airlines made changes and put me on a red eye. It took me a couple weeks to actually reach an agent. Finally I got through to them after at least 15 tries. The female agent, that I could not understand changed my flight at no charge. She changed my flight and moved it from Everette to Seattle and I did not catch it. Why would Cheapo change my location? Who does that??

The customer service team @ CheapOair is unsupportive, unprofessional and rude. I'd called them for the same issue for 10 times and issue was still not resolved. I, then asked to transfer call to someone in the leadership team and they hung up on me. Please stay away and avoid CheapOair. They are not worth the money and provide a terrible customer service.

My family booked a trip to Italy in February 2020 to travel June 2020 but, because of COVID we needed to cancel the trip. CHEAPOAIR told us that the airlines wouldn't return the money but we could use it as a credit for future travel. The matter of the fact is that we tried to book in July of this year, knowing that we could use it until July 3rd but weren't able to do so because CHEAPOAIR said that it expired although the Airline said we would be able to use it before June 23rd, returning July 3rd. To make the story short, at the end CHEAPOAIR kept our money without even having the decency to tell us in detail why when I called them so many times before June 23rd they weren't able to book new flights. They just ripped us off in our face. Don't use this company that operates outside the USA.

Purchased a ticket to fly from Amman to JFK on Austrian Airlines. Before the flight departure I had an incident and could not fly on that day. I called the company trying to cancel the ticket, but the customer agent refused to do so and make me change the date and charged my card $331. On the new date I again could not travel, I called to cancel the ticket, again they refused to do so and this time they asked for another $900, I refused to take the scam, and lost the ticket. In August I purchased another ticket on Delta airlines. Austrian airlines policy of cancelation prior departure is to lose $120 of the value of the ticket.

During covid-19, I had to cancel a flight. I called, emailed, multiple times - they assured me I had a credit I could use later. They did not. They took my money and refuse to refund or credit. Worse, they wasted my time, telling me to call the airlines directly - only to be told that CheapOAir never told them to issue a credit. Instead wasting more of my time calling various airlines, for nothing - I will book elsewhere. BUYER BEWARE. DISHONEST. BAD CUSTOMER SERVICE. NEVER, NEVER AGAIN. A decade with this company - gone. All so they could keep $200 of my money. I spend a lot more than that, they lose this customer forever.

Absolutely horrible experience with this "company". The wife and I had booked a flight 6 months in advance to take a trip to Iceland. Somehow our flight itinerary managed to change about 7 or 8 times before our trip which was no big deal, we're flexible. The night before our trip (our flight was at 6:30 am) I check the flight number to make sure of terminal, gate and time. It says TBD. Here I am figuring that it would be updated in the morning and I'd get on my plane. So I leave it alone and set my alarm for 3:30 am so we can get ready to go.

I have booked a ticket with CheapOair to Belarus for 1 of July 2021 to Belarus by Delta and Belavia from USA with layover in Amsterdam. Due to political situation flights are banned to fly to Belarus from and in EU from 27 May to 30 October 2021 to the EU! That you can see on official website of Belavia company!!! CheapOair representatives keep saying to me that there aren't any changes in flights even though they are!!!! They refused to refund the money, even though it's not my fault!!! Seems to me that is a scam business! I can not see any cooperation and help in this matter! I am a Nursing student, I need to visit my mother, I need to change a ticket or get refund of it!

My wife booked a flight through American Airlines but she accidently clicked the wrong dates. The dates we wanted were much more expensive so we decided to cancel after a few hours. Their refund policy states that they'll refund the full amount if the cancellation takes place within 24 hours. However, they charged us a $70 "administrative fee" to cancel. This, to me, is extremely deceptive and the company should not be allowed to do this. I will not be booking through them again.

Updated the star rating to 3 as I could finally get through their customer service and book another ticket (but at a higher cost) - I lost one working day as a result. Once I got through, customer service was helpful but this is not a five star rating because of my time and money loss which could have been avoided with better communication.

The airlines that we ended up booking has changed or canceled our flights multiple times before the actual trip. We are now one week away. I logged on the website to verify our booking, to come & find out they did again this time without notification. I’ve been on hold with the website so far for (no joke) 3 hours. Still no resolution. The customer service member checks on me every 40-45 minutes to see if I’m still on hold. This is absolutely ridiculous & unacceptable!! I have a life & have things to do. Don’t waste your time & money on this site. Last time we ever book with them again.

My family booked a flight to Hawaii through them in June of 2020 in hopes that Hawaii would be open in time to go by December of 2020. As we all know, 2020 being what it was, this did not happen. Our flight was cancelled by Hawaiian Airlines due to Covid19. Okay, that part was understandable. Now we can get to Cheapo Air's part in the debacle. We were told BY THEM that our credit would stay with Hawaiian Airlines and be good for 2 years. Ok, that's fine. We attempted to book another trip and was told that our credit was through Cheapo Air (exactly the opposite of what we were originally told).

Ok, so after a year of comes and goes, I finally can rest happy on this. I am updating the score to "Satisfied" for the people at Billing and Exchange departments that helped me from February onwards and also for whoever is in charge of following cases on this website. I do not know their names, but thanks for finding a solution.

We have used Cheap-O-Air numerous times and have been relatively problem free. Our most recent booking had a flight cancellation "because of covid" which we were notified about approximately one week before departure. Now we have a proposed overnight stay in Germany at our own expense, also setting us back one full day. The airline cancelled the flight so Cheap-O-Air is presumably blameless in this, fine. However, when I asked how to recoup some of the unintended expenses possible by using our rewards or even just to check on our rewards balance, I was transferred to someone "who can definitely help you with that." The next person said they had no access to any helpful information and that I would have to go online to find out. I get that this is a third-party company but it just doesn't feel like customer service was a priority on this one. It'd be nice to have that 20 minutes back. Can't say we'll use Cheap-O-Air again, rewards or not.

I purchase a flight from Los Angeles to New Zealand for a conference in August of 2020, Covid hit and the conference is canceled. I have spent a year and 3 months trying to get my money back. Every time I call the Customer Service they tell me the airlines have my money. I call the airlines for a refund and they say Cheap O Air has the authority to issue the refund, Every month I go through this Merry go Round.

CheapOAir charged me 1,200 for tickets that I didn't confirm. Then they sent me notice of flight changes. I didn't book the flight. When I used the booking number to cancel within 24 hours they told me I had "no trips." The booking number produced no trips so how did they charge me with a flight that didn't exist!! This company is dishonest and just looking to scam people!

It's a few notches cheaper on some flights, but not on all flights. It seems to be a spin off of cheap flights dot com. The quality of service may be compromised as well, but it has a catchy business name however.

I booked my ticket May 13 2020. I read that I had 24 hours to refund my money. I did not see that I would be charged a 50 dollar fee for the refund. Is it just me but if you say you give refund then charge a person a fee, then it's not really a refund? After long wait on hold the eastern Indian lady was very nice on trying to reduce or waive the fee, which she did down to $35.00. I will never go through them again. I had even bought the cancellation insurance, but that only covers you if the airline cancels. Just so you know I wanted refund because a friend of mine seeing how much I got charged found a flight for less than half than CheapOair charged me my air fare 462. My friend found a fare 230 roundtrip. Should have used another search engine like Kayak or anything else. Anyway I was not impressed and very angry.

Looking for 1 way reasonable flights to SD. Found an American Airline ticket and somehow got hooked onto CheapOAir for the reservation. I'm far from computer savvy, so didn't realize I was not directly with the airline. I checked the box for 2 adults to fly to SD. Made the first reservation for myself then waited to get prompt to enter for my husband's ticket. Their site never gave an option for Ticket #2, so I phoned the number. My fare was a total of $459.89 with the flight so naturally I expected the same price for husband's fare since it was within minutes of the first booking. When the customer Service rep. quoted almost $500 I told her forget it I would just cancel the first ticket. After unsuccessfully trying to convince me that it was the best she could do, she got a supervisor; and somehow they managed to get the 2nd fair to $460.73 within pennies of the 1st fare so I said, "OK book it." Using all the same information from the first ticket with exception of the name.

We booked a flight to Los Angeles in October 2020 for April 2021. My boyfriend was having up to 4 bloody noses a day and we found out he has a deviated septum and he had to have surgery. We tried to get our money back but all they did was give us a partial credit and make us pay an extra $50 for that. When we tried to use the credit they tried to charge us an extra $93 in service fees. I am trying to call United to see if I can get a refund. The worst part is that he paid for insurance and he can't get ahold of the insurance company by phone, e-mail or fax.

Updated on 05/08/2021: FLIGHT IS NEXT WEEK SUNDAY, NO CAR. I had booked a car rental for 8 day stay in Honolulu a month ago with Cheapoair. NOW it's cancelled because of a miscommunication of a travel agent, I was expecting a refund of one day worth instead my WHOLE BOOKING is cancelled. The airline kept on changing my flight times, and in the end we ended up losing a day off of our trip, so all I wanted was a refund or a discount for the 1 day lost on the car rental booking. I paid around $658 previously, now they are saying that it will cost $6000 for the same car and only 7 days of renting. Cheapoair not only has horrible customer service, hanging up on calls, flights being constantly changed, and no communication to customers. I have no idea how I will be traveling around Hawaii, I guess I'll just WALK!

The price is supposed to be competitive, not only it is not, but they increase it from Rack Rates directly reserved at the Hotel. Not good business practice when the site name is CHEAP O Air and one expects to get a competitive rate, Cheapoair needs to change the name or decrease the profit that Owners are hoarding.

After I posted this, they did call me and we arranged a refund without any issues.

We bought a ticket yesterday where the customer service assured us that the flight was refundable within 24 hours (22nd April 2021). Interestingly enough we were booked on a flight we wouldn’t be allowed to transit through due to the country’s COVID Guidelines that the company had no idea about. However when we called back to cancel after we found out about the country’s guidelines, a few minutes before the 24 hour period we were constantly put on hold till the period expired.

I booked a business class round trip ticket via Cheapoair for $4500 and the flight was cancelled due to Covid. Cheapoair offered me a voucher, charged a $25 fee, and assured me that I could rebook the same exact flight as soon as the covid restrictions were lifted. Nine days later the restrictions were lifted so I immediately called to rebook and they wanted to charge me an addition $9,000 (yes, that's - NINE THOUSAND DOLLARS) to rebook the same flight and threatened to cancel the voucher if I didn't pay. SCAMMERS. THIEVES. LIARS. Stay away. Complete scam.

I booked my flight plan 6 months back and due to Covid I had to change my plan. I called them and asked them to change them since the first change in flight plans are for free. They said that the airlines charges money and not the agent, which is a complete lie. However, I agreed and paid the change of flight fee. Post that due to the increasing Covid cases I was unable to fly and asked to cancel my flight. The first agent gave me a quote for cancellation fee which is apparently a "FLAT FEE" from the airlines.

I’ve booked a flight from India to Canada for the date April 20, 2021 at 10 pm. A fews days prior to the departure, they send an email suggesting to change the departure date to April 24, 2021. I accepted it as I was flexible with the dates. As I haven’t received the updated itinerary, I contacted them on April 18th. They said my flight is on April 20th 9 AM which I’m not even aware of. When I asked them to modify the date as I need time to take covid test prior to departure, they asked me for an extra 1000 dollars as the fare changes. They are really unprofessional. I’ll never go for their service anymore.

Bought tickets for 2 to London from Cheapoair. $1876 Flight was canceled due to Covid, Cheapo Air booked through American Airlines. American Airlines shows the credit; but stated I had to go through CheapOair to rebook. I called CheapOair today 4/14/2021 and they stated they would not honor the flight credit. It was my problem. Cheapoair in my opinion it a total rip off. Once they get their upcharge there is no customer Service. I recorded the call and will be posting on youtube. I was stupid for going through them. The $30 I saved cost me over $1800, hoping to pick up some traction on our local news channel. Buyer beware. Michael

BUYER BEWARE --- Both of our International flight reservations back to the US were canceled 2x due to connecting flight time issues. CheapOAir will only partially refund the ticket, they keep $50 of the refund for service and tax fees even though THEY canceled on us. Be prepared to spend 1 hour on the phone. The customer service reps are very professional but I will NEVER use the website again! I do not trust them.

I’ve been a fairly loyal CheapOair customer for the past 10 years. There’s been a few issues here and there, but not too bad. I booked a flight Thanksgiving 2020, which I cancelled due to COVID. I was offered flight credits instead of a refund, which I was happy with. However, I purchased the flight for me and my brother - apparently the credits were distributed to both of us, not the payer (myself). So I could not use these credits unless I flew with my brother. This is a crazy policy... I paid for the flights! I should get the credits I paid for. In addition, over the phone I was not given the price found on the website. The representative said it was because of a difference in cost level? It didn’t make any sense to me and he couldn’t explain it adequately, to me. These policies are crazy and make me wonder about using them again.

We were on route to Jacksonville, FL. I went online to CheapOair website and saw rooms at one of the major motels for $49.95 per night, I contacted, CheapOair Hotel Reservation. Was told that the price would be $69.95 per night. But they could put me at another motel at that price. I made reservations for four days. We arrive at the motel at about 3 p.m. To our surprise it looked like a motel for the homeless. We checked in anyway, while checking my companion asked to use the restroom. We were told that it was out of order.

Our adult son who was 30 passed away unexpectedly on 2/25/2021, We were going to take our 3 adult children to a place in Arizona we took them many times as children, Grandkids were staying behind for the adults to relive a wonderful time. Since my son's passing no one wanted to leave on the trip, including myself. We made 3 phone calls in attempts to get a refund on our plane tickets. The first and 2nd call to this service we were told they would call us back and never did.

I find a good deal on their site. Later I had to change the date, but their customer support gave much higher rate than I was seeing on their website. I raised a ticket, and they followed up. They didn't charge anything more than the difference in airline ticket prices. It seems I came across a bad customer support personnel earlier. But their supervisor who called was quite patient and helpful.

My friend and I booked a cruise that was cancelled due to Covid. We had to cancel the flights. Couldn’t get a refund but they gave us a credit. Now we want to use that credit, and they want to charge us almost as much as we already paid!!! Seems like a scam to me!! They are gambling that we won’t pay those prices, so they just get to keep our money for providing no service at all. Terrible company!! Try to call, get someone that can’t speak English telling me there’s nothing they can do. I’ll never use these criminals again.

DON'T CHOOSE CHEAPOAIR. I had made a reservation in December 2020 for my fiance, Due to sudden imposement of provincial travel restrictions, she was unable to travel. They have charged me with around 40$ as Cancellation fee and gave me credit. And when i try to use my credits to make reservation for April 2021, regardless of price which we see on their website, they just say re-booking fees and try to loot money from customers.

I had the worse travel experience in my life because of the negligence of your employees. On my way to CAIRO THE RJ REFUSED TO let me, board, because you didn't do confirmation and I had to reschedule my flight, on my way back to Chicago from Cairo the RJ counter told me that they canceled my trip due to the transit was more than 10 hour and they notify the CheapOair about that. CheapOair instead of notifying me about the cancellation they kept sending me confirmation about the trip. I sent an email from Cairo airport to fix the situation. No answer. I had to book another ticket with another airline to be able to go back home. Booking Number **.

My Itinerary changed without my consent with a note that even if I don't accept the changes there is no guarantee of a refund! I called customer service to fix this issue, however, I was told that keeping the same flight dates as the original itinerary, I would have to pay $70 for each passenger, and if I cancel my trip, I will not get a refund even though the change to the itinerary was made by the airline and CheapOair not me!! Total Scam.

My family of 3 for the very first time were planning a trip to England. Then Covid happened. When we first did our purchase (through a different company) we received our refund in FULL. This was for 2020. Then later in 2020 we tried again, only this time we went through CheapoAir, BIGGEST MISTAKE EVER!!!! We planned our trip for May of 2021. Well the country we were planning to visit was locked down until 06/17/2021. Cheapoair had no choice but to offer vouchers, which is no problem. The problem comes when I pay $1910.01 and only get $1004.85. So, Cheapoair keeps $905.16 for a service that I don't get to benefit from. Can someone explain how this is legal??? Please stay away from these thieves because the money it took me a little over a year to safe, they get to keep. I wish I could speak to someone that can do something about this.

A representative from CheapOair reached out to us and offered us an added credit of $180. Only thing I am worried about is they said I must use this ticket by 13 June 2021. I asked if that could be extended and they said no but would let me know if that changes. I am grateful for the extra credit but not sure I can use it by 13 June of this year.

FOR CLOSE TO ONE YEAR, I am trying to get my refund from CheapOair, and month after month, all refund-related communications are inevitably going in circles. Without getting into too much detail of this painfully long story (though all the details are available on Booking No: **), I just want to say that in November, 2020, a CheapOair representative reassured me that finally the refund would be processed within 2 billing cycles with no further action required on my part.

I booked a flight with Cheapoair for myself and my mother and 2 days later learnt that my flight was cancelled. Since my mother can't travel alone I asked for a full refund of both mine and my mother's ticket but Cheapoair, after much reluctance, only refunded my flight amount not my mother's. I have been on this endless battle with Cheapoair to get the full refund for my mother's flight because the issue was caused by Cheapoair in the first place. When Cheapoair booked my flight, the representative failed to tell me that paying with 2 different credit cards would result in 2 different booking numbers for myself and my mother. If I had known I wouldn't have paid using 2 different credit cards. Due to that, 2 different booking numbers were issued and thus my mother's flight can't be cancelled. She is an old woman and can't travel on her own and upon numerous requests now Cheapoair is delaying my refund request.

I booked a flight on February 14, 2021 and was told I have free cancellation if cancelled within 24 hours. I went ahead and cancelled flight less than 12 hours after flight was booked and was charged a cancellation fee. This is deceptive business practice. How can you advertised free cancellation within 24 hours then asked people to pay. It’s not free if we have to pay.

Over $1000 of profiteering fraud!

Forget about refunds if you made a booking through them. They will find every possible way to avoid you and have excuses for everything which is not even true! I was a big fan of CheapOair and they lost it. I wish there was negative star option for their customer assistance.

I booked a flight to Japan using CheapOair, on Air Canada to Japan. Air Canada canceled the flight under Covid reasons. Here what CheapOair offered Me: The ticket price with their fees were $622.29. They offered for me to pay the them another $25.00. Said Air Canada ,would refund me as a credit for a future flight $513.17.Otherwise, I will lose$134.12 for Air Canada canceling my flight over Covid reasons.

I finally got my refund after I posted my review here. I also thank this website so much for the service that you are doing for us. Thank you CheapOair for your attention and assistance. Like what I already said to the representative I talked to, I've been their customer already for a while and I never had any problem with them till last summer. Their prices were always cheap and service was always great. I also understand that they went through a lot of hassles because of the pandemic. And like I promised them, I will still book with them as soon as my issue is settled.

I booked a flight for myself and 2 family members to travel from the U.S. to Canada in February 2020 via WestJet airlines through Cheapoair. Not long after, Canada closed its borders to the U.S. due to COVID 19. I requested a refund for all 3 flights due to special circumstances (continued border closure preventing us from rebooking at a later date) and it is now January 2021 with no resolution. DO NOT USE CHEAPOAIR to book flights, they are a scam. I will now be filing a dispute for services not rendered against Cheapoair with my bank.

Updated 2/01/2021: CheapoAir attorney said the matter was resolved and they considered the matter closed. I HAVE NOT RECEIVED ONE PENNY AND CONTINUE TO PURSUE MY REFUND! THIS IS FAR FROM OVER OR CLOSED! Escalated to CEO S. Jain.

Be careful, I purchased my ticket with insurance and flexible tickets, when I want to exchange the date they charge extra $200 and one week still waiting for the confirmation. I called them every day and they didn't send me the confirmation. Worst customer service, it's annoying???? Also insurance doesn't work, don't used Cheapoair.

Do NOT trust them. They just lost a customer. I will no longer recommend this to friends or family. Their so called "expert" agents treated me horribly and weren't understanding of my needs. They messed up my ticket three times. I had purchased a flight to go from US to Mexico. Got an email with a confirmation for a flight from Mexico to US. The mistake was on their part. I had to call numerous times. They took forever (an average of 3 months and calling almost everyday) to resolve the issue. They didn't understand the fact that I never needed a ticket with a destination to the US because I was in the US. Crappy service. Not trustworthy.

Despite the obvious challenges that many companies have had to endure during the current Covid 19 pandemic, CHEAPOAIR has been EXTREMELY disappointing and frustrating to deal with! After 4 months, I am still waiting to get a legally entitled refund from them. I have called them countless times and I receive conflicting responses and unhelpful, generic answers to my inquiries about the status of my refund. I feel that this will continue indefinitely. I will positively never use the company again, and do not recommend others to do so.

In the end, CheapOair refunded my money. In my opinion, it shouldn't have been motivated by a bad review, but at least they responded and did the right thing.

I had planned a trip to visit my sick mother in law. Unfortunately, she died and I needed to rebook for earlier. I called CheapOAir, they booked me an earlier ticket, charged me the $50 difference for the ticket (credit card proof) and sent me a new itinerary by email confirming the new ticket and cancelling the old. I arrived at the airport the next morning, a 2 hour drive from a friend, and was stranded. No ticket!

I'm writing this here because conveniently my review will not post on their review page. For a company that books our flights, They sure don't know what flights their customers paid to have booked. I paid an extra $50 to have my check in / boarding pass automatically emailed to me. The problem is they sent me boarding passes for the wrong flights, which were originally canceled and I spent hours on the phone previously with Cheapo air getting corrected. Instead of getting what I paid for, I had to spend time in long lines to check in and get boarding passes.

We booked our Flight tickets last December via CheapOair for June month travel. Because of Pandemic situation, other flights returned the amount without any hassle. But this cheap-o-air took enough amount and when release the rest of the amount, they made enough nonsense steps and acted like they can't handle this kind of situation to release the amount. So far around 10 times we wasted our 10 hours of time and got really frustrated and leaving this review here. All the time they will ask your concern in detail and used to say the supervisor will get back to you in 24 to 48 hrs and never it happened, Every time we hit our head with this people to pay our money us, but no use. Highly recommend do not approach this people for booking. It's a big cheating company.

I booked a round ticket to Amsterdam through CheapOair.com. My trip was supposed to be at the end of May, 2020. Because of the global Coronavirus pandemic, I canceled the flight, which the airline eventually canceled for the very reason. I checked the airline's (Scandinavian Airlines) cancellation policy, and saw that I was eligible for a full refund, so I requested CheapOair.com for the full refund. After few arguing, they eventually sent me a confirmation email on 7/18/2020, saying "Upon reviewing your reservation I see that one of our supervisors had spoken to the airlines on 05/31/2020 and the airlines confirmed that you qualify for refund of $689.35 and $120 for the baggage which should reflect on your card within 30-60 days once processed."

My experience is horrible. They are fast on taking your money but the after sales sucks. Don't let it happen to you. I supposed to fly out last nov 12 but unfortunately something happened. I called the customer service right away to have my flight rebooked. What the guy did, he suggested to cancel my current flight. That way I don't get charged for cancellation fee or for a no show penalty, but he wasn't able to give me a new date since he was having a problem getting a new date for me, so he suggested to call them back and since that day my son and I keep calling/chatting them every day until I was able to get a flight schedule dated 19th after 3 days (paid $315) and he told us that he will send the confirmed itinerary within the day but until now.. 18th..Nothing.

I Have recorded calls with promised refund but they send me emails with numbers not in service which I have proof of waiting hours then given an automatic message saying the number is not in use! This is the worst company and committing fraud by trying to get out if giving the refund they promised me and are legally required to give since the flights from March to may 2020 were suspended. Philippine Airlines have already given the refund and CheapOair is holding it in their treasury!

I was having difficulties with my booking for my family. I was disconnected by a previous Cheapoair representative but Tanya just completely turned my whole experience around in making sure I was properly attended to and also went the extra mile to contact the direct airline to change my seats. Initially, I was getting frustrated and upset but it was very hard to stay in that mood when receiving great customer service. Thank you once again Tanya, I appreciate it! -Noreen :)

Updated on 11/23/2020: Hello, I have written to CheapOair many times to refund my flight canceled due to coronavirus (16-31 May 2020, From Istanbul to NYC). They've suspended my ticket, but I want my ticket refunded. They're calling me from America but I live in Turkey and our day time and my phone line are not in accordance with NYC's hours. I don't need to hear their voices, I need my money back. Today, I was shocked when I just checked the latest status of the ticket on the cheapoair web site. My ticket seems to have been used. But I didn't. I am sending you the attached screenshot. Please help me to solve this issue. There is one more thing, my sister bought similar tickets from a Turkish agency. We would go and back together. She preferred Turkish agency but I didn't. The agency paid her ticket money back several months ago. What should I do? Please help me.

Purchased a ticket from CheapOAir but when I got to the airport, there was no ticket under my name. Unfortunately I had to purchase a a new one on the spot... When I verified my confirmation email from cheapoair, I saw that it was for the right day, wrong city and wrong time. Despite having the confirmation email with the wrong information, CheapOAir refuses to admit that they made a mistake. Never thought that a company would ever be able to act like this with such an obvious proof. I'm now looking into legal action to sue them. STAY AWAY FROM CHEAPOAIR.

I requested a refund on my airline tickets (because of covid) on 8 June 2020. The agent confirmed the request has been sent. In August after numerous chats, emails and calls, my refund was "send to the airline". Then I received my infants ticket refund but not my husbands or mine. The airline cannot give me a refund receipt because I booked through CheapOair. After 8 live chats, 6 emails, and 3 hours customer support phone calls, they still do not give me a refund receipt that I have a document to go to the bank and check where is the rest of the money. They give me this automated one liners without any assistance. I will never use them again. Worst agency I ever used.

This company is zero on the name of customer service. Left hand doesn't know what right hand is doing. Whenever you call you have to explain whole story again and again. They denied refund even if airline cancel the flight. When I spoke to airline they said I can reschedule my trip in year time. Cheapoair cancel ticket on their own without I have requested and deducted 300 $ for cancelation and processing and may be I don't know what else. I have called them at least 7 to 8 times and they will be like, "Oh you will hear from us in 24 to 48 hours." That was 2 weeks ago. Booking ref: **

We purchased one way tickets to the Middle East for our family of 4. We purchased the insurance to cover the costs in case of emergencies. Sadly, I ended up scheduled for emergency surgery. I called to cancel. The total amount originally paid was $3340.81, which included some additional fees. After attempting to cancel the flights with them, they came back that additional fees were not covered.

Do not book with these guys. They are quick to take your money but when it's time for a return due to flights they cancelled. It's like pulling teeth. Again do not book with them. They don't speak good English. It's a scam.

The way CheapOair is doing business is ABSOLUTELY CHEATING with GARBAGE customer support. Their customer support specialists all set up in INDIA. Their call quality is very poor. I hardly hear them. They don't have any American value in their mind. I booked two tickets cost around $2500 with CheapOAir on February 2020. Pandemic came. Then all airlines began to cancel. Then CheapOAir started playing games. I called around 15 times to their customer service. Every option they put in their system to loot your money, kill your valuable time. I asked for a refund, they said it will cost $600. They wanted to hijack my money for canceling, refunding, rebooking at any way by giving me high amount of cost. I ended up getting air credit by paying them extra money.

Bought a ticket through Cheapoair and quickly discovered that it is much cheaper to buy directly from the actual airline. No returns, no customer service to speak of at EXPENSIVE "cheapo"air. Usually when you buy online it is better deal, but not in this case. Guys, go and buy direct. Don't feed these useless leeches.

Your agent Bernarbino in India worked tirelessly with me & suggested I pay extra money so I could cancel round trip tickets to one way tickets & then upgrade to business class & first class so I wouldn't lose a huge sum of money. I give him a 15 out of 10.

The service was surprisingly swift and effective. I was very impressed and a bit taken aback at the ease with which the entire transaction was conducted. The officer who attended to me was very courteous and yet formal. I appreciate it.

Call attendant was very thorough and easy to deal with. Made the reservation experience great. I will definitely use Cheapoair again. His accent was a little disconcerting at times. I am running out of things to say. I am done.

Please don't use this company for your next trip. Save yourself a headache and stress. This company is a scam and Customer Service is HORRIBLE. I have been waiting for my refund for almost three months after the airline stated they refunded the money to CheapOair.

I had bookings with them for Qatar Airways. I decided not to travel in a pandemic. So asked for credit as Qatar Airways stated on their website they are giving 2 years of extended credit for rebooking. The customer service guy is not giving me credits and saying they are not aware about it and simply hung up the call.

Booked a flight for summer 2020. I called CheapOair to cancel due to COVID. Agent thought all flights were cancelled and therefore did not cancel my flight. Received an email from CheapOAir stating I had $230 to use on a future booking. Airline thought I was a no show and refused to provide a refund. I called CheapoAir customer service 9+ times and was on hold for over 6hrs to take care of the situation. They admitted the agent was wrong for not cancelling, but refused to allow me to use the money I was owed for another booking. Every person I talked to had a thick accent that was very hard to understand.

The gentleman who helped me book my flights was very professional and patient. His main goal was to help me use my flight credit and to save money all while accommodating my tight schedule. He helped explore multiple flight possibilities and even cross-checked flights through different airlines to get the best fairs.

Excellent response. Very good. Service rep was excellent. Changed my dates of my flight quickly. I am very satisfied with service. I have been using CheapOair for three years traveling internationally. Because of lockdown I wasn't able to fly. CheapOair refunded me the full amount of ticket.

I booked a flight with 2 connections since there was not direct flight to my destination I thought this was the easiest way to do it. Wrong thinking!!!:

Me and my sister were in two different places with two different credit cards so I conference called the agent. She was able to take care of both of us. Got us on the same flight and we were seated together. It was a great experience. She was very helpful. I will use it again.

His name was Jordan. He was very very patient and he knew his stuff. I really appreciate him. Thank you for not frustrating me or rushing me. You made my experience wonderful. He was very knowledgeable. He knew his job.

ABSOLUTE FRAUD! I booked two tickets through CheapOair for travel in May 2020, the flight was canceled due to the COVID-19 pandemic. They charged me $70 per ticket AGAIN for the ticket I didn't cancel and gave me credit with the airline for $20 lesser (per ticket) than what I originally paid. This was after several emails, and over 20 times calling and staying on hold for hours. DO NOT USE CheapOair. Horrible customer service, NO WAY you can get a refund. They are a fraud!

I have booked my round trip journey with KLM through this unprofessional agency. Costed around 1300 $. I could not make return journey as KLM cancelled the flight due to covid 19 pandemic. When I reached KLM they said I'm eligible to get refund of return journey fare and the request should come from agency. One fine day I called them on July 15th. [Do not choose option of existing booking Or Refund, They don't answer the call. Choose new booking option and then request for refund.]

We originally booked a trip for April 2020 from Denver to London which was cancelled due to Covid19. We called 9/29/20 to change one of the tickets for a trip to Frankfurt 4/6/20. We were told the tickets would be coming in an email, which they did not. I called 10/5/20 to change the date of the trip and ask why we didn't receive the ticket by email. The reservation was changed and confirmed and I was told the tickets would be coming by email. When the email came it was for tickets from the original reservation (4/2020) but with the extra charges for the changed reservation. When I called 10/6/2020 I was told I needed to call the airline to get the paper tickets.

Super helpful. Thanks!!!! I made a mistake and booked another flight and your employee helped me very patiently. I was very satisfied your help. Thank you so much! I picked up the right flight then I pushed the alternate date button and it changed my flight completely, I called you up and I was helped to get to my first choice back.

They provided me with an email with a set amount of credit I was given due to the Covid outbreak, when I called to rebook, it turns out that credit was not there. They also specified on the email that it was as travel credit. Man on the phone said he could do nothing about it as it is not up to him. On top of that, there was no specification that the credit applies to only to the said you were going to go to before cancellation. Very misleading and inconvenient. Do not recommend.

The gentleman who called me was a pleasure to work with and very kind. A true professional. He spoke slowly and clearly and seemed genuinely interested in my satisfaction. I would def do business again with your company as a direct result of my experience yesterday.

Due to the situation of covid 19, it has allowed to verify the immediate assistance to the solution of the problems caused by the pandemic. I have heard not very pleasant comments from this agency; but I found the opposite and I am very satisfied.

CheapOair did a great job with communication and customer satisfaction during the Covid19 pandemic. Representatives kept in touch with me to assure my vacation plans will not be at a loss and handled my rebooking effectively with the choices I had in mind. They did a great job and my vacation is back in effect.

I booked Round trip flight in June 2020 For $531.60 and bought insurance because of covid. Tested positive for covid shortly after, cancelled flight but only got “in store credit”. Tried to book new flight today for December with my credit, after 2 hours on hold was told new trip was only $276 but I needed to pay additional $56 and could hardly understand the rep on phone. I asked why did I pay the extra insurance and all he said was it’s different from airline to airline. I will not ever use this web site again to travel.

Due to COVID the airline who I bought a ticket from canceled my flight. After finally getting in contact with someone from CheapOair, I was assured that I would receive a full refund in two or three billing cycles. Now, a whopping four months later, without the slightest assurance or email, I have still not received a penny of my promised refund back. Whenever I try calling I am treated in a dismissive manner and can barely - if at all - understand what their representative says because he or she is on a crackly cell phone in India. If they think they are simply going to get away with ripping people off they are wrong.

This time, I got a very kind and knowledgeable customer service agent who didn’t have to ask me the same questions over and over. When he asked how he could help I told him I had 3 issues. When we got 2 resolved he reminded me that I had another. He was easy to talk to and did everything he could to make my experience pleasant.

CheapOair did finally come through for us & we received a full refund for our flight that was cancelled due to Covid.

The agent was competent and very helpful. My big problem is understating the price. The telephone quote for the reservation was $378. My CC charge was $425. I decided to cancel. The agreed upon price was $25. My CC charge was $50. I will register a Disputed Charge with VISA. It's unlikely I will use CheapOAir again.

Purchased my ticket December 31ST 2019 to Amsterdam from Chicago, also paid the extra fees for insurance. During this crazy pandemic I realized that most likely the trip wouldn't happen. But I wanted to play it out. In March my flight was cancelled upon the ban of U.S and Europe travel. Soon After I went ahead and requested a refund, I can tell you my experience has been hell ever since. The status of my refund has been in process for almost 7 months now. I've called customer service over two hundred times also have the records.

This is the worst. I booked a ticket with CheapOair in last March, and the flight was cancelled by airlines due to coronavirus. Total price of the ticket was more than $4200.00. When I asked for refund they gave me only $3100. More than $1000 gone. It’s pure robbery. I called the airline. They told me they were not charged these much money for cancellation fees. I asked for the receipt in CheapOair for knowing what are the ways they cut my money, No receipt yet. Please, don’t go with CheapOair. They are purely a robbery company.

I had to put my original flight on hold due to the coronavirus for July 7, 2020. I rebooked it on 9/19/2020 for Dec 22 to Dec 31 going to Colorado Springs. This was my original destination. I have in hand a letter from CheapOair that I would not have to pay a re-booking fee. Well-----I have been charged $100 for this process and have called to try and correct this but to no avail. (I do not owe this to my knowledge) Also, separate booking for my husband Danny ** booking #** was charged a $100 re booking charge.

After searching so many websites as the prices were rising, I contacted CheapOair to check on prices not listed and spoke with Shasta. She found many options as I tried to see if flight times or price were most important. She patiently helped me even offering a coupon which finally sealed the deal.

Satisfactory customer service. The Rep. was not only polite and helpful, he didn't you feel that you should hurry and get off the phone because he had lots of other things or customers to tend to. His tone was not rushed and it made you feel comfortable that he'll properly take care of your need. I have used CheapOair a few times before and have always had similar experience and I have recommended them to family members and friends whom have all had the same experience.

While I can’t vouch for every customer service associates, I can tell you that the one who booked my last flights was outstanding. Never have I received this level of service. I really felt he had my best interest at heart. He explained everything he was doing and let me know each time he was going to put me on hold. When we got disconnected, he called back within seconds. His picture should be next to the definition of that term. I wish I had more trips to book. LOL. That’s how good he was.

Please do not make any reservation with this company because they will cancel your reservation and keep your money. They are thieves. I am a travel agent and I was partner with them and it was the worse company ever. Their Credit verification department agents are stupid and do not use common sense. They cancel your reservation without any reason and if you want to rebook it again and the price goes up you have to pay for that even if it is not your fault. This company is trash.

Not very happy with the airline canceling all flights but one that would arrive in Syracuse at 10:30 at night. I researched another option from a different airport which the price is always lower from Cedar Rapids than Waterloo. It cost me an additional $157.00 for the ticket and will have to drive over an hour and then pay $72.00 for long term parking. I don't understand why the big increase because the airline canceled the original flight. The young lady that helped me with the changes was very, very helpful - I give her a 10 for the help.

The atienden was very helpful, I have nothing bad to say about her. I am very happy with her help. What can I say about the atienden. She was very kind and understanding. I am glad you have people working 24 a day to help with the flights.

My flight was canceled March 26, 2019. After a month dealing with them to get refund instead of travel credit, finally they processed the refund and paid 350 dollars that’s instantly deducted on my account that was May 8, 2020. After that, I thought everything ok and just wait and waited until more than four months now and still no refund. I contacted billing and send me file that they said it show the transfer made. I talk to my bank and ask them to check all transactions on my visa from May 19, 2020 to present date but there is no refund transaction that was canceled. Now, I don’t know what to do because the Billing Dept. email me that on their end transaction was done and they thank me for being their customer. For me looks like they don’t care anymore if I get the money or not! I only get same advice from them to check on the bank. I ask them if it’s only delayed or what? I got no answers from them.

Had previously booked a flight, but had to cancel r/t Covid. Requested a Credit to book later. Contacted CheapOair 6 months later and was able to rebook without multiple calls or complications. Agent was very helpful and was able to complete transaction in 1 call. Was concerned at first before call. Totally comfortable after working to her.

After several tries to book a ticket from Hyd to IAH, as every time it kept failing at the end, I had to call the agent and got the ticket. Paid a little more though. Still, had good experience with the agent who booked the ticket quick.

I have bought several from Cheapoair. I have always had great experience using them. The people have always been helpful, and very nice. They have always helped if I needed to change. They have gone out of the way to help. The people are so nice, and helpful.

I called to get help with an airline that I was considering. But the young man helped me to get a better deal. Very nice to work with and considered all the questions and found answers to help me. I do have to call the airline to see what I have to do to get my therapy dog on the plane with us. Because every airline is different. Thanks again.

We contracted with CheapOair.com for round trip airfare to Munich, Germany via Delta Airlines. Departing 4/9/2020 and returning 4/19/2020. Delta cancelled the flights due to Covid 19. We requested a complete refund on April 6th when we were notified of the flight cancellation. We never received a refund. In addition we have reached out to CheapOair dozens of times with no response. We are seeking a full refund of $1900.00 for 5 months. Delta Airlines by US Law must refund all fees. CheapOair is a fraudulent scam. Do not use this scam site for your air travel needs!! They are impossible to deal with. They are located in India and do not abide with American business principles.

I had a hard time booking my tickets online so I called the phone number for Cheapoair and spoke with Bennet and he helped me book my flight. He was very nice and helpful. He asked me if I would be bringing on a carryon bag or a bag that would go under the plane. I told him no I would bring on a backpack and put under my seat. He said that was fine. I wouldn't be charged for that.

I really have to say thanks to Silvia. She was so so much helpful and so nice, she did help me with the buying for the new fly, she is so professional and CheapOair is so lucky to have her in your team.

Could never get a human being to talk to me, just kept getting hung up on due to high volume calls and once I did get to talk to someone, no full refund due to Covid and have to use credit by February when the Covid could still be going on.

I have used CheapOair on a couple of occasions in the past and while I found their airfares to be competitive, I was never pleased with their Customer Service. My view has since changed and I now have great respect for their Customer Service. I certainly think they are one of the best in the business when it comes to Customer Service. The flight I booked with them was cancelled. They informed me about this cancellation, but went much further by processing the refund without any need for me to follow up with them. This was truly superb and a true lesson in excellent customer service. They did not offer any excuses or give me any runaround. They just did right by me, their customer. Contrast this with another travel agency with whom I had another cancelled flight. After 3 months, I am still unable to reach them by phone or email, and I am still waiting to hear whether they will refund me.

The agent that help me purchase my ticket and car rental was very helpful, very polite, answered all my questions. The only minor problem I had what is fully understanding him. Was not used to the accent. No fault of his.

CheapOair should rather be Scamoair!! Dont trust them with your time and money. I booked my tickets from YYZ to DEL for Sept 1 ‘20 and I got to know on 20th Aug that Cheapoair cancelled them due to some automation error. I got no email or anything that my ticket is cancelled. Then started the dreadful journey of calling them and hearing the same response “We are trying to contact Lufthansa, give us 24-72 hours”. I called them again on 25th Aug and I got the same reply. Please stay away from them if you dont want to make your life hell!!

I called to book a flight rather than book myself online and Suzanne was very pleasant and helpful. She answered every question I had and was quite experienced and did not rush me in any way. I would definitely use this site again.

I had a reservation on a flight from Brussels to Prague to join a cruise to Berlin. The cruise was cancelled making this flight useless. The Cheapoair customer service person was able to convince the airline to allow me to change the flight from BRU to Athens for May 2021. I was very satisfied with the service I received.

BUYER BEWARE!!!! This company is useless with AWFUL customer service! They will gladly take your money but good luck working with them when you need a credit bc a flight has to be cancelled due to COVID!!! Of all things....COVID.... they are absolutely the worst company to deal with. Buy tickets from anyone else!!! I NEVER give bad reviews since I am a business owner myself, but I am so flabbergasted by the lack of assistance, theft, and disconcerted efforts of this lame “company”. They’ll be out of business before long! I am contacting the BBB next... yes, it’s that fraudulent!

My last agent was a great agent...articulate, great diction...jovial but business like...just a pleasure to deal with... Punctual at calling me back with the lowest fare and shortest flight....as he tentatively listened to my concerns and adequately address them... I hope the next time I call Cheapoair I get the same agent.

I recently received a multi connection international cancellation and after contacting CheapOair I was very pleased with the level of help and their dedication to make everything right. I have been using cheapoair for a long time and been a very happy customer. Highly recommend them to everyone.

Lesley was VERY knowledgeable and patient. She offered several variations of what I could do on a three legged trip. Her suggestion saved us a lot of money and hassle. I referred her to my daughter who is moving whole family (6) to Puerto Rico. She is a terrific representative of CheapOair.

The young man I talked with was informed, helpful, courteous and extremely supportive for all my concerns. I don't know his salary but he deserves a raise. Our first trip was canceled and we had to find a different flight that answered our needs. I did not want a 6 hour layover in ORD airport. By trying different days he was able to come up with the perfect answer to our problem. Through it all he remained both charming and efficient. Excellent in every way.

The booking and flights went well (the woman who booked it was amazing) but after my first flight to my destination I received a call stating that they were from Spirit Airlines and that my flight had been cancelled and they would like to reimburse me for my flight. I explained that I had already flown to my destination. Then they said my return flight was cancelled and I stated that I was flying back on American and not Spirit. I received a second call two days later stating that they were from American airlines and that my return flight on American airlines was cancelled. They couldn't give me my correct flight # and when I told them about the previous call and their voices sounded the same the call ended. There also was no problem with the flights. My concern is where did they get my # to call except with my reservation with you. The phone called to me was the same for both calls #254-278-4190. You might want to check into this. Thank you!

FIJI AIRLINES cancelled our August 24 reservations and changed to a October 2020 dates that we can't take. I call the airline and I was told that we have to deal the cancellation and refund with CheapOair. They're acting as we were living in the Medieval Times, and it doesn't matter for them what option you take. They want to suck your $$$. NEVER AGAIN!!!

Purchased with CheapOAir, a round trip flight from Las Vegas to Vancouver on Feb. 3, 2020, to accommodate a cruise itinerary, for June 21-27, to Alaska. On March 24, the cruise, which we booked through Costco, was announced cancelled, due to Coronavirus. I received my refund from Costco with no problem. CheapOAir was unreachable by phone and I applied for refund online. Multiple attempts to contact CheapOAir went unanswered or disconnected after being on hold at times of longer than 2 hours. On July 29, I spoke to a gentleman at CheapOAir, who told me the 'waiver team' would contact the airline, and they will get back to me.

I've used CheapOAir six times now. Each time everything is accurate and on time. I can pick my own flights or if I'm running late I simply call in and everything is done for me, always getting best prices and shortest times. This is 100% the truth. Thank You. Ronald ** ,Chowchilla,Ca

I'll know better after I return from my adventure, but so far I am having a great and confident experience. I would recommend your company to all my friends and family. Your staff (MR. **) was extremely helpful, informative and cheerful.

The representative was very helpful and spent a lot of time with me (big kudos for him), but the company itself is terrible in its policy. The airline changed airports, I was notified by CheapOair to change it within 24 hours or pay fees, and he tried to charge me for it when I moved it to another day as a result- even though he told me there would be no change fees at the beginning. Eventually I only got away with paying a big difference in fare fees (although the website prices for the new dates were actually lower than the original tickets! I checked-) but the whole process was shady. I would highly advise against booking with them- regardless of the airlines giving people waived fees to reschedule, they try to squeeze money out of the people suffering from the pandemic whenever possible. I've ended up paying more for this flight than whatever the actual prices were which is highly disheartening. Please do your research before booking- I wish I had.

I planned a trip to New Orleans in January prior to Covid. When Covid hit I tried to cancel but they refused and said I had to wait till closer to the departure date. I called in May no good, I called at the end of June, after a long painful discussion with an agent I thought the flight was canceled and received a voucher. Prior to the trip I get flight messages from the airport. I thought that was odd so I called CheapOair. They said there was nothing they could do as the flight already took place. I asked for a supervisor and was told they would review my conversation and get back to me in 24 hours. I called them after 72 hours and finally got an agent to try and connect me with a supervisor. After 40 minutes and being cut off twice the agent called me back and told me that a supervisor was busy and would call me in 4 hours.

I went online to purchased ticket. Got done filling out info. Hit purchase. It said it was sold out. Got call immediately and was taken care by Edgar. I believe that was his name. It would be nice if to get an email with instruction to get tickets online. Maybe that happens later. Thanks. Brad

Whenever I go to the US I prefer booking at Cheapoair because of their superior service. Very easy to book and very helpful in attending to my other requests especially during this Covid 19 pandemic when the airline I booked my flight got cancelled. I was able to readily refund my money. Thank you Cheapoair.

This is absolutely the worst travel agency that I have ever dealt with in my life. I booked tickets which eventually cancelled by the airline as the destination country changed the regulations due to Covid-19 and cancelled all flights indefinitely. They gave me travel credit which essentially I am not able to use. Every time I call them I get different answers, some tell me they're working on my issue, some tell me they can't do anything about it and some tell me someone will reach out to me soon. I would give -5 stars if I could!

The Covid-19 pandemic made it unreasonable for my wife to take her December trip home to Newfoundland. We called to see if we could get a date change. The contact person was extremely helpful. She checked options and came back with something that met our needs with a very reasonable additional charge. Her professionalism, her tone and her effort to help was a delight. Thanks you.

If you could give a zero star review for this company, that still wouldn’t be close to reflecting their service. It is now nearing on HALF A YEAR past when my flight was canceled and I was notified that I would receive a refund of which I have not received and still have no information on when/why/ and if I will ever receive it. I’ve sent emails back and forth with no straight answers. The only way I was able to get in contact with someone was by writing a bad review and having them contact me to take it down.

I booked flights from Dallas, Texas to Greenville, MS round trip for my son and brother. On their return date, CheapOair CALLED me and said my 5pm flight return had been changed to 8pm. After we arrived to the airport, it had been changed again to 10:50 pm. I was on the phone with them for hours... Literally... I talked to four people.. I would be on hold so long that I would hang up, and as soon as I would hang up they would send me an email saying they tried to reach me to resolve this matter, and if I needed additional assistance to give them a call..

I had an emergency trip for family work come up & needed to fly out of nearby airport. I confirmed wrong city & at 1230am just 4 hrs before the flight, Whitney via live chat had my flight rebooted & me back to get couple hrs sleep. Can't even express the concern & awesomeness of this company. I have used them for yrs & will continue!

I booked a flight to India through CheapOair (“Cheapo”) on 1/5/20. CheapOair booking number is ** and airline confirmation is **. Flight 6034 (KLM) was from Detroit Wayne, Michigan on 5/28/20 to New Delhi IGI, India. Return was from flight 878 (KLM) from Mumbai, India on 6/13/20 to Detroit Wayne, Michigan. I paid Cheapo a total of $1,086.46 for this round-trip. My flight was cancelled due to COVID19 and as soon as I found out in March 2020, I called Cheapo and KLM to inquire about the next steps and to obtain a refund. I have called Cheapo since March 2020 to obtain a refund as my flight was cancelled.

CheapOair had $341 from my April cancellation and when I rescheduled using a cheapoair representative, the total price came to $527. This is odd considering flights are running about half the price they were 3-4 months ago. I feel like I was taken advantage of this time. Ronny, the representative, was very nice though.

My flight to Turkey was cancelled by Turkish airline couple of times and each time the Cheapo Air's agent was working hard to find a flight for me with no extra charge. They were spending too much time. They are knowledgeable, helpful, patience, kind, thoughtful and hard worker. I had my best customer service experience with Cheapo Airs' agents. The prices are great too. I would recommend Cheapo Air for anybody's next flight. Keep up the good work.

Not everyone is at ease with the internet. Also, working from a phone is difficult. Thank you.

This is by far the worst booking experience I have ever had. A complete and total failure on the part of CheapOAir which resulted in days of stress, frustration and money lost by me. Which CheapOAir made no effort in compensation in the matter. A complete and utter disaster! I’m a contractor that works overseas. I have to go through Dubai to get to my final destination. Due to the COVID situation, I had to be quarantined in a hotel for two weeks in Dubai before I could continue to my job site. The company I work for had set up arrangements to have a hotel room for me starting on the 17th of July at a cost to the company of $3,500. As a result, I had to be in Dubai on the night of the 16th. If I didn’t make it there on the night of the 16th, I faced losing my job and had to pay back the company the $3,500.

I had to cancel a Sept. flight due to my conference being postponed until June of 2021; I had two flights I had to reschedule for next June and I kind of feel it was price gouging at 183.00 at reservation!! I realize it's not your fault my conference was cancelled due to Covid-19, but it certainly isn't my fault either. Due to this I will never use Cheapoair.com again.

They sold a international ticket for me, the airline canceled the flight, but Cheapoair don’t return my emails, I have been ignored. I never received any refund or credit. I feel like I’m been scammed!

The gentleman that I talked to was very helpful. I was excepting a difficult time he made my transaction fast and easy. I had a ticket that was postponed due to COVID-19. Thought I lost it as I didn’t hear one way or another. He found it and helped me with a new flight plan.

My customer service representative was Kelton. He was very patient, thorough and attentive. He repeated the itinerary to me several times to make sure that I understood. He called me back when he said he would to update me on the status of my booking and provided me with my confirmation number. He explained the cost of the fees that I had to pay (the difference in fare price) and what they were. He explained the process clearly. In all I’m very happy with the service that was provided. In spite of the current challenges, I feel that the service was not sacrificed. It was hard to hear him at times because of the static, I figured that he probably was working from home like everyone else. That’s my only complaint, but it’s doesn’t affect my overall satisfaction for the great service that I received. Thank you to all of the representatives who work really hard for us.

Bruno was awesome, I will definitely use Cheapoair again. Bruno saved me some money by explaining the promos to me, no one else explain about any discounts that could be used. I love Cheapoair and will use them in the future.

CheapOair. Great service I have booked both online and by phone cause of slow internet service in my home. I would highly recommend Cheap O Air. My agent stopped at nothing to find me the best price and times available. My experience has always been a very pleasant one.