CheapOair Reviews

The reservation process was easy and quick. All instructions were simple to follow. I received a follow-up communication from CheapOAir. I was provided with all of my travel plans and related information quickly. I appreciate the transparent appeal of the CheapOair website.

Very easy to use. Used it for the first time and will keep on using Cheapoair. Flights came up in an easy order to pick. Others a little difficult to read and pick. My wife had used it before and recommended it to me.

Great service and with very good quality, it is the best airline in which I have traveled. I would not change it. The attention they give us and the security they give on flights, this airline gives us a lot of confidence and the flights are very comfortable.

Cheapoair made it very easy for me to review and provide alternative travel plan schedules. I was very satisfied with the airline flight schedules and the alternatives and I could easily compare the various flight costs. I will definitely revisit the website on future flight travel plans.

Return flights from Vancouver to London. Very easy to book. Very competitive price. I am really hoping that there will not be any problems with this booking as I have had multiple problems with other companies.

This experience was simple and to the point with a great price. I will do most my travel plans with CheapOair in the future for me and my family. I will also tell all my friends and family to book through this site as well.

A few months ago I booked a car on Cheapoair's website, then cancelled it because I found a better rate the same day. They did charge my Amex CC, but never confirmed the booking! Then after cancellation, they confirmed the cancellation of the non-existing booking, but never refunded the money. I disputed the charges successfully, but they kept $ 13.95 as 'an administrative fee", as if their error was my fault. Do NOT do business with these guys-if the rating could have been 0, I would have given it.

I can't express, factually, the poor service I received in the 200 character limit in this review box. They charged me over $600 to move a flight and didn't move the baggage allowance. Cost $300 more.

CheapOAir added expenses to the airlines ticket without consent, and when the issue was confronted the customer representative stated it was non-refundable. The customer service representative kept interrupting and stated “You’re not getting it, I will make you understand”. When I interrupted her so I could state the issue she placed me on a 40 minute hold. I waited to see if at least a manager or someone who would be willing to help would come on for CUSTOMER SUPPORT. This company is unprofessional. Do not book with them.

Very unreliable link. I do not recommend. They cheat and rip off money. They don’t think about customers, they only need bank data and that’s it, money starts to be debited. Then you won’t get through to them by phone. And the money has to be returned through the bank only.

I booked flights for my family for the trip next years and the flights has 2 stops but the first flight and the last flight has changed and when I contacted them to see what they can do or change the flight for me and they just let me wait and wait and doing nothing but told me to call them back in 48 hours and then I called them again and they said 3 weeks later. Now I can't call them anymore. They said they just receive the phone call that have trip in the next 7 days because of high volume even I call them in few days or earlier in the morning.

I thought I was calling the number to American Airlines, when they answer the phone they only say reservations. The operator proceeded to pretend he was an agent for American Airlines. I booked the flights and couldn’t understand why they were more than what the website posted I kept saying that. He kept assuring me and fast-talking me through some fees that this was normal, it was not. I did a chargeback and won. Booked directly through the airlines. These people will lie, cheat, and steal to get your hard-earned money. Unethical is a nice way to describe them. If something happens to your flight and you need help from the airlines to either book another one or get a hotel you are screwed if you choose to book through CheapOair. You’ll be sitting at the airport while the rest of your party or family travels on if there are any delays or cancellations, you will most likely just kiss your money goodbye on top of paying more through the airline.

Subject: Need refund for my ticket and Airlines put remark for full refund. I have booked ticket with CheapOair in March, 2022. When I booked my flight, I had a layover of 3 hours, Now the Airlines made changes and the layover is 28 hours. I did not accept the change. Since past 1 month I have been calling CheapOair for help, but no luck. Is this the way you are running a business? How can such terrible company can win an award? Ladies staff is pathetic. They don’t know how to transfer a basic call, they will say please be on hold but they will just disconnect, Disrespectful.

Phone service is worse. If you option 2 for cancellation of ticket, the automated phone service puts you on long hold. They usually charge you again and again for dates cheaper even. US Gov't should put a ban on such bad service company.

Cheapoair issued me a ticket that was not valid and left me stranded in LAX. The airline told me that a refund was processed requested by Cheapoair that was not credited to me. I called Cheapoair and asked for an explanation and they made a lot of excuses. They refunded the money 2 weeks later but I had to buy another ticket double the price as I had to urgently visit my mother who was sick. The sick feeling I had and the emotional trauma I went through those couple of days waiting for a flight was horrible. I had to spend on transport up and down and accommodation waiting for the other flight out of LAX as I live in Florida. This company should not be operating.

I have booked a trip 7 months ago and pay for selected seats due to long flight, got conformation for seat payment, when I call customer service for over an hour talking to 4 different persons, no one can confirm and all they do is give you sub story, ask for a manger, no one is available, it not right and I'm taking it to the next level now!!!

At the time of purchase the agent told us no need to get the transit visa when you are transferring to USA in Canada, But we have to get the Visa, We purchased all the protection packages as they said anytime when it comes to real they all were valid within 24 hours of purchase where you can get free of charge with in 24 hours. We spent 2 days on the phone call getting transferred in between customer care and Credit department. Finally saying call the airlines directly, We spend more than $18000.

My husband and my son were supposed to fly from JFK to Amsterdam on July 5th, 2022 but due to not being vaccinated they were not allowed to board the plane. I purchased the tickets online at www.cheapoair.com but they said I should contact the airline directly to ask them about anything Covid related which I did but they didn't tell me about the vaccine mandate. I specifically said that, "My husband and son are not vaccinated. Do they need a PCR for unvaccinated people". They said, "No". When they arrived to the airport they were not able to board since they were not vaccinated. I've spend $4,627.68 on those tickets and it's been 2 months and I can't get a refund. Please stay away from them. I wish I could give them 0 stars. I have been a customer with them for years.

The flight I had booked was canceled - CheapAair did not notify me of this (I found out when I called to ask a question). They then kept me on hold for hours, hung up on me 4 times and refused to put me on a new flight - they said I needed to pay the $3000 difference to book which is against the law since the flight I booked no longer existed. I had to spend 14 hours on the phone with them to get a new ticket home - worst customer service I've ever experienced. Beware when booking with them - I will never book through them again!

July 27 at around 9pm PST I booked a ticket for my wife. I entered a wrong email address where to send the ticket. I called today July 28 in the morning requesting to send me the e-ticket info to my email. They asked all the information below and after verifying that all information are correct. They said somebody is going to do a verification to finalized my request. Passenger: Round Trip ticket from MNL to LAX. Flight is for Aug 2 ANA MNL, NRT, LAX Paid with my Credit card last 4 digit is **. Name on card: Billing address:. At 12:00 Noon PST I received a call from CheapOair, 1 ring I answered hello and they hanged up or disconnect the line.

I've used CheapoAir quite a few times to book flights and I've never run into any issues on CheapoAir's end. The site is very easy to use and it often finds rates much cheaper than any other site. Highly recommend!

We purchased a travel package which was immediately charged on credit card. We called multiple times to get email confirmation but they kept saying, "We sent it." This tactic allows them time for the credit card to accept charges. My husband created an account to access our booking only to find the fine saying we would be charged additional $80 per day at hotel and we had to extra for checked bags to the airline. The sales person never informed us and he also ensured that we paid for checked bags. 2 hours after purchasing this trip we tried to cancel due to this misinformation. We are now being told that it will take 14 days for refund. As well they will charge us $67 booking fees?? Scammers! Taking this to the government! Hope you go bankrupt!!

After using their engine to search domestic flights within Australia, I have found that none of the 3 deals presented to me were available. Furthermore this is revealed once you have entered credit card details. The message says you are not charged - I found this very concerning. My initial impression was that this was a scam to obtain credit card information.

CheapOair is currently acting on our behalf to contact Philippine Airlines to get our refund. They are saying a credit was never issued and it was a travel voucher the airline was offering. Although we disagree with all of this, We appreciate the help we have received the last day or two from Patricia, Lamar, Archie, and Sherwood at CheapOair. They are doing their best to resolve a frustrating experience.

I always buy flights directly from airlines, but this time I made the mistake to buy through CheapOair. BIG MISTAKE. The flight was canceled multiple times and they never informed me. You cannot make changes through the airline website. Customer Service has 1 hour wait time on a daily basis. Once you reach them, their system is often down and they cannot assist properly. Reservations DROP often and you might lose your money since their reservations tend to change often. AVOID them

I wish I could give CheapOAir a 0 star but it's not an option available for me. For all of you trying to buy air tickets through CheapOair, please do yourself a favor and look somewhere else. They're the worst when It comes to customer service, all they want is to get to your money, and whatever happens next is not their issue. I bought ticket during the pandemic, and the agent I spoke to over the phone guaranteed that I could modify my flight confirmation fee of cost at any given time considering what was going on globally with the Covid-19 pandemic. I had to change the date since my wife got hit with Covid, so I called and they ended up charging me a fee, they just ignored everything they had told me initially when I bought the tickets, I was never treated this way before, the customer service rep hung up on me, they just lied to my face, luckily I was able to dispute the whole transaction with my bank. Please read reviews about them before you do business with them.

CheapOair is by far the worst travel agency. I was charged $66 dollars to change my tickets. When I received the changed itinerary I called them back to ensure no passports were needed and they confirmed no passport was needed. When my family arrived at the airport they were denied boarding due to not having a passport. I called CheapOair they called United, United canceled their tickets and after hours of being stuck in the airport, United fixed their tickets they were able to leave. However, CheapOair did not fix the return flight and once again they were not able to leave. They were rebooked for the next day. On the second attempt, they were able to get on the flight but United oversold the flight and they were asked to stay another day which they refused. I called CheapOair and they only wanted to refund me $66 after I had purchased $4500 tickets. MILITARY PLEASE STAY AWAY FROM CHEAPOAIR.

My wife and I are trying to visit each other while I am stationed in South Korea. We are using CheapOair as a third party to get decent deals on plane tickets. There was a scheduled change through the airline to our itinerary and we need to accept the change to be issued our new tickets. This shouldn't be a big deal considering we can accept through either CheapOair or the flight agencies we are flying with per CheapOair policy. That is not the case though, we cannot accept the change through the owning agency and CheapOair has had my wife on hold for 5 hours as she is trying to resolve the issue. The owning agency was even willing to give us a discounted flight ticket and let us book directly through them. CheapOair has disconnected both call and online tech help from my wife as of 12 AM EST two hours prior to the customer service line closing.

In short, I booked my tickets to Bolivia via CheapOair. We arrived at our destination without issue. When we were scheduled to fly home, the airline canceled our flight for some unknown reason. I called CheapOair rep and they found me another flight a day later. When they booked the new flight they didn't include my already paid-for luggage, so I ended up paying a second time at the airport. It's been weeks of fighting with them and they just ignore my request to be refunded. This is so ridiculous. I have also asked for some sort of compensation for my missed flight because my wife and I missed work, they blamed it on the airline

This company was the worst company I've ever dealt with, please save your money and do not use this company. All of their positive reviews are false. They refuse to refund your credit for a ticket I did not use. Their customer service is horrible, their management is horrible, their entire company is horrible. They do not care about their customers. They only care about getting your money and making sure they keep your money. Don't bother using their services. They will take your money and then when you try to get a refund or a credit they will avoid speaking with you, hang up on you, as well as never refund you your money. You would do better go on a Priceline or another third party airfare provider because this company needs to be shut down immediately.

First week of April I booked our tickets thru CheapOair for our family trip to India this coming June 27. It was very easy to book. I even purchased trip protection plan, assistance, and insurance. To my surprise on June 9 I received an email from CheapOair that our ticket was cancelled and an OTP was emailed to me to confirm with them the cancellation. I never cancelled our tickets so imagine my surprise and stress. I contacted customer service immediately which took me more than hour to be connected. They said that our ticket was cancelled thru chat due to emergency reasons. I never initiated the chat, l the agent assured me that they will investigate and that they will find out the IP address of whoever initiated the chat.

We rented a car through ChepOair for our Disney trip. We landed late in Orlando but on time to get our rental. Rental company was out of cars with a long line of angry people waiting to get their reserved cars. The car rental agent just left and there was no one to talk to. It was late and we just wanted to get to our hotel so we took a $75 Uber ride. I called CheapOair in the morning to tell them what happened, file a claim and ask for a refund. Our hotel had an Avis desk their so we rented a car from Avis. We never heard back after filing our claim with CheapOair. So I decided to dispute the charge on our credit card.

Issue was resolved satisfactorily and CheapOair agent also called up offering their apologies. I wish this would never have happened though.

I’ve booked 2 tickets in advance from Dubrovnik to Prague and received the confirmation email from CheapOair. A month later I decided to check the status of my future flight and was shocked to find out that Czech Airlines do not fly from and to Dubrovnik. Apparently the flight was cancelled long ago, but nobody has notified me. Now I can’t use the credit for the flight by another airline and I can’t get the refund. Getting in touch with the agent is almost impossible, requires a very long wait.

I booked my seats and pay $303 3 months before my flight date and 3 days before traveling I discover that no seat was booked, When I contact the customer services through the online live agent they promised to contact me but they didn't and they sent me email that they called me on my phone but it was lie. I had to contact the airline to book my seat as I have health condition and they booked my seats without charging me. I will never use Cheapoair again and I wouldn't recommended to anyone.

It's a nightmare if you want to cancel a ticket for whatever reason, stay away from them... They just want to keep your money no matter what, once you buy a tickets there is no way no reason that you have the option to cancel..

This has been finally resolved. I hope nothing changes.... Thank you.

I was finally able to get my refund from CheapOAir. I do believe it was only due to the review that they reacted to my issue. While appreciate the issue was resolved, I think they would not have followed through without this platform.

CheapOair will STEAL YOUR MONEY! They offer a ticket of protection, however most airlines already offer this for free. I was accidentally charged, however, when I contacted by phone they said they canceled it (which by phone I had to wait over 45 minutes!!!) However, the money was never returned to my account. When I wrote to them to see the delay, they said it had already been too long and could not refund me. Also when I complained by email, I started to get random charges on my credit card from them, however at that time I had already discontinued that card, I had used with them. THIS IS THE WORSE COMPANY! Stay away! Terrible customer service and they will steal your money, they have no morals.

Do NOT use this company. They will only try to get more money not make it any cheaper as their name implies. I immediately noticed my typo of an extra 1 letter at the end of a first name Dianaa and immediately initiated chat. The chat person had me on hold for a long time before telling me there would be fees to remove one letter. Even though on an American Airlines post page I found it states simple typos can be removed with no fees. I called American Airlines phone and the recording states to call the agency you booked with to handle any booking problems.

The team resolved my issue! Thank the team.

Back in late 2019, prior to the pandemic I booked flight to Paris, Prague and back to NY on CheapoAir. The flights were obviously cancelled, but CheapoAir wanted no part of it. Not only did I have to contact British Air directly, I then had to recontact CheapoAir, since payment had been made to CheapoAir for my refund. this took months. CheapoAir was impossible to reach by phone, I was redirected to their website and each time an online request was made, my credit card was billed a $70 convenience fee. In the end, I finally received a credit for my British Air tickets after American Express advocated for me, and American Express credited me back the ridiculous and likely illegal service fees I was billed for trying to contact CheapoAir. I have NEVER dealt with worse customer service in any industry. BEWARE.

The difficulty to reach out to an agency is ridiculous. There was a change to my flight schedule which caused me to have to cancel my flight. I've spent multiple days and hours to try to connect with an agency at different times. The online agencies always ended my conversation without solving my problem after hours of hold. The phone calls have led to the same result. I would be on hold for more than an hour, after I finally talked to an agency, they would connect me to somewhere else and the phone gets cut off.

Seriously the worst travel company I have ever dealt with. The fascinating aspect is the ongoing consistency of their terrible service. I have a CheapOAir Gift card and after an hour on the phone, being hung up on, transferred from department, no service agent can actually work out how to use their own gift card. Eventually I was told to email the tech team and tell them my problem. On another flight, an agent called me after I booked the flight to sell me a window seat...but I already had chosen a window seat when I booked it. She said I could risk losing it if I didn't buy a window seat. All agents are extremely hard to understand as English is not their native language. I am multilingual and I can barely ever understand them. The site is great...The service is terrible and worsening. Never using them again.

Updated on 06/11/2022: CheapOAir then called me three times after I wrote my first negative review about their company. When I called them back, they offered me no refund and claimed that I had made the schedule change, which was made on their end. I am not sure if there is a customer service problem, or a company problem. My suspicion is there are pervasive problems with both. This is a slipshod organization which offers nonrefundable tickets and can change flights on a whim. I highly suggest avoiding their services.

I purchased two tickets last year for New Zealand domestic, me and my dad. Had to cancel the flight due to COVID lockdown. They put my purchase to credit. After a long time of lockdown my father couldn’t travel anymore with me due to health problem, so I rang to ask them if I could use the credit just for myself. They located at USA New York and I had to spend so much to call overseas. They told me to contact the airline, so I called the airline to ask but they said they have no authority to do anything as I didn’t purchase the ticket from the airline, I had to go back to ask the agency again. Then they said I have to use it for the same passenger for the same itinerary with same airline. Which means after a long time of lockdown, and postpones, my dad cannot travel with me anymore. And I have to wait to see the tickets expire.

Truly makes me feel like this company a big scam. They hire their customer services people in different countries and pay them bare minimum so Of course they won't care about your travel issues nor your money. Spend 5 hours on the phone with multiple “agents” on april 29,2022. Been hung up on twice on the phone and chat after waiting on hold for hours!!! Bought a ticket from Beirut to Moscow for may 7th for my sister.

Don't use this company. They try to cross-sell you insistently. If you have a problem they will take huge time on the phone and will say will call back. They never do. I have spent more than 6 hours on the phone during 2 days to try and fix a problem they made in my booking. Tried to cancel within 24 hrs time frame and they refused always asking me to wait a bit more until they could fix the problem. I wasted a huge amount of time and energy. A total nightmare and mind you their prices are NOT significantly lower. Check other sources and you will be much better off.

Don't get ticket from them, we were told that our flights were cancelled apparently because of the war going on, how airlines are trying to "lessen" all the flights. Since day 1 I was told I can refund the money/expedite it, to how just wait because the airline might replace/update the flight. Since the cancellation wasn't my fault they assure us that we can totally get the money. After a week I got the email how the flight is now cancelled and I have to call them to officially cancel it or rebook another plane ticket, I have proofs that shows "it's cancelled" and I can full refund. One guy tried to replace our flights, but he said he will call us again by the following week whether the airlines approve it or not, he will call or email us. We called them by the next week since there aren't updates.

Avoid at all costs. On my bank statement they said the flight was fully paid for, however, the ticket on their website was only "partially paid for". When trying to get in contact with customer service credit card cancellations, they kept me waiting for over 40 minutes. They sent me to go to Air Canada (flight provider) and my bank. Called both and they said to call the CheapOair and said nothing they could do. It was up to the company. Absolutely terrible service. Felt like I've been going on a wild goose chase for the past 2 hours.

Cheapoair booked ticket for 5 passengers, we requested to cancel on partial passengers, 2 of them on 28th March, after a while we checked to ask how long credits will be transferred, to our surprise they cancelled for all passengers, I have proof in mail for we cancelled for only 2 passengers and were charged 50 dollars for them both, now we are kept on hold from 4 hrs and the representative says he don’t know who cancelled. All he knows is someone requested cancellation on 2nd April, and we don’t have a cancellation mail or any information, hopeless services, very irresponsible, and where is my money, will not advise to book from them to save inconvenience, still trying to trace my credits for 2 cancellation and answer for other 3 passengers, still on hold from hours.

My husband and I travel a lot, for business and pleasure. Normally we use our favourite airline, but when their itinerary does not fit our schedule, we have to look elsewhere. Several weeks ago, we booked two seats on an ITA (Italia Trasporto Aereo) short haul return flights from Rome to Venice and back in August 2022. Then our itinerary changed, and we need to get to Bologna instead. There were absolutely no alternate potential flights that would work for us (without violating the laws of space and time). We will go by train, instead. So I went on line to cancel the flights

If I could give it zero I would. Got my flight canceled today and have been on the phone with them all day trying to get my money back. They want to charge me an extra 3k to use my "credit." I finally had enough and they hung up on me when I asked for it a full refund. I have sent letters to the Government travel agency and IER. I am also disputing my charges with my credit card company. DO NOT TRUST THIS COMPANY!!!

I was reached out to by the company and they made it right. So that definitely makes up for some of the mishaps in my book. My first experience with this company was a good one but I will admit I was turned off by the last two but possibly it was not their fault but due to the state of the world and my own bad luck.

I book flight with Cheapoair.com on January 30 with insurance for flight on February 4, 2022. At 2:51am just couple hours before my flight, I received email that my flight was canceled and rescheduled due to inclement weather for 8:43am. Couple hours late received stating my flight was canceled and rescheduled for February 5th. At this point I call Cheapoair, they told me to call the airline. I called the airline and they tried their best to get me on flight for February 4th because I had to be at my destination that date. After airline was unable to help me, I had to call CheapOair back.

Cheapo Air is purposely misleading consumers by offering the so called Cheapest Airfare so they come up on search engines sites first to direct unsuspecting victims to their scam by omitting add ons and omitting seat placement fee until after purchasing the plane tickets. After already paying for every possible upgrade such as cancellation fee, carry on baggage fee, luggage check on fee, assistance fee, etc.. We finally believed we were at the end of all the add on charges and made our decision to go ahead and purchase the airline tickets to our dismay.

Bought two tickets from their website (of course, I did not read the THOUSANDS of horror stories about them on the internet prior to this, stupid me) and did not think anything about it. Total 1865$. For some reason a week later I needed to cancel them and I was offered by CheapOair to cancel them for a credit and pay a fee of 50$. I did. Then I searched their website and found a cheaper flight. I said to myself, "Cool, I'll buy this with my "credit"." That's where my horror story begins. You see, their system was blocking me from using my so-called "credit" to buy the flight. All it said was to call a number so I can use my "credit".

I booked a roundtrip ticket from Los Angeles to overseas on Feb. 2022 through CheapOair.com flying with Aeroflot. 2 Weeks later, US government banned this airline flying to or from USA. So, I called Cheapoair for a full refund and rep., who answered from another country named Harried, with bad accent and dogs barking in the background. Eventually, transferred to supervisor desk and person named Tushar told me that "airline has to refund your money but not us" (which is not true). He told me to call back in 24 hours because he was sending them email. I was calling them for next few days and been told same thing from 3 other supervisors. The last supervisor put me on hold for almost 1 hour to contact airline and told me she was unable to contact.

After my post one of the agents did contact me, Christina and she helped me through. She was excellent. My point is this could have been resolved this way in the first place, and not let it escalate. The agent Rod he is no good. He needs to be trained.

I was scheduled to fly from South Africa to Canada via Amsterdam. Travel bans from South Africa to the Netherlands had just been implemented so I tried to contact Cheapoair in as many ways as I could and never received a response from them. I tried to cancel my flight through Cheapoair because of the travel bans, but was unsuccessful because I couldn't reach an agent. A few hours before my flight was scheduled to depart, I received an email from Cheapoair saying that my flight had been cancelled for the portion of the flight to the Netherlands. I tried to contact Cheapoair to see what I could do to leave the country and was told that I was being redirected to the flight change department. I waited for an hour and had no response. Cheapoair had ended the conversation.

We booked a flight to Paris in 2019 with Cheapoair, then the pandemic just killed our plans to go to Europe. Cheapoair was unable to offer a refund, while the airline would have. So, we wanted to change the flight to Cancun. Hours and hours talking to the Indian hotline later, we were able to do so, while losing about 2,000 CAD in taxes and processing fees. Cheapoair was not able to inform us, that the airline declined to reissue the tickets, so we canceled the hotel and had to rebook half a year later. At one point we had a direct flight between Cancun and Calgary, but the airline decided to cancel the direct flight and send us through Vancouver. A couple of days later the direct flight was back on their website, but CheapOair refused to book us on it again (no seats left - haha).

I booked a flight with Cheapoair last Dec 2022 but we had to cancel it due to covid lockdown. They converted it to travel credit for a fee of $50USD as cancellation fee. Now we have to use it before it expires and rebook a flight for same route and passengers. I’ve been contacting them for two days already and today 23 Feb 2022, Cheapoair is claiming they don’t have FULL control of my booking and Virgin Australia was claiming the same because my payments and booking was made through cheapoair. The two call agents of cheapoair was very rude they hang up on me. After the painful 7 hours of calling back and forth, cheapoair and virgin australia, Dave from Exchange Department was the only person who were able to finally helped me. He didn’t hang up on me like the two call agents from Cheapoair did, Dave stayed with me on the line until he was able to resolved my rebooking.

I have to say the worst experience I’ve ever had with any company. They sold me a ticket that I cannot use not only that they charge me extra to return flight but still cannot use it cannot get a refund cannot get any help, Be aware and take my advice do not on any circumstances deal with this company. Write to Sami **.

I used to believe that CheapOair was good but over the years their bad customer services, limited accessibility when you need them has been a failure. I will NOT be bringing any more business to these people anymore. This was it!

I just wasted 3 hours on their "chat" option that really doesn't exist. The chat service has a countdown "timer" that keeps you hanging on as though a Representative "will be with you any moment now", but when you get from being 16 in the queue to being 3-4 in the queue, the chat box mysteriously disconnects. I tried it 3 times and each time it was exactly the same. It's the same for phone calls. I wish I had read all the nightmare reviews BEFORE I gave them my money. Now I know and I'd rather pay the Airlines more money and be treated like a valued customer. As the old saying goes, "You get what you pay for" and as Judge Judy says, "If it seems too good to be true, it probably is."

I paid extra money to get a exit row seat on a long haul international flight. The seat I actually got was NOT an exit row seat. When contacting Cheapoair, they keep saying they are in contact with the airline to get my money back, even though they are the ones who charged me for the ticket. About 2 months and 20 emails later with their customer service (always initiated by me by the way to check on the status of this refund -- they never bother to follow up), still no concrete answer.

I was overcharged $116 for a flight. I called to request a refund to my credit card because the flight they booked me on they overcharged me. I see on American Airlines that the flight is $116 less. They are unwilling to give me a refund and I even called right at the 24 hour mark.

I purchased Airline tickets for me and my daughter and received confirmation from the airline. Then when I checked my credit card statement charges were much different than the invoice that I received from the airline. There were additional charges totaling $175 which doubled the price of my tickets. I called a representative at CheapOair and was assured that my total price was as the invoice said. Then I checked credit card and the additional charges were still there. I tried calling back and every time It goes to a survey I can't get through. I tried chat for 2 hours only to be given different phone numbers which also go directly to a survey with no chance to get a person or support. I'm paying premium for tickets from a distant airport because it was suppose to be saving. I could have paid the same and went direct from my local airport. Stay away from these clowns at Cheapo.

I booked for four passengers, my family, overseas flights, the app keeps show push-notes offering me to buy extra service that I do not want and I did not agree to. Yet, after I finish booking I found that I was charged those extra fee. They called me to convince me to keep them. The charges were much higher what I expected. I called customer service, a girl answered me and said that the fees will be refunded within 4 to 6 weeks, DID NOT HAPPEN. This was in last November 2021.

We, a family of four, have been booking international flights via CheapOair for over a decade; but our experience with CheapOair service in the last two years has been horrible. We needed to cancel our tickets twice due to Covid and CheapOair charged us $150 each ticket ($600 total) twice and lied to us saying it's the Airlines policy (American and Canada Airlines), of which we later found out that it was a total lie as the Airline like most airlines announced fee waivers due to Covid! Needless to say, they lose a loyal, regular customer and would recommend everyone to avoid them for the dishonesty and hassles (at least 4-hour wait for a customer service phone call)!!

THE DIFFERENCE BETWEEN MY TICKETS PURCHASED ON CHEAPOAIR AND SPIRIT WAS $380. CheapOair are con artists. They added miscellaneous fees that drove my ticket price up from $748 to over $1000 for the same seats. Do not trust them.

This is the worst booking service I have ever dealt with!! I booked a flight and because of covid, I wasn’t able to come back on the returning flight. Before booking I asked if I could change it with no extra fees, they said yes. When I was ready to make the change the amount they were asking me to pay even with the credit was the same amount as buying a brand new ticket. When I told them that the agent said they had coupons and could bring the price down. Which then let me know that they make up prices as they go. Even though I wasn’t happy I just paid the extra to not have a credit with them anymore.

I booked a flight from Manila to San Francisco for my in laws. I made a mistake of misspelling my mother in law's name. Upon realizing that it was misspelled. I called within 2 hours of the booking. Agent I spoke says there would be a charge of $25 to make changes. Which I thought was ridiculous, but I was ok with. The call got disconnected somehow. Called back the next day and got another agent. Now this agent is saying that it's going to be $50 to make change. I told him that the other agent I spoke with told me it was $25. I got put on hold for so long and the call got dropped.

Last January Cheapo changed our flight plans which resulted in a $230 refund due me and in which they sent an email to me on 2/1 confirming. As of this date I have yet to receive that refund despite numerous calls to them. Every call I am told it's being reviewed by billing and now almost a year a no refund. DO NOT BOOK ON CHEAPOAIR... Essentially they robbed me of money owed me. A credible and legitimate operation does not do that.

I made the mistake of not checking their reviews before I booked my flight with them. The airline ticket is only 100$ more and by going the cheaper route, it is costing me 800 dolars. My partner was not able to board his flight due to covid, we purchased travel protection, and we are not able to get the ticket reiumbursed by either CheapOair or the airline. They said I have to contact insurance company, I did that - insurance company said the policy number given by CheapOair is not correct, so they are not able to find us in their system, meaning no reimbursement.

I booked a flight to go to the Philippines in March of 2020. But because the pandemic was starting to get worse, I phoned Cheapoair to cancel. I understand it was really busy and when I finally got a chance to talk to someone, I was told to call again 72 hours before my scheduled flight. I tried and tried and it was a challenge to get a hold of someone. It was a booking for two and I was hoping to get a refund and pay the admin fee. The staff I talked to advised me to call the Airline instead. There were connecting flights so I ended up calling the airlines. Westjet was really helpful but PAL told me to contact the ticketing agent instead, so I called Cheapoair. I purchased a travel insurance with this booking through their website so Cheapoair said they can't do anything about it and call the insurance company instead.

My son's dad booked my son and I a flight back home. Everything was in my name. I have been trying for 2 days to contact customer service because I never got my email confirmation. They keep saying they sent it to me and even "resent" it while I was on the phone. It's been 2 weeks and I still have not gotten an email confirmation. The hold times are crazy, I understand everywhere is short staffed right now but even when I get ahold of someone in the chat, the chat freezes and does not work. I will not be using this site again for any future bookings.

Don't waste your time with CheapOair. Just book directly from the airline. Save yourself the hassle. Here's what happened: I booked my 12/29/21 to 1/6/22 round trip flight with CheapOair in July 2021. I paid $94 extra for assigned seats BOTH ways with extra legroom, which I needed because of a knee injury. I get to the airport the day of my first flight only to be seated in the VERY BACK with NO ROOM at all for 7 hours (I was in pain the whole way). And since I booked thru CheapOair, the airline couldn't/can't do anything. I had to wait until I got to my destination to call customer service.

I have book in CheapOair for my flight. 5 days before my flight, I called them and trying to cancel or re book my flight because I caught Covid 19. The company still asked me to pay for cancellation fee or rebooking fee. Asides from non refundable amount, they still charged me for that cancellation. This company is brutal, they couldn't take into consideration that a passenger caught covid. I would not recommend this.

We booked a flight via Cheapoair but we wanted to modify the date for the next 6 months, we called Cheapoair and was told that they're unable to rebook/modify the flight and we had to call airline directly.

I need to cancel my flight. Have waited in chats and on the phone for hours several times only to be disconnected with no follow up. The phone transfers to “this phone number is no longer in service” after an hour each time. Shameful.

This agency issued a ticket and removed my itinerary days before my flight. I contacted the Airline for seat reservation and they said there is no itinerary in my record. Customer service is also not available 24 hrs. I will not use this agency again.

My experience with CheapOair has been a nightmare!!!! I was able to upgrade my flight to leave a day earlier for my trip online they took the difference out of my acct 179.00 then told me that flight was booked and I needed to call to make the changes instead of doing it online. I called the number they told me the site doesn’t let you make those type of changes to a reservation. I asked them if we’re not allowed to make those changes online why does it give you the option.

Had to pay a $300 fee per ticket to the airline after it clearly stated it’s a refundable ticket and then they (CheapOair). Charged me an additional $100 per ticket to cancel! Paid $3400 for my family of 5 and got charged $2000 in fees!!! What a rip off! SCAM SCAM SCAM!!!! Wait sorry, they gave me a $50 discount because one of my tickets was for a child so they actually charged me $1950 to cancel my flight!!!!

I will make it a point to let everyone know and all review readers everywhere, DO NOT BOOK WITH THEM!!! It's not worth the few dollars saved. I had absolutely the worst experience with CheapOair. I don't understand why this company is not yet shut down. They changed our itinerary with long layovers and added layovers and despite being on the phone for over 8 hours, no one helped! Their answer is always, "We cannot do anything." They wanted me to cancel my flight and give me 500 and to rebook at a different date which they quoted me 2000 dollars. Just unbelievable! These scammers should go to jail for taking advantage of trusting customers.

Very bad and untrustworthy. They did not help resolve refund issue with airlines when they did not let us board. They kept redirecting us to the airlines to talk and airlines kept referring to CheapOair. Very stressful and frustrating. I feel CheapOair is all out for making commission on every transaction without any interest in providing quality service to customers, whenever there is in airline services, first thing they mention is refund as they will still get their service fee, I strongly advise against using their services.

So, I need to say that by error I'd paid more for my ticket for purchasing a one-way ticket when I meant to get a two-way. I therefore had to pay for the return portion with the company, but now my ticket was more expensive than if I'd gotten a return ticket from the start. I had to drive a hard bargain, but they refunded the portion for my error and did not charge me for an error in my name also. I had to send more than a few emails and make several phone calls with long wait times, but alas I even had to phone Air Canada for changing my name again, but CheapOAir waived the name change fee for me. They forgave my errors by not charging me more for them in the end. I ended up paying the same as initially discovered online.

Worst Airline Ticketing Agency to deal with. Issued an Illegal ticket, Flying from San Francisco- Narita-Hong Kong - Manila. Agency knowingly issued a ticket to Transit in Hong Kong even though there is a Hong Kong Transit ban for foreign Nationals, which I was not aware of, or was notified by CheapoAir, as they hold no responsibility for the issuance of Illegal ticket issued as I was not allowed to board the flight from San Francisco, Cost me $600.00 just to get to fly to Manila, $200PCR test, $250.00 Airport Taxi going & coming back after flight denied & $150.00 ticket Change fees to the Airline for a new ticket. Spent hours on the phone trying to contact CheapoAir would get disconnected every time. This was the most gruesome experience I have had in a long time. Please do not use this company and get burned by them.

When you ask for an airline booking you do get one. Afterwards it goes all SOUTH. Any changes, problems, service you have zero support. You listen to a recording for 45 minutes or more. No solution is provided.

I booked a flight ticket with this airline, and the service I received was terrible. High ticket compared to the airline's website. You have to pay them to refund your money. They refund your money after 6 weeks. The absolute worst agency.

CheapOair has the worst customer service that I ever had to deal with. Their automated line does not work, they are apparently always busy and never get back to you. When you try to make changes or cancel a flight due to medical concerns, they only provide you excuses on how they can’t help. Plan the airlines, tell you to call the airline who tells you to call CheapOair. They may provide cheap flights, but in return provide you with very cheap customer service.

I have used Cheapoair for the past 10 years religiously to book all of my domestic and international travel. In the last 3 years I have had so many issues with this company, mostly trying to get ahold of anyone easily and resolving any issues with changing bookings/flights getting cancelled/etc. Last year I had a customer service representative be so incredibly rude and disrespectful to me, it was shocking to experience. A representative called me back and apologized for the behavior and gave me a credit to be used on a future booking. I tried using it today (after spending the past FOUR days on hold for HOURS trying to resolve my cancelled flights) and all the agents said my credit did not exist.

UPDATE: They have answered my call and resolved the problem right away. There are no more errors shown on the website or in my itinerary. We will see if they spontaneously decide to cancel my flight or not as written in the reviews below.. But as of now, the customer service has highly improved. PREVIOUS REVIEW: Very bad assistance! I have an airline schedule change and I keep getting an error on the website. I need to verify it since the mail clearly says: "If you don't accept these options, there's no guarantee you'll be able to receive a refund." However, the website doesn't work! I keep getting the error: Seems like there is an issue with your request. I have always booked from this website, but after reading all the reviews, I'm noticing they have made several negative changes to their concept.

They are official scammers, liars and customer service hangs up the moment they figure you caught them. We had a medical emergency they tried to scam us but we called the airlines and came to know that they are not allowed to take advantage per law. we called and had to go hours long calls to solve our issue but they are just CHEAP.

I booked a flight 3 or 4 days prior to my trip, cost me a 1000 Canadian dollars, they sent me an email saying that my card is going to be charged again but they will return the amount and my booking information is still as is; I go to check in with the booking reference and E-ticket numbers they provided me and they don't work, contacted their bot and told me to call in the morning, am currently on the phone for 70 minutes and counting and the agent just put me on mute because he says he can't help me or transfer me to someone who can help me, as he can't access my booking. Even if you pay 100 extra dollars elsewhere it is much better for you, as I have been trying to resolve this issue for the past 12 hours and it seems like it's getting nowhere. They are not exactly reachable, and even when they are they can't be of much help.

I tried using CheapOAir for overseas business travel. My company does not have a large travel budget and it seemed like a good option at the time. However after the worldwide pandemic my flights were canceled for June of 2020. At present time, I still have not received a refund nor have been able to reschedule our flights for a later day despite having called almost weekly for the past year and a half. I have spent 6 hours on hold today alone, I promise that is not an exaggeration.

We had booked tickets for about 7 people with some of the travelers coming from another country. This was for April of 2020 and when the pandemic was declared travel was not possible and we had to cancel the tickets. CheapOair gave us credit for the tickets, but now they are required that the same 7 people can use only their portion of the credit. The pandemic has disrupted travel across countries and the travelers from outside the US cannot come in now. The rest of the passengers would like to use up the credit, but CheapOair is refusing to allow this.

I would not recommend this company to make your travel purchases since I am going to deceive you. Their poor customer service is attended mostly by people from INDIA. Their website is a scam since when you make your purchase they approve the payment of your card credit but you get a notice saying that your reservation was not made completely pending part of the process. It seems to me that it is not a company that cannot be trusted reliable. Also its cancellation policies are ridiculous and are always against of the buyer. I had a very bad experience because this company website is a scam due to this. I made several bookings at the same time when I contacted customer service they didn’t resolved my complaint.

My experience with CheapOair has been nothing but lies and ** from their customer reps! Buyers must beware! I had booked two international return tickets through cheapoair site in March 2021. Right after booking, I realized return trip date would take me over stipulated 180 days; so called them right away. After long wait, I was able to talk to a live customer service person. He confirmed me that change was completed in date for 9/23 instead of 9/25. After that, when I checked; it did not reflect yet. So I waited till next day and then called again. After long wait, the new CSR said that since it was beyond 24 hrs, no further changes were allowed.

Everyone please pay attention to me. This company sold me a business class international ticket and sent me the confirmation email. However, the ticket didn’t even exist!!! I called them many many times, waiting on hold for hours and hours with no resolution. They had no response. Very very dishonest company. Please please don’t purchase any ticket from them never ever!!! If you need any prove reply to this and I will email you all the details.

I understand that the pandemic has been really hard on travel agencies, but my experience with this company has been a nightmare. The customer service is terrible- super long waits, surly and/or uninformed representatives, unclear policies- there's just not much to redeem them. The hidden "service fees" are so high that it offsets the value of their lower rates. I've lost hundreds of dollars to them. So I would advise you to steer clear and use either a more friendly, transparent website or just work directly with the airlines.

Fraud.. They looted my money and did not pay so far. When I called airlines they told me that we refund the money to this Fraud Company. I will not recommend anyone to this Fraud Company. Please don't go with them.. Please.

My wife had heart failure and we had to cancel our Flight and Car due to her health! We were going to Toronto to visit our Grandchildren. I tried and tried to get in touch with them and phone numbers lead to nowhere!!! I tried emailing them four times and nothing in return!!! However, on the day of our flight, I finally received an email but only after our proposed Departure time had passed and they said they could not help because the flight had already gone! What a crook of **!!! Nice doing business with a company that rips off Grampas and Grammas on pensions!!! I will never use this company again and will make sure that this note gets widest distribution!!!

I had been trying to book an international flight using their service and I chose the flights that I wanted, Went to Payment and they gave you the option to pay using 2 cards so I said to myself: that's Awesome. My fare would cost around 1038$ so I paid using my discover and MasterCard. The fare was partially charged which left me with outstanding balance and therefor they said they couldn't issue the ticket until I pay in full. It does make sense Right?!, so I tried more than five cards for different banks and each card has more than enough to do the job but NO, I kept getting this Error message which told me that my payment was declined and I need to try another one which I did and did and did.. with no success. Even I called them more than three times and gave them my cards to complete the transaction from their end but nothing has changed.

CheapOair stole my money during the pandemic and refused to transfer my call to anyone who could help me. I was screamed at by 2 customer services reps -mind you as someone in customer service I kept my voice even, kind, and calm the entire conversation. I asked to speak to a supervisor more than a few times and was denied. I was then hung up on.

Stay away from those crooks. I bought a ticket with insurance, the flight was cancelled by the airline, now I am struggling from weeks to get my refund. They act like crooks. Stay from them. They have very poor customer service. They are in India and show like they are in New York.

Worst customer service experience. I had to make a change within 12 hours and they asked for a penalty fee where other platforms offer 24 hours free cancellation and changes. Absolutely not recommended.

Cheapoair. DO NOT USE CHEAPOAIR!!!! This is the worst airline ticket vendor you will ever use! I had to change my flight because my elderly mom had to be rushed to the hospital. That prevented me from taking my return flight as scheduled. I called to change my flight and they were going to charge me $50.00 per ticket penalty! When I told the agent how outrageous that was he reduced it to a penalty fee of $25.00 per ticket. Clearly a rip off but it didn’t stop there! They credited me only $123.00 of a ticket that cost more than $300.00!!! I had to pay the difference for a new flight with Delta from JFK to Ft. Lauderdale which was $70.00! They sent me an email “Confirmation of Itinerary Changes” which did not include the tickets. They said the email with the tickets would arrive in an hour. THREE HOURS LATER THE EMAIL HAD NOT ARRIVED!!

I had to cancel their flight because of the pandemic and I was issued a credit for the purchase price of the tickets $790.80 for them to use prior to 12/31/21. I tried to book a flight for my granddaughter today and they wanted to charge me almost $500 for the new ticket AFTER the credit was applied. If I booked the ticket through the airline directly it would have only been $580 for the same flight. So it looks like I've been ripped off for the $790.80. Never again!

If I could give zero, I would. Our flight was cancelled. It literally took several hours of online and phone to reach a person. We were told that they will refund the ticket price within 2 billing cycles, but baggage and other fees are non refundable. This is outrageous when it is the airline that canceled in the first place. I have no faith that we will ever see any refund. NEVER USE THIS BUSINESS.

I booked international flight from Delhi to Chicago on 5th paying a good amount for 3 tickets. Flight I choose shows transit from Abu Dhabi but no where it mentioned that I need to collect my baggage and check in at Abu Dhabi. When I called agent regarding baggage issue I was told that I would need transit visa for Abu Dhabi. When I asked to cancel my flight since I would not be allowed transit visa due to current restrictions, I was told to connect to someone from cancellation department. I been calling everyday spending 2-3 hours with different agents for cancellation and hearing same standard response "sent email to vendor would need to wait for 24/48 hours".

When you call, they are nice when you book a flight. However, when there’s an issue with your flight or you need to change it, they become a nightmare. There was four of us traveling using CheapOair and we all experienced the same thing and lost lots of money with them!!! We had flights canceled, dates changed and you can’t get anybody on the phone to help, they keep transferring you. They will transfer you and you could be on hold literally for 3 to 4 hours and then they still weren’t able to help!! DON’T ever use them. I never write reviews, but the experience was so horrible I felt I needed to warn other people and the amount of money we all lost was ridiculous!!

I booked four tickets for my family members and also got a $65 insurance. It was an international flights. When the day of flight came, it was cancelled. We had to return from airport. In addition, it has been well more than a month that I am asking for a refund which the insurance was for, they toss me between CheapOair and the airline company. I have spoken several times with the airline. They say there was no issue on their end. I am still trying to issue refund and didn't get any help. When buying the tickets, as I would call them, they would answer immediately with my reservation number already attached to my number. However, when I wanted to issue a refund, they put me on long holds (+20mins) and bothered me so much. This has been really frustrating and I feel like I was scammed. I would never recommend them for their bad services.

Worst customer support ever. From the past 7 days, I am doing nothing except calling CheapOair to resolve an issue. Every time I call the customer service, they say the same and put me on hold forever. I will never ever book a flight with cheapoair again. No timely updates at all.

I booked a round trip flight for my elderly father from Boston to Abuja and back. June 11th traveling from Boston and Aug 11th to return. The flight was booked months ahead. 5 days prior to the Aug 11th return flight, I received numeral emails from cheap o air stating the flight has been changed and I should click a link to accept the new changes. I clicked the link. Then I received a call from cheap o air stating his flight has been canceled.

I was searching for a flight to take my 90 year old Dad to see his only remaining brother. As I had already booked the Airbnb and rental, the flight was the last piece I needed. After searching, I found the flight I was looking for, so I entered my credit card information. As the cost changed, I decided to let it go for the night and revisit it the next day. Within 5 minutes, I received call from CheapOair. After speaking with someone for over 30 minutes, I was able to book what I thought was the flight I had requested. It was late at night, so I went to bed.

Gave this company a try, for the most part it was alright. First leg of our trip to Myrtle Beach was great. Sadly the very last flight of our trip was booked as a bus trip, without confirming with us if that was what we wanted. With the bus trip being listed under the airline name instead of the actual bus company name, we didn't catch it until we were on day 2 of our trip. The problem with the bus trip was that we got into Newark at 12:30 and we're supposed to sit until 3:00 to board a bus to travel to Lehigh Valley international. It is only a little over an hour's drive between the 2 destinations, our layover would have been longer than just renting a car and driving. Which is what we ended up doing after several failed attempts trying to get customer service to call us back. Clearly, their agents need some training on the proper way to confirm all aspects of trips with their clients. Wasn't a horrible experience but we will never use them again.

I booked my tickets, checked the box to upgrade the flight. I was charged for the upgrade but did not receive the upgrade. This is the second time I have used them. BOTH times I received erroneous charges to my credit card after the initial agreed payment. Both times I had to go to my credit card company for reimbursement. They say you get what you pay for. Not true with CheapOair. They seem to take what they want.

Updated on 07/22/2021: I added a review here because I have to pay ~$200 extra for the same ticket, because CheapOair didn't book my ticket right away when I made my reservation on their website. Pathetic. To my review they responded asking for booking number and never heard back from them again, why trouble me if they don't want to do anything.

Do not use CheapOAir, it's a scam. Tried changing my flight booking and got charged an extra $200 with no results. Still waiting on my refund. Not worth the hassle, stick with the traditional commercial airline websites.

Like many, I fell for the cheap prices CheapOair offers. We purchased 2 international tickets for $1900 last year. COVID came and we couldn't travel, so we had to pay $200 to put the tickets on hold. They said I could use them until the end of 2021. Called them today to rebook my flight, and was told I had to pay extra $1560 to be able to fly and not even to my destination, but somewhere "close". I see that those flights cost $900 online. So I can either pay $1560 to exchange or $1800 to buy 2 brand new tickets. So the $1900 I paid earlier and $200 to "hold my tickets" is basically worth nothing. WE LOST $2100 and have no tickets basically!

I used their website to book a flight, hotel, and car. A few hours later I received an email message saying the hotel was overbooked. They could not find me a comparable hotel in the area, and would not upgrade me to a better one, so I had to cancel. 7-10 business days to get a refund. I rebooked the same trip and hotel on Priceline. The room was available. AVOID!!!

You will see other reviews with this same concern if you look. Long story short. Flight was cancelled due to COVID. Credit was supposedly issued. When I attempted rebook using the credit, I was told by CHEAPOAIR that the $685.99 flight listed on their website would be almost $400 more only because I was using a credit. So the $400+ that was credited would in actuality only be about $100-$200. She said that was the Airline (Avianca's) policy. Contacted Avianca. They advised that they had no such policy. If it would have been booked directly through Avianca, they would have credited all of the money less a $35 fee. DO NOT USE THIS COMPANY! CAVEAT EMPTOR!

The customer service was horrible, it would be nice if their agents spoke English and maybe their call center wasn’t located in India. All agents had such a heavy accent it was very hard to understand them or comprehend what they were saying. I finally asked for a manager and the manager was rude, incompetent and had no sympathy towards my situation whatsoever. I recommend going through Expedia or the airlines itself. That way when you book they don’t change your flight times. CheapOair always changes your flight times from the original you booked with.

Please don’t use Cheapoair, they are untrustworthy. If there is issue with your itinerary. They are not willing to accommodate or help. You are better off buying from the airline carrier directly. My experience was so bad, all they were after was some stupid $25 processing fee. Agent told only Carrier airline can give refund, I then called Airline myself, Airline informed me that ticket was bought from an Agent, therefore I should contact them for refund and cancellation. I will never recommend this travel to anyone. Thank You.

My review is a minus 10. This company is just not worth using. I have used them for years but no more! I booked a flight from Flagstaff AZ to Everette, WA. The airlines made changes and put me on a red eye. It took me a couple weeks to actually reach an agent. Finally I got through to them after at least 15 tries. The female agent, that I could not understand changed my flight at no charge. She changed my flight and moved it from Everette to Seattle and I did not catch it. Why would Cheapo change my location? Who does that??

The customer service team @ CheapOair is unsupportive, unprofessional and rude. I'd called them for the same issue for 10 times and issue was still not resolved. I, then asked to transfer call to someone in the leadership team and they hung up on me. Please stay away and avoid CheapOair. They are not worth the money and provide a terrible customer service.

My family booked a trip to Italy in February 2020 to travel June 2020 but, because of COVID we needed to cancel the trip. CHEAPOAIR told us that the airlines wouldn't return the money but we could use it as a credit for future travel. The matter of the fact is that we tried to book in July of this year, knowing that we could use it until July 3rd but weren't able to do so because CHEAPOAIR said that it expired although the Airline said we would be able to use it before June 23rd, returning July 3rd. To make the story short, at the end CHEAPOAIR kept our money without even having the decency to tell us in detail why when I called them so many times before June 23rd they weren't able to book new flights. They just ripped us off in our face. Don't use this company that operates outside the USA.

Purchased a ticket to fly from Amman to JFK on Austrian Airlines. Before the flight departure I had an incident and could not fly on that day. I called the company trying to cancel the ticket, but the customer agent refused to do so and make me change the date and charged my card $331. On the new date I again could not travel, I called to cancel the ticket, again they refused to do so and this time they asked for another $900, I refused to take the scam, and lost the ticket. In August I purchased another ticket on Delta airlines. Austrian airlines policy of cancelation prior departure is to lose $120 of the value of the ticket.

During covid-19, I had to cancel a flight. I called, emailed, multiple times - they assured me I had a credit I could use later. They did not. They took my money and refuse to refund or credit. Worse, they wasted my time, telling me to call the airlines directly - only to be told that CheapOAir never told them to issue a credit. Instead wasting more of my time calling various airlines, for nothing - I will book elsewhere. BUYER BEWARE. DISHONEST. BAD CUSTOMER SERVICE. NEVER, NEVER AGAIN. A decade with this company - gone. All so they could keep $200 of my money. I spend a lot more than that, they lose this customer forever.

Absolutely horrible experience with this "company". The wife and I had booked a flight 6 months in advance to take a trip to Iceland. Somehow our flight itinerary managed to change about 7 or 8 times before our trip which was no big deal, we're flexible. The night before our trip (our flight was at 6:30 am) I check the flight number to make sure of terminal, gate and time. It says TBD. Here I am figuring that it would be updated in the morning and I'd get on my plane. So I leave it alone and set my alarm for 3:30 am so we can get ready to go.

I have booked a ticket with CheapOair to Belarus for 1 of July 2021 to Belarus by Delta and Belavia from USA with layover in Amsterdam. Due to political situation flights are banned to fly to Belarus from and in EU from 27 May to 30 October 2021 to the EU! That you can see on official website of Belavia company!!! CheapOair representatives keep saying to me that there aren't any changes in flights even though they are!!!! They refused to refund the money, even though it's not my fault!!! Seems to me that is a scam business! I can not see any cooperation and help in this matter! I am a Nursing student, I need to visit my mother, I need to change a ticket or get refund of it!

My wife booked a flight through American Airlines but she accidently clicked the wrong dates. The dates we wanted were much more expensive so we decided to cancel after a few hours. Their refund policy states that they'll refund the full amount if the cancellation takes place within 24 hours. However, they charged us a $70 "administrative fee" to cancel. This, to me, is extremely deceptive and the company should not be allowed to do this. I will not be booking through them again.

Updated the star rating to 3 as I could finally get through their customer service and book another ticket (but at a higher cost) - I lost one working day as a result. Once I got through, customer service was helpful but this is not a five star rating because of my time and money loss which could have been avoided with better communication.

The airlines that we ended up booking has changed or canceled our flights multiple times before the actual trip. We are now one week away. I logged on the website to verify our booking, to come & find out they did again this time without notification. I’ve been on hold with the website so far for (no joke) 3 hours. Still no resolution. The customer service member checks on me every 40-45 minutes to see if I’m still on hold. This is absolutely ridiculous & unacceptable!! I have a life & have things to do. Don’t waste your time & money on this site. Last time we ever book with them again.

My family booked a flight to Hawaii through them in June of 2020 in hopes that Hawaii would be open in time to go by December of 2020. As we all know, 2020 being what it was, this did not happen. Our flight was cancelled by Hawaiian Airlines due to Covid19. Okay, that part was understandable. Now we can get to Cheapo Air's part in the debacle. We were told BY THEM that our credit would stay with Hawaiian Airlines and be good for 2 years. Ok, that's fine. We attempted to book another trip and was told that our credit was through Cheapo Air (exactly the opposite of what we were originally told).

Ok, so after a year of comes and goes, I finally can rest happy on this. I am updating the score to "Satisfied" for the people at Billing and Exchange departments that helped me from February onwards and also for whoever is in charge of following cases on this website. I do not know their names, but thanks for finding a solution.

We have used Cheap-O-Air numerous times and have been relatively problem free. Our most recent booking had a flight cancellation "because of covid" which we were notified about approximately one week before departure. Now we have a proposed overnight stay in Germany at our own expense, also setting us back one full day. The airline cancelled the flight so Cheap-O-Air is presumably blameless in this, fine. However, when I asked how to recoup some of the unintended expenses possible by using our rewards or even just to check on our rewards balance, I was transferred to someone "who can definitely help you with that." The next person said they had no access to any helpful information and that I would have to go online to find out. I get that this is a third-party company but it just doesn't feel like customer service was a priority on this one. It'd be nice to have that 20 minutes back. Can't say we'll use Cheap-O-Air again, rewards or not.

I purchase a flight from Los Angeles to New Zealand for a conference in August of 2020, Covid hit and the conference is canceled. I have spent a year and 3 months trying to get my money back. Every time I call the Customer Service they tell me the airlines have my money. I call the airlines for a refund and they say Cheap O Air has the authority to issue the refund, Every month I go through this Merry go Round.

CheapOAir charged me 1,200 for tickets that I didn't confirm. Then they sent me notice of flight changes. I didn't book the flight. When I used the booking number to cancel within 24 hours they told me I had "no trips." The booking number produced no trips so how did they charge me with a flight that didn't exist!! This company is dishonest and just looking to scam people!

It's a few notches cheaper on some flights, but not on all flights. It seems to be a spin off of cheap flights dot com. The quality of service may be compromised as well, but it has a catchy business name however.

I booked my ticket May 13 2020. I read that I had 24 hours to refund my money. I did not see that I would be charged a 50 dollar fee for the refund. Is it just me but if you say you give refund then charge a person a fee, then it's not really a refund? After long wait on hold the eastern Indian lady was very nice on trying to reduce or waive the fee, which she did down to $35.00. I will never go through them again. I had even bought the cancellation insurance, but that only covers you if the airline cancels. Just so you know I wanted refund because a friend of mine seeing how much I got charged found a flight for less than half than CheapOair charged me my air fare 462. My friend found a fare 230 roundtrip. Should have used another search engine like Kayak or anything else. Anyway I was not impressed and very angry.

Looking for 1 way reasonable flights to SD. Found an American Airline ticket and somehow got hooked onto CheapOAir for the reservation. I'm far from computer savvy, so didn't realize I was not directly with the airline. I checked the box for 2 adults to fly to SD. Made the first reservation for myself then waited to get prompt to enter for my husband's ticket. Their site never gave an option for Ticket #2, so I phoned the number. My fare was a total of $459.89 with the flight so naturally I expected the same price for husband's fare since it was within minutes of the first booking. When the customer Service rep. quoted almost $500 I told her forget it I would just cancel the first ticket. After unsuccessfully trying to convince me that it was the best she could do, she got a supervisor; and somehow they managed to get the 2nd fair to $460.73 within pennies of the 1st fare so I said, "OK book it." Using all the same information from the first ticket with exception of the name.

We booked a flight to Los Angeles in October 2020 for April 2021. My boyfriend was having up to 4 bloody noses a day and we found out he has a deviated septum and he had to have surgery. We tried to get our money back but all they did was give us a partial credit and make us pay an extra $50 for that. When we tried to use the credit they tried to charge us an extra $93 in service fees. I am trying to call United to see if I can get a refund. The worst part is that he paid for insurance and he can't get ahold of the insurance company by phone, e-mail or fax.

Updated on 05/08/2021: FLIGHT IS NEXT WEEK SUNDAY, NO CAR. I had booked a car rental for 8 day stay in Honolulu a month ago with Cheapoair. NOW it's cancelled because of a miscommunication of a travel agent, I was expecting a refund of one day worth instead my WHOLE BOOKING is cancelled. The airline kept on changing my flight times, and in the end we ended up losing a day off of our trip, so all I wanted was a refund or a discount for the 1 day lost on the car rental booking. I paid around $658 previously, now they are saying that it will cost $6000 for the same car and only 7 days of renting. Cheapoair not only has horrible customer service, hanging up on calls, flights being constantly changed, and no communication to customers. I have no idea how I will be traveling around Hawaii, I guess I'll just WALK!

The price is supposed to be competitive, not only it is not, but they increase it from Rack Rates directly reserved at the Hotel. Not good business practice when the site name is CHEAP O Air and one expects to get a competitive rate, Cheapoair needs to change the name or decrease the profit that Owners are hoarding.

After I posted this, they did call me and we arranged a refund without any issues.

We bought a ticket yesterday where the customer service assured us that the flight was refundable within 24 hours (22nd April 2021). Interestingly enough we were booked on a flight we wouldn’t be allowed to transit through due to the country’s COVID Guidelines that the company had no idea about. However when we called back to cancel after we found out about the country’s guidelines, a few minutes before the 24 hour period we were constantly put on hold till the period expired.

I booked a business class round trip ticket via Cheapoair for $4500 and the flight was cancelled due to Covid. Cheapoair offered me a voucher, charged a $25 fee, and assured me that I could rebook the same exact flight as soon as the covid restrictions were lifted. Nine days later the restrictions were lifted so I immediately called to rebook and they wanted to charge me an addition $9,000 (yes, that's - NINE THOUSAND DOLLARS) to rebook the same flight and threatened to cancel the voucher if I didn't pay. SCAMMERS. THIEVES. LIARS. Stay away. Complete scam.

I booked my flight plan 6 months back and due to Covid I had to change my plan. I called them and asked them to change them since the first change in flight plans are for free. They said that the airlines charges money and not the agent, which is a complete lie. However, I agreed and paid the change of flight fee. Post that due to the increasing Covid cases I was unable to fly and asked to cancel my flight. The first agent gave me a quote for cancellation fee which is apparently a "FLAT FEE" from the airlines.

I’ve booked a flight from India to Canada for the date April 20, 2021 at 10 pm. A fews days prior to the departure, they send an email suggesting to change the departure date to April 24, 2021. I accepted it as I was flexible with the dates. As I haven’t received the updated itinerary, I contacted them on April 18th. They said my flight is on April 20th 9 AM which I’m not even aware of. When I asked them to modify the date as I need time to take covid test prior to departure, they asked me for an extra 1000 dollars as the fare changes. They are really unprofessional. I’ll never go for their service anymore.

Bought tickets for 2 to London from Cheapoair. $1876 Flight was canceled due to Covid, Cheapo Air booked through American Airlines. American Airlines shows the credit; but stated I had to go through CheapOair to rebook. I called CheapOair today 4/14/2021 and they stated they would not honor the flight credit. It was my problem. Cheapoair in my opinion it a total rip off. Once they get their upcharge there is no customer Service. I recorded the call and will be posting on youtube. I was stupid for going through them. The $30 I saved cost me over $1800, hoping to pick up some traction on our local news channel. Buyer beware. Michael

BUYER BEWARE --- Both of our International flight reservations back to the US were canceled 2x due to connecting flight time issues. CheapOAir will only partially refund the ticket, they keep $50 of the refund for service and tax fees even though THEY canceled on us. Be prepared to spend 1 hour on the phone. The customer service reps are very professional but I will NEVER use the website again! I do not trust them.

I’ve been a fairly loyal CheapOair customer for the past 10 years. There’s been a few issues here and there, but not too bad. I booked a flight Thanksgiving 2020, which I cancelled due to COVID. I was offered flight credits instead of a refund, which I was happy with. However, I purchased the flight for me and my brother - apparently the credits were distributed to both of us, not the payer (myself). So I could not use these credits unless I flew with my brother. This is a crazy policy... I paid for the flights! I should get the credits I paid for. In addition, over the phone I was not given the price found on the website. The representative said it was because of a difference in cost level? It didn’t make any sense to me and he couldn’t explain it adequately, to me. These policies are crazy and make me wonder about using them again.

We were on route to Jacksonville, FL. I went online to CheapOair website and saw rooms at one of the major motels for $49.95 per night, I contacted, CheapOair Hotel Reservation. Was told that the price would be $69.95 per night. But they could put me at another motel at that price. I made reservations for four days. We arrive at the motel at about 3 p.m. To our surprise it looked like a motel for the homeless. We checked in anyway, while checking my companion asked to use the restroom. We were told that it was out of order.

Our adult son who was 30 passed away unexpectedly on 2/25/2021, We were going to take our 3 adult children to a place in Arizona we took them many times as children, Grandkids were staying behind for the adults to relive a wonderful time. Since my son's passing no one wanted to leave on the trip, including myself. We made 3 phone calls in attempts to get a refund on our plane tickets. The first and 2nd call to this service we were told they would call us back and never did.

I find a good deal on their site. Later I had to change the date, but their customer support gave much higher rate than I was seeing on their website. I raised a ticket, and they followed up. They didn't charge anything more than the difference in airline ticket prices. It seems I came across a bad customer support personnel earlier. But their supervisor who called was quite patient and helpful.

My friend and I booked a cruise that was cancelled due to Covid. We had to cancel the flights. Couldn’t get a refund but they gave us a credit. Now we want to use that credit, and they want to charge us almost as much as we already paid!!! Seems like a scam to me!! They are gambling that we won’t pay those prices, so they just get to keep our money for providing no service at all. Terrible company!! Try to call, get someone that can’t speak English telling me there’s nothing they can do. I’ll never use these criminals again.

DON'T CHOOSE CHEAPOAIR. I had made a reservation in December 2020 for my fiance, Due to sudden imposement of provincial travel restrictions, she was unable to travel. They have charged me with around 40$ as Cancellation fee and gave me credit. And when i try to use my credits to make reservation for April 2021, regardless of price which we see on their website, they just say re-booking fees and try to loot money from customers.

I had the worse travel experience in my life because of the negligence of your employees. On my way to CAIRO THE RJ REFUSED TO let me, board, because you didn't do confirmation and I had to reschedule my flight, on my way back to Chicago from Cairo the RJ counter told me that they canceled my trip due to the transit was more than 10 hour and they notify the CheapOair about that. CheapOair instead of notifying me about the cancellation they kept sending me confirmation about the trip. I sent an email from Cairo airport to fix the situation. No answer. I had to book another ticket with another airline to be able to go back home. Booking Number **.

My Itinerary changed without my consent with a note that even if I don't accept the changes there is no guarantee of a refund! I called customer service to fix this issue, however, I was told that keeping the same flight dates as the original itinerary, I would have to pay $70 for each passenger, and if I cancel my trip, I will not get a refund even though the change to the itinerary was made by the airline and CheapOair not me!! Total Scam.

My family of 3 for the very first time were planning a trip to England. Then Covid happened. When we first did our purchase (through a different company) we received our refund in FULL. This was for 2020. Then later in 2020 we tried again, only this time we went through CheapoAir, BIGGEST MISTAKE EVER!!!! We planned our trip for May of 2021. Well the country we were planning to visit was locked down until 06/17/2021. Cheapoair had no choice but to offer vouchers, which is no problem. The problem comes when I pay $1910.01 and only get $1004.85. So, Cheapoair keeps $905.16 for a service that I don't get to benefit from. Can someone explain how this is legal??? Please stay away from these thieves because the money it took me a little over a year to safe, they get to keep. I wish I could speak to someone that can do something about this.

A representative from CheapOair reached out to us and offered us an added credit of $180. Only thing I am worried about is they said I must use this ticket by 13 June 2021. I asked if that could be extended and they said no but would let me know if that changes. I am grateful for the extra credit but not sure I can use it by 13 June of this year.

FOR CLOSE TO ONE YEAR, I am trying to get my refund from CheapOair, and month after month, all refund-related communications are inevitably going in circles. Without getting into too much detail of this painfully long story (though all the details are available on Booking No: **), I just want to say that in November, 2020, a CheapOair representative reassured me that finally the refund would be processed within 2 billing cycles with no further action required on my part.

I booked a flight with Cheapoair for myself and my mother and 2 days later learnt that my flight was cancelled. Since my mother can't travel alone I asked for a full refund of both mine and my mother's ticket but Cheapoair, after much reluctance, only refunded my flight amount not my mother's. I have been on this endless battle with Cheapoair to get the full refund for my mother's flight because the issue was caused by Cheapoair in the first place. When Cheapoair booked my flight, the representative failed to tell me that paying with 2 different credit cards would result in 2 different booking numbers for myself and my mother. If I had known I wouldn't have paid using 2 different credit cards. Due to that, 2 different booking numbers were issued and thus my mother's flight can't be cancelled. She is an old woman and can't travel on her own and upon numerous requests now Cheapoair is delaying my refund request.

I booked a flight on February 14, 2021 and was told I have free cancellation if cancelled within 24 hours. I went ahead and cancelled flight less than 12 hours after flight was booked and was charged a cancellation fee. This is deceptive business practice. How can you advertised free cancellation within 24 hours then asked people to pay. It’s not free if we have to pay.

Over $1000 of profiteering fraud!

Forget about refunds if you made a booking through them. They will find every possible way to avoid you and have excuses for everything which is not even true! I was a big fan of CheapOair and they lost it. I wish there was negative star option for their customer assistance.

I booked a flight to Japan using CheapOair, on Air Canada to Japan. Air Canada canceled the flight under Covid reasons. Here what CheapOair offered Me: The ticket price with their fees were $622.29. They offered for me to pay the them another $25.00. Said Air Canada ,would refund me as a credit for a future flight $513.17.Otherwise, I will lose$134.12 for Air Canada canceling my flight over Covid reasons.

I finally got my refund after I posted my review here. I also thank this website so much for the service that you are doing for us. Thank you CheapOair for your attention and assistance. Like what I already said to the representative I talked to, I've been their customer already for a while and I never had any problem with them till last summer. Their prices were always cheap and service was always great. I also understand that they went through a lot of hassles because of the pandemic. And like I promised them, I will still book with them as soon as my issue is settled.

I booked a flight for myself and 2 family members to travel from the U.S. to Canada in February 2020 via WestJet airlines through Cheapoair. Not long after, Canada closed its borders to the U.S. due to COVID 19. I requested a refund for all 3 flights due to special circumstances (continued border closure preventing us from rebooking at a later date) and it is now January 2021 with no resolution. DO NOT USE CHEAPOAIR to book flights, they are a scam. I will now be filing a dispute for services not rendered against Cheapoair with my bank.

Updated 2/01/2021: CheapoAir attorney said the matter was resolved and they considered the matter closed. I HAVE NOT RECEIVED ONE PENNY AND CONTINUE TO PURSUE MY REFUND! THIS IS FAR FROM OVER OR CLOSED! Escalated to CEO S. Jain.

Be careful, I purchased my ticket with insurance and flexible tickets, when I want to exchange the date they charge extra $200 and one week still waiting for the confirmation. I called them every day and they didn't send me the confirmation. Worst customer service, it's annoying???? Also insurance doesn't work, don't used Cheapoair.

Do NOT trust them. They just lost a customer. I will no longer recommend this to friends or family. Their so called "expert" agents treated me horribly and weren't understanding of my needs. They messed up my ticket three times. I had purchased a flight to go from US to Mexico. Got an email with a confirmation for a flight from Mexico to US. The mistake was on their part. I had to call numerous times. They took forever (an average of 3 months and calling almost everyday) to resolve the issue. They didn't understand the fact that I never needed a ticket with a destination to the US because I was in the US. Crappy service. Not trustworthy.

Despite the obvious challenges that many companies have had to endure during the current Covid 19 pandemic, CHEAPOAIR has been EXTREMELY disappointing and frustrating to deal with! After 4 months, I am still waiting to get a legally entitled refund from them. I have called them countless times and I receive conflicting responses and unhelpful, generic answers to my inquiries about the status of my refund. I feel that this will continue indefinitely. I will positively never use the company again, and do not recommend others to do so.

In the end, CheapOair refunded my money. In my opinion, it shouldn't have been motivated by a bad review, but at least they responded and did the right thing.

I had planned a trip to visit my sick mother in law. Unfortunately, she died and I needed to rebook for earlier. I called CheapOAir, they booked me an earlier ticket, charged me the $50 difference for the ticket (credit card proof) and sent me a new itinerary by email confirming the new ticket and cancelling the old. I arrived at the airport the next morning, a 2 hour drive from a friend, and was stranded. No ticket!

I'm writing this here because conveniently my review will not post on their review page. For a company that books our flights, They sure don't know what flights their customers paid to have booked. I paid an extra $50 to have my check in / boarding pass automatically emailed to me. The problem is they sent me boarding passes for the wrong flights, which were originally canceled and I spent hours on the phone previously with Cheapo air getting corrected. Instead of getting what I paid for, I had to spend time in long lines to check in and get boarding passes.

We booked our Flight tickets last December via CheapOair for June month travel. Because of Pandemic situation, other flights returned the amount without any hassle. But this cheap-o-air took enough amount and when release the rest of the amount, they made enough nonsense steps and acted like they can't handle this kind of situation to release the amount. So far around 10 times we wasted our 10 hours of time and got really frustrated and leaving this review here. All the time they will ask your concern in detail and used to say the supervisor will get back to you in 24 to 48 hrs and never it happened, Every time we hit our head with this people to pay our money us, but no use. Highly recommend do not approach this people for booking. It's a big cheating company.

I booked a round ticket to Amsterdam through CheapOair.com. My trip was supposed to be at the end of May, 2020. Because of the global Coronavirus pandemic, I canceled the flight, which the airline eventually canceled for the very reason. I checked the airline's (Scandinavian Airlines) cancellation policy, and saw that I was eligible for a full refund, so I requested CheapOair.com for the full refund. After few arguing, they eventually sent me a confirmation email on 7/18/2020, saying "Upon reviewing your reservation I see that one of our supervisors had spoken to the airlines on 05/31/2020 and the airlines confirmed that you qualify for refund of $689.35 and $120 for the baggage which should reflect on your card within 30-60 days once processed."

My experience is horrible. They are fast on taking your money but the after sales sucks. Don't let it happen to you. I supposed to fly out last nov 12 but unfortunately something happened. I called the customer service right away to have my flight rebooked. What the guy did, he suggested to cancel my current flight. That way I don't get charged for cancellation fee or for a no show penalty, but he wasn't able to give me a new date since he was having a problem getting a new date for me, so he suggested to call them back and since that day my son and I keep calling/chatting them every day until I was able to get a flight schedule dated 19th after 3 days (paid $315) and he told us that he will send the confirmed itinerary within the day but until now.. 18th..Nothing.

I Have recorded calls with promised refund but they send me emails with numbers not in service which I have proof of waiting hours then given an automatic message saying the number is not in use! This is the worst company and committing fraud by trying to get out if giving the refund they promised me and are legally required to give since the flights from March to may 2020 were suspended. Philippine Airlines have already given the refund and CheapOair is holding it in their treasury!

I was having difficulties with my booking for my family. I was disconnected by a previous Cheapoair representative but Tanya just completely turned my whole experience around in making sure I was properly attended to and also went the extra mile to contact the direct airline to change my seats. Initially, I was getting frustrated and upset but it was very hard to stay in that mood when receiving great customer service. Thank you once again Tanya, I appreciate it! -Noreen :)