CheapOair Reviews

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About CheapOair

CheapOair allows travelers to easily access multiple quotes from hundreds of hotels, airlines, cruise lines and car rental companies to ensure that each customer finds a deal that best accommodates their travel needs. CheapOair strives to provide the best customer service to help customers through the booking experience.

Visit www.cheapoair.com
Pros
  • Great fares and travel deals
  • Price-match promise
  • Earn up to 2x points with app
  • ClubMiles rewards program
Cons
  • Cancellation fees
  • Nonrefundable tickets and fares

CheapOair Reviews

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    How do I know I can trust these reviews about CheapOair?
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    Page 5 Reviews 465 - 665
    Verified purchase
    Refunds & Payouts

    Reviewed Dec. 25, 2025

    This was one of the worst booking experiences I’ve ever had. While the flight booking initially appeared smooth, the real problem started with the refund process. Customer support was unresponsive, policies were unclear, and getting a refund felt nearly impossible. I strongly recommend avoiding this website for flight bookings.

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    CheapOair
    Response from CheapOair

    Please provide the booking number so this can be reviewed.

    Verified purchase
    Refunds & Payouts

    Reviewed Dec. 24, 2025

    Everything was really, really good. We always use you guys with our travel needs, but this time we are experiencing some trouble with our bags. We clicked on view our booking and verified that we were each allowed to check-in free, but we just got to the airport and we had to pay $600 More because they said our second bag is no longer free. The bad part is unless something happens with our booking we are gonna have to pay another 600 when we come back on the fifth. I wonder if there’s something you guys can do to correct this or if we can get refunded. At least make it so we do not have to pay the 600 coming back again. Please we really do like using you guys for all our travel needs and we have been doing a lot of traveling.

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    CheapOair
    Response from CheapOair

    Unfortunately baggage is determined by the airline directly and you have to abide by their policies. If you clicked on their website and you were allowed 1 free bag each, than if everyone had a second bag you are responsible to pay that going, and coming back. The upto date bag policy is listed on the airline website and if you are on multiple airlines you have to go by all the airlines policies. If you think you were over charged by the airline you need to speak with them directly.

    Verified purchase
    PriceRates

    Reviewed Dec. 24, 2025

    It's great that I was able to find the airline tickets I needed at a good price. And even better, the ease with which they presented the travel details. Thanks to CheapOair for this convenience. I feel happy. With all of this, I can confidently recommend CheapOair for purchasing the cheapest airline tickets.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your wonderful experience! We're thrilled to know that EasyHide really helped you find the perfect airline tickets at just the right price. It's fantastic to hear that booking complexities and travel details were laid out so clearly for your convenience. Your confidence in recommending CheapOair is a tremendous compliment to us. We look forward to assisting you in your future travel plans for the same careful, hassle-free experiences every time. Thank you for choosing us, and have safe and enjoyable travels!

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 24, 2025

    Very nice, good, we always like CheapOair. They always care their customers. So many time I call back and they pick phone and always help with our concerns. We need this time wheelchair so please check our request and my mother is 68 years old, give us wheel chair. Thank you very much

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    CheapOair
    Response from CheapOair

    Thank you for your positive feedback and kind words! We truly appreciate your loyalty and trust in our service. Our team is dedicated to providing assistance whenever it's needed, and it’s wonderful to hear that you've consistently experienced our support firsthand. We have taken note of your request for a wheelchair for your flight and will prioritize ensuring a seamless and comfortable experience for your mother. Thank you for choosing CheapOair, and we look forward to serving you in the future with the same commitment to customer care. Safe travels!

    Verified purchase
    Customer Service

    Reviewed Dec. 24, 2025

    Extremely dissatisfied with Ryanair; they gave me no option to cancel the flight to Rome; need to fly to Rome’s other airport; Cheapo told me Ryanair doesn’t work with cheapo like other airlines do; I’ll never fly again with Ryanair; they sent me 10 emails about their baggage policies;

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    CheapOair
    Response from CheapOair

    Very sorry to hear of your recent experience, Please go to Ryan air website and leave your review so that they can address your concern.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 24, 2025

    The gentleman that helped me was great, you need more people like him... Great customer service, very patient and explained everything to me. Will definitely recommend to all my family and friends... He deserves a raise. I was pleased with his customer service..

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    CheapOair
    Response from CheapOair

    Thank you for sharing your amazing experience! We're delighted to hear that the gentleman who assisted you provided outstanding customer service with patience and clarity. It's wonderful to know that his efforts made such a positive impression and encouraged you to recommend us to your family and friends. We truly appreciate your kind words and support, and we'll certainly pass along your suggestion about a well-deserved commendation. We look forward to assisting you in the future and continuing to provide exceptional service. Thank you for choosing us!

    Verified purchase
    Contract & TermsPrice

    Reviewed Dec. 24, 2025

    I am not happy, my change went from $114 to almost $170. A fee for booking online and a fee for booking through CheapOair that was not disclosed. I will never use them again. If I had known, I would not have booked with them. Expedia is so much better. They let you know about all cost prior to booking.

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    CheapOair
    Response from CheapOair

    Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with unexpected fees during your booking process. It is important to us that all costs are transparent to our customers, and we're sorry to hear that was not your experience. All of our fees are disclosed in our terms and conditions, and by clicking on acknowledge and submit for purchase you agreed that you read them and were informed. The service fee is also disclosed on the payment page for the initial booking.

    Verified purchase
    Customer ServiceOnline & AppMaintenanceStaff

    Reviewed Dec. 23, 2025

    The agent was thorough and professional. He was very careful to make sure our information was correct and lead us smoothly through the process of buying our tickets. Your website itself would not allow us to two travelers. And also did not recognize that we were seniors. It was good that you had a phone number on the website so that we could call and talk to this skilled agent, since the website was not working properly. (We are a “verified buyer” but I don’t know how to access the receipt. Isn’t the booking number adequate?)

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    CheapOair
    Response from CheapOair

    Thank you for reaching out and for highlighting both your positive and challenging experiences during your recent booking. It’s great to hear that our agent provided thorough and professional assistance, ensuring your information was accurately captured throughout the process. We regret that the website didn’t effectively accommodate two travelers or recognize senior discounts, but I’m pleased to know the alternative of reaching out via phone helped bridge that gap.

    Regarding your need for receipt access, please note that the booking number should suffice in most cases. To access or print your receipt, you can use the option to manage your booking on our site or keep an eye on your email inbox for our confirmation alerts. Should you require further assistance, our customer service team is here to help. We genuinely appreciate your feedback, which helps improve and refine our services and platform continuously. Thank you for your understanding and for bringing this to our attention.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Dec. 23, 2025

    It was quick and easy, and the prices are amazing!! I was able to just go straight to the booking that I needed without assistance. And the prices are great!! I would recommend them to my friends and family. I will also book with them again. Once again it was quick and easy and great timing.

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    CheapOair
    Response from CheapOair

    Thank you for your enthusiastic review! We're thrilled to hear that you found the booking process quick and effortless and that our pricing exceeded your expectations. It's wonderful to know that you were able to book independently with ease. Your willingness to recommend us to your friends and family, as well as your plans to book with us again, truly warms our hearts. We look forward to being a part of many future travel experiences. Safe travels, and thank you for choosing our services!

    Verified purchase
    Sales & Marketing

    Reviewed Dec. 21, 2025

    Good service. For CheapOair what do I do with my points. It’s unfair I cannot use them for tickets and baggage. We should have some way to apply discounts, otherwise what is incentive for me to come back to CheapOair. Hope you consider this for my next booking.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your feedback. Club Miles reward points are only valid towards our service fee and does not apply towards the airline ticket or baggage as these fees are charged by the airline not the travel agency. We appreciate you taking the time to share your experience.

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    Customer ServiceContract & TermsCoveragePriceOnline & AppRefunds & PayoutsStaffRates

    Reviewed Dec. 20, 2025

    DO NOT USE!!! I have used them a number of times with no issue but this time I had to cancel a flight. I had even bought their insurance. My flight was canceled- they charged me a fee!!!! That I had to pay out of pocket for! Then, I did not get a refund, I received a credit. Fine, I travel a lot. I go to use said credit- I am on their website looking at the fares while talking to the agent (They won't let you book online and use your credit. You have to 'call them') and they give me a flight price- looks like what I see online- and I say, "Ok now take my credit off it" and I get 'that is with your credit.' WTF. THEY TRIED TO STEAL MY CREDIT AND WANTED TO CHARGE ME ANOTHER FEE! I called in 3 times- 2 times they promised someone would call me back. I GOT NOTHING.

    I ended up calling the airline and telling them what this company was doing and the airline refunded me my money. I will NEVER use them again. Thieves and liars. Oh, and gaslighting!! "Oh, you must he looking at USA pricing"- no I absolutely am not. I'm not stupid. "Oh, you're looking at a different flight level." I will NEVER use them again.

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    CheapOair
    Response from CheapOair

    We're truly sorry to hear about the challenges you faced with your recent experience. It’s upsetting to know that you experienced difficulties with the process of canceling your flight and using your credit. We aim to make every interaction smooth, and it's clear thought that we fell short this time. Incorrect fee charging and the interaction around using your credit is not the experience we want for our customers. We’d like to offer assistance in sorting these issues — please feel free to contact us directly so we work towards resolving this matter to your satisfaction. Thank you for your feedback, and we appreciate the opportunity to rectify this situation.

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    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Dec. 19, 2025

    These people are crooks. Don't book through here. They have the habit of changing your after you purchase the date you bought. It just happened to me. Booked a flight for the 16th of December. When I got the confirmation, it was for a different date. I called immediately, had to rebook the flight with a customer representative, was charged again and was told that would get a refund for the first booking. I just got a $9.99 refund when I paid $240 twice for an 1 hour flight, am going to take legal action against these crooks. Don't believe what I say, just look at the previous reviews, some needs to stop these crooks

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    CheapOair
    Response from CheapOair

    The customer booked an alternate date option that we offered because it was cheaper. Refunds take a few days, as it is not an immediate refund. The $9.99 he got was a charge by us and we can control when that get's refunded.

    Verified purchase
    PriceRefunds & PayoutsMaintenanceStaffRates

    Reviewed Dec. 19, 2025

    Nicol was amazing to work with. He was able to rescue our trip. We had to cancel our existing reservation and rebook for tomorrow. He arranged the cancellation, processed a refund request and advised what our refund would be. He was able to book us on another airline for tomorrow and got us a break on the price by staying 2 more nights at our last stop, He was very kind and patient and most helpful. He answered all my questions and gave great suggestions.

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    CheapOair
    Response from CheapOair

    Thank you so much for your empowering review! We are delighted to hear that Nicol made such a significant impact on your travel plans. It’s wonderful to know he turned your situation around by swiftly handling the cancellation and securing a new booking for you, along with a pricing adjustment for an extended stay. His kindness, patience, and helpfulness are qualities we aim for in servicing our customers, and your recognition is deeply appreciated. We hope all your future journeys are equally smooth and accommodating. Thank you for choosing us, and safe travels!

    Verified purchase
    Staff

    Reviewed Dec. 17, 2025

    Love this app. Great service. Professional and helpful. I've used it for years. I will continue to do so. Thanks for the great deals and awesome deals. Have a Merry Christmas and Happy New Year. May there be Abundant Blessings to each of you. 🙏 ❤️

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    CheapOair
    Response from CheapOair

    Thank you for your heartwarming feedback. We are delighted to hear that you have found our service professional and helpful over the years. It’s wonderful to know that you consider our app a reliable tool, filled with great deals that enhance value every time you use it. Your continued support means a lot to us, and we are committed to maintaining that level of service and satisfaction experi¬ence going forward. Wishing you a joyous holiday season filled with abundant blessings, and a very Merry Christmas and Happy New Year! Thank you once again for being such a valued customer.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 16, 2025

    The reservation process went very quickly and smoothly. The agent was vey polite and helpful. I will certainly recommend your service to others. It has been a good end to what has been a difficult search. Brevity is a commendable trait. Nothing more is needed.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your positive experience with us! We're thrilled to hear that our reservation process met your expectations and brought your difficult search to a smooth and speedy conclusion. Our team strives to assist customers in a helpful and polite manner, and it's wonderful to know we hit the mark for you. Your endorsement means the world to us, and we look forward to maintaining this standard in the future. Thank you for recommending our service to others, and we hope to assist with more of your needs soon.

    Verified purchase
    Staff

    Reviewed Dec. 16, 2025

    Initially booked the wrong date, agent was extremely supportive, helpful and was able to re-book immediately providing excellence in concierge service! Rectified a bad situation expeditiously and ensured he addressed all my concerns. Really good experience. Much appreciated.👏🏽

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    CheapOair
    Response from CheapOair

    Thank you for sharing your fantastic experience with us! We're thrilled that our agent promptly and effectively addressed your needs by rebooking your travel date, showing both exceptional service and attentiveness. It's rewarding to know that a stressful situation was quickly turned around, and we truly appreciate your kind words about our team's dedication to concierge service. We're grateful for your feedback and look forward to providing more superb service in the future. Safe travels ahead!

    Verified purchase
    Tech

    Reviewed Dec. 15, 2025

    Booking went smooth. Needed to change date on outbound. Could not be accommodated. Was not happy with this decision. Lesson learned. I hope next experience will be better. Will be flying soon and hope all will go well. I have used this service before that's why I came back. I guess things have changed.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your experience with us. We're pleased to know that your initial booking was smooth. However, we're sorry to hear about the issue you encountered when trying to change your outbound date. Your feedback is vital, and we strive to ensure a better experience in the future. We appreciate your continued trust and hope your upcoming flight meets your expectations. Safe travels and see you on board!

    Verified purchase
    Sales & MarketingPriceOnline & AppStaffRates

    Reviewed Dec. 14, 2025

    Every time I use this service it's been great, very informative and no problem. I keep using it when I travel because I get the cheaper rates and if I had any problems in the past, the agent was all about helping me out when I needed it the most. I was very surprised that it was so easy to download the app and do everything from there.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your consistently positive experiences with us. We're delighted to know that you find our service informative and reliable when traveling. It's wonderful to hear our agents have been supportive when you needed assistance, and that you find pleasure in the ease of using our app for bookings. Your continued trust and surprising convenience bring immense value, and we're thrilled to be a part of your travels. We look forward to serving you on many future trips!

    Verified purchase
    Sales & Marketing

    Reviewed Dec. 14, 2025

    Great service, came through with the quickness, I stumbled upon the deal of a lifetime while endlessly scrolling travel sites. An error fare, maybe? Who knows! I booked faster than you can say "non-refundable." Now, I'm prepping for an adventure I never thought I could afford. Fingers crossed it's not a scam!

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    CheapOair
    Response from CheapOair

    Thank you for sharing your thrilled discovery with us! We're delighted to hear that you found an extraordinary deal and managed to book your upcoming adventure effortlessly. We understand the excitement that such finds bring and hope everything turns out even better than expected. For any inquiries or support before your trip, our team is here to assist, ensuring peace of mind as you gear up for your journey. Happy travels on behalf of all of us, and may it be an unforgettable experience!

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 14, 2025

    I want to congratulate your organization for this agent, who has been absolutely Amazing. I appreciated his kindness, his caring attitude, his patient...All of which alleviated my anxiety, as I am dealing with the grief of the passing of my father. He is simply beyond excellent!

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    CheapOair
    Response from CheapOair

    Thank you so much for sharing your heartwarming experience with us. We are truly touched that our agent was able to provide such exceptional support during a challenging time for you. It's wonderful to hear he alleviated your anxiety with his kindness, patience, and caring attitude. We will ensure your commendation is passed on to him, as it echoes the dedication all our agents aim to demonstrate. Your uplifting feedback is greatly appreciated, and we’re here to support you whenever you need us. Take care.

    Verified purchase
    PriceStaffRates

    Reviewed Dec. 14, 2025

    Thank you very much Solomon!!! Very knowledgeable, explain to me careful and help to me bought my ticket. He proposed to me better price and answer all my questions. I am regret that I can not bought the seats at same time. But I am happy with my ticket and service. Marry Christmas!!!

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    Verified purchase
    Staff

    Reviewed Dec. 13, 2025

    Good day. I was so satisfied with customers care mr **. He was a great help to me and I will always recommend CheapOair to family and friends 😊 ☺️ 😊 👍. Have a wonderful and great day with God richest blessing be with you always always be cheapOair.

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    Verified purchase
    PriceRates

    Reviewed Dec. 13, 2025

    Flight price comparison is nearly impossible since each airliner adds so many different charges that final price after selecting a flight. You need to add the options to the search criteria or tell the airliners to stop adding post selection charges.

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    Verified purchase
    PriceStaffRates

    Reviewed Dec. 13, 2025

    This was a very easy process. The price was a little high but i understand that if I book sooner or on a day earlier during the week. I may be able to get a better price. This was my first time using CheapOair. I will be purchasing flight tickets again and I will be checking this site.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your experience with us! We're pleased to hear that your first time using CheapOair was smooth and easy, and we appreciate your understanding regarding pricing variations based on booking time. Your decision to explore different days for travel can indeed often result in better rates, and we admire your proactive approach. We look forward to assisting you with your future flight bookings and exceeding your expectations as your go-to platform. Safe travels on your upcoming adventures!

    Verified purchase
    Refunds & PayoutsHonesty & Transparency

    Reviewed Dec. 12, 2025

    So, sadly trip protection is terribly misleading and I will never use it again. It implies that if you need to cancel that you can receive a refund or credit. It lists all the same things separately as if they’re are different reasons….Leading one to believe that they are different circumstances. I’m not rich and it’s so unfair for the airline to do this.

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    CheapOair
    Response from CheapOair

    We acknowledge your feedback and regret that our trip protection failed to meet your expectations. Our goal is to offer clarity and security, and we understand how disappointing your experience has been concerning our refund policy outlays. We are committed to improving communication around eligible coverage conditions to better serve our clients’ needs. We value your input because it underscores crucial areas for refinement. If there is any way we can assist further or examine your case more thoroughly, please do not hesitate to reach out to us. Your satisfaction is important to our growth.

    Verified purchase
    Staff

    Reviewed Dec. 11, 2025

    I have always had splendid service and look forward to continuing standard. From my booking, to my return. The check ups and check ins, reminders and surveys that are conducted, help to make using your service a must and share it with all, so they too can know the satisfaction.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your delightful experience with us! We're thrilled to know that everything from your bookings to the helpful check-ins and reminders has consistently met your expectations. It’s gratifying to hear that our comprehensive approach encourages you to recommend our services to others for memorable experiences. We truly appreciate your continued trust and loyalty and eagerly look forward to assisting you on all your future journeys. Safe travels!

    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Dec. 11, 2025

    I called a previous ticket, I have been expecting a refund from the portion from Cheapoair for almost a month now and I have not received it. I have made several calls to this and I have been told to be patient but come on. I need my money. United Airlines returned theirs within a week.

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    CheapOair
    Response from CheapOair

    For assistance please reach out to the billing department, they will provide you with the updates.

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    Customer ServiceSales & MarketingPriceStaffRatesTransparency

    Reviewed Dec. 10, 2025

    Tried to purchase a ticket for $1,125 using affirm for financing. The transaction was suddenly "declined," the ticket was "out of stock." I ended up finding the same ticket again and the price of the ticket jumped to over $1,600. I got a call a few seconds after this happened and was offered help on booking. I accepted the help only to find out the "help" was for booking a more expensive ticket. I check back the same night and the price went back to $1,125 even though on the call I was told that the price hadn't updated to the new one yet. CheapOair is doing a bait and switch scam, DO NOT purchase from them.

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    CheapOair
    Response from CheapOair

    Unable to validate the review or reservation.

    Verified purchase
    PriceRates

    Reviewed Dec. 9, 2025

    It was a very great trip. No problems. Took us to relax and enjoy the beach. Our second true vacation. Price was perfect. Travel times were ok for where we live in Idaho. We are used to small planes. Wish our first leg from Salt Lake to San Diego would have had USB plug ins.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your wonderful experience with us. We're delighted to hear that your trip went smoothly and provided just the relaxation you were hoping for. It's fantastic that our pricing and travel arrangements suited your needs so well. We take your feedback seriously, including your suggestion about the need for USB plug-ins on our flights, as it helps us improve our services. We're grateful for your input and look forward to welcoming you on more relaxing vacations in the future. Safe travels back from Idaho adventures!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 7, 2025

    I was very impressed with the professional attitude of the agents.... They answered my questions with easy to understand answers and were prompt in responding to subsequent calls... I will probably always consider CheapOair first when I'm going to fly....

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    CheapOair
    Response from CheapOair

    Thank you for sharing your positive experience with us! We're delighted to hear that our agents impressed you with their professionalism and clear, responsive communication. It's wonderful to know you would consider us as your first choice when planning a flight. Your satisfaction is our priority, and we look forward to assisting you again on future travels. Safe and pleasant journeys!

    Verified purchase
    Staff

    Reviewed Dec. 6, 2025

    This was a very nice experience. Fred worked with me until we got the flights I needed. Saved me time looking for flights that fit my criteria. The flights were within my budget and all my questions were answered. Fred was very friendly and professional. I will definitely use CheapOair again!

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    CheapOair
    Response from CheapOair

    Thank you for sharing your delightful experience with us! We're thrilled to hear that Fred was able to assist you efficiently in finding the flights that fit your needs and budget, answering all your questions along the way. Your kind words about Fred's friendliness and professionalism are truly appreciated. We look forward to continuing to provide you with seamless travel arrangements in the future. Thank you for choosing CheapOair, and we are excited to welcome you back for your next booking!

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 5, 2025

    The Customer Agent that I spoke with was very helpful and very concise in his requests for, and responses to, my questions. My contact was initiated by an e-mail concerning an unsuccessful booking, containing instructions to call the Customer Service Team. The agent walked me through the hotel reservation with corrections, verified my flight selections, and help me reserve a rental car. A very pleasant experience, in all.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your wonderful experience! We're delighted to hear that the agent was helpful and concise in addressing your concerns. It's great to know they were able to walk you through your reservation, assist with booking a hotel and car rental, and verify your flight selections seamlessly. Providing you with a pleasant experience is incredibly important to us, and your feedback reaffirms the efforts of our customer service team. We appreciate your positive words and look forward to assisting you with your future travel arrangements!

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 4, 2025

    Excellent service and problem solving - I will call again - Morgan was a good problem solver and helped me plan a complicated multi-city trip. He spoke perfect English and was patient as well. I hope to use his services in the future. He is an excellent agent.

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    CheapOair
    Response from CheapOair

    Thank you very much for your kind words about Morgan and for taking the time to share your experience! We're delighted to hear that his problem-solving skills, patience, and language abilities contributed to planning your complex multi-city trip seamlessly. It's wonderful to know that you look forward to collaborating with him again in the future. Your feedback reinforces our commitment to providing top-notch service, and we eagerly anticipate assisting you on your upcoming adventures. Thank you for trusting us with your travel plans!

    Verified purchase
    Customer ServiceContract & TermsPrice

    Reviewed Dec. 4, 2025

    In order to save a few dollars I booked through this app. Luckily, I reviewed my tickets in plenty of time before the date of my flight because my last name was completely wrong. I used the chat option to request the name change (my last name was placed as my middle name the last name was “English”). After several minutes, I was informed that it would cost me $125 to change the name on the first flight and $75 to change it on the second. Mind you, the flight isn’t until January. The cost to change the names was almost as much as the flight! When I asked if I could cancel the flight I was told it would so no good because they will only issue credit to the name on the ticket. I was told this was a “major change” and that’s why it cost so much. I decided to deal with the airline directly and the issue was resolved in less than 24 hours and for free. I will not be using this service again.

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    CheapOair
    Response from CheapOair

    We apologize for the difficulties you experienced with our app and for any frustration caused by the name correction process and related charges. It's concerning to hear about the costs associated with making what appeared to be a simple correction and that you ultimately resolved the issue directly with the airline at no charge. We aim to provide customer-friendly services at every stage, and what you describe with our procedure doesn't reflect our commitment to this. Your feedback is invaluable as we work towards improving. If you'll allow us another chance in the future, we'd appreciate the opportunity to show you a better booking experience. Thank you for sharing your experience with us.

    Verified purchase
    PriceStaffRates

    Reviewed Dec. 4, 2025

    Abraham was excellent. He did an excellent job! He found me the best flights and the best prices. Excellent interaction and experience. He is a valued member of your team. I will use your service again as a result of my experience with him. Thank you

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    CheapOair
    Response from CheapOair

    Thank you for sharing your amazing experience with Abraham! We're thrilled to hear about the excellent service he provided, finding you the best flights at great prices. It's wonderful to know that his interaction left such a positive impression on you. Rest assured, Abraham is indeed a valued member of our team, and we're delighted to have contributed to your satisfaction. We look forward to welcoming you back for more first-class service in the future. Thank you for choosing us!

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Dec. 4, 2025

    My booking was for a morning flight on December 3rd. I was informed that the flight was canceled and that I would be rebooked on an evening flight. I was told that my seat fee would be refunded, and I was promised an aisle seat. However, I was randomly assigned a middle seat instead, despite clearly explaining that I have a frozen shoulder and that it is very uncomfortable for me to sit in the middle. I have made numerous calls to customer service, but unfortunately, they have been in vain. I request that this issue be addressed promptly, with some fair compensation provided, assuming you care for your loyal passengers. If you are unable to do anything, ignore this message, please do not defend

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 4, 2025

    Very nice and patient rep. Very pleased with the help and he was so patient waiting for me to phone someone! Rep kept trying until he was able to find the flight times I was looking for and the non stop flights even though it took quite a few tries to come up with what I was satisfied with.

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    Response from CheapOair

    Thank you so much for sharing your delightful experience! We are thrilled to hear about the exemplary service provided and how our representative patiently guided you to find the best flight options. It's fantastic that their dedication made the booking process smooth and satisfactory for you, especially in ensuring those convenient non-stop flights. Your positive feedback validates our commitment to excellent customer service, and we look forward to assisting you with many more effortless travel arrangements in the future. Thank you for choosing us, and have a wonderful journey!

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Dec. 3, 2025

    Due to the ordeal I faced because of the name error on my upcoming international flight, I want to express my sincere gratitude to Stannis, the supervisor at CheapOair who assisted me. This situation was extremely stressful, especially with my departure scheduled within 48 hours, but he demonstrated exceptional professionalism, patience, and dedication throughout the entire process.

    Despite the complexity of coordinating with Japan Airlines and the other carrier involved, he spent several hours working diligently to correct the error and ensure my flight details were properly updated. He remained calm, courteous, and reassuring, never giving up until the issue was fully resolved. His commitment to helping me during such a time-sensitive and urgent situation truly made a difference. I would highly recommend Stannis for outstanding customer service. Employees like him embody true professionalism and support, and I deeply appreciate everything he did to assist me.

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    Response from CheapOair

    Thank you for taking the time to share your heartwarming experience with us. We're thrilled to hear how Stannis went above and beyond to assist you during a highly stressful situation. His dedication, patience, and professionalism are truly appraised and it’s wonderful to know that he could manage and correct the error promptly given the time-sensitive nature of your flight changes. It's experiences like this that emphasize our commitment to delivering exceptional service, and we're grateful that you entrusted us during your travel. We’ll make sure to commend Stannis for his exemplary customer service. Thank you for your recommendation and for choosing CheapOair. Wishing you smooth travels ahead!

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    PricePunctuality & SpeedRates

    Reviewed Dec. 3, 2025

    I'm looking from so many days to book a good flight in cheap price and less waiting time but hard to find when I booked CheapOair I send me more options in good price and everything good. Why not these offers came early? Why these came after I already booked. This is second time it’s happened with me.

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    Response from CheapOair

    Thank you for sharing your experience with us. We apologize for the recurring issue you've encountered with receiving more attractive offers post-booking. We constantly strive to enhance our communication and pricing approach to avoid such confusing scenarios. Please know that we'll look into how offer availability could be made to align better with spontaneous purchase moments. Given the circumstances, feel free to reach out to our team directly to explore possible solutions or to discuss your options further. We value your patience and hope to provide you a notably better experience in the future.

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    Staff

    Reviewed Dec. 3, 2025

    I was assisted by a gentleman named Albert. He worked diligently to find flights to accommodate my requests. He was most patient with me and treated me respectfully. I am pleased your company hires men of his quality. I don't fly too often, but would definitely use your services again. Thank you and Happy Holidays!

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    Response from CheapOair

    Thank you for sharing your delightful experience! We are thrilled to learn that Albert provided you with patient and respectful service while assisting with your flight arrangements. It’s wonderful to hear that you found our teamwork satisfying and reflects so positively on professionals like Albert. We truly appreciate your kind words and are glad you feel confident choosing our services for your travel needs. Happy Holidays, and we look forward to serving you again on your future travels!

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    Staff

    Reviewed Dec. 2, 2025

    The agent was patient and kind throughout the transaction. He was very thorough and made sure I had all details correct and had considered all options available to me. I was booking a flight for my sister to be sure she didn’t get stuck in a Buffalo snowstorm! His help was very much appreciated!

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    Response from CheapOair

    Thank you for taking the time to share your positive experience with our agent! We are delighted to hear that he remained patient and kind throughout the transaction and ensured you were well-informed about your options. It's wonderful to know that his thorough assistance during your sister's flight booking contributed positively, helping you plan ahead. We greatly appreciate your kind words and are here to assist with your future traveling needs. Safe travels, and thank you for choosing our service!

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    Customer ServiceStaffHonesty & Transparency

    Reviewed Dec. 1, 2025

    Excellent customer service, I've always trusted this agency. Thank you so much. I continue to trust in CheapOair's honesty and integrity; all my previous trips have been with you, and you are truly admirable.

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    Response from CheapOair

    Thank you for consistently trusting our agency throughout your travel journeys. We’re deeply honored by your kind words about our customer service, honesty, and integrity. Your ongoing loyalty means the world to us, and it’s wonderful to hear that all your previous trips have left such a positive impression. We look forward to being your dedicated travel partner for many more memorable adventures. Thank you for choosing CheapOair!

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    Customer ServiceCoverage

    Reviewed Dec. 1, 2025

    Immediately called and attempted to sell me additional services for unlikely events using scare tactics. Additional fees were outrageous and payable to cheep-o and not to the airline. Just padding their profits to cover routine services provided by the airline.

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    Response from CheapOair

    We apologize for your experience and the concerns this transaction has raised. We understand how alarming it can be when offered unnecessary services or facing unclear charges soon after a booking. It's never our intention to cause distress or confusion. We would like to genuinely assure you that reaching out post-booking is aimed at ensuring your journey is smooth, not to apply pressure.

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    Staff

    Reviewed Dec. 1, 2025

    Thank you for Rowan's expertise! He was careful, professional, friendly and did a great job with this booking. He was careful in explaining each of the options which were available for this flight. We are quite limited with our departure and arrival times and he was careful to place us into this time frame. Once more, CheapOair has come through with a perfect experience!

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    Response from CheapOair

    Thank you for sharing your positive experience with us! We're delighted to hear that Rowan provided outstanding service, assisting you with care and professionalism during your booking. It's fantastic to know he was able to expertly navigate your time constraints and patiently explain your flight options. We're incredibly pleased that CheapOair has once again met your expectations, and we appreciate your loyalty. We look forward to assisting you on many more flawless journeys in the future. Safe travels and thank you for choosing us!

    Contract & TermsPriceStaffHonesty & Transparency

    Reviewed Nov. 30, 2025

    In May 2025 I cancelled a flight because of my father's death. I was charged a $118 cancelation fee for 2 tickets. I received a credit from the airline, and was told by Cheap'Oair that I would need to book thru them to receive the airline credit. The letter said there would be $0 in fees to do so. However, a week ago I booked flights using the airline credit and was charged $100 per ticket to book new flights. They claimed it was changing the original booking, but I cancelled the original booking. The agent lied to me during the booking and never told me that $200 of the cost was fees.

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    Response from CheapOair

    Please provide the 8 digit booking number.

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    Customer ServiceCoveragePriceStaff

    Reviewed Nov. 30, 2025

    Please keep in mind that CheapOair is reasonable if absolutely nothing goes wrong. In my case I got really sick on a family trip with a horrible respiratory illness. Our upgraded tickets were purchased initially for $1400 (not cheap and not to first class) but I had to get home. So we asked CheapOair for assistance and received none. We had to buy two new tickets for $1100 on the same airline (American) and were cramped into horrible isolated seats. The customer service rep did not care. No energy to argue. Should we have purchased insurance probably. However, this is a rare situation and you would hope for a little more helpful assistance from CheapOair. Be aware of the robotic responses from their customer service department. No empathy, compassion or assistance. They got their cut for reselling tickets. BTW I had Covid.

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    Response from CheapOair

    Please provide the 8 digit booking number so this can be reviewed.

    Verified purchase

    Reviewed Nov. 30, 2025

    I have used your services many times. Never have any issues but suddenly I pre-paid for my luggage and when I get to the airport I was told that I have to pay because doesn’t show on their screen that already paid. I hope this is not happening again on my trip coming up.

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    Response from CheapOair

    We have reviewed your reservation and you only booked and paid for bags on the return only. You booked seats on the outbound. There maybe some confusion, but you were not charged twice for bags.

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    PricePunctuality & SpeedBillingEase of UseHonesty & Transparency

    Reviewed Nov. 30, 2025

    All good so far! I'm a frequent flyer and found that booking was easy and the payment options were fair and not so different from the airlines' webpages. No hidden fees were seen, so far. I got my confirmation online, too. The page is easy to navigate and fast. I would consider Cheap-O-Air for my next bookings.

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    Response from CheapOair

    Thank you for sharing your positive experience with us! We're thrilled to hear that your bookings went smoothly, and it's wonderful to know our site’s easy navigation and transparent pricing met your travel expectations. We're delighted that options such as payment convenience and efficient confirmation add value to your experience. We’re grateful for your consideration of Cheap-O-Air for future bookings, and look forward to making your trips seamless and enjoyable. Safe travels ahead!

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    Staff

    Reviewed Nov. 29, 2025

    I am totally frustrated that I cannot see my whole trip on your website. I am traveling DFW-LHR-JNB but I cannot find the arrival and departure times in LHR so that I can arrange to meet my brother in the airport.!!!! Otherwise the booking procedure was very smooth and your agent was efficient and friendly day.

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    Response from CheapOair

    Sorry to hear that, we reviewed the email confirmation we sent and the details are there, here is a screen shot of what is listed on the confirmation. You can also log into your reservation on the Cheapoair website and the airline. Arrival 7:35am on Dec 8

    LHR
    6:30 PM
    Dec 07, 2025
    London Heathrow, United Kingdom

    11h 05m

    JNB
    7:35 AM
    Dec 08, 2025
    Johannesburg, South Africa
    Nonstop
    Cabin: Coach
    Brand Name: MAIN CABIN
    Baggage Fees | Visa & Passport Info

    Terminal & Gate Information

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    PricePunctuality & SpeedStaff

    Reviewed Nov. 29, 2025

    It’s a great all that’s always helping save and it’s fast, easy, affordable and convenient. I will recommend this app to anyone and give it a great review because they never disappointed me this far. I have been using this app for what and I don’t regret it

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    Response from CheapOair

    Thank you for your wonderful feedback! We’re delighted to learn that you've been consistently pleased with both the speed and affordability of our app. It's fantastic to hear that our service has been convenient for you, making it deserving of a great review. Your recommendation to others is sincerely appreciated. We are committed to maintaining your trust by continuing to support you with excellent assistance going forward. Thank you for choosing us, and we look forward to serving you in the future!

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    Contract & TermsCoveragePriceRefunds & PayoutsStaffBilling

    Reviewed Nov. 28, 2025

    VERIFIED BOOKING #*--I haven't determined how to do -5 stars for this company. We booked 3 flights to Japan with them at same time. The experience was beyond terrible for all of us. We purchased with extra payment option to make changes on departures or arrival--they now say all changes needed to be made before initial leg of flight and unchangeable after initial flight--return changes???? They made mistake and misspelled name wrong with airlines and 1 ticket was cancelled. Cost me additional $ 1200+ to purchase another ticket and they may reimburse but wife left and they couldn't get me on another flight for 9 days for which I paid extra. CheapoAir said we cancelled flight but we didn't as Cheapo made the name mistake.

    Biggest problem was insufficient time in Tokyo to transfer from international to domestic flight. 1 hour 20 min not possible to go through IMMIGRATION and CUSTOMS and then take bus to domestic terminal--had extreme difficulty with all 3 flights. Tried to change return flight for son due to family issues but won't allow even though we purchased insurance. All legs of flights for all of us have been a disaster. I tried to rationalize with agent and manager at Cheapo about issues with minimal results. Terrible company. Watch for extra useless charges.

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    Response from CheapOair

    Please provide the 8 digit booking number, or the email you used to make the booking.

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    Customer Service

    Reviewed Nov. 28, 2025

    Very bad experience, selling me supreme support package for 200$ I did not ask and refused to cancel it along with ESA FEE, PLUS SELLING ME A TICKET FOR CHILD WHO IS 1 YEAR OLD. I was told that manager will call me after the customer support refused to cancel ticket all together or cancel parts I did not buy. However, manager never calls me. CheapOair has been my go to for a flight over a decade, however, things has changed. Very bad customer services overall. Not satisfied at all.

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    Response from CheapOair

    This is being reviewed.

    Verified purchase

    Reviewed Nov. 28, 2025

    Nice and easy, the reservation was easy. I found what I want: weekly no-nonsense details. I would like to tell you I am a disabled person who needs a wheelchair at the entrance of the airport and in Madrid from the plane to the hotel and to the entrance of the airport. Don't forget about it.

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    Response from CheapOair

    Thank you for your review. We're pleased to hear that your reservation experience was smooth and hassle-free. Providing regular, straightforward options for bookings is a priority for us. We appreciate you mentioning your need for a wheelchair at various stages of your journey. We'll ensure that our team prioritizes this accordingly, facilitating your experience both at the airport and upon arriving in Madrid. Your feedback is important in helping us cater to your specific needs effectively, and we look forward to providing high-quality service on this and future travels. Safe and pleasant travels!

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    PricePunctuality & Speed

    Reviewed Nov. 27, 2025

    Thank you very much for your service, it is great to have everything in one site. It was easy and cheaper to get the flight with you, and all the information on time. It was easy and fast, as well to rent a car in your site. For sure, I will keep using your site in the future.

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    Response from CheapOair

    Thank you for sharing your experience with us! We’re thrilled to hear that you found our platform convenient and efficient for booking both flights and car rentals. Providing seamless access to various travel services under one roof is indeed what we strive for. We’re delighted that you noticed the ease and cost-effectiveness of booking through our site. We truly appreciate your kind words and your intention to continue using our services in the future. Looking forward to assisting you on your next adventure! Safe travels!

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    TechSales & MarketingStaff

    Reviewed Nov. 27, 2025

    My service provider was RONNIE from India. He was very patient with me while booking this ticket. I was very suspicious of a scam and he patiently answered all of my questions and I asked for assurance from more than one source. I would highly recommend Ronnie as a trustworthy agent. He was very affirming as well. Thanks Ronnie. Happy Thanksgiving.

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    Response from CheapOair

    Thank you for your positive review! We're delighted to hear about your excellent experience with Ronnie. It's fantastic that he could provide the reassurance you needed and answer all your questions artfully. Building trust with our users is essential, and it's rewarding to hear that you found Ronnie exemplary in delivering this. We're grateful for your recommendation and look forward to providing you with reliable and trusted service for your future travel needs. We wish you a wonderful Thanksgiving and many fruitful journey ahead!

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    Staff

    Reviewed Nov. 27, 2025

    My experience with Corbin was wonderful & helpful. He went FAR ABOVE and BEYOND to HELP ME, find the perfect flight with one bag, checked in. And I'm very happy I can't say enough about it, and I was trying to get the last of our information. And somehow, I guess I pushed the wrong button, and it disappeared. I don't know but, I wanted to say how much I appreciate his help. Thanks again, Corbin, you did a Wonderful job. Happy Thanksgiving. 😊 🦃🦃🦃

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    Response from CheapOair

    Thank you for sharing your wonderful experience with Corbin. We are thrilled to hear how he went above and beyond to assist you in finding the perfect flight. It's always rewarding to know that our efforts in providing helpful and detailed service are truly appreciated. Your gratitude highly supports our commitment to exceptional customer support. We're so glad we could make your planning smoother, and wish you many enjoyable trips! Happy Thanksgiving to you as well, and thank you for choosing us for your travel needs. 🦃😊

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    PricePunctuality & SpeedBillingRates

    Reviewed Nov. 27, 2025

    No support, there are hidden prices that comes later when passengers go for check-in, asked for further payments, and also my flight was cancelled. Just one hour before flying, we needed to be aware of all charges on the time of booking so we could compare the charges with other airlines.

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    Response from CheapOair

    Please provide the digit booking number so that we can investigate into what transpired.

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    Customer ServiceStaff

    Reviewed Nov. 27, 2025

    This is the best customer service I’ve ever had. I travel a lot and she’s very patient, nice, and overall the best person I have gotten help from. Because of her I will keep booking with this travel agency. From now on I will call you guys. See you in the summer, I will be traveling to Germany! God bless you.

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    Customer ServiceStaffBilling

    Reviewed Nov. 26, 2025

    Payment declined and called agent and supported me to complete the transaction and explained about other available services. Making a trust and repeated and explained well with patience and understanding. Agent done a great job especially sharing credit card information.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 26, 2025

    Thank you for the opportunity to book with CheapOair booking a multi directional ticket. That was an easy on-line process for booking tickets. Lots of options available. Various airlines. Tickets go fast so if you see it book it within 30 mins or it will be gone!!

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    Sales & MarketingPriceStaffRates

    Reviewed Nov. 25, 2025

    Was really great price. Very easy to book for my family members. Five star excellent service. Experience all was great. Thank you for giving me a discount offer. $50 is better than nothing. Hooray for my brother trip to release some stress in Puerto Rico.

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    Staff

    Reviewed Nov. 25, 2025

    Very pleasant and helpful and needed no aid to spell my name or street address. I will use them again to book any flights in the future. Will also recommend it to family and friends to allow them the same great service.

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    Response from CheapOair

    Thank you for your wonderful feedback! We're thrilled to hear that you had a pleasant experience and found our service easy to use, not needing any assistance with your details. Your recommendation to family and friends means a lot to us, and we're looking forward to continuing to provide you with excellent service whenever you book flights with us. Safe travels on all your future adventures!

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    Rates

    Reviewed Nov. 23, 2025

    Service was great. Will recommend to friends and family for any of our reservation needs. It appears you offer good rates for rental car and hotel. This was last minute booking and the process was made easy. Leave more of a write up after the trip is over.

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    Response from CheapOair

    Thank you for sharing your positive experience with us! We're delighted to hear that you found our service helpful for your last-minute booking, and that our rates met your expectations for both rental cars and hotels. Making the reservation process easy is a top priority, and it's wonderful to know you plan to recommend us to friends and family. We look forward to your detailed feedback once your journey is complete and are excited to serve you on future travels. Safe and enjoyable travels until then!

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    Honesty & Transparency

    Reviewed Nov. 23, 2025

    I like to get my booking in cheapoair@cheapoair.com because they're very honest and trustworthy people. I am with them since 2014, and I will still with them always. I travel international to South America and in this days I am going to South Carolina, because my daughter she's living over there since the last month.

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    Response from CheapOair

    Thank you for your kind words and for being a valued customer with CheapOair since 2014. We are delighted to be your trusted choice for international travel and your upcoming trip to South Carolina. It's fantastic to know that you find our team honest and reliable. We truly appreciate your loyalty and look forward to continuing to serve you in the future. Safe travels!

    Customer ServiceStaff

    Reviewed Nov. 23, 2025

    Worst airline ever, don't travel with them, they should teach their customer service agent on how to talk and behave. The customer service agent was constantly cutting me off on the call and very dis and she was very and he was very disrespectful. I accidentally booked my flight a day after my parents flight and my parents have some medical issues and they are not changing my flight according to my parents' flight date and sadly my parents have to live without me and there would be no one to accompany them. This could have been avoided if they would have changed my flight date and let me go with my best and it's just a matter of fact that these airlines customer service Helpline are worse than the hospitals.

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    Response from CheapOair

    We have reviewed the reservation and see that you did call to make changes after 24 hours from the booking date, therefore the new fare to travel within 24 hours of your original travel date included a change penalty and the new fare totalling $665.00 which you denied to pay, therefore the flight could not be changed.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Nov. 23, 2025

    The guy name is Wade. He was great and helpful, patience. He called me back when he said he was. And waited for me to get all the information. He provided suggestions on the tickets and helped me find a cheaper flights for my mom who is in Haiti even though I did pay for it immediately.

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    Response from CheapOair

    Thank you for sharing your positive experience with Wade! We are thrilled to hear that he provided you with outstanding service, helping to find the best options for your mother's flight to Haiti. It’s wonderful to know that his patience and follow-through contributions were beneficial for you. Your kind words affirm Wade’s commitment to making the booking experience as smooth and cost-effective as possible. We appreciate your feedback and look forward to assisting you again in the future with any travel needs. Thank you for choosing us!

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    Customer ServiceStaff

    Reviewed Nov. 22, 2025

    I've been using CheapOair for many years and the experience has always been excellent. Thanks for your continued exceptional service. You have never let me down. Many times I have been unable to decide on my flight options and I can attest that you are only a phone call away. Thank you!!!

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    Response from CheapOair

    Thank you so much for your kind words and for being a loyal customer over the years! We're thrilled to hear that you've consistently had exceptional experiences with our service and that we could assist you effectively all this time. We're only a phone call away, and we’re always here to help with your flight options. Your continued trust means a lot to us, and we look forward to being there for all your travel needs in the future. Thank you for your thoughtful feedback, and safe travels on your next journey!

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    Staff

    Reviewed Nov. 22, 2025

    Daniel is great at what he does, very helpful and friendly. He went above and beyond his duty to help me and my wife to arrange a trip from Birmingham AL to Colombia and return back to Birmingham AL.!!!

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    Response from CheapOair

    Thank you so much for your kind words! We are thrilled to hear about the exceptional experience you had with Daniel. It's wonderful that he made such a positive impact on your travel plans and exceeded your expectations. We are proud to have team members who are dedicated to going above and beyond for our valued customers. We look forward to continuing to assist you and your wife in the future and wish you both pleasant journeys ahead! Safe travels!

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    Customer ServicePriceStaffRates

    Reviewed Nov. 21, 2025

    I searched a lot of airlines to find a cheap flight and Cheapo Air lived up to its name. I could only afford to pay a certain amount and Cheapo Air came through. I am very grateful for this. Also, the customer service representative that I spoke to was very courteous and answered all the questions to my satisfaction. I would highly recommend Cheapo Air to anyone wanting an international flight at a very reasonable price.

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    Response from CheapOair

    Thank you for sharing your kind experience! We're grateful to have been able to fulfill your budget requirements with our cost-effective flight options. It is fantastic to hear that our customer service representative offered such courteous and satisfactory assistance during your booking process. We truly appreciate your high recommendation and we're thrilled to continue offering exceptional value and great customer service to your future international travel plans. Safe travels ahead!

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    PriceStaffRates

    Reviewed Nov. 21, 2025

    My experience booking with CheapOair was a very pleasant experience. The gentleman made every effort to find us the best times to fly for our own convenience & at a very reasonable price. He also offered to help us with hotel and rental car which we do not need. I will be using you again in the future

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    Response from CheapOair

    Thank you for taking the time to share your pleasant experience with CheapOair. We're delighted to hear that our agent was able to assist you so effectively, finding flight times that suited your convenience and budget. While you're not currently in need of a hotel or rental car, we are always here to assist if your needs change. We value your trust and look forward to helping you with your future travel plans. Safe and happy travels until then!

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    PriceEase of Use

    Reviewed Nov. 20, 2025

    It was very easy to navigate your site. Everything was presented clearly. I really liked it that we were able to book different classes making it easier on the budget. The long haul leg can be done in comfort with the premium economy booking. I will definitely book with you again.

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    Response from CheapOair

    Thank you for taking the time to share your experience with us. We're delighted to know that navigating our site was easy for you and that you appreciated the flexibility to book different classes within your budget. Offering options like premium economy for added comfort on long-haul flights is one of our priorities, and it’s gratifying to hear it enhanced your travel plans. We’re committed to delivering seamless booking experiences and your feedback affirms we are on the right track. We look forward to assisting you with more enjoyable bookings in the future. Safe travels!

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    Customer ServicePriceRates

    Reviewed Nov. 19, 2025

    I called to cancel my flight and asked if I will get a credit. Since I'm not sure yet what day I will travel. I called the customer service thru 6467384933. He said yes I can cancel and get credit but there will be a $50 cancellation fee. I changed my mind and decided that I will go online and find a different day. He said I have to book with him. There is no way that I can change online. But I insisted that I will try. He was so pushy and insisting that I book with him instead because his price is better than online price. I hang up.

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    Response from CheapOair

    We appreciate you sharing your experience. While you're able to cancel your flight and receive a credit, acknowledging the cancellation fee involved is essential to understanding our policy. We aim to make the rebooking process straightforward, so we're sorry if you felt any pressure. Our team frequently updates flight prices based on real-time rates, which may sometimes benefit the customer choosing alternative booking channels. We value your feedback as it allows us to examine our customer service interactions closely and improve where needed. We do not offer the option to make changes online after 24 hour of booking because most flights are not refundable and some may not allow changes, therefore the agent must check the fare rules.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & Payouts

    Reviewed Nov. 19, 2025

    The experience was horrible. They charged me an extra fee that I never asked for. Then fought with me about a refund of the fee. Went to cancel my trip because they tried charging me extra, so they then charged a cancelation fee. Waiting for a call.

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    Response from CheapOair

    We have reviewed the reservation and see that you booked this online, and at that time you added the insurance, the seats, when you clicked on it that was the authorization to charge for the products. We also have a service fee and that was shown to you during the booking process of $28.06 and also it is listed in the terms and conditions you agreed to pay. At this time you have been refunded for insurance, the service fee and seat charges and the tickets. Any further assistance you will need to speak with an agent at 1-646-738-4820.

    Refunds & PayoutsStaff

    Reviewed Nov. 19, 2025

    I have a ticket through CheapOair that’s connecting to my other flights. They keep changing my flight and will not refund my money. I would recommend not flying with this company. When your flight is changed, they will only change your flight and not let you cancel and get a refund. I will never fly with this company again. This company definitely doesn’t seem to care about its customers. So I will no longer do any business with them. It even said you could except a new flight or cancel and get a refund which they said they won’t do.

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    Customer ServiceSales & MarketingStaffRates

    Reviewed Nov. 18, 2025

    Extremely grateful to be able to get a discounted rate on such a high demand day (Thanksgiving). I got an email with a 20 % off coupon. Thank you very much CheapoAir. Please continue to offer value to your members. This will be an amazing season. Thank you again.

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    Response from CheapOair

    Thank you for your kind words and for taking the time to express your appreciation. We're thrilled that you found great value with a discounted rate during such a peak travel day. At CheapoAir, we continuously strive to deliver meaningful value to our members, and feedback like yours inspires us to keep focusing on member benefit offers. We hope that this season exceeds your expectations, and we look forward to serving whoever trusts us with their travel plans in the future. Safe and joyful travels!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 18, 2025

    The agent that worked with me had the patience of a saint. He took his time and really made sure that I understood the booking and my options for getting all the things I needed to have a successful flight experience. He was very professional and knowledgeable in his dealings with me. He walked me through all the steps over the phone and made sure that everything had been processed correctly before ending the call. HUGE THANKS TO Beribridger of CheapOair!! HAPPY HOLIDAYS TO ALL!

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    Response from CheapOair

    Thank you for sharing these delightful insights about your experience with our team. We're thrilled to hear that our agent was able to assist you with precision and genuine care, ensuring every aspect of your booking was covered to make your travel enjoyable. Professionalism and patience are central to our ethos, and your kind words confirm that we're meeting those standards. We'll certainly pass your gracious thanks onto Beribridger. From all of us, we wish you joyous holidays and safe travels. We look forward to serving you in the future!

    Customer ServicePriceStaff

    Reviewed Nov. 17, 2025

    Just visited with customer service trying to get help with my flight I purchased to Japan. They changed my flight from Austin TX to San Francisco by way of Seattle. they turned a direct flight into a extra 10 hours of lay over in Seattle in middle of the night. The flight I was on was still able to get on but now the cost was 8500.00 for two added to my cost already. Never trust CheapoAir, I have used them many of times. I asked for assistance and what I get is, overcharge and treated like dirt, on their whim.

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    Response from CheapOair

    We have reviewed the reservation and the airline that you booked on is Alaska airlines and Japan airlines. Cheapoair we are the travel agency and have no control over the airlines schedule changes which occurred in September. Once you accepted the schedule there are no "free" changes offered. So when you called to rebook the cost that was quoted was $800.00 a person so I am not seeing $8500.00, please reach out to the sales office again for further assistance.

    Verified purchase
    CoverageStaff

    Reviewed Nov. 16, 2025

    I was about to visit my son on his birthday at Norfolk NAVY base in Virginia, Nov 16-19. Two weeks before the fly, he contact me, they transfer him to Maine, for 6 months, for security duty. I contacted CheapOair to see what I can do with my ticket. No one was able to help, because it was the most cheapest ticket, and I didn't purchase insurance. Be happy with my $329, this was a last time I was using cheapoair.

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    Response from CheapOair

    We have reviewed the reservation and the fare rules. You purchased a BASIC ECONOMY fare which is the lowest fare, but also the most restrictive. We did provide the fare rules during the booking process, also we automatically provide the next upgraded fare with less restrictions which allows you to make changes, cancel and hold a future credit for a year but it cost more. Unfortunately we are the travel agency and have to follow the fare rules put in place by the airline you booked on.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRatesTransparencyValueHonesty & Transparency

    Reviewed Nov. 16, 2025

    I have been using Cheapoair for my flight bookings for quite some time now, and I can honestly say it has become my favorite and most reliable travel website. Every time I need to book a trip—whether it’s a quick getaway, a family visit, or a holiday vacation—Cheapoair is always the first place I check. They consistently offer competitive prices, a wide selection of flights, and an easy-to-navigate platform that makes the entire booking process simple and stress-free.

    Recently, I booked my upcoming Thanksgiving holiday trip through Cheapoair, and once again, I was extremely impressed. Not only did I find an excellent deal, but the website also made it easy to compare airlines, flight times, and ticket options. Within just a few minutes, I was able to secure a flight that fit both my schedule and my budget. With holiday prices often rising quickly, I was genuinely relieved to find such an affordable option right when I needed it.

    Another thing I appreciate about Cheapoair is how transparent and user-friendly their system is. From clear pricing to helpful customer service, I always feel confident that I’m getting a good value and reliable support if needed. Over the years, Cheapoair has earned my trust because they deliver consistent savings and a smooth experience every time. Overall, I highly recommend Cheapoair to anyone looking for great deals and dependable service. They’ve become my go-to travel site for a reason, and I’m grateful for the peace of mind they provide with every booking.

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    Response from CheapOair

    Thank you so much for the 5 star review, that's what we aim for.

    Profile pic of the author.

    Reviewed Nov. 15, 2025

    Couldn’t fly back home because CheapOair misprinted my name. They couldn’t modify it even 2 hours before flight. A simple change could from changing name from Fnu to my real name would turn this review better but this was my first time bad experience.

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    Response from CheapOair

    Thank you for bringing this issue to our attention. We are sorry for the inconvenience you experienced due to an error with your name on the booking. It's disheartening to hear that the situation wasn't resolved in time for your flight. Please provide us with your 8-digit booking number so we can look into what happened and explore possible steps to resolve this matter. We value your feedback and are committed to improving our service for our customers.

    Geetha increased rating by 3 stars.
    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffHonesty & Transparency
    After a positive interaction with CheapOair, Geetha increased their star rating on Nov. 15, 2025.

    Updated review: Nov. 15, 2025

    Cheapoair resolved the issue.

    Original Review: Nov. 14, 2025

    My experience with Cheapoair.com was not just disappointing — it was genuinely upsetting. When I booked my tickets, I hadn’t selected any seats yet. But shortly after, a Cheapoair agent called me and urgently pushed me to choose seats immediately, warning me that my children and I might not be seated together if I didn’t act right away.

    As a parent traveling with minors, that terrified me. No one wants to imagine their children sitting alone on a flight with strangers. Because of that fear, I made a quick decision and ended up paying $600 just to ensure we would stay together. Only later did I learn that the airline would have provided free seat assignments — especially for families — and that this pressure was completely unnecessary. I felt misled, manipulated, and taken advantage of during a vulnerable moment.

    When I called Cheapoair to explain what happened, hoping they would understand and refund the charges, they coldly told me it was “too late” because I didn’t contact them within 24 hours of the reservation. It didn’t matter to them that their own agent pressured me into buying something I didn’t need. I walked away feeling powerless, frustrated, and honestly heartbroken that a company would use a parent’s fear like this to make money. I will never use Cheapoair again, and I hope no other family has to go through this kind of emotional and financial stress.

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    Customer ServiceStaffBilling

    Reviewed Nov. 13, 2025

    I meant to book a flight for November 11th. Upon confirmation, I noticed my flights were for November 22nd. These were not the correct dates, as I did not have time off from work for these dates. No one is willing to help me, and I keep getting told a manager will call me back. To top it off, I have also been double-charged with a total of five transactions being removed from my credit card. Everyone I talk to transfers me to another agent, and no one is willing to rectify any problems.

    I called the airline my flights were booked through and was told there was nothing that could be done as it was booked through CheapOair.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppStaffEase of UseRatesTransparencyHonesty & Transparency

    Reviewed Nov. 13, 2025

    I had such a great experience booking my flight through this website! Everything was smooth, clear, and easy to use. The prices were very reasonable — even cheaper than many other sites I checked. I really appreciate how transparent they are about the total cost, with no hidden fees or confusing steps. The booking process was fast, and I received my confirmation and e-ticket almost immediately. I also liked how the website provided detailed flight options, including times, layovers, and baggage information, so I could make the best choice for my trip.

    Their customer service was excellent as well. I had a small question about my booking, and the support team replied quickly and politely. They were very helpful and professional, which made me feel confident and well taken care of. Overall, I’m very happy with my experience — this website is trustworthy, reliable, and convenient. I’ll definitely use it again for my future trips and highly recommend it to anyone looking for great deals and smooth service! 🌍✈️💙

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    Response from CheapOair

    Thank you so much for sharing your detailed and positive experience! We are thrilled to hear that our service met your expectations in such a meaningful way, providing you with clear, smooth, and cost-effective options for your travel arrangements. It's great to know that our transparent and fast booking process added value to your trip planning. We're also glad to hear that our customer support team was able to promptly assist and affirm your trust in using our website. Your recommendation is greatly appreciated and spurs us on to maintain our commitment to reliability and transparency. We look forward to serving you again on your future adventures and providing even more excellent service! Safe travels!

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed Nov. 12, 2025

    Getting to my destination was fine, no trouble. Coming back was a problem. You sent me an email about checking in to get my boarding pass. The link took me to the KLM website, which prompted me that I couldn't check in on their website for the flight and directed me to KM Malta Airlines website. After numerous failed attempts to check in with a confirmation number, flight number, etc., I finally gave up and called Support for help. I was then informed it is not possible to check in online, for some reason. I'm disappointed that I wasted two hours of my day trying to check-in when it's apparently not possible to do so with this airline. I tried using the booking confirmation number (**), the flight number (KL3398), and the e-ticket (**, with and without the /25). I'm doing a thumbs-up for Recommend because the first part was easy.

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    Response from CheapOair

    Thank you for sharing your detailed feedback. We apologize for the inconvenience you experienced during the online check-in process. It’s disheartening to hear about the time you spent trying to access your boarding pass only to be informed that online check-in wasn’t available. We understand how valuable installing a seamless process is to prevent such issues. Rest assured that we are reviewing this matter to improve our system and prevent similar occurrences in the future. We're glad to know that the initial portion of your travel went smoothly. Should there be any additional concerns or supports needed, feel free to reach out to our support team directly.

    Verified purchase
    Customer Service

    Reviewed Nov. 11, 2025

    My sister and I have been using CheapOair for about three years. We have been very happy with the service. Never had a problem with our flights. We have always let the airline pick our seats. This time we received a call with the offer of sitting in front seats on all our flights. We paid $100 for trip from MBS to Miami. I can't tell you how much this will improve our trip, it's very hard for my sister and I to navigate to our seat when we are in the middle or back of plane. With our luggage and carry-on, and having walking problems, we thank you for the offers and the great customer service.

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    Response from CheapOair

    Thank you for sharing such a heartfelt and positive review! We're thrilled to hear about your consistent satisfaction with our services over the years and how the addition of front seats has enhanced your current journey. Understanding the challenges navigated during your flights with carry-ons and special considerations, it's truly our pleasure to provide opportunities that ease your travel experience. We're grateful for your kind appreciation and look forward to assisting both you and your sister with seamless air travels in all your future adventures. Safe travels to Miami and thank you for choosing us!

    Verified purchase
    PriceStaffBilling

    Reviewed Nov. 10, 2025

    I always had good experience with the agents at CheapOair. They are so professional and patient, and it is well worth it to book with these agents as it takes the hassle from you trying to go through the different airlines to find cheaper tickets. With CheapOair, they do all the work for you. All you need to do is put in your billing information and it's done. I would absolutely recommend them to my family and friends.

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    Response from CheapOair

    Thank you for sharing your positive experience! We’re delighted to hear that our agents have made your booking process hassle-free through their professionalism and patience. It’s great to know that their efforts in finding the best deals mean so much to you and that you feel comfortable recommending our services to your family and friends. We look forward to assisting you with more effortless travel arrangements in the future. Thank you for choosing CheapOair!

    Verified purchase
    Staff

    Reviewed Nov. 7, 2025

    The service I received was outstanding. I have been using Expedia, but the help I received through CheapOair was much better. I will be back for future airline business. When I began booking my flights online, I stopped when I was selecting seats because I had to book different flights for different family members and I thought it best to use the toll-free number to make sure all of the arrangements would work. I was not disappointed. Not only did they provide better service, but they also reduced some of the fees.

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    Response from CheapOair

    Thank you for your amazing feedback! We’re delighted to hear about your outstanding experience with our service and that we could surpass your expectations compared to your previous provider. We're glad our team could assist you in ensuring everything about your flight was tailored to meet your needs. It’s wonderful to know you’re planning to return for your future travel arrangements with us. We appreciate your trust and are thrilled to have made flight booking easier by reducing fees. Safe travels, and we look forward to assisting you again soon!

    Verified purchase
    Price

    Reviewed Nov. 7, 2025

    GREAT FIND! I love using this website to find my next adventure! You can just easily find anything you are looking for and find the best prices too. I would recommend this site for hotels, car rentals, or plane trips too! This site is truly a one-stop shop!

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    Response from CheapOair

    Thank you for your fantastic review! We're delighted to read about your enthusiastic experiences on our website. It's wonderful to hear that finding the best prices on hotels, car rentals, and flight bookings has been seamless for you. Your recommendation as a one-stop shop warms our hearts. We truly appreciate your support and are excited to be part of your future adventures! Safe travels, and happy exploring!

    PriceStaff

    Reviewed Nov. 5, 2025

    I was charged a cancellation penalty within 24 hours of booking, under the pretext that the airline had charged it. First, they made it so difficult to cancel. I had to chat with an agent after clicking cancel and confirming cancellation. The agent then goes on to ask multiple questions about the reason for cancellation, trying to convince me not to cancel. And when that didn't work, they stated that the airline would charge a cancellation fee.

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    Response from CheapOair

    Unable to validate the review or reservation.

    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Nov. 4, 2025

    Very good customer assistance. During the booking, I experience difficulty in getting the right schedules, email issues, payment confirmation. The agent has spent more than an hour trying resolve the issues for me and did that in a very polite way. I recommend anyone want to have a good travel experience try out CheapOAir

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    Response from CheapOair

    Thank you so much for sharing your wonderful experience! We're thrilled to hear that our customer assistance met your needs despite some initial challenges with scheduling and payment. It’s fantastic to learn that our agent’s dedication and politeness made a positive impact on your travel planning experience. We truly appreciate your recommendation and we look forward to being part of many more great travel adventures. Safe travels and thank you for choosing us!

    Verified purchase
    PricePunctuality & Speed

    Reviewed Nov. 3, 2025

    It was fast and the price was right. When I access the website, I could have access directly to what I was looking for and I was able to book my car really fast. It was even faster than writing this review. Hopefully I will be able to pick up the car I just booked and that there won't be no bad surprises. In the past I had rented a car. It says mileage free and when I went to pick it up I had to pay per miles. Hopefully I won't have to do this bad experience again so the service was good and fast with CheapOAir booking.

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    Response from CheapOair

    Thank you for sharing your enthusiastic review! We’re thrilled to hear that your booking process was quick and that our website made finding what you needed a breeze. We understand the importance of meeting expectations, especially regarding previous experiences. Rest assured, our aim is to maintain transparency so moments like reserve mileage truly reflect what you ordered. Your feedback is invaluable and we certainly hope to deliver a seamless pickup experience and host you on hassle-free travels again soon! Thanks for choosing us.

    Verified purchase
    Staff

    Reviewed Nov. 1, 2025

    This was my first time calling CheapOair. Morgan was VERY helpful and VERY pleasant. Helped with good flights and good savings. He searched for a variety of options for me to choose from and told me about several things that I didn't take into consideration, which helped out the experience overall.

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    Response from CheapOair

    Thank you for your glowing review! We're thrilled to hear that Morgan provided you with such a helpful and pleasant experience on your first call to CheapOair. It's wonderful to know he was able to offer a variety of flight options and important information that enhanced your booking process. Your positive feedback helps us maintain our supportive and knowledgeable service standards. We hope to assist you with many more memorable journeys in the future. Safe travels and thank you for choosing us!

    Customer ServiceSales & MarketingPriceStaff

    Reviewed Nov. 1, 2025

    This was my second time booking through CheapOair, and I regret it more than ever. They make promises they don’t keep. I paid extra for a flexible flight option and other add-ons, but when I needed to make a change, none of it was honored. Their so-called flexibility is a complete illusion. I contacted them 20 days before my return flight to reschedule, and not only were they rude, but they also tried to manipulate the situation. One agent claimed, “I’m on the phone with the airline you’re flying with, and they’ve approved a discount on your flight change fee,” only to quote me $380—a ridiculous amount. It felt like a scripted gimmick designed to pressure me into paying.

    There are many more frustrating details I don’t have time to share, but here’s the bottom line: book directly through the airline. You’ll avoid the stress, the deception, and the middleman tactics that CheapOair thrives on. I will never book with them again, and I actively discourage friends and family from using their service. If I hear someone considering it, I make it a point to warn them.

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    Response from CheapOair

    Unable to validate the review or reservation.

    Verified purchase
    CoveragePrice

    Reviewed Oct. 31, 2025

    Too many options at the end. I was given an $11 credit, but it wasn't added when I checked out. This is a good app, but it can be a little daunting for a senior. I like that I can check different airports and was given the option to have travel insurance. I think the basic ticket should allow you at least an under-the-seat bag. Most of us can't afford to buy clothes when we get where we're going. I also think it's ludicrous how nitpicky you've gotten with charging for everything. The upside is, at least I have the option. Bring back the food. I'm traveling all day and don't have enough time between flights to get something to eat. I can't afford to buy your food because of all of the upgrades.

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    Response from CheapOair

    Thank you for sharing your feedback with us. We appreciate your insights about the app and have noted your concerns about credits not appearing during checkout. Your suggestion regarding the inclusion of an under-the-seat bag with a basic ticket is quite understandable, and we will take it into consideration. We can see how particularly for longer trips, having accessible food services on flights is essential. We're constantly striving to improve, so your comments about offering greater flexibility and transparency mean a lot. Thank you for helping us enhance our service to better meet your needs. Safe travels to you!

    Verified purchase
    CoveragePunctuality & Speed

    Reviewed Oct. 30, 2025

    My experience using this site for booking a flight was efficient and quick! I was presented with more options than I anticipated were available to me. The additional accommodations that were offered were car rental, hotel and even insurance options to make the traveling experience smoother. I booked this flight as a present to my niece and to make memories with us during the holidays, and I was able to do so for little to no sacrifice to my budget. I am incredibly grateful and will recommend this site to everyone I know!

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    Response from CheapOair

    Thank you for taking the time to share your wonderful experience! We are delighted to hear that our platform not only provided a wide range of travel options, but also seamlessly helped you find accommodations like car rentals and insurance, all while staying within your budget. Knowing that this experience will contribute to meaningful holiday memories with your niece brings us immense joy. We sincerely appreciate your recommendation and eagerly anticipate being a part of your future travel adventures. Safe travels!

    Verified purchase
    Staff

    Reviewed Oct. 30, 2025

    I was lucky enough to be helped by Noel. He was excellent. I mean I couldn't believe the level of service he gave me. He was patient, professional, knowledgeable, humorous and warm. He secured 8 tickets to Europe with a lot of moving parts to consider. I'm truly amazed CHEAPOAIR sounds like the service might not be high level but it was. I'm very grateful and Noel has changed my opinion of this company. 10/10 experience. Thank you and give him a raise!

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    Response from CheapOair

    We're happy to hear that you received excellent customer service. Thank you for your positive feedback!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffBilling

    Reviewed Oct. 30, 2025

    I love this website, it's user-friendly, easy and secure to buy tickets, I love the prices, in my experience it's the best operator. I've been buying tickets from them for over two years and they always offer the best prices, secure payment, incredible prices that include baggage, great layovers, fast payments, and quick email confirmations. Thank you, keep up the good work! Much success for your professionalism and commitment to your customers.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your wonderful experience! We're thrilled to hear how much value you place on our user-friendly platform, competitive pricing, and secure transactions. It's fantastic to know that our ticketing service has consistently met your expectations over the past two years. We're committed to maintaining this level of professionalism and helping you embark on memorable journeys with peace of mind. Your encouraging words are truly appreciated, and we look forward to being part of your future travel adventures. Thank you for choosing us and for your continued loyalty!

    Verified purchase

    Reviewed Oct. 30, 2025

    Easy! Open and clear, have used this site for booking tickets to Greece before. Works well and I know what I have purchased, no surprises! With flights/seasons hard to predict, this site remains tried and true. I would recommend to anyone, new or experienced!

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    Response from CheapOair

    Thank you for sharing your fantastic experience! We are thrilled to hear that you find our site straightforward and reliable for booking trips without unexpected surprises. It's wonderful to know that our service has served you well, and we truly appreciate your recommendation to both new and seasoned travelers. We are committed to ensuring every journey is a great one, so thank you for choosing us. Safe travels to Greece, and we look forward to serving you on your next adventure!

    Verified purchase
    Customer ServicePrice

    Reviewed Oct. 30, 2025

    Very, very, very difficult website. This morning we began planning and I wrote a simple summary of dates and times that we were considering. This evening I went back to the same website and everything had changed. I felt I was in another world. I called the phone line and was asked if flight prices were going up and the woman said “every day”. I was able to get a new set of flights and confirm. This all took all day and I am now exhausted. Horrible!

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    Response from CheapOair

    We're very sorry for the experience you had. The agent was correct in advising that fares are dynamic in pricing and are based on availability. The airline determines the pricing and all other travel agencies and the airline all pull from the same inventory, so it can change all the time as the fares get sold out. We appreciate the feedback.

    Verified purchase
    Staff

    Reviewed Oct. 29, 2025

    We had a good experience with Agent Keller. He was very friendly an professional. Keller took a lot of time answering our questions. I loved the fact that he stayed on the line to verify all details. I loved the fact that he read instructions, and he calculated our kilograms into lbs. He was willing to check and verify information.

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    Response from CheapOair

    Thank you for sharing your fantastic experience with Agent Keller. We're delighted to hear how friendly and professional he was in addressing your needs while taking the extra time to make sure every detail was confirmed to your satisfaction. It's terrific to know he provided clarity throughout the process by going through instructions and confidently making conversions for you. Your appreciation means a lot to us, and we're confident Keller provided you with the excellent service that meets our standards. Looking forward to assisting you again soon!

    Verified purchase

    Reviewed Oct. 29, 2025

    Everything is likely to be okay, except for the seat selection fee, which is initially listed as $0.00 but automatically increases to $19.99 once a seat is selected. I really don’t understand why the system does this. Please have the system corrected if there is an issue with it.

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    Response from CheapOair

    Thank you for bringing this to our attention. We understand your concerns regarding the unexpected seat selection fee, and we apologize for any confusion it may have caused. We strive for transparency in our pricing, so we'll investigate this issue and take the necessary actions to correct such instances. Customer feedback plays a vital role in our ongoing efforts to improve, and we truly value your input. Please feel free to reach out directly if there's anything further we can do to assist.

    Verified purchase
    StaffBilling

    Reviewed Oct. 28, 2025

    I have always had a perfect experience with CheapOair and have used them for years. Their flexibility with Affirm payments is so convenient for the amounts of time I travel to see my daughter - especially as a federal employee going through the current shutdown. Rarely do I go through an airline site anymore.

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    Response from CheapOair

    Thank you for your ongoing loyalty to CheapOair over the years! We are so pleased to hear that you consistently have perfect experiences with our service and find the flexibility with Affirm payments convenient, especially as a frequent traveler. It's gratifying to know we've helped make traveling to spend time with your daughter hassle-free. Your preference for booking through us means a lot, and we appreciate your trust during these challenging times. We look forward to continuing supporting your travels in the future. Safe journeys, always!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 27, 2025

    Everything was a smooth conversation with information what I needed. I got very fast booking information online at e-mail and agent was very helpful, professional and nice, easy to talk. I would recommend your company to my friends and family members.

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    Response from CheapOair

    Thank you for sharing your positive experience! We're thrilled to hear that the communication with our team was smooth and that you found the online booking process quick and efficient. It’s great to know our agent provided professional and helpful service. We appreciate your kind recommendation to friends and family and look forward to assisting you on your future travels. Safe journeys and thank you for choosing us!

    Verified purchase
    Customer ServicePrice

    Reviewed Oct. 27, 2025

    Been using CheapoAir for years. For my requirements and the airline I use consistently it's performed very well and I can always get help by phone when I need it. I like their layout and that I can see available seats before I book. I also like that it shows alternate dates with lower prices.

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    Response from CheapOair

    Thank you for the feedback, we appreciate it.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 27, 2025

    It was a good experience to use the website of CheapOair to book my flight. Additionally, customer service was very helpful when I was navigating the website trying to find the best time to book my flight and informed about other services as the use of transportation inside the airport to transfer to another gate to catch my connection flight. Thank you.

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    Response from CheapOair

    Thank you for sharing your kind words! We're delighted to hear you had a great experience using CheapOair’s website and that our customer service team could assist you effectively when booking your flight. It's wonderful that they were able to provide guidance on selecting the best flight options and familiarize you with onsite transport services. Your satisfaction is very important to us, and we appreciate your trust in navigating your travels with CheapOair. Safe travel on your journey ahead!

    Price

    Reviewed Oct. 25, 2025

    Booked a flight thru them from Toronto to Barcelona for what l thought was a good price, Went to do my on-line check-in only to find out l have to pay $176 for each checked bag. I was NEVER informed of this charge at time of booking, nor is this mentioned in any of my paperwork. What a shock. So much for a reasonable fare. Buyer beware.

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    Response from CheapOair

    We have reviewed the reservation and this was booked online and not with an agent over the phone. The bag policy is listed directly beneath the flight details highlighted in orange, and again once the flight has been chosen and displayed on the second booking page. You have to click on the link to review the type of bag you will be taking as the bag cost are charged separately because we do know if you will have bags, or carry on or etc. There is also over weight bag charges as well. Our apologies for the inconvenience.

    Verified purchase
    Staff

    Reviewed Oct. 22, 2025

    My representative was friendly and assisted me with all of my questions. He provided me with all of my options, and explained everything to me leaving me satisfied that I made the right choice. I was able to select my seats which is very important to me. He explained my layovers, and what to expect as far as how long, and where.

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    Response from CheapOair

    Thank you for sharing your wonderful experience with us! We are delighted to hear that the representative helped you with all your queries in a friendly manner, making it easy for you to explore your options and select your preferred seats. It's terrific to know that their explanations about your layovers and timings assured you of making the right choice. We sincerely appreciate your feedback and look forward to assisting you again in the future. Safe travels!

    Sales & MarketingOnline & AppStaff

    Reviewed Oct. 22, 2025

    As a person who doesn't do much flying I'd have to say that the app helped a lot to inform me of what size of carry on and other options. They also sent me a notice when I was supposed to check in for my flight. I did it all online.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your positive experience! We're delighted to hear that our app was helpful in providing important travel information and streamlining your check-in process. Ensuring that new or infrequent flyers have a comfortable journey is important to us, and we're thrilled that you found the app user-friendly. If there's anything else we can do to assist, feel free to reach out during your future travels. Safe journeys!

    Verified purchase
    Staff

    Reviewed Oct. 22, 2025

    It was a wonderful experience with Evan, my contact person, so passionate and composed. CheapOair has been my booking point for years now. I used to have Rainbow as my contact person before. All your staffs are wonderful. I hope you take good care of your dedicated staff.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your wonderful experience! We are genuinely thrilled to hear how passionate and composed Evan was in assisting you. It's fantastic to know that CheapOair has been a reliable booking choice for years and that our team, including your former contact Rainbow, consistently provided excellent service. Your acknowledgment of our dedicated staff is appreciated. We hope to continue exceeding your expectations in future travels. Thank you for being a valued customer, and we look forward to serving you again. Safe adventures ahead!

    Customer ServicePriceStaffBillingRatesHonesty & Transparency

    Reviewed Oct. 22, 2025

    I’ve had the worst experience with CheapOair and want to warn others not to trust them. At first, everything looks fine when you’re booking—the website seems professional, and the prices appear reasonable—but once they have your money, their customer service completely disappears. I tried reaching them several times for help with my booking, and it was a total nightmare.

    The phone numbers barely connect, emails go unanswered, and when you finally get someone on the line, they’re rude and completely unhelpful. Each time I called, I got a different answer, and no one took responsibility for anything. It honestly feels like they only care about getting your payment and nothing else. If you ever run into an issue, you’re on your own. I would strongly advise everyone to stay away from CheapOair—they are not trustworthy and have the worst customer service I’ve ever encountered. I keep warning people! Believe me!

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    CheapOair
    Response from CheapOair

    Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations — that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com so we can better understand what happened and work on a solution. We value your input and are always striving to improve.

    Verified purchase
    PriceStaffRates

    Reviewed Oct. 21, 2025

    Wonderful side to buy ticket for good price. People working there are very professional. They have their rules. However you will not buy tickets for better price. So if you are on the budget and you decided to go for vacation. Just perfect. YOU WILL LOVE.

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    CheapOair
    Response from CheapOair

    We're thrilled to hear about your fabulous experience with our ticketing website! It's wonderful to know that our competitive pricing perfectly met your budget expectations and that interactions with our professional team were commendable. Your enthusiasm is sincerely appreciated, and we are delighted to have contributed to an integral aspect of your vacation plans. Here's to mapping out more travel experiences filled with joy and great savings! Thank you for choosing us, and we eagerly look forward to serving you again. Safe travels!

    Verified purchase
    PriceStaffRates

    Reviewed Oct. 21, 2025

    The service was amazing, it did not take long for me to get my ticket. The price was affordable. After shopping around on other agents, this one becomes my very best and I will recommend my family and friends. Thank you for such a wonderful experience.

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    CheapOair
    Response from CheapOair

    We sincerely appreciate your exceptional feedback! We're thrilled to hear that you had such a positive experience with our service and that our pricing was irresistible after comparing with other agents. Your endorsement to family and friends is exactly the kind of trust we strive to build with every customer. Thank you for choosing us and for your integral support. We look forward to continuing to serve you with exceptional travel experiences in the future!

    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Oct. 21, 2025

    Austin helped straighten out an issue with my ticket. The flight is not until November, but I decided to secure seats as I have done in the past on American. I had been charged for selecting seats for a flight in November. Not knowing that I would be charged, I called and he handled my request to refund the amount charged. He was great!

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    CheapOair
    Response from CheapOair

    Thank you for your kind words about Austin's assistance! We're thrilled to hear that he was able to resolve your issue with the seat charge swiftly and efficiently. It’s our top priority to ensure you have a seamless booking experience and your continued trust in American Airlines is invaluable to us. We will make sure to recognize Austin’s outstanding service. Enjoy planning your trip and have a great flight in November! Safe travels, and thank you for choosing us.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 20, 2025

    Great customer service, friendly, very knowledgeable and professional, great help, and faster. Ms Guadalupe ** make me feel comfortable with my booking, and avoids me any hassles, she was great, thank you for all you help…

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    CheapOair
    Response from CheapOair

    Thank you for your wonderful feedback! We're thrilled to hear about the excellent service provided by Ms. Guadalupe and how her friendliness and professionalism made your booking experience seamless and enjoyable. We’re pleased that she helped avoid any potential hassles. Your kind words are truly appreciated, and we look forward to exceeding your expectations on your next trip. Safe travels and thank you for choosing us!

    Verified purchase
    Customer ServiceOnline & AppStaffTimeliness

    Reviewed Oct. 20, 2025

    I clicked on a link from an email to check in and cannot find anywhere on the website to check in. So I tried to use the chat link and got no response from the chat bot. So then I clicked on 'chat with live agent' and no one answered. So finally I called the phone number and was told I had to check in with the airline itself. Thank you for a colossal waste of time.

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    CheapOair
    Response from CheapOair

    Our apologies for the inconvenience, we appreciate the feedback.

    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffBillingRatesHonesty & Transparency

    Reviewed Oct. 20, 2025

    I’ve had one of the worst experiences of my life dealing with CheapOair, and I feel it’s important to warn others before they make the same mistake. Do not trust this company! They make everything look smooth and reliable at the time of purchase, but once they have your money, the reality becomes completely different. Their so-called “customer service” is practically non-existent, and it feels like their only real goal is to get you to buy a ticket—after that, you’re completely on your own.

    When I first came across CheapOair, I was drawn to their seemingly competitive prices and user-friendly website. The booking process looked simple enough, and the confirmation email arrived quickly, which gave me a false sense of confidence. Unfortunately, that was where the good part ended. Not long after purchasing my ticket, I needed assistance with a simple change—something that most reputable travel companies would handle easily. That’s when the nightmare began.

    Trying to reach their customer service was exhausting. The phone numbers either didn’t connect or kept me on hold indefinitely. When I finally managed to speak to someone, the representative was unhelpful and clearly not trained to solve problems. Each time I called back, I received contradictory information, and at one point, I was even told to “call the airline directly,” which completely defeats the purpose of booking through a travel agency. Emails went unanswered for days, and when responses did arrive, they were generic copy-and-paste messages that showed no real intention of helping.

    What makes this experience even worse is their complete lack of accountability. They make promises they don’t keep, and they refuse to take responsibility for mistakes or miscommunication. It honestly felt like I had been scammed. Once your payment goes through, they simply stop caring. I’ve dealt with many online travel companies before, but none have been this unprofessional or careless. In short, CheapOair is not a company you can rely on. Their business model seems to focus on getting sales rather than providing genuine service. If you value your time, money, and peace of mind, stay far away from them. Learn from my experience—do not trust CheapOair!

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    CheapOair
    Response from CheapOair

    We are truly sorry to hear about the challenges you've faced with your booking experience. It’s concerning to learn that our service did not meet your expectations, especially regarding timely communication and support. Our intention is always to provide reliable and effective assistance, and we understand how frustrating it is to feel unsupported during such a process. We strive constantly to improve, and we value your feedback as it highlights critical areas for enhancement. We are also unable to validate the review as no booking confirmation was provided.

    Verified purchase
    Staff

    Reviewed Oct. 19, 2025

    Ross was very helpful and cooperative during purchasing. He seems to know about all possible questions and correct answers of those. I highly recommend my friends, family and other people from my network to purchase travel tickets and associated things from CheapOair.

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    CheapOair
    Response from CheapOair

    Thank you for the feedback.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 19, 2025

    The flight booking representative was professional, patient, and very helpful in finding the best options for my trip. Everything was handled quickly and smoothly. Highly recommended! They made the booking process quick and easy, ensuring I got the best deal. Truly appreciated their patience and attention to detail!

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    CheapOair
    Response from CheapOair

    Thank you so much for your wonderful review! We are delighted to hear that our flight booking representative provided professional and patient assistance, making it easy to find the best options and deals for your trip. We're thrilled that the process was smooth and efficient for you. Your positive words and recommendation mean a lot to us, and we're grateful for the opportunity to assist with your travel needs. We look forward to serving you again in the future! Safe travels and thank you for choosing us!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 19, 2025

    The person who helped me today on the phone solved my problem in a very professional manner. He gave me the necessary information about my flight and was very kind and patient with all the information I requested. I recommend Cheapoair to all my friends and family.

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    CheapOair
    Response from CheapOair

    Thanks for taking the time to share your positive experience with Cheapoair! We're so happy to hear that our team member provided you with the information and assistance you needed in such a professional and kind way. Your recommendation is the highest compliment we could receive! We appreciate your support and look forward to helping you and your loved ones with future travel plans. Safe travels!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 18, 2025

    It was an amazing experience with CheapOair. For me, it didn't take me time to find a cheap ticket, and also, the follow up made the next made me feel more relaxed with CheapOair. You are guys are doing well and I hope you will keep the standard going.

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    CheapOair
    Response from CheapOair

    Thank you so much for your delightful review! We're thrilled to hear that you had such an amazing experience with CheapOair and finding a cheap ticket was quick and hassle-free for you. It's wonderful to know that our follow-up helped you feel relaxed and confident in your experience with us. We truly appreciate your kind words and promise to maintain the high standards you’ve come to expect. Thank you for choosing us, and we look forward to assisting you with your future travel plans! Safe travels!

    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Oct. 18, 2025

    Thank you Ciro for your help and Guidance! I am glad that I called the number that popped up. Previously I booked a trip online and realized that I had doubled booked. I tried to cancel but got the run around by NORSE Airlines and got stocked with the second ticket unable to get reimbursed. Speaking with a person gave me peace of mind.

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    CheapOair
    Response from CheapOair

    Thank you so much for sharing your positive experience with us! We are delighted to hear how Ciro assisted you in resolving the double booking issue with such guidance and support, bringing you peace of mind. Offering personal assistance when it's needed most is a standard we always strive for, and it's wonderful to know this approach has left a positive impression. Should you need any further assistance in the future, feel free to reach out. Safe travels and thank you for choosing us!

    Price

    Reviewed Oct. 18, 2025

    This was the first time I used CheapOair and it was the worst experience ever. I will never ever use this company again. I had to threaten them was seeking legal advice because they charged me $125 for a fee and nobody I mean, nobody could explain to me what the $125 fee and after speaking to about a dozen people, nobody could tell me what it was for and then all of a sudden I threaten them with seeking legal advice, demanding names, and numbers and addresses to send to my attorney and then all of a sudden I’m getting my $125 back so needless to say, I will never use this company nor would I ever ever recommend them. It was the worst experience ever.

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    CheapOair
    Response from CheapOair

    We are not finding a reservation booked with us, the email you gave did not locate a booking, and you did not provide the confirmation number. For assistance you need to speak with the billing department for they can tell you what the charges are.

    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & App

    Reviewed Oct. 18, 2025

    Fast and easy bookings services. Great coupons! The app works well and the points add up quickly. Thanks again for the hassle free service. The techs are always available and polite. I will always be a customer for CheapOair. They always come as my first choice in planning a trip.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your experience with us! We're thrilled to hear that you find our booking service fast and user-friendly, and that you enjoy using our coupons and appreciate the benefits of our loyalty points. It\'s also wonderful to know that our tech support has been polite and readily available whenever you've needed assistance. Your decision to make us your first choice for trip planning is greatly appreciated. We are excited to continue serving you on your travel adventures. Thank you for choosing CheapOair, and we look forward to ensuring more hassle-free journeys in the future!

    Verified purchase
    Customer Service

    Reviewed Oct. 17, 2025

    Your website works overtime to upsell the customer. It's annoying, but what's worse is the phone call I received immediately after booking. Why would I use you again when you treat your customers this way?

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    CheapOair
    Response from CheapOair

    We appreciate the feedback and our apologies that the calls to offer additional beneficial services to enhance the booking are annoying, that's not our intentions.

    Verified purchase
    Staff

    Reviewed Oct. 17, 2025

    Took my money and changed my flight date without my authorization. I had a date that I need to be somewhere and you took that option for me without my authority. I like something giving back to me some kind of remittance. You took precious time away from me.

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    CheapOair
    Response from CheapOair

    We see that you have spoken with an agent regarding your expressed concerns. Looks like we offered you an alternate flight that was cheaper, but it did have a different date and you chose the 17th and must have overlooked the date which was highlighted. This option is for those who maybe flexible if the original dates they want are more expensive.

    Verified purchase
    Staff

    Reviewed Oct. 16, 2025

    Mr. Luke was OUTSTANDING! He helped us with everything we needed and explained all transactions expertly. We will look forward to hopefully using him again in the future. He represents your organization in the most desired fashion and made our experience easy.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your positive experience with us! We're thrilled to hear about the excellent service Mr. Luke provided. It's wonderful to know that his expertise and attention to your needs made your experience seamless. We truly appreciate your kind words and are grateful to have team members like Mr. Luke representing us. We look forward to serving you again in the future!

    Verified purchase
    Sales & MarketingStaff

    Reviewed Oct. 16, 2025

    Roy was extremely helpful and patient with me. Thank you so much Roy. You made the flight selection and process so easy and smooth. I would consider booking with you again and again in the near future. Thank you also for the free $50 coupon. Roy has helped me a lot. Thank you again.

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    CheapOair
    Response from CheapOair

    Thank you for taking the time to share such heartwarming feedback about your interaction with Roy! We are delighted to hear that his patience and assistance made your booking process smooth and contributed to a wonderful experience. It’s terrific to know that you appreciate the $50 coupon, as we strive to offer added value for your bookings. Roy's efforts clearly made a positive impact, and we look forward to welcoming you back for many more seamless travels with us in the future. Safe journeys, and thank you again for choosing us!

    Verified purchase
    Sales & MarketingOnline & App

    Reviewed Oct. 16, 2025

    The app was very well designed. Found a reasonable flight & booked it without a glitch. Very satisfied with the process. Will use it again as I have in the past. Don't know what else to say other than that I am totally happy with my purchase.

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    CheapOair
    Response from CheapOair

    Thank you for taking the time to share your positive experience with our app! We're thrilled to hear that you found your desired flight easily and encountered no issues during the booking process. It's incredibly rewarding to know that our app design contributed to a seamless experience for you. We're grateful for your continued trust and look forward to assisting with your travel needs in the future. Safe travels, always!

    Verified purchase
    Staff

    Reviewed Oct. 14, 2025

    Preston was very polite and patient with me. He answered all my questions and guided me thoroughly every step of the way. He is very knowledgeable. Explained clearly the importance of ensuring my flight. He is an asset to your company. Well done, Preston!

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    CheapOair
    Response from CheapOair

    Thank you for the feedback, we will share it with Preston.

    Verified purchase
    Refunds & Payouts

    Reviewed Oct. 14, 2025

    Disappointed that CheapOair would not refund me my checked baggage fee since I was no longer bringing checked bags. I booked with CheapOair and not the airline directly. The suggestion to check with the airline was absurd since I did not pay them.

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    CheapOair
    Response from CheapOair

    Very sorry for the recent experience. When you secured the bags on our website, that payment goes directly to the airline even though it was done through our website, and the airline charged your card and they are the ones that got paid, so you have to request it through them, but most bags fees they do not refund.

    Verified purchase
    Staff

    Reviewed Oct. 14, 2025

    The representative was polite, patient and a pleasure to speak to. He was able to help and explain all my questions and concerns. I travel with regularity, and not very often I have this type of positive experience. Thanks again. Please give him a raise!!!

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    CheapOair
    Response from CheapOair

    Thank you so much for your fantastic feedback! We're thrilled to hear that you had such a positive experience with our representative. His politeness, patience, and ability to address all your questions with clarity are the standard we strive for. We truly appreciate your heartfelt recommendation, and we'll make sure to pass your commendations onto his supervisors. Hoping to continue providing you smooth and pleasant assistance for all future travels! Safe journeys!

    Verified purchase
    Staff

    Reviewed Oct. 13, 2025

    I am happy to say that I was assisted by miss Violet who was the most kind, understanding and extremely helpful person I had ever come across on the internet.

    She is an asset to your company. May God bless and keep her safe at all times. Thanks, Thanks, Thanks!!!! Sincerely, Michael

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    CheapOair
    Response from CheapOair

    Thank you for your kind words, we will certainly pass it along to Violet.

    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Oct. 13, 2025

    Very poor business practices and terrible customer service. I canceled my trip less than 24 hours after booking a trip that was over a month away and was charged over $103. I have been a loyal customer of CheapOair for the last 10+ years and I will never book through this website again. The agent I spoke to on the phone was rude and unhelpful and the rules regarding trip cancellations are shady as the website says you can cancel and receive a refund if this is done within 24 hours of booking. Really disappointed.

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    CheapOair
    Response from CheapOair

    This has been resolved, the customer has spoken with an agent regarding her expressed concerns.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Oct. 12, 2025

    Had an extremely difficult time booking the flights. Customer service was horrible and could not help in any way. Kept changing the price on me and it went up due to the faults with the website. CheapOair refused to correct their mistakes. Next time I will book directly with the Airline.

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    CheapOair
    Response from CheapOair

    We're genuinely sorry to hear about the trouble you encountered while booking your flights with us. It's disappointing to know that the website issues impacted your travel planning and resulted in price discrepancies. We aim to make the booking process seamless, and clearly, this wasn't your experience. Your frustration with the customer service interactions is also a matter of concern for us. We appreciate you bringing these issues to our attention so we can address them and improve our service. Should you have more details to share or need further assistance, don’t hesitate to reach out to our support team. Thank you for the feedback and for your time.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 11, 2025

    The agent was very helpful and knowledgeable. This was extremely fast and an easy process. I was able to get my old booking cancelled and new flights booked with ease. I would highly recommend using this site to friends and family. Thank you for such a great experience.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your fantastic review with us! We're delighted to hear that the process was both fast and easy, and that our agent was able to assist you with such expertise and helpfulness. Your recommendation is truly appreciated, and knowing that your booking and cancellation experiences were seamless affirms our commitment to providing excellent service. We look forward to assisting you again and welcoming your friends and family to experience the same outstanding level of care. Thank you for choosing us!

    Customer ServicePriceBilling

    Reviewed Oct. 11, 2025

    I booked 2 round trip tickets from Jacksonville Florida to Indianapolis Indiana on American Airlines. The cost of each ticket was $276.00. I was charged an additional $494.00 for seats that I never selected and never approved the charges on my credit card. I found out only when I received my credit card bill. I called them many times and they referred me to the airline. I called American Airlines and they said CheapOair is notorious for this type of activity. I was told if I disputed the charges I would stand the chance of losing my entire ticket. This type of deception is uncalled for. I plan to pursue this situation further.

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    CheapOair
    Response from CheapOair

    Please contact our office for further assistance, we are unable to locate your reservation.

    Price

    Reviewed Oct. 10, 2025

    Do not use! Go directly to airline website. CheapOair charges $100 cancelation fee, even if you just booked 5 minutes ago and your trip is in 3 months!!! Direct airline websites will give you 24 hours with free cancelation!

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    CheapOair
    Response from CheapOair

    We apologize for the frustration you've encountered due to our cancellation policy. We're sad to hear that it resulted in an unsatisfactory experience so soon after booking your trip. While we strive to offer customers all the necessary information upfront, we understand how important ease and flexibility are when making travel plans. We truly appreciate your feedback and the opportunity to improve our services. For further assistance or clarification, we encourage you to reach out to our customer service team.

    Verified purchase
    CoveragePunctuality & SpeedStaff

    Reviewed Oct. 10, 2025

    Do not use this site. They talked me into buying travel insurance and now I need it and they can’t help me or do anything about it. Made me wait in hold for over 30 min to tell me to pound sand. Insurance site even asks if this is a travel agent as they can most definitely do this for their customer but refuse to do so.

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    CheapOair
    Response from CheapOair

    We've reviewed the reservation and see that you booked this online and at that time insurance was added. Also, the insurance is for medical emergencies, lost and damaged bags, and delayed flights, it is not for a change of plans or date changes as your request was. We provide the entire PDF file for your review to go through it, and if it is not what you need, you had 10 days from the purchase date to cancel it for a refund. Our apologies for the inconvenience.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 10, 2025

    This is my second time booking with CheapOair. They offer excellent customer service. I must commend Jax for his much needed assistance in booking for 2 family members. I can say professionalism was displayed by him. Jax thanks very much for your patience and help.

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    CheapOair
    Response from CheapOair

    Thank you so much for sharing your excellent experience with us! We are thrilled to hear how Jax provided you with professional and patient service during your booking process. It’s wonderful to know that his assistance made a positive impact on arranging travel for your family members. Thanks once again for choosing CheapOair, and we look forward to serving you on future travel adventures! Safe travels!

    Verified purchase
    Staff

    Reviewed Oct. 9, 2025

    Agent was very helpful and got the flight I was looking for. Very informative about everything. Thank you for taking the extra time to look up and get everything I was looking for and for the added protection package of cancel for no reason. Thank you

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    CheapOair
    Response from CheapOair

    Thank you so much for taking the time to share your fantastic experience with us! We're thrilled to hear that our agent went above and beyond to assist you with your flight booking, taking extra care in providing valuable information and securing the protection package. Your appreciation highlights the dedication we strive to deliver to ensure our customers have a seamless and reassuring booking experience. We're delighted that everything met your needs, and we look forward to serving you in the future. Safe travels!

    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed Oct. 9, 2025

    I believe CheapOair is one of the best in customer service. Everyone does a great job at CheapOair but I would thank the gentleman that sold me a ticket to Washington DCA. He was extremely helpful and patient and above all a professional customer service representative. I can’t say it enough how grateful I was meeting the representative that helped me but, all is I pray he gets the promotions he deserves. He’s such a wonderful person after I told him that I missed my flight in the morning he got concerned and scratched everywhere to find me a cheap flight ticket to DCA. Thanks my man.

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    CheapOair
    Response from CheapOair

    Thank you for the feedback.

    CoveragePriceRefunds & Payouts

    Reviewed Oct. 9, 2025

    Worst company out there for airfare and car rentals! When I went to rent my car, they tried to trick me into buying their insurance. That’s why they were so cheap. They had me use Ace rental car out of LaGuardia. Worst rental car company there is. Told me I had to bring my declaration page for my own insurance to be able to use it. I’ve been renting cars and traveling for years and never had anybody tell me I needed to bring that. Just a way to trick you into buying their insurance. When I told him no, and that I wasn’t gonna rent their car I went over to Enterprise and rented. They kept my money anyway. I got no car and no money back! Two worst companies out there. Do not use CheapOair whatever you do and never use Ace car rental!

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    CheapOair
    Response from CheapOair

    Very sorry for the recent experience, We have reviewed the reservation and this was booked online and not with an agent. We offer many other car companies to choose from, and the insurance is strictly insurance sold by the car company and their policies, and not Cheapoair.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & Payouts

    Reviewed Oct. 9, 2025

    My whole trip including seat selection was booked and paid for through Affirm. Now 3 days later, CheapoAir is sending me messages that they are trying to charge me AGAIN for seat selection and that my card has been declined. So I get on CheapoAir Chat and start talking to someone and never hear from them again.

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    Verified purchase
    PriceStaffRates

    Reviewed Oct. 8, 2025

    I have been traveling with cheapair airlines since 2018. I only use CheapOair airline for international and domestic flight. I’ve been overseas over eight times using this travel agency. I like their professionalism and their economical price. For my last minute flights, and my flights months in advance this agency is very reliable and flexible. I’m a professional and it fits my lifestyle perfectly.

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    CheapOair
    Response from CheapOair

    Thank you for your glowing review! We are thrilled to have been your preferred travel choice since 2018, especially for both international and domestic flights. It's wonderful to hear that our professionalism, affordability, and flexibility resonate well with your travel lifestyle as a professional. We are dedicated to ensuring you enjoy reliable and seamless experiences with every booking, whether it’s for last-minute trips or planned in advance. We appreciate your continued trust and look forward to serving you with the same level of excellence in the future! Safe travels!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 8, 2025

    I got into a chatting with a customer service rep by the name of Adelmo to request a cancellation. He is extremely slow. I told him I wanted to cancel. He goes " I will check that for you." 20 mins had passed away...I was still waiting and asked 'why is this taking so long? He goes "it takes time to look for cancellation policy of the airline." I advised him to go to the airline website and read the policy. He goes... There is no policy, what the hell is it? Having this lazy guy working for your company is a definitely minus for your company !!

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    CheapOair
    Response from CheapOair

    Thank you for bringing this situation to our attention. We’re truly sorry to hear about your frustrating experience during your recent attempt to cancel your reservation with Adelmo. Our intention is always to provide efficient and helpful service, and it’s troubling to hear we fell short in this instance. We are eager to address this experience directly with you to find a suitable resolution. Please contact our support team, providing details of your communication, so we can assist you further. Thank you for your patience, and we appreciate you giving us an opportunity to make things right.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Oct. 7, 2025

    We worked with Norman (I believe that is his name, my memory at 80 yrs isn't perfect anymore). I had tried to book my flights on line myself, but received a message that my flights were no longer available. I was ready to give up then because all of the other flights were to pricy (I guess I took too long to book and our tickets were sold out from under us!). It was then that I received the call from Norman offering to find affordable flights for us. He was very helpful and patient and was able to find and book very reasonable tickets for us by using different airlines for our Departure from and Return to PHOENIX. We are so pleased with the service we received, and will be happy yo use the services of CheapOair the next time we fly!

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    Response from CheapOair

    Thank you for sharing your delightful experience with Norman and our team at CheapOair. We're thrilled to hear that he was able to find affordable flights for you and provided such excellent, patient assistance. Your satisfaction means a lot to us, and we look forward to assisting you again on your future travels. Safe travels, and thank you for choosing CheapOair!

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    PriceStaff

    Reviewed Oct. 7, 2025

    I need to change my traveling date and was worried that I will run into a lot of issue and problem getting the flight, seat and cost. Kaden help with my change in return flight, with no issue. Very efficient, courteous and helpful. Thank you so much Kaden for all of your help.

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    Response from CheapOair

    Thank you for sharing your wonderful experience with us! We are delighted to hear how Kaden efficiently assisted you in changing your return flight date seamlessly. It's uplifting to know that our team provides courteous and helpful support, making your booking hassle-free. Your appreciation means a lot to us, and we'll pass on your thanks to Kaden. We look forward to serving you again soon!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 7, 2025

    I had the pleasure of having Francis to assist me with my ticket purchases. I was making reservations for my daughter and granddaughter on a trip where they are traveling back to the US from South Africa. You can blame my age, but I could not recall my granddaughter's birthday and neither could I reach anyone at 1:30 AM in the US nor my daughter at a remote, Wi-Fi-challenged location near Durban to verify that date of birth. So Francis offered to stay with me on the call for as long as I needed to go through whatever I needed to go through to find that detail. He could not do without it to complete the booking.

    At long last, after hanging up with Francis, making several futile phone calls in the US and abroad, I remembered where I had stored away a folder which had my daughter's biographic details, having been the one not long ago to prepare and file the application for her passport. Who was still there waiting patiently? Francis. There without a hint of ill temper or professional impatience. He turned what was to me an embarrassing and irksome episode into just another normal encounter with a customer who needs help. Pray that all Customer Support personnel and representatives are just like Francis. So, I thank him.

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    Response from CheapOair

    We appreciate the feedback.

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    Customer ServiceStaff

    Reviewed Oct. 7, 2025

    I am very pleased with the way Ariel took care of my concern and my disappointment. She showed concern and understood the meaning of keeping the company's reputation and customer coming back to a trustworthy company. Thank you, Ariel/ CheapOair. I will continue to shop through your site with much caution and help of your expert customer service.

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    Response from CheapOair

    Thank you for your positive feedback.

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    PriceRates

    Reviewed Oct. 7, 2025

    I have used this company to purchase flights on a regular basis. I can often beat the prices on the actual airlines' websites. I buy one-way tickets most often so that my entire itinerary is not impacted in case a change needs to be made. The options offered by CheapOair are more comprehensive than when I search other sites for tickets.

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    Response from CheapOair

    We appreciate the feedback.

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    PriceStaffHonesty & Transparency

    Reviewed Oct. 6, 2025

    I’m flying today with this company to Berlin. This is my first and the last time I’m using this company because for checking in I was charged $30 for my carry-on bag. I was charged $120 so this is the this way so that means I have to pay all that when I’m coming back back so my ticket it’s not $900. It would be almost $1300 so these hidden fees is not fair and especially I talked to agent.

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    Response from CheapOair

    Very sorry to hear of your recent experience at the airport with the airline. Cheapoair is the travel agency that you booked the flights with and therefore have no say in the mandated bag policy. We provided the bag policy for your review in two different areas prior to purchasing the ticket, it appears this was overlooked. Also, you can always check on the airline website prior to arriving at the airport 24 hours before to check in and add all those bags as it may be cheaper ahead of time.

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    Customer ServiceCoverage

    Reviewed Oct. 6, 2025

    I called to cancel a flight to Lisbon. Well attended by person on phone. Instructed me to call insurance. I will proceed with the instructions given during our conversation. Very attentive, the gentleman representing the TAP airline gave me instructions on how to proceed? In my effort to have the travel cancelled.

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    Response from CheapOair

    Thank you for sharing your feedback. We're delighted to hear that you had a positive interaction with our staff in canceling your flight to Lisbon. Our team takes pride in being attentive and providing clear instructions to guide our customers efficiently. Your experience confirms our commitment to exceptional customer service. If you have any more questions or need further assistance, please feel free to reach out. Have a great day!

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    PriceRates

    Reviewed Oct. 6, 2025

    Everything went just fine with the booking. Attractive flight choices and straight-forward reservation process. I had several choices for how to arrive at my destination, with competitive prices for all of them. Correspondence and description of itineraries were clear and concise.

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    PriceStaffRates

    Reviewed Oct. 6, 2025

    I have been purchasing tickets through CheapOair for years now. It's my number one site to buy tickets. The reason I gave it 4 stars is due to price changes at the last minute. It also kicks you out, and when I log back in, prices go up. Overall fantastic work team.

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    Response from CheapOair

    Thank you for sharing your experiences and for being a long-term customer of CheapOair. It's wonderful to know that we've been your go-to for booking tickets, and we truly appreciate your kind words about our team's effort. We are always keen to improve and understand your sentiments about the last-minute price changes you mentioned. Rest assured, we are committed to enhancing your experience further. We look forward to continuing to serve you with the quality you expect from us and hope to fully earn that fifth star from you in the future!

    Customer ServicePriceStaff

    Reviewed Oct. 6, 2025

    I just bought 2 tickets, everything looks great. I called a representative to confirm everything and I found out that it was an extra charge because I chose the seats! It's an overseas fly, when I chose seat for the first fly I saw a charge, and was agree, the for the other 3 flies a window showed 0.00 charge. The amount on screen didn't showed me a total. I proceed to pay. So now I was charge 400 extra dollar because I choose the seats!! Beside that the representative was rude and keep telling me that I have to read the emails, how? If I didn't confirm anything, he didn't care about it' just telling me the I should read everything, something that I did. Well I will just pass this experience with all my friends and family to stay away from this app since they have extra charges under the table after you pay.

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    Response from CheapOair

    We've reviewed the reservation and see that two of the segments you booked "preferred seating" which comes at a higher cost and it was for 2 people. The pricing does show up when you click on the seat to book it, and also the cost does get displayed before hitting submit. Unfortunately the seat fees are non refundable and that is an airline policy for Air Canada. Also, it is best to book a seat, if the airline gets oversold and you don't have a confirmed seat you do go on the standby list. Regarding the agent, we will review the conversation as we do not tolerate rudeness.

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    PricePunctuality & SpeedRates

    Reviewed Oct. 5, 2025

    First, I entered the security code on my card and was told it was invalid. It's the number on the card. I then had to use another card. Second, I found the process of seat selection very confusing. I selected a seat for my flight out and had to wait for my confirmation to select my return seat (and that added to the final price).

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    Sales & MarketingStaff

    Reviewed Oct. 5, 2025

    Jameson was so kind, delightful and patient! And I loved the use of the his phonetic alphabet! As a retired police office, I shared some of my phonetic spellings (B-Boy, Z-Zebra, S-Sam), lol! It was just a wonderful transaction! I used CheapOair under the old name and I've always thought it was better than Expedia, but that's just me. They just advertise more. Thank you, Jameson!

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    Response from CheapOair

    Thank you for sharing your delightful experience with us! We're very pleased to hear how Jameson's kindness, patience, and engaging interaction made your transaction not only smooth but also enjoyable. It's wonderful to know that his expertise, particularly with the phonetic alphabet, enhanced your positive experience. We work hard to provide exceptional service to customers like you, and your kind remarks reaffirm the high standards for which we strive. For many returning customers, like yourself, we aim to exceed expectations providing a service notably fulfilling and personable. Our pleasure is ensuring you enjoy more memorable experiences with CheapOair. Wishing you enjoyable travels always!

    Verified purchase

    Reviewed Oct. 5, 2025

    Relatively easy to follow. Included all the information I needed and it did not take too long to complete. I wish all my experiences with airline bookings were as easy to follow. I am glad I chose this method to book my flight. I will tell others about my experience.

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    Response from CheapOair

    We are thrilled to hear about your satisfying booking experience! It's delightful knowing that the process was both straightforward and efficient for you. Your intention to share your positive story with others says everything, and we truly appreciate the trust you've placed in us for your travel needs. Here's to many more smooth journeys, and thank you for choosing us for your travels! Safe and happy travels!

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    Punctuality & SpeedRates

    Reviewed Oct. 4, 2025

    The experience was pretty much non-painful. It went pretty quick and would be even faster if you guys weren't constantly trying to cram extra stuff down our throats. Just put the extra options on a side panel that a person can click on IF they are interested. (All those extra windows opening up trying to sell add-ons is ridiculous.)

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    PriceStaffRates

    Reviewed Oct. 4, 2025

    There was a problem with my booking and they were difficult to work with. Then even though I rebooked within one hour, the cost of my ticket went up by over a hundred dollars. I got screwed. I understand that they have rules and regulations, but even if they aren’t flexible, they could have at least held the price. They claimed it would be free to charge, but failed to mention the fees involved then just deflected the issue.

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    Response from CheapOair

    Thank you for reaching out, we have reviewed the reservations and see that you called to change the name on the original booking which required a complete cancellation and rebook. Once the tickets are issued, name changes/corrections are not allowed. When the agent went back to book the flights, the fare had gone up as the fares are not guaranteed as the fare does get sold out, and also based on availability, so the next available price would have to be booked.

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    Customer ServicePriceStaffRates

    Reviewed Oct. 3, 2025

    I have used CheapOair many times through the years and they have frequently saved me money, when compared to very similar flights offered by other comparison sites, and by the airlines themselves! In one case, when I called the CheapOair help line, I was informed of an even lower price than I had found in my own comparison search, and the rep then booked the flight for me!

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    Response from CheapOair

    Thank you for sharing your positive experiences with CheapOair over the years. We’re thrilled to know that we’ve consistently helped you find competitive prices for your travels. It’s wonderful to hear our customer support could provide you with even greater savings during your booking. Your satisfaction is key, and we warmly appreciate your continued trust in us. We look forward to enabling more of your memorable trips in the future!

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    Customer ServiceStaff

    Reviewed Oct. 3, 2025

    Very pleasant customer service guy, he was VERY Helpful, he spent a long time supporting my needs!!! Rainer was his name. I appreciated his kindness & patience, greatly!!! More customer service like he displayed should be rendered ALWAYS!!! I loved the service.

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    Response from CheapOair

    We truly appreciate your heartwarming feedback! It brings us great joy to know that Rainer delivered exceptional service with kindness and patience. Experiences like yours highlight the dedication and positive attributes of our team. Your recommendation to enhance this level of service makes a significant impact, and we are thrilled to have left a lasting impression. We look forward to serving you with superior support always!

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    PriceRates

    Reviewed Oct. 2, 2025

    I was price checking for a couple weeks for an upcoming trip when all of a sudden the flights seemed to increase by 200-300 dollars, so I rearranged my dates and followed CheapOair referrals for a better price and was able to book a flight for 639 😜. Thanks, CheapOair!!

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    Response from CheapOair

    We’re thrilled to hear that you successfully booked your flight after navigating price changes! We're glad that following CheapOair’s suggestions led you to find a better deal, making your travels a little more delightful. Thank you for sharing your positive experience—isn’t it great when persistence pays off? Safe travels on your upcoming trip, and thank you for choosing CheapOair!

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    PriceStaffEase of UseRates

    Reviewed Oct. 1, 2025

    Very pleased with every trip I've booked. No hassle, user friendly website. Pleasant people who are always very helpful. I always recommend to family and friends. Cheapoair has reasonably priced airfare and I always feel confident when booking tickets for my mother in law.

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    Response from CheapOair

    Thank you for sharing your heartwarming review! We are thrilled to hear that booking with Cheapoair consistently meets your expectations. Knowing that our user-friendly website and support has provided you pleasing service and reliable travel planning is incredibly gratifying. It's an honor to earn your recommendations to family and friends. Rest assured, we strive to offer reasonably priced airfare and smooth booking experiences, always aiming to give our customers the utmost confidence. We look forward to assisting you and your mother-in-law on future adventures!

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    Online & App

    Reviewed Oct. 1, 2025

    Save me $100 today using you all. You seem to always have a better deal than the airline I am a member of. The website is easy to manage. Every time I have used your site, I have never had an issue flying. Appreciate it, thanks. Happy and Committed Customer

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    Response from CheapOair

    Thank you for sharing your experience as such a happy and committed customer. We're excited to hear that you've consistently found great deals that fit your needs and enjoyed the seamlessness of our website every time. Your kind words about never encountering issues while flying using our platform affirm our goal to provide a trouble-free travel experience. We appreciate your trust and enthusiasm, and we look forward to continually supporting your travel adventures. Safe travels and thank you for choosing us!

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    Sales & MarketingPriceOnline & AppEase of UseRates

    Reviewed Oct. 1, 2025

    I found the app very easy to use. I just put in my flight info and boom!!! Instantly got a list of prices from cheapest to more expensive. The prices I received were very fair and low priced. The booking part was easy to use as well. The add-on prices and travel protection was fair priced as well.

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    Response from CheapOair

    Thank you for sharing your experience with our app! We're delighted to hear that you found it easy to use and that it provided fair and economical flights. It's wonderful that the booking process, including add-ons and travel protection, met your expectations. Your positive feedback encourages us to continually improve and ensure a seamless experience for all users. Safe and enjoyable travels on your next adventure!

    Customer ServiceStaff

    Reviewed Oct. 1, 2025

    Please don’t book anything with CheapOair. I had bad experiences with this site. Customer service doesn’t help you at all. If you buy fly protection on your fly. It just going to be another extra expense. They don’t apply it when you need it.

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    Response from CheapOair

    We appreciate you taking the time to share your recent experience with us. It's concerning to hear about the challenges you faced with our customer service and the application of flight protection. We apologize for any difficulty these issues may have caused. Please know that we are committed to improving our services and ensuring clear, helpful assistance. If there is any specific detail you could provide us with, such as a reference number, we would be more than happy to look into this further to offer a resolution. Thank you for bringing this to our attention.

    Verified purchase
    PricePunctuality & SpeedBilling

    Reviewed Oct. 1, 2025

    They charged for EVERYTHING even sending me a bill to add a pet travel fee and I wasn’t traveling with a pet. Then charged for seats. It didn’t give the option to just wait till the day of flight. Charge for bags. Charge to check in online. Who does that?!?! Never again!!!!

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    Response from CheapOair

    Thank you for sharing your experience with us. I'm truly sorry to hear about the unexpected charges, including the pet travel fee, that you encountered, however that charge would not have come from Cheapoair the travel agency, only the airline charges for a pet if you are traveling with one, and we also do not make a reservation for a pet. Also, the airline charges for seats and bags, that is pretty much the norm with all airlines. Our apologies for the inconvenience you experienced.

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    Customer ServiceContract & TermsCoverageMaintenanceStaff

    Reviewed Sept. 29, 2025

    Absolutely disgusting service by CheapOair. I literally booked my ticket and accidentally spelled my passenger name wrong by missing “N” in Brandon (Spelled Bradon). Called CheapOair- their response- buy the coverage, cancel the ticket and pay cancellation fee for $200. Spoke with some guy and second representative name Marci. I get it you make money on commission but getting this low just to fix spelling error is absolutely disgusting. I wouldn’t recommend this site to anyone.

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    Customer ServicePriceRates

    Reviewed Sept. 29, 2025

    Wade was very and has great customer service. He ensured my satisfaction every point of the way. He was able to negotiate a even better price than what the website was offering. This is truly a great experience and easy booking. THANK YOU SO MUCH MR. **.

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    Response from CheapOair

    We are elated to hear about your fantastic experience with Wade! Ensuring our customers’ satisfaction is our top priority, and it's wonderful that he was able to provide you with exceptional service, including securing an even better deal than our web offer. Your recognition means a great deal to us, and we're pleased that the booking process was smooth for you. Thank you for your kind words; we look forward to serving you again soon!

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    Customer ServiceStaff

    Reviewed Sept. 28, 2025

    Our seeking reservations for Miami/Havana round trip was first day by multiple airline websites. Within 24 hours fares took a great leap higher with much less available. I called CheapOair because my sister reported a very positive recent experience. Ours was too. Beg his forgiveness for me (my hearing not him) for missing his name. He knows my gratitude because I told him-- that he was to me, unbelievably careful and courteous and PROFESSIONAL!! throughout what was a tedious process of perhaps 45 minutes! 5 STARS!! 10 STARS in fact! Thank you.

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    StaffBilling

    Reviewed Sept. 27, 2025

    Making the booking is easy. Guides where to write the personal details and payment are well stated and placed. Ticket was sent immediately after payment. I find it good to always choose CheapOair.com when booking for flights. Will highly recommend to my family, friends and associates.

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    Response from CheapOair

    Thank you for your enthusiastic review! We’re delighted to hear that you found our booking process user-friendly and appreciate your mention of the efficient steps in placing your foothold with CheapOair. Receiving your ticket so swiftly and your willingness to recommend us to your loved ones truly lights up our day. Your support inspires us to continue delivering standout service and seamless travel experiences. We look forward to making all your future bookings just as pleasant. Safe travels!

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    Customer ServiceStaff

    Reviewed Sept. 27, 2025

    Booking went very smoothly. Good response time. From start to finish everything was very smooth as it took me from screen to screen. It was easy to understand the offers and make a decision on the correct offer for me. I would recommend this method of booking to my friends.

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    Response from CheapOair

    We appreciate your enthusiastic feedback! It's fantastic to hear that your booking experience was seamless, and our process met your needs comprehensively from start to finish. Your recommendation means a lot to us, and we're delighted that you found it easy to navigate the offers and make informed decisions. We’re grateful for your support and look forward to continuing to provide you and your friends with straightforward and efficient booking options. Thank you for choosing us!

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    Staff

    Reviewed Sept. 25, 2025

    Nicolai is very helpful and patient with regards of my booking going to Manila, Philippines. He is really an asset to the company, CheapOair! Very knowledgeable and understands well. Will be placing booking in the future with you. Thank you again so much for the assistance!

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    Response from CheapOair

    Thank you for taking the time to share such a glowing review! We are thrilled that Nicolai made a significant impact on your travel booking experience to Manila. Knowing that his patience and knowledge convinced you to choose CheapOair for your future travels is incredibly uplifting. We aim to provide this level of service consistently, and your appreciation encourages us to continue delivering exceptional support. We are excited to help you plan more journeys. Safe and happy travels ahead!

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    Contract & TermsPrice

    Reviewed Sept. 24, 2025

    Their services are totally inept at catching that an airline has accidentally cancelled a flight. I was left stranded at the airport and had to rebook a return flight last minute which cost me about $300. My reimbursement? Under $90. Never again!

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    Punctuality & Speed

    Reviewed Sept. 23, 2025

    Booking with CheapOair was simple and straightforward. I received my confirmation quickly, with all the details clearly outlined. My Varig-GOL flight from Rio to São Paulo is confirmed with an easy nonstop route. I appreciate the efficiency and look forward to a smooth travel experience.

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    Response from CheapOair

    Thank you for your positive feedback! We're thrilled to hear that booking your Varig-GOL flight between Rio and São Paulo was seamless for you and that the details were clearly outlined. We appreciate your trust in our service and look forward to ensuring everything continues to run smoothly for your upcoming travels. Have a great trip!

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    PriceRates

    Reviewed Sept. 23, 2025

    Found our tickets at a price we could afford, on the date that we wanted to return from our anniversary trip quite easily. I was truly pleased with the process. The biggest surprise was that I had never heard of the airline that we booked our flight on and even more surprised to find out it was flying into the airport we wanted which is closer to our home.

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    Response from CheapOair

    Thank you for sharing your experience with us! We're thrilled to know you found tickets that suited your budget and schedule, and that you had an effortless booking process. It's great to hear that the airline and airport matched your preferences as well. We appreciate your positive feedback, and we look forward to assisting you on future travels. Safe travels!

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    Customer ServiceSales & MarketingPriceRates

    Reviewed Sept. 22, 2025

    They claim they had a problem running my card, then they told me to call my bank, and Citi said they never received a request, but there is no problem on their end with my account. I called CheapOair and they kept passing me off to different people. Finally, this lady said she will rerun it in a few hours but the price may have gone up. Do I still want it (Take it or not)? Well, it was $80 more, but I checked today and it is the same price I was originally ($80 less) told. I was scammed, I think. I was going to buy several other trips, but I need to find someone I can trust.

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    Response from CheapOair

    Customer has been assisted with his expressed concern and reservation has been confirmed.

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    Customer ServicePriceStaffRates

    Reviewed Sept. 21, 2025

    Very polite and professional help on the phone. Great customer service. I will recommend this company to all. My friends and relatives. Reasonable prices. Also the easy finding of convenient time and dates for our flights. I hope this customer service will lasts. We can use again.

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    Response from CheapOair

    Thank you so much for your uplifting review! We're thrilled to know that you experienced polite and professional customer service, and that our effortless booking process with competitive pricing exceeded your expectations. It's wonderful to receive such positive feedback about easy scheduling as well. Your recommendation and future loyalty mean a great deal to us, and we commit to continuously delivering the outstanding service you hope for. We look forward to assisting you again in the future! Happy travels!

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    PriceRates

    Reviewed Sept. 20, 2025

    Highly recommend CheapOair as a search engine/site to find the best deals on car rentals. I don’t know why doing a Google search does not give me the specifics that I am asking, but I have the CheapOair app and it is stellar at finding me good car rental deals/discounted prices and hotels.

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    Response from CheapOair

    We are thrilled to receive your outstanding review! It's fantastic to hear that you find CheapOair's app invaluable for locating exceptional car rental deals along with discounted hotel rates. Knowing that you trust our platform to provide the specifics you need truly pleases us. We appreciate your recommendation, and we will continue working hard to ensure you have a stellar experience every time. Safe travels and happy bookings ahead!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 19, 2025

    I had a great experience with the agent who assisted me in booking the flight. She was quite professional and friendly. She exhibited courtesy and patience and has a great sense of humor. She has a caring and understanding attitude and gave the impression that she cares about the customer - me. I recommend her to other customers and applaud her for good customer service performance. She resolved my situation. Great job. Thanks!

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    Response from CheapOair

    Thank you for taking the time to share your wonderful experience. We are delighted to hear that the agent who assisted you in booking your flight left such a positive impact with her professionalism and friendly demeanor. It's rewarding to know she made you feel cared for and conveyed a great sense of humor along with patience and understanding. We sincerely appreciate your commendation and recommendation of her exceptional service. Here’s to many more great journeys ahead! Safe travels, and see you next time.

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    Customer ServiceCoveragePunctuality & SpeedStaffRates

    Reviewed Sept. 18, 2025

    I am 77 years old and not as quick with computers and iPhones, and the service representative whose name is Ignatius (hope the spelling is correct) was patient, kind, and allowed me to have plenty of time to explain my situation. We spent at least 30 minutes on the phone call. He helped me book my flights, and he made me feel comfortable in my choice of tickets and protection coverage. I cannot thank him enough for his hard work and kindness towards me. I would give him my highest rating. He deserves a raise in pay. He is exceptional and just plain outstanding. Hope the company has other employees like Ignatius.

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    Response from CheapOair

    Thank you for the feedback, we love hearing about the great service our customers receive.

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    Customer ServicePunctuality & SpeedTransparency

    Reviewed Sept. 18, 2025

    Wrong/not updated information provided regarding changing in my flight time, I need to call to CheapOair to find information, they confirmed that time of flight was changed, but few minutes later they sent me again previous wrong information causing a lot of confusion and anxiety. It's not acceptable service.

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    Response from CheapOair

    Thank you for bringing this to our attention. We are sincerely sorry to hear about the confusion and stress caused by the inconsistent information regarding your flight schedule. This certainly isn't the standard of communication we strive to provide. We understand your frustration under these circumstances, and we'll make sure that your feedback is channeled to the responsible team for improvement. If you require further assistance, please don't hesitate to reach out to us directly. We're thankful for your patience as we work to ensure accuracy and satisfaction in our services. Safe travels.

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    Customer ServicePriceStaffRates

    Reviewed Sept. 18, 2025

    I called CheapOair and Spoke with Abdel, he's very friendly, helpful person. Very patient and took the time to help me book my flight. He was able to go through many options to get me the best price. CheapOair can also help in hotel or car booking, they have an excellent service.

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    Response from CheapOair

    We greatly appreciate your feedback! It’s wonderful to hear how friendly and helpful Abdel was in assisting you with your flight booking and finding you the best prices. Our team is dedicated to providing excellent service, and we're pleased to know you also recognize the convenience we offer for hotel and car bookings. Thank you for sharing your positive experience, and we look forward to helping you with your travel preparations in the future!

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    Online & AppMaintenanceStaff

    Reviewed Sept. 17, 2025

    Not satisfied with the service that I received when attempting to book a vacation. Wasted time and effort. How do I explain what was going on. Not sure anyone would understand that when booking a package the website did not work and changed double for the flight and the hotel was missing. What was good is no longer acceptable. Will not be coming back.

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    Customer ServicePriceMaintenanceRates

    Reviewed Sept. 17, 2025

    CheapoAir change fees are very high. For a change due to a broken leg, cost almost 1/3rd the price of the ticket. So a $1500 ticket the change fee was $400 per ticket. This was per ticket per person. You ask for a supervisor and they will not give you one. You ask for an email address and they will not give you one.

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    PriceEase of Use

    Reviewed Sept. 17, 2025

    The website was very organized & easy to navigate. I didn't realize when selecting a seat all airlines charge extra. So I bounced back & forth to each of the 3 airlines & all of my personal information I enter was saved so I did not have to re-enter it each time.

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    Response from CheapOair

    Thank you for your wonderful feedback! We're delighted to hear that you found the website organized and easy to navigate. It's great to know that not having to re-enter your personal information while comparing different airlines enhanced your overall experience. We understand discovering additional charges can be surprising, and appreciate you sharing your experience. We're thrilled to have made the booking process smoother for you and hope to assist you on your future travels!

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    Punctuality & Speed

    Reviewed Sept. 17, 2025

    Fast and easy to book my trip. The site was simple to navigate, and I scored a great deal on my flight. The whole process was seamless and took only a few minutes. I'm very satisfied with the service and will definitely use them again. I recommend using them.

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    Response from CheapOair

    Thank you for sharing your wonderful experience! We're delighted to hear you found the process fast and easy to use, scoring a great deal on your flight. It's gratifying to know the site met your needs seamlessly. We're thrilled to have earned your satisfaction and endorsement, and we look forward to serving you and making future travel plans a breeze. Until then, enjoy your journey!

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed Sept. 16, 2025

    So far the service received has been good. I had issues with a seat upgrade I had paid for but when I called the number the lady on the phone quickly took care of the situation. Everything costs more...a ticket, and email, a change... so be careful on that front. Prices are good though.

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    Response from CheapOair

    Thank you for sharing your experience with us! We're delighted to hear that our customer service effectively assisted you with your seat upgrade issue. It's important for us that our clients feel well-supported, and we're glad the prices met your expectations. Your note on cost considerations is appreciated, and we always strive to offer competitively priced options. We look forward to serving you in future travel arrangements. Safe travels!

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedOnline & App

    Reviewed Sept. 16, 2025

    I just want to thank Chico airline for doing this for me making my appointment a half an hour earlier or 45 minutes earlier so I can start my birthday off and enjoy my day. I thank you for all the promotions that you put on my phone for my birthday and I think I really have a nice and wonderful vacation.

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    Verified purchase
    Price

    Reviewed Sept. 16, 2025

    It is really cheap. Fraud. People don't ever try this platform. These people are going to trick you with your wallet and hold your money for several days. Try other platform to book ticket which is safe like Priceline. I been cheated. After paying $750 I am not able to change my seat or add my language.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 16, 2025

    I bought my ticket a month before flight. Few days later I called to make sure I put correct DOB because my eyesight is getting worse. The agent on the phone said I made a mistake and said he did correct it. On the eve of my flight I tried to check in just to learn the DOB was still incorrect. I called the airline, they told me to call CheapOair agents who told me again to call the airline.

    Few minutes ago I was chatting with Cairnis who wrote the DOB was corrected on the side of the airline and resent the itinerary to me. Itinerary does not show DOB, otherwise I would have found that earlier. I tried to check in again and of course, the DOB is still wrong. Your agents tell me -- mostly in heavily accented English, which is hard for me to understand, as I am a foreigner too and comprehend better standard spoken English -- that I have to call the airline or go to the airport counter and show them the print out of what the itinerary. Thanks, it was my last time ... I got a lesson and learned it.

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    Response from CheapOair

    We genuinely apologize for the inconvenience you've experienced with updating your Date of Birth through our service. It's regrettable to hear about the issues you've faced trying to resolve this directly with the agents. We recognize the frustration in being redirected between the airline and our support team. We are committed to helping you and ensuring this will not happen in the future. Thank you for alerting us to this issue, and we sincerely apologize for any stress it has caused.

    Verified purchase
    Sales & MarketingPriceRatesHonesty & Transparency

    Reviewed Sept. 15, 2025

    Lots of hidden fees they don't tell you about... not saving much or anything at all after all the fees take place. They advertised the price you see is the price you pay.. which that was determined to be a bunch of lies... better off just booking directly with an airline next time.

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    CheapOair
    Response from CheapOair

    We appreciate you reaching out so that we can address your concern. Our company charges only 1 fee and that is our service fee which we display upfront. Any additional cost are "optional" like support packages, insurance, and pre-check in which are not mandatory so if you add those options that can increase your final cost. Then there is the arline who charges for seats and baggage and that is displayed underneath the flight details so that you can review before you purchase, and those fees would be charged regardless if you booked with us, or the airline, or another company.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Sept. 15, 2025

    I have always used CheapOair, there are always updated deals on trips and the customer service is amazing. One time I had to travel from Calgary to Toronto in the next couple of days and they were so accommodating to me. I started to cry. Without customer service like that I would not have been able to attend my best friend's funeral. Thank God for CheapOair.com.

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    Verified purchase
    Price

    Reviewed Sept. 15, 2025

    All went great. I thoroughly enjoyed speaking to him and he even looked up more affordable flight by changing my departure and return dates. I will absolutely recommend you to friends and family. We went ahead and reserved my hotel as well. Thank you very much.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your fantastic experience with us! We're delighted to hear that the conversation was enjoyable and that our team member was able to find more affordable options by adjusting your travel dates. It’s rewarding to know we could help with your flight and hotel reservations and that you’re pleased to recommend us to friends and family. Your feedback is greatly appreciated, and we look forward to assiting you on your next adventure. Thank you again!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Sept. 15, 2025

    Won’t use CheapOair in future, will book directly with airline. Horrible Customer Service! I wanted to speak with a representative, but only Chat was available. Didn’t seem to understand my 2 questions & took quite a few minutes between my question & the Chat response. I think the person I was chatting with was trying to juggle too many Chats at same time. I was offered better Customer Service at a cost of $29.99. No, Thank You!

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    Response from CheapOair

    We appreciate the feedback and very sorry that the chat was not sufficient in assisting with obtaining seat assignments. I do see that you were given instructions and the airline confirmation on how to get seats by logging into your reservation on the airline website to view the available seating. Again, that was not helpful. We will arrange for a call back to you to help with getting those seats.

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed Sept. 15, 2025

    Good customer service. Travel agent was able to assist us with our travel needs. The website is user-friendly. I appreciate the quick responses via chat. The assistance provided tailored my inquiries. This is my 2nd time traveling overseas and this website has made it easy and stress-free.

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    CheapOair
    Response from CheapOair

    We appreciate you sharing your positive experience with us! It's fantastic to hear that our travel agent was able to fulfill your travel needs and that you found our website user-friendly. The convenience of quick responses via chat and the tailored assistance you received demonstrate our commitment to making your travel process stress-free. Thank you for choosing our service for your overseas travels, and we look forward to helping with your future adventures! Safe travels!

    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Sept. 14, 2025

    During my booking experience during my booking experience with CheapOair, I encountered an issue with the Affirm virtual card and nearly gave up on my reservation. Fortunately, I received a call from a CheapOair agent named Nelson who was incredibly helpful, patient, and dedicated. He guided me through the entire process of paying with the Affirm virtual card. I learned that I had not activated my plan, but Nelson took the time to ensure that my payment was successfully processed. Thank you so much for being such a dedicated agent!

    With CheapOair, I encountered some issues with the Affirm virtual card and almost gave up on the booking. Then I got a call from CheapOair agent Nelson, who was such a great help, patient, dedicated, and walked me through the all process paying with an Affirm virtual card. Lesson learned, I wasn't activating the plan, but he took his time until the payment was successfully done. Thank you so much for being such a dedicated agent.

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    CheapOair
    Response from CheapOair

    Thank you for sharing your wonderful experience with us! We are delighted to hear that Nelson provided invaluable support during your reservation process. It's heartening to know that his patience and dedication helped you successfully navigate the situation with the Affirm virtual card. Stories like yours reaffirm our goal to offer exceptional customer service, and we are grateful for your kind words. We look forward to assisting you further in the future and ensuring your travels continue to be smooth and enjoyable!

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppEase of Use

    Reviewed Sept. 13, 2025

    I have been totally satisfied with my booking of international flights on CheapOAir. The app is easy to use. One time I had to contact customer service while out of the country and it was also super easy to get an issue addressed. Turns out it was my fault (lol) but they were totally cool. I just used them again to book another flight. P.S. I found their search process gave me what I was looking for quickly and accurately (e.g. lowest fares with best flights). I recommend them.

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    CheapOair
    Response from CheapOair

    Thank you for the feedback.

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 13, 2025

    We will NEVER use CheapOair again! We booked flights for 6 and they emailed a "change" to us and when we called to accept the change we were told that flight didn't exist. We cancelled that flight with difficulty. We arrived at airport to fly home and was told that we had no connecting flight and they couldn't contact us because they didn't have phone or email, even though we received an email the day before telling us to check in to a non existent flight!!!! Had the ticket agent not questioned our final destination we would have been stranded in the airport overnight!!!

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    Response from CheapOair

    This is being reviewed.

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    CheapOair Company Information

    Company Name:
    CheapOair
    State/Province:
    NY
    Country:
    United States
    Website:
    www.cheapoair.com