CheapOair Reviews
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About CheapOair
CheapOair allows travelers to easily access multiple quotes from hundreds of hotels, airlines, cruise lines and car rental companies to ensure that each customer finds a deal that best accommodates their travel needs. CheapOair strives to provide the best customer service to help customers through the booking experience.
- Great fares and travel deals
- Price-match promise
- Earn up to 2x points with app
- ClubMiles rewards program
- Cancellation fees
- Nonrefundable tickets and fares
CheapOair Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed April 29, 2026
We did book a flight and paid for the flight but beware, after the flight was confirmed paid for, they have been trying to charge my card several times for different amounts almost daily (about a week now) I'm very upset and now I have to cancel my card.
We are unable to validate the reservation, call our billing department so they can go over the charges with you. 1-646-738-4820
Reviewed April 28, 2026
We booked a flight with Cheapoair and noticed when we received the confirmation that my wife's name was misspelled. We called and asked them the correct the mistake, but they told us that we had to pay $200 to make the correction claiming that it wasn't their agent who made it! Anyone who has talked with their agents know that they speak little English with a heavy accent and have serious problems spelling names. In addition, the background noise is intolerable! We will never book with them again!
Unable to validate the review or reservation.
Reviewed April 28, 2026
I was totally confused at trying to book connecting flights on separate airlines. ONE call to CheapOair and the consultant Jeffrey was more than helpful. As I had already looked at flights, Jeffrey looked at what I found and help me minimize my layover times, thank you Jeffrey!
Thank you so much for sharing your experience! We're thrilled to hear that Jeffrey was able to assist you effectively with your flight bookings and minimize your layover times. Providing you with seamless service is our priority. We truly appreciate your acknowledgment and can't wait to assist you with your future travel needs. Safe travels!
Reviewed April 28, 2026
Agent Chuck was very nice and knowledgeable. Chuck made sure everything was confirmed and correct before ending the call. I wish we had more customer service representative that displayed the kindness, concern, and knowledge that Chuck did. Very happy with his service. Excellent Service! 5 🌟 🌟🌟🌟🌟
Thank you for sharing your outstanding experience with us! We're thrilled to hear that Chuck provided excellent and knowledgeable service while displaying kindness and concern for your needs. We will ensure your kind words are passed along to him, as such feedback keeps motivating us to deliver exceptional service. We're glad to have provided you with a stellar experience, and we look forward to assisting you with your future customer service needs. Thank you again for choosing us!
Reviewed April 28, 2026
I have used CheapOair for many trips in the last few years and have been pretty satisfied. This time it is the complete opposite. I was notified that my return trip was changed but before I could make sure I could be picked up at the different time I tried to select the flight I wanted and the link no longer worked. I tried there email me link, nothing. I tried calling and was told the selections would be emailed to me. Nothing. Now I'm getting ready to leave in a week and have no idea what my return trip is going to be. I have to arrange my pickup and my house/dog sitter but CheapOair is not helping me. I hope they see this and help me make the arrangements. I'm not confident it will happen though
We have reviewed the reservation and we sent an email on April 9 with the updates, but you never opened up the email. Contact the schedule change team at Cheapoair at 1-646-738-4820 and have your booking number available, they will go over the option for the return flight.
Reviewed April 27, 2026
In addition to the ticket charge, I was charged $40 as a platform fee, which is unacceptable, and I must get that refunded. You are in the business of selling tickets, and you are paid commission by airlines, but charging platform fees in front is not legal. Also, it was not disclosed to or clear to the customer at the time of ticket purchase. I paid $40 as the remaining balance of the ticket, and not as platform charges. Also, the company, even when airlines offered baggage, the ticket company started marketing baggage, hiding the actual baggage allowed by airlines!
The fees are disclosed and also mentioned in the breakdown of the purchase, it is also disclosed in our terms and conditions that you acknowledged it when you clicked the box "acknowledged". It is not illegal to charge for our services as many online travel agencies do! Airlines stopped paying commission to agencies over 10 years ago and the fees pay for processing your reservation and maintaining any changes to it until your vacation has been completed and includes 24/7 assistance.
Reviewed April 26, 2026
I canceled my flight due to the higher prices after I tried to change the dates of my trip planned to be at the end of August 2026. I called customer service, and it was impossible to communicate with the agent due to the language barrier. Now, I don't have more options, just to receive the credit and fly with the same airline and the worst of everything is this condition "When booking a trip with your airline credit, you will be responsible for any CheapOair service fees, applicable airline change fees of $210.00 per person, and any difference in airfare" basically I waste my money, please be aware before to buy tickets it's not any guarantee.
When purchasing on our website the fare rules are displayed at that time directly beneath the flight that gets chosen before ever submitting for purchase. The booking was done on April 21 online and you have 24 hours to make any changes or cancellation for a refund. The customer called two days later and the ticket was no longer refundable as 24 hours had passed. All airlines, and travel agencies make you pay any fare difference when you go to rebook, that's just standard, Cheapoair fees are mentioned in our terms and conditions that you acknowledged you read when you clicked the acknowledge box. If you need further assistance you can use the chat link if speaking with an agent doesn't work for you.
Reviewed April 26, 2026
People are a joke. Called to change date of flight that was booked over a month away from. Now and was told I had to pay an additional $390 fee to do so. The original ticket was $285ish. They said it was a change fee and when I told them their change fee was more expensive than booking another flight and that I felt that is what they were doing was told that is what the airline tells them to charge but after contacting the airline and finding out that is false the guy that spoke very little English said that what I was told by the airline was wrong.
He then stated I can go to their site and book another flight and pay again and made no effort to help in any way. I have booked over 200 flights in my life and have seen and been told some crazy stuff but this place takes to cake for screwing people out of money. I told him why would I book another flight with a company that isn't doing anything to help with the flight already booked other than wanting to charge a so-called fee that was more than the original ticket. Assisted before they are a joke and will never book with them and leaving this review in hope that it helps someone else from falling for their joke of a company.
Unable to validate the review or reservation, For assistance please provide the 8 digit booking number.
Reviewed April 25, 2026
I did not want the "Protection Plan", but it was somehow added without my knowledge, because the item was not listed when I was making the payment. This is a cheating business practice. The detailed breakdown of charges should be itemized for client's final review before confirming the payment.
The reservation was booked online Apr 8 at that time is when the insurance was added. You have 10 days from the purchase date to call and cancel it and request a refund, which has been now 3 weeks. Our apologies for the inconvenience.
Reviewed April 25, 2026
Absolute nightmare!!! I reserve Tickets early so they could be cheaper. They booked me with Turkish Airlines after a few weeks of booking the tickets. I found out that we have to change our plans on travel. I called requesting airline credits. I was charged a $220 cancellation fee, and I was told I couldn’t use the airline credits with the airline directly when it came back to rebook the tickets. I knew I had to pay the fair difference, which had gone up, which is fine but they tried to charge me another $135 additional fee plus more taxes and fees.
I also lost the aeroplane seats I had ordered in order to be near my kids as we fly. I asked them if I could rebook directly with Turkish Airlines. I was told I could, however now they are telling me I cannot, and I have to rebook with them, long story short. I asked them to send me the recording of the phone call and they refused. They are rude. Their accent is very thick and you cannot understand and they talk fast, so with someone like me who has extreme anxiety, they can get away with anything. During the phone conversation, the gentleman kept telling me $35 is the airline rebooking fee or his accent was so deep that’s what it sounded like. I even stated it in the phone call, I said $35, he said "Yeah." Now they are telling me that they reviewed the phone call, and the agent had said $135. This is not OK.
Reviewed April 25, 2026
Absolute best way to plan a trip. CheapOair makes it easy to make plans. I use the website every year and for every trip. So easy. Highly recommended. The pricing makes it easy to take a trip. Affordable and a lot of flights to choose from.
Thank you for taking the time to share your fantastic experience with us! We are thrilled to hear that you find our platform to be the absolute best for planning your trips year after year. It's wonderful to know that our easy-to-use website and affordable pricing make it effortless for you to book a wide selection of flights. Your high recommendation means a lot to us, and we are delighted to be a part of your travel journey. We look forward to serving you on your future adventures. Safe travels!
Reviewed April 24, 2026
Very poor customer service to date. Airline supposedly changed itinerary. However you can’t get through to CheapOair to coordinate: and when they call you can’t understand them or they magically have a bad connection and can’t hear you.
We're truly sorry to learn about the frustration you experienced regarding your flight itinerary. The communication hiccups you've faced with our customer service team are certainly not the standard we strive for. To rectify this issue, we highly recommend reaching out to our team through the live chat support or via email at feedback@cheapoair.com.com, mentioning your booking number for more bespoke assistance. Rest assured, we are committed to addressing your concerns and ensuring clearer communication moving forward. Thank you for bringing this to our attention. Your feedback is essential to improving our service for customers like you in the future.
Reviewed April 24, 2026
It’s an overcharging price causing by misleading website. I had chosen the round trip dates on the very top of the website as May 14-May 17, however at the bottom has several options that leads to different dates of flight back, that’s why I have to changed my flight date back to May 17 from May 19, 2026. I got charged a round trip ticket of $296.80 plus the changed ticket of $185 while the insurance charged of $41.38. So all of this round trip ticket cost me $523.18!! When I asked customer service Sharon loc: PNQ she said if I want to cancel I will get the refund in 7-10 business days for $481.80 plus $23.18 insurance refund only! And I have to pay another $75 cancellation fee!!! This is very ripped off!!!
The add collect was for the cost of the flight you intended to book, it was the fare difference, Very sorry for the inconvenience you experienced.
Reviewed April 24, 2026
The representative was very nice, helpful, and polite. He was extremely patient and assisted me in securing the same flight as my family members so we could travel together. I truly appreciated his effort and kindness.
Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that the representative was able to assist you in reuniting with your family on the same flight. Our team takes great pride in offering kind, patient, and helpful support, and your appreciation of their effort and kindness means a lot. We look forward to helping you with future travel arrangements. Safe travels!
Reviewed April 23, 2026
CheapOair helped me book my flight, rent my car, and book a motel at the best price possible. Although it was a lot of decisions to make, their web site was easy to use, and when I did need to speak with a representative, they were able to answer my questions and were very polite.
Thank you for sharing your experience with us! We're thrilled to know that our website was easy to navigate, allowing you to book your flight, rental car, and motel effortlessly and at great prices. It's wonderful to hear that our representative provided polite and informative assistance when you needed to reach out. Your kind words are greatly appreciated, and we're delighted to have been able to support your travel needs. We look forward to assisting you again on your next trip! Safe travels!
Reviewed April 23, 2026
I had a great experience booking with CheapOair, this is my second time booking my flight with them. I got the cheapest flight online. It's easy and can compare prices for my flight. The agent who called me for the confirmation is so polite and helpful. And definitely I'll get my next travel flight with them.
Thank you for sharing your amazing experience with us! We are delighted to hear that booking your flight was straightforward and cost-effective, and that our agent provided you with courteous and helpful assistance during confirmation. Your satisfaction and repeat business with CheapOair is greatly appreciated. We can't wait to serve you again for your next travel adventure. Safe travels!
Reviewed April 23, 2026
I love CheapOair but every time I try to buy the tickets, someone call me from CheapO and try scam me. I have been scammed before, but not this time. I was booking 3 international tickets, and the prices it gave me was very good so I jumped and try to book it, but it did not go through because the price went up by 100 that's when that agent calls me and tells me the process went up 800. I was looking on my screen, that it was only 100, but she was saying 4700, where on my screen it was 4000 and some change, not sure how they can do that. I don't know if they really work for them or what, but very poor experience with the agents.
Unable to validate the review or reservation.
Reviewed April 23, 2026
Very easy to navigate, and found a great price. I highly recommend using this service on your next trip. I was desperate to find alternative means to travel, and this was it. Take it from me, this is the real cheap fare.
Thank you for your wonderful recommendation! We are ecstatic to hear that you found our service easy to navigate and that you discovered excellent fares. Being a reliable travel option when needed most is exactly what we strive to achieve, and knowing we delivered on this for you is fantastic. We greatly appreciate you spreading the word and are thrilled to be part of your future travel experiences. Safe travels, and we hope to assist you on your next adventure soon!
Reviewed April 23, 2026
Good experience. Thanks very very much for this adventure. Booking was a little confusing at first. But we got thru is OK I think. Let's hope I catch my flight and all on time. I would like to print out my Booking/Itinerary. Not sure if I can do it from here. Have a good day, there.
Thank you for sharing your experience with us. We're glad to hear you found the overall adventure positive, even though you faced some initial confusion during the booking process. If you require assistance with printing your itinerary, we recommend accessing your account on our website or app; we've streamlined these platforms to assist you better. If any further challenges arise, feel free to reach out for support. We wish you safe and timely travels! Have a fantastic day.
Reviewed April 22, 2026
I had the worst experience ever. The price looked cheaper at first, but the service was absolutely terrible. There was zero customer service, zero communication, and the staff were very rude and disrespectful. I was overcharged and felt completely scammed. When I asked for help changing my ticket, they refused to assist me. This has been one of the worst customer service experiences I’ve ever had. I wouldn’t recommend them at all. Just charge me to cancel my ticket. I booked my tickets not even 20 minutes ago.
We have reviewed the reservation and do see that you booked an alternate date that was offered because it was cheaper. I am seeing that you used our online chat support and didn't speak with an agent over the phone. Our phone calls are monitored so if you used a different number than the billing one on file we can review the phone call to address your concern and also speak with you regarding the service.
Reviewed April 22, 2026
Every time I need to fly, for business or vacation, I always look first at the airlines then I look at here, and I always buy my tickets from this website, it is easy, fast and always very good!!! Thanks!!
Thank you for your enthusiastic feedback! We're delighted to hear that our service continually fulfills your expectations for a smooth and efficient booking experience. It's wonderful that you find our process effortless and consistently reliable for your travel needs, whether for business or pleasure. Your ongoing choice of our site truly means a lot to us. We look forward to assisting you with many more fruitful journeys. Safe travels, and thank you for your loyalty!
Reviewed April 21, 2026
I’m not happy with the agent that I was talking to about my trip to Bangkok! Being a regular member of CheapOair I was not given much priority or option to get on my journey! Getting more incentives and priority to members!
Very sorry to hear that, please contact the customer support office to discuss your concerns so that we can make it right.
Reviewed April 21, 2026
I’m so happy that it easier to use app than my computer but not happy with picking the sets that I have to pay, feel unfair and I don’t know how to add my checking bag 🤷♀️. Thank you.
Thank you for sharing your experience with us. We're delighted to know that you find our app easy to use, and appreciate your feedback regarding the bundling of paid options and the difficulty in adding your checked bag. We're committed to ensuring our platform remains user-friendly, so your input is invaluable. Please feel free to contact our support team for assistance with managing your reservations. Your convenience and satisfaction are our utmost priorities.
Reviewed April 20, 2026
Money Hungry CheapOair Service. This is my first experience with CheapOair and it would be the last one. For the flight from CMH to JFK, I ended on paying $2839.55 even after booking three months in advance. When I see the details on receipts, the cost for airfare is $1800 which is expected for 3 people, but rest is for the CheapOair service.
I got two times schedule change notice. On first time, the change schedule won't fit on my schedule so, ask to change the time. For they charged me $540 which was even not my mistake and second time schedule change, I planned to cancel but you never had luck to change from either app or in person. From app, I tried 4-5 times, when I hit cancel, it gives message somewhat like serving high priority, try again in 2-3 days later.
So, I tried calling the real agents (all **), first one transferred call to scheduling team but phone call hung up with same kind of message in voice (this time). The second one told me he is making note of it and get callback in 48 hours from scheduling team. Waited for 3 days (72 hours) but no callback. And the funniest thing is with hopeless trying to see how the app reacts if hit accept the schedule change, and BOOM got CONGRATULATION message that my booking was confirmed. This so hilarious, MONEY HUNGRY CHEAPOAIR.
Please contact the customer support office for further assistance, you will need the 8 digit booking number when you call.
Reviewed April 20, 2026
Why on am I getting this email on my Spirit flight # 1017 on May 3rd when I got a message from Spirit that ALL flights from Fort Myers to Detroit have been cancelled. Spirit told me that I need to book my trip to Detroit on a different airline and that I will be refunded for the complete price of the original flight.
Sorry for the confusion the flight is cancelled and looks like Spirit is refunding their ticket back to your directly.
Reviewed April 19, 2026
The agent I spoke to - Kelan was super patient with this old lady to get 2 one way flights and two nights hotel. Good job Kelan!! Thanks for your help! I appreciate your kind words. Keep up the good work.
Thank you for sharing your delightful experience with us! We're so pleased to hear that Kelan provided exceptional assistance and was able to meet your travel needs with patience and kindness. Your kind words and appreciation motivate us greatly. We'll make sure to let Kelan know about your wonderful feedback. We look forward to assisting you in the future and continuing to provide top-notch service. Safe travels ahead!
Reviewed April 19, 2026
The gentleman who helped me today was very professional, courteous and knowledgeable. He made sure I was very satisfied with the flight details. I have no reservation in recommending my family and friends to CheapOair.
Thank you for sharing your fantastic experience with us! We are thrilled to hear that our team member demonstrated professionalism, courtesy, and extensive knowledge during your flight booking process. Your satisfaction and trust in recommending CheapOair to your family and friends mean everything to us. We're honored to be part of your travel plans and look forward to providing exceptional service on all your future journeys. Safe travels!
Reviewed April 18, 2026
I am 75 years old man .. An hour from Blue, I got sciatic nerve problem.. I trying already two weeks to get better seats, but I have a little bit more wiggle room next to the window or aisle and everything goes nowhere… Now you’re sending me this message. I can select seat so I open app and I cannot select the seat… I’m very frustrated and very disappointed…
I'm truly sorry to hear about the difficulties you've experienced with selecting seating for your upcoming flight. We understand how frustrating this situation can be, especially when it's related to your comfort and there's a medical concern. If you're unable to select the seat through the app, I recommend contacting our customer support where an agent can assist you in adjusting your seating right away. We're here to ensure you are accommodated and can have a more comfortable flying experience.
Reviewed April 18, 2026
Don't ever use this site. You will be bait and switched and charged extra fees after you book. This site should be shut down. BE VERY CAREFUL. Even if you check everything, you will be hit will extra fees including a $20 service fee just to use their site. Go anywhere else but here.
We have reviewed the reservation and this was booked online. We display the $20.00 service fee and is mentioned in the quote, and is in our T&C that you agreed to when you purchased the flight. The additional items are all optional such as trip insurance, bags that you added on Frontier and would have been charged whether this was booked with us, the airline directly or another website as bag fees are mandated by the airlines. We do see that you spoke with an agent regarding your expressed concerns.
Reviewed April 17, 2026
I have been a customer for the last 6 years. Every year the service is getting worse and worse. I get hold of a customer service agent for booking related query is impossible. I will never ever book any flight through CheapOair.
Thank you for sharing your feedback and for being a valued customer for the past six years. We're truly sorry to hear about your struggles with reaching our customer service and your dissatisfaction with the experience. Our aim is to provide convenient and high-quality service at all times, and it's concerning to learn we fell short of that in your case. We are keen to make this right. Please contact our support team through our website's help channels and allow us the opportunity to address your concerns directly. We appreciate your patience and hope to earn your respect back moving forward.
Reviewed April 16, 2026
It is a pleasure doing business with CheapOAir. I always book with you. You make booking a flight a less confusing process that I am able to do by myself. And I get better prices with CheapOAir. I automatically go straight to you now.
Thank you for your kind words and for choosing CheapOair as your go-to travel booking platform! We're delighted to hear that we make the process less confusing for you and that you consistently find our prices competitive. It's our priority to ensure a seamless booking experience, allowing you to plan your trips with ease and confidence. We truly appreciate your loyalty and look forward to continuing to assist you in securing fantastic deals for all your future travels. Safe journeys!
Reviewed April 16, 2026
Very helpful and explained everything to where I understood! The agent jumped right on it and was able to merge another passenger to my already booked flight! Such a great help! I needed to add a child to my already booked flight and within 30 minutes it was taken care of!
Thank you for the feedback, we are thrilled our agent provided good service.
Reviewed April 16, 2026
I always use CheapOair, they have great prices and the website and app are easy to use. I recommend it to all travelers. My search and reservation selection went smooth as usual and was able top easily apply my Club Miles discount.
Thank you for your wonderful review! We’re thrilled to hear that you consistently have a seamless experience with our site and app while enjoying the great prices. It's fantastic that applying your Club Miles discount smoothly contributed to the journey. Your recommendation means a lot to us, and we're excited to serve as your trusted travel companion for all your booking needs. We look forward to contributing to more of your travel adventures and are here to provide continued excellent service. Happy Travels!
Reviewed April 16, 2026
A horrible experince. I booked my flight to return from San Juan Puerto Rico on April 16, I was unable to leave on April 16, 2026 so switch the date to April 18. I booked on my cellphone I by accident booked a carry on and checking luggage. I immediately called because of the error and CheapOair and Frontier both refused to refund the money for checking luggage which I don't have one. I explain that it must have been an error. They charge $59 for the baggage all of the add ons. Told them that it was an error because it was hidden fees and the Frontier refused to refund my money. I told them I will not bring a check-in bag because I do not have and a supervisor refused to get on the phone. I will never fly Frontier or book thru CheapOair.
Very sorry for the recent experience you had. As a travel agency we have no control over airline policies, and only Frontier can refund the monies as the bag fee is paid directly to them and not Cheapoair, but we do see that it is nonrefundable.
Reviewed April 16, 2026
I booked this ticket online at the last minute and it was a very good experience. I have been booking with Cheapoair for many years now and I have always had good experiences and they are helpful with making changes.
Thank you for your continued trust in us over the years. We’re thrilled to hear about your positive last-minute booking experience and your consistent satisfaction with the service we strive to provide. It's always our pleasure to assist with any adjustments to your travel plans. We're excited to be a part of your travel journey and look forward to serving you in many more adventures ahead. Safe travels!
Reviewed April 16, 2026
Fast tracking, easy to find a flight matching with expected time. Offer multiple service for anyone who wish to explore your destination. Flight service, destination service such as rental car, hotel, and pick up service.
Thank you for taking the time to share your wonderful feedback! We're thrilled to hear you found the process of matching flights to your preferred schedule both fast and straightforward. It's great to know you appreciate the multiple services offered, from flight bookings to rental car and hotel options. We're delighted that your experience exploring everything we provide has been positive. We look forward to continuing to offer you convenient and comprehensive services for all your travel needs. Safe travels!
Reviewed April 16, 2026
The flight was change to a different city with no layover time, will never use this browser ever again. There is no other options available apparently, no-one cares. Then when you try to call the CheapOair they transfer you to a general message, and it's a basically a dead end, Do yourself a favor, do not use them.
The customer has been assisted with expressed concern.
Reviewed April 15, 2026
Maria, A most competent and patient individual in helping to obtain flight. In order to meet my requirements for flight, she checked 3 airlines, schedules, costs. I was very pleased with her help and my final flight arrangements. Thank you Maria
Thank you for sharing your experience with us! We're delighted to hear that Maria provided such thoughtful and effective assistance in booking your flight. We're committed to offering comprehensive support to meet all our customers' needs, and it's great to know Maria exemplified this commitment. Your positive experience and kind acknowledgment mean a lot to us. We're excited to continue assisting you in the future and ensuring your trips are smooth and satisfactory. Safe travels, and we're here whenever you need further assistance!
Reviewed April 15, 2026
You keep pushing options too much to make too much money from your customer. VERY disgusting. Everything is an add on cost. I very much don't like your company because of this. I will not consider your company next time.
Very sorry to hear. We offer items such as trip insurance if an unforeseen issue comes along before travel or while traveling, insurance that covers changes within 24 hours without a fee, and the bags, and seats, those are airline fees and not Cheapoair. All in which are to enhance the booking, but we do appreciate your feedback.
Reviewed April 13, 2026
This has been a difficult time to create and experience a vacation in Egypt. The cancelation of several previous bookings with Emirates through Dubai, etc. has created stress, but I was able to find flights to Cairo through Europe. I was able to reschedule our Nile cruise. We will not be enjoying the luxury that we had planned on the Emirate flights, but we are still hoping to be able to tour Egypt and the Nile. CheapOair helped me find the flights.
Reviewed April 13, 2026
I purchased flight earlier today. Paid to select seats early. I've called twice so my girlfriend and I can sit next to each other. Next to each other, not behind or in front of each other. I purposely made reservation 5 months in advance to avoid any problems. If this cannot be done now, just refund my money, and I will try a different company to handle our trip. Thank you for your attention to this matter.
We have reviewed the booking and your seats are together.
Reviewed April 12, 2026
After the airline cancelled my original flight, CheapOair automatically booked me on a different flight on days that did not fit my schedule. Impossible to contact them to decline offer and resolve the issue. Finally had to dispute the charge with my credit card company.
The customers concern has been addressed and the reservation was cancelled with the airline and a refund was processed.
Reviewed April 12, 2026
The person I've spoke with was very helpful. He gave me all the details about the my flight. I understood everything he told me. Thank you for your help. That's all about I can say that. I am very grateful for your help.
Thank you for sharing your experience with our team! We're delighted to hear that our representative was able to provide you with comprehensive and helpful details regarding your flight. Your gratitude genuinely means a lot to us—your satisfaction is our priority. We're thrilled to have been of service and look forward to ensuring all your future travel needs are met with the same level of care and clarity. Safe travels, and thank you once again for your kind words!
Reviewed April 12, 2026
You guys are doing terrible. I cancelled this booking over 3 weeks ago and you are still sending me emails about it including the one just now asking me to check into the flight! This had better not be screwed up! It should be cancelled and I should be getting back all my money!!!!
We have reviewed the reservation and the booking was cancelled for a refund. The emails must be coming from the airline as we do not show that we sent any checkin emails. Sorry for the inconvenience.
Reviewed April 12, 2026
I just booked my flight. I am very disappointed that my flight will cost me$123 more than advertised because that is the cost to bring any suitcase. Who travels without a bag? No one. Yet I was charged $123 to bring my suitcase. I had already paid for the flight, otherwise I would have gone with a different airline.
As a travel agency we have no say in the cost of the bags. The airline that you booked on determines that cost, and we do display the bag rules that there is an additional cost before you purchase the flight. Very sorry for the inconvenience.
Reviewed April 12, 2026
I live on Curacao and frequently travel to the USA, Europe and Africa. I book all my flights with Cheapoair and the service and prices are impeccable. The site and the app are very customer friendly. Most importantly you always get the best price.
Thank you for your wonderful review! We're thrilled to hear that you find our platform impeccably suited to your travel needs across numerous destinations such as the USA, Europe, and Africa. It's our mission to provide user-friendly services and unbeatable prices, so your praise for our site and app is immensely rewarding. We look forward to being your go-to choice for flights and contributing to many more of your travel adventures. Safe travels, and thank you for choosing us!
Reviewed April 11, 2026
After I book my flight online, my ticket was pending, but I receive my booking number when I called back. Asked them, "Why you’re not sending me my ticket." They told me, "The airline didn’t confirm your flight. You have to cancel it and rebook with us with a higher fare". That was a big scam. Never buy again from CheapOair. Be careful people.
Reviewed April 11, 2026
Efficient; easy; best prices around! Three thumbs way up! You can even add a hotel and/or car at reduced prices with your airfare! Recommend for last minute plans especially - And you can call for promos to use!
Thank you for sharing your enthusiastic review with us! We're thrilled to hear that you found our services efficient and our prices unbeatable! It's fantastic that you appreciated the option to add hotels and cars at reduced rates. We're glad you recommend our service for last-minute plans, and we encourage you to contact us any time for promotional offers. Your feedback means a lot to us, and we look forward to assisting you with your future travel plans. Thank you for choosing us, and here's to more exciting adventures!
Reviewed April 11, 2026
I always booked through this website going overseas. Website is easy to navigate plus they have excellent customer service!!! Recommend this website to friends and family. Hoping for more travels using this website.
Thank you for sharing your experience with us! We are delighted to hear that you find our website easy to navigate and consistently receive excellent customer service from our team. Your willingness to recommend us to friends and family means a lot, and we're thrilled to be a part of your travel plans. We look forward to helping you craft memorable travel experiences each time you book with us. Wishing you thrilling adventures ahead! Safe travels.
Reviewed April 10, 2026
I have had a good experience booking flights with CheapOair from previous trips to Asia. The fare to Los Angeles was surprisingly low in my opinion for a last-minute trip to attend an auto race and visit a museum. I trusted CheapOair from other travel sites that show up.
Thank you for sharing your experience with us! We're thrilled to hear that you've consistently had positive interactions with our platform for your trips, including your recent close-flight to Los Angeles. Knowing that you found our fares especially competitive and trusted us through your booking journey is incredibly rewarding. At CheapOair, we're committed to providing exceptional value and seamless travel arranging for each and every trip. We appreciate your trust and look forward to assisting with many more of your adventures in the future. Safe travels!
Reviewed April 10, 2026
The booking and everything was great but then they called me and said I had to pay an extra 20 for seating. It was an extra package I didn’t want and spent extra money I didn’t really have. Thanks guys. As if traveling isn’t stressful enough y'all extort.
Thank you for sharing your experience with us. We sincerely apologize for the unexpected additional charge you encountered. We understand how this situation can be frustrating and we strive to ensure transparency and satisfaction for all of our customers. We would be grateful if you’d reach out to us directly so we can better assist you and address any concerns. The charge for seats is optional therefore please contact us back so that it can be addressed.
Reviewed April 10, 2026
My experience with CheapOair is always very beautiful. Book a round trip to NY to LA for $289 NonStop, great price, just lost my 14-year-old granddaughter. 😭 I need all the breaks I can get. Thanks, CheapOAir.
Thank you for sharing your experience with us. We're glad to hear you found our service of great value, especially at such a critical and emotional time. We're truly sorry for your loss and understand the importance of keeping things smooth and affordable under circumstances like these. It’s gratifying to know we could offer a reprieve when you needed it. Should you require any assistance with future travel plans, we’re here to help. Safe travels, and thank you for choosing CheapOair.
Reviewed April 8, 2026
We have used this site every time we want to book a flight, ALWAYS has multiple options, easy to navigate and book the one that fits us the best…would recommend…and use again the next time we need travel arrangements.
Thank you for your wonderful review and recommendation! We're thrilled to hear that our site consistently offers you multiple options and an easy booking experience. Knowing that you choose us for all your travel arrangements and plan to continue using our platform is the greatest compliment. We distance ourselves by ensuring simple navigation and plenty of choice so you're met with a hassle-free planning process. We can't wait to help you plan your next adventure. Safe travels wherever they may take you next!
Reviewed April 7, 2026
The agent was very knowledgable, professional and detail oriented in selecting my international travel. I'm a returning customer and I would definitely recommend CheapOair to family and friends as I have in the past.
Thank you for sharing your wonderful experience with us! We are delighted to hear that our agent's expertise and professionalism made your international travel booking a positive experience. Knowing that you're a returning customer and recommend us to your family and friends is the highest compliment we can receive. We strive to provide the kind of service that turns interactions into excellent outcomes. We look forward to assisting you again in the future and appreciate your trust and recommendation. Safe travels on all your journeys!
Reviewed April 7, 2026
Was really bad the second leg flight from Atlanta to Philadelphia, didn’t ask if wanted drinks and all they was worried about was picking up the trash, how you gonna have trash if you don’t get a drink or a snack, and the stewardess sat in the exit row and stretched out. The whole time was a rotting flight.
Reviewed April 7, 2026
I bought a ticket from CheapOair for a long flight to Europe and paid for the cancellation Insurance. They said I had 24 hours to cancel, and did not give me the seats. After I paid I got an email where I was able to select the seats...Surprise!! Only the last seats were available and no together with my husband. I called to cancel the flight next day after work. They said because it was 26 hours after buying it I had to pay $500 extra to cancel and get my full refund. I asked for the Insurance I paid in case of canceling it and they did not accepted it and did not refund me the Ins fee. I will NEVER again consider CHEAPAIR or recommended to anybody.
Very sorry for the experience you had, we have gone ahead and refunded the insurance. If you have any other questions, please don't hesitate to contact us at feedback@cheapoair.com.
Reviewed April 7, 2026
I am happy with the price of my booking but the process is very confusing. When I selected my departure flight, I was given two options: Economy or Basic. The difference between the two was Economy allowed a carry-on and personal item, as well as seat selection; Basic only allowed a personal item and no seat selection. I chose Economy because I wanted to bring a carry-on. For my return flight, I chose Economy as well. When I went to the payment page, under my departure flight baggage information, it indicated only a personal item was included.
When I called the customer support line, things got even more confusing because the prices were higher than I was seeing on my end. Ultimately I booked online and took pictures of each page which defined what was supposed to be included per the advertised flight details, but who knows if the airlines will honor it once I'm there. After booking, there was a final note under my booking confirmation which stated the Frontier "carry-on" is defined as something that will fit under the seat, which in the past has been considered the spot for the personal item. So I am even more confused as to what will be acceptable. I guess all I can do is wait until my flight to find out. To be continued...
The bag policy for Frontier airlines is as follows: You can find the exact information on their website as far as the cost goes. Carry one is 24 inch bag that goes in the over head bin and there is a charge, personal item is like a purse, small back pack, or computer bag so don't get those confused carry on and personal item are two separate types of bags. Basic economy does not allow any bags or seat assignment were economy allows you the option but for a cost.
Frontier Airlines’ baggage policy allows one free personal item (max 14”x18”x8”) that fits under the seat. Carry-on bags (max 24”H x 16”W x 10”D, 35 lbs) and checked bags (max 62 linear inches, 40 lbs) incur fees, which are lowest when pre-purchased during booking. Fees increase closer to departure and at the gate.
Reviewed April 6, 2026
DO NOT! I repeat DO NOT USE THIS COMPANY! They are scam artists. We had an emergency come up and I notified them weeks in advance! I was told I would have to pay to get a refund! How much sense does that even make! $200 for cancelling. $61 refund but I have to pay $15 for the $61 what am I missing! I will NEVER USE THIS COMPANY AGAIN. Airlines will give you a partial refund of about 80% of what you paid. Mind you my ticket was the same price as what I got on here but this company offered Affirm which I needed to use at the time! I wish I would have just gone through the airline because this is hogwash!
Unable to validate the review or reservation.
Reviewed April 6, 2026
I tried some other websites, but the flights were eventually not there! Your website got me straight through the booking process quickly, and done! Very clean instructions for each successive step toward completion. Thank you!
Thank you so much for your wonderful feedback! We are thrilled to hear that our website provided you with a seamless booking experience and clear instructions throughout the process. Providing quick and hassle-free service is what we strive for, and it means a lot to us to know that we met your expectations. We appreciate your kind words and look forward to helping with your future travel plans. Safe travels!
Reviewed April 6, 2026
I saw on the screen as I was putting in the inappropriate boxes that said to call them and they would help me get a less expensive rate than what was on my phone already. I did that and they disconnected me three times and then the last person that I spoke with stopped responding altogether and I sent multiple messages asking if they were still there. Horrible Customer Service! Honestly if the right had not been what it is I would be using another service! It was disgraceful!
We're truly sorry to hear about your recent experience with our customer service. Experiencing multiple disconnections and lack of response is unacceptable, and we sincerely regret the circumstances you had to deal with. Please rest assured that we're addressing this so future interactions are more efficient and supportive. Your feedback helps us identify areas for improvement, and we value your decision despite the challenges. If there's anything further we can do to assist or redress what's happened, don't hesitate to reach out to us directly through official contact channels. We appreciate you bringing this to our attention.
Reviewed April 6, 2026
Very bad service. I often travels but this travel agent is not worth it to book in future. I am sorry to say normally I never complain but this time I made online ticket but somehow its came return date mixed and when I called to change they told me I have to pay so not a good service for customer.
Thank you for bringing this to our attention. We regret the inconvenience caused by the return date mix-up in your online booking. We understand your frustration about the ensuing charges and wish to assure you that this experience is not reflective of our service values. We reviewed the reservation that you booked online Mar 30, and you purchased a Basic Economy non refundable ticket which only allowed changes within the first 24 hours. We see you called on April 5 and the reservation did not allow any changes at that time, we also noticed that you booked an "alternate date" we offered because the fare was the cheapest, it appears you did not notice that it was for a different date, which is usually for those who are flexible with their travel dates. Unfortunately the ticket is non changeable or refundable and those are the airline rules and not Cheapoair.
Reviewed April 5, 2026
Very helpful. I'm hoping this is the cheapest flight available. I have used you before and gotten very good deals.
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you've found great value in our services and that we've helped you secure wonderful travel options in the past. It's always gratifying to know when our efforts meet your expectations. We look forward to continuously offering competitive deals and assisting with your travel needs. Thank you for choosing us again, and safe travels on your upcoming flight!
Reviewed April 4, 2026
Friendly, efficient service. Willing to look up different options. Although I did choose the original option because, it was the best. He made the experience so much easier than doing myself. He was patient with me asking for pricing and options multiple times.
Thank you for sharing your experience with us! We're thrilled to hear that you found our service friendly and efficient. It’s wonderful to know our team was patient and accommodating during your decision-making process. We're glad that exploring different options contributed to choosing the right one for you and made the experience easier. Your feedback is invaluable and motivates us to continue providing supportive and knowledgeable service. We look forward to assisting you again in the future!
Reviewed April 3, 2026
The man who spoke to me over the phone was very hard to understand because of his thick accent. Plus he spoke too fast and interrupted me constantly not letting me finish. Please get American English speakers.
Very sorry to hear of your recent booking experience. We are an equal opportunity company, and we appreciate the feedback.
Reviewed April 3, 2026
It was a straightforward, smooth sailing and easy to process booking. No hidden charges. Every detail is well-informed and directed for the awareness of the choices made. It was a great experience. All options are given for the convenience of the customer. It's quite reasonable and easy to follow.
Thank you for sharing your wonderful booking experience with us! We're delighted to hear that the straightforward and transparent booking process met your expectations. Providing detailed information so our customers can make informed decisions is something we strive for. We're pleased that you found everything reasonable and geared towards customer convenience. Your positive feedback means the world to us, and we're excited to continue providing a seamless and cost-effective experience for your future travel plans. Thank you for choosing us, and we look forward to assisting you again!
Reviewed April 3, 2026
I totally like the CheapOair.com website. Options are plenty and easy to use. Have used several times on domestic and international flights. I hate with a passion the automated calls right after and attempt to upsell additional items. These same options were present when I place my purchase and declined. First it is outsourced to another country and they can barely be understood. Once they started I immediately did I'm not interested. They kept pressuring me to buy the upsells. As I was one the phone I received a notice from my bank for a suspicious attempted charge to my card I had on file with cheapoair.com. It was for some your of baggage protection which I did NOT elect. And it was blocked by my bank. With these types of deceptive tactics to this level I'm seriously considering stopping using cheapoair.com. It wasn't about the $18. It was about the pressure and deception.
Thank you for sharing your recent experience with us. We apologize for the frustration and stress you're understandably feeling regarding automated calls and the subsequent activity on your account. Upselling and communications not meeting your expectations is a serious concern, and your mention of unexpected charges is truly alarming. Please know that ensuring our customer's privacy and accurate billing information is of the utmost priority for us, so we'll immediately look into why this occurred.
Reviewed April 3, 2026
I selected my seat and paid for it on March 22nd. But you sent many check-in notices and none of them had my seat number. Trying for a little upgrade revenue while omitting critical information. Very bad business practice.
Very sorry for the inconvenience, if you reach out to Cheapoair customer support, they will be able to go over the details with you, 1-646-738-4820
Reviewed April 2, 2026
Excellent Service from Claudia **. Overexceed my expectations. Excellent communication, she explained all about my itinerary, offered other services that maybe I can take in the future. Thank you so much Claudia!
Thank you for your kind words about our service! We're thrilled to hear that Claudia went above and beyond to exceed your expectations with her excellent communication and dedication in planning your itinerary. Providing such comprehensive and attentive service is our priority, and we're glad this made your experience remarkable. Your feedback is invaluable, and we look forward to assisting you with any of your future travel plans. Thank you for choosing us!
Reviewed April 1, 2026
It was wonderful how patient and helpful she was when booking my ticket. She really went above and beyond to find the best flight at a great price. Thank you so much! Your excellent customer service truly deserves recognition.
Thank you so much for your kind words and for recognizing the exceptional service you received while booking your ticket. We're delighted to hear that our agent went above and beyond to assist you in finding the best flight at a great price. Providing our customers with attentive and helpful service is always a top priority, and it's incredibly gratifying to know when we've succeeded. We appreciate your feedback and look forward to the opportunity of assisting you again in the future. Safe travels, and thank you for choosing us!
Reviewed April 1, 2026
It was very helpful and easy book flights and navigate. Prices are competitive and reasonable. They have all the options to protect flight ticket. Thanks.
Thank you for sharing your experience with our flight booking platform! We're delighted to hear that you found it user-friendly and that the prices were both competitive and reasonable. Offering our customers a variety of protection options is important to us, and we're glad this positively contributed to your booking experience. We're grateful for your positive feedback and look forward to assisting you with your travel plans again in the future. Safe travels!
Reviewed April 1, 2026
The customer service I received was excellent. He was professional, patient, and took the time to explain everything clearly while answering all of my questions. I was especially impressed with how smoothly he handled the entire deal. His communication was consistent, and he made sure I felt comfortable throughout the process.
Thank you for taking the time to share your experience with our customer service! We are thrilled to hear that our team member demonstrated professionalism and patience, ensuring clear communication throughout the process. We're delighted that you felt comfortable and well taken care of during your interactions. Our goal is always to provide seamless and dedicated assistance. We truly appreciate your kind words and look forward to serving you again in the future. Safe and pleasant journeys!
Reviewed March 31, 2026
I got a good fare rate and navigating the website is easy. I was given choices on the flights - with clear layover and flight hours to ensure travel convenience. Make sure the travel itinerary is confirmed because changes may not be subject to refund.
Thank you for your feedback! We're glad to hear that the fare rate you received and the clarity of our flight options met your expectations. It's important for our customers to have a convenient booking process, and ensuring that itineraries provide transparent information on layovers and hours is key. We appreciate your advice about confirming travel itineraries, and we will continue to enhance our booking process to provide the best possible experience. We look forward to serving you again in the future!
Reviewed March 31, 2026
Very poor as Hahn systems don't advise which airline one is flying with, so very disappointed. So when I arrive at the airport for my departure, I don't know which airline I'm booked with, as they are a Flight system, not an airline.
Please contact Cheapoair for assistance, also your confirmation will have the name of the airline on it. 1-646-738-4820
Reviewed March 31, 2026
I have been a loyal customer of CheapOair for quite some time. However, during my recent flight booking experience, I was extremely disappointed with their practices. The same seats were labeled as “preferred” or “popular” seats and priced higher, even though there was no real difference. When I realized this and tried to cancel, I was told that cancellation was not allowed. I then asked about canceling and rebooking, but was informed that I would have to pay a penalty fee. As a result, I ended up keeping the reservation for those so-called “preferred” seats. On top of that, I was charged an additional $71 for seat selection. Fortunately, after filing a complaint, I was able to get that $71 refunded. Overall, I find these kinds of charges unreasonable and misleading for travelers. Based on this experience, I do not plan to use CheapOair again.
Thank you for sharing your experience with us. It is disheartening to learn about the issues you faced regarding our seat pricing practices and the unexpected charges during your booking process. We apologize for any inconvenience and confusion caused upon realizing the seat selection nuances and associated fees. Our team values transparency and customer satisfaction, and we acknowledge that the situation fell short this time. Additionally, we understand the inconvenience collaborated with refund processes, and it's reassuring to hear that we could resolve part of your concern by crediting back for the extra charge. Your feedback sheds light on areas we need to enhance to build a trustworthy service experiences deeply valued by our customers. Should you be open to giving us another chance in the future, our customer care team is here to provide more tailored support and manage smoother engagements.
Reviewed March 30, 2026
CheapOair lives up to their name. They are cheap and no help at all. If you have credit. Forget about it. They will rob you blind. They refuse to give you back your money or purchase new flights with it. They'll tell you the airlines have a penalty for rebooking. Which will cost you the same amount as if purchasing directly from the airline. I regret using them. I used them for many years but it's getting worst. Now they outright rob you.
Thank you for your feedback. As an agency we must abide by the rules set by the airline. We have no authority to waive or ignore them. We regret any inconvenience or frustration.
Reviewed March 29, 2026
Eliza was very professional, nice and polite, she went all extra miles to help in booking my trip and was totally successful. She checked willingly and professionally all different options until we reached the best option available. Thank you very much Eliza.
Thank you so much for taking the time to share your experience with Eliza's assistance in planning your trip. We are delighted to hear that her professionalism and dedication exceeded your expectations, guiding you through the booking process and exploring all the options available. It’s gratifying to know that her efforts contributed to securing the best possible option for your journey. Your kind words celebrate Eliza’s commitment to exceptional service, and they inspire us to continue delivering excellence. We look forward to helping you again with your future travel plans. Safe travels and thank you for choosing us!
Reviewed March 25, 2026
Sooooo glad I called the customer representative, they had knowledge I did not about international flights. They did such a great job. If I had done this on my own I would have gone for the shortest times and that would have caused problems and messed up my vacation.
Thank you for your feedback,we are delighted you had a great experience with one of our team members.
Reviewed March 25, 2026
Had a convenient experience booking for my brother’s flight in May. I wish there’s a coupon or discount applied in this flight I booked. I will share to friends and family my experience. Thank you!
Thank you for booking with us and for sharing your experience! We are delighted to hear that the process was convenient for you and support your sentiment on sharing any insights for potential deals or discounts.
Reviewed March 24, 2026
Easy and good customer service. Greven did a great job. Thank you. I was traveling from Cleveland to Istanbul and I am very satisfied with service I have received. I do recommend it for my friends and anybody to call and book your ticket. The agent will help you the way you want to book it
Thank you for taking the time to share your experience with us! We're delighted to hear that your journey from Cleveland to Istanbul was complemented by our excellent customer service. It's wonderful to know that Greven provided a smooth booking experience tailored to your needs. Your recommendation of our services means a lot, and we’re thrilled you’re sharing it with others. We look forward to assisting you again on your future travel plans. Safe travels, and thank you for choosing us!
Reviewed March 24, 2026
The website was okay, but the chat person, Gussie, was not. She basically couldn't help, just told me to check with my bank, which I did right then, but then she said to check with my bank again and to call the next day. I did phone the next day, and the man I spoke to was excellent, but when I tried to leave a review saying that I was satisfied, the call was ended.
Thank you for sharing your experience with us. We appreciate your efforts to resolve this matter with our agents and value your candid feedback regarding your chat interaction. While we're pleased to hear you found satisfaction with customer service, the start to your encounter with our live support does concern us. Your experience should always be seamless and attended to effectively. Trust that your input is invaluable, and we will review this internally to ensure consistent service moving forward. Please feel free to share any further feedback or reach out if you need assistance. Your satisfaction remains a top priority.
Reviewed March 24, 2026
I want to thank the gentleman who assisted me. I had misplaced my ticket. I neglected to put the information on my phone. The gentleman I contacted, found my reservation, helped me book a seat both going and coming back to the states.
Thank you for sharing your experience! We're delighted to hear that our team member was able to assist you in resolving your booking issue and ensure a smooth reservation process both to and from the states. Providing helpful and efficient customer service is our commitment, and it's wonderful to know that this was reflected in your interaction with us. Should you need any further assistance in the future, feel free to reach out—our team is always ready to help. Safe travels!
Reviewed March 22, 2026
I have been using CheapOAir over the years but I am not quite satisfied with the details provided in my booking confirmation this time. I do not see any details of the no of bags allowed - Carry-On, Personal item and Checked bags in the booking confirmation.
The details are not on the confirmation we email, but was provided to you during the booking process directly beneath the flight details on the availability page, and again once you have selected the flight and the type of are you want. There are links to the policy highlighted. At this time you can log into your reservation on the airline website and add bags if you haven't done so. Very sorry for the inconvenience.
Reviewed March 21, 2026
I was annoyed the car rental place wasn’t at the airport despite them having plenty of options. Then the rental car company charged double the quote. My flights were delayed. I’m hoping I can make my connecting flight on time.
Reviewed March 21, 2026
As usual, seamless hassle free online service. I appreciate how easy it was to choose my preferred flight and book. Your online portal makes it so much easier for a senior citizen like myself. This makes traveling so much easier in a time when it can be stressful. Thank you. CheapOair.
Thank you for sharing your lovely feedback with us. We're delighted to hear that our online service provided a seamless booking experience for you. Making the process easy and accessible is our goal, especially when it comes to planning your travels. It's wonderful to know that our platform met your expectations, making life simpler and your travel experience more enjoyable. We truly appreciate your kind words and look forward to assisting you with more hassle-free bookings in the future. Safe travels, and thank you for choosing CheapOair!
Reviewed March 21, 2026
Customer service is nonexistent. No info about "travel protection" until after you buy it, then CRICKETS. Never again using CheapOair. The airlines do not honor any upgrades when a flight is rebooked for whatever reason.
Thank you for sharing your feedback about your experience with us. We apologize for the lack of communication regarding travel protection details before your purchase and the issues you've encountered with flight upgrades not being honored upon rebooking. We forward the trip insurance PDF for your review, and you have 10 days from the purchase date to cancel it for a full refund of the protection. This is undoubtedly frustrating, and we are sorry for any inconvenience it caused. Our goal is always to make traveling as seamless as possible, and we want to make things right. Please reach out to our customer support directly through our website for individual assistance; we’re committed to addressing these types of breakdowns and improving your overall experience with CheapOair in the future. Your insights are invaluable for our continued effort to enhance our services.
Reviewed March 19, 2026
Hours After paid, received message Luftansa flight at 8:50pm cancelled, now take United next morning around 8am connecting with Air India in EWR. Received message again, "Air india will be late and you will miss connecting flight from Del to Hyd." Now saying take the 8:50pm luftansa again.. Lost 2 days of work already in this mess.. Cancelled it. You got the booking. Look into it. You will find photos and receipt there as well. Told customer rep to cancel and refund.
We do now that when the airlines have schedule changes it can be an inconvenience. As a travel agency we have no control over the airline operations, but can pass along the options. For cancellation and refund request, that must be done with the agency as request are not accepted through a social media site.
Reviewed March 19, 2026
Girald assisted us on the phone, he was very helpful, very professional, he worked hard to get us a good deal. He talked to his boss to help us. We are very satisfied with the service Girald gave us.
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that Girald provided such helpful and professional assistance, ensuring you secured a great deal. It’s wonderful to know that his extra efforts to discuss options with his boss made a real difference. Your satisfaction is incredibly important to us, and we’re always here to ensure you have the experience you deserve. We look forward to helping you with future needs, and thank you once again for choosing us!
Reviewed March 18, 2026
I was so happy and excited when I finally got through with my ticket purchase. All that, turned to anxiety when I realised that my booking was done twice and two different credit cards were charged for two tickets in my name. A complaint was made this morning via telephone and I was told that the credit card ending with ** will be credited for the amount charged within four to seven days. I am still seeing two itineraries for the same dates and destination booked in my name. Please can you give attention to this matter urgently so I can know which booking I should keep? Looking forward to your urgent response. Thank You.
We appreciate you bringing this matter to our attention. We're deeply sorry for the inconvenience regarding the duplicated charges on your credit cards and booking mix-up. Our customer service team will prioritize resolving this issue to ensure your experience with us gets back on track. Please follow up with them regarding the refund timing and confirmation on which itinerary to proceed with. Your patience and understanding will greatly assist in resolving this as quickly as possible. If you've any further concerns or require additional assistance, please do not hesitate to contact our support team. Thank you for allowing us the chance to address this for you.
Reviewed March 18, 2026
I am extremely angry. I had to change my payment 3 times. They told me the card would work each time. They costed me an extra 100 dollars. I was not respected. I had to rebook my flight 4 times. I will never reuse the company
Very sorry to hear of your recent booking experience. We have reviewed the reservations and see that you were purchasing for someone else. We don't know why the bank denied your charge, we only get a credit card declined message when the tickets get issued. Glad to see that it did go through, and you stuck with the process.
Reviewed March 18, 2026
I purchased my airline ticket through CheapoAir based on their advertised commitment to monitor fares and help customers secure the best available price. However, after completing my booking, I received a notification in my email about a significantly lower fare for the same flight. I promptly contacted the CheapoAir support team to address the matter and requested either a refund or a credit for the price difference. Unfortunately, my inquiry was ignored, and no resolution or follow-up was provided. This lack of response and refusal to honor the advertised price-monitoring promise is deeply disappointing and falls short of the service expectations CheapoAir promotes to its customers.
Reviewed March 17, 2026
Don't trust them, I booked a flight for reasonable price and the agent was supposed to call me back so I can pay it, did not heard from him, so I called and was told the price has been changed, was increased by $350.00. BS. Be careful of scams.
Reviewed March 17, 2026
The airline changed my itinerary, and I do not want the proposed alternative. I've asked Cheapoair for a cancellation and a full refund 5 days ago - and I am still waiting for a confirmation. This is terrible service by Cheapoair.
As per the documentation we are waiting for the airline to provide a waiver for a refund on a non refundable ticket. We do apologize that they are taking longer to reply, but it is also due to them being over -whelmed with the middle east situation and getting those people home safely. As soon as we have a response you will be notified.
Reviewed March 17, 2026
Here’s a strong, clear, and impactful review you can use: I had an extremely frustrating and disappointing experience with CheapOair. After selecting our flight and proceeding to payment, their system populated the wrong travel dates after we clicked the payment button—an error on their end, not ours. When we immediately reached out to correct the issue, they refused to take accountability. Instead of fixing their mistake, they charged $75 per person just to cancel, and added additional fees that ended up costing my family $300 extra on a $631 flight to Orlando. That is unacceptable.
The customer service was dismissive, unhelpful, and showed no willingness to resolve a clear system error. There was no accountability, no flexibility, and no concern for the financial burden placed on customers. This company feels like a complete rip-off. I strongly recommend booking directly with airlines or using a more reputable service to avoid hidden fees, poor service, and situations like this. Rating: 1/5 – Would not recommend.
Unable to validate the review or reservation, no confirmation was provided.
Reviewed March 17, 2026
They have always been very attentive to me and have made everything easier for me. Always I have taken amazing prices. The company work with the other companies. Really, I have always recommended the tickets for my friends.
Thank you very much for your fantastic feedback! We're delighted to hear that you've consistently experienced attentive and supportive service along with amazing prices. Your satisfaction with the collaboration we have with other companies and your recommendations to friends truly mean a lot to us. We appreciate your kind words and are excited to continue providing the smooth and valuable experience you’ve come to expect. Thank you for choosing us, and we look forward to serving you and your friends in future bookings!
Reviewed March 17, 2026
Your salesman turned out to be awesome... Really appreciate the time he took to find me the cheapest offer... Needed to be in Long Beach California before the 25th... Now I will make my event on time... So thank you my booking agent, You made my evening lol...
Thank you for sharing your wonderful experience! We are thrilled to hear that our salesman exceeded your expectations and successfully helped you secure a cost-effective solution to make it to Long Beach, California on time. We’re delighted that his efforts truly made a notable impact on your day. Your joy is a powerful motivator for us, and it's feedback like yours that reminds our team of the positive difference we're making. We gratefully look forward to being part of more successful endeavors with you in the future. Thank you for choosing us, and enjoy your event!
Reviewed March 17, 2026
Been trying for days to speak to an agent on the phone and when one actually answers their accent is so bad I can’t understand what’s being said and they get mad and annoyed when asked to repeat themselves. I need to change the dates of my trip and is becoming an utter nightmare to accomplish task. Next time I’m getting my tickets directly from the airline.
We sincerely apologize for the difficulty you’ve experienced in contacting our team. We understand how crucial it is for you to change your trip dates promptly and clearly without communication barriers causing additional stress. Your feedback is extremely valuable to us as we aim to improve our services for all customers. Please reach out to our escalations team via chat or email option available on our website and detailing your request. We are not seeing any documentation that you spoke with an agent recently only via the online chat regarding a schedule change.
Reviewed March 16, 2026
Easy and well-thought-out booking assistance and clearly presented as well as quickly and accurately confirmed. Also prices offered were excellent and lower than most for all that’s included. Thanks so much!
Thank you so much for your enthusiastic feedback! We're delighted to hear that our easy-to-use booking assistance and transparent pricing impressed you. Offering excellent value and streamlined confirmation processes is what we aim for, and it's rewarding to know these met your expectations so perfectly. We greatly appreciate your kind words and look forward to serving you in the future. Thank you once again for choosing us, and safe travels!
Reviewed March 15, 2026
Thanks for doing everything easy to follow for me. Besides finding chepast fare, knowing someone watching over me. That is great experience one more time. Especially reminder e-mails are golden. Thank you.
Thank you for sharing your experience with us! We're delighted to hear that our platform has proven to be easy to use and that our services, like securing the least expensive fares, gave you peace of mind. We're especially pleased that the reminder emails added value to your experience. Feedback like yours motivates us to continue providing useful travel services, and we look forward to assisting you again in the future. Safe travels!
Reviewed March 15, 2026
I was in the process of booking a flight and all of a sudden it said I was booked and they gave me a booking number. I thought they would take my payment information after that but instead I started getting emails and texts that it was done and I looked in my bank account and they took a bunch of money out of my bank account without me even giving my payment information. That's stealing, along with extra fees that were not told you about upfront. I would suggest never using CheapOair and I have to.
Please contact Cheapoair billing team. Not sure how this is even possible if you didn't enter the credit card, the expiration date and the security code. Our website would not have known any of that, and the billing address for the card.
Reviewed March 15, 2026
I checked in my bags for the 3 of us traveling, and my husband accidentally double checked in the bags again. This thief of a company wouldn't refund my money for the 3 extra bags checked in online. I ended up paying $900. They're thieves
Very sorry to hear of your recent experience. The money for the bags goes directly to the airline and they do the charging, you would need to speak with that airline to request the refund of the additional bags that were added.
Reviewed March 15, 2026
Booking was easy and fast. The rates are comparable and have enough variety to make and inform decision. The app is clear to fill and not to many distractions to make you waste time taking care of business.
Thank you for sharing your positive experience! We're thrilled to hear that the booking process was smooth and efficient for you. Offering comparable rates with ample variety is something we strive for, so knowing that our app provided a user-friendly experience without unnecessary distractions validates our efforts. Your feedback is invaluable and inspires us to continue enhancing our services. We look forward to assisting you with any future travel needs. Safe travels!
Reviewed March 14, 2026
I was very disappointed in the fact that I was not told that the plane ride and the service fee were separate charges. I was also disappointed that it took so long to get somebody to talk to about it. When I thought I have paid I found out that I hadn’t paid because I got a horrible email that said there was a balance due. Had you told me in advance had CheapOair told me in advance? I would have not been surprised and disappointed.
Very sorry to hear of this. On the payment page we do advise that you will be billed in separate transactions, however, the total cost you were advised of which included our service fee.
Reviewed March 14, 2026
Your agent was vey friendly and helpful and helped me find the flight I was looking for, he also offered me other services and options to meet my needs. He explained everything to me in detail and stayed on the phone long enough to make sure everything was correct with my transaction. Thank you!
Thank you for sharing your experience! We're delighted to hear that our agent was friendly, helpful, and attentive in offering options that met your travel needs. It’s great to know that he thoroughly explained everything and ensured clarity in your transaction. We value your feedback and are thrilled to have made such a positive impression. We hope to assist you again on your future travels. Safe journeys, and thank you for choosing us!
Reviewed March 14, 2026
Booked a couple flights to Salt lake and return with these clowns. Flights were both canceled due to snow. CheapOair won’t refund even though they have been refunded by the Airline. 2 hours on hold to talk to someone with next to no understanding of the English language. Never ever use CheapOair. They are a scam.
No booking number to validate the review or reservation.
Reviewed March 14, 2026
Anderson was nice and patient and let me asked and snswered all my questions, felt very comfortable with him, would book again and hopefully he answered any and all questions I answered or really weren't questions to make me feel at ease.
Thank you for sharing your positive experience! We're delighted to hear that Anderson's patience and attention made you feel comfortable during your interaction. It's wonderful to know he was able to address all your questions thoroughly. Your comfort and understanding are very important to us, and Anderson's exceptional service underscores our commitment to satisfying our customers’ needs. We appreciate your feedback and look forward to assisting you again in the future. Thank you for choosing us, and we hope to continue supporting your journey seamlessly.
Reviewed March 14, 2026
It's great, I found the cheaper price air ticket from you!!!! I went through a few sites, and prices are much higher for one way ticket at this time - oil price getting higher and higher. And my original round-trip ticket is much higher than yours by changing the return date due to emergency. Thanks!
Thank you for sharing your delightful experience with us! We're thrilled to hear that our competitive pricing helped you secure a ticket at a time of rising costs. It’s great to know that you found our options favorable consign many other sites fell short. We appreciate your thoughtful remarks, conveying how much the timely adjustment of your ticket due to an emergency positively impacted your experience. We strive to offer affordable and flexible travel solutions that meet our customers' needs, and feedback like yours reaffirms this commitment. We look forward to serving you again soon for more seamless and stress-free travel arrangements. Thank you for choosing us!
Reviewed March 13, 2026
Extremely annoying after you make a booking. Calling your personal # and trying to upsell seats and and services. Every time you click on their website a review screen keeps popping up. You took my money, issue me my ticket and that is that. We do not need to communicate any further unless there is an issue.
No booking number to validate the review or reservation.
Reviewed March 13, 2026
I tried to booked a flight through CheapOair on 3/13/2026. When I finalize the booking **, 4:06pm (CST) I was taking second look of alternative flights which may have better schedule. The user interface is very confusing that does not explain the line by line changes to the fees and charges. I ended up with ** not evening sure how I got there with an inflated fill. I call the 6467384933 4:08pm (CST) to revert the change as it was unintentional. My question is either "yes" or "no" if fee can be dropped because it was caused by misleading interface. The representative is very rude and refuse to answer my question. The entire course was just less than 10 mins. Bad technology, bad process, bad people. CheapOair apparently does not have any clue about Consumer Rights.
Reviewed March 13, 2026
Best service and deals ever! I'm so happy! WE are returning for a reunion that wouldn't have been possible without the discounted rate. The email reminders so helpful to plan and get ready for trip!
Thank you for your wonderful feedback! We are thrilled to hear that our services and discounts made your reunion possible and enhanced by your experience. It's gratifying to know that our email reminders helped make your trip planning more convenient and smooth. We are committed to making travel as enjoyable as possible for our customers, and your kind words are encouraging. We're excited to welcome you back for more fantastic getaways in the future. Safe travels, and thank you for choosing us!
Reviewed March 13, 2026
We are frequent travelers, and this was the worst experience we've ever had trying to cancel a flight wihin minutes of booking. We were unable to cancel online and had to use customer service. We were charged a large fee (per person) for cancelling the flight and then another fee for cancelling the car rental. Traveling is stressful and expensive enough without the hassle and headache of being on hold for hours and then getting charged exorbitant prices to cancel.
Reviewed March 13, 2026
I could give 0 if there is an option, The agent ODILIO is a scammer, asked for a price and paid it, then 2 min later he asked for more, saying the price went up after he withdrawn money already, then I asked for my refund that I didn’t get, and now I don’t have my refund and I don’t have the ticket,
Reviewed March 13, 2026
Canceled my cheap flight without my permission. Total bullshit. Would have went to airport and no flight to go on. So no longer will use Cheapoair. Not happy with them at all. Bummer. Had use them all the time for cheap flights.
Reviewed March 12, 2026
Bad customer service, hidden fee charges. Never buy tickets from here. I recently purchased tickets for a flight and when I tried to cancel the flight within the 24 hour period because of all the hidden fees, they said it would cost $95 per person to cancel. Not worth it. Go with another company!
We apologize for the frustration you've experienced with our service, especially concerning the hidden fees and cancellation charges. At our company, customer fairness and satisfaction are priorities, and we understand the importance of transparency with costs. Please note that our policy regarding cancellation fees typically involves costs established to align with both institutional requirements and negotiations with airlines. In this situation, our commitment remains to investigate your concerns further. If you're open and willing, kindly reach out to our customer service team for personalized assistance. Our pricing reflects the cost of the ticket, along with our service fee which is advised during the booking process and is also disclosed in our terms and conditions. We also looked at the reservation from the confirmation that was provided and this booking was done in Oct. 2025 and there is no indication of a cancellation done within 24 hours and also your name is not on the booking, so this could be the wrong confirmation, so any further assistance please reach out to Cheapoair.com.
Reviewed March 12, 2026
Mr. ** was very knowledgeable and helpful in answering our questions and concerns. Very pleasurable to talk with and very polite. Based off his service looking forward to booking our next flight with CheapOair.
Thank you for sharing your delightful feedback! We're thrilled to hear that Mr. ** was able to provide knowledgeable and courteous assistance during your interaction. His efforts in addressing your questions and concerns have clearly made a great impression, and-t we're so pleased to learn that his service met your expectations. Your enthusiasm for booking your next flight with us is truly appreciated, and we sincerely look forward to assisting you with more memorable travel experiences. Thank you for choosing CheapOair, and happy travels ahead!
Reviewed March 11, 2026
I don’t understand why I’m having such a hard time to cancel this. My return flight was canceled and I was told I could cancel everything and now I’m having a hard time trying to cancel everything. I do not want to have to wait until seven days prior to my departure, which is May 18. I need to cancel it right now and fully refunded.
We understand your frustration with the difficulty you've encountered while trying to cancel your trip. Our aim is for every customer to have a seamless experience, and it is clear that we have not met those expectations here. Please contact the travel agency for further assistance.
Reviewed March 11, 2026
Your company is a scam. I didn't make the reservation, so why won't you give me a full refund? I just made a reservation - they can't see my credit card and the name on the reservation isn't even mine.
We've reviewed your reservation and there were 2 reservations booked and both have your name on them Rui Tao. One was cancelled and the other you wanted to make changes to it, but the cost was more than you wanted to pay. Travel is for today so if you change your mind you will need to call the travel company to have it changed.
Reviewed March 11, 2026
I selected specific dates for a flight and was shown options with flexible dates. I didn't realize this and selected the wrong dates. I contacted them immediately to cancel, and they still charged me a cancellation fee for each of the four tickets. At least I can say that the customer service representative was very kind and tried to find me other tickets, but the options weren't suitable.
Reviewed March 11, 2026
Booked a flight on 4th March 2026 for 23rd March 2026. Flight cost 432.99. The airline canceled the flight. I request a refund and spoke to a supervisor Sbil who advised me I will get a full refund but I got a email on 8th March 2026 stating a refund of 412.90. called and spoke with several agents who quoted same amount of 412.90 but after I explained the situation they advised me I will get the refund amount of 20.09. On 10th March I called and spoke with a male agent who advised me the 20.09 was raised to be refunded. However when I called and spoke with another agent by the name of Cassandra she advised me that ONLY 412.90 refund was raised not the 20.09 only on one call a agent stayed on the call and tried to get me a supervisor. My call back number is **.
The refunds are done in two separate transactions because the $412.00 is the airline ticket, and the $20.09 is the non refundable service fee, which as a goodwill gesture is being refunded.
Reviewed March 10, 2026
Very easy to navigate the site. Very easy to understand options. I've used this site before and have always been satisfied with result. Will continue to use a detailed Explanation of travel protection. May be a bit more helpful.
Thank you for your positive feedback! We're thrilled to hear that you find our site easy to navigate and understand, making your experiences with us satisfying. We appreciate your feedback regarding travel protection details and assure you that we constantly strive to enhance our services. Your continued trust and usage of our platform mean a lot to us, and we look forward to serving you in your future travel endeavors. Safe travels and thank you for choosing us!
Reviewed March 9, 2026
First, I created my itinerary and clicked to book it. Then I was notified that the price had increased by $100. How could it increase in such a small time frame? At this point, I am exhausted for looking for flights, so I pay the extra money. Then within two days, I'm alerted that my flights had changed and I now have 3 stops instead of 2. I specifically sought a 2 stop route as I have extra luggage and wanted to lessen my chances of loosing something. So that's why I give 2 stars out of 5. Not a great experience and I haven't even made it to the airport yet.
Thank you for sharing your experience. We're sorry to hear about the pricing changes and the issues with your itinerary after booking. It's frustrating when plans change unexpectedly, especially when you selected a two-stop route tailored to your needs. We strive to maintain transparency with pricing and travel details, but we realize we've let you down on this occasion. Airline prices are dynamic in pricing and change constantly along with the change in their flight schedules. Please check with the agency so that they can see if there is an alternate flight.
Reviewed March 9, 2026
Wes was very helpful with all of my requests for booking our flights. We were disconnected and he was able to reconnect our call within minutes to continue with all of my requests. He was able to find a better price and flight connections than what I previously had requested. I will highly recommend him to all my family and friends! Thank you, Wes!
Thank you for sharing your positive experience with Wes! We are thrilled to hear that he was able to assist with booking your flights, and especially impressed with his quick ability to reconnect after your calls got disconnected. It's wonderful that he could find better prices and flight connections just for you. Your high recommendation to friends and family means a lot to us and underscores our dedication to delivering exceptional service. Wes will be delighted about your commendations, and it's our privilege to have been able to support your travel plans. We look forward to serving you and those you refer in the future. Safe travels, and thank you for choosing us!
Reviewed March 8, 2026
Horrible! Never cancelled my flight even though I called within one hour of booking. Reservationist refused to identify themselves by name or any other means.
This is being reviewed.
Reviewed March 8, 2026
My booking was for a family emergency, and I was in a panic because I could not find an affordable ticket, but the agent was very helpful, calm, and patient with me. He was also able to find flight options. Thank you!
Thank you for sharing your kind words with us. We are thrilled to hear that our agent was able to promptly assist you and provide calm, patient guidance during your time of need. It’s gratifying to know that he was able to help you find suitable flight options. Your positive experience reaffirms our dedication to delivering exceptional customer service, especially under pressing circumstances. We are grateful for the trust you've placed in us and we look forward to being your reliable choice for travel in the future. Take care of your travels and thank you again for choosing us.
Reviewed March 8, 2026
The gentleman was very nice that assisted me on getting my ticket. He noticed that I had tried looking at the website multiple times, and ended up calling me and helped me out. The only thing I was not happy about was while I was entering my payment for my ticket, the price had changed and it would not allow me to have it reduced to the price I was already trying to pay for. So I ended up having to pay more for my ticket.
Reviewed March 8, 2026
Excellent service! The Agent was friendly and easy to understand. He was patient and took the time to accommodate our request requests by looking at other options. We will the service again. Thank you!
Thank you for taking the time to share your experience with us! We're thrilled to hear that our agent provided friendly and patient service while assisting you with your needs. It's wonderful to know he went the extra mile to find various options to accommodate your requests efficiently. Your positive words encourage our dedication to delivering exceptional service to our valued customers. We look forward to having you as our guest again. Safe travels and thank you for choosing us!
Reviewed March 8, 2026
After a mixup on my part with the online booking, I called the Help phone number and gave the billing information verbally. The customer service person was very helpful, and the payment went through smoothly.
Thank you for taking the time to share your experience. It's wonderful to hear that our customer service team was able to assist you effectively with your booking and process your payment smoothly after the initial mix-up. We truly value your feedback and look forward to providing you with seamless support during your future interactions. Don't hesitate to reach out if you need any further assistance. Safe travels!
Reviewed March 8, 2026
Great service. Easy to use to complete your travel arrangements. Flight info (price, schedule, etc.) clearly stated. Many options to choose from. Have used several times in the past. Great customer service.
Thank you for your positive feedback! We're delighted to hear that our service consistently makes your travel arrangements seamless and that you appreciate the clear and transparent information about flight options. Your acknowledgement of our customer service means a great deal to us. It's wonderful to have your repeated trust, and we're excited to continue helping you with your travel plans in the future. Safe travels, and thank you for your continued support!
Reviewed March 7, 2026
I had an excellent experience with the Resv Agent Daniel who assisted me with my booking. Very professional, knowledgeable and patient. On a scale from 1-10 he was a 10. It is very important to me to clearly understand all the correct information and he made sure that I did. I appreciate good customer service.
Thank you for sharing your fantastic experience with Daniel! We're thrilled to hear that he was professional, knowledgeable, and attentive, ensuring you understood all the necessary details for your booking. Your appreciation for high-quality customer service resonates with our commitment to delivering exceptional experiences. We're delighted to have met your expectations and look forward to assisting you with any future bookings. Safe travels and thank you for choosing us!
Reviewed March 7, 2026
I have been using CheapOair for two years. First time I used I was surprised that this company actually preferred people calling in. And every time the experience with all their agents have been exactly same. Top-notch customer orientation.
Thank you for sharing your experience using our services over the past two years. We're pleased to hear that you've consistently found our agents deliver a top-notch customer experience. It's important to us that customers feel valued and well-cared for every time they interact with us. We appreciate your recognition and look forward to continuing to provide exceptional service for all your future travel needs. Safe and happy travels!
Reviewed March 6, 2026
Very disappointing experience. The staff seemed unprepared and unable to provide basic information. Communication was difficult, and the customer service was extremely poor. If you need help or clear answers, don’t expect to get them here. Definitely needs major improvement.
We apologize for the disappointing experience you encountered with our team. Your feedback regarding the lack of preparedness and poor communication is concerning. These matters are important to us, and clearly, your expectations were not met. We are reviewing this internally to ensure better service in the future and improve our team’s communication skills. If you need further assistance or wish to discuss your experience in more detail, please feel free to reach out to our customer support. Your feedback is valuable in our ongoing efforts to improve.
Reviewed March 5, 2026
The only concern was when I was trying to book the flight halfway done, I had to open a new window to check out and verify some information, the window on the CheapOair app with my selected flight closed out. So I had to start all over.
Thank you for bringing this to our attention. We're sorry for the inconvenience caused by the window closure during your booking process. It's frustrating to have to start again, and we apologize for the hassle this situation may have offered. We're looking into improving this aspect of our app to prevent such issues in the future. Your satisfaction and feedback are greatly valuable to us as we strive to better your experience. If there are any other problems or if you need further assistance, please feel free to let us know.
Reviewed March 5, 2026
The website is friendly, easy to interact with it; find flights, prices, connections and alternatives. Compared with other agencies, my flight was cheaper and shorter. Furthermore, To make more comfortable my flight experience, I had the option to add more services.
Thank you for sharing your positive experience! We're delighted to hear that our website made it easy for you to find flights, prices, and helpful alternatives all while being friendly and user-friendly. It's great to know that you found a cheaper and shorter flight compared to other options, and we're glad our additional services enhanced your comfort during your trip. Your feedback reaffirms our commitment to providing valuable and convenient experiences for our guests. Looking forward to assisting you with any future travel plans. Safe travels and thank you for choosing us!
Reviewed March 4, 2026
CheapOair gave me competitive rates and made my experience relatively easy. The website was very good, but person on phone tried to raise the ticket price. But website did honor the lower ticket price.
Thank you for sharing your experience with CheapOair. We're delighted to hear that you found our rates competitive and appreciated the ease of booking on our website. We're glad the website honored the original ticket price despite the discrepancy on the call, and we'll ensure this aligns with the standard positive actions our service aims to deliver. Your feedback is valuable, as it helps us maintain high standards of service for our customers. We appreciate your use of CheapOair and look forward to assisting you with future travel needs. Safe travels!
Reviewed March 4, 2026
The salesperson was eager to find my best economic convenience selection, and work with me looking for different options until my booking was completed. For example, he suggested different dates and the money I could save upon, which was something nice coming from him.
Thank you for sharing such a positive experience! We're delighted to hear that our salesperson went above and beyond to find the most economical option for you by suggesting different dates for additional savings. It's wonderful to know that you appreciated this level of service and engagement on our end. We continually strive to help our customers make the best decisions for their needs, and your satisfaction reaffirms our aim. We look forward to assisting you again with any future bookings and ensuring a similar, efficient experience. Safe travels, and thank you for choosing us!
Reviewed March 3, 2026
Used CheapOair to book a flight, could not book through separate airlines for optimized prices, everything was an added fee, then got past the payment page and had to go back and redo everything because they suddenly could not book my economy flight on the flight that I chose that had room on it (according to their website). Had to go back and book a more expensive flight, convenient. Then had to pay extra again to get my boarding pass? 0/10 would not use again. Horrible experience and with the inability to mix and match flights/added fee to get your boarding pass, it's actively worse than just booking through an airline themselves.
Unable to validate the review or reservation.
Reviewed March 3, 2026
Ridiculously long hold for chat and call. No option for customers to cancel themselves through the portal. A 24-hour cancellation policy with a fee of hundreds. Non-refundable. Be aware. They are extremely difficult to talk to and to get a cancellation, even when they are busy. The manager never responded, even though they promised to call within 2 hours. I had to wait until the next day and keep requesting chat and a call. Never again doing business with them.
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've encountered, especially concerning our hold times and communication challenges. We understand the importance of timely and effective support, particularly when looking to cancel. Unfortunately due to the crises and travel alerts we were assisting other customers causing longer than normal hold times. Our policies, including cancellation fees, are a necessary part of business operations but should not overshadow what matters most—customer satisfaction and we don't see you were charged a fee for the cancellation of 1 traveler. Please be assured that we take your feedback seriously and will use it to improve our services. If you have unresolved issues or need further assistance, do reach out to our customer service team.
Reviewed March 3, 2026
First of all I would like to express my great appreciation for the 2 person whom I was able to talked in this matter. They were so kind, very patient and accommodating in assisting me find a good flight schedule for planned trip. They are very professional. They presented several options of flight schedule so as to meet my financial budget and satisfy my convenient time of schedule. My only regret I didn’t got their names, especially the lady who spent several time with me. Kudos to both of you.
Thank you for sharing your positive feedback about your recent experience. We are thrilled to hear that you found our team friendly, patient, and accommodating while assisting you with your travel arrangements. It's gratifying to know that our service met both your scheduling needs and budget considerations. Your kind words about the professionalism you encountered will definitely be shared with the team. We regret that you didn’t capture the names of our representatives but will pass on your compliments. We look forward to helping with more of your travel plans in the future. Safe travels!
Reviewed March 2, 2026
The individual I spoke with, Rebecca, was very kind, patient and clear. I appreciated her a great deal as she does her job well. My only suggestion is more to CheapOair. My understanding was that calling, as opposed to simply making arrangements online, would provide the consumer with financial advantages not available otherwise. Perhaps this is only true with other companies & wish it were made clearer in the advertising.
Thank you for your thoughtful feedback about your experience with Rebecca. We're thrilled to hear she was kind, patient, and effective, providing the service we strive for. Your suggestion concerning the financial advantage of calling is important, and we appreciate you bringing this to our attention. It's feedback like yours that helps us clarify our messaging and enhance the clarity of our service offerings. We're delighted that overall, your experience was a positive one, and we look forward to assisting you again soon. Safe travels and thank you for trusting CheapOair!
Reviewed March 1, 2026
I continue to get emails and text and phone calls that my itinerary has changed but do not get the change. I can not accept without seeing the change and can not wait until 7days before travel. I must get this handled now. Please have a supervisor call me with the information.
We do see that the schedule change team called on Mar 2, but was unable to connect. We have passed along the information to the concern department, but you can also reach us via the online live chat support at www.cheapoair.com/customersupport.
Reviewed March 1, 2026
Service was easy and good with multiple choose from. Customers service was helpfulness. I highly recommend. Satisfactory. I will keep buying for future trip. My friends and family are buying from this app.
Thank you for your glowing recommendation! We're delighted to hear that you found our service easy and helpful in making your travel arrangements. It's especially gratifying to know that you intend to keep using us for future trips and have found our customer service team to be supportive and satisfactory. We appreciate your intention to share your endorsement with friends and family. This commitment to providing consistently great and user-friendly experiences truly strengths us. Looking forward to assisting you and your own on upcoming travels. Safe journeys!
Reviewed Feb. 28, 2026
Trey called me as soon as I confirmed my reservation. She was kind and helpful. She answered questions I had since I don't fly often. I didn't understand the seating and Trey explain it to me. She said she would try to get a seat closer to the front since I don't walk well.
Thank you for sharing your heartfelt review of your experience with Trey! We're delighted to hear that Trey was able to assist you effectively and make your booking process smoother and more comfortable, especially with explaining the seating. It’s reassuring to know that extra care was taken to ensure a suitable seating arrangement for your added comfort during the flight. Providing kind and helpful service to our valued customers is a top priority, and your feedback reaffirms this commitment. We look forward to welcoming you again in future travels and assisting you in any possible way. Safe travels, and thank you for choosing us!
Reviewed Feb. 27, 2026
Best flight experience you can buy. I highly recommend. Customer service can not be beaten. Members make you feel like you are apart of their team. Appreciation and value is recognized and appreciated.
Thank you for sharing your fantastic experience with us! We're elated to hear that our team's customer service made you feel valued and appreciated during your flight. Your recommendation means a lot to us, and knowing that we've been able to provide a seamless and satisfying flight experience is truly rewarding. We hope to continue welcoming you on our flights and exceeding your expectations in the future. Safe travels, and we look forward to seeing you again soon!
Reviewed Feb. 26, 2026
Booking through CheapOair is always quick and easy, and its site provides good price among other sites. However, I wish the seat's price can be slightly cheaper. This is not my first time using CheapOair. Thus, I am looking forward to booking my next trip through CheapOair.
Thank you for taking the time to share your experience with CheapOair. We're thrilled to hear that booking with us has been quick and easy for you. We always aim to offer competitive prices, so your feedback about seat pricing is valuable, and we'll keep working hard to find ways to make the travel experience even more budget-friendly. We're delighted that you plan to continue using our services. We look forward to assisting you with your next trip and ensuring another enjoyable booking experience. Safe travels!
Reviewed Feb. 26, 2026
Absolute worst customer service I have ever experienced. Agents have absolutely no idea what they are doing nor do they understand the airlines policies. I was constantly given information that was contrary to airline policies just after getting off the phone with the airlines themselves. The company doesn’t care about customers. They just want your money and as soon as they have it they could care less about your issues.
When you book a roundtrip ticket it is usually cheaper than a oneway ticket, so you cannot cancel the outbound flight and only use the return, otherwise people would be doing that all the time. We do apologize that we could not accommodate your request.
Reviewed Feb. 26, 2026
I am glad I found the site. Was very helpful. Got a much better rate than any other sites. We checked lot of very popular sites and was disappointed. And then my daughter found this site and we were so glad to see all the affordable tickets and deals.
Thank you for sharing your positive experience with us! We're delighted to know that our site proved so helpful for you and helped secure much better rates than other well-known platforms. It's fantastic that you and your daughter stumbled upon us and found the affordable tickets and deals you were looking for. Your feedback truly reinforces our efforts in providing value to our customers, and we're thrilled to have made your ticket search rewarding. We look forward to assisting you again in the future with more competitive deals from our platform. Happy travels and thank you for choosing us!
Reviewed Feb. 25, 2026
Our service agent today was very helpful. Not only that, she was patient, accommodating, thorough and a pleasure to work with. Good service is always appreciated, but great service is hard to find. Kudos, Blessings, Great Job, Hats Off. Looking forward to planning more trips through her!
Thank you for sharing your fantastic experience with our service agent! We're thrilled to hear that she displayed such a high level of patience, accommodation, and thoroughness during your booking. Knowing that you'll continue to plan future trips with her warms our hearts, as providing exceptional service is truly our passion. We greatly appreciate your kind words and commendations. We look forward to assisting you with your upcoming travel plans, ensuring the same enjoyable service every time. Happy travels, and thank you for choosing us!
Reviewed Feb. 24, 2026
Booking was easy and understandable, quick, website was easy. However, if it says seat included, don’t understand why on first flight zero dollars, but on 2nd flight there was additional 17.95. This is on First class flight.
Thank you for bringing this to our attention. We're glad to hear you found the booking process straightforward and user-friendly. Regarding the inconsistency with seat pricing on your flights, we understand how this might be confusing. Different carriers can have varying policies, but we strive to ensure our customers have a clear and seamless experience. If you need further clarification or assistance, please let us know. Your feedback helps us improve, and we appreciate your patience and understanding. We hope to better meet your expectations on future travels.
Reviewed Feb. 24, 2026
It has been very difficult and frustrating to access any customer service. Your 1-646 number doesn't answer except to say they are not answering and to call back later and your chatbot wait queue is impossible.
Customer has been able to reach customer service for her concern.
Reviewed Feb. 24, 2026
The customer service has went down hill not to mention the website errors. I brought a ticket for a date and paid and when the website refreshed on it’s on it gave me. Whole different date. I tried adjusting the date. The price jumped up. I called customer service and this man was asking me for my credit card number security code and address and date of birth. I have this all on recording. Keep in mind I gave him the confirmation or ticket number and verified my name and all he had to do was cancel but he said he need all the above information I gave to refund me money and had to charge a fee. I quickly hung up. Called back. Got the corrected help and was waived the fee cause there was an issue with the site and no credit card information or personal information was ask. Please don’t fall victim cause this man could have cleared me out smh had I gave him that information.
Reviewed Feb. 23, 2026
I am currently stranded in Nigeria because of this third party service. 2 connecting flights from my travel were cancelled due to inclement weather. The problem is the company's response to my issue. They want to give me a flight that leaves 3 days past my initial departure date. This was completely unacceptable and caused me a lot of undue stress. I had to book a new flight to ensure that I make it home.
Reviewed Feb. 22, 2026
VERY unhappy with this booking process. Before I booked, it told me that baggage was included. Then when I was finishing the booking, all of a sudden it only included a personal item. And everything I did incurred another hidden fee.
We're sorry to hear about your experience with the booking process. It can certainly be unsettling to encounter unexpected changes with baggage allowance or hidden fees. We aim to provide clear information upfront, and it appears there was a discrepancy in your booking details. The bag policy has a link directly beneath the flight details highlighted in orange, you needed to click it in order to get the pricing for the bags. It is also displayed on the second page right below the flights that showed personal item, and checked bags had a $$ sign next to it, meaning there is a charge. Most airlines all charge for bags! Your feedback is invaluable in helping us streamline and clarify our services.
Reviewed Feb. 21, 2026
This site is a scam. You can book directly with the airlines for cheaper rates. They also show you alternative dates without notifying you. I booked a flight for the wrong date and they would not refund me because it was within 7 days. DO NOT USE THIS WEBSITE. GO TO THE AIRLINE WEBSITE. SCAM. SCAM. SCAM.
We sincerely apologize for the experience you've faced with your recent booking. It seems that the clarity regarding date selections and refund policies has been, understandably, a major point of frustration for you. We value transparency and are troubled that these options weren't clearer at the time of booking, however we do show alternate dates and it is highlighted as such and you had to click on it in order for it to have confirmed those dates. Our team would like to assist in addressing your concerns further and exploring potential solutions. Please contact our support team, and they will strive to resolve your issue promptly. Thank you for taking the time to provide this feedback so we can work on providing better service.
Reviewed Feb. 20, 2026
I had a great experience with CheapOair. The customer service was very helpful and answered all my questions and made me feel valued as a customer. I will give 5 stars. Highly recommend. I was satisfied with the service.
Thank you for sharing your delightful experience with CheapOair! We're thrilled to hear that our customer service team made a positive impact by addressing all your questions and making you feel valued. It's wonderful to know that you highly recommend our services and felt satisfied with your experience. We truly appreciate your kind words and your 5-star rating. We'll be here to assist whenever you need in future travels. Safe travels, and thank you for choosing CheapOair!
Reviewed Feb. 20, 2026
I had a very disappointing experience with CheapOair. I booked an international flight and paid about $160 extra for seat selection. After confirming my reservation, I realized the seats assigned to me were not the ones I selected and paid for. I contacted customer service multiple times through phone and live chat, but nothing was resolved. I was told the seat selection was non-changeable and non-refundable, and I was directed to contact the airline instead. This makes no sense, since I paid the seat selection fee directly to CheapOair. They should be responsible for fixing the issue or issuing a refund.
To make matters worse, I was informed that canceling the flight would cost $100 per person. Instead of taking responsibility, they simply passed the problem to the airline. Based on my experience, I strongly do not recommend booking tickets through this website. If something goes wrong, do not expect meaningful help or a fair resolution.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive, and we want to make things right. Please reach out to us at feedback@cheapoair.com with your booking number and contact details so we can look into this and assist you further. We’re here to help and look forward to resolving this for you.
Reviewed Feb. 20, 2026
Raymond is very good working with him over the phone. He is very patient and asked if all of my information is correct. Made it easy for me to do over the phone and home desk. I will next time use CheapOair. I think that I have used them before. It has been a while. Great service.
Thank you for sharing your wonderful experience with Raymond and our team! We're thrilled to hear that his patience and attentiveness made it convenient for you to handle your booking procedure over the phone and at your desk. It's fantastic that his service left such a positive impression and reaffirms your choice to return to CheapOair. We greatly appreciate your loyalty and look forward to assisting you with future travel plans. Safe travels!
Reviewed Feb. 20, 2026
The agent was very helpful. I will use again. Booked rental car, when trip is in 3 days. Kelvin was very helpful and very detailed and professional. He helped me the best he could, thankful. How come they can book a car and I need in 3 days. None of the other car rentals couldn’t help. Looking forward to working with this company…..
Thank you for sharing your wonderful experience with us! We're delighted to hear that Kelvin was able to assist you with professionalism and detail, especially since securing the rental car for your upcoming trip. Hearing that we were able to meet your needs where other rental services could not truly validates our commitment to providing exceptional service. We appreciate your feedback and look forward to helping you again for any future travel requirements. Safe travels on your upcoming trip, and thank you for choosing us!
Reviewed Feb. 19, 2026
Lara was very helpful in assisting me with finding flights for my husband and I, etc. She was very professional in completing everything we needed to get done. Thank you Lara for your assistance. I will be booking with Cheapoair again in the future. Excellent prices.
Thank you for sharing your wonderful experience with CheapOair and for highlighting the great assistance provided by Lara. We're thrilled to hear that everything you needed was handled professionally, and it's fantastic to know that you plan to book with us again in the future. It means a lot to us that you appreciated our service and competitive pricing. We look forward to assisting you with even more fantastic travel experiences. Happy travels, and thank you for choosing CheapOair!
Reviewed Feb. 19, 2026
I made an error booking a flight for a customer (inadvertently leave out the surname). It was discovered 3 days later. Jarret of CheapOair was very helpful. He assisted me to cancel and re-book the flight in a few minutes; had to pay a penalty! He was able to help me get a refund for the cancel ticket. Thanks, CheapOair!
Thank you for sharing your experience with us! We’re delighted to hear how Jarret's quick and effective service turned around a potential mishap into a positive resolution. While we regret any inconvenience caused by the penalty, it's great to know that Jarret was able to secure a refund for your canceled ticket, adding value to our service. We appreciate you highlighting the helpful assistance you received, and we're excited to continue providing you with dependable service for your future travel needs. Thank you again for choosing CheapOair!
Reviewed Feb. 19, 2026
My representative was very caring and helpful. He answered my questions, gave me options, and explained thoroughly. I have used CheapOair before. I would definitely use them again and will recommend them to family and friends.
Thank you for such a glowing review of your experience with us! We're thrilled to hear that our representative's helpfulness, thorough explanations, and ability to provide options left such a positive impression on you. It’s gratifying to know that your interactions with us ensure your continued patronage and that you’re happy to recommend CheapOair to loved ones. We anticipate many more opportunities to assist in your travel adventures. We appreciate your feedback and look forward to welcoming you back for future trips. Safe travels!
Reviewed Feb. 18, 2026
I was happy with price to Rome from the US with one connection in Amsterdam. However 1 hour was not long enough due to passport checkin and plane transfer. Had to through KLM to change flights with an additional fee amount. Cheap O Air only kept hanging up.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive, and we want to make things right. Please reach out to us at feedback@cheapoair.com with your booking number and contact details so we can look into this and assist you further. We’re here to help and look forward to resolving this for you.
Reviewed Feb. 18, 2026
I’m extremely displeased with this booking agency. I booked my Japan flights at a great price, and suddenly they changed my itinerary with absolutely no explanation. Every time I try to get answers, all I get is automated messages telling me they ‘sent a new itinerary’—but still no real details. Their chat system is just another robot repeating the same thing. To make it worse, the ‘alternative’ they’re offering is ridiculous: departing on a Saturday but arriving on a Monday. It feels like they’re trying to push me into canceling so I’ll be forced to buy a more expensive flight. This is unacceptable and incredibly unprofessional.
Very sorry to hear of the recent flight changes the airline has done, we do realize they can be a inconvenience. As a travel agency we have no say in what the airline does and what flight options they provide, keep in mind they do not rebook flights on a competitor airline. We will work on your behalf to get flights that will work.
Reviewed Feb. 18, 2026
Pleasant experience. Very good Operator who assisted me. I get a better price and very good customer service. I would suggest that my family and friends that they should use ChepOair as well. I like the promo code that gives me an additional discount.
Thank you for sharing your delightful experience with us! We're thrilled to hear that our operator provided exceptional customer service and that you benefitted from competitive pricing. It's wonderful that you've found value in the promo code and have confidence in recommending our services to your family and friends. We aim to make every travel booking smooth and rewarding, and it's gratifying to know we've delivered on that promise for you. We look forward to serving you and your loved ones in future travels. Safe journeys, and thanks for choosing CheapOair!
Reviewed Feb. 18, 2026
I love how the site did all the work for me! I just put in my hometown and where I wanted to go to. The site searched all the nearby airports and found me the best deal. Cheaper than Priceline, cheaper than the airline, less hassle, no annoying add ons… Total win! It also booked me a car rental and hotel for this trip cheaper than anyone else. Will absolutely use them again!!!
Thank you for sharing your fantastic experience with us! We're thrilled to hear that our platform made your trip planning so effortless and affordable, beating out many of our competitors. It’s great to know that you found not only low flight prices but also savings on car rentals and hotels. Your glowing endorsement means a lot to us, and we’re excited to continue helping with your future travel adventures. We look forward to offering you seamless service every time. Safe travels, and thank you for choosing us!
Reviewed Feb. 17, 2026
Excellent system, smooth to navigate thru. I was able to book and look at dates for me and my family. A systematic, easy system to look at dates and prices that we can afford. Also a way to be able to pay thru Affirm or other ways form of payment. If any issues customer service available 24/7.
Thank you for sharing your experience with our system! It's great to hear that you found our service effortless to navigate and that you could comfortably book for your family at an affordable price. We are delighted to know that our flexible payment options, including Affirm, have been convenient for you. Additionally, having customer service available to assist you around-the-clock is something we strive to maintain. We appreciate your feedback and aim to continue providing support dedicated to your seamless experience. We look forward to serving you again for all your future travel needs! Safe travels!
Reviewed Feb. 16, 2026
VERY disappointed in my experience and will never use your company again. Moreover I will tell as many people as I can not to use you either. Your company booked my flights and when Avelo Airlines cancelled all flights into Wilmington, my return was cancelled. After searching for flights which would fit my return timeframe, I was unable to find one.
I needed a direct flight and there weren't any. Therefore I needed to cancel my trip. Also cancel the flight on American Airlines to Orlando on February 23rd as I can't get home in time. I asked for a mere $139 refund (or credit) from CheapOair since you booked me. I was told "NO". I guess you don't back up what you sell. Bad business model.
Reviewed Feb. 16, 2026
The online service is easy and quick for booking, etc. When calling customer service, the customer service representatives are polite, courteous, respectful, patient, knowledgeable and easy to understand all your concerns and needs. Customer Service the way it should be.👍
Thank you for sharing your positive experience with our online and customer service processes! We're delighted to hear that booking with us was quick and seamless and that our team provided courteous and knowledgeable assistance. We strive for customer service that truly supports and values each individual's needs, and feedback like yours affirms that we are achieving that goal. We look forward to continuing to provide you with outstanding service on all your future bookings. Thank you for choosing us!
Reviewed Feb. 16, 2026
I've been using Cheapoair for booking my trips almost exclusively for the last 5 years, and I haven't found any other travel services that can match their variety, pricing, accuracy and efficiency. 100% recommended!
Thank you for sharing your wonderful feedback and for being a loyal customer of Cheapoair for the past five years! We are thrilled to hear that you consistently find our offers exceptional and appreciate our variety, pricing, accuracy, and efficiency. Your wholehearted recommendation means a great deal to us, as it reinforces the hard work and dedication we put into ensuring fantastic travel experiences for our customers. We look forward to continuing to provide you with top-notch service for years to come. Travel safe, and thank you again for choosing us for your travel needs!
Reviewed Feb. 15, 2026
First time user. Fairly easy to navigate site, so rating the "experience" is not navigation thru site, but final costs only! The number of "add-ons" is unbelievable. The price starts out "cheap", but quickly escalates to almost same pricing as other venues. Not much savings and not cheap! I'll be checking other venues next time, for certain! I don't know if I'll recommend. If I do, I will tell them it is not cheap, and the price originally quoted is not what the final total will be!
Thank you for sharing your recent experience with us. We appreciate your feedback about the site's navigation ease and the concerns regarding add-ons, which impacted the overall cost of your booking. It's important to us that our pricing practices are transparent and provide value. We will review our current processes to ensure a fair representation of pricing across platform operations. Your comments are crucial as they help drive strategic improvements. Should you need assistance in the future, don't hesitate to reach out. Your satisfaction is very important to us, and we hope to provide a seamless experience if given the opportunity again.
Reviewed Feb. 15, 2026
Thank you! It was easy to booking the flights, and the price was cheaper. I have been booked flight tickets from this website before, and I love it, what an amazing experience. Definitely I will tell our friends and family that great deal of this website.
Thank you for taking the time to share your fantastic experience with us! We’re thrilled to hear that booking flights was a breeze and that our prices were competitive. Your continued patronage means a lot to us, and we're pleased to have provided you with an enjoyable booking experience once again. We truly appreciate your intention to recommend us to your friends and family. We look forward to serving you and your loved ones for all your future travel needs. Safe travels, and thank you for choosing us!
Reviewed Feb. 14, 2026
Great flight and great people on flight as I met interesting and very nice people. Snacks were given even though I slept through initial serving.. Will definitely fly again. CheapOair made it happen.
Reviewed Feb. 14, 2026
Getting updates as the changes on the schedule occur is very helpful. Rather than having to wait until the last minute to find out the airline has made changes, it is always good to know as early as possible just in case the changes are not compatible with the travel plan.
Thank you for sharing your experience with schedule updates. We're delighted to hear that receiving timely updates has been beneficial for your travel planning. Knowing about changes as soon as they occur indeed provides you flexibility and peace of mind, allowing you to adjust if needed. Should you have more travel plans on the horizon, please feel free to rely on us for ongoing support. Safe travels!
Reviewed Feb. 14, 2026
After booking my flights I received a call from CheapOair. They wanted me to add on several unnecessary items. Such as boarding passes. What!!!! You want me to pay for my boarding passes. I told the person I didn’t want any of that but when I got home and looked at my emails there was an invoice for extras. They wanted me to complete and pay the invoice.
We have reviewed the reservation and do see that our team did call to see if they could enhance your reservation by doing automatic check in which you denied so they did not add that to the reservation. I do see that when you booked this online you purchased trip insurance and seats which were included in the total amount you agreed to purchase. later on you tried to make changes online to your flights which there was an add collect and fare difference that you needed to pay. Other than that, Cheapoair did not charge you anything above and beyond what you had already booked. For further assistance you can certainly reach out to the billing department.
Reviewed Feb. 13, 2026
This is my 1st time with CHEAPOAIR. I got very good price deal fro my trip. The process was not much trouble to book online. Everything is very straightforward to do. The best thing is CHEAPOAIR is regularly connect with me about my trip through the email to make sure everything doesn't need to change or something need to be changed so I can contact with them right away. Thank so much for the awesome CUSTOMER SERVICE. CHEAPOAIR. Best wish in your business.
Thank you for taking the time to share your wonderful first experience with CheapOair! We're delighted to hear that you were pleased with the price deal and found our online booking process straightforward. It's great to know that our team kept you well-informed about your trip through email communications. Our aim is always to ensure seamless travel planning for our customers. We truly appreciate your warm wishes and this fantastic testimonial. Looking forward to serving you in your future travels. Safe journeys and thank you for choosing CheapOair!
Reviewed Feb. 12, 2026
The lady was very patient with me as I had accidentally booked in my son's name, and it had my old address and phone number as well. Which I don't understand because I have recently booked with updated info but it's reverting to the old info. Anyway she walked me through it and was a great help.
Thank you for sharing your experience with our service. It's great to hear that our representative was patient and helpful in assisting you to update the details of your booking. We know how important accurate information is during the booking process, and we're glad you received the support you needed to resolve this efficiently. Should you face similar matters in the future or need any assistance, do not hesitate to get in touch. We're here to help ensure your experience is always smooth and satisfactory. Safe travels, and thank you for choosing us for your son's arrangements!
Reviewed Feb. 12, 2026
This is my third time booking a trip to India with CheapOair and every time I’m so impressed. They really find the best deals, show you pricing for alternative dates as well as what other airlines are charging.
Thank you for sharing your consistently positive experiences with us at CheapOair. We’re delighted to hear that you have been continually impressed with our ability to provide the best deals for your trips. Highlighting alternative dates and comparing flight options are key aspects of our service, and we're thrilled to know they contribute to your satisfaction. Your loyalty in choosing to book with us for trips to fascinating destinations like India fills us with pride. We look forward to being part of your future travel adventures. Until next time, safe travels!
Reviewed Feb. 12, 2026
Excellent and professional help with all my flight details. Took the time to help and provided multiple options and made me a good deal. Will deal with him again in future for any flight ticket assistance. Thank you for all the time.
Thank you for sharing your excellent experience with us! We're delighted to hear that your assistance was professional and thorough, especially in managing all your flight details and presenting multiple options. It's wonderful to know that you were content with the great deal arranged and that the time and effort invested left a positive impression on you. We're excited in anticipation of helping you again in the future with your travel needs. Thank you once more for your thoughtful words, and safe travels ahead!
Reviewed Feb. 11, 2026
I don’t know why you consider this cheap tickets. I could’ve went to another Airline and paid $550. They charge for baggage, no check bags or nothing free.🤬 If I knew that before I bought the ticket, I would not have bought it from this airline.🤬
We are the travel agency and have to follow the guidelines in place by the airline you chose to book on. The fees are the airlines and not Cheapoair so it would not have made a difference. You could have booked the flights with us and gone onto the airline site to book the bags but you will see they determine the cost and pass that along to the travel sites. We also provide the bag policy directly beneath the flight details so you can review them before you enter your credit card.
Reviewed Feb. 10, 2026
The booking site is very misleading. There was only one option for baggage purchase for a round trip, therefore only one way baggage was purchased. I called them to verify if the luggage was for the round trip. I was advised that it was only one way and I would have to pay for additional luggage for the return flight. Once I realized that the price was more than I have expected I have asked for price match, it was not provided. Therefore, I have asked to cancel the trip. I was advised that to cancel the trip I was going to be charged cancelation fee of $100 USD. After pleading with them they agreed to reduce it to $50. I have paid $50USD for trip I did not take. Very disappointed!
We have reviewed the reservation and the baggage you had to click on each flight and add the bags however that was done during the booking process. The PMP does not include the cost of bags only the cost of the airfare as bags are always optional. We do list in our terms and conditions that there is a fee for the service of booking and also cancellation in which was agreed that it was acknowledged when you hit submit. The bag fee would have been charged regardless of if you booked with Cheapoair.ca, the airline directly, or another travel site. We do regret that you were not able to complete your vacation.
Reviewed Feb. 10, 2026
Representative was knowledgeable, professional and very patient. His approach is exceptional in booking my flight. I am appreciative to have Callem assist me today. Thank you very much. He did great job.
Thank you for sharing such a positive review of your experience with Callem! We are truly delighted to hear that he provided knowledgeable, professional, and patient assistance with your flight booking. It's heartening to know that his approach made your day more convenient and exceptional. Your appreciation for his exemplary service reflects the qualities we strive to deliver to all our customers. We are grateful for your kind words and look forward to assisting you with many more of your travel plans. Safe travels, and thank you for choosing us!
Reviewed Feb. 10, 2026
I would like to extend my sincerest thanks to Amy for an outstanding booking experience. I really appreciate your service and assistance for my travel needs. She was very patient and professional. Thank you again. Oliver **
Thank you for taking the time to share your experience, Oliver. We’re thrilled to hear that Amy provided you with exceptional service during your booking process. Her patience and professionalism are exactly the kind of customer care we strive to deliver. We truly appreciate your kind words and are honored to have been able to assist with your travel needs. Thank you again for choosing us, and we look forward to helping you with your future travel plans! Safe travels!
Reviewed Feb. 8, 2026
I booked a international flight with CheapOair, but when I tried to reach them to make a minor correction, on my booking name, it has became a nightmare. I have two last names and they are divided by a space, and most likely the booking system moved one of the name, in to the middle name section. I asked them to make the correction, but instead, on the first phone call I was told to cancel and rebook at my expense, on the second phone call they can fix it if I pay 200 dollars or more, but I needed to call back the next day, because the help desk was closed. I called back again and I get different answers, finally after 3 days of calling, they shared an email for me to send a request via email and pictures of my passport. Now it's the weekend and they only respond during business hours, I have wasted 5 days trying to get this corrected. And it's not a for sure that they will correct it. I will post a review again if they do help or not
This is being reviewed.
Reviewed Feb. 5, 2026
Trying to put in TSA pre-check # in my account. But it was disappeared when clicking on “save” and calling many times in the past and now to fix it. But never happened. Please take a look on this. Thank you!
Our apologies for the experience you are having. The TSA number you need to go to the airline website and log into your reservation and add it there before you check in and print your boarding cards. You will find the airline PNR/Confirmation code on the email we sent.
Reviewed Feb. 5, 2026
The worst flight booking website ever! Imagine, I booked a seat, and before my flight, I found out it wasn't available! When I contacted them, they started blaming the airline. Then, when I spoke to another representative, they said the bank refused! Is that even possible? I book everything through their website, see empty seats, and then before my flight, I can't find my seat? And the funny thing is, they suggest I go to the airport early so I can book a seat?! This is insane!
Reviewed Feb. 5, 2026
While buying my ticket the page suffers some technical issues. When the ticket came back 10 minutes later they have changed the day. I called within seconds to make the changes or cancel the ticket and they wanted to charge me $220+ to change the day mind that I paid $366 for a round trip then when I decided to cancel everything they wanted to charged me almost $90 cancelation fee. It was within 2 min. Please don't buy from these people. They are scammers.
The date was an alternate date that we offer because it was cheaper than the date you actually wanted. If you are not flexible you would have not chose that ticket, we do not make any changes to flights once you have clicked on it. The agent was collecting the fare difference from the ticket you bought which was cheaper and the date you actually wanted. There is also a cancellation fee which we will look into,
Reviewed Feb. 4, 2026
Ease of booking online was very good, although choosing seats was an awkward process. I had to make changes to my booking on the same day as my initial online booking, and received excellent service over the phone by a person named Osburn.
Thank you for sharing your positive experience with us! We're delighted to hear that booking online was seamless for you, although we understand the selection of seats could be made smoother. It's wonderful to know that Osburn provided excellent service when you needed to make changes, enhancing your overall experience. We truly value your feedback and are excited to serve you again in the future, bringing ease and efficient service every step of the way. Safe travels!
Reviewed Feb. 4, 2026
The Agent that assisted me was friendly, professional and he listened to my needs. I gave him the dates I was looking for with flexibility and he searched and found flights that worked for me. I'm so happy I called because I had been online searching for flights at an affordable rate and he got the price I was looking at for 1 person for around the same rate for 2 people!!! I am elated.
Thank you for sharing your amazing experience! We're delighted to hear that our agent provided such helpful and friendly assistance, finding you a fantastic deal that exceeded your expectations. It’s gratifying to know that your efforts paid off with not just savings but also the right flights for your schedule. Your enthusiasm and satisfaction contribute greatly to our commitment in delivering exceptional service. We look forward to facilitating many more rewarding travel plans for you in the future. Safe travels, and thank you for choosing us for your booking needs!
Reviewed Feb. 4, 2026
I had questions on my booking, so I decided to call your company, and the representative was not able to help me, he told me to contact the airline, when I told him, I booked through you guys, and I need help, he responded, you decided to book through us. Very professional, and rude.
Reviewed Feb. 4, 2026
The booking agent was very polite, thorough and stayed on the point. Explain very well and showed great patience. Very informative also. I felt like I was communicating with someone. I was already acquainted with all my questions were answered and questions I did not think of were answered. I felt like the agent had given me all of his attention.
Thank you for sharing your experience with our booking agent! We're delighted to hear that you felt well informed and received such attentive and thorough service. It's wonderful to know that all your questions, including those you hadn't thought of, were comprehensively answered. Our team is dedicated to making each customer interaction as effective and pleasant as possible. We're grateful for your feedback and look forward to assisting you again in the future. Thank you for choosing us!
Reviewed Feb. 2, 2026
We were working on the internet and then got confused so we called up and the woman helped us get exactly what we had except cheaper which was great. The Only thing is I had a hard time with her accent but we worked it out.
Thank you for sharing your experience with us! We’re pleased to hear that our representative was able to assist you in finding the right internet service at a better price. Providing valuable and clear assistance is our priority. We appreciate your patience with the language barrier and are glad that successful communication was achieved in the end. Your satisfaction means a lot to us, and we look forward to serving you even better in the future. Thank you again for your feedback!
Reviewed Feb. 2, 2026
Roy was very patient with me and my questions. Roy helped me understand the details and gave me some advice about the best ways of getting discounts and other benefits. He was a pleasure to work with and patiently answered all of my questions about the trip. I would love to have Roy be my personal assistant for next trip.
Thank you for sharing your fantastic experience with Roy! We are thrilled to hear he was so patient and attentive during your interaction, effectively addressing your questions and providing valuable advice on securing discounts and benefits. It's incredibly rewarding to know that his service made a positive difference in your trip planning. We truly value your kind words and support and look forward to the opportunity of assisting you with your future travels. Safe journeys, and thank you for choosing us!
Reviewed Feb. 2, 2026
Chuck was our assistant and did an outstanding job helping to book our trip. My online experience was a little frustrating with constantly changing the prices but working with him was very helpful! He continually checked prices and seats for other options.
Thank you for sharing your fantastic experience with Chuck! We're thrilled to hear that despite some frustrations with fluctuating online prices, Chuck's diligent assistance shone through, offering the help needed while booking your trip. His efforts in continually checking prices and seats clearly made a significant difference, and it's heartening to know that it alleviated your online experience. Your feedback and recognition motivate us to keep delivering excellent customer service. We hope your trip is as smooth and enjoyable as your experience with our team. Safe travels and thank you for trusting us with your travel plans!
Reviewed Jan. 31, 2026
Worst Customer Service Experience Ever. This was my first time flying out of the country, and I didn’t realize that a passport book (not a passport card) was required to fly internationally. When I realized the issue, I immediately called the company to explain the situation and asked for help changing my flight so I could land near the border and drive into Mexico instead. They refused to help in any way. I was told I would have to pay full price for another flight, with no refund, no credit, and no willingness to even discuss options. They completely dismissed what I was saying.
To make it worse, the first customer service agent hung up on me, and the second agent was just as useless—cold, rude, and unhelpful. No empathy, no effort, no customer service skills whatsoever. For a company that deals with international travel, you’d expect some level of understanding or guidance—especially for first-time travelers. Instead, I was treated like my situation didn’t matter at all. If I could give 100 zero stars, I would. Absolutely terrible experience and the worst customer service I’ve ever dealt with. I will never use this company again and don’t recommend it to anyone.
We reviewed the reservation and see that you called us after the original travel date. We offered to assist with rebooking but due to the ticket was non-refundable you had to purchase a new ticket for the new dates, which you denied. For further assistance, please reach out again to www.cheapoair.com.
Reviewed Jan. 31, 2026
I had problems with my itinerary. I called Customer Service and they were resolved. Representative was professional, polite and helpful. Thank you very much! I will certainly recommend CheapOair to my friends.
Thank you for sharing your positive experience with us! We are thrilled to hear that our customer service team was able to resolve your itinerary issues professionally and politely. It’s incredibly gratifying to know you feel confident recommending CheapOair to your friends. Your feedback strengthens our commitment to delivering outstanding service. We’re grateful for your recommendation and look forward to assisting you with future travel plans. Safe travels, and thank you for choosing us!
Reviewed Jan. 31, 2026
Do not use Cheapoair! I am very unhappy and sad I chose this website to book a flight. My fault for not reading the reviews beforehand. I called because the website listed "easy cancellations" and this is untrue! It should say "easy rebookings with fees!" I offered to pay the cancellation fee if they would cancel this and return the remainder of the flight to me. This is not accepted! I would never refer this site to anyone!
The ticket purchased was on refundable and fare rules are displayed right below the flight on the availability page prior to entering the credit card. We have to follow the fare rules mandated by the individual airline.
Reviewed Jan. 31, 2026
I had planned months ago to be flying out now late January Home to the UK, of course it was in that weird cold snap! Anyways CheapOair moved my flights around, kept me informed, gave me a new itinerary, no extra charges (not yet anyway) and have behaved as a fully fledged organisational entity that can be trusted. And I say that because I had a really bad experience with another company but not CheapOair, they have been wonderful!! And I have been using them since 2017!!!!
Thank you for sharing your experience with us! We're thrilled to hear about your satisfaction with CheapOair, especially as you've been a loyal customer since 2017. It's fantastic that our team kept you well-informed and handled your flight changes seamlessly during the cold snap without any extra charges. We're pleased to have been a reliable travel partner for you, and your kind words truly motivate us to continue providing trusted services. We look forward to helping you with all your future travel plans. Thank you for choosing CheapOair, and safe travels on your upcoming journey to the UK!
Reviewed Jan. 30, 2026
This was the worst experience I have ever encountered! I ended up having to purchase tickets beyond my reservation with CheapOair. I needed to speak with a manager and I was never able to. I will never use this service again!
Customer has been assisted with expressed concern.
Reviewed Jan. 30, 2026
Very good internet price options. I loved the ability to check in latest revisions in price before booking. Strongly recommend this app for last minute booking. Great comparison amongst different airlines is possible. Have used their service multiple times. Thank you.
Thank you for sharing your amazing experience with our app! We're delighted to hear that you found our internet prices compelling and appreciated the ability to check the latest revisions before booking. It's fantastic that the app was helpful for your last-minute bookings, and you could easily compare options from various airlines. We're thrilled to know you've enjoyed using our service multiple times. Your recommendation means a lot to us, and we look forward to assisting you with many more pleasant and hassle-free bookings in the future. Thank you again for choosing us! Safe travels!
Reviewed Jan. 29, 2026
Excellent service. I had made an error in booking. I called in and it was rectified quickly and staff very friendly and helpful. I would highly recommend to family and friends. I don't know what else to say but I'm very happy and feel with everything else out there they come in at number 1 for me.
Thank you for sharing your wonderful experience with us! We’re thrilled to hear that you found our team friendly and efficient in resolving your booking issue. We appreciate your high recommendation and are delighted to have earned your trust as the number one choice for your travel needs. Your feedback motivates us to maintain our excellence in service. We look forward to assisting you, your family, and friends in the future with the same level of superior service.
Reviewed Jan. 29, 2026
I highly recommend CheaOair to anyone-specifically those have had bad trip experience in the past with another Agent. The CheapOair team are so knowledgeable, attentive, motivating. Every Time I have trip I feel very good with them..!!
Thank you for sharing your wonderful experience with CheapOair! We're delighted to hear that our knowledgeable and attentive team consistently makes your trips feel exceptional. It's gratifying to know we can provide you with such positive experiences, especially if they've helped turned around any prior travel frustrations from different agencies in the past. Your recommendation means the world to us, and we look forward to ensuring every future journey with us is just as satisfying. Safe travels, and thank you for entrusting us with your travel plans!
Reviewed Jan. 28, 2026
I've used this service for years and there is as much positive as negative that I can say. The major issues revolve around having to pivot. There have been times where I have not been able to travel due to illness and this latest time due to inclement weather nationwide. When I was ill, it happened to be COVID and I was allowed to have airline credit for one year. When I was well and tried to use the credit, I was not allowed. I tried 3 times within the one year I was told that I was obligated and denied each time for different reasons. The last time I tried to use it, the company said it had no recollection, even though the status was showing on my account.
This latest issue is directly related to weather. The eastern Seaboard was hit extremely hard and all businesses and schools in my immediate area were closed all week ( Sunday through Thursday - date of travel). We are expected to have another major winter storm this weekend and the National Weather Service sent out a winter storm advisory and inclement weather advisory advising travelers to stay inside. Most travelers are being cancelled and stranded inside the airports while waiting for a newly assigned connected flight due to inclement weather. The agent confirmed what I knew, which is that many flights are being cancelled; however required me to wait for a cancellation rather than allow me to pay for a trip modification for a more reasonable and safe date to travel. After the last experience of not being allowed to fly using credit, I lost trust in the vendor altogether.
The airline was willing to change the flight, but I'd need to fly to the exact location...I was flying for a retirement, which will never happen again and it's not enough that I will miss my best friend's moment due to inclement weather, but I'm insulted with traveling to the area without a legitimate reason. In a situation where everything goes as planned, they are a decent resource as far as affordable travel, but that does not outweigh the risk of having to pivot for any reason. In most cases, you may have to. I have purchased insurance through them and not been able to recoup any cost for delay, interruption, or cancellation. Pointless.
CheapOair Company Information
- Company Name:
- CheapOair
- State/Province:
- NY
- Country:
- United States
- Website:
- www.cheapoair.com
