CheapOair Reviews

Quick, easy and complete. This was an easy way to purchase tickets. I look forward to continuing business with CheapOair. It was simple and easy to use, I loved how everything was laid out in simple terms.

I enjoyed my experience with booking my flight through CheapOair. They provided detail information on the flight and schedule and also recommended a flight a few days later that's was a bit cheaper. Once the flight was booked they offered flight protection that you have the option of paying for or declining. I opted for the protection. Once everything was done they provided detailed information through email. The closer to the flight date it got the would recommend checking for the flight. The overall experience was good and I would use them again for future flights.

Rating: 1 Star (Zero Stars if I Could). This was, without question, one of the worst customer service experiences I’ve ever had. I specifically asked the CheapOair agent how much checked baggage would cost before I purchased my ticket. I was told $70–$80 per bag. That information turned out to be completely wrong. When I arrived at the airport, I was charged $200 per bag. Since I was traveling round trip with two checked bags, I ended up paying an unbelievable $800 in baggage fees. I feel the agent lied to me just to get the sale. If I had been told the real baggage cost, I would never have booked through CheapOair. Instead, I was blindsided at the airport with an enormous bill and had no choice but to pay it.

This is my first time for using this app and website. Honestly it is one of the best ever. Thanks guys. I wish others can come onboard and make their lives better than never before. It was a nice experience using this website. I will forever continue to use this website for all my Trips across the world.

I like how they take good care of the customers. One thing I liked about them is that they make sure the customer is helped and walk you through the steps to ensure you get confirmation of the flight.

I have used CheapOair before and found they have the lowest prices. It is easy to make a reservation online, but you need to check for hidden fees. As soon as I finished up my reservation, I received a call from them asking me if I wanted to book my seat and do a 24 hour early check-in, both which would cost me a fee. I found it annoying, however I would use them again.

They are very deceitful and committed fraud. I booked two tickets for $486. Or $243. a piece. I accepted a charge of $486. Then I saw 2 TWO separate charges of $486. when both tickets were booked on the same transaction. When I looked back at my receipt, it was $972. total. The representative went to explain it was 486 per ticket. So I explained why was it built separately done when I bought the tickets at the same time and I approved only $486. She kept talking around in circles. I think they are committing to deliberate fraud, trying to deceive customers and thinking they’re getting great deals. Because of the way their website is framed and the fact that they present price per ticket and not show the total on one receipt.

I do not have a problem with CheapOair but their customer service was brutal. I did not get help; they switched me with 4 different CSRs. One wanted to charge me $75 for changing my last name in my booking. Finally, I called United Cs rep, and in 3.05 min Kay resolved my problem.

Great search functions and protection and assistance plans. Last time she traveled she had injured her foot right before the flight and good thing I had assistance for her and everything went smoothly.

I was trying to book on an airline website, but when I went back to the site ten minutes later, the price had jumped by $100. I called and they wouldn't give me the lower price from ten minutes earlier. So I found the same flight on CheapOair for the original price. I'm very pleased!! Thank you, CheapOair!!

Easy website to use and we found exactly what we wanted! We knew the options would be limited due to the destination but we had many choices and connections. There were many recommendations for rental cars and accommodations at a bundle price. Cheapest prices online.

Calvin was very helper twice a weeks back and again today he went over and above to help. He did a fantastic job paying attention to all the details having someone that patient made a big difference in working with the airlines from fair seating and baggage. He was very personal and very attentive to detail. Please thank him on behalf of the Michael and Marian ** Lakewood Colorado

Very bad customer service people who answer phones. Do not know what they’re doing and always have to go to a supervisor. After waiting for long periods of time on the phone finally get to a supervisor. Has to go to another supervisor. All in all issue not resolved. I cannot recommend CheapOair to anyone.

Happy to deal with your employees about my booking experience. Very professional. By next time on travel for the next journey promise I will choose again your company. I will recommend CheapOair to my family and friends if they want to travel.

My booking agent went over and about what I would ever expect or even know to ask. He asked me the questions and made sure I had the answers And if I knew his name I would always be calling in the contract with him.

I am unable to find that this reservation exists. I believe it has been canceled and your site doesn't support that. Please check because it is very confusing to keep receiving that I have a flight but can't find proof that it exists. Thank you so much for your help.

I got a ticket round trip LAX to IST and return. Needed to change the return date. Before 24 hour of purchasing called Cheapoair. Several times. Every one did not help and were asking $200 but the last one tried his best to help me. I really appreciate his efforts to solve my problem. With patient and caring. Thanks so much for your patience. As I had done back surgery he set the seats too.

Never again will I book from this site. I booked a one-way ticket to Denver for July 2nd, and everything was set for. When it was booked, it had it for July 5th instead for the date I selected. Had to correct it but they charged me $360 to change itinerary. Ended up paying over 1k just for a one-way ticket. I should have stayed with Hopper or Orbitz. Warning to all, Do Not Use This site. It's a scam!!!

Purchasing from here was a lot cheaper than the actual website. The process was streamlined. As a first time user the process was fairly easy. Will use again these services again. At the end of the purchase I liked that I not only received a text confirming my purchase, I also received an email.

Price seem good then you add on $19.90 for Traveler Assist Classic (which I do not need). Agency Fees (not mentioned) for $46.24 Seat charges, but they need to give you a seat and we do not care...Seat costs $79.00 down to $14.00. NOT DISCLOSED UP FRONT. PRICES WERE BETTER THAN GOING DIRECTLY TO AIRLINE ITSELF.

You booked my flight without my consent to do so!! I tried to book online but got an error message. When I called the rep said the fare was now higher so I declined to book. I booked via Expedia. Then later found out CheapOair booked me. This was not authorized! Fraudsters!!

The prices were SO reasonable! I found my dream tickets regardless of the headache that would come with it for trying to find deals that everyone would be comfortable for my entire family! Thank you CheapOair!

Agent knowledgeable, very patient and guided me through the whole booking procedure. I'm a regular client of Cheapoair. This is one reason why I use you instead of <Asap ticket.com> Their agent promise the world just to close the sale and turn around to deny what they promised.

I'm happy with the deal and the assistant For booking was very polite, and friendly. I received a better price with the phone call opposed to the website price. I highly recommend CheapOair for traveling. Great Overall Experience!!!

Easy to navigate and find a good deal price today which I’m happy. I was looking for a better time then I found one which make it better. Hopefully CheapOAir will offer more discounted price to compete with other travel agency.

I called your number, and the person that tried to help me was worthless, I told him that I could book a cheaper flight online, with your service and his response was, "Well, go book it then. You can’t get it cheaper than with me." Not very happy with the person that I was speaking to at all, was absolutely no help, I did book a flight cheaper than he quoted, but more expensive than I was quoted the day before, not happy with the service at all really. Paying more than I wanted to but at least the online service was good..

I had problems with your outfit. 1st the advertised price for the flight was $400. The actual price was $600 then. I had to get my card verified. Which took forever. Mostly cause your agent did not speak coherent. English. Thanks. A lot.

I got for unexpected charge without finalizing my order in this website CheapOair. Com. When I try to modified the information before finalizing the order - it automatically charge it on my card right away. When I called the staff why it automatically charge my account and automatically confirmed my reservation without finalizing my reservation. I asked for options, find me another flight with the original date and time I planned. The staff is charging double the amount I paid and flight either too early or too late to come back home. I have no options is too except to get a refund and fee of &103 in less than 5 minutes the website automatically booked your tickets. I don't recommend this service. They automatically charge your card without finalizing your reservation or modifying it. I am so disappointed for this company.

Booking the exact same round-trip flight (same dates, times, and cabin class) on CheapoAir costs $30–$40 more per person than on Priceline. Furthermore, using accumulated frequent flyer miles to book online simply doesn't work; if you call customer service, they invariably insist that those points can *only* be used for online bookings—it happens every time, and it is incredibly frustrating.

My flight was delayed by more than two and a half hours. I didn’t know the reason for the delay until the very last moment, and I wasn’t even sure whether the flight would depart at all. I did not receive any form of compensation for the inconvenience. This was my first time flying with you, and I was disappointed with the experience. Unfortunately, I will have to fly with you again on my return to Miami, and once again I will have to go through Houston before continuing to Miami, even though my preference was to fly direct.

Horrible experience. It was 24 hours before my flight & had not received a check in notice so I called United and did my check in with them. After I had completed my check in I got a message from CheapOair telling me I could check in. I went on your chat feature and said I was checked in already. All I got was a run around telling me I could check in. It was very aggregating and I just finally hung up. With that kind of service, I will never use CheapOair again and definitely won’t recommend you to anyone!!!!!

So far, all things are working well. I have travelled this way before and everything was good, so I do not anticipate any problems at this time. Perhaps when the trip is completed, there may be more to say.

We had a family emergency that necessitated rebooking our international flight. I called CheapOair for help. Luckily, Alex was assigned our case & he was WONDERFUL! He calmly explained our options & provided ideal solutions for us to save our vacation. I cannot express enough gratitude to this fine man & your company for making a terrible situation a pleasure to solve. CheapOAir has a customer for life! Thank you.

Very helpful customer service and good communication skills, professional service and good attitude towards customers and the help we need when booking a flight specifically when is for someone out of the country and they are seniors.

My daughter was traveling alone and is a nervous flyer. I paid extra for a specific seat to give her some comfort and security. Upon boarding, someone else was occupying the seat because the change had apparently never updated in the system. Both companies refunded the charges, which I appreciate, but the stress and anxiety this caused a solo traveler cannot be refunded. Families and passengers with anxiety should be aware that paid seat assignments may not always be honored.

I booked a flight on April 18, 2026. I drove two hours and showed up at the airport for check-in, only to be surprised that the ticket I booked and paid for was in someone else's name. Till now to this date my $860.13 was never returned! Long wait times on the phone and being passed from department to department. No resolution till now June 22, 2026.

Easy flight search and pay. At the start, the only thing is that I was not sure about seat selection choice and baggage allowance. I was able to understand it later. I do have a question regarding discount for seniors. I did see a link for that. Thank you.

Jasmine did just wonderful on her end and went above and beyond. She was very much looking forward to helping us with this process and we are very thankful for her continued support….

CheapOair offers great fare deals, but I found the booking experience frustrating. Several times, I selected a flight only to have the price or options change when I went to confirm. In some cases, when I tried to upgrade, I was told the option was no longer available. I noticed this happened more frequently with itineraries that used different airlines for different segments, such as one airline for the outbound flight and another for the return.

Booking these flights has been one of the worst experiences booking flights of my life. I do not recommend using this company. I am unable to select a seat or add carry-on luggage. I have had in excess of 20 emails since promoting hotels, cars, etc.

I can't se the details of my back home itinerary?? Why it's too hard to find the details but you keep asking about a review. Even the review process is too maybe rigged it keeps telling me it is too short maybe because of the 2 stars???

Worst company ever. Added fees after the trip was booked. Had to change the date because the airline and CheapOair don’t work together. Customer service called back didn’t speak any English and charged extra fees.

Troy who helped me booked over the phone was very courteous and professional. He listened to my requests, clarified and explained in details. He provided various options to help with my choices. I am happy with the service I received.

I purchased a return flight from Canada to the Philippines. I purchased the add-on insurance to cover everything. I needed to change the date for the return flight. I was charged $450CAD for the change and was told the add-ons were transferred also. I just inquired about extending my stay and found out there is no insurance carried over. Prepaid seat selection was not carried over and told flight was not able to change or cancel without total loss. The first flight was fine. Be careful and be sure of your dates as it's not easy to change and expensive. Save your money on the insurance as nothing is covered. You can't contact them either unless you are a resident os the US.

Whenever I am looking for a flight, I always go to CheapOair for flights. Whenever I have a question or need assistance on placing a flight, they are all so helpful and patient with me. For their customer service assistance is what keeps bringing me back time again and again. I get much better customer service then anywhere else.

I have been using CheapoAir for many years and very pleased with the service. Sometimes I use the CHAT feature and have had success with several online representatives. I always find cheap tickets and sometimes prices can vary in days if you are flexible.

I love it, easy to understand. It is safe. Lots of flights to choose from. Affordable flight rates. Very accommodating to your preferences. Hassle free, and nothing for them to improve. I will travel with CheapOAir again. Thank you.

They were not flexible in fixing my departure date so now, I have to spend extra money in order to get that changed. It wasn’t a good experience. I should’ve just went through American Airlines.

Booking agent misspelled my name on the reservation, in fact misspelled my name on three reservations and I've been charged a fee for cancellation of these so far. I believe these cancellation fees are not correct since the error was your part, not mine, you did it all by yourself. I am willing to file suit or to dispute charges on the credit card if these are not corrected. Spent all day on the telephone and still didn't get it corrected and one refund was done charging a fee back. I'm really upset

Affordable and acceptable. I Had to fly to see my hospitalized mother and I am a new small business owner. I can't even afford to pay myself a decent wage, but I did find affordable air fare and car rental.

It was easy to book thru CheapOair online esp for international travels. I can chose the seats and if I encounter a problem, the agent is willing to help. I have been booking with them for maybe 15 years. Thank you.

This has been the easiest and most relaxing booking experience I have ever had! I had several small trips tied into one large one, and received discounts and the option to pay over time as well! Thanks CheapOair and I am certain I will continue using your services for all my international and local travels!!

Upon booking it was smooth until the return flight I was told the promo ended and I would have to pay extra $75 for extra bag. Once I booked the flight I received an email that my bank did not approve the purchase. I called 3 times to my bank and they approved the purchase every time then I had to use a different credit card and went through the whole credit card auth with my bank approving every time. I had the worst experience with the credit card authorization department calling me all day telling me my bank was not approving the charge and when I call the bank they would tell me that Cheapoair is placing the charge then refunding it. It was the worst booking experience of my life and I have used this website in the past but never like this and in the end I was confirmed a flight but paid extra than other websites were offering for the flight.

I booked with your app last year for the same trip as this time & have been very happy. I also appreciated when you kept updated with my journey. I am elderly & the agent was patient with me as I am not savvy with online giving info, but managed with the agent's help & confirmed my booking. Thank you.

I was informed that a part of my return flight was cancelled and that I had to contact customer service for alternative options. I tried several times to contact them but the AI bot didn't understand my question and it was impossible to get in touch with a live person so my problem is still not solved!!!

Zero is really what I would like to give. CheapOair has been one of the most frustrating companies I’ve ever dealt with. I purchased airline tickets through them, and the merchant ultimately did not provide the services I paid for. Despite this, CheapOair refused to take responsibility, offered no real assistance, and repeatedly sent automated emails instead of addressing the issue.

We were helped by Jaden, who was extremely helpful, patience and followed all of our wishes. It was a great experience, we will be back :)! After several attempts (seating problems, long wait, sold out) we finally found the flight that seems to fit our plans. Thank you.

Great job great job. They seem effortless the way I had to work online and it came together perfectly. It was great working with this site. Perfect execution, great work all around. I just love the way it came together and worked for me the way I needed it to work perfectly put together. I love the way they work with me and any questions that I had answered. It was perfectly put. Love the way they put it together and needed to give me the satisfaction that I had by working with them.

I received flight “updates” by email which I thought were helpful, but when I arrived at the airport I found my flight, which, according to CheapOAir was scheduled to leave at 7:30am, was actually scheduled to leave at 6:30am. So, we had to book a new flight which was a hassle. A email from American Airlines confirmed the 6:30am departure, but by the time I saw it, it was too late. Not a great way to start a Honeymoon.

Booking my international flight took all of 10 min. I do not know how CheapOAir finds these flights. Comparing to my Google flights search, CheapOAir had the best deals to get to my destination. Very thankful.

I booked a rental car through CheapOair with Budget. Only to find out after the 2 hour counter wait time that the price quoted on CheapOair was not the price given to me at the counter. To which CheapOair replied with "Car rental booking when you booked it online the system always only gives you the price which is not included the mandatory taxes and fees as that is something which car company charges the customer and those charges are not same and depends on car company to car company, and if you have paid something to the car company directly so for those charges you need to speak with the car company directly." no resolution offered - customer has to bear the responsibility of fixing everything. To which Budget responds with take it up with CheapOair leaving the customer with no resolution. My expected counter price to be paid "Amount to be paid: $377.19" turned into $418.23 with no resolution from either Budget or CheapOair.

Unimaginably bad customer service seemingly subcontracted overseas. You have options - there are numerous websites that operate with a semblance of integrity - this group of thieves is not one of them.

We booked a round-trip flight for a third-party business associate and misspelled the names on 2 travelers. We noticed it almost immediately after finalizing the booking. I started a chat to get it fixed right away, and in summary: 1) It took 2 1/2 hours. 2) It cost 50.00. 3) Or we could have cancelled and rebooked correctly for something over 120.00. 4) I was left on hold multiple times for 10 to 15 minutes. 5) The agent called to get verbal authorization for the 50.00 fee and we could not understand a word he was saying. 6) Then the next day, the traveler noticed on the itinerary that the return flight was for exactly 24 hours later with the same exact arrival and departure times to the minute, and I don't believe for a moment we made that mistake. 7) We called customer service to get this corrected and this time it only took 1 1/2 hours. 8) 200.00 plus for cancellation and no reimbursement. 9) Or 358.00 to get it corrected to the required date. 10) So hours later and well over 400.00 later, we got it -FIXED-. Soooooooo enjoy your booking on the friendly and cheap skies of CheapO Air!

I am really upset about reservations I made for my brother **. From time I book and time I get email 6 minutes. I try cancel my reservation because date was wrong. They charge me 200$. This company scammer. Not trustworthy. I check rules of cancellation they have 24 hrs of grace. Can you explain this?

Good experience. INFORMATIVE. Provided comparative prices over several days and airlines. No hidden fees or charges. Price advertised was given along with discounts. POINTS were also given that can be used later or right away.

Nope never using them again. Fees for hotel way too much. In fact they told me was certain price and when looked at receipt it was higher than what they told me. Was told only flight routes to thailand was through middle east and later for if I went through bangkok I wouldn't have had to stop in middle east and flight would have been a lot cheaper. I've heard expedia is much better so I'll try them when I go back to thailand in january. Also couldn't cancel flight 'cause wouldn't get money back. I wanted to change it to bangkok but they said I couldn't ... Well I could but wouldn't get money back ... plus hard to understand them on phone and when I was trying book flight online they called me and it literally took over an hour to book .... NEVER AGAIN.

I was on a recent trip to China and on my return my connecting flight on AA was invalid according to the airline. I had to buy another ticket to get home and CheapOair keeps telling me the matter has been escalated but I have no resolution. Beware of doing business with them.

The booking process was very effective and easy to use. The website itself had detailed instructions that guided myself towards efficient completion of the flight booking I needed in conjunction with a road trip.

I booked my airline a while ago. It was confirmed I paid for the insurance. I paid for flexible. Dates couldn’t change my dates and insurance is now avoid. I had to book a whole Another flight to return back home now we getting these emails saying that I need to confirm my payment credit card or they gonna cancel my flight. I’ve been trying to get somebody for the last eight hours. They’re supposed to call me back within three have not received anything. My suggestion CheapOair should go out of business.

Customer service Patricia hung up on me. Confirmations weren't sent in a timely manner. I was told prices were increased, even though on the website it was still the same. The phone number the chat bot tells you to use is different than the one on the website and the one on email. Hard to get ahold of.

I've consistently relied on Cheapoair for my travel arrangements over the years, and I've never been disappointed. Their competitive pricing on flights and travel packages has always met my expectations.

Tried to cancel my flight because of medical Emergency. I purchased the protection plan. And CheapOair does not honor it. Now I know why they call it cheap o air. Would not recommend this service to anyone

Fantastic experience with CheapOair. Cline was very helpful with booking the flight and hotel for me to get my son home. My son was with a college tour group and had a medical emergency and this booking was made flawlessly. I even saved a few dollars booking through the phone.

Update- They’re at least refunding half of what I paid. After several phone calls and online chats. The individual workers were kind and I know it’s not their fault- just a bad policy.

10 hours delay without any customer care. Minimum should take us to hotel or return to customers from total tickets fees. They don't care about the customer...

She was very helpful! And was able to help me with all my needs! I appreciate it! Thank you Victoria for all the help! She was able to find a reasonable flight and matched prices with Expedia and other airlines. She was patient and professional and communicate communicated well.

A Comfortable and Pleasant Flight. 877 The cabin environment was clean and welcoming. The seating was comfortable, offering adequate space to relax during the journey. The atmosphere remained peaceful, while the cabin crew were courteous and attentive, regularly ensuring passenger comfort. A Reliable and Well-Coordinated Journey. From departure to arrival, the entire experience was consistent and dependable. Communication remained clear throughout the flight, and everything operated smoothly without any issues. Arriving on time was a fitting end to a well-organized trip.

The easy use of the online booking system was refreshing. There were no glitches, no confusing sections, or any other issues that make online booking so frustrating. I was able to select my flights and book with no issues.

I booked 2 flights and I screwed up the dates on one of them. The customer service rep helped us so much and I’m so pleased w/ the customer service and the thoughtful empathy he had w/ us to help was amazing.

Excellent cooperation and support for the confirmation of pre-booked ticket which was re-scheduled by the airline. I was informed about the changes in flight numbers but didn't know that the confirmation is necessary. I contacted Cheap-o-air and they did it.

I called today around 4 pm and was on the phone for 41 min with customer support. They transfer me 5 times to different departments and nobody was able to help me. Telling me that I did not paid for my luggage. When I purchased the ticket it said it did. Anyway they called me within 30 min the day of the purchase to tell me that and she guided me thru saying it was $90.00, now it's a chaos and I am very upset.

Great service. They took their time and explained everything thank y'all to me so I wouldn’t have a second thought about booking. The booking was great. We’ll be doing business with y’all in the near future.

Poor refund handling. Purchased "Travel Protection" which protects for flight cancellation - they don't specify that YOU cannot cancel, it is only by the airline. Horrible customer service. Gave me many options - none that were helpful. "Contact airline" - which they advised only Cheapoair could assist. Told to contact Tripmate - which was stupid because they had already told me tripmate is the insurance that would open a claim if airline cancelled the ticket - HELLOO - I just told you I am cancelling the trip. "Can I help you with a booking with more refund options" - Ok, let's upgrade this ticket for more options - To then hear "oh no" it is a completely separate booking, this one is non refundable. - Why would I want another booking if this is not needed? You feel like you are talking to a wall. "Let me check on your issue". After 1 hr on a chat, they disconnected and closed chat.

High cancellation fee, bought a tickets on phone and they charged 20% extra.

I got my ticket early and price was unreal....413.00. I couldnt believe it and that is round trip..!! Unreal price. You should always look at CheapOair for your flights. They are awesome in the dealings I have had with them.

CheapOair was an awful website to use and definitely not user-friendly. Somehow, the travel date I originally selected on the first page changed during the booking process. While I understand I should have caught it before finalizing, I still don’t understand how the date changed in the first place.

Pretty painless. Everything was pretty straightforward, and I usually don't like this kind of thing. I got a seat on a flight that I thought I wasn't going to be able to get on. I'll book through you guys again.

This company scams you by not booking what you request. I booked 2 round trip tickets as the receipt shows, but they decided to instead make them into 4 one-way tickets all booked separately which if nothing changed probably would have been fine. But, the airline AeroMexico changed the flight times for the outbound flight which was to a time not possible for us to fly. But since Aeromexico only changed the outbound flight and as far as they knew they were only responsible for that one-way flight which Aeromexico did refund but now I have an unusable return flight that Aeromexico nor cheapOAir is willing to give a refund. I have no way to use a return flight if I could not get to the destination in the first place.

My experience with CheapOair was beyond frustrating and deeply disappointing. I paid extra for travel insurance believing my ticket would be protected if an unexpected situation happened. When I needed to cancel, I provided the required documentation and still had my claim denied, leaving me to lose my ticket money. Paying for insurance that does not provide the protection you reasonably expect feels like a complete waste of money.

First, they said they would call me back in two hours, but they never did. I had to handle things as best I could because the app is in English, and I don't speak it fluently. Second, when I called to see if anyone could help me, the gentleman who answered wasn't very friendly.

The website was user-friendly. Booking was fast and easy! The deals are great, and comparing hotels was easy as well. Being able to see various hotels and flights at once made it easier to make a decision.

Run run away from Cheapoair.... They aren't honest with their service. You will lose money if you try do booking with them. No one is supposed to lose money at all. I need my full refund as soon as possible.

It's been surprising how much CheapOAir actually charges for every little step, including getting seats selected, checking in and getting boarding passes. Turns out not to be as cheap as it looks at first. A bit of a rip off.

Enough with the emails. I got the flight. Now. Leave me alone. I really don’t need to know about motel deals or cars or anything else. If I needed them, I would have asked for them when I ordered my plane ticket. Thank you so much but no thank you. Bye.

Spoke with representative Elizabeth. From start to finish, she was professional and knowledgeable. In these difficult times with uncertainties, gas hikes and airfare hikes, I found this representative very helpful and reassuring. Got her doing some searches for me before I decided. She made it a 'painless' interaction. Greatly appreciated her.

I do not know where to begin. I booked a one way plane ticket for my girlfriend. Upon payment, I noticed that the last 3 letters of her first name were omitted on the reservation. I spoke with two people online. Called 3 times and was disconnected twice. I wrote letters to two different emails, both feedback and reservations. This was all within the 1rst hour of booking. I encountered people whom could barely speak English. They just stonewalled me and sent me around in circles. Have no idea if they even listened to this very minor adjustment. Now I am trapped with unrefundable tickets, hanging in limbo, unsure how to proceed. Like pounding sand.

Why is this website giving my updates about a flight on tomorrow with Spirit Like it's still on? They need to get their computers in sync with each other. Spirit flights are DONE WITH idiots... They are sending me emails like Spirit Airline is still in business and I can go to Ohara tomorrow and Fly. WHY WHY WHY?

Good experience and I always trust this business. I have been using this website for 10 + years and always prefer to get air ticket from them. I never had any issue with ticket or travel. I buy all air tickets including International flights from here.

Won't use them again. They did complete my reservation, then sent me several messages a day telling me to check in and then never letting me check in. Finnair was the carrier but the flights were operated by American, and CheapoAir told me to check in with Finnair but Finnair told me to check in with American. American told me to check in with Finnair. I "chatted" with CheapoAir who took much of my time running me around in circles, when I finally got a human on the chat they said I had to check in at the airport. I wanted to get a seat assignment in advance though. So then I chatted with American, got a live human, got no help, then chatted with Finnair, got a live human, who finally helped me. So basically much wasted and irritating time getting to someone who could help when Cheapo gave me bad advice. SAME THING HAPPENED ON THE RETURN TRIP. Utterly useless. No cheaper than any other platform either. Don't use them.

I purchased the cancelation fee and was declined for my reimbursement. I am sorely dissatisfied with CheapOair. No longer a fan. The online chat refused to help me with reimbursement when clearly I purchased the cancelation fee just in case it was actually needed and it is needed.

Hi. After booking, in just 5 min, I found out that one of the traveler had incorrect name. Wile booking there no option to enter names at all. I was logged in my account, so I assumed that tickets will be on my name, that all. There was just one option just go straight to the payments. So I did that. After reading my reservation printout, I found wrong name on one of the travelers. I asked agent to fix this right away.. Unfortunately he was not able to help me. I had to pay penalty for cancelation, 100$, and do new booking. At this time there was clear option to enter names, and passport info. So, BE VERY CAREFULLY by using this website. They charge You money for website page mistakes. And, I am not making this up. I am working with computers for my lifetime, and I do know what I am doing.

Complete scam. I was pressured to hurry and disconnected after receiving a quote for main cabin flight. When he called back, he switched it to economy but did not tell me, and he rushed me to pay. American Airlines told me they overcharged me by $150. And then my flights were not main cabin and not flexible in case of emergency. And I had an emergency! I called CheapO over and over again. But they disconnected the calls. I had to buy an additional flight from the airline. Customer service has had me on hold now that I am back for hours. Never again.

In February I booked a flight to Europe and my flight is in May due to medical reasons. I had to cancel and they do not give you a refund. They want to charge you a thousand dollars to reschedule a different date. Unbelievable, terrible service. Do not buy any tickets from Cheapoair. They really suck. What a ripoff.

Easy peasy! Thank you! I found the perfect times at a reasonable price and I'm excited to have it completed and booked!

Great and always easy way to book a flight, never had an issue with ChepOair. Great prices, great options, super friendly website. Multiple destinations that can connect you all around the world. More than happy to keep booking through this website

We were pleasantly surprised to receive an offer from CheapOair for travel protection and benefits at a reduced price. Thank you so much! The agent was very professional and helpful. I would recommend CheapOair to everyone!

Warning to travelers: I booked a flight through Cheapoair and my experience has been extremely stressful. My ticket issue remains unresolved, customer support stopped responding, and I missed my planned return because of the situation. I made multiple attempts to contact the company but could not get clear help or a resolution timeline. Before booking with this company, I strongly recommend researching recent customer experiences carefully and considering whether you are comfortable dealing with delayed or missing support if a problem happens. I am still hoping for a resolution, but I want other travelers to be aware of my experience.

How do you deal with Cheapoair? You run ... as fast as you can and find another provider. They managed to force an authorization on a credit card that was declined by looking at the history of bookings to locate the CCV and Expiry date. I purposely input the wrong CCV and expiry to buy some time to confirm details. Now it's been at least 13 hours trying to deal with a reservation and the tying up of funds on a credit card. No one seems to give a rat's butt about anything. You tell them you don't have cell service when in the USA and they offer to call you there. How frustrated can a company make you. What they did was Negligence in my mind. Credit card details are private and not shared ... They are given in trust for that transaction only. Being on hold for 1.5 hours to speak to someone - then they transfer you to someone you don't need to speak to. Is this the meaning of: Get your customer to pay more and expect less?

The process of booking a flight from Chicago to Bangkok and back was seamless. I am very happy with the price and the service. I would not hesitate to recommend this company and will use their services again for my international travel.

I had booked a roundtrip flight per the booking number #**. The confirmation requested seat selection, which it didn't have, and baggage which I had already paid for in the original booking. I asked online with a rep about the confirmation and I was told that everything was done and I would receive a booking pass emailed to me. I didn't receive that, but received an email telling me that I hadn't finished the process and the ticket price had gone up. So I ended up having to have this booking canceled and rebook the flight with a increase in cost of $200. I think this was very unfair to me especially since I asked specifically if I needed to do anything else to complete my transaction and was told no. I had to rebook my flight with booking #**.

Chat function does not have people who respond to your questions. I didn't get a boarding pass and my first and middle names are one big name. Nobody helps. Waited 10 minutes after they connected and didn't respond to any message. Like are you there?

Tanya was really great with assisting me in my flight, even when things were not working out properly, she remained patient and worked with me until the flight was completely booked. I will definitely use this service again to purchase flights or travel accommodations.

Disappointed this time, just a name change and they ask for $100.00. Everything is getting too pricey. They offer me better seats if I buy extra package and that didn't happen either. Not the best customer service this time. Too many transfers to different departments and nothing got fixed.

I have been a CheapOair customer for some years now. My last two experiences with them has caused me to cancel my membership and I will never use them again. Dishonest people.

I paid for baggage both ways but it is showing I only paid for my bag going to SJU but not returning. I know I paid 35 dollars to SJU and 45 Dollars back to MCO but it isn't showing the return to MCO charge.

After spending a lot of time trying to get my flights and getting nowhere a representative of CheapOair called and graciously fixed all my problems. Truly a blessing and really appreciated her endeavors.

It was quick, easy and not expensive at all. I’m completely satisfied, will recommend definitely and be a returning customer real soon. I was able to find a round trip with American Airlines, a great airline.

I have a future flight coming up within a few weeks. With everything going on with fuel and Hantavirus spreading I wanted to buy insurance, I was told that I could not buy. I will neve use this site again.

Appreciate the help from your staff. Really knowledgeable and helpful from the questions that I was asking. AFFIRM was not helpful at the situation but was able to use it when I logged into my email account. Great. Thanks.

I was confused because I was given a 6 digit confirmation number but my email was telling me a booking 8 digits. I was going crazy thinking AI had messed me up. I felt like a the biggest idiot. The agents do a great job at Cheapoair. Thanks again!

I booked a flight to Pennsylvania, but instead of going to Philadelphia, it will go to Pittsburgh. Tried to change location or get some credit to apply to fix the mistake. They would not give credit so, I would lose 1,200 I paid already and be recharged a whole another amount on top of the money I spent for nothing.

Polite, professional, efficient, exceeded expectations. Got the flight with available discounts. Polite, professional,

Great service. Please maintain your good service especially when cancelling flights or rescheduling it because of valid reasons like Covid or any medical conditions that is paramount to other passengers' safety and health. I have a bad experience on this when I was contracted with Covid and the ticket was paid several months prior. Keep up the good work!

While booking my flight online I opted for the upgrade to allow me to select my seats and have 1 free checked bag for each of our 4 family members. After several attempts to make this choice I resigned myself to the basic economy class tickets. I then paid an additional $491 to select my seats, but there was no option to purchase a plan for checked bags. I can only assume it will cost me an additional $400 for 4 checked bags.

I tried online to book my flight & for some reason it didn’t go through, even after trying several times. I got a phone call from an agent name Ika who worked very hard to get my flights through & she did!! She was definitely An Angel for me.

I booked a hotel room through CheapOair and the listing clearly stated “free cancellation until May 17.” However, when I tried to cancel on May 6, they suddenly wanted to charge me a $33.28 service fee plus a $25 cancellation fee. This is misleading and not transparent. If a booking is advertised as “free cancellation,” customers should not be surprised with hidden fees afterward. Experiences like this seriously damage trust in the platform. I recommend everyone read the terms very carefully and keep screenshots of the booking conditions. Unfortunately, my experience was very disappointing.

You didn't tell me I was booking the wrong date!!!! Now I have to call and cancel. What a scam.

Thank you! Agent Shain was very helpful. When I was booking online they changed my return date. Then I made a call. Your agent was able to give me return flight for the date I wanted. He also ordered wheelchair to make this trip easier.

Just try to get your $ back after a cancellation! They won't talk with you!

As a first time user, this app helps me to find the competitive ticket price with other travel providers. I was booked for my international flight easily and I applied the promo code, flexible date and many options for helping me out with cars or hotel. I hope there will be more promo, and consistently keep the best travel provider.

It was easy/simple. When I had to reach out to CheapOair customer service was great. Great as in clear speaking/with knowledge to address my situation. Also informed me if further assistance was needed I was welcome to call back.

I booked a round trip flight with you guys and when I called Frontier last night I was told I only had a one ticket. I had to pay double for the return flight. This had really upset me. I will never use you again.

All was good until finding out return flight has a 20 hour layover in Denver. On May 25th to the 26th. Now I am on the phone with customer service. This is not acceptable for me. When booking a round trip ticket a major note should pop up with a situation such as this.

The service provided by your agent was quite clear and informative and done professionally. Especially in this period when Spirit Airline closed down the agent was able reassure me and assisted in getting a new booking.

This ticket sales place is biggest scam. I purchased tickets but found out they have not included carry on to the plane. I ended up 4 x $65 both ways for our two carry-ons.

Very clear, quick, and easy to understand. Always travel by air using COA. Thank you as always for all your support. Had some issues in the past and always had a good and clear guidance from COA. Thank you, as always.

I booked a flight for June 20 and I continued checking and paying before I noticed it got booked for the 19th. I immediately got a text saying you give me a different date so I called and was told if I wanted to change you would charge me twenty dollars to cancel and then 84 dollars to book the next day. I feel like you tried to scam me out of over 100 dollars so I said I would keep the mistake flight. I will be skeptical to ever use your service again!

I want to thank Amy for her patience while I changed my booking of 4/29/26 to a new booking on 4/30/26. She explained everything and assured me it was not my fault. A HUGE THANK YOU Amy. If I ever call in again I would hope to get Amy again. I forgot to mention that I need a wheelchair.

For some reason, the itinerary information provided by CheapO Air is always incomplete. It does not show our connection information or seat assignments. For the 3 of us that are traveling internationally it is crucial to keep an eye on ALL of the information relative to our trip, especially since it is out of our control and frequently changes.

I am searching Flight from North America to Asia on the official site of Cathay Pacific this afternoon and found a suitable itinerary in Business Class at a reasonable price of CA$8220. When I get to the payment don't know why it jumped to CHEAPOAIR... I am thinking if price is right, I don't mind which company I booked with. Then I filled all info and check one more time with the date and flight time and PAID with my credit card. I received email confirmation as normal but when I tried to book seats in advance and found I was assigned seat 58G on my first flight from Toronto to Taipei it is definitely not Business Class.

Been having trouble booking a flight for my and my twins since I'm flying solo. Every other app charging extra for infant seat. Found this app and was so easy to use and navigate through the app to choose my options. Definitely will be using app for future flights travels.

We did book a flight and paid for the flight but beware, after the flight was confirmed paid for, they have been trying to charge my card several times for different amounts almost daily (about a week now) I'm very upset and now I have to cancel my card.

We booked a flight with Cheapoair and noticed when we received the confirmation that my wife's name was misspelled. We called and asked them the correct the mistake, but they told us that we had to pay $200 to make the correction claiming that it wasn't their agent who made it! Anyone who has talked with their agents know that they speak little English with a heavy accent and have serious problems spelling names. In addition, the background noise is intolerable! We will never book with them again!

I was totally confused at trying to book connecting flights on separate airlines. ONE call to CheapOair and the consultant Jeffrey was more than helpful. As I had already looked at flights, Jeffrey looked at what I found and help me minimize my layover times, thank you Jeffrey!

Agent Chuck was very nice and knowledgeable. Chuck made sure everything was confirmed and correct before ending the call. I wish we had more customer service representative that displayed the kindness, concern, and knowledge that Chuck did. Very happy with his service. Excellent Service! 5 🌟 🌟🌟🌟🌟

I have used CheapOair for many trips in the last few years and have been pretty satisfied. This time it is the complete opposite. I was notified that my return trip was changed but before I could make sure I could be picked up at the different time I tried to select the flight I wanted and the link no longer worked. I tried there email me link, nothing. I tried calling and was told the selections would be emailed to me. Nothing. Now I'm getting ready to leave in a week and have no idea what my return trip is going to be. I have to arrange my pickup and my house/dog sitter but CheapOair is not helping me. I hope they see this and help me make the arrangements. I'm not confident it will happen though

In addition to the ticket charge, I was charged $40 as a platform fee, which is unacceptable, and I must get that refunded. You are in the business of selling tickets, and you are paid commission by airlines, but charging platform fees in front is not legal. Also, it was not disclosed to or clear to the customer at the time of ticket purchase. I paid $40 as the remaining balance of the ticket, and not as platform charges. Also, the company, even when airlines offered baggage, the ticket company started marketing baggage, hiding the actual baggage allowed by airlines!

I canceled my flight due to the higher prices after I tried to change the dates of my trip planned to be at the end of August 2026. I called customer service, and it was impossible to communicate with the agent due to the language barrier. Now, I don't have more options, just to receive the credit and fly with the same airline and the worst of everything is this condition "When booking a trip with your airline credit, you will be responsible for any CheapOair service fees, applicable airline change fees of $210.00 per person, and any difference in airfare" basically I waste my money, please be aware before to buy tickets it's not any guarantee.

People are a joke. Called to change date of flight that was booked over a month away from. Now and was told I had to pay an additional $390 fee to do so. The original ticket was $285ish. They said it was a change fee and when I told them their change fee was more expensive than booking another flight and that I felt that is what they were doing was told that is what the airline tells them to charge but after contacting the airline and finding out that is false the guy that spoke very little English said that what I was told by the airline was wrong.

I did not want the "Protection Plan", but it was somehow added without my knowledge, because the item was not listed when I was making the payment. This is a cheating business practice. The detailed breakdown of charges should be itemized for client's final review before confirming the payment.

Absolute nightmare!!! I reserve Tickets early so they could be cheaper. They booked me with Turkish Airlines after a few weeks of booking the tickets. I found out that we have to change our plans on travel. I called requesting airline credits. I was charged a $220 cancellation fee, and I was told I couldn’t use the airline credits with the airline directly when it came back to rebook the tickets. I knew I had to pay the fair difference, which had gone up, which is fine but they tried to charge me another $135 additional fee plus more taxes and fees.

Absolute best way to plan a trip. CheapOair makes it easy to make plans. I use the website every year and for every trip. So easy. Highly recommended. The pricing makes it easy to take a trip. Affordable and a lot of flights to choose from.

Very poor customer service to date. Airline supposedly changed itinerary. However you can’t get through to CheapOair to coordinate: and when they call you can’t understand them or they magically have a bad connection and can’t hear you.

It’s an overcharging price causing by misleading website. I had chosen the round trip dates on the very top of the website as May 14-May 17, however at the bottom has several options that leads to different dates of flight back, that’s why I have to changed my flight date back to May 17 from May 19, 2026. I got charged a round trip ticket of $296.80 plus the changed ticket of $185 while the insurance charged of $41.38. So all of this round trip ticket cost me $523.18!! When I asked customer service Sharon loc: PNQ she said if I want to cancel I will get the refund in 7-10 business days for $481.80 plus $23.18 insurance refund only! And I have to pay another $75 cancellation fee!!! This is very ripped off!!!

The representative was very nice, helpful, and polite. He was extremely patient and assisted me in securing the same flight as my family members so we could travel together. I truly appreciated his effort and kindness.

CheapOair helped me book my flight, rent my car, and book a motel at the best price possible. Although it was a lot of decisions to make, their web site was easy to use, and when I did need to speak with a representative, they were able to answer my questions and were very polite.

I had a great experience booking with CheapOair, this is my second time booking my flight with them. I got the cheapest flight online. It's easy and can compare prices for my flight. The agent who called me for the confirmation is so polite and helpful. And definitely I'll get my next travel flight with them.

I love CheapOair but every time I try to buy the tickets, someone call me from CheapO and try scam me. I have been scammed before, but not this time. I was booking 3 international tickets, and the prices it gave me was very good so I jumped and try to book it, but it did not go through because the price went up by 100 that's when that agent calls me and tells me the process went up 800. I was looking on my screen, that it was only 100, but she was saying 4700, where on my screen it was 4000 and some change, not sure how they can do that. I don't know if they really work for them or what, but very poor experience with the agents.

Very easy to navigate, and found a great price. I highly recommend using this service on your next trip. I was desperate to find alternative means to travel, and this was it. Take it from me, this is the real cheap fare.

Good experience. Thanks very very much for this adventure. Booking was a little confusing at first. But we got thru is OK I think. Let's hope I catch my flight and all on time. I would like to print out my Booking/Itinerary. Not sure if I can do it from here. Have a good day, there.

I had the worst experience ever. The price looked cheaper at first, but the service was absolutely terrible. There was zero customer service, zero communication, and the staff were very rude and disrespectful. I was overcharged and felt completely scammed. When I asked for help changing my ticket, they refused to assist me. This has been one of the worst customer service experiences I’ve ever had. I wouldn’t recommend them at all. Just charge me to cancel my ticket. I booked my tickets not even 20 minutes ago.

Every time I need to fly, for business or vacation, I always look first at the airlines then I look at here, and I always buy my tickets from this website, it is easy, fast and always very good!!! Thanks!!

I’m not happy with the agent that I was talking to about my trip to Bangkok! Being a regular member of CheapOair I was not given much priority or option to get on my journey! Getting more incentives and priority to members!

I’m so happy that it easier to use app than my computer but not happy with picking the sets that I have to pay, feel unfair and I don’t know how to add my checking bag 🤷‍♀️. Thank you.

Money Hungry CheapOair Service. This is my first experience with CheapOair and it would be the last one. For the flight from CMH to JFK, I ended on paying $2839.55 even after booking three months in advance. When I see the details on receipts, the cost for airfare is $1800 which is expected for 3 people, but rest is for the CheapOair service.