CheapOair Reviews

Excellent cooperation and support for the confirmation of pre-booked ticket which was re-scheduled by the airline. I was informed about the changes in flight numbers but didn't know that the confirmation is necessary. I contacted Cheap-o-air and they did it.

I called today around 4 pm and was on the phone for 41 min with customer support. They transfer me 5 times to different departments and nobody was able to help me. Telling me that I did not paid for my luggage. When I purchased the ticket it said it did. Anyway they called me within 30 min the day of the purchase to tell me that and she guided me thru saying it was $90.00, now it's a chaos and I am very upset.

Great service. They took their time and explained everything thank y'all to me so I wouldn’t have a second thought about booking. The booking was great. We’ll be doing business with y’all in the near future.

Poor refund handling. Purchased "Travel Protection" which protects for flight cancellation - they don't specify that YOU cannot cancel, it is only by the airline. Horrible customer service. Gave me many options - none that were helpful. "Contact airline" - which they advised only Cheapoair could assist. Told to contact Tripmate - which was stupid because they had already told me tripmate is the insurance that would open a claim if airline cancelled the ticket - HELLOO - I just told you I am cancelling the trip. "Can I help you with a booking with more refund options" - Ok, let's upgrade this ticket for more options - To then hear "oh no" it is a completely separate booking, this one is non refundable. - Why would I want another booking if this is not needed? You feel like you are talking to a wall. "Let me check on your issue". After 1 hr on a chat, they disconnected and closed chat.

High cancellation fee, bought a tickets on phone and they charged 20% extra.

I got my ticket early and price was unreal....413.00. I couldnt believe it and that is round trip..!! Unreal price. You should always look at CheapOair for your flights. They are awesome in the dealings I have had with them.

CheapOair was an awful website to use and definitely not user-friendly. Somehow, the travel date I originally selected on the first page changed during the booking process. While I understand I should have caught it before finalizing, I still don’t understand how the date changed in the first place.

Pretty painless. Everything was pretty straightforward, and I usually don't like this kind of thing. I got a seat on a flight that I thought I wasn't going to be able to get on. I'll book through you guys again.

This company scams you by not booking what you request. I booked 2 round trip tickets as the receipt shows, but they decided to instead make them into 4 one-way tickets all booked separately which if nothing changed probably would have been fine. But, the airline AeroMexico changed the flight times for the outbound flight which was to a time not possible for us to fly. But since Aeromexico only changed the outbound flight and as far as they knew they were only responsible for that one-way flight which Aeromexico did refund but now I have an unusable return flight that Aeromexico nor cheapOAir is willing to give a refund. I have no way to use a return flight if I could not get to the destination in the first place.

My experience with CheapOair was beyond frustrating and deeply disappointing. I paid extra for travel insurance believing my ticket would be protected if an unexpected situation happened. When I needed to cancel, I provided the required documentation and still had my claim denied, leaving me to lose my ticket money. Paying for insurance that does not provide the protection you reasonably expect feels like a complete waste of money.

First, they said they would call me back in two hours, but they never did. I had to handle things as best I could because the app is in English, and I don't speak it fluently. Second, when I called to see if anyone could help me, the gentleman who answered wasn't very friendly.

The website was user-friendly. Booking was fast and easy! The deals are great, and comparing hotels was easy as well. Being able to see various hotels and flights at once made it easier to make a decision.

Run run away from Cheapoair.... They aren't honest with their service. You will lose money if you try do booking with them. No one is supposed to lose money at all. I need my full refund as soon as possible.

It's been surprising how much CheapOAir actually charges for every little step, including getting seats selected, checking in and getting boarding passes. Turns out not to be as cheap as it looks at first. A bit of a rip off.

Enough with the emails. I got the flight. Now. Leave me alone. I really don’t need to know about motel deals or cars or anything else. If I needed them, I would have asked for them when I ordered my plane ticket. Thank you so much but no thank you. Bye.

Spoke with representative Elizabeth. From start to finish, she was professional and knowledgeable. In these difficult times with uncertainties, gas hikes and airfare hikes, I found this representative very helpful and reassuring. Got her doing some searches for me before I decided. She made it a 'painless' interaction. Greatly appreciated her.

I do not know where to begin. I booked a one way plane ticket for my girlfriend. Upon payment, I noticed that the last 3 letters of her first name were omitted on the reservation. I spoke with two people online. Called 3 times and was disconnected twice. I wrote letters to two different emails, both feedback and reservations. This was all within the 1rst hour of booking. I encountered people whom could barely speak English. They just stonewalled me and sent me around in circles. Have no idea if they even listened to this very minor adjustment. Now I am trapped with unrefundable tickets, hanging in limbo, unsure how to proceed. Like pounding sand.

Why is this website giving my updates about a flight on tomorrow with Spirit Like it's still on? They need to get their computers in sync with each other. Spirit flights are DONE WITH idiots... They are sending me emails like Spirit Airline is still in business and I can go to Ohara tomorrow and Fly. WHY WHY WHY?

Good experience and I always trust this business. I have been using this website for 10 + years and always prefer to get air ticket from them. I never had any issue with ticket or travel. I buy all air tickets including International flights from here.

Won't use them again. They did complete my reservation, then sent me several messages a day telling me to check in and then never letting me check in. Finnair was the carrier but the flights were operated by American, and CheapoAir told me to check in with Finnair but Finnair told me to check in with American. American told me to check in with Finnair. I "chatted" with CheapoAir who took much of my time running me around in circles, when I finally got a human on the chat they said I had to check in at the airport. I wanted to get a seat assignment in advance though. So then I chatted with American, got a live human, got no help, then chatted with Finnair, got a live human, who finally helped me. So basically much wasted and irritating time getting to someone who could help when Cheapo gave me bad advice. SAME THING HAPPENED ON THE RETURN TRIP. Utterly useless. No cheaper than any other platform either. Don't use them.

I purchased the cancelation fee and was declined for my reimbursement. I am sorely dissatisfied with CheapOair. No longer a fan. The online chat refused to help me with reimbursement when clearly I purchased the cancelation fee just in case it was actually needed and it is needed.

Hi. After booking, in just 5 min, I found out that one of the traveler had incorrect name. Wile booking there no option to enter names at all. I was logged in my account, so I assumed that tickets will be on my name, that all. There was just one option just go straight to the payments. So I did that. After reading my reservation printout, I found wrong name on one of the travelers. I asked agent to fix this right away.. Unfortunately he was not able to help me. I had to pay penalty for cancelation, 100$, and do new booking. At this time there was clear option to enter names, and passport info. So, BE VERY CAREFULLY by using this website. They charge You money for website page mistakes. And, I am not making this up. I am working with computers for my lifetime, and I do know what I am doing.

Complete scam. I was pressured to hurry and disconnected after receiving a quote for main cabin flight. When he called back, he switched it to economy but did not tell me, and he rushed me to pay. American Airlines told me they overcharged me by $150. And then my flights were not main cabin and not flexible in case of emergency. And I had an emergency! I called CheapO over and over again. But they disconnected the calls. I had to buy an additional flight from the airline. Customer service has had me on hold now that I am back for hours. Never again.

In February I booked a flight to Europe and my flight is in May due to medical reasons. I had to cancel and they do not give you a refund. They want to charge you a thousand dollars to reschedule a different date. Unbelievable, terrible service. Do not buy any tickets from Cheapoair. They really suck. What a ripoff.

Easy peasy! Thank you! I found the perfect times at a reasonable price and I'm excited to have it completed and booked!

Great and always easy way to book a flight, never had an issue with ChepOair. Great prices, great options, super friendly website. Multiple destinations that can connect you all around the world. More than happy to keep booking through this website

We were pleasantly surprised to receive an offer from CheapOair for travel protection and benefits at a reduced price. Thank you so much! The agent was very professional and helpful. I would recommend CheapOair to everyone!

Warning to travelers: I booked a flight through Cheapoair and my experience has been extremely stressful. My ticket issue remains unresolved, customer support stopped responding, and I missed my planned return because of the situation. I made multiple attempts to contact the company but could not get clear help or a resolution timeline. Before booking with this company, I strongly recommend researching recent customer experiences carefully and considering whether you are comfortable dealing with delayed or missing support if a problem happens. I am still hoping for a resolution, but I want other travelers to be aware of my experience.

How do you deal with Cheapoair? You run ... as fast as you can and find another provider. They managed to force an authorization on a credit card that was declined by looking at the history of bookings to locate the CCV and Expiry date. I purposely input the wrong CCV and expiry to buy some time to confirm details. Now it's been at least 13 hours trying to deal with a reservation and the tying up of funds on a credit card. No one seems to give a rat's butt about anything. You tell them you don't have cell service when in the USA and they offer to call you there. How frustrated can a company make you. What they did was Negligence in my mind. Credit card details are private and not shared ... They are given in trust for that transaction only. Being on hold for 1.5 hours to speak to someone - then they transfer you to someone you don't need to speak to. Is this the meaning of: Get your customer to pay more and expect less?

The process of booking a flight from Chicago to Bangkok and back was seamless. I am very happy with the price and the service. I would not hesitate to recommend this company and will use their services again for my international travel.

I had booked a roundtrip flight per the booking number #**. The confirmation requested seat selection, which it didn't have, and baggage which I had already paid for in the original booking. I asked online with a rep about the confirmation and I was told that everything was done and I would receive a booking pass emailed to me. I didn't receive that, but received an email telling me that I hadn't finished the process and the ticket price had gone up. So I ended up having to have this booking canceled and rebook the flight with a increase in cost of $200. I think this was very unfair to me especially since I asked specifically if I needed to do anything else to complete my transaction and was told no. I had to rebook my flight with booking #**.

Chat function does not have people who respond to your questions. I didn't get a boarding pass and my first and middle names are one big name. Nobody helps. Waited 10 minutes after they connected and didn't respond to any message. Like are you there?

Tanya was really great with assisting me in my flight, even when things were not working out properly, she remained patient and worked with me until the flight was completely booked. I will definitely use this service again to purchase flights or travel accommodations.

Disappointed this time, just a name change and they ask for $100.00. Everything is getting too pricey. They offer me better seats if I buy extra package and that didn't happen either. Not the best customer service this time. Too many transfers to different departments and nothing got fixed.

I have been a CheapOair customer for some years now. My last two experiences with them has caused me to cancel my membership and I will never use them again. Dishonest people.

I paid for baggage both ways but it is showing I only paid for my bag going to SJU but not returning. I know I paid 35 dollars to SJU and 45 Dollars back to MCO but it isn't showing the return to MCO charge.

After spending a lot of time trying to get my flights and getting nowhere a representative of CheapOair called and graciously fixed all my problems. Truly a blessing and really appreciated her endeavors.

It was quick, easy and not expensive at all. I’m completely satisfied, will recommend definitely and be a returning customer real soon. I was able to find a round trip with American Airlines, a great airline.

I have a future flight coming up within a few weeks. With everything going on with fuel and Hantavirus spreading I wanted to buy insurance, I was told that I could not buy. I will neve use this site again.

Appreciate the help from your staff. Really knowledgeable and helpful from the questions that I was asking. AFFIRM was not helpful at the situation but was able to use it when I logged into my email account. Great. Thanks.

I was confused because I was given a 6 digit confirmation number but my email was telling me a booking 8 digits. I was going crazy thinking AI had messed me up. I felt like a the biggest idiot. The agents do a great job at Cheapoair. Thanks again!

I booked a flight to Pennsylvania, but instead of going to Philadelphia, it will go to Pittsburgh. Tried to change location or get some credit to apply to fix the mistake. They would not give credit so, I would lose 1,200 I paid already and be recharged a whole another amount on top of the money I spent for nothing.

Polite, professional, efficient, exceeded expectations. Got the flight with available discounts. Polite, professional,

Great service. Please maintain your good service especially when cancelling flights or rescheduling it because of valid reasons like Covid or any medical conditions that is paramount to other passengers' safety and health. I have a bad experience on this when I was contracted with Covid and the ticket was paid several months prior. Keep up the good work!

While booking my flight online I opted for the upgrade to allow me to select my seats and have 1 free checked bag for each of our 4 family members. After several attempts to make this choice I resigned myself to the basic economy class tickets. I then paid an additional $491 to select my seats, but there was no option to purchase a plan for checked bags. I can only assume it will cost me an additional $400 for 4 checked bags.

I tried online to book my flight & for some reason it didn’t go through, even after trying several times. I got a phone call from an agent name Ika who worked very hard to get my flights through & she did!! She was definitely An Angel for me.

I booked a hotel room through CheapOair and the listing clearly stated “free cancellation until May 17.” However, when I tried to cancel on May 6, they suddenly wanted to charge me a $33.28 service fee plus a $25 cancellation fee. This is misleading and not transparent. If a booking is advertised as “free cancellation,” customers should not be surprised with hidden fees afterward. Experiences like this seriously damage trust in the platform. I recommend everyone read the terms very carefully and keep screenshots of the booking conditions. Unfortunately, my experience was very disappointing.

You didn't tell me I was booking the wrong date!!!! Now I have to call and cancel. What a scam.

Thank you! Agent Shain was very helpful. When I was booking online they changed my return date. Then I made a call. Your agent was able to give me return flight for the date I wanted. He also ordered wheelchair to make this trip easier.

Just try to get your $ back after a cancellation! They won't talk with you!

As a first time user, this app helps me to find the competitive ticket price with other travel providers. I was booked for my international flight easily and I applied the promo code, flexible date and many options for helping me out with cars or hotel. I hope there will be more promo, and consistently keep the best travel provider.

It was easy/simple. When I had to reach out to CheapOair customer service was great. Great as in clear speaking/with knowledge to address my situation. Also informed me if further assistance was needed I was welcome to call back.

I booked a round trip flight with you guys and when I called Frontier last night I was told I only had a one ticket. I had to pay double for the return flight. This had really upset me. I will never use you again.

All was good until finding out return flight has a 20 hour layover in Denver. On May 25th to the 26th. Now I am on the phone with customer service. This is not acceptable for me. When booking a round trip ticket a major note should pop up with a situation such as this.

The service provided by your agent was quite clear and informative and done professionally. Especially in this period when Spirit Airline closed down the agent was able reassure me and assisted in getting a new booking.

This ticket sales place is biggest scam. I purchased tickets but found out they have not included carry on to the plane. I ended up 4 x $65 both ways for our two carry-ons.

Very clear, quick, and easy to understand. Always travel by air using COA. Thank you as always for all your support. Had some issues in the past and always had a good and clear guidance from COA. Thank you, as always.

I booked a flight for June 20 and I continued checking and paying before I noticed it got booked for the 19th. I immediately got a text saying you give me a different date so I called and was told if I wanted to change you would charge me twenty dollars to cancel and then 84 dollars to book the next day. I feel like you tried to scam me out of over 100 dollars so I said I would keep the mistake flight. I will be skeptical to ever use your service again!

I want to thank Amy for her patience while I changed my booking of 4/29/26 to a new booking on 4/30/26. She explained everything and assured me it was not my fault. A HUGE THANK YOU Amy. If I ever call in again I would hope to get Amy again. I forgot to mention that I need a wheelchair.

For some reason, the itinerary information provided by CheapO Air is always incomplete. It does not show our connection information or seat assignments. For the 3 of us that are traveling internationally it is crucial to keep an eye on ALL of the information relative to our trip, especially since it is out of our control and frequently changes.

I am searching Flight from North America to Asia on the official site of Cathay Pacific this afternoon and found a suitable itinerary in Business Class at a reasonable price of CA$8220. When I get to the payment don't know why it jumped to CHEAPOAIR... I am thinking if price is right, I don't mind which company I booked with. Then I filled all info and check one more time with the date and flight time and PAID with my credit card. I received email confirmation as normal but when I tried to book seats in advance and found I was assigned seat 58G on my first flight from Toronto to Taipei it is definitely not Business Class.

Been having trouble booking a flight for my and my twins since I'm flying solo. Every other app charging extra for infant seat. Found this app and was so easy to use and navigate through the app to choose my options. Definitely will be using app for future flights travels.

We did book a flight and paid for the flight but beware, after the flight was confirmed paid for, they have been trying to charge my card several times for different amounts almost daily (about a week now) I'm very upset and now I have to cancel my card.

We booked a flight with Cheapoair and noticed when we received the confirmation that my wife's name was misspelled. We called and asked them the correct the mistake, but they told us that we had to pay $200 to make the correction claiming that it wasn't their agent who made it! Anyone who has talked with their agents know that they speak little English with a heavy accent and have serious problems spelling names. In addition, the background noise is intolerable! We will never book with them again!

I was totally confused at trying to book connecting flights on separate airlines. ONE call to CheapOair and the consultant Jeffrey was more than helpful. As I had already looked at flights, Jeffrey looked at what I found and help me minimize my layover times, thank you Jeffrey!

Agent Chuck was very nice and knowledgeable. Chuck made sure everything was confirmed and correct before ending the call. I wish we had more customer service representative that displayed the kindness, concern, and knowledge that Chuck did. Very happy with his service. Excellent Service! 5 🌟 🌟🌟🌟🌟

I have used CheapOair for many trips in the last few years and have been pretty satisfied. This time it is the complete opposite. I was notified that my return trip was changed but before I could make sure I could be picked up at the different time I tried to select the flight I wanted and the link no longer worked. I tried there email me link, nothing. I tried calling and was told the selections would be emailed to me. Nothing. Now I'm getting ready to leave in a week and have no idea what my return trip is going to be. I have to arrange my pickup and my house/dog sitter but CheapOair is not helping me. I hope they see this and help me make the arrangements. I'm not confident it will happen though

In addition to the ticket charge, I was charged $40 as a platform fee, which is unacceptable, and I must get that refunded. You are in the business of selling tickets, and you are paid commission by airlines, but charging platform fees in front is not legal. Also, it was not disclosed to or clear to the customer at the time of ticket purchase. I paid $40 as the remaining balance of the ticket, and not as platform charges. Also, the company, even when airlines offered baggage, the ticket company started marketing baggage, hiding the actual baggage allowed by airlines!

I canceled my flight due to the higher prices after I tried to change the dates of my trip planned to be at the end of August 2026. I called customer service, and it was impossible to communicate with the agent due to the language barrier. Now, I don't have more options, just to receive the credit and fly with the same airline and the worst of everything is this condition "When booking a trip with your airline credit, you will be responsible for any CheapOair service fees, applicable airline change fees of $210.00 per person, and any difference in airfare" basically I waste my money, please be aware before to buy tickets it's not any guarantee.

People are a joke. Called to change date of flight that was booked over a month away from. Now and was told I had to pay an additional $390 fee to do so. The original ticket was $285ish. They said it was a change fee and when I told them their change fee was more expensive than booking another flight and that I felt that is what they were doing was told that is what the airline tells them to charge but after contacting the airline and finding out that is false the guy that spoke very little English said that what I was told by the airline was wrong.

I did not want the "Protection Plan", but it was somehow added without my knowledge, because the item was not listed when I was making the payment. This is a cheating business practice. The detailed breakdown of charges should be itemized for client's final review before confirming the payment.

Absolute nightmare!!! I reserve Tickets early so they could be cheaper. They booked me with Turkish Airlines after a few weeks of booking the tickets. I found out that we have to change our plans on travel. I called requesting airline credits. I was charged a $220 cancellation fee, and I was told I couldn’t use the airline credits with the airline directly when it came back to rebook the tickets. I knew I had to pay the fair difference, which had gone up, which is fine but they tried to charge me another $135 additional fee plus more taxes and fees.

Absolute best way to plan a trip. CheapOair makes it easy to make plans. I use the website every year and for every trip. So easy. Highly recommended. The pricing makes it easy to take a trip. Affordable and a lot of flights to choose from.

Very poor customer service to date. Airline supposedly changed itinerary. However you can’t get through to CheapOair to coordinate: and when they call you can’t understand them or they magically have a bad connection and can’t hear you.

It’s an overcharging price causing by misleading website. I had chosen the round trip dates on the very top of the website as May 14-May 17, however at the bottom has several options that leads to different dates of flight back, that’s why I have to changed my flight date back to May 17 from May 19, 2026. I got charged a round trip ticket of $296.80 plus the changed ticket of $185 while the insurance charged of $41.38. So all of this round trip ticket cost me $523.18!! When I asked customer service Sharon loc: PNQ she said if I want to cancel I will get the refund in 7-10 business days for $481.80 plus $23.18 insurance refund only! And I have to pay another $75 cancellation fee!!! This is very ripped off!!!

The representative was very nice, helpful, and polite. He was extremely patient and assisted me in securing the same flight as my family members so we could travel together. I truly appreciated his effort and kindness.

CheapOair helped me book my flight, rent my car, and book a motel at the best price possible. Although it was a lot of decisions to make, their web site was easy to use, and when I did need to speak with a representative, they were able to answer my questions and were very polite.

I had a great experience booking with CheapOair, this is my second time booking my flight with them. I got the cheapest flight online. It's easy and can compare prices for my flight. The agent who called me for the confirmation is so polite and helpful. And definitely I'll get my next travel flight with them.

I love CheapOair but every time I try to buy the tickets, someone call me from CheapO and try scam me. I have been scammed before, but not this time. I was booking 3 international tickets, and the prices it gave me was very good so I jumped and try to book it, but it did not go through because the price went up by 100 that's when that agent calls me and tells me the process went up 800. I was looking on my screen, that it was only 100, but she was saying 4700, where on my screen it was 4000 and some change, not sure how they can do that. I don't know if they really work for them or what, but very poor experience with the agents.

Very easy to navigate, and found a great price. I highly recommend using this service on your next trip. I was desperate to find alternative means to travel, and this was it. Take it from me, this is the real cheap fare.

Good experience. Thanks very very much for this adventure. Booking was a little confusing at first. But we got thru is OK I think. Let's hope I catch my flight and all on time. I would like to print out my Booking/Itinerary. Not sure if I can do it from here. Have a good day, there.

I had the worst experience ever. The price looked cheaper at first, but the service was absolutely terrible. There was zero customer service, zero communication, and the staff were very rude and disrespectful. I was overcharged and felt completely scammed. When I asked for help changing my ticket, they refused to assist me. This has been one of the worst customer service experiences I’ve ever had. I wouldn’t recommend them at all. Just charge me to cancel my ticket. I booked my tickets not even 20 minutes ago.

Every time I need to fly, for business or vacation, I always look first at the airlines then I look at here, and I always buy my tickets from this website, it is easy, fast and always very good!!! Thanks!!

I’m not happy with the agent that I was talking to about my trip to Bangkok! Being a regular member of CheapOair I was not given much priority or option to get on my journey! Getting more incentives and priority to members!

I’m so happy that it easier to use app than my computer but not happy with picking the sets that I have to pay, feel unfair and I don’t know how to add my checking bag 🤷‍♀️. Thank you.

Money Hungry CheapOair Service. This is my first experience with CheapOair and it would be the last one. For the flight from CMH to JFK, I ended on paying $2839.55 even after booking three months in advance. When I see the details on receipts, the cost for airfare is $1800 which is expected for 3 people, but rest is for the CheapOair service.

Why on am I getting this email on my Spirit flight # 1017 on May 3rd when I got a message from Spirit that ALL flights from Fort Myers to Detroit have been cancelled. Spirit told me that I need to book my trip to Detroit on a different airline and that I will be refunded for the complete price of the original flight.

The agent I spoke to - Kelan was super patient with this old lady to get 2 one way flights and two nights hotel. Good job Kelan!! Thanks for your help! I appreciate your kind words. Keep up the good work.

The gentleman who helped me today was very professional, courteous and knowledgeable. He made sure I was very satisfied with the flight details. I have no reservation in recommending my family and friends to CheapOair.

I am 75 years old man .. An hour from Blue, I got sciatic nerve problem.. I trying already two weeks to get better seats, but I have a little bit more wiggle room next to the window or aisle and everything goes nowhere… Now you’re sending me this message. I can select seat so I open app and I cannot select the seat… I’m very frustrated and very disappointed…

Don't ever use this site. You will be bait and switched and charged extra fees after you book. This site should be shut down. BE VERY CAREFUL. Even if you check everything, you will be hit will extra fees including a $20 service fee just to use their site. Go anywhere else but here.

I have been a customer for the last 6 years. Every year the service is getting worse and worse. I get hold of a customer service agent for booking related query is impossible. I will never ever book any flight through CheapOair.

It is a pleasure doing business with CheapOAir. I always book with you. You make booking a flight a less confusing process that I am able to do by myself. And I get better prices with CheapOAir. I automatically go straight to you now.

Very helpful and explained everything to where I understood! The agent jumped right on it and was able to merge another passenger to my already booked flight! Such a great help! I needed to add a child to my already booked flight and within 30 minutes it was taken care of!

I always use CheapOair, they have great prices and the website and app are easy to use. I recommend it to all travelers. My search and reservation selection went smooth as usual and was able top easily apply my Club Miles discount.

A horrible experince. I booked my flight to return from San Juan Puerto Rico on April 16, I was unable to leave on April 16, 2026 so switch the date to April 18. I booked on my cellphone I by accident booked a carry on and checking luggage. I immediately called because of the error and CheapOair and Frontier both refused to refund the money for checking luggage which I don't have one. I explain that it must have been an error. They charge $59 for the baggage all of the add ons. Told them that it was an error because it was hidden fees and the Frontier refused to refund my money. I told them I will not bring a check-in bag because I do not have and a supervisor refused to get on the phone. I will never fly Frontier or book thru CheapOair.

I booked this ticket online at the last minute and it was a very good experience. I have been booking with Cheapoair for many years now and I have always had good experiences and they are helpful with making changes.

Fast tracking, easy to find a flight matching with expected time. Offer multiple service for anyone who wish to explore your destination. Flight service, destination service such as rental car, hotel, and pick up service.

The flight was change to a different city with no layover time, will never use this browser ever again. There is no other options available apparently, no-one cares. Then when you try to call the CheapOair they transfer you to a general message, and it's a basically a dead end, Do yourself a favor, do not use them.

Maria, A most competent and patient individual in helping to obtain flight. In order to meet my requirements for flight, she checked 3 airlines, schedules, costs. I was very pleased with her help and my final flight arrangements. Thank you Maria

You keep pushing options too much to make too much money from your customer. VERY disgusting. Everything is an add on cost. I very much don't like your company because of this. I will not consider your company next time.

I purchased flight earlier today. Paid to select seats early. I've called twice so my girlfriend and I can sit next to each other. Next to each other, not behind or in front of each other. I purposely made reservation 5 months in advance to avoid any problems. If this cannot be done now, just refund my money, and I will try a different company to handle our trip. Thank you for your attention to this matter.

After the airline cancelled my original flight, CheapOair automatically booked me on a different flight on days that did not fit my schedule. Impossible to contact them to decline offer and resolve the issue. Finally had to dispute the charge with my credit card company.

The person I've spoke with was very helpful. He gave me all the details about the my flight. I understood everything he told me. Thank you for your help. That's all about I can say that. I am very grateful for your help.

You guys are doing terrible. I cancelled this booking over 3 weeks ago and you are still sending me emails about it including the one just now asking me to check into the flight! This had better not be screwed up! It should be cancelled and I should be getting back all my money!!!!

I just booked my flight. I am very disappointed that my flight will cost me$123 more than advertised because that is the cost to bring any suitcase. Who travels without a bag? No one. Yet I was charged $123 to bring my suitcase. I had already paid for the flight, otherwise I would have gone with a different airline.

I live on Curacao and frequently travel to the USA, Europe and Africa. I book all my flights with Cheapoair and the service and prices are impeccable. The site and the app are very customer friendly. Most importantly you always get the best price.

After I book my flight online, my ticket was pending, but I receive my booking number when I called back. Asked them, "Why you’re not sending me my ticket." They told me, "The airline didn’t confirm your flight. You have to cancel it and rebook with us with a higher fare". That was a big scam. Never buy again from CheapOair. Be careful people.

Efficient; easy; best prices around! Three thumbs way up! You can even add a hotel and/or car at reduced prices with your airfare! Recommend for last minute plans especially - And you can call for promos to use!

I always booked through this website going overseas. Website is easy to navigate plus they have excellent customer service!!! Recommend this website to friends and family. Hoping for more travels using this website.

I have had a good experience booking flights with CheapOair from previous trips to Asia. The fare to Los Angeles was surprisingly low in my opinion for a last-minute trip to attend an auto race and visit a museum. I trusted CheapOair from other travel sites that show up.

The booking and everything was great but then they called me and said I had to pay an extra 20 for seating. It was an extra package I didn’t want and spent extra money I didn’t really have. Thanks guys. As if traveling isn’t stressful enough y'all extort.

My experience with CheapOair is always very beautiful. Book a round trip to NY to LA for $289 NonStop, great price, just lost my 14-year-old granddaughter. 😭 I need all the breaks I can get. Thanks, CheapOAir.

We have used this site every time we want to book a flight, ALWAYS has multiple options, easy to navigate and book the one that fits us the best…would recommend…and use again the next time we need travel arrangements.

The agent was very knowledgable, professional and detail oriented in selecting my international travel. I'm a returning customer and I would definitely recommend CheapOair to family and friends as I have in the past.

Was really bad the second leg flight from Atlanta to Philadelphia, didn’t ask if wanted drinks and all they was worried about was picking up the trash, how you gonna have trash if you don’t get a drink or a snack, and the stewardess sat in the exit row and stretched out. The whole time was a rotting flight.

I bought a ticket from CheapOair for a long flight to Europe and paid for the cancellation Insurance. They said I had 24 hours to cancel, and did not give me the seats. After I paid I got an email where I was able to select the seats...Surprise!! Only the last seats were available and no together with my husband. I called to cancel the flight next day after work. They said because it was 26 hours after buying it I had to pay $500 extra to cancel and get my full refund. I asked for the Insurance I paid in case of canceling it and they did not accepted it and did not refund me the Ins fee. I will NEVER again consider CHEAPAIR or recommended to anybody.

I am happy with the price of my booking but the process is very confusing. When I selected my departure flight, I was given two options: Economy or Basic. The difference between the two was Economy allowed a carry-on and personal item, as well as seat selection; Basic only allowed a personal item and no seat selection. I chose Economy because I wanted to bring a carry-on. For my return flight, I chose Economy as well. When I went to the payment page, under my departure flight baggage information, it indicated only a personal item was included.

DO NOT! I repeat DO NOT USE THIS COMPANY! They are scam artists. We had an emergency come up and I notified them weeks in advance! I was told I would have to pay to get a refund! How much sense does that even make! $200 for cancelling. $61 refund but I have to pay $15 for the $61 what am I missing! I will NEVER USE THIS COMPANY AGAIN. Airlines will give you a partial refund of about 80% of what you paid. Mind you my ticket was the same price as what I got on here but this company offered Affirm which I needed to use at the time! I wish I would have just gone through the airline because this is hogwash!

I tried some other websites, but the flights were eventually not there! Your website got me straight through the booking process quickly, and done! Very clean instructions for each successive step toward completion. Thank you!

I saw on the screen as I was putting in the inappropriate boxes that said to call them and they would help me get a less expensive rate than what was on my phone already. I did that and they disconnected me three times and then the last person that I spoke with stopped responding altogether and I sent multiple messages asking if they were still there. Horrible Customer Service! Honestly if the right had not been what it is I would be using another service! It was disgraceful!

Very bad service. I often travels but this travel agent is not worth it to book in future. I am sorry to say normally I never complain but this time I made online ticket but somehow its came return date mixed and when I called to change they told me I have to pay so not a good service for customer.

Very helpful. I'm hoping this is the cheapest flight available. I have used you before and gotten very good deals.

Friendly, efficient service. Willing to look up different options. Although I did choose the original option because, it was the best. He made the experience so much easier than doing myself. He was patient with me asking for pricing and options multiple times.

The man who spoke to me over the phone was very hard to understand because of his thick accent. Plus he spoke too fast and interrupted me constantly not letting me finish. Please get American English speakers.

It was a straightforward, smooth sailing and easy to process booking. No hidden charges. Every detail is well-informed and directed for the awareness of the choices made. It was a great experience. All options are given for the convenience of the customer. It's quite reasonable and easy to follow.

I totally like the CheapOair.com website. Options are plenty and easy to use. Have used several times on domestic and international flights. I hate with a passion the automated calls right after and attempt to upsell additional items. These same options were present when I place my purchase and declined. First it is outsourced to another country and they can barely be understood. Once they started I immediately did I'm not interested. They kept pressuring me to buy the upsells. As I was one the phone I received a notice from my bank for a suspicious attempted charge to my card I had on file with cheapoair.com. It was for some your of baggage protection which I did NOT elect. And it was blocked by my bank. With these types of deceptive tactics to this level I'm seriously considering stopping using cheapoair.com. It wasn't about the $18. It was about the pressure and deception.

I selected my seat and paid for it on March 22nd. But you sent many check-in notices and none of them had my seat number. Trying for a little upgrade revenue while omitting critical information. Very bad business practice.

Excellent Service from Claudia **. Overexceed my expectations. Excellent communication, she explained all about my itinerary, offered other services that maybe I can take in the future. Thank you so much Claudia!

It was wonderful how patient and helpful she was when booking my ticket. She really went above and beyond to find the best flight at a great price. Thank you so much! Your excellent customer service truly deserves recognition.

It was very helpful and easy book flights and navigate. Prices are competitive and reasonable. They have all the options to protect flight ticket. Thanks.

The customer service I received was excellent. He was professional, patient, and took the time to explain everything clearly while answering all of my questions. I was especially impressed with how smoothly he handled the entire deal. His communication was consistent, and he made sure I felt comfortable throughout the process.

I got a good fare rate and navigating the website is easy. I was given choices on the flights - with clear layover and flight hours to ensure travel convenience. Make sure the travel itinerary is confirmed because changes may not be subject to refund.

Very poor as Hahn systems don't advise which airline one is flying with, so very disappointed. So when I arrive at the airport for my departure, I don't know which airline I'm booked with, as they are a Flight system, not an airline.

I have been a loyal customer of CheapOair for quite some time. However, during my recent flight booking experience, I was extremely disappointed with their practices. The same seats were labeled as “preferred” or “popular” seats and priced higher, even though there was no real difference. When I realized this and tried to cancel, I was told that cancellation was not allowed. I then asked about canceling and rebooking, but was informed that I would have to pay a penalty fee. As a result, I ended up keeping the reservation for those so-called “preferred” seats. On top of that, I was charged an additional $71 for seat selection. Fortunately, after filing a complaint, I was able to get that $71 refunded. Overall, I find these kinds of charges unreasonable and misleading for travelers. Based on this experience, I do not plan to use CheapOair again.

I had a great experience working with this budget-friendly flight booking agent. Despite offering some of the most competitive prices I found, the agent maintained a high level of professionalism and support throughout the process. They were very patient in understanding my requirements and focused on finding the most cost-effective options without compromising too much on convenience.

CheapOair lives up to their name. They are cheap and no help at all. If you have credit. Forget about it. They will rob you blind. They refuse to give you back your money or purchase new flights with it. They'll tell you the airlines have a penalty for rebooking. Which will cost you the same amount as if purchasing directly from the airline. I regret using them. I used them for many years but it's getting worst. Now they outright rob you.

Eliza was very professional, nice and polite, she went all extra miles to help in booking my trip and was totally successful. She checked willingly and professionally all different options until we reached the best option available. Thank you very much Eliza.

Sooooo glad I called the customer representative, they had knowledge I did not about international flights. They did such a great job. If I had done this on my own I would have gone for the shortest times and that would have caused problems and messed up my vacation.

Had a convenient experience booking for my brother’s flight in May. I wish there’s a coupon or discount applied in this flight I booked. I will share to friends and family my experience. Thank you!

Easy and good customer service. Greven did a great job. Thank you. I was traveling from Cleveland to Istanbul and I am very satisfied with service I have received. I do recommend it for my friends and anybody to call and book your ticket. The agent will help you the way you want to book it

The website was okay, but the chat person, Gussie, was not. She basically couldn't help, just told me to check with my bank, which I did right then, but then she said to check with my bank again and to call the next day. I did phone the next day, and the man I spoke to was excellent, but when I tried to leave a review saying that I was satisfied, the call was ended.

Creating a booking is easy and fast but we need human interaction if it comes to customer service over the phone. It takes more time before you get someone to join the phone call. Please, I have been victimized by Saudi Airlines due to a sequence ticket. I lost even my return flight, I wish that CheapOair will take this in count to create a pop message to alert the user to know what is the consequences and having that type of ticket have it will be a risk factor. Whoever arrive late to first flight automatically you can almost lose everything, including your return ticket.

I want to thank the gentleman who assisted me. I had misplaced my ticket. I neglected to put the information on my phone. The gentleman I contacted, found my reservation, helped me book a seat both going and coming back to the states.

I have been using CheapOAir over the years but I am not quite satisfied with the details provided in my booking confirmation this time. I do not see any details of the no of bags allowed - Carry-On, Personal item and Checked bags in the booking confirmation.

I was annoyed the car rental place wasn’t at the airport despite them having plenty of options. Then the rental car company charged double the quote. My flights were delayed. I’m hoping I can make my connecting flight on time.

As usual, seamless hassle free online service. I appreciate how easy it was to choose my preferred flight and book. Your online portal makes it so much easier for a senior citizen like myself. This makes traveling so much easier in a time when it can be stressful. Thank you. CheapOair.

Customer service is nonexistent. No info about "travel protection" until after you buy it, then CRICKETS. Never again using CheapOair. The airlines do not honor any upgrades when a flight is rebooked for whatever reason.

Weather forced my original flight to be cancelled the night before I was to leave. Had to cancel entire booking and re-booked entire trip. Your agent did a fantastic job working with my wife to get everything arranged. Took a little longer than usual, but they got it done. We even got the price difference refunded to us. Delta Air Lines had several issues but nothing due to your service. Thanks for all you did! I will be sending a review to Delta about issues I had with them. But those are probably management issues as the pilot/flight crew/stewardess’s and folks at the gate were great.

Hours After paid, received message Luftansa flight at 8:50pm cancelled, now take United next morning around 8am connecting with Air India in EWR. Received message again, "Air india will be late and you will miss connecting flight from Del to Hyd." Now saying take the 8:50pm luftansa again.. Lost 2 days of work already in this mess.. Cancelled it. You got the booking. Look into it. You will find photos and receipt there as well. Told customer rep to cancel and refund.

Girald assisted us on the phone, he was very helpful, very professional, he worked hard to get us a good deal. He talked to his boss to help us. We are very satisfied with the service Girald gave us.

I was so happy and excited when I finally got through with my ticket purchase. All that, turned to anxiety when I realised that my booking was done twice and two different credit cards were charged for two tickets in my name. A complaint was made this morning via telephone and I was told that the credit card ending with ** will be credited for the amount charged within four to seven days. I am still seeing two itineraries for the same dates and destination booked in my name. Please can you give attention to this matter urgently so I can know which booking I should keep? Looking forward to your urgent response. Thank You.

I am extremely angry. I had to change my payment 3 times. They told me the card would work each time. They costed me an extra 100 dollars. I was not respected. I had to rebook my flight 4 times. I will never reuse the company

I purchased my airline ticket through CheapoAir based on their advertised commitment to monitor fares and help customers secure the best available price. However, after completing my booking, I received a notification in my email about a significantly lower fare for the same flight. I promptly contacted the CheapoAir support team to address the matter and requested either a refund or a credit for the price difference. Unfortunately, my inquiry was ignored, and no resolution or follow-up was provided. This lack of response and refusal to honor the advertised price-monitoring promise is deeply disappointing and falls short of the service expectations CheapoAir promotes to its customers.

Don't trust them, I booked a flight for reasonable price and the agent was supposed to call me back so I can pay it, did not heard from him, so I called and was told the price has been changed, was increased by $350.00. BS. Be careful of scams.

The airline changed my itinerary, and I do not want the proposed alternative. I've asked Cheapoair for a cancellation and a full refund 5 days ago - and I am still waiting for a confirmation. This is terrible service by Cheapoair.

Here’s a strong, clear, and impactful review you can use: I had an extremely frustrating and disappointing experience with CheapOair. After selecting our flight and proceeding to payment, their system populated the wrong travel dates after we clicked the payment button—an error on their end, not ours. When we immediately reached out to correct the issue, they refused to take accountability. Instead of fixing their mistake, they charged $75 per person just to cancel, and added additional fees that ended up costing my family $300 extra on a $631 flight to Orlando. That is unacceptable.

They have always been very attentive to me and have made everything easier for me. Always I have taken amazing prices. The company work with the other companies. Really, I have always recommended the tickets for my friends.

Your salesman turned out to be awesome... Really appreciate the time he took to find me the cheapest offer... Needed to be in Long Beach California before the 25th... Now I will make my event on time... So thank you my booking agent, You made my evening lol...

Been trying for days to speak to an agent on the phone and when one actually answers their accent is so bad I can’t understand what’s being said and they get mad and annoyed when asked to repeat themselves. I need to change the dates of my trip and is becoming an utter nightmare to accomplish task. Next time I’m getting my tickets directly from the airline.

Easy and well-thought-out booking assistance and clearly presented as well as quickly and accurately confirmed. Also prices offered were excellent and lower than most for all that’s included. Thanks so much!

Thanks for doing everything easy to follow for me. Besides finding chepast fare, knowing someone watching over me. That is great experience one more time. Especially reminder e-mails are golden. Thank you.

I was in the process of booking a flight and all of a sudden it said I was booked and they gave me a booking number. I thought they would take my payment information after that but instead I started getting emails and texts that it was done and I looked in my bank account and they took a bunch of money out of my bank account without me even giving my payment information. That's stealing, along with extra fees that were not told you about upfront. I would suggest never using CheapOair and I have to.

I checked in my bags for the 3 of us traveling, and my husband accidentally double checked in the bags again. This thief of a company wouldn't refund my money for the 3 extra bags checked in online. I ended up paying $900. They're thieves

Booking was easy and fast. The rates are comparable and have enough variety to make and inform decision. The app is clear to fill and not to many distractions to make you waste time taking care of business.

I was very disappointed in the fact that I was not told that the plane ride and the service fee were separate charges. I was also disappointed that it took so long to get somebody to talk to about it. When I thought I have paid I found out that I hadn’t paid because I got a horrible email that said there was a balance due. Had you told me in advance had CheapOair told me in advance? I would have not been surprised and disappointed.

Your agent was vey friendly and helpful and helped me find the flight I was looking for, he also offered me other services and options to meet my needs. He explained everything to me in detail and stayed on the phone long enough to make sure everything was correct with my transaction. Thank you!