
CheapOair Reviews
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About CheapOair
CheapOair allows travelers to easily access multiple quotes from hundreds of hotels, airlines, cruise lines and car rental companies to ensure that each customer finds a deal that best accommodates their travel needs. CheapOair strives to provide the best customer service to help customers through the booking experience.
Visit www.cheapoair.com- Great fares and travel deals
- Price-match promise
- Earn up to 2x points with app
- ClubMiles rewards program
- Cancellation fees
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CheapOair Reviews
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Our review standards
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Reviewed Oct. 15, 2026
When they list a flight I believe it is deceptive to take all your billing information, then charge you extra for seat assignment, for both the first and connecting flights, So dishonest.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Oct. 15, 2026
Booking is not very clear on the luggage allowed. A personal, Cabin & checked bags are allowed on the first leg of the trip. Only a personal & cabin bags are allowed on the second leg of the trip. Very disappointing practice.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Oct. 14, 2026
Since my travel dates were flexible, I appreciated the recommendations. Was fairly easy to navigate the site.
Thank you for sharing your feedback! We're delighted that you found the site easy to navigate and appreciated our recommendations. Your positive experience means a lot to us, and we look forward to assisting you with your future travel plans. Safe travels!
Reviewed Oct. 14, 2026
Super easy! However I didn’t see an option for a wheelchair assist. I will call and add that to my reservations.
Thank you for sharing your experience with us! We're glad to hear that you found the booking process super easy. Regarding the wheelchair assistance, we recommend reaching out to our customer support team to add this service to your reservation. We're here to help ensure your travel experience is smooth and accommodating. Safe travels!
Reviewed Oct. 14, 2026
Absolutely terrible experience. I booked travel for my husband and child and clearly selected one adult and one child. The website never asked for passenger information, yet somehow generated tickets using my information and my husband's information instead. When I called to fix the issue, I was told the only option was to pay for an entirely new ticket.
When I asked to cancel everything, customer service repeatedly tried to rebook the flights instead of processing the cancellation I requested. The representative could not effectively communicate or resolve the problem, making an already frustrating situation even worse. This company's booking system is flawed, and its customer service is completely unacceptable. I wasted time, money, and energy trying to fix a mistake that should never have happened. I would strongly advise others to look elsewhere.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Oct. 14, 2026
Great way to book. I would always book this way, east, fast, and cheap. I tried others, but it is not the same. I have been booking with CheapOair for many years.
Thank you for sharing your positive experience with us! We're thrilled to hear that you consistently find our booking process easy, fast, and affordable. It's wonderful to know that we've met your needs over the years. Your continued trust and satisfaction mean a lot to us, and we look forward to serving you on many more journeys to come. Happy travels!
Reviewed Oct. 13, 2026
My husband and I purchased 2 tickets on this website and the support and service is good.
Thank you for sharing your positive experience with us! We're delighted to hear that the support and service met your expectations while purchasing your tickets. Your satisfaction is our priority, and we look forward to assisting you with your future travel needs. Safe travels!
Reviewed Oct. 13, 2026
Love to use this CheapOair to book all my trips. Totally recommended.
Thank you for sharing your recommendation! We're thrilled to hear that you enjoy using CheapOair for your trips. Your satisfaction is our top priority, and we're delighted that you consistently find your experiences with us positive. We look forward to continuing to serve you and being a part of your future travel adventures. Safe travels!
Reviewed Oct. 13, 2026
Very reasonable price, and easy booking. Flights available option was great.
Thank you for sharing your experience with us! We're delighted to hear that you found our pricing reasonable and the booking process easy. It's great to know that the flight options met your needs. We appreciate your feedback and look forward to providing you with a convenient and valuable service on your future travels. Safe journeys!
Reviewed Oct. 12, 2026
Worst experience I’ve ever had in my entire life!!! Terrible customer service!
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Oct. 12, 2026
I love CheapOair because I always get my ticket there at an affordable price.
Thank you for sharing your experience with us! We're delighted to hear that you consistently find our ticket prices affordable. Your satisfaction is important to us, and we look forward to continuing to offer you great value on your future travels. Happy journeying!
Reviewed Oct. 12, 2026
I have appreciated all the notices. Keeps me posted on my flights and times.
Thank you for sharing your positive feedback! We're delighted to hear that you find our notifications helpful for keeping you updated on your flights and times. Your satisfaction is important to us, and we look forward to continuing to provide you with reliable and informative service. Safe travels!
Reviewed Oct. 11, 2026
I am appreciative of the assistance from the attendant. He is knowledgeable, attentive and focused. He assessed the challenge and remedied our mistake in completing the online booking in a very brief amount of time. He adhered to the checkoff necessities in ensuring that we are legitimate. Thanks a bunch for saving the day.
Thank you for taking the time to share your experience with us! We're thrilled to hear that our attendant was able to assist you effectively and swiftly rectify the online booking issue. Providing knowledgeable, attentive, and focused service is our priority, and we're delighted that we could help ensure everything was in order for your travel needs. Your appreciation and satisfaction are truly valued, and we look forward to assisting you in the future to ensure each transaction is just as seamless and positive. Safe travels!
Reviewed Oct. 11, 2026
The sales rep was very knowledgeable and patient throughout the process. With price changing it was a bit frustrating but he was able to keep me very patient during the process that why I gave 5 stars to him.
Thank you for sharing your positive experience with us! We're delighted to hear that our sales representative's knowledge and patience made your experience enjoyable despite the price changes. Providing exceptional service is our priority, and we're thrilled that they were able to assist you effectively throughout the process. Your satisfaction means a lot to us, and we look forward to serving you again in the future.
Reviewed Oct. 11, 2026
The person that help with my booking was great. I wasn’t able to complete the transaction. I’m not sure why I can’t split the payment.
Thank you for sharing your experience with us! We are delighted to hear that our representative provided excellent assistance during your booking process. We apologize for any inconvenience you faced with completing the transaction and the inability to split the payment. We strive to make our payment options clear and convenient, and we regret that this was not the case for you. Please feel free to reach out to our customer support team for further assistance. We value your feedback and look forward to resolving this for you soon.
Reviewed Oct. 10, 2026
REALLY to use, polite, professional and unexpected customer service!!!
Thank you for sharing your positive experience with us! We’re thrilled to hear that our service was professional, polite, and exceeded your expectations. Providing unexpected and exceptional customer service is our priority, and your satisfaction means the world to us. We look forward to continuing to assist you in the future and ensuring each experience with us is equally outstanding.
Reviewed Oct. 10, 2026
Timothy called and went over the details with me in a very professional manner. He seems knowledgeable about the booking process. I am pleased by his call.
Thank you for sharing your positive experience with us! We're delighted to hear that Timothy provided you with a professional and knowledgeable overview of the booking process. Your satisfaction is our top priority, and we're thrilled that his call met your expectations. We look forward to assisting you with your future travel needs and ensuring each interaction is just as satisfying.
Reviewed Oct. 9, 2026
Customer service was very helpful, courteous and prompt in addressing my concerns regarding a schedule change to my international flight. Thank you very much!
Thank you for sharing your positive experience with us! We're thrilled to hear that our customer service team was helpful, courteous, and prompt in addressing your concerns about a schedule change for your international flight. Providing exceptional and timely support is our top priority, and your feedback is greatly appreciated. We look forward to continuing to assist you with your travel needs and ensuring each interaction with us is just as satisfying. Safe travels!
Reviewed Oct. 9, 2026
You are a scam. I thought I was booking with Frontier. You cost me $250. I rate you as a scammer. My rating for you is -0. Never use you again.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Oct. 9, 2026
I need to change the day I return from Chicago by one day earlier, Tuesday October 12th. I called JetBlue, they said deal with CheapOair, I did and was told by CheapOair call Jet Blue, you didn't even try to see if there was an open seat.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Oct. 9, 2026
Very kind and courteous and prompt. Lady on the phone was very professional.
Thank you for sharing your positive experience with us! We're delighted to hear that our team was kind, courteous, and professional in assisting you. Providing prompt and exceptional service is our priority, and your feedback is greatly appreciated. We look forward to serving you again in the future and ensuring that each interaction is just as satisfying.
Reviewed Oct. 9, 2026
All is well. Good. I have been with long time. Very good service. Thanks.
Thank you for sharing your positive experience with us! We're delighted to hear that you've been with us for a long time and have enjoyed the service. Providing excellent service to our valued customers is our top priority, and we're grateful for your continued trust and satisfaction. We look forward to serving you for many more years to come.
Reviewed Oct. 8, 2026
It's a scam. Paid already 700$ for changes. I changed my tickets to lower season but they made pay more. This is a scam.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Oct. 8, 2026
They always give me the best price. I've been traveling international 3 or 4 times a year and they never disappointed me.
Thank you for sharing your experience with us! We're delighted to hear that you've consistently found the best prices through us for your international travels. Ensuring satisfaction on every trip is our top priority, and we’re thrilled to know we’ve met your expectations. We look forward to continuing to assist you with your travel needs and delivering the best possible service on your upcoming journeys. Safe travels!
Reviewed Oct. 8, 2026
The booking process was easy and straightforward with the help of the representative, he was very helpful and courteous. Thank you so much Carleton for your service!!
Thank you for sharing your wonderful experience with us! We're thrilled to hear that the booking process was easy and straightforward, and that our representative was helpful and courteous. Providing exceptional service is our priority, and your positive feedback is greatly appreciated. We look forward to assisting you with your future bookings and ensuring each interaction with us is just as satisfying.
Reviewed Oct. 8, 2026
Booked trip to Dallas from Norfolk was cheaper than booking directly with airlines, even though I have mileage awards and all. Site tricked me into calling and that was 400 dollars more than online, when I confronted the help desk, she dropped the call, so buy from the site best deal but don't call to get fooled.
Thank you for bringing this issue to our attention. We apologize for the inconvenience you experienced with the pricing discrepancy and the service call. We strive to provide transparent pricing and exceptional customer service, and we regret that this was not your experience. We encourage you to book directly through our website for the best rates and to avoid similar issues. Your feedback is invaluable to us, and we will use it to improve our services. If you have further concerns or need assistance, please reach out to our support team. We hope to better serve you in the future.
Reviewed Oct. 8, 2026
I made this booking last July 12, 2026, many errors got debited then credited by COA in my account that day, it was confusing and then I noticed I got charged with a $1875.50 which was not in the receipt sent to me, later I received another receipt and there was a post booking charge of $1875.50 without my authorization. I sent emails explaining and sending bank reports and asked to refund this to me, and I also did send in the CHAT box of COA, but nothing happened. I am very disappointed. I hope this review will caution everyone to be very careful booking with CheapOair. You might be ripped off like me. Never ever book with Cheapoair again. It can scam anybody.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Oct. 7, 2026
The process was easy and straightforward, and the service was professional and high-quality. Everything went smoothly, and I was satisfied with the overall experience.
Thank you for sharing your positive experience with us! We’re thrilled to know that the process was easy and straightforward, and that you found our service professional and high-quality. Ensuring smooth and satisfying experiences for our customers is our top priority. We look forward to continuing to serve you in the future and providing excellent service every time you reach out.
Reviewed Oct. 7, 2026
Simple, quick and efficient. Thank you. You were even cheaper than the airline I chose.
Thank you for your wonderful feedback! We're delighted to hear that you found our service simple, quick, and efficient, and that we offered competitive pricing. Your satisfaction is our top priority, and we appreciate you choosing us for your travel needs. We look forward to serving you again in the future!
Reviewed Oct. 6, 2026
The assistance is amazing. If I had to choose again, I would choose CheapOair.
Thank you for sharing your positive feedback with us! We're thrilled to hear that you had an amazing experience and that you would choose CheapOair again. Providing excellent service is our commitment, and your satisfaction is our top priority. We look forward to assisting you with your travel needs in the future and ensuring each experience with us is just as rewarding. Safe travels!
Reviewed Oct. 6, 2026
The agent named Loar was great help, he solved my complicated trip plan into an easy vacation trip. Thanks!!
Thank you for sharing your wonderful experience with us! We're delighted to hear that Loar was able to transform your complicated travel plans into an easy and enjoyable vacation trip. Providing exceptional support is a top priority for us, and your feedback is greatly appreciated. We look forward to assisting you again in the future to ensure all your journeys are as smooth and enjoyable. Safe travels!
Reviewed Oct. 6, 2026
Fantastic prices, easy no hassles booking experience. The best experience in many years of online booking travel.
Thank you for sharing your wonderful experience! We're delighted to hear that you enjoyed fantastic prices and a hassle-free booking process. It's great to know that we've provided you with the best online booking experience in years. We look forward to continuing to serve you with exceptional service on your future travels!
Reviewed Oct. 5, 2026
Not too happy. I didn't know that I was getting there at 1 in the morning. Try to change flight they said no. Won't book with this company again.
We regret to hear about your experience. We understand the frustration of arriving at such an inconvenient time and the difficulty you faced when attempting to change your flight. We strive to provide flexible booking options and clear communication, and it's disappointing to learn that we did not meet these standards. Your feedback is important to us, and we will share it with our team to help improve our services. Thank you for bringing this to our attention.
Reviewed Oct. 5, 2026
Be careful, be careful not to use this platform, I canceled two hours after having booked, despite having paid a cancellation insurance and changes however they wanted to charge me $ 99 for cancellation, it is safer to buy directly with the airline, even if it is a few dollars more. Thank you.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Oct. 5, 2026
Great service. Prompt and courteous.. Polite. Friendly.
Thank you for sharing your experience with us! We’re delighted to hear that you found our service prompt, courteous, and friendly. Providing exceptional and polite service is our top priority, and your feedback is greatly appreciated. We look forward to assisting you in the future and ensuring your experiences with us continue to be positive.
Reviewed Oct. 5, 2026
All I needed to do was change my date and I bought something to do this. And the chat woman wouldn’t do it.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Oct. 5, 2026
The start page showed a rate of $239 per person for 4 persons which should be $956 but the changed $1192 which is about $239 *5 =$1,195.00. I tried to contact their support but wasn't helpful and they just say the rate changed. Even when I go back to the website I see the same rate per person. I gave 2 stars instead of 1 because your rates were still lower than most third parties but it felt like you are using the lower rate to catch attention and later display hidden higher rates.
Thank you for bringing this issue to our attention. We apologize for the confusion regarding the pricing and any inconvenience this has caused. Our aim is to provide clear and consistent information, and it's concerning to hear about the discrepancy you experienced. We appreciate your feedback as it helps us improve our service. If you’d like further assistance, please feel free to reach out to our support team so we can address your concerns directly. Thank you for choosing our services and for noting the competitive rates we offer.
Reviewed Oct. 5, 2026
Wincent was a great and patient. A great help! Really appreciate his help!
Thank you for sharing your positive feedback with us! We're delighted to hear that Wincent provided you with great assistance and demonstrated patience throughout. Your appreciation is truly valued, and reinforcing positive customer experiences is our ultimate goal. We look forward to continuing to serve you with excellence in the future.
Reviewed Oct. 4, 2026
CheapOAir hit me with an alternate flight date that I did not approve. When I realized the flight had been booked for today, I stead of my initial request for the 5th of October, I immediately requested a change in dates. This could have been done, for an additional fee of $450!. The reservation, and rental car had to be cancelled, for additional fees, of course! I guess your name should have told me everything I needed to know.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Oct. 3, 2026
This experience is great, good clear directions, very courteous and professional.
Thank you for sharing your positive experience with us! We're thrilled to hear that you found our directions clear and our team courteous and professional. Providing excellent service is a top priority for us, and your feedback is greatly appreciated. We look forward to assisting you in the future and ensuring that your experiences with us continue to be great.
Reviewed Oct. 3, 2026
Very helpful rep on phone. Answered all my questions.
Thank you for sharing your experience with us! We're delighted to hear that our representative was able to assist you effectively and answer all your questions. Providing helpful and efficient customer service is a top priority, and your feedback reaffirms our commitment. We look forward to continuing to serve you in the future.
Reviewed Oct. 3, 2026
Always been great in the past online and on phone. Meeting all my needs and questions. I'm certain I will be pleased foregoing as well.
Thank you for sharing your positive experience with us! We're delighted to hear that we've consistently met your needs and answered your questions both online and over the phone. Your continued satisfaction and trust in our service mean a lot to us, and we look forward to providing you with excellent support in the future. Should you need any assistance, we're here to help.
Reviewed Oct. 2, 2026
CheapOair wastes my time. Send me an email saying I can select my seat. I go thru login crap. And then I cannot select a seat. Not using them for flying anymore.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Oct. 2, 2026
I did have a problem using the site to book my trip. Very easy and I like that.
Thank you for your feedback! We're delighted to hear that you found the booking process on our site both easy and enjoyable. Ensuring a seamless experience for our customers is important to us. We appreciate you sharing your thoughts and look forward to assisting you with your future travel plans. Safe travels!
Reviewed Oct. 2, 2026
CheapOair always have excellent options to pick from.
Thank you for sharing your positive feedback with us! We’re delighted to hear that you consistently find excellent options with CheapOair. Offering a wide range of choices to meet our customers' needs is important to us, and your satisfaction is our top priority. We look forward to continuing to serve you with exceptional travel opportunities in the future!
Reviewed Oct. 2, 2026
9 out of 10, I find the cheapest flight from CheapOair, compared to Expedia or Travelocity.
Thank you for sharing your positive experience with us! We're delighted to hear that you found the cheapest flights with CheapOair, especially when compared to other platforms. Your satisfaction in finding great deals is important to us, and we're thrilled to have met your expectations. We look forward to assisting you with your travel needs in the future and helping you discover more fantastic travel deals. Safe travels!
Reviewed Oct. 1, 2026
Very cordial and cooperative. Answers and suggestions were very helpful.
Thank you for your kind words and for taking the time to share your experience with us. We're delighted to hear that you found our team to be cordial and cooperative, and that our answers and suggestions were helpful. Your feedback is invaluable and greatly appreciated. We look forward to continuing to provide you with exceptional service in the future.
Reviewed Oct. 1, 2026
Courteous and professional and respectful. Efficiently helped me find and book a flight. Offered to help with the other trip details and bookings prior to closing our meeting.
Thank you for sharing your positive experience with us! We’re thrilled to hear that our team was courteous, professional, and efficient in helping you find and book your flight, as well as offering assistance with other trip details. Providing a comprehensive and respectful service is our goal, and your feedback reinforces our commitment to excellence. We look forward to assisting you with your future travel needs!
Reviewed Sept. 30, 2026
Your online app added a service charge of $17.95 and I objected. Your chat said it would be removed. It is still on my credit card and I am not sure why I need to pay it? Your online chat does not seem to be very transparent as to when fees will be applied. The seat I booked was for $0.00. Then I got charged $17.95.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Sept. 30, 2026
I was charged a LARGE travel protection cost onto the invoice -- which I did NOT authorize. Now I have to wait for 7-10 bus days for a refund, instead of the invoice being reduced by this unauthorized amount in the first place. The exchange rate will vary during this time wait, so I will be taken advantage of with the amount that I get refunded! NOT happy!!!!
We sincerely apologize for the inconvenience you've experienced with the unauthorized travel protection charge. We understand your frustration with the delay in the refund process and the potential impact of exchange rate fluctuations. Rest assured, we are committed to resolving this issue as promptly as possible. Please feel free to reach out to our customer support team if there are any further concerns or if you need assistance in tracking the refund status. Your feedback is vital in helping us improve our processes, and we appreciate your patience and understanding.
Reviewed Sept. 30, 2026
Easy to find air ticket.... Good experience with CheapOair....
Thank you for sharing your positive experience with us! We're delighted to hear that finding an air ticket was easy and that you had a good experience with CheapOair. Your satisfaction is important to us, and we look forward to assisting you with your travel needs in the future. Safe travels!
Reviewed Sept. 30, 2026
I leave in 2 days and still don’t have an itinerary, just a red banner saying my itinerary is not valid. I used the chat 2 days ago and still don’t have an itinerary. This is not acceptable. I won’t book with you again.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Sept. 29, 2026
You have the best app and best price! What else can I say? Five stars!
Thank you for your fantastic feedback! We're thrilled to hear that you love our app and pricing. Your five-star review is greatly appreciated and motivates us to continue delivering excellent service. We look forward to serving you again soon!
Reviewed Sept. 28, 2026
Nice, easy and fast and also not very cheap, but much better. Now see how’s my trips. Hope nice and happy trip with my parents without any problems.
Thank you for sharing your positive experience with us! We're delighted to hear that you found our service nice, easy, and fast. It's wonderful to know that you're optimistic about your upcoming trip with your parents. We hope it turns out to be as enjoyable as you anticipate. Should you need any assistance along the way, we're here to help. Safe and happy travels!
Reviewed Sept. 28, 2026
Morgan, the gentleman who helped me with the purchase of my tickets, was more than pleasant, helpful, professional, and an asset to your company. He was thorough while explaining the details of my flight.
Thank you for sharing your wonderful feedback! We’re thrilled to hear that Morgan provided pleasant, professional, and thorough assistance with your ticket purchase. It’s fantastic to know that he was able to explain the flight details clearly, ensuring a smooth experience. Our team strives to offer excellent service, and your kind words reinforce our commitment to delivering top-notch support. We look forward to serving you again in the future!
Reviewed Sept. 28, 2026
Kai is very knowledgeable and was extremely helpful. He answered all our questions and explained everything clearly for us.
Thank you for sharing your wonderful feedback! We're thrilled to hear that Kai provided you with knowledgeable and clear assistance, answering all your questions thoroughly. It's fantastic to know that his support made a positive impact on your experience. We look forward to serving you with the same level of excellence in the future.
Reviewed Sept. 28, 2026
Got a cheaper flight but once you book it's just an experience filled with click baits.
We sincerely apologize for the experience you encountered after booking your flight. We strive to offer transparent pricing and a straightforward booking process, and it's concerning to hear about the issues you've described. Your feedback is invaluable, and we will ensure it is shared with the appropriate teams to prevent similar experiences in the future. If you have any further details or require assistance, please do not hesitate to reach out to our support team. Thank you for bringing this to our attention.
Reviewed Sept. 27, 2026
Very helpful & courteous young lady. Assisted me in upgrading an existing booking.
Thank you for sharing your experience with us! We're thrilled to hear our representative provided you with courteous and helpful assistance while upgrading your booking. Ensuring a smooth and positive experience for our customers is our top priority, and your feedback is greatly appreciated. We look forward to continuing to serve you in the future.
Reviewed Sept. 27, 2026
I am truly disappointed with my recent experience with CheapOair. I purchased our tickets almost 5 months ahead. Shortly after purchase, I get a notification that my itinerary has had changed and I needed to confirm the flight or change it. The change added hours in layover time! I find some with similar travel time fitting our needs however, in order to change flights, I have to pay the difference!!! Or accept the itinerary with the added layover time, which is what I ended up doing.
Now I am trying to add my luggage, and they are having trouble because there are connecting flights and due to the initial itinerary change. Best they have been able to do is tell me that I need to speak with the rep at check-in. This whole process has wasted hours of my time and will continue to take hours off my trip through the added layover time. What is supposed to be a joyful and memorable event for my family has started with much frustration for me. The reps I have spoken with have not been able to help me, but I do appreciate their politeness.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 27, 2026
Thank you for making it easy to book. your prices do not change when you click on the selected travel date. like other companies do. I have many years of booking through your website, I am very pleased with your service. Thank you one more time for your services.
Thank you for sharing your positive experience with us! We're thrilled to hear that you find our booking process straightforward and appreciate our consistent pricing. It's wonderful to know that our service has met your expectations over the years. Your continued trust and satisfaction mean a lot to us, and we look forward to serving you in the future. Thank you once again for your kind words!
Reviewed Sept. 27, 2026
It's really a hide and seek game trying to book with CheapOair. My experiences have always been the same hassle. I pick a travel date, pick a flight, complete the payment and then I find our that I have somehow along the way been booked for another date. Then you give me an opportunity to revert to my original chosen date for a fee. REALLY????
We apologize for the difficulties you experienced while trying to book with us. The issue you described regarding the change of travel dates during the booking process is concerning, and we understand how frustrating this must be for you. Please know that our team is actively working to resolve any technical glitches to improve your experience. We are here to help, and we encourage you to reach out to our customer service team for immediate assistance in addressing this issue. Thank you for bringing this to our attention.
Reviewed Sept. 27, 2026
The best app ever. 10/10. Always transparent and straightforward. I love it.
Thank you for sharing your fantastic feedback! We are delighted to hear that you find our app transparent and straightforward, and we couldn't be happier that you rate it 10/10. Your enthusiasm inspires us to continue enhancing our features and providing you with an exceptional experience. We look forward to continuing to meet your expectations in the future!
Reviewed Sept. 26, 2026
Will never use CheapOair again. Additional charges are baloney. I had to initiate updates to my itinerary when it should have come from CheapOair not me looking up the individual flights.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Sept. 25, 2026
Jasmine helped me with getting a fair price for my tickets, she was a great help and very professional. I recommend her for anyone who is having trouble with booking plane tickets.
Thank you for sharing your wonderful feedback! We're delighted to hear that Jasmine was able to assist you professionally and help secure a fair price for your tickets. Your recommendation is truly appreciated, and it’s fantastic to know that she made your booking experience smooth and stress-free. We look forward to assisting you with your future travel needs!
Reviewed Sept. 25, 2026
Moses is a very professional agent that helped me with freight
Thank you for sharing your experience! We’re delighted to hear that Moses provided you with professional assistance in managing your freight needs. Ensuring that our clients receive top-notch support is a priority for us, and your positive feedback is greatly appreciated. We look forward to continuing to serve you with excellence in the future.
Reviewed Sept. 25, 2026
We weren't completely satisfied with an uninformed charges for our carryon and the luggage at the time of checking. If we know in advance there is going to be charges even for CARRYON, we would've thought twice! Thank you
We apologize for any inconvenience related to the unexpected charges for your carry-on and checked luggage. Our aim is to ensure all costs are transparent, and we regret if this was not the case. Your feedback is important to us, and we will use it to improve our communication regarding fees to help future customers make informed decisions. Thank you for bringing this to our attention.

Reviewed Sept. 25, 2026
Whatever you do be sure to purchase your ticket with insurance because if the airline cancels your flight CheapOair will not refund. I booked round trip flight and before leaving the airline canceled the flight to my destination and I had to take up the issue with Cheap.... I had to cancel the trip because I had a meeting that morning and it made no sense to go because there wasn't another flight to get me to my meeting. Cheap... said that they would refund me for the departure flight but not the return flight. Please don't book with this company.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 25, 2026
Good deal and nice conversation and helpful to the customer.
Thank you for sharing your experience! We’re delighted to hear you received a good deal and enjoyed a helpful conversation. Providing excellent customer service is our priority, and your feedback is greatly appreciated. We look forward to assisting you in the future.
Reviewed Sept. 25, 2026
CheapOair is just phenomenal. I will use CheapOair anytime and every time.
Thank you for your fantastic feedback! We’re thrilled to hear that you consider CheapOair phenomenal and choose to book with us every time. Your trust and satisfaction inspire us to continue delivering exceptional service and great travel experiences. We look forward to serving you again in the future!
Reviewed Sept. 24, 2026
Good and easy to use, I like the website, but I would suggest a group, maybe on WhatsApp for help.
Thank you for sharing your feedback! We're delighted to hear that you find our website good and easy to use. We appreciate your suggestion about creating a group on WhatsApp for additional help and will certainly consider it as we strive to enhance our customer support services. Your input is valuable and helps us in our efforts to provide a better experience. We look forward to assisting you in your future needs!
Reviewed Sept. 24, 2026
Your support staff was very good in explaining the add on benefit of the Support package.
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Sept. 23, 2026
Very pleased and happy; very simple and easy. I was able to book with no problem.
Thank you for sharing your positive experience! We're delighted to hear that booking with us was simple and easy for you. Ensuring a hassle-free process is important to us, and it's wonderful to know we met your expectations. We look forward to assisting you with your future needs!
Reviewed Sept. 23, 2026
I have good experience with this company, keep doing good job, Ayibobo!
Thank you for sharing your positive experience with us! We're delighted to hear that you had a great experience and appreciate your support. We will continue working hard to provide you with exceptional service. Ayibobo!
Reviewed Sept. 22, 2026
This is a great company with great deals; I always purchase my tickets to flights. I will highly recommend.
Thank you for your great feedback! We're thrilled to hear that you consistently enjoy our deals and trust us for your flight purchases. Your recommendation means a lot to us, and we're delighted to know we can continue to meet your expectations. We look forward to serving you again in the future!
Reviewed Sept. 22, 2026
Amazing how all the extra charges were not told to me before booking, baggage, seats, I guess that's how you make your money.
Thank you for sharing your experience with us. We apologize for any inconvenience caused by the unforeseen charges for baggage and seat selection. We strive to provide clear information during the booking process, and your feedback helps us improve transparency. Please reach out to our customer support team directly so we can assist you with any further questions or concerns you may have about your booking.
Reviewed Sept. 22, 2026
Fast and No Problem and convenient service. Will recommend my friends and family.
Thank you for sharing your positive experience! We’re thrilled to hear that you found our service fast, convenient, and trouble-free. Your recommendation to friends and family means a lot to us and reaffirms our commitment to providing exceptional service. We look forward to assisting you with your future needs!
Reviewed Sept. 22, 2026
I always get 'review your itinerary" emails. Like that I don't have to go hunting for it.
Thank you for your feedback. We’re glad to hear that our reminder emails for itinerary reviews are helpful to you. It's important to us that you have convenient access to your travel information. Should you have any further suggestions or need additional assistance, please feel free to reach out. Safe travels!
Reviewed Sept. 21, 2026
I'm recommend. Everything good. I'm like this service. Thank you.
Thank you for sharing your positive feedback! We’re delighted to hear that you had such a satisfying experience with our service. Your recommendation and satisfaction are important to us, and we’re thrilled to know everything met your expectations. We look forward to continuing to serve you in the future. Thank you once again!
Reviewed Sept. 21, 2026
Easily done. I had no problems and was given several good selections at a fair price.
Thank you for sharing your positive experience with us! We’re delighted to hear that you found our options hassle-free and fairly priced. Your satisfaction is our top priority, and it’s wonderful to know we could meet your expectations. We look forward to serving you again in the future!
Reviewed Sept. 21, 2026
The service was absolutely terrible. I will be canceling my membership with you.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 20, 2026
What can I say? Words cannot describe the knowledge and the service and the patience I received, the kindness, talking to me very clearly, making sure I understood all the information provided. 20000 percent experience.
Thank you for sharing your amazing feedback! We're thrilled to hear that our team provided you with an outstanding level of service, clear communication, and patience. It's wonderful to know that you felt supported and well-informed during your experience with us. Your exceptional satisfaction encourages us to continue delivering top-notch service. We look forward to assisting you again in the future with the same dedication and care.
Reviewed Sept. 19, 2026
This agency tried to pressure sales. They took out their payment. Immediately. They gave it back in payments. Avoid this scam company. They should be put out of business. Everyone Avoid this travel agency. Read the real reviews. My bank they paid me back in payments. I hope and pray this company goes out of business. I left it in God's hands.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 19, 2026
Excellent communication by phone with customer service. He solved all our concern. But one thing he convinced us to pay $81.90 to cover any future rescheduling, but We found an extra $39.90 that we didn’t agree. Pls try to cancel this payment of $39.90.
Thank you for taking the time to share your experience with us. We are pleased to hear that our customer service provided excellent communication and was able to address your concerns effectively. Regarding the additional $39.90 charge, we understand the importance of transparency and apologize for any inconvenience this has caused. Please reach out to us directly, and we would be happy to assist you in resolving this issue promptly. Your feedback is invaluable in helping us improve our service, and we appreciate your patience and understanding.
Reviewed Sept. 19, 2026
Very friendly service and very helpful. Good follow up, and made sure all details were taken care of.
Thank you for sharing your wonderful feedback! We're thrilled to hear that our team provided you with friendly and helpful service, including a thorough follow-up to ensure all your details were attended to. Your positive experience is important to us, and it reinforces our commitment to delivering exceptional customer support. We look forward to assisting you with any future needs.
Reviewed Sept. 19, 2026
The customer service called me after reservation and charged me for seats to be near each other for a family of 4.. But once I checked in the seats were not together.. They just call to charge you for nothing... Never use their service again... Totally disaster service.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 19, 2026
Easy and fast booking. Do need an information base traveling international paperwork.
Thank you for your feedback. We're pleased to hear that you found the booking process easy and fast. For international travel, having access to thorough information is crucial. We recommend checking our online resources or contacting our customer service team for detailed guidance on required paperwork. If you need any further assistance, feel free to reach out. We're here to help ensure you have a smooth and informed travel experience.
Reviewed Sept. 18, 2026
I will never use CheapOair again - honestly I have never had to write a negative review on any other platform. They were absolutely no help and so unaccommodating. I bought 3 tickets to GA, and unfortunately 1 person has to cancel. There was no option besides cancelling all tickets & having to repurchase 2 for triple the price. Sadly I won’t ever be using cheapoair again… I should have known by their name! My mistake.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 18, 2026
Excellent help canceling and receiving refund and rebooking. Very pleased with customer service. We had car trouble and they were very helpful.
Thank you for sharing your positive experience! We're delighted to hear that our team was able to assist you effectively when you encountered car trouble, helping with canceling, rebooking, and processing your refund. Providing attentive and helpful customer service is our priority, and your satisfaction means a lot to us. We look forward to supporting you in the future, should you need any further assistance. Safe travels!

Reviewed Sept. 18, 2026
If I could provide a zero star, I would avoid this company at all costs. Do not book through them. They are idiots. You are better off going with a major airlines. Do not waste your time money or energy on this company. We ordered a ticket for my son to come back to the United States and then we tried to change the date to earlier. I spent over three hours on hold after being told that the change will be easy and I paid the difference and then after a three hour hold, I was told they could do nothing and that the airlines would not allow the change. Thanks so much CheapOair for wasting three hours of my life. I will never use you again and I would urge anyone who’s looking for airfare to avoid you at all costs. You’re not worth the price.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 18, 2026
Was a very good, simple process. Very polite and thorough.
Thank you for sharing your feedback! We're thrilled to hear that the process was simple and that our team was polite and thorough. Providing a smooth and courteous experience is important to us, and your positive comments are greatly appreciated. We look forward to assisting you again in the future.
Reviewed Sept. 18, 2026
Very easy booking online. Operators are very helpful.
Thank you for sharing your feedback! We're delighted to hear that you found the online booking process easy and that our operators were helpful. Your positive experience is important to us, and we're thrilled to have made your booking process smooth. We look forward to assisting you with your future travel plans!
Reviewed Sept. 18, 2026
The reservation process was fine, but then I kept being inundated with emails to book my flight, pick up where you left, leave reviews etc... Please give a break!
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 17, 2026
That was nice and easy. Nobody is doing better. Great.
Thank you for your positive feedback! We're thrilled to hear that you found the experience nice and easy. We're committed to providing the best service possible, and it's wonderful to know we're meeting that goal. Your support means a lot to us, and we look forward to serving you again in the future.
Reviewed Sept. 17, 2026
The app is so convenient and easy to use. I have now booked three international trips and two domestic flights and am loving this app and booking platform!
Thank you for sharing your wonderful experience with our app! We're delighted to hear that you've found it convenient and easy to use for booking both international and domestic trips. Your excitement and satisfaction truly motivate us to continue providing a seamless and enjoyable booking platform. We look forward to assisting you on many more adventures ahead!
Reviewed Sept. 17, 2026
I was assisted by your representative NICOL. He was very polite and professional. He help me to cancel my wrong reservation and rebook tickets. Excellent customer service! Thank you.
Thank you for your wonderful feedback! We're thrilled to hear that Nicol provided you with excellent service and was able to assist you with your reservation needs. It's great to know he was polite and professional throughout the process. Your positive experience is incredibly encouraging, and we'll make sure to share your kind words with him and the team. We look forward to helping you with your future travel plans!
Reviewed Sept. 16, 2026
I have had nothing but excellent service when I have booked flights. 10/10 stars.
Thank you for your wonderful feedback! We're delighted to hear that you've consistently enjoyed excellent service when booking your flights with us. Your 10/10 rating is incredibly rewarding, and it motivates us to continue providing the level of service you expect and deserve. We look forward to helping you with your future travel plans. Safe travels!
Reviewed Sept. 15, 2026
I was extremely disappointed with the service I received. The agent in my estimation was not kind. I felt I was being taken advantage of. I booked, with the last digit of my name wrong. I was on the phone for over two hours and eventually was told to go to the airline to get it changed. Which I eventually did, and got everything sorted out. He wanted me to purchase a new return flight, which was not true. Then wanted to charge me $100 for each way to change the 1 digit. Therefore I would have to pay for a new return ticket, plus $100 to change the one digit on the first flight. All untrue.Won't ever use this site again.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Sept. 15, 2026
So far so good. No problems first time I'm using this site to book a flight. Many years since I've traveled from San Juan. Usually, I try to get direct flight from New York
Thank you for sharing your experience with us! We're thrilled to hear that your first flight booking through our site went smoothly. It's great to know that we could make your travel plans from San Juan hassle-free this time. We strive to provide convenient and efficient services, and your feedback reassures us that we’re on the right track. We look forward to serving you again in the future. Safe travels!
Reviewed Sept. 15, 2026
Excellent experience with CheapOair! The booking process was quick, easy, and straightforward. Everything went smoothly, and I received all the information and confirmation I needed. Great service and a very convenient way to book travel. I would definitely use CheapOair again and highly recommend it!
Thank you for sharing your fantastic experience with CheapOair! We’re thrilled to hear that the booking process was quick and easy for you. It’s our priority to ensure a seamless travel experience, and your positive feedback reaffirms our efforts. We're glad you received all the necessary information and confirmation promptly. We appreciate your recommendation and look forward to assisting you with your future travel plans. Safe travels!
Reviewed Sept. 14, 2026
Good service, keeping updates, constantly sending messages.
Thank you for your positive feedback! We are delighted to hear that you appreciate our service, especially our timely updates and consistent communication. It's our goal to keep our customers informed and provide a smooth experience. Your satisfaction and support mean a lot to us, and we look forward to serving you again in the future. Safe travels!
Reviewed Sept. 14, 2026
Awesome price. First time using this. Love it. I will buy again. 😀
Thank you for sharing your experience with us! We're thrilled to hear that you loved our pricing and had a positive first experience. We look forward to welcoming you back again soon. Your satisfaction is what we strive for, and reviews like yours make it all worthwhile. Happy travels!
Reviewed Sept. 13, 2026
It is my first time booking with you and you made everything so simple easy
We're thrilled to hear that your first booking experience with us was smooth and hassle-free! It's our goal to make the process as easy as possible for our customers. Your positive feedback is greatly appreciated and will be shared with the team. Thank you for choosing us, and we look forward to assisting you again in the future!
Reviewed Sept. 13, 2026
There were a lot of extra fees. I also have no idea how to check into my flight the day before. I won’t use CheapOair again.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Sept. 12, 2026
CheapOair cancelled two of our three confirmed tickets by “mistakes”: forced us to re-book by ourselves for extra $$$$ at airport and delayed back home for 24 hours. I bought three E-tickets of China Southern airlines issued by CheapOair on 11/5/2025 (booking reference # **, a total price of $2668.97), for a back home trip from Chongqing of China to Los Angeles of USA.
When my toddler son, grandma and I checked in at Chongqing airport 2.5 hours before departure, we were told that no tickets were under our names!!! I called CheapOair twice, and they assured me twice that ALL three tickets were booked and confirmed. After one hour on hold, I was told by China Southern airlines that only grandma’s ticket was found, the other two tickets were cancelled by “unknown”. After another half an hour on phone, China Southern Airlines claimed that the other two tickets were “cancelled” by CheapOair the next day after booking in November of 2025.
In desperation, I asked China Southern airlines for the price to re-issue the tickets. It would be 25,000 yuan ($3630, more than two times the original price)!! So much I wanted to go home, I was ready to pay. However, the time ran out, and no tickets could be sold. All three of us had to pack our luggage going back to the car, spending one more day in Chongqing. I called CheapOair asking for tickets back to Los Angeles and was told over the phone that the next day tickets would cost additional $850 x 3 besides the already paid $2668.97. Unbelievable!!! I scrambled and bought three tickets from Air China (economic coach) through Expedia, for $4187.89. That is $1518.92 more than my original booking of premium economy tickets. I had to cancel my son’s doctor's appointment due to the delay. We arrived home at 11:00 pm, and I had to be at work 9 hours later.
Think twice before booking China Southern Airlines through CheapOair. Here are the nightmares waiting for you: strangled at the airport after an “unknown” cancellation, paying extra money for flying out; lengthy waiting time on the phone with China Southern Airlines. CheapOair emailed me eight days after I got home, saying that they would issue a refund of $2668.97, but I paid $1518.92 extra, flew home by economy coach instead of premium economy, and missed my son’s doctor appointment.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 12, 2026
Emmet did a fine job. Very clear and helpful. Was able to save a few dollars.
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Sept. 12, 2026
Wonderful service! Very patient and professional. Was so helpful with all my requirements.
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Sept. 11, 2026
The man that helped me was very good and went over the top helping me get to my destination, which was an emergency. 😃
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Sept. 11, 2026
The agent helped me get a better price, changed the travel date for earlier date for even less cost. Thanks Cheapo Air.
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Sept. 10, 2026
Pretty good site. Fairly simple to navigate. It’s my first time using it. Hopefully my flight goes well!
Thank you for taking the time to share your experience with us. We're pleased to hear that you found our site simple to navigate. We hope everything goes smoothly with your flight, and we look forward to assisting you with your future travel needs. Safe travels!
Reviewed Sept. 10, 2026
I was extremely disappointed by the misrepresentation of CheapOair. What appears to be a cheaper fare was actually the same if not MORE than its competitors when adding all the FEES for seat selection, ESA fees, agency fees, etc. Every page literally asked you to add on additional services for a fee. This is my last time shopping with CheapOair. Oh no, let me not forget the 5.95 fee to get a Boarding pass. Who does that?
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Sept. 9, 2026
Cheapo (the name says it all) called me to see if I wanted to purchase seats for both ways for $10.95 total since I hadn't picked seats. This morning I went to check in, and it was already confirmed, but no seats were assigned. I called CheapO and was on the phone for over an hour; they said that wasn't what I paid for. I said, "Yes, it was, go back and review the recorded phone call." Either they do not record the calls or are just trying to pull one over. I know what was said, and it was about the seats. They can't seem to get their shit together. Will never use them again and will never recommend them to anybody!
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 9, 2026
Did an outstanding job persisting and getting me a flight home after an amazing amount of flights cancelled here at Heathrow. Thank you so much.
We’re so pleased to hear that our team was able to assist you in such a challenging situation at Heathrow. It’s great to know they persistently worked to get you home despite the cancellations. Your positive feedback means a lot, and we’ll be sure to share your comments with the team. Thank you for taking the time to share your experience with us!
Reviewed Sept. 9, 2026
I booked my R/T flight 30 minutes ago, but up to now it's still not confirmed. I was told they'll call me back in 3 hours. I am a senior citizen, and I don't need this inconvenience.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Sept. 8, 2026
My booking was not made correctly. I failed to calculate the time difference and flight time arriving to my final destination, therefore booking a 1 stop fight instead of non stop. I am a disabled veteran and it would be a grave hardship to sit in the airport for 14 hours before arriving home to Atlanta.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Sept. 8, 2026
I called customer service to get the details of my flight, and booked the tickets with the representative. I had a good experience.
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Sept. 8, 2026
Fair price, convenient and informative. So far, I feel confident embarking on the trip.
We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.
Reviewed Sept. 8, 2026
It was a pretty easy and seamless process getting my travel tickets through this service. I had to come back several times to find the "right" price, but ultimately, I found a good priced flight for the days we wanted to travel.
We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.
Reviewed Sept. 7, 2026
Very professional, very helpful. Deserves promotion. In a timely manner, went out of the way to make me understand to book the flight.
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Sept. 7, 2026
Thank you for having an easy accessibility and being available. Appreciate it.
We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.
Reviewed Sept. 6, 2026
Booked a flight after seeing their 24 free cancellation claim. My plans changed and I called 18 hours after making the reservation. I was told on the phone my cancellation was approved by the airline and that I would be receiving a full refund. I got an email confirmation from the airline and from CheapOair. Today (3 weeks later) I get an email saying that only $270 (50%) was eligible for refund and that it would take another month before my credit card will get refunded. I have had several phone calls with customer service and it has been a very frustrating experience. DO NOT USE CheapOair. Their 24 hour free cancellation is not free. I will work with my credit card company to get a refund. I will never try CheapOair again.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 6, 2026
MISERABLE EXPERIENCE. Hidden fees, constant bombardment to buy more, pay more. Confusing website that sends you to dead ends. Guidance that leads nowhere like come check in but when you open the site, you can't check in. You have to go to the airline. Why not just say "go to your airline home page and follow check in directions?" Further, there was nothing cheap about it and you better like talking to India if you have any questions.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Sept. 6, 2026
Worst customer Service I have ever had. Deceptive or information misleading information.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 5, 2026
All good with the prices and the easiest ways to book my flights.
We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.
Reviewed Sept. 4, 2026
The last rep I had a chat with was not able to help me complete the spelling of my last name to read just **.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Sept. 4, 2026
My experience with your staff has always been a joy. There has never been any hassle or lack in professionalism. I appreciate the time and communication of your company. Thank you for making my trips stress free.
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Sept. 4, 2026
Without technology where it is today and the way, the prices are in travel, gas, and all this I do appreciate this. CheapOair has given me a lot to look forward to when it comes to visiting my family members. Thank you so much.
We're so glad to hear that CheapOair has made it easier for you to visit your family. Your kind words are greatly appreciated, and we're delighted that our services help you look forward to more travel opportunities. Thank you for choosing us, and we look forward to assisting you again in the future!
Reviewed Sept. 4, 2026
Asked online about a connection to Berlin the same day I arrive in Frankfurt. Nothing worked, very bad.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 3, 2026
The phone rep and the virtual expert both did a great job. The person on the phone got me a better rate than online rep but they were both very helpful.
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Sept. 2, 2026
I was very pleased with Ollie. He was patient, professional and friendly. He easily solved a problem when we found out that the flight we were trying to book was not available. I had struggled all day with trying to arrange appropriate flights and he made it seem easy. I give him 5 Stars.
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Sept. 2, 2026
Cheapoair is a scam. The scam is called bait and switch and is illegal. I found a flight on the website for $117 and it was marked to “call for booking details.” When I called, I was told by the customer service person that that flight was not available, but a flight was available for triple the price. I tried later that day and the same flight came up for the lower price of $117. Same thing. I called and suddenly it was three times the cost. I called again to speak to a manager, waited on hold and was disconnected. I called back and was told that a manager was not available. Bait and switch tactics are fraud. Going back to hopper. Save your time and go to a low cost airline booking service that is honest.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Sept. 2, 2026
Being using Cheapoair for many years, never disappointed. Kudos, (so far) Will recommend. Cheers!
Thank you for your loyalty over the years and for taking the time to share your positive experience. We’re thrilled to hear that you’ve consistently found our service satisfactory. We look forward to continuing to meet your travel needs in the future. Cheers to many more successful trips with us!
Reviewed Sept. 2, 2026
We had an amazing agent. She went through and did everything for us. We’re all set. We’re ready to fly to Florida. Thank you, CheapOair.
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Sept. 2, 2026
Ben-Abdellah. This Hôtel Nupera is scam. Without windows, tiny hallway, dirty, no daylight, unhealthy, no fresh air gets in. Restaurant dirty, management and employees very bad quality service....Please don't waste your time and money going to that Nupera hotel. Also when I called CheapOair to complain they didn't help but charged me 25$ then they asked their job is done
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Sept. 1, 2026
Easy to talk to and processing was very helpful and affordable.
Thank you for sharing your positive experience with us. We're delighted to hear that our service was both easy to communicate with and provided helpful, affordable processing. Your feedback is invaluable, and it motivates us to continue delivering exceptional service to our customers. We look forward to assisting you with your future needs.
Reviewed Sept. 1, 2026
I have had pleasant experience working with this company. All my questions were answered politely and intelligently.
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Sept. 1, 2026
Good help readjusting my flight. No complaints. At issue, my refund. Should be credited back to my card, not held for later use. I don't fly much, need money back on my card.
Thank you for sharing your experience with us. We're pleased to hear that our team was able to assist you in readjusting your flight seamlessly. We understand your concern regarding the refund being credited back to your card and not held for future use. Please be assured that our customer service team is here to help address this issue. We invite you to reach out to them directly so they can further assist you in processing the refund as per your preference. We appreciate your patience and look forward to resolving this to your satisfaction.
Reviewed Aug. 31, 2026
Fast and friendly service, great communication, no hiccups.
We’re thrilled to hear you had such a positive experience with our service! It's fantastic to know that our team was fast, friendly, and communicative, ensuring a smooth process for you. Your feedback is highly appreciated and will be shared with the team to continue providing outstanding service. Thank you for sharing your experience with us!
Reviewed Aug. 31, 2026
I had a great experience with the agent Tina of CheapOair Travel Agency. Tina was very helpful, considerate, diligent and efficient. Tina had a lot of patience and guided me through the best Itinerary and she checked for me the best prices available. Tina taught me how to buy my ticket and how to easily pay for it. Tina is an excellent agent! Thank you Tina!!
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Aug. 31, 2026
I made several mistakes and had to cancel my ticket. Everyone with whom I spoke was very helpful and very patient. I will definitely call CheapOair again!
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Aug. 30, 2026
Service Representative Was Very professional as well Knowledgeable, Was able to answer any question that I asked. It was a Pleasure!!!
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Aug. 30, 2026
10 emails a day asking me to upgrade with yet another service. When I cancel the car rental portion of the trip, I am old there is a $15 cancelation fee. I didn't see such a fee, and after I complained he reduced it to $5. I have searched my confirmation. Email I received after booking, and I find no cancellation fee anywhere. If it is there, it is well hidden. Perhaps a letter to the BBB and the attorney general is in order. It's only a $10 loss, but this sounds like a scam to me. And if 1000 people are scammed, thats $15,000 right there. CheapOair failed miserably on This one. I'll never use them again.
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Reviewed Aug. 30, 2026
I have been using CheapOAir for over 5 years and I always seem to find really great results. If I need to jump on a call fast, I don't ever have to wait. Their staff always seems accommodating and at times will offer a small discount over the phone. I usually book online. It works for me because I am usually slightly flexible on the selected dates.
We’re delighted to hear that you've had such positive experiences with CheapOAir over the years! It's wonderful to know our team has been accommodating and able to assist quickly over the phone. We’re glad our online booking process aligns well with your flexible schedule and that you’ve found our service helpful in securing great travel options. Thank you for your continued trust in us, and we look forward to helping you with your future travel plans!
Reviewed Aug. 29, 2026
Such a disappointing experience with this company, I should have known it was too good to be true, just another scam out there, calling airlines directly in my experience is worth not being lied to and ultimately losing money, while taking care of an elderly parent.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations — that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.

Reviewed Aug. 29, 2026
My booking # is **. I was extremely disappointed to see on my boarding ticket, as per my booking, that the Boeing 787-9 was replaced with a Boeing 737 for a 6 hour trip while an automatically seat replacement took place without my knowing. This trip was between JHB and Addis Abiba. The plane had very poor ventilation and it was extremely hot for the 6-hour trip. I was not informed about this change or my seat replacement. In Addis Abiba I had breathing problems when getting off the plane. This was very unhealthy. I need a refund for this trip.
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations — that’s never what we aim for. If you're open to it, please contact us at feedback@cheapoair.com along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Reviewed Aug. 29, 2026
Very patient & thorough, pays close attention to details booking agent.
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Aug. 28, 2026
Was good except for all the fees; add one frenzy service, easy booking service.
We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.
Reviewed Aug. 27, 2026
I really appreciate how quickly and efficiently you help your clients. Your customer service is excellent—please keep up the great work!
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Aug. 26, 2026
You did an excellent job, keep it up. It was very easy to find a flight that suited me!!
We truly appreciate your kind words and are thrilled to hear you found it easy to book a flight that suited your needs. Your positive feedback is incredibly encouraging, and we’re committed to maintaining high standards. Thank you for choosing us, and we look forward to assisting you again in the future!
Reviewed Aug. 26, 2026
Never heard of this service/company but I had a pleasant experience with the travel agent. I was booking flights for my nephew and needed information from him while I was still chatting with agent. Everything was easy and I’m impressed. I definitely recommend!!!
We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.
Reviewed Aug. 26, 2026
My perfect travel companion. I have used this facility from Lusaka to Windhoek, to Johannesburg, to Vienna and now to London
Thank you for sharing your wonderful experiences with us! It’s fantastic to hear that we’ve been your perfect travel companion on your journeys to various destinations. We're committed to ensuring our travelers have seamless and enjoyable trips. Your kind words inspire us to continue delivering excellent service. We look forward to accompanying you on many more adventures in the future!
CheapOair Company Information
- Company Name:
- CheapOair
- State/Province:
- NY
- Country:
- United States
- Website:
- www.cheapoair.com
