Cheap Caribbean Vacations Reviews

I traveled alone with my 20-month-old child and clearly indicated during booking that she was an infant. My itinerary even states “infant,” yet I later discovered that CheapCaribbean charged me as if I were traveling with two adults—including the hotel stay, food, entertainment, shuttle, and even a second adult airplane ticket. What’s especially frustrating is that CheapCaribbean did not provide an itemized receipt, only a total package price, so I had no way of knowing exactly what I was being charged for. I trusted the booking process and only realized the issue two days before departure.

Scammers! They utilized a bait-and-switch technique with us. We purchased two vacation packages from them 8 weeks before the departure date. Four weeks later, they emailed and said that our direct flights with WestJet had been replaced with 1-stop flights on United Airlines, arriving 4+ hours later than the original itinerary, for an extra $280(!) per person. So not only did we get inconvenient flights, but we were also supposed to pay $560 for them, or they would refund us with some travel credits.

Watchout! Nowhere on their website do they explain that they won't use your credit card that you typed in to pay for the package to pay for your airline flight. Instead, they take the $ you pay and use their own credit card to pay for the flight. If you have any airline credit cards that give you perks (free checked bags, free carryons), you don't get to use them with cheap Caribbean. This is never explained when purchasing a package. Go with Expedia- better customer service and they use the credit card you inputted to purchase your flight.

I had a very frustrating and disappointing experience booking through Cheap Caribbean. What started as an exciting trip quickly turned into a stressful and unfair situation. After booking our trip, the company changed the itinerary and increased the overall cost due to flight change. The new price they expected us to pay was actually *higher* than if I had simply gone onto their website and rebooked the exact same trip ourselves. That alone felt misleading and unreasonable.

Very disappointed with Cheap Caribbean… Had a vacation booked and paid for then a week later get an email that the airline cancelled our flights and that we would be responsible for the difference in booking a new flight! We called the airline and they informed us that Cheap Caribbean cancelled the flight and that it was a charter flight for them! Been using this company for many years and NEVER had an issue! If the airline would have cancelled the flight they would have eaten the cost of booking is on another flight! That is not the case with Cheap Caribbean!

I booked a vacation package through CheapCaribbean from Canada, and all prices appeared to be in CAD. There was no clear indication anywhere that I would be charged in USD. After completing the booking, I was charged in USD, which significantly increased the total due to currency conversion. This is misleading and not transparent. I contacted customer service multiple times and spent several hours on the phone. The agents acknowledged the issue but refused to take responsibility and told me to contact the hotel, even though I booked directly through them. This company lacks transparency and accountability. I do not recommend using their service.

Horrible customer service. They failed to associate the sky miles number I provided during booking which caused over $300 in unnecessary fees (baggage etc.). Spent over 5 hours on the phone with cheap Caribbean for them to shirk responsibility and effectively blame the customer. I would suggest this platform to no one, and will not ever let my loved ones use this trip. Sounds great up front, but should you need any actual customer support during the process, prepare for the worst.

I made a reservation for the summer and very shortly after making it I learned my dad would be possibly going on hospice. I made the decision to cancel the trip within the 24 hour range, their system confidently didn't process it until after 24 hours giving me credits versus a refund. I have used this company every year and had planned on doing so, but weeks to get nowhere, I would book with another company, because they do not honor their own policy.

Have used Cheap Caribbean several times. Several weeks ago we purchased vacation package. A family of seven to Cancun Mexico, but the cartel started acting up in Mexico. United States recommend not flying to Mexico. Extremely long, wait times up to an hour on the phone trying to change for a different destination. spoke to a staff. Member was an unable to help me. Asked to speak to a supervisor. They gave me the runaround. Kept putting me on hold numerous times hoping I hang up the phone. Go with a different company. Expedia. Apple. Anybody but you Caribbean I will never use it again!!!

The Worst of the Worst. Submitted within 4 Hours of booking a simple request of a Price match per their instructions. ZERO RESPONSE Day Four NOW. Get same Stupid answer from Customer Service. Wait 3 Hours can take up to 24 Hours. Well fourth Wait day. NOTHING. ZERO.