Cheap Caribbean Vacations Reviews

I bought a vacation package from Cheap Caribbean vacations for two people which include Hotel & aircraft with seats + luggage. When arrive at airport on 27 May 2026 there was no seats plus baggage reserved. I had to pay Jetblue extra for seats and baggage. The total for everything was 289.00 dollars. I call customer service from Cheap Caribbean vacations and he blame the airline. The representative would not help me at all. I don't recommend this company for nothing. They lie to you and then won't be responsible. I tried to attach a copy of contract, but it won't take it.

CheapCaribbean was the worse experience to deal with in setting up my recent trip in June. After setting it up I had to cut it short due to family issues and they denied my request for a refund or credit for unused hotel days prior to my leaving on my trip. Upon checkout the hotel manager issued a refund personally to me which CheapCaribbean only gave me a refund of half and kept the other half as a credit to force me to use them again. They are unethical and thieves and have no right to hold my money that was issued to me. I will be writing the BBB and will never use them again!!!!

I traveled alone with my 20-month-old child and clearly indicated during booking that she was an infant. My itinerary even states “infant,” yet I later discovered that CheapCaribbean charged me as if I were traveling with two adults—including the hotel stay, food, entertainment, shuttle, and even a second adult airplane ticket. What’s especially frustrating is that CheapCaribbean did not provide an itemized receipt, only a total package price, so I had no way of knowing exactly what I was being charged for. I trusted the booking process and only realized the issue two days before departure.

Scammers! They utilized a bait-and-switch technique with us. We purchased two vacation packages from them 8 weeks before the departure date. Four weeks later, they emailed and said that our direct flights with WestJet had been replaced with 1-stop flights on United Airlines, arriving 4+ hours later than the original itinerary, for an extra $280(!) per person. So not only did we get inconvenient flights, but we were also supposed to pay $560 for them, or they would refund us with some travel credits.

Watchout! Nowhere on their website do they explain that they won't use your credit card that you typed in to pay for the package to pay for your airline flight. Instead, they take the $ you pay and use their own credit card to pay for the flight. If you have any airline credit cards that give you perks (free checked bags, free carryons), you don't get to use them with cheap Caribbean. This is never explained when purchasing a package. Go with Expedia- better customer service and they use the credit card you inputted to purchase your flight.

I had a very frustrating and disappointing experience booking through Cheap Caribbean. What started as an exciting trip quickly turned into a stressful and unfair situation. After booking our trip, the company changed the itinerary and increased the overall cost due to flight change. The new price they expected us to pay was actually *higher* than if I had simply gone onto their website and rebooked the exact same trip ourselves. That alone felt misleading and unreasonable.

Very disappointed with Cheap Caribbean… Had a vacation booked and paid for then a week later get an email that the airline cancelled our flights and that we would be responsible for the difference in booking a new flight! We called the airline and they informed us that Cheap Caribbean cancelled the flight and that it was a charter flight for them! Been using this company for many years and NEVER had an issue! If the airline would have cancelled the flight they would have eaten the cost of booking is on another flight! That is not the case with Cheap Caribbean!

I booked a vacation package through CheapCaribbean from Canada, and all prices appeared to be in CAD. There was no clear indication anywhere that I would be charged in USD. After completing the booking, I was charged in USD, which significantly increased the total due to currency conversion. This is misleading and not transparent. I contacted customer service multiple times and spent several hours on the phone. The agents acknowledged the issue but refused to take responsibility and told me to contact the hotel, even though I booked directly through them. This company lacks transparency and accountability. I do not recommend using their service.

Horrible customer service. They failed to associate the sky miles number I provided during booking which caused over $300 in unnecessary fees (baggage etc.). Spent over 5 hours on the phone with cheap Caribbean for them to shirk responsibility and effectively blame the customer. I would suggest this platform to no one, and will not ever let my loved ones use this trip. Sounds great up front, but should you need any actual customer support during the process, prepare for the worst.

I made a reservation for the summer and very shortly after making it I learned my dad would be possibly going on hospice. I made the decision to cancel the trip within the 24 hour range, their system confidently didn't process it until after 24 hours giving me credits versus a refund. I have used this company every year and had planned on doing so, but weeks to get nowhere, I would book with another company, because they do not honor their own policy.

Have used Cheap Caribbean several times. Several weeks ago we purchased vacation package. A family of seven to Cancun Mexico, but the cartel started acting up in Mexico. United States recommend not flying to Mexico. Extremely long, wait times up to an hour on the phone trying to change for a different destination. spoke to a staff. Member was an unable to help me. Asked to speak to a supervisor. They gave me the runaround. Kept putting me on hold numerous times hoping I hang up the phone. Go with a different company. Expedia. Apple. Anybody but you Caribbean I will never use it again!!!

The Worst of the Worst. Submitted within 4 Hours of booking a simple request of a Price match per their instructions. ZERO RESPONSE Day Four NOW. Get same Stupid answer from Customer Service. Wait 3 Hours can take up to 24 Hours. Well fourth Wait day. NOTHING. ZERO.

My husband and I have used this company to book yearly vacations for over the last 15 years. The last few times we have booked vacations we have had issues, paid for upgrades, paid for seat selection on flights, then they change these selections after we book, when contacting Cheap Caribbean regarding the change they refuse to help stating nothing can be done because we have not purchased travel insurance. I would find another company you can trust before booking with Cheap Caribbean. One thing they are amazing for is giving you the runaround, good luck!

They have the absolutely most obnoxious ads online of any company ever. I look forward to my quiet morning coffee while I read the news every morning. Without fail, I suddenly get blasted halfway out of my chair by the loud, deep drums on their ads. Most ads are silent and therefore unobtrusive, but not their ads. It’s like they are trying to rattle your nerves. Based on their ads alone, I would never use them to book a trip.

Took over three hours to book my reservation. Get to my destination and it isn’t right still three hours later trying to get them to fix it!!! Do not book with them!! They tried to blame me for the booking when I booked through them and tried to blame me for their mistake and refused to get a supervisor.

Horrible company! Do not book your vacation with them. If you need help with anything just forget it. Customer service is hard to understand and rude. Just spend the extra $100 and book through another company, wish I would’ve!

Don't waste your time. Customer service was not good. On hold forever, was in the airport for 10 hours and they were no help.. No answers just hold please, won't book with again and don't get the insurance. Waste of money.

If you have any problems they play stupid and go out of their way to screw you over. We had to cancel a reservation and had purchased travel insurance. We were issued travel credits good for a year and assured we would have no problem using them. We have all confirmations in an email. We had about $870 in credits. After approx 30 phone hours I have yet to get them to apply credits to a trip we have booked. It has been the worst customer service experience of my life they won't let you talk to the previous person you talked to for 3 hours saying everything is fixed and knows the reservation. Won't let you talk to superiors. Ready to lose it!

Lesson learned and I should've known better than to book with them after reading their reviews. We were promised a $125 room credit for the cruise that we booked with them. Of course, you had to read the fine print in the confirmation to go back in and "redeem" that credit online, which I did. In fact, I redeemed it multiple times because I suspected that they were going to try to say that it wasn't "redeemed".

I will say I agree with the other writers that the company is a scam. I booked a cruise for myself, husband and toddler for his birthday. The company cancelled the trip and supposedly promised to reimburse my 1200 paid using Uplift which is another joke. So I’ve learned between the two companies that they have a scam going to cancel people's trip in return to keep their money. It’s been a few months with no response from one end and the other sending a port tax refund to the lender with me still owing after they decide to cancel the trip. I would say save the trouble and book directly with the cruise ship directly or Cruise.com.

Bought insurance and unfortunately had to cancel my trip. I’ve been waiting on a refund for over 3 weeks. I also had to pay 350 just to cancel after buying the insurance. Have been hung up on multiple times calling, trying to find out where my refund is.

CheapCaribbean.com was helpful prior to taking the vacation. But unfortunately during our stay the bathroom ceiling in 2 separate rooms fell on daughter. Dreams Jade was rated as a 5 star resort on the cheap Caribbean. I find difficult to understand how a 5 star resort can have the ceiling fall on their customer in 2 separate rooms. Having pieces of ceiling and water leak on the customer in 2 separate rooms. When swimming in the ocean it was very rocky.

Booked a trip to Mexico for a family trip, fast forward two weeks and my mother was diagnosed with terminal cancer so we had to cancel, spent $4,000 on the trip and we originally told I would be refunded my hotel expense, in the end, I received a $1,200 future credit with Cheap Caribbean. If you can, use another provider, this company's customer service and compassion deserves zero stars.

The “Guidelines” state not to use all caps and not to use insults, so I had to delete my first comment, but you all can read between the lines I’m sure! I must post this to warn others of such #blank# behavior displayed by this company. I talked to Mary, SMITHE, and Rafael, plus several others who unfortunately I didn’t save their names. They all should be proud of the work they don’t do and promises they do not keep. Sarcasm, that is. This is what is called a Business?!! Do yourself a favor and delete any emails, texts, and/or other correspondence from this group of you know what. I just read reviews on this site, and I am so sorry I did not do research prior to wasting my hard-earned money to only support this blank blank company!

Company is a total joke. The flight they booked for me was cancelled, they could not get me on another flight for days so we couldn’t go. They only agreed to refund me $1,500 out of a total cost of $2,500, and only would do so in a resort credit. So I lost $1,000 and now am forced to go back to this resort only. Customer service was horrible. Long waits for responses and they don’t resolve anything. Do not use them.

I clicked their link for all-inclusive trips, chose my dates, destination and resort. Now I'm being told the resort is not all inclusive! I've been on hold for over 2 hours and 45 minutes waiting to speak to a supervisor, and the just disconnected me!

I have used Cheapcaribbean.com multiple times. I have never had a problem and everything goes smoothly. They offer the best prices with no hidden fees. They also offer travel insurance. Compared to other sites they are the best value.

I got a refund through The airline because CheapCaribbean had made a mistake and book my child as a passenger when he was supposed to be a lap child so the airline gave me a refund and it said that it would go back to my debit card and it didn’t. So I called you Caribbean and said that they would get my money back and another telling me that I would get credit for an amount that is not even matching the amount that the airlines told me that I would get as a refund.

We book a cruise though CheapCaribbean.com for last April and had no problem with any of the perks we had as they were all explain and didn't have to do anything. Pearl was great. This past year we booked a Cruise with Valerie for our cruise we just came back from and was not happy. When we booked the cruise I had to call her back and ask her about the Free at Sea special as she did not put it in the description. Then the Specialy Dining was not included which was not a big deal.

I booked a trip for 3 people, using travel credits. OMG what I've been through with this company. I had to cancel the trip 2 times, I lost $500 for canceling. But yet it states Free cancelation. Never again! I will stick with Expedia. We should sue this company! Or shut them down!

This company is scammers. Please read the reviews. They tell you to get travel protection and don't honor the plan. I lost out on money because they refuse to refund me my money and said there's a fine print. Noooo please pay attention and don't get scam like we did. They had Ruth to call me to tell me that it don't work like that. She was pretty much saying they scammed me.

*Worst possible service.* Absolutely no response once you book!! I leave in 3 days and still have not received documents necessary for trip!! This is the third time I have been on hold for over 2 hrs and 45 minutes. Go anywhere else but Cheapcaribbean.com.

The worst company to ever book with. They are rude and don’t care about you. They will find ways to rip you off and are not friendly. I will never book with them again! They will cancel your reservation and not give you your money back! Customer service is not helpful and they all are money-hungry loser.

I was never told that Amstar was their transportation from airport and we got stuck taking a cab for 110. Then when we got to the hotel they wouldn't let us in because I booked with Cathy instead of Catherine and asked for money until we cleared it up with Cheap Caribbean.

Lilly made it so easy to book everything we needed. Including the exact flights we wanted. It was truly a great experience and she was always a polite. Professional! I will definitely be back to book future trips!

My wife and I have booked several vacations through CheapCaribbean (CC) now and have never had a single issue. We have also dealt with a few of their agents over the phone and they have always been extremely helpful. I spend quite a bit of time comparing their prices to other agencies like Expedia and even the resort websites themselves and it is always WAY easier and costs less to book through CC. Having everything consolidated and being to choose each item step by step as you go is as convenient as it could possibly be. I think one minor qualm I may have is that certain hotels don't have every room option available. BUT most of the time those rooms are out of our price range anyway so it doesn't even really matter to us all that much lol. At any rate I believe if you are having issues with the booking/refund/cancellation process it is more than likely a you problem.

I had a $2500 travel credit that due to unforeseen circumstances, I was unable to use before they expired. Cheap Caribbean would not extend my credits or let me book a trip. They did not even offer me a partial credit. I was told there was nothing they could do. This is horrible business practice. I don’t recommend doing business with this company.

I was pleasantly surprised when I contacted CheapCaribbean to change my faulty reservation. The representative, Hector, helped me cancel my previous reservation, and book another, answering all my questions patiently. Adolfo worked with me to complete another reservation with an even better price! I am excited to try Cheap Caribbean for this trip with my family in Mexico!

We have booked vacations with many sites with no problem!!! We have had nothing but, problems with Cheap Caribbean. Trip was paid in full.... then they charged us $1800 more for no reason. Said it was a mistake and a refund would be issued... still waiting for three weeks! Talked to numerous customer service reps all saying a refund was coming! We're on vacation now, still no refund! Credit card company will be notified and Better Business Bureau! Do not book with them...if I get resolution, I will update review! Sad to be stressed before leaving on vacation...still stressed! Overcharged and no resolution yet!

I originally booked these flights and hotel reservations in September to leave Texas in December but we had to postpone it until April because of a passport problem for our grandchild, they informed us that we would be credited only but it ended up costing me about $1,000 more to rebook for April then today we get an email saying that we owe another $539, when we tried to inquire what the extra charges were we got nowhere. We ended up paying it in hopes that this company is for real and that we don't get to the flights and there's no flight or hotel reservation made. Honestly I think that I made a mistake booking through any travel agent and I will never do it again, the lesson learned.