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CheapCaribbean.com
Overall Satisfaction Rating
1.61/5
  • 5 stars
    14
  • 4 stars
    6
  • 3 stars
    3
  • 2 stars
    22
  • 1 stars
    123
Based on 168 reviews that contain star ratingsSHOW RATING DISTRIBUTION

CheapCaribbean.com

Doylestown, PA

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Last updated: Feb. 20, 2018

175 CheapCaribbean.com Consumer Reviews and Complaints

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Verified Reviewer
Original review: Feb. 20, 2018

I found the agents friendly and found me the best deal compared to other companies. My travel experience, pricing, airlines, transportation and my destination turn out a 5 star experience at Punta Cana Dreams Spa and Resort. Plus they had a representative on the property. Couldn't ask for more.

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Verified Reviewer
Original review: Feb. 20, 2018

I booked a trip with CheapCaribbean. Once our flights changed and not for the better. The second time I paid for the upgraded special hotel deal that was supposed to get you all the benefits of the hotel. Well when I got there my two friends I booked with got the deal but I did not. We were placed in a separate building and told that CheapCaribbean was at fault. CheapCaribbean gave us nothing but a runaround and offered us some paltry amount on the next trip. I would never book with them again. They lost my business.

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Verified Reviewer Verified Buyer
Original review: Feb. 11, 2018

We purchased an all-inclusive trip to the Westin Playa Conchal in Costa Rica through CheapCaribbean. We purchased the round trip transfers as part of the trip for $281.52. Amstar, the third party company that provided our transfer took us to RIU, the wrong resort, which was in the opposite direction of the Westin. Our flight arrived in Liberia at 1:00 pm so we planned to have a late lunch at the resort and spend the afternoon familiarizing ourselves with the resort property. As it turned out, we did not arrive at our resort until late afternoon. We were in the van for several hours and were not offered a bathroom, water, or anything to eat. We missed lunch and lost a half day of our vacation. We contacted both CheapCaribbean and Amstar by phone and email. They were nonresponsive. No refund or partial credit whatsoever. Buyer beware.

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Customer increased Rating by 3 stars!
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Verified Reviewer Verified Buyer
Original review: Feb. 5, 2018

We have booked thru CheapCarribean at minimum 10 times over last few years. And each of those times there has been at minimum 6 people and usually 8-10. We booked above trip a month or so ago. That will be our last trip booked through you guys. The way I was treated with this situation and amount of inconvenience it has caused is ridiculous.

Saturday morning I got a flight change where we got moved from our flight from Houston to Cabo (flight 1452 to flight 1438). It arrives 2 hours later in Cabo. I was upset but I do understand that this happens. Then later in day I talked to several other in our group going and found that they had gotten a change also. But their change was just a flight number and they arrived same time in Cabo. (Flight 1438 to flight 6167.) We were the only 4 to get moved off that flight! I called instantly and talk to one of your people. He told me to email the flight people. I did that. He told me I could try to call United directly. I did that.

When I talk to United the lady who was very nice said they had availability but they were not able to make the move without someone from your company making the call. So I called you back yet again on Saturday night. I ask for someone to make that call. To no avail. They said the flight people wouldn't be in until Sunday morning at 5. I called them and was told to call back after 9 because that is when they would be in. They were not. They said at that point to call back Monday morning. So this morning I called back and sat on phone for another 15 minutes on hold (which happened every time). They put me through to your flight people. The lady was nice enough and said they showed no availability on that flight.

At this time I was on United and they did show availability. She said it was business class though and they couldn’t book that. I asked if they could move us to a flight on American that landed and left close to same time. She said yes but then told me it would be 200 more per person. And then told me there could be other changes coming. Lol. This wouldn't be huge deal except my niece who is on other flight has never traveled out of country before and now I am sending her there without me. Which is ridiculous considering we all already paid extra to be on this specific flight. And now 4 of us is not even getting that flight. YES I SAID WE PAID EXTRA FOR THAT FLIGHT. Added to the fact that I booked a transfer for all of us and now the four of us will have to book separate transportation for the four of us. Costing us another 200 dollars.

Like I said I understand mistakes could have been made that was out of CheapCarribean's hand but they could've easily fixed this by several different methods. 1. It is straight ridiculous to run a travel agency as big as you guys and not keep someone in the company who can call airline to make changes over the weekend. If you had had someone this could've easily been fixed Saturday night. When the lady from United said they could easily move us over to other flight. 2. Even today there was availability to move us over but you said you could because it was a upgrade. You should do this and eat the small loss when clearly your customers have gotten screwed and because you were not equipped to fixed it over last few days when the fix was there.

3. You could have moved the 4 of us to the earlier flight and ate that cost. For the same reasons above. Your service has always been good as far as I am concerned. You usually call days after booking and go over stuff. Which btw you didn't do this time and that was fine though. I did think it was nice service. Your prices were better than most. But I can bet many other companies out there could've fixed this Saturday when I made first call. And to me that level of customer service would be worth the few extra bucks to book through another company.

Anyways I just wanted to write this to management and hopefully it will make you guys change the way you operate just a little. Maybe it will help out future customers. Sorry for ranting but this upset me very much. Not only did change end up costing us money, making my niece go out of country and through customs without me when I told her I would be by her side. We also paid a extra couple hundred dollars for nothing. Change your policies or you WILL lose more customers over time. These policies are bad business.

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3 people found this review helpful
Verified Reviewer
Original review: Feb. 2, 2018

This was my first time using CheapCaribbean and I must say I absolutely loved it! I will be using them again, please don't let the bad reviews scare you off. Everything was wonderful. I can't wait until my next vacation!

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Verified Reviewer
Original review: Jan. 27, 2018

We have used Cheap Caribbean twice to travel to 2 different locations in the Dominican Republic and was happy with the service and price. The only advice I would give is to check the distance of the airport to your location because they use the cheapest airfare and it can sometimes be a distance to travel, but I don’t think that’s different from any other booking site. I felt I was taken care of with transfers waiting with sign at airport on time and with reliable transportation.

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Verified Reviewer Verified Buyer
Original review: Jan. 13, 2018

I am a travel agent who booked an all inclusive vacation for some clients. When I started the booking on their website, I noticed that their form was not saving my agent info. I called and was placed on hold for 63 minutes. After finally reaching someone, I was told not to worry about it. It was a glitch in the system. The woman told me to just send the information via e-mail to their agent customer service email address. I did that, 4 times so far. I also emailed their consumer customer service email address, 3 times so far. I called twice, the second time I was told by Bob that the matter was being "escalated" and that I would receive a return call that day. That call never came.

I am trying to make a minor change on my clients' reservation. Their information had mysteriously gone through but mine didn't. They are telling me that I can't make the change because I am not their registered agent. I did everything I was instructed to do by CheapCaribbean and they intentionally lied to me so they don't have to pay my company a commission. They are also doing the client a disservice. They told them that they needed to contact the resort directly. Hindsight being 20/20 we should have done that from the beginning. It turns out, it would have been cheaper if we had. With a customer service department like that, do you really want to give all that money to CheapCaribbean?

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Verified Reviewer
Original review: Dec. 21, 2017

This company is owned by Apple Vacations - Apple Vacations offers better rates and better service. CheapCaribbean offers a price match only if you call back within 24 hours of booking. This is misleading. I ran into an issue where I found a cheaper price. Called them back within 24 hours. I was put on hold give then option to be called back - when they called me I was driving and could not take the call - when I was able to call them back I was told it was beyond the 2 hours and they would not give me the price match. In addition to this issue I was given an account manager at time of order once I booked it. I no longer could talk to him. Needed to go to customer service which was a nightmare to deal with.

7 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Nov. 12, 2017

This review is to help the reader understand that once you pay CheapCaribbean, they will keep your money whether or not they can provide you with the promised trip. We purchased a trip to the Caribbean. The price was OK, but nothing to brag about. Unfortunately, due to the ensuing hurricanes, the hotel closed down. The trip could not have been taken. So, we asked for the money back. Not-so-Cheap-and-really-stinky-Caribbean said that the money will not be returned and only available as a credit that will expire shortly.

We went to the customer so-called service: first, no one responded for two weeks, then Kimberly ** responded. Her email was very nice, and she knows how to write. Her email said to just call her and she will resolve everything. We called her for over a month, left messages, sent emails. Finally, she responded. Kimberly was rude on the phone, refused to discuss law applicable to our claim, and then refused to even discuss morals of keeping our money when the trip could not be taken.

We have hired a lawyer to sue them and expect that the lawsuit will result in our favor. If you proceed that route, you may want to know that you can get from the courts treble damages because CheapCaribbean is your fiduciary and legal fees reimbursement in the judgment. Yes, good justice for CheapCaribbean, but is this how you want your vacation experience to go?

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12 people found this review helpful
Verified Reviewer
Original review: Oct. 19, 2017

My husband and I booked a trip in Aug to be taken in Oct. to Paradise Island in the Bahamas. This was a dream come true for both of us. We stayed at the Comfort Suites, to have access to Atlantis, which was wonderful! Here is the problem, two days before our trip we received an email saying that they were just notified that the pool at the hotel was under renovations. I immediately contacted CheapCaribbean because I have a medical condition that prevents me from walking long distances daily and I need the pool for resistance therapy which is crucial for my pain level and walking ability.

For me this was not an inconvenience. It was a matter of being able to walk and move on my vacation! The response from them was, "Sorry for the inconvenience!" There was nothing on the website when I booked this trip about any pool work. I explained in another email, because the wait is too long by phone, that I was unhappy with their response and I was in shock that they did not try to help me in any way! They did say I could still use the pools at Atlantis.

So we took the trip and found out that CheapCarribean knew well in advance that the pool was under renovations, had we known this we would have booked later in the month when it would have been finished. Unfortunately, the closest pool to us in Atlantis was also under construction and I was only able to walk to the other pool on one day. It was just too far for me.

I never made it to the beaches because I was unable to walk to it! I found out too late that our hotel would have provided me with some assistance had we told them the situation sooner. I guess that is my fault I had too much pride and too much embarrassment! The bottom line is CheapCarribean advertised a hotel with a pool, that is what we paid for and they knew it would not be available for us to use, they deceived us, and did nothing to help us! We were at their mercy by the time we were notified they had all my money!!! I will never book with them again! Please Please Please, book with someone else, this company does not care one bit about you. Once they have your money it's over!!!

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8 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Oct. 12, 2017

Last year my daughter began planning her 30th birthday celebration vacation. She researched every aspect of the trip and when a colleague suggested Cheap Caribbean she took the recommendation and reached out to them to plan her once in a lifetime trip. She booked the trip and everything was wonderful. She was traveling from Rochester and I was traveling from the NY/NJ area to meet in the Montego Bay airport 3 days before her birthday. All was perfect until the week of the trip. Hurricane Irma was scheduled to make landfall in Florida on Saturday, September 9th and luckily there was enough time for me to reroute my flight.

Both my daughter and I were in adjoining terminals at JFK the morning of the 9th when both our flights were canceled due to a freak of nature with a lightning strike that occurred the afternoon before having taken out the entire Island of Jamaica's flight radar so no flights were able to land. Fast forward to Saturday evening after 4+ hours on the phone with Cheap Caribbean we were rebooked to Mexico leaving on September 12th. I'd requested a resort on the Riviera Maya and to be placed in one of the Dreams Resorts (or one their affiliate/AMStar resorts).

I was very explicit that I did not want to be at any resort that required guests to have wristbands and that I wanted the same classification of accommodations that we'd had for Jamaica. I was assured repeatedly that we were being placed into a top rung resort that rivaled the Dreams Resorts and was listed as a 5 star resort. I had to pay an additional fee for the new reservation and a flight for my daughter since she'd used one leg of her ticket as she'd had a connecting flight from Rochester (over $580).

Upon receipt of our confirmation I noticed that we were downgraded from a Junior Suite Oceanview to a standard room. I called Cheap Caribbean the following morning and after 2 hours of holding I was told that the reservation had already been released to the resort and that we could not make the correction. We traveled to Mexico the morning of the 12th and upon arrival at the hotel, were told that there was no reservation in our name. We had to pay an additional $500+ for two nights lodging while we waited for Cheap Caribbean to fix their error. To add insult to injury the resort we were booked into was not on the same level as the resort that I requested. We were required to wear wristbands, which is something that I verbally stated I did not want multiple times to the representatives from Cheap Caribbean.

My daughter spent two hours on the phone, while sitting in the lobby, since that was the only place she had consistent reception, trying to get Cheap Caribbean to correct their mistake. While we were at resort, they did confirm our reservation, but did not correct the room classification causing an additional cost to me. I've done quite a bit of traveling and have never had such a bad experience. The resort was picturesque, however that was the only positive. There were multiple buffets, but the selections were not wide and the food was not tasty. The theater was an open air space with no air conditioning and the ceiling fans did not offer any relief from the heat. We were not happy with the cleanliness either.

Most morning we would leave our room by 9 am and put the sign on the door to please clean our room and when we returned in the afternoon (after 3 pm) our room would not have been serviced. On the 3rd day when we returned, we were so disappointed that we went to complain in person since calling Housekeeping did no good. On our second day, we requested wash cloths no one brought us any. By chance, I was able to get some when the maid came to the room to see if wanted her to provide turn down service.

Now we are home nearly a month and Cheap Caribbean has still not refunded the difference between the rooms grade that we were supposed to have been booked into and the one they put us in. Their response has been that they appealed to the resort to provide us with the difference and the resort has responded that Cheap Caribbean was at fault. There has been no resolution to our frequent calls and emails. This was by far the worst experience I have ever had.

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5 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Sept. 27, 2017

Hello, so I recently had a group trip planned for Puerto Rico but unfortunately the area has recently suffered serious damage by two consecutive hurricanes which left the island unable to accommodate guests at this time. I had booked the flight and hotel through CheapCaribbean.com and got in contact with them days before the hurricane hit the island and asked about being refunded my deposit as it was clear that area would not be able to be visited any longer at this time.

A few days passed and finally the company emails and calls me letting me know the reservation had been canceled due to damages sustained by the island and travel credit will be given to those affected. Here lies the problem... This was an unfortunate event which was out of everyone's control and yet the company refused to refund me SOLELY on the grounds that it's their policy not to give refunds.

When I called and spoke with a representative, he stated only $127 will be held as future travel credit with them and that I would have to contact the airline for the refund of $724 for the airfare directly. Upon speaking to the airline, they agreed to fully refund me free of any fees or penalties but then stated the refund would be going to the Mastercard used to book the trip... However, I booked my entire trip using my American Express.

Unfortunately, the airline stated they had to refund to the purchase card used to purchase the tickets which now leaves me where I'm currently at... I have my full amount sitting in the account of a "nonrefundable" company even though I was told by a representative that I would have to call the airline and be refunded by them but, the company was smart enough or should I say sneaky enough to know to book using their means of purchasing so that in the case there was a refund, I, the customer would still not see that refund. I'm currently disputing this with American Express as it is an unfair business practice. When asked why the Mastercard was used to purchase the airline tickets rather than the card I provided, the person stated, "It is for your protection". So now you have an idea of what kind of company this is. STAY AWAY.

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9 people found this review helpful
Verified Reviewer
Original review: Sept. 27, 2017

We booked vacation with CheapCaribbean September 3rd to September 7th in the Dominican Republic Punta Cana. Hurricane Irma hit, we were evacuated six and a half hours away to Santiago. Our group leaders from the resort was calling CheapCaribbean trying to get someone to be responsible for me and my friend and CheapCaribbean pretty much said we was on our own. We ended up having to spend three more nights and pay out of pocket, had to rebook our flights ourselves. I know this was all due to Hurricane but when you book with a travel agency I feel they should be there for you and try to help you in any way they can and this did not happen at all.

7 people found this review helpful
Verified Reviewer
Original review: Sept. 18, 2017

I had a trip planned for St Maarten since May - with a partial payment. Now, since IRMA hit - the resort I was booked for received heavy damage. I inquired about my stay - to Cheap Caribbean, and the response I got was that the resort I was going to would not be ready for my dates of travel - nor would the island. I had no desire to go elsewhere, as I was intrigued with the "airport" and wanted to view the beach and the planes making their approach very close to the beach!! I inquired about how long of a wait, and this place wasn't taking any reservations - up and to the "May" of 2018 (which is when my year would be up). I simply asked for a refund - so I could just rebook, when the resort was rebuilt. Cheap Caribbean said I could only get a credit from the resort and the airlines - no refunds!

I understand this was an act of Mother Nature, but it was definitely not all my fault!!! CC would not budge... At all!!! Never would they offer anything to support customer service - it was always "The resort”, or the "airline" stance. Well, I never dealt with the airlines or the resorts - I went through one place "Cheap Caribbean". I don't understand - I put down one third of my total package, in good faith and knowing I was not going to cancel. I had no desire to go anywhere else, but I was forced to find another trip - because there was no refund. And, if I didn't find/use another trip before May, I lost my monies!! WOW!!!

O. K, so, now there was no way I was just gonna hand them free money, by walking away. I thought, I would choose another location, and then look for civil action against the company. (They are out to protect only themselves and the only ones that are out on this - would be the resort and ME!!) If you book, and come across some issues, you can bet - there is NO WAY "Cheap" Caribbean is going to take a hit at any level!! If something is wrong - you will be the only one who not only suffers the brunt of the pain... You will also be the only one to carry any financial burdens.

Once you make a partial payment, don't expect to get ANY back!! They hold your money and force you to book another trip, if things go south on the intended trip!! RUN!!! RUN FAR, and VERY FAST!!! DO NOT BOOK WITH THIS PLACE!!! There is my two cents worth. Now, I will head to a place where I have absolutely no desire to go - for my long awaited vacation (since May). BAD REVIEW FOR Liz, Timothy.

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8 people found this review helpful
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Verified Reviewer
Original review: Aug. 31, 2017

In May 2017 my now ex husband went on Cheap Caribbean to purchase a 7 night w/ flights all inclusive vacation for us. I paid half the trip with my credit card and he paid half with his card however, we broke up the end of May and I called 6 times to cancel my part of the trip. But because my ex was the primary on the reservation, they said he had to call in and cancel my part of the trip. And because it was a bad break up due to a crazy alcoholic man that I begged to cancel to get some money back.

He did not call out of spite and Cheap Caribbean told me because he did not cancel, I lost my 1500 bucks! Then I fought it with my bank and Cheap Caribbean sent a rebuttal of some policy of absolutely no refunds that I never was told when I called 6 times nor saw on the paperwork so I lost 1500 and never went on the vacation. They don't even give you a credit or can change your reservation, nothing! Absolutely will not use them again!!! Bookit has a refund and great cancelation policy...

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2 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Aug. 25, 2017

Book a trip to a all inclusive place in Los Cabos. The website says "all inclusive, included tips and services" tips were demanded in order to get service, extra charge at check in for our service and $ for top shelf liquors, half of the resort was closed for renovations, we weren't informed by this company.

7 people found this review helpful
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Verified Reviewer
Original review: Aug. 11, 2017

I contacted Cheap Caribbean because I was supposed to have my luggage free at the airport and I didn't because they decided to use their credit card. I called them and they was rude and hang up the phone at me. I send them email. Never reply. The worst company to deal with. When I needed to book yes they will be there for me. I went to Montego Bay Jamaica and I stay in the hotel name Riu Palace Tropical Bay in Negril. They said it had a club and is not true and also they said they have babysitter. I never see it. The hotel is not that bad but they cook the same food for all the 5 days I was there...

Cheap Caribbean is the worse. Don't book with them. First and last time. I rather call the hotel myself... My first night at the hotel my sheet was dirty and they provided a new one but left it in top of the bed for me to change it. In the fridge they left an open soda and they didn't even change it. At the hotel one of the lifeguard was very rude whistling next to me very loud and he told me that he can do whatever he want to, go to the front desk I did and IDK what they do. Another thing is I contact Cheap Caribbean and let them know. They said they was going to change my hotel. They lied. On Monday they came to me with excuses. Don't want to ever experience nothing with them.

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5 people found this review helpful
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Verified Reviewer
Original review: Aug. 3, 2017

I am writing this to make sure others don't get scammed by this company. I recently traveled to Mexico and booked an all inclusive package at the Grand Oasis. I was told it included 17 restaurants. Come to find out while I was on vacation there I wasn't allowed entry into some of the restaurants and there were 25 on this resort. What cheap Caribbean didn't tell us was there are 3 resorts on this one property I paid for all inclusive and it only included about 60% of things on resort. They are scamming people on these packages. I was never told by the sales person this package did not include about 10 of the restaurants on resort. Air conditioning in room barely worked. I will never use this company again and can not see how they can sell this package as all inclusive.

4 people found this review helpful
Verified Reviewer Verified Buyer
Original review: July 28, 2017

We booked a vacation to a certain hotel, after an hour we realized we have to change our dates, we call back to CheapCaribbean and the sale rep. gave us a different option saying it is in the same location and the same hotel quality. We trusted her and booked it. When arriving to the hotel we were shocked by the quality of the hotel - not even close to what we order at the beginning and the location was completely different.

Right away (from the vacation!) we called CheapCaribbean so they will relocate us explaining them we were misled by their sale rep. - no help came from them - in fact they said they will do something only 2-3 days later - our vacation was only 4 days. So we found ourselves a different hotel and ended up paying triple the price. Now they don't even want to return the full amount we pay. We are trying to reach someone to speak with and they constantly forward us to a voice mail. A good company is one that handle any situation in a way where even if they made a mistake, you as a customer will be happy. We don't recommend this company at all! Worst customer service!

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7 people found this review helpful
Verified Reviewer
Original review: July 22, 2017

I work all the time. I took 5 days off work and went for the first time by myself to DOMREP to a supposedly 5 star resort (Bavaro Palladium). Whilst there my first two days I was starving and in my room. Why? Because the first evening I was tired of hearing screaming kids so I walked outside and was cursed at and threatened by their drunk parents, I went back in. The second day 3 large women also drunk started talking trash and calling me names. I was in shock and told management, they moved me to a disgusting lower premium room that took 8 hours from start to finish in the lobby and waiting for the manager.

During this time I was so stressed and hungry and couldn't stop crying. The third day was worse and I ended up leaving early on the first flight out. The hotel would do absolutely NOTHING. Cheap Caribbean made me wait 21 days to tell me the HOTEL would give me the night I left room fee that was it. Cheap Caribbean has said there is nothing else they can do.

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3 people found this review helpful
Verified Reviewer Verified Buyer
Original review: June 19, 2017

Let me just say up until the day I left Florida I had not experienced anything wrong with this company. The hotel was not up to my standards but that wasn't the worst of things. They had prom in the hotel 3/5 nights I was there. Loud music, teenagers thru the halls all night, couldn't leave the room. It was so many people everywhere. Didn't enjoy my trip at all. I was totally disappointed. Get back to Florida. Spirit has delayed our flight home. Not once but 3xs then finally just cancels it. So we're stuck in Ft Lauderdale and we live in Tampa. No that's not CheapCaribbean's fault but the way I've been handled since is. Been waiting weeks for a refund for a partial flight that was supposed to take 7-10 days. I can't describe the feelings I've experienced on this trip. Anybody willing to listen I will tell how displeased I am. I DO NOT RECOMMEND USING THIS COMPANY!!!

5 people found this review helpful
Verified Reviewer
Original review: June 19, 2017

Stay away from the cruises to Cuba from CheapCaribbean if you were born in Cuba. Even if you are US citizen and carry a United States passport you will encounter trouble with them. I purchased a cruise from them this April from the for July the 4th. When spoke to them I told them very clearly that I was Cuban born. Well it turns out that they sold me the wrong visas. If was not for the cruise line when tried logging to get my Docs I had to call the cruise line and the lady was the one that told me that the visas they sell are not good for Cuban born people. So I called CheapCaribbean since I am 4 month ahead before the cruise to cancel. The lady that sold me the cruise did not answer me and had to deal with another agent. I explain what happen and she admitted that it was not my fault and that she was going to cancel my cruise and give me a complete refund.

After 24 hours things change drastically. Now they claim that it's my fault 'cause I did tell the agent I was Cuban born which she is lying because since the beginning I informed her about that. So now they tell me they have charge me 100 dollars cancellation fee which they already charged it to my credit card but there's no refund of my money anywhere to be found. Some of their travel agents don't know what they are doing and then customers like me end up waiting endlessly for a refund. I will never do another booking with them again.

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3 people found this review helpful
Verified Reviewer
Original review: May 31, 2017

I am writing to say we are very dissatisfied with Cheap Caribbean. We have booked several vacations with them and never had any problems. Great vacations, no problem. Crappy vacation with issues big problem. Cheap Caribbean like any other company is getting a kickback from working with and selling vacations for these resorts so for that reason they should be responsible for their part. The resort was Bahia Principe Ambar Blue in Punta Cana. We purchased an upgrade for an adults only resort and it was not. In my world this is selling a false bill of goods. We made several attempts to contact Cheap Caribbean with our issues during vacation and got nowhere with them or the resort they are working with. We simply wanted our upgrade refund and they would not work with us. The whole vacation was a disaster from start to finish.

Rude staff, no working phone, no beach towels, water down drinks and subpar food. After several emails they finally said they would give us $200 in sun dollar credit to book another vacation. Not a refund but just a credit to get you to buy another vacation. All we ever heard from Cheap Caribbean is that the resort refused to refund the upgrade for the Adults only when it certainly was not. No real explanation. This is just false advertising. If you're going to book a vacation in Punta Cana beware of this resort and go through a booking company that is fair and cares. All the trips we've booked and they could care less about return business. If they did the right thing they would have continued to get our business. When you advertise for these resorts it is in part some of the responsibility to make sure you're not getting taken. Feeling very ripped off. Since we were issued only a credit they could have at least refunded the whole upgrade.

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11 people found this review helpful
Verified Reviewer Verified Buyer
Original review: May 30, 2017

This is my 3rd time booking with them and I must say that it will definitely be the last!! Please spend time and do your research. I am paying them MORE that if I were booking directly with the hotel. I called and asked for an upgrade on the room I booked and/or the possibility of adding 2 add'l. nights to my reservation. Not only did the customer service rep get snippy with me, the answer was NO. I will be staying at the Iberostar Cancun for my upcoming trip and apparently their rates have changed with the hotel since I booked. Regardless, since I booked, why can't you honor my rates?

I have already started spreading the word about how AWFUL they are and will continue to do so. I even asked to speak to a manager and he/she was "too busy". I work hard for my money and want to have the best vacation with my family. I even said to the rep, "You do know I will leave comments on the web about your company, right?" His response, "Yes!" But there is nothing I could do..." I find that SO hard to believe. If you've spent time to read this message - PLEASE PLEASE DO NOT use this AWFUL company!! Expedia is so much better... or, book directly through the hotel.

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15 people found this review helpful
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Verified Reviewer
Original review: May 22, 2017

We always use CheapCaribbean.com when traveling to Riviera Maya in Mexico. They ALWAYS have the best prices for all inclusive compared to other websites. We have traveled there 3 times and are going a 4th time this summer. They made it very easy to book all your hotel, flights, and extra activities. I'm not sure why people have the negative reviews because we have always had a WONDERFUL experience. They take care of your flight and hotel reservations. We have never had an issue. The hotel always knows our arrival times is ready for us when we get there. They even know what time our departure flight is and makes sure we have a ride back to the airport at the correct time. I did see some reviews where people complained about flight issues. If you have a flight issue (we have NEVER had one) you should call the airline not Cheap Caribbean as the flight issue is the airport's problem.

8 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: April 27, 2017

You get what you pay for, sometimes, but these people are useless. When you order your vacation they try and sell you "insurance", who needs insurance when they never tell you about ways to upgrade your airline seats or that you may need transfers at a foreign airport. Cheap Caribbean only wants to sell you their services, never tries to help you the customer. Then trying to contact them, "we will get back to you in 24 hours". Nice customer service. Do yourself a favor, go elsewhere, buy a vacation from the hotel or the airline, bypass these folks. They are clueless!

13 people found this review helpful
Verified Buyer
Original review: March 23, 2017

We paid extra for a short duration flight, early arrival to our destination. They notified us of a flight change, put us in a flight schedule with 3 hour layover. Called to get COMPARABLE flight schedule and was told they have no control over flights. I asked if I could contact airline direct, was told CC buys in bulk so airline likely won't have my ticket info. I called airline anyway, and they happily corrected for me at no charge. I WILL NEVER AGAIN USE CHEAP CARIBBEAN. THEY ARE USELESS.

16 people found this review helpful
Verified Reviewer
Original review: Feb. 23, 2017

So, I will just start by saying that I normally don't write reviews, but due to the WONDERFUL customer service I've received just in the past day, I felt compelled! I was SUPER skeptical to purchase my vacation package with CheapCaribbean.com for the main reason you're probably on this site reading the reviews... I read some REALLY bad ones. As one would when they are about to drop some serious money, you do your research, cross your fingers, and hope for the best. When I clicked that submit button on their website, I got a little tingle of nervousness... BUT checked my email and had instantly received a confirmation email with all of my vacation details! I then realized that I forgot to type in a promo code to get $75 off --- SHOOT!

I quickly searched the "Contact" page and found a place to fill out an email to their support team. I sent in a short, descriptive email and within just minutes I had received a response back from a friendly customer service agent, Carmen, who told me she would gladly credit back the card I used to pay! WOOHOO! I then noticed that the flight information provided on my confirmation email wasn't what was needed on JetBlue's website... UH OH! The panic starts to sink back in... so, what do I do? Email to the customer service agents again! I sent my email inquiring as to why the airline locator didn't work on the airline website and AGAIN, within only MINUTES, I got another lovely response back, this time from Danielle with the airline locator that worked on JetBlue's site --- YES!!! Shortly after that occurred, I got the official email from JetBlue with all of my flight info and seat numbers.

I had some questions regarding my room at the resort, Grand Palladium Jamaica Resort and Spa, so since I have such great luck with my emails to CheapCaribbean, I said, "What the heck! I will email the hotel to see if they can assist me!" Sent my email to their support team, and like clockwork, within a few minutes I have received a super detailed and friendly email from a customer service rep of the hotel. All of my questions, answered and was even provided with additional information that was very helpful!!! I haven't even gone on my vacation yet, but if this is any indication as to how the trip will be, I am certainly pleased and looking forward to my upcoming time in PARADISE!

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22 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Dec. 29, 2016

I am writing only because I recently viewed a commercial for Cheap Caribbean, and I realized more people will be likely putting themselves at risk thinking they are buying a fantastic vacation. In 2012, I booked a vacation package through Cheap Caribbean for myself and my boyfriend. We flew out via JetBlue and that part of the trip went well; however, the shuttle service provided in the vacation package responsible for transportation from the airport to the resort had an accident. The shuttle driver drove recklessly when another driver attempted to pass him. I woke up in the hospital. My boyfriend told me we had done a 180 degree turn and flipped. As a result of this accident, the right side of my head was split open and my back was broken.

When I got back to the US and was able to contact Cheap Caribbean, they were of little help. THEY WOULD NOT EVEN GIVE ME A REFUND. I had to fight the charges through my credit card company. I ended up paying for the bulk of the vacation nightmare because I used the round trip airfare and the resort wasn't the main expense. Plus I found out I COULD NOT sue Cheap Caribbean because they have a big disclaimer at the time of purchase. You can die on a trip and still not sue them. As a result, I am currently dealing with an international lawsuit with the transportation company. I have permanent nerve damage, difficulty with mobility, and about to have corrective surgery. It wasn't worth it. So my warning to anyone looking to enjoy themselves on a vacation and save some money, pay a little more and go with a reputable company. So if anything goes wrong you hopefully have more protection. You never think it will happen to you until it does.

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31 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Dec. 23, 2016

We have always booked our vacations 2-3 times a year through another vendor over the years and have always had a great experience and usually stayed at an Iberostar Resort. We decided to take a chance and find a "better deal" through Cheap Caribbean. We booked a vacation this year to Jamaica with the Deal of Fortune which you don't know what you are getting until 1 week before the trip. All of the hotels showed 4-5 star rating and Iberostar was one of them so we assumed that they were all about the same. We were told 1 week before the trip that we are staying at Sunscape and went online to read all of the reviews and noticed it had the worst reviews we have ever read. I called Cheap Caribbean and asked to switch hotels and they said that we would lose the land $ (hotel stay) which was over $7000 if we changed PLUS $50 per person fee to change the hotel.

I asked the person if everyone gets booked at this hotel because that is what it seems and he said that the majority do because it is the least booked. (I wonder why) It seemed like to me that it was a scam just for that hotel and the other hotels don't even get booked. He said he would e-mail the hotel to see if they would waive the fee if we booked a different hotel and get back to me. My guess they never e-mailed them and why would they waive the fee to book to another hotel? That didn't even make sense to me. They also said that you have 45 days before the trip to cancel, how do you cancel a deal of fortune if you find out 1 week before the trip?

I then received a call from Danielle which I assume was the manager since she took on the management answers to everything and just said, it can't be changed. I don't know how people can look themselves in the mirror every day being able to just brush off $7000 of someone's money and seem like they don't care. I will never use Cheap Caribbean again and continue using Resortvacationstogo.

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17 people found this review helpful

CheapCaribbean.com Company Information

Company Name:
CheapCaribbean.com
Company Type:
Public
Year Founded:
2001
Formerly Named:
CheapCaribbean.com
Address:
2500 Dallas Parkway
City:
Plano
State/Province:
TX
Postal Code:
75093
Country:
United States
Phone:
(800) 915-3162
Website:
www.cheapcaribbean.com

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