Cheap Caribbean Vacations Reviews

After spending hours with some annoying customer service agents who were trying to cover up and not letting it escalate to senior supervisor, they offered to book us on multi-stop flights (as the non stop was too expensive at this point for them to pay) resulting in loss of most of 2 days of our 7 day vacation. After repeat haggling they unhappily agreed to reduce the price to account for the multi-stop flights but never compensated for the lost vacation time, hassle of multi-stop flight and the whole day wasted with them on the phone. Further, we lost our private transfers at destination and parking at home. Instead they booked us on shared transport with stops at 3 different resorts further eating into our time. WORST CUSTOMER SERVICE, EVER!

I wasted an entire recovery day chasing down the 'you will not have to pay the double charge' answer, and by the time they offered that I no longer wanted to continue and had stated that before. I had foot surgery, and my parents are senior citizens so the voucher for excursions was not feasible. I couldn't cancel the insurance that seems to be worthless, offered a private shuttle but we already paid for a ride round trip between the airport & resort. Mia gave me attitude saying she wouldn't have made changes w/o talking to me. I reminded her that we never spoke and that she left me a voicemail and her attitude changed. I was told the call would be reviewed before I could cancel, yet I received several calls trying to convince me to go and/or cancel at cost to me through the insurance I paid for.

If the company requires customers to receive a call to confirm, the trip should not have been booked. If it is truly about the customer then I shouldn't be getting the run around to cancel the reservation and it should not be at my expense. I'm stressed out about the trip and no longer want to or feel comfortable going on the trip. Mia was out of the office Sun-Mon & Tues, and that I should have called customer service. Mia decided to proceed - it should be on her to refund. I work hard for my money as an Active duty Soldier for my county and my recently retired Soldier spouse to feel like I'm being taken advantage. Waiting to hear from someone that can handle this w/ more than sorry. Melanie told me I spoke to all of Management which I know cannot be true. She finally said she would try to get someone to call me.

I WARN YOU. DO NOT BOOK WITH THEM. The customer service is rude and the supervisor named Fey (will not give out her employee ID number nor last name) and didn't want the convo recorded. WELL I HAVE 2 OTHER CONVOS RECORDED OF WHAT THEY SAID BEFORE!! What to do with these. Send it to BBB? I think so! So, do not go to them and go find a "REAL" travel agency. I gave you a fair warning.

Went to the hospital for $20 in a taxi. We told them about the insurance - pulled out our blue cross blue shield - medical credit card. The hospital at Playa del Carmen refused to give service. They told us we would need $2000 upfront for her to be treated. We went back to the resort (another $20) and preceded to tell the doctor what happened. He too was appalled and asked us to write a letter when we returned to our country. I frequently go outside the country on vacation and have always assumed my travel insurance would be sufficient. I'm writing more to make people aware of what could happen. I will be checking on insurance coverage outside of the US prior to taking any more trips.

We paid our own way, cab and everything and when we got there they didn't want to take us in. It took another couple of hours and phones with this cell phone to be able to check in. We slept and left. We got a ride back to the airport for free the next morning when more people left. On top of this story, there is more. We were sold an overbooked hotel and when we arrived we figured they don't have a room for us, so they were sending us away. We refused at the risk of returning home if they were not accommodating. We had a particular reason we chose the resort and nothing else would have done it.

BTW, in the meantime they were assigning rooms to other guests that arrived with other booking companies. So after a couple of hours of holding positions and refusing to leave, we were given a room. With no ventilation in the bathroom and no air conditioning. We all got sick, etc. Bottom line: if there are no problems, it will work if you go cheap. But if there is anything that comes up, keep in mind you are on your own if you book with them.

We got back. Found a note under the door.. "YOU STILL "NEED" TO MEET WITH YOUR AMSTAR REP between 12-3 in the LOBBY tomorrow to make sure you have your ride to the airport confirmed." So I was so worried the whole time about this. I decided to sit in the Lobby and wait for this Rep in a flower shirt I was told on the note. After interrupting my vacation, had to leave the beach to meet this guy... we sat for over an hour in the Lobby. No sign of a guy in a flower shirt. Finally found out that there is an AMSTAR office on the grounds. We waited, walked around, wasted at least 6 hours, just to find out "that all he had to do is flip open a book and look up the flight schedules and pick up time". I WAS MAD!!!! Then he had the nerve to tell me after hunting me for 3 days I still have to confirm 24 hrs before. Horrible!!!!

I was so upset I wanted to cancel my excursion the next day I booked because we wouldn't be back in time to confirm our ride. We would be sailing, but by the time we got back, the Amstar office would be closed! My contract states if I cancel 24 hrs and less they only charge me 25% of the amount. At the office they told me NO REFUND!!! It's a done deal now. $230 gone, but be aware. Do not use Amstar for transportation or excursions which is the one I used booking everything through CC.

I did not not find out after that they are not affiliated, but yet it's their website I booked through... DO YOUR RESEARCH!! Book private transportation. Not many taxis in the DR around. Mopeds and Vans. In Mexico you can wave down a cab and NOT in Punta Cana.

Long of it: The facility and its staff were wonderful. The only staff member that was not was our Cheap Caribbean representative at the resort. He showed absolutely no interest when he welcomed us, which was fine as we didn't really need him outside of the shuttle he needed to organize for us back to the airport (paid through Cheap Caribbean.) He had informed us that our shuttle was to arrive at 12:55p. We arrived at 12:45 and asked him about our shuttle. He gruffly replied that we were 10 minutes early and that the bell person would let us know when it was at the hotel. Within 2 minutes, we noticed he packed up and left.

Around 1:15 we asked the bell person about our shuttle. He then tried to call our rep who was at lunch and received no answer. Then he tried Cheap Caribbean whose line just rang and rang. After 10 tries to both our rep and Cheap Caribbean someone finally answered and said they would try to get a shuttle there (no explanation as to what had happened or an apology.) At this point our shuttle was 1.5 hours late and we literally had to run through the airport. We made our plane about 1 minute shy of it leaving without us. CC ruined what could have been a great vacation, and ultimately almost made us have to pay in additional flight - which they didn't seem to care about.

As it turned out, we were unable to use the Wifi most of the time and could only access it sporadically. The massage she offered turned out to be a complimentary massage for only 25 minutes. I learned from the Amstar representative at the Allegro, that the 25 minute massage is available to anyone upon request, so it wasn't really a sincere offer from **; her response to our inconvenience and loss of a day of vacation was inadequate.

The resort itself was pretty disappointing. The food service was barely okay. The food at the buffet was very regional, so unless you liked real Mexican food, you went hungry. We always had a wait at the buffet for dinner. The Chinese a la carte restaurant was a disappointment. My meal was not edible and the service was poor; when I asked for rice with my Sukiyaki, I was told they didn't have any. The Mexican a la carte restaurant was very good and the wait staff was great.

When we arrived at our room, the bedding was stained and had bleach marks. There was a bottle of champagne in the room, but no fridge. I requested a fridge (our traveling companions room had a fridge), but my request was ignored. They kept us supplied with plenty of bottled water, but no way to chill it. The grounds were beautiful and well maintained. The pool was pretty, but was not cleaned. There was always debris in the pool. I will not recommend the Allegro to anyone.

The package was including: 1. Roundtrip flights from Chicago O'hare to Cancun, Mexico. We choose more expensive flights (approximately +150$ per person) to get to Cancun earlier (11:30 am) so we can enjoy our first day under the sun. 2. 6 days, 5 nights to the all inclusive Temptation Resort and Spa hotel with ocean view rooms (approximately +89$ per person). 3. Roundtrip transportation from the airport in Cancun to the resort (approximately +22$ per person).

We tried to book it online but my debit card limit was 3000$. After I got a fraud message from the site somebody from cheapcaribbean called immediately to make sure I will book the package (Email1). Then the lady on the phone booked the package for me and I got confirmation emails. I printed my confirmation emails and we were all ready and excited to go on our vacation.

At 12/15/2013 I received an email with my reservation information for my booking with id ** (Email2, Pdf2). I received the same mail on 12/16/2013 (Email3, Pdf3). One day before my trip I received a confirmation email (Email4) with some information and what do we have to be careful for our trip saying : "Are you getting excited? One more day until you head to Temptation Resort & Spa, Cancun! We must admit, we're jealous. No doubt, you are going through your checklist of last minute things to do before your trip. We wanted to offer our assistance with key details. Your hotel is Temptation Resort & Spa, Cancun. Also, you are flying on American Airlines. Feel free to check for online check-in for your flight: aa.com. It may not be too late for you to experience one of our amazing excursions! Please contact our Existing Reservations department at 1 800 915-2322 to inquire about last minute availability before departure. Don't forget your vouchers as they are required! Pack some sunscreen and enjoy your trip! Your friends at CheapCaribbean.com"

On Tuesday December 24 we were all packed and went to the Chicago O' hare airport and we got on time for our flight at 7:50 am. On 11:30 am we were in Cancun, we got out of the airport and we found our driver to get us to the resort we chose. We arrived at the Temptation Resort and Spa approximately at 12:20 pm. Until now everything was perfect as expected. The nightmare begins:

We went at the front desk at the resort, we gave them our passport and printed papers of our reservation and then we heard the awful news. OUR RESERVATIONS GOT CANCELED!!! In the beginning we could not believe it! We start complaining to the front desk of the resort and the lady there told us that it is not their fault and we had to call our agent. So I enabled my cell phone for roaming over charges and I called cheap Caribbean on this phone : (800) 915-2322. After hours of talking to multiple agents and losing connections and had to call back we got informed that indeed something wrong happened to our reservations and that our only solution was to relocate to another resort Bercelo Maya Beach in Riviera Maya that as the agent on the phone told us it is 45 minutes away, because any other resort in Cancun was sold out.

Without having any other choice and with hours of stress, without food, water or somebody from cheap Caribbean to help us in person we decided to get our only choice. I asked for a taxi from cheap Caribbean company to drive us there, the lady on the phone told us that she is sorry but she cannot arrange that and that we had to get on a random taxi from the street to get there and they would compensate the taxi charges. Again without having any other choice we jumped on a random old taxi with a random driver in Mexico.

We had no idea where we were going, if the driver would actually take us to the resort or do something bad to us. We were so scared, exhausted, hungry and thirsty on a ride to the unknown dangerous streets of Mexico. While driving there was a rain storm and the car was so old that we got scared we are going to crash! We also got very worried of the weird neighborhoods we were going through. We were driving for 1 hour and 30 minutes and not 45 minutes as we got informed from the cheap Caribbean agent. Finally we got to the new resort that the agent picked up for us at 6:00 pm and we paid 100$ for the taxi from our limited cash stack. Exhausted and tired we decided to have some food relax and call them the next day.

I called the next day but their phone centers were closed because of Christmas. So I called them Thursday the 26th of December 2013, over charging my phone bill again. I told them that this is not the resort that we chose. We chose an all adult resort for my girlfriend's birthday and we paid extra for ocean view and the room we got had garden view. They really did not care at all. So I begged them to at least send somebody from their company to pick us up on Sunday 29th 4:20 am in the morning (ruining our last night in Mexico) so we won't drive again with some random person and we won't lose our flight. They indeed send somebody to pick us up and we made to Chicago 12/29/2013 at 11:50 am.

Sunday 12/29 we rested after this awful adventurous trip. On Monday morning 12/30 I gave a call to their customer care department to compensate the taxi money and all the money for the vacation that they chose for us. The lady Lisa with the extension number ** told me that they will NOT give us any money for the taxi or the trip.

They told us that their was an error in their system and there was no Frontier flight out of Hartford even though we gave them flight #s and times of arrival and departure. So we booked the more expensive flight with the agent. The flight continued to show up on their web site. We called back and after going through many supervisors they acknowledged that they had made a mistake and there was a less expensive direct flight available through Frontier, just as we had been telling them from the on set of our conversation.

They refused to switch flights, refused to give us the on line booking discount, (we had to book it on the phone because their on line booking site did not work). There was also a $100 advertised promo code discount which they refused to honor. This was complete and total deceptive advertising. If it was a larger amount of money, I absolutely would take them to court.

Unfortunately, I would pay more in legal fees than I could ever hope to recoup from Cheapo Caribbean.crap. They insisted they had done nothing wrong. They wanted me to cancel my flights pay the cancellation fees get a credit from United Airlines and rebook it through Frontier. They refused to offer any compensation for their dishonest and deceptive actions. They insisted they had done nothing wrong. Stay away from this company. They are dishonest, engage in deceptive advertising on a regular basis, and refuse to compensate their customers when they get caught.

No one would help us, or help with phone calls to the airlines, or even suggest another hotel to go to. The Philadelphia office told us clearly that they would not recommend another place to stay because "they don't do that". We were left on our own, stranded, and it was suddenly like we were invisible, and no one spoke English. Later that afternoon we went to the airport, and the airline personnel took pity on us and booked us in a nearby resort. Our grueling 3 1/2 day trip home, which should have taken 4 hours, had begun. Granted, there was the snowstorm up and down the east coast that weekend, but the point is that Cheap Caribbean failed us, big-time, with their "see ya, wouldn't want to be ya" policy. Stay away from them, as they will wash their hands of you in an emergency.

After insisting on talking to a manager, which instead was another SALES agent, we decided on another trip all together. Two days later, very unhappy with our second choice.... I inquired about the initial trip again acting as if someone new. Lo and behold, no change in airfare price like we initially booked for!!!! I insisted on talking to a manager and we got the initial trip we booked, or so we thought :(

When we arrived at the hotel, there was NO reservation and fortunately the hotel did eventually get us a room. When we talked to the on site representative from CheapCaribbean... he blamed the hotel and was extremely RUDE (Ceasar) and only cared about selling us excursions. Not only I would not refer CheapCaribbean to anyone.... their descriptions of resorts are misleading, their SPF100 refund is not redeemable with any specials, and customer reviews of visits are screened in their favor (wrote on for Grand Oasis/said it was approved/yet is not there). I plan on traveling 2-3 times a year.... never again with THIEFCARIBBEAN!!!!

After scrolling through the flight option I once again found the identical flight and times and even confirmed the flight numbers. Only difference is the flight went up the price by $25.00. I was fine with paying an extra $25.00 to keep our family together for the flight so I hit select flight. Immediately I was directed to confirmation page telling me my transaction was complete. No big deal right. WRONG!! When CC's website decided my flight was no longer available and guided me to pick a new flight it also changed the room selection back to default garden view. Unfortunately for me there was no way of knowing until I received the confirmation because all of that information was covered by the pop up window for the new flight options.

About 45 minutes later I received an email with my booking number and an email stating "Please examine your deposit invoice attached to this email carefully. Be sure to check the accuracy of all the information to ensure everything is correct. Should you see a problem or have a question, please call us 24 hours a day seven days a week toll free at 1-800-915-2322 or email us at reservations@cheapcaribbean.com so we can discuss your vacation plans or address any concerns you may have. Once full payment for your reservation is received; a complete set of confirmation documents will be sent to your email address registered with CheapCaribbean.com."

I tried calling only to find out that office was closed. After waiting till CC's customer service was available 7am EST I got rep saying that I had to pay more money to upgrade to the more expensive room I had already paid for. When I explained that there was an error on the website, I was told it was my fault because I had 2 tabs open and they were corresponding and changing the settings of my selections. I took actual screenshots in order to confirm the 2 orders were the same and at the time of booking it showed the ocean view for 1 order and a garden view for the other. After trying to explain this to customer service I was then told that I must have closed all of my internet windows and re-entered the information wrong and that it was my fault. I was told I could upgrade my room for an additional $35.00. The original upgrade price was $17.00.

Personally I don't care about $35.00 and would have been willing to pay more. But not when it is not my fault. The customer service reps were rude and ignorant. They have no concept of how their system even works. This company completely sucks. Buyer BEWARE.

I tried to confirm our seats a couple of weeks later when I noticed that it hadn't been done by the company. It was odd since all of our previous vacation packages with them had confirmed seats right away. When I called to complain, they said that it was at the discretion of the agent entering the order to confirm seating or not. Apparently, they didn't this time and sold us tickets for at least a couple of overbooked flights.

I tried to have CheapCaribbean.com resolve it, but they said that because I booked it online instead of over the phone that they couldn't help me then and there. But, I could contact them for help if I was still unhappy with the lack of seats when the check-in opened a day in advance (which was today). Well, I am unhappy since they didn't seat us together. Our 2 year-old son still doesn't have a flight seat confirmation and is on stand-by for the flight back home. Did I mention that I am five months pregnant, cannot lift more than 15 pounds, and we are traveling with a toddler? That didn't seem to resonate with them at all, sadly.

CheapCaribbean's response today was that it was not their problem. I had paid that company to be my agent by booking through them, but they are still unwilling to do anything about it. Nothing at all. They wouldn't even call the airline to help me get it straightened out. Heck, the customer service rep didn't even want to let me talk to her supervisor. Worse customer service ever. Especially since she promised that United Airlines would be able to put us together after I called them, which is completely untrue. The United rep told me that only the reps actually at the airport could do that and ONLY if the seats are still open at that time. Did I mention that two of the three flights are already overbooked? Our chances of being together and actually getting on the promised plane in our CheapCaribbean.com voucher seem slimmer and slimmer by the day.

I'm very disappointed and very angry. Why would I bother booking a vacation package through a travel agency like CheapCaribbean.com if they are going to be completely unhelpful and almost belligerent in what they won't do to help me? I wouldn't. They don't keep their promises and they don't care about their customers. They have no idea what is actually standard procedure by the airline and kept telling me that calling the airline would fix it (and it definitely didn't). That's the bottom line.

Our vacation was for 5 nights!!! Two days we were sick. After returning home I informed Cheap Caribbean and the management of Decameron. Only Cheap Caribbean responded. Judy told me on the phone it would take her 14 days to investigate. Of course I did not hear anything from her. After 3 weeks I mailed them again. Response case was closed on 12-10-13. I filled my complain on 12-7-13.

Conclusion: they did NOT do anything for us except taking our money for a resort that is dirty, very, very noisy and restaurants were to get food poisoning!!!! What a waste of our money for a terrible vacation. Cheap Caribbean offer no customer service at all!!! They treat you as dirt.

Secondly, this is a charter flight and it has special rules and regulations. For example, you have to be at the airport 3 hours in advance, and have to have your boarding pass an hour ahead or you don't fly. Also, 5 hour trip, you get no beverages or food. Beverage is $1.99 additional. Thirdly, all luggage weather carry on or checked in has to be paid for. The only thing allowed on the plane is your personal item of your choice. To make matters worse, if you do not know about this ahead of time, and take your carry on with you to the gate, you will pay $100 for it. Unlike all other airlines I ever flew with, all carry on items or checked items need to be paid for even though this is actually an international flight. So, upon learning all this, I called cheapcarribean to share my frustration and naturally they took the, "we are not responsible" route. I am disappointed at misinformation or lack there of. 5 pages of email trip confirmation and no mention of any of the additional cost.

Thank God I called the airline to just confirm my itinerary otherwise it could have been a lot worse. If I had known this is the case, I would rather book a 1 stop route with United or American, have a free baggage, beverage and peace of mind. It is my opinion and I believe its the right thing to do considering the cost of vacation package to include this information in the initial booking, so that the client can be aware. I am extremely disappointed in their actions as well as the customer service level and will definitely not use their services in the future. I understand they don't control airline rules and regulations but as this is a service they are selling as a part of the all inclusive deal, they should share all pertinent information at the time of booking.

Original Review: Nov. 15, 2013

I just booked a vacation (this past Monday) with CheapCaribbean.com for this coming February at a price of $4,300. One of their agents pushed me on what a great price this was and I could lose the flights. Now (Friday) the vacation outlet has the identical trip including flights hotels and transfers for $3,474.21 USD. That's too big a difference and they refuse to help.

When I decided to add transportation she tried contacting me but after confirming with hotel that they did offer a shuttle, and told her I would not be using CC shuttle, she stopped talking to me (only seeming to care about the $). So fast forward to a couple weeks later and another friend would like to join the trip, but for hotel only. The hotel quotes 40/night for the extra person but says we will have to go through CC. When I ask them, I do not hear from my original representative, so have to contact the email address on the site.

I get a response, quoting $69.06 more than hotel. I then call CC to speak with them directly about this. They said that the price quoted was the hotel promo price also with insurance. I asked if I could take my insurance off and they said I had only had 24 hrs after booking to change my trip! The first representative never told me I had a deadline! The guy I spoke with also said that my friend had a week to call because after that, the promo price could change, but was adamant that this price was locked in for a week.

My friend called to be added on today, 6 days later, and was quoted $225, almost $36 more. It seems like no one at this company has their facts straight and they are only money hungry. There is no reason why my friend should be paying $225 to be added to our room, which was originally quoted at $120 by the hotel. I will never be using this company again and will be spreading the word to my many friends and family who travel!

She made excuses about it being a weekend so she would not correct the problem. She did not offer to call, and didn't need to research my claim at all leading me to realize that she had heard this many times before, and many people make the same "mistake". I read to her my paperwork and she kept denying what was printed. She knew what the problem was without looking up my reservation. Obviously, they have this problem quite a bit.

We ended up paying an additional $250.00 on site to "upgrade" (which if it were correct would be a bargain), but this was due to deceptive advertising and false claims. Plus, I already paid for this once. The resort also did not have private rooftop bars and upgraded liquor in the rooms as advertised and no representative from CC ever made contact with us while we were there.

During the ride, the bus driver never gave us any info whatsoever nor was our return ever mentioned and we were basically dumped at our destination. Upon arrival to Grand Bahia Principe Bavaro, we were escorted (by several very pushy / demanding bell hops) to a reception area where we were offered drinks, given a very brief briefing (in broken English) while other staff spoke Spanish over, around, and thru our conversation. Needless to say we were left disoriented and quite disappointed. The blatant lack of information, orientation, or on-site Cheap Caribbean personal (upon arrival) resulted in unnecessary stress and anxiety for all of us.

Later in the week when we met with the onsite Cheap Caribbean representative we were informed that we should have been met by a Cheap Caribbean rep. and received orientation. Honestly, had this transpired, our individual experiences would have been much better and our collective view of Cheap Caribbean much higher. Another issue that needs to be brought to your attention and rectified is the room situation. When we booked the rooms with you on the phone on 5/30/13 we upgraded to the Deluxe Hacienda in order to have the ocean side rooms, specifically requesting (and being assured of) 1 room with king bed and 1 room with double beds. This was clearly stated and guaranteed (see enclosed copy of couple #2's Hotel Voucher).

Upon arrival, after a very trying time with the check-in, our rooms were both king beds. This complaint was brought up to the resort personnel (and documented with the Cheapcarribean.com rep as a written compliant). However, to our chagrin we are told to switch the room would put us in a different area of the resort and impossible for us to have rooms with different beds in the same area, and we would not be able to be located near each other. This was very disappointing and found to be misleading during the time of our booking. Sadly after-the-fact, we are realizing that we are not the only ones who scheduled vacations through Cheap Caribbean and found their experience less than stellar, **.

At this point we feel that Cheap Caribbean may not be a viable option for our future vacations, but will reserve that as you decide how to best rectify/compensate. At bare minimum, compensation for the failure of Cheap Caribbean to provide as promised on a suitable room for couple #2, further to compensate all parties for the lack of Cheap Caribbean to provide minimal acceptable support as witnessed by that of numerous other agencies while at GBPB.

Their reply along with our unanswered one: “Thank you for taking the time to provide us with your valuable comments regarding your recent trip to Punta Cana. We are very sorry to hear of your disappointment with your recent trip to Punta Cana. It is always our goal to provide our customers with the best vacation at the best price and we want nothing more than for you to enjoy your vacations with CheapCaribbean.com. We do need to point out that we do not have any "on-site" CheapCaribbean.com representatives at any of our partner hotels. If this was an employee of our partner vendor (Olympus Tours), we apologize for any confusion caused on their part.”

Olympus Tours and their representatives are third party contractors and not an employee or agent of CheapCaribbean.com. However, because we care about your experience from start to finish, CheapCaribbean.com provides a destination service representative as a local resource for any questions or concerns that you may have. Please be advised that destination service representative works with every hotel that we partner with in Punta Cana, so he is not able to greet each and every guest that we have traveling to that area. His role is to aid and assist in any questions or issues that may arise.”

Our reply to this point: Understood and we definitely know this, NOW. As for the on-site rep's assertion that we should have been met by and oriented by our Cheap Caribbean rep, we’ll let you handle this. Honestly though, if you care to know this would be a HUGE improvement to what we got (er, did NOT get). We witnessed may Cheap Caribbean competitors providing the same and deemed this as appropriate. Again, understood, and would expect nothing less, specifically, that Cheap Caribbean would indemnify itself in this and any other situation.

Enough said, TG for lawyers :-( However, I point out (as I apparently must), we should have NEVER been given this assurance at the time of booking though not exactly this smells of deception. This is nice of Cheap Caribbean, though we all realize the likelihood of us ever utilizing this (or the SPF100 that we are due) is extremely low, especially since our satisfaction certainly is not of much apparent concern. Additionally, (I believe) any promos or discounts cannot be combined; therefore this is all quite moot. Previous reply is repeated. Basically we want potential customers of Cheap Caribbean to know it's buyers beware when it comes to this company and the way the handle business. As others have proved, once they have the money, it's ta ta and good riddance, don't let the door hitcha in the quista :-(.

So the agent apologized and said he will fix the issue, but for now, he couldn't process our cards to pay the full amount. We could only pay a percentage (we had wanted to pay in full, upfront). CheapCarribbean took weeks to remove the pending charges, the largest of which (see above example) DOES NOT GET REMOVED. I threatened pressing for fraud (because doesn't that sure sound like it?!). I set-up a three-way phone call between my bank, CheapCarribbean, and myself. My bank said, "Okay, CheapCarribbean, you say you've given us [bank] the information to remove these pending charges, but we still haven't received it. Why don't you give it to us right now, over the phone, and this issue is over?" CheapCarribbean said, "NO."

I closed my credit card account because THE PENDING CHARGES ARE NEVER REMOVED. We haven't gone on this trip yet, and still have the remaining balance to pay (now that we think the overage charges have been sorted out). We called and realized that they charged all our cards DIFFERENT AMOUNTS. I demand compensation. This is the worst experience I've ever had with a travel booking company - AND WE HAVEN'T EVEN GONE ON THE TRIP YET. Cheapcarribbean says, "Sorry, not our fault." We still haven't left for our trip. It's in a month and a half. God help us.

When arriving at hotel, I was told I had only 1king room with sofa sleeper and would have to pay $280 more for 2 double beds. I told them I was charged for 2 double beds by CC and they told me I would have to take it up with CC. I called rep from CC and she looked into it and told me the hotel charges the extra for the 2 double beds. I told the rep. that I was assured at least 3 different times that I paid for 2 double beds as my original vacation was for 4 people. This hotel charges an energy and maid surcharge and I asked if I could use some of the credit from that towards the 2 double beds as I had paid CC for the extra energy and maid surcharge for the party that cancelled and was told by the hotel that they were not paid that by CC and to again call CC. This hotel also had a Children Dining program where the child would get a dinner voucher to one of 4-5 different locations. On arrival, I was told there was only 1 dining option for the voucher. I asked CC about this and was told not their problem.

After returning from our trip, I contacted CC and was told I would get no compensation. I was told they are not responsible for any wrong information on their website. When I asked who was responsible for the information, I was not answered. CC says they record their conversations and can go back to recordings to check on information if there is an issue. I requested that this be done as I was told by at least 3 different agents that I had 2 double beds for 4 people I paid for. I asked if they had listened to the conversations between myself and CC agents regarding what I was told and the information I was provided by their agents. They did not reply to my questions or any of my further emails, only stating I was not due any compensation and that they are not responsible for wrong information on their site. All I wanted was the vacation I had paid for and to receive what they stated they charged me for. Their website still contains the same information and I guess they are unwilling to correct it to make it right for future clients.

About a week later, I got a funny feeling and sent an email just verifying that my son had indeed been booked a seat. One week later and I had not received a response. I sent them another email and they got back to me saying that I was only charged $38 for my infant son. The website said x3 people in several places. No receipt was ever received deciphering the charges, just a receipt for $800 per person for three people (meaning that we had indeed paid much more for our trip since they considered our son essentially free). I immediately checked the airline website and there were no seats available for purchase.

We called to complain and were offered no solution by Teresa **, supervisor. In addition, prices have gone way up so there is no way to try and rebook now without paying much much more. We 100% could have gotten a cheaper deal and a seat for my son at the time of booking if I had known that my son was going to be a lap infant. Nowhere at any point was this specified. They have absolutely false advertising practices as we could have gotten a third seat without having to pay so much more if it was stated somewhere that my son was considered a lap infant. They put several times in several locations that it was three persons, thus leading us to believe they had better prices.

I use different travel websites, but this time I have become a victim of the trap set by the Cheap Caribbean merchant policy that is very deceitful and hard to spot. All negative reviews reflect zero customer service backed up by horrible policy. I am very dissatisfied and upset as I have to spend my time fighting for my money in court instead of enjoying vacation.

Well, long story short, Supervisor Monica refused to take my call. When she did, she explained that $24 per person does not include kids under 12. And she read to me in little letter at the bottom if you have a single person w/ child 4-11 to call reservations. I did call before I booked online. And it's 3 people in the room. How is that single? So what she is saying is that person does not include kids! I've never heard of any company who didn't consider a kid a person. They should have used the word adults instead of per person. She also stated only 2 hotels offer the special rate and both of them do this false advertisement, but that it was handled by the advertisement department not her.

So I have to wait to see if I can take the confirmed trip or they will refund me. After I bought 5 plane tickets, paid for 5 people to stay at the hotel, I'm waiting to see if I owe money? CheapCaribbean.com is a scam!

Secondly, I booked another tour that I could not take, because of time constraints. I lost that money. That is apparently not an approved reason for refund. My advice: do not prepay for activities. See what is available when you get there. Arrange your activities as soon as you get there. And rent a car to allow yourself the potential of doing activities that are otherwise "sold out".

I have terrible allergies and asthma so I could not stay in a smoking room. Again, nowhere on the CheapCaribbean website did it mention that I had specified a smoking or non-smoking type of room. The manager of the resort had specifically told me that they would not charge us the 2-night cancellation fee to my face. Only after Corey spoke with the resort did we have to pay. Thanks a whole bunch, Corey and CheapCaribbean!

CheapCaribbean did get us booked at another hotel; however, we ended up paying an additional $850 for our remaining 3 nights making it a not-so-cheap Caribbean vacation. I contacted CheapCaribbean upon my return and filed a complaint. That was 2 weeks ago, and I have yet to have heard from them. I will not book with them again!

Thinking I would get my money back, I quickly jumped on Expedia and purchased via credit card our third attempt at a honeymoon and we were to leave the following week. Five months later, we are still fighting for our money. I call weekly to get an update on our case and I'm assured someone is working on it. Assist-Card refuses to refund our travel credit ($1500) and Cheap Caribbean insists it is Assist-Card's obligation to pay. Apparently, Cheap Caribbean has stopped using Assist-Card because of issues like this, though, we are still out our money. I'm not sure if Assist-Card is to blame or Cheap Caribbean; however, Cheap Caribbean sold me the insurance and I will fight until I get my money back (probably never). Book somewhere else!

Who kept the money which is mine and who would help with our ticket we had to purchase to get home? I have all the letters from Cheap Caribbean and American Airlines and I want to know what to do or where to go on this. We had complimentary Hurricane Insurance. I will take this to our attorney because we need to at least be refunded for the return ticket. That is at least what we should be compensated. People need to know the insurance is a scam and if I am not refunded for the ticket on the return flight, I do think the local news needs to hear about the complaints from Cheap Caribbean. I would like to continue on where to go on the issue of our two unused tickets. I guess you could put me in all the above angry, dissatisfied, and shocked would be my response that a company can get by with taking people's money since we had to pay in full before we could go on the trip. Please respond ASAP on what you can do.

CheapCaribbean.com then charged my card the hotel fees after I asked over and over for two weeks. The bank is now filing fraud against CheapCaribbean.com on my behalf. Don't use CheapCaribbean.com. Deal directly with the airlines and hotels yourself. If a company considers a dollar over your safety and repeat of service, they aren't the ones to choose. I will fight for the money and I will tell everyone via web to refuse their services. Facebook and Google will be my first stop today. I plan to reach millions of people. Don't choose CheapCaribbean.com. They will rip you off and not care. I would like an attorney to contact me about this situation.

To my surprise, all of the taxes and fees were included. So, what would have cost me more than $275 per night for the room, cost me $125 (everything included, including gratuity for staff), add in the complimentary travel insurance (weather only, we did not purchase the added coverage) and the $100 food credit and our $1300 vacation was great. While the weather could have been better, for me to blame that on CheapCaribbean.com is like the person who wrote they were denied travel outside of the US because they lacked a passport for their child.

This company is internet based and as such, you need to carefully read and understand their disclosures. If you are not comfortable, see a local travel agent. If you have the time to research and want to save a little money, use CheapCaribbean. I would recommend CheapCaribbean since everything went off without any problems whatsoever. Flights were scheduled and itinerary was found in 1-2 minutes (enough time to log in) and hotel reservation and check-in was smooth and without any glitches. If you do use this company, do your homework and make an informed decision before you hit/click and commit. Just my 2 cents.

I found a trip through Priceline for $1765 for 6 nights from April 28-May 4. He sent the Priceline information to them through an email for a price match and was told he couldn't because it was for another hotel. He then called and talked to a representative who was really rude and did not want to hear anything about it. He was then put on hold and then hung up on. He was able to get the reservations changed (with a $50/person charge) to stay at the nicer hotel for $2000 and again for only 5 days (which he just noticed a few minutes ago).

I just looked up the vacation package again through Priceline and was able to find yet another vacation package for $1900 for 6 days. On their site, they mention they have the "best internet rate guarantee" and "price match" which they will "beat by $1 and give you a personal promo code for $150 that you can use..." Nowhere on the site does it say that the price match and rate guarantee is only on the first reservation you make. Their site also says "This ensures that you will receive the lowest prices for vacation packages anywhere on the web."

So far, my husband has tried to talk to 3 representatives, and the last one has been the only helpful one. I don't understand why this company isn't abiding by their own principles. By the way, the site also mentions that they have the best customer service. Not only is the $2000 the best deal we were given, but this is supposed to be with a military discount. It is very important for us to have a fun time on this trip, but we haven't even left yet and I feel like we are being had by the "words" of this company's mission statement. I travel all the time, and this is by far the worst experience I have had with a travel company.

In booking our Bahamas trip through a travel agency, we expected the agency to inform us of everything that was needed and if they had failed to do so that they would be held responsible. Cheap Caribbean washed their hands of us as soon as they received their money. I was then told by Cheap Caribbean that the only way we could get any of our money back was to contact the airlines directly to try and get that refund. I took this upon myself and spent the last few months attempting to get a refund.

Finally, the airlines got back to me saying they refunded our credit card when in reality they had refunded Cheap Caribbean. Again, I contacted Cheap Caribbean and they told me that I was never going to get any money from them ever. I was told to "save my breath and time" as I was never going to get what I wanted. They offered me a credit to use for a vacation that would expire in April 2012 (only 2 months away). I just had a baby last month and I am breastfeeding. I can't even travel until a year from now. This whole experience has left us so angry and upset. This company is out for themselves and they benefit from their customers misfortune. Beyond disappointed!

So on the Friday five days before the trip, I called CheapCaribbean and spoke with Michael, an agent. I explained to him that I may need to move the entire trip forward an additional two weeks because of work related issues. He said, "Good news, Mr. C, you have the 'cancel for any reason insurance scam'"-- I mean plan. He put me on hold while he allegedly checked with the resort and returned to the phone telling me that a credit of $1,320.83 would be the amount remaining in credit for a later date. The loss would be approximately $200. He also said that I have until Tuesday to cancel the resort.

When I called at 9:45 Monday morning almost 48 hours before my flight to officially cancel, I was told I am in the penalty period. When I asked if the records were noted that I called on Friday, she said they were and that they would check the recorded conversation and get back to me in regards to the conversation and if in fact I was given the improper information about Tuesday being the cut off date. I was sure after they heard what their agent said they would reverse the penalty. After all, isn't that the proper thing to do?

When they finally called back, they informed me that the cancel for any reason scam/plan was going to cost me $800 in resort fees and Jetblue fees. When I demanded to hear the conversation between the agent and I, she said she will put in a request but she said it does not matter what he said. I checked the agreement box to the terms when I booked the flight and that's all that matters. I explained to the agent and asked who reads almost 12 pages of legal non-sense when you purchase the "cancel for any reason plan"? To make a long story short, I booked an almost $1,600 four day trip and paid an additional $115 for insurance and it still cost me $800 in fees.

I think that this company is in the business of scamming people and once they have your credit card and money they care less about the results of your trip or bookings made through their site. I would like this claim investigated because regardless of what the agreement said, their agent gave me improper information on the cancellation time required to avoid a penalty and at the end of the day, my decision not to cancel at that moment was predicated on the data that Michael gave me. Had he told me I needed to cancel by Saturday to avoid those fees, I would have done so right while I was on the phone with him.

When I persisted that Cheap Caribbean needed to make the reservation, then was I told they would do me a favor that Jet Blue was too lazy. I then thought as the representative took my information flight time and the day to fly out etc, I had a flight booked. Now all I needed was for Cheap Caribbean to email to me a confirmation that I was booked to fly from JFK NY to West Palm Beach, FL. When I did not receive a confirmation, I tried again to contact Cheap Caribbean, to no avail. I then contacted Jet Blue and was told I do not hold a reservation for this Sat Feb 5, 2011. So far I have not been able to book a flight because Cheap Caribbean and Jet Blue keep passing the buck. If I don't use the voucher by Feb 13 the voucher expires, I stand to lose my $523.72. Again Cheap Caribbean are the people at fault in this matter, they hold my money and if I don't use the voucher and be back in NY by Feb 13, Cheap Caribbean gets to keep my $523.72. That is very sad.

Bottom-line, their website misrepresented the hotel by saying it was a 4 star resort. At a 4 star resort you should not have to worry about the food, the room being dirty, service, etc. On July 19, I spoke with the General Manager about them waiving the cancellation fee and they agreed. We called Cheap Caribbean to tell them that they were waiving the fee but we did not hear back from them until July 21 after 5pm and by that time we were leaving 36 hours. I have since called them and did admit that they should have given us the offer of changing resorts which was never given to us. I would like some compensation back from our terrible experience with this company. My wife got sick from the food. My slipped on wet floors

Unfortunately, I had to cancel the trip. My boyfriend had to suddenly relocate for work over 3,000 miles away a week before we were to go on this trip. We reviewed the documentation numerous times and was unclear on what needed to be done. In the documentation, it states if you need assistance, call 1-800-888-7292. I called this number and explained that I needed to cancel the trip and was not sure of what I needed to do in order to cancel the trip and get the 75% back from the insurance. They sent me a document by email that I immediately reviewed and filled in with all the documentation that was requested and returned it immediately. That was on 11/16/2009.

My trip was to start on 11/23/2009. The next time I had any communication was a call on 12/07/2009 from TripMate.com informing me that I never canceled my trip. I immediately called CheapCaribbean.com and was told that this is an ongoing issue. That they had spoken to TripMate.com about communicating with the customer, and that I had nothing to worry about.

I have now been denied twice when attempting to collect the 75% of the trip as the policy stated. Nowhere is it clear in any of the documentation that I have received what the steps are in order to get your money. This is clearly a case of deception on the part of both CheapCaribbean.com and TripMate.com. They really should not be allowed to do this to customers and get away with it. I am clearly not the first person that this has happened to and believe me, I am learning a very expensive lesson. This is a financial burden and loss that I am being forced to accept.

Basically we were shopping Cheap Caribbean for a low cost spring vacation and I talked to Judy Gold about the initial package Atlantis and then was switched to Bahamas Breeze. We were looking originally from traveling from March 9th a Sunday to the 13th but they juggled the dates also. Thursday we called again and found Judy was out of the office and was passed off to Morina to explore scheduling the trip that Judy presented. She asked us all kinds of questions and we were interested but wanted to inquire about all aspects to see if it compared favorably to Atlantis. We were told our credit card was required hold of the property and the price.

We wanted to discuss it further and check with our work to see if we could both take off from our jobs. We thanked her for her help. We did not know that and she put the card through We did not want to go that far at that time. We still were looking. The next day I called and the supervisor said the recording sounded like I was genuinely interested and would not reverse the charge. We tried to dispute this with American Express and they were not able to win the dispute as Cheap Carribean.Com tailored the documents to look as they wanted. We did not sign anything and they are keeping our money for a vacation we never booked. We just wanted to put a temporary hold while we looked at others. They are holding $2,563.18 of

me and my wifes money!! Help Please!!!!

Cheap Caribbean shuffled us from person to person changing hotles, dates, and costs. We wanted only to hold? a reservation at a price while we discussed it. Further, they booked the trip, against our wishes they told us we owed $400.00 in penalties with the balance being held as credit. We were scammed from the start. We have repeatedly asked for a full refund but have been refused. Also they are harassing us with emails of promotions and we asked them on several occasions to stop and we have their word in writing that they would take us off their list. However, they lied, and have continued to harass us with advertisements and emails.

By the time i go thru costoms and luggage it will be next morning.