Cheap Caribbean Vacations Reviews

Your prices was high, your hotels are not 5 stars, your rooms are bad and very old condition, your family resort are not for family, it's for young people who get drunk and start biting me. I am 51 years old. Return home with lots of pain and bruises on my face, with broken nose and swollen face. People from room service or med service steal my 2 very expensive sunglasses. Lots of people complains me that they lost in room and no one ever got their items back. It's a 2 star motel not hotel. Smells everywhere in rooms, in pool area, in the beach or from white sand. There was shower in bathroom was sucks, mini bar was not working, they didn't change the liquors, or sodas .

My request took 3 days to change mini bar. Buffet was very bad and dirty. Only couple of restaurant was good. No refund for romantic dinner because start rain and hotel didn't have umbrella. They move us inside with other people and my romantic dinner change to non-romantic public dinner. This vacation was very bad vacation my entire life...

We arrived on Saturday and notified CheapCaribbean on Monday about this and they said they would look into where they can move us. They never called back but we had to reach out to them. Then they only used the same excuse every time saying that they are waiting for RIU management to reply to them to release us of the early departure fees. We spoke to the management and they had no such inquiry but were willing to let us go without any fees. Then CheapCaribbean never got back to us but rather kept emailing to us that they weren't able to get a hold of the management.

Also, they said if we wanted to move, we would have to pay additional money for the other resorts. Now we all know that in business, you have relationships. I can't imagine where they didn't have any relationships, with the resort we were trying to leave and the other resorts which would have provided better facilities and amenities. Having said that, they were no help and I am very disappointed with CheapCaribbean. Your loss CC... You have lost me and many other folks I will pass the word with.

I called again and asked to be moved to one of the other resorts listed. They said they would waive the $100 cancellation fee and it would be $700 more. So I did some investigating and check out the other resorts listed under the "4" they had listed. They in fact were beautiful 4-Star resorts with lots more to offer. And they had openings... I was told they were sold out. They continued to lie to me over and over in two phone calls. I could not get a refund. There were numerous families that did the same deal and ended up at "Sunscape Splash." They were also extremely upset with CC... they tried to get moved also. Same thing... BIG BUCKS!!!

I proceeded to call my bank and spent about 3 hours on calls between the bank and Cheap Caribbean because no one wanted to take responsibility on what happened. I called the bank first thing on Saturday morning because I wanted my problem escalated and because I could not wait until Monday morning. The bank was able to reverse all the charges except the balance which I owed. Everything was okay throughout the remainder of the weekend until Tuesday morning. I experienced the same issue again. My account was charged AGAIN for another $5,000.00. I have been in contact with Cheap Caribbean Corporate and my bank to get my funds once again. This has been the most unpleasant, unprofessional experience I have ever encountered. I had to close my bank account, to prevent this from happening again. Cheap Caribbean has now lost a good customer and I thought it would be a good idea to make others aware.

Then one of our friends in the group was denied to leave the country because of "passport damage". When he called CheapCaribbean not only did they take 2 weeks to get back to them but they said that they could refund him only if they double charged his roommate for the trip to make up for it. All in all this is a terrible travel agency and I would not recommend anyone to book with these Jabronis.

Neither of these options worked for us due to the significant difference in price and changed travel schedule so we requested a refund. CheapCarribean.com has refused to issue a refund and has instead given us a voucher for the price of the trip that is to be used within one year and requires $200 per person ticket exchange fee. This credit is useless to us because we have one week of vacation for the remainder of the year which is already booked and not via the services of CheapCarribean.com so we cannot use it.

The additional $400 ($200 per person) is not something we think is fair or reasonable of the company to force us to pay for a trip that was cancelled for no fault of ours. Even if the two prior points were not the case, our experience with this company has been so negative up to this point that we are unwilling to ever use its services again.

CheapCarribean.com not only ruined our vacation but has failed to refund us for services it never delivered to us. The predatory and unfair business practices of CheapCarribean.com pry on unsuspecting customers. The fine print of rules and conditions behind which the company hides leaves little room for recourse on the consumer side and gives the company all the leverage to take advantage of the customer. The company should be investigated in depth by consumer protection agencies and banned from conducting business in its current state. In the meantime, consumer beware! You have no rights if you do business with CheapCarribean.com.

I explained to the travel agent that I have been to Mexico several times and that Riviera Maya was my favorite spot. I explained to her some of my favorite resorts were the El Dorado, El Dorado Royale, and the Barcelo Palace which was included, and a possible choice for this package. She knew the type of class I was used of and told me that any of the choices would meet my expectations. She did mention she could put in the notes that I would prefer the Barcelo but that she couldn't guarantee it. I was still ok with that because all the other resorts should be classified the same category for a 4 1/2 star and same class category. The travel agent also offered insurance and told me with this upgraded insurance that I could cancel for any reason and get all my money back, also including emergency protection on the trip.

When we finally got to the resort, after a two hour delay on the runway, I was quite excited and looking forward to my welcome drink. We drove up to the lobby that was not air-conditioned, that was outside, and was rushed into the check-in process. Nothing was explained about the resort or activities and I had to ask where my welcome drink was. The first impression of the resort was not a good one. It definitely did not fall into a 4 1/2 star class category. After getting to our room, it was nice, but a mildew sour odor was coming from somewhere and we couldn't figure it out. (It was the phone)

I did not want to judge on my first impression so we decided to walk the resort and see what else was there to my surprise nothing. The beach was full of rocks and seaweed. There was one little roped off section of beach that you could swim. The beach was so overcrowded with people they didn't even have chairs available. I knew this was a family resort but this was October and off-season when normally children would be in school. The entire resort was nothing but kids (90%). The resort was over capacitated for its size. There were two small pools, one for just adults and one family. After research, this resort was 35 years old. (so you compare 35 years to a under 10 year resort) having only one indoor restaurant, only one indoor bar, and the air conditioner was broken. After speaking with the staff, it has been broken for a while.

We could not get into the only breakfast location because it was overpacked. We had to go to the Mexican restaurant that was open but that didn't have breakfast food. They didn't even have bacon for breakfast. The one section to be able to step down and snorkel looked like an empty dried up seaweed pit full of trash. Umbrellas were in bad condition and warped. Used diapers were by the pool. There is no way this resort can be compared to the other four resorts that were listed in this deal.

When I mentioned the choices to some of the staff they laughed and said no we're definitely no Barcelo. Also the resort right next to this one, the Catalina, is a three star resort and was nicer than this one! I was so upset of what I was seeing and what supposedly I had paid for and told I was supposed to receive, I was distraught and in tears. There were no activities for adults. The resort consisted of 90% families and 10% couples. The resort was so cluttered and so small, by no means 4 1/2 stars.

I went immediately to the front desk to my CheapCaribbean representative to get someone on the phone. All I got was the runaround. This hotel was in the package and was told basically tough luck. I was screwed. In order for them to move me they wanted me to pay penalties and extra upgrade fees. Why should I pay for an upgrade fee to go to another hotel that was in the same category list? I said fine, fly me home. I was sending emails back-and-forth of our experience and what was going on at this resort. I was upset in how we were misled by the travel agent and your company. In order to fly home, it was going to cost us more money, so we decided to talk to the manager of the hotel directly.

The hotel manager, Engred, realized how distraught and unhappy we were. To make a long story short, Sunday, the manager told us she would check the reservations to see what other sister resort they had that they could move us to at no cost as a courtesy. At this time it was good news because I was on medication due to nerves. On Monday we were moved to Dreams Tulum that was a much larger resort and a accurate classification of a 4 1/2 star resort. We did have to pay for a taxi to bring us to the other resort. When we drove up it was much nicer and comparable to the other resorts I had been to and comparable to the other resorts that should have been originally in the list. This resort was definitely a 4 1/2 stars.

When we got there, reservation offered us a room upgrade for an extra $50 a night. I explained to her that I would like to see the two rooms first. With the room upgrade it would include a swim out, free spa entry, and something else I can't recall. The receptionist also knew the issues we had at the other resort and she said the room upgrade would also be free of children and quiet. When I got to the room with the swim out I called the front desk and asked if the swim out connected to the pool. I was told yes. (I'm sure that was just a miscommunication) I asked if she would be willing to do the upgrade for $25 a night instead of $50. She checked with the supervisor and said they weren't able to do that so I told her that was fine that we would stay in the original room.

As we were waiting for our luggage, we realized how hot the room was, but just figured it would take a little while to cool down. The receptionist called us back and said that the supervisor was willing to do it for $35 a night so I accepted it. I was told I would have to come down to the front desk and make the payment first and then they would switch me to the room. When I got down there to pay for the room upgrade all the other amenities were taken away, we were only paying for the room itself, and we couldn't get anything else that was mentioned earlier. I was about to decline because I thought that was a bait and switch, but decided to go ahead and do it anyway, because I thought it was cool to have a swim out that would lead to the pool area.

I also mentioned to the front desk that the room we were originally in, that I thought something was wrong with the air-conditioner because it was very hot in there and was blowing, but it wasn't cool. She thanked me for letting her know and that she would check in on it. When we got to the upgraded room we changed into our swimsuits immediately and to our disappointment the swim out just went around in a square. It was also full of children's toys and kids clothes lying all around this supposed adult only location. I called back to the front desk and told her that's not what we thought we were getting to just put us back in the original room.

When we got back to the room it was still hot and called front desk again and maintenance came. (Obviously they never went to check it when I mentioned it to her at noon when we arrived) Maintenance said that the thermostat was just set wrong. We got dressed and decided to go to the pool. Stayed at the pool for a few hours and decided to come in and get dressed and go to dinner and see what was available at the rest of the resort. The room was still hot so we called the front desk again to have maintenance come look at it while we were at dinner. We decided to have dinner at the French restaurant. Both my husband and I had identical meals, except for the entree and the appetizer, which consisted of fish and seafood which he had a bite of each.

When we got back to the room it was still hot. When we called the front desk (this is the 4th time now) they said they would move us to another room. When we got to the second room it smelled like sewer. The bellhop was still there so he called immediately to switch rooms again. Finally we got to a room that had an air-conditioner that works. But guess what, hot water doesn't work in this one and the water from the tub that comes out is low-pressure. How is that for a spa tub? Hot water didn't work in the shower either barely warm. At this point we were exhausted and decided to deal with it in the morning.

We proceeded to get ready for bed. It was a long day due to all the issues we had dealt with, and I was ready to just have a good time. I was looking forward to venturing out in this resort and seeing everything it had to offer. There were a few misadventures when we first arrived, but they were willing to make it better. Not sure where all the miscommunication was or if maintenance really knew what they were doing.

Almost immediately getting settled into the new room my husband had severe diarrhea. I gave him some Pepto and he started feeling a little better. Whatever it was he was able to get out pretty quickly. That is always an immediate sign of something bad that was eaten. To my surprise two hours later I began to have the same issue, only mine was worse. I was up all night vomiting and diarrhea. I had to get my husband to call the Front desk and ask if there was a doctor available. I was told she was an hour away, but she would be coming. When the doctor got there I was severely dehydrated and she recommended being transported by ambulance to a hospital to get fluids through an IV. She asked me to get my insurance in order. I explained to her that I purchased an extra travel insurance that covered this medical emergency. I pulled up my booking Email through CheapCaribbean that listed the On-call Insurance.

For almost 2 hours we called the numbers listed but could not get through (in the meantime the doctor gave me a shot to stop the diarrhea nausea and some antibiotics). We finally called CheapCaribbean and someone gave us another direct number. We were told that we had to pay upfront and that we would be reimbursed. They sent documents immediately on our email to submit a claim. We showed this to the resort doctor. She told us the closest hospital was 30 miles away in Playa del Carmen. The ambulance came to get me. (As all this was going on there were two maintenance guys that came in to try to fix the tub, my husband also got to talk to one of the maintenance guys because my husband is a builder and one of the maintenance guys told him they didn't get a chance to do the required maintenance that was necessary during their off-season which is why they were having a lot of trouble).

On the ride there the EMT could not even get an IV in my arm nor did the blood pressure machine work. When we got to the hospital the EMT made my husband go into deal with payment arrangements. But first the ambulance wanted $1,700. We confirmed with him $1,700 American dollars or pesos and he said American dollars. We explained to him we didn't have that type of money but we had this insurance that would cover it and all he needed to do was call and make a claim.

My husband went in the hospital with the insurance emailed paperwork, and the number for the hospital to call directly, and they said that they never could get through to anyone to confirm insurance. Meanwhile, I am in this ambulance with severe cramps and dehydration. The hospital refused to see me without upfront payment, my husband is arguing on the phone with a representative from the ambulance company that does not understand the situation. The ambulance would not take me back to the resort and almost wouldn't let me out of the ambulance and tried to keep my passport. We told them they would get paid but that the bill would have to be submitted to the insurance company, which we gave them all the information. My husband even told the insurance company on the phone before we left that this needed to be approved, that's why we were calling to get all this information before I was transported.

We had to take a taxi back to the resort. I'm barely hanging on but my fear and anger has given me an adrenaline rush which made me come to life for a bit. We tried to call CheapCaribbean back several times. Do you know how hard it is to make a call from Mexico to the states!! When we finally got a hold of CheapCaribbean, we told them we needed the next flight out, but to our surprise, their computer system was down and couldn't help us. I had to call United directly and we were able to get a flight out the next morning at 8 o'clock. We had to leave the resort at 3:45 in the morning for a transport back; my husband went to check out the night before so there would be no issues. To our surprise there was a $600 upgrade fee from one hotel to another on our bill. My husband spoke to the manager of the resort to let him know all the issues that I had transpired since we arrived in Mexico on Saturday.

Tell me why one 4 1/2 star supposedly hotel would charge for an upgrade to another 4 and half star hotel, which tells me the original resort is not a four and a half star and they're considered a low-grade hotel by this new hotel that we were transferred to. The manager didn't realize all the issues and of course waived the fees. He then explained the issues with the doctor and the transportation of ambulance and not being seen. The manager of the resort explained that there was a hospital only 5 miles away; the doctor did this because she works at that hospital at Playa Del Carmen (in other words a money racket). Why would you transport someone 30 miles away when there's a hospital 5 miles away, being in the condition I was in?

Not sure how I'm going to handle this going forward but someone is responsible for all these mishaps and what I dealt with and the refusal of help from CheapCaribbean. But now after everything that has transpired and the severity of the situation, I'm all of a sudden getting emails from the insurance company and CheapCaribbean. Sorry guys it's too late, but you should've helped me day one as a unsatisfied customer, especially being a frequent customer.

After about 10 minutes and it wasn't there, we got concerned so my husband went to the CC desk to inquire about the bus. Sure enough, that was the bus she was suppose to be on. That's where customer service ended. We were both standing there talking about the driver leaving a few minutes early and she turned and walked off. We thought she was going back to her desk to try to work something out. After a few minutes she had not returned so my husband again went to her desk. She was sitting there helping someone else. My husband asked her about it and she said "I'm busy helping other people". He said "you were helping us"! She told him the bus left by 9:30, she will have to take a cab which will cost $70. Simple as that, no effort to help. She then proceeded to start lying. She said "I told you she needed to be here by 9:15." He walked over to where my daughter was and got the paper she had given him.

By this time I was at her desk. He came back, showed her the paper, and said "Is this your writing? it says 9:20 not 9:15! You are lying! On top of that, you said no later than 9:30, because that is when the bus will leave." She at first acted like she didn't know what he was talking about. Through the whole thing she kept repeating the driver left by 9:30. I finally said "You keep saying by 9:30. Leaving at 9:25 is leaving by 9:30, but it isn't leaving at 9:30!" There was a 10:15 bus which we asked for them to put her on that. She said we would have to get permission from the manager, because that bus has to stop at another hotel for more pick ups, so there is a chance she won't make it to the airport on time. "Okay, where is the manager?" "He's over there," and she pointed to the check out area. We go over there and there is no manager.

One of the hotel managers went to talk to her. Luckily my husband walked over there as well just in time to hear her lie to him also. She said "I told their daughter yesterday to be up here by 9:15." My husband said, "She was gone yesterday. She never even talked to you". The lies just kept racking up. Of course, CC doesn't work for the hotel so there really wasn't anything he could make her do. We proceeded to talk to her again about the 10:15 bus. Finally, she said again, "I'll have to talk to my manager." My husband asked where he was. "He's at the office." "Oh really, according to what you told us earlier, he should be right over there!" So, she "calls" her manager. Yeah, right! Yes she can get on the 10:15 bus but CC will not be held responsible if she doesn't make it on time for her flight. Well, guess what! That bus did not leave until 10:30. Now, my husband and I were scheduled to leave at 11:45.

Want to take a guess as to what time our bus finally left? It left at 12:00. So why her bus driver was in such a hurry that he left a few minutes early, we will never know. They schedule your buses to where you get to the airport 2 and 1/2 - 3 hours early. Our flight was at 3. We left at noon, rode 40 minutes, checked in, went through immigration, and were finished eating lunch by 1:15. Now I know there are times it can be much busier, but needless to say, our daughter got to the airport in plenty of time. Oh and guess what. Her bus did not stop at another hotel to pick more people up. Surprise surprise! Another lie out of her mouth. We didn't believe her even when she said it. The worse part of the whole thing was the fact she kept coming up with one lie after another.

The only reason we booked through CC was because they provided transportation to the resort and back to the airport. That saved us a couple hundred dollars. If not for that, there would not have been a penny difference in the cost through them and going directly through the hotel and airlines ourselves. I don't know that we will ever use CC again. They cannot be trusted.1

As anyone would expect compensation from the vacation they purchased but never received, we contacted CheapCaribbean.com stating our case. That's when it became more apparent how corrupt this company actually is. We turned them into the BBB to see if they could help reach a resolution. CheapCaribbean.com went as far as to ask the resort we stayed at to write a letter that they were in communications with us daily, and that we indicated we were having a great time. Calling us Mr. and Mrs.; however, we are Mrs. and Mrs. Figure that one out! This company lies, and has the resorts in their collection lie on their behalf. It is a sick, twisted web they weave. DO NOT TRUST THEM, EVER!

We contacted Cheap Carribean and were told not to worry we would receive a complete refund for both the car and the flight. Today is September 14, 2015, 5 months later and I still have not received a refund after finally contacting Jet Blue yesterday. I was told by them that they refunded our money to Cheap Caribbean's credit card for all of us on June 4, 2015. Today I received a call from Melonie who said they were never notified of the credit and as far as the car rental, that has nothing to do with them! Also when I stated that the credit card I had used is no longer good she said well we will still credit that card with the money you will have to deal with the company. Are you serious!!!

Why can't they just give me a check for the amount that I am owed... They have been gaining interest on all of our money since June 4th and had no intentions of returning this money until I called. I asked Melonie to speak with a Manager, she said she was a Manager and then asked her to speak to someone higher and she tells me there is no one higher than her. That's a bunch of bull and she knows it. I will reach out to Corporate and let them know what transpired!!! Still no money back. This company is a RIPOFF. BEWARE!!! By the way one of the girls had bedbugs and was getting bit at the hotel we stayed at. Disgusting!!!

The Rest of the resort is beautiful but CheapCaribbean doesn't show you this. My wife and I had three choices at this point. GO Home, deal with the junk room for 3200$ or spend more money to get what we should have already got. We ended up becoming shareholders to make sure we enjoyed our vacation. WE WILL NEVER USE CHEAPCARIBBEAN.COM EVER AGAIN AND WILL NOT RECOMMEND TO ANYONE.

We arrive at the hotel, checked in, and were told which way our room was. This was a long distance walk from the lobby and there were no bus boys around to help us with our luggage. We get into our room, it is full of mosquitoes but we didn't think anything of it as we were just settling in. It was extremely warm in the room and it had a musty old smell. The bathroom had a weird flush system. You had to literally hold it for it to flush correctly. The blower was terrible (rusty). It was like a vacuum blower where when you disconnect it from the wall it doesn't stop blowing till you hang it back up. No high, low, medium, hot, cold, like a normal hair blower. It wasn't long enough to hold in my left hand and it was awkward to try and blow my hair; terrible!!!

The furniture, very antiquated. We asked them to please lower the AC as it was extremely warm and hard to sleep at night from the noisy air. The iron board was super old and wobbly, and the iron was so noisy, and didn't keep the water in. It sounded like a moped. Geez! They gave us a WiFi username and password which barely worked. WIFI WAS HORRIBLE!!! I can get on 5 min, it would disconnect, and took forever to get on again... very frustrating!!! We settle in and go to the concierge. They inform us about a sinkhole that had opened up on the main drag that takes you to all of the excursions. They told us all of the excursions were cancelled. So we figured, ok, well I'm sure there's plenty to do in the hotel.

We keep walking and find another concierge, and this one actually talked to us and booked an excursion for us. WTF. The pool was nice but never any seats available. Everyone had their towels on the seats and we would just put our bag down near the area where we would get into the pool. The water, piss warm. The spa closed early so we never got to enjoy that. Reservations had to be made every night for our stay there (so it's kind of stressful knowing you had to make it back in time from an excursion) or we lose the reservation. Every time we tried, they told us most every place was always booked, and only could only get in at 8:30 pm or 9 pm. When we would get to the restaurant and ask the waiters if they had a big crowd at 6:30, they would say NOT AT ALL. Are you kidding me?

We took a bus twice into Playa Del Carmen and the bus had poor A/C and was dirty. The ride there was not a beautiful scenic one. Quite the contrary. We try going to a bank to change a $100 bill, or some $20 and nobody has change. It's a conspiracy. They want $5 tips and $10 tips, so they don't want tourists to give them $1 bills, so they tell everyone they have no change. How do you figure that a BANK, An HSBC FRIGGIN BANK, doesn't have change. That is ridiculous!!! I said to the teller, "I'm not asking you to change a million dollars, I'm asking to change two $20 bills". She shook her head no, and I stormed out of there.

Shortly after, we go to a Walmart to purchase a few souvenirs. The cashiers are downright rude and unhelpful. We purchased some shot glasses and she didn't even bag them, let alone wrap them in newspaper or something. It was almost as if she was bothered by us. Really? Is this your customer service face? The food in one restaurant was delicious, the French restaurant called El Museo (French food with a Spanish name). The Japanese restaurant was also good. A restaurant called El Fogon was ok. Very warm as most all restaurants were because they all keep their doors open and their AC is not good. I could see flies all over the food and that was not very appetizing.

The beach, stinky and with lots of seaweed. Didn't see any beach with aqua blue-green waters as in the photos. Guys constantly coming up to you trying to sell you cigars and beach clothing. Persistent as well... The only truly enjoyable part about this vacation was the Canopy Extreme Excursion (Selvatica). The guys there were amazing the way they handled everything. Very personable, hospitable, funny, and kept us informed at all times. That was the ONLY highlight of this vacation. By the time we left, I had 30 bites, my husband had about 10 bites.

We are not sure whether they were just mosquito bites or a combination of bed bug bites as well. My entire body is covered. Personally, as my first trip to Mexico, I can tell you we will never return to Mexico for all their rudeness, the lies, and overall customer service. Not to mention that it was not worth the amount of money spent at this supposed 4.5-star hotel.

The day before we traveled, we received a call that we were going to be upgraded at no additional cost. I checked the original place we were staying, it was WAY NICER than where we stayed, so to me it was a downgrade. Thank you CheapCaribbean.com. ;-( Who rates these? I wish I can get a partial refund but since this is not possible, I am going to post this on every website I can to discourage people from going there. It is nothing like the pictures online. Very deceiving. I have pictures they will appreciate. Sincerely, DISAPPOINTED WITH MEXICO!!! NEVER EVER TO GO BACK!!! NEVER TO RECOMMEND TO MY WORSE ENEMY!!! BEWARE THIS HOTEL. Oh and finally - beware of a store called "EL WINIK" in Playa Del Carmen. They ripped us off big time. Selling us a gold bracelet that we found later to be gold plated.

After several more minutes we were told that my wife only had 1 call logged and this was after Madeline telling me that it was Cheap Caribbean to record all calls. I am very upset because of the lack of professionalism displayed by Cheap Caribbean and the fact that Madeline would say all calls are recorded and then say they are no records of the second call left me angry and frustrated and then on top of that they wanted me to place a hold on a trip that would have been $500 to $700 dollars more. I don't understand this practice, but to do this to buyers has to be stopped and company like Cheap Caribbean has to be reported.

So my first am I woke up to a cockroach spinning on its back on the living room floor. When I approached the front desk they acted like I brought the roach. The food was as terrible as the customer service. The wait staff refused to serve us by the pool. Lunch starts at 11 am but they will not start serving food until they feel like it. Some days it was 11:15 am and others it was 12:30 pm. My husband did not eat the buffet, the only option for breakfast. The best part of our trip was the friends we made down there and they ended up cutting their trip short due to food poisoning. They were also on their honeymoon and had to pay $400 US dollar for a doctor to come out and after that it took him 4 hours to come. She had a 103.5 fever and her options were paying $2,000.00 US dollars to go to the Dominican Republic hospital or book an early emergency flight home.

If you do not eat the resort food you have no other option and you cannot leave the grounds to visit a grocery store or gas station. Your suite will be fully stocked with microwave, stove and dishes but you will not have any food to cook with so it is for show. As stated in some previous reviews we lost electricity as well. The entire resort lost electricity for a day. They play music at 8 am so do not plan on sleeping in or waking up peacefully. The elevators were out of service so we had to use the stairs which had candles lit so you could see enough to walk but not the cockroaches on the wall.

The ocean that is at Presidential Suites is not the ocean on the brochure. It is the Atlantic Ocean. You are not near the Caribbean water. There are piles of seaweed and the water is not clear. You cannot lay and relax on this beach. There are people trying to sell you adventures and braid your hair. They will scream until you answer them and when you answer "No thank you" they continue with massage and a wink. The only pool you are allowed in is attached to the children's pool.

I have pictures of the cockroaches in our room, the resort, the broken elevator signs and candles lit in stairwells among other things. Please feel free to email me for pictures or additional feedback. I had some friends and family members visit the Sandals resort and Iberostar and they had wonderful things to say about their vacation, so maybe spend a little more and have a better experience. I also spoke with 3 different Cheap Caribbean representative and they were all very nice but could not really help me do much as by the time they returned my call my vacation had two days left.

On 03/20/2015 prior to purchasing the vacation, I was assured by my sales rep at CheapCaribbean.com that myself and all of my guest would have access to the above areas. Fast forward three months to our check-in, not only were we not allowed in the areas I specifically asked about, we were put in a downgraded room that only CheapCaribbean.com has access to - with a broken AC unit, no door on the shower, ETC. A Motel 6 room was nicer than the CheapCaribbean.com rooms at the resort.

After multiple hours of calling CheapCaribbean.com and asking the resort employees if there was any possible way to upgrade, we were told no: that CheapCaribbean.com contract does not have access to the VIP Beach, Presidential Suites pool area, and the VIP Pool, only the groupon.com contract has access to these areas. This trip was planned to celebrate my daughter's graduation from nursing school, imagine the heat I took from my wife and daughter thinking they had access after CheapCaribbean.com said they did; not only to find out that we do not, and that CheapCaribbean.com customers never gets access to these areas.

Since I could not get a resolution via CheapCaribbean.com or the resort management, I went online and purchased the same vacation as promised via CheapCaribbean.com, but I used groupon.com. Once I purchased the groupon.com package, the six of us received the correct rooms, beautiful rooms with marble floors and shower, a nice television, working AC, kitchen and a dining room and access to the VIP pool, Presidential Suites Pool, and the VIP Beach. Thank God for groupon.com.

Anyway in meantime some other employee ** from cc.com contact me via email about the trip and so I told him what I was looking for. Next day I send him and ** what I found on Orbitz.com and price difference and few hours later I got rude emails from him about his commission and how he is 100% commission based employee and why I contacted and who is **. He basically told me if I want to save money I have to book through him not anyone else or he won't help me since he isn't getting paid for booking and his job is to make money not help other employee make commission and he get nothing...

Anyway contact her back, told her about "**" emails and she told me she will talk to manager on shift and let me know soon as she has some info. 5 hours later I had to email her to find out what's going on with trip/booking so she told me Supervisor declined to help which is super stupid in my books. They made mistake in booking (but blamed United), then rude salesman is worried more about his paycheck than customer who will make him earn his paycheck and supervisor who don't care. Way to go guys. I booked 3 trips with you guys and I will do my best to stay away from your company and word will get around. Hope someone from cc.com will read this complaint. Thank you for pissing off your loyal client over few dollars.

Now onto the real disappointment. I made my booking about 2 weeks ago and now, the exact same vacation I purchased - same dates, same hotel, same flights, same length - has dropped $80 per person. Because it didn't drop in 24 hours of my booking, they say their hands are tied. After much discussion, I gleaned that it was the flight that had drastically dropped and that CheapCaribbean actually charters the flights so the airline doesn't have my money yet, nor do they even have my information.

When all is said and done, the fact of the matter is CheapCaribbean dropped the price (not the airline) and because they dropped it more than 24 hours after my booking, they refuse to do anything to honor the new price. I inquired if they were able to extend my vacation a day for the same price in lieu of refunding and they informed me that no, that would require me to pay a $120 per person flight change fee (remember, the airline has none of this information) in addition to any cost difference in the actual flight. So disappointed there wasn't even the slightest bit of effort made to keep their customer happy, if not by offering a refund of the difference, then by adding on an extra day to make up for the difference.

Once we heard the airline fees, we decided we could not go. The passport would have been over $200 also. Called CC back and held a loooooooong time to advise that we had purchased the travel insurance which is supposed to be "cancel for any reason and get 75% back". Well, there is a catch ( surprise!!!!). You have to cancel 72 hrs before the trip. Here we were with less than 24 hrs to pull a rabbit out of a hat. Were they nice? Sure! Accommodating? NO! They would issue a $500 travel credit on trip I had paid $2100 for.... not! My son is such a trooper! He told me to go on and he would stay with relatives so I was not all of the money.

Now I plan to take him back in August to see what he missed, costing me more money. Will I use CC again? Nope. All it took was a field that asked for "passport expiration date" and I would have had plenty of time to get it fixed. Even better, the system should not allow you to book the trip without a valid passport. That would be true customer service. It's about the money for both CC and the airline. The airline would rather have empty seats than make a concession on the change fees. I find that unconscionable. There you have it. Decide for yourself if it's worth it. For me, after the fact, I found that booking separately the hotel, and then the flight, I would have paid less.

To make things worse when we spoke to them on the phone to cancel they were beyond rude and talked down to us. I have never dealt with a company like this, no wonder I see so many unhappy customers. We explained we cannot go on a trip by that time, we offered to pay the fees they charge and to get the rest as a refund, they declined. Silly me, I went for the cheap service I should have paid more and been protected. I plan on traveling when things get better and I will absolutely never use this site and I have told my friends and family as well. I have family that travels more than a few times a year and I guess I should have asked them because they advised as well they had bad experiences anytime they tried to use this site.

I understand we have to pay fees for cancelling but to just take the full purchase price and not refund anything is completely wrong. If we could go we would go but we are 100% unable to go at this time. If you want to grow your company, think of the customer first. I am only one person and I know my review will probably never even be read by this company and I hardly ever complain but for a young couple just starting their lives and having to basically eat $2000, it is a very hard thing. I honestly hope I help at least one person in avoiding losing so much money.

I WILL NEVER EVER EVER BOOK ANYTHING WITH THEM. NEVER. They take advantage and forgets to mention the important pros and cons to my trip. Customer service is rude and on hold for hours. Airlines same wait time, long. This trip was horrible, I choose the wrong place to travel. I PAID 3,900.00 to go from San Francisco to Montego Bay Jamaica, for 7 days. Reality, IT FELT LIKE I LOST A WHOLE DAY. IT WAS AN all inclusive. Hotel was clean but the staff was so rude especially the women. RUDE!! They beg you for money for everything. If they bring you a fork to eat with, they want a tip. If you don't tip, they treat you bad and crappy drinks and slow service. Horrible. How much money you spend on tips. You feel pressured to tip them, they don't go away. Airport was the worst for begging for money. Horrible.

I paid for the insurance they offer. DON'T GET IT, IT’S A RIP OFF AGAIN. THEY ONLY TELL YOU WHAT THEY WANT. My luggage was left in Charlotte, NC. It would be delivered early morning, that they would call. They did at 10:30 am and my luggage was lost in San Francisco. We waited 2 1/2 hours, it finally was found. I called them, they told me that my bags would have to lost for at least 2 days. Ugh, I was so mad.

We obviously complained at the front desk. There is a big discrepancy between what we booked and what we received. After a long discussion, it became apparent that cheapcaribbean.com was at fault, not the hotel. Cheapcaribbean.com advertised one thing, and sold us another. In the hotel database, our room was listed as "partial ocean view" while our cheapcaribbean.com confirmation had listed "ocean view".

It's no wonder they could offer rooms at the prices they do; they advertise one thing and sell another. If I had known ahead of time what the room and location was actually like, I would have spent my money elsewhere. I'd be very, very careful when booking with this website. Perhaps use it to browse destinations and get ideas, and then book with the actual hotel you're planning to stay at. Avoid cheapcaribbean.com altogether!

My pregnancy & me losing my job were not good enough reasons for a refund. They kept all my money for 'fees' and told me I had a credit of $365 that I had to use within a year. I called just a few minutes ago to find out about the credit since I have had my daughter and am no longer pregnant, and was told it expires in 2 days. So of course I can't use it. Cheap Caribbean STOLE my 2000.00. And I got nothing out of it. Absolutely nothing. Except a warning to anyone else who is thinking about using them: DON'T. They can and will rip you off. And you won't be able to do anything about it except give a bad review.

We used a "seas the day" option. We would be informed of our hotel about 8 days prior to leaving. A 5 star hotel guarantee. The hotel, The Breathless Resort and Spa, was new and clean. However: The hotel was very loud, with numerous drunks and banging "music" all day and night. Sleeping was not a priority there. We slept very little as a result of the noise in the hallways all night. The food was hideous. Both of us, and some of our friends we met there, became very ill with... gastric issues. I have had this for several days now. Very painful as well. Several people told us of bed bugs. In addition, many guests came down with a nasty head cold or virus, including me. Many of the staff were coughing all over the place and many seemed ill themselves.

Upon return to the US, I contacted Cheap Caribbean. I was met on the phone by an initially rude female who actually tried to brow beat me with questions. She told me there was nothing they could do for us and simply left me on the line. I asked for a supervisor. One did not answer and I was directed to the insurance company, whom we had purchased travel insurance with. They were very nice but informed be they would be happy to initiate a claim for bills incurred but not a voucher. In short, Cheap Caribbean is unwilling to even listen to any negative issues about the trip.

Later, a nice lady from Cheap Caribbean called me to rate my experience with Cheap Caribbean. I was sleeping and asked that she contact me later. All in all: You get what you pay for. They are not a "terrible" company. However, they are an internet company and have poor customer service. I would absolutely suggest that no one use them. Use a travel agent whom you can see and sit down with. Cheap Caribbean is a huge sales driven company that plays the percentages that most people will have no complaints or follow up on the ones they do have.

When we go to our resort, it was disgusting! I could go into great lengths about the quality of the resort, the room and the staff but this review would go on for pages. I know this isn't entirely fault of the site, however, if I'm booking with a company, I would expect them to be with me and my vacation throughout the entire trip and not just to collect my money and leave. It would have been helpful to have more accurate evaluations of this resort. They should have some accountability and ability to help you make your trip all that you dreamed it to be. I couldn't believe we had scrimped and saved to stay at this dump!!! It was so bad that we ended up leaving and going to a completely different place to spend our vacation. When I contacted CheapCaribbean, they were unwilling to cooperate nor help resolve any of the issues or concerns I had. I will never book with this company again and urge those considering this site to do your research before using this company. Happy Travels!

We paid $100 for a private shuttle from the airport, and another $100 for a private shuttle to return to the airport. When we arrived in Cancun, there was about an hours wait for our shuttle. We stood in the heat where the Cheap Caribbean representative told us to wait. But okay, eventually the van came for us and we got to the resort. We were also told at the airport to meet with Raymundo from Cheap Caribbean once we reached the resort, and we could schedule our return shuttle, as well as any other activities we may want.

So we did meet with Raymundo who was very nice. He told us whatever time we wanted to return to the airport was fine, and we asked for 6:45am. He said no problem, and to consider it done. Unfortunately, it wasn't done. Something to point out here is that Raymundo wore a name tag for Cheap Caribbean, Amstar and Apple Vacations. He told us it's all the same. More on that and the botched return shuttle (and Cheap Caribbeans failure to make good on the problem) in a minute.

First it is worth noting that after five days at the resort we were locked out of our room (we returned from the pool to find none of the keys worked). I walked a considerable distance in the large resort to find out what happened and get a new key. I was told the reservation only came through as five days and not seven (which is odd because I'm reasonably certain on check-in they acknowledged seven days). But now they said Cheap Caribbean had only sent it in as five days.

They asked me to go back to the room and get proof that I had booked for seven days (that would have been a good trick since the room was locked and they weren't offering a new key). Fortunately we had two rooms and our son's hadn't locked the glass door to the swim up pool outside their room. I had to go back to their room where I fortunately was able to find copies of a reservation document. I took it back to the front desk to get Cheap Caribbeans mistake fixed. In total this wasted about 90 minutes.

Back to the shuttle issue. On the day of our departure we got a call around 6:05am from the driver saying he was waiting and we needed to be out front in five minutes. We explained that booked for 6:45am and he said this was incorrect. We were still in the process of getting ready, so we hurried as much as we could and got to the front around 6:30. He was long gone, and left a note saying he had waited five minutes past our departure time and left.

This was clearly wrong and a contradiction of what we were told by Raymundo, who was representing Cheap Caribbean and Amstar (the transfer company) simultaneously. I'm not sure where the fault lies, but certainly not with us. We could not get the shuttle back and since we needed to catch our flight, we took a taxi at a cost of $120. I kept the receipt for that, and when I got home I explained the situation to Cheap Caribbean. All I asked for was a refund of the $100 shuttle charge. They took over three weeks to investigate just to tell us: "Per the information that we have received from Management at Amstar, they are confirming that your scheduled pick-up time for Saturday was at 6:05AM and no changes or deviations were made for that time."

Well, if that were the case, why would Raymundo tell us we could have any time we wanted? 6:05 was unnecessarily early so we were comfortable with 6:45. I once again explained the conversation with Raymundo and was told: "We apologize for any incorrect information that you received from Raymundo, however this gentleman is not an employee of our company. CheapCaribbean.com only has one employee based out of the Cancun area and her name is Toni. More than likely, this gentleman is an employee of Amstar."

Please be advised that Amstar is an independent contractor and not an agent or employee of CheapCaribbean.com. Any Amstar service person is not a representative or agent of CheapCaribbean.com and as such, CheapCaribbean.com is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any transfer company representatives.

Really? So you have people who do not work for you or represent you wearing name tags with the Cheap Caribbean name and telling clients it's all the same Cheap Caribbean, Amstar, Apple Vacations. Clearly these companies are at a minimum partnering with each other and clearly they have people at the resorts representing all three companies at the same time.

My problem here isn't with Raymundo, who was very nice and while he may have made a mistake in setting the correct pickup time, the point is it was Cheap Caribbean who took the money for this service, and it was Cheap Caribbean who should have refunded it. How they deal with Amstar is irrelevant to me. Instead they refused and hid like cheap cowards behind another company.

The word Cheap in their name describes them accurately. They refused to correct a mistake that was obviously theirs because they couldn't part with the money they owed me. Although the dollar amount we lost was relatively small, this is clearly not a company you can trust (and based on their incompetence at registering us for the correct number of days, they are a little frightening to trust as an agent). What if the problem were bigger? If they won't correct a $100 mistake, are they going to correct larger ones? From other reviews online, the answer is clearly no, and they are a company I would never use again, nor recommend. Book through a reputable agent or book direct, but avoid these characters like the plague.

We returned home, called Cheap Caribbean several time. They stated that we would receive a call back in 24 hrs (not). All we were asking for is the money we paid extra for the ocean front room and the preferred club. Was told that was not going to happen, not their fault that it was not open. You had it on your page, we paid you for it and I feel like they owe us the money. So booking through a agent with this company will not get you any benefits or help. Do not use them, as the name of the company states cheap.

I called CheapCaribbean and asked for a refund and was denied. They said they are not nor will they offer refunds, all sales were final. I said have you seen the pictures? The town is destroyed. It will take a year to repair the damages if not longer. I was not going to Cabo, on vacation, 2 months after a category 4 hurricane. I asked to speak to a supervisor and they would not connect me. The lack of service and greed of this company is appalling! They had a chance to do the right thing and they chose not to. DO NOT USE CHEAPCARIBBEAN.COM. Luckily the credit card I used has automatic travel insurance but I have to file a claim and am not sure if I will receive all of my money back.

When I tried to reschedule the trip next week, CheapCaribbean repeatedly tried steer me into significantly more expensive vacations thinking that they had me at a disadvantage and refused to honor their original price. In addition, their website went down repeatedly making rescheduling impossible. After 10 exhausting and exasperating hours negotiating with CheapCaribbean, I finally gave up and booked essentially the same trip for next week on Travelocity for about 20% less. Took a total of about 20 minutes.

CheapCaribbean refused to refund my money and only gave me a credit minus several hundred dollars penalty fees. While filing for a chargeback with VISA, CheapCaribbean told them (in writing) that one reason they were not refunding the money was that they had to pay penalty fees from the Hilton Hotel and American Airlines. Later I received written confirmation from both the Hilton and American Airlines that CheapCaribbean was charged NO PENALTY FEES whatsoever due to the extreme bad weather. When confronted with this, CheapCaribbean sheepishly offered to give a credit for the entire amount with no penalty fees. They still would not and have not refunded my money of almost $2,000. I am taking them to court for misrepresentation, and a few other things.

It is one thing for a travel agency to book a vacation far in advance and the weather unexpectedly takes a turn for the worst at the time of departure. It is quite another portray yourself as the "Beach Experts", blatantly lie to your clients in order to book a vacation while the storm is currently in progress (with a tropical cyclone forecast 2 days later) and withhold that information from your client so you would gain a commission. They repeatedly lied to my credit card company and us about numerous issues. I have heard this complaint from many others about this company. Again, this is the most dishonest, unethical company I have ever encountered.

After spending hours with some annoying customer service agents who were trying to cover up and not letting it escalate to senior supervisor, they offered to book us on multi-stop flights (as the non stop was too expensive at this point for them to pay) resulting in loss of most of 2 days of our 7 day vacation. After repeat haggling they unhappily agreed to reduce the price to account for the multi-stop flights but never compensated for the lost vacation time, hassle of multi-stop flight and the whole day wasted with them on the phone. Further, we lost our private transfers at destination and parking at home. Instead they booked us on shared transport with stops at 3 different resorts further eating into our time. WORST CUSTOMER SERVICE, EVER!

I wasted an entire recovery day chasing down the 'you will not have to pay the double charge' answer, and by the time they offered that I no longer wanted to continue and had stated that before. I had foot surgery, and my parents are senior citizens so the voucher for excursions was not feasible. I couldn't cancel the insurance that seems to be worthless, offered a private shuttle but we already paid for a ride round trip between the airport & resort. Mia gave me attitude saying she wouldn't have made changes w/o talking to me. I reminded her that we never spoke and that she left me a voicemail and her attitude changed. I was told the call would be reviewed before I could cancel, yet I received several calls trying to convince me to go and/or cancel at cost to me through the insurance I paid for.

If the company requires customers to receive a call to confirm, the trip should not have been booked. If it is truly about the customer then I shouldn't be getting the run around to cancel the reservation and it should not be at my expense. I'm stressed out about the trip and no longer want to or feel comfortable going on the trip. Mia was out of the office Sun-Mon & Tues, and that I should have called customer service. Mia decided to proceed - it should be on her to refund. I work hard for my money as an Active duty Soldier for my county and my recently retired Soldier spouse to feel like I'm being taken advantage. Waiting to hear from someone that can handle this w/ more than sorry. Melanie told me I spoke to all of Management which I know cannot be true. She finally said she would try to get someone to call me.

I WARN YOU. DO NOT BOOK WITH THEM. The customer service is rude and the supervisor named Fey (will not give out her employee ID number nor last name) and didn't want the convo recorded. WELL I HAVE 2 OTHER CONVOS RECORDED OF WHAT THEY SAID BEFORE!! What to do with these. Send it to BBB? I think so! So, do not go to them and go find a "REAL" travel agency. I gave you a fair warning.

Went to the hospital for $20 in a taxi. We told them about the insurance - pulled out our blue cross blue shield - medical credit card. The hospital at Playa del Carmen refused to give service. They told us we would need $2000 upfront for her to be treated. We went back to the resort (another $20) and preceded to tell the doctor what happened. He too was appalled and asked us to write a letter when we returned to our country. I frequently go outside the country on vacation and have always assumed my travel insurance would be sufficient. I'm writing more to make people aware of what could happen. I will be checking on insurance coverage outside of the US prior to taking any more trips.

We paid our own way, cab and everything and when we got there they didn't want to take us in. It took another couple of hours and phones with this cell phone to be able to check in. We slept and left. We got a ride back to the airport for free the next morning when more people left. On top of this story, there is more. We were sold an overbooked hotel and when we arrived we figured they don't have a room for us, so they were sending us away. We refused at the risk of returning home if they were not accommodating. We had a particular reason we chose the resort and nothing else would have done it.

BTW, in the meantime they were assigning rooms to other guests that arrived with other booking companies. So after a couple of hours of holding positions and refusing to leave, we were given a room. With no ventilation in the bathroom and no air conditioning. We all got sick, etc. Bottom line: if there are no problems, it will work if you go cheap. But if there is anything that comes up, keep in mind you are on your own if you book with them.

We got back. Found a note under the door.. "YOU STILL "NEED" TO MEET WITH YOUR AMSTAR REP between 12-3 in the LOBBY tomorrow to make sure you have your ride to the airport confirmed." So I was so worried the whole time about this. I decided to sit in the Lobby and wait for this Rep in a flower shirt I was told on the note. After interrupting my vacation, had to leave the beach to meet this guy... we sat for over an hour in the Lobby. No sign of a guy in a flower shirt. Finally found out that there is an AMSTAR office on the grounds. We waited, walked around, wasted at least 6 hours, just to find out "that all he had to do is flip open a book and look up the flight schedules and pick up time". I WAS MAD!!!! Then he had the nerve to tell me after hunting me for 3 days I still have to confirm 24 hrs before. Horrible!!!!

I was so upset I wanted to cancel my excursion the next day I booked because we wouldn't be back in time to confirm our ride. We would be sailing, but by the time we got back, the Amstar office would be closed! My contract states if I cancel 24 hrs and less they only charge me 25% of the amount. At the office they told me NO REFUND!!! It's a done deal now. $230 gone, but be aware. Do not use Amstar for transportation or excursions which is the one I used booking everything through CC.

I did not not find out after that they are not affiliated, but yet it's their website I booked through... DO YOUR RESEARCH!! Book private transportation. Not many taxis in the DR around. Mopeds and Vans. In Mexico you can wave down a cab and NOT in Punta Cana.

Long of it: The facility and its staff were wonderful. The only staff member that was not was our Cheap Caribbean representative at the resort. He showed absolutely no interest when he welcomed us, which was fine as we didn't really need him outside of the shuttle he needed to organize for us back to the airport (paid through Cheap Caribbean.) He had informed us that our shuttle was to arrive at 12:55p. We arrived at 12:45 and asked him about our shuttle. He gruffly replied that we were 10 minutes early and that the bell person would let us know when it was at the hotel. Within 2 minutes, we noticed he packed up and left.

Around 1:15 we asked the bell person about our shuttle. He then tried to call our rep who was at lunch and received no answer. Then he tried Cheap Caribbean whose line just rang and rang. After 10 tries to both our rep and Cheap Caribbean someone finally answered and said they would try to get a shuttle there (no explanation as to what had happened or an apology.) At this point our shuttle was 1.5 hours late and we literally had to run through the airport. We made our plane about 1 minute shy of it leaving without us. CC ruined what could have been a great vacation, and ultimately almost made us have to pay in additional flight - which they didn't seem to care about.

As it turned out, we were unable to use the Wifi most of the time and could only access it sporadically. The massage she offered turned out to be a complimentary massage for only 25 minutes. I learned from the Amstar representative at the Allegro, that the 25 minute massage is available to anyone upon request, so it wasn't really a sincere offer from **; her response to our inconvenience and loss of a day of vacation was inadequate.

The resort itself was pretty disappointing. The food service was barely okay. The food at the buffet was very regional, so unless you liked real Mexican food, you went hungry. We always had a wait at the buffet for dinner. The Chinese a la carte restaurant was a disappointment. My meal was not edible and the service was poor; when I asked for rice with my Sukiyaki, I was told they didn't have any. The Mexican a la carte restaurant was very good and the wait staff was great.

When we arrived at our room, the bedding was stained and had bleach marks. There was a bottle of champagne in the room, but no fridge. I requested a fridge (our traveling companions room had a fridge), but my request was ignored. They kept us supplied with plenty of bottled water, but no way to chill it. The grounds were beautiful and well maintained. The pool was pretty, but was not cleaned. There was always debris in the pool. I will not recommend the Allegro to anyone.

The package was including: 1. Roundtrip flights from Chicago O'hare to Cancun, Mexico. We choose more expensive flights (approximately +150$ per person) to get to Cancun earlier (11:30 am) so we can enjoy our first day under the sun. 2. 6 days, 5 nights to the all inclusive Temptation Resort and Spa hotel with ocean view rooms (approximately +89$ per person). 3. Roundtrip transportation from the airport in Cancun to the resort (approximately +22$ per person).

We tried to book it online but my debit card limit was 3000$. After I got a fraud message from the site somebody from cheapcaribbean called immediately to make sure I will book the package (Email1). Then the lady on the phone booked the package for me and I got confirmation emails. I printed my confirmation emails and we were all ready and excited to go on our vacation.

At 12/15/2013 I received an email with my reservation information for my booking with id ** (Email2, Pdf2). I received the same mail on 12/16/2013 (Email3, Pdf3). One day before my trip I received a confirmation email (Email4) with some information and what do we have to be careful for our trip saying : "Are you getting excited? One more day until you head to Temptation Resort & Spa, Cancun! We must admit, we're jealous. No doubt, you are going through your checklist of last minute things to do before your trip. We wanted to offer our assistance with key details. Your hotel is Temptation Resort & Spa, Cancun. Also, you are flying on American Airlines. Feel free to check for online check-in for your flight: aa.com. It may not be too late for you to experience one of our amazing excursions! Please contact our Existing Reservations department at 1 800 915-2322 to inquire about last minute availability before departure. Don't forget your vouchers as they are required! Pack some sunscreen and enjoy your trip! Your friends at CheapCaribbean.com"

On Tuesday December 24 we were all packed and went to the Chicago O' hare airport and we got on time for our flight at 7:50 am. On 11:30 am we were in Cancun, we got out of the airport and we found our driver to get us to the resort we chose. We arrived at the Temptation Resort and Spa approximately at 12:20 pm. Until now everything was perfect as expected. The nightmare begins:

We went at the front desk at the resort, we gave them our passport and printed papers of our reservation and then we heard the awful news. OUR RESERVATIONS GOT CANCELED!!! In the beginning we could not believe it! We start complaining to the front desk of the resort and the lady there told us that it is not their fault and we had to call our agent. So I enabled my cell phone for roaming over charges and I called cheap Caribbean on this phone : (800) 915-2322. After hours of talking to multiple agents and losing connections and had to call back we got informed that indeed something wrong happened to our reservations and that our only solution was to relocate to another resort Bercelo Maya Beach in Riviera Maya that as the agent on the phone told us it is 45 minutes away, because any other resort in Cancun was sold out.

Without having any other choice and with hours of stress, without food, water or somebody from cheap Caribbean to help us in person we decided to get our only choice. I asked for a taxi from cheap Caribbean company to drive us there, the lady on the phone told us that she is sorry but she cannot arrange that and that we had to get on a random taxi from the street to get there and they would compensate the taxi charges. Again without having any other choice we jumped on a random old taxi with a random driver in Mexico.

We had no idea where we were going, if the driver would actually take us to the resort or do something bad to us. We were so scared, exhausted, hungry and thirsty on a ride to the unknown dangerous streets of Mexico. While driving there was a rain storm and the car was so old that we got scared we are going to crash! We also got very worried of the weird neighborhoods we were going through. We were driving for 1 hour and 30 minutes and not 45 minutes as we got informed from the cheap Caribbean agent. Finally we got to the new resort that the agent picked up for us at 6:00 pm and we paid 100$ for the taxi from our limited cash stack. Exhausted and tired we decided to have some food relax and call them the next day.

I called the next day but their phone centers were closed because of Christmas. So I called them Thursday the 26th of December 2013, over charging my phone bill again. I told them that this is not the resort that we chose. We chose an all adult resort for my girlfriend's birthday and we paid extra for ocean view and the room we got had garden view. They really did not care at all. So I begged them to at least send somebody from their company to pick us up on Sunday 29th 4:20 am in the morning (ruining our last night in Mexico) so we won't drive again with some random person and we won't lose our flight. They indeed send somebody to pick us up and we made to Chicago 12/29/2013 at 11:50 am.

Sunday 12/29 we rested after this awful adventurous trip. On Monday morning 12/30 I gave a call to their customer care department to compensate the taxi money and all the money for the vacation that they chose for us. The lady Lisa with the extension number ** told me that they will NOT give us any money for the taxi or the trip.

They told us that their was an error in their system and there was no Frontier flight out of Hartford even though we gave them flight #s and times of arrival and departure. So we booked the more expensive flight with the agent. The flight continued to show up on their web site. We called back and after going through many supervisors they acknowledged that they had made a mistake and there was a less expensive direct flight available through Frontier, just as we had been telling them from the on set of our conversation.

They refused to switch flights, refused to give us the on line booking discount, (we had to book it on the phone because their on line booking site did not work). There was also a $100 advertised promo code discount which they refused to honor. This was complete and total deceptive advertising. If it was a larger amount of money, I absolutely would take them to court.

Unfortunately, I would pay more in legal fees than I could ever hope to recoup from Cheapo Caribbean.crap. They insisted they had done nothing wrong. They wanted me to cancel my flights pay the cancellation fees get a credit from United Airlines and rebook it through Frontier. They refused to offer any compensation for their dishonest and deceptive actions. They insisted they had done nothing wrong. Stay away from this company. They are dishonest, engage in deceptive advertising on a regular basis, and refuse to compensate their customers when they get caught.

No one would help us, or help with phone calls to the airlines, or even suggest another hotel to go to. The Philadelphia office told us clearly that they would not recommend another place to stay because "they don't do that". We were left on our own, stranded, and it was suddenly like we were invisible, and no one spoke English. Later that afternoon we went to the airport, and the airline personnel took pity on us and booked us in a nearby resort. Our grueling 3 1/2 day trip home, which should have taken 4 hours, had begun. Granted, there was the snowstorm up and down the east coast that weekend, but the point is that Cheap Caribbean failed us, big-time, with their "see ya, wouldn't want to be ya" policy. Stay away from them, as they will wash their hands of you in an emergency.

After insisting on talking to a manager, which instead was another SALES agent, we decided on another trip all together. Two days later, very unhappy with our second choice.... I inquired about the initial trip again acting as if someone new. Lo and behold, no change in airfare price like we initially booked for!!!! I insisted on talking to a manager and we got the initial trip we booked, or so we thought :(

When we arrived at the hotel, there was NO reservation and fortunately the hotel did eventually get us a room. When we talked to the on site representative from CheapCaribbean... he blamed the hotel and was extremely RUDE (Ceasar) and only cared about selling us excursions. Not only I would not refer CheapCaribbean to anyone.... their descriptions of resorts are misleading, their SPF100 refund is not redeemable with any specials, and customer reviews of visits are screened in their favor (wrote on for Grand Oasis/said it was approved/yet is not there). I plan on traveling 2-3 times a year.... never again with THIEFCARIBBEAN!!!!

After scrolling through the flight option I once again found the identical flight and times and even confirmed the flight numbers. Only difference is the flight went up the price by $25.00. I was fine with paying an extra $25.00 to keep our family together for the flight so I hit select flight. Immediately I was directed to confirmation page telling me my transaction was complete. No big deal right. WRONG!! When CC's website decided my flight was no longer available and guided me to pick a new flight it also changed the room selection back to default garden view. Unfortunately for me there was no way of knowing until I received the confirmation because all of that information was covered by the pop up window for the new flight options.

About 45 minutes later I received an email with my booking number and an email stating "Please examine your deposit invoice attached to this email carefully. Be sure to check the accuracy of all the information to ensure everything is correct. Should you see a problem or have a question, please call us 24 hours a day seven days a week toll free at 1-800-915-2322 or email us at reservations@cheapcaribbean.com so we can discuss your vacation plans or address any concerns you may have. Once full payment for your reservation is received; a complete set of confirmation documents will be sent to your email address registered with CheapCaribbean.com."

I tried calling only to find out that office was closed. After waiting till CC's customer service was available 7am EST I got rep saying that I had to pay more money to upgrade to the more expensive room I had already paid for. When I explained that there was an error on the website, I was told it was my fault because I had 2 tabs open and they were corresponding and changing the settings of my selections. I took actual screenshots in order to confirm the 2 orders were the same and at the time of booking it showed the ocean view for 1 order and a garden view for the other. After trying to explain this to customer service I was then told that I must have closed all of my internet windows and re-entered the information wrong and that it was my fault. I was told I could upgrade my room for an additional $35.00. The original upgrade price was $17.00.

Personally I don't care about $35.00 and would have been willing to pay more. But not when it is not my fault. The customer service reps were rude and ignorant. They have no concept of how their system even works. This company completely sucks. Buyer BEWARE.

I tried to confirm our seats a couple of weeks later when I noticed that it hadn't been done by the company. It was odd since all of our previous vacation packages with them had confirmed seats right away. When I called to complain, they said that it was at the discretion of the agent entering the order to confirm seating or not. Apparently, they didn't this time and sold us tickets for at least a couple of overbooked flights.

I tried to have CheapCaribbean.com resolve it, but they said that because I booked it online instead of over the phone that they couldn't help me then and there. But, I could contact them for help if I was still unhappy with the lack of seats when the check-in opened a day in advance (which was today). Well, I am unhappy since they didn't seat us together. Our 2 year-old son still doesn't have a flight seat confirmation and is on stand-by for the flight back home. Did I mention that I am five months pregnant, cannot lift more than 15 pounds, and we are traveling with a toddler? That didn't seem to resonate with them at all, sadly.

CheapCaribbean's response today was that it was not their problem. I had paid that company to be my agent by booking through them, but they are still unwilling to do anything about it. Nothing at all. They wouldn't even call the airline to help me get it straightened out. Heck, the customer service rep didn't even want to let me talk to her supervisor. Worse customer service ever. Especially since she promised that United Airlines would be able to put us together after I called them, which is completely untrue. The United rep told me that only the reps actually at the airport could do that and ONLY if the seats are still open at that time. Did I mention that two of the three flights are already overbooked? Our chances of being together and actually getting on the promised plane in our CheapCaribbean.com voucher seem slimmer and slimmer by the day.

I'm very disappointed and very angry. Why would I bother booking a vacation package through a travel agency like CheapCaribbean.com if they are going to be completely unhelpful and almost belligerent in what they won't do to help me? I wouldn't. They don't keep their promises and they don't care about their customers. They have no idea what is actually standard procedure by the airline and kept telling me that calling the airline would fix it (and it definitely didn't). That's the bottom line.

Our vacation was for 5 nights!!! Two days we were sick. After returning home I informed Cheap Caribbean and the management of Decameron. Only Cheap Caribbean responded. Judy told me on the phone it would take her 14 days to investigate. Of course I did not hear anything from her. After 3 weeks I mailed them again. Response case was closed on 12-10-13. I filled my complain on 12-7-13.

Conclusion: they did NOT do anything for us except taking our money for a resort that is dirty, very, very noisy and restaurants were to get food poisoning!!!! What a waste of our money for a terrible vacation. Cheap Caribbean offer no customer service at all!!! They treat you as dirt.

Secondly, this is a charter flight and it has special rules and regulations. For example, you have to be at the airport 3 hours in advance, and have to have your boarding pass an hour ahead or you don't fly. Also, 5 hour trip, you get no beverages or food. Beverage is $1.99 additional. Thirdly, all luggage weather carry on or checked in has to be paid for. The only thing allowed on the plane is your personal item of your choice. To make matters worse, if you do not know about this ahead of time, and take your carry on with you to the gate, you will pay $100 for it. Unlike all other airlines I ever flew with, all carry on items or checked items need to be paid for even though this is actually an international flight. So, upon learning all this, I called cheapcarribean to share my frustration and naturally they took the, "we are not responsible" route. I am disappointed at misinformation or lack there of. 5 pages of email trip confirmation and no mention of any of the additional cost.

Thank God I called the airline to just confirm my itinerary otherwise it could have been a lot worse. If I had known this is the case, I would rather book a 1 stop route with United or American, have a free baggage, beverage and peace of mind. It is my opinion and I believe its the right thing to do considering the cost of vacation package to include this information in the initial booking, so that the client can be aware. I am extremely disappointed in their actions as well as the customer service level and will definitely not use their services in the future. I understand they don't control airline rules and regulations but as this is a service they are selling as a part of the all inclusive deal, they should share all pertinent information at the time of booking.

Original Review: Nov. 15, 2013

I just booked a vacation (this past Monday) with CheapCaribbean.com for this coming February at a price of $4,300. One of their agents pushed me on what a great price this was and I could lose the flights. Now (Friday) the vacation outlet has the identical trip including flights hotels and transfers for $3,474.21 USD. That's too big a difference and they refuse to help.

When I decided to add transportation she tried contacting me but after confirming with hotel that they did offer a shuttle, and told her I would not be using CC shuttle, she stopped talking to me (only seeming to care about the $). So fast forward to a couple weeks later and another friend would like to join the trip, but for hotel only. The hotel quotes 40/night for the extra person but says we will have to go through CC. When I ask them, I do not hear from my original representative, so have to contact the email address on the site.

I get a response, quoting $69.06 more than hotel. I then call CC to speak with them directly about this. They said that the price quoted was the hotel promo price also with insurance. I asked if I could take my insurance off and they said I had only had 24 hrs after booking to change my trip! The first representative never told me I had a deadline! The guy I spoke with also said that my friend had a week to call because after that, the promo price could change, but was adamant that this price was locked in for a week.

My friend called to be added on today, 6 days later, and was quoted $225, almost $36 more. It seems like no one at this company has their facts straight and they are only money hungry. There is no reason why my friend should be paying $225 to be added to our room, which was originally quoted at $120 by the hotel. I will never be using this company again and will be spreading the word to my many friends and family who travel!

She made excuses about it being a weekend so she would not correct the problem. She did not offer to call, and didn't need to research my claim at all leading me to realize that she had heard this many times before, and many people make the same "mistake". I read to her my paperwork and she kept denying what was printed. She knew what the problem was without looking up my reservation. Obviously, they have this problem quite a bit.

We ended up paying an additional $250.00 on site to "upgrade" (which if it were correct would be a bargain), but this was due to deceptive advertising and false claims. Plus, I already paid for this once. The resort also did not have private rooftop bars and upgraded liquor in the rooms as advertised and no representative from CC ever made contact with us while we were there.

During the ride, the bus driver never gave us any info whatsoever nor was our return ever mentioned and we were basically dumped at our destination. Upon arrival to Grand Bahia Principe Bavaro, we were escorted (by several very pushy / demanding bell hops) to a reception area where we were offered drinks, given a very brief briefing (in broken English) while other staff spoke Spanish over, around, and thru our conversation. Needless to say we were left disoriented and quite disappointed. The blatant lack of information, orientation, or on-site Cheap Caribbean personal (upon arrival) resulted in unnecessary stress and anxiety for all of us.

Later in the week when we met with the onsite Cheap Caribbean representative we were informed that we should have been met by a Cheap Caribbean rep. and received orientation. Honestly, had this transpired, our individual experiences would have been much better and our collective view of Cheap Caribbean much higher. Another issue that needs to be brought to your attention and rectified is the room situation. When we booked the rooms with you on the phone on 5/30/13 we upgraded to the Deluxe Hacienda in order to have the ocean side rooms, specifically requesting (and being assured of) 1 room with king bed and 1 room with double beds. This was clearly stated and guaranteed (see enclosed copy of couple #2's Hotel Voucher).

Upon arrival, after a very trying time with the check-in, our rooms were both king beds. This complaint was brought up to the resort personnel (and documented with the Cheapcarribean.com rep as a written compliant). However, to our chagrin we are told to switch the room would put us in a different area of the resort and impossible for us to have rooms with different beds in the same area, and we would not be able to be located near each other. This was very disappointing and found to be misleading during the time of our booking. Sadly after-the-fact, we are realizing that we are not the only ones who scheduled vacations through Cheap Caribbean and found their experience less than stellar, **.

At this point we feel that Cheap Caribbean may not be a viable option for our future vacations, but will reserve that as you decide how to best rectify/compensate. At bare minimum, compensation for the failure of Cheap Caribbean to provide as promised on a suitable room for couple #2, further to compensate all parties for the lack of Cheap Caribbean to provide minimal acceptable support as witnessed by that of numerous other agencies while at GBPB.

Their reply along with our unanswered one: “Thank you for taking the time to provide us with your valuable comments regarding your recent trip to Punta Cana. We are very sorry to hear of your disappointment with your recent trip to Punta Cana. It is always our goal to provide our customers with the best vacation at the best price and we want nothing more than for you to enjoy your vacations with CheapCaribbean.com. We do need to point out that we do not have any "on-site" CheapCaribbean.com representatives at any of our partner hotels. If this was an employee of our partner vendor (Olympus Tours), we apologize for any confusion caused on their part.”

Olympus Tours and their representatives are third party contractors and not an employee or agent of CheapCaribbean.com. However, because we care about your experience from start to finish, CheapCaribbean.com provides a destination service representative as a local resource for any questions or concerns that you may have. Please be advised that destination service representative works with every hotel that we partner with in Punta Cana, so he is not able to greet each and every guest that we have traveling to that area. His role is to aid and assist in any questions or issues that may arise.”

Our reply to this point: Understood and we definitely know this, NOW. As for the on-site rep's assertion that we should have been met by and oriented by our Cheap Caribbean rep, we’ll let you handle this. Honestly though, if you care to know this would be a HUGE improvement to what we got (er, did NOT get). We witnessed may Cheap Caribbean competitors providing the same and deemed this as appropriate. Again, understood, and would expect nothing less, specifically, that Cheap Caribbean would indemnify itself in this and any other situation.

Enough said, TG for lawyers :-( However, I point out (as I apparently must), we should have NEVER been given this assurance at the time of booking though not exactly this smells of deception. This is nice of Cheap Caribbean, though we all realize the likelihood of us ever utilizing this (or the SPF100 that we are due) is extremely low, especially since our satisfaction certainly is not of much apparent concern. Additionally, (I believe) any promos or discounts cannot be combined; therefore this is all quite moot. Previous reply is repeated. Basically we want potential customers of Cheap Caribbean to know it's buyers beware when it comes to this company and the way the handle business. As others have proved, once they have the money, it's ta ta and good riddance, don't let the door hitcha in the quista :-(.

So the agent apologized and said he will fix the issue, but for now, he couldn't process our cards to pay the full amount. We could only pay a percentage (we had wanted to pay in full, upfront). CheapCarribbean took weeks to remove the pending charges, the largest of which (see above example) DOES NOT GET REMOVED. I threatened pressing for fraud (because doesn't that sure sound like it?!). I set-up a three-way phone call between my bank, CheapCarribbean, and myself. My bank said, "Okay, CheapCarribbean, you say you've given us [bank] the information to remove these pending charges, but we still haven't received it. Why don't you give it to us right now, over the phone, and this issue is over?" CheapCarribbean said, "NO."

I closed my credit card account because THE PENDING CHARGES ARE NEVER REMOVED. We haven't gone on this trip yet, and still have the remaining balance to pay (now that we think the overage charges have been sorted out). We called and realized that they charged all our cards DIFFERENT AMOUNTS. I demand compensation. This is the worst experience I've ever had with a travel booking company - AND WE HAVEN'T EVEN GONE ON THE TRIP YET. Cheapcarribbean says, "Sorry, not our fault." We still haven't left for our trip. It's in a month and a half. God help us.

When arriving at hotel, I was told I had only 1king room with sofa sleeper and would have to pay $280 more for 2 double beds. I told them I was charged for 2 double beds by CC and they told me I would have to take it up with CC. I called rep from CC and she looked into it and told me the hotel charges the extra for the 2 double beds. I told the rep. that I was assured at least 3 different times that I paid for 2 double beds as my original vacation was for 4 people. This hotel charges an energy and maid surcharge and I asked if I could use some of the credit from that towards the 2 double beds as I had paid CC for the extra energy and maid surcharge for the party that cancelled and was told by the hotel that they were not paid that by CC and to again call CC. This hotel also had a Children Dining program where the child would get a dinner voucher to one of 4-5 different locations. On arrival, I was told there was only 1 dining option for the voucher. I asked CC about this and was told not their problem.

After returning from our trip, I contacted CC and was told I would get no compensation. I was told they are not responsible for any wrong information on their website. When I asked who was responsible for the information, I was not answered. CC says they record their conversations and can go back to recordings to check on information if there is an issue. I requested that this be done as I was told by at least 3 different agents that I had 2 double beds for 4 people I paid for. I asked if they had listened to the conversations between myself and CC agents regarding what I was told and the information I was provided by their agents. They did not reply to my questions or any of my further emails, only stating I was not due any compensation and that they are not responsible for wrong information on their site. All I wanted was the vacation I had paid for and to receive what they stated they charged me for. Their website still contains the same information and I guess they are unwilling to correct it to make it right for future clients.

About a week later, I got a funny feeling and sent an email just verifying that my son had indeed been booked a seat. One week later and I had not received a response. I sent them another email and they got back to me saying that I was only charged $38 for my infant son. The website said x3 people in several places. No receipt was ever received deciphering the charges, just a receipt for $800 per person for three people (meaning that we had indeed paid much more for our trip since they considered our son essentially free). I immediately checked the airline website and there were no seats available for purchase.

We called to complain and were offered no solution by Teresa **, supervisor. In addition, prices have gone way up so there is no way to try and rebook now without paying much much more. We 100% could have gotten a cheaper deal and a seat for my son at the time of booking if I had known that my son was going to be a lap infant. Nowhere at any point was this specified. They have absolutely false advertising practices as we could have gotten a third seat without having to pay so much more if it was stated somewhere that my son was considered a lap infant. They put several times in several locations that it was three persons, thus leading us to believe they had better prices.

I use different travel websites, but this time I have become a victim of the trap set by the Cheap Caribbean merchant policy that is very deceitful and hard to spot. All negative reviews reflect zero customer service backed up by horrible policy. I am very dissatisfied and upset as I have to spend my time fighting for my money in court instead of enjoying vacation.

Well, long story short, Supervisor Monica refused to take my call. When she did, she explained that $24 per person does not include kids under 12. And she read to me in little letter at the bottom if you have a single person w/ child 4-11 to call reservations. I did call before I booked online. And it's 3 people in the room. How is that single? So what she is saying is that person does not include kids! I've never heard of any company who didn't consider a kid a person. They should have used the word adults instead of per person. She also stated only 2 hotels offer the special rate and both of them do this false advertisement, but that it was handled by the advertisement department not her.

So I have to wait to see if I can take the confirmed trip or they will refund me. After I bought 5 plane tickets, paid for 5 people to stay at the hotel, I'm waiting to see if I owe money? CheapCaribbean.com is a scam!

Secondly, I booked another tour that I could not take, because of time constraints. I lost that money. That is apparently not an approved reason for refund. My advice: do not prepay for activities. See what is available when you get there. Arrange your activities as soon as you get there. And rent a car to allow yourself the potential of doing activities that are otherwise "sold out".

I have terrible allergies and asthma so I could not stay in a smoking room. Again, nowhere on the CheapCaribbean website did it mention that I had specified a smoking or non-smoking type of room. The manager of the resort had specifically told me that they would not charge us the 2-night cancellation fee to my face. Only after Corey spoke with the resort did we have to pay. Thanks a whole bunch, Corey and CheapCaribbean!

CheapCaribbean did get us booked at another hotel; however, we ended up paying an additional $850 for our remaining 3 nights making it a not-so-cheap Caribbean vacation. I contacted CheapCaribbean upon my return and filed a complaint. That was 2 weeks ago, and I have yet to have heard from them. I will not book with them again!

Thinking I would get my money back, I quickly jumped on Expedia and purchased via credit card our third attempt at a honeymoon and we were to leave the following week. Five months later, we are still fighting for our money. I call weekly to get an update on our case and I'm assured someone is working on it. Assist-Card refuses to refund our travel credit ($1500) and Cheap Caribbean insists it is Assist-Card's obligation to pay. Apparently, Cheap Caribbean has stopped using Assist-Card because of issues like this, though, we are still out our money. I'm not sure if Assist-Card is to blame or Cheap Caribbean; however, Cheap Caribbean sold me the insurance and I will fight until I get my money back (probably never). Book somewhere else!

Who kept the money which is mine and who would help with our ticket we had to purchase to get home? I have all the letters from Cheap Caribbean and American Airlines and I want to know what to do or where to go on this. We had complimentary Hurricane Insurance. I will take this to our attorney because we need to at least be refunded for the return ticket. That is at least what we should be compensated. People need to know the insurance is a scam and if I am not refunded for the ticket on the return flight, I do think the local news needs to hear about the complaints from Cheap Caribbean. I would like to continue on where to go on the issue of our two unused tickets. I guess you could put me in all the above angry, dissatisfied, and shocked would be my response that a company can get by with taking people's money since we had to pay in full before we could go on the trip. Please respond ASAP on what you can do.

CheapCaribbean.com then charged my card the hotel fees after I asked over and over for two weeks. The bank is now filing fraud against CheapCaribbean.com on my behalf. Don't use CheapCaribbean.com. Deal directly with the airlines and hotels yourself. If a company considers a dollar over your safety and repeat of service, they aren't the ones to choose. I will fight for the money and I will tell everyone via web to refuse their services. Facebook and Google will be my first stop today. I plan to reach millions of people. Don't choose CheapCaribbean.com. They will rip you off and not care. I would like an attorney to contact me about this situation.

To my surprise, all of the taxes and fees were included. So, what would have cost me more than $275 per night for the room, cost me $125 (everything included, including gratuity for staff), add in the complimentary travel insurance (weather only, we did not purchase the added coverage) and the $100 food credit and our $1300 vacation was great. While the weather could have been better, for me to blame that on CheapCaribbean.com is like the person who wrote they were denied travel outside of the US because they lacked a passport for their child.

This company is internet based and as such, you need to carefully read and understand their disclosures. If you are not comfortable, see a local travel agent. If you have the time to research and want to save a little money, use CheapCaribbean. I would recommend CheapCaribbean since everything went off without any problems whatsoever. Flights were scheduled and itinerary was found in 1-2 minutes (enough time to log in) and hotel reservation and check-in was smooth and without any glitches. If you do use this company, do your homework and make an informed decision before you hit/click and commit. Just my 2 cents.

I found a trip through Priceline for $1765 for 6 nights from April 28-May 4. He sent the Priceline information to them through an email for a price match and was told he couldn't because it was for another hotel. He then called and talked to a representative who was really rude and did not want to hear anything about it. He was then put on hold and then hung up on. He was able to get the reservations changed (with a $50/person charge) to stay at the nicer hotel for $2000 and again for only 5 days (which he just noticed a few minutes ago).

I just looked up the vacation package again through Priceline and was able to find yet another vacation package for $1900 for 6 days. On their site, they mention they have the "best internet rate guarantee" and "price match" which they will "beat by $1 and give you a personal promo code for $150 that you can use..." Nowhere on the site does it say that the price match and rate guarantee is only on the first reservation you make. Their site also says "This ensures that you will receive the lowest prices for vacation packages anywhere on the web."

So far, my husband has tried to talk to 3 representatives, and the last one has been the only helpful one. I don't understand why this company isn't abiding by their own principles. By the way, the site also mentions that they have the best customer service. Not only is the $2000 the best deal we were given, but this is supposed to be with a military discount. It is very important for us to have a fun time on this trip, but we haven't even left yet and I feel like we are being had by the "words" of this company's mission statement. I travel all the time, and this is by far the worst experience I have had with a travel company.

In booking our Bahamas trip through a travel agency, we expected the agency to inform us of everything that was needed and if they had failed to do so that they would be held responsible. Cheap Caribbean washed their hands of us as soon as they received their money. I was then told by Cheap Caribbean that the only way we could get any of our money back was to contact the airlines directly to try and get that refund. I took this upon myself and spent the last few months attempting to get a refund.

Finally, the airlines got back to me saying they refunded our credit card when in reality they had refunded Cheap Caribbean. Again, I contacted Cheap Caribbean and they told me that I was never going to get any money from them ever. I was told to "save my breath and time" as I was never going to get what I wanted. They offered me a credit to use for a vacation that would expire in April 2012 (only 2 months away). I just had a baby last month and I am breastfeeding. I can't even travel until a year from now. This whole experience has left us so angry and upset. This company is out for themselves and they benefit from their customers misfortune. Beyond disappointed!

So on the Friday five days before the trip, I called CheapCaribbean and spoke with Michael, an agent. I explained to him that I may need to move the entire trip forward an additional two weeks because of work related issues. He said, "Good news, Mr. C, you have the 'cancel for any reason insurance scam'"-- I mean plan. He put me on hold while he allegedly checked with the resort and returned to the phone telling me that a credit of $1,320.83 would be the amount remaining in credit for a later date. The loss would be approximately $200. He also said that I have until Tuesday to cancel the resort.

When I called at 9:45 Monday morning almost 48 hours before my flight to officially cancel, I was told I am in the penalty period. When I asked if the records were noted that I called on Friday, she said they were and that they would check the recorded conversation and get back to me in regards to the conversation and if in fact I was given the improper information about Tuesday being the cut off date. I was sure after they heard what their agent said they would reverse the penalty. After all, isn't that the proper thing to do?

When they finally called back, they informed me that the cancel for any reason scam/plan was going to cost me $800 in resort fees and Jetblue fees. When I demanded to hear the conversation between the agent and I, she said she will put in a request but she said it does not matter what he said. I checked the agreement box to the terms when I booked the flight and that's all that matters. I explained to the agent and asked who reads almost 12 pages of legal non-sense when you purchase the "cancel for any reason plan"? To make a long story short, I booked an almost $1,600 four day trip and paid an additional $115 for insurance and it still cost me $800 in fees.

I think that this company is in the business of scamming people and once they have your credit card and money they care less about the results of your trip or bookings made through their site. I would like this claim investigated because regardless of what the agreement said, their agent gave me improper information on the cancellation time required to avoid a penalty and at the end of the day, my decision not to cancel at that moment was predicated on the data that Michael gave me. Had he told me I needed to cancel by Saturday to avoid those fees, I would have done so right while I was on the phone with him.

When I persisted that Cheap Caribbean needed to make the reservation, then was I told they would do me a favor that Jet Blue was too lazy. I then thought as the representative took my information flight time and the day to fly out etc, I had a flight booked. Now all I needed was for Cheap Caribbean to email to me a confirmation that I was booked to fly from JFK NY to West Palm Beach, FL. When I did not receive a confirmation, I tried again to contact Cheap Caribbean, to no avail. I then contacted Jet Blue and was told I do not hold a reservation for this Sat Feb 5, 2011. So far I have not been able to book a flight because Cheap Caribbean and Jet Blue keep passing the buck. If I don't use the voucher by Feb 13 the voucher expires, I stand to lose my $523.72. Again Cheap Caribbean are the people at fault in this matter, they hold my money and if I don't use the voucher and be back in NY by Feb 13, Cheap Caribbean gets to keep my $523.72. That is very sad.

Bottom-line, their website misrepresented the hotel by saying it was a 4 star resort. At a 4 star resort you should not have to worry about the food, the room being dirty, service, etc. On July 19, I spoke with the General Manager about them waiving the cancellation fee and they agreed. We called Cheap Caribbean to tell them that they were waiving the fee but we did not hear back from them until July 21 after 5pm and by that time we were leaving 36 hours. I have since called them and did admit that they should have given us the offer of changing resorts which was never given to us. I would like some compensation back from our terrible experience with this company. My wife got sick from the food. My slipped on wet floors

Unfortunately, I had to cancel the trip. My boyfriend had to suddenly relocate for work over 3,000 miles away a week before we were to go on this trip. We reviewed the documentation numerous times and was unclear on what needed to be done. In the documentation, it states if you need assistance, call 1-800-888-7292. I called this number and explained that I needed to cancel the trip and was not sure of what I needed to do in order to cancel the trip and get the 75% back from the insurance. They sent me a document by email that I immediately reviewed and filled in with all the documentation that was requested and returned it immediately. That was on 11/16/2009.

My trip was to start on 11/23/2009. The next time I had any communication was a call on 12/07/2009 from TripMate.com informing me that I never canceled my trip. I immediately called CheapCaribbean.com and was told that this is an ongoing issue. That they had spoken to TripMate.com about communicating with the customer, and that I had nothing to worry about.

I have now been denied twice when attempting to collect the 75% of the trip as the policy stated. Nowhere is it clear in any of the documentation that I have received what the steps are in order to get your money. This is clearly a case of deception on the part of both CheapCaribbean.com and TripMate.com. They really should not be allowed to do this to customers and get away with it. I am clearly not the first person that this has happened to and believe me, I am learning a very expensive lesson. This is a financial burden and loss that I am being forced to accept.

Basically we were shopping Cheap Caribbean for a low cost spring vacation and I talked to Judy Gold about the initial package Atlantis and then was switched to Bahamas Breeze. We were looking originally from traveling from March 9th a Sunday to the 13th but they juggled the dates also. Thursday we called again and found Judy was out of the office and was passed off to Morina to explore scheduling the trip that Judy presented. She asked us all kinds of questions and we were interested but wanted to inquire about all aspects to see if it compared favorably to Atlantis. We were told our credit card was required hold of the property and the price.

We wanted to discuss it further and check with our work to see if we could both take off from our jobs. We thanked her for her help. We did not know that and she put the card through We did not want to go that far at that time. We still were looking. The next day I called and the supervisor said the recording sounded like I was genuinely interested and would not reverse the charge. We tried to dispute this with American Express and they were not able to win the dispute as Cheap Carribean.Com tailored the documents to look as they wanted. We did not sign anything and they are keeping our money for a vacation we never booked. We just wanted to put a temporary hold while we looked at others. They are holding $2,563.18 of

me and my wifes money!! Help Please!!!!

Cheap Caribbean shuffled us from person to person changing hotles, dates, and costs. We wanted only to hold? a reservation at a price while we discussed it. Further, they booked the trip, against our wishes they told us we owed $400.00 in penalties with the balance being held as credit. We were scammed from the start. We have repeatedly asked for a full refund but have been refused. Also they are harassing us with emails of promotions and we asked them on several occasions to stop and we have their word in writing that they would take us off their list. However, they lied, and have continued to harass us with advertisements and emails.

By the time i go thru costoms and luggage it will be next morning.