Cheap Caribbean Vacations Reviews

My husband had a heart cardiac procedure prior so, Due to medical issues we could not go. I did not want to take the chance to travel so quickly I called on April 20, 2022, to cancel. The trip got rescheduled again around the same time on April 27, 2023, to go again. But my husband became ill again with a cardiac issue. I won the same time this year 2023. So this thing is not coming to mine, having to travel when you dealing with the hospital dealing with medical issues to having to call or cancel, or let alone going up an airplane.

In June of this year when everything calmed down in my family I called and they told me to send the request for them to extend the credit. Send my boyfriend‘s number in an email and name new dates and destinations to the customer service with algvacations.com no one responded in June so on July 25 I called again and spoke with a lady named Joanna, she advised me to do the same thing synonym email with the request of extension for Credit and send it to her personal email for the company with the company and also with algvacations.com customer service. I did again second time. No response. August 14 called again, spoke with Edgar. He told me he advised me to do the same thing again send an email to reservation@cheapcaribbean.com and send my name reservation number, and desired location, with a medical letter from the doctor to show why my husband couldn’t travel, for credit extension no response again.

So yesterday September 27, 2023, I called again this time I spoke with three or four people they still gave me the running around, Murry told me she could not help me. She’s going to transfer me to a Post travel department for the credit and she’s going to explain everything that’s going on before the transfer to Cool so she did transfer the car when the person came on the line telling me that it’s out of her control. She does not see where they do a response. I said, "Ma’am why did you enter the car when Murry said she’s going to explain everything to you and now you are saying you cannot do anything about it," again the running around. So she transferred me to a reservation to make a reservation again and then they will use the credit from there. I know that’s going to be another waste of breath, but after I argued and became upset, I said OK.

Now, Juan picked up the phone in the pre-travel department. That is a win. Juan basically told me you were not going to get the credits they cannot extend it for me because you called after May 23 keep in mind people the original date was supposed to be July August 2021 to travel to Dr. Another told me that my expiration date for 2023 was May I did not call prior to that to cancel. Want to request an extension due to my husband‘s medical cardiac ordeal. Even with the medical letter that was requested, they are still unable to extend the credit.

Now I am really angry and pissed off. Why in the world for months all these colors all these employees been giving me the winning around that I could get the credit reinstated to travel for my wedding anniversary 21, 22,23 and As I’m trying to schedule it now for April 2024 and they told me no, this is over $3000 just like that when I steal from people. The last employee representative basically told me ma’am you will not get that credit or money or utilize anything with that money.

When it’s time for them to take your money, they will take it and charge your card. However, when you need the service for anything else, whether you email called you would wait at least 1 to 2 hours in the line before you can speak with somebody. 2nd) They tell you to send emails they never respond never reply to your email that is disrespectful thieving people out there. Who would NOT like to enjoy vacation time PAID with family? It’s like they are telling me your husband could not go, but you could go with your kids when my husband is sick celebrating the anniversary without him and who would take care of him? I just don’t understand this company. These people and I need something done about this.

Our original package was for 9/1-9/5. However, we left on 9/3 because we were so miserable. We had to pay out of pocket for a separate flight home. We were originally in room 4033. However, the elevator dropped and broke WHILE WE WERE ON IT and we went to the front desk 3 times asking to have our room changed and finally after 5 hours they moved us to room 4135 on the other side of the resort so we didn't have to use that elevator again. They did not apologize for anything & were very rude to us. The elevators had no air conditioning so we were drenched in sweat each time we used it.

When I called the number for room service (803) they told me to call 819 & hung up on me. All the room service food was served cold & never hot. Every time we asked for cold water they gave us hot water bottles & told us that if we wanted cold water we had to go to the pool bar to get it (which is about a 10 minute walk & closes at 7PM). They only gave us sheets on our bed with no blanket so we couldn't sleep comfortably. The floor in our room was dirty & filthy. Our feet were black from dirt. The patio chairs were propped forward & locked into that position so you couldn't even lean back to relax. I asked for toothpaste and they very rudely told us to go buy some at the gift shop.

When we got hungry we realized that ALL the restaurants were closed and our only option was the buffet. The buffet was disgusting. It was covered in flies and had been sitting out for hours. We could barely eat it. When we got drinks from the bar at the pool, they barely put any alcohol in them. They NEVER cleaned our room. They left everyone's dirty dishes in the hallway for days at a time in the severe heat causing flies to gather in the hallway. When we went to the front desk to complain about all of this, the manager did not apologize or try to make us happy. They were very rude and basically told us "too bad".

We were so unhappy & miserable that we booked an early flight home. This was our first vacation in 3 years and it was the worst vacation I've ever been on. I cried so many times because we spent so much money on this and we won't be able to go on another vacation for years because of it. It was truly a nightmare for both of us. NEVER USE CHEAP CARIBBEAN OR GO TO ANY RIU HOTELS. YOU WILL REGRET IT!

They changed the reservation and were absolutely no help to us. We had 2 choices, accept the new resort (which was over $450 less per person) or get a refund credit. With the insurance we took out they would refund trip minus the cost of insurance. We tried to rebook at a resort of our choice, we gave them 3 options. They wanted over $1000 extra for a comparable resort. No help, customer service, or compassion. I used Cheap Carribean several times in the past, NEVER, NEVER AGAIN.

I come to the airport thinking that I can probably speak to someone and that I’ll still make the flight early. But it turns out I was never assigned to the new flight with the person I was traveling with. I was frustrated because we had to wait at the airport for 6 hours for my original flight time. I finally found a number to get in touch with cheapcaribbean and there was nothing that they could do because the 6:54am flight was already sold out and there was 26 people on standby. It was ridiculous because we were supposed to be on that flight.

The trip was already a short trip and we spent the entire day at the airport then another hour from Cancun airport to the resort. We were exhausted and couldn’t really enjoy our first day because of the flight change. Then we asked the hotel if it was possible if we could stay an extra night but unfortunately there were no more rooms available. At the airport I kept calling cheapcaribbean to see if there was anything they can do. They kept telling me to send emails on the situation and when I would try to send the emails I kept getting a blocked message. We really had to enjoy what we could with the amount of money I spent. I should of received a refund for the flight or for the night at the hotel. They’re only refunding me the $200 flight change fee. Horrible experience.

I called back and was put on hold for 2 hrs!!!! For them to come back and say it was THEY ERROR-and they will fix it, but have to wait on the hotel to respond. The next day I called back. I was on the phone from 9am to MF 4:17pm with the back and forth, putting me on hold saying the exact SAME THING. “We waiting on a response.” So I requested a refund since they was not gone resolved it. Again another hold time waiting on the manager to reply back! So right now-we HAVE NO REFUND AND A RESERVATION SOMEWHERE WE NEVER HEARD OF!!!! $1500 just gone and we supposed to leave in 6 days!!!! I don’t want any credit. I WANT MY MONEY BACK SO WE CAN BOOK ELSEWHERE!!!! NO MANAGERS TO TALK TO! And idiots that can’t resolve ANYTHING! Thieves and SCAMMERS!!!! NEVER AGAIN.

I was not on the internet for more than 5 min so I knew this price was current. If I was on the screen too long it would have given me an error saying I was idling too long. "Please start your search over." The only explanation customer service agent could give me was prices change randomly throughout the day. I do understand this as I have previously booked with Cheap Caribbean. I just didn't understand why their website was showing one price but when I called the customer service phone number they would not match what I was seeing on their website. I also asked if there was a supervisor or problem resolution number and I was told there are no supervisors at Cheap Caribbean? Was not given the option to speak with anyone to resolve the issue I was having.

The next day I called back and I spoke with someone and I emailed my screenshots of the screens showing the price I was seeing the night before. They responded by saying that they had no way to prove that my screenshots for the new resort and it did not show flight information (even though I was not asking for a change in flight) only wanted to change resort. They also stated that my screenshot was not time stamped which I did ask them why can't they look back on the comments from my all of my previous calls? I talked to several different agents. None of which were able to help me. It should show that I called to change my resort and the agent was not seeing the same price I was.

I guess when you are dealing with companies like this you are just supposed to know all of these little details of documentation. Instead of standing behind their name and making good on this, they take no accountability. They push you back and forth from one person to another. Nobody knows what is going on, why their website showing a different price than their agent see, and they are not interested in keeping your business or their customer service. They truly do make you feel like you are just a number. I would advise booking with another travel agency that is more reputable.

Hounded ENDLESSLY by Amstar which was not disclosed by CheapCaribbean - at the shuttle at the airport upon arrival for 45 minutes while the shuttle driver stood there, upon check-in at the hotel again another 45 minutes, then called our room every 2 hours EVERY DAY - every morning and afternoon to try and get us to schedule an appointment with them!!! Paid for private shuttle to and from the airport - crammed into a 15-passenger van...took pictures of everything and filed a complaint with the Better Business Bureau including pictures. This was a horrible trip and I wouldn't recommend them to anyone - their customer service is deplorable and you don't get what you pay for. If I could rate zero stars - I would.

My girlfriend and I booked a weeklong stay in Puerto Vallarta Mexico through CheapCaribbean.com. We booked a European-style package meaning no food or drinks included since we don’t drink a lot. The airfare and hotel were fine. We also booked transportation to and from the airport as well as a Marietas islands snorkeling trip through CheapCaribbean.com. CheapCaribbean is owned and run by Apple vacations LLC, and a company called Amstar coordinates the activities and transportation in Mexico. Amstar also books tours and activities through a company called Vallarta Adventures.

We had 2 issues with our trip: We were not satisfied with the snorkeling trip as I will explain below and Amstar did not pick us up from our hotel to go to the airport. We were told there would be an Amstar representative at our resort. There was no representative. We were told by staff they usually come for a short time in the morning but when we woke up early to catch them, they were not there. Amstar and Apple have absolutely no support and when you call the 800 number for help, you can only speak to offshore call centers that can’t really do anything but listen to you complain and say they are sorry, an unpleasant interaction for both parties.

We filed complaints with post-travel at Apple which is a call center in India by the sound of the agent's accent. Very nice staff who are there to take your complaint and forward it to apple, which then decides to either escalate the case to someone who can actually help or reject it. Then it's up to these poor Indian guys to take all the heat and apologize for Apple's poor business practices. They told us that Amstar was unresponsive and there was nothing they could do.

Apple should have just refunded us and taken some responsibility for doing business with a poorly run company like Amstar. The snorkeling trip was straight-up false advertising, and the transportation was paid for and not even provided! Apple has completely closed all lines of communication, both email and phone, and just pay these call centers to take the heat so that they don’t have to have any contact with furious customers. If I was in the Philly area, I'd try going to their HQ in newton square PA but I'm sure that would be a waste of time also. After some searching, I found that they also have a declaimer on the site that they don’t take responsibility for false advertising, definitely the first red flag that you should not book anything through Apple or subsidiaries.

Here is the description of the snorkeling trip on cheapcarribean.com: “Visit the volcanic Marieta islands made famous by Jacques Cousteau. Snorkel, kayak and explore the wonders of this unique ecosystem and rock formations that make this an experience to be remembered for a lifetime” What the trip is actually like: Wake up at 5:30 am to get to the port. First bad sign, the entire time the boat is underway, they are blasting party rock from the early 00s. Think “party rockers in the house tonight…”. For hours… they suggest to ride up top if the volume level bothers you.

we arrive at the islands and are required to wear lifejackets so no free diving, whatever national park rules. Then we are forced to swim in a group of 40 or so, for about 10 minutes and get back on the boat. That’s it. 10 min of swimming around in deep jellyfish-infested waters where you can’t even dive to see things up close. Then the boat circles the island and we leave.

Kayaks are a lie, secret beach is a lie, even the snorkeling is pretty much a lie. We then cruise on the party boat for an hour or so to a private beach. The whole time blasting party rock with an open bar of cheap liquor and beer. neither I nor my girlfriend drink so that was completely wasted on us. Music blaring the entire time of course.

Then we arrive at the private beach where we have to spend another hour or 2 with nothing to do but drink or ride on speedboat towed, banana rafts (And of course the party rock, they have speakers up and down the beach). I would have loved to go snorkeling at this beach which would have made the whole thing a little enjoyable, but can’t do that because of speed boat traffic from the stupid banana boats. At this point we would have gladly paid to take a taxi back but there are no roads to or from this beach. As if it couldn’t get any worse, Vallarta Adventures makes the poor crew perform karaoke and air guitar reenactments of popular funk and R&B hits with James Brown wig, fake guitars and everything. At least the lead crew member has a great voice, just a shame he has to do these ridiculous skits. This not only wasted an entire day of our vacation but also a night since we had to get to bed early.

Apple should take responsibility for their products and they should hold their partners to a higher standard but I guess that’s what you get when you book with budget sites. Both these companies exist to take tourists' money and provide the bare minimum of service and I’m sure their workers don’t see any benefits of this profiteering. Then each company can say it’s the others responsibility and once they take your money, it’s not coming back whether you receive the product you paid for or not.

My advice to anyone considering a budget vacation would be to go to a site like cheapCaribbean.com and find the flight and hotel, then book directly through the resort and airlines. If anything goes wrong, Apple vacations had insured that they don’t have to take any responsibility for the quality of the products or lack thereof since they only exist as a middleman. This was a good lesson in why you don’t use Apple LLC or any subsidiaries. We are only out a few hundred from it but it's hard to put a price on wasting an entire day of a short vacation.

I just wanted my money back for the transportation that never arrived and was ten times more than the local fares and a refund for the add-on package since it wasted an entire day of my trip. The parent company, Apple, would not refund me anything and simply offered me free transportation on my next trip with the which will NEVER happen. It took over six weeks to get this response and around 10 phonecall and more emails. Horrible company, Amstar was horrible, Puerta Vallarta adventures was horrible, and the parent company Apple is horrible to deal with. Do not get your vacation through any of these companies.

Now I am asking for an extension and since I have until 6/30/22 I have to take within the next 2 weeks and pay full amount for air...So far no resolution for this...They took the $1300...That I paid...And they will not do anything...For everyone that reads this do not book anything with these people they are... Bogus..And very poor in their promises...Do not book with them...

To start, and quite possibly the worst part of the experience, the food. INEDIBLE. I have been on plenty of all inclusive vacations. I know the food is usually ok, but nothing too spectacular. I always go to an all inclusive resort with a realistic expectation on the food not being the best. But I have always been able to find options that I am completely satisfied with. I am astounded that they would serve such poor quality and poor tasting food. The meats always looked like a mystery. The ones we were brave enough to try, we could not even distinguish what animal the meat came from or the texture or flavor was so bad that we could not eat more. My friend and I are not picky eaters. One of the things we enjoy most about traveling together is trying different food. How a resort in Mexico can have little to no Mexican food options, I will never understand.

The 1 Mexican restaurant that is on site should not even be classified as Mexican food. It was cold, bland, grey, and the meats were always weird textures. And that's how the food was at every restaurant and buffet. We had to order food from outside the resort twice for dinner and left the resort to have food in town for lunch too. We should not have to leave the resort or order food just to be able to get something decent to eat, so that we do not make ourselves physically ill from either eating the food at Sandos, or not eating at all.

The alcoholic drinks were equally bad. Despite our many efforts, we did not feel buzzed, drunk, tipsy, or even the slightest bit relaxed like you feel when you drink alcohol. We did not taste alcohol, period. The "alcohol" is either so watered down that it is practically water, or it's actually just water. One of the things that excited me the most was reading the food and drink menus online for the resort. The drinks sounded so exotic and delicious. Every single thing I tried that wasn't a beer was so unbearably sweet, syrupy, and artificial tasting. Everything fruit based tasted like it had a lot of artificial sweetener in it. They also do not clean the reusable plastic cups very well, because they always felt sticky.

The room was not what I was expecting for the Select Club, which we paid more to be in. I can't imagine what the regular rooms are like, if this is what we got for paying extra. The floors were filthy (just walking from the shower to the bedroom barefoot would turn my feet dark and dirty. There were also lots of ants in our room. Our balcony door would not lock and we were told that if we had any food in the room to be careful because monkeys can open the door and will come in to steal food. We were in a building near the adults only pool and every time we walked around the bend to get to our building, all we could smell was a raw sewage smell. It was revolting.

The Select Club was a scam. We paid extra so that we could enjoy adults only perks. The beach and pool mainly. The adults only pool and beach was filled with kids, and no monitoring. So what exactly did we get charged more to be in adults only for? It's really unacceptable. The beach is next. Massive, massive amounts of seaweed covering the shoreline and in the water. If you want to get to the clear (not really clear like I was expecting, but as clear as it could get there I guess) water, you have to wade through tons of seaweed first. Which also makes the beach smell bad. While I can understand and appreciate that this is something that is typical to happen in Mexico this time of year, we had no knowledge of this and would have likely scheduled the trip for a different month if we knew.

It would have been nice to have that disclosure prior to booking, considering we learned that this was not a 1 time phenomenon and it happens every year around this time. During the Royal Elite timeshare pitch, our rep suggested that we visit the sister resort, Sandos Playacar, that is 5 stars. We paid $42 for the taxi roundtrip (literally 5 minutes away) only to experience the same gross beach covered in seaweed and the adults only sections being inundated with children. The food was equally as bad/inedible. So what was 5 stars? The only positive I can say is that at least Sandos Playacar attempts to take care of the seaweed problem by having a beach plow driving up and down and having employees use rakes to move the seaweed.

The night life was another issue. Because there was no night life. There was a nightly show at 8pm. It would be over by 9pm. There would be another hour of the same dj'ed music every night. By 10pm, the entire resort is dead. No energy, no excitement. No dance club on site. I've never been to a resort that had nothing going on at night. So we would go back to the room and put the tv on, only to be disappointed that there are approximately 5 channels available.

One of the most triggering situations is the fact that there are non-stop people violating your personal space and approaching you to sell something. Whether it be a massage, excursion, hair braiding, photos...it never ended. Outside vendors selling things is something typical to Mexico and the Caribbean, but this was on another level. I'm not even sure if the vendors were 3rd party, or working for the resort. Either way, it was completely aggressive, disruptive, and it was happening about 30-50 times a day. Even if you're laying on the beach taking a nap, they will wake you up and ask you to buy whatever they have. This was even happening in the pool, while we were inside the pool.

Someone literally hovered above us at the edge of the pool and tried selling us something. Does that sound like an enjoyable experience? To be relentlessly harassed and followed around and have people begging you to buy from them and not taking no for an answer? The demanding sales people did not stop when you told them no either. You would have to say no 4 or 5 times before they would leave you alone. It made me dread leaving the room to even walk around the resort daily or to go to the beach or pool.

The Royal Elite scam is something I also need to discuss. They ask you to be part of a sales pitch to buy a timeshare, which they keep insisting is not a timeshare. They promise all these free things in order to lure you in and offer to only take 90 mins of your time and that it will take place over breakfast. So we show up for our presentation and are taken to the same gross buffet that's available to everyone. No special breakfast, and certainly not offered anything that the Royal Elite members would receive.

We were rushed to eat and get out of breakfast, but the sales pitch was long and drawn out. We were told that the food and drink quality is way better for Royal Elite members. Two things: 1. Why wouldn't the sales presentation include a meal from the Royal Elite exclusive restaurant so that you can actually experience the better quality? and 2. So, there's better quality food available and they are choosing to purposely feed people the same quality of food as prison slop? I am fully confident that the food in the Royal Elite section is the same garbage they're feeding everyone at the resort.

I have been reaching out to Cheap Caribbean every day since returning home, but they do not respond to emails or call people back. I would not have booked this trip if Cheap Caribbean was honest and disclosed what we would actually experience and what we should expect. We were bamboozled into thinking this was a 4 star resort, when it absolutely is not.

About 3 months after purchasing and well before our trip, I happened to go to the actual website of the hotels, only to find out that the water park has planned renovation for 5 months, during which our trip is planned. Nonetheless, CheapCaribbean STILL says complimentary use of water park. I spent 30 minutes on chat and over an hour on the phone requesting to cancel my trip, as the water park was the main attraction for us. I explained in detail that FALSE ADVERTISING is the reason for our cancellation. This is not an error that we made or our own need to cancel, we simply bought something that is not going to deliver as advertised. We were told that we can cancel but it will use/void our trip insurance, which will not be refunded to us and we will only get a travel credit, not an actual refund.

I repeatedly explained that this was through no fault of our own and requested a supervisor but the agent delayed and made every attempt to keep me from talking to one, even said she talked to one for me and was told there is nothing they would do. I was offered a resort with no beach instead. I continued to request a supervisor, but was told it would be 20-30 minutes because they were helping other customers, then after waiting about 15 minutes was told that none of the supervisors were willing to talk to me because they would not change anything. I will NEVER purchase a trip through this company again.

We decided to contact Cheap Caribbean's "During Travel" department once again to see if they could add an additional day onto our trip (which the resort approved), but once again they were nowhere to be found. After several pointless emails from Cheap Caribbean. Thankfully, the hotel was able to provide us an additional night and the airline was able to adjust our flight to accommodate us. Cheap Caribbean, you guys really dropped ball this time. This trip was for our renewal of our wedding vows as well as our honeymoon. Never again!

I have a credit of $288.86 from a trip booked in 2020. Booked a new trip on Jan 29 2022, well ahead of my deadline to use my credits, and not only were they not applied to my trip after notes clearly say they should, they are now telling me I don’t even have any credits!!! I mean you guys are really just going to steal almost $300??? This is ridiculous and completely unacceptable.

Not only will I be leaving negative reviews everywhere that I can find, I will also be contacting the Bureau of Better Business! Me and my family and friends have booked 5 or 6 trips with you, but not anymore. This was it!!! After talking to numerous customer service agents over the past couple years, and being placed on long holds each time to be hung up on and given false promises and guarantees, I will make sure everyone I know, knows how I was treated and to not book with you guys ever again!!! As a company, you should strive for excellence and you have not even come close!!! As a mgr in customer myself I am qualified to tell you that you suck at doing this!!!

All the other hotels were more money and further away from the airport. We asked for a manager and was told twice there wasn't one available. After insisting we wanted our money back and wouldn't hang up until this was resolved the hotel was miraculously available. We will never book with them again. They are scammers who try to keep your money.

Although I checked that option when I first bought it and reiterated it to multiple travel agents on the phone, they sent me travel credits that weren't even equal to 75% of what I paid for the trip. I specifically said to each and every travel agent that I spoke to regarding my refund, that per the travel agreement, "I do not want travel credits. I would like 75% of my money back." So, when I saw that they had completely disregarded the travel insurance agreement and what I told them each and every time we spoke regarding the transaction, I was very upset.

I didn't want to jump to conclusions, so although I was frustrated, I called them hoping that this was all just a mistake that could get resolved quickly. Per the travel insurance agreement, they are supposed to refund the money within 60-90 days. Mind you, it was well outside of the 90-day window at this point. But I calmed my frustration and explained to the agent what happened.

He put me on hold for nearly 45 min to come back and tell me that they would be able to give me only 500 and something dollars. 75% of what I paid was 735 dollars. He offered no explanation as to why they would only be able to give me 500 something and not stick to the travel insurance agreement. I told him that this was unacceptable to me and that I needed to speak to management. I am a licensed attorney in my state and I don't like to throw that around, but I could clearly see that they were breaching the agreement for absolutely no reason. So, I had to escalate the situation.

It wasn't until after I told them that their actions constituted a breach of contract and misrepresentation and applying much pressure and getting hostile that they finally....after nearly 100 days, did what the hell they were supposed to do and GAVE ME MY MONEY BACK. It's a shame that this is what you have to do to get a company to do what they legally promised to do. The money, all 735 of it, finally came in my account yesterday, but I'm like damn. The fact that I had to fight tooth and nail and drop the fact that I am a licensed attorney and my bar number to let them know that I wasn't playing, is a crying shame.

Corporations need to stop being greedy and dishonest and just do what they are supposed to do without the fear of legal action being pursued against them. I hate that I had to get that way, but it's the only way that I could get my money back. Needless to say, I won't be dealing with Cheap Con Artist Caribbean again in my life! That was the first and absolute last time! They lie and they TRIED to steal from me. The dishonesty and deception is absolutely disgusting.

The third representative also stated that in the reservation my transfer from my original itinerary was not on there when I asked how is this possible if I have an email about my original itinerary that shows that I was charged for my transfer he said he wasn’t sure I ended up speaking with another representative who was very friendly but also told me that my original transfer was not on there and she was not sure why I was being charged more, I had to send her my original email to verify that my transfers were indeed paid for even though it wasn’t showing on their end.

After being on the phone with her for about an hour and a half she decided that it had to be escalated to a supervisor, even though when we both went onto the website the amount that was showing for two people was the same exact amount that the first two representatives had given me even though when I called back a third time the price was totally different, and not one that I had agreed to pay. How are you charging me more than what is currently displayed on your website? And where the heck did my original transfer that I paid for, go? I had to tell them to review the first two phone calls that will verify the amount I agreed to pay, the first two times, and not whatever was showing the third time I tried to call to get it paid. Thank god I had an email.

In terms of supervisor, She said the supervisor usually calls 21 days before my trip which is currently scheduled for April, so what am I supposed to do? Wait until three weeks before my trip for them to figure this out? I have traveled numerous times with Cheap Caribbean and have never had any trouble. This is totally bad business and I am hoping to come to a resolution and fast! Ridiculous that you can’t speak to a supervisor.

They advised me that I was correct, so I proceeded to explain to them that it wasn't fair to keep my money for the transportation just because I proactively pre-booked that not know that the hotel offered transportation. I had to reach out to them to inquire, and no one ever offered to explain or reach out to me. I WILL NEVER BOOK WITH CHEAPCARIBBEAN.COM AGAIN! I have 6 other friends joining us as a surprise to my husband, and I have advised to not book with them as well.

Cheap Caribbean had advertised '24 hour cancellation' that day. They held over $6000 of my money for almost 60 days and only refunded after many emails from me. Their customer service leaves a lot to be desired putting it mildly. Using their menu, once I selected I was calling about a refund my call was always dropped. If you hold to talk to an operator plan on holding for hours. If you email customer service plan on a scripted answer. Never ever using this company again.

So I called 1/3/2022 to make a reservation prior to our expiration date, and was made aware that I had a credit for $1,505.78, obviously $500 less than I paid. This was a cancellation fee I was being charged, although this had never been communicated to me, nor was I the one that cancelled. The pandemic cancelled this trip, the Bahamas cancelled this trip. So after 2 hours on the phone the representative asked that I give them 21 days for the escalations department to resolve this and add my $500 back so I could book my trip using the original amount I paid in full. Fast forward to today 2/4, another 2 plus hour call, and now all of my travel credit has expired as of 12/31/2021, and I only have $700 and some change in airfare credit good through 3/20/2022.

This company is the most unprofessional company I've ever dealt with. They owe me $2005.78 in total travel credit, or a refund for the same amount. It's ridiculous the amount of time I've spent on the phone with this company, and every time I'm asked to call back for the resolve, my credits are lowered. The only positive I will give them is the associates I've spoken with have been extremely nice over the phone, however their note taking must be horrendous, as nothing gets resolved. I've been given an email address to send my request to and ask for my full credit, and extension I was promised through 3/31/2022. I will update this if the company makes the right decision. Have been told this will be answered within 24 hours. I don't write reviews, good or bad. May be the second one I've ever written, but if this prevents someone from using this company, then it was worth the time to type this.

I received a call from a supervisor; my family and I were already in Mexico. I informed her that I rebooked using another service in fear of not having hotel accommodations. I asked as a resolution, Cheapcaribbean issued a full refund for the hotel. I was told, "not a problem but, since the funds were already paid directly to the hotel, they will have to contact the hotel to get the refund, after which they will call with confirmation of the reimbursement." I spent my entire trip on the phone being referred around between Cheapcaribbean, the hotel, and the airline. TO DATE, AFTER SEVERAL EMAILS AND LENGTHENED PHONE CALLS, CHEAPCARIBBEAN CLOSED MY CASE.

The Spirit reimbursement hit our CC account on 12/26, but are yet to be reimbursed by Cheap Caribbean. I have called and emailed numerous times with absolutely no response. They owe us over $2400. The only woman who I was able to speak with was from Apple Vacation who told me that it could take 90 days to hear back, totally unacceptable.

On top of that, due to the flight change we had to take a later flight so my Amarillo daughter arrived 8 hours before us. When she got to the hotel she could not check in because Cheap Caribbean did not include her name on her room. While on layover in Houston we contact Cheap Caribbean who said they would contact the hotel to fix the situation. Once we landed in Cancun we found out that Cheap Caribbean gave the hotel the wrong name for my daughter, so she still could not check in. She was stuck in the lobby of an all-inclusive resort for over 8 hours, could not get in her room and could not get anything to eat. This company is totally unreliable, has questionable ethics, and inept. I will never use them again and will make sure to let everyone that I can that, at this point, they have stolen my money and will not refund it.

4. Have a safe flight back home.

And this is what I have received.

1. When I reached in the resort, the hotel didn’t had any information about our reservation. I had to wait for 2 hrs before they gave me a room.

2. They didn’t upgrade the to ocean view free, even when they had the rooms available.. but I was promised to get free upgrade. When requested at the front desk, they asked for additional money to upgrade the room.

3. When asked for second room, they confirmed that they have enough rooms available, but they can't give it at $108. They tried to sell the room for $880. Tried to call and email CheapCaribbean.com' during travel department. They simply refused to honor their original quote of $108.

4. The late-checkout wasn't free. The checkout time was 12pm, and I returned the keys at 2:30pm. They charged me USD$30 ($10/hr). Again this is not what CheapCaribbean.com promised (in writing).

5. And finally the safe flight home.. We checked out the hotel on time. Reached the airport at 4:20pm, when the flight was scheduled at 7pm. To our surprise the United had our flight booked for Dec-26th instead of Dec-25th. I tried to show them the email confirmation showing our flight details, but they confirmed that the booking wasn't changed at UA end. It was goof up made by CheapCaribbean.com again. They messed up my booking. We were completely stranded on the airport. It was the day when around 1700 flights were cancelled due to Covid fear. Thanks to the United Crew, they were finally able to accommodate us on the same day flight, after hassling for an hour or so.

I am still following up with CheapCaribbean.com post travel department and asking for compensation. Don't have much hopes on it though.

Original: Life happens, and they "BANK ON" your money "regardless" of your taking the trip. Pandemic and countries are shut down, ill, death, weather... They intend to keep your money REGARDLESS. FUTURE TRAVELERS BEWARE. I promote a CLASS ACTION LAW SUIT.

I called back and waited 45 more minutes and AGAIN, was told no one could help me because their system was done. Because reservation cancellation window was only 24 hours, I started calling today. I waited 37 minutes, and the call was released before I ever got answered. When I called back, I was placed on a hold loop that said my wait time would be over an hour. I waited. Then it said it would be answered within 10 minutes. Then it went back to over an hour. Then it went back to 10 minutes. This is the third time I have called and I am back in queue is back for "more than 60 minutes". But no one answers. Not after 10 minutes, not even after 60.

I went ahead and tried chatting again, explaining that the agent yesterday said he got supervisor approval to apply the coupon and then transferred me to someone that couldn't do it. The agent, Atul, kept me on chat for over 40 minutes and then told me that he couldn't apply the coupon because it wasn't valid for the offer. I explained that was maybe why the agent @ aplopez@algvacations.com gave me another code, which I couldn't retrieve because the chat window closed when he finished the chat. I also assured him that he said he got proper approval to apply it and that it was stated in the chat. I asked him to pull the chat and he said there wasn't any other chat record. He said if I want to get help, I need to call support.

So, AGAIN, I am waiting on hold with the 800#. This time I have been on hold for 52 minutes (so far). That means collectively, I have wasted over 3 hours on the promise that they would get the coupon applied on the back end after getting special approval. This is beyond frustrating. How will I know this company will back me up on my trip if they can't even honor their word?

In the spring of 2021, we decided to utilize our credits by traveling to the US Virgin Islands as we are not comfortable traveling internationally at this time. They informed us that we had to travel with our original air carrier (which was a CANADIAN airline, we live in the UNITED STATES). The borders have been closed so we were unable to travel to Canada to use the credit with this specific airline. We booked the trip with our 'travel' credits and had to pay additionally out of pocket for the airfare for the trip. We were informed by Cheap Caribbean that WestJet has our air credits. We contacted WestJet to find out our options for usage given that we are unable to travel to Canada to use their airlines.

WestJet informed us that Cheap Caribbean has our credits/money and they cannot help us directly. Upon speaking to various representatives for hours, conference calls between the airline and the company, emails and promises of call back - the company is not refunding our credits, not allowing us to book a flight through them with the SPECIFIC airline they SAY we have to use due to them having our credits. The only option they are giving us is to book ANOTHER trip with them to a Caribbean location (even though WestJet flies to US destinations).

They have STOLEN $1600 dollars from us with no recourse, no options and no care. We have already worked to use our credits with them, were told LIES about being able to use our air credit, and have continued to LIE to us regarding who has our money. This will be posted on every review website and reported to every agency possible. Do not use these crooks. They will steal your money, not communicate, not assist, and you will waste your life trying to get any resolution.

Now I will describe multiple phone calls, emails and interaction with the company to cancel this package. 1) My mother called to cancel. Customer service said they are not refunding airfare, they are not refunding cost of the protection plan, but we will receiving net credit (points for future travel) worth $400. 2) We called airline directly, and asked if it’s even legal to not refund airfare and can we cancel this airfare directly with the airline. The airline customer service cancelled the airfare and assured us that all airfares are refundable, can be cancelled any time during pandemic. However, the airline will have to return funds to the company who paid for the tickets.

3) We called cheapcarribean.com again. Now, we have airfare cancellation and email communication from the airfare. We are requesting to cancel the package and receive our money back. Customer service accepts the airfare cancellation, and adds airfare cost as points to future travel. Now we have $2400 worth of points. 4) We called again and again asking to get our money back. The only respond we get is ‘it is company policy’ not to refund customers in form of funds. 5) Once during my multiple phone calls someone suggested to write an email to headquarters, attach doctor's note and ask to cancel package for refund. We sent email, which returned with the message that mailbox is not monitored. 6) We filed report with consumer protection agency, credit card company and district attorney. This company is fraudulent. Do not do business with them.

This doesn't help when both of us work in healthcare and are short staffed, we aren't able to take time off work for this. We simply want a refund but the company is being greedy and taking advantage of people screwed by the pandemic. Every email response is auto generated with no attempt to actually solve the problem. And every attempt to call is met with an over 2 hour wait time that hangs up before a response is made. Have some empathy and a shred of human decency and give refunds for trips cancelled due to COVID.

The agent from cheap Caribbean that I spoke to AND both that I chatted with said the resort was fine, but it was miserable there. We couldn’t sleep, it was 90 degrees with high humidity and had no fix in sight. The humidity caused water to soak our floors. I fell twice and my wife fell once. We couldn't be moved from our room because every room was experiencing outages but we visited Secrets on our first full day there which is almost next door and they haven’t been affected at all. They had full power, AC was working and wifi was fine. We went there to see about buying a hotel package and received a resort credit.

We were extremely uncomfortable and unhappy, and feel like we wasted 1600 on our 10 year anniversary vacation. I attempted to call multiple times but we could not get through and the same with chat as soon as we arrived at the resort. I finally got through to a chat with an agent named Yeshpal and she told me to call. I explained that I cannot and she told me to email. I emailed multiple times but got an automated response. This was so unacceptable. I finally got through on the phone and was on hold with the agent while he looked for available resorts to switch to nearby. After 30 minutes I was disconnected. I called back and after a while on hold I received help from an agent who said we could switch to secrets or Dreams Tulum. We were told we had to pay the difference and pay for a cab to get there.

We could not stay one more sleepless night at the resort so we were forced to spend more money. So midway through our 10 year anniversary trip we switched resorts. A day after being at Dreams Tulum, I received an email from a Cheap Caribbean agent saying it looks like our issue was resolved. We are currently booking a family vacation for spring and we will definitely use an actual travel agent. We felt completely stranded using you guys. If there was a legitimate safety issue you guys would be nowhere to be found. Also, we have international calling on our phones with Verizon so that wasn’t an issue. The response that I got was “we are sorry.”

Original Review: Aug. 23, 2021

Reservation # ** Based on these reviews, I'm not expecting my refund anytime soon. I had to cancel my trip due to testing positive for COVID-19. I was told 30-90 days. I don't understand why it takes that long for a refund. I want my money asap or I may seek legal advice as others have suggested.

The kicker, we had trip insurance which DENIED OUR CLAIM - so we were out around $500 plus aggravation. CheapCaribbean's solution??? Give us a $50 gift card towards trips with them in the future. NEVER AGAIN will I book through them. Customer service was terrible/mean, and good luck finding a valid number. The number pre printed on their emails is WRONG. Also, read through when buying trip insurance through TripMate/Nationwide - they often will not cover mistakes made by the carrier, etc.

All inclusive well that didn’t happen either. I read a review saying you could only eat at the restaurants 2 days during your stay. I had the Cheap Caribbean rep call the resort to see if the was accurate— they assured me this was not true information, we could make a reservation at all 7 restaurants each day of our stay— nope! 2 days! Period and only 2 restaurants were not booked. My daughter wanted seafood on her bday, she didn’t get it and was u able to get it our entire stay. They also promised us the resort would do something special for her bday. That didn’t happen either. The company has sold me rooms on both vacations that were not available upon arrival! So buyer beware!!!

Original Review: Booked with Cheap Caribbean months in advance for a trip to Cabo. A week before our trip they canceled our reservations and said that we didn't pay our final deposit. Gave us no notice about payment due. They had our bank account number and authorization where they could have taken the payment. Then when we tried to rebook they kept our $1300 saying it was a Penalty fee. When asking to speak to a supervisor they suddenly do not have one even though they're speaking to 1 when you're talking to them. They just keep blaming their "system".. Do not book to the site. They will steal your money. These people should be ashamed Of themselves. Taking advantage of people's savings during Covid Makes it even worse.

First day was on hold for an hour. Finally got a hold of someone just for them to say their department didn’t deal with “during travel” issues so was transferred. Was on hold for another 2 hours all while the voice recording would jump around and say “expected wait time 10 minutes, expected wait time 30 minutes, 10 minutes, expected wait time." Now over 60 minutes etc. Finally gave up and hung up.

Next morning first thing, again tried to call and wait. Same thing happened. 3 hours of waiting and no response. Hung up and decided to just make the best out of the trip. We have travel credits so we just decided to book several excursions. Went to my AMSTAR representative to book excursions whom I could never find not once out of the 6 days we were there. Finally called again to book excursions and use to credit I had. Again was transferred bc we were already at destination. Was on hold with them for another 3 hours with Zero Response so said screw it and we just paid out of pocket for our excursions bc I wasn’t going to stay on the phone our entire vacation.

Then comes our transportation back to the airport which was prepaid for when I booked the trip. Flight left at 11:45 and they scheduled us on a giant bus to be picked up at 8:30. This bus was scheduled to stop at 3 more stops after they picked us up. By the time they stopped at the first stop it was already 9:15 and we were still 30 minutes away from the airport. International flights are supposed to be at airport 3 hours before so we brought this to their attention. Instead of of them accommodating us and switching us to a smaller SUV to take us, they took us off the bus and left.

We were stranded there and were forced to pay 150 for a taxi to take us to the airport… Again all while on the phone with cheapcaribbean with no response ever. By the time we got to the airport it was 9:45 and we barely made our flight. If we would have stayed on the bus there is no way we would have made it in time. Will never use this company ever again. They sure answer to book a vacation but as soon as they have your money, good luck with them if any issues come up during your travel. I guess there is a reason they call it “CHEAPcaribbean”.

She says call United and see if they can help and gives me the P/R # I will need. United was VERY helpful. She said my credit was good til feb 2023 and there was no issues. Remember that changed reservation #. CC was also charging me a 250.00 cancellation fee because I cancelled and rebooked twice. I did not, they changed the number and the computer took it as a 2nd cancellation when I called to really cancel it. United says, "We have not charged any fees for any Covid changes and our fee is actually 200 not 250." She looks back on all my trips and nope. No fees from United. That tells me Cheap Caribbean is charging these fees and telling customers it’s the airline not them and pocketing the whole thing. I now have my eticket numbers and calling CC back again. Closed again.

Next morning call 3rd lady, she proceeds to tell me the kind of fare I booked 2 days prior is not the same and my credit of 850.00 can’t be used. Then I finally lost my cool. I asked for a manager, nope, she said they could review the calls. I said, "Ok let’s do it," and then it changed, "No no we won’t do that." The only option I had was to cancel my trip and rebook under the other date type and PAY a 200.00 cancellation fee per ticket because it had been more than 24 hours since I booked it. I said, "I called the day after and you told me they were expired and sent me to do all the leg work and hours on the phone to make the valid. I did all that and you want to charge me." I said, "If I call United back and get this fare changed am I going to get charged a fee?" After holding for 20 min longer the line disconnected. No call back ever!! They are stealing from people after the worst year ever. Disgusting.

Life happens, and unfortunately, my tragedy coincided with my trip. I sent my father's death certificate corroborating with my story, and yet they didn't seem to care a bit; it's all about their money. I have to call the resort myself to verify proof of additional charges and payment as they refused to send me a copy of my new "supposedly changed" reservation. If not my money (almost $4K) that would go waste, I would have bought a different vacation package from a different site/agency. My whole trip and excitement of hoping to reschedule is all ruined! Thanks to Cheap Caribbean!!!

Original Review: This is the first time writing a review cuz as bad as it may be, I let it go but by far, THIS IS THE WORST TRAVEL AGENCY/WEBSITE EVER!!! I was informed my dad had died the night before our departure. I've called since 6/26 to reschedule my reservation but to no avail. Everyone tells me they have to transfer me "during travel" department which don't even exist as they keep you on hold for more than 2hrs and the call just hangs up after all these hrs of waiting. Even the airline reps were able to change my flight. I've emailed this so called department since Saturday but no one has responded. *RUN AWAY FROM THIS SITE" if you can. I can't even tell if it's a scam!! They respond to book your reservation but DON'T BOTHER CALLING FOR THEIR ASSISTANCE AFTER!

Cheap Caribbean was my booking agent! They took my money, and yet when there was a problem, I was put in charge of calling all agencies involved. After more than 32 phone calls and emails and more than 38 hours on hold with Cheap Caribbean, the airlines, the insurance company, and the transportation company, we finally went on our trip!

On top of all the issues, Cheap Caribbean booked us on Spirit airlines and never told us we had to pay extra for carry on bags, boarding passes, and seats! Also, our flight was changed without our knowledge and because of the change, we lost an entire day of our paid vacation. I was asked by one of the many customer service agents what I was asking for and I told her I would like an extra day at the resort to compensate us for the day we lost. That never happened, even though I met someone on the plane who received an extra day from them. On the Cheap Caribbean website it states they "are committed to your satisfaction, from the first click through your entire trip!" They are NOT! They take your money as the booking agent and then you are on your own! I had a contract with Cheap Caribbean and they did not honor it! Do not use them to book your trip!

Every time I speak to someone in customer care I am given a different answer but I am still never offered a refund. I DO NOT WANT TO BOOK WITH YOU ANYMORE, GIVE ME MY MONEY. Stop giving me the run around. I will never book with this company and will make sure I put the word out to my friends and family to avoid it. You would think that they would’ve adjusted their refund policy due to COVID.

Original Review: May 26, 2021

I booked a trip for my 40th birthday back in March for next week. At the end of April I got an email saying my flight was changed and I would need to rebook and it was going to be $495 per person to rebook. We are going with another couple for just 4 days so a $2000 increase in price for a 4 day weekend was too much. My email said I would eligible for a refund if I chose to not use the flights. I called in and, after waiting on hold for an eternity, I reached a very nice Agent who assisted me in rebooking a flight that was very close in time to my original and only $437 more - or so she said. Turns our she failed to mention that I land at 7:30PM in my layover airport and do not depart until 8:20 AM the next morning!

When the error was uncovered, I called back in only to be told that the flights that booked me were non-refundable or changeable by the airline so I could cancel them and forfeit the $$ and just rebook all new flights (a cost of almost $4000) or have my call reviewed. I, of course, chose a call review. I was then called back and told that a call review would take 5-20 days. I leave in less than ten days! So CheapCaribbean has basically ruined this whole birthday celebration for me. I am so frustrated and currently on hold (for the last hour) with the airline trying another avenue to salvage this trip.

I will never use CheapCaribbean again and will never advise anyone to use them. This is not the first time we have had trouble with this site. 6-7 years ago another vacation that we booked, once we got to the hotel, we were told our reservation was moved to the sister hotel, at the time I thought it was the hotel's fault but after this experience I am not sure that it wasn't due to CheapCaribbean's awful customer service.

I got to JFK and Delta nor Aeromexico would allow me to check in and stated they were unable to correct the spelling - it was something cheap Caribbean had to do. I waited on hold with cheap Caribbean for over one hour in the airport before speaking to an agent. An agent that tried to make jokes and make light of my situation. By the time I finally was able to speak with this unprofessional woman, my original flight had departed and I was told there were no other flights I could board that day and would have to wait for the following morning. I asked for a confirmation number and was told it would take 2 hours because “ticketing was slow on Sundays”.

Needless to say I never got that email so I called again and after another hour on hold I spoke to another woman that was able to give me a record locator for my new flight, which she said the previous agent hadn’t actually booked - she had only sent a note to the ticketing section, and that I would get a new confirmation email. That email also never came but at least I had the record locator which I was able to use and check in with. I wasted transportation money in car services to and from the airport my original flight day 5/9 and had to go and get another Covid test done to ensure I wouldn’t be told I was outside of the three day window.

When I asked for a refund, the first agent told me someone would contact me regarding that (clearly she just didn’t want to deal with the matter) and the second woman told me I wasn’t entitled to one because the other person in my party was able to go on the original day. I paid $700 for 5 days 4 nights (5/9-5/13) and was cut to a 4 day 3 night (5/10-5/13) trip due in FULL to their error and no efforts were made to extend my trip by a day (which I asked for before leaving NY and was told I’d have to pay for the additional day in full) or to refund me my money. The other person in my party successfully getting to Mexico has zero to do with the money I spent for my portion of vacation for 5 days. If I paid for five days I should get 5 days or a refund for the day of my vacation they caused me to lose.

When I finally arrived to Mexico a day late, Amstar did not have my name on the list for transfers that day (because I was supposed to arrive the day before and clearly my repeated efforts to ensure cheap Caribbean accounted for this when they booked my new flight were ignored) and I was told I had to wait for a hand written ticket. I then waited one full hour in the heat before being given a ride to my resort. Leaving the resort, Amstar dropped me off at the wrong terminal at Cancun airport. I had to pay $25 USD for a taxi to my correct terminal so that I could make it home and not miss my flight.

This vacation was the worst I’ve been on due to the many failures of this agency and its lack of efforts to amend the situation. And I will be telling as much to everyone that asks about my experience until I get my refund. All of this could’ve been avoided had they just extended my reservation one day like I asked after they made me miss my flight and full night and day! Disgusted that the initial booking agent didn’t just correct the airline reservation when told it was incorrect and even more disgusted that no one tried to make the situation better after it all went downhill!

Literally the moment I signed my contract, communication stopped. I emailed the person I was originally dealing with and received an automated response that that person was no longer with the company (first red flag). Once I got in contact with my “wedding group department”, I was originally told that the goal response time was 24-48 hours. That seemed reasonable to me, but unfortunately I have never been able to get a response from them in that timeframe. Emails to them from me go unanswered for weeks, I’ve actually emailed them almost a month ago now and still haven’t gotten a response. My guests are frustrated with how long it takes to get back to them as well, adding additional stress to my wedding planning.

I feel completely bait and switched by this company and truly regret choosing them to help me plan mine and my guests travel arrangements. The customer service is just beyond terrible. Any time we try and call them also it’s at least an hour and a half wait to get ahold of anyone. I’ve contacted managers begging them to please assign me my own dedicated agent with a direct line of contact, and was told that was not possible. Do yourself a favor and stay far away from this company.

Currently, they are reviewing our case by listening to our recorded phone call from rescheduling to make sure we asked that the trip insurance be transferred. They say if the call transpired the way we say it did, we may be able to get a refund but it will be at least another 20 days before they finish looking into this. Completely ridiculous and dishonest business practice. We will never book with Cheap Caribbean again.

Original Review: April 6, 2021

Booked a trip with them January 2021 for May 2021. Received email in April 2021 that flights had been changed and additional 523 per person was needed for flights. Call to get a refund for reservation due to them switching my flight and increasing flight amount. Original operator informed me I would receive 100% refund after they got airline refund. Operator today telling me they will only give me back the airline refund and give me the rest in credit. I informed her that the original operator put on my reservation notes that I would be receiving a full refund. She stated, "Well it was a mistake." She put me on hold for a manager for almost an hour to give me the run around. Beware. Don’t book with them!

So I start the form immediately and thank God I had a covid test done before anyway. We got sent to 3 different airports in 1 day which resulted in a 24 hour delay in our trip and an extra hotel bill in Miami. I spent all day emailing and or calling people and good Lord pay more than 1 person to answer the phones at CheapCaribbean. I had 3 different tones. Emailed them with questions before hand and I only got back responses that were copy pasted from the original million page document. Hey how about you check in on international travelers who within a few days of travel dont have your authorization forms done or give me a call or an email when I have a question not just a copy paste. DOUBT we will ever use them again.

Original Review: March 29, 2021

I had to cancel my trip due to Covid restrictions. I submitted a request through their website and followed up with a phone call days later to confirm. The customer service representative told me there would be no issues and I would receive a full refund. The confirmation receipt said I needed to wait 45 days for processing. After the 45 days and no refund or update, I called again and was told to wait 90 days. At the 90 day mark I heard from the other couple I was traveling with that they had received their entire refund in full. I waited several more weeks just to wait my turn but nothing. It has been 5 months since I have made the request and since then, I have been told that I would only receive a refund for the airfare and no one would tell me why I was different from my companions who receive all their money back.

I have called in, email and used the chat feature and the service I received was so poor. Either no one actually wanted to help me or they couldn't be bothered enough to actually tell me a straight answer. Whenever someone seemed like they were unable to answer my question, they would either hang up or transfer me to another department where I would have to explain again what I needed. The only thing anyone could tell me at the end of every conversation was that I needed to wait more time. I'm sorry, but I have waited almost half a year with no resolution. I would stay as far away from this company as possible.

I could have gotten over that but I randomly received an email late last week titled "Important Schedule Change Information for CONFIRMATION NUMBER" from ** (which via Google search looks to be the parent company of Cheap Caribbean). To paraphrase this email said, "We received a change to your original flight schedule for your upcoming trip" and provided me an alternate flight plan on a different email with connections and wanted to charge me $185 more per person (the original flight was all non-stop). There was no real other information except to email them back to accept the different flight or to call the customer service number. Mind you I checked with Delta and the flight confirmation they sent me is still good so I'm not sure what this is all about.

Thus started the living hell that is the Cheap Caribbean customer service phone line. Traveller, God forbid you need to call customer service with an issue on your trip, because you will rack up thousands of dollars in international phone minutes. I have spoken with three customer service reps and waited on hold for over 6.5 hours and counting (I'm still on the phone and that prompted me to write this review). Here are the summaries of my attempts to contact them:

3) Waited over 2 hours to talk to a rep, she transferred me to another department where I have been on another hour of hold and counting.

This service is terrible, I still have no clue what is going on with my flight and I have now wasted a lot of valuable time just trying to get an answer (in addition to the interest racking up on the refund that takes 30-60 days). At this point who knows if this second department will pick up or be able to solve the issue, will I be on hold until I die? It is quite possible.

5. Called back selecting NEW reservation - over 1 hour on hold - rep not able to process my credit card....no indication from my bank that a transaction was even attempted. a. Put on hold again. Informed that she would reach out to supervisor. b. Then put on hold again so she could, "work on the transaction." c. More hold time - at 1 hour 7 minutes - THEY PLAY A WAITING GAME - because they know that you will likely GIVE UP and then they don't have to do anything.

Needless to say Cheap Caribbean should be called "Poor Customer Service that Treats Their Customers like Crap Caribbean"...not very catchy but very accurate. DO NOT BOOK WITH THIS COMPANY, YOU WILL BE GREATLY DISAPPOINTED! Put this way....You will get a much better experience if you BOOK DIRECTLY with the resort. Use Cheap ** site to do research and read reviews, then book at a lower rate with better service directly with the resort and cut out the middle 'let me place you on hold' Cheap Caribbean. I now judge myself expecting CHEAP to mean AFFORDABLE. What it really means is they do not have support staff to facilitate a smooth experience, what you get is treated like you have nothing better to do than stay on hold with a call service in the Philippines....YOU GET WHAT YOU PAY FOR....CHEAP, CHEAP, CHEAP, LOW QUALITY EXPERIENCE!

We left on the advice of a different agent who could not get us into a property they actually represented on their website. We got a much better rate directly and they were by no means full. Night & Day difference. After several hours of calls, 5 families and 8 rooms, we were all promised a refund for the 5 unused nights. By several different agents. They said in a couple of weeks. That was a month ago. We all are currently disputing with our credit card companies. Some have resolved and won. Just book with the property and airlines direct. Save yourself a nightmare. What an absolute joke to spend our entire vacation time on the phone. Oh and by the way. Some hold times were three hours long to even get an agent. That is if they didn't drop your call first.

We will never book through Cheap Caribbean again as we have found that they are disreputable. Over the years we have spent more than $50,000 with this company and it is so sad that they will take advantage of elderly people. Save your money and book directly through the hotel and take out their travel insurance. What a disappointment.

After 7 days of waiting for an email response it was an automated email saying, "We can't help you, you're going to have to call during normal business hours." So I did, I waited on hold for 2.5 hours for some young lady who accidentally hung up on me after I asked for our reservation to be refunded. Then since it was closing time I decided to take matters into my own hands. I called the airline and canceled our flight and received a voucher, then went and called the hotel who wanted to help me but since Cheap Caribbean has an agreement with the resort they couldn't offer a full refund. The Representative stated only Cheap Caribbean could do that.

So on the following Monday I called Cheap Caribbean waited on hold for another 2 hours (no joke) talked to a Representative who argued with me saying I should have never gotten a flight credit and since I did he would offer me a voucher for our hotel and transportation good at Cheap Caribbean anytime until Dec. 15th. I had to accept this voucher or nothing since he stated this was my only option which I did. Then I tried booking a new domestic flight with my flight voucher and found out Cheap Caribbean took back their money and canceled our flight voucher. I called Cheap Caribbean back and discussed this with the Representative who said he didn't why that happened and that he would transfer me to a manager.

I was transferred to a Manager named Casey who said a voucher should have never been issued and that our reservation was completely canceled with no refund allowed. So there goes $1,900! I also left multiple voicemails with Melanie who is their BBB contact. DO NOT BOOK WITH THIS COMPANY! They are unethical and don't care about the customers they serve!

I tried contacting them numerous times via email. First time I didn't get a response. Second they finally responded but didn't answer my questions and provided a response totally unrelated to my email. The third and fourth email I never got a response. Finally just gave in and called and accepted the outrageous cost increase to upgrade because I didn't want to disappoint my friends due to my recommendation. I will NEVER book another trip with a company with such poor customer service and lack of appreciation for returned customers.

Original Review: Jan. 7, 2021

I booked a trip back on September 26, 2019 for a trip for April 12th - April 17th. Due to an illness and Covid I had to cancel my trip which I did with Cheap Caribbean in March 2020. I was told I would receive a credit to use until the end of December 2020. I called Jet Blue to use my credit on December 4 (to see family) and was told that Cheap Caribbean transferred my tickets to another family. It was done without my knowledge and my tickets were still valid (not expired like they claimed).

First they told me they expired July 26th (which was not even a full year from when I purchased my tickets) then they took that back and said they expired in September. When I called Jet Blue the rep told me they issue a credit a YEAR from the date the tickets were canceled which was March 2020 so they would have been valid and mine to use until March 2021. Cheap Caribbean refuse to take any responsibility for this illegal transfer of my tickets and for ruining a family vacation with a credit I could not use in December b/c they purged my tickets. I do not trust this company and I want a REFUND b/c they cannot guarantee me this will not happen again in the future with a "credit".

I got to my hotel after traveling for hours in a darn mask to find that they dropped the ball again, they only send over part of my reservation to the hotel so my daughter did not have a room!!!! (This was for my daughter's graduation gift and they messed it up again.) And of course we could not get through to anyone, so I had to pay again so my daughter could have a place to sleep for the night. The front desk tried over and over and so did I to contact you by phone and email. I held for a hour at the front desk and no one should pay that kind of money for a vacation and then have to spend it in the lobby instead of by the pool.

I had to pay for another night and by the time THEY got back to the hotel it was 10:00 at night before my daughter was in her ocean view room so she missed two night in a awesome room.. They have never made things right with me since they cancelled my first trip. They told me they would give us a free night when we booked again, they did not honor that. Cheap Caribbean still has not contacted me since this happened on Dec 11th 2020! Sadly I will never use this company or the 11 people that came with me.

WHAT?!? I DID NOT CANCEL MY TRIP! Then I get another email saying that I would be refunded in CREDITS $400 LESS than my original cost. I paid $2382 for my trip and they are trying to refund me in CREDITS $1982 for a trip I DID NOT CANCEL! Someone needs to SHUT THIS COMPANY DOWN ASAP!!! I'm going to take this as far as I have to go to get this company what it deserves. NEVER AND I MEAN NEVERRRR USE THIS COMPANY FOR ANYTHING!

Original Review: CheapCaribbean has to be the worst travel agency I've ever encountered. First, I was dealing with a customer service rep that was overall helpful in finding a low price for me for my travel from 12/30/2020 - 1/4/2021. As soon as he gave me the final price I let him know that I would need to discuss it before moving forward and he hung up. Not sure if they see a commission on this and he got upset that I "wasted" his time but I did ask if there was a direct line I could call him back on just in case.

Second, I checked out the cancellation policy which said "cancel up to 12/30/2020" to avoid any penalties but then when I called the next day they said there would be a $200 CheapCarribbean cancelation fee and I would only receive credits back. Not to mention, the rep I was dealing with that could barely speak English was extremely rude and unprofessional.

Needless to say, I'm stuck going on this trip but I'll NEVER use CheapCarribean again and HIGHLY advise no one to ever use this service. I found better deals on Priceline and Expedia but not until after. I'll blame myself for not doing enough research on my side but that's why I use services like this, to avoid having to book everything separately with hidden costs and policies. DO NOT USE THIS WEBSITE!

After having the matter escalated to two supervisors, they still said they could not give credit for the flight and blamed it on Frontier Airlines. They said my other friends received the credit due to an error on their part and they would not be able to honor that same credit for my booking. CheapCaribbean stated that Frontier Airlines could not refund credit since the flight departed. I then asked for a refund of my resort credit. I told them to not even worry about the flight credit since that was on Frontier. They said they could not refund the money and it would have to be kept as credit with CheapCaribbean. So, now I would have to end up spending even MORE money to book a trip since I only have resort credit but not flight credit.

I have spoken to at least 10 different individuals from the CheapCaribbean company and spent a total of 30+ hours waiting on the phone or speaking with someone from March - now (December). This is absolutely ridiculous and gives an utter taste of disgust in my mouth. I will NEVER use CheapCaribbean again nor will I ever recommend this waste of a company to anyone. I will not support any of the entities owned by Apple Leisure Group after this horrific experience. Apple Leisure Group's company, CheapCarribean should be dumped in a hole. I hope this company goes bankrupt before they can ruin anyone else's vacations or wallets. 0/10 company. Do yourself a favor and never use them.

I suspect that they purposely try to give you the worst support available just so you will not call and just give up. Part of their business model seems to be to provide a terrible customer experience because I cannot think of any other way that a company could be so bad at customer experience. Please, do not ever use this website, they are not even cheaper than other sites and the entire experience has been hands down the worst I've ever had with any company I have ever dealt with in my life.

I then called sometime last week and the rep was very nasty and just said didn’t you call previously and another rep tell you that we have you on the highest priority. I told her that does not reassure me and I need my money for rent. I explained to her that the 90 day mark is approaching and I need my money. Nov 20 will make 90 days and still nothing in my bank account. PLEASE DON'T EVER BOOK WITH CHEAP CARIBBEAN. Horrible and unprofessional establishment I ever came across in my life.

Every morning I checked the front desk to see if the date had been switched, to which I was told no & spent an hour on the phone having someone call/email the booking team. Each morning I wasted time out of my trip to remind everyone I needed help. Each day I was told not to worry that it was being taken care of. Going on their promise I moved my flight to Friday morning. On Thursday after trying to contact Denise yet again & receiving no answer, I had several people knock on my door asking if I was leaving. I called the booking team myself & spoke to a supervisor who promised she would have everything figured out by check out time which was 12pm.

Because I did not want to be kicked out we headed to the front desk around 11:45am to pay for another night. We were greeted by Kemesha who turned us away from paying, telling us she was taking care of it. Instead of just paying & not stressing on my last day like all the others I took her word & left. Around 4pm I received a text from her saying that I would have to in fact pay for Thursday night & try to get reimbursed from Cheap Caribbean. I think this is completely unfair & unprofessional. I spent my entire vacation worrying about the outcome. For two companies that should be in constant contact with each other for the sake of customer service it took them 5 days to get nowhere. I was also told that because my room was downgraded, we would be receiving a refund for the 4 nights. They had me sign paperwork. It is now October, over a month later & I have heard nothing from either party. This is unacceptable.

After I pointed out there aren't change fees with riu so there'd be no reason to USE my trip insurance, they took back what they said. The rep kept going back and forth giving me different prices multiple times. I was on the phone for 2 hours just trying to CHANGE a hotel, because their workers are incompetent. As someone who travels frequently, this is terrible customer service and I don't trust to ever book with this company ever again. Next time I'll stick to Costco travel or Apple vacations (where the workers understand what you're saying) and are more than happy to help. This company just tries to scam you out of money and get you to hang up the call so they dont need to help. I've also exchanged emails back and forth with them, and they don't help. They say to call the call center, which I've done and the call center obviously doesn't know what you're even saying.

I responded, asking "why have you unilaterally decided to give a credit?" as opposed to giving me the option for a refund. They responded by saying that "after some time, everything will be fine and you will want to go on a trip again." Unbelievably presumptuous on their part. I wrote back telling them that this was not acceptable and that I wanted my refund. They responded by stating "As of now, airline providing us full air credit for cancelled flight. We are not allow us to refund your tickets."

I therefore called the airline, and they told me that CheapCaribbean was not being truthful, and that the airline's electronic file, to which Cheap Caribbean has access, clearly has a note that says that I am entitled to a refund. She even told me the time the note was made, what the note looks like, etc. She said CheapCaribbean is supposed to refund my money upon request. I emailed Cheapcaribbean about my conversation with the airline. I received no response. I then called them. I was on hold for five hours (yes, five hours) before someone finally picked up. I was transferred to a supervisor.

At that point, Timothy, the supervisor, informed me that not only had the airline cancelled the flights, but so had the resort where we were supposed to stay. He said that I am entitled to a full refund, but that it would take 70-90 days for that to happen. I asked why it would take so long, since refunds usually take 5 days or so from other companies. He said depending on the bank. At that point I just wanted my money back so decided not to argue. At 9:35pm that night (July 7), Timothy from Apple Leisure Group emailed me a confirmation that I would be getting my refund back within 70-90 days "just depending on your bank". Since then, I have followed up several times with them. On September 15th, they emailed that "The refund is still on queue to be processed. I sent a escalation request to the accounting department. If there are any issues with processing the refund, we will be in touch." Well, they were not in touch.

On October 10th, I wrote to them, stating "Good afternoon. You sent an "escalation request" on Sept. 15th. It has been more than three weeks since that escalation (over 90 days total) and l have not received my refund. Where is my refund?" On October 12th, they wrote back, "I apologize for the inconvenience. As per the system, your accounting escalation form has been submitted already. We have escalated your concern to our accounting supervisor. Once, they will get the resolution then they will contact you as soon as possible." It is now October 19th. It has been over 100 days, and I have not yet received my money. Every time I call they say that the wait time will be hours. CheapCaribbean.com is a joke and they are playing games with other people's money. I've decided to take other action.

After a lengthy process the claim was filed and processed, just to find out I was only being refunded 75% of the trip cost. That not being to my satisfaction, seeing the travel provider cancelled the trip and not me. I still then continued to attempt to resolve this issue with Cheap Caribbean. With hours of being on hold and going back and forth and not getting anywhere, I am still missing 25% of the refund for my trip. The service agent said well that's not their fault because I choose to file a claim, the reason I was forced to go through the claim process was because I was not receiving any response back from them directly on my grievance. In a short this has turned out to be the most expensive trip that I have never been on and is completely alarming and a major case of a business taking advantage of the consumer.

Here we are three weeks later and the reservation has not updated. I paid in full when I booked it and it shows we still owe 1500.00 because their "accounting department" has to transfer the money to the new reservation. Remember they said it would take two weeks, well not transferred. Today I logged into our American Airlines app and it showed our flights were changed. We were supposed to leave Mexico at 3:15pm on Thursday, November 26th and now they had to move us to leave at 6:04 am on that same day. Oh did, I mention that we added a day to get a better price and OH that was another $350.00 that is paid in full. That is the only amt that our reservation is showing is paid also.

I called first thing this morning and a lady told me that she didn't even show our updated return flights on their end and that I would have to all American Airlines. So, I called American and a very nice lady told me that since we booked through a third party we had to call them and they could make that change. I told the AA lady that the CC lady did not see our return flight change. The AA lady told me that was crazy and that they should see them just like I could see the changes.

I called CC back and was on hold for OVER 2 HOURS, then got Siddharth on the phone who I swear I could barely understand, he wanted to put me on hold to check on things, I begged him to just listen to me and to let me tell him everything. He said he could not see the change either (after I could finally make out what he was saying). He said he was going to put me on a brief minute for two hold and he promised that he would be right back. I was holding for about 30 seconds to only hear the Beep, Beep, Beep sound and when I looked at my phone he had hung up on me. I thought, oh he will call me back, THAT IS A BIG FAT NOOO!.

I was so depleted of energy after fighting this all morning that all I could do was break down and cry! I have sent a message on their website, which I did before and NEVER received word back! I got on their facebook page and sent a message that to my surprise was answered quickly. The person on the other end of that message told me they would pass my message onto a member of the "Team" and that they would get back with me within 24 hours. I am exhausted! I will NEVER use Cheap Carribean again. This great 50th Birthday gift for my husband has gotten so much more expensive and has been difficult from just about the beginning. If you can book through someone else, I recommend doing that. I don't understand why a company we have used several times and that I have recommended to others has gone down the tubes so fast.

I just recieved my TSA Known Traveler number so I went to the airlines website to get my information added in advance. Low and behold they said I wasn't on the filight. The sme flight times, flight numbers, everything still existed, seats were still open. I call CheapCarribean and after a 2.5hr hold I was told I could pay an additional $1500 to get back on the filight I had already booked, or reschedule my vaction to a different date, but I would lose my travellers insurance coverage of $422 that was only for the week in October I had booked. Long story short I had to reschedule 2 months further out again and now I have no travelers insurance. BUYER BEWARE. They basically made the mistake and then extorted me out of the money. Never would I use them again. Especially when it was an error on their part and a 170 min wait to get through to someone.

My first issue involved CC not requesting a transfer of credit from the airlines, so it appeared that I did not have enough credit for our upcoming trip. At this time I'm trying to cancel a trip and can't seem to get a real person to help me. They are sitting on over $5,000 of our money and have been since July 2019. Due to COVID and US State Dept travel advisories, I want to cancel a trip, but can't seem to get anyone to help me at CC. Now I know what the Cheap stands for...cheap service! I will never book a trip through this company again!

I know this is a pandemic, but 70+ days to wait for a refund is not professional, especially when I purchased their travelers insurance so it should have been quick and easy to refund. I asked for an email or a direct line or some way to track that this conversation actually happened, but they don't have any way to do that. Not allowing their employees to send emails verifying that we had a conversation is ridiculous and not a great way to track changes or updates to your account. I am very unhappy with how this has been handled. I will never book with CheapCarribean again.

NOTE ON TRAVELING DURING COVID-19: Long story short, this was the best vacation ever. Cheap Caribbean is thorough enough to make sure the hotels they promote are doing everything they can to keep guests safe. Constant cleaning, mask use by the staff, and modifications in the dining areas made us feel very comfortable. Our room was even turned down twice/day on some days. In addition, hotels in Mexico can only book up to 35% occupancy so we basically had the hotel to ourselves! Very, very pleasant experience overall.

I paid $5,478 for my vacation and another $540 for 'cancel for any reason' travel insurance. With a 75% refund, I will be out $1370 + $540 for a total of $1910. My other option was to reschedule. Unfortunately, I was told I had until September 2021 to take this vacation if I reschedule (and I'd have to pay for travel insurance again which is 25% useless). This option is also unacceptable because if I were to reschedule my trip, I would want to reschedule it for the same week in November in 2021. However, the company was unwilling to work with me. All in all, CheapCaribbean.com is an unethical company showing zero sympathy to its customers impacted by the pandemic. Avoid this company if there is any chance that your travel plans may need changed before you take your vacation.

I called the resort we had "booked" and they had no record of a reservation ever having been made in our names. So no cost to cheapcarribean there. Given zero cost for airfare, and zero cost for accommodations, there should be zero cost to cheapcarribean and therefore a full refund should be afforded to customers who had no choice in the matter. We did not ask for our trip to be cancelled. I don't know where the money goes when you buy trip insurance. But imagine 25% of every vacation going somewhere. There's a huge chunk of money that someone is making off the backs of all us unwitting travelers. A windfall from our troubles.

I call on Nationwide, Cheapcarribean, and any other travel broker and any other travel insurance broker to be honest about what's happening here. You are winning big while the traveling public holds the bill. This should not be a windfall for you. Buck up and be honest entities. I'm in for any class action suit. And you better believe I'll be doing my homework before booking with any travel company again. Sounds like there are a lot of good companies out there. Too bad cheapcarribean and Nationwide are not among them.

Original Review: July 23, 2020

Cheap Caribbean will not give us a refund. In November 2019, I booked an all-inclusive trip to the Dominican Republic to attend a destination wedding and celebrate our son and daughter’s birthday. The travel date was March 31st - April 6th, right at the stirrup of the coronavirus. Because of all the fear and confusion, the wedding was called off. I did not want to lose over $800 for an airline cancellation fee, so we did not cancel. On March 16, Cheap Caribbean offered to waive the cancellation fee and give a future travel credit, but because of scheduling difficulties with the upcoming year, our family decided we would be safe and have fun on our trip.

On March 18th, the Dominican Republic prohibited entry from inbound travelers and guests. Also, we were informed that Delta had temporarily discontinued service for March 30th, thus forcing Cheap Caribbean to cancel our reservations and give us a future travel credit. I called to get a refund for the travel credit and was told NO. I filed a claim from the insurance that I had purchased and that was denied. When several refund attempts were denied, I reached out to the bride to find out if they had plans for using their travel credit and was informed that they had gotten full refunds for their travel credit because the travel agent had cancelled on their end. But guess what, no refund for our family, even though Cheap Caribbean received a full refund on my behalf from the airlines. Not Happy! I want a refund.

Then we had to get another authorization from her husband who paid for her part of the trip with a joint credit card they had.... Yes her name was on it too... although I was paying for the additions myself. That probably took about 9 hrs total.. 3 different calls for me to be added. Then the pandemic happened. Because both of our jobs we are unable to travel until further notice. I called to completely cancel the trip... I waited 3 hours and 15 min for someone to basically tell me they didn't care and if we don't use the credit by January of 2021 we will lose our money. About 3000! Hopefully we can use it before... but either way I will never use this company again. The funny thing is I told my sister that after everything I went through just to be added to her room. DO NOT WASTE YOUR MONEY WITH THEM!!!! Very rude... you'll be on hold forever... and they don't care a pandemic is going on right now.

The Air conditioner in the room does not work. Both rooms were completely hot and we were sweating every night. I called to have this fix, but it was not. After speaking with a few other guest and workers we were advised that the property was trying to conserve the Air conditioner. Based on what we were told the Air conditioner was not turned on prior to guest arriving and they were limiting it because they didn’t have many guests staying.

FOOD: While the food was amazing for Lunch and dinner. Breakfast was not. When we ordered something for breakfast it was always wrong. No matter how many times you asked for the same thing it was not ever right. In addition: The first 2 nights we were there we waited over an hour for our food for dinner. Not sure what the wait was for because there were only 50 people checked in. AND at the time we were eating there were only 3 tables of guests including our table. Also, there were only 2 restaurants open each night.

While I understand it wouldn’t make sense to have every restaurant opened due to the amount of guest that were staying.. It was still advised to me prior that everything would be up and running. At a hotel stand point they should have just made a point to have guests make reservations at the restaurant of their choice. Due to this I did not eat at the World Café, EL Patio, and Bordeaux. Room service was not available the first 2 nights. Every time both me and my parents' room would call it was just busy. Totally not okay since there were literally no one staying at the property.

SERVICE: the staff there were trying to make the best of it. WE absolutely love ELLIS, VIRGINIA, LAVA, LUIS and JEAN. They are the best. I can’t really say the same for the guy that tries to sell the wine (I never got his name). He is so annoying. He really just does not take NO for an answer. This resort really needs to understand that this is an all-inclusive resort and if WE DON’T want to buy your wine then that is OK. You really should not be badgering the guests that are there. In fact: we honestly thought we waited over an hour for our food at Portofino restaurant that first night because of him. It was obvious since we seen people come and go and we were still waiting.

BEACH: STUNNING. Although it was beautiful it was never really safe to swim. Each day the red flag was up which means swim at your own risk. Obviously not the property's fault. This was the first time going on the beach in Punta Cana where we weren’t really bothered by locals trying to sell us things all day long. Luis that checks us in and out of the beach would pretty much guard us so no one would bothers us. He would allow them to come up once and then make them leave us alone. This really allowed us to enjoy our view. The only thing I would add is more beach chairs so it's more inviting for other guests and umbrellas. In addition: The beach bar was CLOSED all week. And no servers were ever there to bring us drinks while we were at the beach. You are selling that there is pool and BEACH wait service but that’s a lie.

Entertainment: NOT REALLY. I didn’t enjoy any entertainment any night. The last thing I wanted to add is that the resort is well maintained and they are taking the COVID 19 serious. I felt really safe during our stay. When I come back to Punta Cana I will have to really think if I want to stay with your property again. I really think anyone that stayed with you during this first week needs to be rewarded some sort of refund for not getting the full experience.

It took them 8 weeks to come back and ask for supporting documentation, which I provided, and have yet to hear a word from them. Since you can't get through by phone, I emailed them (creates a record!) asking when I can expect to receive my refund, and I received an email back saying that they are "reviewing the claim". Having seen everyone else's issues on here I'm wondering we will ever see any of our money back ($2600). Like many, I will never book through CC every again!

They are not based in the United States. Today, I finally was able to speak to someone (Sofia, after 1 hour 18 minutes on hold). She they were not issuing a refund and it was my fault I did not purchase the insurance. I could tell by the background noise she was not in the United States. I asked where she was and she replied Bogota, Columbia. I reiterated that I want my card credited or would like to speak to someone who can. She said "no, the decision for credit only has been made, have a nice day" and hung up. If I had a way to rate in negative stars, I would. Take it from me, this company is not worth your time or money!

Here is where it gets deceiving! End of May, we got a notice from our resort that they will not be opening up until July 1. All bookings in June will need to be rescheduled with no hotel penalty. We called Cheap Caribbean to once again change our plans. They were unaware of the resort update. We had to direct them to the information. Once they read the resort update we started the date change. We were informed that Delta required a change of ticket penalty of $250/person plus taxes and other various fees. Ok, so we are out $612.14.

My husband and I contacted Delta today as our trip is 2 days away. We were wanting to either get a refund or a possible upgrade on our flight. Delta informed us that the original tickets were FULLY refunded with no penalties. These tickets were purchased third party and couldnt see how much we were charged for the flights. But they did say, no penalties were applied to anyone. Cheap Caribbean told us that because Delta was actually still flying to Jamaica on June 25th, they charged a penalty. Delta says this is incorrect! Delta rep informed us that this has been a problem with a lot of travel agencies. Delta is not charging any penalties for changes due to the pandemic. Cheap Caribbean is making a lot of money blaming any penalty charges on hotel and airlines.

Original: Wow!! After reading all the other reviews regarding this company, I see that we are not the only ones who suffered with the horrible customer service. We booked a family vacation in Feb 2020 to take place in May 2020, then Covid19 hit. We decided to cancel our trip prior to everything getting cancelled. We purchased the travel insurance & thought would not be an issue to get a refund. Boy were we wrong!! After spending hours on the phone with CC & Trip Mate, finally was told what all needed to be sent for claim. Claim was denied since reason we used was Covid. Was told that was not a covered reason per the policy.

After denial was received, took 6 wks for processing of the claim, contacted Cheap Caribbean for credit. Spent over an hour on hold before a cust serv rep came on the line. After I explained why i was calling she stated that she would reach out to Trip Mate to verify that the claim had been cancelled. I found out later in the 4 hour phone call, after speaking with a supervisor, that was a lie! It was explained to us that since we cancelled our trip we would have to use the same airline, United, as the original booking & if the ticket cost was less than the orig we would lose money. I asked multiple times what all did we need to submit to complete the claim.

First I was told nothing since they "verified" that the claim with Trip Mate had been cancelled, then was told we would need to submit the denial from Trip Mate & it would take 5 days for processing. Called back after 5 days to be told that it could take at least 45 days for the processing to be complete. Spent another 2 hours on the phone. Tried to explain that we had already picked dates in August 2020 to travel. Asked if the claim could be expedited & was told no. Thankfully I reached out to reservations & was able to get the claim processed. Received the confirmation email regarding the credits that could be used. Called Cheap Caribbean to rebook the trip. Was on hold for an hour & the call was disconnected, called back & was on hold for almost 2 hours before I was able to speak with Natalie. All that she was interested in doing to reading from the script.

Since the airfare is cheaper now, we asked to upgrade our seats so we would not lose the credits. That was denied since we cancelled the trip. We lost over $500 on the airfare alone. Asked to speak with supervisor. After being on hold for over 30 minutes, Monica came on the line. She stated that she reached out to United so we could use a different airline & the request was denied. To shorten this story, I spent over 4 hours on the phone with the incompetent customer service reps to rebook our trip. I WILL NEVER USE CHEAP CARIBBEAN AGAIN. Their customer service is a joke & all they care about is taking your money. The only reason why I used them to rebook was due to the credit. Do not use this Company nor buy travel insurance with Travel Mate. Neither company care about their customers!!! If I could give a rating of 1/2 star I would.

However when Covid happened DR closed their borders a few days before the wedding ultimately meaning CB would be the ones to cancel the trip which no stipulations were never stated in the terms and conditions if they cancelled on the consumer (as I guess they never thought they see the day they'd cancel on consumers) as we were still planning on going until we realized the borders and resorts were closing. In order for CB to cover their tail around March 19th or so they revised their website terms and conditions overnight in order to state that they would not be entitled to issue any refunds upon any circumstances, 75% if insured. So I became furious after realizing what they had done, spent hours trying to reach Customer Service in which finally I did and they shrugged their shoulders and said no refund even after pointing out that they were unethical to revise their terms in order to keep our money.

They said they would only issue a travel credit for a wedding that has been postponed until next year more than likely out the 1 year window, we needed our money back for essential items during the crisis which they did not care and did not have their crystal ball handy to tell me on what date Covid 19 would just disappear within the 1 year time frame and we go back to happy and safe travels. When asked "well how are you going to just tell us travel within the next year and nobody knows how long this will last?!"...not much of a response as they don't.

There is currently a class action suit against most of airlines for doing the same thing as not delivering and keeping consumers money even after getting bailed out by the government and I really hope CB in next. Also CB should know how a company treats their consumers during a crisis such as Covid will speak volumes and if that company still stands when the dust settles. I pray CB put our money they stole towards a rainy day as I don't see them surviving, nor should they as unethical practice of business shall never be taken lightly.

Original Review: June 11, 2020

My husband and I purchased all inclusive tickets for a hotel and excursion for a week in Punta Cana, my son's wedding week. Covid hit and naturally we called and they told us via recording to wait 72 hours before the trip to cancel. I waited a couple weeks and sent an email and they responded stating they could not do it via email and would have to speak to us. So I called and spoke with a lady "Sam". She was seriously put out dealing with me. She stated at that time they were not authorized to give anyone refunds but she would give me a voucher. I told her that my son's wedding wasn't taking place and I wanted a refund. She kept me on hold on and off for approximately 45 minutes. At one point she stated it wouldn't have mattered whether I had insurance or not. She stated she was canceling my reservations and she would mail me a voucher. I told her she could send me a full refund. She finally just got off the phone.

I sent several other emails, to no avail, receiving responses that I needed to have insurance. Finally, I went to the Better Business Bureau for assistance. I am at a stand still as they refuse to refund our money. In the meantime, no one who had insurance received their money, they never figured out what they can or can't offer and we have one month to use the voucher and I lost my job over Covid and who can drop everything and just take a vacation? Not to mention the wedding isn't happening there.... it is already over!! I have used them for all my travel but after this, I see how they treat long time customers and will NEVER use them again. They were horrible!!

I would not have dreamed if CheapCaribbean canceled we would not be refunded. In fact, Sun Country shut down all flight south of Dallas through June, 2020 because they were given permission from the Department of Transportation. At the time of booking, our hotel had a 7 day prior to arrival cancel policy, and then we had reserved 3 vans for transportation to and from the hotel to the airport. We attempted to rebook as a group, but they can't get all 26 people on flights at the same time or even around the same time during an appropriate time frame. Plus, to book at the same hotel, same room and a flight was a $150 more a person. We were told we would just have to use our credits separately. We have 8 senior boys who's last year of school was taken away from them, and they now can't go on a trip together with their families.

When asking about the credit for the vans, we were told we would have to work it out on our own. Since we will not be going as a group we don't need the 3 vans or the credit for 3 vans. DO NOT USE THEM!!! They have basically ripped us off for about $22,000.00. Some of the parents are laid off, money is tight, and when we go back to work many of us are going to have a hard time taking a vacation within the time frame of the voucher. I am disgusted by them. You can only speak to a customer service rep, you can't ever speak to a manager. Even e-mailing them, they respond with you must call their 1-800 #. Stay far, far, far away.

When I questioned him on how much he would not give me an answer and told me to file a claim through Trip Mate insurance another roadblock. I submitted all claim forms with all supporting documentation via certified mail delivered March 20th. Still haven’t heard anything back no emails, calls, no money. This is nothing short of criminal. My friend booked the same hotel trip through Orbitz same week just a shorter stay. He went online with orbitz to cancel they refunded his full charge to his credit card within 5 days and and gave him full credit on his flights. He took out no insurance. How is that possible? Sound like Cheap Caribbean is keeping all these reimbursements and telling people to go through insurance.

There are people out there saving lives, maybe even yours one day, people unable to be with their family, people dying, suffering, unable to put food on the table and this company, no heart in a desperate time. If you have a voucher with NO expiration Date (an exception because of the hard times) you’d still have customers, you’d still have our business, you’d have a heart... maybe you wouldn’t have a 1 or 2 star rating... maybe you’d even have a 5 star but as a company that could do the right thing, you are choosing to be the little bit of bad in the world.

Lucky for you, you made a little money off of ALL of your clients...but how many customers do you think you’ll keep now? It doesn’t look like I’m the only one that gave you a bad rating, I think everyone has lately. It’s too bad because you could choose to be a good business or you could choose to be a heartless business. Had you just offered a voucher that did not have a expiration date. You do not deserve anyone's business.

I have attempted to contact them 4 times and have waited over 40 mins on hold to speak with someone EACH time. Today I have waited on hold for 1 hour 20 mins for a man to tell me I have to wait 30 to 90 days for a refund, because they submitted the paperwork but it’s sitting on someone’s desk to be refunded. And after that I waited on hold for supervisor for another 20 mins. To be told that a lot of people are canceling their flights and the refund is based on a queue. HOWEVER THEY STILL HAVE THE SAME PACKAGE I PURCHASED LISTED ONLINE FOR OTHER PEOPLE TO BUY! This was a scam from beginning and I have already contacted my bank to put the transaction in dispute.

Our group of travelers is made up of teachers who had to saved every penny for an entire year for this trip, a stay at home mom of two children under the age of two, and a nurse who is currently fighting COVID-19 in the heart of Chicago. What was going to be a fun week getaway has now turned into a nightmare and Cheap Caribbean is being heartless to our requests. We do not want a credit for anything. We need our money back! How can you justify no refund on our flight or hotel when we were on a stay at home order from the President of the United States and the Illinois Governor? Our travel was not essential. Cheap Caribbean should be giving us our money back because this was out of our control.