Cheap Caribbean Vacations Reviews

I am a firefighter in the Boston area, we tried on the phone as everyone has to cancel our trip and be refunded. We did get to talk to a man his name was Jim **, he told us to call back closer to our date (72 hours) he has had us on hold for 5 hours. Really made a bad decision with this company. Please think long and hard before you book with them. Don’t make my mistake!

Never use the company to book travel! Our trip to Playa del Carmen via Cancun airport has been canceled due to CVOID-19. I have attempted communication with Cheap Caribbean customer service multiple times. Never once was a call answered. They have now started having email correspondence with me even though they said that was not possible.

Unfortunately, we have to give a star to enter a review. I wish I could give NEGATIVE STARS. Due to Covid-19 we were unable to go on our honeymoon, let alone get married. We tried for weeks to reach someone, but waited on hold for hours, only to be hung up on WHILE WAITING ON HOLD. These people never wanted to even talk to us. They just KEPT our money!!! THEY WERE THE ONLY COMPANY WHO DIDN'T ACCOMMODATE TO THE CURRENT ISSUE. THEY DON'T HAVE ANY POLICY REGARDING COVID-19, and did not even speak to us regarding our booking. We have been calling for a month now. What they are doing is illegal. Be advised, they have already been involved in lawsuits. Do not book with them. They will just steal your money!!!!!

Cheap Caribbean refused to refund our vacation, which through no fault of our own, we could not go on. With the Pandemic there was no way for us to travel. They offered a credit to be used within 1 year...but I'm not able to take vacation whenever I choose....so this is essentially useless. Furthermore, they refused to refund the airline portion...which the federal government has requested airlines do as they are receiving a federal bailout. I will NEVER use this shoddy travel agency again. If anyone is planning a class action lawsuit please contact me and I'd happily join. Cheap Caribbean should be held accountable.

As everyone is suffering through this pandemic, losing jobs, Trouble with feeding families, medications, etc. Cheap Caribbean had no remorse, they literally don’t care about their customers. They only finding strategies of how they can still possibly keep the money. Instead of providing refunds for all cancelled trips they are only giving credit for a full year and supposedly only refunding those with privacy protection. Who is even thinking of their next trip with all going on? Someone that has lost their job will be grateful to receive their refund to help themselves and their family. While on the phone for 2 hrs I asked to speak to a supervisor and the agent declined my request twice!!! Then he told me He had people waiting on the other line and had to close! He literally hung up on me not caring about any of my concerns.

Due to the Pandemic I had to cancel my trip to Jamaica. When I called (which took hours) I was informed that I would not be receiving any type of refund and I had up to a year to plan another trip. This was hard to plan in the first place, everything seemed to line up but then the pandemic hit. I would love to start a class action suit. Many people are out of work and need the money to purchase food, medication or pay bills. This company needs to be sued, the lack of humanity is outrageous.

We booked our vacation package; flight and hotel to the Bahamas before March 1 2020. Our trip was supposed to be for May 7th but we noticed that the flight was cancelled and we were put on a different flight. We called American Airlines and they said we qualified for a refund and directed us where to file a refund claim. The site said we would only get back a little over $300 for the flights since it was booked through CC. We went ahead and filed the claim, however, the money will be sent to CC instead of us. We reach out to CC informing them that American Airlines issued us a refund that will be sent to them and that we needed them to give us the money back. They told us they can't guarantee we'll get the money back. This money isn't coming from CC, it's coming directly from AA which means they are stealing from us since they were already paid by us and thus would be getting extra money which isn't theirs. That is theft and fraud!!!

I am in the same boat as most of the other reviewers on here. We planned a trip for 10 for late May and were recently notified that the resort was being closed as a result of COVID. After multiple attempts calling CC as well as waiting on hold for hours (I can forgive this given the circumstances) I was told I could either 1- pick another date in the further (not an option as we have 10 parties involved and couldnt provide a date then and there) or 2- get a trip credit that had to be used before Feb 2021. The latter of the two was the best option given the two but extremely frustrated that I could not get a refund.

Do not do not do not book a trip through these people. I tried to cancel a trip 3 weeks before the departure date because of covid19. It took over 25 hours of total work just to cancel the vacation. After numerous phone calls where I left my number to be called back and even sitting on hold for 6 hours and 33 minutes then being picked up and hung up on, I finally got a call back and was a able to cancel the trip through Cheapcaribbean less than 48 hours before leaving. They then told me I would have to contact Tripmate.com to try and get a refund. I bought the most expensive trip insurance they offered $185 a person and when I was finally able to get ahold of the trip insurance people they said I would only get about $2500 of the $3800 I paid for the trip after 30 to 60 days. And even if I wanted to go on said trip it wouldn't have been possible because the border was closed to non essential travel. If you want to book a trip they pick up on the first ring.

I spoke with Desiree moments ago! She fully resolved my issue! THANK YOU DESIREE! You have renewed my faith in your company!

They completely fixed this issue and refunded the trip in whole.

Due to the pandemic, the resort won’t be open at the time of the trip and the airline also canceled my flights. I see a post showing that Cheap Caribbean provides FULL future credit to all customers who were scheduled to travel to a destination that has a travel ban or restrictions in place for the US. How come CheapCaribbean is only giving me $2551.40 back as future credit instead of my full amount of $3805.70 which seems beyond unethical since you got a refund from the resort and airline. Where is my $1254.30 difference credit go?

Please if you are considering booking a well deserved vacation DO NOT BOOK WITH CHEAPCARIBBEAN. I booked a package on March 9th for Barcelo Riviera Maya, Mexico. Considering the unforeseen virus known as COVID-19, we no longer felt comfortable traveling and risking our health and risking other loved ones health. We did not include insurance with our package. While reading Cheapcarribean's polices we realized that we could only receive future credit. Keep in mind there is a travel ban issued and we legally can not travel to said destination.

Same as the others. Cheap Caribbean sent me an email advising that they cancelled my trip. Airlines and hotel have refunded my funds, but cheap Caribbean is keeping the money because I purchased insurance and can file a claim to receive 75% of my money back. I will never book through a company like this again. I’m not sure why this company believes they deserve $5000, but We should not support companies that treat people like this.

I have no intention of letting my money get STOLEN by these scammers! I see a post showing that Cheap Caribbean started cancelling trips the same week they took my money and allowed us to book even though they were cancelling trips that week to the same location!!!! LET'S SUE!!!! Email me **.

We were planning to go to Jamaica the Week of March 21. A few days before our trip we decided it needed to be changed to a later date. I also was on the phone for a wait time of 7 hours when I accidentally hung up. I had anothet 2 hour wait. I set my alarm for 5 am. Waited 40 minutes. I spoke to a representative. I got the same trip and flight for end of July with a 250 credit. We did receive an email later that day saying trips were going to be cancelled. In my opinion the wait time was to be expected during an unprecedented time. My experience at this point was above what I expected. Including long wait time which was awful.

Cheap Caribbean is being completely unethical. When I called asking how to handle a trip to Puerto Rico we had booked for this week, they asked if I wanted to cancel due to Covid I asked if it was safe to do that and asked if we would be refunded. The lady put me on hold and said our airline and hotel were offering no cancellation fees in light of the pandemic. I said, great, when will I get a credit on my card. She said she noticed I had travel insurance and I should file a claim with them. I asked why I needed to do that when Cheap Caribbean was being credited and she couldn’t explain that but assured me that the insurance company would handle this appropriately because of the Covid outbreak.

Called several times waiting as long as 10 hours to get through due to coronavirus. Dropped calls and agents not all agents making return calls back. Received credit for future travel but could not use Cheap Caribbean online booking. Had to be with agent. With agent they would not give same flights or deals as was visible on their website saying in this case this was due to restrictions from Delta. The online could be used for customers wanting to booking without agent help or customers with credits prior to the coronavirus, in my mind a customer is a customer and a credit is a credit. As they had 1 fight I asked if they could call delta to request the same flight we had prior to cancellation, as I could see availability online, agent said they would try but no guarantees.

I wish I could rate this company as a zero star. It is the most unethical and greedy company I have ever encountered. I booked a trip for the end of April. Due to the pandemic, the resort won’t be open at the time of the trip. The airline also canceled our flight. Even though I have contacted the hotel and the airline directly who both stated that they will provide a full refund because it was an involuntary cancellation, Cheap Caribbean refused to provide me the refund they received from the airline and resort. They are only offering future credit which seems beyond unethical since they got a refund from the resort and airline. I would strongly discourage anyone from booking with through this site.

As the name suggest they are "Cheap"! Even at the time of a pandemic, when the whole world is closing down, returning money and flights are re-booking without any change fee, Cheap Carribean does not want to give us the money back. They only option we are given is future credit, which I have serious doubt they will honor. Even after buying an insurance we are supposed to get only 75% of the money back only after a tiring process. They are imposters!

I Booked a trip back in Feb. 2020 for my family and myself (4) to Punta Cana leaving May 10, 2020 and received an email 3/7/20 that is was canceled. Now they don't want to reimburse my money. I called for days to only get a recording that it would be up to 213 min wait. After I finally got a call back the person who called I could not hear or understand but would do nothing for me. Asked how I could get my money back and since I bought the ENHANCED INSURANCE I could get 75% of my money back minus the insurance cost ($2000 total loss).

Purchased a paid in full "deal of fortune" back in Feb 2020. Since the Mexico border closed I have been calling and emailing with no response. I was on hold with an estimated wait time of 75 minutes. That came and went.. Ended up being 2 hours and I finally hung up. I'm not even sure if people are there to answer phones or if this is just a way to hold people off until it's too late and their depart flight is here and you lose your money!! I just made a complaint to the BBB please do the same... The more the better!! This is a scam to keep our money and it's illegal. I have been a customer for over 10 years and a I will NEVER book another vacation through them!! Michelle RN

Cheap Caribbean is making money off people during a pandemic! Don’t use them!! Absolutely horrible company! They refuse to give money back when the border is closed & I'm not allowed to go to Mexico! The whole country is shut down! Making money off People at this time is absolutely disgusting!!

My boyfriend and I scheduled a four day/five night vacation to Puerta Plata, Dominican Republic in the third week of February through Cheapcaribbean.com. Our flight was booked by Cheapcaribbean.com using United Airlines to leave on Friday, March 27, 2020 returning on Tuesday March 31, 2020. In early March as the growth of the Coronavirus continued I placed a call to our travel company asking them what were our outcomes for this trip if there were going to be travel restrictions to which the representative said "Don't worry, the Coronavirus is not in the Caribbean."

I have tried to call Cheap Caribbean and cancel since 3-19-2020, 3 times 3-21-2020, 3-22-2020. Customer service is a complete joke,,, 400-500 minute wait every day I call, that's over 7 hours wait time, and then the times will even go up after you have been waiting for an hour... Crazy... I finally hung up.. We are going to Cancun Mexico in May. Our hotel,, Riu Palace las Americas is closing due to the Coronavirus and our flight will not be going or coming back due to border closure.

I tried calling CheapCaribbean 5 times. Each time waiting over 4 hours. One time it was 10 hours which was funny cause they closed in 5 hours. Decided to try at 5:30 AM. Still waited over an hour. They told me they could not refund us even though I told them I was high risk and we purchased insurance. They could only give us travel credit until Sept 29th. Expedia has fully refunded people, even those with non refundable tickets. I find it appalling that a company is not following by the nationwide guidelines of protecting the people from this virus. Let’s hope the travel insurance through Nationwide will fully refund us. I mean they do say Nationwide is on your side. We know CheapCaribbean wasn’t.

This company is horrible. When the whole nation is being affected by the virus this company only cares about how to hold peoples money in their pocket. I made a deposit for a trip and wanted to get refund due to the fact all trips are canceled due to coronavirus. But all they said, "Least pay remaining of balance and call 72 hours before to reschedule trip." But I cant due that because I was going on trip for a wedding that was also canceled cause of the virus, the lovely couple decided to make a wedding with just them two because of no social gathering request from the government. They are not human and dont care what is happening in the world, I hope people will treat you the same way once this nightmare is over and completely boycott this company.

After the government started a essential travel only order I was forced to realize my trip to Mexico was no longer realistic. First I tried calling with no luck. First time 6 hrs and second 5.25 hrs (have have screen shots to back up my claims). I finally broke down as filed a cancellation form. I received a response that they have canceled my trip but there will be charges. I email them stating that the airlines gave waived fees and so have hotels due to current world health crisis. They have not refunded anything or responded. This point guess need to file complaint with Better Business Bureau and file a complaint with the attorney general to recoupe my losses.

After sitting on my phone for 7 hours trying to cancel I tried another number which was answered. He informed me there is nothing he could do and transferred me back to number I was holding for 7 hours. Do Not Use This Company.

I would stay away from this company. On hold for over 5 hours and zero help. This is the 2nd day we have tried to cancel or re schedule our trip in April. I am not sure they are even real or have a customer service team. Please stay away and don't go for the cheaper rates.

We currently have a vacation schedule for 4/12/20. I've been trying to contact Cheap Caribbean for DAYS to cancel the reservation. I have waited 7, 5, 4 and 3 hours and NOTHING. This morning I called at 5am (opening time) said I had a 2 minute wait, that turned into 4 hours of waiting just to get disconnected! How is this possible and why are they doing this to their customers? I have insurance coverage and can't put it to use just because this company will not answer their phone! I'm in the process of contacting a lawyers, the media and BBB! I refuse to lose my money! I will NEVER book with them ever again! This company is a disgrace!!!!

Maria **

We have a trip planned to start on 3/21/20. I am traveling with my mother who is in her 70-ties with asthma and heart problems. I've been calling for the last 3 days, just to be kept on hold. By now I have their system down to science. You call and get a wait time quote, 300 and some minutes. You wait and time keeps decreasing and you feel you are getting somewhere. Once you wait is down to 120 minutes, the wait time jumps back to the original quote. Over the weekend, if you patiently waited, the line disconnected at 5 hours. I thought, okay, maybe because it’s the weekend.

This company is a complete scam. We just want to cancel our trip and we’re willing to pay a cancellation fee but had to stay up until 5am for 3 days just to get through to their nonexistent customer service. Do not book anything through this company!

With the health concerns around travel, I had a trip scheduled to leave on 3/21. I will not be traveling now. I have tried to call and have been on hold for over 4 hours each day with no answer. I have emailed and also have not received a response other than an automated response asking me to call. We have used Cheap Caribbean before with great success and we're hoping to reschedule but have not had any luck being able to reach anyone.

I waited on the phone for over 5 hours last night and still didn't get through. This morning, I am back on the phone, and it has been almost 3 hours and still haven't reached anyone. This is the WORST CUSTOMER SERVICE EVER! They take your money yet don't expect to get any "customer service" after that. The "normal" person doesn't have 15+ hours to sit on the phone and still not talk to an agent. Stay away. The discounted rates aren't worth it. You pay for what you get.

I have been on hold for over 7 hours trying to cancel my trip!!!! I was on hold for 4 hours & someone hung up on me! Now I have been on hold for almost 4 more hours & no one seems to answer. I called a different to make a reservation & the person refused to help me because it was different department. I won't ever use this piece of garbage company again.

There is a national emergency for a pandemic and I have been calling Cheap Caribbean for two days only to get hung up on the first time and finally I contacted the resort myself and confirmed they would credit us for a future date, the airline we were told Cheap Caribbean would have to contact but that they would also give us credit given the situation and had to speak with the ‘travel agent’.. Finally after getting through to Cheap Caribbean the agent tells me she has to confirm all this herself and that she would ‘be right back’ after putting me on hold.. I AM STILL ON HOLD GOING ON 2 HOURS!!!!

Horrible customer service. Couldn't get a manager on the phone, would told it would be "hours of wait." All I wanted to know was what our travel insurance covered considering cruises are being quarantined. I hope the industry dies.

When we arrived on February 15, 2020 at 6:15pm at the hotel lobby and we noted the place looked amazing. The process to check-in was beyond an hour.... Well we should have known that this was a precursor for the disappointment yet to come. When we finally got to our rooms around 8:22pm {on the first floor beach front} with the bellboy, we noted that water was gushing out of the wall. A women standing in the hall told the bellboy she has been calling the front desk for over a half hour and telling them about her issue. Her room along with the hallway was flooded. Unfortunately, our rooms (went with friends) were next to hers and they were flooded as well.

I booked a vacation through Cheap Caribbean to Cancun Mexico. After experiencing a flight cancelation due to a mechanical failure, cheap caribbean was not willing to work with Iberostar or Frontier Airlines in shifting our vacation one day later in compensation for the day that we lost. (The airline and hotel were both willing to accommodate us free of charge as long as cheap caribbean facilitated the change in days). After several phone calls speaking with very rude reps, we were told it would cost us out of pocket for the extra day. We will no longer be booking our trips through your agency.

Cheap Caribbean took my money, booked the lodging in supposed 5 star resort. Then when I got food poisoning at the resort Cheap Caribbean said "not their problem...deal with the resort." I paid Cheap Caribbean...not the resort. Cost me $200 in medical bills and a ruined birthday celebration.

Horrible customer service, beware.... If you ever have to cancel for any reason, count your money gone!! I always used to book my vacations with this website. This time I booked a one week all inclusive vacation for Cancun, but had to cancel due to an emergency, they did not refund me or let me use my website credit as they provided for the cancellation. The reason I had to cancel was visa issue and I could not leave the country to go on vacation but they said “we cannot help you at all, sorry.” And that's it.... just like that they brushed me off.... and my $2600 went to waste! I cannot even use it to book a vacation!!!! The website credit voucher as they say cannot be used, because the customer service says “supervisor has to contact you within 24 hours to rebook”... Nobody contacted me for one week... and when they finally did, they said, "We cannot help you at all, sorry."

I booked with Cheap Caribbean for a trip to Jamaica and I noticed I was missing an extra $3,000. I called my bank and they told me it was cheap carribean and they needed to decline/void the payment. Cheap Caribbean was persistent that they did not do it but my bank statement and bank account says otherwise! So rude, impossible to get someone on the phone not to mention how shady it is for them to try and charge me twice and not give me my money back and be rude about it! I also asked for them to email the documents that stated that it was voided as they said and they said they could not send that... if it truly was voided as they said they should have been able to send me something proving it! They also gave me the line that there wasn’t a supervisor there to speak with me. They could call me back!!! Buyer beware!

I had a trip scheduled to the Bahamas in Sept 2019. Hurricane Dorian was upgraded to a class 5 hurricane landing the day we were scheduled for departure. We purchased trip insurance when booking due to the hurricane season. Per the policy we canceled 48 hours prior to the trip. They refunded only 75% of the amount paid. I submitted an appeal after speaking with 2 representatives who verified I should have 100% refund - 3 months later they still refuse to refund. I call every week for 4 weeks and never get a return call. The Manager is always "busy" and the person working on my claim is "never there that day".

I did reserve vacation package (hotel and air travel). When I arrived to Punta Cana now Onyx resort I did experience issues with my rooms. I called Cheap Caribbean Customer service to resolve the issue. The Customer service agent was rude not helping and hangs the phone.

We booked a trip to Dominican Republic in 2019, and purchased the insurance as well (for a total of $3300.00). We ended up cancelling the trip twelve days later due to the unfortunate deaths that were occurring in DR. Cheapcaribbean.com didn’t honor the insurance, and kept ALL of our money. What’s the point of buying the insurance if they’re not going to honor it? Very shady to say the least. I’m sure there were a lot of people that were concerned about what was happening in DR, and might have canceled their trips as well (can anyone really blame them?). The stress of fighting with this company over something that was a reasonable cancellation hasn’t been worth the money we would have saved on this trip. Book direct with the resort or use a travel agent.

My connecting flight was canceled Due to weather conditions. Cheap Caribbean did nothing to accommodate or even try to get me on another flight to make it to my wedding. At the end of the day I was responsible for purchasing new tickets at full price even after I paid for insurance and a grand total of $2000 for my trip. I never made it to my trip or the wedding for that matter and they refused to refund or give me a future travel voucher. It was $2000 down the drain and every time I call to try to get a refund or future travel voucher they tell me there’s nothing they can do even after I paid over $300 for insurance. Thanks for nothing, cheapcaribbean is a total rip off and fraud!!

I have been booking vacations through CheapCaribbean for about 16 years. While it has changed since Jim Hobbs sold it I still find it the best price for all inclusive resorts most of the time. If you go solely by the advertisement by CC or the resort itself you may get less than expected for not doing your homework. Use Trip Advisor and you can see lots of reviews as well as pictures. And I don't know what you expect from a wholesaler which is what CC is in reality. Those who said they didn't get their documents. They changed from their old way because so many people complained about the extensive printouts. If you want all the documentation, which is the smart thing, just call customer service and ask for them. You don't really need them but I'm old and like having paperwork.

Booked the resort using CheapCaribbean. Represented a 3.5 star in Dominican. Was running from that resort with the help of NY/DR police. CheapCaribbean ignored my phone calls/emails. Please stay away from that web. They are criminal.

We book a all inclusive vacation to Freeport Bamahas. Couple of days before departure Hurricane Dorian was announced. We called multiple times to make sure the trip was still planned due to the hurricane coming thru Freeport. We have been told that no flights were cancelled and that the trip was still maintained. Same day of the trip we called again and they still confirmed the trip. Following Cheap Caribbean's advice we took our flight. We got in Freeport at 10pm, took a cab to the hotel. When we got there we found the hotel close and the security told us that the hotel was evacuated earlier in the morning. We didn't want to spend the night out in the dark so we tried 5 hotels (all full) before finding one.

We booked a Jamaica trip through the site Cheap Caribbean. That's just what it was. Cheap. Our Resort must have been built in the 80s. It was extremely outdated. The restroom in our hotel room didn't work properly. All inclusive. Didn't even have Heineken. They had one beer Red Stripe, and it was through a dirty tap that tastes disgusting. Well liquor and the food was absolutely disgusted at all the restaurants and the buffet. The country itself is poor poverty-stricken and bums everywhere. We did two day excursions and we're totally ripped off. Totally overpriced. I would never recommend this place and I would never go back to Jamaica.

They canceled my flight and reservation charged me cancellation fee per airline ticket. Horrible. A nightmare. Keep calling and emailing for someone to call me. No response. I truly hate this company.

I booked with Cheap Caribbean in April with one of the customer service agents they booked me for a trip to the Royalton Antigua telling me that the hotel was amazing brand new and everything would be opened especially the casino. I paid them 11,000 so we get there and it was a disaster nothing was opened no casino and a few restaurants were opened. Really upset about it. The construction noise was all day. Couldn’t rest because of the noises. Really upset. We had to leave at nights to eat. There was a flood in our bathroom. The air was not working in our room. The elevator was flooded. This hotel was not ready to be opened. I paid all that money and did not get what I paid for. Very upset. No one ever book with cheap Caribbean. They take your money and not giving what I paid for. They robbed me of my family vacation! Please don’t book. They are not even answering my calls.

Trip was rescheduled due to DR issues- took 7+ hours on hold to finally secure new destination (days before trip). United Airlines agreed to refund the $400 ($200 each) because our flight was changed - no fault of ours. Approved on July 9 and CheapCaribbean still has not refunded. Every time I call they state it’s processing - they give me a new estimated date to expect it and never refunds... the resort at St. Maarten was absolutely horrific and no one from Sonesta Ocean Point Resort or CC takes the information seriously. Photos and videos demonstrate the conditions. Also, no water 13 hours or air in a room. CheapCaribbean refund my money that United approved. Never book - you will get hours of hold time and no results!!! So unprofessional and terrible customer service!!!

Booked an all inclusive vacation through CheapCaribbean. Awful customer service, we were left in Mexico with no response from them the entire time or even now 2 weeks later after our return! Wasn't sent airline docs for check-in, wasn't sent vouchers for excursion booked, wasn't given any info except a confirmation letter at the time of booking that was very vague.

My husband and I booked a trip through Cheap Caribbean for a trip to Costa Rica in October. On their website it tells you for extra money we can select your seats. We paid them $129.00 extra to do this. When the email confirmation came to go onto the airline website the seats were assigned. On our trip back we are seated at the back of the plane and not even together. When my husband spoke with a agent at Cheap Caribbean she said we would have to wait until the trip date gets closer to see if anyone cancels. When ask for a refund of the $129.00 we were denied. What is the purpose of paying extra if you cannot choose your seats as told on their website? Misleading and we will not use them again.

Found the best prices on this site when looking at all-inclusives. The travel agent was eager to help to book the trip. She failed to call the other person back I was traveling with immediately so price went up slightly. We paid for the trip and then two weeks before started to call to ask questions. We are due to leave July 25, 2019. So frustrated. It took at least 7 calls to get someone to email our travel documents. Numerous emails begging the agent to return my call. I told her if I didn't hear back asap I'd report her to the manager. No manager will EVER call you back. My traveling companion finally reached someone that send documents. Now today we called for another question about the transportation voucher. I was on hold for 40 minutes and 2 hours later NO CALL BACK. Word of advice, STAY AWAY FROM THIS PLACE. When you take a VACATION, you should relax, not get upset. My two cents. You are most welcome to publish my name. Karen

1st was told the 3 resorts we would get was wrong. Their excuse was he was new. We were supposed to get a 4 star resort, Reflect Krystal Grand was anything but adult pool had black mold in grout of tile. Also there was a smell between children’s pool and snack bar. Having a septic tank at home I knew what it was. Found out septic was dug up next to snack bar. Also several days later water was coming from a door in ground next to snack bar walk by it and door was open and there was open sewage flowing out and all they were doing was pushing it into the pool overflow drain.

Never again will I book with Cheap Caribbean. Worse customer service, keep you on hold for 3 hours. They are not the cheapest company. Hate this company so much. Please do not use this service. You cannot go online to make any changes. They are quick to take your money but when you need help they're not there to help you.

My husband and I called CheapCaribbean (CC for the rest of this review) to book a trip to the Bahamas in June. We have used CC in the past and we wanted to stay at the same place we did the last two times. The Breezes Bahamas. We did not even think to look at their website since we had been there before. We told the booking agent what we wanted, including the fact that we were looking for a place for adults to relax. She found the hotel and booked our trip. Easy, we are all set! Not so fast...

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On their site they say book with confidence - they have a price match guarantee. If you book through them and find a cheaper rate elsewhere within the first 24 hours, not only will they beat your price, but they'll give you a $150 credit good toward a future booking. DISCLAIMER: If you plan to book through them thinking you'll get a price reduction and a future credit, please MAKE SURE you compare the name Cheapcaribbean.com calls the room, and the name the actual hotel calls the room. This happened to me. I booked a trip yesterday through Cheapcaribbean.com for 7 nights at the TRS Coral All Inclusive Adults-only resort in Cancun. On the TRS website, they call the room we booked a Junior Suite Swim Up room.

Do not purchase from this company! I booked a trip with them and paid extra to be able to cancel anytime. I called the company to cancel and it always says that they are experiencing high call volume no matter when you call. I waited for 2.5 hrs on the phone and no one ever came to the phone. I tried to cancel on their website and when you follow the links to cancel they only say to call or email. I emailed them 4 different times and no one got back to me. I will never use these guys again. They are not even that good of a deal as they claim. I was able to book same trip with another company for same price.

Called Cheap Caribbean 3 different times and on hold for several hours with zero pick up from company. I have used company in the past but didn't have to contact them for question. Company is a joke and last time they will be used. (How are you not able to ask a question for 7 thousand dollar vacation)?

Booked a trip to the DR. Of course people start dying, so my entire party changes their destination. Those that had the time to wait 3 hours on the phone were able to make the change while Delta had a waiver in Domingo. I’ve now waited the 3 hours for them to tell me to call Delta. Called Delta, they were happy to make the change for me but couldn’t because they don’t have a breakdown of the charges. They said to call back to Cheap Caribbean and speak to a supervisor. (3 more hours.) They “can't” because of Delta's policy. But won’t provide me with a breakdown for the charges so that I can remedy with Delta, they WILL however give me a verbal breakdown! Why? Are they overcharging airfare? So let me y’all to a supervisor, NOPE, “I can email a supervisor and ask him to call you”. DON'T DO IT. Book anywhere else!

3 hour hold times to get any help and no response to emails. Beware if you decide to book with them! We needed to make changes to our reservation and were not able to in touch with anyone from customer service.

I booked a trip to DR, decided to change my vacation due to issues and travel advisories with travel to DR. They told me the airlines charge a change fee of $200 per person (we are 3 people). After changing everything I called the airline and was told they are waiving the change fees and I would have to call the travel agent for the refund. Cheap Caribbean told me it is not true. I called the airlines again and they told me my reservation does not have a price breakdown on it, since it was booked as a bulk ticket. All I need is a price breakdown showing I was charge a change fee and they will be happy to credit me.

We were scheduled to fly out Saturday, June 22, 2019 for our trip to Cozumel. I became ill Thursday morning @2:00 am and was admitted to the hospital. The same morning, when we found out that I will be in the hospital for a few days, my husband called CheapCaribbean.com immediately. First call, he waited over an hour and had to hang up when doctors walked in. Second attempt, he got a recording stating it's a 179 minutes wait. 3rd attempt, that afternoon, he decided to connect with “existing reservation” instead of cancellation. Waited about 45 minutes and as soon as rep found out we wanted to cancel, he immediately transferred us without giving us a chance to explain. We got transferred to cancellation and recording stated 479 minutes. He gave up that night.

We booked a trip to the Dominican Republic. Because of the increased deaths and safety concern, we called to look at our options to travel to a different resort. We are about two months away from our trip so we have made arrangements well in advance so we had plenty of time to make other arrangements. They kept me on hold for over 3.5 hrs at a time and when they finally answered the phone, they were extremely rude and transferred me to 3 different people before I got disconnected. I had to call back and wait another 3 hrs. They nickeled and dimed me to change my flight and hotel. Safety is not a concern to them regardless of the cautions issued by the Dept of Homeland Security. DO NOT BOOK TRAVEL HERE! It has been the worst experience with a travel agency ever!

I booked a vacation flight and hotel with CheapCaribbean. On the day we’re booked to leave there was a snow storm so flights were canceled, when I called CheapCaribbean the agent was rude and told me there’s no refund. I said to him, "I’m not asking for a refund. Just move my dates a little and see what you could work with the hotel." He told me that’s on me. I should call Delta and the hotel, the representative from Delta was great. And the hotel gave us an extra day since we didn’t make it until the following day. But I had to do ruin my own with no refund. CheapCaribbean is the worst. Would never book with them again. If I could give a zero star I would.

I booked my stay with Cheap Caribbean to go attend a wedding. I paid to stay in a deluxe room but instead when I arrived the room was not ready and I was put in a standard room. They moved me to a room with roaches and right next to construction so loud I would no get any rest. To make it worse the front desk staff at the RIU were very unprofessional. To add insult to injury they offered me no real apology or resolution to reimburse me for a room I overpaid for. Getting responses to issues takes weeks and the customer service line requires that I wait for 3 hours on the phone.

Good afternoon, as I am writing this review I am currently on Delta Flight 790 on my way back home to New York City from Punta Cana, Dominican Republic. My wife and I booked our trip from May 2nd - May 7th with high hopes for this resort called Be Live Collection. I paid $2,385.76 As per Cheap Caribbean this resort was a 4.5 star hotel which in reality is a 2.5 hotel and I am very disappointed with this resort as well as my stay. As soon as you come in a lot of salespeople come up and try to sell you everything and won’t take no for an answer. I got this my whole trip. "Why me?" is what I asked this whole trip.

DO NOT USE CHEAP CARIBBEAN!!! I booked our vacation and tried to call them to cancel the Shearing Transportation from airport to the hotel. CALLED and was on hold for 2 HOURS the first time and more than 1 HOUR and 30 MINUTES for the second time!!! ALSO EMAILED. NO ANSWER. NO HELP. After 3 days of trying they told me that the company IS NON REFUNDABLE!!! No money to get back. No satisfaction. No NOTHING. A lot of "NO"... It's a TRAP!!! Total lies. This Company should be put out of business. Look for Expedia or Costco Travel. It's better anyway. I will never book with CheapCaribbean.com!!

I went to this hotel with a group of 15 friends for my 40th birthday. I booked my trip through CheapCaribbean and made sure the agent knew what I was looking for. I was told the standard room was “courtyard view”. Instead, I got a ground level room and the “view” was a wall with barb wire above it. Behind the wall there were always men in the bushes waiting for us to step out so they can offer weed. I wasn’t warned, so when I stepped out to hang my swimsuit up, I nearly had a heart attack when the men started talking to me. Sometimes security would be walking that back area “to make sure they don’t get in”.

My husband and I booked months in advance a trip to the DR Romana Viva Wyndham Beach resort, as we have been to the same county over 12 times and have always had nothing but great experiences at all the resorts we have stayed in. We had reserved a garden view bungalow with two queen size beds (so our almost two year old would have a place to sleep). Upon arriving to our destination we were told that the hotel was sold out and we would have to wait to the morning. With a baby and no place to go they offered us to stay in an employee room, it was dirty, roaches everywhere a sink being held up with wooden sticks and a small bed with a pad on it.

I booked with Cheap Caribbean my vacations to Dominican Republic. I upgraded the flight seats to the one they said was extra legroom, you would get to sit together and you would get a drink of your choice. None of this happened. I called and the person who answer the phone was very rude and did not have me the opportunity to explain my situation. He keep on saying I didn’t pay for that. So basically the upgrade for the the flight is a big LIE. They don’t warranty any of that was the answer I got. Please read carefully and check your flight before you step a foot in the airport. Ohh and no money back.

I purchased a cruise through Cheap Caribbean. Things seem to go smoothly. I was encouraged to buy trip insurance. At the cost of $1050 for two of us I did purchase it. My husband became very ill 3 months before the cruise. It has been 4 months since I canceled the cruise and filed an insurance claim. Even with assistance from the agent, I can't get any refund. The cruise line told me that the insurance was declined. Every time I speak to someone at Cheap Caribbean, they give me bad information. My advice is to always book directly with the cruise line. It is not worth risking that much money to a shady company. I paid over $13,000 for a cruise for two.

Booked a trip with 7 people to Cancun. Unexpectedly fell pregnant prior a month prior to the trip. Doctor said that I cannot travel there due to the Zika virus and need to cancel my trip. They said no way. Tickets are nonrefundable and even with a medical letter you cannot get your money back. She even had the audacity to say how dangerous it would be if I went, but too bad because she can’t do anything about getting me a refund. I have never in my life had such a horrible experience booking with a company.

I booked my trip roughly about 2 weeks ago. It was my 5th time using Cheap Caribbean because I have had nothing but good things to say about them but while booking this vacation I ended up paying $2,100 for a 5 night stay at the Barcelo Maya Beach & Caribe for my Fiancee and I. Looking on the website today 3-28-19, I am able to book the same vacation, same stay with all the things I wanted prior for $1,400. What a big difference, this is complete ** and have never had this happen before.

My sister and I booked separate reservations to the Bahamas through CheapCaribbean. Unfortunately after comparing itineraries we noticed we had booked different flights. The mix up did happen outside the cancellation period of 24 hours. I reached out to CheapCaribbean to change the 1st leg of our trip so that I can travel with the rest of my party. After explaining the mistake I was told that there is a $200 per person flight change fee plus a $50 rebooking fee. Since my wife and I are on the reservation that would total $500 to change (2) $119 tickets. I ended up changing my flight through JetBlue for a reasonable $75 flight change fee each totaling $150.

I purchased a vacation thru Cheap Carribean over the phone for my 9th year anniversary using my tax money. I was not told about any cancellation fees. When I tried to call back almost 6 weeks before our trip I was told that there was absolutely no refund and I would be given a credit of 1200 dollars. I then ask where is the other 1100 dollars. They told me it went to cancellation of airline tickets. I begged to get my money back. They would not give me anything. The lady was so rude on telephone and she didn't even offer me any other information.

I have been using CheapCaribbean for about 7 years now. I loved them in the beginning. But my recent trip to Bermuda has me thinking twice about using them in future. Upon arrival to the hotel, it doesn’t seem as though my requests and information was communicated to the hotel. I requested a non-ground floor room, they had me on the ground floor. My confirmation documents from CC stated that my gratuities were paid as part of my reservation, however the hotel knew nothing of this. Upon returning from my trip I attempted to contact CC via phone and email. The wait times are ridiculous- 104 minutes! I sent them an email and am still waiting on a response. I would not be recommending them in future. I also sent them an email in January about hotels in USVI, it’s two months later, still waiting.

I always have used Cheap Caribbean and have never had any issues. This last trip will be my last with the company. I booked a 6 day trip to the Dominican Republic and somehow their website defaulted my flight leaving a day early. Why would I pay for a night in a resort, but leave that day? Customer Service was a disaster. At this point, for me to change my flight to the next day, it was going to cost $850 (added onto the $2500 I’ve already paid). It was a website issue. It wasn’t a user error. Never again will I use this company. Costco travel is better anyway. :)

DO NOT USE CHEAP CARIBBEAN!!! I got a package which included vip access to clubhouse. Also vip amenities for diners at their special restaurants. I also thought I paid for my child to have a seat on the plane... All the above NOT THE CASE. NONE OF THESE WERE MET... I OVERPAID FOR THIS TRIP... I CALLED. ALSO EMAILED. NO HELP. No money to get back. No satisfaction. No nothing. Total lies.

I have no personal experience to complain about. But I was within seconds of booking with CheapCaribbean and then decided to look for reviews of the Company online. Glad I did. The horror stories are awful. This Company should be put out of business. Based on the reviews I read, and none of them were good reviews at all, this Company has no good business tactics. The prices they offer online are good and so I understand that people would be anxious to use them, including me. I guess the saying that you get what you pay for is true.

I have been using CheapCaribbean for long time, but this time is the worse. I have a booking number **. I'm a physician and I was sick in the hospital and I was advised not to travel. I sent my medical documents on December 29, 2018 to rescheduled my trip which will be on January 21, 2019. I spoke with the supervisor and he told me if American Airline accept this medical documentation they will credit the money for future use.

This scam company cheated me out of the trip to Cancun! They promised and lied about just about everything! I had purchased insurance and my grandma died (she took care of me all my life) so I needed to push the trip for about two weeks!!!! I provided them with the doctor's notice my Granny does as well as purchase of insurance!! They denied and ended up costing me about $700 to change! I just didn’t go! They are the biggest criminals I’ve ever met!

I booked a trip for $10,000 and realized 2 mins later that my name was misspelled by one letter and was told that the prices have went up in 2 mins and that I would need to pay the difference in order to change my name.

My husband booked us a family trip to Jamaica (is and our 7 yr old daughter). Booking included round trip airfare, all inclusive hotel accommodations, etc and he also bought “enhanced” travel insurance which said you can cancel for any reason... We just found out from family and friends that Jamaica is a hotbed of crime especially including resorts. Just “Google it”. Horribly scary! No travel advisories or travel advisory links were placed on CheapCaribbean.com Website. They will not refund our money nor will insurance issue full refund! Beware!!!

We booked a trip through CheapCaribbean and ended up needing to change the dates. We paid the 100$ fee it costs to change the dates (even at the same resort and well in advance). We paid the fees to change the flight and we were done. We get the new information reservation numbers and flight info sent to us and we are good to go...or so we thought.

Joyce helped me with all of my questions about the trip and actually stayed at our resort! All the reviews I see complaints about are from people that did not get booking insurance or issues with the resorts themselves. If you do not get the insurance expect issues, the resorts all have reviews. If you are not using a travel agent read reviews on the resorts to determine where to stay. We have traveled many times. We used a travel agent in the beginning to ensure nice resorts. Now we know enough to choose our own resorts.

I booked a vacation to travel to Cancun July 15th. I booked this trip mid-June. 2 days after booking the trip I realized my husband's passport is expired and we could not travel. Cheap Caribbean did not refund any of my trip therefore I was stuck paying almost $2,000 for a trip that I did not take. I did not stay in the hotel. I did not fly on the plane. I called to cancel. Apparently their policy sucks whether I take insurance on the trip or not. I shouldn't be charged for something I did not receive. Next time I should just read the reviews because they are all horrible on this site. Never again with this company.

Let me start by saying my trip was wonderful however, my experience leading up to it was a nightmare. I decided that for my 30th birthday I’d begin to travel one a year or twice if I was able and I did just that! My first vacation ever had more tears than the day my kid was born. Myself and my best friend booked a trip to DR and we booked 6 months out and I booked with my maiden name not realizing it would be a huge deal. However it was once I got married a month before my trip not realizing the name change was going to be the deal breaker. I spent 3,000.00 only for us to miss an entire day and be so aggravated and miserable not to enjoy the 2nd day.

My friends and I booked through CheapCaribbean on January 14, 2018 to stay at the Riu Palace Tropical Bay in Negril Jamaica July 25th to August 1, 2018. Paying full price for a wonderful vacation, were we ever surprised. The place just didn't look like the Riu's we have been to before. We were even asked when checking in to pay $65.00 in cash only for each couple so we could be upgraded. When we got to the pool we saw that it was dirty with tiles missing and the concrete sides untouchable. After two days we asked one of the girls waiting on us at the lobby bar what was going on. She said she was sad because next Wednesday was her last day. We asked if she was losing her job and she said the hotel was shutting down Aug 1 for renovations. WHAT?

We booked travel for nine women from four US destinations to Cancun, Mexico staying at a Dreams resort. Five members of our group booked through CheapCaribbean. Four members booked through BookIt (better deal and reviews). Upon arrival the Bookit guests had a reservation listed with the resort and the Cheap Caribbean guests had no reservation! To make matters worse the hotel was fully booked! The only solution provided by Cheap Caribbean was to move the 5 guests to another resort 30 minutes away, splitting our group.

I booked a vacation for our honeymoon. I put my wife's name as my last name. The day after I realized we weren't going to be able to get the name change processed in time for the passport (it takes 8 weeks priority) so the next day I let them know to change the name of my passenger to her maiden name. They said they could cancel my existing reservation and process a new reservation with the same name as my wife's maiden name but the flights had gone up since yesterday and they would charge an additional $91 for the new reservation. I cancelled the entire reservation on principle and will book with someone else. This is ridiculous customer service and a dumb way to operate a business.

Originally the site was very helpful when booking my trip. My grandmother passed away two days prior to our trip. When I called, they moved my dates and shortened my trip to make the price stay the same, but said there would be an additional "hotel fee" of $648 for the Melia hotel in Nassau and stated this was a mandatory fee that was charged by the hotel. I have contacted Melia and they have confirmed that no fee was assessed by them and that only the original amount of my hotel stay was paid to them. I have disputed this with my credit card company and have been denied the request due to Cheap Caribbean stating that this "hotel fee" was paid to Melia and not refundable.

The reservations and excursions were wrong. The names and how many were going. When you call Cheap, the agent would never correct it themselves. There is another department that does that. It would take 2-6 days for them to process the correction. Almost every day there was a hassle with something that I had to correct, while on vacation!

I used CheapCaribbean to book a trip to Mexico. Sorting through resorts and packages was easy and so was booking. So easy it felt as if I was missing some aspect of it, but I wasn't. I had a lot of questions afterwards about the trip because I am a bit neurotic. All were answered quickly and thoroughly. A negative occurrence would be the excursion away from the hotel booked through CheapCaribbean was not actually close to the hotel therefore the promised transportation was not provided. The concierge said this is typical. I contacted CheapCaribbean and they were apologetic and refunded the excursion. I would use them again.

Booked a resort in Punta Cana, Dominican Republic. When we arrived, we experienced several issues with an unusable beach, no running water in our room and service problems. Hotel did nothing but alerted us that there is a Cheap Caribbean representative there every day. We met with him and he was nice but really did nothing to mediate for us with the hotel. His only purpose is to sell us excursions. After 3 days of no running water, they told me they would get me another resort. They then flipped representatives and had to start my whole complaint over because they keep no records. New representative tells me they really can't mediate any issues with the resort and they can't book another facility.

What does 7 grand get you? Booked an all-inclusive family trip to Punta Cana. We didn’t have too many specific requests, but one request was not to fly through JFK if possible because my autistic son will be overstimulated and likely having a meltdown there. We were told JFK was the only option, and hesitantly agreed, hoping we could prep our son for possibly being overstimulated at the airport and processing a social story with him ahead of time. Our trip is coming up next week, and I decided to contact the airline directly and ask about other flight options. It turns out, there is a flight that day which would not require going through the airport my son is so afraid to visit. An added bonus is that the flight leaves sooner and wouldn’t cause our entire first and last days of vacation to be consumed by travel as it is currently (so we really get 5 days of vacation for the price of 7).

We stayed in Mexico at what was listed on CheapCarribean as a 4.5 star resort. Paid for the most expensive room with a huge deck and a large pool on the balcony... that’s what we paid for. We got a small room with a jacuzzi tub. One that had feces and blood spots on the sheets. No air conditioning, and no hot water. Called the company from Mexico and talked to someone. They never called me back. The roof in one area was leaking and I slid and hurt my hip. I am 44 and in good shape. Not feeble for sure.

I have been using CheapCarribean for years and they never disappoint. I was reading some of the reviews and not sure what these folks are talking about. You get what you paid for just as described and if you call them they will help you find different flights that are not even listed on their site.

Buyer beware. Don't book the deal of fortune??? They don't tell you what resort you're staying at until 3 days prior not 7 and by then it is too late to back out even with the extra cancellation insurance. Expect a loss. There is a two night penalty. The "5 star" resort (Breathless resort and spas) they gave us had nothing but scathing reviews from cockroaches, mold, foul odors, bugs, dirt, non working air conditioning and refrigerators and more for the last three months on their own site. These were not the reviews on the site when booking the trip in January. Their response? "Too bad, YOU were the one who chose that deal... Sorry there is nothing we can do." Even though it was suggested by the agent I spoke to when booking it.

I booked a hotel with this company in Mexico. One month later they lowered the price of the exact same room by $1200.00 on their website. I did not want the $1200.00 back, but something would have been nice. After you pay them, the money is theirs. They would not consider it. I spoke to Timothy, a customer service manager and he read me their policies right out of the book. He spoke over me and continued to say the same thing over and over again. 0% customer service. Great way to get repeat customers CheapCaribbean.com. We will never use them again, and I will make sure everyone I know that they are about the money, not about the customer.

I booked our trip to Costa Rica with Cheap Caribbean, I just called the airline to confirm some things that we are entitled to with our credit card and found out that Cheap Caribbean took it upon themselves to use their own card “for my safety” to book my airfare!!! Because of that I lost the miles for this trip and I have to pay to check my bags!!! What gives them the right to do that! And who is now enjoying my miles! Last time I will ever book with them! Very dishonest company.

Awful business. I booked a vacation with CheapCaribbean.com and they told me if I purchase the insurance that I could cancel at any time. They said it would only cost me $75 to cancel. So I called back to cancel it because I could not make the vacation and they tried to send me to some insurance company! Now they say that I cannot cancel and get a full refund. This site is a scam! They lie! Bad business! Now I have to wait for them to call me back to cancel. Luckily I recorded the phone conversation that I had with the ignorant salesperson.

I found the agents friendly and found me the best deal compared to other companies. My travel experience, pricing, airlines, transportation and my destination turn out a 5 star experience at Punta Cana Dreams Spa and Resort. Plus they had a representative on the property. Couldn't ask for more.

I booked a trip with CheapCaribbean. Once our flights changed and not for the better. The second time I paid for the upgraded special hotel deal that was supposed to get you all the benefits of the hotel. Well when I got there my two friends I booked with got the deal but I did not. We were placed in a separate building and told that CheapCaribbean was at fault. CheapCaribbean gave us nothing but a runaround and offered us some paltry amount on the next trip. I would never book with them again. They lost my business.

We purchased an all-inclusive trip to the Westin Playa Conchal in Costa Rica through CheapCaribbean. We purchased the round trip transfers as part of the trip for $281.52. Amstar, the third party company that provided our transfer took us to RIU, the wrong resort, which was in the opposite direction of the Westin. Our flight arrived in Liberia at 1:00 pm so we planned to have a late lunch at the resort and spend the afternoon familiarizing ourselves with the resort property. As it turned out, we did not arrive at our resort until late afternoon. We were in the van for several hours and were not offered a bathroom, water, or anything to eat. We missed lunch and lost a half day of our vacation. We contacted both CheapCaribbean and Amstar by phone and email. They were nonresponsive. No refund or partial credit whatsoever. Buyer beware.

They fixed the problem by giving us flights on another airline at similar times. I had posted this review on Twitter and was contacted by a customer service agent who really seemed interested in my story. She not only got my issues fixed she did so within a hour or two from when she saw the post. Big shout out to Stella. I will use them again even with this hiccup. I may hesitate to choose a United flight though. I have contacted them still to get their side of it but haven’t heard anything back.

This was my first time using CheapCaribbean and I must say I absolutely loved it! I will be using them again, please don't let the bad reviews scare you off. Everything was wonderful. I can't wait until my next vacation!

We have used Cheap Caribbean twice to travel to 2 different locations in the Dominican Republic and was happy with the service and price. The only advice I would give is to check the distance of the airport to your location because they use the cheapest airfare and it can sometimes be a distance to travel, but I don’t think that’s different from any other booking site. I felt I was taken care of with transfers waiting with sign at airport on time and with reliable transportation.

I am a travel agent who booked an all inclusive vacation for some clients. When I started the booking on their website, I noticed that their form was not saving my agent info. I called and was placed on hold for 63 minutes. After finally reaching someone, I was told not to worry about it. It was a glitch in the system. The woman told me to just send the information via e-mail to their agent customer service email address. I did that, 4 times so far. I also emailed their consumer customer service email address, 3 times so far. I called twice, the second time I was told by Bob that the matter was being "escalated" and that I would receive a return call that day. That call never came.

This company is owned by Apple Vacations - Apple Vacations offers better rates and better service. CheapCaribbean offers a price match only if you call back within 24 hours of booking. This is misleading. I ran into an issue where I found a cheaper price. Called them back within 24 hours. I was put on hold give then option to be called back - when they called me I was driving and could not take the call - when I was able to call them back I was told it was beyond the 2 hours and they would not give me the price match. In addition to this issue I was given an account manager at time of order once I booked it. I no longer could talk to him. Needed to go to customer service which was a nightmare to deal with.

This review is to help the reader understand that once you pay CheapCaribbean, they will keep your money whether or not they can provide you with the promised trip. We purchased a trip to the Caribbean. The price was OK, but nothing to brag about. Unfortunately, due to the ensuing hurricanes, the hotel closed down. The trip could not have been taken. So, we asked for the money back. Not-so-Cheap-and-really-stinky-Caribbean said that the money will not be returned and only available as a credit that will expire shortly.

My husband and I booked a trip in Aug to be taken in Oct. to Paradise Island in the Bahamas. This was a dream come true for both of us. We stayed at the Comfort Suites, to have access to Atlantis, which was wonderful! Here is the problem, two days before our trip we received an email saying that they were just notified that the pool at the hotel was under renovations. I immediately contacted CheapCaribbean because I have a medical condition that prevents me from walking long distances daily and I need the pool for resistance therapy which is crucial for my pain level and walking ability.

Last year my daughter began planning her 30th birthday celebration vacation. She researched every aspect of the trip and when a colleague suggested Cheap Caribbean she took the recommendation and reached out to them to plan her once in a lifetime trip. She booked the trip and everything was wonderful. She was traveling from Rochester and I was traveling from the NY/NJ area to meet in the Montego Bay airport 3 days before her birthday. All was perfect until the week of the trip. Hurricane Irma was scheduled to make landfall in Florida on Saturday, September 9th and luckily there was enough time for me to reroute my flight.

Hello, so I recently had a group trip planned for Puerto Rico but unfortunately the area has recently suffered serious damage by two consecutive hurricanes which left the island unable to accommodate guests at this time. I had booked the flight and hotel through CheapCaribbean.com and got in contact with them days before the hurricane hit the island and asked about being refunded my deposit as it was clear that area would not be able to be visited any longer at this time.

We booked vacation with CheapCaribbean September 3rd to September 7th in the Dominican Republic Punta Cana. Hurricane Irma hit, we were evacuated six and a half hours away to Santiago. Our group leaders from the resort was calling CheapCaribbean trying to get someone to be responsible for me and my friend and CheapCaribbean pretty much said we was on our own. We ended up having to spend three more nights and pay out of pocket, had to rebook our flights ourselves. I know this was all due to Hurricane but when you book with a travel agency I feel they should be there for you and try to help you in any way they can and this did not happen at all.

I had a trip planned for St Maarten since May - with a partial payment. Now, since IRMA hit - the resort I was booked for received heavy damage. I inquired about my stay - to Cheap Caribbean, and the response I got was that the resort I was going to would not be ready for my dates of travel - nor would the island. I had no desire to go elsewhere, as I was intrigued with the "airport" and wanted to view the beach and the planes making their approach very close to the beach!! I inquired about how long of a wait, and this place wasn't taking any reservations - up and to the "May" of 2018 (which is when my year would be up). I simply asked for a refund - so I could just rebook, when the resort was rebuilt. Cheap Caribbean said I could only get a credit from the resort and the airlines - no refunds!

In May 2017 my now ex husband went on Cheap Caribbean to purchase a 7 night w/ flights all inclusive vacation for us. I paid half the trip with my credit card and he paid half with his card however, we broke up the end of May and I called 6 times to cancel my part of the trip. But because my ex was the primary on the reservation, they said he had to call in and cancel my part of the trip. And because it was a bad break up due to a crazy alcoholic man that I begged to cancel to get some money back.

Book a trip to a all inclusive place in Los Cabos. The website says "all inclusive, included tips and services" tips were demanded in order to get service, extra charge at check in for our service and $ for top shelf liquors, half of the resort was closed for renovations, we weren't informed by this company.

I contacted Cheap Caribbean because I was supposed to have my luggage free at the airport and I didn't because they decided to use their credit card. I called them and they was rude and hang up the phone at me. I send them email. Never reply. The worst company to deal with. When I needed to book yes they will be there for me. I went to Montego Bay Jamaica and I stay in the hotel name Riu Palace Tropical Bay in Negril. They said it had a club and is not true and also they said they have babysitter. I never see it. The hotel is not that bad but they cook the same food for all the 5 days I was there...

I am writing this to make sure others don't get scammed by this company. I recently traveled to Mexico and booked an all inclusive package at the Grand Oasis. I was told it included 17 restaurants. Come to find out while I was on vacation there I wasn't allowed entry into some of the restaurants and there were 25 on this resort. What cheap Caribbean didn't tell us was there are 3 resorts on this one property I paid for all inclusive and it only included about 60% of things on resort. They are scamming people on these packages. I was never told by the sales person this package did not include about 10 of the restaurants on resort. Air conditioning in room barely worked. I will never use this company again and can not see how they can sell this package as all inclusive.

We booked a vacation to a certain hotel, after an hour we realized we have to change our dates, we call back to CheapCaribbean and the sale rep. gave us a different option saying it is in the same location and the same hotel quality. We trusted her and booked it. When arriving to the hotel we were shocked by the quality of the hotel - not even close to what we order at the beginning and the location was completely different.

I work all the time. I took 5 days off work and went for the first time by myself to DOMREP to a supposedly 5 star resort (Bavaro Palladium). Whilst there my first two days I was starving and in my room. Why? Because the first evening I was tired of hearing screaming kids so I walked outside and was cursed at and threatened by their drunk parents, I went back in. The second day 3 large women also drunk started talking trash and calling me names. I was in shock and told management, they moved me to a disgusting lower premium room that took 8 hours from start to finish in the lobby and waiting for the manager.

Let me just say up until the day I left Florida I had not experienced anything wrong with this company. The hotel was not up to my standards but that wasn't the worst of things. They had prom in the hotel 3/5 nights I was there. Loud music, teenagers thru the halls all night, couldn't leave the room. It was so many people everywhere. Didn't enjoy my trip at all. I was totally disappointed. Get back to Florida. Spirit has delayed our flight home. Not once but 3xs then finally just cancels it. So we're stuck in Ft Lauderdale and we live in Tampa. No that's not CheapCaribbean's fault but the way I've been handled since is. Been waiting weeks for a refund for a partial flight that was supposed to take 7-10 days. I can't describe the feelings I've experienced on this trip. Anybody willing to listen I will tell how displeased I am. I DO NOT RECOMMEND USING THIS COMPANY!!!

Stay away from the cruises to Cuba from CheapCaribbean if you were born in Cuba. Even if you are US citizen and carry a United States passport you will encounter trouble with them. I purchased a cruise from them this April from the for July the 4th. When spoke to them I told them very clearly that I was Cuban born. Well it turns out that they sold me the wrong visas. If was not for the cruise line when tried logging to get my Docs I had to call the cruise line and the lady was the one that told me that the visas they sell are not good for Cuban born people. So I called CheapCaribbean since I am 4 month ahead before the cruise to cancel. The lady that sold me the cruise did not answer me and had to deal with another agent. I explain what happen and she admitted that it was not my fault and that she was going to cancel my cruise and give me a complete refund.

I am writing to say we are very dissatisfied with Cheap Caribbean. We have booked several vacations with them and never had any problems. Great vacations, no problem. Crappy vacation with issues big problem. Cheap Caribbean like any other company is getting a kickback from working with and selling vacations for these resorts so for that reason they should be responsible for their part. The resort was Bahia Principe Ambar Blue in Punta Cana. We purchased an upgrade for an adults only resort and it was not. In my world this is selling a false bill of goods. We made several attempts to contact Cheap Caribbean with our issues during vacation and got nowhere with them or the resort they are working with. We simply wanted our upgrade refund and they would not work with us. The whole vacation was a disaster from start to finish.

This is my 3rd time booking with them and I must say that it will definitely be the last!! Please spend time and do your research. I am paying them MORE that if I were booking directly with the hotel. I called and asked for an upgrade on the room I booked and/or the possibility of adding 2 add'l. nights to my reservation. Not only did the customer service rep get snippy with me, the answer was NO. I will be staying at the Iberostar Cancun for my upcoming trip and apparently their rates have changed with the hotel since I booked. Regardless, since I booked, why can't you honor my rates?

We always use CheapCaribbean.com when traveling to Riviera Maya in Mexico. They ALWAYS have the best prices for all inclusive compared to other websites. We have traveled there 3 times and are going a 4th time this summer. They made it very easy to book all your hotel, flights, and extra activities. I'm not sure why people have the negative reviews because we have always had a WONDERFUL experience. They take care of your flight and hotel reservations. We have never had an issue. The hotel always knows our arrival times is ready for us when we get there. They even know what time our departure flight is and makes sure we have a ride back to the airport at the correct time. I did see some reviews where people complained about flight issues. If you have a flight issue (we have NEVER had one) you should call the airline not Cheap Caribbean as the flight issue is the airport's problem.

You get what you pay for, sometimes, but these people are useless. When you order your vacation they try and sell you "insurance", who needs insurance when they never tell you about ways to upgrade your airline seats or that you may need transfers at a foreign airport. Cheap Caribbean only wants to sell you their services, never tries to help you the customer. Then trying to contact them, "we will get back to you in 24 hours". Nice customer service. Do yourself a favor, go elsewhere, buy a vacation from the hotel or the airline, bypass these folks. They are clueless!

We paid extra for a short duration flight, early arrival to our destination. They notified us of a flight change, put us in a flight schedule with 3 hour layover. Called to get COMPARABLE flight schedule and was told they have no control over flights. I asked if I could contact airline direct, was told CC buys in bulk so airline likely won't have my ticket info. I called airline anyway, and they happily corrected for me at no charge. I WILL NEVER AGAIN USE CHEAP CARIBBEAN. THEY ARE USELESS.

So, I will just start by saying that I normally don't write reviews, but due to the WONDERFUL customer service I've received just in the past day, I felt compelled! I was SUPER skeptical to purchase my vacation package with CheapCaribbean.com for the main reason you're probably on this site reading the reviews... I read some REALLY bad ones. As one would when they are about to drop some serious money, you do your research, cross your fingers, and hope for the best. When I clicked that submit button on their website, I got a little tingle of nervousness... BUT checked my email and had instantly received a confirmation email with all of my vacation details! I then realized that I forgot to type in a promo code to get $75 off --- SHOOT!

I am writing only because I recently viewed a commercial for Cheap Caribbean, and I realized more people will be likely putting themselves at risk thinking they are buying a fantastic vacation. In 2012, I booked a vacation package through Cheap Caribbean for myself and my boyfriend. We flew out via JetBlue and that part of the trip went well; however, the shuttle service provided in the vacation package responsible for transportation from the airport to the resort had an accident. The shuttle driver drove recklessly when another driver attempted to pass him. I woke up in the hospital. My boyfriend told me we had done a 180 degree turn and flipped. As a result of this accident, the right side of my head was split open and my back was broken.

We have always booked our vacations 2-3 times a year through another vendor over the years and have always had a great experience and usually stayed at an Iberostar Resort. We decided to take a chance and find a "better deal" through Cheap Caribbean. We booked a vacation this year to Jamaica with the Deal of Fortune which you don't know what you are getting until 1 week before the trip. All of the hotels showed 4-5 star rating and Iberostar was one of them so we assumed that they were all about the same. We were told 1 week before the trip that we are staying at Sunscape and went online to read all of the reviews and noticed it had the worst reviews we have ever read. I called Cheap Caribbean and asked to switch hotels and they said that we would lose the land $ (hotel stay) which was over $7000 if we changed PLUS $50 per person fee to change the hotel.

This was the fifth trip using their service. In the past they sent us to a resort in Puerto Plata called LIFESTYLE. This year on two separate occasions talking with their agents they pushed us into going to a new resort that they represent. The resort was SUNSCAPE and as the agents explained it was a step up from LIFESTYLE. IN ONE WORD I'LL DESCRIBE OUR EXPERIENCE IN DEALING WITH CheapCaribbean and their recommendations. MISREPRESENTATION.

On December 9th myself along with my brother, and a good friend of ours, and his girlfriend flew out of JFK airport to enjoy what we hoped would be a beautiful 5 day vacation in Puerto Plata Dominican Republic. What we actually experienced was nothing short of traumatic. Upon arriving at Sti airport we located Amstar for our transportation to the hotel. We set this up through CheapCarribean (CC) thinking they would have our best interests in mind. Once again we were severely mistaken. This is where the lies began.

This is the worse company ever. We were scheduled to go to Jamaica and then Hurricane Matthew came around. We tried to cancel or move our dates many times. They will NOT refund our money or change our trip. We have a disabled son. How dare them think that we will travel to a little island that even though it was not directly hit lost power, no swimming in the ocean etc. I am going to have to contact an attorney if this does not get resolved.

Dec. 4 2016 - Beware of using cheapCaribbean. Was under the impression that CheapCaribbean would get me a good price without compromising quality, boy was I wrong! The representative on the phone told me it was a really nice property. I think CheapCaribbean lives up to its name because you get exactly what you pay for. The internet did not work. Could not check in at home with family. The food was either excessively salty or had no flavor. None of the Ingredients was looking step only the name of the food. Old Box TV with fuzzy picture. No movie channels. Bedding was old, worn thin and in need of replacement. Room had a musty smell. Paint chips falling on the exterior and in to plants beds. Pipes exposed behind a flapping door. Old fashioned key to open room door got stuck and sometimes took 5 minutes to get in to room.

This is the second time that my husband and I have had a vacation using CheapCaribbean.com. The resorts in both cases were great. The prices were VERY low. The resorts were all inclusive. We will use this agency again when we wish to go to any Caribbean destination.

We booked a Cancun, Mexico package through CheapCaribbean and they insisted that we also prebuy transportation with Amstar from and to the airport - it turned out to be a scam! DO NOT BOOK YOUR TRANSPORTATION WITH AMSTAR - they will ** you if you don't attend their timeshare like they did to us. We booked ours through CheapCaribbean (another mistake) and they charged us $74 for shared airport transfer (individual cabs take a maximum of $25 each way and SuperShuttle is even cheaper) but we bought it anyway since we thought doing it all together will be better (we were so wrong!); They require you to 'report' thrice at their counter before the pickup (day 1, day of pickup minus one and on the day of pickup); the first two times are done to ensure they have time with us to bore us with their timeshare holiday.

I've taken three trips through CheapCaribbean (Jamaica 2009, Costa Rica 2015, and Cancun 2016) and I have not had any problems whatsoever! I never had to call customer service because I booked everything on their website and like I said never had any problems. Rooms were all nice. Everything was great and CheapCaribbean made it cheaper and easy! The only reason I'm writing this is because I googled CheapCaribbean to book my next trip and saw all the negative reviews, I am shocked! Don't be discouraged, they are great.

Because of Hurricane Matthew the hotel we stayed at wouldn't let anyone swim at the beach any of the days that we were there. I called CheapCaribbean and they told me that the hurricane didn't affect Puerto Plata but I had a letter from the hotel asking us to take in balcony furniture because the hurricane was going to hit us. I emailed letter to CheapCaribbean and then they wanted to give us $100 of future vacation. We had 2 people and for all 5 days we couldn't swim. That's $10 a day per person. The trip was over $1000. I know that they don't control the weather but we should be taken care of. They can keep the $100 coz I'll never use them again.

So before booking through CheapCaribbean.com, my husband and I were extremely reluctant after reading countless bad reviews. The savings were significant enough for us to make the decision to go for it, despite the fear instilled from what we read. First booking, AMAZING. Not a single thing went wrong, and the customer service was top notch. The resort was incredible and was featured as the deal of the day, so what should have been a 2400 dollar PP resort (flights included), ending up costing us 1700 PP. After having such a great experience, we decided to go for it again! Our second vacation surpassed the first. Extremely great deal, wonderful customer service, and a drama free booking. We figured at this point, maybe we should think twice before booking for the third time. After all the terrible reviews, something bad is bound to happen right!? WRONG!

I and my partner have waited 10+ years waiting for a vacation. We get together Credit cards to buy our "dream" vacation. We arrive sept 21, thursday. After a very long trip from airport to hotel, we are received directly with SUN CLUB PROMOTION. We are exhausted but don't want to be rude. After 2 hrs of listening to a sales pitch we are finally cut loose with a arrangement of the following morning: BRIEFLY get into the presentation. We were happy with the hotel.

We booked our trip at night and it was for $919.72 all inclusive, including airfare. We get a phone call this afternoon asking for another $240.00 or they would cancel our trip (Jeff from Cheap Caribbean). I said "No correct the problem on your end or give us another trip for the same price." I said "We are not canceling nor giving you any more money. We already paid in full." They refused and ended up canceling our trip. Not even an apology or tried to correct the problem. They are SCAM ARTISTS. DO NOT USE THEM.