CheapCaribbean.com Reviews

They also made an error with the $500 excursion I pre-booked. They said we took the trip when we weren’t even in the country. They tried to put the blame back on the hotel. But of course the hotel pushed it back onto Cheap Caribbean since we booked our trip through them. If you want to spend five hours waiting on hold and being disconnected several times along with getting the runaround? Then this must be the company for you. I will never use this company ever again. And I’ll make sure everyone I know hears about it.

My husband had a heart cardiac procedure prior so, Due to medical issues we could not go. I did not want to take the chance to travel so quickly I called on April 20, 2022, to cancel. The trip got rescheduled again around the same time on April 27, 2023, to go again. But my husband became ill again with a cardiac issue. I won the same time this year 2023. So this thing is not coming to mine, having to travel when you dealing with the hospital dealing with medical issues to having to call or cancel, or let alone going up an airplane.

In June of this year when everything calmed down in my family I called and they told me to send the request for them to extend the credit. Send my boyfriend‘s number in an email and name new dates and destinations to the customer service with algvacations.com no one responded in June so on July 25 I called again and spoke with a lady named Joanna, she advised me to do the same thing synonym email with the request of extension for Credit and send it to her personal email for the company with the company and also with algvacations.com customer service. I did again second time. No response. August 14 called again, spoke with Edgar. He told me he advised me to do the same thing again send an email to reservation@cheapcaribbean.com and send my name reservation number, and desired location, with a medical letter from the doctor to show why my husband couldn’t travel, for credit extension no response again.

So yesterday September 27, 2023, I called again this time I spoke with three or four people they still gave me the running around, Murry told me she could not help me. She’s going to transfer me to a Post travel department for the credit and she’s going to explain everything that’s going on before the transfer to Cool so she did transfer the car when the person came on the line telling me that it’s out of her control. She does not see where they do a response. I said, "Ma’am why did you enter the car when Murry said she’s going to explain everything to you and now you are saying you cannot do anything about it," again the running around. So she transferred me to a reservation to make a reservation again and then they will use the credit from there. I know that’s going to be another waste of breath, but after I argued and became upset, I said OK.

Now, Juan picked up the phone in the pre-travel department. That is a win. Juan basically told me you were not going to get the credits they cannot extend it for me because you called after May 23 keep in mind people the original date was supposed to be July August 2021 to travel to Dr. Another told me that my expiration date for 2023 was May I did not call prior to that to cancel. Want to request an extension due to my husband‘s medical cardiac ordeal. Even with the medical letter that was requested, they are still unable to extend the credit.

Now I am really angry and pissed off. Why in the world for months all these colors all these employees been giving me the winning around that I could get the credit reinstated to travel for my wedding anniversary 21, 22,23 and As I’m trying to schedule it now for April 2024 and they told me no, this is over $3000 just like that when I steal from people. The last employee representative basically told me ma’am you will not get that credit or money or utilize anything with that money.

When it’s time for them to take your money, they will take it and charge your card. However, when you need the service for anything else, whether you email called you would wait at least 1 to 2 hours in the line before you can speak with somebody. 2nd) They tell you to send emails they never respond never reply to your email that is disrespectful thieving people out there. Who would NOT like to enjoy vacation time PAID with family? It’s like they are telling me your husband could not go, but you could go with your kids when my husband is sick celebrating the anniversary without him and who would take care of him? I just don’t understand this company. These people and I need something done about this.

Our original package was for 9/1-9/5. However, we left on 9/3 because we were so miserable. We had to pay out of pocket for a separate flight home. We were originally in room 4033. However, the elevator dropped and broke WHILE WE WERE ON IT and we went to the front desk 3 times asking to have our room changed and finally after 5 hours they moved us to room 4135 on the other side of the resort so we didn't have to use that elevator again. They did not apologize for anything & were very rude to us. The elevators had no air conditioning so we were drenched in sweat each time we used it.

When I called the number for room service (803) they told me to call 819 & hung up on me. All the room service food was served cold & never hot. Every time we asked for cold water they gave us hot water bottles & told us that if we wanted cold water we had to go to the pool bar to get it (which is about a 10 minute walk & closes at 7PM). They only gave us sheets on our bed with no blanket so we couldn't sleep comfortably. The floor in our room was dirty & filthy. Our feet were black from dirt. The patio chairs were propped forward & locked into that position so you couldn't even lean back to relax. I asked for toothpaste and they very rudely told us to go buy some at the gift shop.

When we got hungry we realized that ALL the restaurants were closed and our only option was the buffet. The buffet was disgusting. It was covered in flies and had been sitting out for hours. We could barely eat it. When we got drinks from the bar at the pool, they barely put any alcohol in them. They NEVER cleaned our room. They left everyone's dirty dishes in the hallway for days at a time in the severe heat causing flies to gather in the hallway. When we went to the front desk to complain about all of this, the manager did not apologize or try to make us happy. They were very rude and basically told us "too bad".

We were so unhappy & miserable that we booked an early flight home. This was our first vacation in 3 years and it was the worst vacation I've ever been on. I cried so many times because we spent so much money on this and we won't be able to go on another vacation for years because of it. It was truly a nightmare for both of us. NEVER USE CHEAP CARIBBEAN OR GO TO ANY RIU HOTELS. YOU WILL REGRET IT!

They changed the reservation and were absolutely no help to us. We had 2 choices, accept the new resort (which was over $450 less per person) or get a refund credit. With the insurance we took out they would refund trip minus the cost of insurance. We tried to rebook at a resort of our choice, we gave them 3 options. They wanted over $1000 extra for a comparable resort. No help, customer service, or compassion. I used Cheap Carribean several times in the past, NEVER, NEVER AGAIN.

I come to the airport thinking that I can probably speak to someone and that I’ll still make the flight early. But it turns out I was never assigned to the new flight with the person I was traveling with. I was frustrated because we had to wait at the airport for 6 hours for my original flight time. I finally found a number to get in touch with cheapcaribbean and there was nothing that they could do because the 6:54am flight was already sold out and there was 26 people on standby. It was ridiculous because we were supposed to be on that flight.

The trip was already a short trip and we spent the entire day at the airport then another hour from Cancun airport to the resort. We were exhausted and couldn’t really enjoy our first day because of the flight change. Then we asked the hotel if it was possible if we could stay an extra night but unfortunately there were no more rooms available. At the airport I kept calling cheapcaribbean to see if there was anything they can do. They kept telling me to send emails on the situation and when I would try to send the emails I kept getting a blocked message. We really had to enjoy what we could with the amount of money I spent. I should of received a refund for the flight or for the night at the hotel. They’re only refunding me the $200 flight change fee. Horrible experience.

I called back and was put on hold for 2 hrs!!!! For them to come back and say it was THEY ERROR-and they will fix it, but have to wait on the hotel to respond. The next day I called back. I was on the phone from 9am to MF 4:17pm with the back and forth, putting me on hold saying the exact SAME THING. “We waiting on a response.” So I requested a refund since they was not gone resolved it. Again another hold time waiting on the manager to reply back! So right now-we HAVE NO REFUND AND A RESERVATION SOMEWHERE WE NEVER HEARD OF!!!! $1500 just gone and we supposed to leave in 6 days!!!! I don’t want any credit. I WANT MY MONEY BACK SO WE CAN BOOK ELSEWHERE!!!! NO MANAGERS TO TALK TO! And idiots that can’t resolve ANYTHING! Thieves and SCAMMERS!!!! NEVER AGAIN.

I was not on the internet for more than 5 min so I knew this price was current. If I was on the screen too long it would have given me an error saying I was idling too long. "Please start your search over." The only explanation customer service agent could give me was prices change randomly throughout the day. I do understand this as I have previously booked with Cheap Caribbean. I just didn't understand why their website was showing one price but when I called the customer service phone number they would not match what I was seeing on their website. I also asked if there was a supervisor or problem resolution number and I was told there are no supervisors at Cheap Caribbean? Was not given the option to speak with anyone to resolve the issue I was having.

The next day I called back and I spoke with someone and I emailed my screenshots of the screens showing the price I was seeing the night before. They responded by saying that they had no way to prove that my screenshots for the new resort and it did not show flight information (even though I was not asking for a change in flight) only wanted to change resort. They also stated that my screenshot was not time stamped which I did ask them why can't they look back on the comments from my all of my previous calls? I talked to several different agents. None of which were able to help me. It should show that I called to change my resort and the agent was not seeing the same price I was.

I guess when you are dealing with companies like this you are just supposed to know all of these little details of documentation. Instead of standing behind their name and making good on this, they take no accountability. They push you back and forth from one person to another. Nobody knows what is going on, why their website showing a different price than their agent see, and they are not interested in keeping your business or their customer service. They truly do make you feel like you are just a number. I would advise booking with another travel agency that is more reputable.

Hounded ENDLESSLY by Amstar which was not disclosed by CheapCaribbean - at the shuttle at the airport upon arrival for 45 minutes while the shuttle driver stood there, upon check-in at the hotel again another 45 minutes, then called our room every 2 hours EVERY DAY - every morning and afternoon to try and get us to schedule an appointment with them!!! Paid for private shuttle to and from the airport - crammed into a 15-passenger van...took pictures of everything and filed a complaint with the Better Business Bureau including pictures. This was a horrible trip and I wouldn't recommend them to anyone - their customer service is deplorable and you don't get what you pay for. If I could rate zero stars - I would.

My girlfriend and I booked a weeklong stay in Puerto Vallarta Mexico through CheapCaribbean.com. We booked a European-style package meaning no food or drinks included since we don’t drink a lot. The airfare and hotel were fine. We also booked transportation to and from the airport as well as a Marietas islands snorkeling trip through CheapCaribbean.com. CheapCaribbean is owned and run by Apple vacations LLC, and a company called Amstar coordinates the activities and transportation in Mexico. Amstar also books tours and activities through a company called Vallarta Adventures.

We had 2 issues with our trip: We were not satisfied with the snorkeling trip as I will explain below and Amstar did not pick us up from our hotel to go to the airport. We were told there would be an Amstar representative at our resort. There was no representative. We were told by staff they usually come for a short time in the morning but when we woke up early to catch them, they were not there. Amstar and Apple have absolutely no support and when you call the 800 number for help, you can only speak to offshore call centers that can’t really do anything but listen to you complain and say they are sorry, an unpleasant interaction for both parties.

We filed complaints with post-travel at Apple which is a call center in India by the sound of the agent's accent. Very nice staff who are there to take your complaint and forward it to apple, which then decides to either escalate the case to someone who can actually help or reject it. Then it's up to these poor Indian guys to take all the heat and apologize for Apple's poor business practices. They told us that Amstar was unresponsive and there was nothing they could do.

Apple should have just refunded us and taken some responsibility for doing business with a poorly run company like Amstar. The snorkeling trip was straight-up false advertising, and the transportation was paid for and not even provided! Apple has completely closed all lines of communication, both email and phone, and just pay these call centers to take the heat so that they don’t have to have any contact with furious customers. If I was in the Philly area, I'd try going to their HQ in newton square PA but I'm sure that would be a waste of time also. After some searching, I found that they also have a declaimer on the site that they don’t take responsibility for false advertising, definitely the first red flag that you should not book anything through Apple or subsidiaries.

Here is the description of the snorkeling trip on cheapcarribean.com: “Visit the volcanic Marieta islands made famous by Jacques Cousteau. Snorkel, kayak and explore the wonders of this unique ecosystem and rock formations that make this an experience to be remembered for a lifetime” What the trip is actually like: Wake up at 5:30 am to get to the port. First bad sign, the entire time the boat is underway, they are blasting party rock from the early 00s. Think “party rockers in the house tonight…”. For hours… they suggest to ride up top if the volume level bothers you.

we arrive at the islands and are required to wear lifejackets so no free diving, whatever national park rules. Then we are forced to swim in a group of 40 or so, for about 10 minutes and get back on the boat. That’s it. 10 min of swimming around in deep jellyfish-infested waters where you can’t even dive to see things up close. Then the boat circles the island and we leave.

Kayaks are a lie, secret beach is a lie, even the snorkeling is pretty much a lie. We then cruise on the party boat for an hour or so to a private beach. The whole time blasting party rock with an open bar of cheap liquor and beer. neither I nor my girlfriend drink so that was completely wasted on us. Music blaring the entire time of course.

Then we arrive at the private beach where we have to spend another hour or 2 with nothing to do but drink or ride on speedboat towed, banana rafts (And of course the party rock, they have speakers up and down the beach). I would have loved to go snorkeling at this beach which would have made the whole thing a little enjoyable, but can’t do that because of speed boat traffic from the stupid banana boats. At this point we would have gladly paid to take a taxi back but there are no roads to or from this beach. As if it couldn’t get any worse, Vallarta Adventures makes the poor crew perform karaoke and air guitar reenactments of popular funk and R&B hits with James Brown wig, fake guitars and everything. At least the lead crew member has a great voice, just a shame he has to do these ridiculous skits. This not only wasted an entire day of our vacation but also a night since we had to get to bed early.

Apple should take responsibility for their products and they should hold their partners to a higher standard but I guess that’s what you get when you book with budget sites. Both these companies exist to take tourists' money and provide the bare minimum of service and I’m sure their workers don’t see any benefits of this profiteering. Then each company can say it’s the others responsibility and once they take your money, it’s not coming back whether you receive the product you paid for or not.

My advice to anyone considering a budget vacation would be to go to a site like cheapCaribbean.com and find the flight and hotel, then book directly through the resort and airlines. If anything goes wrong, Apple vacations had insured that they don’t have to take any responsibility for the quality of the products or lack thereof since they only exist as a middleman. This was a good lesson in why you don’t use Apple LLC or any subsidiaries. We are only out a few hundred from it but it's hard to put a price on wasting an entire day of a short vacation.

I just wanted my money back for the transportation that never arrived and was ten times more than the local fares and a refund for the add-on package since it wasted an entire day of my trip. The parent company, Apple, would not refund me anything and simply offered me free transportation on my next trip with the which will NEVER happen. It took over six weeks to get this response and around 10 phonecall and more emails. Horrible company, Amstar was horrible, Puerta Vallarta adventures was horrible, and the parent company Apple is horrible to deal with. Do not get your vacation through any of these companies.