Booking.com Reviews

Unfortunately, this was a very disappointing experience from both the stay itself and the way the complaint was handled afterward. During my stay, the Wi-Fi was not working. When I called the front desk to report it, I was told there were "no guarantees" with the Wi-Fi. The air conditioning also did not cool the room adequately, and I experienced rude treatment from staff. On my final day, my key card stopped working after I went outside by the pool. I had to walk all the way around the building to get back inside through the front entrance. I am on oxygen, so having to make that additional walk was physically difficult and was more than a minor inconvenience.

Was overcharged $100 and got a run around when reported the overcharge. Was told to contact the property and property said contact Booking.com. It has been an extremely frustrating and stressful situation. I will never use this site again. I'm out of $100 and was refused stay with service animals.

I paid for my trip in advance. I booked 5 hotels. It seemed like I had to tell each of the hotels that I already paid each time when checking in. I was double charged on one of them. I noticed that the prices didn't match up. I called customer serves and sent them the proof. They denied it and the next day when I went back on Booking.com app I could see that they had corrected the price to what I was charged. I had my bank reverse the charge. I will.

I'm going to join the rest of the crowd here and give Booking.com a 1 star. I planned ahead and reserved my hotel back in June, two days before my trip in August I noticed that the hotel was significantly cheaper (by $100 for the two night stay). I tried to contact Booking.com before the actual trip, and had no luck with a response. When I got back I tried to do the price match guarantee with their own website, but they said since the trip already happened, they couldn't "honor" it. I even had screenshots of the hotel, same type of room, breakfast deal, etc. but they said it wasn't good enough. I will no longer be using this website, and neither should you!

I booked a hotel in old town Montreal. The day of my trip I double checked my reservation. It was for old town Virginia. It took me an hour to get ahold of a human. They said I was past the cancellation window and would not refund me. Even though the error was their fault. Customer service was not empathic or helpful. I Will never use this service again and I will recommend against it to anyone in speak to.

Two serious failures — I will never use Booking.com again. I am writing this review after two separate international trips where Booking.com failed to stand behind travel I purchased through their platform. The first happened in Madeira. I specifically booked and paid for an ocean-view room through Booking.com. When we arrived, we were given a terrible room with no ocean view. The room we received was simply not what I had purchased.

My daughter booked hotel honest mistake on Booking.com. The hotel she booked was Coastal Inn; we thought it was Coastal Palms, called Booking.Com the same day 8/9/26 to let them know wrong hotel. I was told I need to pay 200 dollars in order to get my refund 402.00. I told Booking.com I didn't have it. I received a email saying they don't give refund and scammed me out of 402.00 dollars. I call Coastal Inn to talk with management; they said Booking.com have the refund. They both are scammers in my book, but I blame Booking.com.

Very Disappointing Customer Service Experience. I have always booked my flights directly with the airline, and after this experience, I regret deciding to book through Booking.com. I booked flights for myself and my partner and paid extra to select our seats so we could sit together. However, on the flight departing from the United States, our seats were incorrectly assigned and we ended up separated, despite having paid for our seat selections. The most frustrating part was the lack of customer service. I could not find a phone number to speak directly with a representative. Instead, I had to deal with an automated chat system. After spending hours trying to resolve the problem, I was finally told that Booking.com could not help me and that I needed to contact the airline directly.

I rent a car from Booking.com, my first name was not matching the driver's license, rental company wouldn't provide the car, when I call them to cancel the reservation, I lost 2/3 of my money, and call to them was very difficult, not only they put you on hold, they also hang up the phone on you, stay away from them.

DO NOT USE BOOKING.COM. I attempted to change the dates of my reservation well before the 48-hour deadline because I became seriously ill. Despite repeatedly trying to resolve this, I have gotten absolutely nowhere. Booking.com has repeatedly disconnected my calls when I ask to speak with a supervisor. Westgate has not responded to my calls or emails, and Booking.com keeps telling me they cannot reach the property either. I did what I was supposed to do and attempted to change my reservation within the required timeframe. Yet I am now stuck in the middle because Booking.com and Westgate cannot—or will not—communicate with each other.

Terrible experience. They canceled my flight and never fix it. I contacted customer service probably 20 times in 4 days, and they didn’t do anything to help me; they just kept saying that someone will reach out to me, but no one ever did, and I wasn’t refund for my ticket!!!

I have been using Booking.com for many years. I am a Genius VIP level 3, and I had a bad experience in October 2024 where they did absolutely nothing. Now, in August 2026, another mess happened; again, they did nothing as always! The mistake was not mine; the company didn't have this in their policies, and no one knows about this new policy. Even the agent was surprised by the new policy. It seems like they do this to steal money without providing the service. So today my opinion about Booking is that I do not recommend it because their support doesn't work the way they say it does.

I accidentally booked a hotel in a different Waterloo city, but they didn't pick up my phone, resolve the issue. It was so frustrating. My advice is to book hotels or flights directly ,all these third party bookings are very frustrating, they don't care about you once the booking is covered.

I would give a -100000 stars if I can. I booked through Booking.com because the airline website had a waiting time. This was my biggest mistake! The airline changed their flight schedule and I had to rebook the flight to a different date. I called the airline but they told me to rebook through booking.com because they issued the original ticket. I rebooked through booking.com and they sent a confirmation email for the new flight schedule. However, I couldn't find my trip through the airline website when I went in to assign seats. So, I called the airline and found out that booking.com didn't issue the ticket correctly. After a week and 5+ phone calls to booking.com, I still don't have the correct ticket. I have different trips planned, so I HAVE to fly on certain dates, so this has been a stress. Do not book your flight through booking.com!!

Worse customer service ever. I was charged with the wrong room and multiple messages and calls were either hung up on or were given promised to respond and never followed up on. They won't intercept on their customer behalf with dispute with hotel on their listing. It's horrible. Worse I have ever experience. Never use their site for anything.

My wife and I have been loyal Booking.com customers for years, booking entire international vacations to Japan and Italy through their platform. However, after our recent experience, we will never use their service again. On July 23, 2026, I checked into a short-term rental booked via Booking.com in Rancho Cucamonga, CA. Upon entry, I immediately discovered severe life-safety hazards: mandatory smoke and carbon monoxide detectors were completely missing, leaving exposed ceiling wires. Additionally, there was no hot water in the sink or shower, and the shower had mold and missing tiles. When I messaged the host about the hot water, they took a full day to respond and dismissively claimed I simply "didn't know how to use the faucets."

Very disappointing experience with Booking.com as a hotel partner. We had a reservation that was cancelled by the guest. The guest never arrived, never stayed at our property, and we received absolutely no payment. The payment/pre-authorisation was not completed either. Despite this, Booking.com still tried to charge our property for the reservation. We formally disputed the charge and provided a clear explanation, but instead of properly addressing the dispute, Booking.com refused to resolve the issue and ultimately restricted/blocked our property from receiving bookings. The most frustrating part is the lack of transparency. When a legitimate dispute is raised, Booking.com should investigate the actual facts and provide a clear explanation—not simply reject the dispute and penalise the property.

On July 19th I called Booking.com and made reservations for Aug 7th at the Seahorse Oceanfront Inn in Lincoln City Oregon. Paid with a credit card and got confirmation that all was good. We arrived at the resort on Aug 7th to find out that our reservation had been canceled, I drove 9 hours to find this out. There was ZERO communication after the confirmation email that everything was all set to go. Never again will I use this company for business or personal use.

Wish I could negative star Booking.com. They are impossible to get a hold of customer service impossible!!! And I am out a refund due to us and I will never use their service or app again! Just know if something isn’t right there is no getting a customer service rep or resolving issue at hand!

Hidden fees and our hotel needed up being $75 over the list price that wasn't shown until I hit submit. Supposedly on the fine print so scam of a company hurries the costs so the customer gets ripped off and it's too late.

I booked online for a Meridian Idaho stay at La Quinta Inn. It somehow switched my stay to Meridian Mississippi. The confirmation email only said Meridian La Quinta. When I got to the hotel there was no reservation and the hotel manager said this same situation had occurred to 4 other patrons this week. The hotel in Mississippi confirmed the same thing. Every time I reached out to customer service via email- there was no response and my emails came back to me saying ‘no such address.’ I have not received a refund or anything like it. Very disappointed. Do not use Booking.com!

I hade a car booking, confirmation is **. I booked it 13.04.2026. In the confirmation email, I had a checklist, and there was nothing about flight tickets, as I am a local citizen. When I came today to the Airport Enterprise car rental company, they refused me and didn't help because I booked a car through Booking. I called to Booking 442039788649. I explained everything above and guy helped me to book another car for tomorrow, but more expensive. He promised me a full refund from my first car booking. I agreed to pay more £250 for new booking.

I booked a room on July 30, 2026, at the Rodeway Inn in Florence Kentucky for a 2 day stay at a total cost of $164.02. Upon arrive the place the parking lot was dirty, and people were hanging out. I had court on that Friday, and I was from out of town and just needed something quick and simple and normally this place would not be my first choice, but it was quite a bit of things going on in the city, so hotel options were slim.

I have been trying to get a refund on a stay I COULDN'T stay at because YOU canceled it. You took the money from me but will NOT give me a refund. My refund is for $193. I need my money now! SCAM! My lawyer will be in touch!

Nothing but fraud on this website!! My plans were not finalized, and I reserved a hotel through Booking.com specifically because it stated free cancellation until 24 hours before my stay, which was not for another 4 days. Our plans did in fact change, and when I went to cancel my reservation, less than 24 hours after I initially booked it, the email I received stated that that reservation could not be cancelled and I was responsible for the full price. I contacted the hotel, and while they were very nice, said they could not cancel the booking because it was through Booking.com, which had purchased the room, and Booking.com would not speak with the manager of the hotel to resolve the situation.

The customer service side to Booking.com is non existent. I recently booked a four night stay at the Homely apartments in Torrevieja. The apartment was not as advertised. It was dirty, old and run down. The lights in the communal areas entrance, lobby, stairways were not working and as we were on the 4th floor can only be described as dangerous. There was only two small old air-conditioning units, one in the kitchen and one in the lounge which were inadequate. We were also informed that the bottle needed emptying every 30 minutes. The kitchen area was filthy and unusable. The apartment overlooked a building site which created noise and dust and was unbearable. We contacted booking.com immediately in the morning, the agent who took our call said under the circumstances we could check out and receive a refund for the unused nights.

Terrible service and booking failed but wasn't told. Now the flight price has increased by 40% and after 5 attempts and talking to AI bots, I finally found a phone number to speak to a real human who then also couldn't help. They said over the phone that they cannot guarantee flight prices. I'm very tempted to delete my account and just book directly with airlines and hotels. The whole genius levels is a scam as you can find the price, the same on other websites.

I have been a active traveler using Booking.com for several years and until I traveled to Scandinavia Countries. I have been more or less happy with their services. My experience in Denmark was horrendous and even after being home for a week I am still frustrated. Booking.com subs out to DanCenter Holiday homes and that company is a complete nightmare. There are inaccurate listings, refund policies, add ons for things like towels and linens and just really bad communication. Do not use b.com in Denmark, especially if your vacay stay is at a place subbed out to DanCenter Holiday home management.

Made a reservation in January for accommodations due to a conference in August. Approximately 2 weeks before my conference the location, Chase Corporate Housing, cancels the reservation stating they cannot accommodate due to and unforeseen mechanical issue. Won’t go into details about being informed by others that cancellations have been occurred by conveniently with some concert being in town and places charging more money for concert attendees. Received notification via email, no phone call in spite of last minute notification.

Bad customer service, and rental cancel last day when I was already on my way and Booking.com did not fix.

This review reflects the absolute ineptitude of this company's customer service. Someone is indeed laughing all the way to the bank, as Booking.com netted over 25 billion in profit for 2025. Upon calling by phone, one now is paired with a puerile AI "agent", who won't let you get anywhere without sharing a confirmation number. I was on hold for 30 minutes today. When I got through to a live person, they were inept at being able to see what I needed help with. I was then disconnected. Sent several emails with relevant information, and have had no response. I will be looking for another outfit.

I booked a hotel with Booking.com. I noticed a week later that the price dropped substantially. I filled out all of the paperwork for a price match. I called that same day and after holding on the phone for 40 minutes, the representative, who was impossible to understand, told me she couldn't read what I sent in. I re-sent it in. I called the next day, and this time the employee, who again was difficult to understand, told me they would not honor the price match. The dates and rooms were identical. I was put on hold for another 40 minutes to speak to a supervisor, and was not given the price match. This company is DISHONEST!!! I will never deal with them again!!!

I will never use Booking.com again, and the Super 8 by Wyndham in Sheboygan, WI, is an absolute disgrace. After a 5-hour drive, I pulled into the hotel parking lot only to be hit with a horrific family emergency. I immediately went in to cancel my stay. Instead of showing an ounce of human decency, the front desk staff was unprofessional, unkind, and downright repulsive. They could not have cared less about my emergency; their only concern was pocketing my one-night room fee.

I booked a hotel room through Booking.com and when we arrived at the hotel, booking.com card declined, after spending several hours on hold with them, we had to pay out of pocket $300+, they called and stated they was going to refund our money after we send them our receipt. Guess who's still waiting for the refund? Now they're sending emails wanting a bank statement??? I sent in a copy of that also which the receipt should be all the proof they need and I’m still waiting. After this mess is settled, I will not use their services again!!! Bad business and keeping a customer on hold for that long is outrageous!!!

I booked a room in June and received confirmation of the stay. The full amount for the booking was charged in July a month before we were supposed to check in. We check in at 4 pm on day 1 as instructed. By 1 pm the next day we get a knock on the door asking why we were still in the condo. Booking.com took our money and did not pay the resort which cancelled our stay. We had to find another place to go. Booking stated they will pay for the next place we stayed for the inconvenience but they have not responded to the invoice.

If I could leave 0 stars I would. They never sent me a confirmation email but took my money. I’ve called several times after being on bold 20+ minutes each time. 1 colleague was able to find my email & reservation but the others weren’t. Supposedly they keep saying they have to give me a call back within a minute. No one ever calls back and won’t let me speaking with a supervisor. I will be reporting them to the Better Business Bureau.

I booked a hotel stay and could not check in to the property because Booking.com did not pay for the room, I had to pay for another reservation and they refused to refund the original reservation. I tried multiple times to get support but I'm just get automated email responses and the phone support keeps hanging up after 25-30min of wait time, this company is a scam!

I booked a room on the Booking.com website which was advertised at $66. When I got the confirmation it was closer to $500. There is no answer and no resolve. Customer service said if I had a screenshot. SCAM ALERT. TOTALLY FALSE ADVERTISING. HORRIBLE CUSTOMER SERVICE. I WILL NEVER USE THAT SITE AGAIN.

Avoid Booking.com — Their practices feel deceptive and deeply problematic. Booking.com openly scammed me. I booked a hotel through Booking.com in May 2026 and paid the full amount of $296.96 on May 14th. After they had my credit card information, they charged me again on June 10th for an additional $116.98 without authorization.

This is the absolute worst customer service I can imagine. I am actually fascinated by it as a business process in 2026. I bought a flexible ticket and needed to extend my stay. The only way Booking lets you change your flexible ticket is via chat (e.g., not via an automated booking engine like a normal, modern business would have). I reached out 72 hours before my flight and was told that the system wasn't working, and to try again later. I reached out again 48 hours before my flight, and was told it would be escalated. I then received a call 23 hours before my flight from the Tier 2 support team, and was told that it was too late to change my flight (less than 24 hours before my flight!) I explained how this was insufficient, and was told that my issue would be escalated to another team.