Booking.com Reviews

I recently looked at the Metro Plaza Hotel on Booking.com. The information provided met all my needs: microwave in room, tea/coffee in room, tour desk, free Wi-Fi and luggage storage. Trouble is it's all completely false! I booked this hellhole directly after reading Booking.com info. I have contacted Booking.com several times to inform them the information on their website is wrong. They have ignored all my emails and continue to display false information. Please read what happened during my stay. Read my whole review!

Using Booking.com, I tried repeatedly to book a hotel for 2 nights, but only 1 night was booked. I emailed Booking.com and was told that the hotel did not have a room for the second night. I was never notified during the booking process that a room was only available for the 1st night. It cost me 10 Euro to cancel, and then I saw a $101 charge on my credit card for God knows what. I have emailed Booking.com asking what the charge was for but have not yet received a reply. The website is, in my opinion, deceptive. Why confirm a room for only one of the nights requested and then require the cancellation fee when you can't provide what was originally requested?

I booked two hotel rooms on South Padre Island using Booking.com. The reservation was a month in advance with a required cancellation of 48 hours prior to arrival. Two days after booking the reservation, we had to change our plans, so I called Booking.com and cancelled the reservation. I received an email confirming a no cost cancellation of the two rooms. Two days after the reservation's start date, my credit card was billed for one night on each of the two rooms. I contacted Booking.com again and they stated that they had notified the hotel of the cancellation and would check into it. They then supposedly contacted the hotel and requested I supply verification of the credit card charge. I supplied the verification and have heard nothing since. Next I will file a fraudulent charge claim with my credit card company. In the past, they have been excellent at recovering false charges. Never ever do business with Booking.com!

I made a booking for a cabin in the Andes Mountains near Santiago, Chile. The place turned out to be similar to a junkyard that had shacks lined up around it. The owner of the junkyard had listed that there was a restaurant on site, that WiFi was available, that the reception desk was open 24 hours a day, that a free breakfast was included and that each "cabin" had kitchen facilities. None of these were available and the bathroom smelled like an open sewer. I stayed in the "cabin" for about 10 minutes, got disgusted and departed. I later found out that the owner reported me to booking.com as a no show and that he was going to bill me USD100 for a full night's stay. Booking.com fully supported this fraud artist and said he had every right to fully charge me even after I fully explained the situation to them. They said that this situation was my fault and that the criminal wasn't guilty of anything. So there you have it. Fraud artists are using booking.com as a front for their criminal activities and booking.com is guilty, through their support of the criminals, of being an accessory to fraud.

I used Booking.com to book a hotel, and the hotel was horrible! I contacted Booking.com (they are very hard to reach), and they refused to do anything about it. We couldn't stay in the hotel - it was so disgusting. Booking.com did not refund our dollars or give us vouchers. They recommended the hotel, yet will not do anything about the problem. We will never use them again!

Booking.Com customer service is awful! We booked a hotel room through Booking.Com but then had a change in plans and cancelled through the Booking.Com website. Or at least we thought we did; the click-through was a bit funky, but it appeared to go through. When we were billed anyway by the hotel, we called Booking.Com customer service and got the runaround, transferred from one to another, "supervisors" who were unavailable, and "I'm sorry, we can't help you". What a horrible experience!

I booked a hotel room for this coming March & ended up having to cancel. I received my credit card statement & found that it had been charged for the nights that I had already canceled, even though the hotel had a cancellation policy stating the reservation could be canceled up to the day before the actual stay. When talking to Booking.com, they were not helpful at all & told me to wait to see if my credit card is refunded next month. I promptly called my credit card company who thankfully informed that payment had not yet been released to them & will now not release payment. Had I waited for my next statement, it would have been too late; they would have already received that payment from my credit card.

We traveled to London recently. We found our way to our hotel and found that our reservation didn't exist. The hotel said that they stopped doing business with Booking.com because there were too many complaints. The company takes your money, but never makes a reservation. They give you a confirmation number but it doesn't relate to the hotel. We had to search for another hotel (with jet lag, and not knowing the city), and were out $150.00. Do not use this company! It's a scam.

I have booked Penn Station hotel in Miami Beach, FL for 5 nights, starting January 31, 2013. The Total Price listed was $740.00. After I paid with the credit card, I was informed that there were additional charges and that I couldn't cancel this reservation at that time. Totally unacceptable. Please remove any charges beyond $740, as this is what you advertised. Thank you.

I had a very, very bad experience with this company. Their price guarantee policy/process is not reliable and extremely arbitrary. Basically, even if you provide them with verifiable documentation showing a lower priced deal offered by a competitor for the same reservation, they will find ways to get around it and try to come up with ridiculous reasons why they can't offer the same price. One of their tricks is to wait forever after you've informed them of a lower priced deal and then do their research much later on. By the time they do their research and they get back to you, the lower competitive rate will have already disappeared or been increased by the competitor. They will then tell you that the competitor's lower priced deal is no longer available and so their price guarantee no longer applies. I am looking for people who have a similar experience with this company's price guarantee. I have kept all my emails and would be glad to share them with anyone who's had a similar experience or who's thinking of using this company's services. Be warned.

I have only booked once through Booking.com and never again! I booked Thunderbird Hotel in Miraflores, Peru in 2012. The price on Booking.com was 150USD per night. I booked for 4 nights. I expected 600 dollars on check out. I was very mistaken! They charged me double! I paid out of fear because the hotel clerk was threatening to call the police. So I reported it to Booking.com and they did nothing! They only made excuses for the hotel and said I was billed correctly. Please, please don't book with Booking.com!

I received an email today for a booking I never made. Booking.com wanted me to renew information on my credit card for a booking I never made. I do not even have a credit card. They gave a reservation number for a Hotel Arriva that I did not know existed or where it is even. Is this some kind of phishing scam?

I have to say I was very offended by your TV commercial I just watched on HGTV. Your use of the word booking in a way commonly used by someone using the F word did not give me a good image of your company and did not make me want to ever use it. I like the idea of what your company offers but I will never respond to that type of advertising. HGTV is often watched by stay-at-home moms with little children present. I appreciate your consideration on this matter. It's fine to be cool and trendy but not at the expense of children, not to mention your own company's reputation. Thank you so much.

I used Booking.com to reserve rooms at Parayso Beach Hotel in Tulum, Mexico on December 14-17, 2012. I used a different credit card to pay the final hotel bill when I checked out, but the hotel charged my credit cards for the full amount of the reservation plus the total final hotel bill. Booking.com's representatives sound professional on the phone, but they will do nothing to help you if the hotel frauds you. And they allow hotels such as Parayso Beach Hotel to continue to fraud guests. Avoid Booking.com unless you enjoy being defrauded.

I booked 2 rooms at Flanders Hotel in Bruges online with Booking.com and ended up not being able to stay. We cancelled 5 days ahead of the date, with a 4-day cancellation policy, online. Once we cancelled, we went back into our reservation 2 separate times on 2 separate computers and both times it showed a line through the date saying the reservation was cancelled. With that confirmed, we did not keep track of receipt of a confirmation email. Several days after we were to stay at Flanders, we checked the charges online for our credit card and found Flanders hotel had charged us for the 2 rooms. We called them immediately and were told they couldn't reverse the charges and to talk to Booking.com.

Don't use this service for Jahorina in Bosnia and Herzegovinia. My reservation for a Hotel Snjeko was canceled the day before the trip. Suddenly, there was no longer a valid discount offered. The justification was, believe it or not, "do not see the numbers on the credit card."

Don't use this only service. I booked a date online and when the reservation came, it was a different date. I called customer service and it was like tough luck. It’s a total waste of money.

I booked the last room available through booking.com for $250 per night. When I arrived, there was no air-conditioned room available and no view to the beach. All other guests had paid less than 100 euros! After heavy protest, I was moved to an air-conditioned room the next day. The level of the room/hotel was that of a $50 room, cleanliness not sufficient. I complained to the management and invited them to compensate for the first night without a/c, but they just offered me a $10 lunch in a nearby restaurant. Booking.com was not helpful at all. They are very polite and friendly in their mails, but decline any responsibility. Better call a hotel first and ask if booking.com is the way to go.

This company is very dishonest. Stay away. They advertised a room at the Marriott Courtyard in Toronto on January 11, 2013 that was supposedly discounted by over 70%. When I checked into the hotel and asked about the normal rate, it was the same as that posted by Booking.com. It simply advertised the normal rate on its site but claimed it was discounted from $399. The room, needless to say, was a complete disappointment. It’s very basic, not that different from a Super 8. It’s a complete scam. I will never use this site again.

Booking.com is in the business of making money regardless of anything else. Their customer service talk sweet, but they do nothing for the customer. In a trip to Florida, I booked 2 rooms in a "3 star" hotel according to "their" classifications. The hotel name was "Hollywood Beach Hotels" on 1915 North Ocean Drive, Hollywood, FL. The "3 star" hotel beds had hair, hair clips, blood clots, freezer dripping melted ice on the floor, coffee in the coffee maker, dirty baths and showers, to name a few.

We booked a hotel room through Booking.com in Puerto Rico six months in advance. Our travel agent called to confirm a few months later and found that Booking.com never made the reservation even though they gave us a confirmation number! If not for our agent, we would have showed up at the hotel with no room and our credit card tapped! We will never do business with these ** again!

I needed to modify a reservation to change the length of a stay to only one night. Even though it said I could modify the reservation, they said that if we checked in for only one night, they would charge for the full stay. All of the rules said cancellation is charged a fee, but not modifying the stay. I had to take the $291 cancellation fee over the $1,700 charge for checking out early. They left me with no choice but to never use them for any hotel bookings. Now I am left to find a different hotel at the last minute.

When my daughter made our reservation for the Rodeway Inn Anaheim using Booking.com, the cancellation policy stated she could cancel within 24 hours of arrival. When we tried to cancel one month prior to the arrival date, Booking.com and the Rodeway Inn both refused to refund our money. Booking.com told us the hotel had a no-refund policy. The hotel told us it was Booking.com's policy. Either way, neither entity would refund our money. Don't get swindled. Don't use this website and don't stay at the Rodeway Inn Anaheim.

We booked a reservation to Springhill Suites in Denver, Colorado for December 21st. The reservation confirmation came via email, but when we arrived at the hotel, they could not find any record of our reservation or booking. We had the confirmation statement, so they honored that. The rates on the booking were the rates they gave us. The complaint I have is that the booking never took place based on our online reservation. I tried to upload a PDF of the reservation, but it wouldn't accept it as a valid image.

One of the worst online booking experiences with Booking.com. I am to travel to Dubai in January 2013 and I was looking for accommodation. I chose to stay with Galleria Residency, Hyatt Residency Dubai. I read the apartment type details and chose a four-bedroom apartment as we are a group traveling together. (Note: It was a four-bedroom.) The details given at the end clearly stated: The maximum number of extra beds in a room is two. A simple English understanding would say that if an extra bed in one room is two then four rooms will be eight. With this, I advanced booked the 4-bedroom apartment and added a special request for extra beddings.

The company has reached out to review the problem, and I thank them for that responsiveness and consider the issue resolved.

The Empyrean Towers Hotel cancelled my reservation due to some kind of an emergency situation they had on the day of my arrival, and I had to look for another place. The cheapest hotel I found was $69.99 per night. A couple of days later, Booking.com called me and said that the Towers lied to me and I may qualify for a refund in the difference between what I expected to pay and what I ended up paying. First of all, what's the point of this website if hotels cancel your reservation right before you check in? According to the agreement, the hotel was supposed to charge me 1 day before checking in, but they charged me about two weeks early and it took me 3 weeks to get a refund from my bank since day when my reservation was cancelled.

We needed to be in St. Pancras for 0500 departure to catch Eurostar to Paris the following day. My 2 children and I had used UK debit card to confirm a booking with St. Pancras Residence for one night. We used Booking.com to confirm the booking. The UK card had no PIN attached but we assumed that as we had booked online using the debit card that this could be used for payment with no PIN. No one informed us that we needed to pay separately on arrival/departure.

I recently was booking a hotel in Michigan for a hockey tournament in February. The area it is located in is very touristy, and most hotels are not open in the winter. I started looking at booking.com because they were much cheaper than everyone else. Thankfully, it was this price difference (half the price of Orbitz in some cases) that started me looking at Super 8's corporate website. The hotel I had selected (a Super 8), that they quoted me at $66 a night for, guaranteed booking, lowest price, blah blah blah, etc. It wasn't even operational in February! It shuts down in November and doesn't reopen until March! Looking further, they had a few other examples of the exact same situation going on. Obviously, with such glaring mistakes, I couldn't trust the site to actually book the hotel I ended up with, even if the rate was much lower than Super 8 themselves advertised. Just remember, if something looks too good to be true, it likely is.

I received an email from Booking.com saying that I was being billed $67 because I was a No Show at a Sacramento hotel (Super 8). I sent several rounds of email saying that I had never received a confirmation from them and had no knowledge of the reservation. Each response was obviously "standard text" without any treatment of me as a person. No negotiation. No attempt to explain why they couldn't provide a copy of the email, confirmation number etc., just that I had to pay the bill. Finally, they told me to contact the hotel: Super 8 Sacramento. I have done so but with no response either. I will file a dispute with my credit card company; however, I will never do business with Booking.com again.

Booking.com - Heathrow Lodge: Avoid. Don't just avoid, kick your PC away and run for all you're worth. Easy to book, cheap and not worth it. I arrived, was charged $20 to park at a hotel, and then watched the receptionist throw a childlike tantrum when I said I wanted a refund because their car park was full. He did everything he could to avoid it. "Can I sort it out tomorrow?" "I can refund later" "I'm on the phone" etc. The receptionist also did his level best to avoid answering the simple question, "What time can I park outside?" You can park on the road until 9am but you don't want to. You don't even want to visit.

My husband and I booked a hotel room in Paris for a week in February 2012. We used Booking.com in January to book our room. We chose a room and clicked “Book it.” We got a confirmation that we had booked four rooms! Within 5 minutes, we immediately went back to the website and cancelled three of the four rooms. We got a printed confirmation of the cancellation. The hotel refused to honor the cancellation of two of the four rooms, requiring us to pay for a room we had no intention of using. We called Booking.com and they acknowledged our cancellation of three rooms. However, when we told them that the hotel was still insisting that we pay for two rooms, they told us that they could not help us even though they admitted that this problem has happened before with their website! We will never use Booking.com again and I suggest that no one should use this website. Their website is misleading and they do not take responsibility for their business or their errors. We are being charged US$1,386.11 for a room we did not use!

We made a reservation at Cedars Inn in Lewiston ID, based on reviews at booking.com and the "best price guarantee". When we arrived, I asked to see the room, which we found to be unacceptable. I informed the desk clerk that we would not be staying there and he kindly directed me to 2 other Inns nearby that he thought would meet our needs. We were charged for our room. Booking.com basically said, "We're sorry; here is the phone # of the motel, good luck." The best price was the same price on the sign in front of the place. Beware! Booking.com is a scam! Do not ever use them to book anything.

Booking.com charged us more than what was quoted in our reservation. There were also charges that we didn't expect. We were charged to park at the hotel. When we got ready to leave, I saw on the receipt that there were taxes on the charges to park! The hotel wasn't what was described or shown in the pictures. For what we ended up paying per day, we could have stayed somewhere much nicer. This is my first and last time using Booking.com.

I made a reservation for Sedona Springs Resorts in Sedona, AZ. Being a holiday, I wanted to make our stay at this "resort" special and prepared for a special feast for my family. The booking.com presented the studio as a spacious suite with a full kitchen. This information is totally wrong because the unit only has a microwave. I realize that this issue I have is minor compared with what other customers have to go through when they used booking.com website, but for me, this was as important as being overbooked. It also shows a pattern of misinformation and misadvertising for this company. I would not recommend anybody to use their services for this very same reason.

This is the second time we booked our hotel through booking.com, and they acted irresponsibly. The hotel was Holiday Inn in New Ark, NJ, and we are also unhappy with them. We contacted them and the hotel (after they sent the booking confirmation) to be sure that everything was okay then headed to New Ark from Virginia Beach, a seven-hour driving. When we got there at 6:00 PM, the hotel was closed and they told us, "We did not have power for a week, and the power was just connected yesterday, but we still can't accept any guests." Booking.com sent us confirmation just four days before (when the hotel was closed); and we called them to make sure everything was okay, because we knew there was a storm a week before in New Jersey, but they said everything was fine.

They cancelled my hotel reservation two nights before my flight (due to overbooking?!). I spent my only 2 days in NY on the phone with the customer representatives trying to find me a decent alternative. I had 10 people calling me ... each spending 20-30 min with me on the phone. This spoiled my entire vacation in NY. They couldn't find me a normal replacement. I ended up finding something on my own the night before my flight. Obviously, I paid much more money. And at the end, they still charged me for the hotel where I never stayed. They are completely unprofessional and irresponsible.

I am from Lebanon. I used Booking.com to book hotels before. Everything went alright. The moment I am writing this review is the moment I just hung up from Booking.com support. I was planning a trip to Turkey. The first thing I booked was the hotel from Booking.com. I booked a suite in Grand Durmaz Hotel. After I got the confirmation, I bought the airline tickets to leave from Lebanon to Istanbul according to the hotel confirmation from Booking.com. Few hours before the check-in time, I got an email from Booking.com saying that the hotel was overbooked and my room was not available. I was shocked and called Booking.com and spoke to a lady. She contacted the hotel and no compensation was done, but deducting the fees of the extra bed and giving me a totally different room (deluxe room).

We have been displaced by Sandy. We booked (we thought) a room to stay while waiting for our power to come back on. Booking.com confirmed our reservation but when we called the hotel directly, they could not find any reservation. A couple of hours of telephone calls and being put on hold later, we were told that the hotel had no power and could not honor the reservation. I requested an email confirming the cancellation. I got the email, but was informed that I would be charged a $190 cancellation fee because my cancellation violated hotel policy. I contacted the hotel, which said that I had to deal with Booking.com. Booking.com says it's the hotel's responsibility.

I have booked a hotel in Edinburgh and submitted a review reflecting my experience, but my review was not published. There’s nothing inappropriate - it’s a decent review. When I contacted the customer service, they claimed that it takes weeks for the reviews to get published and that my review was "approved", but they didn't know when it would be published (never). This is a serious corruption. Trying to protect the hotels with which they have deals or not publishing negative reviews during high season (in this case, the festival) is not acceptable.

I made a booking at Sunrise Aya Hotel in Pamukkale, Turkey through Booking.com. When we arrived, the hotel owner started arguing with us and then refused to honor our booking. Then, he charged our credit card for the night's stay anyway, claiming that we had cancelled! Outright fraud - plain and simple. So, I contacted Booking.com via telephone. I was promised that they'd investigate and then refund me if required. They asked for a copy of my statement showing the charge from the hotel, which I sent them. Then a few days later they wrote back saying I'd have to work it out with the hotel and it wasn't their responsibility. When I told them it was their responsibility because they were the ones who had given my credit card number to the hotel and that they were therefore accessories to fraud, they simply stopped replying to my emails. The lesson I learned from this is that Booking.com are nothing but thieves and scoundrels who collude with dishonest hoteliers (fraudsters, in fact) to steal from their customers. Avoid them - unless you want to get scammed!

I am a property owner in Bali and have a villa rental business. I have spent nearly a month pleading with booking.com to correct the highly inaccurate information on my listing but they simply refuse. Details relating to the views, garden, location, inclusions plus more are incredibly inaccurate and misleading. I have called both their customer service lines in both Indonesia and England and have been told that there is nothing they can do about this as it is up to the editing team.

I spoke with customer service rep at booking.com. I explained that I had put the terms "Bed and Breakfast, Ely Minnesota" into my search engine and that Booking.com was the second name that came up with the line. I have attached a copy of the search results here to prove that all the other listings on the first page would have been legitimate Ely, Minnesota sources and that I had the misfortune of clicking on the one link which misled me into believing that I was booking an inn in Ely, Minnesota.

Beware the cancellation policies before you book! Some hotels have 5 days' cancellation, meaning a booking within 5 days cannot be cancelled from the moment it is made. But unfortunately, many of the hotels they list are sub-standard and you won't know it until you arrive and see the dump. This happened to me twice with their company. At that time, you are too late to cancel or shorten your stay without being charged. Because of this, it is critical that the negative hotel reviews be visible. But they took my negative review and edited it; put it at the very bottom of the list. Beware, they have a very clever super-cookies and know when you are on the site, and then you will see your own negative review. Clear your computer and look again; now your negative hotel review has disappeared. That is unethical.

We requested Hotel La Vela in Santa Margherita; high marks of 7.8 on booking.com. We arrived and located the hotel, not as advertised. It was long walk from the town up a steep narrow unsafe winding road with cars and motorcycles coming by and had no view of the sea. We booked the day before and when we arrived, stated it was not as advertised. We could not and would not stay there. It was supposed to be paid in cash. We did not pay. It was not to be charged to our card.

I booked a room in a Vienna hotel named Prinz Eugen from www.booking.com, for a double room with two single beds; www.booking.com and also the hotel confirmed me. However, after I booked, I just wanted to contact the hotel to confirm. The hotel told me that they don’t have any room with single bed but only one double bed in all rooms. I was shocked because I strictly specified during the reservation that we are two men who want two twin beds; and even though they confirmed my reservation instead of rejecting me or asking me if I might accept a double bed, they said that I have to stay there; otherwise, no refund. First of all, this is not my fault. Nonrefundable condition is effective for people who want to cancel arbitrarily. The problem that I had was the hotel's and www.booking.com's fault, not mine.

Like many others, I have booked with Booking.com many times and with no problems. But now, I am very angry with them for their service. I made a booking, and later, due to a change in my travel plans, had to cancel it. What was my surprise when I found out the hotel charged me for no-show, even though I canceled on time and it was supposed to be a no-charge cancellation! When the hotel checked this data with booking.com, they found out I had two bookings and cancelled just one – I had no idea that the second booking was made, as I received no confirmation from booking.com and did not know the booking is confirmed.

I made a reservation for the Days Hotel in Boston, MA ... or so I thought. I got an email that the reservation for the Days Hotel in East Brunswick, NJ was complete. I tried to cancel the reservation same-day and change the reservation to Boston, but they hit me with the $75 cancellation fee I was completely unaware of. Beware of Booking.com! I highly recommend you not do business with them! Complaints to the credit card company, Days Hotels, and to my attorney general's office are on the way!

I had a reservation with a hotel through Booking.com that I cancelled on August 27th for a September 15th 1-night stay. They didn't log the notes or the cancellation and the hotel was not notified. I found that I was charged a $111.00 for a hotel room that was thought to be cancelled. When I called Booking.com to ask for a refund, they stated they didn't have any notations and they would need to call the hotel. My only option was to talk directly to the hotel and work it out with them. This to me has been an inconvenience and terrible customer service. I will be reporting them to the BBB and will continue to try and get someone to refund the money that was taken from my account.

I made a reservation at Tipi Hotel at the beginning of September. I cancelled subsequently this reservation but unfortunately, I saw on my account there is a transaction pending to this hotel. Please, tell me how can we solve this problem. Many thanks.

Booking.com is stealing from hotels as well! As a hotel manager, this company regularly imposes unrealistic conditions on hotels and then expects to be paid for doing very little. Avoid Booking.com and some lawyer should start a class action lawsuit.

Booked due to False Information...Refund Refused by Guest House - I entered Bed and Breakfasts Ely, Minnesota into my search engine. Google brought up about a dozen sites to choose from. The second link stated: B and B's in Ely through Booking.com. I clicked on that link and a page of various guest houses came up on a page simply stating: Ely. Each guest house came with a street address. Since I am unfamiliar with Ely, Minnesota, the street addresses meant nothing to me. One room was available in the Ely Guest House which I then booked with my credit card.

I wrote an accurate, negative, but polite review of a hotel I booked through this site. While they posted my positive reviews of other hotels, they did not post this one. I emailed Customer Service and they gave me the option of sending a different review, indicating that they do not publish reviews that have bad language or that identify specific individuals by name. My review did neither of these things. The hotel in question received relatively positive reviews on their site, but really negative reviews on TripAdvisor. So I am wondering how many negative reviews Booking.Com actually publishes.

We booked a 9-bedroom house for a family reunion through Booking.com. The reservation was made on May 9, 2012 for an arrival date of August 8, 2012. We received the confirmation immediately and thought that that portion of the trip was set. In early July, we called the property manager to make sure that they would have the pool available. They informed us that we did not have a reservation. Booking.com verified that we had made the reservation and claimed that they submitted the reservation to the property manager.

Virgo Batik Resort Lumut - The resort service is bad. Poor service, food burnt, room details do not tally with the resort and room details published were all done by Booking.com itself as mentioned by the management. The swimming pool is so small, the rate is too high and I highly not recommend to other Booking.com users. For your info, I will never, never recommend it to others. I had such a bad experience and will never go there again.

Booking.com touts a $0 cancellation charge by a certain date. This is incorrect as I learned. I was charged a "deposit" by a property I booked on Booking.com. When I decided to cancel the reservation before the cancellation deadline, I expected a full refund. I got a partial refund and they stated that the "exchange rate" changed and I was given what the exchange rate was at that time. I think this is a complete fraud to put $0 cancellation charge. They should put, you may lose money if you make this reservation should the exchange rate changes. If I would have read something like that, I might not have made the reservation to begin with. I was very unimpressed by this service.

We booked Eden Hotel four months in advance. Our room was not what we'd been charged for. We complained and were moved to another room which wasn't much better. In your ad, it says all rooms have a balcony with views of the pretty bay of Port de Soller. Absolute rubbish. First room has no balcony. My brother's room has no balcony as well. Our second room offered had a view of the roof of the restaurant. This hotel is really in need of renovation big time. Please correct your ad. It is unfair on a family who has saved up to have a two-week holiday in the sunshine. Also in England, they take your credit card details and charge at the end of a stay, not four months in advance as they did at the Eden Hotel.

I booked a room for my parents with a confirmation from Priceline/Booking.com. When my parents finally arrived at the hotel after spending 7 hours at the airport, they were told that there was no reservation and that Booking.com had done this many times to their customers. I then contacted Booking.com to get another room. They confirmed a location at another hotel and told me that they would call me to confirm in about 20 minutes, they never did. So I called them and they advised me to go to another hotel. I advised my parents to go to that hotel and once they arrived, were again told that they did not have a reservation and that the hotels were booked.

I was just back from a holiday in Morocco where I had booked 9 hotels with Booking as they were cheaper than Expedia or other agencies. During booking, prices are shown in your own currency (mine's Euro) and after booking, they warn you you'll pay directly to the hotel in the local currency. Okay. What they don't tell you is that they negotiated with the hotels a standard change rate 12% higher than the current tourist change rate. At the end of the day, the Booking.com actual tariffs were much higher than their main competitors, but you realize it only at checkout time, not to say they censored my reviews where I complained about that.

Extremely poor customer service and terrible website processing – I recently used Booking.com to make reservations for a Women of Faith convention in Washington, D.C. The reservation was made several months in advance for a large block of rooms. Two days prior to the event, I received an email from Embassy Suites saying the reservation was cancelled. Booking.com and Embassy Suites both said the cancellation had come from the other side when questioned on who had cancelled the rooms. Neither side wanted to admit the mistake and make the situation right. Skip Booking.com and use a more reputable travel site such as Travelocity or Hotels.com.

When I booked with Booking.com, I noted that I could cancel the booking without a fee, as I was recovering from an illness, it was one of the incentives for booking with them. I made a mental note as I booked that my last day to cancel was on August 10th. This was stated in the earlier sections of my booking, five days before I arrive. I was due to arrive on the14th o August. However, I did not notice the ambiguous cancellation date, which was visible once I had booked, which was midnight on 9th August. You might think that this means the end of 9th August but it means the beginning of the day. I was therefore charged £82 for the pleasure of booking with them, even though I was ill and it was not five days before I arrive. They were also unhelpful and indifferent on the phone. I feel their cancellation policy is deliberately misleading for the consumer and typical of the rip off mentality inherent in these types of companies.

I booked several hotels on Booking.com for my trip to Paris in June for 2 days as I have to discuss it with friends which one shall we pick. After we made the decision, we cancelled all the bookings except the one we decided to stay in (Hotel C). We settled our bill by cash when we checked out on June 19. However, I discovered a bill of 255 euro on my credit card for Hotel M, so I immediately telephoned Booking.com and inquired about it. They told me that I made a booking with the hotel and no show. I said there is even no such booking on the list of booking on my account and they said I did made a booking, but my email address has a typo - I put an "!".

On August 4, I made a reservation for Oct. 5, for a Friday night; but my confirmation was for September 2, a Sunday night. I did not notice the change for several hours; and when I called them to ask what happened, they told me that the night I had requested was not "available", so they gave the "next" closest to the requested date. I could change the date to the correct one, but the rate would be $240 more. I will not pay that rate, so Booking’s rep told me that the only one who could waive the non-refundable charge is the hotel itself. The manager was not in today, so I will have to wait until tomorrow for an answer. This is a total scam; whatever the eventual outcome.

I have booked several hotels in Croatia through Booking.com. Because we were not sure which hotel we prefer, we decided to book 3. Obviously, we double checked all of the offered free cancellation in case we decide to cancel. However, when we received a booking confirmation from one of them, it stated that this hotel is non-refundable and that we will be charged a full amount immediately (on the Booking.com website, it said that we will pay upon arrival). When I contacted Booking.com, the lady was very rude and said that if I care so much about my money, I should have made a screenshot of their website where it said that this room has a free cancellation policy! I have contacted the hotel and am currently waiting for their reply. This is a total rip-off. I have been charged 2,500 Euros for nothing.

I booked a room through Booking.com only to find that the hotel had no reservation when I arrived, not to mention the on-site rate was about 10% less than Booking.com had charged. I needed a room, so I checked in without the Booking.com reservation. When I tried to cancel the reservation, they applied full cancellation charges. So, essentially, they required paying for the room twice plus the overcharge from Booking.com.

I made a reservation at Eden Roc in Positano, Italy but then cancelled it. Cancellation was confirmed via email. Upon our return to US, I received an email stating that we were a no-show for another night that I did not make the reservation for. I never received a confirmation email for this reservation nor did it show on my account. Better yet, Booking.com cannot produce the original email confirming this false reservation! I have read other similar cases as mine and in all cases Booking.com takes no responsibility for the false booking. Stay away and book directly through the hotels.

Double the rate - I booked the hotel Best Western Aramis Saint Germain in Paris through Booking.com for 3 nights. The rate that the hotel offered online was 72 Euros per night. When I was printing my confirmation, it was 399 Euros. It should be 225 Euros, big difference.

I booked a room on Booking website at Ferme de Geffosse. They asked the details of my credit card, though it wasn't a prepaid booking. They informed me that I should keep in touch the rest of the details of arrival with the hotel. They passed all the details of the credit card to the hotel. Then due to a health problem of one of the travelers, we had to cancel our trip to France. So I wrote an email to the hotel to cancel the reservation.

Victim of price gouging: I made a request for a reservation online, and they sent me a confirmation, which comprised of an incomplete invoice with only the final cost. When I got to the hotel, I requested an explanation of why the final price was higher than the advertised price. They told me I had prepaid and that I did not need an invoice. After an hour of complaining, they reluctantly gave up an invoice which had a different rate every day. I called booking.com, and they told me "We already charged your credit card, and we will not help you."

I booked two bedroom suites in Hotel Chateau Saint Marc, Rue Saint Marc, Montreal, Canada for two adults, two kids (4 and 8) and one senior (70 years old) from 07/12/2012 to 07/14/2012. The place is rated as a 5-star hotel at Booking.com with a price tag worthy for a 5-star facility. It was not a hotel but a bed and breakfast (gite). The price was too expensive for a B&B. The condition of the rooms offered to us was horrible. Initially, the owner offered a room in the basement! Upon our refusal, he offered a room in the third floor. To reach the room, one should climb up very narrow metal spiral stairs. The stairs were totally inappropriate and unsafe for our two children (4 and 8), my mom (70) and me and my husband carrying the luggage. Finally, he gave us a suite with no and absolutely no windows to the outside world.

I had booked through mobile phone a hotel in Calabria, Italy with Booking.com. They put me on an interpreter who, after taking my credit card details, hanged up on me, not giving me booking confirmation number. Because my train was leaving from Rome to Calabria, I could not get in touch with them. I had no choice but take the first hotel I could find on my own when arriving to Calabria, because no address was given. Once I settled in the hotel I had found, I rang Booking.com and explained what had happened and requested a refund. They refused and said take it up with the hotel which details weren’t even given to me.

I booked a last minute hotel in Amsterdam. Unfortunately, there was something going on in the city, which I was not aware of because availability was limited (ergo why I used Booking in the first place for this particular situation). I had no choice but to book a room for 6 people (although I was a solo traveler) and did so online, providing my CC information. When I arrived at the hotel an hour later, they asked me to pay my room rate in cash despite having all my CC information plus the fact that Booking charged my card. I informed them, Delta Hotel Amsterdam, that I was not going to give them cash and asked that they instead charge my card again. They claimed that their CC machine was not working. This felt very suspicious. I left the hotel and went to another city to another hotel, which I booked directly.

They give the best price guarantee; therefore, I did not check other websites and made booking on the total amount they showed on their page. But today they just withdrew USD $1000 more than they should have because their total amount I approved did not include VAT and other taxes. Now, I checked other websites for the same period and same hotel (October 18 to 31; Eastgate Tower New York). As you can see below, all of the others are much cheaper so that I would have saved over 600 GBP if I used Kayak.com or Expedia.com or Hotels.com. So do not trust them and don’t use this website! It has been a very expensive lesson to me. Here are the price details: Kayak, 151 GBP total with taxes; Expedia.co.uk, 151 GBP total with taxes; Hotels.com, 151 GBP total with taxes; ReserveTravel.com, 151 GBP total with taxes; and Booking.com, 179 GBP total with taxes.

I booked one night at the Amsterdam Schiphol Sheraton for my wife and 10-year-old daughter. When they arrived, they were told that their reservation was for two nights in the future as they and all the hotels in Amsterdam were full. When I made the reservation online, there was no notice that night was not available and the site had given me the first night available! I have contacted Booking.com, Sheraton hotels, and American Express and all have stated that once you hit the submit button on the site, there is no recourse and there’s no refund possible! My wife and daughter had to get a cab at midnight and drive the 50 km to another hotel that only had a 500 euro room available, costing me over $500 additional to try to save a few bucks by booking through the discount sites! Avoid these sites and leave yourself recourse by booking yourself through your travel agent or credit card.

As I comment on booking.com system, now I got contacted by them after I sent a complaint mail to them. And, they agreed to make a refund to me because of the hotel misunderstanding and charge on my credit card. He asked me all bank account information and will wire the money. And I just know that booking.com has a department named customer relationship and I think this department is more helpful than customer service. And now, I wait for the refund from them.

My wife and I booked a room in New Orleans through Booking.com in April. We then discovered that the hotel they'd booked us into, Chateau Bourbon (now a Hyatt), was undergoing major remodeling and would be noisy/dusty. We called Booking.com and they apologized and said the rest was cancelled. But the charge still went through. Now Booking.com is giving my wife a really hard time, insisting we must still pay for the first night. She asked to speak to a supervisor and they said someone would call later. Avoid these folks like the plague!

Best Price Guarantee is a total lie. I booked a vacation through Booking.com and they don't show all the charges on booking time. I got my credit card charge the next day. I went on Hotels website and it was lower than what I was charged via Booking.com. I called Booking.com and they told me that they can't honor Best Price Guarantee. I wish somebody take a legal action against them to teach them a lesson.

Poland scam - I made a booking through this site 6 months before I was due to arrive to my destination. Our holiday was planned for the 2012 Euros in Poland. I booked and paid for a campsite that was to supply our tents. The site did not exist, and Booking.com had this up on their website. Booking.com will not refund my money, and are trying to tell me that my booking was moved to another location. No one from Booking.com contacted me to tell me this. They took my money, did not provide the service they said they would, and are keeping my money. Do not book with them.

I know it is a long comment, but I think it will be useful in order to understand the worst system on Booking.com.

I booked a reservation for one night at near Disneyland. Then we changed our minds on the date so before I cancelled it, I booked a second room for the following night. Then I called the hotel to cancel. They said they could not, Booking.com would need to call them. I did and asked them to cancel the first reservation. They gave a reservation number and said they cancelled the first reservation. They did not and not only did I not have a reservation, but also had to pay for the no-show. I called my bank and they looked into it. They just called the hotel and not Booking.com. They are off the hook. I will never use them and anyone that I know who are going on vacation, I'll tell them not to use their service. They take no credit and get their way of doing business. I see that they have a lot of complaints. I do check the reviews now before I book a reservation.

I'm getting royally ripped off by booking.com because of a glitch in their system. I cancelled a reservation I made with them for a hotel in Florence and somehow, it never went through their system. I didn't get a confirmation email, and in hindsight, I wish I had contacted them about it, but it didn't worry me at the time because my booking seemed to be removed from my account. (I had booked 3 other hotels with them and those are the only ones that showed up on my personal account page. If my other booking had not been cancelled, it should have shown up on that page.)

I booked a hotel in Dubai as a special Booking.com was advertising. I have my credit card details through and there is a $100 difference. I have emailed 11 times now and did not get an explanation, just a reply to say they tried to call me which is a lie as I have never had a call from them. The room also advertised that breakfast was included but on my confirmation, it states no meals are included. Is there a complaint number that I can call and try to get to the bottom of this situation. I really wished I hadn't booked with them now!

Athens Imperial Hotel in Greece - My husband arrived at the hotel, which he booked through Booking.com to discover that it had closed down. He was told by the locals in Athens that it had gone bankrupt last week. I phoned Booking.com to be told that the hotel would compensate me! They would, but no sign of any money. They said they had sent an email to notify my husband, but this was not the case. All they want to do is to find him another hotel and expect me to make another booking! No chance. Once bitten, twice shy. Beware.

I used Booking.com to book rooms in Welland, Ontario for a team that I coach that was attending a tournament in Niagara Falls. A non-smoking room was requested by all of my parents and our confirmation came back as (strictly non-smoking). When we arrived, a number of us had been switched to smoking rooms as the hotel informed us that the directions they received stated that non-smoking was only preferred. The hotel made a conscious decision to move us to smoking rooms rather than lose a booking that came in after ours that requested a non-smoking room. When Booking.com was contacted, they took no responsibility.

I arrived at Toronto to find out our seats were given away to Montreal customers. I did book 7 months in advance and on the way home from Paris, France, the same thing happened: our business seats, which we paid for upgrade, were given away yet again to Quebec customers. I am not at all happy. We also booked our Le 7 Eiffel Hotel. It was paid in full or over CAD $7,000 and we checked out to find out that we owe CAD $6,000. We were not informed it was only paid for the first night, knowing that we would have changed hotels. It’s not a four-star by any means.

I operate an accommodation business and Booking.com takes 15%. This has a huge impact on the profitability of my business and impacts wages of my staff. Often people book a room while from a wireless device while parked in our motel parking lot. As a result, customers fail to receive discounts and room selection that I would offer if they deal directly with my place of business. Most importantly, the lack of communication with online booking systems leads to many complications that I have not had prior to the Booking.com era. Unfortunately, I must continue doing business in this way due to the volume of customers that use this service.

Booking.com is a rip off. They advertise wrong information on hotels and will not accept any responsibility for any problems, despite them acting as an agent. My wife is at a hotel 30 miles from a bank. The hotel refuses to accept a credit card and told her to go to a bank and get cash, despite having advertised all credit cards accepted.

I had booked Holiday Inn in Manhattan (booking reference **). I arrived and the hotel was overbooked and sent us somewhere else. We contacted Booking.com, talked to Justin who recorded the conversation and proceeded to find us another hotel in NYC. Justin reassured us he was cancelling Holiday Inn as he made us a reservation for the Excelsior (booking ref. **). How can we now be charged for both hotels when Booking.com made the reservations for both? This is outrageous! I am disputing the charge through our visa and will publicize this issue online.

Booking.com and Roomers Hotel in Frankfurt, Germany charged me €480 as a "no-show" fee for a booking, which I did not make. There was no "no-show", I didn't complete the booking. When I entered my credit card details to confirm the booking, the system said that the room had sold out and was no longer available at the quoted price. I was offered the choice of exactly the same room at a much higher rate or to refuse the booking. I declined and cancelled the booking. I'd been looking for the room with my girlfriend who was equally as surprised and annoyed as I was. I'd spent a considerable amount of time looking for the room and I then had to start over to find alternative accommodation for the same dates. I ended up booking through a competing service.

I just booked what I thought was a refundable reservation for trip in 6 weeks. I got an email confirmation that shows it was non-refundable. I called to cancel and was told, “Tough luck, your card is being charged.”

I have tried Booking.com twice and was very dissatisfied with them both times. They advertise king beds that are not available. If you request a certain room type, you do not get it and if you ask the hotel to change for you, they will tell you that you will have to call Booking.com to get that change. The problem is that Booking.com's telephone number is hard to find and they will do nothing, because by that time, the resort is booked and all of the other hotel rates are sky high at that point. I will never use them again and hope others do not make my mistake.

I wanted to cancel the first night booked of my business trip. I couldn't find Booking.com’s records in my inbox, so I called the hotel directly. I learned that they pay booking engines like this 20% commission on every night booked. And because the engine offers something slightly convenient, until something goes awry, consumers are paying a virtual middle-man to do almost nothing, cutting into the profits and jacking the prices of the business actually offering the service! Point is, Booking.com and sites like it are a ridiculous business. I'm sure if people know that a fifth of the cost goes to a website when they book, they'll return to the days of calling up the hotel’s toll-free line - seriously. Tonight, I'm paying 20% of my room fee to this website, even though I've cancelled my reservation at the hotel. For what? It's annoying.

I booked hotels through booking.com last September and was overcharged more than $500. Despite a promise that I would receive my money back, they have not stopped returning my e-mails. I sent my banking information twice (They are in the Netherlands.), and now, I am being ignored. The hotel was the Hilton in Toronto, and they did not help me either.

I have two jobs, which means, I work 7 days a week. One is in education so when March break comes along, needless to say a well-earned break is in order. We booked into Tropical Cottages in Marathon, Florida. We were looking for a quiet, relaxed place to put our feet up and enjoy the scenery that this location offered. We not only did not get a room at this location but off site. It was above a closed garden center with no view of any scenery, but of dried up vegetation. We arrived past closing time of the office so we had to wait until morning.

I just today booked for the Hilton Times Square for 3 nights in July in NYC. I was careful when going through the process, as it states it is a non-refundable process. I verified the hotel I selected was the Hilton Times Square at each stage of the process to ensure that nothing would go wrong, and well, it did! When I received my email confirmation from Booking.com, it showed they booked me at the Hilton New York which is on 56th Street and nowhere near the 42nd Street location in Times Square.

I booked a hotel at a great price in New Hampshire for our first wedding anniversary! I was so excited with the deal until I got an email the next day that stated that they had entered the prices incorrectly in their system. Instead of honoring the posted price as they said that they would, after calling the hotel, they tried their best to find a loophole in their terms and conditions. The hotel said that the room that I had booked was rated for only single person occupancy, even though it had a king size bed! I had carefully read the terms and conditions before booking and nowhere did it say that only one person could book this particular hotel room, but on the contrary, there were clear guidelines to the adding of guests as long as bed space allowed! They did not even suggest a lower or competitive price, but offered us the regular room rate!

I booked two double rooms with them and gave me one room with two beds, very misleading. They said it was my fault that I booked through website by Louis **, they are full of it.

Cheating/Dishonesty by booking.com and Hotel Nordmarkt Hannover:

There’s a mail with two bookings. Please let me know urgently why I got a confirmation for 2 bookings and 2 rooms (arrival on Friday, March 16, 2012). I never did a reservation for this date.

I booked my hotel in December 2011 through Booking.com with Guesthouse Inn and Suites in Nashville, TN for my stay in February 2012. I received confirmation email from Booking.com that same day. So I printed my confirmation. Then February 8th, I called Guesthouse Inn to confirm our rooms were ready for the following day. I did this as a security for myself so I could have some direct contact with the hotel before leaving. They stated they did not have any reservations for us on file. I then called Booking.com customer service and spoke to a very helpful lady Tena. She called Guesthouse and they were not willing to resolve the matter and stated they had no rooms for what we needed. Tena with customer service then started finding us an alternative hotel as we were suppose to be in Nashville the next day, 2/9/12. She got us booked with Holiday Inn Express and Suites. The hotel however was $50 more per night. We were hesitant. Tena got supervisor approval that Booking.com would reimburse us the difference and sent me emailed letter to confirm they would reimburse us. We had to pay the higher cost upfront then submit hotel invoice and receipts upon return and send to Booking.com to get money back via bank account.

I have made several bookings for the same vacation period, and once we decided which hotel we would finally stay in, cancelled all other bookings by using the link provided on the reservation emails we had received.

I booked a room at Anna Hotel in Frankfurt, Germany. Due to a change of plan, I had to cancel my booking with them. I logged into my booking.com account and cancelled the only booking I could see from that hotel in the "all my bookings" section. When I came back from my trip, I saw a charge from the hotel on my credit card and I also received an email from booking.com about a no-show to that hotel. I wasn't sure what happened and started emailing their customer service and I was unable to have the charge refunded. They gave me the runaround to contact my credit card company to open a dispute or to contact the hotel itself. Very bad customer service experience as well. They refused to take the blame when they are the one to blame for this misadventure.

I searched for a hotel in NYC for 3/2/2001. When I clicked through to Booking.com, their system transposed the date and month values and the hotel received a reservation for 2/3/2001. I, of course, did not realize the glitch until I called to confirm with the hotel a few days prior to my trip. When the hotel couldn't find my reservation for 3/2, I checked my CC statement and saw that I had been charged as a no-show a month prior.

I was to attend a U.S. Marine Corps reunion and wedding in New Orleans on March 23, 2012, so I booked the Comfort Inn Downtown New Orleans through them. Unfortunately, I had to cancel my reservation, so I tried to send Booking.com my cancelation request through their customer service e-mail address: customer.service@booking.com (no such e-mail address) for cancelations. I then contacted the hotel and was told because I had booked my room through booking.com and it was non-refundable. I did finally get Booking.com's telephone number and spoke with several of their telephone personnel. In the end I lost over $149 for the room plus tax. I hope this is informative to someone else. I'm glad I didn't book for 2 weeks!

I booked with booking.com for a room in San Diego for Monday the 20th. I soon learned that my reservation was changed for today! I went to go and cancel the reservation because my trip was cancelled and was told that I would be charged $198 (full price of room) to cancel the reservation. When I originally made the reservation for Monday it was only $138. They said I called and moved my reservation when i did not! When I asked if they asked for any personal info (CC #) they said no.

Did you know that Booking.com is making this land's men poorer as long as you book your room through them? Did you know that Booking.com is getting an income over the amount of USD700.000 every year from Cappadocia hotelliers by taking 20% commissions?

Mistakes will inevitably occur when one uses something for sufficiently large amounts or times. I have been using Booking.com for a very large number of reservations for the last three years. (Their record does not reflect this since they erase the history after a few months). In the last two months, two incidents occurred, one with wrong pricing and the other charging my credit card with an unwarranted amount. In both cases, the reaction of the staff at Booking.com was swift, to the point, and with concrete and credible results. They took action and corrected the errors which were committed.

Our room was not booked correctly. Therefore, we were refused the room and we were left stranded in London with young children! Very scary! We arrived around 8 in the evening with our 7-year-old and our 1-year-old only to find out that Booking.com had booked the room for 1 adult only. The hotel did not have a room suitable for the four of us. I asked for proof of this mistake of which I received a printout of the email sent to the hotel from Booking.com (or P.I. Confirmations as they call themselves) with their personal booking reference (including my name and my booking reference) and it was true. They made the mistake of the quantity of people staying. As this hotel company was very well-known, they did try to get me into another one of their hotels, but as it was closer to the centre of London plus as it was short notice, it was going to cost me much more! I have proof that I booked for a family (and not for 1 adult) well in advance so I will be taking this up with Booking.com in the morning and will be back to inform you of how they dealt with their major mistake that proved very costly and could have been a whole lot worse if it wasn't for the fact that I had an overdraft on my credit card!

I booked a room at Hotel Andrea in Florence for which there was a duplicate booking. I arrived in Hotel Andrea and they said they had no booking under my name. As it was low season there were plenty of rooms available and we stayed the two nights we had booked. I settled my bill before leaving. Later on they still charged my credit card for “no show, no cancellation.” I am very much dissatisfied of their arrogant reply when I contacted them by email, telling me I should be happy to have a room without reservation!

Hi, I made a booking last August 29, 2011 for August 8, 2012 to August 16, 2012 with 3 rooms in Makkah Al Massa Hotel and a second booking for Medina. I advised my parents that I will be taking them. Since I made the booking, the hotel room price has increased by 5 times. It feels good that it pays to make an early booking. On Sunday, I received an email saying that the credit card used has expired. On Monday, I updated and received an email from booking.com that an update took place. A few hours later, I received exactly the same email as per Sunday that the card expired. I contact my bank who advises the new card is active.

I booked a hotel in London for two nights. I emailed Booking.com a short while after as I decided I didn't want to stay at the hotel. Recently, I received an email for a No Show. They're saying as I didn't show up at the hotel, they would take the full payment for one night's stay at the hotel which would be $142. I emailed Booking.com and examined and they informed me they received no email and would be taking the payment.

Don't trust all the information listed on Booking.com about the hotels, amenities, and room features. I fell victim to wrong information on room facilities in one of the hotels that I booked through Booking.com. The price I paid was a total ripoff compared to the facilities that were actually in the room vs. what was listed on Booking.com when I reported this to Booking.com. I was asked to wait for 7 days in order for them to resolve the matter with the hotel. After 7 days, I got another email asking for few more days while Booking.com was "actively working towards a suitable situation".

I have booked two hotels by using the website booking.com. After 2 days, I have cancel the reservation because I found more attractive offer again in booking.com. The cancellation of booked hotels was free of charge. After two months, when I have been resting in hotel, I have received the message from booking.com that I have to pay fee for not appearing in the hotel that I have cancelled 2 months ago. All explanations about that something wrong with their website didn't succeed. I will never use booking.com again.

I have had two problems with Booking.com. I booked a hotel in Paris and latter found that I would not need it. I was unable to cancel on the Booking.com website and called the hotel and emailed the hotel directly. The hotel didn't respond and I ended up being charged. This cost 270 euros. My most recent experience was at the Sheraton at the Toronto Airport for a one night booking for January 15. I booked in November 2011 and was immediately charged. And on January 10, 2012, I was charged again. We have contacted the hotel but as yet have no response. I will no longer be using this service. I had a problem with Expedia in 2009. My advice is to book directly only with reputable hotels.

Fraud/Bad Customer Service.

I made a hotel reservation for 'The Bauhinia Hotel' via booking.com in mid-Oct this year for 4th - 7th Nov '11. I read from the terms & conditions that cancellation is possible. Around 30 mins after I've made this booking, I found another hotel that offered a better deal on booking.com. Hence, I canceled the booking for Bauhinia Hotel and rebooked another hotel. All these transactions are via the same credit card. There was a web cancellation confirmation page that said my booking had been canceled.

I had to cancel reservations that I had made with Booking.com at the Blue Bay Hotel in Netanya, Israel. I e-mailed Booking.com on their website that we would not be going to Netanya and to cancel our reservations. We also called the Blue Bay Hotel and verbally cancelled the reservation just to be sure that the reservation was cancelled.

I made my booking for "non-refundable" deals to Hotel Y Boulevard, Amsterdam for November 4 to November 7, 2011 on October 24. I read the message shown on the screen as follows: "We guarantee the booking is safe. When you book with us, your details are protected by a secure connection. Your privacy is protected. Your details will only be used to guarantee your booking. No booking fees. You only pay the hotel. Booking.com will never charge your credit card. Best Price Guarantee. Found your room online at a lower price? We'll match it."

I booked a hotel at the Sheraton Milan Malpensa Airport on June 17, 2011 for Sunday, October 9, 2011 with booking.com. It was charged on my credit card at the time of the booking, something I was not aware of. When we got to Italy, I called the hotel to confirm and was told we were not scheduled for my booking date on October 9, 2011. So I re-booked it with the hotel, which did not charge my credit card until we checked out.

I had sent feedback about the hotel I booked after we stayed, booking.com sent me an email:

I made a reservation for a hotel in Bangkok and found out that the price offered by the hotel's site is cheaper than what I had via Booking.com. I contacted Booking.com as I assumed that they shall be offering the "Best Price Guaranteed." The customer service replied that they will contact the hotel and it ended up as I expected. They told me that they couldn't lower the price because of the terms and conditions, that I have to file a complaint within 24 hours. Do not trust this site and nothing much can be done even if you are not happy once you have the deal. The customer service will tell you a lot of ** and the purpose is just to enforce you to accept it.

Zero stars. My experience started off bad. First, the company booked me at a hotel that did not offer 24-hour front desk service, so the hotel was closed when I arrived. Then I asked booking.com to contact the Holiday Inn for me to see if they could get a better rate on the room. The customer service did get the room for $88.00 but charged my credit card $107.00. When I got my statement, I contacted booking.com and they basically outright lied and did not honor the discounted rate. Bad service.

The hotel is advertised as a "luxury" and is just "across the street from the beach." There was also a picture of a beautiful beach on the website. But when we got there, it is not across the street! It is a rundown, dumpy, dirty, little hotel on a very busy street. When we saw that they had lied and the website is false, we refused the room. Now, they want to charge us claiming that we violated the cancellation policy. We left and now they want us to pay.

We have made a hotel booking through booking.com at Hotel Okura in Amsterdam.

They advertise hotels on their web site at 2-3x the cost that one can obtain by contacting the hotel directly. Basically fraud. I was trying to book a hotel in Medellin Colombia. Booking.com advertised the room for $220. The hotel's own site advertises for $80!

i booked a hotel throw booking .com , booking .com showed me a hotel in web page deferent than what i saw in that country , i select 4 satar hotel , but that hotel is not even 1 star , i paid money for 4 star , but i got room 0 star so , i cancel the reservation which was free cancelation but the charje me for cancelation, i need my money back from booking .com

I had been using Booking.com since 2008 and felt comfortable about giving my credit card details to them. However, I realized that this was a mistake as they just pass my credit card details to the hotel and feel no responsibility about it; they don't care if the hotel charges me for nothing as its happened in my case.

I made a hotel reservation with Booking.com at Hawthorn Suites by Wyndham, 7601 Canada Ave., Orlando, FL on September 12, 2010 and cancelled the same day. I received on October 13 an e-mail stating I was charged a no-show cancellation fee. I contacted both Booking.com and the hotel directly (by phone) and was told there was nothing they could do. I surely wouldn't throw away $100. This put a real damper on a fun vacation with my grandkids. I lost $100.

I understand what people wrote here but I think many of them don't know how Booking.com works so I decided to write here the experience (as a Hotel manager) I have with them. I'm a Hotel manager and in fact I have this concern with the all the confirmation faxes I have at my reception with all credit card details of my customers that came via Booking.com. Booking.com sends us all credit card details from the client - we need to have them to charge the guest for a possible no show for example, but I wonder if this if safe at all (and unfortunately I know it's not).

I booked a hotel in Rome using ****. I received an email from them stating that the credit card we provided was invalid. And if we did not provide another credit card within 24 hours, our booking will be cancelled. I phoned to inform them that I would not be providing another credit card as my husband is now in hospital in Sorrento, Italy with heart problems and looks like we won't be able to make it to Rome for our stay.

I made a booking with booking.com online and so this lovely apartment. Apparently, the website is misleading you. It is run by the UN but it is not. Anyhow, we checked-in on Sept. 3 and was going to 7 nights. The kitchenware was incomplete. No knives, or plates. Broken rice cooker. We couldn't have a shower the first night because it would get flooded. So I had to remove the sieve from the drain. Below the bathroom sink, there were cleaning products for the maid and also in the closet, they kept all cleaning equipment in it. I complained to UN and booking.com but nothing was done. So I told booking.com that I was going to move out on Tues Sept. 7 2010. They charged a lot to stay when there were no maid. It was a total of $936. I think that is rip-off. I would like to get a refund.

I booked a hotel in Geneva, Switzerland with them. They were not able to contact the hotel to get information about the hotel. I asked them to cancel it. They did not. They billed me for the hotel and claim that since the hotel will not negotiate a refund, it is not their responsibility. I have never heard of anything like this. I had to pay the charge for the hotel as they had already billed my credit card and the credit card company disputed it but booking.com will not take responsibility. I do not mind being contacted by an attorney if the call is of no cost to me.

I booked with Booking.com (reservation #**). I took an airplane, paid a cab fare just to find out that the hotel did not honor Booking.com's confirmation number. The manager told me that they didn't do the reservation and it was not their problem if Booking.com gave a fake reservation. I lost my time money. I tried calling their costumer service for any compensation and she said "sorry, too bad for your experience". That's all. So anyone reading this, don't ever use them or Priceline.com. They are the same company.

Late last night, I accessed the Booking.com website to book an apartment with Metro Apartments. The website was showing some nice apartments and one good review, so I booked a studio apartment. The price was $1153 + taxes. When my confirmation came through, I was told that if I was to cancel now and before 20 days of my holiday, I would have to pay a cancellation fee of $345. I then took a look at the other reviews of Metro Apartments, which were on another page of the Booking.com website and I was horrified to read that most of the reviews said the apartments were filthy, plus there were other issues such as a dead mouse in one apartment and live mice in another.

I booked a room using my American Express credit card as it was one of the payment options on booking.com website, a middleman company between hotels and customers. I also got a confirmation that I booked a room for a total cost of US$ 872.00 at Royal Suites. The 14.75% Tax was not included in the price, which was puzzling to me since I wasn't aware that it's possible to separate price and taxes when a room is already booked even though the credit card is not charged yet.