Booking.com Reviews

It appears there was 2 bookings done through their website by me for this hotel, but that only one of them would show in my account because one of the two bookings would have been done as a guest. The only way to connect all the bookings from my email address is by clicking the link at the bottom of the page stating "Can't find your booking? It may be that your booking is not associated with this account. Add older bookings to your account". This is a very upsetting story and the worst part is that they are not planning on fixing their website, taking the blame and refunding their customer. It's not the first time situation like that happened as I was reading several other reviews online. The website is poorly designed on that matter and the information provided in the "All my bookings" are misleading. I will never deal with that company again and I hope Priceline disconnect themselves from that poor business and customer service.

Unfortunately, since the hotel is not at fault, they have no incentive to offer me a refund or apply my charges towards another reservation. I called Booking.com where I spoke with an agent who initially tried to blame me for the mix up. When I told him that I would be contacting Kayak.com about the issue, he offered to call the hotel, but could not get them to refund or reapply the charges. He then told me that I was basically out of luck and because Booking.com doesn't take payments from customers, they don't issue refunds.

This company does not stand behind their service and when errors occur within their system, they blame the customer. They are unreliable and will leave you stranded with no recourse!

They are the worst booking company out there and fraudulent. Use extreme caution when using this site. I will never use them again.

If you are a real responsible traveler, do not support this company. They cheat on you, they cheat on us with the phrase, 'Best Price Guarantee'. Okay, we hear that by guarantee, the same price as Booking.com provides you for any hotel located in Turkey. A responsible traveler is re-discovering how to experience the nature and to be in it, feeling it, smelling it and learning about it rather than just looking at it. Through this, they replenish their souls. They would rather get out on foot than sit in a big bus, and are determined to leave no physical evidence of their visit but their footprints.

The responsible traveler understands local people's relationship with environments, and that income from tourism can be a powerful incentive for conservation. The responsible traveler values diversity diversity of people, cultures and environments. They believe that they can grow as individuals through these experiences, and that their trip can make a positive contribution towards conserving global diversity. The experienced responsible traveler knows how difficult it can be to do the right thing, is humble and learns from their mistakes. Whether they travel independently, or through a leading responsible travel operator, the responsible traveler makes and experiences a difference.

Be a responsible traveler and do not support Booking.com. Please support locals. Local people need money, Booking.com does not! I am a hotelier in Cappadocia and I am really taking a struggle of paying the commissions of Booking.com. This is not fair. I can't take bread to my house but I have to pay 20% commission to Booking.com!

I applaud the quality of service and I hope it continues as such. They have the best website as far as functionality goes and back it up with credible service when this becomes necessary, unavoidably.

Today, I received an email that the booking has been cancelled because the hotel did not accept new details. I responded within a minute that I did changed details and also willing to pay for complete bookings. They advised that the property is sold out. C’mon guys, I booked early and I committed taking my parents, bought tickets and now we can’t go.

Please help, I am willing to spend money so someone else can’t go through want I’m going through. They need to honor booking please.

On the second booking, nothing is being asked about credit card, booking is still intact, price is still similar but they stole my rooms. What do I do?

I asked them didn't they have a record and they replied I should have received a confirmation cancellation email. When I explained I didn't, they said I had no proof to say I cancelled. I replied that in that case they had no proof to say I didn't either. Basically, they have taken my money from my bank which I can't afford and think this is unfair as I followed the correct procedure! They are total crooks and are probably getting away with this with many other customers.

After 5 days, I had to write back again asking for status. What I received in return was a lame apology and a standard statement that it was not Booking.com responsibility at all since the hotel was solely responsible for the information listed on Booking.com. This is height of not professional on part of Booking.com, totally misleading and can be termed as an out right attempt to cheat the customers. When I pointed out the difference in their statements that suddenly from looking for a suitable solution to completely washing away the responsibility. I am now facing a total silence from Booking.com.

To make matters even worse, the room facilities for the same room type at the same hotel are still showing incorrectly, which makes booking.com now party to intentionally misleading its clients as they now know there is a problem with the information, yet they have done nothing to correct the situation. Add to this, I wrote a review about the hotel stating the real issues. This review of mine is not visible to the people visiting the said hotel details. I have written 2 days ago on their page on Facebook and since then I am still hearing vague terms as them getting back to me "shortly" and "asap". They have partially corrected the hotel room information but they seem to be totally bent upon insulting me while keeping me waiting for 18 days with nothing concrete to answer. Booking.com should be taken to task to the highest authority.

Me and my husband booked a hotel room on Friday, November 18th for December 26th-28th with Booking.com to be staying at the Ravel hotel in NYC. As usual when booking a hotel online, we inserted our credit card details and received a confirmation email saying that the total amount (including taxes) was US$ 338.30. Approximately ten minutes later, we realized that US$ 452.24 was taken from our account by the Hotel Ravel itself. We called the hotel straight away and the guy at the reception told us that his colleague had taken the wrong amount accidentally and that they were going to refund that immediately.

Well, for our surprise, two days later, on Sunday, the amount was not given back yet. So we called back the hotel and spoke to this guy called Malvin. He told us he knew about the problem and that he had to speak to his manager the day after (today) because he were not allowed to do the refund. Today we found again that nothing has been done yet, so we called them again. Now they say it is a Booking.com mistake. I called Booking.com and they say it is the hotel mistake. So, we actually have our money (113.94) held with the hotel and none of them take the responsibility for that. Booking.com says they need 21 days to understand whether there is something to be done (no guaranteed) and literally hung up on me. The hotel says they are not giving the money back!

I was notified by booking.com that I had a no show at The Bauhinia Hotel and the hotel will require me to pay a no show fee for that. A check of my credit card records showed that the hotel had charged the no show fee on the 5th Nov'11. I requested booking.com to trace back their electronic transactions but was told the booking was active in their system, and I had to pay the no show fee.

I was charged $1,032, as Booking.com only cancelled part of my reservation. They obviously did not read in my request on their website to cancel the reservation, as we would not be staying in Netanya. The other part of the reservation was in the name of my twelve year old daughter, as we needed a room for our children. Booking.com did not even read the reason for our cancellation! Otherwise, they would have known to cancel the children's room as well. When I called Booking.com about this, I could not understand the English of the person I was speaking to, as they farm out customer service to a third world country.

I demanded to speak to this person's boss and ended up speaking to her "manager." I told him, that obviously, if we were cancelling the reservation for our room, then also the children's reservation should have been cancelled. If a human being had actually read our explanation of the cancellation, then our entire reservation should have been cancelled. I then told this "manager" that we even called the Blue Bay Hotel in Netanya four times until we finally found a person in to cancel our reservations, just to make sure that our reservation was cancelled. The "manager" then called the Blue Bay while I was holding on the line and he said, "Yes, they did find a note cancelling the reservation." But obviously, nothing was done about it.

I have already contacted my attorney and plan on suing both Booking.com, which is a scam, and the Blue Bay Hotel in Netanya for the $1,032 which was stolen from my bank account. I have been making reservations in hotels all over the world for the past forty years and have never had such an awful experience. Do not use Booking.com, as it is a scam!

I proceeded with my booking for "non-refundable" deals without reading further the terms and conditions. I wasn't aware that the hotel had charged the full rate to my credit card at the same time after I submitted my credit card details. A day later, I was told that my trip was cancelled due to some discrepancy in my travel documents. I informed Booking.com immediately, and was told that the said hotel had charged, and no cancellation was allowed. I started to seek with both Booking.com and Hotel Y Boulevard for a better solution as my trip was cancelled, and it seems that I can't travel for the time being. I was very disappointed that both parties turned down my request.

So once again, I ran through the booking steps carefully, and found that they do state that "Your credit card is needed because it will guarantee your booking. Budget Hotel Y Boulevard may charge your credit card once you confirm your booking." I am not an English-ed Asian, and my understanding of the above statement is that the credit card details were needed to secure my booking, and no payment will be made. I offered to the hotel by paying a sum of penalty charges instead of full rates, but it was turned down. €375 (euros) is a big amount to me, and I feel really helpless now. Please advise on what can I do now.

When I noticed that booking.com had the wrong date and they had already charged my credit card in June, I saw the money was forfeited as a no show. I believe this was a fraudulent transaction.

"I can see that when you booked this reservation on the 19th of June you did request a room with twin beds as you would be sharing with a friend and from your comments you were supplied a double bed despite your request, I do feel that the M Hotel did not quite honor your booking as you did not receive the exact room you required. The hotel in this sense should of done more to assist you in this issue.

With everything in mind I would like to offer you a 50% refund as a goodwill gesture considering you are a regular user of booking.com and your custom is important to us as well as your enjoyment when using our service."

They asked me to send in some info so I sent all the information they needed for many times, I sent them email many times. There was no reply at all. They didn't even bother to deal with me.

This booking was made along with many other bookings for my recent Europe trip. I had to cancel this booking and replace it with another hotel because of change in my visa dates and Hotel Okura was not available on those dates. To my surprise, while I was in Amsterdam, I got a mail that I have been charged by Hotel Okura for one night for Euro 167, which is towards no-show. When I called booking.com, they simply took no responsibility and just forwarded me the hotel details to speak with. They told me that I have rebooked this hotel on the same dates again, which I never did and booking.com has not been able to provide me any proof of the booking also.

Well even if they provide, I have no mail so far and I am 100% sure that I have not made any rebooking on the same hotel for the same dates because my date of travel to Amsterdam were already changed.

I cancelled my reservation for The BW Sheldon Park Hotel timely due to a personal circumstances, it was an early cancellation and it was clearly stated that I would not be charged for this cancellation. When I cancelled by following the link, a screen came up clearly stating that my reservation had been cancelled. When I have written to BW Sheldon Hotel to ask for a refund, they replied asking me to contact my original booker.

All my negotiations with the Booking.com was useless, as they were intentionally confusing me and giving misleading information about the hotel policies. I am truly disappointed and I wonder if I could claim their action as a fraud as I am suffering monetary loss. It's unethical aggressive business and I lose 50 euro and trust.

The credit card data is printed and in the end becomes available to everybody at the hotel reception. One risk is for example an employee with "bad intentions" can just steal this data to buy online, for example, and how can I control this? At our hotel we are very careful with this but can Booking.com assure that all hotels will have a good behavior and will keep the clients credit card data secured? I think that for them is just impossible. And the truth is that also for us is very difficult because we risk that someday, someone from of our staff steals this data from our guests that booked on this website and I wonder if this will be our fault? This is something that worries me for a long time but nothing changed from Booking.com side in this regard.

They informed me that it would be alright as the hotel had informed them that the credit card did not work. I then rang the hotel, spoke to a lady and explained the situation. She also said that this was alright. When we returned to Australia, our credit card had been charged for 252.00 Euros. We phoned **** on 4 different occasions and received the run around on all occasions. They told us on several occasions that they had contacted the hotel and they told us that their notes show that a phone call had been made to my husband. This phone call never occurred. The notes placed on their system were a total fabrication.

We are totally frustrated and even if we cannot get our entitled refund, we would like to make these people accountable for their appalling actions. To us, they are no better than thieves. The only difference is we know their identity. Imagine my husband, a 60-year old man recovering from a serious heart condition, our holiday already being ruined and then coming home to find the money stolen from our credit card and the people supposed to be responsible are taking absolutely no responsibility whatsoever.

I lost $67.00 in cab fare, another $27.00 finding another hotel in a cab on my own, ruined my weekend due to the fact that I had to stay super far from my family and friends and paid $15.00 back and forth to the hotel. Not to mention, the new hotel ripped me with their last minute rate. I wish someone from the BBB can do something with this third world service they are doing in America while taking people's credit cards info. Who knows where they fall under? I canceled my CC and ordered another one just in case Booking.com sells your info to a scammer.

Some of the guests complained to Booking.com about advertising these apartments, when they knew that there had been many complaints. I telephoned Booking.com and told a customer adviser that I could not risk traveling from the UK to New York to find that the apartment I was due to stay in was inhabitable. I asked the adviser if Booking.com could send someone to check these apartments and if they were as bad as the reviews have said, could they cancel my booking? The adviser, said there was nothing Booking.com could do and I would have to take it up with Metro Apartments. I pointed out to the adviser that the reason I booked the apartment was because of the nice photographs and the good review that was on the booking page. I also pointed out to the adviser that Booking.com had been asked by a reviewer, to take Metro Apartments off their books. I asked him to take a look at the reviews and he agreed that Booking.com should not have been dealing with Metro Apartments, any longer. The adviser still insisted that my complaint was with Metro Apartments and not them. I have contacted Metro Apartments and explained my problem with them. Can you please give me some advice?

Right after I saw an email with a reservation confirmed from booking.com, I got another email from the hotel itself that stated they don't accept American Express and I have to provide either Visa / Master Card. I was alarmed by their demand for another credit card to be provided since they already had my American Express and would call their action as an attempt to unlawful collection of private and financial information by website, considering that the original website booking.com that confirmed my reservation had American Express as one of the valid payment options and accepted a credit card and then a different organization (Royal Suites) states they require another credit card.

I feel that it is an abuse of my rights as a customer and the companies are using unlawful consumer practices and I'd like to place a complaint about it. Since I refused to provide a different credit card out of concern for the safety of my financial information, I asked that those two parties (booking.com and Royal Suites) involved settle the issue between themselves. I also stated that I want to use the credit card I already provided since it's suspicious to accept a credit card by one website and to see right away another email from a different Web site that represent that particular hotel itself that they don't work with AmEx.

So why would first website provide only options of credit cards, which are accepted by the place people book their reservations? Also, I offered to booking.com I could send my check which will be cashed 7 days in advance to the reservation date to settle the issue. However, booking.com didn't want to deal with me, sending me all the time to the hotel itself and that hotel canceled my reservation since they wanted one of two mention credit cards (Visa or Master card).

I don't think I have to deal with hotel (Royal Suites) at all if I booked my reservation on a different site (booking.com) even though they don't charge anything. I'm asking to consider my complaint. My credit card information was stolen the way two web sites work and my consumer rights were abused. Finally they canceled my reservation using their rule that if I don't provide a different credit card in 24 hours, my reservation becomes canceled.