Booking.com Reviews

Booking.com is a big scam let not stand behind their advertisements for the first time using them. I thought I’d try something new like a hotel that’s that free cancellation. I tried to cancel 10 minutes later because I did not like the area. They refuse to refund my money so it’s a free cancellation but the email they sent you after you make a reservation no free cancellations so it’s an entrapment. Be careful.

We booked an accommodation through Booking.com that was explicitly advertised as having a washing machine. Upon arrival, there was no washing machine available. We immediately informed both the host and Booking.com. The host did not respond to our report and offered no solution whatsoever. Booking.com ignored our written communication. Only after contacting them by phone did we receive a commitment: as a Genius Level 2 customer, we were promised that an alternative accommodation would be arranged if the host did not respond within 2 hours.

Booking.com charges hidden fees. They charged me about 40% of my rental car in the form of a "deposit" that has now turned into a fee. Their reps are trained liars, so don't waste your time. They are in England, so suing them will be difficult (if not in England). The only thing that can be done is to share the word and boycott them.

Promises services that were never received. Then when talking to customer service they "apologized" but refused to refund, and said it was my fault that the services that were promised weren't provided. The rental car placed we booked through said they were "out of Cars" and don't have any in stock. Booking.com refuses to refund.

Unfortunately, this is a very common issue at Booking.com and full refund if you cancel up to the day of check-in. I had to cancel because it was for my son, and the booking at the hotel said I had to be there; however, I was in a different state, so I called to cancel and it is never free. It’s such a shame this company makes their money by charges. Very upsetting. Never use Booking.com.

I booked a rental car through Booking.com. When I arrived at the airport the rental company had no cars available. I reached out to Booking.com where they told me to rent from another car company and supply my boarding pass and invoice to be refunded the difference. I did this and submitted everything to them. They declined the adjustment because my original car rental was a compact SUV and the one I was able to get from someone else was an intermediate SUV. I took the car I could get. It was 1 AM and everyone who had rented with Hertz was looking for new cars. All this to say Booking.com does not stand behind their service and can leave you stranded anywhere.

I am submitting this complaint regarding Booking.com’s failure to provide adequate customer service and to fulfill its responsibilities as the intermediary for a hotel booking made through its platform. I booked a hotel reservation through Booking.com and later needed to change my arrival date to two days later. This is a common and reasonable request in travel planning. However, when attempting to make this change, I was unable to reach a human customer service representative. All responses I received were automated AI-generated replies that did not resolve my issue.

The issue was that my messages/requests were not displayed/reachable if not booked, and there is no live agent chat option and no phone numbers to call. I found their 888 number on internet and called them, but the AI virtual assistant went around and around to deny me the opportunity to talk, but I finally got thru and spoke to the agent, Jov, but she was talking over me, then we got disconnected (not sure whose phone dropped the call, hers or mine), and, surprisingly, she called my cell phone right back (positive!) - the caller ID: Hong Kong - but she was talking over me (not intentionally but either inexperienced or a bad listener, tried to confirm and verify while I was talking, again and again), so I had to hang up.

I booked a room at CandleWood. They double booked me. I called to get it corrected. They ended up canceling both bookings, charged me, hey, cancellation fee and steel charged at me $262.44 anne, I had to pay out-of-pocket for a room.

Terrible customer service. I booked a 3 night stay six months in advance. I went to cancel 2 days later and they told me to pound sand. Apparently I didn't purchase their additional cancelation insurance for $87 so they get to keep the money. $780. WTH? Beware, they will screw you over any chance they get.

If you cancel hotel stay good luck getting money back!! Will give you the run around about waiting on confirmation email from hotel that they never send. Very, very poor customer service. They will steal your money!

Another bad experience with Booking.com. Got in Rome after traveling from Barcelona with my wife and 2 kids. Cold weather, late in the day, all you want to get to the place you made the reservation. Nothing. Doesn't exist. No phone answering. No chat. Need to figure out a last minute place, carrying your bags and all the angry/frustration. Call Booking the next day once things are figured out. Booking says, "No problem. We will refund you this place and difference you paid for last minuted place." They refund the booked place but the difference... NIGHTMARE. Still fighting, but the experience is already gone. Have been with Airbnb for 10+ years and will never do Booking.com again.

Had a reservation made through Booking.com. Weather (icy roads) prohibited travel. Contacted for a refund and was told to contact the property. Contacted property manager and was told that Booking.com did not need anything from them to give a refund, especially since the cancellation was 5 days in advance of reservation. I am now getting the run around on ANY refund. Use ANYONE ...BEFORE using Booking.com!

I am deeply dissatisfied with this site. The customer service is extremely poor. My sister needed to cancel her flights due to a medical emergency. Her reason was acknowledged as valid, yet they are now refusing to refund her money. A representative from booking.com claimed that Qatar Airline rejected the claim, but when I contacted Qatar Airline, they stated they never received it. I will NEVER use this site again and advise NOT TO USE this site either. This experience has been incredibly disappointing.

Scammers! Scammers! Scammers! Avoid to pay through Booking.com. They will get your money against your will, more than a month since I should have received a cash refund. They are just lying to you by saying that the relevant team, a “higher department” is handling the case just to bypass you. Thieves! Robbers! They are robbing people! I’m writing this review so anyone will not be fooled again anymore. Make sure you don’t pay anything on this platform

The worst company. DO NOT BOOK WITH THEM IS MY WARNING TO YOU!!! My flight got cancelled and American airlines says they gave them my reimbursement but Booking.com says they don't have it. They then say send it to them, when I do on the exact email that has American Airlines note they said like I said send it to me. You are not able to speak with anyone else in the company like a supervisor. They say this is not authorized. Please book directly with the companies, its the same price!!

The room I'm renting smells like sewage. Their solution to fix it was to give me 16 travel credits or imaginary dollars. This room is a health hazard. Welcome to the new Canada.

My flight was changed twice by the airline. I was inconvenienced by having to pay for a hotel room. I was on hold with Booking.com for hours. Booking.com refused to waive the $15.00 flight change fee. Do not book with Booking.com. Go directly through the airline. A peace of mind and good customer service is priceless. Booking.com is the worst company ever.

How in the hell do you get customer support to help you? I need assistance with a canceled flight and send me to the same page. How do I speak to a real person and fix this issue? Please don't use Booking.com anymore. Save yourself a headache.

Non refundable if something goes wrong. Non refundable if something goes wrong. I booked a car 6 months in advance. When I showed up at the car counter for the car company after flying 12 hours, no one was there. I called several times the phone number provided. The calls would not go through. I paced and waited over 30 minutes. Finally gave up and my friend rented a car. I have not been refunded. I am challenging the charge through my credit card but I am running into obstacles due to the small print in the car company contract. Bookings.com Is backing their car company. Bookings has poor customer support. It takes hours up of your time trying to “chat” with them. I learned my lesson! This was the second and last time I rent through bookings. This happened six months ago too! At least then I was refunded.

I had a very frustrating experience with Booking.com regarding a cancellation issue. Despite reaching out clearly and well in advance, my cancellation was neither properly reviewed nor fairly considered. Customer support was unhelpful, gave generic responses, and showed no real effort to assist or find a solution. I felt completely ignored as a customer, and the process was unnecessarily stressful. This experience has seriously damaged my trust in Booking.com, and I will think twice before using this service again. Don’t recommend!

Received word that my child was in the hospital. Made a quick reservation online before I flew out to where she lived. Got there and because I didn't have a physical credit card with me, the price would go from $266 to over $1200. I found another company and rented from them. Tried to get my $266 back, but it's in the terms and conditions that you need a credit card. In a crisis, I didn't read terms and conditions. My bad, but I'm sure I am not the only one this has happened to. Maybe they should make that requirement bigger! I then spent the next month being bounced back and forth between booking.com and the car rental company, finally landing back at Booking, where they said it had been "too long" to make an exception. I'll never use them again. So ridiculous!

Trip 1: The apartment had five live roaches and several dead ones when we arrived. We didn’t stay the night and reported it immediately. After three months of back-and-forth, Booking.com still denied a refund. Trip 2: The rental home had a strong odor and was extremely hot inside. When I contacted the host, I was told to “live life” and buy my own air freshener. My family couldn’t sleep, and we left two nights early. Booking.com again refused to help. Between both trips, I’m out $800 for stays that were clearly not usable. Booking.com did nothing to hold the hosts accountable and offered no real customer protection. If you’re booking through this platform, be aware: if something goes wrong, you’re on your own.

2nd time same experience. You book hotel and after some days receive mail stating cancellation of Booking. I think they close their deals in some parts of world and keep it open in other parts of world even if Booking is full. Then if someone book it with the higher charges, they cancel already booked customers by giving some absurd reasons. We are cheated 2 times and request all to stay away from this site.

Sad sad company. Run the other direction as what they state on their app and what you may be charged at property are not the same. Pay at property is a lie as twice my card has been hit long before checking in. Also the price that they state you will pay at check in is also a lie when they have all your information such as traveling with dog. Recently I was quoted $229 for 3 nights at a days inn only to be hit by a $100 fee at 6:01 am long before check in followed by arriving at property only to find out it was $50 a day for my dog making a 3 day stay $150 a month more than stated you would pay at property. Also the $100 fee they charged your card on file was charged long before arriving at property thus making invalid pay at property obsolete. Not anywhere on their app does it state deposit. The price it says you will pay at property on their site is also a lie.

My initial flight to Phoenix was cancelled due to snow, so I needed to pick up my car later than I initially planned. Hours prior to my original reservation, I called to let them know that I would need to pick the car up late. They said to pick the car up late, I needed to cancel and rebook, or I would be charged in full and would not be able to pick up the car because that would be considered a "no show." The cancellation fee was over $100. I should not have been charged more money to pick up the car late through no fault of my own. They insisted it was policy, and they could do nothing for me.

I have been supporter of this business for many years, I am highest loyalty level Genius level 3, having stayed in 100+ properties, with average review rating of 8.9, for context. Everything is fine when it is fine, but the moment you have an issue, not only will you, as "priority support" not get any of it, this vendor will do nothing to protect you as female customer, and will hang up on you, as they did on me this afternoon. I had no energy to call again, about the issue, for the 4th time in a month, and speak to their ai for 10minutes just to get real person who then hangs up on me. I wrote a balanced 5/10 review in December for garibaldi 26 property in Turin, supported by photos, highlighting the many issues at the apartment, but also the positives.

I booked my flights through here and need to change my flight. It said I could do so after booking after a certain amount of time, however, they did not honor that. At this point, I just wanted a credit because their website is misleading and they still did not honor that. I would not use this company again as I do not trust them. Also, their customer service was terrible and could not understand them.

Don’t use. Anything goes wrong YOU WILL REGRET USING THEM. Spend the extra and go through the hotel and book directly. This reminds me of a legit scam. Customer service in English you’ll get someone that barely speaks it. They make it so difficult to put in a claim. They say contact the hotel and the hotel says contract booking.com. Don’t use them to save 30$. Trust me.

ABSOLUTELY AVOID. I have used Booking.Com for years and have always had successful bookings and stays that have met above expectations. However, our last stay in September this year was a dreadful one. In a nutshell, an accommodation that blatantly lied with photographs which didn't match up to what we received. This place was literally in someone's run down, pokey flat, that resembled a scene from a council estate off the TV show, "The Bill". The family and their two cats were literally next door to us, and some random bloke bumps into us in the hallway in his pyjamas! Our room also stank of cannabis and the towels smelled mouldy. The bed was the worst, it felt like every spring had blown. The list goes on.....

Never received the promised $200 travel credit promotion. Felt scammed. Customer service just stopped responding. It was supposed to be credited within 3 days after stay. Then they say 10 days. Now latest, they say 64 days. Well, sounds like a scam right?

If I can give a zero I would. I book a room on the website. It told me when I booked it that I could cancel before 4 pm. On the day of room. We had a severe winter weather storm. I could not travel. State of emergency. I canceled and they still charged me. Won't ever use this site again. Scam artist.

Stay away! Does not reveal non refundable or non cancellation clauses until payment is processed. Beware, no customer support, BS replies from an email address that does not accept replies. Shabby, lousy outfit. Don't waste your time or money, prices not particularly competitive, go elsewhere.

Buyer be aware.... When booking any Hotels, flights and especially Car rentals, Booking.com does not disclose a very important detail when they offer insurance for their bookings. The reality is that it is a REIMBURSEMENT Insurance with limitations that may not be sufficient to cover what you need to put out upfront!! Example being, that if you are in a car accident, you will need to pay the claim first then file a claim with Booking.com's carrier (BTW they are off shore) to get reimbursed. It really defeats the purpose of why we buy it in the first place. So in reality, this is a sham, because if you get sued for an accident for 1M, the reimbursement of $50,000 still leaves you screwed! DO NOT BUY INSURANCE THROUGH ANY 3RD PARTY VENDORS! IT IS A SCAM! Buy the insurance directly from the company if you need it.

Deceptive Cancellation Practices – Booking.com & Hotel Indigo Atlanta Midtown. I had a reservation at Hotel Indigo Atlanta Midtown by IHG for January 23–25, 2026. On January 22, 2026 at 12:47 AM, I submitted a cancellation request through Booking.com. The cancellation process is intentionally misleading. The system first states that cancellation will incur fees, then immediately presents an option suggesting you can receive a full refund by contacting the property. When you click that option, Booking.com claims they are reaching out to the hotel and that a response should be received within 24 hours. The property never responded.

I’ve been a long-time customer of Booking.com, but never again — and I strongly encourage Booking.com take a hard look at their business practices. Yes, you can sometimes find decent prices. But life is unpredictable. Even with a week’s notice, plans can change, and it becomes nearly impossible to modify or cancel a reservation because the hotel claims it can’t help since Booking.com is a third-party provider. Which brings me to the bigger issue: there is no real customer service.

This is the first and last time I will ever use Booking.com, they booked me into a hotel in West Palm Beach that was crime ridden, was totally trashed, there were people in the parking lot smoking **, and drinking beer, the room was way outdated. The place that they booked me in looked like a place where prostitutes would bring their Johns for their hour sessions after smoking crack. My wife and I left we did not feel safe, nor did I wanna leave my vehicle parked in the parking lot. Booking.com said that they would see what they could do about getting me a refund and I’ve received an email that stated that there was nothing they could do about it. Wire am I using and paying this service when they cannot do the common decency of returning my money! You need to run, not walk away from this company!

The worst customer service that I have ever experienced. Basically, if anything goes wrong with your booking, you are screwed. For example, we purchased transportation from Cancun airport to the resort and back as a part of our vacation package and, for some reason, a portion of the overall payment designated for that transportation did not go through. Booking.com did not notified us and did absolutely nothing to solve this problem. After spending 2 hours on the phone with them, I just booked a separate transportation myself 10 hours before the flight. I spoke to 3 different people, including their manager, and they all sounded like they hated their job and they hated their customers. Never again. Not me, not anyone I know. ** booking.com. One star is way too much for them.

If I could give them 0 stars I would. Do not trust Booking.com to provide honest details about flights booked through them. I booked a flight that specifically was advertised as "Flight change possible", although a fee may apply. Nowhere in the booking did it say that the flight was non-refundable. Yet when I contacted Booking.com for assistance I was first passed from one team to another and made to wait several minutes in between and then was informed that they could not assist me as it is a non-refundable flight. Deceptive advertising, disorganized customer service, and an overall horrendous experience. Use at you own risk!!

We had horrible experience with Booking.com. The place we reserved more than a month before was occupied at the time of our arrival. They double booked the place. They cancelled our reservation on the same day after we called and informed them of our situation. The worst customer service ever.

I used Booking.com before. But last Dec, I booked 3 days. Flight had delayed. Hotel refund 2 days. So I have to booked other 2 days also from booking.com. After this trip, I never get any refund, I contacted customer service, but nobody take care of this in booking.com. Now it has been 1 an half month, still no refund.

Booking.com is impossible to speak with a person and their refund policy is a scam. I will never again use this company. I have spent half the day trying to get help and I reach is AI that isn’t helpful at all.

I made a reservation for 7 nights stay in a property localized in Cra. 51B #94-160 in Barranquilla Colombia, I paid from USA in full, and the apartment was nasty, everything was filthy, sheets of the beds were wrinkle and nasty, the sink of the kitchen was leaking, the dryer and washer when we tried to wash the sheets the machine was not working, everything was dirty (I had proof with pictures I took it inside the property). I talk with Booking explain the situation and the agent told me they will make the return of my payment minus 1 night, and after multiple emails, calls and communication via the internet site. They don't take responsibility and never answer, the site is a scam, a fraudulent company and I DON'T recommend nobody to use their services.

I've been a "Genius 2/3" level with Booking.com for more than 20 years and witnessed the gradual deterioration of their quality until it became completely unreliable and adopted arrogant service practices. Now, with the new AI it turned into virtually unreachable. I'm switching to other booking providers and I highly advise you to forget about booking.com forever.

Booking.com – Confirmation number: **. Pickup time is based on flight’s arrival – flight number – SK567. Pickup and drop off details: Monday Dec 1 from Paris CDG airport to Finestate Coliving Champs-Elysees, Paris. When I booked this ride, I was asked for the flight number – didn’t asked for time. The schedule time to arrive at Paris CDG was 1:35 PM. After landing at the airport, usually it takes 10 minutes to leave the aircraft. Then it’s takes another 10 to 15 minutes to arrive at the baggage collection. Collecting bags and exit the airport takes another 10 minutes. Altogether it takes 40 to 45 minutes after landing. So we were supposed to meet the driver at around 2:15 PM.

Their website is very deceitful. It makes it seem as though the property deposit is included, but it is not. Paid way more for the hotel than I should have and regret not using Expedia to book it. This is the last time I ever use Booking.com.

Be very careful. Their marketing will make it look like you are booking from the direct hotel site. You are not. The hotel site won’t be able to assist you even if the hotel is not as described. Very misleading policies and practices.

It showed a full refund when I booked my rental car and so I went ahead with the booking, my plans weren't 100% set. Now I'm trying to cancel and they say that they won't do a full refund because it's less than 48hrs until the collection. I booked with less than this time until collection so why did it even show "Full Refund"? It's not clearly stated anywhere, I suppose you have to dig into their long terms somewhere.

Hotel had no power and turned away all guests. Impossible to get refund from Booking.com. Customer service very difficult. NEVER book through third party sites. Always book direct with hotel or airline to avoid these refund problems.

I am extremely disappointed with my experience. I requested a cancellation due to severe weather conditions that made it unsafe for me to travel as a truck driver. Despite explaining the situation and providing a valid safety concern, my request was denied and I was told I would not receive a refund. This is unacceptable, especially considering the circumstances were completely out of my control. A reputable hotel should prioritize guest safety and show flexibility during hazardous weather. Instead, I was left without accommodations and lost my money. I will not be booking with this property again, and I hope Booking.com reviews how this situation was handled. No customer should be penalized for choosing safety during dangerous weather conditions.

We tried to change our flight well in time and were on the phone with booking.com all day. Every time you call them they will tell you that they will call you back to get a confirmation from the airline. They did this from 10 am until 1 am until we were within 12 hours of our flight and they wanted nothing to do with helping us at all. We called the airline directly and found out that the flight could have still been changed until 2 hours beforehand but that booking.com is the only one that can do this. I will never do business with this website again.

I booked the Toronto Hilton through Booking and there is a major snowstorm coming. I wanted to move my trip up one day and the Toronto Hilton has rooms, but I have to go through Booking. NO WAY YOU CAN TALK WITH SOMEONE. THERE IS NO CUSTOMER SERVICE. THEY TAKE YOUR MONEY AND DO NOTHING TO HELP AFTER THE SALE. STAY AWAY FROM BOOKING & JUST GO DIRECT TO THE HOTEL!

Don't ever use booking.com. Having tried to make a small change to a booking I found out they tried twice to take money additional money out of my bank account without my knowledge or permission. Fortunately my bank spotted this potential theft / fraud and refused to release the money. In retaliation Booking.com then cancelled my entire booking and refuse any repayment. Crooks and Thieves!!!!

The worst company ever. You can only cancel after 1 day, then they keep all your money. I bought insurance booking. That only works if you are sick or had an accident. You will need a doctor's excuse, or no refund. Calling customer, all you get is a AI voice who won’t let you talk to a human.

Very poor customer service. They got money for a reservation that was cancelled by the hotel but refused to refund it back to me. The Booking.com rep spoke to the hotel management and assured me that I would not be charged. The charge is still on my credit card. Booking.com says call the hotel… The hotel says call Booking.com. All I get is the runaround. They will not return phone calls. I will never use booking.com again!

Scam. No customer service. Whoever pick the phone is unprofessional, uneducated and rude. If there is ~5 stars it will be Booking.com for sure. You are lucky someone warned you .. Why people still use it I’m surprised.

Horrible! Bought a ticket with Xcover protection for 138+10 USD, 7 hours prior to the flight itself, it was a medical emergency in my home country, 1 hour flight. An hour after purchase, I wanted to cancel, thinking good thing this time I took protection (I usually don't), and in their customer support chat on Booking's app I was promised a refund, on the purchase page, I was promised a trip cancellation refund guarantee.

They are absolute thieves!!! My family has had the most awful experience! They double booked us due to a technical error and promised compensation which, after exhaustive hours and energy spent on the phone, they weasel out of things. I never leave reviews, but I would like to save innocent people from losing money!

Scamming organisations. Took our money because our flights was cancelled, we requested for new dates to rebook but they wouldn't do it. Just took our money and now not responding. The worst travel agency.

On December 20th, I picked up a rental car in Cancún, Mexico, which I had booked through this platform. The rental cost was $280. I carefully reviewed the contract on the Booking website beforehand, and everything appeared clear and acceptable. However, when I arrived at the Infinity Car/FlexWays counter, I was informed that I was required to purchase a mandatory third-party insurance at an additional cost of $333. At that point, it was already around 3:00 p.m., and canceling the rental was not a realistic option—I would have lost the original rental payment, and I also needed to drive two hours to catch a ferry to my destination. I was effectively forced to pay this additional amount in order to receive the car.

Please do not use Booking.com for any reason. They are a pack of thieves and a bunch of liars. I was making a reservation on the hotel website and a pop-up window came up saying that they would give me 10% off my reservation if I booked through them. After I booked, I got no discount and they charged tax. I had a tax exempt form and they refused to honor it. I asked if they would cancel my reservation, and they refused to do that. They said I would have to call the hotel directly, which I did; the hotel said they couldn’t do anything about it, and I had to go through Booking.com. I feel violated by their disgusting customer service; they’re dishonest and disreputable. Please do not use them. You’ll be very sorry you did. Don’t be fooled by that pop-up window. They are scam artists, and they will not honor any discounts or give you any refunds for any reason. They just want to steal your money. I just want to tell the world about how evil this company is.

So we booked a package from Booking.com and tickets were confirmed on Delta so we called to check to see if everything was OK through booking.com and was told initially that it was not confirmed and it was $900 which they reduced to $719 extra to pay before we could get on the Delta flight going to Rio de Janeiro. My concern is that when these reservations are made they should state the price is given to the customer as opposed to you buying tickets from the airline and charging whatever you want to charge before departure. So this review is for booking.com. You suck you and you’re not for the customer. You're for yourself. It’s about revenue and not customer service. There was no notification to the customer stating that there was an extra charge. Just so happened that we decided to confirm that everything was OK and was told and charged $719 because they said that the tickets was not confirmed.

This company is as bad as it gets. Their customer service is awful and they are in the Philippines and have no concept of the American language. They don’t stand by their service. I would not recommend them to my worst enemy.

Booking.com is so inconsiderate and unhelpful l, even to is longstanding customers. I have used them for decades. This past week, we had a death in the family and an accident that left me in the hospital unconscious do days. By the time I came to and tried to cancel my plans (scheduled for the day I got out of the hospital) they were not accommodating at all even with just asking fat a credit for future travel. Talk about hitting you when you are down. If, like me, you look for business partners who at least give a semblance of caring about you, go somewhere else - anywhere else!: So disappointed and hurt..

They charged/scammed me out of nowhere for 78.31 cent. I had been cancelled reservation the day before they could charge me and the hotel wanted me to put my credit card on the account because Booking.com ”apparently never charged me and sent them the money and tried to charge me twice on a prior transaction".

Made a hotel reservation. They charged my credit card. Then cancelled my reservation. Called them requesting why my reservation was cancelled. They did not want to give me an answer. They told me to make another one, I will be charged the same rate.IIt took over 24 hours and the issues still not resolve. As a result, I received a partial refund, but was informed that a full refund would be issued for my second reservation. However, I was charged the higher rate and then only received a partial refund. The airline cancelled my flight due to weather. We received a full refund from the airline and a partial from Booking.com. I just need my remaining balance refund.

They will charge you no matter if your reservation was a mistake and reported in 10 mins of booking. 👎 not ok!!! When you want customer service, they refer you to hotel and the hotel refers you back to Booking.com. Ping pong and no help.

I have been using Booking.com for many years. I made a reservation for a vacation rental in Bogota and after trying to reach property, I got suspicious of being a fake property. I reported, I tried to cancel reservation. For a week, several bots and two individuals, basically I would be charge a fee because the property had a strict policy and couldn’t do anything about. I explained the property was fake. They tried to reach the property and no success either yet booking.com expected me to contact property and request a refund. I lost it. They have no policy about safety. They have no mechanism to override a reservation. I just couldn’t believe it. A similar situation happen with Airbnb and they call me 5 times to ensure I was safe. There fake properties out there, scam or simply dangerous. So for booking.com to have no protocol about is shameful. I would never book anything again through them. Sad, scary, waste of a week.

Customer service sucks. Not timely, not easy to reach or work with. Refund promised and not received - Claims no record of talking with me much less promising anything. If they promise anything make sure to get it in writing as they WILL NOT refund. Risky to book as they do not care what happens when you are clearly scammed. Offers are made to get you off the phone that they never intend to follow through with. They just say that to get you off the phone. Full info -We have used Booking.com in the past but finally had our experience with a cancellation. It was 2 days before our stay that we were hearing nothing back from our reservation confirming check in time and sent a message to the property and no response.

We booked air fare to Athens Greece through their website. The listed flights contain differently priced fares, depending on the fare type. Economy fare from LAX to Athens was cheapest ($303 per person), but it did not include any checked luggage or seat assignments. There was an enhanced economy fare that included 1 checked bag along with seating choices for $404 per person. We opted to pay the additional $200 (2 people) so we could select our seats, but when we booked the flight there was no functionality that allowed us to choose our seats. I contacted customer service at Booking.com, but they simply referred me to the airline. They would not refund the additional $200 that we paid. I also called a service rep. at Booking.com, but she simply stonewalled me. This is blatant misrepresentation - they offered a service that they did not provide, and then kept the additional $200. What a ripoff!

Don't use this site! Check previous reviews and beware. Not a US company and will not refund your money. Please do your due diligence and realize you will get no refund if you book and get turned away.

Booking.com is untrustworthy and dishonest. They will take your money even though they work with hotels who will not allow you to check in. DO NOT USE BOOKING.COM. You will lose your money and will end up with nowhere to stay.

I reserved a lowest price, "wild card" car on Booking.com, from Dollar Car rental. The Dollar rep told me that was a "manager special", which was an electric vehicle. I didn't need an electric vehicle; I couldn't drive one, since there were not enough charging stations in the area. I only need the lowest price car available. The Dollar rep told me that for the lowest-priced non-electric car, I had to pay 154.82 extra. I believe this is a deceptive practice, since for the "wild card" option on Booking.com, there is no notification that this could limit my driving to only the areas where electric charging stations existed.

I booked a stay at a hotel through Booking.com. Upon arrival I was informed by the hotel that there was a mistake and the room I had booked with my daughter was not available. I noticed the hotel flagged us as not showing up to our booking and the room we had secured was reposted for almost twice the amount. I've reached out and made a complaint through booking twice now and have not received any help by them to resolve this conflict. As a user of this platform of several years I'm surprised at the lack of customer support.

I would advise against using Booking.com. It is nearly impossible to get in touch with a customer service person. I paid $189 extra for a changeable ticket and when I went to change it for a day earlier, they informed me that there were no seats available. However, I could go on their website and buy two more tickets, but said there were no seats available for that flight. If you do happen to book on Booking.com, which I would advise against, never buy the changeable ticket and pay more because they will not change it for you and do not buy the trip insurance because it’s useless.

I booked a car to be picked up in Catania, Sicily. It states right on their website you must pick the car up at the time you selected or the car won’t be reserved. My times to pick the car up changed, so their email said cancel and rebook. Which I did… They charged me the full amount for the car anyways as a cancellation fee. Then I rebooked not realizing I’ve been ripped off, took a bus for over an hour to pick the car up, and was told since I didn’t have my international driver's license they couldn’t rent me the car. Yet they charged me again for the car.

Booked a hotel with Booking.com. We had an accident and had to cancel. Booking.com said they would try to get a refund from the hotel. They told us they couldn't so we called the hotel who said they would only charge for one day. Fair enough. We notified Booking.com, they hemmed and hawed. They shared that yes we had a $300+ refund coming but never sent it. We filed a complaint with our CC company. Our CC company said we were in the right when they notified us both. NOW Booking.com says they have to wait 50 days....even though we have shared the memo from the CC company. They now keep saying that we can write as often as we like but the 50 days still applies. Will update this after the 50 days but avoid this company like the plague.

Very disappointing experience – loyal customer left without real support. I am a Genius Level 2 customer and a frequent user of Booking.com. Unfortunately, this experience was extremely disappointing. I booked an apartment in Florence that turned out to be clearly non-compliant with the listing: serious cleanliness issues upon arrival, persistent unpleasant smells, and extremely loud construction works directly outside the apartment, which were not mentioned anywhere in the listing. These problems were reported immediately. Despite numerous calls and explanations, Booking.com’s customer service was polite but ultimately powerless. I was repeatedly told that Booking had no real leverage over the host. The host completely ignored the situation and stopped responding altogether.

Booking.com cancelled our accommodation on the day of occupation, they had confirmed our stay and taken the full money from our bank account. This was 2 days before Christmas for 5 nights and we were told not their problem and offered a total of AU$106 compensation if we booked with them, then told to go to their website and book again. Unforgivable lack of customer service at Christmas time. They are a disgrace. We booked with a hotel directly (at extortion rates due to the demand and time of year) with 3 separate hotel rooms for us and our kids - Never again with Booking.com.

My flight was delayed to London. I had prearranged a transfer from the airport. When I got a hold of them to arrange, the transfer was cancelled because it was within 24 hour - their policy. Their vendor, 5-Star Airport Transfers agreed to still pick me up and required an upfront payment before confirming. Their driver went to the incorrect terminal. He admitted the error and ended up picking us up an hour later. We missed our scheduled tour due to this. On top of it, the driver made us pay his second parking fee as he'd already paid for the incorrect terminal. We should have just let him sit and wonder where we were. NEVER going to use Booking.com again. NEVER going to use 5-Star Airport Transfers.

Booking.com has terrible customer service. I booked a hotel with them and them showed up 10 minutes later to see the hotel lobby closed and no staff in sight. Before even leaving the parking lot, I emailed Booking.com for a refund. I even included photo evidence in my email. Then I booked another location for the same night with this company.

I made a reservation for a single night at a hotel in Pigeon Forge TN USA for 12/26 - 12/27. When I arrived to check in, the hotel had no record of my reservation, and no available rooms. Booking.com customer service has been incredibly slow in responding, and recently told me this was a non-refundable rate so they will not refund my money. This is horrible - I paid for the room in advance through Booking.com, they confirmed the reservation, yet I was turn away when I arrived at the hotel and now they're refusing to refund my money for a reservation that I was denied upon arrival.

Had a room booked in Milwaukee. My husband had to be taken to the hospital and I was told by the hotel that they would not charge us! Well. The hotel did not charge us but Booking.com did and kept the $222.00! Been in contact with several different customer service agents and have gotten no results, it has been for a month! I would never recommend to book with them ever! I guess the money is just gone!

Worst experience of my life. Twice now I have issues. First time to get refunded after the hotel would not honor the reservation. It took me 13 hours of phone conversations and that was mostly hold time to finally get refunded and second time I’m four phone calls in because I’ve waited 20 minutes to talk to someone that would just hang up on me 3 minutes into the call. Another one wasted my time for another 30 minutes and then just hung up. Finally, I was told to upload receipts and statements and a week later I’m still waiting for my refund. Don’t use them. It's not worth the $10 discount you won't receive and definitely not worth the vacation they will ruin for you and time they will waste you will never get back!!!!

We booked in May of 2025 for a Jan 26 stay of 37 nights. On December 31 our booking was canceled they said which we didn't do and we didn't do so they ripped us off for 1392 dollars to reinstate our reservation after they were already paid over 5000 dollars.

Nothing but problems. I made a reservation for Friday. After paying it showed up as feb 9-10. I made it in jan 9th. Why would the show calender highlighted friday. It was friday but a month away. I sent request to cancel. They say the don't have. I have email in front of me. The hotel said they oked the request. Booking said they have no request even though I have e mail fron them in front of me.

I will never use Booking.com again to book my hotels. I received a confirmation, got to the hotel and was told it wasn’t paid for. The money left my account and was showing for this booking. Booking.com insisted that I book another hotel and wait 30 days for a refund because of their mistake. What a scam.

I bought a flight insurance for a flight ticket that I bought on Booking.com. Later on found out that the insurance is worthless if you want to change your flight to a earlier day flight. Insurance is a scam and the company promoting such insurance also should be held responsible. Anyway will think twice prior to using Booking.com.

Booked a taxi service from the airport to my hotel but ended up changing my departure date and hotel. I tried cancelling the reservation through Booking.com but kept getting an error message. I contacted booking.com directly and they said they would cancel the reservation. Long story short: reservation was not canceled and I get a text message saying that my driver was on my way to the airport. I tried contacting the transportation company and they told me to contact booking.com. Tried contacting booking.com and could not get a response. I contacted the driver but he could not speak English. I was finally able to contact him on WhatsApp using a translation service to confirm that I will no longer need him. Booking.com is an absolute scam and they will not help you when something goes wrong.

I booked a home in Columbus Ohio. Home was approximately $125 per night. Total bill was about $923 for three nights. Charges included a $323 damage deposit. I have spent the past 6 weeks trying to get Booking.com to return my damage deposit. Three times I have sent proof of the charges I incurred. Nothing but crickets since. No one reaches out, no request for additional information. I will never use this site again and have told all of my travel buddies of this nightmare. Ridiculous

Terrible experience. I booked an Airbnb through Booking for the exact days I needed. Once I arrived at my destination, the host was not there. I called the lady and she told me the reservation was canceled and that she was not going to let us stay. I immediately contacted Booking for help, but they left me on hold and never answered. I wasted my money on a place I never stayed in and never got my money back. Completely unprofessional and stressful experience. Never again will I book with them.

Con artists, ripoff, stay away from this company! Deceptive website intended to trick you into spending more than is required, do not use them for any travel reservations. No customer service representatives, only AI.

Last year I booked for New Year’s Eve and my hotel cancelled me through Booking.com last minute with no compensation and everything’s high price and again this year in 2005. It happened again, booked seven months in advance and cancelled three weeks close to the holiday with no compensation and no explanation. Now all hotels are overpriced and $3000 more than I’ve paid for, very disappoint

Never received any confirmation was billed immediately. It it appeared that we were on the hotel web page, which is deceptive, as they can use their layout. Tried to leave a day early due to the project ending, the hotel could not do anything for us due to the third party, which can never be reached. Have sent many emails. However, the response is always the same, confirmation number, name, location and day in day out.

I called today to cancel an upcoming hotel stay at the Ritz Carlton. The agent said no. It will cost me full balance of $800 still. He then said if only have to pay the taxes of three hundred and something. I said no. This is not right. So he let me speak to his supervisor who told me he could get it down to a hundred and eighty something. I said no. He became angry and tried to scare me. Said their legal team would be involved if I did not pay. Also said I’m blacklisted from using the site and my rewards in my wallet were no longer available. I will never ever use them again! No hotel especially the Ritz Carlton should be affiliated with them! I ended up canceling free online , no problems. So I wonder if they were trying to get my money!! I’m sure of it! Awful company!! Buyer beware! No stars!!

Terrible experience using Booking.com. I paid in advance for a room at a Best Western for my son while he was traveling in California. During the booking process, the website specifically asked whether the credit card would be present at check-in. I selected No. When my son arrived at the hotel, he was told he could not check in without the physical card. He was then informed that if he left, he would be marked as a no-show and charged anyway. After going back and forth with the front desk, he was ultimately forced to leave without being able to stay. I was later told the charge would be refunded. That refund has still not been issued. This situation was completely avoidable and caused unnecessary stress. The booking process was misleading, and the lack of follow-through on the promised refund is unacceptable. I will not be using Booking.com again and would caution others to be very careful when booking for someone else.

Booking.com is a rip off company. I had booking a place in Toronto, Canada months before arriving. The place cancelled my reservation 2 days before check in. It was cancelled because of plumbing issue. Yes that happens but booking never paid back my deposit of $376.50 cdn. I had called them at least 10 time and they always had some kind of excuse or need more info as they had all info needed with my confirmation #. I had even sent them my credit card statement to prove payment. I had told them that I would be leaving them a bad review and they did not seem to care. It was bad enough I was struggling to find a different place at the last minute but not paying back the down payment is not acceptable. I have booked with HOTELS.COM at least 40 times and never experienced anything like this. If booking wants to make it right this is my Booking #**.

I got charged a random fee of $80 and never got my money back. Customer service was no help at all. Don’t use Booking.com. If you try to call customer service you don’t even talk to a real person. It’s AI.

I had an extremely disappointing and stressful experience with Booking.com regarding flight cancellations and refunds.

DO NOT USE THIS SERVICE OR AMERICAN CAR RENTAL IN MEXICO. BOTH ARE SCAMS ARTISTS AND TAKE DOUBLE WHAT YOU AGREED TO PAY UPFRONT. SHOULD BE OUT OF BUSINESS. We rented a van and received a bucket of bolts that barely moved. The doors were so rickety and raggedy that the sensors beeped while we drove. No A/C in Mexico so we had to drive with the windows down all the time and the worst was the forced insurance that made the booking double the cost. Totally scam artists.

I have used Booking.com for years and they have always been pretty decent. Offering additional discounts and cancel up to same day etc. My 78 year old mother was moving 4 sates away to come live with me. We booked through them for her final few nights in her old town, my sister was supposed to be joining her and helping her drive the 1000 miles. My sister had a medical issue and could not only not make the moving truck but also could not accompany my mom. My mom did end up staying at the hotel, but only one vs two nights. She spoke directly with hotel, they cancelled with no penalty, told Booking.com no penalty, and my mom paid the hotel directly for one night.

Terrible customer service. Terrible communication. Will never use this company ever again. As far as I am concerned they stole my money and refused to abide by the hotels rules. I honestly have never felt so ripped off.

On December 27th, my fiancé and I traveled to the Dominican Republic for a holiday vacation and New Year’s Eve stay at the Wyndham Alltra Punta Cana. Our flight went as planned; however, upon arriving at the resort gate, we were informed that our reservation was not on file. After contacting Booking.com multiple times, we were eventually told that our reservation had somehow been lost—despite the fact that our trip had already been fully paid for. This left us stranded in a country we had never visited before. After several hours, Booking.com finally secured a last-minute “comparable” hotel for us. This experience was extremely frustrating and unacceptable, and we will not be using Booking.com again.

Booking.com takes customers’ money but does not take responsibility. Their customer service consistently fails to resolve issues and often provides only minimal “goodwill gestures” instead of proper solutions. They also restrict customers from leaving honest reviews, which is unacceptable. Overall, their service is unreliable and untrustworthy, and I cannot recommend using this platform.

Another party through Booking.com fraudulently took my money and never paid the hotel. I had to purchase another room after driving 7 hours due to scam companies working through Booking.com. Beware! Terrible customer service through Booking.com and still no refund!

We bought tickets to London, got walking pneumonia. Got a doctor's note from our doctor, uploaded it to their site. Purchased the trip insurance advertised on their site. However, they refused to help us without wanting us to pay $1800 to change the date. We will never go through BOOKING.COM AGAIN!

Genius level 3 here. And NOPE it's a scam: you don't get the benefit as advertised "expedited access to help". It's a big NO: you're on your own if you needed help I.e credit card issue, Booking.com will just cancel without any notification and will still charge you cancellation fees

Made a reservation at a stop on my way to our new home, with a load of furniture and supplies, when I was involved in an auto accident. I'm still being charged a fee for cancelling. Kind of hard to get to the booked hotel while in a hospital. I would find another company for your hotel reservations other than Booking.com.

I am extremely disappointed with my experience with Booking.com. An amount of 28 KWD was withdrawn from my account without my knowledge or authorization. Later, one of Booking.com’s agents admitted that the charge was made by mistake, which is completely unacceptable for a company handling customers’ payment details. What made the situation even worse is the customer service. I sent multiple emails and made international phone calls exceeding 30 minutes, which cost me more than the amount that was wrongly charged, yet my issue remained unresolved for a long time.

Never checked in at Motel 6 in San Antonio Texas. Called Booking.com,. Cancel. Called motel 6. Cancelled. And never got my refund so as far as I'm concerned booking.com and motel 6 in San Antonio Texas are stealing my money.

Me and four friends when to Morocco for our vacation this year at the end of October. We booked one of our Riads in Marrakech for three nights October 31 through November the 2nd. I paid Booking.com $752 up front for it. The name of the Riad was Riad authentique en Exclusivte. There was no Riad at the address posting on Booking.com, it was a bad neighborhood at and intersection. I have been trying to get my money back since the beginning but they refuse to give me it. They say that the Riad is not real and there is no such Riad at that address, even the locals including taxi drivers told us it's a fake address Riad. I have been getting phone calls from a man from Marrakech saying that I have to stop the refund and that his Riad is real. Booking.com still refuse to refund me. They are making excuses and trying to put me off trying to get the refund. They are hoping that I just go away but I will not. I am now seeking legal action.

I am not definitely recommending Booking.com to anyone also will never use them for reservations in future. This December vacation which we decide to go Holbox Island Mexico, Booking.com recommend me Casa Cat Ba. For 5 nights $108900 Pesos which is $6200 Dollars. You are not going to believe it? House with 6 bedroom and not even getting the master bedroom! I asked couples of people here which were so young they just paid 30% off of the amount I paid. So disappointed. Never ever trust booking.com and will report it everywhere I can and I will report them to BBB too.

THEY STOLE MY MONEY. REFUSED TO REFUND MY MONEY AFTER THE HOTEL CONFIRMED THEY WOULD REFUND ME. I booked the wrong date and the hotel in a phone call and through written communication confirmed the refund yet Booking.com refused to deliver my refund. Please do not book through them.

Do not use Booking.com. I made a reservation through Booking.com that I had to cancel. Since I cancelled TWO months in advance, they said they would refund my reservation with no issues. ONE month later they say they cannot process my refund and to contact my bank. The bank says they have nothing to do with it and that booking.com has the funds. Booking.com has sent me in circles and will not process refund. They blame everyone else even though they admit to not being able to process the refund due to my bank not allowing it. DO NOT USE booking.com. They will do whatever they can to keep your money.

Awful AI phone experience. Simple booking became lengthy and repetitive. We called to check a senior or AARP discount, which we did not see online. After 20 minutes on the phone with idiotic AI we hung up and booked online in 2 minutes. Never again.

The customer service is terrible. When calling AI hangs up. It's awful! I called and needed to speak to an agent. When I didn't have a PIN AI just hung up. I couldn’t request a person. It kept asking me the same question over and over. It was terrible.

Extremely Frustrating & Useless Customer Service – Absolute Runaround. I had a reservation booked through Booking.com at Sandman Hotel Vancouver Airport for January 25. All I wanted to do was reschedule it one day earlier to January 24. ONE DAY. That’s it. I first called Sandman directly. They told me very clearly: Because the booking was made through Booking.com (a third-party), I need to contact Booking.com to make any changes. Fair enough. So I call Booking.com.

Booking.com is the worst company I have ever dealt with. This is the 1st and last time I use them. They have no customer service to call in case one has a problem. To tap it off they are known for false advertisement.

I planned our spring break ski trip back in October, gave a credit card, and was showing our in-laws over Christmas, only to find out that Booking.com canceled the reservation with one email to me that went to spam, which I never saw. We'll never use them again. Incredibly frustrated!

Booking.com didn't pay for my 3 rooms even though I paid. I got to the hotel and spent over an hour and couldn't get booking.com to resolve the issue. They said it was my problem not theirs. They wanted to cancel my room and they charged me a cancellation fee and taxes... they hung up on me numerous times, their English was difficult to understand, the 1 customer service Rep was rude, aggressive towards me, accusatory and not empathetic at all to the fact I'm over 4hrs away from home and no room.

Horrible customer service. I was charged for a booking that I did not book. I never received a confirmation on it. I never received an email about this booking. When I have tried to go through their customer service of emails and phone calls zero help. Very quick to take your money but zero help when you need it. If I could give a zero stars I would.

I made a mistake and accidentally booked through my Booking.com. I had to change a date and I could not get a hold of anyone. I do not have a PIN number or a trip number- I have an itinerary number. It was impossible to get through their system. I will never use them again and will spread the word to tell anyone I know not to use them ever. They are a scam.

I am deeply disappointed by Booking.com’s handling of a serious safety incident that occurred during one of my reservations. During my stay at a Booking-listed hotel in Tokyo, a documented security breach occurred when hotel staff left my room unsecured, followed by the disappearance of personal property. The incident involved police attendance at the hotel and resulted in an official Crime Report. Despite providing Booking.com with:

You risk your vacation and sanity using Booking. Complete and utter frustration. Nothing is Booked. Ended with no booking. Disputing of charges. Canceling of credit card and new one issued. Budget rent a car same issue. Reserving a car in advance is meaningless.

I had one of the worst travel experiences of my life involving American Airlines and Booking.com, and neither took responsibility. I booked a flight from New Orleans to Paris through Booking.com, scheduled to arrive the morning of December 24th. I arrived at the airport early, had TSA PreCheck, and had no issues getting through security. My original flight, scheduled for 1:35 PM, was delayed three times and didn’t leave the gate until 3:30 PM, making it impossible to catch my connection. I exited security and went to the American Airlines ticket counter to explain the situation. The first agent told me to “think about what I wanted to do” and offered to get me to Paris on Christmas Day, which was unacceptable since my original itinerary had me landing on the 24th.

Another scammer is Booking.com. They lest fraudulent 3rd party sites and don't stay behind their reservations. Don't book anytime with Booking.com. They credit your account and 3 days after they cancelled the credit.

SCAM ALERT - Booking.com AND Fox-Rent-A-Car can't confirm I won't be forced to buy insurance I don't need when I pick up my rental car. I called and emailed both Booking.com and Fox several times. No one was able to confirm my letter of coverage from my insurance (that I emailed Booking.com) was adequate. This is a SCAM to force car renters getting off their flight to buy insurance they don't need. Stay away.

New host to Booking.com. They don't payout to hosts for guest that have stayed at your property. Customer support is a nightmare as well. Long hold times, calls constantly get mysteriously dropped, emails and message to support on their own platform go widely unanswered or completely ignored. This is a fraudulent company and I would not recommend anyone to use the platform.

Booking.com has the worst customer complaint resolution process. I stayed at a partner property that had roaches. I documented the problem, informed the front desk, and requested a refund as anybody would. The property later refused to refund the money. And when I brought this to booking they were terrible at helping, only giving me backwards information saying that if the property doesn't agree to refund there is nothing they can do. Makes absolutely no sense given the photos and videos I shared and my immediate escalation of the problem.

I booked a car rental reservation online. Paid extra for collision. Got to car rental place and they said they don't deal with that company because they don't pay their claims. Car rental place had me make a new reservation. I didn't get in touch with Booking.com until I came back from vacation. They took 1 week to get back to me. I was able to get the collision part refunded but not the Booking.com portion. I explained that the car rental place had me book a new reservation so I didn't use theirs but they still won't refund me. So a reservation that should've cost me $280.00 now cost $430.00. Terrible customer service, and terrible that they deal with companies that don't pay their claims. Shame on them!

I have used Booking dot com for years. They are like a personal travel agent and have always had my back. Yes, some places you may be able to get cheaper prices, But with booking.com, you will get personalized service for oddball questions and oddball problems. You can speak with a live representative and they will handle your problems or concerns speedily and personally. It's hard to put a price on good customer service.

We literally got our reservation cancelled because Booking.com refused to send our hotel the payment Information. Hotel receptionist spent 2 hours on the phone with a rep from booking.com trying to get the issue resolved. Instead of helping the situation since booking.com was the problem, booking.com cancelled our reservation as me and my family of 5 (2 year old, 4 year old, and 6 year old) are sitting in the lobby to check in. The booking.com rep's name was Irene who refused to help the situation. She refused to let the hotel receptionist talk to another rep or her manager. I've never experienced anything like this in my life. This is the worst customer service I have ever experienced. Now we are paying an extra $100 to stay in the hotel we already booked over a month ago. We will never use booking.com again and I will ensure that I communicate to anyone and everyone to avoid using booking.com. Pathetic service.

I booked a flight through Booking.com, and the airline later canceled all flights due to operational disruptions. The airline immediately processed a refund and confirmed that the money was already sent to the travel agency — in this case, Booking.com. Despite this, Booking.com has been holding onto my money and repeatedly blaming the airline for the delay. I contacted the airline directly, and they clearly stated the refund was already issued to Booking.com. After reaching out to Booking.com multiple times, all I’ve received are excuses and zero progress. This has been incredibly frustrating and unprofessional. If you value your time and money, stay far away from Booking.com.

Prepaid car rental was not honored, and customer support was unavailable when needed. Upon arrival, Dollar Car Rental stated the reserved vehicle was unusable and required me to book a new rental at a higher rate. Booking.com was unreachable despite multiple attempts that same evening. I was left with no option but to pay again for a vehicle. This situation was stressful, poorly handled, and remains unresolved. I would not recommend prepaying a car rental through Booking.com.

Booking.com took 89.79 out of my account on November 9th. I reached out and they told me to send a screenshot of the transaction. I did. Then they told me that wouldn't suffice. I needed to wait until my bank statement printed a month later. I did that and emailed it in. After to worry and emailing the same bank statement in three more times I still haven't received my money back. I was told it would be refunded on December 18th or 19th. Their customer service is terrible as well. I've gotten hung up on more than once (not due to any behavior of mine) and I've never been offered any type of compensation for my time or their mistake. Which is not mandatory but usually the standard. I just want my money back so I can close my account and never deal with Booking.com again.

Avoid Honeymoon ruined! Booked my honeymoon through them and the property (Radisson Blu Maldives) was not as advertised, poor services, facilities in disrepair and food selection non existent. I asked booking to help resolve the issue and provide me with compensation considering I paid over £2,300 for the stay. Booking could do nothing and on top of the I got a £200 phone bill trying to resolve the issue with Booking, who again said they could not reimburse me for the bill. My honeymoon was ruined because of their failure to adequately check hotels that advertise on their site. I was a level 3 genius member with Booking, which is the highest level in their loyalty program, and this is the service I got from them. I will never use Booking again and I highly recommend no one else does.

I have heard some bad reviews about Booking.com, but didn't realize they liked keeping customer $$. I recently booked flights in India through Booking.com, from Bengaluru to Ahmedabad (**) and Ahmedabad to Hyderabad (**), both these were Indigo Airline flights and both were cancelled in the recent issues with the airline (Dec 2025). The flights were for 5th and 7th of December and I received confirmation from Indigo that a full refund was processed and given to Booking.com. Today is 18th, when I did not see a refund on my CC, I reached out to Booking.com, where their CS confirmed that they have in fact received full refund from the airline. Why it was not given to me immediately is still a mystery. Essentially if I had not messaged, they fully intended to just keep the $$.

Booked a room at a hotel, had a horrible experience. The hotel issued a refund. Was told to call Booking.com and have them reach out. After being hung up on after explaining situation and waited for a return call, none came after on the line for 8 minutes, then called back. Was told I need the hotel person name and total after 13 mins. Then called hotel once more, they were very nice and understanding but still gave me the same information. To tell Booking.com to call them in which they declined. But emailed me to have them send a email. So they want me to do all the legwork for them, never satisfying my claim. But love to give a runaround instead of customer service.

I used this company for 8 years, and then suddenly they just scammed me completely out of nowhere. I booked a Paris room for $600, paying extra for fully refundable. When my plans changed and needed to add an extra night, it wasn’t an option, so I cancelled the booking and booked another. Well, the refund for the booking never came. I cancelled 9 months before the booking, and it clearly said at canceling that it was fully refundable. There is no customer service to answer. And I mean they just don’t exist! I have “genius level 6” which claims gives me superior customer service. But I promise you, they have zero customer service employees. Every single email is the exact same automated response. The link to submit “proof of payment” goes to a Page Not Found. I cannot believe this disgrace of a country allows companies like this to face zero consequences for scamming its own people. What a joke.

Horrible experience with Booking.com after years of making reservations with no issues. I had to cancel reservations after a couple nights because there was no access to running water during the day. No opportunity to take shower, flush toilet, etc. I was credited for nights I had to leave early and book Airbnb but not no partial credit for the two days I had to stay out of the house while the water was worked on during the day. The first night we came back and water was on. The 2nd day came back at 8pm and water was still not functioning. I called before returning as told the water was 'possibly turned back on'. In addition there was a consistent loud banging sound from fridge and although marketed as 4 bedroom the 4 bedroom had no door. It was den with a bed and a dresser.

Please don’t Use Them!!! I booked an overnight stay for a hotel in Queens, NY on December 11th. I booked a reservation to pay at the hotel. I added my CC to make the reservation and it was fine. All of a sudden I am getting emails that my booking will be canceled if I don’t confirm my CC. Which I did and I received and confirmation. The day before my reservation I received another email about confirming my card. I ignored it because I already confirmed. Then my reservation was canceled. I was furious because I was having surgery the next day. I called the hotel and they were nasty people. Trying to find a phone and speak to someone at booking was terrible. The persons I spoke with was terrible. I found another hotel and was much happier. Deleted my account and deleted the app. I’ve never had any issues with Expedia or Hotels.com.

I booked a large one bedroom unit with large balcony/terrace for $3316.83. When I arrived at the property they didn't even have a reservation, this is despite on Booking.com site and messenger system the booking was confirmed by the property and even welcomed me days before arrival. Having flown half way around the world with business meetings planned that very morning, the receptionist provided me a small dusty room to place my luggage in. The property said they don't have the rooms that is advertised on booking.com and booking.com didn't even complete their due diligence or physical checks to ensure the unit advertised existed!!

I reserved a car rental through Booking.com with Enterprise one day prior to pickup (12/16/2025). On the day of pickup, I spent $30 on an Uber to get to the Enterprise location, only to be told that they never had a car available in the first place. Enterprise informed me that they attempted to contact Booking.com ahead of time to obtain my phone number so they could notify me about the issue, but Booking.com never responded and never shared my contact information. As a result, I was never informed that my reservation was essentially useless.

Booking.com has been one of the worst customer service experiences I’ve ever had. I tried multiple times to contact customer service and they either hung up on me or clearly did not want to deal with the issue. There was no support, no accountability, and no real effort to help. I booked a vacation and later had to cancel because Brazil requires a visa. On Booking.com’s website, it clearly states that cancellations are allowed up to 48 hours before check-in. I cancelled three weeks in advance, well within that time frame.

If I could give 0 star, I would have given that. Don’t buy the tickets from this website, as they don’t solve any issues afterwards. I booked 2 roundtrip tickets of China Southern Airlines from them, but the flight's timing got rescheduled by the airline which caused the connecting flights to clash. I asked them to adjust it in a way that the transit time remains the same or book me another one as it's not my fault. They didn’t help at all & then at the end I had to buy tickets again.

This was one of the most frustrating booking experiences I’ve ever had. The biggest issue was the complete lack of communication between Booking.com and the partner airline. When my flight was delayed (which I understand happens and is out of anyone’s direct control), getting accurate information about where my flight was, why it was delayed, or what I was supposed to do next was nearly impossible. I spent a total of nearly THREE HOURS on the phone, mostly on hold, being transferred from one representative to another. Each time, I had to explain the entire situation again, only to be given inconsistent or unclear information. No one seemed to have the same details, and it felt like Booking.com and the airline were operating in completely separate systems.

We reserved two nights on Booking.com. When booking the room, the price online said it would be $84/night for two nights with a total of $168+ the standard additional taxes, etc, so we booked it. When we arrived at the hotel we were charged $325. When asked why, the hotel showed us the breakdown of charges. Only the first night was $84 but the second night was $199! It didn't say that on the website! Unfortunately, we didn't look at the confirmation email AFTER booking the room because it did show the $325 charge. We didn't expect to be tricked into paying an additional $100+ by changing the price once we clicked on reserve room.

This is a great site as long as you have no questions and no issues. If you try to reach a human, good luck. Beyond horrible customer service. All I tried to do was contact a human being because I had used two email accounts. They deleted my data per my request, but then they don't allow you access to existing reservations.

Upon booking a flight and paying over 44000 INR, immediately I got email from airline with ticket and amount paid 38000 and that made me check the rates on the direct site of the airline and surprisingly the ticket rate was 36000. They looted me for 8000 plus INR in one single booking. Never ever fall for the paid SEO.

We are 🙌 COMFORT SUITES< SAGINAW HOTEL ID ** as a business partner never get credit, please be aware of booking platform since misuse our rate code, also run down our Revenue, Rev Par and happy with other platforms like Expedia and hotel bed we have been disputed below reservation number and never get credit on it. Follow up from last 4 months, wasting time with Booking.com. The reservation with reference number **.

Needed to change my reservation to one day later. Booking.com does not respond to my request to move the reservation and also will not let me just cancel it and re-book directly through the hotel. I don't want to pay for two nights, when I just need the one. Non-refundable bookings are a total scam. They even make their website look like you're booking through the hotel itself, until you print out the receipt. It's a deceptive practice! Avoid Booking.com at all costs!

Booking.com is a rip off and does not value its consumers. This site has ripped me off many times not refunding my money or even giving me credit. Booking.com has allowed staff at La Quinta hotel in Tucson, AZ to threaten me with physical abuse by fighting me over an early check in then refused to refund my money when I didn't stay there due to the violent nature of the staff. They do not care about anything but taking your money. You do not get quality airline trips or hotels they book you in the roach hotels of the city. HORRIBLE SITE. I WILL NEVER BOOK WITH THEM AGAIN!! DO NOT BOOK WITH THEM. THEY WILL RIP YOU OFF!!

BEWARE of the Booking.com & Comfort Hotel, Niagara Falls. Both Booking.com & Comfort Hotel CHARGE charge higher rates & additional / extra fees without disclosure & people at the entrance / exit were using drugs, despite expressed concerns to staff & manager David **, they just didn't care & did nothing to address concerns indicated!

Changing the tax rate on Book.com is terrible! Putting Booking.com functionality aside, I find trying to change the tax rates on Booking.com to be a terrible experience. Since I'm using a property management software, I'm responsible for collecting and paying the taxes. Booking.com has the tax collection set to 14.5% but the taxes in my area are 6.375%. To change the rates, you have to request Booking.com to make the change on their end, either through a message or over the phone. It has been a month and a half since I made my first request.

I recently had a very disappointing experience with Booking.com. I made a reservation at JA Beach Resort (confirmation number: **) for December 4-8, 2025, but upon arrival, my booking was not recognized by the hotel. After contacting customer service and waiting for 45 minutes, I was offered an alternative accommodation but was told I needed to pay again, despite already having paid for my original booking.

Just finished 6 weeks travel, Ireland, Wales, England, Scotland and Dubai. Used Booking.com for most of the accommodation, taxi transfers, two hire cars over 5 weeks, total car insurance (which thankfully didn't need to use) and a few adventures in Dubai and I was super impressed. Everything went like clockwork, Rental cars ready and waiting and a free 4 week car upgrade from Hertz Rental on arrival was sensational. Taxi transfers on time and cheaper than grabbing an uber or taxi ourselves and accommodation what we expected after reading their reviews. Contacted by adventure tour companies well in advance to confirm our bookings. So easy to use and everything thing covered so no complaints.

From my perspective, after using this site for more than three years, I have come to see it as a trap. Users are drawn in to obtain services such as accommodation or car rentals,..etc, but the platform takes advantage of them and undermines their rights under the guise of contractual agreements. My experience was extremely disappointing. I rented a car and later canceled the booking by accident, only to be charged the full rental amount without any valid justification. When I contacted Booking.com customer support, I was informed that the entire amount had been taken as a cancellation fee and that it was charged by Sixt. I was also told that Booking.com could not reinstate the reservation, even though the payment had already been collected.

I purchased a “full refund for any reason” $1,059 & when I requested a refund 10 weeks in advance, they promised to deduct the $1,059 and refund $3,880.67 on two separate phone calls. After cancelling, they ONLY refunded $2,599.99! Shorting me $1,282.68 of promised refund. After multiple calls & chats, I was promised to receive a call back, email, and the balance due… of which NONE happened! The gaslight, make excuses and don’t follow up… NEVER book your flights (or anything else) with Booking.com or go-to-gate - go DIRECT thru the airline, car, or hotel… Save yourself the financial hardship!

I would definitely void using this company. I booked one room got charged for two then turn around and charge me $99 to cancel one of the rooms. Getting a hold of a person not to mention that can speak English. I was not supposed to be charged until I got to the front desk of the motel. Throw my account in a bind of $500 not to mention insignificant funds charges because it was a travel account not a regular account and I was unaware that they had already charged me before I put my money in due to the so-called agreement. Booking 12 days out. I thought they had. I will not be using them again. I should have just canceled all of it at my bank that would’ve been a $15 charge and booked through someone else.

Should be a ZERO. While booking places is easy - if you have an issue - their customer service is completely useless. You simply cannot get help even if you get a human. They use lots of excuses - my fav is the one where, after you give your booking conf# and they pull up your account and thank you for verifying your account - after they listen to your issue and don't want to deal with it - they say, in order to verify your account, we need to have you hang up and then we will call you back. Yeah right - it's just a way the reps get rid of callers - of course they never call back. So embarrassing for Booking.com. BTW - I had to upload a receipt of a past stay just to book this. My issue is not with the place I uploaded the receipt for, but about their general lack of support for something as simple as a cash voucher that you are supposed to be able to use for bookings.

We stayed at the Coral Shell in Aruba and it was an amazing experience! The apartment block is situated in the perfect spot, within walking distance to shops and restaurants. Taxis are always available right in front of the building. The apartment is very clean and has everything to make a stay pleasant. Bocobay was always available and very helpful, answered immediately if we had a request or concern. We would definitely rent this apartment again and can only recommend it!

Be advised: Booking.com and her sister Companies are NOT USA based. I reserved a Hotel Room for 3 nights and included Travel Insurance. Unfortunately, I became ill and was not able to use the room. Booking.com told me that in order to file a claim, I had to contact the property because the insurance would have come through them. This was never disclosed on their website. I have no intention of using these folks for booking in the future because if you have issues, help is 5000 miles way.

Stay away from this company. It’s a trap! Customer service doesn’t not exist. There is no phone number available anywhere if you have any issues whatsoever! App chatting is available with a robot that doesn’t solve anything. The biggest scammers! Do not fall for low blow prices!

If I could give a "0", I would on rating this service. We booked a car through them from 11/26-11/29 for $1196 because of the Thanksgiving holiday. Ten minutes later we canceled it and they will not refund us our money. They said because we canceled it within 24 hours. So you think you can keep $1200 from me after I cancel in ten minutes. Yeah, I'm going to AMEX to get my money back. I will NEVER book through them again.

I booked a house through Booking.com, but when I arrived, it wasn't as pictured. I contacted Booking.com customer service and requested to cancel my reservation. The agent then asked me to pay $377 to get the remaining $800 back. I paid, and the agent told me I would receive my refund within ten days. The ten days passed, and I called again. The agent told me the refund would be processed within two weeks and that if I didn't receive it, I should call again. I still haven't received anything. I called again, and the agent told me it would arrive within a week. That period has passed, and I called again, but this time the agent told me they couldn't refund me. I was shocked and upset because it's been two months, and they're still stalling. After paying $377 and waiting two months, they're saying they can't refund me. It's truly shameful and disappointing, and I will never use this website again.

I booked a hotel room through Booking.com. The website clearly said I can pay at the property. THREE DAYS BEFORE my trip, Booking.com charged my card in full for the room without my consent. When I tried to contact them, I was told to contact the property. The property insisted they didn't charge me - it was Hotels.com. My bank statement confirmed that was true. I couldn't reach a human, after 2 days trying. The tab on the website for "unexpected charges" (must happen a lot!) confirmed that I cancelled the reservation within the time allowed, but that I won't receive a refund of MY money for 1-2 WEEKS!!! NON EXISTENT CUSTOMER SERVICE!!! I will contact properties directly to book moving forward!

DO NOT USE!!! They wouldn’t allow me to cancel a reservation made on a wrong date 15 min after making the reservation. You call and get AI robot then told to stay on hold and nothing they can do Never had such a headache with trying to find the right person who is “qualified” to help and they told me they can’t do anything for me. I’m talking immediately after I reserved the room and paid they wouldn’t do anything to help and will just take your money. Will never use again and will inform everyone how terrible their service is

Horrible!!!! They never sent the information for my reservation, then tried to blame the hotel! They were extremely rude and unprofessional. I would never in my life be booking with this ** app again.

I had a very bad experience with this booking. The property was extremely dirty, poorly maintained, and felt unsafe to the point that I decided not to stay at all. It was absolutely not what was shown or promised in the listing. When I contacted Booking’s customer service for help, I received no response for a long time, and once they finally reviewed my case, they refused to issue a refund, even though I never stayed at the property due to the unacceptable conditions. Once you pay, it becomes almost impossible to get any real support—no answers, no assistance, and no accountability. I am extremely disappointed and would not recommend this property or the service I received.

Do not do business with them - they are thieves and lack ethics. On November 23rd, based on a review and a star rating of an accommodation I booked a hotel in Tunis. The taxi dropped us off about two miles from the property, where Booking.com stated it was just a few steps from the taxi stand. With two large suitcases, a carry-on, and a shoulder bag, we started walking with a woman from the hotel who did not speak a single word of English. This was not a hotel - it was someone's home. There was an eight-step staircase before entering the residence. I decided to leave and booked another hotel. When I called customer service, they told me the reservation was non-refundable, even though it was clearly stated as cancelable. They then claimed I needed to request a refund from the property. Upon contacting the property, I was told they had not been paid — not even to this day. They are thieves.

I booked accommodation through the Booking.com app, paid in full, and then Booking.com cancelled my reservation without providing any valid explanation. Despite the cancellation being entirely on their side, they have still not refunded my payment. What made the situation even worse is the customer service. Every time I called, the agents either hung up on me or failed to make any effort to progress my claim. I’ve received no accountability, no follow-up, and no resolution. I have used Booking.com many times in the past, but this experience has shown a complete lack of reliability and responsibility. At this point, I cannot recommend using Booking.com to anyone who expects their booking — or their money — to be handled with basic professionalism.

I rented a place on Booking.com and I the day of check-in, the owner, Eddie contacted me and said the place I rented was not available but he had another place for us. The outside stairs were rotting, the tub would not drain and the owner did come and fix it. When I asked for a partial refund, he would only discount $100. Do not rent 22 Ingraham Place in Bristol! The owner's name is Eddie.

We needed to cancel the reservations a week prior. They charged us $185 for a $216 bill! Lesson learned. We will ever use them again. This is such a rip off. It’s hard to believe this is legal. Beware.

When you are doing business with Booking.com, you could be doing business with a third-party company. These companies won't work with you to get any adjustment to your reservation and Booking.com says they have no way to help. The hotel can't see the reservation either. So now Booking.com suggests we fly to Miami and be there on the check in date. If then, they still don't see the reservation, then we can call and try to dispute it or get it canceled. I have used Booking.com for years and I will never do business with Booking.com again.

The worst nightmare vacation I ever had since being a Genius on Booking.com. I paid for 7 nights at Springhill Suites West Chase, disrespectful, rude staff, hair in food, staff making lemon water for guess with her hands. I made a report, sent picture to booking.com, they assured me I received a refund. Every day I'm calling, excuse after excuse, another story to tell. Damage deposit suppose to be a 100, hotel took 140.00, talking about 20 dollars a day.

I was attempting a 'Pay Later' option with a location and I put my card info in... That's when I got the message that the location was not available. Now my account is charged the full amount for a location I did not finish the reservation with. Then I went to try and reserve another location with a Pay Later option and the same thing happened. Now I have two large transactions and customer service was straight garbage.

Can I please give zero stars?! They took my $822 for a hotel that closed a month before my trip. I only figured it out because I called the hotel to see if they had a hairdryer en suite and the phone was disconnected and the website down. I’ve been on the phone for hours. First booking.com said I’d get a refund. Now they are saying they have to contact the hotel AGAIN about my reservation. How do you not understand there is no hotel to contact?! I’m beyond frustrated with the horrible customer service, the amount of times I was hung up on after holding for 30 mins and going through all my info with each new representative. Horrible company and horrible experience. Stay away!

I am writing to express my disappointment and frustration with the subpar customer service I experienced. The representative not only struggled with English language proficiency but also failed to provide a professional and respectful interaction. Despite my clear communication, I was incorrectly accused of misspelling my own name, which was both confusing and insulting, especially given my educational background. My request to speak with a supervisor was met with abrupt termination of the call, which I find unacceptable. This experience has left me feeling unheard and dissatisfied.

I booked a studio with a sofabed in Birmingham AL at Steelhaven Apartments. The day of check in (Thursday Thanksgiving) I notified the host letting her know the unit was not clean and that the sofabed she advertised was a regular sofa. The host Elaine stated they would be in contact on Friday; never called. Unit number was 503 @Steelhaven Birmingham. Issues reported to owner:

TERRIBLE platform for booking hotels, cars and flights. They ripped me off. STAY AWAY! I tried to cancel a hotel 7 days in advance of the trip and they refused to refund my $250 deposit! I would have been better off to directly reserve my room with the property because most if not all hotels offer a full refund 24-48 hours before the reserved dates. An awful experience!! Never again!!

I have written tons of reviews. Mostly 5 and 4 stars. A few 3 stars. All I can say is find a better way to make a reservation! I made a reservation for a hotel and then pretty quickly canceled it, as our plans changed. I then set another reservation 2 days ago for another hotel. When I logged in, I saw my previous reservation was still active. It was one where you provide your card and can cancel 24 hours before your stay without a fee. I sent in a cancellation request 2 days before the reservation. Got an email back from Booking.com saying they would send a request to the hotel for cancellation without a fee. Got another email today saying the hotel denied my request for no fee.

For us, Booking.com was a great way to get defrauded. We arrived in Southampton, England with our entire family of 6 having booked one night in Poole before a cruise on the Cunard line. When we tried to check into our booking.com apartment, we were told that there was a plumbing emergency, but no one even let us in the building. It was clearly a complete lie, and booking.com worked very hard to protect the hosts even though they were fraudsters. The host promised a refund that never came.

First time I used Booking.com. Booked a room at motel 6 in Charlotte NC for 6 days.11/6-11/12. They didn't have our room we requested and said they issued us a refund. Had to go across the street to a different motel. Luckily they had vacancies. Went on booking.com app to check if motel 6 did indeed issue a refund only to see they have us as actually staying there for our dates yet at a different motel. Husband went to motel 6 and said he wants a print out of refund. They gave him one. Called booking.com. After a automated message what your trouble is they connected me to a customer service agent. My agents name was Derek M. Told him my reservation for motel 6 is showing that I am staying there when I'm not. Got a print out receipt that a refund was issued yet Derek M can't find one.

Ok, I've been using Booking.com for a number of years and have supposedly have reached "genius level 3". I understand only certain hotels give a discount. That does not explain why the exact hotel on my Booking.com account was $30 higher than on another computer picking the same hotel Booking.com listed through Google maps. So I try to reach a live person or a chat on the website to see why I'm being overcharged. Hit an AI wall to speak with anyone live and the website runs you through circles unless you already booked it. Never again using this opaque rip off with no customer service.

Hello. I will never use Booking.com again. I booked a trip to central Illinois this weekend and as week got closer a huge snow storm came into picture. On Thanksgiving day it was upgraded to 6-10 inches today only. I canceled my reservation because of safety for my family and was not given a refund. I understand policies but in acts of nature I wish this company had a heart. They don't!

We are sitting in the house that has no soap to do dishes, no toilet paper and a water filter that hasn’t been replaced in God knows when. This house cost us over $1800 for five days. The pool deck we had to hose down cause it was disgusting. There’s cobwebs and wasp nests all inside the pool cage, so you cannot be out in the pool cage area. The pool is unheated. There is no soap to do dishes or use the dishwasher. There’s no hand soap. There’s no toilet paper, paper towel towels, or even garbage bags, which we had to go out and buy on Thanksgiving by finding a store that was open.

I am writing to express my extreme frustration with Booking.com regarding a flight cancellation for a trip from DFW to Manila on Cathay Pacific. The lack of transparency and outright misinformation I received is appalling. When I initially inquired about cancellation options, I was clearly told I would receive $592 back from my $790 ticket if I cancelled normally. I then informed the agent I had a medical emergency and asked if a full refund was possible with supporting paperwork; I was explicitly told, "Yes." I cancelled the flight and promptly emailed all required medical proofs.

I booked airline tickets through Booking.com because their price tracker indicated that prices were unlikely to go down prior to our trip. Within a few weeks, the price had dropped substantially. We overpaid for our flights by 57%! When I reached out to customer service, they basically said, "too bad." It is so frustrating. I would have been better off to book through the airline.

It took 93 days and over 30 messages via text and Email to get a double booking resolved. We'd made a reservation for 1 night that was accidentally accepted as 2 nights. We called in about 2 days before when we realized the problem (within the cancellation period). An operator assured us the original reservation was cancelled and took our new 1 night reservation.

I booked a hotel Parkk Boutique at Jodhpur for 25-28 Nov. Booking.com showed a price of 6600/night. After checking in I found hotel to be below the expectation. The staff told that price is only ₹ 4000/- including GST and B/F. When it was pointed to manager Hirendra Pratap **, he became abusive.

Booked a place in Melbourne and the conditions were atrocious. Carpet had holes and gaps around walls. No doors from bedroom to bathroom/toilet 🤮 and enough dust I could write my name in easily. All Booking.com would do is offer a small credit to be used next time we book which will never happen.

Booking.com repeatedly promised a refund that was due to me dating back to August 2025. It is now the end of November 2025. Multiple Booking.com agents promised me a refund within 48 hours from speaking with them. Carl, the last agent that I spoke with on November 26th, informed me that even though Booking.com charged my credit card, they "only" make 15% and the rest gets passed on to the hotel. At least he was honest enough to admit that Booking.com will not refund me money. My advice: book directly with the hotel and you will get the same room rate that Booking.com offers. If there is a refund, you are assured of receiving it from the hotel. Lesson learned.

I booked two hotels through this travel site, and they charged my credit card immediately. When I checked out, each hotel informed me they had never been paid, so I was charged again. It’s been over 4 weeks, and I’m still trying to recover my money. Their customer service is non-existent—no one answers the phone, and there’s no way to get help. This company is completely unreliable and dishonest. Do not trust them with your travel plans!

Appalling customer negligence. Stuck in a bad situation in a property I didn't book that is legally leased by another man who has keys to my room and a signed lease. The single bed is broken in addition to holes in the mattress and wire sticking out, forcing me to sleep on the floor.Aalthough today I will go and buy a bed. The property owners are dismissive and rude. This is a far cry from the double room in a deluxe property I was promised and booked. Booking.com do not deem this serious enough to rebook me under their relocation policy which is absolute nonsense, they keep sending me in circles and sending me scripted responses.

On Aug 2025 at Days Inn by Wyndham Wurtsboro NY I reserved a room for my husband to stay the night. Upon his arrival he was denied the room after it was pre paid by myself online. The property and Booking.com till this day refuses to refund our money! We even went back to the property to speak with the manager and all he kept saying it's not him to issue a refund. It has to come from Booking.com. Then when you call booking.com they blame the property manager. So whose fault is it for not refunding our money back for a room we never got!! Stay far away from this hotel and booking.com. Nothing but scam and stealing people’s money!!

I felt like being robbed of money by them. Been calling back and forth with the hotel and Booking.com but the latter failed to coordinate with the hotel to confirm that they got the agreement from the hotel. Hotel confirmed with me that they did not charge me any cancellation fees as I was able to cancel it successfully. Spare yourself an amount of wasted time and money from booking through this site should your trip plans change.

I will never use Booking.com again. No refunds for checking out of motel for emergency early. Customer support was not very supportive. My advice to anyone that uses booking.com please be aware!!!!

I will never use Booking.com again! First off, they run specials and then when you get to the hotel full price shows up. You can try to call them all you want but you will be left with someone who can’t speak English and they will end up hanging up on you after you waited on the phone for over an hour. We have had numerous issues with booking like this where they literally rip you off on hundreds of dollars! Previous indecent- We booked a cabin and they double booked it. They had to cancel our trip, but would not refund our money which was the full amount for the cabin (thousands of dollars) for weeks out. They had no problem taking out money, but had problems giving it back!!! Avoid them at all cost!

Second experience with this company. Unable to reach customer service when needed to change rooms. Once because of of an elevator malfunction. Another time due to a death in the family. Will not recommend them or use them again.