Booking.com Reviews

I booked an Airport Transfer from London UK to Gatwick Airport on July 3, 2026. The only confirmation I received was on the day of departure and 10 minutes after the pick up. I wanted to change the type of vehicle because I was not sure of the capacity. What does standard mean?? The vehicle that came was a two passenger. I called the company 5 Star Airport Transfer. The woman hung up the phone and did not want to help. I called Booking.com, spoke to Nacho and he said he would assist then he never did anything. I had to prepay for the transfer. Now Booking.com has sided with the company and refuses to return my money. This is the standard ALWAYS FOR BOOKING.COM. Why is Booking.com using 1.9 rating company? With treatment to clients so bad and will not and refuses to help honest people.

Even though I used Booking before, for rental an hotel or apartment, now I am disappointed, I never imagined that a platform like booking can have scammers publishing nonexistent apartments and the worst is that knowing about that situation continues publishing those apartments and they never showed the reviews that other people being scam has written about the same apartment, when I booked it said “no reviews yet” which was absolutely not true, there was previous reviews that never showed and due to that, other people was scammed by the same “non existent apartment in Paris".

I am done with Booking.com. This has happened more than once. Do not trust their star rating. I booked the clarion, Sevierville Tennessee, four star rating. The hotel was a dump, dirty, The hotel stunk so bad we asked for air freshener at the front desk. This hotel should not be rated any higher than a one star. I am finished with booking.Com. This has happened more than once. Do not trust their star rating.

I’m extremely annoyed with this site - they side with the hotel owners & ignore customer complaints. Didn’t realize how many bad reviews. I was misinformed of the hotel address & couldn’t check in. Hotel are lying about their info sent to me. I’m done with this site. Avoid at all costs.

This site has zero customer service-- only AI. This was my first time using this site-- I simply wanted to book a car rental. Thankfully, I came here well in advance of my trip, so I had time to pivot to a TRUSTED website. Placing the reservation was super easy. But waiting for the confirmation email, that has the confirmation number needed to engage customer service about it... not so much. My account was debited but 4 days later, I still do not have a confirmation email. You have to log in to connect with customer service-- but you don't really connect-- no chat or phone number, just a message sent to a black hole.

I have spent literally thousands of dollars with Booking.com this year alone as I am traveling for 6 months. Their customer service is the worst I have ever seen! I had scheduled a flight through them to Israel but with the war going on I wanted to change and cancel that as I am a senior solo female traveler and do not feel safe in a war zone. They sent me the wrong number to contact for customer service and the only response I could get on the phone or anywhere else was an AI bot. I will never use Booking again and highly encourage you to think twice as they don't give a hoot about their clients, only their money. Terrible customer service!

I am a Genius Level 3 (highest level) on Booking.com, and I was treated like absolute garbage when I ran into my first-ever issue with their transportation services. There is ZERO customer care. Very greedy corporation who hire people to just tell you they can’t help. There is no customer service.

Please don’t use Booking.com. They are the worst site I’ve ever used. They lie, cheat, and steal to keep your money.

I made reservations and payment in Fl for a mini vacation. I get to the hotel a little after 3 to check in and my reservations hasn’t appeared in the system at the hotel. Management advised that I wait a bit due to reservations at times come in slow. 15 minutes went back and I checked again. Still nothing. I decided to reach out to Booking.com hoping for a resolution. Unbeknownst to me, getting any type of assistance was not easy. I called 4 times, the first 3 times, I actually waited 20 minutes for a live person only for them to ask a few questions and then hang up. My fourth try was successful. I was given information for nearby hotels and told they would get back with me about the refund. I was beyond livid. By this time, I was in the room around 7:30. I have never had issues with booking any reservations, anywhere with them. Lesson learned.

Booking.com should be shut down and no one should ever use them for anything. I have never experience the most horrible customer service and runaround just to make a quick change to a hotel booking. THEY LIE when they send a message saying you will be contacted in 48hours. Sending me to the property to just be told to go back to booking is a waste of energy. DO BETTER. Your slogan should be booking. NO ONE SHOULD USE ME. We have learned our lesson and are going to stick with other companies like Expedia in the future to book things because, now we are out some money because no one will help us make a change and we have to now book a different day and lose out on what we paid for. This company is a SCAM looking to steal from people.

The worst place to book a room ever. They booked us a bed bug room. Couldn't stay. Still waiting on a refund. Never use this company for anything. Ever.

Don't use this site for any reason. I signed up to promote my short-term rentals, thinking it would help make things more fluid around here. It did not; all I got was double bookings, not being alerted when I had bookings, etc. I tried three times to cancel and remove my properties from their site, there is nobody to get a hold of, there is no customer service number, there is nothing. I have followed the steps to cancel three different times and guess what? I still get bookings and I'm unaware of them and now they're trying to charge me for a booking that never even showed up, nor did I ever receive the money.

If anything goes wrong with your reservation there is NO ONE to contact and you will never recover your money. Be very very careful about this scam company.

Terrible experience with Booking.com! Our stay at a hotel booked through Booking.com was awful for many reasons - we were given a dirty and smelly room near a street with loud traffic; we were awoken at 2 o'clock in the morning by a loud neighbor in the adjacent room; the coffee maker in the room was broken and didn't work; the bed was saggy on one side; there was a persistent smell of ** in the hallways. We checked out early due to the awful experience. Booking.com was unhelpful in refunding the second night stay. We called many times, were put on hold for lengthy periods of time (30-45 minutes), and then disconnected twice after we had finally reached a human customer service representative. We will never book with Booking.com again!

If I could could a 0 star review, I would. Our flight was cancelled due to weather, and Booking.com refused to revise my reservation to reflect this change in pick-up date, making us pay the full amount for the reservation instead of a pro-rated amount. Furthermore, I could a cheaper booking of the same car also from Booking.com and the REFUSED to give free cancellation so I could re-book at a better price EVEN THOUGH OUR FLIGHT WAS CANCELLED DUE TO WEATHER. Unbelievable. I'll never use this company again.

This third party is clearly in the business of taking your money. They do not assist customers in helping with full refunds.

I refused to check in at a place because both the location and the person who checked me in gave me an unpleasant feeling. I contacted Booking's customer service. Not only did I lose my money, but they also prevented me from leaving a review about my experience.

I’ve travelled with Booking for over 10 years and they have always resolved my problems up until now. I couldn’t get through to a real person to help me - their AI chat said my confirmation and pin were incorrect and they were correct. I had a future booking that I had to call through to speak to a person. The hotel said they didn’t have our reservation and we’re one month past the stay with no refund. We had to pay the hotel on arrival since they said they didn’t have the reservation as well as a new accommodation because the hotel was fully booked. Therefore we’ve paid 3x and no money back or resolution.

I recently purchased tickets to the Colosseum in Rome, Italy, through Booking.com. Unfortunately, the tickets were invalid, and I had to purchase new tickets at the Colosseum ticket office to enter. When I contacted Booking.com for a refund, they refused and instead referred me to the third-party vendor they had used to provide the tickets. The third party denied refund request. This was extremely disappointing and one of the worst customer service experiences I’ve had. Based on my experience, I would be very cautious about purchasing attraction tickets through Booking.com, as resolving issues may be difficult if something goes wrong.

Horrible... Horrible.. Customer service. Rental was trashed by recent storm and they wouldn't refund us. Yard was a disaster... Fallen tree broken chairs etc... Hot tub looked like it was full of staph infections. Inside the house... 6 inches of dust on ceiling fans... Place smelled dirty... Outdated cheap furnishings.... Never rent through this company.

I've been misled by hotels booked through Booking.com several times.

NEVER USE THIS WEBSITE. We put in our flight information and time of arrival. It was a late flight. He put in the information of the airplane and time of arrival. He got delayed and missed his car rental time along with other people. No representative was at the counter. The car rental place said to contact Booking.com and they refused to help or refund the purchase. Calling it a "No show" on my husband's end when it was a "No show" on the rep. This is not the first issue I have had with Booking.com. The previous time I booked a flight, got to check out, and it white screened. I checked my email and got no confirmation of purchase. Then I checked my card, and they charged me. Use any other site but this one.

I made a reservation for a hotel for 3 nights in South Padre Island Tx. I never got a confirmation I thought maybe the email was incorrect so I booked another room with the my correct email than I loaded the app and only one of the confirmations came up so I tried and tried to get a hold of anyone at Booking and try and cancel the first reservation, the only thing I got was an Useless AI person. They could not do anything because again, I didn’t have a confirmation, so I went through PayPal; that’s how I paid for it.

Unfortunately, Booking.com started supporting criminals, and involved to fraudulent schemes. They charged my card for the hotel where I've never stayed and refused to make a refund. They just stole my money. Personally, I stopped using this suspicious platform.

I have been trying for over a year and half to get my refund for a canceled flight. Have been getting the same answer no help whatsoever. They are thieves. I will never ever use them again!

I would strongly advise others to think carefully before booking through Booking.com for car rentals. My husband had his wallet stolen while we were overseas, including his physical driver’s license. Fortunately, he still had access to his digital driver’s license, which confirmed he held a valid license. However, because he no longer had the physical license with him, he was unable to collect the rental car. After spending a significant amount of time on the phone, including having to make an international call from Spain to the UK and waiting for a customer service agent, we were still unable to resolve the issue. We asked if the booking could simply be transferred into my name, as I held a valid driver’s license and was present to collect the vehicle.

Booking.com has the worst customer service I‘ve ever experienced. We went on a trip to another country, arrived there in the afternoon and wanted to check into our apartment. We couldn‘t (code locked entrance door). We called the property owners who informed us about a water leakage in the flat. The owners cancelled our stay. So we spent the entire evening calling booking.com again and again, spending hours in the telephone cue, receiving no help at all. We were promised alternative accommodations again and again but we didn’t receive any help.

Booking.com refused to offer a refund for a mould-infested hotel room in which we couldn't breathe at Hotel Plaza Caribe in Mexico. They need to wait for property to respond. Properties don't respond. Horrible service. Last time using booking.com. Absolutely disgusting.

On June 2nd, 2026 I contacted Booking.com and the tour provider in Jackson, WY and canceled one of the young children. I tried to contact Booking.com with the listed toll free number and was advised I would be assisted with Ai. Ai kept asking for my confirmation number and pin. Ai showed no record of the Tour and hung up on me many times.

When we booked a stay in Munich, despite the dates entered into the search, the site switched the dates to three days earlier. Unfortunately, this went unnoticed by us when we confirmed. I found this issue repeatedly and therefore thought I was being mindful of it each time it happened. Some user error for sure, but system issue as well. No consideration from Booking.com regarding the concern and no support from them in dealing with the hotel which never contacted us when we didn't show for any of the three nights we were expected.

We booked our room through Booking.com specifically because we needed two beds for our group: my parents, my child, and me. Unfortunately, when we arrived, we were placed in a room with only one king bed, which did not work for our family at all. The hotel was fully booked, so they were unable to move us to the correct room that night. We were told a room with double beds may be available the next day, but this caused a lot of stress and discomfort after traveling, especially since the reservation was made with the understanding that we would have two beds.

Do not trust this app! I booked a room through Booking.com for June 27th to June 28th. Because of a glitch in their system, the app automatically shifted my reservation to the next day (June 28th). Even though I paid extra for insurance, the moment the confirmation went through, I noticed the date error. I literally canceled the reservation within TWO MINUTES of making it and immediately used the exact same app to book a different hotel for the correct dates. You would think a 2-minute cancellation and instant re-booking on their own platform would be an easy fix, right? Think again.

Booking.com did not state that the rental car I booked would not be able to cross certain country borders. There is no way to filter the car search to only include the countries you plan to visit, so I had absolutely no idea that there would be an issue. I was refused the car at the counter and stranded in Barcelona. I had to book another car with another company for 4x the price (they only had a luxury car remaining). Never mind getting a refund for the car they wouldn't let me take, booking.com should do better than to leave their customers stranded. Tell us ahead of time if certain rental car companies do not permit border crossing.

Booked a flight and realized I had the wrong day so I immediately canceled the flight and booked another. Booking refuses to refund me for the one I canceled. The airline and my credit card said that only Booking.com can refund me. Total scam. The agent was Kim and from another country refused to put me through to a manager.

This site is by the worst. There is no customer support only AI. You can never get anyone on the line if you need help. I will never use their services again.

I will never go through Booking.com ever again! They refused to give me a refund when I realized I booked the wrong day on our hotel stay. I immediately called them after I booked it and they told me I had to contact the property. The property said that is incorrect and I must contact Booking.com. Long story short, I lost $120. We were traveling with my daughter, who has a seizure disorder who has been in the hospital for 5 days and we were traveling back from Cleveland Clinic in Ohio to Arkansas.

Horrible company. They don't make sure that the pictures are real. And even if they don't, you will never gonna get refund.

Booking reserved us a room at Lonesome Dove resort in Au Gres MI. I have asked for a refund and they responded by promising to investigate and get back to me in 48 hours. That was three weeks ago. No word.

The airline cancelled my flight and refunded it, but oh no they didn’t refund it to my card. You see, Booking.com takes your money and then proceeds to use a different card number to pay the airline and then when you need a refund, they tell you there is a $75 fee, all while you fight AI systems that can’t verify you and chat is the only way to do anything. This is a very deceptive way to do business, and good luck getting a hold of anyone.

I used booking.com for years. I was at "Genius Level 3" for a very long time, enjoying discounts on rooms, everything. And that's the thing, as long as everything is "going good", then it's going good. Well, my mother had to go to emergency surgery in Alabama. I booked a room at a Hilton where she was, then got on the 7 hour drive to get there. An hour into the trip, my Dad called me and said they were flying her to UAB Hospital in Birmingham. So I pulled off the side of the road, rebooked at another Hilton instead and requested cancellation.

Booked a room through their site. An hour or so later I realized I used the wrong city. Contacted the hotel and explained what happened. They said I had to contact Booking.com so I did that. They contacted the same dude I just talked to. He said they didn't have a manager to do a refund. So Booking wrote an email. I didn't hear back for a couple days and reached back out. They said the hotel will not issue a refund due to a no show. They say Booking needs to handle it, and Booking says Hilton needs to handle it. I called Hilton too. They say that Booking needs to work it out with the property. Because I went through a 3rd party to book the room. 207 dollars later and a stay that never happened because it was in a city on the other side of Montana. Avoid Booking. Avoid Hilton.

We booked an apartment in London through Booking.com. When we got there the beds were infested with bedbugs. The place was horrible. We turned around and quickly left, driving back home to shower and wash our clothes. I've complained to booking.com but they don't seem interested. All they've given me is £8.53 in vouchers to use on a future holiday (as if I would ever buy anything from them again!), which is just insulting. They haven't offered a refund or any practical help. What's worse is that they're still advertising the property, which means that some poor people are being attacked by bedbugs as I write this. Booking.com know about the problem but won't step in. Presumably they're more interested in making money than protecting customers' health. After my experience, I don't trust them and won't use them ever again.

After booking a room in OBX for 4th of July weekend our room was cancelled last minute for no other reason than to raise the rates.

My first issue at Booking.com was in April 2026. I booked a place in Duress, Albania months before. A few weeks prior I received a message asking for information about my check in time from the owner of the rental. I had a really late check in time so I wanted to let them know and make sure it was alright with them. Everything seemed fine. In the day of my flight, they were trying to have me stay at a totally different apartment. It went back and forth for a few minutes, the more into the conversation, the more I felt unsafe and thought I was being scammed by threes people. When I asked for a legitimate listing of that apartment, they couldn’t provide it. I ended up just canceling my plans altogether in fears I would be left on the street. Booking.com never refunded me the money.

Booking.com has an extensive travel database. If you book a reservation and have no issues, it seems to be almost the ultimate travel assistant... BUT... If you have an issue, you, like I did, may end up in a "circle if frustration" in just trying to speak to an actual agent. If you call the customer service number you will get an AI (artificial) agent. If you have a complex problem like I did with booking.com having my account in someone else's name yet using my credit card and costing me several hundred dollars, AI will not be able to solve it, yet will not forward you to a live agent. It will send you to Booking.com's website, which guess what - will send you back to AI.

I’ve been burned multiple times using Booking.com and this last time it cost me $1000 because they falsely advertised that the rental we were staying at had AC. When I got there this was not the case and I could not stay there with my elderly mother so I lost the money. The last experience that I had and the lack of accountability from booking.com is criminal. As I see it I was robbed by booking.com and they are modern day thugs.

Booking.com advertised a hotel with a view. I went to the hotel and there was no view. So asked them to cancel the booking and provide a refund. They said talk to the hotel. The hotel told me talk to Booking.com. Both of them refused to provide a refund and I am down $1000. Highway robbery at its best.

Used Booking.com for over 10 years. No problem until an issue arrives then the door closes on you. Owed €1600 on an insurance claim. Booking.com sold the CDW cover but have shown their true colours on paying out. Cannot update or see the process of the claim as locked out of account. Customer service is a call centre that passes false information. Stay well clear if you want a hassle free experience.

My wife and I travel often and this has been the worst experience ever. The rooms are cooled with dirty moldy A/C window units. The back yard is littered with discarded lawn equipment. Good luck with communicating with the owners. We left after 10 minutes of being in the unit. The mold was causing respiratory issues. Stay away!! See for yourself and not get a refund..It's up to you.

I am extremely disappointed with Booking.com and the way my situation has been handled. I was adjusting my travel itinerary because I needed to change one booking date. Since this was a multi-destination international trip, I had to update several following reservations to keep everything organized. Instead of helping with these normal travel changes, Booking.com deactivated my account and cancelled all my reservations without any clear explanation. Some of these reservations were already paid, but I have not received any refund or proper information. I cannot even access my account to check the status of my bookings. My trip starts in only 6 days. I am a wheelchair user and accessibility planning is extremely important for me. I need time to confirm accessible rooms, transportation, and other arrangements. Booking.com’s actions have created unnecessary stress and put my entire trip at risk.

The system switched my dates. Customer service was impossible to contact. They would not help me in any way, Do not book with them.

Horrible company. I will never use Booking.com again. Made reservations months ago and at the 11th hour canceled my reservation. Said my CC was invalid which is bull. Called customer service which is a joke. She talked in circles and didn't listen to my request and didn't help at all. Ended up calling the property directly and got a much better price! I had another booking.com reservation for the future that I called that property and did have to pay more, but was ensured I had a valid reservation that wouldn't be canceled, so canceled with booking.com and went with a direct reservation with the property for peace of mind.

Absolutely awful. I had an air fare booked with 3 parts to it. 3 days prior I went on the ap to check, it said action needed. After 2 hours of online chat q, I was told the airline had cancelled my first flight and only option was to cancel the entire fare. This was from the UK to Sydney in 2 days time!! Booking.com had sent me no notifications. I requested to change the first flight and was informed no.

I normally had good experience with Booking.com and the hotels I stayed at. However, 1 year and 9 months later I have not received money back or credit for a hotel I could not stay at, did not stay at, due to mold and rust in the bathroom. Booking.com told me they had to have the hotel comfirm it. The hotel said it did. And by the way, I did research the hotel before I tried to stay there. That was in 2024. I made several phone calls and wrote down what was said during these calls, still could not get any results. Just a runaround.

Do not use this company!! They take your money and let you book and pay properties that are not available. Do not offer refunds or alternative accommodation that is similar just say it isn't their fault and to book another property and pay again!! While the refund takes two weeks! So you will be left with no accommodation or refund or alternative. But luck for us they do offer you to book and pay for another property so it can happen to you again! If I said can I stay at the property and pay your in two weeks would you let me?? No, so why can you take money for a property that wasn't available and then say I'll received a refund in two weeks not credit for another property or and instant refund to get another property. Truly left speechless, basically just a scam bet they do this to thousands of people each day! Do not use honestly disgusting behaviour and service. Would give zero stars of I could.

I secured my booking with my visa. Upon check-out the B&B insisted on payment through e-transfer. I was very cautious about this. I contacted Booking.com to ensure that I wouldn't be double billed. They said I would not. I paid by e-transfer and then noticed a charge to my visa anyway. I called booking.com for assistance and they require me to show copies of my visa and bank statement. Then they will contact the b&b to refund me. So I feel like booking.com is hands-off in helping the customer. What if the company doesn't refund me? It wasn't clear to me if booking.com would provide further assistance to me in resolving this. From this first experience with booking.com, it has felt a lacking of customer service, lack of ease to contact a person via phone, lack of empathy, lack of ensuring these properties are professional.

I made two sequential confirmed bookings on Booking.com for Lushan Ruqin Lake, No. 95 Dalin Road, Lushan Scenic Area, Jiujiang, China (Conf. ** and **, June 2026). The property never responded to six messages sent over 47 days through the platform's own messaging system. Two contact requests remained flagged as "awaiting property's reply" on the booking page throughout.

I can also give them a negative review. I been booking with Booking for years but this year they stole from me. I cancel one of my rooms and instead of them returning some money like they said they were going to do they charge me more so I ended paying more for the rooms that I was paying originally. Never will I use them again and people be vigilant and don’t book with booking. They will steal from you. Then they do that you speak with one agent then you call again and that again is not available. I don’t understand why they have to steal from a hardworking person when they have a very good business.

I booked a room at Doubletree hotel thru Booking.com on 3/25/26. I cancelled the reservation on 4/26/26. After more than a few calls talking to a robot and customer service in India. I finally got an email on 5/2/26 that my refund would be within 15 days. It is now 6/23/26, 7 weeks later and a few more calls talking to AI robots and people from India. This company is fraudulent and should be investigated and definitely avoided.

⭐ 1/5. Extremely disappointing experience with Booking.com Flights/Gotogate. Following a flight modification request, a paid ticket for one of our passengers disappeared. Instead of resolving the issue, we have spent nearly two weeks chasing customer support through phone calls, chats and repeated follow-ups. The consequences have been significant:

So motel clerk accidentally hit cancel. I have to do all the legwork. I have to get the bookings rep, the confirmation number, and I have to get the refund. I have to sort out something I didn’t do, charge me an extra $350 because the motel rates changed and fluctuate, don’t do Bookings.com. They will take all your money. I tried to get a hold of them for three days. It was the weekend. They said, "We don’t care," they were gonna take $1800 and not give it back. I had to pay an extra 350 because they fluctuate on the going rate, wouldn’t honor the lock-in date, and I didn’t even make the mistake. Watch your ass with Booking.com.

Absolutely horrific experience with Booking.com! Will never use them again. They canceled my reservation in Jackson Hole, Wyoming, two nights before my stay. I needed to quickly find alternate lodging. In the meantime, I contacted Booking.com for help, and they were zero help. They give a false reason for the cancellation… Stating that I had not paid a deposit. I had receipts for payment in full. Later that day, I received an email from the company I paid for the accommodation (STR Solutions) telling me that the reason the reservation was canceled is because they sold the property.

Just got scammed by the hotel and booking sided with them. It's absolute disgrace for customers when scams are being supported. Traveling around the world at the moment and never booking again with you scammers. Disgusting.

Booking.com is a joke, had a reservation for a condo in Kauai and 24 before I was to check into the unit it was canceled with no explanation. Booking sent me a link to review property. I decided to do a review on the property management, Booking informed me that since I did not stay at property they would not allow the review.

Terrible costumer service. I was charged 350$ for canceling a room, then re-booking immediately with the same dates minus a day. I tried to change the dates online, to shorten our stay by one day. The response was that those dates were unavailable, though I new they would be available as I was just using the same dates but a day shorter. I tried to find a " real" person to talk with and ended up with a sister company or someone they use-ALT Travel, Or PMI. Insisted that I had to pay 350$ for taxes on a free cancelation booking. I gave up from arguing with them. Then I got a mysterious email saying that the price for our rooms went down and it was the old dates, even though they changed the dates. This is when the fun started with 20 texts with Booking.com. Beware!!! I was out 350$ and never received a number or a call. Never again. No support. as mentioned By MANY others.

I was trying to book a room on my trip across the country and they made my date for a room reservation a month later than what I needed. Can't get a response about getting a refund or even switching to a place I could actually use on my way home. The property I was booked to stay at wouldn't even help me with anything. I will not be using them again and would highly recommend that you don't use them either. I will be telling everyone not to use them and that they don't care about the customer at all.

I used Booking.com to reserve a room for two days and was confirmed but the room allows for only two week reservations. The next day the owner notified me that I had to cancel the reservation and because I didn’t cancel the day before, she refused to give me a refund even though she was requesting me to cancel. I had to dispute it with my bank and won. SMH

I requested a cancelation a day before my trip, unfortunately it got cancelled. It has been hell going through their customer service, the hold time is ridiculous and fetching a supervisor is even more ridiculous. I was told they contacted the property and were waiting for an approval from them, I contacted the property myself. They told me that they don't even look at the requests from Booking.com, I was told by the manager that they have told them they need to handle the cancellations if it was book through their website.

Booking.com is very hard to get ahold of. They won't help you. If there is an emergency and you have to cancel. If you go through booking.com, the hotel cannot do anything to help you. They give you the runaround so much, and they overcharge, you. They also changed dates on you and you don't realize until you look at your booking closely. Then, they won't refund you and they say, you are fault. Everything is AI. You cannot speak to a live person. I would not recommend this site to anyone.

Booking has to be the worst booking site ever imaginable. Adie and Jenny are the worst handlers I’ve ever spoken to. The so called supervisor, JENNY, was awful and they wouldn’t not give a refund for something THEY overbooked! I paid $800 for an Airbnb and they wait until two days before my trip date to tell me that there were people already staying at the place I booked! Had to audacity to tell me that they’ll pay for me another place and offered me a small ass hut house and wouldn’t give me any of my money back. I paid for a big house for a reason, not a small hut. The audacity of these people I can’t even believe. They never want to answer the phone, it’s impossible to get in touch and they try to scam you out of what you’re actually paying for. They’re scammers. They’re in possible. And they’re the worst booking site ever, they need to go out of business with the game they’re running with people. They aren’t legit.

Absolute worst company ever. Told me I could get a price match if I stick with them instead of booking through Airbnb which was $150 cheaper. I had used them before so was happy to go ahead and book on the basis I would get this difference back. When it came down to making the claim absolute awful experience. Can't get anyone on the phone as they have this awful new AI system. I'm sure they have only put in place to frustrate people so much that they give up. I have sent 6 emails now (just keep getting the same generic response) and spent 2 hours on chat. It's not so much about the money now, more about the fact that a business like this is out there conning the people and they hiding behind their size.

I have been charged twice for a single night in a hotel room. The property provided a credit but Booking.com charged me and has not refunded the amount despite the fact that I have provided proof obtained from the property that they credited the extra night charged.

Booking.com stranded us in the Dublin, Ireland airport after our paid-for flight from Dublin to Seattle was cancelled. Booking.com never got us re-booked on another flight and we had to fend for ourselves. They refused to refund our $800 fare nor to reimburse us $3,500 for the two Delta Airlines tickets that we purchased to get us home. DO NOT USE THIS SERVICE--YOU MAY REGRET IT.

They took $530 from me for a reservation errantly made and immediately canceled. The manager of the hotel sent Booking.com email confirmation of this, saying there would be no penalty. Booking.com now insists on keeping the $530 for themselves without giving anything to the hotel. Their appeals process is useless. I consider their activity illegal.

I have been using Booking.com for years but..I had a reservation double booking due to extending a stay. BOOKING.COM was unhelpful, after months of contacting them, in getting it resolved. I will never book through them again!

I can give them a negative star I would. Negative infinity. I booked a property with free cancellation. Ended up cancelling, thank God, because it was a scam. I cancelled with free cancellation and never received my refund 3 months later. I contacted Booking only to get lies and people hanging up on me. I was asked to produce a bank statement. I don't get bank statements anymore. Screen shot my app to show the change. Not good enough. I needed a bank statement. Called my bank and got an official bank statement. I called Booking to be told it needs to be validated, it was validated and I needed to wait 24 to 48 hours to hear back from the property and they will contact me and that if they don't hear from the property Booking.com. will reimburse me. Of course I never heard from anyone. Kept calling only to be placed on hold and hear the same thing.

My experience with Booking.com was terrible, close to dangerous. I took a taxi from Hakata Train Station in Japan to the prepaid un-named building. It was very difficult for the driver to find and then neither the taxi driver nor I could open the padlocked door and nobody was onsite to help. I was lucky to get help from a young ** woman who rang a taxi for me to get back to the train station, where I caught a train back to a distant city where I used to live. If I didn't have a knowledge of Japan I would have had to sleep on the streets. My advise is never to use this organisation!!!! This was extremely stressful if not dangerous experience. Ralph **

I am filing a formal complaint against Booking.com regarding reservation for guest Craig **. This reservation had been in pending cancellation since December 12, 2025. I had already requested that the guest cancel and rebook because the price and terms were different. Despite that, Booking.com allowed the old reservation to remain active and accepted payment without contacting me, without getting my authorization, and without confirming that I agreed to accommodate the guest under the old booking.

I used Booking.com for many years for two reasons. First, because of the lowest prices (it later turned out that properties were being forced to offer higher prices elsewhere, for which Booking.com was penalized). Second, I believed that Booking.com provided security and assistance in case of any problems. For years, I had no issues with any property and therefore also none with Booking.com. The situation changed after the outbreak of the COVID-19 pandemic. Due to travel restrictions, the property could not accommodate me and at the same time refused to refund my payment, claiming that I had chosen a non-refundable option (which effectively meant that I was expected to pay for a service that the property was unable to provide).

Rented me a room to a booked up hotel. So in frantic I rented another room. Come to find out it had bugs right away. Went to the office. Man refused to give me my money. Booking.com doesn’t refund me.

I was harsh on my first review due to disappointment. It was a monster trying to contact Booking.com to cancel reservations although days in advance. They did finally call me back and were cordial. Watch the small print. Reviews for motels are way off on their site.

Inadequate security measures/frequent data leaks and cybercrime. Nonexistent customer support. Their ''platform" assumes zero responsibility.

Credit card was charged, but reservation and money was never sent to the hotel. Had to call customer service in London, England to get it resolved. Had to pay $50 charge for international call with AT&T. This is the first and last time we will use this service.

Recently I flew from Europe to Orange County, California arriving at SNA Airport where I had a prepaid, car rental reservation with Dollar. After 22 hours of travel I was pooped. Alas, Dollar had no cars to lend, apologized and refunded my money. I reached out to Booking, who made the reservation, and asked them to refund the difference between the car I had initially reserved and the car I had to rent on short notice. Booking told me, “Sorry, can’t help.” Apparently, Booking does not stand with their customers if something goes wrong.

I booked a 14-day car rental in Los Angeles, at LAX, for June 13, 2026. But my my flight was delayed for more than two hours and I needed to change the pickup time. Booking.com offered no way to do that without incurring a three-day fee—because they require you to cancel and rebook, which carries a penalty 48 hours before pickup.

Terrible customer service. Literally cost me hundreds of dollars because of their incompetence. They couldn't get a hold of the hotel I booked through them because they had an outdated number. They couldn't look up the new number because of "policy". I will never use them again.

In short they are scammers. Booked a hotel for 2 people and arriving to the hotel, found Booking.com made a booking for 1 person. The confirmation email they sent contained no data on a number of people, going to manage my booking page was permanently showing as not available. Had to pay a lot extra.

My booking said free cancellation. I went to hospital two weeks before my date. However booking said the hotel had to cancel. With many phone calls it was never canceled and they kept my almost 800$. I do not recommend Booking.com

Customer service is a joke. As a hotel manager for two big properties I always advise against using 3rd parties! Yet I made the mistake of trying to do it myself and now may be out of funds due to a glitch in the system that pushed my reservation to a different property. If I could give -100 stars I absolutely would. Steer clear of these third parties! They always are messing up the dates and properties! I’ve seen it at my properties and now have personal experienced these same issues!

Not sure why I can't put 0 stars. Terrible company, never use them unless you don't like money in your bank account.

Very bad experience payment is done. Money is debited but booking is not confirmed. No one is taking responsibility, no contact number is available. The number given on website is fake. Pls refund my money. Today we have paid the money to book a room in Clay Inn. Money is debited but booking is not confirmed. Worst thing is that we are not able to complain and talk to customer care.

Closed our Booking.com owner account. Where to start?

Last month I booked a transfer from Athens Airport to a hotel in Piraeus. The transfer said that the driver would wait 1 hour. The plane was going to be 2 hours late. I couldn't get a hold of Booking.com, so I called my friend and asked her to tell Booking.com so that the driver would know the different time. She made 4 calls with no results. A worker speaking Greek at the Athens Airport was able to get the driver to come. Also, I booked a USA hotel with free shuttle from the airport. Booking.com had the wrong phone number on the confirmation. I had to try to find the hotel's phone number in a different way. I won't use Booking.com again.

My reservation was cancelled by Booking.com​ $5,180.00, yet I have been repeatedly refused a refund despite the fact that this was not a result of any action on my part. I have spent numerous hours attempting to resolve this through their customer service channels and email correspondence without success. Furthermore, it appears that my phone number has been blocked, as I am no longer able to reach a live representative to discuss this matter. This situation is completely unacceptable. As the error was made by Booking.com,

They refuse to refund you and it's impossible to contact a supervisor. They will just keep saying someone will reach out. It's been about 6 months. I paid for the travel insurance and it wasn't honored. I lost about 350 dollars using booking. I will never use Booking.com ever again. Idc how good the price is.

This company is terrible. We had to cancel our trip due to a medical emergency. We had purchased trip insurance just to be on the safe side. They asked us to provide a letter from the doctor, etc., which we did immediately. 2 months later, and close to 50 phone calls, they (basically) told us to pound sand. We have contacted an attorney and will discuss filing a suit first thing Monday.

I recently had to cancel my hotel reservation booked through Booking.com. I wanted to just change the date as I scheduled it for the wrong dates. But they refused. It was a noncancellation. So no refund, although Booking.com gave me 2.00. The reservation was with Best Western. I called them when I found out they were not corresponding with Booking.com. When I got a hold of someone I could hear snotty remarks from other associates in the background, to call Booking.com, pure exasperation, etc. I will never use Booking.com, or Best Western again. Thank you.

They are absolute liars. They mislead you on the refund policy and then fail to honor it, when you've done everything you're supposed to do initially. I wish I could sue them, but the time spent to do that isn't worth it. There's a 24 hour cancellation policy, to where you can cancel or change your reservation up until 24 hours of check in. I tried to change mine 2 days ahead of my check in and they lied, gave me the runaround for a day and said the Hotel denied it, and.

I booked an expensive vacation through Booking.com on which terms were clear about one night deposit and cancel up to one week before. I booked six months in advance. The hotel charged my card for the full amount of the stay (over 20k). Booking.com told me to contact the hotel. Hotel stated that was their policy for that week which conflicted with the confirmation from booking.com.

I don't recommended. Is very frustrating because Booking.com charge 180 for resort fee but when I was arrive at the Costa Hollywood resort charge again resort fee $135 plus registration fee $56.50. I can't believe the way they stole money to the people. I don't recommended to used. By the way the customer services of booking is very bad.

I made this reservation through Booking.com and PAID booking.com. I used Booking.com ONCE. I booked (and paid for) a hotel with them and then they gave my credit card info to Boho Manor and Boho Manor RECHARGED my Credit Card. After calling BOTH of them, booking.com agreed that I was double charged (and sent a confirmation email saying as such). Then... neither booking.com nor Boho Manor credited back my double fees! THEN they ghosted my emails. I will never use Booking.com or Boho Manor again!

I booked a flight going to Disney over a month ago. I never received a confirmation email. After researching I realized that I mistakenly left out a letter in my email address...(simple fix right)? Wrong they will not fix the issue so I cannot get a confirmation number from them, I contacted the airline directly and they have all my information correctly. Booking.com will not assist me in fixing the error even though I have all of the necessary information they requested. I will book directly from the airlines and hotels from now, I can receive my military discounts from them and still save money. I just cannot believe they would not help me.

This most recent event was a motel booked in Winnemucca Nevada which is about an 8 hour drive from our home. When we got to the hotel they had no record of the reservation and we had to stay in another hotel. When we got home we called them and they said they'd communicate with the hotel to make sure they wouldn't be charging Booking.com. After two more calls being told the same thing, we disputed the charge with Amex. By the way every phone call is with a person that English is their second language and speak with a strong unintelligible accent. This booking.com is horrible. I'd give them a zero stars if I had that option. RUN AWAY FROM BOOKING.COM AS FAST AS YOU CAN.

My daughter and I went to Ireland and our last night was supposed to be at 12 Rutland Lower, Mountjoy, Dublin. When we arrived, the digital lock would not open the door. Both my daughter and I tried several times because they said the lock was working. Well if it was working so well, why wouldn’t it open??? Because we needed to be at the airport for 6am, we needed a good night’s sleep. The “property manager” was no help nor was Booking.com. After many tries to open the lock, I had to book a room at a hotel near the airport as we were not going to sleep on the street.

Flight was cancelled by the airline. Airline says talk to Booking.com. Booking.com says airline won't provide a refund. FIND WHAT YOU WANT. BOOK DIRECT AIRLINE OR HOTEL.

While the actual booking of the airline and rental car went smoothly, there was absolutely NO HELP from them when we discovered that Dollar Rental (subsidiary of Hertz) had overcharged us by about $750. We DO NOT recommend this company.

Was the worst experience that I’ve ever encountered with a business… I had made a reservation that I cancelled due to my misunderstanding of dates. I bought the insurance just for this situation… well Booking.com took 692.00 from my account and refuses to give it back.. that’s a lot of money.

Booking.com is dishonest. When they billed me twice and after showing them my bank statement and months of getting a run around on the phone and by email I never got my refund. Do not use any third party for any reason as they will rip you off.

I used to manage a brand hotel and for many years as DOS. I have known and dealt with the corporate side of Booking.com for at least 10 plus years based out of the city of Amsterdam, Netherlands. and also, the Customer side of things in Orlando Florida. Now, it is almost impossible to get a refund that is owed to me back. I'm put to Ai which is fine but then transferred to either India for a 4 hrs. hold or Philippines which I usually have to be on hold for maybe one to two hours. Either way nothing has ever being resolved as I have to call again and again the next day and day after.

This is the worst booking website I've ever used. I booked a king room at a hotel, but upon arrival, it turned out to be a two twin room, and there was no customer service to take responsibility. When I tried to cancel my flight, they said they would help me, but a few days later they told me I needed to cancel it myself, even though the airline only accepts same-day cancellations. They don't even have a phone number for customer service; you can only practice typing on the website. They have absolutely no sense of responsibility. If you want a good trip, never book through this website.

Normally Booking.com is good to deal with but this last time sent me over the edge with them! I booked a hotel room and they put me on wrong day so I paid for a night that wasn’t even in that city and then I booked the correct night and specifically called the hotel and asked if the pool was open as I promised my son swimming and got there and the pool was closed. I had to pack back up and go to a different hotel and spend another $250 so he could actually swim! The hotel offered to waive all the fees but when I called booking.com they absolutely refused any kind of refund so ONE night of swimming ended up costing me $550 when it originally was going to cost $115 absolutely refuse to ever use booking.com again!

Booking for accommodation was made. The amount was quoted in local currency ZAR and was paid. However, the charge turned out to be a foreign payment and hence my bank charged a forex fee. This is not noted on the website when payment is being processed. This has been taken up with Customer Service and I continue to get a response saying that I must contact the property directly (three times). This is a total abdication.

I've been in contact with Booking.com for about 3 weeks maybe more trying to get my refund that they double booked me. They said they refunded me already, but I never received my refund at all.

Be VERY careful using this site! I booked a room and they mixed up my credentials with someone else. Had my picture on the website with an entirely different name. I went to cancel but couldn’t authenticate the account because of the mix up.

I used to love using this site so that I could cancel or alter my reservation in advance. The last time I used them, they charged me for my full stay a week in advance with no notice. Then when I needed to reduce the stay by one night they easily adjusted my reservation but would not refund. I have been through a month long claims process and still no refund. I shouldn’t have been charged in advance, but not issuing a refund at this point is predatory and dishonest. I will never use Booking.com again.

I had booked 2 flights to Romania for me and wife and daughter. I've both baggage too and travel insurance. Tickets were both in 2 transactions because we are not flying same dates. I paid like 1050 for myself and 2050 for the girls. After about a month airline canceled our flights. Try to get in touch with Booking.com for a refund. Called them 3 times and still nothing while they said they're trying to get money from airline. I called airline 2 times and they said documents and refund are prepared, waiting for booking.Com to request that refund. So after about a month with no updates thru app, I called them again and asked again for refund because I both other tickets different way. And they start process eventually for refund.

I will never book again with Booking.com. I am due a refund. Instead of them sending my money they are holding it. I have to get in touch with the hotel instead of their customer service contacting them.

Warning, I strongly advise against using this platform. They are scammers; they show you pictures that don't match the rooms you booked, and once you arrive, if you cancel your reservation, they won't refund you—they'll just try to scam you. We've been victims for three weeks. We tried contacting customer service, and a woman in Singapore answered. Be careful; this is an international scam platform.

Not pleased with the customer service I have received. I had to make multiple phone calls after a miscommunication between booking and the hotel. I was left without a place to stay and they would not refund me for the next nearest hotel after sending me the one I had to stay at as an option.

I would not trust any hotel suggestion listed by BOOKING.COM due to mis-leading data concerning the quality or lack of quality that is stated by BOOKING.COM. I had an experience with BOOKING.COM who advertised DAYS INN in SALEM, VA which turned out to have BUGS, TOWELS WITH HOLES IN THEM, ODOR. HAZARDOUS CONDITIONS, DIRT IN THE ROOM, and OVERALL A DUMP, yet as advertised by BOOKING.COM as 6.5 stars. I demanded a refund but BOOKING.COM passed the request off to DAYS.COM. ABSOLUTE DUMP.

Booking.com has been the worse website and customer service company that I have ever had to deal with. My wife and I were booking a reservation to take my daughter to Universal in Florida for graduation Gift and we booked a two bedroom and paid for it but got to Orlando and checked in at the Blue tree resort in Orlando and they told us that it was only for 1 bedroom. We called Booking.com and they put us on hold and dropped the call multiple times that night. We went ahead and paid an additional 168 to upgrade the room to bedroom and worked with staff and booking.com I. The morning to fix it and the hotel would not refund the extra money we paid and booking.com said they would once we ended the vacation and when it was over booking.com came up with more excuses not to refund.

Price match claim is a cheating policy at Booking.com. They say they do, but when requested with perfect evidence either our call is disconnected or block our numbers from calling. Most importantly the line or duty managers are timid to talk to customers when they have the right evidences.

I booked Comfort Inn in Newark, Ohio through Booking.com from May 22-May 25. 36 hours into our trip we seen a cockroach crawl across the floor. My son, who is 12, killed the cockroach & we contacted the front desk. They were willing to move us but I wanted to leave. We shook out all of our items, packed up Sunday morning & left. The front desk told me I had to contact Booking.com for a refund.

Refund and policies. I booked a 1 night stay for my son and I and tried to cancel it 10 days in advance because his baseball tournament was rescheduled. I completely understand a cancel fee but they charged me the $750 one night. Entire amount. And they know they will resell it in cape may during a summer weekend.

Bookings with this site are not secure! Recently my booking was simply cancelled (4 weeks after the booking was made and confirmed), citing "overbooking", leaving me completely stranded. I then booked an alternative, as suggested by Booking.com. Because I was now concerned about Booking.com's trustworthiness, I contacted the Hotel and provided my Booking.com reservation number. The Hotel informed me that my booking, confirmed via Booking.com, does not exist, and that the contact details are suspicious. When I raised my concern with Booking.com, they cancelled the booking, and recommended I cancel the credit card that I use on their website. That was the last communication. Ever since they have ceased communicating completely. If you don't want to be stranded without accommodation, or if you are concerned about credit card fraud, stay far away from Booking.com.

I am one of the Booking.com partners and very unhappy with their policy regarding the reviews left by guests. In my case, all previous reviews are good and the total score was 10, but then I get a general score 7 from a guest who was reviewing my inexistent staff my location being self check in, the location which he chose, and facilities which were all on the description when he made the reservation. Not mentioning the fact that comfort and cleanliness was scored by this guest with 10. When I asked Booking.com to help me and delete this review which is actually based on a lie, I was told that doesn’t comply with their policy, and as long as the guest didn’t use threats or disrespectful language, they cannot help me.

I really messed up by using Booking.com. Unfortunately, I failed to do my due diligence. I read a few good reviews and assumed that Booking.com would be a viable option to purchase flights for my family’s vacation. On April 7, 2026, I made a reservation for my family of six. Immediately after hitting the purchase button I realized one of the names was typed in backwards. I reached out to Booking.com on April 7, within five minutes of hitting the purchase button. I explained to them what happened and they asked me to send a copy of the passport so they could make the correction. I was told not to worry and that it was escalated to the appropriate party. My flight leaves on June 6. I reached out each week sometimes two times a week to ask for a status update.

This is the second time I have experienced fraud with Booking.com. The first time I was credited as my hotel room rate I booked was lowered. That credit on my account was promptly stolen and used for a gondola ride in Indonesia. I live in Pennsylvania. Now I just received a bogus email asking me to confirm my recent reservation. The email address was bogus and the amount was in Euros. The email contained all my personal information and details!!! I called customer service who promised to forward it on to their security. Their security is a joke. Booking.com is committing fraud and should be shut down!

Booked a minivan and no van available when I got there. Had to go back the next day and thankfully they had one. That evening I booked our hotel and Holiday Inn called to tell me that they don’t have a room available. Called Booking.com and was told that it would take 7-12 days to get my money back. What a SCAM!!!

I booked a property via Booking.com, and it turned out that the property information provided by the owner of the property was not complete. The owner failed to disclose the two very steep flights of stairs leading up to the property. Additionally, handrails were missing. Lastly, the stairs were snow-covered and slippery when we arrived at check-in. These factors created serious and dangerous accessibility issues when navigating luggage up these steep staircases. We were uncomfortable navigating these unsafe stairs and left after the first night. I contacted the owner of the unit immediately, and initially, he seemed cooperative and willing to refund the second night. Then he stopped responding. I also received no response from Booking.com.

If I could give 0, I would. Their customer service is horrible. I had a problem with a check-in date I had to change. I called the hotel. They said I had to go through Booking.com. Everything is done with an email; they list no customer service phone #. They answered my email saying they would contact the hotel to change, they never did, according to the hotel so I was charged as a no-show. So I booked the correct check-in with the hotel directly at a cheaper cost. The phone# they gave me is for the Netherlands which, when I called 3x, it comes up saying unavailable. I went back and forth with them for a week to get a refund. They kept asking me for the booking# and pin# on every email, which I had on each one. It seems they don't read the emails. Booking.com sucks. You should just call the hotel directly and book yourself.

God forbid you have an emergency. They have no empathy whatsoever. We had a trip booked from LA to Charlotte for my wife, two daughters, their spouses, our granddaugter and me. Unfortunately, the day before, my wife had to have an emergency surgery on her tooth and could not fly. The kids decided to still go. We were able to cancel one hotel room, but at a cost of one night's stay, but when we tried to change the name on the rental car, they said they could not do it. We even called the rental car company to have them do it and they told us that Booking.com could do it.

Worst site to use to book for anything, this place falsely advertises hotels making them out to be these nice, comfortable, clean stays when in fact you get there just to realize it’s absolutely nothing like the pictures. I booked into a hotel recently for 2 nights, I got there and it was so filthy we had to leave. There was no way we were staying there, been trying to get my money back ever since and Booking is claiming it isn’t them that needs to refund me. Umm hello! I PAID through booking, therefore booking took my money. The audacity to take people's money and then when it should be refunded claim that you’re not responsible for giving a refund!

I will NEVER use Booking.com again. The reservation information was completely wrong at check-in after spending an extensive amount of time on the phone with a representative, on two separate occasions, in order to get the reservation corrected. EVERYTHING about the reservation was wrong, names of the guest, type of room and room rate. I never intended to use this sight in the first place. I had typed in the hotel's name in the search bar and believed I was actually using their website. Using this site did not get me a better rate and in no way assisted me with make the process smooth. This was an important event and I had family flying in from the East Coast. Check-in at the hotel should have been the easy part!!!

Please do yourself a favor and just call the hotel direct. Booking.com is a scam!

Very disappointing experience with Booking.com. My mother booked a hotel through the platform, and shortly afterward, I found the exact same hotel and dates at a significantly lower price on a new account. It is difficult to understand how loyal customers end up paying more than new users. I spent a long time on the phone with customer service, and the calls were repeatedly disconnected in the middle of the conversation. I was transferred multiple times and ultimately received no real help. The attitude from the manager was cold, dismissive, and unhelpful.

Highly incompetent and unreliable, never again with Booking.com. Scammers, never processed my refund, been waiting 3 months. NEVER AGAIN!!

They double booked us, then Maria, Louis and Chris all lied to us and l have to fight for a refund.

They are impossible to contact if there is any problems with your stay. Do not rent with them unless you already know your hotel or your stay.

I booked a room and paid for it and was at hotel and a different name popped up on my account and I could not check in. They will not refund my money. I had to pay for another room and still two months later nothing. They won't even respond so I will never use them again.

Horrible experience with Booking.com, used them for a booking in Seville, we had a really bad experience with the hotel [1800 Seville, AC not working and hotel was most unhelpful]. Booking.com refused to help or step in. Avoid using them, get best rate from their app and book directly with hotel.

Terrible customer service. I wanted to modify my reservation just add my son to the room as a guest. I was told there’s a fee of $150. My reservation was canceled by them and when I asked to speak to a manager, I was put on hold for a long time, then told they could issue me a refund, and that’s $135. I didn’t want a refund I just wanted my room. So now I’m out of $300 and no room.

I wish I had come to this web page for review before making reservations with Booking.com. I had an extremely disappointing experience with Booking.com. Fees were hidden and not disclosed upfront, including excessive nonrefundable charges that only became fully apparent after booking. If the amount of pet fees had been clearly posted, I would not have continued with the reservations. When concerns were raised, there was no accountability or meaningful customer service support.

Booking.com is not deserved to have a star. Their customer service based in oversea where country like India or Philippines taking places. They are all promised but do not deliver. Flight was canceled by the airlines and they just sit on the case promising that they would escalate the refund issue to a high priority but nothing happened. They are best known for their lousy customer service. Please stay way from booking.com; don't book the trip(s) thru this company because they do not deserve people business.

Booked a car rental for our family vacation, our flights got cancelled and moved to a different airport because of bad weather so I had to cancel my rental. They charged me $175 to cancel.

I was once a loyal booking customer but I was double charged for a room in Williamstown Ky to see the Ark and haven't gotten my money back yet. It was in March and this is May. Customer service lied like I was getting it in 7-12 days and that was May 1, 2026. I even disputed it with my bank and for whatever reason still no luck with getting my $228 back.

I will never use Booking.com EVER again. The place I stayed at had Roaches at the property and the hotel refund my money to booking.com but Booking.com would not refund my money. What a scam. I will never use a third-party to book a hotel ever again. When I call customer service all I do is get a runaround for some foreign number out of the country. What a terrible service. This should be illegal.

This company does not care about the customers at all. They provide no service. They just make traveling harder and more expensive. I tried to resolve an issue and all they wanted to do was charge me money for doing anything. I tried to speak to a supervisor and no call back. I called back multiple days to try and get the issue resolved and was fed the same line over and over. “They will call you back asap.” I’m sorry. 4 days later and still nothing call. Do not waste any time or money with this place. Horrible on every aspect.

The quote is very misleading. You get a rate for the rental, in our case a car rental, and then a follow up email that you need to click on then hunt around for the additional charges that you need to pay the rental car company directly. In our case, the original quote was for $645. The additional charges amounted to $408. Buyer beware!!!

The agency who made my reservation double charge me, for my reservation, when I called them to cancel and remake the same reservation they said they could not do that, and they never apologized for the inconvenience. Do not use this company. They are a scam.