Booking.com Reviews

My experience with Booking.com was terrible, close to dangerous. I took a taxi from Hakata Train Station in Japan to the prepaid un-named building. It was very difficult for the driver to find and then neither the taxi driver nor I could open the padlocked door and nobody was onsite to help. I was lucky to get help from a young ** woman who rang a taxi for me to get back to the train station, where I caught a train back to a distant city where I used to live. If I didn't have a knowledge of Japan I would have had to sleep on the streets. My advise is never to use this organisation!!!! This was extremely stressful if not dangerous experience. Ralph **

I am filing a formal complaint against Booking.com regarding reservation for guest Craig **. This reservation had been in pending cancellation since December 12, 2025. I had already requested that the guest cancel and rebook because the price and terms were different. Despite that, Booking.com allowed the old reservation to remain active and accepted payment without contacting me, without getting my authorization, and without confirming that I agreed to accommodate the guest under the old booking.

I used Booking.com for many years for two reasons. First, because of the lowest prices (it later turned out that properties were being forced to offer higher prices elsewhere, for which Booking.com was penalized). Second, I believed that Booking.com provided security and assistance in case of any problems. For years, I had no issues with any property and therefore also none with Booking.com. The situation changed after the outbreak of the COVID-19 pandemic. Due to travel restrictions, the property could not accommodate me and at the same time refused to refund my payment, claiming that I had chosen a non-refundable option (which effectively meant that I was expected to pay for a service that the property was unable to provide).

Rented me a room to a booked up hotel. So in frantic I rented another room. Come to find out it had bugs right away. Went to the office. Man refused to give me my money. Booking.com doesn’t refund me.

I was harsh on my first review due to disappointment. It was a monster trying to contact Booking.com to cancel reservations although days in advance. They did finally call me back and were cordial. Watch the small print. Reviews for motels are way off on their site.

Inadequate security measures/frequent data leaks and cybercrime. Nonexistent customer support. Their ''platform" assumes zero responsibility.

Credit card was charged, but reservation and money was never sent to the hotel. Had to call customer service in London, England to get it resolved. Had to pay $50 charge for international call with AT&T. This is the first and last time we will use this service.

Recently I flew from Europe to Orange County, California arriving at SNA Airport where I had a prepaid, car rental reservation with Dollar. After 22 hours of travel I was pooped. Alas, Dollar had no cars to lend, apologized and refunded my money. I reached out to Booking, who made the reservation, and asked them to refund the difference between the car I had initially reserved and the car I had to rent on short notice. Booking told me, “Sorry, can’t help.” Apparently, Booking does not stand with their customers if something goes wrong.

I booked a 14-day car rental in Los Angeles, at LAX, for June 13, 2026. But my my flight was delayed for more than two hours and I needed to change the pickup time. Booking.com offered no way to do that without incurring a three-day fee—because they require you to cancel and rebook, which carries a penalty 48 hours before pickup.

Terrible customer service. Literally cost me hundreds of dollars because of their incompetence. They couldn't get a hold of the hotel I booked through them because they had an outdated number. They couldn't look up the new number because of "policy". I will never use them again.

In short they are scammers. Booked a hotel for 2 people and arriving to the hotel, found Booking.com made a booking for 1 person. The confirmation email they sent contained no data on a number of people, going to manage my booking page was permanently showing as not available. Had to pay a lot extra.

My booking said free cancellation. I went to hospital two weeks before my date. However booking said the hotel had to cancel. With many phone calls it was never canceled and they kept my almost 800$. I do not recommend Booking.com

Customer service is a joke. As a hotel manager for two big properties I always advise against using 3rd parties! Yet I made the mistake of trying to do it myself and now may be out of funds due to a glitch in the system that pushed my reservation to a different property. If I could give -100 stars I absolutely would. Steer clear of these third parties! They always are messing up the dates and properties! I’ve seen it at my properties and now have personal experienced these same issues!

Not sure why I can't put 0 stars. Terrible company, never use them unless you don't like money in your bank account.

Very bad experience payment is done. Money is debited but booking is not confirmed. No one is taking responsibility, no contact number is available. The number given on website is fake. Pls refund my money. Today we have paid the money to book a room in Clay Inn. Money is debited but booking is not confirmed. Worst thing is that we are not able to complain and talk to customer care.

Closed our Booking.com owner account. Where to start?

Last month I booked a transfer from Athens Airport to a hotel in Piraeus. The transfer said that the driver would wait 1 hour. The plane was going to be 2 hours late. I couldn't get a hold of Booking.com, so I called my friend and asked her to tell Booking.com so that the driver would know the different time. She made 4 calls with no results. A worker speaking Greek at the Athens Airport was able to get the driver to come. Also, I booked a USA hotel with free shuttle from the airport. Booking.com had the wrong phone number on the confirmation. I had to try to find the hotel's phone number in a different way. I won't use Booking.com again.

My reservation was cancelled by Booking.com​ $5,180.00, yet I have been repeatedly refused a refund despite the fact that this was not a result of any action on my part. I have spent numerous hours attempting to resolve this through their customer service channels and email correspondence without success. Furthermore, it appears that my phone number has been blocked, as I am no longer able to reach a live representative to discuss this matter. This situation is completely unacceptable. As the error was made by Booking.com,

They refuse to refund you and it's impossible to contact a supervisor. They will just keep saying someone will reach out. It's been about 6 months. I paid for the travel insurance and it wasn't honored. I lost about 350 dollars using booking. I will never use Booking.com ever again. Idc how good the price is.

This company is terrible. We had to cancel our trip due to a medical emergency. We had purchased trip insurance just to be on the safe side. They asked us to provide a letter from the doctor, etc., which we did immediately. 2 months later, and close to 50 phone calls, they (basically) told us to pound sand. We have contacted an attorney and will discuss filing a suit first thing Monday.

I recently had to cancel my hotel reservation booked through Booking.com. I wanted to just change the date as I scheduled it for the wrong dates. But they refused. It was a noncancellation. So no refund, although Booking.com gave me 2.00. The reservation was with Best Western. I called them when I found out they were not corresponding with Booking.com. When I got a hold of someone I could hear snotty remarks from other associates in the background, to call Booking.com, pure exasperation, etc. I will never use Booking.com, or Best Western again. Thank you.

They are absolute liars. They mislead you on the refund policy and then fail to honor it, when you've done everything you're supposed to do initially. I wish I could sue them, but the time spent to do that isn't worth it. There's a 24 hour cancellation policy, to where you can cancel or change your reservation up until 24 hours of check in. I tried to change mine 2 days ahead of my check in and they lied, gave me the runaround for a day and said the Hotel denied it, and.

I booked an expensive vacation through Booking.com on which terms were clear about one night deposit and cancel up to one week before. I booked six months in advance. The hotel charged my card for the full amount of the stay (over 20k). Booking.com told me to contact the hotel. Hotel stated that was their policy for that week which conflicted with the confirmation from booking.com.

I don't recommended. Is very frustrating because Booking.com charge 180 for resort fee but when I was arrive at the Costa Hollywood resort charge again resort fee $135 plus registration fee $56.50. I can't believe the way they stole money to the people. I don't recommended to used. By the way the customer services of booking is very bad.

I made this reservation through Booking.com and PAID booking.com. I used Booking.com ONCE. I booked (and paid for) a hotel with them and then they gave my credit card info to Boho Manor and Boho Manor RECHARGED my Credit Card. After calling BOTH of them, booking.com agreed that I was double charged (and sent a confirmation email saying as such). Then... neither booking.com nor Boho Manor credited back my double fees! THEN they ghosted my emails. I will never use Booking.com or Boho Manor again!

I booked a flight going to Disney over a month ago. I never received a confirmation email. After researching I realized that I mistakenly left out a letter in my email address...(simple fix right)? Wrong they will not fix the issue so I cannot get a confirmation number from them, I contacted the airline directly and they have all my information correctly. Booking.com will not assist me in fixing the error even though I have all of the necessary information they requested. I will book directly from the airlines and hotels from now, I can receive my military discounts from them and still save money. I just cannot believe they would not help me.

This most recent event was a motel booked in Winnemucca Nevada which is about an 8 hour drive from our home. When we got to the hotel they had no record of the reservation and we had to stay in another hotel. When we got home we called them and they said they'd communicate with the hotel to make sure they wouldn't be charging Booking.com. After two more calls being told the same thing, we disputed the charge with Amex. By the way every phone call is with a person that English is their second language and speak with a strong unintelligible accent. This booking.com is horrible. I'd give them a zero stars if I had that option. RUN AWAY FROM BOOKING.COM AS FAST AS YOU CAN.

My daughter and I went to Ireland and our last night was supposed to be at 12 Rutland Lower, Mountjoy, Dublin. When we arrived, the digital lock would not open the door. Both my daughter and I tried several times because they said the lock was working. Well if it was working so well, why wouldn’t it open??? Because we needed to be at the airport for 6am, we needed a good night’s sleep. The “property manager” was no help nor was Booking.com. After many tries to open the lock, I had to book a room at a hotel near the airport as we were not going to sleep on the street.

Flight was cancelled by the airline. Airline says talk to Booking.com. Booking.com says airline won't provide a refund. FIND WHAT YOU WANT. BOOK DIRECT AIRLINE OR HOTEL.

While the actual booking of the airline and rental car went smoothly, there was absolutely NO HELP from them when we discovered that Dollar Rental (subsidiary of Hertz) had overcharged us by about $750. We DO NOT recommend this company.

Was the worst experience that I’ve ever encountered with a business… I had made a reservation that I cancelled due to my misunderstanding of dates. I bought the insurance just for this situation… well Booking.com took 692.00 from my account and refuses to give it back.. that’s a lot of money.

Booking.com is dishonest. When they billed me twice and after showing them my bank statement and months of getting a run around on the phone and by email I never got my refund. Do not use any third party for any reason as they will rip you off.

I used to manage a brand hotel and for many years as DOS. I have known and dealt with the corporate side of Booking.com for at least 10 plus years based out of the city of Amsterdam, Netherlands. and also, the Customer side of things in Orlando Florida. Now, it is almost impossible to get a refund that is owed to me back. I'm put to Ai which is fine but then transferred to either India for a 4 hrs. hold or Philippines which I usually have to be on hold for maybe one to two hours. Either way nothing has ever being resolved as I have to call again and again the next day and day after.

This is the worst booking website I've ever used. I booked a king room at a hotel, but upon arrival, it turned out to be a two twin room, and there was no customer service to take responsibility. When I tried to cancel my flight, they said they would help me, but a few days later they told me I needed to cancel it myself, even though the airline only accepts same-day cancellations. They don't even have a phone number for customer service; you can only practice typing on the website. They have absolutely no sense of responsibility. If you want a good trip, never book through this website.

Normally Booking.com is good to deal with but this last time sent me over the edge with them! I booked a hotel room and they put me on wrong day so I paid for a night that wasn’t even in that city and then I booked the correct night and specifically called the hotel and asked if the pool was open as I promised my son swimming and got there and the pool was closed. I had to pack back up and go to a different hotel and spend another $250 so he could actually swim! The hotel offered to waive all the fees but when I called booking.com they absolutely refused any kind of refund so ONE night of swimming ended up costing me $550 when it originally was going to cost $115 absolutely refuse to ever use booking.com again!

Booking for accommodation was made. The amount was quoted in local currency ZAR and was paid. However, the charge turned out to be a foreign payment and hence my bank charged a forex fee. This is not noted on the website when payment is being processed. This has been taken up with Customer Service and I continue to get a response saying that I must contact the property directly (three times). This is a total abdication.

I've been in contact with Booking.com for about 3 weeks maybe more trying to get my refund that they double booked me. They said they refunded me already, but I never received my refund at all.

Be VERY careful using this site! I booked a room and they mixed up my credentials with someone else. Had my picture on the website with an entirely different name. I went to cancel but couldn’t authenticate the account because of the mix up.

I used to love using this site so that I could cancel or alter my reservation in advance. The last time I used them, they charged me for my full stay a week in advance with no notice. Then when I needed to reduce the stay by one night they easily adjusted my reservation but would not refund. I have been through a month long claims process and still no refund. I shouldn’t have been charged in advance, but not issuing a refund at this point is predatory and dishonest. I will never use Booking.com again.

I had booked 2 flights to Romania for me and wife and daughter. I've both baggage too and travel insurance. Tickets were both in 2 transactions because we are not flying same dates. I paid like 1050 for myself and 2050 for the girls. After about a month airline canceled our flights. Try to get in touch with Booking.com for a refund. Called them 3 times and still nothing while they said they're trying to get money from airline. I called airline 2 times and they said documents and refund are prepared, waiting for booking.Com to request that refund. So after about a month with no updates thru app, I called them again and asked again for refund because I both other tickets different way. And they start process eventually for refund.

I will never book again with Booking.com. I am due a refund. Instead of them sending my money they are holding it. I have to get in touch with the hotel instead of their customer service contacting them.

Warning, I strongly advise against using this platform. They are scammers; they show you pictures that don't match the rooms you booked, and once you arrive, if you cancel your reservation, they won't refund you—they'll just try to scam you. We've been victims for three weeks. We tried contacting customer service, and a woman in Singapore answered. Be careful; this is an international scam platform.

Not pleased with the customer service I have received. I had to make multiple phone calls after a miscommunication between booking and the hotel. I was left without a place to stay and they would not refund me for the next nearest hotel after sending me the one I had to stay at as an option.

I would not trust any hotel suggestion listed by BOOKING.COM due to mis-leading data concerning the quality or lack of quality that is stated by BOOKING.COM. I had an experience with BOOKING.COM who advertised DAYS INN in SALEM, VA which turned out to have BUGS, TOWELS WITH HOLES IN THEM, ODOR. HAZARDOUS CONDITIONS, DIRT IN THE ROOM, and OVERALL A DUMP, yet as advertised by BOOKING.COM as 6.5 stars. I demanded a refund but BOOKING.COM passed the request off to DAYS.COM. ABSOLUTE DUMP.

Booking.com has been the worse website and customer service company that I have ever had to deal with. My wife and I were booking a reservation to take my daughter to Universal in Florida for graduation Gift and we booked a two bedroom and paid for it but got to Orlando and checked in at the Blue tree resort in Orlando and they told us that it was only for 1 bedroom. We called Booking.com and they put us on hold and dropped the call multiple times that night. We went ahead and paid an additional 168 to upgrade the room to bedroom and worked with staff and booking.com I. The morning to fix it and the hotel would not refund the extra money we paid and booking.com said they would once we ended the vacation and when it was over booking.com came up with more excuses not to refund.

Price match claim is a cheating policy at Booking.com. They say they do, but when requested with perfect evidence either our call is disconnected or block our numbers from calling. Most importantly the line or duty managers are timid to talk to customers when they have the right evidences.

I booked Comfort Inn in Newark, Ohio through Booking.com from May 22-May 25. 36 hours into our trip we seen a cockroach crawl across the floor. My son, who is 12, killed the cockroach & we contacted the front desk. They were willing to move us but I wanted to leave. We shook out all of our items, packed up Sunday morning & left. The front desk told me I had to contact Booking.com for a refund.

Refund and policies. I booked a 1 night stay for my son and I and tried to cancel it 10 days in advance because his baseball tournament was rescheduled. I completely understand a cancel fee but they charged me the $750 one night. Entire amount. And they know they will resell it in cape may during a summer weekend.

Bookings with this site are not secure! Recently my booking was simply cancelled (4 weeks after the booking was made and confirmed), citing "overbooking", leaving me completely stranded. I then booked an alternative, as suggested by Booking.com. Because I was now concerned about Booking.com's trustworthiness, I contacted the Hotel and provided my Booking.com reservation number. The Hotel informed me that my booking, confirmed via Booking.com, does not exist, and that the contact details are suspicious. When I raised my concern with Booking.com, they cancelled the booking, and recommended I cancel the credit card that I use on their website. That was the last communication. Ever since they have ceased communicating completely. If you don't want to be stranded without accommodation, or if you are concerned about credit card fraud, stay far away from Booking.com.

I am one of the Booking.com partners and very unhappy with their policy regarding the reviews left by guests. In my case, all previous reviews are good and the total score was 10, but then I get a general score 7 from a guest who was reviewing my inexistent staff my location being self check in, the location which he chose, and facilities which were all on the description when he made the reservation. Not mentioning the fact that comfort and cleanliness was scored by this guest with 10. When I asked Booking.com to help me and delete this review which is actually based on a lie, I was told that doesn’t comply with their policy, and as long as the guest didn’t use threats or disrespectful language, they cannot help me.

I really messed up by using Booking.com. Unfortunately, I failed to do my due diligence. I read a few good reviews and assumed that Booking.com would be a viable option to purchase flights for my family’s vacation. On April 7, 2026, I made a reservation for my family of six. Immediately after hitting the purchase button I realized one of the names was typed in backwards. I reached out to Booking.com on April 7, within five minutes of hitting the purchase button. I explained to them what happened and they asked me to send a copy of the passport so they could make the correction. I was told not to worry and that it was escalated to the appropriate party. My flight leaves on June 6. I reached out each week sometimes two times a week to ask for a status update.

This is the second time I have experienced fraud with Booking.com. The first time I was credited as my hotel room rate I booked was lowered. That credit on my account was promptly stolen and used for a gondola ride in Indonesia. I live in Pennsylvania. Now I just received a bogus email asking me to confirm my recent reservation. The email address was bogus and the amount was in Euros. The email contained all my personal information and details!!! I called customer service who promised to forward it on to their security. Their security is a joke. Booking.com is committing fraud and should be shut down!

Booked a minivan and no van available when I got there. Had to go back the next day and thankfully they had one. That evening I booked our hotel and Holiday Inn called to tell me that they don’t have a room available. Called Booking.com and was told that it would take 7-12 days to get my money back. What a SCAM!!!

I booked a property via Booking.com, and it turned out that the property information provided by the owner of the property was not complete. The owner failed to disclose the two very steep flights of stairs leading up to the property. Additionally, handrails were missing. Lastly, the stairs were snow-covered and slippery when we arrived at check-in. These factors created serious and dangerous accessibility issues when navigating luggage up these steep staircases. We were uncomfortable navigating these unsafe stairs and left after the first night. I contacted the owner of the unit immediately, and initially, he seemed cooperative and willing to refund the second night. Then he stopped responding. I also received no response from Booking.com.

If I could give 0, I would. Their customer service is horrible. I had a problem with a check-in date I had to change. I called the hotel. They said I had to go through Booking.com. Everything is done with an email; they list no customer service phone #. They answered my email saying they would contact the hotel to change, they never did, according to the hotel so I was charged as a no-show. So I booked the correct check-in with the hotel directly at a cheaper cost. The phone# they gave me is for the Netherlands which, when I called 3x, it comes up saying unavailable. I went back and forth with them for a week to get a refund. They kept asking me for the booking# and pin# on every email, which I had on each one. It seems they don't read the emails. Booking.com sucks. You should just call the hotel directly and book yourself.

God forbid you have an emergency. They have no empathy whatsoever. We had a trip booked from LA to Charlotte for my wife, two daughters, their spouses, our granddaugter and me. Unfortunately, the day before, my wife had to have an emergency surgery on her tooth and could not fly. The kids decided to still go. We were able to cancel one hotel room, but at a cost of one night's stay, but when we tried to change the name on the rental car, they said they could not do it. We even called the rental car company to have them do it and they told us that Booking.com could do it.

Worst site to use to book for anything, this place falsely advertises hotels making them out to be these nice, comfortable, clean stays when in fact you get there just to realize it’s absolutely nothing like the pictures. I booked into a hotel recently for 2 nights, I got there and it was so filthy we had to leave. There was no way we were staying there, been trying to get my money back ever since and Booking is claiming it isn’t them that needs to refund me. Umm hello! I PAID through booking, therefore booking took my money. The audacity to take people's money and then when it should be refunded claim that you’re not responsible for giving a refund!

I will NEVER use Booking.com again. The reservation information was completely wrong at check-in after spending an extensive amount of time on the phone with a representative, on two separate occasions, in order to get the reservation corrected. EVERYTHING about the reservation was wrong, names of the guest, type of room and room rate. I never intended to use this sight in the first place. I had typed in the hotel's name in the search bar and believed I was actually using their website. Using this site did not get me a better rate and in no way assisted me with make the process smooth. This was an important event and I had family flying in from the East Coast. Check-in at the hotel should have been the easy part!!!

Please do yourself a favor and just call the hotel direct. Booking.com is a scam!

Very disappointing experience with Booking.com. My mother booked a hotel through the platform, and shortly afterward, I found the exact same hotel and dates at a significantly lower price on a new account. It is difficult to understand how loyal customers end up paying more than new users. I spent a long time on the phone with customer service, and the calls were repeatedly disconnected in the middle of the conversation. I was transferred multiple times and ultimately received no real help. The attitude from the manager was cold, dismissive, and unhelpful.

Highly incompetent and unreliable, never again with Booking.com. Scammers, never processed my refund, been waiting 3 months. NEVER AGAIN!!

They double booked us, then Maria, Louis and Chris all lied to us and l have to fight for a refund.

They are impossible to contact if there is any problems with your stay. Do not rent with them unless you already know your hotel or your stay.

I booked a room and paid for it and was at hotel and a different name popped up on my account and I could not check in. They will not refund my money. I had to pay for another room and still two months later nothing. They won't even respond so I will never use them again.

Horrible experience with Booking.com, used them for a booking in Seville, we had a really bad experience with the hotel [1800 Seville, AC not working and hotel was most unhelpful]. Booking.com refused to help or step in. Avoid using them, get best rate from their app and book directly with hotel.

Terrible customer service. I wanted to modify my reservation just add my son to the room as a guest. I was told there’s a fee of $150. My reservation was canceled by them and when I asked to speak to a manager, I was put on hold for a long time, then told they could issue me a refund, and that’s $135. I didn’t want a refund I just wanted my room. So now I’m out of $300 and no room.

I wish I had come to this web page for review before making reservations with Booking.com. I had an extremely disappointing experience with Booking.com. Fees were hidden and not disclosed upfront, including excessive nonrefundable charges that only became fully apparent after booking. If the amount of pet fees had been clearly posted, I would not have continued with the reservations. When concerns were raised, there was no accountability or meaningful customer service support.

Booking.com is not deserved to have a star. Their customer service based in oversea where country like India or Philippines taking places. They are all promised but do not deliver. Flight was canceled by the airlines and they just sit on the case promising that they would escalate the refund issue to a high priority but nothing happened. They are best known for their lousy customer service. Please stay way from booking.com; don't book the trip(s) thru this company because they do not deserve people business.

Booked a car rental for our family vacation, our flights got cancelled and moved to a different airport because of bad weather so I had to cancel my rental. They charged me $175 to cancel.

I was once a loyal booking customer but I was double charged for a room in Williamstown Ky to see the Ark and haven't gotten my money back yet. It was in March and this is May. Customer service lied like I was getting it in 7-12 days and that was May 1, 2026. I even disputed it with my bank and for whatever reason still no luck with getting my $228 back.

I will never use Booking.com EVER again. The place I stayed at had Roaches at the property and the hotel refund my money to booking.com but Booking.com would not refund my money. What a scam. I will never use a third-party to book a hotel ever again. When I call customer service all I do is get a runaround for some foreign number out of the country. What a terrible service. This should be illegal.

This company does not care about the customers at all. They provide no service. They just make traveling harder and more expensive. I tried to resolve an issue and all they wanted to do was charge me money for doing anything. I tried to speak to a supervisor and no call back. I called back multiple days to try and get the issue resolved and was fed the same line over and over. “They will call you back asap.” I’m sorry. 4 days later and still nothing call. Do not waste any time or money with this place. Horrible on every aspect.

The quote is very misleading. You get a rate for the rental, in our case a car rental, and then a follow up email that you need to click on then hunt around for the additional charges that you need to pay the rental car company directly. In our case, the original quote was for $645. The additional charges amounted to $408. Buyer beware!!!

The agency who made my reservation double charge me, for my reservation, when I called them to cancel and remake the same reservation they said they could not do that, and they never apologized for the inconvenience. Do not use this company. They are a scam.

Booked a room at All Seasons lodge in So. San Francisco for 7 days. When I arrived, I showed the clerk my confirmation number and she said no rooms. I showed her again and told her I have already paid for the room on my credit card, but again she said no rooms. I asked for a manager and was told no manager, no speak English. Clerk was very RUDE and I think she did speak English. Contacted Booking.com, which was on hold for 30 minutes, and was told that they would contact the lodge. I told them that I already reserved another room elsewhere and just wanted my full refund. They called me back a while later and told me they had another room booked for me. I explained that I already told Booking.com I already had another room and just wanted a full refund. After telling them that was B.S. going through this for about 2 hours was given a full refund. Avoid All SEASONS LODGE in So. San Francisco, they are rude and unprofessional.

I have been trying for 10 days to cancel a motel reservation, Booking blames the motel, the motel blames booking, NO ONE will cancel this. I have called and emailed both of them and still can't get this darn motel reservation for a week CANCELED. IT is shameful how they treat you, will never use them again, and you should be careful . I guess I will have to contact my CC company. Booking contact links go nowhere from their emails, it is a complete SCAM, shame on you if you use them.

I booked a flight- and hotel-package from 30.4.2026 until 3.05.2026. When my booking was confirmed, I found out that on the flight-documents my first name was misspelled. I contacted customer service with the request to correct the misspelling. I had to write over 20 emails and I phoned customer service 8 times. Nothing worked. The customer service told me to contact the flight-company, what I did and the flight company told me the correction can only be done by the travel-agent, that is booking.com. Eventually I gave up. All in all my attempts to get the correction, in order to avoid problems with the security-checks at the airports cost me altogether some 7 hours - without success.

NEVER USE BOOKING.COM. TOTAL SCAM OF A COMPANY. YOU'LL NEVER GET A REFUND. ALWAYS GO DIRECT TO THE PROPERTY.

Booking.com involving Reservation #**. I intended to book accommodations in Paris for travel related to an international cardiology conference from May 19–24, 2026. However, after payment was processed, the reservation reflected a hotel in Nice instead of Paris. I believe the booking presentation and listing process were misleading and did not clearly disclose the final location before confirmation. I immediately contacted Booking.com and the hotel to request cancellation or refund, but assistance was denied. I have since reviewed numerous similar complaints online from other consumers reporting misleading hotel listings, altered reservation details, and refusal of refunds. I am requesting investigation into potentially deceptive booking and consumer practices and assistance in resolving this dispute fairly.

I paid you. You represent them. Pay me back. Your web page didn’t say the air didn’t work, and they have bugs. You are terrible. I will tell the world about both of you.

Horrible Experience. Car Rental reserved through BOOKING.COM. $17 rental (very cheap). Added $43 recommended insurance (Booking.com). All confirmed - emails stating “ready to go” and “all covered”. Arrived for pick up - Green Motion would not release the car without “their insurance”. Add $202!! Deceitful marketing at least. Some would suggest a scam. But certainly misleading. Green Motion associate pretty much said “too bad and you’re not getting a refund” and “not my problem you booked with an agent.” Absolutely didn’t give a **. Booking.com refused to refund rental saying “against policy” and “after pick up time”. Noting - U-Save is the same / associated company. Booking.com should be accountable for promoting misleading content.

The reservation date was wrong and then the customer service refused to discuss. Hung up on me multiple times. The AI line repeatedly asked me for a “PIN” that did not exist and when I told the human like this, they told me it would be $150 to change the reservation. Never mentioned why the PIN number doesn’t exist or where to find it. Then when I complained they once again hung up on me.

I am writing to share my very unpleasant experience. I want to be transparent. I did book for a non-refundable room; however, I selected dates, and the dates I input would keep changing to show the best rates. I booked my room for the wrong date, however, immediately after booking, I realized the dates were incorrect. I called the hotel immediately, and they were amazing, Holiday Inn in Duncanville. They were extremely professional and thoughtful. I kept getting told I was need to contact Booking.com. Well, I called Booking, and they said per their contract with the hotel, it was up to the hotel if they wanted to cancel or not. I have called the hotel 3 times, and they said they would be happy to cancel and have already. I don't think booking.com has even reached out to the hotel or has the correct information for them. They just keep lying to my face. Please take your money elsewhere, where customers matter and so does service.

I would not book again through Booking.com. I had ordered a cab from my hotel to the Frankfurt Airport that took 1 hour by car. I called the company attached to this booking (SIXT) twice to make sure that a car seat was part of this booking. I made sure to verify her age, weight and what we required. Instead when the driver came we received a booster seat for a 5 year old and it was absolutely unsafe for my child. We had to proceed or we would have missed our flight back home. I was furious as I had confirmed it twice.

I made a flight reservation through Booking.com. I upgraded it to a Choice reservation which doubled the cost in case I had to make a change. I missed the flight due to my wife's illness. The day before the flight I did everything possible to contact Booking.com with no success. However, my Visa card bank contacted me and said I had 2 $70 charges to my account and asked if I approved them. When I saw the source of the charges I realized they came from my attempts to contact customer service at Booking.com. At no time was I aware of any charges to contact them. At this point I stopped trying to contact Booking.com and called the airline. They cancelled my seats and told me I had to resolve the ticket purchase with Booking.com. I have not yet found a way to get to customer service at Booking.com without being told by an AI operator they can't help me. After researching Booking.com complaints, I realize their customer service is terrible.

I have used Booking.com for years and spent many thousands of pounds booking hotels all over the world through their platform. Unfortunately, after my latest experience, I will never use them again. I booked a hotel for over £2,500, only to discover that on the night I checked in, the exact same stay had dropped to around £1,978. When I contacted Booking.com expecting some level of customer care or goodwill, I was met with scripted responses, excuses about “system restrictions,” currency differences, and technicalities around booking terms.

I can’t even rate my experience, horrible. Paid for a hotel room in Maryland, when we go down here we looked at more rooms available to see the prices, here the SAME hotel we had booked was listed for 1/3 the price. When I called customer service I spend two hours on the phone sending email snapshots of what our booking costs, what the other rooms were charging, what the time frames were and the guy refused to refund me the difference. Once the two hours mark hit on the call they hung up when I asked to speak to a manager. Such a shame that in today’s world knowing how much everything costs we weren’t even refunded half of what we were clearly overcharged. I will NEVER go through Booking again, horrible experience and I still can’t believe the amount of money we got screwed out of.

I had a very bad experience with Booking.com and will never use the service again. I made a reservation and attempted to cancel it through booking.com before the cutoff date and booking.com sent me to the motel who then sent me back to booking.com and I did manage to cancel the reservation through the motel but then booking.com still charged me for one night because I didn’t cancel through them. Which is what I was trying to do in the first place. I was not able to contact them by phone, they did not respond to my emails. They cost me over $100. Never again.

Booking.com was paid in full for my reservation 15 days ago and will not send the money to the rental property which doesn't sit well with me. This is a small business and they need their money in a timely manner. Bookng.com needs to do better.

I booked a stay at Hotel Indigo Columbus at Riverfront hotel through Booking.com on January 29, 2026 for a stay between May 14 thru May 16 for my son's college graduation. This is the same hotel we stayed at when he touted his current college so in essence this is where it started. It was sentimental to stay there for his graduation. Just 4 hours prior to check in I receive an email the hotel canceled my reservation. They told me it was the third party vendor, Booking.com who canceled it so I call them. Booking.com act like they could not reach the hotel so I used my other phone so I could speak to them and the hotel at the same time. Come to find out, it was actually the hotel who canceled my reservation. I had even spoken with them earlier that day via text confirming my time of arrival only for them to cancel my reservation from nowhere.

Didn't bother to negotiate satisfaction for a bad hotel booking. Offered a lousy future booking $12 credit on a $200 room. Told them to keep it, more of an insult than help.

They double charge for liability $25 when it should only be collected by the property that you reserve your stay, They will not refund it unless you show proof that you were charged by the hotel. The property accept cash for this deposit and issues a handwritten receipt. They keep the fee if there were issues. Booking.com could easily verify your stay was smooth and return the deposit to your original payment but they are demanding proof. Call the hotel dimwit.

TRASH. I have used them every single time I booked somewhere to stay. It started in Galveston last year, I don’t know if they have people that live or their reviews or what but we got in trash hotel so we made our complaints. They actually gave us our money back and did a great job with that time. Our next vacation was to Vegas, we’ve booked this house. A full house is what the description say three months prior to our trip, one week away from our trip and I get a notification saying that now we are sharing the home because they have limited out to other people as well- it was so close to our trip that we weren’t financially able to find somewhere else to stay. That was an almost $300 room when it was supposed to be a FULL HOME and we got 50 bucks back.

In Feb26 I made a tentative reservation for a Lake District hotel but the full amount got charged immediately. The hotel operate a no-refund policy but I only knew this once I received the email confirmation of the amount being taken in full. Booking.com were initially helpful cancelling however getting a refund has taken 3 months so far. Booking.com agents frequently just hung up calls and whilst some called back, most didn't (even though they said they did). I called frequently, sometimes 3 times a day to little effect. I tried speaking to managers and escalating but it didn't make any difference.

Booking.com are DAY LIGHT ROBBERS. DO NOT purchase from them as they don't care at all if any issue occurs.They get away by shutting down down their phone line and make you wait for hours on their live chat before disconnecting that as well. They are scammers so safeguard your money and buy from a reputable travel agent or directly from the airline.

This is the worst company with the worst service ever. Don’t fall for the marketing. Customer service is awful. It took me 5 days to get an arrival date changed and only because I called the hotel 3 times and booking.com 3 times. The hotel had to provide me with a number to reach Booking.com. They NEVER responded to my change request. When I called they told me to call the hotel. The hotel said they NEVER speak to customers when a third party is used. It is a different department. The customer service was terrible. Eventually I got the reservation changed but then proceeded to receive multiple emails that my request was denied. I read the emails while I was in the hotel room. What a joke of a company. Don’t fall for the cheap price-you get what you pay for. Don’t use booking.com.

It is the worst way to book anything through!! I booked a room, and I canceled. I was promised a refund from the establishment. It was sent from the hotel (AmeriStar hotel and casino in blackhawk) to Booking.com. But, Booking.com didn't credit it to my credit card. I can't get hold of anyone with the new AI they have!! I complained about them through BBB.gov. Booking.com didn't bother to respond!! Two months later, and I still don't have my refund. Wow! Last time I used them. I attached a copy-paste of the complaint with bbb.com below.

Do not use Booking.com. They have no customer service. I repeat no customer service. President Trump needs to look into this foreign entity. They are fraudulent.

I'm sorry there wasn't a zero star option. This is quite simply the WORST company ever. They do not honor their own clearly stated cancellation policies. We canceled our vacation within a prescribed period where there should have been only a one night penalty, as per their policy. Instead, they kept the ENTIRE cost of the vacation! Numerous attempts to solve this and get our partial refund. Nothing but obfuscation, and refusal to honor their policy.

I lost money using this website. Ended up ordering a ** hotel with bugs and dirt and because I didn’t wanna stay there I lost money a lot of it. I got the hotel for four nights and I didn’t wanna stay there because of how nasty it was. Not planning on ever using this app again. To be honest, they should be sued because of their negligence.

Please see SH review. The morning we were leaving for a Bucket List PSU game, Booking canceled our townhome reservation because the owners found a better price. We were packed and groceried. We ended up paying $3000 for a single hotel room which they deemed equivalent. We were four (4) adults and one teen in a small one bedroom/one bath room versus the 3 bed/2.5 bath we booked months before. We had groceries for a whole weekend of townhome fun with no place in a hotel. My husband was a Booking regular user and still nothing back from the CEO on our email request. The house listing is still on Booking with many stars. They are supposed to penalty such behavior. Don’t use them.

Scam!! Worst to buy flights. I booked 2 international flights to LAX. Flights got cancelled. 1 month of calling to rebook and still don't have a rebooked flight (flight date is 4 days from today). I asked for manager call back 3 different times. They say a manager will call back in 24 hours. I never got a single call back. Every agent blames it on the previous one and say, "I am from a different department." They keep saying, "We are escalating your case," and you should get a response in 48 hours. Lies lies lies.

I am posting this here because… I am posting this here because Booking.com refused to publish my review of my stay at Rome to Stay in Rome. My experience at this property was very disappointing and fell well below what I expected from the listing. The stay did not match the standard that was presented when I made the booking, and the overall experience left me feeling misled and frustrated. What is even more concerning is that when I tried to leave an honest review afterward, Booking.com refused to post it despite numerous requests to post it. That gives the impression that negative but genuine customer experiences may be filtered out, which is unfair to future travellers who rely on reviews to make informed decisions.

Absolute joke of a company. They do everything they can to keep their money. They allow hotels to blatantly lie on the advertising. Waited 2 and a half weeks for a refund that never came. Got back on the phone with customer service just to find out that they never processed the refund, and now it will be taking ANOTHER 7-12 business days to get a refund. I will NEVER be booking with this god-awful company again.

This people just use your money offer you something and is not even real ones. You get to the hotel tired and exhausted from traveling the hotel is not even available!! But they have take your money away!! And they take about 14 days to return your money. Why are the government keeps letting this company screw you too much especially not returning your money right away!! What are you supposed to do if you don't have more funds and they took your money for the hotel and not give it back right away. 14 days to return your money that's nonsense especially if you are traveling with kids, Booking you should not continue working. It should be banned and other platforms that do the same thing should be banned!!! They are practically stealing money for a short period of time. Never use this Booking. Plus they raise the the prices!!!

Still struggling to get a refund after the airline changed the time of my flight significantly and I had to cancel my booking. Customer service is awful, trying to get your money back- seems impossible. 2 months in- no progress made. There is a Facebook group of 20k+ members dedicated to this subject, I have since discovered, so I know I'm not alone in my experience.

From my experience, you cannot trust the info that appears on Booking.com. Photos, reviews, and descriptions are all subjective. The owners whose properties are listed are trying to make money renting them, so they highly exaggerate their listings, and Booking.com leaves it up to disappointed customers who were misled and booked disappointing accommodations to write reviews that "call them out". Most people don't take the time to write reviews, so the cycle repeats itself over and over again... I don't have "receipts" for all the times I've been letdown. If you pay in advance - there's no winning...

Absolutely the worst customer service. Have called multiple times. Been "disconnected" if a helpful person answers. Stayed at a hotel that had bed bugs. They refuse to help get a refund even after all proof they asked for was received, including an email from the hotel admitting issue and agreement to refund. Will be deleting app and letting everyone know about their shady practices.

If I could give Booking.com a zero star review I would. I called booking.com before making my reservation to double-check that the apartment was legit. I was told it was 100% legitimate, they had worked with the management company before, and I was fully covered by booking.com in case of any issues. Fast forward two weeks: booking.com canceled the reservation after I had made the payment because they said it was a fraudulent host.. I have now spent days trying to get my money back, over the course of many phone calls, 100% of which have been disconnected. Some prior to connection with a human being some after connection with a human being all before being connected with a supervisor or escalation to the fraud department. I supplied them with every piece of documentation they have asked for, and am now seeking legal recourse. They are the WORST company. Do not book through them.

We had Booking.com site go down while making our reservation resulting in 2 rooms in error. We arrived 15 minutes later to the hotel who asked which room we wanted. She cancelled the 2nd reservation. That being said, we were expecting a refund from booking.com. this was April 18, 2026. Today is may 8, 2026 still no refund. The hotel and booking.com point fingers at each other. Finally I get emails from hotel validation they responded to the booking.com. Booking.com's reps starting telling me daily when I called they never can get through to the hotel and they were waiting for refund to go to them. I call hotel and get through every time. Mind you I have called daily. Today I call and a rep tells me they will refund me in 7-14 days. Complete dissatisfaction. I recommend contacting the hotel directly or using kayak. This was a stressful and horrible return from what was supposed to be a great vacation. I was looking for refund during vacation to today.

I planted my vacation with Booking.com for my trip to Japan for the first time and first time with booking.com. I have book 5 hotels with them. When I arrived in Japan, I have no problem with first two hotels. Everything was great until the third hotel. After checking an hour and a half the hotel called me and asked me why I canceled. I have to explain to them that there is a mistake. I did not cancel if I cancel why I need to check in. I didn’t make any sense at all something suspicious then I went to Booking.com to check it out. They did not let me login.

I made a reservation, and they cancelled it without notifications

I booked the Hotel St. George through the only manner I was given which was Booking.com. I paid over eight months in advance. For approved reasons, I canceled the reservation and was offered a refund. Since the original form of payment account was now closed, I contacted Booking.com several times to advise this and another form of refund needed. I verified twice (in writing) to the issuing CC (Chase) and they state for the record the refund was returned and they will not process this further. This was provided to Hotel and Booking.com. No call from the General Manager of Hotel. No call from the management company and no call back from Booking.com. This is the basis of my complaint. Simply the funds are out of my hands and my control, and the designated recipient, Hotel St. George, can or will not return these funds. Booking.com will not process this refund if not to the original method.

After using Booking.com for over 15 years, I was left stranded in a remote location at night with a sick daughter. I booked and fully paid for two rooms at the Twelve Apostles Motel 9 months in advance. When I arrived, the property told me Booking.com had cancelled the reservation. I had to drive an additional two hours late at night to find alternative lodging that cost triple the original price. While Booking.com support initially admitted fault over the phone and committed to refunding the replacement cost, they have now backflipped. Their latest response was incredibly rude, stating they will not honor their promise. It is disgraceful that a platform of this size allows a confirmed, 9-month-old booking to vanish and then leaves a family to foot the bill for their error. I have escalated this to the ACCC. Warning to others: Your "confirmed" booking means nothing if the platform fails you.

We are hosts and been hosting for over 5 years. Most of the time when we call Booking.com customer service for help with reservation where they have to do a "verification calls" they say but never call back. We end up wasting so much time keep calling back and not getting calls back. Seems like these agents (customer service) don't want to work or help and they don't have any consequences for not calling back to help with the reservations. We have spoken to their call centers in Philippines and also Middle East as we can tell from the accent and people in the background speaking their native language loudly and laughing etc (very unprofessional).

Absolutely terrible experience with Booking.com and their partner company, GoToGate. I was promised a refund over a year ago and still have not received a single dollar back. Every time I contact customer service, I get bounced between Booking.com, the airline, and GoToGate, with nobody taking responsibility. The worst part is the complete lack of accountability. They are very quick to take your money, but when there’s a problem, suddenly nobody can actually help. I’ve spent countless hours following up, repeating the same information to different agents, and getting empty promises with no resolution.

This organization is a corrupt money grubbing entity. Screw customer servicing their clients. It's absolutely no wonder they are rated a one star! Would be rated a big fat ZERO if customers were allowed to pick 0. They will look for any way to suck more money out of you. They have scripted BS statements they make to everyone for EVERY issue that can possibly come up. Will NEVER work with you to settle any issue. They are crooks on steroids. Horrible company. Use anyone else or call direct to the property OR car rental provider to book reservations. These jerks should be shut down. FRAUDSTERS!

The worst customer service in the travel industry. I had to spend several hours in my day while on vacation sorting out a discrepancy that Booking.com was responsible for. I had some very disgusting issues with more than one property while on a four week trip to the Philippines. For example-I basically was conveying and corresponding with a property that I had booked, when that should be Booking.com's duty, as I has already paid for this booking. It just seems to get more and more convoluted with Booking.com as time goes by-more frustrating, more effort on the customer's end. I should not be involved at all once the booking is complete. But I had to do some major due diligence from half way across the globe while on vacation. It cost me my time and my time is valuable, especially when I am traveling.

I have been trying to cancel flights, for the last few weeks and I have been getting the run around. Communication options are poor and only via chat. I have had conflicting updates and still no cancelations.

Terrible service, don't book through these guys or you will get ripped off.

Tried to book a room the night of. Went to the hotel and it was booked for the wrong date. Bought the room anyway, contacted Booking.com about their inferior reservation software and the bug that booked us two months in advance, no refund, no nothing. Disputed it with Bank of America (credit card) and they sided with booking.com and I won't be doing business with either one of them going forward.

Bad customer service. If you write them, they will reply in 2 to 3 days. If you call, they answer from all over the world homes and never solve your situation. They are not at an office and can’t ask someone else about your situation (like a manager etc). If you call again about the same matter another agent will say something different.

I've booked a car through Booking.com. The confirmation that I received, confirmed that I booked a car from Budget and that our pick up point was at 94th Street, Manhattan. We went there on time, but the pick up point was AVIS and they could not help us. We went at the nearest Budget office, where they informed us that the confirmation was wrong and that the pick up point was an hour away. When I made my complaint, I've asked for compensation not only for the car that I had already paid, but also for three tickets to a museum that we could not attend due to their fault. They agreed to compensate only the rental of the car.

My hotel room had construction going on balcony without them telling me. The hotel agreed to give me a 50% discount but Booking.com and its Partner organization have to approve. Booking.com won’t take responsibility. Its Partner won’t take responsibility and the hotel won’t do anything without approval.. Ultimately it’s booking’s responsible for this and they won’t take responsibility. I would never book with them again.

I booked a hotel for two weeks and when I went to check in the hotel said that Booking.com would not release my funds and I could get a room even though I paid booking.com 729.00. I have to pay again for the hotel out of my pocket and wait for a refund. They refunded me a week later but lost 100s of dollars having to pay to stay at the same hotel because of their negligence!

Horrible company. I'll never use them again. Booked a two room stay at a dump hotell called Sleep Inn Mount Olive North Carolina. I only stayed one night due to trouble at the hotel and Booking.com gave me the runaround for my refund. Claimed the hotel couldn't refund my money and I physically looked at the hotel email authorizing my refund. I've taken the app off my phone and will work with hotels directly from now on. Booking.com is a farce. Save your time and money. I'd give them a zero if it was possible.

Let me be clear: I am posting this on Google, Reddit, and everywhere else I can, because what Booking.com did to me was not just bad customer service, it was negligent, dishonest, and at one point, genuinely cruel. I needed to change my flight date beyond the ticket’s validity window. I understand airline rules. I wasn’t asking for a miracle; I was asking for help navigating a process that Booking.com themselves had already offered me. I received an email from them offering exactly this change for €43. I needed a day to think. That was my mistake, apparently. When I called back, an agent assured me it would be offered again. It wasn’t. The next agent said it was impossible. I broke down. I called again, and the agent laughed at me. Not a nervous laugh. Laughed at a customer in distress. Let that sit with you.

I went to check into my condo. And walking up the stairs the balcony broke on me. And I could have fallen 2 floors. Well I didn't feel safe staying there with my family so I tried to call, email Booking. No response so my family got different accommodations. I tried to email booking all weekend. No avail. And now they want me to pay a 400 dollar cancellation fee for being unsafe!! If you can book through somewhere else. By all Means do. Booking.com is horrible.

I paid for the hotel on Booking.com, the hotel also charged my credit card, 3 months later neither one has refunded my money. They were also no help trying to get my money back from the hotel. I will never use them again!!!!

Do not reserve a room through Booking.com. When I arrived at the hotel, I reserved through them, but they didn't have my reservation, and I had to pay for the room again, and they would not refund my money.

If I could give a negative number of stars, I would. This has been the worst experience I have ever had with a company. Automated responses, AI agents, refusing to resend booking details, it horrifying that an organization can be so negligent towards customers. Stay away!

Their host support is just awful. Been trying to list a property, and they just won't help me at all. Their system marked my listing as similar to another draft I created, and therefore, I can't list my property. They do not care.

Booking.com is not a reputable company! I had an experience recently with them and lost $79 for a booking because the date was wrong! We showed up on the day we were supposed to and was told we were a No Show on the day before. We had to pay about double for the room. Booking told us it was Best Western's fault, BW told us it was booking's fault. A month later and still no refund. Can only get foreigners on phone From Booking that I can't understand them! Will never use either of these companies again.

I booked and paid $2,436 for a stay at City Nest Hotel through Booking.com and was only inside the room for about five minutes before I had to leave due to conditions not matching what was advertised. I have spoken with two Booking.com supervisors, but no one has taken responsibility or provided meaningful help. Booking.com only refunded me $52.50 and continues to say I need approval from the property manager. However, the property manager will not speak to me directly and only communicates through front desk staff. At this point, I feel like no one is taking accountability, and I have not received proper support or resolution despite multiple attempts to resolve this issue.

I hate the fact that even after having a Booking.com direct human line at (888) 620-3719, why do they still make their customers chat and call the other 888 number which is listed in google, which is just a bot wasting people's time. The bot on that 888 number on Google does not understand what issue we humans have, so they need to publically roll out their official direct line which is (889) 620-3719. I called this Booking.com number and was able to get to a live representative under 1 minute and my issue was resolved promptly by the human agent. I have searched everywhere on their app and website, and finally I found a direct line which Bypass the automated bot at (888) 620-3719 and it took me hours, even the AI overview on Google is giving the other 888 number everywhere, which is not helpful at all.

This is the worst place to book a room. Never book through this place, they have no customer service whatsoever, it’s all automated.

No property at the listed address. Phone and Email did not work after initial contact and $ collection. Asked for more $ before giving entry information. Did not stay and the still collected my $$$$. Booking.com did nothing. I reported it three times.

Very bad experience with Booking.com. My confirmed booking was cancelled at the last minute without notice when I reached the hotel. No proper support or immediate refund. Caused stress and inconvenience. Not reliable.

Terrible customer service. Got overcharged and they aren't doing anything about it nor do they care. Never using them again and wouldn't recommend anyone using it.

Horrible customer service. Does not help their booking customers when they receive a bad rental stay. Does not see that their money is refunded even when proof is shown. A lawsuit could have very well happened on this property, yet Booking.com continues to let this person falsely advertise their rental. I was a faithful customer, but I will never book through them again.

I had utilized Booking.com for a few other bookings but will not do so again. I (mistakenly) thought that they would assist if there was an issue. There was an issue with the Guinness Book of World Records bike in Cabo and they did nothing. So the attraction kept our money and Booking.com was not helpful in any way. Do not use them and expect any support!

I was a faithful user of booking.com for 20 years, but today when I tried to reserve on more hotel, they took 604 Eur from my account and a message popped-up that my booking is not confirmed, afterwards they sent me an e-mail saying that they will refund my money in 7-12 days(!). In the evening I tried to reserve the same hotel once again. This time booking.com took 592 Eur from my account, the same message saying that my booking is not confirmed popped-up and NO e-mail appeared! So now they have 1196 Eur of my money and I have NO RESERVATION!!! Customer service do not answer! I WILL NOT USE THEM AGAIN AND DO NOT RECOMMEND TO ANYBODY!!!

Chose a rental car on Booking.com site that advertised "no charge" for additional driver on the initial page (highlighted green box) and on the "View the Deal" page (3X). However once I selected and paid for the rental on the website, the confirmation voucher sent did not include the information and the rental agency knew nothing about "the deal". I never was able to talk to a Booking.com agent before picking up the car (only AI assistant that was no help). Upon returning home, Booking.com said I needed to provide screenshots of the pages I viewed when selecting my rental option that included the free additional driver offer.

The worst. My room got cancelled two hours before our departure and had to spend double to get another room. Was pretty much told I was making up stories and would not give me any kind of credit or anything for the time lost and troubles. Will not take care of customers. Will not use them again.

I used booking to reserve a hotel for my son's birthday. While at the hotel a staff member walked into our room unannounced as we're about to change clothing. Booking nor the hotel would issue a refund after my complaint. I will no longer be using them to book anything.

Beware of using this 3rd party for booking!!! Booking.com is way overpriced for their profits when one is much better off booking directly with the place where you want to stay. They showed a unit with a balcony facing the ocean at Gold Stream Manor in Florida to celebrate my birthday but, that's not the unit I got in that time share! My unit faced other units in the back right next to the office! All units were very shabby with furniture that was so old and probably never steam cleaned! My unit was very dark and dingy. Plus I paid a housekeeper to mop the floors after my socks turned black! Management was nice and said these units are not worth the $2,200 I paid to Booking.com!!! I screamed when I entered that unit that smelled and had to open all the windows and doors!

Worst customer service representative I’ve ever encountered. They will hang up on you mid sentence while you're explaining your issue, my card was stolen and used on their site and I just called to see if they could tell me any information. I was told it’s not their problem and they hung up on me twice. 0/10. Do not recommend. Both representatives acted very hostile and rudely.

As a host of several platforms including Booking.com they are the worst. The do not support their hosts and even refuse to follow their own policy. I'm assuming it's due to the color of my skin. Beware of their prejudice and their conduct!

If I could give them zero stars I would. Auto populated my booking dates, unfortunate I didn't catch it until after I completed the reservation. Called Booking.com almost a month prior to my "reservation" to try to change the date/cancel the reservation and had to jump through hoops just to talk to someone. Was then told by Booking.com that the hotel had to approve the cancellation before they would refund any money. Booking.com then flat out lied to me saying the hotel never responded to their emails requesting to cancel the reservation so there was nothing they could do about it.

Tried to cancel my reservation today. Told it was non refundable. Nowhere in the process of making the reservation was that told to me. This service sucks. Will never use this again.

We got to our hotel, the booking never got sent to our hotel. After two hours spent on the phone they finally refunded us and we got our hotel. I asked for a credit of a decent amount towards our next stay (I was thinking at least $75 considering two hours of my anniversary weekend was spent on the phone, and we couldn't go out to dinner due to our comedy show time). They gave us $29 of a credit, which to me is not enough for all our trouble. I got told several different things and got the runaround a lot. Have been a faithful user for years. Will not be using in the future.

Listed hotel on HIGH Floor as the pros. Then find out there is NO WINDOW. Non refundable. So you think it's ok to market this and take my money? No window on high floor means what exactly? Longer elevator ride???? I hate this world.

We have been using Booking.com for many, many years. We are totaling exactly how much we have spent because we are considering litigation. So far, roughly I see $14,676.17. We have direct e-mail communication that they would refund us $2036.29 if we provided an invoice for our stay. A stay we booked through them but somehow, we needed to provide an invoice. We did this. NO REFUND.

Don’t book it with Booking.com. We booked a room with them and the hotel was awful, the room was very dirty and things were not working and worse than anything else, there was no hot water for the whole stay. The hotel said we could get a refund because of our experience with them but they still didn’t have the money from booking.com, so they told us to contact booking.com and get a refund from them. But booking.com said that it was a partner booking so they refused to give us the refund. So if you use them to book your stay and it turns out bad you are SCREWED!!!! So, as far as I am concerned this company is a scam and a ripoff. If you want peace of mind use a real booking service.

Booked a hotel through Booking.com because the listing highlighted “Fabulous breakfast included," Naturally assumed breakfast was part of the stay or at least clearly included in the price. After booking, I found out breakfast was not included in my room and had to be paid separately. While the confirmation email mentions no meals, the way the listing is presented upfront is misleading and not clearly differentiated.

Booked a room. Paid for the room online. Received verbal and email confirmation from Booking.com that the room was paid for. Drove 3 hours to our destination and the hotel had not received payment. Due to "normal authorization processes" our payment was refunded back to us, without any knowledge or request by us. The money got stuck in pending status so the hotel couldn't get paid and we couldn't get paid. Customer service was absolutely no help. We asked for a supervisor. Supervisor supervised nothing. She had no solutions, no helpful responses, not even any empathy for our situation.

Avoid booking flights through this platform if you don’t want your money blocked for months. I had flights to Dubai (March 5–8) booked through them with Flydubai, which were canceled due to the conflict in the Gulf. The airline has already approved the refund, so there is absolutely no justification for the delay on Booking’s side. And yet, here I am—still waiting for my money.

Please don’t ever book a flight through Booking.com. I paid for the insurance and spent over 3 hours on the phone without an ** representative to try and Sorry the refund policy. Then, when I was told someone would call me back, nobody ever did! Class act Booking.com, class act!

This was the worst experience I have ever had. I paid for my reservation on booking.com, but when I arrived at the hotel (after driving 10hrs) they did not have payment. I called Booking.com and was told there was nothing they could do other than to cancel my reservation and refund me my money which would take up to 17-10 business days to return to my card. I explained that I was 10 hrs away from home and could not pay for the room as they had my money. They said they could negotiate with the hotel to get me a room, but I would have to pay and they would pay the additional costs.

Do not get this card thinking that you will be able to redeem your rewards towards your existing balance. This credit card is a total fraud. It leads you to believe that your rewards work like any other credit card but it doesn’t. Their rewards are only meant for you to go back to the market to buy more goods and services. Very disappointing with my decision to open this credit card account and it will be closed in no time!

I had booked my Motel thru Booking.Com in Aug 2025. Location of where I was staying Cancelled 2x. Re-booked. They charged me 3X for only 2 Cancelled booking. Haven't gotten my refund charged to my Acct since then. Had to go through my Bank to put claim in. Pending. Sent copies of statements for the 3 charges in Aug. 25. Their Finance Team don't help. Just gives you routing #. No verification where payment was to be applied. They want you to do it? How? When there's No Confirmation or Pin #. They did the overcharge and not refunding? As mentioned Now going through my Bank with the claim Pending.

I had scrolled right past Booking.com and then clicked on a URL that appeared to be for the hotel, as it had the name of the hotel right at the beginning. Booked my room and then got a very strange booking email. I also received an email saying I had purchased a "protection plan" that I never opted into. There were an exorbitant amount of additional fees that were totally unexplainable and not tied to the hotel booking at all.

Very difficult to get through customer service and at busy times almost impossible.

I had a very serious issue using Booking.com and feel obligated to warn other consumers. I was the victim of a scam involving my reservation, where my personal booking details were accessed and used by a fraudster to request payment outside the platform. This indicates a serious data security failure, as the information could only have originated from Booking.com’s system.

Total disaster, double charged, no one with an IQ to resolve

Crappy customer service. The only phone number attached to my confirmation was an international number. It cost me $66.00 to clarify my reservation almost as much as the hotel. I had to make 3 phone calls to get my reservation fixed.

This site robbed me $130 dollars & never refunded me for the room I never got to stay in. Beware people! Don’t use this site. They are fraud! Why don’t the internet removed this 3rd party site that worthless. Just book directly to the motel or hotel site. Don’t use this site!

Updated on 05/07/2026: 3 weeks still waiting refund. I'm like parrot have to explain each time same things to them and they don't care. Don't book with Booking.com. Not cheap anymore and so much hassle if you get cancellation.

Purchased 2 tickets from Jacksonville, FL to Pittsburgh, PA. Flight with travel petitions had to cancel because I was in the hospital, call in to cancel. Refund was denied. I will never used Booking. It happened 10 days in advance.

I booked a hotel room with them - my first experience with Booking.com. NEVER AGAIN!!! I'm terribly allergic to bleach, so I asked if the hotel room was cleaned with that (including bed/bath linens), while I was making the reservation. They said 'no' and that 'my request could be honored.' Two days later, I call the hotel to confirm they don't use bleach; and ask about the use of feather pillows, as that's also an allergy. They lied. Red Roof Inn DOES use bleach; so I attempted to cancel with the hotel. They said I needed to cancel it on Booking.com, which seemed reasonable, so I did. Then I get an email from Booking.com, stating they can't get my money back and I need to call the hotel. I call the hotel and they say I need to talk to Booking.com.

Very poor handling of cancellations and refunds. Due to your processes, customers lose money. Very very poor customer service.

Booking.com is a terrible app because I was refused service for my stay and they were not helpful at all and unwilling to help me receive a refund for my stay.

Booked Top of the Gulf #708 through Booking.com which shows picture of a balcony and indicates in description this studio features a private pool. There is no balcony and no pool = false advertising. Management here states reserved with third party, so need to take up any issues with them. Numerous calls and emails with Booking.com and they offered $107 credit vs a refund which is ridiculous and insulting. I booked this unit based on pictures and description, yet what they are advertising is not what I received. Called customer service through Booking.com, their AI agent now wouldn't recognize my reservation and pin numbers so it hangs up/disconnects the call. TERRIBLE CUSTOMER SERVICE AND FALSE ADVERTISING FOR BOOKING.COM- SHAMEFUL.

Disgrace company. I cannot believe what I experienced. Shame on you, Booking.com. SHAME on you.

DON'T DO IT. WORST MISTAKE YOU WILL EVER MAKE!!! RIP OFF!!! Better off calling the hotel directly and book. BOOKING.com is from the Netherlands. You cant get in touch with anybody to help. What a rip-off. The Attorney General should shut this app of immediately. Pause before you use, you have been warned.

I have a charge from Booking.com on my credit card for an amount not attached to any booking I have made. You can't get them on the phone and when you do they say they will call you back and never do. As far as I'm concerned, they are crooks and I will never use their site again. Use caution using Booking.com.

Customer service consists of an AI with canned answers. I booked a hotel but never received a confirmation email and it didn’t show up in the app either. I followed the instructions to have the email sent again. Still didn’t receive it. I tried sending an email to customer service. I received a reply back with a phone number to call. I called the number and got an AI assistant that suggested everything I had already tried. It got stuck in a loop and started offering the same solutions over again. It told me several times to send an email to the address I had previously emailed. So I did that again and never got a reply. If you rely on AI for customer service, your customers will go elsewhere. Do not use this site.

Do not ever use Booking.com. Terrible service. No help from them. Stay promised me a refund, booking.com knows about it yet the owner backed out and we haven’t received any refund. We had to pay more for another accommodation. We lost $600. Never book beach tropical Tantra apartments in San Juan.

I had a horrible experience through Booking. My money was withdrawn out of my account. My room wasn’t paid for at the property I’m staying at. Booking told me is an error on their end and I got to wait to get my money back which will take 7 to 12 business days ..So I have to pay another payment for my reservation out of pocket because my room wasn’t paid for but my money is withdrawn twice.. They didn’t try to accommodate me or anything for the inconvenience and trouble they put me through.. So FYI don’t book through them. I won’t again!!!

We booked accommodation for Dubai for 1st March. Cancelled due to war. Emirates refunded our flights in 4 days. Apartment in Dubai marked us as a no show. Nicked the £1200 then cancelled the booking. It disappeared from history in my app. So I contact CS. First email reasonably asks for booking ref., PIN, accom. name and dates. I reply. Nothing. They close the chatbox after you reply so when they don't respond you have to start a new chat and keep supplying the same details over and over. Oh I think we are getting somewhere. This one has asked for proof of the flights we booked.... Nope.

I books a room and pay for it 5 weeks in advance. Booking.com charges my credit card. I go to check in hotel and booking.com did not send the copy of my virtual credit card to hotel. I go to leave this morning and get charged another $231.49, I call the hotel and booking.com booking says, "Oh we are sorry. We will refund you money in 10-14 business days," instead of sending the virtual card and me not getting charged double for over 2 weeks. The manager from Hampton inn and suites says, "Oh booking does that all the time."

Very disappointed in Booking.com. Rented a place in Myrtle Beach and didn’t even stay there because was beyond dirty and disgusting. Very scary. Big Fish Rentals is involved in this property and was rented thru booking. No refund. Beyond pissed. A few pictures that obviously did not appear on their website. Will never use booking again and I will be sure to let my travel medical colleagues know how horrible customer is. Below are pictures of the actual ** house 🤬

Terrible. I got a hotel for 2 nights that had mold, bed bugs, exposed electrical wires and so much more. I left and requested a refund, but they refuse to give me one. They gave me 15$ credit instead to make up for the $400 I spent.

Not being able to rate 0 stars, is almost as disappointing as my experience with Booking.com. If you settle on a last resort option like booking.com is at its core, I hope that your experience is problem free! If you unfortunately have any issues or need something adjusted or fixed, you’re better off asking a cup of water than relying on a solution from the single brain cell customer care team. I had requested a refund after a stay didn’t work out—and was informed there would be a 1st night fee for the cancellation, which I initially trusted booking.com with handling. (Almost as terrible of a choice as using booking.com at all.)

Made a reservation with Booking.com on April 7, 2026. On April 8, I called them and canceled said reservation and was informed the reservation would be canceled and a fee might be applied but the hotel would decide. I waited a few days and saw my reservation was still in place. I called the hotel and was informed they would cancel the reservation and waive the fee. I then called Booking.com only to be told I had never called to cancel, I would have to pay a fee, and to call the hotel to see what they could do.

I am extremely disappointed with my experience using Booking.com, and I feel compelled to share my ordeal to warn others. I had booked a hotel through their platform, but when I arrived at the property, I was met with a scene that was nothing short of terrifying. The place was dark, dingy, and unwelcoming. The surroundings were filled with rubbish and debris, making it clear that the property was poorly maintained and neglected. It was so frightening that I couldn't even consider staying there.

The most worthless outfit yet. Trying to change a reservation and I get a canned email requesting the same information they already have. After multiple failed attempts via email I called the US help number. I got an AI Assistant that again took all the information, said to hold while I was to be transferred to a human. Instead, it hung up on me. Tried the same thing again and same result. Hung up on me again. I will NEVER use Booking.com again and will recommend to everyone to avoid them like the plague.

Booking.com is the worst booking platform. They do not provide help to booker when the hotel (accommodation) is lousy and did not fit description. No customer service contact, no reply email, basically left booker felt cheated and push back to property who insisted on non-refundable booking despite is property fault. Worst booking platform ever, 1st use and last use, PLS Use trip.com instead. Customer service way surplus booking.com.

Avoid Booking.com and Sonder at all costs. I booked a 7-night stay at The Sunset Hotel West End (Confirmation #**). The merchant canceled my reservation just ONE DAY before arrival, leaving me stranded in Vancouver. It has been 6 months, and despite having a confirmation email stating the cancellation was "free of charge," I have still not received my refund of $1,363.86. I have provided bank statements proving I wasn't paid, yet they keep "investigating" with no results. To make matters worse, I called Booking.com customer support 7 times today, and the representatives HUNG UP ON ME 4 times rather than helping. This is not just a mistake; it is a total lack of integrity and professional ethics. They are happy to take your money but will disappear when they owe it back. I am now forced to escalate this through my bank and the BBB. Save your money and stay elsewhere.

Do not book with them I booked the hotel. They lied and said there was a pool there was no pool there. I tried to do a cancellation within 24 hours and they did not give me my money back. And when they receive the refund back from the hotel, they took the whole refund as a cancellation policy.

I booked a trip last year and Booking.com cancelled it two weeks before. I tried them again and booked right after that trip same place, this year the hotel sent a confirmation and my booking no longer had the all inclusive even though I have a email from booking.com saying it's all inclusive. It's been a week now of one hour calls and getting hung up on by them. It's happened in 8 phone calls now. Very frustrating.

I book a lot of hotels because my son plays travel sports. I book weeks/months in advance. Over the last year, I made 3 attempts to schedule with Booking.com. NEVER AGAIN. Each time my reservation was "cancelled" within days of arrival. I call customer support and am told to call the property. I call the property and they say call booking.com. 3 separate reservations. All in different states, with different hotel chains. And even though I have email confirmations, this last time I even called and confirmed with both the property and booking.com just to be safe. Lo and behold the same thing happened. And now 3 days before I needed to arrive, everything in the area is booked or tripled in price. (Gee I wonder why my reservation was cancelled???) I am done. Do yourself a favor and book through any other channel.

Honestly, this one went pretty smoothly from start to finish. I found a place pretty quickly without having to dig too much, and the whole booking process didn’t feel stressful at all. When I got there, things were mostly as expected. Not perfect, but close enough that it didn’t ruin the experience. The only thing that stood out was that getting in touch took a bit of patience at times. Still, for the price and convenience, I’d say it did the job well. I’d probably book through them again.

I was promised a refund from Booking.com after I paid a penalty for a cancellation. That was 3 months ago and I have not received any monies. They have also stopped replying to my requests.

Do not use Booking.com, they have no service in customer service. I’m too exhausted to write more. Called 8 times and they dropped my call 5 times and in the end they all said different things and in the end there was no positive result… USE AT YOUR OWN RISK!

I booked 2 rooms at the Tru by Hilton. A family emergency happened and I needed to cancel one of the rooms. I spoke to a customer service representative at Booking.com and they canceled the second room free of charge and issued me that I would not be charged for the second room. I have emailed communication from Booking.com stating this information. My credit card was still charged for the canceled room. I have followed their request for bank statement and proof I was in fact charged. It has been over 2 weeks and still no refund. Every time I call Booking.com I get hung up on. I will never book through them again.

No support from Customer Service. A few days ago I received an email from Booking.com regarding a problem they have caused and are responsible for. I have sent several emails requesting information and support from them but have not received a coherent reply answering my concerns and aiding in resolving the issue. Most of the responses make no sense and seem to be AI generated. Conclusion: disgraceful, irresponsible and unethical practices from Customer Service!!

Stay away from this company. They are a bunch of con artists. They took my money, didn’t book my room, then told me they would refund me and never did. I now have to dispute it with my credit card company, and they won’t respond to them, so now I’m having to wait an additional 90 days. Also, they have no US based customer service, so it cost me $141 to call them, and I sat on hold for the majority of it. Meanwhile, I’m also out the $149 they stole. So, all together, this was a $290 headache.

I booked through Booking.com for a recent trip for flights, hotel and rental car. I had an issue with hotel Days Inn by Wyndham at airport mall in Orlando FL. When we went to check in at hotel the owner of hotel sold it a month before our trip. Which left us with no hotel at check in, which ended up being a blessing because it was a shady dump in bad part of town. So I tried to call booking.com. You cannot reach a human being. I had to find a new hotel. Then I found out that booking.com works with other booking partners like Priceline, which I had not realised at the time like priceline, Agoda etc. So priceline actually booked hotel but through booking.com which was a tangled mess to navigate, but in the end I was reimbursed for hotel charge after calling priceline.

Horrible company. A SCAM. They will book you for unavailable rooms then try to keep your payment. They pretend it is the hotel’s fault when it is clearly is NOT, it is a Booking.com’s fault because it is a SCAM operation. They are currently involved in several international lawsuits as well as under criminal investigations in their own country (the Netherlands). I have all the emails, receipts & screenshots of our reservations & payment as well as video recordings of our situation at the hotel. Thankfully our bank was able to do a Stop Payment.