Booking.com Reviews

We booked a room for 8 days by Booking but we got a very dirty room without electricity. Next day I talked to the hotel manager and I told them I want my money Back and we go to other hotel. They told me that they can not give it Back. I called Booking.com and they told me that they can not help and I should talk to the owner. So I am very very disappointed about Booking.com. WHO wants a very dirty room without electricity? I think nobody. So do not use Booking.com.

If I could leave 0 stars I would. I get most people say that but seriously they are the worst company. And I work in customer service. The staff are unhelpful and rude and don’t get me started on the A.I chat bot which is beyond useless. Please if you value your sanity do not use this terrible company.

Contacted them less then 10 minutes after booking to let them know I made a mistake, even contacted the hotel who had no problem with it being cancelled but told me booking has to do it, they never responded. Made a free 119.00 off of me. Never again. Do yourself a favor and book straight through the motel.

WARNING DO NOT USE BOOKING.COM or STAY AT THIS Property!!!! Muraltos Nest By Rent ALL COMO ITALY. I arrived in the afternoon of 8/11 with temperatures in the 90% and the AC at the property was not working. After several messages in the What's App with the property management company they sent out a technician hours after our arrival and said everything was fixed IT WAS NOT. They were still working on it 24 hours later with the hope that a specialist could come out on day three to fix it. Based on this we had to book another hotel to try to enjoy the three remaining days we had.

Booking.com has absolutely no customer service anymore. My last two issues, both taxi bookings that did not work out (no child seat even though we asked for one) were redirected until a bot on the phone simply said that it was not responsible for taxi bookings. I have spent thousands of dollars on booking.com and am a purported "level three genius." These days I feel more like a level three idiot for using this dominant and arrogant service.

Paid for 3 day stay, had to cancel due to family medical emergency. The hotel allowed the free cancellation but booking.com only wants to give me credit with them for future stays. I paid cash through debit card and I want cash back to my debit card. I has to call so many times and this is how they want to repay.

Go directly to the hotel sites or airlines, NO HELP when you want to reach customer service.

Scammers and liars!! Worst customer service on the planet. NEVER EVER book excursions with them. My excursion was cancelled due to weather and 2 months later my refund was NEVER ISSUED BY BOOKING.COM. They are thieves!! I will continue to fight for my money and WILL NEVER use them again. Their shady customer service is also never reachable and there is no number to call. If I can give negative stars I would.

I am extremely disappointed with my experience booking a flight through Booking.com. I booked a Porter Airlines flight through Booking.com, only to discover that the booking was handled by a third-party flight provider, Gotogate. When multiple issues came up, I was left dealing with the third party while trying to get answers immediately before an international flight.

I prepaid a hotel room for Booking.com, which was not honoured when I arrived at the property. I was made to pay full price for a room I had already paid for. Booking.com says it is now only responsible to refund me the portion I paid to it, and that I have to go after the hotel for the rest. In other words, they claim it is my responsibility to fix their mistake.

I will never book from Booking.com. Booking.com is a hot mess. I went to a trip to New York and booked a hotel room. I got to the hotel in the hotel. Asked me to give them they needed to have my card on file when I get ready to check out Booking.com. Charge me $547, and the hotel charge me $567. Neither one of them would give me a refund even though I only stayed 2 days. So I basically almost spent 2000 almost $2000 on a 2 day trip to New York. Just for the hotel, not even including the airfare or anything like that. They've been giving me the run around since July since I got back.

My family and I had a trip to Europe planned. Almost a month before the trip, we informed Booking.com that one of my family members couldn't travel because their visa hadn't been approved, and we asked for a refund or a credit. I contacted their chat support many times, but the answer was always the same: "We are waiting for the airline to respond." This went on for nearly a month. I eventually contacted the airline myself, and they informed me that Booking.com was the one responsible for handling the refund. So, I went back to the chat, and they gave me the same line—"we are waiting for the airline." That’s when I told them I had already spoken to the airline and relayed what the airline had told me.

This company has no real interest in helping you travel. None. This business model is simply punitive and predatory. We were traveling late at night on the road, asked my wife to book a room in an upcoming city. She books a room and pays for it. Moments later we realize it was for tomorrow night, not the current night we needed. We call to simply adjust the reservation to the current night. Three people told us over and over our reservation was NON REFUNDABLE and NON CHANGEABLE. Really? No help what so ever to change the date to a night earlier. Why does a simple mistake warranty such a punitive response? We were out $141, gone. We booked a room in good faith and a simple date change caused us to lose the entire amount. Is that really good business? No interest in helping at all.

Don't use Booking.com. They granted Booking.com verified tag to fake/scam hotels which take money and booking.com never helps you. Not showing comments by customer until you book and get stuck with scam. Customer service is not helping at all. Very pathetic platform to get scammed. Many people get scammed with the scam or fake hotel.

Oh, let me tell you a story about these people. About two weeks ago, we had a major wildfire here that displaced over 50,000 people, and affected over 100,000 people. Booking.com sets up predatory websites, pretending to be legitimate hotels. I booked two hotel rooms for my best friend and her family, thinking I was booking her rooms that were actually available, as she and her family had to evacuate. Turns out, nope, this site pretending to be a legitimate hotel, was selling hotel rooms left and right without true availability. My friend and her family had to sleep in their cars. I called to get a refund, and was refused. On top of that, I filed a claim with my bank, and Booking.com said I never called for a refund, though I had, and was told I would get nothing. ** these people.

Honestly, if I could give ZERO stars, I would! I sincerely wish I had read the reviews before booking with what has turned out to be an extremely unreliable and fraudulent host. Booking.com took my payment for the reservation, but the property has been completely UNRESPONSIVE. I have received absolutely NO check-in instructions, and my stay is less than 24 hours away.

I booked a hotel in Seattle. Paid for the room upfront. When I got there the front desk would not honor my reservation. The booking agent on the phone was not able to help (though he tried). I was able to convince the front desk worker to honor the booking.com reservation and I paid the $4 difference. It took an hour and a half to check into the room. I checked out a day early and the front desk refused to give me a receipt because the reservation was made through Booking.com. I have tried three times unsuccessfully to get a refund for the trip. Booking will not take any responsibility. They have reached out to the property and confirm they cannot get a response from the property. They have washed their hands of the situation. They did give me an $11.59 cent “gesture.” The last time I reached out to them I spoke with an agent for 30 mins, was on hold 30 mins and then hung up on.

Buyer beware - I would leave zero stars if I could. I have been a loyal Booking.com customer for years, but my recent experience in Dublin has completely changed my view of this company. I booked a five‑day stay through Booking.com. The property never responded to any of my messages for over a month and provided no check‑in information. When I arrived in Dublin, I went to the building’s front office to ask for help — and was told that it is illegal for those apartments to be offered for short‑term stays. That was the first confirmation that something was seriously wrong.

Very bad experience. Will never use this service again. Waste of time and money. Unreliable service.

Made reservation, got to hotel and no reservation. Customer service refused to assist with booking new hotel and refused credit to book another last-minute hotel. Ignores my emails and attempts to resolve.

Terrible experience. Booked with Booking.com and they go through a what they call a 3rd party Agoda which along with Booking.com is in another country, When you call Booking.com to try and talk to someone, you get an AI person that does not understand what you are talking about. We arrived in Jacksonville Fl at Quality Inn & Suites which is the worst hotel-the hotel said they did not get my reservation. We were tired so we had to cancel and found another hotel not too far which was extremely nice.... I am still waiting for my refund this was Aug 19th. DO NOT USE BOOKING.COM.

HORRIBLE!!!! Cancelled our reservation, my husband ended up being stranded with no hotel room hours from home, and we had to PAY to book another hotel!! Would not refund our money. THESE PEOPLE SUCK!!!!

Shameless and abusive company. Avoid at all costs! Booking.com treats both property owners and guests with complete disregard. If you are a host, they will completely abandon you when malicious, off-topic, or system-glitched reviews ruin your listing, hiding behind automated templates and refusing to take any responsibility. If you are a guest, good luck getting actual support when things go wrong. They take massive commissions while providing zero accountability, zero fair dispute resolution, and zero respect for the people who actually keep their business running. Do not waste your time, money, or peace of mind on this platform. Both hosts and guests should stay far away from their toxic "services."

Booking.com is a scam. And their customer service is a joke. I booked a hotel back in August 16, 2026. When I got to the hotel, the hotel was overbooked. I had to book another hotel on my own because it was late at night and I was not able to wait for them to respond. After I’ve booked my own hotel already checked into the new hotel they tell me they have a new hotel for me. Told them, "I already booked my own. Please cancel." They told me they were going to. Called back on August 21. Had to call twice 'cause the first call I got hung up on. Second call finally got a hold of someone who actually spoke and talked and answered questions. Said they were going to cancel the reservation. I said thank you.

Booking.com is about making money but failed to protect its customer. I booked a wrongly listed INN called Alpine INN and SPA in Lake Tahoe. The property was dirty when we arrived, not as listed on Booking.com. We tried to stay overnight but my child did get suffocated from the dirt that bowled on us from the aged AC system. We have to change our hotel the next morning as the place was not safe for our health. I reported this to Booking.com and requested for refund. Booking.com doesn't care about us and didn't support us to get our money back. It is no more good to book activities on this site.

DO NOT USE BOOKING.COM!

For the past 3 years I have used Booking.com exclusively, however recently my wife and I had to cancel a trip because our dog suffered an injury and we could not go. I contacted Booking.com to try and move the date for two weeks later. The hotel agreed but B.com denied it. It clearly states on their website, "changes, no problem". I didn't want a refund. On the email B.com sent me they thanked me understanding. Well, I don't understand. I only understand that they really don't care about their customers. I wasn't trying to take money from them, only move a date. I will no longer use them to book travel.

Extremely disappointing experience with Booking.com Car Rentals. I arrived to collect my Enterprise rental in Alanya with a physical MasterCard debit card, sufficient funds, and everything required under the booking terms. Enterprise’s payment system could not process my bank’s additional verification for the €150 deposit, so I was left without the car.

Unsanitary Baymont Inn room in New Buffalo Michigan - no response from hotel. Booking.com said the hotel has to refund the room even though the reservation was through them & that we should have read the reviews- this is what I posted after filing claim w BBB **

I cancelled the room within the cancellation period. I have spoken to the company at least seven times this past month and was reassured I would be getting my refund. It has been 35 days and still no refund.

I booked a WestJet flight with Booking.com to Kelowna BC without a flexible cancellation. Westjet has posted travel advisories to Kelowna BC for several weeks allowing their passengers option to do flexible cancellation due to forest fires. This post also indicates if you booked through a travel agent or another website, please contact your original booking source. I made several attempts by chat I would like instead to go ahead with the flexible cancellation option offered by airline for full refund. I also asked for supervisor to callback and was told to expect within 24-48 hours, however, no callback occurred.

We were charged twice for our stay in Bangor Maine in July. We have been trying to get our refund for weeks! They just keep dragging it on and on. It is now the end of August and still NO refund!! What’s a person to do?!

Review of Booking.com. I have been a loyal customer of Booking.com for more than 10 years, but my recent experience in Kuala Lumpur, Malaysia was very disappointing. I booked a room at The Riv at Riveria City by Five Senses through Booking.com and paid in advance. When I arrived at the property, the reception desk told me they were a different hotel in the same building and had no business connection with the hotel I booked. Booking.com provided me with a contact number (**), but communication was poor and unclear. I was asked to find a security guard I could not locate, then sent a series of complicated and time‑consuming instructions. After travelling all day, I was exhausted and needed rest — but I could not check in. I had no choice but to find another hotel nearby.

I was requesting a refund for hotel. I called the Hotel and they canceled me stay. I have an email confirmation. Betty customer service, tells me there's no email. Clearly she's not doing her job. I asked to speak to a manager because she was not trying to help me. She put me on hold and told me her all her managers are in meeting and won't let me talk to a manager. I asked for supervisor. She keeps lying to me that she does not have a supervisor or manager.

I have never experienced such horrible customer service as with Booking.com. After using their site to book accommodations over several years I needed their help to correct a fraudulent charge by an accommodation I had booked. My wife and I were charged an exorbitant amount to use air conditioning at an apartment we had booked. No specific charge amount per day was listed by the accommodation for the A/C “service.” I immediately filed a complaint with Booking.com.

I booked a hotel with Booking back in July, I paid the extra for insurance. Unfortunately I had to change my arrival time because my flight was changed, I called the Hotel who informed me that I didn't have a reservation; once we worked out that they had reversed my name I found out they had booked me for 2 rooms instead of one. I then cancelled one of the rooms for both days I was staying. I then called Booking to see about getting a refund and was told I hadn't cancelled the room and I was not getting a refund, turns out the insurance was only valid for 24 hours! I got so irritated I hung up! You either get AI or an **. I was supposed to travel in November also but I won't use them ever again!

Do not use them. Go directly through the site.

The hotel was STINKY and FILTHY, to the point I could not and would not stay there. I booked Best Western Plus Birmingham Inn & Suites through Booking.com. Neither the hotel nor Booking.com would reimburse me. I thought I read the reviews, but once I got there, I read SEVERAL with the same complaint and that they were offered other rooms which were JUST AS BAD. When you pay good, hard earned money for a service and it doesn't provide, YOU SHOULD BE REIMBURSED. My Advice is to STAY AWAY from BOTH Booking.com and Best Western Plus Birmingham Inn & Suites.

Booking.com is an absolute joke and if I could give the zero stars I would. They allow you to select and pay for specific room types but fail to relay those preferences to the property, leaving you at the mercy of whatever the hotel has available at check-in. In May 2026, I booked 8 rooms. Due to a change in plans, I cancelled 3 of them. While my Booking.com account accurately reflected the cancellation, they never notified the hotel, which still expected us to check into 8 rooms. Furthermore, my remaining 5 rooms were supposed to consist of 3 Kings, 1 King with a sofa sleeper, and 1 Double Queen. Instead, the hotel gave us 3 Kings and 2 Double Queens, stating Booking.com never sent over the requested room types.

Never again. Got transferred over and over and over again. Nobody ever could answer my question. Their website is ridiculous and their whole time is stupid and you can never get a human, just a lot of click links in their website so I'll never use Booking.com again through a joke

Booking.com has fraudulent hosts and doesn't take accountability. If they notice you're trying to contact them for any refund/reimbursement they will drop your call/msg app doesn't work. I am still on hold for the 8th time bc I keep getting disconnected. Not worth your time. No accountability. Fake!!

I had an opportunity to leave town for a few days, so I tried Booking.com for hotel arrangements, based on a friend’s recommendation. Because it was rather last-minute I aimed to be frugal in my spending. I found accommodations in my budget & booked it. When we arrived, it was one of the worst places we have ever stayed. Small, cramped, very minimal basic necessities. Continental breakfast also very minimal in offerings; not worth whatever the room rental. So that’s on me for trying to save a buck!! We were so unhappy we decided to go home early by 1 day. We asked for the refund at the front desk, only to be told we had to contact booking.com. We hadn’t read the fine print of booking.com to know that only dire emergencies qualify for any refunds. So for that reason we won’t be using them again, and that’s why the very low star.

WARNING TO ALL… Do NOT use Booking.com. Big time scammers. They’ll take your money even if you cancel your reservation. Trust me. You will regret doing business with them. THEY ARE SCAMMERS.

You make a booking they charge your credit card the charge appears in your statement. You get to the hotel with a confirmation number the hotel can't find the payment. Find the confirmation another payment. So you call Booking. They have AI and it’s the most stupid I ever seen. They don’t understand anything so when you finally get two hours later with A a human being they can’t resolve anything. So you are at the hotel with the pay reservations and no way to check in. How about.

Booking.com does it again! Last year booking.com advertised a property in Salinas, Ecuador, but booked me in a hotel in Nicaragua, 2000km away. No refund of course! Three days ago, a hotel advertised in Cochem, was in fact in Kleinwallstadt. This time I fortunately checked how far away it is from Cochem. A mere 220km away. Great job again, booking .com!!

We booked a property - Trevi Velvet House - through Booking.com in Rome. The location was good, the rest was a disaster. Communicating with the property owners was terrible; upon arrival there was no indicator that this was "Trevi Velvet" - no signs inside or out; others at the property were baffled and had never heard of it. When someone finally arrived [on bicycle] to let us in they showed us the room and it looked like army barracks - this was not even a 1 star much less the promoted 4 star. You walked right into any empty bedroom, in a very dingy 4th floor walk up. In all my years of working with booking.com I have never experienced such a fraudulent representation of a service or property. These people should be banned from the site.

Booking.com used to be a reliable service. Now it's turned into crap. It used to be possible to change reservations using a confirmation in email. That process no longer works. They force you to get a code in email to access the reservation. Problem is, when you get the code and put it in, nothing happens. You get the same screen over and over asking you for new codes, and wind up having to call customer service to get anything done. This was not the case a few years ago. If they don't fix this, I'm going to make all my reservations with Expedia, where I do not have all of these problems. Booking needs to fix this, and if that means firing the ** of some people in their IT department, so be it.

If only I had checked the customer reviews before booking! This is a terrible service all the way around. I had booked reservations for the Sheraton Agoura Hills on July 15, 2026 for an August 22nd event that was ultimately changed. I even bought insurance in case something happened as I have terrible luck. I cancelled the reservation on August 11, 2026 and received an email confirmation from Booking.com that my reservation had been cancelled free of charge. Then today, August 21, 2026, I received an email from the Sheraton in Agoura Hills that my reservation was still active!

I have booked in the past with Booking.com very successfully. Now that they implemented the AI powered agent there is no way to resolve an issue, since AI does not connect you to alive agent. There is an issue with emailing the existing reservation. Booking.com does not let me in to my account. I have been trying to get help - AI agent is not helping. What is a lot worse - AI agent just tells you that she is ending this call. I have been hung up on now 4 times. This is the worse experience I have had. I wrote in a chat - not response. No idea who to contact at this point.

Terrible. Dishonest. Worst company I have ever dealt with. Booked an apt in NY through Booking.com for daughter's 21st. It was not only an illegal listing it was a total scam. Booking.com did not listen, did not read reviews about customers turning up to no apartment. Eventually managed to get Booking.com to cancel it after untold hours on calls. I am still waiting for a refund almost 3 months after being promised, in writing, I would receive it. Have spent over 50 hours, 60 messages to them and over 50 phone calls chasing. If you have an issue with Booking.com they are the worst company ever.

I booked a hotel stay through Booking.com and the price online wasn’t honored when I paid in person. Nor did they have anything writing stating that the price would change if paid in person or online. When I called to ask about it, the customer service agent was giving me an attitude and it got me upset. Told me that I had to click pay now to get the booking rate. I explained that I booked the reservation using their website and it should apply. We went back and forth for a bit and finally I got frustrated with his attitude and hung up on him. DO NOT USE BOOKING.COM. I was charged FULL PRICE AS IF I BOOKED THROUGH THE HOTEL ITSELF.

I was charged $418 through their AI SYSTEM after multiple attempts to book a hotel and I booked through Priceline after I told Booking.com AI bot NO on looking up other hotels in my area. When I saw the charge on my credit card I called them and they refused to refund the money. I told them to listen to the recorded line and they can clearly hear the multiple failed attempts to book a room and me saying no on further rooms attempts and hanging up.

AWFUL!!! No assistance, no refund. We could not access the property, yet we were still charged. Booking.com provided no help or solution, but still keep our money.

The worst experience of my life, don't book through them.

I asked for a motel in Espanola Ontario. None of the options listed a state so I assumed they were on in Ontario. They booked me in Espanola New Mexico and when I immediately realized their mistake I called however they refused to switch to a motel in ontario and refused to refund my credit card. When I asked their AI assistant to connect me to a real person they said someone would be available in 20 minutes. I lost signal in northern ontario before anyone answered. Confirmation number **.

Deplorable!! We tried to cancel our one night stay at Mount Airy Casino the day of our anniversary trip due to flash flood warnings, tornado warnings, and possible hail in the forecast along our travel route. Our request was denied. Guess they care more about a dollar than their customers' safety. Will NEVER ever use them again. Much better off paying a little more and dealing directly with the place you are staying. At least they refunded me the tax 🤦‍♂️.

Total scam. Booked a date and they confirmed different date. Called back in 1 hour and they refused to change the date to requested time without fees. Very poor customer service and policies. Hotel contacted directly and was told this was a very common issue. Wanted to complain to better business but they refused to inform me of where their home office is located. I have book hotels for 45 years as a sales rep and this is absolutely the worst booking agency I have ever dealt with. Went to my bank to cancel all payments and rebooked with hotel direct.

A hotel in Northern California (the Gualala Inn in Gualala, California) has an October 2026 reservation for me that I am unable to cancel because I never received a confirmation number from Booking.com, have never received any kind of email from them re the reservation, and the reservation doesn't appear in my account when I visit their website. I've reached out to the hotel multiple times, but apparently they are unable to cancel the reservation and they say their Booking.com representative doesn't respond to them. I have been trying to cancel this reservation since March 2026. The 800 number is AI-operated and can't work with me without a confirmation number (which, again, I've never received) and keeps telling me to check my spam email or my online account.

I booked a hotel in Atlanta (The Georgian Terrace Hotel) through Booking.com for the recent World Cup. I paid in cash dollars on arrival plus a $75 deposit. They asked for a card as security as well. AFTER I left the hotel they charged $300 to my account which was not due. I contacted Booking.com. They repeatedly asked me for an invoice which I told them I did not receive from the hotel as it was a scam. I had to write to Booking.com 6 times to get them to write to the hotel. The hotel never replied. Booking.com didn't do anything about it. I continue to write to Booking.com and they just keep saying I need an invoice.

The process seemed simple enough, but then the red flags started showing up. When making the reservation it said we just pay once we arrive. Once we got there the place we booked (Blue House in Halifax) only took cash or e-transfer. No receipt option. The house was advertised on Booking.com to give more of a room rental in a descent house. It actually is a hostel in an old two story. The first room (double) was on the top floor. The whole place smelled. A lot. I wasn’t sure I’d be able to take it. There were no screens on the window in the room and it was hotter inside than out. We had booked our teenage daughter her own single room. The reservation showed that she would be in that room. The second room was in the other half of the house, to which we could not get a key. This one smelled like wet dog. The room was about 6 foot by 10.

Wife and I went out of town and we needed a room. We booked a room at 12 midnight at a hotel. We arrived 20 mins and found out the room was taken. Booking refused to give us our money back. Going to the BBB and leaving reviews to let everyone know to stay away from these scammers!!!

If I could leave zero stars, I would. Typically, I book my flights directly with the airline, but due to the multi city itinerary and the fact I was going with multiple airlines, I decided to give Booking.com try. Huge mistake! First of all, they talk about their great deals, but they aren’t any less or even the same as the airline because they have their little fees and charge you for things that you probably wouldn’t pay for if you booked through the airline. That is what it is and really I don’t even care that much about that. The have to make money too I suppose. My issue is this. On Friday, August 14th, I booked my flight. They promised a confirmation within minutes…at most 30 to 60 minutes. Three hours goes by and nothing.

By far the crappiest and most thieving company I have ever used. Stay far away. Typical dipstick EU company run by fools, illegals and elitists. I am still fighting for my $800 deposit back, even the property asked Booking.com to return my money. The customer service never replies. Sh!hole!!!

I paid for a motel and when I got there, it was closed. I called them to cancel the reservation and all I got was the runaround and bots.

Booking.com was a terrible experience. I booked my reservation a month in advance. They would charge me $900 to cancel 3 weeks in advance. They then cancelled my reservation 1 day prior by email and were only willing to provide up to 69 in additional cost to cover a rebooking. I had to wait for the refund of the first reservation, while paying again for the last-minute replacement of the new reservation. The new reservation was not at the price they offered me in an email. (so, I have the offer in writing) They told me they would refund the difference only after the stay was completed. (The whole time trying to talk to real person was very difficult, and when I did get a person, they had very heavy accent that was a struggle to communicate)

The customer service representative took the wrong information when I put in a hotel reservation. I asked for 1 queen suite for 2 nights but that charged me for 2 queen suites for 2 nights. I called and texted several times to get a refund and so did the property manager at the hotel but no response. Now I have to meetup with my financial advisor to rectify the problem and get a refund for what I did not order. I will never book with them again! They are a rip off booking company. Do Not use them.

Terrible. I made a hotel reservation through Booking.com and when my family arrived at the hotel, the hotel did not have our reservation and the hotel was completely out of rooms. We had to find another hotel at the last minute. I don't even know how something like that happens.

Do not book transfers with Booking.com!!! I had a problem, did everything in my power to cancel or reschedule transfer, was not sucessful and didn't get a refund. My train was delayed. After I got a cancellation notice and rebooked train, I called to a driver that was already provided to say that I'll be 3 hours late. He said to call his company that Booking.com used. Locally. I called them. They said to call Booking. I called Booking, the person who answered that they only provide problem solving for hotels, not transfers.

I am deeply hurt and frustrated by how this platform handles customers during a personal crisis. I had a reservation at Ocean View Lodge but suffered a medical emergency and was physically unable to travel. When the property refused to accommodate a date change or credit, I turned to this platform expecting them to step up and help a loyal user. Instead, they completely failed me. The customer service agents just passed the ball, dodged accountability, and hid behind corporate policy rather than trying to find a compromise. They proved that they do not care about the people supporting their business. They didn't just lose this single booking; they have permanently lost my trust and all of my future business. Be very careful booking through them, because if anything goes wrong, you are entirely on your own.

Reserved a booking for a stay in Whitefish Montana 6 months in advance and found out that Booking canceled my reservation with the property but did not notify me but still charged my credit card. I found this out 2 days before I was arrive. Customer service said "I'm sorry, we will refund you." No desire to help me with a new reservation or to compensate me in any way. I will NEVER use this service again!

We recently booked a tour for a Las Vegas trip only to find they charged a Foreign fee of $7.99. They claimed it was the credit card company's charge, which it wasn't. Any attempt to recover it fails.

Title: Booking.com allowed me to book a hotel that refused ** guests – poor customer service and no proper compensation. I made a reservation through Booking.com at Elysees Dream Beach Hotel-By AMARINA Hotels & Resorts. Before my trip, I contacted the hotel directly to confirm my reservation and was told clearly that they do NOT accept ** nationals. This restriction was NOT clearly disclosed on the Booking.com listing when I made the reservation. If I had not contacted the hotel myself, I could have travelled with my family and luggage and been refused check-in upon arrival because of my nationality.

Very disappointing experience. I was charged CAD $17 more than the price displayed on Booking.com. The amount was clearly shown in CAD, yet when I contacted customer service, they refused to take responsibility and simply blamed my bank without providing any evidence. If Booking.com displays one price, customers should be charged that price. Poor customer service and an unsatisfactory resolution.

Awful, stayed in a hotel that turned out to be a dangerous hostel. Became entangled in a serious incident whilst on holiday. They simply do not care. Refunds been refused. Avoid at all costs.

We chose a hotel on Booking.com. The pictures on booking.com were not pictures of the hotel rooms on-site. I knew the hotel we chose was a budget hotel and it may not have been the most comfortable, but what I did not expect was the drug use in the building. There were people using drug in the hallway to our room at the Comfort Inn and Suites Triadelphia WV. We immediately vacated the property for our safety. Booking.com could not come to a resolution with the hotel. Booking.com insulted my families value and safety with a $12 credit. That was what my families safety was worth to booking.com. Twelve bucks.

Booking.com has gone completely down the dumps. This used to be a reputable site for finding reasonable accommodations at discounted prices. Now it is increasingly filled with dilapidated properties using heavily edited photos and advertising amenities that are not actually provided. Customers book and pay based on those representations, arrive at the property, and discover they did not receive what they purchased.

Booking.com has been incredibly frustrating to deal with regarding a refund for an involuntarily canceled flight. The refund process was supposedly started weeks ago, but since then there’s been zero communication or updates. Whenever you try to get answers, they just blame the airline and pass the responsibility along. This seems to be a widespread problem; there are over 2,000 complaints online about Booking.com doing the same blame game and poor communication. For such a huge company, this is unacceptable. They should have better processes and be held to a higher standard. If you want timely refunds and clear communication, I’d look elsewhere. Even though it has the potential to be an amazing company.

The hotel we stayed at recently had a “4 nights for the price of 3” promotion. We stayed on the correct days for the correct amount of time and booking guaranteed the best price for us. Only to find out at the hotel that we had been charged the full price for all four nights! The hotel couldn’t do anything because we booked through booking. I’ve sent a message to their customer service but two days later, still no response. Because of booking’s failure, we paid around $400 more than we were supposed to!

Don’t buy from them.. they are thieves! We never received our refund from a flight cancellation that the airline confirmed refunded and sent the payment to Booking.com. Terrible customer service.

After using Booking.com for a long time, this last time, I received a post stay charge from the hotel. Booking.com prepaid the total of my stay July 26 - 29 July 19, as including all taxes and fees. The confirmation specifically said that if anyone tried to charge us in addition, to contact them. Hutchinson Island Plaza Hotel was upfront with their Parking fee of $15/night. They said it was supposed to have been mentioned in our confirmation with booking.com. I looked again carefully and no such information was there. I couldn't cancel my stay because it was already paid.

Unfortunately, this was a very disappointing experience from both the stay itself and the way the complaint was handled afterward. During my stay, the Wi-Fi was not working. When I called the front desk to report it, I was told there were "no guarantees" with the Wi-Fi. The air conditioning also did not cool the room adequately, and I experienced rude treatment from staff. On my final day, my key card stopped working after I went outside by the pool. I had to walk all the way around the building to get back inside through the front entrance. I am on oxygen, so having to make that additional walk was physically difficult and was more than a minor inconvenience.

Was overcharged $100 and got a run around when reported the overcharge. Was told to contact the property and property said contact Booking.com. It has been an extremely frustrating and stressful situation. I will never use this site again. I'm out of $100 and was refused stay with service animals.

I paid for my trip in advance. I booked 5 hotels. It seemed like I had to tell each of the hotels that I already paid each time when checking in. I was double charged on one of them. I noticed that the prices didn't match up. I called customer serves and sent them the proof. They denied it and the next day when I went back on Booking.com app I could see that they had corrected the price to what I was charged. I had my bank reverse the charge. I will.

I'm going to join the rest of the crowd here and give Booking.com a 1 star. I planned ahead and reserved my hotel back in June, two days before my trip in August I noticed that the hotel was significantly cheaper (by $100 for the two night stay). I tried to contact Booking.com before the actual trip, and had no luck with a response. When I got back I tried to do the price match guarantee with their own website, but they said since the trip already happened, they couldn't "honor" it. I even had screenshots of the hotel, same type of room, breakfast deal, etc. but they said it wasn't good enough. I will no longer be using this website, and neither should you!

I booked a hotel in old town Montreal. The day of my trip I double checked my reservation. It was for old town Virginia. It took me an hour to get ahold of a human. They said I was past the cancellation window and would not refund me. Even though the error was their fault. Customer service was not empathic or helpful. I Will never use this service again and I will recommend against it to anyone in speak to.

Two serious failures — I will never use Booking.com again. I am writing this review after two separate international trips where Booking.com failed to stand behind travel I purchased through their platform. The first happened in Madeira. I specifically booked and paid for an ocean-view room through Booking.com. When we arrived, we were given a terrible room with no ocean view. The room we received was simply not what I had purchased.

My daughter booked hotel honest mistake on Booking.com. The hotel she booked was Coastal Inn; we thought it was Coastal Palms, called Booking.Com the same day 8/9/26 to let them know wrong hotel. I was told I need to pay 200 dollars in order to get my refund 402.00. I told Booking.com I didn't have it. I received a email saying they don't give refund and scammed me out of 402.00 dollars. I call Coastal Inn to talk with management; they said Booking.com have the refund. They both are scammers in my book, but I blame Booking.com.

Very Disappointing Customer Service Experience. I have always booked my flights directly with the airline, and after this experience, I regret deciding to book through Booking.com. I booked flights for myself and my partner and paid extra to select our seats so we could sit together. However, on the flight departing from the United States, our seats were incorrectly assigned and we ended up separated, despite having paid for our seat selections. The most frustrating part was the lack of customer service. I could not find a phone number to speak directly with a representative. Instead, I had to deal with an automated chat system. After spending hours trying to resolve the problem, I was finally told that Booking.com could not help me and that I needed to contact the airline directly.

I rent a car from Booking.com, my first name was not matching the driver's license, rental company wouldn't provide the car, when I call them to cancel the reservation, I lost 2/3 of my money, and call to them was very difficult, not only they put you on hold, they also hang up the phone on you, stay away from them.

DO NOT USE BOOKING.COM. I attempted to change the dates of my reservation well before the 48-hour deadline because I became seriously ill. Despite repeatedly trying to resolve this, I have gotten absolutely nowhere. Booking.com has repeatedly disconnected my calls when I ask to speak with a supervisor. Westgate has not responded to my calls or emails, and Booking.com keeps telling me they cannot reach the property either. I did what I was supposed to do and attempted to change my reservation within the required timeframe. Yet I am now stuck in the middle because Booking.com and Westgate cannot—or will not—communicate with each other.

Terrible experience. They canceled my flight and never fix it. I contacted customer service probably 20 times in 4 days, and they didn’t do anything to help me; they just kept saying that someone will reach out to me, but no one ever did, and I wasn’t refund for my ticket!!!

I have been using Booking.com for many years. I am a Genius VIP level 3, and I had a bad experience in October 2024 where they did absolutely nothing. Now, in August 2026, another mess happened; again, they did nothing as always! The mistake was not mine; the company didn't have this in their policies, and no one knows about this new policy. Even the agent was surprised by the new policy. It seems like they do this to steal money without providing the service. So today my opinion about Booking is that I do not recommend it because their support doesn't work the way they say it does.

I accidentally booked a hotel in a different Waterloo city, but they didn't pick up my phone, resolve the issue. It was so frustrating. My advice is to book hotels or flights directly ,all these third party bookings are very frustrating, they don't care about you once the booking is covered.

I would give a -100000 stars if I can. I booked through Booking.com because the airline website had a waiting time. This was my biggest mistake! The airline changed their flight schedule and I had to rebook the flight to a different date. I called the airline but they told me to rebook through booking.com because they issued the original ticket. I rebooked through booking.com and they sent a confirmation email for the new flight schedule. However, I couldn't find my trip through the airline website when I went in to assign seats. So, I called the airline and found out that booking.com didn't issue the ticket correctly. After a week and 5+ phone calls to booking.com, I still don't have the correct ticket. I have different trips planned, so I HAVE to fly on certain dates, so this has been a stress. Do not book your flight through booking.com!!

Worse customer service ever. I was charged with the wrong room and multiple messages and calls were either hung up on or were given promised to respond and never followed up on. They won't intercept on their customer behalf with dispute with hotel on their listing. It's horrible. Worse I have ever experience. Never use their site for anything.

My wife and I have been loyal Booking.com customers for years, booking entire international vacations to Japan and Italy through their platform. However, after our recent experience, we will never use their service again. On July 23, 2026, I checked into a short-term rental booked via Booking.com in Rancho Cucamonga, CA. Upon entry, I immediately discovered severe life-safety hazards: mandatory smoke and carbon monoxide detectors were completely missing, leaving exposed ceiling wires. Additionally, there was no hot water in the sink or shower, and the shower had mold and missing tiles. When I messaged the host about the hot water, they took a full day to respond and dismissively claimed I simply "didn't know how to use the faucets."

Very disappointing experience with Booking.com as a hotel partner. We had a reservation that was cancelled by the guest. The guest never arrived, never stayed at our property, and we received absolutely no payment. The payment/pre-authorisation was not completed either. Despite this, Booking.com still tried to charge our property for the reservation. We formally disputed the charge and provided a clear explanation, but instead of properly addressing the dispute, Booking.com refused to resolve the issue and ultimately restricted/blocked our property from receiving bookings. The most frustrating part is the lack of transparency. When a legitimate dispute is raised, Booking.com should investigate the actual facts and provide a clear explanation—not simply reject the dispute and penalise the property.

On July 19th I called Booking.com and made reservations for Aug 7th at the Seahorse Oceanfront Inn in Lincoln City Oregon. Paid with a credit card and got confirmation that all was good. We arrived at the resort on Aug 7th to find out that our reservation had been canceled, I drove 9 hours to find this out. There was ZERO communication after the confirmation email that everything was all set to go. Never again will I use this company for business or personal use.

Wish I could negative star Booking.com. They are impossible to get a hold of customer service impossible!!! And I am out a refund due to us and I will never use their service or app again! Just know if something isn’t right there is no getting a customer service rep or resolving issue at hand!

Hidden fees and our hotel needed up being $75 over the list price that wasn't shown until I hit submit. Supposedly on the fine print so scam of a company hurries the costs so the customer gets ripped off and it's too late.

I booked online for a Meridian Idaho stay at La Quinta Inn. It somehow switched my stay to Meridian Mississippi. The confirmation email only said Meridian La Quinta. When I got to the hotel there was no reservation and the hotel manager said this same situation had occurred to 4 other patrons this week. The hotel in Mississippi confirmed the same thing. Every time I reached out to customer service via email- there was no response and my emails came back to me saying ‘no such address.’ I have not received a refund or anything like it. Very disappointed. Do not use Booking.com!

I hade a car booking, confirmation is **. I booked it 13.04.2026. In the confirmation email, I had a checklist, and there was nothing about flight tickets, as I am a local citizen. When I came today to the Airport Enterprise car rental company, they refused me and didn't help because I booked a car through Booking. I called to Booking 442039788649. I explained everything above and guy helped me to book another car for tomorrow, but more expensive. He promised me a full refund from my first car booking. I agreed to pay more £250 for new booking.

I booked a room on July 30, 2026, at the Rodeway Inn in Florence Kentucky for a 2 day stay at a total cost of $164.02. Upon arrive the place the parking lot was dirty, and people were hanging out. I had court on that Friday, and I was from out of town and just needed something quick and simple and normally this place would not be my first choice, but it was quite a bit of things going on in the city, so hotel options were slim.

I have been trying to get a refund on a stay I COULDN'T stay at because YOU canceled it. You took the money from me but will NOT give me a refund. My refund is for $193. I need my money now! SCAM! My lawyer will be in touch!

Nothing but fraud on this website!! My plans were not finalized, and I reserved a hotel through Booking.com specifically because it stated free cancellation until 24 hours before my stay, which was not for another 4 days. Our plans did in fact change, and when I went to cancel my reservation, less than 24 hours after I initially booked it, the email I received stated that that reservation could not be cancelled and I was responsible for the full price. I contacted the hotel, and while they were very nice, said they could not cancel the booking because it was through Booking.com, which had purchased the room, and Booking.com would not speak with the manager of the hotel to resolve the situation.

The customer service side to Booking.com is non existent. I recently booked a four night stay at the Homely apartments in Torrevieja. The apartment was not as advertised. It was dirty, old and run down. The lights in the communal areas entrance, lobby, stairways were not working and as we were on the 4th floor can only be described as dangerous. There was only two small old air-conditioning units, one in the kitchen and one in the lounge which were inadequate. We were also informed that the bottle needed emptying every 30 minutes. The kitchen area was filthy and unusable. The apartment overlooked a building site which created noise and dust and was unbearable. We contacted booking.com immediately in the morning, the agent who took our call said under the circumstances we could check out and receive a refund for the unused nights.

Terrible service and booking failed but wasn't told. Now the flight price has increased by 40% and after 5 attempts and talking to AI bots, I finally found a phone number to speak to a real human who then also couldn't help. They said over the phone that they cannot guarantee flight prices. I'm very tempted to delete my account and just book directly with airlines and hotels. The whole genius levels is a scam as you can find the price, the same on other websites.

I have been a active traveler using Booking.com for several years and until I traveled to Scandinavia Countries. I have been more or less happy with their services. My experience in Denmark was horrendous and even after being home for a week I am still frustrated. Booking.com subs out to DanCenter Holiday homes and that company is a complete nightmare. There are inaccurate listings, refund policies, add ons for things like towels and linens and just really bad communication. Do not use b.com in Denmark, especially if your vacay stay is at a place subbed out to DanCenter Holiday home management.

Made a reservation in January for accommodations due to a conference in August. Approximately 2 weeks before my conference the location, Chase Corporate Housing, cancels the reservation stating they cannot accommodate due to and unforeseen mechanical issue. Won’t go into details about being informed by others that cancellations have been occurred by conveniently with some concert being in town and places charging more money for concert attendees. Received notification via email, no phone call in spite of last minute notification.

Bad customer service, and rental cancel last day when I was already on my way and Booking.com did not fix.

This review reflects the absolute ineptitude of this company's customer service. Someone is indeed laughing all the way to the bank, as Booking.com netted over 25 billion in profit for 2025. Upon calling by phone, one now is paired with a puerile AI "agent", who won't let you get anywhere without sharing a confirmation number. I was on hold for 30 minutes today. When I got through to a live person, they were inept at being able to see what I needed help with. I was then disconnected. Sent several emails with relevant information, and have had no response. I will be looking for another outfit.

I booked a hotel with Booking.com. I noticed a week later that the price dropped substantially. I filled out all of the paperwork for a price match. I called that same day and after holding on the phone for 40 minutes, the representative, who was impossible to understand, told me she couldn't read what I sent in. I re-sent it in. I called the next day, and this time the employee, who again was difficult to understand, told me they would not honor the price match. The dates and rooms were identical. I was put on hold for another 40 minutes to speak to a supervisor, and was not given the price match. This company is DISHONEST!!! I will never deal with them again!!!

I will never use Booking.com again, and the Super 8 by Wyndham in Sheboygan, WI, is an absolute disgrace. After a 5-hour drive, I pulled into the hotel parking lot only to be hit with a horrific family emergency. I immediately went in to cancel my stay. Instead of showing an ounce of human decency, the front desk staff was unprofessional, unkind, and downright repulsive. They could not have cared less about my emergency; their only concern was pocketing my one-night room fee.

I booked a hotel room through Booking.com and when we arrived at the hotel, booking.com card declined, after spending several hours on hold with them, we had to pay out of pocket $300+, they called and stated they was going to refund our money after we send them our receipt. Guess who's still waiting for the refund? Now they're sending emails wanting a bank statement??? I sent in a copy of that also which the receipt should be all the proof they need and I’m still waiting. After this mess is settled, I will not use their services again!!! Bad business and keeping a customer on hold for that long is outrageous!!!

I booked a room in June and received confirmation of the stay. The full amount for the booking was charged in July a month before we were supposed to check in. We check in at 4 pm on day 1 as instructed. By 1 pm the next day we get a knock on the door asking why we were still in the condo. Booking.com took our money and did not pay the resort which cancelled our stay. We had to find another place to go. Booking stated they will pay for the next place we stayed for the inconvenience but they have not responded to the invoice.

If I could leave 0 stars I would. They never sent me a confirmation email but took my money. I’ve called several times after being on bold 20+ minutes each time. 1 colleague was able to find my email & reservation but the others weren’t. Supposedly they keep saying they have to give me a call back within a minute. No one ever calls back and won’t let me speaking with a supervisor. I will be reporting them to the Better Business Bureau.

I booked a hotel stay and could not check in to the property because Booking.com did not pay for the room, I had to pay for another reservation and they refused to refund the original reservation. I tried multiple times to get support but I'm just get automated email responses and the phone support keeps hanging up after 25-30min of wait time, this company is a scam!

I booked a room on the Booking.com website which was advertised at $66. When I got the confirmation it was closer to $500. There is no answer and no resolve. Customer service said if I had a screenshot. SCAM ALERT. TOTALLY FALSE ADVERTISING. HORRIBLE CUSTOMER SERVICE. I WILL NEVER USE THAT SITE AGAIN.

Avoid Booking.com — Their practices feel deceptive and deeply problematic. Booking.com openly scammed me. I booked a hotel through Booking.com in May 2026 and paid the full amount of $296.96 on May 14th. After they had my credit card information, they charged me again on June 10th for an additional $116.98 without authorization.

This is the absolute worst customer service I can imagine. I am actually fascinated by it as a business process in 2026. I bought a flexible ticket and needed to extend my stay. The only way Booking lets you change your flexible ticket is via chat (e.g., not via an automated booking engine like a normal, modern business would have). I reached out 72 hours before my flight and was told that the system wasn't working, and to try again later. I reached out again 48 hours before my flight, and was told it would be escalated. I then received a call 23 hours before my flight from the Tier 2 support team, and was told that it was too late to change my flight (less than 24 hours before my flight!) I explained how this was insufficient, and was told that my issue would be escalated to another team.

Stay away from this company at all costs. They are scoundrels secret hidden cancellations policies, ridiculous fees and BS.

While traveling I used Booking.com to find a hotel for that night. Filled out all the info, checked date, needs and picked out a hotel. Put my info in and went to check the confirmation- wrong date. How did that change? Called customer service - 45 min wait. Meanwhile arrived at hotel- so sorry we can’t help you, changes have to be made in the app. Yes we have 2 rooms left. No I can’t hold it. Still on hold. Tried a secondary number- they wanted double the cost for the same room- pretty sure it was a scam. Back to the “45 minute” wait. Then Booking couldn’t change the date, no refund either. Meanwhile angry spouse went and booked a room. For the $120 room I was refunded 16.99. The hotel booked us for $120 for the night. So we had a $220 room- clean, no king bed as requested. Expensive lesson learned.

You changed the date of my booking from today to October & put it as non-refundable. I will never use again. I had planned this meeting with friends for a year. Thanks for nothing. Karma will happen. Also you have a crampy AI answering service. I actually give you a minus (-) ZERO.

PROCEED WITH CAUTION!!! Most of your Bookings are set in stone! No credit, no changes to your already existing reservation! You’ve been warned. I’m giving them 1 star because that’s the only way to leave a review.

I've used Booking.com for years to book my vacations. Me and my family booked a vacation in Galveston at the Hyatt Select Beachfront Hotel. Shortly after checking into our room a strange man open our door with a key and tried to come in. I was scared to death because it was just myself and my daughter and grandson. I went down to the front desk and they apologized and told me that they were going to comp my first night stay because of the mistake in double booking the room and assured me that everything was fine.

Booked a beachfront balcony with confirmation. When we arrived hotel said we were booked for across the street. No balcony. No beachfront. Stated it had to be resolved with Booking.com. Couldn't get booking on phone. Booking.com emailed stating it was a third party issue. Could have stayed somewhere cheaper with the accommodations we received.

I would give them 0 stars if I could. I had booked a hotel in another state to see my friend that was dying and the hotel had bed bugs so I canceled it, the hotel refunded my money back to booking.com but booking.com kept my refund and refused to give it back.

I have been a Booking.com customer for many years and am a Genius Level 3 member, so this experience came as a real disappointment. I booked a two-bedroom apartment in Knightsbridge, London, operated by Runway Empire Ltd, for a very special occasion. My son's awards ceremony, so this wasn't just an ordinary overnight stay. Before check-in, I was asked to pay a £500 damage deposit by bank transfer. Although I was extremely uncomfortable sending such a large amount by bank transfer because it offers very little protection for guests, I went ahead and made the payment in good faith.

Was charged twice, and then to contact them they don't have their phone number listed anywhere to contact them, and when you do get their phone number from the maze of google numbers they make you have a confirmation number even if you did not get one you cannot talk to them because they never sent you one. Worst company in my life - I will not be using them anymore or ever again.

No stars if possible. Everyone's reviews on here about being scammed by Booking.com are definitely true. Booked an Aparthotel- Nester Finn Grand Central, in NYC. Never received any details on keys, access or even what room it would be. After multiple messages through booking and the location directly- their phone number was disconnected, circled back to booking. They said they'd message directly and if no response in either 30 or 45 minutes (different answers from 2 different booking.com agents) they'd cancel it and offer us a comparable replacement, for which they would pay the difference.

I booked a two night stay for the 24-26th July, I booked this back in January as we needed somewhere to stay for an event. My app showed that my booking was active and payment would be taken on arrival at the property. When I phoned the property the day before we were due to arrive because I hadn't received the key code for access, I was told that they did not have a booking in my name. I was told by them that it was booking.coms fault for not taking payment. I phoned booking.com and was told that the property had been overbooked and I would need to find somewhere else to stay. This was with less than 24 hours until our planned stay.

If I could give a negative feedback I would prefer that, I have never seen a website that sucks so bad. Booking.com is a platform to make a reservation for any stays but when you actually need any customer support from the website there is nothing available. The links keep taking you back to same question loop. There is no help center or phone number. They think they are making it all transparent but it is uncomfortable, Remember this website is good if you never have to cancel after booking but if you need any help after making payment and cancellation, hotels/hostels cannot help you since they are not aware and booking.com doesn't have a page that helps.

Terrible service. Don’t use. Room full of cockroaches.

I do not recommend using "Price Match". We reserved a hotel in Seattle for two people. It's non-refundable and cannot be changed without canceling and re-booking. The price dropped ~$200 but the Price Match credit was denied because I "changed" the non-refundable booking. My "change" was adding my wife's name to the reservation.

Terrible. Booking.com cancelled our rental a week before we were scheduled to depart. Prices had more than doubled. They offered no alternatives and left us out to dry. The AI bot that handles customer service won't let you enter the system once they cancel your reservation. Be warned. Rent from services that honor their bookings. Terrible.

My experience with Booking.com was just as disappointing as my experience with the hotel itself. I reserved a non-smoking Deluxe Quadruple Room with two full-size beds, a refrigerator, and a microwave. The reservation indicated that my payment would be processed on a later date; however, Booking.com charged my card immediately.

My experience with Booking.com and Sofia Garden was one of the worst travel experiences I have ever had. Although Booking.com eventually refunded the USD 399.52 that I had prepaid, this was far from resolving the problem. When I arrived at the property, there was no one to receive us, no way to check in, and the entrance displayed multiple official Department of Health warning notices. I had to find another hotel at the last minute, and because of the lack of organization and support, I ended up paying more than USD 700 for alternative accommodation. Booking.com refunded only the original reservation amount. There was absolutely no compensation for the additional expenses, the inconvenience, the stress, the embarrassment, or the disruption caused to my trip.

I booked a stay for two nights and canceled two days later, the app. listing said free cancellation! I did purchase the insurance. When I canceled all I received was the amount I paid for the insurance. Booking.com customer service said since I bought the insurance I had to go through the insurance company to get my refund. The insurance company told me I can't make a claim because my insurance was canceled when I canceled the booking so they robbed me of $316.03 I should have gotten a full refund at the time of cancellation

I honestly wish there was a zero star rating. We recently booked 2 rooms through Booking.com for the evening. Confirmation number **. We were traveling from northeast Oklahoma to Gulf Shores for a week vacation and decided to stop for the evening. The major selling point was the hotel’s swimming pool. Once we arrived we were told that the pool was out of service. That was not posted on the online description.

I am currently in Egypt after traveling from the United States for a confirmed four-night reservation at Fort Arabesque. I received an email stating that my reservation was canceled less than 24 hours before my scheduled arrival. The hotel did not contact me directly, and neither the hotel nor Booking.com arranged alternative accommodation. I am now in a foreign country without the lodging that Booking.com confirmed. A cancellation notification and refund are not sufficient at this stage. I require immediate relocation assistance.

A complete scam. Let me give an example. We booked into Bozeman on Monday for a four night stay Wednesday through Sunday. Kim had a class Friday and Saturday. Thought we'd enjoy Bozeman for an extra day. We bought the insurance because Kim was feeling a bit under the weather. We called early Wed morning to cancel Wed night as she still felt awful. Had to go though the call center in India or Pakistan. Guy was nice, but thirty minutes on hold, damn! Well Kim ended up in the emergency room Thursday morning. We called to cancel rest of trip. Another 30 on hold to be told insurance was canceled since it was used for first night. If we'd have been told, we would have canceled the whole trip to start with. Horrible customer communication. I say again SCAM!!

I WISH YOU CAN GIVE A ZERO STAR RATING!!! Used the site to book a car rental. Put in my credit card info but within 30mins I found a cheaper rental. Therefore I cancelled the reservation. I received email confirmation of cancellation. 3 days later received a pending transaction for $68.89. When it cleared it was from the actual Car rental company was not able to speak w/ no one has they were not able to locate the reservation. Called Booking.com and was not able to speak w/ a human, Everything is AI, call kept dropping. The AI - Kayla was asking for a pin that was NEVER provided. Finally was able to chat with a bot or person (who knows at this point) on the chat online option and was told they didn't charge me either. So no one knows who charged me the almost $69. Although, my transaction says Hertz and the confirmation number is from Booking.com.

I’m getting fed up with Booking.com. When I first look up a hotel, and then look around the site at what’s available and do some research - I decide to go back, the prices are close to double the price. Ridiculous!?

I chose Booking.com because I believed they would stand behind their customers when unexpected events occurred. Unfortunately, my experience proved the exact opposite. I experienced a legitimate force majeure event that was completely outside of my control. I provided documentation, including news articles confirming the widespread travel disruption, expecting Booking.com to evaluate my case under its published force majeure policy. Instead, Booking.com repeatedly refused to make a determination and would not explain how one is made.

I booked a two nights stay, four hundred and seventy dollars, the calendar went back to today's date. I didn't catch it until I booked it, I'm told I won't get my money back at all. I immediately caught the mistake. Was put on hold with customer service for 50 minutes. All I wanted was to change the dates to next week. And I just got a email saying, I get nothing back at all. Just for making one simple mistake, I will never use you again. Sandy shores, shame on you. Very greedy and keeping my money when all you had to do was good customer service.

I don't write reviews often unless they are positive, but I wish I would have read the reviews previously written before booking with this company. Absolutely ridiculous that a hotel can have a free cancelation policy up to 24 hours prior to arrival, yet, booking.com does not honor that. They will not call the hotel to confirm cancelation and must review written confirmation to accept a refund. Things happen, life happens- with over 8 billion people in the world that cannot always make trips or last minute things happen, this is one sure way to lose out. I will never book with this company again and really hope that their operations are better improved for this business.

Booking.com should get zero stars. We booked a hotel through them because the hotel appeared nice in the photos. When we arrived at the hotel (Beachfront Palms Resort Galveston) a pimp was chasing a hooker through the hotel. I asked the receptionist if the hotel was safe and they said yes. I called the police on the pimp and the hooker. My kids were TERRIFIED!!! We checked in and went to the room. They had put a female with 2 kids on the back side of the hotel on the 4th floor where no other guests were at. Upon entering the room the lock was busted as if someone had forced their way in. We asked to be moved to another room but hotel staff declined.

Terrible customer service. Impossible to get a refund when you get scammed by their shady rental listings. I have been trying endlessly to get a refund after a car rental agency scammed me. I reserved a car using cars on Booking.com. I arrived on time at the desk to pick up the car. The desk agent refused to rent me the car unless I paid an extra 250 euros. That was not the agreed price for the reservation. The car rental company is called "Flex to Go." They have an extremely bad reputation for not honoring the rental prices. It's essentially a scam company that hooks people with low prices that they have no intention of honoring.

Our room had roaches. We took pictures. Both the hotel and Booking.com refused us a refund. $700 down the drain for a room we DID NOT USE. Worst customer service I have ever encountered. Did not speak English well and blew smoke in my face, pretending to be helpful with no intentions of ever actually giving a refund.

We had a bad experience with a hotel room we were in it at the property. They told us they would refund all our deposits and give us a partial refund on our room never happened. It was my place hotel in West Valley City, Salt Lake City, Utah was a very bad hotel. Very bad. Do not rent from this location. Do not use Booking.com.