Best Western Hotels Reviews

The Roanoke Rapid, NC location was easy to get to from 95 N or S. We have stayed at this location about 6 times. The hallways can be noisy at times and the toilets are low. They are elementary height. But the free breakfasts are pretty good, about what you could expect at 2.5 rated hotel. The staff both front desk and housekeeping have been very good as well.

Oak Meadow Inn in St. Helens, Oregon - I had stayed at this motel a few years back for a week and was very happy with it so when I had to be in St. Helens again on business I booked a week at the motel. My second stay there was a disaster. The motel was doing renovations so there were cable and lights in the hallways day and night. The water was only lukewarm and three different times this was brought to the attention of the front desk with no lasting results. The breakfast bar was shut down on 2 different days due to an electrical problem with the hot bar. The hot tub was non-functional and this was a true disappointment as I booked this primarily because of the heated pool and spa. A very negative experience and I would not recommend this motel.

Best Western in Amarillo, TX, Santa Fe was the worst experience in a hotel. My husband and I arrived late evening. Sink was stopped up. In the morning toilet was stopped up. Employee at registration desk said, “No other available rooms.” Had to use bathroom, which had a hole in the wall, next to registration desk. When checking out, "Earl", said he would give us a 20% discount. While driving away I looked at the receipt. We were given a 10% discount.

Very good experience at Best Western Hotels El Paseo, Texas. They accommodated every need with a happy face. Breakfast there is free and was very good. The waffles were tremendous. Check out was quick and easy. We made reservations early and coming back on the road that day with no problems.

Their all over the usa and it's ok place to stay. I had good ones and bad ones. We had discounts on the account and the bad ones didn't recognize it.

They gave us a discount because we were there for a doctor’s appointment and surgery stay. Very nice lady at front desk to help check us in. We had very nice stay at Best Western Hotels Oklahoma City. They were very helpful and kind. Also clean room and bathroom.

Best Western Hotels 77 Market St. Wilkes-barre, PA. Friendly staff at front desk and clean rooms. Nice breakfast. Enough parking. Housekeepers were a little loud though and I complained a lot. But I would recommend staying here to friends and family. Quick walk to town. Stores, restaurants, public transportation, movies, colleges all close by.

The room in Best Western Seward was stuffy, outdated, and overpriced. I was extremely disappointed because I had experienced excellent quality in Best Western in the lower forty-eight.

Diligence and Effort of Staff - I was forced to live at the Best Western Durham for almost 6 Months and was so impressed by the staff and their tasteful decor, I had to tell people, so I searched for a venue to review them. Félicitas was a joy to see every day and did a fabulous job keeping the rooms clean. All of the women on the cleaning staff and laundry staff were just exceptional. The hotel always smelled fresh and was well maintained. Charmina and Monica truly went out of their way.

Best Western Hotels Boston has excellent price and room. The amenities are comparable to other chains. Best Western took over the niche that Holiday Inn used to occupy. They have properties throughout the US as well.

Best Western Hotels are in different states. They are great always. Very nice, clean, friendly, great beds, fair rates. Try to stay at a Best Western because we know what to expect and have not been disappointed over the years on our travels at different states. I would recommend a Best Western Hotel.

Clean rooms and friendly staff in Best Western Hotels at Ft. Lauderdale FL. There's a combination Safe in room. You can relax poolside even if you don't get wet. Easy to visit with friends without loud noises or large crowds. Breakfast not bad and it’s free.

I really expected better for what I paid. I stayed at the Best Western on State Farm Pkwy for 2 nights. The first thing I noticed as I entered the room was the couch. The couch had a dirty look to it, and it had holes all in it. It appeared that it had a stain on it that someone tried to remove unsuccessfully. I woke up the first morning and attempted to make some coffee to no avail because the coffee maker in the room didn’t work. The door to the closet was broken and wouldn’t shut. My card key wouldn’t work two times because they deprogrammed it for some reason, so I had to take it back to the front desk each time. The girl who checked me in on the first day seemed pleasant, however she was the only one whom I dealt with who was. I usually don’t leave reviews, but this was such a bad experience that I needed to vent (and hopefully save someone from experiencing what I did). I can’t imagine staying at another.

February 2, 2018 I checked into the Best Western Greenville Airport for the specific reason to take the shuttle in the morning to the airport. As I often do when traveling and I have an early flight. I told the clerk at the front desk upon check-in that I would need to be on the shuttle in the morning. She told me that it leaves at 6:00 am, and to be there 15 minutes early. I thought this would be OK, since my flight was at 7:30 am. Saturday Feb 3, 5:35 am I went to the hotel lobby. I told the clerk at the desk that I was there to catch the 6 am shuttle to the airport. She said, "You are not on the list." Without an explanation of what that meant, I said, "I need a ride to the airport." She repeated, "You're not on the list." She then showed me the list and said, "See. You're not on the list." She continued with the attitude that it was my responsibility to be on "the list".

I went a ten trip to the East Coast with my daughter and my niece starting in PA. and ending up in the state of NY. then back to Michigan. On this trip I put all the hotels on my charge card and at the end of the stay the 3 of us split the bill and we paid in cash. We stayed at these hotels: Fairfield in Dubois PA then La Quinta Inn and Suites in New Haven CT, then on to Quality Inn and Suites in Lexington MA then to La Quinta Inn and Suites in South Burlington Vermont.

Best Western Cairo, GA - Worst hotel ever, gave them a bad review and the manager sent me an email with lies how I have previously complained that there was no coffee at 1 pm (I don’t even drink coffee) and I had cussed out the desk clerk and called her **! I called him and told him these were lies and his only response was, "What do you want me to do!!!" Best Western’s customers service was no better claiming there was nothing they could do! By the way I am a Diamond and could have cared less that I told them I would never stay in another BW!

If I could give this hotel (BEST WESTERN PADUCAH, KY) a ZERO I would. Worst hotel experience EVER. I have stayed at so many hotel in my life and seriously the worst. I never write bad reviews but this hotel charged me for checking out 20 minutes late. Mind you my truck started on fire while driving down the interstate. I was staying here waiting on insurance to get me a rental. I got out as fast as possible and they charged me $25.00 before tax WITHOUT telling me for checking out at 12:20 PM. $26.86 after tax. I call and complain and this is how I found this out. Then January 2nd a week later I look at my statement. I am charged another two charges $53.71 and $32.23. REALLY WHY??

I have stayed at many Best Westerns without any major issues and I recently used loyalty reward points to stay at Best Western Castlerock Inn & Suites in Bentonville Ark. I agree with some other reviews about the breakfast being below average for a BW Plus, but my room was fine. A few days after my stay I opened my credit card bill to discover a mystery charge. I have no idea what the $30 charge is for. Other “Poor” reviews for this hotel have mentioned unexplained charges.

28th Street Wyoming - Nice rooms, nice staff, horrible management. Joanne ** is a rude and uncaring manager. Isn't supportive of staff or guests. Not on site for a holiday weekend, and didn't come in when staff didn't show up. One staff person had been there 26 hours when we left. He had to call in a maintenance person to resolve a faulty lock, keeping guests locked out of room. Maintenance person stated they were aware of the faulty lock, so why were guests assigned that room. Manager says, "Not true." No housekeeping staff or maintenance staff on site when we needed them. One front desk person. Avoid staying here until Best Western chooses quality management.

I'm very pleased with my Best Western stays... I love the breakfast included but I have stayed at only Best Western this year alone... Two trips. Virginia Beach 2 rooms in June. My wedding anniversary... Loved it. Recently Kansas. Years ago... Up and down east coast... BEST WESTERN... My sister said MARRIOT. I said no... Best Western... MY CONCERN... Shouldnt I get a notice of that a discount something? I am not one to ask for special treatment but I'm getting older. Still wanna travel... ** is my husband... Maybe my rooms are in his name... but the payment is in my name. My card. JUST WONDERING maybe Marriot is way to go.

Best Western Cedar Park Inn - Edmonton - I discovered that this hotel ran up $2000 in Pre-authorizations WITHOUT my permission. When I brought my concerns to them they said it's their policy. It's also ILLEGAL. They also jacked the room rate up 50% for the remaining few days without telling me. I called the corporate main office Customer Service who said they will upcharge the rooms if and when they want without notification. Head office also said they support running up 5-10 times the expected bill on pre-auth's without notifying the customer. Never again will I stay or will my company stay at a Best Western.

Fredericksburg, Texas - It was a basic room in a basic hotel. The room was comfortable, but the employees could care less if you were there or not. Even asking a question about restaurants was a chore for them. If you want a comfortable room and to be left alone it would probably work.

Springfield, Missouri - Everything was top notch. Nothing was out of place. Very clean and made up perfectly. Parking was good. Lighting outside was great. We felt very secure and safe.

Canmore, AB, Canada - Welcoming front dest clerk was very knowledgeable. There were fresh cookies and lemonade at the front desk. Our room was spacious and clean. The pool and hot tub were clean. I would go back.

We got to the Best Western Coweta, Oklahoma kinda late and couldn't get the discount from the internet to load from the phone, so we thought we would have to pay full price, which was a great deal more than the online quoted price. The owner was in the office and must've heard what was going on because she came out and asked if she could help. We explained the issue and she overrode the computer and not only gave us a discounted price but also upgraded us to a jacuzzi room. We got to the room and it was absolutely beautiful. I went out to get some ice and the owner came up and asked if everything was good and told me if I needed anything to just let her know. It was a wonderful experience and the jacuzzi tub was awesome!! This is definitely one of the best hotels I've ever stayed in.

St. Joe, MO - Suitable for need and budget at time of use. Nothing extra for price. Up the rates for dog show when they knew I wasn't there for dog show. Needed room upgrade. Employees were professional. This was six years ago though. Improvement may have been made to building.

The Best Western in Covington, GA is very affordable, comfortable, clean, nice, and pet and kid friendly. Best choice in 3 or 4 towns I've stayed at and my personal # 1 choice out of all the Hotels or Motels I've visited in my lifetime of 58 years. It was conveniently located near gas stations, major highways, shopping centers, several good restaurants (dine-in, carry out and delivery).

Best Western in Sacramento - Short stay for 2 days after work. Small parking area but ok. Near the pool was noisy. Rooms were ok with towels, clean and refrigerator and microwave. The ice machine was not working. The staff were pretty nice. Lucky to get a double room.

It is not the "Best" hotel and it’s not the worst, but it is definitely not worth the price. The customer service at Santa Clara, CA is terrible and very inflexible. I was told there are no early check-ins or late check outs.

The room at the Connecticut location was very neat and clean, no trash around. Also the bathroom had all the towels, washcloths, etc. we needed. It was a pleasant stay.

We thoroughly enjoyed our stay at the Best Western in Prague, Czech Republic. It was located in the center of the city and was walkable to local restaurants and all of the iconic attractions in Prague. Fantastic location and would compare to any upscale hotel in US.

I always stay at the Hilton Post Oak in Houston during Hurricanes, or when work is being done at my home, and when I just want to be pampered. The food was outstanding and the service is top notch. They bend over backwards to see that everything is done for your complete comfort.

This hotel in Dayton, WA was beautiful and clean. The beds were comfortable and the room looked and smelled clean like the first day. They had flat screens with DirecTV. The friendly staff were very helpful. The housekeeping were outstanding and they took care of our room every day. And they allowed pets. The breakfast was great. They had waffles, scrambled eggs, biscuits and gravy, bacon, fresh fruit, cereal, juices, and milk. It is buffet style.

Warm Springs Best Western was very clean and it was a enjoyable. The staff was very helpful and friendly to us. I would recommend it to anyone who needed a clean place and the price wasn't bad either.

I stayed at the Van Nuys location because some work was being done on my place. Lovely hotel/motel, friendly staff, and very comfortable. Every amenity supplied. I felt cared for and safe. Laundry & soft drink facilities very clean and fully stocked. Just a very nice place to stay. I wish the bar had been open later.

I booked a room with a local BW for 2 nights on Booking.com with the pay at the property option and cancelled it within the allotted time so I figured I was good. The week after the stay would have happened, I see a charge for $300 then a reversal of $100. Apparently all of a sudden my room was a non-refundable room (pretty sure those are usually a prepaid situation, not pay at property) and they decided to refund 1 night but not the 2nd. I never received a receipt or notification of this situation, just a charge the day after I would have checked out had I stayed.

Middleburg, FL - Comfortable, good price, good beds, nice clerks, enjoyed a selection of breakfast items, and not too far from the hospital where my husband was a patient. I made reservations too at a Best Western for relatives in Charleston, SC.

I have reviewed these specific motels in Wennemucca, NV, W. Yellowstone, MT & Liberty Lake at TripAdvisor and they are all great motels to spend a night or week at. Each has their own unique attribute. They were clean, well kept and had friendly and efficient staff.

Orange, CA - Excellent front desk service. Easy check-in, medical needs + service canine accommodated, clean + quiet room ready to check into. Time to enjoy a float in the pool + a little time in the jacuzzi + a full breakfast the following morning if I'm not scheduled for an early morning surgery.

Greeted warmly, felt accommodated. Rooms and amenities meet to my expectations. Room service was exceptional. Breakfast was adequate. Parking lot was secure.

Please note, I take writing a review like this very seriously and prior to doing so all I asked was that we be treated with respect and given the price that was on the internet and that I had verified prior to taking the shuttle on the phone 15 min earlier. The rude, angry, and confrontational manager who refused to give her name beyond "Ana" said, post the review as if she didn't care at all about the hotel, the chain, and clearly about us as clients who had arrived in the early morning after a long flight trusting the good name of Best Western (which I no longer trust as quality). Here it is.

A situation occurred from the moment I came to the counter in Springfield, MO. My license was from the same town and they don't rent to locals. My pipes busted and I hasn't showered in like 3 days.

Recently converted to Best Western from a cut-rate chain so maybe some issues hadn't been resolved. No travel-sized anything in the room in West Virginia. Coffeemaker but no pot and no coffee, no bathmat, and frankly afraid to take a look at the mattress.

Decided not to stay after the hotel turned away a group of construction workers who had just come off their job and were all dirty. They had the rooms available. As far as we were concerned, the Best Western Rice Lake, WI Hotel's behavior was totally unacceptable the way they treated these guys.

When we arrived at Best Western Rahway, NJ we were met by the manager and immediately taken care of. We were checked in and in our room in less than 10 minutes. Was an excellent staff. The place was spotless.

Tupelo, MS - The room was very clean and the bed was so comfortable. It has a refrigerator and a TV. Close to the mall and movie theater and great places to eat! What more could you ask for?

Check-in at St Louis, MO was speedy, the staff was great, and they brought extra towels and pillows to the room without question. The breakfast was better than I had expected. I would recommend this company to everyone! Best hotel I have ever stayed in!

The bed was the best I have ever slept in. I am purchasing a new bed based on the bed in this hotel (Marion, IL). The staff when I checked in was attentive. The overnight stay was quiet and comfortable. The day staff upon checkout went above and beyond to be helpful.

The stay was very nice but there wasn't much close enough to walk or drive to for restaurants or shopping. This is in a very small town in Louisa, KY. Very few restaurants and no entertainment except music occasionally. It's really nice during Septemberfest?

New Mexico - I enjoy the great breakfast, the kindness of staff, clean rooms, free wifi, great view. Lots of lighting and felt safe. Not sure about security. Points and rewards every time you stay at Best Western.

I'd recommend this hotel in Orlando to budget minded customers. Though the grounds are rather limited in size and the lobby is a bit dark and small, the room itself was adequate and clean. Sheets and the beds were fine. I'd stay again.

We prepaid for two nights. We were unable to stay the first night. I called 1st thing in the morning. Hotel stated reservation cancelled and we would have to pay AGAIN for hotel stay. I called Best Western customer care. They were unwilling to help and closed file **. They were completely unwilling to help.

It really blows my mind that a company with zero customer service can grow to be as large as Best Western! Even corporate doesn't respond to guest complaints! I'm a gold member on Hotels.com. I stay in a lot of hotels! I booked with Waltham, MA TLC location and have never been so disappointed in my life. Booked a room with 2 beds and only got one. Upon calling the front desk I was told it WAS a 2 bedroom because the sofa has a pull out bed. Excuse me? Did the manager really compare a pull out bed to a real bed? Lol. I have family all over MA I could've stayed with. I booked a hotel because I wanted a comfortable night's sleep and a hot shower. I got neither. I got stuck on a sofa bed and we couldn't even shower. Room had no hot water.

Hello to whom it may concern! I’m so very upset about my stay at the Best Western in Cary NC. We had to move 2 different times. Very pissed. The first room there was no water pressure in the shower in room 321 then they moved us to room 375 walked in and it wasn’t cleaned. At this point I was very frustrated because I had to packed all my bag and carry them from one building to another. Then they finally put us in room 267. The service here is horrible. Worst place I EVER stayed.

I made reservations via bestwestern.com (US side) for a BW hotel in Germany. The next day my company says TDY canceled, so I send an email to the hotel stating please cancel reservation. They say no because I didn't make the reservation through them, have to cancel through corporate (US side). I reach out to them via email and calling the 1-800 number. Well, frustrating but not surprising, no reply for 2 weeks. So I get this 'We sincerely apologize, however your reservation was booked at a rate that does not allow changes or cancellations. Therefore, we are unable to complete your request." All I can do is call my bank to report the charge, go social to notify everybody. NEVER AGAIN BEST WESTERN!

On October 21, 2017 at about 2:30 am I checked into the Best Western North Waco on Bellmead in Waco, Texas. Less than 10 minutes in the room I opened the cabinet in order to heat food and a roach emerged. Upon check out this morning, I went to the front desk to complain of the issue. I told her that I thought it was ridiculous to charge $287 for a room and have a roach. I did not request any money. I simply made a complaint that she seemed to care less about. The clerk did or said absolutely nothing helpful. I was especially bothered that even after I showed the young lady the picture of the roach, she never made any type of attempt to do anything. Notify housekeeping, a manager, an exterminator perhaps. Bothered by this I called the customer service number. I filed a complaint. I expressed my opinion that it was ridiculous to charge someone $287 for a room with roaches and also my shock of the clerk’s lack of response to the issue.

I really wish that zero stars was an option here... The hotel staff at Best Western San Diego thoughtlessly left the bathmat rolled up and on the back of the toilet, my feet went instantly out from under me when I stepped in the shower. The only thing that stopped me from getting a concussion is my elbow which (1 week later) I STILL can't put any weight on. THE MANAGER SAID THAT SINCE MY ARM ISN'T OBVIOUSLY BROKEN THAT I AM "OK" and he offered no apology and no assurances that he wasn't going to continue to try and kill his customers via concussion. Suffice it to say I am pissed and will not be staying at Best Western ever again. Please check that your tubs have traction before you or your loved ones injure yourselves due to BEST WESTERN'S NEGLIGENCE AND MISMANAGEMENT.

Best Western at Linthicom, Maryland - I stayed at this hotel for five days from September 16 to the 21st, and it is one of the worst places I have stayed. The biggest problem there is the staff. There was one exceptional worker in the food services, Charlene, but other than that the workers there from the front desk to housekeeping were sub-standard. My room went untouched for a solid day. One of the other days only the beds were made and nothing else was cleaned. The trash was not emptied and no towels were replaced. When calling for towels, no one would bring them up and I had to go get them myself. I requested the sheets to be changed after the third day when the room was not touched. I was told it would be done. I marked the sheets and upon checking, the sheets were not changed. I would not recommend this place to anyone.

Best Western at Salem, Oregon - Terrible, bedbugs, noisy, they didn't care that they were infested. Wouldn't even talk with us about a refund. We had to leave and go stay at another motel. The desk attendant was rude and distracted by his friends.

The management of this hotel, Airport Berlin, is completely and totally unprofessional and unhelpful. They indicate that they do not care that a customer is dissatisfied. NEVER SCHEDULE A CONFERENCE AT THIS LOCATION, BUYER BEWARE!!!

We stay here a couple times a year. Always a great experience. Large parking lot if you have a car trailer. Great continental breakfast. Clean rooms and property.

I booked 2 rooms at the Best Western and cancelled them. Later I was charged for the rooms and when I questioned it I was told the rooms were unable to be cancelled as they were prepaid. HOWEVER they did not tell me the rooms were unable to be cancelled so I thought I cancelled them. So I was hit with the surprise charge of over $200. I called Customer Care and they were defensive and non-cooperative and didn't really care. The manager at the hotel was rude and dismissive. I understand there can be misunderstandings. But I do not understand or appreciate the lack of customer service and dismissive attitudes. I would not suggest staying at a Best Western and especially not the Best Western OC Airport.

Friendly staff, free breakfast until 10 am and ok if you show up at 10 am at the attached Champs restaurant. Large indoor courtyard with pool and amenities. Game room, nice setup overall and lounge area with plenty of room.

36hrs after making a reservation with the toll free number, I called the direct line for the Murphy NC Best Western. I wanted to come a day sooner due to evacuations in Florida and was told by the manager that they were out of dog friendly rooms. I told her that I was told by the reservationist that he checked with Murphy and was assured the reservation could be made. She informed me that I was lucky that I had not shown up at her hotel because I would have been turned away. I told her that I was evacuating with my 2 schnauzers and 2 granddaughters and had no place to go. She asked, “You don't want this reservation” and I said not if my dogs can't come. She told me, “Good luck with that.” Never use this company if you love your pets. Luckily we found a Residence Inn by Marriott in Shreveport LA which has been great.? to Western, there is nothing Best about them.

I've been staying here for over 5 years, yet today when I checked in and begun to check the room I was truly disgusted. The sheets were dirty, the room furniture was dusty, curtains had stains on them and the carpet had stains and smelled like feet. In addition after complaining to the front desk they offered to downsize me to a smaller room as the other Queen suites were sold out. I will not only never recommend this hotel again but I will never stay here again no matter what.

Horrible place to stay!!! Rooms smell like mold! Some kind of bed bugs. After seeing all this after 20 mins of being there. We demanded our money back to leave and the front counter denied us and said we will not get our money returned. Never stay there. I will dedicate everything I have to make sure every social media is aware of you and your staff! Mark my words. All you had to do is refund my money! But no you wouldn't.

I am currently staying at Best Western Inn or better put, DISASTER WESTERN INN!! located at Niagara Falls New York. Today Tuesday 22, 2017 around 11:00 PM, I went with my family for some coffee and the person in the front desk was very RUDE. Her name is FIO (or something like that). She is an old lady and (if I am correct) manager of the cafeteria. I asked her for some regular sugar and she told me with an attitude, screaming that she didn't have any sugar. We also brought some bread and turned on the toast oven and she came by angrily to tell us that we can't use it (in front of everyone). We said we were very sorry and she still behaved in an undignified manner. I told her that I will report her and she said she didn't care because to her, we were "greedy".

I stayed at the Lincoln Best Western Hotel over the weekend and it was terrible. Residents next door to me smoked ** all night and a dog barked at night and the beds wasn't clean well and the worst part about my stay was the towels were filthy. I got some more towels from the front desk and they were dirtier than the ones in the room. I don't think I will be back at this hotel.

Stayed at a Best Western in Paris. Fell out of the bath tub because there was no non-slip mat or non-slip surface in the tub. Strained my back (with which I already have issues), acquired extensive bruising on back of legs, thighs and arms, and was in considerable pain. Not only complained to the hotel manager but also contacted several entities in Paris and Best Western in the U.S, including the legal department. I was given the brush-off by everyone. Here's the bottom line that you should know: Best Western does not own or operate any Best Western branded hotel; each hotel is independently owned and operated. So, good luck if you should fall or have any other serious injury or issues.

There was no one at the desk when we arrived. They were not there for a good 15 minutes at least. My husband had to call out hello and open up the office door. At this point a rude woman on Her cell phone comes out and gets mad. At check out I had to wait for service about 10 minutes. They later charged us for smoking in the room although neither one of us smoke and we had a 3 yr old and ten month old with us and they said we left ashes everywhere. Complete lie and I happen to think the first rude woman had something to do with it.

I made a reservation using an offer code for $34.99. When I arrived at the Boomtown Casino Reno NV I was presented with the sign in bill which had the room billed at $80.99. I advised the clerk that the price was wrong and I showed the offer code. The clerk advised it would show the correct amount at check out. At check out the bill still showed 80.99. The clerk fumbled to try to change it for approximately 15 minutes. I complained to the manager and he said sorry and did nothing else. When I got home I called customer service at Best Western. The customer service rep who I spoke to sounded disinterested and did not take the complaint as described and passed on to the hotel that the complaint was just the bill was wrong.

Just wanted to save everyone else the hassle. Checked in & rooms seemed clean. Later that night we found out it was infested with BED BUGS!!! Reported it to management, who handled it poorly & seemed unconcerned. Didn't care about where we were going to stay at such a late hour. Nonchalantly mentioned that they spray so are obviously aware of the problem. Ended up having to stay in a hotel above our means, costing us extra $, our peace of mind and our bed pillows.

On 07/16/17 I checked into the Best Western in Richfield, Utah at 3:17pm. I was impressed with how nice and clean the room was. Much later I retired to bed. Later in the night I was awakened by the guest across the hallway. They were in the hallway yelling at each other. Nothing was done about the disturbance caused by these people, waking me from a sound sleep. Finally these people went back into their room and did not come back out until the next morning. At 0545 am. I was awakened again by these same people in the hallway outside my room yelling at each other. By then I am upset and mad over this. Again nothing was done to quiet these people down. I suspect the reason nothing was done by the desk clerks was because the clerks and the guest are of the same nationality. I'm guessing they are all from Pakistan or a country like that.

I've stayed at the Best Western Inn & Suites in Tavares, Florida, numerous times over the past 13 years. Each time I've stayed over the past three years, there have been negative issues during my stay. At each visit, I have been told they are going to "upgrade" the facility. As of July 2017, they have done nothing noticeable to improve several negatives. The mattresses HAVE to be the originals installed around 2004, and are no longer comfortable. During my recent visit in July 2017, as well, I found the first floor elevator button not working.

I am a Diamond Select member and for the past 3 years I have stayed at a Best Western hotel in Athens, Texas for business, an average of 6 times each month (average of 72 nights a year) and have given that hotel (a town of only 12,000 people) high ratings for their customer service, cleanliness, internet, breakfast, etc. Plus their cost per night is usually < $100.00 per night. I have never had any major issues with the Best Western in Athens, Texas. The small issues were always quickly corrected in a professional manner. Everyone is always very professional.

We live in a very popular and pretty beach resort, very close to the beach (Myrtle Beach S.C.). My husband and I drove the 2 hour drive to Wilmington N.C. for he wanted to see the Battle Ship there. We found and stayed at a hotel in Leeland N.C. (Best Western Plus). From being there the very first stay, we loved it. The rooms were cleaner than most rooms in Myrtle Beach (I was a housekeeper at quite a few hotels over a 20 year period). The front desk clerks (Mandy, being our favorite) were awesome. The girls went way and beyond taking care of our every need. We didn't know about the reward points until recently, and we've been regular guests for about 3 years. We signed up for the reward points, for we know prices really rise during the summer.

On 24 & 25 June we stayed at the Rayne LA Best Western Hotel. While checking in the desk clerk, Blake **, notice my mother was in a wheel chair and arranged to change our reserved rooms so that we were able to have connecting rooms, one of which was for a handicapped person. We would like to give our highest commendation to this employee for his quick and helpful customer service, making this stay a pleasure.

My husband and I checked into the Maple City in Hormel for three nights in order to attend a class reunion at Alfred University. Except for the rug being consistently wet around the air conditioner, everything went well until we arrived home in Queens when I discovered that a pair of diamond earrings that I had packed was removed from the top compartment of my luggage. That morning, before we left the hotel room we went over with diligence what we had packed. We left the room at 6:00 am to have some breakfast. Then we loaded the car for our trip home. The both of us had been out of the room for 10 -15 minutes. Unfortunately, any pleasant memories of the hotel were overtaken with anger over the theft of the earrings.

We arrived to Best Western Hotel. As we are checking in told us we had to pay them another 110.00 for transportation to Disney Parks. I even asked them before we booked and they said it was complimentary. They were rude when we questioned it and our stay was terrible and expensive.

We checked into Best Western in Waynesville, NC on May 31,2017 around 10:00 pm. We were given the keys to room #236 in the back of their building that was wooded and secluded. My husband was getting our luggage out of the truck and I put the key into the door. The green light came on and the door opened, however the latch on the door was closed and I thought that it had gotten stuck somehow. I continued to try to get into the room with the key I had been given when suddenly a young girl with a small child came to the door and asked me what I was doing? I could not believe that I had just tried to break into this young lady's room and I was terrified when I realized what could have happened in that situation. That night could have ended very badly!! I cannot believe this could happen. I will NEVER be at a Best Western Again.

NO refund when refund promised five months ago. I took out a swim club membership the end of January at the North Mankato motel. Immediately developed distressing itch from the liquid chlorine (stronger than the dry chlorine salt used in high school and other pools), doctor said to forego the pool totally. I presented my dilemma to manager Charles **, he said corporate would be consulted, called me back two weeks later, and assured me the $209 fee would be credited to my VISA. Nothing. Letters, copies of letters, phone calls not returned, stopping by the motel and ** not there or in a meeting, letter to the corporate headquarters with copies of my correspondence with **, copy of original VISA billing. Nothing. Rude, inconsiderate, and unprofessional behavior from **.

We just stayed at a Best Western Plus Hotel in New Cumberland, Pennsylvania for 3 nights, my husband, me and our Cockapoo doggy. Every person that works here is awesome! The front desk, maintenance, housekeeping, etc. I will recommend this particular hotel again and again. Very clean, which is number 1 priority for us staying in hotels. Breakfast is excellent, and variety of continental breakfast, hot, fresh. Yummy. We have stayed in 4 different hotels in this area over the past 4 weeks due to a problem with house settlement. I wish we would have reserved here first. Can't say enough good things about it. Made our stay so comfortable. Thank You!

Terms & Conditions written Not Applicable for Weekend, public holidays, eve of public holidays & school holiday, but when we do reservation on Friday, they told us that Eve of Weekend also cannot use, this is absurd! I must saying that this company cheating consumer!

Immensely accommodating & immediately put together. Best rate for my stay. WOW! Mrs. ** sweet, awesome, great energy & professional. Mrs. ** went beyond treating me well. 1450 Airpointe Dr OH 43219

After exclusively using Best Westerns for six to seven years and never using the points earned we contacted their rewards customer services. We had very few points in our account. We went over our account and they did not have any records of most of our stays. We were told that we have to keep our records and monitor our points ourselves and if they do not show up in six months on our account they are just lost. We find it very strange that so many of our stays with Best Westerns and using our rewards card has never been in their records at all.

I just stayed at this hotel and one of the reasons I chose it was because they advertised a hot breakfast. They limit breakfast to one hot plate. I didn't know this until I asked if we are allowed seconds. Instead of the cook saying, "No sorry, we don't allow seconds", he gave me attitude and loudly said "Oh so you want two breakfasts," in front of everyone in the dining room. At first I didn't know what he meant, since I was not told hot breakfast was limited to one plate per person. I asked the front desk and they confirmed it's only one hot plate per person.

We came from Maine to the Best Western in Moss Point, MS. We picked this place because it has a pool that I could be in while my husband worked down here. I have a service dog that I can't be without. So I went down to the pool and of course brought my service dog. It is about 90 degrees but they (BW) wanted my service dog to stay on the hot cement in the beating sun and not go in the water. (We were quietly swimming around when I was told this.) Which now means I can't go to the pool. Anyone with a service dog or any pet should stay clear of this place!!

We stayed at the Best Western Tunica resort on 4/22/17. When we arrived at our room our key cards would not work, so we went to the front desk and the clerk said to go try it again and that she would watch it on the cameras. Then she finally came up and let us in our room but anytime we left our room we had to have them come and let us in our room with a key.

We were phished out of $1,000.00 at Best Western Waco Woodway. Tried to get BW to help us. They gave us "we cannot help" crap. The BW company is irresponsible. They want our money but do not care about us. I tried 5 times to get a workable solution. They do not care.

I made reservations at the Best Western on 2633 NE 43rd St Kansas City, MO. It was listed under hotels near Briarcliff in Kansas City. I booked there thinking it would be one of the better Best Western hotels because it was near Briarcliff in Kansas City. Wrong! DON'T BOOK HERE!! The hotel is in a rundown area and the hotel itself is rundown. We arrived and decided we didn't want to stay. We were charged for the night because I did not cancel in time to receive a free cancellation.

Made and paid for two nights through Expedia. The hotel looked very new like it was recently built. It had a pretty clean and inviting pool. We checked in and I asked if they had a roll-a-way bed. The answer was no. No big deal. We were then told that they were going to put a hold on our card for $150.00 for damages that could occur. I am sorry but I am over the hill and partying days are way behind me. Not only was this not necessary but it was not a hold, it was a charge according to my bank, so three days later now and I am still waiting for a refund.

Booked a reservation at this hotel back in December 2016 for a stay in April 2014 for an event that we do each year at this time. I have stayed at this hotel for the last five years and never had any problems or complaints. The hotel was previous a Comfort Suite Hotel but changed hands to a Best Western. At the time of making the reservation was quoted a price of $79.95 a night. Upon arrival the price had been changed by the (New Owner?) to $79.95 one night and the next two nights $118.95. With my bill totaling $360.00 for 3 nights. To make the matter even worse the room was moldy, had a horrible odor like the carpet had been wet and mildewed. The air that was coming out of the AC had a bad smell. I reported it several times and an attempt was made to eliminate the smell with no success.

We booked an ocean view at Best Western Premier, The Tides, and when we arrived, did not receive it. Instead our view overlooked traffic to the right and an empty lot directly in front. We immediately contacted them from our room and Geana, the current manager, stated they no longer had ocean views available, that she would attempt to resolve this and would contact us in the morning. That never occurred. In fact, she did not contact us for the remainder of our stay (4/14-4/17). We indicated we would contest the charge when we returned home and would as well, contact the corporate office, which we did. The result was this hotel made no attempt to offer a past or future credit on rooms. We will not ever utilize Best Western Premier, The Tides again.

I called Best Western and reserved a room for the evening. When I arrived I could not check in because of computer problems, I had to wait about one half hour. This was not a big deal. A couple of days later I checked my credit card statement and I had 3 charges for 1 room. I protested the charges on my credit card and called Best Western, they said 1 charge was a mistake and that they would refund 1 of the fees. It seems to me that they bill extra things hoping you don't notice. I will never stay at Best Western again.

I arrived at the hotel April 4 of this year. I am supposed to stay until April 25th, if I can stand it. Nobody said a word to me about the renovation at check-in. For the next 2 weeks I was greeted by pounding, strange smells, loud talking from the workers, messes everywhere, etc. There is still junk lying around that hasn't been picked up. The noise has been replaced by thumping and banging by the neighbors across the hall.

We booked the hotel in January for a stay in April. Arrive at the hotel at 1:00 AM to be told that our reservation was cancelled. We had to rent a car to go to a hotel 8 miles out of town cost of $175.00. We find out at the new hotel that that is a common practice of Best Western. They got a better offer and could book the rooms at a higher price than quoted to us. On top of everything the hotel manager was beyond rude and was very unsympathetic. Best Western would do better to hire competent and vaguely intelligent workers! We will be contacting their corporate office to try for some satisfaction from them about our ruined trip. DO NOT STAY AT A BEST WESTERN.

I usually NEVER leave reviews, but I guess there is a first time for everything. Attempted to stay at the Best Western in Dover by AFB, the signs say non-smoking facility; however it reeks of a million packs of cigarettes all lit at once. The lobby sent my allergies and sinuses into a fit. When I get up to the room (double bed) check the bed and sheets (always first thing I do) Lo and behold Red fluids all under the top sheet covering mattress and mattress itself on BOTH beds. SMDH I took pics. Went down to reception and showed her asked. What kind of mess is this?!? Quickly left next day, got a call from Manager extremely nice and apologetic, but nothing in this world could make me feel differently. The receptionist did offer another room, but NO THANKS!!! Please people clean your bedding and if it's soiled to the point of ruining mattress replace it just that simple! Absolutely Disgusting!!! Won't think twice about NOT staying.

My friend and I went to Kenner, Louisiana, to take her to the New Orleans airport. We were staying 1 night. We arrived around 5:30 p.m. Kayla, who is employed there was great. She fixed us up right away. As I pulled back the covers when we reached our room, I saw the sheets were wrinkled. They had been slept on. The sheets were twisted and not put on good. We called Kayla. She came right up and took pictures. She immediately got us another room, and another room, and still another room. It took her taking us to four different rooms before we found one that the sheets were not already slept on.

Stayed at the terrible Best Western Property on 3-31-17 to 4-2-17. I was not told of construction right outside my door at check-in. It was dark when I checked in so I did not see the parking lot full or trash etc., out there. This parking lot was being used as the staging area for major construction and renovation of this motel. I was awakened just after 8:00AM to skill saws literally 15 feet from my door! The room should have never been rented out due to the very up close proximity of the construction staging area. I drove all night from up North to get there so was exhausted.

We reserved our room the night before and the lady told me that we could pay with cash but a credit card would just hold the room... Me and my family show up to have a good time and the lady told us we had to pay with a credit card. I explained to her what I was told and she was not trying to help at all so we had to leave and go to another hotel. I then went back in and asked for a card so I could call and complain. Very very upset, was not happy and we had 2 kids with us. I really hope when the regional manager calls back he does something about this...

I stayed in the BW Port Huron, MI, on February 19, 2017 for one night with my family. On February 20th, checked out and told by the receptionist that "you are all set". Next day found a charge of $65.00 on my credit card by the hotel. At inquiry, told that there was a Blood Spot on the comforter. I asked the hotel administration to provide proof that it was done by us and they only sent a highly zoom in picture of tiny red mark. I totally disagree with them as I am 100% sure it was present before. The hotel administration is not listening to me nor providing me any clue based on which they charged me.

I never write any reviews no matter how good or bad but we suffered an injustice with this lodging stay, I had to say something to prevent others from making the mistake of staying here. There has been nothing whatsoever done for my inconvenience or for the filthy room, and another fun fact. This was an outside access hotel... like a motel but there was no mention or photos advising this. I had to stay in overnIght at this Best Western 2/24/17. I took photos of the dead bugs, cobwebs in the doorway, used tissue behind the center table from the previous guest, hair and stains on both beds. We were advised there was no cleaning staff available until the next morning and they gave us clean sheets.

Best worst western inn San Diego SMOKING SCAM. Checked out of really run down hotel only to get call an hour later when I'm 72 miles away on L.A. freeway informing me I smoked in the room and 250$ was going to be charged to my card. Well I don't smoke so I turn around and 72 miles later ask manager Katie ** to go to room and lo and behold the sky's opened up and cleared all signs of smoking. What a surprise it was the morning. First time in room she just goes by the maids nose no verified room check by Katie ** MGR. She just rings up the bill on the card. Now she has been proven to be a liar as she said on phone call she inspected the room herself. Lie.

I was told at the front desk when we early checked out that I had to call Travelocity and that they would call the hotel and confirm the early checkout. I told the lady I was uncomfortable with this but she said that was the policy and wouldn't even give me a piece of paper saying this. When I returned from my travel and called Travelocity I was told by Travelocity, who called the hotel to confirm this, that I was supposed to call them the minute I checked out to have this done. THE HOTEL NEVER TOLD ME TO CALL IMMEDIATELY. I do not have a cell phone, and I was in the middle of a business trip. Had the hotel told me to call immediately I would have used their house phone to do so. No place on my confirmation order with Travelocity did it state I was to call Travelocity while in transit to do this. I am extremely pissed off and intend to fully blast Best Western Practices and Travelocity for not refunding my money thru social media.

I had a two day stay and tried to renew my stay, first they told me yes. Then told me they sold the room to a larger party. Last minute tells me I have to check out. So while I'm looking for another hotel they charge me for a full night stay instead of a late fee and I still couldn't stay the night. Manager was very rude to me. I will never stay with them again and encourage everyone I know not to.

Tried doing online reservation. Wouldn't let me. Called asked if I had any reservations. Was told no then find out today I had 1 for this past weekend. Called directly to hotel. No help there. Called customer service told nothing they could do. Well we have a group coming in to stay there this month. By the time I tell them of your actions I doubt they will be staying with you. These are all my family. About 20 rooms. I've worked the hotel business. I know how it works. You have very sorry customer service and you don't work with people at all. Just a money grabber business. Will never stay in another of your hotels again. Will sleep in my car first before I give you any money.

I booked a 3 night stay at a local hotel for my mom and her husband while their house was exterminated for termites. I used priceline.com in hopes of getting a slight discount. I received a great deal (about 50% less than regular rate). The savings were applied to the cost of replacing her rear window. Her car was broken into and robbed on her second night stay at the Best Western Hotel in Salinas, Ca. If your car is broken into and items are stolen the hotel says "too bad" - at least thats what the Best Western in Salinas, Ca says.

First they lost my reservation because of the new computer system. I was lucky I called before I arrived. After checking in we went out and returned or tried to return and they said only registered guests can go up to the room. I had my daughter and a few other people that were going to come up and not stay overnight. I wasn't even allowed up to my own room for over 20 minutes while we tried talking to this staff member that acted like a prison guard!! Finally I was allowed up and then after an hour my daughter's boyfriend and friend paid 20 dollars each more to come up! Then I called down to ask for a taxi as my friend was leaving. I was looking outside to see if the taxi was there before she went down and then I see three police cars pull up and start rushing up to people below. I wasn't sure what was happening but it looked intense.

Very bad experience. In the first time in my life I face this in a hotel!! I booked 5 nights in Best Western Plus-Dubai (4 rated stars) and I called internationally 2 days before my arrival date and confirmed my reservation and got the confirmation numbers. I sent 3 emails to the hotel asking for detailed booking information. Nobody answered me. When I arrived there, the woman on the counter told me, "Sorry we have no vacant rooms" and we have to stay this night in another near hotel they own. Then we could be transferred to Best Western again the 2nd day. She gave me no choice but saying ok. When I went to the other hotel (El Khaleej) I found it horrible. Bad smell everywhere, restrooms are awful unclean, smelly beddings. Each room supposed to have a kettle and cups. Mine didn't have any and when I asked for them the man of the customer service gave me dirty kettle and dirty cups telling me "You go clean."

Booked a reservation at Best Western Plus in Rancho Cucamonga California several weeks in advance. After a 7 hr drive we arrived and checked in. We went to our room to find that it was not what we reserved. We were given a room with no bathtub which is necessary for us when traveling as we have back problems and soaking in a hot tub before retiring for the evening helps with chronic pain issues. We told front desk room was not what we reserved and that we needed a room with a bath tub. We were told "sorry, we're sold out, maybe tomorrow we'll have one". We returned to our room, not happy but we were exhausted and needed rest. While unpacking I went to move the coverlet from the foot of the bed and saw what clearly were dried, milky white remnants of bodily fluids from prior guests. DISGUSTING!!

The hotel's location in Arlington, Virginia is very convenient to Washington, DC with free hotel shuttle from airport and to Washington. It's a good hotel for the price. Free hot breakfast was a plus. They have clean rooms and friendly staff, too. The overall amenities are good. I had a great experience overall.

There was an honest mistake made at the Best Western Burlington Colorado Hotel. I was charged for my dog; when she is an emotional support dog. Showed the letter & they mistakenly charged me $20. When I called to point out the mistake; I was treated so badly. They had to talk to a manager about it & told me I was not Protected for an emotional support due to my high anxiety. The girl laughed at me & was sarcastic. Elizabeth **, a Customer Relations Manager, has done nothing to make amends by Best Western. In the beginning, I just asked for the $20 refund - which I was treated like I was asking for such a Huge favor. Now I feel they should refund me the night's stay for the harassment & rudeness. And no apology got the way their employee treated me.

There are mosquitoes not to mention noise from neighboring restaurant. I did not sleep a wink. There was none to speak of about amenities and there's zero inclusions. Customer service is also poor and there was no value in the stay. Hotel backs on a bar/restaurant and it's on a busy street in Sarasota, FL. Stay away. People not staying in the hotel eat popcorn in the lobby. Transients? Just saying!

Overall, I had very friendly service and good food. They had perfect customer service and amenities. I have nothing but a very welcoming visit and the cleaning service maids are top notch! Always welcomed with a smile and always there to assist if needed. The value of my stay in Best Western in Aberdeen South Dakota is great.

I have been a BEST WESTERN REWARD member for around 15 years. I desired to use some of my points for two STARBUCKS cards to give to my friends for the Christmas. I requested them on October 28th 2016 and have been consistently put off them saying they are getting them. I have many replies from them but no STARBUCKS cards as of to January 16, 2017. Obviously the REWARD program is good just do not expect them to allow you to use them. BEST WESTERN now by me is considered one of the worse hotels to expect their promise. Future I will look at better hotels with a good reputation and not make false promises.

Our experience with their hotel located at Fort Lauderdale is always up to par, always enjoyable. The front desk knows us since we visit each year at the same time. Everything is always clean and the restaurant serves the best food ever. It's kinda pricey but inclusions were nice and amenities were always available. Customer service was on point.

Hotel in Omaha Nebraska had 6 weeks call in reservation then the desk clerk had sold our room choices so not only were family separated but they had us wait in hall after 10 pm while there were kids from age 2 to age 14. We had to get other rooms and no adjoining as we had paid for. We are put at opposite ends of hall. Customer service rep was argumentative. The clerk did not read American English well enough as well as refused to discount during May with graduations and their mess up was really impossible because this was already a prepaid reservation and we lost one room and end up still pay for it but not have enough space for all so we had to play camping trip and three to a bed. I was not so sure this was fair.

Best Western at Black River Falls Wisconsin provided a very clean room and the service desk people were very helpful and courteous. The stay was excellent value. They had everything that we needed and served a free breakfast. The place was also well located to stores and gas stations. They provided assistance that we needed when asked. The overall inclusions were excellent.

Hotel is located in Syracuse, NY, USA. My overall experience was comfortable, but a little pricey. It has nice location and the amenities are better than some. Room and bed were comfy. The overall inclusions are a little above average. Also, staff were great! Customer service was friendly, courteous and helpful. I would recommend to most of my friends.

We came to Oakdale Best Western inn to enjoy our new years. Away from busy life. We travel a lot and are use to staying in Excellent customer service hotels, for example the Hyatt, Hampton, to name a few. We came here thinking being close to Sonora, the mountains, enjoy the close Casinos that are nearby, and we come across not only being accused for missing sheets, but also get an early call that we had torn the comforter. Which we did not tear no comforter. And would have been appreciated the manager Jody to take care of a situation like that, but was never available or on site. CATHY, called threatening us we were going to be charged. Not only that when we get the new sheet put on we get the most old looking sheets. Then we have to go down to the front desk about 8 times to get our keys reactivated.

I arrived at the Best Western Plus at DIA on Monday, December 26th, 2016 to stay for nearly a week for my son's surgery. The first night I was there someone broke into my room after I was asleep. I woke to a crashing noise and saw a man, presumably a guest, standing in the open doorway with his bags. He instantly apologized and proclaimed that they must have given him a wrong key. However, the top latch and the deadbolt were both locked.

I made a reservation online and got a confirmation number. When we arrived, they did not have a room available that matched our booking request... on their own website! We were given another room. When we arrived at the room, the door was torn up and you could actually see into the room from the hallway. Upon entering the room, the bathroom mirror had toothpaste all over it, the toilet had a sanitized label across it but pee and toilet paper in the toilet. The floor had crumbs of all sorts and the furniture was dusty. The microwave had gross crumbs and splatters. I took pictures of all of it. The one thing I could not take a picture of was the smell of one of the pillows. Never again. Worst experience ever.

Dec. 20, 2016 Miami Florida/Best Western Premier Hotel/Comments: Checking and airport shuttle transportation are very poor. Be careful when arriving. They are not reliable. Neither driver does not drive slow or care about picking up desperate clients. Today Dec 20, 2016 most guests waited over an hour at the airport to be picked up as offered in their nice advertising. MOST GUESTS CALLED BEST WESTERN PREMIERE NUMEROUS TIMES. Receptionist promised an efficient pick up in matter of minutes/reality is that they like to lie to their customers.

Hotel reek of weed. Front desk manager Kali rude. Offer me points and snack like it's ok to smell foul smell. I had children and breakfast food gross. They don't cook anything. Microwave everything and also have bedbugs in rooms. They know certain room because she move my room to another area she knew was safe she say.

We rented three hotel rooms total. Two of which had cockroaches spotted twice and each of the rooms. One of the rooms had two of the cockroaches in the actual bed. The other bugs seemed to have come from under the door, twice, so my relative put a bath towel next to the crack under the door as a barrier. The third room had a bathtub that was black like dirt residue in the tub. It also had some kind of black stains that concerned me greatly on the walls of the shower. After calling the hotel lobby front desk, someone was sent to clean my shower and it got better. However the stains on the shower walls did not come off. The staff moved one of my relatives to an upstairs room due to the cockroaches in her bed. The staff was very nice.

I had booked a room for two nights at the Best Western in Independence, Philadelphia, PA. I did not receive a confirmation email, so I booked another hotel. After I got home for my trip, I saw a charge on my bank account for $386.37, plus another $25.75 for I have no idea what. So, I emailed the hotel directly, asking if it was their policy to not send confirmation emails. They replied with the dates I booked the hotel along with Their confirmation emails. I looked back through all of my emails; trash, spam, junk, and deleted only to find none. I save ALL of my emails and delete them as the event has passed. I have never had a problem with any other hotel. In fact, I couldn't even find the email they sent just a week ago, and I didn't delete it! I'm going to contact my bank and resend a complaint to their headquarters.

Upon checkout on Sunday morning, I signed for the charge of $225. My bank shows a withdrawal of nearly $300. (298.52). When I called the location, I was told the extra roughly $75 was an "incidentals" charge and would be refunded. It's been more than 24 hours and there is no refund showing. I did not authorize a charge of $300. I was not notified of an "incidentals" charge. I did not agree to an "incidentals" charge. I feel this is fraud. Best Western is using my $75 without any authorization from me.

I made a reservation at the Best Western in Monahans, TX in the morning of Nov. 2 for that same night during a cross-country moving trip in a rental truck. I was not told that the reservation was not cancellable and I had no reason to assume it wasn't since all the other hotels I stayed at allowed cancellations up to 4 or 6 pm the same day. A couple of hours later during a rest stop I viewed a satellite image of the hotel and saw that I would have more trouble getting in and out of it (I was towing a car carrier) than the hotel next door. I called to cancel the reservation and was rather abruptly told that the it would be taken care of. After arriving at my destination I found that my credit card had been charged. I called the manager of the hotel and got completely stonewalled, saying it wouldn't have mattered if I called or not since there was a 24 hour cancellation policy.

We have stayed at the Best Western Dockside in Mackinaw city for the bridge walk for many years. We are very unhappy with the experience we had this year. Upon receiving our credit card statement we found that we were charged for our stay plus another $250.00 for the following day. Upon questioning the charge we were informed that they had not charged our card for the second charge.

Bugs in my bed. Woke me up 4:00 in the morning. Crawling on me! Gross! Sat on plastic couch awake and very vigilant till my friend (in other bed) woke up and we could check out. When I informed desk clerk, he was NOT concerned and said I'd have to contact corporate. So I did and now Consumer Affairs. The experience was very disturbing. So I paid money to be thoroughly traumatized. Hate bugs. Think I need therapy.

Had a stay a Best Western in Chesapeake Va--for 6 night--the first 6 were ok the 4th night the bed bugs came out to bite... I was devastated I dealt with them before.)-: Told the front desk they said they never had that complaint before. I slept with the lights on but the next morning I had numerous bites. I am highly allergic to BED BUGS. They said the hotel was sold out so they couldn't move us to another room. Next morning I ask them to spray and put a plastic cover on the mattress they said they would. Got in the next night they had not. I got sheets and covers and slept on the sofa--they said hotel was still sold out. Needless to say I didn't get any sleep for 2 nights.

After driving 11 & 1/2 hours, our experience was this: The tv didn't work and had to call someone. The shower came out like a firehose and you could not adjust the stream and you could not adjust anything about it. It blasted out to the opposite wall & it hurt hitting the skin. In addition to that, as if that wasn't enough, it came out so hard that it flooded part of the bathroom to include the front of the toilette. Got into bed and realized they short sheeted the blanket. Couldn't pull it up past your waist. Tried to connect to the internet and had none. My husband had to go downstairs to get it straightened out even tho he was dead tired. Don't waste your money here! Asked for the manager and got none. They were too lazy to get out of bed at 10:00 at night!! And the bed was soft and springy like it was many years old.

The stay was disappointing for the price I paid even with the $20.00 discount on a $197.00 a night motel. The air conditioner was not working properly, we sweat all night. The next morning when my wife tried to iron her clothes the iron was broke. Wow and this is the Best Western??? Told the lady at the desk and was given the $20.00 refund. Nice gesture but just not enough to make up for the hot night. The room was not near what it was shown in the pictures on the website. Total disappointment.

I have travelled all my life, this was the worse experience EVER!! You cannot step outside without a homeless person asking for something. They even sneak into the breakfast room in the morning. Finally, one of them smashed my window in on my car and tried to steal my tool bag, neighbor yelled and he dropped the bag. Had to pay 300 to fix window and NO response from Best Western, it's on their surveillance tape and cops came and verified. DON'T EVER STAY HERE, life is in your own hands.

Multiple roach and second floor noise next door even when politely asked to be quiet. Get away with daughters and multiple roaches making for a disgusting stay. Never had this problem and stayed 5 others times. Smoking room below made our room smell awful all night long. Deserve partial if not entire refund!

I have been staying with Best Western many years and is a Diamond Member. I have a Windows based system and use Firefox. I have been very happy with the new website. They now say unless I get rid of using Firefox and must use EXCLUSIVELY INTERNET EXPLORER. They say they do not care if I can sign on with Firefox and they did not design their new site that way.

I and other friends travel often and it is different states and on occasions we have used BW hotels. This past week we stayed at one in McPherson KS and everything about it was unsettling. To start there was activity at all hours of night and day and it appeared to be a front for either drug activity or shuttling illegals because of the odd activity and at all hours. The so called maintenance persons were there round the clock and the same 3 and all acted as if on something. The first night my friends on the 1st floor with two door to the outside had someone try to break into their room and would have succeeded had it not been for the safety chain installed on both.

I booked a room for 2 nights (Friday and Saturday). Checked out at 7 am Sunday. Discovered on my credit card they charged me a third night (Sunday). Called and spoke to general manager and he stated I booked it on-line and I was a no show. I explained I did not and, had no reason to and I never had a email confirming this (did for 2 nights). He refused to refund my money and said "too bad for you." I called BW headquarters and explained what happened. They said there is nothing they can do. What horrible customer service but I will be sure to spread the word about my experience! Opened up a unauthorized charge with my credit card company!

I checked in at the Best Western Plus New Englander in Woburn, MA on August 25, 2016. When I arrived, the hotel was undergoing a major renovation and the second and third floor were still under construction. Their computer system was down, and I had to wait in the lobby for 45 minutes before I was manually checked in. I was assigned room 412, where I proceeded to unpack my suitcase and carry on luggage. Later on that evening, there was a power outage in my room, so I was transferred to room 514. Unfortunately for me, while moving my stuff in the dark, I left a pair of sandals in the room and reported it to the front desk in the morning. I was told they will check with housekeeping and get back to me later.

Garbage hotel and customer service. No serious problems ever addressed or responded to. Clerks on the phone have no tools to do their job... or even care. BW continues to go downhill. Travelled worldwide with BW when I was a VP of Sales for an International Corporation. 1980's and 1990's. Many sale meetings. Now I can't even book a room for one night without it getting screwed up. Shame. Shame.

Handicap room was not equipped adequately. Space between bed and dresser was too narrow for standard wheelchair, bars in bathroom were improperly placed, bathroom vanity was way too small, tub was a standard tub difficult to get into, bath stool did not fit tub, handle on shower heavy and very slippery, and worst of all there was no water pressure! Trickle at best. This whole room was an afterthought in complying to hotel regulations. The Best Western Gateway in Sarasota, Florida. Will never stay at a BW again!

Made a reservation with Best Western St. Ignace mi, but because that hotel was full it transferred my reservations to mackinaw city. I only noticed this on the confirmation email because of hotel address. I did not want to stay in mackinaw. Called and canceled but after returning home noticed they still charged credit card full amount for a room in never stayed in. They refuse to help in trying to resolve this matter. Worst business. Will never use this hotel again.

Beautifully renovated with wonderful landscaping. Very high value. Although close to the freeway, this is a wonderful property and not at all typical of freeway stopover hotels. There is a decent restaurant on site.

Beautiful area, some of the friendliest people I've met and clean as a pin. Everyone is so helpful and take every opportunity to be of assistance. I will be staying again.

Direct booking was $40 better than the best rate from internet sites. Best pet friendly package ever. In room amenities were as expected, towels, coffee, pillows, HVAC, toiletries. This is not luxury. Clean and neat. Fabulous restaurant on site except not open on Sunday. We have a small dog and appreciate the doggie bucket of treats etc. as well the bucket is a great water bowl (you don't get to keep the bucket). We stay here every year on our way to AZ.

I broke my hand from a Murphy bed falling on it. I had to go to the emergency room and got casted and they made believe they have no insurance to cover my medical costs. I hired an attorney which was of course friends with the owner. In these small towns everyone knows each other. No one should ever go to this Best Western. It should be known as the Worst Western. The murphy bed was not properly installed and when I tried to bring it out of the wall it just fell right onto my left hand.

My wife and I spent a night at the Best Western Plus hotel in Plattsburgh, NY. More precisely the Inn at Smithfield, 446 Route 3 Plattsburgh, NY, on September 10th 2016. While my wife was taking a shower (in tub shower), I heard her falling in the tub. I rushed in the bathroom to help her out and as she explained and that I was able to witness, there are no hand rail or other mean to hold on to. The bathtub bottom gets very slippery when wet and soapy as there are no anti-slip strips and not even a single towel bar. She hit her head and shoulder very hard on the ceramic tile wall and the bathtub edge. She could have died... This is a serious life threatening problem and I will escalate the case to the hotel management and the chain management as well. Watch out if you ever stay there.

We went on vacation at the end of July, and were told we would get a $50 Visa gift card within 6 weeks of our 2nd stay as long as we stayed in 2 different cities within the first 30 days of our membership. We could have stayed at a cheaper hotel (there were several that were cheaper and in better condition than the one in the second city), but we chose to stay there due to what we had been told. We still had not received the gift card, so we called customer service tonight.

I stayed at the Best Western in Las Vegas, New Mexico. I checked in & went to bed as it was very late when I arrived. The next morning I noticed a dirty sock on the floor and crumbs on the table. I checked out and left the hotel. The next week, I received my credit card statement which showed two charges from Best Western. One for the room charge and another for $500. I contacted Best Western and asked them about the $500 charge. I was told it was for smoking in the room. I am a non-smoker and have never smoked in my life! I spoke to the Assistant Manager and she was absolutely awful and of no help. She possessed no customer service skills whatsoever. It's sad that Best Western has to make up charges to pass on to their customers to make a buck. It was the worst, and last experience I will have with Best Western as I will never stay there again.

I have stayed in this hotel numerous times and request a nonsmoking room. On this particular visit, I discovered a cup filled with cigarette butts in the hallway on my floor. I brought the cup to the front desk and reported what I had found. I was asked by the young man at the desk which room I was staying in. I told him my room number. The Tuesday after my departure I find that my credit card has been charged $244 by the hotel. I call and ask for a manager. Hours later, I receive a call from "Shelby" who informs me that it is a cleaning charge for smoking in a nonsmoking room. I explain that I request nonsmoking rooms for a reason; this is not my first stay at this hotel and I did not smoke in this room.

We made reservation with priceline.com. When we got to the hotel our reservation was there but not the money. We paid everything through Priceline. They told us they would not let us stay without a credit card. We gave them the same credit card and charged us again. When I got to my room I checked my credit card and found I was charged double. When I went downstairs the manager would not refund us the money. After arguing for about an hour I called Priceline customer service. They wanted to talk to manager which he refused to talk to them on the phone. Finally after an hour and 1/2 the money came in by Priceline. That happened on Friday night.

My experience was terrible. 1st we get there and our room smelled like smoke in non-smoking room but the front desk lady was very professional about the whole situation and quickly got us another room. It was late so we went to bed although this room smelled of mold. Seemed like it was coming from the air conditioning unit so we cut it off. However when we saw the bathroom in the morning, it was horrible. The walls look nasty, mold on the top of ceiling in corners, and paint peeling. Walls look like water had flooded down them from upstairs, also refrigerator was molded on the outside seals.

I stayed at the Best Western Center Inn in Virginia Beach for a family vacation. I paid cash for my stay at the hotel because I was skeptical I would receive unauthorized charges to by bank card. When we checked the lady was very pleasant and polite. Then everything went downhill from there! The room had a weird smell I figured out exactly where the smell was coming from. I sprayed it down with Lysol and told the front desk they had the housekeeper come in while we were out. Then I realized that the refrigerator was not cooling at all. I went back to the to the front desk and they send the maintenance guy there in the night. He was unable to fix the fridge until the next day. So I got ice and place all our beverages in our cooler. The stand where the fridge was in still smelled like spoiled food and mildew. We dealt with it because the front desk did everything they can at that time. They were respectful and understanding.

My family was staying at a Best Western in Boca Raton the week of August 6, 2016. As most of the world already knows, my wife and daughter were attacked by a former N.F.L. Oakland Raider player. The hotel knew he was staying there for three months but didn't inform any of its guest about the man's history of drugs and physical abuse. I will give the staff credit for calling the police and seeing if everyone was ok.

I stayed there for family reunion and room was dirty, etc. I complained a few times. I get home and a day later, have a charged on my bank account for 250$. I called. They tell me it's a smoking clean up. What? I don't smoke either does my husband or my 4 or 6 yrs old child. So don't try to steal my money. I'm now arguing with the manager. They are horrible and I feel like they just trying to steal my money. Never again will I stay there.

This is for Best Western International, Inc and Hotels. (They don't even deserve 1 star!) I finally applied for their Rewards card to get points since I travel a lot for my job. After signing up, the front desk personnel told me to always show them my card so that I can always get my points. I was so excited and happy. I couldn't wait to use it. From there on I always showed them my card and they would take it and said that it went through. I stayed in five different Best Western from when I received my card and they all said the same thing. I have received my points!

We made a reservation 4 months prior to the reserved date. Apparently Best Western sends you one confirmation the day you book the room, but nothing after that. So from April to July 29th, we hadn't received one single confirmation or reminder email. I didn't even know we had a reservation there until I was checking my bank account one day that I noticed a charge of $134 from a Best Western in Dinuba. I thought my credit card had been stolen!

The worst experience you can imagine AFTER our stay. I booked two rooms with Booking.com, provided the documentation when checking in and was told they couldn't find it. The gentleman Brian, the manager at Carolina Beach/Wilmington says "No problem, we don't have those rooms available but I will honor the price and give you two other" (lesser value rooms). Great I thought and then the bill came. They charged me almost twice the price. I called without a response and sent numerous emails where only 1 had a response with foul intent. I tried to contact general customer service bc I have EVERYTHING in writing but was told, I stayed so I had to pay. My printed documentation meant nothing and my card was charged almost double. Extremely poor customer service, a dishonest hotel manager and poor corporate protocol results. I will never consider staying at a Best Western again and would never recommend anyone.

My husband and I got into Bryson City, NC at about 1 am. Upon check-in the clerk explained that they have a pet policy. My husband asked if that included service animals. The clerk assured him it did not and had him sign the paperwork stating as much. The next day my husband received a phone call from the hotel stating they were charging us for the pet in the room. We explained that we have a service animal and got her email to send proof. Here is the response email we received. "You never said anything about a service animal and there is nothing in the comments. Last I knew was that you told the desk clerk this morning that you didn't have no damn dog, so if you had of told us a check-in that it was a service animal, none of this would have ever happened."

The guy working at night Larry was not helpful and confused the situation at hand further than needed. Then when the person arrived that I had an issue with their reservation he told her all about it which was no concern to her. We requested a Handicap 2 Queen room when we reserved the room and to our surprise that hotel does not have one and no one contacted us so we could book somewhere else. My husband who is in a wheelchair had to go downstairs to use the restroom for that day and night. Also he got into the bed and struggled to get out because his wheelchair could not fit between the beds. Once he finally got back into the wheelchair he would not go back into the bed in fear he would not be able to get up.

Thought I had booked a nonsmoking room. Got in at 10:30 PM and all they had was smoking. Was told I would get a refund and they helped me get another room at the Days Inn. Got my credit card bill and did not get credit. I called and they said it was my mistake and since they could not book the room to anyone else they decided to not refund my money. Would have been nice to know that night so I would not have paid for two hotel rooms. Never stay at Best Western without getting everything in writing. Better yet do like me from now on, do not stay there ever again.

I checked into Best Western Hotel in Sharon/foxboro last night July 19th. I'm at desk come to find out why I never got a confirmation email is because they split my name wrong. The woman I made the reservation with months prior told me my card was charged in order to hold the room so never getting an email to confirm this. They told me at the desk that they would never charge my card to hold a room so I need to pay at check-in which I did... again. Then 10 minutes in my room front desk calls me to tell me my cards declined which is impossible because I have funds in my account. So, now I have to take time away from getting ready to call my bank which said that transaction never went through, which means front desk messed up... again!

Finally, after few weeks, Best Western made me an offer. Not the hotel but Best Western company itself. So if you have a problem with a hotel and the manager does nothing for you, send your complaint to Best Western directly. If you disagree with the offer don't be shy and ask for something you're satisfied with. Best Western offered me $35 on my next stay. I refused and they offered $100 which is a lot better and appreciated. So I want to thank Best Western (but not the Capuleti Best Western in Verona (Italia) which is not a hotel to stay).

I am sending a copy of my review that I sent to Tripadvisor. The hotel is really nice especially staff. We would specially like to thank to the general manager Mr. Gregor ** and the manager of the restaurant Slon 1552. We would like to thank to wonderful staff for making our stay in Slovenia memorable every time we come. Staying here for a week or two once or twice a year is our favourite time of a year. I believe you cannot find a better four star hotel in Europe than Slon. Kindness and hospitality are a trademark of Slovenia but in Slon you can experience more than that. We always stay in the corner SUITE that is very large and consists of bedroom and separate living room, each one with a television. There are two tables, a desk, a counter for coffee time, a sofa bed and many places to sit; big enough to have a big party!

Absolutely, the worst and nastiest hotel experience I have ever had. We arrived in Snyder at 1 am, exhausted. Check-in was pleasant and Rachel was friendly. But, upon walking into our room, we were greeted by hundreds of dead bugs all over the room! If it hadn't been so late, we would have quickly exited and gone across the street to the Holiday Inn Express. Instead, we spent an hour picking up dead bugs because we were desperate to get some sleep. As we picked up the bug carcasses, we noticed a lot of dirt and filth around the baseboards. If they had vacuumed recently, they sure as hell didn't do a very good job.

There were bugs in the beds and on the walls of our room. Due to no occupancy, we had no choice but to pack up. After an hour of complaints a new room was finally offered to us. I could not be more disappointed in our experience.

My experience was horrible. First of all the hotel was called OCEANFRONT which is very misleading because they have a second portion that's connected that is NOT oceanfront whatsoever. The room smelled like old corn chips (feet), the tub was clogged, then we switched rooms that had dirty towels in them. The staff was rude and very unprofessional (ghetto). The room was $180 but in all actuality really worth $18.00. I will NEVER stay there again.

On 3/1/16 I traveled to Vallejo, Ca to have warranty work done on my car which I was not able to accomplish until the next day. I stayed at Best Western Cordelia Inn in Fairfield, Ca. went to the Best Western Lobby the next morning 3/2/16 and retrieved my receipt. Had the needed work done on car 3/2/16 and went on my merry way. My problem is that as my wife was cleaning out the car the other day when she came upon my Best Western receipt and lo and behold the receipt states that there were 2 guests. There was only 1 "myself". Needless to say she is not happy and my marriage is in the balance.

The toilet didn't work and the whole grounds was eat up with ants. If you walk your dog on any of the grass you will get bit. I got bit by ants and so did my dog. Don't know if I will need to take her to the vet or not yet... I told the lady at the front desk but she didn't seem to care... I will never stay here again. I would sleep in my car first... They were the small ants I think fire ants but they bit hard.

On June 24th I graduated from college at 51 yrs old. Thought it would be nice to go to Seaside Oregon and stay at the Best Western. First they gave us the wrong room but did not tell us so we unpacked and went downtown for a few hours. When we return are card key does not work, then I notice a note on the door that says "come to front desk". We go down there to find out that they gave us the wrong room and that they let the other people into the room where our phones, camera, truck keys and my purse was in. The threw all our things on to a cart and took it to the lobby. I found some of our things in my purse which means someone was in my purse. At 7pm we get into our room with our now cold dinner. Then at 1am fire alarm goes off. NO STAFF to be found and we were on the 5th floor helping 2 ladies who had canes to get down and outside... False alarm. OH, we got a free breakfast.

My husband and I booked for one Saturday night. We could not make it due to a family emergency. We called and cancelled and were still charged the room. We never received a confirmation email prior like we were told we would. We called our bank and found out they charged the card before we even cancelled. They weren't suppose to charge until we checked in. Asked for a refund and we were harassed and I even told them we did not authorize them to take the money. They did not care and started to harass and said, "Oh well, we have your money now." Mind you they didn't know if we were really who we said. They never saw identification. Trying to get in touch with corporate today. NEVER again! Plus it would be considered fraudulent!

I was recently staying in Room 208 on Saturday, June 25th with my friends and some family for the weekend in Luray, Virginia and we needed our blanket washed and the housekeeper who didn't have any name tag but she's described as short brown hair girl with glasses and she was very snooty to us. She acted like she was disgusted with her job. She wasn't very polite and she never did return our blanket to us all night.

I booked our trip through Expedia. It showed us a lobby and the rooms. I did not do my homework well. When we showed up, all we saw were people hanging over the railings of an exterior walk up. Had I known this I would never have booked this place. In Asheville NC, you must have a reservation, without one you will be sleeping in your car. I was unhappy to say the least and the girl at the front desk treated us with total disdain. I am sure rude was her middle name. We stayed because we had no choice, college orientation was the next day. It was very clean and there was no evidence of any type of infestation. But on our last day there we returned to our room with some takeout to find someone had been there. The furniture had been rearranged and the small table and chairs had been removed and a recliner put in its place! We were horrified. Our things had been moved also.

My husband and I were at the Sarasota Siesta Keys Gateway Best Western. Did not sleep, the objective was to stay and relax 2 nights. After calling the night clerk after 1 to report getting bite by mosquitoes. I took a dim view of him touching the bed linen and saying just a mosquito. When I pulled back the linen to sleep, it was dark, I got bite. After that deliveries to the adjacent Carrabba's were made at 4 am on loud talking, no way to sleep, others in the area were shouting and having a good old time. All within my comfort zone. Isn't there an ordinance about this? Manager wanted to give me Reward points. No thank you. This place needs review!

My company that I work for set up the room reservation on Expedia. When I got there they told me it was a 200 dollar deposit. I've stayed in a lot of hotels. Never has any of them asked for a 200 dollar deposit. I've had 50 dollar but most charge 25. Because of this Best Western is removed from our acceptable places to stay list. By the way our room only cost 137.04 less than the deposit. NEVER AGAIN!

I stay here around 12/20 stays a year. The management is so bad. I now will never stay here again. I tried to do everything Jennifer the manager ask me too. Booking rooms, two credit cards, 48 hr notice of cancellation, and they still charge the wrong card almost every time. Stay in Best Western 200 nights a year. This is by far the worst one I ever have stayed at! But that won't ever happen again! I will sleep in the street first!!!

The manager, Nacho ** and his assistant Tiffany, are dishonest. When I stayed there on the nights of June 3 and June 4, 2016, I was carrying a large amount of cash and thus requested that they keep the custodians out of my room (there was no "Do not disturb sign" available in the room for me to post on the door, perhaps by design), which they assured me they would do. However, when I returned from my morning tasks, I discovered that, contrary to my explicit request, my room had been entered by their housekeeping staff and cleaned off $100 in cash.

I wanted to reserve a room for my granddaughter's wedding in Sooke, B.C. and so went online to do so. I thought I was on the direct line to Best Western and to my consternation, was immediately transferred to Reservations.com although this was not evident. I made my reservation and to my surprise I received an email back saying it was in American dollars. I tried to email to cancel my reservation only to find it was not refundable. I tried to contact them by telephone with no success.

After a horrible experience with another motel chain, George at the front desk of Best Western Plus was incredibly helpful with reservation and third party billing for my son and fiance visiting from Kansas. Reservation one hundred percent complete in ten minutes. Thank you.

Had reservations for two nights at Best Western Plus in Lake Charles, LA. The baseball team we had gone to watch won on Friday and were scheduled to play Saturday evening. Friday night asked desk clerk if I could extend my stay until Sunday morning. She looked on computer and said "your checkout time is 11 am Sunday."

My experience with Best Western hotels Gardena has been a tragedy today 5/13/16 5/14/16. Upon calling to verify if a room was available, Eduardo answered and I inquired about availability. Ray the manager was in the background screaming and listening to the conversation. I asked if they had rooms available and I was immediately told that they were sold out. I was simultaneously online and was able to make a reservation for today. Upon arrival they stated that the only rooms they had left was 4 accessible rooms.

The management for this hotel are horrible. Kenneth ** agreed to send a cancellation letter to my bank concerning my debit card. There was a authorization charge of 76.88 then two days later I was charge 153.00. Kenneth ** is rude and difficult to deal with. He gave me such a hard time. My bank talk to him and explain what was going on but the situation still haven't been resolve because he never sent the cancellation letter to the bank. He was suppose to email me to confirm he sent the cancellation later. When you stay here, your card will be over charge and this Best Western will not try to fix their error.

Pretty Nice rooms. You can hear everything in the hallways. The maids don't do 40% of their jobs. WEAR YOUR SOCKS! I stayed here 2 weeks and noticed every time I got in the shower my feet were BLACK! I requested the sheets were changed a few times and it didn't happen. Nor the pillow cases. I hope they did it before I got there! One of the times I had it cleaned, the garbage wasn't taken out even though I emptied them and put them next to the cans, and when I got back in the room the garbage was shoved in a CORNER? Umm? I pretty much did the work for you and you couldn't PUT IT IN YOUR TRASH BIN?! Beds are huge, double queen, looks pretty much the same as king to me. 7 out of 10 in my experience of noise hotels. A lot of kids this time I'm staying. Can hear them crying and talking in hallways pretty easily. And people talking in the hall wall in general... =/ The half wall in this hotel helps with noise from hallway a little.

Our stay here was very pleasant, the staff in the lobby were very friendly and helpful. The room was very nice and clean. I loved the stress relief soaps, lotion, shampoo, and conditioner. Mmmm so relaxing. They also had a little Keurig coffee pot in the room. The comfy bed was wonderful after traveling all day. The beds at Best Western's have never let me down. It's what I look forward at the end of the day. Great experience.

One of many hotel chains I use, Best Western has a Rewards Shopping site. Well on February 2 of this year I used points to order an iTunes gift card. The claim is that it'll take 4-6 weeks to process your order. Two months later I called to check of the status of card. They said "we'll call you back within 3 business days to let you know." Now three weeks later I called them and they're saying the card was mailed out just two days after the order and if the USPS lost it there's nothing they can do. Not one mentioned this when I called three weeks ago. Buyer beware, the whole thing sounds fishy!

I checked into hotel on Broadway in Chula Vista, California. The bathroom shower had peeling paint, dirty shower and black mold above the shower door and at $80 a night this was a disgrace. Pool was dirty - leaves all over it.

Last week I made reservation for next month May 19, 2016 in this hotel and today I called the hotel to cancel it due to my flight for May 20--cancelled & I only found out yesterday... I know that my reservation is non-cancel but that's why I still called them to work with them & let them know the situation... I was hoping that they will consider their customer's situation since my reservation day is still 3 weeks away but the lady said she cannot change it because it's locked-up already. I mentioned to her that I had the same situation last time, same best Western hotel diff. city (non-cancellation room) but the personnel on the past hotel I made reservation was able to help me & cancelled my reservation - refund my money...

Beware using Expedia to make reservations at Best Western. Best Western requires 48 hours for cancellation when the reservation is through Expedia rather than the usual 24 hours. My stepmother died on April 1, 2016. A memorial was planned for her in Grants Pass, OR, on April 9. Using Expedia, I made reservations for 2 rooms for 2 nights (April 8 & 9). Our family decided to delay the memorial because my stepbrother is not expected to survive much longer with cancer. On April 6, 48 hours before the reservation, I attempted to cancel the reservation.

So me and my kids stayed at the Best Western Hotel in Garner NC for two nights and we really enjoyed ourselves there. The staff is wonderful. My kids just love them and the hotel is very nice and very clean. The breakfast is good and if you don't want to eat there you can ask the staff where is other places you can go eat and they will give you the best restaurant to go to so I say if you ever near Garner NC or you want to get away from home the Best Western Hotel in Garner NC is the best place to go.

Because of the remodeling, the breakfast was moved to a guest room which you can imagine was a joke.

My family and I had to go to Orange County for a funeral. So I bought through Best Western, knowing that if the room was cheaper through somewhere else, they would guarantee the price and refund the difference. Well after I booked my mom sent me a screenshot of the room being $50 cheaper (BW price 149.99, Expedia price $97) on Expedia. I did their claim form and stated that. Their customer relations employee denied me because the Expedia price changed to $102 overnight, well it's still cheaper so I asked what's the issue? She then replied with a different excuse saying there are no rooms available on Expedia, so then I sent a link and said, "Yes there is." She then delayed some more and each time the Expedia price kept jumping, after 6 hours of our original email exchange the price reached Best Western's price.

I have used this hotel enough to earn over 19,000 reward points. I would use the one in North Little Rock, AR while on military duty because of closeness to base. This past weekend I had room reserved for Saturday. I was not able to make it or cancel reservation because we were in the field. Since I did not cancel reservation they charged my card for room rate. They would not reverse the charge and return my money. Best Western is not military friendly and do not support US. I will not never stay with them again. I am very dissatisfied and hurt because I believed I had earned more respect because I only stayed while on military duty. I WILL NO LONGER PATRONIZE BEST WESTERN.

I've stayed at this hotel many times since 2009. This morning my work conference was delayed so I asked if I could check out at 1pm instead of 12pm. Long story short I was on my boxers about to get dressed at 1:20 when the manager Nader knocked heavily on my door and asked me to leave. I told him I was already getting dressed and would be out in 10 minutes. He stood outside of the room, would not leave me, close the door so I could finish getting dressed, and kept asking me if I was done over and over.

I pulled over in a parking lot between a restaurant and Best Western in Patterson, CA at 10 pm at night in order to get my bearings and use my smart phone to map me a new route. I had been diverted from my normal route home because the road was underwater from a flash flood. While mapping my new route home as well as trying to figure out where I was, a man banged on my driver's side window with a metal object and ordered me to roll down my window. He, at that time did not identify himself and scared the hell out of me. He proceeded to ask me if I was a hotel guest and if I was to leave immediately, and that he was hotel security.

Do not stay at Best Western Hotels! Bed bugs in my room crawling on the pillow I was laying on. Attendant gave me another room and the thermostat was broken. To my surprise another coworker had the same complaint. They should not be allowed to accept corporate lodging cards. The workers were very inconsiderate and they knowingly continue to rent these bug infested rooms. Location: Breezewood, Pa.

We come to your Coon Rapids location on a regular basis. Every time something is wrong with our room. Simple issues, bath towels, hand towels, Kleenex, Internet, no vacuuming, no dusting, missing lamp, missing end table, missing coffee, burned out lights, locked out due to dead batteries, missing curtains, missing bedspread, missing "do not disturb" signs, food missing for breakfast, icy sidewalks, and the latest was a call from a GM who sounded intoxicated offering us a free stay. We don't want anything free. WTF! Just good service. Fire this management and find someone who knows what they are doing. Good luck! We are done after this stay!

Best Western in South bay in Lawndale calif, South horrible customer service, A lady had flicked her cigarette on my head from the 3rd floor which was a non smoking area. Housekeeping kept a tip, I had given her $20 so she could clean my room and then never did, and denied I gave the money. This establishment has poor customer service and still has not resolved any of these issues. I don't recommend this hotel.

My personal work computer inside a laptop carry bag that had money, work documents and my laptop was stolen from my hotel room. I have made all the necessary reports and notified and reported to the police. They have all the reports needed. They have communicated with me. I told them, "how can this happen when they had just changed their security door systems only 3 weeks ago." This logs who enter in your hotel room and uses their security key to enter. It was stolen from the room. I have expressed my concerns about their safety and protocol. I do want to be reimbursed for my damages. They indicated that they send it to their corporate offices and they handle these types of incidents with their patrons. I want to know how long it takes, and how they can make me feel secure in their hotel again. I have been at this hotel since Sept. 2015, working in Hawaii. I am still here working, but feel very violated.

On an emergency road trip to Louisiana I booked a room with Best Western in West Monroe, LA for my children, husband and mother-in-law. I was very pleased with the rates, the size of the room and the friendliness of the staff. The entire experience was quite pleasurable until we left...then the nightmare began. We checked out Monday 2/1 and by Saturday 2/6, I noticed my children scratching their heads incessantly. When my children returned back to school that following Monday (2/9) within hours the school had called to alert me that my children had lice! I was livid, because in the back of my mind I thought that, but I didn't want to believe it. I actually contacted our pediatrician to confirm the time frame of contracting lice and it becoming an infestation/irritation, her reply 5-7 days.

I am a physically disabled vet who has limited sight among other issues, so I have a service dog who recently stayed at a Best Western in Columbus, Georgia on 2/6/16. I notified a worker at the hotel of my room number and informed her that the back splash in the back of my wall was horrendous and had black mold all over it. She told me that they would have it cleaned, but when I came back to the room later on that evening it wasn't fixed. Because I have suffered from black mold poisoning before I refuse to take a shower or bathe that evening so it was a major inconvenience and I checked the next morning. I took pictures and then I called the corporate office in Phoenix, AZ, But I NEVER received back from corporate so I'm wondering if they really care about customer complaints!!! I have always used Best Western in the past, but if this is the way they treat their customers, I will look for alternative solutions in the future.