Best Western Hotels Reviews

Fortuitously, I checked with the reservation desk before we arrived. The original arrangements were made thru the 1-800 line, but the printed confirmation was wrong. I called again to straighten it out and even tho the confirmation was corrected, I decided to check with the hotel itself. The reservation there had not been updated to the correction. Straightened it out with the desk clerk over the phone. Everything was in order at check in, but on Day 2, I was locked out of my room because they enforced the original, incorrect reservation. None of it made sense. On the bright side, the woman who ran the breakfast bar was one of the hardest working and most pleasant hotel workers we had ever met. She should be running the registration desk, not relegated to kitchen duty.

I’ve been going to Best Western hotels for years and for the most part every visit has been pretty good. The last few times that I stayed with them was at the Best Western Plus Cary Inn - NC State on Walnut St. The night staff didn’t want to get me more blankets and towels for my kids, the room smelled of mildew, and I requested a mini fridge to put the kids' milk in but I didn’t get it until the next afternoon. SMH. I was utterly surprised about my experience there. Then a week or two later I try logging on to my Best Western account to make another reservation in the future, but I couldn’t log on. Turns out my account was randomly selected and put under review and now it has permanently been deleted with no warning or explanation. I was just told that the account was randomly reviewed and deleted. I will NEVER bring business back to Best Western and it saddens me that they actually just delete accounts for no reason.

I had the pleasure of staying at the Best Western in Waterboro SC a few weeks back. I cannot say enough about the wonderful friendly staff. We arrived late around 10:00 pm the evening of the reservation. Night clerk could not have been nicer. Both rooms were ready and she explained about the breakfast the next morning. Good night sleep on the first floor was a little surprised as I was sure we would hear the traffic. We did not. Then at breakfast we meet the best most efficient friendly hostess for the breakfast room. Her name is Joanne **. This woman made you want breakfast. Could tell she loves people and her job. She even went as far as made me a BW Waffle.

We love Best Western and have been rewards members for years. Although it has been a mystery as to how to use our points till now. We called the Piedmont, NC. hotel on Oct. 18th and finally after 4 years we were able to use our points for a very nice room. Nice person at check in and great breakfast. We noticed when we reached our room that across the hall was an electric cord going from one room to another. When leaving the next morning we stepped into hall and the rooms across the hall were being opened up and hot steam came out. I asked the man opening the door if it was for BED bugs and he said yes but that it was regular maintenance preventative. Needless to say when arriving home I undressed in garage and washed everything in my suitcase as well. Very scary. Is this indeed new maintenance procedure? Or should I be concerned that I may have brought home bedbugs?

Arrive Friday 12 Oct. 2018 for an ADA room for 2 nights. We were advised the elevator was broken and would not be fixed until the following week, and if we wished we could cancel without charge. They also informed us all motel/hotels in the area were fully booked. I checked 3 or 4 and they were fully booked. I was offered an $18.00 a night discount. ($99 instead of $117 a night). They are an 80 unit motel with 2 ADA rooms. Ours was on the 3rd floor with no elevator. The stairs at one end of the hall (closest to our room) was NOT ADA COMPLIANT, it had carpet for the steps and only had a handrail on one side with rough stone walls, where any slip, trip, or fall could be very painful.

I very seldom have any issues with Best Western hotels, but I am compelled to report this matter for the sake of the consumers, Best Western and its reputation. Recently 9/7—9/9, my wife and I, stayed two nights at Best Western Plus Colony Inn, 3600 El Camino Real, Atascadero, CA. 93422. On arrival in room number 229, as we were getting settled, we were disturbed and alarmed to find a used condom wrapper in plain sight next to the nightstand. We began to wonder if the rest of the room was clean, which it appeared to be. So, we graciously dismissed it as an apparent oversight of the housekeeping personnel. We immediately took the used condom wrapper to the lobby to report the incident to ** at the front desk who was surprised and offered us another room which we declined, because he specifically gave us that room for its quiet location.

Worst example of Best Western Hotels that I have ever seen in my life! The whole hotel is a construction site! This hotel should not even be open to the public. It’s dangerous and very inconvenient. Only one elevator works and the whole parking lot is filled with building materials. Worst hotel experience I have ever had! I would not stay here again if they were giving rooms away free! Makeshift front desk that is a joke! Why would Best Western allow this?

enitta ** 1/5. 3 minutes ago on Google. I have never had such a horrible experience in my life. I checked into Sherwood best Western at 6 AM Friday morning. They told me I was not to check out till Saturday morning. I ask her three different times to make sure I heard correct. Checked in around 1pm that friday, called front desk and ask how to call out locally. Manager started chewing me out. I hung up the phone. I don’t pay $89 to have a manager yell at me.

I called the toll free number to determine how many points I have on my rewards account. I was greeted by a lady (I'm being nice when I call her a lady) named Farris. She asked me several question for security reasons. When I refused to give her my phone number, she stated she would not be able to help me any further. I told her I did not want them to sell my info, so there has to be another way to verify who I am after asking me my full name, e-mail, home address, where was the last place I stayed. Now keep in mind I travel 45 weeks out of the year. So to remember where I stayed last?? Really??? When I asked for a supervisor, I was told she would give me to a supervisor. I told her I would call right back and ask for a supervisor that way or better yet would it be better I called the CEO. She laughed and said hold on... Farris desk partner got on the phone and she gave me what I wanted to hear. I hung up.

I have been a BW Platinum customer for 5 years. I travel 21 weeks out of the year mostly for business. I decided to book a personal trip for Labor Day this year. The hotel was 440.00 for two nights. Don’t normally do this but decided to check out Travelocity. Turns out the same hotel was being rented for 240.00. I called BW and told them I could book the same hotel for ½ of the rate. Their response was, "You should have book through them." I feel they have no loyalty to their customers or they would have offered a competitive rate. Why should I pay more just because I am loyal to the BW brand?

Best Western Junction, Texas - I used BestWestern.com to book the hotel. After a marathon drive from Southern Colorado I arrived at the hotel - to be informed that they do not honor reservations made over the chain's website... "I should have called them!" How was I to know these country bumpkins don't know how to use the internet? I've elected to cancel my Best Western Gold Card and not use this chain in the future.

My wife and I were on vacation earlier this year and were trying to find a hotel in the Daytona Beach area. We started the search online and found availability in the closest Best Western Hotel for $66. I put in my credit card and reserved the room for $66 charge. When we arrived at the hotel we found that there was a $33 service charge added to the bill. I was not aware that the reservation was hijacked by CCI HOTEL GUEST RESERVATIONS. I could not find any information regarding this company online. Since I agreed to the charges, my credit card company would not stop payment to this company.

My husband & myself along with my brother in law who had his own room stayed at this location (Best Western Plus Huntersville, NC) from 7/21/18 -7/25/18. Only once was our room cleaned the way it should be. No vacuum, No Shampoo or soap. The king size bed was hard in the center and soft /lumpy on both sides, My brother in laws room was the same. The garbage outside by the back door was not emptied once and was overflowing onto the ground with odor. The girl working the evening shift spent her time eating grilled food with her male friends in the breakfast area (the men were drinking). The only good thing was the woman that took care of the breakfast, Theresea. She went above and beyond. Friendly making sure everyone had what they needed and even took our garbage when we were done and a very clean area. She should get a raise!

So we stay here often when we come to visit family! We continue to stay here because the rooms are always clean and service is great!!! Sadly tonight when we complained about our neighbors smoking weed and the bellman even agreed nothing can be done about it!!! Seriously! It’s against the law!!! Very disappointed!

I made a reservation through Priceline and paid in full prior to arriving. The lady named Taylor at the front desk in the Homewood, Alabama location, of State Farm Parkway would not let me check in with the passbook ID I have on my phone, which is state verified, nor would she let me give her a paper copy they sent me online when I originally ordered it. This was the last $100 dollars I had to my name. She then refused to give me a refund for the night's room I already paid for. It was extremely hot outside and I waited in the lobby trying to figure out what to do while she continued to press me as to what I was going to do. I'll never stay with or recommend this hotel to anyone. I am disgusted with such horrible service.

DONT STAY HERE! (Pontoon Beach Illinois) Their front desk was so disorganized. They were sent some paperwork they request from me prior to my arrival. So I sent it days ahead of time, So that check in would go smoothly when my fiance got there ahead of me. When he got there no one had knowledge of anything. Eventually after calling & questioning it suddenly it appeared. They refused to give me my preference of room. 2 double beds was the request. They would only give me a king. The manager Vicki made it clear to me that I was being punished because I booked through Priceline. Instead of them directly. It was not sold out! They had 5 cars in the parking lot. I would never recommend this hotel to anyone! You have been warned!

Montrose W Ave - The supervisor had me and my children forcefully removed because of a shoe policy in the dining area where no signs were seen just word of mouth. Police were called. I have never been so humiliated and embarrassed in my entire life. The supervisor called the police again on me The next day. Said I was harassing the business by calling to speak with the manager, not one time did the supervisor ask for my name when I called to speak to the manager.

We made our reservation 4 days before arrival, I called the 800# to set our reservation for 6/22 & 6/23. Nowhere does it state the hotel is going through renovations, in fact it wasn't added to the website until I mentioned it in my complaint. The Sales Manager & Hotel Manager want you to know the renovations of the rooms were done in December - but mind you, the sink to wash your hands is in the bedroom far away from the toilet area - I only know because we went to look at the room to make sure it was large enough for the 3 of us.

Travelers Beware. We made a reservation early Tuesday morning with the Best Western Hotels for a king size bed, pull out couch, and pet friendly room. We were traveling to Michigan from Connecticut with a 15 month old baby, a 15 year old child, and a dog. We received a phone call as we were walking out the door that our reservation was not available, and their establishment could only give us a non-pet friendly room with a king size bed, a desk, and chair. So our dog can sleep where? And our son can sleep in a desk chair? Stunned we contacted their corporate office only to receive empty words of apology and a bonus $25.00 voucher. How generous of them!!!

Nasty disgusting BED bugs are my mother UP. I told her not to stay this hotel because it was dirty. The last time I went I refused to take off my shoes but she convinced me that they remodeled. Well of course they did remodel but only the lobby and decor apparently because my mom or are UP badly and then had to argue with the rep. I hated this stay first of all because the representatives were checking my kids arms to be sure that they had on wristbands in the pool. It is never that serious especially when you have bigger fish to fry like those bug bugs. I've always loved Best Western and have been a rewards member for years. It's the main place I would stay and refer others looking for quality hotel with good pricing. That is now over with. Your brand is now trash to me. I'm so glad I won't be stay in with you all on my Kentucky trip.

Booked hotel thru Hotel.com looking for pet friendly. This hotel was listed so I booked for 1 night. Had to prepay for room. When I arrived for check-in, I was told no pets allowed. The front staff reluctantly allowed me to stay knowing I could not get my refund back at this point. They put me in an all handicapped room which was ridiculous as the shower curtain could not close because of a permanent seating structure attached to the tub. I am not handicapped. To my surprise there were doggy stations on the premises so it was contradictory to what the front desk told me.

My husband and I checked in to Best Western PLUS on May 27. The next day our room was not touched, (waste paper cans not emptied, no fresh towels, bed not made). The same day there were children laughing loudly and running around wildly, hopping up on the reservation desk, riding a scooter in the lobby area, and going into rooms with the housekeeper. The next day a child was seen lying on the clean towels on the linen cart! These were undoubtedly children of the housekeeper. I reported this activity to "Nick" who was most helpful, apologetic, and got us clean towels, fresh garbage bags, and said he would "take care of the problem". If it wouldn't have been for him "bending over backwards" to help us, we would have refused to pay our entire bill. (We had reservations and stayed for 2 nights.) We decided we will never stay in this motel again, and perhaps will not patronize Best Western motels again. Folio # ** Room # 215.

Best Western Hotel Monmouth Junction, NJ/Over-Charged (TWICE). 1 Princeton, NJ, United States. Contact information: BestWesternprincetoninn.com. We are platinum rewards members and have been staying at Best Western Hotel located at 4191 US-1 Monmouth Junction New Jersey, since May 4th 2018. We came back here because we have always had a good experience here. The staff knows us, the breakfast is good, and it is a generally safe environment. We returned even though we were wrongfully overcharged in the past. On Wednesday, May 23rd 2018, I returned to my room to discover my key was deactivated. I went to manager **, he took 30 minutes to do what other staff members did in mere seconds.

My husband and I checked into the Best Western Plus Airport in Shreveport Louisiana this past Friday on the 18th of May as we were attending a concert that evening. Check in with no problem. In fact they gave us a room upstairs because it was already available. The problems began when we got into the bathroom smells like urine, after having looked around I found out why, the toilet had a significant amount of urine on the bottom left and right side. And it look like it had been there for some time. We went on to the concert that evening, concert let out at 10, we returned around 10:30 back to the hotel, only to find there were no parking places!

Ok let’s start from the beginning when I actually thought this hotel was going to be great... Started off with a couple calls to the hotel front desk where I spoke with a very nice young lady who lives on island. We talked about early check in and late check out times and I told her I would call back regarding booking. A couple hours later I called back to book and she asked me about being members or triple A members and she said she got us a great rate of $108 a night. I said, "Wow that’s good, what about taxes?" She says, "That’s included!" She then said, "Yes it’s a good rate considering it’s peak season and rates are normally 170 a night." I agreed what a great rate, she went over personal info and got my credit card info and confirmed the nights and we were done.

I had a reservation for a weekend while the Tulip Festival was going on. My son is getting married that weekend, and the minister was coming from out of town. We reserved the room for her - we live in town. The minister cancelled four days before the wedding, so I tried to cancel the reservation for a day that should have been very easy for them to fill. They stated that they were very strict on their no cancellation policy, so I asked for it to be commuted to a credit for use at a future date. They refused, telling me that if I couldn't use the reservation, I was out the $217.00.

I live in out-state Minnesota. Some times I work in the Minneapolis area three hour drive away. April 12th 2018 I checked into Best Western Eden Prairie Inn with reservations for two nights. The room appeared to be clean and in good order. I personally have a problem with the tiny pillows they supply but I was able to get some sleep. The morning of the 13th I proceeded to take a shower the fiberglass tub/shower. It had no rubber mat in the nor anywhere to be found. Sure enough when attempting to get out I slipped and hit my head on the wall and tub. While leaving that morning I informed the front desk.

I booked two hotel rooms at the Best Western at McCarran Airport in Las Vegas on October 6th 2018 but for some reason on the booking form the date was changed to May 1st. I called the hotel twice to ask for a correction to be made and offered to pay for any difference but the manager would do nothing to help me.

My stay here was on March 7th 2018. This was a really good one cause we stayed only for a few hours. We checked in late but that's good. Then on the 12th we went and checked in late again. This was at 1 am. Now I'd think with a fully booked hotel I need my rest and get going the next morning. But now 1 am going into the room there was used silverware on the table and lights on. Just walking in I felt is don't feel right. We called front desk. The woman there was awesome. She came took it out and we agreed that would be it but, that was just the beginning.

The Roanoke Rapid, NC location was easy to get to from 95 N or S. We have stayed at this location about 6 times. The hallways can be noisy at times and the toilets are low. They are elementary height. But the free breakfasts are pretty good, about what you could expect at 2.5 rated hotel. The staff both front desk and housekeeping have been very good as well.

Oak Meadow Inn in St. Helens, Oregon - I had stayed at this motel a few years back for a week and was very happy with it so when I had to be in St. Helens again on business I booked a week at the motel. My second stay there was a disaster. The motel was doing renovations so there were cable and lights in the hallways day and night. The water was only lukewarm and three different times this was brought to the attention of the front desk with no lasting results. The breakfast bar was shut down on 2 different days due to an electrical problem with the hot bar. The hot tub was non-functional and this was a true disappointment as I booked this primarily because of the heated pool and spa. A very negative experience and I would not recommend this motel.

Best Western in Amarillo, TX, Santa Fe was the worst experience in a hotel. My husband and I arrived late evening. Sink was stopped up. In the morning toilet was stopped up. Employee at registration desk said, “No other available rooms.” Had to use bathroom, which had a hole in the wall, next to registration desk. When checking out, "Earl", said he would give us a 20% discount. While driving away I looked at the receipt. We were given a 10% discount.

Very good experience at Best Western Hotels El Paseo, Texas. They accommodated every need with a happy face. Breakfast there is free and was very good. The waffles were tremendous. Check out was quick and easy. We made reservations early and coming back on the road that day with no problems.

Their all over the usa and it's ok place to stay. I had good ones and bad ones. We had discounts on the account and the bad ones didn't recognize it.

They gave us a discount because we were there for a doctor’s appointment and surgery stay. Very nice lady at front desk to help check us in. We had very nice stay at Best Western Hotels Oklahoma City. They were very helpful and kind. Also clean room and bathroom.

Best Western Hotels 77 Market St. Wilkes-barre, PA. Friendly staff at front desk and clean rooms. Nice breakfast. Enough parking. Housekeepers were a little loud though and I complained a lot. But I would recommend staying here to friends and family. Quick walk to town. Stores, restaurants, public transportation, movies, colleges all close by.

The room in Best Western Seward was stuffy, outdated, and overpriced. I was extremely disappointed because I had experienced excellent quality in Best Western in the lower forty-eight.

Diligence and Effort of Staff - I was forced to live at the Best Western Durham for almost 6 Months and was so impressed by the staff and their tasteful decor, I had to tell people, so I searched for a venue to review them. Félicitas was a joy to see every day and did a fabulous job keeping the rooms clean. All of the women on the cleaning staff and laundry staff were just exceptional. The hotel always smelled fresh and was well maintained. Charmina and Monica truly went out of their way.

Best Western Hotels Boston has excellent price and room. The amenities are comparable to other chains. Best Western took over the niche that Holiday Inn used to occupy. They have properties throughout the US as well.

Best Western Hotels are in different states. They are great always. Very nice, clean, friendly, great beds, fair rates. Try to stay at a Best Western because we know what to expect and have not been disappointed over the years on our travels at different states. I would recommend a Best Western Hotel.

Clean rooms and friendly staff in Best Western Hotels at Ft. Lauderdale FL. There's a combination Safe in room. You can relax poolside even if you don't get wet. Easy to visit with friends without loud noises or large crowds. Breakfast not bad and it’s free.

I really expected better for what I paid. I stayed at the Best Western on State Farm Pkwy for 2 nights. The first thing I noticed as I entered the room was the couch. The couch had a dirty look to it, and it had holes all in it. It appeared that it had a stain on it that someone tried to remove unsuccessfully. I woke up the first morning and attempted to make some coffee to no avail because the coffee maker in the room didn’t work. The door to the closet was broken and wouldn’t shut. My card key wouldn’t work two times because they deprogrammed it for some reason, so I had to take it back to the front desk each time. The girl who checked me in on the first day seemed pleasant, however she was the only one whom I dealt with who was. I usually don’t leave reviews, but this was such a bad experience that I needed to vent (and hopefully save someone from experiencing what I did). I can’t imagine staying at another.

February 2, 2018 I checked into the Best Western Greenville Airport for the specific reason to take the shuttle in the morning to the airport. As I often do when traveling and I have an early flight. I told the clerk at the front desk upon check-in that I would need to be on the shuttle in the morning. She told me that it leaves at 6:00 am, and to be there 15 minutes early. I thought this would be OK, since my flight was at 7:30 am. Saturday Feb 3, 5:35 am I went to the hotel lobby. I told the clerk at the desk that I was there to catch the 6 am shuttle to the airport. She said, "You are not on the list." Without an explanation of what that meant, I said, "I need a ride to the airport." She repeated, "You're not on the list." She then showed me the list and said, "See. You're not on the list." She continued with the attitude that it was my responsibility to be on "the list".

I went a ten trip to the East Coast with my daughter and my niece starting in PA. and ending up in the state of NY. then back to Michigan. On this trip I put all the hotels on my charge card and at the end of the stay the 3 of us split the bill and we paid in cash. We stayed at these hotels: Fairfield in Dubois PA then La Quinta Inn and Suites in New Haven CT, then on to Quality Inn and Suites in Lexington MA then to La Quinta Inn and Suites in South Burlington Vermont.

Best Western Cairo, GA - Worst hotel ever, gave them a bad review and the manager sent me an email with lies how I have previously complained that there was no coffee at 1 pm (I don’t even drink coffee) and I had cussed out the desk clerk and called her **! I called him and told him these were lies and his only response was, "What do you want me to do!!!" Best Western’s customers service was no better claiming there was nothing they could do! By the way I am a Diamond and could have cared less that I told them I would never stay in another BW!

If I could give this hotel (BEST WESTERN PADUCAH, KY) a ZERO I would. Worst hotel experience EVER. I have stayed at so many hotel in my life and seriously the worst. I never write bad reviews but this hotel charged me for checking out 20 minutes late. Mind you my truck started on fire while driving down the interstate. I was staying here waiting on insurance to get me a rental. I got out as fast as possible and they charged me $25.00 before tax WITHOUT telling me for checking out at 12:20 PM. $26.86 after tax. I call and complain and this is how I found this out. Then January 2nd a week later I look at my statement. I am charged another two charges $53.71 and $32.23. REALLY WHY??

I have stayed at many Best Westerns without any major issues and I recently used loyalty reward points to stay at Best Western Castlerock Inn & Suites in Bentonville Ark. I agree with some other reviews about the breakfast being below average for a BW Plus, but my room was fine. A few days after my stay I opened my credit card bill to discover a mystery charge. I have no idea what the $30 charge is for. Other “Poor” reviews for this hotel have mentioned unexplained charges.

28th Street Wyoming - Nice rooms, nice staff, horrible management. Joanne ** is a rude and uncaring manager. Isn't supportive of staff or guests. Not on site for a holiday weekend, and didn't come in when staff didn't show up. One staff person had been there 26 hours when we left. He had to call in a maintenance person to resolve a faulty lock, keeping guests locked out of room. Maintenance person stated they were aware of the faulty lock, so why were guests assigned that room. Manager says, "Not true." No housekeeping staff or maintenance staff on site when we needed them. One front desk person. Avoid staying here until Best Western chooses quality management.

I'm very pleased with my Best Western stays... I love the breakfast included but I have stayed at only Best Western this year alone... Two trips. Virginia Beach 2 rooms in June. My wedding anniversary... Loved it. Recently Kansas. Years ago... Up and down east coast... BEST WESTERN... My sister said MARRIOT. I said no... Best Western... MY CONCERN... Shouldnt I get a notice of that a discount something? I am not one to ask for special treatment but I'm getting older. Still wanna travel... ** is my husband... Maybe my rooms are in his name... but the payment is in my name. My card. JUST WONDERING maybe Marriot is way to go.

Best Western Cedar Park Inn - Edmonton - I discovered that this hotel ran up $2000 in Pre-authorizations WITHOUT my permission. When I brought my concerns to them they said it's their policy. It's also ILLEGAL. They also jacked the room rate up 50% for the remaining few days without telling me. I called the corporate main office Customer Service who said they will upcharge the rooms if and when they want without notification. Head office also said they support running up 5-10 times the expected bill on pre-auth's without notifying the customer. Never again will I stay or will my company stay at a Best Western.

Fredericksburg, Texas - It was a basic room in a basic hotel. The room was comfortable, but the employees could care less if you were there or not. Even asking a question about restaurants was a chore for them. If you want a comfortable room and to be left alone it would probably work.

Springfield, Missouri - Everything was top notch. Nothing was out of place. Very clean and made up perfectly. Parking was good. Lighting outside was great. We felt very secure and safe.

Canmore, AB, Canada - Welcoming front dest clerk was very knowledgeable. There were fresh cookies and lemonade at the front desk. Our room was spacious and clean. The pool and hot tub were clean. I would go back.

St. Joe, MO - Suitable for need and budget at time of use. Nothing extra for price. Up the rates for dog show when they knew I wasn't there for dog show. Needed room upgrade. Employees were professional. This was six years ago though. Improvement may have been made to building.

We got to the Best Western Coweta, Oklahoma kinda late and couldn't get the discount from the internet to load from the phone, so we thought we would have to pay full price, which was a great deal more than the online quoted price. The owner was in the office and must've heard what was going on because she came out and asked if she could help. We explained the issue and she overrode the computer and not only gave us a discounted price but also upgraded us to a jacuzzi room. We got to the room and it was absolutely beautiful. I went out to get some ice and the owner came up and asked if everything was good and told me if I needed anything to just let her know. It was a wonderful experience and the jacuzzi tub was awesome!! This is definitely one of the best hotels I've ever stayed in.

The Best Western in Covington, GA is very affordable, comfortable, clean, nice, and pet and kid friendly. Best choice in 3 or 4 towns I've stayed at and my personal # 1 choice out of all the Hotels or Motels I've visited in my lifetime of 58 years. It was conveniently located near gas stations, major highways, shopping centers, several good restaurants (dine-in, carry out and delivery).

Best Western in Sacramento - Short stay for 2 days after work. Small parking area but ok. Near the pool was noisy. Rooms were ok with towels, clean and refrigerator and microwave. The ice machine was not working. The staff were pretty nice. Lucky to get a double room.

The room at the Connecticut location was very neat and clean, no trash around. Also the bathroom had all the towels, washcloths, etc. we needed. It was a pleasant stay.

It is not the "Best" hotel and it’s not the worst, but it is definitely not worth the price. The customer service at Santa Clara, CA is terrible and very inflexible. I was told there are no early check-ins or late check outs.

We thoroughly enjoyed our stay at the Best Western in Prague, Czech Republic. It was located in the center of the city and was walkable to local restaurants and all of the iconic attractions in Prague. Fantastic location and would compare to any upscale hotel in US.

I always stay at the Hilton Post Oak in Houston during Hurricanes, or when work is being done at my home, and when I just want to be pampered. The food was outstanding and the service is top notch. They bend over backwards to see that everything is done for your complete comfort.

This hotel in Dayton, WA was beautiful and clean. The beds were comfortable and the room looked and smelled clean like the first day. They had flat screens with DirecTV. The friendly staff were very helpful. The housekeeping were outstanding and they took care of our room every day. And they allowed pets. The breakfast was great. They had waffles, scrambled eggs, biscuits and gravy, bacon, fresh fruit, cereal, juices, and milk. It is buffet style.

Warm Springs Best Western was very clean and it was a enjoyable. The staff was very helpful and friendly to us. I would recommend it to anyone who needed a clean place and the price wasn't bad either.

I stayed at the Van Nuys location because some work was being done on my place. Lovely hotel/motel, friendly staff, and very comfortable. Every amenity supplied. I felt cared for and safe. Laundry & soft drink facilities very clean and fully stocked. Just a very nice place to stay. I wish the bar had been open later.

I booked a room with a local BW for 2 nights on Booking.com with the pay at the property option and cancelled it within the allotted time so I figured I was good. The week after the stay would have happened, I see a charge for $300 then a reversal of $100. Apparently all of a sudden my room was a non-refundable room (pretty sure those are usually a prepaid situation, not pay at property) and they decided to refund 1 night but not the 2nd. I never received a receipt or notification of this situation, just a charge the day after I would have checked out had I stayed.

I have reviewed these specific motels in Wennemucca, NV, W. Yellowstone, MT & Liberty Lake at TripAdvisor and they are all great motels to spend a night or week at. Each has their own unique attribute. They were clean, well kept and had friendly and efficient staff.

Middleburg, FL - Comfortable, good price, good beds, nice clerks, enjoyed a selection of breakfast items, and not too far from the hospital where my husband was a patient. I made reservations too at a Best Western for relatives in Charleston, SC.

Greeted warmly, felt accommodated. Rooms and amenities meet to my expectations. Room service was exceptional. Breakfast was adequate. Parking lot was secure.

Orange, CA - Excellent front desk service. Easy check-in, medical needs + service canine accommodated, clean + quiet room ready to check into. Time to enjoy a float in the pool + a little time in the jacuzzi + a full breakfast the following morning if I'm not scheduled for an early morning surgery.

Please note, I take writing a review like this very seriously and prior to doing so all I asked was that we be treated with respect and given the price that was on the internet and that I had verified prior to taking the shuttle on the phone 15 min earlier. The rude, angry, and confrontational manager who refused to give her name beyond "Ana" said, post the review as if she didn't care at all about the hotel, the chain, and clearly about us as clients who had arrived in the early morning after a long flight trusting the good name of Best Western (which I no longer trust as quality). Here it is.

A situation occurred from the moment I came to the counter in Springfield, MO. My license was from the same town and they don't rent to locals. My pipes busted and I hasn't showered in like 3 days.

Recently converted to Best Western from a cut-rate chain so maybe some issues hadn't been resolved. No travel-sized anything in the room in West Virginia. Coffeemaker but no pot and no coffee, no bathmat, and frankly afraid to take a look at the mattress.

When we arrived at Best Western Rahway, NJ we were met by the manager and immediately taken care of. We were checked in and in our room in less than 10 minutes. Was an excellent staff. The place was spotless.

Decided not to stay after the hotel turned away a group of construction workers who had just come off their job and were all dirty. They had the rooms available. As far as we were concerned, the Best Western Rice Lake, WI Hotel's behavior was totally unacceptable the way they treated these guys.

Check-in at St Louis, MO was speedy, the staff was great, and they brought extra towels and pillows to the room without question. The breakfast was better than I had expected. I would recommend this company to everyone! Best hotel I have ever stayed in!

Tupelo, MS - The room was very clean and the bed was so comfortable. It has a refrigerator and a TV. Close to the mall and movie theater and great places to eat! What more could you ask for?

The bed was the best I have ever slept in. I am purchasing a new bed based on the bed in this hotel (Marion, IL). The staff when I checked in was attentive. The overnight stay was quiet and comfortable. The day staff upon checkout went above and beyond to be helpful.

The stay was very nice but there wasn't much close enough to walk or drive to for restaurants or shopping. This is in a very small town in Louisa, KY. Very few restaurants and no entertainment except music occasionally. It's really nice during Septemberfest?

New Mexico - I enjoy the great breakfast, the kindness of staff, clean rooms, free wifi, great view. Lots of lighting and felt safe. Not sure about security. Points and rewards every time you stay at Best Western.

I'd recommend this hotel in Orlando to budget minded customers. Though the grounds are rather limited in size and the lobby is a bit dark and small, the room itself was adequate and clean. Sheets and the beds were fine. I'd stay again.

We prepaid for two nights. We were unable to stay the first night. I called 1st thing in the morning. Hotel stated reservation cancelled and we would have to pay AGAIN for hotel stay. I called Best Western customer care. They were unwilling to help and closed file **. They were completely unwilling to help.

It really blows my mind that a company with zero customer service can grow to be as large as Best Western! Even corporate doesn't respond to guest complaints! I'm a gold member on Hotels.com. I stay in a lot of hotels! I booked with Waltham, MA TLC location and have never been so disappointed in my life. Booked a room with 2 beds and only got one. Upon calling the front desk I was told it WAS a 2 bedroom because the sofa has a pull out bed. Excuse me? Did the manager really compare a pull out bed to a real bed? Lol. I have family all over MA I could've stayed with. I booked a hotel because I wanted a comfortable night's sleep and a hot shower. I got neither. I got stuck on a sofa bed and we couldn't even shower. Room had no hot water.

Hello to whom it may concern! I’m so very upset about my stay at the Best Western in Cary NC. We had to move 2 different times. Very pissed. The first room there was no water pressure in the shower in room 321 then they moved us to room 375 walked in and it wasn’t cleaned. At this point I was very frustrated because I had to packed all my bag and carry them from one building to another. Then they finally put us in room 267. The service here is horrible. Worst place I EVER stayed.

I made reservations via bestwestern.com (US side) for a BW hotel in Germany. The next day my company says TDY canceled, so I send an email to the hotel stating please cancel reservation. They say no because I didn't make the reservation through them, have to cancel through corporate (US side). I reach out to them via email and calling the 1-800 number. Well, frustrating but not surprising, no reply for 2 weeks. So I get this 'We sincerely apologize, however your reservation was booked at a rate that does not allow changes or cancellations. Therefore, we are unable to complete your request." All I can do is call my bank to report the charge, go social to notify everybody. NEVER AGAIN BEST WESTERN!

On October 21, 2017 at about 2:30 am I checked into the Best Western North Waco on Bellmead in Waco, Texas. Less than 10 minutes in the room I opened the cabinet in order to heat food and a roach emerged. Upon check out this morning, I went to the front desk to complain of the issue. I told her that I thought it was ridiculous to charge $287 for a room and have a roach. I did not request any money. I simply made a complaint that she seemed to care less about. The clerk did or said absolutely nothing helpful. I was especially bothered that even after I showed the young lady the picture of the roach, she never made any type of attempt to do anything. Notify housekeeping, a manager, an exterminator perhaps. Bothered by this I called the customer service number. I filed a complaint. I expressed my opinion that it was ridiculous to charge someone $287 for a room with roaches and also my shock of the clerk’s lack of response to the issue.

I really wish that zero stars was an option here... The hotel staff at Best Western San Diego thoughtlessly left the bathmat rolled up and on the back of the toilet, my feet went instantly out from under me when I stepped in the shower. The only thing that stopped me from getting a concussion is my elbow which (1 week later) I STILL can't put any weight on. THE MANAGER SAID THAT SINCE MY ARM ISN'T OBVIOUSLY BROKEN THAT I AM "OK" and he offered no apology and no assurances that he wasn't going to continue to try and kill his customers via concussion. Suffice it to say I am pissed and will not be staying at Best Western ever again. Please check that your tubs have traction before you or your loved ones injure yourselves due to BEST WESTERN'S NEGLIGENCE AND MISMANAGEMENT.

Best Western at Linthicom, Maryland - I stayed at this hotel for five days from September 16 to the 21st, and it is one of the worst places I have stayed. The biggest problem there is the staff. There was one exceptional worker in the food services, Charlene, but other than that the workers there from the front desk to housekeeping were sub-standard. My room went untouched for a solid day. One of the other days only the beds were made and nothing else was cleaned. The trash was not emptied and no towels were replaced. When calling for towels, no one would bring them up and I had to go get them myself. I requested the sheets to be changed after the third day when the room was not touched. I was told it would be done. I marked the sheets and upon checking, the sheets were not changed. I would not recommend this place to anyone.

Best Western at Salem, Oregon - Terrible, bedbugs, noisy, they didn't care that they were infested. Wouldn't even talk with us about a refund. We had to leave and go stay at another motel. The desk attendant was rude and distracted by his friends.

The management of this hotel, Airport Berlin, is completely and totally unprofessional and unhelpful. They indicate that they do not care that a customer is dissatisfied. NEVER SCHEDULE A CONFERENCE AT THIS LOCATION, BUYER BEWARE!!!

We stay here a couple times a year. Always a great experience. Large parking lot if you have a car trailer. Great continental breakfast. Clean rooms and property.

I booked 2 rooms at the Best Western and cancelled them. Later I was charged for the rooms and when I questioned it I was told the rooms were unable to be cancelled as they were prepaid. HOWEVER they did not tell me the rooms were unable to be cancelled so I thought I cancelled them. So I was hit with the surprise charge of over $200. I called Customer Care and they were defensive and non-cooperative and didn't really care. The manager at the hotel was rude and dismissive. I understand there can be misunderstandings. But I do not understand or appreciate the lack of customer service and dismissive attitudes. I would not suggest staying at a Best Western and especially not the Best Western OC Airport.

Friendly staff, free breakfast until 10 am and ok if you show up at 10 am at the attached Champs restaurant. Large indoor courtyard with pool and amenities. Game room, nice setup overall and lounge area with plenty of room.

36hrs after making a reservation with the toll free number, I called the direct line for the Murphy NC Best Western. I wanted to come a day sooner due to evacuations in Florida and was told by the manager that they were out of dog friendly rooms. I told her that I was told by the reservationist that he checked with Murphy and was assured the reservation could be made. She informed me that I was lucky that I had not shown up at her hotel because I would have been turned away. I told her that I was evacuating with my 2 schnauzers and 2 granddaughters and had no place to go. She asked, “You don't want this reservation” and I said not if my dogs can't come. She told me, “Good luck with that.” Never use this company if you love your pets. Luckily we found a Residence Inn by Marriott in Shreveport LA which has been great.? to Western, there is nothing Best about them.

I've been staying here for over 5 years, yet today when I checked in and begun to check the room I was truly disgusted. The sheets were dirty, the room furniture was dusty, curtains had stains on them and the carpet had stains and smelled like feet. In addition after complaining to the front desk they offered to downsize me to a smaller room as the other Queen suites were sold out. I will not only never recommend this hotel again but I will never stay here again no matter what.

Horrible place to stay!!! Rooms smell like mold! Some kind of bed bugs. After seeing all this after 20 mins of being there. We demanded our money back to leave and the front counter denied us and said we will not get our money returned. Never stay there. I will dedicate everything I have to make sure every social media is aware of you and your staff! Mark my words. All you had to do is refund my money! But no you wouldn't.

I am currently staying at Best Western Inn or better put, DISASTER WESTERN INN!! located at Niagara Falls New York. Today Tuesday 22, 2017 around 11:00 PM, I went with my family for some coffee and the person in the front desk was very RUDE. Her name is FIO (or something like that). She is an old lady and (if I am correct) manager of the cafeteria. I asked her for some regular sugar and she told me with an attitude, screaming that she didn't have any sugar. We also brought some bread and turned on the toast oven and she came by angrily to tell us that we can't use it (in front of everyone). We said we were very sorry and she still behaved in an undignified manner. I told her that I will report her and she said she didn't care because to her, we were "greedy".

I stayed at the Lincoln Best Western Hotel over the weekend and it was terrible. Residents next door to me smoked ** all night and a dog barked at night and the beds wasn't clean well and the worst part about my stay was the towels were filthy. I got some more towels from the front desk and they were dirtier than the ones in the room. I don't think I will be back at this hotel.

Stayed at a Best Western in Paris. Fell out of the bath tub because there was no non-slip mat or non-slip surface in the tub. Strained my back (with which I already have issues), acquired extensive bruising on back of legs, thighs and arms, and was in considerable pain. Not only complained to the hotel manager but also contacted several entities in Paris and Best Western in the U.S, including the legal department. I was given the brush-off by everyone. Here's the bottom line that you should know: Best Western does not own or operate any Best Western branded hotel; each hotel is independently owned and operated. So, good luck if you should fall or have any other serious injury or issues.

There was no one at the desk when we arrived. They were not there for a good 15 minutes at least. My husband had to call out hello and open up the office door. At this point a rude woman on Her cell phone comes out and gets mad. At check out I had to wait for service about 10 minutes. They later charged us for smoking in the room although neither one of us smoke and we had a 3 yr old and ten month old with us and they said we left ashes everywhere. Complete lie and I happen to think the first rude woman had something to do with it.

I made a reservation using an offer code for $34.99. When I arrived at the Boomtown Casino Reno NV I was presented with the sign in bill which had the room billed at $80.99. I advised the clerk that the price was wrong and I showed the offer code. The clerk advised it would show the correct amount at check out. At check out the bill still showed 80.99. The clerk fumbled to try to change it for approximately 15 minutes. I complained to the manager and he said sorry and did nothing else. When I got home I called customer service at Best Western. The customer service rep who I spoke to sounded disinterested and did not take the complaint as described and passed on to the hotel that the complaint was just the bill was wrong.

Just wanted to save everyone else the hassle. Checked in & rooms seemed clean. Later that night we found out it was infested with BED BUGS!!! Reported it to management, who handled it poorly & seemed unconcerned. Didn't care about where we were going to stay at such a late hour. Nonchalantly mentioned that they spray so are obviously aware of the problem. Ended up having to stay in a hotel above our means, costing us extra $, our peace of mind and our bed pillows.

On 07/16/17 I checked into the Best Western in Richfield, Utah at 3:17pm. I was impressed with how nice and clean the room was. Much later I retired to bed. Later in the night I was awakened by the guest across the hallway. They were in the hallway yelling at each other. Nothing was done about the disturbance caused by these people, waking me from a sound sleep. Finally these people went back into their room and did not come back out until the next morning. At 0545 am. I was awakened again by these same people in the hallway outside my room yelling at each other. By then I am upset and mad over this. Again nothing was done to quiet these people down. I suspect the reason nothing was done by the desk clerks was because the clerks and the guest are of the same nationality. I'm guessing they are all from Pakistan or a country like that.

I've stayed at the Best Western Inn & Suites in Tavares, Florida, numerous times over the past 13 years. Each time I've stayed over the past three years, there have been negative issues during my stay. At each visit, I have been told they are going to "upgrade" the facility. As of July 2017, they have done nothing noticeable to improve several negatives. The mattresses HAVE to be the originals installed around 2004, and are no longer comfortable. During my recent visit in July 2017, as well, I found the first floor elevator button not working.

I am a Diamond Select member and for the past 3 years I have stayed at a Best Western hotel in Athens, Texas for business, an average of 6 times each month (average of 72 nights a year) and have given that hotel (a town of only 12,000 people) high ratings for their customer service, cleanliness, internet, breakfast, etc. Plus their cost per night is usually < $100.00 per night. I have never had any major issues with the Best Western in Athens, Texas. The small issues were always quickly corrected in a professional manner. Everyone is always very professional.

We live in a very popular and pretty beach resort, very close to the beach (Myrtle Beach S.C.). My husband and I drove the 2 hour drive to Wilmington N.C. for he wanted to see the Battle Ship there. We found and stayed at a hotel in Leeland N.C. (Best Western Plus). From being there the very first stay, we loved it. The rooms were cleaner than most rooms in Myrtle Beach (I was a housekeeper at quite a few hotels over a 20 year period). The front desk clerks (Mandy, being our favorite) were awesome. The girls went way and beyond taking care of our every need. We didn't know about the reward points until recently, and we've been regular guests for about 3 years. We signed up for the reward points, for we know prices really rise during the summer.

On 24 & 25 June we stayed at the Rayne LA Best Western Hotel. While checking in the desk clerk, Blake **, notice my mother was in a wheel chair and arranged to change our reserved rooms so that we were able to have connecting rooms, one of which was for a handicapped person. We would like to give our highest commendation to this employee for his quick and helpful customer service, making this stay a pleasure.

My husband and I checked into the Maple City in Hormel for three nights in order to attend a class reunion at Alfred University. Except for the rug being consistently wet around the air conditioner, everything went well until we arrived home in Queens when I discovered that a pair of diamond earrings that I had packed was removed from the top compartment of my luggage. That morning, before we left the hotel room we went over with diligence what we had packed. We left the room at 6:00 am to have some breakfast. Then we loaded the car for our trip home. The both of us had been out of the room for 10 -15 minutes. Unfortunately, any pleasant memories of the hotel were overtaken with anger over the theft of the earrings.

We arrived to Best Western Hotel. As we are checking in told us we had to pay them another 110.00 for transportation to Disney Parks. I even asked them before we booked and they said it was complimentary. They were rude when we questioned it and our stay was terrible and expensive.

We checked into Best Western in Waynesville, NC on May 31,2017 around 10:00 pm. We were given the keys to room #236 in the back of their building that was wooded and secluded. My husband was getting our luggage out of the truck and I put the key into the door. The green light came on and the door opened, however the latch on the door was closed and I thought that it had gotten stuck somehow. I continued to try to get into the room with the key I had been given when suddenly a young girl with a small child came to the door and asked me what I was doing? I could not believe that I had just tried to break into this young lady's room and I was terrified when I realized what could have happened in that situation. That night could have ended very badly!! I cannot believe this could happen. I will NEVER be at a Best Western Again.

NO refund when refund promised five months ago. I took out a swim club membership the end of January at the North Mankato motel. Immediately developed distressing itch from the liquid chlorine (stronger than the dry chlorine salt used in high school and other pools), doctor said to forego the pool totally. I presented my dilemma to manager Charles **, he said corporate would be consulted, called me back two weeks later, and assured me the $209 fee would be credited to my VISA. Nothing. Letters, copies of letters, phone calls not returned, stopping by the motel and ** not there or in a meeting, letter to the corporate headquarters with copies of my correspondence with **, copy of original VISA billing. Nothing. Rude, inconsiderate, and unprofessional behavior from **.

We just stayed at a Best Western Plus Hotel in New Cumberland, Pennsylvania for 3 nights, my husband, me and our Cockapoo doggy. Every person that works here is awesome! The front desk, maintenance, housekeeping, etc. I will recommend this particular hotel again and again. Very clean, which is number 1 priority for us staying in hotels. Breakfast is excellent, and variety of continental breakfast, hot, fresh. Yummy. We have stayed in 4 different hotels in this area over the past 4 weeks due to a problem with house settlement. I wish we would have reserved here first. Can't say enough good things about it. Made our stay so comfortable. Thank You!

Terms & Conditions written Not Applicable for Weekend, public holidays, eve of public holidays & school holiday, but when we do reservation on Friday, they told us that Eve of Weekend also cannot use, this is absurd! I must saying that this company cheating consumer!

Immensely accommodating & immediately put together. Best rate for my stay. WOW! Mrs. ** sweet, awesome, great energy & professional. Mrs. ** went beyond treating me well. 1450 Airpointe Dr OH 43219

After exclusively using Best Westerns for six to seven years and never using the points earned we contacted their rewards customer services. We had very few points in our account. We went over our account and they did not have any records of most of our stays. We were told that we have to keep our records and monitor our points ourselves and if they do not show up in six months on our account they are just lost. We find it very strange that so many of our stays with Best Westerns and using our rewards card has never been in their records at all.

I just stayed at this hotel and one of the reasons I chose it was because they advertised a hot breakfast. They limit breakfast to one hot plate. I didn't know this until I asked if we are allowed seconds. Instead of the cook saying, "No sorry, we don't allow seconds", he gave me attitude and loudly said "Oh so you want two breakfasts," in front of everyone in the dining room. At first I didn't know what he meant, since I was not told hot breakfast was limited to one plate per person. I asked the front desk and they confirmed it's only one hot plate per person.

We came from Maine to the Best Western in Moss Point, MS. We picked this place because it has a pool that I could be in while my husband worked down here. I have a service dog that I can't be without. So I went down to the pool and of course brought my service dog. It is about 90 degrees but they (BW) wanted my service dog to stay on the hot cement in the beating sun and not go in the water. (We were quietly swimming around when I was told this.) Which now means I can't go to the pool. Anyone with a service dog or any pet should stay clear of this place!!

We stayed at the Best Western Tunica resort on 4/22/17. When we arrived at our room our key cards would not work, so we went to the front desk and the clerk said to go try it again and that she would watch it on the cameras. Then she finally came up and let us in our room but anytime we left our room we had to have them come and let us in our room with a key.

We were phished out of $1,000.00 at Best Western Waco Woodway. Tried to get BW to help us. They gave us "we cannot help" crap. The BW company is irresponsible. They want our money but do not care about us. I tried 5 times to get a workable solution. They do not care.

I made reservations at the Best Western on 2633 NE 43rd St Kansas City, MO. It was listed under hotels near Briarcliff in Kansas City. I booked there thinking it would be one of the better Best Western hotels because it was near Briarcliff in Kansas City. Wrong! DON'T BOOK HERE!! The hotel is in a rundown area and the hotel itself is rundown. We arrived and decided we didn't want to stay. We were charged for the night because I did not cancel in time to receive a free cancellation.

Made and paid for two nights through Expedia. The hotel looked very new like it was recently built. It had a pretty clean and inviting pool. We checked in and I asked if they had a roll-a-way bed. The answer was no. No big deal. We were then told that they were going to put a hold on our card for $150.00 for damages that could occur. I am sorry but I am over the hill and partying days are way behind me. Not only was this not necessary but it was not a hold, it was a charge according to my bank, so three days later now and I am still waiting for a refund.

Booked a reservation at this hotel back in December 2016 for a stay in April 2014 for an event that we do each year at this time. I have stayed at this hotel for the last five years and never had any problems or complaints. The hotel was previous a Comfort Suite Hotel but changed hands to a Best Western. At the time of making the reservation was quoted a price of $79.95 a night. Upon arrival the price had been changed by the (New Owner?) to $79.95 one night and the next two nights $118.95. With my bill totaling $360.00 for 3 nights. To make the matter even worse the room was moldy, had a horrible odor like the carpet had been wet and mildewed. The air that was coming out of the AC had a bad smell. I reported it several times and an attempt was made to eliminate the smell with no success.

We booked an ocean view at Best Western Premier, The Tides, and when we arrived, did not receive it. Instead our view overlooked traffic to the right and an empty lot directly in front. We immediately contacted them from our room and Geana, the current manager, stated they no longer had ocean views available, that she would attempt to resolve this and would contact us in the morning. That never occurred. In fact, she did not contact us for the remainder of our stay (4/14-4/17). We indicated we would contest the charge when we returned home and would as well, contact the corporate office, which we did. The result was this hotel made no attempt to offer a past or future credit on rooms. We will not ever utilize Best Western Premier, The Tides again.

I called Best Western and reserved a room for the evening. When I arrived I could not check in because of computer problems, I had to wait about one half hour. This was not a big deal. A couple of days later I checked my credit card statement and I had 3 charges for 1 room. I protested the charges on my credit card and called Best Western, they said 1 charge was a mistake and that they would refund 1 of the fees. It seems to me that they bill extra things hoping you don't notice. I will never stay at Best Western again.

I arrived at the hotel April 4 of this year. I am supposed to stay until April 25th, if I can stand it. Nobody said a word to me about the renovation at check-in. For the next 2 weeks I was greeted by pounding, strange smells, loud talking from the workers, messes everywhere, etc. There is still junk lying around that hasn't been picked up. The noise has been replaced by thumping and banging by the neighbors across the hall.

We booked the hotel in January for a stay in April. Arrive at the hotel at 1:00 AM to be told that our reservation was cancelled. We had to rent a car to go to a hotel 8 miles out of town cost of $175.00. We find out at the new hotel that that is a common practice of Best Western. They got a better offer and could book the rooms at a higher price than quoted to us. On top of everything the hotel manager was beyond rude and was very unsympathetic. Best Western would do better to hire competent and vaguely intelligent workers! We will be contacting their corporate office to try for some satisfaction from them about our ruined trip. DO NOT STAY AT A BEST WESTERN.

I usually NEVER leave reviews, but I guess there is a first time for everything. Attempted to stay at the Best Western in Dover by AFB, the signs say non-smoking facility; however it reeks of a million packs of cigarettes all lit at once. The lobby sent my allergies and sinuses into a fit. When I get up to the room (double bed) check the bed and sheets (always first thing I do) Lo and behold Red fluids all under the top sheet covering mattress and mattress itself on BOTH beds. SMDH I took pics. Went down to reception and showed her asked. What kind of mess is this?!? Quickly left next day, got a call from Manager extremely nice and apologetic, but nothing in this world could make me feel differently. The receptionist did offer another room, but NO THANKS!!! Please people clean your bedding and if it's soiled to the point of ruining mattress replace it just that simple! Absolutely Disgusting!!! Won't think twice about NOT staying.

My friend and I went to Kenner, Louisiana, to take her to the New Orleans airport. We were staying 1 night. We arrived around 5:30 p.m. Kayla, who is employed there was great. She fixed us up right away. As I pulled back the covers when we reached our room, I saw the sheets were wrinkled. They had been slept on. The sheets were twisted and not put on good. We called Kayla. She came right up and took pictures. She immediately got us another room, and another room, and still another room. It took her taking us to four different rooms before we found one that the sheets were not already slept on.

Stayed at the terrible Best Western Property on 3-31-17 to 4-2-17. I was not told of construction right outside my door at check-in. It was dark when I checked in so I did not see the parking lot full or trash etc., out there. This parking lot was being used as the staging area for major construction and renovation of this motel. I was awakened just after 8:00AM to skill saws literally 15 feet from my door! The room should have never been rented out due to the very up close proximity of the construction staging area. I drove all night from up North to get there so was exhausted.

We reserved our room the night before and the lady told me that we could pay with cash but a credit card would just hold the room... Me and my family show up to have a good time and the lady told us we had to pay with a credit card. I explained to her what I was told and she was not trying to help at all so we had to leave and go to another hotel. I then went back in and asked for a card so I could call and complain. Very very upset, was not happy and we had 2 kids with us. I really hope when the regional manager calls back he does something about this...

I stayed in the BW Port Huron, MI, on February 19, 2017 for one night with my family. On February 20th, checked out and told by the receptionist that "you are all set". Next day found a charge of $65.00 on my credit card by the hotel. At inquiry, told that there was a Blood Spot on the comforter. I asked the hotel administration to provide proof that it was done by us and they only sent a highly zoom in picture of tiny red mark. I totally disagree with them as I am 100% sure it was present before. The hotel administration is not listening to me nor providing me any clue based on which they charged me.

I never write any reviews no matter how good or bad but we suffered an injustice with this lodging stay, I had to say something to prevent others from making the mistake of staying here. There has been nothing whatsoever done for my inconvenience or for the filthy room, and another fun fact. This was an outside access hotel... like a motel but there was no mention or photos advising this. I had to stay in overnIght at this Best Western 2/24/17. I took photos of the dead bugs, cobwebs in the doorway, used tissue behind the center table from the previous guest, hair and stains on both beds. We were advised there was no cleaning staff available until the next morning and they gave us clean sheets.

Best worst western inn San Diego SMOKING SCAM. Checked out of really run down hotel only to get call an hour later when I'm 72 miles away on L.A. freeway informing me I smoked in the room and 250$ was going to be charged to my card. Well I don't smoke so I turn around and 72 miles later ask manager Katie ** to go to room and lo and behold the sky's opened up and cleared all signs of smoking. What a surprise it was the morning. First time in room she just goes by the maids nose no verified room check by Katie ** MGR. She just rings up the bill on the card. Now she has been proven to be a liar as she said on phone call she inspected the room herself. Lie.

I was told at the front desk when we early checked out that I had to call Travelocity and that they would call the hotel and confirm the early checkout. I told the lady I was uncomfortable with this but she said that was the policy and wouldn't even give me a piece of paper saying this. When I returned from my travel and called Travelocity I was told by Travelocity, who called the hotel to confirm this, that I was supposed to call them the minute I checked out to have this done. THE HOTEL NEVER TOLD ME TO CALL IMMEDIATELY. I do not have a cell phone, and I was in the middle of a business trip. Had the hotel told me to call immediately I would have used their house phone to do so. No place on my confirmation order with Travelocity did it state I was to call Travelocity while in transit to do this. I am extremely pissed off and intend to fully blast Best Western Practices and Travelocity for not refunding my money thru social media.

I had a two day stay and tried to renew my stay, first they told me yes. Then told me they sold the room to a larger party. Last minute tells me I have to check out. So while I'm looking for another hotel they charge me for a full night stay instead of a late fee and I still couldn't stay the night. Manager was very rude to me. I will never stay with them again and encourage everyone I know not to.

Tried doing online reservation. Wouldn't let me. Called asked if I had any reservations. Was told no then find out today I had 1 for this past weekend. Called directly to hotel. No help there. Called customer service told nothing they could do. Well we have a group coming in to stay there this month. By the time I tell them of your actions I doubt they will be staying with you. These are all my family. About 20 rooms. I've worked the hotel business. I know how it works. You have very sorry customer service and you don't work with people at all. Just a money grabber business. Will never stay in another of your hotels again. Will sleep in my car first before I give you any money.

I booked a 3 night stay at a local hotel for my mom and her husband while their house was exterminated for termites. I used priceline.com in hopes of getting a slight discount. I received a great deal (about 50% less than regular rate). The savings were applied to the cost of replacing her rear window. Her car was broken into and robbed on her second night stay at the Best Western Hotel in Salinas, Ca. If your car is broken into and items are stolen the hotel says "too bad" - at least thats what the Best Western in Salinas, Ca says.

First they lost my reservation because of the new computer system. I was lucky I called before I arrived. After checking in we went out and returned or tried to return and they said only registered guests can go up to the room. I had my daughter and a few other people that were going to come up and not stay overnight. I wasn't even allowed up to my own room for over 20 minutes while we tried talking to this staff member that acted like a prison guard!! Finally I was allowed up and then after an hour my daughter's boyfriend and friend paid 20 dollars each more to come up! Then I called down to ask for a taxi as my friend was leaving. I was looking outside to see if the taxi was there before she went down and then I see three police cars pull up and start rushing up to people below. I wasn't sure what was happening but it looked intense.

Very bad experience. In the first time in my life I face this in a hotel!! I booked 5 nights in Best Western Plus-Dubai (4 rated stars) and I called internationally 2 days before my arrival date and confirmed my reservation and got the confirmation numbers. I sent 3 emails to the hotel asking for detailed booking information. Nobody answered me. When I arrived there, the woman on the counter told me, "Sorry we have no vacant rooms" and we have to stay this night in another near hotel they own. Then we could be transferred to Best Western again the 2nd day. She gave me no choice but saying ok. When I went to the other hotel (El Khaleej) I found it horrible. Bad smell everywhere, restrooms are awful unclean, smelly beddings. Each room supposed to have a kettle and cups. Mine didn't have any and when I asked for them the man of the customer service gave me dirty kettle and dirty cups telling me "You go clean."

Booked a reservation at Best Western Plus in Rancho Cucamonga California several weeks in advance. After a 7 hr drive we arrived and checked in. We went to our room to find that it was not what we reserved. We were given a room with no bathtub which is necessary for us when traveling as we have back problems and soaking in a hot tub before retiring for the evening helps with chronic pain issues. We told front desk room was not what we reserved and that we needed a room with a bath tub. We were told "sorry, we're sold out, maybe tomorrow we'll have one". We returned to our room, not happy but we were exhausted and needed rest. While unpacking I went to move the coverlet from the foot of the bed and saw what clearly were dried, milky white remnants of bodily fluids from prior guests. DISGUSTING!!

The hotel's location in Arlington, Virginia is very convenient to Washington, DC with free hotel shuttle from airport and to Washington. It's a good hotel for the price. Free hot breakfast was a plus. They have clean rooms and friendly staff, too. The overall amenities are good. I had a great experience overall.

There was an honest mistake made at the Best Western Burlington Colorado Hotel. I was charged for my dog; when she is an emotional support dog. Showed the letter & they mistakenly charged me $20. When I called to point out the mistake; I was treated so badly. They had to talk to a manager about it & told me I was not Protected for an emotional support due to my high anxiety. The girl laughed at me & was sarcastic. Elizabeth **, a Customer Relations Manager, has done nothing to make amends by Best Western. In the beginning, I just asked for the $20 refund - which I was treated like I was asking for such a Huge favor. Now I feel they should refund me the night's stay for the harassment & rudeness. And no apology got the way their employee treated me.

There are mosquitoes not to mention noise from neighboring restaurant. I did not sleep a wink. There was none to speak of about amenities and there's zero inclusions. Customer service is also poor and there was no value in the stay. Hotel backs on a bar/restaurant and it's on a busy street in Sarasota, FL. Stay away. People not staying in the hotel eat popcorn in the lobby. Transients? Just saying!

Overall, I had very friendly service and good food. They had perfect customer service and amenities. I have nothing but a very welcoming visit and the cleaning service maids are top notch! Always welcomed with a smile and always there to assist if needed. The value of my stay in Best Western in Aberdeen South Dakota is great.

I have been a BEST WESTERN REWARD member for around 15 years. I desired to use some of my points for two STARBUCKS cards to give to my friends for the Christmas. I requested them on October 28th 2016 and have been consistently put off them saying they are getting them. I have many replies from them but no STARBUCKS cards as of to January 16, 2017. Obviously the REWARD program is good just do not expect them to allow you to use them. BEST WESTERN now by me is considered one of the worse hotels to expect their promise. Future I will look at better hotels with a good reputation and not make false promises.

Our experience with their hotel located at Fort Lauderdale is always up to par, always enjoyable. The front desk knows us since we visit each year at the same time. Everything is always clean and the restaurant serves the best food ever. It's kinda pricey but inclusions were nice and amenities were always available. Customer service was on point.

Hotel in Omaha Nebraska had 6 weeks call in reservation then the desk clerk had sold our room choices so not only were family separated but they had us wait in hall after 10 pm while there were kids from age 2 to age 14. We had to get other rooms and no adjoining as we had paid for. We are put at opposite ends of hall. Customer service rep was argumentative. The clerk did not read American English well enough as well as refused to discount during May with graduations and their mess up was really impossible because this was already a prepaid reservation and we lost one room and end up still pay for it but not have enough space for all so we had to play camping trip and three to a bed. I was not so sure this was fair.

Best Western at Black River Falls Wisconsin provided a very clean room and the service desk people were very helpful and courteous. The stay was excellent value. They had everything that we needed and served a free breakfast. The place was also well located to stores and gas stations. They provided assistance that we needed when asked. The overall inclusions were excellent.

Hotel is located in Syracuse, NY, USA. My overall experience was comfortable, but a little pricey. It has nice location and the amenities are better than some. Room and bed were comfy. The overall inclusions are a little above average. Also, staff were great! Customer service was friendly, courteous and helpful. I would recommend to most of my friends.

We came to Oakdale Best Western inn to enjoy our new years. Away from busy life. We travel a lot and are use to staying in Excellent customer service hotels, for example the Hyatt, Hampton, to name a few. We came here thinking being close to Sonora, the mountains, enjoy the close Casinos that are nearby, and we come across not only being accused for missing sheets, but also get an early call that we had torn the comforter. Which we did not tear no comforter. And would have been appreciated the manager Jody to take care of a situation like that, but was never available or on site. CATHY, called threatening us we were going to be charged. Not only that when we get the new sheet put on we get the most old looking sheets. Then we have to go down to the front desk about 8 times to get our keys reactivated.

I arrived at the Best Western Plus at DIA on Monday, December 26th, 2016 to stay for nearly a week for my son's surgery. The first night I was there someone broke into my room after I was asleep. I woke to a crashing noise and saw a man, presumably a guest, standing in the open doorway with his bags. He instantly apologized and proclaimed that they must have given him a wrong key. However, the top latch and the deadbolt were both locked.