Best Western Hotels Reviews

She refused any conversation, and hung up on me. When I called back to get corporate, she again refused and hung up on me. My bank can't help me without the hotel agreeing. I am not able to provide them with this record, but I did call to cancel, and now I am out $200. The manager then phoned me to tell me not to call the owner or corporate, or I would be in trouble. I lost $200 that is needed to pay for medical expenses.

Not only have I never smoked in my life, I am allergic to cigarette smoke. The manager became rude on the phone and refused to refund this fee. I asked him for proof, but the only thing he could offer me was a policy they make you sign upon check in that lists a fee for smoking in a room. I don't know what planet he comes from, but that isn't proof I smoked in the room. The fact that they never even called or sent me a letter explaining the charge proves they are trying to scam their paying customers.

I now have to take my valuable time to rectify this. The manager would barely even listen to me without speaking to his manager. If they want to charge someone, they need to be able to provide proof, which they cannot do. I will never stay in a Best Western hotel in my life. The image of this brand is scarred forever.

The manager called me the next day and told me in a condescending manner that I was lying, that his hotel didn't have roaches. I told him that I have the pictures and he said I was threatening and that he was going to give me 30% off the charges. I told him that I only wanted to complain to corporate and didn't wanted any money back. He went to tell me, "Okay,okay, i will give you 100% back." I told him that he was handling the issue in a non-professional manner. Suddenly the phone was cutting in and out and got disconnected.

At this time I feel I am owed an apology. The manager has been rude, has not responded to numerous phone calls and emails, and refuses to process the refund. I should not have to go down to the hotel in person to take care of this; it should have been done already. I am demanding a minimum refund of $171.28, although at this point I believe I am due more for my continued efforts to take care of this grievous error.

The matters were reported to hotel staff and was dismissed with, "I'd better write that down for someone to fix," or similar words. What was first offered in response to an initial claim was my indulgence in a second chance 80% projected fee on another unstated experience when, clearly, I was still angry and traumatized about the outcome of the first experience. This has added to my continuing distressed condition.

Over the past four months, I have made formal requests directly and in writing to the hotel to have my distress understood and some explanation for this claustrophobic, shoebox-sized room which was incorrectly described as premier, etc., a malfunctioning air conditioner; dirty windows, dingy exterior, and etc. This has not occurred, and the responses from hotel management have been inadequate, dismissive, and uncaring.

The hotel has failed to address my concerns as regards to room size and has retrospectively indicated only taking efforts to resolve the other issues outlined. I advise also that I will simultaneously make application to have any unresolved issues and outcomes made public at my discretion.

Our room was okay, except that the toilet ran. When we called about it, she said the maintenance people were busy and would get to it when they could. By this time, I was getting mad about her attitude. The maintenance man did not come so when I called her again, I was told "I already told you that maintenance is busy and they will get to you when they can". This was said in a very nasty way. The maintenance never fixed the toilet and they never called us. I didn't call the front desk again because she had the worst attitude I have come across in this industry.

The very 1st thing I noticed was that the room although clean, smelled horribly of cigarettes. It upset my stomach. I am used to being around cigarette smoke, as my husband smokes, but never inside our home. This odor was overwhelming. We had no intention of sleeping at the hotel, only using the shower or tub. There was no way I could have stayed in that room overnight. There was a card on the dresser that said the room was non-smoking, and that there would be an automatic fee assessed to an account if there was any smoking. This did not make sense to me. Someone was smoking heavily in that room and it wasn't me!

I took a bath and climbed into bed to relax. Around 10 am, there was a loud knocking on my door. As I responded "just a minute" (not fully dressed), my door opened and a female yelled in that she needed dirty towels. The top lock was on the door, so she could only open it a few inches. But it was wide enough for me to see her and her to see me. I was infuriated. I paid for privacy. And at no time should an employee walk in an occupied room! I dressed and went directly to the manager. I advised him of the smoking smell and the episode of the "towel lady" walking in my room. He simply apologized. Later that day, my son went to the hotel. His room card did not work. He too had to walk back to the elevator with baggage in hand, go to the front desk, and have it reactivated. This issue happened on at least 10 different occasions. This was frustrating, as the hotel was informed of our extended stay.

The following day, a female employee came up to mes as I entered the hotel. She advised me that she sprayed freshener in our room. I asked her if it smelled like smoke to her. She said that she was a smoker, and yes it did smell like smoke. The only logical explanation is that the hotel employees did smoke consistently in this non-smoking room. My husband was only there 1 time and he did not ever smoke in that room. The room continued to smell heavily of cigarette smoke during our entire stay. The room was kept clean with plenty of towels available. But we were very dissatisfied with the inconvenience of the deactivated room card and the smoke smell. I am also upset that an employee would barge into an occupied room without permission. I paid almost $800.00 for our 9 night stay. I definitely feel this was excessive. We would not consider using Best Western Hotel again because of these complaints. There was never any suggestion or offer for a discount or adjustment. Thank you.

The entire stay was one issue after another with each room. Our room wasn't cleaned once in the 3 days we were there. There was no hot water in the morning to shower with. I was told they turned the hot water off when the hotel wasn't busy. Apparently, my money isn't good enough to deserve hot water? My mom's room was signed for by someone named "Amy" and it took half an hour for them to locate an open room. They were given a room with only one king bed, when I booked a room with 2 queen beds, so my 6'-2" brother had to sleep on a couch. The AC was not on when they got to their room and never completely cooled the room down. In Galveston, you should never turn off the AC or you will get mold, so I can only imagine what is inside the walls of this hotel. They tried to charge us $200 for a pet that was "undisclosed", when the lady checking us in never mentioned pets. The dog was standing right there at check-in and we walked him at least three times a day past the check-in desk, so it's not like we were hiding him. We had never been given nor had we signed a "non-disclosure" document so they, luckily, had no leg to stand on with this argument.

On top of all that, they overcharged us $126. I finally had to call my bank to dispute the charge because, nearly one month and numerous phone calls to customer service, they STILL have not refunded our money.

The manager at the Galveston location, Ankur, lied to customer service on several occasions about contacting me to rectify the situation and Andre, the customer service manager, has a serious attitude problem. Four of the people I've spoken to at this company thus far should definitely not be in the hospitality industry.

What do you think they have offered in return for 1 month of my trouble? A free night's stay before January 2012 at their Galveston hotel. Um, I'm sorry, no. Besides the fact that I'm pregnant - due February 1st 2012, and won't be traveling much in the near future, I would never stay at any Best Western again.

The next morning we ate breakfast and left by 10am. Three days later, we noticed that we had been overcharged by $407 on our credit card. We called but we're unable to reach the manager, TJ **, but we're told it was for the replacement of the window we broke. We explained it was broken when we arrived. We have tried repeatedly to reach TJ ** and all he's ever responded to is an online survey through the Best Western site, saying that's how much the window cost. We have never received any invoice for the window, copies of his claim that it was us that broke it, or even a chance to talk to TJ ** as he's always "unavailable".

This one-night trip was a splurge for us and we don't have the money to pay for damage we didn't cause. And corporate Best Western is unwilling to get involved in any billing issues.

Why a downstairs room would be better is beyond me. As I was talking with her, another roach was crawling in the bedroom. We packed up and went down to the lobby. She said that she was sorry and gave us our money back.

We then had to drive home in the middle of the night and we were very disappointed.

Upon arriving, we found out that the restaurant had had a fire, so no restaurant, no room service, and no ice machine. The only work area in the room was from the bed because there were only 3 outlets in the room: one in the dressing area, one beside the bed and one beside the other bed.

We had to unplug the clock to use our computer. The clerk, although very nice, was not versed on which restaurants were open and which were closed and even sent us to one that was closed.

All in all, our experience was terrible and we would like to be compensated in some way for this mishap, which was not our fault.

I would have asked for a different room if it had not been so late and my kids were already sleeping. So, in the morning, I complained to the desk clerk, who had a smirk on her face the whole time I was complaining and then laughed when I asked for a discount. I then asked for the manager, told him my story and he says we cannot give you a price break until the room is inspected. Then he promised me he would contact me the same day to let me know what they found out.

I never heard back from him. I have called 12 times now and left messages with no reply. The manager’s name is TJ **. I will never go back there.

Exact wording from booking confirmation e-mail: "Cancellation Policy: This reservation cannot be canceled. " It was not mentioned that I cannot change the dates (or I just don't understand this clause or English).

This is my first trip to USA, but it was ended with bad memories. This is my first booking in Best Western Hotel, and will be the last one too. In case you are able to help met, I will be grateful. Otherwise, I hope this will not happen again in the future with anyone else. Thank you.

Sudhir **

The power still ended up going out on the second night and the hotel had no generator. The hotel was pitch black and the emergency lights only stayed on for about two hours. The hotel was hot and dark. My son has eczema and when he gets hot and sticky, he would be very uncomfortable and he would start scratching uncontrollably. My mom and I had to sit by the door downstairs just to feel the air circulating. There should have been a back-up generator during this time of a disaster. And there should have been lights in the stairwell. There were none. It was so dark we couldn't see our hands in front of our faces! It was so dangerous, and we were on the 4th floor.

I will never stay at this hotel again during a storm where the power has the possibility of going out. The owner needs to invest in a generator and the lights need to be working. The hotel was at its capacity that night and it was miserable that I couldn't wait to get out of there.

My wife and I left without staying at this establishment. We proceeded down the road to the Holiday Inn Express, where we were treated fairly and professionally by the hotel staff. We were charged $92.00 for a very pleasant and relaxing stay. When we were already settled in our room at Holiday Inn, I received a phone call about three hours later from Best Western. I was asked if I am still going to check in there. I told the caller I would not be, and would be filing this complaint with the company. I feel due to the fact I was a victim of a disaster that I was a victim of Best Westerns unprofessional staff, and was almost taken advantage of.

I went down and complained about our room. The head of the housekeeping said he would send someone up. We left so as not to make the housekeeper uncomfortable. When we arrived back, we noticed the only thing that had been cleaned was the garbage can, probably only because I made it noticeable, and the tables had been wiped down.

After our stay of two days, I went in to shower. Washing my hair, I looked up and noticed molds all over the ceiling which I took pictures of. This made me angry. My two children both have asthma and one of the two also has two different forms of eczema, causing her to break out all over her body. This was in no way good for any of us.

We ate in their restaurant. Their food was horrible and cold. The first time we ate there, they messed up our order and we had to reorder it and sit and wait. The second time, our food was under cooked. They took the undercooked food from us but did not replace it or take it off our bill. It was very hard to communicate with the people who worked there because most of them did not speak English.

I will never stay at that motel again. We spent $413.00 to stay at that motel, plus all our gas money to travel the 1000 miles for vacation. I have to say, it was the worst vacation my family and I have even taken.

In an economy like ours, I would think that you would want to encourage repeat customers, not push them away. Until this visit, I have been very pleased with the accommodations at Best Western. Perhaps, some consideration would be available? Thank you.

I contacted the Best Western complaint line and they seem not want to handle the issue. So if something is not done about this, I am seeking further action against this particular hotel. My advice to you is to never stay at one of these hotel. They are not what they make out to be. I am totally upset at this particular chain. I have always stayed at a Best Western hotel but under these circumstances, I don't think I will ever stay at another one.

As with the previous stays, we booked the room through Priceline.com; securing the booking with our American Express purchasing card. Before our employee checked in, I faxed the hotel a credit card authorization form (provided BY the hotel and we have the transmission form to confirm time and date). We provided all information: the form, clear images of the front and back copies of the card and the card holder's driver's license. The form was signed, dated and complete.

paid for it with my own credit card for now, and hopefully I can get reimbursed."

I immediately called the hotel to find out what was up and a woman who identified herself as Veronica told me that she could not find any credit card authorization. I asked to speak with Andreas. After quite a wait, she put him on the line. He also claimed not to have received my fax and asked me when I had spoken with him. Answer: the morning before. I asked him why he told me everything was fine if it was not. No answer. Veronica informed me that I could resend the fax or they would charge our employee's card. I sent the fax with the original transmission confirmation. To her credit, Veronica called me back to say she had received the fax. Silence. "And?", I said. "We'll charge the card," she said. More silence. "And?", I said. "Have you already charged our employee's card?", "We'll back that charge out," Veronica said.

After the first conversation with "Veronica", I asked to speak with her supervisor and got his voicemail of course. If he returns my call, I shall be pleasantly surprised but I won't hang by my thumbs waiting for it. In my opinion, "Veronica" and "Andreas" made two mistakes: Being deceptive to a corporate customer and being deceptive to a corporate customer who books travel for a daily newspaper that is part of the largest chain of newspapers in the U.S.

On our first night, we arrived late to the hotel. As I walked in the lobby, I was relieved to see the restaurant will remain open until 10 PM. I knew I would need to feed the children again. We went up; took baths (in the dirty tub), got jammies on, and at approximately 9:15 PM, I phoned for room service so, I could order a late dinner for the family. There was no menu in the room, by the way. I called several times, and no one answered. So, I had the kids get shoes on, and we took the elevator down - it was 9:35 PM. I walked into the restaurant area, and waited at the bar to ask for a menu. The female working behind the counter continued on with her paperwork, as if I wasn't there for a few minutes. Finally, I interrupted her and asked for a menu. She told me she stopped serving food at 9:30 PM. I asked why the sign outside the restaurant says it's open until 10 PM, all the paperwork in the room says 10p PM. She said she didn't know, but she's not serving anything. So, I then go to the front desk and asked - no one seems to know why it's closed, but it is. No apologies; it was no big deal to your staff, but BIG deal to me. I asked if there is anywhere else in the hotel I can get food for my kids, and they suggested the vending machines. I went to the vending machines, and they won't take my dollar bills. So, I go back to the counter for change and WHOOPS - no quarters. No apologies.

We visited the pool. While it looks beautiful, the tile flooring in the pool area is absolutely DANGEROUS. It is SO SLICK. We sat and watched both my two and four year old fall on it about half a dozen times, my five year old about three times. There is matting at one section of the pool; they would step off the matting onto the slick tile, and would actually get BURNED on the backs of their legs from the fall on the mat. The families we were visiting (also staying at the hotel) experienced the same with their children. SURELY, there have been multiple complaints regarding this tile.

Honestly, I would NEVER stay at this hotel again. For that matter, I won't stay at another Best Western. The accommodations were poor; the staff was rude and really could care less about providing good service. Not to mention the poo! Someone is going to crack their head on that tile, and then the Middletown Best Western is going to wish they had listened to the complaints they've received on it. Thank you. Josefina **

I asked the hotel manager, Jared ** for a refund. Jared referred me to the Best Western's website. When I called the phone number on the website at 800-528-1238, they referred me back to Jared.

End of story, Best Western is refusing to refund the night I did not stay at the hotel.

My first day, I worked with another person and it was fine. The second day (and obviously my last unknown to me until later) I worked by myself. I did what I was supposed to do. At the end of the day, the manager (Meera) told me to go ahead, and just leave everything that was in the washers and dryer. Not to worry about it because the third shift will take care of it. Also, to just leave the magazines and phone books that was just a task to do if I had the time.

I tried to finish it, but she insisted I leave it be. Also, when I worked both days I needed a letter written on a letterhead stating I started working there, and how much my pay was. I was never given this paper that I needed for FSSA, that was due on July 25.

As I left that day, I said goodbye to the guy working at the front desk (Meera's husband), and told him I would see him not that weekend, but the next weekend (7/22-24) when I was supposed to work.

That following Sunday, I received a phone call at home from the front desk informing me that I was not on the schedule for the following week, and that Meera would get a hold of me. I called Monday and was told she would return my call. She never did. I called two times Tuesday, and again my phone call was never returned. I called again Wednesday twice, and was finally told the second time I called by the front desk person that Meera didn't think it was going to work out, and if I had any questions to come in the following day.

So now, not only did I need the previous statement for FSSA, I also needed a statement stating I no longer work there as well. I was not able to get up to the hotel due to the extremely hot weather, and I was not taking my 7 month old baby out in the hot weather. I finally got up there yesterday (7/25), and told the guy that was working the front desk (Meera's husband) that I needed the paperwork to be filled out now. He told me his business was more important than my paperwork, and that they were busy. I could pick it up the following Monday.

The parking lot was NOT full by any means. I know for a fact that the paperwork I needed to be filled out takes less than 5 minutes to do. I called the FSSA and spoke to a woman. She offered to help me by calling the hotel and speaking with him to at least verify my last day of work. He said he did not have that information, and the manager was not there.

He did have that information because he said goodbye to me the day I left after my shift was over. I also asked him about my check, and if they were going to send it to me or if I could pick it up. He told me IF, my paperwork was filled out, then I could pick it up on the next cycle which is this Fri (7/29).

I understand if they thought it wasn't going to work out with me, but I find it to be very messed up for not filling out the paperwork that I asked to be filled out or the letterhead to be written; to get a call from the front desk to tell me I was fired (not the manager to tell me), and for her not to return any of my phone calls.

Meera could have called me herself, and given me a reason why she didn't think it was going to work out.

I was overwhelmed with embarrassment and fear as Seth charged at me in the parking lot yelling at and threatening me. I later called Best Western customer service to place a complaint.

I cannot understand how Seth could be so very cruel and angry as I had not checked into the hotel, I never even made it passed the customer service area. Seth's behavior and treatment of me as a human being and as a potential guest of Best Western was full of hatred and totally inappropriate.

Then the date came to check into Best Western Dinosaur Valley Inn and Suites. My husband, for a third time, asked if the room was handicapped assembly and again we were told yes. We went to go get something to eat because we had to get to Stephenville, TX by 6 pm. We got to the room, I ate and changed, and it was getting close to leaving when my mom had to used the bathroom and told us that the restroom was not handicapped assembly. my husband went down to address the situation and the manger asked what makes a handicapped room. My husband had to explain to the manger at the hotel who asked what makes it handicapped assembly. We were like, “Really, he does not know?”

I told my husband we had to go. I had to be at the school by 6 pm. We explained to him we had to go. He said they would get the problem fixed by the time we got back, and we told him it would not be till late. We got back and the only thing they offered was an ADA room, which I should have gotten in the first place. We were told if we wanted that room, we had to pay for it, there was no compromise at all. We had a suite already, there were 4 of us, and we did not have the extra money to pay for a suite and that ADA room which was a single. We explained to the lady at the desk the situation. We even asked her to call the manager, but she would not. She kept saying, "I’m not allowed to call him," which I know was not true. She could if she needed to, of course. I got ugly because my mom was handicapped and had nowhere to use the bathroom. We asked for a refund so that we would go find another hotel that would accommodate us or would just drive home.

She said she could not do that. So we were stuck. All she could say is, “You have to talk to the manger tomorrow.” How is that going to solve the problem of my mother needing to use the bathroom? We asked if we could at least use the bathroom in the ADA. She told us no you have to pay for it. I blew up. My mom has nowhere to use the bathroom and the lady said no. That made me mad. A handicapped elderly lady has nowhere to use the bathroom when we asked three times before we paid for that room. Then we’re stuck, no refund, no compromise or deduction for the other room.

I was so mad because they discriminated against my mom who was handicapped. How can they do this? Finally, two hours later, the lady at the desk said I believe the bathroom in the hallway for the public is for handicapped. It was, but it was on the first floor and we were on the second floor so now my mom every time she has to use the bathroom has to go downstairs when we paid for a suite, which has two bathrooms in it, but she cannot use because it’s not handicapped assembly. This is **.

They contacted me on every point of coordinating the event including obtaining credit card information. However, their alliance with the projector company is shady. They approached someone who was assisting me with set-up, but not my employee. They asked if we need a projector and took the yes of someone who didn't sign the contract or approve the credit card. Their continued response that we received a discount is terrible. I would have gladly paid full price to get excellent service. Between management response and poor response, I would say do not use this establishment for any events. And if you do, please do not accept their discount to get your business, because if you do, they will do good business or provide good service.

So my room was in between a bunch of college students that were having a party all night. Neither Priceline nor Best Western thought of a refund for a horrible night sleep was in order. I have been waiting over 6 days for Best Western customer relations to get back to me. I am very disappointed with both and will never use Priceline again or stay at a Best Western!! Steer clear of this hotel!! I don't know my test results yet, but spending over $100 for a room and getting no sleep caused me a lot of unneeded and undeserved stress. If I fail the exam, it will cost me over $1000 to retake it.

While we were gone, students told me that there were problems with some rooms. I called the hotel and talked with clerk re: broken window latch in 1 girls room; broken half wall in 1 boys room, broken toilet in other boys room and mentioned problem with impaired chaperones had with stairs. The clerk got the manager and he told me the complaints were minor. He would move the chaperones downstairs, but could not move students as the hotel was sold out. Yet, while checking in, some people walked in and got rooms. As far as the broken latch, he would have 2 maintenance men on for security at night. The adults in the group did not find this acceptable and asked to be released from the rooms.

I asked for the corporate office phone number and was told there wasn't one. I called 411 and got the Corporate Office number. Customer Relations got my story, talked to the manager and his response was he would release us in the morning from the 2nd night, and he would have the chaperones moved downstairs, but could not move the students. We are talking about 16 teenage boys and girls. My response was liability to hotel if something happened to a student and spreading the word about our treatment. Manager agreed to release us without charge. Two days later, all the adults have charges on their credit cards for 1 night. Hotel says cannot remove the charge due to a "contract". Because we were registered for about 2-1/2 hours (bodily on grounds for about 15 minutes) they can't refund money. A clerk by name of Anita did tell us we would have no charges when we left the hotel on Mon. 11/8/10 to go to another hotel.

For three days, I got the runaround from the employees and the manager. But once I stated I would call the health department, I received a phone call from the manager who was very rude, telling me I better not threaten him. I informed him of the situation and he told me he was not giving my money back and this did not happen at his hotel. I could not believe how ignorant this man was, and how rude he was. I will never again stay at a Best Western hotel or probably any for that matter after this experience. If this happened to a Best Western corporate head or anyone working for Best Western, they would be highly **. It is truly about the principle of providing clean and friendly service to the consumers because without us, they would not be in existence.

We agreed to use my card associated with my bank and I went back inside and told them what I decided to do to resolve the problem and was told I would not get the same rate as the one I originally had 15 minutes earlier. In my most lady like 65-year old voice, I told them what they could do with their room. The person who cancelled my reservation made me wait 5 minutes while she totaled up numbers from the day and was gone when I returned from my car. I will never stay in another Best Western again. Nothing they could offer me could make up for the lack of business ethics they displayed. I had to go seek other accommodations at twice the rate. After the amount of driving that I did alone, I was beyond tired.

The past Saturday, which was Sept 25, 2010, a guest had the meeting room. She was hosting an event which was a ladies tea. He treated her very wrongly, he said to me "she is only paying $75.00 for the meeting room so she need to clean up after her event!" My general manager and the young lady started arguing because he kept trying to find reasons to bother her and the other ladies about. Our front desk manager who has been here for 5 years quit her job today because of how he talk to her! If something does not get done about him, and how he treats other people, I will hire an attorney.

When I checked out, to my complete surprise, the reception clerk told me I had to pay a fine of DKK800 for damaging company property. I agree that the situation needed to be rectified, but I tried in good faith to find a solution and was told by hotel staff not to do anything. I naively paid the money and filed a complaint as instructed. I paid in cash because they charge 5% to use a non-Danish credit card, which is also never made clear anywhere when I made the reservation.

When I asked for the manager's name, the reception clerk refused to give me her full name, only "Charlotte" (and that after several tries) and also refused to give me a copy of their policy regarding the fine or a receipt to show the charge from the cleaner. She refused to give me her own name, and began to speak louder and louder about the problem when I questioned the charge so that the entire lobby could hear her talking about personal information (blood stains from my period) and talking about the damage in legal terms that made it sound to my travel companions who were waiting for me in the lobby as if I had done something criminal. As they were all men, I was humiliated - especially when I had to explain to my boss what happened.

Best Western corporate came back to me after they spoke only to "Charlotte" about my claim. Charlotte says they tried to contact me before they sent it to the cleaners, but I was not there (I was a hotel guest in a location that serves Legoland!). This is simply not true. I have no record of either a phone call or an email from them, although I was required to give this info to register. They sent the sheets to the cleaners without consulting me, or getting my approval and spent an outrageous amount of money to fix a problem that could have been handled far less expensively.

As I have never been neither allowed to see the policy I am being held to nor the amount of the charge to the hotel, I am not satisfied with their response to my complaint. They did not address the fact that I was told it was okay and that I did not approve the charge made. They will not refund my money and have told me their complaint file is closed.

I should add that I have stayed in Best Western hotels regularly since I was a child, both in the States and Europe. I have never been charged for anything like this before. I had no way to know they were going to do this and they still won't substantiate why.

I ended up sleeping on top of the bed spread with my head facing the foot of the bed. I did not even turn down the bed, beyond pulling off the bedspread, as I feared filth! After waking up every hour or two all night long because of the smell, we checked out at 7:57am the following morning. Now, I know why the keys didn't work! I have reported the smell issue and detection of urine to the Colorado health department, it's a health hazard! I report this to you, in hopes you will handle the negligence of the franchise owners! When all is said and done that awful night's non-sleep in a room that is a health hazard cost me $107.69. I will never stay in another Best Western, for as long as I am alive. I will be advising all of my friends and family to steer clear of your motels, your name and affiliates.

We attempted to see Jasmine before we checked out of the hotel in April and have called her many times since with no response from her. She is always gone and we are put into her voicemail. I contacted Visa outside of the 60 days from date of the charge, so I do not think they will help. I truly believed Jasmine would credit my card for the night we cancelled. My faith has left me $385.00 poorer. My husband and I have never experienced this type of treatment during The Master's in the 30+ years we have attended. Can you help get our refund? I can supply the confirmation. Thank you.

Our view was a blue trash can. We thought we would turn the mattress over and to our surprise was a huge yellow urine stain underneath the mattress. We were both so disgusted. By morning, I noticed I had a few bites on my arm and he had more than a few on his shoulder. Never saw any bugs but I'd bet they have a problem with bed bugs especially since the mattress was soiled. Lastly, the towels were a dingy gray color. I've never been to any hotel that didn't have fresh white towels. I really thought for the money we spent for 2 days...which was close to $400 we should have received better accommodations and white bath towels.

I called them several times, asking for original record, they never faxed to me. And there is a lady, manager, asked me why I did not call in March? I said why you did not charge me in March?

If it was a mistake when the staff picked up clothes, we should know when the clothes return to our room. But no one contacted us when it was done. Then who took the clothes?

Is it possible be someone have access to our account sent the clothes in and picked up later?!

$104.62+ 5 phone calls, 1 week frustrated mood, 2 complains file on Attorney General of Florida.

The amount quoted over the phone was 129 GBP per room times 2, but we were informed on arrival that we also had to pay taxes of $22.58 GBP. I have left all my details and copies of bookings with the staff and have heard nothing from the office since. I have been advised to lay a complaint against the hotel as it is totally unethical and I needed to report what happened to our booking. I spoke on the telephone that day to the manager and it was hours later that we had to solve the issue ourselves.

Please advise as to what the intentions are as I have been advised that the total bill at the Hilton at Heathrow should be reimbursed in full and these details and copies of the bill and reservations were left with the staff. Please advise a.s.a.p. as to what can be done in this terrible situation. They booked out the rooms because of Wimbledon and obviously got more for them.

Now the items that my daughter had worked so hard to obtain are gone for good. She is extremely upset and emotionally damaged by the invasion of privacy. She is worried to stay in a hotel again, in fear of housekeeping going through her luggage and personal items. My daughter plays for a Select fast pitch team and has for several years. We have travelled all over, staying in various hotels every weekend. This has never happened before. The worst part about it is that I cannot get a call back or a response from the GM of the hotel. I have called him several times to no avail. I got no acknowledgement that they are even concerned or care at all, not even a call out of respect saying they will look for it or a description of what was missing. We had no communication at all.

I am so shocked. Best Western is a preferred hotel of our traveling team. I will be making some phone calls and this will soon change. How terrible it is that now my children are scared to stay in a hotel and my older daughter is asking for locking duffle bags to keep even her shoes and clothes in! It is amazing that we pay for this. We lost $200, an Ipod touch, and a $150 Nikon digital camera. And this has caused us a loss of feeling of safety and security while traveling, with negative emotional affects.

When I walked in the room, it reeked of cigarette smoke and appeared dirty. I went back down to the front desk and handed him the room key and told him I would not be staying there. He asked me what was wrong with the room and I told him. Again, there was no apology. He just asked for my credit card again to credit the card. I noticed there was a 2010 diamond rating from AAA on the wall and wondered how that could be possible. I am contacting them next. This hotel was a total dump and the front desk worker was very unprofessional in both dress and conduct. I thought Best Western chains had a higher integrity than what I witnessed here.

I explained that I was looking at my account in black and white online and she still continued to argue with me stating things like, "Mam, you're not listening to me" and "Mam, you need to call your credit card and ask for the difference credited." She stated it was the charge card servicer's fault even though she also stated it was for "incidentals" which is the concern of the hotel.

I told her she should make the customers aware of this at check-in, that there may be an additional charge but that it will eventually come off and eventually reflect on your statement from your card servicer. She then said, "Mam, not all credit cards do that." This is the second incident of the same nature within the last year with Best Western in Rockland, MA and no other hotel we've stayed at.

Well, we returned at 5pm to a rude and nasty manager who asked us to come in his office, one by one, the maid manager was in the office with him. For one, this was a very uncomfortable situation. They talked to myself and my roommates like we were children going to the principal's office. They were rude and this has led me to say that I will never ever stay at another one of their hotels.

I cannot believe that someone this rude is employed at facility handling their guest. I got emotional damage and I will never forget this experience and will never recommend this hotel to anyone.

I checked in upon arrival. The front desk clerk "Nicky" asked my name, checked the info from her computer and said the rooms would not be ready until 4:00pm. "Nicky" did assign the room numbers which were adjoining rooms asked for my I.D. and credit card which she swiped twice. I asked her why did she swipe my card because I had already booked the rooms and paid for them online which she had already verified in the hotels computer system. "Nicky" said that she swiped the credit card for "incidentals". I thought that was odd but I had no idea that in swiping the credit card twice she was charging me for two rooms again after I had paid for the rooms online.

This front desk clerk was very nasty and acted as if she was mad about something, which I assumed she was having a bad day. Later I realized that most of the staff at this resort were acting indifferent. It is 2010 and I didn't want to assume that this behavior was because we are black I still don't want to assume that, but it is possible. We proceeded to go to the water resort area on the premises and leave our luggage in the car and take in our swimwear and pay for lockers to put our clothes in and change in the locker rooms provided for the waterpark. This was a big inconvenience by the way with an infant in tow.

I went back to the front desk with my family still in the waterpark area to see if our rooms were ready @3:30pm, the rooms were not ready. We waited until 4pm and checked in. We checked out of both rooms the next day April 4th 2010 at 10:50 am, check-out time is 11:00am. The next day Mon. April 5th, I checked my account online and saw that my account had been charged for a room at the resort, one room mind you. I called the resort and was given a runaround by the front desk clerk "Nicky" and she said the front desk has nothing to do with being overcharged." Accounting would handle it" and she hung up.

I called that resort five more times and I have my cell phone to prove it before she connected me to someone named "Tina" in accounting who by the way was just as nasty. "Tina" said that she would check into it. The next day Tuesday, April 6th, I checked my account again and the other room was charged to my account. I found the name of the manager "Dwight **" online at the resort website and contacted him. Dwight told me someone in accounting named "John **" would call me to resolve this.

Consequently, I incurred fees on my checking over $100.00 and not to mention being double charged fro two rooms totaling $622.76. The behavior and ineptness of the manager, accounting, and front desk staff is inexcusable. I haven't received my $311.36 for the double charged rooms not to mention anything close to an apology for my inconvenience of incurring insufficient fund fees in access of $100.

We called and asked for a safer room. We were given another room, 217. It still had one light weight cord along the wall. Where I work, we had to remove all extension cords to be OSHA compliant. My granddaughter, 13 yrs old, came home with body lice. This is so unacceptable. She is traumatized and had to be treated at the doctor. She slept in the middle bed. She has been no where else to contact this.

After she offered me more money and painted a very wonderful picture of the situation and company that owns it, I left my current employer and came to her hotel. After working between 12-16 hours a day on a fairly modest salary in order to barely make the hotel pass, I was laid off. The hotel has been neglected for at least 15 years. There are more problems and issues than I could ever mention on here. Milestone is cut off from literally every vendor they deal with for not paying their bills. I had to use my own car, my own gas and my own money for getting materials. Even though I did nothing wrong and am the sole reason the hotel passed the inspection, I was let go and then even told (by Rich) that they will fight me collecting unemployment.

The hotel is currently operating with no chief engineer or any person employed by the hotel with a pesticide license or pool certification for operating the pool/spa and/or handling chemicals. Tina and Rich are very sneaky business people that use you, chew you up and spit you out like an old piece of gum. All I was told by Tina or Rich was that they can terminate a person that is in their 90 day probationary period without giving a reason. The position that I left for this one is no longer available and they are denying me unemployment and nobody in my area is hiring.

I had to buy breakfast for my whole family for 3 days, I had to take them to the movie theater because there was no more TV cable in the room and the pool wasn’t open. I had to use my mobile phone minutes because there were no phone service at the room. I had to go to frontdesk for cups because they were removed from the room without notification, all this without a fair warning when I was charged the whole amount of the rooms for Best Western and Motel 6 downgraded all the room and hotel services. What they did not update was the room price that it was charged the same as Best Western prices.

I spoke with a Customer Service Rep at the Best Western HQ who informed me that these decisions were left up to the individual hotel operators, but he offered to place a courtesy call to them on my behalf. Again, the request was denied. I understand that the decision is left up to the individual hotel operators, but I must say that I and the families I represent are deeply disappointed in the unwillingness of this hotel, representing the Best Western name, to afford a break to those who had no control and are already suffering a hardship over these unfortunate circumstances. They charged our credit cards immediately upon registration more than a month ago, and they know there is nothing we can do about it now. Whether or not they are legally within their rights, I am disgusted by their apathy for making some type of effort in the name of goodwill.

Then after falling asleep there were a loud bang at 4:02am from the vanity area we all jumped to see the shelf where our clothes hung fall from the wall Well no more sleep for me my husband and daughter tried to sleep again they were part of the wedding party We called the front desk a couple hours later a janitor came quickly after he saw the room condition he told us this room shouldn't have been occupied I didn't notice the room had pictures but one were laid against each wall he brought back a set of keys so could move to another room but we jump from frying pan to the skillet

Wow this room had two holes in the bathroom and the carpet were stained we kept our shoes on again this time the pictures under the bed the telephone label and receiver had mildew my called the front desk to tell them but and paid $200.70 for two nights we had traveled so far to get to this wedding we ran out of time and hotel money we tried to find another hotel and was told none was available and couldn't afford the ones that were because of a Volleyball and Cheerleader tournament. So we had to stay there or sleep in the car I know about the storm three years ago but if the rooms at this hotel are not ready for business WHY open and take people money I had to give my credit card.

I would pay $350 and she would pay the remainder. When we checked out the next 11/24 the desk guy did not know we were checking but he said ok because it was before 1:00 p.m. My mom said she would pay for the one night we stayed a total of $106.78 she was charged and we left. Now on friday 10/26 I noticed on my statement online I was charged $350 from best western I just assumed it was from Jibboom St where we were staying it wasn't. I called Sunday 10/28 Eric informed that the charge was in the process of being refunded that it was done Friday evening. I called 10/29 and 10/31 it was never refunded.

I spoke to Leanne 11/1 @ 7:15 a.m. she told that they charged by mistake and refunded my mom's card $350 and charged her $106.78. She said it would taken care of by 11/2. I called and spoke the desk guy he did not give me his name and told I had to call leanne back monday morning 11/5 I told she should call me back and customer service me ,

When I contacted Best Western International about their inspection process of their franchise hotels in relation to ADA I was told Best Western doesnt inspect for ADA compliance. They said For Best Westerns, if the hotel was built before the law was passed, it will be the owners choice to update their property to meet the American Disability Act policies.? Note they said policies? not federal law.

I find it unbelievable that a major corporation that franchises hotels and allows their name on the sign has no concern for customers with physical disabilities. If they dont require their franchisees to meet federal law, what do they require.

Best Western put blame on Hotels.com and offered to locate a nearby hotel and give me 1 night free stay?

Called several times to customer care at hotels.com (Tried to get English speaking rep) and was constantly pushed off to this person and that person. Absolutely no help to me at all. Did not offer me a refund, nor any free accomodation. Zilch. Nada. Nothing.
Of course they blame Best Western not updating their accomodations.

Checked next day and sure enough there were open reservations listed at Best Western on the hotels.com site. Figure that.

I had to call and cancel the charges on my credit card.
Obviously noone at either hotels.com or Best Western had the time of day for me....did nothing to resolve my problem..their complete incompetence and rudeness.

Talk about Customer satisfaction.

WARNING: If you make a reservation....call the hotel or resort DIRECT and not through a third party like hotels.com. and double check your reservation prior to travelling. I will never use Hotels.com or Best Western again.

Used towels, soap, toilet tissues, Kleenex, were not replaced on a regular basis, unless one went to the lobby and requested them. Bed linens were not changed for our entire stay. the elevator seemed unsafe with very, very slow, service and no luggage carts were available. Higher rates were charged to us than offered in the travel coupon booklets (about half of what we paid.) available at tourist sites and on the web, despite guarantees of lowest available prices from Best Western when one is a member of their Gold Crown club with AAA affiliation.

Despite my requests to the desk clerks for a rate adjustment, given the time I spent and discomfort (100 degree temperatures) in obtaining these necessities, and having to wash our clothes, I was referred to the manager each time (at least three) who was never present. On our last morning, I asked a person behind the desk, to speak with me about these conditions and a rate adjustment, thinking it was finally the manager, it turned out to be the owner. He stared at me and walked away. I asked the desk clerk,twice more,at different times, to speak with the owner about a rate adjustment and each time, I was refused.

I was asked to leave my home phone and a note for the manager and either the owner or the manager would call me personally. This has not happened. I filed a complaint with the AAA, questioning their three star rating of this establishment but they passed on my complaint to Best Western and the hotel. The manager finally wrote to me offering me twenty percent off my next visit. I responded with a letter stating that this was unacceptable, but that I would accept twenty percent off my current bill (@$80.00) with copies to the AAA and Best Western (from whom I have received no response at all.) The AAA has said that they are no longer involved since the manager did respond with a letter to the complaint and that they are not responsible for the lack services and discomfort that we encountered. I disagree with this because we stayed there because of their rating.

This hotel was OK for our 1-night stay before heading up to Monterey. Our surprise came after our stay when I received our credit card statement. BW Carpinteria Inn over-charged us an extra $50. After contacting the Best Western corporate office, they came back and told me the hotel accused us of having smoked in the room, therefore, Carpinteria Inn imposed this extra charge. The truth is no one in our entire extended family smoke and our kids are very sensitive to the smell of smoke. I would think if people want to smoke, they would book a Smoking room instead of SPECIFYING Non-Smoking room ONLY.

The BW corporate office made the effort to investigate the situation, however, since the Carpinteria Inn is privately owned and insisted on their lie in order to make a few more bucks, the corporate office cannot force them to reverse the credit card charge. I intend to dispute the charge with my credit card company in addition to exposing their dishonesty in BBB and FTC. If anyone has encountered similar unethical problem, please share!

hotel comforter had coke or some other beverage spilled on it and I had to retrieve a blanket from my car. Additionally, my hotel reservation was for a queen size bed and when I checked in I had two double beds.

Some of the problems were reported to Jo at the hotel and upon check out at a litte after 5:00 a.m., all problems were reported. I have made three long distant telephone calls to speak to the manager(s) as it relates to my stay. I did speak with Ms. P on Tuesday, Nov. 15, 2005 and requested that a portion of the monies charged be credited back to me. Nothing has been done to date and my telephone calls have not been returned.

I went to the front desk and requested a refund. They said it shouldn't be a problem but that they would have to leave a note, because the manager is the only one who can issue those out. I called and spoke to the manager and his attitude was, "These things happen". I want a full refund of $82.70 and his best offer so far is 10 percent back by mail and then 20 percent off of my next stay. This is unacceptable. Yes things go wrong, but warm water is a commodity that you pay for and deserve to have. If you can't help me, can you lead me in the right direction of someone who can?

I have already contacted their corporate office, the attorney general & the better business beauro. Everyone seems to think that they tried to handle the situation so nothing can be done. I want a full refund and feel I shouldn't expect anything less.

So I called Expedia and asked them to cancel that and book me in another hotel closer to the courthouse. Expedia has documented all this also. Expedia told me that they(BW) only needed my credit card number to RESERVE the room, and I shouldn't be charged until I actullly gave the Best Western my credit card..and she told me to go in the office and make sure they didn't use it for a deposit and let them know I was cancelling.well unbeknownst to Expedia and myself, even though I booked my room on 9/11..the cancellation deadline was 1600 hotel time on 9/10..a day before I even made the reservation!!!! I talked to the desk clerk who pointed out to me this was their policy.

I felt bad telling her I thought the hotel looked seedy, so I used the excuse that I needed to be in a different area.this was at 3:15 in the afternoon. She put in a call to her manager who was not available ..and I called Expedia back to document what was happening. This morning the Manager (Steve) called me back and said he would only charge me half the room price! I told him I thought this was an illegal practice..I would be willing to pay their fee to Expedia..and he said "***** ***..I'm gonna charge you the full price" and HUNG UP on me!!!I have never heard of a slimey practice like this..smells like fraud or extortion to me! I have traveled quite extensively and have never had this happen!

I called the front desk to complain and wondered who the heck was coding keys. The front desk clerk was rude and refused to admit any fault on their part.

She contacted an offsite manager who called me in my room. (I believe her name was Jamie.) "Jamie" tried to claim it was impossible for a key to open two different rooms. I told her she sounded incredibly stupid making that remark when a half dozen people had witnessed the bikers go directly from our room to theirs and open their door with no problem.

She was upset at my remark and when I insisted she move us to another room, she refused. One of their suggestions was they would go up and check the keys of the two bikers! This was a ridiculous suggestion, as the bikers could have felt insulted by the suggestion they weren't trustworthy enough to have keys that opened our room. They could have made our two night stay not only unpleasant, but downright dangerous!!

After getting upset at my remark of how stupid it was to say a key could not have opened two rooms, she said I needed to vacate my room or she would contact the sheriffs and have me removed. She said they "Reserved the right to refuse service to anyone."

I couldn't believe this was happening and chose to ignore her threats. But sure enough, two hours later the Needles Sheriffs department was at our door telling us to pack up and leave. They were putting us out at 11 pm, with tens of thousands of bikers in the area for this LARGE event.

I asked for written confirmation from the front desk that they would not be charging me, if they were choosing to put me out. Amanda, at the front desk, refused, saying, "A decision about that hasn't been made yet."

They were CHOOSING to "refuse me service", yet gave me no guarantees I would not be charged!!

It was going to be incredibly difficult, if not impossible, to find a room. Every hotel doubled their rates for this weekend, knowing they would still sell out.

The first hotel we tried was Motel 6. They were full.

Next, we went to Traveler's Inn, only to find the manager from Best Western had FAX'd a note to the young lady at the front desk, instructing her "NOT TO RENT TO THIS PERSON". She had written that at the top of a printout of my room charges. (I have the FAX in my possession.)

The young lady at Traveler's Inn was incredibly nice and helped us to find a room at a less than satifactory establishment. But it was a room and for that we were grateful.

Although we had planned on staying through 04/24/05, we left early on 04/23/05 back to our home in Whittier, California. There was no way we were going to remain in such a hostile environment.

In addition to my motorcycles, I also own a boat and have stayed at the Best Western-Colorado River Inn in Needles on MANY occasions over the past 3 years without ever having a problem. In fact, a month ago we visited the hotel only to find the river was dry. (The recent rains had made the need for river water unnecessary, so the flow from Davis Dam had been shut off.) My party decided to head north to Laughlin and spend the day on Lake Mojave. I am such a frequent customer, Kerry (I believe), at the front desk, canceled my room with no cancellation charge.

I realize Best Westerns are franchised, but I will never stay at any Best Western hotel again!

When I arrived for check in at 7:25 p.m. on 10/7, I was told that I could not stay there for the five nights unless I was willing to upgrade to a "queen suite." The desk clerk would not respond to any of my questions about why the reservation had been accepted, or why, with three methods of contacting me available to them, they had not informed me between 8/23 and 10/7 that the reservation had been accepted in error. Instead, she directed me to "stop threatening" her.

I was told that the room I reserved would be available to me for ONE night -10/7 ONLY. I took the room for that night, primarily because I had already guaranteed it on a credit card, and I knew that these dishonest people would try to bill my card as a "no show" if I simply left. Apparently to drive home the point that I was being kicked out the next day, hotel management slipped "checkout papers" under the door about 5 a.m.

The Best Western website contains no "overbooking" warning similar to that used by airlines, and the interesting thing is that I actually got the room I reserved for the FIRST night of my planned stay, unlike an airline overbooking situation where the first person to pull a boarding pass for an overbooked seat gets to keep the seat. The only possible conclusion I can draw is that AFTER August 23, someone offered them more money for the room for the period 10/8,9,10,and 11. - (more money than they had quoted me on MY reservation, so they decided to kick me out.) (I wanted to submit this complaint to the agency that regulates hotels and motels in Ohio, but I have learned that the only regulating authority there is the State Fire Marshal, who certainly would not take action on a matter such as this.)

Apparently, they make up their prices as they go along. The manager was RUDE, unaccomodating and a terrible example of the "Best Western" hotel chain (which I will NEVER use again...AAA discount or NOT!!!!).

My wife who is white, just listened as the man went on demanding something be done, and that he saw this black man walking in the halls on the 6th fl. By this time, the employees noticed the look on my wife's face as she listened to the two-way conversations. She became upset, when the hotel told the upset father, they would look into the matter, and yes the police or security had been called. The Mgr. Brian, asked my wife if she knew this man who they were speaking about. Of course she replied, "Its probably my husband, since there are no other people of color staying at this hotel." Her comment caught them off guard, the upset father then turned to her stating:"I dont want to cause problems but he scared my child, who was just playing around." Since my wife was not a witness to the verbal incident, she didn't reply.

The mgr. then asked if it was okay if he accompanied her back the her room to speak w/me. I explained to the manager, what happened between the 2kids, and I. From the moment we arrived in Hershey Pa, and at the hotel, all of us had that funny feeling, and noticed not only the hotel desk staff, but other guests, and at other pa attractions people staring, clutching purses, and hurrying to get away from us. Locking car doors at stores, running to elevators, frantically pressing elevator buttons to make them come faster. By 10pm that night, we pretty much had it in PA.

The incident: 2 white girls playing in the hallway of the hotel. Our suite is on the same fl/6th. I was intending to take elevator down to the pool to join my kids. As I walked down the hall towards the elevators, the girls stared, and the 9yrold hid behind her older sister. They tried to push to buttons to make the door open fast before I got there. It didnt work. As I reached the elevator doors the obviosly frightened girls ran away. Yes I did comment to them that was a racist thing to do. This was probably a mistake on my part. However it was said, and that was how they made me feel. It hurt to see children afraid of me when they have never seen me before/and dont know me.

I explaind to them that my mother was stuck in traffic and I did not have her credit card. I gave them my bank card in order to check in the rooms. The desk attendant assured me that the card would not be charged. That is the only reason I gave him the card. When we checked out on Sunday morning My mother gave Kathy(the manager)the credit card to pay for the two rooms. kathy assured me again that all of my banking information was removed from their computer system. This was not the case. Not only was I charged for the two rooms they also charged my mother for the same two rooms. Best Western received a double payment for two rooms for the same weekend. The service that weekend was beyond terrible.

I have made several long distance calls to get this matter settled. I was told that the manager Kathy that made all of the mistakes no longer works for Best Western.Why would they let her go before she fixed all of her mistakes? Best Western fraudulently charged my bank card $372.28 and I want my money back.So far they have refunded $126.14. Since they refunded some my money I know they were wrong in charging my bank account. Now I want the rest of the money they owe me.

So by the time we got back to the room it was around 11:00 p.m. I went to get a soda out of our mini fridge and it wasnt' working. So I went downstairs and told the man at the front desk that the fridge wasn't working. He said that since we reserved the room online through expedia that he couldn't give us a discount.He said he could give us another room but not until tomorrow. I said "that's fine, but could we have a smoking room then." I told him that our room wasn't ready when we got there and they gave us a non smoking room and he said ok how about we switch tonight. I said ok if you can.

So i went up to check the other room's fridge and it worked. So I went to my room and told my friend that we were switching. He was sleeping, so I kept waking him up to make sure he heard me.I had my kids with me so I was trying to pack everthing up. I took his key and told him what room we were moving to. By now it's almost midnight and we were all tired from driving from Maryland to the border of North Carolina & South Carolina, and going to the theme park. So the next thing I know my friend is calling me at 7:30 in the morning. He said the man from the front desk called him about 4:30 in the morning and all he said was "I caught you" and hung up.My friend called back and said what are you talking about caught me? He said I'm not talking to you, you can talk to the manager about it.

So my friend goes down to the front desk.See, he didn't wake back up he just slept there.He said he figured they were going to rent the room out anyway, plus he was out of it(tired). He didn't have his key to get back in because I took it and turned it in. So the man at the front desk said that he was charging him $89.00 for that room. They had his signature from when he checked in, and his card number because expedia charges you right away for the room when you book online. Then the man wouldn't give him a key to get back in to get his stuff.My friend said if I have to pay for this room your going to give me the key to get back in. The man must not like being talked to like that and he said he was going to call the cops. Mike(my friend) said go ahead. The man said you might not even be staying here anyway that's up to the cops.

So Mike's down there in barefeet waiting for the cops at 4:30 in the morning. Anytime Mike tried to say anything to the guy he said I'm not talking to you, you can talk to the cops. So the cops came and talked to mike.The guy told the cops that Mike wasnt' allowed back down in the lobby until he left his shift at 7:00 a. m. So, whatever he won't come back down until 7. The manager was supposed to come in at 7.So at 7 Mike goes downstairs to talk to the manager,the manager won't be in now until 9. So I get my kids ready and we go down there at 9, the manager's not there. Now there saying 9:30 or 10:00. So we leave for the park,and while were there Mike calls back to the hotel.Manager's not in.The manager doesn't usually come in on Sunday's and if they do they only come in around 1 or 2 and it's just in and out and only for a minute. So basically they are giving us the run around. No one would talk to us.

So Mike called Best Western customer service. They tried to contact the manager and was told the manager wasn't in. So they opened up a file on Mike and the manager of the hotel has 7 days to respond to it.They have to respond to it.It really ruined Mike's time.He couldn't even relax at the park.When we went back to the room, as we were walking through the lobby, we got dirty looks.He was so mad because he didn't feel like they should have charged him $90 that is their walk-in rate. So he cut his trip short and left a day early.When we got back from the park. We had drove all that way to go to the amusement park and it got ruined by the hotel we were in. Also, my son couldn't even use his pillow on his bed because it had blood on it.

We thought it might be his blood because there was so much of it, but when we checked the pillow there wasn't any on it, just the pillowcase.That is very unsanitary.So, now we are waiting to see if the manager responds to the charge or not. But I'll tell you what, we'll NEVER stay there again.

I complained to the staff, but they said they tried to find out who was parking in them and couldn't find the person responsible. My wife cannot walk that far as it is with both lower legs missing and having a hard enough time walking on her prosthesis. Anyway, this hotel with a big name didn't seem to care enough even after complaing to the main co. I would never stay there again and would not recommend staying there either.

Once we were on the road we didn't have any problems at any of the other five hotels until we got to the Best Western in Grants NM on Fourth of July night. Keep in mind that we were driving approximately 500 miles a day through the summer heat with two cats and a child. We were very eager to get to our hotel room, especially on this particular day because it was the 4th of July and we upgraded the room a little because of the special day. We reserved a non-smoking suite with a wet-bar for one night for $79. However, once we get to the hotel the old woman at the front desk seemed very irate and she was also very unprofessional.

She stated that it was hotel policy to put all guests with pets in to a smoking room. I informed her that my daughter has respiratory problems and is highly allergic to smoke especially cigarette smoke. She told me that I could go elsewhere or accept the smoking room. As you can imagine I was very upset to hear this news, especially under the circumstances, so I asked to talk to her supervisor. The supervisor kept me waiting for about 20 minutes and her demeanor wasn't much better than the desk person and she basically told me the same thing. They tried to explain their policy to me, that because some people are allergic to pets that they can't put people with pets into a non-smoking room. Does that make sense? What ever happened to the customer is always right? I didnt understand why they didnt have ONE non-smoking room that allowed pets. Does one ailment supersede the other? Well, our first dilemma was that it was 4th of July night. Could we still get a room elsewhere? As far as we could see, there wasn't much to choose from in Grants, NM.

The other dilemma was: What if the other hotels in the area had the same policy? Well, I asked to see the smoking room just in case there wasnt anything else out there but the room didnt even fit the description of the room I reserved. We were all very upset over this whole ordeal, we felt like we were being discriminated against and being taken advantage of but we couldnt do anything about it. Basically, this one incident ruined our whole cross-country vacation. I was very tense after this incident, as was my husband. Such unkind and unprofessional service should not be tolerated by anyone. By the way, we did find another hotel to accomidate our circumstances.

I called back and politely asked for the corporate office telephone number and I was told Good Luck and hung up on again. I have notified customer relations and also have spoked with the local police department about this matter. I feel there was fraud, unlawful use of a creditcard and the biggest issue to me which is slander. I DID NOT TAKE THE IRON, nor am I a thief or liar and do not deserve as a paying consumer to be treated this way. I have not gotten a response from public relations at Best Western yet. On top of all that I made the original reservation on Wednesday. They would not take credit card info. I called Saturday to confirm I was told no rooms sorry.

I got upset then I was told only room ava is most expensive hot tub room. We had to have a room so we stayed in that room on that night. This may be just by chance, but due to the rude nature of the owner I would like to see a years worth of history on this and the other matter of missing goods from the room. The remote was missing also I wonder if it will be on my bank statement tomorrow or next week? Please help me solve this issue