Best Western Hotels Reviews

I booked a reservation through the official Best Western website on September 29, 2025, for a wedding in Petaluma. The very next day, September 30, a real emergency hit — My dog got sick and I was facing a large vet bill. On October 1, more than nine days before my scheduled stay, I called to cancel. The hotel staff were polite, but here’s the catch: They said they couldn’t cancel because I booked through a “third-party vendor.” That “vendor” was none other than the Best Western website itself. Let that sink in — book directly through Best Western and they still treat you like a third-party customer with no rights. Even worse, their cancellation policy is rigged against the customer. You only have 24 hours from the time of booking to cancel, regardless of when your actual stay is. That means you could book a room months ahead, and if life throws you a curveball just a few days later, you’re out of luck.

Was at Best Western in Kent Narrows for a two night stay. The second day in the afternoon they were power washing above our room. Had gunky slime come down on our car. White salty stuff. It took two car washes and scrubbing to even attempt to get it off. They should have waited but it seemed intentional. No apologies and no respect!!

My wife, our two small dogs, and I meticulously planned a trip from Arizona to Washington with three Best Western stops...Henderson, NV; Wells, NV; and Baker City, OR. Henderson went fine. But in Wells, NV, disaster struck: despite having a valid confirmation number and even completing pre-check-in the day before, we arrived to find the hotel completely closed for repairs for many days already.

We stayed at the Best Western Port O'Call Calgary Hotel. The receptionist gave us the room opposite a family with kids crying all the time. Loud talk from other rooms. Noise outside even at late night. The Reception staff were only frowning and talking in their language. The room was dirty and dusty. There was no Bible in the drawer as previous stays had one in every room. Hopefully there will be a mixed cultural staff at the reception other than just one community. And also Bibles once again placed in every room as previously. Let Canadian culture be brought back to all hotels.

I stayed at the Best Western Denver East! I had a very good experience! The room was spotless, if I had any questions I would talk to the front desk, and Taysha ** would help me out! She was excellent! The staff was excellent! I had a great time!

I made a reservation on the 13th of August to a Best Western in Sudbury. I did so by speaking to the front desk employee directly at 10:00 pm. Unfortunately, within 15 minutes of making the reservation, circumstances changed. I tried to cancel both in person and on the phone. I spoke to the general manager who said there was nothing they could do. I am being charged over $200 for the room. I reached out to customer service office who sent my issue to be evaluated by the board.

No working toilet in my room. Hotel full can’t change rooms. Front desk offered me a plunger to fix it myself or for a tip her husband who doesn’t work here can fix it for me. Both days the toilet was plugged. No one helped us! I fixed the toilet myself! No maintenance was available! We were offered a full refund however this has not been done. In fact they charged us an extra $219. Manager will not receive calls or reply to our emails. Very poor customer service!!

I thought the room was clean, but obviously carpet was never cleaned as my white socks were filthy from walking on it. Bathroom door wouldn't stay open. Towels not big, more like hand towels..breakfast great!

Becket Hotel- South Lake Tahoe. What an absolute DIVE! They give the BW a bad name. This place is run down, horrible service- I mean horrible service. Upon check in (that will not happen before 4P) we got some child with zero customer service skills helping us. She was rude and did not answer any questions we had. We also requested a bottom floor, both when we made the reservation and when we got there early and could not check in. We needed it for ADA. You see they are NOT ADA compliant. Our room had ONE towel in it. The front office said the towels were in the washer! What? So we could not shower before our dinner. The entire shower nozzle is coming out of the wall and you can not change the position. The shower is full of black mold. This will be reported, black mold is deadly. The shower you can't even turn around in it and I am a little person. It's the tiniest shower I have ever seen in a hotel or anywhere.

Our family reunion was in Oklahoma City, OK from August 1st - 3rd. And never had we ever experience such disbelief in conditions at a Best Western before. The first room we were assigned to did not have a shade in the window, blind but NO shade, cricket running across the room, and the room had a smell and the shower, slippery no grate over drain and no mat in place. Left that room went to another where the carpet was not clean or vacuumed. Went to the third room in one night, air unit was loud, but tolerable and we were tired.

Updated on 08/07/2025: I received the following response from Best Western Hotel Customer Relations (this is an EXACT quote) - "Our office does take into consideration you did utilize the room, and after experiencing some concerns, you chose to continue staying at the property". Basically saying it was MY fault I stayed in their dirty room.

Humberton was very helpful, explained everything carefully and answered my questions regarding address of Hotel and info regarding the complimentary shuttle. Will definitely recommend Best Western to family and friends visiting the Rhode Island area.

They were great all around from getting our rooms, and an awesome breakfast 6:30 to 10am. My kids loved it! Stephanie was amazing, I called in advance and she had everything ready when we got there. We will definitely be coming back. Thank you to all the staff that made our stay great! It also had parking large enough for our trail and truck to park not far from our room.

The hotel is clean and the breakfast is HUGE and tasty. Staff is very friendly and does a lot to please the customer. Thank you too, Connie, for going above and beyond to make my stay a pleasant experience. Keep up the good work!

Our 1st stay was in early March, for which we earned a $50 gift card to use at a later stay. All went smoothly. HOWEVER, our stay at the end of June was a DISASTER! Upon checking in, I presented the email with the $50 card to the front desk. I also showed them the DETAILED instructions to the front desk (from corporate) on how to apply. DEER IN HEADLIGHTS. This was a promo from early February, yet here in late June, no one at desk had heard of it. One even tried to tell me it had already been applied, hence my discounted rate! (Clearly a lack of training and grabbing straws).

After traveling a very long day, we were looking forward to what we thought would be a clean and comfortable place to sleep. The bed was comfortable enough but the room was extremely dirty. We would not stay here again. The breakfast was ok but the juice machine wasn’t working nor was the yogurt machine. There were no eggs to go with the sausage patties.

I was in the ER, so we missed the first night of our trip. Management charged us for the night anyway and refused to refund us when I explained what had happened. Do not stay here without some insurance.

I have been an Airbnb/VRBO host for over 6 years. I have hosted over 2200 guests in those 6 years. I have earned SUPER HOST recognition every quarter of the past 6 years. I have to say this is one of the worst Best Western hotels I have stayed in. The staff was rude, the bathroom was dirty. It has really gone downhill in the last few years. Maybe it is new owners. The manager is very un-professional. It is not a hospitable hotel. Very unaccommodating.

Plus - Recognition of reward status, Friendly staff, Fast check-in, Clean room, Good water temp and pressure. Negative - Updates needed to bathroom toilet paper holder, Bathroom door needs replacement, Front door needs to be sealed. Hotel is quiet but not much around the area. Breakfast is adequate but minimal. Parking Canberra tight. Overall a good stay and value. Would be easy to recommend with the updates done.

I had a deeply disappointing and frankly disgusting experience at this Best Western Plus. The room was not clean by any reasonable standard. There was visible mold growing in the overflow hole of the sink, and mildew lining the grout in the bathroom tiles. The smell of dampness hit me as soon as I walked in. This isn’t just poor housekeeping—it’s a health hazard.

Do not use the reservation tel line, rate is double the rate charged if booked direct at property. What a racket or fraud, however you prefer. The Best Western company line is even more frustrating when trying to get resolve.

They did construction at 6 am and refused to refund any part of our stay. They argued that pouring concrete outside of our window was a delivery, not construction. The hotel owner and management are rude and made the decision to pour concrete at 6 am. They offered 15% in points. What a joke!!!

the Winnipeg Best Western on Wellington is a dumb. There are hundreds of people all around the hotel fighting with each other. Garbage all over the floor outside and inside the hotel. Hotel carpets were stained with black mold on the window seals. It was so bad. They had six Is security guards on each floor. Kids and people running in Always all night. A charge is over three hundred dollars and we didn't even sleep. This hotel should be condemned.

Best Western Aku Tiki Inn at Daytona Beach. FL. is run by slumlord like manager rooms are infested with roaches, moldy smells and bedding is not clean, blood stains on bed protectors, crumbs, hairs, dust balls, and dead insects around headboard area lighting is very dim in rooms. Elevators did not work properly.

I stayed at the Best Western in South Holland, IL. I flew in from out of town and was not familiar with the area. When I arrived I noticed underwear (picture attached) in the bathroom like they did not clean up and a filthy couch (says picture too big to attach) with who knows what kind of stains. I checked out the next morning and advised the front desk of the same. They blew it off, offered a refund for the night I stayed ($150 way too much for a dirty room) that I never got refunded. Very dissatisfied with Mgt & 800#. Terrible experience, will never advise anyone to stay here.

I made a poor decision to stay at the Beat Western in Harrisonburg, VA. I double booked a room on June 3rd by mistake through Booking.com. Front desk saw this and only charged me for 1 room. Got to my room and saw I was double charged. The manager overrode the desk clerk, used my credit card information fraudulently and charged me the extra room without my permission. Then went home. Disgusting. Not trustworthy. Must be hard up for my $117.

I recently stayed at the Best Western Bennington, VT and encountered significant safety and management issues that warrant attention. Upon check-in, I was assured that no construction was taking place in my wing of the hotel. However, within minutes of settling into my room, renovation work began, including grinding floors and removing materials that may contain asbestos. The noise persisted well past the promised 6:00 PM cutoff, continuing into the evening.

Only 1 photo would upload. Awful hotel, DIRTY, rude management. I have tons of photos of garbage and room. Tons of kids all night screaming, running. Manager did 0. Called BW. Did 0 about it. Will make more post.

I stayed at the Best Western in Dartmouth/New Bedford and it was great. Paige at the front desk was very helpful and always kept a great attitude. The rooms were clean and the staff were very nice but the front desk service was amazing. If you see her, Paige is great and will be very happy to help you with whatever you need! Definitely recommend it!

Our stay was for an graduation. We booked ahead great price. We need downstairs. My daughter had a heart condition so we were give an ground floor no problem. Great welcoming friendly staff. Breakfast was every thing coffee, apple & orange juice, bagels, cheese & waffles that you make, fresh fruit, oranges, apples & bananas, biscuit, sausage, eggs, muffins, gravy. You can't get free breakfast like this. Nothing nasty in our room, super clean, very well kept. Nice air high tv. Very nice experience at an great price. Wonderful staff, you could tell they are there to help you & make you feel welcome. Best Western has always been family oriented. We will be back & if you want the best do will you. My stay easy 5/15-5/17 Tenn.

I stayed at the Aiden by Best Western in North Scottsdale, Arizona. I had an awful experience here, and could never reach a manager (although I tried!) to discuss my experience. I was moving, and had to find a place to stay for the night. I was VERY tired. At 5:15 a.m., the clock they had right next to the bed, and to which I had paid no attention, had an alarm go off. It was SUPER loud, and kept going off. I finally figured out how to turn it off. I complained the next morning to the staff. It was a weekend, so there was no manager there. They said I should have turned off the alarm prior to going to sleep.

In general most corporate Hotels are real good. We have stayed at different locations and like all of them. Now this review is for Best Western Melrose at Seabrook, TX, Many of the reviews for this location is from when the hotel was owned by another owner/group who previously owned the property. Look at current reviews from the past few months. The new owner has presently remodeled and prides himself with good service and a good cleaning staff. In many reviews of the property the pictures are old from the previously owners and Melrose is now with Best Western and has been remodeled extensively. It is no longer a Comfort Inn.

We stayed at Best Western Plus 4001 West 27th Avenue, Kennewick, WA 99337, USA. At check in the staff was great! We went to the room, dropped off our things and went off to an event. We returned later that evening. Sat on the couch and noticed a stench of urine, got up huge urine stain. Got ready to shower, bathroom stinks like the couch. Floors are sticky and smell of urine. I called front desk, young man comes with 2 spray bottles, they don’t work. I pulled the sheets back and noticed bedding had not been changed.

I stayed at the Best Western in Franklin, TN on a business trip. I had several dress shirts, all the same brand and new but different colors, and all hanging next to each other. I have never in my life left anything or forgot anything in any hotel room. When I got home, one of the dress shirts was missing. I called the hotel but of course, they DENIED everything to include allegedly that they checked the lost and found. I KNOW the maid stole it when she cleaned the room - probably on the last day before checkout. I raised the matter to Best Western corporate which solicited a response from Best Western Franklin that it was "too long ago." Plus the hotel was FILTHY DIRTY and the breakfast room was particularly disgusting. I even suggested that BW corporate do a site visit to see if they meet the BW standards. So I hope someone on the staff enjoys that $65 dress shirt!

I stayed at this Hotel From April 18th to April 23, my room was never cleaned. I spoke with The General Manager Jeremy **, he acted mad because I had concerns and needed my room cleaned. He told me they were under new owners and the maids don't listen to him. My room was never cleaned. I have contacted everyone I can from corporate to the owners. I want a partial refund for this stay. He told me I wasn't going to get a refund because of my bad reviews on him. I paid for my stay. I see they were in Breach of a contract, unhealthy standards.

We stayed at Best Western Battlefield Inn in Manassas Va. Horrible experience. Our items were stolen and the manager as well as Best Western has done nothing to resolve the situation. Horrible experience.

We had a good stay at sure stay in Asheboro. The room was clean. The staff was very courteous. We paid in advance for three nights, but only stayed two. They did not mind refunding us for the third night.

The stay at the Best Western midway in Chicago was great. The staff was the best. The breakfast was awesome with Miss **. The management is phenomenal and the service is five stars. The rooms are remodeled and clean.

I have stayed at Surestay {Best Western} in Lenoir City, Tn. many times while on business. The Owner Ken, the management, along with the staff are top notch! This particular Best Western will get you the biggest bang for your buck. The grounds and always clean and neat. Staff are always working to keep the Hotel's appearance nice. The rooms are clean with ample amenities. The BEDS ... the PILLOWS are the softest I have experienced. The rooms have always been well maintained and fully stocked daily to meet the lodgers needs. They have a breakfast daily for those who would rather sleep in and skip a crowded restaurant. If there are any needs - they can be met at the desk with a friendly smile from the staff. I have thoroughly enjoyed my quite stays at SureStay Lenoir City, Tn. I will continue my visits in the future!

I recently had the pleasure of staying at the SureStay Hotel by Best Western Santa Cruz, and I must say, it was a delightful experience. The room was impeccably clean and well-maintained, providing a comfortable and restful environment. The bed was cozy, ensuring a great night’s sleep. The bathroom was spotless, equipped with all the necessary amenities, and the towels provided were fresh and of high quality. The room also featured a microwave and refrigerator, which were convenient for light meals and snacks.