Best Western Hotels Reviews

Very poor staff. Was told they no Kleenex for the rooms. Not very clean. Had to walk across outside driveway to use restroom while waiting for our room. Outside restroom was very dirty. No hand papers. Toilet looks it had not be cleaned in a few days. Faucet was ready to fall the sink. Was one hour before check in and they waned to charge $30 dollars extra. I will never stay at a Best Western hotel or recommend the hotel anybody.

I booked a reservation for Best Western on the Best Western Website, which is not the best. I mistakenly booked it for the wrong day - the website kept bringing me back to the date I was booking, not the date I was reserving for. I called the number immediately after clicking the 'reserve' button to ask for help fixing my mistake. (8:45 pm I booked a room for that night when it was meant to be the next day). I was told on the phone that this couldn't be fixed by them and I had to contact customer relations the next day b/c they were closed for the day. I left a message for customer relations that night just in case they didn't want to help me the next day since time had passed.

When you read these reviews and people comment on how bad the hotel is. You should listen to them. I wish I had. My wife and I stayed at the Augusta Georgia Claussen Road hotel. Reviews were bad, booked anyway. The bed frames had rusty, sharp pieces of metal sticking out on the sides of both beds. My wife cut her ankle on this metal. Causing a deep bruise and cut. We were concerned about infection and contacted the front desk. Lady stated they would look into it. Last we heard. Metal still there two days later. We filed an accident report SIG Management. Followed up with several emails and calls. No reply. Next time you see a bunch of poor reviews it is because it is true.

We enjoyed our stay at the Anthony, Tx Best Western. From Rosie, who checked us in, to Lupe who made the wonderful breakfast eggs, everyone was kind and efficient. And our room was spotless!

We made reservations to meet our children and grandchildren at the Sparta, WI, Best Western. We specifically chose this hotel for the fun-looking pictures of the pool and breakfast area to spend some time as a family. On arrival, we learned the pool was closed and had been closed for some time. Now I've read in other reviews it may have been years, but I don't know that. We asked for a refund of our reservation. Linda, the manager, was unmoving and seemed completely uncaring about our desire to not stay at her hotel that didn't offer the amenities it promised.

First of all I booked a room through Trustpilot or Best Western Hotels, and they were liars. Liars, liars. I purchased the protection plan for in case I had to cancel the reservations and then when I called the number. All you get is AI. Finally got hold of a real person by the name of Stephen, who said that he had no way of canceling my reservation. And there were terms involved which I canceled based on weather, which was one of the terms you can use. He said that he tried to notify the front desk at the Best Western and Hazlet, where I booked and he said that he couldn't contact them. And then he said he couldn't contact them and he couldn't give us the direct phone number to the hotel.

Most horrible hotel chain and corporate office ever. I checked into a Best Western hotel in Mesquite, TX and the bedspread had urine on it. The hotel didn’t even offer me another room but told corporate they did and refuse to give my money back. I had to go find another hotel to stay in. I called corporate customer service and heck yeah I got mad and cussed 'cause the agents were absolutely horrible and has horrible customer service.

Honest review. We first arrived to our room that we booked on a 3rd party app. 1st observation was towel was stained with yellow looking substance. 2nd observation was the temperature in the room would not heat, cranked the thermostat to 84 and left to shop for 3 hours. Once arriving the room was still 55 degrees. Room 234. I brought this to the front desk attention and he gave us a replacement room (233). He wanted us to pack everything up and bring back to the desk to get new room keys. Very inconvenient, I suggested he book us out of 234, give us room keys for 233 and come with us to retrieve our items to shift to the room right next to it. That worked. Once in room 233 the 3rd observation was the sink would not drain, the plug was activated and luckily I was able to reach under the sink to open the plug for sink to drain.

I’m writing this because I want you to be careful. When we called in to book a room we were tied into a 3rd party person who was going to book us for two different days. We hung up and from the email we recognized we were booked twice for the same day and not scheduled for the second day. We called back, they wouldn’t correct the error and refused to refund us. They also said they couldn’t refund us because we booked with a third party (which their phone system ties us in to). Be very careful when booking for Best Western.

Filthy, moldy, disgusting room, pics to prove it! This was unacceptable considering I spent 11 hours driving. Mira at front desk super rude! The reviews pretty much confirm. Complaint to BBB, calling upper mgmt, etc. See pics.

The experience was so bad I had to share it. I came to NY for my nephew's funeral (tragic) and got to the hotel after 9:30 pm after a day with my brother making arrangements. I got a room at the furthest part of the hotel, I arrived at my room and the key cards didn’t work. I called and she brought up 2 more which also didn’t work. While waiting for her I noticed that the hallway smelled like mildew very gross. She told me she would move me to the 2nd floor and go get keys, she never returned so I had to take my stuff back downstairs and she was talking to another customer. She gave me the new keys.

I booked a reservation through the official Best Western website on September 29, 2025, for a wedding in Petaluma. The very next day, September 30, a real emergency hit — My dog got sick and I was facing a large vet bill. On October 1, more than nine days before my scheduled stay, I called to cancel. The hotel staff were polite, but here’s the catch: They said they couldn’t cancel because I booked through a “third-party vendor.” That “vendor” was none other than the Best Western website itself. Let that sink in — book directly through Best Western and they still treat you like a third-party customer with no rights. Even worse, their cancellation policy is rigged against the customer. You only have 24 hours from the time of booking to cancel, regardless of when your actual stay is. That means you could book a room months ahead, and if life throws you a curveball just a few days later, you’re out of luck.

Was at Best Western in Kent Narrows for a two night stay. The second day in the afternoon they were power washing above our room. Had gunky slime come down on our car. White salty stuff. It took two car washes and scrubbing to even attempt to get it off. They should have waited but it seemed intentional. No apologies and no respect!!

My wife, our two small dogs, and I meticulously planned a trip from Arizona to Washington with three Best Western stops...Henderson, NV; Wells, NV; and Baker City, OR. Henderson went fine. But in Wells, NV, disaster struck: despite having a valid confirmation number and even completing pre-check-in the day before, we arrived to find the hotel completely closed for repairs for many days already.

We stayed at the Best Western Port O'Call Calgary Hotel. The receptionist gave us the room opposite a family with kids crying all the time. Loud talk from other rooms. Noise outside even at late night. The Reception staff were only frowning and talking in their language. The room was dirty and dusty. There was no Bible in the drawer as previous stays had one in every room. Hopefully there will be a mixed cultural staff at the reception other than just one community. And also Bibles once again placed in every room as previously. Let Canadian culture be brought back to all hotels.

I stayed at the Best Western Denver East! I had a very good experience! The room was spotless, if I had any questions I would talk to the front desk, and Taysha ** would help me out! She was excellent! The staff was excellent! I had a great time!

I made a reservation on the 13th of August to a Best Western in Sudbury. I did so by speaking to the front desk employee directly at 10:00 pm. Unfortunately, within 15 minutes of making the reservation, circumstances changed. I tried to cancel both in person and on the phone. I spoke to the general manager who said there was nothing they could do. I am being charged over $200 for the room. I reached out to customer service office who sent my issue to be evaluated by the board.

No working toilet in my room. Hotel full can’t change rooms. Front desk offered me a plunger to fix it myself or for a tip her husband who doesn’t work here can fix it for me. Both days the toilet was plugged. No one helped us! I fixed the toilet myself! No maintenance was available! We were offered a full refund however this has not been done. In fact they charged us an extra $219. Manager will not receive calls or reply to our emails. Very poor customer service!!

I thought the room was clean, but obviously carpet was never cleaned as my white socks were filthy from walking on it. Bathroom door wouldn't stay open. Towels not big, more like hand towels..breakfast great!

Becket Hotel- South Lake Tahoe. What an absolute DIVE! They give the BW a bad name. This place is run down, horrible service- I mean horrible service. Upon check in (that will not happen before 4P) we got some child with zero customer service skills helping us. She was rude and did not answer any questions we had. We also requested a bottom floor, both when we made the reservation and when we got there early and could not check in. We needed it for ADA. You see they are NOT ADA compliant. Our room had ONE towel in it. The front office said the towels were in the washer! What? So we could not shower before our dinner. The entire shower nozzle is coming out of the wall and you can not change the position. The shower is full of black mold. This will be reported, black mold is deadly. The shower you can't even turn around in it and I am a little person. It's the tiniest shower I have ever seen in a hotel or anywhere.

Our family reunion was in Oklahoma City, OK from August 1st - 3rd. And never had we ever experience such disbelief in conditions at a Best Western before. The first room we were assigned to did not have a shade in the window, blind but NO shade, cricket running across the room, and the room had a smell and the shower, slippery no grate over drain and no mat in place. Left that room went to another where the carpet was not clean or vacuumed. Went to the third room in one night, air unit was loud, but tolerable and we were tired.

Updated on 08/07/2025: I received the following response from Best Western Hotel Customer Relations (this is an EXACT quote) - "Our office does take into consideration you did utilize the room, and after experiencing some concerns, you chose to continue staying at the property". Basically saying it was MY fault I stayed in their dirty room.

Humberton was very helpful, explained everything carefully and answered my questions regarding address of Hotel and info regarding the complimentary shuttle. Will definitely recommend Best Western to family and friends visiting the Rhode Island area.

They were great all around from getting our rooms, and an awesome breakfast 6:30 to 10am. My kids loved it! Stephanie was amazing, I called in advance and she had everything ready when we got there. We will definitely be coming back. Thank you to all the staff that made our stay great! It also had parking large enough for our trail and truck to park not far from our room.

The hotel is clean and the breakfast is HUGE and tasty. Staff is very friendly and does a lot to please the customer. Thank you too, Connie, for going above and beyond to make my stay a pleasant experience. Keep up the good work!

Our 1st stay was in early March, for which we earned a $50 gift card to use at a later stay. All went smoothly. HOWEVER, our stay at the end of June was a DISASTER! Upon checking in, I presented the email with the $50 card to the front desk. I also showed them the DETAILED instructions to the front desk (from corporate) on how to apply. DEER IN HEADLIGHTS. This was a promo from early February, yet here in late June, no one at desk had heard of it. One even tried to tell me it had already been applied, hence my discounted rate! (Clearly a lack of training and grabbing straws).

After traveling a very long day, we were looking forward to what we thought would be a clean and comfortable place to sleep. The bed was comfortable enough but the room was extremely dirty. We would not stay here again. The breakfast was ok but the juice machine wasn’t working nor was the yogurt machine. There were no eggs to go with the sausage patties.

I was in the ER, so we missed the first night of our trip. Management charged us for the night anyway and refused to refund us when I explained what had happened. Do not stay here without some insurance.

I have been an Airbnb/VRBO host for over 6 years. I have hosted over 2200 guests in those 6 years. I have earned SUPER HOST recognition every quarter of the past 6 years. I have to say this is one of the worst Best Western hotels I have stayed in. The staff was rude, the bathroom was dirty. It has really gone downhill in the last few years. Maybe it is new owners. The manager is very un-professional. It is not a hospitable hotel. Very unaccommodating.

Plus - Recognition of reward status, Friendly staff, Fast check-in, Clean room, Good water temp and pressure. Negative - Updates needed to bathroom toilet paper holder, Bathroom door needs replacement, Front door needs to be sealed. Hotel is quiet but not much around the area. Breakfast is adequate but minimal. Parking Canberra tight. Overall a good stay and value. Would be easy to recommend with the updates done.