Best Western Hotels Reviews

I made a reservation online and got a confirmation number. When we arrived, they did not have a room available that matched our booking request... on their own website! We were given another room. When we arrived at the room, the door was torn up and you could actually see into the room from the hallway. Upon entering the room, the bathroom mirror had toothpaste all over it, the toilet had a sanitized label across it but pee and toilet paper in the toilet. The floor had crumbs of all sorts and the furniture was dusty. The microwave had gross crumbs and splatters. I took pictures of all of it. The one thing I could not take a picture of was the smell of one of the pillows. Never again. Worst experience ever.

Dec. 20, 2016 Miami Florida/Best Western Premier Hotel/Comments: Checking and airport shuttle transportation are very poor. Be careful when arriving. They are not reliable. Neither driver does not drive slow or care about picking up desperate clients. Today Dec 20, 2016 most guests waited over an hour at the airport to be picked up as offered in their nice advertising. MOST GUESTS CALLED BEST WESTERN PREMIERE NUMEROUS TIMES. Receptionist promised an efficient pick up in matter of minutes/reality is that they like to lie to their customers.

Hotel reek of weed. Front desk manager Kali rude. Offer me points and snack like it's ok to smell foul smell. I had children and breakfast food gross. They don't cook anything. Microwave everything and also have bedbugs in rooms. They know certain room because she move my room to another area she knew was safe she say.

We rented three hotel rooms total. Two of which had cockroaches spotted twice and each of the rooms. One of the rooms had two of the cockroaches in the actual bed. The other bugs seemed to have come from under the door, twice, so my relative put a bath towel next to the crack under the door as a barrier. The third room had a bathtub that was black like dirt residue in the tub. It also had some kind of black stains that concerned me greatly on the walls of the shower. After calling the hotel lobby front desk, someone was sent to clean my shower and it got better. However the stains on the shower walls did not come off. The staff moved one of my relatives to an upstairs room due to the cockroaches in her bed. The staff was very nice.

I had booked a room for two nights at the Best Western in Independence, Philadelphia, PA. I did not receive a confirmation email, so I booked another hotel. After I got home for my trip, I saw a charge on my bank account for $386.37, plus another $25.75 for I have no idea what. So, I emailed the hotel directly, asking if it was their policy to not send confirmation emails. They replied with the dates I booked the hotel along with Their confirmation emails. I looked back through all of my emails; trash, spam, junk, and deleted only to find none. I save ALL of my emails and delete them as the event has passed. I have never had a problem with any other hotel. In fact, I couldn't even find the email they sent just a week ago, and I didn't delete it! I'm going to contact my bank and resend a complaint to their headquarters.

Upon checkout on Sunday morning, I signed for the charge of $225. My bank shows a withdrawal of nearly $300. (298.52). When I called the location, I was told the extra roughly $75 was an "incidentals" charge and would be refunded. It's been more than 24 hours and there is no refund showing. I did not authorize a charge of $300. I was not notified of an "incidentals" charge. I did not agree to an "incidentals" charge. I feel this is fraud. Best Western is using my $75 without any authorization from me.

I made a reservation at the Best Western in Monahans, TX in the morning of Nov. 2 for that same night during a cross-country moving trip in a rental truck. I was not told that the reservation was not cancellable and I had no reason to assume it wasn't since all the other hotels I stayed at allowed cancellations up to 4 or 6 pm the same day. A couple of hours later during a rest stop I viewed a satellite image of the hotel and saw that I would have more trouble getting in and out of it (I was towing a car carrier) than the hotel next door. I called to cancel the reservation and was rather abruptly told that the it would be taken care of. After arriving at my destination I found that my credit card had been charged. I called the manager of the hotel and got completely stonewalled, saying it wouldn't have mattered if I called or not since there was a 24 hour cancellation policy.

We have stayed at the Best Western Dockside in Mackinaw city for the bridge walk for many years. We are very unhappy with the experience we had this year. Upon receiving our credit card statement we found that we were charged for our stay plus another $250.00 for the following day. Upon questioning the charge we were informed that they had not charged our card for the second charge.

Bugs in my bed. Woke me up 4:00 in the morning. Crawling on me! Gross! Sat on plastic couch awake and very vigilant till my friend (in other bed) woke up and we could check out. When I informed desk clerk, he was NOT concerned and said I'd have to contact corporate. So I did and now Consumer Affairs. The experience was very disturbing. So I paid money to be thoroughly traumatized. Hate bugs. Think I need therapy.

Had a stay a Best Western in Chesapeake Va--for 6 night--the first 6 were ok the 4th night the bed bugs came out to bite... I was devastated I dealt with them before.)-: Told the front desk they said they never had that complaint before. I slept with the lights on but the next morning I had numerous bites. I am highly allergic to BED BUGS. They said the hotel was sold out so they couldn't move us to another room. Next morning I ask them to spray and put a plastic cover on the mattress they said they would. Got in the next night they had not. I got sheets and covers and slept on the sofa--they said hotel was still sold out. Needless to say I didn't get any sleep for 2 nights.

After driving 11 & 1/2 hours, our experience was this: The tv didn't work and had to call someone. The shower came out like a firehose and you could not adjust the stream and you could not adjust anything about it. It blasted out to the opposite wall & it hurt hitting the skin. In addition to that, as if that wasn't enough, it came out so hard that it flooded part of the bathroom to include the front of the toilette. Got into bed and realized they short sheeted the blanket. Couldn't pull it up past your waist. Tried to connect to the internet and had none. My husband had to go downstairs to get it straightened out even tho he was dead tired. Don't waste your money here! Asked for the manager and got none. They were too lazy to get out of bed at 10:00 at night!! And the bed was soft and springy like it was many years old.

The stay was disappointing for the price I paid even with the $20.00 discount on a $197.00 a night motel. The air conditioner was not working properly, we sweat all night. The next morning when my wife tried to iron her clothes the iron was broke. Wow and this is the Best Western??? Told the lady at the desk and was given the $20.00 refund. Nice gesture but just not enough to make up for the hot night. The room was not near what it was shown in the pictures on the website. Total disappointment.

I have travelled all my life, this was the worse experience EVER!! You cannot step outside without a homeless person asking for something. They even sneak into the breakfast room in the morning. Finally, one of them smashed my window in on my car and tried to steal my tool bag, neighbor yelled and he dropped the bag. Had to pay 300 to fix window and NO response from Best Western, it's on their surveillance tape and cops came and verified. DON'T EVER STAY HERE, life is in your own hands.

Multiple roach and second floor noise next door even when politely asked to be quiet. Get away with daughters and multiple roaches making for a disgusting stay. Never had this problem and stayed 5 others times. Smoking room below made our room smell awful all night long. Deserve partial if not entire refund!

I have been staying with Best Western many years and is a Diamond Member. I have a Windows based system and use Firefox. I have been very happy with the new website. They now say unless I get rid of using Firefox and must use EXCLUSIVELY INTERNET EXPLORER. They say they do not care if I can sign on with Firefox and they did not design their new site that way.

I and other friends travel often and it is different states and on occasions we have used BW hotels. This past week we stayed at one in McPherson KS and everything about it was unsettling. To start there was activity at all hours of night and day and it appeared to be a front for either drug activity or shuttling illegals because of the odd activity and at all hours. The so called maintenance persons were there round the clock and the same 3 and all acted as if on something. The first night my friends on the 1st floor with two door to the outside had someone try to break into their room and would have succeeded had it not been for the safety chain installed on both.

I booked a room for 2 nights (Friday and Saturday). Checked out at 7 am Sunday. Discovered on my credit card they charged me a third night (Sunday). Called and spoke to general manager and he stated I booked it on-line and I was a no show. I explained I did not and, had no reason to and I never had a email confirming this (did for 2 nights). He refused to refund my money and said "too bad for you." I called BW headquarters and explained what happened. They said there is nothing they can do. What horrible customer service but I will be sure to spread the word about my experience! Opened up a unauthorized charge with my credit card company!

I checked in at the Best Western Plus New Englander in Woburn, MA on August 25, 2016. When I arrived, the hotel was undergoing a major renovation and the second and third floor were still under construction. Their computer system was down, and I had to wait in the lobby for 45 minutes before I was manually checked in. I was assigned room 412, where I proceeded to unpack my suitcase and carry on luggage. Later on that evening, there was a power outage in my room, so I was transferred to room 514. Unfortunately for me, while moving my stuff in the dark, I left a pair of sandals in the room and reported it to the front desk in the morning. I was told they will check with housekeeping and get back to me later.

Garbage hotel and customer service. No serious problems ever addressed or responded to. Clerks on the phone have no tools to do their job... or even care. BW continues to go downhill. Travelled worldwide with BW when I was a VP of Sales for an International Corporation. 1980's and 1990's. Many sale meetings. Now I can't even book a room for one night without it getting screwed up. Shame. Shame.

Handicap room was not equipped adequately. Space between bed and dresser was too narrow for standard wheelchair, bars in bathroom were improperly placed, bathroom vanity was way too small, tub was a standard tub difficult to get into, bath stool did not fit tub, handle on shower heavy and very slippery, and worst of all there was no water pressure! Trickle at best. This whole room was an afterthought in complying to hotel regulations. The Best Western Gateway in Sarasota, Florida. Will never stay at a BW again!

Made a reservation with Best Western St. Ignace mi, but because that hotel was full it transferred my reservations to mackinaw city. I only noticed this on the confirmation email because of hotel address. I did not want to stay in mackinaw. Called and canceled but after returning home noticed they still charged credit card full amount for a room in never stayed in. They refuse to help in trying to resolve this matter. Worst business. Will never use this hotel again.

I broke my hand from a Murphy bed falling on it. I had to go to the emergency room and got casted and they made believe they have no insurance to cover my medical costs. I hired an attorney which was of course friends with the owner. In these small towns everyone knows each other. No one should ever go to this Best Western. It should be known as the Worst Western. The murphy bed was not properly installed and when I tried to bring it out of the wall it just fell right onto my left hand.

Beautiful area, some of the friendliest people I've met and clean as a pin. Everyone is so helpful and take every opportunity to be of assistance. I will be staying again.

Direct booking was $40 better than the best rate from internet sites. Best pet friendly package ever. In room amenities were as expected, towels, coffee, pillows, HVAC, toiletries. This is not luxury. Clean and neat. Fabulous restaurant on site except not open on Sunday. We have a small dog and appreciate the doggie bucket of treats etc. as well the bucket is a great water bowl (you don't get to keep the bucket). We stay here every year on our way to AZ.

Beautifully renovated with wonderful landscaping. Very high value. Although close to the freeway, this is a wonderful property and not at all typical of freeway stopover hotels. There is a decent restaurant on site.

My wife and I spent a night at the Best Western Plus hotel in Plattsburgh, NY. More precisely the Inn at Smithfield, 446 Route 3 Plattsburgh, NY, on September 10th 2016. While my wife was taking a shower (in tub shower), I heard her falling in the tub. I rushed in the bathroom to help her out and as she explained and that I was able to witness, there are no hand rail or other mean to hold on to. The bathtub bottom gets very slippery when wet and soapy as there are no anti-slip strips and not even a single towel bar. She hit her head and shoulder very hard on the ceramic tile wall and the bathtub edge. She could have died... This is a serious life threatening problem and I will escalate the case to the hotel management and the chain management as well. Watch out if you ever stay there.

We went on vacation at the end of July, and were told we would get a $50 Visa gift card within 6 weeks of our 2nd stay as long as we stayed in 2 different cities within the first 30 days of our membership. We could have stayed at a cheaper hotel (there were several that were cheaper and in better condition than the one in the second city), but we chose to stay there due to what we had been told. We still had not received the gift card, so we called customer service tonight.

I stayed at the Best Western in Las Vegas, New Mexico. I checked in & went to bed as it was very late when I arrived. The next morning I noticed a dirty sock on the floor and crumbs on the table. I checked out and left the hotel. The next week, I received my credit card statement which showed two charges from Best Western. One for the room charge and another for $500. I contacted Best Western and asked them about the $500 charge. I was told it was for smoking in the room. I am a non-smoker and have never smoked in my life! I spoke to the Assistant Manager and she was absolutely awful and of no help. She possessed no customer service skills whatsoever. It's sad that Best Western has to make up charges to pass on to their customers to make a buck. It was the worst, and last experience I will have with Best Western as I will never stay there again.

I have stayed in this hotel numerous times and request a nonsmoking room. On this particular visit, I discovered a cup filled with cigarette butts in the hallway on my floor. I brought the cup to the front desk and reported what I had found. I was asked by the young man at the desk which room I was staying in. I told him my room number. The Tuesday after my departure I find that my credit card has been charged $244 by the hotel. I call and ask for a manager. Hours later, I receive a call from "Shelby" who informs me that it is a cleaning charge for smoking in a nonsmoking room. I explain that I request nonsmoking rooms for a reason; this is not my first stay at this hotel and I did not smoke in this room.

We made reservation with priceline.com. When we got to the hotel our reservation was there but not the money. We paid everything through Priceline. They told us they would not let us stay without a credit card. We gave them the same credit card and charged us again. When I got to my room I checked my credit card and found I was charged double. When I went downstairs the manager would not refund us the money. After arguing for about an hour I called Priceline customer service. They wanted to talk to manager which he refused to talk to them on the phone. Finally after an hour and 1/2 the money came in by Priceline. That happened on Friday night.

My experience was terrible. 1st we get there and our room smelled like smoke in non-smoking room but the front desk lady was very professional about the whole situation and quickly got us another room. It was late so we went to bed although this room smelled of mold. Seemed like it was coming from the air conditioning unit so we cut it off. However when we saw the bathroom in the morning, it was horrible. The walls look nasty, mold on the top of ceiling in corners, and paint peeling. Walls look like water had flooded down them from upstairs, also refrigerator was molded on the outside seals.

I stayed at the Best Western Center Inn in Virginia Beach for a family vacation. I paid cash for my stay at the hotel because I was skeptical I would receive unauthorized charges to by bank card. When we checked the lady was very pleasant and polite. Then everything went downhill from there! The room had a weird smell I figured out exactly where the smell was coming from. I sprayed it down with Lysol and told the front desk they had the housekeeper come in while we were out. Then I realized that the refrigerator was not cooling at all. I went back to the to the front desk and they send the maintenance guy there in the night. He was unable to fix the fridge until the next day. So I got ice and place all our beverages in our cooler. The stand where the fridge was in still smelled like spoiled food and mildew. We dealt with it because the front desk did everything they can at that time. They were respectful and understanding.

My family was staying at a Best Western in Boca Raton the week of August 6, 2016. As most of the world already knows, my wife and daughter were attacked by a former N.F.L. Oakland Raider player. The hotel knew he was staying there for three months but didn't inform any of its guest about the man's history of drugs and physical abuse. I will give the staff credit for calling the police and seeing if everyone was ok.

I stayed there for family reunion and room was dirty, etc. I complained a few times. I get home and a day later, have a charged on my bank account for 250$. I called. They tell me it's a smoking clean up. What? I don't smoke either does my husband or my 4 or 6 yrs old child. So don't try to steal my money. I'm now arguing with the manager. They are horrible and I feel like they just trying to steal my money. Never again will I stay there.

This is for Best Western International, Inc and Hotels. (They don't even deserve 1 star!) I finally applied for their Rewards card to get points since I travel a lot for my job. After signing up, the front desk personnel told me to always show them my card so that I can always get my points. I was so excited and happy. I couldn't wait to use it. From there on I always showed them my card and they would take it and said that it went through. I stayed in five different Best Western from when I received my card and they all said the same thing. I have received my points!

We made a reservation 4 months prior to the reserved date. Apparently Best Western sends you one confirmation the day you book the room, but nothing after that. So from April to July 29th, we hadn't received one single confirmation or reminder email. I didn't even know we had a reservation there until I was checking my bank account one day that I noticed a charge of $134 from a Best Western in Dinuba. I thought my credit card had been stolen!

The worst experience you can imagine AFTER our stay. I booked two rooms with Booking.com, provided the documentation when checking in and was told they couldn't find it. The gentleman Brian, the manager at Carolina Beach/Wilmington says "No problem, we don't have those rooms available but I will honor the price and give you two other" (lesser value rooms). Great I thought and then the bill came. They charged me almost twice the price. I called without a response and sent numerous emails where only 1 had a response with foul intent. I tried to contact general customer service bc I have EVERYTHING in writing but was told, I stayed so I had to pay. My printed documentation meant nothing and my card was charged almost double. Extremely poor customer service, a dishonest hotel manager and poor corporate protocol results. I will never consider staying at a Best Western again and would never recommend anyone.

My husband and I got into Bryson City, NC at about 1 am. Upon check-in the clerk explained that they have a pet policy. My husband asked if that included service animals. The clerk assured him it did not and had him sign the paperwork stating as much. The next day my husband received a phone call from the hotel stating they were charging us for the pet in the room. We explained that we have a service animal and got her email to send proof. Here is the response email we received. "You never said anything about a service animal and there is nothing in the comments. Last I knew was that you told the desk clerk this morning that you didn't have no damn dog, so if you had of told us a check-in that it was a service animal, none of this would have ever happened."

The guy working at night Larry was not helpful and confused the situation at hand further than needed. Then when the person arrived that I had an issue with their reservation he told her all about it which was no concern to her. We requested a Handicap 2 Queen room when we reserved the room and to our surprise that hotel does not have one and no one contacted us so we could book somewhere else. My husband who is in a wheelchair had to go downstairs to use the restroom for that day and night. Also he got into the bed and struggled to get out because his wheelchair could not fit between the beds. Once he finally got back into the wheelchair he would not go back into the bed in fear he would not be able to get up.

Thought I had booked a nonsmoking room. Got in at 10:30 PM and all they had was smoking. Was told I would get a refund and they helped me get another room at the Days Inn. Got my credit card bill and did not get credit. I called and they said it was my mistake and since they could not book the room to anyone else they decided to not refund my money. Would have been nice to know that night so I would not have paid for two hotel rooms. Never stay at Best Western without getting everything in writing. Better yet do like me from now on, do not stay there ever again.

I checked into Best Western Hotel in Sharon/foxboro last night July 19th. I'm at desk come to find out why I never got a confirmation email is because they split my name wrong. The woman I made the reservation with months prior told me my card was charged in order to hold the room so never getting an email to confirm this. They told me at the desk that they would never charge my card to hold a room so I need to pay at check-in which I did... again. Then 10 minutes in my room front desk calls me to tell me my cards declined which is impossible because I have funds in my account. So, now I have to take time away from getting ready to call my bank which said that transaction never went through, which means front desk messed up... again!

Finally, after few weeks, Best Western made me an offer. Not the hotel but Best Western company itself. So if you have a problem with a hotel and the manager does nothing for you, send your complaint to Best Western directly. If you disagree with the offer don't be shy and ask for something you're satisfied with. Best Western offered me $35 on my next stay. I refused and they offered $100 which is a lot better and appreciated. So I want to thank Best Western (but not the Capuleti Best Western in Verona (Italia) which is not a hotel to stay).

I am sending a copy of my review that I sent to Tripadvisor. The hotel is really nice especially staff. We would specially like to thank to the general manager Mr. Gregor ** and the manager of the restaurant Slon 1552. We would like to thank to wonderful staff for making our stay in Slovenia memorable every time we come. Staying here for a week or two once or twice a year is our favourite time of a year. I believe you cannot find a better four star hotel in Europe than Slon. Kindness and hospitality are a trademark of Slovenia but in Slon you can experience more than that. We always stay in the corner SUITE that is very large and consists of bedroom and separate living room, each one with a television. There are two tables, a desk, a counter for coffee time, a sofa bed and many places to sit; big enough to have a big party!

Absolutely, the worst and nastiest hotel experience I have ever had. We arrived in Snyder at 1 am, exhausted. Check-in was pleasant and Rachel was friendly. But, upon walking into our room, we were greeted by hundreds of dead bugs all over the room! If it hadn't been so late, we would have quickly exited and gone across the street to the Holiday Inn Express. Instead, we spent an hour picking up dead bugs because we were desperate to get some sleep. As we picked up the bug carcasses, we noticed a lot of dirt and filth around the baseboards. If they had vacuumed recently, they sure as hell didn't do a very good job.

There were bugs in the beds and on the walls of our room. Due to no occupancy, we had no choice but to pack up. After an hour of complaints a new room was finally offered to us. I could not be more disappointed in our experience.

My experience was horrible. First of all the hotel was called OCEANFRONT which is very misleading because they have a second portion that's connected that is NOT oceanfront whatsoever. The room smelled like old corn chips (feet), the tub was clogged, then we switched rooms that had dirty towels in them. The staff was rude and very unprofessional (ghetto). The room was $180 but in all actuality really worth $18.00. I will NEVER stay there again.

On 3/1/16 I traveled to Vallejo, Ca to have warranty work done on my car which I was not able to accomplish until the next day. I stayed at Best Western Cordelia Inn in Fairfield, Ca. went to the Best Western Lobby the next morning 3/2/16 and retrieved my receipt. Had the needed work done on car 3/2/16 and went on my merry way. My problem is that as my wife was cleaning out the car the other day when she came upon my Best Western receipt and lo and behold the receipt states that there were 2 guests. There was only 1 "myself". Needless to say she is not happy and my marriage is in the balance.

The toilet didn't work and the whole grounds was eat up with ants. If you walk your dog on any of the grass you will get bit. I got bit by ants and so did my dog. Don't know if I will need to take her to the vet or not yet... I told the lady at the front desk but she didn't seem to care... I will never stay here again. I would sleep in my car first... They were the small ants I think fire ants but they bit hard.

On June 24th I graduated from college at 51 yrs old. Thought it would be nice to go to Seaside Oregon and stay at the Best Western. First they gave us the wrong room but did not tell us so we unpacked and went downtown for a few hours. When we return are card key does not work, then I notice a note on the door that says "come to front desk". We go down there to find out that they gave us the wrong room and that they let the other people into the room where our phones, camera, truck keys and my purse was in. The threw all our things on to a cart and took it to the lobby. I found some of our things in my purse which means someone was in my purse. At 7pm we get into our room with our now cold dinner. Then at 1am fire alarm goes off. NO STAFF to be found and we were on the 5th floor helping 2 ladies who had canes to get down and outside... False alarm. OH, we got a free breakfast.

My husband and I booked for one Saturday night. We could not make it due to a family emergency. We called and cancelled and were still charged the room. We never received a confirmation email prior like we were told we would. We called our bank and found out they charged the card before we even cancelled. They weren't suppose to charge until we checked in. Asked for a refund and we were harassed and I even told them we did not authorize them to take the money. They did not care and started to harass and said, "Oh well, we have your money now." Mind you they didn't know if we were really who we said. They never saw identification. Trying to get in touch with corporate today. NEVER again! Plus it would be considered fraudulent!

I was recently staying in Room 208 on Saturday, June 25th with my friends and some family for the weekend in Luray, Virginia and we needed our blanket washed and the housekeeper who didn't have any name tag but she's described as short brown hair girl with glasses and she was very snooty to us. She acted like she was disgusted with her job. She wasn't very polite and she never did return our blanket to us all night.

I booked our trip through Expedia. It showed us a lobby and the rooms. I did not do my homework well. When we showed up, all we saw were people hanging over the railings of an exterior walk up. Had I known this I would never have booked this place. In Asheville NC, you must have a reservation, without one you will be sleeping in your car. I was unhappy to say the least and the girl at the front desk treated us with total disdain. I am sure rude was her middle name. We stayed because we had no choice, college orientation was the next day. It was very clean and there was no evidence of any type of infestation. But on our last day there we returned to our room with some takeout to find someone had been there. The furniture had been rearranged and the small table and chairs had been removed and a recliner put in its place! We were horrified. Our things had been moved also.

My husband and I were at the Sarasota Siesta Keys Gateway Best Western. Did not sleep, the objective was to stay and relax 2 nights. After calling the night clerk after 1 to report getting bite by mosquitoes. I took a dim view of him touching the bed linen and saying just a mosquito. When I pulled back the linen to sleep, it was dark, I got bite. After that deliveries to the adjacent Carrabba's were made at 4 am on loud talking, no way to sleep, others in the area were shouting and having a good old time. All within my comfort zone. Isn't there an ordinance about this? Manager wanted to give me Reward points. No thank you. This place needs review!

My company that I work for set up the room reservation on Expedia. When I got there they told me it was a 200 dollar deposit. I've stayed in a lot of hotels. Never has any of them asked for a 200 dollar deposit. I've had 50 dollar but most charge 25. Because of this Best Western is removed from our acceptable places to stay list. By the way our room only cost 137.04 less than the deposit. NEVER AGAIN!

I stay here around 12/20 stays a year. The management is so bad. I now will never stay here again. I tried to do everything Jennifer the manager ask me too. Booking rooms, two credit cards, 48 hr notice of cancellation, and they still charge the wrong card almost every time. Stay in Best Western 200 nights a year. This is by far the worst one I ever have stayed at! But that won't ever happen again! I will sleep in the street first!!!

The manager, Nacho ** and his assistant Tiffany, are dishonest. When I stayed there on the nights of June 3 and June 4, 2016, I was carrying a large amount of cash and thus requested that they keep the custodians out of my room (there was no "Do not disturb sign" available in the room for me to post on the door, perhaps by design), which they assured me they would do. However, when I returned from my morning tasks, I discovered that, contrary to my explicit request, my room had been entered by their housekeeping staff and cleaned off $100 in cash.

I wanted to reserve a room for my granddaughter's wedding in Sooke, B.C. and so went online to do so. I thought I was on the direct line to Best Western and to my consternation, was immediately transferred to Reservations.com although this was not evident. I made my reservation and to my surprise I received an email back saying it was in American dollars. I tried to email to cancel my reservation only to find it was not refundable. I tried to contact them by telephone with no success.

After a horrible experience with another motel chain, George at the front desk of Best Western Plus was incredibly helpful with reservation and third party billing for my son and fiance visiting from Kansas. Reservation one hundred percent complete in ten minutes. Thank you.

Had reservations for two nights at Best Western Plus in Lake Charles, LA. The baseball team we had gone to watch won on Friday and were scheduled to play Saturday evening. Friday night asked desk clerk if I could extend my stay until Sunday morning. She looked on computer and said "your checkout time is 11 am Sunday."

My experience with Best Western hotels Gardena has been a tragedy today 5/13/16 5/14/16. Upon calling to verify if a room was available, Eduardo answered and I inquired about availability. Ray the manager was in the background screaming and listening to the conversation. I asked if they had rooms available and I was immediately told that they were sold out. I was simultaneously online and was able to make a reservation for today. Upon arrival they stated that the only rooms they had left was 4 accessible rooms.

The management for this hotel are horrible. Kenneth ** agreed to send a cancellation letter to my bank concerning my debit card. There was a authorization charge of 76.88 then two days later I was charge 153.00. Kenneth ** is rude and difficult to deal with. He gave me such a hard time. My bank talk to him and explain what was going on but the situation still haven't been resolve because he never sent the cancellation letter to the bank. He was suppose to email me to confirm he sent the cancellation later. When you stay here, your card will be over charge and this Best Western will not try to fix their error.

Pretty Nice rooms. You can hear everything in the hallways. The maids don't do 40% of their jobs. WEAR YOUR SOCKS! I stayed here 2 weeks and noticed every time I got in the shower my feet were BLACK! I requested the sheets were changed a few times and it didn't happen. Nor the pillow cases. I hope they did it before I got there! One of the times I had it cleaned, the garbage wasn't taken out even though I emptied them and put them next to the cans, and when I got back in the room the garbage was shoved in a CORNER? Umm? I pretty much did the work for you and you couldn't PUT IT IN YOUR TRASH BIN?! Beds are huge, double queen, looks pretty much the same as king to me. 7 out of 10 in my experience of noise hotels. A lot of kids this time I'm staying. Can hear them crying and talking in hallways pretty easily. And people talking in the hall wall in general... =/ The half wall in this hotel helps with noise from hallway a little.

Our stay here was very pleasant, the staff in the lobby were very friendly and helpful. The room was very nice and clean. I loved the stress relief soaps, lotion, shampoo, and conditioner. Mmmm so relaxing. They also had a little Keurig coffee pot in the room. The comfy bed was wonderful after traveling all day. The beds at Best Western's have never let me down. It's what I look forward at the end of the day. Great experience.

One of many hotel chains I use, Best Western has a Rewards Shopping site. Well on February 2 of this year I used points to order an iTunes gift card. The claim is that it'll take 4-6 weeks to process your order. Two months later I called to check of the status of card. They said "we'll call you back within 3 business days to let you know." Now three weeks later I called them and they're saying the card was mailed out just two days after the order and if the USPS lost it there's nothing they can do. Not one mentioned this when I called three weeks ago. Buyer beware, the whole thing sounds fishy!

I checked into hotel on Broadway in Chula Vista, California. The bathroom shower had peeling paint, dirty shower and black mold above the shower door and at $80 a night this was a disgrace. Pool was dirty - leaves all over it.

Last week I made reservation for next month May 19, 2016 in this hotel and today I called the hotel to cancel it due to my flight for May 20--cancelled & I only found out yesterday... I know that my reservation is non-cancel but that's why I still called them to work with them & let them know the situation... I was hoping that they will consider their customer's situation since my reservation day is still 3 weeks away but the lady said she cannot change it because it's locked-up already. I mentioned to her that I had the same situation last time, same best Western hotel diff. city (non-cancellation room) but the personnel on the past hotel I made reservation was able to help me & cancelled my reservation - refund my money...

Beware using Expedia to make reservations at Best Western. Best Western requires 48 hours for cancellation when the reservation is through Expedia rather than the usual 24 hours. My stepmother died on April 1, 2016. A memorial was planned for her in Grants Pass, OR, on April 9. Using Expedia, I made reservations for 2 rooms for 2 nights (April 8 & 9). Our family decided to delay the memorial because my stepbrother is not expected to survive much longer with cancer. On April 6, 48 hours before the reservation, I attempted to cancel the reservation.

So me and my kids stayed at the Best Western Hotel in Garner NC for two nights and we really enjoyed ourselves there. The staff is wonderful. My kids just love them and the hotel is very nice and very clean. The breakfast is good and if you don't want to eat there you can ask the staff where is other places you can go eat and they will give you the best restaurant to go to so I say if you ever near Garner NC or you want to get away from home the Best Western Hotel in Garner NC is the best place to go.

Because of the remodeling, the breakfast was moved to a guest room which you can imagine was a joke.

My family and I had to go to Orange County for a funeral. So I bought through Best Western, knowing that if the room was cheaper through somewhere else, they would guarantee the price and refund the difference. Well after I booked my mom sent me a screenshot of the room being $50 cheaper (BW price 149.99, Expedia price $97) on Expedia. I did their claim form and stated that. Their customer relations employee denied me because the Expedia price changed to $102 overnight, well it's still cheaper so I asked what's the issue? She then replied with a different excuse saying there are no rooms available on Expedia, so then I sent a link and said, "Yes there is." She then delayed some more and each time the Expedia price kept jumping, after 6 hours of our original email exchange the price reached Best Western's price.

I have used this hotel enough to earn over 19,000 reward points. I would use the one in North Little Rock, AR while on military duty because of closeness to base. This past weekend I had room reserved for Saturday. I was not able to make it or cancel reservation because we were in the field. Since I did not cancel reservation they charged my card for room rate. They would not reverse the charge and return my money. Best Western is not military friendly and do not support US. I will not never stay with them again. I am very dissatisfied and hurt because I believed I had earned more respect because I only stayed while on military duty. I WILL NO LONGER PATRONIZE BEST WESTERN.

I've stayed at this hotel many times since 2009. This morning my work conference was delayed so I asked if I could check out at 1pm instead of 12pm. Long story short I was on my boxers about to get dressed at 1:20 when the manager Nader knocked heavily on my door and asked me to leave. I told him I was already getting dressed and would be out in 10 minutes. He stood outside of the room, would not leave me, close the door so I could finish getting dressed, and kept asking me if I was done over and over.

I pulled over in a parking lot between a restaurant and Best Western in Patterson, CA at 10 pm at night in order to get my bearings and use my smart phone to map me a new route. I had been diverted from my normal route home because the road was underwater from a flash flood. While mapping my new route home as well as trying to figure out where I was, a man banged on my driver's side window with a metal object and ordered me to roll down my window. He, at that time did not identify himself and scared the hell out of me. He proceeded to ask me if I was a hotel guest and if I was to leave immediately, and that he was hotel security.

Do not stay at Best Western Hotels! Bed bugs in my room crawling on the pillow I was laying on. Attendant gave me another room and the thermostat was broken. To my surprise another coworker had the same complaint. They should not be allowed to accept corporate lodging cards. The workers were very inconsiderate and they knowingly continue to rent these bug infested rooms. Location: Breezewood, Pa.

We come to your Coon Rapids location on a regular basis. Every time something is wrong with our room. Simple issues, bath towels, hand towels, Kleenex, Internet, no vacuuming, no dusting, missing lamp, missing end table, missing coffee, burned out lights, locked out due to dead batteries, missing curtains, missing bedspread, missing "do not disturb" signs, food missing for breakfast, icy sidewalks, and the latest was a call from a GM who sounded intoxicated offering us a free stay. We don't want anything free. WTF! Just good service. Fire this management and find someone who knows what they are doing. Good luck! We are done after this stay!

Best Western in South bay in Lawndale calif, South horrible customer service, A lady had flicked her cigarette on my head from the 3rd floor which was a non smoking area. Housekeeping kept a tip, I had given her $20 so she could clean my room and then never did, and denied I gave the money. This establishment has poor customer service and still has not resolved any of these issues. I don't recommend this hotel.

My personal work computer inside a laptop carry bag that had money, work documents and my laptop was stolen from my hotel room. I have made all the necessary reports and notified and reported to the police. They have all the reports needed. They have communicated with me. I told them, "how can this happen when they had just changed their security door systems only 3 weeks ago." This logs who enter in your hotel room and uses their security key to enter. It was stolen from the room. I have expressed my concerns about their safety and protocol. I do want to be reimbursed for my damages. They indicated that they send it to their corporate offices and they handle these types of incidents with their patrons. I want to know how long it takes, and how they can make me feel secure in their hotel again. I have been at this hotel since Sept. 2015, working in Hawaii. I am still here working, but feel very violated.

On an emergency road trip to Louisiana I booked a room with Best Western in West Monroe, LA for my children, husband and mother-in-law. I was very pleased with the rates, the size of the room and the friendliness of the staff. The entire experience was quite pleasurable until we left...then the nightmare began. We checked out Monday 2/1 and by Saturday 2/6, I noticed my children scratching their heads incessantly. When my children returned back to school that following Monday (2/9) within hours the school had called to alert me that my children had lice! I was livid, because in the back of my mind I thought that, but I didn't want to believe it. I actually contacted our pediatrician to confirm the time frame of contracting lice and it becoming an infestation/irritation, her reply 5-7 days.

I am a physically disabled vet who has limited sight among other issues, so I have a service dog who recently stayed at a Best Western in Columbus, Georgia on 2/6/16. I notified a worker at the hotel of my room number and informed her that the back splash in the back of my wall was horrendous and had black mold all over it. She told me that they would have it cleaned, but when I came back to the room later on that evening it wasn't fixed. Because I have suffered from black mold poisoning before I refuse to take a shower or bathe that evening so it was a major inconvenience and I checked the next morning. I took pictures and then I called the corporate office in Phoenix, AZ, But I NEVER received back from corporate so I'm wondering if they really care about customer complaints!!! I have always used Best Western in the past, but if this is the way they treat their customers, I will look for alternative solutions in the future.

We reserved a room weeks before we came to the Best Western "Santa Fe" in Amarillo, Texas. It is necessary that we travel with heavy equipment. For this reason a room on the FIRST FLOOR if no elevator is available. We called in person to the actual site to make sure that the reason for a first floor room requirement was understood. We reserved with a credit card so that the room would be guaranteed ahead of our arrival. The front desk clerk was rude and stated that it was first-come-first-served no matter what and that IT WAS NOT HIS PROBLEM that I was at-risk using stairs.

Best Western on Powerline Rd in Ft. Lauderdale, Florida. Checked in with a group of 50+ people 1-21-2016 for a 2 night stay. First night didn't notice anything and we were tired from our flight from Illinois. Went to bed. Next night got in bed but had to get up and then noticed a bug running across my sheet toward my granddaughter. I caught in a tissue and threw it in the toilet. I made sure to take note of the look of the bug. I googled on my phone "bed bugs". OMG that's exactly what it was!

I had made Best Western my inn of choice for years. The unnecessary rudeness of manager, Bobbi, caused me to chose a different hotel chain. I'm happy to say, I've not stayed with Best Western for nearly three years now. I've never received an apology from this BW employee.

Checked in on 01/14/2016. On the 15th we discovered a bag was missing from our room (not due to check out until 16th). I contacted housekeeping and front desk. Was told no manager was available. On 01/16 a man was walking across parking lot with our bag. I confronted him and got the bag back. He said his wife called and told him to bring it back. (She had taken it home.) He was upset with me because he had to drive 30 min to bring it back. Reported to front desk (still no manager available). I left my phone number and email. CONTACTED BEST WESTERN TWICE. They said they would send mgr ANOTHER EMAIL/FILE. I finally heard from MGR on the 21st. He said he was sorry this happened and seemed to be irritated that he had to be bothered.

I booked 2 nights at this hotel as my husband and I were attending a church retreat. We arrived Friday night and checked in. Took all our bags out and headed to the room. The outside appearance of the hotel is very scummy. The walls have been stripped and the carpet looks horrible, there is a combination of a smoke and carpet glue smell (which gave me a headache) I thought to myself I hope the inside is much better, however we were unable to get in as the card was not opening the door. We were already running late to the retreat so we decided to take the bags back to the car (such an inconvenience) and later when we returned we would advise the front desk of the card issue.

Paid to a room at the Best Western in Casa Grande. Went to the room. It stunk. Went back to get our money back. He said they don't refund or credit card. Said we were stuck with it so we left and got another room at a Holiday Inn.

Myself and friends stayed at the above hotel over New Year 2015 and what a great hotel apart from the head barman. On Jan 30th we had been drinking ale in the hotel bar and what a good drink. The following night we were all in the ballroom for New Year's eve and we asked a young barman for two pints of ale and he said he had to go next door to pull it and we said no probs. He was about to start when the head barman stopped him and told us that bar was closed and there was no ale as it was all drunk the night before (not so). Later again waiting at the bar he deliberately made us wait while others came to the bar after us and got served before us and I had to make a remark before we were served, not good enough.

The staff was very pleasant and I got great rates dealing with the hotel directly. The room was very large and the jacuzzi tube was awesome. It was big enough for two adults and set off of the bedroom with its own separate TV. The bathroom across from the spa bath was also large and clean. I will most definitely seek out Best Western again!

As I stood there I could see the next guests being solicited right up to the big glass doors.

My wife and I stayed two nights at the Best Western on Husband Road, Paducah Kentucky. On both mornings of our stay, housecleaning come into our room unannounced. I have stayed in very many motels in the past and have never had this happen before. In my opinion this is very unprofessional. I will never stay in this motel again. I've stayed in many other Best Western motels across the nation and this has never happened before.

Best Western TLC Waltham, Mass. Aug 16, 2015. After two week advance payment (it was paid because I used Travelocity which I'll never use again, either) upon arriving at 2 AM, Michael informed me there were no rooms and I needed to call Travelocity! I called at 6 PM the previous day to confirm we had a room! Citibank Visa refused to credit the charge saying that TLC said it provided a room. Consequences were finding another motel nearby at 2 AM and paying again. The other consequence was me never staying at Best Western and telling anyone who will listen what happened.

I stayed at the Best Western in Danville, Virginia for a funeral. This was the worst experience ever and I doubt I will be back. The reservation was under my name and a companion's name so they could check in. When my companion arrived the staff harassed her, not wanted to allow her to check in. Finally they took her card and allowed her to check in. After checking in we found the room to be without couches like it was described. After calling back and finding out customer service couldn't do anything I had to purchase a third room.

My family stayed one night. Thank God it was only one night. We found bugs in our room. Something was on the sheets and ended up all over my pants. Went to front desk and they gave us a new room. It had a lot of mold in the bathroom. By this time we was just tired and afraid to go to sleep. The front desk told us to come down in the morning. Very disappointed in this place. Never come back again.

On 10/7/15 I arrived at Best Western Amadore to check in. I had made reservations over a week in advance and requested a ground floor room because on 7/15 I broke my back and right femur. When I checked in, the receptionist advised me it was a second floor room. I asked if they had elevators and she had answered no. I had advised her of my disabilities and that I requested a ground floor room when I made the reservation. I was told they were full and had no ground floor rooms available. In her exact words, "that's all we have, take it or leave it".

I repeat do not stay here. Pay a little extra to stay somewhere else. Please I beg of you guys so you guys don't have to experience what we experienced. We will tell everybody we come in contact with to never stay at Best Western. We didn't want to complain to the front desk until we checked out because we didn't want their room attendant to use our toothbrushes as toilet/Sink bowel cleaners.

I made my reservation online with the option of paying at hotel. I called the hotel the morning of arrival to inform them I would be paying cash for my room. I arrived and paid cash for two nights. Later that evening I checked my bank account and saw that they took the same amount out that I paid in cash. The night clerk said they had charged my card the morning of our arrival date. I spoke to the day shift and they said they had to charge it because they have to make sure they get paid. I said "I already paid you in cash." I said "Give me my money back then" and they said "We can't do that." I checked my receipt and it says it can take up to 30 days for the money to go back into your account. To add insult to injury one of the clerks was laughing and smiling the whole time while the other clerk had a nasty look on her face. They threatened to call security on me. By the way the restaurant food is overpriced and horrible.

Reservation for my father-in-law via Priceline. Quick deals with Keene Sovereign Plus BW hotel came back smoking room. Priceline and myself repeatedly called the hotel to get an exception. Which is common practice by the way. Clerk told me manager had to make decision but the manager was not "available". Manager response was that he was "out of the area". This BW just wanted to RUN OUT THE CLOCK... This is patently absurd in the age of cell phones. They ended up confiscating my $177. This is a low life move by this BW. Then to make matters worse - BW response team comes on here and tells me to contact their resolution team. NO RESPONSE. How DARE YOU Best Western. Update: This finally generated a reply. They merely pasted the managers non denial as a way to cover for themselves. Horrible customer practices.

Looked up price on-line for Albert Lea, MN 10-24-15 for a 10-25-15 room. In less than 12 hours from checking on-line until phoning for a room the price jumped $30.00! I had a pleasant stay at the next door competitor and gleefully looked at the less than full parking lot at the BW. Tried again today in Murdo, SD. $120 for a girl and her dog plus tax! I'm now happily settled in a comfortable room across the street for $73.77 TOTAL. Why should anyone think there are membership privileges???

I was staying at Barons Court Hotel - was all on leaving my wife and I went to the lift. I pressed the button to get on as I am disabled. My wife said "you go first". As I was getting on lift, the doors closed fast on me and trapped my arms and ripped the skin of my arms. I received bad injuries and had to go to hospital. My arms are badly scarred. The doors should not have closed on me so fast. I will not stay there again. Is there anyone else out there it has happened to? I was told by someone else it happened to them where they nearly got trapped.

I had a negative experience at BW Hartford CT (Brainard Rd) on Oct 21 2015, then attempted at least 10 times to leave a review, and have been blocked from doing so. Maybe the readers here will avoid BW after they know that the $140 nightly charge does NOT cover a call from the room to the desk even though the phone has a button marked "front desk". I tried to call desk 18 times and got a busy signal EVERY time, even at 3 AM when no one was on the desk phone (I had to walk all the way to desk to complain). The toilet seat did not go up all the way, the toilet lid did not come down, I fell on the slippery UNTEXTURED shower floor, and was UNABLE to connect to WiFi. Also groups of smokers blocked the entrance door, and I did not get a hospital deduction because I booked through Travelocity, and was not warned about losing the discount for doing so. UGH. I will book elsewhere next time.

I will not stay here again. I am very disappointed at reservation people. This my first time staying here and coming to Florence, SC. Everything went wrong. Never again.

The rooms were all amazing. Everything one would come to expect from a Best Western hotel. We drove from Florida to Columbus Ohio, stopping, visiting relatives and staying two nights every other visit. My only complaint is the new designer trend of giving bed pillows that are 12 x 12. I don't care if you get 5 to a bed. These pillows are for couch decoration, but in no way shape or form are they meant to be used for sleeping. The people who started this trend should be made to sleep with 3 pillows for a month and see what shape their necks, shoulders, marriages are in after they are given real 2 x 36 feather bed pillows back.

I was given a lower rate by the man who checked us in. I told him my online rate was much higher, he assured me that I was to be given the lower rate. I came downstairs and triple checked the rate after going online. Once again he assured me I was to get the lower rate, he gave me and my wife and children extra towels and I told him if I could have that rate I would stay another day. He said I would only be charged the rate we signed for. We signed for the lower rate and then he charged us twice as much on two separate credit cards, sneaky and dishonest.

My friend and I were staying at the Best Western in Jamestown, New York for a half marathon race and asked for late check out. They said they didn't offer late checkout, even though we would not be done the race in time as it started later than other races. The assistant manager said we could pay $25.00 for the first hour after checkout and an additional $25.00 for the hour after that and after 1:00 pm we would have to pay for an additional night. After checking with other runners, this was not offered to anyone else, which leads me to believe they pocketed that money.

My family recently stayed at the Best Western in Columbus, GA to attend a graduation at Ft. Benning. We had checked out and driven about 3 hours toward home when we realized we left a bag in the hotel room. I called back to the hotel and described the bag and its contents. The clerk said the bag was there but not the contents! I asked who turned in the bag but was told that info could not be given out. I asked that the bag be sent to me and was told to call back on Monday. Right now I am waiting to see if it's actually sent. It amazes me how people take things of value that aren't theirs!

Room was burglarized. Very suspicious circumstances involving staff. Called police and filed a report. While at the hotel reporting the incident, the staff's customer service was deplorable... laughing about the incident when they didn't think we could hear them and when confronted, still very callous. We (and they) know they got away with it because their surveillance cameras have not worked for 2-1/2 months and all the staff know this (how convenient). When we asked for the number of the Corporate Office, they told us all Best Westerns are independently owned. However, they are still representing Best Western so we found the number and called them to report the incident and the horrible customer service. I will never travel without a surveillance camera in my room again and may even post a warning on the door!

On October 3rd, 2015 I and my family have a dinner at the Chinese Restaurant in Best Western Hotel Harbour View in Hong Kong. I and my niece (2 years old girl) went to the washroom at the hotel lobby, the accident was happened that the hotel staff kick and knock down the little girl. I am not sure that the hotel staff was intention to do that or not. Then I requested the staff to make the apology but he refused and mentioned that "you want me to say sorry to the 2 years old girl", I was shocked with his attitude and feedback.

I am a coach at a HS in Florida. I took my team to a cross country meet in Titusville Fl. After we arrived I took the team out for a run. Upon returning to the hotel I told my team to take showers so we could go to dinner. There was no hot water in the whole building we were in. I went to the front desk - they said it would be on later that evening. We all went to dinner smelling a little ripe. When we returned after dinner still no hot water. We all went to bed smelling a little ripe.

I book online with Best Western when I stay there. There has been a couple of online errors over the past several years, but they always used to rectify it. Their prices are ridiculous and don't match the hotel quality at all. They charge more than the reservation with no valid reason. I'm talking $150 a night when it should be $85 like the reservation said. But this last incident is too much. The College Way Inn in Mount Vernon charged my credit card with over $175 and I had no documented reservation on my profile, no confirmation, etc. They won't remove it. They said I had booked it online (I didn't schedule at all) and it couldn't have been cancelled anyway.

This motel was given a high review and we took your hotel planner as a place we could trust on giving us a good review on a place to stay in west Monroe, la. This Best Western was far from satisfactory and there was no way we were staying the night in a place like this. So as far as using Hotel planner again as a source to pick a place to spend the night, NOT going to happen.

We recently stayed at a Best Western on the weekend of Sept 11-13 2015. My son had a soccer tournament in St. Catherine's. We just found out there that one of the family had bed bugs in their room. We weren't aware of it.

I booked a room online in March for a one night stay in September and was given a total price for one night of $99.32 but when I arrived I was charged $100.22 for the room. OK I know it's only 90 cents but when you make a reservation the price you are given when making the reservation should be the price you pay.

I was never treated so much like trash and disrespected so badly by a service that would otherwise be expected to please and do everything in their power to make you feel welcome and wanted. Instead, I was treated like I was not welcome and my business was not a matter to them. It started after a very long and hot trip from the Iron Range in Minnesota to Milwaukee for the Harley-Davidson Rally. When we arrived at the Best Western on 55th and National Ave, our reservations were not right. We made our reservations via the 1-800 number for Best Western with my girlfriend's debit card. When we arrived, she said they didn't have any reservations for us and were very reluctant to check into it any further.

I first had issue with the bill then discover they have roaches. Housekeeping never came to room, but once never ask if we needed anything. Had to take dirty towels down to get new ones. This is my last stay here or any Best Western.

We stayed one night at the Best Western Honolulu Airport hotel, as a halfway stop between China and Texas. We were placed next to the workout room and people were still banging away on weights at 11:00 at night. Security tried to shut it down but it took another 30 minutes. As I took my bath (mold on tub tile many places… I have pictures), I saw the most egregious problem: pools of thickened urine on the sides of the toilet. Again, I have photos. I will NEVER use this chain again. Our bill was almost 200 USD. Ridiculous!!

I stayed two nights previous to this with no issues other than the heavy drug presence and my female neighbor in and and out all night long with different gentleman. I went to recovery room and was told there would be an added 150 charged to my account for a deposit. I have stayed at this hotel numerous times in the past and have never hashish deposit request made so am not sure why all of a sudden this would come about. I'm pregnant and was extremely sick. Asked to talk to the manager Vinnie ** who was nothing but rude to me and refused to give me the belongings I had left in the room I had stayed prior. This is an awful hotel and the management and staff are worse.

I stayed at Best Western in Rayne, Louisiana on August 17 and woke up to bedbugs. They were all over the bed! I had 50+ bites!!! I went downstairs with a couple of bugs and gave them to the person at the desk!!! They said they would tell the manager. I called them after I left and told them I got rid of my clothes and backpack because of the bugs. I asked for them to replace those items and they got smart with me. Now I'm the one who had all the bites and felt violated!! They said they would call me by Friday. It is now Monday evening and still have not heard from them. Not surprised by their actions. I was there last week in the same room #220 and had bites but wasn't sure why, didn't see the bugs last week. I hope you can help me with this issue. I should be compensated.

I stayed in two separate hotels in Norfolk, VA, the last one - 1330 Ocean View - with my family. Other underage next-door residents beat up another couple and tried to attack my mother and female cousin. Horrible. Because we were enjoying ourselves and when I was taking them home across the way, they tried to attack my mother, putting my kids and family in a bad position. I don't think it's fair and I want my money back!!! Serious, not letting it go. Either you compensate me or I'll make it my life mission to shut you down. Signed, Screaming upset.

Trains, Amtrak, and Freight 40 foot from the back of our room. We were not informed of the circumstances before we checked in. Complained and asked to be moved to another room. Was informed they were sold out for days. Tried to stay part of the first night. 2nd night we had to sleep in our car in the Mall Parking lot. They refuse to refund my $243.08. They sent a complaint to my cc co that belonged to another guest Complaint. I have tried The Motel, Best Western Corporate in Phoenix. NO one will listen to me. The Manager at the Motel, Carlos ** did nothing but cuss me out both times I call. I have requested a FULL refund but they will not offer a Red Cent.

Called the day before to reserve a room and asked if they were pet friendly and reserved a room. I showed up and they said they reserved me with an AARP rate? I'm 26 and active duty... Then I get my wife and dogs and load the dogs on the luggage cart and went to our room which we found completely filthy with socks on the desk on the floor and a back to an earring on the bathroom counter and hair all over the tub and the door was cracked open when we got to the room. I take the dogs out to potty and my wife tells me the front desk called and was rude and said they didn't know we had dogs? Basically we're not coming back to stay here and possibly never any other Best Western Hotels. We did not contact the front desk due to the fact that this was just pure laziness, they know the standards and once again we may never stay at another best western.

Van Transportation driver very unprofessional, told him I wanted Mexican food, and he takes me to a Marriott... I told Marriott what happened, and their driver took me back to Best Western. My hats off to Marriott. I recommend not staying at Best Western at 4110 West Airport Freeway, Irving, Tx.. Stay 1 mile at Marriott for twenty dollars more and get outstanding service. Plus the beds here are terrible... Trust me...

Made a reservation on April 26, 2015 for a room with 2 king beds, no smoking, in the Best Western Plus in 445 Muir Station Road, Martinez, California. My Wife and I just retired. We are traveling 100's of miles for about 35 days. This hotel happen to be one in our many reservations and it was assure by a credit card. After our arrival I went to the front counter to find a very rude employee name **. I asked her why was she being so rude. What she answer, "I'm sorry." She gave me the keys and said, "here is your room."

The Shower Drain was plugged, I had to pull up the drain cover even higher than normal to allow the shower water to slowly drain... very unpleasant! Our room was very noisy, from the heavy traffic all night long! We didn't get much sleep after driving over 700 miles. We would NEVER stay there again, I highly recommend that you choose another hotel in the area!!

We drove 3 hours to take my son to the water park in Little Rock Ar. We got to the hotel that we book a couple weeks early, a room for six - best they had. There was leftover food all in the room. The beds were made but the sheets was not changed - dirty. The bathroom was nasty - not cleaned. It was bad so they give us to different rooms and try and charge us for both. Finally made us only pay for one but charged us the suite price that we didn't stay in. Spent two hours trying to get us a clean room. Even told us we could clean the first room our self. I mean wow. Really?

Booked a 2 night stay. 1st night was ok. Bed was ok. Springs were like a trampoline. When we came back after leaving for the day it was obvious that someone was in our room. Beds were made except for the pull out couch that was as we left it but all our bags were moved around. As we got ready for bed my husband pulled down the sheets and there were two smear marks of feces. Very visible. He ripped off sheets and went to front desk and told them someone had been in room and put dirty sheets on bed. Desk said they were supposed to change sheets and gave us new ones. No credit offered and we had to make bed ourselves. No apologies.

After booking a room online - months in advance through Booking.com - upon arrival, front desk directed us to a location across the street, behind a covered parking structure. The room was at the 2nd floor of a dark parking ramp instead of the hotel location on the beach. We witnessed 5 damaged cars in this dangerous cramped structure that covered both buildings. We listened to the ramps banging whenever a car entered or exited the structure. No sunlight or air. We had to cross a dangerous busy road to enter the Best Western building and to gain beach access. There were no disclosure about a second building across the street at booking or notification when I called the hotel directly to confirm. Only upon arrival when all surrounding hotels were full. I will never book with Best Western again.

I feel the hotel took advantage of me as a traveler. The price even after my AAA discount was way too much for the room. This is a little thing, but I couldn't even find the mini coffee machine. My husband booked the room with his credit card and I was told I could cancel, but of course, I was exhausted and already in the lobby. (9:45 pm). Will never stay at Best Western again.

We discovered we were being bit in our room. Not from the bed but from the couch and carpet. I took pictures of our many painful bites and sent a letter to the GM stating all that we had to do to disinfect our stuff and the incorrigible itching that we are still experiencing. He did not read my email to see the pics but stated they examined the room and found no bug infestation. We were not out for a free ride. I would have rather rode home not itching and not have to spend 2 days disinfecting EVERYTHING! We even had to disrobe in the garage to immediately jump in the shower. I felt like we were being called liars when he did not even look at the pictures.

Checked in for seven days. Room was never cleaned or clean towels provided. Complained at front desk twice, was told maids don't speak English. Was probably just a misunderstanding. Still no one came to the room. On sixth day complained at front desk again about no cleaning and that I had to take clean towels from pool area. Ten minutes later two maids showed up with clean towels. Later that day I left for a few hours. When I returned my keys were deactivated. Went to front desk was told I was supposed to have checked out . Told them I still had one more night reserved. They fixed the keys, I went to my room and it had been cleaned. All my things were still there just seems a little strange. Also five days after checking out another $120.00 was taken off the card used at check-in. Still has not been credited to my account.

I have stayed at this property previously when Jerrod was the GM and he was lovely! This new owner Barry ** is absolutely the WORST and most UNETHICAL General Manager I have ever had the unpleasant experience of dealing with. I called this property directly earlier in the week of July 20th, to book for Sept 24th-28th. The employee at the front desk, confirms availability. Confirmed the dates and my rate and proceeds to tell me I will receive an e-mail confirmation of my reservation. Well, I wake up today, July 25th with a charge of $71.76 to my card. I call my bank and they tell me it's from Best Western Tempe. I call the hotel and they tell me I was charged a no show fee for July 24th. I tell them their employee must have put in the wrong date and ask to speak to the GM, Barry **, to reverse the charges.

I called the best western reservation number unaware of the area but asked if there was an ocean front hotel room available for my vacation. I was assured that it was, and booked a room in ocean city, MD. When we arrived, it was literally across a 4 lane highway from the ocean. When I called customer service they were kind enough to check the "we will record this for quality purposes" recording and VERIFIED that the representative indeed offered us an ocean front room for the days that we requested and quoted us the price. The BEST that Best Western could do was apologize and offer the first night of our trip free. However we would have to rent the 184.00/night room, overlooking another set of hotel rooms' balconies for the remainder OR not stay and go home.

Dog barking at night. When you got out of elevator you could smell cigarette smoke. Rooms on the 3rd floor were terrible. Dog hair on carpet. Room was not vacuumed during our stay. Best Western Hotels used to be nice and clean, not anymore. They're awful. Will not stay at another one.

I booked a flight and hotel on your site. When comparing prices with other travel sites, does not clearly indicate U.S dollars. First surprise my Mastercard up charges me 30 percent, nice. Arrive at hotel on flight am told that I can't get best western points booked thru your site, no breakfast booked thru your site. Check into our room, broom closet where they park luggage carts. Have a nice anniversary honey. Should have bought a diamond ring and stayed home. Would have been cheaper, my wife would have been happier and would not have been humiliated.

Our room was not cleaned when we checked in. The bathroom was the worst. We did tell the front desk and they did send the staff back. However the microwave still had butter in and all over it. Very disappointed with this hotel. The price was extremely high for one night. We had a wedding and did want to drive back to Toronto. We will never stay in the Best Western anywhere.

On our way south from a trip to Canada, We stopped at the Best Western Hotel-Flat Head Lake, Kalispell, Montana at 7 PM on June 27th, 2015. There was a tour bus and about nine cars in the parking lot. This is a big hotel, well over 100 rooms. In any event my wife and I went to the front desk and the young lady told us she had only one room left and it was the Suite for $260.00. I knew she was lying to us and I suspect her boss told her to try to sell the room and she would get a commission. Don't think we looked undesirable. We were well dressed and my car is a 2015 Ford Explorer. We left and stayed at another hotel. I recall this scam once before. In any event I doubt I will stop at another Best Western Hotel again. On our trip we stayed at a Best Western two previous times. Also I was disappointed the manager would teach a young adult girl to lie. I think you folks need some training in business ethics.

I am currently staying at the Best Western Lighthouse Inn and Suites in Ocean Shores Washington. When we first came in the staff was rude and argumentative to me. I went to tell the general manager and she kept making excuses for her employees so I let it go. Then later that evening I pulled out the sleeper sofa, it had blood stains on the mattress and a McDonald's fry box under the couch. The manager complained about me wanting a freebie and that I was making her Staff miserable. It's not my fault that the hotel had such bad conditions. It wasn't until I threatened to corporate that she offered to reimburse for one night's stay, but then when I found issues with the room the next day she practically asked me to leave!!!

Had ants in our room everywhere. In the beds, in our suitcases, crawling all over. They offered to "spray" our room or move us. We needed a room on the first floor because husband is arthritic and has other health issues. Decided to stay but did not let them spray as we would be breathing in the pesticide and it could damage our computers and equipment. We both have respiratory issues. Left early the next day because the critters woke us up. Forgot our clothes in the closet. Called them. Took forever to get someone to help us at first. Only allowed to talk to "housekeeping" who only spoke Spanish. Housekeeping manager not in until later. Gave someone else all of our information and told them we needed to hear from them asap. No call. Called several times to find out about the status. No one could tell me a thing. One person I spoke to was **. Told ** I wanted to talk to the general manager who was "not in."

We were traveling on the PA turnpike and needed a room for the night. We checked into the Best Western in Carlisle PA. When we entered the room it had a very bad odor of cigarette smoke and mold. I am highly allergic to both. Went back to the front desk and asked for a refund as I was not going to stay where I would become sick. Front desk employees were very rude and began laughing and speaking in their native language to each other. Said they could not give me a refund because only the manager can do that and he was not there.

Best Western plus in Goldsboro, NC requested a room with a Jacuzzi, but when I decided to use it 5 am it didn't work. Mentioned it @ checkout & was told that the manager was to contact me about a cost difference & this was two days ago, no return call. I've called twice & yet have talked with a manager. Wasn't expecting a full refund but now I am. Customer service sucks. Wouldn't use them again nor refer anyone to them.

Reservation went smoothly. Arrived at facility which is near to a truck stop. The place smelled disgusting as soon as we walked in. It was filthy and had not been cleaned in a very long time and the desk clerk acted like we were bothering her. We were given a key card for a second floor room which was just as bad as the lobby. The sofa in the room had a slip cover over it and the room was just plain disgusting. We walked right back out and my husband told the front desk that we booked in the wrong town. She claims we were refunded so I hope my credit card account reflects that. This place is a disgrace for the Best Western name and they need to go in undercover to see how bad it is.

After planning to visit family in Clovis, California area the day before I fell ill with a flu. The symptoms were (are) miserable. As soon as awoke I knew I shouldn't travel and not just for my benefit but for everyone I would expose. The Best Western in Clovis who was notified more than 12 hours before my planned arrival still insisted on charging for tonight's room. When I discussed this with the person who said they were a manager he said it was just standard policy and what would happen if he did that for me and everyone else who had an emergency?

Best western mayport Jacksonville - The tub has no safety bar, no shower mat in slippery tub. Room smells like old standing moldy water. Shower curtain too short making it a hazard. No soap dish. Ironing board but no iron. This is # 6 Best Western in 3 weeks for us and is the winner of the worst Best Western.

I telephoned Best Western Plus Rio Grand Inn in Albaquerqui, New Mexico, to inquire about room rates and specifically asked the agent if the breakfast was included in the entire rate. She assured me that IT WAS INCLUDED, and added that we would order from a menu. When we checked in, after having made the reservation over the phone, we were given a $5 per person coupon to use at the restaurant! Just the coffee cost $2.50 per person. WE WERE LIED TO.

False advertising of picture on website - I booked a weekend on hotel.com to stay at the Best Western in North Dartmouth. I am a person that travels a lot and know what I am looking for in a hotel as far as amenities. One of the amenities I looked forward to when I was looking for a hotel for the Memorial weekend was a hot tub/jacuzzi and pool. I came across your hotel and saw that option in your pictures and immediately booked.

We recently stayed at the Best Western in Winder, Ga. Upon entering our room for the first time we found a can of cleaner "Kaboom" and a "Magic Eraser" had been left on the vanity in the bathroom. We stayed in this hotel for 3 nights, our beds were never made and the garbage had never been picked up.

Disappointed. No one got back to me on the complaint we posted. Went to stay somewhere else for 100$ less with way better service. What kind of business are you running???

Best Western motel reservations in Fredericksburg Texas. I made reservations for June 18, 2015 for three nights. I had a medical emergency and cannot keep these reservations - they refused to cancel my reservations. They say it is a no cancellations. This makes me very unhappy because I have to eat the bill.

I made reservations in tunica for 2 rooms at best western. When I made the reservation ** the supervisor did not tell me it was non refundable. I called to cancel due to family emergency and they wouldn't refund my full amount but the Internet said no cancellation fee If you cancel. And the customer service is **. I advise you to stay away from best western hotels everywhere. Spoke to manager at customer service and he wouldn't refund my money either. Don't make reservations here at all. They're going to take your money if you cancel. I guess this means if you're on the way there, have a car wreck and can't go you will still be charged for staying there. These people don't give a damn what happens. The last I checked robbing was against the law, if that's not highway robbery what is it. Stay far away from best western hotels.

My recent stay at the Best Western was HORRIBLE! The hotel has a "no smoking sign" posted by the front door yet the hotel elevator, hallways and especially my room reeked of cigarettes! The entire hotel had a humid feel to it. The absolute worst part was while my kids were sleeping I look over to see a bug crawling down the mattress! I really didn't think anything of it until I saw a few more that were crawling on the headboard and another on the mattress! As I examined the bug and took pictures I came to find out these were BED BUGS!!! I am completely disgusted about this, and now have seen reviews where other people have reported the same problem. Yet NOTHING has been taken care of the situation! How are they getting away with this?! This is absolutely appalling! This hotel should be shut down.

My boyfriend works in BC and is gone for weeks at a time. He flew me out to spend time with him in Valemount BC. This morning he asked if I would do his laundry and left me his detergent dryer sheets and $2.75 in change. I said I had change also since he was short. I was in bed when housekeeping came in. I said we just need toilet paper Kleenex and soap. She said so the washroom area. I said yes. I stayed in the bedroom out of the way. After she was finished she said thank you. I said thank you and I continued to relax in bed. Two hours later I had a knock at the door asking if I need housekeeping... I said "No she was already here." I then shut the door and noticed that the laundry change was missing from the table. I quickly opened the door to catch the lady and explained to her that my boyfriend's laundry money was missing and perhaps the maid had mistaken this for a tip. She said "Ok I will talk to her."

We had a family gathering in Tomah Wisconsin on Saturday May 2nd 2015 and some family members spent the night at the Best Western. While most of the 1 day stay was very nice (complimentary breakfast at Perkins, cleanliness of room, Etc.) the only thing I took issue with is this: we checked out approx. 11:45 am Sunday May 3rd, went out to our vehicles, chatted a bit, and everyone went their separate ways... I being local having the shortest distance to home.