Best Western Hotels Reviews

We opened an account using points with Best Western so that we could develop an understanding across the country as to the needs of a handicapped traveler. We recommended Best Western Hotels to MANY handicapped travelers. We will be sure to let all know of the attitude of the "Santa Fe" in Amarillo and we will NEVER stay here again. We question whether to trust this company again.

I got my granddaughter into the other bed hoping it was ok. I raised the bed skirt and there were 2 more. Then the little "babies" started to appear on the sheets and pillows! We complained to the front desk guy with a picture of the actual bug. Nothing he could do until Tiffany came in. My family of 4 slept in the lobby for the paid 2nd night. In the morning Tiffany stated that from the picture of the bug that those could have been my sheets from my home!!! She totally crossed the line and offered no customer service whatsoever and further reiterated that we were going to pay for both nights! At $170.00 per night is ridiculous and then not to sleep in the bed is criminal. I was not the only one who had bed bug problems. There were also rooms with roaches! DO NOT USE THIS HOTEL! This has been reported to the Broward County Board of Health! We were bitten numerous times and were heading for an 8 day cruise! Still scratching!

This was the one AND only apology from hotel. I am still upset because I (not Hotel Mgr or Best Western Corp) seemed to care that I spent a lot of time from my vacation time to find bag and recover it. We will never/ever stay at this Best Western or any other due to theft of property and lack of concern by Best Western. TOTALLY UNACCEPTABLE AND ILLEGAL. I hold Best Western and this hotel totally responsible!! AND THEY COULD CARE LESS!!! Front desk would not give me a receipt when I checked out but I have credit card validation.

We returned around midnight and there was a shift change as the earlier employee was no longer there. I advise the young lady that we were locked out and they room key was not working. She asked me my room number and quickly gave me a replacement card. I looked at my husband and he looked at me in confusion and also in disbelief as she didn't ask for any form of identification or even what our last name was to verify the room was in fact ours. I asked her, "Would you like to see my ID?" to hint her that this is what is expected to help secure the safety and belongings of a guest but she quickly responded, "Oh no, it's OK." SUPER red flag!

We got to the room which was beautiful inside. We even got a nice fireplace. No complaints on the inside of the room. That night we were unable to sleep. There was loud yelling in the hall and a man and woman were fighting, cursing and throwing things. Soon after you could hear the police arrive and after 15 min it seemed the police took care of the issue. Even though things quieted down, I was not able to sleep comfortably, as I was worried about the whole giving a key to a random person and to top it off the fighting going on in the hall which did not help.

In the morning I made it a point to tell the front desk of the key issue and also about the fighting in the hall. They advised they called the police and that there is nothing to worry about. Regarding the employee giving me a key without checking my ID she said she would tell her manager as that is against the policy and she excused the employee by saying, "She must have been busy."

I went to the second day of our retreat and returned for a midday nap and when we get to the room the key is no longer working. At this point I was annoyed. We walked down to the lobby and asked for another key. Went back to the room and the key is STILL NOT working. She gave us yet another set of keys and asked if we had been putting the keys next to our phones because that sometimes ruins the card. We advised that my husband had in his wallet and it has not been near any cell phones.

She also gave us a cleaner for the key reader on our door. Got back and used it and everything else was fine. I get a call from Michelle, the manager and she tells me for all my hassle she would give me a discount. I was unable to hear her well on her message so I called her back and left a message on Sunday. Monday no call, Tuesday I decided to call her yet again. Jornet, front desk staff answers and I explained that I had called Sunday and did not get a call back so I was calling. She got offended (seems Michelle is her friend so she took offense to me telling her she never returned my call). I was driving so the phone was on speaker and I had my friend in the car.

I advised Jornet that it's OK I just would like to receive a callback. She said Michelle was on a conference call in another room and that she was out sick on Monday but she would tell her. So I said, "OK, please let her know" and she suddenly cuts me off as I am speaking and says, "YOUR NAME" and I said, "Excuse me you are being rude!"

At this point I am upset. I tell her it's rude to talk over someone especially after they have had such a horrible stay at their establishment and I yet again got cut off and she rudely said, "YOUR NUMBER?" So I pointed out to her, "Look you are doing it again." She then said, "I do not have time for this. You need to give me your name and number and I am not gonna put up with this." I gave her my info and also asked for the corporate office number. She said, "I do not have that." I asked then,"Can you call me back with it?" and she said I will have Michelle call you and hung up on me.

Less than a minute later (mind you Michelle was supposedly in a meeting) Michelle calls me back and asked how she could help me. I explained I was calling her back and also I was now upset with a new issue which was her employee being rude. She says, "Well I heard you on the phone with Jornet." I say, "Really? How odd as she told me you were in a conference in another room." She tells me, "and I heard you Curse." I said, "Excuse me?? I know you are lying as I do not even curse! What did I say?" I asked and she stayed quiet and she said, "Well anyhow, fine. You didn't but you were rude." I admit I did have a higher tone as I was being attacked by Jornet but NEVER did I curse and I was so upset she lied.

The call ended quickly as she began to get loud with me and telling me she doesn't care and would not talk to me. I advised I would be calling corporate and she responded, "Be my guest." I ask her for the corporate number and she and someone in the back laugh and before I knew it, once again I was hung up on. I Google it myself and called and made a formal complaint. I have little to no faith anything will be resolved as Michelle seemed so confident she could talk to guest this way.

As I was reading many reviews of this hotel and I see her name on some negative low rating reviews where people say she is very rude, I begin to understand why she is confident. She has gotten away with it many times. She must be related to the owner. Corporate says they are a neutral party and that they need to send the complaint to the hotel to hear their response and how they will resolve the issue and I think to myself wow! No wonder she was also confident in saying "be my guest" when I said I would call corporate.

She truly has no regard for customers and their needs. Instead of training her staff to be friendly and compassionate of others when they have had a horrible experience she is teaching them to be rude and get away with it by lying on guest saying they cursed. Just such a disappointment. My friend and I both STILL cannot believe what I have gone through with these two women. I always stay at Best Westerns but this is the WORST. Literally the worst treatment I have ever gotten. So astonished by this behavior. PLEASE save your money and the hassle of dealing with this type of professionalism and disgusting treatment. Regardless if she is friends with her employee or not she needs to teach them that wrong is wrong and teach them to be courteous and friendly.

Was booked last minute day before and could only get a smoking room. I got there early about noon and the lady at desk was very sweet and personable and was the only good thing about the visit. Room smell was horrible and very strong. It was from smoking for sure but this went past that. It takes years to get that level of offensiveness to stick to the wall curtains and whatever. Room was very clean "looking" but downright offensive. I dropped my bag in room, took notice of the smell but had to get into any for a party. They had the window wide open, no screen and it was 51 degrees in there. I closed the window.

If it was closed up when I arrived the stank would be as I found at 1 am and would have left asap. Whole hotel stunk like this elevators, hall's lobby. Pile of beer bottles and assorted other liquors was in hall by my door at noon at 1 am is was doubled. At 1 am I was allowed to walk right in no key stop and a lady and older man at desk didn't even look at me. That us a scary thought. I could have been anyone and they were not there at noon to know me. There is more but it's only 130 dollars so not worth going deeper.

Once I arrived and checked into the third room we separated into our rooms. For the most part the room was okay. The breakfast was not so great. After breakfast I was packing my stuff. While I was taking it to the car I stayed outside for a little. When I came back in I walked to my room and received a call. They were calling me to tell me I left some belongings there. I hadn't checked out but they were already cleaning my stuff. I go to the front desk and get my stuff back. I leave and head to the funeral. After which I get a text saying I was charged 100 dollars more from them. After a phone call I find out they were accusing us of taking two pillows. Then customer relations can't do anything. So this is now twice customer service can't do anything to help me as a paying customer. They tell me to call that hotel which I do and after which I demand a manager. Only to be told the only one there is not available at the store.

After persuasion I get his cell number and at this point I'm over being nice. After everything piling up on top I'm fed up. That was my grocery money and they took it for no reason. The manager was at some game I think he said and he couldn't help me. So there is no manager on duty to help the customer. I was suppose to buy dinner on the way home for the group but my card is useless now. So instead I had to go borrow money to buy the groceries I need. I was not very nice I know but when you count on something to feed a household with four kids you get emotional. I did not receive a phone call back yet.

I was already sore from the 2 hour drive to Jackson. I took the room and had to use the stairs to access my room. I stayed the night and drove home Sunday morning. My back is still feeling the strain of having to go up and down the staircase. I will never use Best Western again. I would rather stay in my car and would advise anyone with disabilities to stay away from Best Western. They are rude and inconsiderate.

I called customer service at corporate offices and they said the individual hotels could do what they wanted and they would contact that manager and they would get in touch with me. Well that has not happened and it's been over a week. I will be contacting my credit card and cancelling that payment as well as contacting the better business bureau and reporting theft as this was not offered to anyone, nor could they give me a copy of the hotel policy on this matter. NEVER stay at a Best Western again!!! Guaranteed I will be spreading this word. Total ripoff!!!

Yes, I know it's my fault for leaving the bag, but why was it looked through. Makes me wonder what happens to my things when I am not in a room and it is being cleaned! I'm not saying the housekeeping crew took the items but somewhere between the room being cleaned and the bag being in lost and found, my items came up missing. I had never stayed at a Best Western and after this experience. I won't ever again!

So I requested to talk to his supervisor, the duty manager, but it even terrify me that his supervisor did not request his subordinate to apologize at all. So under such situation, I requested "Is there any complaints channel that I can escalate the case to other department or is there any complaints form we can feedback the case?" The duty manager mentioned their hotel did not obtain such form or proper complaints process. So, we then reported to the police as we were not sure is the little girl got hurt. I doubt the hotel is safe to stay and dining!

The next morning I got up to try the shower again nothing (hot). When I went to the lobby I had to talk to the gentleman through the glass window - he said let it run a little bit. When I told him I had let it run for five minutes, his response was "I don't know what to tell ya." A cold shower was all we could get at this time to wash off the day before. Well sir I do know what to tell you - there are many other places to spend the money the kids raised over the summer to go on these overnight trips. We will be in Titusville again next year but not at your hotel.

I received no emails from them about any booking. Just the shock of seeing this on my credit card and they won't do anything about it. A desk clerk reported to their customer service as a manager would and refused to correct it, and she is not even the manager. Customer service person very saucy. Argumentative email from their customer care. I just cannot believe what this company has become. Cheating a customer and not refunding. They seem glad for me to put in a fraud charge with the credit card company. I don't know if I'll ever get my money back. I'm not traveling at all because I cannot afford it, then to have a hotel charge and not even be on vacation. My account says there is nothing. It was September 5th and the hotel cancelled it on the 6th apparently. This was College Way, Mount Vernon, Washington.

It was only after I went out and unpacked my laptop to show the girl working at the desk my confirmation e-mail that she checked into it further to find our reservations but that we were supposed to check in on Friday and not Thursday, the day we arrived. And I was sure we made our reservations for Thursday-Saturday. She seemed very annoyed that we were there and I felt that I was a burden to her. Please keep in mind that we were very exhausted when we arrived and when she finally said she could honor our reservations, she said she would need a credit card and ID. I thought I gave her my reloadable Paypal credit card along with my drivers license but then I heard her say she needed a valid credit card and asked my girlfriend for hers, thinking my PayPal credit card was not considered valid as it was a pre-pay credit card.

Anyway, after using my girlfriend's debit card, she said it wouldn't go through because there was not enough to cover the charges. I asked if I could pay cash and she said they (Best Western) can't accept cash. When I explained to her that my girlfriend gets paid tomorrow (Friday) and that there would be enough on the card to cover the charges, she agreed it would be ok to check in and even gave us the key to the room. It was now that my experience with Best Western went from bad to worse. Remember I said I thought I gave the girl my drivers license and Paypal credit card? Well I was mistaken. I never did give her that card, but in the heat of confusion I was sure I did. She only seemed insulted that I even asked about it, and she had a "how dare I even ask" attitude. When I asked if she would just take a look around her work station, she wouldn't as much turn her head.

Please note I had $600.00 on the card in question, so I was very concerned and upset that she seemed to not even want to look to see if it could in fact be in her work area. At the time, all I knew is it wasn't in my wallet and I was certain I gave it to her even though I was wrong. I asked to see their manager. She stated the manager wouldn't be in until the next day. I was upset and raised my voice as I turned to the elevator and said something like, "When you find my god damn card just return it, ok!" There was no other guests in the lobby and although I raised my voice, I did not yell or scream it and in fact was walking toward the elevator and it would have been the end of the whole ordeal but then she stated I would have to leave the hotel. When I ignored her and continued to my room without saying anything further she stated she would get the manager and I would be escorted from the hotel.

The same manager, I assume, that I asked to see but was told wouldn't be in until the next day, was now readily available for her to have me ejected from the hotel within 10 minutes. Why could she not have the manager summoned when the problem arose as I requested? As I met in the lobby with the manager, she treated me as a suspect to a crime and asked me to watch the video tape and I did see in fact that I was wrong and I then sincerely apologized for my thinking I gave her my credit card but said I don't think the way she handled helped matters at all. If she would have at least acted concerned and looked around, I would have maybe thought harder and found I was wrong sooner. But now is when things really go bad for me and put a foul taste in my mouth with Best Western Hotel and any chain I find affiliated with Best Western Hotel that I don't think I can ever forget.

We were now asked to leave because we had no valid credit card. That's right! No valid credit card! Even though she said earlier she would run it through the next day when my girlfriend got paid and the money would be on the card. Now Best Western kicks us out onto the street with nowhere to go. I waste one of three days of the Harley Davidson Rally that affected the other two days as we were unable to participate because of things that needed to be done while I was searching for a place to stay so we didn't have to sleep outside. Best Western Hotels ruined my stay in Milwaukee and my much-anticipated run with the Harley Davidson Rally. THANK YOU FOR RUINING MY VACATION BEST WESTERN!! TO BE NEVER FORGOTTEN, AND TOLD TO ALL.

The Wife and I went to the room to find that the room was a smoking room with one king size bed. I returned to the front desk to face the same employee to tell me, "that is all we got, we are sold out." I had to find another hotel for the night. I spoke to the Manager the next morning to get the runaround. Best Western management, I have seeing the comments from dozens of customers, and they are very negative. You will never see my business again and will assure that everyone I know never book with a Best Western.

Some type of compensation in a refund would have been appreciated and shown good will. All he would say is he was sorry they found nothing. I would imagine they did not sit on the couch or walk in the room for any amount of time. I know 100% the bites occurred in the room as we initially thought they were from outside and would put bug spray on to go out. When we returned to the room we would shower and after being in the room a bit new bites would appear. I was so upset when conversing with the GM that I was crying. Again, I felt we were being questioned when he had not even bothered to look at the pics. The staff was not helpful in the 4 days it took for us to actually make verbal contact with the GM.

Barry gets on the phone an hour later and proceeds to tell me they cannot reverse the charges because they have a strict 24 hr cancellation policy. I explain to him that HIS employee put in the WRONG DATES, and that I never even received a confirmation e-mail so that I could have seen that they put in the wrong dates and call back to have them correct their error. He tells me, "Sorry that's our policy." I asked to speak to his supervisor and he promptly hung up on me! NOBODY SHOULD EVER STAY AT THIS PROPERTY! Basically the GM is saying, our employees can put in the wrong dates, charge you for a no show for a date you know nothing about and then keep your money. The biggest insult is that he stated he could offer me a credit for my next stay with them. What a joke. I would NEVER stay at their property ever again! I will be disputing the charges with my bank and Barry and the hotel will never see a dime from me ever again, thankfully.

When I explained that this was not satisfactory, as we have one week to vacation and drove 6 hours to get here, the only response continually, over and over, was "I am sorry, we will cover your first nights stay..." like a broken record. This caused the one night that they have us "free" less than relaxing as we were in communication with them and frankly very angry. We requested full compensation as there were NO OCEAN FRONT ROOMS AVAILABLE THAT WE COULD LOCATE AT THIS LATE TIME. I have submitted pics of our ocean front room. Advertisement poor.

He gave me what was supposed to be his/her voicemail. Got a robotic voice telling me to leave a message. It told me I ran out of time and couldn't leave a complete message although I got my phone number in and told her to call me. Called back again and once again got **. Would left me on hold for 20 minutes for no reason. Finally I hung up. Called back and got someone else who put me through to the housekeeping manager. Our clothes had been sent but no one had let us know. Called again to leave another message for the general manager. Same robot so left a brief message about the problems with my phone number saying CALL ME. Heard nothing.

Completed the review of our stay and left details about all of this. Now I heard from the general manager who left me a voice mail saying she never got either of my phone calls and hoped I'd stay at Best Western again. She left me her phone number and extension to call her if I wanted to. Duh! I called back within 2 minutes but the call went to her voicemail that was in her own voice and not a robot. Said that I did want to talk to her personally and to call me back. It's been almost two weeks again and have not heard back from her at all.

I know I was tired because I believed them when they said my credit card would be credited by the next day. That was on June 19 and I have not heard anything. Tried to telephone them but surprise the manager is not available and then click. Besides wanting my money back I am telling everyone to never stay at Best Western again.

I said "It may just make your organization known for integrity and good customer service as opposed for their normal reviews lately. Or look at this from my viewpoint: you'd be reimbursing me for not showing up and exposing you, your staff and clients to the flu. I wouldn't be using your room to be sick and vomit in for a couple of days. It seems the real benefit is yours. If you're a manager please tell me your name as I'm sure you have the authority to comp a room anytime you want." He hung up without a word. I seriously hope all people seeking a place to stay that desires contagious, grossly ill patrons will consider Best Western. Well at the very least if you've booked a room there and they won't give you a refund then you should at least use the room since isn't it nicer that someone else will clean up your sick mess?

I immediately called my boyfriend to ask him 100% that the change was there even though I had seen it when I made a coffee. He said "yes right beside the laundry supplies." I then decided to do his laundry since I was up and use my change. I had enough to get the washer started $1.50 but required loonies to finish the wash. I went to the front desk to ask if she had change two loonies for a two one. She gave me change and said it takes quarters also. I said "yes I have some of those." I then went to go back to my room and the key would not work. I hadn't used it yet during my stay since I haven't left the room without my boyfriend who has a key.

When I went to the front desk I said the lady that my key was not working and she asked what room I was in. I gave her my boyfriend's last name as well as mine and immediately the two girls looked at each other and Alicia the desk clerk had a smirk. Another clerk helped her activate my key and when that was taken care of I said "thank you" and said that I had had an issue with some change missing from the room and that I had contacted my boyfriend and he had said it was ok no biggie it's only some change. She said "well the girl said there was no change there" and that no change had been take from our room. Her attitude towards me was extremely insulting. I am a 35 year old government employee not some slum.

I felt horrible like I was treated like a liar over $2.75. I immediately called my boyfriend because I was very upset about this situation and how I was treated by the desk clerk. I walked away feeling embarrassed like I was delirious and imagined the change being there. I have no reason to lie about $2.75 nor does my boyfriend when we make a good living between us. It's the entire principle of the situation and how I was treated to be a liar. I then decided the only thing I can do is write a complaint to deal with my utter frustration in this situation.

** is the clerk's name in Valemount BC at the Best Western. I am so disappointed in this entire situation and how it was dealt with. The cleaning supervisor should have come to my room to say that the housekeeper said that there wasn't any change taken. But I had to approach them and bring up the situation. We will not be allowing the staff in our room for the remainder of our stay here. I didn't travel 12 hours to be called a liar. I was supposed to be enjoying my time off. I am not going to let my experience at the front desk ruin my day.

My niece who shared a room with me called on her cell and said she'd left a pair of footwear behind. We made a total of three calls over three days and were finally told no such item had been in the room. We checked cars and luggage at home to be sure we didn't have the shoes one more time... So I can only conclude the shoes were disposed of or something else. I just want this issue to be at your attention as it was the only thing that marred an otherwise lovely family weekend which because of that incident will probably not be booked at this Best Western in the future!!!

I called the hotel and complained and they bleated on about it being a "standard industry practice. According to the hotel I will be reimbursed in a week". Actually let me go farther here, it smacks of money laundering. If they were concerned, they should have a staff person examine each room before final checkout. I am not poor, but this is bait and switch - they said nothing about the charge. I have stayed at a lot of Best Westerns and never been charged a security deposit before. Heaven knows $50 won't pay for damage, it would have to be ten times that. So I called my bank and credit card company and disputed the bill. Keep in mind I have a receipt that shows a bill of $91.94 that is $50 less than they posted to my Visa.

I think it is sneaky and no different than the safe in room scam and the charge for calls if you pick up the phone even if it is on your calling card scam. And the scam where they say they have WiFi, and then it doesn't work or is so poor you can't use it. I had stayed at lots of Best Westerns, liked their hotels and belonged to their rewards scheme, and never had this happen before. Needless to say I will not stay at another. "First time, shame on them, second time shame on me and third time ya likes it"...

As of today, March 31, 2015, I have been charged twice more for the room I stayed in on March 20, 2015. My Visa bill shows a charge of $141.94 on March 25, 2015 and $141.94 on March 26, 2015. I did not stay there then, I only stayed on March 20, 2015 and we only had one room and checked out on March 21, 2015. In addition the charge for the room on March 20, 2015 now appears on my bill as $91.94 (as of yesterday). So I have 3 Visa charges at $141.94 and one charge at 91.94 all for the same room on March 20, 2015. That is $517.76 plus interest by Visa.

Once we arrived, the manager **, was confronting another guest about fighting and threatened them with being put out, so ** was already "on edge". I was asked who would be staying and once he heard the words "19 month old baby" he immediately began to deny my check in. Insisting that he couldn't risk a complaint so we weren't allowed to stay. Seeing as I purchased from Priceline and they have a strict no refunds, no exchange or cancellation policy, so I had to try my best to compromise. I don't necessarily know Best Westerns Policy on babies but he was persistent and also told Priceline that he would not allow me to stay because of my baby. Even though there is a no refund policy, I was given a full refund because ** actually said that we couldn't stay.

So, 5-7 business days for my monies to be returned which added more stress and delay. So we slept in our truck the first night and spent 3x's as much booking a last minute room in Galveston the remainder of our trip. I phoned in a formal complaint the very next morning and have yet to hear a thing. Is this a policy of Best Westerns'? I'm curious, and if so, others need to know so they can avoid the same nightmare my family and I encountered entrusting Best Western. We will never book with them again, and I wouldn't recommend it for families either.

It has been two months and general manager still not available. We've left voice mail for her. She has yet to return our calls. I've contacted Best Western customer care and they claim to be a third party with no leverage. We have also filed a complaint with the Arkansas attorney general. They are not members of the BBB. At a loss for words why they would treat us so poorly.

There were six police officers, among detectives, investigators, and intelligence agents. They could also detect the position of the thieves using ower applicative of localization of the lost ipad (I have the image about that), the immediate location of the thief, but without being able to act in accordance with their, because is unofficial information.

In the next morning, asking for the hotel manager to demand conduct, as we were notoriously exposed in a hotel under several stairs in work of reform and denoted no access control, according to security servant own words. We were moved to another room, and asked for patience because he needed to work together with the police(?) Wait? We? Victims once more.

The solution presented at 12:00 pm the day of my checkout by Mr. **, manager, was subsidizing my stay, but could not register anything in writing. I guided block the payment to my travel agent, or open dispute on the credit card, and when he, as a supplier was asked by the agent, agree with the bonus. My agent, refuses to such illegal act as his part was taken, and it is not legal responsibility about my safety in private.

I sent the email to Mr. **, with the challenge of what has proposed among others several emails, and never had answer. I must go to court to demand compensation from my property, embarrassment and past deprivations under the responsibility of your property? I can forward all records at their disposal: accident report, photos of the damaged door that was reformed at 7 am, copies of invoices of purchases, Detective name and card that accompanied us with your contact for questions. Sorry, the translate.

When we arrived at the hotel we were told our reservation had been cancelled. There were no vacancies for the night. I showed them the two email confirmations I had received, but that did not help. There was a comparable hotel in the vicinity, but their rate was double what we were going to pay at Best Western. I suggested to the manager that Best Western pay the difference, but the manager said no. Best Western did nothing to try and make things right. We ended up getting a room in about 20 miles away in a neighboring city for about $50 more than we had planned on spending. The hotel we stayed in was nice, but was inconvenient to Zion National Park.

They wouldn't give us another room. When we asked for our credit card to be reversed she replied she wasn't authorized to do that. We finally left and went into Blythe CA. to a Quality Inn and checked in. The next morning we went back to talk to the manager. At this point we didn't even have any paper. The manager said that "unfortunately we had occupied the room." The only time we spent in the room was waiting for someone to come fix the toilet.

After coming home I call Best Western Corp. After being cut off and placed on hold finally talked to a person named Melissa. Melissa informs me that the hotels are a franchise and they would contact the Desert Oasis at Ehrenberg Arizona and talk to them. Here we sit waiting with a 129.77 charge on our card. I had always thought that Best Western were supposed to have some sort of standards. I will never go to another one and will be chopping up my rewards card.

If you are ever in Ehrenberg Arizona DON'T STOP AT THE BEST WESTERN. We stayed at the Quality Inn in Blythe and at least the room was clean and the toilet flushed. I would think the health Dept should give them a visit. Nice going... Worst Western....

I actually had to get straight back into shower to wash off the odor that the motel towel left on me on trying to dry myself. The bed was very comfortable. I can't think of any other redeeming feature. It was not a large room in fact same size as any other motel room in Coffs or indeed any other Australian motel I have stayed in for $150 or less. This is by far my worst hotel motel experience of any I have had in my 56 years on 3 continents.

My son-in-law is wheelchair-bound. I called Best Western to see why there was no reservation. They couldn't answer. Therefore, due to the lack of trust and confidence with online registration, I made it over the phone. I inquired about the rewards program and was told that with the reservation, I would get 1,500 bonus points. That excited me. I thought I finally found a great rewards program that would benefit a veteran over 50 and Triple A member. No one at anytime stated that I had to stay in this room or that it had to be done through their online site.

Family has come and gone and were elated with the hotel and staff there. First hotel in 3 years that met all our needs with no lies or disappointments. We don't have a lot of money and we definitely decided to move up in hotel spending to see what we would get. Our expectations were met. Five incredible days of no stress for my kids except for the rewards point program. I called today to see why nothing has been posted only to find out two things.....1. It had to be booked through Best Western Online, which was all screwed up and I had to call to make it. 2. I had to physically stay in the room.

The supervisor I spoke to today explained this after dealing with a broken record customer service rep who couldn't answer my questions. At no time during any conversation were these two key point reintegrated while making reservations. When I spoke with the customer service rep, she kept saying "if" I qualify. So I asked about that "if" statement. She said "if" I qualify, I will receive 1500 points which will post in 72 hours. She continued making that same statement when I asked why I wouldn't I receive them. I then asked to speak to the supervisor. He went further into detail with the #1 & #2 issue stated above. However, he says that "if" I qualify I will receive only a 1,000. Why different information?

Never throughout any reservation conversation or the recent customer service conversation did anyone mention #1 and 2 requirements above until the supervisor clarifies it. By the way, only the arrogant rude supervisor state it and then states that they have had hundreds of thousands of customers reserve their reservations and never had a problem. I told him I guess the few thousand of us on complaints sites do not matter. He replied maybe they just didn't follow directions. Really. I am so frustrated with these reward programs' hidden unclear requirements. I went back out to research the real Best Western websites and nowhere does it say my personal behind must be in that bed. Nowhere does it state to get these point, you have to reserve through their online site only.

As I stated, I search, clicked, it reserved it through Travelocity, who screwed it up, and I made it via phone call. So frustrated and disappointed. Finally found a local hotel that met all our needs for my wheelchair-bound son-in-law and end up frustrated. The customer service rating below belongs only to the onsite staff and facility. We physically stayed in a Best Western last year in Alabama. Arrived to find nothing. Showed them my reservation confirmation email. They were so apologetic. It was also fishing tournament season. Had to lock it in upon arrival. Got frustrated then but didn't follow through with formal complaint. We figured with tournament time, mistakes happen. That one was through Hotwire. Now I am filing. We love Best Western and want to use it from here on out. Great onsite customer care and facility which we can afford without a lot of drama. We just want our perks. I told them to cancel our "membership" out of frustration but really do want to keep the program because we actually do lay our behinds in the beds when on vacation. Food is great as well, but this rewards program is frustrating. Below they ask to click if you need an attorney. I don't need an attorney. I just want some kind of solution.

An hour later, we called again and were told someone would be right up.... NOTHING! 15 minutes later we called again and finally a nice guy came up and said he had it running and things would warm up. We froze all night. This morning, the shower drain was not working and the hairdryer shut off every 15 seconds or so. When my sister went down to get the "Manager" (what a joke) Kumar told her he could do NOTHING! He came up to the room right after I discovered ICE in the INSIDE of the window. You read that right, inside of the window.

Kumar was willing to do nothing to compensate us for sleeping in an ice box. He is worthless. While we were getting our folio in the lobby, a woman came in and said that due to the snow, she couldn't move her car and did they have any cardboard to help them move the car. See, Kumar is so CHEAP that he didn't even salt the parking lot. The two pairs of sliding doors into the hotel had to be manually opened and closed so the lobby was about 40 degrees.

You have been DULY WARNED!! DO NOT EVER, EVER STAY HERE! EVER! Yeah, it’s cheap, they take pets and it is somewhat well located, but I wouldn't recommend this place to my pet RAT! (BTW, I don't have a pet rat).

3 days after we were in San Francisco, we check again his credit card and the amount was debit to him. We complained again with hotel and the receptionist said she can't do nothing. Two days ago, we complained through Booking and the hotel answered to them, that we used my boyfriend credit card to pay the room to another guest Mr. Keyef **. But we were only Two of us and we do not know at all Mr. **. In my opinion, they used my boyfriend credit card for mistake to pay the room of another guest Mr. **. For us now it's a matter of justice, we don't want to pay twice for someone else mistake.

Then as well the last time I was there, I paid cash deposit when I checked out. They inspected the room and gave me my cash deposit back but this time, they gave the $100 cash deposits back during checkout without inspecting the room and sent me on my way about a half hour later. My debit card was charged 200 for smoking in the room which I did not do. They also accused me of spraying perfume to cover it up which I have not even taken on the trip.

After fighting back and forth with Booking.com and Best Western, I've gotten nowhere except to be told that the girl at the counter was new and didn't know to contact housekeeping first. That is not my fault. She did not know how to do her job. Why should I have to pay for something I didn't do and I can't fight once I'm not there? I feel that this was a personal vendetta and I was accused and charged falsely.

I send email and call to hotel manager. But he is not good attitude. He continued to ignore I was asking that check CCTV camera record. I think he did not best for my concern. Your hotel is not responsible of restitution for any items left unattended, but your hotel is responsible to find them. This is for your customer service and fundamental to hotel management. Your hotel is not responsible for any items left unattended. So, if your housekeeper steals any items of your customer, is your hotel not responsible too? If you say yes, how can a customer trust your hotel which don't not responsible with problems like this?

So, I ask you check CCTV camera record a bit more? I hope that you investigate CCTV camera record Jul 23. 9 am – 6pm. If you do not make a thorough investigation, I will be considered as there is a great danger of never find about lefts item of customer in this hotel. I ask hotel that you investigate CCTV camera record again. I stayed in Best Western Plus Miami Airport North Hotel & Suites.

After our long trip, and accepting the only room they said was available, there were NO towels available until 3 hours after our check in. We had to wait for them to be laundered. The hair dryer didn't work, and neither did the house phone when we tried to call the front desk. There was NO high speed internet, as advertised, and a McDonald's cup been used as an ashtray by one of the staff, was on the railing outside the room our entire stay. All vending machines were out of order. (No sign saying so, but tape was over the slots). Once we got to the restaurant, the heat was overwhelming and so uncomfortable that our appetite for barbecue was no longer appealing. The "museums" we had read about were no more than a joke. The entire stay was a big let down after I had read so many marketing pitches about how fabulous the Smokehouse was. I feel it is more of a management problem. The staff seemed apologetic, but helpless. We won't be back... unless we stay at a different hotel.

They did not see the amount $137.05 under my room #. I really think they were thinking I was trying to get over when it clearly said on my banking information Best Western took the money out. So I ask for the manager who really didn't care to explain to us why he isn't seeing the $137.05 in his system, instead he insisted that I call my bank to see what the issue was. I called my bank and they couldn't do anything because both payments were pending. My entire weekend was ruin with my family because I kept trying to explain to them that I didn't owe them any money because the room is paid for. So my husband went ahead and paid the remaining balance they claimed we owed which was $123.32. After we made the payment we left, so I decided to call them and one of the workers answer. And I ask her by any chance if she can see, if my $137.05 was paid on the other ** who actually had my room; she checked the system and YES MY PAYMENT WAS ON THE OTHER ** ACCOUNT.

My question is why didn't the manager do his research to know that's where my payment went. I just want to make sure I will be getting my refund back $137.05. My checked card was on restricted because they swipe my card 7 times. My bank had to unrestricted in order for me to take money out my account. My husband and I are beyond upset and disappointed with Best Western. So yes basically they put the wrong ** that was both there the same night in the wrong rooms with the wrong rates. They should have looked at the names while we were checking in and there wouldn't have been any confusion. The manager didn't really seemed concerned about what happened during our stay. We should be refunded for our entire stay and accommodated for this irresponsible matter.

We would NEVER book with Best Western again. Also have been emailing Corporate! Have spoken to 4 different people and NO one can tell us what happened. Don't Book with Any Best Western.

Our problems started a day after we arrived, when we started experiencing noise day and night from adjacent rooms, we discovered that they were remodeling rooms (painting etc) all around us, there was no notification from the staff OR management that this was going to be going on nor were we offered another room away from the noise, why we were given this room by Ken, the owner when we checked in when he knew we were staying for 6 nights and the fact that they would be working all around us!! We had NO peace and quiet AT ALL so this tells you a lot about the people that own this Hotel!

We complained to the front desk and it was suggested that the work to the rooms around us would start at 10am and finish at 4pm, this did not happen. Only then were we offered another room on the 1st floor which was not acceptable. We came back after a day out around 8pm and work was going on despite the promise it would finish at 4pm! I decided to speak to the workman in the room next to us to see what time they would be finishing and was met in the room by the owner Ken **, who after my asking what time the noise would stop he went BALLISTIC and verbally insulted me with racial slur "B..... British" in front of others (he is Indian and I am British but have lived and run a business in the US for over 20yrs). He said I am trying to control him like the British did to his Country in Colonial times! He stated I was intentionally holding up the work, he would not listen to reason at all when I pointed out that we were paying guests and deserve his respect whilst staying at his property. We were there for some R&R and the last thing we need was all this noise from remodeling.

Furthermore, we were never informed that this work would be going on day and night giving us the opportunity to move to another adjacent Hotel. He just said that he would remove us from his Hotel if we continue to complain and he has the right to do what he want's...true, but I reminded him that he has an obligation to his paying guests to make their stay as comfortable as possible and this was an unbelievable way to treat someone!! Furthermore, it would have made a lot of sense to close the whole floor and remodel all the rooms at the same time to avoid this type of disruption to people staying in his Hotel and do the work in the daytime not at night. There never seemed to be much work going on the day time for some reason!! He did not want to hear any of that as he said it is his Hotel and he can do what he want's!!

Another example of the mindset of the people in this Hotel is... when we returned in the afternoon on the day before we left the carpet was wet from being cleaned and we could only walk on this with shoes not to mention the damp atmosphere we had to sleep in. Why they could not wait to do this when we left? We do not know, hopefully, the management did not order this to agitate us? We appreciate the fact they are making an effort to keep the Hotel clean but there needs to be a little more consideration for the paying guests! Obviously, we would NOT recommend this Hotel. There are 2 other good Hotels adjacent, we would stay there if we ever visit the area again. I have written this for the benefit of anyone considering this Hotel, go somewhere else where you may be treated with more respect! Needless to say, I will be making a formal complaint to Best Western Corporate!

When we called the hotel to change it (it wouldn't let us change it online) they did but the rate went to $149. They said the other rate was unavailable. So I decided to cancel and they said since I reserved it with the special rate - it was non-refundable. But I didn't get the special rate so I should be able to cancel. I was told the last day to cancel was May 29th, 2013... one YEAR prior to the date I actually made the reservation! No one at Best Western could even explain how that was physically possible.

After spending half a day on the phone with BW corporate and trying to speak with the hotel GM **, no one would do anything to resolve the issue. They charged my credit card for one night at $169. The really sad part is that the hotel GM, his name is **, would never speak with me or call me back. He did all his communicating with me through some girl at the front desk. To make things even worse, I spoke with 10 different people at the Best Western corporate office and they said there is nothing they can do; it is up to the hotel owner.

PLEASE make sure you NEVER stay at the Best Western in Lockhart, Texas or any other Best Western property. This is clearly a bait and switch and it is actually done through the Best Western website reservation system. All they can do is pass you around to different customer service reps at BW corporate but no one can do anything. This is a very unethical corporation based on what I am reading here and what I personally experienced.

I WILL be calling corporate headquarters regarding the actions of this man. The room was fine. When telling the front desk clerk and the manager on the next shift while I was checking out, they did absolutely NOTHING but try to comfort me like some mentally challenged person, patting me on my proverbial hand. I did NOT appreciate being treated like this by ANY of them and will never stay at this hotel again. I've stayed there a few times when in town, during my travels. NEVER again. They just lost a few hundred more dollars per month as a result of their treatment and the lack of compassion toward this customer. Until they can this manager... AVOID: BW Plus located at 6889 Sunset Strip Ave NW, North Canton, OH 44720.

My family has always stayed at Best Western but I can assure we never will again. The person on the desk at Albany told me that I had never stayed at their hotel and they have nothing to do with the other hotels in your chain. How arrogant of them. Well I will be there and I will be picky. Usually, I am not but I will be this time because of the way I was treated. If this is the way your company does business, I will never do business with you again nor will my family.

Furthermore I was told that since I did not check in with a Best Western Awards Card the discount would not apply anyway. Of course none of these conditions were shown on their advertisement for the discount rate. I subsequently called the hotel and ask to speak to the manager in charge and the same lady that checked me out said she was the manager and started to repeat all the Crap she told me before. So I called the National Best Western Customer Complaint number with my Attorney listening in. Well the guy who answered the call refused to discuss the matter further. My recommendation: NEVER CHECK INTO, MUCH LESS TRUST ANYONE ASSOCIATED WITH ANY BEST WESTERN HOTEL!

Needless to say, my stay at the Best Western in Canton Texas was not a pleasant one. When I filled out their survey, I reflected my anger of being bumped into an unsatisfactory room. They simply tried to humor me. Who are they to decide who gets bumped or not? I made my reservation 2 months in advanced. I also asked for my money back and, obviously, they declined. So I WILL NOT stay in this Best Western again...I'll drive the 150 miles home first.

Saturday night we did the same pool get together, ordered pizza and let the kids cool off and enjoy themselves. Well, 10:00pm and out comes, you guessed it! The night warden! She does the same thing, threatens us with the police. So a few of us went to my room to finish the pizza with a couple of cold ones. Now mind you we were in the room, and on occasion someone would step outside to have a cigarette. She came out of the office and threaten with the police again. We all said finally enough is enough and went to bed.

Well the police show up at my room and said the clerk had called because we were making a disturbance. He could see it was just my family in the room, and it was all quiet. The next day I checked out and paid with my credit card and left. Three days later, I see my bank statement, and the Hotel arbitrarily charged my account for $112.62 extra, which equaled another night's stay. I called the Hotel, and they sent me to the Manager's voice message. She never returned my call. I sent her 3 or 4 emails, still no reply.

Finally I sent an email to the corporate office. Well guess what? Yes still no reply even from the corporate office. Shame on them for treating good paying customers that way. Just remember Best Western is just what it sounds like, from back in the "old western days"!! They will call the Sheriff and hang you, if you try and have fun. Then they will rob your stagecoach as you are riding out of town! This is not the Hotel you ever want to stay!!

When I confronted the gentleman at the front desk he told me his gm had shagged a couple of them out sleeping around days prior. Two women staff at the desk came out and assured me they knew nothing of this. This was 3:30 in the afternoon, so a different shift perhaps they didn't, but how could you not know who your guests are. The gentleman went to the floor with us and asked the ladies to leave stating "you need to leave, our guests are complaining". One of the young women stated "we can't stay here either"? Like they had this conversation before... anyway I went down and asked for a refund and we left. In and out within an hour. The two women at the desk did call the police, because they were there when we checked out.

A day late and dollar short, this should have been addressed days or who knows months prior. Didn't feel safe here, saw no staff around other than the front desk, room smelled badly of cig smoke. It appeared that they had a gentleman who was staying there that let all his friends in and use the key card. Do not recommend you stay here. Go to the Hampton Inn up the road for the extra money.

One family requested to be transferred from room #214, 2nd floor due to a black molded spot and peeling of the ceiling in their room, as my grandson had a coughing and sneezing spell; he is only 4 years old. The family was transferred to the 5th floor, room #514, but there was still a problem with inadequate room ventilation and circulation of air. Due to my working in a hospital setting for several years, I know that when there is a high level of moisture or dampness in a building, it causes a problem such as MOLD and the indoor air quality is recognized as an important risk factor for human health.

As the coordinator for the ** family reunion, each family member who was a guest at the Best Western Hotel is requesting a full refund for being exposed this (MOLD) health hazard. We all were affected. We will be contacting The Indiana State Health Department, OSHA and the EPA to investigate the conditions of this independently owned Best Western Hotel. Not yet resolved.

We checked back when she was not at the desk (there were several male front desk people who were very kind) and were told there would be availability for the room with two doubles the next two nights and to come to the desk that afternoon. Guess who was back at the desk? She told us "No". The room was the tiniest hotel room I have ever been in and was not very nice.

I have written tons of reviews on Expedia after many, many trips and always tried to post positive things about the places we have stayed at and I am generally a "glass half full" kind of girl... but this was really bad. The room was very dated and very dark. For the same money, you would do much better to go down the street to the Hyatt or across the way to the Radisson (which features Sleep Number beds). We checked out early and paid for a different hotel. Even the Holiday Inn has better rooms - truly. I took a chance thinking this would be "quaint". My advice, don't stay here!

I have sent a copy of the cashed check, front and back, 2 times by fax. She, **, has confirmed that she has received my faxes, but keeps asking me for the same thing - a copy of the cashed check, front and back. This has been going on for over a month. The Best Western John Muir Inn located at 445 Muir Station Road Martinez, CA 94553 needs to credit my personal credit card $199.00. While the association may choose to use this establishment again to hold their association meetings, I want it clarified my personal credit card does not pay the bills for this association.

If you could help me get my money back, it would be appreciated. I have spent too much time attempting to get this rectified with no results. The office has been unprofessional and very difficult to deal with. My patience are gone... then ** calls my work office and tells the receptionist for our business that I am being unreasonable and slandering me to my co-worker. Very unprofessional. The employee I spoke to was very flippant and not helpful in any way.

Months later, on many calls that basically stated the manager wasn't in and no return calls were ever made towards our benefit, we have left numbers where we could be reached. My mate is a Los Angeles County Deputy and I am a Movie Producer and Film Editor. We are both very busy, but this has played out to be an ugly ending. Today, for the first time, I was told that our Mediator, John **, did speak with a Rhonda ** as she checked the safe and returned to say "Nope! That watch is gone." When asked where, she said, "Well when did this happen?" I do recall, but I know it's been a while. She then said it was sent to the police department to their lost and found. When asked which police department, she had no information.

When asked could she check her notes, she became defensive and stood on a 90-day policy. In lieu of this, they were not going to continue having a lost and found. She said she had never received a message, when plenty were left for the manager. Also, she stated that it was too far to remember, but she in fact did remember having the watch and speaking to Theresa ** on the matter. We had called back many times to resolve this matter and always got the runaround. Basically, what I'm saying is that seemingly nobody wants to be accountable for this expensive item.

It has more personal value than perhaps its retail value. But nevertheless, I feel really robbed on what started off as good intentions. I believe this ended up an opportunity for the manager to rid this item for her own benefit. I'd really just appreciate some clear answers. If it went to a police department, if that is your policy, can we know which one so that we can go to that station and claim our property?

What I did not know at the time was that since my room was near the exit door, a smoking can was located in that area. During the exchange, another member of the staff indicated that he smelled marijuana and made an attempt to indicate that I was responsible for that smell, which really infuriated me! I pointed this out to the Asst. Mgr. hoping the matter would be cleared. Upon my checkout on 6/5/13, the front desk clerk (Elena) went into the back to speak with the manager. I also found out that Elena went to my room to inspect it without informing me or asking me to come along.

At this time, I requested a receipt, in which Elena refused to provide, saying the manager would be in contact. When I asked to speak with the manager, I was denied. Elena's behavior became very unprofessional and I could not continue with the exchange because I had to catch my flight. Upon arriving back to my home, I went online to validate all my credit card charges and behold, the hotel added a smoking charge to my bill! In doing some online research, I have seen that this is becoming a common occurrence among Best Western hotels. I would make sure to avoid this property on my next visit to San Antonio and add it to my company's profile of establishments that do not respect their customers.

This is a blatant attempt to steal my money. I fully comprehended the non-smoking policy, and I was well aware of the fees associated with violation of this policy. Also, having worked in Property Management for several years and being a non-smoker myself, I completely understand and agree with this policy. Upon check in on 3/22/13, I checked in to the hotel directly off of a flight from Hawaii. I was only physically in the room for approximately eleven hours total before exiting the property for over 24 hours at around 11:00am on the 3/23/13. I left Portland for the night to continue my vacation and upon return around 10:30pm the following night, I noticed neither of my door keys worked.

I proceeded to the front desk, showed my identification and returned to my room to rest after a very long day. The front desk then proceeded to call my room near midnight, demanding I come down to discuss something. In all of my years of staying at hotels dispute, issue, or whatever the situation, I have never been instructed to get out of bed at midnight, put on my clothing, and engage in dialogue with the front desk clerks, not even management, to settle a matter. When I arrived at the front desk, I was greeted by a very rude and unprofessional employee that was not previously at the desk when I was there earlier, (fixing my keys that coincidentally had been deactivated). This employee proceeded to shove a paper across the desk at me instructing me to sign a $500 “smoking fee.” I immediately disputed this!

It was past midnight, I had no idea what was going on, this is the first I've ever heard of such a thing. I had not smoked in the room or even been there for 24 hours for that matter. They have no evidence irrefutable, conclusive, or otherwise that smoking occurred in the room. Furthermore, I was not provided with proof that services for a room recovery were actually completed by your hotel. In addition to this, and with regards to business practices and financial institutions, although you made a pre-compliant charge, it was not authorized or validated by me. They need my signature to validate a charge, and I need proof that a violation has or had occurred and proof that services were rendered (which was not provided.)

When I got pissed and refused to pay and called the manager out of trying to steal my money, he increased the fee from $362.68 to $500! This was unauthorized and charged solely because he didn't like what I had to say to him. I’m sorry; I do not take kindly to people trying to steal from me. The manager would not provide me with any contact information for anyone besides himself and said I had no recourse, it was his opinion that I had smoked therefore I was paying the fee. After doing some research, I found this is common practice by lesser quality hotels who are in the business of scamming their guests. Perhaps the housekeepers were expecting a tip? Or they have gotten away with this type of scam in the past and unfortunately no one disputed their shady business practices?

Whatever the case, I am in no way paying any $500 smoking fee charged to my account by the Best Western Inn at the Meadows, for the simple fact that no one smoked in the room. Each establishment is independently owned, however, Best Western Inn at the Meadows is a horrible example of what a customer service-oriented business should be. I sincerely hope my experience wasn't indicative of how you treat all of your guests. If so, I suggest Best Western Inn at the Meadows rethink their business strategy as they are in the market of treating your guests fairly, courteously, and with respect. Having worked both in the customer service industry and management, along with traveling frequently, I am still having trouble conveying to you how astounded I am by the unprofessional treatment by those working at Best Western Inn at the Meadows.

I am complaining to their corporate office. I will never stay there or at any other Best Western ever again!

When I received my December bill, I still had not received a credit for the night I was charged for, but did not stay, so I called again. I spoke with a lady again who said she was the manager. She apologized and said I would definitely receive a credit. I did not receive the credit on my January bill as promised either and I called again. The lady again, who said she was the manager, promised it would definitely be handled this time as she was very busy trying to run the Canton GA Best Western as well as the Dawson Co GA Best Western. She apologized and said she was issuing me a credit as we spoke and I would be getting a credit in 5-7 days. Well, I just received my February bill and I still have not received my credit for the day I did not use.

I suggest that no one charge a room on their credit card without receiving a receipt! I have stayed here before with no problem, but I would never stay here again. This is very unfair to me. Not only was I charged for a room I did not use (I was in my own bed at home the night I was charged for), I have had to pay credit charges on this room I did not use since October of 2012!

The problem continued. He kept trying to charge my card again and again; but with so many transactions, it was denied. He took imprint of my card and I returned to Ontario. I called when my statement came in because the bill was still on my account. I spoke with Manager Cindy and said she would look into it and call back. Her English was good when I spoke with her. The next day, the creepy, angry clerk Norman called yelling at me very unprofessionally on the phone! I told him it was never credited on my bill. He said it was there! This is not a way to run a business. He was horrible on the phone! I had to eventually call the credit card company and rectify this problem! I would recommend this hotel to no one unless you want to be humiliated and be ripped off! They do not like people from Ontario or elsewhere! Note to handicapped people: There was one spot for parking and my friend has disabled child!

The next day, I looked at my bank account and there was a charge pending for $233 for two nights. I went into the front desk, asked for a different room, and asked about the charges. A different clerk said that the charges were pending the use of incidentals so I still thought I was paying $99 a night. I stayed in a different room which was cleaner but still didn't sleep and checked out the next day. I left my phone charger in the original room and didn't notice until check out and returning home. It would have been nice if they had called the new room when they found it and I could have picked it up before I left but they didn't.

When I returned home, I called and they did indeed find my charger but of course, I'm not there. So now, I'm stuck with buying a new phone charger. When I looked at my online bank statement, there is another charge for $19 so the total charges were $255 for two nights. I called to complain and they are crediting me $40, but they said the $19 charge is not theirs - it's a bank error? It clearly says Best Western as the vendor. I would not recommend this hotel to anyone unless there is nowhere else to stay. I will not be staying there again in the future. Oh and today, they are emailing me a statement. Buyer beware. Its' not worth $109 a night, that is for sure!

The new room had mold in the shower. Since there was an F1 race, we couldn't find another hotel close to the track. I put a review on Trip Advisor to have the manager state they asked other guests on 3rd floor if they had noticed any issues. Do you really think they did that? - No way. Check out the other feedback from other guests - bugs, etc.

The breakfast was horrible, under cooked eggs that were green & greasy link sausage. The milk was a gallon just for all guests to use. How sanitary is that? Not at all. I saw people pour more milk in the glass they drank out of. Being an RN, I know that is a big no-no. You need to check this hotel out. See below the pic of the mice/donuts & the mold

I did report the smoke detector in the room was off the ceiling and sitting on the table with the battery out. Despite assurances, it was never replaced, even after I hand carried it to the maintenance man who acknowledged it was defective. A smoke detector may not seem like a pressing issue to some, but it sort of is to me even though my wife and I do not smoke. I am a firefighter in Houston and a strong advocate of working smoke detectors.

Other minor glitch was when I had to really fiddle with the hot-cold water control in the shower before I could get in. It started out way too hot. It’s hard to figure out what the comfortable setting is at first. I never availed ourselves of the TV, internet, or breakfast. I checked out the pool Saturday and it appeared a bit cloudy to me, but that may have been just me. Reservations and check-in was quick and easy and staff was very nice and courteous. I wish more attention had been paid to the smoke detector though.

I think John Jones does an excellent job trying to keep the place under the best control. But if you will look at the past few months in regards to the employees not staying long, it should say something about the staff. I believe they are racist against white people too since the entire faculty is Hispanic, and the way they treat white girls. Like I said John Jones is a great owner and they have a great maintenance man, Armondo. But in my personal opinion, they need to clean house as far as the supervisor, Ronnie (Veronica **), night shift staff Valerie, who is Ronnie's sister, and the breakfast cook during the week, Anita). Thank you and I will never stay at Best Western in Sonora.

Based on the other things I found unsavory in the room, I didn't trust the cleanliness enough to sleep between the sheets so I stayed on top of the comforter. The next morning, I waited for over five minutes for the desk clerk to come out to the front desk. Another couple was already there, so they'd waited even longer. The desk clerk's only question to me was if I wanted to keep the charge on the credit card I'd had run when I arrived. She didn't ask anything else about my stay and when she went back to the office away from the front desk, she told someone, "Sorry. I had to do that."

Two of my friends were also staying in this hotel. I'm asking them to give feedback as well, but don't know if they will. They were there three nights and had trouble getting towels, problems with the air conditioning, etc. Each time they phoned the desk, they were told someone would get back to them but my friends had to call repeatedly to get any response. Finally when my friends checked out, the same clerk claimed that my friend had not paid for both of his rooms. He'd booked through a third party site and despite having a receipt, she insisted he stilled owed Best Western. He told her that he'd paid the full amount due so the hotel would have to sort that out with the third party. The clerk was argumentative and finally she said, "I don't know why you're being like this!" even though my friend, who happens to be a Roman Catholic bishop, never raised his voice.

Clearly, none of us were happy with any aspect of this visit. Not only will we not return to that location, but we will make sure our colleagues stay elsewhere too. This location needs a lot of sprucing up physically. The staff needs better training and the management needs to be held accountable for such a poor showing all around.

All we got from Mukesh **, the general manager there, was a response to my survey that they were very sorry that they didn't live up to our expectations and would we give them another chance and stay with them again. Excuse me? I wouldn't stay at another Best Western on a bet. They got your money and they don't give a crap whether you stay with them or not. It is a numbers game. But if we can get the information out to people, then maybe they will take notice. I am writing a review everywhere I can. I also took pictures of the black mold on the ceiling in my sister’s room. I am thinking about calling the health department in that county and letting them know about it.

I left work at 4:30PM on Friday, August 17, 2012 to discover a voicemail message from Erica at the Best Western Lighthouse Suites. Apparently, they had tried to run my credit card and of course, it was declined. I advised Erica that when I spoke with Rachel on July 30, 2012, she assured me that my card would not be charged and it was just used to guarantee the room. Erica advised me that Rachel is just a trainee and therefore they are not responsible for what she said. Erica then told me that if I wanted to pay by cash, I would need a $150 credit card payment to reserve the room. I had just received my paycheck, so I advised Erica that I would go to the bank and call back with my debit card.

I then drove to the bank and deposited my paycheck. Per my bank's policy, $200 is immediately available and the remaining deposit becomes available at midnight. I then called the Best Western Lighthouse Suites back. This time, I spoke with Janae. She advised me that Erica had given me incorrect information and that if I wanted to pay by cash, I would need to guarantee my full hotel balance ($445.18) as well as a $150 deposit. Unfortunately, I did not have $595.18 available. When I tried to explain what I had been told by the first agent Rachel and the second agent Erica, Janae did not seem to care. Actually, she was just plain rude. I asked to speak with a manager and she transferred me to Ken.

I informed the manager Ken what agent Rachel had first told me and what agent Erica told me later. Ken did not seem to care that two members of his staff had given me incorrect information and did nothing to rectify the situation. In fact, he informed me that if I didn't guarantee my room with a credit card by 6:00PM, I would forfeit my reservation. It was 5:45PM and quite frankly, I was unsure of what to do. I hung up the phone and immediately contacted my bank's customer service number. I requested that they make some funds available but was informed that needed to be done at branch level. Unfortunately, the branches were closed for the weekend.

I then called my mother and asked her if I could use her credit card to guarantee my room. My mother provided me with her credit card number and I immediately called Ken back. I advised him that I was giving him my mother's credit card and I did not want it to be charged. I advised him that my funds would be available at midnight. Ken told me that was fine and my mother's card was just to guarantee the room. I then advised him that we were leaving from the Seattle area and that the drive to Ocean Shores was about four hours. I then proceeded to drive four hours with my four year old and seven year old sons.

We arrived at the Best Western Lighthouse Suites shortly after 10:00PM. Agents Rachel and Janae were both working at the front desk. When we tried to check in, Janae asked for my credit card. I informed her that I spoke with Ken and that my funds would not be available until midnight. She told me that she had to charge a card, so I advised her to charge my mother's card which they had used to reserve the room (I would just pay my mother back). Janae stated she couldn't charge the card since I didn't have it on my person. She then proceeded to call Ken, the manager, at home and placed me on the phone with him.

Ken, the manager, informed me that I told him that I would be checking in after midnight. I specifically had advised him at 6:00PM that I would be there in four hours. Ken informed me that without a credit card, I could not check in. I advised him to use my mother's card and he claimed that he could not do that because what if I stole it (suddenly, I am a thief too). I informed him that my funds would not be available until midnight and that he could charge my card then. Ken advised me that he would not let me check in and that I could wait in the lobby until midnight. By then it was 10:30PM and my two young sons needed to go to sleep. I then asked Ken for his manager's name and requested that he contact me on Monday, August 20, 2012.

When I asked Ken if he was ready for my phone number, he shouted at me, "No, I'm not ready. I'm standing here in my underwear." I was appalled. I didn't call Ken, his employee Janae did. Then Ken proceeded to hang up on me. Once again, I contacted my bank to see if they could release the funds. They did offer to speak with Janae to verify the fund and provide her with an authorization number, but she refused. I then went down the road to the Shiloh Inn. Unfortunately, they did not have any vacancies, but they offered to allow us to hang out in their hospitality room until midnight. They even gave my sons some milk and cookies. Finally, some hospitality and good old fashioned customer service!

I then went to the next hotel, the Quality Inn, who called around and found me a vacancy in Aberdeen, Washington (about 20 minutes away). About this time, I noticed a vacancy sign at The Sands Motel next door. I went in and explained my situation to agent Sabrina. I contacted my bank again and Sabrina verified funds and received an authorization number. She also felt so bad for how the Best Western Lighthouse Suites had treated us, she gave us a one bedroom suite at standard room price (which was significantly cheaper than the Best Western). We checked in to our room at approximately 11:00PM and I immediately contacted the Best Western Lighthouse Suites.

This time, I spoke with agent Jacob and I informed him that we were allowed to check in at another hotel and I would be forfeiting my reservation. I then confirmed again that my mother's credit card would not be charged. I was advised that it wouldn't. Also, as a side note, at 12:05AM, I received a text message from Sabrina the agent at The Sands Motel that my debit card had successfully been charged. Thankfully, my sons and I were able to salvage our vacation!

On Monday, August 20, 2012, I called the Best Western and spoke with agent Rachel (the supposed trainee) and requested to speak with Jim ** (Ken, the manager's supervisor). Rachel took down my name and number and assured me that Jim would call me back. He didn't. I tried to reach Jim ** again on Tuesday, August 21, 2012, and received agent Rachel again. This time she advised me that Jim ** was not available. I asked for his contact information and she informed me that she was not allowed to give out that information. Now to add insult to injury, I found out that on Thursday, August 23, 2012, my mother received a $100 charge from the Best Western.

I contacted the Best Western Lighthouse Suites at approximately 6:30PM and spoke with the assistant manager Carla. She advised me that my mother's card had been charged because I was a no-show. I then re-explained this entire story to Carla, the assistant manager, wanting to know why they couldn't charge my mother's card at check-in because I didn't have the card on me, but they were going to charge it now. Carla advised me that she would have to speak with the manager Ken and told me that she would call me back on Friday, August 24, 2012. She asked me when a good time to call would be and I informed her that I get off of work at 4:00PM and any time after that would be fine.

I proceeded to contact the Best Western at approximately 5:00PM on Friday, August 24, 2012, and was advised that Carla would call me back. Carla called me back shortly before 6:00PM and advised me that per Ken, the manager, they would not waive the $100 charge. I informed Rachel that I advised my parents to contact their credit card company and dispute the charges. I was told by several employees, including the manager, that my parents' card would not be charged. I am absolutely horrified at how I was treated by the Best Western staff. Each employee told me something different and all the information I received was false.

I have already notified the Chamber of Commerce, the Better Business Bureau and Trip Advisor of this situation. I have also drafted a letter to the Best Western corporate offices. I want my mother's $100 credit card charge removed immediately. I am a single mother struggling to make ends meet and quite frankly, I don't travel a lot so my saying that I will never stay at a Best Western again probably doesn't mean much to you or affect your bottom line. But I promise you, after how I have been treated, I will never set forth in a Best Western (or as my older son has named it, The Worst Western) again. I will also make sure that all of my friends, family, co-workers and Facebook contacts are advised of how my family was treated as well.

No one in my party smokes, and at no time did any other guest nor did the staff complained/confront me during our stay pursuant to an odor of smoke or any suspected violation of their non-smoking policy. Indeed, I had no knowledge whatsoever of this alleged violation until I returned home and checked my account balance the following day.

I'm a Navy veteran of the submarine service with several service-connected disabilities. When I was on active duty, I lost my medical qualification to be in the submarine service for having an asthma attack while underway on patrol. When I brought these facts to the attention of the Managing Director Delaine, she stated that they had photographic evidence that we had been smoking in the room. When I challenged the credibility of any photo or any other evidence she might have, she offered to email the photos to me for my review. When I received them, the photos were of very extremely poor quality and there was no evidence of either when or where the photos were taken. So they provided no evidence whatsoever that any smoking had occurred in my rooms during my stay.

I have continued to challenge this transaction with Ms. Delaine to no avail; she refused to either acknowledge her error or the fact that she has no evidence to back up her decision. Subsequently, I feel I have no choice but to conclude that the actions of Delaine and others - Best Western International, Inc., Best Western Plus-Inn & Suites Market Square, and its owner, Market Square Hospitality, LLC - are engaging in an intentional, ongoing pattern and practice of using their non-smoking policy to generate cleaning fees that they are not entitled to and then subsequently placing unauthorized charges on unsuspecting victim's credit cards like myself after they have checked out and left the hotel.

I contend that their ongoing behavior constitutes a prima facie case for: false advertising, theft by deception, consumer fraud, mail fraud, wire fraud, credit card fraud, and identity theft. Thank you.

As of now, I will never stay at one again. Also, I will discourage anyone from staying at a Best western. This was a mistake. This was not deliberately done. I have never broken hotel rules before. I will be placing very poor reviews on every site that posts reviews. I spend a lot of time on the road and know lots of other people that do too. Right now, I know of 20 occupied rooms with you with friends of mine (who I got to stay at Best Western) who I will be contacting. Convincing them to go to different hotel will be easy.

My complaint is about the price of the rooms. We paid $272.81 for one room, 2 days; and $242.31 for the other. I feel we are owed a refund; this was very unfair. I have never in my life stayed in a place that was so dirty and very uncomfortable. Someone ought to do something regarding this situation. If this Best Western is independently owned, maybe the boss ought to go undercover and stay in one of his/her rooms for the night. Bathrooms were so small... This motel was located at 16102 Theme Park Way, Doswell, Va., 23047. I will never stay at one of these places again. I would like a response and refund due to the experiences we had there. I am and have been very upset since we returned from our vacation. Dates we stayed: July 26 and 27. Receipt. No. **

On Monday, I called again 3 times leaving 2 messages with each call and still no return phone call was made. While waiting for return phone call, guests for the wedding began booking rooms at the Hilton. On Tuesday morning, I spoke directly to the Hotel Manager, and she said "Give me an hour, and I'll see what I can do." It is now Wednesday and I still have no response from the Best Western. I now have parties planned, money spent, months of preparation completed, but all the guests are at the Hampton.

Approximately 10 minutes later, the pool/maintenance man arrived and sprinkled down a carpet powder. He said to let it sit for about 20 minutes, and he would be back to vacuum it up. The powder was vacuumed up and within 10 minutes, I discovered another flea on my left leg. I inquired with the front desk to move our room. The clerk advised me there were no other rooms in the motel, due to the Cumberland Valley Volunteer Fireman's Convention.

I spoke with the manager who said that he would bring up a can of spray. The manager did so within approximately another 10 minutes. He instructed me to spray it on the floor and it would take care of the fleas. Knowing I was stuck in the room or would have to leave the convention, I sprayed the room as instructed by the manager and within 20 minutes, my wife and I had sore throats and headaches. I trusted the manager's instruction, but when I read the warnings, it said to vacate the area after spraying as it could cause shortness of breath.

I couldn't sleep all night. Every time I had an itch, I would turn on the light, waking my wife to see if it was a flea biting me. When we checked out the following morning, I was credited $22.00. I feel that due to my inconvenience, I should be compensated in some other way. I am going to let the convention know about my situation and I'm hoping they elect not to use the Best Western Berkeley Springs again.

At midnight of July 20-21, I planned to accept the invitation of my friend in Nancy. Since I was still afraid about the answer of 1st receptionist, I went to the reception and inquired about whether I could cancel the next 2 nights stay. The second receptionist told me not to worry about it, and I can cancel it without any cost but it should be done on the next morning. Based on the answers of the first and second receptionists, I finally made my decision to check out July 21.

When I checked out on the morning of July 21, the 3rd receptionist told me he was not entitled to refund payment to a credit card, and only the manager can do it next Monday who is not on duty during the weekend. The refund information on the check-out confirmation was also “170€” and the answer from him was also “Don’t worry, and my cancellation is without any fee.” During a later call, he also asked me to cancel the online booking for the next 2 nights stay on the Booking.com, and I just need to give the manager a ring to check the refund after 11am of next Monday.

After 11am of July 23, I made several calls to check with my refund. The managers were always not available with different excuses. Several emails were not responded until July 25. The manager ** informed they will strictly follow the cancellation policies and can’t proceed of my refund. ** just passed the buck to me according the so-called cancellation policies (I was not informed any other policies during my check-in and inquiry), without considering that “If the 3 receptionists did not successively inform me I could cancel the next 2 nights stay on July 21 and without any fee, I would not cancel the next 2 nights”. I hope.

With no place to go and 2 children to find a bed for we accepted. After waiting for the hotel to return our personal belongings, we decided to go down and retrieve them ourselves. They took my husband to the breakfast room where our things were "stored." Upon going through our items, I was appalled to see my silk dress in a recycle bin with shampoo and toiletries. Everything was tossed as though we were non-paying customers! Why didn't they call us?

We had our phones! Our phones #'s were on all suitcases. They had our credit card number to charge us for the room! They were not sold out - they could have accommodated the new customers in another suite and had many happy clients - instead of humiliating us! They offered no apologies (except for the girl, Jessica, trying to accommodate us). The manager walked right by swiftly to avoid confrontation! Very poor customer service. This did not need to happen and I will never pay to stay in this hotel chain again!

At ten after eleven, I went to the front desk to bring up the matter about the phone calls and the cleaning lady. The manager (Shellie **) rudely told me it was her who was knocking and calling. When I asked her why she was doing this before eleven, all she could come back at me is why didn't I answer the phone. For starters, why should I answer the phone at 10:30 when we were trying to get ready? And secondly, what happened to customer service? The wife and I travel in that area a lot and so do a lot of our friends which we will be sharing our experience with all of them. This is by far one of the worst experiences I have ever had in one of your hotel chains and I will be hard pressed to go back to one of your hotels.

Meantime, we waited while my kids wanted to go to the pool. After a while, 2 guys came in to vacuum. I showed them the problem and they left to come back to get cleaning supplies. After they left, we used the toilet. We found out it overflows! Luckily, we did not have stools overflowing. I called again to get someone to fix this. All we got was a plunger. The overflow went to the carpeted area. I wonder how long this has been a problem and whether or not the carpet is safe to step on barefoot. At the pool, there were many kids. The water was okay and so was the temperature. My kids enjoyed this so much we did this again the next day.

The second day pool experience was worse as this time, the pool was really crowded. I found out that the pool is also open to the public if they pay for the use and get a wrist band. However, there was no attendant. We stayed close to our children to keep them safe as there were a few bully kids around. That evening, my kids washed up and their hair was so sticky, it will not clean off. Not sure what was in the pool. Needless to say, we did not use the pool again.

The staff seemed to be friendly but they were so understaffed. Our room was never cleaned for the duration of our stay, and I wonder if this room was not functional as the cleaners did not even touch it the next day. The exterior door has no key access, meaning, anyone can just get into the hotel. I think this is unsafe (in every hotel I had stayed for the past many years outdoor key access is observed). For $142 a night (this includes tax), this hotel is a big rip off.

I can understand Best Western demanding a higher price for a captive market, but this is outrageous! It is unsafe, the rooms are dirty, the basic comfort for a hotel is non-existent (the toilet overflows several times and we ended up using the public toilet by the lobby for necessities). It does not even come with coffee in the lobby, let alone cleaning of the room.

When I explained the problem with the room after our first night, the hotel staff was courteous but there was nothing she could do. There was not even an apology or an offer to get us another room. Like I said, they were fully booked! I did sense that she is used to having guests tell her that there is a problem. I can see that the staff does what they can and try to be as efficient as possible. But there is not much they can do when they are shorthanded.

This problem goes beyond Best Western management. I don't know what it takes to get a license to operate a hotel. I would assume that basic travelers' necessities are met, like having a functioning toilet, sanitized quarters, safe environment, etc. If Best Western is getting extra income for the use of their pool by opening this to the public, I would assume that it would hire a life guard (all the rec centers I've been to that are opened to the public has a life guard available). Several doors from the parking lot are wide open to anyone to come in. It does not require the use of an access key. Is this not a safety issue?

One can understand that Mandan is a small community and a hotel operator like Best Western can grace this community. However, it is such a shame that Best Western abuse their presence by providing a less experience than a motel, and charging in excess of $142 a night! We will avoid staying at any Best Western unless we had to and we can find good reviews of the place (I remember staying in this same place 4 years ago and it was much better).

I went to room and was musty, mildew smelling, decided to open sofa bed and there were dead bugs underneath the mattress, and dust all over the lamp base furniture. Then, I went to my mom's room next door and she had all candy wrappers and other garbage behind her pull out sofa bed, and her room also smelled. It was time to leave once I found the dead bugs under the mattress. It left me wondering where are the live ones (bugs) and when was the last time they properly cleaned this room.

The rooms were on the first floor, a couple of rooms down from the lobby area. When we complained and pointed out their errors, they did offer for us to see other rooms but we refused to take any chances, because we could only imagine what else we would find if these were supposed to be the best ones by the front lobby. Very disappointing and I am upset because now we had to try to find a new hotel in a state we have never been before, with time constraints and also during busy graduation time, with a handicapped grandmother, and exhausted from just driving 8 1/2 hours from New Jersey.

It was upsetting that these rooms turned out that way. I thought Best Western/AAA had a good reputation like the one we went to in Miami, Florida. That is why we booked this stay in Raleigh, NC at a Best Western. They said they will not charge us, we will see. I see payment is still pending on my credit card since last Friday and it is now Wednesday.

I called the bank the next day to make sure. There were 7 charges pending on our account. I called back to Best Western and told them the bank said they had to fax a letter over for each charge before they could be taken off. They lied to my husband! They said they would do that. I called the bank back. They said the numbers did not match all transactions and another correct letter would have to be sent. I called Best Western back with the details that the bank needed. This went on every day for a week. I called the bank and Best Western. Best Western said it was taken care of.

They lied to me! My husband checked out a week later and 4 of the charges went through and came out of our account and if that wasn't bad enough, someone from Best Western put another charge through 2 days after he checked out. We are still trying to get this straightened out with no cooperation from Best Western. It has been a nightmare!

I placed my things in the room and then went to go the hotel restaurant which I had been told was open until midnight. The clerks at the front desk said that the restaurant was closed even though it was only 10 pm because they were at capacity and couldn't serve any more people. I asked about ordering room service then and they said that option was closed as well. I did manage to get into the restaurant as someone else was leaving but it took over an hour to even be addressed. I say it was getting to be towards midnight and had to go up to a wait staff and tell them I wanted to order something.

Anyway, after having something to eat, I went back up to my room and was still unable to get in. By now, there was a new desk clerk and I asked to have new keys. I was given new keys but these again did not work. I again went down to the desk clerk and ask that he use a master key to get into my room so that I could get my things and go to another room. The desk clerk was unable to enter the room either. I asked if he could call maintenance and he stated he didn't know where they were and that he couldn't reach them; however, they may come by the place at some point during the night.

I asked the desk clerk if he could call his manager and he stated he was the manager for the night and that there was no way he could reach his supervisor. He was unhelpful and became rude when I demanded he get in contact with someone who could help me out when he so far couldn't. I then called 911 because I felt this clerk was not taking my situation seriously and seemed to be amused that I was stuck outside my room. The police arrived and I explained to them what was going on. Meanwhile, the clerk had disappeared, I guess, to make a serious effort to open my door because when he came back, he said the door was now open. The police asked if I intended to go to my room and not cause any trouble and I told them that was all I'd ever wanted to do that night. I returned to the room which was now open. Since I wasn't planning to leave again for the night, I decided against changing rooms and I didn't want any more interactions with the desk clerk.

I was quite dissatisfied with my stay at this Best Western as I was there on an emergency basis and I thought the treatment by the staff was rude. I had higher expectations from a Best Western and definitely would reconsider any future plans to vacation with this chain. I asked the clerk for my money back for the night ($80) but he said that since I booked it through a third party, there was nothing he could do. So I'm just out that cash and would like it refunded since my experience at this Best Western was so traumatic. Thank you.

Poor management because the people in front of us checking in were about to pull the hair out because the bed was not made in their room. At 5:15PM? Why? Also, we stayed here a week before, May 17th at 12:15AM and the room that my son-in-law was given, someone was sleeping in the bed. Then, the next room they were given had a "do not disturb" sign on it. Two people running two or more businesses is easy to place the blame on the other person. Bad, bad management. I was told the manager would call, but I'm still waiting.

I called back and the manager stated she did not know where it was. I stated that the desk person had seen it yesterday in Lost and Found. She said she would check it out, and call me back soon. I kept calling because she has not called me back. "The manager was on the phone, she went to the bank," there were many excuses as to why she would not talk to me. But the desk person stated that she was watching the security videos to see who took it out of the Lost and Found. She knew that it was there the day before. I also have written down all the names of the people and times I called and talked to.

Finally at around 3 o'clock, the manager talked to me and stated she had two more housekeeping personnel to talk to and to please call her back at 9:30 the next day, which is now Friday! When I called, the desk person stated the computer was returned and it was there. The manager was not available to talk to me again. I drove for 4 hours one way to pick it up. Someone had accessed the computer and played with it. I checked before leaving the hotel. I feel they knew all along who had the computer and I feel this person needs to be arrested for theft. Also, the employees to be upfront with consumers and say that a staff had taken from Lost and Found instead of that the cleaning personnel removed it from Lost and Found. Also, if someone would have opened the zipper pocket on the side of the bag, my name and phone number was there. A phone call stating it was there would have been nice.

If you can open the computer and play with it, then why not look through the bag and see if there was a name and number. I am happy to say that I got my computer back after an 8-hour round trip and not even a sorry. I am very disappointed in your staff and maybe you need to do background checks. Also, this employee needs to be fired and arrested. I feel there was a cover-up by the manager and that she knew all along who had it and was giving them time to return it. I will be spreading the word to all my friends and relatives and also a posting on their website about this incident. This is sad! I am also sorry that I had to do this but an apology from your staff would have been nice.

My friend promptly went to the front desk on the next day (May 15, 2012) to acquire the articles we had left! I received an email from them informing me that there were two shirts they retrieved, was that correct? No, it was not! There were at least 6, three of which I had just bought for my fiance and two of them had never been worn. I am upset because of our negligence on double checking the room and because I called four hours later, the clothes were gone. I would have understood them being gone had it been a day or two, but four hours? That tells me this hotel has dishonest housekeeping service and therefore I am very displeased.

During our debate about our situation, several guests had arrived looking for a room. The rate offered them was double what we had paid in advance from Travelocity. To me, it appears they were only using the trailer as excuse for us to leave so they could rebook rooms at double our rate. We did relocate trailer to another site and got a refund for one room. We noticed the manager, the maintenance man and desk clerk had their cars parked in the guest parking lot the entire 3 days we were there. I then wonder, were they more concerned about the employees having to park on the street instead of the guest lot? I have pictures of employees' cars parked in lot as well as open spaces in lot. I also have proof on my cell phone where I did call direct to Best Western, St Charles Ave.

Do not book through 3rd party. Do not stay at Best Western.

Now today, they did take off the first one $54.58, but the one for $53.58 is still not back in my account. My husband changed motels after the first one and he said he likes Best Westerns, but he won't be staying there anymore. He will let his company know. Of course, anyone he talks to. By the way, I have still not talked to the manager who was supposed to call me back. There are a lot of drivers from his company that stay at Best Westerns all over the country. I would think that you would have better customer service.

Later that night, I wanted to order room service and once again, I called and called numerous times to room service and the front desk and no one answered! I sent my son to order and no one would help him. Finally, I got someone on the phone and placed my order. The food came and it was burnt! I couldn't believe it could get worse! Well, the next morning, we went to go and eat at the onsite restaurant. There was one woman working and we stood and waited. She looked at us about three times and never said a word, so we just took our business elsewhere! There were a few other things like the majority of the vending machines did not work. The hotel grounds looked unkempt and had caution tape in a few areas for maintenance and it was unsightly.

Also, the noise was horrible. I overheard another customer complaining about it too! I could have lived with the grounds being unkempt and the noise, but the rest of the issues were too much. I was on vacation with my young son and I had to go out and buy Lysol to spray in the bathroom and sanitize it myself! That is not something I should have to do at a hotel! When I complained, the manager said they would give me 30% off one night if I book with her directly for that hotel location! I thought that was a slap in the face and after staying for 2 nights, I at least felt I deserved one complimentary room at another Best Western! I think that the good Best Western reputation is tarnished by this location.

I asked her to send me written confirmation and I made her take my email. She said she would send me a written confirmation. I did not get a written confirmation as promised. I called the next day and talked to Tabitha. Tabitha said they had no record of my email address and that rooms 473 and 377 were not on the same floor. She told me the one room was only a hide-a-bed. My rooms were all wrong. She apologized. By then, all that was left were rooms with king beds. I told Tabitha I wanted to talk to the manager. She said the manager wasn't it. No one would be in until tomorrow. I told her I wanted her manager to call me in the morning. Tabitha said she herself would be in at 9:00 and would explain the problem to Michelle (the manager) who would call me tomorrow morning for sure.

You guessed it. No one called. I called back shortly after noon. Tabitha didn't even come in that day. Samantha answered and wanted to know what the problem was before letting me talk to Michelle. Finally, she put me through to her, but I got a full mailbox and couldn't even leave a message. I called back and talked to Samantha again. I told her the situation and said I wanted her to directly tell Michelle to call me. I waited and waited. No call. I called back again about 3:30. Same deal. Person wanted to know what I wanted before attempting to put me through to Michelle. When they did, I got a full mail box again. I called again and demanded to know corporate’s complaint number. I did not get it. Instead, I got put on hold and then told there was no such number. Miraculously, Michelle was suddenly not busy and I was told that Michelle would now take my call but wanted to know all the particulars first. I said "no". I wanted to talk to her directly. I got hung up on. These people area a bunch of idiots! I'm livid. How do I get to talk to someone in customer service at corporate?

When we arrived and checked in, we were one less person, so instead of five people, we had four. We were told that paying in cash would require a fifty-dollar deposit and our fee was still $174.00 for four people instead of five. The price was adjusted to show that we paid for four people instead of five, but the total was still $174.00. It was explained that taxes and fees brought this price to that total. At the time of check out, we handed our keys in and was walking out the door when we were called back to the counter and was told that we still owed for another person.

When asked why, it was explained that the room rate was for two people and we had four. We explained that we paid for four people the night before and showed our receipt. The customer service representative said she had a note that we still owed for another person. Even trying to explain that we already paid for the four people we still had to pay for a fifth. I will not be staying at the Best Western anymore and will indeed do everything in my power not to stay at another Best Western at all.

In the last twelve months, I have traveled by vehicle over 7,000 miles, typically stopping every 400 to 500 miles for 1-4 nights. My children and I annually travel or road trip averaging similar distances. Since approximately 2008, I have utilized Hotwire.com for the majority of my lodging needs. For the most part, their representation of the rooms I have booked has always been approximately 99% accurate. On Monday, 26 March 12, my two boys and I arrived at the above address, after close to 8 hours in the car. Driving up, this facility looked no different than an Econo Lodge. A little frightened, we drove to the front door. This scene was much more appealing.

The pictures located in the link above of the lobby and sitting area do share a resemblance. Of course the pictures do make the area appear much larger by comparison. We were checked in by a manager named **, who was standing behind the desk, appearing to be smoking a cigarette. Upon close observation, this was one of those electronic cigarettes, however still equally unprofessional. During my entire check in process, he did not let go of this cigarette at all. This facility would do well if this manager no longer represented this company. I have never had staff treat me as condescending and disrespectful as he treated me.

My youngest son is on medication that is administered by injection that requires refrigeration. He has a defect in his pituitary gland, located in his brain that does not allow his body and organs to properly grow. He is required to be on this medication, likely for the rest of his life. This medication typically runs approximately $3000 to $5000 a month. In all of our traveling since he began this medication (August 2010), we have always had a refrigerator provided to the room upon presenting his prescription at no additional charge. When we first traveled shortly after beginning this medicinal regiment, we were informed by several different hotels that it would be illegal for them to charge me for use of a refrigerator when it is medically required.

I was given similar information by our doctor as well as several of our support groups. ** stated that he have never heard of this and told me that consuming the use of a refrigerator will have a charge. That it did not matter if I were consuming it for the necessity of food and beverages or medical necessity. I asked to speak to a supervisor. He informed me that he was it, that there is no one I may talk to. I told him that unless he was the owner, that I would like to talk to his supervisor. He replied that he refuses to bother them on their off time regarding this matter and that if I want to, I can utilize the staff refrigerator in the office or I will have to pay for the use of one if available in my room. I asked for a phone number so I can contact them.

** finally stated he would call and entered the office behind the front desk. I stated I would like to speak with them. He returned later, and stated that he phoned his supervisor and the result was the same. I have no proof of whether or not this is true, I did not see him on the phone. My opinion is that he did not call anyone. I paid for the refrigerator, because as I said, this medication costs typically $3000-$5000 a month and I did not want to risk leaving it in the staff refrigerator and it did in fact require refrigeration.

** had already taken my credit card for incidentals. He began demanding my card once again, claiming that he needed to re-enter my information for this rental. I did not understand why, when he already swiped my card. This concerns me. He stated if I do not provide him with that card again, he will have to write my information out on paper to re-enter on a different screen. Once again, this does not make sense. My credit card information was placed in the system for incidentals, is the use of a refrigerator an incidental? I am pretty sure it is, so why did he really need my card a second time?

This check in process had taken close to 30 minutes. I was ready to leave and take my business elsewhere. ** laughed at me and told me that that is fine with him, stating that regardless if I stay or left, that he would still win because they have my money either way. I paid for 4 nights. As I mentioned above, I have been using Hotwire.com since 2008, this is the first time I have ever had an issue with any of the hotels I have stayed at, or the complete and utter disrespect by a hotel staff member.

So irritated at this treatment, I continued checking in, informing ** that I will be writing this letter, not only to Hotwire,com, also to Best Western corporate offices as well as to my support group of other families dealing with similar issues as my son does. As we were leaving the front desk, he continued on and on about how he won, laughing at us as we made our way to the elevator. We could still hear him laughing as we entered the elevator. So, we entered our room. This is where in the pictures, in which the comparisons did not exactly agree.

Wall paper was bulging and seams were separating, ripping near the AC unit. The television had holes in it where buttons should be and only 2 of the 6 dresser drawers were able to open. I have stayed in 1 to 2-star hotels that were better maintained. The room was labeled a non-smoking room. Aside from the fact that there was a sign stating this, as well as no ashtrays in the rooms, the room still had a stale smoke smell lingering. I mentioned this to the women working the desk on the morning of 27 March 12. They told me that they will have someone look at the dresser and the TV. As far as I can tell, no one did.

On 27 March 12, we decided to partake in the free continental breakfast. The food was old and stale. What was unprofessional was sitting next to the coffee bar was a tip jar. For what, I did not understand. The woman that was replenishing the food was doing just that. She was not serving us, she was not clearing our tables. She just made certain that the small area was clean. She was just doing her job. There is no way she could have been quantified as a server and thus paid server rates that required a tip to make up the difference. In all the hotels we have stated in over the years, this is the first time I have ever seen a tip jar in the breakfast area.

We went out and about the rest of the day, returning approximately 7pm that evening. ** was on duty again. We picked up Pizza Hut to bring back to the room with us for dinner. My son went downstairs to request a few paper plates, remembering that there were some in the breakfast area that morning. My son was told that the plates were not available and that this Manager had no idea where any would be. They had them available for the free breakfast. We stayed that night, and checked out immediately the next morning, cutting our trip down by two full days. This was the worst hotel I have stayed at.

As we checked out, I requested a receipt. Considering that this hotel did in fact charge me for use of a refrigerator I should have a receipt of this. They told me that they do not give receipts to people who make arrangements through third party sites. I mentioned that they did charge me for the fridge for my son’s medicine and therefore should have a receipt of this charge. The woman working on the morning of 28 March 12 told me that there was nothing on my room for any charges, telling me that they do not charge for refrigerators when needed for medicinal reasons.

That concerned me even more. Why did ** need my credit card, not only once, but twice, making a fuss out of this refrigerator rental charges? I am looking at my credit card receipt and there is in fact a charge for $10 for renting this refrigerator. So, which one is it? Is there a charge, or is there not a charge? As of today, 31 March 12, that charge is still there. I found this hotel experience to be one of the worst, and this facility would do well if they relieved ** of his position.

We left the room at 11:55 and out of hotel by noon. In checking my account, I noticed a charge of $100. I called and was informed that it was for damages. According to them, there was a towel stuck in the toilet and the toilet overflowed. I then went to the hotel and talked with the manager. I informed her that we didn't do it and she proceeded to tell me that we checked out at 1:45PM. I told her that she was wrong and that obviously it had to be a staff, that we checked out at noon. We didn't have to check out, it was paid on Priceline. She stated to me that she didn't appreciate me accusing her staff and I told her that I was 17 years law enforcement retired and didn't appreciate her accusing me and charging me $100. She never even asked me to see the damages.

After going back and forth and after my request to call the police so I could file a report, she decided to refund my money. I am sure that they have done this to others and gotten away with it, and this is where I have a problem. I am not going to mention that I am a black male and my partner was a white female. The staff who was at my door or doing the rooms was a black female. There is something wrong here if they are allowed to do this to consumers and get away with it.

I had to go up to my room and find my paperwork stating the correct check out date and bring it back down to the desk. The guy just looked at it and said okay...no sorry for the inconvenience or anything. I got back to my room to notice that nobody bothered cleaning my room or giving me fresh towels. The next day after checking out, I asked for the manager. He was just as rude as the guy the night before and said, “Well you signed a paper when you checked in and it had the date of check out on it.” Horrible customer service. I will never go back to this hotel nor will I recommend anyone.

I asked him to speak to a manager. He refused to help, so I found a number and called a manager myself. She said it was late and she couldn't do anything and said speak to her in the morning, which I did. I felt she really didn't listen or care. I feel customer service is very poor there. I work for a large bank and I always listen to my customer’s concerns. The night clerk was named Michael. I feel he could possible have PTSD the way he reacted. He could have said he was sorry about the parking situation. The manager was no help either.

I asked, since the arrangements were not what I had paid for online, if he would reimburse me for the room and not charge me the $25.00 for not giving a 24-hour notice of not taking the room. He said no. I called the Best Western home office. They agreed that they would not honor their advertisement by third parties on the internet due to them not keeping the information updated. My question is, if Best Western doesn't stand behind advertisements they put in place for Best Western, then who does? They receive the money that comes from the advertising they have put in place. If the online site does not represent Best Western correctly (and they are aware of it because the clerk at the hotel said that it had been an ongoing problem with the online advertising sites not keeping the information updated), then why are they advertising through the online sites? Also, if they are not responsible for advertisements bearing their business name (in this case, Best Western) then who is?

We originally had reservations for 3 days as we were attending a function in the area. We checked out early the next morning and I voiced my concerns to the desk clerk who was very polite and apologized for the inconvenience and said we should have complained when we checked in and they would have given us a better room. If a better room was available, we should have been given the room in the first place. Rest assured we will not stay at any Best Western Hotel ever again. We have some points, feel free to give them to some of your customers. Also remove my name from your business.

Grand total with all charges $545.17

I found a better motel for $49. They have a tiny parking space, a cold pool, and serve sour milk. The guests are noisy, the chairs in the room are bad, and they have a short breakfast menu.

Terms of the guarantee state: "must be for the same hotel, dates, length of stay, currency, number of guests, and similar room type." Best Western considers a smoking room and a non-smoking room to be similar room types. I feel that this is false advertising and that Best Western should discontinue the low-rate guarantee, if Best Western does not intend to follow the policy.

If this hotel is having problems with people coming in off the streets, they should have a security guard. I also felt that it was rude for the GM, Brett ***, to come to our room to speak with us and not invite us to his office. My mom and I always stay at the Best Western and to be treated like this is not acceptable. Mr. Brett *** asked us if we can come up with any ideas to help them in the future because this was an eye opener and a new learning experience for him. He told us that he had informed Patty that she has behaved inappropriately. I believe that this was a racist move on her part because she considered us to be black and homeless. The GM told us that she has black friends -- we cut him off because I get sick and tired of hearing people say 'we have black friends' every time they do or say something wrong. I will never stay at this place again for that reason alone. My mother asked the GM to show her some pictures or videos of people coming in off the street, but he didn't show us anything. The GM asked my mother why she was in town, but that should not have made any difference. The GM offered my mother 16,000 points for another room -- I guess for us to go away and be quiet. A night's stay does not erase the embarrassment and humiliation.

I questioned the police if it was them because I went to Radio Shack and ask them for a blocker. They said all he knew of was that they could block cell phones from being used at school. Due to this high tech crime of medical field attachment that is connected to Orwell 1984 and there is a police attachment as well which is mandatory reading in nursing, organized crime with implant through dentistry and doctors surgery of all kinds with receivers. They want to control people in every way even denying marriage due to this invasion of privacy. That is illegal as well as other issues that make it more difficult. I object to it. It is not freedom.

Organized communication is a part and divination as well is practiced with some even going as far as acting out deeds. When I couldn't get back into the room, the one Mexican girl helped me mentioned elementary. I have come to believe this word is connected to a scripture in the Bible. Some are carried off as prey by the philosophies of the elementary thing that have been taught as of first. Prey is food. I asked her why she said that. She did not respond as to it when I ask the second time when she and the manager had to come back to my room and let me in on that Sunday morning.

I mentioned to the manager as to a complaint and she gave me your pamphlet. I then explained I was originally from Hillsboro where the population is 50% Mexican. There are a lot that have receivers, as I have had. This is connected to organized crime and is illegal. It is not a good thing. They used them for a language barrier but it also is used in racketeering. Many have them and think it is okay the way it is suppose to be but it is illegal. They are hard to get rid off. Its against one's privacy. And it is not freedom.

I tried to use your 2007 Word. It would not bring my medical x-ray pictures up on it. They are of some of my marker. I questioned why and asked for help from the manager. She said it was a blank tape. It never would download . You could not hear it. I found the hotel towels the way they are folded very exquisite and the food was good, two out of three to the biscuits. The rest was great.

I had to walk to my assembly at Woodburn two and a half miles due to there are no bus service on Saturday. It was Washington Circuit this weekend. I am thankful I had enough health at this time to make it. For over three years, I have not been able to attend due to it. Thank you for my stay. It was a nice walk to the country and I was refreshed due to it even though I had issues . I was followed there. They let me know with the use of electronic voodoo. I had issues in my room as well. They are sex offenders.

Well, let me tell you, it was the first and only time I would stay at Best Western ever again. I paid for superior service the first time and got the dirtiest room they had. I could have stayed at Crown Plaza for the same money and I would have received superior service the first time. I will tell everyone I know to stay away from Best Western hotels. They do not care about people coming back. They got a zero rating from me and I also informed Disney not to recommend that hotel anymore. I stayed in Disney all the time and that is my worst experience I have ever had in Disney property.

We did not agree to this and only found out about it the day prior to the accommodation. We wrote to booking.com who advised us that it is the hotel that charges our card and that the hotel would only charge us our original rate. When we booked in, we asked the check-in staff what rate we were being charged and they would not advise our rate but told us it was already covered. At checkout, we found out that the price being charged was the higher price that we had not agreed to.

We asked to speak to the manager at the hotel who took a phone call but nearly half an hour later was, "in a meeting and could not speak to us". I left a message asking her to contact me and she did not. We have just got home to find that our Mastercard was in fact charged the higher price by BestWestern 9 days before we had even arrived at the hotel to check in. I would not have brought this up but given the very poor quality service, in addition, the shower soap in the bathroom was empty, the coffee machine was filthy and the airconditioner was louder than the runway at the airport on the way out.

The breakfast was also very average and the coffee cups were dirty as well. Whilst we had stayed at Best Western hotels prior to this on the trip, the Grand Canyon Squire Inn was the last Best Western hotel we will ever stay in. Nice work Grand Canyon Squire Inn.

Because I signed the waiver, the hotel said they are not responsible and the insurance company cannot do anything. I am now stuck with a large deductible. To make things worse, I had to argue with the hotel staff for 1 hour so that I did not have to pay for the parking. They tried to make me pay them to crash my car. I received no other compensation and have been threatened with legal action be the hotel after giving them a very bad review. I did nothing wrong other than trust them.