Best Western Hotels

Best Western Hotels

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Overall Rating2.4 out of 5
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Best Western Hotels Reviews

ConsumerAffairs has collected 650 reviews and 1,296 ratings.

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Page 1 Reviews 0 - 10
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Reviewed Sept. 19, 2023

I appalled to have to get the point of writing reviews after trying to deal with this horrible company. We had to stay a night at the Best western in Louisiana due to a missed flight. Exhausted, we went to bed quite early (11pm by the time we got in) only to be woken up at 5 am covered in ants! Ants!!!!! In the bed, the towels and other bugs throughout the room. My partner had them in his arm and all over his body, as well as myself. We run to shower to scrub them off us and when we called the front desk, we were told a manager was not in and they would let them know. The man we dealt with was awful, completely rude with no apology or offer refund us.

We have been going back and forth with this company for our refund and some type of compensation for having to throw out clothes and immediately check out. It has been over a week and we both have bumps on us from bites and on antibiotics for bug bites. We will be contacting a lawyer at this point as they seem to have no self of responsibility for basic cleanliness in rooms that their customers pay good money for. We will be sending videos of this monstrosity online so everyone can see the squalor they accept their name to be attached to. Beyond disgusted with this company, do everything in your power to avoid these hotels!!!

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Reviewed Sept. 10, 2023

I booked a room on second floor with balcony with an ocean view. I even called the week before arriving to make sure I had the room I wanted and paid over 200 a night for. Needless to say, someone else had the room they tried to put me in. After a 12 hour drive from Salt Lake City, I kept myself in good spirits while we were put into a smaller room and smaller bed. Room is half the size, queen bed, half the balcony. The owners/staff were cordial, and I get people make mistakes, but this really upsets me especially for the price I paid. I can't help but feel ripped off by having to settle for a room that was just handy to put us in.

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    Reviewed Aug. 30, 2023

    Attended 50th wedding celebration and stayed 2 nights. Rooms very clean, prime rib for reception excellent, all staff were friendly, manager came to tables to check if all was good. Checkout simple and reasonable rates. A very nice clean pool.

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    Reviewed Aug. 26, 2023

    Stayed August 7-9 2023 in Brantford Ontario (Best Western Hotel and Conference Centre). Paid on-line through and then charged 2 days later for same 2 days by Best Western-Brantford. 2 PLUS weeks later, NO REFUND, no recourse, MasterCard, hotel and website ignoring the dispute. Blatant double charge, yet ZERO repercussions or restitution!!!

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    Reviewed Aug. 2, 2023

    My niece + I stayed at n Attleboro Ma hotel 3 weeks ago! My niece left 3 real gold diamond chains hanging in the bathroom. By mistake ! 2 hours later staff said they would tell the maid what had happened. I called back + the front desk said the" maid did not see any chains!!! I told manager she was a damn thief They were hanging in the bathroom. They brushed it off saying maybe it will turn up! I will never pay for their lousy thieving hotel ever again. God does not like ugly.The maid will steal from the wrong customer + get arrested see how she likes that! Deb H

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    Reviewed Aug. 1, 2023

    Just checked in to Best Western Jackson. My reservation was in my nickname. My driver's license is in my legal name. Even with my photo ID, confirmation number and credit card I was given a hard time checking in. Was instructed to be sure next time they both match. I told her it would be a next time. However a very nice lady got my internet on. Thank you nice lady!

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    Reviewed Aug. 1, 2023

    WORST HOTEL EXPERIENCE EVER!!!! Amanda the manager is so greedy that she refused to refund the $30 dollars (30000 BW points). The more I talked to her the worst she was. Said this review cost her money even if I changed it. Tried to explain I am 65, disabled and can not drive at night, and would never leave somewhere at night. In fact I got stuck in a yard trying to see my relative's driveway and she said, "Well you do not know my age." Refused to settle this with me at ALL. The wifi was 1 mbs. Normal is 50-100 mbs. When I sat on the bed to call, I sunk so far into the old worn out mattress I had a hard time getting out. They would not do anything about it either, said they could not call the manager, but when I said, "I am leaving now" after 3 hrs they called the manager and the manager would not refund my money so I left anyway.

    Then they lied and said I was at the pool with grandkids, I am here by myself for a family funeral and did not use the pool at all. And never got a refund from corporate either, they are just as greedy. I now have to go through the BBB and the Indiana state's Attorney's office just to try to get my 30 dollars in bw points returned to me.

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    Reviewed July 22, 2023

    The hotel is great location & decent rooms. But no room service in 2 day stay! No toilet paper after reporting to housekeeping. Can’t call front desk - diverted to National call center- can’t talk with anyone at property by phone in room. Out our first floor picture window - big rusted semi trailer - junkie looking storage trailer been there for years, rusted flat tires on it. It’s used for storage? Add on to your building you cheapskates - get rid of trailer, blocking beautiful wooded area adjacent to hotel! Idiotic idea for guests to view that pile of crap! Hotel has decent room & furnishings- but bathroom fixtures rusting drain in tub/shower. Carpets were good, beds clothes nice. Property overpriced by 33% in my view - worth $90 not $130 a night. I’m a rewards member - disappointed - won’t rebook this hotel - ever!

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    Reviewed July 10, 2023

    My sister and I stayed at the Best Western Hotel in Las Cruces New Mexico. It was absolutely the best experience. The hotel is a hidden gem. It is clean and absolutely beautiful. The hotel was very busy, but we didn’t hear a sound and we slept amazing. Maria at the front desk was so wonderful and so helpful. We felt like we were with family. I highly recommend.

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    Reviewed July 8, 2023

    Do not stay at Best Western. I stayed at the St. Catherine’s location in February and am still trying to get my $100 deposit back. They are the most incompetent hotel I have ever stayed at. What kind of hotel needs to keep a $100 deposit?? Obviously a shady operation going on there. You’re better off sleeping in a tent than staying at that hotel. Tammy the manager there is a crook and should not be employed anywhere. No integrity and is the type that would steal your wallet than help you look for it. I’d give a minus star rating if I could!!!!

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    Best Western Hotels author review by ConsumerAffairs Research Team

    Best Western was founded in 1946, and by 1963 the member hotels comprised the largest motel chain in America with 699 hotels. The company’s headquarters are in Phoenix, and there are over 4,000 hotels associated with the company worldwide.

    • Rewards program: Travelers can sign up for the free Best Western Rewards program and earn points towards free stays. There are five status levels for rewards members, but Best Western makes it easy for travelers to achieve an elite status. Though the Status Match… No Catch program, this chain will match travelers’ elite status in any competitor’s loyalty program.

    • Special discounts: Members of AAA, CAA and AARP receive a discount when they book a room through the Best Western website and provide their membership information. Best Western Rewards members can get these discounts in addition to their rewards discount. Best Western has been named the AAA/CAA Partner of the Year every year since 2008.

    • Team travel: Best Western’s Home Team Advantage program offers discounted group rates when traveling athletic teams book four or more rooms. The individual making the reservations can receive this discount by simply clicking Home Team Advantage when making the reservation on the Best Western website.

    • Charitable activities: Best Western For A Better World is the company’s charitable program, which focuses on education, poverty and disaster relief. The education program offers scholarships to students studying for careers in the hospitality industry, and the poverty relief program partners with Kiva and World Vision to offer microfinancing to entrepreneurs in developing nations.

    • Website: Travelers can easily book a room on the Best Western website, which has received gold in the Best of the Web Awards from Dynatrace every year since 2011. On the website, guests can quickly see room rates, special offers, hotel amenities and even whether or not a particular hotel is designated as environmentally friendly under national or local standards.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Best Western Hotels Company Information

    Company Name:
    Best Western Hotels