Best Western Hotels Reviews

They were great all around from getting our rooms, and an awesome breakfast 6:30 to 10am. My kids loved it! Stephanie was amazing, I called in advance and she had everything ready when we got there. We will definitely be coming back. Thank you to all the staff that made our stay great! It also had parking large enough for our trail and truck to park not far from our room.

Our stay was for an graduation. We booked ahead great price. We need downstairs. My daughter had a heart condition so we were give an ground floor no problem. Great welcoming friendly staff. Breakfast was every thing coffee, apple & orange juice, bagels, cheese & waffles that you make, fresh fruit, oranges, apples & bananas, biscuit, sausage, eggs, muffins, gravy. You can't get free breakfast like this. Nothing nasty in our room, super clean, very well kept. Nice air high tv. Very nice experience at an great price. Wonderful staff, you could tell they are there to help you & make you feel welcome. Best Western has always been family oriented. We will be back & if you want the best do will you. My stay easy 5/15-5/17 Tenn.

In general most corporate Hotels are real good. We have stayed at different locations and like all of them. Now this review is for Best Western Melrose at Seabrook, TX, Many of the reviews for this location is from when the hotel was owned by another owner/group who previously owned the property. Look at current reviews from the past few months. The new owner has presently remodeled and prides himself with good service and a good cleaning staff. In many reviews of the property the pictures are old from the previously owners and Melrose is now with Best Western and has been remodeled extensively. It is no longer a Comfort Inn.

I have stayed at Surestay {Best Western} in Lenoir City, Tn. many times while on business. The Owner Ken, the management, along with the staff are top notch! This particular Best Western will get you the biggest bang for your buck. The grounds and always clean and neat. Staff are always working to keep the Hotel's appearance nice. The rooms are clean with ample amenities. The BEDS ... the PILLOWS are the softest I have experienced. The rooms have always been well maintained and fully stocked daily to meet the lodgers needs. They have a breakfast daily for those who would rather sleep in and skip a crowded restaurant. If there are any needs - they can be met at the desk with a friendly smile from the staff. I have thoroughly enjoyed my quite stays at SureStay Lenoir City, Tn. I will continue my visits in the future!

I recently had the pleasure of staying at the SureStay Hotel by Best Western Santa Cruz, and I must say, it was a delightful experience. The room was impeccably clean and well-maintained, providing a comfortable and restful environment. The bed was cozy, ensuring a great night’s sleep. The bathroom was spotless, equipped with all the necessary amenities, and the towels provided were fresh and of high quality. The room also featured a microwave and refrigerator, which were convenient for light meals and snacks. 

I booked a reservation for Best Western on the Best Western Website, which is not the best. I mistakenly booked it for the wrong day - the website kept bringing me back to the date I was booking, not the date I was reserving for. I called the number immediately after clicking the 'reserve' button to ask for help fixing my mistake. (8:45 pm I booked a room for that night when it was meant to be the next day). I was told on the phone that this couldn't be fixed by them and I had to contact customer relations the next day b/c they were closed for the day. I left a message for customer relations that night just in case they didn't want to help me the next day since time had passed.

When you read these reviews and people comment on how bad the hotel is. You should listen to them. I wish I had. My wife and I stayed at the Augusta Georgia Claussen Road hotel. Reviews were bad, booked anyway. The bed frames had rusty, sharp pieces of metal sticking out on the sides of both beds. My wife cut her ankle on this metal. Causing a deep bruise and cut. We were concerned about infection and contacted the front desk. Lady stated they would look into it. Last we heard. Metal still there two days later. We filed an accident report SIG Management. Followed up with several emails and calls. No reply. Next time you see a bunch of poor reviews it is because it is true.

We enjoyed our stay at the Anthony, Tx Best Western. From Rosie, who checked us in, to Lupe who made the wonderful breakfast eggs, everyone was kind and efficient. And our room was spotless!

We made reservations to meet our children and grandchildren at the Sparta, WI, Best Western. We specifically chose this hotel for the fun-looking pictures of the pool and breakfast area to spend some time as a family. On arrival, we learned the pool was closed and had been closed for some time. Now I've read in other reviews it may have been years, but I don't know that. We asked for a refund of our reservation. Linda, the manager, was unmoving and seemed completely uncaring about our desire to not stay at her hotel that didn't offer the amenities it promised.

First of all I booked a room through Trustpilot or Best Western Hotels, and they were liars. Liars, liars. I purchased the protection plan for in case I had to cancel the reservations and then when I called the number. All you get is AI. Finally got hold of a real person by the name of Stephen, who said that he had no way of canceling my reservation. And there were terms involved which I canceled based on weather, which was one of the terms you can use. He said that he tried to notify the front desk at the Best Western and Hazlet, where I booked and he said that he couldn't contact them. And then he said he couldn't contact them and he couldn't give us the direct phone number to the hotel.