Best Western Hotels Reviews

They were great all around from getting our rooms, and an awesome breakfast 6:30 to 10am. My kids loved it! Stephanie was amazing, I called in advance and she had everything ready when we got there. We will definitely be coming back. Thank you to all the staff that made our stay great! It also had parking large enough for our trail and truck to park not far from our room.

Our stay was for an graduation. We booked ahead great price. We need downstairs. My daughter had a heart condition so we were give an ground floor no problem. Great welcoming friendly staff. Breakfast was every thing coffee, apple & orange juice, bagels, cheese & waffles that you make, fresh fruit, oranges, apples & bananas, biscuit, sausage, eggs, muffins, gravy. You can't get free breakfast like this. Nothing nasty in our room, super clean, very well kept. Nice air high tv. Very nice experience at an great price. Wonderful staff, you could tell they are there to help you & make you feel welcome. Best Western has always been family oriented. We will be back & if you want the best do will you. My stay easy 5/15-5/17 Tenn.

In general most corporate Hotels are real good. We have stayed at different locations and like all of them. Now this review is for Best Western Melrose at Seabrook, TX, Many of the reviews for this location is from when the hotel was owned by another owner/group who previously owned the property. Look at current reviews from the past few months. The new owner has presently remodeled and prides himself with good service and a good cleaning staff. In many reviews of the property the pictures are old from the previously owners and Melrose is now with Best Western and has been remodeled extensively. It is no longer a Comfort Inn.

I have stayed at Surestay {Best Western} in Lenoir City, Tn. many times while on business. The Owner Ken, the management, along with the staff are top notch! This particular Best Western will get you the biggest bang for your buck. The grounds and always clean and neat. Staff are always working to keep the Hotel's appearance nice. The rooms are clean with ample amenities. The BEDS ... the PILLOWS are the softest I have experienced. The rooms have always been well maintained and fully stocked daily to meet the lodgers needs. They have a breakfast daily for those who would rather sleep in and skip a crowded restaurant. If there are any needs - they can be met at the desk with a friendly smile from the staff. I have thoroughly enjoyed my quite stays at SureStay Lenoir City, Tn. I will continue my visits in the future!

I recently had the pleasure of staying at the SureStay Hotel by Best Western Santa Cruz, and I must say, it was a delightful experience. The room was impeccably clean and well-maintained, providing a comfortable and restful environment. The bed was cozy, ensuring a great night’s sleep. The bathroom was spotless, equipped with all the necessary amenities, and the towels provided were fresh and of high quality. The room also featured a microwave and refrigerator, which were convenient for light meals and snacks. 

I’m writing this because I want you to be careful. When we called in to book a room we were tied into a 3rd party person who was going to book us for two different days. We hung up and from the email we recognized we were booked twice for the same day and not scheduled for the second day. We called back, they wouldn’t correct the error and refused to refund us. They also said they couldn’t refund us because we booked with a third party (which their phone system ties us in to). Be very careful when booking for Best Western.

Filthy, moldy, disgusting room, pics to prove it! This was unacceptable considering I spent 11 hours driving. Mira at front desk super rude! The reviews pretty much confirm. Complaint to BBB, calling upper mgmt, etc. See pics.

The experience was so bad I had to share it. I came to NY for my nephew's funeral (tragic) and got to the hotel after 9:30 pm after a day with my brother making arrangements. I got a room at the furthest part of the hotel, I arrived at my room and the key cards didn’t work. I called and she brought up 2 more which also didn’t work. While waiting for her I noticed that the hallway smelled like mildew very gross. She told me she would move me to the 2nd floor and go get keys, she never returned so I had to take my stuff back downstairs and she was talking to another customer. She gave me the new keys.

I booked a reservation through the official Best Western website on September 29, 2025, for a wedding in Petaluma. The very next day, September 30, a real emergency hit — My dog got sick and I was facing a large vet bill. On October 1, more than nine days before my scheduled stay, I called to cancel. The hotel staff were polite, but here’s the catch: They said they couldn’t cancel because I booked through a “third-party vendor.” That “vendor” was none other than the Best Western website itself. Let that sink in — book directly through Best Western and they still treat you like a third-party customer with no rights. Even worse, their cancellation policy is rigged against the customer. You only have 24 hours from the time of booking to cancel, regardless of when your actual stay is. That means you could book a room months ahead, and if life throws you a curveball just a few days later, you’re out of luck.

Was at Best Western in Kent Narrows for a two night stay. The second day in the afternoon they were power washing above our room. Had gunky slime come down on our car. White salty stuff. It took two car washes and scrubbing to even attempt to get it off. They should have waited but it seemed intentional. No apologies and no respect!!