Best Western Hotels Reviews

It is disheartening to see such a well-known establishment choose to hold onto a customer's payment, even when the error was not the customer's fault. The $150 that Best Western has chosen to retain may not seem significant to a large corporation, but it is a matter of principle and respect for the customer. The silence from Best Western's end speaks volumes about their approach to customer service. It is clear that customer satisfaction is not a priority for them. Instead, they seem to be more interested in holding onto a customer's hard-earned money.

I am left with no choice but to voice my dissatisfaction publicly. I hope that potential customers will read this review and think twice before choosing Best Western. It is not just about the money, but the principle. No customer should be treated with such disregard. In conclusion, I am a patron that Best Western has permanently lost. I hope that my experience serves as a wake-up call for them to improve their customer service. Until then, I advise potential customers to tread carefully.

The room lacked serious maintainence as well. Laminate flooring coming up, cracked shower walls along with a used washcloth left over either from and past guess or someone who just decided to spend the night since the safety lock on the door was completely broken. We made do for the night after a long drive and needed to board a ship the next morning. Two days later, Mr. ** or the management staff decide to hit my CC with a charge for another night. Mind you, Mr. ** was informed and complained he would take care of the reservation which was wrong to begin with. To double check this mistake, I personally contacted the Best Western reservation headquarters and asked for the reservation email that they send everyone for confirmation after a reservation is made. Best Western claimed they did not have any record of that email and I did not receive it as well.

Long story short, did not get what I paid for and was double charged for a service I did not receive. AVOID this DUMP! They were paving the parking lot instead of fixing long overdue repairs on the dirty, smelly, uncleaned rooms. For your viewing pleasure I am adding S.P's response which I would have to say knowing how these type of individuals run these places in the ground after they buy them is a relative if not the same person.

"I am writing in response to your Best Western Complaint. We apologize there is any confusion regarding your billing. We have checked our records and none of our staff were told you would be staying only one night. The check in documents you signed were all for two nights. You also never came to the Front Desk on March 1, 2024 to check out. Our housekeeping records indicate you received stayover service on March 1, 2024. If a room is empty our housekeepers do notify us, and there were no such notifications. According to our system records and housekeeping records you were at our hotel for two nights, and therfore charged correctly. If you did leave anytime after housekeeping cleaned your room after check out time, or if you left early without notifying us and checking out, you would also be charged for second night. Best Regards, S.P. Senior Manager SureStay by Best Western Fort Pierce"

1st. Room looked very dated Advertised photos are of lobby... false advertisement.

2nd. Went to room 103. Door was already open. Door would not latch. I called front desk and they sent some crazy haired person in stocking feet with a drill to grind down the door latch.

3rd. After arriving back to room and trying to relax, I heard gunfire nearby. Barricaded the door. In the morning when checking out. Clerk said there was a police academy gunrange behind the hotel. I accepted her explanation. Getting home I resaerched myself and found there is a gun range but on south garnett ACROSS THE FREEWAY nowhere near my location.

4th. The room itself. Carpet was dirty and worn. Furniture looked second hand. Microwave was dirty. Following day after checking out I reserved a room at the Fairfield by Marriott in the art district, cheaper and extremely clean, secure.

5th. Totally disappointed with this experience. Blatant lies in order not to refund my money. My brother is at the Hillcrest Medical Center with colon cancer, and I traveled to tulsa to see and support him. Searching for a new room took precious time I had allocated to be with him.

Now, let's talk about the breakfast spread. It was amazing! There were plenty of healthy options like oatmeal, hard boiled eggs and more, which I appreciated. The latte machine was a delightful surprise, adding a special touch to my morning routine. It's not every day you find a hotel that puts so much thought into their breakfast offerings. The location of the hotel is another big plus. It offers easy access to everything you might need in Silicon Valley, making it a convenient choice for both business and leisure travelers. The gym is two stories and awesome. In summary, my stay at the Best Western in Silicon Valley was nothing short of wonderful. It's a great choice for anyone looking for clean rooms, friendly service, and a fantastic breakfast experience. Highly recommended!

When I told corporate, her reply was “Well is it the window to your room.” I told her it didn’t matter, I DID NOT feel safe staying there. I let her know we would talk to the person at the desk and call back if problems. My husband went in, got the woman at the desk who told us the BULLET HOLE was a crack. (**) my husband stopped 3 older gentleman on there to check in (they were coach bus drivers) and they confirmed it was a BULLET HOLE. At this point, I got corporate back on the phone, and all she could do was make a ticket and call the hotel. She got back on the phone with me and told me the woman at the front desk was busy. BUT out came that same woman to have a seat out front and light up a smoke. I told the lady from corporate we were going to grab some food and come back. We came back after picking up my son from the race track. He also didn’t feel safe after looking at the surroundings and the BULLET HOLE.

My son and husband cancelled their obligations at the Fairgrounds Speedway and we turned right back around and head back to Northern Illinois in less than 24 hours. BW corporate nor the hotel in Antioch would refund us. The woman at the front desk was rude and insulted our intelligence by trying to say a perfectly round hole through a hotel window was a SCRATCH and instead of working through the issue with corporate, decided a smoke was more important. When I talked to Corporate a 4th time, all they can do was as notes to the previous ticket. So much for customer service. At least I feel safe now that we did not stay there.