Best Western Hotels Reviews

Best Western Plus 16912 Pacific Coast Hwy, Huntington Harbor, CA. This property is not a good representation of the higher standards we have for decades experienced with other Best Western Plus properties. At first, the front desk had a large glass enclosure that prevented us to hear the clerk who checked us in. The property appeared to have been built in the 1960s and was poorly remodeled. The carpet in our room was dirty from spills, there was a large 1" to 2" gap at the top of the bathroom door. The bright wall paints did not coordinate with each other or with the window coverings which made me nauseous looking at that nonsense. The sink area was crowded right next to the bed, creating a traffic jam when someone was trying to sleep. This room was expensive at $182.00 for one nite. It felt like a place that would rent by the hour. Will not stay there again.

My wife is handicapped. We needed a room with a roll in shower. That was exactly what we booked. I called in the morning to confirm that the room would have a roll in shower. The front desk person said the room I booked had a roll in shower. When we checked in I was told they did not have a room for me with a roll on shower available. I asked repeatedly to speak to the manager. That request was refused several times. The front desk staff would not make any effort to help us. Why would Best Western take a reservation, confirm that reservation and than not have the room I had a reservation for. I am a very unhappy customer.

We stayed at the Best Western in Mackinaw City and it was horrible. The staff was very rude. When we checked in the room was dirty and I had to kill five spiders in the room before we could go to sleep. We also signed up for the member discount and never received it. We will never sleep at a Best Western again.

They don’t care, I have autism and struggle with road noise. They have refused to give me a new room. I booked a quiet room but they ignored it. This hotel isn’t disability friendly.

This was by far the worst stay ever. I worked for a hotel for 16 years. This was unacceptable. The room was outdated stains everywhere blood stains on the mattress. The alarm went off all day and night to the point on the second day the firetrucks came there was people lighting off fireworks at 1 AM. There is people smoking weed at the pool with kids around. There was no ice at all in the hotel. You have one of the busiest weekends and one of the hottest weekends and there was no ice. The hotel was hard to keep cool there was no blankets or palace for the pool out so my child had to sleep with sheets. Breakfast was not served Monday morning to 7 o’clock. The pancake machine was out of order. The pool was dirty. You had guest out there cleaning it out. The water was down. They needed to add more water to it.

To be honest the hotel stay was just fine and the room was clean. Breakfast was barely decent so don't stay for that unless you are - starving. Our real problem was corporate. We stayed 2x's recently for 3 days each to qualify for two $50 gift cards. I was told we would get a gift card for each stay so on our 2nd trip to the springs we stayed at the same BW even though it was more $$$ because I figured we'll get $50 back and it's a decent place. Easy Right? Now for the hard part! Getting BW to honor their promotion! Good LUCK! They have every excuse you can imagine:

We needed adjoining rooms as I was to take care of my grandkids while my daughter and son in law went to a wedding. We called BEFORE making the reservation and was instructed to call the morning of our check in. We called and was advised no adjoining rooms available as they were all rented. WHAT? Why put adjoining rooms as an amenity if it's not available? Multiple communications and still not accommodated.

I’ve going to this location in Ville Platte Louisiana and every time I go Nami has always greeted me with a smile and also made sure my stay there is amazing. This time I had my brother stay at the same place and now we you have 2 customers for life. I’ve recommended all my family members when yall are in the area stop in and get the same experience that makes your stay feel like you are home. Thanks Nami for all that you do for us the customers…

Very clean. Very nice staff. Very helpful. Breakfast was good.

Thought I was booking directly with Best Western, however it was a 3rd party. Requested a handicap room, upon arrival didn't have, I am disabled. Clerk wasn't very helpful. This place is way overpriced, this leaves for an unhappy stay. Wouldn't stay here again. Holes in sheets. Room had weird smell..

We reserved Best Western Kennesaw, GA, north of Atlanta. It was inexpensive at $104 but thought we'd try. The furniture in the room was crowded and dirty. Some outlets did not work. The bathroom sink faucet leaked and there was no hot water for a shower. The shower wall had obviously been repeatedly patched from water dripping from above. For that price we did not expect a modern lovely hotel, but we do expect clean with hot water.

Beware staying at Best Western. This review is based upon a recent stay from May 7-12 and is documented with admission emails from the hotel. We checked in on May 7th at best western premier in Secaucus NJ. Upon arrival we checked in with the front desk manager and requested it be noted in the system that we didn’t want housekeeping service and requested staff not to enter our room. On Friday the 8th, we returned to the hotel in the evening and upon arriving on our floor noticed the door to our room was open. My wife was scared to enter as we had made the request about no entry upon arrival. I approached the room and noticed someone had entered and used the deadbolt to prevent the door from closing. My wife noticed her suitcase had been opened. We immediately went to the front desk to file a report. I also decided this was both a security and privacy issue and filed a report directly with Best Western corporate.

Worst place I ever stayed, it was in Whittington rend lake. The hallway and lobby smells, my room smelt like mold. Very disappointing. 😞 Sheets had stains and floor not cleaned. 😑

I don’t usually write reviews, but I had to share that my recent stay at the Best Western Inn & Suites in Fort Myers, Florida, was one of the best experiences I have had in many years of travel. The entire property, both inside and out, is beautifully decorated and maintains a refreshing, clean atmosphere. The staff is truly exceptional. Ms. ** at the front desk was very friendly and welcoming, which immediately made me feel like a valued guest. My room was spotlessly clean, and the first-rate bedding and pillows ensured that I slept comfortably and woke up refreshed.

On 4/25/2026, tried to stay at Best Western in Fayetteville, Arkansas. The staff was the most disrespectful and rude representatives I’ve ever seen. When there was a problem, they started cussing and called the police and told us we were not getting a refund and they were going to spend our 100-dollar deposit that night. Worst customer service representatives I’ve ever experienced and I’ve been staying at Best Western for a long time, along with a lot of other hotels for 40 years. I would put 0 stars, but this site makes you give them one, or you can’t submit the review.

I checked in at the Best Western Hotel in Galesburg, Illinois in the afternoon. April 20 for one night. The room was ready when I arrived after 3PM. However, these was a problem with the lock and the pass card did not open the door. It just so happened that Nicki and Perri were near the front desk and they stepped in immediately and resolved the problem quickly by moving me to another suite that had a roll in shower. Perri even walked me to my new room assignment and checked the room to make sure everything was in order.

Joan was great. She made my reservations quickly. She was a refreshing 5 star employee of Best Western plus! She was extremely efficient!

Stayed at a Best Western in Orlando, Florida for access to the airport. The room was damp, musty, stuffy and dirty. I approached the staff about the breathing issues and he handed me a bottle of spray. We arrived late, had no vehicle and had an early flight, so our options were limited. Eventually we turned the HVAC unit off, after we saw how dirty it was in the vents. All night we had difficulty breathing, coughed and itched from the bedding. Add to that a malfunctioning faucet which dripped constantly. Do not stay here.

My wife and myself checked in April 3rd for a Easter weekend visit with family. Easter Sunday morning at 2:15 AM we were awoken by someone trying to open our door. They tried twice with a pass key. The third time as I was going to the door they used a pass key then attempted to push the top security lock open with their fingers. I yelled and threatened to slam door on their fingers that were in the door space. They then stopped. A weak sorry and they left.

Located right along the highway, location good, lots of food options available. The property certainly could have been cleaner, staff was good. Definitely noisy sleeping environment, with the highway next to the hotel. It had green area for my dogs, but not much.

I want to thank Jennifer ** of the Best Western at Mayaguez Plaza for being very attentive to the needs of the customers. Today, she prepared breakfast and served the Buffet Station continuously for two hours non-stop and was practically doing it by herself. I thank her for her hard work and for being concerned with providing great service.

For over $200 a night, we encountered conditions I wouldn’t accept at a fraction of the price:

Very poor staff. Was told they no Kleenex for the rooms. Not very clean. Had to walk across outside driveway to use restroom while waiting for our room. Outside restroom was very dirty. No hand papers. Toilet looks it had not be cleaned in a few days. Faucet was ready to fall the sink. Was one hour before check in and they waned to charge $30 dollars extra. I will never stay at a Best Western hotel or recommend the hotel anybody.

I booked a reservation for Best Western on the Best Western Website, which is not the best. I mistakenly booked it for the wrong day - the website kept bringing me back to the date I was booking, not the date I was reserving for. I called the number immediately after clicking the 'reserve' button to ask for help fixing my mistake. (8:45 pm I booked a room for that night when it was meant to be the next day). I was told on the phone that this couldn't be fixed by them and I had to contact customer relations the next day b/c they were closed for the day. I left a message for customer relations that night just in case they didn't want to help me the next day since time had passed.

When you read these reviews and people comment on how bad the hotel is. You should listen to them. I wish I had. My wife and I stayed at the Augusta Georgia Claussen Road hotel. Reviews were bad, booked anyway. The bed frames had rusty, sharp pieces of metal sticking out on the sides of both beds. My wife cut her ankle on this metal. Causing a deep bruise and cut. We were concerned about infection and contacted the front desk. Lady stated they would look into it. Last we heard. Metal still there two days later. We filed an accident report SIG Management. Followed up with several emails and calls. No reply. Next time you see a bunch of poor reviews it is because it is true.

We enjoyed our stay at the Anthony, Tx Best Western. From Rosie, who checked us in, to Lupe who made the wonderful breakfast eggs, everyone was kind and efficient. And our room was spotless!

We made reservations to meet our children and grandchildren at the Sparta, WI, Best Western. We specifically chose this hotel for the fun-looking pictures of the pool and breakfast area to spend some time as a family. On arrival, we learned the pool was closed and had been closed for some time. Now I've read in other reviews it may have been years, but I don't know that. We asked for a refund of our reservation. Linda, the manager, was unmoving and seemed completely uncaring about our desire to not stay at her hotel that didn't offer the amenities it promised.

First of all I booked a room through Trustpilot or Best Western Hotels, and they were liars. Liars, liars. I purchased the protection plan for in case I had to cancel the reservations and then when I called the number. All you get is AI. Finally got hold of a real person by the name of Stephen, who said that he had no way of canceling my reservation. And there were terms involved which I canceled based on weather, which was one of the terms you can use. He said that he tried to notify the front desk at the Best Western and Hazlet, where I booked and he said that he couldn't contact them. And then he said he couldn't contact them and he couldn't give us the direct phone number to the hotel.

Most horrible hotel chain and corporate office ever. I checked into a Best Western hotel in Mesquite, TX and the bedspread had urine on it. The hotel didn’t even offer me another room but told corporate they did and refuse to give my money back. I had to go find another hotel to stay in. I called corporate customer service and heck yeah I got mad and cussed 'cause the agents were absolutely horrible and has horrible customer service.

Honest review. We first arrived to our room that we booked on a 3rd party app. 1st observation was towel was stained with yellow looking substance. 2nd observation was the temperature in the room would not heat, cranked the thermostat to 84 and left to shop for 3 hours. Once arriving the room was still 55 degrees. Room 234. I brought this to the front desk attention and he gave us a replacement room (233). He wanted us to pack everything up and bring back to the desk to get new room keys. Very inconvenient, I suggested he book us out of 234, give us room keys for 233 and come with us to retrieve our items to shift to the room right next to it. That worked. Once in room 233 the 3rd observation was the sink would not drain, the plug was activated and luckily I was able to reach under the sink to open the plug for sink to drain.

I’m writing this because I want you to be careful. When we called in to book a room we were tied into a 3rd party person who was going to book us for two different days. We hung up and from the email we recognized we were booked twice for the same day and not scheduled for the second day. We called back, they wouldn’t correct the error and refused to refund us. They also said they couldn’t refund us because we booked with a third party (which their phone system ties us in to). Be very careful when booking for Best Western.

Filthy, moldy, disgusting room, pics to prove it! This was unacceptable considering I spent 11 hours driving. Mira at front desk super rude! The reviews pretty much confirm. Complaint to BBB, calling upper mgmt, etc. See pics.

The experience was so bad I had to share it. I came to NY for my nephew's funeral (tragic) and got to the hotel after 9:30 pm after a day with my brother making arrangements. I got a room at the furthest part of the hotel, I arrived at my room and the key cards didn’t work. I called and she brought up 2 more which also didn’t work. While waiting for her I noticed that the hallway smelled like mildew very gross. She told me she would move me to the 2nd floor and go get keys, she never returned so I had to take my stuff back downstairs and she was talking to another customer. She gave me the new keys.

I booked a reservation through the official Best Western website on September 29, 2025, for a wedding in Petaluma. The very next day, September 30, a real emergency hit — My dog got sick and I was facing a large vet bill. On October 1, more than nine days before my scheduled stay, I called to cancel. The hotel staff were polite, but here’s the catch: They said they couldn’t cancel because I booked through a “third-party vendor.” That “vendor” was none other than the Best Western website itself. Let that sink in — book directly through Best Western and they still treat you like a third-party customer with no rights. Even worse, their cancellation policy is rigged against the customer. You only have 24 hours from the time of booking to cancel, regardless of when your actual stay is. That means you could book a room months ahead, and if life throws you a curveball just a few days later, you’re out of luck.

Was at Best Western in Kent Narrows for a two night stay. The second day in the afternoon they were power washing above our room. Had gunky slime come down on our car. White salty stuff. It took two car washes and scrubbing to even attempt to get it off. They should have waited but it seemed intentional. No apologies and no respect!!

My wife, our two small dogs, and I meticulously planned a trip from Arizona to Washington with three Best Western stops...Henderson, NV; Wells, NV; and Baker City, OR. Henderson went fine. But in Wells, NV, disaster struck: despite having a valid confirmation number and even completing pre-check-in the day before, we arrived to find the hotel completely closed for repairs for many days already.

We stayed at the Best Western Port O'Call Calgary Hotel. The receptionist gave us the room opposite a family with kids crying all the time. Loud talk from other rooms. Noise outside even at late night. The Reception staff were only frowning and talking in their language. The room was dirty and dusty. There was no Bible in the drawer as previous stays had one in every room. Hopefully there will be a mixed cultural staff at the reception other than just one community. And also Bibles once again placed in every room as previously. Let Canadian culture be brought back to all hotels.

I stayed at the Best Western Denver East! I had a very good experience! The room was spotless, if I had any questions I would talk to the front desk, and Taysha ** would help me out! She was excellent! The staff was excellent! I had a great time!

I made a reservation on the 13th of August to a Best Western in Sudbury. I did so by speaking to the front desk employee directly at 10:00 pm. Unfortunately, within 15 minutes of making the reservation, circumstances changed. I tried to cancel both in person and on the phone. I spoke to the general manager who said there was nothing they could do. I am being charged over $200 for the room. I reached out to customer service office who sent my issue to be evaluated by the board.

No working toilet in my room. Hotel full can’t change rooms. Front desk offered me a plunger to fix it myself or for a tip her husband who doesn’t work here can fix it for me. Both days the toilet was plugged. No one helped us! I fixed the toilet myself! No maintenance was available! We were offered a full refund however this has not been done. In fact they charged us an extra $219. Manager will not receive calls or reply to our emails. Very poor customer service!!