Best Western Hotels Reviews

I don’t usually write reviews, but I had to share that my recent stay at the Best Western Inn & Suites in Fort Myers, Florida, was one of the best experiences I have had in many years of travel. The entire property, both inside and out, is beautifully decorated and maintains a refreshing, clean atmosphere. The staff is truly exceptional. Ms. ** at the front desk was very friendly and welcoming, which immediately made me feel like a valued guest. My room was spotlessly clean, and the first-rate bedding and pillows ensured that I slept comfortably and woke up refreshed.

I checked in at the Best Western Hotel in Galesburg, Illinois in the afternoon. April 20 for one night. The room was ready when I arrived after 3PM. However, these was a problem with the lock and the pass card did not open the door. It just so happened that Nicki and Perri were near the front desk and they stepped in immediately and resolved the problem quickly by moving me to another suite that had a roll in shower. Perri even walked me to my new room assignment and checked the room to make sure everything was in order.

Joan was great. She made my reservations quickly. She was a refreshing 5 star employee of Best Western plus! She was extremely efficient!

I want to thank Jennifer ** of the Best Western at Mayaguez Plaza for being very attentive to the needs of the customers. Today, she prepared breakfast and served the Buffet Station continuously for two hours non-stop and was practically doing it by herself. I thank her for her hard work and for being concerned with providing great service.

Worst place I ever stayed, it was in Whittington rend lake. The hallway and lobby smells, my room smelt like mold. Very disappointing. 😞 Sheets had stains and floor not cleaned. 😑

On 4/25/2026, tried to stay at Best Western in Fayetteville, Arkansas. The staff was the most disrespectful and rude representatives I’ve ever seen. When there was a problem, they started cussing and called the police and told us we were not getting a refund and they were going to spend our 100-dollar deposit that night. Worst customer service representatives I’ve ever experienced and I’ve been staying at Best Western for a long time, along with a lot of other hotels for 40 years. I would put 0 stars, but this site makes you give them one, or you can’t submit the review.

Stayed at a Best Western in Orlando, Florida for access to the airport. The room was damp, musty, stuffy and dirty. I approached the staff about the breathing issues and he handed me a bottle of spray. We arrived late, had no vehicle and had an early flight, so our options were limited. Eventually we turned the HVAC unit off, after we saw how dirty it was in the vents. All night we had difficulty breathing, coughed and itched from the bedding. Add to that a malfunctioning faucet which dripped constantly. Do not stay here.

My wife and myself checked in April 3rd for a Easter weekend visit with family. Easter Sunday morning at 2:15 AM we were awoken by someone trying to open our door. They tried twice with a pass key. The third time as I was going to the door they used a pass key then attempted to push the top security lock open with their fingers. I yelled and threatened to slam door on their fingers that were in the door space. They then stopped. A weak sorry and they left.

Located right along the highway, location good, lots of food options available. The property certainly could have been cleaner, staff was good. Definitely noisy sleeping environment, with the highway next to the hotel. It had green area for my dogs, but not much.

For over $200 a night, we encountered conditions I wouldn’t accept at a fraction of the price: