Best Western Hotels

Best Western Hotels needs to change their name to Worst Western Hotels as their front desk and customer service is far less than any other hotel including Motel 6. I would rate them minus 10. This is to stop people for every going to their hotel as they would receive nothing but bad service throughout the company.

I booked a hotel at their veteran rate of $349.86 for 2 nights. When I came back from my trip I received an invoice for $502.48. When I called, I was told it was because that was the normal rate for the room. I tried to explain how it was an error because I had made the reservation with the veteran rate. They just forwarded me to the manager's voicemail, left a message, and called back 3 times, and no one picked up. Got frustrated and called corporate who had me forward the invoice number back in November and I still haven't heard back. I feel misled and robbed and feel flustered that I can't do anything to get my $150 back except warn other veterans and AAA members, that Best Western is a dishonest corporation and to not get fooled by their false advertisement.

I was charged 114.40 for the first night then got a notification on my bank statement for 180. Got to my room, another notification from my bank for another 279.36. Went down to the desk. They were clueless as to what was going on and checked out today. My money still has not returned to my card. I will not be staying here no more.

Best Western - Chapmanville, WV. Owner & Staff charge card on file multiple times for same stay. When questioned regarding the additional charge, they become defensive and call for POLICE to remove from property. Owner's daughter self-admittedly while on line with dispatch advises they "should know how to spell her name by now. I call you all the time...". Having a young child witness this level of immaturity and righteousness is disgusting.

I have had a ticket open (**) since September 2022 about an issue that happened later in May that was trying to claim a reimbursement of about $ 700 in my reservation **. I tried to talk with the hotel and the Best Western company, but none of them solved my issue. I spoke with Sam and Kail from the hotel, and none of them gave me any answers. They told me that they had made the reimbursement, but it never arrived, and when I asked for the confirmation number so I could talk with my bank, they hung out the phone. Customer Satisfaction guided me to court since they couldn't traditionally solve that problem. I didn't recommend anyone this hotel chain.

The hallways smelled horrible, our sheets had yellow stains all over them, the wall next to the bed had food/drink all over it, carpet was not vacuumed, the fan in the bathroom was extremely dirty. Breakfast was supposed to be starting at 6:30 luck if they were ready at 7 am

On September 30 we checked into the BW Chicago south shore Ave at around 11:50p.m, they checked us into a smoking room the smelled like marijuana, the stinch was so strong we had to cover our nose, upon checking the room there was a mice, called front desk, they did switch our room, after switching rooms we left out to get food, return to the room around 1am, we were up eating and talking, got a knock on the door asking to tone it down, we weren’t loud at all, we then got a phone call saying they were calling the police, no police. The next morning phone rings saying we had to leave, why we haven’t done anything, police were called again, they came to room and said we aren’t doing anything wrong and they left. Went to speak to manager and of course nowhere to be found.

1-star is one too many for this Worst Western. Awful experience and awful management that could care less. Never again! I booked this room last minute due to an unexpected death in the family. Somehow I was given a smoking room and I asked politely if I could switch rooms and was told over the phone to come to the front desk. Then when I got there I was told it would be an extra $50. This is ridiculous and if anything smoking rooms should cost more given the fact they smell and take longer to clean. Nowhere in my 3rd party reservation did it say I booked a smoking room and even their front desk agent looked at my reservation and agreed. There wasn't even the option for smoking/non-smoking, as I explained to the front desk agent.

I just had to take a minute and express my gratitude towards the front desk associate. Miss Kayla is such a delightful spirit. I came down every morning of my stay to her smiling face greeting me. During my stay tragedy stuck and my dad passed away unexpectedly after making a full recovery in the hospital. When I came in to ask to extend my stay I couldn't hold back the emotions, Kayla immediately sensed that something was out of the ordinary with me. She didn't hesitate to come around the desk and hug me and held me while I just broke down in her arms.

I was on vacation and planning on staying at a best Western. An hour before I was to get there the transmission went out in my car. I called immediately to inform the hotel. There was no manager on duty to talk to. I called four days in a row and the manager never called me back. They said I didn’t give them 24 hours notice so wouldn’t offer a refund. I’m sorry my car funny give me 24 hours notice that it was going to break down. I took my issue to corporate and they said the hotel didn’t have a record of me calling. They charged me for a no show because I didn’t show up. I realize there are cancellation policies but this was completely out of my control. I was literally stranded on the side of the road dealing with my car. They show zero empathy and just want money. I will never stay at a Best Western again. I will never recommend anyone staying there. I hope you take this to heart when dealing with this hotel chain.