Best Western Hotels Reviews

I had a deeply disappointing and frankly disgusting experience at this Best Western Plus. The room was not clean by any reasonable standard. There was visible mold growing in the overflow hole of the sink, and mildew lining the grout in the bathroom tiles. The smell of dampness hit me as soon as I walked in. This isn’t just poor housekeeping—it’s a health hazard.

Do not use the reservation tel line, rate is double the rate charged if booked direct at property. What a racket or fraud, however you prefer. The Best Western company line is even more frustrating when trying to get resolve.

They did construction at 6 am and refused to refund any part of our stay. They argued that pouring concrete outside of our window was a delivery, not construction. The hotel owner and management are rude and made the decision to pour concrete at 6 am. They offered 15% in points. What a joke!!!

the Winnipeg Best Western on Wellington is a dumb. There are hundreds of people all around the hotel fighting with each other. Garbage all over the floor outside and inside the hotel. Hotel carpets were stained with black mold on the window seals. It was so bad. They had six Is security guards on each floor. Kids and people running in Always all night. A charge is over three hundred dollars and we didn't even sleep. This hotel should be condemned.

Best Western Aku Tiki Inn at Daytona Beach. FL. is run by slumlord like manager rooms are infested with roaches, moldy smells and bedding is not clean, blood stains on bed protectors, crumbs, hairs, dust balls, and dead insects around headboard area lighting is very dim in rooms. Elevators did not work properly.

I stayed at the Best Western in South Holland, IL. I flew in from out of town and was not familiar with the area. When I arrived I noticed underwear (picture attached) in the bathroom like they did not clean up and a filthy couch (says picture too big to attach) with who knows what kind of stains. I checked out the next morning and advised the front desk of the same. They blew it off, offered a refund for the night I stayed ($150 way too much for a dirty room) that I never got refunded. Very dissatisfied with Mgt & 800#. Terrible experience, will never advise anyone to stay here.

I made a poor decision to stay at the Beat Western in Harrisonburg, VA. I double booked a room on June 3rd by mistake through Booking.com. Front desk saw this and only charged me for 1 room. Got to my room and saw I was double charged. The manager overrode the desk clerk, used my credit card information fraudulently and charged me the extra room without my permission. Then went home. Disgusting. Not trustworthy. Must be hard up for my $117.

I recently stayed at the Best Western Bennington, VT and encountered significant safety and management issues that warrant attention. Upon check-in, I was assured that no construction was taking place in my wing of the hotel. However, within minutes of settling into my room, renovation work began, including grinding floors and removing materials that may contain asbestos. The noise persisted well past the promised 6:00 PM cutoff, continuing into the evening.

Only 1 photo would upload. Awful hotel, DIRTY, rude management. I have tons of photos of garbage and room. Tons of kids all night screaming, running. Manager did 0. Called BW. Did 0 about it. Will make more post.

I stayed at the Best Western in Dartmouth/New Bedford and it was great. Paige at the front desk was very helpful and always kept a great attitude. The rooms were clean and the staff were very nice but the front desk service was amazing. If you see her, Paige is great and will be very happy to help you with whatever you need! Definitely recommend it!

Our stay was for an graduation. We booked ahead great price. We need downstairs. My daughter had a heart condition so we were give an ground floor no problem. Great welcoming friendly staff. Breakfast was every thing coffee, apple & orange juice, bagels, cheese & waffles that you make, fresh fruit, oranges, apples & bananas, biscuit, sausage, eggs, muffins, gravy. You can't get free breakfast like this. Nothing nasty in our room, super clean, very well kept. Nice air high tv. Very nice experience at an great price. Wonderful staff, you could tell they are there to help you & make you feel welcome. Best Western has always been family oriented. We will be back & if you want the best do will you. My stay easy 5/15-5/17 Tenn.

I stayed at the Aiden by Best Western in North Scottsdale, Arizona. I had an awful experience here, and could never reach a manager (although I tried!) to discuss my experience. I was moving, and had to find a place to stay for the night. I was VERY tired. At 5:15 a.m., the clock they had right next to the bed, and to which I had paid no attention, had an alarm go off. It was SUPER loud, and kept going off. I finally figured out how to turn it off. I complained the next morning to the staff. It was a weekend, so there was no manager there. They said I should have turned off the alarm prior to going to sleep.

In general most corporate Hotels are real good. We have stayed at different locations and like all of them. Now this review is for Best Western Melrose at Seabrook, TX, Many of the reviews for this location is from when the hotel was owned by another owner/group who previously owned the property. Look at current reviews from the past few months. The new owner has presently remodeled and prides himself with good service and a good cleaning staff. In many reviews of the property the pictures are old from the previously owners and Melrose is now with Best Western and has been remodeled extensively. It is no longer a Comfort Inn.

We stayed at Best Western Plus 4001 West 27th Avenue, Kennewick, WA 99337, USA. At check in the staff was great! We went to the room, dropped off our things and went off to an event. We returned later that evening. Sat on the couch and noticed a stench of urine, got up huge urine stain. Got ready to shower, bathroom stinks like the couch. Floors are sticky and smell of urine. I called front desk, young man comes with 2 spray bottles, they don’t work. I pulled the sheets back and noticed bedding had not been changed.

I stayed at the Best Western in Franklin, TN on a business trip. I had several dress shirts, all the same brand and new but different colors, and all hanging next to each other. I have never in my life left anything or forgot anything in any hotel room. When I got home, one of the dress shirts was missing. I called the hotel but of course, they DENIED everything to include allegedly that they checked the lost and found. I KNOW the maid stole it when she cleaned the room - probably on the last day before checkout. I raised the matter to Best Western corporate which solicited a response from Best Western Franklin that it was "too long ago." Plus the hotel was FILTHY DIRTY and the breakfast room was particularly disgusting. I even suggested that BW corporate do a site visit to see if they meet the BW standards. So I hope someone on the staff enjoys that $65 dress shirt!

I stayed at this Hotel From April 18th to April 23, my room was never cleaned. I spoke with The General Manager Jeremy **, he acted mad because I had concerns and needed my room cleaned. He told me they were under new owners and the maids don't listen to him. My room was never cleaned. I have contacted everyone I can from corporate to the owners. I want a partial refund for this stay. He told me I wasn't going to get a refund because of my bad reviews on him. I paid for my stay. I see they were in Breach of a contract, unhealthy standards.

We stayed at Best Western Battlefield Inn in Manassas Va. Horrible experience. Our items were stolen and the manager as well as Best Western has done nothing to resolve the situation. Horrible experience.

We had a good stay at sure stay in Asheboro. The room was clean. The staff was very courteous. We paid in advance for three nights, but only stayed two. They did not mind refunding us for the third night.

The stay at the Best Western midway in Chicago was great. The staff was the best. The breakfast was awesome with Miss **. The management is phenomenal and the service is five stars. The rooms are remodeled and clean.

I have stayed at Surestay {Best Western} in Lenoir City, Tn. many times while on business. The Owner Ken, the management, along with the staff are top notch! This particular Best Western will get you the biggest bang for your buck. The grounds and always clean and neat. Staff are always working to keep the Hotel's appearance nice. The rooms are clean with ample amenities. The BEDS ... the PILLOWS are the softest I have experienced. The rooms have always been well maintained and fully stocked daily to meet the lodgers needs. They have a breakfast daily for those who would rather sleep in and skip a crowded restaurant. If there are any needs - they can be met at the desk with a friendly smile from the staff. I have thoroughly enjoyed my quite stays at SureStay Lenoir City, Tn. I will continue my visits in the future!

I recently had the pleasure of staying at the SureStay Hotel by Best Western Santa Cruz, and I must say, it was a delightful experience. The room was impeccably clean and well-maintained, providing a comfortable and restful environment. The bed was cozy, ensuring a great night’s sleep. The bathroom was spotless, equipped with all the necessary amenities, and the towels provided were fresh and of high quality. The room also featured a microwave and refrigerator, which were convenient for light meals and snacks. 

TL;DR. I followed cancellation policies, communicated clearly, received confirmation, and was still charged $2,660.14. Best Western acknowledged my cancellation early on, but passed the blame, denied a refund, and told me to go kick rocks.

The clerk cancel my reservation at 10 pm on the day of the reservation and would not refund me. I stayed there before because it was closed to the airport and I needed only a few hours' sleep before going to the airport. The rooms were dirty, beds were broken down, AC was loud, and they had a heavy perfume smell to cover up the musky smell. I will never go back and recommend that you don't.

Stayed at Yemmesee Best Western on Rte 17 in SC as a short travel stop on my way home from Florida. Was pleasantly surprised! Quick check-in, great rate, immaculate room, great room amenities. In addition, the front desk called shortly after I was in my room to ensure everything was good. I appreciate the customer service! Will make this my go-to stop every time!

I used points for the first night of my stay at the Best Western Premium in Sparta WI. We were in 214. After returning back to our room around 7:30pm, from the noise above us, it sounded like a party going up in 314. Lots of running around, constant foot noise from the floor and multiple voices. We tried to watch tv and read, but the noise level made any activity difficult. Around 10 pm, we went to bed, but the same noises continued making it impossible to rest/sleep even with using a phone app for noise. I went down to the front desk and made a complaint of the noise coming from the party above. The friendly night receptionist went upstairs and came down about 1 minute later stating he had told them to keep the noise down and stated the residents were receptive.

The following is listed on the Best Western Guest Directory: "Extra blankets, pillows and towels are available from housekeeping from 9 AM until 3:00 PM, daily. After 3:00 PM please contact the Front Desk staff at extension 0."

Stayed at Best Western Hotels & Resorts in Kansas City, MO this past weekend. It was the hotel directly across from the stadiums at 4011 Blue Ridge Cut Off, Kansas City, MO 64133. This hotel was horrible. The GM was terrible and has no business running that hotel. I was there for an event happening in their ballrooms. The GM made decisions that went against the contract that the group throwing the event had in place. The GM voluntarily broke contract.

Do not stay at Best Western in New Haven-West Haven, Connecticut. The hotel reeks of **, the elevators do not work, the rooms are dirty, no water pressure, the toilet did not flush, and much more. The management is useless - when asked about the non working elevators, the manager told us that one elevator was out of order, and the other had to service the 7 floor hotel. I was stuck more than once, my 81 sight impaired husband had to walk down 4 flights of steps - we were on the 4th floor. It was 3 days 2 nights of horror.

When you stay at this Best Western Plus in Horn Lake MS please bring your own towels. They have a crazy rule about towels!!! We had to shop for towels for our one night stay. I have been staying at this particular hotel for over five years and never encounter the situation where I wasn’t allowed to get two sets of towels for the night and in the morning. Some people do not use the same towel on their face and then Body twice!! Don’t waste your time calling corporate or customer service because they will not make it right because these hotels are sadly independently owned. This is a sad brand location!! I think I will stick with the Hilton brand. See Ya Best Western.

Found roaches in rooms that I stayed in. Only complained 2 times. The last time I killed two in my room it was day time. Called city to ask if roaches were normal during day? Next day city came out then Gaberial the Rocklin manager asked me to leave. Told me I planted them in the room, called me a liar and kept my security deposit. I would never even stay at this hotel if it was the last resort on earth because he banned me from the hotel by the way, I heard he’s an alcoholic and he cheats with every girl inside that hotel that works there.

I was meeting friends/associates to stay at Best Western Flathead Lake outside Kalispell. I went in to use the bathroom and wait for everyone else and the general manager, Suzanne, stopped me to play 20 questions and told me she couldn't have me "wandering around." Very rude woman. Obviously we left and my companies will no longer spend thousands annually at Best Westerns. Some underqualified people are just on a power trip. I feel sorry for people working under her.

For the SCAM HOTEL. 2329 9th St N, Naples, FL 34103. Best Western Naples Inn & Suites, Address. This hotel is a scam. I reserved as part of a business trip 3 months before the date. Due to uncontrollable circumstances (my whole team got laid off) this trip was no longer possible. I tried to reach the hotel via phone, Email and social media. Nobody cares to answer. I had to escalate to Best Western and they finally managed to talk to the GM of the hotel who admitted he is keeping the money for them, as he cannot care less of the disastrous situation we ended up. We hope he also gets laid off, so he understands what it is like. He should actually be fired for his 1) TOTAL LACK OF ANSWER to customers, 2) total lack of empathy. He stole over 103US$.

I am writing this review with a sense of deep disappointment. I had the misfortune of dealing with Best Western Hotel's customer service, or rather, the lack thereof. My issue began with an innocent error, an incorrect reservation made due to a faulty Booking.com algorithm misdirection. I immediately called the hotel and rectified the mistake, expecting a swift resolution from Best Western. However, a series of ignored communications and a blatant disregard for my refund request followed.

I stayed at the Best Western on 6-21-24 in Richmond VA located 9826 Midlothian Tpke. The worst decision! They require you to sign that you know no pets are allowed, but I guess killing 5 earwig bugs in our room is not a problem. I was traveling with my daughter and 2 granddaughters ages 4 and under. The lady had a nerve to ask me did I call the front desk when I saw the bug. First of all what are you going to do. No other rooms available in the area according to my first search 1 1/2 months ago. And it was 5:30 am and I am not letting a stranger in my room with my granddaughters sleeping. They would not refund any of my money because she said I booked under a 3rd party. I cannot help. I called another local hotel and they had no rooms so booked me up with Best Western.

They screwed me out of a free night that I was promised. I even called twice to verify that I should get it. Do not trust their promotions. I will never spend another dime with this company. I am very disappointed.

Recently stayed at a Best Western brand SureStay Hotel in Ft. Pierce Florida. It all started upon arrival and check in with a Mr. **. Who would have known right. Upon verification of my reservation, Mr. ** said, "Yes, I have your reservation for two nights." I immediately corrected Mr. ** and told him, "NO. It's only for ONE night." He claimed he would fix that but that never happened. The reservation was for a king size bed, non smoking room. First obstacle for Mr. **, he claims they only had rooms on the second floor. Ok, I asked, "Do you have a elevator for my luggage?" His answer was NO. I explained I was not able to do steps with the luggage so he conveniently found a room on the back side of the property on the 1st floor. Open the door to the room to be knocked backwards by the smell of raunchy coverup of a smoke filled dirty room.

The one in PORTERVILLE CALIFORNIA... HAS CAMERAS IN THE ROOM but wow.. security cameras always down. My room was also vandalized and stuff stolen!!! The grounds keeper always lurking around but not actually working... Creepy!

My brother was in the hospital in tulsa Oklahoma. I got a package deal.... flight, car, room. Booked room at Best Western-Airport Tulsa Oklahoma.

A Delightful Stay at Best Western, Silicon Valley. I recently had the pleasure of staying at the Best Western in Silicon Valley, and I must say, it was a fantastic experience! From the moment I stepped in, the front desk staff were nothing short of wonderful. They were welcoming, efficient, and made check-in a breeze. The rooms were a breath of fresh air – literally! They were spotlessly clean and what I loved the most was the ability to open the windows for some fresh air, a rare find in hotels these days. It added a nice, homely touch to the room. Plenty of plug-ins all over the room. The desk had at least 6 alone for all your technology.

I would like to thank BW for ruining what was supposed to be a long racing/vacation weekend. When we arrived at the hotel my husband checked in, was told there were 2 identical reservations. The hotel clerk couldn’t/wouldn’t cancel one of them because it was after the two-day window. I had to call corporate (and look the number up myself), 30 minutes later one of the reservations did get cancelled. However, while waiting to get those taken care of, I noticed in a second story window a BULLET HOLE.

They charging 100 a day 100 dollar deposit but no TV. This is ridiculous because I wouldn't even had came over here but like I say I was tricked into getting this room over here. I have never been in a Best Western wherever they're charging the stuff in your room working or not.

I appalled to have to get the point of writing reviews after trying to deal with this horrible company. We had to stay a night at the Best western in Louisiana due to a missed flight. Exhausted, we went to bed quite early (11pm by the time we got in) only to be woken up at 5 am covered in ants! Ants!!!!! In the bed, the towels and other bugs throughout the room. My partner had them in his arm and all over his body, as well as myself. We run to shower to scrub them off us and when we called the front desk, we were told a manager was not in and they would let them know. The man we dealt with was awful, completely rude with no apology or offer refund us.

I booked a room on second floor with balcony with an ocean view. I even called the week before arriving to make sure I had the room I wanted and paid over 200 a night for. Needless to say, someone else had the room they tried to put me in. After a 12 hour drive from Salt Lake City, I kept myself in good spirits while we were put into a smaller room and smaller bed. Room is half the size, queen bed, half the balcony. The owners/staff were cordial, and I get people make mistakes, but this really upsets me especially for the price I paid. I can't help but feel ripped off by having to settle for a room that was just handy to put us in.

Attended 50th wedding celebration and stayed 2 nights. Rooms very clean, prime rib for reception excellent, all staff were friendly, manager came to tables to check if all was good. Checkout simple and reasonable rates. A very nice clean pool.

Stayed August 7-9 2023 in Brantford Ontario (Best Western Hotel and Conference Centre). Paid on-line through hotels.com and then charged 2 days later for same 2 days by Best Western-Brantford. 2 PLUS weeks later, NO REFUND, no recourse, MasterCard, hotel and website ignoring the dispute. Blatant double charge, yet ZERO repercussions or restitution!!!

My niece + I stayed at n Attleboro Ma hotel 3 weeks ago! My niece left 3 real gold diamond chains hanging in the bathroom. By mistake ! 2 hours later staff said they would tell the maid what had happened. I called back + the front desk said the" maid did not see any chains!!! I told manager she was a damn thief They were hanging in the bathroom. They brushed it off saying maybe it will turn up! I will never pay for their lousy thieving hotel ever again. God does not like ugly.The maid will steal from the wrong customer + get arrested see how she likes that! Deb H

Just checked in to Best Western Jackson. My reservation was in my nickname. My driver's license is in my legal name. Even with my photo ID, confirmation number and credit card I was given a hard time checking in. Was instructed to be sure next time they both match. I told her it would be a next time. However a very nice lady got my internet on. Thank you nice lady!

WORST HOTEL EXPERIENCE EVER!!!! Amanda the manager is so greedy that she refused to refund the $30 dollars (30000 BW points). The more I talked to her the worst she was. Said this review cost her money even if I changed it. Tried to explain I am 65, disabled and can not drive at night, and would never leave somewhere at night. In fact I got stuck in a yard trying to see my relative's driveway and she said, "Well you do not know my age." Refused to settle this with me at ALL. The wifi was 1 mbs. Normal is 50-100 mbs. When I sat on the bed to call, I sunk so far into the old worn out mattress I had a hard time getting out. They would not do anything about it either, said they could not call the manager, but when I said, "I am leaving now" after 3 hrs they called the manager and the manager would not refund my money so I left anyway.

The hotel is great location & decent rooms. But no room service in 2 day stay! No toilet paper after reporting to housekeeping. Can’t call front desk - diverted to National call center- can’t talk with anyone at property by phone in room. Out our first floor picture window - big rusted semi trailer - junkie looking storage trailer been there for years, rusted flat tires on it. It’s used for storage? Add on to your building you cheapskates - get rid of trailer, blocking beautiful wooded area adjacent to hotel! Idiotic idea for guests to view that pile of crap! Hotel has decent room & furnishings- but bathroom fixtures rusting drain in tub/shower. Carpets were good, beds clothes nice. Property overpriced by 33% in my view - worth $90 not $130 a night. I’m a rewards member - disappointed - won’t rebook this hotel - ever!

My sister and I stayed at the Best Western Hotel in Las Cruces New Mexico. It was absolutely the best experience. The hotel is a hidden gem. It is clean and absolutely beautiful. The hotel was very busy, but we didn’t hear a sound and we slept amazing. Maria at the front desk was so wonderful and so helpful. We felt like we were with family. I highly recommend.

Do not stay at Best Western. I stayed at the St. Catherine’s location in February and am still trying to get my $100 deposit back. They are the most incompetent hotel I have ever stayed at. What kind of hotel needs to keep a $100 deposit?? Obviously a shady operation going on there. You’re better off sleeping in a tent than staying at that hotel. Tammy the manager there is a crook and should not be employed anywhere. No integrity and is the type that would steal your wallet than help you look for it. I’d give a minus star rating if I could!!!!

Donna is one of the best check clerks I have come across in a long time. She greeted me with a smile, was very courteous, and has excellent customer service skills. She is the main reason I stayed at this hotel and I came back because her. Michael the manager was very rude, and not approachable, I was offended and uncomfortable and I was actually about to leave and go to another hotel, but because of Donna I stayed. She needs to stay around because she’s great for business otherwise I don’t see this company flourishing without her. The other staff was not very friendly either, some were and some weren’t. The food was pretty good. The appearance and cleanliness of the hotel was decent. The overall stay was great if you factor in Donna; otherwise it was okay.

The rooms are roach infested, the guests can be loud in the wee hours of the morning, and your maintenance requests will not be completed. We did not complain about the roaches during our stay because the front desk staff were absolutely wonderful. However, we realized that once they take your money and you leave, customer service no longer exists even when your stay is over $1200 dollars. Well, at least with the general management team. The general manager was the one who prompted me to leave this review after a potential identity theft incident that I brought up to the motel's attention, so I figured if she can't make us happy by simply being accountable for her actions, (inability to properly follow-up and resolve customer issues). I would follow her instructions and leave a review online instead.

MY stay at the Best Western Movie Manor in Monte Vista, CO Was THE WORST HOTEL I'VE EVER BEEN IN. Besides the BUGS in the Bathroom and Sink, there was no housekeeping to throw trash away, replenish towels, clean or make bed. The smoke alarm started chirping at 2:30 AM, I removed the battery still chirping. It was hard wired and was hesitant to disconnect. Called front desk and they came and pulled the wires. When I discussed my total dissatisfaction of the situation and total loss of sleep the manager DJ said she would take 7% off. REALLY!!! 7% is an insult. That's the tax on the room, if you can't do better than that I will check out immediately in which I did.

Stay away from Best western. Do not spend your money at best western…. I repeat stay away from best western. Do not spend your money at best western. Do not visit the hotel. Pick another hotel besides best western.

I recently stayed at this hotel-- my wife and I brought our dog. I made the reservation well in advance, described the dog (18 lbs, 12 inches tall), and was told my 2 night stay would be $319 an change plus some fees and taxes-- this would include a fee for the dog-- which was fine. The day before the 4 hour drive to the hotel from my home I received a confirmation email which included "other taxes and fees" (not individually detailed but grouped together) taking the "TOTAL STAY" price to $369.77. When we arrived the next day prepared to pay the TOTAL STAY fee of $369.77 I was hit with another charge of $30 for my pet. Despite knowing about the pet (they even had the description), they said because I had made my reservation by phone, it hadn't been included in the TOTAL STAY charges (which, again, included the taxes and fees I'd been told to expect).

Best Western Hotels needs to change their name to Worst Western Hotels as their front desk and customer service is far less than any other hotel including Motel 6. I would rate them minus 10. This is to stop people for every going to their hotel as they would receive nothing but bad service throughout the company.

I booked a hotel at their veteran rate of $349.86 for 2 nights. When I came back from my trip I received an invoice for $502.48. When I called, I was told it was because that was the normal rate for the room. I tried to explain how it was an error because I had made the reservation with the veteran rate. They just forwarded me to the manager's voicemail, left a message, and called back 3 times, and no one picked up. Got frustrated and called corporate who had me forward the invoice number back in November and I still haven't heard back. I feel misled and robbed and feel flustered that I can't do anything to get my $150 back except warn other veterans and AAA members, that Best Western is a dishonest corporation and to not get fooled by their false advertisement.

I was charged 114.40 for the first night then got a notification on my bank statement for 180. Got to my room, another notification from my bank for another 279.36. Went down to the desk. They were clueless as to what was going on and checked out today. My money still has not returned to my card. I will not be staying here no more.

Best Western - Chapmanville, WV. Owner & Staff charge card on file multiple times for same stay. When questioned regarding the additional charge, they become defensive and call for POLICE to remove from property. Owner's daughter self-admittedly while on line with dispatch advises they "should know how to spell her name by now. I call you all the time...". Having a young child witness this level of immaturity and righteousness is disgusting.

I have had a ticket open (**) since September 2022 about an issue that happened later in May that was trying to claim a reimbursement of about $ 700 in my reservation **. I tried to talk with the hotel and the Best Western company, but none of them solved my issue. I spoke with Sam and Kail from the hotel, and none of them gave me any answers. They told me that they had made the reimbursement, but it never arrived, and when I asked for the confirmation number so I could talk with my bank, they hung out the phone. Customer Satisfaction guided me to court since they couldn't traditionally solve that problem. I didn't recommend anyone this hotel chain.

The hallways smelled horrible, our sheets had yellow stains all over them, the wall next to the bed had food/drink all over it, carpet was not vacuumed, the fan in the bathroom was extremely dirty. Breakfast was supposed to be starting at 6:30 luck if they were ready at 7 am

On September 30 we checked into the BW Chicago south shore Ave at around 11:50p.m, they checked us into a smoking room the smelled like marijuana, the stinch was so strong we had to cover our nose, upon checking the room there was a mice, called front desk, they did switch our room, after switching rooms we left out to get food, return to the room around 1am, we were up eating and talking, got a knock on the door asking to tone it down, we weren’t loud at all, we then got a phone call saying they were calling the police, no police. The next morning phone rings saying we had to leave, why we haven’t done anything, police were called again, they came to room and said we aren’t doing anything wrong and they left. Went to speak to manager and of course nowhere to be found.

1-star is one too many for this Worst Western. Awful experience and awful management that could care less. Never again! I booked this room last minute due to an unexpected death in the family. Somehow I was given a smoking room and I asked politely if I could switch rooms and was told over the phone to come to the front desk. Then when I got there I was told it would be an extra $50. This is ridiculous and if anything smoking rooms should cost more given the fact they smell and take longer to clean. Nowhere in my 3rd party reservation did it say I booked a smoking room and even their front desk agent looked at my reservation and agreed. There wasn't even the option for smoking/non-smoking, as I explained to the front desk agent.

I just had to take a minute and express my gratitude towards the front desk associate. Miss Kayla is such a delightful spirit. I came down every morning of my stay to her smiling face greeting me. During my stay tragedy stuck and my dad passed away unexpectedly after making a full recovery in the hospital. When I came in to ask to extend my stay I couldn't hold back the emotions, Kayla immediately sensed that something was out of the ordinary with me. She didn't hesitate to come around the desk and hug me and held me while I just broke down in her arms.

I was on vacation and planning on staying at a best Western. An hour before I was to get there the transmission went out in my car. I called immediately to inform the hotel. There was no manager on duty to talk to. I called four days in a row and the manager never called me back. They said I didn’t give them 24 hours notice so wouldn’t offer a refund. I’m sorry my car funny give me 24 hours notice that it was going to break down. I took my issue to corporate and they said the hotel didn’t have a record of me calling. They charged me for a no show because I didn’t show up. I realize there are cancellation policies but this was completely out of my control. I was literally stranded on the side of the road dealing with my car. They show zero empathy and just want money. I will never stay at a Best Western again. I will never recommend anyone staying there. I hope you take this to heart when dealing with this hotel chain.

I have never seen such a small room, and I traveled for years in business. The king bed took up almost the entire room. There are no additional items; had to go downstairs and ask manager for ice, and only a coffee station in the am. Parking was a block away. There were homeless people camped across the street at night. I am from the Bay Area, definitely would have stayed somewhere else that was cheaper and larger if I'd seen the actual room beforehand. I was traveling with a friend, they did not enjoy it. The bathroom was like a water closest, just enough room to turn around, but no more. The lighting in there was not conducive to putting on makeup. Will not save this place. While I appreciate it was built in 1911, the pictures don't reflect the actual room size.

After a 10 hours drive, stopped at BW for one night rest before continuing the drive. It was a hot summer day and the AC at the room broke at 3 AM. Could not get rest. In the morning tried to have breakfast before heading the road but the waffle machine was broke as well. Wrote a complaint to the hotel manager but did not any reply back. Then wrote to the Head Office and to my surprise, the HO said they could not do anything. So, not only I did not get a rest that night, I paid around $400 for it and did not get any proper response to my complaints. The WORST HOTEL experience I had.

I called the reservation number listed in the hotel website. I was traveling to Harrisburg, PA. While on the line line with the agent I asked for a confirmation number, she put me on hold to get that for me. In the meantime, I received an email confirming my reservation for a hotel in Miami. When she came back on I was referred to another number for technical support as she stated she could not correct this due to technical issues. This has been a nightmare ever since! They refuse to transfer the reservation to the correct city and state. They have taken full payment on my card. They will not refund my money and, they will not cancel the reservation in Miami. My only hope is to let my bank try to do something as I have filed a dispute. DON’T STAY HERE!!!

I scheduled a hotel room through a third party and selected to pay on site upon check in since my itinerary has to change frequently. I cancelled well within the time frame for cancellation. Best Western created an authorization anyway prior to my check in for the full price of the room that I had to cancel. Why? No explanation. The charge very clearly says "BEST WESTERN ASPEN" - not the third party and not a merchant other than Best Western. When calling to speak to someone about having my money returned since - again - **I NEVER CHECKED IN BECAUSE I HAD TO CANCEL**, I was told it was "just" an authorization. For a reservation that requested payment upon check in? Through a third party service? The third party states that any funds taken by the hotel would have a full refund immediately, and yet the funds have not been returned to me 12 days later.

Went on a trip to Killeen, Tx for my Husband’s birthday to see my Son stationed at Ft. Hood. My husband booked our entire trip through Booking.Com, our reservation was for 6/4-6/12. He picked Best Western Plus Killeen/Ft. Hood because we always stay at the Best Western Plus when we travel and I’m also a Best Western rewards member. Well we got there on Saturday 6/4 and everything was good. A few days in we asked for towels as we left. We were told there were no towels because they were behind on laundry. Not a problem. At this point we took care of our own trash.

Stayed at the Best Western Braselton Inn in North Georgia for a wedding this past weekend. I was woken up at 5:15 a.m to someone forcefully trying to open my hotel room’s door, I called the police and while I was on the phone with the police they left, came back, and successfully opened the door. Luckily I had the manual chain lock on so they weren’t able to get in. You can imagine how scared I was that someone kept trying then succeeding in opening my hotel room door. Right after they opened the door I told 911 they have to send someone, shortly after hung up and then called the front desk. Apparently it was the front desk that opened the door. According to the front desk someone walked into the lobby with a key that looked like it said my room number on it and claimed it didn’t work.

I am reading through all these comments and it seems as though the Best Western chains are all stealing money from their customers and I can not understand why someone is not investigating this. It seems pretty impossible that so many people have the same basic story and a bogus charge and no record of the charge or refund given. This happened to me twice. At a BW hotel in Oregon, I gave them my card for incidentals. They charged $50. Then between 3-4 in the morning there was another charge. The manager was not available so they would give him my number and he would call me later. When we checked out the lady at the desk said we were good to go. About 30 minutes later ANOTHER charge goes through my account. I called immediately and the girl that checked us out didn't know what happened, she was new and would have the manager call me.

In three recent situations at different Best Western locations, I received a confirmation e-mail which included total charges for my stay. The total indicated that it included taxes, fees, and extra resort charges, if there were any. After my stay and upon checking my credit card bill, the actual charge was slightly higher for each stay. A small matter of $3.-12.00 depending on location. I called the specific hotel each time, they checked my charges, and credited my credit card after some discussion. This completely satisfied me, but it simply should not be happening. I do not want to have to inconvenience myself with making the phone call and how many travelers does this happen to that simply don’t check for discrepancies?

Elevators getting stuck, bathtubs not draining, thermastat smoking then dying, no amenities cold breakfast, not enough or not refreshing toiletries, rude and impatient staff. Locked doors on stairwell.

My work reserved my room for me at the 116 Regency Park Best Western back in August. My reservation misled me to think I had a late check out time. Well, evidently if you don't check out at your check out time they treat you like a criminal ASAP even when they have plenty of rooms available to check people into. The Woman Manager Walked me to my room like a police officer, because it had been locked with New key. She Watched me pack up all my things like I was a criminal. I needed to change, but couldn't. The woman Commented on how much I brought just for "one night." I was so flustered and rushed I left my Coldwater Creek designer shirt in the bed. I will NEVER stay there again. Enjoy my shirt, Bestern Western!!!

I seriously thought I had my bill all squared away the first night. Then 2-3 other people got into my account...added charges and proceeded to overcharge the card by $374.47! Then they claimed the first charge didn't go through. I said the paperwork shows it did! But they didn't listen and both charges went through! $231.00 and $374.47! Initially only crediting $137..and me having to hassle with the rest again! Then they had the nerve to charge me some type of $6 room tax from what they missed the first time! I am so mad! They better make this right! I would not stay at this place! Hotel was nice but workers do not know what they are doing at the front desk!

I reserved two rooms from Nov 10th to the 16th for a music festival. On the 15th after 1am one of the rooms was vandalized and one of my guests had her wallet and fanny pack stolen while my elderly DD sister was asleep in the room. Me and my guest who had her belongings stolen were enjoying our trip in my room at the time listening to music. Needless to say we were horrified that this could have happened, and made the trip difficult on us just trying to fly back home without her having any identification. What was a wonderful experience turned into a nightmare. Our greatest dissatisfaction was the lack of empathy we experienced from the hotel and even to this day nothing, not even from corporate. Their responses were basically it's Daytona. I'm sorry but that's not good enough for me after being violated by perhaps someone who was watching us.

Horrible service!! Charged a deposit and won’t return it and manager is very rude and disrespectful, I booked my room one month in advice and when I checked in they said they were overbooked and all they didn’t have double bed like o had reserved so they gave me a king size bed and manager say we only have this room in front of their washer and dryers so it’s going to be noisy but take or leave it!! I give them a one 1. The room was hot and smelled like wet towels.

The BW in Grand Canyon was outstanding, as was Salida, Colorado. My advice from experience is Stay Away from Best Western Airport in Albuquerque. There are cockroaches and mold in their hot tubs. My husband actually caught a cockroach and brought it to the front desk to show them. He did it discreetly, when no one else was there. They only allow you to book the shuttle while at the hotel, I often arrived late and have been told it’s full. I no longer stay there because there are so many other good choices near the airport. The hotel service has declined greatly since the new assistant manager named Jace started there. He cancelled my reservation at the last minute without any notification in retaliation of our cockroach complaint. It was a blessing in disguise. I also noticed that the laundry workers are the only ones without air conditioning in the triple digit heat in the summers, and brought that to their attention. I wish they had more integrity.

The company has staff who are really racist. They need to be trained. This happened **. If you are ** or you are not okay with bedbugs, think twice before you go there. I was given the worst treatment.

Best Western in Merrillville Indiana. Me and wife stayed there. Worst experience we ever had. They hit our credit card over 400 dollars for a 100 dollar room. We're disputing this and contacting courts to get our money back. We were so mad after talking to person working desk we packed up and left right away.

We book a room at the Best Western in Canyon City Colorado. We Googles ‘Canyon City pet friendly Hotels’. Best Western came up saying pet friendly so I booked the room. We arrived the next day and the front desk attendant was very rude and said they don’t accept pets. I explained to him the website stated they did, I asked for a refund and he said only a manager can do that.

Dog urine, cigarettes, and horrible customer service! When moved to a 3rd room as the first two smelled, I left my passport in the first room. Hotel staff found it but did not notify me. They had it for 4 days before I backtracked and called them. The six-hour trip to pick it up put me 30 minutes away from missing an international flight all because hotel staff were unwilling to make a phone call to let me know they had it. I understand them not calling every customer who leaves an item behind, but… a passport - unforgivable! The GM’s response to my complaint was uncaring and unacceptable. If you are looking for dirty and rude, this is the place for you!

I stayed at the hotel and left a book behind. It was a daily journal/calendar. It was an important book. So the manager mailed it to me and it just meant so much to me. Thank you Tommy and staff! Keep up the great work!

Made reservations online. Missed a day of stay. Called hotel directly. They say they corrected reservation for me (emailed verification). Showed up to check in, no reservation. Said it was canceled by third party. Called customer service 3 times. Not their problem, deal with third party who canceled in their own system. Third time spoke to customer service supervisor (James) who would deal with matter personally and respond. Never heard from them again. Moral of the story, when you make a reservation with Best Western, maybe you have a reservation, and maybe you don’t. You’ll find out when you get to the check in desk. I personally don’t roll the dice when I travel, so Best Western is out!

This company took my money after telling me I was local and couldn’t check into the room. The lady took my id, scanned it and told "NO LOCALS!" I made reservations 6/3/21 at the Fort Wayne location after the lady told me that I wouldn’t be charged. I look on my card YOU CHARGED ME!! Top it off I finally get the reason from management today. "it shows you checked in sir. Not only that after looking into the situation you went to the one in front of us!!" "My gps brought me to the one in the picture ma'am!" "I'm sorry sir. We cannot refund your money as I've explained to you..!" A week later after you take my money and calls to corporate care center after care center a complete run away!! I need call!! **

I've been a rewards member for years but have to use another booking site to save hundreds, literally hundreds of dollars on a booking for my upcoming vacation. It's shameful of Best Western. I enjoy the clean rooms, I don't enjoy being fleeced.

I want to start off by saying that staff were kind, caring and friendly. Which is about the only good thing I have to say about this Establishment. We were in town for a baseball tournament, which is very common for this hotel and area as the Bettplex is not far. We had planned a 3 night stay and only lasted 2.. Our first night we checked in late afternoon went right to baseball and didn’t return until close to midnight.. Our room had an odor but the air had not been on or circulating so we assumed it was just stale old hotel room smell. We went to bed turning the air on.. We figured out quickly that the air was broken and no air was circulating at all. We did have windows that opened so we were able to open them. However it was raining overnight so we couldn’t get good circulation.

A manager named Tammy was so patient and helpful beyond what is required or even expected from a manager. This was a very pleasant experience! I highly recommend this hotel and will book family with them in the future.

I am very disappointed in this stay. I've stayed at this facility before and rated it very well. My most recent visit, not so much. My first night was met with a family or families running through the halls, falling down laughing and talking loud constantly and it was well after midnight. I thought that the next night would be better. Not so much. The guest on the 3rd floor were moving furniture, seemed to be wrestling across the floor, loud booms out of nowhere. It was constant. I went to the front desk and explained the situation to the clerk and it appeared that she became very offended that I complained about the noise. She alleged that they were about to eat because they had just ordered Papa John's and that's why it sounded like they were moving furniture. It was much more than moving furniture.

I've stayed at a number of Best Westerns over the years and I have never been disappointed. Of course, during WUHAN virus the breakfast in the morning was curtailed which was not good. Friendly people who want to take care of their customers.

Traveled to Temecula, CA for a Lacrosse Tournament with my family. This BW had good reviews but our experience was not good. Shared a room w/ my daughter and from 9pm to 12:30 pm the young adults in room next door partied. We called the front desk 4 times and asked that they do something to quiet the loud thumping music, pounding on wall and high-pitched laughter. Nothing was done and we were told no manager was on duty. It was awful! We had to get up early next morning for more tournaments with little sleep. No one was at the front desk in the am when we left. My daughter wrote an email to the manager and received a standard contrived response. This hotel was NOT cheap, we deserved a good night's sleep not partying all night and no one that cared. BW used to be a good family chain to be trusted... Not anymore!

Best Western is great, affordable, most Pet friendly. unless in Phoenix Az, then they're horrible. We travel to PPA and back staying in B.W. with our cats, until Az, then they were rude and not one hotel would help us. We called all in the Phoenix area and surrounding. it was a night late.

We stayed at the Willmar, MN location. The staff was friendly. The rooms were neat & clean. A pool, hot tub & restaurants were within the facility. Other restaurants were close by. They had a nice selection of breakfast foods considering the restrictions.

The first night there I got eaten up by fleas. They put me in another room for the next four days. At check out they lost my security deposit. Finally after a week they located it. Now it’s going on week two. I still have not received it. I called corporate. They seem as if they don’t care. I called the hotel. They seem as if they don’t care. Didn’t even offer me a comp night for the inconvenience. They just don’t care. It was a very horrible experience. I don’t recommend them to anyone.

I booked a hotel stay on bestwestern.com. Prior to booking, I found a lower rate on hotels.com. Best Western has a price match guarantee. I utilized this service by filling out and submitting the form with the required information. However, Best Western has refused to follow their policy and abide by the price match guarantee. I contacted the corporate office numerous times via phone and email. The staff were rude and and could not care less about their lack of honesty. I recommend choosing a different hotel company to do business with. As a further insult, I have top-loyalty with Best Western and manage my company's Best Western business account. I'm afraid to know how they treat regular customers.

I was forced by Covid travel restrictions to cancel my trip and yet the hotel is still charging me for a night that I didn't stay due to having to cancel. I was planning to book them again as soon as the travel restrictions were lifted, but they've lost me as a customer forever.

The rooms are great value; BUT the property is a dump. It promises a 100% smoke free environment but they allow everyone to smoke 24/7. The ground is covered with cigarette butts, and the open balconies are full of homeless vagrants who smoke and spit 24/7. The hotel's parking lot is full of homeless people all day long with them detailing their cars, partying and hanging out in the parking lot. Our cars were covered with trash each morning after all the partying. Loitering is permitted 7/24. There are NO signs to prevent this.

Overall, it was another pleasant weekend at the Best Western Plus Hudson Hotel, located in scenic Wisconsin. The entire staff worked as a diligent and respectful team in order to maintain the upkeep of the swimming pool, kitchen buffet area, front desk, and finally the luxurious private suites. My room was both pristine and sterilized, which reflects positively on the cleaning crew. Extra sanitizer was available too. In addition, everything was in working order, including the Fitness Center, Business Center, WiFi, T.V., electricity, and my favorite, the fancy Keurig coffee maker. At some hotels, when these item and amenities are not up to par or functioning properly, it can certainly disrupt the productivity levels. In Dubai, my hotel didn’t have any water, for example. There was ample parking and security which is reassuring as well.

Room Robbed at Best Western Plus and We the Victim, were told twice to pack up our bags & leave at 10:30 at night. Had stayed two nights going on the third night with 2 rooms, at Best Western in Tulsa at 10143 E. 62nd St, Tulsa Okla. First 2 nights were fine, in and out all day, then on Monday in and out, no issues, until, leaving at 6 p.m. back at 9:30 p.m. to find our hotel room door left ajar.

I loved our room at the Best Western Rail Haven in Springfield. Very clean and super cute room. Stayed in the Elvis suite and it was amazing and the pool and hot tub area were very clean and nice and the only issue we had was with the air and they took care of that immediately and they gave us nice to go bags for Breakfast and they were very nice and had all kinds of goodies in them and also the staff was truly amazing.

We always stay at Best Western motels when we travel. They have clean rooms, comfortable beds which is a huge plus! Their customer service has always been great and pricing is comparable to other nice motels. They also offer a nice breakfast included in the price!

My husband and I used to drive to southern Arizona every fall and return to Vermont in May. After a few trips we decided the Best Westerns were the best for the money. They were always clean and quite comfortable. I got into the habit of making notes about the places we stayed. At the end of the trip I sent a copy of my notes to AAA. They always helped us plan our trips, and they appreciated my comments. Sometimes they downgraded a motel; once a motel was removed from their book. My husband is now in the Otherworld, and I do not travel anymore. I would not hesitate to recommend the Best Westerns.

We have stayed in This BW Plaza Hotel Pigeon Forge TN 3 or 4 times. No problems before this stay. We went in May for 3 nights for our Anniversary and our son and two of our grandkids that had never been went with us. Had a fabulous time until we started to leave. My husband layed my cell phone on the bed and told me to get it. We were all taking things out to the vehicle. I went to turn in the keys. We went to the Pancake House which was about 5 minutes away. Noticed I had forgotten to pick up my phone. Called back down there and the guy at the desk remember me and called my room number.

On 5/3/20, I made a reservation to stay at BW Airpark Hotel in Inglewood, CA, upon arrival I saw homeless people hanging around the hotel, the outside was not kept up, the ice machine is outside and leaking all over the place, I was given a room in the corner in a very dark and unsafe place as a single female. When I complain about service my hotel keys were suspiciously disconnected from my room so I was lock outside for 2 hours, eventually end up being put straight across from the other room I had. The next day I left and came back late that night and the same thing happen. Was lock out of my room. Now at this point I decided to leave this hotel and go somewhere else that is safe and argued with Laura the hotel clerk about my room charge. All I can say do not go to this place alone as a female. It is dangerous.

Made booking **. Because of covid-19 had to cancel the booking. The hotel reminded me that the booking was non-cancel type but the money would be placed in the hotel funds so we could go another day. What they did not tell us was the hotel had shut also because of the virus and even if we had turned up the hotel was shut. Surely they should refund the monies.... Can not contact the hotel neither can Best Western. I had to give it one star as you cannot give them none. Pity.

I wouldn’t stay or recommend dealing with a company that their main concern with world wide Pandemic is greed, refused to waive my cancellation fee due to worldwide pandemic and travel restriction even though I called and cancelled ahead of due time, it’s not like no show, never again.

Me and my husband are very nice people. The staff are nice like Roger ** the night guy but owner Idan Patel is very rude and racist. Very bad. Kick us out for no reason and other people live there too. Don't go. There are bed bugs.

I booked my stay through Priceline because I was traveling with a pet and this hotel was advertised as a pet friendly hotel. Priceline stated I would have to complete the pet portion of the reservation at the hotel (waiver and fee) but I had booked a pet friendly room. When I arrived at the hotel at 2am, the hotel refused to provide me with a room because I had a pet even though the sign on the front desk said pet friendly. Then the hotel stated they had no pet rooms available and they were unable to place us in our original reserved room. After some confusion the gentleman at the front desk said I was fine to stay there with the pet but I would need to pay the pet fee and sign the waiver. I was 100% okay with this because that's why I chose this location.. for the dog.

My wife and I were driving home from Florida after an 11 day cruise. We decided on stopping in Richmond Hill, GA and as I usually do, I went online to find a good price for a hotel before our arrival. By mistake I booked the wrong date, due to being tired I suppose and looking on my phone in a dark car. Regardless, we booked into the hotel and I had to pay for the night and the woman who checked us in told me I would have to phone Expedia to refund me for the date I booked by accident. The stay was great and we enjoyed the great breakfast included in the morning. I phoned Expedia in the morning and they told me the booking was non-refundable (news to me!) but if the manager agreed, I would receive a refund and that was likely as we did stay at the hotel. That was over a month ago.

We booked 2 rooms for 4 nights 8 months ago. Our folks are in their 80s and we wanted rooms next to each other. Our flight was delayed 4 times and we got in exhausted and around 7:45pm. We were given a room on the 2nd floor and our folks on the 1st floor. The next day we complained to the manager at the front desk and were told there are on other rooms available. We were charged $230.00 per night per room. The bathrooms were in shabby conditions and the view was horrible. We had to look at 3 air conditioning units from the restaurant "The 3 Fishermen". The toilets were so low that you kissed your knees every time you sat down.

Candice ** (Greeley, CO) gave me THE best GW representation of ANY hotel I've ever visited. She went out of her way to make sure I was being cared for. Also, her personality was the most cheerful I've ever seen. She should get a size-able raise!

My mom, my two young kids walked in rain for hours to wait to check in at Best Western. When we went back to the hotel to check in. I couldn’t find my driver’s license. I had another picture ID with my name. I already prepaid for the room. My mom has the driver’s license. Brandy worked at the front desk. Refused to let us check in. I called Expedia, but there is at least a hour wait time.

Contacted the manager about a bed bug in one of the beds. Manager unable to do anything about it. When I went to desk to check out and ask for a refund he offered us another room. We declined and asked to be compensated for increase in cost for different hotel but he declined. I contacted corporate after returning home and they cannot do anything to rectify problem. At this point I feel like we should receive a free night at another Best Western. Manager ignored us. Guess you need to make a fuss instead of trying to be discreet when bed bug was found!!

Beware!! Went to Best Western reservation website and called the reservation number. Where the fellow I spoke with made no mention he was quoting in US$. and said free cancellation on the phone. It wasn't until I got the confirm from getaroom.com I saw this Price was US$ and no cancellation refund. I'm calling from Canada, booking a room in Canada. Why would I pay in US$? BW has gone to **. So much for loyalty and VIP customers. Nothing but run around from Best Western, they can't help me. Getaroom offered me $12. Will never use either of these companies again.

My husband and I stayed in LIncoln at the Best Western a month ago and I had forgotten to write a review. This staff was dressed in fun Husker gear on game day, was beyond friendly and went over and above what they needed to do to make everyone's day better! The breakfast staff was very friendly and the food was wonderful! Housekeeping was very friendly as well! The hotel is always very clean and welcoming. We will look to stay at this hotel every time we travel to Lincoln.

Went to Best Western website which defaulted me to a reservation site. Tried to make my reservation which didn't go through the first time and asked me to retry. Made the reservation and not until I received the confirmation did I realize that the date of our stay had defaulted to the current date. Not 3 minutes later we tried to change our reservation both through the reservation site and Best Western. Neither would budge on helping us with a refund or rebooking. Wondering if they are working together to rip people off. Both phone conversations resulting in their people hanging up on me when I asked for a manager. Will never use either of these companies again.

We were very disappointed with this hotel, beds were very uncomfortable. The very low sink was in the room right when you entered. Lighting was very poor throughout the hotel outside and was very dark. Had to go down to another floor then walk down a far outside hall way to the end where the only ice machine is. To top off our bad experience we had a scam phone call directly on our room hotel phone saying that, "There was a computer glitch. We need your credit card information..." Unfortunately we're not informed from the front desk clerk who knew about this from other guests that were also scammed! Customer care was not helpful. They said the hotel had to reach out to you. I’m a gold elite member for years. I’m reconsidering stay at a Best Western again.

False advertising!!!! You find it everywhere these days! The “truth” is, when you stay 2 nights they reportedly send you a voucher in 2-3 weeks for a free night stay. That does NOT equate to a “FREE NIGHT FOR YOUR “NEXT” STAY”. Why the misrepresentation? Whe I spoke with the rewards representative I experienced a VERY rude and sarcastic individual.

Best regards - Alex & Margaret [room 11]

This hotel is a safety hazard. I removed the mattress cover and found blood stains on the mattress. I called the manager up to show it to him. He tried to convince me that is wasn’t blood. He said that it was rust. Because he was so rude and nonchalant about the situation I asked for the number to the corporate office several times and he refused to give it to me. He then called the police and had me escorted off of the property. I asked the officers why were they called. They stated that he just wants me off of the property and handed me the refund slip. I was so confused. He kicked me out because I wanted to contact the corporate office. Unbelievable.

I'm embarrassed to say that I was scammed. I'm a senior citizen but this is my first time being the victim of a scam. Best Western will not refund my money. I stayed at the Best Western in Acworth Georgia (which by the way had roaches and fly-like bugs) for 3 nights, from Sept 19-21. I was charged for 4 nights. I have called the Best Western Corporate offices and spoken to Ms. ** and Ms. ** in writing and verbally. They told me that the fault lies with "the individual Best Western". Best Western Corporate told me they can't help me because it's the individual Best Western's fault.

I am a Gold member of Best Western. I made reservations on August 27, 2019 for an accessible room with a walk in shower for four nights starting September 16 at the Laredo, Texas at the 3110 Santa Ursula Ave. location. I received confirmation of the reservation. When I checked in the room was not available. I have stayed several times at this location since about a week after they opened it and never had an issue until now. After the first night they changed me to the proper room. I will have to think twice about staying at this location since there are a lot of nicer motels in Laredo besides Best Western Plus which gets a Minus for me. And I question Best Western reservation system that does not honor the reservations.

We went in this place to save us of Dorian Hurricane, on September 7, the wind is 150 km/h and we feel it is dangerous in our house, we decide to spend a night in this place to feel safe. We arrive and the power is down, is comprehensible, we take a room. The day after we leave and the power still off, the manager told us she would send an email when the payment is processed, never happened. After 2 days she charged double price. My wife went to ask information about that and the husband of the manager told my wife, "We don't want you here, don't coming back." We already called to the head office to complaint, but I think these people are very nasty racist. Suggest to boycott this hotel.

Be aware. This hotel charges a premium price for a cheap hotel!!!! When you try to book online for the $95.00 rate but it says no rooms available but call and they tell you they have plenty of rooms but charge you $145 per night is a joke. Then I called the day after my stay and was quoted 119.00 a night but received a call telling me no that was wrong. Wow what a joke of a hotel!!!! Want stay at another BW EVER!!!! VERY DISHONEST.

Let me start by saying I got a horrible sinus and ear infection for over a month from staying in this hotel. We were displaced from our home for a month due to a flood and to make things worse we had to stay in this god awful hotel. The shower curtain smelled sour. I told them several times and was told the would change it which they never did. All they did was spray to with some very nasty smelling deodorizer that smelled like cheap cologne and as soon as the smell was gone the sour smell came back. The air conditioning filter was black. When I told them about it all they did was remove it and not replace it. If I had been paying for this room I would have never checked in. I don’t recommend that you stay here and I will never again.

After our stay, they called to let us know my husband left his wallet. We asked them to mail it. They did, but we got it back without the $500-$600 cash that was in it. Have always chosen Best Western, won’t anymore!

I checked into Best Western Tallahassee-Downtown Inn & Suites on 08/30/19, we arrived late - Memorial Day Weekend and families evacuating South Florida for Hurricane. We finally made it to the hotel, checked in and made it to our room to rest, while we were getting ready for bed a ROACH crawled out from under the Bed and went under the TV stand, I moved it until the roach came out and we killed it with our tennis shoe!!! We were going to call the office, but we were told we got their last room. Saturday morning as we were checking out, I told the front desk, she said “Thank You! We will have somebody spray the room.” That’s my First & Last time staying there!!??

I booked a function room at this place on July 20th 2019. My contract said they will take the payment on the day of the function. I even finalized the details with the Sales Manager, who assured me that they would deduct the payment on the 20th. I told her my intentions that I wanted to switch credit cards. But she went ahead and deducted money from my card the day before, without even checking with me, without any explanation. When I tried to fix it with her, she could not even apologize for it and kept arguing with me that she thought I had enough money in my card to pay the previous day.

We were members of the rewards program, in the spring of 2019 we received an email that said if we stayed two nights in a Best Western we would get a third night for free so we thought that’s a good deal so we stayed two nights but didn’t get the third night free. We made a reservation later based on the third night being free which they denied us, their excuse was we used our rewards points for one of the nights and this did not count as a night. This was not mentioned in the email, we could’ve just as easily paid for the night. We would still have our points for a free room and third night free. Instead our points are used up and no voucher. So we are done with being scammed and are looking for another hotel chain for our travels.

My husband and I stayed at the Best Western Hotel located at 5500 28th St SE in Grand Rapids MI from July 24th thru July 28th, 2019. The first night we used our towels and in the morning upon leaving for the day, we greeted the cleaning lady and we let her know that we needed clean towels for the day. She told us that she would take care of it. We returned that evening to the same dirty towels. I contacted the front desk and the staff apologized and about 10 minutes later, she had another staff person bring clean towels to our room. I gave the staff person our dirty towels and I asked him what is their policy on changing our towels, he told me that the towels should be changed everyday and the bedding should be replaced every 2 days.

If you want a smooth experience making travel plans and a company that is diligent in providing fair services for their customers, do NOT book with Best Western Hotels or else you will be regretting it. They scheduled my travel dates for the weekend after I tried to book instead of for the dates I specified for them, and have being dragging their feet to fix the issue. They will not reimburse me, even though it's their mistake in the first place. Worst customer service I've ever experienced!

I stayed at Best Western Plus at 32124 25th Ave S, Federal Way, WA 98003 on July 24 2019. They list 24 hr shuttle service to the airport and this was the main reason I booked the room. After checking in we were told the earliest the shuttle would start is 0430. Since our flight left at 0540 and it was at least a 15 minute ride to the airport this would not work. They told us of a "special" $47 taxi service they could arrange. Of course they did not offer to cover this additional cost. We scheduled the taxi for 0345.

I stayed at one of their properties in Lake Bled, Slovenia in September 2018 as part of a tour group. While I was there, I slipped and fell in the tub sustaining facial injuries. I ended up in the emergency room with stitches and I ultimately ended up with facial scarring requiring ongoing medical care. After the accident, I spoke with the manager who agreed with me that the tub was unsafe and prior rubber mats which had been used for traction were removed during a prior remodeling. I was referred to their insurance company and filled out extensive paperwork and after several months, I was sent a letter telling me the accident was my fault and I was careless. The letter made no sense. I later contacted the Corporate office who initially was helpful but later referred me back to the hotel and the useless manager. Unfortunately, no one would accept any responsibility for the unsafe conditions.

We had planned this vacation for two years and I have never written a bad review on a Hotel in 62 years but this one earned it. When we walked into the suite there was no tv on the wall just the cables. Tried to call front office and phones didn’t work. Walked downstairs and was assured we would have a TV first thing in the morning. Did not have a working tv the 6 day trip. Phones working by the third day. Balcony and sliding glass doors were filthy. Light bulb out in bedroom, elevator not working twice during our visit and toilet continually running. The staff left their carts in the narrow hallways all day and night. To top it off I am sure it is an OSHA hazard to leave barrels of fluid in the hallways outside of rooms filled with liquids marked hazardous and corrosive. Best Western Ocean Reef Suites you are one hot mess!

We stayed at the Best Western Plus South Edmonton Inn a few months ago and were pleased with the facility so we tried to book another stay at the same property. Booking a room turned into a 2 day nightmare. I found what I thought was the web-page for the property on the internet and it listed an 800 number for reservations. DO NOT Trust the 800 numbers provided on web-pages! I thought I was speaking with Best Western's reservation desk and proceeded to make the reservation and as usual they requested a credit card to make the reservation.

We stayed a Best Western Hotel in Shelbyville, KY... Once arriving in our room we found the ceiling was leaking water into the light fixture. After calling the front desk 3x they finally moved us to the room next door. It is now 11:30 at night and I have 2 children. No apologies from the manager on duty and no other help until I called the corporate office. Then I get a 20% discount... lol. Thanks for the great customer service!!!

I was VERY disappointed in the Best Western motel in Blairsville, Ga and will not stay there again. The motel is very old and has not had renovations in the room that I was in, for a very, very long time. The carpet was filthy, toilet had to be flushed 3 times before working and the worse part was when I went to bed it was like sleeping on a tarp plus the sheets were so rough that they felt like sleeping on wool sheets. I called the front desk to see if there was another room available but she said that all the beds had the same mattress covers on them. They did find one a little better the next day and it was a small improvement.

We've stayed at many Best Western Hotels in our travels, and they've all been at least above average. Some have been great. But this one (Toledo South Maumee) is a shocking letdown. We booked a king room with whirlpool bath. The first room had tepid hot water. The other whirlpool room had hot water but the tub stopper was broken. We had to settle for a room with a regular tub... But no king bed, only two queens. Which would have been tolerable, except for the stink of cigarette smoke (in what is supposed to be a totally non-smoking hotel). Best Western is better than this; it's like finding a dead slug in an otherwise appealing salad.

AWFUL!! The west wing elevator smelled like mold and mildew so bad we had to take the stairs. Our room smelled like mildew as well. Fridge did not keep food cold. Ice machine barely worked and sounded awful, bathtub would not drain so you are standing in water while trying to shower. Wifi was terrible, My child stays on his iPad and he was very frustrated at how slow it was. They have no entrance to the hotel from the pool and you have to walk all the way to the front desk to check out (sign out beach towels) and then walk them all the way back to the front desk and sign them back in. VERY INCONVENIENT for vacation. The pool was very small and cloudy like it needed chemicals, the hot tub/kid pool not sure which it actually was because it was lukewarm... Also had very few chairs and NO umbrellas at the pool. Very rundown and barely a step up from a roach motel.. AKA the mold motel as we call it. Would NOT recommend.

I had multiple roaches come out in my room. I was moved to another room and there was long hair in the sink and on sink. The toilet did not flush at all. It has been a horrible experience. The advertisements are completely false. I selected Best Western because it offered transportation to the airport, but when I arrived the front desk shared that I should get an Uber instead. I wish I had known this because I would have NEVER booked here.

After a long hot arduous journey it was getting late and I decided to pick a hotel in the Sonora area to have dinner, shower and get a restful sleep. The best choice was the Best Western Sonora an older but completely remolded and updated motel just off the 108. Upon entering the lobby and attempting to check in, there were issues beyond the hotel’s normal procedures that needed to be resolved before finalizing the check in.

No problems, simple check in approximately 5 minutes. This makes the twentieth year we’ve been up here Railfanning in Fostoria. We started coming up before the Rail Park was started. The staff at the Best Western has always been accommodating and the people of Fostoria have made Railfans welcome.

Due to me staying at a Best Western before in Daytona FL, everything was exceptional there. I decided I would book with the one in Deerfield Beach FL. The reviews was great so I knew this was going to be a great stay. NOT!!! Total Disappointment... I would not tell anyone to stay here. I booked a room for 9 days for my family and I. No one comes to clean your room, you basically have to flag down the cleaning crew for towels, come clean your room, take out the trash, and then they get an attitude when they have to do this.

After listening to what I got to say, we both went to my room and I also showed him proof, a video. He says he would check and that things like this happened! I am so pissed. We are travelers, how would we like to come back to a hotel room ajar, and when I questioned, he just says things like this happened!

I stayed at your SureStay Hotel Buena Park, CA and reserved the room back in March 2019. I booked your hotel based on location and having a breakfast available each morning that I was there. When I got to your hotel the breakfast bar wasn't going to be available for my stay. I specifically book your hotel that stated it was one of your offers at this hotel. I was very upset and was planning of using it while I stayed at hotel. I tried to cancel my reservation and booking at another Best Western after I read email about breakfast bar unavailable. Not only this was not available my AC Unit and TV wasn't working in my room. I think I should be credit a night's stay for inconvenience.

Made a reservation, cancelled within 24hr period as the policy stated. The hotel charged me anyway. Called customer service and they stated that when the reservation was made, it was too late to cancel. This hotel is located in Delhi Louisiana. A very unsafe location. No security and not well lit. Will not recommend anyone to use Best Western. I am a well traveled person. They are dishonest.

We spent a night at the Best Western Sunland Park in El Paso. Our experience there was amazing. The general manager, Cassandra was so efficient and helpful as was all the staff. The room was great, the breakfast was wonderful and the value could not be beat. We would not consider staying at any other hotel or chain.

Best Western Plus, Bradenton SR 64. All in all, it was an ok stay. I was extremely annoyed with the A/C. It felt cold if I stood next to it but didn’t really feel like the room was as cold as I had it set to. Also, it made a disturbing noise every time it kicked on. It awakened me each time. I also had searched for a pet-friendly hotel. It showed online that it was, however, was later told it was not but “used to be”. The staff was pretty friendly. Bed a little hard but got used to it. No fan in bathroom. Ice machine and vending machine were out of order.

Best Western is the worse hotel brand I’ve ever had to deal with. We were told our hotel reservation was cancelled two hours before we arrived due to continuous plumbing problems. When I arrived at the hotel, I was bullied by the tall man named Eric who had little manners and no customer service skills as well as the general manager, Gary. Eric was throwing dirty looks at me from behind me. When I saw what was happening, I asked Dan why this is appropriate and he went on to say he didn’t see a thing. He was looking right at him. It was like dealing with thugs!! Best Western open your eyes and have housekeeping clean up the staff!!

The Gold Country Inn is by far the worst Best Western l have ever stayed in. The smell on entry was sickening, there was an empty six pack and assorted other garbage left behind the TV/dresser then the TV went blank and never work the rest of the night. The desk clerk told my wife at check out that she would not charge $30 pet fee, which was a lie as when I checked receipt at home it had been charged. The room in general but especially the bathroom was in horrible condition as who "remodeled" or did maintenance didn't care to finish or what the room looked like.

My son and his girlfriend stayed at the Best Western on Commerce. A hotel chain that we often support, because overall it is usually a good experience with decently clean rooms. But their last trip to a Best Western (in LA) was a nightmare, they were without running water for 3 DAYS!! I initially told them they should leave but they were new to California in general and didn't quite know where to go, and the hotel promised them they would be compensated for the days without water, and just as soon as they had lost their patience the water returned.

Date of Incident: April 6, 2019 Time: 7:00 PM. I showed up at the Front Desk and YOLI said "I can't find your confirmed reservation and later on said it was for one day prior April 5, 2019. She said if you want to stay, you will have to pay again $118.00. I went to another hotel in Bakersfield, CA. When I came home I called the Manager and she said, "I can't help you" and hung-up on me. I checked and verified the booking date, confirmed on April 6, 2019. Hotel made a error or mistake. I prepaid with AMEX Credit Card and I want a full refund in the amount of $95.92. This is taking too much time to solve this matter. I have reported to a few agencies to help me, but it looks like I might have to do more research. Any suggestions. Sincerely, Raymond **

Stayed once and enjoyed my stay. Booked again but was admitted to hospital prior to vacation, so logically needed to cancel reservations, but they would not cancel it and kept my $400. It was to be an annual trip, but never again at a Best Western!

The lady I worked with first--Kayla--and then Stacey worked from Wed. till Monday and then FINALLY after many phone calls---got this problem solved and a credit to my credit card from the hotel they mistakenly booked me into!

I tried to cancel my reservation as we had a death in the family. They denied my cancellation because the reservation was booked to long ago and didn't honor the death of a family member. I was a diamond member. That's my last stay with them.

Everything went wrong with my 1 night stay at Irazu San Jose Costa Rica Best Western: I did not get the superior room I had selected when I made the reservation. I paid the room entirely with my reward points (16000) from the Best Western Rewards website. But the day after my stay, I saw in my account that I was charged 85$US even if the 16000 points had also been taken. When I made the complaint to desk, they told me that it was a mistake and that I would not get charged on my credit card. They gave me a receipt with liquid paper on it masking the rate (!!!) 10 days later the hotel sent me a bill by email...and they took 85US$ from my credit card. This is called an unauthorized transaction. I am trying for several weeks with Best Western customer service to arrange things... It's still not resolved. This is pure fraud!!!

I make a reservation 7 weeks before the reservation day. They (Jonson City Inn) charge to my card 4 weeks in advance. I told the person on the phone when I made the reservation, I will use a different card when I check in. They never told me they will charge to my card 4 weeks in advance. As a result I cancel my reservation, I don't like to pay for something that never receive it.

I booked a room in Naples Florida then cancelled and was told by hotel (I stopped) that it would be no problem as long as Hotels.com had no problem with it and to contact them. I did and Hotels.com said as long as Best Western agreed it would be no problem. Then Hotels.com said the Best Western told them I would be charged for 1 day. Needless to say I was charged for 3 days TWICE and it took 4 hours of my vacation time to fix this. I would not suggest them after what they put me through during my vacation, I used to stay at Best Western but will not anymore nor will I be using hotels.com.

It will be a month that I reported a lost item from this hotel located in Virginia. Best Western Capital Beltway. I’m contacting you once again concerning my lost air mattress. I haven’t gotten a call or any other information from any of your house keeping managers. I believe if I haven’t been contacted by now the item was taken by one of your employees. It’s obvious and a shame that the person is not loyal or honest about property not belonging to them. Especially, as it reflects the service in your establishment.

This Hotel literally stole $300 from us, we used Air Miles to book our accommodations and had a terrible checkout and when we got home we found there to be over $500 charged to our card from the Best Western Plus in Okotoks Alberta. The manager was rude and would not respond for the most part. There is another review of basically the same thing happening with another unlucky patron who stayed here on TripAdvisor, this Hotel should be held responsible!!! They stole our money and I will never ever stay in a Best Western again and I am doing my very best to tell everyone I know.

The bed was comfy and the hotel was quiet and clean. Staff are very polite and accommodating. Location is perfect - close to everything. They allow animal companions. We left our dogs at home but a dog-friendly hotel is a plus. The location is safe, also.

I didn't want to stay at BW but had no choice as all the other motels were booked. Walking in the room I saw bugs crawling up the walls, in the tub, on the floors. The floors were sticky so I took the towels and lined them to the bed so I could walk without my socks sticking. I started collecting the bugs in the plastic cups. I didn't take a shower as I couldn't wash all the bugs away. Since it was so late and I noticed the lobby clerk sitting outside smoking and I was very tired, I tried to sleep. Couldn't sleep with the thoughts of bugs all around. The small refrigerator kept making growling noises. It was horrible. The AM breakfast? was unattended except for the cowboy who drove in from the road, plated up, ate and left. There's no one around at the desk or anywhere. I'd rather sleep in my car than at another Best Western.

The worst experience ever. I've booked a couple rooms at the Best Western in Deerfield Beach, FL and for the most part it has been okay. The guy who works at the front desk (Hector) is who ruined my experience. They offered me a free night based on my rewards points that I have accumulated over time. So I call trying to actually take advantage of my points, he's telling me I don't have points or a reservation in which I do and then quickly transfers me to customer service. Customer service then tries to get in contact with Hector at the hotel but no answer. Between the rep and I, we must've called 26 times but no answer.

Two months ago I stayed at the Best Western Hotel in Beaufort, SC. My wife and I had a wonderful stay at this hotel, but I forgot to write a review of the hotel so I am correcting that today. I called to make my reservation a few weeks prior to my stay. The person taking my call was extremely helpful and efficient. He informed me that the hotel had been recently renovated, and that I would love my stay. He mentioned some of the events that were occurring in Beaufort that week, and I was appreciative. He obviously loved his hotel and his town.

Friendly Staff @ check-in. Friendly hotel employees. Will definitely stay again. They need more selections for their breakfast but everything else was good. Exceptional clean rooms!!! Hotel is in a good location.

I felt the motel was out of date and very dirty. The parking lot was full but it was terrible compared to the others I've stay in recently. I stayed in Tupelo Best Western the night before. Although the room was updated and clean, the staff was literally pushing me out. I felt unappreciated and stressed out.

The owner/manager of the Best Western Verdun hotel is top class as are his wife and other staff. All are extremely friendly and super helpful. The hotel itself despite being part of an American chain has retained its French charm. Rooms are comfortable and clean. Bed was very comfortable and clean, the bathroom although small was well accessorized and very clean. The breakfast was good but perhaps a little expensive at $14 per person but not unacceptable. Wi-Fi was free and worked well.

Went online to make reservations. Charged one price then there was another price before we went then they gave us a coupon for $20 that was only good for 2 hrs. We had made reservations already so we did not think that was business like.

Great place to stay if you have pets. We have 2 dogs and the place was clean and very accommodating. Excellent breakfast to help get you on the road quickly and not to be bothered with going someplace else.

Fortuitously, I checked with the reservation desk before we arrived. The original arrangements were made thru the 1-800 line, but the printed confirmation was wrong. I called again to straighten it out and even tho the confirmation was corrected, I decided to check with the hotel itself. The reservation there had not been updated to the correction. Straightened it out with the desk clerk over the phone. Everything was in order at check in, but on Day 2, I was locked out of my room because they enforced the original, incorrect reservation. None of it made sense. On the bright side, the woman who ran the breakfast bar was one of the hardest working and most pleasant hotel workers we had ever met. She should be running the registration desk, not relegated to kitchen duty.

I’ve been going to Best Western hotels for years and for the most part every visit has been pretty good. The last few times that I stayed with them was at the Best Western Plus Cary Inn - NC State on Walnut St. The night staff didn’t want to get me more blankets and towels for my kids, the room smelled of mildew, and I requested a mini fridge to put the kids' milk in but I didn’t get it until the next afternoon. SMH. I was utterly surprised about my experience there. Then a week or two later I try logging on to my Best Western account to make another reservation in the future, but I couldn’t log on. Turns out my account was randomly selected and put under review and now it has permanently been deleted with no warning or explanation. I was just told that the account was randomly reviewed and deleted. I will NEVER bring business back to Best Western and it saddens me that they actually just delete accounts for no reason.

I had the pleasure of staying at the Best Western in Waterboro SC a few weeks back. I cannot say enough about the wonderful friendly staff. We arrived late around 10:00 pm the evening of the reservation. Night clerk could not have been nicer. Both rooms were ready and she explained about the breakfast the next morning. Good night sleep on the first floor was a little surprised as I was sure we would hear the traffic. We did not. Then at breakfast we meet the best most efficient friendly hostess for the breakfast room. Her name is Joanne **. This woman made you want breakfast. Could tell she loves people and her job. She even went as far as made me a BW Waffle.

We love Best Western and have been rewards members for years. Although it has been a mystery as to how to use our points till now. We called the Piedmont, NC. hotel on Oct. 18th and finally after 4 years we were able to use our points for a very nice room. Nice person at check in and great breakfast. We noticed when we reached our room that across the hall was an electric cord going from one room to another. When leaving the next morning we stepped into hall and the rooms across the hall were being opened up and hot steam came out. I asked the man opening the door if it was for BED bugs and he said yes but that it was regular maintenance preventative. Needless to say when arriving home I undressed in garage and washed everything in my suitcase as well. Very scary. Is this indeed new maintenance procedure? Or should I be concerned that I may have brought home bedbugs?

Arrive Friday 12 Oct. 2018 for an ADA room for 2 nights. We were advised the elevator was broken and would not be fixed until the following week, and if we wished we could cancel without charge. They also informed us all motel/hotels in the area were fully booked. I checked 3 or 4 and they were fully booked. I was offered an $18.00 a night discount. ($99 instead of $117 a night). They are an 80 unit motel with 2 ADA rooms. Ours was on the 3rd floor with no elevator. The stairs at one end of the hall (closest to our room) was NOT ADA COMPLIANT, it had carpet for the steps and only had a handrail on one side with rough stone walls, where any slip, trip, or fall could be very painful.

I very seldom have any issues with Best Western hotels, but I am compelled to report this matter for the sake of the consumers, Best Western and its reputation. Recently 9/7—9/9, my wife and I, stayed two nights at Best Western Plus Colony Inn, 3600 El Camino Real, Atascadero, CA. 93422. On arrival in room number 229, as we were getting settled, we were disturbed and alarmed to find a used condom wrapper in plain sight next to the nightstand. We began to wonder if the rest of the room was clean, which it appeared to be. So, we graciously dismissed it as an apparent oversight of the housekeeping personnel. We immediately took the used condom wrapper to the lobby to report the incident to ** at the front desk who was surprised and offered us another room which we declined, because he specifically gave us that room for its quiet location.

Worst example of Best Western Hotels that I have ever seen in my life! The whole hotel is a construction site! This hotel should not even be open to the public. It’s dangerous and very inconvenient. Only one elevator works and the whole parking lot is filled with building materials. Worst hotel experience I have ever had! I would not stay here again if they were giving rooms away free! Makeshift front desk that is a joke! Why would Best Western allow this?

enitta ** 1/5. 3 minutes ago on Google. I have never had such a horrible experience in my life. I checked into Sherwood best Western at 6 AM Friday morning. They told me I was not to check out till Saturday morning. I ask her three different times to make sure I heard correct. Checked in around 1pm that friday, called front desk and ask how to call out locally. Manager started chewing me out. I hung up the phone. I don’t pay $89 to have a manager yell at me.

I called the toll free number to determine how many points I have on my rewards account. I was greeted by a lady (I'm being nice when I call her a lady) named Farris. She asked me several question for security reasons. When I refused to give her my phone number, she stated she would not be able to help me any further. I told her I did not want them to sell my info, so there has to be another way to verify who I am after asking me my full name, e-mail, home address, where was the last place I stayed. Now keep in mind I travel 45 weeks out of the year. So to remember where I stayed last?? Really??? When I asked for a supervisor, I was told she would give me to a supervisor. I told her I would call right back and ask for a supervisor that way or better yet would it be better I called the CEO. She laughed and said hold on... Farris desk partner got on the phone and she gave me what I wanted to hear. I hung up.

I have been a BW Platinum customer for 5 years. I travel 21 weeks out of the year mostly for business. I decided to book a personal trip for Labor Day this year. The hotel was 440.00 for two nights. Don’t normally do this but decided to check out Travelocity. Turns out the same hotel was being rented for 240.00. I called BW and told them I could book the same hotel for ½ of the rate. Their response was, "You should have book through them." I feel they have no loyalty to their customers or they would have offered a competitive rate. Why should I pay more just because I am loyal to the BW brand?

Best Western Junction, Texas - I used BestWestern.com to book the hotel. After a marathon drive from Southern Colorado I arrived at the hotel - to be informed that they do not honor reservations made over the chain's website... "I should have called them!" How was I to know these country bumpkins don't know how to use the internet? I've elected to cancel my Best Western Gold Card and not use this chain in the future.

My wife and I were on vacation earlier this year and were trying to find a hotel in the Daytona Beach area. We started the search online and found availability in the closest Best Western Hotel for $66. I put in my credit card and reserved the room for $66 charge. When we arrived at the hotel we found that there was a $33 service charge added to the bill. I was not aware that the reservation was hijacked by CCI HOTEL GUEST RESERVATIONS. I could not find any information regarding this company online. Since I agreed to the charges, my credit card company would not stop payment to this company.

My husband & myself along with my brother in law who had his own room stayed at this location (Best Western Plus Huntersville, NC) from 7/21/18 -7/25/18. Only once was our room cleaned the way it should be. No vacuum, No Shampoo or soap. The king size bed was hard in the center and soft /lumpy on both sides, My brother in laws room was the same. The garbage outside by the back door was not emptied once and was overflowing onto the ground with odor. The girl working the evening shift spent her time eating grilled food with her male friends in the breakfast area (the men were drinking). The only good thing was the woman that took care of the breakfast, Theresea. She went above and beyond. Friendly making sure everyone had what they needed and even took our garbage when we were done and a very clean area. She should get a raise!

So we stay here often when we come to visit family! We continue to stay here because the rooms are always clean and service is great!!! Sadly tonight when we complained about our neighbors smoking weed and the bellman even agreed nothing can be done about it!!! Seriously! It’s against the law!!! Very disappointed!

I made a reservation through Priceline and paid in full prior to arriving. The lady named Taylor at the front desk in the Homewood, Alabama location, of State Farm Parkway would not let me check in with the passbook ID I have on my phone, which is state verified, nor would she let me give her a paper copy they sent me online when I originally ordered it. This was the last $100 dollars I had to my name. She then refused to give me a refund for the night's room I already paid for. It was extremely hot outside and I waited in the lobby trying to figure out what to do while she continued to press me as to what I was going to do. I'll never stay with or recommend this hotel to anyone. I am disgusted with such horrible service.

DONT STAY HERE! (Pontoon Beach Illinois) Their front desk was so disorganized. They were sent some paperwork they request from me prior to my arrival. So I sent it days ahead of time, So that check in would go smoothly when my fiance got there ahead of me. When he got there no one had knowledge of anything. Eventually after calling & questioning it suddenly it appeared. They refused to give me my preference of room. 2 double beds was the request. They would only give me a king. The manager Vicki made it clear to me that I was being punished because I booked through Priceline. Instead of them directly. It was not sold out! They had 5 cars in the parking lot. I would never recommend this hotel to anyone! You have been warned!

Montrose W Ave - The supervisor had me and my children forcefully removed because of a shoe policy in the dining area where no signs were seen just word of mouth. Police were called. I have never been so humiliated and embarrassed in my entire life. The supervisor called the police again on me The next day. Said I was harassing the business by calling to speak with the manager, not one time did the supervisor ask for my name when I called to speak to the manager.

We made our reservation 4 days before arrival, I called the 800# to set our reservation for 6/22 & 6/23. Nowhere does it state the hotel is going through renovations, in fact it wasn't added to the website until I mentioned it in my complaint. The Sales Manager & Hotel Manager want you to know the renovations of the rooms were done in December - but mind you, the sink to wash your hands is in the bedroom far away from the toilet area - I only know because we went to look at the room to make sure it was large enough for the 3 of us.

Travelers Beware. We made a reservation early Tuesday morning with the Best Western Hotels for a king size bed, pull out couch, and pet friendly room. We were traveling to Michigan from Connecticut with a 15 month old baby, a 15 year old child, and a dog. We received a phone call as we were walking out the door that our reservation was not available, and their establishment could only give us a non-pet friendly room with a king size bed, a desk, and chair. So our dog can sleep where? And our son can sleep in a desk chair? Stunned we contacted their corporate office only to receive empty words of apology and a bonus $25.00 voucher. How generous of them!!!

Nasty disgusting BED bugs are my mother UP. I told her not to stay this hotel because it was dirty. The last time I went I refused to take off my shoes but she convinced me that they remodeled. Well of course they did remodel but only the lobby and decor apparently because my mom or are UP badly and then had to argue with the rep. I hated this stay first of all because the representatives were checking my kids arms to be sure that they had on wristbands in the pool. It is never that serious especially when you have bigger fish to fry like those bug bugs. I've always loved Best Western and have been a rewards member for years. It's the main place I would stay and refer others looking for quality hotel with good pricing. That is now over with. Your brand is now trash to me. I'm so glad I won't be stay in with you all on my Kentucky trip.

Booked hotel thru Hotel.com looking for pet friendly. This hotel was listed so I booked for 1 night. Had to prepay for room. When I arrived for check-in, I was told no pets allowed. The front staff reluctantly allowed me to stay knowing I could not get my refund back at this point. They put me in an all handicapped room which was ridiculous as the shower curtain could not close because of a permanent seating structure attached to the tub. I am not handicapped. To my surprise there were doggy stations on the premises so it was contradictory to what the front desk told me.

My husband and I checked in to Best Western PLUS on May 27. The next day our room was not touched, (waste paper cans not emptied, no fresh towels, bed not made). The same day there were children laughing loudly and running around wildly, hopping up on the reservation desk, riding a scooter in the lobby area, and going into rooms with the housekeeper. The next day a child was seen lying on the clean towels on the linen cart! These were undoubtedly children of the housekeeper. I reported this activity to "Nick" who was most helpful, apologetic, and got us clean towels, fresh garbage bags, and said he would "take care of the problem". If it wouldn't have been for him "bending over backwards" to help us, we would have refused to pay our entire bill. (We had reservations and stayed for 2 nights.) We decided we will never stay in this motel again, and perhaps will not patronize Best Western motels again. Folio # ** Room # 215.

Best Western Hotel Monmouth Junction, NJ/Over-Charged (TWICE). 1 Princeton, NJ, United States. Contact information: BestWesternprincetoninn.com. We are platinum rewards members and have been staying at Best Western Hotel located at 4191 US-1 Monmouth Junction New Jersey, since May 4th 2018. We came back here because we have always had a good experience here. The staff knows us, the breakfast is good, and it is a generally safe environment. We returned even though we were wrongfully overcharged in the past. On Wednesday, May 23rd 2018, I returned to my room to discover my key was deactivated. I went to manager **, he took 30 minutes to do what other staff members did in mere seconds.

My husband and I checked into the Best Western Plus Airport in Shreveport Louisiana this past Friday on the 18th of May as we were attending a concert that evening. Check in with no problem. In fact they gave us a room upstairs because it was already available. The problems began when we got into the bathroom smells like urine, after having looked around I found out why, the toilet had a significant amount of urine on the bottom left and right side. And it look like it had been there for some time. We went on to the concert that evening, concert let out at 10, we returned around 10:30 back to the hotel, only to find there were no parking places!

Ok let’s start from the beginning when I actually thought this hotel was going to be great... Started off with a couple calls to the hotel front desk where I spoke with a very nice young lady who lives on island. We talked about early check in and late check out times and I told her I would call back regarding booking. A couple hours later I called back to book and she asked me about being members or triple A members and she said she got us a great rate of $108 a night. I said, "Wow that’s good, what about taxes?" She says, "That’s included!" She then said, "Yes it’s a good rate considering it’s peak season and rates are normally 170 a night." I agreed what a great rate, she went over personal info and got my credit card info and confirmed the nights and we were done.

I had a reservation for a weekend while the Tulip Festival was going on. My son is getting married that weekend, and the minister was coming from out of town. We reserved the room for her - we live in town. The minister cancelled four days before the wedding, so I tried to cancel the reservation for a day that should have been very easy for them to fill. They stated that they were very strict on their no cancellation policy, so I asked for it to be commuted to a credit for use at a future date. They refused, telling me that if I couldn't use the reservation, I was out the $217.00.

I live in out-state Minnesota. Some times I work in the Minneapolis area three hour drive away. April 12th 2018 I checked into Best Western Eden Prairie Inn with reservations for two nights. The room appeared to be clean and in good order. I personally have a problem with the tiny pillows they supply but I was able to get some sleep. The morning of the 13th I proceeded to take a shower the fiberglass tub/shower. It had no rubber mat in the nor anywhere to be found. Sure enough when attempting to get out I slipped and hit my head on the wall and tub. While leaving that morning I informed the front desk.

I booked two hotel rooms at the Best Western at McCarran Airport in Las Vegas on October 6th 2018 but for some reason on the booking form the date was changed to May 1st. I called the hotel twice to ask for a correction to be made and offered to pay for any difference but the manager would do nothing to help me.

My stay here was on March 7th 2018. This was a really good one cause we stayed only for a few hours. We checked in late but that's good. Then on the 12th we went and checked in late again. This was at 1 am. Now I'd think with a fully booked hotel I need my rest and get going the next morning. But now 1 am going into the room there was used silverware on the table and lights on. Just walking in I felt is don't feel right. We called front desk. The woman there was awesome. She came took it out and we agreed that would be it but, that was just the beginning.