Avis Reviews

I rented a Chevy Camaro as a weekend treat for my two young boys. I paid about three times more than I normally do for an average car rental. We picked up the car in an airport garage which is pretty dark. We took off and drove for an hour. When we stopped we noticed several stains on the interior upholstery, liquid spilled on inside door panels, grease on dashboard and exterior appeared to be washed with a dirty sponge with black greasy streaks all over. In addition, the check engine light came on while we drove it. Lastly the vehicle wreaked of smoke. I responded to the standard email survey and received a standard form letter response which was very unsympathetic. I also sent CSR a snapshot of company website stating all vehicles were smoke free. Never received a response or any effort to rectify situation. I even sent a second follow up email 7 days later. Terrible, terrible experience and customer service.

It took me approximately 45 minutes to get a rubbish car. It was dirty and not ready when I arrived, and I had it booked from 3 months ago. How unprofessional are they! After getting the car, Ford Fusion, I to clean the car with their cloth at Dubai Airport in the heat. I questioned whether the car had reverse sensors, I was informed that they did. Guess what, it had noticed the car was of cheap quality which is supposed to be the same group as the Honda Accord. Totally disagree. Anyways I had to wait for them rubbish camera that makes no sound, really pointless.

I recently visited Iceland and had an AVIS rental car (booked through RentalCars.com). When I made the booking I ticked all the boxes to make sure I was fully protected and indeed I received an email confirming "FULL PROTECTION". It was bad enough that I had to wait in the queue for one hour, but when I got to the desk I was subjected to intense sales pressure to take additional AVIS insurance. The rep suggested that the Full Protection provided by RentalCars.com was inadequate because it was not AVIS insurance. I showed the rep the "FULL PROTECTION" details on my RentalCars.com app on my iPhone but still he insisted I needed more insurance. It put a cloud over our holiday as my wife was worried that we were not properly covered. WHY do we put up with these SCAMS? I'll never use Avis again and I hope this will begin a "butterfly" effect to stop this dishonest practice - please support me.

I travel overseas for extended periods of time and I rent vehicles. This last trip to Europe I rented a vehicle from Avis in Budapest Hungary and I have had nothing but a headache since then. I returned the vehicle to the lot so I could make my train ride out to the next country. I went into the building, it was unlocked, and no one was there. I went to another company's desk and they informed me that the AVIS people are rarely ever there. I went ahead and tucked my GPS that I rented under the counter and put my keys and paperwork in the dropbox as the sign said to do. They charged my credit card 1526.44 Euros and it should have only been 634 Euros. I obviously was shocked and immediately disputed it. They informed me and my credit card company that I had not returned the keys and paperwork and returned the car to another lot. I parked it right in front of an Avis sign.

I travel frequently and have for the past 20 years. Years ago, a per mile charge was common... Years ago. I have not seen one on any rental that I have had for a minimum of 15 years. However, I took a car from Louisville and dropped it off in Cincinnati 2 weeks ago. Now, I have been renting a car every week recently and see my rate per day and the 50% markup on fees and know what I am paying. So I am lax about double-checking the non-rate area and the receipt when I drop my car off. Well, after arriving home after the drop-off, I noticed a $451 charge for a 3 day rental of a Toyota Corolla! That is when I backtracked and found a per mile charge on my reservation. On top of that, I was charged for 681 miles! I probably drove 200, max as I only drove to Lexington from Louisville and then to Cincinnati airport. However, since I never verified miles when taking or dropping off the car, I had no basis for an argument.

Anticipated a VW Golf at Dusseldorf City Center rental office. Was given a Fiat 500X. Was told it was the same class as the Golf. Got on the Autobahn and tried to get up to cruising speed (120 - 130 or unlimited speed limit in some places) and found it only had a 5 speed gearbox. Got up to 130, looked at the tach and was buzzing along at 4000 rpm! I could watch the gas gauge go down. Kept looking for an overdrive button I might have missed but none to be found. Decided to live with it. Got to Kolding, Denmark the next day and the windshield wiper quit working in the rain. Luckily there was an Avis location there and after 3 hours of trying to get the wipers fixed they gave us a Nissan Qasqai (Rogue). No problems the rest of the trip until I returned the car at the end of the trip to the Dusseldorf location which had no parking spaces to leave the car. No one there on a Sunday. Parked it on the sidewalk behind the building and said goodbye.

Ok let's see where I would start. First I am from out of the country, I went to Avis to rent a car, my experience was one of the worst experience I have ever had. The person was very unprofessional in how she handle everything that was done. I felt that I was force to do something that I didn't want to do. She didn't explained nothing to me. All she wanted me to do was sign paperwork. I tried to cancel, but she had already stated she had charge the card. I am very disappointed with Avis. I tried calling customer service to inform them, to me it felt as if they didn't care. I hope that this issue get addressed so no one else experience this.

We rented a car online at SFO but used my dad's Avis preferred card. When I got there, they said I couldn't use his card so we had to start a new reservation. They for some reason couldn't cancel the first one but was very happy to rent another one to me and said I'd have to cancel the first one online. I called right away and spent over an hour trying to explain to the rep what happened! No problem finally she said! We went ahead and cancelled it and we got an email with our cancellation number except!!! They kept $150.00! Excuse me!!! We were at your Avis counter!!! You're the ones who told us we had to make a new reservation and yet couldn't cancel the first one! Do not ever use Avis!!! They are thieves! Now we paid over 600.00 for a two day rental! Avis should be sued!

My personal vehicle needed repairs, so I rented a car from Avis. I rented it for a week because I wasn't sure how long the repairs would take. Their customer service at Tucson International Airport is deplorable. They now have a policy (not posted ANYWHERE) that you can no longer use a debit card and must use a credit card. They also gave me a car with only a quarter tank of gas. I had to refill it - twice - because they threatened to charge me $10.00 per gallon if I didn't return it filled. Even though I turned it in a day early, they didn't refund me the extra day or the extra gas I had to put in the tank and charged more than what they said they would. Their manager is rude and disrespectful, and they have a lackadaisical attitude when it comes to customer service. I can guarantee that I will not use AVIS again.

DO NOT RENT FROM CHARLESTON, SC LOCATION OR FROM AVIS!!! They will LIE to you and TRICK you into taking an upgraded car and then charge you for the original car plus the upgraded car they talk you into, while LYING to your face about what you will actually be charged for the final rental!!! Now... the story behind the warning.

I made the reservation online, and there is apparently a not very obviously stated policy that there is a $50 cancellation fee for a pre-paid car rental, even if it's cancelled more than a month in advance.

Let's see where to start. I was driving from NY to South Carolina. My personal car broke down and needed to be taken off the road while the dealer in SC worked on it. So I rented a car from Avis using my Visa debit/credit card (Rung up as a credit card transaction). They took almost 400 dollars for the rental. THEY HAD MY 400 DOLLARS! Get to the counter, was told I can't rent the car because I didn't take a flight? What the hell Avis. I have no car, 2 kids under 4, and a wife with no transportation.. AFTER I PAID YOU ALREADY.

I have used Avis ever since I first started renting cars and I've never had a problem UNTIL recently... I made a reservation a month prior to my pick up on March 30th at 4:30pm at Dulles INT. Airport but when I got there I found out the Avis representative who made the reservation for me (Avis Reservation number) had put in some sort of business code... I'm not here for business. I'm military. So being under age the store wasn't able to help at all besides to call the reservation number and have them fix it. Three and a half hours later I finally get things fixed and I am given a 2016 Chevy Malibu. 2 days later the check engine light comes on the car so I take it to 2 different locations in the Virginia Beach and Norfolk Virginia area and they have no standard size vehicles so now I'm stuck with a car that has a check engine light on (Mind you this took 2 hours plus drive time of 1 hour to get figured out).

I had a very bad experience today with Avis located 919 Parkside Walk Lane, GA 30044. My husband made a reservation with a confirmation number for pick-up today, April 4, 2017 at 5 pm and drop-off for Friday April 7, 2017 at 6 pm. Earlier this morning my husband received a confirmation phone for the pick-up of the vehicle, with the detail his wife (me) would be picking up the vehicle. I had to order a Uber drive to the location with the thought of picking up the car that was reserved for 5 pm but when the car was suppose to be picked up there was no car available. The nearest Avis could supply a car in Buford, GA. The person at the desk seemed like he didn't care at all about not being able to supply the vehicle that was reserved. "There's nothing I can do" is what he kept saying. My husband spoke to him on the phone and he was extremely apathetic to the whole situation. Very bad customer service.

First AVIS overcharge: Feb 05, 2017 – Feb 12, 2017 (7 days) total charge should have been $312.11, what was billed to my credit card was $1,054.49. That’s an overbill and charge of $742.38. This overcharge on AVIS’s part was not discovered by AVIS, I had to bring it to AVIS’s attention, which means I tried calling three times and placed on hold and transferred around multiple times to no avail, then had to leave work and go to the AVIS desk at the airport to try and resolve only to be apologized to and told it would be corrected immediately. 2 days later it still wasn’t resolved and I still needed my receipt which had not yet been posted so I had to go back to the airport’s AVIS desk again to get it. This screw-up which was totally AVIS’s fault cost me over 6 hours in wasted time and frustration.

Arrived to Avis counter in Palm Springs, CA to see long line and one person at the counter. There are three terminals but one person is available. The line drew longer and I waited 30 min. and did not move an inch. I called Avis customer service alerting to the situation and asked if they can send somebody to help the poor man at the counter. The response I heard shocked me. I was asked if I am willing to pay the wages for the other employee. He said "you can cancel your reservation and move along." I will for sure not reserve any Avis car in the future.

My experience is always bad with Avis Car rental. When you make reservations your card goes through. Everything seems to be fine until you get to the place of pick up. Then they tell you they ran a credit check you didn't pass so now you have to call and request for your money back also making you late for your departure and late for other reservations. My place of departure was Macon GA Airport. The young girl behind the counter is always so rude to me. I wouldn't recommend you rent a car from Avis Car Rental.

I was spoken to extremely rudely - to the point that the manager assured me I would be compensated. Now the head office of Avis is refusing to honor this promise of compensation. They just want your money and don't care who they have to screw over to get it and once they do they treat you like ** - and the managing director can't be bothered to honor promises by the company.

I rented a car from Tucson international airport on March 7th. Returned it the next day at Phoenix airport with a full tank of gas. Over 2 weeks later I was charged over $2600. To top it off, when I called Avis, they had NO RECORD of me even renting a Car! My account has been overdrawn for over one week. Horrible service.

I'm curious if anyone had an experience of being charged for a mechanical repair. AVIS BUDGET had to be the worse rental experience in my life and I certainly will not consider the company again in the US or abroad because of this problem. We rented a car from the Zurich Airport in Switzerland on November 2016 and have been fighting a ridiculous and unfair charge since. We drove the vehicle from Zurich to Salzburg traveling approximately 800 km round trip. On that trip, we had a problem with the clutch. The car began to have a strong odor on the return and we called to have the car picked up in Rorschach, CH. We are now billed $2789.18 for the repair of the clutch and the case has been closed by the Zurich office.

I went on a business trip to KC from NJ with prepaid rental from Avis. I arrived and the guy behind the counter told me where the car was located. When I dropped off the car I got charge 37.93 on my credit card. When I called I was told I had an upgrade from a compact to a full size vehicle which I don't mind if I would have been told about it. The guy behind the counter failed to notify me on the upgrade and when I spoke to customer service a week ago he told me I would get my full refund. After looking at my CC statement no money so I called back and after an hour on the phone I was told I would get a 50% credit on my CC.

I agreed with the previous writer. Avis do not even deserve one rating. My advice to others do not try it. It cost me 900 dollars. A small glass by the window was when they robbed the car. They stole our bags. I was shocked when I saw these things. My in law nearly fainted. Even till now she could not digest the situation. We waited two hours in -2 degrees before the police told us on phone to take the car to the police station. After wasting time doing these things, the Avis withdraw without notice and without given invoice 900 dollars from my account. I do not recommend them at all.

I prepaid a reservation toward the end of January 2017 for a car in mid-March 2017. At the time, I indicated that my arrival in LAX would be at 1230 PM. My flight was cancelled and I was rebooked two hours later. I went to the Avis website and noted that several parts of the reservation could be modified. I chose the time and changed it to 230 PM. Apparently, this caused my reservation to be charged an additional $67+.

1 day rental MIA to FLL. Stopped for lunch, defective door lock. Called 14 times, was told I had to go talk to someone in PERSON in MIAMI coz their phones were down. Rental was $71.99. Computers were down in MIA... FLL airport couldn't print my return receipts. 20 days later, got a bill for $410.64 because of how they processed return issue. I called and was told I had to prove by sending my $71.99 rental agreement?! I said, please prove what the ** bill is FOR? THEY COULDN'T SAY. Eventually got the credit with ALL MY PROOF. Never found out how they thought they could charge my credit card with ZERO explanation.

I've been a loyal customer for several years and my most recent experience has been very disappointing. I have not even traveled yet and cannot even imagine what it would of been like if I actually had the car. I've been trying to resolve my issue with the customer service, but unable to do so. I booked my car initially on Jan 31st for a trip to Italy and then on Feb 18th, I wanted to update the rental to my husband's name because he will be the driver. When I called, the representative told me that I have to cancel the reservation and book a new one, and when I asked them if they could match the price they told me NO. Any other company would do this without a problem and work with a customer to match the price since I already prepaid and locked that price. I did not had any other choice but to cancel and re-book it for the higher price, because if I would of cancelled it completely I will lose $50.

I returned my rental car on March 10 2017 with a full tank of gas. I received an invoice from Avis on March 20 with a charge of $97.90 for a refueling fee. I called the number on the invoice and was told when the car was rented again it had a 1/4 tank of gas in it. I told them I had returned it with a full tank, I was informed that I could send a receipt in, which I no longer have. I would like to know what happened to the fuel that was in the tank between the time I dropped it off and the time it was rented again? Has this happened to anyone else?

I have rented out a SUV from Avis recently for a day in Edison, NJ and I had returned it 20 minutes late (24 Hours+20 Min). While I was returning the car, the Avis location was closed and so I have dropped the key in drop box and a photo was clicked and I went back home. Afterwards, it came to my notice that I was charged for DAY 2 by closing the rental agreement late (on a following day). I emailed this mistake by Avis Rep and then Day 2 charges were reversed.

This company doesn't even deserve the ability to be rated ONE star!! Renting from Avis rental car was by far the absolute WORST experience I've ever had when dealing with a company of some type of service. From start to finish everything was handled completely unprofessional and caused me more grief it's hard to believe it really happened!!! They cost me a lot of money by making my vacation get set back because of their lack to do their job correctly and finished it off by charging me $802.36 a week after dropping off the car and after paying DOUBLE than I had originally planned when picking up the car!

I booked a car with Avis Car Rental through the website BookIt.com. Initially, I book the car for 2 days from March 7th 11:00 am to March 8th 3:00 pm (which is actually a day and 4 hours but the price showed 2 days). However, I return the car after only 1 day from March 7th 10:48 am to March 8th 10:29 am. In spite, using the car for only one day, Avis Rental Car charged me for 2 days and a basic coverage fee. When I called to get a refund back on my credit card the representative was very rude and did not want to refund the money. He proceeded to say that I received a discount for renting the car for two days which was clearly untrue according to the price of a one day rental vs a two day rental and then said they charge by the hour. After over two hours he finally gave me 25% off my charge which still was not equal to giving me a full refund for using the car for 1 day instead of 2.

I rented a van and prepaid for it. I asked to drop off the van at the local airport for an additional $28 fee. No problem. When we checked the final bill there was a $25 dollar misc fee charged to my credit card. My wife called Avis to inquire what the $25 misc fee was and the customer service rep said it was for air conditioning. What is the purpose of the air conditioning charge and the woman responded, "The ac is what cools the car down." My wife thought she was joking, but she wasn't joking. My wife said we would contend the charge and that's when the rep said she would credit us the $25. Question: how many people don't question the fee. I'll bet and I'm sure Avis bet, not that many!!!

Avis started off by adding $125 to my original booking fee for no reason, on questioning it they claimed it was an honest mistake. Perhaps this is true. However, after I returned the car and the man told me all was OK, I later received a letter to say I was being charged $250 for soil in the car. I've seen the photos of the dirt, yes there was some muddy footprints in the footwell, BUT it would take 5 mins with a vacuum to clean. To charge $250 for a muddy footprint in the footwell when the reason for the dirt is because of the snow/ice is against their own contract terms that allow for "fair wear and tear". If you want to avoid unwanted costs, AVOID AVIS.

Do NOT rent from this company! I declined all the optional coverages in my PREPAID reservation. At pick up of the vehicle, there are pages and pages to be signed or initialed and travelers are rushed and tired so you have to rely on their counter people for their expertise and honesty, neither of which exist with this company! When they asked for the name of my insurance company, I said "hang on, I need to think of the name, I just switched a couple of weeks ago". They said "don't worry, just write in Avis".

BEWARE!!! I rented an SUV, it broke down. Company did not send me a replacement vehicle and roadside told me there is no service today. I was stranded 1 hour away with no help at all. Terrible company. NEVER AGAIN. BEWARE!!! Called a cab, 3 months later I received a 800$ bill claimed for leaving the SUV in a service station parking lot.

Don't risk you life hiring a car from Avis car rental. I hired a car online to collect in Bangkok airport. On arrival they offered me a Toyota Vios. Which is what I had booked... except it was damaged and dents and not clean. So I said "I would not accept this car." The manager told me "that's what you ordered." I said "I didn't order a dirty damaged car." So he said "I will give you an upgrade"... a Honda city. This was worse than the first car with large dent on the bonnet and... well... dents everywhere. Dirty and grubby inside. So I said no to this one also. He said "that's it or you wait for a couple of hours till something else comes in." We took the car but not happy.

1PM on Wednesday, 2/22/17. At Avis counter. 1 person working, 2 others on the phone and/or laughing. All car rental counters backed up. Apparently no cars at San Jose Airport. No real info from Avis desk employees, just what we could hear while standing in line. Rumor has it that it is a 3-4 hour wait for cars... at least other rental agencies were talking to people in line & trying to do something. Avis Desk people were useless.

I'm a Avis Preferred Member. I called in, spoke with an unhelpful lady checking rates for a 2 day rental, asking her if there a good rate for a 2 day rental and me being a preferred member who rents there all the time. She huffing and blowing like she tired. So I bust out and said "I will call another Enterprise." So I figure I would give it another try. Call back, get a man, ask him a rate on and tried to give him my info. He like "I got it already" like attitude. So ** Avis. I will rent my cars elsewhere. Too many bad reviews. I didn't want to click a star because at this time they don't deserve it.

I reserved a car at the LAX location, $42 a day, after taxes, fees, etc $62. Ok. I get that. We arrived at the LAX location and my $62 a day now becomes $102 dollars a day (not happy). They also tell us there will be a shuttle to the port where we drop the car. Next day we get to the car drop, the woman at the counter advises there are no shuttles, there haven't been in years and she is fed up with the LAX location lying to people all the time. Now I'm an extra $25 dollars for a cab. I get home a week later and discover that I have been billed $202 dollars for my $42 dollar a day car. Unbelievable. I filed a complaint with no satisfaction. I will never use Avis again and advise anyone needing to rent a car to look elsewhere.

We reserved an AWD vehicle from Avis to be picked up in Salt Lake City. When we arrived, the agent told us that our vehicle was not AWD, that to get that, we would need to upgrade. So they ripped us off for an additional $153. I will NEVER rent from Avis again. Their agent and company is highly unethical. I wouldn't be surprised to learn that agents get a bonus for 'upgrade' ripoffs like this.

We rented a car from Avis through Rentalcars.com in Canada before our trip but when we arrived in Toulon, France (train station) we were told that the car was not available (a common trick) but they would give another, less expensive vehicle. However, when they gave us the contract they had substituted a much higher priced car not what we were told. I admit I missed this and they added all sorts of upgrades we did not verbally agree to but were put on the contract. When the final bill from Avis arrive onto my credit card account the charges were much higher than anticipated.

I rented a car from the Greensboro NC airport through Avis. I would never rent from them again from any location after my experience! They didn't properly inspect my car before allowing me to drive it out of the airport! I planned a 5-day rental. My daughter and I waited for almost an hour, in the middle of the night, while he checked priority business members in, even though we had arrived at the counter before everyone else. The gentleman sold me the insurance for 13.99 a day and didn't mention anything about emergency roadside service charges if you didn't purchase that plan and needed to utilize for some reason. I did not get the car I reserved!

Avis has a very bad client service!!! I thought I'd hire a car with a decent global company. Small companies have really better service. I hired a car in Fez, Morocco for 7 days. At arrival at the airport in Fez I wanted to pay the deposit with my credit card. The Avis man said I could use the credit card without my pin code. But it did not work. And I did not succeed to use my pin code. I called my bank but they could not help either. In the Avis papers there was no sign that I had to use the pin code of my credit card. I hired cars before abroad and it was never a problem! The Avis man had no alternative for me to pay the deposit, and advised me to cancel the reservation. It would be without costs for me because it did not work.

Me and my family decided to rent a car from AVIS at the Fort Lauderdale Airport to drive the 28 min. to the Miami Cruise Port. We were told a shuttle would be at the AVIS car drop off center to get us to the ship. Well when we arrived at the drop off center we were told that the 500+ other customers were also waiting on the shuttle and it was a long wait. They stated they had just 3 shuttles for Budget and Avis. So after more than an hour wait we had to hail a cab to ensure we got to the cruise ship as the ship was leaving soon. That cost us 25.00 us and it's all because AVIS Miami isn't equipped to handle the volume of customers.

We rented a Nissan Note in Guadeloupe, January 26 - February 2, 2017. At the airport terminal desk we were given paperwork (in French) to sign and initial without any further instructions or explanations. At 7:30 pm we were shuttled to the Avis location on the outskirts of the airport where we presented our paperwork. There was more confusion from the employees as to which car/key we were to receive. After all other customers received their keys we were finally given our key and a receipt. From there we were instructed to go to the parking lot behind the building to retrieve our car on our own. There was confusion among many customers as to which car would be their car and where the "code" was to be entered. We all found our cars by using the door lock/lights.

We rented a mini van from Avis, was told at the counter that any roadside assistance was cover in the rental agreement (running out of gas, jump start, flat tire, lockout). Well it just so happened that the keys got locked in the van. I call the roadside assistance #, was told again it was covered in the rental car, no charge to send someone out. Three weeks later $60 charge on my credit card. Now all I hear is no that wasn't part of the rental agreement. Just another company that scams people, now I'll be renting from Enterprise.

My husband and 6 grown children recently visited Bryce, Zion, and Death Valley National Parks. We flew into Las Vegas and rented a large vehicle from Avis. It was winter conditions in Bryce and had rained in Zion the day we arrived there. To say the least the ground was wet and often required brushing off our boots before entering the car. Upon arrival to return the vehicle, we cleaned out the extra maps, papers, etc. that always seem to accumulate when on a road trip. The car did have some extra soil on the carpet, nothing that a quick vacuum would not take up easily. Despite the weather conditions, I thought the car was pretty decent and like I said, we all made an effort to brush off as much debris as we could, and took extra care to not track in any mud into the car. Avis on the other hand, felt we should have vacuumed the car and returned it clean.

After a successful rental of $854 for 17 days (good car, pleasant employee), I got a $50 charge on my credit card after the fact. I called customer service, they looked it up and said it was for "satellite radio". I requested a refund. They said, you signed a contract. I said I did not agree to that. They said, you signed a contract. I said there is nothing listed in my prepaid agreement. They said you signed a contract. I said I shouldn't have to pay for a forced upgrade. They said you signed a contract. I said how unfair. Won't use you again! Just another way corporate America hoses the public.

Sadly I cannot even put just zero stars as that is all they deserve. Truly appalling company, such a misleading website and so many hidden charges and outright deceit. Once I had made a complaint it was not replied to or even though they acknowledged receiving it, is that even allowed?! And so I made a further and still no reply. Truly appalling customer service. Avoid at all costs and hopefully they will go bust.

This company is trash. I have been dealing with lots of other rental companies. Avis is clearly at the bottom of all the others, no doubt. They charge you different from the online reservation. And they calculate your mileage in a wrong way. They also take money from your account without even asking you. I have never had such a bad experience before. You should never give this company a chance.

I rented a car that was quoted at $210 pickup in one city and return in a different city. I had 3 additional drivers as this was a 10 hr drive. I was told additional drivers would add $11 each to the price I accepted what seemed to be an additional $33. When I returned the car the charge was $670. I called and asked why and they said that per policy the additional drivers were covered by all kinds of additional insurance including car theft each. I clearly waived all those additional charges but they insist that they have my initial on the part that says accept not waive. Are you seriously telling me that you have to cover the car for theft 3 times, once for each driver? And all the other bogus crap they added? If you have any sense stay clear of this ** company.

I recently rented a one way rental car from Avis to travel from Merritt Island FL to Orlando International Airport FL. Less than 1 mile from the airport I filled the vehicle with gas until the pump clicked off. I looked at the gauge and the needle was on Full. I pumped more gas in just to be sure because I know rental car companies charge $12 or $13 a gallon if the tank is not full at return. Two weeks later I see that Avis took it upon themselves to charge my credit card almost $14 for gasoline. When I called customer service and asked why they charged me gas she replied that when I returned the car the gas did not look full. I told her I topped it off past full and put 3 gallons in and I only drove the vehicle 35 miles. The nerve! I am so sick of having to watch every little thing! Shame on you Avis. They did say they would adjust the bill. I wonder how often this happens to other people who don't realize or take the time to correct it.

Rented a car from Rochester, NY to Topeka KS. When we picked up car, verified with agent that we had a two day rental to Topeka KS. When I got my credit card statement I was charged $300 since it was not returned to the same location. Called customer service and was hung up on by a supervisor. I called back and they told me nothing they can do. Customer service stinks. Hidden fees. Agent told me on the phone that the reservation was for a round trip, even though when we picked it up knew we were returning it to Topeka KS. STAY AWAY FROM AVIS unless you want extra charges and horrible customer service. Will NEVER USE AVIS AGAIN!!!

I made reservations budget Avis car rentals in Charleston South Carolina on two occasions by phone. Use my Visa debit card and got a reservation number and they got the $83 dollars for the rental. Get to the 390 meeting St. Mary Street location. They denied me. The reason I do not have a major credit card. That was not told to me when I made the reservation over the phone. This happened to me at the Citadel mall location as well 2016. They just made it clear to me they are racist towards ** and I will file a complaint with the EEOC.

On a recent trip to South Africa I was embroiled in an altercation with the manager of Avis car rentals, who for some reason would not honour the rental that I had taken out at the time of my booking. And I had to take out 3 separate contracts for my car hire. Now as I cannot get anyone to answer my e-mails of which I have sent. It seems that to bait and switch so that the customer is forced to take car rental at a premium is in order. All I need to know is this common of CheapOair to do this or has a misunderstanding taken place.

Beware of this rental car company. My husband and I rented a car in Florida for a week and recently got a bill for $75.00 cleaning fee claiming we had stained the interior? What? How in the world can we stain a leather seated car with black rugs? And we are positive there was zero damage to the car. When I reached out to "customer service" not only were they rude but they switched the reason to needing to vacuum the sand on the carpet. Hello? We had been in Florida going to beaches daily, there is going to be sand on the black carpet! I was told that I should have vacuumed.

We travel to Europe quite often. Several years ago we used Avis at the Paris Airport. We took the car and got about 200 miles when the car broke down. After losing a full day being stranded, while Avis tried to figure what to do, we ended up backtracking 1 1/2 hrs by cab to get a new car. We used another company after that for several years. Last spring we decided to give Avis in Paris another chance. We arrived at the appointed time, only to be told that they didn't have our car. They asked if we would be willing to take another car at no extra charge. We agreed. We were asked about extra insurance which we always deny because we are covered by our credit card.

Returned the car with no remarks, on time and without a breadcrumb on the inside. 6 months after, they're still charging my card. Will file Police report so my bank can refund the money since Avis won't.

When we went to pick up the already paid in the States car, the clerk convince us (two over 70 years old people, just coming from 16 hours fly) that we need extra insurance. He said "Madrid streets are very narrow and accident will cost you a fortune". He told us we only been paying 172.541150381422 euros and we give him the card and sign and they charge us 1,663.49 euros. We been scam and robbed by Avis Europe.

I had rented a car from the Miami airport location. I initially told the agent that I would return the car in Fort Lauderdale. In Wake of the Fort Lauderdale Airport shootings, the airport was closed where I could not return my rental car for 2 days. I called Avis on two different occasions and two different reps gave me the same information, that I did not have a set date to return the car to Miami and the price will remain the same for a one-day rental period. I return the car to Miami 2 days later, and my price tripled the amount but I was previously stated. I was absolutely livid. I spoke with the customer service desk at the airport, a supervisor and they did it just one day. That was not good enough because I was told something totally different. He suggested that I call customer service through the 800 number.

Stay away from Avis car rental!!! They do not stand behind their reservations. I reserved a 2 vehicles 6 months in advance. I confirmed them just 2 days prior to visiting St. Lucia. When I asked the Avis agent behind the counter about our vehicles in St Lucia, she looked at me and told me they don't have anything for me! She didn't even look at my confirmation #!!! She told me they don't even communicate with Avis. What kind of business is this? So I called the company in tears and talked to them for 45 min. and didn't get anywhere. They are a terrible company with the worst customer service!!!

** was my reservation with Avis on the island of Dominica on 12/24 at the Melville Hall Airport. When we arrived on time, we went to collect our bags and then went to the counter to get the car. No car was there. No other cars were available. Another rental car company was available to rent me a car, and they agreed to keep our same rate, but we had no car for a 2 week vacation outside of the US. While on the island, we heard 2 other people to whom the same exact thing happened.

My boyfriend and I rented a car from Vegas for a few days to tour the Grand Canyon. We rented a White Ford Edge and took pictures of any damage done before we got in the car to drive off to our destination. It was minimal, tiny scratches and dents, nothing too big. However just in case we always take pictures and I recommend to those who don't DO start to. We returned the car a few days later with a full tank of gas and not a scratch on it from us. We did notice that the rental agreement had the wrong automobile on the paperwork and did call Avis to tell them a few times and what car we did drive. We paid $394.74 and thought it was done with.

Be careful with how Avis/Budget work currency conversion. I hired a car at Schiphol airport and accepted the 1750 euro excess. I have travel insurance to cover this excess so there was no need to take out the additional 100 euros to reduce this excess to zero. I scratched the car in a minor parking incident. On returning the car I explained I was happy to pay for the damage excess, but as I had given Avis a visa travel card loaded with pre-purchased euros for our trip to cover the rental cost, I wanted to use another credit card to pay for the excess. The returning officer completely ignored my request. I think he thought I was trying to avoid paying the excess. I suppose this happens sometimes. Anyway the end result was it was charged against my travel card then, and again the following night for second excess payment 1750 euros. Why. Who knows.

Avis rental told us, when our plan was canceled, that we could drive to our destination instead and turn it in at that airport "no problem". When we got the bill a $500 (!) charge had been added for the change in drop-off, without any notice or explanation. Customer service agreed we should have been told in advance of this cost but was only able to reduce it to $350. In addition filling our tank from partially full to full added another $150 (!) to our bill. We are a "Preferred Member" in the Avis "Wizard" program! We now are looking for a better company.

We were asked to pay the towing charges of $130 out of our pocket and AVIS promised us that it will be reimbursed. Did follow-ups more than 10 times, but no luck. AVIS - If you cannot keep your promise then why you are giving your words??? The story is here: We rented a van (Ford Transit) from Avis Columbus, OH on 06/20/2016 and were heading towards Washington DC (IAD airport) to pick-up our families. We start from Columbus at 8:30 and middle of the day (around 12:00 PM) the van broke down and called the "roadside service". They instructed us to turn off the engine and wait for couple of minutes and turn it on. We did the same as instructed and it worked and drove another 15 miles and again the same engine problem started.

Worst experience ever. First, the cost was TWICE what I was told... and when I called to do an extension on my rental, the representative gave me a "ballpark" amount that my bill would be... $250 later. They definitely scam you out of stuff. I will WALK and use UBER before I EVER use Avis!

I hired a car from AVIS budget and drove it around Germany uneventfully for a month. When returned to Munich airport an inspector identified some microscopic. Spots which were already there when I received the vehicle. I agreed to pay for any damage caused to the vehicle however I did not damage the vehicle and AVIS budget have helped themselves to $1,400 from my credit card the moment the vehicle was returned.

The last 4 times I have rented with this company I have just had terrible experiences. Every time, they offer me a coupon and I try to give them the benefit of the doubt but I am always disappointed. There are so many issues I don't know where to start. Their customer service is awful. No one communicates or follows through with their "help." They have most recently committed fraud against my checking account after I cancelled my rental and they waived the cancellation fee. They then debited my account for a weird amount of money. I get hung up on when being transferred.

I have car rented from Austin, TX international airport for one day. After using one day, I have returned next day. My credit card should be charged with $52.37 and they charged $213 because at their end person collecting return car scanned car's bar code three days later. I talked with Avis and they mentioned it will take 3 days to get my money back. There is no apologies, commitment to fix the issue quickly. On top of that I tried at least 5-7 times to get e-receipt, their website didn't work. I called them multiple times and when I mentioned I need e-receipt, 3-4 times call was hung up intensively. I will never get car rented from Avis and also recommend others there are better options for car renting available instead Avis.

12-11-16 p.m.; reservations system not working online or by telephone. Called in four times this afternoon and they cut the connection after 3 to 10 minutes navigating through the menu system or listening to the music. Tried online and end up with infinite circular wait symbols. When I do get an actual person the say try back in 15 or 20 minutes, but this has not worked. I've been patronizing them for over 20 years, but that is sadly (for me) coming to an end!

We were going on vacation down to Florida for a week, beginning the trip with a rental car to take to BWI. Unfortunately when we came to rent the vehicle, we were informed that we are unable to use either of our debit cards due to them requiring a soft credit check (despite us paying the full amount up front). This included both USAA and Navy Federal Visa/Mastercards. Military members especially beware. Their customer service was also terrible, not caring at all for our predicament and simply walking away into a back room. This delay until we were able to get a friend to drive out to meet us with her credit card caused us to have to delay our flight, costing us an extra $300. I have no intentions of ever using this company again and will strongly recommend to all friends and family to do the same.

After having been a loyal Avis customer for many year, I was shocked and appalled about their customer service and outright fraud when I rented a car at Helsinki Airport. I dropped the car off at their garage at off-hours as is common when taking an early morning flight. The car was in perfect condition. Weeks later Avis charged me roughly 3000$ to my credit card claiming the car had had damages to it. Months later I have not received any proof or as much as a description to what kind of damages the car allegedly had.

I was rushing for a funeral and made a reservation in person at the airport Avis counter. Agreed to a decent daily price of $35, and went through a bunch of signatures, etc., as usual in any car rental. The rep seemed super nice, offered me a price discount owing to my rush and funeral distress, etc. Upon return I was charged an extra $89.97 for insurance. (I always reject such insurance.)

I rent cars while travelling for business and I keep all expense receipts. This is the second time I have been charged for fuel even though I returned the car with full tank (once in Germany, recently in Paris CDG). Both times I sent a complaint to Avis and they refunded my credit card. BUT, it seems that this can be a commonplace activity and they systematically overcharge the customers. That means that their employees are running scams stealing the money "pretending" to fuel the cars. Besides employee fraud, Avis runs their own. Their refuelling charges and what they charge per liter of petrol are exorbitant. BEWARE!

I have always rented cars, but never from Avis. I thought I would give it a try since they had very good deals online. I didn't read the reviews, which I should have. I drove from Canada to the States. On the way I had to switch cars twice, due to car problems. Every time I had to call an Avis rep they had no idea about anything. Finally I dropped off the car after my vacation. I wasted several precious days from my vacation sitting at different Avis locations exchanging cars. I was promised a refund due to all my problems, that was a month ago. Still no sign of the refund, Avis is just making up stories about future dates for the refund. Also I read in another review that after exchanging cars, the paperwork doesn't show it happened. Same story. After dropping off the car, there is no trail of anything that has happened. DO NOT RENT FROM AVIS!

I rented a car from Avis using their website. This was for a car that I would pick up at an airport in Turkey and return to different airport in Turkey. Insurance was optional and I did not chose to purchase insurance because my visa card has insurance for the car rental. After arriving at the airport in Turkey the person behind the counter would not allow me to pick up the car without purchasing insurance. I explained that I did not want this and that my credit card policy covers the rental car. This was not an issue of language barrier because I speak the local language. They insisted that I purchase the insurance or they would not allow me to get the car. Having already paid for the car online I felt I had no choice but the purchase the insurance or else lose the money I had already paid. After returning to the USA I complained to Avis about this and asked for a refund of the insurance.

I was able to receive an additional credit to my account. Subsequent to my previous posting, I made contact with the manager in Rome and after explaining my dilemma, he allowed an additional credit of $327.00 to offset the excessive insurance charged to me. Although the total rental charge was still greater than what was quoted, I do feel some satisfaction to this problem. I may consider this company for future rental.

Avis/Budget has merge into 1 company. I been renting from Budget for 15 month now, as a fastbreak & aarp member. I had made a few legitimate complaints against the rental agent & manager at the bwi airport. After I was deny service at Budget, I started going to Avis to rent. I rented at Avis for 2 straight weekend, & I became a preferred member. Getting ready to rent for the 3rd time at Avis at bwi, the manager told me that I was on the do not rent list.

I will never rent from Avis/Budget ever again. After reading the other complaints, as well as the experience I had...I refuse to do business with them and I will inform everyone I know and every customer service blog that I can freely post on, regarding their unsatisfactory service. I was overcharged, with unauthorized charges for my rental at Orlando International Airport in November 2016. Clearly I have a copy of the contract, showing I refused other add on options, but was still yet charged. I also offered to email my billing statement to the manager who was currently assisting me, but she refused to receive my proof of THEIR unauthorized charges. She then proceeded, her name is Robin, to tell me that there is no one higher than her that I can speak with regarding these unauthorized charges. I was very upset and dissatisfied with Avis. Please, if you're reading these comments, take heed...do not rent from them.

Rented a car from Avis. It did not work. Had to call for road help twice. Exchanged cars for one that worked. Now out of the blue I am being charged $662.58. Two months later. Their paperwork does not even show I had to switch to a different car. No damage was done in my car. The car that I exchanged could not get miles because it died in their parking lot also. Now they want me to find where I exchanged after losing two days to my trip due to their car. This company is scamming me! Plus I took out insurance on their car. Help!!!

The manager in Avis refused to speak with me. The call handler disconnected the call. All I was offered was vouchers. Although I have had to select ‘quality of service’ I have in fact a number of complaints under the following multiple headings. Quality of Service, Wrong car grade provided, Poor quality of car. I shall now give full details under these headings.

Avis is a scam of a company. I rented a car for one day, and returned it to a location with afterhours drop-off. I returned the vehicle—undamaged--and deposited the key in the key deposit box. I received a call the next day saying the vehicle hadn't been returned--so I drove by the drop-off place and saw the same car in the lot. I called them and according to them, the vehicle was in their records and they assured me everything was fine and they had a record of the car being in the lot. A few months later, I got a charge of almost $6k from Avis, and when I called them, apparently the car had been found abandoned in another city. They never even notified me before making this charge, although the vehicle was stolen off of their property. Honestly, I suspect that it was an inside job and probably an Avis employee stole the car knowing they could get away with it and charge an innocent customer.

A few years ago my wife and I had a delightful vacation in Germany, until we returned our Avis rental car (Renault diesel) at Frankfurt am Main International Airport. For a scratch on one of the wheel covers and scuffs on the tire we had to pay about $800. Then we were accused of losing the radio antenna which Avis later found in the rear of the car. Complaining that the scratch and scuffs were probably there at the time we rented the car did not succeed in eliminating or reducing the payment. Complaining to Capital One Credit Card Company with which we rented the car did no good at all. Stay away from Avis in Germany, they have a racket going on at Frankfurt Airport. Stay away from Capital One - they have deaf ears to complaints.

If you enjoy a huge ripoff then you must go to Avis in the Panama City airport. I reserved a car a month ahead of my trip and the price was roughly $180. When I arrived to pick up the car I told them I had insurance with my credit card. They said “Fine. You must bond the car with your credit card. $10,000.” The car never even cost this much to purchase. I said ok to use my credit card. Unfortunately Citibank puts a hold on everything until you call them. So I said “Ok I will take your insurance on the car.” The total cost for the car suddenly became $454. When I returned the car after a week I was 3 hours late. $88 for 3 hours overtime. I have been using Avis and/or Budget for over 50 years and it will never happen again and of course I will inform every last person I know what a wonderful company they are.

I rental a VW Jetta for 5 days online. I was given quote for 34 dollars a day. I picked up car in Pittsburgh and did not opt for insurance or any other options. The next month I noticed another 211 charge to my American Express. I called AMEX and Avis. Avis states I opted for the extra insurance. I have never done that my whole life. I would never do that. Who pays almost 100 a day for a Jetta after taxes and fees? I will never use Avis again. AMEX should not do business with this fraudulent company.

Company accidentally charged me a refuel fee without even telling me about it. I found out when I checked my credit card. In addition, they won't apologize for their mistake, and they won't refund me back because I paid cash at the gas station. They don't give their customers the benefit of the doubt.

I have rented a car from Avis Amman for three days and the Customer Service there asked me to deposit cash money as guarantee more than the rent value of three days in addition to the rental charge itself, moreover, they get my credit card, and finally they submit to me a very dirty car form outside and inside. I took it because I was in hurry to go to the hospital in Amman.

I did a prepaid discounted car rental with Avis for two of my employees that I sent to Chicago. Aside from the discount I did this to avoid confusion at the Avis desk. Upon their return I reviewed the receipt and found that the agent upgraded the vehicle and charged for it. They also added a fuel surcharge and at the same time instructed them that the car needed to be returned full. That turns out to be double dipping. Any attempts to deal with customer service there and resolve things became very frustrating as they basically said too bad!! I am contesting the added charges right now but I would avoid ever using Avis again. At one time it was a great company which somehow has now turned corrupt.

We rented a car from Avis in September. My husband is not use to a key fob or keyless start, so when we dropped off the car he forgot to give the gal checking us in the key. The gal checking us in did NOT ask for the key for the vehicle, which in my opinion she wanted us to not turn it in. So we get on the plane and my husband remembers that he has the fob. Immediately when we got home I tried to call Avis, I called multiple times but I could not get anyone on the phone. I then decided to e-mail the company to tell them that we would be mailing them back. In the meantime, after no response from e-mail, I UPS'd the keys to AVIS. Then several days later they e-mail me back saying that it was too late and they already charged my credit card an extra $283.12 for the keys.

Watch out for Avis Pearson Airport as if you leave a big item in the car, the employees keep it and Avis Corporate doesn't care. I left a big bag of chocolates and reported it immediately but was told by Avis lost and found that it's an exceptional thing that employees ever turn things in to the lost and found. Corporate wouldn't give me the name or the phone number of the manager on site. Left message everywhere by Avis Pearson doesn't call people back. What's fascinating is that the people flipping the cars leave trash in there but big items disappear. Not impressed and wouldn't recommend them if you go to Toronto.

Note: To qualify to receive the points I had to rent a compact car instead of an economy car. Poor customer service, lack of integrity by Avis to honor loyalty program points.

I rented a car in France in August from Avis. In September I got a letter from Avis saying that during my rental I got fined and they had passed my details to the issuing organization, who would notify me the fine. For passing those details they were billing me 175 € (!!!) for administrative fees. When I received the letter the money had already been taken from my account but after over a month I have not been notified by the French authorities about any fine. Avis has taken my money and I still do not know whether I have actually been fined. Having had past experience of Avis billing a friend for not refuelling while refuelling had duly occurred, now I think they billed me for a ticket that I never earned. 175 € should at least cover the cost of producing evidence of the existence of this fine. Nobody should be allowed to take my money without evidence of their claim to it.

When I hired a car at Lisbon airport using a prepaid voucher over the summer, I was given an Alfa Romeo and it car broke down after a week, with mechanical failure. They came to pick up faulty car and I had to travel all the way back to Lisbon from Obidos to pick up a replacement. I carried on my holiday and a week later returned my second car, full of diesel and it passed inspection. Imagine my shock when 6 weeks later I get a letter from Avis with a €1600 bill to be charged to my credit card for Accident repairs, Surcharges and extra mileage. This is nothing short of fraudulent behaviour and is a disgrace. I will not be paying and will seek legal advice. I will never be using Avis again. Anyone else had a similar experience with Avis?

This place is a joke. I reserved a vehicle on the 8th prepaid for the rental. Was supposed to pick up the vehicle on the 16th at 10 am. Got to the location only to find out they were closed for good. Contacted Avis customer service and told that location had closed on the 11th. Was given a huge run around and by 2 pm I had no choice but to cancel. I was told I would receive full refund only to receive an email stating I will be charged $150.

Reserved car for pick up. We had prepaid and called that morning to confirm our reservation. Upon our arrival car was not ready but we could go pick it up at an alternative location if we were interested. This was after they made us come back in an hour. They guaranteed the car would be at the alternative location when we got there. Why the car had to go to an alternative location first - I have no idea. This was in San Antonia so not a small city. Drove to the new location and as expected the car was not there but we were assured vehicle would be in in 15 minutes.

50 miles into our extensive drive to San Jacinto, Ecuador from Guayaquil airport our car experienced major power issues. Due to this fact, our car completely broke down when we had arrived. It would not 'turn on' nor show any signs of 'turning over' when the key was in the ignition and in the On position. We then had to walk approximately 2 miles to our hotel on a less traveled dirt road with no chance of hailing a taxi or asking for assistance. We are seniors and both have serious back issues that prevented us from walking normally and caused us severe distress and much hardship during our vacation. We lost a full day while on our short overseas 4 day vacation. Not only did we miss a pertinent meeting, we 'lost' a golden opportunity to purchase our new home in Manta, Ecuador.

To anyone wishing to hire a car while abroad I would strongly advise you not to hire from Avis Car Hire. I came home to an unexpected bill of £180.00 which they took straight from my bank account without my knowledge. To add insult after I complained I noticed several other complaints all of the same nature. When asking the company to address the complaint all I got was more hassle and more attitude from customer services. I hired the car for my disabled foster son to get about on holiday and have been left out of pocket for insurance I never claimed on. Disgusted and disheartening to say the least. Stay clear of Avis when hiring your car.

I rented a diesel car at Avis London Heathrow. The documents clearly stated that the car was a diesel and it was verbally reconfirmed when I left the lot. Upon returning the car, I stopped at a gas station and asked them to fill the tank with diesel which they did. One month later, I saw on my credit card statement that I had been billed more than twice the agreed amount by Avis. When calling customer service, I was advised that had damaged the car with the wrong fuel. I sent the agreement, where it is clearly stated that the vehicle is a diesel, and with that the receipt from the petrol station where diesel was also noted. Many months have passed, and every time I call, I am being advised that this is still under review. I find this to be terrible service and do not recommend anyone to use AVIS as a result.

As far as the car is concerned, the car was a quality car that did not let us down. The ride to and from the airport was pleasant and uneventful. But after I had booked, via Priceline, I found out they had chosen Avis. I read the reviews, and read the same complaints over and over... and those complaints all mentioned getting charged after-the-fact for things that never should have been deducted.

During the month of May 2016, our insurance company (ABSA) rented an Avis car for us while our car was being repaired. The collection date was 03/05/2016 under the surname: ** and it was provided by the Somerset West branch. When I returned the car the following week, I was told that the spare wheel was flat. I was in a hurry and I said but I never even looked at the spare wheel. I never had a need to change a tyre during the few days that I used the silver Polo Vivo. The attendant said I must just write on the form that the spare was never checked which I duly did and we went off. Some time later, a charge of R1183.80 was taken off our credit card. I went back to the agency in Somerset West and they could or would not give me any information since their "system was down." They would not phone anyone or offered any assistance. They said that they would investigate and come back to me.

The reason for this review is to warn others of the cunning and deceitful tactics that Avis uses to overcharge their customers. My husband and I booked a car online on the Avis website in July this year. The car was to be picked up at Malaga airport in Spain. The cost was 340.43 Euros for 6 days. We ended paying 791.28 Euros. It was after 10.00 pm and the person behind the Avis desk at the airport knows that at this time of night the customers are tired and in a hurry to get to their destination and here is how the scam works:

I booked a compact car for our 10 days' trip but got a Mini Cooper at YXX Intl Airport in British Columbia, Canada. Just for people who haven't noticed the difference, a compact car can seat 5 passengers while a small car can only seat 4. So Mini Cooper obviously falls into small car category. Unfortunately the agent insisted that it is a compact car and we had to squeeze into it with our 8 pieces of bags (we drove to Seattle for a cruise trip).

My experience with AVIS this summer has been terrible. We rented a car to travel for 15 days by the United States and when arrived at the office of Fisherman's Wharf San Francisco we were attended by two very unpleasant employee and we were told that there was no GPS around San Francisco and could not give us any solution (they suggested us to go to buy a GPS in a mall). After an absolutely nasty treatment AVIS Employees told us to ask for a car with GPS in the office next door, HERTZ, whose treatment was amiable and GPS was available for renting. Before canceling the reservation we asked AVIS if there was some kind of penalty as the entire amount of the vehicle was already paid by us and AVIS Employees confirmed us in a very bad way that AVIS will return the whole the amount we already have paid (€ 731).

We contracted a vehicle from Avis to be picked up at Fumicino Airport in Rome Italy, from July 14 to Aug 17 2016. When we arrived in Rome, car wasn't ready. The agent informed us that it would take 2 hrs before it would be ready, but he had another car available. Considering that we had traveled over 20 hrs, and we were extremely exhausted, we decided we'd take the car they offered. When we saw the car, it was dirty inside and out, and we noticed it had over 67,000 miles. After driving from Rome to Sicily, and all around Sicily for 3 weeks, my husband was unable to figure out how to use the water to clean windshield. He looked in glove compartment for a manual, but there no manual, so we asked a mechanic to help us.

I was scammed. I delivered the car and the guy looked at the car and said "it's ok, you can leave, I can't print a receipt because my machine isn't working". A few days later my credit card was charged. I purposely rented a car from a recognized American brand to avoid such things and I am very disappointed.

No Preferred Service. Arrived to find no name onboard and a line of about 60 people. The non-preferred line was over 100.

I rented a mid-size SUV from AVIS for a trip to Colorado and Wyoming from Aug. 25 to Sept. 3, 2016, paying $691.85 through an online transaction. Upon arrival in Denver, the Avis sales attendant offered an upgrade to a standard size SUV telling me he had a coupon available that would provide the upgrade for $120 (for the 10-day rental), and if I returned the vehicle on time, I'd get an additional $40 off the coupon offer.

Hired a car from Avis office in Schonefeld, Germany. Ridiculous clerk attitude, they charged me 450 euros for a "right wing mirror casing scratch", a little scratch that the Avis clerks knew was there before I took the car and I'm saying this because the man who "checked" the car went straight to the mirror telling "Oh there's a scratch here" not even looking the car for 2 seconds. I am sure that other Avis customers have similar experiences. If you want to have a pleasant and peaceful trip DON'T EVER EVER RENT A CAR FROM THIS JOKE OF A COMPANY!

Picked up a car from Luton airport with Avis Preferred. All good, very friendly so can't fault the staff there (on pick up). Pointed out that the tank was 7/8ths full so the checkout guy adjusted it on his sheet. Returned the car out of hours with 7/8ths of a tank. A few days later got told I was charged £15 for topping up the tank. Fine - a mistake on their part so I emailed support and got no reply. Tried again with no reply. Phoned and got passed around endlessly. So in short, I didn't get the £15 back. It's not the amount that annoys me, it's the principle and the AWFUL customer service. So well done Avis. By not refunding or even answering me you just saved £15 but lost a recurring customer. My advice to others about using Avis? Simply don't.

We rented a car in Belgrade airport through Cartrawler (Arguscarhire.com) and the actual provider was Avis. We ordered a Fiat 500L and for no reason at first we were given a Renault Logan, but we realized that only when we approached the car. We complained about that and the guy at the desk agreed to change the car, but said we needed to sign a new contract for this other car. We did so and happily left the airport. However, when we returned the car after a two weeks rental we were charged approximately EUR 780 and since then we struggled to figure out why. Apparently, our contract included full insurance – although we explicitly said we were happy with the franchise, did not want full insurance and the initial contract did not provide for it. Our mistake was that we did not check for the changes and signed the papers, but de facto we were cheated by the person at the desk who added services we did not request.

We had booked with Avis to rent a largish car (to fit a bike in) at Denver airport last weekend and arrived at the office about 7 pm to find a very long queue of very unhappy people. It gradually became clear that many had been waiting - standing - for over 2 hours. There were only 3 desks open and each was taking a very long time. After we'd waited for an hour or so, a guy came in and half-heartedly apologized and mentioned 10 zip cars on offer without much explanation, and said he'd been trying all day to get more staff.

We rented a car from Avis Spain at the Figueres Train Station Location, Spain. The agreed to price was 219.85 euro for a 4 day rental. We rented the car at 11:38 and asked the lady at the counter when we needed to return the car. She said anytime on the 4th day of our rental. We returned the car the fourth day at 16:34 or 4:34 PM. When we received our credit card statement, we were billed an extra 240 euro. They tricked us into returning the car late so they could charge us 240 euro for a late return charge. Note this late charge is more than the entire 4 day rental. Avis uses trickery and deception to charge exorbitant late return fees. My advice is not to use Avis car rental, even though they are a major brand, they are unethical and not the reputable company their brand recognition conveys. Buyer beware.

I've always used Avis rental cars. I'm very satisfied with the great customer service I've gotten in the past, and that's why I continue to rent cars from Avis. Unfortunately my last experience was THE WORST!! On the day before I was supposed to pick up the car at about 12:15 am, I called to confirm my reservation. The agent told me I DIDN'T have a reservation. He asked for the pickup location. I told him it was on west poplar ave, Collierville TN. The agent told me no Avis was located at this location. I got off the phone very upset.

Simply put. I returned the car with 3/4 gas and when returning the car they charged me for a full tank of gas which cost me $155 dollars (9.89 per gallon). I called and they said it was returned empty. Crooks.

Hired a car from Avis thinking as a brand name in the car hire industry that their priority would be the customer and to ensure their safety. "Wrong". Jubail Avis KSA do not consider the customer at all, they supplied me with an MG that was dirty and faulty. I picked the MG up and the following day I contacted the office to advise that the car was not running right, nothing was done to rectify the running problem. I then had to call the office a second time as the electric window returned to the open position and would not close, I had to drive over 20 kilometers with the window down in 50 degree C heat.

They switched the car. The car they were trying to give us is absolutely filthy. They tried three different terrible cars and we had to take the one that was the least terrible. The one we had rented is sitting out in the lot but they would not give it to us.

I went online to reserve a rental car from LAX to my final destination where I would drop it off. The final charge they quoted and charged my credit card was $83.10. When I get to LAX I have to go to the counter to get my car and gave the agent my contract. The agent talked me into an upgrade which was fine, it was $15.00 for one 24 hour period. But then they charged, my credit card twice. Apparently the amount they charged me the first time didn't account for the LDW and the roadside service I accepted since I was driving out of Los Angeles. Then I also signed up for prepaid gas. The verbiage on the website and what the agent explained to me at the counter was that they would only charge me for the number of gallons needed to fill the car at the local cost. That would have been $10.00 for approximately 3 gallons of gas which was the most the car would have needed to bring the tank to full.

My bank offered me Avis points. I decided to spent for my holidays in Scotland with my three daughters. It was the first time I rent a car with Avis, as I usually use take the rental offers that come with the air plane company, e.g. Air France, British Airways and sometimes RyanAir. Because my daughters came with me, I explicitly asked on the phone, a simple family car, type mini MPV (car group "D"), and I obtained confirmation I will have one. I also asked for a manual gearbox.

I rented a car from the airport of Munich for €505. When I returned to my country they charged me €935 without providing any reasons for this act. This will be the first and the last time to deal with such company. I don't know what shall I do to get my money back.

Hello. Do not trust this outfit, I was given an estimate for 1 week car hire which was 289.76 Euro for 7 days hire. Car was not as agreed, it was a cheaper model. Also they have now charged my account with 569.36 Euro double the estimate value. They ignore emails to customer services and ignore emails to any other customer service department. Abysmal service. Suggest using Hertz who operate an excellent service. They take advantage of overseas people except my address in overseas but English. Small claims court will be my next step.

I would like to warn consumers about the sharp practices a smart of policy by Avis car rental. I previously hired from them about ten years ago and had a very bad experience but thought I would try again this summer. We booked car rental through British Airways and it seemed a very good price. For pick-up in Nice we had a "Group D-Peugeot 508 or similar". That "or similar" covers a multitude of sins. Collision Damage Waiver and Theft Protection was supposed to be included. Once we arrived at Avis in Nice there was a long slow queue despite the fact that we were supposed to have a firm time to collect the car.

Reserved a rental car online for our weekend trip to Vegas. Got to the counter, everyone looked put-out to be there. They told us about insurance. We asked the lady about 3 times if the price she was quoting for the insurance included the moneys we already paid. She said yes! Every time, she said yes! We expected an extra $25 on our bill, no big deal. When we looked at our credit card statement, we found that they charged us an EXTRA $105. The price she was telling us was on top of the $90 we already paid! Talk about heated. Don't worry, they won't refund you any of it when you try and explain either.

Bad customer service. Gave me the wrong car in the parking lot, waited online to get another car and then added a "hidden fee" for RSN at $6.99 which I didn't realize 'til after I return the car. During the return process, The check-in lady didn't update the paperwork so the checkout guy had to update the correct car model, plate, etc on the paperwork and printed me a new agreement. Didn't realize he added RSN till afterwards.

Having rented a car in Malta, a mysterious charge appeared on my credit card bill. When questioning it I received an email saying that it was a speeding fine with an additional 30 administration charge. The car in question had the same three letters but different numbers and was a completely different make and model. This would appear to be a scam that Avis use and hope that people don't notice the extra charge on their credit card or if they do, they assume it's part of the rental agreement. I WILL NEVER USE AVIS AGAIN. BUNCH OF CROOKS.

I am a very frequent customer. I turned in my car yesterday at the Atlanta airport rental center. There was nobody there to check in the cars so as the sign says, I left the keys in the car and they will send you a receipt. I did not get a receipt so I called Avis customer service who told me to call the location directly but they do not answer the phone. Called back Avis and they said that they could not help so I asked for a supervisor who listened and then just put me on hold and never came back. No receipt, missing car in their garage, no customer service. I contacted Avis by e-mail and got a message back that says they will contact me within 24 to 72 hours. Do not rent from this organization unless you want the runaround. Also they started a new program. If you buy gas and fill it up they still charge you 7 dollars and change because you did not buy it from them.

We rented a car for one week at considerable expense from Avis at Los Angeles Airport in July 2016. The line was out the door and we had to wait in the hot sun for quite a while until we got into the building. After an hour we reached an agent. Our car was supposed to be in spot Q20, but there was no car there. I waited until my husband came out with a new spot, but there was no car there, either. Finally, after waiting a long time, we were given a soaking wet car. (When the drops dried, the car looked like it had the measles.) There was no manual to help us figure out how to use any of the features in an unfamiliar car. The agent looked at us like we were nuts when we asked him for a map, and then wrote down incorrect directions to our hotel.

I reserved an Avis Rental car for pickup in the Amsterdam Airport for $511. When I got there they added insurance onto it and the total quickly 1014 euros - double my original amount. They explained I was getting an upgrade and discussed the insurance again. I told them clearly I didn't want an upgrade nor the insurance. They crossed out the insurance amount on the rental and I said O.K. When I returned the car all of a sudden the rental amount was 1421 euros - triple my original agreement. They told me I had insurance and an upgraded car. I explained to them the above. It was no use they were not going to correct the situation. I have called Avis customer service 2 times and was disconnected the first time and blown off the second time. DO NOT RENT A VEHICLE FROM AVIS. YOU WILL BE CHEATED.

I typically rent from Budget and have Fast Break service. But Budget was out of cars so I rented through Avis and registered for their "Advantage" service - same type service as Fast Break. When I got on shuttle at Denver airport shortly after noon on July 27th, driver made no effort to help anyone with their bags. Me and others helped women with children and elderly load heavy bags. When I got to the airport, I asked driver to drop me at Advantage check in. He told me to enter Main Building. I saw Advantage sign and went there. After 15 minute wait, I was rudely told I was at the wrong place, and employee pointed to a general direction.

I rented a car from Avis for a week while my car was in the shop. I rented from the Conshohocken, PA location which is a neighborhood location. I made the appointment for 8 am as I have to be to work at 9. I arrive at 8 and no one is at the counter. I wait for a half an hour saying "hello is anyone there". I would have left but I prepaid for the rental because they offer a discount if you prepay. I had to walk around back to get the lady that was working while she was washing a car. Why would you wash a car if you know you have a customer coming now. Now I am rushing because I am late to work. I reserved a compact vehicle and she gave me a Toyota Corolla which is an intermediate size. I thought I was being upgraded because of my troubles.

On Friday July 29th, 2016 my husband and I rented a car from the Avis at the Northsight location in Scottsdale to drive to the San Jose area in Ca. Shortly after we started driving the air conditioning stopped working. It was too late to turn back, so we kept driving through temperatures in the low 100s, while I attempted to contact the service center. After at least 5 minutes of navigating the ridiculous automated menu and saying "representative", in hopes of speaking with a human, I was finally connected to a woman who said that she was with Budget, not Avis, and hung up on me. We were covered in sweat and I got a raging migraine headache.

I first used Avis in 2/2016. After returning the rental I was charged my full rent’s amount and deposit. After 3 weeks my deposit amount was finally returned. I figure it was just a simple mistake & used this company again in 3/2016. Big mistake. The agent charged my card incorrectly and I had 13 pending charges for over $200. Cause my credit card company to lock down my account. I would never ever use them again. Months later, 7/2016 my card was used by another person (fraud) with this same company in the amount of $186. It is now 8/4/2016 & I am still getting the run around from this company for my refund. Every single representative has a different resolution and promise of payment return date. Unless you want the hassle over charges and fraud to deal with, choose another company.

I would like to share with everyone how incredibly disappointed and disgusted I am with AVIS CAR RENTAL. It appears that even if you say no to an upgrade or extra insurance, that doesn't mean they won't try and put in there and try to get away with it. And once you are out the door you are completely out of luck because nobody at this company cares. I was charged $237.56 two weeks ago for an upgrade. So I went back to see if they had done that to me before. Sure enough! May 20th 2016 $218.66 for an upgrade and November 19th $211.19 for insurance.

I will NEVER use this rental company again. My experience was beyond TERRIBLE. The first car I picked up, didn't even get 2 miles down the road, flat tire. Called roadside, sat at a gas station for almost 4 hours waiting, that's because they sent someone from another state to change a tire!!!! Now today, I was informed (over 3 weeks after returning the car) I am paying for that tire. They took the money out of my account without notice, now I am overdrawn. The second car I picked up, in the next city over, half way to my destination, "change engine oil soon" light came on.

On Friday: 07/29/2016 I reserved to rent a car from the O'Hare location. When I got there, I was put on hold for at least 15 minutes, because of the level of the uninformed employees! There, it took 3 people who were not of knowledge about the new system to tell me that they never saw or heard of the system. The so-called regional manager (Steve) that was on duty that night was the worst of all!!! Here in Illinois a new system was put into place May 17, 2016 for drivers and the likes!

I among quite a few others have been charged for 10 gallons of fuel after returning my car full. TAKE NOTE THIS IS A ONGOING SCAM ADOPTED BY THIS AVIS RENTAL FIRM. Photograph your speedo on return if you have to use them. This way we got our money back. This was our letter of our issue with Avis and picture of fuel gauge. I am writing to you to let you know how disgusted I am with the fraudulent charge of nearly £85, I have received when hiring a vehicle from your Denver department.

Upon returning my rental to the depot, the young lady working behind the counter went to gather all the information from the vehicle and gave me the completed receipt. I inquired if all was in order with everything and was told yes. Upon reviewing my receipt, inside the depot with the agent, I again inquired if all was in order and was told yes. My reason for inquiring twice is because upon my arrival to pick up the car the same agent had given me an incorrect rental agreement.

I am writing this in behalf of a terrible and truly unacceptable experience with Avis Rent A Car. Today at 6 p.m. Eastern Time I called Avis to reserve a vehicle for an emergency trip to Orlando, Florida where my mother was hospitalized after an accident. A rep. answered my call from Jamaica and proceeded to reserve a vehicle for a two week period. He told me that I needed to pay him immediately over the phone in order to assure a guaranteed rental. This seemed very odd to me, as I have never given my personal information to anyone over the phone, let alone in a different country. But being pressed for time, and in a desperate situation I was persuaded against my will to furnish him with my debit card information and about after half an hour or so later, on this one seemingly never ending phone call, finally he issued a confirmation number.

If you call their service department expect a runaround from phone number to phone number in a circle until you give up. Another reason why I use UBER when I can and Hertz when I cannot.

Hi Malaga Avis. Tried all numbers on paperwork given with UK O2 network & 3 network and cannot get through. All I have had is this email to wait 14 days for reply: "you for your email. Please rest assured that your query is important to us. We are investigating and will endeavor to respond to you with a maximum of10 to 15 days. Thank you for your patience at this time. Your email has been assigned the ticket number **. Please use it for all your future communications." Before number starting 902 worked previous years. What is going on? Standards have flown to gutter.

Here is the letter I just sent to Avis Corp. It should be sufficient to explain my dissatisfaction: "I have been an Avis loyal Preferred customer since 1983 and never rented any other car since that time. I graduated from Columbia Business School in 1991 and remember the CEO of Avis speaking at my graduation. I have always been so impressed with the company and would never waiver my loyalty to your company. For me, there were never options for car rentals beyond Avis. HOWEVER, my last few rentals (3 out of 4) in the last month have all be extremely poor experiences. Confirmed reservations with no cars available happened 2 of 4 times and my vacation plans were totally ruined on those days. The other times, the cars were dirty and the delays unacceptable.

I booked a car through Auto Europe in Australia and prepaid a Voucher. We picked up a nice 308 Peugeot from Toulouse on 02 July. The car was returned at the Nice Airport on 21 July. The tank was half full and the agent noticed a light scratch on the hubcap and informed me that he had to open a case and that was 50 Euros + repair fee. I felt confident that the repair fee would be around the 20 euro mark which is the price of a new hubcap. I believed I could trust the AVIS and its staff. I was very surprised upon my return to see a charge of 431 euros on my credit card. Auto Europe emailed me an invoice from AVIS showing a misc fee of 370 (I suppose for the hubcap) and 60 euros for the petrol. I was expecting a 70-80 euro fee for the hubcap and 30 euro for the fuel.

I accidently pressed a button that after many years of doing business with Avis I was caught off guard. "Secure my car by prepaying a refundable (minus $50.00) SERVICE CHARGE)." IMMEDIATELY after that mistake I called to reverse the selection and they reluctantly confirmed they would refund the 50 bucks but not without scolding me rudely and talking down to me on the phone like I was trying to get something for nothing.

My wife and I arrived at the Dallas (DFW) Airport from Nashville, Tennessee, with Waco, Texas as our destination. At the last minute our flight from Dallas to Waco was cancelled because of "mechanical problems." Instead of staying overnight in Dallas without our luggage or necessary medication, and taking a flight to Waco the next morning, we concluded that we had no viable option other than to rent a car and to drive home. We eventually found our way to the rental car area. Since Waco has only a Hertz, an Avis, and an Enterprise "drop off" at its airport, and due to other circumstances beyond our control, we ended up at the Avis counter.

So I had a reservation for a minivan at the Hwy 49 Gulfport, MS location recently and when I went to pick up the vehicle during normal business hours I walk in and politely greet the lady at the counter "Hi, I have a reservation for a vehicle." She didn't greet me back. Just a rude and condescending "You have a reservation for HERE?" I said "Uhh... yeah... here." She rolled her eyes and said very rudely again "What is your name?" I gave her my name and she proceeded to tell me she canceled the reservation because I wasn't on time. (I was told I could pick the vehicle up during normal business hours). I told her that while still being very polite. She then said "No, if you aren't here on time I cancel the reservation. That's how it works!" I told her I needed the vehicle still. She asked for payment and I gave her my debit card. She explained it would be a $200 deposit because I was using a debit card. I agreed.

I rented a new Camry with 12k miles for a week of vacation. The second to last day the car wouldn't start; Avis did send someone who eventually turned up and boost started the car; he pointed out the battery terminals were very corroded, but that the car should be charged if I left it running for while. Next morning it wouldn't start, again. That day was the last day, and I drove it straight to the airport (about 75 minutes drive), without stopping. Which was lucky, because after I got there and turned off the engine, it again wouldn't start. The Avis lady nicely said she was sorry (though she didn't seem particularly cut up about it), and didn't charge me for my failure to refill the tank (which of course I wouldn't have been able to do without shutting off the engine).

I got a car on July 1st. They checked my credit. That was fine cause I was using a debit card. They held 659 dollars out my account. The car was due back on the 7th of July but I kept it for additional days. I called to let them know that but one day I get a call saying "bring the car in" and I did but when I got the receipt the total was $1,600. So I added up everything myself and it didn't come up to that amount.

I had booked a Chrysler sedan at the 826 Clyde location and when I arrived the guy at front said it wasn't available. He said he would upgrade me but I did not like the upgrade vehicle. He said he could call other customers if they wanted to cancel theirs but no one answered. He gave me a contract to sign, I asked him if I have been charged, he said when I return the vehicle. He said total cost will be $102. I had been charged already. Today I checked and they charged twice $103 first time and $102 the next time. Called and told them they were not transparent with the gas charges and it was supposed to be included in the previous cost. They said they cannot do anything about it!!! NOTE TO SELF: NEVER AGAIN RENT FROM AVIS.

Useless front desk staff at Houston Airport lied to me by confirming that I could just extend my rental and would get the same rate as for the first period booked. Turned out to be LIES and they added all kinds of extra insurance and options, which I never had to start with. Trying to resolve the issue with the manager was like arguing with a deaf moron and all I got was ''contact customer services''. Well they have ZERO customer service. Next rental is now in London and I need to extend my initial 13 day rental by 5 more days. Called their useless booking desk who said extra 5 days will be £379.00, which is around the same as my original 13 day booking because it's a different rate code. How difficult is it to have set fixed rates??? The disinterested booking clerk could not care less and they could not help and he said ''Contact or go to an Avis office, but if you call, call after 8pm at night cause they're too busy to take calls."

They charged me $440 for renting a car for 4 days. They have never informed me beforehand that I have to refill the fuel tank when I return the car. They charged $10 per gallon and I was charged an extra $115 only for fuel. Moreover, they have charged me $36 twice for the insurance. I paid for insurance beforehand from my Discover credit card and then they charged it again from my Capital One credit card as well! And so many hidden charges. I would never recommend AVIS to anybody!! Full of scam!!

I recently rented a vehicle and after I finally received my receipt, I noticed several discrepancies that need to be addressed. There were some deceptive practices and if not corrected, I will file a complaint with the Wisconsin, AG and Federal Government. I am a federal employee with the US Government and the Financial Officer for the district, which is over my purview. We have 58 centers in 12 states where I frequently travel to conduct site visits as well. I recently travelled to Green Bay, Wisconsin and Escanaba, Michigan to conduct site visits and our facilities there. I rented a car (rental agreement number **) on 7/10/2016 and returned the vehicle on 7/15/2016.

I rented a economic car in Manhattan, for only 2 days they charged me $222.75. On this price was included additional insurance and GPS. The car was returned the second day after I rented, gas tank was full. They received the car and after a quick inspection, I left the location. My surprise was to found in my credit card purchases an additional charges of this company for extra $124.61 because I returned the car in a different location, approx. 10 miles away from the original location. After I talked with many agents of this company they refused to fix this problem. I ended paying almost $350 for 1 day and 4 hours for a crap Ford Fiesta. This is absolutely ridiculous. I just rented in California for 8 days a nice SUV with additional insurance in Enterprise, and my final price for this rent was only $422, and the customer service was amazing. I will never rent a car in AVIS again. Please stay away from this company. They will rip you off!!!

Both Priceline and Avis do not have it together. Denied rental on a soft credit check while spending 2 hours to do so. Priceline accepted my money on-line and Avis denied me at the counter. Still awaiting credit from Priceline?

About 50 people in line at Avis Rent a Car at Syracuse Hancock Airport. Wait times of 45 mins to 1 hr. Avis has 3 kiosks but only staffs 1-2 of them even given the length of this one hour long line of people.

They gave me $125.00 back. It took multiple emails and a call, and it wasn't everything. But at least it was something.

I just got done renting the car from AVIS at LAX and I purchase the pre-paid GAS so I do not have to bother with filling up before rental. All will I guess Most rental company I only have to pay for the gas I use on the rental but at AVIS they charge you for the whole TANK on the agreement but the agent told me that I would only be charge for what I use. Since that word of mouth is no longer creditable information at AVIS so must make sure you get it in writing. The agreement state that is a pre authorize amount for the gas part so I did not worry about it until after I return the car I got charge the whole amount. It very Shady the way AVIS operates so watch out for hidden charges at this rental company. This with the almost 2 hour wait time to get my vehicle will make it the last time I rent from AVIS again.

My fiance and I flew out to California for vacation. Rented a convertible for three days. Decided to extend our trip one day. Called Avis customer service. They attempted to charge me an additional $450 to extend my rental agreement. I told them I would gladly return the vehicle with the original date returned. The customer service agent was very rude. Told me to be quiet and listen when I questioned her about the extreme charge for an additional day. I will never use this rental car company again.

I called Avis to rent a car in Bangor, Maine and was quoted $63 per day. Based on this, I rented the car for 3 days. I had my brother traveling with me so I purchased the insurance. In addition to the rental charge, I was charged $47 for a GPS for 3 days, $39 for additional driver, $86 for insurance plus a $10 late fee plus taxes. What I thought was misleading was the $42 airport fee. If they wanted me to pay their rent for being at the airport, they should charge more than $63 per day and include it in the rate. My $189 rental for 3 days ended up totaling $463.36! Regarding the insurance, 29 per day for 365 totals $10,585. I strongly doubt that it is reflective of their cost for insurance whether self insured or not.

I was desperate for any car because I had to get back to work in Kansas and my car had broken down in Texas. So I left my car with my mechanic in Texas and then scrambled to find a car rental on a sunday. I called Avis they gave me a quote. I notified them that I am only 21 and asked how much extra the charge would be. They said only $90 for 6 days. I was OK with that as I didn't have many other options at this point.

I rented a car on July 4 and arrived early to the DC's L street office as they were closing earlier that day. Asked the clerk if it is ok to take the car earlier, and he said it was. Little did I know he was going to charge me the whole day rent for the 90 minutes I used it that day. The customer service was not helpful and quite rude. I saw there were several similar experiences here, I wish we could unite and sue them.

Recently my family and I took a vacation and rented a car from Avis. It was a 2015 Jeep Cherokee with 33,542 miles on the vehicle. Went to drive it home from lunch the next day and it would not start. Called their emergency service number at 1pm and they said they would have a new vehicle for us in 2 hours and 30 minutes. We did not get a running vehicle until 6pm that evening. Which made us miss our family's wedding rehearsal and not only that but the person we talked to on the phone knew that we had two children under the age of 3 with us. We were promised a 2 day discount that we did not receive, instead they gave us a $14 discount. When I talked to the customer service rep she was extremely rude and said that we already received a discount. So we paid in full $534 and missed a full day of vacation and all they could say was sorry. So thank you Avis for your poor vehicle and your poor customer service!

I had worst experience with Avis Bridgewater, NJ. Staff is ** and rude. They charged my credit card for 2 days even I used the car for one day. In behalf of explanation they are not answering my call. This AVIS is worst. I won't recommend this AVIS to anyone.

I rented an economy car out of Ft Lauderdale June 27th, 2016. I returned it July 2, 20016. The clerk, at the time of rental, asked me if I wanted Black or Silver. I stated she could choose. She stated she liked that, handed me my documents. I found outside, it was a BMW. I assumed she was doing me a favor to upgrade me because they were limited in autos. I returned the car. In a hurry to get to my flight I didn't look at the final receipt. AVIS overcharged me $120.00. When I called for assistance, they said there was nothing they would do about it. Because I assumed my interest was paramount, I didn't see the sleight of hand in overcharging me. I will not rent from Avis again. There was a time Avis tried harder. Now, they try hard to rip the consumer off.

They make wrong bill. No contact back ever.

I recently hired a car with Avis Atlanta Airport which I paid for 6 months in advance via a third party company, so the car and basic insurance was paid for in advance. After returning home from my trip, I noticed that several days after I had returned the car, Avis charged me over $300 and took the money straight from my credit card account. When I rang customer service, they told me that I had purchased extra insurance, which NEVER HAPPENED! The customer service team were rude, one hung up on me. I was promised a manager would ring me back within 48 hours and have yet to hear from anyone. This is ILLEGAL THEFT!

When I first went to pick up my rental intermediate SUV in Fayetteville Arkansas, the only clerk there was on a personal phone call and made me wait 10 minutes before he finally acknowledged my presence. He then began to process my rental while talking on the phone about his son, apparently trying to add him to insurance. He finally ended his call and completed my transaction. He handed me the registration and said it should be full of gas. I had to make him go out and do an inspection; he had zero intention of leaving the comfort of his precious desk to do a quality check. I put air in the left rear tire and set off on my trip.

I rented a car (Hyundai Sonata) from Avis in Manhattan, New York on June Thursday June 24th and dropped it off at Avis location in Kitchener, Ontario on June 26th as per contract. I pre-paid with my credit card an amount of US$ 317.86. However a few kilometers before my arrival in Kitchener, I stopped in Cambridge and while I was getting some stuff from the trunk I placed the car key in the trunk and closed the trunk. Soon after I went in the car and pressed the trunk door open button. I hear a click but the trunk won't open.

Hi! First I went on Avis.com to rent a car. There was a promotion if you pay up front you get 30% off rental. I used a credit card to pay the amount up front not a debit card. When I got to counter at Avis at 11pm they said I had to pay an additional 100 dollars which wasn't stated at the time of check out. I offered to use debit and they wouldn't take that because of a credit check. I have rented cars in the past and never had to do that.

Avis rented to a Chinese National with no US address, phone or driver's license. She RRL and hit my car which had a protected green arrow. Witness verified the Avis driver at fault. Dallas police will not make a report when no injuries, but my car damage over $8K. My collision insurance paid to repair my car but Avis not accepting responsibility in the subrogation process. Their 3rd party insurance processor - Sedgwick - says they are unable to contact the Chinese National who rented and drove the car. We gave them her international cell phone number. Still in limbo. We hope you do not get hit by an Avis renter from another country. Seems impossible to collect our deductible back two and a half months later.

I booked a minivan rental at Avis Tampa Airport. The listing said "minivan, Town and Country or similar". I got a Kia Sedona, basically a station wagon type car with a 3rd row seat. There was only enough room in trunk for 1 large suitcase! I had 7 people and the Sedona did have 7 seats thinking this will accommodate 7 people, luckily 4 were kids but even at that it was a ridiculously tight fit. Everyone had to squeeze their suitcase on their lap and thankfully the other 6 suitcases were very small. Definitely wasn't expecting this. I did see the listing they have classified under minivan but was not aware of the cars they were. (I assumed they were truly similar to Town and Country or Dodge Caravan.)

I am very disappointed with company! This is the first time to use Avis. I have rented from multiple companies and have NEVER had this many problems! First I had rented and paid for my car before arriving in the airport in Atlanta Ga June 24, 2016. I stood in line with many other upset customers for over an hour and a half to pick up the car. When I get to the counter they tell me they have no small cars (which I had ordered and paid for prior to my arrival). They proceed to insist I upgrade for $18 more a day! I refuse and continue to stand in line.

Avis are scammers. After I complained that the whole trip I had to keep putting air in 3 of the tires because the jeep kept saying low tires pressure for 6 days during my rental. I called every day to complain and was not offered any assistance. Then they claimed I smoked in the piece of crap car and sent me pics of some cars carpet with what looked like dirt. They charged me $250.00. They refused to listen that we did NOT smoke in their car. If there were any ashes we did have the windows down all the time because we were in Chattanooga and it was hot. Since when is there a $250.00 vacuuming fee??? NEVER use Avis. I know I will not and my company will no longer use them! AVIS you are a rip off!!!

Me and my friend George arranged a car rental with our Travel Agent with Budget (now owned by Avis). In our trip package we arranged rental car through Avis and at the time the transaction went through and we were charged $600. After our plane to Oregon landed, we were shuttled to Budget(owned by Avis) and when my friend George got to the counter, Avis or Budget claimed they could not rent a car to George because of some misdemeanor on his record 21 years ago. The car rental was in his name and I offered to be named the main driver but Avis claimed they couldn't change that transaction over nor refund our money we would have to fill out a claim separately. I mean how can a place accept money and deny services later doesn't make any sense.

We rented a mid size Suv in Austin, Texas on june 11th. We landed earlier 1 hour and they didn't have a car. We had the rental from june 11th 13.30 to june 14, 13.30. Picking up the car 45 minutes early (because they count the time from the time we said Hi to the gentlemen over the counter, not the time they finally found a car). We extend our rental for one more day... was cheaper than paying for 2 more hours if needed. Our rental was $235. I check today the card statement. We were charged 411$. I call Avis, they said we return the car with tank empty and we keep the car 2 hours long when we return the car june 14th at 17.00 (earlier by only 19 hours and a half). The only way to get our money back to send prove of receipts. The man in the airport didnt give us any receipt. We asked twice. He said that we are fine. Check your receipt and keep them if you do not want to be overcharged.

I arrived at the airport in Sacramento, CA after a 18-hour trip via LA from London. The person who was dealing with my car hire at the AVIS counter had one customer to serve - me - nobody else in the queue. Just pointing this out as the number of mistakes made is astonishing me...to say the least. I specifically pointed out that I did not want any additional insurance as my company does not pay for it, which I also stated. I then again told her that the only additional services that I required was a GPS and a confirmation that my colleague could be added, to which I was told that my colleague could also drive the car. And I was asked if I wanted the GPS in English or in my own language (I speak fluent English with a British accent so not sure what my own language would be) and was given one in Spanish which I then had to go back and exchange for another one, adding more time to the check out.

Such a frustrating experience. Rented a car in Israel through another company. Got a bill on my CC. Asked for an explanation and after about 5 hours and 3 customer service call I got 3 different explanation. I submitted my voucher showing an additional driver was prepaid. Nothing worked. Spoke with a Megen, **, who told me she'd give me a credit of $100. But of course it never happened and never heard back. Luckily I charged it on Amex and have filed a dispute. DON'T RENT FROM AVIS.

We rented a car at Denver International Airport. We had a reservation which we had already paid. We took the shuttle to the rental pickup office and had to wait 50 minutes in line before we got our car. That was half the time of our flight. The agents were talking and joking between themselves and were in no hurry to wait on their customers. We will never rent from Avis again.

On December 31, 2015 my friend and I were rear-ended by an Avis rental car. The person driving was from Korea and hardly spoke English. I took pictures of the accident, their car, and rental agreement. The front bumper of the rental car was totally torqued so the car was un-driveable. Both my friend and I sustained neck and shoulder injuries, I had headaches and migraines. My medical bills amounted to $1,800.00, which were conservative in light of my pain and suffering. My friend had a neck injury and also sustained damages to her car. We filed an online accident report, as per instructions from Avis. We heard nothing from them (all you get is a recording). My friend's car insurance (Progressive) had a difficult time contacting Avis (managed by Sedgwick) Insurance also.

I decided to start back renting cars due to I have a lot of business appointments. I use to rent cars from Avis using my business account several years ago. Much to find their service has gone downhill. The staff and managers are awful. I rented a full-size car - had to wait for over 3 hours as they did not have adequate cars available then much to find that they gave me a raggedy maximum that had cigarette holes in it, weekend of weed, and cigarettes and then tell me to drive to another location to trade it in. I spent a whole day of my time in the car transporting 2 vehicles to get a better one. Bernard who said that he cleaned the car told me that the company had not ordered cleaning supplies to clean the cars and then Reagan National manager was really nice to me after all I had gone through. He was frustrated because so many people had come to his location from the last location. What we have to do is stop renting from these places then report them.

My daughter and I got stranded in Florida, and had to rent a car Saturday, June 11. I made the mistake of getting it from Avis. I was charged 193.00 for a one day compact rental, was not asked about insurance but charged for it anyway. Did not realize that until Sunday when I went to return the car. I returned the car at the Bluegrass Airport in Lexington, KY. I rented at 8:30 central time and returned it at 9:35 ET. I got to the airport and had to park in the very back of the lot, walked up to the Avis kiosk it was closed, and a sign said you need to write down your mileage. So had to turn around go get mileage, walk all the way back into the airport, two people in front of us...

Here is a copy of my letter to Avis customer service explaining complaint. If representatives receive extra pay for selling upgrades it might explain this. I have rented many vehicles and never been taken advantage of at the counter when I checked in to get my car. I signed the paperwork and expected I would get what I chose on Priceline and pay the amount I was quoted. $56.20. I didn't have any conversation with the receptionist about any upgrades so all I can figure is that she just added stuff on and I trustingly signed and went to pick up the car. As you can see my initials are not on the paper at either the $30.00 upgrade or the estimated total which would have called my attention to the discrepancy of the higher cost for the rental. I never looked at the increase of the cost on the bill until I brought the car back.

I booked my trip to Orlando with Priceline and included a rental car. The car service was Avis. I picked up the car in Orlando airport. The first car I was given was wrecked. There was no way I was renting that since I declined the insurance because I have full coverage on myself. I returned the keys and asked them if they looked at the car because it was wrecked. She told me to go check out 2 other vehicles. I returned to the window thinking I was being pranked because those vehicles was also dented and wreck. Not to mention older models. One still had keys in it and still turned on like someone had just hopped out.

Rented a car from this company, paid off all my bills. After a few days my credit card was being billed, and I was told that they will keep billing my credit as they please as long as it's in their possession. They threatened to keep billing me whether I like it or not. I have to cancel my credit card. This is a fraudulent company. Please run away from this company. I'll NEVER do business with this company again. I'm warning everybody to stay away from this company. They're fraudulent.

Their roadside assistance was horrible and basically told me it was nothing they could do for me... I rented a 12 passenger Ford Transit van from the Lagrange location on Tuesday June 7th and set to return it on June 13th. Well as we departed for our trip on Wednesday June 8th, we had issues with the rental van. It cut off on us while in Phoenix City Alabama, I get on the phone to contact roadside assistance and we were told to check the gear shift to ensure it was not in M (manual) and to ensure it was in D (drive). We did that after sitting beside the road for an hour, after coasting the van to the gas station down the street. We then proceed on the road and the van breaks down on I-75 South in Valdosta Georgia mile marker 32. Again roadside assistance was called and to no avail, I was told it was nothing they could do for me.

I have been renting cars across North America and this did not happen a lot which was a very dissatisfied experience with Avis Charlottetown PEI Canada. Overcharges for fuel. I knew the price of Avis for fuel is a little higher than gas stations, but you should not just rob people's money secretly - on the day when I returned my car I noticed that I only used less than 10% of the total fuel which I doubled checked and was quite sure, actually that was why I wanted to just return the car instead of going to a gas station first to save some time since it was not much usage. It turned out I was too naive - I checked my bank account later and they took me $45, which is almost a full tank's price for my rental car. Called and confirmed this. Quite interesting.

We rented a car in Denmark from Budget. This required prepayment several months in advance. We were to arrive by ferry but were told that we would need to go to the airport to get the car. At the airport the agent told us that we could have gotten the car at the ferry but could return it there. When asked why they told us that the car needed to be pickup at the airport, he said "they lied". At the time of rental we pre-paid for a tank of gas. The keys were returned the same day through the night slot as instructed. Nine months later we got 3 letters in Danish that seem to have demanded payment. After much trouble I contacted AVIS customer service. Their webpage does not work. After many e-mails I finally sent them a copy of the billing and was told that the bill was for a return fee to the ferry, a second driver, and for the gas, i.e, their agent screwed up and did not bill anything.

Over the past two weeks I've had to fly into Logan. The lines at Avis both times were extremely long and the wait was over an hour. No other rental company had this long a line. The same was true three months ago. You should avoid unless you feel your time/and rental rate justify over an hour wait. Up to you.

Absolutely disgusted about how they have conducted their business! I have been robbed in broad daylight by you guys!!! To anyone planning to hire a car through Avis - Don't! I have been charged €400 extra just for returning the car 4 hours late because of traffic! Don't be fooled by their cheap rates!!! When I was hiring the car I thought they were being so nice and was so thorough! But nothing was mentioned about how ridiculously unjust their late fee is even if you're only running a few hours late. The guy even facilitated my ignorance by saying that if we are closed when you returned the car, you can drop the keys off in the overnight box!!! Nothing, absolutely nothing was said to key me into the fact that it could even be legal for them to extort tourist like me on a €400 surcharge for 4 hours when the fee was only €180 for 6 days!!!

I was contacted from Avis and the amount refunded.

Prepaid for a rental car at Richmond Airport from Avis and when my flight arrived 2 hours earlier I was charged for an extra day rental. As I went to return my car I learned my flight was cancelled so I drove to Washington DC to catch the Acela to NY and was charged a total of almost $600. I rented the car for a total of 28hrs. When I objected to the outlandish price the Avis gal behind the counter had an attitude and a half. She could not understand the bill so she called her supervisor who was on a break and he told that was the price and there was nothing to discuss.

I booked my rental car with another company in Calgary Alberta. This company overbooked their cars and didn't have a vehicle for me. Avis came to the rescue. They gave me a better car and saved me a few dollars, and also allowed me to drop the car off at another location free of charge. They understood that I was frustrated and they did everything they could to accommodate me and get me on my way quickly. Thank you Avis. I will be contacting you the next time I rent a vehicle.

Avis ruined TWO of my holidays. I rented a automatic car through a 3rd party site. Not only did Avis reserve an manual car for me (I've never driven manual in my life), I had to pay money to sleep in an airport hotel so they had time to get an automatic for me to Stockholm. I was only in Sweden for the weekend! Like an idiot, I didn't ask for a refund, I just asked for them to pay for my hotel stay. They immediately agreed but it took them THREE MONTHS to return my money.

Went to counter to pick up my confirmed car and was told they had no cars available. They had cars in lot but I was told by agent they were being held for tomorrow's customers who had booked directly with the local office instead of national reservations. She refused to rent one to me. Called up national number and was told by customer service rep that my confirmation didn't entitle me to a car, just a locked in rate. When I told her that my confirmation said a car had been reserved for me, she then said that because my reservation was less than 48 hours I wasn't entitled to a car. Told rep that my confirmation said nothing about a 48-hour disclaimer.

I rented a sub-compact car from Avis for $331.55 to be pick-up in Venice and dropped off in Paris. First my sub-compact car became a 9 passenger touring van!! It was huge and tall and a nightmare to park in Europe. They said it was all they had even though I had rented months in advance. We stopped in the Lyon airport to beg for a smaller car and again they would not help us. Then they charged us $600 for a one way fee that was not disclosed when we booked the car. Now the rental was three times the price I was quoted.

When I signed up for the rental online the total cost for a 2-day rental with tax was 71.38. When I picked up the car I wanted to add liability for those 2 days and noted it was a few dollars more than other agencies (totaled a bit less than 32$ for 2 days vs. 26$ from other agencies I have used). When I returned the car and looked at the bill it was over 134 dollars. I looked at the bill and saw a charge for traveling less than 75 miles and because there wasn't a line at the counter I went back and asked what that was for and he said it was a gas charge that automatically goes on the bill if you don't go very far and because I had topped off the tank he took it off.

Sunday May 29th. Rented a car with Priceline. Flight landed earlier than expected. We have a group of ten people with two small children and the agent would not accommodate with helping us. Instead of giving us options she simply stated we had to wait two hours in order to begin our reservation. By far the rudest agent I've come across, unprofessional and plain rude. Sad to say Avis you just lost a valuable customer.

We were charged $16 concession fee 6.00% picking car up at hotel. We were 8 mins late then they charge you $25 a hour... 60 a day in recovery energy fee that customer service said for their elec bill. Vehicle licenses fee 6.17% plus a tax rate at 9.175%. I was never charged all this before and if you keep the car a extra day they charge all that plus a extra $10. I'm done with AVIS. They screwed me out of a extra $50.

The rental was OK but the associate at the counter misrepresented the "Gas Option". I was told that it would not cost me any more or less if I took this option. This is completely false. If you take the gas option, you basically pay for the entire tank of gas, no matter how much you use ($51.00 in my case). I didn't use near that much gas, so if I would have not taken the Gas Option and filled myself, it would have cost me maybe $20.00. Ripped off!!!

We have rented a car online and denied all additional insurances beforehand. After returning home I could not trust my eyes. They charged us AN EXTRA $255.92 for a loss damage waiver that we never wanted. We are not Americans and just moved here. So we don't understand everything. We wanted to spend a nice holiday and found this! I am sure that my husband did not understand what he was signing. I called customer service and they declined to take it from the bill since he had signed it. She said she could but she is not going to do it. I am so furious. I don't know what to do. Moreover, we had to wait for almost an hour to get our car and then our car was not ready so there was a big confusion and all we wanted was to get our holidays started with 2 little children. Could anyone help? Should I take a lawyer? How arrogant could this company be? I swear I will go all steps and harm them!!! This is theft.

When I rent cars I NEVER elect for additional insurance. Earlier this month I had to rent a car in St Louis and did so thru Priceline along with a flight. When I went to pick the car up, the rental agent mumbled a bunch of stuff and presented a host of documents to sign. And he asked if I wanted GPS - no. Did I want extra insurance - no. I believed I was signing just for the release of the car and release of extra insurance. I drove the car and returned it - no problem. Now I find an extra $70 charge for extra insurance!!! WTF? How many times do you have to say you don't want? I called AVIS, talked to the billing dept. They told me I'd signed for extra liability insurance. This practice they have is totally bogus.

Warning Stay Away!!! Do not Rent from Avis Norfolk, VA "ORF" Airport! I was a walk up Avis was the only company with cars available. The clerk at the counter told me with a smile that she wouldn't match the Hotwire rate of $18. It would be 1:30 to get the car if I booked on Hotwire and because I was a walk up it would be $59 and I had to purchase liability. When I checked my account, my bill came to $105. No recourse because I didn't keep the receipt. I will never rent from Avis again and I suggest you don't either!

We reserved a car weeks in advance, went to pick it up, told they did not have the order we reserved, but they had a larger car that cost more and we would have to pay the additional fee. The rep refused to give us the car for the same price as the one we reserved, he did nothing to help resolve this issue. I stood at the counter and had to call customer service to try and resolve, they told me I had to pay the additional cost then file a complaint to get the money back. Very poor customer service. IT IS NOT MY FAULT. AVIS DID NOT SEND THE CORRECT CAR TO THIS LOCATION. THEY HAD WEEKS TO GET IT THERE.