Avis Reviews

I reserved a vehicle thru AVIS.com and ordered a Premium SUV-8 passenger vehicle (Suburban). When I landed in Santa Barbara Airport, the agent told me that he did not have a SUV, and that they haven't had one in about 30 days. I told him that I prepaid for a SUV thru AVIS website and he said why did they that. Anyway he gave me a lower priced vehicle in which still didn't accommodate my group, but we had no choice. We received a Ford F-150 crew cab with 45,000 miles on it.

I understand that AVIS is a reputable company and has rental offices around the globe with many satisfied customers but sometimes things happen and at this very moment I'm dealing with one of those "things". After several hours, numerous phone calls and emails trying to resolve a mistake overcharge, it's time for the help of social media. Rental # ** (rented and returned to Lisbon airport from 10/28/18-11/4/18). Case # **.

My family rented a Chevy Suburban from SeaTac Avis for a ski trip to Whistler. We had negotiated for a four wheeled drive. When my wife went to pick up the vehicle she noticed on the paperwork that it was NOT a four wheeled drive but was rear wheeled. She tearfully spoke with a manager indicating we couldn’t make it up on the mountain with rear wheel drive. He calmed her down and said because she was a preferred (and twenty year customer) he would take care of it. Moments later he excitedly informed her she was in luck they had a “all wheel” Suburban. We loaded the rig up with 7 people and all the gear and headed up to Whistler. Roads were clear so there were no issues.

I rented a car from Avis in Salt Lake City with plans to drop off in Denver. The agent on the (800) reservation accidentally put in Salt Lake City as the return location. When I saw the screw up I called and they told me they fixed it. When I dropped it off in Denver they charged me $790.40. I have been trying to resolve this for days and they continue to push me to new people. I have now spoken to 8 different Avis employees in the past 24 hours and the last one told me it was my fault. Their customer service is the worst I have ever experienced. I am a 2 million mile flier on United and a 1 million mile flier on Emirates. I usually rent from Hertz. I will never rent from Avis again and will cancel my corporate account and will tell everyone I know to avoid Avis.

We had to wait for over 3 hours in the parking garage in Honolulu for a car. They won’t admit they overbooked. We were only here for a short stay after being on Big Island and was looking forward to a Pearl Harbor tour or at least the sunset today. We started our wait at 2:45 and is now 6:05 and still waiting for a car. All other agencies have admitted to having no available cars and that they overbooked. There is no staff explaining to people where lines are, expected wait, etc. and, we are in the preferred line! Unacceptable!!

Just wanna say that at Wilmington ILM Kristen is always professional with a smile. She’s always very helpful to whatever needs I may have. She’s an asset to the company. Keep up the good work. Whenever I’m in a bind as far as what type vehicle I need she goes above and beyond to make sure the customer is satisfied.

They had 2 people handling paperwork for 20+ people in line, and they were working express with none working regular line. So when someone came to express they would jump to front and skip people waiting 2 hours in line. I could understand 1 person working that line; this was needlessly cruel. The car was covered in water spots that made it really difficult to see out of the back window and mirrors. They refused to offer anything for such a horrible customer experience and were completely unapologetic. The worst was when I called customer service hotline to complain because of the horrible experience, they vindictively changed my rental rate from $78 to $176. Rent here at your own risk. Plan 2 hours for pickup, and be prepared to argue with a wall when they screw up.

I recently had to rent a vehicle from Avis Rent a Car Systems at 1101 East Roosevelt Rd., Lombard, Il 60148, (630) 620-9113. I rented two different vehicles during a two week span. Agency Operator, **, was extremely helpful, courteous, and worked with me to afford me the best possible prices. ** and his team were very accommodating and I recommend their services.

I rented a car of Avis at ST John's Newfoundland Airport Malibu Sedan for 1 day. Only cost me about $320, really big Problem. After that they steal from the MasterCard account from time to time With different arguments...

I will not use Avis Budget again and don’t recommend it to others either. I rented via the web, a car for 6 days in Nice, France with pickup at the airport. Not only they did not have the car from my rental reservation and they downgraded the car, but I also ended up with a whopping 1.224 Euro charge on my credit card the day of the car drop off.

My flight to Manchester in the UK was delayed by 48 hours due to weather. I called Avis to let them know I would be late and was told my pre-booked and paid for (months ago) reservation would be canceled if I didn't show up within 24 hours of the booking time. So here we are just days before Christmas trying to find another rental car. Exactly where I planned not to be by pre-booking. I couldn't cancel without losing my money but it seems they can.

Somehow entered wrong dates for my rental car reservation. Selected the 25th as the pickup date instead of the 24th, which was the intended date - the drop off dated remained the same for the 28th. Within 10 minutes of making the reservation I called customer care to inquire about modifying the reservation and I was quoted nearly double price to add one day. Original price for 25-28th was $458. To add one extra day would have costed me an additional $357, per the customer service rep. This is outrageous, especially when I could log onto the website myself and redo the reservation for only an additional $77.40 + taxes.

Rented a van from Miami to Connecticut, the van was dirty and not serviced. The washer fluid had not been filled, so we were unable to have clean windows. The engine light came on the 3rd day and the tire pressure light was on for 2 days, even after we put air in them. Rent a junk with Avis!

Horrible! I drove the Jeep one day, drive less than 30 miles and have a tire blowout that endangered my life, stranded me, and received a bill to pay for their roadside service they coordinated. Had to wait over 2 hours in at night, alone with complete strangers driving by, honking. Completely a traumatic situation. AVIS was apathetic to the situation and put me in a dangerous situation. I will no longer rent from Avis. Horrible! Ps. I was an AVIS Preferred member. Response from Avis - did not do an investigation obviously. “Thank you for contacting our Avis customer service department regarding the charges related to damage from your rental. We apologize for any issues that occurred during this rental. We understand the frustration that comes with unexpected damage charges and would be pleased to assist you.

Due to bad weather, they jack prices up $90 extra. This was absurd. Customer service was terrible and did nothing to help the situation. The company overall is just terrible. Took everybody's money and do nothing to help the consumers with their experiences. First time renting a car and was disappointed.

AVIS did not meet their end of the agreed to contract - I would never recommend renting through AVIS on international travel. I am still dealing with a case number which I had opened immediately after returning from travel on 10/6/18. It began with a pick-up of the vehicle in Germany on 9/24/18. At which point I was informed I had a security deposit of 950 Euros. I was never provided a heads up, but I went ahead and provided my credit card for the security deposit. I then leave with the vehicle not fully fueled and was told that the fuel gauge is not reading accurately. I was assured the vehicle was fully fueled based on their paperwork. (In having the vehicle for 2 weeks, I found no issues with the fuel gauge.)

I rented a car 11/21/18-11/27/18, I prepaid because when you prepay you get a 30% discount, so my total was $367.03 but they gave a $28.81 discount because the price changed. I returned the car on the 27th with a full tank of gas and was later charged an extra $67.63. So I called Avis and was told that $38.82 was for gas and $28.81 was for taxes. The same $28.81 that they refunded me before I picked up the car because the price had changed. I emailed my gas reciept to them however this is the second time they charged me for gas and had to refund me.

I'm a preferred member. I was given paperwork and check out a SUV. I put my bag in the vehicle while I was waiting on my other guest to arrive on flights. I return back to car some hours later to find that my bag was gone along with the rental car. One of the agents check the car back in then rented the car to another customer. My bag is still not with me. I had to buy clothes, I miss some meetings because I wasn’t prepared for because I had papers needed in my bag. I have a push start automobile that I have yet to move because the remote starter is in my bag... A mgr did call me 2 days after I returned home to tell me that the customer returned with the vehicle along with my bag. A mgr name Toni called and told me they had my credit card on file and that they could charge my card and have my bag sent to me... Why should I pay to have my bag sent to me. I did nothing wrong but be a preferred member... I need answers and I need my bag.

I reserved a car for a Saturday afternoon pickup and when I got there was advised that the people went home early at 1:00. I called the Avis company and their only advice was to pick up at 9:00 the following morning. I got there shortly after 9:00 am. Was told there were no cars available. I asked, "What happened to the car I reserved," and they told me it was rented out. I asked, "How could you rent out a vehicle that was reserved for me and you were closed in the interim? Furthermore why wouldn’t you have looked at your rental list and called me telling me such." In both occasions had to get a lift to pick up vehicle and needed to go to airport for a flight. I had to hire a cab to do so and was now over $200 instead of the $32 one way rental. No other rental car companies in the area open on a Sunday morning. Not happy with Avis one bit!!

I had reserved the car, paid for it and then I was told it's not available, and then I was told that it is available but ONLY with the chauffeur. I am preparing a lawsuit against Avis. I believe there are others with similar situation. The Avis India is confident and content that this won't affect them in any way and I wish to change this contention.

I reserved a car online and prepaid using a credit card. I was able to wrap up my trip early and returned the car early. A line item on the receipt was labeled "Non-Refundable Prepay". That's right, if you return your car early on a prepay, you are penalized. You cannot get your money back. I will never use Avis again.

We booked and paid for a rental vehicle a month in advance to travel for the Thanksgiving holiday to see our Marine son. The day of the rental pickup Avis called to advise they DID NOT HAVE A VEHICLE FOR US. Are you kidding me??? We booked and paid for it over a month ago... Isn't that what "booking a reservation" means? Called customer service 3 times and was advised they did not have any vehicles and I should call a competitor to try to get a car - THE DAY BEFORE THE THANKSGIVING HOLIDAY?? We had a RESERVATION a PAID reservation. We will NEVER again use Avis - horrible customer service, bad planning of reservations. I would have given them ZERO stars but system, required at least one.

Rented from Avis and kept the car for 12 hours. Was quoted $60 + $14 for a car seat and told if I returned it to a non-airport location I’d have to pay a fee which would make the tots $91. Dropped the car off and was charged $143. Charged EXTRA for dropping it off at the airport, charged for fuel (despite the tank being full), and nickel and dimes with things like “CFC” and “Concession Recovery” which nobody could explain. They are total fraud and know that the second you take possession of the car you are trapped. Bait and switch is the name of their game. Avoid this miserable company at all costs!

I had rented a vehicle on the 3rd of October and returned it the same day. After a month, on the 12th of November, 2018, I was charged an additional 250 Canadian Dollars. Upon investigating, Avis claimed that the car was dirty? To provide context, I had the car for 8 hours. I drove it directly from Avis in Vancouver BC to Avis in Portland Oregon (airport), and hadn’t eaten or drank anything while driving it. After returning and inspecting it the employee said ‘everything looks fine’, and then thanked me.

We will never rent a vehicle from Avis again. When we went to pick up our SUV, we had to wait an hour for it to be cleaned even though we reserved it online weeks earlier. While we had already paid full price online when we reserved our car, we were told there was ANOTHER $100 deposit just for online reservations. That extra deposit made the rental more than we would have paid if we would have just walked in. The girl who was working - the ONLY person there - rudely assured us that it was a refundable deposit.

Never do business with Avis. They allow their employees to steal from customers within 5 minutes of returning our Avis rental car. My sister realized she had left her purse. In the car. She went straight back to the car and an Avis employee handed her a ransacked purse with $108.00 cash missing!!! Disgusting!!!

The WORST company so far I had to deal with. Never will I ever rent from them again. And since Budget in the States is also managed by the same people I will not rent from them either. They OVERcharged me and I called customer service who apologized to me and gave me the exact amounts that I was supposed to be charged. He told me to send an email to them and prove that these charges were made to my credit card. I did so. From the very beginning the employees would not read my email and would explain to me something that I already agreed to pay for and don’t have a problem with and IGNORE the overcharged amounts. When I would reply back again ANOTHER employee would answer and give me ANOTHER excuse and again ignore the overcharged amounts.

The car we requested was not provided so we were given a Denali, not our choice. It was dirty, smelled of smoke and had many yellow markings highlighting damage from previous renters. Our trip was over mountains at night and immediately we realized the front left headlamp had an issue. Our view was dark just feet in front of us, which as the yellow line dividing us from oncoming traffic. Even worse, we could not see if an animal or anything else was on the road just ahead of us. We used our high beams where we could but it was not safe to do so with other cars approaching of as we followed cars. The trip was stressful and dangerous. Fortunately we did not drive in the dark again. Upon returning the car we told the service person about the headlamp.

My husband and I rented a car from Avis at SFO recently. While we were picking up the car, we noticed there was a hole in the back seat and we immediately informed the agent at the scene. The agent said it was ok and gave us the green light to take the car. When we were returning the car, we mentioned the back seat hole to another agent one more time and the guy also said it was ok.

My mother and I rented a car from Avis. It was a 2017 (or 2018) Kia Soul. We had paid Avis for a 2 day rental. Drove it 16 miles one way from the airport and parked it at my cousins. When we went to get in it the next evening, we noticed we had a flat tire. Had several gentleman there who were more than willing to install the spare in order to drive it the 16 miles back to the airport the next morning but there was NO SPARE TIRE provided in the rental. We contacted Avis to find out what we needed to do since there was no spare tire provided and they insisted on HAULING another car out to us, swapping cars and leaving us with the new car.

I reserved a car for 3 days in Richmond, Va. We picked up the car at the terminal and received a receipt which matched the amount that we had booked online. We returned the car and received a receipt which also matched the amount we had agreed upon. Several days later I noticed that my credit card had been charged more than double the agreed upon rate (which was ON MY RECEIPT). I had a tough time contacting customer service (first call went to dead air).

Rented car from Stuart, Fl and returned at Miami airport. Upon return of the vehicle I was charged $9.99 per gallon for gas. I have rented cars from several car rental places and never charged that high of a price. I just rented a car from Enterprises and their refill charge is $3.99. Avis is gauging their customers. I am warning anyone thinking of renting from Avis look elsewhere because even if the rate is lower you will pay more in the long run. As well I paid my tolls at the plaza and they also charged me a toll fee.

Recently I rented a car from Avis Car Rental at the Detroit Metropolitan Airport. First off they didn't have the car that I wanted so I got another car that was $10 a day extra charge then I told him I wanted to prepaid gas program more than once and the person behind the desk more than once said, "Okay", but lo and behold when I get home and get the bill they charge me for it. I left them a half a tank of gas. I thought I was being generous and they charge me $118. 9.99 cents a gallon. Don't use this company. Shop around because there are others out there much better that won't rip you off like this company and customer service was no help whatsoever.

I rented a car from Avis and put 8,000 miles on it. At the 5,000 mile mark we changed the oil because that is how I treat any vehicle. Avis refused to reimburse me for the oil change. I guess they want customers to abuse their vehicles. They obviously do not encourage maintenance by the customer.

I rented a vehicle for my husband to go to work out of State. I prepaid online. I went to the counter to pick up the vehicle and spoke to Megan. The system wanted to charge me more. $283 more!! Megan assured me that it would not charge me another penny being it was a one way. I had already paid $152. When my husband dropped off the car, he also asked the clerk if we would be charged anything else. They told him no. I went to pay my bill on my credit card statement and the charges were there. I called Megan and she assured me that it would be taken care of.

I reserved a mini-van for vacation. No minivan available when I arrived for pickup. I had to settle for a Ford Flex SUV which had minimal trunk space. I enjoyed driving the Ford Flex but the keypad panel on the driver's side popped off and broke in-half as It slammed against the back window during drive home. I was hearing a wind noise previously but could not find the source. Through research I discovered this was known to happened before as Ford attaches panel with double sided tape.

First off the girl at the desk did not know how to use the computer and was calling her boss who was not answering his phone. So she gives me a car after an hr and half waiting. Then I return the car w/ gas receipt in the cup holder because the airport employee were rushing us to get out and catch the bus. A week later I am charged 100.00 for gas. I call and speak to another person who don't know what they are doing and he tells me they have no records of the car being returned. So they lost a car for week and decide to charge me gas money which made my checking account bal in the red and it takes 2 weeks for refund and I am charged fees for overdraft and I contact them again and they say give it another week for the refund. Are you kidding me???

Although very upset I went back across the street and filled the tank. I filled it to the top and it took .42 gallons. Yes, less than 1/2 of a gallon. I was prepared to join the preferred Avis but unfortunately I cannot do business with this company. Avis Car Rental, South Sarasota, Fl.

We had booked a 7 seater car for a one day trip and paid full amount with additional 5000 RS security deposit. We received a confirmation of vehicle as well. On the day of travel, the vehicle did not arrive till the time of trip start. After following several times they mentioned they have cancelled the booking as they could not find a vehicle. So beware. Even confirmed bookings can be cancelled by them at the nth moment upsetting your travel completely. Now I am following up for the refund. Horrible customer service provided by Avis self drive cars. I feel Zoomcar is always better. Avis rents are also on higher side.

Our rental car cost us double what the original quote was. They obviously did not have the car that we had originally booked. The agent tried to "upgrade" us for 50 pounds per day. We refused. She then tried to "upgrade" us for 30 pounds per day and we refused. She then said we could have the upgrade for free. I assumed that the insurance and taxes would remain the same. When I reserved the original car, the CDW insurance was $56.93 and taxes were $148.59. On this new "upgraded" car, insurance was dollar equivalent to $291.30. The 20% VAT tax was added onto this insurance which we had not requested. In the U.S., we call this "bait & switch". They gave us a free "upgrade" but they made up for it in increased insurance and taxes.

I rented a car from Avis in Los Angeles for two day business trip. When I returned the car back to the airport the Avis attendant checked the car and gave me my receipt. Two weeks later I received a letter in the mail saying they were charging me $150 for dirt on the backseat. I never use the backseat not even for luggage. I called customer service and they said they would not eliminate the charge. I’m a 20 year preferred Avis customer that rents cars every week. There was no way the dirt on the back seat was left by me on my business trip. Avis just lost a 20 year preferred customer.

I flew into Pensacola with my 3 kids on Tuesday October 16th - 2018 to visit my mother and help her after hurricane Michael. I had a car reserved with Avis. Reservation ** - when I arrived, they told me that they didn't have a car for me. I was literally stranded at the airport with my 3 kids and was 2 hours away from my mother's home. I was lucky enough to get a cab for $150, and the jerks at AVIS will not reimburse me for the cab ride and I still don't have a car. Never again will I rent from AVIS.

We rented a car from Avis Rental Car in Florence Italy on 9/6/18 and returned it later that day using overnight drop off. The car was parked in between two cars and did not have any scratches on it but was dirty because we drove through gravel. Two days after renting the car we receive an email and charge for $322 (US) because they claimed we scratched the panel under both the driver's side and passenger's side door. There were absolutely no scratches on the car when we dropped it off and the lines look too straight to be an actual scratch. Instead, they look like paint markers that were used to draw on the vehicle. I tried fighting with Avis customer service but they claim the damage paperwork submitted checks out.

They gave me a vehicle I didn't reserve after spending the time with the manager looking at all of the vehicles so I can choose the two that he had that would be big enough for us. Yeah it was the same brand but it was a minivan and the one we ordered was an SUV. But it's all titled under the same section so they get away with it. So we lost a day of travel complaining about the car because it wasn't big enough and it took us a long time to get what we could into it and get people to take to their house the other stuff until we can get back for it. And they had nothing bigger left on the lot. No reimbursement because the manager at Long Beach Airport said he didn't do anything wrong... even though I have text messages where he admitted the bait and switch. Never ever again will I use them. Now we have to drive like the devil to make up the lost time on our trip.

I reserved a car at the Frankfurt airport on Avis.com for an estimated $350. I paid with a VISA card that carried CDW insurance and confirmed it twice by phone with VISA before my trip. After waiting in line 1 hour at the Avis counter, I told the attendant I did not want their insurance. She charged it anyway and my final cost was over $700. This company is taking people hostage at the airport, they know you have no choice but to sign their contract if you want the keys to the car you reserved to leave the airport. Totally dishonest and corrupt. I have read many reviews since that describe the same scheme of overcharging customers with their special insurance.

I rented a car on 10/06 from DENVER Airport. I returned car with FULL gas tank on 10/09 5 am because my flight was at 7ish. I then got a gas charge on my credit card almost 10 days later!!!! This total was another 266.00. Really??? I called the local number in DENVER for 2 days an NO ONE ever answer the phone EVER!!!! SO then I call the 1-800 number and they said, "OH well. Just find a receipt for the gas charges and we will take it off. IF WE AGREE!!!" And it will take almost 2 WEEKS!!! This extra charge made my credit card go OVER the limit as well! NEVER again AVIS!!!

We rented from Avis, as usual, in August and in September received two charges on the credit card for tolls - we paid all our tolls with cash as we were only around Orlando and Kissimmee. Having checked the receipts the tolls were only on the final 2 days of our rental. On the penultimate day we were at SeaWorld during the times mentioned and the last day we handed the vehicle back before either charge occurred. We are now in the process of to-ing and fro-ing with Avis and collecting receipts to show that these charges could not be apportioned to us - all we can think is that they have mixed up the rental numbers as at least one charge is for a road we have never used! Wish us luck we will be disputing the charges with the credit card company.

I am beyond disappointed with my experience and will never use Avis again. My reservation was booked and paid for last week. When I arrived I was told that I could not use my debit master card even though the charge was already withdrawn from my account. The reps at the counter offered no solutions to my problem. I called customer service who offered me a car at another location for TWICE the price! This is a bait and switch of the worst kind. In addition, this was for a corporate meeting and I will be passing the feedback to our company travel dept. Never again.

We rented a car from Avis San Diego airport on October 12, 2018. The vehicle was in a completely unacceptable condition. It reeked of the smell of both cigarette smoke and **. There was trash left in the car (e.g., coffee cups, papers, etc.) from the previous customers. We arrived in the evening and had somewhere to be, so we did not have time to go all the way back to the office from the garage to request a different vehicle. We called the Avis San Diego office more than 10 times over the weekend but no one ever answered the phone and there was no voicemail.

The Avis.com online booking system for rental cars allows you to reserve and pay for rental cars from pick-up locations that do not have cars available. In all fairness, the rental car pick-up location itself and their staff (in this case it was the Avis counter at Wyndham Hotel in West Houston, Texas) were fairly helpful, but at the same time, made helpless by the system.

I got a truck from Avis Boston to Virginia. This reservation was made 2 weeks prior to my departure. On getting to the counter, I had informed the personnel that I specifically requested for a large size truck because I was moving out of state. That being said, I signed off on the agreement not knowing that my drop-off location was specified as Boston. On getting to Virginia, I observed this and had called to return the car barely 12hrs of returning the vehicle and was told I had to pay additional fees which amounted to a total of over $900 for an initial reservation which should have been $284.

Made a prepaid reservation at Avis in Bodø Airport in Norway. The reservation was a prepaid reservation made online. When I got my credit card statement, I saw that I got charge for 1 856 NOK (around 300$) that was not selected when I made the reservation. By calling their Customer service, they are telling that it is mandatory insurance but they are not including it in their prepaid amount. This is surely false advertising. They are attracting you with a good price and when you actually make the rental, the price you are paying is inflated by these hidden costs. Review your contract in full and make sure not to use their prepayment option as you will get ripped-off. Never using Avis again!

I wish I can give negative stars especially for your Boston Logan Airport staff and Facility. You delayed my pickup by 1.5 hrs whilst I stood in line patiently. My flight took lesser time than your wait time. Then you charged my card $23 additional because I dropped it off 40 mins later and added an extra day of insurance and a bunch of BS charges. Beware scam rental company!

August 2018. I made car rental arrangements by phone (in English) a few days before traveling to Montreal from Arizona. At YUL, Avis was out of small cars so the Agent gave me a Ford Flex instead of a Hyundai Elantra. Charges were added to the amount quoted earlier. I was told the office would be open 24-7 for the return. I could not get a hold of anyone at Avis other than a recording. Upon my return, 6, instead of 7 days later, I learned (from a personal acquaintance) that there would be no personnel at Avis after 11 p.m. and no one before 9 a.m., so I had to spend the night at the airport to catch my flight in the morning and be able to have enough time to return the car before my flight.

They will charge you a lot for no reason. They charged us $250 saying that we smoke in the car and we Don't smoke. They are crazy and just like to steal money with no reason. They also said that our car is white and they give us a red car instead. They are robbers.

Beware Avis, they will sell their car insurance coverage even you said "no" to them, unfortunately after waiting more than 30 mins we lost patience. Without double check we signed the paper. Now it appears on my credit card. We called this merchant several times, they refund $30 instead of we agreed half which is $224.5. They set up customer in this way, so they can make extra money! They post cheaper daily rental price to beat other company, but when you return the rental car they will always find something to charge you more!

They added lots of extras without our permission, hid these within extremely complicated documentation and then leveraged the language barrier to charge us for hundreds of pounds of extras that we did not require. The complaints team take weeks to respond and then say they can’t help, won’t tell you their complaints procedure or how to escalate a complaint. A month after the hire they have taken more money from our card with no invoice or explanation therefore this is now being investigated for fraud. Please avoid at all costs!

‪Avis wants to charge us almost $500 for repairs on a vehicle that we rented 2 months ago. They have a generic invoice and no proof that this damage caused by us. I will NEVER use them again and I encourage you to not used them either. ‬I spoke with a representative and he told me that the same vehicle was rented 2 days after we dropped it off. Then, when I spoke to another representative, she tells me that it wasn’t rented out, that it was the date that it went to the shop. THEN I get on the phone with a supervisor and she tells me that they are both wrong and the car went to the shop the same day. Such BS! My husband was the only one that drove the vehicle and he is a very responsible driver. I believe that one of their porters damaged the wheel and tire and they’re trying to blame it on us. I wrote the CEO and I have no response.

Let me begin by stating I found my birth mother & siblings after 49 years about 6 weeks ago. I made reservations for my children & I to fly from Texas to Boston to meet our long lost family (21 people waiting to meet us on Cape Cod) approx 1 month ago. With the flight reservation I, of course, booked a rental car as it's a 2 1/2 hour drive from airport. I was extremely diligent in reading the fine print as I use a debit card & not all companies will allow. I have been renting vehicles for 30+ years without incidence. I allotted several extra hundred dollars just in case Avis required a deposit even though it was not stated in fine print.

I really hate leaving a bad review on someone but this one has gone too far... I have previously rented from Avis and it has always gone smooth which has been stopping me from giving them this review but now after today I just. I rented a van for one day for a small trip. Picked it up on time and dropped it off at 11:30 pm (the return time we had paid for). Couple days later I see they overcharged me $275 dollars... I call customer service to find out what happened and they tell me I didn't turn in the van until 5:30 am?!? I tell them I specifically walked into the office to turn in the keys to make sure everything checked in correctly and spoke with their representative. They put me on hold and said they could only remove 50% of the charges?!? I then get upset and tell them I will not be held accountable for their mistake and she tells me there is nothing they can do.

I wrote the following letter to Larry DeShon on 9/7/18. I received a call from his office the next morning with an apology and promise of a full refund and a week of free car rentals - none of which has happened (it is now 9/27): "I have been an Avis advocate and customer for more than 20 years. I recently became a business preferred customer and have been very happy with Avis. On September 4, 2018 I picked my rental car from the Avis at the Sacramento Airport. My rental Agreement number was **. The vehicle number was 85168366. My destination - Fall River Mills - was approximately a 4 hour drive first on I-5 and then on Highway 299.

Avis/Budget provided an 8 passenger van for TDY purposes. No less than 60 kilometers after leaving the Nuremberg airport Avis location, the vehicle come up with an engine failure. Leaving me stranded for 3 hours (and counting as I’m still here). Called the “roadside” assistance number, they said it will take 30 - 60 minutes for someone to come look at the vehicle to determine if the rental is functional... It doesn’t take a genius to figure out that it’s a transmission failure (945.2 km mind you).

I wanted to post the horrible experience I am having with Avis Car Rental. I am in Dallas with my family with 2 young kids, and I lost the rental car keys last night and below has been the sequence of events that has happened so far: Called Roadside assistance and they dispatched someone to come open the car and check if I left keys in car. Guy came, opened the door and could not open the trunk. Called roadside again and they said they don't know if I will be charged for this service or not!

Beware Avis / Budget rent a car are careless and negligent putting travelling families in danger. My wife, myself, our friend and three young children picked up a K class Renault Grand Scenic in Paris (Avis rent a car, 21 Place De La Madeleine, 75008, Paris, France) on July 24, 2018. There were no visible signs of damage or problems with the vehicle upon my initial inspection. However, over the course of the next few days on our way to Noyers, France, for a wedding (approximately 200kms south of Paris), the steering wheel began to increasingly wobble while driving. After visually inspecting the wheels on the vehicle when we got to Noyers, I noticed that the tire tread was badly damaged. We spent the next few days leaving the vehicle parked, having to hitch rides with other family members for the wedding events fearing the poor condition of the tires.

In July I rent a car in Tunis for 8 days, I did the reservation online for 375.43 euro, that it was about $428. When I received my credit card bill I found out that they charging me $502. The explanation about the extra charge was that they charged me the 10% more because I didn't show some document, but when I reserved the car it was nothing about any document or any additional charge. After many e-mails and phone calls they said that they feel sorry for misunderstanding but the charges will stay. This was my first and last experience with AVIS. DO NOT rent a car from them, they will steal your money.

On Aug 8th I reserved a Economy 2/4dr car on Orbitz. It stated a Hyundai Accent or similar for $309.55 one week rate and one day between Sept 11 returning on the 19th. When I went to pick it up Avis stated they only had a Volkswagen Bug, I stated that would not due and to give me a free upgrade for breaking my reservation. The clerk said he would not do that but a upgrade would be $5 per day. After stating poor service I took the upgrade, it was to be a Toyota Camry. When I got to the car space it was a Mazda 3 (very hard car to get into and out of). On my return I called the Avis National Office to open a complaint. I found out the cost went up another $5 per day due to the 2nd upgrade for the Mazda 3.

I rented a car through Priceline from Avis for $56 total. When I got to the desk I asked about renting it for a 2nd day. They said I would have to stay with the Priceline rate. I asked, "So it will be $55 something?" He said, "Yes ma'am. "When I went to sign the contract I saw it was for $81 and change. I asked, "Is this for 2 days?" He said, "Yes ma'am." As he handed me the contract, I again asked, "Is this amount for 2 days?" He said, "Yes ma'am, that is for 2 days."

I thought our experience was maybe a fluke 'til I read some of these reviews. We've rented twice this year from Avis because of an employee discount I get thru my employer. In May everything went ok, nice car, easy prebook and prepay. Picked car up, The clerk's approach while explaining the rental agreement left me feeling like he thought we were only renting it to trash it. You could definitely tell he hated his job, oh well. Went on vacation, great time, dropped car off, done. Rented from same location in Clarksville, Indiana in September. Same clerk. Prepaid, prebooked. Finished paperwork, same lifeless, "bring it back trashed" speech. Did the walk around while he was on the phone, pointed out damage he didn't notate, and still didn't. Opened car to check fuel, car had an odd odor like it hadn't been cleaned.

My experience with Avis was a mixed bag. I went from screaming mad to extremely satisfied. The one star was because I want people to read this review and make their own decisions. It was based on the screaming mad part. Sorry it is such a long post but make sure you read it to the end where you will find positive accolades regarding the rental return.

I made a reservation. I found a much better price with another company. It had been 30 when I called to cancel. Plenty of time for them to rent to someone else and I was told there would be a $50 cancel fee. That is crazy! I am a disabled veteran with a limited income. $50 is a lot to me. That is pretty dang shady to charge a fee to cancel a reservation 30 min later. I have rented from other companies and the policies are usually a full refund if you cancel within a certain amount of time. Don't do business with Avis. They are overpriced to begin with and then they charge a huge fee if you need to cancel.

Left my prescription glasses in the center console and noticed it missing five minutes after turning car in. Looked around the lot and couldn't find the car. Avis customer service simply handed me a form to fill out online. Did that immediately. Got an Avis CASE #. Two days later, I received a FOUND ITEM message. I thought "Great news." Not so fast. The number they gave to retrieve the item NEVER answers with a live body and the recording asks for your TRACKING NUMBER. But I was never given a tracking number. And the automated Lost and Found voice prompt automatically HANGS UP on you after three invalid TRACKING number attempts.

I rented a car from Nashville, went to airport for upgrade and drove from Tennessee to Wisconsin. With expired tags and the shakiness of the car on highway was told to return to the nearest Avis. Ask representatives can car be picked up. Was told I would be charged then on top of that when turned car to downtown Milwaukee Wisconsin was told I would have to fill up the car before I receive the new car. I had to fill up the car that had the expired tags and the shakiness and cost me $31.24 that should not be on street driving. I could have gotten pulled over my license in jeopardy and the car towed. Asked to used coupon for free day because I would return the car a few hours past the drop off time. Was told no and it will only cost me $10.00 instead was charged for and additional day at $23.75 a different rate amount for the week rental. No consideration, no apology, no nothing.

I took a car at Munich airport. The agent told me that I get a full tank and may return full or empty. In the latter case they will charge my cc. I usually return cars with full tank so I did not ask any further questions. On the day we returned the car I filled the tank up and intended to top it when I get closer to the airport. However I did not see any gas station from Munich to the airport or at the airport itself (I was told later there is one at the airport, but if you follow the rental car return signs you do not pass by it).

Don't use AVIS ever!!! The offer on the website is good and beats most of the competitions. I decided to go with AVIS because of the name, how wrong could I have been. Arriving at my destination airport I go pick up my car and get insurance charges of double the lease price. They seem to scam people this way always. If I would have picked up the car at the airport I would have paid $9 per day. While pre-booking it came to $62 per day. Same insurance. Bad, customer service on top as there was never a reply to my email complaint or you put me on hold for over 20 min until I gave up. Writing didn't do any good either. After getting an official complaint number I waited 50 days to hear that they closed my claim without any explanation.

I'd like to give below 1 star if available. We have been renting cars from many car rent companies. No one as bad as Avis. In Honolulu airport, they made us waiting for long time in front of desk. We rejected all extra coverages they offered. But we got a $400+ bill for 6 days extra charge (car rental was prepaid already). And the 1st car we got was defected. NEVER NEVER rent a car from Avis. This is scam company.

I took the option of them filling the gas back up, well that was a huge mistake. I used 1/8 of a tank, brought the car back to Avis, ask them how much the total be for the gas and the lady told me $31. I asked why he would be $31 for 1/8 of a tank and she told me because I did not bring it back on empty so they would charge me $31 or I could pay $2.77 per gallon but they would charge me for a full tank even though I did not use a full tank. What a rip off Avis is doing with the gas. Stay away from Avis.

If I could give Avis negative stars, I would have written about one hundred reviews. The service of Avis is extremely disgusting to the point where I don’t even know where to begin with this story. To start off, my family of four with two children rented a car from Avis in Lisbon, Portugal. We had a plan to travel to Algarve for three days after picking up the car from Avis rental that was booked 6 month in advance, keeping in mind that the travel to Algarve is 3 hours away from Lisbon. We arrived at the airport to pick up the car at 8:30am. Nonetheless, I waited in line for 3.5 hours to pick up the car. The service at the car rental station was horrible and tremendously slow as if the workers were working at their leisure, with no desire to work at appropriate speed. Additionally, the people at the car pick up service were not only slow, but were extremely rude as if they had no desire to help or answer any questions.

Avoid like the plague. We hired a van from Avis's central Bristol branch to move house and received a phone call an hour (!!!) before we were due to collect it letting us know that they could only offer us a car (obviously completely unsuitable for our needs). We never received a satisfactory explanation of what went wrong and had to wait close to a month to receive any form of response from their official complaints department regarding money we had paid for a vehicle we weren't able to use (this wait is well in excess of their service level agreement).

On my recent trip to Europe I was given two rental cars that broke down. On the second breakdown my family and I were forced to wait for over 5 hours in over 100 degree heat while the Dutch and German Avis offices argued about who was supposed to help us. When we finally got a tow truck, there was no replacement car to go with it so we couldn't get to the hotel we had booked and lost our reservation money and had to pay for another hotel near the breakdown site and pay for two taxis (at a cost of over $100). We lost over 3 days of our vacation, have not received a penny in compensation for our out of pocket expenses. We are still waiting on Avis to get back to us on our claim, despite numerous calls and emails to customer service. ABSOLUTELY HORRIBLE EXPERIENCE!

My Avis experience could not have been worse. They started by sending me out to find the red car on the roof of the parking garage for 15 minutes that turned out to be a sliver auto of a different model. While we were using the auto we suffered two flats, I replaced the first tire later another flat occurred which inexplicably required them to tow the auto someplace to replace a tire. Well we never saw the car again. Avis NEVER contacted me, I initiated all contact.

Tried to book a car online for my UK trip - entered all details, including credit card, and got a message to the effect 'something went wrong, try later'; I tried later - exactly the same outcome. So I booked with a different company (very straightforward). Few days later checked my credit card statement and Avis had charged me for 2 identical rentals - they took the money but I had no record - no email, no booking reference, etc. Tried to contact Avis but their "systems were down". So emailed their customer care (haha) people, again and again - all I get are automated replies. 3 weeks later and still nothing. I have reported these transactions to my bank as fraudulent (i.e. unauthorized). As I have no confidence in getting my money back I will find every review opportunity I can to encourage people to NEVER use this company EVER.

Had a reservation in Detroit. Waited in line for over an hour while the staff socialized behind the counter. Found out they were short on cars. Finally received a car but they tried jacking the price by $80 from the reservation then the car stunk from smoke and was told there were no other cars & to go buy an air freshener. Next morning went to Avis in Troy, MI & the person exchanged the car and was told the dates and amount were exactly the same. Turned in the car without problems. Then checked our credit card to find Avis charged us an extra day for the 12 hours we had a car that literally made us ill. Trying to contact someone at Avis is not an easy feat. Still no resolution. Never had this problem with other car rental companies. NEVER GO TO AVIS.

I thought we got a good rate on an Avis car rental in Detroit. We got stuck in traffic on the way back to the airport and arrived 36 minutes late. We were charged for almost the same as the full day rate. Won't go to Avis again.

We rented a car from Avis that would not start the next morning. When we called Avis they would not bring a car and they referred us to customer service. We waited 5 hours for a jumpstart. Roadside service said that Avis doesn’t service their cars. Avis refused to deliver a different car to us and said we needed to drive 1.5 hours to get a new car. When we stopped for lunch the car wouldn’t start again and we found someone to jump us. We couldn’t wait for roadside assistance as Avis would be closed before their assistance arrived. We lost 9 hours because of Avis. They offered no compensation! Don’t rent from Avis!

It is one thing to be the victim of rental policy where a 2 hour late return equals a full day charge. But add to that... the full day charge was 96$! (more than the quoted daily charge), add to that when I phoned direct to speak to an agent, I was put on hold for over half an hour until I finally hung up. I called back later, was told to leave a call back number. No call back ever came. When I again called, and finally got ahold of the agent and frustrated by now, I explained my grievance and the agent responded snidely with this: "Are you okay? Let me explain one more time." And she did, but differently, quickly, double talking about airport fees and taxes. Like l'm expected to pay airport fees twice for one rental! Bad customer service, really rude agent and a gouging policy. No more Avis!

I rented a car from Avis from July 31 - August 2nd, 2018. The written agreed upon corporate rate was $247.21. I was charged over $700.00 days later. I called and complained to be told I kept the car four days longer than I rented it. I told them that was absolutely false and that I returned the car on time and with a full tank of gas and caught my flight two hours later on August 2nd. They then said they would get back to me after a few days "review" period. I heard nothing but then saw a $301.04 refund on my card. I called and no one could tell me what happened or why they kept an additional $179.83.

Rented a car through Priceline for 4 days at $135.00 at Schiphol in Amsterdam. I decided to return it to the downtown location as a matter of convenience. I expected an upcharge for that. $20-25 is the usual in the US. Here it ended up being $50. Couldn't find a gas station in Amsterdam to fill up before returning. Gas was down about 5 gallons. Decided to turn it in and take the hit. WHAT A HIT IT WAS! Fees and surcharges 55 Euros ($66); Filling service costs 25 Euros ($30); Fuel 82 Euros ($98) For 4-5 gallons! All totaled, my $135.00 contract rental exploded to 289.24 Euros or $347 USD! Even at 10 bucks a gallon and 20 bucks to service it, along with 20 for the remote drop off, the price should have been around $225 USD. Complaints made to Avis with no avail. Will never use them again.

I reserved a minivan for $693. I checked my reservation and made sure this was everything I'd be paying. A few days after returning it they charged me an additional $396 for insurance and other expenses. I guess they lied to get my business. When I called them, to ask why I was charged extra, they offered a small discount but would not refund me my money. From the time I got to the counter, it took a full hour to get my car (even though I reserved it). The backseat cupholders had trash in them from previous renters, and the second day I had it there were ants all over the inside. (After food not cleaned out properly?)

I returned my car early, parked in the spot I was told to, I asked if my car was checked in, can I leave, can I have a receipt was told To get an E-Receipt from Avis.com, I was charged $2698 w/o Itemization.

It is the practice of Avis to charge customer $3.95 per day for a toll transponder. We didn't want to pay the extra, so we put in our GPS to avoid toll roads. We were charged a month later on our credit card for a 50 cent toll plus $3.95 per day for four days. This was over $16 for a 50-cent toll charge. We paid 50 cents at a toll, but Avis is saying we crossed a non-cash toll. I think they will say what they want to be able to get extra money. I am glad I have other options, because Avis has lost a customer.

On 2 May 2018 I booked a rental with AVIS (confirmation **) for $440.23. The amount was withdrawn from my military bank USAA on 3 May 2018. I received several confirmation and reminders from AVIS to pick up the Ford Focus reserved for use by my husband and I. On 9 Jul 2018, upon arrival at Spokane International Airport, we proceeded to the AVIS counter to pick up the car and continue to the Northwestern College where we would drop off our grandchild and enjoy the area for a week. As we provided our credit/debit cards, the woman at the counter quickly threw the card back to me and said that “Equifax denied the rental and the credit card was also denied…” I was speechless and asked her to please recheck, as I do not have bad credit. She refused. My husband provided an alternative card from Wells Fargo… She refused it under the same circumstances.

This the second time that I have tried to rent a car and he tried to charge me a 100 dollars deposit twice, when he swiped it the first time it went through, then when he swiped again he said it was denied both times. Now my bank is telling me they see it pending the amount for the car and the 100 dollars deposit. And when this couple came after me they didn't have enough but he helped them get a car. Really? I recommend no one to rent from Avis in Athens Georgia.

This is to let people know about Avis rent a car service in Pune. We had booked a car and got a confirmation through email as well as a message that we will get a car at Pune Airport on August 12, 2018 at 3pm. Our confirmation no is **. When we reached the airport and called them to find out where our car was, we were told by this guy named Mahesh that they didn't have a car available for us. We told him that we had received a confirmation the same morning too, but he didn't care. He said there was nothing he could do.

No quality checks. No inventory. No concern for customers. Problems are not the location's fault, but corporate's. - Concord location relies on the Charlotte Airport sending them vehicles. Typically, Concord only has a few vehicles on the lot, despite reservations for dozens of cars that day. Autos are NOT checked thoroughly and certainly NOT reviewed for safety. - Good luck getting the type of car you want. This past week my husband rented a Taurus whose electronic systems kept cutting out. This affected the touch screen, GPS navigation, climate control and mirrors. It required him to continually pull over, turn the car off and then back on to reset the system and get it to work again. Not exactly what you want when you are trying to get somewhere and most certainly NOT a safe thing to be doing on highways through the mountains.

The manner in which Avis & specifically Loutjie ** from Claims is handling contract ** is unbelievable!!! My partner nearly lost her life in an accident with a car we hired from Avis, Loutjie ** reaches out to us almost a year after the accident and arrogantly assuming that we are wrong. I spent my time on my leave day to return the communication from Avis and all he could do was be assuming, rude and insensitive. He tells us that we "are coming with politics". He blatantly accuses us of:

I am being charged $213.00 for "cleaning maintenance" apparently because we returned the car "full of dog hair, feces, and vomit". This is definitely untrue and extortion. Prior to returning the vehicle, we vacuumed the car thoroughly. We are four adults, two of whom are 60+ with a 40 lb dog. It is absurd to accuse us of allowing our pet to "vomit and defecate" in a car. It is absurd to think we'd even think about returning a car in as poor condition as they are accusing us. We returned the car to Deptford NJ and their employee there was rude and unprofessional. Consumers beware - be sure to take pictures of the vehicle prior to returning it and/or make sure you are present when the car is evaluated. Avis' practices are illegal.

A month after I returned my rental vehicle, Avis charged me $75 for an "Odor/Stain" and cited a date different from my return date. When I contested the charge, they showed me a picture of what appeared to be dust. I know for a fact that this was not a stain from my use and that I had not been in any mud, yet they maintained that it took a lot extra effort to clean and they refused to reverse the charge even though I pointed out the wrong date and lack of real proof. Customer service did not answer my return email or elevate it to a supervisor as I requested. Between this and the terrible service when I picked up the vehicle at the Phoenix airport, I will never rent from this company again. If you choose to rent from them, save yourself some trouble and take A LOT of your own pictures of the vehicle when you pick it up and return it. Even then, good luck with their 'customer service.'

Absolutely horrible experience with my rental. We rented a car in Barcelona and 3 days into our rental the “check engine” light came on and the car died in the middle of the street. We ended up being stranded 200 km from our hotel at 9 pm with a 5 year old child! 3 hours later we were able to get a tow truck and a replacement car from Avis. We were told by an Avis representative that there was a mechanical problem with the car and that we would not be charged for it. 2 weeks after returning home I noticed a $970 charge on my credit card. I have never even received an invoice telling me what the charge is for! Customer service can only tell me that they are charging me for “car damage” and rental of the car that I received to replace the car that broke. Please do not ever rent from this company as you might end up with some made up charge weeks after you return your rental!

I am in the middle of possibly looking into legal action so this doesn’t continue to happen to others. I turned my car in at around 12pm. A week later I notice a $20.85 charge on my bank account. I called and was told it was toll charges. I knew for sure I didn’t go through any tolls and so I called the company that handles their toll charges. The person I spoke to said that I had gone through a toll at 1:45pm and again at 1:53pm on the day that I had returned it.

I found a car that I would like to test drive and possibly purchase on CarGurus. It was advertised for Avis Car Sales. I called on a Wednesday to set the appointment to test drive the vehicle which was 3 and half hours away from me on the following Sat. On Friday I get a message from CarGurus that the vehicle was sold. I called twice and talked with our representative and my husband called twice and talked with the Avis Car salespeople and the representative. They assured us that the vehicle was not sold. I made sure they knew that we were driving 3 and half hours and wanted to make positive that this car would be there. We get to the Avis car rental location to test drive the vehicle and as we drove into the lot, I said, Wow, I don't see the car.

N. Beach in Ft. Worth Texas location - Get dropped off. Wait is around an hour, only one very nice person that works there. Only 2 people in front of me. Still wait about an hour... The facility is dirty, floor you can literally see trash and dirt. The couch looks like a million and much more have sat on that couch and then if you can imagine some more people. First SUV, smells like an ashtray. Thinking maybe it's just me... I get out of the car to check the outside and can already smell myself. Now I smell like the car. The very nice guy goes in to get keys to another vehicle to come back out and tell me it's being serviced. The third SUV, well a prostitute must have rented it because the smell coming out of that vehicle was, I don't even know how to describe it. The very nice guy agreed it was very bad... Fourth vehicle, dirty, scratched, dented, dirty, did I say none of the vehicles had been washed or cleaned? Unbelievable!

We booked through Costco Avis and reserved a large SUV for Gander Newfoundland 3 weeks prior to our trip. They asked our time of flight arrival which is 3 am. They told us to call 48 hours prior to our trip and we were told they canceled our reservation because their Avis Booth closes at 12:30 am. They never called or emailed us to let us know they canceled. When I called them back, they admitted the mistake and did nothing to rectify this... as you can assume, there no more cars at all at this airport or City for that matter. Our trip is ruined.

Upon arrival and initial rental (I had reserved through Costco Travel) 3 days for $170 for a mid size not a horrible price for mid July. I decide to upgrade to a luxury for $10 more per day. He runs my card, I go to sign and it is $300. I tell him it is wrong, he fixes and runs my card again for $200. I leave and use my card, overdrawn! They charged my card $500! I go back to the rental office, he tells me to have the bank call him or it would be cleared by midnight. I was about to get on the road because I was driving from Nevada to SF CAL to visit my 102 Grandpa and watch a Giants game.

Made a reservation and pre-paid 5 1/2 weeks in advance. Two days before the scheduled pickup, I received a reminder and again a confirmation number... 5 hours before pickup I received a call saying they did not have any vehicles in the class (large SUV) to provide me. Really put me in a terrible bind... I'm schedule to drive 6 1/2 hours to move my daughter out of her dorm and they left me stranded. I am going to blast this everywhere I know.

Avis charged over $100 for GPS usage on an 11 day rental. Why would someone nowadays ask for a GPS when most smartphones have the service?!? I told AVIS the service was not requested, but they INSISTED it was mentioned on the auto contract as an option... NOT.

This was my first time renting from Avis. I have rented from numerous other companies and have never had any issues with charges or hidden fees. I was an hour and half late on my trip from Pittsburgh to Rochester. I was traveling alone with three kids and we didn’t get out as early as planned, ran into traffic, and then had some surprise pit stops that caused us to be late. At check in I received my receipt and had been automatically charged another day for the rental. I asked if I could keep the rental for the extra day and they said it was too late as it was already checked in.

I'll try to be brief. Rented a car for 24 hrs. 9 PM to 9 PM. Prepaid $145. The rental place closes at 9 and I missed the pickup (arrived by bus from out of town, bus was late). I came back at 7 AM (they open at 7 AM) to pick up the car. Because I was "late" I would not get the reserved car (which has been sitting in the garage overnight and was not re-rented). Manager came and said they could honor the reservation and rented it to me. They added $160 to my bill. What is a pre-paid reservation for? I lost 10 hours of possible driving time (my fault) and what did I actually pre-pay for? It's an insane "policy."

They are the worst. They tell you different stories. We went to rent a car. My mom paid for it. She didn't have a license. They would not let add a driver like they said they would. So we had to cancel or whole reservation and we didn't have a car for vacation. The lady at the Avis rental place at the airport in St George Utah was the rudest lady I ever came across. No help whatsoever.

I rented a car for a few days with Avis so I could get my dad to work. Compared to everyone else it was simple and easy or so I thought. They have a site that you can prepay online and it gives you a wizard number for your account which has your email and keeps track of your profile. I was dumb enough to not know this wizard even though it has your email and profile would not keep up with my new prepaid reservations. I have to low limit credit cards so I can only pay for a few days at a time. Not once did that site warn me that I was not supposed to reserve the car I had online.

DO NOT RENT FROM THIS COMPANY. I made a reservation for a full size SUV for my wedding day in order to drive my groomsmen and myself to the venue and then my wife and I to the Airport the next day and drop off the car. On the special I went to pick up the car, since I signed up for the AVIS Preferred, the vehicle was inspected for me and was ready as soon as I arrived so I only needed to pick up the keys. As soon as I entered the vehicle I was hit with the smell of smoke! No big deal, the vehicle was inspected for me and I could deal with the smell for 1 day, so I believed that it was already known by the company of the vehicle's status. Everything went smoothly and even selected the service to be dropped off at the airport by an Avis driver so that I did not have to take a taxi/Uber and be late for my flight. Other than the smell of the vehicle I was very happy with the service.

On July 24 2018 we were at the airport to pick up a rental car we had booked online a couple of months earlier. We had prepaid an additional insurance for the car in order to avoid an eventual large expense in case anything should happen to the car while in Montenegro. The local AVIS representative was most rude, and was, not to say aggressive and unpleasant. He insisted that we buy an additional insurance to cover eventual expenses. We felt the obligation to pay for the insurance in order to get the keys to the AVIS rental car. A phone call later the same day to the Norwegian branch of AVIS relieved that the insurance was already paid for by the booking. AVIS should really make sure that their offices are staffed with polite, informed and experienced personnel. Their counter in Tivat was an appalling experience.

We are very disappointed with our experience with Avis. We prepaid for a mid-size SUV that we rented for a week in the Philly area. Our flight was cancelled and we needed to extend our rental for a day. When I called to extend our rental for a day I was told it would cost us $328. I understood the $75 charge because we would be dropping it off at a different location, but what else were we being charged for? Seriously being taken advantage because our flight was cancelled and we were not receiving any help from the airline. So many fees and when I called (which took a total of 45 min) no one on their end could explain them to me. Look somewhere else. Avis is sneaky with their post billing.

Since I picked up my prepaid rental from Avis on June 20, 2018, I have had problems that have not been resolved even with several phone calls and e-mails. I was provided with a defective Cruze; the power steering stopped functioning. I was barely able to steer it into the Avis space at the Calgary Airport. I was given a replacement car and when I returned it, I was promised a $100 coupon for compensation. As of this date, Avis has not honored that promise that I have on my contract. My advice is not to prepay and not to rent from Avis.

After renting numerous cars, I was unable to return this car with a full tank of gas. When I got my bill I was shocked to learn I was just charged $146 for fuel service. That came out to $9.75/gallon! I get that I should be charged a little more, but $9.75/gal? I will never get an Avis car again! This is just not right.

I have rented plenty. Today was the worst. I reserved a full size car online this past Friday at the Avis Lilburn, GA location. When I went to pick it up today the Avis employee told me that my car was unavailable because they overbooked. Even though this wasn’t my fault, she couldn’t offer me anything but a small car. I already prepaid for the car I wanted and asked for a better solution. The employee told me that she would contact customer service and complain. What did I do that for?!

Stood in line for over an hour at LAX AVIS RENTAL CAR for something which should have taken 20 minutes at most, staff lazily walk around the counter with not an ounce of pep in their step with a huge line. They casually wait to call the next customer. Maybe they are on hourly pay? Never using them again. Terrible. Just terrible. At first 6 staff, then down to 1 after 30 minutes. Horrible!

We left an important document in the glove box of a rental car. We notified them within an hour of check-in. A claim was filed immediately. Numerous calls to the lost and found in which a recording was heard stating business hours and that they would only keep the lost item for 30 days. Leave your information and they would return your call. Nothing ever happened. No return calls and no action on the claim review. We talked to Customer Service several times with no satisfaction other than very unlikely it will be returned. The 30 days have passed without even a phone call. I think the lost and found department is a joke. I don't there is anybody in this department because absolutely no responses. We will not rent a car from Avis if this is the best they can do to satisfy a customer problem.

I booked with AVIS via British Airways and got a prepaid voucher for a full size car for 25 days. When I was at the AVIS desk in Orlando, they had only one full size available and a brand that I wasn't really happy with. The Rep offered me a great upgrade for a total of $234 for the whole rental period. I happily accepted that and knew that I would have to pay that amount. When the car was returned, I didn't check the receipt until I arrived back in the UK. Seems I've been charged for a whole host of add-ons which I never accepted or was informed about.

We booked a car with Avis in New Orleans last May for one day (directly at the counter). The rental price mentioned on the contract is $65 and "basic coverage" is written on it in capital letters (we asked for no additional insurance). However they charged $175 on our credit card! We found the e-receipt on their website and we discovered that they added many additional coverages ($110 of insurances for one day!!!). As for now the customer service claims that we accepted the optional coverage but we didn't! And the document we signed proves it! We don't know what to do next with so much bad faith (we are from France).

Up until the rental car was turned in, things were presented very well. I thought it was great. Pre-pay was easy, the rep at the counter was friendly and helpful but, 2 days after I turned in my car, another charge was added to my "pre-paid" bill. Pre-pay doesn’t really mean pre-pay at AVIS. I was offered an upgrade that I accepted but that wasn’t part of the pre-pay price. There was a magical extra $116.95 upcharge for the reservation changing online that cannot be identified by AVIS, an extra 13% tax for something (Not part of the pre-pay), and extra 11% tax for the airport service center or shuttle (Not part of the pre-pay), I paid for a full tank of gas, I thought upfront (Not part of the pre-pay). It was crazy, I pre-paid $373.78, 2 days after turning my card was charged another $318.61. And all this was with a discounted rental. Look somewhere else. Avis is sneaky with their post billing.

No cancellation policy on website. If there is one it is hard to find. Cancelled my reservation 24 hours in advance and was charged 50.00. Why, I did all the work, online, they do nothing, why should there be a charge. Normally use Dollar and they do not charge. Tried them for convenience, never again. Total will be charge if cancelled same day, beware.

I was on the last part of my honeymoon and decided to go with Avis Rental Car in Los Angeles, California. We rented an SUV from LAX and that is where it begins at 10:00pm. We waited for 35 minutes at the LAX terminal for a shuttle to arrive - all while we saw shuttles for Alamo, Budget, Enterprise and Thrifty all drive by at least twice. Once we arrived at Avis, the worker was friendly, however, she would not stop pushing the GPS and a car upgrade on us. I told her over and over that I did not want to spend more money on either.

I even don't know where to start to tell how much Avis Car Rental are unprofessional and unethical company! I am renting a car with them since the last 6 months and their lack of transparency is striking me! From bad service to incompetent customer care... Extremely expensive and their cars are mostly in bad shape... But be careful as they charged for repairs of damage that you haven't done!

I rented a car from AVIS for $79 dollars. When I turned the car in their key got swapped with mine. I called right away and they gave me the address to mail the key. I mailed the key right away but they never told me it had to be there overnight. They charged me $400 and were very rude, unhelpful and didn't care!

Disastrous rental, rude unhelpful staff, and when I complained after my rental to Avis they completely ignored me! They owe me money but I will have to go to law to get it. How this firm stays in business is a mystery to me. Worse than the worst!

Not surprised to see the poor ratings, I prepaid for a reservation on June 6th and cancelled on the 7th when the car was scheduled to be picked up. However plans changed so I called Avis at the Denver Airport and the woman told me I could cancel because she was super busy and could use the car. Obviously I asked if I would be refunded and she I WOULD. I see the rental is still on my statement so I called customer service which was not helpful. The first time the guy would not look up my confirmation number. The second person did and then said she was transferring me and then the call ended. The third person would not refund and said I would have to pay a cancellation fee if not before 24 hours of reservation. Seeing as how I made the reservation less than 24 hours that was not possible. Overall, TERRIBLE customer service. Do yourself a favor and rent elsewhere.

I am a registered tour guide. Some time ago I sprained my ankle and could not drive my tourists around anymore. Whatever company I was hiring from, was willing to change the designated driver in 3 minutes and an emailed HQ photo of the new driver's professional license. Now I had another medical emergency, during the 4 days Kruger Safari. I wanted my son, another professional driver, (with the same names) to take over from me, but after 28 Minutes of expensive cell phone calls, AVIS WAS NOT ABLE TO HELP ME! AVOID THEM LIKE THE PEST! There are friendly intelligent hire companies around! How many accidents did they have in the Kruger Park involving professional drivers??

Rented car several months prior to vacation date. Received notification a day or two prior to pick up that Avis no longer located at airport. Have experience with prior rental at different airport that had no issues so did not cancel and use a different company. About 30 people waiting for Avis shuttle to pick up cars when we arrived. Stood outside in rain for about 10 minutes until first shuttle arrived which took about a dozen people. A group of six frustrated enough to pay for a cab. Waited about 10 more minutes for a second shuttle. Packed in like sardines, one child sitting on a parent's lap.

I rented a minivan on a prepaid basis. Picked up the van in Nashville on 6/12/18 with a drop off date of 6/16/18 in Charleston. Called the Nashville office of Avis where I picked up the van and asked if I would get a refund if I returned the van a day early. Was informed that I would be credited $140.00 as long as I returned the van by 10.29 am in Charleston. Woke up early so I could reach the Avis center in Charleston by 10.29 am. Returned car at around 10.15 am. Once they checked the car in I was informed that the rate I had was nonrefundable. Since they had already checked the van in I could not get the van back! So no refund and no van. Avis refused a refund even though an Avis employee in Nashville assured me that I would get a refund. If Nashville had said there would be no refund I would not have returned the van early. Will never rent from Avis again. A company should stand by a mistake made by them.

Avis rental car Hamburg, Germany - During check in and return all went fine; I had full insurance on the car. But when I checked my credit card statement I noticed Avis took almost Eur 1600!! While according to the invoice the amount was Eur 481. Authorities will be informed of course; it's a pure scam.

SCAM, never ever use AVIS!!! The offer on their site is good and beats most of the competition's. I decided to go with AVIS because of the name, how wrong can you be. Arriving at my destination airport I go pick up my car and get insurance charges of double the lease price. They seem to scam people this way always. If I would have picked up the car at the airport I would have paid $9 per day while pre-booking it came to $62 per day. Same insurance. Bad customer service as they don't reply to my email complaint or put me on hold for over 20min until I gave up.

At the point of collection and to my great surprise, I was informed of a horrible £1000 access charge and accordingly forced to take out an additional insurance costing me more than £100. I original paid around £55 for a two day car rental but ended up paying around £142 for two day car rental. Not a good value and seems like cheating customers via upselling techniques.

They will charge you at counters for information that was not disclosed when I booked the car. When I return the car 1 day before my initial reservation, they told me they will refund me back the 1 day prepayment. But a month later they told me the policy changed and I will not get my money back. Sure, I will not come back either. ** customer service. The worst.

Got a great deal on a rental car through AARP. Returned the car in excellent condition. 3 weeks later got a letter saying they were going to charge me $75 for excessive sand on the floor/carpet. We were nowhere near a beach or sand. Even if we were, $75 to vacuum the floor is excessive.

I prepaid $499 for a hybrid car at BWI Avis. When I arrived they had NO HYBRIDS available and gave me a subcompact sedan. I called to accuse them of misrepresentation and accepting payment for a car they didn’t stock. A manager offered to refund me $120 dollars when the car was returned. I returned the car on 5/23 and have yet to see the refund. I will NEVER use Avis again, their poor customer service leaves a lot to be desired, there were no apologies for the unavailable car, and customer service at the location was abominable.

I called Avis to get information about renting a car in Algeciras Spain with a one-way drop off at the Jerez Airport in Spain. I already had a previous reservation to pick up the car at Jerez Airport but when I called and was told that the car did not have full coverage I changed the reservation. The gentleman created a new reservation. I told him I had to have a car that had full insurance coverage with no deductible. He made the reservation with the confirmation number and told me that the car had full coverage and no deductible. I asked him several times and he confirmed that the car has no deductible. Please retrieve the telephone call that I made to Avis to reserve this car.

Had to return a rental 4 days early due to unforeseen circumstances. Avis unsympathetically kept the unused difference of $193. I even asked if I could just keep the car for the next 4 days, but the desk clerk said that he couldn't do that because he just checked the vehicle back in. He did not offer any information regarding early return policy prior to me handing over the keys; he just took the keys, checked the vehicle in, and handed me a receipt showing a charge of $585.74 for a prepay of $779.13 and zero refund. After reading this receipt, I asked that he return the car to me for the remainder of what I paid; he refused. Apparently, there are no limits to this unjust, customer hostile, Avis policy; so, for example, if you prepay for any number of days and then return the rental on the next day, they will keep all of your prepaid money. They are betting on the fact that "plans change", and your hard luck will work to their advantage.

I rented a car for three weeks in Italy that I picked up and returned at the Rome airport. I had reserved the car on the phone in the US on my US credit card. Three months after the rental return I received a form letter from AVIS Italia that said I had been fined. However, they were unable to tell me why I was fined. When I was fined, where I was fined, or how much I was fined and would hear directly from the police. The letter went on to tell me that they were charging my credit card Euros 42.70 ($51.11) for "administrative fees."

I attempted to rent a car from this company to get to work while mine was in the shop. Before I made my reservation, I called my local location TWICE to ask questions about renting from them. As soon as I submitted the reservation, I got a call that they had ZERO cars available. The guy gave me the 800 number to call to get my refund. The first time I called, I was on hold for an hour. I called back again and was on hold for another 30 minutes before someone answered the line, and as soon as they did, the line disconnected. I called about 8 more times, got put on hold, and the line disconnected each time.

This place is nothing but shady business practices. Made a reservation to be picked up at Norfolk international. Had already paid 160 for a reservation in the surrounding area for a later time since my flight was coming in after the airport locations were closed. After a terrible flight with multiple delays I ended up getting to the airport a little later in the morning. Decided to have Avis switch my pickup from the local place to the airport on a Thursday. Was told I would only have to pay the difference. Had declined extra coverages like loss of damage etc which is stated on my reservation.

Avis Aruba Customer Service repeatedly lied to me and others. Avis Aruba Customer Service forced everybody to purchase additional car insurance by declaring everybody's current US car insurance unacceptable, even without inquiring which insurance people had. Even though I booked a car 6 months in advance Avis Aruba Customer Service had none available when I got to Aruba, even though they had cars for the people in line behind me. Avis Aruba Customer Service told me that even though I had a rental, they had no vehicle for me. I asked why and they told me they were 100% out of vehicles. So I hung around about 5 minutes to see they had enough vehicles for the person behind me. When I asked why they had enough cars for the people behind me but none for me they said the person behind me rented a different type of vehicle, so?

Rented a small car Renault Clio for Portugal through the British Airways website. It picked up a screw in the front tire during use. Tire did not go flat but just dropped pressure a bit so I noticed this just by look of tire. Topped up air once without knowing of the problem. Once needed again I checked the tire and found the screw in it. So called Avis and they sent someone to change the wheel. So far so good. On return of car to airport they said I would get charged for the tire replacement. And quoted a big price. I was in a rush for the flight but had a quick word with the office manager who said that if the tire was repairable there would be no charge at all. I left it at that.

I pre-paid for a mid-size vehicle in which I was provided a Prius and no option for vehicle choice -- the lady was beyond rude. Upon returning the car I was informed I'd receive a refund and also wrote a poor review about the initial pick up in which I received an email merely stating "I'm sorry". I never received the refund check 3 weeks later so I called customer service this morning at 9:38am on May 10th in which the lady disconnected the line and refused to transfer me to a supervisor merely reporting I'm not warranted a refund even though both clerks at the New Orleans International Airport reported I would receive a refund. She didn't care about the incorrect information being provided.

I had to drive 50 miles to get the car as there was not one local to me. I placed the order by phone to ensure the car was available. I was not told that there was no adjustment if I returned the car early when I made the reservation or when I picked up the car, which is what I was told when I called today. The online representative I spoke to after returning could not even pronounce my name and was very argumentative. I will be more careful next time to find a rental company that has a better reputation for customer service and more upfront with their policies.

I rented a vehicle in Denver until April 9th, on the April 22nd I was charged an additional $1200 by Avis and they claimed the vehicle wasn't returned until the 22nd. I have spend hours calling and emailing customer service to no avail. One rep told me he could clearly see that same vehicle had been rented multiple times since I returned it on the 9th and it was obvious I couldn't have had it until the 22nd, but the claims department says they have no access to that same information. How can a complaint claims department of a company be unable to access information that any clerk at a counter has access to? Worst customer service experience of my life. I will NEVER use Avis again.

I will never rent from them again. Reserved a Chevy SUBURBAN or similar for a 10-day vacation driving to South Carolina from Pittsburgh with 5 people who are, for the most part, all over 6 feet tall. We went to pick up the car the day before we were to leave. They attempted to give us a Nissan Armada and called this an upgrade. In what life is a Nissan Armada anywhere near similar to a Chevy Suburban, much less an upgrade. My son could not even fit in the 3rd row and forget about any cargo space. We refused the car and called Avis customer service. They searched for what we reserved but were unable to find anything close.

I would rather walk than use Avis again! Flew into Atlanta airport and after a long transatlantic flight just wanted to get my car and drive to my hotel. At the desk I was just told to sign the rental document and I would be given the keys. At this point I should have read what I was signing more carefully which I accept but they charged me 131 dollars for an upgrade I didn't want, didn't ask for and was never explained to me. The vehicle I was given developed a severe fuel leak (12 month old car!) and I had to take time out of my holiday to drive to the nearest Avis depot and exchange it. I was then charged 18 dollars for not returning it with a full tank! The irony of returning it with a leaking fuel tank and being charged for the tank not being full was clearly lost on them!

I rented a car from Avis to take my family to Florida for spring break. At first things were fine. The suv seemed ok but had horrible gas mileage. A few days later my husband noticed the tires looked low. When he went to see if they needed air he noticed the tires were really bald and tread was not there. I called Avis and was told to replace the car at another Avis near me. I went to a few different locations. One location the lady was unwilling to help she had no cars. The second one was gone for almost an hour from the counter and then skipped over me for another customer. I then called customer service again and talked to roadside assistance. I was told to go to the airport location. I was driving and had a hard time stopping with the tires.

I rented a car through the website in my husband's name then we got word that he would no be traveling after all. I called 3x and tried to get a hold of an agent. The first 2 times I waited over 20 mins (each time) to get an agent. Finally when they did answer I could not understand a word the agent was saying. I asked to be transferred to customer service and was once again put on a long hold. After all that holding I am told that I had to cancel my reservation for a 50.00 fee and rebook and that my money would be returned within 3-5 business days. How can I make a reservation online but not be able to modify it without being penalized? Plus why would AVIS charge me those 50.00 when I am the one going through all the drama. They should be paying me 50 bucks. Ridiculous!! I am canceling my reservation and will Never deal with AVIS again and make sure and tell all my friends and coworkers about this terrible experience.

Recently I rented a car over spring break this year to take my kids skiing in the New Hampshire White Mountains, and since my car is getting older I decided to rent a newer more reliable SUV from Avis. I found a great first time offer online, so I booked the car. As would be expected, New Hampshire had lots of fresh snow and as a result lots of sand and gravel everywhere; parking lots, roads and sidewalks. Each time we got in and out of the car, this tracked in.