Avis Reviews

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About Avis

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Avis provides car rental services. Available in over 165 countries, Avis offers a wide range of vehicles from compact cars to luxury sedans. The company offers features like mobile app reservations and loyalty programs, catering to both business and leisure travelers.

Pros
  • Quick rental process
  • Clean and well-maintained vehicles
  • Affordable pricing and discounts
Cons
  • Unexpected charges and fees
  • Poor communication from staff
  • Issues with vehicle availability

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Avis Reviews

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    How do I know I can trust these reviews about Avis?
    • 4,642,665 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Sales & MarketingPrice

    Reviewed April 14, 2025

    We rented a car from Avis online for a trip to Cancun, Mexico in March 2025. The quoted price for the car, and what we signed up for, was $290.00 Canadian. It turned out that we were charged $980.00 Canadian. This was not for extra mileage, there was nothing else we signed up for. We disputed this with Avis and with the credit card company to no avail. We will never ever rent from Avis again. They are fraudulent and essentially this is criminal what they are doing. Do not rent from Avis. Their advertising is completely false.

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    Customer ServiceStaff

    Reviewed April 14, 2025

    I have used Avis in the past and were generally satisfied with the service. This time on March 6th 2025, I reserved a large SUV which ended up being a Ford Explorer which was quite nice, BUT I noticed there was a crack in the windshield at the lower driver's corner so I showed the attendant that crack. It seemed to be about 8 inches or so long and I was concerned that this was not recorded and might cause me to be charged when I had nothing to do with it. The attendant took a photo and encouraged me to do the same which I did. My phone camera recorded the date/time so I could have proof. Sure enough about a month later, I received a note in the postal mail that I'm being charged over $600 for this crack.

    I went back to the rental location to the same manager that I showed the crack to and she remembered me and said that she would send in a note to corporate. I called Avis at their 800 number and reported it as well, but the agent on the phone acted as if she didn't fully understand and while on hold to check with her records and manager, came back to say the charge was valid. I explained again, and they sent me an email with a link to a page to send my concern in. A few days later, I received an apology for my rental experience and that was all. No credit was given, so the charge stands on my credit card. I will dispute that charge and take this further if needed. BEWARE of damages on your rentals that are NOT your responsibility!.

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      Customer Service

      Reviewed April 11, 2025

      We rented a Avis, car at the West Palm airport. The car just been washed when we did a walk around. We did not notice damage to the right rear wheel. We drove it to our house and parked it in the garage. When we woke up the next day to use it, there was oil under the right axle at which time we noticed damage to the right rear wheel and oil coming from the axle. We called it in and had it picked up. And just received a bill for over $1000 for the repair. Words of advice, DON’T USE AVIS, take pictures of all sides of the vehicle and a video before you remove the car from the lot and make sure you carry the insurance to prevent this from happening to you. They refuse to hear any explanation or negotiate and their review of their vehicles when they returned is very lacking.

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      Customer ServiceCoverage

      Reviewed April 8, 2025

      Our plates are expired. We’ve been pulled over multiple times by New York State police!! Customer service only solution was to return to the rental location (900 miles away) and request a new vehicle. Vehicle was not cleaned before we took possession of it. Even found a wallet from previous renter. No pre-inspection was done to document any scratches and dents (it’s covered). And it's not even the vehicle class I reserved. I needed a SUV that seats 6 AND can hold 4 suitcases. This one I was given does not. My son is in the 3rd row with multiple suitcases.

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      Customer Service

      Reviewed April 7, 2025

      Terrible experience renting a car abroad. My rental was keyed (no fault of my own) and I was charged $650 for a one day rental. There was NO communication from AVIS about the fee just the charge. I WILL NEVER rent a car from AVIS again.

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      Customer ServiceStaff

      Reviewed April 2, 2025

      I would highly recommend renting from another company. The staff here are rude and disrespectful. They charged my card additional fees. They charged me a $125 cleaning fee because there was a small amount of sand in the floorboard on the driver's side. When I called to ask about the charge, the agent was rude and condescending to the point she resorted to name-calling and hung up on me. I would give them no stars if it were an available option.

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      Verified purchase

      Reviewed April 2, 2025

      I will make sure to never use Avis again, and make sure to let all of my colleagues know how I was given a dirty vehicle with a flat tire that I had to have plugged with my own money. That I had to clean vomit from the back of the vehicle and had to spend over $100.00 in air fresheners and cleaners just to transport my grandchildren from the airport. More than likely if you had cleaned the vehicle before you rented it me there would have been no charge to me for cleaning the vehicle. You charged me for excessive dirt and PET HAIR. We never had a pet in the vehicle. Completely disgusted with the Atlanta AVIS. And of course, when you drop off your vehicle there is no one even there to inspect it.

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      Customer ServicePrice

      Reviewed March 18, 2025

      They gave away my car and I was in communication with them hours before my reservation time - they did not take my calls then and were very rude in person in ST Croix. It cost me $100 to go 10 miles from airport to villa and back since I had to wait an extra day to get my car. Further, it cost me more money for less days. I won't use Avis again.

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      Customer ServiceContract & TermsStaff

      Reviewed March 3, 2025

      I reserved Avis's car for 5 days at $254.78 because my vehicle was unavailable. I used the Avis for 3 days, which I am supposed to pay for 3-day rental only. Avis charged me $242.91 for 3 days. When I called customer services, the agent told me that there was nothing they could do. I was treated unfairly because they would just charge me based on what they felt and disobey the initial rate agreement.

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      Installation & SetupPricePunctuality & Speed

      Reviewed March 3, 2025

      Phoenix airport rental: There was a 2 hour wait in line to get my reserved vehicle, only to be told that they didn’t have it but if we wanted to wait another hour or so it might come in, but no guarantees. Let me repeat, 2 hours in line. There were several agents there and also three staff members just observing. So of course we took what they said was available and after another 40 minute wait to get that car, we discovered that Avis does not give you what they quote you, they give you the first available vehicle in your rental category. This is very misleading. No instructions were given to us, such as safety, trunk access or highway tolls.

      Much to our shock, we got the bill for $1200 for 5.5 days for a car that was not luxury at all. I just don’t understand how they have a two hour wait when they know how many cars are reserved and roughly how many people to expect. They know what flights are coming in and out, and they should be on top of this. They knew we reserved a jeep yet had none. We will never rent from Avis again.

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      Avis author review by Lauren Fix

      Avis was the first car rental company to offer airport locations for traveling convenience. It is one of the world's largest rental car companies with more than 5,450 locations worldwide.

      • Find the right rental: Using the Avis Car Guide on its website, customers can find the vehicles with the right combination of space, fuel efficiency and features for their trip.

      • Business-class travel: Avis offers its Signature Series to business travelers who need to make a good impression. These vehicles are luxury models from brands like Lincoln, BMW and Mercedes.

      • Tiered loyalty program: Any customer can join the first tier of the Avis Preferred loyalty program, but higher tiers come with more benefits. For example, Avis Preferred Plus members get between 25 and 50 percent more rewards points on every rental.

      • Airline loyalty program: Avis partners with airline rewards programs to offer miles or points for every rental.

      • Business programs: Avis has a complete line of business products, ranging from discount offers to small and medium-sized businesses to production planning for those in the entertainment industry.

      • Travel partners: Avis works with a variety of hotels and airlines to let you earn rewards points for travel, including top-name hotels like Hilton, The Venetian and the MGM Grand.

      • Discounts: Partner organizations get discounts like AARP members can enjoy savings of up to 30 percent off Avis base rates.

      by Lauren Fix Auto & Finance Advisor

      Lauren Fix, The Car Coach®, is a nationally recognized automotive expert, sector analyst, journalist, author, keynote speaker and television host. A trusted car expert, Lauren provides an insider’s perspective on a wide range of automotive topics and aspects, energy, industry, consumer news and safety issues. Her analysis is honest and straightforward. Lauren is the CEO of Automotive Aspects and the Editor-in-Chief of Car Coach Reports, a global automotive news outlet. She is an automotive contributor to national and local television news shows including Fox News, Fox Business, CNN International, The Weather Channel, Inside Edition, Local Now News, NewsMax, The Daily Flash show and more.

      Avis Company Information

      Company Name:
      Avis
      Year Founded:
      1946
      Address:
      6 Sylvan Way
      City:
      Parsippany
      State/Province:
      NJ
      Postal Code:
      07054
      Country:
      United States
      Website:
      www.avis.com