Avis

I pre booked a car through their online service. When I got to Hawaii to get my car they said I couldn’t use the reservation that I had and had to make a new one. They said that I would get refunded the first one within three days. It is now been almost 2 weeks and I have not received any of the money that I originally paid. Back to contact their customer service and talk to someone. It takes over 30 minutes on hold and got me absolutely nowhere, after the guy said that I had gotten paid and just hadn’t showed up on my end I called my credit company and they said that there was nothing pending from them whatsoever. I would not recommend using Avis and would rent a car from anyone besides them.

I tried to rent a car in person, I went through the whole process (showed my ID, driver's license, credit card) and even when they told me that they had a couple of cars available, the computer rejected my application (literally, that's what they told me) and they didn't give me any specific reason. Then, I downloaded the app, I completed all the information and I tried to rent a car one online, thinking that may be the result would be different using the website. This time, my application was not only accepted but they also charged the full bill (310 USD) to my credit card. When I went to the airport to get the car, they needed to check my documents -which seems reasonable- but I had to fill out the application form all over again! What is the "advantage" of having an app or a website if at the end you will have to go through the whole process again?

I have never experienced such a ridiculous policy at a car rental company (Avis in Lagos, Portugal): I've rented the car from Thursday 17.05 for 4 days (return date: Monday end of day). The shop closes at 18.00 and we returned the car at 17.50 on Monday. We paid €77 for 4 full days of renting the car (=€19,25 per day). However, we only got informed that we needed to hand in the car Monday before closing time (which is 18.00). However, without any mentioning we got charged €46 extra (which is more than twice(!) the day price we paid for the 4 day rental!). Their response was: "It's a 24 hours policy so we need to charge you an extra day since you handed it in after 17.05".

Thieves, don't come near. They boast of the mantle of a big and honest reputable company, but they are still crooks like all the small crooked companies that try to rob your pocket in every way, we rented a car from them in Italy, after we returned the car, without saying any reason they charged the credit card a significant amount, after we asked for clarification, they blurted out something silly like a few minutes late. Well, if your money is important to you, stay away from this band of robbers!

In short, they tried to charge me for someone else's damage. Not only this, when I questioned it, they yelled at me over the phone. I did get my refund when I presented photos proving they were wrong. Respect goes a long way and Avis needs to learn this and not be rude or scam their customers just because they wanted to use their own insurance rather than their CDW.

Thank you manager Yash from San Diego Avis! He was very patient with us and help us in our desperate times. It was hectic that day, but you still treated us with respect and took your time to help us out! Thank you once again for saving our trips and for being an amazing person!

So my wife and I needed a rental car for 1 day. (Actually ended up 23 and 1/2 hours) We picked the car up on Feb 24 and returned it on Feb 25. Upon picking the rental up we were charged a total of 262.51 with a 200 dollar security deposit included in that price. So 62.51 for the rental and 200 for the deposit. Since returning the car we have been charged three different charges totalling 363.19??? So we called Avis Rent A Car customer service basically to find out they doubled charged us and now 10 days later they don't want to give us our money back. The supervisor I spoke with basically lied to us and we are currently still "waiting" for our money back! My suggestion to everyone renting a car... STAY AWAY FROM AVIS RENT A CAR.

In November 2022 my wife and I rented a vehicle from Avis at the Texarkana Airport in Arkansas. A few days later we were stopped by an Arkansas State Tropper. He tells us that the license plate does not match the vehicle. He looked at our rental agreement. He did not ask for our ID or any other information. He politely let us leave. From there we went directly to Avis at the Arkansas Airport and reported this. The Avis Rep checked everything and gave me another paper printout with a full description of the vehicle in case we get stopped again.

After a month after rent along my car from Avis, there was an unknown charge on my credit card. I contacted my credit card to dispute the charges. Upon the credit card’s investigation it turned out Avis was charging for damages on the odometer and smoking in the vehicle. The car was checked in at 6:32am and the car was not inspected until 8:03am. The Avis representative checked out the vehicle, scanned the UPC, checked the odometer along with the level of gas in vehicle. Told us it was ok and we were good to go.

They charge fees for things I declined, they lie on their fees. I told them no insurance was needed. They charge insurance. They lied about gas fees. They hide fees. At the end their fees cost more than the rental price.