Avis Reviews

Discrimination problems. Awful service. The worst customer service renting a car. Staff is garbage. Needs training. Had reservation.about a few weeks prior. Have my whole family on floor, small ones 2yrs and 6 years old. Employees boasting about not having enough cars here. Serving preferred Avis members first. For us regular customers line has not moved for a few hours. It's 12:33 at night.

Renter beware, I rented at San Juan PR airport. The vehicle was in extreme state of disrepair. It was nasty dirty inside. Upon return, I asked for a manager who never showed up. Got a reduce rate for a day and was given the customer service number. I called and spoke with a representative who stated to me that I would be getting full refund which was not the case. On the second call, I was told that could not be possible. After checking Avis review I realized I made a great mistake. My loss, their gain. I will never rent from such mediocre car rental company. I now have to suffer the loss and the PTSD from such a stupid decision.

I was charged a smoking charged of $450 on the credit card after I returned the car. I did not smoke in the car. EVER!! When I called to dispute the charge I was told the time the smoke was detected. I was still in bed at that time. No one is permitted to smoke in my own car. EVER! And there was no one in the car but me!

I rented a car in Savannah, GA to be returned in Charlotte. I paid $156.00 for one day because my flight was grounded. I was told I would have the car for 24 hours, to be returned at 7:30 pm. I received a call at 1:40 pm saying the car had to be returned by 2:00 pm because the rental store closed at that time. This was not what I was promised when I rented the car. Customer service was unwilling to compensate for the mistake their agent made, resulting in my cancelation of afternoon plans, and returning the car 5 1/2 hours early. I am a very unhappy customer. As a result, I would not recommend Avis Car Rental.

It was a terrible experience from start to finish. The personnel did not go over the entire contract. They did not have the car that asked for ready. They kept my deposit and they took out more money than was authorized for.

I recently rented from Avis at the Greenville-Spartanburg Airport location and was disappointed with the overall experience. The customer service did not meet the level of professionalism I expected, and there were issues with communication and the condition/readiness of the vehicle provided. The counter agent customer service was horrible.

SCAM ARTIST! Lied and overcharged! Would not fix the bill! Never again!

It started out with no issue. Reserved my vehicle three weeks in advance, pre-paid (which Ithought was good) but NO. It's not good to pre-pay. The day of pick up my car was not ready due to someone of importance was using it so it would arrive late (by 40 min). My trip ended early so before returning the vehicle I call Avis customer service to modify my contract, they would if it needed extension but to shorten the time I was told I didn't need to do that for when I turned car in it would adjust the payment at that time. Oh, it sure did with over $300.00 unused monies that is not refundable. So beware. AVIS will rob you blind. DO NOT PREPAY.

We rented a vehicle for one day to drive to Disney Springs. The brakes were awful. Two months after the rental, a charge showed up on my credit card for $107. When I inquired, they told me the windshield wipers were missing. We never even used them or turned them on. Make sure if you rent for them, you do so. I’ll be disputing this charge.

My issue is national. I have for years rented from Avis through my company, then put the reservation number in the App. It might change the rate by $2-3, no big deal. But since the beginning of this year, the App more than doubles the rate. First it adds insurance- which my profile clearly states I decline, then it raises the fees. (A recent rental went from $149.56 to $439.15 by using the App.) If I'm unable to use the App, I'm unable to use my preferred status and get credit for the rental. I have spoken to over 10 people in their so-called customer service and have gotten 10 or more different answers. Finally I wrote the CEO and enclosed documents. Today I received a voice mail from the "Avis Executive Response."