Avis Reviews

My wife and I were excited to take a road trip. We were greeted by an unfriendly female agent at the counter who never smiled or greeted us with hospitality. Perhaps her crooked wig and disheveled appearance should have been a sign of the incompetence that would follow. The 7 passenger SUV that we wanted was unavailable despite reservations and we were told the lot was filled with dirty cars that would need to be cleaned. The female agent proceeded to make an executive decision to put us in a green SUV of her choice. She then said it would be a 30 minute wait for the SUV to be cleaned.

I was offered an upgrade that I initially was interested in but decided not to go for it. Avis told me no need to change the paperwork, gave me the original car. When I got home I was charged for the upgrade I never received. My complaint was completely ignored even after several attempts. Never rent from Avis/Budget. They lie.

Do not rent from AVIS! There are long lines and overbooked vehicles. They will charge you even if you return the car early. Timestamps on the rental agreement are incorrect in shortening your rental terms. On hold for 45 minutes before talking with a representative.

Have been using Avis since 1992. Their prices were always good and their service used to be good until the last 6 years or so. I've had multiple cars with low tire pressure when I picked the car up. I had one car that had clearly been smoked in recently. They tried to cover up the smell with fragrances that smelled almost as bad as the smoke. I very rarely get the size car I want. I usually ask for a compact because I want the best gas mileage. I seem to get whatever car they have on the lot at the time. It might be an SUV that I really don't need. These issues have been going on for about 6 years since I moved to Norman, Oklahoma. I will start using another rental company and will no longer use Avis due to these recurring issues.

What a bunch of horrible crooks. I prepaid for a large premium SUV for a week from mid-town Manhattan, but at pick up I was told there is no large SUV available, so I ended up getting a mediocre SUV which only has very basic features, not even Apple car play. Worse yet, they told me they can't give me refund because I have prepaid. I called customer service and was told they can't do anything during the rental, I have to call after the car is returned. Which I did, then I was told they can't do anything except waive the charge for gas, which I thought was given to me due to the inconvenience. I will never use Avis again!

I took an international flight and booked my rental from EWR airport. I got to the rental counter at 11:44 pm and only person to help on Avis and one for Budget. My reservation was with Budget and after waiting for an almost hour the associate informs me that he can only give me 5 passenger car versus I booked the minivan. I have 6 check in bags and 4 carry on to fill. They offered to provided 12 passenger for additional cost. I had no choice and paid for the extra cost and took the vehicle. I got out of the airport around 1:30 am after picking up my family. We ended up staying in New Jersey overnight and had to drive 12 passenger back home and I didn't feel comfortable driving this big vehicle. I called the customer service and only charged they waived off is the extra charge which was enforced. I don't recommend using this business for future rental as they don't value their customer or their time.

We rented a Chevy Malibu at Savannah (GA) Intl airport Nov 23-30, 2024. Arriving at night, we waited 45 min to see the Avis/Budget clerk, the only one there. It was dark, and we couldn't see that the windshield was cracked at the bottom on the driver's side. The car smelled of smoke & had trash on the seat. In headlights, we could see the crack. In the morning it was very visible. However, we were now 40 miles away and so we didn't drive back and report the damage. No one is there to inspect or receive the returned car. We were then charged $470 for the windshield repair a month later. It appears that they never checked this car after the previous renter turned it in. I sent a letter disputing the charge, but they will deny any refund to us.

As part of my work I travel a lot and that also means I rent a lot. I mostly go with Enterprise/National and never have any major issues. The cars are clean and customer service is satisfactory. However during my last two trips I decided to change things up and try Avis for the first time. They also had an attractive special so I wanted to earn points for that. I rented a car from Toronto to travel to Montreal and back. The moment I entered the Avis rental agency in Brampton, Ontario I was received by a very unprofessional and somewhat rude representative. There was no welcoming atmosphere and I felt rushed.

Avis called me 24 hours before my reserved trip to tell me that they are out of minivans. I booked this trip to my parents for Christmas back in September. The "manager" of Avis in Eatontown told me that all surrounding areas had no minivans only SUV's. So, I said "OK" as long as it has three rows and will not charge me the difference since this is not my fault. The rep told me there was nothing and nothing in any surrounding areas except maybe Newark. Which then I replied okay I'll take that and go there. She then told me no, I have to call.

Smart holiday tip - don't rent from Avis. I returned a car 2 hours early on November 25th. Handed the keys to the guy behind the desk. He walked out to check the gas level and for damage and I went with him. Perfect, as I returned more gas than they had given me. On THANKSGIVING, I receive a text telling me to return the car. I call their customer service and the representative assured me they show the car was returned on 11/25 and immediately rented back out. I asked for written confirmation as I don't want to be arrested for GRAND THEFT AUTO. I received a signature required letter on 12/7 ... DEMANDING I RETURN THE CAR. I went into the rental agency yesterday and the same guy was there. He could do nothing but laugh and say "don't worry about it". REALLY? 🤬