Avis Reviews

The price of the rental for the automatic car was the best amongst all rental agencies at airport. It took a while to get the car as it needed to be washed. Almost an hour’s delay as the car wash opened only at 9.00am. The car was great, the process was fast and the big advantage was the ability to return car, drop keys and catch an early morning flight back home. I was told car wash would be taken care of by them for no extra charge and deposit hold would be released in 4 days which they did. I would highly recommend Avis rental in Casablanca.

Recently, we traveled to Utah to visit family and originally booked a car through Budget as it was bundled with our flight tickets. We landed around 8 pm which was the pickup time we had reserved, but when we got to the Budget counter, they stated they had no cars available. Luckily, our tried-and-true Avis was there to save the day and even gave us a discount even though a different company inconvenienced us. That reminded me again why Avis will always be our first choice.

Mr. **

As I drove the vehicle in the first couple days, I noticed more and more issues. At 40,000 miles on the odometer, it had been pretty beaten up. Tires were almost bald and slipped even on dry pavement. Rim smacked up. No rear wiper - just scraped plastic on the back window. Interior components missing. Dirty to the point we had to clean the inside of the windscreen as the sun made it impossible to see out. Brakes were chattering when braking at higher speeds. We were well into our multi-country trip, so I was planning on complaining about the poor condition when we dropped it off in Rome.

Fast forward to Rome. When returning the car, the Avis agent told me we have a problem, as the front wheel and tire were scratched with a chunk of out of the tire wall. I told him the state of the car and that I didn't hit anything. I also pointed out the rust on the same wheel damage, clearly showing this had been there for some time. He ignored the fact and submitted the damage report anyway.

After receiving the damage report, they went ahead and charged me $2,200 CAD for the damage. I launched a complaint with Avis, providing full breakdown of the issues with the car, its poor condition and images showing the state of the wheel with rust, etc... This happened October 16, 2025. After 5 emails and follow-ups to Avis NOT ONE response was provided, even though their automated system provided a support ticket number. I had to proceed with a claim through RentalCover.com, which they processed within 24 hours.

I have never had an issue like this or had to submit a claim in my MANY rental experiences. I have personally, and through my companies I founded, been using Avis for over 10 years as a loyal customer. I will NEVER be using Avis again and will gladly move all corporate and personal loyalty to their competitors. I will also be letting my friends and colleagues know about my first hand experience. Avis clearly does not care about customer loyalty.

Instead of receiving assistance, I was transferred to a “specialist” who was rude, arrogant, dismissive, and completely unhelpful. Their tone and attitude were unacceptable, and they made no effort to address the issue or to honor the rate I had clearly seen online. He told me rates change every 20 minutes, but I had spent only a few minutes calling Avis to inform you of my experience, and it was less than 20 minutes. It was an issue with AVIS'S WEBSITE!

I then spoke with a supervisor, explained the situation again in detail, and was told there was nothing that could be done. Despite the fact that the rate discrepancy resulted from your own website malfunction, no attempt was made to correct the error or to provide any form of customer accommodation. They DO NOT HONOR RATES OR CARE ABOUT CUSTOMERS!

I went back and forth to the same Avis location at least five or six times, spending well over four or five hours total just waiting to speak with a manager. Every visit was at least one to two hours of pure frustration. When I finally did speak to someone in charge, I was lied to, laughed at, and completely disrespected. At one point, I was even mocked in front of other customers.

The stress was unbearable—I suffer from epilepsy, and from all the anxiety and lack of sleep, I ended up having a seizure and being hospitalized. When I returned after being discharged, they continued treating me horribly. They claimed they had spoken to the impound lot, but when I called myself, I was told I was the only person who had inquired about the vehicle in the past two days. They gave me the number of a supposed supervisor named Crystal **, who never answered or returned a single call or voicemail.

To make things worse, the facility itself was filthy—trash everywhere, long lines wrapping around the lobby while employees stood around doing nothing. The first car they rented to me was also disgusting and reeked of cigarette smoke. I have rented from this Avis location multiple times before for both business and personal use, but after this nightmare, I will never deal with them again. The lack of compassion, accountability, and basic professionalism was shocking. Avis completely failed me when I needed help the most, and I wouldn’t recommend this company to my worst enemy.

I was also told Avis would contact the towing company so I could retrieve my belongings — but they never did.

When I called the towing company directly, they confirmed Avis had not contacted them at all. I called Avis again that afternoon and got another rep who was rude, dismissive, and completely unhelpful, contradicting the prior representative entirely.

And a complete breakdown of communication between Avis, its roadside assistance, and the towing company.

Even if the original tow was my own error, the chaotic, inconsistent, and unprofessional response from Avis was unacceptable — especially for a long-time President’s Club member. Avis, you can do better. This experience shows a complete lack of coordination, empathy, and training within your customer service team. Until this is addressed, I’ll be taking my business — and my company’s travel account — elsewhere.