Consumer Complaints and Reviews
Note: To qualify to receive the points I had to rent a compact car instead of an economy car. Poor customer service, lack of integrity by Avis to honor loyalty program points.
I rented a car in France in August from Avis. In September I got a letter from Avis saying that during my rental I got fined and they had passed my details to the issuing organization, who would notify me the fine. For passing those details they were billing me 175 € (!!!) for administrative fees. When I received the letter the money had already been taken from my account but after over a month I have not been notified by the French authorities about any fine. Avis has taken my money and I still do not know whether I have actually been fined. Having had past experience of Avis billing a friend for not refuelling while refuelling had duly occurred, now I think they billed me for a ticket that I never earned. 175 € should at least cover the cost of producing evidence of the existence of this fine. Nobody should be allowed to take my money without evidence of their claim to it.
When I hired a car at Lisbon airport using a prepaid voucher over the summer, I was given an Alfa Romeo and it car broke down after a week, with mechanical failure. They came to pick up faulty car and I had to travel all the way back to Lisbon from Obidos to pick up a replacement. I carried on my holiday and a week later returned my second car, full of diesel and it passed inspection. Imagine my shock when 6 weeks later I get a letter from Avis with a €1600 bill to be charged to my credit card for Accident repairs, Surcharges and extra mileage. This is nothing short of fraudulent behaviour and is a disgrace. I will not be paying and will seek legal advice. I will never be using Avis again. Anyone else had a similar experience with Avis?
This place is a joke. I reserved a vehicle on the 8th prepaid for the rental. Was supposed to pick up the vehicle on the 16th at 10 am. Got to the location only to find out they were closed for good. Contacted Avis customer service and told that location had closed on the 11th. Was given a huge run around and by 2 pm I had no choice but to cancel. I was told I would receive full refund only to receive an email stating I will be charged $150.
Reserved car for pick up. We had prepaid and called that morning to confirm our reservation. Upon our arrival car was not ready but we could go pick it up at an alternative location if we were interested. This was after they made us come back in an hour. They guaranteed the car would be at the alternative location when we got there. Why the car had to go to an alternative location first - I have no idea. This was in San Antonia so not a small city. Drove to the new location and as expected the car was not there but we were assured vehicle would be in in 15 minutes.
After a half an hour, the rep indicated the vehicle had not even left the prior drop off location AND the drop off location was totally different (and much further away) then both reps at both locations had indicated. Not reflected in the above is that the agents at both location continually misrepresented the circumstance and we caught them up in their misrepresentations. We had an 8 hour drive that day and did not arrive at our final destination till very late. We ended up cancelling our reservation and going to another party to rent a car. The agents were totally indifferent and rude. I will NEVER use Avis in the US again.
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50 miles into our extensive drive to San Jacinto, Ecuador from Guayaquil airport our car experienced major power issues. Due to this fact, our car completely broke down when we had arrived. It would not 'turn on' nor show any signs of 'turning over' when the key was in the ignition and in the On position. We then had to walk approximately 2 miles to our hotel on a less traveled dirt road with no chance of hailing a taxi or asking for assistance. We are seniors and both have serious back issues that prevented us from walking normally and caused us severe distress and much hardship during our vacation. We lost a full day while on our short overseas 4 day vacation. Not only did we miss a pertinent meeting, we 'lost' a golden opportunity to purchase our new home in Manta, Ecuador.
To anyone wishing to hire a car while abroad I would strongly advise you not to hire from Avis Car Hire. I came home to an unexpected bill of £180.00 which they took straight from my bank account without my knowledge. To add insult after I complained I noticed several other complaints all of the same nature. When asking the company to address the complaint all I got was more hassle and more attitude from customer services. I hired the car for my disabled foster son to get about on holiday and have been left out of pocket for insurance I never claimed on. Disgusted and disheartening to say the least. Stay clear of Avis when hiring your car.
I rented a diesel car at Avis London Heathrow. The documents clearly stated that the car was a diesel and it was verbally reconfirmed when I left the lot. Upon returning the car, I stopped at a gas station and asked them to fill the tank with diesel which they did. One month later, I saw on my credit card statement that I had been billed more than twice the agreed amount by Avis. When calling customer service, I was advised that had damaged the car with the wrong fuel. I sent the agreement, where it is clearly stated that the vehicle is a diesel, and with that the receipt from the petrol station where diesel was also noted. Many months have passed, and every time I call, I am being advised that this is still under review. I find this to be terrible service and do not recommend anyone to use AVIS as a result.
As far as the car is concerned, the car was a quality car that did not let us down. The ride to and from the airport was pleasant and uneventful. But after I had booked, via Priceline, I found out they had chosen Avis. I read the reviews, and read the same complaints over and over... and those complaints all mentioned getting charged after-the-fact for things that never should have been deducted.
In my case, we were charged for "toll roads" that we never took. We purposely avoided them, due to the exorbitant fees they would charge if you used one. One day, we even drove about 25 miles out of our way to avoid the toll road. Yet when I returned home, my credit card was dinged for $26.00 and change for "tolls roads" we never took. They have my 26 bucks, but they won't be my go-to rental place any longer (along with the other places they have acquired). Such a shame that they feel they must scam their customers instead of just leaving a good experience to maintain a loyal following. :(
During the month of May 2016, our insurance company (ABSA) rented an Avis car for us while our car was being repaired. The collection date was 03/05/2016 under the surname: ** and it was provided by the Somerset West branch. When I returned the car the following week, I was told that the spare wheel was flat. I was in a hurry and I said but I never even looked at the spare wheel. I never had a need to change a tyre during the few days that I used the silver Polo Vivo. The attendant said I must just write on the form that the spare was never checked which I duly did and we went off. Some time later, a charge of R1183.80 was taken off our credit card. I went back to the agency in Somerset West and they could or would not give me any information since their "system was down." They would not phone anyone or offered any assistance. They said that they would investigate and come back to me.
At that time I also spoke to the manager, Mr. Duane ** and he did not have any knowledge of the case but would investigate. I also contacted the insurance agent and they also enquired. We never got any response from Avis or from this agency. After a few weeks I went again to inquire and they claimed to have called which was not true. Then they said that someone else was supposed to call. Then Mr. ** knew more about the case and he said that the attendant showed him the care and the tools were loose in the car. He indicated the place where the car was standing and it was on the opposite side of where I had left the car. Mr. ** tool my details and later sent an email to say that it was insufficient information. The insurance broker sent more information then.
I received an email from Mr. ** with the following content: "Good day Mr. **, I have spoken to the Manager at the workshop. We have come to an agreement to credit the damage charges. There will be no charge to you for the damaged tyre. REF:**. Thank you for taking the time to bring this matter to our attention, it is greatly appreciated." I informed him that the amount was deducted already and when can we expect a refund. Immediately after I sent this, Mr ** sent another email as follows: " Good day Mr. **, Please ignore my previous emails. This was sent in error. I am still busy with your damage dispute and will get back to you in due time."
I was sent a tax invoice by Mr. ** in the name of Avis fleet for the amount of R779.65. It is unsigned and of no legal value whatsoever. I find this totally unacceptable. There are several things that indicate gross negligence and corruption: 1. How can an allegation like this be made when I know that there was absolutely no damage to the car. 2. How can the alleged damage be escalated from a flat tyre to a totally destroyed tyre? 3. How can a tyre cost that much? 4. How can the manager first know nothing about it and later affirm that he had been informed and saw the damage with his own eyes? 5. How can the car be standing in a completely different place when this claimed investigation was done? 6. How can I be promised to be informed of the damaged and nothing is done? 7. How can I be informed that there will be no charges and when I want the money back, it was changed again? 8. How can the amount change like that?
I find this very disturbing since there is a serious error and a total indifference on the part of the Somerset West branch or this is a matter of blatant corruption. I want to mention that I am writing this to Avis for the last time. I do not intend it to rest for much longer. It will go to social media and I will take legal action as I am 100% sure that I am in the right. Needless to say, I could never think of using your services again unless this is resolved satisfactorily. Some of the above is old already as I do not get any response from Avis. The bottom line is that they took the money, lied several times and the manager at the Strand is protected by Avis. This is perhaps a reflection of the state of corruption in South Africa but not acceptable.
The reason for this review is to warn others of the cunning and deceitful tactics that Avis uses to overcharge their customers. My husband and I booked a car online on the Avis website in July this year. The car was to be picked up at Malaga airport in Spain. The cost was 340.43 Euros for 6 days. We ended paying 791.28 Euros. It was after 10.00 pm and the person behind the Avis desk at the airport knows that at this time of night the customers are tired and in a hurry to get to their destination and here is how the scam works:
First the smiling girl tells us that they have not got the car that we have reserved. "But please do not worry. We will let you have a better car at no extra charge." We agree. She then produces a contract written very small in Spanish and tries to sell us an extra insurance for 100 Euros per day. This would have added 600 Euros to our original cost of 340.42 Euros. My husband told her that it was unreasonable and declined. She does not give up and speaking quite fast she tells my husband that in case of collision or theft he would have to pay a minimum of 1600 Euros. She points this out on the agreement but as my husband declines again, she circles the 1600 Euros excess and asks him to initial it as a disclaimer that he has been warned. She then asks him to initial all sorts of figures on the Spanish document telling him the things he would be liable for.
My husband puts his initials to these various figures in good faith. He asks her if he could have an English copy, which she provided and asks him again to initial in the same places. My husband initialed freely without fully understanding as we were keen to get on with our journey. She also seemed in a hurry to get rid of us. The last thing my husband said to her was: “What do we do about the fuel?” She replied with a big smile on her face: “Just fill the car up when you return it”. We understand now the reason for the big smile. She had just cheated us of 450.85 Euros contributing nicely to her commission. A few days after we got back home we realised that Avis had withdrawn 450.84 Euros from our credit card. We thought it was a mistake. It was! OUR mistake and their deceitful cleverness.
We then looked closely at the agreement and realised that we had been charged 363 Euros for an upgrade of the car from Group C to Group G which she said would be at no extra charge! And to add insult to injury the real cost of such an upgrade (we checked on their website) should have been about 50 Euros. She also sneaked in a charge of 51.55 Euros for something called Fuel upfront option – we did not know what that was, we checked on their website. This is an option for returning the car without refueling it. We never requested that option and she distinctly said to refuel the car before returning it, which we duly did.
We have tried through our credit card and through Avis customer services to get our money back but did not get anywhere. As a last attempt, I tried to plead with their customer service department asking them why we had been charged so much for the upgrade, when on their website there was only a difference of about 50 Euros. Guess what? We had agreed the figures and signed the contract so... They could not do anything. We just want to advise anybody dealing with Avis to be very vigilant, to be wary of any upgrade offered when you collect the car and to check thoroughly the contract document before you initial or sign anything, even if you are tired and in a hurry to go. Needless to say that we will never, never use Avis again.
I booked a compact car for our 10 days' trip but got a Mini Cooper at YXX Intl Airport in British Columbia, Canada. Just for people who haven't noticed the difference, a compact car can seat 5 passengers while a small car can only seat 4. So Mini Cooper obviously falls into small car category. Unfortunately the agent insisted that it is a compact car and we had to squeeze into it with our 8 pieces of bags (we drove to Seattle for a cruise trip).
The prices of renting a small car, a compact car and a mid-size car are about the same. I booked a compact car only because based on my thousands of car rental experience, there was never a problem of it. But this is way too much. We were extremely disappointed and frustrated as you can imagine four adults (including my elder parents) sitting in a two door Mini Cooper for long road trips. I'll never rent Avis car or rent through Priceline again. I just don't understand how people can take it so easy while they have obviously broken the business contract.
My experience with AVIS this summer has been terrible. We rented a car to travel for 15 days by the United States and when arrived at the office of Fisherman's Wharf San Francisco we were attended by two very unpleasant employee and we were told that there was no GPS around San Francisco and could not give us any solution (they suggested us to go to buy a GPS in a mall). After an absolutely nasty treatment AVIS Employees told us to ask for a car with GPS in the office next door, HERTZ, whose treatment was amiable and GPS was available for renting. Before canceling the reservation we asked AVIS if there was some kind of penalty as the entire amount of the vehicle was already paid by us and AVIS Employees confirmed us in a very bad way that AVIS will return the whole the amount we already have paid (€ 731).
They also did not want us to serve more as other customers had arrived to the office and despite the rude and unprofessional treatment we finally got a valid cancellation contract. What is our surprise that after more than two months, it is not only that AVIS did not return our money yet, the worse part is that AVIS now refusing to return it (remember that the office confirmed us the money will be return and we did not even see the car or take the keys) so we are clearly talking about a scam in the making. We have made several claims through both office AVIS customer and through our bank, but so far they have not succeeded. This week reclaim through my company since we booked through the corporate website. Any idea or advice will be welcome. Thank you.
We contracted a vehicle from Avis to be picked up at Fumicino Airport in Rome Italy, from July 14 to Aug 17 2016. When we arrived in Rome, car wasn't ready. The agent informed us that it would take 2 hrs before it would be ready, but he had another car available. Considering that we had traveled over 20 hrs, and we were extremely exhausted, we decided we'd take the car they offered. When we saw the car, it was dirty inside and out, and we noticed it had over 67,000 miles. After driving from Rome to Sicily, and all around Sicily for 3 weeks, my husband was unable to figure out how to use the water to clean windshield. He looked in glove compartment for a manual, but there no manual, so we asked a mechanic to help us.
Once the hood was opened, the mechanic discovered the engine was drenched in oil, and the dip stick was not secured in its proper place! Fatal injury could have occurred!! The car could have caught on fire, or we could've been stranded! Upon returning home we contacted Avis, and told them what had happened. They told us they were sorry, and they would reimburse us 50 euro. We feel 50 euro isn't sufficient, considering the neglect, danger and inconvenience imposed upon us!! Our next step is to contact a lawyer!! We will never rent another car from Avis!!
I was scammed. I delivered the car and the guy looked at the car and said "it's ok, you can leave, I can't print a receipt because my machine isn't working". A few days later my credit card was charged. I purposely rented a car from a recognized American brand to avoid such things and I am very disappointed.
No Preferred Service. Arrived to find no name onboard and a line of about 60 people. The non-preferred line was over 100.
I rented a mid-size SUV from AVIS for a trip to Colorado and Wyoming from Aug. 25 to Sept. 3, 2016, paying $691.85 through an online transaction. Upon arrival in Denver, the Avis sales attendant offered an upgrade to a standard size SUV telling me he had a coupon available that would provide the upgrade for $120 (for the 10-day rental), and if I returned the vehicle on time, I'd get an additional $40 off the coupon offer.
When I returned the vehicle on Sept. 3, I was given a bill for $251.67. I questioned the total and was told that was the charge based on a $20 per day rate. The vehicle check-in attendant could not comment on any coupon offer. I had to board a plane and chose to follow up after returning home. I called the Avis Denver office on Sept. 6, and a customer service rep told me the coupon discount I was given was $5 off a $25 per day upgrade for a standard-size SUV.
I asked to speak to a customer service manager and was told a manager would call me back. I was not called back on Sept. 6 and a call back to the Denver office today only resulted in a ringing phone, unanswered Sept. 7. I then sent an email explaining the whole situation to the Avis on-line customer service web contact portal. The reply received Sept. 12 offered this generic response: "Unfortunately with the information provided and the signed contract we are unable to make any adjustments."
I am not disputing that I have to pay for the upgrade. I am disputing the $200 charge (plus taxes and fees) when I was told it would be $120, with an additional $40 discount if I returned the vehicle on time, which I did. Be wary of upgrade offers made at the counter by Avis staff when picking up your car. I'd recommend you use another rental car company.
Hired a car from Avis office in Schonefeld, Germany. Ridiculous clerk attitude, they charged me 450 euros for a "right wing mirror casing scratch", a little scratch that the Avis clerks knew was there before I took the car and I'm saying this because the man who "checked" the car went straight to the mirror telling "Oh there's a scratch here" not even looking the car for 2 seconds. I am sure that other Avis customers have similar experiences. If you want to have a pleasant and peaceful trip DON'T EVER EVER RENT A CAR FROM THIS JOKE OF A COMPANY!
Picked up a car from Luton airport with Avis Preferred. All good, very friendly so can't fault the staff there (on pick up). Pointed out that the tank was 7/8ths full so the checkout guy adjusted it on his sheet. Returned the car out of hours with 7/8ths of a tank. A few days later got told I was charged £15 for topping up the tank. Fine - a mistake on their part so I emailed support and got no reply. Tried again with no reply. Phoned and got passed around endlessly. So in short, I didn't get the £15 back. It's not the amount that annoys me, it's the principle and the AWFUL customer service. So well done Avis. By not refunding or even answering me you just saved £15 but lost a recurring customer. My advice to others about using Avis? Simply don't.
We rented a car in Belgrade airport through Cartrawler (Arguscarhire.com) and the actual provider was Avis. We ordered a Fiat 500L and for no reason at first we were given a Renault Logan, but we realized that only when we approached the car. We complained about that and the guy at the desk agreed to change the car, but said we needed to sign a new contract for this other car. We did so and happily left the airport. However, when we returned the car after a two weeks rental we were charged approximately EUR 780 and since then we struggled to figure out why. Apparently, our contract included full insurance – although we explicitly said we were happy with the franchise, did not want full insurance and the initial contract did not provide for it. Our mistake was that we did not check for the changes and signed the papers, but de facto we were cheated by the person at the desk who added services we did not request.
We had booked with Avis to rent a largish car (to fit a bike in) at Denver airport last weekend and arrived at the office about 7 pm to find a very long queue of very unhappy people. It gradually became clear that many had been waiting - standing - for over 2 hours. There were only 3 desks open and each was taking a very long time. After we'd waited for an hour or so, a guy came in and half-heartedly apologized and mentioned 10 zip cars on offer without much explanation, and said he'd been trying all day to get more staff.
Still we queued and about 9.30 pm got to the desk. Eventually we were allocated a car and went out to the car park to find an empty space (and not many cars left by this time). Back in for another try, but the same thing happened again. Third time after another long wait, we were promised a car straight from the car wash. Three hours in all - this after a 9 hour flight and for us it was 5 am! Staff were also being quite unprofessional about each other.
We didn't get the car we ordered but it is fine - however there is no manual and we don't even have a clue if it takes petrol or diesel. Avis - you need to get your act together or you will have no customers. Customers don't seem to be your priority. Some seating and tickets would be good, as well as free coffee, but you need to get the waiting time down - we had all pre-booked so you knew we were coming.
We rented a car from Avis Spain at the Figueres Train Station Location, Spain. The agreed to price was 219.85 euro for a 4 day rental. We rented the car at 11:38 and asked the lady at the counter when we needed to return the car. She said anytime on the 4th day of our rental. We returned the car the fourth day at 16:34 or 4:34 PM. When we received our credit card statement, we were billed an extra 240 euro. They tricked us into returning the car late so they could charge us 240 euro for a late return charge. Note this late charge is more than the entire 4 day rental. Avis uses trickery and deception to charge exorbitant late return fees. My advice is not to use Avis car rental, even though they are a major brand, they are unethical and not the reputable company their brand recognition conveys. Buyer beware.
I've always used Avis rental cars. I'm very satisfied with the great customer service I've gotten in the past, and that's why I continue to rent cars from Avis. Unfortunately my last experience was THE WORST!! On the day before I was supposed to pick up the car at about 12:15 am, I called to confirm my reservation. The agent told me I DIDN'T have a reservation. He asked for the pickup location. I told him it was on west poplar ave, Collierville TN. The agent told me no Avis was located at this location. I got off the phone very upset.
Called back and spoke to another agent and she was able to find my reservation with no problem. I was running late to pick up the car rental. My reservation was to pick up at 8:00 am. I arrived at 8:40 am. The vehicle WASN'T ready!! I was told the vehicle needed a oil change. The vehicle also had to be driven from the airport which is about 30min from the location where I was picking up the vehicle. I ask the agent want can he do for this inconvenience? He said "Nothing he can do." I asked for a manager or supervisor. I was told no supervisor was there.
He was on vacation. I asked for a number to call and file a complaint. I was given the registrations phone number (wrong number to file complaint). I looked online to find the information to file a complaint. While waiting I called customer service about 9:10 am from my phone number. I couldn't understand the agent due to a language barrier. I ask agent for her name twice. She answered and I didn't understand her. Asked her for her name and she said "Not able to hear customer". Then she hung up!! She heard me because she repeated her name twice.
The driver finally arrived at about 9:30 am. Went to inspect vehicle and the exterior was very dirty. The interior was dirty. Bugs on dashboard. Popcorn was on the floor and the rear seats. The agent offered to clean van. I told him no because I was already running late. I went home and cleaned the windows and mirrors, and I also removed the bugs that was on the dashboard. Later that day found that the rear seat smelled like URINE!! I made several attempts to give Avis the opportunity to make it right. I returned the car 20 min. Late and I was charged a late fee. Even though Avis was 1 hour and 30 late delivering the car to me. I was told I could get a $20 certificate to use towards another rental. I will NEVER, NEVER, EVER do business with Avis. I went to Avis located at 2028 West Poplar Ave, Memphis TN.
Simply put. I returned the car with 3/4 gas and when returning the car they charged me for a full tank of gas which cost me $155 dollars (9.89 per gallon). I called and they said it was returned empty. Crooks.
Hired a car from Avis thinking as a brand name in the car hire industry that their priority would be the customer and to ensure their safety. "Wrong". Jubail Avis KSA do not consider the customer at all, they supplied me with an MG that was dirty and faulty. I picked the MG up and the following day I contacted the office to advise that the car was not running right, nothing was done to rectify the running problem. I then had to call the office a second time as the electric window returned to the open position and would not close, I had to drive over 20 kilometers with the window down in 50 degree C heat.
Avis sent a rep with a replacement car. Once again I called the office and advise that the replacement car had a wheel bearing problem and that the bearing was on its way out, it was very noisy when the speed increased. I had to call the office once again the following day and the rep (Akram) said can I return the car to change. I called at the office only to be given 1 more choice of car that had a damaged radio that was stuck on one channel. It was also loose in the radio holder so that it bounced around while driving. I had no alternative but to cancel the hire and use an alternative car hire company. Akram would not refund the cost of the full tank of fuel that I had put in the fuel tank for my week commute. (Not only do they supply cars that are not valeted before use - they also supply cars without any fuel...)
They switched the car. The car they were trying to give us is absolutely filthy. They tried three different terrible cars and we had to take the one that was the least terrible. The one we had rented is sitting out in the lot but they would not give it to us.
I went online to reserve a rental car from LAX to my final destination where I would drop it off. The final charge they quoted and charged my credit card was $83.10. When I get to LAX I have to go to the counter to get my car and gave the agent my contract. The agent talked me into an upgrade which was fine, it was $15.00 for one 24 hour period. But then they charged, my credit card twice. Apparently the amount they charged me the first time didn't account for the LDW and the roadside service I accepted since I was driving out of Los Angeles. Then I also signed up for prepaid gas. The verbiage on the website and what the agent explained to me at the counter was that they would only charge me for the number of gallons needed to fill the car at the local cost. That would have been $10.00 for approximately 3 gallons of gas which was the most the car would have needed to bring the tank to full.
What they really do is charge you for a whole tank of gas regardless of what is needed to bring the tank to full. They don't tell you that you need to save receipts to account for the amount of gas you pay for. So bottom line have your attorney read the contract because they will take you at every opportunity. This is the worst I have ever been taken by what I once considered to be a good honest company. I will never rent from Avis again.
My bank offered me Avis points. I decided to spent for my holidays in Scotland with my three daughters. It was the first time I rent a car with Avis, as I usually use take the rental offers that come with the air plane company, e.g. Air France, British Airways and sometimes RyanAir. Because my daughters came with me, I explicitly asked on the phone, a simple family car, type mini MPV (car group "D"), and I obtained confirmation I will have one. I also asked for a manual gearbox.
I prefer a comfortable car for long distance, rather than sports or fancy cars, especially when travelling with children. The other option I believe is important is GPS, as it helps to focus on the road when visiting an unknown place, and remove one possible stress source. Unfortunately, I found their offer overpriced compared to the competitors, and I decided to use my phone instead. It finally worked well enough for my needs.
When I arrived in Glasgow, the type of car I ordered was not available, and the office clerk decided to rent me another type of car, which was more an estate car with an automatic gearbox, despite my concerns and the low interest I expressed in this type of car. I expressed my concerns to the staff in the parking as well, and they told me I was "lucky" to have this type of car, and I should be happy.
I found the car - a ford Mondeo automatic - extremely modern for me, and it took me some time to even understand how to start it. The local employee on the parking was not helpful at all. Each response I could obtain from him was "I don't know", and he finally said he did not understand English very well. I drove without any problem for a few miles, until the front left tire suddenly gone flat after driving behind a truck that lost some nails. I had to continue to drive until finding a safe area to stop, which was a bus stop, a few yards later.
Calling the support line took about one hour, and no tire replacement specialist was available. I finished by calling the agency in Glasgow directly, and the AA came to change the tyre with the spare one I already took out. The speed limit with the spare one was not an option to pursue my journey to North Scotland, so I came back to the agency in Glasgow.
I finally obtained a smaller vehicle from a very professional and understanding office clerk, who was clever enough to comprehend the situation very quickly. I finally left the place with the new car, the type of car I wanted initially, although automatic. This car has been perfect for the four days of holidays, and I had no problem at all with it.
However, the agency in Glasgow charged me with a significant amount of money that was not planned in my budget, just because the initial car was exchanged, as the insurance taken with them covered the tire replacement only. After talking with an couple at the time I rent my car, I had the feeling that it was common for this agency to give their customers different car they asked for, in order to charge them.
I rented a car from the airport of Munich for €505. When I returned to my country they charged me €935 without providing any reasons for this act. This will be the first and the last time to deal with such company. I don't know what shall I do to get my money back.
Hello. Do not trust this outfit, I was given an estimate for 1 week car hire which was 289.76 Euro for 7 days hire. Car was not as agreed, it was a cheaper model. Also they have now charged my account with 569.36 Euro double the estimate value. They ignore emails to customer services and ignore emails to any other customer service department. Abysmal service. Suggest using Hertz who operate an excellent service. They take advantage of overseas people except my address in overseas but English. Small claims court will be my next step.
Lauren FixAutomotive Contributing Editor
Lauren Fix is an automotive expert who earned the title of The Car Coach, and is recognized throughout all forms of media as a woman with in-depth knowledge on vehicles, technology, automotive finance, repair and trends. Founder of Automotive Aspects, Inc., her understanding of automobiles has made her the “go to” person on TV, radio, print and the internet. She writes a column for multiple outlets including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on all the major news and morning shows discussing the latest updates on cars that will help drivers of all ages learn to about cars and make smart decisions.
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Avis was the first car rental company to offer airport locations for traveling convenience. It is one of the world's largest rental car companies with more than 5,450 locations worldwide.
- Find the right rental: Using the Avis Car Guide on its website, customers can find the vehicles with the right combination of space, fuel efficiency and features for their trip.
- Business-class travel: Avis offers its Signature Series to business travelers who need to make a good impression. These vehicles are luxury models from brands like Lincoln, BMW and Mercedes.
- Tiered loyalty program: Any customer can join the first tier of the Avis Preferred loyalty program, but higher tiers come with more benefits. For example, Avis Preferred Plus members get between 25 and 50 percent more rewards points on every rental.
- Airline loyalty program: Avis partners with airline rewards programs to offer miles or points for every rental.
- Business programs: Avis has a complete line of business products, ranging from discount offers to small and medium-sized businesses to production planning for those in the entertainment industry.
- Travel partners: Avis works with a variety of hotels and airlines to let you earn rewards points for travel, including top-name hotels like Hilton, The Venetian and the MGM Grand.
- Discounts: Partner organizations get discounts like AARP members can enjoy savings of up to 30 percent off Avis base rates.
- Best for Those who like a variety of options, vacationers, business travelers, event planners, temporary workers, those with cars in repair and those who want a wide selection of vehicles.
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Avis Company Profile
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- 6 Sylvan Way
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- United States