Avis Reviews

We rented a car from Avis online for a trip to Cancun, Mexico in March 2025. The quoted price for the car, and what we signed up for, was $290.00 Canadian. It turned out that we were charged $980.00 Canadian. This was not for extra mileage, there was nothing else we signed up for. We disputed this with Avis and with the credit card company to no avail. We will never ever rent from Avis again. They are fraudulent and essentially this is criminal what they are doing. Do not rent from Avis. Their advertising is completely false.

I have used Avis in the past and were generally satisfied with the service. This time on March 6th 2025, I reserved a large SUV which ended up being a Ford Explorer which was quite nice, BUT I noticed there was a crack in the windshield at the lower driver's corner so I showed the attendant that crack. It seemed to be about 8 inches or so long and I was concerned that this was not recorded and might cause me to be charged when I had nothing to do with it. The attendant took a photo and encouraged me to do the same which I did. My phone camera recorded the date/time so I could have proof. Sure enough about a month later, I received a note in the postal mail that I'm being charged over $600 for this crack.

We rented a Avis, car at the West Palm airport. The car just been washed when we did a walk around. We did not notice damage to the right rear wheel. We drove it to our house and parked it in the garage. When we woke up the next day to use it, there was oil under the right axle at which time we noticed damage to the right rear wheel and oil coming from the axle. We called it in and had it picked up. And just received a bill for over $1000 for the repair. Words of advice, DON’T USE AVIS, take pictures of all sides of the vehicle and a video before you remove the car from the lot and make sure you carry the insurance to prevent this from happening to you. They refuse to hear any explanation or negotiate and their review of their vehicles when they returned is very lacking.

Our plates are expired. We’ve been pulled over multiple times by New York State police!! Customer service only solution was to return to the rental location (900 miles away) and request a new vehicle. Vehicle was not cleaned before we took possession of it. Even found a wallet from previous renter. No pre-inspection was done to document any scratches and dents (it’s covered). And it's not even the vehicle class I reserved. I needed a SUV that seats 6 AND can hold 4 suitcases. This one I was given does not. My son is in the 3rd row with multiple suitcases.

Terrible experience renting a car abroad. My rental was keyed (no fault of my own) and I was charged $650 for a one day rental. There was NO communication from AVIS about the fee just the charge. I WILL NEVER rent a car from AVIS again.

I would highly recommend renting from another company. The staff here are rude and disrespectful. They charged my card additional fees. They charged me a $125 cleaning fee because there was a small amount of sand in the floorboard on the driver's side. When I called to ask about the charge, the agent was rude and condescending to the point she resorted to name-calling and hung up on me. I would give them no stars if it were an available option.

I will make sure to never use Avis again, and make sure to let all of my colleagues know how I was given a dirty vehicle with a flat tire that I had to have plugged with my own money. That I had to clean vomit from the back of the vehicle and had to spend over $100.00 in air fresheners and cleaners just to transport my grandchildren from the airport. More than likely if you had cleaned the vehicle before you rented it me there would have been no charge to me for cleaning the vehicle. You charged me for excessive dirt and PET HAIR. We never had a pet in the vehicle. Completely disgusted with the Atlanta AVIS. And of course, when you drop off your vehicle there is no one even there to inspect it.

They gave away my car and I was in communication with them hours before my reservation time - they did not take my calls then and were very rude in person in ST Croix. It cost me $100 to go 10 miles from airport to villa and back since I had to wait an extra day to get my car. Further, it cost me more money for less days. I won't use Avis again.

I reserved Avis's car for 5 days at $254.78 because my vehicle was unavailable. I used the Avis for 3 days, which I am supposed to pay for 3-day rental only. Avis charged me $242.91 for 3 days. When I called customer services, the agent told me that there was nothing they could do. I was treated unfairly because they would just charge me based on what they felt and disobey the initial rate agreement.

Phoenix airport rental: There was a 2 hour wait in line to get my reserved vehicle, only to be told that they didn’t have it but if we wanted to wait another hour or so it might come in, but no guarantees. Let me repeat, 2 hours in line. There were several agents there and also three staff members just observing. So of course we took what they said was available and after another 40 minute wait to get that car, we discovered that Avis does not give you what they quote you, they give you the first available vehicle in your rental category. This is very misleading. No instructions were given to us, such as safety, trunk access or highway tolls.