Avis Reviews

I am writing to formally complain about the cancellation of my prepaid car rental reservation less than 24 hours before my scheduled pickup. I was contacted by the local branch and informed that they did not have a vehicle available for my reservation. When I spoke directly with the site manager, she stated, “I don’t have any cars available for you, love.” I found this response extremely unprofessional and inappropriate, particularly in a customer service interaction. The use of “love” when communicating with a customer in this situation was unnecessarily familiar and did not reflect the level of professionalism I expect from a company representative.

Do you like being overcharged? Do you think being charged a full day's rental cost because you returned their FILTHY-FROM-THE-START car 23 minutes late? Do you like surly personnel who act as if they don't care whether you rent from Avis or not? When you ask "where is my car" do you like being told "step outside and hit the panic button on your fob, then look for the blinking lights and sound of a horn beeping"? Do you like being told, "Don't show up until 4:30pm because your car won't be here at 3pm like we promised"? Do you like renting a car that doesn't look like it's been cleaned since 6 rentals ago? If so, you're going to love Avis at Crabtree! They reminded me why I haven't rented from Avis in almost 2 decades and why I will NEVER RENT FROM AVIS AGAIN!!

I'm a President Club Circle member and would never recommend Avis. If you ever need customer service help, good luck. It's about as helpful as working with a 2nd grader. They farm it out and the rep will talk to you for 30 minutes without getting you any closer to a solution. They can't look up your info, they take 20 minutes to review a rental you completed an hour earlier, they keep repeating stuff that is completely irrelevant. They basically are so unhelpful you hang up because you simply can't stand listening to their lack of intelligence. The most recent rental I paid in advance because they state it will be more expensive otherwise. When the rental was done, it was 110 dollars cheaper than what I paid. I didn't change a single thing. I followed the timing and location exactly. Guess what, they pocket the 110 dollars.

I had a reservation for an intermediate car at the Avis location on 2205 Dixie Highway in Waterford Michigan. When I arrived, I was told that no cars were available except a large Toyota pickup truck. I explained that I could not safely drive such a large vehicle and asked whether they could help me find a smaller car at another location. The staff told me that the Flint Airport location might have cars available. When I asked if they could transfer my reservation, they began yelling at me and said they could not contact the Flint rental office. They were very rude and called me racial slurs because I was not born in the United States.

We had an EXCELLENT experience at Avis. Jennifer was very professional and personable. She got us into our car in a short amount of time with no hassles. We appreciate her very much and will definitely use Avis again when we return to Williston, North Dakota.

We prepaid for a vehicle. Our flight was delayed 3-1/2 hours, we notified Avis of our flight information prior to leaving. When we arrived at 12:30p in the afternoon our car had been given away. We were given a crappy minivan with a failing FOB and terrible tire pressure. As a customer who rents once a month, I was disappointed with the help I received. I will try the competition.

If I could give this company zero stars I would do so... Former Avis loyal customer here, and I will make it my mission to remove Avis from all of our corporate rental programs. This is the second time Avis has charged me with imaginary damages (4th time for my company) after we travel to Italy for work. The first time was $1500 - thankfully had before and after pics and was successfully disputed. I refused to rent from them for a year after that. This last time... Fool me twice... was enticed by a lower corporate rate. Now I get charged $200 for tire damage that did NOT happen and a $100 fuel surcharge for a car I filled up that morning before returning! We are AGAIN disputing the charge, I have before/after pictures, and will NEVER rent from Avis again. Their customer service is a group of the most incompetent people. NEVER rent from AVIS. Not worth your time....

First time customer. I rented a GMC Yukon with 12,000 miles on odometer. On a road trip to Yellowstone, the engine stalled and wouldn't start. We were in the mountains without internet and couldn't get roadside assistance. I had to use Yellowstone tow service and paid $900 out of pocket. 7 weeks later I'm still unable to get reimbursed. Several phone calls and email, only to be told by customer service to resend email of receipts. Very bad service. I'm never renting from Avis again.

I reserved an SUV and received a hatchback car. Additionally, I reserved my vehicle for the same dates and times that I picked it up and dropped it off at and they charged me an extra day even though I dropped it off 30 minutes before my reserved drop-off time. Avis just lost a long-term customer over a $130 charge and awful experience. Hope the $130 is worth losing a long-term customer.

HORRIBLE EXPERIENCE! WILL NEVER EVER GO BACK! Store location 7451 North Beach Street, Suite 168, Fort Worth Texas. I had a reservation (**) through my work account (Lockheed Martin) on July 17th 2026 for 9:00am. I was leaving to go out of town at 10:00 for an important work trip. I was renting a SUV due to my car being in the shop. I arrived at the store location 30 mins early. When I got to the location, first bad sign was one woman working the front counter by herself and the waiting room had a ton of people in there.

We usually use Enterprise but this time we decided to go with Avis Car Rental. “BIG MISTAKE!!!! May 16 2026 on the way to Orlando FL. We were 2 hrs from our destination and we got a flat tire, turned out Avis gave us a mini van that had Three completely bald tires, of one it completely went flat. It was late Saturday afternoon, impossible reach the customer service, the roadside assistance was useless. We were stuck there for 6hour with 2 year old toddler in over 90° of weather. Finally my son and his wife had called a Uber and drove to nearby airport. Fortunately they did have another van for us. So me and my granddaughter went there with another uber and my husband stay behind for a tow truck.

My family and I recently rented a van for a family trip. Upon picking the van at Avis from the Boise air port I checked the vehicles onboard information center and noticed the left rear tire was slightly lower then the right side but still in a safe psi range. Towards the middle of our trip I noticed the psi of the left rear tire had gone down considerably. I pulled over at a gas station and found a nail in the side wall of the tire. The result is the vehicle was not given an adequate safety inspection prior to renting out the vehicle.

I rented from Avis in March 2026, didn’t get the vehicle I reserved, but was generally satisfied with results. Reserved another rental in July 2026 at Douglas Airport in Charlotte, NC. What a dismal experienced. I had renewed my driver's license in Wa. State 3 days before rental, I checked with Avis to make sure they would except my renewed temp license, their website clearly states they will accept valid temp license. I arrive in Charlotte at midnight, July 7 2026. Avis is the only open rental agency at that hour in that location. I present my rental documents, along with my old license, and new temp license. They Avis representative would not rent me the vehicle in my temp License, that has a barcode which they could scan to determine authenticity, which they refused to even try.

I booked a car with Avis. I drove an hour and a half to pick it up was there were none available in my area. I walk up to the counter 30 minutes ahead of schedule and was told they had no cars. I was incredulous. I asked why I wasn't notified. They said that they called everyone. I said you didn't call me and showed them my call history. Then, they called up my reservation and said "Oh wait. We couldn't call you because we didn't have your phone number." I said that was impossible and showed them the screenshot I took of my reservation which clearly showed my phone number. Honestly, I don't even remember what their next excuse was. I had to drive back home 1.5 hours and cancelled the appointments I had made for me to attend while on my trip.

Absolute train wreck. My rental experience started with a car that had marijuana in it. Once I discovered it, I returned the vehicle and swapped it for another — no explanation, no apology. Two days later, my flight was canceled, so I had to amend my reservation to one-way and extend it by 12 hours. The rep I spoke with quoted a $130 difference, and I was on my way. When I returned the rental, Avis denied having any record of my amended reservation — despite my having email proof. They then charged me an unexplained additional $500. After days of back-and-forth, I was finally told it was a mileage fee, even though the rep never mentioned this and it wasn’t on my rental agreement. Avis didn’t care, and staff were rude throughout the entire process. I’ve used Avis for years, both for military and personal travel. I will not be using them again, and I’ll be sharing this experience with everyone I can.

I booked a 12‑passenger van over a month in advance for a one‑way trip for my family cruise. I received a confirmation email, and everything appeared set. Two days before pickup, I got a missed call from Avis with no voicemail. I immediately called back, spoke with a representative, and confirmed my reservation. The representative told me the vehicle was ready. Twenty‑four hours before pickup, I received an email to pre‑check in, which I completed. On the morning of pickup, I received another email confirming the van was ready. I even called Avis two hours before my scheduled pickup time, and again the representative told me the van was ready. When I arrived, the employee at the counter told me they had no vans available.

I had a 6 am rental reservation with Budget. Upon arriving at rental car facility at BWI airport, the Budget counter was closed and sign said to go to Avis. There were only two agents and the line was already long. It took me over an hour just to get a car. I had already prechecked in but in vain. The agents were taking forever just to issue a car for people with pre-made reservations. Budget and Avis take turns to use only few employees to save money and you end up waiting over an hour just to get a car that you have made reservations and checked in already. This should be quick in and out.

I am a 53 yr old grandmother who works 2 jobs, I saved enough money to fly to Punta Gorda Florida for my grandson's 4th birthday. When we arrived my boyfriend offered to pay for the rental car, the customer service rep stated no problem and added him. Today we only received $200 of the $250 deposit, upon calling (after several attempts to real person) I was told first that we had upgraded the vehicle, nope, then it was because we added a driver.... I was NEVER TOLD OF ANY ADDITIONAL FEES!. My boyfriend is deaf and doesn't like to drive all that much, I told them at the counter as well. They refused to refund the $50 and offered a coupon?? NOPE. WHY WOULD I EVER USE THEM AGAIN! Shame on the corporate greed and stealing from the hardworking people.

I usually love AVIS, they are quick and easy to use however, their customer service most recently was awful. I had a rental car for almost a month, which would result in member points. AVIS customer service refused to award the points, claiming that simply providing the member reward number at the time of rental was not sufficient, the customer needed to “opt in” to earn the points. I would recommend a rental car company that is customer service oriented with an app that is more user friendly.

Overcharged, by over $150. Don't trust their automated customer service. Speak to a real person, for any issues as they arise. Their after-the-fact customer service is the worst!

I was recently on vacation in Tampa, Florida (May 26 - June 8th). I rented a vehicle from Avis in Newport News, Virginia for 2 weeks. The cost of the rental was $865. Unfortunately, I had an accident on May 31st, not vehicle related, that prevented me from safely operating a vehicle. I contacted Avis customer to determine if I can drop the vehicle off early at Tampa International Airport. I was informed I would not be liable for the unused week, however, the fee maybe higher due initial rates quoted were based on weekly rental. I agreed, dropped the vehicle off at the Airport with the Avis attendant on June 1st. While getting out of the vehicle, I asked the attendant where was the closest wheel chair and the location for the area to call an Uber. The attendant stated the wheelchair was inside the airport and I would have a long way to go to get to the Uber pick up zone. On crutches, I got out of the vehicle.

Worst experience ever. If I could leave a 0, I would. Booked our car three months in advance as was going to our son's destination wedding he and his wife planned which was five hours from the airport we were flying into. Me and several family members were riding togethor in the car booked from Avis, or so we thought. I called Avis to make sure that they had our correct flight info just to be told my reservation had been cancelled (they had not sent an email or called, this was four hours after they said they knew of the cancellation.) Still down not get the email until after our customer service agent Eduardo was rude and continued to tell us about how the person that kept the car paid more than us so they took priority. And then had the nerve to offer us a car that was four times the price we had originally paid. Will never use Avis again.

Rented a car from the New Kensington, PA location. The cruise control didn't work and I only realized it 3 hours into the trip. It was then after hours and I didn't think Avis would be open. When I got back I called to complain and got Jay the manager. He called me a liar and said the car worked fine. I told him I took a picture of the dash that said cruise control not in service. He refused to even look at it and continued to call me a liar. He yelled over top of me and wouldn't let me even finish my sentence and even screamed at me on the phone until I hung up. He should not have that job. What a psycho. Don't rent here. They obviously don't value their customers. At least "Jay" doesn't.

Felicia at PBIA was very helpful as well as helping me with my luggage.

Our flight was delayed and usually they were open past midnight as I have been using them for years. Was told they left early when we got to the Cleveland Car Rental Center. They did not have cars ready for those with reservations. Had to get a car from another rental company at a higher rate than I had with Avis. Called Avis customer service and they said that they would cover the difference I paid. I sent them all the information and then they said since I got it through American website that American would be responsible for any refunds. Feel that a voucher or refund for the difference would be appropriate. Will try not to use Avis in the future and use National which has better service at CLE and are open till 2am.

I have been a loyal Avis customer for years and have never experienced anything like what happened today. Today was one of the most important and difficult days of my life—my mother's funeral service. Because I believe in confirming details and avoiding surprises, I called ahead to verify that I could use my debit card and to ensure there would be no issues with my reservation. I was reassured that everything was in order and that I would simply need to pay the required payment and deposit at pickup.

Just our car away one time and almost ruined a family holiday so yeah 1 star.

DO NOT TRUST AVIS. After upgrading Economy (380.00) to SUV (549.00) they gave me a, what I thought was a decent car in a dark garage in San Juan Airport. The outside of the car was free of dents and the inside smelled as if they just added some scent. Thought nothing of it. After reaching my destination, I locked the car for the night. The next morning I opened the car and was hit with what could only be described as rotten seawater. I removed the rugs and checked the entire inside. Sand and cracker pieces were everywhere. I vacuumed and sprayed Febreze to no avail. When I called them to complain they said they would credit me one day (26.00). Then they added $ 26.00 for the (1) one gallon of gas the car was missing. DO NOT RENT FROM THESE DISGUSTING PEOPLE OR THEIR SUBSIDIARIES.

I am writing this review as a warning to other travelers, especially those arriving late at night, traveling alone, or relying on a rental vehicle to reach their destination safely. I was an Avis customer and member prior to this incident and had trusted the company for my travel needs. Unfortunately, this experience completely destroyed that trust.

Discrimination problems. Awful service. The worst customer service renting a car. Staff is garbage. Needs training. Had reservation.about a few weeks prior. Have my whole family on floor, small ones 2yrs and 6 years old. Employees boasting about not having enough cars here. Serving preferred Avis members first. For us regular customers line has not moved for a few hours. It's 12:33 at night.

Renter beware, I rented at San Juan PR airport. The vehicle was in extreme state of disrepair. It was nasty dirty inside. Upon return, I asked for a manager who never showed up. Got a reduce rate for a day and was given the customer service number. I called and spoke with a representative who stated to me that I would be getting full refund which was not the case. On the second call, I was told that could not be possible. After checking Avis review I realized I made a great mistake. My loss, their gain. I will never rent from such mediocre car rental company. I now have to suffer the loss and the PTSD from such a stupid decision.

I was charged a smoking charged of $450 on the credit card after I returned the car. I did not smoke in the car. EVER!! When I called to dispute the charge I was told the time the smoke was detected. I was still in bed at that time. No one is permitted to smoke in my own car. EVER! And there was no one in the car but me!

I rented a car in Savannah, GA to be returned in Charlotte. I paid $156.00 for one day because my flight was grounded. I was told I would have the car for 24 hours, to be returned at 7:30 pm. I received a call at 1:40 pm saying the car had to be returned by 2:00 pm because the rental store closed at that time. This was not what I was promised when I rented the car. Customer service was unwilling to compensate for the mistake their agent made, resulting in my cancelation of afternoon plans, and returning the car 5 1/2 hours early. I am a very unhappy customer. As a result, I would not recommend Avis Car Rental.

It was a terrible experience from start to finish. The personnel did not go over the entire contract. They did not have the car that asked for ready. They kept my deposit and they took out more money than was authorized for.

I recently rented from Avis at the Greenville-Spartanburg Airport location and was disappointed with the overall experience. The customer service did not meet the level of professionalism I expected, and there were issues with communication and the condition/readiness of the vehicle provided. The counter agent customer service was horrible.

SCAM ARTIST! Lied and overcharged! Would not fix the bill! Never again!

It started out with no issue. Reserved my vehicle three weeks in advance, pre-paid (which Ithought was good) but NO. It's not good to pre-pay. The day of pick up my car was not ready due to someone of importance was using it so it would arrive late (by 40 min). My trip ended early so before returning the vehicle I call Avis customer service to modify my contract, they would if it needed extension but to shorten the time I was told I didn't need to do that for when I turned car in it would adjust the payment at that time. Oh, it sure did with over $300.00 unused monies that is not refundable. So beware. AVIS will rob you blind. DO NOT PREPAY.

We rented a vehicle for one day to drive to Disney Springs. The brakes were awful. Two months after the rental, a charge showed up on my credit card for $107. When I inquired, they told me the windshield wipers were missing. We never even used them or turned them on. Make sure if you rent for them, you do so. I’ll be disputing this charge.

My issue is national. I have for years rented from Avis through my company, then put the reservation number in the App. It might change the rate by $2-3, no big deal. But since the beginning of this year, the App more than doubles the rate. First it adds insurance- which my profile clearly states I decline, then it raises the fees. (A recent rental went from $149.56 to $439.15 by using the App.) If I'm unable to use the App, I'm unable to use my preferred status and get credit for the rental. I have spoken to over 10 people in their so-called customer service and have gotten 10 or more different answers. Finally I wrote the CEO and enclosed documents. Today I received a voice mail from the "Avis Executive Response."

The battery in the car we rented died the day we were to depart for the second leg of our vacation. We called Avis Emergency Roadside Service, expecting service like AAA provides. Ha! That didn’t happen. The Avis ERS contractor did not carry batteries and told us not to turn off the car after he started it, and to go back to the airport to exchange the vehicle. It took us over 7 hours, much of which we spent in a hotel lobby, since we had checked out, waiting for the Avis ERS driver to show up. To its credit, Avis reimbursed us for the entire cost of the car rental plus $200. That was nice. But two days after we returned from our vacation, Avis had the gall to send us a bill for emergency road service! At the beginning of the rental period, Avis also initially charged us for an upgrade when it did not have available the category of car that we had reserved. That was an unwelcome first for us.