Avis Reviews

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Overall Rating1.5 out of 5
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Avis Reviews

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Page 1 Reviews 0 - 10
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Customer ServicePunctuality & SpeedStaff

Reviewed Oct. 1, 2023

Paid in advance on website for 3 week rental. My car was being repaired and they finished the repairs sooner. When I returned the car to Avis early they said I would not get a refund because I paid upfront! When I called to dispute the Avis rep said nothing they could do. Why offer upfront payment to expedite process then penalize customer for early return?

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Customer ServicePunctuality & SpeedReliability

Reviewed Oct. 1, 2023

You can't expect a car from the Avis, they are not reliable. Booked a car, got text message and email confirmations to find out that there are no cars when I arrived. Ended up with ruined weekend plans, wasted time and money.

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    Customer ServiceStaff

    Reviewed Oct. 1, 2023

    Avoid using Avis for your rental company. We rented a 12 passenger van months before our family trip. A trip that was to be spent relaxing and non-stress as a family. Before my husbands bone marrow transplant. Day before, July 12, 2023, we were to pick up van we got a phone call from the jet port site in Portland Maine. Girl stated she was confirming we were still picking up van the following day because they had too many rentals for a van and not enough vans. I stated, "Of course why wouldn't I, it's been booked." She then stated some people will not get a van but 2 SUVs. I stated it was not acceptable. We rented a van to be together for a reason on this trip, my husband is ill. We are traveling to Tenn. and want to be all together that is why a van is rented.

    She kept telling me we will see what we can do. She is just calling to confirm. I asked to talk to a manager he finally came on with an attitude. Said he heard her whole conversation she never said anything about SUVs. Liar! So the following day my husband went to get van. Awful experience my husband said. Woman at counter had a major attitude problem. Yeah we had a van, a junk. Smelled bad. Tires were all extremely low in air, and the steering pulled badly to the right. Had to hold steering wheel with 2 hands tightly while driving. They definitely did not check van out before renting it. My husband after arriving home figured we would try to find another Avis site with a van on trip to switch. No luck no one had any. We did a 2-week trip with an unsafe van!

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Oct. 1, 2023

    On July 15, 2023, when I visited the Avis Center to pick up my rental car, I was directed to a parking space to get the vehicle. However, upon reaching the assigned parking area, my car was NOT THERE. I reached out for the assistance from a staff member who initially offered me a truck, which I declined. They then asked me to wait in the scorching 115-degree heat. After a considerable wait, they finally brought a small car for me. Due to the extreme heat, I did a quick check and ended up driving the car, noticing an unusual smell but not identifying it clearly.

    Upon returning the car later, no staff was present, so I left the key behind. It's important to emphasize that neither I nor my two children smoke. The vehicle is exclusively used by three of us, and we are non-smokers. I was perplexed to receive a letter stating that there was a lingering cigarette smell in the car. Suspicious, I researched online and found cases where this could be a scam. When I contacted them, they offered a $200 discount but had already charged $450 for alleged smoking in the car. I suspect this could be an attempt to take advantage of the situation and make additional money. I've made several attempts to dispute this with them, but they haven't addressed my concerns or investigated the matter fairly. I intend to share this experience online, hoping it will assist others who might face a similar unwarranted charge.

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    Customer ServiceContract & Terms

    Reviewed Sept. 30, 2023

    My first time with Avis was horrible.. I rented a car on Sept 15th 2023. Returned it on Sept 24th 2023 @5:44pm at the Flushing Avis. Got a text on Sept 27th stating the car has not been returned. They are taking $271.46 out my account twice.. Been calling every day to get it solved. No one can tell me why it wasn’t checked in, all they keep saying I’m sending it to the right department to close it out.. Well woke up today for another charge for $271.42. Called. No one know why. And guess what the bleeping contract is still open.. At this point I'ma have to catch a flight from GA back to N.Y. to file a police report so my lawyer can request a copy of the footage so I prove it was dropped off. Not playing with these animals.

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    Customer ServiceOnline & App

    Reviewed Sept. 30, 2023

    Rented a car at Bologna airport for a long 8 day drive. When picked up in their rental area, car did not have Android Auto which was desperately needed for the long drive. After trying many different phone numbers, including airport phone number, all customer service and help lines, was either told they were the wrong department or was disconnected or recording said not open on weekends. Will never use them again or recommend them. Appalled at lack of care.

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    Customer Service

    Reviewed Sept. 27, 2023

    Received a Jeep Cherokee that’s heating and cooling system didn’t work. This caused fogged windows during rain downpour and no heat or air. We were left on our own to exchange the car during a time when five local rental locations had no cars. Customer service offered no help. Later extended rental two days and was quoted $70 per day. Was charged $346 due to their error. Made several attempts to have amount adjusted and again customer service at two locations and online gave NO help. Still trying to get issues resolved. If you have plenty of time to waste from poor service and questionable automobiles then Avis is your best bet.

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    Reviewed Sept. 27, 2023

    Harpa needs a raise. She speaks English. All your employees should speak English. It's the biz of tourism. People from all over the world rent cars. I feel Avis overcharged me on gas. I had over half a tank of gas and they charged me for a full tank. In Naples, it is extremely hard to find a gas station or to find the streets. There are NO street signs. NO map from Avis. It's terrible. All of Europe there are NO street signs. And the GPS she gave me, the adapters didn't match. The rental car people really need to go with the customer to learn how to operate the GPS and make sure the correct wires go with the correct machine. LAZY!!! AND move that keybox. It's hidden behind the cars. LAZY!!! Such an easy fix but no one will move it. I don't plan on using Avis again.

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    Reviewed Sept. 25, 2023

    Due to the error of Avis/Budget me and others missed their flights. Avis didn’t allow any rental returns be checked in or parked for almost 2.0 hrs of no movement. They didn’t feel that it was their responsibility to inform the customer but that didn’t happen. I was even threatened by an Avis employee for complaining. I deserve a full refund for the hardships that Avis put through.

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    profile pic of the author

    Reviewed Sept. 21, 2023

    We rented a minivan from Avis at Albany International airport. When we folded down the third row seats it looked a herd goats had been in the back. The windshield was filthy and the washers didn't work. This van is registered in New York which requires a registration sticker and an inspection sticker to be legal both of which are missing. We were traveling out of state and didn't see till we were out of state.

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    Avis author review by Lauren Fix

    Avis was the first car rental company to offer airport locations for traveling convenience. It is one of the world's largest rental car companies with more than 5,450 locations worldwide.

    • Find the right rental: Using the Avis Car Guide on its website, customers can find the vehicles with the right combination of space, fuel efficiency and features for their trip.

    • Business-class travel: Avis offers its Signature Series to business travelers who need to make a good impression. These vehicles are luxury models from brands like Lincoln, BMW and Mercedes.

    • Tiered loyalty program: Any customer can join the first tier of the Avis Preferred loyalty program, but higher tiers come with more benefits. For example, Avis Preferred Plus members get between 25 and 50 percent more rewards points on every rental.

    • Airline loyalty program: Avis partners with airline rewards programs to offer miles or points for every rental.

    • Business programs: Avis has a complete line of business products, ranging from discount offers to small and medium-sized businesses to production planning for those in the entertainment industry.

    • Travel partners: Avis works with a variety of hotels and airlines to let you earn rewards points for travel, including top-name hotels like Hilton, The Venetian and the MGM Grand.

    • Discounts: Partner organizations get discounts like AARP members can enjoy savings of up to 30 percent off Avis base rates.

    by Lauren Fix Auto & Finance Advisor

    Lauren Fix, The Car Coach®, is a nationally recognized automotive expert, sector analyst, journalist, author, keynote speaker and television host. A trusted car expert, Lauren provides an insider’s perspective on a wide range of automotive topics and aspects, energy, industry, consumer news and safety issues. Her analysis is honest and straightforward. Lauren is the CEO of Automotive Aspects and the Editor-in-Chief of Car Coach Reports, a global automotive news outlet. She is an automotive contributor to national and local television news shows including Fox News, Fox Business, CNN International, The Weather Channel, Inside Edition, Local Now News, NewsMax, The Daily Flash show and more.

    Avis Company Information

    Company Name:
    Year Founded:
    6 Sylvan Way
    Postal Code:
    United States