Avis Reviews

I rented a car from Avis in CT to be dropped off in NYC. Drivers in CT know you do not have to cross a toll bridge to get into NYC. But Avis allowed HTA LLC to charge me for a toll crossing and a daily service charge even though the transponder was not opened for use. htallc is a scam and makes fraudulent charges to renters' credit cards. I called htallc to informed them of their error, the customer service rep did not find that the transponder was malfunctioning. I asked her how could the transponder could be crossing a toll bridge to Manhattan at 9:50:32 AM which was closed when I was already in Manhattan exiting the 53rd street exit on the FDR Drive which is on the east side of Manhattan? The rep had sent my complaint to their review department to investigate further.

NEVER RENT A CAR FROM AVIS! PLEASE! Save yourself the hassle. This company has hands down THE WORST customer service I've ever experienced in my life and that is coming from someone who worked as a manager in customer service for 7+ years!!! We rented a car in Lisbon, staff gave us a car that they even said themselves isn't reliable. It was driven ONCE and broke down on the side of the highway.. LOTS of black smoke and leaking oil.. Car was about to BLOW UP. We were stranded on the side of the highway for 5+ HOURS with no water, food or bathroom.. Police officers had to help us. Avis sent us the opposite direction to an office that was CLOSED. Missed a train we bought tickets for a month in advance. Currently been fighting Avis for over 2 MONTHS and still NO resolution or refund for this nightmare. Extremely disgusted by this company.

The absolute WORSE car rental location (and company) I have ever experienced! I paid for a rental (three weeks beforehand), and when I showed up for my rental, the counter clerk informed they had given my rental away!!! They informed me and my friend that due to us being an hour late, they gave the car away! Not only was this a contractual fault, but this is also unconstitutional for a pre-paid customer! It's a holiday weekend and the car was prepaid, yet they made an "Executive" decision to give my car away. This act is a BREACH of the contractual terms! The contract states that a rental hold (prepaid) has 15 hours before declared a 'No-Show.'

HORRIBLE EXPERIENCE, I am NEVER renting with them again. I was charged a rental that I did not take, so I had to cancel. I called the customer service and was told that the refund of the prepaid reservation was going to hit my account in 7-10 business days. After the 10th business day, I called again and they "escalated" to the second level and told me that some issue was ongoing with my bank as they "tried to do the refund and the bank did not authorize" I called my bank and cleared with them that NOTHING was going on with the account, called AVIS back and was told to wait another 7-10 days.

the worst rental experience I have ever had in my life. It took an hour and a half to get the car, the check engine light was on. I didn’t leave the parking spot and to get another car that works, they had to cancel this reservation and open another. They charged me another 100 for the second reservation because they gave me a car that didn’t work. An employee yelled at me when I returned the car because I took too long to get out of the car due to cancer treatment. They told me they aren’t required to give their names so I don’t have anyone to even refer back to about the car price difference.

Running a car to Cleveland Airport on July 18, drove it to Canton Ohio the next morning. the low pressure tire light came on and the car overheated car had to be towed back to Avis. The container for the coolant was completely empty. The tow truck driver said he had to tow it back to Cleveland instead of a local place and said we’d have to go with him if we wanted to replace the car not do., we called again to let him know we would not be taking a replacement vehicle. She advised we would not be charged. It is now August 18 and I have a credit card bill with $900 charges from Avis for a rental car. Do not recommend Avis.

A horrible experience and I will NEVER rent from this company (or their sister company, Budget) again. They claim I didn't return the keys with the car. However it took them 2 weeks to make this claim. I left the keys in the night drop box because my early morning flight left before their office opened. When I spoke to the Avis rep the day before, he instructed me to leave the keys in the box since the office wouldn't be open at that time. When I contacted Avis to see why there was a $250 charge on my AmEx the rep was unfriendly, rude and totally unsympathetic. I made another attempt to contact Avis and experienced the same rudeness and unwillingness to help. This will be the last time I ever use Avis and I certainly wouldn't recommend them to anyone!

When we arrived at Avis, they only had one vehicle remotely close to what we reserved. When we got inside, it was evident that it had been heavily smoked in and as the heat of the day baked it in, it continued to worsen. We were told to contact Avis anywhere along our trip and they would help us. We were sent to Rochester, Buffalo, Fort Wayne (2 locations) and spent hours out of our trip trying to remedy the issue and even paid money for odor absorbers, odor masking, and eye drops due to burning eye issues.

I rented from Avis IAH (Houston) for the first time and used the car minimally back and forth while I was visiting my family. There was a small amount of pet hair on the floor of one side of the van (as noted by the "damage" report) and I was charged $125 cleaning fee. I was notified of this 3 or 4 days after the car was returned. The amount of hair that was in the car could have easily been lint-rolled up in under 5 minutes. I called to dispute this fee and they refused to help me or even reduce the fee. I would not recommend this location to anyone visiting the area.

Updated on 08/11/2024: Today it's August the 10th 2024 and Avis has not refunded my deposit. I have contacted my credit card company and a dispute on Avis charges. Hate to do it but Avis left me no choice. Never rent from Avis. Renting from Enterprise and Sixt has been a joy always.