Avis Reviews

I booked a 12‑passenger van over a month in advance for a one‑way trip for my family cruise. I received a confirmation email, and everything appeared set. Two days before pickup, I got a missed call from Avis with no voicemail. I immediately called back, spoke with a representative, and confirmed my reservation. The representative told me the vehicle was ready. Twenty‑four hours before pickup, I received an email to pre‑check in, which I completed. On the morning of pickup, I received another email confirming the van was ready. I even called Avis two hours before my scheduled pickup time, and again the representative told me the van was ready. When I arrived, the employee at the counter told me they had no vans available.

I had a 6 am rental reservation with Budget. Upon arriving at rental car facility at BWI airport, the Budget counter was closed and sign said to go to Avis. There were only two agents and the line was already long. It took me over an hour just to get a car. I had already prechecked in but in vain. The agents were taking forever just to issue a car for people with pre-made reservations. Budget and Avis take turns to use only few employees to save money and you end up waiting over an hour just to get a car that you have made reservations and checked in already. This should be quick in and out.

I am a 53 yr old grandmother who works 2 jobs, I saved enough money to fly to Punta Gorda Florida for my grandson's 4th birthday. When we arrived my boyfriend offered to pay for the rental car, the customer service rep stated no problem and added him. Today we only received $200 of the $250 deposit, upon calling (after several attempts to real person) I was told first that we had upgraded the vehicle, nope, then it was because we added a driver.... I was NEVER TOLD OF ANY ADDITIONAL FEES!. My boyfriend is deaf and doesn't like to drive all that much, I told them at the counter as well. They refused to refund the $50 and offered a coupon?? NOPE. WHY WOULD I EVER USE THEM AGAIN! Shame on the corporate greed and stealing from the hardworking people.

I usually love AVIS, they are quick and easy to use however, their customer service most recently was awful. I had a rental car for almost a month, which would result in member points. AVIS customer service refused to award the points, claiming that simply providing the member reward number at the time of rental was not sufficient, the customer needed to “opt in” to earn the points. I would recommend a rental car company that is customer service oriented with an app that is more user friendly.

Overcharged, by over $150. Don't trust their automated customer service. Speak to a real person, for any issues as they arise. Their after-the-fact customer service is the worst!

I was recently on vacation in Tampa, Florida (May 26 - June 8th). I rented a vehicle from Avis in Newport News, Virginia for 2 weeks. The cost of the rental was $865. Unfortunately, I had an accident on May 31st, not vehicle related, that prevented me from safely operating a vehicle. I contacted Avis customer to determine if I can drop the vehicle off early at Tampa International Airport. I was informed I would not be liable for the unused week, however, the fee maybe higher due initial rates quoted were based on weekly rental. I agreed, dropped the vehicle off at the Airport with the Avis attendant on June 1st. While getting out of the vehicle, I asked the attendant where was the closest wheel chair and the location for the area to call an Uber. The attendant stated the wheelchair was inside the airport and I would have a long way to go to get to the Uber pick up zone. On crutches, I got out of the vehicle.

Worst experience ever. If I could leave a 0, I would. Booked our car three months in advance as was going to our son's destination wedding he and his wife planned which was five hours from the airport we were flying into. Me and several family members were riding togethor in the car booked from Avis, or so we thought. I called Avis to make sure that they had our correct flight info just to be told my reservation had been cancelled (they had not sent an email or called, this was four hours after they said they knew of the cancellation.) Still down not get the email until after our customer service agent Eduardo was rude and continued to tell us about how the person that kept the car paid more than us so they took priority. And then had the nerve to offer us a car that was four times the price we had originally paid. Will never use Avis again.

Rented a car from the New Kensington, PA location. The cruise control didn't work and I only realized it 3 hours into the trip. It was then after hours and I didn't think Avis would be open. When I got back I called to complain and got Jay the manager. He called me a liar and said the car worked fine. I told him I took a picture of the dash that said cruise control not in service. He refused to even look at it and continued to call me a liar. He yelled over top of me and wouldn't let me even finish my sentence and even screamed at me on the phone until I hung up. He should not have that job. What a psycho. Don't rent here. They obviously don't value their customers. At least "Jay" doesn't.

Felicia at PBIA was very helpful as well as helping me with my luggage.

Our flight was delayed and usually they were open past midnight as I have been using them for years. Was told they left early when we got to the Cleveland Car Rental Center. They did not have cars ready for those with reservations. Had to get a car from another rental company at a higher rate than I had with Avis. Called Avis customer service and they said that they would cover the difference I paid. I sent them all the information and then they said since I got it through American website that American would be responsible for any refunds. Feel that a voucher or refund for the difference would be appropriate. Will try not to use Avis in the future and use National which has better service at CLE and are open till 2am.

I have been a loyal Avis customer for years and have never experienced anything like what happened today. Today was one of the most important and difficult days of my life—my mother's funeral service. Because I believe in confirming details and avoiding surprises, I called ahead to verify that I could use my debit card and to ensure there would be no issues with my reservation. I was reassured that everything was in order and that I would simply need to pay the required payment and deposit at pickup.

Just our car away one time and almost ruined a family holiday so yeah 1 star.

DO NOT TRUST AVIS. After upgrading Economy (380.00) to SUV (549.00) they gave me a, what I thought was a decent car in a dark garage in San Juan Airport. The outside of the car was free of dents and the inside smelled as if they just added some scent. Thought nothing of it. After reaching my destination, I locked the car for the night. The next morning I opened the car and was hit with what could only be described as rotten seawater. I removed the rugs and checked the entire inside. Sand and cracker pieces were everywhere. I vacuumed and sprayed Febreze to no avail. When I called them to complain they said they would credit me one day (26.00). Then they added $ 26.00 for the (1) one gallon of gas the car was missing. DO NOT RENT FROM THESE DISGUSTING PEOPLE OR THEIR SUBSIDIARIES.

I am writing this review as a warning to other travelers, especially those arriving late at night, traveling alone, or relying on a rental vehicle to reach their destination safely. I was an Avis customer and member prior to this incident and had trusted the company for my travel needs. Unfortunately, this experience completely destroyed that trust.

Discrimination problems. Awful service. The worst customer service renting a car. Staff is garbage. Needs training. Had reservation.about a few weeks prior. Have my whole family on floor, small ones 2yrs and 6 years old. Employees boasting about not having enough cars here. Serving preferred Avis members first. For us regular customers line has not moved for a few hours. It's 12:33 at night.