Avis

Avis

 3.0/5 (672 reviews)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

About Avis

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Avis Reviews

Recent
  • Recent
  • Oldest
  • Most helpful
Any
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Avis?
  • 4,211,805 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: March 21, 2023

I pre booked a car through their online service. When I got to Hawaii to get my car they said I couldn’t use the reservation that I had and had to make a new one. They said that I would get refunded the first one within three days. It is now been almost 2 weeks and I have not received any of the money that I originally paid. Back to contact their customer service and talk to someone. It takes over 30 minutes on hold and got me absolutely nowhere, after the guy said that I had gotten paid and just hadn’t showed up on my end I called my credit company and they said that there was nothing pending from them whatsoever. I would not recommend using Avis and would rent a car from anyone besides them.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 20, 2023

I tried to rent a car in person, I went through the whole process (showed my ID, driver's license, credit card) and even when they told me that they had a couple of cars available, the computer rejected my application (literally, that's what they told me) and they didn't give me any specific reason. Then, I downloaded the app, I completed all the information and I tried to rent a car one online, thinking that may be the result would be different using the website. This time, my application was not only accepted but they also charged the full bill (310 USD) to my credit card. When I went to the airport to get the car, they needed to check my documents -which seems reasonable- but I had to fill out the application form all over again! What is the "advantage" of having an app or a website if at the end you will have to go through the whole process again?

Thirty minutes later, once they checked my documents and wrote all my personal data in the computer they told me that they couldn't give me the car because the system blocked my application. No explanation given, nor apologies for the inconvenience. Yet, like I said earlier, they charged the total cost to my credit card. They told me that I was going to see my refund within 48 hours, but that didn't happen. I called the agency several times (the office where I tried to get the car is in San Luis Potosí, Mexico) and they never took my phone call. I had to call the customer service in the US and I was told that the agency in Mexico never processed my refund. So, if I wouldn't have called them, they would have kept my money. At the end I got my refund but I wouldn't recommend this rental service at all.

Be the first one to find this review helpful

Not sure how to choose?

Get buying tips about Rental Cars delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 1 star
    Verified Reviewer
    Original review: March 14, 2023

    I have never experienced such a ridiculous policy at a car rental company (Avis in Lagos, Portugal): I've rented the car from Thursday 17.05 for 4 days (return date: Monday end of day). The shop closes at 18.00 and we returned the car at 17.50 on Monday. We paid €77 for 4 full days of renting the car (=€19,25 per day). However, we only got informed that we needed to hand in the car Monday before closing time (which is 18.00). However, without any mentioning we got charged €46 extra (which is more than twice(!) the day price we paid for the 4 day rental!). Their response was: "It's a 24 hours policy so we need to charge you an extra day since you handed it in after 17.05".

    There was no room for any kind of understanding since 'This is how the system works; we can't do anything'. So in fact we paid €46 for 45 minutes extra. It is crazy how a company like AVIS Budget can take care of their customers in such a way. I highly discourage anyone of you to rent a car here since there is no way they can be customer friendly or think in the benefits of their customers.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 14, 2023

    Thieves, don't come near. They boast of the mantle of a big and honest reputable company, but they are still crooks like all the small crooked companies that try to rob your pocket in every way, we rented a car from them in Italy, after we returned the car, without saying any reason they charged the credit card a significant amount, after we asked for clarification, they blurted out something silly like a few minutes late. Well, if your money is important to you, stay away from this band of robbers!

    Be the first one to find this review helpful
    Rated with 2 stars
    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: March 13, 2023

    In short, they tried to charge me for someone else's damage. Not only this, when I questioned it, they yelled at me over the phone. I did get my refund when I presented photos proving they were wrong. Respect goes a long way and Avis needs to learn this and not be rude or scam their customers just because they wanted to use their own insurance rather than their CDW.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: March 12, 2023

    Thank you manager Yash from San Diego Avis! He was very patient with us and help us in our desperate times. It was hectic that day, but you still treated us with respect and took your time to help us out! Thank you once again for saving our trips and for being an amazing person!

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 6, 2023

    So my wife and I needed a rental car for 1 day. (Actually ended up 23 and 1/2 hours) We picked the car up on Feb 24 and returned it on Feb 25. Upon picking the rental up we were charged a total of 262.51 with a 200 dollar security deposit included in that price. So 62.51 for the rental and 200 for the deposit. Since returning the car we have been charged three different charges totalling 363.19??? So we called Avis Rent A Car customer service basically to find out they doubled charged us and now 10 days later they don't want to give us our money back. The supervisor I spoke with basically lied to us and we are currently still "waiting" for our money back! My suggestion to everyone renting a car... STAY AWAY FROM AVIS RENT A CAR.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 27, 2023

    In November 2022 my wife and I rented a vehicle from Avis at the Texarkana Airport in Arkansas. A few days later we were stopped by an Arkansas State Tropper. He tells us that the license plate does not match the vehicle. He looked at our rental agreement. He did not ask for our ID or any other information. He politely let us leave. From there we went directly to Avis at the Arkansas Airport and reported this. The Avis Rep checked everything and gave me another paper printout with a full description of the vehicle in case we get stopped again.

    Within a week of renting the vehicle, we returned the vehicle to Avis in Colorado. In January 2023 I was charged 120 dollars. I called to inquire as to why. The Avis Rep asked if I had received a citation, any letters or messages from them or from any Law Enforcement Agent. I did not. The Rep will not disclose the reason for the withdrawal from my account and wants me to go to a website, to agree and pay for a fine we did not receive. We did not travel through toll roads. So, we did not receive a fine, However, according to Avis they did, and they will not refund my money. Avis is a scammer using tools to suck money from your account. That’s the way I see it. Don’t rent from this company.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Feb. 27, 2023

    After a month after rent along my car from Avis, there was an unknown charge on my credit card. I contacted my credit card to dispute the charges. Upon the credit card’s investigation it turned out Avis was charging for damages on the odometer and smoking in the vehicle. The car was checked in at 6:32am and the car was not inspected until 8:03am. The Avis representative checked out the vehicle, scanned the UPC, checked the odometer along with the level of gas in vehicle. Told us it was ok and we were good to go.

    Let me start off by saying, what happened from 6:32am to 8:03am? No one in our family smokes. The same way we are held responsible to inspect the vehicle prior to diving out the lot. Avis should be also held to that standard which is we thought happened, when we were told “it was good to go”. I am inclined to ask for the from the time the car was dropped odometer, surveillance footage along with the GPS. This is ridiculous to blindly charge consumers expecting we bend over and and make a false accusation and charge us a month after the fact?

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 21, 2023

    They charge fees for things I declined, they lie on their fees. I told them no insurance was needed. They charge insurance. They lied about gas fees. They hide fees. At the end their fees cost more than the rental price.

    3 people found this review helpful
    Loading more reviews...

    Avis author review by Lauren Fix

    Avis was the first car rental company to offer airport locations for traveling convenience. It is one of the world's largest rental car companies with more than 5,450 locations worldwide.

    • Find the right rental: Using the Avis Car Guide on its website, customers can find the vehicles with the right combination of space, fuel efficiency and features for their trip.

    • Business-class travel: Avis offers its Signature Series to business travelers who need to make a good impression. These vehicles are luxury models from brands like Lincoln, BMW and Mercedes.

    • Tiered loyalty program: Any customer can join the first tier of the Avis Preferred loyalty program, but higher tiers come with more benefits. For example, Avis Preferred Plus members get between 25 and 50 percent more rewards points on every rental.

    • Airline loyalty program: Avis partners with airline rewards programs to offer miles or points for every rental.

    • Business programs: Avis has a complete line of business products, ranging from discount offers to small and medium-sized businesses to production planning for those in the entertainment industry.

    • Travel partners: Avis works with a variety of hotels and airlines to let you earn rewards points for travel, including top-name hotels like Hilton, The Venetian and the MGM Grand.

    • Discounts: Partner organizations get discounts like AARP members can enjoy savings of up to 30 percent off Avis base rates.

    by Lauren Fix Auto & Finance Advisor

    Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.

    Avis Company Information

    Company Name:
    Avis
    Year Founded:
    1946
    Address:
    6 Sylvan Way
    City:
    Parsippany
    State/Province:
    NJ
    Postal Code:
    07054
    Country:
    United States
    Website:
    www.avis.com