Avis Reviews

First off, I’m a Preferred Customer so I don’t see the purpose of being offered pay now or at the counter when I book online, being my card is on file. I should always get the pay now rate without having to put my card info in. So, I reserve a car and prepay for 3 days but only use 2 days and now they won’t credit my card for unused day. I was always told if you think you possibly need and an extra day book it so you won’t be charge an extension fee and possibly extra for the additional. Now you prepay and can’t get adjustment concerning charges. I’m one who rent several times each month. Be careful prepaying. I’m very disgruntled, waited 20 mins to speak with a supervisor when I contact Avis 800 customer service number. After waiting 20 mins, rep come back and state supervisor too busy with other customers and would I like to receive a call back. I’m done with Avis.

We had confirmed 3 15-passenger vans for a large church group trip. The day before we were to pick them up, the leader called to make sure everything was ok. He was told that all of their vans had been "recalled" and so wouldn't be available and there was nothing they could do to help us. After calling every number I could find, I discovered they definitely were not going to help us but I got different stories about the "recall" or why our reservations were cancelled and we hadn't even been notified. How can they stay in business treating people like that? They surely won't be getting anymore of our business or anyone we can convince not to use them.

I’m very dissatisfied with this company. I reserved a vehicle back in February 2019 for a trip in June from New York to Florida for a 12 passenger for a specific vehicle. The day for pick up I was given a different vehicle, very uncomfortable for a trip from NY to Florida. The customer service in White Plains, NY was horrible, they treated us very bad and did not try anything to fix it. They false advertise the options for the customers and then when it's time for pick up, they give you something completely different with no option to change. Our trip was the worst and most uncomfortable and we had to spend additional money in gas. I will never rent anything from Avis and hope something is done about it. Very bad service.

Had a rental car reservation with Avis at ATL airport on Friday June 21. It took one hour and 41 minutes to pick up the car. 12 terminals at pickup counter manned by 4 agents. Manager walked around long line of irate customers apologizing for wait times instead of jumping behind the counter and helping out. Other agents left for lunch breaks. I have never seen such a poorly run car rental operation. My flight time from PHL to ATL was quicker than picking up a rental car through AVIS. Then when finally did get the car, it smelled like an ashtray. Will never rent from AVIS again. Maybe just an ATL Avis location issue, but bad enough to tarnish reputation company wide with me.

Had the worst possible experience last week at this location. First, we are Avis Preferred. Car was supposed to be ready for us. Unfortunately, our flight arrived an hour late. We got a text from Avis saying not to worry, we provided our flight info and reservation would be held for two hours AFTER our delayed flight arrival time. When we get there to get the car, reservation has been cancelled. We speak to a guy in the lot (a HUGE JERK named Daryl) and he basically says he's not helping us and we need to go get in the line with 10-12 people in it. I go up to the window and ask the woman helping another customer if I really need to wait in that long line and she gives me a lecture for interrupting and tells me to get in the back of the line. I was ready to explode. Wish I had her name.

If I could rate 0, I would like to do it. I made a reservation based on the University SAP Concur Travel System, which gave the estimation of the approximate charge (Total: 407.27 USD for a week; a common SUV). However, in the end, I was charged of $2147.81. No damage and did not include the gasoline charges. From my understanding that Avis would like to stop me to rent cars in the future (You can cheat me once, but you can not fool me twice).

This rental has been the worst of my whole life. We extended the rental and were told a confirmation email would arrive. It never did. When I called Avis once again I was told that they could not send me a confirming email nor could they verify the cost of the change. I was told that I could learn the cost of the change when I returned the car! This is completely unfair and unprofessional. How can a company that is so large have such a ridiculous policy? We will absolutely never rent from Avis again. If you do, good luck.

1. This website gives you the option to "get back 10% of your total back in an Amazon gift card." THIS IS A SCAM. I tried linking my Amazon account several times and it kept saying my Avis account which I had JUST made was already linked to another Amazon account. How?!?! They purposely make it impossible for people to get this deal. 2. Once I made an account they made it impossible to change my age before making a reservation. Of course, so that I would be subject to more fees when I pick up the car!

I rented SUV from AVIS for my two day trip (car pick up time June 11, 7:55 Pm and drop off time June 13, 4:28 Pm) from Vancouver International Airport terminal and filled only 32.9 L of gas once during my entire trip. AVIS sent me an invoice for $2432.25 and charging me for driving 10935 Km in less than 2 days. After calling AVIS customer service, the representative forwarded my case to their department and told me that it will take 10 business days to review my case. Extremely poor customer service demonstrated by AVIS. AVIS should immediately refund me all the overcharges.

As a business traveler who has used different car rental services (Enterprise, Hertz, Alamo etc.), I have to say that my experience with Avis has been, by far, the absolute worse and most frustrating. I am supposedly Avis "preferred" member, who has been renting with Avis for 2 to 3 weeks a month for the last 6 months. Each reservation is booked under my member number. I logged in to check my account several weeks ago, only to learn the my account was not credited for ANY of the previous rentals even though they were all made under the correct member number.

I would like to make a complaint about the above rental agreement number: AVIS UK Terminal 5 Heathrow Airport. Prebooked through Qantas (see attached booking sheet with quoted price of $536). Rented from Terminal 5 London Heathrow. Arrived early morning 6th May 2019. Spoke to your “Italian Service Rep”. I think his name began with a ‘G’. Informed me that I had asked for a 7 seater automatic van???? L Group. I informed him that was not suitable. He informed me that he had a suitable automatic car available which although was a higher group he could give to me at the same price.

Be extra careful when renting from Avis. Counter agents will add fees and services to your rental even when you decline the offer. By the time you realize the extra services have been added you will likely have signed for the service and not be able to reverse it.

Ok so I purchased a rental online, they took my money off my card immediately which I didn’t mind. Because I’m thinking I’m able to get a car. I read the helpful tips about if I didn’t have a credit card that I could use a debit card. I show up to the store and was unable to get the rental that I paid for because I didn’t have a credit card. The service inside the store was very unprofessional. This goes to show they out here just taking people's money knowing that they might not be able to get a rental. I think that’s unfair and I would never recommend anyone to them nor will I use them again. I’ll be making sure I’ll tell everyone I know about what happen to me.

Do not hire a car in the USA if you're from the UK. I paid for the tablet and GPS before I went and when I handed the car back in they wanted another payment for it as it was apparently put through as a preferred option and not a definite and was told by Avis UK that I wasn't charged before I left which is why the USA dept. are asking for money. I have proof on my bank statements that both payments came out. This was now over month ago and I can't get a hold of anyone by email or phone now to deal with this. It's an absolute disgrace. AVOID LIKE THE PLAGUE!!

This was the worst car rental service. I rented a car in Chicago and was there for a project meeting for a month and they told me that the toll will be charged in the account which I should pay them 16$ a month and after I returned the car they started charging me 128.30 $ and this car was rented in April. And again in May they charged me 30 saying Avis violations and to check what’s going on. I am not able to login into the portal or either I got any mail. This is seriously pissing me off. I don’t suggest anyone to rent a car from them. Instead of them you can rent in local rental service for cheap and good services.

Unacceptable customer service. Long-standing, preferred customer lost. My husband reserved through a 3rd party using his name and credit card. We added my (his wife) preferred number to the reservation for ease of pick up. The attendants would not release the car to him even though the rental agreement was under his name. It took 3 hours of back and forth to finally rent the car - with no effort from Avis to apologize or even admit a mistake. Then, upon returning the car, Avis charged an additional day to the pre-paid reservation. Again, Avis will not admit they are in the wrong even after seeing the printed agreement. We have just started the 2-3 week process to refund the charge. Extremely frustrating and too bad.

I spoke with a minimum of 26 different people (and counting) in various departments. Roadside assistance (only the Canadian line was set up). Customer service. Billing (for unexpected and unwarranted charges). Claims. No one knew where to send me, and the line disconnected 50% of the time. Customer service did not have access to crucial (and incorrect - "Swag Staff", Arizona is not a town) incident reports to explain procedures. The claims department directed me to the mechanic who performed the assessment and promptly hung up. I have now spent at least 8 hours speaking to different people, for next to no result. This is the most disorganized company I have ever encountered.

I had my rental car less than an hour when the tire went flat 12 miles outside of El Paso, TX. There was a foam spacer where the spare tire should’ve been so I was forced to call their emergency roadside service. After being on hold for 45 min they finally told me it would be 90 min for the tow truck to get to me. After 2 hours still no one. I was alone on the side of a highway, buckled in because cars are going past at 80 mph. I spoke with another customer representative and they told me 25 more minutes. That came and went. The next time they said 25 more minutes and so on and so on until I was out there for 4 hours. If they hadn’t kept lying about the arrival time of the tow truck I could’ve gotten a cab/Uber but they just kept stringing me along.

I have a really bad experience. I recommend other to check the prices when you do a rental with AVIS. The price at the time of reservation varies when you received the final bill. I picked the rental from Las Vegas airport location. It was never communicated the prices has been changed.

If there was an option to give negative stars this place would get it. Had a truck reserved and called several day in advance to confirm the truck was ready and received an email the day of confirming the truck was ready to go. Drove all the way there and to my surprise no truck was ready. The man at the desk told me I could have a truck double the size that would cost way more in gas as we are moving states away and this has completely messed up our plans. I guess having a reservation means absolutely NOTHING!!!! They also offered the truck that was double the size (and double the price in gas to get to our destination at no additional charge from budget) then proceeded to tell me it was reserved for someone the following day and they were happy to screw those people over too.

I went with this company through CarRentals.com instead of Enterprise since I was quoted a cheaper price of $106. When I went and picked up the car at the airport, the price ended up being $212. When the agent asked me whether I want the additional insurance etc, etc etc, I declined but they put it in there anyway and I signed the formed without reading it clearly.

Absolute worst customer service I have ever experienced with a rental car company. I reserved a car on the Avis website under my husband's name (since we have a newborn and figured he would be filling out the paperwork) and the website accepted my credit card and charged for the full amount of the rental. We get to the airport to pick up the vehicle and because the reservation is in my husband's name and the card is in my name, they refuse to rent him the car... Even with me there giving consent and showing my ID. I ask to be added to the reservation since they say that spouses automatically are covered to drive the vehicle. Seems logical to change the reservation into my name as primary and have him on as a secondary but Avis refused to do this.

Don't rent from Avis! I rented a car from them a few weeks ago in Philly. While driving on the hwy a piece of the plastic trim blew off and now they're trying to charge me. Don't they have an obligation to rent roadworthy vehicles? And maybe the moral compass and good sense to stand by their product? There are many choices out there, I've been an Avis Preferred member for years...but am done! I suggest you avoid these guys where possible.

My plane was canceled so I rented a car at Avis in Washington DC. After waiting in line for 45 minutes to get the car I got a Kia (junk). Only to find out that it did not have an EZpass that I had expressly requested. The garage attendant said I could go back to the counter to get another car (another 45 minutes no thanks). While on my way Finally I hit a pothole which flattened the front tire. I was 8 miles from the nearest city (Salamanca NY).

We rented a car in Australia from Alice Springs to Uluru which is a 468 km drive. The beginning was good as we got a free upgrade as we had been waiting awhile. After that we drove over two days to our location driving may 10-15 km extra in total of about 480 km. Went to drop the car off at Uluru where there were no people on a Tuesday at any car rental stations. We had to just leave the keys, the staff at airport says they aren’t ever hear you can call them from google?! Anyways I received my bill and was charged for 761km if driving so 280 km over. If you look at the map, that is physically impossible even if we hadn’t slept.

They made us wait in the queue for 100 minutes. A/C was not working. When I returned the car, they charged me for smoke odor. Bunch of liars in this company (I am a non-smoker). Also, they charged me for fuel when the gas tank was returned full. Another thing is dust at the driver's leg rest area (I am not sure, if we need to vacuum, just before the Budget returning center). All I understood is, they have our CC details and are keep on charging. I am going to file a case on these guys. Bunch of craps here. Please DO NOT rent a car with Budget. Thanks.

They had one person at the counter and about five customers waiting to pick up their car. The sales counter offered an upgrade with a GPS which we accepted, we needed the GPS. Our car was not what the salesperson had promised and it did not have a working GPS system. When we returned to the pick up counter to ask for the car we were promised, with a working GPS system, they offered another car. The new car was again not what we paid for, dirty and with a strong cigarette smell. At this time, our travel timeline was very delayed. We told them we will keep the first car, although not what we paid for and to just give us the wifi box so we can access our phone's GPS. They said we needed to go back to the sales counter to get the wifi pack. The rental counter had a long line with only one person working it. She said she did not have the wifi and did not know why they sent us back there.

I am an avid traveller and have rented vehicles with Avis several times. Your agent at Norman Manley airport insisted that I must email her proof that my credit card company covers collision insurance. Having emailed her the necessary documents, she rudely shouted that she cannot open her email and check any attachments that it is time consuming, handed me a phone to contact the bank so that she can have confirmation of same. I headed over next door to Budget car rentals who understood how credit card works and the many benefits offered, which she then verified by calling the bank herself, I was able to rent a vehicle at Budget without any issues whatsoever. Disappointing service, very, very disappointed.

I flew from Qingdao, China to Spokane, Washington. After traveling for more than 24 hours, I arrive to pick up my prepaid rental car. They refuse to take my company card for the deposit. They refuse to take my personal Chinese card for the deposit because Chinese cards don't have a name on them. I hadn't used my American debit card for quite some time and it is a Sunday, so I can't go to a credit union to access shared branching.

Rented car from AVIS (via Priceline) at DTW airport for 1 day on April 22, 2019. Returned it a couple hours early after topping off gas, having only used 2.5 gallons. Specifically asked attendant in return lot if he'd like to see proof of gas purchase so as NOT to incur automatic fuel charge for low-mileage rentals (this happened once before, so we knew to ask). The guy said 'no'. Sure enough, we were charged $19.20 for gas.

So it's been over a week since I reported this brake malfunction and they said they were going to take care of me. I haven't heard back from anyone and this car is very dangerous. At this point I don't know what to do! I will go back to NATIONAL. Way better!

Rented a vehicle for one day and prepaid... I extended the rental and was informed during the extension process my total would be $535. I agreed. Went to turn in my rental hours before it's due only to be charged over 1200$. I have called numerous times and spoke with several ** ride people and no one is able to explain. Worse customer services and Avis is straight con artist. Sad to say but my company does about 150000.00$ worth of business with them yearly and I have had such a bad rental experience. I have convinced my company owner to switch to Enterprise from here on out.

I was the only person in line at JFK to rent a car and it took me approximately 40 minutes to get a car. The system kept crashing so the man said. He tried to up charge me and argued with me concerning the car that I needed for my son and I and kept saying they did not have a car in the type that I wanted (economy size). Half way through the transaction the guy gets up and goes on break so some lady decides to take over and finish the transaction. Nothing was discussed with me and the whole thing was entered the way including the wrong return date. That was another problem seeing I was returning to another airport. They charged me for a navigation system that I did not need or want and it was stated that I needed it to get through the tolls. They also added insurances and other items that I did not request.

They give me a car all wet, in this way, they could hide dents or damages in the cars and when you return it, they will make you pay for it. They even make you sign before they give you the key or inspect the car! Patrick the owner is the worst, he treated me like garbage when I told him about the damage, he said my insurance will pay for it! He is not careful enough when someone returns the car in bad shape and then look for someone to make them pay for the damages. Is not acceptable. Avis shouldn't give the name to owner Patrick in particular. Patrick (the owner) has a cretin way of treating the client. The worst experience of renting AVIS!

I prepaid for a van in Burbank CA for 8 days. My flight got canceled so I had to fly into LA. When I called to see if they could help me, they wanted to charge me an additional $700 to change the to pick up at LA drop off at Burbank. I decided to just get a one day rental at LA and pick up the Van at Burbank since it would only cost me $100. I called to tell them I wouldn’t be there until the next morning and they wouldn’t hold it and they would be closed by the time I got there. I mean this car was already paid for, not just a regular reservation. So what was the big deal. All they would do is put me in an SUV and charge me $40 more. I didn’t want to lose all my money so I took it but I will never give them my business again.

Somewhat puzzled when made reservation with Avis was directed to another car rental to pick up the vehicle assigned to me. The car was acceptable, again when returning the car I returned it to Avis. My wife is unable to walk and uses a wheelchair. The attendant told us to remain in the car as he would drive us to the terminal. This was much appreciated.

Be warned, many Avis locations are franchises. Avis itself will not stand by them. In short, you are left to deal with Shady Motors Incorporated on your own! I rented a car from an "Avis" location only to find out a month and a half later that it was a franchise. How did I find out you ask? It's simple. After returning the car full, this company billed me a month and a half later for $42. My Avis paperwork says the car was returned full clear as day. After countless hours on the phone, writing emails, and submitting paperwork, they tell me that I'm on my own. After searching this particular shady franchise, you find that they are known for this very scam. Avis just doesn't care to admit one of their children is stealing from their customers. After many years using Avis, I am done. Good luck!

A friend recommended them to me because your spouse is automatically covered at no extra cost. Aside from that perk and their handy mobile app, this is one of the worst companies I’ve ever dealt with. I became Avis Preferred about 7 years ago when I began traveling back and forth from NY to Fla after my grandchildren were born. In that time I’ve gotten filthy, dented and even cars that were not road worthy due to bald tires and frayed windshield wipers.

The car rental is great. Love the size of cars you can choose from. They have great gas mileage. Overall it is a great company. I would tell a friend about it so they can enjoy the rates that the company has to offer.

Avis tried to get us to take a wrecked Jeep that had been in a fender bender. Not great customer service. Also, it took a long time to get a fully functioning car to rent. This Avis was at the airport where they have you over a barrel.

I've been renting from Avis for more than 35 years both for business and personal rentals. I like the cars that I've rented over the years and the service has been spot on for the most part. They've become a bit too pricey over the past 5 or 6 years which explains why I've not rented as often as I could have. Still, compared to Hertz this is the go to company for me.

My Rental agreement through Priceline (Confirmation # **) was for 4 days @ 35.70 = 172.50. We were about 10 minutes late before the Athens GA location had closed and nowhere to drop off the keys securely, so I kept the car one more day. I got a call from the agent in the morning and explained this and she told me I'd be charged 1 additional day. We arrived and turned in the car. The same agent that called asked if I needed a receipt. Thinking one additional day (35.70) was going to added to my total I expected see a charge between $210-$220, not $297. So I went back to obtain a receipt to discover the daily rate was different, and I was charged for 2 extra days not 1 like I was told.

They stole 200 Euros from me, after I returned the car in same condition I took it and under the full insurance, they said on the airport in Punta Arenas that all is ok. As soon as I left for Europe they sent me an email saying that I made damage of 200E, without even saying what damage and they just took 200 euros from my deposit! Pure robbery!

I usually use Hertz but this time I used Avis because I do not currently have a credit card, just a debit card. I was in Lafayette, LA. It was a seamless experience. Very nice lady at the counter & helpful. I refrained from 5 stars because it was impossible to see the condition of the car well enough. It was a dark parking lot, not sufficient lighting. But overall satisfied.

I know that Avis is everywhere, and that they are comparative, and have lots of ads, pretty ads too, with attractive red and white colors that catch my eyes. But, I have found them to say one things, and deliver another, and to say they have a car when they do not, at least in the neighborhood Avis where I shopped, and the European Avis counter I went to.

Avis said my medium rental car size was really a small car. Then up charged me for a large car..since no medium car was available. Misrepresented the size of the car!!! We feel as tho we were up sold to another car size.

In January 2019, I rented a car for one week at the price of $220.00 and some change. When I received my credit card statement in the mail, they charged $1,750.00 to my credit card. I called multiple times to correct this. I got nothing but the worst customer service ever. Needless to say, I received the runaround. This is why I will never deal with this company again, and I do not recommend it to anyone. My rating of this company is below zero.

Everyone was very helpful & friendly at the Philly airport. The selection was very minimal but I didn't need anything extravagant, ended up with a Chevy Cruze & it was very clean & no damage on it. I definitely would rent again from Avis.

Recently I rented a 12-passenger van from Avis at Trenton, New Jersey airport. The van was prepaid. Before returning the van, I fill the tank with gas. When the van was checked in, the attendant did not asked me any questions regarding if the van was fill with gas or for a gas receipt. I got on the plane and returned home. When I checked my bank statement, I noticed $190.00 charged. I called Avis representative in Trenton, New Jersey and he said that the correction should be reflected on my bank statement by the end of the week.

If there was a zero star option, I would give them no stars. They have terrible customer service, and they literally steal your money by charging your credit card for fraudulent charges. A few days after returning the vehicle we rented, I noticed a $374.50 charge on my credit card from Avis that was not part of the final receipt we were given when we returned the vehicle. I called the general customer service number, and they explained it was a charge for losing the key. I explained that the key was returned with the vehicle -- at no point in time did we lose the key or need a replacement key while we had the rental. The same key they gave us when we first picked up the car is the same key we returned with the car.

When we called to secure a vehicle our request was for a vehicle at least as large as an SUV, due to what we'd be taking with us on vacation. We were assured there would be no problem with our request however, when we went to pick up our rental, there were no SUVs "on property" and the clerk stated that he could NOT provide us with one. When I requested to speak to a manager I was advised that there was no manager on duty! Frustrated, I simply accepted what was offered to us, (a Toyota Ranger) and left. Frankly, I know I should have rented from ENTERPRISE and will do so for the rest of my life. NEVER AVIS AGAIN!

We have used Avis exclusively for years with most experiences being very good. Most rentals are from MIA (pickup and return). Against my better judgement, I accepted a pre-paid rental because of a significant discount... The telephone rental agent said that there would be a penalty if I cancelled BUT if I had to cancel I should call and ask a supervisor to remove the penalty..."AND THEY WOULD". Fortunately I did not cancel as I believe this statement to be unreliable and it is the first time I have been told of such a thing... I believe the rental agent was simply wanting to secure a booking, so she probably exaggerated/fudged on the truth... However this is NOT the reason for my rating... It is just a caveat.

I tried to book a car through Avis. I used their online booking system. I got through the entire process and it told me there was an error and I had to start over and that my credit card info was wrong (triple checked, wasn't wrong). I tried again, same thing happened. Two days later I'm looking at my credit card charges and my "wrong" card info was apparently right enough for my card to get charged twice for a reservation I couldn't make. Tried to contact them... Couldn't find a phone number for general customer service so I emailed them. They responded with the phone number to make a reservation... Wtf?! I responded and asked them to actually read my concern as they didn't address it at all. The next response was to tell me that they couldn't do anything without the confirmation number. After I had already told them I never got a confirmation because the reservation never went through. At this point I got really mad.

I rented a car through Priceline.com which ended up being AVIS Rental. When I showed up at the AVIS counter I was given an upgrade for the same price as a mid-sized car. Or so he said. We had him repeat it a couple of times. My son was with me and heard the same thing. It was all a scam, the upgrade cost me the same price as the mid-size, so I ended up paying double. Since I signed the bill that was the same amount on my previous invoice, I did not think it was an extra billing as it looked the same. But it was an additional invoice. So, I paid double than what was promised. Avis would only give me 50% off the upgrade, they did not refund it all. For those of us who save pennies to go on vacation this hurt my budget bad. This rental was from Phoenix International March 21st at 10:00 am.

I had a similar experience in Netherlands recently. They gave me a faulty car with a small crack on windscreen & a small scratch at the back. I took the picture of that. While returning a car they charged me additional EURO 765 for that. I had showed them that this was not my fault and they said, "It will not be actually charged to your bank and we will waive off the charges." But when I receive my bank statement I can see the amount is been charged. Now I have to fight with a bank to get the money back. They are real frauds. AVIS should be avoided by all means. I am planning to sue them for this kind of service that they are providing. THIS IS FRAUD.

In November 2019 I rented a car from AVIS in Turkey. I was charged at pick up and everything seemed fine until I returned home to Canada and noticed the charge was double what I was quoted! My part of the blame is that I didn't check the value against my quote when I paid. It was early, there was a looong line up before/after me, there was a language barrier and the charge was in a different currency with an awkward exchange calculation (otherwise I would have noticed). Also... silly me... I trusted the internationally recognized name to be honourable and give me what I booked. Another also, even if I noticed, I was in a small airport in a small town... I wouldn't have had any other option available.

The credit card I used to book my reservation was stolen so I had to cancel my card and have it reissued with a new account number. I called AVIS to let them know this and I was informed I would have to cancel my reservation and I would have to pay an additional $115 because the rate I had is no longer available. They refused to give me my original price so I would say this is horrible customer service. It wasn't bad enough my card was used without authorization but Avis was money hungry and could have cared less about my bad experience and took that opportunity to screw me and charge me more money even though I had booked my reservation 2 months prior. WILL NEVER USE THIS COMPANY AGAIN AND I SUGGEST YOU NOT USE THEM EITHER!

Will never rent from Avis again! Poor customer service who does not care for customers and taking the time to resolve issues. No customer service center in my area to go to. Can only call their 1800 number for assistance, will tell you anything to get you off the phone. Rented vehicle 5 months ago. Card still being charged fees even after a refund has been issued for being overcharged.

We reserved a prepaid car rental with extra insurances prior to holidays in South of France with Avis, arrived, was told by sales lady we had to have credit card holder as allowable driver, (find out later if I used my card we wouldn't have been charged, which she could have told us because my wife wasn't going to drive) an extra $45 euro, car was not there but upgrade to larger vehicle was available, my wife declined. Avis agent said we would have to wait 15 mins if we wanted the vehicle we reserved. Half an hour later we were handed the keys, but we sat at the window and noted the vehicle was there all along. Was then told brand new vehicle, no damages, and no attendant walked around vehicle with us.

I arrived to the Newark location on 3/13/2019 to pick up my Jaguar F-Pace that I have reserved months ago. They did not have any Jaguars at the location so they tried to offer me a Denali or a Suburban. Although nice vehicles, they did not fall into the luxury category that I had paid for. They finally found me a Mercedes GLS450 that I drive from the lot and quickly realized the light was on for low air in the tire. I went to the local gas station and put air in the tire and noticed a nail in the tire. I then took the vehicle back. I was questioned at the counter if I filled out a claim with the individual who took the vehicle. As if I was at fault for a nail that was already in the tire. They again got me another vehicle.

RUN FROM AVIS! Absolutely Terrible! Reserved a vehicle, showed up to PU and the car. After waiting a half hour in the lobby with no assistance I got the vehicle, it was filthy, especially on the interior of the vehicle. The guy at the counter said it only has 5/8 full tank, just return it with the same. What? I had to clean the inside of the windshield just to drive the car. On my way to return the vehicle I ran into a traffic jam that was going to put me behind schedule. I called their office to inform them and was put on hold for 10 minutes until the system hung up on me.

In Oct. 2018, I called Avis to reserve a car. The reservation was confirmed. A few days before my trip, I called again to reconfirm the reservation. The reservation was confirmed again. When I arrived in Daytona Beach, I was told by an Avis employee they couldn't rent me a car. She said she was sorry; it was company to not accept my Visa credit union credit card. Didn't this employee know the policy before TWICE confirming my reservation? So now I'm 2000 miles from home with no car. I complained to Avis and they apologized for my inconvenience and offered me a $30 discount on my next rental. I refused their offer, because I will never rent from Avis again. Their employee didn't care, her supervisor didn't care, and further up the chain of command didn't care. Please do not rent from Avis.

Last week (3/13) I had to travel to the Baltimore Maryland area for work. I must tell you that my experience with the BWI airport Avis location couldn’t have gone worse. The problem arose when I arrived at the counter and for the FIRST TIME was made aware that to use a debit card they ran a credit check which due to a situation out of my control, I didn’t pass. Had I known a credit check would be a potential barrier I would have brought along one of my other credit cards. So now I’m in Maryland without a car, I have a dinner meeting that night and meetings the next day. Thank God for Lyft. All that needed to happen was a little communication prior to my trip making me aware of the policy. An email, a text, anything. “Please be aware that the BWI Avis location requires a credit check when using a debit card…”. That simple step would have help to avoid this whole situation.

First time car rental. I rented a Mustang convertible to surprise my wife for our Florida vacation. 45 minutes I was to pick up the car I was told that my Mustang was not available. “Sorry will buy you in something on the lot.” Told to call customer service to complain. They didn’t even lower the price. They just don’t care. Very poor service bait and switch.

As a first (last time) customer, I was truly disappointed with Avis' customer service and professionalism. I pre-paid for my rental online and was never told that if I returned the car early I would not receive a refund of the days that I did not use the car. I paid for seven days and only used three days worth of the rental. I only received the deposit back and found out while returning the car that I would not be getting the rest of my money back. I was obviously not expecting this and I knew that I had done the wrong thing by renting a car from Avis when even one of their own sales reps told me not to reserve the car online beforehand.

Wish there was no stars. Have stolen money out of our debit card. Paid $499 ($99 for hire and $400 bond) and instead of receiving our $400 refund they've taken another $465 out of our account under another person's name. Fraudulent thieves! Do not use this company!!!! Have overdrawn our account and told us will get resolved in 5 days!!! 5 days to refund our money that they stole with no permission. Used the Noosa office to hire car and dropped back at Maroochydore office. DON'T USE THIS COMPANY!!!!

I rented a minivan from Avis in Thunder Bay, Ontario to take my family for a two week vacation in Florida. I picked the van up the night before we left, it was an awesome van, very comfortable and a pleasure to drive. On the first leg of our trip, near the first stop, the check engine light came on and the van began running rough. We called the 800 number and they told us to take it to the nearest Avis rental location. The agent there told us he wasn't going to let us drive this van anymore and forced us into another van. The new van was the most uncomfortable rough driving van I have ever driven. We were then told to go to Orlando Airport to exchange our Florida Van for and Ontario van. So after navigating the Orlando Airport and finding the desk (almost 45 minutes) the lady at the desk could not understand why they would tell us that and no she didn't have an Ontario van. So now another 30 minutes to get out of the airport.

Avis, you and I have come to the end of the road. I have been loyal. I believed in you even when you didn’t have your act together. I stood out in the hot sun in Charleston, South Carolina - under a tent because you didn’t have a car waiting for me at the preferred parking lot. I stood there for 45 minutes - not once but at least three times in 2018. I spent an entire afternoon in Amsterdam after an overnight flight waiting for a car. A representative from London was there trying to figure out what was not working about that location.

My company rented me a car through AVIS in Dubai, for two weeks. The car had 71,000 KM on it. The interior was disgusting. I didn't want to touch the steering wheel, the cover was peeling off. Cigarette burns in the seats and carpets. Numerous dings and dints in the paintwork. They said they would email the receipt, never did on finding out why they had copied the wrong email address down. Last time I will rent with AVIS.

They don't refund money and have the small print (who reads that?) on their website. Don't use them. It's dishonest. I would bet there are multiple other little clauses that cheat their customers. The service wasn't particularly good either and they tried to get me (one person) a 12 seat van rental because that was easier for them.

I recently had to travel to France due to a death in the family. I booked with Avis.com (Rental agreement #: **). I prepaid for the rental and paid via credit card. I also declined additional insurance as it is covered by my credit card while booking. The car was ready at France Airport when I arrived on Feb 02, 2019. The agent verified my booking and gave me the contract. I left the airport. I returned the car on Feb 10, 2019 and left France.

Last year, I went to LA with my family as vacation. Rented a car from Avis and purchase insurance in the rental desk. That day, I had car accident in suburban LA. To make long story short, Avis claim handing company, Sedgewick denied pay liability for car accident and I end up getting sue document from the person got involved in accident. I called them and explain everything and begging to take action but they did not fast respond and always makes me calling again again... I have horrible experience with them. Don't even think about buying AVIS insurance. They are not responsible what they are supposed to do... They are not caring about customer at all!!!

Rented a car at AVIS Albury Airport signed contract, put down security $200 plus cost of one day hire $59. Upon return took them two day to return my deposit less $140 so they only gave me back $60. When I put down a $200 deposit said it was for extra klms. Never mentioned klm fees at signing of contract. In effect one day hire of vehicle cost me $190. Caveat emptor!

Defective, damaged, unclean car - Renault Trafic. 1. Gas/clutch exhaust was coming inside the car. The car was not checked, it was supposed to be fixed first. While driving a smoke was coming from the engine, and was going inside the car. As a result plans were cancelled for the trips with car. 2. The car was damaged, front bumper was about to fall off, a lot of big dents and scratches on the car. 3. Was not clean at all, as if it was just given to us from previous rent.

I rented a car for 5 days from Avis at the Las Vegas McCarran Airport rental site. Since I have good personal car insurance I specifically declined accident, personal effect, and additional liability insurance and that was recorded on the contract. As I finished signing the forms the attendant directed me to the bottom of the page and told me I needed to sign a last entry. The first line specifically states "Loss Damage Waiver is optional" and, thinking it was just legally confirming my choice to decline paying for insurance, I quickly signed.

I reserved a car with the expectation that I would have the car ready at the airport in Atlanta. Upon arrival, the female staff was rude and disrespectful. She acted as if I’ve done her wrong in the past. The car I reserved was paid in full online and I presented the same credit card used to make the online payment. She said she needed to run my credit. When I declined and asked why she went crazy and asked me to speak with the online team over the phone. I requested to speak with a supervisor on site. She walked away and started attending to another customer on the far end of the counter. I have never felt so disrespected to that degree. I ended up going to another car rental but I paid more for a smaller car. Eventually I got my full refund from Avis. Worst customer service ever...

We booked AVIS through BA in Italy and were shocked to be charged for alleged damage, fuel fill up and a host of other things like airport surcharge, local taxes, vehicle registration fee, TP and CDW charges - all included for free through British Airways, All of these were invalid and we even had the petrol receipt to prove it from the garage 500 metres away. We learnt later that AVIS Italy is noted for their scams. In Nice recently again booked through BA. Avis t offered a free upgrade at Nice airport. No money was ever mentioned. On return to UK they charged us for the upgrade 350 euros plus airport surcharge, local taxes, vehicle registration fee, TP and CDW charges - again all included in the BA price. We will never use Avis again - they use every trick they can to scam you.

Waited over 2 hours to pick up our vehicle in Los Angeles. I had prepaid for the vehicle but because my son who was the named driver didn't have a credit card they demanded I pay again and wanted to charge over 3 times what I had already paid. Even though I had a credit card as security they wouldn't accept it for the original booking but perfectly happy to accept the same card if I pay again at the inflated price.

Upon arrival, they (Avis Rent a Car - France) would not honour their online claim that the 2nd driver (spouse) was included, so we were charged for an additional driver which almost doubled the quoted price! Of course, not much you can do about that when there is a long queue and no other option at that point. To add insult to injury, two months after we traveled, another 100.00 (60 euros) was taken off our credit card as administrative charge for a supposed parking ticket. Another month later, we were charged a further 110.00 as administrative charges for the same parking ticket. What a racket. I will never again rent from Avis, that’s for sure.

My first bad review ever. Avis claim **. I never take the time to write a bad review but I’m compelled to tell our story to help any trusting traveler to be aware of Avis’ practice of overcharging and then acting like their customer service is helping. After 25+ years of almost exclusive car rental with Avis we find ourselves being treated as expendable customers for $88.08.

I booked my car with AVIS for 5 days from PUNE airport and dropping off at the same location. I've got confirmation email and SMS that the car is successfully booked and confirmed. When I landed in the Pune airport after several hours of Journey, I couldn't locate the car. So I dialed AVIS and checked "what happen to my car and why it wasn't delivered" and got an answer that "the car is broke down" and no car is available. I understand that it's not the only car available with AVIS and requested them to provide alternate car and agreed to pay the difference. They replied that "we do not have any cars available." I waited in the Pune airport for 6 hours with my family and a infant and fought with them, finally I gave up. Took a taxi for 5 days and started my journey. I'm a AVIS customer in USA and Australia, they are very with excellent customer service, But AVIS in India - you should be very careful and better do not book with them.

Terrible Roadside Assistance that disconnects after 30 min hold times. Reservations department not able to assist where other departments fail. All supervisors inform that they cannot assist either. Emergency roadside assistance associate who hung up after quoting that they would get a manager involved - Crystal. Reservations associates- Scott & Joseph. Reservations Supervisor- 1st contact (name unknown), 2nd contact Jose.

BEWARE! When you create an account with Avis, they require a CREDIT CARD NUMBER. And then they bill that card $2.03, which they claim will be refunded to your card in 2-3 business days. THIS IS CRAP! I SHOULD NOT have TO GIVE A credit card to create a user account. They get my card info when I show up to rent the vehicle! And at that point, they can verify the card! There is NO WAY that I can find to delete my account or my card number, which makes this even more suspicious, so beware! Once they have your card number, your address, your driver's license number, you cannot delete that info. And they can charge whatever they want to it without your permission!

Rented a car on Avis.ca and total was in CAD $ until my transaction was completed and turned out the total was in USD. Tried to reason with them but they said there was nothing they could do. Poor service, false representation, prices are too high for the very basic cars they offer. Do not do business with them... They are operating on bad faith and are not an honest company.

I rented a car from Avis for just two days. I returned the car to the Philadelphia Airport office long before it was due back. A couple hours later I got a call from the manager (from his personal cellphone!). He said I didn’t leave the key when I checked the car in and that he was going to charge my credit card for a new key or to fix the glass if he had to break into the car. He said he’d check again but if he couldn’t find it he’d charge me. He was very rude. I called back about 15 minutes later to see if he found it. HE DID but didn’t bother to call me and let me know! Of course I sent a message to the main office customer service. I received a reply saying “Sorry for the inconvenience. We spoke to the representative about it. Thank you for contacting us. Your message is how we review things to do better.” Oh my goodness. Seriously?? Horrible company.

I was lured into booking a car rental with Avis that included a promotion to get 10% back from the rental value in an Amazon gift card upon completion the reservation. Although I have a confirmation email for the reservation with this promotion details Avis notified me they will not provide the 10% payback in an Amazon gift card. I called Amazon and they told me this is not their promotion and they never had any joint campaign with Avis. Clearly, AVIS is committing fraud & using the Amazon name to trick customers to rent cars. Stay away from them!!!

I rented two cars from Avis and I have received two letters for me to pay them $1000 and $2000 for major dent damage. First off, I did not dent their cars. There is something fishy there. The first car I have now been cleared and no thanks to them. I checked the odometer reading and someone smashed the car after I turned it in. The second car was given to me with a major dent and they told me when I picked up the car, "Don't worry about it and they marked it down." Avis people are very rude and unorganized and again something sketchy is going on there to have this happen twice. I feel like I am a target and I will never use Avis again in my life nor will my family and friends.

I went through priceline for a trip to Keystone CO via Denver. Avis car rental rep said, "I'm going to give you a nice car." I said, "I appreciate that." Long story short I prepaid the car through Priceline. I returned the car at 3am because I had a 6am flight, got my receipt and continued to the airport. After returning home I reviewed my receipts and cc statement, Avis charged me $566 extra for they said was an upgrade, I told them I did not authorize that they said you signed the agreement. I said I signed the agreement for the car I rented on provolone nothing was discussed about an upgrade. I'm telling everyone AVIS IS THE WORST CAR RENTAL COMPANY THEY WILL SCREW YOU ANY WAY THEY CAN.

It was 9am. I had just seen two lions in Kruger National Park when my tire blew out. The first rule of the park is NEVER leave your car. This is especially true when lions are near unless you want to be their next meal. No exaggeration. Someone driving by noticed my tire and kindly offered to return to the nearby restcamp and call Avis. "Great" I thought, since I had purchased roadside assistance. 9:30am, fellow tourist returns, says Avis can't be here until 9am - tomorrow. Are you kidding me??? The kind person also tried to find a park personnel to come fix my tire but no one was around. So I had no choice to leave my car and change the tire. I was sweating bullets the whole time. Scariest moments of my life. Finally got it fixed and drove to restcamp Satara where I called Avis. This was around 11am.

My family and I just went to vacation in LA and I was very disappointing with AVIS. I reserved a car through AVIS a month ago and prepaid the car. When I went to the counter, the agent told me I would have to purchase an insurance. I told him I have an insurance and would like to use my own insurance and do not need to purchase one. He told me I have to purchase it; otherwise, he cannot rent the car to me. I again told him I have an insurance and don't need one. He told me that there is a state law in California and I have to purchase the insurance.

I was taking the ferry from Buenos Ares to Montevideo, Uruguay the day after Christmas. I was supposed to receive my rental car after we disembarked the boat. The representative was nowhere to be found. There were other car rental counters at the port but not Avis. Avis misrepresented that they had an office in the port when they gave us an address that did not exist on our confirmation. We asked for a car at the other counters but they were all sold out as it was the week before Christmas and New Year's.

I am disappointed and have had a terrible experience. I would have liked to have thought that you supply reputable and reliable companies but the experience I've had is below terrible. Points to consider: When booking the car rental, I was given 2 options. Basic cover and another option which waives excess and covers insurance. So I went for the better option although price was higher.

We use Avis for 18 year, the past year a was worst to rent with Avis, last thing happen we make a reservation for January 21 2019. They left my husband 64 years old without car at 1am in the morning. He in Jacksonville airport Fl. His fly was delayed because the weather in NYC not car for him because the credit card was in my name, for mistake he took my, but he had his debit card from the same bank of my credit card, driver license plus Costco member card which the one with did the reservation plus Avis member card all with his name, also with have a good record with the company for good drivers, the customer service was rude, incompetent, with him, and with no too much knowledge about the policy of the company, my husband let me speak with the customer service agent. She no try to resolve the problem and very bad education.

Avis, are renting cars that have too many miles on them, car recently just cut off on me while I was driving, so fortunate wasn't any other cars near me. Then took 3 hrs for me to even get another car, then this car have over 35000 miles and smell like a ashtray. I been renting from Avis for over 4 years now, and this will be my last rental from them. They are charging a lot for cars that's not even reliable!!!

I rented a car from 3 to 11 January from Avis Munchen Airport. All good till returning the car. Nobody told me when I took the car that I need to keep fuel receipts - I rent cars for some good years and it is the first time I saw a car rental employee straight and quite offensively asking me for the fuel receipt instead of getting in the car and turning the key to check the fuel level. I filled in the fuel tank in a gas station 7 km away from the return point, really I am not playing with this. I have the notification from the bank for the payment I made to the gas station, yet today I received the invoice and I see the "gentleman" from Avis wrote I returned the car 7/8 full. This is an open day lie, as after the gas pump stopped I pressed once again to check and the tank was full.

Arrived 930 pm on Dec 26 to discover, along with about 100 other people, that there were no vehicles available, despite being pre-paid, reservations for 6 months, preferred customer. Shuttle bus after shuttle bus kept arriving to deliver us to an empty lot, with the manager herding us in to apologize. "Put your name on this piece of paper, and we will call you when one is available..." 5 days later they called me, despite me trying to work with corporate and the local outlet 4 times a day until they called. Only got voicemails. I hope they understand that trips are expensive, and this really sucked.

This is the first time I have written a review because I have never been treated so bad. Whatever you do do not use Avis in West Palm Beach. Customer service reps were completely incompetent. It took 3 trips to the lot for them to find the car they rented to me. Then when I complained they told me they were going to void the rental and I must leave the property. I wonder if their bosses knew they had the sale made and money in hand and were going to void it due to their incompetence if they would still have a job. As far as the vehicle goes mostly worn tires, wipers looked OE with 37k on the car. If I could give a 0 star review I would.

Just attempted to rent a car in Orlando. Avis originally said we were all set and a car would be ready this morning for us. We checked out of our hotel and went down to get the car from the Avis desk at the hotel and when they ran our card an error was coming up. Lady had no idea what it was so we waited while she called someone. 20 minutes later was told it was probably because they do credit checks with debit cards (which we were not informed about prior and never consented to a credit check) so they tried my info instead of my husband's. Same error code.

In July 2018 at SeaTac Avis, it took 75 minutes after getting to the desk to get our car. We had booked in advance but no car of our size was available and no upgrade was offered in lieu of waiting. The Avis employee next to us gave a free tank of gas to 2 persons in a row, saying to the first that it was a gift and that Avis wants to make people happy. To the second one she said it was for waiting, which was not more than 5 minutes as the line was very short at that time. We asked our Avis employee about getting a free tank of gas as we had waited so long and she would not look into this.

I reserved a vehicle thru AVIS.com and ordered a Premium SUV-8 passenger vehicle (Suburban). When I landed in Santa Barbara Airport, the agent told me that he did not have a SUV, and that they haven't had one in about 30 days. I told him that I prepaid for a SUV thru AVIS website and he said why did they that. Anyway he gave me a lower priced vehicle in which still didn't accommodate my group, but we had no choice. We received a Ford F-150 crew cab with 45,000 miles on it.

I understand that AVIS is a reputable company and has rental offices around the globe with many satisfied customers but sometimes things happen and at this very moment I'm dealing with one of those "things". After several hours, numerous phone calls and emails trying to resolve a mistake overcharge, it's time for the help of social media. Rental # ** (rented and returned to Lisbon airport from 10/28/18-11/4/18). Case # **.

My family rented a Chevy Suburban from SeaTac Avis for a ski trip to Whistler. We had negotiated for a four wheeled drive. When my wife went to pick up the vehicle she noticed on the paperwork that it was NOT a four wheeled drive but was rear wheeled. She tearfully spoke with a manager indicating we couldn’t make it up on the mountain with rear wheel drive. He calmed her down and said because she was a preferred (and twenty year customer) he would take care of it. Moments later he excitedly informed her she was in luck they had a “all wheel” Suburban. We loaded the rig up with 7 people and all the gear and headed up to Whistler. Roads were clear so there were no issues.

I rented a car from Avis in Salt Lake City with plans to drop off in Denver. The agent on the (800) reservation accidentally put in Salt Lake City as the return location. When I saw the screw up I called and they told me they fixed it. When I dropped it off in Denver they charged me $790.40. I have been trying to resolve this for days and they continue to push me to new people. I have now spoken to 8 different Avis employees in the past 24 hours and the last one told me it was my fault. Their customer service is the worst I have ever experienced. I am a 2 million mile flier on United and a 1 million mile flier on Emirates. I usually rent from Hertz. I will never rent from Avis again and will cancel my corporate account and will tell everyone I know to avoid Avis.

We had to wait for over 3 hours in the parking garage in Honolulu for a car. They won’t admit they overbooked. We were only here for a short stay after being on Big Island and was looking forward to a Pearl Harbor tour or at least the sunset today. We started our wait at 2:45 and is now 6:05 and still waiting for a car. All other agencies have admitted to having no available cars and that they overbooked. There is no staff explaining to people where lines are, expected wait, etc. and, we are in the preferred line! Unacceptable!!

Just wanna say that at Wilmington ILM Kristen is always professional with a smile. She’s always very helpful to whatever needs I may have. She’s an asset to the company. Keep up the good work. Whenever I’m in a bind as far as what type vehicle I need she goes above and beyond to make sure the customer is satisfied.

They had 2 people handling paperwork for 20+ people in line, and they were working express with none working regular line. So when someone came to express they would jump to front and skip people waiting 2 hours in line. I could understand 1 person working that line; this was needlessly cruel. The car was covered in water spots that made it really difficult to see out of the back window and mirrors. They refused to offer anything for such a horrible customer experience and were completely unapologetic. The worst was when I called customer service hotline to complain because of the horrible experience, they vindictively changed my rental rate from $78 to $176. Rent here at your own risk. Plan 2 hours for pickup, and be prepared to argue with a wall when they screw up.

I recently had to rent a vehicle from Avis Rent a Car Systems at 1101 East Roosevelt Rd., Lombard, Il 60148, (630) 620-9113. I rented two different vehicles during a two week span. Agency Operator, **, was extremely helpful, courteous, and worked with me to afford me the best possible prices. ** and his team were very accommodating and I recommend their services.

I rented a car of Avis at ST John's Newfoundland Airport Malibu Sedan for 1 day. Only cost me about $320, really big Problem. After that they steal from the MasterCard account from time to time With different arguments...

I will not use Avis Budget again and don’t recommend it to others either. I rented via the web, a car for 6 days in Nice, France with pickup at the airport. Not only they did not have the car from my rental reservation and they downgraded the car, but I also ended up with a whopping 1.224 Euro charge on my credit card the day of the car drop off.

My flight to Manchester in the UK was delayed by 48 hours due to weather. I called Avis to let them know I would be late and was told my pre-booked and paid for (months ago) reservation would be canceled if I didn't show up within 24 hours of the booking time. So here we are just days before Christmas trying to find another rental car. Exactly where I planned not to be by pre-booking. I couldn't cancel without losing my money but it seems they can.

Somehow entered wrong dates for my rental car reservation. Selected the 25th as the pickup date instead of the 24th, which was the intended date - the drop off dated remained the same for the 28th. Within 10 minutes of making the reservation I called customer care to inquire about modifying the reservation and I was quoted nearly double price to add one day. Original price for 25-28th was $458. To add one extra day would have costed me an additional $357, per the customer service rep. This is outrageous, especially when I could log onto the website myself and redo the reservation for only an additional $77.40 + taxes.

Rented a van from Miami to Connecticut, the van was dirty and not serviced. The washer fluid had not been filled, so we were unable to have clean windows. The engine light came on the 3rd day and the tire pressure light was on for 2 days, even after we put air in them. Rent a junk with Avis!

Horrible! I drove the Jeep one day, drive less than 30 miles and have a tire blowout that endangered my life, stranded me, and received a bill to pay for their roadside service they coordinated. Had to wait over 2 hours in at night, alone with complete strangers driving by, honking. Completely a traumatic situation. AVIS was apathetic to the situation and put me in a dangerous situation. I will no longer rent from Avis. Horrible! Ps. I was an AVIS Preferred member. Response from Avis - did not do an investigation obviously. “Thank you for contacting our Avis customer service department regarding the charges related to damage from your rental. We apologize for any issues that occurred during this rental. We understand the frustration that comes with unexpected damage charges and would be pleased to assist you.

Due to bad weather, they jack prices up $90 extra. This was absurd. Customer service was terrible and did nothing to help the situation. The company overall is just terrible. Took everybody's money and do nothing to help the consumers with their experiences. First time renting a car and was disappointed.

AVIS did not meet their end of the agreed to contract - I would never recommend renting through AVIS on international travel. I am still dealing with a case number which I had opened immediately after returning from travel on 10/6/18. It began with a pick-up of the vehicle in Germany on 9/24/18. At which point I was informed I had a security deposit of 950 Euros. I was never provided a heads up, but I went ahead and provided my credit card for the security deposit. I then leave with the vehicle not fully fueled and was told that the fuel gauge is not reading accurately. I was assured the vehicle was fully fueled based on their paperwork. (In having the vehicle for 2 weeks, I found no issues with the fuel gauge.)

I rented a car 11/21/18-11/27/18, I prepaid because when you prepay you get a 30% discount, so my total was $367.03 but they gave a $28.81 discount because the price changed. I returned the car on the 27th with a full tank of gas and was later charged an extra $67.63. So I called Avis and was told that $38.82 was for gas and $28.81 was for taxes. The same $28.81 that they refunded me before I picked up the car because the price had changed. I emailed my gas reciept to them however this is the second time they charged me for gas and had to refund me.

I'm a preferred member. I was given paperwork and check out a SUV. I put my bag in the vehicle while I was waiting on my other guest to arrive on flights. I return back to car some hours later to find that my bag was gone along with the rental car. One of the agents check the car back in then rented the car to another customer. My bag is still not with me. I had to buy clothes, I miss some meetings because I wasn’t prepared for because I had papers needed in my bag. I have a push start automobile that I have yet to move because the remote starter is in my bag... A mgr did call me 2 days after I returned home to tell me that the customer returned with the vehicle along with my bag. A mgr name Toni called and told me they had my credit card on file and that they could charge my card and have my bag sent to me... Why should I pay to have my bag sent to me. I did nothing wrong but be a preferred member... I need answers and I need my bag.

I reserved a car for a Saturday afternoon pickup and when I got there was advised that the people went home early at 1:00. I called the Avis company and their only advice was to pick up at 9:00 the following morning. I got there shortly after 9:00 am. Was told there were no cars available. I asked, "What happened to the car I reserved," and they told me it was rented out. I asked, "How could you rent out a vehicle that was reserved for me and you were closed in the interim? Furthermore why wouldn’t you have looked at your rental list and called me telling me such." In both occasions had to get a lift to pick up vehicle and needed to go to airport for a flight. I had to hire a cab to do so and was now over $200 instead of the $32 one way rental. No other rental car companies in the area open on a Sunday morning. Not happy with Avis one bit!!

I had reserved the car, paid for it and then I was told it's not available, and then I was told that it is available but ONLY with the chauffeur. I am preparing a lawsuit against Avis. I believe there are others with similar situation. The Avis India is confident and content that this won't affect them in any way and I wish to change this contention.

I reserved a car online and prepaid using a credit card. I was able to wrap up my trip early and returned the car early. A line item on the receipt was labeled "Non-Refundable Prepay". That's right, if you return your car early on a prepay, you are penalized. You cannot get your money back. I will never use Avis again.

We booked and paid for a rental vehicle a month in advance to travel for the Thanksgiving holiday to see our Marine son. The day of the rental pickup Avis called to advise they DID NOT HAVE A VEHICLE FOR US. Are you kidding me??? We booked and paid for it over a month ago... Isn't that what "booking a reservation" means? Called customer service 3 times and was advised they did not have any vehicles and I should call a competitor to try to get a car - THE DAY BEFORE THE THANKSGIVING HOLIDAY?? We had a RESERVATION a PAID reservation. We will NEVER again use Avis - horrible customer service, bad planning of reservations. I would have given them ZERO stars but system, required at least one.

Rented from Avis and kept the car for 12 hours. Was quoted $60 + $14 for a car seat and told if I returned it to a non-airport location I’d have to pay a fee which would make the tots $91. Dropped the car off and was charged $143. Charged EXTRA for dropping it off at the airport, charged for fuel (despite the tank being full), and nickel and dimes with things like “CFC” and “Concession Recovery” which nobody could explain. They are total fraud and know that the second you take possession of the car you are trapped. Bait and switch is the name of their game. Avoid this miserable company at all costs!

I had rented a vehicle on the 3rd of October and returned it the same day. After a month, on the 12th of November, 2018, I was charged an additional 250 Canadian Dollars. Upon investigating, Avis claimed that the car was dirty? To provide context, I had the car for 8 hours. I drove it directly from Avis in Vancouver BC to Avis in Portland Oregon (airport), and hadn’t eaten or drank anything while driving it. After returning and inspecting it the employee said ‘everything looks fine’, and then thanked me.

We will never rent a vehicle from Avis again. When we went to pick up our SUV, we had to wait an hour for it to be cleaned even though we reserved it online weeks earlier. While we had already paid full price online when we reserved our car, we were told there was ANOTHER $100 deposit just for online reservations. That extra deposit made the rental more than we would have paid if we would have just walked in. The girl who was working - the ONLY person there - rudely assured us that it was a refundable deposit.

Never do business with Avis. They allow their employees to steal from customers within 5 minutes of returning our Avis rental car. My sister realized she had left her purse. In the car. She went straight back to the car and an Avis employee handed her a ransacked purse with $108.00 cash missing!!! Disgusting!!!

The WORST company so far I had to deal with. Never will I ever rent from them again. And since Budget in the States is also managed by the same people I will not rent from them either. They OVERcharged me and I called customer service who apologized to me and gave me the exact amounts that I was supposed to be charged. He told me to send an email to them and prove that these charges were made to my credit card. I did so. From the very beginning the employees would not read my email and would explain to me something that I already agreed to pay for and don’t have a problem with and IGNORE the overcharged amounts. When I would reply back again ANOTHER employee would answer and give me ANOTHER excuse and again ignore the overcharged amounts.

The car we requested was not provided so we were given a Denali, not our choice. It was dirty, smelled of smoke and had many yellow markings highlighting damage from previous renters. Our trip was over mountains at night and immediately we realized the front left headlamp had an issue. Our view was dark just feet in front of us, which as the yellow line dividing us from oncoming traffic. Even worse, we could not see if an animal or anything else was on the road just ahead of us. We used our high beams where we could but it was not safe to do so with other cars approaching of as we followed cars. The trip was stressful and dangerous. Fortunately we did not drive in the dark again. Upon returning the car we told the service person about the headlamp.

My husband and I rented a car from Avis at SFO recently. While we were picking up the car, we noticed there was a hole in the back seat and we immediately informed the agent at the scene. The agent said it was ok and gave us the green light to take the car. When we were returning the car, we mentioned the back seat hole to another agent one more time and the guy also said it was ok.

My mother and I rented a car from Avis. It was a 2017 (or 2018) Kia Soul. We had paid Avis for a 2 day rental. Drove it 16 miles one way from the airport and parked it at my cousins. When we went to get in it the next evening, we noticed we had a flat tire. Had several gentleman there who were more than willing to install the spare in order to drive it the 16 miles back to the airport the next morning but there was NO SPARE TIRE provided in the rental. We contacted Avis to find out what we needed to do since there was no spare tire provided and they insisted on HAULING another car out to us, swapping cars and leaving us with the new car.

I reserved a car for 3 days in Richmond, Va. We picked up the car at the terminal and received a receipt which matched the amount that we had booked online. We returned the car and received a receipt which also matched the amount we had agreed upon. Several days later I noticed that my credit card had been charged more than double the agreed upon rate (which was ON MY RECEIPT). I had a tough time contacting customer service (first call went to dead air).

Rented car from Stuart, Fl and returned at Miami airport. Upon return of the vehicle I was charged $9.99 per gallon for gas. I have rented cars from several car rental places and never charged that high of a price. I just rented a car from Enterprises and their refill charge is $3.99. Avis is gauging their customers. I am warning anyone thinking of renting from Avis look elsewhere because even if the rate is lower you will pay more in the long run. As well I paid my tolls at the plaza and they also charged me a toll fee.

Recently I rented a car from Avis Car Rental at the Detroit Metropolitan Airport. First off they didn't have the car that I wanted so I got another car that was $10 a day extra charge then I told him I wanted to prepaid gas program more than once and the person behind the desk more than once said, "Okay", but lo and behold when I get home and get the bill they charge me for it. I left them a half a tank of gas. I thought I was being generous and they charge me $118. 9.99 cents a gallon. Don't use this company. Shop around because there are others out there much better that won't rip you off like this company and customer service was no help whatsoever.

I rented a car from Avis and put 8,000 miles on it. At the 5,000 mile mark we changed the oil because that is how I treat any vehicle. Avis refused to reimburse me for the oil change. I guess they want customers to abuse their vehicles. They obviously do not encourage maintenance by the customer.

I rented a vehicle for my husband to go to work out of State. I prepaid online. I went to the counter to pick up the vehicle and spoke to Megan. The system wanted to charge me more. $283 more!! Megan assured me that it would not charge me another penny being it was a one way. I had already paid $152. When my husband dropped off the car, he also asked the clerk if we would be charged anything else. They told him no. I went to pay my bill on my credit card statement and the charges were there. I called Megan and she assured me that it would be taken care of.

I reserved a mini-van for vacation. No minivan available when I arrived for pickup. I had to settle for a Ford Flex SUV which had minimal trunk space. I enjoyed driving the Ford Flex but the keypad panel on the driver's side popped off and broke in-half as It slammed against the back window during drive home. I was hearing a wind noise previously but could not find the source. Through research I discovered this was known to happened before as Ford attaches panel with double sided tape.

First off the girl at the desk did not know how to use the computer and was calling her boss who was not answering his phone. So she gives me a car after an hr and half waiting. Then I return the car w/ gas receipt in the cup holder because the airport employee were rushing us to get out and catch the bus. A week later I am charged 100.00 for gas. I call and speak to another person who don't know what they are doing and he tells me they have no records of the car being returned. So they lost a car for week and decide to charge me gas money which made my checking account bal in the red and it takes 2 weeks for refund and I am charged fees for overdraft and I contact them again and they say give it another week for the refund. Are you kidding me???

Although very upset I went back across the street and filled the tank. I filled it to the top and it took .42 gallons. Yes, less than 1/2 of a gallon. I was prepared to join the preferred Avis but unfortunately I cannot do business with this company. Avis Car Rental, South Sarasota, Fl.

We had booked a 7 seater car for a one day trip and paid full amount with additional 5000 RS security deposit. We received a confirmation of vehicle as well. On the day of travel, the vehicle did not arrive till the time of trip start. After following several times they mentioned they have cancelled the booking as they could not find a vehicle. So beware. Even confirmed bookings can be cancelled by them at the nth moment upsetting your travel completely. Now I am following up for the refund. Horrible customer service provided by Avis self drive cars. I feel Zoomcar is always better. Avis rents are also on higher side.

Our rental car cost us double what the original quote was. They obviously did not have the car that we had originally booked. The agent tried to "upgrade" us for 50 pounds per day. We refused. She then tried to "upgrade" us for 30 pounds per day and we refused. She then said we could have the upgrade for free. I assumed that the insurance and taxes would remain the same. When I reserved the original car, the CDW insurance was $56.93 and taxes were $148.59. On this new "upgraded" car, insurance was dollar equivalent to $291.30. The 20% VAT tax was added onto this insurance which we had not requested. In the U.S., we call this "bait & switch". They gave us a free "upgrade" but they made up for it in increased insurance and taxes.

I rented a car from Avis in Los Angeles for two day business trip. When I returned the car back to the airport the Avis attendant checked the car and gave me my receipt. Two weeks later I received a letter in the mail saying they were charging me $150 for dirt on the backseat. I never use the backseat not even for luggage. I called customer service and they said they would not eliminate the charge. I’m a 20 year preferred Avis customer that rents cars every week. There was no way the dirt on the back seat was left by me on my business trip. Avis just lost a 20 year preferred customer.

I flew into Pensacola with my 3 kids on Tuesday October 16th - 2018 to visit my mother and help her after hurricane Michael. I had a car reserved with Avis. Reservation ** - when I arrived, they told me that they didn't have a car for me. I was literally stranded at the airport with my 3 kids and was 2 hours away from my mother's home. I was lucky enough to get a cab for $150, and the jerks at AVIS will not reimburse me for the cab ride and I still don't have a car. Never again will I rent from AVIS.

We rented a car from Avis Rental Car in Florence Italy on 9/6/18 and returned it later that day using overnight drop off. The car was parked in between two cars and did not have any scratches on it but was dirty because we drove through gravel. Two days after renting the car we receive an email and charge for $322 (US) because they claimed we scratched the panel under both the driver's side and passenger's side door. There were absolutely no scratches on the car when we dropped it off and the lines look too straight to be an actual scratch. Instead, they look like paint markers that were used to draw on the vehicle. I tried fighting with Avis customer service but they claim the damage paperwork submitted checks out.

They gave me a vehicle I didn't reserve after spending the time with the manager looking at all of the vehicles so I can choose the two that he had that would be big enough for us. Yeah it was the same brand but it was a minivan and the one we ordered was an SUV. But it's all titled under the same section so they get away with it. So we lost a day of travel complaining about the car because it wasn't big enough and it took us a long time to get what we could into it and get people to take to their house the other stuff until we can get back for it. And they had nothing bigger left on the lot. No reimbursement because the manager at Long Beach Airport said he didn't do anything wrong... even though I have text messages where he admitted the bait and switch. Never ever again will I use them. Now we have to drive like the devil to make up the lost time on our trip.

I reserved a car at the Frankfurt airport on Avis.com for an estimated $350. I paid with a VISA card that carried CDW insurance and confirmed it twice by phone with VISA before my trip. After waiting in line 1 hour at the Avis counter, I told the attendant I did not want their insurance. She charged it anyway and my final cost was over $700. This company is taking people hostage at the airport, they know you have no choice but to sign their contract if you want the keys to the car you reserved to leave the airport. Totally dishonest and corrupt. I have read many reviews since that describe the same scheme of overcharging customers with their special insurance.

I rented a car on 10/06 from DENVER Airport. I returned car with FULL gas tank on 10/09 5 am because my flight was at 7ish. I then got a gas charge on my credit card almost 10 days later!!!! This total was another 266.00. Really??? I called the local number in DENVER for 2 days an NO ONE ever answer the phone EVER!!!! SO then I call the 1-800 number and they said, "OH well. Just find a receipt for the gas charges and we will take it off. IF WE AGREE!!!" And it will take almost 2 WEEKS!!! This extra charge made my credit card go OVER the limit as well! NEVER again AVIS!!!

We rented from Avis, as usual, in August and in September received two charges on the credit card for tolls - we paid all our tolls with cash as we were only around Orlando and Kissimmee. Having checked the receipts the tolls were only on the final 2 days of our rental. On the penultimate day we were at SeaWorld during the times mentioned and the last day we handed the vehicle back before either charge occurred. We are now in the process of to-ing and fro-ing with Avis and collecting receipts to show that these charges could not be apportioned to us - all we can think is that they have mixed up the rental numbers as at least one charge is for a road we have never used! Wish us luck we will be disputing the charges with the credit card company.

I am beyond disappointed with my experience and will never use Avis again. My reservation was booked and paid for last week. When I arrived I was told that I could not use my debit master card even though the charge was already withdrawn from my account. The reps at the counter offered no solutions to my problem. I called customer service who offered me a car at another location for TWICE the price! This is a bait and switch of the worst kind. In addition, this was for a corporate meeting and I will be passing the feedback to our company travel dept. Never again.

We rented a car from Avis San Diego airport on October 12, 2018. The vehicle was in a completely unacceptable condition. It reeked of the smell of both cigarette smoke and **. There was trash left in the car (e.g., coffee cups, papers, etc.) from the previous customers. We arrived in the evening and had somewhere to be, so we did not have time to go all the way back to the office from the garage to request a different vehicle. We called the Avis San Diego office more than 10 times over the weekend but no one ever answered the phone and there was no voicemail.

The Avis.com online booking system for rental cars allows you to reserve and pay for rental cars from pick-up locations that do not have cars available. In all fairness, the rental car pick-up location itself and their staff (in this case it was the Avis counter at Wyndham Hotel in West Houston, Texas) were fairly helpful, but at the same time, made helpless by the system.

I got a truck from Avis Boston to Virginia. This reservation was made 2 weeks prior to my departure. On getting to the counter, I had informed the personnel that I specifically requested for a large size truck because I was moving out of state. That being said, I signed off on the agreement not knowing that my drop-off location was specified as Boston. On getting to Virginia, I observed this and had called to return the car barely 12hrs of returning the vehicle and was told I had to pay additional fees which amounted to a total of over $900 for an initial reservation which should have been $284.

Made a prepaid reservation at Avis in Bodø Airport in Norway. The reservation was a prepaid reservation made online. When I got my credit card statement, I saw that I got charge for 1 856 NOK (around 300$) that was not selected when I made the reservation. By calling their Customer service, they are telling that it is mandatory insurance but they are not including it in their prepaid amount. This is surely false advertising. They are attracting you with a good price and when you actually make the rental, the price you are paying is inflated by these hidden costs. Review your contract in full and make sure not to use their prepayment option as you will get ripped-off. Never using Avis again!

I wish I can give negative stars especially for your Boston Logan Airport staff and Facility. You delayed my pickup by 1.5 hrs whilst I stood in line patiently. My flight took lesser time than your wait time. Then you charged my card $23 additional because I dropped it off 40 mins later and added an extra day of insurance and a bunch of BS charges. Beware scam rental company!

August 2018. I made car rental arrangements by phone (in English) a few days before traveling to Montreal from Arizona. At YUL, Avis was out of small cars so the Agent gave me a Ford Flex instead of a Hyundai Elantra. Charges were added to the amount quoted earlier. I was told the office would be open 24-7 for the return. I could not get a hold of anyone at Avis other than a recording. Upon my return, 6, instead of 7 days later, I learned (from a personal acquaintance) that there would be no personnel at Avis after 11 p.m. and no one before 9 a.m., so I had to spend the night at the airport to catch my flight in the morning and be able to have enough time to return the car before my flight.

They will charge you a lot for no reason. They charged us $250 saying that we smoke in the car and we Don't smoke. They are crazy and just like to steal money with no reason. They also said that our car is white and they give us a red car instead. They are robbers.

Beware Avis, they will sell their car insurance coverage even you said "no" to them, unfortunately after waiting more than 30 mins we lost patience. Without double check we signed the paper. Now it appears on my credit card. We called this merchant several times, they refund $30 instead of we agreed half which is $224.5. They set up customer in this way, so they can make extra money! They post cheaper daily rental price to beat other company, but when you return the rental car they will always find something to charge you more!

They added lots of extras without our permission, hid these within extremely complicated documentation and then leveraged the language barrier to charge us for hundreds of pounds of extras that we did not require. The complaints team take weeks to respond and then say they can’t help, won’t tell you their complaints procedure or how to escalate a complaint. A month after the hire they have taken more money from our card with no invoice or explanation therefore this is now being investigated for fraud. Please avoid at all costs!

‪Avis wants to charge us almost $500 for repairs on a vehicle that we rented 2 months ago. They have a generic invoice and no proof that this damage caused by us. I will NEVER use them again and I encourage you to not used them either. ‬I spoke with a representative and he told me that the same vehicle was rented 2 days after we dropped it off. Then, when I spoke to another representative, she tells me that it wasn’t rented out, that it was the date that it went to the shop. THEN I get on the phone with a supervisor and she tells me that they are both wrong and the car went to the shop the same day. Such BS! My husband was the only one that drove the vehicle and he is a very responsible driver. I believe that one of their porters damaged the wheel and tire and they’re trying to blame it on us. I wrote the CEO and I have no response.

Let me begin by stating I found my birth mother & siblings after 49 years about 6 weeks ago. I made reservations for my children & I to fly from Texas to Boston to meet our long lost family (21 people waiting to meet us on Cape Cod) approx 1 month ago. With the flight reservation I, of course, booked a rental car as it's a 2 1/2 hour drive from airport. I was extremely diligent in reading the fine print as I use a debit card & not all companies will allow. I have been renting vehicles for 30+ years without incidence. I allotted several extra hundred dollars just in case Avis required a deposit even though it was not stated in fine print.

I really hate leaving a bad review on someone but this one has gone too far... I have previously rented from Avis and it has always gone smooth which has been stopping me from giving them this review but now after today I just. I rented a van for one day for a small trip. Picked it up on time and dropped it off at 11:30 pm (the return time we had paid for). Couple days later I see they overcharged me $275 dollars... I call customer service to find out what happened and they tell me I didn't turn in the van until 5:30 am?!? I tell them I specifically walked into the office to turn in the keys to make sure everything checked in correctly and spoke with their representative. They put me on hold and said they could only remove 50% of the charges?!? I then get upset and tell them I will not be held accountable for their mistake and she tells me there is nothing they can do.

I wrote the following letter to Larry DeShon on 9/7/18. I received a call from his office the next morning with an apology and promise of a full refund and a week of free car rentals - none of which has happened (it is now 9/27): "I have been an Avis advocate and customer for more than 20 years. I recently became a business preferred customer and have been very happy with Avis. On September 4, 2018 I picked my rental car from the Avis at the Sacramento Airport. My rental Agreement number was **. The vehicle number was 85168366. My destination - Fall River Mills - was approximately a 4 hour drive first on I-5 and then on Highway 299.

Avis/Budget provided an 8 passenger van for TDY purposes. No less than 60 kilometers after leaving the Nuremberg airport Avis location, the vehicle come up with an engine failure. Leaving me stranded for 3 hours (and counting as I’m still here). Called the “roadside” assistance number, they said it will take 30 - 60 minutes for someone to come look at the vehicle to determine if the rental is functional... It doesn’t take a genius to figure out that it’s a transmission failure (945.2 km mind you).

I wanted to post the horrible experience I am having with Avis Car Rental. I am in Dallas with my family with 2 young kids, and I lost the rental car keys last night and below has been the sequence of events that has happened so far: Called Roadside assistance and they dispatched someone to come open the car and check if I left keys in car. Guy came, opened the door and could not open the trunk. Called roadside again and they said they don't know if I will be charged for this service or not!

Beware Avis / Budget rent a car are careless and negligent putting travelling families in danger. My wife, myself, our friend and three young children picked up a K class Renault Grand Scenic in Paris (Avis rent a car, 21 Place De La Madeleine, 75008, Paris, France) on July 24, 2018. There were no visible signs of damage or problems with the vehicle upon my initial inspection. However, over the course of the next few days on our way to Noyers, France, for a wedding (approximately 200kms south of Paris), the steering wheel began to increasingly wobble while driving. After visually inspecting the wheels on the vehicle when we got to Noyers, I noticed that the tire tread was badly damaged. We spent the next few days leaving the vehicle parked, having to hitch rides with other family members for the wedding events fearing the poor condition of the tires.

In July I rent a car in Tunis for 8 days, I did the reservation online for 375.43 euro, that it was about $428. When I received my credit card bill I found out that they charging me $502. The explanation about the extra charge was that they charged me the 10% more because I didn't show some document, but when I reserved the car it was nothing about any document or any additional charge. After many e-mails and phone calls they said that they feel sorry for misunderstanding but the charges will stay. This was my first and last experience with AVIS. DO NOT rent a car from them, they will steal your money.

On Aug 8th I reserved a Economy 2/4dr car on Orbitz. It stated a Hyundai Accent or similar for $309.55 one week rate and one day between Sept 11 returning on the 19th. When I went to pick it up Avis stated they only had a Volkswagen Bug, I stated that would not due and to give me a free upgrade for breaking my reservation. The clerk said he would not do that but a upgrade would be $5 per day. After stating poor service I took the upgrade, it was to be a Toyota Camry. When I got to the car space it was a Mazda 3 (very hard car to get into and out of). On my return I called the Avis National Office to open a complaint. I found out the cost went up another $5 per day due to the 2nd upgrade for the Mazda 3.

I rented a car through Priceline from Avis for $56 total. When I got to the desk I asked about renting it for a 2nd day. They said I would have to stay with the Priceline rate. I asked, "So it will be $55 something?" He said, "Yes ma'am. "When I went to sign the contract I saw it was for $81 and change. I asked, "Is this for 2 days?" He said, "Yes ma'am." As he handed me the contract, I again asked, "Is this amount for 2 days?" He said, "Yes ma'am, that is for 2 days."

I thought our experience was maybe a fluke 'til I read some of these reviews. We've rented twice this year from Avis because of an employee discount I get thru my employer. In May everything went ok, nice car, easy prebook and prepay. Picked car up, The clerk's approach while explaining the rental agreement left me feeling like he thought we were only renting it to trash it. You could definitely tell he hated his job, oh well. Went on vacation, great time, dropped car off, done. Rented from same location in Clarksville, Indiana in September. Same clerk. Prepaid, prebooked. Finished paperwork, same lifeless, "bring it back trashed" speech. Did the walk around while he was on the phone, pointed out damage he didn't notate, and still didn't. Opened car to check fuel, car had an odd odor like it hadn't been cleaned.

My experience with Avis was a mixed bag. I went from screaming mad to extremely satisfied. The one star was because I want people to read this review and make their own decisions. It was based on the screaming mad part. Sorry it is such a long post but make sure you read it to the end where you will find positive accolades regarding the rental return.

I made a reservation. I found a much better price with another company. It had been 30 when I called to cancel. Plenty of time for them to rent to someone else and I was told there would be a $50 cancel fee. That is crazy! I am a disabled veteran with a limited income. $50 is a lot to me. That is pretty dang shady to charge a fee to cancel a reservation 30 min later. I have rented from other companies and the policies are usually a full refund if you cancel within a certain amount of time. Don't do business with Avis. They are overpriced to begin with and then they charge a huge fee if you need to cancel.

Left my prescription glasses in the center console and noticed it missing five minutes after turning car in. Looked around the lot and couldn't find the car. Avis customer service simply handed me a form to fill out online. Did that immediately. Got an Avis CASE #. Two days later, I received a FOUND ITEM message. I thought "Great news." Not so fast. The number they gave to retrieve the item NEVER answers with a live body and the recording asks for your TRACKING NUMBER. But I was never given a tracking number. And the automated Lost and Found voice prompt automatically HANGS UP on you after three invalid TRACKING number attempts.

I rented a car from Nashville, went to airport for upgrade and drove from Tennessee to Wisconsin. With expired tags and the shakiness of the car on highway was told to return to the nearest Avis. Ask representatives can car be picked up. Was told I would be charged then on top of that when turned car to downtown Milwaukee Wisconsin was told I would have to fill up the car before I receive the new car. I had to fill up the car that had the expired tags and the shakiness and cost me $31.24 that should not be on street driving. I could have gotten pulled over my license in jeopardy and the car towed. Asked to used coupon for free day because I would return the car a few hours past the drop off time. Was told no and it will only cost me $10.00 instead was charged for and additional day at $23.75 a different rate amount for the week rental. No consideration, no apology, no nothing.

I took a car at Munich airport. The agent told me that I get a full tank and may return full or empty. In the latter case they will charge my cc. I usually return cars with full tank so I did not ask any further questions. On the day we returned the car I filled the tank up and intended to top it when I get closer to the airport. However I did not see any gas station from Munich to the airport or at the airport itself (I was told later there is one at the airport, but if you follow the rental car return signs you do not pass by it).

Don't use AVIS ever!!! The offer on the website is good and beats most of the competitions. I decided to go with AVIS because of the name, how wrong could I have been. Arriving at my destination airport I go pick up my car and get insurance charges of double the lease price. They seem to scam people this way always. If I would have picked up the car at the airport I would have paid $9 per day. While pre-booking it came to $62 per day. Same insurance. Bad, customer service on top as there was never a reply to my email complaint or you put me on hold for over 20 min until I gave up. Writing didn't do any good either. After getting an official complaint number I waited 50 days to hear that they closed my claim without any explanation.

I'd like to give below 1 star if available. We have been renting cars from many car rent companies. No one as bad as Avis. In Honolulu airport, they made us waiting for long time in front of desk. We rejected all extra coverages they offered. But we got a $400+ bill for 6 days extra charge (car rental was prepaid already). And the 1st car we got was defected. NEVER NEVER rent a car from Avis. This is scam company.

I took the option of them filling the gas back up, well that was a huge mistake. I used 1/8 of a tank, brought the car back to Avis, ask them how much the total be for the gas and the lady told me $31. I asked why he would be $31 for 1/8 of a tank and she told me because I did not bring it back on empty so they would charge me $31 or I could pay $2.77 per gallon but they would charge me for a full tank even though I did not use a full tank. What a rip off Avis is doing with the gas. Stay away from Avis.

If I could give Avis negative stars, I would have written about one hundred reviews. The service of Avis is extremely disgusting to the point where I don’t even know where to begin with this story. To start off, my family of four with two children rented a car from Avis in Lisbon, Portugal. We had a plan to travel to Algarve for three days after picking up the car from Avis rental that was booked 6 month in advance, keeping in mind that the travel to Algarve is 3 hours away from Lisbon. We arrived at the airport to pick up the car at 8:30am. Nonetheless, I waited in line for 3.5 hours to pick up the car. The service at the car rental station was horrible and tremendously slow as if the workers were working at their leisure, with no desire to work at appropriate speed. Additionally, the people at the car pick up service were not only slow, but were extremely rude as if they had no desire to help or answer any questions.

Avoid like the plague. We hired a van from Avis's central Bristol branch to move house and received a phone call an hour (!!!) before we were due to collect it letting us know that they could only offer us a car (obviously completely unsuitable for our needs). We never received a satisfactory explanation of what went wrong and had to wait close to a month to receive any form of response from their official complaints department regarding money we had paid for a vehicle we weren't able to use (this wait is well in excess of their service level agreement).

On my recent trip to Europe I was given two rental cars that broke down. On the second breakdown my family and I were forced to wait for over 5 hours in over 100 degree heat while the Dutch and German Avis offices argued about who was supposed to help us. When we finally got a tow truck, there was no replacement car to go with it so we couldn't get to the hotel we had booked and lost our reservation money and had to pay for another hotel near the breakdown site and pay for two taxis (at a cost of over $100). We lost over 3 days of our vacation, have not received a penny in compensation for our out of pocket expenses. We are still waiting on Avis to get back to us on our claim, despite numerous calls and emails to customer service. ABSOLUTELY HORRIBLE EXPERIENCE!

My Avis experience could not have been worse. They started by sending me out to find the red car on the roof of the parking garage for 15 minutes that turned out to be a sliver auto of a different model. While we were using the auto we suffered two flats, I replaced the first tire later another flat occurred which inexplicably required them to tow the auto someplace to replace a tire. Well we never saw the car again. Avis NEVER contacted me, I initiated all contact.

Tried to book a car online for my UK trip - entered all details, including credit card, and got a message to the effect 'something went wrong, try later'; I tried later - exactly the same outcome. So I booked with a different company (very straightforward). Few days later checked my credit card statement and Avis had charged me for 2 identical rentals - they took the money but I had no record - no email, no booking reference, etc. Tried to contact Avis but their "systems were down". So emailed their customer care (haha) people, again and again - all I get are automated replies. 3 weeks later and still nothing. I have reported these transactions to my bank as fraudulent (i.e. unauthorized). As I have no confidence in getting my money back I will find every review opportunity I can to encourage people to NEVER use this company EVER.

Had a reservation in Detroit. Waited in line for over an hour while the staff socialized behind the counter. Found out they were short on cars. Finally received a car but they tried jacking the price by $80 from the reservation then the car stunk from smoke and was told there were no other cars & to go buy an air freshener. Next morning went to Avis in Troy, MI & the person exchanged the car and was told the dates and amount were exactly the same. Turned in the car without problems. Then checked our credit card to find Avis charged us an extra day for the 12 hours we had a car that literally made us ill. Trying to contact someone at Avis is not an easy feat. Still no resolution. Never had this problem with other car rental companies. NEVER GO TO AVIS.

I thought we got a good rate on an Avis car rental in Detroit. We got stuck in traffic on the way back to the airport and arrived 36 minutes late. We were charged for almost the same as the full day rate. Won't go to Avis again.

We rented a car from Avis that would not start the next morning. When we called Avis they would not bring a car and they referred us to customer service. We waited 5 hours for a jumpstart. Roadside service said that Avis doesn’t service their cars. Avis refused to deliver a different car to us and said we needed to drive 1.5 hours to get a new car. When we stopped for lunch the car wouldn’t start again and we found someone to jump us. We couldn’t wait for roadside assistance as Avis would be closed before their assistance arrived. We lost 9 hours because of Avis. They offered no compensation! Don’t rent from Avis!

It is one thing to be the victim of rental policy where a 2 hour late return equals a full day charge. But add to that... the full day charge was 96$! (more than the quoted daily charge), add to that when I phoned direct to speak to an agent, I was put on hold for over half an hour until I finally hung up. I called back later, was told to leave a call back number. No call back ever came. When I again called, and finally got ahold of the agent and frustrated by now, I explained my grievance and the agent responded snidely with this: "Are you okay? Let me explain one more time." And she did, but differently, quickly, double talking about airport fees and taxes. Like l'm expected to pay airport fees twice for one rental! Bad customer service, really rude agent and a gouging policy. No more Avis!

I rented a car from Avis from July 31 - August 2nd, 2018. The written agreed upon corporate rate was $247.21. I was charged over $700.00 days later. I called and complained to be told I kept the car four days longer than I rented it. I told them that was absolutely false and that I returned the car on time and with a full tank of gas and caught my flight two hours later on August 2nd. They then said they would get back to me after a few days "review" period. I heard nothing but then saw a $301.04 refund on my card. I called and no one could tell me what happened or why they kept an additional $179.83.

Rented a car through Priceline for 4 days at $135.00 at Schiphol in Amsterdam. I decided to return it to the downtown location as a matter of convenience. I expected an upcharge for that. $20-25 is the usual in the US. Here it ended up being $50. Couldn't find a gas station in Amsterdam to fill up before returning. Gas was down about 5 gallons. Decided to turn it in and take the hit. WHAT A HIT IT WAS! Fees and surcharges 55 Euros ($66); Filling service costs 25 Euros ($30); Fuel 82 Euros ($98) For 4-5 gallons! All totaled, my $135.00 contract rental exploded to 289.24 Euros or $347 USD! Even at 10 bucks a gallon and 20 bucks to service it, along with 20 for the remote drop off, the price should have been around $225 USD. Complaints made to Avis with no avail. Will never use them again.

I reserved a minivan for $693. I checked my reservation and made sure this was everything I'd be paying. A few days after returning it they charged me an additional $396 for insurance and other expenses. I guess they lied to get my business. When I called them, to ask why I was charged extra, they offered a small discount but would not refund me my money. From the time I got to the counter, it took a full hour to get my car (even though I reserved it). The backseat cupholders had trash in them from previous renters, and the second day I had it there were ants all over the inside. (After food not cleaned out properly?)

I returned my car early, parked in the spot I was told to, I asked if my car was checked in, can I leave, can I have a receipt was told To get an E-Receipt from Avis.com, I was charged $2698 w/o Itemization.

It is the practice of Avis to charge customer $3.95 per day for a toll transponder. We didn't want to pay the extra, so we put in our GPS to avoid toll roads. We were charged a month later on our credit card for a 50 cent toll plus $3.95 per day for four days. This was over $16 for a 50-cent toll charge. We paid 50 cents at a toll, but Avis is saying we crossed a non-cash toll. I think they will say what they want to be able to get extra money. I am glad I have other options, because Avis has lost a customer.

On 2 May 2018 I booked a rental with AVIS (confirmation **) for $440.23. The amount was withdrawn from my military bank USAA on 3 May 2018. I received several confirmation and reminders from AVIS to pick up the Ford Focus reserved for use by my husband and I. On 9 Jul 2018, upon arrival at Spokane International Airport, we proceeded to the AVIS counter to pick up the car and continue to the Northwestern College where we would drop off our grandchild and enjoy the area for a week. As we provided our credit/debit cards, the woman at the counter quickly threw the card back to me and said that “Equifax denied the rental and the credit card was also denied…” I was speechless and asked her to please recheck, as I do not have bad credit. She refused. My husband provided an alternative card from Wells Fargo… She refused it under the same circumstances.

This the second time that I have tried to rent a car and he tried to charge me a 100 dollars deposit twice, when he swiped it the first time it went through, then when he swiped again he said it was denied both times. Now my bank is telling me they see it pending the amount for the car and the 100 dollars deposit. And when this couple came after me they didn't have enough but he helped them get a car. Really? I recommend no one to rent from Avis in Athens Georgia.

This is to let people know about Avis rent a car service in Pune. We had booked a car and got a confirmation through email as well as a message that we will get a car at Pune Airport on August 12, 2018 at 3pm. Our confirmation no is **. When we reached the airport and called them to find out where our car was, we were told by this guy named Mahesh that they didn't have a car available for us. We told him that we had received a confirmation the same morning too, but he didn't care. He said there was nothing he could do.

No quality checks. No inventory. No concern for customers. Problems are not the location's fault, but corporate's. - Concord location relies on the Charlotte Airport sending them vehicles. Typically, Concord only has a few vehicles on the lot, despite reservations for dozens of cars that day. Autos are NOT checked thoroughly and certainly NOT reviewed for safety. - Good luck getting the type of car you want. This past week my husband rented a Taurus whose electronic systems kept cutting out. This affected the touch screen, GPS navigation, climate control and mirrors. It required him to continually pull over, turn the car off and then back on to reset the system and get it to work again. Not exactly what you want when you are trying to get somewhere and most certainly NOT a safe thing to be doing on highways through the mountains.

The manner in which Avis & specifically Loutjie ** from Claims is handling contract ** is unbelievable!!! My partner nearly lost her life in an accident with a car we hired from Avis, Loutjie ** reaches out to us almost a year after the accident and arrogantly assuming that we are wrong. I spent my time on my leave day to return the communication from Avis and all he could do was be assuming, rude and insensitive. He tells us that we "are coming with politics". He blatantly accuses us of:

I am being charged $213.00 for "cleaning maintenance" apparently because we returned the car "full of dog hair, feces, and vomit". This is definitely untrue and extortion. Prior to returning the vehicle, we vacuumed the car thoroughly. We are four adults, two of whom are 60+ with a 40 lb dog. It is absurd to accuse us of allowing our pet to "vomit and defecate" in a car. It is absurd to think we'd even think about returning a car in as poor condition as they are accusing us. We returned the car to Deptford NJ and their employee there was rude and unprofessional. Consumers beware - be sure to take pictures of the vehicle prior to returning it and/or make sure you are present when the car is evaluated. Avis' practices are illegal.

A month after I returned my rental vehicle, Avis charged me $75 for an "Odor/Stain" and cited a date different from my return date. When I contested the charge, they showed me a picture of what appeared to be dust. I know for a fact that this was not a stain from my use and that I had not been in any mud, yet they maintained that it took a lot extra effort to clean and they refused to reverse the charge even though I pointed out the wrong date and lack of real proof. Customer service did not answer my return email or elevate it to a supervisor as I requested. Between this and the terrible service when I picked up the vehicle at the Phoenix airport, I will never rent from this company again. If you choose to rent from them, save yourself some trouble and take A LOT of your own pictures of the vehicle when you pick it up and return it. Even then, good luck with their 'customer service.'

Absolutely horrible experience with my rental. We rented a car in Barcelona and 3 days into our rental the “check engine” light came on and the car died in the middle of the street. We ended up being stranded 200 km from our hotel at 9 pm with a 5 year old child! 3 hours later we were able to get a tow truck and a replacement car from Avis. We were told by an Avis representative that there was a mechanical problem with the car and that we would not be charged for it. 2 weeks after returning home I noticed a $970 charge on my credit card. I have never even received an invoice telling me what the charge is for! Customer service can only tell me that they are charging me for “car damage” and rental of the car that I received to replace the car that broke. Please do not ever rent from this company as you might end up with some made up charge weeks after you return your rental!

I am in the middle of possibly looking into legal action so this doesn’t continue to happen to others. I turned my car in at around 12pm. A week later I notice a $20.85 charge on my bank account. I called and was told it was toll charges. I knew for sure I didn’t go through any tolls and so I called the company that handles their toll charges. The person I spoke to said that I had gone through a toll at 1:45pm and again at 1:53pm on the day that I had returned it.

I found a car that I would like to test drive and possibly purchase on CarGurus. It was advertised for Avis Car Sales. I called on a Wednesday to set the appointment to test drive the vehicle which was 3 and half hours away from me on the following Sat. On Friday I get a message from CarGurus that the vehicle was sold. I called twice and talked with our representative and my husband called twice and talked with the Avis Car salespeople and the representative. They assured us that the vehicle was not sold. I made sure they knew that we were driving 3 and half hours and wanted to make positive that this car would be there. We get to the Avis car rental location to test drive the vehicle and as we drove into the lot, I said, Wow, I don't see the car.

N. Beach in Ft. Worth Texas location - Get dropped off. Wait is around an hour, only one very nice person that works there. Only 2 people in front of me. Still wait about an hour... The facility is dirty, floor you can literally see trash and dirt. The couch looks like a million and much more have sat on that couch and then if you can imagine some more people. First SUV, smells like an ashtray. Thinking maybe it's just me... I get out of the car to check the outside and can already smell myself. Now I smell like the car. The very nice guy goes in to get keys to another vehicle to come back out and tell me it's being serviced. The third SUV, well a prostitute must have rented it because the smell coming out of that vehicle was, I don't even know how to describe it. The very nice guy agreed it was very bad... Fourth vehicle, dirty, scratched, dented, dirty, did I say none of the vehicles had been washed or cleaned? Unbelievable!