Avis Reviews

I've rented cars hundreds of times in my life and I have never had this poor of experience. The small cable keychain broke so I go out of my way to purchase a zip tie for the keys, remotes and ID tag. They decided to charge me $20 for their defective keychain. Called to voice my displeasure and they basically said they could care less and are enforcing the charge. Secondly, filled up the tank 22 miles out. They still charged me $58 for fuel. Are they dishonest? Are they incompetent? Are they greedy? I guess only they really know.

Rented a car with Avis. I was told the price would be $356.49 for a full-size car and ended up with a SUV which I did not want but that was all they had and I had a coupon for 35% off. I returned the car on time gas full and clean. 3 days later I check my credit card statement and they charged me $438.00. I called to inform them that the price charged was wrong and I was not able to get the proper help I needed. All I was told was the FEEs they charge and they add up to $82.00 extra. I was not told about these hidden fees at the time of purchase. I WILL NEVER RENT A CAR WITH AVIS AND I WILL NOT REFER ANYONE TO THEM. I don't see them in business too much longer.

I WISH I HAD READ THE REVIEWS BEFORE I RESERVED A CAR!! I used my miles and money for a car at Avis. When I got there, they wouldn't give me a car because I didn't have a credit card even though I offered my debt and cash. I was lucky enough that the nice people at NATIONAL CAR RENTAL gave me a car to rent or I would have been stranded!! When I called AVIS, they refused to give me my miles or my money back. Be safe, don't waste your time with these crooks.

I knew the reviews on Avis were poor but thought how bad can it be, I just need a car right! Wrong. I had to call into Avis over 5 times over the course of my rental to get the billing straight, always getting a different story depending on who I spoke to. Finally I returned my car and went home waiting to see a credit on my car rental as the price had dropped with a change I had to make (not easily accomplished I might add) to never see one. I was billed for an extra day because, while I called into the location to let them know I was having car trouble, I did not call into the 800 number to notify them. SO I rent a car that get a dead battery, I call to say I am going to be late returning it as I had to wait for a jump and then I get billed for an extra day.

I made my rental reservation on Priceline where I got a sweet deal (almost 75% off). I also bought my flights from Priceline, and, as many people know, when you do that you really don't have control over them switching your flights. Well, a flight that was supposed to come in at midnight ended up getting in two hours early (which I was totally okay with obviously) so I had to pick up the car two hours early. When I got to the counter and explained the situation, the attendant told me that it was okay and she would just be charging me a the hourly rate plus tax for those two hours, making the total about $20. I signed the agreement and went on my way. When I returned the car I didn't get a receipt because the machine "was not working" and I said that it was fine and I'd download my receipt from the website.

I reserved my car through Priceline on August 6 2015 for an Avis rental car at Seattle Airport. I arrived at the car rental at 11:15 pm and there were about 20 people in the line. Two Avis employees were working and 3 were sitting because they were on a break, was what they told us after we asked. Apparently Avis got overbooked its fleet and they know it and made us to wait in spite of our reservation. I waited for 2 hours. It was terrible customer service. I felt totally frustrated and exhausted from waiting. I will never ever use their service again. And I would like to warn other innocent people.

On July 23, I booked 1 reservation for 2 vehicles (apparently each vehicle needs a separate reservation making this 2 reservations). Further in the week, I needed to adjust these reservations for the times. On July 27, I modified it again to 1 vehicle, no time change. By July 29, I had 8 reservations, when in retrospect, I had originally only booked 1 and modified it several times.

Rented place: Avis at 4240 Sheppard avenue east, Scarborough, ON, Canada Four times. So far when I try to reserve the car I called first the 800 number. They said this site is fully sold out But when I call them they said they have plenty car. Four times same thing happen. Then when I went to take the car I asked them why the 800 call center said you guys are overbooked. First they didn't want to tell me but I complained to them again and again. At the end they said “Because the 800 number is giving a cheaper deal. We don't like it. Therefore then we are sold out but we still have cars.” Then I compared the price they are renting it almost double from what the call center rate. I asked them “How fair is this to your customers?” Sadly they told me “Too bad if you don't like it.”

I was told to avoid Avis. I needed a car last minute and they were the only car rental company with any cars left for the long weekend. It's probably because everyone knows better than to rent with them. Long story short, when I was on the phone with the agent he said he would be able to get me a mid sized car for about 100$ insurance included. When I got to the car rental desk they said they only had an SUV and that it would be 150$. Then, car was half a day late when I brought it back. I understand I needed to be charged an extra day. But the car rental service agent would not let me take the car for the rest of the 24-hour period even though the car HAD NOT been checked in. Avis basically charged me for an extra day but wouldn't let me use the car for the 24 hours I was being charged. The service agents were unprofessional. I will never go with Avis again and I would suggest everyone avoid this company.

I made the mistake of making a reservation for Chicago O'Hare instead of midway which Avis made me pay extra for. Okay that was my mistake. A few days later I get a receipt for a rental in the name of Colin with my last name, instead of Charles **. The rental was a four day rental of a Kia and I already had the receipt for the jeep Cherokee I rented. The amount in excess of 624 dollars was charged to my credit card for the Colin ** rental using my wizard number and my credit card number. I contacted customer service and they informed me it would take 10 to 14 days to return my money that had taken from my account without my authorization.

I started renting from Avis at Union Station two month ago due to convenience. The first week, I returned the vehicle and the following week when I came to rent another car, I was told my rental from the week before was still open. The manager corrected but I had never had this happen before with any other car rental company. It is due to the lack of attention and disorganization that this happened. They do not physically check cars in when you turn in the key. Two weeks later I was billed for a "prepaid" tank of gas which I never requested. Again, I spoke to the manager and they corrected this mistake.

Being an AVIS Preferred customer, I used avis.com to rent a car and provided the website with my customer number and discount code. I found the car I wanted to rent, selected a pre-pay option that offered a discount, and processed my request. I went as far as entering my credit card number, including the security code. As I confirmed my transaction, I was kicked-out and returned to the initial screen where I had to define my rental request. Some message saying my transaction had been cancelled to protect my privacy appeared on the top of the screen. When I processed my request again in similar terms (dates, location, car type), the price had increased by more than $100, or about 15% of the overall price (circa $840 originally, then $959).

I have rented hundreds of cars over the years and NEVER have I been so displeased with a service. Upon receiving our rental for a trip we declined several times the insurance (our credit card covers that) and any extra fees. The gentleman seemed nice and said "great just sign here, here and here and you will be on your way". 5 days later I returned the car only to see that I was charged $272 more for insurance on the rental. I immediately talked to a manager who was the rudest person in a management position I have met in a long time. She absolutely refused to hear me out, stated that "if I had wrecked the car we wouldn't be having this conversation". I explained that her employee mislead us and she said that it didn't matter that that signature will hold up in court! I will NEVER rent from this group again and I urge you to do the same! There are much better services out there!

Nancy at Avis Mccarran Airport did not ask me if I wanted Loss Damage Waiver on my rental. When I dropped off there was an additional $202.00 charge on my bill. When you call customer service they just continue to transfer you to the next person. Doesn't Avis realize customer loyalty and customer satisfaction? So they are going to lose all my future business and my families future business which could be in the $ thousands over not dropping a $200 charge. Genius business practices. Vote with your pocket book and boycott AVIS!!!

My husband booked the wrong location details. We called Avis and within 10 minutes, the extremely patient representative amended the details and reduced our stress levels immediately.

Rented in New Jersey. First car covered in dents. Also a nail through side wall of tire. Second car also covered in dents. Rude unhelpful staff. No clarity on "ALI" which is third party insurance. Failed to answer simple questions. I am English - we have a common language but nothing made sense. Simple questions about insurance answered "you are on your own." Basic oversell and misrepresentation. These people need a governing body. They take an open check in terms of an open credit card and behave like gangsters. I chose Avis as I thought they were large and professional. I was wrong - never again. I complained, they send a standard reply which doesn't address the issue and offer a 50 dollar refund. They ignore subsequent emails. A convenient solution to complaints - AVIS POLICY SEEMS TO BE JUST IGNORE EMAILS AS WE ARE BIG AND DON'T CARE.

My husband rented a car from Avis Prestigious in London and arranged for the pick up and return at the hotel. Amazingly the prestigious service was late for almost an hour each time. When I called the Shop, the CS girl was not at good attitude at all. With the higher price does not come with a quality service, which was a bad experience for traveler with scheduled trip on a day. Will never use Avis again during my travel.

I have rented from Avis, exclusively for 11 years. I had few problems and they were always quickly resolved. I relocated to another side of town and began renting from the Jacksonville airport (JAX). On July 3, 2015, I went to the Preferred customer desk at the airport to pick up the car keys. I used Avis.com to rent the car, as I had for years. But, I made the mistake of prepaying. I was told that because I prepaid there was a hold of $100 required. I told them I didn't know that. It was my first time prepaying. I didn't have an additional $100 for them to hold. The representative was very sympathetic and suggested I call and explain that to the Avis Preferred Rep.

To be fair, I've never had a problem with Avis until now. I was told it was possible the vehicle I wanted would not be available last time, so I was able to reserve an alternate vehicle. I called 3 hours before pickup this time to ensure availability and confirm pickup time. Arrived to find that they did not have a similar vehicle at all. Two smaller vehicles offered no baggage space, and poor or non-existent 3rd row seating. Advised a van was en route, then told it had a tire going flat and wasn't available. Offered a full size SUV and after another 30 minutes was told that it had been parked in the wrong space and still needed to be cleaned. After 2-1/2 hrs, 3 trips to the parking lot, and leaving my colleagues in limbo, we finally got on the road. They should pay me for the aggravation.

WORST car rental experience EVER!!! I stood in line for OVER 2 hours yesterday at the San Francisco airport location. They went from having 5 people working to 2 knowing we had been in line over an hour! When asked why they were losing representatives instead of adding them that we had been in line forever the response was they had been here for 4 hours and it wasn't his problem it was taking so long. He would go see about getting more help when he finished moving his papers around! He never went to get the help! Total lack of customer service!!! I will NEVER rent from Avis again and would have switched yesterday if I hadn't prepaid the car. I highly recommend using anyone else over Avis.

I rented a car through my airline reservation - selecting a basic car from Avis. When I got to the counter, the charge was $48 higher than quoted - counter agent said it happened because I picked it up early; to call billing later - as I was in town for family, medical emergency. Called billing and customer support later - said the credit would be issued to my account. 4 weeks later - no credit; called customer support and they said I signed a contract for an upgrade.... that I didn't verbally agree to. I did sign the contract I said - reflecting on both the counter agent and customer support's feedback that error was not upgrade but timing... This call disagreed and refused the credit on an upgrade I didn't request.

I have never rented a car from Avis in my life. On June 1 they charged my credit card $178.20, on June 23 they charged my credit card $2,357.00 and on July 23, 2015 they charged my credit card $250.00. All of these charges have been reversed by my bank and Visa is currently in the process of charging them back to Avis. Visa has informed me that all three payments were forced and that the charges are all fraudulent on Avis's part. This is just wonderful, how am I supposed to get them to stop forcing charges on my credit card?

AVIS stole from me. I forgot my expensive brand new pair of Ray-Ban sunglasses and my iPod in the glove compartment. I realized this mistake and called about 30 minutes after I dropped off the vehicle. They said they could not find anything. Obviously there is a thief at Avis, I even called customer service to explain once I got home and they offered me a $25.00 coupon. Thank you for nothing! AVIS stole approximately $400 worth of my belongings and they did nothing. Terrible company, terrible customer service. TERRIBLE EXPERIENCE!!!

On a recent trip to Tallahassee FL, I rented a mid size car from Avis. Using my debit card to reserve the vehicle I was told by the Avis rep that a 200.00 dollar hold would be put on my card until I return the vehicle to the airport. This was also backed up by the large sign on the wall at the kiosk stating 200.00 dollars would be put on hold. Well about 3 days later as I was balancing my checking/debit account I noticed that Avis had placed an 895.20 hold on my account. I called Avis to challenge this, as was simply told that this is how Avis does business and there is nothing you can do about it.

Rented a car from Avis and was blown away by the level of customer service I was given. I was in and out in literally a matter of minutes. Vehicle was super clean and tank was full. I would definitely rent from them again.

We were going to return the SUV in the morning but got waiting for a very long time for the process. The staff was very rude and slow even though no one else was waiting. At last, we were almost late for the flight. Will never use Avis again.

I would like to make a formal complaint, for one of your customer advisors (customer service line) Adam **. He totally insulted me, when asked about my deposit refund. I was highly recommend, from a family member to rent for Avis, as I been renting from Enterprise on 28 days, for the last 3 years. The manner of insult, he make me angry. And I apologize for reacting. But I was so insulted by this individual, I couldn't help it. The call took place today at 7.15 am, 16th July. I wish this matter to be looked upon, as I was going to take out a long term rental with Avis, but it's now completely doubted your service.

Having been overcharged by Avis in Majorca (we were "upgraded" to the same car that we had previously booked!) I attempted to get my problem resolved with the UK customer care centre (based in Budapest). In total I have sent 6 emails and made 6 calls to them. I have been made promises that a manager will phone me back (they never do), put on hold for 20 minutes and then cut off, just plain cut off. This company clearly doesn't care about its customers - if it did then I wouldn't have experienced what I've experienced. It's the worst customer service and complaint handling I have ever had the misfortune to "receive." Dreadful. Will never use Avis again.

Just a warning for anyone renting a car. DON'T USE AVIS! We have rented a lot of cars from a lot of different places and Avis is absolutely terrible! We rented a van in April. It had overheating issues and we were nearly stranded on two different occasions. We had to find gas stations and put in antifreeze in the middle of nowhere. The really frustrating part was there was a jug of water tucked away in the engine compartment, so they knew there were problems BEFORE they ever rented it to us. We called their roadside assistance twice and were told to drive 200 miles out of our way to trade it in for another one. 200 miles? With a check engine light and overheating issues? We should have done it and seized their engine. It would have served them right.

Horrified with this company!!! Me and my husband went to San Diego on vacation and rented a car with Avis. We made a prepaid reservation, so that we wouldn't have to pay anything after and also to keep everything organized regarding our budget. We declined everything on the online reservation, because we have our own insurance. When we got there, the attendant, called Huda, was very nice, kept talking to us, asking where we were from and everything, but for our surprise, when we went to drop off the car after the vacation was over, we were surprised with a charge of over U$400.00...for insurance! We never accepted that and at the time of the pick up she never stated that we would have to pay that, she just simply distracted us with her conversation and just told us to sign...and we did...we never thought that Avis would have such type of employees that would mislead their customers just to get commission.

My business is being affected by the deplorable service at Nice. Today clients complained that they waited 4 hours for their car. This is the second complaint this season and last year there were 5 complaints. Cars are not checked. I have to advise clients to photograph all damages. There is a couldn't care less attitude. Rarely do you get the type of car you reserve. Upgrades are offered. This is useless as no one wants a large car on the Cote D'azur.

RENT with ANY other rental except for Avis/Budget (they are 1 and the same). I had a PRE-PAID 1 week rental. 2 days prior to my pick-up date the credit card used to reserve and pay for the reservation was compromised and I had to cancel it. The CC company was going to overnight me a replacement card to my next destination, unfortunately I did not yet have that new card. I arrived at the rental counter and Avis would not give me the car without the credit card used to reserve it. I had still that card but of course it was declined as I had canceled it. I had a debit card. No good. And cash, but I did not want to tie up all my cash for the rental.

I will tell everyone to never rent from Avis, ever! I waited 15 min at the counter, no one in sight (4pm). Me and my friends witnessed a dozen conversations I had trying to resolve the issue. Avis reps disconnect you repeatedly. I was sent to exchange the car to a location which was closed. I was promised a price that they changed, this was also witnessed. We went next day to swap the car and we were told there would be no change in the price. Called customer service again after I discovered the price was changed significantly. That agent disconnected with us. They lie, they disconnect you and the only thing I can see they do to "TRY HARDER" is to make you posed off.. I would seriously pay more to some other agency next time.

I rented an Avis vehicle through Priceline & prepaid the rental. 14 days after I returned the car I got charged an additional 430.00+ dollars. They said I returned the car 3 days after the date I did & didn't fill the tank. I called them of course presenting them with boarding passes, a gas receipt & a receipt showing I picked up my car at another airport & I was working several states away on that date. 23 days later I got my money back. Done with these crooks!

I will never ever rent from Avis again!! We rented a midsize with Avis through Priceline on a recent trip to Colorado. When we got to the rental counter at Denver Airport the agent badgered us to upgrade our rental. He informed us the car would never make it through the mountains which I found ironic since most of Denver is surrounded by mountains. We were given a Chevy Cruze which in my opinion is not a midsize car but apparently Avis thinks so. If a Chevy Cruze is a midsize car it really makes me wonder what their compact and economy cars must be. Next we were never told we would encounter toll roads even though we told the agent where we were going. Within a few miles of leaving Avis we encountered our first of three tolls. There are no collection agents at the tolls - they only take a picture of the license plate.

About two weeks ago, my husband pre-rented a car for a vacation we were going to take for the 4th of July this past weekend. He paid in full, using his bank card, which works like a credit card. We have rented from them in the past with no serious issues, so we foresaw none this time around. Plus, we always paid in full. They never had to worry about getting their money. So, my husband paid, and we thought all was fine. However, on the day we went to pick up the car, we were told we had to have a major credit card in order to rent. We never needed one before and had just rented a car last year in August with my husband's bank card, so it seemed rather odd we suddenly needed one.

I reserved a car on Priceline for pick up at Malpensa Airport in Milan. I chose Avis because it offered one of the best prices. I expected to pay more than the price estimate, because I rented a GPS and had fuel charges added, but questioned why I was paying so much more than what I had calculated. Avis's price estimate on Priceline drastically miscalculated the tax at $7 rather than the over $70 it actually was. Avis is a global company that should be able to accurately calculate taxes by country in their advertised pricing. This is incompetence at best, but is more likely Bait and Switch in its marketing practices.

If anyone has heard of the rental car company Avis or Budget, run for your life. I found out today that they released me from work, January 31, 2015. I didn't even come to until Saturday January 31. I tried to tell them this but they didn't want to hear. I didn't even have my cell phone on until 1/31/15. They had called and left several messages, probably all on the same day stating that they were letting me go since I didn't call in. The first 5 days I had a tube stuck down my throat, on life support trying to breathe and they have the unmitigated gall to let me go because I didn't call in during that time.

Chevy Cruze too cramped to be mid size - Misrepresentation on Avis's part. Even our grandchildren ages 8 and 10 could not fit their legs in back seats. It is a two passenger car and back seat for storage. NOT a mid size car! Avis needs to recognize this.

I booked 2 months ago and prepaid a twelve passenger and when I went to pick they said to me "I'm sorry we don't have the car". I replied that I had to take my family from Orlando to Miami and they said "we cannot do nothing for you". Avis nevermore.

Before I got my credit card bill, I had nothing but good things to say about Avis. We originally hired the car for 4 days from Luton airport the end of May/beginning of June. The staff were lovely, very helpful, car in great condition. At the desk, I asked how much it would cost for an extra day's rental. I was quoted £15 stg and change. So I asked them to amend my initial agreement for the extra day, the original amount was £54. They did this and wrote the amended date on the rental agreement, but not the amount. I returned the car on time, everything checked, no issues. Imagine my shock 2 weeks later when I checked my credit card and discovered a charge of £814 on it from Avis. No email, no invoice, no communication from them to say this charge was being applied or a reason for it. I live in Ireland, so this was who I had to call to try to resolve this.

I booked a car rental online from the Birmingham, AL airport to the Golden Triangle Airport in Columbus, MS. However, when I got my confirmation, I noticed that somewhere in the booking process, my destination had been changed to the Birmingham airport. I tried to modify the reservation, but the system wouldn't let me, stating that there were no cars available. I called customer service, but they said the reservation could not be modified, and if I canceled it would cost me a $25 fee. I paid the fee, but I am not happy with Avis. Very poor online booking system and very poor customer service.

I reserved a car by calling the hotline of Avis to be picked up from a location at Philadelphia. During the reservation call I used a discount. I received an email from Avis confirming my reservation and stating my total estimated charges as $2.67. On the day pick up, I verified my documents and provided my credit card details to Avis representation at the pick up location. I re-confirmed my discount and the charges and I was told that I will be charged $2.67. I declined all additional services (insurance, GPS etc.). I wanted to drop off the car at 10 pm and the Avis representative suggested that I drop it off at another Avis location, which is less than a mile away, because the pick up location doesn't allow 24 hours drop off.

I let someone use my cc to rent a car as backup, and the car was to be rented in the renter's name, NOT mine. It was totaled, and now Avis is suing me for 100K, plus attorney fees. They let the renter put the contract in my name and even let them forge my signature. I'm counter suing. I had used them in the past, but NEVER again. I was told that they let them do it by their own admission because it was late, getting ready to close and was trying to hurry because they were going on vacation. Funny part is the renter's name was nowhere on the contract, even listed as a driver. Long story, more in depth. Like hell will they win. You don't lie, and let people forge your name on contracts! I had to rate Angry, but it's beyond that!

My connecting flight from Chicago to Indianapolis was canceled and I had to wait until morning for the next flight. Since I had a conference to attend I had to rent a car for a one-way trip. I went to Avis and told to their representative at the front desk that I want an entry level cheap car that would just get me to Indy. I told him that will return the car next day to the Indy airport. He said OK and told me that he will arrange a better car for the same price. I was a bit shocked when I saw $180 as a total estimated charges but I had to take the car since I had no other option.

Reserved a minivan on June 6 for about $500 from Avis' Naperville - Pebblewood Plaza location. Got a call the night before our reservation, saying they may not have a minivan available, but will try to get a 7-seater SUV or similar. On day of rental, I called in the morning and they still did not have the car. Called again a half hour later. They said it would be a couple more hours before an SUV "might" be available. I had to already be on the road by then, and did not have a couple hours to spare. The guy at the counter was indifferent to our issue, just kept saying, "Sorry, I can't do anything."

I always use American Express when I rent car because then I get my additional insurance from the card to cover for the insurance. So whenever a rep asks me at the desk if I want to be covered by additional insurance I always say no. In fact I say no to all their extra offers (GPS, fuel etc..). This time, Avis chose to disregard my request and still charge me the insurance which came up to more than 50% of the original agreement. The best part, they only actually made the additional charge after I returned the car. So when I called to dispute it after I saw it on the credit card statement, they said, "oh well since you're disputing this after the agreement is done we can't give you the money back." How can I dispute a charge I don't know exists? Last time I use them, and I recommend no one uses them at all.

On 6-18-15 I rented a car through AVIS on line. $267.00 was deducted from my Debit card. I was to pick-up my car on 6-20-15 in Lake Havasu at 9am. I arrived to pick-up my car at 9am. They told me the card I used was a debit card and that they would also need a credit card. I DO NOT HAVE A CREDIT CARD SO I WAS TOLD MY RESERVATION WAS CANCELLED and was told to call customer service. At which time I was told I would be refunded $167.00 in 7 to 10 business days and that they would keep the other $100 because the reservation had been cancelled at no fault of mine... So renter beware. THESE GUYS A ONE BIG CON... 2 MILES AWAY WAS ENTERPRISE CAR RENTAL. Within 30 min I had a rental from them.

Left a phone on a rental at Avis Orlando airport and went missing. The airport manager couldn't identify on cameras the employee who drove the car for cleaning and parking. How convenient. ** offered no help. Don't rent from Avis. They take advantage of those traveling with limited amount of time to investigate the theft of items.

Be aware of renting an Avis car in Fl. We rented an Avis car for the Month of April. Today we received a bill for toll charges for going thru a toll with signs that stated tolls charged to license plate #, which I don't recall seeing. The charges were for four tolls $1,33, $1.87, $1.87 & 76 cents. Avis charged $22.58 - $16.75 admin fee, $5.83 toll fee. Avis stated the charges was in the agreement which I am sure it was.

We hired a car from Australia to be collected at the Rome centre on 1/6/15, driven through Tuscany and returned to the Florence depot on 4/6/15. It was a new black small BMW as agreed. We paid for the usual insurance in Australia and on collection in Rome increased that insurance to full comprehensive and no excess. We had an accident in Tuscany on 1/6/15 when the two passenger tires blew. Suspicious. The paid for and promised 24/7 helpline was not available for three calls. Eventually passersby called police who managed to contact AVIS. This was in the middle of Siena. We have no Italian except a language guide, the locals no English. A tow truck arrived with a young man who had no idea what he was doing. AVIS had contacted his boss and he was simply there to collect the car. No English. No replacement car and NO idea of where the car was going or what would happen to it. We were left in the middle of nowhere.

I could only hope to trust the company I do business with. Not this one. When a client does not want insurance one could only imagine no insurance. I would hope I don't need to read through a contract at 4:30 am and trust the people behind the counter. The service was not welcoming and avis representative told me if I signed a contract then it's my fault. Avis is a company that does not care about its clients. If you are traveling and don't want any unpleasant experiences don't use this company. Avis will take advantage of you being tired.

I reserved the car for 6 days for 260.92$ from LaGuardia airport Avis location but I returned the car in 2 days and they charged me 382.63 for 2 days. When I called the help line and asked for explanation of the heft charges they replied me that, "Upon breaking the rental agreement your daily rate is 130$ per day. In fact the regular daily charges are 53.34$." When I asked them, "Do you have any documentation or written proof that upon breaking the rental agreement you will charge me 130$ a day instead of daily rate 53$?", they did not have any answer and came up with the lame excuse that, "We have in our internal record that our rental agent told you verbally". Totally a rip off. These people are liars. I would not recommend doing business with them.

My girlfriend and I called in to Avis before our trip. The representative over the phone made it clear to us that we had to pay with a credit card over the phone. I asked her if we could pay with a debit card at the physical location when we got to the actual physical location and she said, "yes that is fine". When we got there to check out, the person helping us said it wasn't possible and blamed the call center and said that they have been a problem because they have been giving false information to people. She didn't even try giving us any other alternatives or anything. Luckily we went with Alamo and gave us our money. Avis has terrible customer service.

First of all this is my fault. I should have stuck with Enterprise like I always have. They are extremely professional and helpful and have never acted unfairly or illegally like Avis has. At the beginning of my return, he goes out to check the car and comes in shaking his head... "Gonna have to charge you for the gas!" and I said "Sir, you are mistaken. That thing is full. Filled it up before I got here (literally a mile outside the airport)" and he says "Oh really? Hmmm...Well we are just going to try to put gas in it and if any goes in we are charging you for it." (What the heck, you can't read a gas gauge? In the meantime some other guy leaves to go look at it who my friend outside in the car came out in a huff bad mood gesturing to the other guy who is pointing at the car, whatever the heck that was).

24 people and I rented two passenger vans on 6/12 and returned them on 6/13. We arrived about 70 minutes late and they charged us for two days, over $400 more (Reservation# **). I called Avis Corporate and all they can do is reduce our extra charge to $220 and they will send us two $25 customer credits for our next purchase. I spoke with a supervisor and she was very polite but she couldn't give me a late fee charge of $10 as per the paperwork. The supervisor also revealed to me that no other customers book the vans the day we returned. I am very annoyed with the company and I would like to know if you can help us out. We are State University of New York employees at Orange County Community College. I am the Director of Technology and I am very upset with this setback. Please assist me with handling this matter.

My brother arrived on 6/9/15 in Seattle. He had a car reserved through Lufthansa in Germany. When he reserved the car he was given a price of 40.45 Euros per day all inclusive with tax. He wanted to rent the car from 6/9/15 to 7/1/15 for 697.00 Euro. When he got to Avis around 1 pm that day he was told the car would cost him 1197.00 dollars. The exchange rate is close right now. We are talking about a$400 difference. Avis has a contract with Lufthansa so someone is not disclosing accurate pricing. The lady at the counter did not offer help or an explanation but told him to take it up with Lufthansa in Germany.

Avis took a car rental reservation for my son. He told them he was 22 years old, has a debit card, no major credit card, and a great credit rating. They gave him a reservation and told him when he picked up the car, they would run a credit check. Just before he left for the airport, he called to check on the reservation. They told him at the last minute that his reservation would be cancelled since he doesn't have a major credit card. He had to get on the flight, so I tried to call them.

Avis has established a policy of automatically applying a "Fuel Service" charge when you return their vehicle and they do not mention it or discuss it with you. It is designed for most travelers who are scurrying to their shuttle bus to not notice it and then...just pay it rather than address the hassle when they return home. They further have a "refuse the complaint first" policy when you contact customer service about it and they have instituted a "no manager is available" policy, which is in effect every day and every hour they are open. They take your number.

Reserved a Tahoe or similar weeks ago. Received a call less than 48 hours before picking up the vehicle letting us know our reservation was canceled because they had 37 but booked 45. Asked to speak to a supervisor. They said ** was in charge but he is too busy to speak with customers and they would not give me his contact information. DON'T BOOK AVIS/BUDGET unless you want to spend your last few hours before vacation scrambling to find transportation.

My wife rented an SUV from the Savannah airport about a week ago for a vacation that we were going on tomorrow. Went to pick the vehicle up this morning (mind you we live in Baxley, GA so we are like 1 1/2 hrs from Savannah). She used her USAA checking account which they had already taken the rental off when she rented it. Got there this morning to pick the vehicle up and the lady tells her that she will have to have a major credit card to put a $200 dollar hold on before she can get the vehicle. Said they ran a credit check on her and that it was denied so she would have to have a credit card to put the $200 hold on before she could get the vehicle (mind you now they have already charged her debit card for the rental).

I was vacationing in the Dominican Republic. I rented a car from the AVIS office at the Las Americas Airport. The car was a prepaid rental through rentalcars.com. All charges had been paid by credit card in advance. But when I returned the car two days later they informed me that there was a $76 (3400 pesos) bill for "taxes" and "insurance." I asked the agent if they accepted payment in local currency. They said, "Yes," so I drew 4000 pesos from a cash machine at the nearby airport. When I gave them the cash they first told me they DID NOT ACCEPT CASH. Upon seeing the surprised look on my face they said they would only accept the cash if it was the exact amount. So I rummaged around for smaller change and paid the exact amount and was issued a handwritten receipt. I felt robbed, paying for a rental car that had been fully prepaid in advance. This is the last time I ever rent from AVIS.

The owner in Hurst really helped me out since a competitor wouldn't rent me a car. He picked me up and I was quickly able to get a rental. It wasn't even an issue to drive 20 min to get me.

I bought the rental from Friday 5 PM to Sunday 5 PM. My flight from Chicago got delayed I reached AM hours of Saturday. AVIS refused to honor the prepaid purchase and said that I have to pay $372 because I am late by a few hours. Total ripoff!!

I rented a car at this Avis location. I was quoted $75 USD by Expedia. I expected to pay slightly more for liability insurance. I thought the total may be maximum $100 total for 4 nights. I explained to the representative there that I was not taking collision or any insurance other than liability, because I already had insurance through my credit card (I was later charged for this). The representative understood and acknowledged this. He then lied and told my party that it would cost a total of $5 to add drivers. So we decided to add 2 drivers. We clarified that this was not per day, but TOTAL PRICE. He assured us.

Our daughter's car had to have a new engine, so while we searched for one we hired a car for her from Avis Rent A Car. As we have a business, we set up a Wizard account which would give us good rates and special discounts. She had the car from November to March 2015. We were billed monthly and noticed an additional charge for a rental of a vehicle in Arizona for $980! We called to complain and they sent us on a wild goose chase to get our money back. We could not find the correct department so we went to the bank to dispute and they closed our debit card in March and refunded us the charge. On May 6th our credit card (that was closed in March) was debited $5444.67 for another rental from the SAME location in Arizona. We immediately went to the bank and yet again they had to start a claim and get us refunded. Apparently the vendor can push a transaction through even when a card is cancelled???

It was a royal pain to find gas station near Chicago Ohare (ORD) airport, but I did take the pain to fill up the car. The attendant at Avis said computer system was down and needed the little slip of paper. I searched the car and finally found it at the bottom of the cup holder. I was told that I will get a receipt in my email in a few days. Got the receipt and found that I got charged close to $100 extra for fuel. Even though my company pays for the expense, I took the time to get this charge reversed. AVIS needed the gas station address and fortunately, I had the gas station receipt. I'm a Preferred Avis customer and have been with Avis for last decade and half - I've had good experience in the past and it's very unusual for things like this to happen with Avis. Perhaps other customers got scammed with false fuel charge and never realized they've been cheated. Or I've been cheated in the past with and didn't realize it.

We received in writing an online "Total Estimate" for a large van from AVIS for $172.74 for one day rental for USAA. Look at how AVIS treats US Armed Forces! The Confirmation Stated in big BOLD RED: Estimated Total: $172.74

I made a reservation on the Avis website for a premium vehicle. After confirming the reservation, I go to pick up the car. They didn't have the car and attempted to give me an upgrade raising the cost. I reserved the car for $197 out the door. Avis charged me $350 explaining how policy and fees changed the cost. I will never use or recommend Avis to anyone. The rental agents are the worst I've experienced.

Last week I hired a car and Garmin Sat-Nav device whilst visiting Dublin on business. The car hire was a good standard as expected but the hire of the Garmin Sat-Nav was very disappointing! Whilst I accept the device helped me navigate to my hotel which was Stillorgan Park Hotel, Dublin. The Sat-Nav device could not find the business address that I need to travel on to. I resulted in asking for directions from the hotel reception and that was far greater help than the so called device I hired.

I made a reservation of car rentals in Milan, Italy between 05/22/15 to 05/26/15 for a total cost of $320.57 (including co damage) and received confirmation by e-mail. I arrived at the airport in Milan. Reception told me the vehicle’s without imperfections and if there is something remarkable about me indicate to colleague versed in the parking lot. When I arrived I noticed mashing unspecified vehicle. Colleague apologized and wrote it in the report. I wanted to note scratches on plastic and was told that the plastic "outside the game" and they do not charge to serve it. Therefore, although I saw scratches on the bumper and the wheels did not mention it.

I rented a SUV for a day since I was taking my fiance and 3 children to the airport and needed extra space for suitcases. I booked online at dawn, made a down payment and went over to the local office the morning to pick up the SUV. At the office I paid for insurance against any loss or damage to vehicle. Appearance wise, everything looked fine in the outside and inside. Once I started driving the car, I got indication on the dashboard that the rear tires were low and on upon visual inspection realized one tire was low and so I want to the gas station and pumped it. I used the car and returned it same day. But realized my I had been charged an extra $205.

I rented a car for a weekend trip over Memorial Day weekend from the Sanford-Orlando Airport Avis. My agreement stated that I was to return the car by 6 pm on Monday. My contract said I would be charged $7/hr if late. There was a storm on our way home and I was 38 minutes late returning the car. I was charged a FULL DAY rate of $37.83 for being 38 minutes late. The AIRPORT location closed at 6 pm that Monday (I ONLY rent from airports since they are always open late). NO ONE told me they were closing early! If they had, I would have kept the car an extra day and got my money's worth. I contacted them and basically, they said TOUGH and they stand by the charge, EVEN THOUGH NO ONE TOLD ME THEY WERE CLOSING EARLY that day!!! Beware of their business practices!!!

Called local agency - number rolled over after a few rings to a call center (India). Spent over 40 minutes on the phone with them guaranteeing a price and direct insurance billing. Went to pick the car up and was told that it was entered wrong in the computer and was not eligible for that price. I later called the national customer service and spoke to second level management with no concern on their part... Buyer beware.

Flew to Southern California for a vacation. Avis is a discounted provider through my employer. I was told by both the picking up and dropping off locations that getting another car on the spur of the moment would not be an issue. Guess what. Issue. Closest car they initially said I could have was 30 miles away, and they turned out to be wrong about that. Don't count on their information to provide a smooth trip. They will be wrong.

I had reserved a car online at the Avis in Phoenix, Arizona. When I went to pick it up the male attending us was the only one on the top main floor. From the beginning he was so rude he was adding additional cost than what it said in the reservation with no explanation. He would tell other customers to go downstairs to get help because he clearly did not want to help them. I wanted to trade the vehicle for another and told me I would have to wait 2 hours if I wanted to do that. He was rushing me and didn't want to answer any of my questions. I decided to go downstairs to see if someone else could help me.

I was not able to get to turn my car in on the day in which was on my contract until the next day. These people charged my credit card an additional $181.00 for the day in which I was late. I asked if they could take some of the cost off but they said no. I will never do business with them again.

I am a preferred customer of AVIS, and often rent cars from them. In fact, for my official needs, I have rented car totaling over 2 year in terms of days, from Budget, one of their group company. I've had a rather nasty experience at Chicago O'Hare airport on May 3rd, 2015. I went to preferred customer desk for renting a one-way compact from Chicago to Milwaukee. The customer service representative, **, told us that the rental amount would be $74 plus 40 cents per mile for the day. For a one-way trip to Milwaukee, that would have been ~$130.

I reserved a Jeep in St. Maarten because my boss gave me some coupons for $100 off. When I picked it up at the airport, they informed me that there would be a $1,500 deposit on a $300 Jeep. I also got their insurance so I knew there would be no problem when I returned it. I relented, even though it seemed exorbitant, since I wanted to begin our vacation. They told me it was due to frequent break-ins of vehicles, although they did not advise me of how to protect the vehicle or keep it safe on the island. When I returned the vehicle yesterday (5/7/15), he told me he would process the release of the deposit "right away."

No mention on website of cancellation charge. Cancelled rental more than 3 months in advance and they charged me £40 for privilege, then took 3 weeks to return money to my credit card. Awful company. Never ever use again.

Avis' customer service is an absolute disgrace. I am in a dispute with this company over a payment (they actually want £450 for a 2 cm scratch to one of their alloys). Firstly they took the money off of my credit card without my permission - at the time of the damage they said if I signed the receipt they would take the money off my credit card - I didn't sign it and they still took the money off my card. Then when I disputed this and the damage costs by email I received no response (for 3 weeks now).

Overcharged by $339.53 for CDW and other fees in addition to the expected $308.00 rental of the vehicle. Was given the wrong vehicle, long lines on arrival and return, and 30 minute wait to talk with manager. Do not rent from AVIS.

I was on vacation in Nevada for my daughter's wedding in Reno NV. I have prepaid $229.00 for a rental car. When I went to pick up the vehicle, the boy said I needed to pay an additional $100 deposit on my credit card. I did not have $100.00 on my card, I did on my ATM that has a visa logo on it, but he said, he couldn't use it. I had already paid for the rental. I didn't understand why I needed to have an additional $100! Plus it was a hold, so they wouldn't even charge my card until I brought back the vehicle. So here I am in Nevada with no car to get to my daughters wedding!!!

I rented a car in Charlotte on 3/28 for drop off in Myrtle Beach, SC on 3/29. When returning the car, we were 1st overcharged more than $100 as we did not have car for full 24 hours. The overcharge was refunded after a long process. Then on April 8th, Budget sent a letter billing me $250 for smoke smell and dirty car. Upon further research, I found out the car was rented 4/1 and rented for the same mileage as was at time of drop. I called and the agent said he noted nothing on the booking, no notes of anything wrong but if I was charged just have the charges disputed with my credit card company. Being a travel agent for 31 years, I asked 4 times for the manager to call. Needless to say we no longer sell any Avis/Budget/Payless cars. At least the loss of revenue to this company will more than offset my loss.

We booked a car from Avis at the Regina International Airport for the Christmas Holidays. A few weeks after returning home, they called us and told us there was a scratch on the vehicle and said they would be contacting us to let us know the amount for the damages and if we were responsible. We looked the car over before returning it and it had no scratches. Immediately I called my husband and told him the situation. He said the attendant told him to drop it off in their parking lot and they would check it later. He had a flight to catch and didn't have time to discuss with the attendant to check the car before leaving it and trusted that was their protocol.

AVIS NEVER MORE. I come to warn those who want to rent a car at AVIS than do the reasons that expose: I rented a vehicle (Voucher No. **, Reserve No. **) for six (6) DAYS in ALL INCLUSIVE rate (unlimited km, LDW Insurance, ALI; a full tank of fuel, taxes and charges Sites, extra Driver, Airport taxes, all included in this plan) for US $ 317.00 (three hundred seventeen US dollars). The car was withdrawn on 04.08.2015 in Phoenix, AZ and delivered on 14.4.2015 in Amarillo, TX as well as informed, six (6) days of rent.

I rented an intermediate car in Puerto Rico for 5 days. The app had me put in my flight numbers. I didn't realize the car return time required me to return the car 6 hours before my flight. I returned the car 3 hours late and was greeted with an additional bill of $248 (my original rental was $138). The Avis terms say over 90 minutes late, the charge is an additional day, but I was charged 5 days. The Customer Service person was rude and said they can charge whatever they want. Don't ever rent from Avis.

This was the absolutely worse experience I have ever had in my entire life. The young inexperienced guy was so rude and very unhelpful. My credit card had a issue going through, the guy was not willing to wait or be understanding. He said he would not hold my reservation until I could straighten it all out, he said my rate would go way up and could not hold my current rate. I left upset and the guy just gives a smirk. I called my credit card company and got it fixed. I ended up going to enterprise rental and have my rental now. Will never ever go back to Avis and will tell everyone I know. Not good customer service whatsoever. The other gentleman who said he was "observing" his new guy before he left the store really should get someone else because your new guys is losing you business. Very unfortunate for your company.

I made a reservation for a car a week in advance. When I went to the Avis airport desk to pick up my car the lady tried to up sell me to a larger vehicle. I said that I did not want to pay more for a larger vehicle, I just wanted the one that I reserved. She kept saying one was not available but I could upgrade. I asked what the point of making a reservation was if a car wasn't going to be ready. She kept turning it around on me saying, "Oh no ma'am you didn't do anything wrong, there's just not one in the computer system right now." Thanks, I'm away that I did nothing wrong.

I made a trip to Charleston, SC April 13-18, 2015 and bought my airline tickets and car rental from Expedia. I went to the counter to pick up my Avis car and he said they didn't have a compact so he would upgrade me for no extra charge. He mumbled a lot and said “would that be ok and to sign here”. I did and when I got my bill from the credit card company I was charged by Expedia and Avis car rental for almost the same amount. I called Avis and the man looked up my record and said I had agreed to a Loss Damage Waiver, RSN, and a Customer FAC Charge. There was nothing he could do for me. I feel that Avis misrepresented the contract and did not explain what I was signing. But that is the way they can make extra money and cheat people. It cost me an extra $218.36 for using their car to drive to and from the airport. It is an expensive lesson I learned and I will not trust anyone again when I travel.

I hired a car from Avis in Newark airport and had this for 9 days. When returning it I forgot to take my phone, it took 6 months and over 26 emails to get no reply. Just bad customer service and blaming me for problem, phone was plugged into car when left on passenger seat as I always left there while on charge. Avis kept telling me that they are not at fault for lost items, lost is when you misplace or do not know where you last put item. They had no interest in customer, no care whatsoever. I pointed out that I was running late, parked the car in their compound in which they only have access, the next person in the car i.e.; cleaner, refueler or just a member of staff who may have moved the car.

My circumstances meant that I couldn't take on a lease vs. buying my first home on mortgage in the UK. So initially I was paying £700 a month for a Group F Vauxhall Insignia for 28 days, after the 3rd rental I was given a free weekend since joining the preferred club. I'm now on their fixed Avis Flex rate of £743 as the summer leisure rates were extortionate circa £1300 for 28 days. I book and collect directly with Avis London Heathrow Terminal 1 and they always look after me with a new car once I reach the 2016 miles limit as I use the car for work and home.

Called Avis direct as their on line service wasn't working. Reserved a 4 day rental because of an advertised $20 discount rate for weekends. Called back a day later to see what one more day could cost. Rep on phone immediately changed my original reservation to a 5 day rental at $226, an increase of $117 for one additional day and he sent me 6 emails to confirm? I said “that's ridiculous and just cancel my reservation.” He replied, “OK but I'm going to assess you a $25 cancellation fee?” For what? Avis screwed everything up, changed rates without my authority and I pay for not agreeing to their unethical business practices? I RECOMMEND YOU DO NOT EVER RENT FROM AVIS! REPEAT, DON'T CALL AVIS!!!

This company is horrible. We reserved a "Premium SUV--Nissan Pathfinder or similar" and they gave us a Nissan Xtrail, a much smaller vehicle, claiming that was "Premium" even though it was parked right next to a pathfinder, and was clearly smaller. The worst part was they would not give us the vehicle unless we took $50 extra in insurance. This, while we have two insurance policies that cover this, as well as using American Express. When we called Avis to complain, they were rude and did not help at all.

Returned our Avis rental to the Myrtle Beach international airport with a topped up full tank of gas. They later charged me CDN $58 for fuel on my credit card. What? Incidentally the car they gave us to begin with not only had a flat tire but had fuel somewhere between three-quarters and half. I complained to Avis and it offered to refund half of the fuel surcharge. Not happy.

I booked a economy car through my credit card, went to pick up and the car stung of cigarette smell. I asked for another car. He said that was the only economy car available and if I want to change will be an extra cost. I said I shouldn't pay extra and they should clean the cars properly... Anyway the employee didn't have any intention to do the business, so I cancel my booking. In my opinion if you offer a service car rental you should provided a good, clean car. If you don't have it, You should provided a car that is available... At no extra cost, as it's your responsibility to provide a good service.

The charge is bogus. Plus the agent had upgraded my vehicle without my permission, which was an increase in charge; it was late at night, I had my 3 children with me, and it was a hassle to return to the counter with the three children and all our luggage, so I kept the vehicle provided. It also was a color I had requested it Not be. I am conscious that some car colors are harder to see than others and more prone to being in accidents from other drivers not seeing you, so color does matter to me. I never will use Avis again (we travel fairly frequently and use rental car a few times a year), and I will share my negative experience to others, and recommend they not use Avis.

Last March I was unable to pick up my rental if I did not purchase insurance through Avis. ** the rep. for Avis told me so. I had already purchased insurance through another company. My phone was dead, so I could not show ** my proof. I was supposed to pay only $72.00 for 7 days. He charged me $197.00 for one week. That is not fair. They do this to almost everyone renting in Cozumel. In Mexico you are not required to have insurance but they make you buy it to profit themselves. All I want is credit for the extra $125.00 they made me pay. Also they gave me a mini van. I reserved a van for seven people. They had to take our luggage to the Hotel because the car was too small.

Prepaid for our car rental in advance for £386. Collected the car at Phoenix Airport and the receptionist said because we had such a good deal with British Airways we were entitled to an upgrade. During the conversation she repeated that we were extremely lucky to have such a good deal and because of this she could offer us another car. At no time did she say that there would be a cost involved. Since our return to the UK we have been charged a further £496!! I have been corresponding with Avis but they have offered no support or concern that their staff are not advising customers of hidden charges. If I had been told of a charge for the upgrade I would never of accepted the car because the car we had booked was already more than suitable. Not happy and will definitely be taking this matter further.

My boyfriend and I planed a trip to Maui for a much-needed vacation. He tried to book a rental car on line with Avis Car Rental but it would not go through, so he called and talk to a young man on March 19th and book a car for our week in Maui. He explained to him that he tried online first, the young man said he could see that but don't worry he will cancel them. The next day my boyfriend noticed three charges on his debit card for 255.45; he tried to go online and cancel them but it wouldn't work. On March 20th (the next day) we arrived at Avis in Kahului, we told the women (who was helping us with our car) what had happened with the multiple charges; she said she could not help us, we need to call Avis directly at the number on our contract (however due to the time difference it was already closed for the day).

I rented a car at Newark Airport from Avis recently. Just before returning it to mid town Avis in NYC (same day), I filled up the gas. Return was smooth, never looked at the receipt the guy gave me. The next day I noticed a $15 charge for gasoline! Wrote to Avis - never ever heard back. They could not give a dam - the money had already been pocketed. Corporate daylight robbery!

I shopped for an SUV online and found one online at Avis. I paid for it on my credit card in good faith, assuming that would definitely lock in my vehicle rental. I get to Tampa international airport on Saturday March 21 to find no vehicle. Oh, they took my information and said "we have to clean the car". This went on for two hours. They asked me if I wanted to upgrade to a BMW at a discounted price. I said I rented an SUV on purpose due to large baggage amount, wheel chair, golf clubs. I continued to wait and wait and wait.

Why in God's name does the Avis San Juan Airport site take reservations and then not have the vehicle when you arrive. We had reserved a minivan for March 13th for a midnight arrival at the airport. After getting off the plane and collecting our luggage we proceeded to the Avis desk only to find a long line. After over 2 hours of waiting in line after midnight, we were "greeted" by ** who didn't even apologize for the wait. We then found out why every customer was taking so long... they had no vehicles for many of the people in line and were trying to give them vehicles that weren't "quite ready" that they would switch the next day.

Avis rented me a car at Cape town int'l airport South Africa. They insisted there was no damage to the car, being a new car. Big mistake not to go over it inspecting every panel. We took their word for it. On returning the car, their inspector took some paperwork and went STRAIGHT to a minor indentation on the rear hatch top, virtually invisible. I knew straight away I was being scammed and told them so. No damage was sustained whilst in my care. Outcome? Avis charged me £341. Total Scam. BEWARE.

Rented a truck on 3/15/15 for my son's move. The rental process was smooth and they were polite. The only problem is the place closed at 4 pm. The following day I explained I was working and the counter person said no problem, just have someone bring truck back by 9 am which would be 24 hours. My son's father in law was kind enough to return the truck. This is where all the problems occurred. The driver's door armrest fell off. I was notified that we had broken it. When I went back to see damage, the armrest had a lot of glue on it where it had been broken before. Also I returned the truck with the 3/4 of a tank of gas in which I rented it. They told my son's father in law to fill the truck with gas because they would charge him. He put another $21.60 in the truck that was not needed. The people on the return were rude, nasty and unprofessional. I would never rent from Budget again especially the place on franklin st in hempstead.

I rented a vehicle for three days using Costco travel which I have no problems with the amount or with Costco travel. I have a problem with the Avis location at 2904 South Cooper Street Arlington TX 76015. I returned the vehicle the night before it was due and left the keys in the overnight drop box. I made sure that the vehicle was cleaned with no debris since when I rented the vehicle the lady at the office told me that I needed to make sure that it was clean otherwise she will charge me to clean it.

I rented a car from them about 3 weeks and spent over 1000 dollars and was told that they could not offer me nothing - no sort of discounts or so type of credit. Very bad customer service. They were not able to do nothing or even say nothing. The supervisors didn't even attempt to see what they do. This company will get bought out or go under because they don't know how to treat a regular customer or regular consumer right. I will not recommend anyone to rent from them unless they have to.

My advice - don't purchase gas from Avis! They quote you one price, but don't tell you about the additional fees you will pay if you do so. I was quoted $39.87 to return the car with an empty tank. I was charged $52.03. I could have filled it up for far less. Other companies don't do this. DON'T RENT FROM AVIS!

I reserved a car, paid in advance, and arrived on time after a six hour flight. The Avis building had a line literally out the door. Waited 2 hours and was told my booking was non refundable. I will never rent from these people again.

I was being hustled by the agent at the counter. It appears that he works on commission. Over the phone they say one thing but then pull the bait and switch. I will never rent from them and will advise other people to do the same.

I rented a car from Avis. If I paid by card over the phone I would get a locked price and a discount with my triple A card so I paid 213.00. Now I'm locked in. Well I fly from Florida to NJ get to Avis and they say they won't honor the price due to me not being military and got me with a 150 extra charge. I said, "I told the guys I said triple A, not military." They said, "Sorry you have to pay full price." I said, "No. I paid this set price. Not my fault you guys messed up." I called customer service and they said they would give me back 114 dollars, it will be in my acct in 24 hours.

I rented a car with Avis for 9 days and they charged me over $500. They would not accept my coupons or discounts. The car was a piece of crap as well. If I stuck with Hertz I would've got a rental for the same time frame for $180.

We rented electrical car from AVIS for one month. The car was promised to be able to pass 200 km before each charging. It was only 90km. We went to talk with them and they changed the car. The new car could pass only 120km. Then the charger stopped charging the car and they wanted it back and they said they will give a new one. They didn't have new charger for us one week. And we couldn't use the car. Then they wanted the car again back again to give another one because they wanted to fix that one for something that we weren't told about, neither when they gave it to us, neither when they took it back. We asked what can be done about this that we paid for whole month but we couldn't use it for a week. And their manager was extremely rude, that made me cry.

I arrive on the last AA flight into DCA (Reagan) at 12 midnight. I am a Avis Preferred Customer with a reservation. My name isn't on their electronic board. I go to the desk. The lady informs me they have no cars and doesn't know when there will be one. Two other customers are at the desk with the same issue. What are you suppose to do at 1:30 am in the morning?

I am in the middle of a battle with Avis and having a customer service nightmare. You think they are listening and dealing with your complaint, only to receive an email totally contradicting what you are complaining about!

Recently rented a car from the Columbus, OH airport location and when my final bill went through on my credit card, it was almost $300 more than it should have been. I booked through Orbitz which gave me a great base rate. When I arrived at the Avis counter at the airport, a lot of young men were working, none of whom were friendly by any means. It was a stressful day at the airport as it was snowing, flights were being delayed and cancelled, and it was a popular day for rental cars with only 2 people working. As I approached the counter, a clearly frazzled young man (who had been flirting with the customer before me and continued to attempt with me prior to my shutting him down) attempted to ask a clearly frazzled me about my rental. I gave him the number, he punched it in and asked if I would like insurance for $28.99, I agreed. He tried to run my credit card and it was declined.

I reserved a car online through Priceline at a rate of $80/week plus insurance. After I returned the car and returned home, I found a charge from Avis for over $600 for the 6 day rental. After speaking with their customer service department, I was told by signing the contract, I agreed to all of these charges. They upcharged me for a GPS that was built into the car! The desk agent, a local in the area, assured me I needed the winter tires (only to find out that Denmark receives very little snow). My $80/week rental was turned into $100/day. I'll never use AVIS/BUDGET again!

These people can scam you, be careful. I rented a mid size vehicle this week and like other times I have been offered an upgrade AT NO CHARGE. The employee Justin from Pasadena shows me a screen with all kind of cars all of them at 52$ as per my booking and I chose a Camaro. At no point I was explained there was a huge difference to pay if I had to pay. When I returned the vehicle there was a long line with no organization whatsoever apart from a girl screaming "just leave the keys inside, you will get your receipt online". I did not get a receipt but I did get a charge for almost a 1000 $.

My wife got a faulty vehicle from them, was in a dangerous situation on the highway. The agent in front of me wouldn't help (she was on the way to pick me up). I had to call customer service. They gave me all kinds of flack for not being the one in the vehicle, and that her name was on the agreement. All they do is pass the blame to someone else. No one is empowered to act when a horrific situation occurs. Absolutely dangerous and horrible.

Picked up a car at 10.20 PM, reported a problem with a clutch at 10.40 pm after driving 4 miles.They towed the car. I am experienced driver and drove manual car. Without any prior info, charged £1912. Would not listen at all.

Great car rental but overall horrible customer experience. Was told the car was $79/day, Total price came to $128.00 for 8 hours and 40 miles. Wasn't asked about insurance which $42 was added which I would have opted out of as I have AAA (the agent told just me to accept the screens and sign to take the car). They "forgot" to mention the almost 50% tax rate. I had to fight very very very very hard on the phone with the national customer service to get at $30 refund. They accepted no blame.

I would NEVER recommend this company for car hire. Flew into San Diego Airport in August 2014 for a vacation with my wife. The car hire had all been arranged before we travelled. I had also arranged and paid for additional insurance, so I wouldn't need to take out any once there. However, when uplifting the car I was asked to 'sign' (using small PDAs) the contracts. This I did. I did notice mention on one of them regarding insurance, but thought this was part of the package I had paid for. However, when I received my credit card statement weeks later, I found I'd been charged hundreds of pounds for insurance, which I never asked for.

I had very bad experience with Avis. When I checked out the car for 6 days, the agent asked me if I wanted to have the Loss/Damage coverage and others. I said clearly no, because I have my auto insurance that covers the rental car. Then he asked me to initial and sign the paper to verify that I turned down the insurance. I was in rush and did not look at the printout papers. When I returned the car, and got back home, I found this additional $240 for the Loss/Damage coverage, which I had declined, on my final bill and the credit card bill. Also, it appeared that I actually signed the form indicating accepting the collision-damage police. That was not exactly I thought.

Hopefully, before a US citizen travels abroad and tries to rent a car, they will read this! I had reserved a car (which was not available upon arrival) for $250 for two days. When we rented the car, we also added a GPS and insurance. However, the contract was written in a foreign language and included a 6% fee for AVIS changing the dollars to Euros!!! Honestly, I can not even see that looking back at it now! When we called customer service, the first person was very helpful and agreed to credit me for not having the correct car. That credit never appeared! In fact, when it did not appear on my credit card, I called them back and was met with nonchalant, flippant attitude! NEVER RENT FROM AVIS AGAIN!

Avis is the most unscrupulous car rental company on the planet. Join me in exposing their outrageous and illegal business practices to the world which include providing sub-standard cars in consistently bad operating condition to unexpecting consumers. I rented a car on a Disney World vacation with three children that later died on the roadside through no fault of my own. Caused me to miss my return and flight to MCO airport and almost $1,000 in additional expenses mostly as a result of delinquency charges from Avis. They have not met the terms of their own rental agreement and instead of reimbursing me, have sent the disputed debt to collections.

I booked a car online, and the rate was $95 for 3 days. I made a mistake by stating AM instead of PM. They charged me $161 for an extra day, which is very unfair for an extra day, while the daily rate is just $32. Besides, I was unable to make the full gas just before drop off, and the gas meter was very slightly below full (missing 1 gallon I suppose). They charged me $100 for this. Avis is mean and waiting for any opportunity just to rob you. Stay way from it.

We rented a car from Avis in the Dominican Republic from December 27, 2014-January 10, 2015. Upon arrival in the country there was a long line at the rental car pick up and everyone in front of us were being told there were no cars available. All of us had reservations, but they were overbooked. The one good part of our experience with Avis was the girl at the counter who waited on us at the Punta Cana airport. I wish I knew her name because she was the only person who helped us. She told us there were no cars but when we explained we were staying on the Samana Peninsula she called her manager and then informed us she had a car for us although not the one we reserved.

Beware of extra fees! If you are not MARRIED -pay $15.00 a day! Avis charged us an extra $15.00 a day or $65.00 more on our rental because the drivers were not married! We were not aware of the "contract" we signed when we got the rental because we were exhausted and stressed out at the time. Drivers are both safe drivers with full coverage insurance. We used all of our credit card points to rent the car and still got hit with a big fee at the end of our trip! How many couples don't get married for various personal reasons. This is not fair and the customer service representative was rude when I called to discuss this unfair charge. Never rent from Avis!

I rented a car from Avis in West Chester PA, located on West Chester Pike end of Jan for a long weekend. I have 3 major complaints:

We had an accident in December so we were provided with a rental car a Hyundai I20. Upon receive of vehicle there was an inspector that checked the car with us. Upon the return of the vehicle they found scratch marks on the left bottom rear side of the bumper. Now tell me are we supposed to turn the vehicle on the roof to see what's wrong at the bottom? Is that not the work of the Avis Inspector??? We were charged R1450 for the damage we did not even do. They are very unprofessional and the way we were treated is unacceptable. This could've been done by another customer. I am so angry and disappointed. We looked after this vehicle. We had to pay!!!

Do not rent a car from Avis. They lie. We purchased a voucher via British Airways for 5 weeks rental fully prepaid. The car was smaller than the Ford Focus or similar. Eventually they supplied a Ford Focus hybrid and when asked if there would be any extra pay they said no. Later, still at the desk they asked my husband to sign a computer screen as they had had to amend the paperwork, and it showed additional charges, we again queried this and the agent said that it was just the way the screen showed it as we had a prepaid voucher. 6 months on the credit card company say that their bank has refused the refund as their paperwork is in order. There has been no consideration to the lies as we cannot prove them. We have had to stand the additional charge of $450 which I think is disgraceful.

Tampa, FL sale man or lady said word upgrade look out it a rip you off. Do not take upgrade. I will never rent anything from Avis. Rip out black man, fast talk behind desk like he do you a favor. He made sound he was give free upgrade, it cost 500 dollars.

I rented a car. Supposed to return it on Friday, but I called to the Avis store in 640 116th ave NE, Bellevue, to extend the rental over the weekend. I got a new price quote but turned out they charged me double when I dropped in the car on Monday. Very disappointed and dissatisfied with information inaccuracy they gave me over the phone.

When we arrived to Avis they gave us an upgrade for our 8 days. He said it would be 30 extra per day. It came out to almost 500.00 for the extra portion of our rental. They also charged me 175.00 for the first portion of the rental. I'm still trying to get my money back but it's hard to get a hold of them. They will not talk to me because my fiance was the driver but I booked it and it's my credit card. Bad customer service! Good luck if you're planning to use them.

My partner and I rented four vehicles from the LAX location as preferred members due to different business schedules. One car clearly needed service as it shuddered and stalled at every light, but the other three vehicles were fine. Contract mix-ups prevented my partner from leaving the lot one evening, and the level of customer service and follow up ranged from excellent to appalling, the lowest score going to a late shift agent.

I used your services at the Malpensa airport. Let me describe the situation and ask some questions: I came to your branch at Milan Malpensa Airport in the morning of 17.01.2015, I had no reservation, but I booked a car from you for 2 days - until 18.01.2015. Your employee with ID number ** was making a contract with me. I paid 142,09 EUR for Fiat 500 with full tank. He told me, that it is the full price, and that the car is prepared with full tank and there are more choices: I CAN return the car with full tank and I will be given the deposit for it (60 EUR) back, or I CAN return the tank empty, or I CAN return the tank with any amount of petrol and I will be given the difference back. Because of a lack of time, I did not manage to tank the tank full, so I returned it with MORE THAN HALF of petrol inside. I wanted the difference back (I would say, that at least 30 Euro, because I paid 60 for full tank and I returned it to you with more than a half!).

Made an internet reservation with Avis in Panama. Once there, they told my I had to take the extra PWD insurance at $26 a day, which effectively doubles the price of the rental. Since I have a Visa insurance and know about locations trying to sell you extra insurance, I insisted that I did not want the extra insurance. They told me is was mandatory.

Duplicated Debit. Rented a car for a month from 11/04/2014 to 12/03/2014 in pre-payment mode from Portugal on 10/30/2014, but the debit was carried out from Melbourne, FL 11/3/2014. On 01/04/2015 an abnormal debit checked by the Avis on My Credit Card dated 12/03/2014. I contacted the customer support services explaining the situation and was passed that the situation would be regularized in 3 business days.

We added a rental car from Avis to our itinerary from British Airways in October 2014. We had a three week reservation. When we picked up the vehicle we were informed that in the case of flat tire or breakdown, although they would take repairs, we would be responsible for the towing charges unless we payed for additional insurance at $16 a day. For a three week period this would be an additional $336, almost as much as the car rental!

THE WORST CUSTOMER SERVICE I've ever encountered. On my way to pick up my rental at the Anaheim (on Katella Ave.) location, I called the office at 5:40pm and Josh answered ~ told him that traffic is crazy and am trying my best to get there, but may be 5 minutes late (my reservation was for 6:00 pm, which is the same as their closing time - why would you allow people to book at your closing time??? But I was able to book it online with no issues). His response was, "well, uh, I don’t know if anyone is going to be here then, so try to be here before then." My thought was, wth? I guess their hard up about OT whatever, I will drive like mad to get there since apparently they can’t stay open for 5 extra minutes. That should have been my first clue.

Flat tyre 5pm in evening. Austria deep snow and in an isolated position. Rang the breakdown service----30 mins 26 secs of 'Please wait an operator will be with you'. Cold and with mobile battery now flat I flagged down a lift and abandoned car. In nearby village police station I informed them of hazard of abandoned vehicle. They tried 45 mins to contact breakdown then Avis Salzburg---who said not their problem as we had hired in Munich. The police tried Berlin, Munich---no response from either. Police disgusted. Following day finally managed to get a response and breakdown dispatched. Temp tyre fitted but advised not suitable to drive on snow or ice so the breakdown service asked Avis to provide a replacement vehicle as it was by now Sunday so no garages open to fit new tyre. Avis said they could not provide a replacement vehcle. We were advised to move the car slowly to a place of safety but not to drive far as car was illegal without winter tyre. The following day we had to take car to a garage to have a legal tyre fitted. Without car 2.5 days of 12 day hire. Have emailed Avis and spoken to them in Munich but can get no response re: why number did not work or refund for days lost. DO NOT USE Avis. They have no concern for your safety.

I rented a car from Avis with a group of 6 friends 12/31/14-1/5/15. We needed a large SUV due to the number of people and additional luggage. When we picked the car up, there was a strange smell. We also noticed there were previous renters' belongings still in the car. The gas tank had not been filled and the car had not been cleaned. It was obvious that the car had been put back in the rotation without cleaning the car between renters.

I reserved 2 cars in Aruba for our family vacation! When we arrived in Aruba we were informed there was only one available for my group of 10 family members. We were given no advance notice and no alternatives. Consequently our vacation is dramatically confined. Consequences for Avis NONE!!! Other than my 25,000 Colleagues worldwide will learn the lack of response or concern on the part of Avis!!!!

They returned me my money! Mistakes happen, but looks Avis can fix them. I'm adding 2 start to their rating.

We had a fine experience with the pickup and the drop off at the Columbus, Ohio airport. But when we left a mirror in the car that we use to see our baby in her rear-facing car seat, they could care less about the situation. It took me two hours to actually get someone on the phone. Then, they asked for our mailing address and a credit card number so that they could "pay for UPS" to ship to us in Colorado. It was extremely sketchy to say the least, especially since he had "no idea" how much it would cost. Couldn't he just send an invoice or have us fill out a form online? We will just buy another one for the hassle it would take.

On September 18, 2014 my personal Ford F-150 truck incurred $7,000 in damages from the negligence of a motorist driving an Avis Rental car for which the motorist received two citations. Avis Rentals lack of response to my claim caused me to refer the claim to my personal insurance who agreed to cover the damage and pursue Avis. Unfortunately, I did not have rental insurance coverage on my truck so I have been forced to look to Avis for reimbursement for a rental truck from 9/18/14 through 12/5/14 the date repairs to my truck were complete.

I recently wanted to take a AVIS car from the location of "242 Daniel Webster Highway, Merrimack, New Hampshire" with my company sub lease code. We first went to the location and ask for a car and that guy ask us to request it online then come and pickup the car since this location provide only pickup and dropping. So we made an online request with my employer sub lease code and pick up the car from above location and the bill was nearly ~$1000 as per the online amount we saw. When we sign the paper work he asked us to sign few place and we signed. We ask that guy we're taking this car with my company insurance code and is it mentioned in paper and he said everything we did online is on paper. He refuse to explain us anything further.

We had a reservation with them from two months ago for a Midsize SUV for $450. When we arrived to Dominican Republic they told us we had to pay $900 and that our credit card (which has worldwide coverage for car rentals) didn't work here, so we had to take all insurances with them. After we were already angry because they were overcharging us, we found out they didn't have cars available, they were giving us the car they use daily to pick up customers at the airport. The car was dirty and with mechanical problems. So we didn't accept that car and because of the peak season we couldn't get any car. All the other companies were fully booked.

We arrived in Lanzarote early Sunday afternoon. The Avis office handling our booking were very helpful. Then we broke down 5.30 in the evening, during office hours or so we thought! My husband had stalled the car and when he went to restart it the key just snapped in the ignition. The local office number was permanently engaged, the breakdown number took you round in a circle, after much button pressing you were told to ring the number you were ringing. In desperation we rang the reservations number who said it has nothing to do with them. We tried all the numbers again, it started to get dark. Our children (12 & 17) were in the villa on their own as we had only popped out to get a few groceries).

We rented from Avis on Dec 6, 2014 at the airport in St Lucia. We took the full coverage insurance at $17 per day. When we received the suv, I expressed concern about the condition as there were many dents and scratches all the way around. A fog lite was broke out in the front bumper. The Avis employee said she would note the condition on the check-out form and not to worry. We were staying about 1.5 hours from the airport. The next day it was brought to our attention the left rear tail light was not working. We also noticed the park brake would not hold the car at all, rain water came in the passenger window when it was up and the door closed. Some of the tires were bald, and the squeaks were horrendous. When we returned the car, we were questioned about the scratches and if there might be more than noted on the report. We did not scratch the vehicle! We asked for discount but were rejected. The mileage was over 124,000.

In September, I took a business trip to Atlanta and had a reserved pre-paid car from Avis. Upon checking in, I explicitly stated that I did not want the extra insurance (never have, never will) as I had USAA insurance coverage and my Discover card covered additional insurance. No problems yet, then I go to drive off the lot and the car that I received (not the reserved model as they were all out) was un-inspected and couldn't be released. I went back for a car that would be legally allowed on the road and had to sign a new rental agreement, however, this time insurance was slid into the agreement without my request, but alas I signed with my finger tip and left the counter as Avis was already responsible for my delay. Upon discovery of the extra charges the day I returned the car, the rep at the counter told me he couldn't help and walked away. I called Avis and customer service said they would have a supervisor return my call within 24 hours. 3 days later I had to follow up and wait on the phone for over 20 minutes for a supervisor to take my call to tell me they could do nothing and the error was on my end. Well, at least it's all over right, wrong.

I booked with Avis online for a car in Norway. The price I booked at was $497 Canadian. When I got there, they told me that two types of insurance, the Collision Damage Waiver and Theft Protection, are mandatory at that location. They said I would have to pay $200 more dollars. When I got home, I checked my credit card statement, and I was charged $802 Canadian dollars. So, from $500 to $800. I obviously chose to book with the cheapest company, which is why I booked with Avis. Well, they turned out to be the most expensive company. And when I called and spoke to them about it, they just said there's nothing they would do about it. I will never rent with Avis again.

I would like to tell you about my weird experience at Pittsburgh. I am a Korean. It was my first time visit to USA. I arrived at Pittsburgh international airport to visit Carnegie Mellon University in DEC 09, 2014 around 05:30pm. I thought that I could rent a car although I didn't reserve it. However, there was no car I could rent.

I hired a rental car from Avis at Northrope Road, Heathrow location, just recently. What an amazing experience! I was treated with courtesy and respect by all staff at this company - for the accompanying shuttle bus drivers, to the rental agent who assisted me, with my car rental. Smiles all around, no long waits. Absolutely, the real deal.

Got what I thought was a great deal for a 5 day rental. The horrible experience began at the rental counter at Love Field in Dallas, Tx. The rep was not at all interested in her job or the customers. She was slow and didn't do ANY thing to work fast. Very slow in typing, didn't talk and just said that we were at the counter 15 minutes too early. Brushed us off and said just take the shuttle to the lot and they would help us. At the lot they did not have any full size cars available (which was what the reservation was for) except for a minivan. We had to upgrade & cost was more than double of the original reservation. Will never use Avis again!

We landed in San Juan at 1:45 AM on August 23. We'd already rented and paid for our Avis reservation before we left NYC. We upgraded to a larger car for an additional $7 per day. We said no to everything else. We said no to the gps, no the toll counter, no to the loss and liability because both our credit card and personal car insurance had us covered. Carmelo had us initial "here, here, and here" on a tiny little electronic screen that we could barely read. Checking out the car, the attendant made a note about the front bumper, circled it on the form and we were on our way. Four days later, we checked in the car with NO ISSUES, NO ADDITIONAL FEES, and boarded our flight.

We rented an economy car from Avis online. When we got to franchise in our home town (West Chester, Pa) Avis dealer, we were told that they did not have car we reserved but they would give us an upgrade for no additional charge. We signed nothing and took them at their word. After returning car I checked my account and learned that not only were we charged the upgraded fee, we were charged for several insurance and "protection" services we never agreed to, didn't want, and already have through our own insurance company. The additional charges and charges for the upgrade increased our bill by 3X what we agreed to. Call after call after and no one at Avis will take ownership and responsibility for our complaint. They just pass the buck and don't care about the customer. Never again and to court we go.

The first time I was upset with their customer service which I let it slide was when I was ready to turn a vehicle in which prior to that I have asked if I can return it to another location and the lady over the phone guessed and said yes I can and I took it to the closest location because the airport was far so when I return it, the owner of the Avis franchise said I need to return it to the original place I've rented the vehicle from or it will cost more. And on top of that she said I had to vacuum the car out or she will charge for that too, when there was very little dog fur in the back with no one even no animal sat in the back, so the fur was already there. But she didn't care, she cares only about money not customer service.

The most awful customer service I've ever seen is AVIS customer service. Here's the story. We rented a car for our vacation in Italy and all was nice, no problem with the car, no problem with service. The horror started later. After we came back home (Israel) there were couple of letters from Italian traffic police waiting in a mail box. I didn't pay attention to it then. After a while there were more letters. Then we have seen some charges in my credit card for a couple hundred euro. I still didn't bother; it could have been some parking we did wrong or some other minor issue. But then the real fun started.

I booked a full size saloon with AVIS at Tampa airport through British Airways. Included was all the protection I needed. At the Pick Up desk the guy said, "Would you like to upgrade to a SUV?" I said, "No thanks." He said, "We haven't got a full size so I'm giving you a SUV." I then asked about fuel options and agreed to buy a full tank and return empty. Initialed the form where shown. At the garage the guy couldn't find the SUV or any others so said, "Would you like a Minivan?" I said, "No I really wanted a full size," so he gave me a Toyota Camry. Great car, just what I wanted originally. Then when I get home I see I have been charged PAI and PEP about $300 extra. I didn't ask for this and yes I know I should have checked the form before I signed but I'd been travelling 20 hours and the guy didn't point out what he'd added. I wonder why? Hope he enjoys his customer rip off bonus. Also why do AVIS still use dot-matrix printers? Is it because they are so hard to read? When I e-mailed customer services to complain they investigated for I guess about as long as 2 minutes and sent a 'dummy it's your own fault' reply. Please be aware of this and if you consider using AVIS bring to mind the old saying "REMEMBER THE ALAMO" you won't have any trouble with these guys.

My husband and I had a great experience. Not only was the car in great condition but when we went to drop it off at LAX, one of the men working drove us right to the southwest drop off area. We have a 2 year old, 3 suitcases, the diaper bag, and the car seat. It would've been very difficult to get all of this on and off the shuttle. He was very nice and went above and beyond what was expected of him! We will DEFINITELY use them again.

We are very disappointed with the customer service we received at the Excalibur HOTEL AT LAS VEGAS RESORT Avis location. At first the Guy did NOT explain to us about the insurance options. So we've decided to use OUR own insurance. At the end the guy simply gave us the keys and told us to pick up the car all the way on the second floor of the parking garage (very far away). He didn't go with us to check the car out and see if there was any scratches around the car or damages to the car. I felt very abused by that simply by that attitude that he made us to look for the car on our own and not bringing us to the car! How unprofessional is that???

I recently took a 4-day weekend break in La Coruña Spain. Having done the diligent exercise of comparing car hire companies I finally opted for what I believed to be a reasonable deal with Avis Car Hire, a reputable internationally recognised car hire company. Online pre-purchase cost was under £80 for the duration of hire. Upon paying I was supplied a voucher to be passed on to representative when collecting vehicle. Upon arrival in Spain we went to the Avis counter and handed in the paperwork with prepaid voucher. The representative then advised me that an offer was available and that for an extra 10€ I could opt for an Alfa Romeo Giulietta. Being a fan of the vehicle I decided that an additional 10€ was value for money so opted for the special offer upgrade. This was swiftly followed by the 'Why not take advantage of extra cover insurance for peace of mind?' Only an additional 20€ to which I also agreed.

I reserved a full size car and did not read the fine print... my bad? If you look up the word reserved in my dictionary it mean to save for me what I ask. I "reserved" a full size Chevrolet Impala... How did I do this? Well I phoned and originally requested a Malibu, but was told no luck but they would reserve an "Impala" for me. I was told this would not be a problem. So I prepaid in full with my credit card. After 9 hours in the sky and another 4 in the airports, I arrived at the counter. I was told all the Chevys are rented. "We have a Hyundai for you..." "Wait" I explained to the counter-person. "I specifically reserved a North American car, and this one sounds foreign built." He said all he had left was this car and could not care less what I reserved - it fit in the category… “Read the fine print.” I was very, very angry... but no use taking it out on the counter person. He is paid to do his job.

I rented a vehicle at my local Avis here in Stratford, CT and have never had any complaints until now. I picked up the car on Friday, November 7th and it was nice; 2014 Ford Fusion for a trip to a concert in Bushkill, PA (Poconos). I noticed that the rear end of the car was swaying a lot but did not concern me; was driving in the mountains. I got to my rental and then discovered the problem was the tires which I will attach photos of. Upon my return I contacted Rachel **, Territory Performance Manager for Connecticut on November 11th and as of today's date have not heard from her. Enough said I will let the pictures speak for themselves. The front tires were perfect. The back ones, well, see for yourself.

Renting a car from Avis has been the absolute worst experience. The car was rented in May of 2014 from the TX airport location. The total rental charge was about $35 thanks to work discounts. Unfortunately, the car was towed for illegal parking on night one... our fault and we completely agree we should pay to get the car out of tow lot. However, after multiple phone calls with AVIS representatives who agreed that they would retrieve the car from the tow lot within 24 hours so that it was not impounded, we received a bill for $921 for impound fees. Tried to fight it... they were never able to itemize or substantiate the amount (just put everything under miscellaneous expense). ABSOLUTELY RIDICULOUS. Then, fast forward seven months to November and we just received another bill for $600 in damages. When we called they said this was actually for the impounding. We asked for an itemized invoice and AGAIN everything is in miscellaneous. These people are seriously criminals.

I booked a Hire car with AVIS in August for 2 weeks in Alicante, Spain. I spoke to customer agent over the phone who was professional and took a pre-payment for the car of £305. However, on returning the car and having only using a half a tank of petrol I noticed AVIS had charged me an additional £370 without my knowledge. I thought a refund would be quite straightforward but it's now November and I'm still getting nowhere getting this refunded. I would never use this company again and I advise everyone to stay clear of AVIS.

I hired a car in Ibiza, Spain for a family trip with my two older children. The Avis representative at the airport encouraged me to buy extra insurance that would only cost me 80 Euros, and I questioned him closely that it would only be an extra 80 Euros. When I got back to the States and got my credit card bill, I had been charged about 1400 Euros in excess insurance by Avis!!! I nearly had a cow! I called their customer service, and was sent a copy of the contract I had signed (that was all in Spanish I might add) saying that since I had signed the contract they couldn't do anything. I also tried contacting Avis directly in Ibiza with the same response. I honestly can't understand how anyone could be expected to pay so much insurance for a 10-day car rental. I more than tripled my holiday expenses and it seems I have no other recourse to get my money back. This company is fraudulent!

I rented a car from Budget in Pisa for 14 days. Since my return, I have been charged $290.05 for 5 fines that took place in Florence and Rome, mostly "restricted traffic zone." This amount is due to Avis for giving my personal info to the police. (I imagine releasing my name, address, and credit card info, 5 times, I thought once would be enough.) Now I am going to receive the police fines. Will they be debited directly from my credit card also? I assume so.... Of course, I probably should have read the fine prints at midnight, in the dark, without magnifying glass and 200 customers waiting for their car. As I read the mail from angry customers, I realize that this is current practice in Italy to raise money (fine the rented cars that enter the center of towns to go in and out of their well located hotel).

I will NEVER rent from this horrible company again. I was quoted one rate on their website and when I extended the reservation by a day, they overrode the original rate and increased it. When I called, the agent over the phone told me I shouldn't have signed the contract. Never mind I had 3 & 1 year-old with me! Are you kidding me?

Recently rented a car from Avis (MSP). Prepaid months in advance. When picking up the car the counter rep. said they had 2 cars in my prepay category. Never a mention about upgrade. Upon return I found that they charged an additional $140 to my credit card. The reason given, the upgrade I wanted. WHAT? After complaining they agreed to refund half my money. Well, that's great. They misrepresent the rental agreement, steal $140, I complain and Avis agrees to return half the stolen money. Great business model. Ripping off customers is the norm for Avis.

I am from the UK. I hired an Avis car in Washington through B.A. I returned it after 2 weeks, told no charges. 6 weeks later checked my credit card and found a charge for $19 on it. After 2 weeks of trying to find out what this for, I was told it was for a $2.50 road toll and $16.50 service charge to e-tolls?? I explained I had paid my road tolls as I went and had never been told about this e-tolls whatever that is. Furthermore $16.50 charge to collect $2.50 is excessive. Avis have now gone quiet so my advice is if you are going to the States avoid Avis like the plague.

Used Avis for the first time ever in the States as we got 2 days free car hire when bought with our BA flight to Denver. On return to Denver, we grabbed the receipt without really looking at it, they always seem in a hurry to get you out of your car and on your way. It was only when I opened my visa bill 2 weeks later that I saw extra charges had been debited to my account. At no time was it explained to us that we would be liable for these. They were:

I could not believe the customer care I received renting from Avis. The receptionist at the Philadelphia location was rude and unhelpful. I tried called several times to extend my service and NO ONE answered the phone. When I called the 800 number, the lady proceeded to tell me I needed to return the vehicle by 2, if I didn't I would be charged a late fee then hung up on me. I then called back and another person yelled at me how it was an inconvenience for them to rent the vehicle out longer. When I returned the vehicle, the guy that was there snatched the keys out of my hand and kept rushing me to get my belongings out of the car. I ended up leaving a bag in the car and when I called to do the lost and found, three different agents told me it was my fault and hung up on me. No one had turned in my items which makes me think someone stole them and they were my kid's belongings. It's been 3 days and I've been told my several agents a manager will get back to me and I haven't received a call from anyone. Do NOT rent a vehicle from Avis. I doubt I will ever see our belongings again and you should be ashamed if you work this company. Completely disgusted.

Car was rented in Netherlands, in Amsterdam. Drop off location was Belgium, Charleroi Airport. The Car rental contract that I signed was on 222.02 EUR (VAT included), and Avis charged me for 301.04 EUR on my credit card! They charged me one additional day. As I could see from the receipt, specified time of car return is 05:16 PM on Charleroi airport, which is not correct and possible. The car is returned on time in the morning, even before 9:30 AM because I had a flight in the morning. When I arrived at Avis on the Charleroi airport in the morning, there was crowded, and the employee asked me only to drop off the keys, I haven't got any receipt or confirmation. Also, I wanted to pay in cash then, but he told me that it is not possible although your employee in Amsterdam told me that it is possible to pay in cash when I return the car.

We are shocked and disgusted at the behavior of two Avis staff members today at Termini Roma when we dropped off vehicle **. The receiving staff member shouted at us that he could not speak English (no problem for us, obviously, we are in Italy). A second older staff member pushed my husband out of his office and slammed the door, refused to give his name. The first younger man showed me the middle finger (!) shouting and swearing in Italian because we wanted his name. He was gesticulating wildly before we even got out of the car. It was absolutely unbelievable. I have taken photos of the 2 staff involved as they refused to give names or even check the car! The younger man then jumped in the car and drove off! Receptionist was unhelpful. She just said there is no manager. Car was not checked. We wanted some paperwork proving we gave gps back & no damage. We have nothing. Receptionist wrote 'ok to control the car gps' (?). There are video cameras which would have recorded the incident. We considered calling police but with no Italian I don't think we would have got far. We were totally amazed at this performance. We've rented cars in at least 6 countries and never seen anything like this. We will never rent from Avis again.

I never will come back to this company again in my life. Keep charge toll fee without the receipt. They did not even send any invoice and my credit already been charge 2 time. I had called the customer service to email the invoice, but I still had not received yet.

We had a family emergency whilst on holiday in Germany which required us to get to Luxembourg from Fussen. Having always had good experience with Avis over the last 20 years. I opted to phone Avis rather than risk an internet booking as this was a Saturday and we needed the vehicle on the following Monday. The class of vehicle I had initially requested was not available but the next class down, I was told, could be confirmed if I paid in full over the phone. The Avis consultant was extremely helpful and all was booked, confirmed and paid in full.

On August 28th, I went to Montreal airport to rent a car. I had a reservation to my mother's name. I wanted to put the contract to my name, and I wanted to be the main driver for this contract. I gave my credit card to AVIS staff for the authorization, but they told me it was declined. I was very surprised so I call MasterCard. MasterCard told me AVIS did two authorization hold. The first was accepted, and the second (4 minutes later) was declined. AVIS told me the system said the authorization was declined so he could not make the contract to my name. The MasterCard lady explained to him on the phone that I was 500$ down on my credit card, and that the first authorization worked. But neither the sales rep, nor the supervisor could solve the problem.

I am a preferred Avis customer, and have been renting with Avis for a long time now. Recently, I rented from an international location (Avis Swiss Zurich airport) and dropped the car within 24 hours to Paris, France. I was charged an additional "one-way" charge of SF 546 (approx USD 540) 30 days after the reservation was completed! When I called in and asked about it, I was told that one-way charges are pretty common. I said I reserved the booking on Avis.com beforehand with correct destinations, and nowhere did the estimate or rental agreement mentioned that there would be hidden charges. But, the customer care person kept on insisting that these charges are normal.

Charged for uneeded extras, unable to find passport left - I haven't heard anything from Avis UK yet. With the help of the airport police the passport was found in the Avis' trash. We did miss our initial flight and were put on standby on a flight 3 hours later. 20 minutes to the terminal and we boarded.

Why am I receiving conflicting stories? I have been on the phone with Avis representatives numerous times within the last 24 hours. On Oct. 15th, I called to verify that both my vehicles would be available for pick up on Oct 17th. I then inquired about the 30% discount. I was told if I prepaid my vehicle was eligible for the discount. I was asked to give ALL of my credit card information, I complied. I became concerned because I didn't receive a confirmation email, citing the discount. I then placed another call to request another email. Upon viewing my email tonight, I found 2 emails in my Spam box that did not reflect the discount. I then checked my online card transactions only to find that there was a pending transaction from Avis with NO amount.

I have had bad experiences with Avis in the past. But i wanted to give a try again just to see if anything has changed. But things have gotten only worse now. I rented a car from Charlotte airport location a month ago. I was supposed to be charged 92$ but was actually charged 197$. I disputed the transaction through my credit card company. And AVIS came back after 40 days saying that i did not give the car with full tank of gas which is **. I filled full tank just before returning and i have the receipt for that.

When pulling up to park my rental after a late night return from a three hour trip between NY and MA, I noticed a problem with the steering. I called the Avis customer help number, explained that nothing unusual had occurred during the rental other than the steering going out. The Avis representative stated that there are occasional such problems and dispatched tow truck that brought a replacement car and picked up the problem rental.

Please do not use the branch of Avis in Maidstone in Kent the United Kingdom. The woman there when I asked who I spoke she rudely stated, "you have my first name Charleen and that's all you need, you know I work in Maidstone AVIS!!!" I tried for five days to get hold of the branch to extend the rental and pay for it. They didn't return my calls. In desperation I called the out of hours numbers and asked them to place a message on my rental agreement number, that I was trying to reach them AND to send Maidstone an email which they did - the car rental agreement number was unable to deal with my extended request as apparently it can only be dealt with at the branch. GET A BETTER DATA BASE SYSTEM.

I booked a car and picked up in London. The car they gave me had mechanical problem therefore I requested to change another one. I had to wait for over an hour and no one telling me the car was ready to go. Once I got the paperwork done, I drove from London to Wales. When it started it had a warning to check the tire's pressure. After we checked the pressure the light will be gone. Until then every morning will have same problem.

I am very pleased with Avis. I started a new job and preferred to use Avis since I have been a preferred customer for years. They took care of me and made sure I always had the car I wanted. I was sent weekend rewards and coupons on top of that through the break free program. You have to know what you are doing. Do your research. I have tried all the rental companies at some point since I was 21 (I'm 29 now) and Avis has the best deals and cars. I always recommend them for out of town traveling and still use them if I need to travel myself so I don't put the unnecessary miles on my personal vehicle. I've been all over the country. I love Avis!

Avis, as the last few years we collected our car from the helpful staff at Tamper Airport. I soon realized the vehicle (Toyota Camry) had an electrical problem affecting the indicators. Avis offices (very helpful) suggested l replaced the car at Sarasota airport. Phoning the airport to confirm they had a suitable replacement, Cathy said she would help and find us something we would be happy with. Everything is fine and these people sooo nice and accommodating. Well NOT SO. Cathy was not around and we were greeted by the most belligerent person Imaginable, treating us like we had damaged his personal car, throwing questions at us as if we has committed a serious offense. Please and thank you were certainly not part of his manners. Tuesday 30th September 1130 Sarasota airport. A date to remember. Amazing how just one person can RUIN a company's reputation. Had this been my introduction to Avis never again would l use them.

We had car hire included with flight but wanted smaller car. Offered 2 cars and confirmed no additional cost. Avis rep lied thru his teeth and we ended up with further $700 taken from card. He knew exactly what he was doing and confirmed all the time, no extra cost. Avis just sending generic reply to my emails, I expect they send same ones out every day. Complete rip off. I bet it happens all the time with Avis.

I rented a car from Seattle Washington at 10:30 am, to Idaho Falls, ID to be returned at 5:30 pm the following day in Idaho Falls, ID. They quoted me $279.00 and told me if I would to take a smaller car that they need to get back to Idaho they would waive the deposit hold. On my way home I realized they had put my return time down as morning instead of evening. I called the 1-800 and they said it wouldn't be a problem, to just explain at the desk when I drop the car off. Upon my arrival I explained the situation but the woman behind the desk was very very rude! She not only charged me an extra day but a late fee raising the price to $611.00, and to top it off she refused to give me any of my paperwork back including the original rental agreement. When I called customer service, she apologized and said the best she could do is credit me back 1/2 days charges and would email me a confirmation of that. To date, I have never received an email or the $99.00 she said she would give back. I will never never deal with Avis/Budget (same company) again, they are a very crooked company and really a 1 star is way to high of a rating for them.

Upon arriving to Tocumen Airport in Panama City, I faced the chaotic Avis desk to get the car that I had prepaid for online. The 3 employees appeared very confused with handling the clientele and it took about 45 minutes to get expedited. I was told that an automatic transmission car was not available and that my only choice was a standard shift. When finally done with paperwork, one of the employees apologized and gave me my credit card back. My passport and drivers license remained stashed somewhere in that disorder and I left without them.

At 8:50 I withdrew $40 from the ATM where we filled the car with gas. I purchased a water and placed the remaining $38 in change in my wallet. At 9:13 am our car was swiftly returned and we dashed off because our flight was at 10:15. When I got to the airline counter I realized I left my purse/wallet in the car. I took a taxi to the rental return kiosk where my handbag had already been collected and categorized into lost/found by Yasser (lead shuttle?). I grabbed the bag, thanked them and ran out to catch my flight. When I went to pay the taxi driver, I noticed the $38 was missing. I immediately called and reported the theft to a lady named Vicki. She said she was shocked because $1800 had been returned to the owner previously, but I said of course it was, $1800 is awfully hard to conceal in your pocket. $38 on the other hand is quite easy to slip in your pocket. I have been very disappointed with the complete lack of apology and follow-up by Avis representatives, especially the Theresa **, the operations manager, who I've left multiple voice mails for, with no return call. Shameful, unethical, and unprofessional business practices should be unacceptable.

I got a parking ticket in N.Y. on 6/4/2014 paid it on 6/6/2014. Received letter from their Avis rental fine company, the fine that I paid and additional processing with late fees charged to my Credit cards. In August I charged again however I submitted a cashed check receipt to Avis and received a confirmation letter "case was closed". Now on 8/9/2014 another hold on my credit card for the same thing. Again they stated they have no prior correspondence, but they would look into this matter. It just so happens I have copies. Wait 6 months before you discard an information concerning AVIS. Caution: watch your credit card statements regarding AVIS. As I write this, matter is still pending. Shame on you AVIS...

I rented a car for a day and a half through a webpage booking agency called Priceline.com that turned out to be with Avis. The car was a 2014 Opel Corsa. When I returned it, minor damage on the bonnet was found, damage which I am 100% positive I did not cause - two small dents of which both were so minor that the paint work had not even been compromised. The staff at the office in Zoologischer Garten, Berlin were helpful but were initially unable to find if I had insurance. It turned out that I had none with them and after calling Priceline.com none with them either.

My daughter, Patsy **, made a reservation with Avis for me to pick up a vehicle in July of 2014. She gave me a number to call to be picked up by Avis. When I called the number, I was informed that I was outside of the 5 mile radius. I caught the bus to Mountain and Holt in the City of Upland. I was picked up by an Avis employee by the name of Peter. When I arrived at the Avis office, I was informed that there was no record of a reservation. Peter made me a new reservation. I informed him that I had AARP. I later called to extend the rental. When I took the rental back, I saw that I was overcharged. My daughter called to have it lowered to the original reservation rate. I paid the $538 off of my credit card. Avis went back on the discount and charged my credit card.

Charged me for half a tank of gas when I returned the tank on full. There was no attendant to check the car in so it is basically my word against theirs.

I rented a car from Avis collecting at Cologne railway station on 7 September 2014 and returning 9 September at Cologne Airport. When I arrived to collect the car the rental desk was exceptionally busy. One Avis agent was dealing with queue of some 6 somewhat impatient customers. Clearly she was under some pressure. I was therefore pleased when she simply took a copy of my license, asked me to sign for the car and gave me the keys. It was only the next day that I looked and saw that Avis had added the 'Fuel Up Front' option. I did not want this particularly as I knew that I would not be driving very far. With this in mind I did not know whether to fill the car on return or not. I decided to take it to the return station at the airport and ask there. This did not prove possible as when I returned to ask I could not get the car out of the Avis car park without going to the terminal and asking for approval - a fair walk there and back when you have a flight to catch.

We have rented from Avis for many years, BUT NEVER AGAIN. We picked up a car from Faro airport and were told that if there was nobody there when we returned it to put the keys in the 'box'. On return the office was closed and we found another couple searching for the non-existent box! Suddenly an Avis employee appeared and told us to put the keys through an open window. He did not inspect either car! We definitely returned the car in the condition we received it in and have no need to lie about this as we always have our own excess insurance.

I rent a car from AVIS Lebanon - Beirut: The rental process took me 45 minutes exactly to be completed. The car was upgraded because the one I chose was unavailable although I reserved it 1 week ahead, and thus more deposit to be taken. After driving 30 minutes on the road the tire was flat, I returned the car to the company after changing the tire. They refused to give me back the deposit until checking the tire at a gas station, and they said they will contact me. 3 days passed and no one contacted me, no bill was sent to me. So I called the company and they told me they want to charge 88 USD for the tire. 88 Dollars is the cost of a full new brand tire in Lebanon, that is if the tire was totally damaged, it should be changed. Which is not the case at all. Bad Company, Bad service. I ask for a full refund.

I am 47 years old and this is the worst case of bad customer service I have ever experienced. I needed to change the date I picked up my rental car. I was flying from Boston to Munich Germany and I didn't factor in the time difference. I had to change the date by ONE day. I called Avis and the Avis Customer Service Representative misrepresented the situation in several ways: