Avis Reviews

I took a rental car with Autopass included from Oslo airport, used Avis/Budget badged subcontractor located there who assured me the Autopass etag was working, nothing more for me to do or pay, before I drove away - contrary to what the Avis rental contract states! The Autopass etag proved to be a dud; suspected when passing through road toll points, then proved when ferry onboarders tried their handheld scanners to no avail.

This place is ** horrible. They told me it would be 1,350 euros for 27 days which I agreed to. They then charged me 2,240 euros. I called them to complain and they said it was proportional. I did the math and they charged a total of 160% more on the IVA and insurance taxes than they said they would. They are absolute trash with customer service. You call them and nothing gets resolved. Stay far away from them.

Reserved a luxury sized vehicle and had agent confirm vehicle was available on the phone. Went to pick up, and agent on site said they did not have the vehicle reserved nor was one scheduled to come in. It was explained at that time “Fleet had a habit of reserving vehicles which were not there.” We had to accept a smaller vehicle for the trip and the cost could not be adjusted because it was done through fleet. When we called to have amount of rental adjusted, the agent offered $30 which did not even cover the difference in price. I had to call the location and ask for manager to add notes to our reservation number - and call customer service back.

I recently tried using Avis after migrating from my usual rental company and had a really disappointing experience with my Avis rental in US. I had and still having several billing and eToll related discrepancies and there is no customer support helping me out to resolve them. The eToll customer service doesn't even answer any calls even after 1 hr hold in the line! Below are the issue I had with this rental:

I rented a car in St. Pete FL on 2/23/19. The car was so dirty, I had to have them wash it so I could see out the windows, but that wouldn't fix the cracked windshield. I reported that and the attendant noted the prior damage. Today, I received a letter dated 8/19/19 billing me for glass damage! Their customer service rep put me on hold for 10+ minutes, then confirmed that THEIR OWN RECORDS confirmed that I'd reported the damage and that this was standard procedure! I think they wait so long (6 months) assuming anyone will have forgotten and thrown away their paperwork. BEWARE!

We just received a letter from Avis that tried to collect $1,200 in 'damages for a car rental we had with them from TWO MONTHS ago! What damages?!?! We sincerely have no clue! The letter just outlines the amount and included a note that says "we will send you a detailed invoice for damages in the near future.' This is SO BOGUS! Definitely something we will fight tooth and nail on since we know the car had ZERO damages when it was returned! This has never happened to us before. And we've done plenty of car rentals with many different companies in the past. Never again would we rent from Avis!

I rented a vehicle from 8/16-8/25 and prepaid. Shortly after I arrived at my destination I got a call that my 92 year old mother that lives with me fell and broke her arm and needed surgery. So I had to fly home and turned the rental in on 8/19. AVIS will not refund any portion of the prepay regardless of the circumstances and I AM SURE they have rented that vehicle out so have lost no money on this car. It's sad when businesses no longer are interested in customer service and compassion. I'm giving up my AVIS preferred status and going with another company from now on.

I rented a car from Avis and one day before my trip my child became ill. I called to cancel the rental and the company stated they will charge me 150.00. I had to dispute the charge. I will never use Avis again. What a horrible company.

My son and I each rented a car from Avis in Lincoln, Nebraska. Upon returning the vehicles, we were both charged extra amounts. When we inquired as to why, we were told it was a “glitch” in the computer system. The charges were removed. Four months later, I received an email from Avis stating they would charge my credit card for tire damages. I contacted AVIS and asked why I wasn’t told immediately or within a week of returning the car.

I recently rented a car from Avis and had to return it early. I used the prepay plan they have and had to return the car early. This is where you need to beware, I had the car rented for 30 days. I had to return it after 14. I did not know that supposedly there is no refund on the prepay plan. So if you have an inkling you might have to return the car early don't prepay. I also will never rent a car from this company again because I was not informed of this beforehand. So just BEWARE.

We rented a car for 12 days, to drive around the US. The car we got was a Chevy Impala, it absolutely reeked of cigarette smoke. The people working for Avis refused to do anything about it. There were children in the vehicle as well. They didn’t do anything and our trip ended up being absolutely horrible with all our clothes and belongings smelling of smoke. Truly negligent and a horrible service.

Snuck insurance in on my bill without notifying me and stole $111 from me. Priceline had said my bill would be $135 and ended up being $250. Went to the Avis in Medford Oregon. Complete scam artists and I will never use again.

I cancelled a rental car in Logan Airport Boston in May 2019. Someone took the car and Avis allowed to go without checking driver license. This person conscientious or unconscious drove 100 miles from Boston to Vermont. Avis is charging me $ 1,350 for a trip I never make it. This is a fraud.

I have recently hired a car with Avis and since there were no issues and I was refunded my deposit, I thought I will do the same a couple of weeks later. After returning the second car, I received a bill for £500 plus for damage to the car. I asked that I returned the car without a scratch and would like to see the video footage of these alleged damages - whilst waiting for a reply, I got another bill for £500 plus for damages for the second car. I asked again, for evidence because there was damage to the car but this was pointed out to me by their staff before I hired the car and now I have been charged for these damages. They took the money without investigating my claim and refuse to answer my complaints.

We rented a car at the Peoria, IL airport. We chose to bring the car back full of gas and we did. We had a receipt to show that we has just filled the gas tank. The gas gauge showed full. When we got to the counter they tried to charge us over $24 for gas. Their fuel gauge was not working. They admitted there was a problem. They looked at our gas receipt and finally agreed it was OK. Then later filled the car with just over 2 gallons of gas and charged us for the gas and left us a message on a home phone which we did not receive until 10 hours later. Surprise! Well, Surprise Avis. We will not do business with you again.

We went to Denver to have a vacation and trusted that this would be a good place to rent from. Not only did they give us the wrong car but then they forced us to pay an extra fee and initially lied to us about not having a bigger car when they did. When we received the car there were stains in the seats and there were bits of paper on some of the seats. The service was slow and incredibly rude. This was by far the worst experience I’ve ever had renting a car and I would never recommend these people to anyone.

I took advantage of renting though Costco an Avis rental car. When I went to modify the reservation two weeks after I had made it, for a pickup a day later, I had to start over and they wanted me to choose a car. The vehicle I chose before was $138 with the discount, but to get the same car, the price was now going to be $225. All because I was changing the pickup time by 22 hours!

I recently reserved a rental car from Avis and up until I paid for the car rental the price did not include the underage driver fee. This fee DOUBLED the cost of my rental and due to the lack of transparency I ended up paying much more than if I booked through Enterprise. DO NOT USE if you are under 25 years old because you will be ripped off. Also, do not bother prepaying for the rental because if you are unhappy with the rental you will be charged $50 to cancel.

My recent experience with the Avis Car rental wasn't a pleasant one. In summary, the major issues are 1. Avis rents an unsafe or defective car to customers. 2. Avis lets customers wait in line too long. 3. Avis has a chaotic systems in car exchange and billing; prices keeps changing with many different paperwork. 4. The most serious one, Avis lets its staff do fraudulent charges to customers.

We booked a car through price line for $440 and then Avis charged us another $290 for the same car. We were told by the rep at the desk that we were getting a better deal and the amount on Priceline amount would be adjusted. Bad company and bad business practice... When I called them they tried to give me the run around and said a manager would call me in 48 hours!

We made a reservation while on the road and our motor home broke down and we couldn't get to the town where we made the reservation. They made us pay for the car even though we couldn't get there. It was not our fault that the serpentine belt broke and we had to wait till the next day to get it fixed. I would call that beyond our control. I will never rent from this company again, and I would suggest that you not either. I would not run a business this way.

I rented a car from Avis Phoenix Airport and when I returned it, I left an every essential oil kit and my case-worth over $3000 retail- in the car. I immediately filed a complaint and called and called and NO find and no return to me... I wrote a letter to them and their response was "sorry, we aren't responsible for items left in car." HMMMMM-but you steal them, eh? This is un acceptable customer service and business and I will never rent from Avis again! #avissucks

I recently rented a vehicle through Egencia w/ Avis. Avis charged me 4 times more than the rental price that was agreed upon. After 2 weeks I'm still trying to get them to fix the charge. Terrible company and horrible customer service! I will never use their services again.

Worst experience ever! My rental breaks down and they want me to wait 5 hours for a tow truck to pick the rental up before they give me a replacement. I have already been inconvenienced 4 hour of my day and they want me to wait 5 more hours! Don’t rent a Avis period. Awful customer service.

Earlier this week I spoke on the phone with an Avis employee who assured me that I could add my 22-year-old husband as a driver to our rental for $27 per day. The next day, I called the Lansing branch (where we were picking up) to add him since I was having trouble doing it online. After being put on hold twice for about a half hour each, I gave up and planned to do it at the desk (My reservation was already made under my name). When we arrived, she would not let me add him. She could also not make a new reservation in his name. She told me to try calling customer service to see if they could help.

Never have I ever been so agitated when trying to give somebody money! Here it is 5pm and I try to pick up my pre-paid booking but I’m not able to! You already have my money, give me the product I paid for. But instead you want me to cancel & rebook instead of change the name on the reservation because you won’t accept my card therefore you could get another $150....Your supervisor that I spoke with could barely speak English and was beyond rude. Get it together Avis, you just lost a customer & her money.

I rented an AVIS car last summer (2018) for 3 months. Paperwork was rather convoluted, and they ended up charging me one of the months twice in error, which, when I pointed out, they fixed EXCEPT for a difference of $191.41. They wouldn't explain why the discrepancy, and after many phone calls they finally told me that AVIS closed the inquiry and wouldn't address my concerns any longer. I did the math multiple times, and several Avis agents agreed with me that my calculations were correct, but they weren't authorized to make a full refund. My only recourse was to write bad reviews and hope that an AVIS rep would care enough to fix the problem (or sue them in small claims court, which, to be honest I thought about because this makes me so mad to be cheated...). Case number: **.

I rented a car at the John Wayne Airport through COSTCO and got what I considered a good rate. It was late at night when I arrived after flying all day. First I waited inline for an extremely long time while "preferred customers" who came after me got waited on. Unfortunately I failed to notice that they signed me up for extra insurance coverage at $31 per day. Since I have full insurance coverage with my personal insurance company I did not want or need this. Nothing was ever said to me nor was I asked whether I wanted the coverage. Yes, they had me initial their form in about six places and I failed to notice that the additional coverage was listed as "accepted" while other extra items were noted as "declined." Since I was never asked about any of these items and all I saw were the words "declined" when I initialed.

As I returned my vehicle today (July 20, 2019), and while filling a claim report for a scratch on the car, I asked for the employee number as per the claim report line item. However, the employee that was filling the report did not want to even give me his full name or the employee number. I kept asking for it and the AVIS employee became extremely rude and disrespectful and began to tell me to leave and waved his hands like he didn't care and also laughed at me as if I was telling a joke. I asked for a manager and he told there is no manager onsite (it was around 11:15am). Also another colleague of the AVIS employee got involved and told me to leave because they will not give me that information as per the report. I was mistreated and also felt discriminated. And no one wanted to help or assist me at all. This is extremely sad and unacceptable - especially that this took place at the AVIS location in Pearson Airport in Toronto, Canada.

I have rented a vehicle from Avis car Rental at least 4 times since November and each time the experience has gotten worst. I am now at a standstill on receiving a refund for a security deposit that I should have never been asked to pay to begin with. I used a major credit card and they still asked me to provide a security deposit. After speaking to multiple reps who first told me I would receive my credit in 24-48 hours, a second rep who said 3-5 and today I was told 14 business days for an electronic refund. This rental car company is officially the worst company ever. DO YOURSELF A FAVOR AND DO NOT RENT FROM THEM!!!!

I went to France last June with my daughters and we rented a car with Avis. I used a third party to get a good deal, just added extra insurance to make sure I was covered. Everything went well until I get my bill which had a $220 extra cost for insurance! I contacted multiple times client services and only thing they say is that I signed so I agreed. Front desk guy never told me about these fees, never warned me. Being French I had no issue to understand him. After 12 hour flight I would have liked some help from the agent and not a “please sign here”. Oh and by the way, didn’t tell you but charged you extra!! Bunch of thieves. I paid extra insurance before leaving, I didn’t need another one on top of that. I will never use Avis anymore!!

Scammed by AVIS. I booked a van through Rental Cars, looking for the cheapest option which was Avis. Pick up in Milan. Total cost for the rental is 352.76€. A few days after I returned the car, I noticed Avis deducted 1321.63 euros from my Visa card without any notification or message. This brings the total cost of this 4 days rent on 1674,39 euros. This is completely unexpected and I was completely astonished since this is so extreme and feels fraudulent, misleading and unacceptable.

Very bad experience.. Very bad customer service... Rented car for a week and tolls box was installed into the car without my permission, then 1 month later company continue apply tolls charges on my credit card. They charged my credit card as many times as they want. I could not remember that I passed so many tolls. Be aware about this one. They do not care about customers at all and could not explain the charges. Very bitter experience. STAY OUT OF AVIS. Will block AVIS from my credit card and recommend all to do the same.

On my recent rental at Harrisburg International, I rented a vehicle from Avis for 1.5 days, barely drove it. Upon returning it to Avis on 7/14/19 with full intentions of re-fueling, I checked the fuel gauge which had not moved at all because I had barely driven it. They key was showing F (Full) so I returned the car and went to the airport. Upon checking my receipt, I noted the charge of $18.79 for fuel charges which I find quite disappointing. Called their customer service who asked that I provide a picture as proof which I didn't have. In relation to the above, I had rented a vehicle from Enterprise few weeks back who said as long as I return the vehicle above 3/4 full, no need to fill; I still refueled it.

Although the staff is pleasant and helpful, the wait in line to get the vehicle you prepaid for is over an hour since they only have one staff person at the desk on a Saturday in the summer! This also seems to be the modus operandi since it was true two Saturdays ago. And then they don’t even have the car you prepaid for! Of course they smile and offer an upgrade but that is not what we wanted. There is no accountability for how these car rental places operate.

We had a bad experience at the Livonia Mi location. While speaking with the people at the Livonia location trying to get our car - they decided not to honor our confirmed reservation - I said we were going to contact corporate. The people there laughed and said they - corporate - don’t care. After calling them and completing their online form I would have to agree as there has been no communication to us despite our calling, talking and emailing. Very poor customer service.

Avis car rental agreement ** from 24th-26th June 2019 in Chicago. Beware of this scam!! Do not use AVIS who scammed me of $118. I pre-booked and pre-paid it online months in advance. On 6/24 I picked up the car from Avis center in Chicago, where the Avis agent got me to sign a rental agreement with all the additional products added into it without my knowledge. What is in the contract and that it is just for the car as I prepaid and pre-booked online, with no extras, no more to pay. He confirmed so I signed.

I am an Avis Preferred member and booked a minibus at Cape Town Airport for one day. I was given a VW Tiguan vehicle because my booked choice was not available and returned it the next day. On return, the gentlemen said there was damage to the left front wheel. When I received the VW from the gentleman the previous day, it was raining and I did could not inspect the car properly, although I was assured that all existing damage was marked on the damage report. I disputed damaging the car on my return, but have been charged an admin fee even though I took the full insurance option with no access. After various emails between MXB Cabs and me your representative Fasiega **, **, decided to uphold the charge. I still dispute it as I did not cause any damage and had the full cover insurance. I am very unhappy about this and the principle is wrong. The rental agreement number is ** and my Avis Preferred number is **.

This is not a car rental company, this is a MAFIA that attracts you with its low prices and robs you after renting the car!! BE AWARE!!! We rented a car in Bucharest and they mentioned when we were inspecting the initial status of the car that they will not indicate the existing small scratches because according to the contract we do not pay for them in case they appear. The surprise was when delivered the car at the airport!!! They let us pay 240 Euros for a little scratch that existed before we rent the car, but they did not indicate it when we took the car for the reason I mentioned above!! We were in hurry and had to catch our plane, we told them we do not approve the card transaction, however they took our money from the card without our approval, and this is called FRAUD!!! PLEASE PLEASE be aware. Do not deal with these thieves, I don't wish that this would happen with anyone ever!!!

Avis car rental agreement ** from 6th to 9th June 2019 in Italy. Beware of this scam!! Do not use AVIS who scammed me of 121.53 Euro. I am from Australia, and rented a car through Avis in Italy. I pre-booked and pre-paid it online months in advance. On 9/6/2019 I picked up the car from Avis center in Naples, where the Avis agent got me to sign a rental agreement with all the additional products added into it without my knowledge. Agreement was in Italian (which I don't speak) so I had agent verbally confirm (in English) what is in the contract and that it is just for the car as I prepaid and pre-booked online, with no extras, no more to pay. She confirmed so I signed.

We arrived at Tampa airport on June 15 and had reservations for a mid size car (Ford Edge) with Avis. They did not have a vehicle in that classification that was close the size of an Edge for 5 people and luggage. So we agreed to upgrade to next size up a Ford Explorer for additional cost. We were given location of vehicle in garage. We carried our luggage quite a distant to get vehicle and it was not there. We had to carry our luggage all the way back to the desk. We had to wait in line to get waited on for some time to find they thought someone else was given the vehicle.

I will NEVER EVER rent from Avis again. I reserved a suburban a month in advance on May 29, 2019 and on July 5, 2019 ~ the day off me picking up the rental, an hour before Avis called me to let me know that they didn't have the vehicle available. An HOUR before!!!! Now that's crazy considering you do not know my vacation plans or why I needed the car. How are you going to call me the same day to tell me I don't have a car for a party of 7 which is the reason I reserved it a month before my travel date?! If you want to have a car reserved and have no issues, I recommend HERTZ. They saved the day and I got me a vehicle for 7 people with no issues. Don't take the chance with AVIS. They could ruin your plans.

The fees and charges were exorbitant. I rented a Hyundai Elantra for two days and was charged $312 when I returned it. Apparently the GPS was an additional $80 instead of a daily rate of about $18 I understood to be the case when I picked the car up. My final receipt had printed that the minimal charge would be $221. This was never told to me at any point of the transaction. Also, the toll pass did not work as I was told it would. Thank goodness or I would have probably paid $500 for this sub par rental car. Such a rip off. From now on I will use Enterprise. I've never been shocked and overcharged through them.

My son is in a wheelchair and has a service dog to help him. In May we were traveling in the DC area and needed a car. I had read some things about Avis being bad about service dogs - but I had good luck in the past (without my son and dog) so I rented from Avis. The last day of our trip it rained all day. So when we arrived - I mentioned to the young man I was sorry for the muddy prints in the back cargo area. But what can you do in pouring rain????

This is the absolute worse company to rent from. I will NEVER EVER rent from Avis again. I paid in advance for a rental, when I arrive there is no vehicle in the class I’ve paid for. They wanted to put me in something smaller for the same amount of money and kept saying they could not credit me back. So after over an hour of back and forth they finally put me in a vehicle. So when I returned the vehicle, was I had to pay an additional $21.82. The person could not tell me why (the vehicle was cleaned and on a full tank at drop off) and said to call Cust Svc. So I did. The reps were rude as heck so I asked for a sup. One was not avail and was told to wait for a call back which happened about 3 days a later. She stated she was going to credit my money back.

I was overcharged on a rental. I turned the car in a day late and was told I was charged for two extra days. I only had the car for one extra day. I was told I will get some money back and then told me that the charges was correct which wasn't. I been using Avis for a long time but not any more.

If you want to rent a car in Vero beach Florida ask for Scott. He’s pleasant and professional. He stands out among his coworkers. He’s probably the owner because he treat you with respect and compassion. Can’t say the same about his employees though.

I needed to get a rental car to help out a friend and drive them around. I used my debit card and they would give me the cash. I called Avis's hotline. Made a reservation. Gave them all my debit card information. Made the reservation and they took their money. I get on site to pick up my car to be told that they can't accept my debit card. That I needed a credit card. When the guy on the phone already told me that my debit card would be fine. I drive-through 40 minutes of Orlando traffic to get there to be told this. I don’t have a credit card so I told my friend I can't help them. I go 2 days later to pay my rent to have my debit declined. Because Avis took almost $300 out of my debit card that they said that I couldn't use. So now I look like I can't pay my rent because of this.

While checked out the rental car at Avis, I declined the insurance but was still charged for it in the end. I was told by the customer service agent at check out that he wouldn’t add it in my bill but he did. I was also charged for tolls even though we never went through one. The car had smelled of ** that never went away. I will never rent from Avis again. Extremely disappointed!! Go with a well known company and do your homework.

When checking in at The Avis counter for our almost two week car rental, we told the clerk we want to decline ALL possible additional coverages, there are four. Then the clerk told us to initial all the boxes, to which we did. We found out later through our credit card statement that the CDW was charged to our account (a huge amount!) that we said we did not want and we refused. AVIS is now telling us that we initialed the "accept CDW" box. We did initial the CDW box because the clerk told us to so even though we were thinking it is the refusal!!! Now AVIS isn't giving us our money back saying "Why didn't you read the contract"!

I prepaid for an SUV on Avis app. I was charged 502 for the car and insurance. I had someone drive me 2 hours later to pick up the vehicle on time at JFK Airport. Waited in line, no cars were available. Clerk told me to wait 3 hours and I might get a car. I prepaid, I had a reservation #, why no cars. I called the 800 number. 1st operator said, "Sorry, call in the morning." 2nd call I asked the representative to check another airport LaGuardia 30 mins away. He tried to upsell me 300 more for a larger vehicle. I said, "No way. You should compensate me for wasting my time and causing me more time and travel." He found a vehicle, still I had to pay approx 30 more and travel 30 to 40 mins to the other airport. Bad bad experience. I book at least 20 trips a year with Avis.

First off, I’m a Preferred Customer so I don’t see the purpose of being offered pay now or at the counter when I book online, being my card is on file. I should always get the pay now rate without having to put my card info in. So, I reserve a car and prepay for 3 days but only use 2 days and now they won’t credit my card for unused day. I was always told if you think you possibly need and an extra day book it so you won’t be charge an extension fee and possibly extra for the additional. Now you prepay and can’t get adjustment concerning charges. I’m one who rent several times each month. Be careful prepaying. I’m very disgruntled, waited 20 mins to speak with a supervisor when I contact Avis 800 customer service number. After waiting 20 mins, rep come back and state supervisor too busy with other customers and would I like to receive a call back. I’m done with Avis.

We had confirmed 3 15-passenger vans for a large church group trip. The day before we were to pick them up, the leader called to make sure everything was ok. He was told that all of their vans had been "recalled" and so wouldn't be available and there was nothing they could do to help us. After calling every number I could find, I discovered they definitely were not going to help us but I got different stories about the "recall" or why our reservations were cancelled and we hadn't even been notified. How can they stay in business treating people like that? They surely won't be getting anymore of our business or anyone we can convince not to use them.

I’m very dissatisfied with this company. I reserved a vehicle back in February 2019 for a trip in June from New York to Florida for a 12 passenger for a specific vehicle. The day for pick up I was given a different vehicle, very uncomfortable for a trip from NY to Florida. The customer service in White Plains, NY was horrible, they treated us very bad and did not try anything to fix it. They false advertise the options for the customers and then when it's time for pick up, they give you something completely different with no option to change. Our trip was the worst and most uncomfortable and we had to spend additional money in gas. I will never rent anything from Avis and hope something is done about it. Very bad service.

Had a rental car reservation with Avis at ATL airport on Friday June 21. It took one hour and 41 minutes to pick up the car. 12 terminals at pickup counter manned by 4 agents. Manager walked around long line of irate customers apologizing for wait times instead of jumping behind the counter and helping out. Other agents left for lunch breaks. I have never seen such a poorly run car rental operation. My flight time from PHL to ATL was quicker than picking up a rental car through AVIS. Then when finally did get the car, it smelled like an ashtray. Will never rent from AVIS again. Maybe just an ATL Avis location issue, but bad enough to tarnish reputation company wide with me.

Had the worst possible experience last week at this location. First, we are Avis Preferred. Car was supposed to be ready for us. Unfortunately, our flight arrived an hour late. We got a text from Avis saying not to worry, we provided our flight info and reservation would be held for two hours AFTER our delayed flight arrival time. When we get there to get the car, reservation has been cancelled. We speak to a guy in the lot (a HUGE JERK named Daryl) and he basically says he's not helping us and we need to go get in the line with 10-12 people in it. I go up to the window and ask the woman helping another customer if I really need to wait in that long line and she gives me a lecture for interrupting and tells me to get in the back of the line. I was ready to explode. Wish I had her name.

If I could rate 0, I would like to do it. I made a reservation based on the University SAP Concur Travel System, which gave the estimation of the approximate charge (Total: 407.27 USD for a week; a common SUV). However, in the end, I was charged of $2147.81. No damage and did not include the gasoline charges. From my understanding that Avis would like to stop me to rent cars in the future (You can cheat me once, but you can not fool me twice).

This rental has been the worst of my whole life. We extended the rental and were told a confirmation email would arrive. It never did. When I called Avis once again I was told that they could not send me a confirming email nor could they verify the cost of the change. I was told that I could learn the cost of the change when I returned the car! This is completely unfair and unprofessional. How can a company that is so large have such a ridiculous policy? We will absolutely never rent from Avis again. If you do, good luck.

1. This website gives you the option to "get back 10% of your total back in an Amazon gift card." THIS IS A SCAM. I tried linking my Amazon account several times and it kept saying my Avis account which I had JUST made was already linked to another Amazon account. How?!?! They purposely make it impossible for people to get this deal. 2. Once I made an account they made it impossible to change my age before making a reservation. Of course, so that I would be subject to more fees when I pick up the car!

I rented SUV from AVIS for my two day trip (car pick up time June 11, 7:55 Pm and drop off time June 13, 4:28 Pm) from Vancouver International Airport terminal and filled only 32.9 L of gas once during my entire trip. AVIS sent me an invoice for $2432.25 and charging me for driving 10935 Km in less than 2 days. After calling AVIS customer service, the representative forwarded my case to their department and told me that it will take 10 business days to review my case. Extremely poor customer service demonstrated by AVIS. AVIS should immediately refund me all the overcharges.

As a business traveler who has used different car rental services (Enterprise, Hertz, Alamo etc.), I have to say that my experience with Avis has been, by far, the absolute worse and most frustrating. I am supposedly Avis "preferred" member, who has been renting with Avis for 2 to 3 weeks a month for the last 6 months. Each reservation is booked under my member number. I logged in to check my account several weeks ago, only to learn the my account was not credited for ANY of the previous rentals even though they were all made under the correct member number.

I would like to make a complaint about the above rental agreement number: AVIS UK Terminal 5 Heathrow Airport. Prebooked through Qantas (see attached booking sheet with quoted price of $536). Rented from Terminal 5 London Heathrow. Arrived early morning 6th May 2019. Spoke to your “Italian Service Rep”. I think his name began with a ‘G’. Informed me that I had asked for a 7 seater automatic van???? L Group. I informed him that was not suitable. He informed me that he had a suitable automatic car available which although was a higher group he could give to me at the same price.

Be extra careful when renting from Avis. Counter agents will add fees and services to your rental even when you decline the offer. By the time you realize the extra services have been added you will likely have signed for the service and not be able to reverse it.

Ok so I purchased a rental online, they took my money off my card immediately which I didn’t mind. Because I’m thinking I’m able to get a car. I read the helpful tips about if I didn’t have a credit card that I could use a debit card. I show up to the store and was unable to get the rental that I paid for because I didn’t have a credit card. The service inside the store was very unprofessional. This goes to show they out here just taking people's money knowing that they might not be able to get a rental. I think that’s unfair and I would never recommend anyone to them nor will I use them again. I’ll be making sure I’ll tell everyone I know about what happen to me.

Do not hire a car in the USA if you're from the UK. I paid for the tablet and GPS before I went and when I handed the car back in they wanted another payment for it as it was apparently put through as a preferred option and not a definite and was told by Avis UK that I wasn't charged before I left which is why the USA dept. are asking for money. I have proof on my bank statements that both payments came out. This was now over month ago and I can't get a hold of anyone by email or phone now to deal with this. It's an absolute disgrace. AVOID LIKE THE PLAGUE!!

This was the worst car rental service. I rented a car in Chicago and was there for a project meeting for a month and they told me that the toll will be charged in the account which I should pay them 16$ a month and after I returned the car they started charging me 128.30 $ and this car was rented in April. And again in May they charged me 30 saying Avis violations and to check what’s going on. I am not able to login into the portal or either I got any mail. This is seriously pissing me off. I don’t suggest anyone to rent a car from them. Instead of them you can rent in local rental service for cheap and good services.

Unacceptable customer service. Long-standing, preferred customer lost. My husband reserved through a 3rd party using his name and credit card. We added my (his wife) preferred number to the reservation for ease of pick up. The attendants would not release the car to him even though the rental agreement was under his name. It took 3 hours of back and forth to finally rent the car - with no effort from Avis to apologize or even admit a mistake. Then, upon returning the car, Avis charged an additional day to the pre-paid reservation. Again, Avis will not admit they are in the wrong even after seeing the printed agreement. We have just started the 2-3 week process to refund the charge. Extremely frustrating and too bad.

I spoke with a minimum of 26 different people (and counting) in various departments. Roadside assistance (only the Canadian line was set up). Customer service. Billing (for unexpected and unwarranted charges). Claims. No one knew where to send me, and the line disconnected 50% of the time. Customer service did not have access to crucial (and incorrect - "Swag Staff", Arizona is not a town) incident reports to explain procedures. The claims department directed me to the mechanic who performed the assessment and promptly hung up. I have now spent at least 8 hours speaking to different people, for next to no result. This is the most disorganized company I have ever encountered.

I had my rental car less than an hour when the tire went flat 12 miles outside of El Paso, TX. There was a foam spacer where the spare tire should’ve been so I was forced to call their emergency roadside service. After being on hold for 45 min they finally told me it would be 90 min for the tow truck to get to me. After 2 hours still no one. I was alone on the side of a highway, buckled in because cars are going past at 80 mph. I spoke with another customer representative and they told me 25 more minutes. That came and went. The next time they said 25 more minutes and so on and so on until I was out there for 4 hours. If they hadn’t kept lying about the arrival time of the tow truck I could’ve gotten a cab/Uber but they just kept stringing me along.

I have a really bad experience. I recommend other to check the prices when you do a rental with AVIS. The price at the time of reservation varies when you received the final bill. I picked the rental from Las Vegas airport location. It was never communicated the prices has been changed.

If there was an option to give negative stars this place would get it. Had a truck reserved and called several day in advance to confirm the truck was ready and received an email the day of confirming the truck was ready to go. Drove all the way there and to my surprise no truck was ready. The man at the desk told me I could have a truck double the size that would cost way more in gas as we are moving states away and this has completely messed up our plans. I guess having a reservation means absolutely NOTHING!!!! They also offered the truck that was double the size (and double the price in gas to get to our destination at no additional charge from budget) then proceeded to tell me it was reserved for someone the following day and they were happy to screw those people over too.

I went with this company through CarRentals.com instead of Enterprise since I was quoted a cheaper price of $106. When I went and picked up the car at the airport, the price ended up being $212. When the agent asked me whether I want the additional insurance etc, etc etc, I declined but they put it in there anyway and I signed the formed without reading it clearly.

Absolute worst customer service I have ever experienced with a rental car company. I reserved a car on the Avis website under my husband's name (since we have a newborn and figured he would be filling out the paperwork) and the website accepted my credit card and charged for the full amount of the rental. We get to the airport to pick up the vehicle and because the reservation is in my husband's name and the card is in my name, they refuse to rent him the car... Even with me there giving consent and showing my ID. I ask to be added to the reservation since they say that spouses automatically are covered to drive the vehicle. Seems logical to change the reservation into my name as primary and have him on as a secondary but Avis refused to do this.

Don't rent from Avis! I rented a car from them a few weeks ago in Philly. While driving on the hwy a piece of the plastic trim blew off and now they're trying to charge me. Don't they have an obligation to rent roadworthy vehicles? And maybe the moral compass and good sense to stand by their product? There are many choices out there, I've been an Avis Preferred member for years...but am done! I suggest you avoid these guys where possible.

My plane was canceled so I rented a car at Avis in Washington DC. After waiting in line for 45 minutes to get the car I got a Kia (junk). Only to find out that it did not have an EZpass that I had expressly requested. The garage attendant said I could go back to the counter to get another car (another 45 minutes no thanks). While on my way Finally I hit a pothole which flattened the front tire. I was 8 miles from the nearest city (Salamanca NY).

We rented a car in Australia from Alice Springs to Uluru which is a 468 km drive. The beginning was good as we got a free upgrade as we had been waiting awhile. After that we drove over two days to our location driving may 10-15 km extra in total of about 480 km. Went to drop the car off at Uluru where there were no people on a Tuesday at any car rental stations. We had to just leave the keys, the staff at airport says they aren’t ever hear you can call them from google?! Anyways I received my bill and was charged for 761km if driving so 280 km over. If you look at the map, that is physically impossible even if we hadn’t slept.

They made us wait in the queue for 100 minutes. A/C was not working. When I returned the car, they charged me for smoke odor. Bunch of liars in this company (I am a non-smoker). Also, they charged me for fuel when the gas tank was returned full. Another thing is dust at the driver's leg rest area (I am not sure, if we need to vacuum, just before the Budget returning center). All I understood is, they have our CC details and are keep on charging. I am going to file a case on these guys. Bunch of craps here. Please DO NOT rent a car with Budget. Thanks.

They had one person at the counter and about five customers waiting to pick up their car. The sales counter offered an upgrade with a GPS which we accepted, we needed the GPS. Our car was not what the salesperson had promised and it did not have a working GPS system. When we returned to the pick up counter to ask for the car we were promised, with a working GPS system, they offered another car. The new car was again not what we paid for, dirty and with a strong cigarette smell. At this time, our travel timeline was very delayed. We told them we will keep the first car, although not what we paid for and to just give us the wifi box so we can access our phone's GPS. They said we needed to go back to the sales counter to get the wifi pack. The rental counter had a long line with only one person working it. She said she did not have the wifi and did not know why they sent us back there.

I am an avid traveller and have rented vehicles with Avis several times. Your agent at Norman Manley airport insisted that I must email her proof that my credit card company covers collision insurance. Having emailed her the necessary documents, she rudely shouted that she cannot open her email and check any attachments that it is time consuming, handed me a phone to contact the bank so that she can have confirmation of same. I headed over next door to Budget car rentals who understood how credit card works and the many benefits offered, which she then verified by calling the bank herself, I was able to rent a vehicle at Budget without any issues whatsoever. Disappointing service, very, very disappointed.

I flew from Qingdao, China to Spokane, Washington. After traveling for more than 24 hours, I arrive to pick up my prepaid rental car. They refuse to take my company card for the deposit. They refuse to take my personal Chinese card for the deposit because Chinese cards don't have a name on them. I hadn't used my American debit card for quite some time and it is a Sunday, so I can't go to a credit union to access shared branching.

Rented car from AVIS (via Priceline) at DTW airport for 1 day on April 22, 2019. Returned it a couple hours early after topping off gas, having only used 2.5 gallons. Specifically asked attendant in return lot if he'd like to see proof of gas purchase so as NOT to incur automatic fuel charge for low-mileage rentals (this happened once before, so we knew to ask). The guy said 'no'. Sure enough, we were charged $19.20 for gas.

So it's been over a week since I reported this brake malfunction and they said they were going to take care of me. I haven't heard back from anyone and this car is very dangerous. At this point I don't know what to do! I will go back to NATIONAL. Way better!

Rented a vehicle for one day and prepaid... I extended the rental and was informed during the extension process my total would be $535. I agreed. Went to turn in my rental hours before it's due only to be charged over 1200$. I have called numerous times and spoke with several ** ride people and no one is able to explain. Worse customer services and Avis is straight con artist. Sad to say but my company does about 150000.00$ worth of business with them yearly and I have had such a bad rental experience. I have convinced my company owner to switch to Enterprise from here on out.

I was the only person in line at JFK to rent a car and it took me approximately 40 minutes to get a car. The system kept crashing so the man said. He tried to up charge me and argued with me concerning the car that I needed for my son and I and kept saying they did not have a car in the type that I wanted (economy size). Half way through the transaction the guy gets up and goes on break so some lady decides to take over and finish the transaction. Nothing was discussed with me and the whole thing was entered the way including the wrong return date. That was another problem seeing I was returning to another airport. They charged me for a navigation system that I did not need or want and it was stated that I needed it to get through the tolls. They also added insurances and other items that I did not request.

They give me a car all wet, in this way, they could hide dents or damages in the cars and when you return it, they will make you pay for it. They even make you sign before they give you the key or inspect the car! Patrick the owner is the worst, he treated me like garbage when I told him about the damage, he said my insurance will pay for it! He is not careful enough when someone returns the car in bad shape and then look for someone to make them pay for the damages. Is not acceptable. Avis shouldn't give the name to owner Patrick in particular. Patrick (the owner) has a cretin way of treating the client. The worst experience of renting AVIS!

I prepaid for a van in Burbank CA for 8 days. My flight got canceled so I had to fly into LA. When I called to see if they could help me, they wanted to charge me an additional $700 to change the to pick up at LA drop off at Burbank. I decided to just get a one day rental at LA and pick up the Van at Burbank since it would only cost me $100. I called to tell them I wouldn’t be there until the next morning and they wouldn’t hold it and they would be closed by the time I got there. I mean this car was already paid for, not just a regular reservation. So what was the big deal. All they would do is put me in an SUV and charge me $40 more. I didn’t want to lose all my money so I took it but I will never give them my business again.

Somewhat puzzled when made reservation with Avis was directed to another car rental to pick up the vehicle assigned to me. The car was acceptable, again when returning the car I returned it to Avis. My wife is unable to walk and uses a wheelchair. The attendant told us to remain in the car as he would drive us to the terminal. This was much appreciated.

Be warned, many Avis locations are franchises. Avis itself will not stand by them. In short, you are left to deal with Shady Motors Incorporated on your own! I rented a car from an "Avis" location only to find out a month and a half later that it was a franchise. How did I find out you ask? It's simple. After returning the car full, this company billed me a month and a half later for $42. My Avis paperwork says the car was returned full clear as day. After countless hours on the phone, writing emails, and submitting paperwork, they tell me that I'm on my own. After searching this particular shady franchise, you find that they are known for this very scam. Avis just doesn't care to admit one of their children is stealing from their customers. After many years using Avis, I am done. Good luck!

A friend recommended them to me because your spouse is automatically covered at no extra cost. Aside from that perk and their handy mobile app, this is one of the worst companies I’ve ever dealt with. I became Avis Preferred about 7 years ago when I began traveling back and forth from NY to Fla after my grandchildren were born. In that time I’ve gotten filthy, dented and even cars that were not road worthy due to bald tires and frayed windshield wipers.

The car rental is great. Love the size of cars you can choose from. They have great gas mileage. Overall it is a great company. I would tell a friend about it so they can enjoy the rates that the company has to offer.

Avis tried to get us to take a wrecked Jeep that had been in a fender bender. Not great customer service. Also, it took a long time to get a fully functioning car to rent. This Avis was at the airport where they have you over a barrel.

I've been renting from Avis for more than 35 years both for business and personal rentals. I like the cars that I've rented over the years and the service has been spot on for the most part. They've become a bit too pricey over the past 5 or 6 years which explains why I've not rented as often as I could have. Still, compared to Hertz this is the go to company for me.

My Rental agreement through Priceline (Confirmation # **) was for 4 days @ 35.70 = 172.50. We were about 10 minutes late before the Athens GA location had closed and nowhere to drop off the keys securely, so I kept the car one more day. I got a call from the agent in the morning and explained this and she told me I'd be charged 1 additional day. We arrived and turned in the car. The same agent that called asked if I needed a receipt. Thinking one additional day (35.70) was going to added to my total I expected see a charge between $210-$220, not $297. So I went back to obtain a receipt to discover the daily rate was different, and I was charged for 2 extra days not 1 like I was told.

They stole 200 Euros from me, after I returned the car in same condition I took it and under the full insurance, they said on the airport in Punta Arenas that all is ok. As soon as I left for Europe they sent me an email saying that I made damage of 200E, without even saying what damage and they just took 200 euros from my deposit! Pure robbery!

I usually use Hertz but this time I used Avis because I do not currently have a credit card, just a debit card. I was in Lafayette, LA. It was a seamless experience. Very nice lady at the counter & helpful. I refrained from 5 stars because it was impossible to see the condition of the car well enough. It was a dark parking lot, not sufficient lighting. But overall satisfied.

I know that Avis is everywhere, and that they are comparative, and have lots of ads, pretty ads too, with attractive red and white colors that catch my eyes. But, I have found them to say one things, and deliver another, and to say they have a car when they do not, at least in the neighborhood Avis where I shopped, and the European Avis counter I went to.

Avis said my medium rental car size was really a small car. Then up charged me for a large car..since no medium car was available. Misrepresented the size of the car!!! We feel as tho we were up sold to another car size.

In January 2019, I rented a car for one week at the price of $220.00 and some change. When I received my credit card statement in the mail, they charged $1,750.00 to my credit card. I called multiple times to correct this. I got nothing but the worst customer service ever. Needless to say, I received the runaround. This is why I will never deal with this company again, and I do not recommend it to anyone. My rating of this company is below zero.

Everyone was very helpful & friendly at the Philly airport. The selection was very minimal but I didn't need anything extravagant, ended up with a Chevy Cruze & it was very clean & no damage on it. I definitely would rent again from Avis.

Recently I rented a 12-passenger van from Avis at Trenton, New Jersey airport. The van was prepaid. Before returning the van, I fill the tank with gas. When the van was checked in, the attendant did not asked me any questions regarding if the van was fill with gas or for a gas receipt. I got on the plane and returned home. When I checked my bank statement, I noticed $190.00 charged. I called Avis representative in Trenton, New Jersey and he said that the correction should be reflected on my bank statement by the end of the week.

If there was a zero star option, I would give them no stars. They have terrible customer service, and they literally steal your money by charging your credit card for fraudulent charges. A few days after returning the vehicle we rented, I noticed a $374.50 charge on my credit card from Avis that was not part of the final receipt we were given when we returned the vehicle. I called the general customer service number, and they explained it was a charge for losing the key. I explained that the key was returned with the vehicle -- at no point in time did we lose the key or need a replacement key while we had the rental. The same key they gave us when we first picked up the car is the same key we returned with the car.

When we called to secure a vehicle our request was for a vehicle at least as large as an SUV, due to what we'd be taking with us on vacation. We were assured there would be no problem with our request however, when we went to pick up our rental, there were no SUVs "on property" and the clerk stated that he could NOT provide us with one. When I requested to speak to a manager I was advised that there was no manager on duty! Frustrated, I simply accepted what was offered to us, (a Toyota Ranger) and left. Frankly, I know I should have rented from ENTERPRISE and will do so for the rest of my life. NEVER AVIS AGAIN!

We have used Avis exclusively for years with most experiences being very good. Most rentals are from MIA (pickup and return). Against my better judgement, I accepted a pre-paid rental because of a significant discount... The telephone rental agent said that there would be a penalty if I cancelled BUT if I had to cancel I should call and ask a supervisor to remove the penalty..."AND THEY WOULD". Fortunately I did not cancel as I believe this statement to be unreliable and it is the first time I have been told of such a thing... I believe the rental agent was simply wanting to secure a booking, so she probably exaggerated/fudged on the truth... However this is NOT the reason for my rating... It is just a caveat.

I tried to book a car through Avis. I used their online booking system. I got through the entire process and it told me there was an error and I had to start over and that my credit card info was wrong (triple checked, wasn't wrong). I tried again, same thing happened. Two days later I'm looking at my credit card charges and my "wrong" card info was apparently right enough for my card to get charged twice for a reservation I couldn't make. Tried to contact them... Couldn't find a phone number for general customer service so I emailed them. They responded with the phone number to make a reservation... Wtf?! I responded and asked them to actually read my concern as they didn't address it at all. The next response was to tell me that they couldn't do anything without the confirmation number. After I had already told them I never got a confirmation because the reservation never went through. At this point I got really mad.

I rented a car through Priceline.com which ended up being AVIS Rental. When I showed up at the AVIS counter I was given an upgrade for the same price as a mid-sized car. Or so he said. We had him repeat it a couple of times. My son was with me and heard the same thing. It was all a scam, the upgrade cost me the same price as the mid-size, so I ended up paying double. Since I signed the bill that was the same amount on my previous invoice, I did not think it was an extra billing as it looked the same. But it was an additional invoice. So, I paid double than what was promised. Avis would only give me 50% off the upgrade, they did not refund it all. For those of us who save pennies to go on vacation this hurt my budget bad. This rental was from Phoenix International March 21st at 10:00 am.

I had a similar experience in Netherlands recently. They gave me a faulty car with a small crack on windscreen & a small scratch at the back. I took the picture of that. While returning a car they charged me additional EURO 765 for that. I had showed them that this was not my fault and they said, "It will not be actually charged to your bank and we will waive off the charges." But when I receive my bank statement I can see the amount is been charged. Now I have to fight with a bank to get the money back. They are real frauds. AVIS should be avoided by all means. I am planning to sue them for this kind of service that they are providing. THIS IS FRAUD.

In November 2019 I rented a car from AVIS in Turkey. I was charged at pick up and everything seemed fine until I returned home to Canada and noticed the charge was double what I was quoted! My part of the blame is that I didn't check the value against my quote when I paid. It was early, there was a looong line up before/after me, there was a language barrier and the charge was in a different currency with an awkward exchange calculation (otherwise I would have noticed). Also... silly me... I trusted the internationally recognized name to be honourable and give me what I booked. Another also, even if I noticed, I was in a small airport in a small town... I wouldn't have had any other option available.

The credit card I used to book my reservation was stolen so I had to cancel my card and have it reissued with a new account number. I called AVIS to let them know this and I was informed I would have to cancel my reservation and I would have to pay an additional $115 because the rate I had is no longer available. They refused to give me my original price so I would say this is horrible customer service. It wasn't bad enough my card was used without authorization but Avis was money hungry and could have cared less about my bad experience and took that opportunity to screw me and charge me more money even though I had booked my reservation 2 months prior. WILL NEVER USE THIS COMPANY AGAIN AND I SUGGEST YOU NOT USE THEM EITHER!

Will never rent from Avis again! Poor customer service who does not care for customers and taking the time to resolve issues. No customer service center in my area to go to. Can only call their 1800 number for assistance, will tell you anything to get you off the phone. Rented vehicle 5 months ago. Card still being charged fees even after a refund has been issued for being overcharged.

We reserved a prepaid car rental with extra insurances prior to holidays in South of France with Avis, arrived, was told by sales lady we had to have credit card holder as allowable driver, (find out later if I used my card we wouldn't have been charged, which she could have told us because my wife wasn't going to drive) an extra $45 euro, car was not there but upgrade to larger vehicle was available, my wife declined. Avis agent said we would have to wait 15 mins if we wanted the vehicle we reserved. Half an hour later we were handed the keys, but we sat at the window and noted the vehicle was there all along. Was then told brand new vehicle, no damages, and no attendant walked around vehicle with us.

I arrived to the Newark location on 3/13/2019 to pick up my Jaguar F-Pace that I have reserved months ago. They did not have any Jaguars at the location so they tried to offer me a Denali or a Suburban. Although nice vehicles, they did not fall into the luxury category that I had paid for. They finally found me a Mercedes GLS450 that I drive from the lot and quickly realized the light was on for low air in the tire. I went to the local gas station and put air in the tire and noticed a nail in the tire. I then took the vehicle back. I was questioned at the counter if I filled out a claim with the individual who took the vehicle. As if I was at fault for a nail that was already in the tire. They again got me another vehicle.

RUN FROM AVIS! Absolutely Terrible! Reserved a vehicle, showed up to PU and the car. After waiting a half hour in the lobby with no assistance I got the vehicle, it was filthy, especially on the interior of the vehicle. The guy at the counter said it only has 5/8 full tank, just return it with the same. What? I had to clean the inside of the windshield just to drive the car. On my way to return the vehicle I ran into a traffic jam that was going to put me behind schedule. I called their office to inform them and was put on hold for 10 minutes until the system hung up on me.

In Oct. 2018, I called Avis to reserve a car. The reservation was confirmed. A few days before my trip, I called again to reconfirm the reservation. The reservation was confirmed again. When I arrived in Daytona Beach, I was told by an Avis employee they couldn't rent me a car. She said she was sorry; it was company to not accept my Visa credit union credit card. Didn't this employee know the policy before TWICE confirming my reservation? So now I'm 2000 miles from home with no car. I complained to Avis and they apologized for my inconvenience and offered me a $30 discount on my next rental. I refused their offer, because I will never rent from Avis again. Their employee didn't care, her supervisor didn't care, and further up the chain of command didn't care. Please do not rent from Avis.

Last week (3/13) I had to travel to the Baltimore Maryland area for work. I must tell you that my experience with the BWI airport Avis location couldn’t have gone worse. The problem arose when I arrived at the counter and for the FIRST TIME was made aware that to use a debit card they ran a credit check which due to a situation out of my control, I didn’t pass. Had I known a credit check would be a potential barrier I would have brought along one of my other credit cards. So now I’m in Maryland without a car, I have a dinner meeting that night and meetings the next day. Thank God for Lyft. All that needed to happen was a little communication prior to my trip making me aware of the policy. An email, a text, anything. “Please be aware that the BWI Avis location requires a credit check when using a debit card…”. That simple step would have help to avoid this whole situation.

First time car rental. I rented a Mustang convertible to surprise my wife for our Florida vacation. 45 minutes I was to pick up the car I was told that my Mustang was not available. “Sorry will buy you in something on the lot.” Told to call customer service to complain. They didn’t even lower the price. They just don’t care. Very poor service bait and switch.

As a first (last time) customer, I was truly disappointed with Avis' customer service and professionalism. I pre-paid for my rental online and was never told that if I returned the car early I would not receive a refund of the days that I did not use the car. I paid for seven days and only used three days worth of the rental. I only received the deposit back and found out while returning the car that I would not be getting the rest of my money back. I was obviously not expecting this and I knew that I had done the wrong thing by renting a car from Avis when even one of their own sales reps told me not to reserve the car online beforehand.

Wish there was no stars. Have stolen money out of our debit card. Paid $499 ($99 for hire and $400 bond) and instead of receiving our $400 refund they've taken another $465 out of our account under another person's name. Fraudulent thieves! Do not use this company!!!! Have overdrawn our account and told us will get resolved in 5 days!!! 5 days to refund our money that they stole with no permission. Used the Noosa office to hire car and dropped back at Maroochydore office. DON'T USE THIS COMPANY!!!!

I rented a minivan from Avis in Thunder Bay, Ontario to take my family for a two week vacation in Florida. I picked the van up the night before we left, it was an awesome van, very comfortable and a pleasure to drive. On the first leg of our trip, near the first stop, the check engine light came on and the van began running rough. We called the 800 number and they told us to take it to the nearest Avis rental location. The agent there told us he wasn't going to let us drive this van anymore and forced us into another van. The new van was the most uncomfortable rough driving van I have ever driven. We were then told to go to Orlando Airport to exchange our Florida Van for and Ontario van. So after navigating the Orlando Airport and finding the desk (almost 45 minutes) the lady at the desk could not understand why they would tell us that and no she didn't have an Ontario van. So now another 30 minutes to get out of the airport.

Avis, you and I have come to the end of the road. I have been loyal. I believed in you even when you didn’t have your act together. I stood out in the hot sun in Charleston, South Carolina - under a tent because you didn’t have a car waiting for me at the preferred parking lot. I stood there for 45 minutes - not once but at least three times in 2018. I spent an entire afternoon in Amsterdam after an overnight flight waiting for a car. A representative from London was there trying to figure out what was not working about that location.

My company rented me a car through AVIS in Dubai, for two weeks. The car had 71,000 KM on it. The interior was disgusting. I didn't want to touch the steering wheel, the cover was peeling off. Cigarette burns in the seats and carpets. Numerous dings and dints in the paintwork. They said they would email the receipt, never did on finding out why they had copied the wrong email address down. Last time I will rent with AVIS.

They don't refund money and have the small print (who reads that?) on their website. Don't use them. It's dishonest. I would bet there are multiple other little clauses that cheat their customers. The service wasn't particularly good either and they tried to get me (one person) a 12 seat van rental because that was easier for them.

I recently had to travel to France due to a death in the family. I booked with Avis.com (Rental agreement #: **). I prepaid for the rental and paid via credit card. I also declined additional insurance as it is covered by my credit card while booking. The car was ready at France Airport when I arrived on Feb 02, 2019. The agent verified my booking and gave me the contract. I left the airport. I returned the car on Feb 10, 2019 and left France.

Last year, I went to LA with my family as vacation. Rented a car from Avis and purchase insurance in the rental desk. That day, I had car accident in suburban LA. To make long story short, Avis claim handing company, Sedgewick denied pay liability for car accident and I end up getting sue document from the person got involved in accident. I called them and explain everything and begging to take action but they did not fast respond and always makes me calling again again... I have horrible experience with them. Don't even think about buying AVIS insurance. They are not responsible what they are supposed to do... They are not caring about customer at all!!!

Rented a car at AVIS Albury Airport signed contract, put down security $200 plus cost of one day hire $59. Upon return took them two day to return my deposit less $140 so they only gave me back $60. When I put down a $200 deposit said it was for extra klms. Never mentioned klm fees at signing of contract. In effect one day hire of vehicle cost me $190. Caveat emptor!

Defective, damaged, unclean car - Renault Trafic. 1. Gas/clutch exhaust was coming inside the car. The car was not checked, it was supposed to be fixed first. While driving a smoke was coming from the engine, and was going inside the car. As a result plans were cancelled for the trips with car. 2. The car was damaged, front bumper was about to fall off, a lot of big dents and scratches on the car. 3. Was not clean at all, as if it was just given to us from previous rent.

I rented a car for 5 days from Avis at the Las Vegas McCarran Airport rental site. Since I have good personal car insurance I specifically declined accident, personal effect, and additional liability insurance and that was recorded on the contract. As I finished signing the forms the attendant directed me to the bottom of the page and told me I needed to sign a last entry. The first line specifically states "Loss Damage Waiver is optional" and, thinking it was just legally confirming my choice to decline paying for insurance, I quickly signed.

I reserved a car with the expectation that I would have the car ready at the airport in Atlanta. Upon arrival, the female staff was rude and disrespectful. She acted as if I’ve done her wrong in the past. The car I reserved was paid in full online and I presented the same credit card used to make the online payment. She said she needed to run my credit. When I declined and asked why she went crazy and asked me to speak with the online team over the phone. I requested to speak with a supervisor on site. She walked away and started attending to another customer on the far end of the counter. I have never felt so disrespected to that degree. I ended up going to another car rental but I paid more for a smaller car. Eventually I got my full refund from Avis. Worst customer service ever...

We booked AVIS through BA in Italy and were shocked to be charged for alleged damage, fuel fill up and a host of other things like airport surcharge, local taxes, vehicle registration fee, TP and CDW charges - all included for free through British Airways, All of these were invalid and we even had the petrol receipt to prove it from the garage 500 metres away. We learnt later that AVIS Italy is noted for their scams. In Nice recently again booked through BA. Avis t offered a free upgrade at Nice airport. No money was ever mentioned. On return to UK they charged us for the upgrade 350 euros plus airport surcharge, local taxes, vehicle registration fee, TP and CDW charges - again all included in the BA price. We will never use Avis again - they use every trick they can to scam you.

Waited over 2 hours to pick up our vehicle in Los Angeles. I had prepaid for the vehicle but because my son who was the named driver didn't have a credit card they demanded I pay again and wanted to charge over 3 times what I had already paid. Even though I had a credit card as security they wouldn't accept it for the original booking but perfectly happy to accept the same card if I pay again at the inflated price.

Upon arrival, they (Avis Rent a Car - France) would not honour their online claim that the 2nd driver (spouse) was included, so we were charged for an additional driver which almost doubled the quoted price! Of course, not much you can do about that when there is a long queue and no other option at that point. To add insult to injury, two months after we traveled, another 100.00 (60 euros) was taken off our credit card as administrative charge for a supposed parking ticket. Another month later, we were charged a further 110.00 as administrative charges for the same parking ticket. What a racket. I will never again rent from Avis, that’s for sure.

My first bad review ever. Avis claim **. I never take the time to write a bad review but I’m compelled to tell our story to help any trusting traveler to be aware of Avis’ practice of overcharging and then acting like their customer service is helping. After 25+ years of almost exclusive car rental with Avis we find ourselves being treated as expendable customers for $88.08.

I booked my car with AVIS for 5 days from PUNE airport and dropping off at the same location. I've got confirmation email and SMS that the car is successfully booked and confirmed. When I landed in the Pune airport after several hours of Journey, I couldn't locate the car. So I dialed AVIS and checked "what happen to my car and why it wasn't delivered" and got an answer that "the car is broke down" and no car is available. I understand that it's not the only car available with AVIS and requested them to provide alternate car and agreed to pay the difference. They replied that "we do not have any cars available." I waited in the Pune airport for 6 hours with my family and a infant and fought with them, finally I gave up. Took a taxi for 5 days and started my journey. I'm a AVIS customer in USA and Australia, they are very with excellent customer service, But AVIS in India - you should be very careful and better do not book with them.

Terrible Roadside Assistance that disconnects after 30 min hold times. Reservations department not able to assist where other departments fail. All supervisors inform that they cannot assist either. Emergency roadside assistance associate who hung up after quoting that they would get a manager involved - Crystal. Reservations associates- Scott & Joseph. Reservations Supervisor- 1st contact (name unknown), 2nd contact Jose.

BEWARE! When you create an account with Avis, they require a CREDIT CARD NUMBER. And then they bill that card $2.03, which they claim will be refunded to your card in 2-3 business days. THIS IS CRAP! I SHOULD NOT have TO GIVE A credit card to create a user account. They get my card info when I show up to rent the vehicle! And at that point, they can verify the card! There is NO WAY that I can find to delete my account or my card number, which makes this even more suspicious, so beware! Once they have your card number, your address, your driver's license number, you cannot delete that info. And they can charge whatever they want to it without your permission!

Rented a car on Avis.ca and total was in CAD $ until my transaction was completed and turned out the total was in USD. Tried to reason with them but they said there was nothing they could do. Poor service, false representation, prices are too high for the very basic cars they offer. Do not do business with them... They are operating on bad faith and are not an honest company.

I rented a car from Avis for just two days. I returned the car to the Philadelphia Airport office long before it was due back. A couple hours later I got a call from the manager (from his personal cellphone!). He said I didn’t leave the key when I checked the car in and that he was going to charge my credit card for a new key or to fix the glass if he had to break into the car. He said he’d check again but if he couldn’t find it he’d charge me. He was very rude. I called back about 15 minutes later to see if he found it. HE DID but didn’t bother to call me and let me know! Of course I sent a message to the main office customer service. I received a reply saying “Sorry for the inconvenience. We spoke to the representative about it. Thank you for contacting us. Your message is how we review things to do better.” Oh my goodness. Seriously?? Horrible company.

I was lured into booking a car rental with Avis that included a promotion to get 10% back from the rental value in an Amazon gift card upon completion the reservation. Although I have a confirmation email for the reservation with this promotion details Avis notified me they will not provide the 10% payback in an Amazon gift card. I called Amazon and they told me this is not their promotion and they never had any joint campaign with Avis. Clearly, AVIS is committing fraud & using the Amazon name to trick customers to rent cars. Stay away from them!!!

I rented two cars from Avis and I have received two letters for me to pay them $1000 and $2000 for major dent damage. First off, I did not dent their cars. There is something fishy there. The first car I have now been cleared and no thanks to them. I checked the odometer reading and someone smashed the car after I turned it in. The second car was given to me with a major dent and they told me when I picked up the car, "Don't worry about it and they marked it down." Avis people are very rude and unorganized and again something sketchy is going on there to have this happen twice. I feel like I am a target and I will never use Avis again in my life nor will my family and friends.

I went through priceline for a trip to Keystone CO via Denver. Avis car rental rep said, "I'm going to give you a nice car." I said, "I appreciate that." Long story short I prepaid the car through Priceline. I returned the car at 3am because I had a 6am flight, got my receipt and continued to the airport. After returning home I reviewed my receipts and cc statement, Avis charged me $566 extra for they said was an upgrade, I told them I did not authorize that they said you signed the agreement. I said I signed the agreement for the car I rented on provolone nothing was discussed about an upgrade. I'm telling everyone AVIS IS THE WORST CAR RENTAL COMPANY THEY WILL SCREW YOU ANY WAY THEY CAN.

It was 9am. I had just seen two lions in Kruger National Park when my tire blew out. The first rule of the park is NEVER leave your car. This is especially true when lions are near unless you want to be their next meal. No exaggeration. Someone driving by noticed my tire and kindly offered to return to the nearby restcamp and call Avis. "Great" I thought, since I had purchased roadside assistance. 9:30am, fellow tourist returns, says Avis can't be here until 9am - tomorrow. Are you kidding me??? The kind person also tried to find a park personnel to come fix my tire but no one was around. So I had no choice to leave my car and change the tire. I was sweating bullets the whole time. Scariest moments of my life. Finally got it fixed and drove to restcamp Satara where I called Avis. This was around 11am.

My family and I just went to vacation in LA and I was very disappointing with AVIS. I reserved a car through AVIS a month ago and prepaid the car. When I went to the counter, the agent told me I would have to purchase an insurance. I told him I have an insurance and would like to use my own insurance and do not need to purchase one. He told me I have to purchase it; otherwise, he cannot rent the car to me. I again told him I have an insurance and don't need one. He told me that there is a state law in California and I have to purchase the insurance.

I was taking the ferry from Buenos Ares to Montevideo, Uruguay the day after Christmas. I was supposed to receive my rental car after we disembarked the boat. The representative was nowhere to be found. There were other car rental counters at the port but not Avis. Avis misrepresented that they had an office in the port when they gave us an address that did not exist on our confirmation. We asked for a car at the other counters but they were all sold out as it was the week before Christmas and New Year's.

I am disappointed and have had a terrible experience. I would have liked to have thought that you supply reputable and reliable companies but the experience I've had is below terrible. Points to consider: When booking the car rental, I was given 2 options. Basic cover and another option which waives excess and covers insurance. So I went for the better option although price was higher.

We use Avis for 18 year, the past year a was worst to rent with Avis, last thing happen we make a reservation for January 21 2019. They left my husband 64 years old without car at 1am in the morning. He in Jacksonville airport Fl. His fly was delayed because the weather in NYC not car for him because the credit card was in my name, for mistake he took my, but he had his debit card from the same bank of my credit card, driver license plus Costco member card which the one with did the reservation plus Avis member card all with his name, also with have a good record with the company for good drivers, the customer service was rude, incompetent, with him, and with no too much knowledge about the policy of the company, my husband let me speak with the customer service agent. She no try to resolve the problem and very bad education.

Avis, are renting cars that have too many miles on them, car recently just cut off on me while I was driving, so fortunate wasn't any other cars near me. Then took 3 hrs for me to even get another car, then this car have over 35000 miles and smell like a ashtray. I been renting from Avis for over 4 years now, and this will be my last rental from them. They are charging a lot for cars that's not even reliable!!!

I rented a car from 3 to 11 January from Avis Munchen Airport. All good till returning the car. Nobody told me when I took the car that I need to keep fuel receipts - I rent cars for some good years and it is the first time I saw a car rental employee straight and quite offensively asking me for the fuel receipt instead of getting in the car and turning the key to check the fuel level. I filled in the fuel tank in a gas station 7 km away from the return point, really I am not playing with this. I have the notification from the bank for the payment I made to the gas station, yet today I received the invoice and I see the "gentleman" from Avis wrote I returned the car 7/8 full. This is an open day lie, as after the gas pump stopped I pressed once again to check and the tank was full.

Arrived 930 pm on Dec 26 to discover, along with about 100 other people, that there were no vehicles available, despite being pre-paid, reservations for 6 months, preferred customer. Shuttle bus after shuttle bus kept arriving to deliver us to an empty lot, with the manager herding us in to apologize. "Put your name on this piece of paper, and we will call you when one is available..." 5 days later they called me, despite me trying to work with corporate and the local outlet 4 times a day until they called. Only got voicemails. I hope they understand that trips are expensive, and this really sucked.

This is the first time I have written a review because I have never been treated so bad. Whatever you do do not use Avis in West Palm Beach. Customer service reps were completely incompetent. It took 3 trips to the lot for them to find the car they rented to me. Then when I complained they told me they were going to void the rental and I must leave the property. I wonder if their bosses knew they had the sale made and money in hand and were going to void it due to their incompetence if they would still have a job. As far as the vehicle goes mostly worn tires, wipers looked OE with 37k on the car. If I could give a 0 star review I would.

Just attempted to rent a car in Orlando. Avis originally said we were all set and a car would be ready this morning for us. We checked out of our hotel and went down to get the car from the Avis desk at the hotel and when they ran our card an error was coming up. Lady had no idea what it was so we waited while she called someone. 20 minutes later was told it was probably because they do credit checks with debit cards (which we were not informed about prior and never consented to a credit check) so they tried my info instead of my husband's. Same error code.

In July 2018 at SeaTac Avis, it took 75 minutes after getting to the desk to get our car. We had booked in advance but no car of our size was available and no upgrade was offered in lieu of waiting. The Avis employee next to us gave a free tank of gas to 2 persons in a row, saying to the first that it was a gift and that Avis wants to make people happy. To the second one she said it was for waiting, which was not more than 5 minutes as the line was very short at that time. We asked our Avis employee about getting a free tank of gas as we had waited so long and she would not look into this.