Avis Reviews

Absolutely horrible experience with my rental. We rented a car in Barcelona and 3 days into our rental the “check engine” light came on and the car died in the middle of the street. We ended up being stranded 200 km from our hotel at 9 pm with a 5 year old child! 3 hours later we were able to get a tow truck and a replacement car from Avis. We were told by an Avis representative that there was a mechanical problem with the car and that we would not be charged for it. 2 weeks after returning home I noticed a $970 charge on my credit card. I have never even received an invoice telling me what the charge is for! Customer service can only tell me that they are charging me for “car damage” and rental of the car that I received to replace the car that broke. Please do not ever rent from this company as you might end up with some made up charge weeks after you return your rental!

I am in the middle of possibly looking into legal action so this doesn’t continue to happen to others. I turned my car in at around 12pm. A week later I notice a $20.85 charge on my bank account. I called and was told it was toll charges. I knew for sure I didn’t go through any tolls and so I called the company that handles their toll charges. The person I spoke to said that I had gone through a toll at 1:45pm and again at 1:53pm on the day that I had returned it.

I found a car that I would like to test drive and possibly purchase on CarGurus. It was advertised for Avis Car Sales. I called on a Wednesday to set the appointment to test drive the vehicle which was 3 and half hours away from me on the following Sat. On Friday I get a message from CarGurus that the vehicle was sold. I called twice and talked with our representative and my husband called twice and talked with the Avis Car salespeople and the representative. They assured us that the vehicle was not sold. I made sure they knew that we were driving 3 and half hours and wanted to make positive that this car would be there. We get to the Avis car rental location to test drive the vehicle and as we drove into the lot, I said, Wow, I don't see the car.

N. Beach in Ft. Worth Texas location - Get dropped off. Wait is around an hour, only one very nice person that works there. Only 2 people in front of me. Still wait about an hour... The facility is dirty, floor you can literally see trash and dirt. The couch looks like a million and much more have sat on that couch and then if you can imagine some more people. First SUV, smells like an ashtray. Thinking maybe it's just me... I get out of the car to check the outside and can already smell myself. Now I smell like the car. The very nice guy goes in to get keys to another vehicle to come back out and tell me it's being serviced. The third SUV, well a prostitute must have rented it because the smell coming out of that vehicle was, I don't even know how to describe it. The very nice guy agreed it was very bad... Fourth vehicle, dirty, scratched, dented, dirty, did I say none of the vehicles had been washed or cleaned? Unbelievable!

We booked through Costco Avis and reserved a large SUV for Gander Newfoundland 3 weeks prior to our trip. They asked our time of flight arrival which is 3 am. They told us to call 48 hours prior to our trip and we were told they canceled our reservation because their Avis Booth closes at 12:30 am. They never called or emailed us to let us know they canceled. When I called them back, they admitted the mistake and did nothing to rectify this... as you can assume, there no more cars at all at this airport or City for that matter. Our trip is ruined.

Upon arrival and initial rental (I had reserved through Costco Travel) 3 days for $170 for a mid size not a horrible price for mid July. I decide to upgrade to a luxury for $10 more per day. He runs my card, I go to sign and it is $300. I tell him it is wrong, he fixes and runs my card again for $200. I leave and use my card, overdrawn! They charged my card $500! I go back to the rental office, he tells me to have the bank call him or it would be cleared by midnight. I was about to get on the road because I was driving from Nevada to SF CAL to visit my 102 Grandpa and watch a Giants game.

Made a reservation and pre-paid 5 1/2 weeks in advance. Two days before the scheduled pickup, I received a reminder and again a confirmation number... 5 hours before pickup I received a call saying they did not have any vehicles in the class (large SUV) to provide me. Really put me in a terrible bind... I'm schedule to drive 6 1/2 hours to move my daughter out of her dorm and they left me stranded. I am going to blast this everywhere I know.

Avis charged over $100 for GPS usage on an 11 day rental. Why would someone nowadays ask for a GPS when most smartphones have the service?!? I told AVIS the service was not requested, but they INSISTED it was mentioned on the auto contract as an option... NOT.

This was my first time renting from Avis. I have rented from numerous other companies and have never had any issues with charges or hidden fees. I was an hour and half late on my trip from Pittsburgh to Rochester. I was traveling alone with three kids and we didn’t get out as early as planned, ran into traffic, and then had some surprise pit stops that caused us to be late. At check in I received my receipt and had been automatically charged another day for the rental. I asked if I could keep the rental for the extra day and they said it was too late as it was already checked in.

I'll try to be brief. Rented a car for 24 hrs. 9 PM to 9 PM. Prepaid $145. The rental place closes at 9 and I missed the pickup (arrived by bus from out of town, bus was late). I came back at 7 AM (they open at 7 AM) to pick up the car. Because I was "late" I would not get the reserved car (which has been sitting in the garage overnight and was not re-rented). Manager came and said they could honor the reservation and rented it to me. They added $160 to my bill. What is a pre-paid reservation for? I lost 10 hours of possible driving time (my fault) and what did I actually pre-pay for? It's an insane "policy."

They are the worst. They tell you different stories. We went to rent a car. My mom paid for it. She didn't have a license. They would not let add a driver like they said they would. So we had to cancel or whole reservation and we didn't have a car for vacation. The lady at the Avis rental place at the airport in St George Utah was the rudest lady I ever came across. No help whatsoever.

I rented a car for a few days with Avis so I could get my dad to work. Compared to everyone else it was simple and easy or so I thought. They have a site that you can prepay online and it gives you a wizard number for your account which has your email and keeps track of your profile. I was dumb enough to not know this wizard even though it has your email and profile would not keep up with my new prepaid reservations. I have to low limit credit cards so I can only pay for a few days at a time. Not once did that site warn me that I was not supposed to reserve the car I had online.

DO NOT RENT FROM THIS COMPANY. I made a reservation for a full size SUV for my wedding day in order to drive my groomsmen and myself to the venue and then my wife and I to the Airport the next day and drop off the car. On the special I went to pick up the car, since I signed up for the AVIS Preferred, the vehicle was inspected for me and was ready as soon as I arrived so I only needed to pick up the keys. As soon as I entered the vehicle I was hit with the smell of smoke! No big deal, the vehicle was inspected for me and I could deal with the smell for 1 day, so I believed that it was already known by the company of the vehicle's status. Everything went smoothly and even selected the service to be dropped off at the airport by an Avis driver so that I did not have to take a taxi/Uber and be late for my flight. Other than the smell of the vehicle I was very happy with the service.

On July 24 2018 we were at the airport to pick up a rental car we had booked online a couple of months earlier. We had prepaid an additional insurance for the car in order to avoid an eventual large expense in case anything should happen to the car while in Montenegro. The local AVIS representative was most rude, and was, not to say aggressive and unpleasant. He insisted that we buy an additional insurance to cover eventual expenses. We felt the obligation to pay for the insurance in order to get the keys to the AVIS rental car. A phone call later the same day to the Norwegian branch of AVIS relieved that the insurance was already paid for by the booking. AVIS should really make sure that their offices are staffed with polite, informed and experienced personnel. Their counter in Tivat was an appalling experience.

We are very disappointed with our experience with Avis. We prepaid for a mid-size SUV that we rented for a week in the Philly area. Our flight was cancelled and we needed to extend our rental for a day. When I called to extend our rental for a day I was told it would cost us $328. I understood the $75 charge because we would be dropping it off at a different location, but what else were we being charged for? Seriously being taken advantage because our flight was cancelled and we were not receiving any help from the airline. So many fees and when I called (which took a total of 45 min) no one on their end could explain them to me. Look somewhere else. Avis is sneaky with their post billing.

Since I picked up my prepaid rental from Avis on June 20, 2018, I have had problems that have not been resolved even with several phone calls and e-mails. I was provided with a defective Cruze; the power steering stopped functioning. I was barely able to steer it into the Avis space at the Calgary Airport. I was given a replacement car and when I returned it, I was promised a $100 coupon for compensation. As of this date, Avis has not honored that promise that I have on my contract. My advice is not to prepay and not to rent from Avis.

After renting numerous cars, I was unable to return this car with a full tank of gas. When I got my bill I was shocked to learn I was just charged $146 for fuel service. That came out to $9.75/gallon! I get that I should be charged a little more, but $9.75/gal? I will never get an Avis car again! This is just not right.

I have rented plenty. Today was the worst. I reserved a full size car online this past Friday at the Avis Lilburn, GA location. When I went to pick it up today the Avis employee told me that my car was unavailable because they overbooked. Even though this wasn’t my fault, she couldn’t offer me anything but a small car. I already prepaid for the car I wanted and asked for a better solution. The employee told me that she would contact customer service and complain. What did I do that for?!

Stood in line for over an hour at LAX AVIS RENTAL CAR for something which should have taken 20 minutes at most, staff lazily walk around the counter with not an ounce of pep in their step with a huge line. They casually wait to call the next customer. Maybe they are on hourly pay? Never using them again. Terrible. Just terrible. At first 6 staff, then down to 1 after 30 minutes. Horrible!

We left an important document in the glove box of a rental car. We notified them within an hour of check-in. A claim was filed immediately. Numerous calls to the lost and found in which a recording was heard stating business hours and that they would only keep the lost item for 30 days. Leave your information and they would return your call. Nothing ever happened. No return calls and no action on the claim review. We talked to Customer Service several times with no satisfaction other than very unlikely it will be returned. The 30 days have passed without even a phone call. I think the lost and found department is a joke. I don't there is anybody in this department because absolutely no responses. We will not rent a car from Avis if this is the best they can do to satisfy a customer problem.

I booked with AVIS via British Airways and got a prepaid voucher for a full size car for 25 days. When I was at the AVIS desk in Orlando, they had only one full size available and a brand that I wasn't really happy with. The Rep offered me a great upgrade for a total of $234 for the whole rental period. I happily accepted that and knew that I would have to pay that amount. When the car was returned, I didn't check the receipt until I arrived back in the UK. Seems I've been charged for a whole host of add-ons which I never accepted or was informed about.

We booked a car with Avis in New Orleans last May for one day (directly at the counter). The rental price mentioned on the contract is $65 and "basic coverage" is written on it in capital letters (we asked for no additional insurance). However they charged $175 on our credit card! We found the e-receipt on their website and we discovered that they added many additional coverages ($110 of insurances for one day!!!). As for now the customer service claims that we accepted the optional coverage but we didn't! And the document we signed proves it! We don't know what to do next with so much bad faith (we are from France).

Up until the rental car was turned in, things were presented very well. I thought it was great. Pre-pay was easy, the rep at the counter was friendly and helpful but, 2 days after I turned in my car, another charge was added to my "pre-paid" bill. Pre-pay doesn’t really mean pre-pay at AVIS. I was offered an upgrade that I accepted but that wasn’t part of the pre-pay price. There was a magical extra $116.95 upcharge for the reservation changing online that cannot be identified by AVIS, an extra 13% tax for something (Not part of the pre-pay), and extra 11% tax for the airport service center or shuttle (Not part of the pre-pay), I paid for a full tank of gas, I thought upfront (Not part of the pre-pay). It was crazy, I pre-paid $373.78, 2 days after turning my card was charged another $318.61. And all this was with a discounted rental. Look somewhere else. Avis is sneaky with their post billing.

No cancellation policy on website. If there is one it is hard to find. Cancelled my reservation 24 hours in advance and was charged 50.00. Why, I did all the work, online, they do nothing, why should there be a charge. Normally use Dollar and they do not charge. Tried them for convenience, never again. Total will be charge if cancelled same day, beware.

I was on the last part of my honeymoon and decided to go with Avis Rental Car in Los Angeles, California. We rented an SUV from LAX and that is where it begins at 10:00pm. We waited for 35 minutes at the LAX terminal for a shuttle to arrive - all while we saw shuttles for Alamo, Budget, Enterprise and Thrifty all drive by at least twice. Once we arrived at Avis, the worker was friendly, however, she would not stop pushing the GPS and a car upgrade on us. I told her over and over that I did not want to spend more money on either.

I even don't know where to start to tell how much Avis Car Rental are unprofessional and unethical company! I am renting a car with them since the last 6 months and their lack of transparency is striking me! From bad service to incompetent customer care... Extremely expensive and their cars are mostly in bad shape... But be careful as they charged for repairs of damage that you haven't done!

I rented a car from AVIS for $79 dollars. When I turned the car in their key got swapped with mine. I called right away and they gave me the address to mail the key. I mailed the key right away but they never told me it had to be there overnight. They charged me $400 and were very rude, unhelpful and didn't care!

Disastrous rental, rude unhelpful staff, and when I complained after my rental to Avis they completely ignored me! They owe me money but I will have to go to law to get it. How this firm stays in business is a mystery to me. Worse than the worst!

Not surprised to see the poor ratings, I prepaid for a reservation on June 6th and cancelled on the 7th when the car was scheduled to be picked up. However plans changed so I called Avis at the Denver Airport and the woman told me I could cancel because she was super busy and could use the car. Obviously I asked if I would be refunded and she I WOULD. I see the rental is still on my statement so I called customer service which was not helpful. The first time the guy would not look up my confirmation number. The second person did and then said she was transferring me and then the call ended. The third person would not refund and said I would have to pay a cancellation fee if not before 24 hours of reservation. Seeing as how I made the reservation less than 24 hours that was not possible. Overall, TERRIBLE customer service. Do yourself a favor and rent elsewhere.

I am a registered tour guide. Some time ago I sprained my ankle and could not drive my tourists around anymore. Whatever company I was hiring from, was willing to change the designated driver in 3 minutes and an emailed HQ photo of the new driver's professional license. Now I had another medical emergency, during the 4 days Kruger Safari. I wanted my son, another professional driver, (with the same names) to take over from me, but after 28 Minutes of expensive cell phone calls, AVIS WAS NOT ABLE TO HELP ME! AVOID THEM LIKE THE PEST! There are friendly intelligent hire companies around! How many accidents did they have in the Kruger Park involving professional drivers??

Rented car several months prior to vacation date. Received notification a day or two prior to pick up that Avis no longer located at airport. Have experience with prior rental at different airport that had no issues so did not cancel and use a different company. About 30 people waiting for Avis shuttle to pick up cars when we arrived. Stood outside in rain for about 10 minutes until first shuttle arrived which took about a dozen people. A group of six frustrated enough to pay for a cab. Waited about 10 more minutes for a second shuttle. Packed in like sardines, one child sitting on a parent's lap.

I rented a minivan on a prepaid basis. Picked up the van in Nashville on 6/12/18 with a drop off date of 6/16/18 in Charleston. Called the Nashville office of Avis where I picked up the van and asked if I would get a refund if I returned the van a day early. Was informed that I would be credited $140.00 as long as I returned the van by 10.29 am in Charleston. Woke up early so I could reach the Avis center in Charleston by 10.29 am. Returned car at around 10.15 am. Once they checked the car in I was informed that the rate I had was nonrefundable. Since they had already checked the van in I could not get the van back! So no refund and no van. Avis refused a refund even though an Avis employee in Nashville assured me that I would get a refund. If Nashville had said there would be no refund I would not have returned the van early. Will never rent from Avis again. A company should stand by a mistake made by them.

Avis rental car Hamburg, Germany - During check in and return all went fine; I had full insurance on the car. But when I checked my credit card statement I noticed Avis took almost Eur 1600!! While according to the invoice the amount was Eur 481. Authorities will be informed of course; it's a pure scam.

SCAM, never ever use AVIS!!! The offer on their site is good and beats most of the competition's. I decided to go with AVIS because of the name, how wrong can you be. Arriving at my destination airport I go pick up my car and get insurance charges of double the lease price. They seem to scam people this way always. If I would have picked up the car at the airport I would have paid $9 per day while pre-booking it came to $62 per day. Same insurance. Bad customer service as they don't reply to my email complaint or put me on hold for over 20min until I gave up.

At the point of collection and to my great surprise, I was informed of a horrible £1000 access charge and accordingly forced to take out an additional insurance costing me more than £100. I original paid around £55 for a two day car rental but ended up paying around £142 for two day car rental. Not a good value and seems like cheating customers via upselling techniques.

They will charge you at counters for information that was not disclosed when I booked the car. When I return the car 1 day before my initial reservation, they told me they will refund me back the 1 day prepayment. But a month later they told me the policy changed and I will not get my money back. Sure, I will not come back either. ** customer service. The worst.

Got a great deal on a rental car through AARP. Returned the car in excellent condition. 3 weeks later got a letter saying they were going to charge me $75 for excessive sand on the floor/carpet. We were nowhere near a beach or sand. Even if we were, $75 to vacuum the floor is excessive.

I prepaid $499 for a hybrid car at BWI Avis. When I arrived they had NO HYBRIDS available and gave me a subcompact sedan. I called to accuse them of misrepresentation and accepting payment for a car they didn’t stock. A manager offered to refund me $120 dollars when the car was returned. I returned the car on 5/23 and have yet to see the refund. I will NEVER use Avis again, their poor customer service leaves a lot to be desired, there were no apologies for the unavailable car, and customer service at the location was abominable.

I called Avis to get information about renting a car in Algeciras Spain with a one-way drop off at the Jerez Airport in Spain. I already had a previous reservation to pick up the car at Jerez Airport but when I called and was told that the car did not have full coverage I changed the reservation. The gentleman created a new reservation. I told him I had to have a car that had full insurance coverage with no deductible. He made the reservation with the confirmation number and told me that the car had full coverage and no deductible. I asked him several times and he confirmed that the car has no deductible. Please retrieve the telephone call that I made to Avis to reserve this car.

Had to return a rental 4 days early due to unforeseen circumstances. Avis unsympathetically kept the unused difference of $193. I even asked if I could just keep the car for the next 4 days, but the desk clerk said that he couldn't do that because he just checked the vehicle back in. He did not offer any information regarding early return policy prior to me handing over the keys; he just took the keys, checked the vehicle in, and handed me a receipt showing a charge of $585.74 for a prepay of $779.13 and zero refund. After reading this receipt, I asked that he return the car to me for the remainder of what I paid; he refused. Apparently, there are no limits to this unjust, customer hostile, Avis policy; so, for example, if you prepay for any number of days and then return the rental on the next day, they will keep all of your prepaid money. They are betting on the fact that "plans change", and your hard luck will work to their advantage.

I rented a car for three weeks in Italy that I picked up and returned at the Rome airport. I had reserved the car on the phone in the US on my US credit card. Three months after the rental return I received a form letter from AVIS Italia that said I had been fined. However, they were unable to tell me why I was fined. When I was fined, where I was fined, or how much I was fined and would hear directly from the police. The letter went on to tell me that they were charging my credit card Euros 42.70 ($51.11) for "administrative fees."

I attempted to rent a car from this company to get to work while mine was in the shop. Before I made my reservation, I called my local location TWICE to ask questions about renting from them. As soon as I submitted the reservation, I got a call that they had ZERO cars available. The guy gave me the 800 number to call to get my refund. The first time I called, I was on hold for an hour. I called back again and was on hold for another 30 minutes before someone answered the line, and as soon as they did, the line disconnected. I called about 8 more times, got put on hold, and the line disconnected each time.

This place is nothing but shady business practices. Made a reservation to be picked up at Norfolk international. Had already paid 160 for a reservation in the surrounding area for a later time since my flight was coming in after the airport locations were closed. After a terrible flight with multiple delays I ended up getting to the airport a little later in the morning. Decided to have Avis switch my pickup from the local place to the airport on a Thursday. Was told I would only have to pay the difference. Had declined extra coverages like loss of damage etc which is stated on my reservation.

Avis Aruba Customer Service repeatedly lied to me and others. Avis Aruba Customer Service forced everybody to purchase additional car insurance by declaring everybody's current US car insurance unacceptable, even without inquiring which insurance people had. Even though I booked a car 6 months in advance Avis Aruba Customer Service had none available when I got to Aruba, even though they had cars for the people in line behind me. Avis Aruba Customer Service told me that even though I had a rental, they had no vehicle for me. I asked why and they told me they were 100% out of vehicles. So I hung around about 5 minutes to see they had enough vehicles for the person behind me. When I asked why they had enough cars for the people behind me but none for me they said the person behind me rented a different type of vehicle, so?

Rented a small car Renault Clio for Portugal through the British Airways website. It picked up a screw in the front tire during use. Tire did not go flat but just dropped pressure a bit so I noticed this just by look of tire. Topped up air once without knowing of the problem. Once needed again I checked the tire and found the screw in it. So called Avis and they sent someone to change the wheel. So far so good. On return of car to airport they said I would get charged for the tire replacement. And quoted a big price. I was in a rush for the flight but had a quick word with the office manager who said that if the tire was repairable there would be no charge at all. I left it at that.

I pre-paid for a mid-size vehicle in which I was provided a Prius and no option for vehicle choice -- the lady was beyond rude. Upon returning the car I was informed I'd receive a refund and also wrote a poor review about the initial pick up in which I received an email merely stating "I'm sorry". I never received the refund check 3 weeks later so I called customer service this morning at 9:38am on May 10th in which the lady disconnected the line and refused to transfer me to a supervisor merely reporting I'm not warranted a refund even though both clerks at the New Orleans International Airport reported I would receive a refund. She didn't care about the incorrect information being provided.

I had to drive 50 miles to get the car as there was not one local to me. I placed the order by phone to ensure the car was available. I was not told that there was no adjustment if I returned the car early when I made the reservation or when I picked up the car, which is what I was told when I called today. The online representative I spoke to after returning could not even pronounce my name and was very argumentative. I will be more careful next time to find a rental company that has a better reputation for customer service and more upfront with their policies.

I rented a vehicle in Denver until April 9th, on the April 22nd I was charged an additional $1200 by Avis and they claimed the vehicle wasn't returned until the 22nd. I have spend hours calling and emailing customer service to no avail. One rep told me he could clearly see that same vehicle had been rented multiple times since I returned it on the 9th and it was obvious I couldn't have had it until the 22nd, but the claims department says they have no access to that same information. How can a complaint claims department of a company be unable to access information that any clerk at a counter has access to? Worst customer service experience of my life. I will NEVER use Avis again.

I will never rent from them again. Reserved a Chevy SUBURBAN or similar for a 10-day vacation driving to South Carolina from Pittsburgh with 5 people who are, for the most part, all over 6 feet tall. We went to pick up the car the day before we were to leave. They attempted to give us a Nissan Armada and called this an upgrade. In what life is a Nissan Armada anywhere near similar to a Chevy Suburban, much less an upgrade. My son could not even fit in the 3rd row and forget about any cargo space. We refused the car and called Avis customer service. They searched for what we reserved but were unable to find anything close.

I would rather walk than use Avis again! Flew into Atlanta airport and after a long transatlantic flight just wanted to get my car and drive to my hotel. At the desk I was just told to sign the rental document and I would be given the keys. At this point I should have read what I was signing more carefully which I accept but they charged me 131 dollars for an upgrade I didn't want, didn't ask for and was never explained to me. The vehicle I was given developed a severe fuel leak (12 month old car!) and I had to take time out of my holiday to drive to the nearest Avis depot and exchange it. I was then charged 18 dollars for not returning it with a full tank! The irony of returning it with a leaking fuel tank and being charged for the tank not being full was clearly lost on them!

I rented a car from Avis to take my family to Florida for spring break. At first things were fine. The suv seemed ok but had horrible gas mileage. A few days later my husband noticed the tires looked low. When he went to see if they needed air he noticed the tires were really bald and tread was not there. I called Avis and was told to replace the car at another Avis near me. I went to a few different locations. One location the lady was unwilling to help she had no cars. The second one was gone for almost an hour from the counter and then skipped over me for another customer. I then called customer service again and talked to roadside assistance. I was told to go to the airport location. I was driving and had a hard time stopping with the tires.

I rented a car through the website in my husband's name then we got word that he would no be traveling after all. I called 3x and tried to get a hold of an agent. The first 2 times I waited over 20 mins (each time) to get an agent. Finally when they did answer I could not understand a word the agent was saying. I asked to be transferred to customer service and was once again put on a long hold. After all that holding I am told that I had to cancel my reservation for a 50.00 fee and rebook and that my money would be returned within 3-5 business days. How can I make a reservation online but not be able to modify it without being penalized? Plus why would AVIS charge me those 50.00 when I am the one going through all the drama. They should be paying me 50 bucks. Ridiculous!! I am canceling my reservation and will Never deal with AVIS again and make sure and tell all my friends and coworkers about this terrible experience.

Recently I rented a car over spring break this year to take my kids skiing in the New Hampshire White Mountains, and since my car is getting older I decided to rent a newer more reliable SUV from Avis. I found a great first time offer online, so I booked the car. As would be expected, New Hampshire had lots of fresh snow and as a result lots of sand and gravel everywhere; parking lots, roads and sidewalks. Each time we got in and out of the car, this tracked in.

I have had a terrible experience with Avis Rent a Car. They are scammers that look for any reason to charge extra and do not honor credits that they say they will issue. In September 2017, I rented a car from Avis at 2403 S Stemmons Freeway in Lewisville, Texas. I kept the car from September 5-8. The receipt erroneously says that I returned the car on ninth, so they charged me an extra $100, which is about what an extra day costs including taxes and other fees. I spoke to the manager for that location, and he agreed that I should have a credit.

I am an Avis Preferred customer. I had a reservation to pick up a car at DFW on 4/17/18. I landed at 11:22 a.m. They did not have my name listed on the preferred board so I stood in a line for 1 hour to get a car. When I was assigned a car in the Avis Preferred lot, I was given a filthy Hyundai Accent, (see pictures). Every other car was washed but mine. I went back into the terminal to ask for a different car which I did get. When I finally got to the exit gate with my leading packet etc. I was stopped once more to show my picture ID??? The attendant just said, "What management wants, we have to do"? I got out at 1:08 with a rental car. I usually use National Emerald Aisle as I am Executive status and can be out in 15 minutes with a clean car!!! Unfortunately, they were sold out for 4/17/18.

I had booked a car online and paid for it for Wednesday the 18th about a half hour ago for a job I needed to get to. I just got a call that the job is cancelled, so therefore, I no longer need the vehicle. I just TRIED contacting AVIS by phone to CANCEL the reservation I made a half hour ago for $24.98 online. They told me I would be charged a $50 cancellation fee. I asked "even though it was a half hour ago they can't make an exception?" And the answer was "no." Then I said "well just leave the reservation for $24.98 and I just won't pick it up since it's cheaper than cancelling for $50." I was then informed I would "be charged $150 no show fee if I didn't come and pick it up." WOW...AWESOME customer service! Never will I even get a rate quote or CONSIDER getting a vehicle from them. As a business owner myself...that is just horrible!

When I returned my car I was advised that I would be charged 350 pounds for my 10-day hire, but was charged over 550 pounds. I have called Billings Dept several times, they don't answer the phone. I have no idea what the 200 pounds is for, and now I concerned about further charges to my CC.

A few weeks after my wife rented a car from the George Bush Intercontinental Airport Avis location in March, we received a letter notifying us that Avis had detected ‘Smoke Odor’ in the car she returned and that Avis would charge her a $250 fine. She is not a smoker, has never smoked, and neither does anyone else in our family and household. Furthermore, the reason why she was in Houston, Texas, was to visit the MD Andersen Cancer center for treatment-- she has an aggressive form of gallbladder cancer, and so the very idea that we would expose her to smoking or second-hand smoke is completely out of the question.

Let me start by saying, very unprofessional. Picked up my car from Bullhead Az. Drove it to hotel noticed it was very loud, felt like front end was gonna fall off. Very unsafe feeling especially when traveling across state with grandkids. I got back in car. Drove it back to Avis and no one was there. Called first thing in morning and yes had to pay for another night in hotel, Avis said that they had no more cars to switch out at this time to hang tight and they would call. Waited all day for a call.

Avis charged us a lot of extra fees without our knowledge. We want to make everyone aware of how this company operates to avoid further corruption and fraudulent activity to honest and trusting people. We wish we had read the reviews first. Avis charged us the extra insurance we initially declined through Priceline when we booked for the week online. We picked our vehicle type and read through all fees and paid in full approximately $250. We had to keep the car one extra day, called Avis, they said no problem. We returned the car at TIA, they signed off on it, we thought all was well and they would charge us for one day of car rental as they had stated. The day after we returned from Vacation, we had an additional charge on our credit card of approximately $400.00.

I processed an online reservation. Everything looked good. Unfortunately my plans changed that were outside of my control. When I canceled my reservation Avis charged my card a $50 cancellation fee. Is it the policy of Avis to charge customers a fee for NOT using their service? I gave plenty of notice and I did not use any of their services. One thing's for sure. I WILL NEVER USE AVIS CAR RENTAL AGAIN!

I prepaid 491.40 euros for a Chrysler minivan but when I arrived at the Avis counter at Jacksonville airport, I was told no minivans are available. They gave me a Chevrolet Cruze instead, with a total cost of 283.15 dollars. They promised the price difference would be automatically refunded to me, but so far this has not happened. I hate it when a previously good company goes bad.

We had Avis trying to withdraw close to $4000 from our bank account without any notification, whether verbal, email or in writing. The way we found out was that they were unable to withdraw the amount, and I received a voice mail indicating that they were trying to do so but couldn't. Astoundingly, the voice mail did not even indicate why they were withdrawing this amount. We had to call to find out it was for a windscreen replacement. We have no idea why the windscreen needed replacement as we were not in an accident and had not noticed any damage. Interestingly enough, we had this exact same thing occur a few years ago with a car rental, which we successfully contested. So the way this was handled and our previous experience has solidified our view that this is a rental car scam. (Try google search it).

I will be telling everyone what they did and making sure that everyone doesn’t rent from them because they are not right. I went online and rented a car and when I got there it wasn’t the car I rented. Then I was told that if I rented it earlier I would get my money back. Well let me tell you I didn’t. And the place I got the car didn’t know that you wouldn’t get your money back because after I got off the phone with customer service I went to the office and they tried to help me and they weren’t happy. They did all they could do. They said that they will make sure that when people come to their store that they know now. I told them that the customer service line was not very nice and that even talk to the manager and he wasn’t nice. That you can’t talk to people the way they did. But I was happy that they tried to help and it wasn’t their fault. That they do need to get new customer service people. And that I will be reporting this on.

I hired a car from Avis South Africa during my trip on 12 Jan 2018 and have returned the car as per due terms and conditions. They used my international debit card to block the deposit amount, card being a debit card the amount was debited and not blocked. I have been corresponding with Avis.za since Jan 21 for return of excess after the final billing receipt ** was received. However instead of doing anything they have the same answer, "Contact your bank as the amount was on hold," even after having given them the transaction fund transfer details they haven't done anything. It's more than three months now. They are big cheats.

I declined the extra insurance but it was added anyway without my knowledge. I also declined the toll pass and went through the cash lanes and paid my tolls but this too was added to my bill. Dishonest personnel at Chicago Midway rental. Will never use Avis again.

I rented a car in Long Beach, CA from Avis. When I attempted to return my car the location was closed. I called and was sent overseas to a call center. Based on the accent it was in the Philippines. A guy named Noah seemed to care more about telling me what to do because when I tried to give him my confirmation number he repeatedly attempted to talk over me then said "Oh my goodness" then hung up on me. When I called back I got the same guy and he hung up on me again. So instead of leaving the car at the curb I took it to long beach airport a few miles away. I tried one more time to contact customer service. This time I didn't get hung up on. But now the guy told me there was gonna be a drop off charge. This is their scam. If you have an early flight don't use Avis/Budget. And don't use Long Beach airport because they gouge you on rental cars. Down the street is cheaper but then they get you. Consumer beware of this company.

When almost every other company gives you unlimited mileage, AVIS charges you $.25 per mile. Plus they put that on the contract in the middle of every other charge so you overlook it. Also the customer service representatives fail to mention this important information to you. I had a detail conversation with the rep talking about how far I was driving and still no mention of the charge per mile. I will never rent a vehicle from AVIS again and hope others take this message in consideration before using this company.

I thought I was getting a good deal by going to AVIS...but no! I originally reserved a 7 seater standard SUV for a week then come to find out that I had to change it to a 5 seater standard SUV. I had already prepaid $393.00 and did a modification about 3 days prior to picking up with no problem online. The dollar amount change everything down to $287 so I'm thinking good. So I get to the counter at Wal-Mart AVIS. The guy sees that I had already prepaid & then I changed my SUV for smaller. He states that I will receive a credit back on my card once I returned the car because my amount was smaller. Okay no problem. Sign the papers & went on my way. I realized after 4 days of returning the vehicle my money back is not on my card.

When I reserved the car online, I prepaid the entire amount that was due. I was asked about any additional options I would like to purchase and I declined them all. The total was $127.94. When I got to the check-in counter at the Fort Myers Airport, I was told that the optional insurance coverage was not optional and that I would have to pay extra to have it. I told the agent that I do not want it and that I had car insurance that covers rentals and a credit card that also covers rental cars, but was still told that I didn't have a choice. So after I returned the rental car, I was indeed charged an extra $48.39 for insurance coverage that I denied while registering for the rental car and also told the agent that I did not want or need. I will not be using Avis again in the future and will be certain to leave my review wherever I can so others do not get bullied into initialing on a contract like I was.

I guess because I prepaid, when I went in to modify my rental and turn it in a day early (within FIVE minutes of making the original reservation), it didn't change the price. If I'm turning in a car a day early, it should knock my price down no matter what. This is my first time using AVIS and I won't be using them again. Also, since I prepaid, there is a cancellation fee. Sad because I talked to other companies that were giving a better price and I could modify it when I want to. I tried to leave this in the feedback section on the AVIS website, but of course, it won't let you scroll down and submit it.

I arrived at the Avis location at the Tampa airport after my day of travel. I handed the agent my confirmation paperwork. He immediately started his whole sales pitch (which I get you have to do – I am in that business as well). The gentleman behind the counter talked fairly fast and quiet. I had just gotten off a flight and my ears hadn’t popped yet so I was having a tough time hearing him. He asked if I wanted the Basic or Premium something or another. I was like, "No no no. Just basic. What I paid for," and pointed to the confirmation paperwork. He said, “Ok the basic.” He offered me an upgrade from a Jeep Liberty to a Ford Edge for $15. I said yes – for $15 that is not a bad upgrade. He printed out the contract and I noticed the total charges were close to $300. He circled about 10 different spots on the agreement and told me to initial each one without explaining anything.

I have never had the runaround this bad in my life from a company. They took money off my card that they should have never even took off to begin with and now it's been two weeks and I still don't have my money back on my card yet. They have gave me the runaround for two weeks now. Will not give me a name of the manager. Manager was SUPPOSE to call me back 3 days ago and still no call. I have spent over two hours on hold in the last two weeks and still no closer to getting my money.

I rented a vehicle for 13 days from the Dublin airport Avis. I drove the car in Ireland, then went to Belfast and took the ferry to Scotland, which I didn't realize was not allowed. While in Scotland my car was hit by a bus while I was eating in a restaurant. The ultimate charges from Avis in Ireland was over $11,000. My insurer through my credit card reimbursed me $6,000 but said the charges from Avis were too high. Avis corporate said I had to deal with Avis in Ireland. Avis in Ireland told me that because I had taken the car to Scotland they wouldn't help me. I have had 3 months of correspondence with the bus company but they also say the Avis charges are too high and make no sense so they won't help me. After all this I am out about $3,500. DON'T USE AVIS, ESPECIALLY IN IRELAND.

I work for a major airline so I decided to book a rental through our employee services. I actually typically use Avis plus the prices were a little cheaper so I prepaid through the site. My trip was from St. Louis MO to Buffalo New York. I get off the flight around 3:15 pm, go to pick up my rental and they had no cars I rent with gps so the lady tried to upgrade my rental from 120 an Altima full size to a Infiniti which had good to 400 dollars. I was very frustrated so finally she said, "Ohh," after hour of going back and forth they can rent me a GPS. So I'm still aggravated. Most cars I've ever rented come with gps but fine whatever rented the gps. And off I went.

I don't normally write review but I have to do it on AVIS. I am a veteran and I prepaid my car rental with AVIS for two weeks prior to my trip. I called AVIS, not long after, to change the rental to one week instead of two weeks and an AVIS representative told me that AVIS would reimburse the unused portion or (half the amount) once I returned the car. When I picked up my car at the airport, another AVIS representative told me the same, that AVIS would reimburse the unused portion. After I returned the vehicle, the other AVIS told me that the reimbursement would take place in several weeks.

Albuquerque Avis didn't have the car, Toyota 4x4, we reserved, so ** clerk PROMISED us free upgrade to POS Kia Sorento with broken seat. Two weeks later, that 'free' upgrade cost us $280 MORE for a week! Called Avis - they say we're lying! No refund, no compassion! WE'LL NEVER USE PRICELINE OR AVIS AGAIN! After finally getting manager on phone to rectify this error, this vile subhuman hung up on us!

I reserved a rental car online for my daughter and myself on 2/7/18 at the Tampa airport. When we arrived at the counter I was told that we had to come back @12 for a discounted rate. Came back @ 12 and waited in line for an hour, you had 4 available agents and 3 were taken away to work a different counter for a different company with a line FULL of people. When it came to my turn I was told I would have to wait ANOTHER 45 MINS. for the car I already reserved or upgrade for another $15.00 a day. My pregnant daughter was feeling sick so I took the upgrade and was told it would be $184 for the weekend TOTAL.

Avis reimbursed me for the charges -- thanks.

$260 FUEL CHARGE FOR FIFTY MILES OF DRIVING! Warning to customers... I rented at Tahoe, tank was allegedly full but I found it 1/4 full. I took a picture of the fuel gauge and odometer to prove it, drove less than 50 miles, returned the car and re-photographed the fuel gauge/odometer. Despite informing the agent at the Avis counter (who reviewed the photos and was very polite) about the discrepancy, Avis still charged me $260 (yes, two hundred sixty dollars!!!) for fuel plus the $60 rental fee. Despite contacting customer relations three times, they stand by the charge. Warning!!! Avis will sting you for their mistake.

I am highly dissatisfied with this company. I am supposed to be a preferred customer with Avis and I was treated very poorly. I've been dealing with Avis a long time and I was treated poorly by each manager I talked to. They basically blamed for changes they made because they didn't have enough vehicles. Rosie at Hobby Airport in Houston, TX, Jeff ** which is her boss and Rick from customer service are lousy managers and they did not care that my reservation was changed because they didnt have any vehicles in the class I reserved. I will never deal with Avis again and I suggest anyone who does be careful because they are scammers. Avis is lousy!

I had been an Avis customer for 30 years. I reserved a full size car for trip to Ft Meyers, FL. When I got to counter guy said he could give me an SUV rather than car I reserved. I said fine but then he told me he would charge me more. Told him I didn't want to pay more. If he didn't have car I reserved, give me an equivalent or better car at same price. For 10 minutes he tried to upsell me to a more expensive car. I refused to be upsold on car or various options he was trying to sell. He asked how many people in our party and how much luggage. Told him we were 4 adults with 3 suitcases and some smaller carry-ons. He said he had a car for us and sent us to the lot 30 minutes after starting. Car was on last row of lot which took 5 minutes to walk to. We found a smaller car with very small trunk. We were in a hurry at that point and fit the 3 suitcases into trunk with other items on our laps.

Avis Car Rental Kansas City Airport - We rented a vehicle through our Chase Visa Rewards. When we arrive the young lady at the counter decided to give us a Ford Explorer. Upon return of the vehicle they charge us $30 more per day for a total of $122.90. We did not authorize these charges and consider this "bait and switch" maneuver. The manager says there is nothing they can do about the charges as we needed to read everything before we sign. They teach their counter agents so as to make more money. We will think many times before using this vendor again.

I have taken Innova self drive from AVIS Chennai to go to Mahabalipuram on 16th Dec 2017. They have provided me a cab which is not up to the mark. When I asked one of their staff who has taken money from me, he answered me as though he is providing me the cab for free of cost. Later another person has come and promised that they would come to my place and replace the cab next day. None of them called and replaced it. Apart from these, they didn't refund my security deposit within 14 days which they have promised and ought to. I have called customer care 3 times and every time they used say that it would be refunded within 2 days and my deposit has not been credited.

Avis charged me for a rental that I had for insurance purposes. I rented it online for a month because I didn't know how long it would take to get my car repaired. It was ready by day 19 so I returned the Avis car; they did not charge me the daily rate. They charged the full month rate. It would have been great if the Avis rep had said, "You are returning early, but we will still charge the full month rate." I would have just kept the Avis car for the month! What a rip-off. I'll never rent from Avis again. Sears screwed me once like that and I swore I'd never go to Sears again, and I have not. Their day has finally come as well Avis.

Had to rent a car while my vehicle was in the shop from Saturday to Wednesday. My vehicle was done early so I went online to see if I could find any information about getting a discount for returning the rental early. Avis's website does not have any information on it about returning a vehicle early and only mentioned the penalties for returning late. I read a couple of forums that talked about returning rentals early and they talked about getting a refund depending on when you return it, so I took a chance. I returned the car over a day early and ended up paying the full amount. When I talked to the person at the counter they said that because of the way I paid I don't get a refund, and even told me they will rent it out for the day I paid for if they could, making twice the money for that day.

I rented a car this weekend from Avis LAX, and after verbally declining extra insurance, because I have other methods of rental car insurance, they included in my contract the extra insurance without further explanation resulting in $292.89 of extra charges upon my rental car return. After speaking to customer service, Avis blamed me and is not remedying the situation up to any standard. Be sure to monitor everything the agents say and add to the fine print of your contract.

The service I received at the Montreal Airport Avis was absolutely terrible. Not only did the woman working on 1/14 at 8:15 AM not provide the upgraded vehicle I was entitled to as an Avis Preferred customer (and had a nasty attitude and raised her voice and started waving her hands maniacally), but she gave me a car with many mechanical problems. When I first got in the car I saw that the brake and 4WD service lights were on + the tire pressure light, I went inside to insist I be switched to another vehicle - the same kind (Jeep) would be absolutely fine, and there were a bunch of other Jeeps in the Avis lot. She blamed it on the cold and said the car would be fine and waved me away. She refused to switch the car. Once I got on the road, after an hour or so the car began to beep every 5 minutes and the warning lights that were on from the start were still on.

Not deserving of 1 star. I had booked a reservation 2 weeks in advance... no issues until I go in to pick up the vehicle... denied. Maybe someone should have contacted me earlier in regards to my credit not being good enough but nooo. They definitely need to get their ** in order. Stay away from these knuckleheads.

Well it seems like I'm not the only one as this site seems to have many similar stories like mine! On a recent trip to Canada, part of the package was a car supplied by Avis Rental Car. As with most packages everything should be included but arriving at the airport after a long flight the night before, to see heavy snow and more forecast, when the Avis Rep suggested I take out an offer of £10.00 a day all in to cover every extra including breakdown excess in the event of an accident etc. I didn't question it and said yes that sounds sensible and my wife who was with agreed the £10.00 a day was reasonable. Imagine my disgust when I get home two weeks later to receive a bill for almost double that amount.

Avis is the worst car rental company. After the merger with another company Avis is disappointing. Avis is of hidden fees. Because of snow in Washington my flight arrived very late in Miami. As I had my blood pressure low (and unable to drive) I went to get the car at the MIA after the hour I had appointed in the booking. I was greeted by an ignorant and rude woman who charged me a fee of around 96 dollars for not having picked up the car exactly the time I had booked on the website. I explained the problem of the super late flight and my health problem. She said that Avis had nothing to do with it. That was my problem and not from Avis and that the fine for having searched for the car in delay was maintained. Completely unfair.

On October 10, 2017 we reserved a Suburban for a 2 week vacation of some family from Europe. I prepaid for the rental in full. One week before they arrived I called Avis to confirm that they will in fact get a Suburban. The person on the phone assured me everything was in order. The morning of their arrival I came to LAX to meet with them and checked in at the rental center to make sure everything goes smoothly as they had a long trip ahead of them and did not want to waste time at the airport. The person at the counter at the Avis rental center checked the reservation and confirmed that the Suburban is ready to go.

I rented a car from Avis in Bloomington, Illinois on December 28 to January 5. At the time of pick up, I upgraded for 10 dollars a day. The rep asked if I wanted a one time fee of 13.50 to cover my deductible. I agreed but later found out that I was charged that per day. I was told at drop off, that I didn't read the fine print on documents. I was also told that the rep that I had at pick up talks fast and that perhaps I heard incorrectly. Never ever again!

I got a rental through my insurance because I was in a car accident. I have full coverage on my insurance so I opted not to take their insurance for Avis car rental. Six months later they charge me for insurance in December just before Christmas. For the past week and a half I have been in touch with their customer service and an insurance service department. No one can get a hold of the store by email or by calling them. They decide to turn around and tell me that they're going to do an adjustment form.

I rented a car for pick up on New Years Eve day at Ft. Lauderdale, FL airport for one day to drive to my home in Naples, FL. It was a busy travel day and there are probably 10-12 customer service stations at their main counter as well as 2 or 3 at the preferred counter. There were two agents at the preferred counter and only 2 at the regular counter where there were many more customers. The line was a constant 7-10 customers deep the whole time I was there, and I waited in line for at least 45 minutes before I was waited on, another 15 to complete the transaction.

I booked an SUV on Oct 7 for my trip on Dec 21 to Managua, Nicaragua. On Dec 20, I received an email stating my car is waiting for me. However, when I went to pick up my car on Dec 22. I was told no car is available for me. Because of this mess up, I had to pay extra $80 for a front-drive sedan with no power, and we had to cancel our hotel reservation for 2 nights because we know the sedan will not get us there. I am so disappointed by Avis. I thought it is an American brand, but I cannot trust them anymore. Will never rent from them again.

Contracts were not written clearly, before picking up the car I reserved, I saw I was being overcharged, so I spoke with the lady at the front desk who said she couldn't help me, and then proceeded to give me the Customer service line for BUDGET!?! Well they obviously couldn't help me so I had to search for Avis customer service number, who said everything would be refunded when I returned the car, so I took it. When I returned the car they told me that I would receive a check in the mail, and that they couldn't give me any kind of confirmation number or anything, so I called customer service again, at which point they said they had messed up and aren't supposed to refund me at all, but this supervisor was going to do it anyway, and he would email me a case number.

Rented from Avis for the first time in my 50 years of driving and it was terrible. Budget, Hertz, Dollar, Alamo, Dollar, Enterprise have these guys beat hands down. Flew into Philadelphia and took the bus ride to the rental office. Groaned at the long line at the counter, finally got up to an agent after 45 minutes and continued to wait another 30 minutes for them to contact a body in the lot. When I asked what the confusion was I was told they have a school band they are locating two vans for.

The worst customer service I have ever experience. I called the Local Avis at Shoppingtown Mall Sears Auto Center in East Syracuse/DeWitt, NY and no one answered. Called again, and this time it went to an obvious call center where the girl on the phone assured me I could get a rental that day as my tire blew. I told her that the local store was not answering their phone and if she was sure she could get me a car because I would have to walk 2 miles in the snow in the opposite direction I had to go and they were closing in 20 minutes. "NO PROBLEM" she assured me. She gave me a price for the day and a half and a Chevy Malibu with 3 emails to pick it up at 2 PM even though they closed at 2 PM. I even called back to try to get the local person to pick up the phone to confirm - I called over 4 times and each time it went to the calling center.

I've never been so ripped off by a car rental company. This was a classic bait and switch, complemented by a major lack of managerial support or zero customer support. It's frustrating because I've had good experiences with Avis in the past, but this experience inhibits me from ever using them again. I rented a premium SUV online for a week from the Avis in St George, Utah. When I arrived, a very sweet girl received us and told us they hadn't had the car we ordered online for months. That was very frustrating because I called the local office every other day for 2 weeks - left messages and called corporate asking them to transfer me. My calls were never returned. I did this because I was arriving late on a Sunday night with 2 young children and needed confidence that Someone would be at the desk to receive us. I rolled the dice with Avis and I was very surprised when this nice lady was there to greet us.

I picked the car up at midnight in a very dark lot. Unfortunately, I did not notice that the windshield was cracked. However, it seems I now have to pay for their poor vehicle inspections when the car is returned. I sincerely regret pointing it out to them when I returned the car when I noticed that they did not see it.

Unbelievable Experience... NOT IN A GOOD WAY. 1-star only because it was required. Avis/Budget Truck Rental is a joke and they don't even care! Almost a week before, I reserved a 26' truck for a Christmas donation delivery project throughout Florida. They sent me a confirmation and charged my credit card. When I went at the reservation time I was told that they have NO trucks for me (even though there was 3 trucks sitting in the yard) and I would have to call customer service. Calling customer service made the situation even worse. This company doesn't care and they forgot what customer service is all about. Their incompetence has now inconvenienced and affected dozens of workers, a few companies and many children that will not receive Christmas gifts from this project. SHAME ON YOU Avis/Budget. Getting even by hitting them where it hurts... IN THE POCKET BOOK.

I am 65 years old, have been renting cars for 45 years and can tell you with complete certainty that Avis is absolutely the worst, dysfunctional and dishonest rental company I have ever had the misfortune to deal with. They will never see another penny of my business, ever. My wife and I rented a car in Denver, CO. The rental was booked two weeks in advance of our P/U date and we received an e-mail confirmation that we were all set. When we arrived in Denver we were told by the agent that the vehicle size we rented was not available and was told by the agent (a young mid-eastern gentleman) that we could only rent an up-grade for $20.00 US more per day. I should have hit the ceiling right away, but I was tired and jet lagged from the flight so I acquiesced, bartering down to another $10.00 more a day for a "better car" in the words of the agent.

The Agent from Avis Car Rental located at Intercontinental Hotel realized a nonauthorized transaction on 11/17/2017 for a rental car that wasn't on my name. I know closely the person who realized the rental, but either the person was authorized to use the information of my card that was on system, because the card of the other person declined. I received the information from the bank the next day, when I didn't recognized the transaction. Due to the years that I knew the Agent, Socorro, I decided to call her on Monday, and very respectful I told her that I didn't give any authorization to make that transaction. The Agent admitted her error, ended the called very aggressive and using bad language.

Arrived Ontario CA airport at 12:32 pm. Had reserved (online) a mid sized SUV and received a confirmation. Upon checking, Avis could not give a vehicle until 7:30 pm and they were NOT willing to help us secure a car from anyone else. Granted, there were no cars in the lot. Why did they confirm our reservation?? There were several other folks waiting for a car. We rented a very expensive BMW from National.

I had an absolute horrible experience with this place. They are one big scam, especially this location. The front desk person Michael treated me horribly. It was my first time renting a car. I was quoted 185, and I paid that. When I went to turn the car back in, I was "15 minutes late" when we had never set a time to return to begin with. I told him I would get there BEFORE THEY CLOSE and he said OKAY. Long story short, my 185 turned into 267, all for being 15 minutes late. None of that was in my rental contract and when I asked him if there is any way he can help me he dismissed me. This is not even the worst part, I told him I had no more money on my credit card so I gave him my debit. He charged my credit card anyway and now I'm negative.

Our company has been in business for 17 years and we have had a corporate account with AVIS for those 17 years. We have experienced MULTIPLE incidences with a couple locations that have left a very bad taste in our mouth with them. One of my employees was returning a car to the South Bend, Indiana airport AVIS and he had to drop his keys and contract in the drop box. We later received a call saying the car was never returned. My employee personally went back to that location, had an airport policeman ask to see the security footage which DID IN FACT show that he had dropped his key in the box. Turns out many cars were being stolen from that location once people dropped their cars off.

The staff were unprofessional, discerning, inappropriate behavior, and all out rude! When asked to speak with the manager, whom wasn't on the property, via phone. I received the same treatment from the manager as I did from the staff. They will never get any of my business again!!

BEWARE OF THE RSN CHARGE of $7.99 per day - Who's heard of RSN??? The rep ask me if I wanted insurance and I said NO, and that I'm covered. He said ok and added this charge without my knowledge. I had no idea until I checked out so I called them and after 2 calls they said they would refund 1/2 of my charge as I DID SIGN FOR IT. Customer service is full of ** for sure. STAY AWAY.

Prepaid for a car ($277 rental) 3 weeks prior to a road trip with my girlfriend. Called the day before to confirm "all good". Showed up 5 minutes earlier than confirmed. No car. WTF? Was told they wouldn't have more cars for 4.5 hours. Wound up taking my truck because I couldn't wait 4.5 hours. Called customer service, first guy hung up on me (I was upset, but didn't yell or cuss). Called back calmer and all I got was "we're sorry. We will refund your money." That's it. I'll NEVER rent from Avis again.

I have been renting from Avis for over 20 years. Made the reservation online, paid in advance on my husband's c.c. And put him as the driver. We were leaving at 2 am... He went to pick up the car Thursday at 4 pm and they refused because it was my login and his name and c.c. I had to rush from work to get there then we had to sit on the phone for over 2 hours for a supervisor that hung up on us. They closed and locked their doors at 6 and the best we could get was a credit back but minus a $150 cancellation fee!!! I will never rent with Avis again!!!

Avis Car Rental. Location: 11033 Carolina Place Park, Charlotte, NC 28202. If I could only give this scummy place a ZERO I would. I rented a car for only two days for $125. This was all that I should have been charged and all that was on my receipt and all that was showing in Avis' national billing dept. Nonetheless, my charge card was debited $260 once I returned the car in perfect condition and with a full tank.

I rented a car for Avis rental 2016. I was charged fees that I did not agree to. Management did nothing to help. I clearly told them that I was going to use my debit card because I didn't have enough on my credit card. I was told that it was OK just let them know when I returned the car. When I returned the car I was being charged double the amount of what I was told. They forced the amount on my credit card which put me over the limit. I am paying fees for being over limit. Which brought my score down. I hope that they go out of business soon. That is not the way to treat a customer.

We rented a Chevy in Toronto; We've rented many cars before especially in California, so we've tried them all: Fox Rent A Car, Europcar, Dollar, Budget, Payless Car. What bothers me is that the agent usually try to scare you off and sell you a crazy expensive insurance coverage. We rented a car at Avis Bay St in Toronto and for once everything was clear, no hidden fees, no pressure, and a friendly & professional service. Only downside is the price but I guess you get what you paid for.

Summary: Avis sales desk agents / signup process locations tricked me and a colleague into hundreds of dollars of unexpected extra fees. This happened on two separate occasions and Avis locations. Details: On 9/24, I paid $142 to Avis through Orbitz to rent an economy car for 4 days at their advertised rate. After the trip was complete, I noticed an additional charge on my credit card bill directly from Avis for about $160. My colleague had a similar experience at another Avis branch in Southern California the next day. In his case, the unexpected add-on raised his bill from $141 to $643.

I was a part of Avis PREFERRED CUSTOMER program and rentals totally no less than $16,000 yearly. I contacted my local office to extend my rental and was granted extension throughout the weekend being the local office would be close during weekend. I return car on 830am Monday Sept 4, 2017. I was charged an additional $250 for a rental that was only $235 for the week. The local office tried to change the rate knowing they had approved me bring in vehicle after weekend but AVIS Recovery department was the only people that could remove fee and they refused to do it even after local office was on call with me. They hung up on me once they heard the local rep on phone.

My partner booked a car from Avis through Rentalcars.com for us to pick up when we arrived at Birmingham Airport on 26th September 2017. We were due to collect the car at 11.30pm. Unfortunately our flight was delayed and we landed 25 minutes late. My partner went to complete the paperwork at the Avis desk inside the airport terminal while I collected our suitcase from the carousel. When my partner arrived at Avis, it was shut. The time was 11:50pm, only 20 minutes late. He made a phone call to Avis, but a recorded message said that it was outside office hours, and they were closed. We were lucky that we were able to hire a car from Europcar to continue our journey.

Filled up to the max on first car that got puncture, they then gave me smart car at LEJ Airport, filled that to the max on return and guess what, they stole the money from me for the returned fuel. Avis / Avis Dresden Airport.

My main concern was two fold. Your Terminal 3 customer care service representative (Momo) who as soon as I told him I had booked through Hotwire was condescending, dismissive and outright rude. After figuring out Hotwire had me booked at the Avis City Airport, which I contacted from terminal 3, the Avis representative there (City Airport) informed me there was no way to make it Toronto city airport as they closed at 4 pm. He also suggested that Avis Terminal 3 simply transfer the reservation to the Terminal 3 office. Your Avis (Toronto City Airport asked to talk to the Avis Terminal 3 representative (Momo) who told the TC Airport Avis representative he had no cars and hung up. Another one of your representatives at Terminal 3 listening to the conversation suggested we try Pearson Airport Avis Terminal 1.

Stranded on the side of the road in rental when I discovered, too late, that there was no spare tire. At first I was told they would be sending me a car along with the tow truck. Then they called me back 30 minutes later asking my location again. They then said there would be a tow truck in approximately an hour. No tow truck arrived. Called them back and they dispatched another one. Over three hours later on the side of a highway at night with my 12 y/o son. No car, couldn't ride with the tow truck to somewhere safe. 2 weeks later they want to charge me not only for the tow truck but other fees. Worse customer service experience I've ever had.

I recently rented a car from the Cardiff airport branch of AVIS. On returning the on-site staff refused to check the vehicle in my presence claiming they were "too busy". I had a flight to catch so had no choice but to "trust" they would check it in properly. The car had some pre-existing damage noted on the rental agreement, this was on the rear near side. I had an uneventful couple of days and didn't have any incident with the car.I. e. I didn't cause any new damage.

Recently rented car from Avis. Filled the car (needle hard over to full and would not accept more fuel) before return, but upon return was told price higher than agreed for rental and excuse was that the car had gone out with 18 gallons in the tank but returned with 17 gallons and they wanted to charge me some ridiculous amount for one gallon of gas.

October 16-18, 2017 - Reserved a full size (Buick Verano or like), paid for the insurance, rented a GPS. When I went to vehicle at the Lehigh Valley Airport terminal- Jose ** in they did not have a full size car. He tried to put me in an Expedition - I told him that "I was not going to drive that large of a vehicle." Jose then said that he had a Kia Rio available. I asked fairly sternly "do you not have a comparable vehicle to the one that I had reserved?" He then said that he had a minivan. I reluctantly accepted that.

I am very disappointed with Avis Car Rental Policy. I had a car reserved to pick up so that I could attend a very important meeting at a Medical Treatment Center in London ON. Upon arriving with my husband to pick up the Rental Car I was asked for my Driver's License and a Credit Card. I produced my license. As I do not have a credit card my husband produced his. We were told that they would need his license as well because the credit card and license had to match. MY husband does not have a driver's license for medical reasons so we were denied the rental.

Avoid Avis at the Bologna airport, the staff is rude and tries to charge your credit card before they tell you what car you'll be get. They don't explain all the fees and taxes. I reserved a BMW in their website and when I got there they gave me a Toyota Yaris. Such a poor experience.

Avis Cancun Airport - OUTRAGEOUS. Total rip off and awful customer service. I was billed $950 USD for a five day rental of a basic, tiny entry level Jeep Renegade when I was under the impression over the phone I was getting a four door convertible Wrangler. Not to mention I was told I needed insurance that was unnecessary. To put it in perspective, friends of mine who traveled with me rented a similar vehicle through another company and were billed $200 for the same duration and vehicle specs. Avis customer service refuses to acknowledge the blatant rip off and have made it clear they are not willing to do anything to help. BEWARE.

We leased a car on July 18th. The car to be leased was parked on the side street and got a parking violation while we were inside the Avis La Jolla office signing papers. When we were taken to the car by the Avis agent, there was a parking ticket on it which my husband pointed out to him. The agent put it in his pocket and said Avis would take care of it. They did not and when reported to Avis in detail, their pat response was parking violations are on the customer. We were in the process of leasing the car. Customer service was totally useless. I will NEVER use Avis again. To put their ticket on their customer is despicable.

We rented a car from Avis in Denver, CO in September. Despite being a preferred customer and having booked the car weeks in advance, our car was not waiting as promised. Second time this has happened in the past year. Service at the counter was a bit surly. After a few minutes our car arrived. Our trip of a week was uneventful car wise until after we got home. We received a bill from AVIS for tolls that we had acquired on the last day of our rental. No problem there. However, because we used a toll road on one day, we were charged a $3.95/day toll reader convenience free for the entire rental period. I called today to protest and basically got the old "too bad". So, beware if you use Avis or Budget and your car has a toll pass on its windshield, you will be charged for a $3.95/day service fee for everyday you rent the car IF you use a toll road even once. The fee does top out at $19.95/mo.

I rented a SUV in Los Angeles for 2 days. I was grossly overcharged. For the 2 day rental it cost $400, when I disputed it I was told I signed the agreement so there is nothing that can be done about it. That will be my last time renting from AVIS.

Avis told me after I deliver the car on the 23 September 2017 and done inspection with them and 2 other people that there is nothing wrong and everything is good on the car. A week later they charge me R1352.02 for damage on the bumper. There were no damage on the car during the inspection of the car. Now that I am back in my hometown they deducted this amount from my card and I am not nearby to go and looked at this damage they claim. This damage bumper according to me appear after I return the car and did the inspection around the car with them.

NEVER rent from this company, unless you just don't care and have money to blow. I prepaid $350 for a car, got to the location just for them to tell me the my Bank of America credit/debit card wasn't sufficient for a rental. I use my BOA card as credit all the time, but the agent refused to even try and run the card and tried to rush me aside to help the next customer. The agent couldn't even issue me a refund at the counter, I had to call some 1-800 number and wait forever to speak with somebody. I finally get in touch with a supervisor and he issues me a refund, or so I thought...

I booked a vacation from Sept 24 through 28 in Wyoming. Avis was offered as a rental car company. I have never used them but gave them a try. My boyfriend and I picked up our vehicle at Jackson Hole airport. There was only one employee working both Avis and Budget. We had a LONG wait. Once we received our keys, we had to walk to the lot to get our Mazda CX5. There was no one to walk with us while we inspected the SUV. Not only was there damage, it was dirty and reeked of cigarette smoke even though it was a non smoking vehicle. There was still garbage left inside the car. I bought spray hoping to defuse the smell but nothing worked. I will never use again or recommend Avis to anyone.

Don't ever prepay! It was all downhill from there. Overcharged, several calls for that. I had to change the pickup time 3 days before the pickup date and was told it would cost me $50 to change it or cancel it. All untrue. Called back, told I would receive refund, NOT! They issued half the refund finally, and told me I signed the contract indicating I wanted to pay them to refill the gas tank. I did not! I filled the tank ($35.00) before turning it in. I made 5 calls today and got the worst customer service I can imagine. Ending up chewing the agent out. I couldn't take it anymore. Disputing with credit card company. They did not want to refund a penny to me. I never talked to one competent person. DO NOT RENT A CAR FROM THIS COMPANY! HORRIBLE! "Ain't" what they used to be. It's a shame.

09/08/17 I flew to Pittsburgh, and because of hurricane Irma I knew flight back would be canceled. I booked a car at Avis and lady agent said if I would take a higher priced SUV back to Orlando cause they needed them, that I would get a discounted rate. She said $59.00 total with taxes for 2 days. When I came in 09/10/17 I said I wanted vehicle for 24 hours with $16.50 insurance. The price should have been $29.50 plus $16.50 = $46.00. When I signed bill I noticed she charged me $86.41. I asked where was the discount and she said I would have to talk to Avis in Orlando cause she could not change the price.

We rented a car from Avis in Bali. The appearance of the car was atypical for a rental car (logos on side, very high mileage, dirt, dents, and holes), however, that is NOT the reason for our complaint. An Avis Customer Service Rep responded to our email and stated that we could not receive a refund or any kind compensation for the rental because we had use of the car in spite of its appearance. If appearance was the only issue, we would not be wasting our time complaining. The reason for our complaint was 100% because we were provided with an unsafe vehicle that could have resulted in injury or death. This is UNACCEPTABLE. We were driving down a mountainous road when the brakes completely gave out and we were close to crashing. We downshifted and used the E brake to prevent this from happening.

The worse rental company ever. I rented my car in Poland on Wroclaw airport, they overcharged me, the GPS was not working, and they left me waiting 3 days for second car because the one that they give to me was dangerous to drive. They refused my money back for those days, customer service very rude. Save your time and health...

I sent plenty of emails to customer care in Europe service. clients@avis-location.fr but they did not response at all. I received auto email informing that I will get answer maximum 15 day and until now more than 20 days.

I rented a car from Avis on August 6th, 2017, at Fiumicino Airport, the wait to get the car was about 2 hours. Customer service was not good... they tried to sell me more insurance than I needed, I bought extra insurance from home. They gave me a car with lots of scratches and damages, squeaky breaks and dirty interior, the car was never checked by an agent before we took it out of the lot, when I saw the damages an hour later I took pictures. Luckily I took pictures of all the damages because when I returned it, they did look at car and I was questioned, and I showed him the pictures and he was very helpful.

I returned a rented car at Avis JFK International Airport. I dropped the car keys in the Dropbox provided by the rental, which gives no proof that the keys were placed there. Then I proceeded to turn in the contract to the officer and received invoice for the agreed amount in the contract. 2 days after returning the car I was charged $275 to my credit card. I contacted customer service and they are limited to answer that the charge continues as long as the rental location reports otherwise. They say it's not their responsibility that I left the keys because the local rental says they are missing. They provide a number of the JFK rental. After several tries calling with no answer, I am left with no other alternative for a responsibility from the car rental which provides no proof other than my words. I only want Avis to credit me, and the terrible service provided by this company leaves me exposed at their expense.

First, this reservation was made by phone. We rented a car for Nevada and prepaid the full estimated amount for pick up at Reno airport and return in South Lake Tahoe. We refused all of their insurances including the LDW (Loss Damage Waiver) since our insurance already covered us. While there we changed plans and wanted to return the car back to the Reno airport one day later. Went to the Tahoe office to do so and was told we would get a hefty refund since it changed us to a weekly rental instead of a 5 day rental and was no longer a one-way rental.

I had booked this online through Hotwire. I had come into the location to see if I could pre pay and to let them know that I would be past my 5 pm pick up time as I would not be off work till 5. I got there at about 5:15/5:20. When I arrived no one was there. I tried calling the number on their "sorry we missed you sign" and it directed me to the booking line. I sat and waited until one of the Hotel staff told me that the Avis staff had left for the day. Then another staff member gave me a business card with the cell phone for the owner/manager on it. I called him and he told me I was not booked to pick up a car. After going back and forth with my name and him telling me I was not booked I let him know that in fact I had been in earlier and had confirmed with the staff member that was there earlier and that she had even shown me my car.

I've been booking with this company for over 7 years and I've never had an issue until my two recent bookings. Avis charged me for something I didn't even do and didn't even apologize for taking money from me that I didn't even have. I rented my car in Jamaica and I got the car with three hubcaps and they decided to charge me $92 for the missing one when that's how the car was given to me. The staff both in America and Jamaica was very rude and I swear to God on my mom's grave Avis will never get my services ever again. They disgust me and I will filing a claim about this incident to my bank and to their headquarters. DO NOT RENT FROM THEM, THEY ARE WORST WHEN IT COMES TO ASSISTING THE TRUTH!!!

I have recently experienced significantly declining quality in my experiences with Avis. Sometimes when I rent with Avis my bill is significantly above what it is supposed to be due to extra day charges, improper rates relative to the prepaid agreement, or fees that were not necessarily disclosed up front. Earlier this summer I had a prepaid rental for ~$130 and when the bill came back later they had charged me over $500. They later reversed the charges and are typically alright about reversing these charges with limited pushback if I can find my original documentation, but 1) I shouldn't have to spend my time waiting for and scrutinizing the final bill and 2) sometimes they give me a hard time about adjusting the bill. This last week was the final straw. There was a terrible accident on the highway and I was stuck in traffic for several hours longer the drive was supposed to take.

I reserved and prepaid for an economy car and the car was switched to a half electric car called a volt? I had no idea it was an upgrade. No one ever said the word upgrade, the car looked like the usual economy size I get and not till I looked at my card statement did I realize I was overcharged. That's when I called the customer service rep who also had no idea what a volt was then put me on hold and came back a very rude expert in what the car was. It was my word against Avis and all the way up they would not give an inch. I will never use Avis again or any of their brands, budget being one. Customer service from the very top all the way to the sales counter should be retrained in customer service.

I had a good experience... First car rental experience. I went to the Avis in OKC on Shields yesterday to get a rental for a trip and the person who did all the paperwork was very friendly and helpful. The car was kinda off even though it had very little mileage. When driving at points it sounded like something was rubbing the tires at certain speeds on the way to my destination and also it pulled to the right for a second. Also when the car first started driving this morning they were grinding but not for long and on the way home it didn't make the rubbing noise but maybe twice. Also I didn't like that he didn't let me know what damages had already been done to the vehicle which was only a few scratches that were rather small and a couple of windshield things as well as tiny rips in seat headrest. As long as they don't end up trying something there. Which it doesn't seem like they would but we will see. Will update on such.

When reserving a car online, Avis offers a discount if you pay upfront. Sounds good, right? Hardly. What they DON'T tell you is that the actual reason they give you that option is because they then hold your money hostage in the event of a cancellation. If you need to cancel the reservation for ANY reason, they confiscate $50!!! This is outright fraud. If I were to do the same thing to one of my customers, I would be summarily fired in the spot and my company (and the customer) would rightfully press charges against me.

I rented a car online with Avis months in advance of my trip to South Africa. It was paid for and showed a balance owing of zero. I made a change to the reservation, increased the days from 30 to 33 a few weeks later. I expected an increase, but since at the same time, I reduced the mileage from unlimited to 6400 km and it looked like I got a lower rate for an over 31 day rental, so when I saw the balance owing still at zero, I thought the reductions evened things out and thought how great this was. When I landed at the airport and went to pick up my car, I was advised that more money was owing.

I rented in Florence Italy. The wifi unit I paid for had no charge on its battery. None of them did. I wasted 1/2 hour of my rental day charging the unit so it could be used. The actual cost of the car was more than double what they quoted. Multiple hidden charges within the contract. I had a toll booth infraction that I paid for fully at the toll booth. Avis contacted me 4 months later for the cost of simply notifying me that the charge had been levied and that they charged an administrative fee of $55.00 simply for notifying me of such. Is Avis operated by the Sicilian Mafia? Don't even THINK about using them for a car rental... EVER!

We pre-paid a premium SUV from Avis, one month ahead of our pickup date. Right before our pickup date the price of the rental dropped $411.31, at which point I called Avis and was told we would receive a refund for that amount. After returning the vehicle we inquired about the refund, the Avis Agent assured us that our refund would be in the mail within 48 hours. A week passed and we called Avis customer service representative, who was quite rude and basically informed us that it was our word against theirs and they would not be refunding us any difference. Our experience with Avis Customer Service representative was obviously one of the worst we had encountered and will not recommend nor use their rental car business again.

Had a reservation at Avis LAX through Costco. Desk staff told me to go to parking spot P12 to get my mid size car and was big truck in that spot, so then sent me to spot E28 where there was no car. Supervisor in parking lot gave me other car but when went to take car said could not give me that car. Went back to office, sent me again to another parking spot but once again no car in spot.

I flew in from Atlanta to Detroit Metropolitan Airport, which is a 2 hour flight. I get to Avis and there is, 30-35 people in line, with only 2 people working. Avis has to know the number of reservations they have. They need to staff accordingly. My wait was an hour and a half. Unacceptable!!

We rented with family, one vehicle was disgusting dirty, had beef jerky coming out of the vents, food spilled inside that was not cleaned and smelled like smoke. It took an hour to get the vehicle as a customer had "accidentally driven off with it". The other vehicle (a Corvette), we returned with a full tank of gas and arrived within our 1 hour window, but were charged full price for an extra day as well as GAS in the tune of $70.00! Customer service offered to refund the gas charge. Our rental was due at 8:18 pm (on rental agreement), we returned it within the 1 hour period at 8:59 (stamped on our receipt) as we were stuck in traffic on busy International drive. We were still charged an extra $130+... So a one day rental ended up costing us over $400!! Customer service refused to offer any solution. We will not rent from Avis again.

Picked up a car at Tampa airport. The car was filthy. Smelly and can't see out of the side windows due to the film of dirt. It was a one day rental so let it go. But then went out for dinner and the maintenance light went on. I couldn't reach anyone at Avis to vent my disappointment because they were closed. Posted on their site and got an email that they'd get back in two or three days Will never rent with Avis again.

Went to pick up my pre-paid for car at my reservation time. I was actually about ten minutes early and they told me they didn't have any cars available. The employee said he actually had 15 reservations that he didn't have cars for that he was trying to get cars. Why do I need to pre-pay my reservation just to get there and get turned away. Also it takes 5-7 days for a refund and I had to call and request my own refund. They should try for a better system.

This is my second time using Avis, the first time I selected a vehicle to accommodate 6 passengers and their luggage but was given one that didn't. Like other car rental services I know the disclaimer that you will get a similar class vehicle but this was not similar. I promised that I would not use Avis again but I'm a Realtor and used Avis again for my discount. On this trip I schedule, I understood that it was very likely that the vehicle I requested would not be available, which it was not, but it was ok, I just needed to accommodate 5 adults and small bags. When I got to the pickup counter I had to wait 45+ minutes at the counter while they were finding a car for me. Then an additional 30+ minutes at the customer service counter in the garage waiting for them to bring the car. This wait was unacceptable for a reservation 5 weeks in advance.

This was the WORST car rental experience of my lifetime. Even worse was the fact that I am a preferred customer. I entered the facility at 4:30pm and didn't drive off the lot until 5:30pm. Even worse than that, we had a regular rental and that person didn't get off the lot till 6:30pm. I might not have been that quick to get off the lot if I hadn't walked out on the lot and found my rental vehicle and asked someone to take care of processing it. Whomever runs that location needs to review how they process customers and to understand that there was absolutely NOTHING going on with the staff that indicated that they even cared about the fact that the line was extremely long and it wasn't going anywhere fast.

I have rented yesterday a car @ Faro Airport. The car is very damaged, smelly interior, sticky steering wheel, not clean. I have requested Jorge, the manager, for an alternative car but only possible with an upgrade of around € 700,- plus. Refund to find another car with other company not possible because I booked via Expedia. I am not used of having this kind of cars and service from Avis. Perhaps you can retrieve some learnings from my experience with your company. I will remove Avis off my company preferred supplier list.

Ordered a passenger van. It was suppose to be there by 9am. I got to Avis an hour early to make sure there wouldn't be any issues. The vehicle didn't get there until 10am. When trying to pay ahead online, every person I spoke with said they were unable to change the dates and I'd have to pay the full amount, when I was suppose to get 30% off what they advertised. They proceeded to tell me pay the full amount and they would reimburse me. Ha! Well that didn't happen. They offered a $10 when it should have been $163. Forgot to mention, I got the vehicle and inside was dirty with grass clippings, dirt clumps and a few candy bar wrappers on the floor. Granted that was the least of my worries, but these characters were a joke and will never get my business again.

For a holiday in Menorca I booked my 7 day car hire prior to travel from the UK for £133.42. However picking up the vehicle at Mahon Airport Menorca (Avis Spain) I feeI I was greatly misled & duped by the commission obsessed sales staff into paying an extortionate amount extra for needless & unexplained insurance protection. There was no initial breakdown shown to me to explain the various insurance products or their individual costs. This brought the eventual total for 7 days hire of just a Mini Cooper to €547.31! I decided to try Avis on this occasion as I am a Virgin Trains employee & so wished to take advantage of the 25% discount available to me but instead I feel cheated & manipulated.

I rent a van from Avis at Corpus Christi TX. on July 10 to make a trip to California but after drive about 50 miles I found out that the front tire was leaking at that time. I noticed that the front tires was completely worn out and it was very dangerous to continue driving especially for a 3000 miles drive. It was no jack in the vehicle to change to spare tire so I continue driving and stop at every gas station on the road to San Antonio, so A trip that takes around 2hrs. It takes me 6 hrs and I have to Spend about $12 on air pumps at the gas stations. I call the Avis road assistance and they told me it will take about 2 hrs to get to where I so they instruct me to take the vehicle to San Antonio airport for replacement.

My reservation and pick up car from Chicago was very good and very nice. But the car return was the worse in my whole life. I returned my car to the Avis office on 1400 Bethel Road in Columbus, Ohio, the manger was an old lady and the staff was her son. both speak unprofessional English language (street language). I returned the car. Everything was ok. I asked the lady "could you drop me close to my house", she said "yes but as you see we are busy taking care of customer", it was around 5:30 pm and she said "at 6:00 pm and we can drop you off close to your house." I waited till 6:00 pm, they were busy talking with customer on the phone and some people were returning the car just like me, I did not say anything.

I booked a van on the site on 7/7/17. The rental agreement clearly showed unlimited mileage. I have a copy of the agreement. A week later when online to the site and entered my reservation number the agreement did no longer showed unlimited mileage. I booked this rental through our Insurance company. I had them on the line and they verified what I was seeing online as well. Avis insisted that they still saw it as unlimited but it was not showing that way online anymore. They put us on hold to talk to a supervisor. After waiting for what seemed to be at least 10 minutes, my insurance representative and I decided to go to another company. I decided not to take the chance to arrive at the Avis location on the day of my vacation and find the Avis agent seeing online that it was not unlimited and not honoring my original agreement.

I rented a car from the Toronto Bay Centre office to be returned a day later to London. With full insurance the cost for a day was quoted as $154.00, which was higher than expected, but I chose the full coverage. What I did not know was that the clock was ticking from the time I picked up the papers in the office, AND the actual pick-up location was in a basement garage that I had to find myself. By the time I misunderstood the directions and signage, and wandered around the wrong level, almost half an hour passed before I actually drove away with the car. The following day, I encountered some unexpected traffic due to road construction, and after refueling, returned the car about 45 minutes late. There was no consideration for the circumstances, or for the fact that I had actually driven the car off the lot half an hour after the time indicated on the paper work.

If I could, I would rate this company a zero. I booked a rental and insurance as a package through Expedia. All was fine until I reached the Avis counter in France where I was told I had no insurance. The guy was straightforward that told me that unless I took the insurance (E216.36), I would be responsible for the total cost of the car should I have an accident. I took the insurance. When I got home, I realized that Avis overcharged me nearly twice what I initially paid on-line. The woman on the phone was a "witch" and told me that all the charges were valid. I asked for an itemized bill and was told it would be e-mailed to me. It wasn't. I will NEVER use Avis again and am telling everyone I know about my experience.

I try to only rent with ENTERPRISE, and after dealing with other rental car companies... I appreciate Enterprise more. I rented with AVIS in MO and dropped in IN 4 days later. I had to be late to work because the Avis office at IN had no drop off box. Then I got my receipt, that I MISPLACED, my fault. I called to get my receipt, and it seems when they had trouble locating it, they hung up on me. So I called a total of 6 times, and on hold for 6 to 14 minutes.

I made a online car rental reservation at avis.com for June 24, 2017 one day. I paid the total amount with my credit card and got the confirmation e-mail. I went to pick up point one day before the pick up date to make sure that there is no problem with the rental car, because that trip was very important to me. They said it seems there were no problem.

Car Rental-Florence Italy: The office had no air conditioning or fans for the customers, but there were for the employees. The wait time was 2 hours, which they charged me for that time while we waited after our reservation time, which then led to us being charged for an extra day. We did have an issue of turning the wrong way in Rome trying to get to our hotel. The company decided to charge us a 35 Euro Administrative Fee and then 7.7 Euro VAT for transferring the traffic ticket to the Italian authorities. In hindsight, we should have gone to a more dependable company that provides a decent customer service level and runs their business on time within reason versus the cheaper option. As you can see, the cost savings was eaten up by all of our hassles.

Reserved 7 seat Grand Caravan. On arrival to pick up vehicle, I was told, only available vehicle available was a 12 seat van and Hyundai Santa Fe. I did not want a 12 seat vehicle. I had 4 elderly passengers and they could not fit comfortably in the Hyundai. I was told there was nothing that could be done. When I returned the vehicle, I returned it with a full tank of gas. I was charged for gas. I was told I had to go to another location to an Avis window to address the charge. I waited 30 minutes in line. When it was my turn I was told I would be mailed a check and it would take at least 3 weeks. My first and last name was incorrectly spelled in the computer. I requested it be corrected. The Avis representative said she could not change it. I hope the check Avis mails me will have my correct spelling of my name. I will never deal with Avis again.

Very disappointed in their Customer service. I paid 300 for a week full size vehicle... I went to pay for another week for the car. They said I couldn't do it, closed me out and then the representative said, "Let me try again," being rude and nasty. To make a long story short I end up paying 140 more dollars for a smaller vehicle for the same period of time while the whole time the representative had a big ole smile on his face.

Hired a car from Avis through their agent Auto Europe (no problem with them) at the end of 2016 for an Avis hire car for a period of 33 days, collect at Edinburgh airport on the 23rd May 2017 and return same place 25th June 2017. Arrived at the airport after a long flight from Australia, we are a senior couple and husband could not locate his glasses. Avis employee starts rhyming off all these supposedly "optional" extras for damages, theft etc and since we had all of that covered with travel insurance, declined the offers.

It is my thoughts that as a consumer that all things can be worked out. My wife and I recently flew to Los Angeles. My wife book and rented a car from Avis. The invoice and confirmation number were sent to our email and we printed it out expecting to have a car waiting when we reached LAX airport after a unfortunate baggage problem with an airline I won't mention. When we shuttle to Avis we were told we had to buy Avis Insurance for the car. We told the agent we had full coverage personally, but to no avail so after about an hour we could not receive the car and at 3:00 AM we were force to call Uber. I personally never rented a car before, but dealing with Avis was a bad experience for my wife and I.

On Thursday June 30th I rented a car to go to NY for my family reunion. Mr. ** from the Crabtree Valley Mall in Raleigh NC is an example of what customer service is all about. He made sure that before I left I drove off with the car I wanted. There wasn't much to choose from because I came late in the day. It also didn't help that the 4th of July weekend was upon us, but he made sure that I was happy with the car he was able to give me. I would recommend anyone to go see Mr. ** located at 4601 Glenwood Ave / Sears Auto Center / Raleigh NC.

I am a traveler from Germany, so naturally I went to my local travel agency to book my flight and rental car. I paid for insurance upfront as well as a GPS for getting around in the U.S. (in Germany prior to flight). Upon my arrival in Louisville, KY. I expected an approximately 10-15 minute session with Avis to get my car. At the airport I was met by my relatives from the U.S. to help me so there was no language barrier. I was greeted by a friendly Avis employee.

Their pricing structure penalizes you for renting the exact same car under their Preferred Program. I consistently pay more than $100 more for the exact same car rental, as a business owner than I do as an individual logged into the system randomly. Customer service is vague and deceptive. AVOID this rental company at all cost.

We flew 11 hours. Arrived at Heathrow airport to pick up our reserved car at Avis! The process of picking up the car took me over an hour. After we finally received the car found not only the baby seat we get very filthy but child lock on the door were not working. When we asked why, The first helper from Avis gave us a thick manual telling me I may find out how it works if I read through the book! (Great! After 11 hours flight with 2 young babies! I will sit, read through Bible manual to find out why the child lock on a Ford group car not working!) Then I had to ask the Avis reception to change car, the guy said we cannot guarantee the car we rent out has child lock!!! They eventually changed the car for us. But I will never want to rent car from Avis again for sure! Awful service! We paid 460 for three days car rental which was totally not worthy!

This is the second time in the two months I been to Avis at Heathrow Airport in London to collect a car. On both occasions, I was questioned like I was being interrogated by the police. With a very condescending attitude, like they needed to interview me to see if I was suitable enough to drive off in one of their cars. The second time I wouldn't stand for it and politely told them that they could do better to speak to a paying customer with a little respect. Then the prima donna behind the counter said. "I don't feel comfortable renting a car to you so I'm going to cancel it".

I need a receipt for my car rental from Avis Anchorage Alaska airport location. The thermal receipt I received at the airport was not completely readable so that I can expense it off to my company I work for. I have tried their E-receipt web based service. That did not work. All I basically received was a confirmation of my reservation, no receipt. I called the Avis Anchorage Office; A lady I spoke with did send me an RA document which showed what my bill was but it did not show that I had a zero balance due, showing I paid my bill. I called back the Avis support line. They also could not get me a receipt showing I paid my bill.

MCO Orlando is not the happiest place on Earth - Made a prepaid reservation online for pickup at 10 a.m. The car was almost $500 for the week. We rented a car six weeks earlier for half the price. We began our travel at 3 a.m. and arrived at the Avis counter at 11:00 a.m. We waited in line for 90 minutes. People ahead of us were getting keys, leaving and coming back complaining that the car was wrong. There were 2 workers during a prime busy time. We tried calling customer service from line but were told that they were unaware of the problem. A few minutes later several others in line called customer service and were given the same BS line.

Made an Avis reservation for the week of June 10th with unlimited mileage but had to delay one week to June 18th because of medical issues. We did not notice that when we re-booked with Avis they had changed the unlimited mileage to 22 cents per mile. When we picked up the car the agent did not say anything about any mileage charges, only charges if we did not return the vehicle full. We found out upon returning the vehicle that the charges would be double the quoted rate because of the price gouging for mileage.

Read reviews by other people and you will realise this is their "patter" that they get everyone with. They trade under other names too. Read carefully and beware the name AVIS. Avis have their own review Web page that you cannot add your own review to. They are, IN MY OPINION, either selective or all made up. Read other review pages for Avis, all around the world they are using the same underhand tactics.

I rent it a car from Avis and got charged one hundred ninety nine dollars for a tire blow out in the month of May. Avis claim that it was a broken glass, which is not true. They also claim that I waive the coverage for roadside assistance. I believe that the tire on the vehicle was defective and not only that I didn't get any roadside assistance I had to exchange the tire myself and drive back to the rental place to get another vehicle.

I book and pay for a rental 6 months in advance. These cretins wait until I am in the airplane to call my cellphone and leave a message that they need a major credit card added to my account. Mind you I am "preferred customer" for 8 years. That moniker means absolutely zero. At the end of my visit, I get back near the Denver airport and fill up the gas tank. Then I drive out to the airport which is ten minutes or so from Denver and drop off the car. I see there is a $109 charge when I get back to Florida for a low gas charge! I have to create screenshots of my bank account to prove I visited the gas station prior to drop off. They are obviously running a scam and part of that scam is that a lot of people won't notice the charge.

On Monday, June 14, 2017 I rented a car from Avis at the Oakland (CA) International Airport. On Sunday, June 19th, the car's left rear drivers side tire blew out on the freeway. The blowout was NOT in the tread, so it wasn't a matter of me running over anything. The side of the tire literally ripped and blew out. Fortunately, I was able to get to the shoulder of the freeway without damage to the vehicle. I was literally sitting on the side of the road in 110 degree weather. The California Highway Patrol happened upon the scene within 30 minutes to ensure that everything was ok.

Very dissatisfied with AVIS car rental. Charges on my credit card were much higher than the one estimated from my reservation. Their customer reps were completely not helpful, not listening to my concerns, just keep telling me their point of view! No questions about my charges were answered. They simply hung up on me!!! I was charged late fee for returning car late after just 2 days of rental, however I paid for three rental days and was charged for full three days! I was told that I must to buy Additional Liability Insurance because this is the Florida law. Even though I told the reps at pick up counter that I have a full comprehensive and liability coverage on my own vehicles, still she made me to pay for that additional insurance. This is the worst car rental experience I ever had. Their prices are misleading. Their customer service is bad. I will never, never again use Avis Car Rental.

Absolutely the worst experience I have ever had renting a car. It took them 45 min at least to find the car that we had reservations in advance on. Then when we finally received the SUV is was filthy and smelled very strong of urine. They refused to give us a different vehicle. We rented the SUV to drive from Las Vegas to Disneyland. The tires were extremely unsafe and worn passed the tread. Very dangerous! I was afraid to put my family in the car, Avis refused to help me with anything. The front tire continued to lose air. We had to fill it up every 50 or so miles. I called customer care and they refused to help me.

Car Rental Lethbridge - I ordered a van for a day trip for my preschool kids to go to the zoo. Found a great deal and was quite excited. Go to pick it up and the guy tells me I need a 350$ deposit pre-auth for the rental. When I booked there was no mention of anything. So unfortunately I didn't have the room on my card to do that and the payment so I was told to leave. They wouldn't let me use a cash deposit or combination of both. The guy at the store tried calling Avis managers and no-one would help. Seems to be a ** practice. And when I rented in Vancouver I had zero problems renting a vehicle. Won't be trying these guys again.

Over a month and a half ago I reserved a vehicle. Not only did they not have the full size car I reserved, but didn't even tell me until about 2 hours before I was scheduled to pick up the vehicle (and I had to call). Then tried to rent me a damn Ford Focus. I reserved a full size car. What am I going to do with a focus?! Avis will NEVER see another dime of my money. These big companies wonder why they go out of business. Get your business model in order - clearly you're overbooking without the adequate number of cars in your fleet - fix it idiots!! NEVER again.

Don't do it, I just recently rented. They upgraded me on a car and didn't tell me. I just signed their screen after traveling all day and got in the car. I noticed a crack in the windshield and a dent in the rear panel. They seem bothered by me pointing it out as I was driving out. Next day the on board computer advised that the tire pressure on one tire was down 15 lbs. so I call roadside assistance and waited 4 hours for them to come change the tire. Put the cheap spare that only allows a slow speed and fewer miles and they did not offer to swap my car so I had to drive slow and not go away where with it. Upon my return, is when they pointed out I agreed to an upgrade that I did not know about. I paid an extra $60 for the full car I did not need or want. Bait and switch.

I picked up an Avis rental car from Rotorua airport in New Zealand. A one way rental to drop off at Tauranga airport the next day. 9 am Tuesday to 12 noon Wednesday. The cost per day started at $58 unlimited mileage. There was a one way add on, insurance and half a tank of gas. Total bill $462. Their complaints dept. are not interested. Their response was extra cost due to fuel and insurance. A one line response with no breakdown. I will never rent from Avis again.

Very dissatisfied with Avis Schiphol. Travelling on business I had a car booked through my company with Avis. Upon arrival I was asked to provide my own driver's license details and my own payment card details for administration purposes. Six weeks later a planned extension arranged through the European call centre hadn't been realised and I was contacted via email and then by telephone with threats to report the car stolen! There was no reasoning with 'Jerome' or understanding of explanation only further threats.

I rented from BWI Airport. Not only did it take 45 minutes to get to the counter with only 2 people ahead of me. Then I was forced to take the gas service option and told it would be refunded. How is something called an "option", made mandatory? I had lost so much time in line and had to leave so I just accepted the refund on the back end. When it wasn't refunded at the time I returned it, I had to call customer service, who is now making me send in a copy of my receipt, even though they already have my trip information in their system. NEVER AGAIN!

This is the worst experience I've ever had with car renting system. I say Avis is more worst than others in digging money from customers. I booked a car from Avis through priceline.com. The price for the day is 24.99$ and taxes. Then on the Priceline website it asked me for insurance. So I choose collision insurance which charged me 11$. On the pickup day I go to pick my car at MERRIMACK AVIS (New Hampshire). They gave me a paper putting some cross marks at certain points and asked me to put initials on it. Then I put initials and the time I receive my car I asked him how much they will charge me. He said, "car for one day is 24.99$ and with taxes 31.64 will be debited from your credit card." Everything was okay and I returned my car next day in time.

My suit jacket was left in rear seat of car, 21 May 17. I call the same day about, no answer on phone. I call Monday. Lost and found claim that jacket wasn't there, someone stolen it from the car at JFK Airport when return the car. That was a expensive suit jacket. I know Avis doesn't care. But had to be one of your employees that took. I will make sure I tell other people not to use Avis Rental.

Wrongly overcharged by 1 day. AVIS say they swiped my card at 10:43 on 3 May. They also say that the car rental started from 10:35 but why? The times above are inaccurate. Disembarking from the from the aircraft took at least 10 minutes. The flight passengers then traveled by bus for at least 10 mins and then walked to the baggage conveyor for a further 10 mins. Then waited at least a further 10 mins for their bags. This is a total of 40 minutes and may have been longer. If the flight was even 10 minutes early I would have arrived at the Avis office earliest at 10:40 to face a queue of people waiting and the process for each was slow.

Same as most others on here. Over charged for a one-day rental. Non-English speaking customer service. Lots of hoops to jump through to get things straightened out. Worst part is they will not give you a receipt even if you prepay. So if you're a consultant or using them for business you won't get reimbursed for up to 2 months. Indifferent customer service reps that do not wish to help you in any way. This company is ethically bankrupt.

AVIS has been good at providing cars when it is needed - BUT behind the scenes they do apply unnecessary charges on your credit card - about which customer cannot do much. There has been recent scenarios where AVIS charged my card after I returned the car stating toll charges - I paid those charges in cash on all the tolls - but 5 days after returning the car they charge your card with $15-$30 stating toll charges. And when asking for refund they will ask for receipts of the cash tolls - annoying! They will argue saying - Avis has got a report from toll with license plate scanned and the charges - I don't buy this statement as "license plate is anyways scanned even if you pay toll".

I made a reservation online for an intermediate SUV. I picked the car up at the Philadelphia Airport location. When the representative told me it was a Mitsubishi Outlander, I asked if it was a crossover. She said no. I get in it and right away I know it is too low to the count to be an SUV. I looked up the category of the car online when I arrived at my destination and it is in fact a crossover vehicle.

I attempted to rent a full size sedan from Avis today - for pick up at a Florida airport. The rate was good, and after I made the online commitment to rent the car for a week, the confirmation stated I would need to pick the car up at a Sears Auto location, several miles away at a local mall. I called Avis and was told that for that price, I could not get the car at the airport, and it was significantly more for the rental pickup at the airport. Who wants to take a taxi to pick up a car at a very remote location, and only be allowed to pick up and drop off during mall hours.

Rented a car one way from Orlando Florida to LGA. Total of rental was supposed to be 48.00. When I finally looked at bill it was 90.00. Called to get it fixed. They honored the 48.00. At this time I extended the rental for another three days. When I went to return the rental they could not give me a bill. I called customer service and she said my bill would be 96 total. Checked my credit card and I was billed almost 12,000 dollars for the car. They kept saying the adjustment would be made.

I rented a car in Denver CO recently. My son has a dog and we brought him in the car with us. A month after our trip I received a letter from Avis stating that they had to have the car professionally cleaned and they charged my credit card $150.00. When I called customer service they said according to my rental contract I was not allowed to have pets in the car. The person on the phone was rude. I scoured the contract and was unable to find anything about no pets allowed. I was able to get the charge reversed because they hadn't taken any pictures so they were going to reverse the charge. Someone that wasn't as persistent would have just paid the fee. This is not the first time I've has a problem with company. I will not be renting from Avis, Budget or Rent a Car. Even if they are cheaper.