Avis Reviews

In this day and age when competition is fierce and the client should be placed first, AVIS' philosophy is the complete opposite. Their customer service is appalling, starting from the supervisors down. We had an extremely frustrating, disappointing experience at LAX. Their computers were down the day we arrived and the line atrocious. As opposed to trying their best to move it along, the salespeople did nothing but try to upgrade. The car we pre-booked online a month earlier was not available. A kind driver found us a replacement, but in the midst of the chaos, we apparently were charged for liability insurance we didn't want. We previously declined ALL insurance offered, only to see a $125 charge on our credit card upon our return a week later.

Booked Avis and Budget whilst in Australia for our US trip and paid in advance so they had use of our money for almost 6 months. Booked a GPS as we were driving from Florida to Washington and then later on to New York. First car was great, picked it up at Cocoa Beach but later discovered the GPS was dodgy as it constantly dropped out especially when we needed it most. Swapped it at the Hilton office in Orlando where they were very helpful, swapping the GPS and the car to make sure it all worked and recharged.

When my car broke down I had to rent a car while mine was being fixed. I made the reservation online and went to the physical site to pick up the car. I explained to the rep that I made the reservation for 5 days but may bring back earlier if my car was fixed early. The rep said this would not be a problem. My car was fixed within 3 days so we returned the rental car on the 3rd day. They charged us for the 5 day rate. When I questioned the dollar amount I was told the 5 day rate was the one in their system and they could not change the rate.

I have made reservation online on 5 January booking the car for 8 days in March. Realising I made mistake, leaving on 31 March, one extra day and not 30th I have contacted Avis online with Customer Service Daniela to arrange one more day of rental and was told would be paying extra $9.00 when picking vehicle up making total cost to be £77.00.

"Bait-and-switch is a term for a scam where a business advertises a great product or service for a low price. When prospective customers attempt to buy the product or service, however, they find out that the product is not available. The business uses this opportunity to try to sell customers a more expensive product instead." This is what they do in regards to their website promise and what you actually get. They tell you that it's only X amount online then tell you in person that the car you reserved is not available and it will cost X instead. For me it was $100 online in total including insurance then they tell me at the counter that it will cost $300!! Because the car is not available and that I "didn't" purchase insurance, ** I didn't!! I purchased every single option online, you didn't give me a choice of the other insurance. This is the SECOND time this happened at two different Avis locations! I gave them a second chance and they screwed me again.

I am appalled by my recent experience with Avis. I rented at the end of March at LGA and drove to Boston for the week. It snowed that weekend causing the car to get the typical debris from a snowy weekend (water streak on exterior, bits sand/salt on interior, some dry leaves, etc.) Upon returning the vehicle I asked the gentleman at the return where there was a trash can near by so I could empty the trash from the vehicle and he told me not to worry, that Avis would take care of emptying any trash from the vehicle (I had a couple empty water bottles, a tour brochure, a sheet of paper, valet parking tag).

I reserved a car at the Avis Newport News, VA airport through Costco Travel. When I arrived at the desk to hand over the reservation paperwork, the agent told me he did not need it, that the reservation was in their system and the price and terms would be honored. I declined all additional optional products/services and initialed the contract where the agent instructed me to. There was a long line behind me, I was not wearing my glasses, and I naively assumed that the agent complied with my very clearly stated wish to decline additional products (which I have not once consented to in over 30 years of renting cars).

I queried my agreement when signing asking if it showed the cost of the car as it was high, and verbally confirming I had prepaid. Was advised yes and the agreement has nothing specific written next to the costs you sign for. On returning home around $800 had been added. The customer support staff kept saying different things and it turned out just under half the cost was accidentally applied by them. The other they said was for a sat nav, over $300!!! I would never have willingly paid that amount and they will not listen when I query why the charge is not detailed verbally or on the agreement. It is a complete scam and hopefully readers will not be as naive as me. I will not use them or the booking agent CarTrawler again.

Waited for a car from 11:30 pm to 2:30 AM for a filthy, battered high mileage car flashing a service warning at Avis LAX. DO NOT GO TO AVIS LAX!!!

I rented a car from Avis at the Savannah airport on 3/30/2016. I drove it in to our rental house and parked it for 2 days. When I went out to drive it, it had a flat tire. We called roadside assistance to change the tire. The technician said that the tire had already had "several plugs" in it, meaning it had been repaired several times. The technician further said that the tire should not have passed inspection. I called Savannah airport and informed the Avis person that the spare was on and the flat tire was already subpar before the flat. She said I could bring it back to the airport. There was no place closer.

Less than 24 hours after rental, a nail in the sidewall resulted in the need to replace the tire. We placed multiple phone calls to Avis Roadside Assistance and the Akron-Canton airport branch. Roadside Assistance told us there is no corporate policy or procedure in place and to seek direction from the Rental branch. The branch had no policy or procedure other than to file a claim form when we returned the vehicle. The tire cost $200 (Goodyear was 2 blocks away when we low tire pressure alert came on the dash - provided great service - efficient and quick). We arrive at the rental desk at the end of the week. The Avis counter representative begins asking several questions as to why we didn't handle replacing the flat tire differently.

This isn't a review about one bad agent at Avis - it is a reflection of FIVE bad agents, poor internal systems and fraudulent billing practices. Because Avis has it all. I made a reservation over the phone for a rental from Montreal to upstate New York, picking up at 10 am and returning at 6 pm. This was painful as it took the agent about 15 minutes to find the location in Montreal even though I provided the address. Evidently while Google instantly returns the proper location, Avis's own systems do not. But ok, at that time I was billed as expected for about $85.

For my recent 8 day trip to Fort Myers Florida I agreed thru Priceline to rent a midsized SUV from Avis Budget Rental Car. During the Priceline check out process I purchased the $11 per day $88 total insurance. This was paid for immediately at time of booking and proof of insurance was shown on the print out copy I needed to provide the Budget Rental counter assistant at time of pick up.

I prepaid for the car rental prior to my vacation. I was 2 hours late returning the car due to bad weather and they charged me a full day's rental! Tried to call customer service and the gentlemen was very short and rude. I WILL NEVER RENT A VEHICLE FROM AVIS AGAIN. SCAM, SHADY & UNPROFESSIONAL!!!

Responding to offer from AMAC, Avis responded that I was not a preferred customer. Neither of two local reps had knowledge of a Verano (Buick). The male asked, "what is it?" I prepaid, and then required to add an additional $100.00 to my CC, "because some people use fraudulent cards to rent, and that it would be refunded if everything was valid." Explained to the rep that the same card used to prepay was the card for the additional (poor explanation from rep). Upon returning, the rep could not refund the $100.00, only that a credit would be issued. Very poor system and explanation. Satisfied with vehicle, which came with two keys, and I thought that would be great, only they were attached and could be separated. No owner's manual, which meant that many onboard systems could not be used/enjoyed. Lack of an owner's manual was a major disappointment, plus the poor training of reps. Not sure I would recommend their service.

I reserved a van several months before arriving to Aruba. Waited about an hour because the person ahead of us did not have their van either because they were late. When we we're finally waited on, they told us that the people that had our car extended their days therefore they did not have a van for us. They said that they would give us two full size cars for the same price. We didn't need two cars for the first week so we took one car which was the smallest car that they probably had so no way it was a full size. They told us we would get the van within a few days. We kept checking to see if they had the van and by the third day we checked other car rental companies and found a van and cancelled everything with Avis. How can a rental company not have the vehicle that has been reserved. They never should have let the other people extend if that was the case. I will NEVER rent from Avis again!!

Our flight was cancelled and we switched flights, so had to switch arrival airports, Clearwater to Orlando. Avis said they didn't have ANY cars in Orlando... since we pre-paid, there are no refunds, so we lost the entire amount, over $450. We went through the Avis lot on our way to our car with another company, and imagine my surprise when the Avis lot had more cars than anyone else! Shady, shady, shady. I guess they had more cars because most already knew what I just learned... Stay away from Avis.

I rented an Avis car at the Johannesburg or Tambo airport. No one escorted me to the car and no one went over the car with me for minor dings and scratches or chips. Be careful of that. Always make sure someone goes over that with you before you drive off. When I took the car back something strange happened. While I was handing the keys over to the attendant a woman dressed in an Avis uniform stepped over to my car and bent down and stood up and said "scratch". She never walked around the car. She only went to the one place and you physically had to bend down to see this tiny little scratch.

Why is that I had to wait in line for over 1 hour and 20 minutes to get to the counter after I arrived. I arrived by bus at 10:50 pm and had to stand in line with over 75 people while we all waited to pick up our pre-reserved cars. You knew that you had that many reservations for that evening, why didn't you provide more service reps so that everyone would not have to be so inconvenienced by your lack of planning.

Reserved an SUV for a week. Got to the rental place at the time we were suppose to. They no longer had our SUV there. They had no SUVs there in our price range. We couldn't rent a car due to mobility issues. They offered us a much more expensive vehicle but said we would get it for $75 a day. Instead of 331.00 (base for the week for original reserved vehicle) it would be 525.00 (base for the week). We said "okay we will take it." As we needed an SUV. They ended up charging us 75.00 a day on top of the original reservation. So it cost us $122.00 a day. We did not read the fine print. Very disappointed they didn't explain it properly. Feel very taken advantage of being 85 years old.

I have arranged a car hire from Avis when I booked a BA flight to Toulouse as it was easy to follow the link to do so. Arriving in Toulouse and getting through painlessly through passport control and customs, I was confronted by a long queue with only one person manning the desk. I have been in the queue for 50 minutes and it looks like it will be a full hour by the time I am ready to pick up the car. I should have known as previously I had similar problems when traveled to Malaga. Of course if you are a Preferred customer you can sidestep the desk registration but this is completely unacceptable. Other desks were completely empty with often two staff manning them. I will never book Avis again even if I earn less air miles. I would urge fellow BA travelers NEVER to use Avis. I certainly won't again.

Booked a car rental about 3 months in advanced online pick up in Downtown Miami. We were coming from a cruise so picked Avis because it had free shuttle, was reasonable priced and close to dock. Only needed car for 24 hrs, was returning to FLL airport. Booked from 9:30 am since I didn't know how long it would take to get off the ship. Avis didn't start sending shuttle service until after 8:00 am to the pier. We hopped on the shuttle and were dropped off at 99 southeast 2nd street for our rental, we arrived at the rental place about 8:35 am. Upon arrival there was only 1 person behind the desk helping another customer who was having a problem. When it was our turn we handed him the sheet of our rental reservation and he proceeds to ask us how much we paid for the car, I said, "It's written on the sheet we handed you." He seemed annoyed and said, "Well you booked your car at 9:30 am."

This is the second time I fell into their scam. Since I made the reservation at Priceline.com, when I picked up the car from their counter at Los Angeles Airport, I told the representative I declined all additional insurance, inclusion collision insurance. But after I returned the car back, I noticed a charge for "Additional Liability Insurance" of $15.85/day. Since I noticed it after I returned the car, so I had to accept the charge. This reminds me of my experience with them two years ago, I fell into the same scam. I really had bad memory. But I learned something from this, I'll read all the contracts carefully in the future before I sign them.

NEVER!!! Two hours in line to get a car that was already paid for online. A baby with us. And NO satisfaction when we called the company. Robin, at corporate office for customer care DID NOT CARE. NEVER use them unless you want to torture yourself. Even the workers there are extremely upset about how few staff there are to cover the amount of cars they rent.

We reserved a van in Aruba but the flight was delayed and we were half an hour late so they gave away the van to someone else. They gave us to tiny cars in its place (1 car - you had to unlock the door from the outside to let the drive out and no backseat seat belts that worked. 2nd car, no power steering, no radio antenna, and no working seat belts in the back. Both cars were horrible. I contacted Avis and they thanked me for my comments and that was it. Do not rent from Avis. It was a horrible experience.

I have had a very bad experience with AVIS. I reserved my car through Priceline at approx. $270. When I went to pick up they "transferred" my pickup location to the airport. When I went there, the price was jacked up to $470. When I call customer service, no one helped me and there is nothing no one could do for me because I had reserved from Priceline. So I took the car because I needed it. Then I called and said can I return it earlier to pay less and the answer of course was, "You will be charged the same amount even if you return it earlier, because of Priceline". Excuses...

After being rushed through their high speed park and exit upon returning the car - I forgot the cable to my GPS. It's a Garmin cable with traffic alert built in and costs $70 to replace. I contacted lost and found within 2 hours but it had been rented out for a week. A hold was placed on the car to search for the cable but did not result in a returned item. I suspect that since they rent Garmin units that it was returned with their unit and they should have an extra turned in. However, contacting customer service kicks me over to international which says I have to speak to the local branch. How useful is that? The rental price was good but their treatment of customers is very lacking.

2nd week in a row that I was quoted one price and overcharged. I have rented every week for 2 months due to my father's illness. Avis supervisor Robin was rude over the phone. Also bad experience with Gywen~ she gave me a reference number to use if they overcharged me and she would take off extra. She lied. They did not! Bad customer service at Avis.

At the start of our trip we had a slow leak. We reported it several times but no one would call us back. We kept trying and finally they sent someone to the hotel to change out the tire but we thought we would be receiving a replacement tire. You can't drive around with a donut. We had to use up more time from our vacation to get air in the tire and take it to the nearest shop, and have it fixed. It took so long to do that. The day was gone. Very disappointed. Staying away from Avis/Budget.

I rented a car from Avis that was running when I rented it. I drove about an hour, parked at the hotel, and at the next start the car failed to even turn over. The battery was completely dead yet there were no light on, no doors open, etc. I had to wait 5 hours for roadside service to come and jump the car. The emergency technician stated that it must be a battery issue as nothing in the car was on that could have caused the issue. He recommended taking the car back to Avis and letting them know that there was a battery problem. I didn't give Avis a hard time about my lost day of use yet asked them to check the battery which they said they would do and service accordingly. A month later, I got a bill from Avis for $84 charging ME for the roadside assistance that was THEIR fault. I'll never use Avis again.

I have been a long time renter with Avis, always choosing the extra collision insurance of $9.99 a day. Sales Associate gave me extra Liability Insurance for $13.67 a day. Mistakes happen, that can be forgiven... What can't be forgiven is the fact that unfortunately how I came to find all this out is someone hit the passenger front bumper of the rental I had. I didn't realize there was any damage till I returned the car. Still no big deal, right? I had purchased the additional insurance. Nope, thanks to Deb's mistake, Avis is now coming after me and my insurance company for payment of these damages. Store Manager, (and I use that loosely) James **, has been no help whatsoever. I would never recommend the SEARS location in Lancaster, PA as a viable source for your rental needs.

I have been a loyal Avis member for over a decade but that is about to change, largely because of THIS office. I rented from SLC Airport Avis office. I didn't have any problem until the day I returned it. Then the nightmare started. The woman checking cars back in tried to process my return and found out the car I had was never "administratively" closed out from the previous contract and somehow a different car ended up under my name instead. She asked me to go to the preferred desk if I am not in a hurry. I actually was in a hurry but how does one walk away from an ominous note like that? It took some time of standing, dithering, and waiting for some manager to look intently at his screen. When I got the "receipt" it was of the second car (the one I did NOT have). He tried to assure me that I was billed for the actual car class I had. I left dubious, but with no choice because I had a flight to catch.

I have start rental at mid-day 9th of March. After few hour where I was driving in Brussels city, the car was broken down and the on board shown that engine power reduced and ESP need service then I called customer service. They call me the road assistance team and the guy came and took the car and ask me to wait for the taxi.

I wanted to rent a car at the Jacksonville Airport. I asked if they had any specials. The agent said "yes" but I had to pay over phone. That was fine with me except that he told me the system was down and I would have to pay at the airport counter and that would be $200.00 more. I told him that I would call back when the system was fixed. I called 2 days later, and same story. THIS IS SCAM AVIS IS DOING TO MAKE YOU FEEL YOU ARE GETTING A BARGAIN.

I need a car to drive up in the sierra mountains. A all wheel drive is what I was looking for. Called around and found that Avis had such a car (Avis in Sacramento on 12th St). Called the store and talked to Steve (the owner). He said he had one, Kia Sorento. Now this is my fault I guess, he never told how much a day it was. I rented from Hertz and gotten the same vehicle for 68.00 a day. Got the car and was told they would hold $200.00 plus the cost of the car. Told him I would get back to him by five, he said that would constitute as two days fine. I still have not looked at the bill (I'm a trusting soul), got in the car, tank read 7/8 full. Drove up to the mountains.

Scheduled rental online at a discounted price if paid at time of rental. Paid at time reservation made to secure lower price. Budget charged our card the additional cost when car turned in. Called and discussed with representative to no avail. Going to let credit card sort it out. Also was not given car that was requested. Will never rent from Budget/Avis again.

I was in Germany for business and I made a reservation at AVIS website to pick up the car on 03 March 2016 at 8:15 from Frankfurt Central Station. When I arrived there they told me that the vehicle is not there yet and had to wait 45 minutes. I was late for my very important meeting. This is not the end of the story. Then I dropped the car at 4 PM same day. Everything was fine with the car by the time I gave them. Then I got a phone call from AVIS that they identified a hole in the right front seat. I said I didn't do anything and the vehicle was ok when I dropped it. They said ok and we hung up. 10 minutes later I got a call from my bank telling me that my credit card is charged 987.25 Euros!!!

I rented cars from AVIS once in December and three times in January while my car was in the shop. The agreed rate between AVIS and the auto shop was $30/day. I had the car for 1 day each time. I got charged $30 for the December rental. The January rentals came to $60, $565, and $135. They claimed I had the car a week and returned it 250 miles away. I was supposedly returning a car 250 miles away while I was at work. And they charged me $30 for tolls in that city. I called and explained this didn't happen. They told me they would refund the money within 48 hours. They did not.

When I rent a car at San Diego Airport from AVIS, they charged me 70 more than the price shown in my reservation. When I rented the car, I notified the staff that my credit card has the benefit of loss and damage waiver and I would just use that. However the staff who is known as Roberto added full insurance without giving me a clear notification. I rent car from other companies quite often and such a fraud occurred to me before. So did not read the rental agreement line by line. Never thought they could cheat customer this way. From other people's review, seems this place has been doing such a nasty thing to customers quite often for a long time. To avoid being cheated, avoid AVIS car rental at San Diego airport.

AVIS resolved this issue, but it took FAR too long, with poor communication from the company. Still never compensated for my wasted time, money, and incorrect vehicle.

Avis started sending my reservation confirmations and rental agreements listing me as the driver and using a defunct credit card which no longer exists updated to 2019. It took over 5 hours of phone calls, several emails and 15 representatives to figure out that Hobby airport gave a customer with a similar name my old profile and kept renting under it even after my barrage of calls! Finally I was given the secret email to delete my profile and I did this (no confirmation received yet). I also discovered that they updated the expiration date on a defunct Continental credit card to 2019; Card was abolished in 2012 with the United merger.

We just returned from Saint Thomas VI and had a great vacation except one major issue. We rented car for a week for almost 500.00. We arrived in the evening renting car from Avis and went straight to Villa. When I went to car 1st morning and we found LEFT front tire flat. I could not believe what I saw. The tire was unbelievable bad. Numerous large chunks out of tire right to cords, sidewall holes to cords and two worn nails through tire. There is no way they could have checked car for a long time. I filed complaint with Avis and to date have not heard from them. I have pictures if needed. I trusted Avis at least looked at car.

I had a day rental at the Curacao office of Avis on January 24, 2016. Car to be picked up at 8:30 am. When I arrived at the office at 8:30 it was dark, locked and no one was there. When I called the local phone number for the office I could hear the phone ringing, but no one answered. There was a sign on the door stating "No Cars". Absolutely the worst service I have ever received from a car rental company. DO NOT DEPEND ON THIS COMPANY FOR RENTALS. WOULD NEVER BOOK WITH THEM AGAIN.

I booked an intermediate vehicle and chose to use the "Pay Now" option to simplify the pick up, as well as save a little extra money. Admittedly my mistake, I noticed my drop-off time was 4am, not 4pm. Luckily realizing this several days in advance, I called to fix my error. I didn't have a problem knowing the rate would go up for those additional 12 hours. This is where it went seriously wrong. My $138.43 rental was now going to be just over $303!!! For 12 hours!!! Since I was unwilling to pay this unreasonable rate, I was charged a $25 cancellation fee. What choice did I have?

We rented a car from Italy Avis and drove to France. The rental was for two days, a special weekend price, including 100 euros country change fee. They took a huge deposit because we were changing countries. We were told by the agent in Italy, we could drop off the car anywhere in France! And that she put Nice as a location just because she needed to write sth! We dropped the car on time, perfect shape, and we're told everything is fine, and deposit of 1454 euros would be returned. Never was returned!!!

I rented a car in December of last year to visit all of my family in the UK. I rent a car ever year but usually with Green Motion. However this time it was a little last minute and I could only get a car with Avis Manchester airport branch. I rented the car and drove it for the 7 full days that I was there and then returned it on the 22nd December. Towards the end of December I checked my account only to notice that an extra 517.28 GBP had been withdrawn from my account by Avis. I therefore called them and was notified that it was because I had scuffed the front left bumper and damaged the front left tire, both of which were not marked on the pre-rental damage sheet (they said). Anyway... the call agent said that he would escalate the case to investigations and they would get back to me asap.

NEVER, NEVER, NEVER will I rent from this company again, and I was a customer for several years. Whenever you changed the management a few months back, six or seven, and changed to another ethnicity owning or managing was a mistake. The new manager, management - female has her whole family working there and they are all about the AMERICAN $$'s, not any customer service. My last rental car fee should have been approximately $230.00, however she, the manager, charged my account more than three times, to total over $1,000.00.

I flew in to Melbourne Australia and already booked a car from Avis Melbourne airport the day before. I have rented from the same about 10 times before. They were my chosen company because I could earn airline frequent flyer points and price was decent. My usual observations with Avis is long queue times at the counter. On average it is 10 to 20 minutes. Staff were all over the place, confusion and stressed most of the time. Almost every scenario is new to them and seems like just one supervisor who borderline knows anything.

Never Rent from AVIS. This car company falls under Budget and I would not recommend renting from them either. We rented a vehicle in Riga, Latvia and returned the car with no damage whatsoever. Our credit card was charged 490 Euro for a "dent in the ROOF" and a scratch on the bumper. Our papers when we took the vehicle stated that there was scratches to the bumper, but we were charged again for this damage which was not done by us.

Last autumn I went to Malta on vacation. Before I went to Malta, I booked a car at Avis Malta airport. The offer shown that the car rental cost was 190 EUR including the basic car insurances. When I arrived at Malta airport to pick up the car at Avis office, Avis asked me to sign the car rental contract and told me that additional 42 EUR of fuel cost was added in the contract (when I got the car, I found that oil tank was not full, only half tank of gasoline).

I travel a good deal for work, and my last two trips to Newfoundland I got my rental vehicle from Avis. The first time I couldn't be happier with the service. The second was definitely my last time. I pre-paid for an upfront mid-side, and when I got my vehicle I got a compact (in January in Newfoundland, Canada mind you!), with banana peels for tires - I was literally getting stuck on parking lots. But it didn't end there. About an hour after getting the vehicle I ran out of windshield fluid (in January in Newfoundland - once again) and had to buy some, and then figure out how to put it in my rental. But you know, I am fairly understandable. So even with those reasons, I wasn't that upset. But when I returned the vehicle (and I always return it like I got it, full gas tank, clean, and in this case full of windshield wash), they charged me AGAIN! See this wouldn't be an issue if they fixed that error.

I needed to cancel a car rental due to a family emergency. I called and was told I cannot get ANY compensation because I bid on the price. I cancelled a day before. I was told "if you would like to give me more details it may help with a refund". Wow! Really?! It is none of anyone's business what the family emergency is. I will NEVER get anything through Priceline again. How utterly rude and disrespectful that I have to pay full price for something that I didn't use and had to cancel for circumstances that are beyond my control.

NEVER RENT FROM AVIS. Oct 9th Montreal. I arrived at the rental counter which served Budget and Avis and was manned by only one person. When I finally got to him he could not find my reservation and didn't know why. A call to Travelocity who booked it didn't help. His solution was to rent me the car at the rack rate and fix it when I returned it. On my return the agent suddenly found that I had rented from the wrong location. My fault entirely, but why wasn't I informed of this at the time of the rental? His solution was to call Miss ** at **. There is no such person. Many messages later and no call returned. A $75 dollar estimate turned into C$234. Since the merger of Budget and Avis, their customer service has tanked. I learned NEVER RENT FROM AVIS.

September 27, 2015 I went to Avis's Braintree, MA office to pick up a car I had previously reserved. When the person at the desk saw my Merrill Lynch VISA card, which indicates on the face that it is a debit card, he refused to accept it. My wife and I have had the card for many years and do not use it as a debit card. We use it like a credit card and it draws off our Merrill Lynch account. We have rented cars before using the card.

When I arrived at the Avis office in Moorea, French Polynesia, to pick up my prepaid (non-refundable) car, I was told for the first time that they would require me to sign a credit card authorization for $10,000 FP for a "damage deposit." I was told that the credit authorization would be ripped up if the car was returned undamaged. I felt that I was backed into a corner, so I went ahead and did it. But I was in fear during the whole trip that they would blame a scratch on me and put through the credit authorization. I earlier rented a car from Hertz in Papeete, Tahiti (just a short ferry trip away) and it was a breeze.

Avoid if at all possible. Was charged $211 additional charges for a rental prepaid online, for "liability insurance" I had denied. Had traveled for 20 hours straight (4:30 EST til midnight PST) in standby hell, and when I arrived NANCY at Avis presented me with forms to sign to get my car to get home. She evidently added a contract for liability insurance (which I had denied online) to the stack. MAY and KATHERINE at customer service were both unhelpful, and more than mildly combative and sarcastic (a quote: "We expect our customers to have the presence of mind to read what they are signing"). Avoid this location, and their company as a whole, as they preyed on this exhausted traveler who just wanted to get home.

Worst customer service ever! They were rude and unhelpful! Avis overcharged us 1000.00 bucks and when we tried to get it back they told us that we could not get it back until we returned the car. That was not possible for us. We were moving to another state and we needed it to get to our new home on time. So we left 1000.00 bucks short for our trip. Then we told them that we would have to return the car on Oregon NOT San Diego. Well guess what, they had us returning the car in CA after the customer service agent told us that the reservation was fixed. Now comes the day to return the car. We didn't need a van anymore so we tried to downgrade to a car. We said "DON'T TAKE THE VAN UNLESS WE CAN GET A CAR." They took the van. The 1000.00 they took from us would not be in till who knows when. We haven't seen it yet... We went to Enterprise...

My wife and I traveled to Puerto Rico for a New Year's celebration/family reunion. After deplaning, we proceeded to the counter and quickly obtained the key to our FIRST car. The car looked good and was clean but upon driving it, I noticed that it pulled hard right if I'd let go of the steering wheel. I turned around, explained the situation. After some time they gave me a SECOND vehicle. This one, had more dings and dents than I cared to count, so I refused to drive it out of the lot. So, they brought me a THIRD car! This one, just like the first they gave me was what you would expect from a rental car company. We were finally happy and on our way to the hotel.

I reserved a economy sedan for my trip to Boston and purchased insurance for it and got a voucher. When I arrived, they had overbooked the vehicle I reserved and gave me a different vehicle. When asked if I wanted to purchase insurance, I handed the employee a copy of the voucher. He reviewed it for a few minutes, entered some stuff on his computer, and handed it back. While on my trip, someone scraped the side of my truck in the resort parking lot, and they sent me an insurance claim. I sent the voucher in with the claim, as the voucher said to do. Five months later, I received a notification that the debt was turned over to a collection agency. Never did they tell me that the insurance I purchased wasn't valid or not, nor have they responded to a complaint I filed about the issue.

After being stranded on the roadside for 2 hours, I walked into this AVIS with the sales agent complaining that she did not have her pin number and could not log on the computer to help me. She continued to complaint about how bad her day was. She told the "assistance manager" to help me while she talked with IT. When he asked me did I want the rental insurance, I stated no, and the drama began. He started into a long lecture about the insurance, after my husband repeated after me saying she said no... the manager and the assistance manager pretty much told him to shut up. Their exact words were, "we are not talking to you." The atmosphere was intense and if it was not so late, I would have left there in search of another rental agency.

I received an "after-bill" from Avis suggesting that I owed them $7 for gasoline and $28 or so in tax. I filled up the car before it was returned to the agent who was presented with a gasoline receipt and who also verified the full tank. I disputed the charge in writing with a copy of the gasoline transaction and the contract through Priceline (which included all taxes and costs). Avis ignored the dispute and then continued to send nasty and threatening letters. After every letter I sent a letter in response pointing to the original dispute. Avis does not care that the charges are in dispute; they don't seem to care about the law as it applies to debt verification, disputes, and collections. Avis does not care. They don't even care that they have a dispute in writing! My thinking is that these bogus "after-bills" are an important profit center for the corporation as they must get paid by most consumers as a matter of convenience.

I booked a mid-size vehicle through Priceline. When I went to pick up the vehicle at Avis, the agent said that the vehicle I booked was unavailable. That has happened in the past so I didn't question when she said that the only vehicle they had was a larger vehicle. I questioned that since I didn't want a gas hog to cost me more. She assured me that it gets the same gas mileage as the smaller vehicle that I booked. Before you knew it she says, "Check here and there, and you're all set." Much fewer check marks than I ever had to initial before.

I recently traveled with my family and needed an SUV for the weekend. I prepaid the amount 2 months ago and was actually quite pleased with the process. I added $12 personal protection, seeing as I was only going to have the car for 3 days, and didn't see the need for full coverage. When I arrived to pick up the car, the counter agent asked if I would like to prepay for gas, and I stated yes and she asked if I got insurance when I prepaid, I said yes. She printed the form and I initialed and signed where she pointed too. When I arrived home, I saw that I had charged an additional $176 for full coverage, that I did not want. I called customer support and asked for a courtesy or some sort of resolution. Both the agent and the supervisor offered me a 10% discount on the rental charge (or $17), but could not remove the insurance. The supervisor said that since I had nothing else to ask, then there was no need to continue the call.

I had prepaid for a car rental on 12/26/15 out of Detroit Metro Airport. When I got to the rental place they didn't have any cars ready and it took over an hour to process. When the salesman asked if I wanted to add insurance at a cost of $4/day, I said yes, because I didn't have my car insurance info with me, and decided in the event of an accident it would speed things up. I was then asked to initial a little box that I was accepting this, and then sign the rental agreement. After I signed he handed me the paperwork and said there would be a car waiting outside for me.

I very seldom use rental companies. I had all the insurance coverage I needed. I did not need anymore. The rental agent told me I "needed" to choose one of the insurance options. Being a newbie, I reluctantly initialed thinking the agent know what she was talking about. When I disputed the charge with customer service, they said they would only return half the charge (not good enough). The charge should have never been applied (86.97). Also, I did return the vehicle with 5/8 tank of fuel. ($43.72) was charged when fuel is just 1.95 per gallon. Rental car companies are top notch ripoffs. They will do everything and anything to increase your charge and not by small amounts. AVIS is one of the worst.

We hire a car and my daughter inadvertently left her new iPod in one of the car's pockets, which we discovered on the way to the plane (after security). We returned the car around 9 o'clock at night and the car was clearly not going to be used that night (everything was being closed up). On arrival at our home destination, we spoke to the Avis/Budget desk. We spoke to the person there who said he could do nothing for me. Early, the next morning I called Avis Brussels who told me they could not do anything for us - in other words they were totally unhelpful.

My friend and I rented a car from Avis in an emergency on the weekend in Englewood, NJ. Our car broke down and we needed transportation immediately. My friend's sister had passed away and we had to go to a funeral out of town. We in good rented a car from Avis on Sunday for a week. The car had a horrible smell in it. We had a number of things that had to be taken care of and we could not drive to the airport to switch out the car. I reported it at the time to Avis. The driver is elderly and I do not drive. We were under pressure to be on time for a number of things and it was Sunday in New Jersey with everything closed.

Rented a car in Feb 2015. Left lot and drove to house just a few minutes away - it is cold outside and a crack is coming from the top of the SUV. I have not been hit by a rock or anything on the way home so assumed the crack was small and in the grey band at the top of the windshield prior so unnoticeable until it became large enough to be lower than the band. I immediately called customer service to report this had not been hit and I did not feel I should be charged with damages. They notated my account but said nothing else. Same when I brought the car back - I pointed it out to the guy that checked me in and he notated but said nothing else.

Brakes stopped working on first car. Their replacement was delivered 10 hours later, same make and model and color - only this one was dirty and smoky. Absolutely horrible experience x 2. $75 compensation added insult to injury!

I rented a blue VW Jetta from Budget Rental Car in Sterling, VA (Dulles Airport) through Costco Travel services on September 24, 2015 and returned that vehicle (exactly how it was given to me) on Monday September 28, 2015. On January 3, 2016 (Four Months later) I received a letter from Budget Emergency Road Service dated December 29, 2015, that they are going to charge my credit card in the amount of $548 in one week from this letter (Which they charged my card less than one week) for damages that incurred while I had the vehicle. I have NOT done anything to that vehicle, it was checked by their attendant and myself on Monday September 28, 2015 in perfect condition. When I contacted Budget ERS team, I was told by the first representative that the damages were for tires. I then wondered so they rented me a vehicle that had bad tires, which endangered my life!?

I rented car from Los Angeles airport on Nov 26th 2015. Reservation number: **. I was upgraded for Ford Mustang - $15 more. I agreed. The car has a battery problem, it broke on Nov 28th morning. I called roadside service as I was going to Las Vegas. Roadside service couldn't pick the car as it's in Gated Community. I returned from Vegas and got the car picked up from my home on Dec 2nd 2015. I was charged on December 7th - $658. I have no idea behind the maths.

If I can rate a 0, I will definitely do it! Avis charged me $1,747 for renting a Ford focus for one day! This is what happened: I was a teacher who just arrived America, and need to rent a car, so I went to one of Avis store locating in Waterford and they gave me a Ford focus with half-full gas, and I was told just keep it half full when I return it (while I was charged $60 for keeping it half full at last, WTF!). While the next day the car was towed by police, and I called them to tow it back since the police said it had to be Avis to do so. But after they send some guy to tow it back, the car was gone for several days (during which I called them millions of times but was told they had no idea where the car was, and keeping charging me more than $140 per day!)

My mother had ordered a rental car so she could drive to Florida with my girlfriend to visit, unfortunately my mother had to end her trip abruptly and fly home immediately to Pennsylvania. The car was dropped off after it was scheduled, which is completely our fault due to putting the wrong time down, my girlfriend placed her card with them to cover the $107 late charge. The day after we find that Avis had charged not just the $107 for the late fee, but also THE FULL RENTAL AMOUNT! Now we're jumping through hoops trying to correct this bill and Avis has been anything but helpful, we even have a form from our bank that would expedite the release of the funds back into the account but they refuse to sign it because "We just don't do that." This is your mistake, Avis!

Booked a flight and category E car with British Airways in July 2015 for our trip to Atlanta on 28th September. On arrival at the car hire desk enter LATIFAH (not trained in how to deal with the general public). Handed over our paperwork to be told rather rudely they did not have the car we had pre-booked and offered us a replacement at a cost of $80. I was very angry at this charge because I have pre-booked the car and it should have been available (or something very similar). An extremely rude comment of "if that is the car I want then I have a long wait and people always want something for nothing." I said that was not the case but I should not have to pay extra for their mistake in not making the car available with 12 weeks notice. At no stage did BA or Avis inform me that the car was not going to be available. It was the equivalent of 3 am in the morning and after a 9 hour flight too tired to argue over $80.

I hired and paid for car hire and insurance etc with Avis through the Royalties travel service (part of the Royal bank of Scotland). I paid in full upfront so that I'd have nothing to pay when we got there. Collected car and they took a credit card as a security but since I'd already paid, no charges would be applied unless we didn't bring car back etc. Three weeks later returned car, which was inspected and found to have no faults and a full tank of gas. Imagine my horror when a month later I find £295 charges from Avis in my credit card. When asked what these were I was told I'd taken holiday insurance for personal belongings and personal injury!!

I rented a car on 9/24/15 to go to my Mother's funeral. The agent demanded I take insurance even when I told her my USAA coverage would handle any claims. I refused and she rudely told me then I would be responsible. As luck would have it, while driving on the interstate a tractor trailer threw a rock and fractured the windshield of the rental car. I contacted Avis/Budget on 9/28/15 (after the funeral) to explain the windshield damage on the passenger side of the car. I had contacted USAA and advised them as well. USAA contacted Avis on 10/15/15 for details of the repairs and cost, USAA contacted them again 11/10/15 and received no info re: the damage.

I rented a car with Avis on 7/14/2015 for 2 days at a rate of $82. At the time of renting the car I stated to the sales person that I may need to extent the dates. He explained to me that I just needed to call the 1-800 and they can take care of it for me. The reason for renting the car was due to the fact that my personal car was in need of repairs. I had not determined if I would fix the car or purchase another car.

Rented a car on 1/10/2015, got a surprise credit card charge on 12/14/2015 for $198 for "roadside assistance fee" and "vehicle repair cost." The first agent said it was for a tire repair and that she would request documentation. A week later agent says charge was made by a 3rd party (not Avis) and that she can't help. Two weeks after that, a third agent says it was a windshield repair. She can't connect me to the mysterious 3rd party, but says they will contact me in 24-48 hours. Didn't happen.

Rented a car from Avis a week ago, been charged $50 more than my confirmation said. After returning a car an hour later than supposed to, was charged for the whole 2nd day of rental. Car was full of gas, but I still was charged for a full tank. CRAZY!!! Called the company, manager agreed to refund $65 (gas and original reservation cost). Couple of days later, checking my account - not only they didn't refund me $65 but charged another $14 for God knows what. Worst experience of my life. Will NEVER recommend anyone using this company unless you wanna call your bank and dispute charges. Horrible, horrible, horrible.

We are a group of four from Hong Kong and looked forward very much to an enjoyable holiday in Tasmania during Christmas. We have booked a car via AVIS website well in advance and have confirmed with the Customer Service of AVIS via email that international driving licenses are not required but Hong Kong driving licenses will be good enough prior to departing our home country. In addition to this, we have two groups of friends who traveled by cars themselves in Tasmania with Hong Kong driving licenses. They made use of other car rental companies.

On July 3 2015 I rented a car. It was reserved for a total cost of 49.42. When returning the car I returned it and the total cost was 199.82. I called the rental company location when I seen the amount on my credit card but unable to reach a manager until the next day and with a low credit limit of 300 I disputed it through my credit card. When contacting the manager finally she stated it was noted I did not put gas and fill it up and returned it after the hour they required. I faxed my gas receipt and proof of drop off time and the best she could do was a 100 credit. I explained she not only placed me well over my limit but had not honored my coupons presented and reserved for. The Manager Kim was more than unkind and unwilling to assist me in finding the amounts and actual reasons for the charges.

I did my car reservation with AVIS on 11/16/2015 for 12/25/2015 for San Juan, Puerto Rico (InterContinental Hotel). Since this is the Christmas week and San Juan is fully packed with tourists so AVIS sold out all reserved cars to other customer on higher rates who just walked in and never had any reservations. When I went to the car pick-up location the salesperson told me that they are sold out and she can't give me the car even her system was showing that I have reservation. And they never sent any kind of notification to us that they don't have cars and our reservation is cancelled.

I rented a car from Avis on 30 Jan 2015 from the Savannah airport and drove to my house that is 10 miles away and then I turned the car in on 1 Feb 2015 back at the Savannah Airport. The only issue I had was about 7:45am on the 1 Feb 2015. I entered my rental car to and observed that there was forced entry. The damage was done to the outside seal of the driver's side window. My GPS unit was in plain sight. The GPS was not taken because whomever was not able to get in the vehicle. This was reported to the gentlemen at Avis at the drop off area and I was told to also write up the report. Now, almost a year later I see a charge for $118.45 for Emergency Roadside Cost/Towing: $25.00 and Vehicle Repair Cost: $93.45. What is vehicle repair cost when I was carrying Loss Damage Waiver (LDW). Absolutely uncalled for. This rental was almost a year ago and why am I seeing this claim now.

Back in May 2015 we rented a small car from AVIS. Before we went down the road twenty miles a truck threw a stone up and it hit our windshield in the lower driver’s side corner making a small chip in windshield. We took it back a few days later and talked with Paulette. She said there would not be a problem because it being such a small chip. Just yesterday 12-20-15 I received a bill for $131.00 bucks (7 months later). $25 was for towing?? I called their number on the bill and talked with Sandy who was not a very person and said the 25 bucks was administrative fee and that's just how they put the fee on paper. When asked to talked to a supervisor she said none was available and I had nothing to dispute. Too bad they have to say one thing and do another. Last time for AVIS and I would never recommend them to anyone. Especially actually lying on their bill as well as in person.

In May 2015, I rented a car while I was in Michigan. I prepaid online to get something like a Chrysler 200 or similar. They have me a piece of crap Chevy Impala. During the first two days, the check engine light came on and the brakes were failing. I called AVIS and told them something was wrong with the car and I need it replaced. They told me they didn't have anything at the Flint location, that they would send a car from Detroit. I told them I would be in Ann Arbor the next day which is closer, so they brought me a Chrysler 200 on a flatbed tow truck. I filled out all the paperwork and damage forms. AVIS said I would not be charged for the tow truck since the Impala's condition was not my fault. Everything else went fine for that trip.

I rented a one way car from Dallas Fort Worth Int'l Airport and returned it in less than 24 hrs in Austin. My reservation was for compact. They upgraded my car without telling me and charged me for it. When I went to two different locations they all said "well, they are salesmen, that's what they do and since this happened in Dallas there's nothing we can do." Nobody was willing to accept the mistake, no one was willing to help. Then the second car I got was a compact, but it had no a/c! They changed it, but it was an extra hassle on me. I came here to work and did not have much time available. So DFW airport location cheated me on money, Kyle TX location was rude and Austin airport was uncooperative. Never rent with them!

I made a reservation online for a car for $36 and when I went to pick up the car, the representative said they would not honor the amount as it was too low. She then gave me a number to call, and they said that it was on the black out rate, but I was able to book on the dates, it was $15 more, so I asked to get the car with the higher amount, and she said that they did not have it! At Avis counter the representative said that I would have to cancel my reservation, but that she would not do that, so she had me call the number again.

I rent a lot and have used Avis at O'Hare Airport on multiple occasions as a preferred plus customer. Rented a car recently at the same location. The car reeked of marijuana smell and had ash all over the back seats as well as nasty stains on the front and passenger seats. When I informed the agent about the vehicle conditions, she got extremely short with me and told me she cannot exchange as I will lose my rate. I told her I don't mind as long as I get a clean car. She then told me she will not give me any other vehicles as this is all she has available. Mind you, this is the airport location with a full lot. I needed a car and was very tired so I took it.

After retirement we took the chance for a trip through Americas West lasting 7 weeks from Bozeman to San Diego. This sounds easy but it is not. AVIS (like most car rental companies) do not accept rentals lasting longer than 30 days. However, intermediaries do. Thus we looked at an offer by Lufthansa which allowed a booking for 7 weeks with AVIS cars. In the booking process a page appeared which showed a message: Included Coverage, Supplementary Liability Insurance, Loss Damage Waiver. However, none of us probably saves every web page appearing during a booking process. The final statement of Lufthansa did not show the above mentioned element of the contract.

I rented a car from Avis on Dec 27 2014 from the Atlanta airport and drove to my house that is 40 miles away and then I turned the car in the next day at my local drop off. No problems and no issues. Now, almost a year later I see a charge for $183 for "chipped windshield". Absolute bogus charge and a shady company doing shady business trying to get a few extra dollars out of the customers pockets. First they tell me it was for a tire and roadside assistance, which I did not have, then the story switched to a chipped windshield. This rental was almost a year ago and they're making this claim up now. Avoid Avis at all cost.

Had a driver rent a car from them in Texas for a 1 way rental. And paid double the price as what I was quoted! Will never use again and beware. Every other rental co. out there is willing to work with their customer, Avis is not!

I rent a car from the Avis Pisa Airport (Italy) for one day, 22 October, 2015. Having made payment pre-authorisation from our banking card, Avis afterwards debited it fraudulently for the "late return" and "petrol" despite the car was returned in time and we charged it well with petrol. Their Customer Service did not respond to our e-mail complaint.

On Labor Day weekend I rented a car from Avis. I had insurance coverage as an add-on. On that Saturday, leaving my parents home in the middle of Timbuktu I noticed air pressure gauge, 0 pressure. Little did I know there is no spare. Just fix a flat and a make shift air compressor, not the fix for a split tire wall. Six hours later and eight phone calls they bring a replacement. Remember no spare and fix a flat does not work on a split tire wall. Three months later, an erroneous charge for $206. Stating emergency roadside service charge and I'm responsible for a damaged tire although I did not hit anything nor did I knife the tire. Filed a complaint and dispute. Now they are willing to refund $62 although I still did not create the damage citing it was determined it was an impact damage.

I rented a car with Avis from 14-16 November 2015. They were anxious for your business but not eager with providing entire information. I selected the 13.00 fuel charge. I didn't really understand but when I came to return the rental they charged me 51.00 dollars for fuel Instead of granting a courtesy and allow me to get gas at a nearby gas station. When I called customer service there was a man with an English accent who did not provide his name and was extremely rude.

Picked up first car from Orlando International Airport and within 24 hours the car had a flat tire. Waited until 330am for their roadside assistance to change the tire. Drove the car the next day to a local Avis and exchanged it. Within 3 days the check engine light came on. Had to go to 2 different locations to exchange this car. Given a 3rd vehicle and the oil change light came on. Was then sent a bill for $100 US 6 weeks later to pay for roadside assistance that I only required because the company gave me a defective vehicle. Called Consumer Affairs to report the incident expecting some sort of reimbursement for wasted time and jeopardizing my personal safety and was offered nothing.

I rented a car from Avis at Chicago Midway at 2:49pm on 11/13/15. I returned the car to the same location at 12:59 pm on 11/16/15 with 300 miles driven. Avis has determined that I incurred a toll in San Francisco at 1:37 am on 11/16/15. Customer service has reviewed the dispute. It has determined that the charge was correct. I drove from San Francisco to Chicago in 11 hours 7 minutes. (That is 168 miles per hour with out a single stop.) Whereas many people would find the conclusion to be incorrect, Avis stands by its conclusion.

We recently rented a car with Avis through the Southwest Airlines referral system. The pricing was very reasonable. When we arrived at BWI, we clearly and emphatically told the representative that we did not need the additional insurance. We signed the paperwork on a terminal that was not legible and assumed that she did not charge us for the insurance we had refused. When we returned from the trip, I checked the credit card to discover we were charged an additional $48 for insurance. When I called Avis customer service, they said that they could not do anything about the additional charge since we signed the contract. I will NEVER rent from them again.

Rented a car through Costco for San Diego location. When I returned car I had several charges that were not on original agreement. The agent tried to upsell me on car, insurance, etc. And without my knowledge when I signed to decline, I initialed agreement for roadside coverage. This was not asked or disclosed. As a member of AAA I would NOT have bought this coverage. Also a service fee for customer facility charge was added... Again not on my original agreement thru Costco. Avis would make no changes to my bill. I am out an additional $120. Won't be using AVIS again!

I have rented a car from Avis Frankfurt office in Sep.15. I have left the car with half full fuel. Avis charged me 3.93 eur per litre. However it was around 1.5 eur at that time. When I have objected for this extra and unfair charge, they told me that it was written in the documents that I have signed. The documents were in German language and I do not know any German. I have signed at the airport where I should catch my flight. Apart from that, it is unacceptable to charge 3.93 eur per litre, which is more than twice as the average price for a litre. They simply tell me that "you are a fool and if you sign our document we have the right to charge that." This should not be a way of business. Avis? Never again. Never...

No friendly smiles when you enter this store on 15135 NW Freeway. I felt like cancelling my order. No upgrades when available. She wanted to charge for every little thing. Avis is a Dinosaur in paying the rental, can use two credit cards. WOW. Who operates like that? We wanted to split the cost thru our Credit cards. One had to be Cash and the other a credit card. WHAT? My mind told me to stick with Enterprise. Before I went to Avis, she told me I had a discount for the Company I worked for, but nowhere on the form is showing a discount was entered. The same cost without a discount. Never again Avis/Budget rental. NO THANK YOU!

The service in Nashville was great. However my understanding was you receive the car for 24 hours from pick up. When returning the car we switched time zones, so I ended up being 1 hour "late" and charged for a full day. Charleston, nor corporate was understanding of the misunderstanding. And I was charged a full extra day. Avis definitely made some easy profits off of my hard earned money. I will never rent from Avis again. And I will post, tell and do everything possible to make sure that no one that I know rent from this company.

NEVER USE AVIS! SCAM! We rented a car through the norwegian web page a few month before traveling to San Francisco. When we showed up at the office, they did not have any car even near the size we had booked. They promised us $110 reimbursed because of this. In San Diego we received two parking tickets for one parking incidence where they charged us $75 per ticket, even we had already paid for these tickets! Now I am struggling to get the money back, but customer service is hopeless! They have just charged $360 dollars for this!

This is the second time I rented a car from Avis company. I am confirming and determining that the Avis car rental company purposely trained their employees to be cruel and crude to the customers. Last month I rented a car at the San Diego airport. After politely declined additional insurance, the agent got upset, tossed the paper to me and went to his desk and sat down. He did not inform me what direction to get the rental car that I was assigned to. It was almost 2 AM. When I asked for further assistance, he also gave me a wrong lot number. After searching for the car for a while, I finally searched the information on the contract with a faded small print.

I would advise people to think twice about using this location. After a great West Coast holiday we returned home to find $74 had been added to my account. After contacting Avis they produced a summary of my contract which included personal protection insurance even though it was not asked for or was required. I told the agent at the time of collection, I did not want any additional cover of any kind. They refuse to return my cash and I will forever refuse to rent a car from Avis worldwide.

I have recently rented the car with AVIS and I was stuck in the traffic and got delayed for 1 hour. The lady at the store asked the reason for late and I did told her about the delay due to traffic. She hasn't informed me about the late payment charges and she said I am good to go. Later, when I checked my credit card statement, to my surprise I see $35 extra and when I checked with customer care they said it is due to 1 hour delay. My humble question to them is why I haven't been informed about the late fee when I am returning the car. Had I know about this I would have given the car, following day as it doesn't make any difference to me.

My parents had booked and already paid for a (highest class) car via the internet. When they arrived jet-lagged at the station in Orlando, FL the person there asked them if they wanted to upgrade their car for about 200 USD to a BMW but did not mention 200 USD/DAY. He also "forgot" to inform them about the total costs for the 25 days trip. As my parents don't speak english very well they unfortunately accepted this "deal" and signed the papers. When they returned the car they had to pay an additional 6500. It is all legal, they signed it, I know. But you can be sure that we will spread the word how AVIS personnel works and how easy one can fall into this trap, especially when one is tired, jet-lagged and doesn't know the language so well. We will avoid AVIS in future at any cost.

Rented a car from Avis this weekend. First off, I waited over an hour to get a car. Before I continue, I am in the military and I usually do not find out my schedule till the day before work. I picked up the car and I asked if there was a possibility to drop the vehicle off later since I won't get off work till 1230. They said, “You need to have the car back by 1200 otherwise we will charge you for an extra day." I then called the (800) number for Avis and the man on the other end basically said, “I'm sorry that you are in the military and you don't know your schedule in advance but that is not our problem,” then continued to say if I don't have the car back by noon I will be charged for an extra day. I said: “You are going to charge me for a full day for less than an hour?” He said they will then charge me hourly $28 an hour. I then asked if I come to drop off the car can I get a ride back to my base. They said no, we don't offer that service.

I booked online and paid in full. On arrival at Avis Lafayette In. I was told they just did a credit check on me and I didnt qualify and hence no car. I asked for the credit card charge to be cancelled but they said it was not their problem. I would have to wait until the head office issued a refund. I had no more money to rent elsewhere so I was left without a vehicle. The manager was both rude and uncaring. Choosing to argue rather that help. Be warned, the manager said this happens everyday.

I didn't figure out first but when I've got my bank statement I saw they've charged me extra $117.15! Mr. Very Smart Guy scammed me! He told me "$1.00 extra". Of course, I thought daily total would be $20.00 because I've paid on $19.00 on Priceline.com. Yes he's charged me $20.00 as he said, but daily extra! I didn't figure out while signing contract, I didn't figure out when I got my receipt. I've called the customer care; they said I have to go to rental location. For what? To wrangle with them? Of course Mr. Smart Guy thinks they made profit, but I will never use their service anymore.

I rented a car for 1 day from Avis at TAMBO Airport in Johannesburg on October 31st. I made reservation through American Airlines website and the total cost was $63 because I would return the car past 24 hours on the next day, which is fine. The car pick up process was fine. I filled up the tank on my way back to the airport and when I returned the car, the person who took the keys said everything was fine so I went on my way.

I reserved a car on Priceline and paid in full. One month later, I was reviewing my bank statement and saw that I was charged an additional $65.51 through Avis. I called the company, and they stated that it was insurance even though I declined all additional coverage. Their customer service was rude and demeaning and would not listen to my complaint. They refused to refund it even though I had my rental agreement showing that I decline coverage. Will never rent from Avis again.

Avis would not add my wizard info to my reservation once the rental was completed. Won't be renting from Avis if given a choice.

The manager found a cigarette butt in the floor of the car and is charging me a $250.00 cleaning fee for a smoke odor. It probably got there from sticking to the bottom of my shoe. That is the only way I know it could happen. The Manager Kevin ** was extremely rude and snappy on the phone saying I was going to pay for the cleaning!!! Why should I pay for a cigarette butt that did not come from me??? This is a fraudulent charge. If this is how Avis does business then they need to be shut down.

Michael and I feel that we need to defend ourselves and let people know of your poor customer service. We rented a 2015 15-passenger van from AVIS in Springfield, MO on July 31st. We walked around the van for the damage inspection and did NOT see any issues. As you know, the van sits tall and we did not see a chip in the windshield from standing on the ground. We turned in the damage form and got in the van to start our vacation. We then noticed a chip in the windshield.

Avis rental...worst experience ever. Since the pickup time of this rental and after seeking help through it the experience was the worst I have gone through as an Avis First Preferred user. I'm really disappointed with it. Not sure that the space provided here will be sufficient to detail what happened but I will try. Trying to summarize...the car was delivered dirty, cigarette smell inside and worst of all grease spots all over the dash and center console. Also the car was given with less than a quarter tank...almost no fuel in it. It was really bad. Since it was not at Miami Airport that was the only option they had and told me if I wanted a better option I needed to go to FLL or MIA airport...really? For an Avis frequent user like me this is beyond awful.

Avis rent a car, Douglasville Georgia. The people who rented their car hit my car and ran. We got a picture of the car and tag. This happen in Sept. 2015. My car is total. Still no information on Avis.

We got a flat tire during our trip to from San Francisco to Palmdale CA because the Avis dealers were closed on Saturday afternoon they suggested that we drive to Bakersfield (100 miles away) on the donut spare which was under inflated and unsafe according to their own tow truck provider... the only option was to purchase a NEW tire at pep boys to get back home to San Francisco... we did, and returned the car to Santa Rosa and they refused to reimburse us for the new tire on their car. Outrageous... bad business. They will be sorry they made this unfortunate decision. I have a great influence and know many people... being in the entertainment business.

I prepaid on 10/31/2015 to pick up a rental on 11/7/2015 for 5 days at the rate of 339.09. I arrived in an Uber 11/7/2015 and was told at THAT moment there would be an additional hold charge of $100. I informed the clerk I did not have that on my credit card and asked if she could modify it by taking 2 days off so I could afford the hold charge. She said she couldn't do anything because it was prepaid. So I again called an Uber and went home. I then called the 800 number. They said they modified it so I could get the car now. Requested another Uber to return to Avis just to get there and receive the news that nothing was changed.

We rented a car for 6 days at the Frankfurt Airport and returned it in the same condition we received it. There was no damage when we turned in the car. We had no accidents during our rental. When we returned the car, Budget/Avis people checked it over and said there was no charge. Two weeks later we received a notice in the mail that we were being charged 220 euros for damage. This was plainly a case of ripping off the consumer after he has left the country. Avoid Avis/Budget car rental company at the Frankfurt Airport.

In August, I rented from Avis at the Iowa City airport using a prepaid online reservation. Usually I rent from Enterprise but they had no cars. The rep tried to sell in the extra insurance, I declined, and went on my way. What I didn't realize once I got home is that he didn't give me a copy of my contract and added the extra coverage. The customer service reps are rude and very pugnacious and I am in the process of disputing this with my credit card company. DO NOT give your business to this company.

As a (now past) preferred Avis customer I booked a car on Aeroplan points and was treated as a preferred customer, by not having to sign before picking up the car etc. Shockingly they charged me insurance coverage without asking me - as I have 100% coverage on my Visa card I would not have purchased this option. Now I have a bill for almost $500 for a FREE car rental on Aeroplan points. WOW!!! I went to every level of customer service available through Avis and they won't budge. NO ACCIDENT, NO DAMAGE TO THE CAR, NO COST TO AVIS - they have their own insurance and now none of my weekly business ever again.

My wife and I booked flights with British Airways back in March to visit family in Killeen. We hired a car through AVIS, who is BA preferred partner. I paid for flights and car with my debit card MasterCard, which I have done the last few times we were in Florida and not a problem. I contacted BA and AVIS at Dallas-Fort Worth Airport to see if OK, as it said on my flight voucher back in March that you needed a credit card, but was assured that a debit card was fine as I am 56 years old, and don't believe in credit cards. We arrived at Dallas-Fort Worth Airport on the 22/10 last week, an hour and a half late as plane delayed due to thunderstorms. When we got to Avis desk we were told that we must have a credit card. I explained we had phoned twice earlier in year. I had terms and conditions, with me. The chap said we have had this problem before, with Europeans. He said the debit card policy is for us citizens only.

We purchased a vacation package to San Diego from Priceline. The package included Air, Lodging, and Rental Car. When I went to pick up the car, I was presented with the contract and declined the auto insurance as my USAA insurance covers rental cars. When verbally asked about the coverage I declined. So, the clerk had me initial three or four areas saying that I declined and I was provided with the keys. I failed to pay attention to what I was initialling. I travel a great deal and never agree to the insurance.

Every time I have rented I have rented from Avis. That unfortunately will stop. I warn you to PLEASE look into another company, and if you do chose to go with Avis make sure you are on top of your Debit or Credit card statements. A month after I returned the car I get a surprise $114 taken off of my card for tolls in Maryland. The funny thing is I NEVER even went to Maryland!! I had the runaround, called Avis, oh they can't help. I called E-pass. They blamed it on the state of Maryland which must have read the license plate wrong... YET THE STATE OF MARYLAND DOESN'T EVEN HAVE THAT LICENSE PLATE NUMBER IN THEIR SYSTEM!!! I will say E-Pass did research the mileage and said it was virtually IMPOSSIBLE for me to have traveled to Maryland so I got a refund submitted. Yet I am out of my money for so far 2 days and counting. Now what do I get from Avis?? A we apologize humans do make mistakes.

I rented a car originally for a weekend to drive to training with a new job. When I found it would be a month, I asked for an extension and monthly rate. Unknowingly, my rate became $30+ more and almost charged me close to $100 daily with insurance. After training 30 days, I traveled onto state where I began job and one morning, on my way to work, I'm pulled over by the police for driving a stolen vehicle!! You've got to be kidding? I showed the officer where Avis Rent A Car had deducted $4100 out of my bank account the week before. The Avis local office was contacted and they towed the vehicle to a Grand Prairie TX impound and gave the address and case # to the representative they were speaking to. I had co-worker to pick me up and was advised by the officer to keep every document and record all contact.

I told them point blank I had my own insurance and was denying theirs. Was told ok but to initial here and here and that I would be responsible for any damage. Well, they got me. I was bamboozled and charged 68.00 once every I dropped off the car. I am sure she was trained to do this. Shame on me for not checking but would have never guessed they were this deceptive!

I reserved a car at 2600 Somersville Rd in Antioch, CA 94509 and called at 3:09 pm because I only had my passport and the papers DMV gave me when I reapplied for another license (I lost my wallet). The representative at the Antioch location told me that it was ok and that it would not be a problem. I had a family member drive me way across town near the next city (Pittsburg) to drop me off and got there around 3:54 pm. I went in and to my surprise was told that No, I could not rent a vehicle without a Driver’s License. The representative said I must have called the 800 number so I called the number again and his phone rang. He said he had been the only person there. He called his manager and was told that he could not let me rent a car so I had to have my family member drive me all the way back home when they lived in Pittsburg. It was a true inconvenience and I am really upset at how unprofessional the staff were there.

As an all time Avis customer, I had to rent a car from Avis in an emergency at the airport in Frankfurt Germany, this time without having a reservation. Boy, I tell you, THEY seen me coming! For a very small car, Opel Adam stick shift, (I was told nothing else and bigger was available, but finding dozens bigger models on their lot) my charges were for this little box, for 10 day rental $640.00. I complained about customer relation and services at the Avis US office. What a rip-off, THEY never will see me again.

I rented a car at the Frankfurt AM Germany train station, and it was parked in a public garage and I had to go find it. They had no idea what parking spot it was in! I returned it 2 days later, and the attendant looked at my paperwork noting that I had purchased supplemental full damage coverage. He then walked around the car for 20 seconds, and stated that there was a scratch under the front bumper. I asked him to point it out, but he said it was under the bumper so it was hard to see (He must have had x-ray vision). I couldn't see any scratch, and wasn't about to crawl on the ground to look for it. I denied creating a scratch which apparently was so far under the car that it was not visible without crawling on the ground.

I have been exclusively an Avis Preferred customer for longer than I can remember and I have had both positive and occasionally less-than-positive experiences, but my last interaction at the Avis Minneapolis Airport was exceptional. On arrival, when I went to pick up my vehicle, I accidentally reserved the pick-up at terminal 1, but did not realize I was arriving at terminal 2 and when I walked up to the Avis counter at terminal 1 my error was seamlessly handled without a hiccup.

I wish I would have taken the time to read these reviews before I rented a van from Avis. I booked my rental through Last Minute Travel Club for $400 for 7 days (was charged for 8), so when I get to the airport to pick the rental up I was charged with a bunch of additional insurance I specifically said no to, and then an additional charge was placed on my card. So by the time I walked out of the airport I had nearly $850 worth of charges on my card.

I was overcharged 128.85 for an extra hour of rental time despite the fact that I returned the prepaid car 20 hours early. The local office was unable to rectify the problem and sent me on a wild goose chase for hours in an attempt to get my refund.

Avis is still at it (see lawsuit against them about fifteen years ago). I rented a car at the LA airport. When I returned it there was a damaged right side window. The receiving agent and I then went over the car carefully. No additional damage. So I signed a form showing what we found. Then I get a bill for $86 for the window. A couple of days later another bill arrives for $900 for damage to driver's side door. So I call customer service and I'm told there is a date stamped photo showing driver's door which I vehemently deny. The customer service agent says she'll look into it.

On Sep 13, 2015 a vehicle was rented in Olathe KS using my Avis Preferred Customer account #. Approximately $218.00 was withdrawn from my checking account because a debit card for my checking account is attached to my Avis account. The reason for the charge is due to a rental agent error. Two numbers on the rental customer preferred customer card were transposed which resulted in my preferred customer information being used to completed the rental. Avis refunded my the monies withdrawn from my checking account in less than the 14 days I was told it would take to make the refund. However, the initial transaction resulted a $30 overdraft fee which I ask to be refunded. Last week I was assured the NSF charge would be refunded within 2-3 days. As of today the overdraft fee has not been refunded.

Arrived at the Avis counter at Malpensa airport in Milan, Italy with a PAID 23 day rental confirmation. We were advised that the car class we had paid for wasn't available and we would either have to wait a minimum of 2 hours for a car or pay an additional 375 euros (about $425.00) for an upgraded vehicle. It's policy in the U.S. that if the class of vehicle rented isn't available, that the next class of vehicle is substituted, but apparently not at Avis in Italy. Argued with the agent to no avail and in the end was basically held hostage and forced to spend the extra money in order to keep an appointment. Called Avis customer service and was told that since we signed the rental agreement, no refund would be offered. Beware of this unscrupulous practice if travelling in Italy and have a backup plan in place. Will never rent from Avis again.

When I arrived at the airport, the Avis agent told me the car I had reserved was not available. Then gate agent told me total was $248 for 4 day rental, so when I go to sign, Avis adds in a bunch of extra insurance that I specifically said I do not want to the bill. 4 day rental cost me $428.00. Do not use this dishonest company.

We rented a car from Avis for 5 days and picked it up at the Norfolk airport. They explained the toll box attached to it but we made sure we stayed on main interstates and regular highways/streets. We seen no signs or scanners or toll booths indicating any toll area whatsoever but 3 weeks later was charged over $19. My wife inquired and was told that we obviously went through a toll area (just 1 mind you) on the afternoon or evening before we returned the car. When she asked why $19, she was told they charged us a "toll fee" for every day of the rental period, even though we only "used" it on the last day (and wasn't even aware of it then).

Reserved Ford Escape for a mid-size SUV Friday through Wednesday, October 9-14, in Boston Logan for a Fall Foliage trip. Our flight was delayed for ten hours. I called Avis in advance to inform about the flight delay. Was assured there would be no problem. Arrived to Avis about midnight. Tired. Stood in the line for about 45 minutes. The agent was rude. Refused to look at my reservation on my iPad for an unknown reason. Could not pull the reservation. Finally agreed to look at the reservation number on my iPad screen. Still could not process the reservation. Sent me to a different agent who knew how to do it. Was given the paperwork and sent to spot F22.

I scheduled a car rental with Avis at 14516 East Whittier Blvd. Whittier, CA. When I went to pick up the car, the guy that was there to rent the car to me named ** looked like he had just gotten out of bed, he was dirty and smelled and was EXTREMELY unprofessional. I was so upset I didn't even rent the car! I will never rent from this location!!! BEWARE... VERY BAD EXPERIENCE!

On 18/9/2015 I have made a reservation of a car, Toyota Vitz, through Economy Booking Com Voucher no. ** under Avis res. no. **, to be pick up on 20, Sept. 2015, 17:00 in Cyprus Larnaca Airport till 24, Sept. 2015. Upon arriving in Larnaca I was looking for Avis counter but after long time looking around I met a young lady, she know to announce that the car that I ordered is not available and if I wish to change to another car I have to add Euro 30 a day which mean Euro 120 for the 4 days. I found this offer exaggerate and left the lady that was not able to solve the problem. In my earlier experience with Avis when the ordered car was not available I got an upgrading car without any extra cost. It was a great disappointment for us as we thought that taking a car from International known company will flow smoothly. I think that compensation for this disappointing affair will be in place.

I came to this company to rent a car and I was very pleased & happy for years. I will continue to do services with this company. I am satisfied with customer service in every area as well as the car in excellent condition. Mr. Moose Ali has always been very pleasant. Thank you for your time and services. I look forward to renting again from him.

Upon leaving the Avis parking lot I heard a loud vibrating noise coming from the tires. I called Avis roadside assistance and they advised me to take it to the nearest Avis garage. The mechanic found the plastic underside was not secured and gave me duct tape to hold it off the ground. Despite the unsafe repair, the Avis employee told me to take it back to Windsor where I rented it from. Several months later Avis is now insisting that I pay for the damages to the vehicle as I did not inspect the bottom of the vehicle for damage.

Had a truck for two days filled back up with gas and just because I returned it to a different location, I got charged $835.00. That is ridiculous. I'll never do business with them again or let anyone I know go to them. I travel 8 months out of a year. All I can say Avis/Budget is poor business, they must need the money more than I do...

Rented an AVIS car in Memphis and dropped off in Chattanooga. I was quoted $70/day but they increased the rate without warning on me because I changed my drop off, over the phone, to Chattanooga. Customer Service won't do anything even though my quote was lower than charged. Heck of a way to treat a "preferred" customer. I've been renting from Avis for more than 20 years. Ends today. Blocking all my employees from using Avis. Much better customer service at National.

I made a reservation for a one way car rental for travel back to where I live. When I went to the Avis/Budget counter to get my car and complete the rental agreement using my Visa debit card, I was told that a $200 deposit was required and a credit check would be run. Unfortunately, I have bad credit and my car rental was denied. I have more than enough money in my checking account to cover the rental cost and the deposit. I was very angry especially because I am traveling with my small dog and cannot travel by bus or train with her. Unless I can make arrangements for a friend to meet me halfway, I will have to fly from Orlando, FL to Ft Lauderdale and pay an additional $100 for my dog to get home, rent a 12' moving truck for $99 plus gas, or ship my dog back to Ft Lauderdale for a minimum of $80 and take a bus, train, or a plane.

Reserved a car with Avis by phone on my way to the airport for an emergency visit to a sick friend in Florida. Arrived at the airport to pick up my car at the designated time, but the Avis computers were being refreshed nationwide. The airport site couldn't access my reservation and told me that they did not have a car for me other than a huge minivan which I was not comfortable driving. When I asked about all the cars that were parked in the Avis lot, they told me that they were reserved for people with contracts. Isn't reserving a car through Avis a contract and is it my fault that they were refreshing their computers? I called Avis to complain the next day but never got a call back from a manager. Called again twice and still haven't been called back. My reservation was found by the customer service rep I spoke with. They spelled my name wrong and had an incorrect email address. My husband and I will NEVER rent a car from Avis again.

Waited over an hour in line to rent a car on a Sunday night at 7:30 pm in Orlando Florida. I was in line 30 minutes and four counter clerks processed 6 customers. The average time to process each customer was over 20 minutes each! I will never never never never rent from Avis again. Never again!

Avis is plain useless. Even with purchase of full liability insurance, they don't rent you a car with a hold on your debit card. Even when that's covered with 11 grand. They'll never ever get my recommendation. This behavior will be remembered forever and will influence my decision on using Avis in black-white mode.

September 21 2015. Booked a car online from my hotel and went to collect it from Avis Office at Marseilles office. Complaint 1) I had to stand in line for an hour and 10 minutes. I planned to drop it at Nice Ville train station three days later. The car was in good condition except Complaint 2) it smelt dirty - like an unwashed old person. Complaint 3) the Avis office at Nice Station is not visible from the road in the street address given. Complaint 4) I had to make 3 phone calls from my UK mobile phone before I could reach a human being to ask where I should take the car. I was told to go to level 6 in the Ibis Hotel Car park.

I helped my aunt reserved a 12 passenger van online, when she went to pick it up they said it was canceled, but they charged her credit card. The person at the counter told her that location doesn't deal with online orders at that store anyways. When I called customer service billing department, I spoke to Kimberly and she answered my questions but she was short with me and I was very pleasant with her... I'm the one that should have the attitude, I don't have a vehicle to go out of State with tonight. If you didn't have a vehicle then we should have at least gotten a phone call.

We hired a rental car through British Airways and pre-paid. We arrived in Phoenix, exhausted after a long flight. At the Avis desk we were told that no car was available of the size and type we had booked but we could upgrade for $500! We said that we couldn't afford this. The agent said that he could reduce this to $262 (after a call to his superior). He told us that we would have to do this as there was no car available at the price we paid. We gave in and paid the extra. We have since contacted Avis to complain but have been told that there is nothing they can do as we signed the paperwork for the upgrade. Of course we did! We were told that it was either sign or no car.

I rented a car from Avis in Pisa for €215 for a holiday break. The voluntary excess was so high (€3,500) that I upgraded to fully comprehensive, and the final bill came to €482. Apart from the misleading headline cost and the misleading e-mail that came with it, I was also charged VAT twice on the original amount. The car I was given was an Audi A3 (1.6L) which was inferior to the Mercedes C Class which I had reserved, and the engine required an oil top up, for Avis was reluctant to reimburse me for without queuing at their understaffed desk (and probably missing my plane). Very unhappy, and I shall never use Avis again (nor shall any of my firm's employees from now on).

We rented a car in June to drive from Illinois to Wisconsin. We read the contract, each and every word, so we decided not to use the I-pass. We paid cash at every toll booth. Four months later I get a charge on my credit card. I call the Avis listed on the bill and the guy tells me he has had 100s of calls from people who paid cash, charged. Avis knows about it and is not doing anything about it. The only way Avis will admit that they are charging these boxes, is if enough people dispute.

Returning my Avis Rental car to SFO on 22 Sep 2015 I was slapped with a $203 surcharge. I had brought the car back three hours late, good for $60 extra. The gas tank - that could have taken on maybe $30 worth - was only a quarter full, that's another $120 extra. They charge a whopping $9 (nine) per gallon, nearly 300% of the pump price. Apparently it's my fault there are no gas stations nearby that I could have used and also, I was guilty of hurrying to return the car. A complaint at SFO, merely got the laconic reply that "these rates are posted". Ah, that makes it all right then. I call it THEFT. Good people at Avis USA, please sue me. Holding my credit card gave you the opportunity rather than the right to steal from me, for the last time I might add. You got that right. Masochists should rent from Avis - satisfaction guaranteed! All others should rent a car from someone else.

So long story short - my husband and I rented a car and drove it from the airport in Atlantic city to my sister's home an hour away. The next day we loaded up the car with my two young nieces and hit the beach. When we returned to the car we noticed every tire had a baseball looking lesion on it. Knowing this was unsafe to drive we called their emergency line and they informed us they couldn't get the car where we were - we would have to drive the unsafe car to the nearest 'drop off point.' We didn't agree but were basically stranded with two babies and agreed to do it but just to go very slow - they assured us we'd be fine.

In July, a friend and I flew to Minneapolis and rented a car to get us to a lake on the South Dakota/Minnesota boarder. I decided to book Avis because my company of over 12,000 employees has a corporate discount with them. When we landed at MSP we were able to get our car quickly and we even decided to upgrade to a Dodge Magnum. We had a great trip out to the lake, but on the way back we ran into issues.

Returned the car at Keflavik airport and the agent we dealt with was rude and unhelpful. Would never use this company again based solely on the attitude of the agent.

Arrived at airport location at 5:50 am for a 6 am pick-up. No employees had arrived... another customer had been there since 5 am. Customer service was no help. Waited until 7:15 and still no one came... was late for leaving on my trip. Most of the other rentals were booked up... so now we are stuck. THE RESERVATION WAS MADE BY MY DAUGHTER CONNISHA **. What can you all do to accommodate us.

When I went to Florence airport to pick up my rental I presented my major credit card to secure the rental. The total transaction was $98.00. Little did I know that they would place a $350.00 hold on my credit card (I know of holds or deposits for debit cards and I rented cars frequently). We drove to our hotel and I presented my credit card to check in and it was declined. I knew there was enough to cover this charge on the card so I called the credit card company and they informed me Avis placed a $350 hold on the card. I called Avis immediately to inquire why I wasn't informed at the desk that they were placing a sum of money on hold. I should have been told as I would have disputed that amount of money to be held on a $98.00 rental and when I used a major credit card. They informed me that they were unable to assist with this issue and to call customer service in the morning.

This company is ruthless and they find any excuse they can to overcharge you. If you are late, even if it is just a few minutes, for whatever the reason, it doesn't really matter. They will CHARGE FOR A WHOLE DAY OF RENTAL. This is so wrong and unfair. They have your credit card number and your signature, so they can do it. I have tried to reason with these people and they are NOT INTERESTED on listening to what you have to say. They do not operate on "the customer is always right". I will definitely never rent a vehicle from them again, and I hope you do the same. Their customer service is in need of much, much improvement.

I booked a rental car through Priceline.com and paid the full amount at the time of booking. When I picked up the car at the airport I went through the paperwork, and explicitly told the sales rep that I did NOT want any optional insurance or additions. He added insurance anyway without my knowledge not 2 minutes after I had said for the 3rd time that I did not want it. I should've read the contract more carefully before signing, but of course I was in hurry to end this frustrating customer service experience and get on with my vacation. I find out that I was charged an additional $90 due to optional insurance! From reading other reviews, this appears to be common practice with Avis. I called to dispute the charge, and although the customer service rep was friendly, there was "nothing she could do". I'm disputing the charge through my bank now. I advise you to avoid this unethical company at all costs.

This is the first time I have ever rented from Avis. I will NEVER rent from them again. I should have known when I got to the counter to pick up my rental car in Jacksonville NC, when they refused to accept my mileage certificates from American Express. I had called both companies to make sure I followed their protocol on how to do this. Right off the bat I was out 15,000 miles from American Express, and $150.00 off the price of my car from Avis. The employee at the counter was as rude as could be. We took the car because at the small airport there was not another option. We drove from Jacksonville NC to Myrtle Beach SC, after picking up our marine the following morning. It is roughly 100 mile trip.

Car offered @ $60 per day. Brought it back 40 min late, charged me an extra $20 total, $115.00. Not Again!

Budget/Avis car rental, CHARLOTTE, NC, CT9, 1100 W CRAIGHEAD RD, CHARLOTTE, NC 28206. Reserved a small 2WD Ford Escape SUV $130.00 w/ taxes (through Kayak.com), received a 4dr Chevy Malibu for $164.00. Read several recent reviews stating the same switch-up and overcharges at this location. Thought such was just a glitch for one person giving a bad review, not so. This location is scamming customers!!!!! Please share with any friends or family traveling to the Charlotte, NC area.

My recommendation is this: when you are choosing a rental car, please do not choose only by price. Even Avis may have cheaper offers for you. The risk of getting their irresponsible service would be much higher than their discount. You may have to spend 5 or more weeks of efforts by choosing from only cheaper prices. I hope you will not have the same experience as I had. This is the reason I am writing this:

they told we do not have the same and they downgrade the car to small one and bring it next day. I spent three days without car and cancel my plan and I made many calls to their office in Italy and in Milano and Riva del Garda but the response was very bad.

I rented a car on 14 August 2015 for four days and on fourth day I called Avis London, Ontario to extend this rental car for four more days and they said that it's ok, then I extended for six more days, and my contract was @ $31 per day plus taxes but it's a big surprise for me that they charged $61 for each extended day. I called customer service, they are very rude and said that "the car was highly in demand and you didn't return it that's why you were charged double and the car was VW GOLF." So my advise is not to deal with these guys, they will stab you in your back. At the time of booking, I booked Chrysler 200 but at the time of pick up they said the only car available is VW GOLF.

I recently rented a car at Avis rental - for a one-way from Detroit Metro to Saginaw MBS (I was returning from a trip and this was going to be a faster option to get home). When I got to the Avis terminal, the line was very long. It was obvious people were waiting on cars that they had reserved. I saw two people tying up the check in station for over an hour as they and the avis associate just waited the other two associates were not in any particular hurry - there was 20-30 in the line and no managers were helping associates. After two hours, I told them I would take any car. He wrote and told me to go to T6. When I saw the BMW, I was pleasantly surprised - but it made sense as I am a frequent flyer and traveler and when you miss a flight or you don't have a room, they generally upgrade.

This is the second time I have have rented from this location - 4430 East Independence. My reservation was made well in advance. I arrive early 8:00am to pick up the rental; took a chance. The employee told me I had to wait until 9:00 which was my designated time. Came back at 9:00 on the dot to be told the vehicle is not there... and that it's en route. Well it's 9:40 and I'm still waiting. It doesn't take 40 minutes to get anywhere in Charlotte. Meanwhile they wasn't hesitant to draw up the contract and have me sitting here waiting. STOP BOOKING VEHICLES YOU DON'T HAVE ON SITE ESPECIALLY IF YOU KNOW IT'S A EARLY MORNING RENTAL. I absolutely will not ever rent from Avis again. Update - 10:00 I'm still waiting.

I rented a car at AVIS for the first time on 8/29 from the location at Town East Mall in Mesquite, TX. The CS person (BAKARI) was really rude and unprofessional. He tried to give us a very dirty car and when we asked for another car, he said it would cost us an additional $40.00 because that was the only car he had in that size. Let me remind you that we picked up the car at 12:00 on Saturday morning, so I felt like he was lying. The person name that assisted on the receipt is BAKARI. When I asked his name he gave me a wrong name, my husband happened to see his name tag after.

My bf reserved a car online and had no issues. Notice online said to remember to bring "debit/credit" card. For other reasons, only had a debit card along. Upon arriving at Newark airport, the desk agent lets us know that there is a new policy - debit cards no longer accepted. The icing on the cake: upon asking how we should have known that, the response is "it was in the terms and conditions." Ok buddy, I'm guessing that was in your script. Shouldn't be a stand in for human intellect though. Terms and conditions? Really? That said, I'm assuming his hands were properly tied on this one. My credit card won't do, because the fraud system is so simple minded it still thinks the only person who will be driving the car is the one who is the sole breadwinner, awesome. All around unacceptable experience. needless to say did not end up renting.

I rented a car from Avis in London and got online to the Avis website the day after I got home to print out my final invoice. The amount seemed high. I added up all the items shown, but the total I got was much less than the total amount they showed. I called Avis Customer Service and a rep admitted to me that there was an amount of L62.93 (that is British pounds, about $100) that was included in the total but not shown as an itemized item. He said it was for "Premium Location Fee." I said, "How can you include an item in the total without showing what is? That is fraudulent billing." He had no response.

June 29th arrived at Tampa airport to pick up my rental. When the rental agent started playing games with upgrades, started at $17 extra a day for a 7 seat car. I booked a 5 seat car. This went on until he got down to $8.00. I accepted. Got a Kia Sorento. Had a problem with one of the doors. It kept sticking so I went to the local Avis/Budget. They could not help so had to drive to Tampa airport. They exchanged the car to another Kia Sorento which was recalled again. The local agent did not have a car for me so back into Tampa (July 16 not sure). When I got there they had no 7 seat car. Told me I had only booked a 5 seat car. I told them I paid $8 a day plus tax for the upgrade. They acted like I got it for free. I told them I would take the 5 seat car but they would have to change the price back and there was no way they were going to reduce the agreement. So I asked for the car back. They would not give it to me.

Avis Rent a Car North America in Anchorage, AK did not honor my Visa Credit/Debit card. I've used this same card four other times in US this year while renting cars. They displayed Visa but did not allow its use. Never renting from Avis again.

The car was good. The handling was ok. May one must think about free GPS in the future.

I was at the Avis Car rental in Tampa, Florida and was told not to worry about the gas in the tank as they were only gonna charge 2.19 to fill the tank. When we dropped the car off we got hit with a 65$ bill on our credit card because they charged us 9.98 a gallon. We only used 1/2 tank. DO NOT USE AVIS!

I was renting a house in La Jolla California for the 4th of July weekend and my husband and I both thought the other person has already rented a car. When we discovered that we didn't, we went searching for a nearby rental car place that would be open on the 4th of July (because we were going to head out later that night). I called Avis Budget because I saw that there was a location within 2 miles of where I was and the daily cost was pretty low... The reservations person made me an appointment to pick up the car @12noon and she let me know that the location was open until 2pm. I questioned her multiple times about the location being opened on a Holiday, and she reassured me that it most definitely was.

These people just do not care! They will slide things in on you even if you tell them no and later refuse to do anything about it! With a reservation you would think that you would get in and out faster? WRONG!!! They deliberately take their time and add things to your reservation to up the price, and by the time you are ready to sign your contract, you are so aggravated that it took so long they RUSH through you initialing everything you declined, BUT BEWARE, they approved everything I declined and had me rush the initialing so they could later argue with me that I knew all about it! EVEN THE CORPORATE LEVEL could care less how you were treated and REFUSE to do anything to make things right.

I rented a car with Avis and made the reservation online. After arriving at the airport my family and I proceeded to Avis. Upon talking with an employee behind the desk, he found my rental agreement and began to tell me I needed to upgrade. He told me the Fiat they had for me would be too small and would need to upgrade to a Ford Focus. I told him it said that I would have a Hyundai Rio or similar. To me a Focus was more similar to a Rio than Fiat, but I declined and proceeded to rent the Fiat. He asked if I wanted additional covered and I respectfully declined. Assuming that we had a mutually understood agreement I proceeded to sign the contract without reading completely.

My husband hired the car from Gatwick Airport few weeks ago. On the way out of Gatwick he extended the car on my name, in person at Gatwick branch. Within a few days I have had 2 guys confiscating the car from the car park with all my belongings that were in the car, somebody there did not extended the booking. Until now we had no apology, no response from anyone. Will never ever use them again.

Do not ever rent from Avis. They added two days in on our car rental and we had to prove it. After 32 phone calls, they took off the extra charge. They said they would send us 75.00 in gift certificates, never sent and then when we complained about not receiving them a month later they said, "too bad we sent them." They lie about the days you rent and add in extras. They have consumer reps that are very aggressive and refuse to help you. Horrible experience and the managers don't call you back. Check your bill, they lie all the time. We had proof or we would have paid for extra days. This company should lose their license to operate.

Their computers are down and we have been waiting in line for 45 minutes. And the employees are taking their sweet time. NEVER GOING TO RENT FROM THEM AGAIN!!!

Family of 7 booked a Suburban. Advised upon arrival at Avis that no Suburbans available - given an Expedition instead. We pack up vehicles along with the kids, engine light comes on as we are driving the vehicle then a low tire pressure light comes on. All within 5 minutes of driving the vehicle. Return to the airport to be advised that the other Expeditions they have are booked so they have no other vehicles for us. We are shocked as there are Expedition vehicles sitting in the bay. We are advised that we were given a car it has issues so unfortunately there's nothing they can do. As we signed an agreement with them not only is their behavior reprehensible - it's illegal. Add that to the fact that they subjected us to a vehicle with low tire pressure which could have resulted in an accident. This company needs to be investigated and reprimanded appropriately.

I was renting a car through Avis at the Phoenix Airport. I prepaid for the reservation and refused all insurance coverages. When I arrived, I started the check-in process. The attendant told me that everything was taken care of and was working on the computer. All of the sudden I had to make an emergency visit to the restroom. When I returned, the attendant gave me the paperwork in an envelope marked with the car space number. We picked up the car and went out.

On 3rd July 2015, I arrived at the Avis desk at Orlando International Airport after a 17-hour journey to get there for a 3-week vacation. I had requested a large mini-van and a compact car for my party who consisted of my wife, daughter, son, daughter-in-law and my granddaughter. The plan being we would use the mini-van to visit the attraction parks and my son could use the small car to get about when we were not at the parks.

On 04 Jul. I rented Avis car under registration Number **. MY COMPLAINTS ARE: Order 4 seats 5 door Vauxhulll car. Got a Peugeot car. Excuse is same range. Rented car in poor condition, 4 tire tread. The rear tire on the driver side got 5 tread depth. Was told The previous driver parked the car too close the curb. Damaged the car. Had to pay excess. Alloy wheel scuffs on left front passenger side and driver side. All wheels pump no cover. Excuses are labor cost too expenses to screw and unscrew the covers. No safety issue in here. The wheel is OK.

I reserved a compact vehicle from Avis via their website back in May, for a one-way rental from Paris CDG Airport to Schiphol Airport in Amsterdam. When we collected the car in Paris last month, the total came up to a much higher figure than that on the booking, so I queried it and the girl behind the counter recalculated things and came up with a figure much closer to our original booking estimate. She shoved the paperwork in front of my face and asked me to sign it. Normally I'd have a quick look through the wording, but there was a long queue behind me, so I gave the clerk the benefit of the doubt. The car was ok, and we made it to Amsterdam on schedule. However, when we checked the car back in, the clerk behind the counter asked why we were there after I handed him the paperwork. I asked him what he was on about, and he said that the car should have been returned back to the place where we picked it up from.

I returned a vehicle with short time to be able to catch my plane and the gas on the vehicle was short on 1/8 of a gallon. Avis charged me $72 dollars for filling up the tank!!! I contacted Customer Service for billing and a very rude guy told me the charge $18.00 per gallon!!! I did the math and 1/8 of the tank was only 2.3 gallons and they refunded $29.00 only. I WON'T RENT AVIS CARS ANYMORE!!!

Woman A and Woman B go around in the queue of people at 11 and 10 more minutes, asking for names and checking lists. Their behavior is already at this time very unpleasant and unfriendly.

I rented a mini van at Avis in Cedar City Utah. At the front desk the man that was helping me was rude and he gave not enough information about the vehicle. He didn't even go outside to show me the condition of the vehicle. The day I returned the vehicle the lady at the front desk made me go back to the vehicle to check for mileage - that I think is their job, it's not mine as a customer. By the way they have no selections of vehicles at the pick up time for a long trip. They don't have vehicles with tinted windows and they said that it's all they had. I don't recommend this company to anybody.

Rented a car through COSTCO which uses AVIS as their company of choice. Went to pick up car at San Diego airport which had our reservation. After declining several upgrades we were given a total much higher than our reservation amount. This was for Loss Coverage which we were told was required. We stated our own insurance would cover this. The counter agent stated 2 different times we had to purchase their insurance. We left with our rental car and $136.00 in extra charges. The following day after doing some research and reading these reviews I contacted Avis which stated I needed to contact the location where car was rented to dispute the charge.

I rented a car for a week out of the Seattle airport location. When picking up the car, I was asked whether I wanted upgraded insurance or basic. I said basic, thinking this was my least cost option. At no time was I asked whether I wanted to use my own insurance. At no time was I told what the cost would be until I returned the car at the end of the week. When I did return the car, I was told that there was an additional charge equal to the cost of the car itself. The company refused to adjust the charges. Shame on me for not reading the fine print when signing the rental agreement, but shame on Avis for their clearly deceptive business practices. I have never had this problem with any other car rental agency, National, Enterprise, Alamo, being ones I have used regularly.

I planned a surprise weekend away for my wife and I to celebrate our 30th anniversary. It was supposed to begin with a drive through Texas hill country in a convertible that I RESERVED through Avis two weeks ago. When I arrived to pick up the car, it wasn't there. The representative told me it was coming from another location. When I mentioned that I would go to the other location she unsuccessfully attempted to call them. When I called the national customer service line, they discovered that there wasn't a convertible available. The offer of something else was ridiculous since I reserved a very specific vehicle for a very specific reason. Thanks, Avis, for ruining our 30th anniversary and offering NOTHING in an attempt to salvage a business relationship we've had for years. Not only do they not understand the meaning of reservation, they don't know the definition of customer service either.

I signed up for Avis Preferred before traveling. I arrived at the airport rental car complex and there was no line for the regular service and 5 people outside in line for Preferred. They had no cars ready for us. The people behind the desk wouldn't even speak to us. They just started doing stuff in the computer and said there was no car and then after I stood in the sun for 10 minutes I asked someone else. She said almost nothing and assigned me to a huge SUV. I told her I didn't want that so she gave me another car and that one had low tire pressure and a half empty tank. I was also given a GPS without the proper connection to put it on the dash and had to ask someone else about that.

I have a bad experience with Avis car rental in Nice, France. I had waited for 15 mins then the woman called Karine told me that her desk is closed now and that I needed to go to another terminal to get my car. I told her that she can't let me wait for 15 mins and tell me to go. She said no and insisted that I have to go to another terminal. I asked her name politely but she wasn't clear about her name so I took out my mobile and wanted to make a picture of her name. She jumped at me and tried to take my mobile phone away. She is 3 times bigger than me so she is very strong and hurt my hands. Luckily, there was another customer, he asked her to calm down so she let go.

Please don't rent a car with Avis. They are the biggest scammers. I rented a car for a day. I filled up gas before I returned the car. I was supposed to be only charged 132 but I got charged 490. When I called Avis to find out why I was charged that much, they were so rude and they said because I didn't fill up the gas. I had to go to the gas station, obtained a gas receipt, printed my bank statement, emailed them all the documents. They still rejected it. They charged me unauthorized $386 amount on my bank. Luckily my bank ended up resolving an issue by issuing me the credit after my bank conducted an investigation. I had to cancel my card and reactivate a new card because Avis has my card info and they keep charging my card. They are fraud. Don't ever rent a car from them. Customer service reps are rude. You can't even talk to a supervisor.

AVIS uses the old bait and switch scam. My reservations were as follows: "Luxury Car - Avis Rent a Car, Lincoln MKS or similar (car make/model not guaranteed)." There was not a Lincoln MKS to be found, instead AVIS offered a Hyundai as a car they consider to be in a similar classification. I was told by the AVIS representative the Hyundai was in the same category as a Lincoln or (Cadillac which was pictured in my confirmation of a Luxury auto). A Hyundai is not in the same class with Lincoln's or Cadillac's in my opinion. This is an obvious case of bait and switch. I asked if I could get a Cadillac instead. They said "sure, at an extra $32.00 per day." It is very disgraceful that companies like this can get away with such deceitful practices. It is fraud and the consumer is one who gets the short end of the stick.

I rented a car with Avis in Chiang Mai, Thailand. The company took a 20.000 baht security deposit (which equals to 500 euro/560 dollars) from my credit card and, after a week I returned the car, it has not been release yet. Upon calling the company, I discovered it will take 30 days to be able to use this amount with my credit card again. They don't explain this policy when you rent the car. In fact, they use the formula "The deposit will be returned to you automatically". I think it's a disrespectful way to operate: there are a lot of tourists in the area and, if they rent with Avis, a good chunk of their money is "frozen" by the car rental. What if they have an emergency?

I reserved a vehicle from Avis online for a 7:30 Pickup at Sidney Airport on a Friday night. I called the Avis 800 number to make sure that the car was available and they would be open. I was told they were open 7 days until 10 pm. Fine. I landed in Sidney MT. No agent, no car. Just a phone number to call. I call it and no answer. I leave a message. Wait 1/2 hour. Call again, no answer. I call the Avis number and had to explain three times no one was there. The airport was closing and I moved to a picnic table outside. Now I am outside alone and 2 miles from a town. I call Avis again. They insist that they are open at that location. I am losing my mind at this point. I am sitting in the dark outside and alone with no car. Their only solution was they could change my pickup date. I ask "what the hell am I supposed to do until then". Drag all my luggage 2 miles and hope I find a room, county fair just started and hotels are booked.

So I called Avis and reserved a 7 seater for a friend that was visiting from out of town with his family. I was quoted an amount of 1460 for 18 days. We were greeted by Trevor, of course that is all the name tag said. He didn't even tell us his name but at that time it didn't really matter at all. We asked Trevor about the liability insurance and how much it would be. He asked my friend for his international license and his credit card. Before he can even tell us the exact numbers he swiped the card, tells my friend to sign to an amount that is approximately 3800. I told my friend to wait and not sign anything. Why is the total so high? Oh the insurance is about 1100 and the taxes are about 500, towing and luggage protection if it was stolen. Told him we didn't want any of this. “Well it comes in one package.” Trevor said.