Avis Reviews

Booked a pickup truck. Arrived to find there were no pickup trucks available in any size. They couldn’t even check the inventory at other locations. They made me ring the other locations myself to check, in which I was out on hold for 30mins. In the end the venue was closing and I had to take an SUV in fear of not having a car at all. The rep suggested I drive over to their airport location and see if they could swap the car for the class I had booked. I went over there and they said that they would not swap for anything other than an electric vehicle because they had to hold their vehicles for reservations - what the hell am I? I’m a reversion that you didn’t keep the vehicle for!

I love Avis, never had a problem in the past. I had a rental on Dec 19th 2024, after 40 days I was charged damage fees without any detailed info. This is really upsetting as usually there is an employee receiving the cars as we drop it. Not on Dec 19th though. Started to play with AI to tell the story.

So I made a reservation this past Saturday for a rental to pick up on Monday morning so Sunday evening I was watching the Super Bowl and checked my email and I have a email stating that my reservation has been canceled. Not only canceled but they took $150 of my money that I prepaid when I booked the reservation. So not only did they automatically cancel my reservation without explanation. They also took $150 in mine. I called them instantly and of course they were closed that Sunday evening. Monday morning I called them. They tell me that I canceled my reservation and that because I canceled my reservation $150 was deducted. So I explained to the agent or the rep that I did not cancel my reservation. I would not have done that.

I called to have seats for my kids added, didn't and wouldn't have the correct seat size. I asked them to transfer one from another location in the city. They refused and charged me for what they couldn't guarantee - they were rude and I felt wow - we spend over $2000/week with you for my company and you treat me like garbage and no customer service.. Do not rent from AVIS.

If you are a veteran or active duty military and have USAA. DO NOT use AVIS, they will not work with USAA requests. They also added none accident repairs to the invoice accordingly to USAA. DO NOT use AVIS if you are military. AVIS needs to be on the military black list.

Avis is a total unreliable scam. I was on vacation in Italy and rented a 9 passenger Mercedes van but per the contract it was switched to a similar Opal van. The Opal had no windshield washer fluid meaning it was never checked between rentals. On my way back to the airport, the van's defective engine lights came on and the van broke down. At 5am the Avis roadside assistance was unavailable. This breakdown cost me, $800 cab fare to the airport and $8,000.00 in additional airfare with British Airways.

I reserved a vehicle with Avis and was told 20 minutes before I was going to pick it up that the vehicle is not available as they were oversold. They wouldn’t provide a list of other vendors or whether or not or other vehicles available. Despite the fact, they were four other vendors at The counter. Terrible service.

I rental a car with them without full gas, and when I returned the car as the same way I got they said to me, "Ok you good to go." When I received the receipt they charge me for a full gas. I called more than 5 times and no help and they stolen my money. This it is the way they treat their customers.

My wife and I were excited to take a road trip. We were greeted by an unfriendly female agent at the counter who never smiled or greeted us with hospitality. Perhaps her crooked wig and disheveled appearance should have been a sign of the incompetence that would follow. The 7 passenger SUV that we wanted was unavailable despite reservations and we were told the lot was filled with dirty cars that would need to be cleaned. The female agent proceeded to make an executive decision to put us in a green SUV of her choice. She then said it would be a 30 minute wait for the SUV to be cleaned.

I was offered an upgrade that I initially was interested in but decided not to go for it. Avis told me no need to change the paperwork, gave me the original car. When I got home I was charged for the upgrade I never received. My complaint was completely ignored even after several attempts. Never rent from Avis/Budget. They lie.

Do not rent from AVIS! There are long lines and overbooked vehicles. They will charge you even if you return the car early. Timestamps on the rental agreement are incorrect in shortening your rental terms. On hold for 45 minutes before talking with a representative.

Have been using Avis since 1992. Their prices were always good and their service used to be good until the last 6 years or so. I've had multiple cars with low tire pressure when I picked the car up. I had one car that had clearly been smoked in recently. They tried to cover up the smell with fragrances that smelled almost as bad as the smoke. I very rarely get the size car I want. I usually ask for a compact because I want the best gas mileage. I seem to get whatever car they have on the lot at the time. It might be an SUV that I really don't need. These issues have been going on for about 6 years since I moved to Norman, Oklahoma. I will start using another rental company and will no longer use Avis due to these recurring issues.

What a bunch of horrible crooks. I prepaid for a large premium SUV for a week from mid-town Manhattan, but at pick up I was told there is no large SUV available, so I ended up getting a mediocre SUV which only has very basic features, not even Apple car play. Worse yet, they told me they can't give me refund because I have prepaid. I called customer service and was told they can't do anything during the rental, I have to call after the car is returned. Which I did, then I was told they can't do anything except waive the charge for gas, which I thought was given to me due to the inconvenience. I will never use Avis again!

I took an international flight and booked my rental from EWR airport. I got to the rental counter at 11:44 pm and only person to help on Avis and one for Budget. My reservation was with Budget and after waiting for an almost hour the associate informs me that he can only give me 5 passenger car versus I booked the minivan. I have 6 check in bags and 4 carry on to fill. They offered to provided 12 passenger for additional cost. I had no choice and paid for the extra cost and took the vehicle. I got out of the airport around 1:30 am after picking up my family. We ended up staying in New Jersey overnight and had to drive 12 passenger back home and I didn't feel comfortable driving this big vehicle. I called the customer service and only charged they waived off is the extra charge which was enforced. I don't recommend using this business for future rental as they don't value their customer or their time.

We rented a Chevy Malibu at Savannah (GA) Intl airport Nov 23-30, 2024. Arriving at night, we waited 45 min to see the Avis/Budget clerk, the only one there. It was dark, and we couldn't see that the windshield was cracked at the bottom on the driver's side. The car smelled of smoke & had trash on the seat. In headlights, we could see the crack. In the morning it was very visible. However, we were now 40 miles away and so we didn't drive back and report the damage. No one is there to inspect or receive the returned car. We were then charged $470 for the windshield repair a month later. It appears that they never checked this car after the previous renter turned it in. I sent a letter disputing the charge, but they will deny any refund to us.

As part of my work I travel a lot and that also means I rent a lot. I mostly go with Enterprise/National and never have any major issues. The cars are clean and customer service is satisfactory. However during my last two trips I decided to change things up and try Avis for the first time. They also had an attractive special so I wanted to earn points for that. I rented a car from Toronto to travel to Montreal and back. The moment I entered the Avis rental agency in Brampton, Ontario I was received by a very unprofessional and somewhat rude representative. There was no welcoming atmosphere and I felt rushed.

Avis called me 24 hours before my reserved trip to tell me that they are out of minivans. I booked this trip to my parents for Christmas back in September. The "manager" of Avis in Eatontown told me that all surrounding areas had no minivans only SUV's. So, I said "OK" as long as it has three rows and will not charge me the difference since this is not my fault. The rep told me there was nothing and nothing in any surrounding areas except maybe Newark. Which then I replied okay I'll take that and go there. She then told me no, I have to call.

Smart holiday tip - don't rent from Avis. I returned a car 2 hours early on November 25th. Handed the keys to the guy behind the desk. He walked out to check the gas level and for damage and I went with him. Perfect, as I returned more gas than they had given me. On THANKSGIVING, I receive a text telling me to return the car. I call their customer service and the representative assured me they show the car was returned on 11/25 and immediately rented back out. I asked for written confirmation as I don't want to be arrested for GRAND THEFT AUTO. I received a signature required letter on 12/7 ... DEMANDING I RETURN THE CAR. I went into the rental agency yesterday and the same guy was there. He could do nothing but laugh and say "don't worry about it". REALLY? 🤬

Rented a car from Avis thru Expedia. Went to pick up the car at the airport. No one at the desk. Had to go out to the garage to check in. Waited 40 minutes in line to get it checked out (this was November and it was cold). Finally got the car. Drove it 3 hours, stopped to get a meal. Came out to a flat tire. There was no spare. Called for assistance. They said to use some type of canister to fill the tire. That wouldn't work. It was dark out and Avis was really of no help other than to tell me they were going to tow the car. I got a ride to my destination with a relative and rented a car from another company. A month later, my charge card was charge $1129.40. No notification or explanation. Called their customer support and got nothing. Just someone reading from scripts. Talk about a poorly run organization, not to mention their behind the back dealings. The people on the phone were of no help and non-caring. Better to avoid Avis at all costs.

I would prefer to write a minus 5 stars review on AVIS. I rented a car in Main more than a month ago. The car was basically parked most of the time, since I was attending a workshop. I returned the car at the Bangor International Airport; nobody was there to receive the car or provide me with a return receipt. Last week, I got a letter saying there was tire damage and that my card was going to be charge an additional $83.00 dollars.

I have been an Avis Preferred member for more than 15 years and always used Avis for my business and leisure needs. Recently I rented a Nissan Rouge from the Portland, Maine airport, driving it 75 miles to attend a reunion. I was alone in the car with a small, hard-sided carry on bag which I placed in the cargo area. 2 days later I returned the car to the airport, not having used the car in between driving to and from the airport. About 2 weeks later I received an email notifying me that I was being charged $250 for cleaning. When challenging this, I was provided pictures of some stains on the back seats (which I never used).

It’s UNBELIEVABLE that AVIS would have me drive this unclean, marked for repair (in several places) piece of junk for 9 days, and still make me pay full price! No one could believe it either. I will NEVER use AVIS again. Do not waste your time, as AVIS could have cared less.

I rented a car in Albany, Ga and returned it to Douglasville, Ga. I was charged $125 for “excessive pet hair” when I never had a pet in the car. I filled the car up and had I seen pet hair, don’t you think I would vacuum it for a couple dollars instead of risking $125 charge?!? There are no pictures so it’s your word against mine but I will NEVER use Avis again! I am renting a car almost weekly now and my business may not be very much but hopefully someone will read this and decide not to use you!

We rented a car at Jacksonville Airport. We waiting in a line for an hour and a half to get our car. When we got in the car it reeked of smoke and it was filthy. We heard a noise when we drove out of the parking lot but all of the systems were reading okay and we were already late for an event because we had to wait. After about 10 minutes on the freeway, the tire blew out. We had to pull over and replace the tire with a donut. We continued our hour drive. When we got to our location, we called them. They requested we drive the car back but the donut is only rated for 50 miles so we requested someone drop a car off to us. They quoted us 689.00 to bring a car to us.

Reserved online with Boeing employee discount, but checkout agent at DFW would not give discount because I didn’t have my employee badge. No mention of this requirement online. I had to pay twice my estimated rate. This was a “bait and switch”, raw deal. Never again.

Do not use Avis. This summer, I rented a car for 4 weeks in Germany from Avis. It was listed with 4000 free kilometers and got an email confirmation for the rental and the conditions of the contract. Although I stayed under 3000 kilometers I was charged approximately $800 for driven kilometers anyway, which they took out of the security deposit. I called their customer service, was told that the complaint was being sent to their international customer service and looked at. I never got neither an answer nor my money back from them. As well as that, subsequently I got a paper letter which stated that I was supposed to pay an approximate additional $450 for an alleged accident I had (I didn't), without even sending a picture of said damage.

Avis charged me for a cleaning fee of $450. Their reasons were for excessive pet hair, trash, smoke, etc. This was an insult by no means! I rented the car for less than 24 hours to drive to Houston Airport. I do not smoke nor own any pets. I believe they did this due to my ethnicity. They probably assume myself and my party did not speak English so they tried to pull one on me. I would never rent from Avis or recommend renting from the company ever.

Hi - I just got off the phone with a live agent from Avis. My conversation was if Avis could assure me a particular type vehicle on my rental date. I wanted a AWD vehicle. I am from Sacramento and the agent told me that Avis does it have a four wheel drive capability vehicle in Sacramento. Is this for real or the agent doesn’t have much knowledge?

I used Avis to book a car in Europe. Never used them on my prior travels. They are by far the worse. I paid in Canada for the full rental then when I picked up the car they were trying to charge for things that were included in my rental. On my drop off they charged for a drop off fee when it was already in my confirmation and was paid for. Over 2.5 months I have been emailing Avis and nothing. Do not use Avis.

Customer service have no idea what cars are the offering and suggesting to go to specific location but at location they also do not have any information about the cars they have and they just suggest to book it ahead and check by the pick up time. Basically they suggest to do the blind booking. I would suggest to use Enterprise or someone else as they know what they selling.

I rarely do reviews unless I believe it might really help someone else. I would give a zero rating if I could. Rent with this company at your own risk. If they make a mistake they will not honor it. They will leave you stranded. My brother and I had a reservation to pick up a car at the Alabama Shuttles Worth airport and I called the location 3 x's to make sure we understood everything we needed to know. This was after I called customer service and was given incorrect information. I do not have a driver's license and he does not have a credit card. As a former Avis employee (25 yrs ago) I knew he could rent the car, but things change so I wanted to confirm. (customer service told me I couldn't pay with my card at the end, which I know wasn't true) What I thought was confirmed and I was going to be able to change to my credit card upon return. I was also told that we would need to show proof of flights coming into and out of Birmingham airport.

Rented a car in France for 10 days, returned it 3 days early. The agent calculated a reduction in the amount I owed. I requested a receipt, and he said I would receive one by email. I did not. Then the full amount for 10 days showed up on my credit card. After waiting on hold for 25 minutes, I was told that I had been charged for fuel, even though I returned the car completely full of fuel. After 4 days I received an email saying I had been credited the fuel amount. So far this does not show up on my credit card. No further detail provided at all. No mention of the credit for returning 3 days early. Now I am on hold again for god knows how long, 30 minutes so far. Miserable customer service. I would never again rent a car from Avis.

Avis/Budget Marignane Airport!! No words, THIEVES 100%, we forgot our bag in the back seat at 4 am. We made them aware as soon as they open at 7am with tones of phone calls and emails. No one to help, no one to answer the phone or bother answering emails. A family member finally drove there the next day and lucky for us got the bag back, but an employee of their company took all our money, jewelry and iPad and Apple Watch! We were told at pick up that an inventory was done to the bag! What they meant is that they went shopping inside! Don’t rent from them. Renters be aware if something goes wrong, they won’t be there to help you!! 3weeks still no communications. Horrible! Then after so many complaints you get, we are not liable and not willing to do anything if one of our employe did still. A joke of a company

Terrible customer service from the start. The telephone agents are beyond rude and they don’t listen to the questions you ask. I had to repeat myself repeatedly and then confirm to ensure they understood- even after clarification I had to correct the misinformation they had written down. The latest person talked over the top of me and wouldn’t provide answers to my problem, stating that the person at the counter didn’t set up our contract right and it wasn’t her issue. I asked to be transferred to a supervisor and she stated he wasn’t in today so someone would call me within 48 hours…. We spent 1.5 hours in line when picking up the car and they didn’t have any cars available when we did manage to get to an agent. They stated they only had 8 people cleaning 2,000 cars so we should understand the delay. Do NOT rent from Avis.

I have over the years used Avis consistently, never an issue! Arrived in Madrid, Spain and was provided with the vehicle, took a video, as I always do (pick up and delivery). I found some minors scratches on the car and advised the attendant, he said "yes we know don't worry". I returned the car prior to 7am as such office was closed "took a video" and dropped off the keys. a few hours later a bill shows up for $455 for small scratches. I sent the videos to Avis Madrid. Both pick up and delivery. They claim the pick up is not accurate and date is not correct and that I will be charged for damages. THIS IS FRAUD!

DO NOT TRUST AVIS! I rented a Jeep 4 door from Avis and paid a little extra for it (2 day difference was only like $20 more and since I drive a Jeep and we needed the space it seemed like a good deal). When we got to the counter we were informed that there were no Jeeps and that they could give us a Nissan Rogue. We said we would really prefer something bigger as the Rogue is not as big as the Jeep, but were told that was all they had and that they were in the same class and price. I said that the Rogue is actually in the intermediate SUV class which costs less and she told me I was wrong.

AVIS locations are either owned and operated by the AVIS corporation or they are independently owned and operated as a franchise of the AVIS corporation. The Westfield Mall AVIS location is independently owned and operated and should be your first stop for car rental needs. Even within AVIS's paradigm of corporate and franchised locations this store stands out as exceptional. AVIS corporation hasn’t quite figured out how to cease 3rd party reservations (Priceline, KAYAK, etc) at locations whose inventory runs out and we were allowed by AVIS system to book through Priceline a vehicle at a location with zero available cars.

Don't rent a car with Avis. When I rented a car, I was offered insurance which I declined. It's written in the agreement. When I got back I got a bill with the insurance added. An extra $300. After talking to several people at Avis, they told me they could only refund me 50 percent of the charges. This is simply theft and illegal. Don't rent a car from this company.

Our rental broke down two hours from the pickup location and had to be towed away. We are at risk of missing a family wedding we traveled 2000 miles to attend. Avis advised us to take an Uber to their nearest location an hour away and will not confirm that there will be another vehicle available for us when we arrive.

I rented a car from Avis in CT to be dropped off in NYC. Drivers in CT know you do not have to cross a toll bridge to get into NYC. But Avis allowed HTA LLC to charge me for a toll crossing and a daily service charge even though the transponder was not opened for use. htallc is a scam and makes fraudulent charges to renters' credit cards. I called htallc to informed them of their error, the customer service rep did not find that the transponder was malfunctioning. I asked her how could the transponder could be crossing a toll bridge to Manhattan at 9:50:32 AM which was closed when I was already in Manhattan exiting the 53rd street exit on the FDR Drive which is on the east side of Manhattan? The rep had sent my complaint to their review department to investigate further.

NEVER RENT A CAR FROM AVIS! PLEASE! Save yourself the hassle. This company has hands down THE WORST customer service I've ever experienced in my life and that is coming from someone who worked as a manager in customer service for 7+ years!!! We rented a car in Lisbon, staff gave us a car that they even said themselves isn't reliable. It was driven ONCE and broke down on the side of the highway.. LOTS of black smoke and leaking oil.. Car was about to BLOW UP. We were stranded on the side of the highway for 5+ HOURS with no water, food or bathroom.. Police officers had to help us. Avis sent us the opposite direction to an office that was CLOSED. Missed a train we bought tickets for a month in advance. Currently been fighting Avis for over 2 MONTHS and still NO resolution or refund for this nightmare. Extremely disgusted by this company.

The absolute WORSE car rental location (and company) I have ever experienced! I paid for a rental (three weeks beforehand), and when I showed up for my rental, the counter clerk informed they had given my rental away!!! They informed me and my friend that due to us being an hour late, they gave the car away! Not only was this a contractual fault, but this is also unconstitutional for a pre-paid customer! It's a holiday weekend and the car was prepaid, yet they made an "Executive" decision to give my car away. This act is a BREACH of the contractual terms! The contract states that a rental hold (prepaid) has 15 hours before declared a 'No-Show.'

HORRIBLE EXPERIENCE, I am NEVER renting with them again. I was charged a rental that I did not take, so I had to cancel. I called the customer service and was told that the refund of the prepaid reservation was going to hit my account in 7-10 business days. After the 10th business day, I called again and they "escalated" to the second level and told me that some issue was ongoing with my bank as they "tried to do the refund and the bank did not authorize" I called my bank and cleared with them that NOTHING was going on with the account, called AVIS back and was told to wait another 7-10 days.

the worst rental experience I have ever had in my life. It took an hour and a half to get the car, the check engine light was on. I didn’t leave the parking spot and to get another car that works, they had to cancel this reservation and open another. They charged me another 100 for the second reservation because they gave me a car that didn’t work. An employee yelled at me when I returned the car because I took too long to get out of the car due to cancer treatment. They told me they aren’t required to give their names so I don’t have anyone to even refer back to about the car price difference.

Running a car to Cleveland Airport on July 18, drove it to Canton Ohio the next morning. the low pressure tire light came on and the car overheated car had to be towed back to Avis. The container for the coolant was completely empty. The tow truck driver said he had to tow it back to Cleveland instead of a local place and said we’d have to go with him if we wanted to replace the car not do., we called again to let him know we would not be taking a replacement vehicle. She advised we would not be charged. It is now August 18 and I have a credit card bill with $900 charges from Avis for a rental car. Do not recommend Avis.

A horrible experience and I will NEVER rent from this company (or their sister company, Budget) again. They claim I didn't return the keys with the car. However it took them 2 weeks to make this claim. I left the keys in the night drop box because my early morning flight left before their office opened. When I spoke to the Avis rep the day before, he instructed me to leave the keys in the box since the office wouldn't be open at that time. When I contacted Avis to see why there was a $250 charge on my AmEx the rep was unfriendly, rude and totally unsympathetic. I made another attempt to contact Avis and experienced the same rudeness and unwillingness to help. This will be the last time I ever use Avis and I certainly wouldn't recommend them to anyone!

When we arrived at Avis, they only had one vehicle remotely close to what we reserved. When we got inside, it was evident that it had been heavily smoked in and as the heat of the day baked it in, it continued to worsen. We were told to contact Avis anywhere along our trip and they would help us. We were sent to Rochester, Buffalo, Fort Wayne (2 locations) and spent hours out of our trip trying to remedy the issue and even paid money for odor absorbers, odor masking, and eye drops due to burning eye issues.

I rented from Avis IAH (Houston) for the first time and used the car minimally back and forth while I was visiting my family. There was a small amount of pet hair on the floor of one side of the van (as noted by the "damage" report) and I was charged $125 cleaning fee. I was notified of this 3 or 4 days after the car was returned. The amount of hair that was in the car could have easily been lint-rolled up in under 5 minutes. I called to dispute this fee and they refused to help me or even reduce the fee. I would not recommend this location to anyone visiting the area.

Updated on 08/11/2024: Today it's August the 10th 2024 and Avis has not refunded my deposit. I have contacted my credit card company and a dispute on Avis charges. Hate to do it but Avis left me no choice. Never rent from Avis. Renting from Enterprise and Sixt has been a joy always.

Note, this happened at the rental agency in Barcelona airport. It took us more than an hour to get the car, and there were only about 4 people ahead of us, some guys were kind enough to let us pass ahead given that we were in a rush. It took this long even though everyone did their-online pre-checkin. When we returned the car instead, the staff basically took the keys and rudely shooed me away, even when I insisted to do the car check with them and that I should sign.

Absolutely, positively, never renting from Avis again. Simply the worst customer service imaginable. Hidden service charges, 30-minute wait on hold before being disconnected by customer service, incorrect information given by customer service representatives... all in all, a huge waste of time and money. There are other companies to choose from; none are perfect but I won't be choosing Avis again.

My wife was traveling to Augusta, GA and her flight was severely delayed. I called to let the rental company we had booked with know, and they said they would not be open. So I called Avis and they told me that they would be open, and to guarantee she had a car, I should go online and pre-pay. They assured me that if I pre-paid then the car would be there. She reached the airport, and NO car. And, they refused to give her an immediate refund. They charged her the FULL $315 for the rental AND $300 hold. So $615 on her credit card yet NO car.

I rented a car from Avis in Tulum TQO- stay away- they made me wait 3 hours for my car, which is completely unacceptable. Once car arrived, driver's door doesn’t close properly I legit thought I was in the Flintstones, seatbelts don’t work whatsoever. These are all safety hazards that should be compensated and corrected immediately. No customer should be driving a car with failing safety measures whatsoever and to even wait for a car three hours is beyond unacceptable. Seatbelts not working is an additional safety measure.

I waited in line for an 1 hour 40 minutes and they told me they ran out of cars. No offer to do anything to help. Horrible experience. Don’t rent from Avis!! Seriously go anywhere else. Don’t waste 2 hours of your life in lines.

I've been a loyal customer of Avis and have Avis Preferred status. I received a letter after returning my latest rental to the OAK location that I'd have to pay a $450 cleaning fee for "excessive dirt and sand" with "heavy severity." I rented the car for 11 days and drove it 1,500 miles with 5 people in the vehicle. We took great care to minimize messes in the vehicle. We wiped our feet if there was dirt and didn't eat anything in the car. The rental was in the San Francisco area which is known for car break-ins, so we hardly put anything in the vehicle and had nothing visible --- it was completely cleaned of belongings upon return. There was what I consider a normal amount of debris from 5 pairs of shoes going in and out of the vehicle for 11 days, certainly not more than a 5-minute vacuum could take care of. We've vacuumed rentals in the past when we felt they were excessively dirty, but this was not.

I retired recently, having used Avis for business rental cars for many years. On a recent trip to Europe I rented one-way to the airport, and a 10 day rental in the UK. I am dismayed to report that although the cars and service were good, I feel that they attempted to scam me TWICE. At the airport I fell victim to the $23 charge for 1/2 gallon of gas needed to 'top up'. Others have reported the same scam, they seem to think that customers won't challenge the scam. I did, and it was reversed. When picking up my car in the UK the agent pressed me to add my wife to the designated driver. OK, I know that the spouse can drive without paying an additional driver fee. However, to my surprise, when I dropped the car off my credit card was charged an additional $125. I will never use Avis again, they think I'm a fool, and I will not be taken for one.

BIG SCAM CHEATERS! AVOID THEM COMPLETELY! Never ever book with Avis Car. I booked my car reservation and paid in full 6 months back. I called yesterday and spoke to Calvin, customer service requesting him to prepone the pickup time by 1 hour. However, he instead flatly canceled my booking without my permission and disconnected the phone line instantly and I got the cancelation email immediately, they may want me to rebook car at a higher price and make money. I called them back and talked to at least 5 representatives including their New Jersey head office, but none of them were helpful despite sharing the story in detail and I wasted at least 3 hours of my valuable time over the phone.

Hello, my name is Antonio **, membership # **, phone number, I am a regular customer of Avis, you can check my account with you, but in my last rental they informed me that I have been placed on the list of no rentals and I want to know what happened, an explanation because definitely There is an error or a misunderstanding, please review the situation. I want to continue being part of Avis and I am sure an error has occurred. I have never delivered any car late and much less have I stopped paying for it. They told me by phone I expect a response and solution positive, thank you very much. If you can give me a phone number or give me a call to find out what has happened. Avis...

Oakland International Airport. We needed a large car to seat 6, so an SUV. The rental clerk didn't let us choose from what was available. (We only saw cars we would have preferred as we were on the lot going to the car we were assigned.) On the interior window of our car, there was a removable sticker that said "This vehicle was thoroughly cleaned and disinfected," etc. The car was filthy, filled with crumbs, sticky, and smelled like old food. Disgusting. If we had had more time, we would have returned to the counter to request another vehicle. When you're shelling out hundreds of dollars, you expect a clean interior. Not a great experience.

BE AWARE! UNDISCLOSURED INFO AND HIDDEN FEES! We booked and FULLY PREPAID 1 month and returned early, thinking we are not asking for a refund for the non-used days. They told us that we will NOT get a refund for the non-used days when we return, and we accept that. But come home, there is a $361.68 charge, called back today (4 days later because there is a weekend in between), were told now the monthly rate becomes weekly rate so it is higher, now I owe them. If YOU TOLD ME I WOULD OWE MORE, I WOULD DROVE OFF WITHOUT RETURNING AND COME BACK AGAIN TODAY!

Reserved car Avis Savannah. 50 people in line..no cars. Cost me $320.00 in taxi fare to meet my appointment 1 1/2 hour away. Zero concern from Avis after multiple calls. Complained vis social media and BBB. Avis offered $50. Unacceptable.

BEWARE. Do not JEOPARDIZE HEALTH AND LIFE of your FAMILY renting/buying from AVIS. Rented a Lexus on 3.29.24. I drove round-trip from PA to Orlando, FL on BALD TIRES. Aren't there inspections to avoid this?! Upon return, informed car could not be rented due to bald tires. I was shocked and scared that my family had been in danger the whole time. Informed Avis by email, they deducted $44. $44 for my family's well being and life?! Should a horrible accident occurred is that what they would tell the media?! "Gee, sorry tires were bald. If they come out of coma, we'll deduct 1 day rental. We strive for safety!" No accountability for SAFETY or CUSTOMER SERVICE. Do NOT HARM your family. You've been warned. I certainly have been.

Here is the experience during my recent car rental experience with AVIS. I booked my car rental with AVIS (picking up on APR 6, 2024 at Memphis International Airport, TN and returning in Downtown Nashville, TN on APR 9, 2024). Since my flight was arriving late at night, I chose AVIS because its desk is open until 1:30 AM. In order to secure a rental, I paid in advance.

Rented a vehicle for our vacation through the Costco/Avis in March 2024. Promised a Rav4, at a reasonable rate ($481) for 9 days out of Tampa. At the counter we had to wait almost 2 hours to get up to the counter. I was charged 700ish at the counter of which I was told 200 was our deposit that we would get back after it was returned in good condition. They stuck us in a Ford Flex, not at all the Rav4 that was promised despite there being other Rav4's in the parking garage. Lo and behold after the trip was over looking at my credit card charges to see no refund of the 200 that the counterperson said I would receive. Called Avis to inquire, they told me that because I was "late" to the counter, which was their fault due to lines/inadequate staffing, I HAD to be upgraded and that I assumed the upcharge in vehicle because I was late to my reservation. In all my car rental history, I have never had this happen. Will never rent from Avis again.

We rented a car by Avis/Payless from March 27 till April 12, 2024. After 10 hrs flight we arrived at the Avis Counter where we were told by a very rude, arrogant woman that our insurance does not cover all risks. The insurance coverage which was proposed by Avis when booking the car. You sign for the insurance we suggest or no car, no discussion. We had no choice; we need the car. What a deceptive and extortionate behavior from a person we would not like to have any contact privately. What a vocabulary, what a disrespectful behavior. We had a hard time to stay polite. What an immoral business practice, do they really need it? Apparently yes. Well, we don't and therefore, never ever Avis again.

Vehicle Rental Experience: A Cautionary Tale

I've had this reservation for months. Prepaid. I provided all flight info just to arrive at the airport and wait for HOURS for a car. Supposedly being cleaned. Because it's prepaid I can't even cancel & go elsewhere. I will never book with them again. I'd rather take a damn Lyft everywhere than lose so much time. I should be with my family right now. Not sitting at the damn airport.

Hey everyone, I could really use some advice and support regarding a problem AVIS car rental company. Here’s what happened: I rented a car from AVIS for a trip with my family and friends. When we returned the vehicle, we were assured that everything was fine, and there were no issues whatsoever. But, here’s the kicker – I got hit with a surprise charge claiming there was a smoke smell in the car. The thing is, none of us smoke. We’re all non-smokers, and I can swear there was no smoking during our rental period.

If you're renting a car in Costa Rica, be aware that in addition to the cost of the car rental plus all the taxes, quoted by Avis, and with no warning at all, they charged an additional US$15.99/day for liability insurance, which we could not decline. Buy their liability insurance or no car. Plus extra this and that. So the $214.45 car rental cost $411.33 with no advance notice whatsoever. I complained to Avis, saying they should provide the actual cost in advance, and all I got was an automatic reply saying I had signed the rental agreement so had no basis to complain. I wasn't asking for a refund or anything, just informing them of what happened, which clearly no real person actually read.

I have been a Preferred Client with Avis and traveled internationally for over 25 years. No longer. Their customer service and misleading representations at the counters have just become horrible. I just had another terrible experience with them on a trip to Costa Rica. I seldom leave reviews and let people develop their own opinions because we all have different standards. However, strongly consider the entirety of the reviews on Avis. Look elsewhere for your car rental even if it cost a little more because if you have an issue with an Avis rental, it’s going to cost you a lot lot more in the end.

The airport had 3 rental companies available. Avis was the only empty line. Like a dummy I rented a car from Avis since there wasn't a wait. Returned the car the next day. There was a large number of other renters returning vehicles, so I had to wait about 10-15 minutes to get to the counter. I was late 1 hour by the time I got to the counter. If I had got to the counter first, I'd only be 45 minutes late. Avis charged me a 1 day extra rate charge. Contacted customer service to get a refund on the extra charge and they basically told me "too bad".

We had a reservation for 2 days with a pay at pickup price of $144 scheduled to pick up at 8:00 AM because the hours stated it closed at 11:30 PM. When we arrived after that time, the counter was still open. We rented the vehicle and expected there would be an extra day charge. But we were not told the reservation rate would change with the early pickup for a small car or we would have sat around the airport for 8 hours. The final invoice was $395.00 for a midsize vehicle. The counter agent never explained that to us and we are very disappointed for this type of service. I will never use Avis again because of this. When I called the office where the rental took place, they were rude and made no apology for the misunderstanding and the 800 number agent was no better.

I rented a vehicle from Gerald R. Ford International Airport (GRR), 44th Street Southeast, Grand Rapids, MI and was given a Malibu with 82,000 miles, pulled to the left, made concerning engine noises at speed and unbalanced tires that vibrated. Of course you don't find all these things out till you get onto the highway however, the 82,000 miles was a red flag I should have acknowledged. The fact Avis even has a car with this many miles and in this condition is hard to believe. I reported this to the GRR Avis employee and they offered no solution or seemed to care (didn't get recorded anywhere that I complained). When I tried to reconcile this dangerous experience with customer service post rental, I was told I should have reported it (I did but no one cared) and that there was nothing they could do at this point because there was no way to verify this, which is convenient.

This is the WORST experience I’ve ever had renting a car. I’d love to give this location a “zero” rating! From the hour+ wait in line, in person customer service, not having the type of car I reserved in advance, not being able to get ahold of this Avis location in person when there was an issue with the rental car and the poor quality of the vehicle that was rented. I would NEVER rent from Avis again and certainly NEVER from this location!

Well, I had a flight that landed in Austin, but was supposed to drive to Killen. The problem was, is the vehicle that was reserved for me was given away to someone else. So I was left with an electric car. The battery ran down faster than expected. With that, I had to locate a charging station. I was told by Austin Avis there was one in Killeen. Not true, Killeen Avis said there was a charging station in Temple, but didn't know where. And they did not answer the phone when I called back asking if they can find a charging location. IF THIS INFORMATION IS NOT AVAILABLE, DO NOT RENT OUT THE VEHICLE!! I was left calling around EVERYWHERE looking for about 2 hours looking for a charging station. By accident, a dealership was nice enough to let me use their station for free, for an hour and a half. This was such an inconvenience.

Avis has changed a great deal since I became a preferred customer. Preferred no longer means anything and in truth rental contracts really don’t mean much to them either. If you’re traveling through Denver international airport avoid Avis at all costs. The Denver office is extremely disorganized. The Avis branch offices in Denver are incapable of communicating with each other or with customer service. Avis customer service, of course, is incapable of providing any solutions to problems with rentals. My experience: I arrived in Denver at 4:30 PM on February 17, 2024, I pre-paid a rental of an intermediate SUV. I waited over an hour for the shuttle bus along with about 50 other people I got off at the Avis preferred counter as I was told and found my name on the board, but there was no parking space indicated for my car. There were at least 100 people in the preferred line. The temperature outside was about 20°F. I waited for two hours.

So, I rented a vehicle from this company in Arizona. After a two hour wait to pick up the vehicle, it was defective. Everyday of my rental, we had to use our own money to put air in one of the tires. I returned home and discovered they had put an unauthorized charge of 450.00 for “smoke smell”. We don’t smoke. I cancelled my credit card and had the charge reversed. Three days later, they charged me again! Please do not rent from this company. The stress, the time and the frustration trying to get an answer.

These are the biggest crooks and bunch of liars I have ever dealt with in my 45 years of living, please don't make the mistake I made and deal with these people. They have ripped me off and cost me a tow bill after they told me to park there. Customer service, corporate, and front desk have no communication, you get a different person every time you call, and all of them either transfer you back and forth or tell you something different. They made promises they couldn't keep and cost me 3 more days rental because they left me stranded with no car and I was depending on their word which is nothing but lies. $1297 for a 5 day rental 6 hours of driving back and forth to the rental place and at least 4 hours a day on phone and they did not help or cooperate at all. They are rude and disrespectful. I will never rent a car anywhere again after this experience.

Absolutely HORRIBLE EXPERIENCE. RUDE! Were the front desk woman and the man who got the cars from the back. I was there exchanging a car I received from the airport that had faulty steering and faulty brakes. I filled up the gas tank of the car I was returning and burned whatever it took me to get to the Danbury office which was not much more than a gallon. They said I didn't bring the car back full so they would have to charge me for the extra gas. THEY CHARGED ME $70. Didn't know this until I received my final bill a week later.

They are trying to stick me with another car renter's parking ticket from NJ, even though I only visited PA on my trip. You would not believe the hoops they are making me jump through. My AirBNB receipt is not enough. They want a time stamped receipt from that day. Car was full of gas, so obviously, I didn't go to the gas station. And since we spent the day with my 87 y.o. aunt just chatting and making food at home, I don't have any other receipts. This has become a NIGHTMARE, please for the love of God, DON'T RENT FROM AVIS, EVER!!!

On October 15, 2023, made a prepay reservation thru Avis.com for rental periods 10/16/23 to 10/19/23 with a pickup for 12:00 am. Upon arrival to LAX, I headed to LAX Avis to pick-up the rental car, which the time is now a few minutes after midnight, 10/16/23. In my attempt to rent the car, I learned that I needed a rental deposit of $250.00. When the clerk ran my credit card, it declined, 10/16/23 at 12:51 am..not enough funds available to cover the deposit. I asked if I could use my debit card but was told that I couldn't.

Very bad service, I've been charging for months and asking for the deposit to be returned and they only are working to not return it. They ask me for documents and every time I send the documents they come out with something new to not return the deposit. It is not fair for them to play with people like this. I hope to be able to make a formal demand since it is not fair.

I rented a 15 passenger van for my mother's funeral & Burial. When I got to Avis location on 143 Courtland St NE, Atlanta, GA 30303, United States, 1/3/24 they told me a few mins before the van be ready, so we waited, and waited, and waited people coming in and going picking up and leaving. After several request and 2 1/2 hours later finally it was ready. They wanted to charge us for addition drivers that was normal, so my son asked them if they can help for the inconvenience of waiting so long. The rep advised they couldn't do anything so I got up and told them "you got us here waiting almost 3 hrs. and you can do anything?" She told us she can't but she will call the manager. The manager heard me and pop to the front counter and told me they can't discount while being on her cell phone. I then told her again and explain we sitting there for long time and I have to drive 18hrs to my mother's funeral and burial and she don't have no consideration!

I rented a car from San Diego to Santa Barbara. It was an one night rental for $124. On December 13 at 4:45 AM I returned my car and dropped my key in the Avis drop box at the Santa Barbara airport. When I got home to Tampa Florida, I got to my Jeep in the short term parking area and quickly realized I had dropped my key in the AVIS box in California and I still had their rental car key. I immediately called Avis (customer service as Santa Barbara would not answer). First thing Friday morning, I overnighted their key ($127) charge and sent a note asking them to mail my key. From Wednesday evening to Monday, I spoke to at least 15 different Avis reps who could not help me and I called the Santa Barbara location 33 times and they would not answer.

Rented a car for 10 days out of Kansas City in July 2023. Had no issues with the car or the service at the location. 4 months later, I received an additional charge from Avis. I called and they claimed it was a "toll charge." I asked for further information and they had no proof of such tolls, so the supervisor said he would issue a refund. 3 weeks later, no refund yet, called again and now they claim it's a speeding ticket. Requested TWICE to have a supervisor call me back because they're "busy." No call backs. Emailed their customer service and they ignore the complaint and refer me to site to look up the speeding infraction, which doesn't exist.

I have been a loyal customer with Avis but time and time again they treat their customers terribly. I have been charged for gas multiple times even though I have receipts and photographs showing a full tank at the time of dropping it off. I have had many hidden fees that randomly show up and when I call customer service they can't explain. Multiple times my car is not ready and they claim to upgrade me only to find out the car they are giving me has a major issue. One time the car smelled like someone was smoking heavily and all my work clothes smelled. Another time two tires were close to flat. I have picked up two cars that were not anywhere near full, making it very hard to calculate how much I have to fill up. Most recently I rented a car on a special, needed to move up the pickup time by 1 hour and they wanted to charge me 33% more. The car was confirmed available an hour earlier. Honestly just a terrible company. Not going to use again.

Avis rental car service was utterly disappointing and unprofessional. And in front of my kids they were using vulgar language, fighting and yelling at each other in front of my kid and wife. Extremely, extremely unprofessional. Despite having a reservation, we were left without a rental car due to poor planning on their end. To make matters worse, we had to endure yelling from staff in an adjacent room, adding to the already frustrating experience. To make matters worse they gave me a stupid electric car and didn’t even tell me, and it wasn’t fully charged AND IT RAN OUT 5 miles away from house, thanks for making me miss Thanksgiving with my family. Avoid Avis at all costs if you value customer service and reliability. I need you guys to come pick this car up and drop me off a gas car, I don’t have time to be charging this thing nor did I request an electric car or a as made aware it was an electric car and on TOP OF THAT IT IT WASNT EVEN CHARGED.

I booked a car with Avis and prepaid my reservation. When I returned the car they charged my card for an extra $1,000. They said the base rate had changed. I showed them the Avis email confirmation that stated what the base rate was that I agreed to pay. They said they can change it. I wouldn't have booked with them had I known that and I have never experienced that with any other rental company. SO BEWARE OF AVIS, they'll just charge your card for whatever amount they feel like despite anything they may have quoted you.

I made my reservation online four days ago. At 3:00 p.m. today, I went to Avis on Main Street in downtown Kansas City to pick up the vehicle. Victor and his significant other asked for my credit card and driver's license. Immediately, they told me, "We don't accept that credit card." I told him I had reserved the car with it online and was charged. So, I suggested my debit card. Victor asked me for my credit score, and I told him 724, and Victor said, "You should be approved." Then he did a credit check, and Equifax did not approve me. He said, "It must be debt to income ratio." Then, Victor asked me for a voucher code when I reserved the car online. I told him I did not receive a voucher code but only a reservation number.

Two months ago a rented a car from Avis online. I prepaid for the several weeks of usage while booking the reservation directly through them. Upon arrival for my pick up I was notified that I needed to provide a form of payment in person for a deposit and incidentals as the form of payment used online somehow could not be used. I did not have the same form of payment handy on my person so I just used my debit card to complete the rental process and picked up my car. A day later I noticed an $1100 charge on my debit card from Avis and promptly called them to report the error. They notified me that this was just the deposit and it would be refunded once I returned the vehicle.

I wanted to bring it to your attention that the corporate Avis rate and preferred membership get charged more money than if you book as a guest. I frequently rent a car for my job. In the last three rentals, I compared rates, and our corporate rate/preferred rate is, on average, $100 more than that of a guest booking for a five-day rental. I have contacted Avis regarding this because it didn't make much sense to me. However, they didn’t provide a satisfactory answer. They’re a scummy company that should go bankrupt.

My wife and I rented a car at the Atlanta airport to drive back to Tennessee. We were at the counter before 9 AM and were given a Ford Edge for our vehicle. When we went out to the pick-up area, the car we were supposed to be in was being given to someone else. We were instead given a Jeep Grand Cherokee, which of course didn't match the paperwork we had so our first problem was at the gate trying to get out of the airport. We finally got on the freeway headed home when the transmission on the car failed and would not go out of first gear.

Paid in advance on website for 3 week rental. My car was being repaired and they finished the repairs sooner. When I returned the car to Avis early they said I would not get a refund because I paid upfront! When I called to dispute the Avis rep said nothing they could do. Why offer upfront payment to expedite process then penalize customer for early return?

You can't expect a car from the Avis, they are not reliable. Booked a car, got text message and email confirmations to find out that there are no cars when I arrived. Ended up with ruined weekend plans, wasted time and money.

Avoid using Avis for your rental company. We rented a 12 passenger van months before our family trip. A trip that was to be spent relaxing and non-stress as a family. Before my husbands bone marrow transplant. Day before, July 12, 2023, we were to pick up van we got a phone call from the jet port site in Portland Maine. Girl stated she was confirming we were still picking up van the following day because they had too many rentals for a van and not enough vans. I stated, "Of course why wouldn't I, it's been booked." She then stated some people will not get a van but 2 SUVs. I stated it was not acceptable. We rented a van to be together for a reason on this trip, my husband is ill. We are traveling to Tenn. and want to be all together that is why a van is rented.

On July 15, 2023, when I visited the Avis Center to pick up my rental car, I was directed to a parking space to get the vehicle. However, upon reaching the assigned parking area, my car was NOT THERE. I reached out for the assistance from a staff member who initially offered me a truck, which I declined. They then asked me to wait in the scorching 115-degree heat. After a considerable wait, they finally brought a small car for me. Due to the extreme heat, I did a quick check and ended up driving the car, noticing an unusual smell but not identifying it clearly.

My first time with Avis was horrible.. I rented a car on Sept 15th 2023. Returned it on Sept 24th 2023 @5:44pm at the Flushing Avis. Got a text on Sept 27th stating the car has not been returned. They are taking $271.46 out my account twice.. Been calling every day to get it solved. No one can tell me why it wasn’t checked in, all they keep saying I’m sending it to the right department to close it out.. Well woke up today for another charge for $271.42. Called. No one know why. And guess what the bleeping contract is still open.. At this point I'ma have to catch a flight from GA back to N.Y. to file a police report so my lawyer can request a copy of the footage so I prove it was dropped off. Not playing with these animals.

Rented a car at Bologna airport for a long 8 day drive. When picked up in their rental area, car did not have Android Auto which was desperately needed for the long drive. After trying many different phone numbers, including airport phone number, all customer service and help lines, was either told they were the wrong department or was disconnected or recording said not open on weekends. Will never use them again or recommend them. Appalled at lack of care.

Received a Jeep Cherokee that’s heating and cooling system didn’t work. This caused fogged windows during rain downpour and no heat or air. We were left on our own to exchange the car during a time when five local rental locations had no cars. Customer service offered no help. Later extended rental two days and was quoted $70 per day. Was charged $346 due to their error. Made several attempts to have amount adjusted and again customer service at two locations and online gave NO help. Still trying to get issues resolved. If you have plenty of time to waste from poor service and questionable automobiles then Avis is your best bet.

Harpa needs a raise. She speaks English. All your employees should speak English. It's the biz of tourism. People from all over the world rent cars. I feel Avis overcharged me on gas. I had over half a tank of gas and they charged me for a full tank. In Naples, it is extremely hard to find a gas station or to find the streets. There are NO street signs. NO map from Avis. It's terrible. All of Europe there are NO street signs. And the GPS she gave me, the adapters didn't match. The rental car people really need to go with the customer to learn how to operate the GPS and make sure the correct wires go with the correct machine. LAZY!!! AND move that keybox. It's hidden behind the cars. LAZY!!! Such an easy fix but no one will move it. I don't plan on using Avis again.

Due to the error of Avis/Budget me and others missed their flights. Avis didn’t allow any rental returns be checked in or parked for almost 2.0 hrs of no movement. They didn’t feel that it was their responsibility to inform the customer but that didn’t happen. I was even threatened by an Avis employee for complaining. I deserve a full refund for the hardships that Avis put through.

We rented a minivan from Avis at Albany International airport. When we folded down the third row seats it looked a herd goats had been in the back. The windshield was filthy and the washers didn't work. This van is registered in New York which requires a registration sticker and an inspection sticker to be legal both of which are missing. We were traveling out of state and didn't see till we were out of state.

Warning!! Please do not rent a car from Avis. I wish I had done some research or review before I rented a car from this company. After paying for a car on their website, I returned their car after 4 days and received a charge of $250. I don’t understand how. They will not explain to me about. The receipt has unreasonable charges that wasn’t even on their agreement when I was making the booking. No one is able to give me vivid explanation of this ridiculous charge. I have rented other cars before and had no issues but with Avis, it is crazy and unscrupulous set of people. Do not rent a car from them because if you do, you will receive unrecognized charges on your account. I will NEVER do Avis. This company should be stopped by all means.

They sent me a bill a month after I returned the car I was being charged $700 for glass replacement. No one can tell me what glass they replaced, they didn't take any pictures and they will not e-mail me back with the proper documents to file a claim with the insurance I purchased! Disgusting, I have never been so sickened by a company in my life!!!!

I have now had this problem w/ Avis several times. They charge $250 to $450 for anything from two soda cans left in a vehicle (“excessive garbage”) to dried mud on driver’s mat after camping in an SUV. Both “required” detailing. No photo documentation or detailing invoice. They insist that their TOC as quoted by CSR basically says cars must be returned perfectly even though they only clearly reference a $450 charge for smoking.

Avis not only charged my husband for wrong dates, but they also got the times wrong. After charging $500 for a car rental, his reservation was canceled because someone put in the wrong pickup time. We had to pay another $300 for a second rental and have to wait 5-7 days to get our refund back for the first $500. LIVID is putting it lightly. Let me take $500 from them and tell them they can have it back in a week and see how well that flies.

Avis Victoria bc airport - Price at pick up was not original quote, it was virtually brand new car and they never activated the NAV and did not know how. Also was eligible for free upgrade and was not offered.

My experience is and was very poor. I rented a vehicle with Avis on July 12, 2023. The first vehicle I picked up reeked of cigarette smoke, so I requested a different car to which they did accommodate. While in this vehicle, I was driving on the freeway and a large truck kicked up a rock and chipped the windshield. Didn't think too much of it, figured they would be able to get it repaired and send me the bill. Well they did and they couldn't just repair, they had to replace the entire windshield which came to a grand total of $1,156.53.

Avis car rental website is very deceptive!!! Give you a reasonable rate to begin and then switch to 25% higher rate at checkout + $50 cancellation fee, bait & Switch. DON'T DO BUSINESS WITH AVIS CAR RENTAL

First, I normally don't post reviews but my experience was the worse. First I arrive at the counter at JFK NY and took over a hour. Eventually I got my car (not exactly the car I wanted). Then after a few days I get a ticket because they gave me a car with a expired inspection ticket. I call and inform them, I went back and they gave me a new rental, but I left my cap in the car. When I realized I lost my cap, I went back and asked if they located my cap because I remember putting in the back seat. You would think if they clean car, you would take all you find to the back office, unfortunately, they stated they have nothing. How in the world you tell me that when you went to the back office and back in less than 15 seconds. I actually was shocked how quick he responded. Thus is the last time I rent at Avis, and I would recommend ant friends and family to NEVER go to avis.

Rented a car at Rapid City airport and have never experienced a more rude agent. I had a few questions about the rental and he would not answer anything. Just totally ignored everything I asked. Would not even look at me. I have used Avis many times and always have had a good experience. I also had to call and have the fuel charge removed, even though I returned the car full with a fuel receipt.

Booked Avis Rental starting 3 weeks from today. Cancelled the reservation approx an hour after making the reservation. Unfortunately selected the "prepay" option and paid in advance for the reservation. They charged me $50 for cancelling. Lesson: DO NOT "Prepay". If I had NOT prepaid and then canceled, then I would not be charged $50. There were days when companies did business ethically. If they clearly stated the policy of $50 cancellation fee during the reservation, then I would not challenge the charge. But they do NOT and only when you decide to cancel do they display the $50 fee. DO NOT PREPAY!!!!

Avis over changed me for full coverage insurance which I did not need because I have it already on my personal vehicle. Was told by a rep they would correct it and send receipt to email. Never received email and was charged more money then suppose to. I asked to speak to a manager a few days later and the rep name Mario told me no he would not put a sup on the phone and argued with me which is unacceptable.

DON'T TRY AND RENT FROM AVIS! Apparently they don't understand what a reservation means! Reserved a car months ago and the manager of this place calls me the night before I was to pick it up and tells him he has no cars and to call customer service. I call customer service and they are going to make another reservation for me at another location, but can't guarantee they will have any cars. This company needs to go back to school and study the word reservation.

I never had an issue with Avis until today. Their website doesn't show the correct payment method and because of this there was a mistake in me canceling. I created another reservation and called them on it because the base charge wasn't charged correctly. They refused to fix it and charged me a $50 cancelation charge on it. I found a better deal with Thrifty. Was $250 less.

Avis customer service's main goal was to pass the call around and provide no resolution. I had issues with signing up and getting an AWD number. I managed to get the AWD number after being passed from one customer service to another and multiple repetition of my concerns; however, I still cannot sign on due to an error that the system does not recognize my email address. I had since given up and moved on to a different car rental company that appreciated my business.

Horrible customer service and price gouging. Makes it impossible to get your money back. I tried calling their customer service and they couldn't help. I also tried going through their supervisor and nothing help.

I prepaid for 2 large SUVs on Maui - upon return I was charged over $250 in vague and ambiguous “fees” and was charged $71 for one car’s gas. Both vehicles were returned full. They advertise low rates to suck you into using Avis and then upcharge after you return the vehicles. STEER CLEAR OF THESE THIEFS!

Avis has the most idiotic car pick up system at John Wayne airport. First, Avis is not even listed as a rental car company. When you come out of baggage claim, Hertz and others are one-way and Budget another day another way. So after you have put in Avis into your map app and figured out where to go (down the elevator to the garage and walk past just about every other rental agency), you get to an Avis office where you stand in line (it was 20 minutes for us at 1:00 pm on a Wednesday). There, you get your paper (yes, paper) reservation, but no car key. Then you walk to another place in the garage and you stand in a long line and wait (it was over half an hour for us) until you’re able to present the paper you just got from the other place to the person who will give you your key.

In short, company unwilling to make an exception to allow a credit card over phone or debit card in person to help a stranded family get home, one going through cancer nonetheless. I will never use Avis!!! Sad that their policies don’t see actually people’s situations!!

Can't even get my refund back from a car that I didn't even get. They took the deposit online and then when I got to the counter they couldn't even use my debit card. They suck. I'm still waiting on my money.

I prepaid for a rental car with Avis using PayPal. Avis told me they cannot accept paypal as a payment method because there is no card number to check the last 4 digits on. So the day of vacation avis charged me the full rental amount, plus deposit. After I had already paid in full and should have had a $300 hold on my credit card. So now I have an authorization and have already paid a total of $1,049. This is day 1 of my vacation. I ask for my money back from avis and paypal. Neither company will look at it or try to resolve anything in anyway. I am quite upset at this point. But hey everyone going on vacation with a family of 4 has multiple extra thousands of dollars available to go with right? I end the vacation 1 day early. Lose the money paid for prepayment on the day's activities. $260 gone. Come back home and return the car 1 day early. So a total of 6 days.

San Fran Int.- Avis - very poor experience. I was supposed to get a free upgrade. That didn't happen. The car that I was given had two completely bald front tires and the safety alert system didn't work for the left side. After spending 2.5 hours on the phone - being transferred to a total of eight people (because I kept getting told that helping me with a car exchange was not something that they could do - even though the last person who just transferred me to the next person said "I will transfer to the person who can help you"). I had to drive that unsafe vehicle to the return point thirty-five minutes away. I was told a new vehicle was waiting there for me. When I got there I was told that location was never contacted and they didn't have a car for me. Maryanne did work something out (Kudos to her!). She gave us a car that was going to be picked up for transfer to somewhere else.

Booked an economy car through Avis for a return trip to SC. I even called and confirmed all details after making the online booking with customer service. I even triple checked that they would accept my debit card as payment. Once I arrived to pick up the car I was informed that they wouldn't accept my debit or my husband's credit card as he wasn't present. I was left stranded in Memphis TN with no way back to SC. Thankfully a wonderful private car service accepted my fare last minute and only charged me 600.00 to get me to Birmingham where my husband could pick me up. I will never book Avis again and as a travel agent I will never book my clients through Avis.

I booked and prepaid a rental for July 20 - July 23, to be picked up at PA airport when the flight arrived at 11:55. My plane was delayed a few minutes. I came to the kiosk to pick up the car at around 12: 40. The kiosk was closed; I was unable to pick up the vehicle. I need not tell you how dangerous it is for a woman to be alone in a parking garage at an airport in the middle of the night. I ended up Ubering to the hotel at 2:00 AM, after spending about 30 minutes on the phone with AVIS personnel, only to find out they could not help. (I think they teach this phrase in their training.)

Updating my previous review…I had a trip preplanned and had already paid $475. On June 27th I got to the rental center at the Seattle airport I was offered a free upgrade. I also asked to add a driver with a different last name ($65) and asked for the toll road upgrade ($55) so I was fully expecting to pay extra for those two items. Before the end of all this I realized that in reserving my car I accidentally said I would be picking it up at 9pm but meant to pick it up at 9am so I see where one more day should be charged to me. I agreed to the $115 they wanted to charge me for that. My math (old school) says I owed $235 above my original $475. Giving me a total of $710 for my rental. In the hurry to get to the airport the following Saturday it wasn’t until I got to the gate I had a chance to look at the email receipt I was sent by Avis. They were charging me an additional $699.

Oh, what a delightful three years it has been, being an esteemed patron of Avis! Their exceptional service has left me utterly speechless, and by that, I mean I'll never be renting with them again – EVER. It all started with the genius at the DTW airport (pickup) Avis rental, who generously provided me with their version of the truth about gas refill charges. But wait, there's more! At the drop-off airport, they must have thought it'd be a real treat to charge me for rental insurance, despite my clear and concise decision to opt-out. Bravo, Avis, bravo! And I can't forget to give a standing ovation to the Avis manager at the Westchester Country Airport (drop-off) for his enthusiastic performance in arguing with me for over 1.5 hours. Such dedication to customer satisfaction is truly inspiring!

As a follow-up to my previous negative review of Avis Car Rental written on 7/14 for an incident that occurred on 7/4, I am pleased to report that the customer service department at Avis Rental responded to my complaint in detail today and adequately addressed my concerns.

On 2/15/2023 I made a reservation for a car rental in Fort Lauderdale. Today, 7/14/2023, when I reviewed my timeline for the upcoming trip I see my base rate went from $440 to over $1500! What??? So, I got on the Avis website and started a chat with Avis. My first operator conveniently disappeared when I mentioned my base rate being raised. The second operator guided me to their 1-800 line. Now, when I call there I am told that I have reached the Budget line and was asked to call Avis. I am pretty sure they are all the same company, and they just want to give you the run around and take more money. Needless to say, I put the same dates in Expedia and found a car for 1/3 the cost. Literally the exact same car. Canceled Avis, for life. No more business with them. They are in the doldrums with the other crap companies like Frontier and Spectrum. Stay away!

When I got the rental car from Avis, I had 18.9 gal of gas and when I returned, I put in 23 gal. It shows on my receipt. So I called the customer service and notified their manager as well. They refused to refund the 4 gal gas cost back to me by saying there is no such policy.

These people will rob you blind if you don’t watch your bank. Terrible experience. They will make you sign one contract and make another behind your back. They know customer service will not help so they will take it out knowing it will be hell to get it back. Charging your card without permission, etc. A lot of fraud going on in this company. Never again will I rent a car nowhere period.

Good morning. I am writing about my experience with Avis/Budget. I rented a Suv from your establishment on 315 Garrisonville Rd, Stafford Va 22554 on Saturday June 30th at 1 pm but I arrived at the store at noon, I initially went there to add a driver only. (My son-in-law Michael **) because the reservation was scheduled for DCA but my son in law Michael ** need to pick up his daughter from dance and would not be able to make it to DCA in time, but the agent at the Stafford location informed me that my son-in-law & I could have rented from the Stafford location instead of DCA and the rate would be the same, so we decide to rent from the Stafford location.

The worst rental car company, ever. That is what I felt after having to wait for hours to pick up my rental car after PRE-paying online already. You don’t want to start your holiday with family, with a 3 year old toddler waiting for at least a couple of hours (minimum) in line. Long lines and not enough people to help check out. THE WORST RENTAL CAR COMPANY.-

SUMMARY: DON'T USE AVIS, EVER. DON'T PREPAY EVEN IF IT LOOKS LIKE YOU'LL SAVE MONEY. JUST AVOID AVIS ENTIRELY. Worst experience ever. We prepaid $481 on my wife's card. When we went to pick up our car it was filthy and had dings in various places. I literally got greasy gunk on my hand when I opened the trunk. The check engine light was on. We asked for another car and the lady on duty said there wasn't another available. She wrote us a little sticky note to show that it was in bad condition when we got it. When we returned the car after our trip they charged us an ADDITIONAL $235 on my card for gas. We showed them the receipt to prove that we had filled the tank right before bringing it back. They then refunded that additional charge of $235 back to my card.

Like most of the reviews, I was told one amount and ended up $200 more. The Man at the counter at the Salt Lake City Airport (on a Sunday June 4th) was soooo nice. He said an amount and said I would get a refund $200. They took the money and did not refund. Do not believe anything they say. The car was not cleaned and there was garbage on the back seat. Go elsewhere and so will I next time.

Avis will scam you like any other scam artist. Never go to AVIS. I won't make that mistake again. I filled out the full contract a week or more in advance. When you arrive at the Avis counter you expect your car ready, and no changes or additional charges. Maybe the question about do you want to pay for gas in advance? There never was any mention of TARIFF. Or PWD. I had already included CDP or Collision damage protection and theft protection. I rented a large SUV for a family vacation in Cabo MX. Paid for the vehicle in advance but when I checked out there was a 62% upcharge for various items. I rented the SUV for $1300 US dollars. When checking out there was an additional $810 US charge.

I am an avid traveler and have dealt with many rental car companies. My experience with AVIS was by far the worst experience I have ever had. I got in late (1:00am) to Hartford Airport after flying all day. Made my way to the AVIS counter where I had reserved and prepaid for a "LUXURY" car. The counter experience was actually fine and typical. I found my car and it was the smallest Cadillac they sell. No one could fit in the back seat except for a small child. The car was not clean and smelled of marijuana and incense to the point it made you gag. I was so tired and still had an hour's drive to my final destination. I did not go back to the counter. That was my mistake.

Updated on 7/1/2023: It gets WORSE! When I arrived at Seattle airport to return the car, I was checked in and closed the ticket, no problem. Nothing said other than thank you. Then I got the receipt via email as I was headed back to my hotel. CAD 1463.71!!! (The price on the initial agreement was CAD 345.63.) When I looked at the receipt, the majority of the charges were from “Taxable Products/Services.” When I called Avis, they had no explanation and just said that was the price I agreed to. No, no I didn’t. I immediately called my credit card company to report that charge as fraudulent.

Avoid this scammers. I wish I read his reviews before.

Avis “Lost & Found Dept” does not answer phone and forwards you to VM that is full. Customer Service Dept and local site won’t help, referring you to Lost & Found. Website info directs you to airport location that does not exist. A week later & I am still without luggage. Filled out satisfaction survey to which I get a canned response that Avis is sorry that I had poor service…yet no offer of solution. Enterprise, from now on.

Avis lies to customers and even advertises on its own website that a credit card or debit card with sufficient funds for the car rental and security deposit can rent a car with a valid driver's license. This is a lie. It is not true. I had very good credit. I am a safe driver with no accidents and had sufficient funds. This was a lie and constitutes as harassment.

The Terrible customer service is just the tip of the iceberg to this scam and fraud of a company. I don't recommend it to anyone. Was not able to attend a family graduation but they have no problem taking your money.

Reserved a vehicle for May 23, 2023 at the Albuquerque airport to be returned 14 days later at the Salt Lake City Airport. They charged a $400+ adding fee for that different drop off. Okay, maybe they pay a driver to drive it back to Albuquerque? Clearly not the case as our vehicle has North Carolina a plated so just another scheme to offset their "lower price".

We went to the AVIS rental online and selected our rental from the Palm Harbor, FL location and even prepaid for our rental online. Come to find out, the vehicle we reserved at their location was not there and there and they would not comp us a different vehicle without paying the difference. The girl that worked there said they have nothing to do with their website and no control as to what the website says is available at her location. I called customer service and could barely understand the person from their call center. The person told us what we needed was available at a certain location and they could modify our rental there. Well I called that location and they said they don't have it and will not have it at the time we needed it and told us customer service lied.

Bottom line - confirm your rental, because when you arrive they may or may not have your car and you might have to wait. Also, don't request an itemized statement because you won't get one. They apparently don't provide one. You will also be charged a $1.00 per day for their Frequent Traveler Program, yippy, more hidden fees. If you're going to a state where there's tolls, you also won't be given a transponder and you could be liable for those charges as well, which is more if you're going online and paying instead of using a transponder. STAY AWAY FROM AVIS!!

On April 20th, 2023 I reserved a car and prepaid the amount of over $720.00. The following day I canceled the reservation and received an email from Avis that my funds, minus $50.00 would be refunded within 10 business days. 21 days later, no funds. I contacted customer service and was told I hadn't requested a refund though the email of 4/23 didn't suggest I needed to. As of that call my "formal" request was acknowledged and I was told I would receive my refund, minus $50.00, in 3 to 5 business days.

My wife had the worst customer service experience of her life with Avis. She first received a vehicle with a heavy cigarette smoke smell and there were no other vehicles at the location for her to swap. She then had to go to another location and the Avis rep was awful and not empathetic at all! She got a different vehicle, which was smaller and one of the seatbelts did not work. After a half an hour of trying to fix the seatbelt, they gave her a third vehicle. At that point, she had already lost about 2 and a half hours of her day.

Caution fraud alert! I prepaid for the gas and they charged me a full tank of gas when I returned (and at well above market price). I only used a quarter of a tank. Please report this company to the BBB.

Avis has the worst customer service ever!!! These people are worthless, unprofessional, unbelievable and they only waste your time for NO reason. They are lazy and they won’t answer your question rather than hang up the phone and transfer to some other lazy, idiot, worthless person until you get to the final boss who will hang up on you because he or she will have a bad phone service. I called the number 866-446-8376 ten million times already for HOURS, days, weeks, months and not even ONE person was able to help me. How is this even possible? A company might get one or two idiots working for them but this company doesn’t even have one ONE normal person working for them.

I travel across the United States and Canada and must utilize various sources of transportation to get to and from various destinations. It's been my observation over the last 7 years that Avis is by far one of the worst. I booked a vehicle for my wife who is traveling to Israel for vacation. For whatever reason, they would not accept her airplane itinerary, her credit card or debit card; both A rated. I as well as other co workers have experienced various problem with Avis. While she was on the phone in a panic, I went to the Enterprise app and booked her another vehicle. After she calmed her down, I told her walk to Enterprise and pick up the vehicle that I booked on my phone app. They gave her a car no problem!

Our car isn’t reliable and we needed to make an urgent trip to Michigan. We requested a rental w/ Avis on 4/28/23 & paid ahead to save money. An hour later a friend offered a car for us to use so we cancelled the rental. We were told we’d receive our money back in 7-10 business days. It’s now 5/10/23 & there is an “investigation” w/ management & they are saying it could be another 7 days of us waiting for a refund! It was literally an hour they had our money. How is it this hard to get us a refund?!? Word for the wise, never pay ahead. We are over a week out from payday w/ no money or groceries desperately needing this refund we should have gotten days ago. I will never understand how, in the 21st century companies can take your money in seconds but then take weeks to get it back to you!!

I booked a rental for 4 days. The email I received clearly indicated that I waived all insurance ($0 on each line). On the last day, I extended the reservation by one day and the confirmation confirmed the cost would only increase by the one day ($42 + taxes). I then received an email which shows I now accepted the insurance fees for $125 total which I never did. This took three calls to resolve with Avis. At first they only wanted to offer a minimal partial refund until I threatened to file a chargeback for the full amount just to recover my time spent having to get this resolved did the representative offer a "one time courtesy credit".

Updated on 05/05/2023: I recently reserved a rental with a paid for in full with a received confirmation only to have it canceled and informed that it could take 7-10 days for my refund. Well, it's been 10 days and upon calling for update, I'm now told it could take up to 15 days. Informed the the barley English speaking customer service rep that I would be filing fraud paperwork with my bank and local police dept. They were like, "You're welcome to do so." Damn straight Baboo. Rep was like, "I promise you that it was already processed but wait a couple more days." Police reports seem to work best. Going forward, I will pay premium for the service as this company is nothing but bad service at best.

Went to airport to pick my car at 8am and was greeted with a Seinfeld episode of reservation. They know how to take the reservation but don't know how to hold it, which is most important part. I had booked a minivan and they didn't have any minivan. Instead gave me an SUV, that's not right. When I was taking my old parents for a trip, minivan helps get in and out easily and is much roomier. I can tolerate SUV to some extent, but when I returned they charged me $72 for gas while I filled the gas up to the brim right before returning, in fact I topped it off!!! Had to call and wait in line for half an hour before getting a human on phone, I hope they will return my money!

I returned my vehicle with a full tank of gas at Tampa Airport. My boyfriend and I Just filled it up at the Marathon gas station which is across the road from the airport. Avis charged me $91 for fuel claiming that gas wasn't full. Lies! Unfortunately, I paid cash and didn't get a receipt so they will get away with robbing me. I should have taken a picture but we were rushing to catch our flight out of Tampa. I WILL never rent with these thieves again.

Avis has been a disaster to deal with. I waited more than 3.5 hours in line and was given false information. I was charged nearly $1300 for a regular rental for 5 days and I recommend to NEVER TRUST doing business with them. Enterprise or Natl much better option, please don’t regret making the wrong choice!!!

Heads up that Avis Canada is misleading customers in that the charges are not always in Canadian dollars, they charge in USD, which results in much higher cost. We downloaded the Avis app, booked a vehicle in Greece based on the price shown which we expected to be in Canadian dollars (since no currency was shown), reviewed the email receipt (from Avis Canada) showing the same number in the quote but they charged our credit card this number in US funds vs Cdn funds.

Avoid this company unless you enjoy lying, shady salespeople selling you insurance coverage you don’t need and then refuse to offer a refund when you call them out on their dishonesty! We prepaid for our rental and had our own coverage in place and they falsely sold my husband their insurance policy telling him that ours wasn’t acceptable which it absolutely was. Nice to come home from a vacation to a $1200 bill for something that was sold in a completely dishonest way.

I pre booked a car through their online service. When I got to Hawaii to get my car they said I couldn’t use the reservation that I had and had to make a new one. They said that I would get refunded the first one within three days. It is now been almost 2 weeks and I have not received any of the money that I originally paid. Back to contact their customer service and talk to someone. It takes over 30 minutes on hold and got me absolutely nowhere, after the guy said that I had gotten paid and just hadn’t showed up on my end I called my credit company and they said that there was nothing pending from them whatsoever. I would not recommend using Avis and would rent a car from anyone besides them.

I tried to rent a car in person, I went through the whole process (showed my ID, driver's license, credit card) and even when they told me that they had a couple of cars available, the computer rejected my application (literally, that's what they told me) and they didn't give me any specific reason. Then, I downloaded the app, I completed all the information and I tried to rent a car one online, thinking that may be the result would be different using the website. This time, my application was not only accepted but they also charged the full bill (310 USD) to my credit card. When I went to the airport to get the car, they needed to check my documents -which seems reasonable- but I had to fill out the application form all over again! What is the "advantage" of having an app or a website if at the end you will have to go through the whole process again?

In short, they tried to charge me for someone else's damage. Not only this, when I questioned it, they yelled at me over the phone. I did get my refund when I presented photos proving they were wrong. Respect goes a long way and Avis needs to learn this and not be rude or scam their customers just because they wanted to use their own insurance rather than their CDW.

Thank you manager Yash from San Diego Avis! He was very patient with us and help us in our desperate times. It was hectic that day, but you still treated us with respect and took your time to help us out! Thank you once again for saving our trips and for being an amazing person!

So my wife and I needed a rental car for 1 day. (Actually ended up 23 and 1/2 hours) We picked the car up on Feb 24 and returned it on Feb 25. Upon picking the rental up we were charged a total of 262.51 with a 200 dollar security deposit included in that price. So 62.51 for the rental and 200 for the deposit. Since returning the car we have been charged three different charges totalling 363.19??? So we called Avis Rent A Car customer service basically to find out they doubled charged us and now 10 days later they don't want to give us our money back. The supervisor I spoke with basically lied to us and we are currently still "waiting" for our money back! My suggestion to everyone renting a car... STAY AWAY FROM AVIS RENT A CAR.

In November 2022 my wife and I rented a vehicle from Avis at the Texarkana Airport in Arkansas. A few days later we were stopped by an Arkansas State Tropper. He tells us that the license plate does not match the vehicle. He looked at our rental agreement. He did not ask for our ID or any other information. He politely let us leave. From there we went directly to Avis at the Arkansas Airport and reported this. The Avis Rep checked everything and gave me another paper printout with a full description of the vehicle in case we get stopped again.

After a month after rent along my car from Avis, there was an unknown charge on my credit card. I contacted my credit card to dispute the charges. Upon the credit card’s investigation it turned out Avis was charging for damages on the odometer and smoking in the vehicle. The car was checked in at 6:32am and the car was not inspected until 8:03am. The Avis representative checked out the vehicle, scanned the UPC, checked the odometer along with the level of gas in vehicle. Told us it was ok and we were good to go.

They charge fees for things I declined, they lie on their fees. I told them no insurance was needed. They charge insurance. They lied about gas fees. They hide fees. At the end their fees cost more than the rental price.

I wouldn't advise anyone to order from this chain organization. You can't make any changes to your order and the arrangement was terrible for the price I had to pay. Don't use this company. Terrible mistake that I made.

If you can avoid renting from Avis, you probably should. If you don't pay attention, they will send you a letter letting you know they are charging you $450 for a myriad of bogus reasons. I rent a vehicle a few times a month due to my job and we are forced to use Avis as a "partner." However, I haven't had one time where I haven't received some letter for the car being too dirty, or smoke smell and the latest? Dog hair. Again, I rent the vehicle for work. The vehicle isn't used for joy rides and transporting 200 people. Most of the time it's me and sometimes my Director. I want you to explain to me how I would be allowed to smoke (which I don't) or have a pet in the car? When I rent personal vehicles, I would never use Avis. They are untrue and try and steal your money with lies. Stay aware!

I am in disbelief that I’m having to write this review. (I’m not a review writer) However, I rented a car for two days on January 14th. I was charged the usual fee but along with that I was charged a separate charge of over $400. I immediately reached out to Avis customer service. They asked me to send my statement. I had to wait two weeks for my statement to come out but I sent it as soon as it did. They then asked me to provide a 23 digit transaction number which was not in my statement and of which I have no way of obtaining.

I rented a car from Avis in Mexico, Cabo to be exact. They rented me a car with a bad/repaired tire unbeknownst to me. It went flat after going over a speed bump, actually the tire burst. I took it to the Bridgestone tire company to repair it. And what they found and I have pics of, is that the tire had been previously repaired where the burst occurred. Thank goodness it was not on the highway or my family and I could have been easily killed. When I confronted the Avis office they told me the car was in good condition despite my photos to the contrary and charged me for a new tire! Avis Mexico is evidently just a name and not actually part of Avis US as Avis US did nothing to correct this! Be very careful and do not rent from Avis in Cabo!!

Two weeks ago I rented from AVIS at JFK airport. The representative was professional and very courteous. Her appearance was impressive, she was appropriately dressed, neat and sharp. Some people don't see the importance of how they present themselves, but it is important that you don't look sloppy, because no one will take you seriously. There was no wait time in picking up the car. The car was clean and had no unpleasant odor. And one thing I can safely say about AVIS, they have no problem upgrading a customer.

I really hate leaving negative reviews, and the people at the counter did try their best to help us, but I feel compelled to write this one to warn anyone else. Hopefully you can learn from our experience. We reserved a car for the Guatemala airport and we chose Avis because in their options they offered border permits for other Central American countries. The ones we needed were Belize and Honduras. Once we confirmed the reservation though, there were no instructions on how to arrange for this. After a week of searching I reached out to corporate customer service, and eventually got this reply: "Unfortunately, the only way to contact the location would be via phone number: (502) 2324-9000. We are very sorry that we cannot offer a better solution." (clipped)

I am writing to express my disappointment and frustration with the extra fee charge that I have received from your car rental company for three unpaid toll bridge fines. I was verbally and enthusiastically assured by your representative at the time of the rental that the tolls would be covered by your company. Unfortunately, I took her word for it and did not check the rental agreement.

Customer Service Agent Roy is the most disrespectful, unprofessional, arrogant representative I've ever experienced. He shouldn't be in customer service at all. A very bad representation to the company. It's time for him to retire ASAP. I will NEVER rent at Avis due to his unprofessionalism. However, I do want to show some love to Customer Service Agent Gabby "budget" who was able to assist me with my reservation in a much professional manner.

Be careful guys. They are fishing people. This is the worst company and they are going to thief you. I search for a car from Montreal airport and I didnt notice when I reserve that it's another location and in the airport they didnt tell me this is a different location and there is a extra charge almost double the price and I sign the contract thinking that this extra is a security but I found out they fish me. Bad management and bad workers. And they excuse at the first that I sign then they said it's for the insurance and I told them at the very beginning I need only basic insurance as my reservation.

The vehicle I rented was months behind the maintenance schedule sticker in the window, I only noticed it after driving a few minutes and the car losing power on a highway and flashing several hazard lights. Tire pressure warnings, Fuel Injection failures, I couldn't even properly merge into a highway as the car wouldn't get enough speed.

After picking vehicle up from Illinois on Wednesday the tire light came on just as I was leaving the airport. I was thinking a tire needed some air, then heading to Wisconsin I decided to get the tire checked only to discover that there was a nail in the tire. I didn't think it would have been safe to drive the vehicle all the way back to Chicago but rather for safety reasons drop it off at nearest airport which was Milwaukee WI, that following Saturday I took the vehicle to another tire place and the worker was not having a good day before I got there, his customer service skills were very nasty, so I left and asked my Son to help me find the nail as to take a picture only to discover that there are two (2) nails in the same time.

BEWARE: I work in customer service industry and calmly tried to resolve this but Avis is deceitful, dishonest, misleading, and uninterested in resolving our customer service issue, a defective rental car we were unable to use. I reserved & prepaid a rental for pick up at the Mpls/St. Paul airport AVIS location. After driving in winter conditions through the city it was obvious the car needed repair & was difficult to use. Drove 30 miles to park it at safe place and had others pick me up. Immediately called Roadside Assistance 4 times, no help. Emailed Manager (Karen P.) 4-5 times, no help. Attended event but returned car next a.m. Manager told me he would fully refund in 10-14 days and credit $100 since we put money into it trying to get it to work right. We did not get it in writing; he lied. 3 weeks later and multiple calls or transfers I reported no refund was rec'd. Reached a rep who gave me a case # and said he'd refer it to 'prepaid billing'.

I called Avis to rent a vehicle with hand controls. I was told to pay for reservation online and call back with reservation so they could add the hand controls in the next 24 hours. I called back, as told, only to be denied a car rental because the mechanics left without installing. I was assured they would have it completed if given 24 hours. The refunds would take up to 10 days. So to say the least, I am not very pleased. Not only is this not in accordance with ADA... it is an inconvenience when you have paid and assured it can be accomplished ahead of time.

We rented a car on 12/30/22 from Avis at the Philadelphia Airport. Upon picking up the car from the lot, the car had food stains on the outside (looked like pizza sauce) and the car had not been well cleaned inside. Found two beanie hats in the back and the car smelled like a strong mix of cleaning solutions and **. Drove 30 minutes to our destination and all passengers had headaches from the strong odors. Odors were equally bad the next day. Searched the car and found a ** blunt in the back row cupholder. Was disgusted by the lack of cleaning. Took pictures and then removed. Just called customer service to file a complaint. Was on hold for 30+ minutes. When agent picked up, put me back on hold for several minutes at a time to put just a few sentences into the system. Terrible experience. Got no email confirmation about the complaint. Will not use Avis again.

Rented car during Christmas holidays at JFK. It was dark, so didn't see dent in back of car until I got to my destination. Then the battery died and couldn't be charged. I am stuck in Connecticut and have tried for hours to get someone on the phone. NO "Emergency Roadside Assistance." Cost was $1200 for week! Will never use Avis again. Hertz just as bad.

I have rented with Avis in the past with no problem. This time they would not rent to me. They asked for everything except the kitchen sink because I was using a debit card. I was very disappointed to say the least. I left their office and went to Enterprise and had no problem getting a rental car!! All Enterprise needed was my ID and payment method.

If I could give 0 star, I would. I dealt with 2 reps from Avis in 2 different locations. I dealt with 2 complete crooks. I think they're trained to be dishonest and just squeeze every penny they can in any possible way. The 1st guy told me I needed to get insurance. I didn't. I told him I was insured by my American Express credit card. He didn't want my wife's card (same business card).

My husband had a rental agreement with them for 6 months. We had no issues with the car whatsoever. Our nightmare started two nights ago when we were home. A towing truck showed up and started towing the car. We have tried to confront the towing person to explain what it was all about but he hadn’t even explained who sent him or why. Wouldn’t even let us pick up our personal belongings and accused us in front of our children and neighbors of stealing the car. What was obviously incorrect because our contract was still going on.

Do not rent from them! We were in Costa Rica last week in December 2022. We rented a car from Liberia airport. First things first - Avis does not have a counter at the airport as advertised. Instead, you must catch a shuttle to take you to their location. Once we made it there, their representative lied to our faces that it is Costa Rica's law to have an insurance and that the insurance policy offered through our Chase credit card needs a ''special letter'' type of approval from Avis headquarters. We decided to purchase an insurance policy, we believed them. The representative clearly stated that insurance will cost us $43 per day. We had a car for 6 days, meaning total rate will be $258. Guess what; we returned home, couple of days later our credit card was charged for $343.

I reserved a car for Friday after Thanksgiving in Conyers Georgia. I was Supposed to drive to Alabama to see my Best Friend's new home in she just bought. Mind you, I live in Portland now, no telling when I'll be able to go back. No one returned their car until Saturday. They wouldn't even honor the price that I reserved the car for originally. I wasn't the only one. There was SO Many other people in there that day that was told one thing and was silently charged another. Even the franchise owner of the location sold dreams. Never again.

I paid an extra $20 a day for flexible travel. Tried to change the day of my drop off and the airport. Getting charged an extra $75 to do that. When I had picked up the car the attendant said it shouldn't be an issue to change drop off. Not flexible at all, don't pay the extra. Called 4 times for help. Got dropped 2 times. Got put on hold for 20 minutes... And had tried again. Every person said something different. App didn't recognize that I had picked up the car so it would let me do anything on the app. Told me to call customer service. Worst experience with a rental company. Never again.

I rented a car, they give me a car with an expired tag. The car got towed, and I can't take it out of the tow place because is illegal for me to drive it with an expired tag. I returned the key to the airport but they are not picking up the car or closing my rental, and every time I call them, the representatives are completely rude to me, criticize the company and blame other departments, and no one does anything to solve the problem. Has been 3 days of going to the airport and calling on the phone all day.

Rented Avis car in Rome & 1st thing we noticed was yellow clutch warning light. Went back to advise manager who said he would come to car & see what problem was. Waited for a while & no one came. Yellow light went away & we proceeded on our trip. Clutch issue re appeared in Sorento; called Avis & they picked up car. Their customer care advised no cars available in Sorento & we had no car for 2 days & that we would have to arrange on our own to get another car in Naples but they would credit us for expenses & loss of car for 2 days in Naples. We went to Naples on our own & went to their service department & they said to go right to lot. Their rep at lots gave us another car, made us sign papers & when we asked for our credit we were advised we would get it when we dropped car off in Florence.

I rented a small van on our recent trip to Italy. When we arrived, the vehicle we reserved was not large enough to hold all 6 of us with luggage, so we upgraded to a larger van. Unfortunately, the new van wasn't properly prepped prior to renting, so it was not cleaned and only had a half tank. Again unfortunately, the agent printed up the contract showing a full tank. He marked my copy as half-full, initialed it to verify, and told me to return it to Rome with same amount of fuel. We did so, explaining the situation to the agent in Rome to make sure there was no misunderstanding. He assured me all was well and asked to keep my copy with the agent's verification. I did so.

I rented a car in Los Angeles Airport from October 14 to 16. I returned it on 16 and the agent mentioned that they will send me an e-mail for the receipt and they did not provide a hard copy. I caught the flight and started my work the next day in Canada. They did not send the receipt by e-mail. A week later I went to rent a car in Tampa and they mentioned that I still have the above car in my possession and had not returned it yet. It was 7:00 a.m. and it took 2 hours for the customer service to start to answer the phone as they are based on the Central time. They still could not figure out what the problem was until an agent looked at the computer and realize it was somebody else's name on my contract but with my identity: my driving license number, my date of birth, my credit card number and address but with a different car. They put an end to that rental that day but they still charged me for a week that I had not had the car.

We were charged $125.00 after returning our car and being told it looked good. We were told that normal use, such as some dirt, would be fine, as long as we returned it on time, full of gas, and removed all trash. We rented a car on the coast of California, so we returned it with a small amount of sand on the floor mats that would take five minutes to be vacuumed out when they do the normal cleaning between customers. Then, two weeks later, we received a letter in the mail saying it was dirty and our credit card would be charged $125. Ridiculous! This was equivalent to almost two days of rental cost. When challenged on the cost, they sent some form emails reiterating the charges. The company offers a low price upfront and then gouges you with extra charges that are not honest. Seriously...stay away or pay!

I am waiting in line at the Avis counter at the Austin airport. I have been here for 1/2 an hour and will be for another hour. There is one Avis employee at the counter and 20+ people in line. All of these people made reservations and selected the 1 hour time frame when they would pick up their car. It is incredible to me that Avis knowing how many people have scheduled their pick-up would only have one person at the counter. Clearly they do not give a hoot about their customers. I would give Avis a “0” if I could.

The only reason to rent from Avis is if you're 100% sure you are not going to need to talk to customer service! If you have to call them, be sure you have at least an hour, a load of patience, and an interpreter!!! The only those people know how to do is follow a script. If you have ANYTHING out of the ordinary happen, you'll be out on your own! I'm currently on hold for 32:43 to talk with a supervisor. Pretty sure they just put me on a forever hold instead.

I would give a 0 rating if I could!!! I needed a car for an emergent situation, I was told on the phone by the agent if I prepaid for the car it would reserve my car and I would get a big discount. I asked if I could turn the car in earlier and he said it would not be a problem, asked again at the counter and she said it is not a problem and wouldn't be charged. I prepaid for a week but only needed the car for a day. I paid 766.00 for a one day car rental and they would not give me a refund!!! They said prepays are nonrefundable!!!! Customer Service did nothing for me, instead they tried to sell me a membership. ** NEVER AGAIN.

I rented a car from Avis that got a flat tire. Called their very rude and unhelpful customer service that kept saying they would send someone in to change the tire to a spare and never did after a 2 hours wait. I took care of the problem myself and went to pick up a replacement car. That car got another flat on the highway (their cars have bold tires and have not been serviced ever). I called their roadside assistance to get the car towed and after 5 hour wait in a storm no one came to help or tow the car. I had to get helped by the police to get home. They left us in danger without a care in the world and never sent anyone. This place is awful. Stay away. They do not care to service you if you have any issues and give you awful card that break down as soon as you leave. Worst company ever.

We rented a car through Travelocity from Avis, for Europe, we dropped at a different airport than pick up. The quote missed reporting this fee as well as other fees. We signed a contract written in german thinking the quote we received was accurate. The hidden fees amounted to 2500.00 for a day's car rental. Avis did not stand by the initial quote and did NOT help in any way. Do not trust Avis.

Avis is a dishonest business with the worst customer service I have ever experience. I prepaid for a car, waited in their line at the airport for 30 minutes, only to be told by a militant man addressing the long line of people that those of us who rented within 48 hours did not have cars, that we could pick up our cars the next day, and that if we tried to approach the desk to discuss this, we would be turned away!!! I had just gotten off a very expensive flight to see a sick relative on an emergency basis, I had already paid in full for this car from Avis, so of course I expected them to discuss this with me.

If I could give a zero or negative rating I would. I rented a car for four days. Day two it stopped working after sitting in the hotel lot for the night. I had no choice but to call for help as I was stranded. They sent a mechanic with no tools. He had to leave, and I had no way to get to another Avis. I had to simply abandon the car for them to tow back to their lot. Not only did they charge me for the rental, two months later they charged me for the tow service. They refuse to compensate me for anything. I had to rely upon Uber for the remainder of my trip, so my expense doubled. They simply do not care or have any customer compassion. I would never recommend Avis. There are so many other choices for car rental. Stay away!

Avis finally refunded me the damage fee. I appreciate that they finally did the right thing in the face of comprehensive photographic evidence that I hadn't caused the damage. It's unfortunate that it took them from July to October and multiple rejections of my claim before it happened. But in the end they did.