Avis Reviews

As an Avis President’s Club member, I expected professionalism and consistency. Instead, I experienced one of the worst customer service breakdowns I’ve ever encountered. I picked up a rental van late Saturday evening to prepare for a one-day family trip the following weekend. I had already installed a baby car seat, toddler booster, and other personal items in the van overnight. Unfortunately, the van was impounded early Saturday morning (between midnight and 5 a.m.). That part was my mistake for parking where towing occurred — but everything that happened afterward was entirely Avis’s failure.

Rented a car May 2025 from Milwaukee. An uninsured driver hit us causing a small amount of damage to front bumper and grill. Our insurance company worked with Budget/Avis claims finally got an email saying they closed the claim in Aug but got a phone call and email saying we owe $7000. The call and email had a new claim number and is way more then the initial charge. Someone needs to stop this company. They also charged us for cleaning after 3 week rental saying excessive dirt for a bit of sand soil on the floor mats which is typical for a 3 week use during rain. DO NOT RENT from Budget or Avis. They will screw you over. They are untrustworthy.

AVIS charges you $15 "fuel convenience fee" if you drive less than 75 miles. They say you can avoid this by showing a fuel receipt when you drop off the car, but when we dropped off a car at DFW airport, NOT ONE of the 5 customer service agents we talked to outside or in the customer assistance booth could enter the receipt into their system. We had to wait until the charge hit our account and then dispute it. Obviously they hope you don't notice it and just end up paying it.

We placed our order for a rental car to be picked up at Pittsburgh Intl. airport. Including our flight number was mandatory. Our flight landed an hour late and, when we got to the Avis counter, it was closed. No note. Nothing. We tried several phone numbers for Avis and none yielded an answer. Ended up renting a car from Alamo. The next day, I received an mail from the manager of the Pittsburgh location which included an email we could contact if we had and issues. We emailed twice and never received a response. We will NEVER rent from Avis again.

Prepaid for my rental and declined all extras, but was later charged $23/day for “optional services” I never agreed to. Avis claimed it was an upgrade I could’ve declined if I had read the fine print. The agent never mentioned an upgrade at the counter. After a long flight and with a line behind me, reading every detail wasn't realistic. Felt like a sneaky upsell. Be careful and double-check everything before signing.

They're liars. They're thieves. They say they're not going to charge you for something then turn around, charge your credit card anyways. Nothing but a bunch of liars themes and trucks. I'd never go there again would never recommend anybody to go there. Anywhere else but there. Thank you and have a good day.

Phone customer service is awful. Everyone you talk to can’t speak English and they wanted to charger $700 one way for a less than 24 hour use of a car and to top It off my husband is a veteran and they will give you the veteran discount but then wanted to charge you. 50 a mile because you are getting the discount. What sense does that make when we had to drive 300 miles. Terrible company. Will never rent from them again.

We reserved a car luxury car from Newark airport on August 15 through September 1 for $2500. The car was clean and looked ok. After a few days Noticed low pressure tire light was coming on and service engine Every time I started the car, so the car hadn’t been serviced. I looked at the dashboard and misread the odometer thinking it was 4500 miles since that’s about normal when I rent a car. this vehicle actually had 46,000 miles brakes were worn. I noticed that when I was driving on interstate when slowing down, and on Massachusetts interstate a state trooper pulls me over now the officer comes to passenger side. My wife is very nervous. Think we did something wrong. We didn’t but it they rented me a car that was three months unregistered, and it was unsafe. No registration was found in the vehicle. I was issued a citation, but the officer issued it to Avis.

We booked our rental nine months in advance and prepaid for a one-way trip from Jasper to Calgary. Upon returning the vehicle, we received an invoice showing the final charges—which turned out to be $116.80 less than what we had prepaid. When I noticed this discrepancy, I immediately called Avis and was assured the difference would be credited back to our card within 3–5 business days. Three weeks later, no credit had appeared. When I followed up today, the customer service representative told me there was a “non-refundable prepay” amount of $116.80. This fee was never listed on our original rental invoice.

BUYER BEWARE!!! Absolute liars! I wished I would have searched these reviews before allowing myself to be duped be this company. I hope no one else will fall victim to this company like I did. Here’s my story: I am a pilot and I commute on airplanes to get to work. I could not get back to the Orlando Airport (MCO) where my car was but I was able to get into the Daytona Beach Airport (DAB). I looked up an Uber and it would cost $115 to get a ride from DAB to MCO. So I went to the rental car counters and decided to talk to the first person that was available at the time, which in this case was Avis, unfortunately for me. I asked if they had a 1 way rental to MCO that would be worth it to not take the Uber for $115. The Avis guy said, “yeah of course, I’ve got you man!” So he proceeded to click away and then say, I can get you in a vehicle for $70.

Fraudulent charges, promises that are not kept, worst ever customer service, cars with problems, are a a few of the experiences we had with Budget-Avis in Milan and Verona. Read your contracts carefully. You end up signing without realizing you are signing something that does not reflect their verbal promises. And to top it all. Booking.com is as bad as they are.

My review is about the Avis car rental company, not one specific location. I have spent 2 months dealing with this company and I cannot believe what HORRIBLE human beings they are. I would actually give them zero stars if I was able to. I rented a 7 passenger vehicle back in April for a trip family trip in July and paid close to $800 for this rental. When I arrived at my vacation destination in July, they told me that the car I reserved was not available and a 4 passenger vehicle was the only thing they had. It left half of my group without a ride. They basically told me it’s either take the 4 passenger or be without a vehicle for my trip. This led to hundreds of dollars being spent on Ubers, canceling things in the vacation that we have had booked for months. I lost thousands of dollars because of this company and everything I had to cancel.

We have had multiple bad experiences that took a very long time to resolve and it was only with the help of BBB that we finally were able to get refunds. We were charged over $200 after a claim was made that we had returned a vehicle on empty. Thankfully, we had taken a photo of the full tank. An employee didn’t bother to check the vehicle, but just marked it as being returned as empty. We had an issue where a tire went flat, even though nothing had been run over, and they didn’t want to do anything to help us. Again took weeks for them to admit their mistake and give us a refund. Returned a car at the airport in Indianapolis, Indiana, spoke directly to an employee in the parking garage who said we were good to go, but then never marked the car as returned. Took weeks to resolve that issue even though Avis repeatedly admitted they had the vehicle and it had not been returned late.

I rented a car from Avis to take a freshman to college. We had the vehicle less than 48 hours and did NOT have any animals in the vehicle, nor do we own ANY animal that sheds. A month later we received a $125 bill for pet hair. They claim the photos were taken two days after I turned the vehicle in. We absolutely did NOT have any pets in the vehicle. This is is a scam by the company to make more money. DO NOT RENT FROM THEM!

Avis/Budget Car Rental in Santa Fe New Mexico Airport was the worst experience I have had in 40 years of Renting cars. Tomas, the Manager and Female employee there with Very Short hair and Military Persona had no care or understanding for a terrible situation I was in and trying to get home after stranded for three days. One day rental price of $211 for Mid size car too high. Paid in advance and was dropped off at airport with no way to get home except the rent a car.

On 8/26/25 I rented a car to pick up at the Jackson MS airport and drop off two days later 8/28/25 at the New Orleans airport for $668.08. (275 miles.) I received an alert of being charged $3,368.12. The employee checking the car out put a mileage of 1,269. (Not Correct.) The employee checking the car in input 13,166. (Correct.) They charged me for 11,897 miles in 2 days. I am four customer service calls in and 10 days in. All I have so far is a $823.97 credit. They still owe me $1,876.07. They say "We will continue to work on the issue." The issue is obvious. Why can Avis not see this and credit?

Avis rental cars are crooks and robbers. Sergio. It would appear to me that all of the representatives are just as bad as the next one at Avis. After 8 international phone calls, a dozen emails and many promises of sending this to a higher level of investigation, I get this letter??!! I have spent literally hours trying to sort this out and THIS IS WHAT I GET???! In simple terms, I am sick of the runaround you guys are giving me. I fully paid for the rental $3052.59 when I booked the rental. When I brought the car back on the correct day as the booking was for I dropped the car off and signed the paperwork. When I get back to Canada I find that you have charged me again $2522.53.

I prepaid for a four-day rental from Avis at Raleigh Durham Airport, with an online price of $222. However, my credit card was charged $329 without clear explanation of the additional charges. The pick-up process was very slow, taking about 45 minutes due to a long line. When I finally received the vehicle, I noticed it had a bald tire, which I only realized after driving onto the interstate. The car pulled severely to the left, and thankfully, the tire eventually exploded at a low speed, avoiding a serious accident. It was concerning that an employee allowed such a vehicle to leave the lot without a proper safety check.

We went to Avis’s vehicle for a four day weekend trip. As we were traveling and got to our destination, there was an infestation of roaches noticed. Of course, when I called back, all I got was so sorry for your experience. I did feel that I needed to get a rental or a significant amount of dollars off of the agreement. My rental was almost $600 only to have a whole bunch of roaches in the vehicle. It was very embarrassing, very traumatic, but that’s what I get from Avis. I’m not too sure I’ll rent from them again.

The company charged unauthorized fees and would not remove them. In addition they tried to charge me $171 to extend my rental by 4 hours and another $172 when I wanted to change the extension from 4 hours to 24 hours.

We purchased our car rental package with American Airlines. In Indianapolis, we were shocked at how long & slow line at the Avis counter with only 2 employees. We waited just over 2 hours & at the counter. The lady at the counter couldn't check & see what we would be charged. There was one $300+/-charge that came up on the credit card machine that she explained was a security deposit & to call Avis with questions. The charge should have been $200, but came up $300 and she couldn’t explain why.

Avis advertises “we try harder”. Good ad slogan, but not followed through on. Picked up vehicle at Evansville, IN airport. Was in a hurry due to time sensitive reservations. Driver’s area & front passenger area was clean. Got home to load luggage only to find that the rest of the vehicle was never cleaned. Food crumbs, dirty windows, old paper receipts & more. Had to wash windows before driving. My fiancé had to change clothes after loading luggage due to filthy door jambs. Totally unacceptable. And yes…. the photo of the left rear passenger door frame appears to show bird droppings. I will say that the gentleman at the Avis counter did his job perfectly. Advice: Don’t rent a car from Avis! If you have no choice, inspect it thoroughly before accepting it.

STOP!!! Whatever you do, run, don’t walk, from Avis. I rented a car from the Avis location at Terminal B, San Jose Mineta International Airport on August 28, 2025. I was outright defrauded by Avis. First, I rented the car at about 5:30 PM. However, I did not need the car until 7:30 PM and asked if I could make the reservation and get the car at 7:30 PM. Avis told me that the rental rates were going up at 6:00 PM and that I should rent the car before 6:00 PM to avoid the cost increase. That was an outright lie.

Just wanted to make folks aware: if you pre-pay for a rental and cancel, Avis charges you $50. If you don't pre-pay for a rental and cancel, Avis doesn't charge you $50. I'm struggling to rationalize this fee, especially if your total rental was expected to be around $100.

I have reservation for Friday Aug 22. When I get to midway no cars. I had to rent a car from Alamo which charge me 400 dollars to rent a car. They didn’t try to help customers. Very rude. I have a disability and you all had me waiting for a car and I should of been paying 200 and something. I never used you before and never will use you again. I will let my family and friend in Chicago, Texas, Detroit, Arizona, Florida and every state I know someone not to rent from you all. Very unprofessional. Never again.

I got the car rental from PA to go to Chicago. Me and my daughter driving. We had ask the lady at the desk that this car has lot of issues. Car was beat up. (See Video), lady mentioned that we don’t have any other car and parking lot was full. And she mention car need to go to Chicago. (I am not Avis driver). Plus she called another client to come back and clean the car or we will charge $ 450. On the other side, she is giving me the Dirtiest car. And never checked after return. We had no choice because we had to head out on same day. Which never happened. Since car was beat up my husband thought to check the fluid and oil. He found there was no coolant, no windshield fluid, needed oil change and the bottom piece of car was tied with rope. Check video. On top of that 2 crack on windshield.

I feel completely upset. Reserved and prepaid $465.00 one month in advance my trip to pick up from San Diego Airport to cross border to Mexico. I arrive at 11:00 PM only to be told there were no vehicles available for they already rented them all!!! Imagine my frustration arriving late and tired only to hear INSINCERE APOLOGIES and NOT EVEN AN ATTEMPT TO FIX THE PROBLEM!!! Sorry Avis, you just lost a loyal customer.

If you ever rent from Avis don’t just expect it has been checked in properly. Always insist on an attendant to come to the vehicle for a thorough inspection. They will charge you for anything and everything.

If 0 stars was an option, I would give that. Avis roadside assistance is a joke. Within 30 minutes of driving off the airport lot, the tire popped and their was no spare in the car, only a repair kit, which wouldn't repair this damage. Instead we had to wait for a tow truck so one of us could be taken back to get the replacement car, while the rest of us got an Uber to our destination. The 'Roadside Assistance' abandoned us at the repair lot on a Sunday afternoon. We were supposed to be taken to the rental counter at the airport to get the replacement, but instead was just left miles from the airport with no assistance and nobody local to help guide us where to go.

I have been renting from Avis for many years and the last 2 times I have been hit with additional charges after the fact. This last time will be my last. I live in Mexico and rent from San Diego CBX at the airport. My car had just under a full tank when I got it and had a FULL tank when returned. Yesterday there was a $64 charge against fuel applied to my credit card. Talking with the semi fluent representative I was told unless I could prove it no credit could be issued. I would suggest photos of the dash both before and after your rental and get and keep receipt of all gas purchases if you rent from Avis. Pure BS.

I have so much to say about the mistreatment I received from the customer service at the PBI airport center recently. I am not surprised at all these bad reviews about customer service. Thank God for Jude I was able to receive at the 11th hour after waiting for so long. I wish that center can have more people like Jude probably the trajectory of those bad reviews will shift upwards. If stranded at this center ask for Jude probably you maybe able to leave with a car otherwise you will be asked to go somewhere else. Will I refer someone to Avis Car rental? 🤔 Maybe, maybe not. Will I move to another car rental company having used Avis for over a 10 years? I’m definitely considering!

I rented an Avis rental on Priceline. Picked up at Puerto Vallarta Airport. Bought insurance from Priceline. Told at Avis facility that insurance is no good. I also have México coverage from personal policy. Told no good. FORCED by Avis to apply a $2300.00 deposit! Finally after 1 hour in Stifling heat and high humidity, I get my rent car with weak A/C. 2 days into a week long rental go to get in car for a day trip to the jungle. A/C no longer works AT ALL! Crappy Service - Crappy Staff - Crappy Car - AVOID AVIS LIKE THE PLAGUE!!

Renters. I never do this but had to share this experience. I had a rental agreement with Avis, which I did online. The total for the 24-hour rental was $115. When I went to pick up my rental, at which I was 45 minutes early, there was a line of about 8 people behind me. The Avis representative was curt, impatient and rushed me through the process. He kept telling me to hurry up and sign because the line is big. At no point did he disclose that I would be charged an additional hour or the dollar amount.

I was quoted a weekly rental price of $839 dollars. I was charged $ 1741 after a tsunami delayed our car pickup by three days. This, despite a phone call to Avis (airport Honolulu) saying our flight had been canceled and our date of arrival changed to Aug 2. The only“ “modification” was a three-day loss to our vacation and an additional Avis charge of over $900. We were not advised of this at pickup, received no “hard copy” rental receipt and were only notified of this upcharge (after car pick up) through a credit card notification.

I had a HORRID experience with Avis. They owe me $100 and Kenya **, ABG Customer Service Sups & Leads told me that she was taking care of this for me and completely ghosted me. She is a terrible employee and I’m still waiting on upper management to handle this.

I don't live in Pennsylvania but I fly in/outta PHL airport about 10x's a year and I always get a car from Avis & it's almost always a terrible situation! 1st I would like to say that I'm a Presidents Club member so I'm supposed to be a top tier customer but hardly ever feel this way when I come there. The workers at the Preferred station always have a slight attitude, on their phones not really paying the customers (well at least me) much attention or wanting to do their jobs.

Rented a car at the Myrtle Beach airport on August 3 till the 9th (Sunday to Saturday) and was quoted a decent price. Upon returning home and looking at the credit card bill, the price was well over what was quoted. Customer service claimed they had to put gas in the car and that I agreed to the "roadside assistance." Neither was true. When told that I have a receipt for the gas at a station 2 miles away, she "Suddenly realized" that yes, I had filled the tank, but since I signed the contract, I was responsible for the roadside assistance. Plain and simple...they will try and rob you. Go somewhere else!

I will simplify this. I was scammed by the local Avis agent by rushing me without going over anything. I was told over the phone that the charge was going to be about $500 for the week. Next thing I know, I was asked to pay over $700. He snuck the insurance on the bill, but he didn’t ask if I wanted it. He never went over anything with me. Feeling rushed as if he was doing me a favor, I signed the paperwork and swiped my credit card. I figured I would get out of his way and look at it and then call Customer Service. I noticed the $258 charge for insurance. I immediately called CS, and told him I didn’t want the insurance because I already have good insurance. I told him that I understand paying for the insurance for first day because I had already driven away. He made notes and said that will be taken off once the car was ret.

We had a very disappointing experience with this car rental company. After returning the vehicle, we were charged an unexpected cleaning fee for $450 without any prior communication. The car only had a small amount of sand and some pet hair — nothing excessive or unusual for a rental. There was no explanation, no courtesy call, and no chance to address the issue before they processed the charge. The lack of transparency and poor communication left us feeling taken advantage of. We will not be renting from them again and cannot recommend them to others.

We just had our worst Avis experience ever. We’ve been Avis Preferred Members for over 25 years. Avis and Hertz were the premier car rental services for decades. Over the past 5 years Avis has really dropped in service, quality, and customer focus. We just rented from Avis in Costa Rica (SJO) and they nearly doubled my reserved rate. After 9 hours of traveling to SJO, we took the Avis shuttle to their distant and isolated office. The Avis Rep told us our guaranteed rate was booked through Avis USA and this was Avis CR, which he said was different. He was very condescending and rude. Our week long car rental went from $463 to over $780. When the rental was ready we walked around it to check for dents and scratches. The Avis Rep told us the car was full of fuel, handed us our contract, and pointed to the exit.

This was the worst experience. Our car key fob had low battery within one hour of our vacation, and we were told by the staff to get it replaced at a local AutoZone, then keep our receipt so they could refund it. That is how it began, and by the end so much of our vacation time was dedicated to car issues before finally exchanging it, and after speaking to countless people we are still waiting on a slight refund to compensate for our time, but I kid you not, at least 6 days worth of the past few weeks have been spent speaking to someone from Avis. We will never rent from them again.

This agency and location are an absolute disgrace to the rental industry. Upon arrival, there was a two-hour wait just to reach the counter—while staff appeared to be sitting idle—only to be told there were no cars available and that I would need to wait again in an “express” line outside. I also needed to update my reservation to return the car two days early out of a six-day rental (totaling $484). I was assured by the counter agent that the difference would be automatically credited. Instead, the final bill was only $20 less. After spending additional time on hold with customer service, I learned that returning the vehicle 33% earlier apparently equated to just $20 in savings.

Point of sale ambiguity. We were told we could rent a vehicle from your company using a debit card. We expressly specified the type of vehicle and pick up location. However, when attempting to pick up the vehicle at the location, it was stated emphatically at that point a credit card was needed. Like everyone else, we try as much as possible, to limit the release of sensitive information such as credit card numbers and the like. With that said, had we been prudently advised a credit card was necessary at the location your company was aware of when the reservation was made, we would have been prepared to present one at the point of sale.

After picking up a dangerous, dirty car with 88k miles from another Avis location, I was told I had to drive it to Logan Airport to exchange it—even after telling them it felt unsafe on the highway. Once I got to Logan, I stood in line for an hour and had to re-explain everything because the system was a mess. They gave me another car which ALSO shook badly at high speeds. Avis never told me roadside assistance was an option until my father (a car expert) insisted the car wasn’t safe to drive and demanded action. Only then did they agree to tow it and get me a new car.

My flight to Savannah airport was late but still within the Avis service hours there. I had prepaid with Avis to get a better rate. Every other car rental desk was working. However, there was no one at the Avis counter. We asked the Dollar Rental worker and said that she thought they all went home early. Everyone in line gave up and tried to get cars from other rental companies. I took an Uber to the hotel that night and then an Uber back to airport in the morning to get my car. The Avis person had no interest in my experience but gave me a car.

Updated on 09/06/2025: I got a bill from AVIS today asking to reimburse them for the windshield that was cracked when I rented the car. My whole experience with AVIS has been has been a nightmare. I can't believe they treat their customers like this. In the future, I will have to be more careful and less trusting. AVIS: What a bunch of crooks.

They didn't give us the car we were supposed to get. They put down 22 miles when it had over 60,000 miles. After 3 days driving it we realized the license expired 3 months earlier. When we tried to get a different car they refused to get us a new one at first. They told us to drive it and if we got pulled over they would pay for it. We were driving from Missouri to Utah. If I were to get pulled over the car could get impounded then me and my family could be left on the side of the road. So after 4 and a half hours and arguing with customer service they found us a car (that was a downgraded from what we paid for). Then when we asked about a refund they told me I would have to talk to the place I dropped it off.

My recent experience with Avis was nothing short of a nightmare, marked by a complete lack of service, transparency, and accountability. I had prepaid for a Premium 7-passenger vehicle for pickup on July 25th. However, upon arrival, I was informed that no vehicle meeting my needs was available. Despite having prepaid, I was forced to accept a downgraded car that was dirty and no immediate option for a refund. I was told I would have to contact customer service after returning the vehicle. This was the beginning of a frustrating and utterly useless cycle.

Worst customer service in the industry. If you prepay for the rental they steal the difference. I lost over 3,500.00 in 6 months by this practice!!! Never again. I will rent from National, Hertz or Sixt. Never felt so unappreciated by any company as Avis!!!

1) The rental I received appears to have not been cleaned following prior customers use. Exterior nor interiors cleaned. Very unsanitary conditions. Personal items left in car, food wrappers, animal fur all over, food crumbs on floor, on seats, and in cup holders. Food stains throughout car.

Reservation created on July 11, 2025, payment posted on July 12, 2025. Reservation had been made around 1:30-2pm in the afternoon of July 11, 2025. Reservation was to be picked up within the hour at the Capital Ave SW, Battle Creek, MI 49017. After hanging up from creating this reservation, I was on the phone trying to find transportation to get to the pickup location. No phone calls/voicemails came in at this time or any time after.

Extremely Disappointed with Avis Rental Experience. I recently rented a premium luxury SUV from Avis—expecting a vehicle in the class of a Cadillac Escalade, Lincoln Navigator, or Grand Wagoneer. When I arrived for pickup (on time), I was directed to a Honda Ridgeline instead. This was not the class of vehicle I reserved or paid for. I was told nothing in the premium class was available.

Verified 7/20/2025. First this is NOT a 1 for review, it IS Negative number Review! I've been planning a trip for the past several weeks reserving a 15-seater passenger van over 3 weeks ago for everyone to travel together out of state to a family reunion/celebration of life service for my father! Been calling every week to confirm the reservation and last week, I called the pickup location and found out that there are NO 12 or 15 passenger vehicles available and some SUVs on recall as well! The man at the pickup location I spoke to assured me that he alerted his manager and was told that he'd call me back the next day with more information. I ended up calling him the next day and was told that he spoke with his manager and that his manager was working on a comparable solution (renting 2 SUVs for price of the 15 passenger van).

I had a car reserved for July 6th at CVG airport at 10:30 originally. While at my layover in Charlotte I was informed by American Airlines that there was a delay, so I call Avis and was told not to worry. Someone would be there because they watch the reservations flight number to make sure that their customer receive their rental. I arrived at CVG Avis counter before 1:00 am on July 7th. Closed. I proceeded to the floor with the rentals. Notice my name was on the board but no spot was beside my name, so no car. I spoke with Avis’s security and he informed me the agents had been leaving early, and it wasn't the first time. I had to take at 50 dollars Uber ride to my hotel where my weeklong meeting was. Marriott Cincinnati North.

They don't answer phone calls. Not ever. Incoming calls at my local Avis (Ronkonkoma NY) are routed automatically to an international call center. I planned a trip, reserving a 12-seater passenger van for everyone to travel together. A few days before the trip I got an unintelligible voicemail that sounded like there might be a problem. I tried multiple times to return the call, always getting routed straight to the call center, spending several minutes telling the horrid phonebot that I want English, want to confirm a reservation, etc, then waiting on hold for nearly an hour, then speaking to an utterly unempowered person who assured me my reservation is fine but their database doesn't sync with the local database so they can't see for sure that the car I reserved actually exists in New York but it must be fine and no, her supervisor won't know any more and is unavailable.

In May 2025, one of Avis' drivers hit my car. It was not clear from the beginning how to file a claim with the rental company. After researching, I had to file a claim through Sedgwick liability which is another disaster to deal with. Avis liability team made it clear they are not an insurance company and do not take liability. Ok, I get it. But what I don't get is the driver's insurance is handling the claim now and as of this date, they have not received the rental agreement from Avis to move forward on my claim. Avis is pathetic.

If we could give a minus star we would. Price is higher than quoted. Drop off in Belgium, no one ever there. Turned in early by 1 day, no credit for that. Horrible way to pick up car in Amsterdam Airport, I fell on the stupid escalator, no one cared about me except for some kind travelers around me. Never rent from them!!!

Avis adds phony cleaning cost to charge. Outrageous scam. Rented car for one week in Colorado with grandchildren for over $1,500. Did not use it for camping or go off road. Took kids to a park near a river where they live a couple times. Their shoes must have tracked a small amount of sand in the car. Nothing very noticeable or out of the ordinary when I looked through the car upon returning it in Denver. I just got a bill for an excess cleaning charge of $125 with pictures showing nothing that an ordinary vacuuming of floor mats wouldn’t take care of. I called customer service to explain and they told me there was nothing they would do. This is a scam by Avis, adding additional unwarranted charges. I will never rent from Avis again and will contest this fraudulent charge with my credit card company. Avis should be sanctioned for this fraudulent practice.

Reserved a 12 passenger van from Avis in Athens, Georgia one month before our planned two week trip and was given a confirmation number. Pick up time was at 10 am. at this location, which is 38 miles from our house. The morning of the scheduled pick up, we were over halfway to the rental place when we received a call from Lynn stating that there was no van for us to come get and was told there was a recall on the van. Lynn stated she would look for us another vehicle and get back to us. We had to call back. No comparable vehicle could be found. When my husband told Lynn this was unacceptable, she hung up on him.

DO NOT USE AVIS OR BUDGET! They are a disgraceful company that cheats people out of their money and then lies about it. They charged me double the amount on the receipt they gave me when I returned the car. When I asked about the charges, I got lie after lie after lie. After 4 days of documenting all of the lies and proving them wrong via emails, voice recording, receipts, etc., AVIS doubled down and stuck to their lies. They are a disgusting company that values money over people. DO NOT USE THEM!

“Engine Oil Low – 0 miles.”

I rented a car on Sunday July 6th 2025 through Avis at the Louisville airport at 1pm. When I got done in the airport I made my way down to the garages where the cars are kept. The car was not clean at all inside. I was so tired I didn't want to make my way back up through the airport, back to the counter to go and complain. I should have. It was supposed to be $267.22 plus a $200.00 security deposit. I left Louisville at 5pm on Sunday and arrived in Ocala Florida at 7am on Monday July 7th. I then vacuumed the car due to how dirty it already was. Then took it to the Ocala airport to drop it off at 11am.

If I would have read these reviews prior to renting through AVIS I would not have went through it. June 20th - prepaid for a luxury car. Found out I couldn’t. They gave me something lesser but I was still charged the luxury car price. Second - asked if I wanted their insurance. I said no because my car insurance covers rentals. Avis still charged me. 3rd - told them I would refuel the vehicle but come to find out after contacting customer service about my money I found out they charged for that too. I will NEVER EVER deal with AVIS again. They were absolutely disappointing and disgusting in their business practices.

Absolutely crap experience. Picked up rental at 11pm after landing and was given a vehicle with steering column damage that was clearly from a prior accident. Safety alert was flashing on console and wheel had to be held at 45-degree angle just to drive straight. Nearly impossible to control and extremely dangerous, especially discovering this after leaving the garage at midnight. Roadside assistance were very nice, would've taken 2 hours or required driving the unsafe vehicle back to airport.

Avis and its affiliated companies are the absolute worst! This is my first and last time using them. I’m writing this review as a warning to anyone who’s renting a car from them. Be extra vigilant and avoid falling for their trap. They’re not professional at all. I rented a car for a one-way trip from Albany, New York to Houston, Texas. The car was returned in clean condition, just like it was when I picked it up. But guess what? Days later, I got a letter saying my card would be charged a cleaning fee of $450!

Thank you Avis for a crappy vehicle that has died on me while on vacation, making me lose a day of planned activities. Then didn't want to help me because I don't speak Spanish. I will NEVER rent from this company again and will definitely be passing my opinion along of the custom service.... from phone numbers that literally just ring and ring to people who hang up on you.🤬

Horrible experience with Avis (via Costco Travel) — unprofessional and unacceptable. We booked a 7-seater SUV through Costco Travel, fulfilled by Avis (Confirmation #**), and this turned out to be one of the worst rental experiences we’ve ever had. When we arrived, Avis didn’t have the vehicle we reserved. A staff member went over to Budget (in the same building) to check if they had any cars available and came back saying they didn’t. However, we showed him on Budget’s website that two vehicles were showing as available at that exact location. Despite that, we were eventually given a car in horrible condition.

Updated on 08/25/2025: This is an update from my prior review. It's now been 2.5 months and we've not yet received a reimbursement for the difference between the 12-passenger van that we pre-paid for (which we were told on arrival to the rental counter was never available at that site) and the 8-passenger vehicle that we had to rent instead. There have been many, many emails between me and customer service. An email about a month ago told me what the cost should have been and said that we would receive a reimbursement in 3-5 business days (which is what they said at the rental counter). Of, the reimbursement was never sent. The most recent emails first said that the cost would actually be a lot more because of added charges, but still no mention of sending us the difference.

I put in a reservation for a minivan on 2/11/2025 that I needed for 6/27/2025 at ** Pittsburgh, PA, 5/14/2025 I get online to check my reservation to see that the Avis at that location is closing for good on 6/25/2025. I called to confirm, and they said yep you need to choose another avis location. Was anyone going to call and let me know or was I going to show up to an empty lot? I then change reservation for ** Verona, PA they called to confirm that I needed a van I said yes, so they had over a month to get a van there.

We live in MI, but we went down to visit my in-laws in FL. We like to rent a van because it gives the kids more room for a long drive. To start, we had an issue because they told us they didn’t have a van for us, but then they did, it just needed to be cleaned, and we were told the oil was low. This was all fine, because we left with what we rented, it was just more of a headache than it needed to be. Then we head down to FL. While there we experienced an unexpected family emergency involving my husband’s disabled father. For this reason, my husband needed to stay down there to help him.

Arrived on time at Minneapolis airport to pick up rental. The line at the counter was 20 deep and every transaction seemed to take forever. 1 hour in line, another 30 waiting for a car to be prepared. I could buy a car in less time. The Toyota Forerunner has almost 40k miles on it! Who rents a car for that long?! This car shakes like crazy at 60 mph, not road worthy. Then E-Toll Un limited device is in the center of the windshield. It’s exactly in your line of view. Never rent from this company.

Beware of pre-pay! There is no mention of fees and taxes prior to purchase, except for a small display of the full charge of the vehicle in the upper right corner in font smaller than the 'Your Information" and 'Payment' sections. The very second you click pay, you are locked-into a $50 cancellation fee. The customer service is offshore and unable/unwilling to help, other than refer the customer to the terms and conditions. - Josh **, Longview, WA

I made the reservation over a month ago. I confirmed the reservation online a couple of days ago and included my flight information. When I arrived at the counter in Anchorage, Alaska I was informed that there were no cars available.

I had booked a compact car with Avis at LaGuardia Airport (LGA) in NYC. However, my flight was delayed and then diverted to JFK Airport, landing after 1:30am. My wife called Avis/LGA and the agent said Avis would transfer the reservation to Avis/JFK – all details (type of car, cost, days/hours needed) would remain the same. Avis looked like heroes!

I had one of the most frustrating customer service experiences ever with Avis. I rented a car from their Orlando Airport location, and they gave me a vehicle with an expired toll tag. As a result, the car was towed by authorities and I was left without transportation for two full days. I had to cover extra transportation costs myself and missed planned activities with my family. After many emails and phone calls, Avis admitted the mistake and eventually issued a partial refund as compensation for the inconvenience. That issue was supposed to be resolved.

We rented a car from AVIS in Paris (March 2025) and are still owed over $1,000 that we were overcharged. Again, this week, they applied additional charges to our credit card without our authorization. I have called the Customer support line multiple times (once every 2 - 3 weeks) and each time I am told that because this is an international rental case, they can't help me. Each time I try to log into the customer service site, I get locked out and have to re-set my password. The NA Customer Care team keeps apologizing and telling me it takes 5 -1 5 days to resolve a case. It is now 70+ days since my original claim with no resolution. For a global company, this is crazy. Please DON'T rent from Avis. This is the absolute WORST experience ever.

I rented a car from Avis Geneva airport, drove the car for a week, returned the car. When my credit card bill arrived, Avis had charged me an additional $1,000 USD. After two weeks of calls and getting different stories from different customer service agents I am beyond frustrated. The last agent told me the additional charge was because the car had been in an accident. I have asked for proof of the accident, disputed the charged with my credit card company. Today I received a possible fraud alert for another charge from Avis. So I have file another dispute with this latest charge and cancelled my credit card Avis has on file.

We rented an SUV from Avis and returned to Mandalay hotel in Las Vegas and didn’t realize we left our Go Pro attached to the windshield. It was after hours so we place our key in the drop box and did a video afterwards of the outside to save as proof no scratches or damage. We later realized we forgot the Go Pro and when we review the video we took of the outside you can even see it on the windshield. We went to the office twice before we left Vegas and called several times and been getting nowhere. I’m sure they are able to find out who pick up the SUV the following day.

Thank you manager, Tyler from Double Tree Hilton Avis! Tyler was professional, friendly and very courteous. There was no wait time in picking up the car and it was super clean and tank was full. Overall, my experience with Avis was positive and I will most definitely use them again.

This has been one of the worst customer service experiences I’ve ever had. Over a month ago, I contacted Avis about disputed charges on an international rental. They acknowledged the issue and claimed it was forwarded to their international team—but since then, complete silence. All I received was a copy of the rental agreement, which does nothing to resolve the actual problem. No updates, no accountability, and definitely no refund. Avis’s customer support is useless once they’ve taken your money. The delay is unacceptable, and their lack of follow-through shows how little they value their customers—especially those renting internationally. If you’re considering renting from Avis, don’t. They are quick to charge and slow—or completely unwilling—to resolve issues. Save yourself the stress and choose a company that actually responds when something goes wrong.

I had the worst experience ever with Avis, and I feel compelled to share it to prevent others from going through the same nightmare. I picked up a rental from the York, PA location, and while I did a walkaround with the employee to check for dents or scratches, I never thought to inspect the tires—something I will always do from now on.

I have been trying to get Avis to refund me for a rental that they did not provide for coming up on 6 months. I was not given a confirmation code until the day of, they couldn't find my reservation when I called, and supervisors have been giving me the runaround. Just in case it goes poorly, I would avoid this rental company.

AVOID AVIS!! For the past 1 month, they have refused to refund me my money for a service they claimed I was ineligible for. Avoid them and use other services. To think this was my first time using their service. What a terrible mistake. I just need my REFUND.

For over a month, Avis/Budget has repeatedly assured me that my refund would be processed. First, they claimed a full refund was coming. Then, they said it had already been sent. Now, they insist it was completed, yet my bank can’t find it—and they refuse to provide proof of the transaction. They have refunded only $50, far less than what they owe me. Every email, every phone call results in the same prewritten responses—stalling tactics designed to get rid of frustrated customers rather than resolve the issue.

I had an extremely disappointing experience with RubyCar by Avis when trying to purchase a Jeep on May 23, 2025. Their unprofessionalism, lack of communication, and shady pricing practices have left me warning others to avoid this company. I contacted a salesperson on Friday, May 23, to discuss a Jeep I was interested in. I raised concerns about the price increasing every two weeks since April and requested to speak with a finance manager before proceeding with my $9,000 down payment. The salesperson promised a colleague would call me back but left early that day. I texted their service, clearly stating I wanted to move forward but needed to confirm the price with a finance manager. No one called me back that day.

I booked a car 5 days before my travel and they called me an hour before to tell me there is no vehicle available stay away from AVIS. Without providing any other options this was very problematic for me.

My experience with this company was extremely disappointing. Not only was the rental process frustrating, but the customer service was even worse. If I could give a rating of zero, I would. We rented a vehicle for spring break for our family of five, only to receive a car that was dirty, smelled of smoke, had cigarette burns in the seats—where my children were supposed to sit for hours—and had the tire pressure light on. Every nearby Avis location was sold out due to the high demand of SPRING BREAK, leaving us with no alternative.

As a travel nurse, I use a rental car from Avis for 28-29 days every month. On Wednesday, May 14, 2025, I traveled to the Norfolk, VA, international airport. Upon arrival, I attempted to use my complimentary upgrade on my Avis app. Unfortunately, the app would not allow me to select the Toyota Rav4 that populated as a choice for me to select in place of my already assigned vehicle. I arrived at the Avis preferred kiosk after attempting to speak with the person at the counter within the terminal. I was hoping to avoid talking to the employee at the Avis Preferred kiosk because I had already had a negative encounter with one of them on my last trip.

I rented a Ford Expedition at the Birmingham airport because I needed a larger SUV due to the number of passengers and luggage. Noted tire and wiper blade problems almost immediately. Tire pressures supposed to be 35 psi, one tire was 26, the another 30. I managed to add air to the tires but found one tire had a slow air leak and I would lose several psi per day. Called Avis Roadside service for advice as I was an two hours roundtrip from the nearest Avis rental place - they advised returning the car to an Avis rental place for a trade out with another equivalent car.

This place just sucks. Had a car reserved for 6pm which we discovered upon arrival that they close at 6pm and would not answer their phone or door despite arriving a few minutes early. We then proceed to pick up the reservation the next morning before 9am and they informed us that they don't have any cars to fulfill our reservation and would have to pay a significant fee to get a much larger vehicle instead. The manager was rude, unapologetic, and argumentative.

My family rented a car from this Avis location. We are Avis preferred customers. Upon receiving the vehicle it was inspected. No dirt or smell of smoke. It was clean. Upon returning the vehicle, we encountered a very rude employee as we were having issues checking the vehicle in via the Avis app. I received an email a few day later with a bill for detailing in the amount of $450. I politely emailed the company asking for proof of the car's condition upon return because we returned the vehicle the way we received it. Clean and fully tanked.

April 29, 2025: We rented a Malibu car from Avis in Nashville, TN, for one way to Mammoth Cave and the Ark Experience in KY and ending in Cincinnati, OH. This car was a nightmare. It had ~ 65,000 miles on it. The rear tire(s) were horrendously loud; the decibel rating inside the car at highway speed was between 84 and 94 decibels (hearing-damaging level). I know because I downloaded an app to confirm and also recorded it. The car smelled like an animal had nested in it. It really looked, handled, and SMELLED like a car I would have rented from Rent-A-Wreck (sorry, RAW). It was dirty inside and out (the radio screen was filmed over w/ crud). The remote failed repeatedly (locking us out), and the right mirror was wobbly. We could not afford the time to contact Avis to procure a better car, so we suffered through it the entire trip.

We rented a car from Avis and returned it to the airport that we were supposed to on the date and time we agreed upon. There was not one single soul in the airport and no one at the Avis rental desk at 10 a.m. Even though they were supposed to open at 9 a.m. I am now being charged for extra days because they are claiming I did not return the car.

Last 2 times I have rented with Avis I have had a horrible experience. Dirty Cars, Rude Employees, Long Wait Lines and overpriced. I will never rent with this company again. I now rent with National Car Rental who have been wonderful to work with.

I was charged double for my car rental and AVIS refuses to refund me half. At the beginning, I waited 2.5 hours to get my car in Chicago. I was assured by an AVIS agent I would only pay a one day rental when returning the car the next day (using the key drop). I have spent a total of 3 hours trying to resolve this. Everyone I have talked to has said there is nothing that can be done. $250/ day for the car was a lot I thought, now it's over $500 for one day. Come on AVIS, make your money by proving good honest service, not by ripping people off.

This website does not allow 'zero' stars, please note that. I had a HORRIBLE experience with Avis car rental. I was traveling alone, I made a reservation in which I paid $452 upfront. I was in the area for one week. I want to say that I did not think to look up the Avis on BBB prior to making the reservation because we had used them in August 2024 and had no issues at that time. Avis was not going for a repeat performance this time.

I rented a car from New Orleans airport. My rental agreement was for $95.20. When I rented it, the lady at the desk didn't give me any paperwork. When I returned it, the man didn't give me a receipt. He said I would be emailed a receipt. I wasn't, but I was overcharged $16.84. Avis is a bunch of thieves. I emailed their customer service. They keep giving me the runaround by asking for information they already have like my credit card, etc. I put in a complaint against them at the BBB. They said the overcharged was for gas. The tank was full. They said I was short by .2. That means they are me charging $84.20/gallon. That's a scam and a bunch of thieves. Don't rent with them. If you do, get all the paperwork upfront.

Reserved a car. It wasn't there. They lied and customer service doesn't care at all. Don't rent from them. They tried a bait and switch scam when I got there, saying they only had small cars and that the site will gladly take your money even if the vehicle you choose isn't really there.

The wait to pick up the vehicle was longer than I expected because there was only one person working at the location doing everything that required to rent a vehicle. This day was a weekday so think the company is sacrificing customer service for profit. I processed my reservation and was given the key and directed to the second or third floor to pick up the car. I got the car and drove from the Fort Lauderdale Brightline Station, Avis's location and drove to my destination outside of Fort Lauderdale. At no time while the car was in my possession did, I park anywhere that could incur parking tickets. About 2 months after the rental date, I received a letter in the mail from Avis for parking violation for the car I rented, on the street at the Avis location twenty minutes after the pickup time on my reservation. That's impossible because at no time did I park on any street in Fort Lauderdale.

Will never rent from the Avis at Pittsburgh Airport again. Beware as they will charge you for alleged damage to the driver's footwell of the vehicle. $119 for what they initially claimed was "Dent damage" but then when I called said it was for detailing. Take a video/pictures of the car fully when renting inside and out. Be as thorough as possible or better yet, just rent from someone else.

Run far away from AVIS!! It’s a shame since they used to be so wonderful but has now significantly gone downhill! All of the good workers left and now everyone left working there now are so miserable. I’m assuming that they are underpaid because they have no smile and they seem like you're always bothering them! You reserve a car, prepay for the car, you get there and they don’t have your car!! It’s such a mess, no apologies, simply attitudes! Forget calling customer service, they get them from overseas so you get what you paid for basically! No one cares, supervisors don’t call you back until 2 weeks later..

I reserved a car for $425. When I picked up the car, I declined the insurance and was not told that the toll "package" was unlimited tolls - it was explained to me that the toll charges would be added to my bill. When I turned the car in, I was charged $779, for insurance and a toll "package". I spoke with four CSRs, who gave me varying offers for refund which were not sufficient. One CSR even gave me the number of the "corporate" office, which was the call center. The last CSR I spoke to gave me the lowest amount of refund, and said that she didn't know who gave me a higher offer.

We reserved a car online using Priceline. When we arrived at the Avis location rental counter in Springfield, Missouri 1210 W Sunshine St, we were informed that because I had an out of state drivers license I had to have a second form of government issued ID to receive the car. I did not have this, and could not get it because I had just flown in. Priceline did not notify us of this, and we never received any communication from the location saying this would be required. We were now stuck in a city that was an hour drive from our vacation spot with no transportation and all other locations were out of vehicles. When we called the main Avis hotline for support, we were told that because the Springfield location was an "independently" operated facility they could make up their own rules and there was nothing Avis could do. Avis also made not effort to make things right and help us find a new rental car.

I had a terrible experience with Avis Car Rental at the Baltimore/Washington International (BWI) Airport. After returning my rental vehicle, the agent who inspected the car told me everything looked good and that I was free to go. There was no mention of any damage or issues at the time of return. However, two weeks later, I received a bill claiming there was damage to two of the tires. This came completely out of the blue, long after the car had been returned and cleared. When I contacted Avis to dispute the charges, they told me they do not have to inspect vehicles upon return and are within their rights to bill customers later for damages. This is completely unacceptable.

We rented a car from Avis online for a trip to Cancun, Mexico in March 2025. The quoted price for the car, and what we signed up for, was $290.00 Canadian. It turned out that we were charged $980.00 Canadian. This was not for extra mileage, there was nothing else we signed up for. We disputed this with Avis and with the credit card company to no avail. We will never ever rent from Avis again. They are fraudulent and essentially this is criminal what they are doing. Do not rent from Avis. Their advertising is completely false.

I have used Avis in the past and were generally satisfied with the service. This time on March 6th 2025, I reserved a large SUV which ended up being a Ford Explorer which was quite nice, BUT I noticed there was a crack in the windshield at the lower driver's corner so I showed the attendant that crack. It seemed to be about 8 inches or so long and I was concerned that this was not recorded and might cause me to be charged when I had nothing to do with it. The attendant took a photo and encouraged me to do the same which I did. My phone camera recorded the date/time so I could have proof. Sure enough about a month later, I received a note in the postal mail that I'm being charged over $600 for this crack.

We rented a Avis, car at the West Palm airport. The car just been washed when we did a walk around. We did not notice damage to the right rear wheel. We drove it to our house and parked it in the garage. When we woke up the next day to use it, there was oil under the right axle at which time we noticed damage to the right rear wheel and oil coming from the axle. We called it in and had it picked up. And just received a bill for over $1000 for the repair. Words of advice, DON’T USE AVIS, take pictures of all sides of the vehicle and a video before you remove the car from the lot and make sure you carry the insurance to prevent this from happening to you. They refuse to hear any explanation or negotiate and their review of their vehicles when they returned is very lacking.

Our plates are expired. We’ve been pulled over multiple times by New York State police!! Customer service only solution was to return to the rental location (900 miles away) and request a new vehicle. Vehicle was not cleaned before we took possession of it. Even found a wallet from previous renter. No pre-inspection was done to document any scratches and dents (it’s covered). And it's not even the vehicle class I reserved. I needed a SUV that seats 6 AND can hold 4 suitcases. This one I was given does not. My son is in the 3rd row with multiple suitcases.

Terrible experience renting a car abroad. My rental was keyed (no fault of my own) and I was charged $650 for a one day rental. There was NO communication from AVIS about the fee just the charge. I WILL NEVER rent a car from AVIS again.

I would highly recommend renting from another company. The staff here are rude and disrespectful. They charged my card additional fees. They charged me a $125 cleaning fee because there was a small amount of sand in the floorboard on the driver's side. When I called to ask about the charge, the agent was rude and condescending to the point she resorted to name-calling and hung up on me. I would give them no stars if it were an available option.

I will make sure to never use Avis again, and make sure to let all of my colleagues know how I was given a dirty vehicle with a flat tire that I had to have plugged with my own money. That I had to clean vomit from the back of the vehicle and had to spend over $100.00 in air fresheners and cleaners just to transport my grandchildren from the airport. More than likely if you had cleaned the vehicle before you rented it me there would have been no charge to me for cleaning the vehicle. You charged me for excessive dirt and PET HAIR. We never had a pet in the vehicle. Completely disgusted with the Atlanta AVIS. And of course, when you drop off your vehicle there is no one even there to inspect it.

They gave away my car and I was in communication with them hours before my reservation time - they did not take my calls then and were very rude in person in ST Croix. It cost me $100 to go 10 miles from airport to villa and back since I had to wait an extra day to get my car. Further, it cost me more money for less days. I won't use Avis again.

I reserved Avis's car for 5 days at $254.78 because my vehicle was unavailable. I used the Avis for 3 days, which I am supposed to pay for 3-day rental only. Avis charged me $242.91 for 3 days. When I called customer services, the agent told me that there was nothing they could do. I was treated unfairly because they would just charge me based on what they felt and disobey the initial rate agreement.

Phoenix airport rental: There was a 2 hour wait in line to get my reserved vehicle, only to be told that they didn’t have it but if we wanted to wait another hour or so it might come in, but no guarantees. Let me repeat, 2 hours in line. There were several agents there and also three staff members just observing. So of course we took what they said was available and after another 40 minute wait to get that car, we discovered that Avis does not give you what they quote you, they give you the first available vehicle in your rental category. This is very misleading. No instructions were given to us, such as safety, trunk access or highway tolls.

I recently rented a Midsize SUV in Jacksonville, FL. I had to wait about 45 minutes on line to get the paperwork completed even with a reservation. After getting the paperwork, I needed to pick up the car which took another 10 minutes or so. When I received the car I needed clean the windshield and sideview mirrors because they were dirty. Unfortunately, that was not the main issue as to why I am writing this review.

Booked a pickup truck. Arrived to find there were no pickup trucks available in any size. They couldn’t even check the inventory at other locations. They made me ring the other locations myself to check, in which I was out on hold for 30mins. In the end the venue was closing and I had to take an SUV in fear of not having a car at all. The rep suggested I drive over to their airport location and see if they could swap the car for the class I had booked. I went over there and they said that they would not swap for anything other than an electric vehicle because they had to hold their vehicles for reservations - what the hell am I? I’m a reversion that you didn’t keep the vehicle for!

I love Avis, never had a problem in the past. I had a rental on Dec 19th 2024, after 40 days I was charged damage fees without any detailed info. This is really upsetting as usually there is an employee receiving the cars as we drop it. Not on Dec 19th though. Started to play with AI to tell the story.

So I made a reservation this past Saturday for a rental to pick up on Monday morning so Sunday evening I was watching the Super Bowl and checked my email and I have a email stating that my reservation has been canceled. Not only canceled but they took $150 of my money that I prepaid when I booked the reservation. So not only did they automatically cancel my reservation without explanation. They also took $150 in mine. I called them instantly and of course they were closed that Sunday evening. Monday morning I called them. They tell me that I canceled my reservation and that because I canceled my reservation $150 was deducted. So I explained to the agent or the rep that I did not cancel my reservation. I would not have done that.

I called to have seats for my kids added, didn't and wouldn't have the correct seat size. I asked them to transfer one from another location in the city. They refused and charged me for what they couldn't guarantee - they were rude and I felt wow - we spend over $2000/week with you for my company and you treat me like garbage and no customer service.. Do not rent from AVIS.

If you are a veteran or active duty military and have USAA. DO NOT use AVIS, they will not work with USAA requests. They also added none accident repairs to the invoice accordingly to USAA. DO NOT use AVIS if you are military. AVIS needs to be on the military black list.

Avis is a total unreliable scam. I was on vacation in Italy and rented a 9 passenger Mercedes van but per the contract it was switched to a similar Opal van. The Opal had no windshield washer fluid meaning it was never checked between rentals. On my way back to the airport, the van's defective engine lights came on and the van broke down. At 5am the Avis roadside assistance was unavailable. This breakdown cost me, $800 cab fare to the airport and $8,000.00 in additional airfare with British Airways.

I reserved a vehicle with Avis and was told 20 minutes before I was going to pick it up that the vehicle is not available as they were oversold. They wouldn’t provide a list of other vendors or whether or not or other vehicles available. Despite the fact, they were four other vendors at The counter. Terrible service.

I rental a car with them without full gas, and when I returned the car as the same way I got they said to me, "Ok you good to go." When I received the receipt they charge me for a full gas. I called more than 5 times and no help and they stolen my money. This it is the way they treat their customers.

My wife and I were excited to take a road trip. We were greeted by an unfriendly female agent at the counter who never smiled or greeted us with hospitality. Perhaps her crooked wig and disheveled appearance should have been a sign of the incompetence that would follow. The 7 passenger SUV that we wanted was unavailable despite reservations and we were told the lot was filled with dirty cars that would need to be cleaned. The female agent proceeded to make an executive decision to put us in a green SUV of her choice. She then said it would be a 30 minute wait for the SUV to be cleaned.

I was offered an upgrade that I initially was interested in but decided not to go for it. Avis told me no need to change the paperwork, gave me the original car. When I got home I was charged for the upgrade I never received. My complaint was completely ignored even after several attempts. Never rent from Avis/Budget. They lie.

Do not rent from AVIS! There are long lines and overbooked vehicles. They will charge you even if you return the car early. Timestamps on the rental agreement are incorrect in shortening your rental terms. On hold for 45 minutes before talking with a representative.

Have been using Avis since 1992. Their prices were always good and their service used to be good until the last 6 years or so. I've had multiple cars with low tire pressure when I picked the car up. I had one car that had clearly been smoked in recently. They tried to cover up the smell with fragrances that smelled almost as bad as the smoke. I very rarely get the size car I want. I usually ask for a compact because I want the best gas mileage. I seem to get whatever car they have on the lot at the time. It might be an SUV that I really don't need. These issues have been going on for about 6 years since I moved to Norman, Oklahoma. I will start using another rental company and will no longer use Avis due to these recurring issues.

What a bunch of horrible crooks. I prepaid for a large premium SUV for a week from mid-town Manhattan, but at pick up I was told there is no large SUV available, so I ended up getting a mediocre SUV which only has very basic features, not even Apple car play. Worse yet, they told me they can't give me refund because I have prepaid. I called customer service and was told they can't do anything during the rental, I have to call after the car is returned. Which I did, then I was told they can't do anything except waive the charge for gas, which I thought was given to me due to the inconvenience. I will never use Avis again!

I took an international flight and booked my rental from EWR airport. I got to the rental counter at 11:44 pm and only person to help on Avis and one for Budget. My reservation was with Budget and after waiting for an almost hour the associate informs me that he can only give me 5 passenger car versus I booked the minivan. I have 6 check in bags and 4 carry on to fill. They offered to provided 12 passenger for additional cost. I had no choice and paid for the extra cost and took the vehicle. I got out of the airport around 1:30 am after picking up my family. We ended up staying in New Jersey overnight and had to drive 12 passenger back home and I didn't feel comfortable driving this big vehicle. I called the customer service and only charged they waived off is the extra charge which was enforced. I don't recommend using this business for future rental as they don't value their customer or their time.

We rented a Chevy Malibu at Savannah (GA) Intl airport Nov 23-30, 2024. Arriving at night, we waited 45 min to see the Avis/Budget clerk, the only one there. It was dark, and we couldn't see that the windshield was cracked at the bottom on the driver's side. The car smelled of smoke & had trash on the seat. In headlights, we could see the crack. In the morning it was very visible. However, we were now 40 miles away and so we didn't drive back and report the damage. No one is there to inspect or receive the returned car. We were then charged $470 for the windshield repair a month later. It appears that they never checked this car after the previous renter turned it in. I sent a letter disputing the charge, but they will deny any refund to us.

As part of my work I travel a lot and that also means I rent a lot. I mostly go with Enterprise/National and never have any major issues. The cars are clean and customer service is satisfactory. However during my last two trips I decided to change things up and try Avis for the first time. They also had an attractive special so I wanted to earn points for that. I rented a car from Toronto to travel to Montreal and back. The moment I entered the Avis rental agency in Brampton, Ontario I was received by a very unprofessional and somewhat rude representative. There was no welcoming atmosphere and I felt rushed.

Avis called me 24 hours before my reserved trip to tell me that they are out of minivans. I booked this trip to my parents for Christmas back in September. The "manager" of Avis in Eatontown told me that all surrounding areas had no minivans only SUV's. So, I said "OK" as long as it has three rows and will not charge me the difference since this is not my fault. The rep told me there was nothing and nothing in any surrounding areas except maybe Newark. Which then I replied okay I'll take that and go there. She then told me no, I have to call.

Smart holiday tip - don't rent from Avis. I returned a car 2 hours early on November 25th. Handed the keys to the guy behind the desk. He walked out to check the gas level and for damage and I went with him. Perfect, as I returned more gas than they had given me. On THANKSGIVING, I receive a text telling me to return the car. I call their customer service and the representative assured me they show the car was returned on 11/25 and immediately rented back out. I asked for written confirmation as I don't want to be arrested for GRAND THEFT AUTO. I received a signature required letter on 12/7 ... DEMANDING I RETURN THE CAR. I went into the rental agency yesterday and the same guy was there. He could do nothing but laugh and say "don't worry about it". REALLY? 🤬

Rented a car from Avis thru Expedia. Went to pick up the car at the airport. No one at the desk. Had to go out to the garage to check in. Waited 40 minutes in line to get it checked out (this was November and it was cold). Finally got the car. Drove it 3 hours, stopped to get a meal. Came out to a flat tire. There was no spare. Called for assistance. They said to use some type of canister to fill the tire. That wouldn't work. It was dark out and Avis was really of no help other than to tell me they were going to tow the car. I got a ride to my destination with a relative and rented a car from another company. A month later, my charge card was charge $1129.40. No notification or explanation. Called their customer support and got nothing. Just someone reading from scripts. Talk about a poorly run organization, not to mention their behind the back dealings. The people on the phone were of no help and non-caring. Better to avoid Avis at all costs.

I would prefer to write a minus 5 stars review on AVIS. I rented a car in Main more than a month ago. The car was basically parked most of the time, since I was attending a workshop. I returned the car at the Bangor International Airport; nobody was there to receive the car or provide me with a return receipt. Last week, I got a letter saying there was tire damage and that my card was going to be charge an additional $83.00 dollars.

I have been an Avis Preferred member for more than 15 years and always used Avis for my business and leisure needs. Recently I rented a Nissan Rouge from the Portland, Maine airport, driving it 75 miles to attend a reunion. I was alone in the car with a small, hard-sided carry on bag which I placed in the cargo area. 2 days later I returned the car to the airport, not having used the car in between driving to and from the airport. About 2 weeks later I received an email notifying me that I was being charged $250 for cleaning. When challenging this, I was provided pictures of some stains on the back seats (which I never used).

It’s UNBELIEVABLE that AVIS would have me drive this unclean, marked for repair (in several places) piece of junk for 9 days, and still make me pay full price! No one could believe it either. I will NEVER use AVIS again. Do not waste your time, as AVIS could have cared less.

I rented a car in Albany, Ga and returned it to Douglasville, Ga. I was charged $125 for “excessive pet hair” when I never had a pet in the car. I filled the car up and had I seen pet hair, don’t you think I would vacuum it for a couple dollars instead of risking $125 charge?!? There are no pictures so it’s your word against mine but I will NEVER use Avis again! I am renting a car almost weekly now and my business may not be very much but hopefully someone will read this and decide not to use you!

We rented a car at Jacksonville Airport. We waiting in a line for an hour and a half to get our car. When we got in the car it reeked of smoke and it was filthy. We heard a noise when we drove out of the parking lot but all of the systems were reading okay and we were already late for an event because we had to wait. After about 10 minutes on the freeway, the tire blew out. We had to pull over and replace the tire with a donut. We continued our hour drive. When we got to our location, we called them. They requested we drive the car back but the donut is only rated for 50 miles so we requested someone drop a car off to us. They quoted us 689.00 to bring a car to us.

Reserved online with Boeing employee discount, but checkout agent at DFW would not give discount because I didn’t have my employee badge. No mention of this requirement online. I had to pay twice my estimated rate. This was a “bait and switch”, raw deal. Never again.

Do not use Avis. This summer, I rented a car for 4 weeks in Germany from Avis. It was listed with 4000 free kilometers and got an email confirmation for the rental and the conditions of the contract. Although I stayed under 3000 kilometers I was charged approximately $800 for driven kilometers anyway, which they took out of the security deposit. I called their customer service, was told that the complaint was being sent to their international customer service and looked at. I never got neither an answer nor my money back from them. As well as that, subsequently I got a paper letter which stated that I was supposed to pay an approximate additional $450 for an alleged accident I had (I didn't), without even sending a picture of said damage.

Avis charged me for a cleaning fee of $450. Their reasons were for excessive pet hair, trash, smoke, etc. This was an insult by no means! I rented the car for less than 24 hours to drive to Houston Airport. I do not smoke nor own any pets. I believe they did this due to my ethnicity. They probably assume myself and my party did not speak English so they tried to pull one on me. I would never rent from Avis or recommend renting from the company ever.

Hi - I just got off the phone with a live agent from Avis. My conversation was if Avis could assure me a particular type vehicle on my rental date. I wanted a AWD vehicle. I am from Sacramento and the agent told me that Avis does it have a four wheel drive capability vehicle in Sacramento. Is this for real or the agent doesn’t have much knowledge?

I used Avis to book a car in Europe. Never used them on my prior travels. They are by far the worse. I paid in Canada for the full rental then when I picked up the car they were trying to charge for things that were included in my rental. On my drop off they charged for a drop off fee when it was already in my confirmation and was paid for. Over 2.5 months I have been emailing Avis and nothing. Do not use Avis.

Customer service have no idea what cars are the offering and suggesting to go to specific location but at location they also do not have any information about the cars they have and they just suggest to book it ahead and check by the pick up time. Basically they suggest to do the blind booking. I would suggest to use Enterprise or someone else as they know what they selling.

I rarely do reviews unless I believe it might really help someone else. I would give a zero rating if I could. Rent with this company at your own risk. If they make a mistake they will not honor it. They will leave you stranded. My brother and I had a reservation to pick up a car at the Alabama Shuttles Worth airport and I called the location 3 x's to make sure we understood everything we needed to know. This was after I called customer service and was given incorrect information. I do not have a driver's license and he does not have a credit card. As a former Avis employee (25 yrs ago) I knew he could rent the car, but things change so I wanted to confirm. (customer service told me I couldn't pay with my card at the end, which I know wasn't true) What I thought was confirmed and I was going to be able to change to my credit card upon return. I was also told that we would need to show proof of flights coming into and out of Birmingham airport.

Rented a car in France for 10 days, returned it 3 days early. The agent calculated a reduction in the amount I owed. I requested a receipt, and he said I would receive one by email. I did not. Then the full amount for 10 days showed up on my credit card. After waiting on hold for 25 minutes, I was told that I had been charged for fuel, even though I returned the car completely full of fuel. After 4 days I received an email saying I had been credited the fuel amount. So far this does not show up on my credit card. No further detail provided at all. No mention of the credit for returning 3 days early. Now I am on hold again for god knows how long, 30 minutes so far. Miserable customer service. I would never again rent a car from Avis.

Avis/Budget Marignane Airport!! No words, THIEVES 100%, we forgot our bag in the back seat at 4 am. We made them aware as soon as they open at 7am with tones of phone calls and emails. No one to help, no one to answer the phone or bother answering emails. A family member finally drove there the next day and lucky for us got the bag back, but an employee of their company took all our money, jewelry and iPad and Apple Watch! We were told at pick up that an inventory was done to the bag! What they meant is that they went shopping inside! Don’t rent from them. Renters be aware if something goes wrong, they won’t be there to help you!! 3weeks still no communications. Horrible! Then after so many complaints you get, we are not liable and not willing to do anything if one of our employe did still. A joke of a company

Terrible customer service from the start. The telephone agents are beyond rude and they don’t listen to the questions you ask. I had to repeat myself repeatedly and then confirm to ensure they understood- even after clarification I had to correct the misinformation they had written down. The latest person talked over the top of me and wouldn’t provide answers to my problem, stating that the person at the counter didn’t set up our contract right and it wasn’t her issue. I asked to be transferred to a supervisor and she stated he wasn’t in today so someone would call me within 48 hours…. We spent 1.5 hours in line when picking up the car and they didn’t have any cars available when we did manage to get to an agent. They stated they only had 8 people cleaning 2,000 cars so we should understand the delay. Do NOT rent from Avis.

I have over the years used Avis consistently, never an issue! Arrived in Madrid, Spain and was provided with the vehicle, took a video, as I always do (pick up and delivery). I found some minors scratches on the car and advised the attendant, he said "yes we know don't worry". I returned the car prior to 7am as such office was closed "took a video" and dropped off the keys. a few hours later a bill shows up for $455 for small scratches. I sent the videos to Avis Madrid. Both pick up and delivery. They claim the pick up is not accurate and date is not correct and that I will be charged for damages. THIS IS FRAUD!

DO NOT TRUST AVIS! I rented a Jeep 4 door from Avis and paid a little extra for it (2 day difference was only like $20 more and since I drive a Jeep and we needed the space it seemed like a good deal). When we got to the counter we were informed that there were no Jeeps and that they could give us a Nissan Rogue. We said we would really prefer something bigger as the Rogue is not as big as the Jeep, but were told that was all they had and that they were in the same class and price. I said that the Rogue is actually in the intermediate SUV class which costs less and she told me I was wrong.

AVIS locations are either owned and operated by the AVIS corporation or they are independently owned and operated as a franchise of the AVIS corporation. The Westfield Mall AVIS location is independently owned and operated and should be your first stop for car rental needs. Even within AVIS's paradigm of corporate and franchised locations this store stands out as exceptional. AVIS corporation hasn’t quite figured out how to cease 3rd party reservations (Priceline, KAYAK, etc) at locations whose inventory runs out and we were allowed by AVIS system to book through Priceline a vehicle at a location with zero available cars.

Don't rent a car with Avis. When I rented a car, I was offered insurance which I declined. It's written in the agreement. When I got back I got a bill with the insurance added. An extra $300. After talking to several people at Avis, they told me they could only refund me 50 percent of the charges. This is simply theft and illegal. Don't rent a car from this company.

Our rental broke down two hours from the pickup location and had to be towed away. We are at risk of missing a family wedding we traveled 2000 miles to attend. Avis advised us to take an Uber to their nearest location an hour away and will not confirm that there will be another vehicle available for us when we arrive.

I rented a car from Avis in CT to be dropped off in NYC. Drivers in CT know you do not have to cross a toll bridge to get into NYC. But Avis allowed HTA LLC to charge me for a toll crossing and a daily service charge even though the transponder was not opened for use. htallc is a scam and makes fraudulent charges to renters' credit cards. I called htallc to informed them of their error, the customer service rep did not find that the transponder was malfunctioning. I asked her how could the transponder could be crossing a toll bridge to Manhattan at 9:50:32 AM which was closed when I was already in Manhattan exiting the 53rd street exit on the FDR Drive which is on the east side of Manhattan? The rep had sent my complaint to their review department to investigate further.

NEVER RENT A CAR FROM AVIS! PLEASE! Save yourself the hassle. This company has hands down THE WORST customer service I've ever experienced in my life and that is coming from someone who worked as a manager in customer service for 7+ years!!! We rented a car in Lisbon, staff gave us a car that they even said themselves isn't reliable. It was driven ONCE and broke down on the side of the highway.. LOTS of black smoke and leaking oil.. Car was about to BLOW UP. We were stranded on the side of the highway for 5+ HOURS with no water, food or bathroom.. Police officers had to help us. Avis sent us the opposite direction to an office that was CLOSED. Missed a train we bought tickets for a month in advance. Currently been fighting Avis for over 2 MONTHS and still NO resolution or refund for this nightmare. Extremely disgusted by this company.

The absolute WORSE car rental location (and company) I have ever experienced! I paid for a rental (three weeks beforehand), and when I showed up for my rental, the counter clerk informed they had given my rental away!!! They informed me and my friend that due to us being an hour late, they gave the car away! Not only was this a contractual fault, but this is also unconstitutional for a pre-paid customer! It's a holiday weekend and the car was prepaid, yet they made an "Executive" decision to give my car away. This act is a BREACH of the contractual terms! The contract states that a rental hold (prepaid) has 15 hours before declared a 'No-Show.'

HORRIBLE EXPERIENCE, I am NEVER renting with them again. I was charged a rental that I did not take, so I had to cancel. I called the customer service and was told that the refund of the prepaid reservation was going to hit my account in 7-10 business days. After the 10th business day, I called again and they "escalated" to the second level and told me that some issue was ongoing with my bank as they "tried to do the refund and the bank did not authorize" I called my bank and cleared with them that NOTHING was going on with the account, called AVIS back and was told to wait another 7-10 days.

the worst rental experience I have ever had in my life. It took an hour and a half to get the car, the check engine light was on. I didn’t leave the parking spot and to get another car that works, they had to cancel this reservation and open another. They charged me another 100 for the second reservation because they gave me a car that didn’t work. An employee yelled at me when I returned the car because I took too long to get out of the car due to cancer treatment. They told me they aren’t required to give their names so I don’t have anyone to even refer back to about the car price difference.

Running a car to Cleveland Airport on July 18, drove it to Canton Ohio the next morning. the low pressure tire light came on and the car overheated car had to be towed back to Avis. The container for the coolant was completely empty. The tow truck driver said he had to tow it back to Cleveland instead of a local place and said we’d have to go with him if we wanted to replace the car not do., we called again to let him know we would not be taking a replacement vehicle. She advised we would not be charged. It is now August 18 and I have a credit card bill with $900 charges from Avis for a rental car. Do not recommend Avis.

A horrible experience and I will NEVER rent from this company (or their sister company, Budget) again. They claim I didn't return the keys with the car. However it took them 2 weeks to make this claim. I left the keys in the night drop box because my early morning flight left before their office opened. When I spoke to the Avis rep the day before, he instructed me to leave the keys in the box since the office wouldn't be open at that time. When I contacted Avis to see why there was a $250 charge on my AmEx the rep was unfriendly, rude and totally unsympathetic. I made another attempt to contact Avis and experienced the same rudeness and unwillingness to help. This will be the last time I ever use Avis and I certainly wouldn't recommend them to anyone!

When we arrived at Avis, they only had one vehicle remotely close to what we reserved. When we got inside, it was evident that it had been heavily smoked in and as the heat of the day baked it in, it continued to worsen. We were told to contact Avis anywhere along our trip and they would help us. We were sent to Rochester, Buffalo, Fort Wayne (2 locations) and spent hours out of our trip trying to remedy the issue and even paid money for odor absorbers, odor masking, and eye drops due to burning eye issues.

I rented from Avis IAH (Houston) for the first time and used the car minimally back and forth while I was visiting my family. There was a small amount of pet hair on the floor of one side of the van (as noted by the "damage" report) and I was charged $125 cleaning fee. I was notified of this 3 or 4 days after the car was returned. The amount of hair that was in the car could have easily been lint-rolled up in under 5 minutes. I called to dispute this fee and they refused to help me or even reduce the fee. I would not recommend this location to anyone visiting the area.

Updated on 08/11/2024: Today it's August the 10th 2024 and Avis has not refunded my deposit. I have contacted my credit card company and a dispute on Avis charges. Hate to do it but Avis left me no choice. Never rent from Avis. Renting from Enterprise and Sixt has been a joy always.

Note, this happened at the rental agency in Barcelona airport. It took us more than an hour to get the car, and there were only about 4 people ahead of us, some guys were kind enough to let us pass ahead given that we were in a rush. It took this long even though everyone did their-online pre-checkin. When we returned the car instead, the staff basically took the keys and rudely shooed me away, even when I insisted to do the car check with them and that I should sign.

Absolutely, positively, never renting from Avis again. Simply the worst customer service imaginable. Hidden service charges, 30-minute wait on hold before being disconnected by customer service, incorrect information given by customer service representatives... all in all, a huge waste of time and money. There are other companies to choose from; none are perfect but I won't be choosing Avis again.

My wife was traveling to Augusta, GA and her flight was severely delayed. I called to let the rental company we had booked with know, and they said they would not be open. So I called Avis and they told me that they would be open, and to guarantee she had a car, I should go online and pre-pay. They assured me that if I pre-paid then the car would be there. She reached the airport, and NO car. And, they refused to give her an immediate refund. They charged her the FULL $315 for the rental AND $300 hold. So $615 on her credit card yet NO car.

I rented a car from Avis in Tulum TQO- stay away- they made me wait 3 hours for my car, which is completely unacceptable. Once car arrived, driver's door doesn’t close properly I legit thought I was in the Flintstones, seatbelts don’t work whatsoever. These are all safety hazards that should be compensated and corrected immediately. No customer should be driving a car with failing safety measures whatsoever and to even wait for a car three hours is beyond unacceptable. Seatbelts not working is an additional safety measure.

I waited in line for an 1 hour 40 minutes and they told me they ran out of cars. No offer to do anything to help. Horrible experience. Don’t rent from Avis!! Seriously go anywhere else. Don’t waste 2 hours of your life in lines.

I've been a loyal customer of Avis and have Avis Preferred status. I received a letter after returning my latest rental to the OAK location that I'd have to pay a $450 cleaning fee for "excessive dirt and sand" with "heavy severity." I rented the car for 11 days and drove it 1,500 miles with 5 people in the vehicle. We took great care to minimize messes in the vehicle. We wiped our feet if there was dirt and didn't eat anything in the car. The rental was in the San Francisco area which is known for car break-ins, so we hardly put anything in the vehicle and had nothing visible --- it was completely cleaned of belongings upon return. There was what I consider a normal amount of debris from 5 pairs of shoes going in and out of the vehicle for 11 days, certainly not more than a 5-minute vacuum could take care of. We've vacuumed rentals in the past when we felt they were excessively dirty, but this was not.

I retired recently, having used Avis for business rental cars for many years. On a recent trip to Europe I rented one-way to the airport, and a 10 day rental in the UK. I am dismayed to report that although the cars and service were good, I feel that they attempted to scam me TWICE. At the airport I fell victim to the $23 charge for 1/2 gallon of gas needed to 'top up'. Others have reported the same scam, they seem to think that customers won't challenge the scam. I did, and it was reversed. When picking up my car in the UK the agent pressed me to add my wife to the designated driver. OK, I know that the spouse can drive without paying an additional driver fee. However, to my surprise, when I dropped the car off my credit card was charged an additional $125. I will never use Avis again, they think I'm a fool, and I will not be taken for one.

BIG SCAM CHEATERS! AVOID THEM COMPLETELY! Never ever book with Avis Car. I booked my car reservation and paid in full 6 months back. I called yesterday and spoke to Calvin, customer service requesting him to prepone the pickup time by 1 hour. However, he instead flatly canceled my booking without my permission and disconnected the phone line instantly and I got the cancelation email immediately, they may want me to rebook car at a higher price and make money. I called them back and talked to at least 5 representatives including their New Jersey head office, but none of them were helpful despite sharing the story in detail and I wasted at least 3 hours of my valuable time over the phone.

Hello, my name is Antonio **, membership # **, phone number, I am a regular customer of Avis, you can check my account with you, but in my last rental they informed me that I have been placed on the list of no rentals and I want to know what happened, an explanation because definitely There is an error or a misunderstanding, please review the situation. I want to continue being part of Avis and I am sure an error has occurred. I have never delivered any car late and much less have I stopped paying for it. They told me by phone I expect a response and solution positive, thank you very much. If you can give me a phone number or give me a call to find out what has happened. Avis...

Oakland International Airport. We needed a large car to seat 6, so an SUV. The rental clerk didn't let us choose from what was available. (We only saw cars we would have preferred as we were on the lot going to the car we were assigned.) On the interior window of our car, there was a removable sticker that said "This vehicle was thoroughly cleaned and disinfected," etc. The car was filthy, filled with crumbs, sticky, and smelled like old food. Disgusting. If we had had more time, we would have returned to the counter to request another vehicle. When you're shelling out hundreds of dollars, you expect a clean interior. Not a great experience.

BE AWARE! UNDISCLOSURED INFO AND HIDDEN FEES! We booked and FULLY PREPAID 1 month and returned early, thinking we are not asking for a refund for the non-used days. They told us that we will NOT get a refund for the non-used days when we return, and we accept that. But come home, there is a $361.68 charge, called back today (4 days later because there is a weekend in between), were told now the monthly rate becomes weekly rate so it is higher, now I owe them. If YOU TOLD ME I WOULD OWE MORE, I WOULD DROVE OFF WITHOUT RETURNING AND COME BACK AGAIN TODAY!

Reserved car Avis Savannah. 50 people in line..no cars. Cost me $320.00 in taxi fare to meet my appointment 1 1/2 hour away. Zero concern from Avis after multiple calls. Complained vis social media and BBB. Avis offered $50. Unacceptable.

BEWARE. Do not JEOPARDIZE HEALTH AND LIFE of your FAMILY renting/buying from AVIS. Rented a Lexus on 3.29.24. I drove round-trip from PA to Orlando, FL on BALD TIRES. Aren't there inspections to avoid this?! Upon return, informed car could not be rented due to bald tires. I was shocked and scared that my family had been in danger the whole time. Informed Avis by email, they deducted $44. $44 for my family's well being and life?! Should a horrible accident occurred is that what they would tell the media?! "Gee, sorry tires were bald. If they come out of coma, we'll deduct 1 day rental. We strive for safety!" No accountability for SAFETY or CUSTOMER SERVICE. Do NOT HARM your family. You've been warned. I certainly have been.

Here is the experience during my recent car rental experience with AVIS. I booked my car rental with AVIS (picking up on APR 6, 2024 at Memphis International Airport, TN and returning in Downtown Nashville, TN on APR 9, 2024). Since my flight was arriving late at night, I chose AVIS because its desk is open until 1:30 AM. In order to secure a rental, I paid in advance.

Rented a vehicle for our vacation through the Costco/Avis in March 2024. Promised a Rav4, at a reasonable rate ($481) for 9 days out of Tampa. At the counter we had to wait almost 2 hours to get up to the counter. I was charged 700ish at the counter of which I was told 200 was our deposit that we would get back after it was returned in good condition. They stuck us in a Ford Flex, not at all the Rav4 that was promised despite there being other Rav4's in the parking garage. Lo and behold after the trip was over looking at my credit card charges to see no refund of the 200 that the counterperson said I would receive. Called Avis to inquire, they told me that because I was "late" to the counter, which was their fault due to lines/inadequate staffing, I HAD to be upgraded and that I assumed the upcharge in vehicle because I was late to my reservation. In all my car rental history, I have never had this happen. Will never rent from Avis again.

We rented a car by Avis/Payless from March 27 till April 12, 2024. After 10 hrs flight we arrived at the Avis Counter where we were told by a very rude, arrogant woman that our insurance does not cover all risks. The insurance coverage which was proposed by Avis when booking the car. You sign for the insurance we suggest or no car, no discussion. We had no choice; we need the car. What a deceptive and extortionate behavior from a person we would not like to have any contact privately. What a vocabulary, what a disrespectful behavior. We had a hard time to stay polite. What an immoral business practice, do they really need it? Apparently yes. Well, we don't and therefore, never ever Avis again.

Vehicle Rental Experience: A Cautionary Tale

I've had this reservation for months. Prepaid. I provided all flight info just to arrive at the airport and wait for HOURS for a car. Supposedly being cleaned. Because it's prepaid I can't even cancel & go elsewhere. I will never book with them again. I'd rather take a damn Lyft everywhere than lose so much time. I should be with my family right now. Not sitting at the damn airport.

Hey everyone, I could really use some advice and support regarding a problem AVIS car rental company. Here’s what happened: I rented a car from AVIS for a trip with my family and friends. When we returned the vehicle, we were assured that everything was fine, and there were no issues whatsoever. But, here’s the kicker – I got hit with a surprise charge claiming there was a smoke smell in the car. The thing is, none of us smoke. We’re all non-smokers, and I can swear there was no smoking during our rental period.

If you're renting a car in Costa Rica, be aware that in addition to the cost of the car rental plus all the taxes, quoted by Avis, and with no warning at all, they charged an additional US$15.99/day for liability insurance, which we could not decline. Buy their liability insurance or no car. Plus extra this and that. So the $214.45 car rental cost $411.33 with no advance notice whatsoever. I complained to Avis, saying they should provide the actual cost in advance, and all I got was an automatic reply saying I had signed the rental agreement so had no basis to complain. I wasn't asking for a refund or anything, just informing them of what happened, which clearly no real person actually read.

I have been a Preferred Client with Avis and traveled internationally for over 25 years. No longer. Their customer service and misleading representations at the counters have just become horrible. I just had another terrible experience with them on a trip to Costa Rica. I seldom leave reviews and let people develop their own opinions because we all have different standards. However, strongly consider the entirety of the reviews on Avis. Look elsewhere for your car rental even if it cost a little more because if you have an issue with an Avis rental, it’s going to cost you a lot lot more in the end.

The airport had 3 rental companies available. Avis was the only empty line. Like a dummy I rented a car from Avis since there wasn't a wait. Returned the car the next day. There was a large number of other renters returning vehicles, so I had to wait about 10-15 minutes to get to the counter. I was late 1 hour by the time I got to the counter. If I had got to the counter first, I'd only be 45 minutes late. Avis charged me a 1 day extra rate charge. Contacted customer service to get a refund on the extra charge and they basically told me "too bad".

We had a reservation for 2 days with a pay at pickup price of $144 scheduled to pick up at 8:00 AM because the hours stated it closed at 11:30 PM. When we arrived after that time, the counter was still open. We rented the vehicle and expected there would be an extra day charge. But we were not told the reservation rate would change with the early pickup for a small car or we would have sat around the airport for 8 hours. The final invoice was $395.00 for a midsize vehicle. The counter agent never explained that to us and we are very disappointed for this type of service. I will never use Avis again because of this. When I called the office where the rental took place, they were rude and made no apology for the misunderstanding and the 800 number agent was no better.

I rented a vehicle from Gerald R. Ford International Airport (GRR), 44th Street Southeast, Grand Rapids, MI and was given a Malibu with 82,000 miles, pulled to the left, made concerning engine noises at speed and unbalanced tires that vibrated. Of course you don't find all these things out till you get onto the highway however, the 82,000 miles was a red flag I should have acknowledged. The fact Avis even has a car with this many miles and in this condition is hard to believe. I reported this to the GRR Avis employee and they offered no solution or seemed to care (didn't get recorded anywhere that I complained). When I tried to reconcile this dangerous experience with customer service post rental, I was told I should have reported it (I did but no one cared) and that there was nothing they could do at this point because there was no way to verify this, which is convenient.

This is the WORST experience I’ve ever had renting a car. I’d love to give this location a “zero” rating! From the hour+ wait in line, in person customer service, not having the type of car I reserved in advance, not being able to get ahold of this Avis location in person when there was an issue with the rental car and the poor quality of the vehicle that was rented. I would NEVER rent from Avis again and certainly NEVER from this location!

Well, I had a flight that landed in Austin, but was supposed to drive to Killen. The problem was, is the vehicle that was reserved for me was given away to someone else. So I was left with an electric car. The battery ran down faster than expected. With that, I had to locate a charging station. I was told by Austin Avis there was one in Killeen. Not true, Killeen Avis said there was a charging station in Temple, but didn't know where. And they did not answer the phone when I called back asking if they can find a charging location. IF THIS INFORMATION IS NOT AVAILABLE, DO NOT RENT OUT THE VEHICLE!! I was left calling around EVERYWHERE looking for about 2 hours looking for a charging station. By accident, a dealership was nice enough to let me use their station for free, for an hour and a half. This was such an inconvenience.

Avis has changed a great deal since I became a preferred customer. Preferred no longer means anything and in truth rental contracts really don’t mean much to them either. If you’re traveling through Denver international airport avoid Avis at all costs. The Denver office is extremely disorganized. The Avis branch offices in Denver are incapable of communicating with each other or with customer service. Avis customer service, of course, is incapable of providing any solutions to problems with rentals. My experience: I arrived in Denver at 4:30 PM on February 17, 2024, I pre-paid a rental of an intermediate SUV. I waited over an hour for the shuttle bus along with about 50 other people I got off at the Avis preferred counter as I was told and found my name on the board, but there was no parking space indicated for my car. There were at least 100 people in the preferred line. The temperature outside was about 20°F. I waited for two hours.