Avis Reviews

Rented a car May 2025 from Milwaukee. An uninsured driver hit us causing a small amount of damage to front bumper and grill. Our insurance company worked with Budget/Avis claims finally got an email saying they closed the claim in Aug but got a phone call and email saying we owe $7000. The call and email had a new claim number and is way more then the initial charge. Someone needs to stop this company. They also charged us for cleaning after 3 week rental saying excessive dirt for a bit of sand soil on the floor mats which is typical for a 3 week use during rain. DO NOT RENT from Budget or Avis. They will screw you over. They are untrustworthy.

AVIS charges you $15 "fuel convenience fee" if you drive less than 75 miles. They say you can avoid this by showing a fuel receipt when you drop off the car, but when we dropped off a car at DFW airport, NOT ONE of the 5 customer service agents we talked to outside or in the customer assistance booth could enter the receipt into their system. We had to wait until the charge hit our account and then dispute it. Obviously they hope you don't notice it and just end up paying it.

We placed our order for a rental car to be picked up at Pittsburgh Intl. airport. Including our flight number was mandatory. Our flight landed an hour late and, when we got to the Avis counter, it was closed. No note. Nothing. We tried several phone numbers for Avis and none yielded an answer. Ended up renting a car from Alamo. The next day, I received an mail from the manager of the Pittsburgh location which included an email we could contact if we had and issues. We emailed twice and never received a response. We will NEVER rent from Avis again.

Prepaid for my rental and declined all extras, but was later charged $23/day for “optional services” I never agreed to. Avis claimed it was an upgrade I could’ve declined if I had read the fine print. The agent never mentioned an upgrade at the counter. After a long flight and with a line behind me, reading every detail wasn't realistic. Felt like a sneaky upsell. Be careful and double-check everything before signing.

They're liars. They're thieves. They say they're not going to charge you for something then turn around, charge your credit card anyways. Nothing but a bunch of liars themes and trucks. I'd never go there again would never recommend anybody to go there. Anywhere else but there. Thank you and have a good day.

Phone customer service is awful. Everyone you talk to can’t speak English and they wanted to charger $700 one way for a less than 24 hour use of a car and to top It off my husband is a veteran and they will give you the veteran discount but then wanted to charge you. 50 a mile because you are getting the discount. What sense does that make when we had to drive 300 miles. Terrible company. Will never rent from them again.

We reserved a car luxury car from Newark airport on August 15 through September 1 for $2500. The car was clean and looked ok. After a few days Noticed low pressure tire light was coming on and service engine Every time I started the car, so the car hadn’t been serviced. I looked at the dashboard and misread the odometer thinking it was 4500 miles since that’s about normal when I rent a car. this vehicle actually had 46,000 miles brakes were worn. I noticed that when I was driving on interstate when slowing down, and on Massachusetts interstate a state trooper pulls me over now the officer comes to passenger side. My wife is very nervous. Think we did something wrong. We didn’t but it they rented me a car that was three months unregistered, and it was unsafe. No registration was found in the vehicle. I was issued a citation, but the officer issued it to Avis.

We booked our rental nine months in advance and prepaid for a one-way trip from Jasper to Calgary. Upon returning the vehicle, we received an invoice showing the final charges—which turned out to be $116.80 less than what we had prepaid. When I noticed this discrepancy, I immediately called Avis and was assured the difference would be credited back to our card within 3–5 business days. Three weeks later, no credit had appeared. When I followed up today, the customer service representative told me there was a “non-refundable prepay” amount of $116.80. This fee was never listed on our original rental invoice.

BUYER BEWARE!!! Absolute liars! I wished I would have searched these reviews before allowing myself to be duped be this company. I hope no one else will fall victim to this company like I did. Here’s my story: I am a pilot and I commute on airplanes to get to work. I could not get back to the Orlando Airport (MCO) where my car was but I was able to get into the Daytona Beach Airport (DAB). I looked up an Uber and it would cost $115 to get a ride from DAB to MCO. So I went to the rental car counters and decided to talk to the first person that was available at the time, which in this case was Avis, unfortunately for me. I asked if they had a 1 way rental to MCO that would be worth it to not take the Uber for $115. The Avis guy said, “yeah of course, I’ve got you man!” So he proceeded to click away and then say, I can get you in a vehicle for $70.

Fraudulent charges, promises that are not kept, worst ever customer service, cars with problems, are a a few of the experiences we had with Budget-Avis in Milan and Verona. Read your contracts carefully. You end up signing without realizing you are signing something that does not reflect their verbal promises. And to top it all. Booking.com is as bad as they are.

My review is about the Avis car rental company, not one specific location. I have spent 2 months dealing with this company and I cannot believe what HORRIBLE human beings they are. I would actually give them zero stars if I was able to. I rented a 7 passenger vehicle back in April for a trip family trip in July and paid close to $800 for this rental. When I arrived at my vacation destination in July, they told me that the car I reserved was not available and a 4 passenger vehicle was the only thing they had. It left half of my group without a ride. They basically told me it’s either take the 4 passenger or be without a vehicle for my trip. This led to hundreds of dollars being spent on Ubers, canceling things in the vacation that we have had booked for months. I lost thousands of dollars because of this company and everything I had to cancel.

We have had multiple bad experiences that took a very long time to resolve and it was only with the help of BBB that we finally were able to get refunds. We were charged over $200 after a claim was made that we had returned a vehicle on empty. Thankfully, we had taken a photo of the full tank. An employee didn’t bother to check the vehicle, but just marked it as being returned as empty. We had an issue where a tire went flat, even though nothing had been run over, and they didn’t want to do anything to help us. Again took weeks for them to admit their mistake and give us a refund. Returned a car at the airport in Indianapolis, Indiana, spoke directly to an employee in the parking garage who said we were good to go, but then never marked the car as returned. Took weeks to resolve that issue even though Avis repeatedly admitted they had the vehicle and it had not been returned late.

I rented a car from Avis to take a freshman to college. We had the vehicle less than 48 hours and did NOT have any animals in the vehicle, nor do we own ANY animal that sheds. A month later we received a $125 bill for pet hair. They claim the photos were taken two days after I turned the vehicle in. We absolutely did NOT have any pets in the vehicle. This is is a scam by the company to make more money. DO NOT RENT FROM THEM!

Avis/Budget Car Rental in Santa Fe New Mexico Airport was the worst experience I have had in 40 years of Renting cars. Tomas, the Manager and Female employee there with Very Short hair and Military Persona had no care or understanding for a terrible situation I was in and trying to get home after stranded for three days. One day rental price of $211 for Mid size car too high. Paid in advance and was dropped off at airport with no way to get home except the rent a car.

On 8/26/25 I rented a car to pick up at the Jackson MS airport and drop off two days later 8/28/25 at the New Orleans airport for $668.08. (275 miles.) I received an alert of being charged $3,368.12. The employee checking the car out put a mileage of 1,269. (Not Correct.) The employee checking the car in input 13,166. (Correct.) They charged me for 11,897 miles in 2 days. I am four customer service calls in and 10 days in. All I have so far is a $823.97 credit. They still owe me $1,876.07. They say "We will continue to work on the issue." The issue is obvious. Why can Avis not see this and credit?

Avis rental cars are crooks and robbers. Sergio. It would appear to me that all of the representatives are just as bad as the next one at Avis. After 8 international phone calls, a dozen emails and many promises of sending this to a higher level of investigation, I get this letter??!! I have spent literally hours trying to sort this out and THIS IS WHAT I GET???! In simple terms, I am sick of the runaround you guys are giving me. I fully paid for the rental $3052.59 when I booked the rental. When I brought the car back on the correct day as the booking was for I dropped the car off and signed the paperwork. When I get back to Canada I find that you have charged me again $2522.53.

I prepaid for a four-day rental from Avis at Raleigh Durham Airport, with an online price of $222. However, my credit card was charged $329 without clear explanation of the additional charges. The pick-up process was very slow, taking about 45 minutes due to a long line. When I finally received the vehicle, I noticed it had a bald tire, which I only realized after driving onto the interstate. The car pulled severely to the left, and thankfully, the tire eventually exploded at a low speed, avoiding a serious accident. It was concerning that an employee allowed such a vehicle to leave the lot without a proper safety check.

We went to Avis’s vehicle for a four day weekend trip. As we were traveling and got to our destination, there was an infestation of roaches noticed. Of course, when I called back, all I got was so sorry for your experience. I did feel that I needed to get a rental or a significant amount of dollars off of the agreement. My rental was almost $600 only to have a whole bunch of roaches in the vehicle. It was very embarrassing, very traumatic, but that’s what I get from Avis. I’m not too sure I’ll rent from them again.

The company charged unauthorized fees and would not remove them. In addition they tried to charge me $171 to extend my rental by 4 hours and another $172 when I wanted to change the extension from 4 hours to 24 hours.

We purchased our car rental package with American Airlines. In Indianapolis, we were shocked at how long & slow line at the Avis counter with only 2 employees. We waited just over 2 hours & at the counter. The lady at the counter couldn't check & see what we would be charged. There was one $300+/-charge that came up on the credit card machine that she explained was a security deposit & to call Avis with questions. The charge should have been $200, but came up $300 and she couldn’t explain why.

Avis advertises “we try harder”. Good ad slogan, but not followed through on. Picked up vehicle at Evansville, IN airport. Was in a hurry due to time sensitive reservations. Driver’s area & front passenger area was clean. Got home to load luggage only to find that the rest of the vehicle was never cleaned. Food crumbs, dirty windows, old paper receipts & more. Had to wash windows before driving. My fiancé had to change clothes after loading luggage due to filthy door jambs. Totally unacceptable. And yes…. the photo of the left rear passenger door frame appears to show bird droppings. I will say that the gentleman at the Avis counter did his job perfectly. Advice: Don’t rent a car from Avis! If you have no choice, inspect it thoroughly before accepting it.

STOP!!! Whatever you do, run, don’t walk, from Avis. I rented a car from the Avis location at Terminal B, San Jose Mineta International Airport on August 28, 2025. I was outright defrauded by Avis. First, I rented the car at about 5:30 PM. However, I did not need the car until 7:30 PM and asked if I could make the reservation and get the car at 7:30 PM. Avis told me that the rental rates were going up at 6:00 PM and that I should rent the car before 6:00 PM to avoid the cost increase. That was an outright lie.

Just wanted to make folks aware: if you pre-pay for a rental and cancel, Avis charges you $50. If you don't pre-pay for a rental and cancel, Avis doesn't charge you $50. I'm struggling to rationalize this fee, especially if your total rental was expected to be around $100.

I have reservation for Friday Aug 22. When I get to midway no cars. I had to rent a car from Alamo which charge me 400 dollars to rent a car. They didn’t try to help customers. Very rude. I have a disability and you all had me waiting for a car and I should of been paying 200 and something. I never used you before and never will use you again. I will let my family and friend in Chicago, Texas, Detroit, Arizona, Florida and every state I know someone not to rent from you all. Very unprofessional. Never again.

I got the car rental from PA to go to Chicago. Me and my daughter driving. We had ask the lady at the desk that this car has lot of issues. Car was beat up. (See Video), lady mentioned that we don’t have any other car and parking lot was full. And she mention car need to go to Chicago. (I am not Avis driver). Plus she called another client to come back and clean the car or we will charge $ 450. On the other side, she is giving me the Dirtiest car. And never checked after return. We had no choice because we had to head out on same day. Which never happened. Since car was beat up my husband thought to check the fluid and oil. He found there was no coolant, no windshield fluid, needed oil change and the bottom piece of car was tied with rope. Check video. On top of that 2 crack on windshield.

I feel completely upset. Reserved and prepaid $465.00 one month in advance my trip to pick up from San Diego Airport to cross border to Mexico. I arrive at 11:00 PM only to be told there were no vehicles available for they already rented them all!!! Imagine my frustration arriving late and tired only to hear INSINCERE APOLOGIES and NOT EVEN AN ATTEMPT TO FIX THE PROBLEM!!! Sorry Avis, you just lost a loyal customer.

If you ever rent from Avis don’t just expect it has been checked in properly. Always insist on an attendant to come to the vehicle for a thorough inspection. They will charge you for anything and everything.

If 0 stars was an option, I would give that. Avis roadside assistance is a joke. Within 30 minutes of driving off the airport lot, the tire popped and their was no spare in the car, only a repair kit, which wouldn't repair this damage. Instead we had to wait for a tow truck so one of us could be taken back to get the replacement car, while the rest of us got an Uber to our destination. The 'Roadside Assistance' abandoned us at the repair lot on a Sunday afternoon. We were supposed to be taken to the rental counter at the airport to get the replacement, but instead was just left miles from the airport with no assistance and nobody local to help guide us where to go.

I have been renting from Avis for many years and the last 2 times I have been hit with additional charges after the fact. This last time will be my last. I live in Mexico and rent from San Diego CBX at the airport. My car had just under a full tank when I got it and had a FULL tank when returned. Yesterday there was a $64 charge against fuel applied to my credit card. Talking with the semi fluent representative I was told unless I could prove it no credit could be issued. I would suggest photos of the dash both before and after your rental and get and keep receipt of all gas purchases if you rent from Avis. Pure BS.

I have so much to say about the mistreatment I received from the customer service at the PBI airport center recently. I am not surprised at all these bad reviews about customer service. Thank God for Jude I was able to receive at the 11th hour after waiting for so long. I wish that center can have more people like Jude probably the trajectory of those bad reviews will shift upwards. If stranded at this center ask for Jude probably you maybe able to leave with a car otherwise you will be asked to go somewhere else. Will I refer someone to Avis Car rental? 🤔 Maybe, maybe not. Will I move to another car rental company having used Avis for over a 10 years? I’m definitely considering!