Avis Reviews

I rented a car from New Orleans airport. My rental agreement was for $95.20. When I rented it, the lady at the desk didn't give me any paperwork. When I returned it, the man didn't give me a receipt. He said I would be emailed a receipt. I wasn't, but I was overcharged $16.84. Avis is a bunch of thieves. I emailed their customer service. They keep giving me the runaround by asking for information they already have like my credit card, etc. I put in a complaint against them at the BBB. They said the overcharged was for gas. The tank was full. They said I was short by .2. That means they are me charging $84.20/gallon. That's a scam and a bunch of thieves. Don't rent with them. If you do, get all the paperwork upfront.

Reserved a car. It wasn't there. They lied and customer service doesn't care at all. Don't rent from them. They tried a bait and switch scam when I got there, saying they only had small cars and that the site will gladly take your money even if the vehicle you choose isn't really there.

The wait to pick up the vehicle was longer than I expected because there was only one person working at the location doing everything that required to rent a vehicle. This day was a weekday so think the company is sacrificing customer service for profit. I processed my reservation and was given the key and directed to the second or third floor to pick up the car. I got the car and drove from the Fort Lauderdale Brightline Station, Avis's location and drove to my destination outside of Fort Lauderdale. At no time while the car was in my possession did, I park anywhere that could incur parking tickets. About 2 months after the rental date, I received a letter in the mail from Avis for parking violation for the car I rented, on the street at the Avis location twenty minutes after the pickup time on my reservation. That's impossible because at no time did I park on any street in Fort Lauderdale.

Will never rent from the Avis at Pittsburgh Airport again. Beware as they will charge you for alleged damage to the driver's footwell of the vehicle. $119 for what they initially claimed was "Dent damage" but then when I called said it was for detailing. Take a video/pictures of the car fully when renting inside and out. Be as thorough as possible or better yet, just rent from someone else.

Run far away from AVIS!! It’s a shame since they used to be so wonderful but has now significantly gone downhill! All of the good workers left and now everyone left working there now are so miserable. I’m assuming that they are underpaid because they have no smile and they seem like you're always bothering them! You reserve a car, prepay for the car, you get there and they don’t have your car!! It’s such a mess, no apologies, simply attitudes! Forget calling customer service, they get them from overseas so you get what you paid for basically! No one cares, supervisors don’t call you back until 2 weeks later..

I reserved a car for $425. When I picked up the car, I declined the insurance and was not told that the toll "package" was unlimited tolls - it was explained to me that the toll charges would be added to my bill. When I turned the car in, I was charged $779, for insurance and a toll "package". I spoke with four CSRs, who gave me varying offers for refund which were not sufficient. One CSR even gave me the number of the "corporate" office, which was the call center. The last CSR I spoke to gave me the lowest amount of refund, and said that she didn't know who gave me a higher offer.

We reserved a car online using Priceline. When we arrived at the Avis location rental counter in Springfield, Missouri 1210 W Sunshine St, we were informed that because I had an out of state drivers license I had to have a second form of government issued ID to receive the car. I did not have this, and could not get it because I had just flown in. Priceline did not notify us of this, and we never received any communication from the location saying this would be required. We were now stuck in a city that was an hour drive from our vacation spot with no transportation and all other locations were out of vehicles. When we called the main Avis hotline for support, we were told that because the Springfield location was an "independently" operated facility they could make up their own rules and there was nothing Avis could do. Avis also made not effort to make things right and help us find a new rental car.

I had a terrible experience with Avis Car Rental at the Baltimore/Washington International (BWI) Airport. After returning my rental vehicle, the agent who inspected the car told me everything looked good and that I was free to go. There was no mention of any damage or issues at the time of return. However, two weeks later, I received a bill claiming there was damage to two of the tires. This came completely out of the blue, long after the car had been returned and cleared. When I contacted Avis to dispute the charges, they told me they do not have to inspect vehicles upon return and are within their rights to bill customers later for damages. This is completely unacceptable.

We rented a car from Avis online for a trip to Cancun, Mexico in March 2025. The quoted price for the car, and what we signed up for, was $290.00 Canadian. It turned out that we were charged $980.00 Canadian. This was not for extra mileage, there was nothing else we signed up for. We disputed this with Avis and with the credit card company to no avail. We will never ever rent from Avis again. They are fraudulent and essentially this is criminal what they are doing. Do not rent from Avis. Their advertising is completely false.

I have used Avis in the past and were generally satisfied with the service. This time on March 6th 2025, I reserved a large SUV which ended up being a Ford Explorer which was quite nice, BUT I noticed there was a crack in the windshield at the lower driver's corner so I showed the attendant that crack. It seemed to be about 8 inches or so long and I was concerned that this was not recorded and might cause me to be charged when I had nothing to do with it. The attendant took a photo and encouraged me to do the same which I did. My phone camera recorded the date/time so I could have proof. Sure enough about a month later, I received a note in the postal mail that I'm being charged over $600 for this crack.

We rented a Avis, car at the West Palm airport. The car just been washed when we did a walk around. We did not notice damage to the right rear wheel. We drove it to our house and parked it in the garage. When we woke up the next day to use it, there was oil under the right axle at which time we noticed damage to the right rear wheel and oil coming from the axle. We called it in and had it picked up. And just received a bill for over $1000 for the repair. Words of advice, DON’T USE AVIS, take pictures of all sides of the vehicle and a video before you remove the car from the lot and make sure you carry the insurance to prevent this from happening to you. They refuse to hear any explanation or negotiate and their review of their vehicles when they returned is very lacking.

Our plates are expired. We’ve been pulled over multiple times by New York State police!! Customer service only solution was to return to the rental location (900 miles away) and request a new vehicle. Vehicle was not cleaned before we took possession of it. Even found a wallet from previous renter. No pre-inspection was done to document any scratches and dents (it’s covered). And it's not even the vehicle class I reserved. I needed a SUV that seats 6 AND can hold 4 suitcases. This one I was given does not. My son is in the 3rd row with multiple suitcases.

Terrible experience renting a car abroad. My rental was keyed (no fault of my own) and I was charged $650 for a one day rental. There was NO communication from AVIS about the fee just the charge. I WILL NEVER rent a car from AVIS again.

I would highly recommend renting from another company. The staff here are rude and disrespectful. They charged my card additional fees. They charged me a $125 cleaning fee because there was a small amount of sand in the floorboard on the driver's side. When I called to ask about the charge, the agent was rude and condescending to the point she resorted to name-calling and hung up on me. I would give them no stars if it were an available option.

I will make sure to never use Avis again, and make sure to let all of my colleagues know how I was given a dirty vehicle with a flat tire that I had to have plugged with my own money. That I had to clean vomit from the back of the vehicle and had to spend over $100.00 in air fresheners and cleaners just to transport my grandchildren from the airport. More than likely if you had cleaned the vehicle before you rented it me there would have been no charge to me for cleaning the vehicle. You charged me for excessive dirt and PET HAIR. We never had a pet in the vehicle. Completely disgusted with the Atlanta AVIS. And of course, when you drop off your vehicle there is no one even there to inspect it.

They gave away my car and I was in communication with them hours before my reservation time - they did not take my calls then and were very rude in person in ST Croix. It cost me $100 to go 10 miles from airport to villa and back since I had to wait an extra day to get my car. Further, it cost me more money for less days. I won't use Avis again.

I reserved Avis's car for 5 days at $254.78 because my vehicle was unavailable. I used the Avis for 3 days, which I am supposed to pay for 3-day rental only. Avis charged me $242.91 for 3 days. When I called customer services, the agent told me that there was nothing they could do. I was treated unfairly because they would just charge me based on what they felt and disobey the initial rate agreement.

Phoenix airport rental: There was a 2 hour wait in line to get my reserved vehicle, only to be told that they didn’t have it but if we wanted to wait another hour or so it might come in, but no guarantees. Let me repeat, 2 hours in line. There were several agents there and also three staff members just observing. So of course we took what they said was available and after another 40 minute wait to get that car, we discovered that Avis does not give you what they quote you, they give you the first available vehicle in your rental category. This is very misleading. No instructions were given to us, such as safety, trunk access or highway tolls.

I recently rented a Midsize SUV in Jacksonville, FL. I had to wait about 45 minutes on line to get the paperwork completed even with a reservation. After getting the paperwork, I needed to pick up the car which took another 10 minutes or so. When I received the car I needed clean the windshield and sideview mirrors because they were dirty. Unfortunately, that was not the main issue as to why I am writing this review.

Booked a pickup truck. Arrived to find there were no pickup trucks available in any size. They couldn’t even check the inventory at other locations. They made me ring the other locations myself to check, in which I was out on hold for 30mins. In the end the venue was closing and I had to take an SUV in fear of not having a car at all. The rep suggested I drive over to their airport location and see if they could swap the car for the class I had booked. I went over there and they said that they would not swap for anything other than an electric vehicle because they had to hold their vehicles for reservations - what the hell am I? I’m a reversion that you didn’t keep the vehicle for!

I love Avis, never had a problem in the past. I had a rental on Dec 19th 2024, after 40 days I was charged damage fees without any detailed info. This is really upsetting as usually there is an employee receiving the cars as we drop it. Not on Dec 19th though. Started to play with AI to tell the story.

So I made a reservation this past Saturday for a rental to pick up on Monday morning so Sunday evening I was watching the Super Bowl and checked my email and I have a email stating that my reservation has been canceled. Not only canceled but they took $150 of my money that I prepaid when I booked the reservation. So not only did they automatically cancel my reservation without explanation. They also took $150 in mine. I called them instantly and of course they were closed that Sunday evening. Monday morning I called them. They tell me that I canceled my reservation and that because I canceled my reservation $150 was deducted. So I explained to the agent or the rep that I did not cancel my reservation. I would not have done that.

I called to have seats for my kids added, didn't and wouldn't have the correct seat size. I asked them to transfer one from another location in the city. They refused and charged me for what they couldn't guarantee - they were rude and I felt wow - we spend over $2000/week with you for my company and you treat me like garbage and no customer service.. Do not rent from AVIS.

If you are a veteran or active duty military and have USAA. DO NOT use AVIS, they will not work with USAA requests. They also added none accident repairs to the invoice accordingly to USAA. DO NOT use AVIS if you are military. AVIS needs to be on the military black list.

Avis is a total unreliable scam. I was on vacation in Italy and rented a 9 passenger Mercedes van but per the contract it was switched to a similar Opal van. The Opal had no windshield washer fluid meaning it was never checked between rentals. On my way back to the airport, the van's defective engine lights came on and the van broke down. At 5am the Avis roadside assistance was unavailable. This breakdown cost me, $800 cab fare to the airport and $8,000.00 in additional airfare with British Airways.

I reserved a vehicle with Avis and was told 20 minutes before I was going to pick it up that the vehicle is not available as they were oversold. They wouldn’t provide a list of other vendors or whether or not or other vehicles available. Despite the fact, they were four other vendors at The counter. Terrible service.

I rental a car with them without full gas, and when I returned the car as the same way I got they said to me, "Ok you good to go." When I received the receipt they charge me for a full gas. I called more than 5 times and no help and they stolen my money. This it is the way they treat their customers.

My wife and I were excited to take a road trip. We were greeted by an unfriendly female agent at the counter who never smiled or greeted us with hospitality. Perhaps her crooked wig and disheveled appearance should have been a sign of the incompetence that would follow. The 7 passenger SUV that we wanted was unavailable despite reservations and we were told the lot was filled with dirty cars that would need to be cleaned. The female agent proceeded to make an executive decision to put us in a green SUV of her choice. She then said it would be a 30 minute wait for the SUV to be cleaned.

I was offered an upgrade that I initially was interested in but decided not to go for it. Avis told me no need to change the paperwork, gave me the original car. When I got home I was charged for the upgrade I never received. My complaint was completely ignored even after several attempts. Never rent from Avis/Budget. They lie.

Do not rent from AVIS! There are long lines and overbooked vehicles. They will charge you even if you return the car early. Timestamps on the rental agreement are incorrect in shortening your rental terms. On hold for 45 minutes before talking with a representative.