Avis Reviews

I was recently on vacation in Tampa, Florida (May 26 - June 8th). I rented a vehicle from Avis in Newport News, Virginia for 2 weeks. The cost of the rental was $865. Unfortunately, I had an accident on May 31st, not vehicle related, that prevented me from safely operating a vehicle. I contacted Avis customer to determine if I can drop the vehicle off early at Tampa International Airport. I was informed I would not be liable for the unused week, however, the fee maybe higher due initial rates quoted were based on weekly rental. I agreed, dropped the vehicle off at the Airport with the Avis attendant on June 1st. While getting out of the vehicle, I asked the attendant where was the closest wheel chair and the location for the area to call an Uber. The attendant stated the wheelchair was inside the airport and I would have a long way to go to get to the Uber pick up zone. On crutches, I got out of the vehicle.

Worst experience ever. If I could leave a 0, I would. Booked our car three months in advance as was going to our son's destination wedding he and his wife planned which was five hours from the airport we were flying into. Me and several family members were riding togethor in the car booked from Avis, or so we thought. I called Avis to make sure that they had our correct flight info just to be told my reservation had been cancelled (they had not sent an email or called, this was four hours after they said they knew of the cancellation.) Still down not get the email until after our customer service agent Eduardo was rude and continued to tell us about how the person that kept the car paid more than us so they took priority. And then had the nerve to offer us a car that was four times the price we had originally paid. Will never use Avis again.

Rented a car from the New Kensington, PA location. The cruise control didn't work and I only realized it 3 hours into the trip. It was then after hours and I didn't think Avis would be open. When I got back I called to complain and got Jay the manager. He called me a liar and said the car worked fine. I told him I took a picture of the dash that said cruise control not in service. He refused to even look at it and continued to call me a liar. He yelled over top of me and wouldn't let me even finish my sentence and even screamed at me on the phone until I hung up. He should not have that job. What a psycho. Don't rent here. They obviously don't value their customers. At least "Jay" doesn't.

Felicia at PBIA was very helpful as well as helping me with my luggage.

Our flight was delayed and usually they were open past midnight as I have been using them for years. Was told they left early when we got to the Cleveland Car Rental Center. They did not have cars ready for those with reservations. Had to get a car from another rental company at a higher rate than I had with Avis. Called Avis customer service and they said that they would cover the difference I paid. I sent them all the information and then they said since I got it through American website that American would be responsible for any refunds. Feel that a voucher or refund for the difference would be appropriate. Will try not to use Avis in the future and use National which has better service at CLE and are open till 2am.

I have been a loyal Avis customer for years and have never experienced anything like what happened today. Today was one of the most important and difficult days of my life—my mother's funeral service. Because I believe in confirming details and avoiding surprises, I called ahead to verify that I could use my debit card and to ensure there would be no issues with my reservation. I was reassured that everything was in order and that I would simply need to pay the required payment and deposit at pickup.

Just our car away one time and almost ruined a family holiday so yeah 1 star.

DO NOT TRUST AVIS. After upgrading Economy (380.00) to SUV (549.00) they gave me a, what I thought was a decent car in a dark garage in San Juan Airport. The outside of the car was free of dents and the inside smelled as if they just added some scent. Thought nothing of it. After reaching my destination, I locked the car for the night. The next morning I opened the car and was hit with what could only be described as rotten seawater. I removed the rugs and checked the entire inside. Sand and cracker pieces were everywhere. I vacuumed and sprayed Febreze to no avail. When I called them to complain they said they would credit me one day (26.00). Then they added $ 26.00 for the (1) one gallon of gas the car was missing. DO NOT RENT FROM THESE DISGUSTING PEOPLE OR THEIR SUBSIDIARIES.

I am writing this review as a warning to other travelers, especially those arriving late at night, traveling alone, or relying on a rental vehicle to reach their destination safely. I was an Avis customer and member prior to this incident and had trusted the company for my travel needs. Unfortunately, this experience completely destroyed that trust.

Discrimination problems. Awful service. The worst customer service renting a car. Staff is garbage. Needs training. Had reservation.about a few weeks prior. Have my whole family on floor, small ones 2yrs and 6 years old. Employees boasting about not having enough cars here. Serving preferred Avis members first. For us regular customers line has not moved for a few hours. It's 12:33 at night.

Renter beware, I rented at San Juan PR airport. The vehicle was in extreme state of disrepair. It was nasty dirty inside. Upon return, I asked for a manager who never showed up. Got a reduce rate for a day and was given the customer service number. I called and spoke with a representative who stated to me that I would be getting full refund which was not the case. On the second call, I was told that could not be possible. After checking Avis review I realized I made a great mistake. My loss, their gain. I will never rent from such mediocre car rental company. I now have to suffer the loss and the PTSD from such a stupid decision.

I was charged a smoking charged of $450 on the credit card after I returned the car. I did not smoke in the car. EVER!! When I called to dispute the charge I was told the time the smoke was detected. I was still in bed at that time. No one is permitted to smoke in my own car. EVER! And there was no one in the car but me!

I rented a car in Savannah, GA to be returned in Charlotte. I paid $156.00 for one day because my flight was grounded. I was told I would have the car for 24 hours, to be returned at 7:30 pm. I received a call at 1:40 pm saying the car had to be returned by 2:00 pm because the rental store closed at that time. This was not what I was promised when I rented the car. Customer service was unwilling to compensate for the mistake their agent made, resulting in my cancelation of afternoon plans, and returning the car 5 1/2 hours early. I am a very unhappy customer. As a result, I would not recommend Avis Car Rental.

It was a terrible experience from start to finish. The personnel did not go over the entire contract. They did not have the car that asked for ready. They kept my deposit and they took out more money than was authorized for.

I recently rented from Avis at the Greenville-Spartanburg Airport location and was disappointed with the overall experience. The customer service did not meet the level of professionalism I expected, and there were issues with communication and the condition/readiness of the vehicle provided. The counter agent customer service was horrible.

SCAM ARTIST! Lied and overcharged! Would not fix the bill! Never again!

It started out with no issue. Reserved my vehicle three weeks in advance, pre-paid (which Ithought was good) but NO. It's not good to pre-pay. The day of pick up my car was not ready due to someone of importance was using it so it would arrive late (by 40 min). My trip ended early so before returning the vehicle I call Avis customer service to modify my contract, they would if it needed extension but to shorten the time I was told I didn't need to do that for when I turned car in it would adjust the payment at that time. Oh, it sure did with over $300.00 unused monies that is not refundable. So beware. AVIS will rob you blind. DO NOT PREPAY.

We rented a vehicle for one day to drive to Disney Springs. The brakes were awful. Two months after the rental, a charge showed up on my credit card for $107. When I inquired, they told me the windshield wipers were missing. We never even used them or turned them on. Make sure if you rent for them, you do so. I’ll be disputing this charge.

My issue is national. I have for years rented from Avis through my company, then put the reservation number in the App. It might change the rate by $2-3, no big deal. But since the beginning of this year, the App more than doubles the rate. First it adds insurance- which my profile clearly states I decline, then it raises the fees. (A recent rental went from $149.56 to $439.15 by using the App.) If I'm unable to use the App, I'm unable to use my preferred status and get credit for the rental. I have spoken to over 10 people in their so-called customer service and have gotten 10 or more different answers. Finally I wrote the CEO and enclosed documents. Today I received a voice mail from the "Avis Executive Response."

The battery in the car we rented died the day we were to depart for the second leg of our vacation. We called Avis Emergency Roadside Service, expecting service like AAA provides. Ha! That didn’t happen. The Avis ERS contractor did not carry batteries and told us not to turn off the car after he started it, and to go back to the airport to exchange the vehicle. It took us over 7 hours, much of which we spent in a hotel lobby, since we had checked out, waiting for the Avis ERS driver to show up. To its credit, Avis reimbursed us for the entire cost of the car rental plus $200. That was nice. But two days after we returned from our vacation, Avis had the gall to send us a bill for emergency road service! At the beginning of the rental period, Avis also initially charged us for an upgrade when it did not have available the category of car that we had reserved. That was an unwelcome first for us.

I returned my car with some sand in the driver's floor mat, yes there was sand but nothing that 2 minutes with a vacuum could not clean. The rest of the car was spotless. I later got a letter and a bill for a $125 cleaning fee. This is criminal, if you want to charge me $25 fine but even that is outrageous because the car has to be cleaned between renters but I could live with that. But I feel robbed by Avis. In the short run Avis may win but I will NEVER rent from Avis again nor will any of my friends.

I wish I could give less than one star. They didn't have the car available that I requested on the reservation. Due to the incompetency of the employee at the desk, I ended up having two rental terms open at the same time - one for the car I reserved and one for the car I got. They initially charged me almost $1000 dollars for a rental agreement worth around $250 (with refunded deposit, I should have been charged $450). When I called, they told me it wouldn't be resolved until I returned the car. The employee at the desk lied to me in saying that I would be refunded whatever amount of the tank I didn't use when I prepaid. Later, when I called again about them overcharging me, the customer service person told me I didn't prepay for a tank of gas.

We reserved a Mercedes 300 to take to Florida. When we got there we were offered a Nissan Central, a mini van or a 15 passenger van. Unacceptable. They made no effort to help us. We waited over an hour for some kind of luxury car to no avail. We spotted a Mercedes in the parking lot and asked about it. They said that was already reserved. Our confirmation email even had a picture of the car we reserved. Avis does the bait and switch on customers. They billed our credit card for more than the quote, plus the same amount is pending and they want to charge a $50 cancellation fee because we wouldn’t take a car they wanted us to have. We will never rent from them again. What they are doing should be illegal.

Very happy, especially with Mercedes at Atlanta turn in at Mall in Atlanta. Extending rental was easy and Mercedes was friendly, professional, and knowledgeable. A pleasure to work with! Would highly recommend.

Avis overcharges, check your receipt carefully. I have had two rentals where I was overcharged. I have had to spend over 5 hours on the phone to get resolved with their customer service. You are unable to get a consistent answer from a Customer service rep. Also, there is an issue with their app. I booked a reservation included credit for reward points. I later found out the reserve points were never applied. When I picked up the car, I was told I would get the credit after my rental was completed. When it was completed I was told they were never applied and cannot be applied after the rental is complete. I was also charged a gas refill charge when I had returned the car with a full tank. 50 mins on a call to get that reversed.

I am posting this to warn others about my experience with Avis, because what happened to me should never happen to any customer. In July 2023, I pre-paid $148.44 by phone for a rental vehicleand was to pick it up at the Corona, CA location. When I arrived to pick up the car, I was unexpectedly told I had to provide my Social Security number and undergo a credit check, something that was NEVER disclosed during the reservation process. After providing the information under pressure (because I needed the car urgently), I was then denied the rental due to my credit score.

Canceled my rental. No advice on Friday so I have no way to return the vehicle plus charged me almost 700 dollars.

I strongly do not recommend this rental company. Two weeks after returning the car, I kept receiving tickets from their third-party vendor in New York — even though I live in New Jersey, work in New Jersey, and have never even been to the locations where those tickets were issued. What's even more ridiculous is the variety of reasons listed on the tickets. If you've had a similar experience, make sure to carefully check your bills. There's also no customer service department to file a complaint. At first I thought it was a scam — turns out they are the biggest scam of all.

I had a really disappointing experience with Avis. After returning the car, I was shocked to be charged $250 for “cleaning,” even though we never took the car anywhere dirty — no beach, no mud, nothing that would justify that kind of fee. What makes it even worse is that when we first picked up the car, it was already dirty on the outside, but we didn’t make a big deal about it at the time. Now it feels completely unfair to be charged for something we didn’t even cause. I really wish I had read the reviews beforehand, because it seems like this isn’t uncommon for them to add unexpected extra charges. Definitely be cautious and double-check everything if you rent from here.

We had a terrible experience with Avis recently. We booked a minivan months in advance and the night before the local office closed told us our vehicle is not available. They said to call customer service. The customer service department is absolutely useless. They did not find another vehicle for us and said basically we were out of luck since it’s spring break. They then said we can get a minivan delivered to you. The day we were supposed to leave the vehicle did not arrive. Then again on the phone with customer service and said we were misinformed. They booked a minivan one hour away from our home. It was a terrible experience. We asked customer service to speak to a manager and they said they would reach out within 48 hours. That never happened. Awful experience and delayed our trip significantly.