Avis Reviews

I have rented two separate cars from this company. Each time, the car tire air pressure was low. This last time, I got a flat tire. Before I even picked up the car, the first option they gave me, the car on the lot, had a giant dent and scratch on the car. I told the lady, and she was unfazed. They do not care about the cars they give people.

Rented an SUV from Avis, drove it home and after turning ignition off and back on again (to familiarize myself with the bells and whistles) the Low Tire Pressure light was on. Checking the tire pressure on all tires we discovered the passenger rear was low. Having experienced tire pressure problems with prior Avis car rentals (decades ago) we decided to put air in the following morning on our way out. The pressure amount was the same when filled with air.

I reserved a car for pick up at Halifax Airport for Sunday, May 8, 2022 with a return of Sunday, May 14, 2022. The reservation was paid in full and I received a confirmation for a Hyundai Santa Fe. Unfortunately, I forgot my personal credit card and the attendant at the Halifax kiosk told me she was unable to rent a car to me. I asked her to cancel the reservation and she said she was unable to do this and I would be required to call a 1-800 number to cancel. When I called the 1-800 number the customer service attendant informed me that they were not able to cancel as I picked up the car on Saturday, May 7, 2022. Despite my insistence that I just landed in Halifax and did not have an Avis car rental, they continued to tell me that I rented a Yukon Denali on Saturday, May 7, 2022. I was also sent an e receipt for a Yukon Denali that I did not rent. The e receipt had my name and the original confirmation number but a different Visa number (last four digits).

The alternator light came on in the rental vehicle so I called roadside assistance who referred me to drive the vehicle back to the Airport not knowing what could be wrong with the vehicle. When arriving to Avis, as a consumer who already had a vehicle that had issues, had to wait in line behind 40 others picking up their car. Maybe it's just me and not how I want to spend my Saturday, but I feel like they should be able to swap out the vehicle much easier than this. The customer service aspect is non existing here.

You can never get ahold of an agent at a local store, and when you get ahold of someone, it is never the right department, and if you want customer service or a supervisor it is another transfer and unapplicable option menu. I was hung up on twice by two agents over the week I had my reservation on two different lines. One was a reservationist and the other on the billing line which I got ahold of inadvertently after trying to reach another local location. The first agent refused to give me her employee number or transfer me to a supervisor, then hung up on me. When I called back to ask for a supervisor I got the run around and was transfered to an unapplicable options menu.

I rented a car with Avis in NYC on Apr. 20th. Returning the car in Apr. 22nd to the same location and to my surprise, a rental fee that was supposed to be $53,99 per day - Total of $ 130,52 tax included - all of sudden became a stunning US$ 406,00 dollars charged on my sister in law credit card. After calling customer service I was just informed that AVIS is charging me a penalty fee of US$ 54,15 (costing more than a 24 hours rent fee) for a 45 pickup delay. How come a 45 minutes delay becomes more expensive than a 24 hours rental fee? Please keep in mind there were customers in front of us at the store and still, how come that makes any sense? So if I rent a car with Avis at any airport and my flight gets delayed, will I pick up my car already owing Avis a fee? And how that 45 minutes fee costs more than the full 24 hours rental fee?

I'm writing to complain about the security deposit hold that Avis has in place. I recommend Avis keep the holding balance in place on people accounts, that way when the hold is released we see the difference. It doesn't make any sense to put a hold on our account and make it disappear before we even see the actual release charge. So, we as customers know you're not trying to cheat us out of our funds. Not sure why when I called a few weeks ago the other representative couldn't explain the same thing instead of telling me to give it like another week for my security deposit hold to show. The way your system is set up is not fair to your customers. The representative today said many people have called about their security deposit. Avis this should be a red flag to CHANGE your system to better serve your customers. Regards, Priscilla **

Rented a car in Scotland and got a puncture in the sidewalk of the tire. No spare, no inflation kit so Avis sent roadside assistance to put a spare then follow me to a repair shop where I had to pay for the tire. Get home from vacation and they hit me with the cost of the tire even though I already paid the shop directly for the same brand and size the car had on it. Also the car had lights on and sensors that didn’t work the whole time. Terrible service and quality. Avoid and go to Enterprise, I will.

I rented an SUV from Avis in February/March 2022 for 9 days when we were on vacation. I had specifically chosen to pay a little more money and go with Avis because I knew I would be driving in the Sierra Nevada’s in the winter and I wanted an SUV that I would feel safe in. They were the only company that listed “Ford or equivalent” and I knew I wanted a Ford or Jeep because I knew how they handled in the snow. When I got the vehicle it was a Chevy Traverse, which I could’ve gotten from another company for less money. Upon returning the vehicle the agent at the return counter was very unfriendly/borderline rude. I just let it go as we had a nice vacation overall and I was glad to be going home.

First we received a vehicle that was pre-picked with no upgrades as coupons stated. It was late we just took the car provided. The next day we drove into a snow storm and the tires proved to be bald. This vehicle had approximately 30k miles it was clear this vehicle would not pass inspection with the tires. It was unsafe and should have never been given to a customer.

I spoke to 2 different Avis reps to confirm there was a shuttle to Titusville FL location from port-1. Confirmed there was when I made the reservation then I called again before I left for vacation & the rep again confirmed there would be a shuttle at the port to take me to Titusville. After waiting 15 minutes for a shuttle after getting off cruise ship (4/23/22) I called Avis national phone number at 9:41 am. The rep said, "Yes, there is a shuttle running around every 15 minutes;" At 10:23 am I called and the 2nd rep said, "Yes, there is a shuttle running around every 25 minutes." This rep gave me the direct phone number to Titusville Avis to confirm shuttle was on its way.

I have always had a good experience with Avis...until I didn't. For starters, they gave me a car with the "check engine" light on. I returned that car for another. Through a series of unfortunate events, I had to extend my rental several times. First due to my personal vehicle being broken down and then due to my wife being hospitalized. I was aware the vehicle was due back on April 11, the same day my wife was released from the hospital. I called Avis, explained the situation and was told, no problem, they would cancel the "old" contract and create a "new" contract. Sounds like an extension, right? Well...I was wrong. Even though I was specifically told I did not need to return the car, Avis flagged the car as LATE. So now, unknowingly, I was being charged late fees.

We rented an SUV in Costa Rica and were given a vehicle with bumpers help on by plastic ties, and broken tie rod and suspension. Dangerous to drive as the steering did not respond properly and was very loose. Since we were a distance away we returned the suv after 2 weeks to trade in for a new one. There were pretty good about it and gave us a nice newer vehicle in good shape. We returned after our final week for what seemed a speedy hand-in. On my next bill, we had been charged for an extra 8 days. Other than automated responses, I've been unable to get my money back.

I rented a car from Avis at the Indianapolis International Airport for a personal trip. I was to pick up the car on 4/14/22 and return it on 4/17/22. My plane arrived at Indianapolis late, after 11 pm, but there was still one agent on the rental counter at the airport. He was tied up with one customer, so directed myself and the customer ahead of me to the garage for check-in. There were no signs of any kind anywhere directing customers where to go in the garage to reach their counter. The garage kiosk was closed. Doubling back to see if I could get help at the rental counter, I discovered the agent there had already left and the counter was closed. The only available agent was the gate attendant, the one who checks ID before opening the gate. Apparently, Avis leaves late check-ins up to this ill-equipped agent to process check-ins as best as they can with the incomplete information and systems that they have.

The Mgr upgrade my car to a SUV and when I went to get the vehicle, the space was empty. I went to the Preferred Avis counter, Dajohn gave me a car instead of the suv and when I asked why he told me to go back inside the airport and talk to the Mgr. I went inside and waiting on him to finish another person that was complaining about her rental and then he went outside to the car rental area. I followed him out and couldn’t find him. I asked the rude Robert rep at the counter outside and he said I need to go back inside and wait for the Mgr because he couldn’t help me.

Reservation was made for 3pm pick up, arrived at 3:04 and agent was super pissed off and started in with, "You're lucky to get this car" and "I should have left you and went home at 3" and on and on. Shelia is mean and nasty and has no concern for her customers and what their day might have been like before arriving as her life is much more important. After trading insults back and forth she decided that I was not allowed to voice my displeasure with her and told me I was banned for life and will never be able to rent a car again. WOW don't talk back or you will get banned. Is that even possible? So after we're all done and I'm leaving she throws out a "GO ** YOURSELF" to me on way out door, class act for sure. In case you didn't get her name the first time it's SHELIA, can't miss the bad attitude

AVIS charged us an astronomical amount to begin with, and then quoted us for $837 when we tried to extend our rental by five hours. This is a predatory, terrible company and I will never use them again.

DO NOT RENT from this Company. Absolute worst customer experience ever. Rental was booked online and all confirmations received. Conducted pre-check-in with confirmation our car was ready. Arrived from out of town to the pickup location (Kitchener) to a sign on the door saying back in 15 minutes. Waited and finally called the Avis/Budget number to no answer. Received a call back from William ** saying he was at the airport (considerably more than 15 minutes away) and had no cars available for at least 5 days. License to conduct business should be revoked. CIBC should consider their affiliation with this mess of a company as reputational damage extends to them as well (preferred rental company on Infinite VISA). Still on hold with ""CUSTOMER SERVICE"" trying to get a refund for a prepaid vehicle they didn't have. The very definition of fraud.

I made a reservation for a 1 week rental 4/6/2022 to 4/13/2022. I had made the rental through a third party Auto Europe at a good rate. When I went to counter to pick up my car the service agent told me my rental was from another country and its rates were only for customer from Europe and for me to get that rate I had to have an international driver's license.. Since I did not have one I could not get the car at the rate I had already paid for. I was told I would have to pay another 300.00 since the rate did not apply to me. I told agent I could not afford an additional 300.00 could she do anything to help me. I was not aware that I could not rent a car through them.

I purchased 4 each $150 Avis Car Rental Vouchers with Marriott Rewards Points. I tried at least a dozen times to book a car rental at several different venues. There were a myriad of reasons they were unredeemable each time I logged on to book my car. Ultimately I was never able to redeem them and they expired. I'm disappointed with both Avis and Marriott. It was as if the program was structured to fail. I've lost trust in both companies.

I rented the car in France over the holidays. No inspection documents were filled at pick-up even though I pointed out the small chip. I was told to call "if the chip was getting bigger". It didn't. Upon return, on January 18th at the Roissy CDG location, nobody was even in the lot to check the vehicle back in and even less inspect it. I waited 15 minutes and finally went into the office where I was asked to "just drop the key off".

I was logging on to write a good review about Avis, how I was impressed about how well Avis Preferred worked in the Fort Lauderdale airport, how nice their counter workers are, but that changed when I asked them to reason with me. Due to unforeseen travel problems in the US southeast I decided to reserve a car from Miami and drive to Atlanta. The first part of the experience was wonderful; Avis Preferred allowed me to skip the long line and drive away in under 30 minutes.

I rented a car with Avis in Tampa, FL when my flight was cancelled back to Columbus, OH. The car was returned 30 minutes early with no workers on site (Saturday evening, 11:00pm) to get the car checked in immediately. Avis charged me $518.62 additional and would not respond to my emails to settle the discrepancy. I filed a dispute with my credit card company but they didn't do much for me either considering Avis waited until Monday morning at 7:30 to check the car in. Lesson learned to never use Avis!

On 01 March 2022, I received an email from Avis informing me that the rental car that I had previously reserved for the following day (reserved two months prior) was no longer available. I had already paid $80 toward this vehicle for collision insurance. That same day I spoke with an Avis Customer Service representative and was specifically advised to reserve and pay for a similar sized and equipped vehicle at any other rental car company at my destination, and that Avis would refund me the difference in price. This phone conversation was recorded.

Was supposed to get a Taurus. Got a Outback Sport. Sounded like I was in a tin can while driving it. Scratches and “ping” marks, not to mention hail damage all over it, when I took possession of it. As soon as I started it, the read out said "regular maintenance due now”! Thank God I wasn’t planning on taking it on a trip, I seriously doubt it would have made it! The car was only 2 years old, looked and drove like 10 plus years! For the money we paid, we got took!!!! Avis you should be ashamed to even rent that piece of crap! NEVER again!

March 2022 rented an SUV at SFO airport and dropped off 8 days later at LAX. Drove over 700 miles with zero problems. Pick-up and drop off were a breeze, simple, and fast. Do yourself a favour and signup for Preferred customer status. It’s free but will save you massive lineups when picking up at SFO airport. As I said above, it was a wonderfully surprisingly great experience. Thanks for restoring my confidence. Will rent from you against when we do it our next trip down the PCH!

Used them for a vacation rental and parked in a lot to wait for my sister to get out of work. Was told I would be fine if I didn't leave the truck which I did not. The camera system fined me 35$ for not paying and I was never aware until I received a 135$ charge. Disputed the case with the parking agency after Avis charged my card 135$ and won the appeal. Avis refuses to refund me and can't explain why I was charged an extra 100$! Worst customer service, cars smelt like smoke and were disusing and their staff is rude. Lost my business as well as anyone in my companies. THIEVES is all they are.

I planned a short "gotcha" (Adoption) trip for my daughter & me. American Airlines/CitiAA recommended AVIS Rental, which I booked & prepaid for the short trip ( I could not take my daughter out of school but for 3 days!) as well as having limited funds! I returned the vehicle right on time and on the return date! They charged me for another week at $1225 saying I never returned the rental; until I responded to their email that stated that I had not returned the vehicle as agreed; but then suddenly they found the vehicle when I contacted them!! AVIS refuses to refund the $$ even though I proved with 17 pages of documents that I could not have had the vehicle for those additional days! AVIS refused to refund the money.

Avis in Cancun, Mexico, charged an extra $143 for damage insurance coverage in addition to the agreed upon even though this so-called “option” was clearly declined when we picked up the car at their airport location. Beware of this unethical but common practice. Even after disputing the charge with the credit card company, our appeal was turned down for the following reasons: - Rental agencies typically reserve the right to bill for amounts that cannot be determined at the time of rental, such as extra miles, extra days, violations, refueling, and damages. These charges are classified as a final audit. Because the rental agency can explain the additional charge(s), this type of charge is considered valid.

I called Avis many times to dispute this because the contract is only about $56 a day. They said they would credit my account, but never did. We had to call numerous times, and most of the time, we were put on hold for a very long period of time. We did not learn my lesson, so I rented again around Valentine's of this year. Again, they overcharged me almost $100. Watch your bank account closely when you do business with Avis.

Don't go with these guys. They will charge you hourly if you don't return the car on the exact time you were supposed to return it. Charged me $257 for not returning the car on time. Worst thing is I didn't even use it for 24hrs and yet I pay the daily price and the hourly additional charges! Would never use these guys again. Even the car was terrible.

Will most likely never use their services again.

On July 9th, 2021, I attempted to rent a vehicle from Avis' Oakdale, MN location, bad idea! Drove the 7 mins home and napped before attempting to travel towards a family emergency. Was unable to take my trip due to the 2021 vehicle having electrical problems, however, Avis never closed the roadside account! Woke up, put my bags in the vehicle, pressed the push button, and got a list of issues across the dash. I still have the video, and the screenshot of my negative $1400 withdrawal from Avis!!! I'd made a reservation for 4pm. Arrived to a family from FL still trying to get a vehicle. The manager didn't return 'til almost 5pm, and I got a small SUV, but paid for a midsize car. I thought, "whatever, more gas, but I got a family emergency."

The bigger problem seems to be that Avis holds it reservations people to a quota for how many reservations to be filled within a day. At least that's one of the reasons the two employees that made/cancel the reservation were so unprofessional about. Then to make matters worse the reservations manager who refused to give his ID#, was condescending, and hung up on me. Very unprofessional as well! All three of the men were Latino, which tells me more than likely the call were being routed to workers out of the country. This is a common problem with using cheap labor out of the country. I was just in the process of setting up a corporate account before I had these bad experiences within the course of an hour. Avis will not get a dollar of my money in the future.

I rented a suburban in salt lake city to drive into the mountains. I was promised 4 wheel drive and the car could not make it up the canyon. I had to turn around and drive out. I spent 45 minutes on hold to swap out the car and waited in line for over 30 minutes at the airport in 25 degree weather. Never again.

I travel for work and had a friend recommend Avis. As long as I rented through my company they did fine. I rented twice for personal trips and had a bad experience both times. First time I rented from LAX and they tried to charge for gas despite the car being full. I had to go right away and asked it be reversed (I noticed for other reviewers it was not so easy).

I was charged $57 for fuel, even after I went to a gas station and filled the vehicle up before dropping off the vehicle. When I checked in the vehicle, the person who checked in the vehicle even annotated on the receipt the vehicle was full. When I made a complaint, the person on the phone wanted to have a copy of the gas station receipt, even though the fuel gauge on the vehicle registered above full. Avis is a very dishonest company and I suspect this is done to many customers.

I called corporate Avis. They acted like they couldn’t help me or know what I am talking about. A week prior tried to use my card to make a payment. The man stated I couldn’t use card on file. A week later overdrafted my card by 1300 knowing I couldn’t do Uber once he end the rental. Anyways I brought a new CAR. Karma is bad MF. Even called lost prevention. Anyways car was returned same day. After 2 years of renting everything must come to a end anyways. I am kinda glad, Avis served they purpose. I am over it. Plus they up their rental price 4 times in the almost 2 years I was there.

So that amounts to using my money on my credit card twice. Outrageous.

When I was reserving a car, there was no sign or warning indicates you have to have your legal name as the reservation information. When I go to the customer service, they are saying you need to make a new reservation, and they will give full refund back by cancelling the old one. After reserving a new one, the customer service then says, no matter what there will be $50 cancellation fee. The customer service also seems like a non native speaker who cannot understand English.

Save your money and go elsewhere! We picked up a car in Denver Wednesday evening, Thursday morning the tire was flat. We had driven to Breckenridge and snow was everywhere. The closest Avis was 70 miles away. That morning they told me that they would have someone come and the spare on and I could drive it to the location. I’m on vacation and don’t want to spend a day taking care of a car that doesn’t belong to me. I was then told when the tire was changed that there was no way the spare would make it that far. I called back and was told that they never wanted me to drive it that far. Nope I have to spend my money and have their tire fixed. NEVER AGAIN!!!

I am writing this email to express my disappointment with Avis and the customer service I have received since this incident back on 10/1. I flew into Orlando for a softball tournament on 10/1 and was there for 10 days. I picked up the rental at the Avis preferred like I always do. On 10/4 I received a notice on my card that $5,550 was being charged by Avis. I immediately called. I was directed to 5 different people and not one person could let me know what was going on other than I needed to bring the car to the nearest Avis location. I was in Viera so the nearest location was Melbourne Airport. I go in give the lady my info and she says she can’t help and I need to go to Orlando Airport location. I call back to Avis, speak to someone and they tell me she can help me out, as I’m still on the phone I tell her that, she completely ignores me and told me she can’t and I need to go to Orlando.

Rented a car during Thanksgiving. I was told I had free roadside assistance when I picked up the car. I accidentally locked the keys in the car at my nephew's. Roadside showed up an hour and a half later. Last day I turned the car in no problem. Four weeks later find out I was overcharged a total of $218.00. Called customer service they said they would credit my credit card. Which they did, however, the next month they charged me another $218.00. After hours on the phone I find out they did charge for the keys locked in the car. Managers lied, customer service lied. I will NEVER rent from AVIS again.

I live overseas, and recently returned to US for long-delayed family visit. Rented from Avis (Hilton Head, SC location)...and regretted it. Abysmally and inexplicably rude/hostile service at pick-up (and sole employee arrived late for work, making customer wait for nearly half hour despite arriving on time for pick up). Pick up Avis agent made several overcharge errors, and refused pre-arranged AARP discount. Avis central "customer service" reps similarly of little help with fixing these problems despite repeated calls--central Avis 'support' seems massively disorganized and dysfunctional. Avis phone reps kept referring customer back to (hostile) pick-up location...who of course never answered their direct line (repeated tries during working hours).

There is no control on their branches. They can easily fraud or cause any problem but there is nowhere In Avis budget you can report them. I called 100 times. They say, "Sorry it’s not related to us." What the hell!!! Your branch is acting against your laws, is asking me for money while I don’t have any contact with them and you say just sorry.

I rented a car for 6 days in early to mid December for my wife & kids to go Florida to go and see family before Christmas. I picked a car on the website and it was at a very reasonable price. I went to pick it up and it was different from what I was promised but I wasn’t really worried about that because it was still a nice vehicle. I returned the car no issue and over a month later I was issued a $250 penalty fee with no warning & that is where the issue comes in at. My family went to the beach while in Florida and there was literally just a little bit of sand on the floorboard mats with my kids getting in & out of the car..

I have rented three cars in different cities during the past 6 months and in every rental I have had problems with overcharging in my final bills. It is very curious that not only Avis but also Budget have charged my credit card for fuel, something I did not request when renting the cars, and having returned the vehicle full of gasoline. I have had to spend one hour or more on the phone trying to correct this situation every time. If I hadn't noticed, I would have been charged over $25 in each instance. So car renters, beware of Avis & Budget billing when you return your car rentals....

Car was dirty and was not sanitized. Would not rent again from Avis. 3rd time renting. Very nasty car. Car tires were at 28PSI. Had to fill up to 32PSI to specs. Will not rap again from there. Thank you but no thanks.

I rented a car, next day I noticed the passenger side door had a dent, I called Avis and reported it. I was given another car which I checked and had some scratches. I also called to report it. After my rental was over I got a bill from Avis for damages for the first car not just for the door dent but for scratches on the hood of this car. $890 all together because they charge you $100 for administration fee for something I didn’t do. I don’t recommend Avis, because I didn’t receive the car I was promised but a different and damaged car. The whole thing was fishy from the beginning.

Rented a car through Avis on a family trip a few months ago. Rented the vehicle to accommodate our size of family and our two suitcases. When we arrived at the airport it was already dark and there was no shuttle to pick us up and take us to Avis. Someone had to be called. Online it stated differently. When we got to Avis we were informed that the car we reserved was still getting cleaned up but that it wouldn’t fit my family. 2 adults and 5 children. We were told that we would need to upgrade to the next size. I showed them that we rented a vehicle that is suppose to accommodate 7 people and 2 suitcases. The reservation didn’t state a specific vehicle, just that it was a SUV to fit 7 people and 2 suitcases. Even after that I was told we had to upgrade or we could decline the rental. It wasn’t like we were at the airport as stated.

100% disappointed! Rented a 4x4 Jeep for a trip to Arizona with my family. 10-12 inches of snow… bald tires, unsafe car. Cannot drive… snowed in. Had to call roadside to tow the vehicle to AVIS for an exchange only to find out that they didn’t have another vehicle. Avis agreed to change tires… only to discover they didn’t have tires. Car is inoperable…. They will not come get the car… Will not compensate me for my time Wasted. SERVICE SUCKS. EXTREMELY DISAPPOINTED WOULD NOT RECOMMEND- EVER.

Rented a car form Avis for 6 hours to drive from Miami to Orlando Christmas Eve (about a 4-hour drive). We received the car later than the 10am pick up because of Avis. Then arrived in Orlando before the drop off time to find that the location closed early. We waited for 45 min then were on the phone for another 45 trying to get help. There was no drop box and the only solution we were offered was to drive another 30 min out of the way to drop off the car. This would have added at least another hour dealing with this and we were already going to be late to the event we were to attend. We advised that we were on a schedule, and it was not possible to take the car to that location. The supervisor was of no help and said she would escalate to a manager who would call us back. We never got a call back.

They had 2 people working on one of the busiest travel days of the year and they were just chit chatting with customers wasting time. Had to miss family Christmas dinner because of this horrible place. DO NOT GO HERE, I wish they didn’t make me rate at least a 1 star.

Purchased a rental car here at MGM Grand Las Vegas. Didn’t notice that the vehicle needed service per the dashboard notification. As me and my father went to Hover Dam experience brake failure. The steering wheel would shake abruptly. This was the worse experience ever. These vehicles are not being inspected properly. It ruined our experience to visit the Grand Canyon because we couldn’t drive a car that has service needed prompt on the dashboard but most importantly the brakes on the vehicle was no good. I would never rent from them again. You guys stole my experience. It really sucks.

The worst experience and welcome that Costa Rica gave me, were from Avis Costa Rica at the Crown Plaza headquarters in San José. Your supervisor Roberto **, did not give me the car that I rented since October to spend the end of the year in Costa Rica. They washed their hands saying they had nothing. A reservation of almost 3 months ago and previously confirmed, also confirmed at 8 am today. The employee “apologizes” saying: “sorry, I don't have cars”.

I returned a rental car on November 2, 2021. I was charged an extra $80 because the return was "late" even though I told then person what time I needed to return it and she took it upon herself to change it to whatever time without telling me. I was told when I returned the car that the $200 deposit would be refunded to me within 5-10 business days. I called on day 11 after not getting the deposit back. I was told that to give them more time. I called my bank and started a claim.

While their slogan is "we try harder" I would say "we hardly make any effort". I rented a car for three months and had to get to their office in the rain. It was 3km away and there were no taxies. Once I was there I asked if they could drive us back to the hotel (5 minutes away). They refused sending us into the pouring rain saying they could not help. Seems they could have gone the extra mile given the thousands of $ we spent on the rental.

I got to the Avis in Bradenton Fl for a reservation before on Sunday Dec 12. The women before saying anything to me asked me where I was from cause I have an accent!!! She herself had an accent as thick as a molasse. Then did not even checked anything to tell me that my card was not accepted for some nonsense reason. Avis need to hire people who know how to communicate and not using prejudice toward others.

It is shameful that this company has turned to this. I signed up for a preferred membership online to make a reservation for my upcoming trip. The coupons that worked initially when I tried as a Guest didn't work after I signed up. I sent Avis an email (profile.update@avisbudget.com) to close the preferred membership. They were prompt to send me an email indicating that my account has been closed. However, after I logged into the account it was still available. To make this look even sketchy, they updated my address and driver's license to a state a different state. I thought that was sketchy. If I create my account, I should be able to delete/close/terminate the account. Avis should try to continue how they used to have great customer service.

The representative when asked about a car availability yelled at me because I asked the same question twice saying I’ve answered all your questions. “Don’t call back if you want to talk about the same again and again.” I usually am a strong person but I was really disturbed by the way I was spoken to. No one ever spoke to me that rudely.

Just received a letter 2 weeks after our rental that there was excessive dirt in the car requiring me to pay an extra fee of 250 dollars. The customer service rep was no help so I talked to the manager and disagreed with him of course because in no way did we leave the car with so much dirt that it required that much money to clean it. The manager immediately cites the vague verbiage in the contract that I agreed to that it's within their rights to determine that and there is nothing I can do about it. Wasn't understanding at all. Will never use Avis again. After seeing other reviews and having a similar experience, they're definitely making some prime revenue off fees that are in contracts and up to their "sole discretion".

I rented a car about 2 weeks ago. When I returned the rental it was a few minutes late. I used less than a half of tank and they charged me an extra $152 for bringing the rental late and the gas. No one informed me that I would be overcharged if the rental was late. I would never recommend this company to anyone and I most certainly will not be doing business with this company ever again. STAY AWAY FROM AVIS!!!!

The Avis company makes a lot of problems for people who rent cars from them. They charge more money than they say, take a deposit and do not return it, if you filled a full tank of gasoline into a rented car, they will still take money from you for gasoline, they withdraw money for their incomprehensible services and various fee. It is not possible to get through to them, if you get through to them within an hour, they then just hang up the phone, this is a scam!!! Do not take their cars for rent, I advise you, it is more expensive.

Do not trust Avis; they will hit you with a huge cleaning fee weeks after you return the rental. They provide no proof that the vehicle needed the cleaning, and refuse to listen or work with you once they charge your credit card. They must make a lot of revenue from these false fees. I would suggest taking lots of pictures of your vehicle before giving it back to them. An employee reviewing and approving the vehicle when you return it is NOT good enough. The fee comes weeks after someone scanned and approved it.

From 3 car rental companies Avis was definitely the worst. Very long waiting time on airport, car received was not so clean but the real issue was charging me for addition 220$ without asking my permission! I ran out of battery with my car so I called their service to check if they have some support of charging the car or helping. They didn't mention that this service cost money (I thought maybe it's under insurance) and not the crazy price. How come that they charge me 220$ for that service when 5 days rental is almost the same price? Also I didn't even use this service! I cancelled it before the guy showed up because I charged the car myself! I never got such a bad service.

If I could give them a 0 I would. Had reservations with Avis at the Burbank airport. Got off my plane. Walked a mile to get the car to be told they had none. There were 50+ people along with me and we were all told the same thing. Sorry about your luck. The manager didn't care. And told us all to go figure it out. It wasn't his problem. Stranded at the airport and had to pay 160.00 for a cab ride.

I had a horrible experience at AVIS in LAX. I rented a van for a week, on the last day my flight time will was changed eight hours later and I had to extend rental for another 5 hours and AVIS It was charging me $500 not even 24 hours. A trained professional could have suggested for me to bring the car in and exchange it for another one which fees would’ve been a lot lower. A month later I received a letter from Avis charging me $250 for cleaning services. These terms and conditions were not read to me. Avis once again A trained professional could have read me all my terms and condition. The Avis representative told me to bring back the car with a full tank of gas with no damages on the vehicle. And now I’m being charge for a cleaning fee. I want other people to be aware of the situation. So they won’t go through, what I’ve been going through with Avis. Horrible customer service.

Avis has the worst customer service. I had a corporate rental and they charged me over $1000 because I needed to extend a business trip for 1 additional day and drop it off at a different location. I would never use this company again and will be closing my account, telling other colleagues to never use them for business travel. It's not worth it. I would rather walk.

Well, booked online through a 3rd party and when I arrived at the Brunswick, GA, airport, the representative told me there was a possibility I would not have a car. I’m not sure if I was “lucky” or just took a chance. She gave me what she had and it was not a good ride. The SUV pulled to the right and the steering was horrible. I called the counter within 5 minutes to learn Avis had no other cars. The representative told me several times that the office closed at 5:30. Not one time did she tell me to return the vehicle before 3:00 pm. Returned the car at 5:30 and was charged an extra day. I believe her intentions on telling me to return before they closed at 5:30 and not my return time of 3:00 was to confuse me so they could enjoy the extra day. Also we could not locate the latch/button for the gas, charged over $80 to fill up. Here you go, keep the extra day rate and the over $80 for gas. We will never rent from Avis again. May God richly bless all at Avis.

I rented a car from Avis Budget Autovermietung in Berlin, Germany for two weeks in July 2021. The rental began through an online broker, Qeeq.com, and the price was quoted in Euros. At Avis, the rental agreement was also priced in Euros. We had to return the car after-hours, so I did not receive a final invoice until weeks later when we were back in the United States. Avis Budget Autovermietung charged us in US Dollars, resulting in overcharge of about 50 USD more than if they would have charged in Euros. After calling Visa, they removed the additional charge, but later added the charge back. The customer support at Qeeq.com also tried to help without success.

I am currently broke down in the middle of nowhere with my sister and our two children going on 2 hours! The first person I spoke to never put our ticket in. I call back 40 mins later for an update and that woman says no ticket was put in. She then proceeds to tell me a tow truck will be here in about an hour and THEN an Uber will be called to take us to the airport to get a new one. I asked if the tow couldn’t just bring us the car. She said no. The tow truck driver calls me and I asked him why he couldn’t just bring the car because not only did I not want to get my family in a car with a stranger during covid but I was not going to sit here with my kids and luggage without a car for protection waiting for a driver. He said he could bring one but that he just had to get the order. I then try to call the actual location we are supposed to go to but there is no way to speak to anyone there!

I rented the car via AA webpage. Upon my arrival to AVIS LAX Airport office, clerk was very helpful, like it is in my profile I requested to only include car and third party insurance. Without any other additional, and turning down the toll TAG. I signed the contract without double checking it - there my mistake. Couple of days later I receive an email from my bank with a hold amount that tripled the rental cost. Immediately contacted Avis' Customer Service by phone and email to find out the reason. No luck, I only got a computer generated reply, however praising their customer's care. Kept on sending emails to Customer service without any luck.

The worst ever. No one would honor my reservation or confirmation number. The location didn't have any cars after they repeated they did all day. I never got a chance to speak with a supervisor or high authority. Kept getting bullied around by customer service and reservation specialist. Just terrible.

I rented a car from Avis in Las Vegas (pre-paid). I returned the car and got home and got a bill for an additional $200. One item was for gas and the other was for insurance. I didn't buy the the additional insurance and I brought the car back full of gas. Adding both of those together still doesn't come up to $200, but they don't care. I called them to have the additional charges removed. Avis refused. They said they'd reduce it by 30%. I said NO. Then they said they'd reduce it by 50%. I told them I'd dispute the charges through Visa.

The start of a complicated situation starts with an online car rental reservation from July 9, 2021 to Aug. 12, 2021 in the amount of Euros 1738.20 - with 5265 kms. included - pick-up and return at Charles de Gaulle Airport, Paris, France. Upon arrival at the AVIS counter in the airport, the attendant stated that rental contracts in France cannot exceed one month so that she would have to break the rental up into two contracts, one ending August 8, 2021 and the other for 4 days ending August 12, 2021, the latter at the cost of Euros 258.46. When we asked whether the total cost would be any different, she stated that "of course" it would not.

I booked a car with Avis at a price that included taxes and fees. I get to the Portland airport to pick up the car and was presented with an estimate that was more than double the agreed upon amount. I protested but the lady at the counter said that this was normal and that it was just "taxes". If I wanted the car, I would have to agree. Considering that was the only thing available, I had no choice and this was a huge scam. Avis customer service doesn't care and takes forever to respond to emails. Very poor service all around - Beware of additional charges!

On October 8th 2021, I made a reservation through the website (https://www.avis.com/) to pick up a car at Tue Oct 26, 2021 at 01:30 PM, in Los Angeles Intl Airport, LAX 9217 Airport Boulevard Los Angeles, CA 90045 US, and drop off at Sun Oct 31, 2021 at 08:00 AM, Cross Border Xpress (CBX),OY1 2745 Otay Pacific Drive, San Diego, CA 92154 US. I received a confirmation number for a total of USD$233.44 and I was charged a prepay of USD$311.96

On 10/11 I made a reservation online for their Collierville location for a 3 day rental. I selected the prepaid option and they charge 647.00 USD. 2 hours later they call me saying that they don't have a car and had to cancel my reservation. Then she told me that I had to contact their customer service to get a refund. After an hour on hold, they told me that I have canceled the reservation and would get my full refund back. It's now 10/22 and I still haven't seen my refund. Thieves! They will lie about their inventory then keep your money without ever providing a service!!!

Avis Car Rental in Lisbon charged my father 75.45 euros, which is about 88.76 American dollars for opting to turn in the cart without a full tank. My father even said in the very beginning that he would not do that because he always fills the tank completely. My father not only filled the gas tank, but topped it off before physically returning it. We have contacted the company, which that in itself is not an easy feat, and they are of no help. How can a company get away with doing this, especially to an elderly man?! Not only are we never using AVIS again, but we will certainly deter others from using them too.

I rented a vehicle from Avis in Deptford for a two week solo business trip. When I returned the vehicle, they took the keys, thanked me and I went on my way assuming everything was okay. 2 weeks later, I did not receive an e-mailed receipt or a receipt of any kind; I did, however, receive a charge on my credit card statement from Avis with an additional $159.94 fee. I contacted Avis and, after holding for an hour and 40 minutes, I spoke with somebody who told me the extra charge was a smoking fee. I informed them that I do not smoke. They looked into this and told me that there was no evidence to justify such a fee so the money would be refunded and I would have my receipt (both with and without the additional fee) e-mailed to me within 3 hours.

We dropped off our rental car two days early Filling out a return slip and putting it in the return slip box; nobody was working at the counter. We were told we returned the car one day early. We was driving to Florida from PA and we had Proof that we was staying at a motel in Georgia - at this time. We tried showing a bank statement and the company still charged us that extra 2 days.

I reserved a reservation with a debit card which was accepted. I go to pick up the car and they ask for my card. They say they don't take debit card. At no point in time during the reservation process was I informed that my debit card would not work. It did not stop me from making my reservation. I do not have a credit card. I have to cancel the entire reservation and get a refund. This ruined my weekend. I will never work with this company again. If you have a stupid policy you should at a minimum notify your customers that aren't fitting into your stupid policy before they make a reservation. Worst rental car company ever.

Waited 40 minutes in line, didn't have the type of vehicle that I had reserved and upcharged me for the larger vehicle when there shouldn't have been an upcharge. Then between the time I was given the vehicle info (license plate #, make & model) and the time it took me to walk to the garage to claim the vehicle (<5 minutes) they had given the car to another renter! Don't bother with Avis. You'll never GET the time back that they'll waste for you.

Have been a long time Avis car rental company until recently. Avis has started taking out hundreds of extra dollars out of your account, yet giving you a receipt that gives a different amount once you pick up your rental ('oh, we forgot to tell you, but this last year Avis has been just taking out a couple extra dollars off of credit cards and not telling anyone'). I think the word is 'subterfuge'. Long time Findlay, OH location agent just retired, so this is a new agent pulling these tricks. They just lost this 10 year customer who typically spends over 10K a year on their vehicles. This is unethical business practice. One would be wise to think twice about renting with Avis.

We ordered a 12 passenger van 4 months prior to our trip. When we got to Avis location in Aurora Ohio, we had to wait because our van had not been cleaned. We took the van after they cleaned it, got home and the check engine.

My husband and I live primarily in New York but recently bought a condo in Florida. We do not have a car in Florida so we rent one from Avis at Palm Beach Airport. On 09/15/21 we went to pick up Our Avis car. When we opened door to car it smelled a lot. We thought we’ll it was sitting in sun, heat and closed up for a while. Assuming smell would go away we put on air, opened windows and began our 30 minute drive. Almost to our condo the oil light went on! Smell still strong. Tired and disgusted we decided to call Avis next day. We had so many things to take care of in these next few days and now this was added to our list.

Just received a $250 charge from Avis saying that I didn't return the car in the same condition 3 weeks later. When I asked them what the issue was they said there was a lot of sand in the car. I then argue with them the following: 1) When I inspected the car with the Avis representative during return everything was fine. He also said everything was good. 2) Sand? We were nowhere near any places with sand. There is no sand in the Las Vegas strip. 3) Why are they doing this 3 weeks later. If there was an issue they should of contacted me immediately. 4) If there is sand in the car, the Avis employee put it there after I left as when inspected by Avis rep and me on return it was clean. I'm not sure what they're doing but this isn't right.

To begin, let me state that I usually avoid writing reviews unless they are positive and this is one of those times I needed to make an exception. In about January 2021 I rented a 12 person van for dates of mid July, this was crucial because we had 12 people flying in from around the country and this would cost us $600 for the weekend which was the best we could come up with instead of ubering all around SC. I booked the van online and all was great, sent me confirmation, had the bill and location to pick up and life seemed great.

There is no transparency in talking to the customer, and the down payment set are delayed with no explanation. I had very bad experience with the staff and the way of dealing with customers is very bad.

It is a terrible company. They charged me on my credit card for two more days of rent and it is not true and since the return of the vehicle 24 days have passed and they have not been able to money back to my bank account, I made the claim and they only say, "Your case is under investigación." To recognize that they were wrong they need an investigation of almost a month? Avis to charge you they charge you from your bank but not for a credit to your account. I do not recommend this company. Avis does not appear in the list of the 5 best car rental companies, 2021 (see Business Insider) with Enterprise, Hertz, National and Alamo, rent a car at Avis is a nightmare. I do not recommend Avis.

The managers are great and always take care of customers. The airport car rental experience is great. When you don’t find a car they help you. I always use Avis. You can see a difference in service from other car rental places.

My rental period was established in Philadelphia. It was where I was issued keys to the vehicle as well as a printout of the agreement. I maintained the printout inside the vehicle & keys on my person. I traveled with sibling A to Atlanta in order to visit sibling B. While in Atlanta, we occasionally rode as passengers inside sibling A's car to various locations. During one of these occasions, we visited the Avis rental facility at the Atlanta airport. The purpose of this visit was to add sibling A to my rental agreement so that sibling A could assist with the driving from Atlanta.

Our rental car developed a flat tire on the way to our mother's funeral in northern Maine. The car had no spare and no jack. Both front tires had no tread and in fact the metal mesh was showing through the rubber. This car was completely unsafe and should never have been rented out in this condition. We were stranded for over 24 hours. We made numerous calls to Avis emergency roadside service and to Avis corporate. No response on our ticket other than to send a tow truck to retrieve their vehicle; they had no interest in helping us secure a replacement vehicle.

I prepaid for a rental car with Avis and had to wait in a 1 hour long line at the Atlanta airport to even pick the car up. The car itself was nice (Honda Accord). However, on return I left personal items in the car truck and called as soon as I landed back to my home destination. Unable to speak to a live person at the location in Atlanta, GA. I was directed to the central line with no assistance at all. I spoke with a supervisor and she told me that I could look online under the lost and found and if I didn't see it to make a claim. I requested to speak with the lost and found department and was told they are only open on Monday-Friday.

The maintenance light went on halfway to our destination, so we did not use the car as planned, instead relying on other family members with rentals. Also, there was a syringe or medical sample tube rolling around under the passenger seat. Avis would only provide a $50 credit towards a future rental if I was a preferred member. Seriously?!

I had trouble checking in, long lines and few customer service representatives. However, Antonio from the Boston Logan International Airport went above and beyond the call of duty to help me check out. I will continue using Avis just because of him. I am also recommending Avis to friends and family because of Antonio. I am happy to have made your acquaintance Antonio, from Brazil! Thank you for your great customer service. I work for Sound Physicians and travel weekly, so I use Avis often. Thank You. ~ Nanette ~

The wait time both times my husband and I rented vehicles were ridiculous, over an hour wait for multiple destinations. In Orlando, tried to be patient and understanding but there were only three agents for a line wrapped around 4x then down a hallway. In Cleveland, tried to be understanding two agents with a wait time of 57 minutes for only a 9 person line. The agent had an attitude as she pulled an incorrect reservation number for my 6 year old son and I. Once the correct reservation was finally pulled up she just stared at me without saying anything. I only realized the reservation was up because I needed to sign the tablet. From window to getting the vehicle was about 37 minutes.

My 5 days from Tampa Airport mid size car for $500 incl Cdw. My plans changed. They wanted >800 MORE to extend 3 days. Claimed high demand but new 3 day rental would only be 300 incl CDW. Contract unclear - said $32 per day for extra days. Perhaps extra charge was hidden in the line that said pers $234 per day. Also had prohibitive extra charges for early return -- over $70/day for return in less than 99 hours. Do not rent from Avis if your plans may change.

Landing in Dallas, I noticed that I did not receive an app notification for the minivan I reserved. Instead I was offered a “free upgrade” to an SUV. While I didn’t want an SUV, it appeared no minivans were available so I took what I was offered. When I first entered the vehicle, everything seemed ok. However, I did notice a sticker on the key fob that said “Penalty.” I didn’t think much of it at the time and went ahead with the rental. As soon as I got on the highway, the “low tire pressure” warning light came on. I pulled off the highway, purchased a tire gauge, and put air in the tire that was noticeably low in accordance with the PSI recommendation noted in the car. I noticed the other 3 tires were also low so I added to air to those tires as well.

I haven’t rent a car from them in months and Every time I turn they taking money out my account. Wish I could take this company to court or can someone point me in the direction to file some type lawsuit. I’m tired.

I reserved a car from the Conyers, GA location, I received a call saying they overbooked and do not have any cars and to call customer service. I contacted customer service and they offered to transfer my reservation but I would have to pay an additional $400 and get refunded the rest in two weeks when the rental was over. After some tight budgeting decisions I agreed being that I really needed a car. They said the new location had cars and transferred my reservation to Lilburn, GA. I then drove over an hour out of my way just to walk in and that location inform me that not only do they not have cars but they haven’t had cars all day and I was the 4th person that customer service had sent to this location from the 1st location today for no reason. I wasted valuable time out of my day for no reason and I still don’t have the rental car that I needed.

This is the worst rental place. Advise to avoid doing business with them. My brother and I rented a vehicle from them a few weeks back. Issues:

I was "upgraded" without my knowledge or consent when picking up my car at the airport. I only discovered this fact when I looked online to get my bill (that was promised to be emailed to me, yet never was). In addition, I was billed a total of $58.48 because my vehicle was a total of 1 (one) gallon of gas less full (despite the gauge still reading "Full"). I'm not sure how they get an exact fill level from the tank, as I was unable to find the setting anywhere when attempting to make sure the vehicle would indeed be filled properly. So far, my experiences with customer service have been abysmal at best, however, I will update this if anything changes.

I rented a car in San Francisco. They charged me almost doubled when I returned the car from what my reservation was quoted for. The price was $471 with email proof. They charged me $815 with receipt. I was put on hold with customer service for 45 min on 8/4 and the issue is still not resolved. They also charged me a toll rental that I didn’t ask for and toll equipment was not even installed in the car but they charged me $71. It’s very frustrating.

I rented a 12 passenger van for 7 days for my family vacation to a rented beach house. I needed that big van. To be very careful I rented and confirmed it 2 months in advance. The day before my trip they state that they do not have it at that location. I would need to drive 50 miles to pick one up. So I cancelled. They waited two months, to 7 pm the day before a 9 AM pick up, to tell me they won't have it or anything. Now I have to rent a minivan at the last minute from someone else. DON'T USE AVIS! CONFIRMATIONS MEAN NOTHING, AND THEY WILL CANCEL THE DAY BEFORE YOUR TRIP AND NOT APOLOGIZE!!

I got a mini-lease rental from Avis (4 months). During these 4 months, I needed assistance with a few things such as: adding tolls, adding drivers, extending the rental and returning the rental earlier than the end date of the mini-lease. Their customer service answers call in an acceptable time. They helped me with my requests and explained everything in details. I never got the feeling that they want to make money out of the unexpected life events. For example I didn't pay anything extra neither for extending nor for returning the car earlier. Overall, I loved my experience with AVIS rental.

I rent a SUV for 4 days with a price around $900 from LAG to BOS. I made sure to find a nearby gas station which is only 1-2 miles away from the return location (BOS) to refill the tank before I returned the car. But in the receipt, they charged me $20 fuel service (which is $9.99/Gallon) for 2 gallons missing. 2 gallons of Gas can drive 40+ miles. And I refilled the tank just 1 mile away!!! What a dishonest hidden charge. I called in, and they said they are going to refund that to me. But what they did is so dishonest. If I did not check my receipt, then they will get the money without my notice. I will surely no longer use Avis since I didn't experience the same issue with other rental companies before.

I tend to travel a lot because my work, typically I would rent cars from National, unfortunately they didn’t have any, so I decided to rent one from Avis. When I arrived to St. Louis I headed to the car rental company once I got the car I noticed that the car wasn’t that clean - but I did not pay to much attention to it. I had a called by Mark a representative for Avis telling me that the previous driver that use the same car forgot a personal item inside the car, when I asked Mark what is the item? He told me that it was a handgun, which I responded.. "What!!!!" He apologized and offered to give me a 25 % off for the inconvenience, when I returned the car at the airport on Springfield- the lady at the desk told me that she had not knowledge about anything- that “Mark” never make a note about this…

I rented vehicle and pre-paid for the vehicle because I was offered a lower price for doing so. Nowhere in plain view to it state if you return the car early you will not be given a refund for unused days you prepaid. Avis has this disclosure buried 20 pages into the contract under "cancelation policy." They are a second rate company to not provide a refund for a car that is returned early. They must need the money real bad. The car was not even cleaned or covid sanitized before being handed to me. The keys were turned in by one customer before me online and the rep handed me the keys right after that. Car was not checked for gas or damages either. Avis is out to get your money but provide you a less than good experience. They are a rip-off.

I rented a vehicle a couple of months in advance of my trip. Later, before the trip, I couldn't go so I called Avis to put my partner's name on the reservation. They said I couldn't because it's pre-paid. This doesn't make sense but I needed a car, so asked what they could do. They said I need to cancel it, which they would do for me, refund the money I paid, and then I needed to make a new reservation in my partner's name. I agreed to do all that. The new reservation for the same timeframe and car type was $64 more. Avis said they couldn't (wouldn't) match the original price but said that I could file a claim. Again, this is all for a name change on what was a pre-paid reservation.

WORST SERVICE. 2 hour wait to get to the counter then 1 hour to get the car. Bait and switch. After online check in, told to go to preferred. 1 hour wait there. HERTZ GOLD FROM NOW ON!!! This was the most chaotic service ever.

We are a preferred customer and did advance check in. We now are waiting in a line in which other customers said took 2 hours to get through. Worst service ever. Better to go to Hertz, Gold, and pay more. Don’t rent here!!!

I have posted the following on Facebook and will also go to other social media outlets: I have also posted photos of my evidence. Here is email THREE. AVIS is a fraudulent company full of scheming liars. I booked a premium SUV on 6/22/21 for a rental period of 7/9/21-/7/18/21. I received a confirmation email on 6/23/21 and then a reservation reminder on 6/24/21 that was titled "You're all set to go!" I called on 7/5/21 to ask if I could add an additional day starting the reservation on 7/8/21 instead of 7/9/21 to which I shockingly discovered they had denied my reservation due to the car class I chose (premium SUV) was not available. They claimed they did not have my email (LIE-they sent me many emails after I reserved); they said well my email isn't on my reservation (LIE-see above where I stated they emailed me a confirmation of the reservation TWICE).

I rented a vehicle in Avis Venice with the plan of visiting Verona and return the vehicle in Florence, unfortunately my plans change and I need to return the vehicle in Rome. I call Avis on all the numbers available in English with no avail. They keep dropping the call or routing the call to their store where no one ever answer, I even ask a colleague that speak Italian to call in Italian but he also get the same results. No one answered either in Venice or Florence not even on the international number, we keep being referred to the website but the website keep giving a error message when you try to modify/extend the rental agreement and refer me back to place a call.

Absolutely surreal experience with this supposedly reputable company. From the start, it was the worst car rental experience I've had in decades if ever. 4800 East Evans Avenue in the Denver area, gave me what should have been a good car but was uncomfortable, for a one-week rental. I found it extremely uncomfortable and took a CDW for 30/day that I didn't need because I brought the wrong credit card (my mistake and I own that) but I asked to change cars or end the rental after 24 hours and they told me that I was stuck with an uncomfortable car and overpriced CDW for 7 days - they didn't care how uncomfortable I would be and didn't care to help or even try to be accommodating. Worst user experience that I can remember and I'm not a young person. Will never - ever - use Avis again. I didn't even check reviews as Avis is supposed to be a good name. Live and learn. Please don't make the mistake I made.

I've always known Avis to be an honest and reputable company. I'd like to think the small but erroneous fuel charge was somehow a mistake. I filled up my car 3 miles from the return center. The check-in guy was backed up so I walked up to him and asked if all was ok and he said yes, I'd get an emailed receipt. When it came, it had a fuel charge, which was only $3 but could have easily been overlooked by millions. When I brought it to their attention, they had me go to a lot of extra trouble to send in the receipt. I did it only to protect others. Be sure to check your rental receipts from all companies. I'll chalk this up to an innocent error. Not sure how that happens but I'll accept it. The car was clean, the checkout lady was very nice.

Rented a car that just came in from another individual who rented the car. I noticed damages on the car upon receipt. They are trying to charge my insurance and me for damages that someone else did. Do not rent from these individuals and the Federal Trade Commission will also receive a complaint.

We recently rented a vehicle from Avis at the Durango, CO regional Airport. This is a very rural airport and there are no gas stations nearby. We filled up in nearby Pagosa Springs, CO but were unable to find a gas station close to the Durango airport and were left to return the vehicle with 1/2 tank of gas. We were charged $81.91 for 1/2 a tank of gas. Avis' policy is to charge $9.99/Gal. The clerk calculated 1/2 tank was 9 gal and there the charge was enforced. When I called to speak to someone about it I was told that's the going rate and nothing could be done. This fee is beyond gouging and I will never rent from Avis again!! Beware when choosing a rental car company. I typically use Enterprise and will not venture away again.

Be careful with AVIS CAR RENTAL. I rented 4 cars in 30 days. Each time Avis charged over 18 dollars for fuel although I showed them the receipt proving the tank was full. They had a bad attitude to drop the charges and treat you different if you look Spanish (they immediately profile you as someone to take advantage of). After being online for a while to drop the car (Avis at Brandon Mall in Florida), they asked me for a picture of the odometer to confirm the miles and that the tank was full. I had to walk back to the parking lot to take a picture because they did not want to accept the car back. They are too lazy to walk to the car and do their job. Sometimes I had to call and email Avis customer service for them to drop the extra charges. I WILL NOT RECOMMEND THIS COMPANY TO ANYONE.

Rented a car with AVIS last July 8, 2021, Picked up the car at Santa Cruz, Ca. We were given a Hyundai Kona. The car was pretty brand new so we thought that was nice and looks good and clean. Drove for a bit and we noticed that the AC is not blowing cold air, and we assume because it was on the sun for a long time since it was parked outside it will take a little time. 10 mins later it did start for the AC to blow cold air. While driving home we were hearing little beep and trying to figure out where that is coming from and next thing we know the car gave us a notification that said the car is overheating. We were at Sunol, So we have to stop on the side of the road and check it.. BTW this car is brand new, with only 17K miles on it. So we parked at the closest safe location next to the road coz we were at the freeway before that and we have to find the closest exit for us to stay while we call the roadside assistance.

Rented a car to go down to my mom's funeral. When I first got in car it smelled like smoke. Mirror had a brown film of smoke on it. Right passengers side of dash had something that looked like human excrement. Spent money on a car wash to get it kind of presentable. When I got down to Albuquerque felt like car was shifting hard. Checked fluids. Transmission fluid down a quart and oil wasn't even showing on dip stick. (2 quarts to get it to full). Called Avis customer support, they took my statement and put me on hold only to hang up on me. The website says that extensive sanitization is done on the vehicles. But that doesn't seem likely with what I found in it. Please do yourself a favor use a different company.

Hey, so I was driving 4 hrs away from my home with my family in an Avis rental vehicle. As I was driving down the highway the car suddenly stalled and ceased to operate! Thankfully we were able to pull over safely but it could have been a tragedy if there was more traffic. Up to that moment I was not terribly upset as I understand things happen. However, what I find troubling is that Avis lack of empathy and response to being stranded. The towing company came to pick up the vehicle, however we are still here waiting for them to take us as promised to the nearest rental location. We have been here stranded for over 4 hours waiting desperately to get a response! The only response we have gotten for the car towed but now we haven’t gotten the car promised to take us to the nearest location. We are traveling for two days and we have lost an entire day just waiting for someone to pick us up! It’s been awful!

My experience with Avis Rental Car was a nightmare. The car that I was to pick up did not start. They put me in another car and I got home and turned on the AC and it had a horrible smoke smell. They promised me my money back. I had to beg them and get it back. They eventually refunded me only a portion of my money. I was lied to and misled. Please stay away from Avis. They are a nightmare!!!!

This was the worst experience I have had renting a car. There is even more I could add but the short version is that the first car they gave us started shaking when we got on the highway. When we were able to pull over we saw all four tires were in terrible shape. After a lot of hassle and several hours I was finally able to exchange it for another vehicle. They overcharged us on the final bill, which I was able to get straightened out after contacting them. I later received a letter in the mail saying they were going to charge me $80 for tire damage. I had to call to get that cleared up as well. Will never rent from them again.

I rented a car from Avis and the car had a flat tire in middle of dessert. The car had no wrench for the lug nuts, no jack, no spare tire, and no emergency repair kit. Additionally, I was erroneously charged extra for the rental. I have tried to get this resolved via email and phone, but Avis has blocked my email address and when I phone, the agents put me on hold and I get disconnected. I have no other avenue to resolve my issues.

Highly recommend to stay away from AVIS Rental Car. Not only are they extremely difficult to deal with, but their customer service takes forever, they can't do anything for you in person, and some of their reps are incredibly rude. They also do not do a good job of maintaining their cars and try to squeeze every last penny out of you. TLDR: Don't waste your time or money - not worth it.

I rented and paid for a "pick up truck" 2 months before I was leaving on vacation. The morning of my vacation I went to pick up the truck and was told they had none available and NEVER have pick up trucks at this location. I asked why would they rent me one online then and they had plenty of time to get one to this location and he said he didn't know. I was forced to take TWO vehicles on vacation b/c we were using the pick up truck to bring kayaks which obviously did not fit in the back of the SUV that was what was available at the rental place. This cost me an additional $750 to bring an extra SUV and had to rent a trailer to bring the kayaks on vacation. Horrible experience.

Avis levied a $450 cleaning fee claiming "excessive dirt-sand" on a rental I recently had. The car I rented was in poor condition upon my receiving it, and it was returned in what I believed was good condition. Unfortunately, I cannot take photos of a car with enough resolution to dispute "excessive dirt-sand" - I believe this is a tactic being used to entice people to rent cars with artificially low initial prices, and jam them with fees on the backend. This is a poor tactic, and "fool me once, shame on you" - it won't happen again.

These crooks are horrible, the phone service is horrible, the Charlotte locations are horrible, the workers are horrible, Avis should be sued, it's a dirty lying company that will rob you blind, Uber drivers beware of paying to get your car fixed, it takes a miracle to get it done even though you pay for it.

I Called customer service.. Awful phone connection...I was attempting to change drop off location from a remote site ..less than 1 mile from the Myrtle Beach airport. No date change... The representative advised me it would cost 463.52 double the cost of my reservation. I was stunned, I made him confirm, with his supervisor....rip offs!!! STAY AWAY FROM AVIS!!!

We rented our car in February 2021, with an estimated total of $255. When we returned home from our trip in June, we were charged over $1000! There wasn't any damage to the car, and besides keeping it an extra hour for ~$100 (completely our oversight), there should not have been that large of a discrepancy between our estimated total of $255 and our actual charges over $1000. This is completely unacceptable and disrespectful to your customers. Because we planned ahead and reserved our car in February, we should not be punished with the current inflation rates of the market. We feel very disrespected and not valued by Avis as a customer.

I had rented car for a day then called to extend it for a day. Return car on second day. Gave keys to people in white for car Rental and went on my way. Called about transaction because of two charges instead of one. When I called they told the keys were not returned yet so I could not get receipt due to that. Still having problems with credit card company due to this. I have spoken to 5 different people still not able to get receipt. Even spoke to manager at location. I will never hand anyone the keys but the front desk. I spoke to person at local they thought I had extended rental to 5 days not 2 on top of that. I had never told them that. This occurred at Colorado Springs airport Avis location.

Went to Avis website mid-June to rent a mini-van at Midway International Airport in mid-July 2021. Site required PRE PAYMENT to get the van for $1483 (on payment page). After entering payment information, the next page added taxes/fees and total was $2125 - for a 2 week rental! Discovered the total when AmEx alerted me. Went to cancel a day after the 48 hour "cancelation window" and now was charged $50 - just to cancel. Do NOT rent from Avis!

The back end, corporate entity, that is Avis car rental; is terrible. At first everything was great, I got a great discount on a fantastic rental for my birthday, but I needed to extend one day… That’s where the craziest price gouging I’ve ever seen in my life took place. I literally paid more than half, of my entire 4 day rental, for ONE DAY. My rental was about $150 a day. They charge me $290 for one day and elevated my rental charges on the original 4 day rental.

I am rating my experience a 1 because it is the lowest rating available. I reserved a car in Concord NC to be picked up on June 13th. I was on-time and at the correct location. The agent had my printed reservation in her hand. She refused to rent me a car, saying it was against their policy. She suggested I drive 50 miles and I might be able to get a car. I called the 800-352-7900 number and was told that North Carolina was sold out. I asked to speak to a supervisor and was disconnected. It took minutes to take my money at the reservation, but after 7 days I do not have a refund nor can I get anyone to answer the phone. I have been disconnected three times today. Please call ahead before you go to a franchise to make sure there will be a car to satisfy your reservation.

First, I never saw an Avis employee when I arrived and had to get my help at a busy Budget car rental counter. Second, about 30 miles into the drive to the hotel I realized that the vehicle had a mechanical problem, and as a result I tried to minimize the driving during my stay. And finally, when I returned my car, there was AGAIN no employees working to check my car back in leaving me to figure out how to return my vehicle by finding a sign on the counter that told me I needed to the mileage, so I had to go back to the vehicle to get the mileage. And being flustered I forgot my notebook somewhere at the rental return, which I didn't realize until I had already taken the shuttle back to the airport and didn't have time to go back to try and find the notebook (which also has all of my travel receipts).

I made a reservation through Avis.com more than a month before my trip and selected a minivan. Avis had more than a month to make sure that a minivan was there for rental and they failed. The vehicle I settled for was not a minivan, it didn't have the room of a minivan. The reason we rented a minivan was to have the space of a minivan. Poor customer service Avis.

The front wheels were severely out of alignment, the cruise control broken, the car smelled like a pool hall with smoke smell and the car was not clean. On top of all this the receipt I was given on the return was for another person dated 2017. My worst experience ever with a rental car.

I don't give stars, I pray I have 1. But I'm really upset. What are you doing. You've withdrawn money from the card again, my brother. We gave you the card. When you're bored, you withdraw where the deposit is where all the money is withdrawn. I'm paying for the people who use the car no or how many days have you given the car, you are cutting money. I will really complain about getting and using the nation's card information. What is this delete my information. God damn it, you didn't leave money on your card, you take the information and use the nation's card. I will give you such rudeness to the World Press. I rented a car, such a thing didn't come to me during the car because I do not speak English. You received a deposit of 250 dollars, you received another 150 dollars, and I still delivered the car 15 days, you pulled out of karrtan gene tol Germany 1 month, they did not cut so much money. It was another company.

I had an accident, I rented an Avis car. No one likes insurance cars to be rented. The young lady took 1400 for seven days. Geico is footing the bill, and Avis still charged me 1400 on my card. I am not happy at all. I still have to get my car fixed.

My 18 month old daughter and I flew into Orlando airport where we picked up our rental. Our trip was only supposed to be five days. However after the second day, my daughter became very sick! I took her to her pediatrician which yielded zero results as what could’ve been wrong with her. I decided to extend our trip a couple days because she was increasingly getting worse. Fever, vomiting, diarrhea (changed 3 diapers in 10 mins). Obviously this isn’t something that we could fly back with her experiencing. By the Sunday, I decided she needed to go to the hospital. Within 30 mins of being there she was diagnosed with COVID and pneumonia in both lungs!

DO NOT rent from Avis. Our family went on a vacation to Florida and rented a car for several days through Avis. We picked the car up at the airport, drove to the hotel we stayed at overnight and the following day drove the car a short distance to our next hotel. We parked the car in the parking garage and did not drive it again until we returned the car to the Daytona airport. 3 weeks later we receive a bill for $321.76 for a supposed tire damage. COMPLETELY UNTRUE. They had no photos or any evidence that we had damaged a tire on this car. Had we done damage, we would gladly pay for it. It's basically their word against ours and we are NOT paying this nor will we EVER rent from Avis again. Beware of this fraudulent company and go elsewhere.

I called to rent a car in Tampa for 12 hours. The reservation was made and I was given the location to pick up the car next morning (which was Sunday). Unfortunately when I got there the office was closed. After waiting for about an hour I called the customer service just to find out that this office is not open on Sunday. Of course I was given other locations but they were all too far. Not a good experience. I’m disappointed.

Was great until return. Used corporate card to pick up and avoid hard hit to my credit by using debit card. Upon return I paid by debit in full. THEN SAW ON STATEMENT A $300 DEPOSIT CHARGE. 9 days since return and deposit still not refunded. That's my food this month.

I picked up a car at the Nashville, TN airport on April 28th, 2021. As I drove out of the lot, I noticed that the oil light was on. It was an hour before they opened so I wasn’t able to change the car. On the morning of April 30th, we were to drive to Memphis to visit Graceland and the Civil Rights Museum. Upon checkout at the hotel, the valet informed us that the tire was flat and that the spare donut tire was not in driving condition.

We had a one day reservation for a convertible car to drive from Miami to Key West for our vacation. We were approximately 35 in line with 2 agents working at Miami international airport Avis reservation desk. After standing in line for over 2 hours to speak to a rep we finally got our car. The transaction at the counter did not go smoothly and the agent helping us was corrected by the 2nd agent several times slowing the line further. We drove for a while then a cockroach came out of the heat/AC vents. We killed it but then we saw 3-4 more in the vent. It was gross and very unnerving. It’s amazing we were able to stay in control of the car and not have an accident. We stopped once and got out of the car. When we returned I opened the passenger side door and there were another 6-8 that scattered into and under the seat!

BEWARE if you choose to use Avis car rental. You tell agents that you decline items like insurance coverage, gas, etc then after you return your car they bill you for those items under the guise that you agreed to it. Then when you call to file a complaint they only offer to refund you 50% of the charges. This will definitely be the last time we use Avis for personal or business rental cars. #Avisscammers

I rented vehicle thru ski.com and when I got to Avis they said the vehicle was too small. So we got a bigger vehicle. But after one week rental both companies billed me Avis added a bunch of unneeded fees. Left with 2k worth of bills. Never will use again. Buyer beware.

Beware of the Avis car rental at Phoenix airport. They employ criminals who will take your car and use it for their personal use. Then they will (fortunately) return the car but all at my expense. Here is how their ploy works. The car porter when you return your rental yells at you, “Park your car and leave your keys! (This is) covid process. We will take care of the rest and you will be given notice.” True comment. They gave us notice. A few weeks later we were charged for an additional four days. Covid protocol!? What a great excuse or story to shout at customers and bully them. Sounds like they are legitimate and honest when they come up to you when you return your car. Who am I as a customer to argue with an Avis Employee?

Was moving from Atlanta to KC last August and rent a vehicle, actually rented 3 different vehicles prior to my move-date, and upon the time of pick-up, they changed the requirements that we'd already agreed to. I was paying for my vehicle in KC from Atlanta and ended up not getting one and scrambled mightily at that point, as it was to use for my brothers to drive down and assist me. They said they'd rectify the situation - they did not.

I have been an Avis Preferred member for over 20 years. A preferred member should be able to walk to their car without stopping at the desk. For the last 2 years, almost every time, I have walked to my car only to find an SUV or a mini van. My profile specifically says I can only use a sedan because we have a severely handicapped relative who is wheelchair bound. SO, I have to walk back into the airport and stand in line. Last year, we had to stand in line because my car wasn't ready, and was then told they had NO CARS. That is unacceptable. Not only did I have a reservation but it was prepaid.

I am so disappointed with Avis!!! I rented a car and it was supposed to be a max of $1631 and when I returned it they charged me almost $3,000!!! And they made me take it to get detailed!!! I’m beside myself with anxiety- that money was supposed to be for purchasing my house and instead I don’t know where I’m going to live now!!! You guys are a rip off!!! I’m contacting an attorney, the BBB and filing a police report!!!! I’ll be sure to make a negative review on EVERY social media, Yelp and more!! How dare you try and recoup your losses from Covid by dishonest business practices!!!

Read a few bad reviews and made me a little nervous renting from Avis. I had a great experience at the Denver airport rental location. Shuttle busses were back to back and and plenty of employees working the desk once we arrived, so there was no line. Super quick process and easy to get our vehicle. Would definitely rent from Avis again.

My recent experience with Avis at O'hare Airport was absolutely horrible. I will not be using Avis ever again and they will be losing me as a customer and I will be discouraging anyone from using your services as well... I rented a car there a couple weeks to use for approximately 12 hours. When I picked it up there was an empty water bottle inside which made it clear the car wasn't cleaned though they supposedly are taking "extra measures" to protect against covid. It made me uncomfortable but I was on a tight schedule and having already spent 30 minutes just waiting in line at 1 AM because they only had one available agent, I disposed of it myself instead of making it an issue.

I had made a reservation and prepaid in November for our Spring Break trip in April to Captiva. We picked up our Jeep on April 3rd 2021 and returned it at roughly 4:30am on April 10th. I just realized today that I was charged an extra $709.92. When I called I was told it was for the extra 7 days (April 17th). Keep in mind my reservation was for 4/3 - 4/10 and that was when the car was picked up and dropped off. The CSR peppered me with all types of questions and has finally came back and said "oh there are some discrepancies and it looks like your car was dropped off and then rented again on the 10th". It may seem like an honest mistake, but how could something like that be missed and NEVER send out any communication??? I don't rent cars that often, but I assure you the next time I do it won't be through Avis.

Avis Rental in Temecula helped me rent a vehicle for AZ when I needed one for just one day and to rent from AZ and return to Temecula when the online websites all said they wouldn't rent for a "one way". Temecula Avis got me a great rate. It was an emergency and she helped me with no questions asked. I definitely would recommend Avis Temecula. When I arrived in AZ Avis there was very understandable. Even the people in line let us get in front of them due to our emergency. Definitely recommend AZ/Phoenix Avis.

I was moving from California to Phoenix and needed an SUV to get there. I chose Avis even though the rate seemed a bit steep to me. Anyway, I arrived at the counter in the Palm Springs airport to find that they would not accept my Visa debit card. We finally worked that out to find that when we got to the car, there was a dirty rag on the seat that had been used to wipe down the interior. Now, keep in mind, this is at the HEIGHT of COVID. Ironically there was a tag that said the car was now safe and clean. When we arrived in Phoenix, we filled the tank up so as not to get charged the rental car rate for fuel.

I flew in from Texas to Savannah for my sister's funeral. I be damned if this car rental place made me miss the funeral. And the gravesite good bye. My mom was so hurt that I didn't attend, she thought I wasn't going to show up. But I explained to her what happened. On top of that the car was dirty and it look like it was an older model, there's no way it was a 2021 or 2020. (I HAVE PICTURES AND VIDEO of car rental space and airport before I got the car) And had only 1/4 tank of gas. The only reason I accepted the car was to try to get to the funeral in time but that didn't happen. I brought the car back the following noon. I didn't want to keep it a minute longer, and I filled the tank with gas.

I reserved a hatchback ("Kia Soul or similar"), and I called to confirm that I would get the type of car that I reserved. After arriving and signing the paperwork, the clerk showed me to a beat up compact car that was too small for my needs. There was another customer waiting, and the clerk kept telling me that it would fit the same amount, so I felt super pressured to just take the car. I asked for the manager's business card, and the clerk tried to argue with me, but he eventually came back with a business card.

I just had a horrible experience and paid $1,500 to rent the cheapest car they had for 5 days. I booked through Priceline and saw the weekly rate was $300 and didn’t check my confirmation. Rather than paying the weekly rate, I was charged this much as a daily rate. Upon calling Priceline, they apparently only work off of scripts and if you make a mistake, you are screwed. Zero conscience. If they made a mistake of this magnitude, I’m sure they would want it rectified. Horrible company with no soul.

They will take your money. I went to rent a car. Decided to go with another company. Avis still took the money out of my account. Called them twice. The first lady told me it would take 48 hours and hung up on me. Called back and this lady told me I needed to call my bank on 3 way. So needless to say after calling my bank I just filed a claim against them. After 5 days and no refund my bank will get my money back. I will never use Avis again and should think twice to...

I rented a car for less than 48 hours. While at the airport in line to pick it up we waited 3 hours in line, they were rude the entire time. Then I received a random 200$ bill for nothing! Shop elsewhere!!!

Extremely disappointed with your service!!! If you want to live then don't rent from them. We had a rental from Avis on March 31, 2021. Our first rental Avis car, which had its “check engine lights on” on April 4. After several hours of phone calls, we got a replacement after 4-5 hrs. In our second Avis car, as soon as we hit the highway we realized that the brake doesn’t work well and the car has major alignment issues. The moment I pressed the brake the car skid and took several turns and somehow it stopped and didn’t fall in the ditch. We got lucky as there were no cars in front or behind us, as you know these mountain roads (Moab to Salt Lake City) are narrow 2-way roads.

I have never had a worse experience renting a car! I needed to rent a car at the last minute at the Phoenix airport. The cost was highway robbery... $169 per day for a compact! It was extremely difficult scheduling the reservation by phone because the phone rep had a heavy accent, was speaking quietly, and could not understand English well. Other rental companies were sold out so this was my only choice. When I arrived at the counter, there were about 60 people in line (I am not exaggerating) and one poor person working at the front desk.

Summary of action and communication between me and Avis Car Rental from 10/22/2020 - 3/9/2021. 10/22/2020 I rented and paid for my Avis vehicle through Booking.com for $742. 11/22/2020 Knowing that CR required international insurance above my personal vehicle policies, I purchased vehicle travel insurance through RentalCoverage at a cost of $156.00 to cover the length of my trip. The coverage was for $35,000 in accident and collision liability.

I do travel quite often and as a result I rent cars from different companies all the time. For the first and perhaps last time that I rented a car from Avis due to some data entry error in their system they charged my credit card in in excess of 400 for "young driver fee". I had to make multiple phone calls, send emails which wasted a lots of time. But what was frustrating was the attitude of the client care team, rude, dishonest and at one occasion the representative threatened that If I ask for supervisor one more time they will hang up which he did. It's bewildering who they are doing business this way in this era.

I rented a car at LaGuardia airport with no issues. I returned the car a week earlier than I was suppose to. I was handed my receipt and noticed I was still charged the full amount. The agency said they still had to charge me and it was nothing they could do about it. This is shady business practice and I definitely won’t be renting from them again.

This is definitely the worst experience with Avis car rental. You will be late even if you have reservations. They take too long processing them and the line is too long. I did NOT get the car that I wanted. Not even that they overcharged me for the car that I didnt want. Not even that. They overcharged me for the fully filled up gas tank that I just filled 5 mins before dropping it off. I'm disputing this through the manager or through the bank and never coming back again. Save your money and time.

Do NOT RENT from Avis. I rented a black Toyota and returned it to the San Rafael location. Pick up was from San Francisco airport.. Drop off was San Rafael Avis. That was a few months ago. I found out that they never closed out my rental. They posted a forced transaction to a closed out credit card that I closed out almost a year ago and when I called in the morning the first representative hung up the phone on me and told me he doesn’t have time for games and the second two reps did not help me. They will drain your bank account. They will falsely charge you and The only way to put a stop to this unethical practice is if every single person who got screwed over had the rental incorrectly checked In or was falsely charged to file complaint with the attorney general's office. The more people who file complaints the sooner they will be investigated and a stop will be put to this company’s rogue practice at least in California with its strong consumer protection law.

Went through a 3rd party for a vehicle at Avis and prepaid. Upon return, Avis charged me almost $300 which included $16 for a fuel charge. Less than 40 miles on the car, thanks to a blizzard, and the fuel fill up cost me a whooping $3.00. Other charges were on this receipt and none of it should've been charged. The desk agent at ABQ Sunport, told me a deposit would be charged but put right back after the car was returned. That didn't happen. Called Avis, said they would return 30%. Um... No thanks, I'd like 100% returned. Horrible customer service. Made a review and stopped by my bank. Good luck if you deal with this crap company.

We were charged more than $300 for windshield repair after returning the rental car with NO any damage on it. With no explanation as to what exactly the damage was, no pictures and no incident report. The date on the invoice was 9 days later than the day of the car return.

THE WORSTTT!!!! Literally the worst customer service EVER! I can’t even begin to explain what my fiancé and I went through with this company! We rented a car from Avis at the Portland, OR airport location. My fiancé is from Portland, and has his whole family still there. We go yearly to visit and rent cars every single time we go. EVERY. SINGLE. TIME. However, they are usually from National or Enterprise (two very very very good companies). I should also add that when we do rent cars, they are usually the big body GMC Denali’s or something similar as he has a lot of family that ride all together when we are there. Two days into having this rental, the car starts to shake on the highway. I don’t mean rumble a little. I mean shake. Like uncontrollably shaking that he thought he wouldn’t make it off the highway to the side of the road to safety.

Worst rent a car company I aware. Don't rent here. Same like Payless and Budget. Same owner. Same worst service. Peor servicio de renta de carros les advierto no rentar aqui,, es la peor compñia de renta de autos igual que payless y budget que son el mismo dueño, son el peror servicio.

I have typically rented from Avis when traveling for work and pleasure. The last 3 trips that I've taken, I've had to wait for 1 -2 hours in the line at the airport to check-in. During these cases, only 1 individual was working the desk, despite a peak of travelers in line. None of Avis's competitors within the car rental center had comparable situations.

I had a prepaid car rental reservation I made online with Avis to pick up at Alexandria, LA airport. I let them know my flight would be late. They had NO vehicle for me when I arrived. Corporate overbooks w/o checking with airport location inventory. Reservation with Avis is worthless! Plus side: I will receive a refund with no cancellation fees. Now I will save money not renting from Avis airport location or Avis at all.

I did a reservation on the Avis app for my first vacation with my sons in two years and they're 5 years old so that was really looking forward to our trip to Orlando which was almost ruined thanks to avis. I go to find out they don't have any rentals for me even though no one called me ahead of time to let me know this. To make it worse they take my money and tell me I have to wait 3 to 10 business days to get it back. Not helpful to even help me find anything else at one of their other locations. So I went elsewhere even though them keeping my money made it even worse for my vacation.

I’ve been using AVIS for years. Until now. Their computer systems charged me for insurance coverages that I did not approve. Frankly it’s not about the money. It’s about the principle. I never modified my original reservation. Avis unilaterally did. It must have been a glitch in their computer systems... I am assuming (or perhaps a hacker?). I had never approved any modification, as I never accept the additional insurance charges for which they charged me. And never have, as they noted from the history in my profile.

Rented from AVIS twice in a month an a half. Each time, the vehicle was returned but contract not closed and therefore received harassing emails and phone calls from company....keep in mind they rented the each of the cars the day it was returned. First time (Thanksgiving timeframe), received threatening letter three weeks later that vehicle was not returned and that Avis may go out to arrest me if car was not returned. Note: It was returned at the airport at 4am the day it was due (Nov. 23) at an airport, got on flight. Had to prove I took flight. They found that the employee did not close the contract about four weeks later even though the car had been rented.

I rented a car on Nov 20 and returned it on Nov 22. At the time I returned it there was no mention of any issues with the condition of the car. 2 weeks later they notified me that they took the liberty to charge my credit card $479 extra for a cleaning fee? What? The car was returned in the same condition as when picked up! Most interestingly the inspection report they provided is dated 2 days after the return on Nov 24. Is this how they are trying to force Covid relief for themselves?

I rented a car with Avis on November at Richmond Virginia. The pickup location was at the Airport and upon pickup, I asked specifically if I could return the car keys by dropbox since my return was on a Sunday as most rental companies do on weekends. The reps confirmed that there will be dropbox and I will not be charged anything extra should I bring the car later than the return time as long as I return by dropbox the same day. On the day of return, I arrived at 6:30pm and my expected return was 2pm. It did not matter to me since I was already told I would not be charged extra. I met the Avis reps at the kiosk who received the keys and documentation.

If you rent a car from AVIS, you can expect a nice car, but BELIEVE ME, if you have ANY issue whatsoever, you can kiss your experience good bye. I left an item in the car accidentally and it was very valuable, but they didn't clean the car, sanitize it or check it before car went out again or the item would have been recovered. OR their employees are extremely dishonest.

I returned a vehicle with dirt in the footwells from my shoes/walking outside. Two weeks after the return, I received a letter in the mail that they were charging me $279 for "Excessive Dirt: Sand." When I called, they sent me photos of the dirt, which was what I expected, dirt from my shoes caused by the very muddy conditions of Upstate New York. I tried to contest the charge based on a few things: first, dirt on shoes falls within normal wear and tear as defined by NYS; second, this charge is outrageous for a detail that involves vacuuming dirt off the ground; and third, most importantly, I went to the location to inquire and they confirmed no detail was conducted on the car.

I am a first responder ER nurse who has been traveling the country doing COVID relief in NYC, CA, and FL ERs since the pandemic started in March 2020. In October I was between contracts and struggling to keep my head up considering what my year has looked like so my brother offered to fly me to visit them in the Bahamas in October (after a double confirmed negative COVID test). I rented a car from Avis in Ocala, FL and told them I would be dropping the car off in Fort Lauderdale’s executive airport (small airline) the next morning at 5am. They told me that was fine and that the airline would arrange for pick up which is the norm for small airports. 

Renting a car for 10 days-- found a good deal with Avis through Priceline. Got the receipt from avis and they charged an extra $350! Fuel charge- despite the car being returned full, energy recovery charge- despite the price quoted as 'all in', and a $250 cleaning fee. It is true that if you got close up to the seat in the back you could see a little dog hair- easily gotten up with a vacuum which they claim to do every time anyhow. I have made multiple rentals with Hertz for the same trip with the same dog and have never been charged a dime. Nice to see that in this covid time when your business is in the toilet you at AVIS still find a way to stick it to the customer.

Do not rent a car from Avis! I rented an SUV for a week and never left the area. Miraculously over 5,400 miles were driven. I have no idea how this could happen but we drove it maybe 500 miles during that week. When I complained to Avis they would not help to resolve. My initial bill was $787 and ended up approximately $2500! I contacted my credit card company for assistance. All I can do is file the complaint with my credit card company in hopes to cause them pain. Also, report on this website as well as the Better Business Bureau. I suspect a faulty reader or a problem with the vehicle. In any event, I did not drive it over 5,000 miles in one week. I don't even think it's possible!

This is by far the shadiest rental car I dealt with, They charged me for a reservation that never took place because they don't accept debit cards, but they still take your money, 2 years later and still haven't received a penny, They said they will pay me almost a year ago, discussing pigs, they don't answer their phones or emails, I hope you go bankrupt you thieves, low life people.

After weeks of research and speaking with multiple people currently working with the program, I decided to rent a car for the purpose of driving for Uber. The only company that is currently partnered up with Uber in my area at the moment is Avis. So, I went through all the steps and vetting process to get my account set up as a driver for Uber. The next step was to call my local Avis branch that participates in the Uber rental car program (as not all Avis locations do) to check availability and make a reservation.

I booked my rental pickup truck Travelocity for one day, in order to take my daughter to a drive in movie for Halloween. When I purchased the one day through Travelocity with insurance my total was $74.56. I arrived to the rental car place at 10:30am on October 31st and the customer service from the get go was awful. I was charged $166.55 for my pickup truck initially. The pick up truck had not been cleaned. I had an appointment to get to by 1pm and could not go back to exchange the truck. I rented the truck for 1 day, no damage was done to the vehicle, and gas was full. On November 9th I was billed $1101.65 for the one day I rented the pickup truck. I used a debit card to rent the truck and called Avis to get those corrected.

I made a reservation online and paid for it with my debit card. When I get to my destination to pick up the vehicle the attendant tells me that I need a credit card because they’re going to check my credit before giving me the car even though I had already paid for it with my debit card which is basically the same as cash and had the security deposit readily available. They denied my credit at the counter and told me that they couldn’t give me a car after already taking my money for it and me showing that the funds were available despite my credit. They don’t check your credit to make the reservation AND PAY FOR IT but they check it when you pick up the car and if they deny your credit when you go to pick the car up then you just lost that money for the reservation. Then I had to cancel it right then with the attendant and he tells me there’s nothing he can do and I’ll have to call customer service.

I returned a car I had rented 2 days early and expected a refund for the balance but when I checked my receipt it said $79 of the total charge was NON-REFUNDABLE. It turns out they do this if you book through their 1-800 call center but not if you go to the actual location you will pick up your car at. Their representative explained this to me on the phone, that this is company policy. Otherwise service and car quality are good. I'll just remember to keep doing business only with the guys at the location I usually go to because they know me, always give me a good rate and refund my credit card when I bring the car back before the due date.

Avis car rental in San Diego had cars when the others didn’t have a car. Avis did everything to give discounts to save me money and also immediately upgraded the car when a minor issue surfaced. They are now my go to car rental service. I’m a fan!

Be careful. I went online and Avis made a double charge due to website problems. Called to get the second charge removed. The reservation was a one way charge. After calling customer service, they apologized. I had to go back online and make a reservation. The one was not able to be booked online. I called in. I got a reservation, but it was round trip. I called in a few days later to correct this problem and they were now charging me double. They could not go back to the old rate and no one was able to correct it. I ended up cancelling the reservation.

First off I would like to say I have been renting with Avis some years now and I am very unhappy with them today. I paid for a rental and was told they don't do $100 hold any longer but I never received a notice. My brother's wedding is tomorrow and I have no way to get there because not only did they take my money and say I won't receive my refund until 15 days but they also denied me a rental. I will never rent from this horrible place again. I am crying and so sad.

Avis billed me for driving 800 miles, when I actually drove 140. When I disputed the charge after receiving my emailed bill, the only way they would credit me was if I had taken pictures of the odometer at pick up and return. I feel completely scammed, and I am deeply unsatisfied with resolution.

The lovely people at the counter were kind, but they made a mistake: Wrong Return Date--Charged for the day, AND a late charge. Provided a faulty car--bad battery and they charged me $218 dollars to jump start the car. I disputed the charge, and they charged my card regardless. I called customer service and they told me that is policy, as I did not have "roadside assistance" purchased. However, I advised them that the battery is faulty and it is not my responsibility. THE BATTERY IS FAULTY. The customer service agent then told me that the company that provided the assistance reported it as driver error--I spoke to them, and they provided the report that disputed that as well. Unauthorized charges--DO NOT DO BUSINESS WITH AVIS.

Horrible horrible horrible experience; I rented a car via Rentalcars.com, Avis charged me EUR 100 on top of what was supposed to be the total rental fee. The times displayed on the invoice justifying this were wrong; the pickup time was an hour later and the return time THREE hours earlier. Next to that I got a downgrade that I wasn't compensated for (ordered a Jeep Renegade, got a Dacia Sandero, half the purchase price). To make it complete I was charged a damage; a huge scratch, impossible to miss and clearly not there when we handed in the car. The "proof" was a picture taken THREE hours after returning the car, and please note that an AVIS employee received and parked the car. Avis has not even responded to my complaint and just charged my card. Rental number ** in ROME FIUMICINO AIRPORT.