Avis Reviews

Heads up that Avis Canada is misleading customers in that the charges are not always in Canadian dollars, they charge in USD, which results in much higher cost. We downloaded the Avis app, booked a vehicle in Greece based on the price shown which we expected to be in Canadian dollars (since no currency was shown), reviewed the email receipt (from Avis Canada) showing the same number in the quote but they charged our credit card this number in US funds vs Cdn funds.

Avoid this company unless you enjoy lying, shady salespeople selling you insurance coverage you don’t need and then refuse to offer a refund when you call them out on their dishonesty! We prepaid for our rental and had our own coverage in place and they falsely sold my husband their insurance policy telling him that ours wasn’t acceptable which it absolutely was. Nice to come home from a vacation to a $1200 bill for something that was sold in a completely dishonest way.

I pre booked a car through their online service. When I got to Hawaii to get my car they said I couldn’t use the reservation that I had and had to make a new one. They said that I would get refunded the first one within three days. It is now been almost 2 weeks and I have not received any of the money that I originally paid. Back to contact their customer service and talk to someone. It takes over 30 minutes on hold and got me absolutely nowhere, after the guy said that I had gotten paid and just hadn’t showed up on my end I called my credit company and they said that there was nothing pending from them whatsoever. I would not recommend using Avis and would rent a car from anyone besides them.

I tried to rent a car in person, I went through the whole process (showed my ID, driver's license, credit card) and even when they told me that they had a couple of cars available, the computer rejected my application (literally, that's what they told me) and they didn't give me any specific reason. Then, I downloaded the app, I completed all the information and I tried to rent a car one online, thinking that may be the result would be different using the website. This time, my application was not only accepted but they also charged the full bill (310 USD) to my credit card. When I went to the airport to get the car, they needed to check my documents -which seems reasonable- but I had to fill out the application form all over again! What is the "advantage" of having an app or a website if at the end you will have to go through the whole process again?

In short, they tried to charge me for someone else's damage. Not only this, when I questioned it, they yelled at me over the phone. I did get my refund when I presented photos proving they were wrong. Respect goes a long way and Avis needs to learn this and not be rude or scam their customers just because they wanted to use their own insurance rather than their CDW.

Thank you manager Yash from San Diego Avis! He was very patient with us and help us in our desperate times. It was hectic that day, but you still treated us with respect and took your time to help us out! Thank you once again for saving our trips and for being an amazing person!

So my wife and I needed a rental car for 1 day. (Actually ended up 23 and 1/2 hours) We picked the car up on Feb 24 and returned it on Feb 25. Upon picking the rental up we were charged a total of 262.51 with a 200 dollar security deposit included in that price. So 62.51 for the rental and 200 for the deposit. Since returning the car we have been charged three different charges totalling 363.19??? So we called Avis Rent A Car customer service basically to find out they doubled charged us and now 10 days later they don't want to give us our money back. The supervisor I spoke with basically lied to us and we are currently still "waiting" for our money back! My suggestion to everyone renting a car... STAY AWAY FROM AVIS RENT A CAR.

In November 2022 my wife and I rented a vehicle from Avis at the Texarkana Airport in Arkansas. A few days later we were stopped by an Arkansas State Tropper. He tells us that the license plate does not match the vehicle. He looked at our rental agreement. He did not ask for our ID or any other information. He politely let us leave. From there we went directly to Avis at the Arkansas Airport and reported this. The Avis Rep checked everything and gave me another paper printout with a full description of the vehicle in case we get stopped again.

After a month after rent along my car from Avis, there was an unknown charge on my credit card. I contacted my credit card to dispute the charges. Upon the credit card’s investigation it turned out Avis was charging for damages on the odometer and smoking in the vehicle. The car was checked in at 6:32am and the car was not inspected until 8:03am. The Avis representative checked out the vehicle, scanned the UPC, checked the odometer along with the level of gas in vehicle. Told us it was ok and we were good to go.

They charge fees for things I declined, they lie on their fees. I told them no insurance was needed. They charge insurance. They lied about gas fees. They hide fees. At the end their fees cost more than the rental price.

I wouldn't advise anyone to order from this chain organization. You can't make any changes to your order and the arrangement was terrible for the price I had to pay. Don't use this company. Terrible mistake that I made.

If you can avoid renting from Avis, you probably should. If you don't pay attention, they will send you a letter letting you know they are charging you $450 for a myriad of bogus reasons. I rent a vehicle a few times a month due to my job and we are forced to use Avis as a "partner." However, I haven't had one time where I haven't received some letter for the car being too dirty, or smoke smell and the latest? Dog hair. Again, I rent the vehicle for work. The vehicle isn't used for joy rides and transporting 200 people. Most of the time it's me and sometimes my Director. I want you to explain to me how I would be allowed to smoke (which I don't) or have a pet in the car? When I rent personal vehicles, I would never use Avis. They are untrue and try and steal your money with lies. Stay aware!

I am in disbelief that I’m having to write this review. (I’m not a review writer) However, I rented a car for two days on January 14th. I was charged the usual fee but along with that I was charged a separate charge of over $400. I immediately reached out to Avis customer service. They asked me to send my statement. I had to wait two weeks for my statement to come out but I sent it as soon as it did. They then asked me to provide a 23 digit transaction number which was not in my statement and of which I have no way of obtaining.

I rented a car from Avis in Mexico, Cabo to be exact. They rented me a car with a bad/repaired tire unbeknownst to me. It went flat after going over a speed bump, actually the tire burst. I took it to the Bridgestone tire company to repair it. And what they found and I have pics of, is that the tire had been previously repaired where the burst occurred. Thank goodness it was not on the highway or my family and I could have been easily killed. When I confronted the Avis office they told me the car was in good condition despite my photos to the contrary and charged me for a new tire! Avis Mexico is evidently just a name and not actually part of Avis US as Avis US did nothing to correct this! Be very careful and do not rent from Avis in Cabo!!

Two weeks ago I rented from AVIS at JFK airport. The representative was professional and very courteous. Her appearance was impressive, she was appropriately dressed, neat and sharp. Some people don't see the importance of how they present themselves, but it is important that you don't look sloppy, because no one will take you seriously. There was no wait time in picking up the car. The car was clean and had no unpleasant odor. And one thing I can safely say about AVIS, they have no problem upgrading a customer.

I really hate leaving negative reviews, and the people at the counter did try their best to help us, but I feel compelled to write this one to warn anyone else. Hopefully you can learn from our experience. We reserved a car for the Guatemala airport and we chose Avis because in their options they offered border permits for other Central American countries. The ones we needed were Belize and Honduras. Once we confirmed the reservation though, there were no instructions on how to arrange for this. After a week of searching I reached out to corporate customer service, and eventually got this reply: "Unfortunately, the only way to contact the location would be via phone number: (502) 2324-9000. We are very sorry that we cannot offer a better solution." (clipped)

I am writing to express my disappointment and frustration with the extra fee charge that I have received from your car rental company for three unpaid toll bridge fines. I was verbally and enthusiastically assured by your representative at the time of the rental that the tolls would be covered by your company. Unfortunately, I took her word for it and did not check the rental agreement.

Customer Service Agent Roy is the most disrespectful, unprofessional, arrogant representative I've ever experienced. He shouldn't be in customer service at all. A very bad representation to the company. It's time for him to retire ASAP. I will NEVER rent at Avis due to his unprofessionalism. However, I do want to show some love to Customer Service Agent Gabby "budget" who was able to assist me with my reservation in a much professional manner.

Be careful guys. They are fishing people. This is the worst company and they are going to thief you. I search for a car from Montreal airport and I didnt notice when I reserve that it's another location and in the airport they didnt tell me this is a different location and there is a extra charge almost double the price and I sign the contract thinking that this extra is a security but I found out they fish me. Bad management and bad workers. And they excuse at the first that I sign then they said it's for the insurance and I told them at the very beginning I need only basic insurance as my reservation.

The vehicle I rented was months behind the maintenance schedule sticker in the window, I only noticed it after driving a few minutes and the car losing power on a highway and flashing several hazard lights. Tire pressure warnings, Fuel Injection failures, I couldn't even properly merge into a highway as the car wouldn't get enough speed.

After picking vehicle up from Illinois on Wednesday the tire light came on just as I was leaving the airport. I was thinking a tire needed some air, then heading to Wisconsin I decided to get the tire checked only to discover that there was a nail in the tire. I didn't think it would have been safe to drive the vehicle all the way back to Chicago but rather for safety reasons drop it off at nearest airport which was Milwaukee WI, that following Saturday I took the vehicle to another tire place and the worker was not having a good day before I got there, his customer service skills were very nasty, so I left and asked my Son to help me find the nail as to take a picture only to discover that there are two (2) nails in the same time.

BEWARE: I work in customer service industry and calmly tried to resolve this but Avis is deceitful, dishonest, misleading, and uninterested in resolving our customer service issue, a defective rental car we were unable to use. I reserved & prepaid a rental for pick up at the Mpls/St. Paul airport AVIS location. After driving in winter conditions through the city it was obvious the car needed repair & was difficult to use. Drove 30 miles to park it at safe place and had others pick me up. Immediately called Roadside Assistance 4 times, no help. Emailed Manager (Karen P.) 4-5 times, no help. Attended event but returned car next a.m. Manager told me he would fully refund in 10-14 days and credit $100 since we put money into it trying to get it to work right. We did not get it in writing; he lied. 3 weeks later and multiple calls or transfers I reported no refund was rec'd. Reached a rep who gave me a case # and said he'd refer it to 'prepaid billing'.

I called Avis to rent a vehicle with hand controls. I was told to pay for reservation online and call back with reservation so they could add the hand controls in the next 24 hours. I called back, as told, only to be denied a car rental because the mechanics left without installing. I was assured they would have it completed if given 24 hours. The refunds would take up to 10 days. So to say the least, I am not very pleased. Not only is this not in accordance with ADA... it is an inconvenience when you have paid and assured it can be accomplished ahead of time.

We rented a car on 12/30/22 from Avis at the Philadelphia Airport. Upon picking up the car from the lot, the car had food stains on the outside (looked like pizza sauce) and the car had not been well cleaned inside. Found two beanie hats in the back and the car smelled like a strong mix of cleaning solutions and **. Drove 30 minutes to our destination and all passengers had headaches from the strong odors. Odors were equally bad the next day. Searched the car and found a ** blunt in the back row cupholder. Was disgusted by the lack of cleaning. Took pictures and then removed. Just called customer service to file a complaint. Was on hold for 30+ minutes. When agent picked up, put me back on hold for several minutes at a time to put just a few sentences into the system. Terrible experience. Got no email confirmation about the complaint. Will not use Avis again.

Rented car during Christmas holidays at JFK. It was dark, so didn't see dent in back of car until I got to my destination. Then the battery died and couldn't be charged. I am stuck in Connecticut and have tried for hours to get someone on the phone. NO "Emergency Roadside Assistance." Cost was $1200 for week! Will never use Avis again. Hertz just as bad.

I have rented with Avis in the past with no problem. This time they would not rent to me. They asked for everything except the kitchen sink because I was using a debit card. I was very disappointed to say the least. I left their office and went to Enterprise and had no problem getting a rental car!! All Enterprise needed was my ID and payment method.

If I could give 0 star, I would. I dealt with 2 reps from Avis in 2 different locations. I dealt with 2 complete crooks. I think they're trained to be dishonest and just squeeze every penny they can in any possible way. The 1st guy told me I needed to get insurance. I didn't. I told him I was insured by my American Express credit card. He didn't want my wife's card (same business card).

My husband had a rental agreement with them for 6 months. We had no issues with the car whatsoever. Our nightmare started two nights ago when we were home. A towing truck showed up and started towing the car. We have tried to confront the towing person to explain what it was all about but he hadn’t even explained who sent him or why. Wouldn’t even let us pick up our personal belongings and accused us in front of our children and neighbors of stealing the car. What was obviously incorrect because our contract was still going on.

Do not rent from them! We were in Costa Rica last week in December 2022. We rented a car from Liberia airport. First things first - Avis does not have a counter at the airport as advertised. Instead, you must catch a shuttle to take you to their location. Once we made it there, their representative lied to our faces that it is Costa Rica's law to have an insurance and that the insurance policy offered through our Chase credit card needs a ''special letter'' type of approval from Avis headquarters. We decided to purchase an insurance policy, we believed them. The representative clearly stated that insurance will cost us $43 per day. We had a car for 6 days, meaning total rate will be $258. Guess what; we returned home, couple of days later our credit card was charged for $343.

I reserved a car for Friday after Thanksgiving in Conyers Georgia. I was Supposed to drive to Alabama to see my Best Friend's new home in she just bought. Mind you, I live in Portland now, no telling when I'll be able to go back. No one returned their car until Saturday. They wouldn't even honor the price that I reserved the car for originally. I wasn't the only one. There was SO Many other people in there that day that was told one thing and was silently charged another. Even the franchise owner of the location sold dreams. Never again.

I paid an extra $20 a day for flexible travel. Tried to change the day of my drop off and the airport. Getting charged an extra $75 to do that. When I had picked up the car the attendant said it shouldn't be an issue to change drop off. Not flexible at all, don't pay the extra. Called 4 times for help. Got dropped 2 times. Got put on hold for 20 minutes... And had tried again. Every person said something different. App didn't recognize that I had picked up the car so it would let me do anything on the app. Told me to call customer service. Worst experience with a rental company. Never again.

I rented a car, they give me a car with an expired tag. The car got towed, and I can't take it out of the tow place because is illegal for me to drive it with an expired tag. I returned the key to the airport but they are not picking up the car or closing my rental, and every time I call them, the representatives are completely rude to me, criticize the company and blame other departments, and no one does anything to solve the problem. Has been 3 days of going to the airport and calling on the phone all day.

Rented Avis car in Rome & 1st thing we noticed was yellow clutch warning light. Went back to advise manager who said he would come to car & see what problem was. Waited for a while & no one came. Yellow light went away & we proceeded on our trip. Clutch issue re appeared in Sorento; called Avis & they picked up car. Their customer care advised no cars available in Sorento & we had no car for 2 days & that we would have to arrange on our own to get another car in Naples but they would credit us for expenses & loss of car for 2 days in Naples. We went to Naples on our own & went to their service department & they said to go right to lot. Their rep at lots gave us another car, made us sign papers & when we asked for our credit we were advised we would get it when we dropped car off in Florence.

I rented a small van on our recent trip to Italy. When we arrived, the vehicle we reserved was not large enough to hold all 6 of us with luggage, so we upgraded to a larger van. Unfortunately, the new van wasn't properly prepped prior to renting, so it was not cleaned and only had a half tank. Again unfortunately, the agent printed up the contract showing a full tank. He marked my copy as half-full, initialed it to verify, and told me to return it to Rome with same amount of fuel. We did so, explaining the situation to the agent in Rome to make sure there was no misunderstanding. He assured me all was well and asked to keep my copy with the agent's verification. I did so.

I rented a car in Los Angeles Airport from October 14 to 16. I returned it on 16 and the agent mentioned that they will send me an e-mail for the receipt and they did not provide a hard copy. I caught the flight and started my work the next day in Canada. They did not send the receipt by e-mail. A week later I went to rent a car in Tampa and they mentioned that I still have the above car in my possession and had not returned it yet. It was 7:00 a.m. and it took 2 hours for the customer service to start to answer the phone as they are based on the Central time. They still could not figure out what the problem was until an agent looked at the computer and realize it was somebody else's name on my contract but with my identity: my driving license number, my date of birth, my credit card number and address but with a different car. They put an end to that rental that day but they still charged me for a week that I had not had the car.

We were charged $125.00 after returning our car and being told it looked good. We were told that normal use, such as some dirt, would be fine, as long as we returned it on time, full of gas, and removed all trash. We rented a car on the coast of California, so we returned it with a small amount of sand on the floor mats that would take five minutes to be vacuumed out when they do the normal cleaning between customers. Then, two weeks later, we received a letter in the mail saying it was dirty and our credit card would be charged $125. Ridiculous! This was equivalent to almost two days of rental cost. When challenged on the cost, they sent some form emails reiterating the charges. The company offers a low price upfront and then gouges you with extra charges that are not honest. Seriously...stay away or pay!

I am waiting in line at the Avis counter at the Austin airport. I have been here for 1/2 an hour and will be for another hour. There is one Avis employee at the counter and 20+ people in line. All of these people made reservations and selected the 1 hour time frame when they would pick up their car. It is incredible to me that Avis knowing how many people have scheduled their pick-up would only have one person at the counter. Clearly they do not give a hoot about their customers. I would give Avis a “0” if I could.

The only reason to rent from Avis is if you're 100% sure you are not going to need to talk to customer service! If you have to call them, be sure you have at least an hour, a load of patience, and an interpreter!!! The only those people know how to do is follow a script. If you have ANYTHING out of the ordinary happen, you'll be out on your own! I'm currently on hold for 32:43 to talk with a supervisor. Pretty sure they just put me on a forever hold instead.

I would give a 0 rating if I could!!! I needed a car for an emergent situation, I was told on the phone by the agent if I prepaid for the car it would reserve my car and I would get a big discount. I asked if I could turn the car in earlier and he said it would not be a problem, asked again at the counter and she said it is not a problem and wouldn't be charged. I prepaid for a week but only needed the car for a day. I paid 766.00 for a one day car rental and they would not give me a refund!!! They said prepays are nonrefundable!!!! Customer Service did nothing for me, instead they tried to sell me a membership. ** NEVER AGAIN.

I rented a car from Avis that got a flat tire. Called their very rude and unhelpful customer service that kept saying they would send someone in to change the tire to a spare and never did after a 2 hours wait. I took care of the problem myself and went to pick up a replacement car. That car got another flat on the highway (their cars have bold tires and have not been serviced ever). I called their roadside assistance to get the car towed and after 5 hour wait in a storm no one came to help or tow the car. I had to get helped by the police to get home. They left us in danger without a care in the world and never sent anyone. This place is awful. Stay away. They do not care to service you if you have any issues and give you awful card that break down as soon as you leave. Worst company ever.

We rented a car through Travelocity from Avis, for Europe, we dropped at a different airport than pick up. The quote missed reporting this fee as well as other fees. We signed a contract written in german thinking the quote we received was accurate. The hidden fees amounted to 2500.00 for a day's car rental. Avis did not stand by the initial quote and did NOT help in any way. Do not trust Avis.

Avis is a dishonest business with the worst customer service I have ever experience. I prepaid for a car, waited in their line at the airport for 30 minutes, only to be told by a militant man addressing the long line of people that those of us who rented within 48 hours did not have cars, that we could pick up our cars the next day, and that if we tried to approach the desk to discuss this, we would be turned away!!! I had just gotten off a very expensive flight to see a sick relative on an emergency basis, I had already paid in full for this car from Avis, so of course I expected them to discuss this with me.

If I could give a zero or negative rating I would. I rented a car for four days. Day two it stopped working after sitting in the hotel lot for the night. I had no choice but to call for help as I was stranded. They sent a mechanic with no tools. He had to leave, and I had no way to get to another Avis. I had to simply abandon the car for them to tow back to their lot. Not only did they charge me for the rental, two months later they charged me for the tow service. They refuse to compensate me for anything. I had to rely upon Uber for the remainder of my trip, so my expense doubled. They simply do not care or have any customer compassion. I would never recommend Avis. There are so many other choices for car rental. Stay away!

Avis finally refunded me the damage fee. I appreciate that they finally did the right thing in the face of comprehensive photographic evidence that I hadn't caused the damage. It's unfortunate that it took them from July to October and multiple rejections of my claim before it happened. But in the end they did.

Rented a vehicle using AAdvantage Card, which booked through Rocket Travel, Inc. I was charged $205.99. The dates/times were 11:45 p.m. 7OCT2022 - 05:45 a.m. 11OCT2022 at Norfolk Intl Airport. I arrived at the counter on time for pickup but was told that there were no vehicles available. The lady at the counter told me that I should take an Uber to where I am staying and take one back the next morning. She told me Avis would pay me back for the trip (hindsight 20/20, remember to get everything in writing). With no other options at the airport for a rental, I relented. Coming back the next morning, I tell them the situation.

I am preferred Avis and every time I feel cheated and maybe that is company directive to charge gas charges for not filling when I always fill and take pictures and then have to call and wait for 30 mins to get credit. Cars are old, dirty and worst. No rental company is better nowadays. Why it is like what they want to rip off after covid.

I rented a car from Avis rental car (Cancún airport) Friday and returned it on Tuesday. Upon returning my car I checked into the airport and realized I’d left my iPad on the seat. I called the rental car company and they said they could not find it. I tracked it in the app and it was showing at the rental location. I asked for someone to come and pick me up so that I could look myself and I was told that it wasn’t there and they could not give me a ride. I decided to walk back 3 miles to the rental car location and upon arrival I went to the rental car and looked under the seat, in the trunk and everywhere else.

I rented a car using the prepay option, and a week later I decided to re-check the prices for the same car, location and dates, and they were much lower (but I didn't receive any notification), so I had to cancel the rental and start a new one, that was the first problem. Then the day of the rental I told the agent that I needed to shorten the dates, and asked for a refund. He should have asked me to cancel and do a new rental but instead he said at the end those charges were considered at the end. That was a lie. Because I prepaid, a portion of it was non-refundable. That was the second problem.

On August 14, 2022, I made a reservation through Costco Travel for an Avis rental car. The reservation was for an economy car for pickup at 11:00 am on September 24, 2002, at the Four Queens Hotel and Casino, 202 Fremont Street, Las Vegas, NV 89101, US. The total cost of the rental car was quoted as $316.16. When we arrived to pickup our car we were told that: (1) our reserved car was not available, (2) Avis was sold out of economy cars, and (3) the only available cars were SUVs and specialty cars. This was the start of Avis' elaborate Las Vegas Rental Car Upcharge Scam ("The Scam").

Booked and pre-paid car rental with Priceline for trip to Atlanta. Never booked with Avis before. Thought I would try them. Never again. Got to the Airport to pick-up gave him card for my deposit and he's talking to me. Didn't want any coverage never get any. He had me signing the key pad. I thought I was declining coverage. My fault I didn't look at paperwork but I was excited to get to my destination. Returned car still didn't pay attention. Looked at my bank account to see if my deposit was returned. I find a charge for $215.39. Called and had to ask for receipt. Was charged for refuel and coverage I didn't want totaling $215.39. Never again will I rent from Avis. Beware of the side conversation and pay attention to what you are signing. $669.06 for a rental car is robbery. I'm going back to Enterprise forever.

I had just pulled over at abt 7:45 pm to pick up my delivery at a Chinese restaurant by the Shell gas station at 137 Yandell Rd, Canton MS 39046 and realized I had accidentally locked the car keys inside the vehicle. It took customer service at least 40 mins to have attended to me. They told me to exercise patience and promise me that a roadside Towing Service will be assisting me within the hour. In about 2hrs, I called them again and they took another 25 mins to have attended to me and told me the roadside towing service declined their call and that they were going to make arrangements for another.

This is one of the worst and dirty rental facilities located in Beavercreek, OH., I have ever been to as the people and the cars literally, stink! Every time I have had to rent a car through them, the cars are always dirty inside and are never cleaned inside and out. I always have to wipe it down when I get home and run the car through the carwash to clean them, totally ridiculous! and not my responsibility! The person working there Moe, is terrible at customer service with the cars they have to rent, always making excuses! The store is always dirty and not maintained as it used to be, when it was Sears!

I recently had to fly to Nebraska to take care of my elderly mother. I used Priceline to rent a car from the Omaha airport. Because it was just myself, one suitcase, and sometimes my mom in the car, I chose the smallest, cheapest vehicle to rent. When I was picking up my vehicle from Avis, the Avis Rental Car rep asked if I wanted to upgrade to a bigger vehicle. I basically sad, "No. This isn't a pleasure trip, and I don't need the extra room." They gave me a Toyota Camry and I was on my way. 3 weeks later, I got my bill. I was charged the $400 from Priceline (normal. That is fine). BUT I WAS CHARGED AN ADDITIONAL $450 FOR AN UPGRADE. I immediately called Avis, waited on hold for an hour, and was told to email them.

Blackstone location, Fresno, CA 93710. Horrible customer service, don’t communicate, seems always disturbed. They also provide damage car at the time of pick up cause they already know customer can’t deny it as it already too late and they will need it. But they don’t tell the invisible damage and charged the customer for the repair cost. This is really inhumanity. They charged me 6 months later of the rental date though I already resolved the problem at the drop of time and showed them the picture of damage with the date and time. I also told them the picture was taken after 15 minutes of the pickup from the rental location and I also called the local office and customer service to report it but no one picked up the call. But they still charged me additional $334 for the damage repair.

I was quoted a price and the actual cost was over 110% GREATER when I turned in the car! Part of that cost was and additional charge for fuel...I traveled less than 60 miles in the vehicle and added over 3 gallons at the station next to the rental garage. There is no way that car was returned needing gas! I understand the requirement of fees etc. however the secrecy of the fees is not a good practice. Additionally, I understand everything is now electronic but I should have been given the chance to talk about the charges prior to leaving the car. Years ago, I had a similar experience with AVIS so I stopped using them. I gave AVIS a second chance - stupid me. I will will be advising my company to work with other rental car companies largely because of the lack of transparency and accountability. Horrible experience.

I rented a vehicle to take my daughter to college. I was going to put the charges on my credit card, but was unaware of the $200 deposit on top of the charges. I couldn’t cover it on my credit card, so I had no choice but to put it on my debit card. I returned the vehicle on time, with a full tank and perfectly clean. They told me it would take 5-10 days for my $200 to be returned. It’s been nearly a month now and I still haven’t received my deposit. Every time I call the rental location I get transferred to some person outside of the country who tells me I have to talk to my bank. It’s not a bank issue. Banks don’t keep you from accessing your money. Only Avis does that.

I have never been treated as poorly as I was with Avis, due to them telling me they had a reservation and in fact they did not, I was stranded with two small children and no car. When I called and explained my situation I was told to "calm down", numerous times, and then as I was talking they hung up on me. UNBELIEVABLE!!! I can not imagine how a business can treat customers that way and still be around. It's absurd. I have worked in customer service and I would never dream of telling a customer to "calm down", everyone knows that does nothing but add fuel to the fire and escalate things, and it did. My blood is boiling and I will NEVER EVER use AVIS again, EVER, PERIOD!!!!

We had a difficult time finding the correct counter. Not a lot of signage to find your way. We finally were at the counter, I was pulling up our insurance information while my husband was speaking to the gal at the counter. When I had a question regarding the EZ pass she yelled at me and told me she would not speak to me only to him. Then he asked the same question and she was then rude to him! I’m not sure even how it transpired to her being so rude. I was just floored and taken back. So I just stood quietly probably with a scowl… She just kept staring at me. I’m not used to being spoken to like that, but it was very uncomfortable. We were with another couple and they were floored as well.

Avis is making it easy for people to use fake licences and other information to rent cars. I got a letter in the mail for some tickets that I don't know about. Come to find out someone used my license info to rent a car. I'm sure if they dig deep enough they can find that it wasn't me. I have proof because I work at a hospital and they can vouch for me that I was at work when the car was rented and when tickets were gotten in another state. They're trying to get me to pay them over 2000 without accepting my proof.

I rent a car to drive for Uber, ** Store Manager for Avis at 4430 E. Independence Blvd, Charlotte NC sent me a Email which I have. Saying that Jiffy lube is not servicing Avis vehicles no more, take it to Pepboys. So I took it and 3 hours I went back Pepboys to pick up the vehicle and Pepboys told every phone number and email they have from Avis they don't work or excited. The vehicle sit there 4 days and Avis charged me $349.75 for a Avis rental that I have not drove for 4 days.

The following complaint was left on Google Review concerning the location at Enchanted Forest Shopping Center, 10020 Baltimore National Pike, Ellicott City, MD 21042. Someone replied and asked for me to email them. I did that and nobody got back to me. I made a reservation a week ago. I received a confirmation email the same day. I received numerous reminders via email each day leading up to yesterday. I even filled out the check in to save time at pick up that was emailed to me. I get to my assigned time this morning and was told they don't have anymore cars.

It is obvious from the numerous complaints below that a pattern of deceitful practices and fraud pervades Avis' business model. Like many complaints below, mysterious charges appeared on our credit card after renting a vehicle in Oslo, Norway (August 8th-12th). We paid $667 for the initial rental, $100 deposit, and $60 for insurance. Three days after returning the vehicle, Avis charged an additional $511. No explanation was offered. We promptly sent an email asking for clarification on the charges but have yet to receive any explanation. However, an additional charge of $120 appeared on our credit card on August 20th. Again, no explanation. We did not received the deposit back either (the car was returned in excellent condition). We tried to contact Avis directly but were unable to reach anyone. We deactivated this card and reported suspicious activity to our banking institution.

My recent Avis rental experience definitely ranks up there as one of the worst travel experiences I’ve ever had. Paid for a “premium” car, but the Toyota Avalon they gave me smelled like an ash tray, and it had this nasty lime-scented air freshener pinned to one of the vents. Also, driver’s center vent was not operational. A few days into the rental the right rear tire blew. I called Avis roadside assistance and explained the situation…and they were so rude and unhelpful. Wouldn’t even tell me if I would get assistance that day…or if I’d have to sit in the car all night long in the 110+ degree heat until they could dispatch someone. 3+ hours later, roadside assistance finally showed up, however I felt completely unsafe driving the “premium” car with a bubble spare in the 110+ degree heat…so I drove 30 minutes back to the airport and exchanged it for another car.

I tried to reserved car and it told me it’s $420 but without ANY additional option added by me, the total their site charged me was $725 and I did not even see that until I got my confirmation on which they had added a bunch of fees for items I never asked for. Ok not bad because there is a cancellation option which I clicked on BUT…. It charged me $50 cancellation fee! I cannot believe how a they can be so fraudulent. My cancellation was two minutes after the initial reservation. I emailed them but they still charged me the $50 cancellation fee. VERY BAD.

I picked up the car in Miami international airport and the car was extremely dirty and smelled when I called the customer service number they didn't wanted to help out all they said was bring it back and make another 20 minute or more wait line.

These rental car companies give you the runaround. They will charge you for things you did not do. They will charge you a gas fee, even if you filled up, they will not return deposits!!! I’ve had bad experiences too many times now. It’s not worth “saving” a few dollars to go with the company. They are not helpful. They will not return deposits and come up with any reason why. The cars I have rented were all beat up and had expired registration. Be aware of that! Go elsewhere. The 1 star reviews are there for a reason.

We rented a car for our one-month, family road trip from Florida to Illinois. On day two, we noticed a problem with the brakes on the car. When we contacted Avis, they told us to contact the nearest agency for a replacement car. They sent me on a wild goose chase from Florida to Chicago. After contacting them several times, calling almost every agency on our route from Orlando to Chicago, we never found an agency that would replace our car. Imagine driving over 1000 miles with small children in a car with faulty brakes! Avis is irresponsible and clearly does not care about its customers' safety or the safety of its customers families.

I had an urgent issue come up for work and needed quick travel rental to get there. My usual car company didn't have the car I needed for the trip so used Avis Car Rental at Louisville International Airport (SDF). The cost was double but choices for me with time limits were limited. Got the confirmation number and did the 45 minute drive to SDF to pick it up and leave town. Get there. Walk to the desk. Probably 5 employees playing around with each other and when one walked to the desk, I handed card and license. I was asked if I made the reservation recently, replied, "Yes maybe 3 hours ago. Here is the confirmation." Handed me my cards back and said they won't respect reservation. The online system doesn't know their inventory.

AUG-2022: Vehicle required service to continue using it half way through our trip. Upon calling Avis to discuss, they recommended I resolve issue on my own since their Roadside Assistance is unreliable. Cost me $50 to Firestone to have Avis Rental Vehicle serviced. Returned vehicle at the correct time on the contracted Return Date, but Avis never provided a receipt upon return, AND days later claimed that I hadn't returned vehicle. They added an additional $400 charge to my CC on file. Upon challenging this additional charge, they insisted on evidentiary that I in fact returned the vehicle to them on the contracted date. HORRIBLE Customer Service, HORRIBLE Management, UNETHICAL Business Practices. AVOID!

Everything was great. I had rented a car from Avis Homewood Suites July 25-26 @ 12 p.M for $103.59. Got there. The gentleman who assisted us was wonderful. Smooth checkout process, however I was told that their system had been down for 9 days. The car did just fine. Returned it clean & full of gas the next day at noon. Gave them the keys & was done. Everything had been great up until I received a notice from my credit card company on the 29 July 2022 @ 4:17am asking me if I had attempted a charge in the amount of $834.86 through avis. I had not so I stated no & the transaction was blocked.

Rented a car and originally told 800 for 5 days which seemed a bit much but understand the current economy. After a mile of leaving the lot, the tire air pressure, maintence, and engine light go off but the rep didnt want to hear it. And when I return the car somehow 800 turned into 1200 with all these ** hidden fees. Next time I'll be using Uber or Lyft!

We rented a car to go to the beach. Paid our bill then received a bill in the mail for cleaning $200. No trash was left in the car. Nothing was spilled. Only a bit of sand in the floor board. They would need to vacuum the car before renting the car to a new customer and made no mention that we would need to clean and vacuum the car ourselves. I have never rented a car that I had to clean myself before returning. We have used this company many times and never had to clean the car before returning. DO NOT RENT FROM AVIS IN SPRINGFIELD MISSOURI.

Made a reservation at Avis 1333 Park Ave. West in Highland Park IL. for July 18-19, 2022. The bottom line, went to go pick up the car and they did not have one available. I would highly recommend Enterprise less than a mile from Avis. They were extremely accommodating and friendly. The guy at Avis was in a bad mood and tried to make me feel as if it was my fault. I considered the source and did not get upset one bit. I told him I was a problem solver. Uber picked me up and took me to Enterprise. I will not be using Avis again.

Rented a car from Avis, located in Billings, Mt after my car blew during a move to Georgia. Told the agent this when renting the car, all that was explained to me was the car came with unlimited mileage. After dropping the car at Avis in Brunswick, GA that I had to return it to Billings or be charged $3500.

I had rented a car from 7/7 to 7/16 at Avis for my son’s tennis tournament. I gotten a quota for $514 plus tax becoming an overall cost of $714 on 6/22. On 7/7, when we arrived to pick up the car, the worker didn’t give me the order I had requested online. He then proceeded to convince me the given car was better than the one I had ordered. With three hours to drive left to the hotel after a plane ride and no other option I just accepted the offer. However, when I first got into the car, I noticed the chair had grease marks, the worker told me if I don’t take it, I have to wait for much longer to get a different car.

Never again will I rent from Avis car rental. If I could give 0 stars I would. I used Avis car rental for many years. Recently I had my first bad experience when I reserved a car and after got notification that they overbooked and had no vehicles available at my destination. I was traveling for a funeral and attempted to contact customer service for them to tell me despite my obvious loyalty to them there was nothing they could do. After leaving them a bad survey I get a letter in the mail that they will now charge me a cleaning fee of $450 for a vehicle I rented on my previous trip a month ago because they “took pictures of smoke smell.” Explain how you get a picture of smoke. When I called to dispute these charges they tried negotiating percentages until they were told that we could take it to court. Now all the sudden they will “wave” the cleaning charge. Unreal. Moving forward my car rentals will go elsewhere.

The worst experience EVER. No one gives any solutions whatsoever, we got a faulty car, including a flat tire, there was no spare tire, no air pump. Had to leave it overnight in the parking lot because millions of calls after, still no one in the company would lift a single finger. Please NO ONE use this service. (Happened in Florence).

My family came into town to visit the national parks and had reserved a car and prepaid 3 months ahead. When we got into town they didn't have the car we had ordered and would only accommodate us with lower quality vehicles and refused to refund us. When we got the worse vehicle at the same price we found out the tire were bald, leaking and and a bulge in the side wall. The car smelled like smoke and the representative Brandon we were forced to deal with was the rudest person I have ever had to deal with. My mother simply asked him what he thought of the policy of not giving any money off or having the correct car to which he repeatedly cut her off to snap at her did you read the terms and conditions. I will never use Avis again and if they wanted to take a step in the right direction Brandon should be looking for a new job as this isn't a good fit.

I rented a car online and prepaid for it. When I showed up to the rental office I was informed the Avis website allow customers to reserve vehicles even if the inventory does not match up. What? This happened on a Saturday over the 4th of July weekend. The following Tuesday I called and the rep I spoke with asked if I wanted to cancel my reservation and have my money refunded minus the cancellation fee. Well let's see, considering the reservation was from Saturday to Tuesday and I never got a vehicle I would say yes. Fortunately I did not have to pay a cancellation fee (imagined that), but of course it would take 3-10 business days before I would receive a credit. Checked my account this morning and I guess it will more likely be 10 days. I will never do business with avis again. A horrible disgusting company that I hope one day go belly up.

I rented a car online same day and cancelled it 9 minutes later. I was charged 150.00 for their 9 minutes of inconvenience. Never at anytime making the reservation was I warned I was making a non refundable decision. Only after making the decision to cancel the reservation was I told about the policy. I called the customer service line and asked to speak to a manager and was told I needed to wait a half hour to speak with one and no they would not take my number and call me back. If I could issue negative stars for Avis rental car I would.

I reserved a Mustang convertible for a special experience with my high school graduate. The reservation was PREPAID. When we arrived to pick up the rental, not only was the car not available, they charged me a deposit (for a prepaid reservation), and were unable to credit the difference at the counter. They advised I contact Customer Service. I contacted Customer Service twice, only to be told they would not refund the difference in the premium rental and what was available. UNACCEPTABLE. I do a decent amount of travel for business and will not use Avis again and cannot recommend use of Avis/Budget (same ownership).

Renter beware... The Cypress, Texas Avis location is scamming their customers. Be sure to take a photo of your gas tank. They will fill the gas tank up just enough to make it look like it is full and they mark on their paperwork it is full, but really it is not. Then if you fill it back up to a little bit above how you received they will charge you for not filling it to the top, even though they lied about the tank being full and they do not tell you they are charging you for it. I happened to catch it because I checked the receipt they sent me via email, but the coward at the actual store printed out the receipt that had the original price they were to charge without the gas charge being included.

I had 2 bad experience recently with Avis and they were terrible. One of the Avis location booked a car for me for 465 dollars and when time to pick up, the Sienna we booked was recalled and they had to get another van from another location. After all the hassle of waiting and delaying the trip they charged me 200 dollars more on the other van. They never took responsibility for the originally confirmed price nor tried to honour the price. I filed a complaint with the customer service group and I have no calls from them yet.

Avis offers prepayment for a car and the day you are scheduled to pick up the car you receive a call saying “Sorry we don’t have any cars available at this location or in the area”. I proceed to cancel with the app and that would have cost me $150 so I called and was told I wouldn’t receive a refund for 5 to 10 days!!! Now I’m stranded with each customer service telling me, "I’m sorry." Avis, if you don’t have the ability to produce cars for your “prepaying customers” get rid of that feature until you do. Typically when you pay for a service or product that you can’t provide you receive a refund immediately so the consumer can purchase elsewhere. At least send the refund back with interest. You are too big for this.

I just got charged $105 for using about 2 gallons of gas in the US. I guess Avis has decided to now steal from their customers. Instead of being on hold for hours to speak to someone I'm charging the money back on my credit card.

Generally, we have had good luck with Avis/Budget. Until the rental car windshield was chipped on our last rental. We reported at turn-in. That agent knew nothing. We received an email with a phone # to call. Was on hold 45 minutes before the call dropped. Called back and held for another 50 minutes before that person picked up and said they were not the right department. Three more calls and three more hours later, I finally reached the end of the line saying that my auto insurance claim would not be honored and they would just charge my card and leave it to me to deal with my insurance co. The final insult was being forwarded to a Supervisor, and then that call was dropped also. Rent car companies charge way too much to not provide decent customer service.

I had pre-paid for my rental, three weeks in advance, using my Amazon credit line. In reading the fine print, there was nothing else I needed to do as I have my own vehicle insurance and was not required to purchase more coverage from Avis. All I was required to do is bring my state driver's license with me. The morning of my trip I arrive at the airport car rental desk where I am then and only then informed that I need a $250 deposit on a major credit card. I do not use major credit cards by choice and they would not allow my daughter-in-law to use her card. Nor would they allow use of a debit card. The manager was rude, dismissive, and 100% unwilling to help me in any way. I explained that I was on my way to a very important family function. She just did NOT care! Never again!

As a long-time Enterprise Car Rental customer, I had to work with Avis for a company trip since our company has had a long-time relationship with Avis. I arrived in Kansas City to pick up my car and was told by Avis that my company had chosen the "mystery car" option. I asked what this meant, and she said that whatever they had on the lot. I was directed to the very last car in the lot, past the shaded cars (in horrific heat) and was shocked at what I saw. The car had a big dent in the driver's side front bumper and was marked with a big white marking. I assumed it was marked by Avis. In addition the car was filthy inside and out. I don't mean a little dirty, I mean it looked like it had been driven off-road. I couldn't even clean the windshield with the auto wipers enough to see clearly when the sun was shining on it. And the windshield was also very dirty on the inside.

I would give 0 stars if possible. We paid to rent a Mercedes Benz in Italy and instead got a Toyota Corolla. They wouldn’t reimburse us any money. The vehicle was damaged and filthy. Passenger airbag was off the entire time and there was no way to turn it on. Will never use this company again.

When I went to book a car for an upcoming trip I found a car and there was two discounts totaling $80-$90 off my reservation that were automatically applied, one being pay now and save. I can't remember what the other was specifically. Everything looked good. I agreed and booked it for the price shown. I immediately get a charge and a receipt and the price is not what I agreed. The discounts were removed. Immediately used chat support who could do nothing other than confirm the reservation and tell me to call customer service. It was already after hours. So I call in the a.m. and the number says that due to an emergency situation they were not available. I find and call other numbers. Finally get ahold of someone. Explain the situation and there is nothing they can do. That is their policy. They can't add the discounts and if I cancel there is a $50 fee that they can't do anything about. So beware.

I have rented two separate cars from this company. Each time, the car tire air pressure was low. This last time, I got a flat tire. Before I even picked up the car, the first option they gave me, the car on the lot, had a giant dent and scratch on the car. I told the lady, and she was unfazed. They do not care about the cars they give people.

Rented an SUV from Avis, drove it home and after turning ignition off and back on again (to familiarize myself with the bells and whistles) the Low Tire Pressure light was on. Checking the tire pressure on all tires we discovered the passenger rear was low. Having experienced tire pressure problems with prior Avis car rentals (decades ago) we decided to put air in the following morning on our way out. The pressure amount was the same when filled with air.

I reserved a car for pick up at Halifax Airport for Sunday, May 8, 2022 with a return of Sunday, May 14, 2022. The reservation was paid in full and I received a confirmation for a Hyundai Santa Fe. Unfortunately, I forgot my personal credit card and the attendant at the Halifax kiosk told me she was unable to rent a car to me. I asked her to cancel the reservation and she said she was unable to do this and I would be required to call a 1-800 number to cancel. When I called the 1-800 number the customer service attendant informed me that they were not able to cancel as I picked up the car on Saturday, May 7, 2022. Despite my insistence that I just landed in Halifax and did not have an Avis car rental, they continued to tell me that I rented a Yukon Denali on Saturday, May 7, 2022. I was also sent an e receipt for a Yukon Denali that I did not rent. The e receipt had my name and the original confirmation number but a different Visa number (last four digits).

The alternator light came on in the rental vehicle so I called roadside assistance who referred me to drive the vehicle back to the Airport not knowing what could be wrong with the vehicle. When arriving to Avis, as a consumer who already had a vehicle that had issues, had to wait in line behind 40 others picking up their car. Maybe it's just me and not how I want to spend my Saturday, but I feel like they should be able to swap out the vehicle much easier than this. The customer service aspect is non existing here.

You can never get ahold of an agent at a local store, and when you get ahold of someone, it is never the right department, and if you want customer service or a supervisor it is another transfer and unapplicable option menu. I was hung up on twice by two agents over the week I had my reservation on two different lines. One was a reservationist and the other on the billing line which I got ahold of inadvertently after trying to reach another local location. The first agent refused to give me her employee number or transfer me to a supervisor, then hung up on me. When I called back to ask for a supervisor I got the run around and was transfered to an unapplicable options menu.

I rented a car with Avis in NYC on Apr. 20th. Returning the car in Apr. 22nd to the same location and to my surprise, a rental fee that was supposed to be $53,99 per day - Total of $ 130,52 tax included - all of sudden became a stunning US$ 406,00 dollars charged on my sister in law credit card. After calling customer service I was just informed that AVIS is charging me a penalty fee of US$ 54,15 (costing more than a 24 hours rent fee) for a 45 pickup delay. How come a 45 minutes delay becomes more expensive than a 24 hours rental fee? Please keep in mind there were customers in front of us at the store and still, how come that makes any sense? So if I rent a car with Avis at any airport and my flight gets delayed, will I pick up my car already owing Avis a fee? And how that 45 minutes fee costs more than the full 24 hours rental fee?

I'm writing to complain about the security deposit hold that Avis has in place. I recommend Avis keep the holding balance in place on people accounts, that way when the hold is released we see the difference. It doesn't make any sense to put a hold on our account and make it disappear before we even see the actual release charge. So, we as customers know you're not trying to cheat us out of our funds. Not sure why when I called a few weeks ago the other representative couldn't explain the same thing instead of telling me to give it like another week for my security deposit hold to show. The way your system is set up is not fair to your customers. The representative today said many people have called about their security deposit. Avis this should be a red flag to CHANGE your system to better serve your customers. Regards, Priscilla **

Rented a car in Scotland and got a puncture in the sidewalk of the tire. No spare, no inflation kit so Avis sent roadside assistance to put a spare then follow me to a repair shop where I had to pay for the tire. Get home from vacation and they hit me with the cost of the tire even though I already paid the shop directly for the same brand and size the car had on it. Also the car had lights on and sensors that didn’t work the whole time. Terrible service and quality. Avoid and go to Enterprise, I will.

I rented an SUV from Avis in February/March 2022 for 9 days when we were on vacation. I had specifically chosen to pay a little more money and go with Avis because I knew I would be driving in the Sierra Nevada’s in the winter and I wanted an SUV that I would feel safe in. They were the only company that listed “Ford or equivalent” and I knew I wanted a Ford or Jeep because I knew how they handled in the snow. When I got the vehicle it was a Chevy Traverse, which I could’ve gotten from another company for less money. Upon returning the vehicle the agent at the return counter was very unfriendly/borderline rude. I just let it go as we had a nice vacation overall and I was glad to be going home.

First we received a vehicle that was pre-picked with no upgrades as coupons stated. It was late we just took the car provided. The next day we drove into a snow storm and the tires proved to be bald. This vehicle had approximately 30k miles it was clear this vehicle would not pass inspection with the tires. It was unsafe and should have never been given to a customer.

I spoke to 2 different Avis reps to confirm there was a shuttle to Titusville FL location from port-1. Confirmed there was when I made the reservation then I called again before I left for vacation & the rep again confirmed there would be a shuttle at the port to take me to Titusville. After waiting 15 minutes for a shuttle after getting off cruise ship (4/23/22) I called Avis national phone number at 9:41 am. The rep said, "Yes, there is a shuttle running around every 15 minutes;" At 10:23 am I called and the 2nd rep said, "Yes, there is a shuttle running around every 25 minutes." This rep gave me the direct phone number to Titusville Avis to confirm shuttle was on its way.

I have always had a good experience with Avis...until I didn't. For starters, they gave me a car with the "check engine" light on. I returned that car for another. Through a series of unfortunate events, I had to extend my rental several times. First due to my personal vehicle being broken down and then due to my wife being hospitalized. I was aware the vehicle was due back on April 11, the same day my wife was released from the hospital. I called Avis, explained the situation and was told, no problem, they would cancel the "old" contract and create a "new" contract. Sounds like an extension, right? Well...I was wrong. Even though I was specifically told I did not need to return the car, Avis flagged the car as LATE. So now, unknowingly, I was being charged late fees.

We rented an SUV in Costa Rica and were given a vehicle with bumpers help on by plastic ties, and broken tie rod and suspension. Dangerous to drive as the steering did not respond properly and was very loose. Since we were a distance away we returned the suv after 2 weeks to trade in for a new one. There were pretty good about it and gave us a nice newer vehicle in good shape. We returned after our final week for what seemed a speedy hand-in. On my next bill, we had been charged for an extra 8 days. Other than automated responses, I've been unable to get my money back.

I rented a car from Avis at the Indianapolis International Airport for a personal trip. I was to pick up the car on 4/14/22 and return it on 4/17/22. My plane arrived at Indianapolis late, after 11 pm, but there was still one agent on the rental counter at the airport. He was tied up with one customer, so directed myself and the customer ahead of me to the garage for check-in. There were no signs of any kind anywhere directing customers where to go in the garage to reach their counter. The garage kiosk was closed. Doubling back to see if I could get help at the rental counter, I discovered the agent there had already left and the counter was closed. The only available agent was the gate attendant, the one who checks ID before opening the gate. Apparently, Avis leaves late check-ins up to this ill-equipped agent to process check-ins as best as they can with the incomplete information and systems that they have.

The Mgr upgrade my car to a SUV and when I went to get the vehicle, the space was empty. I went to the Preferred Avis counter, Dajohn gave me a car instead of the suv and when I asked why he told me to go back inside the airport and talk to the Mgr. I went inside and waiting on him to finish another person that was complaining about her rental and then he went outside to the car rental area. I followed him out and couldn’t find him. I asked the rude Robert rep at the counter outside and he said I need to go back inside and wait for the Mgr because he couldn’t help me.

Reservation was made for 3pm pick up, arrived at 3:04 and agent was super pissed off and started in with, "You're lucky to get this car" and "I should have left you and went home at 3" and on and on. Shelia is mean and nasty and has no concern for her customers and what their day might have been like before arriving as her life is much more important. After trading insults back and forth she decided that I was not allowed to voice my displeasure with her and told me I was banned for life and will never be able to rent a car again. WOW don't talk back or you will get banned. Is that even possible? So after we're all done and I'm leaving she throws out a "GO ** YOURSELF" to me on way out door, class act for sure. In case you didn't get her name the first time it's SHELIA, can't miss the bad attitude

AVIS charged us an astronomical amount to begin with, and then quoted us for $837 when we tried to extend our rental by five hours. This is a predatory, terrible company and I will never use them again.

DO NOT RENT from this Company. Absolute worst customer experience ever. Rental was booked online and all confirmations received. Conducted pre-check-in with confirmation our car was ready. Arrived from out of town to the pickup location (Kitchener) to a sign on the door saying back in 15 minutes. Waited and finally called the Avis/Budget number to no answer. Received a call back from William ** saying he was at the airport (considerably more than 15 minutes away) and had no cars available for at least 5 days. License to conduct business should be revoked. CIBC should consider their affiliation with this mess of a company as reputational damage extends to them as well (preferred rental company on Infinite VISA). Still on hold with ""CUSTOMER SERVICE"" trying to get a refund for a prepaid vehicle they didn't have. The very definition of fraud.

I made a reservation for a 1 week rental 4/6/2022 to 4/13/2022. I had made the rental through a third party Auto Europe at a good rate. When I went to counter to pick up my car the service agent told me my rental was from another country and its rates were only for customer from Europe and for me to get that rate I had to have an international driver's license.. Since I did not have one I could not get the car at the rate I had already paid for. I was told I would have to pay another 300.00 since the rate did not apply to me. I told agent I could not afford an additional 300.00 could she do anything to help me. I was not aware that I could not rent a car through them.

I purchased 4 each $150 Avis Car Rental Vouchers with Marriott Rewards Points. I tried at least a dozen times to book a car rental at several different venues. There were a myriad of reasons they were unredeemable each time I logged on to book my car. Ultimately I was never able to redeem them and they expired. I'm disappointed with both Avis and Marriott. It was as if the program was structured to fail. I've lost trust in both companies.

I rented the car in France over the holidays. No inspection documents were filled at pick-up even though I pointed out the small chip. I was told to call "if the chip was getting bigger". It didn't. Upon return, on January 18th at the Roissy CDG location, nobody was even in the lot to check the vehicle back in and even less inspect it. I waited 15 minutes and finally went into the office where I was asked to "just drop the key off".

I was logging on to write a good review about Avis, how I was impressed about how well Avis Preferred worked in the Fort Lauderdale airport, how nice their counter workers are, but that changed when I asked them to reason with me. Due to unforeseen travel problems in the US southeast I decided to reserve a car from Miami and drive to Atlanta. The first part of the experience was wonderful; Avis Preferred allowed me to skip the long line and drive away in under 30 minutes.

I rented a car with Avis in Tampa, FL when my flight was cancelled back to Columbus, OH. The car was returned 30 minutes early with no workers on site (Saturday evening, 11:00pm) to get the car checked in immediately. Avis charged me $518.62 additional and would not respond to my emails to settle the discrepancy. I filed a dispute with my credit card company but they didn't do much for me either considering Avis waited until Monday morning at 7:30 to check the car in. Lesson learned to never use Avis!

On 01 March 2022, I received an email from Avis informing me that the rental car that I had previously reserved for the following day (reserved two months prior) was no longer available. I had already paid $80 toward this vehicle for collision insurance. That same day I spoke with an Avis Customer Service representative and was specifically advised to reserve and pay for a similar sized and equipped vehicle at any other rental car company at my destination, and that Avis would refund me the difference in price. This phone conversation was recorded.

Was supposed to get a Taurus. Got a Outback Sport. Sounded like I was in a tin can while driving it. Scratches and “ping” marks, not to mention hail damage all over it, when I took possession of it. As soon as I started it, the read out said "regular maintenance due now”! Thank God I wasn’t planning on taking it on a trip, I seriously doubt it would have made it! The car was only 2 years old, looked and drove like 10 plus years! For the money we paid, we got took!!!! Avis you should be ashamed to even rent that piece of crap! NEVER again!

March 2022 rented an SUV at SFO airport and dropped off 8 days later at LAX. Drove over 700 miles with zero problems. Pick-up and drop off were a breeze, simple, and fast. Do yourself a favour and signup for Preferred customer status. It’s free but will save you massive lineups when picking up at SFO airport. As I said above, it was a wonderfully surprisingly great experience. Thanks for restoring my confidence. Will rent from you against when we do it our next trip down the PCH!

Used them for a vacation rental and parked in a lot to wait for my sister to get out of work. Was told I would be fine if I didn't leave the truck which I did not. The camera system fined me 35$ for not paying and I was never aware until I received a 135$ charge. Disputed the case with the parking agency after Avis charged my card 135$ and won the appeal. Avis refuses to refund me and can't explain why I was charged an extra 100$! Worst customer service, cars smelt like smoke and were disusing and their staff is rude. Lost my business as well as anyone in my companies. THIEVES is all they are.

I planned a short "gotcha" (Adoption) trip for my daughter & me. American Airlines/CitiAA recommended AVIS Rental, which I booked & prepaid for the short trip ( I could not take my daughter out of school but for 3 days!) as well as having limited funds! I returned the vehicle right on time and on the return date! They charged me for another week at $1225 saying I never returned the rental; until I responded to their email that stated that I had not returned the vehicle as agreed; but then suddenly they found the vehicle when I contacted them!! AVIS refuses to refund the $$ even though I proved with 17 pages of documents that I could not have had the vehicle for those additional days! AVIS refused to refund the money.

Avis in Cancun, Mexico, charged an extra $143 for damage insurance coverage in addition to the agreed upon even though this so-called “option” was clearly declined when we picked up the car at their airport location. Beware of this unethical but common practice. Even after disputing the charge with the credit card company, our appeal was turned down for the following reasons: - Rental agencies typically reserve the right to bill for amounts that cannot be determined at the time of rental, such as extra miles, extra days, violations, refueling, and damages. These charges are classified as a final audit. Because the rental agency can explain the additional charge(s), this type of charge is considered valid.

I called Avis many times to dispute this because the contract is only about $56 a day. They said they would credit my account, but never did. We had to call numerous times, and most of the time, we were put on hold for a very long period of time. We did not learn my lesson, so I rented again around Valentine's of this year. Again, they overcharged me almost $100. Watch your bank account closely when you do business with Avis.

Don't go with these guys. They will charge you hourly if you don't return the car on the exact time you were supposed to return it. Charged me $257 for not returning the car on time. Worst thing is I didn't even use it for 24hrs and yet I pay the daily price and the hourly additional charges! Would never use these guys again. Even the car was terrible.

Will most likely never use their services again.

On July 9th, 2021, I attempted to rent a vehicle from Avis' Oakdale, MN location, bad idea! Drove the 7 mins home and napped before attempting to travel towards a family emergency. Was unable to take my trip due to the 2021 vehicle having electrical problems, however, Avis never closed the roadside account! Woke up, put my bags in the vehicle, pressed the push button, and got a list of issues across the dash. I still have the video, and the screenshot of my negative $1400 withdrawal from Avis!!! I'd made a reservation for 4pm. Arrived to a family from FL still trying to get a vehicle. The manager didn't return 'til almost 5pm, and I got a small SUV, but paid for a midsize car. I thought, "whatever, more gas, but I got a family emergency."

The bigger problem seems to be that Avis holds it reservations people to a quota for how many reservations to be filled within a day. At least that's one of the reasons the two employees that made/cancel the reservation were so unprofessional about. Then to make matters worse the reservations manager who refused to give his ID#, was condescending, and hung up on me. Very unprofessional as well! All three of the men were Latino, which tells me more than likely the call were being routed to workers out of the country. This is a common problem with using cheap labor out of the country. I was just in the process of setting up a corporate account before I had these bad experiences within the course of an hour. Avis will not get a dollar of my money in the future.

I rented a suburban in salt lake city to drive into the mountains. I was promised 4 wheel drive and the car could not make it up the canyon. I had to turn around and drive out. I spent 45 minutes on hold to swap out the car and waited in line for over 30 minutes at the airport in 25 degree weather. Never again.

I travel for work and had a friend recommend Avis. As long as I rented through my company they did fine. I rented twice for personal trips and had a bad experience both times. First time I rented from LAX and they tried to charge for gas despite the car being full. I had to go right away and asked it be reversed (I noticed for other reviewers it was not so easy).

I was charged $57 for fuel, even after I went to a gas station and filled the vehicle up before dropping off the vehicle. When I checked in the vehicle, the person who checked in the vehicle even annotated on the receipt the vehicle was full. When I made a complaint, the person on the phone wanted to have a copy of the gas station receipt, even though the fuel gauge on the vehicle registered above full. Avis is a very dishonest company and I suspect this is done to many customers.

I called corporate Avis. They acted like they couldn’t help me or know what I am talking about. A week prior tried to use my card to make a payment. The man stated I couldn’t use card on file. A week later overdrafted my card by 1300 knowing I couldn’t do Uber once he end the rental. Anyways I brought a new CAR. Karma is bad MF. Even called lost prevention. Anyways car was returned same day. After 2 years of renting everything must come to a end anyways. I am kinda glad, Avis served they purpose. I am over it. Plus they up their rental price 4 times in the almost 2 years I was there.

So that amounts to using my money on my credit card twice. Outrageous.

When I was reserving a car, there was no sign or warning indicates you have to have your legal name as the reservation information. When I go to the customer service, they are saying you need to make a new reservation, and they will give full refund back by cancelling the old one. After reserving a new one, the customer service then says, no matter what there will be $50 cancellation fee. The customer service also seems like a non native speaker who cannot understand English.

Save your money and go elsewhere! We picked up a car in Denver Wednesday evening, Thursday morning the tire was flat. We had driven to Breckenridge and snow was everywhere. The closest Avis was 70 miles away. That morning they told me that they would have someone come and the spare on and I could drive it to the location. I’m on vacation and don’t want to spend a day taking care of a car that doesn’t belong to me. I was then told when the tire was changed that there was no way the spare would make it that far. I called back and was told that they never wanted me to drive it that far. Nope I have to spend my money and have their tire fixed. NEVER AGAIN!!!

I am writing this email to express my disappointment with Avis and the customer service I have received since this incident back on 10/1. I flew into Orlando for a softball tournament on 10/1 and was there for 10 days. I picked up the rental at the Avis preferred like I always do. On 10/4 I received a notice on my card that $5,550 was being charged by Avis. I immediately called. I was directed to 5 different people and not one person could let me know what was going on other than I needed to bring the car to the nearest Avis location. I was in Viera so the nearest location was Melbourne Airport. I go in give the lady my info and she says she can’t help and I need to go to Orlando Airport location. I call back to Avis, speak to someone and they tell me she can help me out, as I’m still on the phone I tell her that, she completely ignores me and told me she can’t and I need to go to Orlando.

Rented a car during Thanksgiving. I was told I had free roadside assistance when I picked up the car. I accidentally locked the keys in the car at my nephew's. Roadside showed up an hour and a half later. Last day I turned the car in no problem. Four weeks later find out I was overcharged a total of $218.00. Called customer service they said they would credit my credit card. Which they did, however, the next month they charged me another $218.00. After hours on the phone I find out they did charge for the keys locked in the car. Managers lied, customer service lied. I will NEVER rent from AVIS again.

I live overseas, and recently returned to US for long-delayed family visit. Rented from Avis (Hilton Head, SC location)...and regretted it. Abysmally and inexplicably rude/hostile service at pick-up (and sole employee arrived late for work, making customer wait for nearly half hour despite arriving on time for pick up). Pick up Avis agent made several overcharge errors, and refused pre-arranged AARP discount. Avis central "customer service" reps similarly of little help with fixing these problems despite repeated calls--central Avis 'support' seems massively disorganized and dysfunctional. Avis phone reps kept referring customer back to (hostile) pick-up location...who of course never answered their direct line (repeated tries during working hours).

There is no control on their branches. They can easily fraud or cause any problem but there is nowhere In Avis budget you can report them. I called 100 times. They say, "Sorry it’s not related to us." What the hell!!! Your branch is acting against your laws, is asking me for money while I don’t have any contact with them and you say just sorry.

I rented a car for 6 days in early to mid December for my wife & kids to go Florida to go and see family before Christmas. I picked a car on the website and it was at a very reasonable price. I went to pick it up and it was different from what I was promised but I wasn’t really worried about that because it was still a nice vehicle. I returned the car no issue and over a month later I was issued a $250 penalty fee with no warning & that is where the issue comes in at. My family went to the beach while in Florida and there was literally just a little bit of sand on the floorboard mats with my kids getting in & out of the car..

I have rented three cars in different cities during the past 6 months and in every rental I have had problems with overcharging in my final bills. It is very curious that not only Avis but also Budget have charged my credit card for fuel, something I did not request when renting the cars, and having returned the vehicle full of gasoline. I have had to spend one hour or more on the phone trying to correct this situation every time. If I hadn't noticed, I would have been charged over $25 in each instance. So car renters, beware of Avis & Budget billing when you return your car rentals....

Car was dirty and was not sanitized. Would not rent again from Avis. 3rd time renting. Very nasty car. Car tires were at 28PSI. Had to fill up to 32PSI to specs. Will not rap again from there. Thank you but no thanks.

I rented a car, next day I noticed the passenger side door had a dent, I called Avis and reported it. I was given another car which I checked and had some scratches. I also called to report it. After my rental was over I got a bill from Avis for damages for the first car not just for the door dent but for scratches on the hood of this car. $890 all together because they charge you $100 for administration fee for something I didn’t do. I don’t recommend Avis, because I didn’t receive the car I was promised but a different and damaged car. The whole thing was fishy from the beginning.

Rented a car through Avis on a family trip a few months ago. Rented the vehicle to accommodate our size of family and our two suitcases. When we arrived at the airport it was already dark and there was no shuttle to pick us up and take us to Avis. Someone had to be called. Online it stated differently. When we got to Avis we were informed that the car we reserved was still getting cleaned up but that it wouldn’t fit my family. 2 adults and 5 children. We were told that we would need to upgrade to the next size. I showed them that we rented a vehicle that is suppose to accommodate 7 people and 2 suitcases. The reservation didn’t state a specific vehicle, just that it was a SUV to fit 7 people and 2 suitcases. Even after that I was told we had to upgrade or we could decline the rental. It wasn’t like we were at the airport as stated.

100% disappointed! Rented a 4x4 Jeep for a trip to Arizona with my family. 10-12 inches of snow… bald tires, unsafe car. Cannot drive… snowed in. Had to call roadside to tow the vehicle to AVIS for an exchange only to find out that they didn’t have another vehicle. Avis agreed to change tires… only to discover they didn’t have tires. Car is inoperable…. They will not come get the car… Will not compensate me for my time Wasted. SERVICE SUCKS. EXTREMELY DISAPPOINTED WOULD NOT RECOMMEND- EVER.

Rented a car form Avis for 6 hours to drive from Miami to Orlando Christmas Eve (about a 4-hour drive). We received the car later than the 10am pick up because of Avis. Then arrived in Orlando before the drop off time to find that the location closed early. We waited for 45 min then were on the phone for another 45 trying to get help. There was no drop box and the only solution we were offered was to drive another 30 min out of the way to drop off the car. This would have added at least another hour dealing with this and we were already going to be late to the event we were to attend. We advised that we were on a schedule, and it was not possible to take the car to that location. The supervisor was of no help and said she would escalate to a manager who would call us back. We never got a call back.

They had 2 people working on one of the busiest travel days of the year and they were just chit chatting with customers wasting time. Had to miss family Christmas dinner because of this horrible place. DO NOT GO HERE, I wish they didn’t make me rate at least a 1 star.

Purchased a rental car here at MGM Grand Las Vegas. Didn’t notice that the vehicle needed service per the dashboard notification. As me and my father went to Hover Dam experience brake failure. The steering wheel would shake abruptly. This was the worse experience ever. These vehicles are not being inspected properly. It ruined our experience to visit the Grand Canyon because we couldn’t drive a car that has service needed prompt on the dashboard but most importantly the brakes on the vehicle was no good. I would never rent from them again. You guys stole my experience. It really sucks.

The worst experience and welcome that Costa Rica gave me, were from Avis Costa Rica at the Crown Plaza headquarters in San José. Your supervisor Roberto **, did not give me the car that I rented since October to spend the end of the year in Costa Rica. They washed their hands saying they had nothing. A reservation of almost 3 months ago and previously confirmed, also confirmed at 8 am today. The employee “apologizes” saying: “sorry, I don't have cars”.

I returned a rental car on November 2, 2021. I was charged an extra $80 because the return was "late" even though I told then person what time I needed to return it and she took it upon herself to change it to whatever time without telling me. I was told when I returned the car that the $200 deposit would be refunded to me within 5-10 business days. I called on day 11 after not getting the deposit back. I was told that to give them more time. I called my bank and started a claim.

While their slogan is "we try harder" I would say "we hardly make any effort". I rented a car for three months and had to get to their office in the rain. It was 3km away and there were no taxies. Once I was there I asked if they could drive us back to the hotel (5 minutes away). They refused sending us into the pouring rain saying they could not help. Seems they could have gone the extra mile given the thousands of $ we spent on the rental.

I got to the Avis in Bradenton Fl for a reservation before on Sunday Dec 12. The women before saying anything to me asked me where I was from cause I have an accent!!! She herself had an accent as thick as a molasse. Then did not even checked anything to tell me that my card was not accepted for some nonsense reason. Avis need to hire people who know how to communicate and not using prejudice toward others.

It is shameful that this company has turned to this. I signed up for a preferred membership online to make a reservation for my upcoming trip. The coupons that worked initially when I tried as a Guest didn't work after I signed up. I sent Avis an email (profile.update@avisbudget.com) to close the preferred membership. They were prompt to send me an email indicating that my account has been closed. However, after I logged into the account it was still available. To make this look even sketchy, they updated my address and driver's license to a state a different state. I thought that was sketchy. If I create my account, I should be able to delete/close/terminate the account. Avis should try to continue how they used to have great customer service.

The representative when asked about a car availability yelled at me because I asked the same question twice saying I’ve answered all your questions. “Don’t call back if you want to talk about the same again and again.” I usually am a strong person but I was really disturbed by the way I was spoken to. No one ever spoke to me that rudely.