Avis Reviews

I would advise people to think twice about using this location. After a great West Coast holiday we returned home to find $74 had been added to my account. After contacting Avis they produced a summary of my contract which included personal protection insurance even though it was not asked for or was required. I told the agent at the time of collection, I did not want any additional cover of any kind. They refuse to return my cash and I will forever refuse to rent a car from Avis worldwide.

I have recently rented the car with AVIS and I was stuck in the traffic and got delayed for 1 hour. The lady at the store asked the reason for late and I did told her about the delay due to traffic. She hasn't informed me about the late payment charges and she said I am good to go. Later, when I checked my credit card statement, to my surprise I see $35 extra and when I checked with customer care they said it is due to 1 hour delay. My humble question to them is why I haven't been informed about the late fee when I am returning the car. Had I know about this I would have given the car, following day as it doesn't make any difference to me.

My parents had booked and already paid for a (highest class) car via the internet. When they arrived jet-lagged at the station in Orlando, FL the person there asked them if they wanted to upgrade their car for about 200 USD to a BMW but did not mention 200 USD/DAY. He also "forgot" to inform them about the total costs for the 25 days trip. As my parents don't speak english very well they unfortunately accepted this "deal" and signed the papers. When they returned the car they had to pay an additional 6500. It is all legal, they signed it, I know. But you can be sure that we will spread the word how AVIS personnel works and how easy one can fall into this trap, especially when one is tired, jet-lagged and doesn't know the language so well. We will avoid AVIS in future at any cost.

Rented a car from Avis this weekend. First off, I waited over an hour to get a car. Before I continue, I am in the military and I usually do not find out my schedule till the day before work. I picked up the car and I asked if there was a possibility to drop the vehicle off later since I won't get off work till 1230. They said, “You need to have the car back by 1200 otherwise we will charge you for an extra day." I then called the (800) number for Avis and the man on the other end basically said, “I'm sorry that you are in the military and you don't know your schedule in advance but that is not our problem,” then continued to say if I don't have the car back by noon I will be charged for an extra day. I said: “You are going to charge me for a full day for less than an hour?” He said they will then charge me hourly $28 an hour. I then asked if I come to drop off the car can I get a ride back to my base. They said no, we don't offer that service.

I booked online and paid in full. On arrival at Avis Lafayette In. I was told they just did a credit check on me and I didnt qualify and hence no car. I asked for the credit card charge to be cancelled but they said it was not their problem. I would have to wait until the head office issued a refund. I had no more money to rent elsewhere so I was left without a vehicle. The manager was both rude and uncaring. Choosing to argue rather that help. Be warned, the manager said this happens everyday.

I didn't figure out first but when I've got my bank statement I saw they've charged me extra $117.15! Mr. Very Smart Guy scammed me! He told me "$1.00 extra". Of course, I thought daily total would be $20.00 because I've paid on $19.00 on Priceline.com. Yes he's charged me $20.00 as he said, but daily extra! I didn't figure out while signing contract, I didn't figure out when I got my receipt. I've called the customer care; they said I have to go to rental location. For what? To wrangle with them? Of course Mr. Smart Guy thinks they made profit, but I will never use their service anymore.

I rented a car for 1 day from Avis at TAMBO Airport in Johannesburg on October 31st. I made reservation through American Airlines website and the total cost was $63 because I would return the car past 24 hours on the next day, which is fine. The car pick up process was fine. I filled up the tank on my way back to the airport and when I returned the car, the person who took the keys said everything was fine so I went on my way.

I reserved a car on Priceline and paid in full. One month later, I was reviewing my bank statement and saw that I was charged an additional $65.51 through Avis. I called the company, and they stated that it was insurance even though I declined all additional coverage. Their customer service was rude and demeaning and would not listen to my complaint. They refused to refund it even though I had my rental agreement showing that I decline coverage. Will never rent from Avis again.

Avis would not add my wizard info to my reservation once the rental was completed. Won't be renting from Avis if given a choice.

The manager found a cigarette butt in the floor of the car and is charging me a $250.00 cleaning fee for a smoke odor. It probably got there from sticking to the bottom of my shoe. That is the only way I know it could happen. The Manager Kevin ** was extremely rude and snappy on the phone saying I was going to pay for the cleaning!!! Why should I pay for a cigarette butt that did not come from me??? This is a fraudulent charge. If this is how Avis does business then they need to be shut down.

Michael and I feel that we need to defend ourselves and let people know of your poor customer service. We rented a 2015 15-passenger van from AVIS in Springfield, MO on July 31st. We walked around the van for the damage inspection and did NOT see any issues. As you know, the van sits tall and we did not see a chip in the windshield from standing on the ground. We turned in the damage form and got in the van to start our vacation. We then noticed a chip in the windshield.

Avis rental...worst experience ever. Since the pickup time of this rental and after seeking help through it the experience was the worst I have gone through as an Avis First Preferred user. I'm really disappointed with it. Not sure that the space provided here will be sufficient to detail what happened but I will try. Trying to summarize...the car was delivered dirty, cigarette smell inside and worst of all grease spots all over the dash and center console. Also the car was given with less than a quarter tank...almost no fuel in it. It was really bad. Since it was not at Miami Airport that was the only option they had and told me if I wanted a better option I needed to go to FLL or MIA airport...really? For an Avis frequent user like me this is beyond awful.

Avis rent a car, Douglasville Georgia. The people who rented their car hit my car and ran. We got a picture of the car and tag. This happen in Sept. 2015. My car is total. Still no information on Avis.

We got a flat tire during our trip to from San Francisco to Palmdale CA because the Avis dealers were closed on Saturday afternoon they suggested that we drive to Bakersfield (100 miles away) on the donut spare which was under inflated and unsafe according to their own tow truck provider... the only option was to purchase a NEW tire at pep boys to get back home to San Francisco... we did, and returned the car to Santa Rosa and they refused to reimburse us for the new tire on their car. Outrageous... bad business. They will be sorry they made this unfortunate decision. I have a great influence and know many people... being in the entertainment business.

I prepaid on 10/31/2015 to pick up a rental on 11/7/2015 for 5 days at the rate of 339.09. I arrived in an Uber 11/7/2015 and was told at THAT moment there would be an additional hold charge of $100. I informed the clerk I did not have that on my credit card and asked if she could modify it by taking 2 days off so I could afford the hold charge. She said she couldn't do anything because it was prepaid. So I again called an Uber and went home. I then called the 800 number. They said they modified it so I could get the car now. Requested another Uber to return to Avis just to get there and receive the news that nothing was changed.

We rented a car for 6 days at the Frankfurt Airport and returned it in the same condition we received it. There was no damage when we turned in the car. We had no accidents during our rental. When we returned the car, Budget/Avis people checked it over and said there was no charge. Two weeks later we received a notice in the mail that we were being charged 220 euros for damage. This was plainly a case of ripping off the consumer after he has left the country. Avoid Avis/Budget car rental company at the Frankfurt Airport.

In August, I rented from Avis at the Iowa City airport using a prepaid online reservation. Usually I rent from Enterprise but they had no cars. The rep tried to sell in the extra insurance, I declined, and went on my way. What I didn't realize once I got home is that he didn't give me a copy of my contract and added the extra coverage. The customer service reps are rude and very pugnacious and I am in the process of disputing this with my credit card company. DO NOT give your business to this company.

As a (now past) preferred Avis customer I booked a car on Aeroplan points and was treated as a preferred customer, by not having to sign before picking up the car etc. Shockingly they charged me insurance coverage without asking me - as I have 100% coverage on my Visa card I would not have purchased this option. Now I have a bill for almost $500 for a FREE car rental on Aeroplan points. WOW!!! I went to every level of customer service available through Avis and they won't budge. NO ACCIDENT, NO DAMAGE TO THE CAR, NO COST TO AVIS - they have their own insurance and now none of my weekly business ever again.

My wife and I booked flights with British Airways back in March to visit family in Killeen. We hired a car through AVIS, who is BA preferred partner. I paid for flights and car with my debit card MasterCard, which I have done the last few times we were in Florida and not a problem. I contacted BA and AVIS at Dallas-Fort Worth Airport to see if OK, as it said on my flight voucher back in March that you needed a credit card, but was assured that a debit card was fine as I am 56 years old, and don't believe in credit cards. We arrived at Dallas-Fort Worth Airport on the 22/10 last week, an hour and a half late as plane delayed due to thunderstorms. When we got to Avis desk we were told that we must have a credit card. I explained we had phoned twice earlier in year. I had terms and conditions, with me. The chap said we have had this problem before, with Europeans. He said the debit card policy is for us citizens only.

We purchased a vacation package to San Diego from Priceline. The package included Air, Lodging, and Rental Car. When I went to pick up the car, I was presented with the contract and declined the auto insurance as my USAA insurance covers rental cars. When verbally asked about the coverage I declined. So, the clerk had me initial three or four areas saying that I declined and I was provided with the keys. I failed to pay attention to what I was initialling. I travel a great deal and never agree to the insurance.

Every time I have rented I have rented from Avis. That unfortunately will stop. I warn you to PLEASE look into another company, and if you do chose to go with Avis make sure you are on top of your Debit or Credit card statements. A month after I returned the car I get a surprise $114 taken off of my card for tolls in Maryland. The funny thing is I NEVER even went to Maryland!! I had the runaround, called Avis, oh they can't help. I called E-pass. They blamed it on the state of Maryland which must have read the license plate wrong... YET THE STATE OF MARYLAND DOESN'T EVEN HAVE THAT LICENSE PLATE NUMBER IN THEIR SYSTEM!!! I will say E-Pass did research the mileage and said it was virtually IMPOSSIBLE for me to have traveled to Maryland so I got a refund submitted. Yet I am out of my money for so far 2 days and counting. Now what do I get from Avis?? A we apologize humans do make mistakes.

I rented a car originally for a weekend to drive to training with a new job. When I found it would be a month, I asked for an extension and monthly rate. Unknowingly, my rate became $30+ more and almost charged me close to $100 daily with insurance. After training 30 days, I traveled onto state where I began job and one morning, on my way to work, I'm pulled over by the police for driving a stolen vehicle!! You've got to be kidding? I showed the officer where Avis Rent A Car had deducted $4100 out of my bank account the week before. The Avis local office was contacted and they towed the vehicle to a Grand Prairie TX impound and gave the address and case # to the representative they were speaking to. I had co-worker to pick me up and was advised by the officer to keep every document and record all contact.

I told them point blank I had my own insurance and was denying theirs. Was told ok but to initial here and here and that I would be responsible for any damage. Well, they got me. I was bamboozled and charged 68.00 once every I dropped off the car. I am sure she was trained to do this. Shame on me for not checking but would have never guessed they were this deceptive!

I reserved a car at 2600 Somersville Rd in Antioch, CA 94509 and called at 3:09 pm because I only had my passport and the papers DMV gave me when I reapplied for another license (I lost my wallet). The representative at the Antioch location told me that it was ok and that it would not be a problem. I had a family member drive me way across town near the next city (Pittsburg) to drop me off and got there around 3:54 pm. I went in and to my surprise was told that No, I could not rent a vehicle without a Driver’s License. The representative said I must have called the 800 number so I called the number again and his phone rang. He said he had been the only person there. He called his manager and was told that he could not let me rent a car so I had to have my family member drive me all the way back home when they lived in Pittsburg. It was a true inconvenience and I am really upset at how unprofessional the staff were there.

As an all time Avis customer, I had to rent a car from Avis in an emergency at the airport in Frankfurt Germany, this time without having a reservation. Boy, I tell you, THEY seen me coming! For a very small car, Opel Adam stick shift, (I was told nothing else and bigger was available, but finding dozens bigger models on their lot) my charges were for this little box, for 10 day rental $640.00. I complained about customer relation and services at the Avis US office. What a rip-off, THEY never will see me again.

I rented a car at the Frankfurt AM Germany train station, and it was parked in a public garage and I had to go find it. They had no idea what parking spot it was in! I returned it 2 days later, and the attendant looked at my paperwork noting that I had purchased supplemental full damage coverage. He then walked around the car for 20 seconds, and stated that there was a scratch under the front bumper. I asked him to point it out, but he said it was under the bumper so it was hard to see (He must have had x-ray vision). I couldn't see any scratch, and wasn't about to crawl on the ground to look for it. I denied creating a scratch which apparently was so far under the car that it was not visible without crawling on the ground.

I have been exclusively an Avis Preferred customer for longer than I can remember and I have had both positive and occasionally less-than-positive experiences, but my last interaction at the Avis Minneapolis Airport was exceptional. On arrival, when I went to pick up my vehicle, I accidentally reserved the pick-up at terminal 1, but did not realize I was arriving at terminal 2 and when I walked up to the Avis counter at terminal 1 my error was seamlessly handled without a hiccup.

I wish I would have taken the time to read these reviews before I rented a van from Avis. I booked my rental through Last Minute Travel Club for $400 for 7 days (was charged for 8), so when I get to the airport to pick the rental up I was charged with a bunch of additional insurance I specifically said no to, and then an additional charge was placed on my card. So by the time I walked out of the airport I had nearly $850 worth of charges on my card.

I was overcharged 128.85 for an extra hour of rental time despite the fact that I returned the prepaid car 20 hours early. The local office was unable to rectify the problem and sent me on a wild goose chase for hours in an attempt to get my refund.

Avis is still at it (see lawsuit against them about fifteen years ago). I rented a car at the LA airport. When I returned it there was a damaged right side window. The receiving agent and I then went over the car carefully. No additional damage. So I signed a form showing what we found. Then I get a bill for $86 for the window. A couple of days later another bill arrives for $900 for damage to driver's side door. So I call customer service and I'm told there is a date stamped photo showing driver's door which I vehemently deny. The customer service agent says she'll look into it.

On Sep 13, 2015 a vehicle was rented in Olathe KS using my Avis Preferred Customer account #. Approximately $218.00 was withdrawn from my checking account because a debit card for my checking account is attached to my Avis account. The reason for the charge is due to a rental agent error. Two numbers on the rental customer preferred customer card were transposed which resulted in my preferred customer information being used to completed the rental. Avis refunded my the monies withdrawn from my checking account in less than the 14 days I was told it would take to make the refund. However, the initial transaction resulted a $30 overdraft fee which I ask to be refunded. Last week I was assured the NSF charge would be refunded within 2-3 days. As of today the overdraft fee has not been refunded.

Arrived at the Avis counter at Malpensa airport in Milan, Italy with a PAID 23 day rental confirmation. We were advised that the car class we had paid for wasn't available and we would either have to wait a minimum of 2 hours for a car or pay an additional 375 euros (about $425.00) for an upgraded vehicle. It's policy in the U.S. that if the class of vehicle rented isn't available, that the next class of vehicle is substituted, but apparently not at Avis in Italy. Argued with the agent to no avail and in the end was basically held hostage and forced to spend the extra money in order to keep an appointment. Called Avis customer service and was told that since we signed the rental agreement, no refund would be offered. Beware of this unscrupulous practice if travelling in Italy and have a backup plan in place. Will never rent from Avis again.

When I arrived at the airport, the Avis agent told me the car I had reserved was not available. Then gate agent told me total was $248 for 4 day rental, so when I go to sign, Avis adds in a bunch of extra insurance that I specifically said I do not want to the bill. 4 day rental cost me $428.00. Do not use this dishonest company.

We rented a car from Avis for 5 days and picked it up at the Norfolk airport. They explained the toll box attached to it but we made sure we stayed on main interstates and regular highways/streets. We seen no signs or scanners or toll booths indicating any toll area whatsoever but 3 weeks later was charged over $19. My wife inquired and was told that we obviously went through a toll area (just 1 mind you) on the afternoon or evening before we returned the car. When she asked why $19, she was told they charged us a "toll fee" for every day of the rental period, even though we only "used" it on the last day (and wasn't even aware of it then).

Reserved Ford Escape for a mid-size SUV Friday through Wednesday, October 9-14, in Boston Logan for a Fall Foliage trip. Our flight was delayed for ten hours. I called Avis in advance to inform about the flight delay. Was assured there would be no problem. Arrived to Avis about midnight. Tired. Stood in the line for about 45 minutes. The agent was rude. Refused to look at my reservation on my iPad for an unknown reason. Could not pull the reservation. Finally agreed to look at the reservation number on my iPad screen. Still could not process the reservation. Sent me to a different agent who knew how to do it. Was given the paperwork and sent to spot F22.

I scheduled a car rental with Avis at 14516 East Whittier Blvd. Whittier, CA. When I went to pick up the car, the guy that was there to rent the car to me named ** looked like he had just gotten out of bed, he was dirty and smelled and was EXTREMELY unprofessional. I was so upset I didn't even rent the car! I will never rent from this location!!! BEWARE... VERY BAD EXPERIENCE!

On 18/9/2015 I have made a reservation of a car, Toyota Vitz, through Economy Booking Com Voucher no. ** under Avis res. no. **, to be pick up on 20, Sept. 2015, 17:00 in Cyprus Larnaca Airport till 24, Sept. 2015. Upon arriving in Larnaca I was looking for Avis counter but after long time looking around I met a young lady, she know to announce that the car that I ordered is not available and if I wish to change to another car I have to add Euro 30 a day which mean Euro 120 for the 4 days. I found this offer exaggerate and left the lady that was not able to solve the problem. In my earlier experience with Avis when the ordered car was not available I got an upgrading car without any extra cost. It was a great disappointment for us as we thought that taking a car from International known company will flow smoothly. I think that compensation for this disappointing affair will be in place.

I came to this company to rent a car and I was very pleased & happy for years. I will continue to do services with this company. I am satisfied with customer service in every area as well as the car in excellent condition. Mr. Moose Ali has always been very pleasant. Thank you for your time and services. I look forward to renting again from him.

Upon leaving the Avis parking lot I heard a loud vibrating noise coming from the tires. I called Avis roadside assistance and they advised me to take it to the nearest Avis garage. The mechanic found the plastic underside was not secured and gave me duct tape to hold it off the ground. Despite the unsafe repair, the Avis employee told me to take it back to Windsor where I rented it from. Several months later Avis is now insisting that I pay for the damages to the vehicle as I did not inspect the bottom of the vehicle for damage.

Had a truck for two days filled back up with gas and just because I returned it to a different location, I got charged $835.00. That is ridiculous. I'll never do business with them again or let anyone I know go to them. I travel 8 months out of a year. All I can say Avis/Budget is poor business, they must need the money more than I do...

Rented an AVIS car in Memphis and dropped off in Chattanooga. I was quoted $70/day but they increased the rate without warning on me because I changed my drop off, over the phone, to Chattanooga. Customer Service won't do anything even though my quote was lower than charged. Heck of a way to treat a "preferred" customer. I've been renting from Avis for more than 20 years. Ends today. Blocking all my employees from using Avis. Much better customer service at National.

I made a reservation for a one way car rental for travel back to where I live. When I went to the Avis/Budget counter to get my car and complete the rental agreement using my Visa debit card, I was told that a $200 deposit was required and a credit check would be run. Unfortunately, I have bad credit and my car rental was denied. I have more than enough money in my checking account to cover the rental cost and the deposit. I was very angry especially because I am traveling with my small dog and cannot travel by bus or train with her. Unless I can make arrangements for a friend to meet me halfway, I will have to fly from Orlando, FL to Ft Lauderdale and pay an additional $100 for my dog to get home, rent a 12' moving truck for $99 plus gas, or ship my dog back to Ft Lauderdale for a minimum of $80 and take a bus, train, or a plane.

Reserved a car with Avis by phone on my way to the airport for an emergency visit to a sick friend in Florida. Arrived at the airport to pick up my car at the designated time, but the Avis computers were being refreshed nationwide. The airport site couldn't access my reservation and told me that they did not have a car for me other than a huge minivan which I was not comfortable driving. When I asked about all the cars that were parked in the Avis lot, they told me that they were reserved for people with contracts. Isn't reserving a car through Avis a contract and is it my fault that they were refreshing their computers? I called Avis to complain the next day but never got a call back from a manager. Called again twice and still haven't been called back. My reservation was found by the customer service rep I spoke with. They spelled my name wrong and had an incorrect email address. My husband and I will NEVER rent a car from Avis again.

Waited over an hour in line to rent a car on a Sunday night at 7:30 pm in Orlando Florida. I was in line 30 minutes and four counter clerks processed 6 customers. The average time to process each customer was over 20 minutes each! I will never never never never rent from Avis again. Never again!

Avis is plain useless. Even with purchase of full liability insurance, they don't rent you a car with a hold on your debit card. Even when that's covered with 11 grand. They'll never ever get my recommendation. This behavior will be remembered forever and will influence my decision on using Avis in black-white mode.

September 21 2015. Booked a car online from my hotel and went to collect it from Avis Office at Marseilles office. Complaint 1) I had to stand in line for an hour and 10 minutes. I planned to drop it at Nice Ville train station three days later. The car was in good condition except Complaint 2) it smelt dirty - like an unwashed old person. Complaint 3) the Avis office at Nice Station is not visible from the road in the street address given. Complaint 4) I had to make 3 phone calls from my UK mobile phone before I could reach a human being to ask where I should take the car. I was told to go to level 6 in the Ibis Hotel Car park.

I helped my aunt reserved a 12 passenger van online, when she went to pick it up they said it was canceled, but they charged her credit card. The person at the counter told her that location doesn't deal with online orders at that store anyways. When I called customer service billing department, I spoke to Kimberly and she answered my questions but she was short with me and I was very pleasant with her... I'm the one that should have the attitude, I don't have a vehicle to go out of State with tonight. If you didn't have a vehicle then we should have at least gotten a phone call.

We hired a rental car through British Airways and pre-paid. We arrived in Phoenix, exhausted after a long flight. At the Avis desk we were told that no car was available of the size and type we had booked but we could upgrade for $500! We said that we couldn't afford this. The agent said that he could reduce this to $262 (after a call to his superior). He told us that we would have to do this as there was no car available at the price we paid. We gave in and paid the extra. We have since contacted Avis to complain but have been told that there is nothing they can do as we signed the paperwork for the upgrade. Of course we did! We were told that it was either sign or no car.

I rented a car from Avis in Pisa for €215 for a holiday break. The voluntary excess was so high (€3,500) that I upgraded to fully comprehensive, and the final bill came to €482. Apart from the misleading headline cost and the misleading e-mail that came with it, I was also charged VAT twice on the original amount. The car I was given was an Audi A3 (1.6L) which was inferior to the Mercedes C Class which I had reserved, and the engine required an oil top up, for Avis was reluctant to reimburse me for without queuing at their understaffed desk (and probably missing my plane). Very unhappy, and I shall never use Avis again (nor shall any of my firm's employees from now on).

We rented a car in June to drive from Illinois to Wisconsin. We read the contract, each and every word, so we decided not to use the I-pass. We paid cash at every toll booth. Four months later I get a charge on my credit card. I call the Avis listed on the bill and the guy tells me he has had 100s of calls from people who paid cash, charged. Avis knows about it and is not doing anything about it. The only way Avis will admit that they are charging these boxes, is if enough people dispute.

Returning my Avis Rental car to SFO on 22 Sep 2015 I was slapped with a $203 surcharge. I had brought the car back three hours late, good for $60 extra. The gas tank - that could have taken on maybe $30 worth - was only a quarter full, that's another $120 extra. They charge a whopping $9 (nine) per gallon, nearly 300% of the pump price. Apparently it's my fault there are no gas stations nearby that I could have used and also, I was guilty of hurrying to return the car. A complaint at SFO, merely got the laconic reply that "these rates are posted". Ah, that makes it all right then. I call it THEFT. Good people at Avis USA, please sue me. Holding my credit card gave you the opportunity rather than the right to steal from me, for the last time I might add. You got that right. Masochists should rent from Avis - satisfaction guaranteed! All others should rent a car from someone else.

So long story short - my husband and I rented a car and drove it from the airport in Atlantic city to my sister's home an hour away. The next day we loaded up the car with my two young nieces and hit the beach. When we returned to the car we noticed every tire had a baseball looking lesion on it. Knowing this was unsafe to drive we called their emergency line and they informed us they couldn't get the car where we were - we would have to drive the unsafe car to the nearest 'drop off point.' We didn't agree but were basically stranded with two babies and agreed to do it but just to go very slow - they assured us we'd be fine.

In July, a friend and I flew to Minneapolis and rented a car to get us to a lake on the South Dakota/Minnesota boarder. I decided to book Avis because my company of over 12,000 employees has a corporate discount with them. When we landed at MSP we were able to get our car quickly and we even decided to upgrade to a Dodge Magnum. We had a great trip out to the lake, but on the way back we ran into issues.

Returned the car at Keflavik airport and the agent we dealt with was rude and unhelpful. Would never use this company again based solely on the attitude of the agent.

Arrived at airport location at 5:50 am for a 6 am pick-up. No employees had arrived... another customer had been there since 5 am. Customer service was no help. Waited until 7:15 and still no one came... was late for leaving on my trip. Most of the other rentals were booked up... so now we are stuck. THE RESERVATION WAS MADE BY MY DAUGHTER CONNISHA **. What can you all do to accommodate us.

When I went to Florence airport to pick up my rental I presented my major credit card to secure the rental. The total transaction was $98.00. Little did I know that they would place a $350.00 hold on my credit card (I know of holds or deposits for debit cards and I rented cars frequently). We drove to our hotel and I presented my credit card to check in and it was declined. I knew there was enough to cover this charge on the card so I called the credit card company and they informed me Avis placed a $350 hold on the card. I called Avis immediately to inquire why I wasn't informed at the desk that they were placing a sum of money on hold. I should have been told as I would have disputed that amount of money to be held on a $98.00 rental and when I used a major credit card. They informed me that they were unable to assist with this issue and to call customer service in the morning.

This company is ruthless and they find any excuse they can to overcharge you. If you are late, even if it is just a few minutes, for whatever the reason, it doesn't really matter. They will CHARGE FOR A WHOLE DAY OF RENTAL. This is so wrong and unfair. They have your credit card number and your signature, so they can do it. I have tried to reason with these people and they are NOT INTERESTED on listening to what you have to say. They do not operate on "the customer is always right". I will definitely never rent a vehicle from them again, and I hope you do the same. Their customer service is in need of much, much improvement.

I booked a rental car through Priceline.com and paid the full amount at the time of booking. When I picked up the car at the airport I went through the paperwork, and explicitly told the sales rep that I did NOT want any optional insurance or additions. He added insurance anyway without my knowledge not 2 minutes after I had said for the 3rd time that I did not want it. I should've read the contract more carefully before signing, but of course I was in hurry to end this frustrating customer service experience and get on with my vacation. I find out that I was charged an additional $90 due to optional insurance! From reading other reviews, this appears to be common practice with Avis. I called to dispute the charge, and although the customer service rep was friendly, there was "nothing she could do". I'm disputing the charge through my bank now. I advise you to avoid this unethical company at all costs.

This is the first time I have ever rented from Avis. I will NEVER rent from them again. I should have known when I got to the counter to pick up my rental car in Jacksonville NC, when they refused to accept my mileage certificates from American Express. I had called both companies to make sure I followed their protocol on how to do this. Right off the bat I was out 15,000 miles from American Express, and $150.00 off the price of my car from Avis. The employee at the counter was as rude as could be. We took the car because at the small airport there was not another option. We drove from Jacksonville NC to Myrtle Beach SC, after picking up our marine the following morning. It is roughly 100 mile trip.

Car offered @ $60 per day. Brought it back 40 min late, charged me an extra $20 total, $115.00. Not Again!

Budget/Avis car rental, CHARLOTTE, NC, CT9, 1100 W CRAIGHEAD RD, CHARLOTTE, NC 28206. Reserved a small 2WD Ford Escape SUV $130.00 w/ taxes (through Kayak.com), received a 4dr Chevy Malibu for $164.00. Read several recent reviews stating the same switch-up and overcharges at this location. Thought such was just a glitch for one person giving a bad review, not so. This location is scamming customers!!!!! Please share with any friends or family traveling to the Charlotte, NC area.

My recommendation is this: when you are choosing a rental car, please do not choose only by price. Even Avis may have cheaper offers for you. The risk of getting their irresponsible service would be much higher than their discount. You may have to spend 5 or more weeks of efforts by choosing from only cheaper prices. I hope you will not have the same experience as I had. This is the reason I am writing this:

they told we do not have the same and they downgrade the car to small one and bring it next day. I spent three days without car and cancel my plan and I made many calls to their office in Italy and in Milano and Riva del Garda but the response was very bad.

I rented a car on 14 August 2015 for four days and on fourth day I called Avis London, Ontario to extend this rental car for four more days and they said that it's ok, then I extended for six more days, and my contract was @ $31 per day plus taxes but it's a big surprise for me that they charged $61 for each extended day. I called customer service, they are very rude and said that "the car was highly in demand and you didn't return it that's why you were charged double and the car was VW GOLF." So my advise is not to deal with these guys, they will stab you in your back. At the time of booking, I booked Chrysler 200 but at the time of pick up they said the only car available is VW GOLF.

I recently rented a car at Avis rental - for a one-way from Detroit Metro to Saginaw MBS (I was returning from a trip and this was going to be a faster option to get home). When I got to the Avis terminal, the line was very long. It was obvious people were waiting on cars that they had reserved. I saw two people tying up the check in station for over an hour as they and the avis associate just waited the other two associates were not in any particular hurry - there was 20-30 in the line and no managers were helping associates. After two hours, I told them I would take any car. He wrote and told me to go to T6. When I saw the BMW, I was pleasantly surprised - but it made sense as I am a frequent flyer and traveler and when you miss a flight or you don't have a room, they generally upgrade.

This is the second time I have have rented from this location - 4430 East Independence. My reservation was made well in advance. I arrive early 8:00am to pick up the rental; took a chance. The employee told me I had to wait until 9:00 which was my designated time. Came back at 9:00 on the dot to be told the vehicle is not there... and that it's en route. Well it's 9:40 and I'm still waiting. It doesn't take 40 minutes to get anywhere in Charlotte. Meanwhile they wasn't hesitant to draw up the contract and have me sitting here waiting. STOP BOOKING VEHICLES YOU DON'T HAVE ON SITE ESPECIALLY IF YOU KNOW IT'S A EARLY MORNING RENTAL. I absolutely will not ever rent from Avis again. Update - 10:00 I'm still waiting.

I rented a car at AVIS for the first time on 8/29 from the location at Town East Mall in Mesquite, TX. The CS person (BAKARI) was really rude and unprofessional. He tried to give us a very dirty car and when we asked for another car, he said it would cost us an additional $40.00 because that was the only car he had in that size. Let me remind you that we picked up the car at 12:00 on Saturday morning, so I felt like he was lying. The person name that assisted on the receipt is BAKARI. When I asked his name he gave me a wrong name, my husband happened to see his name tag after.

My bf reserved a car online and had no issues. Notice online said to remember to bring "debit/credit" card. For other reasons, only had a debit card along. Upon arriving at Newark airport, the desk agent lets us know that there is a new policy - debit cards no longer accepted. The icing on the cake: upon asking how we should have known that, the response is "it was in the terms and conditions." Ok buddy, I'm guessing that was in your script. Shouldn't be a stand in for human intellect though. Terms and conditions? Really? That said, I'm assuming his hands were properly tied on this one. My credit card won't do, because the fraud system is so simple minded it still thinks the only person who will be driving the car is the one who is the sole breadwinner, awesome. All around unacceptable experience. needless to say did not end up renting.

I rented a car from Avis in London and got online to the Avis website the day after I got home to print out my final invoice. The amount seemed high. I added up all the items shown, but the total I got was much less than the total amount they showed. I called Avis Customer Service and a rep admitted to me that there was an amount of L62.93 (that is British pounds, about $100) that was included in the total but not shown as an itemized item. He said it was for "Premium Location Fee." I said, "How can you include an item in the total without showing what is? That is fraudulent billing." He had no response.

June 29th arrived at Tampa airport to pick up my rental. When the rental agent started playing games with upgrades, started at $17 extra a day for a 7 seat car. I booked a 5 seat car. This went on until he got down to $8.00. I accepted. Got a Kia Sorento. Had a problem with one of the doors. It kept sticking so I went to the local Avis/Budget. They could not help so had to drive to Tampa airport. They exchanged the car to another Kia Sorento which was recalled again. The local agent did not have a car for me so back into Tampa (July 16 not sure). When I got there they had no 7 seat car. Told me I had only booked a 5 seat car. I told them I paid $8 a day plus tax for the upgrade. They acted like I got it for free. I told them I would take the 5 seat car but they would have to change the price back and there was no way they were going to reduce the agreement. So I asked for the car back. They would not give it to me.

Avis Rent a Car North America in Anchorage, AK did not honor my Visa Credit/Debit card. I've used this same card four other times in US this year while renting cars. They displayed Visa but did not allow its use. Never renting from Avis again.

The car was good. The handling was ok. May one must think about free GPS in the future.

I was at the Avis Car rental in Tampa, Florida and was told not to worry about the gas in the tank as they were only gonna charge 2.19 to fill the tank. When we dropped the car off we got hit with a 65$ bill on our credit card because they charged us 9.98 a gallon. We only used 1/2 tank. DO NOT USE AVIS!

I was renting a house in La Jolla California for the 4th of July weekend and my husband and I both thought the other person has already rented a car. When we discovered that we didn't, we went searching for a nearby rental car place that would be open on the 4th of July (because we were going to head out later that night). I called Avis Budget because I saw that there was a location within 2 miles of where I was and the daily cost was pretty low... The reservations person made me an appointment to pick up the car @12noon and she let me know that the location was open until 2pm. I questioned her multiple times about the location being opened on a Holiday, and she reassured me that it most definitely was.

These people just do not care! They will slide things in on you even if you tell them no and later refuse to do anything about it! With a reservation you would think that you would get in and out faster? WRONG!!! They deliberately take their time and add things to your reservation to up the price, and by the time you are ready to sign your contract, you are so aggravated that it took so long they RUSH through you initialing everything you declined, BUT BEWARE, they approved everything I declined and had me rush the initialing so they could later argue with me that I knew all about it! EVEN THE CORPORATE LEVEL could care less how you were treated and REFUSE to do anything to make things right.

I rented a car with Avis and made the reservation online. After arriving at the airport my family and I proceeded to Avis. Upon talking with an employee behind the desk, he found my rental agreement and began to tell me I needed to upgrade. He told me the Fiat they had for me would be too small and would need to upgrade to a Ford Focus. I told him it said that I would have a Hyundai Rio or similar. To me a Focus was more similar to a Rio than Fiat, but I declined and proceeded to rent the Fiat. He asked if I wanted additional covered and I respectfully declined. Assuming that we had a mutually understood agreement I proceeded to sign the contract without reading completely.

My husband hired the car from Gatwick Airport few weeks ago. On the way out of Gatwick he extended the car on my name, in person at Gatwick branch. Within a few days I have had 2 guys confiscating the car from the car park with all my belongings that were in the car, somebody there did not extended the booking. Until now we had no apology, no response from anyone. Will never ever use them again.

Do not ever rent from Avis. They added two days in on our car rental and we had to prove it. After 32 phone calls, they took off the extra charge. They said they would send us 75.00 in gift certificates, never sent and then when we complained about not receiving them a month later they said, "too bad we sent them." They lie about the days you rent and add in extras. They have consumer reps that are very aggressive and refuse to help you. Horrible experience and the managers don't call you back. Check your bill, they lie all the time. We had proof or we would have paid for extra days. This company should lose their license to operate.

Their computers are down and we have been waiting in line for 45 minutes. And the employees are taking their sweet time. NEVER GOING TO RENT FROM THEM AGAIN!!!

Family of 7 booked a Suburban. Advised upon arrival at Avis that no Suburbans available - given an Expedition instead. We pack up vehicles along with the kids, engine light comes on as we are driving the vehicle then a low tire pressure light comes on. All within 5 minutes of driving the vehicle. Return to the airport to be advised that the other Expeditions they have are booked so they have no other vehicles for us. We are shocked as there are Expedition vehicles sitting in the bay. We are advised that we were given a car it has issues so unfortunately there's nothing they can do. As we signed an agreement with them not only is their behavior reprehensible - it's illegal. Add that to the fact that they subjected us to a vehicle with low tire pressure which could have resulted in an accident. This company needs to be investigated and reprimanded appropriately.

I was renting a car through Avis at the Phoenix Airport. I prepaid for the reservation and refused all insurance coverages. When I arrived, I started the check-in process. The attendant told me that everything was taken care of and was working on the computer. All of the sudden I had to make an emergency visit to the restroom. When I returned, the attendant gave me the paperwork in an envelope marked with the car space number. We picked up the car and went out.

On 3rd July 2015, I arrived at the Avis desk at Orlando International Airport after a 17-hour journey to get there for a 3-week vacation. I had requested a large mini-van and a compact car for my party who consisted of my wife, daughter, son, daughter-in-law and my granddaughter. The plan being we would use the mini-van to visit the attraction parks and my son could use the small car to get about when we were not at the parks.

On 04 Jul. I rented Avis car under registration Number **. MY COMPLAINTS ARE: Order 4 seats 5 door Vauxhulll car. Got a Peugeot car. Excuse is same range. Rented car in poor condition, 4 tire tread. The rear tire on the driver side got 5 tread depth. Was told The previous driver parked the car too close the curb. Damaged the car. Had to pay excess. Alloy wheel scuffs on left front passenger side and driver side. All wheels pump no cover. Excuses are labor cost too expenses to screw and unscrew the covers. No safety issue in here. The wheel is OK.

I reserved a compact vehicle from Avis via their website back in May, for a one-way rental from Paris CDG Airport to Schiphol Airport in Amsterdam. When we collected the car in Paris last month, the total came up to a much higher figure than that on the booking, so I queried it and the girl behind the counter recalculated things and came up with a figure much closer to our original booking estimate. She shoved the paperwork in front of my face and asked me to sign it. Normally I'd have a quick look through the wording, but there was a long queue behind me, so I gave the clerk the benefit of the doubt. The car was ok, and we made it to Amsterdam on schedule. However, when we checked the car back in, the clerk behind the counter asked why we were there after I handed him the paperwork. I asked him what he was on about, and he said that the car should have been returned back to the place where we picked it up from.

I returned a vehicle with short time to be able to catch my plane and the gas on the vehicle was short on 1/8 of a gallon. Avis charged me $72 dollars for filling up the tank!!! I contacted Customer Service for billing and a very rude guy told me the charge $18.00 per gallon!!! I did the math and 1/8 of the tank was only 2.3 gallons and they refunded $29.00 only. I WON'T RENT AVIS CARS ANYMORE!!!

Woman A and Woman B go around in the queue of people at 11 and 10 more minutes, asking for names and checking lists. Their behavior is already at this time very unpleasant and unfriendly.

I rented a mini van at Avis in Cedar City Utah. At the front desk the man that was helping me was rude and he gave not enough information about the vehicle. He didn't even go outside to show me the condition of the vehicle. The day I returned the vehicle the lady at the front desk made me go back to the vehicle to check for mileage - that I think is their job, it's not mine as a customer. By the way they have no selections of vehicles at the pick up time for a long trip. They don't have vehicles with tinted windows and they said that it's all they had. I don't recommend this company to anybody.

Rented a car through COSTCO which uses AVIS as their company of choice. Went to pick up car at San Diego airport which had our reservation. After declining several upgrades we were given a total much higher than our reservation amount. This was for Loss Coverage which we were told was required. We stated our own insurance would cover this. The counter agent stated 2 different times we had to purchase their insurance. We left with our rental car and $136.00 in extra charges. The following day after doing some research and reading these reviews I contacted Avis which stated I needed to contact the location where car was rented to dispute the charge.

I rented a car for a week out of the Seattle airport location. When picking up the car, I was asked whether I wanted upgraded insurance or basic. I said basic, thinking this was my least cost option. At no time was I asked whether I wanted to use my own insurance. At no time was I told what the cost would be until I returned the car at the end of the week. When I did return the car, I was told that there was an additional charge equal to the cost of the car itself. The company refused to adjust the charges. Shame on me for not reading the fine print when signing the rental agreement, but shame on Avis for their clearly deceptive business practices. I have never had this problem with any other car rental agency, National, Enterprise, Alamo, being ones I have used regularly.

I planned a surprise weekend away for my wife and I to celebrate our 30th anniversary. It was supposed to begin with a drive through Texas hill country in a convertible that I RESERVED through Avis two weeks ago. When I arrived to pick up the car, it wasn't there. The representative told me it was coming from another location. When I mentioned that I would go to the other location she unsuccessfully attempted to call them. When I called the national customer service line, they discovered that there wasn't a convertible available. The offer of something else was ridiculous since I reserved a very specific vehicle for a very specific reason. Thanks, Avis, for ruining our 30th anniversary and offering NOTHING in an attempt to salvage a business relationship we've had for years. Not only do they not understand the meaning of reservation, they don't know the definition of customer service either.

I signed up for Avis Preferred before traveling. I arrived at the airport rental car complex and there was no line for the regular service and 5 people outside in line for Preferred. They had no cars ready for us. The people behind the desk wouldn't even speak to us. They just started doing stuff in the computer and said there was no car and then after I stood in the sun for 10 minutes I asked someone else. She said almost nothing and assigned me to a huge SUV. I told her I didn't want that so she gave me another car and that one had low tire pressure and a half empty tank. I was also given a GPS without the proper connection to put it on the dash and had to ask someone else about that.

I have a bad experience with Avis car rental in Nice, France. I had waited for 15 mins then the woman called Karine told me that her desk is closed now and that I needed to go to another terminal to get my car. I told her that she can't let me wait for 15 mins and tell me to go. She said no and insisted that I have to go to another terminal. I asked her name politely but she wasn't clear about her name so I took out my mobile and wanted to make a picture of her name. She jumped at me and tried to take my mobile phone away. She is 3 times bigger than me so she is very strong and hurt my hands. Luckily, there was another customer, he asked her to calm down so she let go.

Please don't rent a car with Avis. They are the biggest scammers. I rented a car for a day. I filled up gas before I returned the car. I was supposed to be only charged 132 but I got charged 490. When I called Avis to find out why I was charged that much, they were so rude and they said because I didn't fill up the gas. I had to go to the gas station, obtained a gas receipt, printed my bank statement, emailed them all the documents. They still rejected it. They charged me unauthorized $386 amount on my bank. Luckily my bank ended up resolving an issue by issuing me the credit after my bank conducted an investigation. I had to cancel my card and reactivate a new card because Avis has my card info and they keep charging my card. They are fraud. Don't ever rent a car from them. Customer service reps are rude. You can't even talk to a supervisor.

AVIS uses the old bait and switch scam. My reservations were as follows: "Luxury Car - Avis Rent a Car, Lincoln MKS or similar (car make/model not guaranteed)." There was not a Lincoln MKS to be found, instead AVIS offered a Hyundai as a car they consider to be in a similar classification. I was told by the AVIS representative the Hyundai was in the same category as a Lincoln or (Cadillac which was pictured in my confirmation of a Luxury auto). A Hyundai is not in the same class with Lincoln's or Cadillac's in my opinion. This is an obvious case of bait and switch. I asked if I could get a Cadillac instead. They said "sure, at an extra $32.00 per day." It is very disgraceful that companies like this can get away with such deceitful practices. It is fraud and the consumer is one who gets the short end of the stick.

I rented a car with Avis in Chiang Mai, Thailand. The company took a 20.000 baht security deposit (which equals to 500 euro/560 dollars) from my credit card and, after a week I returned the car, it has not been release yet. Upon calling the company, I discovered it will take 30 days to be able to use this amount with my credit card again. They don't explain this policy when you rent the car. In fact, they use the formula "The deposit will be returned to you automatically". I think it's a disrespectful way to operate: there are a lot of tourists in the area and, if they rent with Avis, a good chunk of their money is "frozen" by the car rental. What if they have an emergency?

I reserved a vehicle from Avis online for a 7:30 Pickup at Sidney Airport on a Friday night. I called the Avis 800 number to make sure that the car was available and they would be open. I was told they were open 7 days until 10 pm. Fine. I landed in Sidney MT. No agent, no car. Just a phone number to call. I call it and no answer. I leave a message. Wait 1/2 hour. Call again, no answer. I call the Avis number and had to explain three times no one was there. The airport was closing and I moved to a picnic table outside. Now I am outside alone and 2 miles from a town. I call Avis again. They insist that they are open at that location. I am losing my mind at this point. I am sitting in the dark outside and alone with no car. Their only solution was they could change my pickup date. I ask "what the hell am I supposed to do until then". Drag all my luggage 2 miles and hope I find a room, county fair just started and hotels are booked.

So I called Avis and reserved a 7 seater for a friend that was visiting from out of town with his family. I was quoted an amount of 1460 for 18 days. We were greeted by Trevor, of course that is all the name tag said. He didn't even tell us his name but at that time it didn't really matter at all. We asked Trevor about the liability insurance and how much it would be. He asked my friend for his international license and his credit card. Before he can even tell us the exact numbers he swiped the card, tells my friend to sign to an amount that is approximately 3800. I told my friend to wait and not sign anything. Why is the total so high? Oh the insurance is about 1100 and the taxes are about 500, towing and luggage protection if it was stolen. Told him we didn't want any of this. “Well it comes in one package.” Trevor said.

I've rented cars hundreds of times in my life and I have never had this poor of experience. The small cable keychain broke so I go out of my way to purchase a zip tie for the keys, remotes and ID tag. They decided to charge me $20 for their defective keychain. Called to voice my displeasure and they basically said they could care less and are enforcing the charge. Secondly, filled up the tank 22 miles out. They still charged me $58 for fuel. Are they dishonest? Are they incompetent? Are they greedy? I guess only they really know.

Rented a car with Avis. I was told the price would be $356.49 for a full-size car and ended up with a SUV which I did not want but that was all they had and I had a coupon for 35% off. I returned the car on time gas full and clean. 3 days later I check my credit card statement and they charged me $438.00. I called to inform them that the price charged was wrong and I was not able to get the proper help I needed. All I was told was the FEEs they charge and they add up to $82.00 extra. I was not told about these hidden fees at the time of purchase. I WILL NEVER RENT A CAR WITH AVIS AND I WILL NOT REFER ANYONE TO THEM. I don't see them in business too much longer.

I WISH I HAD READ THE REVIEWS BEFORE I RESERVED A CAR!! I used my miles and money for a car at Avis. When I got there, they wouldn't give me a car because I didn't have a credit card even though I offered my debt and cash. I was lucky enough that the nice people at NATIONAL CAR RENTAL gave me a car to rent or I would have been stranded!! When I called AVIS, they refused to give me my miles or my money back. Be safe, don't waste your time with these crooks.

I knew the reviews on Avis were poor but thought how bad can it be, I just need a car right! Wrong. I had to call into Avis over 5 times over the course of my rental to get the billing straight, always getting a different story depending on who I spoke to. Finally I returned my car and went home waiting to see a credit on my car rental as the price had dropped with a change I had to make (not easily accomplished I might add) to never see one. I was billed for an extra day because, while I called into the location to let them know I was having car trouble, I did not call into the 800 number to notify them. SO I rent a car that get a dead battery, I call to say I am going to be late returning it as I had to wait for a jump and then I get billed for an extra day.

I made my rental reservation on Priceline where I got a sweet deal (almost 75% off). I also bought my flights from Priceline, and, as many people know, when you do that you really don't have control over them switching your flights. Well, a flight that was supposed to come in at midnight ended up getting in two hours early (which I was totally okay with obviously) so I had to pick up the car two hours early. When I got to the counter and explained the situation, the attendant told me that it was okay and she would just be charging me a the hourly rate plus tax for those two hours, making the total about $20. I signed the agreement and went on my way. When I returned the car I didn't get a receipt because the machine "was not working" and I said that it was fine and I'd download my receipt from the website.

I reserved my car through Priceline on August 6 2015 for an Avis rental car at Seattle Airport. I arrived at the car rental at 11:15 pm and there were about 20 people in the line. Two Avis employees were working and 3 were sitting because they were on a break, was what they told us after we asked. Apparently Avis got overbooked its fleet and they know it and made us to wait in spite of our reservation. I waited for 2 hours. It was terrible customer service. I felt totally frustrated and exhausted from waiting. I will never ever use their service again. And I would like to warn other innocent people.

On July 23, I booked 1 reservation for 2 vehicles (apparently each vehicle needs a separate reservation making this 2 reservations). Further in the week, I needed to adjust these reservations for the times. On July 27, I modified it again to 1 vehicle, no time change. By July 29, I had 8 reservations, when in retrospect, I had originally only booked 1 and modified it several times.

Rented place: Avis at 4240 Sheppard avenue east, Scarborough, ON, Canada Four times. So far when I try to reserve the car I called first the 800 number. They said this site is fully sold out But when I call them they said they have plenty car. Four times same thing happen. Then when I went to take the car I asked them why the 800 call center said you guys are overbooked. First they didn't want to tell me but I complained to them again and again. At the end they said “Because the 800 number is giving a cheaper deal. We don't like it. Therefore then we are sold out but we still have cars.” Then I compared the price they are renting it almost double from what the call center rate. I asked them “How fair is this to your customers?” Sadly they told me “Too bad if you don't like it.”

I was told to avoid Avis. I needed a car last minute and they were the only car rental company with any cars left for the long weekend. It's probably because everyone knows better than to rent with them. Long story short, when I was on the phone with the agent he said he would be able to get me a mid sized car for about 100$ insurance included. When I got to the car rental desk they said they only had an SUV and that it would be 150$. Then, car was half a day late when I brought it back. I understand I needed to be charged an extra day. But the car rental service agent would not let me take the car for the rest of the 24-hour period even though the car HAD NOT been checked in. Avis basically charged me for an extra day but wouldn't let me use the car for the 24 hours I was being charged. The service agents were unprofessional. I will never go with Avis again and I would suggest everyone avoid this company.

I made the mistake of making a reservation for Chicago O'Hare instead of midway which Avis made me pay extra for. Okay that was my mistake. A few days later I get a receipt for a rental in the name of Colin with my last name, instead of Charles **. The rental was a four day rental of a Kia and I already had the receipt for the jeep Cherokee I rented. The amount in excess of 624 dollars was charged to my credit card for the Colin ** rental using my wizard number and my credit card number. I contacted customer service and they informed me it would take 10 to 14 days to return my money that had taken from my account without my authorization.

I started renting from Avis at Union Station two month ago due to convenience. The first week, I returned the vehicle and the following week when I came to rent another car, I was told my rental from the week before was still open. The manager corrected but I had never had this happen before with any other car rental company. It is due to the lack of attention and disorganization that this happened. They do not physically check cars in when you turn in the key. Two weeks later I was billed for a "prepaid" tank of gas which I never requested. Again, I spoke to the manager and they corrected this mistake.

Being an AVIS Preferred customer, I used avis.com to rent a car and provided the website with my customer number and discount code. I found the car I wanted to rent, selected a pre-pay option that offered a discount, and processed my request. I went as far as entering my credit card number, including the security code. As I confirmed my transaction, I was kicked-out and returned to the initial screen where I had to define my rental request. Some message saying my transaction had been cancelled to protect my privacy appeared on the top of the screen. When I processed my request again in similar terms (dates, location, car type), the price had increased by more than $100, or about 15% of the overall price (circa $840 originally, then $959).

I have rented hundreds of cars over the years and NEVER have I been so displeased with a service. Upon receiving our rental for a trip we declined several times the insurance (our credit card covers that) and any extra fees. The gentleman seemed nice and said "great just sign here, here and here and you will be on your way". 5 days later I returned the car only to see that I was charged $272 more for insurance on the rental. I immediately talked to a manager who was the rudest person in a management position I have met in a long time. She absolutely refused to hear me out, stated that "if I had wrecked the car we wouldn't be having this conversation". I explained that her employee mislead us and she said that it didn't matter that that signature will hold up in court! I will NEVER rent from this group again and I urge you to do the same! There are much better services out there!

Nancy at Avis Mccarran Airport did not ask me if I wanted Loss Damage Waiver on my rental. When I dropped off there was an additional $202.00 charge on my bill. When you call customer service they just continue to transfer you to the next person. Doesn't Avis realize customer loyalty and customer satisfaction? So they are going to lose all my future business and my families future business which could be in the $ thousands over not dropping a $200 charge. Genius business practices. Vote with your pocket book and boycott AVIS!!!

My husband booked the wrong location details. We called Avis and within 10 minutes, the extremely patient representative amended the details and reduced our stress levels immediately.

Rented in New Jersey. First car covered in dents. Also a nail through side wall of tire. Second car also covered in dents. Rude unhelpful staff. No clarity on "ALI" which is third party insurance. Failed to answer simple questions. I am English - we have a common language but nothing made sense. Simple questions about insurance answered "you are on your own." Basic oversell and misrepresentation. These people need a governing body. They take an open check in terms of an open credit card and behave like gangsters. I chose Avis as I thought they were large and professional. I was wrong - never again. I complained, they send a standard reply which doesn't address the issue and offer a 50 dollar refund. They ignore subsequent emails. A convenient solution to complaints - AVIS POLICY SEEMS TO BE JUST IGNORE EMAILS AS WE ARE BIG AND DON'T CARE.

My husband rented a car from Avis Prestigious in London and arranged for the pick up and return at the hotel. Amazingly the prestigious service was late for almost an hour each time. When I called the Shop, the CS girl was not at good attitude at all. With the higher price does not come with a quality service, which was a bad experience for traveler with scheduled trip on a day. Will never use Avis again during my travel.

I have rented from Avis, exclusively for 11 years. I had few problems and they were always quickly resolved. I relocated to another side of town and began renting from the Jacksonville airport (JAX). On July 3, 2015, I went to the Preferred customer desk at the airport to pick up the car keys. I used Avis.com to rent the car, as I had for years. But, I made the mistake of prepaying. I was told that because I prepaid there was a hold of $100 required. I told them I didn't know that. It was my first time prepaying. I didn't have an additional $100 for them to hold. The representative was very sympathetic and suggested I call and explain that to the Avis Preferred Rep.

To be fair, I've never had a problem with Avis until now. I was told it was possible the vehicle I wanted would not be available last time, so I was able to reserve an alternate vehicle. I called 3 hours before pickup this time to ensure availability and confirm pickup time. Arrived to find that they did not have a similar vehicle at all. Two smaller vehicles offered no baggage space, and poor or non-existent 3rd row seating. Advised a van was en route, then told it had a tire going flat and wasn't available. Offered a full size SUV and after another 30 minutes was told that it had been parked in the wrong space and still needed to be cleaned. After 2-1/2 hrs, 3 trips to the parking lot, and leaving my colleagues in limbo, we finally got on the road. They should pay me for the aggravation.

WORST car rental experience EVER!!! I stood in line for OVER 2 hours yesterday at the San Francisco airport location. They went from having 5 people working to 2 knowing we had been in line over an hour! When asked why they were losing representatives instead of adding them that we had been in line forever the response was they had been here for 4 hours and it wasn't his problem it was taking so long. He would go see about getting more help when he finished moving his papers around! He never went to get the help! Total lack of customer service!!! I will NEVER rent from Avis again and would have switched yesterday if I hadn't prepaid the car. I highly recommend using anyone else over Avis.

I rented a car through my airline reservation - selecting a basic car from Avis. When I got to the counter, the charge was $48 higher than quoted - counter agent said it happened because I picked it up early; to call billing later - as I was in town for family, medical emergency. Called billing and customer support later - said the credit would be issued to my account. 4 weeks later - no credit; called customer support and they said I signed a contract for an upgrade.... that I didn't verbally agree to. I did sign the contract I said - reflecting on both the counter agent and customer support's feedback that error was not upgrade but timing... This call disagreed and refused the credit on an upgrade I didn't request.

I have never rented a car from Avis in my life. On June 1 they charged my credit card $178.20, on June 23 they charged my credit card $2,357.00 and on July 23, 2015 they charged my credit card $250.00. All of these charges have been reversed by my bank and Visa is currently in the process of charging them back to Avis. Visa has informed me that all three payments were forced and that the charges are all fraudulent on Avis's part. This is just wonderful, how am I supposed to get them to stop forcing charges on my credit card?

AVIS stole from me. I forgot my expensive brand new pair of Ray-Ban sunglasses and my iPod in the glove compartment. I realized this mistake and called about 30 minutes after I dropped off the vehicle. They said they could not find anything. Obviously there is a thief at Avis, I even called customer service to explain once I got home and they offered me a $25.00 coupon. Thank you for nothing! AVIS stole approximately $400 worth of my belongings and they did nothing. Terrible company, terrible customer service. TERRIBLE EXPERIENCE!!!

On a recent trip to Tallahassee FL, I rented a mid size car from Avis. Using my debit card to reserve the vehicle I was told by the Avis rep that a 200.00 dollar hold would be put on my card until I return the vehicle to the airport. This was also backed up by the large sign on the wall at the kiosk stating 200.00 dollars would be put on hold. Well about 3 days later as I was balancing my checking/debit account I noticed that Avis had placed an 895.20 hold on my account. I called Avis to challenge this, as was simply told that this is how Avis does business and there is nothing you can do about it.

Rented a car from Avis and was blown away by the level of customer service I was given. I was in and out in literally a matter of minutes. Vehicle was super clean and tank was full. I would definitely rent from them again.

We were going to return the SUV in the morning but got waiting for a very long time for the process. The staff was very rude and slow even though no one else was waiting. At last, we were almost late for the flight. Will never use Avis again.

I would like to make a formal complaint, for one of your customer advisors (customer service line) Adam **. He totally insulted me, when asked about my deposit refund. I was highly recommend, from a family member to rent for Avis, as I been renting from Enterprise on 28 days, for the last 3 years. The manner of insult, he make me angry. And I apologize for reacting. But I was so insulted by this individual, I couldn't help it. The call took place today at 7.15 am, 16th July. I wish this matter to be looked upon, as I was going to take out a long term rental with Avis, but it's now completely doubted your service.

Having been overcharged by Avis in Majorca (we were "upgraded" to the same car that we had previously booked!) I attempted to get my problem resolved with the UK customer care centre (based in Budapest). In total I have sent 6 emails and made 6 calls to them. I have been made promises that a manager will phone me back (they never do), put on hold for 20 minutes and then cut off, just plain cut off. This company clearly doesn't care about its customers - if it did then I wouldn't have experienced what I've experienced. It's the worst customer service and complaint handling I have ever had the misfortune to "receive." Dreadful. Will never use Avis again.

Just a warning for anyone renting a car. DON'T USE AVIS! We have rented a lot of cars from a lot of different places and Avis is absolutely terrible! We rented a van in April. It had overheating issues and we were nearly stranded on two different occasions. We had to find gas stations and put in antifreeze in the middle of nowhere. The really frustrating part was there was a jug of water tucked away in the engine compartment, so they knew there were problems BEFORE they ever rented it to us. We called their roadside assistance twice and were told to drive 200 miles out of our way to trade it in for another one. 200 miles? With a check engine light and overheating issues? We should have done it and seized their engine. It would have served them right.

Horrified with this company!!! Me and my husband went to San Diego on vacation and rented a car with Avis. We made a prepaid reservation, so that we wouldn't have to pay anything after and also to keep everything organized regarding our budget. We declined everything on the online reservation, because we have our own insurance. When we got there, the attendant, called Huda, was very nice, kept talking to us, asking where we were from and everything, but for our surprise, when we went to drop off the car after the vacation was over, we were surprised with a charge of over U$400.00...for insurance! We never accepted that and at the time of the pick up she never stated that we would have to pay that, she just simply distracted us with her conversation and just told us to sign...and we did...we never thought that Avis would have such type of employees that would mislead their customers just to get commission.

My business is being affected by the deplorable service at Nice. Today clients complained that they waited 4 hours for their car. This is the second complaint this season and last year there were 5 complaints. Cars are not checked. I have to advise clients to photograph all damages. There is a couldn't care less attitude. Rarely do you get the type of car you reserve. Upgrades are offered. This is useless as no one wants a large car on the Cote D'azur.

RENT with ANY other rental except for Avis/Budget (they are 1 and the same). I had a PRE-PAID 1 week rental. 2 days prior to my pick-up date the credit card used to reserve and pay for the reservation was compromised and I had to cancel it. The CC company was going to overnight me a replacement card to my next destination, unfortunately I did not yet have that new card. I arrived at the rental counter and Avis would not give me the car without the credit card used to reserve it. I had still that card but of course it was declined as I had canceled it. I had a debit card. No good. And cash, but I did not want to tie up all my cash for the rental.

I will tell everyone to never rent from Avis, ever! I waited 15 min at the counter, no one in sight (4pm). Me and my friends witnessed a dozen conversations I had trying to resolve the issue. Avis reps disconnect you repeatedly. I was sent to exchange the car to a location which was closed. I was promised a price that they changed, this was also witnessed. We went next day to swap the car and we were told there would be no change in the price. Called customer service again after I discovered the price was changed significantly. That agent disconnected with us. They lie, they disconnect you and the only thing I can see they do to "TRY HARDER" is to make you posed off.. I would seriously pay more to some other agency next time.

I rented an Avis vehicle through Priceline & prepaid the rental. 14 days after I returned the car I got charged an additional 430.00+ dollars. They said I returned the car 3 days after the date I did & didn't fill the tank. I called them of course presenting them with boarding passes, a gas receipt & a receipt showing I picked up my car at another airport & I was working several states away on that date. 23 days later I got my money back. Done with these crooks!

I will never ever rent from Avis again!! We rented a midsize with Avis through Priceline on a recent trip to Colorado. When we got to the rental counter at Denver Airport the agent badgered us to upgrade our rental. He informed us the car would never make it through the mountains which I found ironic since most of Denver is surrounded by mountains. We were given a Chevy Cruze which in my opinion is not a midsize car but apparently Avis thinks so. If a Chevy Cruze is a midsize car it really makes me wonder what their compact and economy cars must be. Next we were never told we would encounter toll roads even though we told the agent where we were going. Within a few miles of leaving Avis we encountered our first of three tolls. There are no collection agents at the tolls - they only take a picture of the license plate.

About two weeks ago, my husband pre-rented a car for a vacation we were going to take for the 4th of July this past weekend. He paid in full, using his bank card, which works like a credit card. We have rented from them in the past with no serious issues, so we foresaw none this time around. Plus, we always paid in full. They never had to worry about getting their money. So, my husband paid, and we thought all was fine. However, on the day we went to pick up the car, we were told we had to have a major credit card in order to rent. We never needed one before and had just rented a car last year in August with my husband's bank card, so it seemed rather odd we suddenly needed one.

I reserved a car on Priceline for pick up at Malpensa Airport in Milan. I chose Avis because it offered one of the best prices. I expected to pay more than the price estimate, because I rented a GPS and had fuel charges added, but questioned why I was paying so much more than what I had calculated. Avis's price estimate on Priceline drastically miscalculated the tax at $7 rather than the over $70 it actually was. Avis is a global company that should be able to accurately calculate taxes by country in their advertised pricing. This is incompetence at best, but is more likely Bait and Switch in its marketing practices.

If anyone has heard of the rental car company Avis or Budget, run for your life. I found out today that they released me from work, January 31, 2015. I didn't even come to until Saturday January 31. I tried to tell them this but they didn't want to hear. I didn't even have my cell phone on until 1/31/15. They had called and left several messages, probably all on the same day stating that they were letting me go since I didn't call in. The first 5 days I had a tube stuck down my throat, on life support trying to breathe and they have the unmitigated gall to let me go because I didn't call in during that time.

Chevy Cruze too cramped to be mid size - Misrepresentation on Avis's part. Even our grandchildren ages 8 and 10 could not fit their legs in back seats. It is a two passenger car and back seat for storage. NOT a mid size car! Avis needs to recognize this.

I booked 2 months ago and prepaid a twelve passenger and when I went to pick they said to me "I'm sorry we don't have the car". I replied that I had to take my family from Orlando to Miami and they said "we cannot do nothing for you". Avis nevermore.

Before I got my credit card bill, I had nothing but good things to say about Avis. We originally hired the car for 4 days from Luton airport the end of May/beginning of June. The staff were lovely, very helpful, car in great condition. At the desk, I asked how much it would cost for an extra day's rental. I was quoted £15 stg and change. So I asked them to amend my initial agreement for the extra day, the original amount was £54. They did this and wrote the amended date on the rental agreement, but not the amount. I returned the car on time, everything checked, no issues. Imagine my shock 2 weeks later when I checked my credit card and discovered a charge of £814 on it from Avis. No email, no invoice, no communication from them to say this charge was being applied or a reason for it. I live in Ireland, so this was who I had to call to try to resolve this.

I booked a car rental online from the Birmingham, AL airport to the Golden Triangle Airport in Columbus, MS. However, when I got my confirmation, I noticed that somewhere in the booking process, my destination had been changed to the Birmingham airport. I tried to modify the reservation, but the system wouldn't let me, stating that there were no cars available. I called customer service, but they said the reservation could not be modified, and if I canceled it would cost me a $25 fee. I paid the fee, but I am not happy with Avis. Very poor online booking system and very poor customer service.

I reserved a car by calling the hotline of Avis to be picked up from a location at Philadelphia. During the reservation call I used a discount. I received an email from Avis confirming my reservation and stating my total estimated charges as $2.67. On the day pick up, I verified my documents and provided my credit card details to Avis representation at the pick up location. I re-confirmed my discount and the charges and I was told that I will be charged $2.67. I declined all additional services (insurance, GPS etc.). I wanted to drop off the car at 10 pm and the Avis representative suggested that I drop it off at another Avis location, which is less than a mile away, because the pick up location doesn't allow 24 hours drop off.

I let someone use my cc to rent a car as backup, and the car was to be rented in the renter's name, NOT mine. It was totaled, and now Avis is suing me for 100K, plus attorney fees. They let the renter put the contract in my name and even let them forge my signature. I'm counter suing. I had used them in the past, but NEVER again. I was told that they let them do it by their own admission because it was late, getting ready to close and was trying to hurry because they were going on vacation. Funny part is the renter's name was nowhere on the contract, even listed as a driver. Long story, more in depth. Like hell will they win. You don't lie, and let people forge your name on contracts! I had to rate Angry, but it's beyond that!

My connecting flight from Chicago to Indianapolis was canceled and I had to wait until morning for the next flight. Since I had a conference to attend I had to rent a car for a one-way trip. I went to Avis and told to their representative at the front desk that I want an entry level cheap car that would just get me to Indy. I told him that will return the car next day to the Indy airport. He said OK and told me that he will arrange a better car for the same price. I was a bit shocked when I saw $180 as a total estimated charges but I had to take the car since I had no other option.

Reserved a minivan on June 6 for about $500 from Avis' Naperville - Pebblewood Plaza location. Got a call the night before our reservation, saying they may not have a minivan available, but will try to get a 7-seater SUV or similar. On day of rental, I called in the morning and they still did not have the car. Called again a half hour later. They said it would be a couple more hours before an SUV "might" be available. I had to already be on the road by then, and did not have a couple hours to spare. The guy at the counter was indifferent to our issue, just kept saying, "Sorry, I can't do anything."

I always use American Express when I rent car because then I get my additional insurance from the card to cover for the insurance. So whenever a rep asks me at the desk if I want to be covered by additional insurance I always say no. In fact I say no to all their extra offers (GPS, fuel etc..). This time, Avis chose to disregard my request and still charge me the insurance which came up to more than 50% of the original agreement. The best part, they only actually made the additional charge after I returned the car. So when I called to dispute it after I saw it on the credit card statement, they said, "oh well since you're disputing this after the agreement is done we can't give you the money back." How can I dispute a charge I don't know exists? Last time I use them, and I recommend no one uses them at all.

On 6-18-15 I rented a car through AVIS on line. $267.00 was deducted from my Debit card. I was to pick-up my car on 6-20-15 in Lake Havasu at 9am. I arrived to pick-up my car at 9am. They told me the card I used was a debit card and that they would also need a credit card. I DO NOT HAVE A CREDIT CARD SO I WAS TOLD MY RESERVATION WAS CANCELLED and was told to call customer service. At which time I was told I would be refunded $167.00 in 7 to 10 business days and that they would keep the other $100 because the reservation had been cancelled at no fault of mine... So renter beware. THESE GUYS A ONE BIG CON... 2 MILES AWAY WAS ENTERPRISE CAR RENTAL. Within 30 min I had a rental from them.

Left a phone on a rental at Avis Orlando airport and went missing. The airport manager couldn't identify on cameras the employee who drove the car for cleaning and parking. How convenient. ** offered no help. Don't rent from Avis. They take advantage of those traveling with limited amount of time to investigate the theft of items.

Be aware of renting an Avis car in Fl. We rented an Avis car for the Month of April. Today we received a bill for toll charges for going thru a toll with signs that stated tolls charged to license plate #, which I don't recall seeing. The charges were for four tolls $1,33, $1.87, $1.87 & 76 cents. Avis charged $22.58 - $16.75 admin fee, $5.83 toll fee. Avis stated the charges was in the agreement which I am sure it was.

We hired a car from Australia to be collected at the Rome centre on 1/6/15, driven through Tuscany and returned to the Florence depot on 4/6/15. It was a new black small BMW as agreed. We paid for the usual insurance in Australia and on collection in Rome increased that insurance to full comprehensive and no excess. We had an accident in Tuscany on 1/6/15 when the two passenger tires blew. Suspicious. The paid for and promised 24/7 helpline was not available for three calls. Eventually passersby called police who managed to contact AVIS. This was in the middle of Siena. We have no Italian except a language guide, the locals no English. A tow truck arrived with a young man who had no idea what he was doing. AVIS had contacted his boss and he was simply there to collect the car. No English. No replacement car and NO idea of where the car was going or what would happen to it. We were left in the middle of nowhere.

I could only hope to trust the company I do business with. Not this one. When a client does not want insurance one could only imagine no insurance. I would hope I don't need to read through a contract at 4:30 am and trust the people behind the counter. The service was not welcoming and avis representative told me if I signed a contract then it's my fault. Avis is a company that does not care about its clients. If you are traveling and don't want any unpleasant experiences don't use this company. Avis will take advantage of you being tired.

I reserved the car for 6 days for 260.92$ from LaGuardia airport Avis location but I returned the car in 2 days and they charged me 382.63 for 2 days. When I called the help line and asked for explanation of the heft charges they replied me that, "Upon breaking the rental agreement your daily rate is 130$ per day. In fact the regular daily charges are 53.34$." When I asked them, "Do you have any documentation or written proof that upon breaking the rental agreement you will charge me 130$ a day instead of daily rate 53$?", they did not have any answer and came up with the lame excuse that, "We have in our internal record that our rental agent told you verbally". Totally a rip off. These people are liars. I would not recommend doing business with them.