Avis Reviews

I then contacted Discover who subsequently investigated and removed all charges, except the one-week rental payment that I owed. Avis has sent and given me a credit of $2,600 with no explanation and is still billing me for the balance. I do not owe Avis any monies and they will not clear this account. I have on numerous occasions tried to discuss with Avis and Avis' bill collector, Vengroff Williams, Inc., who refuses to do anything. I continue to receive calls and mail, even after repeated attempts to get this situation resolved. I was just told today by Avis and Vengroff Williams that it is my bill and they are going to keep calling until I pay it.

As a courtesy prior to drop off, I wiped down the entire interior twice with an ArmorAll towel and topped off the tank. Upon drop-off, I was accused of smoking in the car, for which the manager said she found an ashen remnant in the car. I refuted the allegation as I have not smoked since I incurred glossopharyngeal cancer in 2005 and no passenger in the car had smoked in my presence. I now have a charge to my MasterCard from Avis for $500.39. I assure you I am taking every avenue available to me as a consumer to bring this to the proper forum.

As of late, I find myself renting cars several times a month. Last month, due to a snafu with Enterprise, I walked over to the Avis desk and found them to be most accommodating; thus I switched. Now, only to be set-up for such a farce of a shake down! Incidentally, in the two instances that I have contacted Avis’ 800 number on this issue, the operators can pull up the Priceline reservation by reservation number; however, they can not pull up the actual rental agreement that I entered into on that day as a walk in for 1 day as I was stranded at SJC. Why is that?

I am highly upset because the representative was very rude when I called back in to extend the rental for an additional 3 days. The rate she gave me was outrageous for the additional 3 days so I told her never mind and that I were going to return it on that Monday. The reason I am so upset is because it totally ruined my vacation stay because she was rude and not courteous at all and now I was still charged for a weekly rate and do not have the vehicle in my position. If I was quoted the rate I was charged for the week, I would have taken it but being that the representative is not performing her job, I was quoted something else than the actual which caused me to say never mind.

This was the second time I visited that location to rent a car and she was extremely rude. I do not have her name but the other lady Nams ** that I spoke to was very nice and customer friendly. Overall, the customer service was not there with the other rep. I would like for corporate to contact me because I would like to be refunded.

Please video or photo all sides of the car and all the dings they have documented to ensure you do not have to pay the "incident" amount when you return. You know the scam is coming when you are the only one returning at the time and it takes a long time to get the final bill. It gives them full liberty to twist the truth without any other customers to hear you protest. They were nice about though. They are very friendly. Nice experience otherwise.

Next, they did not have the vehicle we reserved, and instead, we got a gas guzzling minivan. To top it off, the rear window latch was broken off in the open position, and we were told by the attendant we would not be charged for it! We were in Florida and subject to almost daily rain showers which got everything wet inside the vehicle causing a moldy smell and making me cough continuously. In addition, we had an attempted theft due to the fact the window could not be closed. The station manager needs to be made aware of what happened, as our first-time experience at Avis was a disaster! As a recently disability retired Air Force Colonel and wounded warrior advocate, Disabled American Veteran Service Officer, and Veteran of Foreign Wars advocate, I am appalled at how I was treated by Avis at Orlando (MCO) and I will be sending a warning message to every military organization and newspaper unless something is done to dramatically improve service to wounded/ill/injured at this location. We are also sending this message to corporate HQ. If you think I'm not serious, Google my name Col. Doug ** and see the work I've done to help our nation’s wounded warriors.

presence, immediately called Avis, and an employee instructed that he call the police and fill in a regular accident report form, which he did. The police arrived at the scene at about 16:00, and told us that full responsibility for the accident clearly laid with the other party, since he had stricken our car from behind. We arrived at Verona at 16:45 and we visited the Avis office there, where we spoke with an Avis representative, Mr. Luca **. Having reviewed the car and the copy of the report, he verified that full responsibility laid with the other party, and informed us that in this case, Mr. ** would only need to pay €35 for administrative costs.

and did not accept the taking from his account of €1000.

The Avis employee, after the discussion, also admitted that Mr. ** was right about the other party’s responsibility. As he said, in all countries of the world, once stricken from behind, responsibility is with the other party! But even though that was the case, that would not change the procedure until the other party’s insurance pays, and this should take no longer than 2 to 4 weeks. He said that Avis would mail to Mr. **’s address, step-by-step, all procedures that would take place regarding this matter. Mr. ** stated there in writing, that he requested no money to be kept from his account.

present in Italy, than trying to claim from the other party’s insurance, as they were obliged to do according to their procedures and despite the fact that all evidence and even the AVIS Company in Italy employees, pointed to the other party’s responsibility and liability for the accident. Further, and in breach of consumer protection legislation, they did not inform Mr. ** about any procedures or attempts to claim the cost of the accident from the other side, where the blame clearly laid.

In view of the above, let there be no doubt that we consider the taking and retaining of €1000 from Mr. **’s account by Avis clearly illegal. The Cooperative Society Bank with which Mr. ** maintains the account in Cyprus out of which the money was taken, made an effort to resolve the matter, but was unsuccessful. There is a letter from the bank to this effect. Therefore, in the light of the above, Mr. ** demands the return of the €1000 taken from his account by AVIS Italy in an illegal way.

Had I not opened the letter sent to my address I would not have known about the withdrawal until I received my bank statement at which time I would have been overdrawn because my husband hadn't received a paycheck yet and I was going to send out the month's bills. Because of this I was unable to make my vehicle payment and will be charged a late fee. I called Avis and they said they would investigate the problem and see who was at fault and let me know when I'd get my money back. I was told the supervisor/manager would call me back and of course I never received a call! The lady, Karen **, at the Avis desk took almost an hour just to get our rental cars. She was unprofessional and had to ask the owner of the body shop (Wolfords Body Shop) how to do the contract.

I'm very angry, as I wonder if they would ever contact me at all since they had received both a payment from my insurance and turned around the very next day and took the same amount out of my checking account! And to top it off, I was overcharged for my rental! I will never do business with Avis again and would not recommend this company to anyone.

I asked him not to be defensive and not to chastise me. He was rude, telling me I wasn't able to use my travel certificates, which I was told I could. He started reading me the rules on the phone. When I asked him not to continue and I would need his last name to write a letter, he said, "I hope you do!" I was very unhappy with his lack of customer courtesies. Avis has been trying to regain my company's business, which was lost to Hertz last year for lack of response by sales and of course competitive pricing and benefits. After today I'm not sure I care to do business any time soon. Avis was always my first choice in car rentals. I'm sorry to deliver this news to you, but I would want to know if my employees treated our customers in such a condescending manner.

An emergency had aroused that caused me to max out the credit card and the only credit card I own. I called and explained the situation to the customer service department and gave them the exact date in which I would return the vehicle. Also, I advised them that because I had no available funds to pay for the extension at the time, I would be making the final payment of the vehicle in full upon return with cash. I decided to go to the location to make the payment for the extended period of 7 days and I was charged $547.00. They reported the car stolen and they charged me $70.00 for (2) demand letters at $35.00 each that I never received from them. On top of that, they charged me a $250.00 fine for smoking in the vehicle that didn’t even have non-smoking stickers (as non-smoking vehicles do).

I immediately took offense and advised them that I was disputing the charges. All this happened on Friday, Dec. 23, 2011. I needed the car for another week and they denied me. They demanded the keys, advising me that the car had been reported stolen and that the car was to immediately be turned over to them at once. I was embarrassed and humiliated in front of a room full of people. I then asked for the corporate number to start the dispute process advising them that I have call records showing dates and time in which I called in to the location trying to explain the situation. They refused to accept the fact that I had attempted to call. And they said that failure to call caused them to report the car stolen and repossessed. I went back and forth for approximately 2 hours with this company and no matter what I showed them in my defense, they just refused. I even left a message with the site supervisor explaining in detail the circumstances.

After I gave them the keys and left the site, I went to another DC location and different company named Budget car rental and Avis happened to be merged within the same location. I approached the counter not knowing that I was approaching an Avis merchant and provided them with my debit card and driver’s license for a reservation lookup. The merchant swiped my debit card and advised me that I had no reservation with them. I asked, “Who are you?” She said “We're Avis. Over there is Budget.” I then walked over to the Budget counter which is next to the Avis counter, handed the same credentials to them, and my reservation was located.

All in all, Avis ultimately fraudulently charged my debit card of $870 something odd for the disputed charges 4 days later. I had only given my debit card to them by default thinking I was handing it to the Budget merchant and they charged my account. I was told by the bank that if I gave them no authorization to charge that card at the point of charge, it became fraud and theft and that’s what I’m claiming against them!

I got rental car from Budget and they accepted my duplicate copy of license application. I plan to call my credit card company and tell them not to pay for charges to Avis. It was a horrible way of treating anyone like this. I am in shock and plan to complain at any website regarding this issue and would consider going to higher authority for this. It is rip-off for students like me.

I have suffered because of Avis Rental Car not accepting my proof of driver’s license. Prior to leaving for my trip, I had made a copy of duplicate application of driver’s license with caption underlining, stating that in case license does not arrive, then I can carry application form as proof which is as good as driver’s license. What I had failed to understand was if one rental car refuses my proof of driver’s license, then how come Hertz Rental accepted it and I was able to get rental car. I am really disappointed in the manner they pursed the whole situation and refused to give me my money back. Shame on Avis. I am never renting from them ever and would advise everyone to do the same. They have horrible business ethics, too. Is this how they rob students by being a fraud rental car company?

Double insurance and non-disclosure are against the law in NZ but not in France; they are untrustworthy and dishonest. Don't ever use Avis rental cars. I have both my bank and travel agent trying to get them to see sense but of course, they have my money and are not interested in doing the moral ethical thing and returning the money they have taken from me. I am going to ensure that every travel site I know of is going to ensure all travellers are warned about this company.

I will never hire from Avis Thailand again! Despite my requests for return calls or explanation, all were ignored. I note that Budget Thailand also allows free driving for spouse or partner, so Avis still has a lot to learn.

Avis agreed to adjust the charges and return my money to my card. However, after several other calls, long waiting time and poor customer service, I was told that my money would be released the following Friday. This presented a problem because I rent cars for work every Friday. I explained to Avis that by returning my money to the debit card by Friday I would not be able to transfer it to my credit card in time to rent the car for work on the same day. The supervisor James Tucker was very rude, and went as far as to tell me that he was not responsible for my personal finances, I told him that at that time he was responsible because it was their fault that my money is not available. He also asked me if I could I take mass transit, so I informed him that I work at 11:00 pm to 7 in the morning. He then asked if someone else could take me to work. I told him no, it is no one's responsibility to get me to work but my own, that is why my money should be available.

Because of this incident, there is a possibility that I could lose my job and if that happens, I have no choice but to take them all to court because of a one-day rental that their agents screwed up. I also requested that they provide me with a car for work on Friday since it is their negligence. Then, he stated that they could not give me a rental without the money on the card. But, the money would be on the card if they were not holding it.

I responded to the mail stating that " I never had an accident". I will call them on Monday. I am furious.

I'll fill everyone in later on of the outcome. Something very dishonest is going on, like the Avis people wrecked it and the customer is getting the blame. I'll take my (at least) $1000.00 a month rental business elsewhere if they don't drop it immediately. I am one of their best (Presidents Club) customers (or was! )

It all started out innocently but then he was getting more aggressive towards me. He wanted to have sex and not tell. He would grab me improperly and touch my breast and butt and say remarks like I want some of your **. He would always be asking what time are you off and if he could meet me. I didn't know what to do. I was afraid to lose my job. Then I found out that he reported me for sexual harassment. This is not fair because I didn't even have a say to what happened. My company railroad me out of there without hearing my side of the story. He still works there and I am out of a job.

About three hours later, I received a call from ** informing me that the GPS was not in the car and it will be charged to my credit card as well. I tried to explain that this was impossible to happen since both I and the car cleaner saw it before I went down to the office to deliver the car key! When I went back to the Avis Thiers, Nice Office, the person in charge cavalierly told me that it was simple: "The GPS was not in the car, so I have to pay for it". He did not bother to hear my explanation or even make an investigation as to how it could have been lost. The office staff said he will check it again. I received a second call and was told no GPS was found in the car.

The claims manager, Peggy **, says their process is due to Alaska state law, but that, of course, is a blatant lie because all other rental claims in Alaska just send the demand package to the insurance company. This is a small company trying to squeeze as much money out of a customer as possible by strong-arming them to pay out of pocket with threats of collections.

My first thought upon seeing the hour long, Sunday midnight line was that I should have made a reservation as I realized I may not be able to get the cheapest vehicle I desired. True enough, upon reaching the counter, I was informed that the cheapest vehicle available was $210 a week. When considered alone, that price seemed reasonable. Through out the process, the only questions asked of me were whether I wanted "basic insurance" or not, what option I wanted for gas, and whether I wanted GPS or not? I specifically stated that I wanted just basic insurance, gas option 3 where I would refill the tank myself and no GPS.

Apparently, "basic insurance" means "all insurance" and while I was not given nor charged for a GPS, my request for gas option 3 was not heeded and the prepaid gas option was selected. Additionally, all counter options such as the SafetyNet were added without prior consultation. Tired from the delayed flight and recovering from flu, I failed to scrutinize the rental agreement before signing and placing my initials on it.

I just want people to be aware that if you use your credit card with Avis, they do not bother to ask you how you would like to pay. They just go ahead and put it on your credit card.

It would be "impossible" to make the rental possible without additional charges, or a substantial deposit in addition to the rental fees. After an hour of discussion with the (very disrespectful) manager and several calls to the "customer service" center, we were told three different stories by 6 different people.

We decided that it would be best to use another company to rent a vehicle from. We found Hertz to help us out and they were able to complete the transaction, within 20 minutes with only 1 person. Maybe Avis should contact them to get some training, because Avis is extremely poor in customer service.

We returned earlier than expected, so we stopped at the United Tribes Pow Wow which was next to the airport. While we were there, someone put a scratch in the driver's side passenger door. Of course, no one saw anything or knew anything about it. We returned the pickup to the airport and informed the agent what had happened, we filled out the report and did all the right things. A few days later, we got a call from a collection agency called Purco. A guy named Ricky ** told me that the damages are $853.15 for the 4-inch scratch. This was for the actual repair, 4.75 days of lost rental and $100 for some vague processing fee.

I used my Amex card to pay for the rental and they have damage waiver coverage, so I filed a claim with Amex. They immediately denied the claim because they do not cover pickups or trucks. I feel that Avis caused the problem due to their poor inventory control and they gave me no choice but to take the pickup. Had they given me what I asked for, there would not have been any problem. I protested to Purco and Ricky **, and even offered to split the charge just to make it go away even though I feel the problem was totally caused by Avis car rental. He then told me he will file a negative report with all the credit reporting companies and basically, extorted the money out of me. I paid them under protest and I still think they caused the entire problem and should at least bear some of the responsibility. The Purco guy then told me that the bad guys were Amex! I am never going to use Avis again! And being associated with Purco gives them another black mark in my book.

When returning the vehicle, I was told the system was not available to close the contract, that they would just email me a copy of the receipt. They did this, charging $1,200, which was wrong because it should have been in Dominican Peso. I had contacted Avis in the Dominican Republic and a supervisor by the name of Melissa ** was to return my call but did not. I had called again to settle this matter which but at this moment I have not heard from Avis and I also called their customer service in the USA.

I would like Avis to make necessary correction to the rates and grant me the additional 10% they offer for all the inconveniences I had to go through.

Furious, I immediately called Avis. They said they had no record of this charge as the amount made no sense. After a long time on hold, they conferenced in my bank. My bank confirmed the amount and gave them instructions to fax over a request to remove the erroneous hold. I was told to give it an hour and call back. We headed to our campsite where I had no cell phone reception. So, an hour later, I had to drive up the road to a payphone located outside the park's office. I called my bank who notified me that the hold was being reversed, and the money would be credited back to my account again shortly. The rep then asked if I was aware that the charge had been run through twice. Shocked, I said of course not. She then informed me that in order to have the second charge removed, I would need to have another fax sent over, specifying that 2 holds in the amount needed to be removed.

I called Avis back. After 20 minutes of holding, I got someone on the phone who had no record of my prior call or the scenario I was faced with. Frustrated, I explained the scenario and was put back on hold. After close to 40 minutes on the phone, I was informed that the fax had been sent and all would be well. I informed the rep that I understood and required a second fax to be sent. She replied that it is not possible as she could not see the hold in her system. Again, we called my bank. Only this time, after my bank rep explained there were two charges, there was no Avis rep to be found.

Getting extremely upset at this point, I sent my family hiking without me and stayed at the phone booth to call back Avis. Again, I got a rep who had no knowledge of my situation as his system did not contain any notes on the matter. This time I asked for a reference number, so I had something to provide them with going forward. He assured me that the fax would be sent and I should try back in an hour. After an hour and a half, I called my bank to learn that the charge was still there. Beside myself at this point, I called back Avis who again conferenced in my bank and seemed to smooth the whole thing over. I was told the credits would be on my account and that the bank system would update at midnight. Relieved, I left to head back to my campsite after almost 3 hours of dealing with the mess.

The next day, I awoke to find the charge still on my account and even less information contained in my file (even with a reference number) than before. Worst of all once back in my hometown, with the car returned, I found myself still on the phone with Avis. I was trying to find out where the 3 faxes that were presumably sent to my bank went, since my bank had never received them.

I called the local Avis branch again. I spoke with someone who with my case reference number, did not see any information besides a single phone call from 2 days prior that was 'resolved' by sending a fax. They also refused to believe that I still had an additional $1,100 charge on my account since they could not see it in their system. At this point, I took off of work and went to my bank. I had a customer service rep literally print up the transaction log and fax it on bank letterhead to Avis. I then went to the Avis branch to confirm receipt, and deal with their puzzled faces when they realized they had charged me close to $2,700 for a two-day rental. They had no idea what to do.

After another hour at the local branch, watching Avis staff walk in and out of the front desk area scratching their heads, I called my bank. It was after I watched them send a fax through, hopefully vindicating the erroneous charge. My bank then informed me that the hold was in fact not a hold but was "notched" for payment. They said that nothing could be done until it cleared or dropped off. This would not happen until the end of the month, almost 2 and a half weeks later.

Then when I returned to the counter to make the payment, I was told that the payment will go on my credit card, which I did not want to do as I wanted to pay debit. Now the debt machine isn't working and she tells me it hasn't worked since yesterday. Well, why is it not fixed? On this day and age, a phone call will fix that but no, it’s just not fixed.

At this time, they tell me I can get cash out of the machine (you know the one that will cost me another $1.50+ cause your system don't work. Come on! ). They then asked, “Well, how do you want to pay?” Like I have a choice.

I ended up paying with my credit card. Not a good day at Avis.

My company used to use Avis for all rentals, but I think this is going to change because most always there is an issue. We use Avis because they all have debit! There are other choices!

When I arrived at Avis and presented the Groupon, the representative said that the code was entered. The discount would show up when I return the vehicle and I need to present the coupon to the attendant at return. When I returned the car, I was given a receipt of $91.62. I presented the Groupon to this attendant and he said that he just checks the cars in, the associates inside do all the rates and suggested that I talk with them.

At this time, I am very mad since I have to call someone to get this looked into. I called the representative inside. He researched the account and he was actually the one who rented the car to me. He remembered the Groupon but said that the amount of $91 was correct based on that code. I asked why wasn't the $40 taken off. He could not answer me and said that he would talk with his manager and call me back.

When he called me back, he said that he could get the bill down to $57. I said, "No, it should be $57 as what was quoted online minus the Groupon worth $40 so it should just be $17. He said that he could only do $57. I don't feel that this Groupon was updated properly. I told him that since his manager could not get this correct, I will contact Avis executive complaints.

No customer should have to call back just to get the discount when using this service. It should be seamless and there should be no time wasted in making phone calls to get this updated. I have asked Groupon to refund me back for the three additional Avis vouchers I purchased since I have no intention of ever using Avis again. I will surely tell everyone about this experience.

I feel that this was a bait and switch by Avis and Groupon. When my reservation was set up, the price quoted was $57 with all taxes and fees but it ended up being $91. I returned the car on time with no cleaning needed and a full gas tank. I am very upset about this issue and I request that my remaining three Groupons from Avis be refunded back to me. Call me with any questions at **.

Car Number: **

I request that my reservation of $57 be honored and have the $40 Groupon taken off (Groupon Number: **). This is the minimum solution needed to rectify the situation since I have wasted over an hour in dealing with this. You may offer some free rental days to minimize the pain and distress I have endured.

Then, I just received a bill in the mail from Avis for $509.58 to the repair damages to the rental car. Someone fraudulently filled out an accident form and put my name and signature on it. I did not have an accident with the car, and never filled out any accident forms. The date on the claim form was August 1, and I was already home in New York. It was also signed by an Avis employee. I called the claims department; they sent me a letter stating that I am not responsible for damages, and Avis had made a mistake. The agent told me that I should also speak to the LAX manager directly, so I called him. He said he'd look into it and call me back later that day, but he never did. I called the main customer service number, and they said there was nothing they could do about it.

I called the LAX manager again today; he hadn't done anything, nor did he remember who I was. He acted like it was no big deal and said it was just a clerical error. I don't see how filling out someone else’s name and signature on an accident claim form could be a clerical error. I think Avis should be taking responsibility for this, as it is a serious and illegal offense to create fraudulent claims, and forge someone’s signature. I have already spoken to the Los Angeles Police Department, and the New York Police Department; both agreed that this is a case of identity theft and insurance fraud.

When I rented the car, the quote was for $219.61. When I got my credit card statement, I had been charged $830.64. The additional charges were for one week rental on the car, $150.00 in parking fines and for other items that we did not receive. I disputed the charge. Capital One provided them with evidence, where we had purchased train tickets to Paris from Orleans when we dropped off the car, charges that we had made in Paris on the return date and subsequently that week and evidence that I had called Avis to tell them, again, where the car was located. Capital One said they could not do anything as we did not have the final receipt. Of course, there was no one to return the car to, and get a receipt. This is a total rip off. They know that there is nothing you can do about it in the U.S.

I would like to talk to the owner of Avis and tell him of my experience with Avis customer service representative and get his response, or is this a non-USA company? I am very disappointed.

Well, when I dropped off and checked in the car today, the rep told me it would be $606.62! I almost choked! How in the world did $65/day turn into $606.62? My husband called and they explained to him each fee that I was charged. Let me just say, I will never ever rent from Avis again. If I had all the time in the world, I would even go so far as to stand outside with a sign telling people how much of scam artists they truly are. I will get on my Facebook, Myspace and any other social network that I can possibly sign up for and let everyone knows how horrible my experience was with Avis!

This morning, I rented a car from Avis because your website showed a place that was open until 1pm that I knew I could get to before 1pm. It was in Elsinore, California.

I arrived shortly after noon. When I arrived, the location was closed. The front door show operating hours that close at noon on Sundays. I'll spare you the details and sacrifices I had to make to get there at all, because although this is already not a good service story, however it can all be rectified by a customer service agent who's on their game. Here's where things go awry. I spoke to a total of 3 agents, two different calls.

I called your 800# and for starters, your agents seem baffled, consistently, when you don't have the confirmation number. I explained to all three I was driving and couldn't get it. When I asked "Is there another way to look it up?" because I know there is, the first said, "it's the easiest way to look it up". I said, "I understand that, for you, but I'm driving, so maybe my name?" He said something under his breath, then agreed to look it up.

As he was looking it up, I mentioned that I tried calling the location several times all morning, and not once was the phone answered. I left a message with my number, but no return call. I simply wanted to establish directions. He informed me "they were probably busy". He then said he would cancel the reservation for me, but we got disconnected. I called back, and with a different agent, had an almost identical experience about the confirmation number. He then said he'd cancel but that there would be a charge. I said, "even though the website has the incorrect hours posted?" He said that wasn't Avis' fault. I asked laughing, "who's fault is it then?" He said, "is there anything else I can help you with?" I hung up, called back and asked for a supervisor. Here's where I simply couldn't believe what happened.

I got Mark, he floor supervisor. I explained the situation to him and that the website had 1pm, but the actual time was noon. He said, “if you can get to the Ontario airport we'll have a car and you can get the same rate.” I thanked him, but I told him I had no way to get to that airport which is one hour away. He said, “That's your only option.” I said, “No, the other option is you can cancel the reservation and not charge me.” He became combative and stated, “You made the reservation and the pick up time is noon, so it's your mistake.” I explained even if I had, they closed at noon. He said it didn't matter. Now I asked to speak to a supervisor to which he answered that he does not have one. I asked him if he have no boss or someone he reports to. He said none.

I cautioned him that I am a resourceful person and I will find a person he reports to. I asked him is he really want to do this over an $80 rental. That I am in a position of some authority with two companies that rent a lot of vehicles. My wife is a travel coordinator for a large company and I would make certain that neither rented a car from Avis/Budget again. He again said his case, that I was wrong for not being there at noon and refused to assist me further.

I hung up and I'm now typing the letter to you. I don't want anything from you. I simply wanted you to be aware of the people working at your customer care centers on Sunday afternoon.

Jim **

During my call, I spoke with a representative by the name of Reuben (last name unknown). However, I could tell that he was offshore because of his thick accent and my constantly having to repeat myself. I informed Reuben that I'd just received information that my driver's license had been in suspension status since March 2010. As a result, I no longer felt comfortable driving the vehicle. I also brought to his attention that I was going out of town to make the pick-up arrangements for that same day. Reuben verbally acknowledged my request and stated that he'd notify the branch where I rented the vehicle as well as roadside assistance. During our conversation, I felt confident that the arrangements would be processed and the rental would be finalized. I then informed Reuben that I had to go out of town for a few months to handle personal family matters.

Upon my return to Houston in February 2011, I was very irate and shocked to discover that the vehicle was still parked where I'd initially left it for Budget to retrieve months prior. It was at this time I initiated another phone call to Budget regarding this vehicle. I informed the representative of the previous arrangements made months ago with Reuben. It was apparent that he'd failed to follow through with the arrangements, as well as communicate with the appropriate management authorities regarding this matter. In addition, it was very disturbing that during the time period of my previous conversation prior to leaving Houston and my return, Budget failed to notify me regarding this vehicle.

In the meantime of all of the previous happenings, I'd taken the appropriate steps to have my driver's license reinstated. Several days after my arrival, I was driving another vehicle and was involved in a routine traffic stop by a Houston police officer. It was during this moment that I was made aware of a felony arrest warrant in Denton County for felony auto theft in my name. I was then taken through the criminal proceedings of being arrested. And I spent a total of 14 days of incarceration after posting bond. Since then, I've been denied several employment opportunities as a result of this "mishap." In addition, I've gone to court appearances. I have been informed that it's my responsibility to obtain legal counsel before my next court appearance which is May 16, 2011. I've attempted several times to retrieve the phone number to the corporate office.

During the time of my criminal proceedings, I've taken it upon myself to research Budget's rental policy. In doing so, I've discovered that if my license was in suspension status at the time the vehicle was rented, I should've never been allowed to leave the parking lot of this particular Budget location. Therefore, it only leaves me to know that the employee who processed my rental agreement failed to do their job. I've attached a copy of the policy for your review. In addition, the state Department of Public Safety has a record of my suspension status. This information would've been provided had the employee followed company policies and procedures.

**

I am experiencing some very stressful matters in my personal life. I am forced to appear in criminal court for a situation totally beyond my control. In addition, I'm unable to afford legal representation for this matter.

It was one of the bad rental service because you won't know what they will charge you for. My friend has been charged more and when he questioned them, they checked everything and they changed the charges after arguments.

In my case, upon returning the car, I was late by 45 minutes. They said it will charge me for next day. I tried to plead them but they didn't. I think I won't rent in my life again.

First was I was issued a Chevy Cruz for $1,050. Being an Avis First member, I get double upgrades. And can one person imagine renting a Chevy Cruz for $1,050? I could get a full-size SUV for that after the double upgrade. The guy at the counter said he cannot do anything because the system shows the price. This is totally insane.

Second, I returned the car within 15 days because I have to move out from CT urgently. I returned the car to the same place and the guy at the counter charged ** $970 for the Chevy Cruz for 15 days. I asked him what’s the reason since this is insane and he said this is what the system says. To ** with the system! ** it! I was charged for GPS also, even though I did not take that.

This was the last time I rented a car from Avis. They just lost a good business. I was renting a car every month from Avis for almost 2 years. I have now changed a rental service to a different company.

There was no one at the return kiosk. The customer service rep inquired as to whether or not the tank was full and stated that they would have to charge me for the gas even after I reiterated that this was an exchange for a defective car that had clearly not been maintained. I was also assured by roadside assistance that I would not be charged a late fee. When I returned the car in Salt Lake, I was charged a late fee and $53.00 for 1/2 a tank of gas (keep in mind that this is an ECONOMY CAR) and it was returned full in Salt Lake. I have called Avis numerous times to dispute and they are now claiming that the charges are not what I think they are and have also assured me 3 times that they'd forward a credit. Beware of Avis. They will rip you off.

That said, my wife and I are far from alone in this. If we ever use Avis again (and I suspect we won't) we will ask that they state in the clearest possible terms which insurance plan we are purchasing. We encourage you to do the same.

(1) AVIS did not advise me that a device was in the car. (2) I had my own device (Transponder for tolls) with me and it recorded my tolls for my own account with the tolls authorities and, nevertheless, I was responsible for tolls on the AVIS device in the AVIS car under my tutelage. I called the AVIS e-tolls number in the email.

I was told: (1) I should have read the rental agreement (2) sorry, can't help you. As an AVIS so-called preferred, the rental agreement is an index card left placed on the dashboard. This card says nothing about a toll reading device and daily charge.

Another interesting fact is when I was leaving AVIS with the rental, I was stopped at the gate and was asked to show my driver's license and the paper work. The attendant returned the folder that the paperwork was in but not a copy of the contract that I signed. I did not realize this until I returned the car. Therefore, I didn't get a copy of the contract until after the fact. I am not sure if this is routine practice or if this is a deliberate attempt to prevent customers from reviewing their contract.

I found this rental on COSTCO's web site. I will inform them that I was "ripped off" by AVIS. I am going to dispute this charge on my account and I will encourage my employer never to use AVIS again.

Imagine what would happen if the previous renter left some illegal stuff in the drunk? I can understand AVIS have less staff on the weekend, but AVIS should not rent the car in this condition. The person who handled our renting was Charlotte and the other person who helped us was : Kim.

3206 10st N, Arlington, Va 22201 needs some clean up.

However, when I called them, they did split the coverage to $238.00 and then my account was charged $242.09. DO NOT RENT FROM Avis unless you absolutely have to, and if you do, make sure you read all of the print on the agreement before you accept anything or take the car in your possession. They are out to get your money. I will NEVER rent from them again.

I completely feel this is their way of getting back at me for them having to pay for my car repair, pay for my rental and pay for my medical expenses and time off of work. And I am not one of those people who just sue to sue. I have been very amicable about all of it. Crooked - Avis is a crooked company. I will never use them, and I will tell anyone who needs a rental not to use them.

My rental charges were initially reflecting $238.00 (including $72.42), and the only thing necessary is to have the agent subtract the $72.42 from my charges due to a prepayment. This amount also reflected on my credit card statement. When I returned the rental, I was charged outrageous fees. I was charged $101.00 on top of an additional $80.00 for returning the car at 2:30 pm. The phone agent stated that I was charged for an additional day. In any case, I will never ever rent from Avis Rental again in my life. The service was misleading. Exalted in a complete lack of professionalism.

Avis Rental is a complete rip-off. I do a great deal of business with rental companies, and Avis will be terminated from the list and all business with Avis will cease. Whatever you do, do not ask for courtesy transportation to the terminal, they will not assist in any way.

My son had to have several surgeries, and the next week, after talking to one of the workers out of the Merrillville office, they sent me the repossession department which had a letter that gave me 3 choices. Again, I made arrangements with 2 of Avis's workers. They even put the information on the computer and I called the so called repossession service. They told me there was no charge since it was never taken back or repossessed.

The Merrillville office said there was no extra charge and sure enough, I bring it in on the date that we all agreed upon over the phone, and I was charged about double the amount for my car I rented. Avis charged me $370 towing fee for no tow, $1,025 a month for the rental, $10 a day for late charge, and 11% taxes on that $2,615.34 to rent a car, which I spoke to Avis about, and to which they said no extra charges were going to be made. I guess I was lied to.

Calling Avis and getting anywhere with this company has been a joke. They have given me the most run around spent over 35 plus hours and it's just starting. My son comes first before my business which I've owned for 11 years, and this company has made a bad situation worse. In six months, my company has spent close to $10,000 with Avis with some wizard number that they don't even give you credit on. I've tried to call Avis office in Merrillville all day and again, today there was no answer. I have been cheated and lied to, and nobody in Avis even cares about my issue because they took the money out and they got the money from my account.

I never planned for my son to get sick, but as his father, I'll pay millions to make sure his alive. So for the 1 and a half month that I was with him in the hospital, I could not work. He did come home a month early, thank God. I will never recommend Avis to anyone. They don't keep up with their cars. I've had to change the oil in 3 cars that I've rented and one left me stranded for my son's visit to the doctor. I'm scraping to get by since I'm the only one who is able to work. Avis is yet to let me speak to a manager out of their main branch or even get a call back.

I rented an Avis car in upstate NY several months ago and was charged $59.45 for not paying the tollbooth fee to the Highway Toll Administration. This charge is ridiculous considering the fact that you wouldn't even be able to drive past the tollbooth if you don't pay the fee upfront. I paid the tollbooth fee in cash (around $10-20) and never received a receipt for this. Several months later, I noticed a charge on my credit card bill from the Highway Toll Administration charging me the $59.45 violation fee for not paying. I called to dispute this and was told I needed to provide proof of my receipt for them to remove the charge but as mentioned, I never got a receipt. I asked how it could possibly make sense I'd be charged for not paying when you clearly have to pay right in the moment to get past the gates, but the customer service rep kept repeating ad nauseam I needed to show a receipt.

Avis didn't do anything on my behalf to help, and I was very disappointed with the Highway Toll Administration in NY for charging me a violation fee for something I obviously paid for. Takeaway lesson? Try to use any other car-rental service other than AVIS and use a credit card or make sure to get a receipt from the Highway Toll Administration in NY so they can't cheat you.

After this, we arrived on the 5th to pick up our rental. We received a Toyota Corolla and as we were signing the contract, we realized the bill was $343 instead of $293. After some investigation, the agent found that the additional charge was a GARS fee of $5/day. This was not disclosed to us at the time of the reservation and as we complained about that fact, the agent pointed to a disclaimer on our reservation that says, "Your rate was calculated based on the information provided. Some modifications may change this rate". He did, however, see if he could find a different discount and even contacted the manager to see if anything could be done about the charge.

Our complaint, first of all, was that this charge was not disclosed to us at the very beginning. I contacted Hertz, National/Alamo and Enterprise and all of them offered a cheaper military rate and said that they either didn't charge the GARS fee or that it is only charged when using a government credit card, not a personal credit card. Secondly, I called Avis customer service to clarify the problem and the agent, Debbie, informed me very curtly that that charge was imposed by the government and that they are helpless to remove that. She then informed me that if we weren't here on business, we weren't supposed to get the military discount. I verified with the above rental agencies that they offer a military discount to military members not on business and they said yes. Thirdly, the Toyota Corolla is not comparable to a Dodge Avenger. It has a smaller engine and much smaller cabin capacity, and the Corolla we received has a belt going out so it squeals consistently until it warms up.

In summary, I am very displeased with the service we have received from Avis. We have been upfront from the beginning, starting with the reservation agent, that we were here on leave, not on business. Not only did Avis withhold fee information, it was still charged to us even when we addressed it and disputed its relevancy. The customer representative I called at Avis customer service, Debbie, was very rude and the reservation clerks were difficult to converse with because they could not understand what I was saying. Lastly, we received a car in disrepair that was not comparable to what we were promised and now, we are paying nearly $80 more than what we budgeted for a substandard car. We will not recommend Avis to anyone or rent from Avis again. In fact, I will submit this letter to the comments section of Avis.com and any other venue I can find to let people know how Avis hides fees, barely honors military members and rents substandard cars.

When I returned the car, the insurance bill was higher than the car rental itself. The manager, Kim **, has not bothered to call me back after 4 calls and messages. I am certain that the clerks get paid commission on the insurance coverage and are taught how to rip you off. Yes, it's my fault that I didn't read what I was signing on the screen but I trusted the **. I won't rent from Avis ever again. Buyer beware, Avis will try to deceive you.

I challenged the charge with AMEX and they have gotten nowhere. I submitted an insurance claim again through my AMEX insurance policy and Avis has not provided any information required for them to process the claim as of this date. In my opinion, this is highway robbery. I feel raped and without any recourse on this. I have written to Avis senior management and have not yet heard from them. I need to find out what options I have. I hold Avis US ultimately responsible as in my opinion, it is the same company.

After several attempts to have my original contract sent to me, I got it, and the area that is initialed in the accept box is not my initialed signature. If you compare it to another initialed signature on the same page, it does not match. When I went to customer service they told me that they stand by the contract, and would not help me further to do any kind of investigation. People, when you rent from Avis or any rental car place at that, carefully go over the contract and if there's a questionable section, ask and if in doubt, write decline and sign it. You gotta be a step ahead of the Avis scammers. This is just another tactic to rip off customers.

I also just discovered they are affiliated with Budget, another rental place I've had a past issue with. Back in May 2006, I returned a rental truck with a full tank and they said I did not and of course charged me accordingly to their guidelines. I called customer service, and they were not helpful if not down-right rude. They would not investigate further nor accept any further proof from me. Never, ever again will I use Avis or Budget! I'm an Enterprise customer, always have been (no problems). I only used Avis this once because I was able to drop the rental off at another location. I suffered stress and aggravation. My husband is unemployed and being overcharged for anything is a big blow to us financially. It's a shame a big corporation is so heartless, and is actually getting away with this type of practice.

My attorney called, left information and Avis never got back in touch with her. Never once did Avis tell me this nor did they call to tell me that they were not receiving any type of payment. Also, I contacted my bank to see if the 141 dollar charge was processed and my bank rep said yes, that Avis had received those funds. Yesterday on 12-9-2010, someone from Avis called me from India to see when I was returning the car and I told them I would be returning it the next day. They said that was fine. So today, when I went to return the car, the rep at Avis told me that the account balance was 560 dollars but not to worry because Avis had received "authorization" and the money had already been withdrawn from my account. I never gave Avis authorization to take any money from my account because I thought my attorney was being billed.

Furthermore, they took these money before I ever returned the car. I called my bank and they told me that the night before funds for 330 dollars and another withdrawal of $141.70 had gone through on my account. When I disputed this with Avis, they said there was nothing they could do, but they did realize that I was being charged the wrong rate the whole time and somehow raised my total balance from $560 to $619.00. So Avis emptied out my bank account, without my authorization, and never even tried to contact my attorney back when she called them and gave all of her information. I am injured and cannot work for a month.

Now, I have no money at all. Avis took it all without asking and I cannot pay my bills. Also, they are still trying to charge me an additional $150 because I didn't have enough money in my account to pay the full bill. Avis is a company full of scammers and I swear for the rest of my life I will tell everyone I know not to rent cars from them.

The next day I called to verify the total amount charged to my card, and they said they had to charge me an extra $19 because the gas was a little lower than the F mark. I had four other people observe the needle before I left the car in the parking spot of Avis. I tried to explain that I could prove that I had filled the tank completely as I had receipts with a time stamp, but they would not hear of it.

The Avis rep said that the guy who cleaned the car in the morning said that the fuel was low. So it was my word against his. So much for the customer is always right. I brought to her notice that there was no measure to be certain how much gas was there when I took the car and when I left it back. Finally I said to the rep that I would never come back to Avis ever and she said okay. I will make sure I pass this on to all my social networks. This is either a scam on the part of the employees at that location or one, of the company as a whole.

After numerous follow-up calls with no response, I was told that the car had been searched and nothing had turned up. I asked for them to double-check it and was told that they had, and no sunglasses had been located. Someone in the organization clearly pocketed the glasses, which doesn't come as a total shocker, but it's reason enough not to ever do business with them again. Further, the customer service rep had an attitude of "I could care less", and that really bothered me. It could have been a laptop or some other item a lot more valuable than a pair of sunglasses. I am sure people leave personal items in rental cars all the time, I know I have before. Just be super careful about dealing with this company and make sure you don't leave anything of value in your rental car.

When I asked her if they fill up the cars when you do pay for the gas option, she said no. This means they charge you for the prepaid fuel option and a charge if you don't bring it back full, without ever filling the tank themselves, passing the burden on to the next renter, and making a very large profit on literally, nothing. The fuel tank gauge they use is from 1/8 - 8/8. There is always a discrepancy of how full you are returning the tan in their favor. According to my contract, I rented it with 8/8 full of gas.

In actuality, it was 3/8 full. When I got my receipt, it now says that I returned it 0/8. I returned it 3/8 full. They are lying to their customers, trying to charge them undeserved fees, and then arguing as if it was the consumer's fault. This is an obvious scam, and if I hadn't looked over my receipt, and waited in line, then had to argue with her for five minutes, I would have been charged $40 and $20 earlier in the week.

As proof, I faxed to Avis customer service my boarding pass for a JetBlue flight from Baltimore to Boston at 11:30 AM on 25 June, a bus ticket from Boston to Portland, ME as well as other credit card charges which indicated that I could not have physically driven the car to JFK. I also followed up with Avis customer service on multiple occasions by telephone.

I have asked for a copy of the modification to the reservation which should have been processed if I had actually taken the car to JFK, instead of returning it to the Sheraton in Baltimore, but I was told that such a document does not exist. Although the representatives told me that they would look into the matter, the charges were never reversed. Finally, I got my credit card company, Chase, involved and they agreed that I could not have taken the car to JFK and refunded the charges.

Just recently, I received a letter and a message from Avis. The charge which were refunded to me by Chase have now been sent to Avis collections. Avis collections claims that I owe Avis $80 after Avis adjusted the charge to $108. However, this does not make sense. If my original rental was for $53.99 and I owe $80, then how was my account adjusted to $108 as collection claims? Clearly, there is a lot of confusion over this reservation on the part of Avis.

Collections has now told me to contact Avis customer service to resolve the issue. However, customer service has stated in an email that they will not help me because it has been turned over to collections. Avis customer service can only claim that I took the car to JFK instead of returning it to the Sheraton in Baltimore. Customer service can neither provide a return receipt nor proof that the original contract was changed to allow me to return the car to a new destination.

On the other hand, I can provide a signed return receipt to show that I returned the car to Baltimore and I can provide my boarding pass and credit card statement to prove that I purchased a flight from Baltimore to Boston. What I believe happened was that due to the problems with the computers at the rental location in Baltimore, the Avis representative made a mistake.

After I returned the vehicle to the Sheraton in Baltimore, she rented it to another customer who took it to JFK. Since the computer was not working, the paperwork was confused and I was accused of taking the car to JFK. I did wait in line for almost 45 minutes to pick up the rental and about 20 minutes to return it since the Sheraton location is short staffed and the representative at the desk must also run to retrieve the cars.

Due to all of the work being done by one person, it would be easy for the mistake to be made without the computer to keep track of the rentals. But, rather than to admit a mistake and despite the overwhelming proof that I provided that I could not have driven the car to JFK, Avis customer service has continued to aggressively and falsely claim that I owe Avis money.

She kept up a running banter with us on things like the cancelled Shuttle Launch, and we all laughed at the coupon book she gave us when my wife said "Orlando has a Bible Museum? Why would anyone go with Disney World and the rest of the stuff here?" The lady agreed and was just a very nice person in our age range. Next the car was not ready and we were asked to sit in the terminal for about 30 minutes more. We received our car a non discript Chevy blue-grey with Georgia license plates. It was small and just right for the two of us.

After returning home, we received an email receipt from Avis telling us they just charged our credit card $451.10. We contacted Avis on line and asked them to correct this and asked what all of it was for. Terry ** there told us, it was for the upgrade we asked for! We did not ask for an upgrade and we are sure even the lady would remember us and that we turned down the offer of one. Terry said essentially, "Well, you signed for it Chump." (implied) Sure enough that the paper, the nice trustworthy lady we had been chatting with and who understood we did not want an upgrade had had me sign the papers she offered and that is the price.

I don't' think even she knew the computer had come up with a total different from our reservation and we trusted her. She had understood and laughed at our emphatic "no" when offered an upgrade (we don't think we got anyway). She had no way of knowing what the price we were quoted was and we trusted her. I suspect Avis computer adds on whatever it can and they should be investigated.

There are a lot of complaints similar to ours posted on the net. I do not think Terry' s "Well, stupid you signed that so you should pay" is right or fair, the lady knew we turned that down. They also did not have a car for us at that time. If they gave us something else it should not be on us. We seriously doubt that was a full sized car, it was the small car our Holiday Inn on Universal Blvd parking lot and the interior was plastic.

We noted only the color, that it was a Chevy 4 door and it had Georgia Lic plates when we drove it. At one time we looked at the back and still couldn't tell what it was. According to the papers they gave us, it was a tan Mali license plate number 51359593 car # 17996. We refuse to think the lady there did that on purpose and suspect Avis computer systems is razzle dazzling the public. The thing that makes us mad is we suspect they had done this before back in August when we rented a van from them for a family vacation and it seems the offer was around 500 and something but they billed our card over 800, at that time we couldn't find all the paperwork to check into so never persuade it.

2. Whilst travelling northwest in convoy on A358 approaching Williston, I experienced loss of air pressures on the left side of vehicle at approximately 1500 h. I did not see that other vehicles experienced the same problem (indicating a hazard on the right of way). The weather was cloudy with intermittent, light rain.

3. At 1510 h I contacted Avis 24 h roadside assistance. A lorry arrived at 1745 h with instructions to take the Avis vehicle and ourselves to Taunton.

4. At about 1800 h that destination was changed by roadside assistance to Bristol Airport. Both the tow truck driver and I independently advised Avis that I could not proceed to Bristol during the Friday evening rush, a detour of 60 miles from Williston. A better alternative was to have the tires fixed in Williston or Taunton and allow me to proceed to my destination. No alternative was allowed and, therefore, we proceeded by taxi (40) to our destination and the Avis car was towed to Bristol.

I called back Avis but they could not help me. All they keep saying was the manager is not here and he will be in on Thursday. My bank said all they need is a letterhead from Visa asking to release the funds, but they refuse to get authorization to help a client give the funds being held by their company. I can not pay my bills because my money is not available. This is truly bad customer service. Please help retrieve my funds. Thank you.

I told her this couldn't be correct as the website showed CAD$14.81 and pointed it out to her. She just shrugged and said the computer shows it's 29.22 euros and I could take it or leave it. I talked with her for over 30 minutes to make sure she had not added anything on to the rental increasing the cost to 29.22 euros. I specifically didn't want LDW (collision insurance) from the rental company as they have a 1,000 euro deductible and my Visa credit card covers LDW with no deductible.

Visa told me specifically not to take the collision damage waiver from the car rental company as it would invalidate my Visa coverage. The agent insisted I was only purchasing liability insurance and showed me the English translation of the French contract. It showed Liability Suppression for 29.22 euros and nothing else. This was a difference of approximately CAD$365. At this point, I didn't have any choice but to accept as I needed the rental car to continue my vacation. I felt I would have to sort it out when I returned. The agent gave me the French copy to sign and I was on my way. On my return home, I spoke with Avis customer service a number of times. I explained everything in detail and requested the contract be adjusted according to the price quoted on their website. They looked at the contract and informed me I was charged for three separate insurance options: CDW 13.25, LLI 10.87 and TPI 5.10. Total 29.22.

They refused my refund request and sent me a copy of the French agreement I had signed, saying I had accepted the optional coverage. I disputed this further saying the agent assured me no other insurance was added and after reading the English translation, how could I possibly know they were combined under LLI. In North America, each individual item is listed as accepted or declined. I thought I was signing for LLI only and the agent assured me that's all there was. Therefore I feel the agent misled me. She appeared to understand English with no problem and at no time told me I was signing for two other optional services. I also feel it is unethical or even illegal to provide an English translation which is different then the original French version and use that as a basis for obtaining a signature. Not only did I incur an extra charge of CAD$365 but by adding the collision insurance, I was now liable for the first 1,000 euros in damages. I should be refunded the two insurances I did not sign for, CDW and TPI a total of 263.37 euro with tax.

I was charged $51 for a $1 toll over a a year ago, but a relative came to visit my mother in Homestead Hospital this last Saturday and the rental car is charging $50 dollars for the toll service. The rental car company did not mention anything about the tolls at the time of the rental. It is unfair, the excessive service fee; a $5 or $10 fee is more fair. Imagine all the tourists that come to Florida. The car rentals are making extra income when they are the ones not informing the customers how the tolls works in South Miami. These tolls without cashiers are a bad deal.

Additionally, I was told I couldn't speak with the district managers because they both were out of town. I called Avis customer service and they told me Chris **, Director of Security, put on the “Do-Not-Rent” list because of an incident on September 16. There was no verbal incident on September 16. I rented a Dodge Car that was heavily scented with men’s cologne. I called customer service and asked them if I could get an adjustment on the rental cost because I have asthma. Moreover, I had a 3:30 pm job interview in Tyson Corner and I did not have time to return the car for a new car. Furthermore, I rented a car twice in the last two weeks and no one at Avis told me I would no longer to be able to rent a car. I had a doctor's appointment today which I had to cancel because this company deliberately chooses not to inform via letter, email or phone about this "so-called" incident. For the last four years, because I do not have a car, I have been renting with Avis twice a month.

I was left carless and unable to go to my pulmonary appointment because Avis did not notify me that I could no longer rent with them. Additionally, I can not use the "free rentals" that I have accumulated with Avis this year because of a verbal incident that never happened on September 16. Because I have rented so many times with Avis, I get a lower rate than the over rental car services. I now will be subject to pay a higher rate. I was recently laid off of my job of 14 years and losing my free rental is totally unfair for an incident that never happened.

The car already has several thousands kilometers on it but Avis promptly charged our credit car for 449.00 Euros even though the credit card we used for the car rental cover car rental insurance. This is an Avis-scam. They have done similar damage-scam-claim many times before. I just wish we knew before we rent car from Avis but never again. All car renters should be careful. If there’s no procedure for a walk-through on the rental car, you should take pictures carefully before you drive off the parking lot to avoid this type of Avis rental car scam.

Avis send bill of 177.99 USD as if they had not received any payment when they did. Statements were provided. Avis threatened legal action in writing. I buckled to stress and harassment, and paid 126.06 USD on another card to avoid legal action. I was told by Alex ** that I would receive and email receipt of payment and that I would not owe extra. Avis charged an extra fuel charge although they were probably right to do this because they had double refunded it.

I strongly believe I have been shafted by this large company. I have been threatened with legal action and have overpaid.

While I was trying to discuss with the representative, he insisted that this extension will be a full day rate and before I get a chance to ask for someone in the management to further discuss this issue, he rudely said, "Go read your contract, end of discussion." And he hung up. I cannot believe being a customer service representative can hang up on a customer like this before I even get to ask for his manager. This is completely not acceptable.

After a few tries, the car restarted, and we were now heading to Basking Ridge to fix the car or hopefully to get a new car. By now, it was 8:15 am. When we got to the Avis location, the technician tried to fix the computerized program. He took the car to try and got stopped in the middle of the road unable to go. As it happened to us, a few tries later it restarted. By 9am or so, we got a new car and were finally on our way.

On July 16, 2010 we rented another car from the same location. We were going to pick up our daughter from camp early next morning. I picked the car up at 7:30 pm and parked it across from Avis, where they ask you to move it once you have rented it. Later at night, when my husband returned from work we went to get the car together. We noticed that the gas tank wasn't 8/8 full as it stated on the contract, but only 7/8. Since we left at 6am the next morning, we did not call and thought we would tell them when we returned the car (wrong, of course). We also noticed that there was a water tonic bottle in the trunk, but we left it there. It wasn't ours. When we returned the keys the morning of July 19, 2010, they checked the car and told us that there were two scratches on one side of the car. We did not have any incident with the car and we never noticed any scratches.

I had to fill out a form for Avis and I declined any responsibility. The person at the office laughed at me and said I could not decline the responsibility and added something else on the paper. I told her that the same as they did not notice a water tonic bottle in the trunk of the car and they left the gas tank not as indicated on the contract. I did not feel I could assume the responsibility of a scratch that we didn't think we were responsible for. The staff at this location were rude, disrespectful, unprofessional and were never clear with the information provided to us.

He called Avis and described the events, they apologized and said to speak to the manager at the Princeton Avis and that all was noted.

He works in client service and called the next day not just to complain about how he was handled but to let the manager know what had happened and that that person should not be dealing with clients (she hung up on!). So when he spoke to the manager the next day she simply defended the woman who hung up on him and said that he was yelling at her (he absolutely was not). That was it.

I drove my rental car to the drop off location, and seeing no signs for returns, drove it to the place where I picked it up. When I went to the return booth, the agent told me to turn the car around and drive it to the return line, a few yards away. While I was maneuvering the car to the return area, Rolando yelled from another vehicle saying, "You can't park there." I yelled back that I was not parking as I was still moving the car to the return location.

Rolando got out of the car he was in and again yelled at me, commanding me to park the car and get out of it. When I asked why he was yelling, he responded that he was just trying to ask me a question. There was never a time when he asked me anything; his encounter was a series of loud commands. I felt upset and threatened by his behavior and do not understand why an Avis employee would treat a customer in such a rude and confrontational manner.

After completing the return of my vehicle, I proceeded to the rental counter inside the airport and asked to speak with a manager. I waited 45 minutes for Angie but she did not come to talk to me. Rolando came down to the rental area and I felt uncomfortable and threatened being near him so I left to catch my plane.

The experience was frightening and I was harassed by this employee with no way to report him. I believe he is dangerous to other customers and should not be dealing with the public. With so many unemployed people, I can't understand why Avis would accept this unreasonable and unacceptable behavior from one of its employees. I will not be using Avis or Budget again for my car rental needs.

The only person I saw was a man on a ladder apparently changing a light bulb (or something) about 8-9 cars ahead up under the carport area. I spent five minutes or so organizing my bags and looked around once more. Nobody ever came out to check my car in. I could see that the airport shuttle was getting ready to leave and I was running late for my flight. In these cases in the past, I have just left my car there with keys in it (even when the facility was closed); that is standard procedure. I left the GPS in the glove box and got on the shuttle to the airport. I never saw or spoke to anyone and I guess nobody saw me, according to the manager whom I spoke with later. I also asked this manager whether there was any security there at the lot, and he said no, no security personnel and no cameras other than one camera at the entrance, which would have recorded my entering the lot.

Later that morning, I got a call from a very flighty and breathlessly frantic young woman who said they did not find the GPS in the car. I assured her that I left it in the glove box, and maybe someone just misplaced it. I explained that no one had been there to check me in. She assured me that she had been inside, but I never saw her. If I had seen anyone, I would have locked the car and brought the keys inside. Perhaps she was in the bathroom or in the back as the manager suggested. That may be, but no one was actually at the counter when I arrived, and for the several minutes I was there. The manager said I should have given the GPS to the bus driver, but that would be the last thought that occurred to me. Does the bus driver even work for Avis? That wasn’t even a consideration and no such instructions were given to me when I rented the car, verbally or in writing.

In any case, later that day, I found an unauthorized $450 charge on my credit card bill which allegedly was to buy Avis a new GPS. I called the manager, who was quite rude and unhelpful and insinuated that I had stolen the GPS. I was extremely angered by this of course and said I wished to dispute the disappearance of the GPS. I returned it to the Avis property inside the vehicle and if someone misplaced or stole it after that time, after I had actually left the car return lot then that is Avis’s problem. He refused to take the charge off my bill, even while we are disputing it so at this point the entire rental bill has been frozen and they have not received any money for this rental.

I will be happy to pay the car rental and gas portion of the bill right now, but I will not pay for the GPS, which I returned with the car, per my contract with Avis. I did not steal your GPS. I have my own GPS, first of all, I just don’t travel with it. I also know that the model of GPS which Avis rented to me sells for less than $200! Clearly, this manager is trying to cover up for a dishonest employee (or for an unorganized group that has lost track of how many GPS they own) and make some extra money off of me to boot. The total amount they want for 2-1/2 day’s rental is $873.50! That’s about $350 per day. The Avis company refused to respond to all requests for an investigation into the incident, and as of today I'm still out this money. The manager got away with this scam clean.

However, I now know I should have complained to someone at Avis about the poor condition of the car's interior. I was charged $150 for cleaning. I did not spill anything in the vehicle, and all the maps and cups were removed from the vehicle. I returned the car in the condition in which it was rented to me. At the time of the return, the agent made no comments that the car was returned in an unsuitable condition. I found out three weeks later after Avis added the charge to my account.

Could you please provide a few guidelines on when and how a renter should complain about the body dings and dingy interior? In this case, I was tired from a long flight and stressed about the funeral I was attending. I did not want to complain, but I should have. Thank you.

When I received my credit card statement, there was a charge from Price line for $170.58, and a charge from Avis for $125.70 for the upgrade. They refused to refund the money based on the contract. If you are told you are getting a free upgrade, make sure you have them write on the contract that the upgrade is at no cost. This is where we made our mistake, and it was their word against ours. Avis will never get our business again, because of misleading tactics.

I was informed that the car was already been taken to the garage and that was no camera inside. Well, I know it is my responsibility to make sure I don't leave anything behind but I believe it is your obligation to take care of the goods left by customers and I find at least very weird that a car which was locked and taken straightly to the garage could by assaulted in a matter of 30 minutes. More, when I got to your office, the person who collected the car was there and the person who talked to us let him go without involving him in the resolution of this matter. This attitude I consider very displeasing. I suggest next time you alert the customer to make sure he/she takes all his/hers belongings when returning the car.

I called back and this time, I wanted to know her name since she was being inconsiderate and rude. When the same lady picked up, I asked if this is the same lady I was talking to. She said I don't know. I know it was her voice because she had an accent. She said that I was probably talking to an international representative because I was connected to a 1800 number. I told her it wasn't. I have also asked for her name and that I'd like to talk to a manager. She didn't give me her name but she said she'll connect me.

After being on hold for at least five minutes or so, she had connected me to an international hotline. I explained to the customer representative, who was an Asian male, about my situation and that I would like to talk to a manager, so he gave me the Customer Support number but they were close for the Memorial Day weekend. I told him that I will call back on the next business day. I was so mad that I was eager to get the name of the lady who hung up on me for my complaint. I decided to have my fiancé call back with his cellphone. When he did, the same lady answered and he asked for her name. She said it was Lisa. Now that I have her name, I will definitely report her to the Avis Corporate for that kind of behavior because customers shouldn't be treated that way.

Honestly, people like her doesn't deserve to have a job since they don't know how to deal with the customer service standards. What she did was so inappropriate. With the recession going on and people getting laid off their jobs, this person needs to be laid off and be replaced with someone who knows how to deal with people. Not by hanging up the phone just to solve the issue. And to think of it, I was just asking a simple question.

I wasn't a customer trying to complain. I just wanted to know if there were any hidden fees involved when I pick up for a passenger van and for a simple question like that, I don't deserve to experience that.

I was charged $506 for a full sized auto for 4 days. Lost some sleep and angry as I suspect I am not the first to pay Avis such an outrageous rental fee, and I believe it will happen again. I have stopped in airports since and Avis clerks have no idea how to give credit for prior payments or vouchers. I have spent hours sending e-mails to BBB, credit card company, phone calls to RCI, to Avis customer service. Everyone says, "Too bad, you signed the contract."

If I wanted to travel to New Bern, they would give me a Toyota Highlander or wait another 48 hours before I could get a mini-van. I didn't have a choice because after all my dead father's funeral was not going to wait for me to be able to get a mini-van. So I traveled the 45 minutes to get to New Bern to rent a Toyota Highlander which was the best they could do. Now I had been using my credit card a lot and I was not able to use my debit to rent a car so my mother gave me her credit card to rent the truck.

Jessica was very apologetic and said the truck would be cheaper but it was not. I took the truck anyway and was on my way or so I thought. I had gotten 30 minutes into the drive back home to pack the truck when Jessica calls me and asks me who Brenda was. I tell her my mom and she said regardless of the relationship, I needed to go get my mother and bring her back because I had committed credit card fraud. I went back home and had to get my mother out of the bed (she is also sickly and she had just lost her husband).

Before we could get out of the door, the district manager, Joe, calls and leaves me a message (I could not get to my phone because I was helping my mother get into the truck) saying I had better have the truck back in 30 minutes or he was calling the police telling him I had stolen the vehicle and committed credit card fraud! I was appalled but continued to take my mom on the 45 minute ride back to New Bern so she could let Jessica know there was no credit card fraud and for my mom to have to rent everything in her name.

Now I asked about being an authorized driver and she said I would have to have a major credit card and would have to have the full amount of the rental on the credit card as well as my mother who had already paid for the vehicle rental. What a crock! If we hadn't needed the vehicle so badly because they messed up in the first place, we would have gone elsewhere. Never rent from Avis!

On the way to Alexandria my partner which was driving the car mentioned to me that the car was not in a normal condition and that she feels something weird with the wheel. On the first day, we had a lot of meetings because we were on a business trip, and we were not sure of the wheel since my partner was driving at a very low speed.

Next day, we called Ms. N, Avis Agent in Meridien Heliopolis, and she advised us to check if the wheel is full with Air. We went to check the right wheel in the front and there we found out that there are 8 holes. We fixed them and continued out trip. Hours later, my partner felt the same feeling with the wheel again. That was on the way home back to Cairo. So we stopped again to check and we asked the man to check the four tires and what we found! The right wheel in front still have some holes and the left wheel in the back, as well. We were totally angry, of course, and we tried to fix one and put the spare wheel instead of the other one

He apologized and he confirmed that the wheels of the car were old tires. Two of the wheels were Bridgestone, which were also ok, and the two others were another brand.

When we arrived at Cairo after 6 hours, of course stopping at every Station to fill the wheels again, ** were waiting for us and changed the car with another one. I told ** that I will complain at Avis Head Office and he replied do what you want as this is Egypt and not Europe! When we returned the car back, we were surprised by Ms. ** that she charged us $1200 L.E, and the 2 invoices of repairing the wheel claiming that that was our fault!

When we asked to call the Operation Manager she called the customer service manager, Ms. Ann **, who was very, very rude to me and she also tried to lie and say that the 4 tires were new and the 4 were Bridgestone! To that extent they are manipulating their customers! I told Ms. ** that I will suspend my credit card for the reason I wrote below because I see this as a con job and not a proper rental office with a big history like Avis.

I immediately made phone call to Avis, and I was told that I have returned the car damaged and any claims I should address to car insurance Access America, because my case with Avis is already closed. I have contacted my bank, Chase, via email and phone and told them that I dispute these charges, and do not authorize them. On the very next day on December 16, 2009, I noticed a new additional charge for $695 from Avis. Again, I made numerous phone calls to Avis, also filed complaint via email to Avis, also notified Chase Bank and filed email claim to car insurance Access America. Access America claim they can not process my claim because there is no accident report. I asked them to give me a statement saying denial of the coverage, but they refused saying they want to help me. As a result of these fraudulent charges, I have been penalized overdraft fees of $34.00 x at least 10.

I have waited and nothing has been emailed. I called today, 3/2/2010, and was told they are still deciding how much to charge me? They said I am being charged the tow fee and lost key fee. I did what they said to do and have phone records to prove I was on with roadside assistance for 40 minutes. Avis is now trying to charge me for all of this above and I am outraged. They are saying the car was fine but I have two other people that saw the car breakdown as well as the taxi driver. I would like an attorney to assist me.

I called their national office and then their airport office at Denver speaking with different representatives, all of which appeared to be very understanding. The keys and parking ticket were sent via USPS from the airport on the same day, with delivery guaranteed for next day before noon. Upon arrival in Chile, I started monitoring USPS and Avis sites to make sure the car had been collected. It was not. On Monday 22nd, I called Avis in Denver again speaking with James, whom informed me that he was not aware that the car had been collected. I sent a fax to Avis Denver with all the USPS documentation. I understand that they collected the car only on Tuesday, 23.

I received a notice via email explaining that I was subject to a $70 (app) charge for admin purposes, which I found OK. Now, looking at my credit card and confirming it in Avis site, I was charged $1,293.59, which include several miscellaneous fees. I feel these charges were abusive, out of line and inappropriate considering that I had almost to beg them to collect the car and taking into account that there was nothing I could possibly do after dispatching the keys, by the fastest way, on the same day. I would appreciate any help you can give me on this matter.

I tried to contact Avis and ask for explanations, but they just couldn't send me any valuable information, just kept sending me some papers telling nothing. Simple way to steal your money since you put your signature under the contract letting them charge your card backdating. No matter how serious was damage, they will charge you for maximum possible (or even beyond possible) amount, simple but unfair way to earn money. I will never use their service anymore and never recommend them even to my enemy.

As I was driving the car was hard to control, and I thought it was because of the road conditions. I turned flashers on and drove slowly. Other vehicles seemed to be having no trouble. I drove home to pick up my husband to ride along to get my car at Harrisburg Airport. I told him the car was the worst I had ever driven as it was all over the road. The "slippery roads" icon kept coming on even on dry roads.

As he started driving the car to Harrisburg, he said something was wrong with the front end. He got out and checked, but really couldn't check underneath the car; however, he noticed the right front tire was completely bald. He took a picture of the tire, the car license and got the VIN as we wanted to make sure that Avis knew there was a mechanical problem causing a safety issue even though there was an inspection slip stating the car had been inspected Feb. 11th.

We continued to drive towards the airport but called Avis (1:44 p.m.) to see if they wanted us to continue driving the car under the circumstances as there was definitely something wrong with the steering. Arrangements were made to meet us in Dauphin, PA within the hour. As we drove the front tire blew out; we got to the Pilot Truck Stop in Duncannon and pulled in. Avis was to call us back when they got to Dauphin; but since we didn't here from them, we called again to tell them we only made it to Duncannon and had to pull over because the tire blew out. As they did not arrive, we called again at 3:32 p.m. They said it would be another 45 minutes to one hour before they could pick us up.

Not hearing from them again, we called them at 4:32 p.m. and were told it would be another 4 hours until someone could get there (making it 8:30 p.m.). Original call was at 1:44 p.m., making it 6 hours from initial call. We said we could not wait and they told us to leave the car where it was at the Pilot Truck Stop with the key under the mat. Our son-in-law, who lives in Allenwood, PA (about 70 miles away), came to pick us up and take us to Harrisburg Airport to get our car.

On Wednesday morning we checked with Interstate Towing and were told that the Avis car was picked up by their tow truck and delivered to Avis at Airport Road, Middletown, PA on Tuesday evening. The keys were given to the only employee the tow truck driver saw working there. On Thursday, Feb. 18th, John from Avis in Newark called and said this is a serious situation and he would email me with a confirmation number that the Avis contract had been voided and let us know the status of the incident. We have heard nothing and have not been able to reach anyone who can help us.

Times and photos are documented on our cell phone and we talked with several of the employees at the truck stop as they were wondering why we were there so long. This is a safety issue. We feel I or anyone else who may have gotten this car was in danger driving on the interstates or anywhere. I drove almost 200 miles before I picked up my husband and the tire blew out along Rts. 11-15 within 30 miles after that. Over $387 was an outrageous amount for a rental car for one day; however, when a person is stranded they take what is offered.

When I later learned I was charged for this (over $300), I contacted Avis to explain the situation, expressing that I was misled and believed what I signed was the initial agreement for the rental. The salesperson intentionally tried to keep me distracted with jokes and chatter while rushing me to sign a contract that I didn't understand. Since I had never had a sales agent at a car rental place do this to me, I was not overly cautious about what I was agreeing to on the contract.

In the end, the company would not make it right nor work with me in any way. I lost the $300. Do not trust sales agents no matter what. Sadly, they will happily rip you off and laugh all the way doing it. Yes, I failed to read the fine print but regardless, Avis's business practices are very misleading and they will do nothing to assure their customers are happy. Fortunately, I get the final say as I will never use them again and of course, they taught me a valuable lesson about never signing something until you read it very carefully. Do not expect them to explain it to you or care that you understand it.

After doing some investigating, they said that they did receive a payment from Priceline but it was not enough and that I had to make up the difference or take it up with Priceline. They also informed me that I was being charged for bringing back the car on an empty tank. I could not believe it! After talking to a supervisor, they acknowledged that this was their mistake and would reimburse me the $513.22. Now! After five phone calls, a lot of apologies, and admitting their mistake, I have only received $386.16 of the $513.22 after a month! I have now brought it up with my credit card company Wells Fargo and they said that they would be more than happy to take care of the situation and reimburse me the remainder until they collect from this unethical company, Avis.

Our arrival at the vacation home at Indian Rocks Beach, Florida was late at night, so the following day, I proceeded to make contact with Avis. I had to make countless phone calls just to speak with the right person who could assist me, not to mention the exuberant amount of time on the phone waiting and being transferred using my cell phone and roaming minutes in trying to get the seat belt issue resolved. Upon finally speaking with an Avis representative and explaining the seat belt situation, Avis located a mini-van at the Clearwater Airport, Florida. Given the circumstance of the seat belt, I asked if Avis would drop off the vehicle at our vacation home since I did not want to risk putting my family in the vehicle without seat belts and they refused. I wasted an entire morning trying to reach an Avis representative that could resolve my situation, had to wait for Avis to locate a mini-van, had to drive the vehicle with the inoperable seat belts to the Clearwater Airport having to leave my family behind, and then I had to drive back to pick up my family so that we could begin with our planned vacation. The entire day from the start of our vacation was wasted trying to resolve their matter.

After returning home to Colorado, I sent an email to Avis customer service explaining the events and details, and explained that I would not do business with them again given the customer service, faulty equipment and their unwillingness to rectify the situation. Their response and opening line began with "We were appalled" but obviously not enough. Their solution was to offer and I quote, "As a gesture of goodwill, we are mailing to your address on file, Avis customer service certificates worth $30.00, which we hope you will use on a forthcoming Avis rental." Not only did I not get the vehicle reserved, spent a great deal of time trying to reach an Avis representative, used an enormous amount of roaming minutes, had to drive to a different airport to exchange the vehicle which should have been dropped off, and then had to drive back to pick up my family, and the best I was offered is a $30.00 gift certificate issued in good faith and to boot, towards the rental of another Avis vehicle which was made clearly I would not be doing business with them again.

The expense alone using roaming minutes on my cell phone was already beyond $30.00. Tell me, how is that providing the customer with any incentive to rent from Avis again? I travel extensively both business and pleasure and Avis is always a preferred choice. But after the kind of customer service experienced, I will not be renting from Avis again. I want to reach out to as many people as possible so that they are aware and hopefully, prevent anyone from having to endure the hassle I did. Avis has lost my business as well as from any family member. With the economy the way it is where traveling and vacationing is becoming increasingly limited, can Avis afford to lose all this business?

The second rental date was 01/12/08 and I was mailed a violation notice on 10/23/08 in the amount of $45.40 ($0.40 toll + $20 citation fee + $20 admin fee). I disputed the violation (by phone and website complaint) and then apparently both the citation fee and admin fee were waived, because my Amex card was billed only $0.40. During the dispute of the second notice, in May '09, I spoke with a lady named ** at Avis e-Tolls, at 516-684-9584 ext. ** (I can check the exact date from my cell phone records, if needed). As I'd said before, I told her I had never not paid a toll, and it was inconceivable that I would just not pay tolls every time I visit Chicago. She replied that one way this could have happened is that I had not paid the "exact" fines. I asked her if that meant that if I had paid $0.50 instead of the requested $0.40 I would be fined for not paying the exact amount. Incredibly, her reply was "yes".

I could not believe that an arm of a city or state agency would ask for $0.40, gladly take the $0.50 given, and then later charge greater 100 times more ($45) because the amount paid had slightly exceeded the amount requested. In May '09 I filed a dispute on the Avis e-Toll website, taking this position, and also said I was considering filing complaints with the Illinois and New York State Attorney General's Offices. Apparently, they accepted my arguments as they subsequently charged my Amex card only $0.40. Interestingly however, they never responded to my filed dispute, either by phone or in writing.

Now, I just received a charge on my Amex card for $4.00 from Avis e-Toll related to another rental in Chicago on 08/04/09. I called Avis and was told again that Avis e-Toll was a separate company and I had to call them. Here we go again, three times in three rentals, in the same city, over a space of about one year.

I can't accept this abuse. I believe the pattern of behavior from Illinois Highway Tolls, Avis, and Avis e-Tolls is very unfair, and perhaps illegal, and if so is being perpetrated on large numbers of people. There is the apparent assumption that the renter is guilty until proven innocent. But there's no way to do that, except through the force of reason and much time and effort. That ensures most people will pay the fines even if they shouldn't.

There's the ridiculous (if true) practice of levying fines for overpaying tolls, while at the same time accepting the paid amount in the first place. I believe any peer would find this to quite surprising and unfair. There's the apparent pattern of not replying to written disputes, quite possibly to avoid admission of guilt, while simultaneously waiving amounts to perhaps avoid further investigation. There's the absurd amplification of the amounts due, from in my second instance, just $0.40 to greater than 100 times more ($45.40). There's the practice of the rental car company passing the renter's credit card information to Avis e-Toll who then automatically levies the charges to the card, sometimes before the renter can dispute them (as in my most recent instance).

This issue has been bothering me now for over a year, costing me about 20 hours of my time (which is worth $1,200 based on my annual salary), has caused me to lose several night's sleep due to frustration, and undermined my feeling of well-being by making me feel powerless against what I believe is an obvious injustice. More importantly, I am trying to put two children through college and keep my job and cannot afford the time to dispute these unfair charges. Most importantly, if this is happening to me, I can only imagine that it's happening to thousands of people every month who travel through Chicago, and potentially many more throughout the country in other cities that may have similar practices.

Avis is supposed to clean out the vehicle before renting it to another person. They said that they cleaned it out. I checked my E-ZPass account and I see that my EZ-Pass was used on 8/5/09. So if they cleaned it out, that means someone at Avis stole my E-ZPass and has been using it. Everyday someone said they would call me and get back to me, so I did not cancel my E-ZPass. No one ever called me back and they kept giving me the runaround. During this time, someone was using my E-ZPass. I have to pay for all the tolls acquired on this account which adds up to $21.50 plus $21.00 to replace the E-Z Pass card.

I asked how I could get it sooner than later. They told me I have to fax Avis over the dollar amount owed to me and the bank would release back my funds owed to me because I rented using a debt card. The cost for the car was $275.13 (including tax and insurance) and their policy is to take $400 from your account due to the debt card. Upon return of the car, they subtract the $275.13 from the $400 and return the balance to your account. When the first week of renting went past, I came in and said I would like to get the car for another week. Avis said since they have my card on hold, I don’t have to pay another $400 and I should just pay the fee, tax and insurance for $275.13. I was like great. So I had $400 cash in hand, told them that I would go to the bank and deposit the money.

They said you can pay cash so you don’t have to run to the bank. I told the manager my mother gave me the $400, so how much would I owe my mom because I could not figure that quick what $275.13 from $400 was? The manager summed it out for me and I gave them cash for that week. Mind you, I had no extra cash in my account, so they only had $400 from my bank on hold and I paid the cash $275.13 for that following week. So once that week ended, the one I paid cash for, I called Avis and spoke to Lodi, an agent that for the most part had handled most of my transactions. I told him I would like another week and I will deposit another $275.13 into my account, but I will call him once I put in the cash so the transaction will go through. I called and he deducted the $275.13.

When I asked them this morning to fax the amount owed to me, they faxed only the money I owed them that they have already. When my bank said they received the fax and Avis didn't add the dollar amount. I called Avis and got Lodi on the phone; he said they don’t owe me anything. That’s when I got pissed and started to yell and curse because I knew he was lying. They never gave me my receipt and he kept on denying it and he hung up on me. I called again and asked to speak to the manager. She said the same thing as he said. I asked for the GM's number and it was the general Avis number and I told her that I was going to make sure she was fired and Lodi as well. She hung up on me. I called the general number and got no help.

I called another location, explained my situation, and the Avis employee agreed with me and gave me the direct cell number for the GM. I texted him and left many messages, but there’s no return call. I called my bank. We conferenced Avis that I rented from and Lodi was saying, “Oh, you will get your funds released tomorrow,” when he knew my bank was on the phone as well. The Avis manager came on being very condescending and rude, so I told her I am going to get them fired because at first they said I was getting nothing, and now my bank is on the phone now they say I will get my due funds tomorrow. The GM has yet to call. His name is Dean and his number is **.

Having arrived at Port Elizabeth airport on 29th May 2009 to return the car, I was met by a male who received the car. I had filled the tank up with fuel as previously requested and handed him the paperwork. He had a look around the car and said to me that it's all fine, "Would you like your invoice now or in the post?" I told him that we were in a hurry and I would rather it in the post. I had expected two pre-arranged charges on the invoice which were a one way drop off fee and a delivery fee, as the car was delivered to me at the start and I wasn't retuning it to the pickup location due to my self-drive tour.

I immediately phoned Avis customer services on 8th June '09 and they said it would be investigated by foreign damages team. It would take 30 days. Thirty days had passed and I had no reply. I phoned again on 8th July 2009 and the male I spoke to said the car was damaged and had to be repaired and that I haven't been charged for the damage or the excess but only an admin fee of 412.75 ZAR. I explained that there was no additional damage so there shouldn't be an admin fee for damages and that it wasn't fully investigated as an investigation includes all parties and I wasn't contacted. I wasn't getting anywhere with him so I requested a supervisor/manager.

On the same day, I received a call from a male I believe was called Hilton. I explained the situation again and he said he understands and that the damage wasn't perhaps noted thoroughly enough, etc. and it could quite well be damage that was already there. I know it was. He told me that he will contact me in 5-7 days and we will resolve the issue. On Thursday, 16th July 2009, I received a credit card bill from Halifax dated 13th July 2009 and had another charge of 195 ZAR dated 22 June 2009. This is nothing more that theft and I haven't even been contacted by phone or in writing advising me that this was to happen or what it was. They have just kept my details and added a further charge. I called Halifax to cancel the card as they were taking further unauthorized monies. This is a separate issue that needs resolving too.

Friday, 17th July, came and no call. I phoned to speak to Hilton and a female stated that he is on the phone and he will phone me back when he had finished. I asked her about the charge of 195 ZAR and she said she'll try to find out and let me know but probably a traffic charge? Again Hilton didn't return my call. On 22nd July, I phoned again to speak to him and again he was busy and she told me that he would phone me back by 1700H. This again didn't happen. This matter will not get resolved by myself as they are ignoring me and having charged for something that is incorrect they hope it will go away. I have researched this on the internet and this type of thing is happening worldwide with this company. The fact is that the total value is about 35-40 ZAR for admin fee for damages and 15 ZAR for the additional charge on 22nd June '09. This cannot continue to happen and there are other people in the same situation that may find it too hard to pursue but this is how they are getting away with it.

I called the main office and spoke with several people in the complaints department. Their suggestion was to go to another car rental business. The other rental companies would not rent to a "walk up," and all the cars had been reserved. We were stranded at the airport. After several more calls and no assistance from anyone at this company, I secured the money to cover the $500 from my mother. This took more than 3 hours. I told them at the time we signed the paperwork that I would be paying with the check card originally presented for the car upon return.

Once we got the car, it was beaten up. We took pics of all the damage and had one of their garage workers sign off on the damage for our protection. When we returned the car on 7/14, the return guy said the card was charged. We had to go back to the airport and stand in line to have the charge removed. When we gave them the check card again, they ran it and told us it was declined. We then had to get out of line, find an ATM for the same card, get cash, get back in line, and pay it with cash. We were assured the change was reversed.

As we were waiting in line, I saw 2 more people hit with the surprise $500 charge. When we were waiting to get our receipt, I spoke with the manager and told him they needed to have the charge posted somewhere, so people would know what they were going to be required to do. He swore that it was posted "somewhere." I told him they were unethical and that they're scammers. As we were walking away, I saw him put out the sign stating the "policy."

On 7/15, they charged my check card again. I had to spend 45 minutes on hold with their complaints department for them to tell me it wasn't a charge and that it was a hold that would be released in 48 to 72 hours. I work at a bank. It wasn't a hold; it was a charge. I had to have her conference in the bank to release the funds back to my account. I will never rent from Avis again. I would encourage anyone thinking about renting from these scam artists to pony up the extra money and save your self a lot of hassle.

I received another letter on approximately June 23rd to say they have attempted to charge my credit card that I used to rent this card. What do I do? I am not responsible for damaging this car. They are attempting to charge my credit card and I have no idea what fine print I may have signed that would allow them to do this. I declined the insurance as it is covered on my credit card and it appears they are using this and taking advantage that perhaps after this much time people will just pay? This is time consuming trying to stop this company from doing something like this. They are probably banking on the fact that most people are busy and just pay, but this is not right. I would appreciate your advice.

Friday morning when I arrived, they did not have a car for me, no GPS available, my confirmation number did not come up again, and they could not accept my Visa debit card. I'm unaware that I needed a major credit card. The only vehicle they had was an SUV, so they gave me that for the price I was quoted for. I had to borrow my mom's credit card for the SUV.

Teresa (another customer rep) promised me that they would not take out any money from the card, because we agreed I would pay cash when I arrived back. My mom did not want me to take out any money. So she promised that would not happen. She (Teresa) lied to me and my mother about the transaction, and my balance came out to $180.00. I would never rent from Avis again, and I will pass this on to friends and family about this business.

When I brought back the car in Las Vegas, my bill came out to $911.72. They said it was because of an underage fee and GPS fee. He didn't explain to me that at the end, there will be any additional charges. Turns out in the contract that I signed in small letters stating there is a $27 per day underage fee which came out to $243.00 and a GPS charge of $69.97. When we gave back the car the associate in Avis said that all charges on the contract need to be circled and initialed which he didn't do. The only thing he did circle and initial is the original amount which was $301.71. I also asked for the GPS and asked him how much it was, he said there is no charge for GPS. I called Avis 3 times, and tried to dispute my charges; and they just ignored what my issue was with them.

Per the Avis Panamanian representative's instructions (via the volunteer translator), we left the car in the airport parking lot and dropped the keys into the drop box (hole) in the Avis counter. Avis still continues to charge us a daily/hourly rate for a car we turned in. We returned the car with a full tank of gas. The mileage was 89729.4 kilometers. The time was 1600 local time on Friday, 27 March. I suspect the car is still sitting in the parking lot, or by now has been stolen. I am curious and apprehensive as to how long before the arrest warrant for us is issued.

It was particularly frustrating that we could not contact anyone with Avis in Panama City, Panama. It took many calls and hours on hold before we finally reached someone at Avis Customer Service that was even willing to take some ownership of the issues. While Avis USA customer support has rendered some assistance, they also were unable to contact anyone in Panama who could speak English. Finally, Avis USA supposedly sent a fax and asked us to wait another 48 hours. Avis has not replied to any of our emails. I personally feel that the Avis operation in Panama City needs a complete evaluation of its operational and management practices. As a long-time Preferred Avis customer, this has been a terrible experience, which still has not been resolved!

After all this the guy at the counter gave me a number to call and I called for 2 days before I got someone on the phone. Then she gave me the runaround! Finally after a month and a half, I got the adjuster's name and talked to her secretary. She told me to get an estimate and fax it to them so I did and after 3 months haven't heard anything from anyone. I have called several times every day and left several messages and get nothing back!! If I don't hear anything by the end of this week, I am going to see a lawyer. This is beyond ridiculous!!

About two months later, I get a letter in the mail, telling me that I needed to pay $1100 for repairs. Even their documents are vague as to the severity of the damage. I ahve tried to resolve this, and even said the heck with it and mailed the signed form back to them a month ago. Now I am getting another notice in the mail saying that I am ignoring them. I have never made using Avis a common practice, and I will certainly never us Avis again. I will warn everyone I know not to use Avis.

I've been trying to work this out, but it seems I am now liable for $350 instead of the $42 or so for the original ticket.

The Avis representative was checking the computer for my information and suddenly looked up and in a very loud voice proceeded to tell me and everyone else standing within 15 yards that I could not get a rental car as my credit was not good enough. I said what are you talking about and she said loudly that my credit score was only 500. I said what are you talking about, how would you know what my credit score is when you did not run my credit? I informed her that my credit is well over 700 and that I wanted a rental car. My job would not even allow me to work where I do if I had a credit rating like she said. I never have been so embarassed in my life.

I am retired military, was a police officer for nine years (injured in the line of duty) and now work for Homeland Security and could not get a rental vehicle. The lady basically asked me to get out of the line so she could help some customers and I asked her if this was it as I needed this car to go to the Federal Law Enforcement Center for my job. She told me I could contact customer service if I wanted to. I tried to contact customer service for nearly two hours and finally got a recording telling me that customer service did not work on the weekend.

I was stranded until I went over to the Hertz rental car agency and asked if they could rent me a car. They rented a car to me without reservations and I was on my way in less than 15 minutes. If my card was bad then why could I use it right beside the Avis counter. The employee at the Hertz counter heard the entire conversation between me and the person at Avis ticket counter and he said well, You know where to come to the next time you rent a car. Very upset, hurt and embarassed the way I was treated at Avis.

It cost more money to get my car as I did not have a reservation and cost me an appointment and a two hour delay waiting while stranded at El Paso International Airport

Anyway, when I left the rental agent I asked him if any thing further needed to be done. He said "no". Then I started getting bills in the mail which I refuse to pay. We had the car in our possesion the entire weekend where it was parked at a private residence. When it wasn't there we were in it. The scratch was very small and could easily be buffed out for a few dollars with some polish. There was no more damage to that car than normal wear and tear. They want me to pay $1308 in damages. they are threatening to send the bill to collections.

RE:Document #835603834. I travelled to Ireland to go on a golfing trip the week of June 22-28/08. I rented my car from Avis and the other four rented from Thrifty. We travelled together and went to 5 different golf courses during the week. When I originally picked up my car I was sent out to the lot and had to find it without any assistance. I did not receive any instructions on how to start the car or know where to find it. It was backed up tightly against a fence. The only instructions I had received were from the Avis shuttle driver on the way from the airport who gave the group on the bus instructions on how to drive on the left hand side of the road.

The car worked fine and I had a good week. Neither my car or my friends cars had a problems during the week. Upon returning my car they asked how it went and made an inspection and checked the car thoroughly. He gave me a tag after the inspection and I went into the office to pay what I owed. I told them everything went well and they completed the bill and charged my Visa $238.07 Euros. Just before I was about to leave to get the shuttle to catch my plane a rep came in and said they now notice there was damage to the front right tire and asked me if I had hit anything. I did not have any accidents and could not recall hitting anything to which they responded that I must have hit something. I had insisted I did not hit anything but the rep said they would have to fill out a damage report.

I found this strange that they did not see anything during the first inspection upon returning the car (that was very thorough) when I first got back and wondered if they had just switched the tire after I had returned the car in the lot. They asked me if I had noticed the bubble/bulge in the tire when I picked it up and confirmed I had not checked the tires but only the body of the car. The bulge was not immediately noticeable and assumed it was either a tire defect or was already there when I picked up the car since the rep that inspected the car when I first returned it didn't notice it. I asked for a copy of the accident report and they refused to give me one and just gave me a new bill for $525.81 Euros. When I asked if I could speak to the manager they told me to go to speak with the customer service rep in the airport.

One my friends who was travelling with me is the Manager of Bridgestone Tire (has worked there over 20yrs) and looks after all the Gov't and Consumer Fleet Sales. He spoke to Megan C. Avis Rental Sales Agent at 1:55pm on June 28/08 at the Shannon Airport. He explained to her that the bulge in the tire could have been from a tire defect and may have been there for a while. He had a good discussion with Megan and she promised to have a mechanic look at the tire on Monday June 30th and would have someone contact me. I asked if she needed any further information and she assured me all the information they required was on the system.

In the interim my friend contacted his engineer from Bridgestone Tire and to get his opinion and he stated the following: "he agreed that you cannot tell for certain what the cause of the sidewall bulge would be until you examine the tire off the rim and cut into the area to really see what the cause was. He also stated that usually the bulge is caused by air leaking into the sidewall when the innerliner is cut due to a road hazard, but sometimes the bulge can take a few days or week to show up and as such could have been caused by driver before you even if it showed up while you were driving. The condition can be caused by manufacturing defect as well, but that would show up when tire was new likely although given that you didn't inspect sidewall the bulge could have been there already." I need to know that the tire was taken off the rim and that someone who knows what they are doing examine it thoroughly to determine the cause and when it happened. I need to see a copy of the report since I would like to have it reviewed by an engineer at Bridgestone Canada. As well I can not see how you can charge me an extra 300 Euros (from 1st invoice of $238.07 up to $525.81 on the 2nd invoice)for one tire and would challenge the cost of it based on some research on retail prices in Ireland.

Megan C. gave me the Avis car Inc address in Canada at 1 Convair Dr in Etobicoke to write to if I was not satisfied as well as a 1-800- number to call. I was hoping to hear back from someone at Avis but since I didn't felt I had to send this email. I am disappointed I did not hear back from Megan or some other rep as she had promised. My next step will be to contact the Consumer Association. I will also let TD Visa Travel know about this incident since they had assisted me in booking with Avis. My friends had all booked with Thrifty. They asked later if Thrifty has coverage for tires and were told they did and that the customer was not responsible.

In summary I feel I am being charged an unrealistic amt for something I did not cause and for some reason was not give a copy of the accident or tire report which means the rep may have had something to hide. Your motto is to try harder and I am very disappointed that such a large rental car company would treat a customer so poorly. I would like my complaint elevated to a higher level at Avis and would like a response with 14 days. I feel I have been mistreated and feel that due to all the uncertainties and poor communication I should receive reimbursement for all the extra charges. P.S. I notice the make/model and the rental agreement on the Avis vehicle condition report dated Feb 22 is different that what is stated on the Avis Rental Agreement.

When we came home from Florida to California, 2weeks later only to find a statement from Avis charging us a broken cable for $450.00 dollars. It was working perfectly fine when we turned it in and I think it's the negligence of the person who did not properly checked the car nor the gps. If the GPS is working, and only the cable is broken, that is if it's broken, Why did they charge us for the whole gps system and not for the cable?

Spoke to customer service which we were disconnected twice and the 3rd time I spoke with a assistant supervisor who looked into the matter and said we need to speak with the general manager and was given a phone number and left a message, didn't get a return call until the next day. He told us he would get back to us in 3 days, but didn't hear from him since and it's already been 5days.

Now it is passed the due date of the violation, they still have not paid for it. The court will issue a warrant soon and it I don't paid, I will lose my license. I call the avis violation department and no one answers. I left messages and no one reply.

My credit is being charged with finance fees. I have spent several working hours on the phone trying to contact someone. I cancelled my credit card thinking someone had fraudulently used my card.

After arriving at the air port and discussing with with the front desk officer the fact that i was not properly informed about the coverage she stated the flyer is always there, you should have looked. Afterwards I was told to contact some lady called Carolin and i was given a fax number. Since then and i am not able to reach her totaly and every time i call the avis number and mention an accident i end up on hold for long period s and given another number which ends up to be a wrong number.

Right now i nothing has been charged to me yet but i am feeling that i will be ripped of by them. Also i have requested to go through the estimation procedure in timely manner for am not a canada resident and i won't be able to repply back by teh time they finish their fraud procedre with no listener. Could you please advise of the action to be taken against them for it has come to my understanding that the legal system in the US & Canada is against such fruad actiosn and is well known for its integrity.

i expecting a large amount to be billed to my credit card at a time that i am raising a little kid and in need for every penny that i am making. this is not only about the physical damage but its the stress that i am living in feeling that i was ripped of and expecting more ripping.

I had declined insurance so I was responsible for the cost - which I assumed would be for fixing the bumper, paint, etc. I didn't take the car to get my own estimate because I figured Avis would call me with their own and give me a choice to get an estimate. A few weeks later I received papers in the mail saying that Avis had sold the car to a salvage yard and I was responsible for the difference between its market value and what they got for it, which was roughly $4000. Also attached was an estimate for damages totaling $5225, which listed replacements for everything from the headlamp assembly (which wasn't broken) to the radiator and fan. I think it seems fraudulent because there was only one estimate from a company they probably have a business relationship with and also because I wasn't given a choice to get my own estimate, even for comparison or verification. The car had 28,000 miles on it, and was over a year old. Avis was probably getting ready to sell it soon anyway, and this way they got a really good deal.

I did pay the repair cost for the rented car, it cost me 1100 US dollar and maybe another 3800 US dollar for the 3rd party car. It made me worry about this accident and cost for almost three months. I don't know what will happen next, and it also hit my finance limit from this accident.

The receipt that was given to us by avis was for the amount of $249, the cost of a weekly car rental, which we had agreed to pay even though we did not have the car for a whole week. On March 8th we made our weekly stop to our credit union and as I reviewed my account statement I came across a $679 transaction from Avis. We called Avis and asked if they remove $679 from our bank account on March 3rd when we used our debit for the amount of $249? Their answer was because we had the car for the week and there is nothing they can do about it. We have a receipt which claims a weekly payment of $249 for a car rental. Number one we didn't have the car for a week, Number 2 State Farm had refunded us the $249 so that we could go to enterprise a car rental company that they deal with directly. Avis removed money that didn't belong to them and could not come up with a reason why they took this money. Our Bank is currently dealing with the situation. We have witnesses to how long we had their rental for so we can prove we did NOT have it for a total of a week.

We can't pay our electric which is on a payment schedule, we can't pay our car insurance or buy groceries not to mention we had to go to a quick loan place because our rent was due and we didn't have enough to pay rent. So now we have to pay the loan place back including the outrageous interest. I hope that our electricity wont be cut of because now we have bounced a check.

I needed that car because I expected in the same day 4 guests (members of my family) from Romania, and my own car is a Toyota Aygo with only 4 seats. I was forced to travel twice Rhoon (NL)-Dortmund (DE) in order to bring all my guests safely at my place, and also I've had to cancel the travel plans for that weekend. Also I've spent a lot of time, nerves, and phone calls trying to get another car on Saturday, February 16. (It was impossible due to very short notice), and then on Monday. The moral damages (transforming a supposed nice holiday with relatives, all of them over 60 years old, was a nightmare) were considerably higher than the financial ones. I consider this also a clear case of discrimination against an EU citizen.

We presented a copy of our contract with confirmation number that we printed from the computer but could not get any explanation of discrepancies. We were told that the manager was not available at that moment and that we had to wait. However,we had flight to New York that would not wait. We refused to sign the charge reciept for 788.15.

When we came to New York, we called AVIS with complaint. They investigated the case and sent us a copy of the contract, which allegatelly, my husband signed (4 pages total) and only one page has my husband's signature on. ... There is no total amount that would be charged. There is rate per day(21.78) and insurance rate per day without total amount written.This was only page of contract that we have been ever presented. We assumed that the charges for insurance were those that we already paid (135dollars). We have never agreed to purchase any other insurance.

I have been unemployed since Aug. 22. When I went to my bank to withdraw $140, I found out that the balance available was $26 because of the unauthorized charge of $125 from Avis Rent-a-Car.

When I got to the counter at Avis in Va, I was not informed by the representative that there were additional charges. I showed her my confirmation with the total I was to pay and she did not state there was more charges. As far as I knew, I was paying $600'ish.

When I dropped off the car in Fl, the final bill came to $1300. I was told to complain in the office or call it in. I choose to call it in since I still had to get on a plane. I called twice to get resolution. Each time I was told to fax in my confirmation from Gap, which I did. Each time I was told that I should have looked at the Avis site with the confirmation number for additional charges. And I stated to both customer service reps that the confirmation did not state there were more charges, so why would I assume there would be. If there was, the person at the counter should have told me.

They said no. She does not know all the charges. Which I think is ridiculous. They can rent cars out, but not know what they are charging their customers?

I also mentioned that their online site said the charge would be $800-900, yet they are charging me $1300. They made no comment to that. As of yet, I still have not heard back from anyone and had to pay the credit card payment.

I think I was cheated out of $600 since they never informed me of the additional charges.

Upon our return to the U.S., we discovered a charge for $2748.47 on the credit card. We have been in contact with AVIS countomer service since August 10th to get a damage report to justify the charge. Without that documentation, we cannot file the rest of the claim with AIG to get the repairs reimbursed. We have talked to over 10 different people, all of which say it takes 30+ days to contact AVIS Spain.

It seems odd that in the age of technology, that it would take that long to make contact with their own people. Each time we contact AVIS, we get a different story. Each time they say the claim number is unknown, although they gave it to us. THey said they refunded 1700.00 to the credit card on 9/26, but it has not really occurred. However, even if it does happen, they are reimbursing us in Euros, not in US dollars, as it is charged on the credit card.

AVIS never returns our phone calls or messages. When we try to talk to the same individual, they say they never heard of the person working in customer service. We have a case number of 4732477, and we have been contacting the following number 1800 352 7900. We have tried to ask for a supervisor, but to no avail- they don't seem to exist at AVIS.

Our first call was to the Avis recovery number on our windshield. From there we were making and receiving calls from them all evening. Their first attempt was to try to fix/replace the tires by 9am on the 10th. Then they called us back and said they could not find the proper tires for the replacement. The next step was to recover the vehicle and have us get a new one at the closes Avis depot. We insisted they bring us a vehicle but they refused to deliver a vehicle to our location.

They found it necessary for us to accompany the recovery service back to the nearest Avis rental office which was in Inverness, approx. 60 miles away. The problem was that I would have to leave my family, two boys and my wife, on our first night in Scotland and travel to Inverness for the exchange. Upon their continued refusal to deliver a new vehicle to us, I decided to go with the recovery driver that evening. However, the driver did not show up as we were told.

In frustration, and because we were extremely tired from jet lag, we decided to let them pick up the vehicle the morning of the 10th (a Sunday) and we would get to Inverness on Monday to pick up a new vehicle. What we were not told is that we would be charged two full days of rental when we actually only drove the car..maybe three hours. We were also not told that the old agreement would have to be closed and a new one opened. And further, we were not advised that we would be charged a higher rate because the new rental was considered one-way, because we would turn it in in Glasgow.

Upon arriving at the Inverness airport on Monday to retreive the vehicle, I found out they had closed the old agreement and charged us the full amount for the original nine days of rental. Instead of refunding the whole bill and charging the correct amount, they gave us a L200 pound credit.

I picked up the replacement vehicle, which was a Peugeot 307, a smaller vehile than we had originally asked for.

The next disappointment came when we turned in the vehicle at the Glasgow airport on the 18th. We told the individual at the return counter about our experience, hoping to get a reprieve from some of the charges. She made a call to her colleague at Inverness to ask them about what happened. After she hung up, she basically told us that we had made up stories and proceeded to no longer listen to what we had to say. My wife suggested to her that she really didn't care about us and the response was that she didn't and it didn't matter to her because she got paid the same either way. Her name was Eileen MacTaggert or something similar.

We feel we were treated poorly by Avis and that they took advantage of us. When I originally reserved the vehicle, I was quoted in US dollars and the price seemed fair. We are trying to resolve this with Avis and are also disputing the charges with VISA.

We don't mind paying a reasonable rate for our rental but it has cost us nearly $1400 to rent a car from AVIS for nine days in Scotland.

Regardless of the outcome, we will NEVER rent from AVIS anywhere again.

The customer service rep informs me that Avis does not have to do this because it is appears in the rental agreement. I informed the individual that I was not informed of this agreement and that they prey on the rush, rush at the airports not to inform the customers of this. I was instructed that I could call the violations/citations department, which I did and had to leave a message.

I called several county courts in Florida to find out that the citations were given through SunPass because apparently I went through the express lanes I my SunPass did not get charge. The lady from SunPass informed me that Avis was suppose to notify their customers concerning these violation, which I was not! I was also informed that the toll tickets were for $25.00 each, which I could have resolved with one phone call within 75 days by calling them and giving them my SunPass ID number.

The next day I received a call from Avis concerning the violations and I was again informed that this is the policy of Avis and that the agreement that I signed it appears. Now given that I received 3 violations I would normally pay $25.00 for each, but since Avis did not inform me and they have to process they are adding another $25.00 to each violation, so instead of $75.00 I have to pay $150.00. I informed the lady that called me that she would have to take me to court because I was never informed of this and that their company prey on their customers with the rush of renting and fail to inform us of the finer details such as this. By the way they charged my card as if it were another rental agreement.

Well having spent over 5 hours calling to Florida and finding out that I am required to pay $150.00 for 3 tickets that normally cost $25.00 each and that I may have to travel back to Florida if Avis decides to take me to court I may be looking at anywhere from +5 grand. I understand that it is only $150.00, but it is the principal of the matter, that they did not inform me of this policy, during the rental I felt rushed, and that I was not notified to try and rectify the matter, and all of this from a company that uses a motto WE TRY HARDER.

The argument AVIS is giving is that although the distance beween two points is less than 18 miles but they calculate the distance from the point where driver is located and charged me for a distance of 77 kms each way.

When I brought the car back to the branch on March 5th, Mr. Mario S brought to my attention the fact that there were two scratches on the right-side of the front bumper. I was really surprised by these scratches as I had not noticed them. As I told Mr. S then, I had only parked in a public parking lot for 2 or 3 hours the day before, and I guess the incident had occurred in that period of time.

At this point I would like to remark that prior to my rental, the cars condition was not pristine with respect to scratches and small body paint damage (the whole body of the car, including the bumpers, is white which may lead to easier damage). You can verify on the pre-rental car condition assessment, signed by myself on March 2nd that the bumpers already showed some small damage.

Thus, I asked Mr. S if I was going to have to pay anything for this damage. I remember that he told me I wouldnt have to pay anything, but nevertheless I had to fill in a claim. As a foreigner not yet used to the business rules in the U.S.A., I thought Mr. S implied the claim was purely formal and would not lead to any financial claim or dispute. I just really hope (and thats what Ill assume) that he didnt knowingly tried to abuse my poor understanding of spoken English to have me sign a claim without my fully understanding its content.

I rented a 2006 pontiac vibe at LAX with 18,311 miles around 10:20pm on july 4th and returned it the following afternoon with 18,358 miles to their burbank location on olive st. at inspection, the agent pointed out only a small dent centered in a 5-7 circular scuff on the back liftgate slight left where the license area is. the dent, localized only on the flat surface of the liftgate, was the only one pointed out. there with no damage elsewhere on the liftgate.

However, their claim for payment points out repair for the right and left panel outside; the liftgate shell,outside, moulding, adhesive emblem, and nameplate; and right and left rear combination lamp assembly. the car's color is also listed as green on the claim report but it was a dark, charcoal gray.

I denied all waivers and used a coupon which covered the total cost of the rental. i know i made the mistake of not checking the car when i rented it and was resolved to pay for the dent repair even though the dent itself looked very suspicious considering where i had the car parked in my possession and the 18 hour timeframe.(at the LAX lot, the car was backed into the stall, it was late at night and the lot lighting is not daylight visiblity). what has bothered me but i could not prove is that i believe the dent was already preexisting and was scuffed/marked as being noted.

If you rent from Avis be sure to read all of the contract, and dont take the word of the caring person on the other side of the desk. Because they really dont give a damn about you or your problems.

They over charged me as to my expectations but not what is in the fine print or details. I'm screwed. Buyer beware.

Now as a former professor, I have infinite tolerance for ignorance; its why people go to school. I have less tolerance for stupidity and marked intolerance for the Were stupid and proud of it and dont want to learn attitude. I am very angry with Santa Fe Avis. If it werent for nice folks like Connie in special accounts (wherever that 800 number goes) and Katie at the Hayden Colorado office, Id have dropped Avis immediately.

Robert makes some very good points. We suggest he a.) send a copy of his complaint to the Federal Trade Commission () and b.) file suit against Avis in Small Claims Court, which would quite possibly drain some of those free miles out of Avis' tank and into Robert's.