American Airlines Reviews

American Airlines has to the new Spirit. Customer service is lousy, and so many gate changes and cancellations. I fly almost weekly, and my flights are cancelled at least twice a month due to staff shortages or missed connections. Save your money and fly another airline that cares and appreciates your business. They don’t!!

After the airline made changes to my flight I tried to cancel my tickets. The rep said, "Oh you have to create AAadvantage account," so I did. She said it may take a couple hours to show in the system. I then called back a couple days later for them to tell me because I booked through a 3rd party there are no refunds. Then I reached out to the 3rd party who directed me back to American... Still no cancellation or refund.

Customer service so bad and rude, she just step at side and don’t say or explain anything and just closed gate. Left us.

Horrible experience. DO NOT RECOMMEND. Delays. No customer service. Cancel flights. Change of airports. This airline is the new Spirit. Will not recommend. Spare yourself of one of the worse experiences ever. And to top it off (the cherry) we landed and parked 1 mile away from the terminal because there was no space for us. And during all the flight and wait not even a glass of water was offered.

I booked a flight for my elderly father in law reserving wheelchair assistance. They never gave him that assistance causing him to be lost in the airport with no assistance. Horrible experience.

If I could give no stars, I would. Never fly with AA.

The worst airlines ever. I have traveled a lot in my life, but AA OMG, they cancelled the flight with reason of a weather, so no any accomodation provided. It means I was stranded the whole freaking night at the airport. Then they rebooked me from 2.5 hours direct flight to New York becomes 12 hours flight the next day to Indianapolis then NYC.

My daughter and I flew from Dallas to Tokyo on American Airlines. I paid for two reserved seats and was put in the center of four. The seats had no legroom, a large bar where your feet go, so you could not have your bag with you. They were small and cramped and horrible. Didn't think things could get worse until we took off. There was no on board entertainment or Wi-Fi for 14 hours. I will repeat that, there was NO ENTERTAINMENT OR WIFI FOR 14 HOURS. I could not easily access my bag that had to be put above in storage bins because of the crappy seats. I could pay almost $2000 each to upgrade, otherwise too bad for me. I honestly thought the flight would never end. I hoped at one point it would. I contacted American when I returned home. I had five emails and four phone calls and was basically told, "Too bad." Unless it's delayed or some other terrible thing.

American Airlines hub in Chicago is the worst hub anywhere. Workers in Knoxville laughed at me, a veteran with ALS, when I asked for help. I never want to fly American or through Knoxville again. I can barely speak, and they laughed about it.

I’m completely fed up with American Airlines and their credit card bait-and-switch. They took away the free bags. Now the second bag costs $100. Economy flights don’t earn miles anymore, only main cabin. And on top of that, we pay over $100 a year in fees, for what? At this point, I’ll just cancel and fly Delta. They actually reward loyalty, not take it for granted. I’m done.