American Airlines Reviews

Kathy’s ** DFW airport went above and beyond to help me with my seating and showing me everything. She was great. I would recommend her to anyone who’s looking to fly especially if you're new to flying she will help you out

Flight Number: American Airlines 1611, Route: PHX - LAS, Date: June 14, 2023, Review: I recently had the pleasure of flying with American Airlines on Flight 1611 from Phoenix to Las Vegas, and I cannot express enough gratitude for the outstanding service provided by Flight Attendant Christina (#1). Her exceptional care and attention towards my furry companion, Simba, made this journey truly remarkable.

American Airlines is my “go-to Airline”! I really love just about everything they do!! I have never had a bad experience! Recently, I broke my heel bone and had to use a medical knee scooter. From the moment I got the gate, to the connection, to my final destination, everyone took really good care of me!!! I so look forward to taking American Airline to Europe next summer with my family!! Thank you American Airlines for doing a great job!!! PH

My cousin & I was having a horrible experience with our trip since yesterday. Literally everything was happening, one thing after another! We came to check-in to our flight at La Guardia airport due to the weather was changed & was explaining our unpleasant experience with Brian C. He empathized with us & went out of his way to find us a much better option for a trip to accommodate us through we have been through thus far. Brian C. was extremely patient with us, had humor, treated us like his very own. He made our trip better & saved us a lot of trouble. We cannot thank him enough! American Airlines is lucky to have him on their team! Great job!

Thank you American airlines for your great customer service. Even though my connection flight was delayed I appreciate the fact that my child and I were safe. I appreciate the vouchers and the customer service. It was a lifesaver. Thank you.

First, my seat was changed with no reason from 25A to the very last row. The flight was detoured, With NO reason again, to Austin TX to sit for almost 2 hours...Missed my connector that apparently took off from DFW no problem!! Stranded at DFW!! MY RECOMMENDATION STAY CLEAR OF THIS AIRLINE!!

I am not one to complain, but American Airlines really screwed up. It has been two months of trying to get them to make their mistake right. On July 17 the gate agent at PDX gave my phone to a flight attendant on a DEPARTING FLIGHT that I WAS NOT ON - after I spoke with the gate agent just 30 seconds earlier and told them I was on my way to retrieve my phone from their desk. I have spent countless hours on the phone with customer service and have been told so many empty promises that they will 1) look for my phone and 2) if it’s not found reimburse me for their mistake. But yet again I sit on hold after not receiving a call back from customer service the first, second, or thirtieth time. I will never be flying @AmericanAir and urge you not to as well. A company with poorly trained gate employees, atrocious customer service, and an overall disregard for correcting their mistakes should not receive our business.

Flying out of Knoxville TN our flight was delayed almost 7 hours making us miss a connecting flight in Chicago. We were given a voucher for a hotel room in Chicago and put on a different flight the next day. The different flight they put us on had a stop in Charlotte NC- which is further from home than our original destination! The flight from Chicago to Charlotte was a few minutes late so we lost our space on the flight home! We literally arrived at the gate at 3:31 and were told since we weren’t there 15 minutes prior we could not board!!!

My luggage was delayed so they made me miss my flight instead of putting me and my daughter on the next flight out of Miami’ a lady name Maria supervisor wanted to pick a fight. When I got to the counter the lady at the counter told me she was a supervisor and could have got me in my flight. Mind you they was still boarding. Now I’m at a hotel. My daughter going to miss work and I’m going to miss an appointment Monday. They don’t care about your personal life at all. Pay the extra money and fly with another airlines. They suck.

If you ever have an issue on AA, be prepared, they will treat you like a communist country treats their citizens. No respect. No service. No care. No way to report an incident, claim or loss. They are always right and you are always wrong. I had 2 trips delayed -1. 30 hours 2. 20 hours. They also overcharged me for 2 seat upgrades when I had one. Never got a refund.