American Airlines Reviews

A big shout out to gate attendant "JOANNA **" at the Charlotte AA airport!! 9/3/2026 I had an amazing experience with an outstanding American Airline gate attendant. I asked a question to one person at my gate and that one was rude and not friendly and refused to help me. THEN I walk across to the other side and thought I'm going to at the other gate located to my right side. Well she was the "right one". This lady is a bright and shining star. Everything the other person was rude about this lady was more than happy to help and solve my problem during a stressful day of delays, cancelations and missed flights. Her name was JOANNA **. I can't thank her enough for all her patience, kindness, friendly attitude during times of stress and fear. She truly is an employee that American Airlines can be very proud of!!!!

We had a flight on 7/30/26 from GR to Dallas (flight 3167) & the pilot went above & beyond to comfort my scared grandson who is 8. He panicked in the airport & again as we boarded the plane that afternoon. The pilot came up the aisle, squatted down & introduced himself to my grandson & told him about the flight. Then he gave him a pilot's card. It really meant a lot to us that he took the time to acknowledge a child & helped calm his nerves about flying. That's truly exceptional for customer service & we appreciated it!

My experience was with the staff at the American Airlines in Wilmington, NC. Our flight was canceled - there was 5 of us and one had a wheelchair with very limited mobility. The staff was patient with us and were amazing in getting us the best possible flights to get home. We lost a day to canceled/delays due to weather mostly, but our experience would have been much worse without their kindness and dedication. Kudos to their staff and thank you for all of your time and help getting us home! 😊

My experience with American Airlines at JFK was truly exceptional. This was my first time traveling without purchasing flight insurance, and I was nervous when unexpected circumstances caused me to miss my flight by just three minutes. Before heading to the airport, I had to stop at an urgent care because I wasn't feeling well. Then I had to make one last stop at my business to take care of some urgent matters. What is normally a 30–40 minute drive to JFK ended up taking almost twice as long because of traffic, and unfortunately I arrived just after boarding had closed.

I would like to thank Ms. ** flight attendant for flight 1102 from Cancun on 7/07/26. I am very afraid of flying, but she made it such an amazing experience by distracting me & by assuring me that everything was going to be ok! Thank you! Thank you again! Hope to run into you 1 day again!

AA2252 Philadelphia - LAX Oct 4th; I made a reservation and paid two months ago but they gave me new boarding passes with different seats. My wife and I needed to sit in separate seats both of them in the middle seat. Like us a lot of passengers had the same problem. American Airlines never again.

If I could give less than 1 star I would. Highly recommend never using American Airlines. Our flights both directions were delayed by over 5 hours, causing us to miss connecting flights and having to spend night in airport. The rescheduling was painful, we paid for seat locations which of course we did not get. American seems to prefer to split couples up, even when you pay to sit together. The check in to come home was delayed taking 1 1/2 hours because they didn't correct our incoming flight information when they changed our flight. All of it was out of our control. If American is only airline to fly to a location, we will simply not go. Horrible and stressful experience.

My initial flight was delayed TWO hours which caused me to miss the connecting flight. They put me on a late flight into my destination arriving at 11pm. (Original arrival was 4pm.) When I arrived for my first flight thru also made me check my carry on. And you guessed it..they lost my bag. I will never fly this airlines again!

I recently had a flight from St. Louis to Tampa with a layover in Charlotte. Once boarding my flight from layover my luggage was lost. Fortunately it was found with my AirTag and was delivered that night once I was home. Unfortunately an employee went into my bag and stole my omega watch and Braun foil shaver. After reporting it basically it's too bad and it's acceptable for your items to be stolen by their employees. Be warned if you value anything in your luggage. It's fair game for their employees to steal with zero investigation, zero care of any kind. I attached their reply saying all well and thanks for Flying with us.

Worst lost baggage experience and subsequent customer service response ever.

On September 28, 2026 at approximately 7pm, I was confronted by Anna M at the gate in the MIA American Airline gate heading to DCA to check my bag. I communicated to her that I really did not want to check my bag and if she can recheck to make sure it was not any room on the plane for my carry-on bag. Then another male American Airline employee decided to start yelling at me. I politely told him that I was only asking if they can double check to see if its any room on the plane.

I had a round trip flight from Westchester, NY to Nashville, TN with stops both ways in Washington DC. Both flights had approximately 2 hour layovers in DC. On the way to Nashville, we were delayed multiple times including sitting on the Tarmac for a 1/2 hour in DC. We noticed multiple empty luggage bins, but were still asked to check our carry on. When we finally reached the gate, we literally had to run to the other plane. We made it to the plane with about 1 minute to spare. On the return flight, we landed in DC on time, and again were met with delay after delay, and had to check our carry on bags. The flight was originally scheduled to leave at 10 p.m. At around 10:30 p.m., we were told the plane had a mechanical problem, but they said that should be resolved within a half hour.

Unethical extortion. We were told at the counter that our bag qualified as a carry on. At the gate a complete jerk pulled us out of line and said our bag was too large. We explained that we were told it was ok and he said he didn't care because he was the one who was in charge of letting us on the plane. At the same time the overhead space in the cabin filled up and everyone was automatically checking thier bags for free. Some people had the exact same size bag as ours and were allowed to check for free. When I pointed this out he got loud and said we were not going to be allowed to board the plane and demanded we pay $50.00. I complained to American Airlines and all they did was say sorry.

This is a terrible company. Not much integrity here. I went online to purchase a ticket. A price was given. I walk away for a minute to get my CC. When I get back to my computer it has timed out so I have to go through the booking process again…. Now the price has jumped $400. This has happened to me several times now with American. I called directly after, spoke to an agent, because I was so upset, he did nothing but charge me the higher price. The FTC should go after this company.

I have been flying AA as it’s part of international flight; AA was never on time. Multiple gate changes, pilot not showing up, and today the plane was making strange noises both taking off and landing plus a loud beeping sound until the engine was off. I remember AA back in the day was totally different.

I arrived from Boston to Philadelphia at 10 o’clock this morning to change flights to my final destination, which is Pensacola Florida. There was ground delay because of a cut fiber optic cable. We were already on the tarmac and sat there for over two hours when we returned to the terminal and the plane. After sitting around another two hours or so we boarded the plane again and after an hour, we were told the crew had timed out. We would have to deplane and wait for another crew. That was somewhere around 3:30 today. As of 8:47 PM tonight we still do not have a crew.

I booked a flight to see my new grandaughter, December 2025. My son and daughter-in-law ended up transferring to another state in January 2026. My job was in the middle of transition and I couldn't take off at the time. I retired in May 2026 and reached out to the airline in June 2026 one week after the 6 month expiration date. I didn't realize this company only gave 6 months to use the ticket and not a year. I reached out to by phone and 4 times to ask if I could use the credit for a future date, I still have yet to hear from them and it's been four months. The last email I received from them was in July 2026. They kept my $600.00 and still haven't responded to me. If anyone knows how I can get resolution to this, it would be greatly appreciated. I am encouraging everyone I know, not to fly this airline as they provide horrible customer service.

This last Time I’ll Fly AA. Customer Service Does Not Exist.. They lost our Baggage our Air Tag showed Charlotte instead of Dallas… AA Customer Service Attendant “Can’t Help You.” WTH. Your Customer Service Agent!!! No Apologies. Nothing… Hmmm Now We Know Why Your Airline Is Rated #1. Worst Airline. Thanks American Airline For Your Poor Service!!!!

We were scheduled to fly from Naples to Chicago (direct flight) on 9/21/2026. We were prompted to check in the day before. Woke up on the 21st and our app showed the flight was changed to the 22nd. A 24 hour delay with no notification at all. American did nothing to help us or change the flight. This is the second time when flying from out of the country back to the US that this happened.

Continue to miss fights due to issue with planes. Missed 2 of my son college football games due to connections that delayed and when rerouted by time we got to the next gate it was closed both times causing me and my family to miss the flight and the game. And they don't give refunds.

I love this location for its convenience! Prices are reasonable. Location is clean and in a great area of fruit cove. I have never asked for anything extraordinary to be done to my orders. However, the past two times I've left some considerably pricey pieces of clothing in their care. The first was a wedding dress that I needed cleaned --- not even heirloomed! The second time was 12 pieces of formal wear. Both times upon pick-up they couldn't find a piece of my order. The main problem with that is that the clothing never leaves their location! It took nearly 20 mins to find the wedding dress.

This was by far one of the worst travel experiences I have ever had with American Airlines. Our trip from Tucson to Dubrovnik turned into more than two days of delays, missed connections, repeated rebooking, and tremendous stress. Our original itinerary was Tucson–Dallas–Madrid–Dubrovnik, but after the initial delay we missed our international connections and our itinerary kept changing. We spent more than 11 hours overnight at the Dallas airport, sleeping on cold and uncomfortable airport chairs. We received very little assistance and felt that several employees we dealt with were dismissive and unhelpful. At one point, we also had no clear information about the location of our four checked suitcases.

Not only they don't care about your luggage they broke 2 expensive one of mine), but they don't care about the people as well. Sending "random" extra security check up to "stop" 9/11? Really? Just to ruin your vacation even more then it was already ruined! I try my best to not fly AA! And will tell others as well. How they treat people is horrible!!!!

Called AA helpline. 2 hour wait. Was called back 4 hours later. Then 10 minute wait for agent who couldn't handle problem. Transferred to second agent. System prevents him for handling problem. But he escalated problem. I should receive a response, one way or another, in2-4 weeks. AA does not value customers.

Will not refund any tickets bought through third parties, not even give credits even partial for cancellations unless you pay unnecessary extra fees through this third party site. I bought a ticket for December on September 7th, I attempted to cancel on the 16th of September. Contacted American Airlines, was told they will not honor any trips purchased through third parties. Contacted Priceline, they will not honor either. I find this extremely frustrating with both companies because I have used both numerous times and they always overbook these American flights, so there is really no reason to not honor a cancellation this far in advance but to get extra cash from loyal customers.

American Airlines is literally the worst airline company. Do they typically have the cheapest flights for a reason? Yep, there’s a reason. They make sure to overlap your connecting flights, so you’re always running and stressing about missing your connecting flight. And if not, they always make sure to delay your first flight so you miss your second. In addition, I’m currently on a flight, and there are over 20 seats open. Attempted to sit in an open area vs just cramming us all in the back, but nope the flight attendant had to be extra rude and move me to “my seat” while there are 20 open seats. It’s just the worst airline, period.

I absolutely hate American Airlines after this experience. I was already sick with a fever and a bad cold when I boarded the flight. Once I got on, the cabin was unbelievably cold — it genuinely felt like it was around 45°F. My nose became completely blocked, and I was literally shaking for almost three hours because I was freezing.

Our flight from Ft. Myers to Charlotte was delayed to the point where we couldn’t make our connecting flight to Bermuda. After an hour on the phone, a supervisor found us a flight from Tampa to Charlotte, which extended our drive an additional hour. The first individual I spoke to couldn’t have cared less about our issue. Had we needed to stay overnight in Charlotte, American Airlines would not have reimbursed us for anything—because “They don’t pay for hotels or food.” They would just cancel and reschedule our flight. While the supervisor finally found us a new flight, she ignored the fact that we paid additional money for aisle seats. That would have been fine if the flight were full.

This review is not accurate. It would not let me select 0 stars so I had to give them 1 star. I booked a trip online and was planning on bringing golf clubs, they recommended reserving a checked bag online to save money and time. The golf event was cancelled, but the trip was not. When I called to cancel the bag reservation of course there is no refund and no exception to this. Unbelievable

I’m tempted to just say, “Skip AA and pay more if necessary.” But I know that sometimes it’s unavoidable. Where do I begin? Seldom on time, snarky crew and gate agents, cramped seating, and did I mention seldom on time? AA lives up to their apparent slogan “We can never hate our customers enough.” But that’s okay, the sentiment is mutual and reinforced every time I fly (which is far too often).

If I could leave a 0 star I would. Trash! Trash! Trash! Traveling with American Airlines was the worst experience I've ever had with any other airline. I flew to Houston, Texas. I had delays going and coming back. On my return flight from Dallas to RDU, they had us board 3 different fights only to have us to evaluate the plane 3 different times because of maintenance issues with the planes, and the last flight still had to sit on the plane for a whole hour before takeoff because they had to wait for food supplies to be loaded on the plane. The whole experience was ridiculous, mentally and physically exhausting. I will never fly with this airline again. It seems that all their aircraft has maintenance issues and is not equipped to be flown. I will never fly with this airline again. Definitely not safe!!!

I called to upgrade my flight to Reno to first class. The representative told me about 5k. I said I could get it through my capital one points cheaper. They said hold on and transferred me. I thought I was transferred to supervisor. I paid $3300 for first class. They sent me a confirmation of the upgrade. 2 weeks later I called the number from the email 844-688-8007 to talk to Nelson my representative. I didn’t see on my app that my seats were changed. He said they are still working on it. I asked if he worked for American Airlines and he said it was a third party that worked with all airlines. I then asked for my money back and he said ok. It’s been 2 weeks and no money. I googled the phone number and it’s a SCAM. I don’t understand why American Airlines would transfer me to a SCAM number. Must be an employee working with SCAM company. I called American Airlines and nothing has been done. I guess I’m out. Todd

Rescheduled flights for weather that came with downgraded seats then a 8 hour delay due to mechanical issues. Only compensation offered was 100 dollar flight credit. To top it off they will not let customers voice a complaint over phone it must be done through the website or mail. That should tell you how much this company values customer relations. I have been fully compensated for less by other airlines. Please folks let these guys go out of business and go through a company that actually values their customers! I suppose the next step is to submit a formal complaint through the department of transportation.

After a delay, asking everyone to deplane due to a maintenance issue, putting everyone on a new plane and now waiting once again because the fuel pump operators put too much fuel in so the plane is too heavy. Now we need to sit once again for 20 minutes on the runway to burn off excess fuel. The incompetence boggles one’s mind. It’s 9:28 pm and we have been delayed and moved around for four and a half hours. Hoping we actually take off tonight. Not feeling hopeful.

Recently had a 6 hour delay and first class ticket was downgraded to economy. Horrible seats in economy sitting elbow to elbow with some dude. Flight attendants are pretty good if you're sitting first class but economy I'd say most are rude.

Un-American Airlines... Harassing and Intimidating passengers, zero customer service, ignoring customers and their needs, denying even water... Lying.... Using every seat, unsanitary dangerous health condition by placing a seat right next to the toilet... Not only the seat is literally almost in the toilet, but it also does NOT recline... Row 23- entire row is practically in the toilet and does NOT recline... This should be ILLEGAL! At least 50 people went through the smelly bathroom within 3 hrs. This disgusting airline does NOT care about passengers at all... They tried to rip my carry-on luggage out of my hands claiming there is no more over-head bin space and then terrorizing me saying otherwise I cannot board (supervisor in pink suit, Miami). I would NOT mind to check it in at the gate, but she said that the only way to collect it is at the baggage claim,,, What is the point of carry-on...

** PLEASE READ BEFORE PAYING FOR YOUR FLIGHT!!! *** Before giving this airline your hard-earned money (or trusting it with your belongings) please seriously reconsider. Based on my experience, American Airlines has demonstrated an alarming lack of communication, accountability, urgency, and care for both its customers and their property. One of my connecting flights was operated by American Airlines. I arrived at LAX on the night of August 25, 2026, but one of my checked bags did not make it onto my connecting flight from Dallas.

Makes customers pay for their mistakes. Delays a flight so bad to miss connection then give the option or pay 200 to get home today or wait until tomorrow. No compensation of a hotel or even just the upgraded tickets since that flight didn't have basic economy. Makes you pay 30 for a seat if you want to choose it. Gross airplanes with sticky oil windows and trays. Just want money. Don't care if you live or die. Just corporate greed.

Horrified by the terrible experience I just encountered with American Airlines. Our “on time” flight from Tampa was delayed by us sitting in a line of 7 planes awaiting to leave the runway for 45 minutes making an extremely limited time crunch to run to our connecting flight 2 terminals down. As I ran as fast as I could to the open doors at the gate (7.5 months pregnant), my husband reached the gate attendant and said “please wait 10 seconds my pregnant wife is right behind me!” And the attendant responded “well I only have 5” then proceeded to shut the boarding doors in our faces. I begged her to just ask the pilot to re-open the doors as I ran a mile and we just made it and she refused. Will never use American Airlines based on principle alone. I cannot believe this customer service is allowed. Never again.

Unacceptable service and billing errors. On August 18, 2026 (Flight AA 2485 from PHL to RSW), system glitches at the airport check-in kiosks resulted in our credit card being double-charged for baggage fees. When the kiosk threw a payment error, we were directed to counter staff, yet American Airlines still processed duplicate $50.00 charges on our account.