American Airlines

American Airlines Reviews

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Overall Rating1.7 out of 5
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American Airlines Reviews

ConsumerAffairs has collected 3,798 reviews and 5,404 ratings.

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Page 1 Reviews 0 - 5

Reviewed July 6, 2023

Kathy’s ** DFW airport went above and beyond to help me with my seating and showing me everything. She was great. I would recommend her to anyone who’s looking to fly especially if you're new to flying she will help you out

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Reviewed June 14, 2023

Flight Number: American Airlines 1611, Route: PHX - LAS, Date: June 14, 2023, Review: I recently had the pleasure of flying with American Airlines on Flight 1611 from Phoenix to Las Vegas, and I cannot express enough gratitude for the outstanding service provided by Flight Attendant Christina (#1). Her exceptional care and attention towards my furry companion, Simba, made this journey truly remarkable.

From the moment we stepped aboard the aircraft, Christina's warm smile and genuine concern for our comfort immediately put us at ease. She went above and beyond to ensure that Simba was well taken care of throughout the flight. Not only did she ensure his safety and comfort, but she also treated him like a cherished member of our travel party.

Christina's attention to detail was evident when she noticed Simba's anxiety during takeoff. She took the time to comfort him and made sure he was secured in his carrier in a way that minimized any stress. It was heartwarming to see her genuine compassion and dedication to ensuring Simba's well-being. What truly set Christina apart was her thoughtful gesture of presenting Simba with American Airlines wings. Simba proudly wore those wings, which made him feel like a true aviation enthusiast. It was a delightful touch that showcased Christina's creativity and her ability to connect with passengers on a personal level.

Throughout the flight, Christina regularly checked on Simba and made sure he had everything he needed. She even provided helpful tips for traveling with pets and reassured me that Simba was in good hands. Her professionalism and empathy were truly exceptional, leaving no doubt that she genuinely cared about both the human and animal passengers onboard.

Flight 1611 was made even more enjoyable by the positive energy Christina brought to the cabin and her mentioning Simba over the intercom. Her warm demeanor and infectious enthusiasm created an atmosphere that made the flight feel like a delightful experience rather than just a means of transportation. I cannot speak highly enough of Flight Attendant Christina's service on American Airlines Flight 1611. Her exceptional care for Simba, going the extra mile to ensure his comfort and happiness, was beyond remarkable. Her thoughtfulness in giving Simba AA wings added a touch of magic to the journey. American Airlines should be proud to have such a dedicated and compassionate flight attendant on their team. Thank you, Christina, for making our flight an unforgettable one.

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    Reviewed Feb. 26, 2023

    American Airlines is my “go-to Airline”! I really love just about everything they do!! I have never had a bad experience! Recently, I broke my heel bone and had to use a medical knee scooter. From the moment I got the gate, to the connection, to my final destination, everyone took really good care of me!!! I so look forward to taking American Airline to Europe next summer with my family!! Thank you American Airlines for doing a great job!!! PH

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    Reviewed Feb. 17, 2023

    My cousin & I was having a horrible experience with our trip since yesterday. Literally everything was happening, one thing after another! We came to check-in to our flight at La Guardia airport due to the weather was changed & was explaining our unpleasant experience with Brian C. He empathized with us & went out of his way to find us a much better option for a trip to accommodate us through we have been through thus far. Brian C. was extremely patient with us, had humor, treated us like his very own. He made our trip better & saved us a lot of trouble. We cannot thank him enough! American Airlines is lucky to have him on their team! Great job!

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    Customer Service

    Reviewed Oct. 18, 2022

    Thank you American airlines for your great customer service. Even though my connection flight was delayed I appreciate the fact that my child and I were safe. I appreciate the vouchers and the customer service. It was a lifesaver. Thank you.

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    Reviewed Sept. 20, 2023

    First, my seat was changed with no reason from 25A to the very last row. The flight was detoured, With NO reason again, to Austin TX to sit for almost 2 hours...Missed my connector that apparently took off from DFW no problem!! Stranded at DFW!! MY RECOMMENDATION STAY CLEAR OF THIS AIRLINE!!

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    Customer ServiceStaff

    Reviewed Sept. 19, 2023

    I am not one to complain, but American Airlines really screwed up. It has been two months of trying to get them to make their mistake right. On July 17 the gate agent at PDX gave my phone to a flight attendant on a DEPARTING FLIGHT that I WAS NOT ON - after I spoke with the gate agent just 30 seconds earlier and told them I was on my way to retrieve my phone from their desk. I have spent countless hours on the phone with customer service and have been told so many empty promises that they will 1) look for my phone and 2) if it’s not found reimburse me for their mistake. But yet again I sit on hold after not receiving a call back from customer service the first, second, or thirtieth time. I will never be flying @AmericanAir and urge you not to as well. A company with poorly trained gate employees, atrocious customer service, and an overall disregard for correcting their mistakes should not receive our business.

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    Punctuality & SpeedStaff

    Reviewed Sept. 18, 2023

    Flying out of Knoxville TN our flight was delayed almost 7 hours making us miss a connecting flight in Chicago. We were given a voucher for a hotel room in Chicago and put on a different flight the next day. The different flight they put us on had a stop in Charlotte NC- which is further from home than our original destination! The flight from Chicago to Charlotte was a few minutes late so we lost our space on the flight home! We literally arrived at the gate at 3:31 and were told since we weren’t there 15 minutes prior we could not board!!!

    On the flight coming on from Chicago we told the flight attendant about our situation and she repeated twice that we’d be fine! If she had made an announcement on the plane and had other passengers let us leave first- we could have made the connection. Instead, we spent another 8 hours in an airport waiting to get home. We asked for a seat upgrade or some meal vouchers and we got NOTHING!!! Not even an apology when they are the ones who re-routed us this way!!! I will NEVER fly on American Airlines! They are horrendous!

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    Punctuality & SpeedStaff

    Reviewed Sept. 18, 2023

    My luggage was delayed so they made me miss my flight instead of putting me and my daughter on the next flight out of Miami’ a lady name Maria supervisor wanted to pick a fight. When I got to the counter the lady at the counter told me she was a supervisor and could have got me in my flight. Mind you they was still boarding. Now I’m at a hotel. My daughter going to miss work and I’m going to miss an appointment Monday. They don’t care about your personal life at all. Pay the extra money and fly with another airlines. They suck.

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    Customer ServicePriceStaff

    Reviewed Sept. 18, 2023

    If you ever have an issue on AA, be prepared, they will treat you like a communist country treats their citizens. No respect. No service. No care. No way to report an incident, claim or loss. They are always right and you are always wrong. I had 2 trips delayed -1. 30 hours 2. 20 hours. They also overcharged me for 2 seat upgrades when I had one. Never got a refund.

    Last flight I left my wallet in seat (due to them changing my flights, being sleep deprived and having to run to the next flight because first was delayed). Thankfully an agent found the wallet and called me! Great service right? Went downhill from there. Wallet was passed to a "manager" who was supposed to mail it right away. I was also told to fill out a form which I did that day. 7 days contact, no email and all my calls to them went unanswered (phone rang and rang then just disconnected). Got through one time and lady directed me elsewhere which was another loop of nothingness.

    So being resourceful I began contacting the executive team. None of them would respond but finally get an "executive customer care specialist" who called and promised in her fake sticky sweet voice to send my wallet that day. Mind you I have not been able to travel (I travel 70% of the time for my job) or buy anything since my life is in the wallet. 2 days tracking number, no response to calls and emails. Finally she calls and says, "Oh I never said that I would send it" are you freaking kidding me? I reached out to their entire executive team (hint it is their first Still don't have my wallet. Steer clear. I will pay TWICE the price to NEVER EVER fly them again. Boycott AA!

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    American Airlines author review by Erika Armstrong

    American Airlines is the world’s largest airline by fleet size and revenue. With headquarters in Ft. Worth, TX, they have an extensive international and domestic network with 953 aircraft making it the largest commercial fleet in the world.

    • Track your bags: From check-in to carousel, you can track your bags from your smartphone, laptop or tablet.

    • Business Extra: Travel reward program that earns your company points toward traveler awards while the employee continues to earn his or her AAdvandage miles.

    • Oneworld: American has an alliance with the world’s leading airlines which gives their customers access to 1,000 destinations in 150 countries.

    • Global Support: If your flight is delayed and your connection is in jeopardy, the Oneworld Global Support will do their best to allow you to use dedicated fast track lanes through immigration or security.

    • Travel with your pet: If you follow the rules, you can travel with your pet to all 48 contiguous United States.

    by Erika Armstrong Airlines Advisor

    From the front desk of a busy FBO to the captain's seat of a commercial airliner, Erika Armstrong has experienced everything aviation has to offer. She is the author of A CHICK IN THE COCKPIT and her aviation articles can be found at Consumer Affairs, Plane & Pilot,, Disciples of Flight, NYC Aviation, Contrails, Mentor, General Aviation News and Business Insider.

    American Airlines Company Information

    Company Name:
    American Airlines