American Airlines Reviews

Just booked with them the price went down and they won’t credit me because I didn’t get the main cabin.. When I booked with Southwest and the price went down they credit me with no problem.. This will be my last time flying with them..

Horrible!!! I was at the gate getting ready to board and my son and fiancé was with me. The boarding attendant told my 8 year old son that my fiancé could get left and my son started crying. As I was trying to board the flight my hands were full and I handed my boards pass to the attendant and she told me to scan the pass myself in a rude tone. All three attendants were very rude and unprofessional!!! I will NEVER FLY AMERICAN AIRLINES AGAIN!!!

I had a flight credit of over $900. I booked a flight for several months out. For some reason I checked on the flight a few weeks later and found out that it had been cancelled and the only flight times to my destination were late at night. It would not let me change or cancel the flight even though there was a place to do so. I chatted with someone who finally was able to cancel.

Unexplained delays that left us stranded for days at Charlotte airport. They lost our bags after they told us that the bags were going to be on the plane. Just simply a traumatizing travel experience on a vacation to Italy. NEVER AGAIN AMERICAN AIRLINES. TERRIBLE IS AN UNDERSTATEMENT.

Awful. Flight cancelled, no reasons given. Just about impossible to get alternate booking. Rude. Unhelpful staff. Next flight ran out of fuel. Had to land to refuel. Dallas >NY flight time double scheduled time. AA is ZZ. 0/10 Just awful and we’re priority passengers.

American Airlines refused to refund me for seats I paid for but through no fault of my own I wasn’t able to sit in. They moved me on the first flight and I missed the connection for the second flight due to delays. Denied a refund. I wasn’t even in the second flight. Ended up on standby.

On my recent American Airlines flight, I boarded in Group 9. Before boarding, the ground crew informed me that there was no remaining overhead bin space and required me to check my hand luggage. Upon boarding, I observed multiple available overhead bins that could have easily accommodated my bag. This incorrect assessment by ground staff caused unnecessary delay and inconvenience.

June 1, 2025, American Airlines denied my family of 3 from boarding our connecting flight from Dallas (DFW) to Baltimore (BWI). Our international flight was delayed 1 hr. American Air alerted connection flight was delayed 40 min. Arrived at DFW gate to board plane, group 4 of 9, was boarding. Waited til group ,9 called to board, approached to board, gate staff requested we step to the side with no explanation. Gate attendant we step back away from desk "your up in our space". After 25 min.. while boarding standby passengers, American Airlines staff requested us to proceed to American Airlines customer service desk to reschedule flight.

We arrived at the airport well in advance — over four hours before our scheduled 10 PM flight — and checked in with American Airlines at 6 PM. Despite booking our seats well ahead of time, we were shocked to learn just 30 minutes before departure that one of our family members might not have a seat due to overbooking.

Always delays and cancellations with no explanation. I hope American Airlines goes out of Business. It takes a lot for me to take the time and write a bad review but American Airlines, you are the absolute worst airline company there is to exist. I rather fly Spirit Airlines.

Customer service is virtually non-existent. If you are lucky enough to get to talk to someone chances are they are unable to assist you and have to put you back in the call queue. It is an all day ordeal to still not have an answer. Most of the customer service representatives are rude and some don't speak English well enough for communication to transpire. The flight attendants seems to be even worse on some of the flights. They stand at the front of the plane gossiping with one another and are rude and clearly offended if asked anything by a customer. And this was in the first class section. I hate to think what most travelers are experiencing. The few times I had to fly economy because of the flight the seats seemed as tiny as a child's seat. At least that attendant was courteous. When did AA go downhill so badly?

AA recently had me diverted from DCA to CMH while trying to fly to BNA. We were late by 5 hours. We received NO compensation for the issue. It was NOT weather related. This is wht happens consistently with AA. On June 30, 2025 I was flying from DCA to CLT then onto SFO. Ay CLT, the flight was delayed (as ALL AA flights are) and was just beginning boarding when the flight was supposed to be ascending into the sky. There was only gate agent at A7 and he began boarding and got through to Group 4 (I was standing in line by Group 5 sign) when a wheelchair rolled up. There was no attendant to assist so the agent had to stop boarding, close the jetway door, and take the passenger to the plane. 20 minutes later he returned and continued boarding. I stood in line this whole time.

I have traveled a lot on airline, but the American Airlines was the worst experience for me. The checking people were hell a slow, coz of that I missed my SFO to Amarillo via Dallas flight for $600. Then I had to purchase another flight for $700. It was such a headache. I will never take it again.

Worst airline I have ever dealt with. They canceled our flight from Puerto Vallarta to LAX. Rescheduled it for the next day kept delaying it. Horrible customer service. They brought us to a nastiest hotel for the night. I’m traveling with 3 kids and my elderly parents.

Worst airline ever! They cancelled our flights twice in the same day and didn't automatically rebook, I had to sit on hold for hours to get it rescheduled 3 days away from the original date and I was met With the rudest customer support person. We are still waiting on compensation for our cancelled flights, I have never experienced something like this with other airlines. If my new July 3rd flights get cancelled again American Airlines will be hearing from my lawyer! Shame on you American Airlines!!

I had to cancel my flight due to an emergency only for AA to tell me, "Too bad. So what. You can’t get your money back or receive a credit." They’re the worse, I’m going to continue to stick with what I know which is DELTA.

- Just a girl from Texas, Madi (12)

If I could give a zero, I would, though some of the staff don't deserve that. But when storms came through Philadelphia yesterday, it was instructive how my kid was treated in flying Delta versus me, on American. They were told straight away--after a two hour delay--their flight had to be cancelled, given a new flight and a hotel and meal voucher. There was staff at the gate, who kept passengers appraised. I on the other hand was given ZERO information, the flight was delayed five times with no information other than a very delayed email occasionally, and several times passengers' boarding passes simply evaporated from the app and it said we had no trips booked. We thought the flight was cancelled each time, but no.

A little disappointed with American Airlines. We booked a trip to Jamaica with them. The return trip had a 90 minutes layover in Chicago. The short layover time made it impossible to catch our connecting flight due to the fact that we had to go through US Customs, Baggage claim, move to another area of the Airport (Domestic travel area) and then recheck in our bags and go through security and then catch a shuttle to our gate. American Airlines should have known this before booking this short layover. One huge bright spot was an American Airlines employee named Keith **. He went above and beyond to assist us in getting vouchers for a hotel and booking us that night, and one for a Uber and a Breakfast meal. The customer Service he displayed was Top Notch. Thanks Keith!!!

I flew from CLT to BUF on a non-stop flight, which has a duration of about 1.5 hours. I checked in my baggage, but upon arrival in Buffalo, I was informed that it had been “delayed.” I went to the American Airlines baggage office at BUF for assistance. I had questions about setting up delivery for the delayed baggage, but the staff member there seemed irritated by my inquiries. She actually yelled at me and told me to “just Google it” instead of helping. I was essentially scolded and dismissed from the office without any support.

Iberia Airlines and American Airlines—You Failed Us. This trip was supposed to be special. It was my son’s birthday. Instead, it turned into a complete nightmare—because of indifference, incompetence, and zero accountability from both Iberia and American Airlines. We booked through American Airlines, paid extra to select seats. Then learned we had to pay again because the international leg was operated by Iberia. Fine. We paid twice to ensure my family—my wife and our two young boys—could sit together on our way to Madrid. But it all unraveled in Texas.

If I’d give zero starts I would. I have traveled around the world so many times, and by far AA is the worst on scheduling and customer services. Customer service acts like it is customer faults to have delays.

My job always picks American Airlines but personally I always fly with Delta. Less issues. Today, my flight times and gates kept changing. I want to go home in a timely manner. The same thing happened to me last year and when American Airlines rebooked my flight, they rescheduled it 2 days after my original booking. But get this, they flew my bags back home on the flight that I was supposed to be on! Because of so many delays and cancellations they moved some of those folks onto my flight I was supposed to be on. I had NO clothes to change into after spending all day sweating in DFW. They couldn’t even accommodate and pay for a hotel. Then I asked what happens to my bags and they said as long as if I pick it up in 5 days (or something like that). What kind of shenanigans is this?!

Today is not so unusual for AA...first flight delayed due to equipment failure...delay prevented making next flight...rebooked by agent but no seat assigned, gave directions to next gate..got to next gate told flight moved to other gate - this now is 3 different terminals..got to third gate..delay flight to cool of the plane...move to another gate for a third delay of this same flight...oh yes...there is no plane at new gate!!! Not a word of why this literal run around!!!

I would like to start off by saying that I was not aware this was a budget airline. First off customer service is horrible; from booking to the stewardesses. When booking I was asking for help because our seats for 6 were changed, this was not our fault since we had pre picked our seats already. No help and just tried to upset our tickets, unlike the other airlines which would usually help and set families together. On our flights the flight attendants were rude and kept pulling on people's seats (accidentally), I don't know how you do that more than once especially if this is your job. Then there was no food service on a four hour flight, not even to buy. And the food prices were ridiculous. Then on our last flight we were tired and struggling with the kids, the flight agent decided to make the comments "hurry up you guys are holding up the line". As if that was going to make us go faster.

I took a chance to fly out of PAH which was served by Contour with the remaining flights American Airlines. I cannot say enough positive about Contour and their staff. Completely different about AA. Completely uncaring and inconsiderate staff. Delays after delays and end up being literally routed all the way across the country and an extra night and day in the airport. No offers for discount or upgraded seats even though what would have been a few hours was now 6 plus another leg. I have double knee replacements and they stuck me in the back of a very large capacity plane. I asked to be moved as I am not supposed to be cramped up that long unable to straighten my legs. "Benne" said I could change if I paid for the higher seat. First off the time would have been less and the seat was better before all the changes not my fault. Not sure I will give these another shot.

Horrible, horrendous customer service; wish I could give 0 stars. Delayed flight in Orlando led to a missed connection in Charlotte. Orlando agents said that we would be offered a hotel voucher and meal voucher and booked on a future flight for the following day. When we arrived in CLT, we were offered a MEASLY $12 meal voucher and told because they have an overnight flight available getting into MSP at 1:00AM. I have young kids at home and my wife cannot pick us up in the middle of the night when we were initially scheduled to arrive at NOON.

My husband and I have been planning our anniversary trip from SAT to FCO for over a year. When we booked our flight everything was wonderful. Then an email about flight change, needless to know that that also meant having to rebook seat, which we didn't know we had to do, so we no longer had window seats but now middle seats. Then again another flight change and now we have a 3 hour layover and when I reached out to AA, to change flight from SA to DFW would have cost me more once again. I am so tired of customer service having to read from a script, a monkey can do the same, maybe even better than what they have now.

American Airlines sucks! We went to take off and the brakes got hot. The plane turned around and we sat in the plane for over 2 hours until the mechanic could fix it. I missed my connecting flight and had to book for the next day. When I got to Charlotte they wouldn't give me a hotel voucher because they lied on the form and said it was due to weather. It wasn't the weather it was the breaks! I went to rent a car to drive 4 hours home. No cars!

My daughter is stuck in FLA. Flight delay is causing her to miss 10pm connect flight in Charlotte. American isn’t offering a hotel stay, a refund, a new flight, or even assistance in solving the problem. American is offering nothing, when they caused this issue. Is she supposed to fly to Charlotte and hang out there till morning to purchase new flight home? Crazy! I’d give it 0 stars if I could.