American Airlines Reviews

Yesterday I had a flight with American Airlines that was delayed due to a flight attendant running late for work. As a result, the connecting AA Flight I had scheduled was missed. When arriving at DFW, the employees were rude and unapologetic. Upon asking for a supervisor, I received a $12 Meal Voucher and was told that I would have to pay for a new flight. This made no sense and am still waiting to hear back from their corporate office. Both the worst flying experience and customer service experience I have ever had in my life.

Dear American Airlines, I am writing to express my disappointment regarding a recent experience on one of your flights. As a paying customer, I expect professionalism, respect, and a level of service that reflects the significant cost of air travel today. Unfortunately, my experience fell far short of these expectations. First, I was deeply disheartened by the behavior of the flight attendants. Their demeanor was unprofessional and unnecessarily rude. This is not the standard of service I anticipate when flying with a reputable airline. It makes me wonder if there is a training program that emphasizes the importance of customer service, as the interactions I witnessed and experienced seemed to lack basic courtesy and respect.

They disrespect loyalty, & status. I have been united 1k for 4 years, never will recommend American. They reassigned my ticket in front of me, even when I was 15 min before departure…. Travel on your own risk, get are monopoly you can avoid them. I got platinum Pro this year, will go back to United.

Horrible airlines, they charge my card and when we show up we don't have a seat, and they don't return my money, customer service is horrible. They are in India, Guatemala, Mexico, they don't speak english and American Airlines don't care, don't buy any flight.

I had to cancel my flight due to a delayed USPS delivery. I contacted American Airlines customer support, and they assured me I would receive a refund minus $90 per ticket. Since I had a round-trip ticket, this meant $90 for each segment. They also instructed me to submit a separate reimbursement request for the ticket cost. However, in the end, American Airlines completely refused to process any refund.

Delayed flight out of Miami over two hours causing us to miss connecting flight to Portland. Rebooked automatically to have us fly to Phoenix and be stranded overnight and take a flight to Portland Wednesday 11/13 in the morning. Flight in Miami delayed again so we would miss our rebooked connecting flight in Miami to Phoenix so stranded in Miami overnight. Rebooked flight from Miami to PDX but it is not a nonstop like original, have a layover in Texas. American Airlines Booked us a hotel overnight only to show up and have them tell us there is no rooms available, this forced us to go back to airport to stay there overnight with our two kids. This forced us to pay for an Uber back to the airport. In total we are now going to arrive home more than 16 hours later from the original time that was booked. Loss of wages for two people, pet sitter additional day and night, Uber rides to hotel, both kids miss school, extra day of parking fees at airport.

Arrived at New Orleans airport to check-in two hours in advance. Apparently this place is worse than waiting on the cable man. I stood in line for an hour and forty-five minutes for a line of about 150 people and five lines. I finally got to the counter two minutes late and the aircraft was already gone. Wth. Boarding was two minutes earlier and they said they left early. What a load of crap. This is the last time I fly the crap airline and I fly every month. I hope it goes out of business and they all get dumped.

I never receive any of my emails from this company. Confirmations, receipts, etc... and when I call they can't be bothered to find out why. Instead, they tell me when I make my next booking to call them so they can look at it then to determine why.

Confiscated all my American Advantage Miles/Points – due to “expiration” (regardless of COVID force majeure situation). The other majors (e.g. Delta, United, etc.) do not “expire” people’s Points – only American Airlines does this. I wrote to the management, reminded about COVID – to no avail. The reply was: “no exceptions”. I’d flown around one million miles with American Airlines in the past, but will not fly with them in the future. They have no appreciation for loyalty. Other options do exist.

Avoid at all costs. If you have any issue with a flight it will be impossible to resolve because their customer service is non-existent. Save yourself the money, time and headache, buy from literally anyone else.

We need another airline instead of American Airlines. They have a lot of bad reviews which some of them I experienced myself. Please don’t use this Airline if you are on a business trip because you might get there 2 days after your arrival date.

I would give 0 stars if I could. I purchased tickets during a State of Emergency of the recent hurricanes in FL and ended up not having the right carriers to fly my cats. I even went to multiple stores that morning and they were all sold out. They did give me a credit. But I have requested several times for them to take our situation into consideration and give me back my money. We got hit hard with these hurricanes. Lost a lot of income. I'm a solo parent. I couldn't board due to the carrier guidelines. And they refused to take any of this into consideration. Never again! THEY DO NOT CARE ABOUT PEOPLE!!!!

@AmericanAir, it’s ridiculous that every time I speak with someone from customer service, I get a different answer for the same issue. Even the supervisors seem to have no idea what the rules are. As a frequent traveler, I am officially refusing to fly with your airline from this day forward. You have cost me an additional $600 for no reason. Sue (HV Dallas) told me I would receive a credit for my current flight, only for me to get back on the phone and be informed that I need to purchase a new flight and will not receive credit for the one I’m on. This is completely unacceptable. I’ve been getting the runaround since 4 a.m. today. I will be advising my company colleagues, friends, and family to avoid this airline. It’s already hard enough to reach destinations on time with you. I’ll be posting on all social platforms and leaving a Google review.

I was told over the phone that we could board up to 45 minutes before regular boarding time because of my son's disability, but when we were at the airport, I was told that's not possible because they aren't even allowed to let people on the plane until 37 minutes before takeoff, and we were only given a few minutes of pre-boarding time before everyone else started boarding. One flight gave us literally 5 seconds between when they called my son's name to when they started boarding business class. We didn't need 45 minutes of extra time, but more than a couple minutes would've been helpful because we had to carry in our bags + get a car seat buckled on the plane, all while holding on to a very energetic, wandering autistic child. That's very stressful to do with a long line of people behind us who we're worried about holding up.

I purchased a Flagship 1st Class ticket for a long haul, lie flat seat to Rome from Dallas. The price was approximately $3800 dollars with a standard ticket costing about $700 at the time. Due to a knee injury, it was important for me to have the ability to lie flat, which is why I purchased that specific seat type. After the flight reached a safe altitude to adjust our seats, the captain allowed us to unbuckle our seatbelts and walk around the cabin. I realized my electronic control panel was not working and I was unable to move my seat. I called Michelle and Mats, the flight attendants serving our area, and notified them of the issue. Michelle let me know the seat was known to be broken and could not be adjusted through the control panel due to a power failure. Any seat manipulation would require it to be done manually by two flight attendants.

American Airlines has terrible customer service. They try to shift blame away from themselves in order avoid responsibility to their customers. On our planned trip to Oaxaca from Dallas, they delayed the flight by 1 hr to try await a late flight with a lot of layover passengers. This delay pushed us well into the peak of bad weather, which then triggered us to drive around the tarmac for 3 hours, which then required us to dock back and refuel, and then we drove around the tarmac for another hour leading us on that we were going to take flight at any moment, before finally quietly taking us back to the terminal, likely because the staff has met their work time limits.

American Airlines will force you to gate check your bag long before the overhead space is gone for their convenience. Their crew was rude and pushy and I have never experienced that on the 4 other airlines I regularly use.

Horrid. Unexplained delays, last minute rebooking of connectors. Lost bags like bags that went to a state that was not on our itinerary at all. Not great customer service. Pilots did okay, thank goodness. They pretty much tripled our travel time.

I paid $70 online to check my bag. I then got to the kiosk. It offered a free bag check and I had already paid in advance. My bag was 10 over and my husband's was 6 and she was saying it would then be 200 because of our tickets being the cheapest and that’s why so I asked if I upgraded our seats would it be cheaper. The lady ignored me. Rolled her eyes in the middle of our conversation. Answers the phone!! She had horrible customer service. She didn’t smile at all and was being super rude. Paying 200 extra just saying I was “group 9 and couldn’t get an upgrade with my status” without even checking. It's nice to know if you aren’t first class you don’t get respect from this airline's workers. Won’t be flying again and will definitely be letting my family and friends know.

I'm a disabled vet and my wife is frail. Both age 70, we arrived in Chicago from New Orleans ahead of schedule, but then the plane taxied for approximately 50 minutes while it waited for a gate to open. We deplaned about the same time our connecting flight's door shut. At the connecting flight's gate, we were booked standby on the next available 6 hours later and implied that we would get a seat as high priority. What they didn't tell us is the flight was already overbooked. We waited and just before boarding were informed no seats were available.

I have been trying to obtain a refund since June 2024. American told me two months ago that they would refund the full amount of my tickets, but to this date, they have not. I have called three times to the representative who emailed me they would refund the full amount and three emails to inquire why they haven't done so. She replied to one email telling me to check the refund status on AA.com which I have done every day for two weeks, It still says not refunded. She has yet to return my phone call. Isn't it a bit ridiculous that a customer has to go through this sort of thing for five months or more? AA should be better than this. They will be my last choice airline. There is much more to this sage, but too much to type in this review.

Never fly American. American Airlines allowed me to book a ticket with a less than 50 min layover (SBN - DFW - MSO). I checked in via the American app and said I had 1 bag to check. All went smoothly until I arrived at the airport at 6:10am. The ticket counter agent, Tyler, informed me that he could not check my bag on the flights I purchased and that he would need to rebook my ticket so that there was enough time for my bag. I was booked through Denver on American and then United Airlines. My flight from SBN to DFW did not change. I went through TSA pre-check fairly quickly and made my way to Gate 7 immediately.

We experienced a 32+ hour layover in Dallas on our fight to Rome on 08/31/24. The hotel that we stayed at with the voucher from American Airlines was horrible to say the least. We filed a complaint and request for a reimbursement for at least our expenses while we were pretty much at their mercy, has been ignored. The customer service representatives during the delay was not helpful in any way. They were not concerned or seem to care what this extreme delay caused in our once in a lifetime trip to Rome. Money was lost but the time we lost is not replaceable.

I have often traveled internationally, but my experience with AA 127/128 left a particularly strong impression. Frankly, it was the worst. Customer space is squeezed to a minimum. It feels as though customers are treated like mice, with American Airlines (AA) prioritizing more seats over passenger comfort. They seem to forget that customers are human beings who need a reasonable amount of space during travel. United Airlines, Delta, and other airlines provide far better experiences in this regard. However, AA appears to disregard customer respect, focusing solely on profit in a way that feels disgraceful, almost criminal.

I am allergic to dogs. I was flying out of the Dallas airport this morning when I saw 2 service dogs boarding our flight. I asked the boarding rep, "How does having dogs on board with someone that is allergic to dogs work?" Her answer "You have to carry your EpiPen." Really? Dogs take priority over people?

The flight attendant was rude to my wife because my wife asked her if we can sit together..because my wife was telling me how rude the flight attendant was the flight attendant then went and lied to her co worker and said that she thinks my wife have a problem with her..so he came and asked my wife if she had a problem with his co worker and my wife said that she is very rude..he then said that we have to get off the plane..other passengers that was in the vicinity stated that my wife did nothing wrong and that it might be racial profiling and we had to leave the plane.

It’s an outrage. October trip from BR to Boston planned back in August. Depart at 7:15. Arrive 1:30pm. Plenty of time to check in and see the sites. Cottage rental check in 4pm. Problem started with flight delay in BR from 7:15 to 11:45am puts us in Boston almost midnight, Rental car would be lost most to mention an entire day cottage rental LOST! So given the option to catch next one at 9:16. Ran to NO to try to get there from NO. Missed that flight. Next fight 10:15. Time change twice more! Finally on SC with 5 gate changes over 2 hour period once we go to the changeover on Charlotte SC.

This was my first time flying in a long time. As a parent, I was excited that my son was going to college for the first time at UCI in Irvine, California. Our flight was at 5:30 pm at the Philadelphia Airport with American Airlines. When arriving to the airport my son and I was prompted to use the kiosk to prink our tickets and check in. Our first time using the machine and the lady at the front counter strong accent said we did it wrong with an attitude. We eventually got everything straight and headed upstairs to TSA and that went without issues.

My flight from Orlando to Boston was canceled due to Hurricane Milton. American Airlines refused to refund my returning flight from Boston to Orlando. I couldn’t get a flight to Boston, why would I need a flight to come back. I lost all my money because the hurricane hit. American Airlines was not helpful and they were very rude. I will never fly with them again!

If I had not made my reservation, plans, I would choose a different airline for travel. The inconvenience is astounding! Where in hell do you “pay” for your baggage? It says aa.com. Ummm? NO! There is no place on there to PAY! Just take my bag on my flight and put it on the carousel where I am going! Your procedure and your airline suck.