American Airlines Reviews

Purchased tickets a year ago and my departed flight from Philadelphia was Awesome, now going home in SAN Juan PR is a nightmare. Desk staff dismissed you Quickly saying the plane had maintenance issue and to my surprise American had no other plane to take the 15 passengers back to Philadelphia. The flight changed 3 times while we waited at the airport. We care about your saftey is what the customer service keep saying. I call BULLSHIT!!! The plane did not make its quota of passengers. American feels that handing out $12.00 voucher for the 10 Hour wait should turn our frown upside down. The update on the board still reads 3063 C-8 6:20 am closed. No updated on the board at the terminal.

I was met with a very disgruntled employee at the checkout counter, who did everything and her power to make my travel a struggle would not look up anything on the computer made all three including my carry-on bag go through oversize bags, even though it was a carry-on that I was able to check for free. I requested a manager, Sandra took over 45 minutes to come to the counter and when I tried to explain, she put her hand up in my face and told me to be quiet so she could explain. I sat quietly and she told me because I had tools in one of my bags all of them must go to oversize. I explained to her that I’ve been waiting here for nearly an hour and that my plane boards in 45 minutes.

My husband and I were on our 1-year anniversary trip and did quite a bit of traveling for that trip. We used American Airlines for one of our flights and were disappointed. Our main reason is... we weren't able to sit together. It blows my mind that airlines are no longer placing family members together for flights and you have to find some kind stranger to switch with you, if possible. Most people on our flight were flying solo, and I highly double all, or even any of them, paid for a specific seat. How hard is it to group families together when a majority of your customers are solo traveling?? This should be a basis priority when deciding seating, even if you have to reprogram your computer system to do a better job. My worry is in the near future when we have children. Will our 2-year-old be placed somewhere else while flying?

It’s a fraud! I purchased 4 tickets for LAX-MLI one-stop flight, and I chose seats and I paid for it, about three months ago. Today, when I checked the flight, I noticed that the seat information disappeared. I contacted American Airlines 5 times, and they said even though they were able to see the seats information, they couldn’t help with reselecting and that I need to reselect seats and pay again! And that hopefully I would get refunded!!! Also, they refused to provide me with a confirmation email that shows I will be refunded!! I had to repay $260 for reselecting new seat for our flight. This is the first and last time I’m purchasing American Airlines tickets.

I booked this airline through my credit card to go to and from the DR. What a mistake. My flights were not only late but they were delayed. On the return from DR, I sat in the airport for 6 hours and ultimately did make it home until after 1 am the day AFTER I was originally suppose to be there. On top of that, when you file a complaint no one gets back to you. Crazy. Highly recommend picking another airline.

If I could, I would give American Airlines a negative 3,000. My first flight from Newport News to Charlotte was delayed. In turn, I got to the next gate just in time to see the airplane on the tarmac. I got to watch it depart. It was simply too much for the pilot to wait ten minutes on the last flight. My husband had gone into congestive heart failure. I had used my last dollar to get to the airport. American Airlines offered to dump me off in Miami or Gainsville. I asked about Tallahassee because my sister could have gotten me to my husband. I spent the night in Charlotte Airport. American didn’t offer a hotel or so much as a water. I will not fly with them again.

This is the WORST flight experience I have ever had!!!! My flight was canceled within an hour of boarding so another flight could depart at my scheduled take off time. (Of course they claimed it was weather. The 5 rain drops didn't stop the other plane going to the same destination.) I was provided ZERO support in rescheduling my flight, and when I attempted to seek reimbursement for the inconvenience of having to make plans in another city for 24 hours more I was given the runaround. Not only was I given no support in the rescheduling process, the gate attendant didn't arrive until 5 minutes prior to boarding, and I was not seated with my partner and we sat in an un-airconditioned air craft for an hour in the Texas heat.

Flight was canceled twice at last minute. Paid extra for a seat in the front of plane and my seat is in the second last row. Gave the main counter my id. Gave me the wrong boarding pass. Absolutely ridiculous. I would highly recommend flying another airline line. Nothing good at all with American Airlines.

My son and I scheduled a flight at Spring Break, which AA oversold. We volunteered to be bumped per AA's request. There were no more flights that day so we were asked to wait until the next day. In addition, AA switched us from Daytona Beach to Orlando (MCO) airport. AA said they would refund our LYFT car rides to/from the airport. The ride to MCO from Daytona was almost $200. I sent all the receipts/documents to AA refund department as instructed.

This airline is NEVER on time, sitting here today with now 3 hours delayed and no reason given. Most of my flights with this crap airline have been delayed and quite frankly it’s gotten old. Fly ANY other airline than this horrible airline.

American Airlines has to the new Spirit. Customer service is lousy, and so many gate changes and cancellations. I fly almost weekly, and my flights are cancelled at least twice a month due to staff shortages or missed connections. Save your money and fly another airline that cares and appreciates your business. They don’t!!

After the airline made changes to my flight I tried to cancel my tickets. The rep said, "Oh you have to create AAadvantage account," so I did. She said it may take a couple hours to show in the system. I then called back a couple days later for them to tell me because I booked through a 3rd party there are no refunds. Then I reached out to the 3rd party who directed me back to American... Still no cancellation or refund.

Customer service so bad and rude, she just step at side and don’t say or explain anything and just closed gate. Left us.

Horrible experience. DO NOT RECOMMEND. Delays. No customer service. Cancel flights. Change of airports. This airline is the new Spirit. Will not recommend. Spare yourself of one of the worse experiences ever. And to top it off (the cherry) we landed and parked 1 mile away from the terminal because there was no space for us. And during all the flight and wait not even a glass of water was offered.

I booked a flight for my elderly father in law reserving wheelchair assistance. They never gave him that assistance causing him to be lost in the airport with no assistance. Horrible experience.

If I could give no stars, I would. Never fly with AA.

The worst airlines ever. I have traveled a lot in my life, but AA OMG, they cancelled the flight with reason of a weather, so no any accomodation provided. It means I was stranded the whole freaking night at the airport. Then they rebooked me from 2.5 hours direct flight to New York becomes 12 hours flight the next day to Indianapolis then NYC.

My daughter and I flew from Dallas to Tokyo on American Airlines. I paid for two reserved seats and was put in the center of four. The seats had no legroom, a large bar where your feet go, so you could not have your bag with you. They were small and cramped and horrible. Didn't think things could get worse until we took off. There was no on board entertainment or Wi-Fi for 14 hours. I will repeat that, there was NO ENTERTAINMENT OR WIFI FOR 14 HOURS. I could not easily access my bag that had to be put above in storage bins because of the crappy seats. I could pay almost $2000 each to upgrade, otherwise too bad for me. I honestly thought the flight would never end. I hoped at one point it would. I contacted American when I returned home. I had five emails and four phone calls and was basically told, "Too bad." Unless it's delayed or some other terrible thing.

American Airlines hub in Chicago is the worst hub anywhere. Workers in Knoxville laughed at me, a veteran with ALS, when I asked for help. I never want to fly American or through Knoxville again. I can barely speak, and they laughed about it.

I’m completely fed up with American Airlines and their credit card bait-and-switch. They took away the free bags. Now the second bag costs $100. Economy flights don’t earn miles anymore, only main cabin. And on top of that, we pay over $100 a year in fees, for what? At this point, I’ll just cancel and fly Delta. They actually reward loyalty, not take it for granted. I’m done.

I was charged $50 for a carry-on bag on our returning flight. We were not charged for this bag on our initial flight, nor have we ever been charged for it in 3 other previous flights. The staff never weighed my bag or did any measurements, but said it was too big. The woman who disputed with my 7 months pregnant wife told her that she needed to run back to baggage check in which is unacceptable! The other staff insinuated that the flight team in Dallas “did us a favor”. We had 3 tickets and only 2 carry on bags. Why am I even being charged at all when the bag was taken on the cargo of the plane anyway!? How is it an issue at one airport but not another? And telling my pregnant wife to run??? Are you serious? Terrible customer service and created a negative experience for really no reason! They refused to refund us. Apparently $50 is more important to them than their reputation and client satisfaction.

Had two flights with American Airlines today, the first was from Seattle to Chicago, and it was great. On the flight from Chicago to MCI, was a employee and I need surgery on my elbow, so I can only use one hand. And he started yelling at me when I was going to put my carry-on overhead. Then I didn't even get seated and other people was still boarding, and the same flight attendant came over and yelled at me to put my purse under the seat and my neck pillow if I wasn't using them. Excuse me, where do flight attendants get the right to be rude and start telling me what to do and interrupted me while I was speaking to my fiancée. Should be a little bit nicer to your elders and treat people how you want to be treated.

Worst experience with AA and I have had many. On Mother's day we were stranded at DFW for 9 hours due to mechanical issues with our plan. I know things happen but their response and communication to passengers was horrible. We were actually stuck on the tarmac for 2 hours. Should not ever happen to a customer.

Do not travel with American Airlines, especially through Dallas. They will cancel your flight and leave you stranded overnight. This happened to me two years ago and it just happened to my son tonight. I warned him about AA and he didn't listen. This is the worst Airlines out there. They caused him to miss Mother's Day.

Cancellation of Flight, While 1 understand that delays and cancellations can happen, the lack of communication, organization, and customer support during this situation was completely unacceptable. Passengers were left frustrated and confused with little to no clear information about rebooking options delays, or accommodations. Trying to reach customer service was time-consuming and stressful, and the assistance provided did not match the seriousness of the disruption caused.

My mother had a flight last night from Charlotte to London leaving at 11PM. A male manager came and made a number of flight decisions, refused to let anyone know his name and left. Then they announced that the plane has been changed and the seating has been changed. They told my mother that her flagship business class seat has been involuntarily downgraded to premium economy at they gave her a 600 dollar voucher.

I now have somewhere close to four hours (my fault for being so stubborn) speaking with American Airlines customer service personnel. The only positive part of this review is that, generally, everyone I have spoken to including Paola today has been nice and professional. that being said, I have received erroneous and conflicting information from several I have spoken to.

Attendants asked other fliers to allow fliers that had connecting flights that were running close to allow us to get off first and nobody did. Our ticket had a gate that didn’t exist at the terminal. I was forced to put my carry on under the bus headed for South Bend Airport and there was only 7 passengers. My luggage ended up missing😡. Worst experience with an airline in my 67 years….

I called American Airlines to inquire about senior travel packages. American relayed to a company call Flyswat. I found out later they are out of the country. We arranged a solo trip for myself to London. I was traveling to take some of my late wife's ashes back to England and Scotland, our favorite place to travel. The package they put together was reasonable and saved me over Expedia, for the exact trip. That is where the good stopped. I checked the night before my trip for my boarding pass, but not there on American's site. Frantic calls to Flyswat the night before and morning of the flight and nothing. Then 2 hours before my flight was to leave, flyswat got my ticket. I got to London, to the Tower Hotel by Thistle. They did not have my reservation paid. More frantic calls to Flyswat and I was assured by "Deep and Jon" that everything is in order, but had to give a deposit to the hotel, that I would be refunded by Flyswat at checkout.

We were rerouted due to weather to another city and needed customs. We were told they would be calling people in. Then quickly decided to refuel and head back to previous destination. They canceled flights and did not reschedule until next day. They continued to ground our flight. Very little communication or organization. Bathroom was dirty and disgusting. We were offered water.