American Airlines Reviews

What a nightmare experience. Had to fly to Minnesota for work from Texas. On the way there, at Chicago O'Hare airport. Flight kept getting delayed and kept changing gates almost every hour. Original flight was supposed to take off around 5 pm we finally left Chicago around 11 pm. I wasn't prepared for the trip back. The night before they cancelled a connecting flight from Chicago to Dallas and booked me on a flight to Dayton Ohio to connect to Dallas. Got on the Dayton flight almost took off, and pilot abruptly slams on breaks. Comes on. Says a maintenance issue.

HOW ABOUT THIS ONE TO CHEW ON!!! (FROM MY FACEBOOK PAGE) SO, I was supposed to leave for Thanksgiving on 11/25, but due to a serious medical emergency, I was unable to make the flight. Before my flight, my doctor signed a pre-typed & signed note stating I was unable to travel, and I had to cancel both of my flights. BREEZE AIRWAYS refunded in 48 hours, and sent me a nice message. AMERICAN AIRLINES denied my refund, so I went through WELL FARGO. I will never use AMERICAN AIRLINES ever again! THANK YOU, HERBERT **

Flew from California the other day on a 4 hour flight. The captain announced at the beginning that the wifi might be sporadic for the entertainment feature. Sure enough, it didn't work at all, so no-one could watch a movie for the 4 hours we were in the air. Not good. I was wondering if the captain of that plane has to say that for every flight for however long it takes them to correct it? One last thing, I have witnessed many times when a passenger comes onto the plane with a carry on, and a back pack. The back pack is supposed to go under the seat, but instead, both items are put into the overhead. Then the poor people who board last have to check their bags. They should announce that only one item can go into the overhead, that way more people would have room for their carry ons.

I recently started flying American because they have a lot more flight times than other airlines. This has proven to be a bad idea. 2 out of 3 flights have had significant delays to the point I need to rebook. One time my connecting flight was with a different airline so American wouldn't help at all. I ended up having to pay to rebook with the other airline, pay to book a hotel, pay my sitter for an extra day and pay extra for meals. American at first offered nothing then did give me 5000 miles but that's nothing compared to what it cost me. The second time they have made me late. Now they are telling me I can book another flight at my expense and they will give me a credit to fly them in the future. That is just insulting. They make zero effort to make it right.

I've been waiting for about 8 hours. The flight delayed 4 times! 2 of them because of the airplane issues, this is unacceptable! spending 8 hours at the airport is not normal. I should be home by now but I'm not.

Poor customer service when my flight was cancelled. They cancelled my flight 2 days in advance. None of the options for rebooking were nonstop flights like I had booked, they would all get me to my destination at least 12 hours late and in the middle of the night. There were available flights on the website that would have been much more similar to what I had booked and they didn't offer those as an option for rebooking. The app also didn't allow me to add myself as a standby for any nonstop flight since the rebooked flight is not nonstop. However, the flight I booked and paid for before they cancelled it was nonstop.

Horrible service. Flight was laid over for 6 hours. No customer service available to help me sort it out. Most of the people I talked to were unable or unwilling to help me. They were understaffed in every department I dealt with. I wish I could give them 0 stars! I will never fly with them again!

My Flight 2 hours late from DCA to CLE and then. My return flight lost luggage for a day. I tried complain for minimal compensation and after a bureaucratic nightmare was only offered 1000 miles compensation.

Flight 2804 from Dallas to Toronto was originally supposed to depart Friday November 28 at 6:42 pm. After a delay of over four hours, passengers were informed that the flight will now depart at 5:00 am on Saturday November 29, while also being told they need to be at the airport by 2:00 am. Such a lengthy delay with no food or hotel accommodation offered. This is the last time I'll book anything with this joke of an airline.

This is the worst airline! They won’t give you any warning that they changed your flight! After almost 3 hours of waiting and scanning my code, they would inform you that I need to wait for another 6 hours because they changed your flight!!! Their options aren’t really options. It’s a threat! They’re asking me to decide within 2 to 3 minutes where they have already closed the door. Three staff members against one. This is irrational and inhumane!!! They don’t deserve to be called the best airline!!!

Listening to the customer service line while I'm stranded in the airport overnight. They keep trying to convince each person that mechanical problems are actually weather problems so they don't have to compensate people.

I followed every step of an American Airlines shopping portal offer exactly as the terms described. I made the required purchase, submitted everything they asked for, and even contacted their support multiple times. They acknowledged that I followed the instructions and acted in good faith, but then refused to credit the miles anyway. The representatives kept giving me the runaround and eventually admitted they were waiting on commission before they would issue the miles. That has nothing to do with the offer I completed or the terms I agreed to. The miles were supposed to be earned based on my purchase and my compliance, not whether AA was getting paid on their end.

Terrible experience - I made a reservation on American in June for a flight to West Pam Beach - my wife and me - seats 2A and 2B. In checking today, MY seat has been changed to 5D, while my wife is still in 2A, so they split us up even though we are on the same reservation. Calling customer service was an experience in frustration - two agents mimicking "the airline has a right to change your seat" - when I asked them to change the seat of the person who is NOW sitting in 2B, they said they cannot change seats for people. Just a terrible way to treat someone, especially after flying AA for 30+ years.

Delays, cancellations, stress, anxiety, crowds and that's all before boarding. On plane, very cramped seats, no cushion to seats, I've sat in more comfortable stadium benches than these seats. Scrappy in flight wifi, disconnected agents, horrible experience.

Unfortunately I can’t place zero as a rating. We recently had a flight from Charlottesville to Charlotte to Ft Lauderdale. The fist leg was ok but as soon as we landed Charlotte @ 8:20 pm an email was received on our phone that our 9:10 pm flight was cancelled & they would fly us to Miami (not our original destination) the next day @ 5:10am. We got to our original scheduled gate prior to boarding call & see. Our seats on the board given to other travelers as upgrades. We approached the staff that said they couldn’t do anything about this that the “system” kick us off & they cannot manually change that. I told them we are here for our connecting flight & we have our tickets & you are forcing us to take another flight that isn’t our original final destination @ 5:10 the next day!

This is absolutely the worst airline in the world. You do not care about your customers nor their schedules. This airline is absolutely terrible. You think an “I am sorry, here is a hotel and meal voucher," solves the fact that you do not perform.

On two separate flights I have had bag damage or lost items for which AA has no way of comp'ing. I fly out of their headquarters site - DFW - where baggage handling is the worst. In addition, on the last 3 flights, there were multiple gate AND terminal changes while I was waiting. Checking by phone, app or marquee information is often conflicted among each source. During the last flight EVERY DFW/AA marquee was down. When asking to de-conflict the information with a gate agent I received a sharp rebuke and told to find the info for myself from one of the multiple sources (which I had just explained were conflicted.) It seems clear that AA has cut ground and customer service to the bone. Its communication system is often broken, their rules for compensation issues are rigid and oftentimes unworkable.

100% the Airline with the arrogant and rudest customer services! Avoid at all costs. We have preferred/upgraded seats. Travelled light by taking just carry on. But since they didn’t have room onboard since people take extra carry on and they don’t stop them. Well when you complain you are wrong.

I paid for an upgrade on my recent American Airlines trip that included Priority Boarding — but we didn’t receive it on either flight, going or returning. After the trip, I filed a refund claim online as directed, and based on my explanation, was told I would receive a refund. Then the refund was denied with no real explanation. When I called to ask why, I was told to contact Customer Relations — a department with no phone number and the same website form I had already used. It’s a dead end. In short, I paid extra for a service that was never provided, was promised a refund, and was then denied without reason. The process is frustrating, impersonal, and completely unhelpful. I’ve always chosen to fly American for reliability, but this experience really makes me question their customer service and accountability.

I’ve flown with this airline many times, and every trip starts the same way with hope. I book my ticket, plan my schedule, and trust that things will go smoothly. Then the email comes: Your flight has been canceled. It has become a pattern. Every time I book, the flight disappears from the schedule, and I’m left scrambling to rebook. The worst part is that the new flight always costs more. It feels like I’m being punished for their mistake. I spend hours on the phone waiting for someone to help. The agents are polite, but there is no real solution. They offer credits or apologies, but the price difference is on me. A refund does not help when I still need to travel and every replacement flight is more expensive.

I would never fly American Airlines ever again. Customer service is awful and they put the blame on customer relations and then tell you there is no way for you to talk to customer relations. You have to fill out a form on their website for complaints and refund request. I was charged an extra $45 dollars and still no help from anyone at this company. Not to mention the delayed flights and gate changes on short notice.

The rating should be 0. I will never, ever fly AA again. People talk about bad experiences with airlines like Spirit and Frontier. I have never experienced what I experienced with another airlines in what I experienced with AA today. We were supposed to leave at 9:41 but got delayed over and over. When we did board we sat on a hot plane for a hour waiting to take off. Got all the way to the tarmac just to be told that the pilot ran out of time and we have to go back to the gate and get off the plane…And they couldn’t give us any information on what would happen next. Even after we taxi’d back to the gate they wouldn’t let us off. I hate this airline and will never fly with AA again!

I am submitting this complaint regarding American Airlines’ refusal to assist or provide documentation during an active hurricane emergency. I was booked to travel from Atlanta to Kingston, Jamaica via Miami on 10/23/2025 when Hurricane Melissa intensified into a Category 5 storm—leaving travelers stranded, homes destroyed, and loss of life reported across Jamaica. Despite these warnings, American Airlines agents repeatedly dismissed my safety concerns and refused to issue an exception or provide proof of cancellation for my travel insurance claim.

Flight delayed 3 times. Finally got canceled but nobody was left at the gate to inform the passengers. Only learned from a text stating it was canceled. Left all passengers furious as we sat at the gate waiting for staff to come and give us instructions and an explanation on what to do. Never happened. They clearly clicked out without any concerns for the passengers.

The worst company ever. If you wanna feel like crap then book with American Airlines. I’ve had bad service before but American Airlines definitely took the cake on this. I’m traveling pregnant with my ten months old and my husband I understand things happen but it was one thing after another. Waited on our first flight on the plane for 2 hrs before taking off. Then getting to our connecting flight our gates kept getting changed. The workers were no help whatsoever constantly lying to us to get us off their case. We spent the night in the airport. Mind you I’m 22 weeks pregnant with a 10 month old. I’ve never been treated so horrible. No one had compassion or sympathy. Everyone was so rude. I will never flight American ever again.

On October 21st. 2025 in my American Airline flight from Cancun to Miami my luggage was opened and they stole goods from inside. When we opened the case the inner compartment zipper was opened all the goods and clothing were a mess like they went through everything looking for valuables, they stole perfume, souvenirs good thing we had no jewelry nor cash in it. I can no longer trust the integrity of AA employees, I will switch to try my luck with another airline company.

I wish there was a way to give them zero! On this trip to Key West for a friend’s 30th anniversary celebration, we had purchased business class tickets for all legs of the flight. After a couple of months we get an email saying our flights had been changed. We didn’t notice that one of the flights was changed with a 30 minute layover. First of all, why would they do that? I noticed it once we were already in Florida. I tried to change it on the app, found a later flight from Charlotte to Chicago, but suddenly, my Key West to Charlotte flight has disappeared!

Having to deal with American Airlines on a flight that was NOT COMPLETED is horrible! DO NOT BUY.... USE ANOTHER AIRLINE!! Their customer service is even worse!! Trying to speak with anyone is near impossible!

TERRIBLE customer service! They will cancel your flights and lie to you about there not being more and will NEVER compensate you for any level of inconvenience. We will never fly with them again and we fly a LOT.

Hello, so I have a list that spans both my flight out to ORF and my flight back to Santa Fe. 10/9/25 I arrive for my flight early and checked my bags. Upon arrival to orf, I received notification that my bags were delayed. I made comms with the baggage office and notified them that my bag had wedding apparel for a wedding that would be officiating and I was assured the bag would show up approx 14:45 10/10/25 and they would send me my bag waiving the 50mi requirement. On the way to my house in Gloucester pt, which I had moved out of to go to New Mexico, I was on the phone with a friendly lady who assured me my bags were marked for expediting and that I would have my bags available by the time I needed them.

I am sitting in flight 1707 from CLT to EWR on Tarmac for the past 60 minutes for the same exact reason that I was sitting on Tarmac for 60 minutes on flight 2410 from SFO to CLT.. apparently due to needed paperwork after a repair!? On top of that the inflight service was horrible in both flights. In my last flight with AA, they sold me a flight From SFO to Long Beach Island via Philadelphia airport and the second leg was a bus ride!!! When I wanted to skip the bus ride and show up In Philadelphia they refused and asked me to pay $2400 for the same ticket, because of if I was not using the bus it was canceling the whole trip! They switched me flight to depart from EWR and I had pay $300 extra. This experiences happened when I booked my flight business or first class! This is a horrible experience as a customer, how do you want to compete with other airlines?

If you like delays and cancellations this is the airline for you. If you ever fly into CLT be prepared to wait in lines longer than Disney. Of course they don’t compensate you either. You either get stuck in CLT or you’re waiting till the day's done to get on your flight. The people who work here are rude and guess what you’ll have to run from terminal a to terminal e which is 15mins run. On top of it everything shuts down at 9 so if you’re here for a long time past 9pm you’re gonna be hungry. Good luck finding a clean bathroom that doesn’t smell like vomit or poop. Oh and their waiting seats hope you like 90 degree angles and sitting up straighter than an American president for a portrait. You’ll never be comfortable or on time ever if you lay American Airlines esp into CLT.

American Airlines was absolutely horrible, was forced to check my carry on bag and they mis-tagged it and sent it somewhere else and now I’m in Disney with no luggage, also there was snot smeared all over my seat, absolutely disgusting

Actual airline staff were friendly. Customer service is horrid. They refused to help assist with a departing flight change due to an emergency mid trip. Save yourself the headache and fly with another company.

Flight from DAB to NYC delayed 3 times and 6 hours later, finally preparing to land. We asked for a refund of points used and denied. Then asked for a meal credit and told to keep it a secret. $12 meal ticket gets you 2 waters.

Do not fly with American Airlines! I went to Jamaica from Sept 26 to Sept 30 for my boyfriend's birthday. They destroyed my luggage and broke two wheels and ripped my boyfriend's luggage, and not only are they refusing to pay for the damages, but they are making the process for receiving a travel credit or some type of reimbursement impossible. We've had our bags for over a decade, so there's no receipt or bank statement available. I am not giving up, but this was absolutely ridiculous. Save yourself the trouble and book a flight with another airline!

TERRIBLE customer service. Multimillion dollar company making me eat $300 for their mistake. Apparently they have poor training for their representatives because I'm basically being told that even though I did exactly what the representative told me to do. I am going to have to eat my own money for their 8 hour delay and me getting into Chicago at 2 AM and needing to book my own hotel for the night, with my own money. Disgusted with this airline.

This used to be a great airline. Recently, had a severe delay of over ten hours on a common route. And I figured well things happen. Give them another chance and the same thing happened. Fool me once shame on you, fool me twice shame on me.

I reached out to the customer relations dept. I responded to them with the information requested. Now I'm not getting any response from them for 5 days now. Tried calling the person and they say no such extension. This is very disturbing and frustrating. They don't seem to care.

Once again, after already having two gate changes in terminal B at Fort Worth, they switch us to Terminal D with only 20 minutes before boarding. That means a hike to the tram and then another long walk to the new gate. I have a bad knee and now it will be blown up all week at the trade show I am heading to. This is the last straw with AA. I am done. I am canceling return flight and will never fly this airline again. I see they only garner a 1.2 rating already. I do feel sorry for all the people that work here. This should serve as a poster child of way the SEC should not allow companies to get this large. As an airline the only term that comes to mind is worthless. Avoid them like the plague.

I paid for seats for my wife and I on all legs of a trip when buying tickets in February, 2025 but our seat selections were dropped on one leg of our trip going and one leg coming back due to a schedule change made by American (we did not request the change) and I had to buy the seats again at a much higher price ($158.70 vs. $34.55 paid originally)

My husband and I endured a 24 hour delay on an international American Airlines flight. We were given separate flight rebookings and had to make separate transportation plans upon arrival. We are elderly and this was extremely difficult for me. We were given no compensation for this missed flight and lost first day and night in London, even though we have Frequent Flyer status with American Airlines and hold Platinum credit cards with this Airlines company.

Dallas had an outage for some reason that was never explained. We were booked on a later flight, that got canceled due to congestion at 9:45 pm, we were told. Upon rebooking again, our flight was to leave the next day. I asked about a motel. We were told the motels just showed white, they couldn’t book anything. I’m too old to be sleeping on the floor of an airport. It was the most miserable night. The damn speakers playing commercials.

In September of 2024 we booked a trip from Flagstaff, AZ to Naugatuck, CT. The trip was scheduled for May 2025. The cost was $1951.90. After the trip was booked, I happened to check a veteran friendly site the next day and found a package that offered the flight (same price) and vehicle for a better price than getting the car separate. Anyway, I cancelled the initial ticket and purchased the better priced package. Seems that I fell outside the 24 hour window by just about an hour. I was issued a trip credit that would expired on 11 Sep 2025. I attempted to use the credit and it was not there. I contacted customer service, their response was they are looking into it, the case has been elevated, we're so sorry. I've sent numerous email about this, now that the date has pasted I'm being ghosted. We are retired seniors and can not afford to lose almost $2000 to a multi billion dollar company due to their incompetence.

The morning crew on 9.13.25 did an excellent job. They exceeded my expectations in every way and Kathy (I think was her name) is a great supervisor. I ran into problems and the crew got it sorted out and had me on my way and on time. Very efficient very professional and very pleasant to work with.

I provided all the information on online portal for my lost baggage claim. Now they claim it's been more than 30 days and can't do anything about it. I have all the records of communication and planning to sue them. I even provided them details in the email, yet they refuse to find my bag or issue any refund. Such a highway robbery!

Anniversary trip. We were supposed to land in Boston at 1130am. With a 30 min layover. 1st flight delayed and the rebooked us with a 13 hour layover. I had to ask to find a better flight. They tried to put us on different flights at first. Finally got a flight landing at 630pm and it's delayed. I fly multiple times a year. Just flew AA 3 weeks ago. This was the last time. Delta here I come.

This airline has become a complete wreck in recent years. I've traveled with them for the last 3 years and each month begets a worse experience. I only use them because I've built up so many points over the last 24 mos. Here's some advice based on my experiences.

I have had the worst experience with AA. They lost my luggage back in July and here we are and they cannot resolve the situation. I have spoken via phone email and chat to different people and they all give me a different answer but no resolution. They just give me the runaround. It's not my fault they lost my luggage but it seems they think it is.

American Airlines is not good. They seem to be having a lot of trouble keeping their schedules. It does not inspire you to want to fly with them when they keeping changing the ETA 1 hour at a time or when they put you on the plane and you sit on the runway for an hour before they taxi back to the gate. It does not make you feel secure when they are taking the engine apart while you watch out the window and then you are supposed to get on that plane. If you manage to get a concession out of them it will probably be a hotel voucher. Do not go to the hotel they give you a voucher for it will be a dive. A good chance the toilet will be flooding the bathroom, it will be in a bad part of town and have a bunch of unsavory sorts around. Also the promise of shuttles in a timely way... I wouldn't count on it. The staff may or may not be helpful, but they definitely will have trouble being helpful because no one will know what is going on.

The American Airlines staff was rude. The plane is old and had small seats. There were no TVs for entertainment. The staff made me check a bag even though I only had one carry on and one personal item. Would not fly this airline again.

This airline is the worst. I have never experienced something like this before. I had a fight to Aguadilla, Puerto Rico from Newark Airport. We make sure to be on time. Our flight was boarding at 7:09. We checked in. They were pulling some people because of their bag size and charging them because the size this and that and I understand it took time to boarding for the ones that where on line. At the time of check-in, I requested a wheelchair for my mom that is 75 years old. They told me ok to wait and someone will be here for me shortly, that was a 3:47.

August 29 our flight 1971 to Philadelphia from Cancun. We had an expected a long wait in Philadelphia of 5 hours before boarding our connecting flight to State College. Sitting in Cancun our flight (1971) was delayed 3 times and ended up 3+ hours late. The crew said had no idea why they were delayed. We lost more time over Florida because of weather. When we finally landed in Philadelphia we sat on the tarmac for 20 minutes because a plane in front of us had mechanical problems and we couldn't get to our gate.

When I never imagined it possible, American Airlines has risen to yet another level of incompetence. It was already going to be a challenge getting from the very last E gate to Terminal B in the hour we had—since it was dinner time it would have been nice pick something up to eat on the way to the plane. We landed in CLT with plenty of time to that trek all the way across all terminals, but there was NO gate attendant to work the jet bridge!!!

I strongly recommend that don’t travel with this airline. Flights always have delays or cancellation. Anyway just wanted to give a heads up that if you buy ticket with this airline there highly chance to be regretted.

I'm shocked at the horribly unreliable service at this Airline. Out of 4 flights in the past year, 2 were canceled and 1 had luggage sent to the wrong destination. This airline provides no reason for sudden canceled flights, then reschedules you for a flight 5 hours in the opposite direction of your destination, only to extend your destination 16 hours. NEVER AGAIN.

This is extremely the most unprofessional experience I ever had with an airline. The lack of communication, changing gates for eight times, and eventually canceling the flight twice. No offer for hotel, spend my own money for hotel and return flight. This was absolutely disgraceful. This is my first time flying American Airlines, and I am extremely disappointed how they handle things. I hope I never have to take their flight ever again.

I was delayed out of DFW to San Diego, over an hour. I spoke to gate representative and was told it was due to maintenance, no other flights available. I called AA and spoke to 3 representatives for over 90m, on two occasions, I asked to speak to supervisor and they hung up on me. One representative told me, “It’s only an hour delay”. I’m missing a connecting flight out of San Diego and they don’t care one bit, got a generic email apologizing after I complained and still waiting to leave DFW, it’s now over an hour and a half delayed. AA is trash, customer service is even worse, and they have idiots answering the phones who have no clue how to resolve any problems whatsoever.

Worst flight experience EVER. DO NOT FLY AMERICAN AIRLINES!!! They’re a joke and do not care about you or your travel plans. Do not fly American Airlines. Always late!!! Always. Do not fly this airline if you want to be on time or have a connecting flight. Piss poor service. Do not fly American Airlines!!!

I fly often—at least once every week or two. My worst experiences, consistently, are on AA. Often delayed (not often than not), and frequently cancelled—after keeping the customer on the hook, sometimes for hours, with incremental delays. If you’re lucky enough to actually fly, then you will encounter the inferior seating and sub-par food and beverage service. But at least the crew is usually friendly.

The level of disrespect that was shown to me from your staff can NEVER happen again, because I won't allow it. There was no professionalism, and it need to be addressed. Your Airlines sent me a response never touching the surface of the situation, unbelievable! #PoorService. I've already discarded my receipt; reason I can't attach it. Your staff is playing a dangerous game.

This is one of the worst airlines to use. While I understand that reviews should be constructive, it's essential to share experiences when an airline disregards complaints and mistreats customers. Our flight from Miami was delayed by nine hours. We had a connection to JFK and then to London, and they assured us we would have enough time to make the connection, so we waited for the next flight despite the delay.

So so bad I can't even express. Customer service at the counters was nonexistent with employees rude beyond belief not to mention that they couldn't possibly care less. They screwed up our flight so badly we got stuck in Philadelphia and had to rent a car for the remainder of our botched flight to NY. Luggage was lost. No one cared. This was the worst experience EVER. No one even apologized. Unbelievable. We are actually still on the road to our final destination after driving 7 hours! Horrible people in Philadelphia and Roanoke and horrible experience. We're supposed to get a partial refund. We'll see. A lawsuit could possibly be forthcoming. Again horrible horrible horrible.

Hello. My name is Nino. On Jun 13th 2025 Me, my wife and our daughter had reservations for round trip flight from Chicago O'Hare airport to Punta Cana Dominican Rep. Departure was on Jun 13th at 8:05 am, Return was on Jun 23rd at 1:50 pm. When we went to kiosk to print our boarding passes and I typed in confirmation code ** a different name came up, Brian!? I asked AA employee for help. She told me I will have to speak to manager to solve the issue. Time went by. Passengers started to board plane. I was told that my tickets all 3 of them were somehow cancelled by system and they do not know how but I will have to buy new tickets for next day flight on Jun 14th Dep. at 8:35 am return flight on Jun 24th at 3:31 pm. I have purchase new tickets at cost of 1500.00 USD. Also I had to pay Airport service fee 45.00 USD X 3 total 135.00 USD for issuing new tickets. New bag fee of 193.20 USD also.

I have only traveled with American twice and BOTH times my flight was canceled and I was booked on a flight the next day. Our first attempt was for a week-long trip. We missed a day at our resort and were assured we would be refunded. This was a LIE. They took weeks to determine I would not be getting a refund and offered me flight credits as an only option. Due to having to settle with credit, I decided to take a second chance with the airline. My flight was canceled again. This time it was a weekend trip and the whole trip had to be cancelled. Again, I was assured I would be issued a full refund. It has now been 14 business days (policy is 7 business days). There is no phone representatives in customer relations to speak to, only through email. They have stopped communicating with me and I have yet to receive my refund or any explanations. Worst airline and airline management in the country.

In mid July we arrived at our gate in Dallas to find out our first class tickets were cancelled. We were receiving flight updates all day. We were given seats in the back but remarkably our baggage arrived in Charlotte with the plane. I wrote and called the airline but have yet to hear back from them. The gate agent was rude and dismissive.

I wish I could give them half a star, they don't even deserve one star. It's ridiculous how many times they can cancel or move flights at the last minute. Crazy how they can change your flight last minute but we can't make changes without getting charged an arm and a leg.

It's not worth paying with your time. Pay the extra money with a reputable company. Integrity of American Airlines is nonexistent!!! If you don't mind being late or having your luggage lost. This is the airlines for you... I've used them for years and it's always the same story. The left hand has no idea what the right hand is doing.

Please do NOT sign up with their mileage program nor book any flight with them. It took them over 3 days to refund your miles and 7 days to refund a travel credit. Super ridiculous. Their computer system is super behind compares to United or Delta. I'm not saying the latter 2 are good but they have better technology for sure.

On August 14, 2025 I arrived at the airport at 6:00 am, on time for my 8:05 departure for Dallas. Around 7:30 we were all told that the flight would not be leaving at 8:05 and that a replacement plane was being sent in to take us to Dallas. This presented a conflict with my trip as I had a connecting flight at 12:50 to Puerto Vallarta Mexico. The flight finally departed at 10:00 causing me to miss the last flight of the day to Puerto Vallarta. As we flew through the air the pilot told us the other plane would not have made it to Dallas.

Booked a flight, and with no notification they put me on a bus. American Airlines is the most untrustworthy company I’ve ever encountered. Beware!!! Fly on a different airline, you’ll thank this review later.

On July 1st, I was traveling from Seattle to Chicago to see my daughter. As it was a fairly long flight and I booked well in advance of my travel, I bought business class seats. Also, I chose a flight leaving early in the morning (around 6:30 am) so that I could get in to Chicago a little after 12:00 (Chicago time). Got on the plane and pulled away from the gate and was told that there were mechanical problems so the flight had to return to the gate. The plane was now set to leave around 11:00 am. As I was talking to a gate agent, the flight was rescheduled to leave around 3:00 pm. I was rebooked on another airline and my wife and I were given two middle seats about 5 rows apart (quite a downgrade from business class next to each other) and we would not arrive in Chicago until after 5:00 pm.

This airline blocked my son from flying as they told me less than 24 hrs preflight that he needed a Dr's note to fly because he has a health condition. It was a Sunday at 4 pm/I couldn't get a Dr on the phone - we switched airlines, saved $300 by the way, but terrible inconvenience and loss of time money and cut trip short by 1 day too! All to be told, no refund!!! Reported to corporate headquarters who could care less! Trying to get refund still! Filing complaint based on discrimination with Dept of Transportation. They should be fined!!!

American Airlines is genuinely awful. The planes are often disgusting, and on my returning flight, there were 5 and a half hours' worth of weather delays. Fine, but they gave us a different excuse every time we asked. After a one-hour ground hold was lifted, the pilots' hours were up and they had to switch out, and somehow in that hour of holding, no other pilots were put on standby! Currently waiting for the pilots to ARRIVE TO THE AIRPORT for our originally 5:30 pm flight, that could've been an 11 pm flight after delays had the agency had other pilots on standby. Just dumb.

We booked four flights for a vacation, all were cancelled or very seriously delayed. Currently in hour two of sitting on the tarmac waiting to take off. Also, Captain decided to make the decision to cancel any drink service…except for in first class, we’ve been watching those eight people get waited on the whole time. Flight attendants won’t even look at the rest of us. You treat your customers like garbage, and I will never fly American again.

Recently flew American on an international flight to and from Munich. On the connecting flight from Pensacola to Charlotte on our outbound leg, an American pilot who was deadheading constantly broke the rules with respect to tray table position and use of electronic devices during taxi, takeoff, and landing. He knew he was wrong since he tried hiding what he was doing whenever I looked at him. He should have set the example, but I guess American allows those in position of authority to not follow FAA guidance. The worst happened on the way back after clearing customs in Charlotte. My luggage was fine after it cleared customs and I handed it off to baggage transfer in Charlotte. Whe I got to Pensacola, the new bag had the zippers completely ripped off and the bag opened. Luckily, none of the contents spilled out but the new bag was ruined.

After my senior handicapped mother and sister got from Philadelphia to Dallas to get their connecting flight to El Paso American Airlines did nothing right. After telling them they can’t get their connecting flight until the next day they had them sleeping on a bench in the airport. The next day they flew them to Albuquerque, New Mexico, where they were forced to rent a car and drive 3 1/2 hours to get to El Paso where they were going to attend my uncle‘s funeral.

Prior to flying, I dutifully measured my suitcase and backpack, both met the airline requirements. My company purchased Economy tickets, I was in Group 8. Groups 8 and 9 are routinely forced to check their carry-on luggage even when space is still available in the overhead bins. When I arrived in Albany, I went to Baggage Claim 3 to pick up my luggage, and the carousel was empty. An agent called to tell me I needed to pick up the luggage that they had forced me to check. (No kidding.) I stated I was at the baggage claim but my luggage was nowhere to be found.

Awful service, you feel like dirt. Stuff simply doesn't care. Because we didn't select seats now we are not even sure if we getting on the plane. But on a tickets it says priority. Priority for who? We are just garbage to them.

They canceled my flight, stranded me during my layover, lied to me about why, cost me extra money and stress. They don't care about their customers. Don't bother reaching out to customer service, they are so bad at their job. I mean look at these Yelp reviews! 1 star? I'll never fly with them again and you shouldn't either. Also, Grace ** should be fired for how bad she is at her job.

I will never fly American again. I usually fly United and they will be getting all my business from here on out. My sister and I were trying to get to Minneapolis for a wedding. Our first layover was in Philadelphia, where we were delayed because of storms along our route and later a storm in Philly too. They eventually cancelled the flight and we got on standby for a later one and made it to MSP that night. On the way back though.... Our first flight was from MSP to Dallas Fort Worth (DFW). It was slightly delayed due to weather along our route again, and we were told our 8:45pm connection in Dallas might be delayed as well. We were already planning on a 3-hour layover, so we weren't worried. We even thought that if we got into Dallas in time, we might try and get on standby for an earlier flight home which was at 6:45pm. We thought we'd have plenty of time no matter what.

In an industry not known for customer service, American Airlines stands out as one of the worst. You'll be fine until you need customer service, then the fun starts. Then they treat you to some world-class arrogance. A word to the wise...

I have consistently had text or phone calls to change my booked flight with seat assigned due to their overbooking all flights. When weather events occur they have no stand by staff or planes to adjust to changes and they just cancel flights. Attendants and gate attendants are not consistently friendly, concerned and knowledgeable.

At 10:30 on July 4 we received a text notification that our flight would be leaving at 5:18 instead of the scheduled time of 3:39. We subsequently received another message at 1:15 stating out flight was now delayed until 6:10. 8 minutes later at 1:23 we received a message that our flight was on time and departing at 3:39. Boarding would be starting at 2:54.

We had to cancel a dream trip for a family reunion in Fiji, thanks to American Airlines. We booked our flights months in advance, using AA to fly to the west coast to catch connecting flights on FijiAir (they are partners). Our first hint at trouble was three months in advance, when a random check of our flights made us realize that they had changed the last leg of our return flight to go to Charlotte, NC instead of JFK.

While seated on an American Airlines (AA) plane on June 19 preparing for departure, I was hit in the head by a metal water bottle that fell from a backpack a passenger was putting in the overhead compartment. Due to the severity of the impact, I was pulled from the flight and told that I needed to see a medic before I could fly. I ultimately had to go to the ER to ensure I did not have any internal bleeding. The gate manager assured me that AA would cover the costs. He said that he would input the incident report later that day and it would be attached to my flight record. When I returned to the airport from the ER, I tried to get the required claim information to submit to the hospital billing department. The only thing I got was a run around.

My wife and I flew on American Airlines Flight 2870 on Friday, August 1, 2025. We flew from Seattle to Philadelphia. The flight was fine, the pilot on down were great. We exited the plane at 8:30 pm. Our baggage did not arrive until 9:55. One hour and 25 minutes later. Totally unacceptable!!! The two workers in Customer Baggage were totally useless. Why they are paid, I have no idea. This experience was absolutely the worst. Wrecked our entire vacation. Everyone on the flight was livid!!!

The Customer Service is horrible, the amount of delays is incredible, nothing compares to how bad the supervisor at DFW AA at night. Aug 1st gate B17. The supervisor is very confrontational, rude, he also has a problem with consistent interruptions, the worst part, when I asked if he was the supervisor he said no, wouldn't give me his name outside of his first name, and wouldn't tell me where the supervisor was. I found out other employees he is the supervisors and that's against the rules. This was because I said he needs to work on his customer service. So miscommunication (from the whole team), lying (from supervisor), denied my overnight voucher (because I said he needs to work on his customer service), I was not the only mistreated passenger this night. If I knew I would get this type of customer service I would have saved money and flown Spirit.

American Airlines has virtually no respect for their customers' schedule/time. I can't tell you the amount of times flights have been delayed (you can virtually guarantee it) and I've had to run to the next gate to make the next connection. If you're planning to fly American and have a connection, make sure you have a bare minimum of two hours between flights. I recommend taking your business to another airline (even if it means paying a little more). American Airlines has zero appreciation for their customers and less respect for their customers' time/schedule.

Two years ago, I took an American Airlines flight from Los Angeles to Miami and from Miami to Los Angeles and there was no in flight entertainment, nice staff, baggage fees okayish check-in experience, and okay customer service, and smooth takeoff and landing. Last but not least, my experience on American Airlines is horrible.

Diverted instead of DCA to Richmond VA after what seems like a modest storm, but they said that they were not allowing people to land so we were diverted here. Every hour another hour would be added to our wait time. Eventually around 8 PM the agent left “I’m getting help” and no return by the agent - we have no knowledge of how to get our luggage, which are apparently still on the plane and we were told if we left the area TSA would be closed and we could not come back so we’re just stuck here. Freezing, no agents, no answer. No luggage. And it’s not even 9 PM. They’ve all gone. We’ve been here a total of nine hours now. HOW ARE THEY STILL IN BUSINESS? Horrible!!!

They made it right.

On our 50th anniversary trip to Europe, our bags were delayed 5 days. This caused much aggravation and anxiety. Trying to speak to an agent at AA had us waiting an hour or more each day trying to trace bag. At each port, which we wanted to sightsee, instead we were searching for clothes or makeup stores!! Then having to go back to ship to put our bags in room! Hours of wasted time out of our vacation. After writing to AA for 5-6 days and complaining, they added some air miles to my account worth about $100. I wrote and said this is not acceptable- we need monetary compensation! They ignore all my emails.

Travel Credit 1st Timer: I had no idea that my travel credit was expiring. I did not get any email telling me this nor any reminder of this. This is my first time even dealing with this. I was not sure if it came in the form of points. I did try and book my flight about a month earlier but could only find the rewards and not how to redeem my travel credit. I tried again in July; it was very difficult to even find it with over 45 minutes of hunting. When I did find the travel credit, it was there, the full amount was listed, and it did not say anything about being expired. I went to then book my flight, and it would not let me. I tried several times. However, then the price kept changing and the availability of flights. What a hassle! I finally had to call in and spent 2 hours trying to talk to someone on the phone. They are the ones that finally let me know it was expired. This is terrible service! The experience has been extremely disappointing!

I’m extremely disappointed with how American Airlines handled our recent connecting flight. Our first flight arrived late — which was already frustrating — but what made it worse was the complete lack of support from the airline. Despite clearly being at risk of missing our second flight, we were not offered any help, priority deplaning, or even a heads-up from the crew. No effort was made to assist passengers with tight connections. By the time we got off the plane, our connecting flight had already departed — and we were stuck scrambling for alternatives. The lack of communication and basic customer service is unacceptable, especially when it’s the airline’s delay that causes the problem. I expected more from American Airlines and will seriously consider flying with a different airline in the future.

Avoid American Airlines if you value your time, money, or basic customer service. Our flight was canceled with almost no warning, and we were left stranded for over 24 hours. I stood in line multiple times at the airport and spent over six hours on the phone trying to get rebooked—transferred repeatedly, placed on hold, and disconnected more than once. There was no real help or accountability from anyone at American. To make matters worse, the email I received after filing a complaint was a generic, copy-paste response—the exact same one I got after a previous delay months ago. Clearly, no one is actually reviewing these complaints or taking them seriously.

American Airlines rescheduled my flight to inconvenient times without my approval and refused compensation for added costs to us. American Airlines changed our reservations to a Red Eye flight on the same day causing us hundreds in additional expenses for transportation, hotel additional meals, etc. When asked American Airlines to compensate us for the difference or upgrade our tickets in some way...we were given the runaround and were refused any type of compensation. The representative was so rude and disrespectful, my son had to get on the phone call so he would be more appropriate. I am very disappointed with American Airlines and will not fly with them again.

Flight to LAX was delayed by several hours. Rerouted with no information about the new connecting airport. Flight connecting from ORD cancelled due to "weather" to avoid paying for lodging. Snarky, unhelpful agents willing to lie to your face. And this is first class. Lousy food just the finishing touch on a very bad experience.

Flight from Tampa to New York. Unfortunately, our experience with American Airlines was extremely upsetting. Due to a brief misunderstanding of a question, the staff chose to move our seats without proper communication or respect. Instead of showing patience or understanding, the crew acted with rudeness, impatience, and even made us feel threatened. There was absolutely no sense of customer service or consideration. It felt discriminatory and deeply unprofessional. I strongly recommend others to consider flying with a different airline. I know I won’t be flying with American Airlines again.

American cancelled a flight from Washington DC to Chicago. The weather was ideal at both locations. A United flight took off minutes before the American flight and left the same DC airport and arrived in Chicago. American told the customers that WEATHER was the cause. Weather couldn't be the cause - as the weather was fine in both cities AND a United Flight had the same route at about the same time. American LIED to their customers. Shame.

I got a brand new bag in Spain. On my return we had a stop in Philadelphia. I got my bag there and I had to check it in for my connection flights to Florida and my bag was perfect and when I got to my destination in Fort Myers airport my bag was destroy, dent, missing wheels, grease, scratches. It was a mess, I went to the office at the airport and the lady sitting there didn't said a word. All she did was point me with her finger to the QR code picture that they have there. Now a year later I just got a call from central bag damage from a person by the name David and he left me a recording message that my claim was denial because I didn't submit pictures which I did so I'm asking for support to stop this abuse from this airline.

Booked a flight for my husband from Florida to Myrtle Beach. Coming and going 4 flights total with two lay overs in Charlotte. Going first flight leaving Tampa was delayed 2 times by over an hour. So he missed his flight from Charlotte to MB. They put him in a latter plane (two hrs) difference, gave him a good seat and by time he got on the plane changed his seat. Coming back both flights were delayed twice. I'm sorry this is very poor service and reliability, especially for the prices they charge. Never flying AA again!

Flight was delayed on July 6th due to weather which I am not upset about. They rescheduled me for a 6am flight the next morning and when I woke up I checked the app and it said flight on time. I had Uber drop me off at 5:00am and proceeded to the gate where no agent was present, just a flight delayed until 10am. I had to leave the flight area and headed back down where you book flights to see what was going on and they said it was for flight personnel rest which I got. I asked why the app said on time still and they said, "Oh you shouldn't use that. You should be checking your emails," which I did receive at 2:48am.

Just booked with them the price went down and they won’t credit me because I didn’t get the main cabin.. When I booked with Southwest and the price went down they credit me with no problem.. This will be my last time flying with them..

Horrible!!! I was at the gate getting ready to board and my son and fiancé was with me. The boarding attendant told my 8 year old son that my fiancé could get left and my son started crying. As I was trying to board the flight my hands were full and I handed my boards pass to the attendant and she told me to scan the pass myself in a rude tone. All three attendants were very rude and unprofessional!!! I will NEVER FLY AMERICAN AIRLINES AGAIN!!!

I had a flight credit of over $900. I booked a flight for several months out. For some reason I checked on the flight a few weeks later and found out that it had been cancelled and the only flight times to my destination were late at night. It would not let me change or cancel the flight even though there was a place to do so. I chatted with someone who finally was able to cancel.

Unexplained delays that left us stranded for days at Charlotte airport. They lost our bags after they told us that the bags were going to be on the plane. Just simply a traumatizing travel experience on a vacation to Italy. NEVER AGAIN AMERICAN AIRLINES. TERRIBLE IS AN UNDERSTATEMENT.

Awful. Flight cancelled, no reasons given. Just about impossible to get alternate booking. Rude. Unhelpful staff. Next flight ran out of fuel. Had to land to refuel. Dallas >NY flight time double scheduled time. AA is ZZ. 0/10 Just awful and we’re priority passengers.

American Airlines refused to refund me for seats I paid for but through no fault of my own I wasn’t able to sit in. They moved me on the first flight and I missed the connection for the second flight due to delays. Denied a refund. I wasn’t even in the second flight. Ended up on standby.

On my recent American Airlines flight, I boarded in Group 9. Before boarding, the ground crew informed me that there was no remaining overhead bin space and required me to check my hand luggage. Upon boarding, I observed multiple available overhead bins that could have easily accommodated my bag. This incorrect assessment by ground staff caused unnecessary delay and inconvenience.

June 1, 2025, American Airlines denied my family of 3 from boarding our connecting flight from Dallas (DFW) to Baltimore (BWI). Our international flight was delayed 1 hr. American Air alerted connection flight was delayed 40 min. Arrived at DFW gate to board plane, group 4 of 9, was boarding. Waited til group ,9 called to board, approached to board, gate staff requested we step to the side with no explanation. Gate attendant we step back away from desk "your up in our space". After 25 min.. while boarding standby passengers, American Airlines staff requested us to proceed to American Airlines customer service desk to reschedule flight.

We arrived at the airport well in advance — over four hours before our scheduled 10 PM flight — and checked in with American Airlines at 6 PM. Despite booking our seats well ahead of time, we were shocked to learn just 30 minutes before departure that one of our family members might not have a seat due to overbooking.

Always delays and cancellations with no explanation. I hope American Airlines goes out of Business. It takes a lot for me to take the time and write a bad review but American Airlines, you are the absolute worst airline company there is to exist. I rather fly Spirit Airlines.

Customer service is virtually non-existent. If you are lucky enough to get to talk to someone chances are they are unable to assist you and have to put you back in the call queue. It is an all day ordeal to still not have an answer. Most of the customer service representatives are rude and some don't speak English well enough for communication to transpire. The flight attendants seems to be even worse on some of the flights. They stand at the front of the plane gossiping with one another and are rude and clearly offended if asked anything by a customer. And this was in the first class section. I hate to think what most travelers are experiencing. The few times I had to fly economy because of the flight the seats seemed as tiny as a child's seat. At least that attendant was courteous. When did AA go downhill so badly?

AA recently had me diverted from DCA to CMH while trying to fly to BNA. We were late by 5 hours. We received NO compensation for the issue. It was NOT weather related. This is wht happens consistently with AA. On June 30, 2025 I was flying from DCA to CLT then onto SFO. Ay CLT, the flight was delayed (as ALL AA flights are) and was just beginning boarding when the flight was supposed to be ascending into the sky. There was only gate agent at A7 and he began boarding and got through to Group 4 (I was standing in line by Group 5 sign) when a wheelchair rolled up. There was no attendant to assist so the agent had to stop boarding, close the jetway door, and take the passenger to the plane. 20 minutes later he returned and continued boarding. I stood in line this whole time.

I have traveled a lot on airline, but the American Airlines was the worst experience for me. The checking people were hell a slow, coz of that I missed my SFO to Amarillo via Dallas flight for $600. Then I had to purchase another flight for $700. It was such a headache. I will never take it again.

Worst airline I have ever dealt with. They canceled our flight from Puerto Vallarta to LAX. Rescheduled it for the next day kept delaying it. Horrible customer service. They brought us to a nastiest hotel for the night. I’m traveling with 3 kids and my elderly parents.

Worst airline ever! They cancelled our flights twice in the same day and didn't automatically rebook, I had to sit on hold for hours to get it rescheduled 3 days away from the original date and I was met With the rudest customer support person. We are still waiting on compensation for our cancelled flights, I have never experienced something like this with other airlines. If my new July 3rd flights get cancelled again American Airlines will be hearing from my lawyer! Shame on you American Airlines!!

I had to cancel my flight due to an emergency only for AA to tell me, "Too bad. So what. You can’t get your money back or receive a credit." They’re the worse, I’m going to continue to stick with what I know which is DELTA.

- Just a girl from Texas, Madi (12)

If I could give a zero, I would, though some of the staff don't deserve that. But when storms came through Philadelphia yesterday, it was instructive how my kid was treated in flying Delta versus me, on American. They were told straight away--after a two hour delay--their flight had to be cancelled, given a new flight and a hotel and meal voucher. There was staff at the gate, who kept passengers appraised. I on the other hand was given ZERO information, the flight was delayed five times with no information other than a very delayed email occasionally, and several times passengers' boarding passes simply evaporated from the app and it said we had no trips booked. We thought the flight was cancelled each time, but no.

A little disappointed with American Airlines. We booked a trip to Jamaica with them. The return trip had a 90 minutes layover in Chicago. The short layover time made it impossible to catch our connecting flight due to the fact that we had to go through US Customs, Baggage claim, move to another area of the Airport (Domestic travel area) and then recheck in our bags and go through security and then catch a shuttle to our gate. American Airlines should have known this before booking this short layover. One huge bright spot was an American Airlines employee named Keith **. He went above and beyond to assist us in getting vouchers for a hotel and booking us that night, and one for a Uber and a Breakfast meal. The customer Service he displayed was Top Notch. Thanks Keith!!!

I flew from CLT to BUF on a non-stop flight, which has a duration of about 1.5 hours. I checked in my baggage, but upon arrival in Buffalo, I was informed that it had been “delayed.” I went to the American Airlines baggage office at BUF for assistance. I had questions about setting up delivery for the delayed baggage, but the staff member there seemed irritated by my inquiries. She actually yelled at me and told me to “just Google it” instead of helping. I was essentially scolded and dismissed from the office without any support.

Iberia Airlines and American Airlines—You Failed Us. This trip was supposed to be special. It was my son’s birthday. Instead, it turned into a complete nightmare—because of indifference, incompetence, and zero accountability from both Iberia and American Airlines. We booked through American Airlines, paid extra to select seats. Then learned we had to pay again because the international leg was operated by Iberia. Fine. We paid twice to ensure my family—my wife and our two young boys—could sit together on our way to Madrid. But it all unraveled in Texas.

If I’d give zero starts I would. I have traveled around the world so many times, and by far AA is the worst on scheduling and customer services. Customer service acts like it is customer faults to have delays.

My job always picks American Airlines but personally I always fly with Delta. Less issues. Today, my flight times and gates kept changing. I want to go home in a timely manner. The same thing happened to me last year and when American Airlines rebooked my flight, they rescheduled it 2 days after my original booking. But get this, they flew my bags back home on the flight that I was supposed to be on! Because of so many delays and cancellations they moved some of those folks onto my flight I was supposed to be on. I had NO clothes to change into after spending all day sweating in DFW. They couldn’t even accommodate and pay for a hotel. Then I asked what happens to my bags and they said as long as if I pick it up in 5 days (or something like that). What kind of shenanigans is this?!

Today is not so unusual for AA...first flight delayed due to equipment failure...delay prevented making next flight...rebooked by agent but no seat assigned, gave directions to next gate..got to next gate told flight moved to other gate - this now is 3 different terminals..got to third gate..delay flight to cool of the plane...move to another gate for a third delay of this same flight...oh yes...there is no plane at new gate!!! Not a word of why this literal run around!!!

I would like to start off by saying that I was not aware this was a budget airline. First off customer service is horrible; from booking to the stewardesses. When booking I was asking for help because our seats for 6 were changed, this was not our fault since we had pre picked our seats already. No help and just tried to upset our tickets, unlike the other airlines which would usually help and set families together. On our flights the flight attendants were rude and kept pulling on people's seats (accidentally), I don't know how you do that more than once especially if this is your job. Then there was no food service on a four hour flight, not even to buy. And the food prices were ridiculous. Then on our last flight we were tired and struggling with the kids, the flight agent decided to make the comments "hurry up you guys are holding up the line". As if that was going to make us go faster.

I took a chance to fly out of PAH which was served by Contour with the remaining flights American Airlines. I cannot say enough positive about Contour and their staff. Completely different about AA. Completely uncaring and inconsiderate staff. Delays after delays and end up being literally routed all the way across the country and an extra night and day in the airport. No offers for discount or upgraded seats even though what would have been a few hours was now 6 plus another leg. I have double knee replacements and they stuck me in the back of a very large capacity plane. I asked to be moved as I am not supposed to be cramped up that long unable to straighten my legs. "Benne" said I could change if I paid for the higher seat. First off the time would have been less and the seat was better before all the changes not my fault. Not sure I will give these another shot.

Horrible, horrendous customer service; wish I could give 0 stars. Delayed flight in Orlando led to a missed connection in Charlotte. Orlando agents said that we would be offered a hotel voucher and meal voucher and booked on a future flight for the following day. When we arrived in CLT, we were offered a MEASLY $12 meal voucher and told because they have an overnight flight available getting into MSP at 1:00AM. I have young kids at home and my wife cannot pick us up in the middle of the night when we were initially scheduled to arrive at NOON.

My husband and I have been planning our anniversary trip from SAT to FCO for over a year. When we booked our flight everything was wonderful. Then an email about flight change, needless to know that that also meant having to rebook seat, which we didn't know we had to do, so we no longer had window seats but now middle seats. Then again another flight change and now we have a 3 hour layover and when I reached out to AA, to change flight from SA to DFW would have cost me more once again. I am so tired of customer service having to read from a script, a monkey can do the same, maybe even better than what they have now.

American Airlines sucks! We went to take off and the brakes got hot. The plane turned around and we sat in the plane for over 2 hours until the mechanic could fix it. I missed my connecting flight and had to book for the next day. When I got to Charlotte they wouldn't give me a hotel voucher because they lied on the form and said it was due to weather. It wasn't the weather it was the breaks! I went to rent a car to drive 4 hours home. No cars!

My daughter is stuck in FLA. Flight delay is causing her to miss 10pm connect flight in Charlotte. American isn’t offering a hotel stay, a refund, a new flight, or even assistance in solving the problem. American is offering nothing, when they caused this issue. Is she supposed to fly to Charlotte and hang out there till morning to purchase new flight home? Crazy! I’d give it 0 stars if I could.

Was supposed to fly from Albany to Jacksonville NC. Flight delayed and no notification. Multiple flights delayed, many people affected. Apparently at least 2 planes had mechanical issues. At least 3 flights were delayed or cancelled. Ultimately able to find a flight to Raleigh and then would have to drive 2 hours to destination. On top of it my new flight to Raleigh delayed, with very tight connection and small airplane is used which means bags have to be valet checked and collected on arrival, wasting more time. Concerning that at least 2 planes have mechanical issues and small planes are being used. Would not recommend to family and wouldn't fly American unless absolutely necessary. On the plus side the gate agents were very helpful. Date is 6/22/25.

Worst airline e experience ever. Both legs of my trip experienced flights cancelled and significantly delayed because of lack of crew. Customer service is rude. Impossible to speak with anyone who has any clue what is going on or any authority to do anything other than say “sorry for the inconvenience.” They now owe us for cancellations plus hotel expenses, lost time, and emotional distress.

Just got on flight. First thing they say. "No catering available, will take too long for the flight. You can get a cup of water or juice in the back. No snacks.' We still pay high prices for tickets and get close to nothing. What happened to the airline business?

On the way to Cooperstown, NY. Booked American Airlines so that we can book first class for comfort as one of the passengers is disabled. The downfall was a layover in Charlotte. The outbound flight was fantastic. The nightmare began on the return flight. They continued to push our flight back. When we got to Charlotte, NC on the return, we had missed our connection. They gave us vouchers for a hotel and food. They advised they could only put us on 1 flight out the next day. Flight was supposed to go out at 640p. It also continues to get delayed. No reason.

It doesn’t matter how many loyalty points that you have with them, if there is ever a mishap, you’re treated as if you just came off the street and bought a ticket. I spent 30k with them in one year, and they couldn’t refund a $300 flight. I can easily spend that money with another airline, and you should, too.

It has not happened once, but many times, as soon as American delays one flight it is like a domino effect, all of them get delayed, This last time and I do mean last time I flew American I showed up on time and at the last 30 minutes they cancelled because another flight cancelled my flight, Don't they have more than one plane, and I had to drive to my destination, on the way back same thing but it was delayed for 12 hours, and when we landed there was no one to bring the ramp to the plane, so we sat there for an hour and a half to go 10 yards, I will never fly American. I fly a lot and no other airline has this much problems.

Last year, flying out of Salt Lake City, Utah, I experienced the worst airline service I've ever been subjected to. I'm writing now because during a small family gathering this weekend, everyone who just recently traveled here to Charlotte on American had the SAME THING HAPPEN! I arrived on time. The plane was late boarding. We were told at 1:00 in the afternoon that they had to change the oil. Isn't that something you do at 3:00 am when the planes aren't in service? Said it would take an hour. Three hours later, they needed a new part, and several hours later, they were "waiting on a new crew to come in from Phoenix since ours had timed out." Then, at 10:00 pm, they announced, "Folks, we're sorry, one of the crew from Phoenix can't make the turn." ARE YOU KIDDING?!? All day...wasted.

American Airlines delayed our flights without telling us until 45 minutes after boarding time. We missed connecting flights both ways. They lied to us about the flight status and we will never use American again.

I’ve had 3 poor experiences with American Airlines out of DFW. First had delays and multiple gate changes. The second had cancelled flights and delays at the beginning of the trip. And then an over 4 hr delay on our way home, plus the customs machines were down for awhile and the lines wrapped around the upstairs airport hallways. The last trip had issues with something breaking on the plane, causing a delay after we were already onboard. That caused us to miss our connection (with insanely long/slow TSA lines contributing to that). And then the flight we were rebooked on was delayed twice. After being awake 24 hours, I just want to get home… and flying AA through DFW is NOT the best way to get there. I will never fly AA or through DFW again!!

When it comes to Reliability American Airlines is the worst. Several times my schedule flight was 9am and didn't get out till 10 pm. If you call customer service be ready to play games. You can't understand them unless you are from India. They have very lazy employees especially in Tulsa. I try to avoid American airlines now.

They LOST elderly mother who had reservations for special assistance. They WOULD NOT HELP FIND HER. I had to call O'Hare and get mercy from the operator there to look for her, which airport police is doing RIGHT NOW and I am in New York, helpless and crying after being on the phone for 2 pointless hours with this incompetent and uncaring airline. They should NOT be allowed to move HUMAN BEINGS anywhere. Never ever book anything important with American!!! EVER!!!

Terrible flight delays. Bad customers services. Did not notify customers early enough for any changes and delays. No staff available to answer any questions due to changes. We got 6 times changes on terminal stations within 1 hour. Almost pass out from running to keep up with them. Missed announcements when plane were about to land. Many were standing up with cabins opened when plane was not at a complete stop yet. No one told them what to do. Will never fly with American Airlines again. Will never recommend anyone to fly this airline.

Worst company ever. Inhuman, unprofessional, zero percent patient, empathy, worst mistake I have made in my life is traveling with this dead company. Zero customer experience. Don't waste your time traveling with them.

I had planned my trip to allow for both business and personal time. The vacation was lost due to long flight delays, gate changes without notification, and missed flights. If I had been notified of the gate changes, I would not have missed my flight. My luggage arrived at my destination, although I was a day behind schedule. There were issues from day one, including gate changes for all four flights. I was unable to sit with my husband, which was ridiculous. I would verify the correct gates with the attendant after getting off the plane, and they weren't even provided the updated information. Seats were ok - charges are ridiculous - staff did their job, some were friendlier than others...

Today is my worse experience with American Airline. My baggage was 6lbs overweight and they charged me $160. My baggage was the only checked-in baggage on the flight. The person checking me in stated the contract when booking my flight states what the cost of overweight baggage. When booking my flight, information regarding check states the fee is $45. I flew from Chicago to Springfield IL with the same baggage, nothing more or less and the cost was only $40. Why the inconsistency. I feel robbed and misled. This is injustice. Not only did they charge ridiculous price; after weighing my luggage, I then had to take the baggage through TSA. Normally when checking in baggage, the Airline will take the baggage and ensure it's on the flight.

At DFW airport: Moved our departure gate TO DIFFERENT TERMINALS 3 times, so far. Forty minutes wasted because the passenger cabin was way too hot for humans. (Some nitwit left the plane sitting out in Texas sun all day, all shut down.). Now we HOPE to depart and be late & HOPE to make our connection. Let’s hear it for DEI hiring!!!

I will avoid flying AA at all cost. The customer service staff is extremely rude as well as the flight attendants I missed my connecting (due to a long delay from AA) flight in Dallas (horrible airport to be stuck in) I was told to go to customer service to get on another flight home. With an extremely long line and wait period, do to others in the same dilemma. The staff was passing out candy to each other as if we were all invisible. I was told there were no other flights available until the next day. Hmmm the lady in front of me must have gotten the very last seat, profiling at its best. In my opinion. I am a caregiver, and it was urgent for me to get home. I explained this and basically got a shoulder shrug.

I have been using American Airlines because they are the only major option at my local Airport but I am now going to take the hour drive to Cleveland so that I can use other airlines. They're just not worth it. The last six flights I have taken with them have been canceled, delayed, changed and rerouted with less than 3-hour notice and this has included an international flight where they wanted to have us have a layover for 24 hours. They damaged six of our luggage and after arguing and fighting with them they finally agreed to replace four of them and the other two we were just out of luck.

During boarding, my carry on have been forcibly taken from me with a threat and a scandal(!). As I was scanning my boarding pass, a woman pointed at me and said to her colleague 'Don't let her on the plane', then yelled to me: "You, Step Aside!". I did. While other passengers went in with their carry ons, she said to someone: "Take her bag, we have no room in the overhead storage compartments" and then to me: "you can't board unless you give me your bag". As soon as I got on the plane, I saw that overhead compartments had plenty of room. My carry on is euro size which is small enough to fit under the seat, and way smaller than other passengers' and I had a purse and no other items. My carry on was taken from my hands by another worker. I asked the name of the woman, she responded: 'you don't need my name, move on' then snorted.

I fly this same route every month. The last four flight have been delayed. This is getting to be too common with this airline. I’m done with them. It is so frustrating and they act like they don’t care or even have any concern. When you look at the departure screen and you see the amount of cancellations.

We flew on flight. 949. Dfw to Raleigh NC. Bradley ** was our flight attendant in first class. Hands down my favorite attendant! Super professional and more so personable. THANK YOU Bradley from me and my team that sat in first class. AWESOME!

I was recently on a flight where I missed my connection, at no fault of my own. When I landed I was informed that I had been re-booked to a flight the next morning. When I went to customer service in the airport, there were 3 of us in line, all from the same flight. The two others were both older people, one in a wheelchair. Both older individuals were offered hotel stays and a credit toward a future flight. When I stepped forward, I was told "there are no accommodations available to you". Really? THIS IS BAR FAR STILL CONSIDERED DISCRIMINATION!!! I wasn't old enough, nor in a wheelchair, so I was offered NOTHING! I've received zero apology, zero conversation about the discrimination that I received. I slept in an airport, all night, with a chronic condition that isn't "seen" to the eye, yet others ON MY FLIGHT were offered a place to stay and a credit.

The worst! If you can avoid the airline, please do. I will never book another reservation with them. I know I’m only one person but I’m about to delete even the app from my phone. And to anyone that will listen I will share my experience.

Worst airline ever! I travel nonstop for work and will avoid using them at all costs. Constant cancellations and 8 hour delays. Then, customer service does absolutely nothing to help you. You are on your own for hotel cost, car rental, etc even if it’s their fault. They canceled my flight on Christmas Eve and told me no other flights available, yet I found one on my American app, so I booked it and had to pay for it. Called customer service and they wouldn’t refund, even though they lied and said there were no seats on the next flight. They said they would rather have has an empty seat than reimburse me! TOTALLY DISGUSTED. Spoke with a woman named Julian who could barely speak English and she told me she wouldn’t do a single thing to help me. DO NOT FLY AMERICAN!! I will be reviewing on every site possible.

I would live to give AA a higher fever, after all I fly with them in 3-5 legs each and every week. However, living in Dallas, I have very few other options, Southwest isn’t practical for my National wide destinations. I first want to preface that 98% of my encounters are positive. But most of that is with the flight attendants and CS agents on the PE Advantage Desk.

American Airlines delayed our flight in Virginia for maintenance yet wouldn't hold our connecting flight. We literally ran to the next terminal and missed the boarding by seconds. They hadn't left the terminal but they closed the door and told us it's policy 🙄. So where's the policy for causing us to be late? Another passenger tried to get help from customer service only to witness the workers hiding behind their work centers, taking pictures and laughing. Apparently it's funny to see people get stranded at the airport. Classless employees and disrespectful. 😒

Worst flight or airport experience I've ever had goes to American Airlines - CLT Airport!! Trash!! So trash I will never pay for an American Airlines flight again! Absolutely terrible customer service!

This is a horrible airline to fly with! They are always late or cancelling flights. They don't even deserve star. They are nothing but a flying disaster. Thank God I don't fly American anymore. They used to be good. Not sure what happened. Maybe they should fire the CEO or just simply do us a favor and go out of business.

After an 8 hour delay in Lexington, Ky (due to a fuel leak) and a 3 hour delay in Dallas (due to ATC delays), TX I arrive in SF with no bag. The representative at the baggage claim was very rude and only provided a QR code to scan. The QR scan directed me back to the agent. Finally my bag arrived to SFO hours later. There was no direct number to call. After multiple attempts to have my bag delivered, my bag arrived 15 hours after I landed. Horrible experience.. I would rather take a bus than deal with those people..

Having flown over 2 million miles with American Airlines over several decades, my long-established and positive opinion of American is no more. They currently display poor customer service, no customer loyalty, and no empathy. My mother passed away recently and I had to cancel my flight to attend her service, weeks in advance, due to a personal health issue, (dizziness for 6 weeks confirmed by a doctor's note provided to American). Thankfully, my family has postponed my mother's service until a later date.

Had to check my bag at the gate because they didn’t have enough room on the plane for carry-on luggage. Received my luggage at the airport at baggage claim and it was damaged. Didn’t notice it until I got home… I live about 45 minutes from the airport and they want me to go back to the airport with my luggage and file a claim. Ridiculous.

Delayed flight. Delay in communication to passengers. Sharing of incorrect information to the passengers. Staff not capable of handling the situation. Short staffed. Overall horrible experience. Do not recommend.

I traveled with American Airlines from Chicago to DC on 19 May 2025. While I was waiting to be boarded, there was an announcement that they needed volunteers to give up the seat. I went to the desk and told them that I am willing to give my seat. After some minutes I was told they no longer needed seats. I boarded and they announced that they needed three seats. I volunteered again. The reason was that the flight was delayed, and I have a femurs thrombosis in my leg, and I did not want to stay seated for a longer time. They again did not consider my request even though I am a senior and have a medical issue but accommodated three other passengers. The flight was delayed about 1hrs and 30 min. I sent a complaint, and I received only a response acknowledging the email. No refund, nothing. Valentina

I’m very disgusted with the flight attendant on this flight. My connecting flight has a 20 min window. At the beginning of the flight I asked if there was an empty seat if I could move closer to make sure I met my connecting flight. She was absolutely so rude. I can’t believe AA would want to employ someone that represents them in such a way. She told me I was out of luck. Didn’t try to accommodate or help. Her name is Tammy. I believe she is Charlotte based. She’s got short bleached hair. ABSOLUTELY the worst customer service / people skills I’ve ever seen. Please hire civil decent human beings when you’re conducting employment interviews. I watched her do the same thing with everyone she had contact with.

AA is the worst with constant issues with planes and delays. Took a flight from BDL to Chicago May 15 and our plane landed and steering broke. Had to be towed to gate. My connector was suppose to be at 8:50 pm. Delayed to a pilot not there and maintenance had to be done on plane and no one showed so they pushed it to next morning at 9:15. As a woman traveling alone it was scary sleeping at an airport!!! Haven’t received refund or any compensation. Only offered a hotel voucher which was useless since it was already 1 AM. Do better AA.

They broke my gaming pc glass and one of the legs for it. When I filed a claim, they said “there’s no proof they broke it” because I would definitely ship my gaming pc full of broken glass to further tear up the inner components right? 🙄. Avoid using them if possible, they have zero respect for people’s personal property even if you mark it fragile. Instead of just being adults and admitting to the mistake and trying to rectify it like most normal companies would do, they try to deny and lie. The fact they managed to break it despite the immense amount of packing material we used is wild, I have never had this issue with any other airline. If you are stuck having to bring anything with them, make sure you take pictures and video just prior so, otherwise they’ll pull scummy excuses to get out of being accountable for the damage they cause to your items.

Am a military spouse. I checked their policy online. It said that I have up to three bags 50 pounds each if I’m travelling on business or pleasure. No need any orders. I called the airline office the night before travelling they confirm that. When I went to the airport the next morning they didn’t wanna honor that policy and they were really really nasty evil. Something definitely wrong with them. They basically don’t give a crap about good customer service. I read the policy to them more than one time. They didn’t wanna listen and I had to pay to get on the plane. This bad experience with this airline makes me promise. I will never ever ever travel again using this airline. Even if they offer me a free ticket, I’m going to turn it down.. What a shame. Truly, I don’t know how can they stay in business like that..

I was supposed to be on a flight from PHL to TPA on 5/16/25 at 6:50 am. at 9:02pm the evening before I get an email stating my flight was canceled. No explanation as to why it was canceled. then at 9:30 pm I get a notification that my flight was rebooked but it was booked for 24 hours after the original flight, so now I am supposed to fly out 5/17/25 at 6:50 am. No call or notification asking if that would work for me. I was trying to get to a funeral service which I will now miss. to add more frustration, I tried calling their customer service and was on music hold for over 5 HOURS until finally at 4 am I hung up. I even tried to rebook a different flight on line only to get repeated error messages from their website making it impossible to rebook that way as well. Even the app would not let me try to rebook for a flight that would have departed on the original date. All around failure on the part of this airline.

Twice in less than 2 months we have been delayed, left on the plane for well over an hour, had rude and unhelpful attendants and left to sleep in the airport. First time was our honeymoon which made us miss a full day of the honeymoon and this one which is making us late for our granddaughter's graduation. Emailing to complain only to receive an automated response, zero refund/credit is unacceptable. My husband is a disable military vet and retired from the police dept and I have health issues which causes us to be limited to flying. We will choose another airline for all flights going forward. This is a terrible way to conduct business AA!

I bought my husband a airline ticket 05/15/2025 only for them to cancel him. Had him waiting 4-5 hours. This will never happen again. Treated him like crap. I would NOT recommend no one to use this company.

It is a shame the lowest rating is 1 star. If I could give zero I would. Currently sitting here at the airport, waiting for a delayed flight to actually leave, flight 1377. This whole experience is trash and it reminds me of why I never wanted to fly AA again. Three yrs ago they made me check a carryon bag, just to throw it around and break ALL of my liquor and souvenirs. I HATE AA.

It is a nightmare having an American Airlines flight. In the last years I have had two different international flights with them, in both cases we have been left in the airplane for more than an hour, diverted and left passing the whole night at the airport without any compensation. If you escalate a claim, and only if you do it, they use to reimburse a small part of your ticket cost that obviously doesn’t cover your expenses for transportation, hotel and meals, in fact there is not money amount that cover the stress it cause, the health issues it triggers specially when you are flying with somebody with special needs and you find out their indifference and lack of protocol. If you want to get the worst travel experience, choose American Airlines.

Sad to say I have had more than one bad experience with this airline. Experiences that I don't have with other airlines. The customer service is severely lacking. If for any reason you have to cancel a flight this airline will not help you or refund you, they will not even give you a credit to rebook another time. So basically, they just keep your money for nothing. My husband travels often at his job and my son travels often with AAU, and every other airline we have used has been more than helpful when changes occur. Do yourself a favor, save your money and fly another airline. I will never use this one again.

We sat on the plane on the Tarmac for 2 hours and 58 minutes while the crew of the aircraft made excuses for why we couldn't take off. One of the excuses was that we needed extra fuel because there was some bad weather in Charlotte, so they were giving us another route. Do you mean to tell me that it was not considered when fueling the plane before takeoff? Bad weather can also happen after takeoff. I believe I should be reimbursed for my flight, but I guess American Airlines doesn't think so.

My wife and I have always paid extra for refundable tickets to avoid headaches. In January 2025, we purchased two round-trip tickets through American Airlines at $452.68 each, clearly marked as refundable. Due to a change in plans, we canceled. On March 13, we were told we’d receive trip credits valid for one year. The next day, I called to rebook using the credit. The agent explained that in order to keep our new tickets refundable, we’d need to pay an additional $445.53 — which I did. He confirmed the tickets were refundable, booked them, and told me our new itinerary would arrive by email. He also advised me to open an AAdvantage account to ensure the full benefit of the credit. Everything seemed in order.

I purchased two refundable round-trip tickets from American Airlines for $452.68 each. After canceling my trip, I was issued a trip credit. However, when I called to rebook and paid an additional $445.53 for refundable tickets, the agent mistakenly booked basic economy tickets instead. Despite numerous calls and hours spent on the phone with customer service, American Airlines refused to acknowledge the mistake, leaving me without a refund or valid credit.

My elderly disabled veteran father, needed a change in his flight schedule. When we reached out to customer service and reiterated that he was a disabled veteran, we were refused the opportunity to speak with management. Wendy told us that her manager Carlos refused to speak with us after explaining the situation. When we clarified that they refused service to a disabled veteran they told us yup and too bad. Sad that American Airlines doesn’t support veterans.

This is the first time and last time I’ll ever fly with American Airlines! We missed our flight at DFW and it’s because the airline schedules too many international flights coming in at the same time and there is no way you can get through TSA and checkpoints with as many flights as they schedule. The customer service is nonexistent and the people here are so rude!

@AmericanAir really dropped the ball. Our flight to Dallas was delayed due to a maintenance issue, making us miss our connection home. Our choices? Wait 6+ hours or rent a car and drive 3.5 hours ourselves. We chose the car. Between the rental, gas, and an Uber, we spent nearly $300 out of pocket. You refunded us only ~$160 total — not even close. This was your delay. Do better and reimburse the full cost.

With Newark Airport experiencing so many problems right now, I asked AA to change a flight for my 88-year-old mother who will be flying this weekend. I asked for them to change her to a flight traveling to Lehigh Valley vs. Newark to forego any unforeseen problems. Due to her flight being a basic economy, I was told no. I asked to speak to a manager, was given one, then told managers above that level don't accept phone calls. The absolute unwillingness to help an 88-year-old woman, and the complete lack of customer service has turned me off to AA forever. We will never fly this airline again.

American Airlines has been nothing but trouble for me. It's not reliable. My experience on 04/28 2025 Started at 7:00 am I arrived at the Tulsa OK airport. The flight was canceled at 9am. I finally got a flight at 8pm. Arriving in Las Vegas Nevada at 10 pm. Coming back from Las vegas Friday the 2nd of May my flight was canceled at 1:30 pm. I was booked to depart at 5:19 pm. I finally arrived in Tulsa Saturday at 10am. I was up for 27 hours. American Airlines is trash. I will never fly American Airlines again.

I boarded the non-stop flight from DFW to San Diego on April 30th scheduled to depart 11:57pm (twice delayed from 10:46pm originally), after having had to re-book twice that day as several of my scheduled flights I was booked on had been canceled due to weather. Once seated, all passengers were told to de-plane with their carry-on bags due to a window issue in the cockpit so that maintenance would to be able to write up a work order. By 2 am we were told the plane was now out of service but they would try to find another airplane but we had to move to another terminal 1/2 mile away and it was advised we walk there, as it would be faster.

Don't do it! Never fly this airline. Customer service does not exist. They bump you from a full price First Class seat to to horrible middle seat in the main cabin and want to give you a $50 trip credit that can only be used on their horrible airline. DON'T do it!

Absolutely unacceptable experience with American Airlines. Our Friday evening flight was delayed from 7:00 PM to 11:00 PM, pushing our arrival to 1:30 AM—well past our car rental pickup window. Since my wife had plans to stay with her aunt, we accepted American’s offer to reschedule for a 9:00 AM flight the next morning. We rearranged our entire trip—appointments, schedules, everything—around that new plan. Then, without warning, the morning flight was delayed again… to 5:00 PM. At that point, the entire purpose of our trip was ruined. We had to cancel everything, and now there’s absolutely no reason to even go. American Airlines completely derailed our plans, wasted our time, and left us with zero confidence in their ability to manage or communicate effectively. This was our last time flying with you. Never again.

First and last time I fly on this so called airline. I missed a connecting flight due to their poor time management and due lack of accountability. I had to book a hotel room that they refused to cover.

Extremely disappointed with American Airlines. Their reliability is the worst I’ve experienced—every flight seems to come with last-minute delays or unexpected schedule changes. It’s frustrating to plan around a flight time only to have it change with little notice, often without clear communication. I’ve given them multiple chances, but the inconsistency is becoming a pattern. Travelers deserve better reliability and respect for their time. I won’t be booking with AA again unless they make serious improvements.

I had flown with American Airlines back on 02 April 2025 on a domestic flight to TPA. In the process of transporting my luggage, they damaged it to the point where I cannot safely use it for future air travel and managed to lose several items in the process. When I retrieved my luggage in baggage claim, I immediately filed a report at their office where they took pictures and filled out a damage report. I was told they would contact me in the next day or two to discuss how the claim would proceed. That never happened. When I called the number on the damaged bag receipt, I reached a voice recording that instructed me to file an online claim. I did as instructed.

I flew on AA on April 15, 2025 from Dallas to Spokane, WA (via layover in Phoenix). Our flight was delayed and the plane was ultimately grounded out of Phoenix. We were moved to another plane and ultimately arrived in Spokane hours later than scheduled. Go to get my bag in baggage claims and it's not there. The Spokane airport baggage service person was unprofessional, rude and condescending in helping me with the process of finding my bag. It was after 1 am, so his cranky attitude could have been due to him being tired - so were we all after that delay!

Caution. Flight can leave approximately 25 min before it's supposed to. They can shut door to load on plane. American says at 6.55 for 7.23 so you can load because they are locked and no at desk to help you. No refund either because it's not their problem. Customer service sucks.

Booked a flight from 4-25-2025 Hartford through Dallas to Cabo San Lucus to attend my grandson's birthday. Waited 5 hours in DFW before the flight was finally cancelled for "weather", an excuse AA gives so they don't have to give you a hotel. We come back the next day after rebooking, (we lost our 1st class seats), and were promised top of list for upgrade from agent in Admirals Club. At gate flight was delayed again for 1 hr and the ignorant, gate agent told me, (with a snarky attitude) we should not have been promised top priority for 1st class upgrade. I became angry, (due to 24 hrs of delays an total lack of interest by AA) and used the f word and was told I could not board the flight. American Airlines has developed into 3rd world country airline and should never be used for travel! I have used them most of my international career. I will not use them again!

Our departing flight was delayed 45 minutes, our connecting flight was also delayed so an announcement was made to go get dinner since it would be an additional 50 minutes, 10 minutes later another announcement was made that they were boarding, contradicting the first announcement. $60 wasted on food we had to leave on the table to catch the flight. Returning, flight was again delayed 2 hours, missed connecting flight, worse seats in rescheduled flight, etc. No agent at the counter, had to track down help to reschedule missed connecting flight due to their delay! Poor customer service!

My Incident involved mistreatment of my elderly, disabled mother by an American Airlines officer at LAX airport. My mom was scheduled to fly on American Airlines Flight AA136, operated by British Airways, departing at 1:20 PM on 4/15/25. We arrived at LAX at 9:15 AM for check-in. the AA counter, staff claimed my mother's travel document was only valid for Egypt and that a UK transit visa was required to connect through London Heathrow. The staff member questioned whether my mother could understand flight instructions due to her limited English proficiency. The staff member then claimed my mother could not check in, citing a visa issue. She suggested that purchasing a new ticket could resolve the situation.

Worst ever. I booked a flight for my daughter from Orlando back to college. Paid over the price of other similar flights. She gets on the flight at 530am, and there is no pilot. The flight leaves almost an hour late, which makes her miss the connecting flight. When looking for rebooking, she is placed on standby. NOBODY ever says the flight is full. She has now been waiting at the airport for 3 hours, and the attendants only say they will call her if there is a seat. After no one calls, she has to seek out another person who says it will be another 6 hours before the next connecting flight. Meanwhile, I have to find a way to get my child, who is under 18, food, a charger, and other basic personal necessities out of pocket because a 2-hour flight is now a 10-hour flight. DON'T EVER USE AMERICAN. I will NEVER make the mistake of thinking this is a good or even fair airline.

Booked flights for my wife and I to celebrate our 25th wedding anniversary and vacation. Couldn’t even choose our seats and when we get to the airport to check in we were seated not together and when asked they told us there is nothing they can do. It is what it is. What a joke! Almost $2000 for flights and they don’t even seat you together and they don’t care! Counter personnel told us it is what it is. And to top it off. They did it to us again on the return trip. Retired disabled vet. 25 year wedding anniversary and was told that it is what it is and too bad.

A front gate agent in Orlando, FL was rude to us, swore at us, then called her supervisor, and lied to him about her atrocious behavior. The supervisor didn't even listen to our side of the story, got in our face to shout at us, and cancelled our tickets. We will NEVER FLY AMERICAN AIRLINES EVER AGAIN, especially since they refuse to compensate us for services they didn't provide. And that was just the most recent bad experience. We once got stranded in Charlotte, NC due to a flight that was delayed so many times that we didn't leave until nearly 24 hours later! No accommodations or attempts to ease our situation were made. We had to pay out of our own pocket for hotel, meals, and rideshare. American Airlines never compensated us a single penny. American Airlines is a GREEDY, SOULLESS black hole that will suck you dry and give back nothing in return.

I purchased exit row seats for my two flights. When I arrived at my departure gate, the gate agent announced they had exit row seats available at no cost and asked if anyone wanted to switch. I informed her that I paid for mine and would like a refund since they’re giving them away for free and I was told NO! This is ludicrous.

Horrible travel day with American Airlines on Tuesday April 7, 2025 Norfolk to Laguardia to Boston. We were rebooked 3 times with delays resulting in a whole day of travel instead of just 3-4 hours. And on one of the flights we had terrible turbulence resulting in both of us sick with nausea and headaches. Was one of the worst travel days ever for me. And I have been traveling for 50 yrs. I will be sharing this story with all my friends and family. Very disappointed and disgusted.