American Airlines Reviews

Name: Jaye **. AAdvantage number: **. The absolute worst of the worst. 3 out of 4 flights to or from Durango has put me through hell. Write a complaint?! For what. It’s 100% clear that they “do not care” what our experiences are. This most recent was last night. It’s bad but not nearly as bad as the last two. American Airlines Flight 2704 was late leaving me to miss connecting flight. Air traffic control issues. Just sent new flight info via text. The next morning at 830. No we can’t accommodate you because it was weather. Right. Of course.

Overall poor. Pick a category-poor. Just bad experience, staff could not care less. Chatbot help is a true joke. And severely late.

We had a cancelled flight and forced into a hotel stay. American refused to help because they gave us a flight next morning. Also, had flights Greece to Philadelphia and arranged to sit together for 10 hr flight. We were separated due to issue with a defective seat. They refuse to address these issues.

Same heartburn inducing meals year after year. Impossible tiny seats. Anyone over 5’5” is going to feel like a cripple after a long haul flight. Impossible to sleep on red eye flights. Far too many Delays. Price gouging. Canned replies showing that they couldn’t care less about customer experiences. No more miles given as an apology. Abject greed is the name of the new game. Being an AAdvantage member is almost completely useless unless you have status. Only well off people can afford to use any of the so-called perks on offer. Just like any other corporation you only care about your wealthy clients. Everyone else gets the crumbs that fall to the ground and that’s if they're lucky!

Spend a ton of money with AA. Worst customer service I have received ever, on a flight wasn't on the flight. It was the gate representative. DFW to Wichita, July 7th, 2026 gate B 38 5pm flight to 6:30. Gate attendant has zero manners. If I could take my points with me and leave AA I would.

After booking my vacation months in unadvanced and receiving all information on the date of the flight to Dallas then to Cancun my wife and I got to the Airport 90 minutes before departure. My luggage was check in and my gate of departure and seat was given but when we got to the gate, I was told the flight was cancel. Also I never received any text notification. Ended up driving to Dallas for a noon flight after otherwise I would had lost a full day of Hotel that I prepaid, on the return flight had to get off in Dallas and drive to Tulsa. Parking alone was $160 for 5 days. I wrote to American Airlines Vacation for compensation not only for the gas and parking and food but for the flight I never took from Tulsa to Dallas or the Dallas to Tulsa. Well let's say last time I will use them.

Every flight was an ordeal. They had another plane parked at our gate on the first flight which caused us a delay, but luckily their delay on the second flight saves us from the delay on the first flight. On the return trip, they kept delaying our final flight until every rental car was sold out, then they cancelled the flight because they didn’t have crew. The first delay was because they didn’t have a plane. I think they sell flight that they don’t have planes or crew for. They finally flew me on a super late flight to a nearby city and lost my luggage. They promised to deliver my luggage to my house, but it has just been sitting at the airport for days and days.

If I could give a 0, I would. I checked my flight this morning at 645am and it was “on time”, then at 711am it had been cancelled due to “scheduled maintenance”. How is this possible 8 hours before my flight for my family of 5 is supposed to go home. I had a client lunch, my wife a BIG meeting and my 3 kids were supposed to start camp. Now I have to pay for the AirBNB and rental car, take PTO and miss my meeting, my wife will miss a career changing meeting!! The frustration stems from American Airlines not offering a viable solution to get me home today. I booked this flight 2 months ago. How is this OK???

I learned today that if your flight changes for any reason all that, verbatim from the customer services representative I spoke to today, "American Airlines GUARANTEES your seat will change." This call took place on July 5th, 2026 from 1:00pm to 1:55PM. I reserved seats for myself and my husband and my 75 year old in laws months and months ago and just found out that due to our flight changing that we are no longer able to sit together. The American Airline's representative "guaranteed" me that the seats I choose again today would possibly change again. Why even let us "reserve" seats if they are subject to change up until the moment that you check in at the airport. This only provides a false sense of "customer service" when in fact there is no service being provided.

Lacking in customer service skills and communication. They just point to the kiosk for check in and the kiosk inevitably directs to a counter agent back at the counter. One word.... ENSHITIFICATION.

Absolute joke of an airline. Put the wrong gate on the screen. Told I should have googled the gate. Well guess what google had the wrong gate too. This is unacceptable. This airline should have been closed down not Spirit.

I flew on a flight from Phoenix AZ today to Denver, CO. The fellow I traveled and I checked in at the same time. His luggage arrived in Denver, mine did not. The ticket agents in Denver did not readily assist in helping me file a claim for lost luggage. I went to reservations to issue a complaint, and the manager did not care, indicating that the systems do not work together. I have spent 5 hours trying to have the luggage delivered, and I have been informed that FEDEX will deliver in two days. Vacation is a disaster now. My location is 1 hour North of Denver. I did not sign on with FEDEX, I signed on with American. This was the worst customer service for a passenger who has more than 2 million miles with this airline. FEDEX, you must be kidding!!

I was a first time flyer with American Airlines. When I arrived to the airport the staff there sent me to multiple wrong locations for check in, that by the time I made it to the correct spot. I apparently missed my check in time by 2 min. Which then cause me to go from a direct flight (that you pay extra for) to a flight with a layover. That was just the start, arrived to the layover stop and the gate kept getting switched. Get to the right terminal. Flight was delayed due to mechanical issues. Well passed the original 3 hour layover time. We finally get to board the plane. As we start pulling out of the terminal. The plane was shaking and sounded awful. We had to pull back in and get off the plane. Wait and move terminals for a different flight.

We will never fly with AA ever again after our last trip. On 6/20/2026 seven of us were flying from Boise ID to Knoxville TN with a layover in Dallas. I had prepaid for our bags online at check in, but when we got to the airport the lady made us pay again at the kiosk saying that I lied about paying online even though I showed her the receipt. When we got up to the counter we had twice as many luggage tags as needed because we had actually prepaid. We were told there was nothing they could do. I would need to ask for a refund online. We then had our connection flight cancelled in Dallas, we were put up in a flea bag motel run by rude people who tried to put all seven of us in one room. Because of this we lost our rental car and we lost two days at our Airbnb which was quite costly.

Us on and was still sitting the over 25 more minutes. Will never fly American Airlines again. Will let everyone know how bad Express. Made us wait 3:20 till 109 pm at night getting guys After midnight to our destination. Horrible service. I talked with customer service at airport and call the customer service line. We should have had compensation for over 6 hour wait that was not our fault.

Dallas to JFK JFK to Rome. Hours apart. Yesterday they had me go to 3 different gates for broken toilets on plane. Missed my Italy flight by 10 min. My kids are there without me. I asked for compensation or a hotel for the night. No. Since they did provide a plane that day they did their due diligence. So rude. And since my Italy flight was with another airline they told me that it's not their problem and maybe next time I would be smart enough to book with just one airline.

Flew today from Tallahassee to Las Vegas. Was supposed to leave at 1:40 PM and left at 7 PM due to mechanical issues. We waited an hour for a mechanic to show up. Finally they re-boarded us and we sat on the plane an additional hour. Finally got to Las Vegas. Our next flight was also delayed over an hour, and then when we got on the plane delayed another hour and 20 minutes. After being cleared to go it was another hour before we took off.

Horrible customer service. They do not issue refunds unless you get the ticket above first class. I booked an international flight. Needed to cancel, gave 60+ days notice, had a first class ticket. And medical note. They said it wasn’t life threatening, so they gave me a travel credit only. Do not use them. Fly Jet Blue - never an issue. I would of choose them except they didn’t fly to Greece. Terrible service.

Worse travel experience! My flight AA241 from O'Hara was supposed to take off at 2120. Due to weather, the departure time kept being pushed out, this is understandable to a degree. We finally were able to departure around 1230, only to get in the air and the Captain stopped climbing because a cabin pressure warning. He leveled off at 10,000ft and came over the intercom to tell us that we were going back to O'Hara. Once we landed, it took a few minutes before anyone said anything but I already had notifications with the new departure time. Then the Captain said the crew hit their time limit that they couldn't fly us. The gate agent said to proceed to H4, which we did, only to be notified they canceled our flight.

American Airlines managed to ruin our vacation on both ends. On Saturday, June 13th, we were supposed to fly out of Mobile, AL on AA5195 at 5:00am, with a layover in Dallas, TX. Then flying on AA767 from Dallas, TX to Seattle at 8:20 pm with arrival in Seattle at 12:49 pm. Well, at 10:54 pm on Friday, June 12th, we were suddenly notified of the cancellation of our 5 am flight on June 13th from Mobile to Dallas and our automatic rebooking on Sunday, June 14... One whole day of our vacation lost! Then Tues. June 23rd, we flew on American Airlines AA717 from Seattle to Dallas. All was well. We were then suppose to take AA5186 at 10:11 pm with arrival in Mobile at 11:55 pm.

6 hour flight(s) from Billings to Wash, DC will end up at about 30 hours. BUT…American Airlines provided us with a small bag of pretzels and cup of soda!! No food…No hotel…Sleep in chair at airport in Cedar Falls, Iowa (wasn’t on our itinerary).

I had a nasty experience in NY lag airport. I miss my flight due to early closing 20 min earlier. Denied next 3 flight and not even voucher. I paid clt to lag $650. Had to get a new flight with Frontier and got late at home. I am 79 year old. They cost me stress and I demand a voucher for my half trip.

I'm only giving 1 star because I have to in order to leave a review! I would give a minus 1,000,000 if I could! Horrible customer service, employees don't show up for work, resulting in delays and canceled flights, no assistance to passengers needing flight changes because of their delays, total lack of work ethic!!! And, what is the purpose of a carry-on if they force you to surrender it right before boarding??? If you're not going to allow it at boarding, notify passengers at the time of booking their flight, NOT 1 minute before boarding!!! There could be valuables, medication, and/or breakable items that otherwise should not be taken away from the passenger! Someone who is in upper management should rethink your procedures!!

Horrible experience with American Airlines and their customer service during and after! 9 hour delay due to plane issues, sat on the plane for 3 hours, taken off the plane to wait hours before they found another plane. Customer service lines took an hour and offered no assistance but to refer to the app. Phone customer service was a 2 hour wait… bag was sent ahead on another plane and eventually 9 hours later got the flight to Chicago to arrive at 1:30 am. Then took an hour to get my bag, missed car rental and important event. Customer service still horrible and actually refuses to refund points, bag, fees and only offered a $25 filler voucher! Seriously!!?? What a joke. They have more delays than any airline and don’t take care of advantage members. I will be choosing other airlines in the future.

Then, on the return flight ( from O'Hare in Chicago), I stood watching "boarding will begin soon" for about 15 minutes with nothing announced or changing. I HAD to use the nearest BR, about 100-150 yards away. No more than 15 minutes passed before I returned to see "Boarding closed" with no attendant at the specific gate. I heard NOTHING as a warning, certainly did not receive a text or call..... When I asked an adjacent AA gate attendant for help, he printed a ticket for a flight 9-10 hours later and immediately walked away. I was stuck in the airport for 10 hours.

My daughter was traveling alone and is a nervous flyer. I paid extra for a specific seat to give her some comfort and security. Upon boarding, someone else was occupying the seat because the change had apparently never updated in the system. Both companies refunded the charges, which I appreciate, but the stress and anxiety this caused a solo traveler cannot be refunded. Families and passengers with anxiety should be aware that paid seat assignments may not always be honored.

My husband accidentally booked the wrong dates- he called for a refund which they agreed to grant. They tried 2 times, to issue the refund but it bounced back to them both times. While I realize this is ultimately an issue with the bank, I sent American Airlines photos of my bank statements proving that we did not receive the refund and instead of helping us, they stopped responding to our emails altogether. Therefore, we ended up paying for a flight we never used and should have been refunded for- or, given the circumstances, at minimum, offered a credit.

Flight was delayed 40 minutes prior to takeoff. During the flight I spoke with the attendant about the possibility of missing my connection and wondering if they could let the next gate know it would be tight getting there. They dismissively told me "a lot of people have connections and if you miss it, they will put you on the next available." Upon arrival (already 25 minutes late), we sat for another 10 minutes. We were told our gate was ready, but we had to wait for another plane to be pushed out of their gate.

American broke our $1,000 dollar stroller and agreed to cover the claim. American told us to buy a new stroller. Because we were oversees we could not order the stroller until we got back, we were past the 30 day window of the incident. When we got back, we purchased the new stroller and sent the receipt the American. They responded that we were past the 30 day window and would no longer cover the claim. I escalated and they still refused.

I will NEVER EVER BOOK ANOTHER TICKET WITH THIS AIRLINE! I was denied boarding with my service dog. The gate agent simply said "You will NOT be flying with us today." No reason was given. She would say nothing other than my boarding pass had Been denied. When I had booked the flight at the ticket counter less than 24 hours prior, the ticket agents were telling me they saw my dog's information on their screen and I was good to go for flying the next afternoon. I declared the service dog when my flight was booked. The law states that only 2 questions can be asked. This "supervisor" at the gate did not ask me either of those 2 questions. I still do not know the reason for the denial and no one has contacted me since I issued a complaint via their post flight survey. I find it appalling behavior, discrimination at its finest. I intend to speak up until I either get tired of typing or some judge orders me to cease and desist.

Horrible experience. I flew with 2 handicapped 88-year-old parents. I had requested wheelchair assistance for both in advance. No wheelchair assistance was available for us at the drop off. I had preselected and up paid for seats close to the front of the plane due to limited ambulation of my parents. The flights were changed without prior notification and our seats assigned were in the rear of the plane. My father suffered a great deal from getting to the seats and is ill. No airline staff cared about the fact that he struggled to try to get in the rear of the plan with falls and collapsing on the plane. They just stood and watched. I tried to put his canes in the overhead bin for flight and the attendant yelled at me and said "no you have to hold those on your lap". Thus I sat with cane handles in my face throughout my flight with no use of my table. Absolutely disgusting and made my parents feel so much like a burden.

Never flying AA again. They have a hub in Philly and could’ve easily used a different jet to fly passengers waiting 6 hours but they kept lying about the delay, pushing it back 30 mins each time until the connecting flight finally got cancelled.

I tried buying a flight, at the end, the website told me there had been an error and to try again later. I checked my bank and they very much had charged me 700 dollars for said flight, but yet never sent an email with a confirmation code. I called their customer service, and the first couple of times after making me wait 2 hrs on the phone, they pretended they could not hear me and hanged up, and the last time the agent was extremely rude and beyond unprofessional, stating verbatim "I cannot find anything, figure it out with your bank" and immediately hanged up. I am beyond disappointed. I have had nothing but awful experiences with this airline, like the time they charged for my luggage twice and never returned the money. Do yourself a favor and avoid them like the plague; they love stealing from people.

Just can't possibly recommend. Bad customer service and bad overall experience.

My fly was supposed to be at 9:10 pm. We stayed in the seat for 3 hours. First they said the airplane was overweight, then they said the pilot doesn’t have more hours to fly. How can it be possible they don’t have a control how many hours they fly is ridiculous if they have years doing this, so we be in the airplane for a fly from Chicago to El Paso 7 hours. Worse airline ever.

I actually went and looked at every flight so far this year and every one of them were delayed. All of them. American Airlines has gone downhill so bad that I am done with them.

I am extremely dissatisfied with the service provided by American Airlines. Our flights experienced significant delays, resulting in an arrival time of 10:30pm instead of the scheduled 4pm. The pilot's decision to divert three flights and subsequent joking about the situation was unprofessional. Furthermore, the staff's demeanor was discourteous, and the customer relations department seemed unconcerned.

Very poor customer service. My flight was cancelled and they initially said I can get a voucher from the airport or submit a claim online but later refused to honor it for my hotel stay.

I am extremely disappointed with my recent experience flying with American Airlines. My flight was delayed for more than three hours, and throughout the entire delay there was little to no communication, explanation, acknowledgment, or accommodation provided to passengers. We were simply left waiting without answers. After finally boarding the aircraft, we were then told we had to wait for an employee to arrive, resulting in an additional 30-minute delay while already seated on the plane. This demonstrated a complete lack of planning and respect for passengers’ time.

I was forced to check my carry-on luggage. I counted more than 25 empty spaces in the overhead storage. Staff made ridiculous excuses.

American Airlines deserve a zero!!! I flew from Rochester with only a checked bag, with a layover in Chicago O'Hare. They made us check in all hand luggages to pick up on our final destination, the flight was full, they said. Got to Tampa with no luggage; it was still in Minneapolis. I did not get my luggage until twenty-four hours later. I had some cooked frozen dish, Food spoiled. A gift (hoodie) my sister sent my son soiled. I tried to fill out a claim, but they gave me a run around. That was my first time flying with them and it will be the last. When I shared my experience with my daughter, she said, “Mom, I could have told you, they did me the same way.” Reading the reviews here makes me think, they do not care about their customers. If they don’t make things right. They will be going down like the others, sadly. Fly AA at your own risk!!!

My husband and I booked a Schooner trip in Portland for our anniversary. We had a flight for 11:30. Moved to a different gate for 2:00. Moved to a different gate. Then it was cancelled "due to weather". It had rained but was clear at two and Portland was clear. We watched as plane after plane took off. We called AA to reschedule. No flights that could get us there to be able to sail. So we went with Delta.

Scheduled to fly 5:30 pm then 6:20, then 6:45, 7:10..blah blah not until 9:30 pm...still did not fly. Ground stop at Newark?? But other airlines can fly?? If you are broke and have no choice and want to fly cheap airline...sacrficing your time...go for it...at your own risk.

I would rate American Airlines and Citi Card less than one star. I had a flight booked for Jamaica over Thanksgiving 2025. Jamaica was hit with a category 5 hurricane, October 24, 2025. The airport and all resorts were closed without a known re-opening date (later determined to be January 2026). To maintain a vacation, I rebooked with American for a trip to Cancun. American WOULD NOT CREDIT OR USE THE VOUCHER issued for the Jamaica ticket. So... I am stuck with paying for a trip that never happened. The most horrible experience with American Airlines and Citi Card ever. Highly recommend not using either!!!!

I waited for 4 hours. Called the number they told me to and asked for several different options. The other flight that was leaving around the same time as the one that’s delayed still apparently “not available due to mechanical delays” again. The next one after that 10pm get in around 12am. No. Should’ve been there at 2pm already. Finally we see people get off the flight and they announce on the monitor “Sorry but this is delayed further. Sorry for the inconvenience if you need a different flight let us know.” Never ever in my life will I fly with them again. Run them to the ground like Spirit. They deserve all the bad reviews they receive.

Wow. Didn't know that Citi reputation was exactly what they deserve a 1, base on the service they give especially with their partnership with American Airlines. Which I just also read they can downgrade your first class and keep the money, what a bunch of crooks. We need to stop using their card and American Airlines all together. I booked a hotel knowing they don't cancel or change reservations thinking I didn't need to do either one. But plans change dramatically where I needed to make the change. The idea that base on my situation they didn't budge at all, not even to change the date for 5 days earlier, does not make any sense. Which company that you do business with would not allow a change, not one that I'm aware of. But Citi and American Airlines are the exception that has no problem in keeping your points and cash. DON'T OPEN AN ACCOUNT WITH CITI AND AMERICAN AIRLINES, eventually you will be sorry and out of money like I am.

American Airlines WORST airlines I ever flew with. Better to fly with United! They take care of their customers. They'll make a mistake on their part and not hold responsibility even if you paid extra for the flight. All I can say is STAY AWAY!

Next Airline Company to go out of business. Took 2 days to return from New Orleans to Providence. Broken planes, bull s excuses blaming at first weather delays ultimately "pilot did not want to fly" the plane. "She" bailed....flight didn't happen. Next day, wrong departure information, more delays that interfere with connecting flights, upgrades not honored......finally back. Stop the bag nonsense -1 bag per person or buy bigger planes. Cannot understand most of the staff and on the phone at least one hang up. Not worth the stress and anger. Maybe they should paid attention and learned from Spirit.

Worst airline. 5 hour delay then had an intoxicated older woman sit by me. She had 5 margaritas before her flight. Tried to move me out my seat then puked for 10/15 minutes. Flight attendant brought trash bags and a few wipes and said thanks for being a good sport. No reimbursement or anything offered. Horrible horrible customer service and delays out the rear. For what you charge for flights it's inexcusable.

Gate change a mile away - fine. 45 min delay - fine. Customer service telling me I don't have to change to a window seat because I have the whole row anyway... Stuck in the middle - garbage. Forcing me to check my carryon that's under the size limit because the bins are full.... But they weren't full...not even close - garbagio. Do yourself a favor and book Spirit/Frontier/Allegiant/Jetblue because American is worse than all of them... Even the airline that doesn't operate anymore. Absolutely terrible. Negative 5 stars.

On Thursday, May 7th I had a flight to Virginia for a family reunion. My sister and 86 yr. old Mom were traveling to Virginia too, that same morning on Delta. On the morning of the flight, I was waiting at the gate at 7am to board with my 2 kids. While waiting at the gate, I received a call from my sister that my Mom had fallen outside by the Delta check-in. I immediately left the gate and ran to check on my Mom. She had suffered fractured her maxillary bone above her 2 front teeth, fractured 7 ribs, and her T12 spine. Of course we had to cancel our travel plans so I could be with my Mom at the ER.

I went to Mexico to get stem cell therapy for my back. On the return flight from San Diego to Phoenix. I asked the Steward to please help me put my carry-on in the receptacle above my seat. He said, "Oh, we can't do that as it might injure our backs, but you can always ask one of the other passengers to help you." Yet when they gave the flight directions at the start of the flight, he announced where to put your carry-on and added if anyone needs assistance, to ask the steward or stewardess. I hurt my back when lifting my carry-on and didn't get any assistance. I don't appreciate this lack of respect and assistance. I am a 74-year-old female. I noticed he was quite friendly with the younger, attractive women on the flight. This is definitely age discrimination, and I don't appreciate it at all. I always fly American, and I carry their credit card. I guess I need to go to Southwest next time!!!!

Purchased tickets a year ago and my departed flight from Philadelphia was Awesome, now going home in SAN Juan PR is a nightmare. Desk staff dismissed you Quickly saying the plane had maintenance issue and to my surprise American had no other plane to take the 15 passengers back to Philadelphia. The flight changed 3 times while we waited at the airport. We care about your saftey is what the customer service keep saying. I call BULLSHIT!!! The plane did not make its quota of passengers. American feels that handing out $12.00 voucher for the 10 Hour wait should turn our frown upside down. The update on the board still reads 3063 C-8 6:20 am closed. No updated on the board at the terminal.

I was met with a very disgruntled employee at the checkout counter, who did everything and her power to make my travel a struggle would not look up anything on the computer made all three including my carry-on bag go through oversize bags, even though it was a carry-on that I was able to check for free. I requested a manager, Sandra took over 45 minutes to come to the counter and when I tried to explain, she put her hand up in my face and told me to be quiet so she could explain. I sat quietly and she told me because I had tools in one of my bags all of them must go to oversize. I explained to her that I’ve been waiting here for nearly an hour and that my plane boards in 45 minutes.

My husband and I were on our 1-year anniversary trip and did quite a bit of traveling for that trip. We used American Airlines for one of our flights and were disappointed. Our main reason is... we weren't able to sit together. It blows my mind that airlines are no longer placing family members together for flights and you have to find some kind stranger to switch with you, if possible. Most people on our flight were flying solo, and I highly double all, or even any of them, paid for a specific seat. How hard is it to group families together when a majority of your customers are solo traveling?? This should be a basis priority when deciding seating, even if you have to reprogram your computer system to do a better job. My worry is in the near future when we have children. Will our 2-year-old be placed somewhere else while flying?

It’s a fraud! I purchased 4 tickets for LAX-MLI one-stop flight, and I chose seats and I paid for it, about three months ago. Today, when I checked the flight, I noticed that the seat information disappeared. I contacted American Airlines 5 times, and they said even though they were able to see the seats information, they couldn’t help with reselecting and that I need to reselect seats and pay again! And that hopefully I would get refunded!!! Also, they refused to provide me with a confirmation email that shows I will be refunded!! I had to repay $260 for reselecting new seat for our flight. This is the first and last time I’m purchasing American Airlines tickets.

I booked this airline through my credit card to go to and from the DR. What a mistake. My flights were not only late but they were delayed. On the return from DR, I sat in the airport for 6 hours and ultimately did make it home until after 1 am the day AFTER I was originally suppose to be there. On top of that, when you file a complaint no one gets back to you. Crazy. Highly recommend picking another airline.

If I could, I would give American Airlines a negative 3,000. My first flight from Newport News to Charlotte was delayed. In turn, I got to the next gate just in time to see the airplane on the tarmac. I got to watch it depart. It was simply too much for the pilot to wait ten minutes on the last flight. My husband had gone into congestive heart failure. I had used my last dollar to get to the airport. American Airlines offered to dump me off in Miami or Gainsville. I asked about Tallahassee because my sister could have gotten me to my husband. I spent the night in Charlotte Airport. American didn’t offer a hotel or so much as a water. I will not fly with them again.

This is the WORST flight experience I have ever had!!!! My flight was canceled within an hour of boarding so another flight could depart at my scheduled take off time. (Of course they claimed it was weather. The 5 rain drops didn't stop the other plane going to the same destination.) I was provided ZERO support in rescheduling my flight, and when I attempted to seek reimbursement for the inconvenience of having to make plans in another city for 24 hours more I was given the runaround. Not only was I given no support in the rescheduling process, the gate attendant didn't arrive until 5 minutes prior to boarding, and I was not seated with my partner and we sat in an un-airconditioned air craft for an hour in the Texas heat.

Flight was canceled twice at last minute. Paid extra for a seat in the front of plane and my seat is in the second last row. Gave the main counter my id. Gave me the wrong boarding pass. Absolutely ridiculous. I would highly recommend flying another airline line. Nothing good at all with American Airlines.

My son and I scheduled a flight at Spring Break, which AA oversold. We volunteered to be bumped per AA's request. There were no more flights that day so we were asked to wait until the next day. In addition, AA switched us from Daytona Beach to Orlando (MCO) airport. AA said they would refund our LYFT car rides to/from the airport. The ride to MCO from Daytona was almost $200. I sent all the receipts/documents to AA refund department as instructed.

This airline is NEVER on time, sitting here today with now 3 hours delayed and no reason given. Most of my flights with this crap airline have been delayed and quite frankly it’s gotten old. Fly ANY other airline than this horrible airline.

American Airlines has to the new Spirit. Customer service is lousy, and so many gate changes and cancellations. I fly almost weekly, and my flights are cancelled at least twice a month due to staff shortages or missed connections. Save your money and fly another airline that cares and appreciates your business. They don’t!!

After the airline made changes to my flight I tried to cancel my tickets. The rep said, "Oh you have to create AAadvantage account," so I did. She said it may take a couple hours to show in the system. I then called back a couple days later for them to tell me because I booked through a 3rd party there are no refunds. Then I reached out to the 3rd party who directed me back to American... Still no cancellation or refund.

Customer service so bad and rude, she just step at side and don’t say or explain anything and just closed gate. Left us.

Horrible experience. DO NOT RECOMMEND. Delays. No customer service. Cancel flights. Change of airports. This airline is the new Spirit. Will not recommend. Spare yourself of one of the worse experiences ever. And to top it off (the cherry) we landed and parked 1 mile away from the terminal because there was no space for us. And during all the flight and wait not even a glass of water was offered.

I booked a flight for my elderly father in law reserving wheelchair assistance. They never gave him that assistance causing him to be lost in the airport with no assistance. Horrible experience.

If I could give no stars, I would. Never fly with AA.

The worst airlines ever. I have traveled a lot in my life, but AA OMG, they cancelled the flight with reason of a weather, so no any accomodation provided. It means I was stranded the whole freaking night at the airport. Then they rebooked me from 2.5 hours direct flight to New York becomes 12 hours flight the next day to Indianapolis then NYC.

My daughter and I flew from Dallas to Tokyo on American Airlines. I paid for two reserved seats and was put in the center of four. The seats had no legroom, a large bar where your feet go, so you could not have your bag with you. They were small and cramped and horrible. Didn't think things could get worse until we took off. There was no on board entertainment or Wi-Fi for 14 hours. I will repeat that, there was NO ENTERTAINMENT OR WIFI FOR 14 HOURS. I could not easily access my bag that had to be put above in storage bins because of the crappy seats. I could pay almost $2000 each to upgrade, otherwise too bad for me. I honestly thought the flight would never end. I hoped at one point it would. I contacted American when I returned home. I had five emails and four phone calls and was basically told, "Too bad." Unless it's delayed or some other terrible thing.

American Airlines hub in Chicago is the worst hub anywhere. Workers in Knoxville laughed at me, a veteran with ALS, when I asked for help. I never want to fly American or through Knoxville again. I can barely speak, and they laughed about it.

I’m completely fed up with American Airlines and their credit card bait-and-switch. They took away the free bags. Now the second bag costs $100. Economy flights don’t earn miles anymore, only main cabin. And on top of that, we pay over $100 a year in fees, for what? At this point, I’ll just cancel and fly Delta. They actually reward loyalty, not take it for granted. I’m done.

I was charged $50 for a carry-on bag on our returning flight. We were not charged for this bag on our initial flight, nor have we ever been charged for it in 3 other previous flights. The staff never weighed my bag or did any measurements, but said it was too big. The woman who disputed with my 7 months pregnant wife told her that she needed to run back to baggage check in which is unacceptable! The other staff insinuated that the flight team in Dallas “did us a favor”. We had 3 tickets and only 2 carry on bags. Why am I even being charged at all when the bag was taken on the cargo of the plane anyway!? How is it an issue at one airport but not another? And telling my pregnant wife to run??? Are you serious? Terrible customer service and created a negative experience for really no reason! They refused to refund us. Apparently $50 is more important to them than their reputation and client satisfaction.

Had two flights with American Airlines today, the first was from Seattle to Chicago, and it was great. On the flight from Chicago to MCI, was a employee and I need surgery on my elbow, so I can only use one hand. And he started yelling at me when I was going to put my carry-on overhead. Then I didn't even get seated and other people was still boarding, and the same flight attendant came over and yelled at me to put my purse under the seat and my neck pillow if I wasn't using them. Excuse me, where do flight attendants get the right to be rude and start telling me what to do and interrupted me while I was speaking to my fiancée. Should be a little bit nicer to your elders and treat people how you want to be treated.

Worst experience with AA and I have had many. On Mother's day we were stranded at DFW for 9 hours due to mechanical issues with our plan. I know things happen but their response and communication to passengers was horrible. We were actually stuck on the tarmac for 2 hours. Should not ever happen to a customer.

Do not travel with American Airlines, especially through Dallas. They will cancel your flight and leave you stranded overnight. This happened to me two years ago and it just happened to my son tonight. I warned him about AA and he didn't listen. This is the worst Airlines out there. They caused him to miss Mother's Day.

Cancellation of Flight, While 1 understand that delays and cancellations can happen, the lack of communication, organization, and customer support during this situation was completely unacceptable. Passengers were left frustrated and confused with little to no clear information about rebooking options delays, or accommodations. Trying to reach customer service was time-consuming and stressful, and the assistance provided did not match the seriousness of the disruption caused.

My mother had a flight last night from Charlotte to London leaving at 11PM. A male manager came and made a number of flight decisions, refused to let anyone know his name and left. Then they announced that the plane has been changed and the seating has been changed. They told my mother that her flagship business class seat has been involuntarily downgraded to premium economy at they gave her a 600 dollar voucher.

I now have somewhere close to four hours (my fault for being so stubborn) speaking with American Airlines customer service personnel. The only positive part of this review is that, generally, everyone I have spoken to including Paola today has been nice and professional. that being said, I have received erroneous and conflicting information from several I have spoken to.

Attendants asked other fliers to allow fliers that had connecting flights that were running close to allow us to get off first and nobody did. Our ticket had a gate that didn’t exist at the terminal. I was forced to put my carry on under the bus headed for South Bend Airport and there was only 7 passengers. My luggage ended up missing😡. Worst experience with an airline in my 67 years….

I called American Airlines to inquire about senior travel packages. American relayed to a company call Flyswat. I found out later they are out of the country. We arranged a solo trip for myself to London. I was traveling to take some of my late wife's ashes back to England and Scotland, our favorite place to travel. The package they put together was reasonable and saved me over Expedia, for the exact trip. That is where the good stopped. I checked the night before my trip for my boarding pass, but not there on American's site. Frantic calls to Flyswat the night before and morning of the flight and nothing. Then 2 hours before my flight was to leave, flyswat got my ticket. I got to London, to the Tower Hotel by Thistle. They did not have my reservation paid. More frantic calls to Flyswat and I was assured by "Deep and Jon" that everything is in order, but had to give a deposit to the hotel, that I would be refunded by Flyswat at checkout.

We were rerouted due to weather to another city and needed customs. We were told they would be calling people in. Then quickly decided to refuel and head back to previous destination. They canceled flights and did not reschedule until next day. They continued to ground our flight. Very little communication or organization. Bathroom was dirty and disgusting. We were offered water.

Just was delayed due to air traffic, which American Airlines does not give out food vouchers or hotel vouchers. Worst experience flying in my life. Didn't get offered drink or snack when they said they would be around shortly, Never did. I sat for 2 hours to make sure I made that flight just to sit on the runway for an hour just to miss my connecting flight. Which is job security. Where is the compensation for not keeping your end of the deal. Paid $650 just to get treated like sh!t. Never again will I use American Airlines. What a joke of a company. Gonna be a long night at the airport. I have 12 hours till next flight.

I am sharing this review regarding my recent experience with American Airlines (April 10–18, 2026), which included flights AA1482 (AUS–CLT), AA2218 (CLT–SJU), AA2838 (SJU–MIA), and AA1396 (MIA–AUS). This itinerary included both First Class and Business Class segments, making the overall experience especially disappointing given the premium cabin expectations. Cleanliness was a recurring issue. Both my seat and my companion’s seat had visible grime that required us to clean them ourselves, with the towel turning black. On the final flight (AA1396), there was also leftover trash, general dirt in the cabin, and a non-functional power outlet. Lavatories were not maintained at an acceptable level.

Ignorant and rude customer service at the gate. Especially from Johnny the gate agent. Actually mocked us for running a minute late due to a last minute diaper change. The guy absolutely lacks compassion and is not the person American should have forward facing greeting customers.

Constantly being delayed, constant plane changes, constantly sitting on the runway for hours pilots constantly giving the wrong flight duration, lame compensation vouchers that don't even cover the flight or the upgrade.

I recently received an email that someone had used my account and used all my mileage points. I had to call the fraud department. First time I was on hold for 35 minutes, NO ANSWER. I tried calling customer service and of course there was nothing they could do. I waited 24 hours and tried again. This time I waited 45 minutes. I tried a different route when given the option of a call back. That was a week ago. My account is locked and am unable to access. What should I do now? Peter D.

If I could leave less than 1 star I would. I am a Delors platinum member but decided to book on American due to price to fly to Dallas. My trip out to Dallas was smooth. My trip from Dallas back to Atlanta was a nightmare. Beginning early on the day of departure our gate was changed 4 times. The last gate change was an hour Before takeoff and required a terminal change. I’m DFW. You need to grab a train in order to change terminals. There is only one train running at DFW so people were packed like sardines. Just as we were boarding we were told that the captain had timed out so we needed to wait until a needed to wait until a new captain could be contacted.

After a delayed flight (overnight) due to severe storms we were assured our luggage was secured on the international flight to leave the next day. Upon arriving in Buenos Aires at 11:30 pm the next night we gathered our checked luggage. The luggage had obviously been outside during the storm and EVERYTHING in the 25” bag was completely soaked. We were starting a 23 day cruise and this was the equivalent if have no luggage. AA offered no resolution, wanting us to send documentation of all the ruined items. They want no responsibility for the lying of the gate crew assuring the safety of our luggage

EVERYTHING ABOUT THIS AIRLINE IS DISGUSTING.. The amount of disrespect is mind blowing.

On Monday, we checked in at the first class counter in COS. There was NO other customer around (note, no crowds.. no confusion) The AA agent came out to the counter, checked our passports, printed our boarding passes and check in our two bags. She handed us the two bag tags-- which my husband put on the back of his boarding pass. Arriving 3 hours later than scheduled, we find out his suitcase did not make it to ORD.

I have traveled 27 hours from work on the Prince Sultan military base in Saudi Arabia. The flight from ORD to FWA was delayed a few times due to maintenance. After boarding the plane, the pilot announced that the mechanic has found the part he was looking for and will be repairing the plane within 15-20 minutes. Then he said the mechanic is still working on it, so we waited more. Shortly after that, we all received email and app notifications on our phones saying that the flight has been canceled due to bad weather.

DFW - one of American Airlines biggest hubs - what a mess. From the time we landed, every step of the process was a mess. I mean - if Fuji Airlines outperforms you, assume you have an issue! Customs - there weren't lines of people - there were masses of people with no orderly process - all pushing each other to get ahead so as not to miss their flights, which btw many did. Then we had to get our domestic boarding passes and check our bags. So we went where we were told and they pointed us to another miles long line to drop our bags...which was such an incredible nightmare that they actually sent us BACK to where we originally were because they had to open another line. So we dropped our luggage and headed to TSA Precheck.

They simply suck, delayed flights and no one cares. They’ll just treat you badly on top of their poor services on the plane.

This is for the MSY airport. I travelled from Geg to Msy with the same luggage, carry on. My flight leaving MSY on a flight that was not full, rules are not the same! I had a small purse and laptop bag and carry on luggage. They made me put my purse in my luggage, which was ridiculous considering the size! Mind you this did not occur at any other airport for boarding an American flight, rules should be the same.

My first flight was delayed twice, then it was cancelled. This was a 9 am flight. I was stuck in Tampa airport for several hours waiting for my new flight, which means my second flight in Dallas had to be rebooked. Then that flight was delayed several times. I finally made it to my destination at 9 pm. This should have been about a six to seven-hour trip in total. It took over twelve hours. Which also meant that I had to purchase more food than I had expected to from the extremely overpriced cafes.

After around 20 minutes on the plane they announced that one of the engine could not start and have to deplane, now we have to wait for another plane at that point I am missing my connection flight to Seoul. Korea, first approached with customer service terrible rude luckily I was traveling with two people and the lady who help them very professionally and friendly she was able to put the 3 of us and the way to Korea but have to flight Houston to London 9 hrs flight on British Airlines it was ok and 6 hours lay over to catch a Virgin Atlantic flight 11hrs worth business class. We could not cancel the all trip because of two doctors appointment we barely made those appointments, lost money on one night hotel and driver car reservation so now we are the 3 of us going back to Korea before the end of the year and gone flight Houston Los Angeles to Seoul on a different airline l

If I can leave zero star I do it. Horrible customer service. Flight delayed for 3 hrs and change from 1 gate to another far away and they not even notified me. No money back. No resolution only that if I want to leave later. What a joke. Last time flying with them. The worst of the worst. No effort to the customer who pays the tickets and have to wait long hrs.

This agent was so incredibly horrible to me and my family. She was insulting and sarcastic. I no longer wanted to deal with her very poor attitude and she refused to let me speak to a supervisor, claiming she was "her boss" and laughed at me as she said this. We were trying to remain patient as they sent us back and forth to TSA without resolving the issue in the computer. When we went to the front of the line via the side because we had waited 45 min already and at this point were going to miss our flight, she told us we were cutting the line and yelled at my kids. I don't understand how American stays in business with such awful customer service representatives.

If you’re considering booking with American Airlines because you want a "premium" experience compared to the budget carriers, don't bother. After my recent experience, I can confidently say that American has successfully combined the high prices of a legacy airline with the dismal customer service and "you’re on your own" attitude of Spirit and Frontier. For five days, I have been chasing a human response. I’ve requested call-backs to repeatedly, only to be met with a wall of silence. We are a family of five traveling internationally, and when AA cancels a flight, they don't see a "Duty of Care"—they see a nuisance.

The customer service department, does not fully service customers, because it won't, can't provide Refund department info or followup. Received flight refund, but not the seats paid for, both ways. Just 1 way. When you enter ticket number and search your own refund, sure it says refunded, because the ticket numer is connected to the seats, but fact is they only paid one way, not return. It's petty, of me but Ava ** Customer service couldn't follow up.

I have flown all over the world with AA, and always fly first class to wherever I may be going. France, UK, Mexico, Hawaii, Miami. They won't let you in the 1st class lounge unless you're going overseas. Which is bs. You pay 4 grand for a ticket just to the east coast so the flight attendants can be rude, short with you, uninterested and just not good with customer service. First class is definitely not worth it, nor is BA first class. I have had over $900 in trip credit just disappear with no explanation. It's just terrible. Time to switch airlines to Delta.

While we normally have great experiences with American Airlines, the way they refuse to handle our damaged baggage claim is just unacceptable. We flew into Curaçao where there was no one to file the initial claim with and our luggage was immediately loaded into a scheduled shuttle and taken to our resort. We used the online chat feature where they told us to bring the bag back to check in on our departure to handle. Once there we were told no, it must be handled at our final destination. So unbelievably, we had to fly all the way to Phoenix with an empty broken bag, only to arrive at 2 am due to all the delays, and there was no one there to assist. Now they're telling us they can't find our flight info, and we're just SOL. Very poor accountability and customer service.

Kiosk help was despicable. Gate staff was rude. I am an active duty Soldier and your airline prioritizes people who pay for group boarding 1 called priority boarding. I now see who and what you prioritize as a company. I will make sure my military community knows not to fly your airline ever again! My suggestion is you accept active duty as pre boarding and get your priorities straight!

I couldn't check in for my flight online or on the app; very frustrating and strange. Contacted customer service by chat and told them the issue; they offered to help me choose seats. I asked several times how much this would cost and they said $26. Later, I received a receipt and saw that I had been charged a $100 "external booking fee." I chatted yet again, and the rep said I could file a complaint after my flight and that I would be able to receive a transcript of my flight so that I could prove what I'd been quoted. I did complain and request a transcript. Received it, but the file would not open. Had to complain twice more before I got a personal response. Was told the transcripts couldn't be accessed, and the booking fee was standard. But wow, they want to "rebuild my confidence" in their airline! They won't get a chance. Scam!

I was in ATL for a family event (CONFIRMATION CODE: **). I booked my flight to NYC last night. I paid for the flight and my seats for 3:58 today. I am aware of the accident in NY so I definitely understood them possibly delaying so When I woke up like 2 in the morning I check and realized my flight was canceled and I was put on a new flight. I have been here 24 hours inquiring to the 2 supervisors at T9 what has been a going on. COURTNEY A AND CARTER K DIDN'T HELP ME AT ALL. I asked and it seemed as if Carter was getting irritated. Was trying to understand how this could happen and he made it no better. I said can I speak to a supervisor. They laughed and said they all are. I sat in the airport 24 hour. They were not empathetic at all. They directed me to the number. A little understanding will go along way. I paid for those 2 seat and I understand the refund but to take me off a flight I paid for is so unprofessional. The fact.

We booked our trip with plenty of time. We booked a trip to Jacksonville to Madrid with one stop on Miami. We booked tickets in PREMIUM ECONOMY for the international leg of the trip. To my surprise, American Airlines sold us the PREMIUM ECONOMY tickets when there were no PREMIUM ECONOMY tickets on the plane on the way back from Madrid to Miami. I told to myself, nothing to worry about, we will get a refund. WRONG - American Airlines gave me a refund of $106 USD for the downgraded seat. I am still fighting and asking for a refund for the right amount. Long Story short - do not buy PREMIUM ECONOMY from American Airlines.

American Airlines will give you the runaround then claim you didn't do the proper channels nor the correct time frame. I am just one consumer and my patronage will not make a difference. I am done wasting my money on a company that doesn't give a damn anyway. My damaged luggage will not be replaced nor will the 1 week old shoes taken from the damaged luggage. Screw American Airlines.

I wish I could give American Airlines a lower rating. While returning from an active-duty deployment in December 2025, American Airlines lost a bag containing over $1,000 in items, including official U.S. military uniforms. I understand their intent, but their policy requiring receipts for items over $100 unfairly assumes consumer dishonesty when the company is solely at fault.

UPDATE for 03/2026! American Airlines are literally taking your money for flights and canceling the ticket right before the flight so you cannot check in. I’ve called over a dozen times to be caught in a game of who to speak to next about my refund. Lost a job opportunity and as of today showed proof that the flight was cancelled 3 hours before the flight when I went to check, job lost and everything. No Refund! Don’t let them scam you!

Flew from Phoenix to Charlotte, Rose was the most unprofessional person I have ever experienced in my life. So rude she does not belong In customer service. Even the other passengers said she was very rude to me telling me to move out of the way. I had the printouts of the wrong flight but the correct ones on my phone which I had pulled up but she didn’t even give me a chance to show her. Instead she was yelling at me to move out of the way. The other attended also agreed and gave me her name. What a horrible experience her not knowing I had the remains of my mother in my backpack and was already stressed enough.

Delay after delay due to ‘mechanical issues’. New plane arrives and we board but have to get off again due to a mechanical issue. Now we are back on the plane, delayed because of refueling. How? We were ready to take off an hour and a half ago with the amount of fuel we had. So far, we have been delayed 5 hours. They’ve changed our connecting flight once, but due to the fuel delay, we will miss that flight. American Airlines is NOT the airline to fly.

Horrible experience. Lost 2 days of my vacations because they had to rebook my flight due to maintenance issues with the planes. They did not give any other options. Take it or find another airline. I had never been so mad in my life.

I will never be using American Airlines again. They called themselves “old-fashioned” when they couldn’t manually enter a credit card, electronically process nor take a payment over the phone (that I waited over an hour for) for a pet, even though you can buy bags, tickets and all other services that way. This is not “old fashioned”, it’s absurd and ridiculous. The staff at check-in was rude and “helpless,” didn’t tag my pet or my checked bag when all other airlines have for 14 years of traveling with her.

Horrible Airlines, waiting over 2 hours on hold just for them to auto hang up on me. I will never fly with them again. their system is crap, they can see my flight on their end but I can't check in with my confirmation number or ticket number unless I call them and wait on hold

This is the first time and last time I fly with American Airlines. I should have sticked to United or Delta as they are always punctual. They kept delaying the flight over and over again. Now I’m going to miss picking up my rental and I’m not going to sleep properly for my traveling gig tomorrow.

So we arrived from JFK on time. We rode the Air Train from D Terminal Station 1 to D Terminal Station 4. We went straight to the gate. By the way, when you get to gate D60, there are TEN options there. Yes, I said TEN options. So I walk up to the first person that I see and she tells me to go to Gate 1, when actually my flight is at Gate 10. It's only about 10 to 20 yards away, but nonetheless, I walk over there and when I arrive, they tell me boarding is closed. The gate agent continues to allow AMERICAN AIRLINES EMPLOYEES who were on STANDBY to board the plane. My flight is not due to depart for 11-12 minutes, but the agent insists that boarding is closed 15 minutes before takeoff. (Even though they continue to board standby employees.) Then, the flight gets delayed 20 minutes and they still won't let us board. I WILL NEVER FLY AMERICAN AIRLINES AGAIN!!! (We had been at the gate for several minutes before the photos were taken.)

Booked first class travel. Lost my first-class seat due to being rebooked. Got rebooked several times and lost a day getting to my destination. Arrived a day late. I did get a refund of 61 dollars for my lost seat. Not sure how that was figured.

American Airlines completely derailed our trip to Italy — and their response has been beyond disappointing. What should have been an incredible trip turned into one of the most stressful travel experiences I’ve ever had because of American Airlines. My sister and I booked a round-trip itinerary through American Airlines to Italy. From the very start, the trip was plagued with issues caused by delays, cancellations, and lack of communication from the airline. Our travel quickly spiraled into a mess of problems:

This is my first time fighting with American Airlines. They've changed the flight times on multiple occasions. The flight had a 1 hour layover which changed to 2 hours which is now at 4 hours. I should've known better. Every time someone I knows flies American, their plane is hours delayed. This is the first and last time I'll ever fly with this airline.

I am currently waiting in the DCA airport for a flight that has (so far) been delayed over three hours. As if that weren’t bad enough, American Airlines changed the seats I picked and moved me from an aisle seat to a middle seat four rows farther back. It’s worth noting, I checked in early to specifically get an aisle seat because I have IBS and must make frequent trips to the restroom. And finally, somehow our flight’s length went from 2 hours to almost three. How does that even happen? This airline is neither timely nor honors the contract you originally made. Do not fly American Airlines.

Hello! I think any professional like doctor, eng, army should not travel such a horrible airline, just to safe few dollars. I selected AA from Chicago as it is hub for aa. This is my 4th round flight from ord to Atlanta. Every time my flight which is to depart 6.54 pm departed 10-10.30 and I reach Atlanta in morning after 1 am and reach home after 2.30 pm. How they disrespect your time is worst than any other airline, I have experienced traveling on and off for 40 yrs. They do not have remorse for our time. They have no customer service, manners, we treat our pets much better than how they treat their customers. They need to change their name from aa to savage airline. They want receipt for harassment of customer.

Dear Consumers and American Airlines support staff, My husband and I recently, March 3, 2026, travelled from Santa Barbara to Savannah with his 92 year old incapacitated father. As you can imagine, we planned as much as possible. The transport from ticket counter to drop off in SAV went amazingly smooth due to the tremendous support from American Airlines ground support and staff. Getting Dad from wheel chair to aisle chair to seat, four times, on two different flights with less than an hour for connection, WOOW! Everyone jumped in without hesitation, making sure we made our connecting flight. Thank you American Airlines, what seemed an impossible task has become an answer to many prayers. SPECIAL SHOUT OUT TO THE Manager at DFW responsible for PRM assistance!

Always delayed and delayed and then you get a flight cancellation and no refund. It’s ridiculous and I will NEVER fly this airline again. They are awful when it comes to communication and I’m so disappointed.

I do not believe I have had a single American Airlines flight out of Wilmington leave on time. This time it was maintenance issues. Last time it was... maintenance issues. 20 years ago when they ruined my honeymoon? Same. American Airlines is a miserable failure with atrocious costs and nonexistent reliability. Start holding the scumbag airlines accountable by requiring reimbursement for wasted time.

Had to change plans and return 1 day later from a trip for 3 scheduled two months in advance, I'm being charge $819.00 extra just to make that change! Beware booking on American Airlines! "Customer support" isn't at all helpful.

American Airlines is the ABSOLUTE worst. Used to be a good airline... not anymore. I have Executive Platinum status and am switching airlines. Delayed... Delayed... Delayed... Delayed... Canceled. Typical with AA. It's no surprise they have a 1.2 out of 5 rating. God awful!!

I have been travel all this months for work. American Airlines always delayed the flight. Doesn’t matter from where to where. Staff very rude. Bath smells, higher tickets prices. Highly don’t recommend this airline.

Delayed flights, they rebook us, not enough time to get from 1 flight to another, skytram been down for weeks, they are not accounting for it. Missed our connection, no help. We were to have wheelchair help. Nope, no one came. Been here since 9:30 am and now the next flight delayed again. Won't fly on here ever again. One star is too much.

I have been flying this airline for over 40 years. Their service has gone downhill especially since the "pandemic" and they make it very difficult to get ANY SUPPORT. None of the working employees seem to be able to remedy flight delays, cancellations or offer ANY COMPENSATION in favor of the customer! High fares, they've all become a monopoly so it doesn't matter how the treat vou. Stuck in Colorado. Cancelling our flight for 5 days. Always citing weather here or there or anywhere you try to fly because they don't need to cover their expenses, ordinary people's lives or real responsibilities. They made us wait in the airport for 7 hours before canceling so we could actually then try to find an alternative route which they offered none.

American Airlines is terrible every time I have to fly with them. Flights constantly get delayed and cancelled. Old and dated fleet. Terrible customer service. Avoid at all costs.

I would give negative stars if that was an option. American Airlines agent cancelled my trip by mistake made on their behalf, with no direction or permission from me to do so. When I asked the agent to rebook the same trip for me, the agent told me I needed to wait for my refund to rebook it or rebook it again at my own expense. Afterwards, I reached out multiple times to various personnel with American Airlines and long story short, they told me that my ticket was a non-refundable ticket and that I was not eligible for a refund. I explained to them that I had no intentions of cancelling a non-refundable ticket nor would I have cancelled it but the American Airlines agent cancelled this ticket without my permission. To date, I have not received a refund for their screw up. I would absolutely not recommend American Airlines to anyone. It is not worth the hassle and they cannot be trusted to treat customers fairly.

If I could give American zero stars I would. I booked a flight to attend my Mother's Funeral and utilized points I had earned to use towards additional flights for my children. I needed to change our return flight and was told by AA Advantage that I would need to request a refund for points used and could not use them on the rebooked flight. Spent an additional $1500 on three flights that could have been handled by one department.

I came down with the flu the day of my flight which obviously I couldn't take. I was hoping I'd be better in 24-48 hours as the flu a lot of times can be, and then I would book a different flight to my destination, but use my originally booked flight home. THEY CANCELLED BOTH! Called me a no show (Yes for the initial flight out) but how can I no show a flight that is still 4 days out?!?! It's basically theft at this point because you know they'll resell that seat and make more money. Horrible company! Horrible Customer service!

Pilot didn't show up New Years day in Phoenix causing us to miss our connecting flight out of Miami. This caused us to miss two days at our prepaid resort in Bonaire. No compensation by the airlines or the resort. They also lost our luggage. In addition, we were in line at customer service for 8 hours to figure out another connecting flight.

A flight delay caused me to miss my layover, and flew me to Texas and stay there overnight. They refused to give me any accommodations for food or sleeping. So not only did I lose half a day, but I lost money by needed to pay for food, and pay for parking.

AA on the app state they will assign a seat if you choose basic economy. This is untrue and they left my wife without a seat. Basic economy is a standby mode. Their pricing is misleading and will leave you stranded. I am Platinum for life on AA but after numerous bad experiences I will never choose one of their flights again. It’s no longer an honorable/honest airline.

American Airlines is what happens when an airline actively hates its passengers. Delays are guaranteed, explanations are fictional, and customer service agents treat you like you personally crashed the plane. Flying American isn’t transportation—it’s a character-building exercise you didn’t consent to. I would rather teleport, walk, or be launched from a cannon.

My recent experience with Jazzmine at the American Airlines check-in counter in El Paso was absolutely unacceptable. She came across as rude, impatient, and completely uninterested in helping passengers. When I asked a few simple questions, she responded with a dismissive attitude and made me feel like I was inconveniencing her just for asking. It’s shocking that someone with such poor customer service skills is representing American Airlines. Her lack of professionalism and courtesy created an unnecessarily stressful start to my trip. This was one of the worst check-in experiences I’ve ever had, and I sincerely hope American Airlines addresses this issue and holds their staff to higher standards of respect and communication.

Extreme award pricing volatility and unacceptable customer service while attempting to book travel using AAdvantage miles on 1/5/26. I filed an official complaint online, received an email confirming receipt and assuring me the incident would be evaluated and now, one-month later, have heard nothing. Frustrated that as a long-time AAdvantage member, the booking process was so horrific, but now also at the lack of customer service and care. Will not be flying AA again, and will be closing my AAdvantage card.

I understand delays but what I don’t understand is poor communication and customer service to passengers having to wait. Kindness and information go far.

American Airlines just showed (with the recent storms) how poorly managed they are. Flight crews being stranded, corporate not know where they were, crews sleeping on airport floors. Perhaps their PSA employees finally had a contract (it’s been over two years without a contract) employees might be willing to put up with this disorganization. But, they don’t. Wonder why the stock is less than $14 a share and Delta is almost $70. Fly Delta.

If I could give zero stars I would as this is perhaps the worst customer service experience I have ever encountered. My wife and I were ticked to fly on a flight on American to Charlotte. There were weather delays, but at the time of departure other airlines were able to to land in Charlotte. However, American kept posting delay after delay with no one at the counter to explain what was going on and ultimately ended up canceling our flight and several others, not due to weather, but due to their crews 'timing out'. It was at this point that the fun began and we were forced to stay at a hotel for the night (no refund for the cost of the hotel and no offer of meal vouchers). Because our bag was on the flight that was cancelled we stood in a line for nearly 2 hours to try to get our bag back only to be told that that was not possible and that it would be delivered to Charlotte on the next flight and then would be delivered to our home.

I booked an airline ticket online as I am moving away and opened up a credit card through citi card AAdvantage to receive a free first bag and 200.00 credit per offer. My app says my ticket is all set w 2 bags but my email does not show bags. After 5 hours w CS on the phone I was told I cannot be frustrated, that I was not focusing on the solution and I was wrong. Despite doing everything I was told I still have 2 bags showing online but CS saying my bags are canceled. I can't add bags nor are they comping my first bag since my AA member # was removed from my purchase from the CS rep. I am not getting my 200.00 credit and no one seems to know why my app and online shows I have 2 bags but on their end I have no bags. They do not know what will happen at airport and what I need to do to fix it.

If I couLD give them zero stars I would. Both our flights delayed by hours!! No other flight delays on boards at all. DO NOT FLY AMERICAN!! ABSOLUTELY HORRIBLE EXPERIENCE!!

Hello, Let me start off by saying that even though the employees themselves are not at fault. THE AIRLINE is responsible for everything me and my family had to go through; this caused distress and emotionally and physical strain. We had a flight from Newark to Miami at 6:30pm but it delayed over and over and over again. We were finally told at 8pm that the pilot is LATE! I’m sorry but why overbook your pilots and delay an international flight. That is very irresponsible of a very well known, busy, wealthy airline. I can understand a slight delay but to get on the plane and having to DISEMBARK due to the pilot being over 3 hours later! DEFINITELY NOT!

American seems to make it extraordinarily difficult to obtain your bags when your flight is canceled. People don't have time to wait around the airport for days on end, waiting for AA to remove their bags from the plane and send them to baggage claim. The baggage claim employees (at PHL anyway) don't seem to know what the proper process is for getting one's bags returned and American Airlines makes it nearly impossible to look it up (bag tracking doesn't get updated) or reach a live human being. If you go to their website for information, no matter what you try to do to inquire about your baggage you end up on the same web form that is useless. And they wonder why no one wants to check their bags. I am now assuming I will never see my stuff again. Oh, and the web form won't even allow me to make a claim because I need a claim number that was never provided to me by the baggage claim rep when I told him to submit a report.

Horrible customer service. Our flight Phoenix to Dallas on at 620 pm on 1/27 got cancelled while all Southwest flights had no issues going to Dallas on the same day and at the same time American flight got cancelled and the lady at the rebooking at customer service was very rude, no compassion at all. I asked what happens to the baggage that we checked for the cancelled flight and she said, "It would have gone to Dallas," then I said, "We just checked in and we need those bags for my parents either international travel on the next day." She asked me to describe the bags and I asked, "Is there a way to track with the baggage no.?"

Vacation ruined worst experience ever. Waited until 8 pm in the extreme cold to cancel and not have any voucher to people to stay. Canceled 10 times. Just awful we can’t even get our bags. What a call they’ve made.

After waiting online for one hour AND 20 minutes to be transfer, I hung up and now trying again. Waiting to be called back again. The only reason I use American Airlines is because Delta doesn't fly direct, but United does. Will give them a try,