American Airlines Reviews

I used to fly American almost exclusively. When they merged with USAir years ago I ended up switching to Delta as I found the AA service had fallen off slightly. For the past few years, I have been Diamond Medallion with Delta and I'm already Diamond for 2025 as well. I decided since I already had my status for Delta for the next year, that I would start flying American again and so I did. Last week when I attempted to log in to my AA account to book additional flights I was unable to. It turned out my account had been hacked and the password, email, and address had all been changed. This was extremely concerning as I had a number of credit cards saved in the account.

Unable to move flight up one day 5 months out from trip 48 hours after scheduling. No coherent rationale for inflexibility, no attempts to be reasonable or support customer. No alternative paths to accommodate situation, including upgrading ticket, cancelling and rebooking with credit, etc.

I don’t even want to give them one star. I will never use American Airlines to fly again. They do not care about their customers at all. They have no concern for your personal belongings. I watched as they left my bag in the pouring rain for over a half hour. This is completely disrespectful for the people who spend hundreds of dollars to fly on their airline. When I called to speak with someone they could care less with what I had to say. As long as I got my bag they did not care about any damages that were caused. I will never fly with American Airlines again and I suggest you do the same if you care about any of your possessions.

I had to change my flight home due to a medical emergency - my mother, who has dementia, broke her hip and I needed to stay a few extra days to see her out of the rehab facility. I was told that it was not possible to change the flight, but was recommended to book a second flight and then request a refund for the first flight and submit documentation. I did so, booking the same flight for later in the week, but was denied a refund despite submitting FMLA paperwork and a letter from the hospital. I will be taking my business elsewhere in future.

I had the worst customer service experience with an agent on the chat. The chat is completely a waste of time, I am assuming it’s American's way of saving money but the reps are not there to help you but to waste your time. I spoke to 3 different reps and all were terrible and unhelpful. The first one took over 2 hours to “help” and they ended up dropping the chat. The second dropped the chat when I said I wanted to be transferred to a manager and the last one wanted to cancel my reservation and upsell me on seats I had already purchased since the agents couldn’t help me. The WORST customer service ever!!

I’m extremely disappointed with how American Airlines handled my recent situation. On September 24, 2024, I called their customer service to reschedule my flight due to the approaching hurricane. I was informed by an agent, that my only option was to cancel the flight, receive a credit, and pay a $100 fee per ticket. I followed these instructions and canceled the reservation. A few hours later, I received a Travel Alert from American Airlines stating that passengers flying on September 27 (my original flight date) could change their reservations without any fees. This was frustrating because I had already been charged the fee. When I reached out to customer service to address this inconsistency, I was flatly told that there was nothing they could do to refund the fee.

As I called and canceled all my American Airlines accounts from WiFi to AAdvantage Membership, I felt it appropriate to leave a review of AA. After years of membership and hundreds of flights, the company has gone way downhill regarding reliability and overall customer service. The proverbial camel that broke its back was yet another delay, but this time, one that was so bad it caused AA to rebook my connection flight to a flight that didn't arrive at my destination until midnight.

My husband and I had tickets with American Airlines for $2000. We paid the cancellation fee. My husband called and canceled our trip. American Airlines put our money on a credit for us. They did not say, it had an expiration date. We went to use our tickets a year and three months later. Only to find out it had expired and they will not release it back. We lost $2000 and we had a cancellation fee. So what the hell is that fee good for? I don’t see why the credit has an expiration date, it’s not like it is a file that is taking up space at their office. I hate this company. DO NOT USE THIS AIRLINE, THEY ARE CROOKS!!!!

My experience with American Airlines could not have been much worse. My husband and I were traveling to Jamaica for our honeymoon and because of a flight delay (which the passengers didn’t know about until dropping off bags at the airport at 6am-multiple people furious) we missed our connection to Jamaica. They couldn’t get us on another flight until the following day which meant we missed a night at our resort which was $1,000+ a night. The resort would not reimburse us and American Airlines wouldn’t do anything to reimburse us either.

My husband and I purchased tickets from ILM to DTW on 6/9/24 to go home over Labor Day weekend. We were going home to Michigan from North Carolina to introduce our 4 month old to our family. We departed ILM on 8/30, this flight was initially delayed taking off to CLT due to a mechanical issue. This late departure caused us to hit severe storms around the CLT airport leaving our plane unable to land in CLT for which we were re-routed to Greensburg-Spartanburg, SC airport. We sat on the tarmac (not being allowed off the plane) for 4 hours with our 4 month old and our dog onboard. When we were finally allowed to go back to CLT our plane to DTW had taken off ~20 minutes prior to us landing resulting in that flight to be missed.

Never in my life have I had such bad service. I am Emerald One World and was flying first. The rude arrogant staff at gate FORCED me to check my carry-on RIMOWA luggage with no explanation. There was room on the flight. I arrive home at LAX and it is dented and damaged. I log a claim only to receive "we don't cover this type of damage". WORSE airline in the One World Group, I even got downgraded on the way over. No one to talk to and they want me to go all the way back to the airport for another review. AMERICAN this bag should have never been checked and IT WOULD NOT HAVE BEEN RUINED. NEVER AGAIN. No one even cares - and for a Emerald member, just WOW.

We had a very poor experience after a delay caused us to miss our connecting flight. Our class of service was downgraded and when we attempted to get a refund for the difference in fare price, were offered a ridiculously small amount as a refund. After multiple e-mail requests, we were continually referred back to the AA web form for complaints, no one would call to speak to me, and the refund amount was not adjusted. It's rare that I experience customer service this poor. AA should be ashamed at the way it treats its customers.

I book a flight on September 7th 2024 at 4:57 pm departing from Tampa to Dallas flight number 2324. I booked first class. I was on seat 2f and I left behind my very expensive hats, this are large and very noticeable hats. I was exhausted that day I was sleeping the entire flight, I didn’t drink any alcohol just ginger ale and I forgot them when we deplane. I came back to terminal C gate C20 and try to get help from the employees but they were mean and careless about the situation. All they say was to file a complaint online, I explain my fine g flight was departing to SLC on about 1 hour and I needed to return to gate D to please help me out and look for my hats. But they didn’t care AT ALL.

I recently had an unpleasant experience with a staff member, Kimberly **, during my flight with American Airlines. She was unprofessional and rude throughout the interaction. Despite my carry-on always fitting on previous flights, she insisted that it did not this time, without any clear explanation. Her approach was disrespectful and unnecessarily harsh, making the situation more stressful than it needed to be. I expect better customer service from American Airlines. P.S. I AM AN AADVANTAGE CUSTOMER!!!

Leaving on a 5:30 am flight from Eugene to BOS. We all load onto the plane to find this plane needs a mechanic who is at least 30 minutes out. The 30 minutes turned into 2.5 hours. I would not be able to make my final destination at this rate. So I deplaned, having to reschedule for the following day. On the return flight from BOS to EUG, the connecting flight in Pheonix was delayed by 2 hours, now arriving in EUG at 1 am, 2 hours later than scheduled. And now I'm on hold in order to get a refund from paying for selected seats on my original flight, that I was told would be automatic. Alaska air was so much easier to deal with than American. Ugh. Signed tired and frustrated.

Got to loading at gate, Helga informed me I had to check my baggage. I did not pack a suitcase just so I didn't have to check a bag. I had to stand for 45 min to retrieve my baggage. I informed Helga and the manager I did not have time when I landed to wait due to children needing picked up. They informed me because I didn't pay for an upgrade, I was not entitled to take my carry on. I find that funny because the last people loading that sit directly in front of me got to bring their carry on bag. I will NEVER fly American again, nor should you!! Unless you want to be discriminated against because you can't pay more.

My wife and I had booked our honeymoon to Banff, and were flying from Buffalo to Chicago, to Calgary and then had a rental car reservation for 12pm in Calgary to drive to Banff. We had roughly an hour layover in Chicago before flying to Calgary. Our flight from Buffalo was delayed, and when we got to Chicago for a completely unexplained reason we were stuck taxiing for about 45 minutes. The flight crew was fairly rude when passengers were getting restless and provided no indication of timing. Towards the end when it was too little too late, the flight crew recommended passengers with connecting flights should start looking into rebooking.

Our first flight was about 10-15 minutes late landing in Phoenix because there was a long queue for flight going to Phoenix. Our connecting flight from Phoenix to KC ended up leaving about 10-15 minutes earlier for some reason. Our 45 minute layover turned into 18 minutes and we couldn’t get from one end of the airport to the opposite end in time. They had JUST CLOSED THE DOORS when we wake up and said “we’re sorry but you’ll have to take the next flight”. So instead of getting home at 2pm, it’ll be midnight, 9 hours of killing time because the connecting flight left sooner than it was supposed to. One would think that when they see the time frames and that there are 3 passengers not quite there because the first flight was late…. They couldn’t wait 5 flipping minutes?!

My suggestion this airline should be your last option. Delay, delay and delay. They are extremely unprofessional. They suddenly convert your carry on baggage to check in if you are 6 7 8 9 group. They do not maintain flights and they do endless delay for that. They charge 3 times more than Spirit but not even close how Spirit gives service. You should rather choose Spirit than American Airlines. Do not waste money.

American Airline is a broken organization. I fly every week and seldom do they get a flight off the ground on time. Almost every flight I’m on is delayed to the point that I race through the airport just so I can miss my connection by minutes or even seconds. The flight attendants are rude. The plane is their kingdom and by God they will let you know it. The agents are discourteous and downright mean. Not a single AA employee approaches their job with a smile on their face. Planes are always broken while Maintenance crews stroll around like they don’t have a care in the word, pushing themselves through the line of customers that now need to try to rearrange flights.

My flight experience with American Airlines was the worst airlines experience I have ever had, to summarize my experience in August 2024. I purchased 2 round trip flights from SNA - MOB. There were a few issues with my flight experience.

Another wonderful day in the Sky with American Airlines!’ Shout out to the Flight Attendants Anita B (FA1) and Anita M (FA3). Our recent experience from Chicago to Phoenix was another awesome experience.! They provided the passengers with a very pleasurable service experience!! I will fly with these amazing Flight Attendants at any given opportunity!! Thank you again for your hospitality and outstanding service!

Never book a flight with American Airlines if you expect to get anywhere on time.. This airline will offer you flights that miss connecting flights and then act like it was a flight you booked.. No dumb **.. It was the option you gave. Every time I fly American the flights are delayed or late... I do mean Every time... Do yourself a favor and look elsewhere. American Airlines is not the flight you want.. Trust me.. And if you do.. can't say I didn't warn you.. Never depend on American.. Never.. Never.. Never.

American Airlines has no customer service direct line. I accidently put the same name on two tickets for both my children. They would not make the name change at the airport and required that I leave my child or forgo all our tickets or purchase an overpriced last minute ticket. They have no policy in place that all their staff and representatives know about because every time I spoke to a different person, they gave me a different answer. No refund offered.

We paid extra to get specific seats for 2 flights 2 months in advance and they changed it. We selected seats far from the bathroom and the person at the airport changed it. Obviously, we didn't know until we were seated and the airplane is full. AA is not the same anymore.

I bought a first-class seat (Dallas to Burbank) and was seated in the 4th row (the first class cabin only has 4 rows with 4 people, so there are only 16 seats in first). When I bought my ticket, I was given the option to pre-order my meal. I looked at what they were offering and found only one thing that would work, so I ordered that.

I'm not sure when these airlines became more focused on greed than on serving their customers. Why do I now have to pay an exorbitant upgrade fee just to reschedule my flight, choose a seat, or board early when booking with one of the prestigious airlines? If I wanted to keep shelling out extra money for these things, I would have booked with Spirit or Frontier. The customer service when I tried to reschedule and get information was rude and abrupt. This isn’t the first time I’ve had such an experience with this airline. In fact, I’ve received better customer service when rescheduling with Frontier. American Airlines, you used to be the top airline, but in my opinion, you've fallen to the bottom. Do better.

Last Saturday morning, 8/31/2024, I had a disappointing experience with American Airlines. After arriving early at the airport, I checked my bag and headed to the waiting area for flight AA1642. Shortly after I sat down, the airline asked for volunteers to take the next flight and offered a $700 voucher. Since I wasn't rushing to get to Chicago, I decided to volunteer. However, as I waited, they increased the voucher amount to $1,200 due to high demand.

Delays taking off with zero communication from the pilot other than were running late. An hour delay taking off on the return without any communication. Brutal airline. Since Covid, they’re done. Horrible staff.

I flew from Las vegas to Hartford the flight going wasn't bad but the flight coming back was awful. When returning back to Las Vegas the flight had to wait for another plane to unload and then we would load on the same plane so that made the flight leave late then our layover was in Philly. The worst airport, dirty, filthy. The departure was to leave a C gate then while waiting they called another gate A11 that was so far away after being told there was a delay with no reason after waiting the plane was loaded only for the captain to announce he knew it had been a long day but now the crew was abandoning ship so now we are loaded in the plane. Why they are looking for a new crew. After waiting about 40 mins they postponed the flight to the next morning.

Poor customer service, Cheryl was racist and show no respect for and 97 yrs adult, we called the manager but he was more for her than for customer. He told her "don't worry I got you" and started laughing at us

Demanding my money back or some form of refund! Absolute joke!! Our first flight was delayed, then we were delayed getting off, they book us a rebook flight give us the wrong information!! Then tell us too late to go to another gate just to have to get ANOTHER REBOOKED FLIGHT!! Your employees were rude and screamed at me and 7 other people that were also given the wrong gate and information causing them to also miss the same flight we missed!! Your “manager” was louder at screaming at us!!

We are moving to another state and had a flight booked so that we could have work done at our property and only had a three day window. When my husband got to the airport flying out, they told him there was a delay in our flight. Within another hour and a half he was told he was no longer able to be on the “new” flight as he was now “bumped” off. American Airlines now told him that the best they could do was get him on a flight that would bring us to the destination over 24 hours later, which was unacceptable as we had multiple service appointments being scheduled at our destination that now had to be canceled. We were never able to have any of our worked on American Airlines after many phone calls and being on hold did refund that flight.

Horrible customer service at American Airlines. Met 2 passengers on my flight to NY who described luggage damage by American handlers. To my shock, I picked up my luggage with a missing wheel. Told to file a claim online. Within several hours, I received a denial of my claim with no specific details as to why. It seems the claim process is to avoid denying the claim in person. I will not, under any circumstances use American Airlines again. Any cost savings was not a sufficient trade-off for exceedingly poor customer service and damage policies that are not transparent.

About everything goes wrong with these people! Surprised the airplanes stay in the air! Get yourself a rental car and forget giving them your money. From inexplicable delays to suitcases ending up everywhere except your final destination.

Worst Airlines I have ever flown. Constant delays causing missed flight and having to spend the night. From what the hotel was telling us, this is a regular occurrence. A shuttle driver told us he thinks they leave a plane on the tarmac long enough to force passengers to miss connecting flights. Then they can cancel that flight and save money. I don't know if that is true. We were given another flight the next morning at 5 am. We were given random seats all over the plane. Couldn't sit next to our partners. A family even had their 8 year old child given a seat next to strangers. The ticket agent in Philadelphia was rude about the whole thing and uncooperative. Never again for that airline.

There are No TVs for a 5 hour flight, no blankets, terrible snack (1) no options. Freezing cold. Left plane sniffling and throat messed up due to extreme air condition. Took my carry on bag, now I have to wait at baggage claim. Not happy w experience at all.

On a recent flight from Tallahassee to Miami many passengers were forced to check their rolling carryons. It was not a gate check, forcing passengers to retrieve their carryons at the bag carousel. However, more than half the overhead bins were empty. The gate attendant in Tallahassee was about the rudest gate attendant I’ve ever had the displeasure of dealing with.

I was going to print my baggage tag but the kiosk was out of service so I went to the AA desk. The agent Lawrence ** was very rude to me from the beginning, I gave her my driver license and showed him my mobile boarding pass. He told me "It's 40 dollars each way". I told him that, "My company already paid for it." and I told him that, "I called this morning AA to confirm this and they putted a notes on my reservation." He started ignoring me and told me "Are you paying?" I told him, "I'll call AA and follow up on this."

Bright from American Airlines in Montego Bay is the best customer service I’ve ever received at an airline. We’re US both military members and appreciated her assistance and calm and pleasant demeanor. If that’s her legit name she really lives by it!

Went to Cancun for my sister's birthday and American Airlines is AWFUL, I will NEVER fly with them again, treated rudely by customer service in the airport and rude by customer service on the phone telling me all about their policies with zero empathy and absolutely no willingness to be of assistance. It was a disgrace, unorganized, rude workers, flight delayed multiple times. I will never fly American Airlines again, I will always select a different airline that hopefully has some sort of standard for their customer service. AA customer service is a joke, it's basically non existent. Planes are small and cramped. As far as I can tell there is no redeeming qualities at this point. Yes I am at the airport waiting for a delayed flight that they refuse to reimburse me for because I haven't been inconvenience for a whole 24 hours yet.

My parents and I were waiting for a flight from Charlotte, NC and we were unboarded from the plane twice and boarded three times. They had two lazy pilots that never showed up and by the time we arrived at our destination, it was the next day. We will never fly with that company again.

On August 4, I traveled from Charlotte to Montego Bay, Jamaica. Upon arriving and retrieving my luggage at the Jamaican airport, I discovered that one of my bags was damaged. I was advised to reach out to American Airlines online, but I found it difficult to do so while preparing to return to work. I attempted to call multiple times, but I was put on hold for more than two and a half hours without ever receiving a response. I just need my luggage fixed or replaced.

They lost my baggage and because of my airtag I know where it is. They have been saying that it’s not right and when I now try to contact them I hear nothing. My backpack is now missing for 30 days and still nobody reached out to me. They are not helping at all and I only get standard replies.

This was the absolute worst experience. I am a veteran and flew in from overseas to surprise my daughter on her wedding day!!! Know that I would not be able to get there until in the evening, I was able to get my now, son-in-law, to convince her to have an evening wedding. My flight on American Airlines was suppose to get me there in enough time to land, change and be at my daughter’s wedding to walk her down the aisle. My flight was delayed and then cancelled, first due to mechanical issues. The connecting flight was also delayed due to crew arriving late. This information was given to me by American Airlines staff and employees. The wedding was set for 8:30pm. I was originally due to arrive at 7:44. I didn’t get into Kentucky until 1AM!!!!

After being delayed on my flight because of weather which is understandable I was rescheduled on a flight that included a bus ride to my final destination. I was told at the final destination that it was considered a flight because it picked you up on the tarmac and dropped you off at the tarmac. If this is considered a flight why was there not a flight attendant due to the trip being 1.5 hours. According to the FAA any flight over 45 minutes you are supposed to provide snacks. Also my bags were delayed and when I asked the AA attendant about my bags they told me to scan the QR code and file a claim. What is their purpose if they can’t help. When you contact the customer service at the 1-800 line they tell you the same thing sorry but send an email for help.

We were flying to Boston from New Orleans with a layover in Charlotte. Our flight hadn't been rescheduled but many others had. On the plane, the crew stated that we would be landing and they had spoken with air control and they were keeping out offloading gate clear so we could run to our next flight...as there was only a 10 minute window. As we pulled up we were told that another flight had to be taxi'd out of the way, even though they had been in communication. We grabbed our bags and ran as fast as we could to the B concourse from D, which gave me an asthma attack. Over 20 of us hadn't been rescheduled. The plane waiting had not spun up yet, but the umbilicus had been disconnected. We were speaking with the customer service rep at the gate who was empathetic but could only help customers until she was tasked.

My connection flight was canceled as I boarded the first flight which left me stranded and left me no choice but to drive 13 hours home. I tried to request a refund for at least the one ticket or see if there is some effort to compensate for the inconvenience unsuccessfully.

If I could give American Airlines negative 100 I would. Worst airlines I have ever encountered. Fine. Your Captain called in sick last minute and you didn't have a back up?? Fine. Then you informed the passengers 5 minutes after boarding time. No refunds or any accommodation just because I had kids with me and it wasn’t easy. We pay so much money for plane tickets and get this service is a shake. Please do not waste your money. JetBlue Delta is so much better.

We had a trip from Bangor to Kansas City. We attempted to check in online and were told we couldn't do it because we were traveling with a pet. A while later we got a trip reminder from the airline saying our flight was on time. We drove to the airport and at the counter we were told that we had cancelled out trip and there were no seats for us for the next two days. We insisted we had not cancelled our flight but she said "someone cancelled it and you bought economy tickets so I can't do anything for you but book you a ticket for Wednesday at full price". Otherwise, call American Airlines and talk to them, but you cancelled so your money won't be refunded." I wouldn't say that she was rude as much as completely apathetic and nonchalant.

These folks not only cancelled everyone flight but won't accommodate us with a hotel or food voucher, while all the other airlines will for their customers. They also cancelled the flights and the weather was fine. They then set us up to fly to Tampa where the tornado is actually going to have a layover which makes no sense at all. I am highly upset. Then due to my disability I asked to be seated. The lady told me she could not and said no supervisor was available.

Our flight was delayed several times today. I do understand that sometimes these things happen for a good reason. While waiting my son got an update saying that our layover flight was canceled. I went to an American Airlines desk to see if there were any other flights. The women said I have to do something else and walked away. So another employee comes up to the desk, he name is Tyler. He starts helping the customers behind me as if I was not even there. So I said, "Excuse me." He responded, "I don't have time for booking." I told him that, "I did not say anything about booking. I have a question."

I flew this airline recently and will be sharing my overall experience of my round trip. It was a flight from Los Angeles to Denver so it wasn’t long. The flight was ok except they made me check in my carry on which I dislike. Apparently they ran out of overhead space but if staff were more efficient by checking the bins and all people to store bags under their seats they wouldn’t have to subject customers to no having no option.

I spend thousands on tickets every year. I get delayed a lot. I never complain but this situation got my blood boiling! A ticket was bought by mistake on economy! We had an emergency situation and needed to change the date. They refused to look at options or solutions because it was economy! I am done with AA. Stay away!

Had to cancel a flight for May 2024 for a family of 4. AA informed us that we needed to use the voucher money before one year. Wanted to use it for Christmas of 2024 although the deadline date was October 31 of 2024. Customer service said there is absolutely nothing they can do. I replied so we just lose $3000. The customer service agent said yes. It is absolutely ridiculous that we can't pay a fee and use the tickets after that deadline date. They said that I could email customer relations which everyone knows is a waste of time. I am just one person but am sure there are thousands of people that experience this. I will absolutely never use American Airlines again and do my best to sway anyone I know to never use them again.

American Airlines is the worse!!!! I have been traveling out of the country for years and NEVER had an issue with my flight like I did this past June. I haven’t said much because I wanted to give them the opportunity to correct it. However, all they did was apologize and give me a $50 flight credit. What the hell am I supposed do with that?

American Airlines is a disappoint for me. And our flight got delayed. Going to customer service for help, they were very rude and not accommodating. We all had to wait 8 hrs until our next flight. No hotel offer. No food offer. Nothing at all. Changing our flight 8 hrs later is all they could. I will never book with American Airlines ever again. And I will tell all friends and families not to either. I missed work. Which was not cover.

If you buy through Expedia or Orbitz American airlines will treat you poorly. Will not give availabilty of seats and will not be able to take a carry on and be checked as regular luggage. American airlines will identify the origin of your purchase and treat will lower standards. Good way to find loyal customers?

American Airlines used to be my go-to airline, but now they’ve become a disgrace and are heading straight for failure. Their customer service is atrocious, they’re consistently late, and flights are frequently canceled. If they continue to treat their customers this way, it’s only a matter of time before they go out of business. Today, at Baltimore, they were overbooked and short-staffed at the counter. The two employees there were working incredibly slowly, which caused most of the line, including my elderly parents, to miss their flights. The earliest alternative they offered was two days later, and my parents lost their paid-for first-row seats in the process. I spent an hour waiting on the phone with customer service, only to be met with no resolution. This company’s management is pathetic, and they’re clearly on a path to bankruptcy. I’ll be choosing other airlines in the future.

Flight got delayed in DC and I stated that I wasn’t sleeping in no airport. I was already sick. Ankles. I have diabetes of the eye. I get shots in my eye. My eye was bloodshot red just trying to make it home. They did end up putting me up in a hotel. They gave me a hotel. They gave me a voucher for food, Bobby at customer service in DC stated it was declined. He was so disrespectful and rude. He tore The voucher in half and stated that they shouldn’t have never given it to me in the first place. I was blown away that people could have such a nasty and cold heart. The flight was delayed again in DC.

American Airlines is horrible. Everyone jokes about Spirit but at this point Spirit is better. We were delayed over an hour. The stewardess had a nasty attitude. We missed our connection and all we were told was “thank you for understanding”. Oh did I mention the continuous equipment failure. They don’t care. They just keep raising ticket prices. I will never fly American Airlines again. I will try my hardest to keep anyone I know from flying American Airlines.

This is the absolute worst airline I have ever had the misfortune of experiencing. The most appalling airline in the USA, renowned for nothing but endless delays. I will never, ever subject myself to this horrendous airline again. Do not waste your money or time on this abomination of an airline. They have delayed my flights over 16 times! This is definitively my last flight with this disgrace of an airline. They are utterly, undeniably, the worst—fly with any other airline but this travesty!

We had so many plans where long walks were required and our 4 years old needs her stroller, now our plans had change and worse part is nobody at the Detroit baggage claim desk answers the phone. This is absolutely the worse customer service I have ever experienced

Thank you for delaying my flight both ways. The way back had to spend the night at the airport on wonderful airport chairs with a 6-year-old child. The nasty attitude from the representatives was great too. I understand that it’s all my fault that you guys suck. The best part about it that I paid for 1st class, so I guess that was the best that could be delivered for the money paid.

American Airlines Charlotte, NC gave away our seats while we were in line to board costing us thousands of dollars for hotels, rental cars and flight fees we had already paid. I WOULD NEVER RECOMMEND FLYING AMERICAN!

I write this review because I am in the service industry (owner of a catering company), so I know it's important to hear the good! My husband and I traveled from Boston to Aspen on 7/13 via American. We had to drop a car in Central Parking for our son who was coming in from Denver the following day. Unfortunately, although we are seasoned travelers, we underestimated the time to check our bag, and missed the 40 minute deadline. What to do?

The worst airline and staff service ever, to flying from LA to Houston in a direct flight it took me 3 day between cancellations and delays and cost me hundreds of dollars and the airline just gave me a $12 voucher… Awesome!

Where do I begin. Me and my friends were scheduled to leave Philadelphia on flight 990 at 8:45pm on 7/18 going to Las Vegas. Our flight was delayed 15 times. Our plane was parked at the gate all night long with no crew to service us. We were told repeatedly that someone was coming and nobody ever came. We weren’t given any accommodations or anything. We were given snack as a smoke screen then made aware that our flight was delayed yet again till 5 am. We spent the night in the airport. Missed our check-in for our hotel. Referred to customer service to only be told that there was no update and nobody knew anything. Called customer service to get through and hung up on 10 times.

My fiancé and I were issued a travel voucher for $1000 after we were denied access to board a flight booked through American Airlines and operated through Alaska Airlines. This was our engagement trip. The gate agent had given our seats away even though we arrived at the gate 30 mins before boarding and made it through security. We then missed all of our proceeding connections, and it took us over 20 hours of traveling to get home, as a result of their mistake.

This review is for AA 121 flight from Doha, Qatar to Philadelphia, USA. POOR FLIGHT SERVICE COMPLAINT: Substandard seat space. My remote for screen was jammed: First Flight attendant offered help from some else but never came back. I then asked for help second/third time and they turned off the flashing bulb. My First pair of Earbuds was broken, we requested another one and pat came the reply “it’s gonna be a while”. (could have been said courteously as well but they chose rude way to communicate). This is not the only incident, staff was generally rude whenever we requested something.

If I could give a Zero rating for AA, I would! This flight was Delayed 4 xs on a sunny day! The crew DID NOT serve us at all & I paid for that specifically. I am very disappointed. AA1873 12:30” 7/18/24

-10 rating. They delayed my flight for "weather" reasons. No rain, storm, or anything else from Orf(Norfolk) to Mia. Misled by EVERY customer rep. about a hotel voucher and continued to Mia thinking so.

As a fully paid first class customer and ** on American Airlines, I just had an experience that was troubling. It is not okay to treat people particularly paying customers in challenging manner no matter what part of the aircraft they are seated in. I do not typically leave reviews, but this was bad and know this. I've been a loyal customer for over 20 years. And now only to use up my frequent flyers I'm done. I'm warning others This was not a good experience and I do NOT want others to not experience this treatment. Just so unfortunate and awful.

I have flown AA for years! However, I flew to DC in October, Memphis in March, and Dublin in May. All three were problematic. DC was delayed but I could live with that one. Memphis was an additional 3 hour delay, 6 gate changes across all 5 concourses. The most recent had a two+ hour delay from Fresno to DFW, but arched north nearly to Denver, then had to stop in OKC and refuel to get us to DFW. Then we sat on the tarmac for 15-20 minutes, which insured me missing my first class ticketed seat would be gone. I got there in time to see the plane backing up. No help or care by the gate attendant.

American Airlines is a disappoint for me. I travel with 3 other family members and our flight got canceled. Going to customer service for help, they were very rude and not accommodating. We all had to wait 24 hrs until our next flight. No hotel offer. No food offer. Nothing at all. Changing our flight 24 hrs later is all they could do. We travel international and already travel 20 hrs plus already. And now adding 24 more hrs. We will never book with American Airlines ever again. And I will tell all friends and families not to either. We 3 adults missed work. Which was not cover.

American Airlines changed my flight to one that is two and one-half hours earlier than the one I had purchased. There is no way I can make that flight and American Airlines will do nothing to correct the problem. They won't offer seats on a different flight, reimburse me for the cost of the ticket or even give me airline credit.

This is by far the worst customer service where employees representing the company and in uniform will not even apologize for flight cancellation and have a sense of entitlement about them. They are downright rude and make customers feel worthless just because we chose to fly the airline. The customer service agents at Philadelphia airport were yelling at my family member because we had the audacity to spend 12 hours for the flight, boarded 2 times, deplaned 2 times and then flight cancelled due to mechanical failure. The ground agent said the flight was cancelled due to weather and hence airline will not help. I wish they had their facts correct. Then the phone agent read me the riot act for being frustrated and I had to request an apology which was given “only because it will make you happy”. I have names and I do not expect anyone to do anything about it. I apologize for thinking there was a bit of humanity and service left in AA.

Had a flight to depart at 12:53 pm EST. I’m okay with hearing delays…not a problem. But when times and gates begin to move last minute it begins to get worry-some. Then when departure times begin to get pushed back after everyone is at the gate…red flags. Why does this company think that communication to their consumers is bad. Why am I standing at the gate for more than an hour for a flight that has been delayed after a departure time, without a new departure time? FLY DELTA. American is the worst I’ve ever flown

Don't bother booking at all with this airline. They have disappointed and let me down not once but twice consecutive months. They board too early and won't let you on with 20 mins before take off. Watched my plane leave twice now. Even saw on ramp disengage with 20 mins before flight supposed to fly. Horrible. It did not use to be this way.

I have been without my large suitcase for more than 10 days. They stopped updating me through emails. The only general email that I received a reply to, the person stopped responding. I have been calling Customer Service, and they always tell me something different. The suitcase is at the Miami Airport, and they can't send it to the correct address because it went on a connecting flight when it didn't have one. Once it returned to Miami, my final destination, they sent it to another unrelated city. It returned to Miami, and I'm still waiting for it to be sent to the Bahamas where I am. I have been super patient and respectful, but this long wait is too much, and I have received zero empathy. Although the Customer Service people are kind, they haven't shared enough information; everything is very basic and general. They haven't been efficient and insistent enough to resolve my claim. I can’t believe I’m still waiting!

American Airlines is keeping $560 of my money and I have no flight, just excuses. I had to cancel my original flight because my dog had to have major surgery. I understood I could use the money for that flight to purchase a flight within a year. I searched the flight I wanted but no credit was applied. When I called AA, they said the credit was applied beginning when I actually purchased the ticket, not the date I would use the ticket. After phone calls and an email to the refund dept I have been informed I cannot receive a refund and have no credit for another ticket. I wonder how this could be fair in any way, how is it legal? I feel like it’s stealing my money. I clearly will never fly AA again. They have my $560 of my money for absolutely no services.

Customer service is worthless. Had to cancel a flight within the hour they require. Never got a refund. Had to argue with customer service cause they acted like I was stupid cause I asked for a refund. Was on the phone 3 times with different rude ** people and got nothing accomplished. A waste of $550.00. Please use another company.

I want to shed light on American Airlines and their horrible experience they have given me and my child. From a cancelled flight coming out of New Orleans, American has not been accommodating to its customers. Once our flight was cancelled we waited in line for over 2 hours to get rerouted home to Nashville. This was on Monday, 7/8, the gate agent said I can’t get you on a flight home until Wednesday morning. Being in a city we are not familiar with we were left to oblige by the new flight. When asked do we get any accommodations they said, "Oh yeah I will accommodate one night in a hotel and a $12 voucher per person." We were being delayed for 2 days so when I asked for additional night, they said I had to wake up early bring all my luggage back to the airport to get another night accommodation.

American Airlines is the worst airline to fly with, they don’t care about people with small kids and will create any opportunity to make an extra buck. Never again flying with them. I attempted to make them aware that I am flying with two small kids but they just don’t care. Made me hold for 3 hours and the customer service individuals weren’t helpful.

The worst airline. Flight gets delayed 20 minutes, then 40 minutes, then 1 hour. No one knows the reason. Passengers board, sit in the flight for 2 hours, return to the gate. No reasons given. 5:20 flight finally departs after 10:20 - we still do not know the delay was. Miss my connection and run to get an alternate flight which is delayed out of Charlotte, at 12:20 am. Even though space is available, they deny boarding with only handbags. Totally stranded at 1am at Charlotte!! Wow!! They do not deserve any stars - worst worst airline ever. Worst customer service- tried to rebook by calling, representatives keep dropping calls.

If I could this disgusting Airline zero ⭐️ I would. They purposely delayed my departure flight due to gas which delayed all other flights. When finally landing the time between flights and distance between gates was impossible. I get to the gate and the door is closed, I tried speaking with someone but their attitude was distasteful and tacky. The unprofessional people that represent this company are horrible. They rebooked my flight, put me in a hotel that had drug smokers in the lobby upon arrival. Traveling alone and being a woman isn’t something I was happy about. The hotel smell of mold and mildew, water was in the elevator as if It had not been cleaned in weeks. The service desk clerk was socializing with the individuals that propped the door with a stick to have access later on to the hotel. Smh the money I spent on seats and this flights were a joke. To be treated like trash.

I need to write a not happy review to American Airlines company. They keep me in the airport for over 32 hours without any offers to travel in another flight. I missed my time with my family and I'm working on getting reimbursement from them. Not luck yet. I got an insulting $75 voucher so far. I will never flight in AA again. Hope this help to get a cash refund soon.

Bought tickets through Priceline and wasn’t aware that my round trip tickets were booked separately. One of the ticket set was basic economy. I had to cancel my trip due to the hurricane in the Caribbean. St Thomas was getting the residual weather and it wasn’t worth it to me to go when it would be raining most of the time. All I asked is for a flight credit. This flight was over $800 USD and they would not even issue any flight credit for it. Terrible customer service. I am a rewards member and I won’t be booking any more travel with this company.

American Airlines is the absolute worst airline out there. Flying with a firearm and they treat you like a criminal that is inconveniencing them. They earned every 1 star review they have! And yes! Overwhelming amount of complaints. Won’t ever fly with them again. I could go on and on.. Read them for yourself.

I was flying from Grand Rapids Michigan to Adelaide Australia. I booked American Airlines from Grand Rapids Michigan to Dallas Fort Worth with a 4 hour layover in Dallas before boarding the flight to Sydney and then Adelaide. Due to mechanical issues, my flight from Grand Rapids to Dallas was delayed 4 1/2 hours. We didn’t land until after my flight had already departed. The flight to Sydney only flies out of Dallas once a day at 10 PM so I had to rebook for the following day and stay overnight in Dallas. American Airlines gave me voucher for one night at a hotel, and I had to check out at 11 AM. They also gave me a voucher a single voucher for $12 to be used at the airport. So basically I had 24 hours of layover now with nowhere to go from 11 AM in the morning till 10 PM that night and only one meal voucher.

I am extremely disappointed with American Airlines. Despite being a loyal customer for years, on my recent trip, I received incorrect information from AA staff regarding the arrival of my baggage at my final destination. Despite numerous calls and conversations with different representatives, such as Linda from the baggage claim office, I was left stranded without assistance. American Airlines needs to prioritize customer service training for their employees to prevent such frustrating experiences. This level of service is unacceptable and reflects poorly on the company’s commitment to customer satisfaction. Regrettably, I will have to take an additional flight to retrieve my bags, which is incredibly inconvenient.

Terrible airline when it comes to fixing their mistakes. Pretty much already summed up by everyone else who has had to deal with the airline when they’ve messed up. Customer service and agents of the airline simply do not care.

We have been loyalty customers of AA for years, my husband and I just travel in AA. However, I don’t think we will do it again because the customer service over the phone has been the worst. “Steven” was rude and even though I told him that I was not feeling comfortable speaking with him, he REFUSED to transferred me to a manager and never did. After years of loyalty and a lot of money spent, AA just turn his back when you need something. I don’t think we would like to travel with them again.

They say you find out what kind of company you are dealing with, not when things run smoothly, but when something goes wrong. How they deal with a tough situation. Well, American Airlines showed that don’t care about a platinum member at all and are not invested in my money ever again. We had a trip to Rome for 13 days planned. We get to the airport in Las Vegas to find our flight delayed. Titans out there are tornados in Dallas where our connection to Rome is. Now the flight is cancelled and we will miss our connection.

I have been a member for over 20 years and am an executive member. I reserved A hotel through Advantage using Over 110,000 points for The stay. It had a nonrefundable policy of which I did not mind because I had every intention of going for my event. They didn’t get me there! On the day of the flight, there were mechanical issues and I was rerouted and would not arrive my hotel destination until 10 PM that evening therefore missing my event. AA has contracts with these vendors. They insisted on not refunding me my 110,000 points because the hotel would not credit them. AA has a problem with their contracted vendors! The hotel was not at FAULT. AA/Advantage Hotels takes no responsibility for not getting me there.

I tired about American Airlines. All the time I have to travel with than my flight is late or they lost my baggage and doesn’t paying me back. Everything I have to buy because of my baggage delay. Hotel then I have to pay to wait to the next day to get another flight. And everything else. They don’t have any respect with the customer.

I couldn’t get my tix on my phone, so asked gate agent to print one. I gave my license and stated my name. Received many texts re gate changes. Went to Customer Assist Rep to ask correct gate and I presented paper tix and license. While in full plane, AA reps escort me off because I had someone else’s tix. I am crying, frantic and embarrassed. Their name apparently sounded like mine to the gate agent that printed it and didn’t LOOK at my license. I am given my correct tix and have limited time before plane takes off. I am a senior citizen flying alone who was humiliated, crying and running in the large Charlotte, NC airport to make my correct plane.

Trip to Spain, leave Ft. Lauderdale to Charlotte, 45 minutes to next flight to Madrid, then to Valencia. Sounds great -WRONG. Take off was delayed 20 minutes so now we have 25 mins. to make our connection. Asked the stewardess if we could get off first to make our connection. Her announcement was poor in any effort to have people let us off the plane, but no worries, they knew we couldn't make the connection so they changed our travel arrangements. What are they I ask and she said go to customer service. We run to c.s. to find out they changed our itinerary without our consent to now fly to Dallas, have 5 hour layover, then London, then Madrid, then Valencia. No we don't want that we had appointments to make and will not get there on time. Oh well.

Worst Airline on the planet! These people had me stranded in a city for 3 days with no hotel, food voucher or even an explanation of why my flight was cancelled 8 times!! I have never flown Spirit or Frontier before but I can bet everything I own they would be much better than this disgrace of an airline. Just go out of business AA!!!

BEWARE. DO NOT FLY AMERICAN AIRLINES. THE WORST AND CUSTOMER SERVICE IS HORRIBLE!!!! Well let’s see. Our flight from Nashville to Austin was delayed due to maintenance. Got to the airport in time but missed our connecting flight due to planes being rerouted to Austin from Dallas because of weather. Stood in a line for 8 plus hours trying to get a flight change because we missed our flight to Vegas. Lost our luggage. Couldn’t get a flight till the next day for all 6 of us and had to split us up on different flights. Had to spend the night in the airport waiting on our lost luggage. Got on a flight from Austin and had to run back and get a ticket fixed 'cause you messed up a birthday. Couldn’t even get through TSA. Got to San Diego just for our next flight to be cancelled So we had rent a car to drive to Vegas 'cause you couldn’t get us there for another day and had already missed the first night at our resort we paid for.

After 5 years of exhaustive attempts at problem resolve it is absolutely clear that AA has no interest in customer service! There are no means to resolution, no way to hold individuals accountable, no Supervisor at the airport that will actually problem solve and later when home don't bother writing a email to AA customer service! I was denied for years benefits I earn though my AA program. I spent countless hours researching AA policy and realized at the airport I am one of the few people including employees that actually know their policy! AA admitted in email they were wrong, forwarded my complaint to CTL for financial resolve and that's the end of that! No resolve, tried at the airport with printed AA copy email (no resolve) have all CS phone numbers no resolve! I guess business has changed, it must be easier to get a new customer that treat a long customer well! Not surprised reviews across the web are very low!

American Airlines is the worst airline that there is. They don’t care about you. They don’t care about me. They don’t care about why they made you miss your connecting flight, if you’re out of budget, when you get to where you’re going or HOW. They don’t help. They are all rude. It was their fault the entire time that we got stranded here. Once I bought the tickets, it’s really not in my hands anymore. Wouldn’t you agree? Shame on American Airlines - Miami International Airport (and JFK). Never again.

My 82 year old mother was stuck stranded at the airport for 11 and a half hours. This was NOT weather related. This was a total failure to run a business effectively. There was very little communication, even the employees didn't know what was going on. The only thing she got was a $12 voucher that wouldn't cover the price of a burger. Maybe AA should look at Delta's business model for pointers? Horrible! Don't fly American Airlines!

AA3029 flight delayed due to AC not functioning. Delayed almost 2 hours and no response. As a customer begging to travel to other time flights. Worst experience ever. No proper response. Poor customer services.

I will never fly American again. Canceled our flight and nothing but chaos ensued. Had to sprint to terminal for our substitute flight, not easy at 68 years old. Missed meeting because new flight was not till the next day. Didn't get my luggage back for 2 weeks. No leg room with business class. No compensation.

To say I am disappointed in American Airlines is nothing but an understatement. My mom flew into the U.S from the U.K through Dublin on 6/17/24, 2 days ago and got all but two of the 6 bags she checked in at Heathrow. Upon her arrival here at DFW airport, she had to wait for 4 extra hours after traveling for over 8 hrs at the airport for her bags and she did not get them. We have since gotten a myriad of excuses from the incompetent staff members that have attended to us in person and over the phone to resolve this issue.

My worse experience ever with American Airlines. Today they canceled my connecting flight because we were held inside the plane after it landed and was never told why they kept us 10 mins after we landed in Charlotte. Get to my connecting flight destination and was told my confirmed tickets were issued to two stand by because we got there late (when they the reason I made it there late because they would not let anyone off the plane to get to the connecting flight). Not only did they cancel me off my flight they NOW MISPLACED MY LUGGAGE.

I have never in my life been spoken to on any airline ever the way a attendant spoke to me. It was so embarrassing to me to have her blurt out what the problem was. Yes I did have a pet carrier with me and it should've been under the seat, but she advertised it in such a loud horrible way that I was absolutely shocked how she went about the whole ordeal. She blurted out that it was against FAA law that pet carriers have to be under the seat which is acceptable and understandable, but the way she approached this could have been dealt in a less aggressive attitude. I am so appalled with her attitude that I will choose not to fly with this airline again. I am from New Zealand and have flown with this airline before and now I will tell everyone I know not to fly this carrier. I've decided to cancel my Advantage membership as well. She should have taken note of the other attendant who asked "nicely" to push it a little further under the seat.

In November 2023 I purchased a ticket through American Airlines to fly to Texas on a family emergency. My brother had stage 4 cancer. Needless to say he passed on November 8th. I was scheduled to return to Portland Oregon on the 16th. My brothers' services for scheduled for the 16th. I went to the airport to speak to a manager see if they could accommodate and just change my flight. I was willing to pay a fee. The manager did not even acknowledge my circumstances and printed my boarding passes. Never had an experience as this where the manager was just ruthless. I had flown the two previous months with Southwest Airlines, under the same circumstances and they accommodated me on both trips with as little as $50 to change my flight. I will always fly Southwest, NEVER AMERICAN AIRLINES..

Appalled by the extreme poor service and management of American Airlines at the Philadelphia airport. The conveyors don't function on arrival. The indicator screens are frozen with mismatched display of flights and baggage conveyor numbers assigned. On the 26th of May, I arrived on an American Airlines flight from Columbus to Philadelphia.

It is the worst airline ever as they delayed our flight to LV for 2 hours with no apology or compensation to the customer! Even if the customer doesn’t have a protection to their flight, the customer already paid for the trip!!!! Additional to hug dust and disgusting waiting area near to the gate. They must work on the airline if they want to compete with other airlines.

I try to upload a picture of the departure 12:30a.m, it was horrible. 3 hours delay. No explanation. No communication. Had a toddler kicking me in my back on the first leg and then a 3 hours delay. Southwest all the way.

This airline has just given up. I’m in the top tier of their frequent flyer program and if I didn’t have to fly them, I’d switch tomorrow. Horrible planes. Bitter, useless staff. Customer service is a joke. I hate this airline that I fly around the world in all the time.

Cleveland outbound, 6:50 a.m., to MIAMI. Rude Agents & flight attendants. Passengers traipsing to front from rear cabin — using bathrooms, unfettered. Meal selection described as omelette was actually a horrible corn Burrito. When questioned, the flight attendant indicated “American calls it an omelette“. Bags left on tarmac, resulting in over an hour delay. Especially Roxanna and some colleagues. Near baggage Carousel 25 were diffident, rolled eyes and gave contradictory answers to frustrated patrons,

I cannot even begin to describe the cruelty and shock that I’ve gone through in the past 36 hours at the hands of American Airlines. To start with, my flight to Miami was delayed due to weather issues in Miami. Upon arrival after a four hour delay where I missed my then connecting flight, I was told I would have to take a flight the next morning. No one offered any food vouchers or overnight accommodations because their policy apparently is that they won’t reimburse you for any weather related delays, I spent a sleepless and miserable night on the airport floor getting no sleep. Funny that the Miami airport doesn’t even have couches and you can’t even lay across chairs. Around 3 a.m,. a worker cleaning the floors with a loud vacuum cleaner literally vacuumed around the hundreds of bodies sprawled out on the floor.

The WORST Customer Service I have ever experienced in my life!!! Delayed over 24 hours, my bag arrived 2 days later. No compensation for rooms, or food. Customer service option was to sleep on the floor at the gate for over 12 changes of gates and 24 hours of delay. They also would not let us have our bags that were checked. American Airlines scheduled an international flight landing and gave me 40 minutes to go thru customs and get to another terminal. As well as moved up departure while multiple people did not make the flight. NO refunds, no compensation. I missed my cousin wedding and American Airlines did not care about anything at all.

5 out of my last flights delayed - this one by two hours. Over “staffing” them with all the flight attendants are at the gate - no plane, parked and nobody thought to get it moved into place on the now late time - now losing another hour to prep it for boarding - folks you can’t make this up - bottom line nobody at the airline cares - fly anyone else (I know they all stink). This one more than the others - fire the CEO. There is no leadership. Michael **- CLT to Paris flight AA786

Ladies and gentlemen. Please welcome to this year and every years worst airline on earth. I have been traveling with this airline for 20 year and have a high status with the airline. I have seen it deteriorate over the years. The condition of the plain with frequent maintenance issue and delays across the country. All gate agents have become extremely rude as the airline has allowed them to be so. They are great When it comes to collecting your money but it comes with very little customer service and appreciation.

AA confirmed my flight & then a day before departure they sent emails asking to pay me if I would rebook to leave at a later time on the same day due to an overbooked flight. I declined. Hours before the flight they emailed that they cancelled my flight. The flight was actually still happening. They had simply overbooked & just cancelled the flight for a few economy bookings to make it work for them. The rebooking they offered me wasn't even for the same day. It ruined all my plans. I will be closing my account with AA. Can't be trusted to look after the interest of their customers.

The worst airline ever. Don’t waste your money especially leaving Dallas. They are the fakest, dumbest people and racist. Omg. I have never imagine how low lives they are. What kind of people do you have working here? For God sakes get your crap together. They get people off the streets that have no class or personality like they think they're something important and treat people like trash. For God sakes be nice especially to people that are not **. They treat colored people like they have no say. That’s so sad. What kind of human beings are you people?

Our trip to Cozumel started in Pensacola, June 1. At check in we found out the reservation spelled my husband's name wrong. After 80 minutes that problem was fixed. Flight to Charlotte was delayed due to extreme weather so we missed our connection to Cozumel. TWO HOURS standing at AA customer service in Charlotte, they found us a flight to DFW, a flight to Cozumel leaving at 10:00am the next day. In Dallas June 2 we discover AA has held 2 of our 5 bags in Charlotte. These bags happen to be carrying all of our dive equipment. Now 48 hours into this trip- we have to turn around and go back to Pensacola because we cannot get our dive bags! This trip is ruined due to AA staff incompetence!

From the check in counter to bag drop, boarding ticket… The whole process was a mess, no one made anything clear, staff kept send me to different places, queues, endless waiting and unsure about what I’m waiting for and what to do next. No signs in the check in areas, not enough staff to help, ask question to staff they only gave you yes or no answer like broken machine, I mean, explain little bit more maybe?!

I have had a horrible experience with American Airlines the last few days. My departure flight from Albuquerque to Phoenix to San Juan was delayed >5 hours due to weather in Dallas. We ended up haven't to cancel my wife's flights and reschedule mine. I had to call customer service about 5 times to get my wife's flight refunded and get new flights set up for me. In the end, they rescheduled my flight, but didn't reissue the tickets correctly. Because of that I wasn't about the check in online and in person took about 20 minutes. I missed my flight partially because of it and I am now waiting 9 hours for the next flight.

During my trip to Miami, American lost my luggage and took 2 months to tell me they had lost it during my return flight. After losing that luggage then then told me they would not reimburse my losses because after checking our luggage and being told they couldn't get it off the plane we found a flight home rather than waiting 3 days in Miami to get home... Totally a poor experience with their customer service and honestly their flights are not great. I would pay more and fly Delta 20 times over American.

Our flight was delayed due to AA and the only flight was via a different airport at my expense $90. Downgraded from first to coach middle seats after paying $1292 for one way first?! Offer $50 credit.

Flying American after any sort of weather event is like being stuck in purgatory. A constant cycle of crews timing out during any good weather windows, followed by available crew which has taken so long to obtain that the weather has turned once again. There is not an efficient plan from this organization to deal with anything unexpected. This should be something American excels at. Delaying flights for 3+ days with no options for hotel vouchers (because everything is blamed on ‘weather’) is horrible customer service. We currently have waited 5 hours for a delayed flight due to delays and being short a flight attendant only to have the FO time out and the flight get canceled because of ‘weather’. No hotel vouchers of course. Hopefully day three of trying to get home will be more successful. What a mess of an organization.

Terrible efficiency and service. Have NEVER had an American flight leave on time as the last flight I had was cancelled due to no crew availability after HOURS of delays and 0 communication. The American flight in the gate next door didn't even have a pilot!

Why Executive Platinum does NOT WORK internationally -- Executive Platinum to Rome on AA? Don’t!! If you’re smart, book with Delta or you will spend 48 hours in an airport, have to book a hotel, and may even miss your cruise boat. Hubby has traveled all over the world for his job using American Airlines. We use the American Airlines credit card weekly for groceries and gas racking up hundreds of $$$ dollars $$$ to earn points for trips…but WHY???? As I sit on a hard bench outside the terminal in Rome (for 10 hours because they won’t let us check in until closer to our flight) and they have given us no vouchers or any €€€ compensation whatsoever, I’m wondering why we bother with AA “Executive platinum” status does nothing!!!

Worst customer service with Bail being supervisor to Alex. I came for a flight from Roanoke. There is no manner how to speak with the customer by Bail. He needs to learn on how to deal with the customer and I felt pathetic. I missed some of my documents but I did bring my id card. There is no way they are adjusting. The

The American Airlines hub is in Dallas Texas where my husband and I were to fly to Phoenix on Monday Memorial Day. Our flight was boarded and we sat on tarmac for 30 min before the pilot said the cockpit was warm and we were turning back to the airport to get a new plane. For the next 15 hours the desk personally told us they would have a new pilot and crew in 2 hours repeatedly. We all slept in the airport because the customer service desk had 200 people deep in line. No food or concessions were provided. The apologies were insincere. They refused to cancel the flight because they'd have to issue refunds. I will never fly this airline again. They are not professional.

I have been trying to get to California since yesterday. Due to flight delay and cancellation that has yet to happen. I rebooked for today and now due to my initial flight being delays to Phoenix I would have missed my connecting flight to Bakersfield. Now I am on standby because there are no seats available which I had a seat yesterday and today but now I am stuck at the airport. After today, I will never fly AA again.

On Saturday, May 11, 2024 I flew from PBI to MSY with a connecting flight in CLT. I flew on flight 2223 from PBI to CLT and my connect flight was at 2:30pm, but that was cancelled and I was put on another flight to leave at 4:45pm and we sat on the plan for 2 hours only to be informed there was no pilot to fly the plan and the flight was cancelled. I was then rebooked on another flight scheduled to leave at 9pm, but the delayed until 10pm (flight 1943). I was stuck in the airport for 10 hours in CLT due to these travel cancellations and delays. I am diabetic and informed the gate agent I needed my medication from my suitcase and he refused me to have access to it as I could see if being taken off the cancelled flight.

I’m incredibly disappointed in this company’s customer service. I booked a flight from HSV to LAX. The first flight was delayed by 3 hours due to bad weather in Dallas. Once I landed I ran to the connecting flight and was rudely told that my ticket was terminated, even though I did not cancel my connecting flight and my app itinerary showed that I was still on the flight.

My wife and I are traveling with a new born baby. We requested at DFW, gate A28 for the staff to allow us to board in an earlier group as we need extra time due to the baby. The agent by the name HP declined the request. When I asked about hospitality and humanity, he proceeded to threaten us with not being allowed to board the plane at all. When I asked the name of the agent, he said his name was HP and that was all I needed to know. After being a platinum member up to 2021, I decided to switch to Southwest. I can’t believe I let my wife talked me into flying American again. NEVER AGAIN!!

I'm having a terrible experience. I bought tickets from SCL to Montego Bay which had a stop on Miami. We were supposed to depart at 21:55. The flight was delayed until 23:00, and later once again delayed until 00:00. At 00:30 with no other information we Are informed that the flight is cancelled due to maintenance. AA got us meal vouchers to use at the airport and moved us to a hotel in Santiago. They moved us by bus at 2:00 am while only one bus was making the round trip to pick us all.. We waited hours at -1°C with no shelter.. Next day, with no notice whatsoever to me AA picked up everybody BUT me from the hotel to the airport at 14:30. I had to go by myself by Uber at 15:00.

My flight from Toronto to West Palm was delayed for more than hours. Reason plane repairs. Customer service was poor communications. No knowledge of connecting airport. l keep checking and finally got a connection to Philly 30 minutes for connection from Gate F to Gate A. Had to run across the airport to get connection. NO AGENT TO HELP. Flight from Philly to west palm was good except the rude male agent at gate A when tried to ask question about my zone because none was on my boarding pass. Attendant on flight to west palm beach was wonderful.

Just took a domestic flight by American Air and they had no meals on the plane for our 3+ hour flight. I don’t know what’s going on with American Air, but their flight meals do not look like this in first class as of April 10th and April 13, 2024. Be very careful choosing this airline. I was told we were having meal service on our First Class 3+ hr flights, per our flight info. The flight attendant advised us they were out of meals, and they only had a few veggie meals left from the day before, and they were marked with a PM stamp, from the day before.

If I could rate this airline as zero I absolutely would. Horrible service, horrible communication, horrible bag management. Worst airline I’ve ever flown on in my life. Someone should do something about this horrible service.

Seats bought and paid for on December 5, 2023 for Business Class, lie flat seats for out 50th anniversary splurge to Europe with confirmed seats. We were "downgraded" at the gate to allow other passengers to sit in our seats while we were pushed back to Premium economy with a GENEROUS? offer of $600.00 flight credit. What in the world makes this ok? After trying to make contact with American Airlines, all I get are robot responses. American Airlines employees at the gate absolutely ruined our mindset for was to be a special trip.

1st and last time I ever fly AA. I’m not sure if my mind is blown by how this trip has been handled or if my brain is just foggy from being stuck in an airport all night with no sleep, just to get more delays the following morning! Still stuck at the airport, apparently lack of crew!? Multiple delays yesterday causing me to have to push my trip back a full day and already 2 delays by 7:55 am today. If this goes much longer I could have drove there faster and not have to sleep in a chair or on the hard carpet. All hotels books from all the other delays they caused. People crowded everywhere in the AA sections. Same feedback from my boss who tried to travel with them a few weeks back. Last 2 delays they notified us 30 minutes before boarding, it’s clear they would have known this prior. If you are on any sort of schedule do not fly with AA!

I have been in Barbados since Thursday with no luggage. I was first told that my luggage was in Miami and that it would be here the next day. Now I can’t even do a luggage lookup because nothing come up. I have tried to contact customer service through the app. It says, "Luggage lost. Will contact when found." What am I supposed to do? How am I supposed to enjoy a vacation that I paid for and now I have no clothes, no personal items. I have nothing but the clothes on my back for 5 days.

We got delayed for 4 hours and now they keep pushing the time back trying to find a flight crew. Worst flight experience in my life!!! I have 3 small kids that have to wait also. They haven’t given us any refund or any info about where we will need to stay. Horrible company

Never again with this cheesy airline! They changed our flight schedule 3 times before we took the flight without notifying us. While at the Airport they changed the boarding gate 3 times. Made us check a bag we always take on board that was underfilled, saying the size was beyond measurements even tho it's TSA approved as a carry on and we've been flying with it in cabin for years with every other airline. Literally this is the last and worst experience ever had with American Airlines. I'd rather have a root canal than put up with their incompetence when traveling. Pathetic and definitely overly expensive for the garbage you have to subject yourself to in order to fly with them. Even their CS Agents are a rude bunch of gaslighters. But that is what incompetent businesses do. They gaslight their customers. NEVER AGAIN!

I honestly can’t begin to speak of my horrendous experiences with this airline from extreme delays, to rudeness to additional delays. Getting off the plane at DFW. It literarily takes approximately 40 mins each time to get staff to start off boarding a plane even after landing. Why are they still mins device. No regards for people's time, livelihood and well being. Everyone is helpless flying with them.

Horrible experience. Flew from Louisville to Philadelphia and then Lisbon Portugal, rude staff and poor service. Of course delayed too. Missed one of my flights in Portugal because of American Airline. My 1st and definitely last try...

The list of my issues with American Airlines are long and well-deserved. First, American is the only airlines that services our airport. They charge $200-$400 to fly from home. If I shop around I can find cheaper flights 2 hours away. Saving $400-600! It's a 19 minute flight from home to Charlotte. It took my Fiance 3 attempts to fly from home to Charlotte to finally get to Billings.

American Airlines April/May 2024 – My elderly Parent (father) needed my care, so I booked a flight from Columbus, OH to College Station, TX with American Airlines since they were the only choice for my destination. (I had previous bad experiences with this Airline in the past). This travel experience was by far the absolute worst! I arrived at CMH and boarded on time for my 5AM flight. An announcement from Cpt. said we would be delayed arriving at DFW due to the weather. The 2.45-hour flight became a 3.45 hour flight. I had less than 20 mins to get the connection flight. After running as fast as I could I arrived 10 mins before departure. Unfortunately, they had already closed the gate and I was told there was nothing that could be done. I was given a new ticket for a flight departing more than 7 hours later.

I am only giving this a 1 star because I would give them a 0 if I could. They have been an absolute NIGHTMARE to fly with. I got married Saturday and we were supposed to fly out Sunday morning at 6 am with American Airlines to reach our honeymoon destination in Jamaica by 1 pm EST on that day. I got to the airport 3 hours early because we wanted to make sure all of our customs paperwork was in order and we got there on time. We were loading into the plane and almost all loaded up when we had to be pulled back off the plane due to a security check.

My flight ro Lima was delayed from Newark on April 26. On my return on May 4, flight AA988 to Miami was delayed 3 hours and lost my connection to Newark. Then flight 1113 was that was supposed to depart at 6:55 pm was delayed another hour, right now is 4:06pm, I have been in the airport all day, tired, spending money in food, and at the AA counter I was told: "I am sorry, we cannot do anything." Unfortunately I have booked already another international flight with AA in August, but that will be the last time I flight with American Airlines.

6 hours of delay on our flight and airport staff had absolutely no answers as to why the flight was delayed until 2 am. They were truly just standing there twiddling their thumbs as passengers who have been waiting for nearly 9 hours become increasingly frustrated staring at the plane we’re supposed to be on. After the delay announcement it took over an hour to finally learn why when a supervisor had come over - THEY DIDN'T HAVE A FLIGHT CREW. Seems like the most massive oversight on their part which is why you will never ever catch me on another American flight- I’d literally rather walk to my destination.

Will never use AA again... 1.5 hr delay from Antigua to Miami - then it took 1 hour to get our bags to have to recheck to Des Moines. AA rep says - "Yes they know you're coming, nothing to worry about." Get to the gate with 10min before departure to have them tell us we can't board. Refused to let us on, pay for a hotel or even refund the upgraded seats we paid for. AA is HORRIBLE.

If you're ever in Miami and need to reschedule your American flight hopefully you don't get this horrible lady who told me I don't deserve a direct flight and refused to help me. She was incredibly unprofessional and unhelpful. After waiting in silence for 8 minutes for her to finally convey what was on the screen she says I don't deserve a direct flight then refuses to help when I asked what that meant. American needs to do better because we aren't flying for free and that entitlement and bias she should have been trained to leave at home. Very cruel. Awful and the other ladies are enablers. One helpful guy. The rest are trash. Do better American Airlines.

I was supposed to be going to Sarasota FL on March 29, 2024 with my mother and twin children. This would have been their first flight ever and they were very excited. We got to airport and all checked in and through TSA waiting for plane. Plane continued to be delayed 10 min, another 10 min, another 10 min. Eventually after about 4 delays, they tell us the flight is cancelled due to mechanical problems. The electrical wasn’t working or transformer box. I’m happy we didn’t get on this plane and die but they did hardly anything to vaccinate me and my family. We missed a whole day at our resort in Anna Maria island that I already paid for and a whole day in Florida. A whole rental car day as well. Over 500$ in losses not to mention a whole scheduled vacation day with my family.

American Airlines is trash and I will tell everyone to avoid using them at all cost! I had a really bad experience with AA and not a single person cares to listen. Plus they ask for tips when checking in your bags. Robert ** never got back to me like he said he would either!

First class, REALLY? As soon as we get on the flight trash and sticky seats. We were running through the airport, in which we got hot to make it to our flight. Our flight from Destin to Charlotte was running behind. The plane air wasn’t on and we were soo uncomfortable. We are just frustrated with upgrading to first class and it just seems regular and regrettable. American Airlines, you have two adults who definitely will think twice if not ever at all fly first class with this airline. I run a business also and QUALITY is EVERYTHING AND EXTREMELY IMPORTANT!!

My husband and I had reservations to fly business class American Airlines from CZM to PDX on March 9, 2024. The flight was delayed enough that they told me to get a new flight which I did, but business class wasn’t available on the new flight. But we took it because we had to get home. On March 11, 2024, I submitted a complaint requesting compensation for flight downgrades, business to economy, for my husband and myself for our flight. I received a refund on March 12 of $154.61 for my husband and $192 for myself. I would like to know why the compensation is so low. If business class and economy were only less than $200 difference, I think more people would be opting for business class.

4/29/2024 I am in Miami Florida, Flight 2889 was supposed to take off to Orlando 8:30 a.m. It is now 11:42 a.m. and I am on the second plane waiting because it has maintenance issues. That's 3 hour (plus) delay and I want my money back.

I had to travel to FLL from San Antonio due to a family emergency. I bought first class tickets— the plane leaving FLL was delayed which cause about 50 passengers to miss our connection. AA did not offer any alter— I’m an elder with medical issues, I had to wait in the airport for over 14 hours because not even hotels were available. Customer service said, "Sorry. Next flight is 10:15 in a.m. and is nothing we can do." I didn’t miss the connection by my own doing, it was AA… They did not communicate at all with us, no even food voucher was offered. I wrote a letter to customer relations. And they were kind enough to refund me .3% of my ticket of nearly $900. I usually travel by Delta — will never use AA again, I am confident that Spirit Airlines woulda done better. Stay away from AA. Their operations are not customer centered.

Horrible. Delay after delay after delay. Beginning of trip and on the return. Whoever runs this is horrible at their job and should be fired. Stewardess were great. I have never been constantly delayed of the span and in different states as this. Never going to recommend.

AA1772 - First class from MCO to Dallas, no greeting, no drinks offered while waiting depart which was already delayed by 1 hr and then we sat in the plane for over 30 min for repairs. Wife asked for a coffee while we wait and hostess said “no we are waiting to take off” which took another 15 min. Never came back to offer anything to drink.

Please save your time and troubles by booking with absolutely any other airline…unless you like delayed flights, lost luggage and rude personnel. Took us nearly 2 days to reach back home because of mistakes made by American airlines.

I was to travel for a work trip, have an injury that limits my ability to walk long distances or stand for a long time, so my job decided I am not going after they had purchased the plane tickets and I had paid $201.64 out of my own pocket to select seats on the 4 flights, which we were told to do by the owner of the company because airlines have been taking away reserved seats if an actual seat is not selected and paid for in advance. I did everything right. None of this is my fault because I was willing to travel with accommodations to lessen my pain, which I took care of myself.

Terrible. Simple domestic flights of less than 2 hours and they can't even handle that. Manchester to Lynchburg with layover in Charlotte. Flights late. In Charlotte, at least 30 people lined up at customer service at 10:00 p.m. Flight back, stuck on plane b/c they couldn't detach ramp then supposedly a "parking lot" behind them.

Our flights were booked through the Disney Cruise Line - American Airlines on the way there, United on the way back. I will never again book my flights through a second party, nor travel with American Airlines. We didn’t make it onto our flight after waiting in the check-in line for 45 minutes (American Arlines had 4 flights leaving between 6:00-6:09am from the Syracuse, NY airport), even though once we made it to the desk we checked in and they printed our boarding tickets.

Awful customer service! Awful customer relations! We were delayed for 8 hours due to “maintenance” on the plane and they wanted to compensate us (2 passengers) with a total of $25 travel credit and indicated they believe that’s “fair”. Super disappointed! Will not use them again & discourage anyone to use them.

We took the morning flight out of Grenada to Miami, on April 19, 2024. The plane had a mechanical problem, the air conditioning system did not work. Regardless, the flight continued, and everybody suffered. Not acceptable in my opinion. That is a mechanical issue that needs to be repaired before the equipment is utilized.

I am a platinum member of American Airlines. I had a family emergency and needed to go home one day early. I called to check availability and was told I would actually get a credit back up $126 and that there were about five seats available on the flight that I wanted to take on the day earlier. I took 10 minutes to call my manager to tell my needed to go home early. I called back and miraculously, the $126 credit turned into $176 charge. As I was saying my displeasure about the change all of a sudden and that yes I would still pay for it. I was then task into a survey and nothing was finalized. So then I had to call back again. Start all over when I got through again. Then I was told there was less availability and then not as many seats were available and the price was still above what was expected.

I just wanted to make a reservation to Orlando Florida and the American Airlines site was down; I waited for a call back for over an hour. However, when finally received a call the customer service person could not help me and was not professional (even though she claim she's been the job for 20 years). Therefore, I indicated to her I will call back. Therefore, I called back and was told by the automated system some will call me back in 1 1/2 hours. Never received a call therefore, I called AGAIN and the automated system told me I will get a call back IN 45 minutes. While I was checking on the site I was getting the same error message. Finally, got a call after four hours. I realize that the initial call could have solve my issued however, due to the lack of knowledge and professionalism I wasted over four hours of my time.

I'm sorry to hear about your experience with American Airlines. Here's a bad review highlighting the issues you faced with poor customer service, delayed flights, and missed connections: -- My recent experience with American Airlines was absolutely abysmal. From start to finish, the entire journey was plagued with issues that left me frustrated, disappointed, and completely dissatisfied with the level of service provided. First and foremost, the customer service I received was nothing short of atrocious. I was met with dismissive attitudes and a complete lack of empathy for the inconvenience I was facing.

I had the finished my business early and I came to Palm Springs airport. I asked the American ticket agent if there was an earlier flight, that was approximately 90 minutes ago. She said there was nothing earlier than my flight and the next flight was 7:00 p.m. My flight's at 4:40. I'm sitting here and another flight to Dallas is starting to board early, which she neglected to tell me about, she told me the next flight was mine. I tried to get on and they said no because I'm not advantage so I can't be on a waitlist and it will be 2 hours to process my ticket, so in essence they were too lazy to do it when I got here 2 hours ago. I could have gotten home 3 hours early but they didn't want to take the time to try to get me on an earlier flight even though that one was half full.

A man in line for boarding started bothering us raising his voice at myself my wife and our 4 year old child! I strongly told him to move away. Boarding Supervisor completely mistreated us! Subsequently, I spoke to her supervisor 54A. Time: 10:36pm. Supervisor's name is Mark. He promised to me there will be Union hearing and that he will conduct investigation as to what happened. However, he completely brushed me off and his attitude was dismissive at best! He refused to call me back with results of his supposed investigation. He cited Union complications etc, etc. The entire affair is a complete travesty! Before the man who bothered us boarded, I told the lady at the counter that we cannot board the aircraft with this person, she ignited my concerns and boarded the offender while we had to stay away and be rebooked for a later flight! This is a complete and utter unfairness and mistreatment!

Absolutely disgraceful service and staff. The staff in Miami Airport do not know what they are doing. They made my family and I walk around the airport looking for our connecting flight because not one staff member can give instructions. It's like they're all stupid. Avoid. Avoid.

The worst experience on Sunday 4/7/24. Not only was our flight delayed, then we get on the runaway and sit for another 30 minutes. Pay for first class and it take the Stewards over 30 min to ask about our drink order and ask if we want nuts. Then never see him again. Then at boarding they say, "Let's get boarded, we are already behind." You pay good money for First Class. I would not recommend this airline.

flight, but was told he couldn't do it when he called some internal American Airlines number. I had to spend the night at the airport, sleep on a chair, because AA capriciously would not allow me to get on a flight with plenty of seats available. SHAME ON AMERICAN AIRLINES. VERY POOR CUSTOMER SERVICE. Let me also add that I am a frequent AA flier with gold status and that meant nothing.

AA was two hours late leaving the Atlanta Airport. The airplane engine shut down twice. They brought two generators that were out of gas and finally borrowed a third one from a different airline to start the engines. This made me lose my connection to Sacramento and when I asked in Dallas if I could get on another flight earlier the lady in charge showed me the middle finger. What a terrible experience. I had to fly Atlanta to Dallas, Dallas to Phoenix and Phoenix to Sacramento.

Heather ** that works at the check in at Savannah Hilton Head airport is probably the rudest person I've ever met. I'm surprised her co workers haven't reported her to upper Management. One of them apologized to me for how rude she treated me.

We were on a San Diego to Phoenix flight connecting through to BA flight to London. San Diego to Phoenix flight was 1.5 hours delayed causing us to miss the connection. Only one flight a day to London so delayed 24hrs. Took us nearly 2hrs to sort out there mess. Finally got a hotel voucher for overnight and a $12 meal voucher to only spend within the airport. What a disgrace cost us much more than that to eat for the 24 hrs and $12 will just about buy you a drink and bag of chips. Certainly won't be recommending AA anytime soon. They have a lot to learn from the other airlines.

I hope this prevents at least one person from using American Airlines. Being based out of Knoxville Tennessee we have very few options so I have to fly American multiple times a year for business and vacation. After losing my baggage at the beginning of this month on a trip to Miami, American has continuously refused to pay for the damages although they insist in person and on their website that they will compensate you for lost luggage. After 6 hours of work and endless emails to someone in another country that doesn't know their policy or care about retaining customers, I have canceled my American Airlines credit card, change my future vacation plans, spoken with our head of travel to our company to make sure we don't use them anymore, and have decided just to use connections on other airlines versus ever traveling with them again. Yes. They're that bad.

I booked a flight from the AA site back in March and got to the page that said my trip was booked. I took a screenshot of that page and forgot about it until close to my flight. They canceled my flight in the background and never alerted me to anything. Now I was stuck paying much more for the same flights right before the flight day. I spoke to them on the phone and they refused to help in any way. They have garbage customer service. I will never fly American Airlines again if I have any choice.

Spent almost $700 on a flight with them and American Airlines delayed my flight overnight causing me to miss my connecting flight causing me to miss my whole first day in Jamaica. I will never fly with them again!!!! This is theft.

American Airlines often have lower cost options compared to other comparative airlines. However, they also routinely delay flights and have mediocre to poor customer service. The experience is in line with Spirit and Frontier but for more cost. Spend the extra few bucks and have a much better and on time experience with Delta or United.

This airline always runs late today. I have one hour late before takeoff after is closed to fly. Now have another 45 minutes late because airplane is hot. I cancel my trip and my wife travels without me because I don’t want to deal with this. Don’t use American Airlines please.

I was flying from Kona, HI to Phoenix, AZ on 3-27-24 Flight AA60. I arrived at the Kona airport 2 hrs prior to my flight and stood in a very long line at the ticketing counter where one employee was working. I had already purchased my checked bag through the app so I thought about going to the counter and asking for my baggage tag but did not want to be disrespectful of all of the people in front of me, so I stood in the long line.

American Airlines has horrible policies! I booked a flight with a specific time to get to my destination. American cancelled the flight and put me on a different flight that arrived 2 hours later (missing my appointment). So, I had to book with a different airline to make my appointment. American Airlines apparently has a policy that they will not refund your flight EVEN WHEN THEY CHANGE IT, unless it is by more than 4 hours! So they gave me a credit to use later on another American Airlines flight, expiring in 1 year. I tried multiple times to book another flight, both online and through their app. I even called on the phone and chatted online with agents, trying to use the credit.

American Airlines are totally worthless - had a 4 hour delay in Charleston, going to Daytona - apparently the scheduled plane had malfunctioned. This was the cause of the delay. Finally got on board and then the pilot announced that we could push back from the gate but couldn’t take off for another 30 mins. After 15 minutes of waiting the pilot came back on and said “we can’t move because the jetway won’t move." 4 guys working on it for an hour and they finally fixed it.. Totally worthless airline, I’ll never fly with them again!!!!

I had to make a correction to a passenger name that can't be done on app or website. Called them Saturday morning and was disconnected twice from their automated system. On third attempt the automated system completed a connection to the representative line, which a recording said because of heavy customer traffic I have the option for a callback but not for less than eight hours. At 1:15 AM I was awakened by my phone ringing. After answering I was put on hold for over twenty minutes before an agent addressed my request. No apology for the middle-of-the-night call. Who does this?

My husband and I traveled to Cancun from March 8th to March 10th, but unfortunately, our checked luggage did not arrive with us. The luggage contained essential items like clothing, toiletries, and special attire for our anniversary trip. We were very disappointed when we didn't get our luggage until late on March 9th, which left us with less than a day to use our belongings. As a result, we couldn't enjoy our planned activities because we didn't have the right clothes. This situation caused us a lot of emotional burden and stress. When trying to claim compensation online, the system was flawed. We had to start over five times, which made the process very frustrating. We understand that sometimes there are delays, but this situation ruined our special event. We chose American Airlines because of their reputation for customer care and reliability, and we were disappointed by this experience. We would appreciate it if someone could promptly address this matter and process our request for compensation for:

I asked for my hydroflask back from them, I described the bottle in great detail of all the stickers and everything. I never got it back. Just a email about being sorry they didn't find it. The same experience happened to someone I know where they had a book that never got returned. I also had a short connection and everyone was listed for short connections except for me who had a 10 minute layover and that was the last flight of the day for my next flight. If you can, try to find a flight besides American. Or make sure to keep everything in your care before they take it.

The departing Flights Supervisor in Las Vegas, NV, Mr. John **, I believe was his name, absolutely incredible. I had astronomical circumstances, as to why I missed my flight. I was completely frazzled and frantic upon entering airport and Mr. ** and another agent on duty, helped me get my ticket situated, they also calmed me, with their amazing energetic vibrations, they also treated with grace and dignity!! A total class act!! Excellent Service, he explained everything in detail and made sure I understood everything!! I highly recommend American Airlines!!! Thank you for Everything!!!!

I spent $1200 for 2 tickets in April for a December flight. In November do to an unforeseen emergency we had to cancel our vacation and I was given a credit for my flight. In March I tried to use my credit for a flight in September (less than 1 year from the date of my previously booked flight) and was told the credit could only be used for flights that were completed within 1 year of the booking date not the travel date. This feels like I am being penalized for booking my flights early.

I am what has been a loyal American Airlines customer. I have had some good experiences but recently I have had some annoying experiences, such as delayed flights due to maintenance issues, cold snacks instead of a hot meal, and now delayed and lost luggage without a clear recourse to track my bag. Flight attendants and personnel at check in are rude and fail to explain delays or express impatience when asked for information. In the past I have recommended AA to my friends and colleagues but now I am now so inclined.

American Airlines LOST my wheelchair and didn't take responsibilities. AS IN nobody even apologized. All I asked was that my wheelchair was to be ready at the door when I arrived. That was ALL I asked of them. Nobody even thought to double check and when there was clearly a problem, instead of coming forth with it and apologizing they made me wait for so long even though I had connecting flight. And then blamed others for the problem saying "I was in an airplane so I couldn't have known." It's your job to double check, Miss **??? Like everyone clammed up and the one who opened their mouth was blaming others. And they just really wanted to get me off their sight, and stowed me away to airport workers. The manager did come but he didn't say anything. Like I said, NOBODY apologized and this was part of my body I'm talking about.

Booked a first-class round trip ticket from Tulsa, OK to NY for a cruise out of Manhatten for 32nd wedding anniversary. Got to the airport and told that two other First Class passengers had broken seats and as such I was being moved to coach so another passenger could take my seat next to my wife. The reason was that I had booked last, so I was getting bumped. I explained I booked in October, and when I did, almost all of the seats were empty. Then another excuse after another.

I recently booked an American Airlines flight out of Chattanooga. The flight, after 6 hours of delays, was cancelled as the plane never arrived in Chattanooga. I went back to the counter to have them rebook me. They couldn't get me to MSP until the next day, but I had a full schedule of patients to see starting at 8:00 am the following day that could not be rescheduled. The agent at the gate told me she was unable to book me on another airline for the outgoing portion and that I would have to do that myself. She told me to use the app for a refund once I had done so.

I used to hold American Airlines in high regard. No more. They have slipped severely the past few years on service. I traveled from Lake Charles to DFW for my connecting flight to Chicago O'Hare to see my daughter and grandson for the first time in 4 years. I bought a first-class ticket and wheelchair assistance because I am disabled. DFW had flights backed up coming into the airport. They claimed it was weather related. Wasn't even raining when I arrived. My assistant for my wheelchair tried his best to get me to my connecting flight on time.

I wish I didn’t fly American AA, my first flight was delayed 3 hours, then they gave away my seat on the next flight because I was only 17 minutes early. I was told by the manager that I should have been earlier and it’s my fault.

Flyers should be aware that there is theft amongst those who work in luggage. I had a bag of prescription medication stolen from my checked suitcase. As it happens, I had a few doses left to last me a few days, but I had to go through a lot of loopholes to get my doctors to give me a second prescription, but I had to pay for it out-of-pocket, because my insurance would not cover it that soon. When you consider that any medication, without it, could be landing its user in the emergency room and/or death, this type of thievery is disgusting. Mine is for epilepsy, and without it, I can have violent seizures. I am fairly certain that my experience will not matter much to American Airlines, so I am coming on here to let others know.

Just joined and flew. They cancelled my original flight which was a round trip. They rebooked me as a one way. I chose to extend my flight and purchase another ticket. American Airlines refused to honor me the round trip miles I had purchased my original ticket on. They only awarded me the one way. I purchased 2 tickets and they did not honor me for both that were bought and paid for. COMPLETE RIP OFFS! Do NOT join their rewards program as they will NOT honor the flights you paid for.

Generally I will only leave a good review. But I have to make an exception. American Airlines cancelled our flights and kept our money. Completely unapologetic and unwilling to help. Our fault, of course. Leaving us stranded. I can't believe a company is so willing to screw their customers. Wish this would make some difference, but it won't.

Pilots not experienced, the worst customer service. Constant delay by 5-8 hour. Shortage of pilots. I will not recommend to fly with American Airlines. Last week I traveled to Mexico. I was delayed by 7 hours with my family. No compensation for my suffering. I try to reach out to American Airline customers service. They told me to email the customer service relation. They ignored my request for compensation.